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Official Solution
Good morning @user_gf87xb if your account is eligible for a payment arrangement, you can follow the setups in the article below to get it set uphttps://www.xfinity.com/support/articles/set-up-payment-arrangement
Xfinity Bill Extension [Edited]
I would like to talk with a real live person about an extension for my Xfinity bill. [Title Edited: "Personal Information"]
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Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
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Customer Service
Official Solution
Xfinity Bill Extension [Edited]
I would like to talk with a real live person about an extension for my Xfinity bill. [Title Edited: "Personal Information"]
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Customer Service
Hi there, @user_ephq4h. Thanks for reaching out to us here on the Community Forum, and sorry to hear about the trouble. Are you still not seeing local forecasting on the Weather Channel?
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
Question
peacak premiun
Hello Xfinity Support Team, I am a current Xfinity Internet customer subscribed to the Gigabit x2 (2 Gbps) plan, which explicitly includes 24 months of Peacock Premium at no additional cost. I missed the initial 90-day automatic activation window, and now when I try to link my account via the offici
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Xfinity Stream Website
user_206z3p Good morning! We appreciate you taking the time to share your experience with disconnecting your services with our Xfinity Forums. I'm happy to help you get a good timeline of what to expect in the transition in closing out your account.
Appalling Service by XFINITY
I called Xfinity end of May'26 that I want to disconnect my Broadband from 6th June'26 as I was Moving to South California and Xfinity didnt had their service available. Request was take and infact I got a call to confirm and go through the same Question Answer again, I got email saying the request
Question
Change your personal email, I had the same issue I was told to change my email so I changed my personal email to the same email, verified everything and it worked.
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
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user_sryfiu We would never want to lose a valued customer. We are a corporate team that supports our forums. What types of support is needed? Are you exploring new promotion options?
I need to speak with a representative not the AI bot.
I need to speak with an agent about my billing because if I don't, I will simply switch providers. This AI assistant did not help me whatsoever.
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I need to speak with a representative not the AI bot.
I need to speak with an agent about my billing because if I don't, I will simply switch providers. This AI assistant did not help me whatsoever.
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Customer Service
@user_qeglyq Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. When was the last time you logged into the email? If it has been more than 90 days it is likely deactivated and we would not be able to help you regai
Email account
I would like to see my emails on this account because I haven't used it in a long time..
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Greetings, @Ran4it2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this activation issue. You have definitely come to the right place for assistance.
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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@Bruisedwater Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
Hello @user_x1k4di Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper) icon The "To:" line prompts you to "T
Outstanding balance
I had service with all the iterations of the cable company as it changed names. When I disconnected service I wasn't informed of a charge of $126. I believe it had to do with the Storm service internet. If I have to pay this money, I want the equipment even if I am unable to use it. I have called mu
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Thank you for reaching out @user_xuxtgq I am sorry that it sounds like you missed the game and for that I am sorry. I have been watching the Golden Knights play in the Stanley Cup finals and I know I would be upset if I couldn't watch due to any issu
Xfinity Cable [Edited]!
What [Edited: "Language"] happened to ABC last night. Watching NBA finals and the cable goes to [Edited: "Language"] and never recovers. Great game for those that can watch it…[Edited: "Profanity"]!
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Greetings, @user_m3czl9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Home security system. You have definitely come to the right place
Can videos be modified
Someone vandalized my truck. I took a screen recording of the video, and you can clearly see that it has been modified. Can the original video be recovered?
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Hello and thank you for taking the time to reach out to us here on our Xfinity Forums @user_sr93ja. I understand that you have been experiencing drops in connection, and working from home I understand how frustrating that would be. Since we have had
I am not getting what I paid for, months of calls, techs, and run arounds.
I have contacted xfinity probably to the tune of a dozen times over the last couple of months. Have had tech after tech come out to my house and am still getting extremely bad internet service in the middle of a city, not out in the boonies. I pay for 1.2 GBPS and get 700 and honestly I could not ca
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@cirsaw You're in the right place for help. I'm glad to hear everything is ok after the storms. As a friendly reminder the app updates once everything is resolved. If you see upcoming maintenance it lets us know the techs have identified the issue an
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Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
Question