Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (449.7K)
Line down at [Edited]
The line was knocked down by a tree on March 13, 2026. It is crossing Broadlands ln in Nokesville, VA.
Question
•
Customer Service
Comcast / xfinity has stopped supporting TiVo boxes. They included that information on Comcast bills somewhere about last year. I didn't see that notice either. Only when one of our TiVos wasn't able to receive programming information di
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete
Question
I definitely get the frustration @user_jbbncc , and the situation you describe sounds like you've had more than your fair share of that. We definitely want to help further with this. (I promise my interest in helping you is sincere! ❤️ I've be
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
Question
I understand where your frustrations are coming from @user_nhwp67 and am sorry to hear that restarting your X1 box did not help. Have you tried force closing and relaunching our ESPN app or logging out and back in? What steps did the phone rep have y
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
Question
I'm also received the V58 error on my TiVo. Last recording was on Feb. 28th. I called 877-405-2298 and they said cablecard is no longer supported, and I should request a X1 Box! Serial Number: [Edited: "Personal Information"] Host ID: 035-012-590-
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete
Question
@XfinityCliff Thank you for your response. I did google "what is the best way to send bulk email with residential email service" and believe me, we at the Pueblo Archaeological and Historical Society are actively researching our options in this reg
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
Question
Having same problem- we are also in NE FL-started 3/13. Is there a service number to call that can provide knowledgeable assistance?
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
Question
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
Question
@XfinitySean I am trying to find the direct message area Pen Pencil but I don't find it. Please help me Thanks
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
Question
I tape numerous shows. It is an Xfinity Dvr cloud issue. Just trying to find out when will be resolved
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
@user_2a9b63 There are several movies for St. Augustine. Is this a movie or a series? In some cases, if your DVR is not recording certain shows, they can be found under our On Demand option. Using your Xfinity remote, select Xfinity. You can search f
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
Hello @user_jbbncc and thank you for reaching out on our Xfinity Community forums and giving us some addtional detail as @Again suggested. We appreiate the information. 😀Email does have certain limitations to prevent spam, the guidelines
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
Question
user_ry1l82, your direct message shouldn't be sent to me, but you should send it directly to Xfinity Support. That said, I see your message now, and I'll follow up shortly.
Billing for phones after leaving Xfinity
My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l
Question
Mine is still missing in st augustine. So annoying
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
@user_erxclp Emails are very important, especially having them in the right folders. Can you try to log in hereXfinity.com/Emailand let us know if you see the missing emails and folder from our website view?
Email Messages and folders are gone
My e-mail messages and folders have disappeared. I have been had my email address for over 25 years and this morning when trying to access I got an error message - 0x800CCC0E - that Outlook could not connect to the server. I've checked the settings and they seem to be correct. I tried calling custom
Question
Macfearless thank you for informing us of the downed line. We want to get this addressed as quickly as possible. Can you send over a direct message with your full name and complete service address for me? Here's the detailed steps to direct m
XfinityMarcus
commented
16 hours ago
to the conversation:
0
1
Line down at [Edited]
The line was knocked down by a tree on March 13, 2026. It is crossing Broadlands ln in Nokesville, VA.
Question