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Being asked to return internet equipment I never rented
I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is
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Billing
user_3mix5g Welcome to our community forum! I'd like to understand the circumstances better so I can offer the best path towards a resolution :). Are you an Xfinity customer? Are your Emails being blocked when you to try to send company Emails to Xfi
blocked email
My work email address [Edited: "Personal Information"] is blocked from my xfinity address at my home. I sent my work email via my Gmail account and forwarded from the Gmail account to the home xfinity account and the email went through. Why can't I send the work email directly to my xfinity home acc
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Yes, I am unable to cancel through my app. And .. I don't have a cable box to access settings. Please cancel,[Edited: "Personal Information"]
unable to cancel my hulu subscription
please help me cancel my hulu subscription, very frustrated by not being able to easily.
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@XfinityDuron @XfinityQuemekia I suspect that I'm still having issues even outside of the "service interruptions." I'm still seeing "Lost MDD Timeout" messages in the log file of the cable modem. In addition, several new messages have pop
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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No my location has never had Comcast service. Xfinity Comcast whoever just put in fiber in our neighborhood they were everywhere working for awhile on the main road which is Riverdale, then they sat at the entrance road to our houses and put up a xfi
Install issue
I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they
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jlmcches Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to get your information from you to get this process moving. Please send a Direct Message with your full name and address. Here are instructions on how to se
New Construction Serviceability Request
I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done?
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user_62gatc Thank you for posting on our community forum so we can help you manage your internet network. What specific changes are you trying to make?
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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The credit went to the wrong account. It went to my closed account. No my question was not addressed.
My bill is wrong
I was supposed to get a credit but my charge card had been charged for the month.
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Raising rates
Comcast has continued raising my bill past the acceptable rate and am seriously considering leaving. How many other are completating the same thing? Their DVR's are barely working half the time and have to be rebooted. Not sure why they thing their service is worth over 200 a month and they can rais
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Billing
user_vpoeqv, Thanks so much for reaching out to Xfinity Support. Here is a link that will help you check the status of your gift card. Please let us know if you still need help after checking this link: https://www.xfinityincentivetracker.com/track&n
Missing SIGN UP deal $200 Gift Card After 90+ Days — Please Help
Hi Xfinity Support, I signed up for Xfinity service using the Student Deal promotion that includes a $200 gift card after maintaining active service for 90 days. My service has been active for more than 90 days, but I still have not received the gift card or any redemption email/code. Could someone
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@XfinityAmira Hi Amira, I am having the same issue. My company emails are being blocked at the system level recently. How do I fix that?
blocked email
My work email address [Edited: "Personal Information"] is blocked from my xfinity address at my home. I sent my work email via my Gmail account and forwarded from the Gmail account to the home xfinity account and the email went through. Why can't I send the work email directly to my xfinity home acc
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I have the same problem. Been going on for over a week. Anyone know how to fix it?
Xfinity Stream Stuck on Purchases
My Xfinity Stream app on all 4 Roku TVs is stuck on purchases. I have uninstalled app, logged out & logged back in, updated the app and tv, restarted our router, and it still didn’t work. Any help?
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@user_32h3dj, hello. We are not having any widespread problems with changing passwords. Have you tried any of the suggestions in the thread?
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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New Construction Serviceability Request
I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done?
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Customer Service
Hi there, @user_oueamz. Thanks for reaching out to us here on the Community Forums. Sorry to hear about the poor experience interacting with our agents. We appreciate the feedback. As far as service downtime, for maintenance and known downtime, you w
Frequent unannounced outages
Frequent unannounced internet outages and usually poor internet speed bad for work from home customers.
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I am having same issue for pass week. the connection is not stable with lots of drop packets! At first, I thought it was my WiFi, but same issue after connect ethernet cable to my computer for the weekend. I am in 94542 area.
user_h7nyke
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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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