Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (526.3K)
Cancellation of Service
Hello, I would like to cancel my internet service for my account. Thanks,
Question
•
Customer Service
@XfinityAngie and @XfinityJustinM know the deal :) can one of yall please help :)
ONT reconfiguration help please!
I am trying to use my own router with my fiber Internet and I have spoken to 3 different customer support agents who do not know what I am talking about. Any tips on what to do here? Or who to speak to?
Question
Third Party Subscription
I have Hulu billed through Xfinity. I no longer have X1, Xumo, or Flex — I have Xfinity Internet only. Hulu has confirmed that Xfinity is the billing party, and Xfinity phone support told me they cannot cancel it. Xfinity’s current Hulu support page says customers without an X1/Xumo/Flex box can con
Question
•
Billing
Bummer. I need to contact support and see if there is a fix for me. If something works, I'll come back and let you know. Otherwise.....
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
Question
HBO Drama Program Guide
Episode listings for Sopranos reruns on HBO Drama are bungled. Just sayin'.
Question
•
Channels and Programming
ONT reconfiguration help please!
I am trying to use my own router with my fiber Internet and I have spoken to 3 different customer support agents who do not know what I am talking about. Any tips on what to do here? Or who to speak to?
Question
•
Customer Service
I have two XG1v4s and have swapped them out a few times over the last several years. Never had one that couldn't connect. What specifically happens when try to use yours?
Getting Xfinity to connect a XG1v4 Coax based box = Impossible
Xfinity services themselves are decent, a bit expensive, but offer decent quality and reliability. However, their Customer Service and Computer systems are a joke, and it amazes me that Comcast (CMCSA) is a profitable company at all. I’m about to join the ranks of TV Cable Cutters, and switch to som
Question
Why did I get charged 3 times in April?
I got charged 3 times for my phone bill in Aprol
Question
•
Billing
Why is my Comcast Xfinity so expensive?
I already pay a separate charge for dish, mobile so why is this one so high. I’m assuming this is just for Internet.
Question
•
Billing
Same here. The disruptions have affected my ability to work from home.
9/19 - Widespread neighborhood outage, Chicago, 60608
All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours. The modems may appear function and pass the tests but nearly all services fail to connect. It’s sporadic. Services will fail but restore on its own. Its currently down.
Question
Billing
Why is my Comcast Xfinity $183. I already pay a separate service for mobile.
Question
•
Billing
Thanks for letting me know !
Xfinity tech is horrible in store today
Today was supposed to be a good day because me and my mom got the new iPhone 18 Pro today. we went into the store early to pre-order the phones a few days ago earlier to pre-order the phones and everything was ok that day. But this time the tech team was awful we went in to the store today to switch
Question
WHY is nothing being done! Why will nobody with any knowledge call 📞 me back, there has to be. Call department that schedules these repairs. So so done with this,
Done being lied to
3 weeks ago they figured out my line needs to be replaced, it’s underground, all necessary companies have been to my house and marked the ground, it’s been over a week, every time I call to get information on when the new line will be installed I get a different answer , I was told Thursday that it
Question
Thank you @user_d911uy for allowing us the opportunity to assist with your Xfinity Rewards concerns and help restore access to your redeemed benefits. We know how important it was for you to be able to access those rewards. If you ever need assista
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
Question
@user_36fubu I can definitely help you with this. We'll need to get a live agent to help us out with this. If you could please visit their website peacocktv.com/help. You will then use the chatbot, to chat in with an agent. The chat box is yellow wit
Peacock Subscription
I’m trying to activate the Peacock Premium benefit included with my Xfinity service. When I select Activate, Peacock gives me error PPG_0017: “Your Xfinity account is already linked to another Peacock account.” I only want to activate the Peacock benefit included with my Xfinity service. Please loca
Question
Gotcha. No worries, we should be able to help you here. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct messa
Cancellation of Xfinity Internet
Hi Xfinity Support, I would like to cancel my Xfinity internet service. Can an agent allow the direct message function so I can send a DM please? Thanks!
Question
Hi there and welcome to Comcast @user_iyefbe. I am sorry to hear that you are not able to cancel your services still. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and compl
Cancel services
I still am unable to cancel my Xfinity mobile account this has been the worst service ever I will be filling a report with bbb
Question
Hello there @user_3srf0i, and thank you for reaching out on our Xfinity Community forums! We'd be happy to help take a look at that for you. The amount attributed to Xfinity Home can vary quite a bit depending on when the service was originally added
XfinityCliff
commented
7 hours ago
to the conversation:
0
0
home security costs
How much of my monthly bill is a home security cost?
Question