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Hi, I am looking to cancel services without calling or going into the store, is this possible?
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Customer Service
Hi there @user_axuaov Thank you so much for reaching out on our Xfinity Community Forum about your cut line. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat m
Cable line cut
Hi - my cable line was cut by contractors installing siding. I have tried the chat support and calling and have been unable to get any support. I need a technician to come out and fix the cut line.
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@jlw6031 Thank you for taking the time out of your day to reach out to us here on Forums, Thank you for reaching out and sharing what's been happening. I can see why the lack of information has been frustrating, especially after multiple appointments
Why can't I get any answers on when my service will be installed?
I signed up for service on 6/12/26...since then, a tech has been to my condo TWICE, and each time he left because he said the fiber had not been run yet. It's been almost a month and I'm still without internet. I have reached out to the rep who signed me up...no response. I've reach out to chat...no
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@XfinityBenjaminM As I said , it's been out for 2 days without any indication of why. Just going to a site and it telling me that it's out does not help me at all.
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Hello user_erkv4g. Very sorry to hear about these connection issues. We support Xfinity Forums, and Reddit, so there may be a delay in response depending on current intake--please be patient with us, your satisfaction is always our top priority. I kn
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new p
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user_dp5jx3, thank you for reaching out to Xfinity Support. If you are still having issues with your cable, please let us know and we can troubleshoot with you.
After the daily checkup my tv isn’t working and why
It says to unpair my remote but the doesn’t work eather
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Setting up hard wire cable box
Keep getting code RDK-03013 I’ve tightened the cables and restarted my tv. I am using HDMI 1. Can’t get the tv and cable box to sink up.
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X1
Hello, @user_11kft0 thank you for reaching out over Xfinity Forums. I definitely understand needing to have the exposed line taken care of so it's not affected by adverse weather, and you've contacted the right place for assistance. From experience,
Bad installation need to come back and fix
The person that came to my house to correct the issue that was occurring from the already installed services said that they had improved things and fixed what was broken so now my new service at a previously already served location was functional however they left the cables outside exposed to the e
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I manage an office for a company ... Support pages for Comcast Business are located at https://business.comcast.com/support/home/.
Business Internet HELP
I manage an office for a company and need to get a technician to check the box or maybe upgrade. What is the best and fastest way to go about this?
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Charged for peacock
I just signed up for xfinity, the plan that supposedly includes peacock, and yesterday I was charged twice by 'Peacock TV' at $40 and $12. What gives? I did not have an existing peacock subscription prior.
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Billing
Hi there, @Anon58924. Sorry to hear you're having trouble with the stream app on your devices. What error message are you seeing, specifically?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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I have sent a direct message with the requested information.
Internet has been out for 5+ days, no info other than “planned maintenance”
Our internet suddenly went out last Wednesday with no warning or heads up from xfinity. When using the chatbot or trying to call, all of the information we can get is that it’s due to “planned maintenance” and no time estimate of when it will completed. Is there really no way to talk to a live perso
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Xfinity Closed My Case Without Providing the Full Refund Promised for 9 Months of Double Billing
I am posting here because my case has been marked as "closed," yet the issue remains unresolved. For approximately eight months, I was unknowingly charged twice for the same service. As an Xfinity customer of more than eight years, I trusted that my billing was accurate and had no reason to suspect
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Billing
user_kobj89 That's wonderful to hear! Thank you for letting us know. Take care!
Peacock Premium link not active in our Xfinity account, need help getting it activated again. Thanks
Thought we activated on March 7th after Xfinity internet account sign up with promotion. Appreciate your help in getting it re-activated/activated. Thanks
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Hello user_g9slx8, thanks so much for reaching out here on our Xfinity Forums! So sorry to hear about the unit property damage. Given the range, we'd want to transfer the services over to the new unit for the most consistent service experience. We'd
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Moving one unit over
Hi-I’m staying in my current building but moving over two units for two months due to some property damage. I’m wondering is there a way to extend out my WiFi so it reaches the new unit? Or does someone need to come out and install and set it up at the new unit?
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