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Hello user_evhnr6 is this issue still occurring for you? Are you connected to your home network when this issue appears? Are you able to log in to the Xfinity App itself, but not to Xfinity Stream?
Xfinity streaming
I can’t log into my Xfinity streaming account. When trying to log in I get the message “cannot support high speed data customers without a video subscription”. i have an Xfinity video subscription. Please reprovision my streaming device entitlement. if that is not the problem what is?
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How do I cancel my Home Phone service ?
Have tried to work with an agent but is was just a round and round we went
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Customer Service
Hi I recently moved and need to change my service address. New address is...
Change service address
I recently moved into a new apartment in the same building. I need to change the service address. I don't need a technician to help install it. Please help me update the service address. Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Services
Is there ANY possible way for me to cancel my wifi service without having to call? The bot assistant only offers me that option so that’s a no go. I already have a new provider and I know a phone call will be filled with “promotions” I don’t want to try and keep me as a customer. Would rather save m
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Good Morning, @user_v9ijs7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the billing concerns, and reaching out. I would be more than happy to look into the acc
Supervisors make decisions without investigating your issue
Due to a health crisis in 2024, I was looking to reduce my internet bill. The Xfinity rep used deceptive sales tactics and sold me a plan that ended up being more expensive. I have been attempting to resolve this since then. Part of the resolution I was promised was recalling an amount that had been
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promo ended and the new price is too high for my budget
I noticed my promo rate ended and my bill just jumped by $30 this month for my 500 Mbps internet plan which doesn’t fit my budget anymore. I wanted to see if there are any current promotions available to bring my bill back down to what it was; otherwise I’m going to need to schedule a cancellation d
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Hi, @user_809921 Thank you for reaching out over the Xfinity Community Forums to address your billing concerns. When looking at your Xfinity statement, the second or third page generally list promotional discounts and their duration. To catch y
Unexpected charges
Hello, I have an Xfinity promotional deal that includes 1TB internet with a mobile line for $40 a month. Over the past few months, I have had my internet repeatedly been suspended due to overdue charges, but I have autopay on and according to my billing statement I have made the $40 per month paymen
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@user_jh9nle Thanks for reaching out to us. We apologize for any inconvenience you're having with receiving a refund. You have reached out to the right team to help you with your concerns! To get started please send us a direct message including yo
Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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This is just about what I need. Mainly, I am a long-term customer, but I am paying more than I believe I should, given my time as a good customer. What can you do to help?
Longtime Customer Seeking Loyalty Pricing and Lower Monthly Bill
Hello Xfinity Support Team, I’ve been a loyal Xfinity/Comcast customer for many years and appreciate the services you’ve provided. My monthly bill is currently approximately $237 for Internet, TV, and Voice services. I’m reviewing my household expenses and would like to explore ways to reduce my mon
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@EG thanks for your help in moving this post for great visibility! Much appreciated! @user_i1gpjs thank you for reaching out, I can certainly address your concern. I understand you are awaiting a bucket truck to fix your internet
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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Cancel Services
Is there ANY possible way for me to cancel my wifi service without having to call? The bot assistant only offers me that option so that’s a no go. I already have a new provider and I know a phone call will be filled with “promotions” I don’t want to try and keep me as a customer. Would rather save m
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Customer Service
I started watching Law & Order: SVU on the Samsung TV (with OS upgrade). I paused it at 11:29. I went to another room where I have another Samsung TV (WITHOUT the OS upgrade). When I went to my saved recordings and opened the show, it started bac
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Does this mean I need a new sensor?
Battery has been replaced and the app and keypad still show low battery.
I have replaced the 2450 battery twice and the window sensor is still reporting low battery to the app and keypad.
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Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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Billing
Battery has been replaced and the app and keypad still show low battery.
I have replaced the 2450 battery twice and the window sensor is still reporting low battery to the app and keypad.
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Devices and Equipment
user_tt67w8 Hello there! I hope that you are looking forward to the weekend. Thank you for reaching out to us on our Xfinity Forums for help with the account and services. I love when we have options in providers, so it's exciting to be able to assis
Fiber Optic and options with xfinity
Fiber was just installed in my neighborhood, and I'm reviewing whether it makes sense to switch my internet and mobile service. I currently pay $138 and with fiber it would be $80, so it would be considerable. I would like to stay with Xfinity, so I'd like to see whether Xfinity has any retention of
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Hi there, @user_n9ir9l. Thanks for reaching out to us here on the Community Forum. We can certainly check to see if we have anything available that fits your budget or set up a cancel if needed. Please send a direct message to us includi
XfinityFrank
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Promo ended and the new price is too high for my budget
I noticed my promo rate ended and my bill just jumped by $30 this month for my 500 Mbps internet plan which doesn’t fit my budget anymore. I wanted to see if there are any current promotions available to bring my bill back down to what it was; otherwise I’m going to need to schedule a cancellation d
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