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Will never recommend Comcast to anyone again
I was told today by a cancelation team member that it doesn't matter what any other employee says, promises me, tells me or guarantees me, he won't be honoring what I was told and employees are allowed to be uninformed and wrong. How insane is it to have people working for your business that speak t
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Customer Service
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Gigabit Pro Service availability check
Hi Team! I am interested in a Gigabit x10 serviceability check. Thank you!
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing dispute
I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment. Why do I have a bill for January when the service is canceled? additionally, I do not have access to the a
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HI user_9fkdqh. Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, so it's unsettling to hear you feel this way. This is never the kind of service we strive for our customers to receive, and we c
Im Tired Of Bots!!!
My master bedroom is out AGAIN… ask me for a password… then went blank/.. try to talk to a [Edited: "Language"] human for 2 hours!! [Edited: "Inflammatory"] obviously u dont give a [Edited: "Language"] about ur customers!! U actually wanted a mobile contract from me!!! I never ever would… with this
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Misleading Trade-In Offer, Endless Runaround, Now Stuck With a $900 Phone
I am submitting this post regarding Xfinity Mobile due to deceptive sales practices, repeated misinformation from customer service representatives, and the company’s refusal to allow the return of a phone that was sold to me under false pretenses. I want others to be aware of my experience although
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Devices
@user_llpi3m That is their CRAN (Converged Regional Area Network) routing infrastructure. It's normal. The number of hops is no cost to you as it's not adding to the latency. The only drawback are more potential points of failure.
Traceroute
The second address in a traceroute is 100 93.70.131, is that correct or has my parents network been hijacked by hackers?
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anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address. Anyone? Please help.....!
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Closed
I'd like to call Customer Service on a non 1-800 phone number
Can you provide a direct line phone number that is not a 1-800 number?
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Customer Service
How to submit/enter promo code?
I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions
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Billing
EdwF, Sounds good. What is the date of your shipment delivery? While we have you, and if you have time, would you like us to explore options available on our end to see if you have the best plan available for your household needs?
Can I Change shipping date of my order??
WHen I setup my account I requested a January 12 delivery date, can I change that to "ASAP"?
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No worries at all, but I am sorry to hear the nearest location is so far away, user_p00u7y. We can also see about getting one shipped out to you. Please send us a Direct Message so we can take a look at your account. Here are the detailed steps to di
XR16 Remote Voice Control not working
I have an XR16 voice remote. It no longer takes voice commands. I have replaced batteries, tried reprogramming, and did a factory reset. After doing the factory reset, I had difficulty getting the remote to control my TV but eventually got that to pair. However, it still will not pair for the voice
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We would be more than happy to further assist you with your billing concerns, user_bbau3z. Yes, please send us a Direct Message detailing your concerns. Here are the detailed steps to direct message us: • Click "Sign In" if necessary&
I need to be contacted by executive customer relations
Hello, I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.
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user_k1smn4, Hi there! Thanks for reaching out. I can understand the importance of seeing when your plan will change and upgrading your equipment. I am the same way as a consumer myself. You've reached the right team. Over social media, we are a dedi
How do I get the most updated equipment upgrade for free without changing my plan
I cant get a hold of a person and are not able to see when my plan will change I want the exchange of the modme to the newest model as well as the streaming box i have to be upgraded with out changing my plan and being charged more money There is no where thst shows when my current discounted plan e
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Thank you for your response. I decided that I am just going to leave it as is since it is so close anyway.
Can I Change shipping date of my order??
WHen I setup my account I requested a January 12 delivery date, can I change that to "ASAP"?
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user_1o2bqr There is no such number, but our team of experts are happy to help you via this platform. What can we assist with today?
XfinityPeterH
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I'd like to call Customer Service on a non 1-800 phone number
Can you provide a direct line phone number that is not a 1-800 number?
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