Xfinity Community Forum

@user_fn0p8f My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity we

Again

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8 hours ago

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Inbox not lowding

My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.

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@XfinityThomasC Thanks for the reply. But I have tried to do what you suggest many, many times. The problem is that I can't get past Step 3 in your list. As I noted, I have tried both through the app and via the website. After clicking on activate,

user_r8uokh

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8 hours ago

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ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

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why is it burdensome and frustrating to cancel internet service?

user_jh

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8 hours ago

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cancel internet service

I have moved from your service area. I need to cancel services I cannot use any longer since, 9-1-26.

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dditional update: Gmail-to-Comcast delivery is intermittent. One new Gmail test delivered almost immediately, but shortly afterward two new Gmail-originated messages to the same Comcast mailbox again failed to arrive promptly: ordinary Gmail webmai

user_vrstqi

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8 hours ago

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inbound Gmail to Comcast

Gmail messages to my @comcast.net mailbox are being significantly delayed or not delivered. This is specific to Gmail. Comcast-to-Comcast mail arrives normally, and mail from another provider to the same Comcast mailbox arrives almost immediately. Gmail mail to a different non-Comcast domain also de

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cancel internet service

I have moved from your service area. I need to cancel services I cannot use any longer since, 9-1-26.

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Customer Service

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Aug 31. The situation has gotten exponentially worse in the last 24 hours.

user_n49iv3

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8 hours ago

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Request for Network/Plant Escalation – Repeated WAN Outages Documented With Xfinity Gateway and Independent Monitoring

I have an ongoing intermittent packet-loss and WAN-disconnection problem that has persisted through modem replacement and multiple troubleshooting efforts. I am now using an Xfinity-owned gateway and have assembled a detailed evidence package with timestamped Firewalla monitoring, DOCSIS statistics,

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you were able to review your order before approving it? If so, how did you review? By text or email?

XfinityDemetrise

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8 hours ago

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Start up deposit fee.

When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.

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Unlock the esim capability

My new iPhone 17 has the esim support locked so i can not add a second esim for data only when traveling to Europe. Can you tell me how to unlock the phone to support a second esim for data only support.

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Customer Service

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Good afternoon user_xiicbb. I can understand the concern there. When does it say the shipment was delivered?

XfinityJon

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8 hours ago

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Missing modem

I was sent a text message saying that our new modem was delivered and we can’t find it anywhere. How can I get a new one sent?

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I'll be happy to assist @user_riu40h. Are you trying to redeem a specific offer?

XfinityDemetrise

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8 hours ago

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Membership

My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.

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Update: A new Gmail message sent today was delivered promptly to my Comcast webmail inbox. The issue appears to have been intermittent. Earlier, one Gmail message was delayed about 57 minutes and another Google-accepted message was never delivered. P

user_vrstqi

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8 hours ago

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inbound Gmail to Comcast

Gmail messages to my @comcast.net mailbox are being significantly delayed or not delivered. This is specific to Gmail. Comcast-to-Comcast mail arrives normally, and mail from another provider to the same Comcast mailbox arrives almost immediately. Gmail mail to a different non-Comcast domain also de

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My boxes stopped recording

None of my boxes will record anything ,whether trying to schedule a recording or pressing the record button. I've restarted my gateway ,unplugged my boxes to cycle power like suggested ,also did the sync dvr. Nothing seems to fix it ,it'd been working fine then this all of a sudden started.

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X1

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Hey there, user_qmt8qc! Thanks for reaching out with your subscription billing concerns. I understand the importance of knowing exactly what services and subscriptions are included in your billing. Please let us know if you are having trouble viewing

XfinityNatalie

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9 hours ago

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Peacock Subscription

Can you please tell me if I am being charged for Peacock steaming on my account? Your AI chat bot couldn't answer. Your FYI says to find our subscriptions on settings, which does not exist. I just need to know if we are paying extra for Peacock streaming. Thank you!

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum. How can we assist today?

XfinityDemetrise

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9 hours ago

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Internet service

Need to speak with a representative

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your service issue. I'll be happy to assist. Can you confirm when did you first start experiencing this issue?

XfinityDemetrise

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9 hours ago

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Request for Network/Plant Escalation – Repeated WAN Outages Documented With Xfinity Gateway and Independent Monitoring

I have an ongoing intermittent packet-loss and WAN-disconnection problem that has persisted through modem replacement and multiple troubleshooting efforts. I am now using an Xfinity-owned gateway and have assembled a detailed evidence package with timestamped Firewalla monitoring, DOCSIS statistics,

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Any help with this problem?

user_4e6sk8

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9 hours ago

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Redzone multiview

I have redzone in my package but it won’t play on my multiview

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Okay, that is a generally a good thing. It is not showing your network name under available connections once the device is connected, though, correct?

XfinityJon

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9 hours ago

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Xb10 gateway setup

Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.

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Update: One ordinary Gmail reply eventually arrived, but only after about 57 minutes. Gmail created the message at approximately 12:56:31 AM EDT and Google had processed it by 12:56:42 AM EDT. Comcast did not accept it until approximately 1:54:06 AM

user_vrstqi

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9 hours ago

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inbound Gmail to Comcast

Gmail messages to my @comcast.net mailbox are being significantly delayed or not delivered. This is specific to Gmail. Comcast-to-Comcast mail arrives normally, and mail from another provider to the same Comcast mailbox arrives almost immediately. Gmail mail to a different non-Comcast domain also de

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Start up deposit fee.

When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.

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Billing

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@XfinityThomasD Thank you. Sent DM with name and address.

Pimamyar

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9 hours ago

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Request to use my device with Xfinity ONU

Recently Xfinity put XER10 Router at my home. I want to use my own device with ONU. I have tried calling Xfinity support multiple times but were not able to resolve the issue. Looking to get support here.

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