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Concern moved here to the Customer Service help section.
XG1v4 Cable Box
I’m making this post since I have seen that some others had some luck on here regarding requesting/ordering the Xfinity XG1v4 cable box. I would like to upgrade to the XG1v4 box since I currently have the very slow/laggy, non-4K XG1v1 box. I don’t want to have a wireless Xi6 box since I have heard a
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I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Plan
Concern moved here to the Customer Service help section.
Pixelation
Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section.
Cancelling Service
Hello, I’ve been a customer for well over 20 years. I’m constantly being bombarded by other carriers offering the same service at exceptionally Lowe prices. I’ve called to cancel with you 3 times and I’ve been encouraged to stay at a lower rate but that was all lies. My bill hasn’t changed. This has
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user_0e3ls2, Hi there! Absolutely, we can help look into this. I can understand the concern about dealing with falling cable lines outside, and I understand wanting to know when someone can come out. You've come to the right place for help. Do you cu
Service on my account
Cable lines are falling outside. Can someone come take a look and fix them? And give me a time frame when they can come.
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user_8xs2l7, Hi there! I understand you’re not trying to add another line and that your phones are already paid off. I am sorry to learn about this experience with the trouble upgrading. Since the line is showing as upgrade eligible but you&rsq
Upgrade phone
I’m trying to upgrade my phone it says it’s upgrade eligible but when I try in the app it says I have to many lines I’m not trying to add a line and my phones are paid off
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Still with us, @user_508pt6? We haven't heard from you in a couple of months, though we are still monitoring the open construction ticket on your behalf. Feel free to meet us back in our direct messaging thread with any questions, concerns, or commen
Delay on cable line maintenance requeste causing sever financial cost and injury risk.
I have a cable maintenance request ticket [Edited: "Personal Information"] open for about 11 days already. The request is to properly underground the cables and install and underground vault. The cables are currently on surface posting tripping hazard, injurry risk. Further my driway replacement wor
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Streaming error TVAPP-00116
I have 2 roku streaming devices with error TVAPP-00116 and have not been able to stream for days. Cloud DVR is also not functioning on any device. I have uninstalled and reinstalled the app, spoken with customer support who believed they fixes my account, reset wifi, etc. Other streaming apps are wo
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Xfinity Stream App
Concern moved here to the Customer Service help section.
Seasonal pause again
I've tried and tried at the number 1-800-934-6489 many times. Just like I was instructed. With no possible help from the AI on site. Need to seasonal pause again. Seasonal pause.
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@user_bftfkn Thanks for adding a post. Redeem the Peacock reward with the steps here https://www.xfinity.com/support/articles/peacock-premium-offers. It will activate and add the service to your subscriptions.
Opening/viewing Peacock
I am unable to view Peacock. As a diamond member I was told, I get it for free. I did a voice command on my TV for Peacock and was taken to open an account. After I provided my information, I was asked to pick a payment plan. I did not see any way to connect with a free account. Can anyone help me?
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@XfinityCliff Xfinity came to my house yesterday and one of the junction boxes sits on the front of my home has a cable cut. I am not an Xfinity customer and they ran a cable across my driveway and sidewalk. Many people walk
Orange cable across my driveway and yard
An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.) The cable has been laying across our yard and driveway for months now. When do you plan to remove the cable?
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Replacement Receipt for In-Store Purchase
I purchased a wifi extender in store but misplaced the receipt. How do I obtain a replacement copy?
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Customer Service
user_takd5u Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cl
Payments
My account shows I’m behind payment. Yet the billing page shows I’m paid up to November. Please advise. jDavis
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service on my account
Cable lines are falling outside. Can someone come take a look and fix them? And give me a time frame when they can come.
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Thank you for reaching out to our team here about that line issue. I am sorry to hear that has not been addressed as yet, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct m
Hazardous low line left across 4 backyards for 20 days in Houston - Mower hazard.
Comcast has done work in our neighborhood and has left a sagging wire that is hazardous to anyone walking and on the ground in some parts, low enough that a mower would run it over and it could get caught in the blades. I’ve reached out and filed a complaint but have been ignored by the Comcast team
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Hi there, @user_41um8e I definitely understand how frustrating poor service can be, especially during the NFL games. Can you tell me a little more about what’s happening with your service so we can better assist?
XfinityRichard
commented
8 hours ago
to the conversation:
0
0
Horrible service
Horrible coverage today during nfl
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