Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.9K)
XFi Gateway returned, still on account
I went back to using my customer-owned modem, and returned my XFi Gateway last Saturday; however, I am still seeing it listed on my equipment page (next to the customer-owned modem), and the Xfinity app complains that there is no connection to my gateway (which makes sense, seeing as how I no longer
Question
•
Customer Service
Hi @user_zyty3l Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the ent
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello @networkcolors, we would be happy to assist. Has the technician arrived for today's scheduled appointment?
Internet Service Line Installation - Ongoing Issue - Please Help
Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
NowTV added to subscription without consent.
NowTV was added to my subscription without my consent. I need this to be removed from my subscription. Right now. And, I am not going to pay for a service that I did not consent to and sign up for in the first place. Please reach out to me so that I can DM someone, and open a ticket. Thank you.
Question
user_7jhxnp, Thanks for confirming. Since this only happens with specific titles (The Edge of Seventeen and previously The Great Debaters), and playback is fine on other content and in a browser, this points to a title‑specific audio/encoding issue
Audio Out of Sync on Roku Xfinity Stream App
I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Customer Support fails again
I am filing a complaint regarding Xfinity technical support causing and prolonging an internet outage. I spent approximately four hours with Xfinity support. Representatives repeatedly instructed me to place the equipment in bridge mode, which caused my network/Wi-Fi to disappear and become unusable
Question
Hello user_yo2gsp! Thank you for creating the post and reaching out to us for help with the damage and debris that we left behind. I know I spend a lot of time tending to my yard and I would be very upset if something like this happened. Please allow
My yard
service people came to fix cable and stepped over my plants and didn’t pick up hose they cut out
Question
Hello, @user_hvczhx my apologies for the complications you've experienced. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near
Service support
My internet has been down 3 days. Day 1 spent 2.5 hours on chat/live chat. The first live chat person asked me to be patient then after 30 minutes he disconnected with no warning. The Matheen worked with me and said he had scheduled a service call for me for yesterday but could not give me a time bl
Question
visual voicemail
I cannot access Visual Voicemail from home. I have a Pixel 10 Pro Max. I get the message Servers Are Unavailable. I CAN use Visual Voicemail when I am away from home. I can retrieve message via *86 At home I need to use WiFi Calling due to poor cell signal of -117 dBm 17 asu.
Question
•
Network
The Roku outputs audio to a Denon receiver. I had previously experienced sync issues with The Great Debaters, but I haven't noticed issues with other films or TV shows that I've watched through the app.
Audio Out of Sync on Roku Xfinity Stream App
I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.
Question
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Question
•
Customer Service
My yard
service people came to fix cable and stepped over my plants and didn’t pick up hose they cut out
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Service Line Installation - Ongoing Issue - Please Help
Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev
Question
Hello user_wo1rwj! I'm sorry to read of the ongoing trouble we are having with the wireless connections with the frequent drops. I know how much and how long a drop in connection can take you to recover and restart systems when working and going to s
Done with Xfinity
For two weeks straight, the WiFi has been going on and off. It started, I’ll say the first of the month, on The Weeknd (So like April 3rd-4th) and when it did I told myself “Oh, well the WiFis been acting funny all day, maybe they’re doing some weekend maintenance and it’ll get back right Monday.” M
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service support
My internet has been down 3 days. Day 1 spent 2.5 hours on chat/live chat. The first live chat person asked me to be patient then after 30 minutes he disconnected with no warning. The Matheen worked with me and said he had scheduled a service call for me for yesterday but could not give me a time bl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage in my area
Good morning this is the second day in the row that there is an outrage in my area and I didn’t recieve any text/emails making me aware of this so I could’ve planned my day sooner. I work from home full time and you guys are effecting me from being able to perform my job duties. This is highly frust
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xFi complete same as Xfinity pro?
My plan includes an option to upgrade to xFi Complete for $10/ mo ($25 after promotional price). When I look up xFi complete, it redirects me to Xfinity Pro. Xfinity Pro has some small text at the bottom that mentions unlimited data is included with some plans. If I upgrade to Xfinity Pro, will this
Question
Hi there, @user_xaqjbv. Thanks for reaching out to us here on the Community Forum. We should be able to reach out to the local tech team to see where we are with this. Please send a direct message to us by clicking the chat icon in the upper right co
Construction update
My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o
Question
Hi there, @user_m3udec. Thanks for reaching out to us here on the Community Forum. I can definitely understand being frustrated, especially if you did not receive an alert. Depending on the nature of the downtime, if it was planned or unplanned, an a
XfinityFrank
commented
9 hours ago
to the conversation:
0
0
Outage in my area
Good morning this is the second day in the row that there is an outrage in my area and I didn’t recieve any text/emails making me aware of this so I could’ve planned my day sooner. I work from home full time and you guys are effecting me from being able to perform my job duties. This is highly frust
Question