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Thank you, I will do that!
Looking to switch to Xfinity NOW
Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!
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@Schills206 Thanks for taking the time to create this post, It could be a few different things such as Upstream, Modem, Noise in the line possibly, we would need to run some test to determine what the cause is and fix this for you. Please send us a
Intermittent signal
Hello. I recently replaced my modem with a Nighthawk CM3000. Since that time, I have been having intermittent disconnection issues. While playing a game online, the internet will freeze for approx 1 second every 2 minutes or so. I'm also having problems with my WIFI signal on mobile and often reload
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YW @XfinityCliff !
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
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@XfinityQue Quite welcome !
Installment Plan
Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return
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@user_cyjpgd @XfinityCliff Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfi
Technician damaged my wall trespassed in my home and refused to install my service took my modem and left
Technician damaged my wall trespassed in my home and refused to install my service took my modem and left
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I agree. You have to go through the painful renewal each year and they give you a price. But that price stays for a month or two then keeps going up throughout the year. They say we get that discount for a year, but they can contin
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a
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RRedman64 - Thank you for your feedback and for joining us here on the Xfinity Forums. It's important to us that you're able to enjoy your shows and we appricate the oppurnity to help troubleshoot. I'd like to ask a few questions to gain a better und
Dump Paramount+
Not forever, just until they fix their app. I've tried deleting Local Data. I've tried restarting my cable box. Every time I try to watch a show or a movie, Paramount+ starts, progress wheel, starts, progress wheel or Play button, then says "Something happened" and crashes. It's the slowest app to n
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@mlm1221 Our team can assist with getting unlimited data added to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:
Need help upgrading to more internet data
I signed it to my Internet account and do not see an option to upgrade to more than my current cap of 1.2 T. I am the manager on the account.
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Persistent Speed Issues & 5GHz Band Failure After Multiple Plan Upgrades
Hi, my name is Mahamed. I'm experiencing ongoing internet speed problems that have persisted across multiple service upgrades and support interactions, and I need assistance resolving this. I originally had an unlimited 100 Mbps plan but was experiencing slow speeds, so I upgraded to the 300 Mbps pl
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Your Home Network
Xfinity is almost certainly affecting the system somehow, as there is no other plausible reason for the extreme Tubi lag in their neck of the streaming woods. Several of my extended family members, all with non-comcast subscriptions, from Maine to th
My Tubi app via the Xfinity X1 cable box is horrendously slow. Why?
The Xfinity streaming app for Tubi is so egregiously slow that it’s almost unusable. A single remote command on the app can take upwards of 20+ seconds, which is beyond ridiculous. I restarted my cable box and cleared my user data via the Xfinity settings to no avail. I have used Tubi at four differ
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Quite welcome @XfinitySeth !
Troubleshoot
The service to fix the issue on line has been done over a week I keep going to correct different issues and I get a blank screen no response.
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I need to reach Mayuri's supervisor!!!
Mayuri was exceptional. Not “good.” Not “helpful.” Exceptional. I came into this chat after dealing with a serious service issue for months while paying for a 2 Gbps plan and getting nowhere near the speeds I’m supposed to be receiving, including upload speeds that directly affect my work. She did n
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Xfinity Compliments
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
can't sign in / no shipping confirmation or details new servicce
I signed up for new service at an existing property and did everything filled out my billing info and whatever, then I got the email that the order is confirmed but it has no address on it, and now when I sign in to my account I can't view the information on it or anything and it refreshes and I'm s
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user_9lxu39 Thank you for reaching out! The following article outlines the steps to track the status of your Xfinity Mobile trade-in. How do I track the status of my trade-in with Xfinity Mobile?
Sent in trade in device.
Hello. I mailed my trade-in device to Xfinity but USPS tracking shows the package cannot be delivered and it is stuck/delayed. I followed all the steps I was provided by Xfinity with The usps tracking is [Edit: Personal Information] Message showed on USPS tracking page: This is a reminder to arrange
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Hello, @user_nubxod thank you for reaching out over Xfinity Forums. I understand the concern when expecting pricing to be a certain amount, then get notifications that pricing is not reflecting and if I was in your shoes I'd be reaching out to my pro
Adjust billing
On March 27 called Xfinity Service because of intermittent and full loss of service occuring for several days. We talked to Will and he spent awhile doing adjustments all the while talking to us. He stated he found a great offer just for us. We could upgrade from 400 to 500 with 5 year guarantee for
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@EG Thank you! @hiltonherd We appreciate your trust in us here in our Forums Community. We're happy to help. Welcome to Xfinity! Did you have service before at a different location? If so, your Xfinity ID may be linked to that address. To unlink yo
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can't sign in / no shipping confirmation or details new servicce
I signed up for new service at an existing property and did everything filled out my billing info and whatever, then I got the email that the order is confirmed but it has no address on it, and now when I sign in to my account I can't view the information on it or anything and it refreshes and I'm s
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