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Router connection to internet drops constantly

Internet connection has been dropping continuously for the last 10 days. Xfinity outage map showed an outage at my home but no where else in my area. Tried multiple recommendations to resolve the issue. Went to Verizon store last Monday and received a replacement shrink-wrapped (not in a box as expe

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@user_zkr1u4 Have you had a chance to see if any of those troubleshooting tips apply ?

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6 hours ago

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Internet Keeps Disconnecting

We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating

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mirandaJane Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

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How can I cancel my mobile line on my Smart Watch?

My family recently switched to another mobile carrier and my phone was transferred successfully. This canceled my mobile line with Xfinity Mobile, but my mobile line for my smart watch is still active. I no longer need this line. I tried calling Customer Service, but since Xfinity no longer consider

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Hi there @user_tlwv7m Are you still having issues with the Xfinity Stream App?

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stream hisense firetv issues

Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w

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user_zvx5ph, thanks so much for reaching out to us through Xfinity Forums. We would be happy to help. Since we will need to get some personal account information, we will need to take this private.  Please send us a DM with your name and address

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Peacock Premium Subscription

Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official

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Formal Billing Dispute – $569.22 International Charges / Ticket [Edited]

I am seeking assistance from Xfinity Support with an unresolved Xfinity Mobile billing dispute involving $569.22 in international charges. I have used Global Pass on previous international trips and have never experienced charges like this before. My account history should reflect that I have had Gl

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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Plan change request

My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun

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Utility box and power installed on property?

A large utility installation was placed today in the public right-of-way directly in front of my home at [Edited - Private Information], and I’m trying to determine whether this is Xfinity/Comcast equipment. The installation includes a large Alpha outdoor broadband power cabinet, along with a new el

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Service cancelation

I've already returned my equipment and tried to speak with someone, but after asking numerous times to just cancel my service and to stop trying to sell me on service, where continued to ignore me so I hung up. I just want my service canceled, that's all!

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Did you get it resolved? I am trying to get the same thing and have had to speak with multiple people, in the Xfinity store and on line. No one can do anything. I am prosed the final bill with this information, but what I get is useless.

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Invoice for Device Payout

I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Click to Cancel for Residential Customer in Minnesota

I am replicating the request from user_tws7jc per the request to cancel service via the Click to Cancel law in Minnesota as discussed here https://forums.xfinity.com/conversations/customer-service/cancel-xfinity-internet-service-online-minnesota/6a81f237f5bede9622bafb3a): Hello, I am trying to cance

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Open ticket for cable bury, since 17 July, today is August 24

Not only Julie flags in yard , it’s also in 2 yards behind my fence. When are they supposed to bury the cable?

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Error XRE-03137 for 3 days Me TV

I receive error XRE-03137 every time I try to tune in to Me TV or Me TV HD. These channels will also not play on the Stream app. I have refreshed the cable box and all that. 3 days running so far. There's clearly a problem with the signal between Me TV and Xfinity...not on my end. I just want to rep

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656749 new codes sent to me

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7 hours ago

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Change plan

I want to chage my plan to internet essentials

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Security camera

I want to return my security camera, I need the prepaid label

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