Xfinity Community Forum

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Lost remote

I lost my remote and I need a replacement shipped to my house

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Customer Service

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Modem model number equivalency

Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor

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Your Home Network

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Try contacting this team about it. They handle blacklisting issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 Or call them at 1-888-565-4329 or 1-800-934-64

EG

commented

8 hours ago

to the conversation:

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Cannot access Youtube without signing in

Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not

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Often times uninstalling the Xfinity Stream app, and reinstalling it can resolve issues. Are you experiencing audio issues with any other channels?

XfinityJon

replied

8 hours ago

to the conversation:

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Audio/Video out of sync on Xfinity app installed on smart TV

I have a TV directly wired to the Xfinity modem and a computer on the home network. I'm watching the Golf Channel. On the TV the audio is widely lagging the video. On the computer it is fine. What [Edited: "Profanity"] wrong with your app?

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alarm activated

who can I talk to to discuss an alarm activation 3/13 when I was gone?

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Devices and Equipment

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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Provisioning conflict and speed mismatch on Gigabit x2 plan (Mid-split)

Hello, I recently upgraded to the Gigabit x2 (2000/250 Mbps) plan and installed a new Netgear CM3000. My account currently incorrectly shows two active customer-owned modems. My signal levels are now correct, but my CM3000 is still receiving an old provisioning bootfile and is failing to lock the 'E

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Hey @user_xj9hfn I know Peacock has an awesome selection so getting you access is important to me so you can enjoy it! When you say you can only access free content, are you getting an upgrade message? Can you try logging out of the app, and logging

XfinityKam

commented

8 hours ago

to the conversation:

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Peacock account not showing Premium

Hi, I'm logged into Peacock on my TV via the Roku app (I also tried via my phone and the app). My Peacock account email is correct , and matches my Xfinity account, which shows I have Peacock Premium. But the apps don't seem to recognize the Premium upgrade, showing me only free content. Email is th

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Return Shipping label link issue

I need to return WiFi equipment and cannot get to an xfinity store, when I use the link to request a shipping label there is no device available for me to select and I cannot get a label. But I’m being charged late fees for not returning my equipment. When I call the customer support they just try t

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s

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Why would I do that? I will look into optimizing my TV, but if y'all can't supply & install legitimate updates...well, you are xfinity. No one expects any better.

mardukes

replied

9 hours ago

to the conversation:

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Audio/Video out of sync on Xfinity app installed on smart TV

I have a TV directly wired to the Xfinity modem and a computer on the home network. I'm watching the Golf Channel. On the TV the audio is widely lagging the video. On the computer it is fine. What [Edited: "Profanity"] wrong with your app?

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Hey there, @user_09mbrj! I'm sorry to hear about this experience, and I assure you that we work hard to provide the best service wherever we can. Our Digital Care Team is available over this platform 7 days a week! Would you be willing to provide a f

XfinitySara

commented

9 hours ago

to the conversation:

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U

Few minute wait time?

I am at the Xfinity store. I was told the wait is a FEW minutes. 1.5 hours later I ask how much longer and I get an attitude. Someone needs an attitude adjustment and it’s not me. Not one dedicated person. All salespeople selling services. Guess what I’m still a paying customer.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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Cancelled service

I cancelled my service and return my equipmemt 2 days ago 3/12/2026 but i can still log into my account online and it still show my upcoming payment. Do i have to make the payment? It show i have a payment on 3/21/2026. What do i do?

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user_nxqsxg thank you for using the Xfinity Community Forums page to reach out regarding your equipment for internet service. The XB10 is a limited stock device, but it is also only compatible with specific service locations that use FDX (full duplex

XfinityMarcus

replied

9 hours ago

to the conversation:

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G

Looking to ugrade from an XB8 to an XB10

I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun

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WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s

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Customer Service

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Peacock account not showing Premium

Hi, I'm logged into Peacock on my TV via the Roku app (I also tried via my phone and the app). My Peacock account email is correct , and matches my Xfinity account, which shows I have Peacock Premium. But the apps don't seem to recognize the Premium upgrade, showing me only free content. Email is th

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Customer Service

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Greetings @user_xudqlz, and thanks for posting to the Xfinity forums, I hope this message finds you well. We are sorry to hear that you are wanting to cancel service, but you have come to the right place for assistance with that. Could you please sen

XfinityJeff

commented

9 hours ago

to the conversation:

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Cancel services

I need to cancel service.

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Provisioning conflict and speed mismatch on Gigabit x2 plan (Mid-split)

Hello, I recently upgraded to the Gigabit x2 (2000/250 Mbps) plan and installed a new Netgear CM3000. My account currently incorrectly shows two active customer-owned modems. My signal levels are now correct, but my CM3000 is still receiving an old provisioning bootfile and is failing to lock the 'E

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Customer Service

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Cancel services

I need to cancel service.

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Customer Service

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Thank you for reaching out via the community forum @user_e7rtk5. You have come to the right place for help. This error can sometimes indicate an issue with the mismatch resolution settings between the box and the TV. Can you try to power cycle

XfinityJoe

commented

9 hours ago

to the conversation:

0

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TV box install

I have followed the instructions provided with my tv box . The box is activated. The welcome screen came on. Now it says Unsupported Mode. What is the next step? !

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@EG yes, a VPN works but not my Xfinity IP.

jpopatents

replied

9 hours ago

to the conversation:

0

Cannot access Youtube without signing in

Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not

Question