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Greetings, @user_6da495! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cloud DVR, but you have definitely
NOW TV 20-Hour DVR Removed From My Account — Told I Must Upgrade
I have had Xfinity 1 Gig Internet with NOW TV and the included 20 hours of cloud DVR for approximately 18 months. My DVR service stopped working on August 23, 2026. An Xfinity field technician reviewed my account and told me that my package had been changed to a basic service package. I did not requ
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service
Hi! I’m moving out of my current apartment on September 14, 2026, and my new apartment provides Wi-Fi, so I no longer need my Xfinity Internet service. Please disconnect/cancel my Xfinity service effective September 14, 2026. I have tried to cancel through the website/app, but the process keeps send
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thanks - just sent DM
Billing issue
I’ve called twice about my billing issue and both times I was told it was going to corrected and my account would be credited. I received 2 emails that I can fwd confirming each correspondence. But as I log into my account today it still shows the equipment charges for tv receiver that I never order
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Greetings, @user_7he0z6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Cancelation without a sales pitch
Need to cancel my service without a sales pitch and xfinity makes it near impossible.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelation without a sales pitch
Need to cancel my service without a sales pitch and xfinity makes it near impossible.
Question
Issue with my services and you guys lying
Request for Executive Customer Relations Escalation – Missed Technician Appointment / Lost Wages I am requesting that this matter be escalated to Executive Customer Relations. My internet service was damaged on September 1 when a Schewels delivery truck pulled down the line to my home. I contacted X
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Customer Service
@user_i19e9j Thanks for reaching out to us via Forums. I would be more than happy to help review your account to see what we can do to resolve your billing concern. To be able to discuss account specifics, please send a direct message by clicking t
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
Question
Hi there and welcome to Comcast @user_e73bym. Thank you so much for reaching out to us regarding your dead internet spots in your home. you are in the right place and we are happy to assist you today. Are you having the same issues with any other dev
intermittent slow internet connections and my phone has dead spots in the house
Internet is slow intermittently and there my phone has dead spots in the house. The dead spots are not always the same. Verizon is phone carrier but I have Xfinity internet, TV and alarm
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Scammers
I tried to TRANSFER my service this evening Rand was on the phone for about 40 minutes. The guy I was speaking with wanted my D.O.B, SS# , a credit or debit card, wanted to run a credit report. He said Xfinity asks for all of this now. Sounds Xfinity has scammers working for them. I was able to tran
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I have been having the same problem lately with live sports or live news. It's been an ongoing problem for years where it comes and goes for months at a time. Now it's starting up again just as football season is starting. I would like someone to com
Nesn pixelation only during games
Hi there: I have been noticing random (annoying) pixelation on NESN and a few other (sports) channels, at night during games on all 4 of our X1 boxes & HDTVs - getting more frequent as the games go on. I have checked all coaxial connections, reset all x1 boxes, reset cable modem (Netgear CM 2050V) r
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Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
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Customer Service
Great! We can request to have the line moved to the new pole. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start
Utility Pole Relocation
I work for a construction company, and we are moving a utility pole, and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere and the customer service AI bot is not working. Please advise.
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@user_1mcdki Hello, and thank you for reaching out to us here on the Xfinity Community Forums. I can certainly understand how frustrating it would be to contact us multiple times, receive confirmation that a billing issue would be corrected, and then
Billing issue
I’ve called twice about my billing issue and both times I was told it was going to corrected and my account would be credited. I received 2 emails that I can fwd confirming each correspondence. But as I log into my account today it still shows the equipment charges for tv receiver that I never order
Question
user_kvv4kg Hello there, and thank you for reaching out for assistance with your services. I'm happy to take a look, and see what kind of SRO has been requested. Please send us a Direct Message with your name and service address. Click
SRO Inquiry
I was told that internally a problem was flagged at Xfinity on 8/18. I only just found out today of a pending SRO for my account. I have had internet problems for weeks and am just trying to find answers as a remote worker who is struggling to manage with consistent internet issues.
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user_g5bsjt Hi there! Thanks for using our Forums to contact us! We are here to work with you and help. Please let us know what we can assist with?
Waste of time in trying to get to speak to a live agent.
Tried Robot chat and agent via text. No help.
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We would love to help user_ejevjy. Please follow the DM steps provided by our previous agent to send us a Direct Message. Thank you!
Installation never completed.
I had my internet installed a few months back and have called several times and was told it would be taken care of. Still have wires hanging from the house. The tech. that came to install the cables showed up an hour past appointment window. So this was 6pm and he did not leave until 9pm. My whole d
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Accounts are mixed up
Both my account and my husband’s account are mixed together and we have new service in north port fl
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Customer Service
Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a n
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Outages
What is the Status of my service?
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