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user_m09iil Hello! Thank you for reaching out to us here on our Community Forum. We are happy to look at our available promotions and see what we can do for you. Please send a Direct Message with your full name and address. Here are instruction
[Edited: Soliciting] yet Xfinity will only offer this to new subscribers
Why are the same 1G introductory offers for new subscribers not available to existing customers that have shown loyalty for years? You really think the service is that sticky that [Edited: Soliciting]. Why make people jump through hoops if they're "Platinum" customers? The current
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
iOS issues
I have an account but because I chose not to upgrade iOS 17 it’s not allowing me access to my account because it’s insinuating that the Xfinity mobile app needs to upgraded first. And because I don’t have my account confirmed I have no internet connection to upgrade the app or my iOS update can some
Question
[Edited: Soliciting] yet Xfinity will only offer this to new subscribers
Why are the same 1G introductory offers for new subscribers not available to existing customers that have shown loyalty for years? You really think the service is that sticky that [Edited: Soliciting]. Why make people jump through hoops if they're "Platinum" customers? The current
Question
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Billing
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
LOYALTY!!
As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we
Question
I was just told by a Comcast technician who is at our house to fix our modem after I tried to put it in bridge mode and failed. He tells me that he is going to give us a new modem set up the Wi-Fi and if we put it back in bridge mode, it’s our fault
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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That is great to hear @MichaelWA, and thanks for sharing what fixed it for you, hopefully that will work for others.
outlook stopped connecting to comcast
When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect
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I am trying to set up an online account for an existing Xfinity customer who would like to do automatic withdrawals, instead of writing checks. She has no cell phone or internet, but does have an email. I cannot use my cellphone as ID because I have
Setting up an online account with already used phone number
I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have. I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already b
Question
Got it, thank you. I sent it.
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
user_blizrg We are happy to help and if we need to submit a ticket for our Xfinity mobile team to investigate deeper we can do that too. Please first start by sending your full name and complete address via out DM. How to Send Us a Direct Messa
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
user_8xk90q That feature is technically not activated until after your first post. If you log out and then log back in, you should see that option available.
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
@XfinityKassie I don't know if the toggling is what did the trick, or maybe it was my removing the Comcast account and then adding it back to Outlook - but I seem to be up and running again, in either event.
outlook stopped connecting to comcast
When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect
Question
Of course it's up to me to do this. Where is this "Direct Message" icon?
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
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Billing
We are happy to investigate this for you. Very sorry for the conflicting information. Our team is here to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
•
Billing
Hello @user_n6d4j0, thank you for taking the time to leave a post. We truly appreciate your feedback, and I want you to know that you’ve been heard. We completely understand how appealing new customer promotions can be, and it’s imp
XfinityMarshante
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LOYALTY!!
As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we
Question