Xfinity Community Forum

Please describe the nature of your issue in detail here, but be sure to exclude any personal information.

EG

commented

18 hours ago

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Internet

Need to speak to REAL PERSON

Question

Hi there, @user_1g4lmv Thank you for taking the time to reach out to us on Xfinity forums. I’m really sorry you’re dealing with that, especially after just refilling your service, I know how frustrating it is to still be without in

XfinityRichard

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18 hours ago

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Disconnected

I refilled my service earlier today and I still don't have any internet connection

Question

@user_ha4329 Thank you for reaching out to us here on Forums,home layouts can absolutely impact Wi-Fi. Where do you have your Wi-Fi extender located? They are meant to help with dead spots, so in a location this is happening is best for better covera

XfinityKam

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18 hours ago

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Bad WiFi connectivity in my home

The layout of my walls creates difficulties with the WiFi signal. The extender I have is unreliable

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

0

U

Disconnected

I refilled my service earlier today and I still don't have any internet connection

Question

user_vl9nb2 Hi there. We can certainly understand why you're upset. Based on what you've described, it sounds like your expectations regarding the iPad promotion and the resulting charges do not match what was ultimately added to the account, and tha

XfinityAirelle

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18 hours ago

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Tricked into signing up for a IPAD and service

I have tried tirelessly to resolve this issue after being tricked by a Xfinity sales employee over the phone into a iPad and line. I called in March to adjust my plan and the agent offered me a free iPad with a new package - I asked him numerous times confirming this was free ? ( please pull the rec

Question

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Tricked into signing up for a IPAD and service

I have tried tirelessly to resolve this issue after being tricked by a Xfinity sales employee over the phone into a iPad and line. I called in March to adjust my plan and the agent offered me a free iPad with a new package - I asked him numerous times confirming this was free ? ( please pull the rec

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Plan

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user_vl9nb2 Hi there! Thanks for taking the time to share your experience. Our team would be happy to assist you with this. Can you please send us a direct message with your full name and service address so we can take a closer look?

XfinityAirelle

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18 hours ago

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Free iPad scam

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

0

U

Xfinity outage

Hello, can someone please assist with my internet? Our internet has been out for days with no resolution timeline provided.

Question

Hi user_ro88v7! I see the service in your area has been restored. Are the services back up and running on your end? Please let us know at your convenience. Thanks!

XfinityAmira

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18 hours ago

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Outage

I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y

Question

Select the Switch to Unlimited button to get to the next screen to see the different plans. That doesn't mean you only have that option. Notice under the Switch this line, it says "Choose the Unlimited data tier that works best for you."

DreamSayerZ

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18 hours ago

to the conversation:

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Unable to switch existing By the Gig line to Mobile Select

I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio

Question

Home security app

Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble

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Devices and Equipment

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Hello, @user_b61cb3 - Thank you for creating a post with your multiple accounts concern. While we definitely discourage creating a new account at the same location, especially to take advantage of new customer promotions as an existing customer (sinc

XfinitySara

commented

18 hours ago

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Cancel account

I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can

Question

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The same exact thing just happened to me and I am getting nowhere with calling or going into the store - I am getting ready to file a complaint with the BBB

user_vl9nb2

commented

18 hours ago

to the conversation:

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Free iPad scam

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt

Question

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Please contact me so I can DM you

WiFi pro extender dead battery, how do I replace?

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Customer Service

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Concern moved here to the Customer Service help section.

EG

commented

18 hours ago

to the conversation:

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U

Need help with buried line install

Hello, I have been waiting on a buried line installation for 78 days. My internet is not able to be set up without the buried line. I have not had service for 78 days, despite Xfinity continuing to send me the bill (and call to remind me about my past due balance). Is there anyone who can help me ge

Question

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Technician appointment

I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment. I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from th

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Your Home Network

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Message sent! Thank you for your help.

user_9q0ath

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18 hours ago

to the conversation:

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Exterior internet cable is down

A bad storm came through 2 days ago and a large tree branch fell on my internet cable wire in the backyard, disconnecting it. The cable is currently lying across the length of my backyard. I’ve been unable to reach a live Xfinity agent to report this. I’ve repeatedly informed the AI chat bot but not

Question

rkmlo117 Hi there! Thanks for using our Forums to write us and I am happy to work with you to review the account to make sure you are getting the best deal. To get started can you send us a DM with your name and address? To send a "direct message" /

XfinityJorge

commented

18 hours ago

to the conversation:

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5 year plan ??

I am a long time retired military customer and recently tried to keep my $40 per month for 1 year plan but was told by xfinity rep.there were nothing available. Considering dropping Xfinity and getting local fiber for less than paying now. I am a Diamond member due to my military status and being a

Question

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I agree. I just need to cancel the service without all the hassle and waiting for a callback from a person for 45 minutes. I'm moving, need to cancel service, don't need new service. end of story. just do it.

user_5cmmrm

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18 hours ago

to the conversation:

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Cancelling without a call or trip to store

You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

0

U

Cancel account

I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can

Question