U

Visitor

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3 Messages

Wednesday, May 24th, 2023 9:17 PM

Closed

Ads on purchased show

Hi

I'm wondering why there are now ads on a show I purchased the season for. It's still airing, but it wasn't that way before nor would I have bought it if was advertised as such. 

Also, episode release changed from 24 hrs to 1 week now for some reason and no one in support can tell me why.

I don't generally enjoy complaining so my only other solution to this ridiculous saga is to never purchase media through xfinity again and utilize a more consistent streaming service. 

Thanks for your time.

Accepted Solution

Gold Problem Solver

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5.9K Messages

11 months ago

There is no other reason than greed on the part of the owners of the show. 

Visitor

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3 Messages

11 months ago

Thank you Xfinity support for all the non-help received! Truly a waste of time on my part.

Official Employee

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443 Messages

@

user_d2109b  Thank you for reaching out to us regarding your ad and episode concerns.  Ad content, as well as commercials and episode release timeframes are all managed by the Networks.  

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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