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Please cancel my account immediately.
I’d like to cancel my Xfinity service. I signed up online, but Xfinity offers no way to cancel online, only by phone, a scheduled callback or a store visit. California’s Automatic Renewal Law (Bus. & Prof. Code § 17602, as amended by AB 2863, effective July 1, 2025) requires businesses to let consum
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Customer Service
Hey @user_xecx5f , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet service. I would be more than happy to offer my assistance looking into this
IPv4 provisioning error - URGENT
Hello,I am experiencing a persistent issue where my Xfinity modem is only being provisioned with an IPv6 address, and is not receiving an IPv4 address. I have confirmed this by checking the modem's status page, which shows a valid IPv6 lease but no IPv4 WAN information. Troubleshooting Steps Taken:
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Update, it worked only once on Internet Explorer, but now the problem is back when I tried it again.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I have also been having the rendering error on the benefits page since Thurs 10/15 on Windows using Chrome and Internet Explorer, and the Xfinity app on Android. The app works slightly better - I can see the list of benefit items, but if I click on a
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_8bnhtf, Hi! Thanks for reaching out. Thanks for letting us know, and I appreciate you already trying to uninstall and reinstall the Xfinity Stream app twice. I can understand how frustrating it is to see a gray home screen while other part
Xfinity Stream home screen
I am not at home. When I open the Xfinity Stream app, the home screen does not load. All the boxes are gray. I can go to live TV and watch those. I have deleted the app twice and reinstalled. Nothing is fixing the problem.
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My husband received a $58,000.00 final bill in his email on 10/13. I called the ISBIT and they told me it is because the nilling sytem has to go through the full process. The charge was still hidden from the user view of our account. &nb
Fraud Reported and ECM ticket created but not resolved
I opened up a fraud ticket 9/19. Someone evidently created multiple international mobile devices on our account on 9/13. My husband got an email about chanrges being over $1000.00 and called but was unbable to resolve. I called 9/13 multiple times and finally a ECM ticket was created. Charges contin
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@XfinityGabriel your name doesn’t come up on the direct message search
Pending internet activation
After a month of trying to do an upgrade. I kept receiving an email regarding internet activation that apparently no agent can seem to resolve on my account. I have managed WiFi through my community and it showing my internet is active on my account. I had to cancel 4 orders because no one can seem
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user_bgfxzx Thanks for reaching out to us here for help with getting into your email concern. What error are you getting when trying to access it, or is the issue you just want to confirm how to access. Email can be access through either our Xfinity
How do I get my email? [Edited]
How can I get into my email messages? [Title Edited: "Personal Information"]
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Off and on service
The utility service in this area are changing telephone poles. He accidentally dropped the line on top of the Xfinity service line since then I’ve had on and off connection in my service. I’ve contacted an Xfinity agent and they won’t listen to the problem. They just wanna send a technician five day
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Customer Service
@user_lruigt There is no fix. Company worth millions and millions of dollars can't fix something with a giant team of overpaid "professionals", something I used to fix by-myself on a DAILY basis easily when I did IT for nickels and dimes. LMAO Hug
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_pk8m32 We appreciate you reaching out today, and we do apologize that your billing concern has been ongoing. Our team can take a look for you, please send us a direct message. To send a "Direct Message" message: • Click
Closed Account Sent to Collections Despite Promised Billing Adjustment
I am seeking assistance from an Xfinity billing supervisor regarding an unresolved billing dispute that has now resulted in my former account being sent to collections. I transferred my Xfinity service to a new address effective August 1, 2026. My previous account was disconnected, but a remaining $
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@user_2qqlyw Sounds like much like me you have wasted far more time than any of this is actually worth.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Greetings, @user_0b3b0a! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the free line promotion, and I want to e
One year promotion adding a line
why is there a charged 40 dollars for one year free promotion on my account when I try to claim it . Also, with waived activation fee as well
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Hey @user_vbmsve , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your broken box. I would be more than happy to offer my assistance looking into this furthe
Broken utility box
I have a broken utility box on the side of my house and would like for it to be repaired before the raining season starts.
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@XfinityJustinM No. People ALWAYS watch that page. The problem is that a handful of people who's page worked got it. People who have this error wasted time for nothing. IF it worked properly I would maybe of had a chance to have gotten it. There's
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I have sent DM to Xfinity Support
Xfinity says iPhone is UNLOCKED, but iPhone still shows SIM LOCKED — need backend escalation
I need help resolving a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. The important point is that Xfinity Mobile has already confirmed three separate times that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone still reports that it
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@user_46693f Thank you for reaching out and providing all of the troubleshooting steps you've taken from your end. I will continue the conversation with you in the DM you've already sent. Please also note that sending unsolicited direct messages to m
XfinityBradM
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Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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