Xfinity Rewards Eligibility

Hello, recently for about 2-3 weeks now I have not been able to access my Xfinity rewards, even though about a month ago I was. I was a gold tier, and now when I log in it says “we are unable to provide you with awards for now. Your account is not eligible”. I didn’t change anything from the last time I accessed the rewards. I’m also the primary user, over 18, in good-standing etc so I meet the criteria. I’ve tried contacting customer support THREE TIMES and every single time they have assured me “it should be fixed now” “give it a few hours” “it’s the system but we pushed it though”. Still nothing unfortunately. I’ve missed out on some of the movie of the week freebies now because of it :\. Any kind of help? Thanks

Responses

Accepted Solution

XfinityJustinC

Official Employee

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1.2K Messages

10 months ago

Hello user_bahet8 thank you for taking time to create a post, you've contacted the right place for assistance. Usually when there are issues with Xfinity Rewards not populating it is related to a Xfinity ID when logging in, it's because the log in attempt may not be from the primary user.

Based on what you have provided, you're logging in with the primary ID, so that doesn't sound like the issue. I've also seen if there are any recent changes, such as a transfer of service it can cause issues as Xfinity IDs may be associating with a different location.

- Did you happen to recently transfer your service?

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user_bahet8

4 Messages

@XfinityJustinC

Thank you. I did recently move, but that was April 2024. I was able to access the rewards in May I know for sure. Weird it might be that. But yes, I did recently move to a new location.

10 months ago

0

XfinityAldrik

Official Employee

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2.1K Messages

Thank you for confirming that @user_bahet8! Could you please send our team a direct message with your full name, full address, and the username you are using to sign in to your account? I’d like to make sure your Xfinity rewards status successfully transferred to the new account. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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10 months ago

0

Customer Service

user_bahet8

Xfinity Rewards Eligibility

XfinityJustinC

user_bahet8

XfinityAldrik

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