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Request to replace broken Xfinity cable box cover
I’ve already submitted this and got no response. I have a broken Xfinity cable box cover mounted on the outside of my house. There is nothing covering the wires. I’d like to schedule a technician to come out and replace it. This is an equipment issue NOT a problem with my internet service. please cr
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Customer Service
@191_nl191 When you're experiencing the recent interruptions to your service are you pulling up the Xfinity app and/or our support center to verify if there was area-wide service interruption affecting your area? Have you done any troubleshooting fro
Repeated Outage for OVER a Week
I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ve had both services working for only one day. The repeated interruptions are significantly affecting my ability to work from home and my personal life. This does not appear to be isolated to my equipment. Severa
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No tracking/shipping info
It's been two days since I placed an order for 2 devices and lines, I was told on the website after placing the order that within 2 hours I would have shipping info for the phones sent to me via email. It has been two days and after walking in circles with support in the app and going in person and
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Devices
@user_07kiuj Ahh, got it! Let's take a look on our side, and see if we can get you situated. When you get a moment can you please send a Direct Message with your name and service address. 1-Click "Sign In" if necessary. 2-Click the "Direct Me
Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
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user_7oqw7y To confirm are you using our gateway in bridge mode currently? Normally the app only shows that if in bridgemode as it's not using it's built in router that the app pulls the data from. The app can't pull the data from your owned router i
WiFi Details not displaying in Xfinity App
I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone. I cycled power, then re-activated my Gateway Router in my home. My understanding is that there is some information that has to be passed/verified to
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Cancelling Service
Hello, I’ve been a customer for well over 20 years. I’m constantly being bombarded by other carriers offering the same service at exceptionally Lowe prices. I’ve called to cancel with you 3 times and I’ve been encouraged to stay at a lower rate but that was all lies. My bill hasn’t changed. This has
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Channels and Programming
user_vso8np We can definitely understand why this is concerning, especially since you paid the $116.10 on the date of the arrangement and then had to pay another $100 to restore service. We’ll want to look at how the $116.10 Apple Pay payment p
PAYMENT
Hello! My service was suspended according to you guys for non payment. But I had set up a payment plan to pay $116.10 on 10.8.26 to keep service active. I had the payment set up with card ending in 5720 BUT instead of using that card I paid with Apple pay for the amount of $116.10 and my services we
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Xfinity App version is 6.12.0 (1790034705), fyi. Upon initial open, no visible request to star/finish the Xfinity Internet activation process. Upon selecting the WiFi tab at the bottom of the app, no options for WiFi Details displayed, the app
WiFi Details not displaying in Xfinity App
I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone. I cycled power, then re-activated my Gateway Router in my home. My understanding is that there is some information that has to be passed/verified to
Question
Greetings, @user_9cqfz0! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these ongoing work order concerns. You have definitely come to the right place for assistance. If you could send our
URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line
I am requesting immediate assistance from Xfinity management regarding an unresolved burial work order at my property. My wife, Deborah, and I have contacted Xfinity numerous times and have repeatedly been told that the work order would be cancelled. The temporary cable has already been removed, yet
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Thank you for getting back to us on this, @_Roon4293. I'm sorry to hear this issue has not been resolved yet. Please feel free to send us a new direct message with your full name, the name listed on the account (if different), and the service address
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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OK, I have sent the direct message as you suggested. Will someone let me know the resolution to this ticket eventually?
DVR recording issue
When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.
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URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line
I am requesting immediate assistance from Xfinity management regarding an unresolved burial work order at my property. My wife, Deborah, and I have contacted Xfinity numerous times and have repeatedly been told that the work order would be cancelled. The temporary cable has already been removed, yet
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Customer Service
PAYMENT
Hello! My service was suspended according to you guys for non payment. But I had set up a payment plan to pay $116.10 on 10.8.26 to keep service active. I had the payment set up with card ending in 5720 BUT instead of using that card I paid with Apple pay for the amount of $116.10 and my services we
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Billing
@XfinityEricB There is lots of info under my support thread for Xfinity. Many agents have worked on it. I was asked to provide items to Xfinity outside of this thread.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
@XfinityEricB There is lots of info under my support thread for Xfinity. Many agents have worked on it. I was asked to provide items to Xfinity outside of this thread.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
Repeated Outage for OVER a Week
I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ve had both services working for only one day. The repeated interruptions are significantly affecting my ability to work from home and my personal life. This does not appear to be isolated to my equipment. Severa
Question
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Customer Service
@XfinityJustinM There is lots of info under my support thread for Xfinity. Many agents have worked on it. I was asked to provide items to Xfinity outside of this thread.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
@user_5kd9sn Hmm.. I received a text with a PIN and also a confirmation email sent to my default address on file. You are logging in as the primary account holder on the account?
Xfinity will not give me my transfer pin
How do i get my transfer finhow tget agent to give me my transfer pin, i am 6 hours from store. ?
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@XfinityEricB Power cycle did not help my issue either. Nor does resetting for 20 seconds.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
Greetings, @user_35ahpo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your identity verification for this new
XfinityJamesC
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7 hours ago
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Verifying Identity
I was able to add and purchase a iPhone 18 Pro Max for my fiance. When I try to do the same for me it takes me to a verifying identity step where I need to put in my birthday and Social Security number. When completing this it pops up with a message stating it’s unable to verify it and to check my n
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