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Osman_1005 Thanks for creating a post. We can definitely help add an Attention line to the bill for future billing statements. We will need some info, so please send our team a direct message with your full name and address. To do so, click on the ch
Add husband name
Hi! I would like to add my husband, [Edit: Personal Information], to my Xfinity billing statement as “To the Attention of.” I am the primary account holder and would like to keep the account under my name. I just need both of our names to appear on the billing statement. Could you please help me wit
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It is unfathomable to me that 12+ hours have passed without a response. Clearly this was posted in the wrong category, reposting.
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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user_kprvop Good morning, and welcome to Xfinity Forums! We appreciate you taking the time to reach out for a resolution with your equipment billing. I'd be happy to look closer at your account, and make any necessary corrections. Please send us a Di
Formal Billing Dispute – Recurring TV Box Rental Charges for Returned Equipment
Hello Xfinity Billing Escalations, I am requesting a formal investigation and refund review regarding recurring monthly TV box rental charges on my account. I returned a TV box several years ago, but I recently discovered that I continued to be billed monthly for that equipment. I have since returne
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Thank you! The issue is bejng worked on today!
Line exposed
I had some work done on my driveway and while that work was being completed the cable line became exposed. There are no cut lines just the line is out. I need someone to come out and bury it.
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My other apps don't have this issue.
Issues using the Xfinity Stream app on a new Samsung Smart TV
I was delighted to discover that I don't need my X1 set top box any more, now that I can watch some of my favorite shows via the Xfinity Stream app on my new Samsung Smart TV! Unfortunately, I keep running into nitpicks. My current nitpick is that I can't figure out how to change the picture dimensi
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No channels will work
I’ve called the 800 number 6 times,followed the instructions,and I’ve received no texts regarding follow up
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Customer Service
Smart resume
Smart resume not working, have tried everything, even had a technician here, he did everything and ended up telling me "not all channels are available, even though I watch the same major channels and shows every day! They think we're idiots who don't understand how it works! We pay enough every mont
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Customer Service
Add husband name
Hi! I would like to add my husband, [Edit: Personal Information], to my Xfinity billing statement as “To the Attention of.” I am the primary account holder and would like to keep the account under my name. I just need both of our names to appear on the billing statement. Could you please help me wit
Question
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Billing
Hello, @user_c5sex6! Thanks for commenting on another user's post regarding your similar concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Before we take this "offline" to schedule a Trouble Call
Re: "remote not working"
@XfinityAldrik issue with remote not working, unable to resolve with Xfinity and trying to schedule a in home visit by TECH with no success within the system.
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Formal Billing Dispute – Recurring TV Box Rental Charges for Returned Equipment
Hello Xfinity Billing Escalations, I am requesting a formal investigation and refund review regarding recurring monthly TV box rental charges on my account. I returned a TV box several years ago, but I recently discovered that I continued to be billed monthly for that equipment. I have since returne
Question
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Billing
Re: "remote not working"
@XfinityAldrik issue with remote not working, unable to resolve with Xfinity and trying to schedule a in home visit by TECH with no success within the system.
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X1
Totally unacceptable from Xfinity. If they do not start carrying wild games by November - I'm dropping all services. No point in paying for the top sports tier when they cannot deliver the product.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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seasonal convenience plan
How ccan I change the end date on my seasonal convenience plan
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Customer Service
Hello and thank you for creating this post to get started, @user_szns4r! I'm sorry to hear about the trouble you've had getting that line buried, and I'd love to see what our team can do to help. First, may I ask if you've already attempted to have a
How to get my new Xfinity cable buried
I am having substantial difficulty getting my new Xfinity cable buried. They came out last week to bury it but could not do so because the yard had not been marked. I received an email that this service was to be performed yesterday since the yard is now marked and no one called or showed up. I have
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Replacement gateway
I need this issue escalated because I am extremely frustrated with how my gateway replacement has been handled. My original gateway was marked as delivered, but the delivery photo showed a completely different address. I checked my camera footage and immediately contacted customer service. I repeate
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@user_oc9fz2 Check the top right of the page for messages. You should have a notification as well.
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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How do I respond to DM
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
Question
Hi user_rmme3! Thanks for taking the time to reach out on our Xfinity Forum in regard to this Xfinity Mobile shipping issue. Please know that my team is always here to support you. So that we can further investigate this for you, please send us a Dir
XfinityAmira
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UPS shipping issues with new iphone
My new iPhone was shipped two days ago with UPS. On the second attempt on Oct 9th they said it would arrive 10am to 1pm, it did not come in that window are we waited around a long time and we had to leave the house and missed it at 5pm. On the third attempt they gave us incorrect shipping info sayin
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