Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (513K)
Router connection to internet drops constantly
Internet connection has been dropping continuously for the last 10 days. Xfinity outage map showed an outage at my home but no where else in my area. Tried multiple recommendations to resolve the issue. Went to Verizon store last Monday and received a replacement shrink-wrapped (not in a box as expe
Question
•
Your Home Network
mirandaJane Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
How can I cancel my mobile line on my Smart Watch?
My family recently switched to another mobile carrier and my phone was transferred successfully. This canceled my mobile line with Xfinity Mobile, but my mobile line for my smart watch is still active. I no longer need this line. I tried calling Customer Service, but since Xfinity no longer consider
Question
Hi there @user_tlwv7m Are you still having issues with the Xfinity Stream App?
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
Question
@XfinityDemetrise I was offered $40 a month for 12 months, and $80 per month guaranteed for the life of the account. I tried talking to customer service but they don't care and stated there is nothing they are willing to do to keep a 12 year custom
Loyalty offers
We are paying double the 50/month gigabit internet. Fiber is being installed in our area or can get 5G for that price.
Question
user_zvx5ph, thanks so much for reaching out to us through Xfinity Forums. We would be happy to help. Since we will need to get some personal account information, we will need to take this private. Please send us a DM with your name and address
Peacock Premium Subscription
Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official
Question
Formal Billing Dispute – $569.22 International Charges / Ticket [Edited]
I am seeking assistance from Xfinity Support with an unresolved Xfinity Mobile billing dispute involving $569.22 in international charges. I have used Global Pass on previous international trips and have never experienced charges like this before. My account history should reflect that I have had Gl
Question
•
Plan
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan change request
My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun
Question
Utility box and power installed on property?
A large utility installation was placed today in the public right-of-way directly in front of my home at [Edited - Private Information], and I’m trying to determine whether this is Xfinity/Comcast equipment. The installation includes a large Alpha outdoor broadband power cabinet, along with a new el
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service cancelation
I've already returned my equipment and tried to speak with someone, but after asking numerous times to just cancel my service and to stop trying to sell me on service, where continued to ignore me so I hung up. I just want my service canceled, that's all!
Question
Did you get it resolved? I am trying to get the same thing and have had to speak with multiple people, in the Xfinity store and on line. No one can do anything. I am prosed the final bill with this information, but what I get is useless.
Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Click to Cancel for Residential Customer in Minnesota
I am replicating the request from user_tws7jc per the request to cancel service via the Click to Cancel law in Minnesota as discussed here https://forums.xfinity.com/conversations/customer-service/cancel-xfinity-internet-service-online-minnesota/6a81f237f5bede9622bafb3a): Hello, I am trying to cance
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Open ticket for cable bury, since 17 July, today is August 24
Not only Julie flags in yard , it’s also in 2 yards behind my fence. When are they supposed to bury the cable?
Question
Error XRE-03137 for 3 days Me TV
I receive error XRE-03137 every time I try to tune in to Me TV or Me TV HD. These channels will also not play on the Stream app. I have refreshed the cable box and all that. 3 days running so far. There's clearly a problem with the signal between Me TV and Xfinity...not on my end. I just want to rep
Question
•
Channels and Programming
user_mv7snm Thanks for working with us in our DM. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access
Xfinity support
Trying to do the impossible. Speak to a real person. Cannot reach anyone to open a Serviceability Ticket for a new address?
Question
Security camera
I want to return my security camera, I need the prepaid label
Question
•
Devices and Equipment
@user_zkr1u4 Have you had a chance to see if any of those troubleshooting tips apply ?
EG
commented
6 hours ago
to the conversation:
0
0
Internet Keeps Disconnecting
We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating
Question