Xfinity Community Forum

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Allegedly scheduled for this coming Friday.

clee101

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14 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Where is the icon to click on email? It has changed.

Amelia2326

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14 hours ago

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Where is my email

I know I don’t use it often, but why can’t I log into My Comcast email

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Hi there, @user_dxdtyy ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your phone being locked. Please be assured you reached

XfinityRichard

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14 hours ago

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unlock my Samsung phone

I signed up for Xfinity Mobile about one year ago and received a new Samsung phone as part of the promotion. I recently discovered that the phone is still locked and cannot be used with a physical SIM card. I travel internationally and need to insert a local SIM for calls, so this is a serious issue

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clee101 Thank you for posting on our community forum so we can make sure you're getting the speeds you pay for. It sounds like there was some difficulty resolving the service issue so I'd like to stick with you here to confirm everything is running s

XfinityEmilyB

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14 hours ago

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3

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

Question

Not one person has said that refreshing the box has helped. Did anyone think it would?Clearing history does work, but I have had to clear history 6 times on both tvs since this has started to happen. Comcast updated my box Friday night when I was asl

fishfix

replied

14 hours ago

to the conversation:

0

LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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I'm happy to hear @user_d911bd that for now the issue is fixed. I'll reach back to you in a few days to see how it's working, if that is ok with you?

XfinityRichard

replied

14 hours ago

to the conversation:

LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Yes I have refreshed and it did fix the problem. Is this now permanently fixed and will never again be a problem? I have done this before, and the issue keeps coming back. I have a feeling it will happen again.

user_d911bd

replied

14 hours ago

to the conversation:

0

LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Customer Service

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Xfinity app

I tried opening the app it says needs update tried updating now Not compatible 🤷🏾‍♂️

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Xfinity App

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user_p0e2f1 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

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14 hours ago

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Email

Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else

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user_qf1dns Thank you for your response. We'll be happy to take a closer look at this. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necess

XfinityBenjaminM

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14 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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It down again right now

user_p0e2f1

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14 hours ago

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Email

Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else

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It is not working. Error message said I have to set up POP access in Comcast email.

user_m3djm9

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14 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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Hi there @cmacscott Thank you so much for reaching out on our Xfinity Community Forum about not being able to access your emails. Can you confirm if you're getting an error message when attempting to access them?

XfinityDemetrise

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15 hours ago

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Email access [Edited]

Why can’t I access my emails? [Title edited: "Personal Information"]

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@XfinityBenjaminM as I noted in a previous post; “ Supposedly the function that allows the printer to connect to 2.4GHz rather than 5GHz can no longer be done manually and it does not work via “WiFi Intelligence”either. I did connect on my ol

user_qf1dns

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15 hours ago

to the conversation:

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Email access [Edited]

Why can’t I access my emails? [Title edited: "Personal Information"]

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Email

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You are correct the SE has a inbound 2.5GB WAN and LAN is 1GB but speed tests from the UDM itself (configured with the S34) would pull 2300/300 give or take. So im using the same tests via the UDM with the s33. and getting 1400/42 at best and 950/22

user_zp4ps8

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15 hours ago

to the conversation:

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2 Gig plan, upload stuck at 40 Mbps since activation, Tier 2 ticket unresolved [Edited]

I activated a customer owned Arris SURFboard S33 yesterday on my 2 Gig plan. Billing confirms the 2 Gig tier, which should deliver roughly 2000 Mbps down and 250 Mbps up. I am getting about 1.2 to 1.3 Gbps down and only 22 to 40 Mbps up. The upload has never come close to the 2 Gig rate since activa

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user_vbv8nh Welcome to our community forum! I use my Xfinity service every day and understand how important it is to have a reliable connection. I appreciate you requesting a credit online: https://www.xfinity.com/support/articles/credit-xfinity-assi

XfinityEmilyB

commented

15 hours ago

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Credit for outages

I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa

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user_k1obuv thanks for using the Xfinity Community Forums page to reach out regarding your concerns with the last button. Have you already attempted to visit the following link in order to complete a system refresh?

XfinityMarcus

replied

15 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Greetings @user_de7q44, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the NOW WiFi pass. Our ability to troubleshoot the NOW pass is limited, and m

XfinityJeff

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15 hours ago

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Wi-Fi pass now not working

Hello my Wi-Fi pass now is not connecting. Help me please

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