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How to reach the Executive Escalation Team in the United States
For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a
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Customer Service
Xfi Complete randomly added onto plan
I've been paying a base of $40 for wifi the past year. I haven't had any new equipment shipped since, it's just the router. I was charged $70 this month for some reason and see it's $70 moving forward now. I see a new add on for Xfi Complete that I never added on myself. Can I get this removed and t
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Billing
Good morning @user_fjkd4i, and thank you for taking the time to post about your recent experiences today. I'm very sorry to hear that you've had these issues, and hopefully the two boxes being sent out can resolve your issue. If you have a UPS store
Customer Service
Three days have gone by now that I have no TV service. Twice I went to my Leominster, Massachusetts Xfinity store to exchange cable TV boxes. Drove a total of 80 miles for nothing. Both times I waited in line for over an hour. Both times I was given the WRONG box. Customer service in that particular
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Hi @user_2mcb7z,For future reference, if you ever receive confirmation that there is a service interruption in your area, our teams are already working on it. All information that is shared with customers is the same information that the frontline te
Network Damage Outage for 24 hours
Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?
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Work order cancelled
We were scheduled to have our underground cable replaced last week. We had 2 techs come out 2 diff times both confirmed the issue. The following week dig safe came out marked everything up then a week later they did the same. So another week goes by we call and said it was cancelled. So this is 6 we
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Customer Service
Space Mikey - You have to admit, Comcast's email Platform was one of the worst [Edited: "Profanity"] things I have ever used. But I agree, This "Migration" has been a total Sham......Now we have to pay $5 per month to remove ads??? And from what I r
Ads overwhelming in email move to Yahoo
Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade" to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been wi
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"... Is there any new information re the 10-account Yahoo limit? Has anyone bumped into it? What happens? ..." My impression is that Yahoo's account limit hasn't changed and can't be extended, but I haven't hit that limit myself and I haven't heard
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
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Sir, AM I reading this correctly? I bought the ad-free version last night....are you saying that the "AD-FREE" will ONLY PERTAIN TO ONE and ONLY ONE of my migrated Comcast email accounts? I have three Comcast emails, so the other two will NOT
Ads overwhelming in email move to Yahoo
Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade" to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been wi
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demolition clearance letter of no service
I am preparing to demolish a building in Newton Mass . I have confirmed with customer care team that there is no service at the building. I need a letter stating No Service for the City to issue the permit.
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Customer Service
I too have been with Comcast (Triple Play) for 27 years and this company has now reached NEW LOWS!!! I now spend over $300 per month for internet, TV and my home phone line.......and this is the thanks I get from COMCAST for being SO LOYAL to them??
Ads overwhelming in email move to Yahoo
Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade" to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been wi
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Huh, the forum seems to have lost the comment I just made above, or maybe it’s awaiting review from the censors. Update on the semi-fix above: I can now send and receive Comcast.net emails from my iPad, but the sent emails do not load in
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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@user_063444 thanks for the confirmation you're still needing assistance with the order, I'd like to help get this set up for you. To continue, I will need to gather some additional that we don't want here in our public conversation. Could you
Unable to order internet – Something unexpected happened
Hi, I’m a new customer trying to set up Xfinity Internet for my new apartment. Every time I try to select an Internet plan, I get a “Something unexpected happened” error. I’ve tried different browsers, incognito mode, and a U.S. VPN, but the issue persists. Could an Xfinity representative please hel
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@user_kvpyn4 What is the exact make and model number of the modem / gateway device ?
How do I enable the 1 gig up/down with existing 1gig service
I see symmetrical 1gig up/down at my address on Xfinity.com. I believe I am getting 1gig down / 150mbps up currently. How do I enable the 1 gig up/down? However, when I go to update my plan it shows my current plan as 1gig up/down already, so I suspect it might be that I need a new modem/router?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this. The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280. When I told h
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i need my port out pin number so i can transfer my service to us mobile
what is my port out pin number. i am leaving xfinity mobile
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Devices
Thanks I sent a direct message about speaking with HBO today....still no luck. What has changed at Xfinity so I can't just add on HBO "On Demand" and start watching a show again like I have always done?
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
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Well, it hasn’t worked completely for my iPad. I am able to receive and send xxx@Comcast.net emails on the iPad, but when I send emails from the iPad they do not load into my Comcast.net account so I can’t see the sent emails on any othe
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Empm1029- Please remember that what you post here in a public response can be seen by anyone who can access these Forums. Please use the instructions we provided you and send a Direct Message. We very much want to keep your personal/private informati
Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.
I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date
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user_itrf4j I would recommend checking to see if the Xfinity Stream app is avalible on your TV. If it's not, you will need a Xfinity TV box connected in order to watch Xfinity TV.
XfinityMartyR
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Trying to connect smart tv to comcast cable
Trying to connect smart tv to comcast cable
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