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user_td90a Thank you for letting us know and updating on what has taken place. We do not have any information on when the apps get updated. We apologize for any inconvience.   

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Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

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i need a live agent to show my blocked caller list

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Need a live agent

Trying to talk to a live person for help upgrading my plan. Can't get around the prompts to get to a live person.

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Activate my modem

Please help activate my modem. I could not download the app on my device

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Hello @user_sxmocy, thank you for your comment. Sorry to hear that you are experiencing an error message while trying to watch the Xfinity Stream app. Have you had a chance to try any troubleshooting steps?

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

I would like to upgrade my plan to a Premium Plan

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Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

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Sent DM with name and address

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Peacock Activation Issues

Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R

Question

Hello @user_yjqxbr We can certainly help you upgrade the TV plan. Please send us a direct message with your full name and service address and we can get that going for you. To send a "Direct Message" to Xfinity Support: Click "Sign In" if nece

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Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

Question

Also https://www.xfinity.com/support/articles/xfinity-speed-test-faqs still lists speedtest.xfinity.com as a way to test with desktop.

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So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

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I want to upgrade to a Premium Plan for my TV

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Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

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Please send me a confirmation of the cancellation of that internet service. [Edited: "Personal Information"]

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Internet Service

Cancel internet as I know longer live at this address.

Question

I’m seeing the same message come up since Saturday the 27th. It comes up on 2 different brand TVs both using the firestick. It has to be on the application doesn’t it since it’s now several people getting the message? Upgrade failure. Please restart

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Hi again @user_gfezcu, you are correct. The paramount+/showtime subscription does not provide access to the paramount network live channel. It has been that way since the merger occurred a few years back. It's quite confusing I admit, but we were tol

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Paramount network agent lied

I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I

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So angry

I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and

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