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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How can I get correct information about drop/bury tech appointment?
My drop/bury was requested by inside techs and confirmed by Xfinity on March 27. My struggles are far too many to list here, but to say I'm unsatisfied is putting it mildly. I've tried in vain to get connected, but have been given false information along with a lack of communication despite all of m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2nd Modem Disabled Without My Consent
On April 17 I called Xfinity to inquire about improving my WiFi speed and reducing my monthly bill. I spoke with Tony (supervisor Melissa [Edited: "Personal Information"]) who offered to reduce channels from 185 to 125, remove my paid Hulu subscription ($18.99) and replace it with Disney+/Hulu+ free
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Ongoing Incorrect Charges for Free Xfinity Mobile Device
Hello, As a Platinum customer, I have been using Xfinity services for many years. In October, I was encouraged to switch to Xfinity Mobile; however, my personal device (Galaxy S24 FE) was not eligible. As a result, I opted for a free device offered by Xfinity—the Galaxy A36. I was clearly informed a
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Devices
@user_ynj416 Comcast/Xfinity won’t care unless thousands and thousands of customers go to another service….so if it’s not settled I’ll be one of many thousands that drops Comcast. It’s the only way they understand $$$
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hello @user_rcc1h4 and thank you for clarifying that for us. While access to the admin login does grant some ability to change certain functions within the modem, including the ability to modify the modem's bridge mode and firewall settings, most of
Need to change channel on 5 GHz radio
Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.
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croquet, Hi there! Thank you for reaching out. As a consumer myself, I can understand how frustrating this experience has been. Especially after the time you’ve already spent trying to get help. We definitely appreciate your many years with us.
XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
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XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
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Customer Service
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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user_wygg20, Hi there! I really appreciate you taking the time to share this feedback, and I completely understand why this experience feels frustrating. It definitely wouldn’t feel good to log in right away and still miss out on the rewards yo
Rewards...again
Ok, what kind of game is Comcast/Xfinity playing? I got a notification new rewards dropped. It was sent at 2:05pm. I immediately logged in and the only rewards that are worth anything are gone. It's super sus. Like, are those rewards actually available or are they just there to make people think the
Question
How can I get correct information about drop/bury tech appointment?
My drop/bury was requested by inside techs and confirmed by Xfinity on March 27. My struggles are far too many to list here, but to say I'm unsatisfied is putting it mildly. I've tried in vain to get connected, but have been given false information along with a lack of communication despite all of m
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Poor Customer Service and Poor Internet Service
On May 5th, I called Comcast Xfinity to inquire about my bill, which had unexpectedly increased by $60 and that my new amount would be $144.61. As a 10-year Comcast/Xfinity customer, despite paying my bill on time every month, I was paying $84.81. A Comcast Xfinity employee informed me that I needed
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