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never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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Customer Service
My phone is connected directly to the router. When I had this issue on the past, I had to change internet providers and i did not have that issue. You mentioned "Contacting your ISP If you have a modem/router combo provided by us, these setting
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@Latoque God bless you Latoque! I have printed your advice and will keep it close forever!
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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Cleared cache and cookies, and started a new session-email is still not loading any current email since 1/29/26.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Hi user_mfztlu! We appreciate you taking the time to reach out on our Xfinity Forums. I am sorry to hear that the phone line is not working successfully on your end. My team is here to help! I would first like to ensure everything is registered corre
Landline says it is not in service
I purchased a landline service for my elderly mother to speak to us. I purchased a brand new handset. I got an new Xfinity modem. But when I try to call it says the line is not in service when I dial the number Xfinity assigned to the landline. HELP! I went into the Xfinity store and it shows as act
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Hi there, @user_vj6ssp Thank you so much for taking the time to reach out to us. I'm very sorry for the trouble you are experiencing. All the WPA2 passphrase is just your Wifi password. If you do not remember your Wifi password. All you would need to
TV disconnect
I have Xinity wifi and tv. One of my TV's "Living Room" is showing disconnected, while my other TV, Laptop and phone are all connected. When trying to reconnect it, it is asking me for a WPA2 passphrase, which I don't have or remember. I've tried your Chat, your Internet troubleshoot, did a restart
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How can I schedule an on site technician visit for the same issue? Had a new modem installed about 6 weeks ago and since then internet drops 2-3x every day. Sometimes comes back without a reboot, sometimes a modem reboot is needed.
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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user_3vx8kt While Comcast does support collect calling, Voice service does not support the billing for collect calls from Correctional Facilities and Institutions. This is due to the fact that many correctional facilities are served by specialized ph
How to accept collect calls?
I need help to be able to accept collect calls from the county jail in my city in Santa Maria,CA 93458. Help with accepting collect calls please and Thank you.
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No .I have no other issues
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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TV disconnect
I have Xinity wifi and tv. One of my TV's "Living Room" is showing disconnected, while my other TV, Laptop and phone are all connected. When trying to reconnect it, it is asking me for a WPA2 passphrase, which I don't have or remember. I've tried your Chat, your Internet troubleshoot, did a restart
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X1
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your services. Go ahead and send us a direct message including your first and last name and complete service address. Here's the detailed st
Constant failures after repeated visits
I’ve had continuous outages for 2 MONTHS since moving into my home. Cable from the tap to the house has been replaced 3 times. The most recent service visit determine that the cable from the tap upstream needs to be repaired if it happens again. My problem is that I can’t get anyone’s attention. Eac
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Europe travel
I will be traveling g to Europe. I will have wifi on the ship. While on land how can I use my phone for gps on land but not get roaming charges
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Plan
... scroll down a bit and you should see a field for "Groups". ... Good catch! That even works on my phone. Well done!
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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user_iuu7hw, Thanks for sharing these details. Just to confirm, you are recieving the code, but it is an hour delayed. Are you able to check if you experience the same issue with another email?
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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Hello, @user_hy0jfx thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and glad to see our great Forum expert @EG was able to get your post moved and to my attention. Working from home myself, I completely u
Why is my Internet? My TV is not working
Can you let me know the problem where my Internet and my key was not working?
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user_92t39f Hey no worries at all. Our team is here for you or you can call our agents at 1-800-XFINITY (1-800-934-6489).
Phone number to speak to rep
I'm not tech savvy. I need to talk to a person. Need phone number
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user_3qay7s Hi there! Thanks for using our Forums and we are happy to work with you to help with your move. I know going from home to home can be a lot of work but we are here to assist to make it easier. To get started can you send me a DM with your
I want to cancel Xfinity wifi
Hi, I am moving to California Tommorow, so please stop Xfinity service by tomorrow (Feb 11). I will start Xfinity service again by March 1st in California. So please stop the Xfinity service. I will return the wifi box as soon as possible
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My phone is connected directly to the router. When I had this issue on the past, I had to change internet providers and i did not have that issue. You mentioned "Contacting your ISP If you have a modem/router combo provided by us, these setting
user_a2sqd3
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Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
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