Xfinity Community Forum

Hi there, and welcome to the community forums! Sorry to hear that you're running into issues activating your free Peacock Premium offer. To confirm, have you gone through the steps to unlink your Xfinity ID from the old account (if applicable) as lis

XfinitySean

commented

17 hours ago

to the conversation:

0

2

U

Error PPG_0017 Peacock link stuck on old account

Hi, my husband recently closed his old Xfinity account, and I opened up a brand-new account under my name. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account, getting error code PPG_0017_26680e3. Can a specialist please op

Question

U

Error PPG_0017 Peacock link stuck on old account

Hi, my husband recently closed his old Xfinity account, and I opened up a brand-new account under my name. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account, getting error code PPG_0017_26680e3. Can a specialist please op

Question

•

Sign-In and Account Management

14

1

0

I completely understand why you feel that way @OnyxElm, especially after trying to activate this benefit for months and being told different things along the way. If the offer shows as redeemed, but the subscriptions page says there’s nothing a

XfinityAldrik

replied

17 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

U

Still no international roaming in Japan

user_u3wcp3

replied

17 hours ago

to the conversation:

0

U

chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

Question

U

Did not get any help after DMed as instructed

user_u3wcp3

replied

17 hours ago

to the conversation:

0

U

chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

Question

O

I’ve been having this issue for over 3 months. Xfinity is simply disingenuous with terrible customer service.

OnyxElm

replied

17 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

Thank you for confirming that @OnyxElm! This is a known issue impacting some customers, our engineers are aware of this and are actively working to resolve this as soon as possible.

XfinityAldrik

replied

17 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

How do you plan to use your phone while traveling? From what I'm seeing on the first link above, calls and texts (SMS, I assume) are included internationally even on my older by-the-gig plan. I'm traveling this fall and plan to turn off data and use

requa

commented

17 hours ago

to the conversation:

0

U

I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates

I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?

Question

O

There are no options. It just says I do not have any subscriptions to activate.

OnyxElm

replied

17 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

Thank you for providing that guidance @BruceW, we appreciate it! Were you able to get in touch with our CSA team to resolve your login issues @user_reo6di?

XfinityAlyssaA

commented

17 hours ago

to the conversation:

0

U

log in to me Xfinity email

new comp, how to do it?

Question

Hello, user_jsimaq! Our team can help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a message.

XfinityThomasA

commented

17 hours ago

to the conversation:

0

U

Remove inactive internet line

Please remove inactive internet line. [Edited: "Personal Information"]

Question

Shows not recording - 20260602

All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?

Question

•

X1

11

0

Hello user_u96vr8 thank you so much for reaching out and adding your voice to this conversation here on the Forums! Is this issue constant(every commercial) or more sporadic? Since the Disney+ and Hulu Apps on X1 are internet-based, our article on I

XfinityAlfonso

replied

18 hours ago

to the conversation:

0

U

Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

U

Remove inactive internet line

Please remove inactive internet line. [Edited: "Personal Information"]

Question

•

Customer Service

12

1

0

What options are listed on that page?

XfinityRaf

replied

18 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

U

4K Box

Went to my local Xfinity Store (Mercer Mall, Lawrenceville) to swap my 4K box for a new one, as my existing box needed to be power cycled every day to get it working. At the store, I was told they did not have any more boxes like mine and was given a different style box, which I was told was a 4K bo

Question

•

X1

13

0

U

Xb10 modem

When are xfinity xb10 modem coming out.?

Question

•

Your Home Network

13

0

O

I do not have that option.

OnyxElm

replied

18 hours ago

to the conversation:

0

O

Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

Question

U

Correction: that's $420 per year.

user_ep9x45

commented

18 hours ago

to the conversation:

0

U

Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

Question

U

The "existing customer promotion" I was offered was 1 Gig plan for $85 per month with a 5 year price lock. Xfinity makes existing customers pay $35 more per month than new customers. That's $240 per year or $2100 for 5 years.

user_ep9x45

commented

18 hours ago

to the conversation:

0

U

Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

Question