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Cancel [Edited - Profanity] services
I want my [Edited - Profanity] money back and [Edited - Profanity]
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Customer Service
I am experiencing the same issues as others in this forum who have purchased nhl ice, already missing 3 games due to the inability to record games when the program information missing from the guide (we think this is affecting about 15 teams). The s
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
Question
I am experiencing the same issues as others in this forum who have purchased nhl ice, already missing 3 games due to the inability to record games when the program information missing from the guide (we think this is affecting about 15 teams). The s
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
Question
PEACOCK WON ACTIVATE Something unexpected happened Please close this pop up and try again. If the problem persists, try again later
Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later THIS IS THE ERROR MSG
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Xfinity Stream Website
Awesome, we look forward to working with you via DM at your earliest convenience @user_roqh9t!
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
Question
Great response - I'll follow up with a direct message. Thank you!
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
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Good evening @MikeinCali and thank you for reaching out on our forums with your connection issues. Have you had a chance to try what @EG recommended yet? What other troubleshooting steps have you attempted?
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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ericdj just checking in. There have been a few fixes put out, but some customers are still having issues, and we wanted to see if you are still having issues with your Peacock subscription. When you have some time to check and let us know, we would a
Peacock Activation Issues
I started service last week and haven't been able to activate my Peacock subscription through the streamstore. When I go to view my subscriptions is loads a page to select products like I'm a new customer. I have call Xfinity support multiple times and haven't been able to fix it. I did have Tier 2
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The app says "Youre no longer with xfinity" right on the homepage
Xfinity App Says Offline but I Have Internet
I am a paying Xfinity customer but my app says I'm no longer a customer. I cannot access the router from my app for port forwarding because it thinks I have no account. I do have an account and internet and pay monthly. I suspect it keeps thinking I'm on my account for my last house but I checked an
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Xfinity App Says Offline but I Have Internet
I am a paying Xfinity customer but my app says I'm no longer a customer. I cannot access the router from my app for port forwarding because it thinks I have no account. I do have an account and internet and pay monthly. I suspect it keeps thinking I'm on my account for my last house but I checked an
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Billing
Rjohnston6 Thanks for reaching out! This definitely appears to be a phishing attempt. You can report these to the Customer Security Assurance Team.
new Terms of Service and Privacy Policy emails -- real or spam?
I received this and want to know if it is really from Xfinity (does not appear to be) and if NOT why is this type of message going directly into junk/spam -- We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps
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ear User
new Terms of Service and Privacy Policy emails -- real or spam?
I received this and want to know if it is really from Xfinity (does not appear to be) and if NOT why is this type of message going directly into junk/spam -- We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps
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user_j6jv1o Thank you for stopping by our Xfinity community forms. This is not the experience we want any customer to have, and we would be more than happy to help look into this refund for you. When you have some time, if you could send our team a d
Xfinity messed up account
I switched to xfinity mobile online. I brought my iPhone over and received a promo for a Samsung phone free with the premium unlimited plan for my husband. The Samsung was being shipped to us. My iPhone was activated but wouldn’t work so I was told to go to the Xfinity store to have it looked at. I
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Hello @user_roqh9t We can certain check the bootfile and provisioning for the modem to make sure it is up-to-date for the enhanced speeds. We appreciate the troubleshooting steps you've taken so far. Please send us a direct message with your full nam
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
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@user_6j5f0k & @Rog667 If you're still experiencing no picture while using the Xfinity Stream app on your Apple TV, you will want to ensure that your Apple TV is connected to your Xfinity in-home WiFi, as the app requires this connection to acces
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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Good morning @user_sbz8ld, and thanks for posting your question to the Xfinity forums, I hope you are having a great day so far. In order for Xfinity services to be activated, one of the requirements is an active cable line to connect the modem or ca
XfinityJeff
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Outlet
I have no cable outlet. Is there another option for set up?
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