Looking for some help we have two cable boxes the main one in the living room and the secondary one in my room. We decided to move the main box down to the basement to our new tv room and it works but my box has no signal and I have to put the main box back in the living room for mine to work again.

New user here. I have downloaded the Xfinity app and try to sign in but it keeps telling me to enable my browser. I use Chrome as my default browser and it is fully enabled. I have cleared my cookies and cache a. I have restarted my phone multiple times. I have uninstalled and installed the app mult

PX032ANI won’t pause live TV anymore. Have tried soft reset (unplug for 5 minutes) and refresh through chat. Hasn’t worked. I can pause recorded shows.

I have only just noticed how HOT my XG1 v4 box is getting. Even the cable connection is almost a burner. The bottom of the unit is the hottest. I have moved it so it is on top of the tv unit but it is still very Hot. I have had no issues but just how hot is it supposed to get.

I would like to get contact information for the department that can provide me with a detailed billing statement of my account. My account shows one thing (which is obviously incorrect), and live chat agents each give me different information that keeps changing. Please provide me with contact detai

Yesterday, 10/10/2023, an Xfinity Tech, Elliott, needed access through our backyard to access a pole to fix something. We let him through to complete everything. Upon leaving, he hit our mailbox with his Xfinity truck. It was completely turned sideways, there are now scratches and chipped paint, the

I've moved into a building where many apartments have Xfinity service. If I search for service at Xfinity.com, I get the message "Unfortunately, Xfinity service is not available at this address." If I enter a different apartment number, service is available, or already installed. There are coax conn

So, something odd happened the other day, and I am not sure if it is the way it works or not. I was watching Terminator Genisys while it was live on some channel (I assume FX). I restarted the movie at the begining cause I missed a part (near as I could tell it was available on-demand), Did not fini

My Xfinity DVR box was working fine. But an Xfinity Customer Service Representative told me he would give me faster internet speed and that I would not have to get any new equipment. Sadly, he was wrong, because his actions caused my internet and Cable TV to stop working right before an important on

I've been trying to disable the Guest WiFi Hotspot but I keep getting an error ' Something has gone wrong, please try again later.' Can someone please disable this for me on my account?

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

We recently upgraded to the ARRIS XG1v4 cable box and it has begun to make a series of loud beeping noises throughout the day. The tv and box were off and at random times through the day it would make a series of beeps and the top of the box is warm to the touch.

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in a

I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?

I need to cancel my TV. Please tell me how I do that.

Since upgrading to an Xbox gateway, our iPhones and iPads won’t reconnect automatically when re-entering the Wi-Fi zone. The gateway was swapped out again yesterday. iPhones are up to date with software and have reset the network completely. Devices are set to connect automatically. What are the nex

I plugged in an xFi pod at the wrong time and it was recognized as a device connected to my network. I want to disconnect it but none of the advice I can find works. Xfinity Home app directs me to Xfinity app. In the Xfinity app the device details say it can't be forgotten until disconnected. But th

When I try to start Peacock, it goes to a screen with a sad looking cat, "Something went wrong" and a retry button. This has been happening for a couple weeks. This is on an XiD-P. I have two of them and a DVR, the other XiD-P works fine as does the DVR. The only issue I have noticed is just this Pe

I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons. every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there indef

I bought a tp-link 5 port switch to add 2 extra Ethernet ports but the internet does not work on them. My iMac shows Ethernet self selected IP. What can I do?