Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (502.7K)
Bill changed to spanish
At some point, my Xfinity bill changed to Spanish and I cannot figure out how to change it back to English. I've tried looking through the support forum and the best answer I located was to send a direct chat message to support from the Forum home page. However, I can't seem to find any way to do th
Question
•
Customer Service
Number recovery needed — line cancelled before port completed, account holder unresponsive, 30-day window running
A family plan account holder cancelled the account without notice to me on July 26, deactivating my number of ~20 years before it could port. Same day, I verified my own Xfinity internet account in person, passed the credit check, and was approved to assume the device balance. Agents worked 2.5 hour
Question
•
Plan
I have sent the top part of the bounce message. The received from part will not send through direct messaging.
Comcast is bouncing List Users who have .comcast.net emails
We are having difficulties with our Church mailing list being bounced by COMCAST when we send emails to our members who have XXXXX. comcast.net email addresses. They were working find last Tuesday, 21 June 2026, but now are being bounced. There were no issues prior to last Tuesday. Our provider is H
Question
Hello, @user_9fh6wt the quickest way to replace a cable box would be to visit an Xfinity store. You can locate and book an appointment using the following link. We can locate your account, work in a direct message and ship you one. If that works bett
Need a new box
My cable won't come on not even the lights and it is keeping the rest of the cable in the house from connecting
Question
@user_287iw6, I would only need the error message and code itself, not the entire message with any addresses. However, if you feel more comfortable, Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Click the "Direct
Comcast is bouncing List Users who have .comcast.net emails
We are having difficulties with our Church mailing list being bounced by COMCAST when we send emails to our members who have XXXXX. comcast.net email addresses. They were working find last Tuesday, 21 June 2026, but now are being bounced. There were no issues prior to last Tuesday. Our provider is H
Question
Your answer sounds just like what I heard so many times traveling in your Customer Service Maze. This is not acceptable. I do not want to change my Mobil service provider, especially after this experience with Xfinity. I would thing restoring
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
Question
@XfinityFrank Is there a way I can send this privately as it contains members email addresses?
Comcast is bouncing List Users who have .comcast.net emails
We are having difficulties with our Church mailing list being bounced by COMCAST when we send emails to our members who have XXXXX. comcast.net email addresses. They were working find last Tuesday, 21 June 2026, but now are being bounced. There were no issues prior to last Tuesday. Our provider is H
Question
Update. My case has been escalated. I plugged my XER10 back in and it still works, so that part of the profile update doesn't seem to be working yet. I do appreciate all the efforts the Xfinity staff have gone to so far. They're really trying to mak
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Need a new box
My cable won't come on not even the lights and it is keeping the rest of the cable in the house from connecting
Question
•
Customer Service
user_uf4suw Do you get any errors when trying to get the the channel in question through the guide or using voice activation to get there?
Channel 1253 (baseball games) not working
This channel is not working although I have the ultimate TV package. Went to xfinity and they said it isn’t because I don’t have internet im 88. I don’t need/want internet. Is this true? when I type in 1253 it automatically goes to 1255.
Question
Hi there, @user_287iw6. Thanks for reaching out to us here on the Community Forum. The bounceback messages should contain information on why they failed to go through. Can you check and let us know the error message and any codes?
Comcast is bouncing List Users who have .comcast.net emails
We are having difficulties with our Church mailing list being bounced by COMCAST when we send emails to our members who have XXXXX. comcast.net email addresses. They were working find last Tuesday, 21 June 2026, but now are being bounced. There were no issues prior to last Tuesday. Our provider is H
Question
That's a great question, @user_1mn7oo! Technically speaking, an incognito window allows you to browse the web without saving or storing any browser history, browser cache, cookies, etc. How to open one depends on which browser you are using, but for
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
Question
Comcast is bouncing List Users who have .comcast.net emails
We are having difficulties with our Church mailing list being bounced by COMCAST when we send emails to our members who have XXXXX. comcast.net email addresses. They were working find last Tuesday, 21 June 2026, but now are being bounced. There were no issues prior to last Tuesday. Our provider is H
Question
•
Customer Service
Hi @schwisky,Thanks for trusting our team to assist you with this concern of yours. We would be more than happy to make sure that you were billed correctly, and we'll make sure that you leave us with a full understanding of your bill. We'll need to g
Upgraded to 2 Gig; Don't Understand Last Two Bills
Hello. I upgraded to 2 Gig internet on 5/31, and my last two invoices do not look correct to me: (1) The partial charges don't seem to align (I think one includes $10 auto pay discount and the other does not), (2) I started getting charged an unreturned equipment fee (a credit may be in the works fo
Question
I don't get an IP Blocked - the technician at Computer Exchange said that was the problem - that I am blocked from signing in.
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
Question
user_1dexmj Thanks for reaching out to us over our Xfinity Community Forums. I’m sorry you’re having trouble changing your plan online. Can you let us know what type of changes you’re trying to make—such as upgrading or d
XfinityMartyR
commented
6 hours ago
to the conversation:
0
0
Change plan
I can’t change it online. Need someone
Question