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I would advise you contact our Customer Security Assurance team as they would be able to provide further assistance with this https://spa.xfinity.com/contact-us
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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Hello @m6bigdog, thank you for your comment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look i
2 gbps plan but only getting 1.3 gbps
I’m on the 2 Gbps plan using my own Motorola MB8611 modem. On the modem’s status page I only see 34 downstream bonded channels (DOCSIS 3.0), and no OFDM downstream channel listed. My speedtests top out at about 1.3 Gbps. Since DOCSIS 3.0 tops out around 1.3 Gbps, it looks like my modem hasn’t been p
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user_80716e We are unable to update payment information on our end for security purposes. You would need to complete the update online. What issue are you running into? Are you getting an error message?
Pay Mobile Bill
I just want to pay my mobil with my checking account. Can't use debit anymore. [Edited: All Caps]
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TAKE IT FROM ME DO NOT MIGRATE! You're better off transferring email to outlook. Yahoo has locked me out and I have tried everything! They don't have any human support and all AI help is generic. WTG, Xfinity! They are of no help also.
Email migration
What if I misunderstood what the email migration was and missed the invite? How do I get it back?
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Do you have VPN? If so, turn off your device. Power it back on. Try again. roaming vpn and imap don’t appear to be working nicely. I start mail and then VPN and it’s good for a while. Xfinity is useless
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Literally after several hours of troubleshooting and an 1+ hour on customer service. A friend came through with a suggestion that appears to have addressed the issue Go into admin portal (must have access enabled from the app first), not the app an
New customer, works from home through Global Protect VPN. Since change to X, I have connection/VPN dropouts that disrupt data transfers
I am a new/old customer of X. I work from home for a sizeable company with a dedicated IT department and we must connect to our network using Global Protect VPN Switched back to X 3 weeks ago and from the start, when attempting to upload data to our network, the internet or gateway or VPN drops out
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@XfinityJon that should not make any difference, but i just did it anyway, and i still get the message above about possible a suspicious application being served by your site.
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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Cancelling my services and final bill
Hi, I have returned all equipment to the Xfinity store to cancel my internet services. On my Xfinity app, I see that I am being charged $21.43, even though I have paid out what I have had to until Feb 9. Please let me know how I can get this removed from my balance.
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Billing
Peacock says active but I can’t access it
I am a 1 gig customer and activated my free peacock premium account. However when I go to peacock it doesn’t recognize my log in and asks me to pick a plan. How do I get peacock to recognize my xfinity peacock account? Thanks
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Channels and Programming
Have you attempted to clear cookies, and cache to see if this message still appears?
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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I am having the same problem. I can not activate Peacock.
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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@user_h9qa4k - Thank you again for reaching out to our Digital Care Team for support with your billing concerns. We've officially confirmed the successful disconnection of your account as well as the final balance, and all seems resolved at this time
Xfinity Support
Cancelling my Xfinity account. I have called in 3 times and they have not cancelled my account at all and this is getting frustrating. There is a bill on my account that is future posted for after I cancelled my services.
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Good afternoon user_gixqsr. We do certainly appreciate you being such a long-time Xfinity member! I would be more than happy to take a look at your account with you. Please send us a direct chat message with your full name and complete service
Discount for cable and internet
I had a promo for a year. After 2 months Xfinity says it’s no longer available and raised my bill $23/mo. They’re a bunch of money grabbers and no discounts for a customer with them since 1985.
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@XfinityJon There was no DM about this topic sent to me.
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
Question
I am having the same problem.
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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Hey there, @user_o0vvfr, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear about you leaving Xfinity! We can assist you with disconnecting your account. Can you please send us a Direct Message with your full na
XfinityJeniece
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17 hours ago
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Cancel
have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
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