Xfinity Community Forum

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I’m a diamond member and have this issue as well.

user_da0msf

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14 hours ago

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Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha

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Hi @user_rvwhkg, thank you for sharing your recent experience with us. I am pretty curious to know what happened here. Even the network issues you are describing do not sound related to a speed change. We have the ability to see how orders were appro

XfinityJustinM

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14 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

Question

@XfinityChelseaB I'm also experiencing a problem with the cloud/stream app. Only some of my recent recordings are there and the Superbowl which I deleted is still showing up. None of the methods is fixing it.

Susan1343

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14 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Accepted Solution

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Peacock premium not showing up

As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.

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Customer Service

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user_ziu2q3, ok, thanks for sharing. Are you using the most updated version of the application? I am only asking because I am able to manage mine. I understand. I actually do not see a technician visit scheduled for you to cancel.

XfinityQue

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14 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Xfinity not honoring offer on my most recent invoice

On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul

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Customer Service

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My internet and apps are slow

I’ve been having issues with my internet being slow and lagging. Is there an outage in the area?

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Your Home Network

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I am having the same problem and cannot find Court TV. It said the new channel it is on 69.1. But I do not have that channel. I hope someone from Xfinity can help out as to where it can be watched. Pay a lot of money for Xfinity and thi

kelly173

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15 hours ago

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Court tv

What channel is court tv on? Use to be 13/808.

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I am not getting my mail on phone. [Edited: All Caps]

user_26f8cd

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15 hours ago

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Why can’t I get my email

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Also, I did request of customer service when they called me to try and cancel my ticket that an "in house" technician be sent...i was promptly ignored

user_ziu2q3

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15 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with th

user_rvwhkg

commented

15 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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I am having similar issue. Have downloaded xfinity stream app on multiple apple 4k 3rd gen TVs that are up to date.

vnarang07

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15 hours ago

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Apple TV: Xfinity Stream App

I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.

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no i cannot, your app does not function on my phone, I am unable to use the app AT ALL

user_ziu2q3

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15 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

user_ziu2q3, thanks for sharing. Can you disable it and then re-enable, letting us know what happens when you reattempt? You can also respond to us in our private direct messages.

XfinityQue

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15 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Also,FYI the three technicians at my house today also could not gain access to the modem settings after nearly 4 hours of attempts...

user_ziu2q3

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15 hours ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

XG1v4 DVR Boxes Out of Stock at Local Xfinity Store

I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde

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X1

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I can’t find it either. 808 still says court tv but showing a movie in Bounce network. I called to find out where court tv has moved but the person helping has no idea what they are doing. Restarting my cable box, telling me there is an outage of cou

user_dy80h6

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15 hours ago

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Court tv

What channel is court tv on? Use to be 13/808.

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I attempted this and it exhibited the same behavior on the 2.4ghz band. Any other suggestions?

user_rh12fs

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15 hours ago

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Birdbuddy Camera Won't Live Stream

Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b

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@XfinityQuemekia yes, the admin tool access has been enabled, i still have no access to the settings in the modem...

user_ziu2q3

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15 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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On a new Xfinity Gig plan but upload speed capped at 40Mbps using Hitron CODA56

I'm on the Xfinity Gig plan. According to the plan, my upload is supposed to be up to 1Gbps. I'm still seeing 40Mbps upload speed. Searching through this forum, I'm assuming Xfinity needs to send some "update instructions" to my modem so the upload speed can be unlocked?

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Customer Service

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