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Thank you, @dknj2026! We received your DM, and I'll reply to it shortly. Hang in there! You're in the right place for support :)
Need help activating AppleTV and with HBO
I have used chat to talk to reps and have called and spoken to multiple technical reps and I have yet to get assistance or resolution. The last person I spoke to yesterday assured me he'd call me back in 30 minutes and that was yesterday morning and I have yet to receive a call. I changed my plan fr
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Store Failed to Process Return
I am submitting this formal complaint regarding my experience at the Xfinity store located at 1253 New Britain Ave, West Hartford, CT 06110, beginning on February 14, 2026. I am seeking immediate resolution of ongoing billing issues and charges resulting from misinformation provided by store represe
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Billing
@XfinityRaf Hi. I sent a message. Hopefully someone can fix this issue as I still cannot access AppleTV or HBO.
Need help activating AppleTV and with HBO
I have used chat to talk to reps and have called and spoken to multiple technical reps and I have yet to get assistance or resolution. The last person I spoke to yesterday assured me he'd call me back in 30 minutes and that was yesterday morning and I have yet to receive a call. I changed my plan fr
Question
Hi @user_b6a281, I hope opening day went well for your team if they played! A troubleshooting step that may do the trick would be clearing the locally stored data for third-party services. The Clear locally stored data on X1 and Xumo Stream Box from
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
Question
I just posted please let me know if you received it.
Cancellation not processes
Hello i cancelled my service for 3/19/26 and got a confirmation email. On that date equipment was deopoed off. I was told I would get a prorated bill. Instead I got a full bill, it wasn’t cancelled. I called in and spoke with a rep who saw that it was to be cancelled on the 19th, and that it woukd b
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We can order you a box. But the warehouse will grab what is available. I cannot promise it is brand new and unused previously.
X1 box freezes
My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi
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I had to downgrade to an XG2 box to eliminate my problems. Very disappointing as the XG2 box is slow. I would like a brand new XG1v4 box. The refurbished boxes are buggy. Can I get a new one?
X1 box freezes
My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi
Question
Cancellation not processes
Hello i cancelled my service for 3/19/26 and got a confirmation email. On that date equipment was deopoed off. I was told I would get a prorated bill. Instead I got a full bill, it wasn’t cancelled. I called in and spoke with a rep who saw that it was to be cancelled on the 19th, and that it woukd b
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Customer Service
Problems activating peacock
Every time I try to activate peacock I get a message saying can't activate subscription because you already have an account. Contact your provider. I don't currently have a peacock subscription. Only thing I can think of is I have a included peacock subscription in by internet package and also one i
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Xfinity Stream Website
Hello @user_xp9f9e, thank you for visiting our community forums support page. I know how frustrating it can be when you're prepared to use your services as normal and a hiccup occurs. Our team does not handle the Xfinity Now services which is why we
Xfinity now not working
Over a year with no issues now it's unable to connect to Internet. Don't comment a link comment the fix do not make me go somewhere else to fix. This is something y'all should be able to fix or comment a resolution every single post I have read yall comment a link. I will sue y'all if u post a link
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user_3dpbfu Please do, and also report phishing emails when you get them. Please send the email headers along with the message to abuse@comcast.net with the subject line "Phishing email. This helps our engineer team find the source of the emails to b
"Your phone number has been removed" email
Last night, I received the following email from [Edited: "Possible malicious number"]. Please provide a new phone number The phone number ending in [redacted] previously associated with your account ending in [redacted] has been removed from your account settings. This could happen if it was added t
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I understand that your experience has not been so great lately and I want to make this process as simple for you as possible. You have my word that you are in the best hands, and I am going to do everything I can to be your advocate. Please send us a
Netflix, Apple Watch, XfiPods, AutoPay, Premium Unlimited and misinformation
I feel like my issues are greater than this forum and I have several concerns I’d like to address. I’ve been misinformed, given inaccurate information, deceived and received the run around. You receive timely and accurate payment from me twice a month. I appreciate and value the services I receive a
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Hi there and welcome to Comcast! I am sorry to hear about your remote issues. You are in the right place and we are happy to assist y you today. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfin
replace remote
Hello, I've had my latest remote for about 10 months now, but it unpaired from my tv the other night, and i haven't been able to fix it since. I reset the box 10-15 times, tried to unpair and pair again the remote, and it still did not help. I talked to a chat agent yesterday, they couldn't fix it o
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Received this email yet again this morning from the same valid-looking email address. Should I just start reporting it as phishing/spam?
"Your phone number has been removed" email
Last night, I received the following email from [Edited: "Possible malicious number"]. Please provide a new phone number The phone number ending in [redacted] previously associated with your account ending in [redacted] has been removed from your account settings. This could happen if it was added t
Question
Good morning @user_0l1ufn, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the bill and the cancelation of the account, but you have come to the righ
XfinityJeff
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Cancellation not processes
Hello i cancelled my service for 3/19/26 and got a confirmation email. On that date equipment was deopoed off. I was told I would get a prorated bill. Instead I got a full bill, it wasn’t cancelled. I called in and spoke with a rep who saw that it was to be cancelled on the 19th, and that it woukd b
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