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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Charge off, Equipment "not returned", collections!?
I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor
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@user_9mf2uz @XfinityAbel Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
help withj floatring IP
after being a customer since 1990 and receiving no assistance when calling 800 xfinity today, i demand to speak with a live person re issues with my IP address . this is ridiculous and extremely poor customer service. you want our money but provide no support. i am unable to reach an important websi
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Hello @user_9mf2uz, thanks for reaching out by posting on our Xfinity Forums. I am sorry to see there is trouble getting to a specific website, and we want to do everything we can to assist. Please send a direct message including your full name
help withj floatring IP
after being a customer since 1990 and receiving no assistance when calling 800 xfinity today, i demand to speak with a live person re issues with my IP address . this is ridiculous and extremely poor customer service. you want our money but provide no support. i am unable to reach an important websi
Question
Thank you for letting me know, @user_99f930! Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: Click "Sign In" (if necessary - there will be a visible prompt
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
Question
Hello user_0699d8 thanks so much for taking the time to reach us here via our Xfinity Forums! We will always strive to provide the best experience for you possible, and would love to help in getting a new battery back up ordered for your Xfinity Pro
Too difficult to buy a battery backup
Why do I have to send a message or call support just to but a battery backup for my WiFi extender? Another reason I cannot wait until ziply gets to my neighborhood everything is so difficult with Concast I mean Xfinity
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[Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps]
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Hello, @user_aby18s Thanks for reaching out to us on the forums! We can help with this mobile billing issue. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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@XfinityJeffB I do not see a chat icon or a bell icon to initiate a direct conversation.
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
Question
user_34fz0v Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Blacklisted
I purchased an iPhone from Xfinity and paid it off and transferred service to another carrier a year ago. They told me today that my imei was blacklisted and to contact Xfinity. I need Xfinity to remove my imei from the blacklist.
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Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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Billing
@coupe774 Thank you for making us aware you're having difficulties setting up the port forwarding through the app. I would be more than happy to help figure out a solution to this problem you're having. Are you getting some sort of error message when
port forwarding
I have gone throught the steps outlined to forward a port through the xFi application. It doesn't appear to be working. A test of open ports indicates it is still closed and I am unable to access the application on that port.
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Hi there @user_gv2ek8. I am sorry to hear that you have a down cable line. I see that you mentioned that service has been restored in the area. Is your service up and running as well?
Downed Cable Wire
We have a downed cable wire at our house [edit personal information] I have been told that the service has been restored but the wired is still on ground and not connected to pole I need someone to come out and re-attach the wire
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nancyw25 Let’s try these steps on your iPhone: Restart the iPhoneThis clears stuck sessions that can block a login. Delete the saved passwordGo toSettings → PasswordsFind the saved entry for this account and delete it. Manually re‑e
password
On my iphone, it says password is incorrect but the passwird works in my ipad mac air and dell computers
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THERE IS NO CHAT BUTTON IN THE UPPER RIGHT CORNER OF THE PAGE
very frustrated with Xfinity today & still no XB10 modem for me
So frustrated right now. I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco. The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock. After driv
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user_fcyshl We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you happen to know if you had a term agreement on the account at the time of cancelation?&
XfinityMartyR
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Charge off, Equipment "not returned", collections!?
I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor
Question