Hi, can you please help me find out if my address is able to have the mid-split upload speeds? I'm already on a gigabit plan and see up to 1.2gb plans available.

What does it mean when it says "launch Prime Video"? Would I be watching this movie for free if I launched Prime?

I need to request a serviceability for my address it's a private residence. I have called Xfinity several times since I have moved in less than a year ago to see if they can provide service to my house. I've never really gotten a clear answer as to why they are unable to because there are houses and

What happened to MPT? Still listed as 812 on my guide, but its Fox Weather online, not MPT. 

It says temporary unavailable when I try to add unlimited data.

I accidentally signed up for storm ready wifi, I thought I was clicking for more information but instead it ordered it for me. I have since received a text and email confirmation of the order. Twitter support was unable to find any information on my account. I want to cancel this before it is shippe

We just received our doorbell and because we don’t have a exciting doorbell they are saying they can’t come install it because it has to be wired

I'm trying forever since last Nov to get my bundle discount. The agent fool me to get new phone, nut none of them result in the discount they promised, I've just been ask to wait for the discount to be applied. but I get charges not discount. [Edited: "Inflammatory"]

Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router d

Had outage last night (w.pa.) StormReady worked As Advertised!!!

Storm-ready Wifi was working correctly before moving and acquiring a new gateway for the new location. I am trying to follow the troubleshooting tips and remove the device via the Xfinity app without success.  

I just received a new gateway to replace an outdated model. I went through all the setup steps. It’s connected to the internet and the Ethernet connection works great but the wifi network won’t appear on any of my devices. I’ve tried using the xfinity assistant, restarting, power cycling, and checki

I have laryngitis and am unable to talk on the phone. I need to cancel my xfinity service. How do I proceed? Thank you.

This is the first time since I have been a customer that I have gone over my monthly data allowance. I am transferring my files from OneDrive to a hard drive after I discovered it lost over four years of videos, handouts, and notes for an advanced Acupressure certification program. Most of the infor

We called and reported with no help. We have a down line in our driveway and no internet. Need. Fixed asap.

Moving and already have service at other location. Can't get ahold of a CS Agent all day :( Just need to cancel everything as of 11/25/24.

Hello, recently for about 2-3 weeks now I have not been able to access my Xfinity rewards, even though about a month ago I was. I was a gold tier, and now when I log in it says “we are unable to provide you with awards for now. Your account is not eligible”. I didn’t change anything from the last ti

Charged $10 for years for landline we don’t have!

I don’t know how to direct message. I only have access to my iPhone.  Please help

cannot see hsn 2 or hsn 3 or other shopping channels. get error message on them.