Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancel service

I need to cancel my services and I am not looking to seek different purchasing packages. Thank you

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login assistance

Hi there, I'm unable to login into my account. Why did you lock me out? I want to retrieve a copy of my invoice.

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Rules and Automations

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@nga48 I think if you make an original post they will respond?

user_3m128a

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6 hours ago

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I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.

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@XfinityChelseaB it was answered and I got a call from customer service. An appt was made for 10am today but no one showed up.

user_3m128a

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6 hours ago

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File a damage claim

I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.

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Same here. It just resets and asks me for my Xfinity ID. When I try to search for my Xfinity ID using my email address, it tells me that cannot be a comcast.net email address (It's one I have had for the last 20+ years).

user_b09yh0

commented

6 hours ago

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Email login

I am not being able to login to my email

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Cancel service

I need to cancel my services and I am not looking to seek different purchasing packages. Thank you

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Customer Service

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Accepted Solution

@user_a8fhim Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. We'll have to take a look at your account to see what happened to your appointment and most likely get you rescheduled. Get

XfinityOrlandoM

commented

6 hours ago

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Need to change an appointment

I have a technician coming today, and I need to change the appointment. I’ve tried calling the Xfinity phone number, and the assistant says I don’t have an appointment today. I need to talk to a person, but it says I need to have my box reset first. I already went through that a bunch of times befor

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Hello, @user_uhjeg4 and thank you for reaching out to us on the Xfinity forums! I appreciate you taking those steps to solve this issue on your own. You've done the right things, and I'm sorry for the continued inconvenience. May I ask have you check

XfinityThomasC

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6 hours ago

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Internet Drops Every Morning

Internet drops every morning around 7:30am-9:30am, sometimes multiple times in this window. I have gone through the main troubleshooting steps - reset the modem, change coax cables, etc. and the problem still persists. Any ideas towards resolving?

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Accepted Solution

Need to change an appointment

I have a technician coming today, and I need to change the appointment. I’ve tried calling the Xfinity phone number, and the assistant says I don’t have an appointment today. I need to talk to a person, but it says I need to have my box reset first. I already went through that a bunch of times befor

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Customer Service

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Hello, @user_us85ad. Here's a link that'll show you where you can obtain your account number by using the app and our website https://www.xfinity.com/support/articles/find-your-account-number-online.

XfinityRaul

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6 hours ago

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I need my account number

I need my account number for my cable service at [Edited: "Personal Information"] my name is [Edited: "Personal Information"]

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user_nbzymz Welcome to our community forum! You've reached the perfect place to get help with your cable services. Please check the coax connection at the back of the cable box and where it connects to the coax outlet on the wall. Are both ends

XfinityEmilyB

commented

6 hours ago

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No cable service

I have no cable service. Message on screen says “there seems to be a problem “

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Cancelling

I want to cancel service immediately. This option needs to be available online

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Customer Service

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@user_bg8zwm Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the inconvenience and frustration caused by trying to get help for so long. Being charged for a plan you don’t recognize, receiving conflicti

XfinityGabriel

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6 hours ago

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Service lies and promises

I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for

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user_q14nba E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers ha

XfinityBrianH

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6 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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This is what it shows on my Xfinity streaming subscriptions page for Disney Plus Hulu. The Disney tech support agent told me it shows pending and that is why when I sing into the Disney account it only shows me an option to purchase a subscription.

zfastss

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6 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Service lies and promises

I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for

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Customer Service

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Xb10 can activity intermittent with my package RK 1 router

have the new Xb10 it is currently in bridge mode so that it goes straight through to the Pakedge router RK 1. Every several days especially at night the wifi I goes down and stays down until I unplug the xb10 to reset it. my configuration is fiberoptic at the Street and then cable into the house whe

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Your Home Network

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No cable service

I have no cable service. Message on screen says “there seems to be a problem “

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Customer Service

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ramgrl You can send us a DM and we will help.

XfinityPeterH

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6 hours ago

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Can't get Cable Box to Work [Edited]

....can I get a human being to answer the phone? [Edited: "Inflammatory"] I don't have two hours to stay on hold (I actually have to DO my job). I can't get the cable box to work, can't change a [Edited: "Profanity"] thing on my account to get a better plan, and I am paying $300 a month for all of t

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Billing

I have 2 things. I need to change my payment method and I have a question about my bill

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Billing

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