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Only channel 4161 is in Spanish and it started yesterday
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
Question
Their statement that "your average usage is 311 Mbps" is interesting. If that's an average of all use over 24 hours, and if I'm doing the math correctly, then that would suggest to me that you could blow through your data cap two to three times each
Title: Data meter showing 361% of cap in 6 days — two conflicting totals, no explanation from chat support
I'm looking for help from the Digital Care Team on a data usage measurement that I don't believe is accurate, and that front-line chat was unable to explain. The situation: - Six days into my current cycle, my usage dashboard reports 4,442 GB against a 1,229 GB allowance (361%), with $100 in overage
Question
user_ss4whg Hi there, I'm sorry you're dealing with that, especially when you're trying to work. Losing your connection multiple times throughout the day can definitely be frustrating. To help narrow this down, is the issue happening only on this com
randomly lose internet throughout the day on my computer
While working and using internet on computer will lose internet randomly. When I try to reconnect it takes more than several efforts to connect.
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Thank you for sharing this with us, and I'm truly sorry for the frustration you've experienced, @user_jes0gf . I can only imagine how difficult this has been, especially while caring for your mother. Given her dementia, limited mobility, and history
I need help resolving an issue
I have a mobile billing issue. I have called Xfinity 7 times. I have requested a supervisor 4 times, each time there was a reason I could not speak to someone, yet they promised to call me back. Never got a call. my issue is I am the daughter, POA for my mother with dementia. I have been paying her
Question
Enough is enough ..... You need to get a deal done. We are paying enough; you should be able to work it out ..... (And please do not tell me that other channels have football-related programming. Without NFL Network, I will be miss
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_j2hsyq I'll be happy to review the account, and assist with all concerns. For the seasonal hold question in reguards to mobile, yes even when on seasonal the account still remains in active status for the mobile account to prevent the $25 charge
TV box charge
Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you
Question
Laura875 I appreciate you creating a post and am sorry to hear that something is happening every night that is causing your service to go down for so long. Have you noticed if the lights on the modem change or start flashing when this happens? Our te
12 hour internet outage every night between 7 and 9:30 PM
Every night between the hours of 7:00 PM and 9:30 PM the internet goes out and does not come back for 12 hours. I have had multiple technician visits. They have changed the modem three times and replaced the line from the street to my house. Every technician and agent I have spoken with promises tha
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I can definitely understand why you're frustrated, @user_khhb0b . Four service interruptions in a single week is a lot to deal with, especially when your service is something you rely on every day. If your bill is paid and your equipment has already
Outages
Within a week we had 4 outages and it’s the same story equipment failure my bill is good but outages are crazy I had direct tv and Verizon for 20 plus years never had down time unless it was a severe snow storm customer service was great direct tv was high in price but then I moved and in a apartmen
Question
I believe I set the seasonal end date myself, expecting to return in July. My return is now delayed and the property will stay empty for some months — so I'd like to re-enrol or extend.
TV box charge
Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you
Question
Thanks Eric. Neither, and I think that's exactly why the removal keeps failing. The box was never in my possession. It was issued in connection with a tenant roughly four years ago, and the tenant states they never received it. I have never had it, a
TV box charge
Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you
Question
user_da9k41 Let's try taking a closer look directly through the account. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Cli
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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user_j2hsyq Thanks for reaching out to us about the box charge returning after having the box removed for a short time. Was the box returned, or lost? When we put in a ticket to have it removed a team does a search in our system for the device, but i
TV box charge
Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you
Question
Are you still on Comcast or have you switched to Yahoo? Are you using an email client or a website? What is the specific hassle?
My comcast email
I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.
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TV box charge
Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you
Question
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Billing
user_zytltb Hello, thank you for reaching out and bringing this to our attention. I can definitely understand wanting to make sure the equipment was properly returned and removed from your account, especially if you haven't received the return receip
Change in service request
On Saturday I took all of my xfinity boxes to an xfinity store and requested that my tv service be cancelled. The person at the store took 5 boxes and said I would receive an email receipt for returning the boxes. I have not received an email and need to make sure the boxes have been taken off my ac
Question
We are now at 4 weeks and 5 days until football season, where do the negotiations stand between nfl and Xfinity? Do we need to find alternatives now or is there any hope on resolution?
Maylander
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10 hours ago
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NFL network
I’ve been an Xfinity customer for 35 years plus. I pay over $360.00 a month for maybe 10/12 channels that I watch, nfl network being 1 of them. You and the NFL, billion dollar companies, arguing over dollars, are preventing me from access to NFL channel. You and the NFL need to get your stuff togeth
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