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Trying to finish my order
So I picked the phone out and all but I don't get to check out or anything but I need to get it done with my plan for the deal with my Wi-Fi and all
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Devices
Construction ticket update
Waiting for a line to be run to house getting no update is there a ticket open
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Customer Service
Hey @user_hb2l38 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with the guide information. I would be more than happy to offer my assistance looking int
Guide Data / Metadata Error
I would like to report a Guide Data / Metadata Error for the show "Leave It to Beaver." Whenever an episode has the classic Irish character actor Charles Davis as guest actor in an episode, the "Cast & crew" displays an incorrect photo of him and instead shows the modern sports broadcaster Charles D
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@user_etbpui Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I appreciate you confirming that other than Zoom/Teams, your internet is working well. Are you connected via Ethernet to your modem? Have you tried sw
Xfinity doesn’t work for zoom or teams
My internet works fine except for using zoom or teams. I work from home but cannot meet with anyone unless I mute myself on the meeting and I call in separately because my connection is never stable and people can only hear every other word I say. Have tried troubleshooting and unplugging the modem
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@user_xq7ulq I’m sorry to hear of the issues you had when calling in. This is never the experience we want for any of our customers. Our team is here to help. Can you tell us more about why you called, so we can resolve your concerns.
Deplorable business practice: AI voice assistant lies and tries to convince you its hunan
The original voice assistant tells you it’s AI before transferring you to a “human” which is actually another AI pretending to be a human. It spends a ton of time trying to convince you it’s a human and blames its thinly veiled robotic cadence on “our call quality”: Mine was named Yaruj or something
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WiFi
Good morning , my box has been flashing white for last hour what should i do
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Your Home Network
@Madhu_30 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating this must be to have gotten your upgrade, but not be able to activate it. Our team is here to help! Please send us a DM to Xfinity
Upgrade ordered by phone was set up as a port-in with someone else's number, so my new iPhone 18 Pro Max can't activate
I'm an existing Xfinity Mobile customer. I called Xfinity to upgrade my current line to an iPhone 18 Pro Max. Instead, the agent set it up as a new line transferring a number from another carrier, and typed in a number that apparently belongs to Verizon or AT&T. It isn't my number, so the transfer c
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@user_y6eh6j We value your business, and we can certainly take a look at our current offers for you! As a friendly reminder logging into the Xfinity App is a great resource to view our current deals. Can you please direct message me your first and l
Experience with T-Mobile
I've grown very concerned about my Xfinity wifi bill. I've been a T-Mobile customer for a long time, and they've opened service in my neighborhood for basically half the price of Xfinity. Is there a possibility that Xfinity might match the price. I've had Comcast/Xfinity for thirty- five years, and
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Also can’t filter channels so I have to scroll through hundreds of channels to get to HD programming. Very annoying.
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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user_ea5jz9 Thanks for reaching out with your reward redemption concern. I would be happy to assist getting this fixed for you if the steps shared above didn't help. Can you send us a direct message with your full name, name of account holder (
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Good morning @user_zldd21, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that the order confirmation has a different total then the price you are supposed to get, bu
Order Confirmation Email Wrong
My order confirmation shows that my plan is $95 a month. However, I got a promotional discount when I checked out and it’s supposed to be $45 a month. Why is it not showing up? Also, why can’t I find a receipt for my order on Xfinity’s app? I can’t even find it in billing.
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@johport To confirm are you wanting to use a mesh system with the XB7 in bridge mode, or are you trying to use a mesh system with the XB7 also providing WiFi signal?
XB7 MOCA as a mesh backbone
What XB7 parameters have to be changed to turn XB7 MOCA into a mesh backbone? Configuration: XB7 LAN1 ----- Router WAN XB7 LAN 3 ---- Deco LAN [MOCA] MOCA Adapter LAN ----- Deco LAN [far end of house] Deco App's list of offline clients includes APS1-xxxxx, which I assume to be the XB7 MOCA Deco App'
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Good morning @user_n04dus. Other than using the Xfinity forums you can also reach customer service via the digital assistant in the Xfinity app, or call the customer service number of 1-800-Xfinity.
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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biddybiddybop If you use a different browser other than Firefox does the Xfinity Stream work properly?
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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Thank you for letting us know, the calls are being blocked by the spam filtering. While I understand you want to answer those specific calls you will need to check your settings on the spam blocker. Please check out https://www.xfinity.com/support/ar
Persistent Incorrect Call Blocking
I am writing to request assistance with a recurring problem involving my Xfinity home phone service. For years, the spam‑blocking feature has worked well and has saved me a great deal of trouble. However, in recent weeks it has begun blocking legitimate calls that I rely on — including my auto repai
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@kostelnik1 Thank you for the information you have provided. the calls are being blocked by the spam filtering. While I understand you want to answer those specific calls and not have them enter the code since its automated, you will need to check yo
Requested verification calls not coming through to my phone
“Why are automated verification calls I specifically requested going straight to voicemail without ringing? Is your spam screening intercepting them?”
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@user_fdi9y2 Good morning and happy Sunday! I would be more than happy to see if we can get an update for you on that line. Please send us a DM to Xfinity Support with your full name and address to get started. To do so, click on the chat icon locate
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Construction ticket update
Waiting for a line to be run to house getting no update is there a ticket open
Question