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Gateway not activating
Blinking orange light forever on the gateway no matter where I plug it in. Someone definitely needs to come hook up the external service. Posting here because, like a typical [Edited: "Language"] large business, Xfinity hides their customer service number and makes you jump through 1000 hoops and ta
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Your Home Network
@user_e7t51a, thank you for the additional details. We'll be happy to take a closer look. Please send us a direct chat message with your full name and complete service address to "Xfinity Support", so we can securely access your account and ass
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
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@XfinityJeff My internet has been dropping all weekend. This morning was the second time the app said there was an outage in my area. I was trying to find out two things. If there really was an outage, and how to get a credit on m
Reaching customer service
Is there a way to actually speak someone at Xfinity? I have been trying to 45 minutes. I’m stuck in a really bad AI circle.
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LIES, LIES, LIES!!!
All of the xfinity agents with whom I've spoken or chatted over the last 2-3 months (if I wasn't abruptly disconnected!) have flat out lied to me. They say the erroneous charges will be removed from my bill. They say they'll throw in $5 - $10 bill credits. Then I pay what I'm supposed to be charged:
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Billing
@Again, yes, I am aware of that. @user_8f15ui was TOLD to send the mods a direct message by @XfinityDemetrise. You can look at the messages between them to see this. Thanks.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Xfinity streaming on a VLAN
We've got all Unifi networking gear at home and are having problems with Xfinity streaming. The main VLAN where computers, phones, and router live is 10.10.10.x. All IOT, including TVs is on 10.20.20.x. We can stream on a computer fine, but streaming does not work on IOT devices (wired or wireless).
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Xfinity Stream Website
@user_rsi3g2 We're sorry to hear that you are looking to cancel and that this was the experience you were met with. This is not what we want to provide and we can certainly help with your request here. May I please ask that you send us your name and
Poor Customer Service
Good Afternoon, I called in today to cancel my internet service. I was transferred to a female named Chantel/Shantel. She asked me how much I was paying for my new service and I told her I just wanted to cancel. She said that she needed to certain information to process the cancellation. I told her
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@user_f504x3 Please send us a Direct Message with your full name and complete service address, so we may assist. To start a Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) •
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
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Hello @user_sj775t, thanks for being a part of our Xfinity Community Forum! I completely understand why you are frustrated and over it. Dealing with this for five months and speaking to over 30 people is entirely too much, and it is disheartening to
Horrific
In October 2025, I was tripled charged. I called and a representative told me it was an app glitch. She credited the account but later during that year my bill went from 177 to 278! I called and was told that my promotions had ended. The representative then asked if I’d like to renew my account to g
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WiFi bill
I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?
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Your Home Network
RCS messaging
I need RCS messaging activated on my iPhone. The system has been trying to activate for three days now. Ready to cancel Xfinity if this issue can not be corrected ASAP.
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Network
Horrific
In October 2025, I was tripled charged. I called and a representative told me it was an app glitch. She credited the account but later during that year my bill went from 177 to 278! I called and was told that my promotions had ended. The representative then asked if I’d like to renew my account to g
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Customer Service
Poor Customer Service
Good Afternoon, I called in today to cancel my internet service. I was transferred to a female named Chantel/Shantel. She asked me how much I was paying for my new service and I told her I just wanted to cancel. She said that she needed to certain information to process the cancellation. I told her
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Customer Service
This is an absolute know problem at Xfinity Comcast and they are doing nothing to cure it . You can waste your time with all of their trouble shooting but as you read this comments everyone has already tried these workarounds and they RARELY cure the
tscharch
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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