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Hello @user_56367e and thank you for posting your question on our Xfinity Community forums! We understand how important it is to be able to access your content through the Xfinity Stream app. Could you share a few more details about what you're expe
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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xkz554 I work from home and know it can be difficult to make arrangements when service isn't working properly. I recommend signing up for our appointment waitlist: https://www.xfinity.com/support/articles/appointment-waitlist in case something earlie
Xfinity came to install underground cable and left the internet not working.
Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p
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I need to cancel my contract
Could you help me cancel the contract? I want to do it by this WebSite or email, not with a call.
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Customer Service
Thanks, Should I explain the entire situation from scratch in the Direct Message, or they will pick the details from this conversation thread ?
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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Same on 3 FireTV sticks. Uninstalled the app completely and reinstalled on 2 with no change. Tried their facebook support and even though it indicated I was first in line, it took over 30 minutes for them to ask me a question that was answered
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@victorian00 In all honesty, I know my use of several devices, my laptops restarting and several different locations I log in is the reason. I don't have time to call the CSA team to hear the same over and over again. Xfinity simply needs to
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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user_0ea714. I can completely understand your frustration. If your cameras stop working properly every evening, and you've been unable to get a clear explanation, that's certainly concerning. We'd appreciate the opportunity to investigate this furthe
security camera's
being trying for almost a week to get someone to explain to me why my security camera's stop working after sundown...no notifications and blurred screens...they give me the run around..and of course corporate office etc...don't respond to anything i send..so frustrating..
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Thank you for your reply
Xfi pod connection issues
How do I connect 2 pods so that they extend my signal linearly, not spoke and wheel, and stay that way. My home has more distance on one side of the gateway than the other. I have tried connecting just one pod (closest to the Gateway), then once that is working, connecting the second pod. One time i
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Thank you for the information, we are working to get some answers regarding the issue. Please continue to share any fixes you discover while we work on this, as it will be helpful to other members.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Hey there, @user_gacm92, thanks for reaching out through Xfinity Forums regarding your account and equipment. I can understand how frustrating it must be to do the right thing by reporting the extra equipment, only to receive conflicting information
Wrong delivery and painful process with wrong information and no clarity
I had ordered a new connection online on June 26, however my wifi device was delivered to a wrong address on June 29. I raised a complaint with UPS but they never responded. I then reached out to Xfinity and they arranged for a device pick on June 30, which I picked up and activated my connection. O
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Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
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Billing
Comcast/Xfinity drop removal
I'm not an Xfinity customer currently, but the house we purchased recently has an old Comcast/Xfinity drop box attached to the exterior of the house (it's on overhead service). We are planning on replacing the siding and would like the drop box removed. Could you please advise how to request the rem
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Customer Service
False offer & misleading
I recently June 8th. Received a phone call from Alex, account supervisor, offering me $70 month for 5 years internet, with 2 months no charge. This is for a 2gig service. Yes sounds great! Notes were in the system, I also have the phone call recorded. No one wants to own it. Make sure you get everyt
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Customer Service
Who knows maybe I'm not explaining it right but that was just the short story of the whole thing if you like I can explain to you over the phone much better over the phone
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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Phone Delivery/Signature
For reasons I won't get into, we cannot be available to sign for a package at home. We get no-signature-required packages delivered several times a month (sometimes a week) without any issue. I need to upgrade my phone and am being told that someone would need to sign for it at our house. Is there a
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Devices
@user_7zg9qi thank you for taking time to reach out over Xfinity Forums and leave feedback on the experience after the email migration. This is helpful as other community members who haven't done so yet can know what to expect when moving over. I see
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Good afternoon user_8qveqc. I can certainly understand your concern. I do have a couple of questions to better understand your situation, so that I may provide additional assistance. When was the shut off notice dated? If you set up the arrangement o
Shut off notice
My service is due to be shut off today but just I set up a payment plan with xfinity asst. for this friday. Will my service still be shut off?
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Hello @user_3rcw49 Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message w
How to shut off voicemail on landlines phone. I've tried *99 but get recording that I don't have voicemail
Shut off voicemail on landline. I've tried *99 to cancel but get recording saying :I don't have account, nothing to cancel. But phone shows I have :New message notice on phone and only 1 line but paying for "call waiting" have spent numerous hours with xfinity, they say it has to be fixed on their e
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Fire TV stick software version is Fire OS 7.7.1.3 (PS7713/5443) Fire TV Home Version 7280112.1 Xfinity app version is 8.15.1.3747 Hope this helps.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@user_19xdky Why am I being denied access to my comcast email account on the internet? [Title Edited: "Personal Information"] Do you have a current email account with Xfinity? If yes, what error messages are you getting when you go to
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Denied Access to Comcast Email [Edited]
Why am I being denied access to my comcast email account on the internet? [Title Edited: "Personal Information"]
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