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Thank you for the heads-up user_aaebn2. Appreciate the details! Could I please ask what exactly the audio issues would be that are impacting the system?
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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@XfinityAbby, I went to an xfinity store and signed up for the xfinity pro service. I was able to get a wifi extender, that is up and running. Hoeve, I am still having audio issues with CNN, ABC and TBS. In addition with the exten
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
False Advertising - Internet Speed Upgrade
In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne
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@user_ujc3je Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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Howdy user_7qxdia. Thank you for reaching out about this. Xfinity Member level typically does not impact the phone cost or payment schedule. Was this payment for your normal monthly Xfinity Mobile?
Customer service representative phone
Being charged for phone when told being a diamond customer phones 1 time payment of 5 and some cents. Also my phone keeps cutting out. Inquire about the late payment in April. Did you look at the date on stamp. In 25 yrs I've never had a late payment. Not my fault the payment didn't make it in time.
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Hallmark+ 3rd party subscription
I have Hallmark+ through a third party. When I access Hallmark+ through Xfinity, only ootion is to subscribe, there is no login as in for example Paramount+ (I can use 3rd party log in for Paramount). Does this mean I cannot use third party app subscription (which I'm paying for) on this Xfinity Hal
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Xfinity Stream Website
Obviously, n9t should be not.
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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I have the same issue and no help from support. I am not certain they are even human at this point or all AI bots. Take a page from Hulu and allow us to define home network so we don't get cheated out of half the TV programming we pay too much for an
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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user_7vngt4 thanks for your post. We'll do all we can to help. Have you tried multiple devices, browsers, and clearing cache, cookies, and history?
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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@fishfix I just tried that and it is working for me too now. Good job. Comcast should pay you
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@skintime Just tried clearing watch history and that seemed to work, for now anyway
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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Sign-In and Account Management
Hi there, @user_590d82 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you by getting an installation scheduled for you. Please be assured you
I need help improving my cable signal in my house and i need a reinstall.
i had the cable installed in one location in my home but I need cable taps in at lease 5 other places in the house. I need it restalled so I can create more wired access points in my home.
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Account transfer ownership form
I need to request an account transfer ownership form
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Customer Service
Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
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Your Home Network
Check this out! - On may 30, 2026 I recontacted Xfinity again about this problem. This time a nice rep. said maybe he could help me get around this unresolved Pramount-Plus problem. Basically I would be changing my subscription acct. info. and pay se
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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@user_smzmxz I'm sorry to hear you're having an issue with your Tivo card. As a friendly reminder we are moving away from cable cards. I have a link with compatible devices you may already own. https://www.xfinity.com/support/articles/xfinity-stream-
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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scoutandroo Hello! Thank you for reaching out to us here on our Community Forum. We appreciate your feedback, and we are sorry that you are not having a good experience with us. The offer you highlighted is most definitely directed toward New Custome
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False Advertising - Internet Speed Upgrade
In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne
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