Good afternoon @user_d2a8ek. Can you send us a private message with some more details on your issue?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
We haven’t had a landline telephone in our house for years. I just discovered that we have been being charged. Suspicious, ever time I call in for special promotions, I’m always asked about adding a landline? We are seriously considering going to Verizon.
We will be happy to look into this for you. Please send us a DM.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Accepted Solution
XfinityRaf
Official Employee
•
1.6K Messages
2 years ago
Good afternoon @user_d2a8ek. Can you send us a private message with some more details on your issue?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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