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Holls_e Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with
Paid off phone still carrier locked
My iPhone has been paid off for years but remains carrier-locked to Xfinity. Please submit a manual carrier-unlock request and provide the case number. I need written support only and cannot take a phone call.
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Complaint Department
Hello, I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and
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Customer Service
I typically use the XF website
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Installation
I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.
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Hello user_z9nlmb, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will do my best to help you and your sister. Primarily, this process is handled by retention(800-266-2278) and/or in a local store. Ther
Power of Attorney — Account Holder Unable to Complete Phone Verification
I need help taking over my sister’s Xfinity account. I am her legally authorized Power of Attorney, and she is unable to participate in a phone call or provide verbal authorization. I have tried repeatedly to reach Xfinity customer service, but I cannot get through to a human representative. I also
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@user_aoqbur Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. A representative will reply to you here shortly. Please see this post about direct messaging the
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
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Today 9/4/2026 SOLVED! I was getting the PPG_0017 error saying my Xfinity account was already linked to another Peacock account, while Xfinity still showed “Activation Required.” I went directly to Peacock’s website, used the chat, got past the autom
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancelled service, but still getting billed
I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I
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Community Best Answer
Xfinity promotional Master debit card expired
Hello, I received a $100 Xfinity promotional Master debit card last year and without realizing it is only valid for half year and so when I try to use it today, it is expired and has never been used. Could you please assist to send a replacement? Thanks!
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Customer Service
cancelled service, but still getting billed
I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I
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Billing
@XfinityAmandaB I have all the screen shots from our conversations and plus you can read the notes, and if u want to see the conversation between the representative and me, let me know how you want me to send them, even thou you can read the notes o
Promotion
To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque
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Nope. Still no button to DM.
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
Question
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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my landline was deactivated when I updated my service 10 days ago,I was told it had to be shut down for a week, it has been 10 days
I was promised that ,after up dating my Xfinity service, that my landline would be turned back on after 1 week, it has been 10 days.
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