@ComcastTeds    I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately.   Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future.   N

The house we are moving into was just renovated. It has a cable line inside the house, but no cable jacks. Can an Xfinity technician add a cable jack as part of either Self Install Plus or Professional install? Thanks!

Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?

Should I move up from a DOCSIS 3.0 cable modem? I have 175Mbps subscription from Comcast. My Modem is an Arris CM820A, DOCSIS 3.0, it has been rock solid for many years:Wired Download SpeedUp to 285 MbpsDOCSIS Channels8 down x 4 up DOCSIS 3.0IPv6 The modem is connected to a Netgear AC1750, dual band

How do I set the default setting in the Xfinity web email app to NOT mark emails as read after preview?

I have been having intermittent signal issues with both my X1 TV signal (freezing and pixelation), and also with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier today, I chatted with an agent and explaine

Posting this to get access to direct messaging for my internet issues.

On Jan. 10 I received an email subject line: "You're in need of new equipment—at no extra cost." The email warned "The 3G cellular network that powers your Xfinity Home cellular backup is being shut down by network providers in early 2022. As a result, your Xfinity Home Touchscreen will soon no l

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

Hello,    Is my external Comcast IP address static or will Comcast change it?  I need a static address for my VoIP provider (1-VoIP).  If Comcast will be changing my external IP address from time-to-time, how do I make things work with my VoIP service?   Thank you!

Each night I exchange emails with a friend. She would rather do emails than text.  We have been doing this for several years without issues. During the last month or so I am encountering an issue where after exchanging several email by replying back and forth, my replies are bounced back stati

Recently my last watch function is defaulting to the lower definition channel example it’s says 809 then when I click on it for last watched it will take me to channel 9 the lower def of 809 any ideas of why this just started I am using the rocu Streaming

Hi, i've been having a problem for the last month or so. If i fire up a large download at high speed, the connection will die after some time.  For instance, downloading the new call of duty which is 100GB at 200MBps will sometimes kill it.  I have a Unifi Dream Machine router, connected

Hi! I recently transferred service to a new apartment and noticed I have a balanced transferred.  Looks like service stopped at the old apartment and a new one began at the new apartment and am being charged almost double since it appears the other account was closed.  Is this correct? Cheers,Mark

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band).  The xfinity assistant is useless.  I have rebooted the xb8 multiple times, but that does not solve my problem.  I login to the xb8

Can anything be done about this issue? I get this error message:   An unknown error has occurred. Subject 'Re: 131787-CN -Vehicle Dispatched'Server Error: 421Server Response: 421 resomta-ch2-09v.sys.comcast.net resomta-ch2-09v.sys.comcast.net CSI IP 212.102.44.72 is not permitted to send messages. P

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

My email account was hacked and I have not been able to send or receive emails since it happened a few days ago. I have tried resetting my password but I still do not see any new emails coming in since my account was hacked. How can I fix this?

I have set up a Yahoo Mail account to automatically forward all emails to my Comcast address. When I compare the two, I notice that there are a lot of emails that don't show up here. Does Xfinity decide for me what is spam without giving me a chance to see it? In the settings, I have selected Overri

Hi I'm wondering why there are now ads on a show I purchased the season for. It's still airing, but it wasn't that way before nor would I have bought it if was advertised as such. Also, episode release changed from 24 hrs to 1 week now for some reason and no one in support can tell me why.