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electric fence damage
My electric fence signaled a disconnection. The company came out and said the line was severed by xfinity. I had to repair the line. They gave me photos and receipts for the damage that I had to fix. How do I file for a reimbursement from the damage that company made?
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Customer Service
HELP, MY INTERNET KEEPS DISCONNECTING EVERY 20 MINUTES
I just want my internet connectvity fixed. I signed a five-year contract with Xfinity at about $85 per month expecting reliable internet service. Instead, I've had two weeks of spotty, intermittent internet that drops every 20 minutes. That's not the service I agreed to pay for. Three field technici
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Your Home Network
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
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Billing
Hello @user_seiwzp! Thank you for reaching out, I completely understand wanting to get this cleared up as quickly as possible. Moving is already stressful enough without having to worry about unexpected billing issues or collections notices. We would
Duplicated Acct on Move - Now Collections texts
Last year after moving my service to my new house I started getting double charged. After I noticed, I used the support chat on Dec 18, 2025 and the service agent was nice. I was told no other account existed and to report the transactions to my credit card company as fraud, so I did that. Now I hav
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Roommate take over
Hi! My roommate moved out and I need the account transferred to me
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Customer Service
You can find your discount details and their exact expiration dates on page 3 of any monthly billing statement @bazillio.How to View My Xfinity Bill
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Thank you. I have sent the message.
Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of [Edited: “Personal Information”] recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
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I would like to file a complaint in a call I had
I called explained my self and they laughed. I’m paying for highest package got a new router and my service has never been worse. You guys suck. Verizon said they would do a free install and a lower rate for cheaper !
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Customer Service
wifi not working well
i live in area affected by candian wildfires. is it impating my wifi?
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Customer Service
Hi user_n8wngf, and thanks for stopping by the community forums! We greatly appreciate you being with us long enough to become a Diamond tier member, and I'm sorry to hear you haven't been able to redeem your Peacock Premium offer. If you haven't alr
Membership Perk
I received an email from Xfinity stating that because I'm a diamond member, I just have to claim Peacock Premium to get it at no cost. The email included a link, which I tapped. There was no Peacock Premium offer, nor mention of, on my membership or benefit page. I did a general search to see if it'
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user_rt0f6c Here is a great link https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded that will go over the instructuins on how to do that.
Advanced call forwarding
How do I extend the number of times my phone rings before it forwards it to voicemail?
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@XfinityDilary Could you please tell me where I can find information stating that this loyalty discount was supposed to expire? This was not presented as a promotional discount. Please also check the written communication I received last year, where
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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@sylvaing I appreciate you sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue getting the technician visit set up.
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Duplicated Acct on Move - Now Collections texts
Last year after moving my service to my new house I started getting double charged. After I noticed, I used the support chat on Dec 18, 2025 and the service agent was nice. I was told no other account existed and to report the transactions to my credit card company as fraud, so I did that. Now I hav
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Billing
I can provide the account number
user_cc0a6a
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Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
Question