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Hi @XfinityChelseaB i have already sent direct email to abuse@comcast.net & also a direct email to "Xfinity Support", but there is no progress on any front.
Agent missed trade-in when i moved my phone from AT&T to Zfinity
Hi, on Nov 18th i placed a move for my mobile service from AT&T to Xfinity. During the call Agent agreed for the following 1. Mobile trade-in of my Samsung S21 plus at price of upto 500 USD 2. No activation fees for moving my line 3. Monthly mobile bill of 30 USD ( combined with 2 other lines alread
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Xfinity support
My phone stopped working recently while I was in Europe. Xfinity support managed to deactivate my e-sim card and told me there was nothing they could do to fix that until I returned to the US and went to an Xfinity store. The second Xfinity tech I talk with on my Verizon phone while in Portugal, tol
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Network
@XfinityAlex I am having the same issue. My Comcast emails stopped syncing today. This is happening on my Window 11 computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IM
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Mobile Device visible on account even after successful return
I disconnected Xfinity Line and returned the Xfinity Mobile device to Mt. Juliet TN Warehouse address given to me by the representative, even after getting a confirmation from Xfinity Mobile Billing Department that device is received at warehouse on 11-Dec, still the device shows on my account and m
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Devices
Yup, it broke again...certainly not your VPN....it is Comcast...
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Issue with mobile returns and Billing
Hello, I would like to escalate an issue that I have with Xfinity mobile for over 3 months now. I have waited patiently and called in multiple times to Xfinity support but to no avail. Ticket # [Edited: "Personal Information"] I had taken up Xfinity offer and upgraded fully paid off Google Pixle 8 t
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Devices
@TomS_77 do those recording actually play?
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@XfinityAngie I need more help than that. I've already tried your suggestion. There is no option to change my dob.
updating date of birth for verification
I need help updating my dob for verification. I cannot get verified with the dob i am entering.
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Ongoing Internet Outages in My Neighborhood * Request for Resolution
Dear Xfinity Customer Support, I am writing to formally lodge a complaint regarding the ongoing internet outages in my neighborhood. For the past five consecutive days, service has been unreliable—dropping repeatedly, running extremely slow when it is up, and failing to stay fixed despite repeated a
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Your Home Network
Phantom voicemail on landline that WON'T GO AWAY
Hello - I moved to a new location a couple of months ago and a notification showed up on the phone for my landline that there was a voicemail. The phone line has the stutter tone and the voicemail icon was present, but when I went to listen to the voicemail and remove it there was no voicemail. I ha
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Home Phone Service & Equipment
deactivate comcast email
I don't want to use Comcast email any longer. Can I delete it, or otherwise deactivate it so that any incoming emails are rejected?
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I switch from Verizon to Xfinity on 12/12 as well. Same EXACT issue!!! Any luck? I FINALLY got someone high up from corporate to call me. Still unable to fix. I am now on the phone to see if it is an apple issue. I have 26 hours on
RCS Messaging Waiting For Activation
Hello, I recently switched carriers from Verizon to Xfinity Mobile. I noticed that I haven’t been receiving texts other than iMessages, so I looked into my settings. My RCS Messaging setting is enabled, but has a status of “waiting for activation.” I tried toggling the setting off and on, and also t
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@user_cktxl6 Thanks for reaching out, To access your Xfinity Mobile call logs, you can use either the Xfinity Mobile account online or the Xfinity app.**Online Steps:** Sign in to your Xfinity Mobile account. Click the **Billing** tab. Click **View
Voice portal
I need to be able to access the call logs, readable voicemails, change number of rings, call forwarding, etc. Why can't I access these features? I have called support numerous times only to be told...give it 24 hours. Or we are working on an issue. I honestly am beginning to think that these service
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I, for one, am happy when my Comcast.net pop3 server and/or my amap server are both working on any given day. It's a minor miracle. Latest to have hiccups was my amap server, which required me to re-install my Comcast email on my phone.
Unable to connect to POP3 server this morning
Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and
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Moved out
Hello! my name is Tamiris [Edited: "Personal Information"], and ive been trying to cancel my service for a month now. I moved countries and i no longer have my american number, so im not being able to cancel my service. Can you help me?
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Customer Service
I still have 2 recordings that can't be deleted Also notice in the upper right corner that it shows 0% Full|0 Recordings
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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No connection point problem and saying IP ADDRESS UNKNOWN
I can't reconnect my Amazon fire stick to my Xfinity modem. They keep resetting it and nothing to changing. So I'm totally [Edited: "Language"]!
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Your Home Network
Final solution: I received an Xfinity email stating that I could now move to Yahoo Mail with my comcast.net email address. I no longer use Xfinity email infrastructure since I am on Yahoo Mail now. The mixed news is that, because I use POP3 and Outlo
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Slow email server
In the past several days, my email client reports "send receive error". I tell my client to try again, and it works. But then, later on, I will get "send receive error" again. Also, people trying to email me have gotten a "busy" error when their email server tries to send email to the Xfinity server
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