Xfinity Community Forum

@XfinityRoberto Hello, thank you!When I follow your instructions I can only change my email address which I do not want to do.I do see the username I wanted to change is also the comcast email address so I don't think I can change it unfortunately.T

MW71

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20 hours ago

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Change Xfinity account and forum username

Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!

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U

The more I read the more this is sounding like an Xfinity issue (which uses Verizon towers). Other people on other carriers are not having this issue. HELP!!!

user_4xbrdw

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20 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Yes I called and I chatted rhey are no help I wanna get on a hardship plan and nothing

user_7d8wnd

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20 hours ago

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Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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Thank you for reaching out. @user_dcrxvm . I'd be happy to help with that.Please send us a DM with your full first and last name, along with your complete service address. Once we have your account pulled up, we can review the setup and determine the

XfinityRichard

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20 hours ago

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Need help making new tech appointment

This week, a technician came over to activate the coaxial outlet in our bedroom. Outside, they installed a box that connects directly to the bedroom outlet. However, we later realized that it would be more convenient to have the connection in the living room instead. We would like to deactivate the

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M

I was successful at following the instructions, and running the built-in traceroute. However, I am cautious of posting the text, because my Ip would be exposed..

Mercer_reroute

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20 hours ago

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M

Large packet loss outside my home network

I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th

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I'm sorry to hear that the issue still hasn't been resolved, @user_0c8g1w . I can understand why you'd be frustrated, especially after having a technician visit and feeling like your concerns weren't fully addressed. Let's take a closer look at this

XfinityRichard

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20 hours ago

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

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Do you happen to have access to your Xfinity app? Unfortunately on this platform we don't have the ability to set up payment arrangements. Have you tried calling the (800) Comcast number to have your request fulfilled?

XfinityDuron

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20 hours ago

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Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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Xfinity in Chicago. No sound for Tennis Channel only on all TVs in our house. I can stream Tennis Channel on my computer and get audio but not on the Xfinity boxes. It’s been like this for about 2 hrs so far today. Nothing works to

user_5smiwo

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20 hours ago

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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They came to take a small look but peft within 20 minutes, I showed them my laptop signal dropped from a few feet away of the modem but they just told me it is likely due to the walls blocking my signal (The signal drops before passing a wall though)

user_0c8g1w

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20 hours ago

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

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@user_zkr1u4 Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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20 hours ago

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Internet Keeps Disconnecting

We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating

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rickhalv Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value y

XfinityVictor

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21 hours ago

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Uncorrectables and T3 time outs

@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d

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I tried that it just give me to August 25

user_7d8wnd

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21 hours ago

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Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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Correction... not sure what I need to do IF and WHEN I deactivate on the Jibe server side in order to reconnect again? Will that also delete all of my RCS chats? Ugghhh! So frustrating. HELP! Cannot text with more than one person at a time for the pa

user_4xbrdw

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21 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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I need help with just getting an extension or to collections

user_7d8wnd

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21 hours ago

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Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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U

I did that and nothing and I cal and nothing I can’t reach anymore

user_7d8wnd

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21 hours ago

to the conversation:

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U

Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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Hi there, @user_0c8g1w I hope you're having a good weekend. I'm just following up with you to see how your service appointment went today?

XfinityRichard

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21 hours ago

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

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I understand the importance of getting this arrangement set up. Please try this link in order to get your arrangement active. https://www.xfinity.com/bill-pay/flexible-payment

XfinityDuron

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21 hours ago

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6

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Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

Question

Greetings, user_pvq2yv! We appreciate you taking the time to reach out to our XFINITY Community forum with your account name change request. Rest assured, our team can assist you with this matter. We will need to access the account to submit a ticket

XfinityNatalie

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21 hours ago

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Transfer account

I need to transfer my account to another person. Please help me start the Account Change Request. The bot in the chat is completely useless.

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@rickhalv Your post with the error log entries was marked as being "Private" by the forum bot because it contains CM MAC and the CMTS MAC addresses. They are considered to be personal information. The posting of personally identifiable information

EG

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21 hours ago

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Uncorrectables and T3 time outs

@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d

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The latest version of Google messages (released around 8/14/26) no longer allows for clearing app data! That was an excellent fix, previously. But now Google has disallowed clearing App Data in Google Messages. Why??? How do we get past this now? I h

user_4xbrdw

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21 hours ago

to the conversation:

0

Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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