Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (437.3K)
Hi Ray, Thank you for your response. The channels I watched while on cable, such as CNN and HGTV, were still on my Xfinity Stream app after cancelling my cable service until I returned the cable box. They were no longer viewable after turning in
Only TV GO channels showing, no locals
I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet
Question
I'm not seeing any of the above instructions
The worst company ever
I've been a customer since 2021. Everything was awesome until, I decided to use xfinity for home security. That was the worst decision I ever made in my life. The technician installed the cameras so high on the house, I can't be remove them. The day of my installation I was told not to worry, I coul
Question
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your recent order. You are in the right place and we are happy to take a look at your new account. Please send us a direct chat message with your full name and comple
Need ability to send direct message for gift card
Hello, I was unable to apply GIFT100 during my XFINITY sign up. I'd like to DM Customer Support in order to have this gift card added to me order
Question
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
•
If my bill goes to collection can I still send my modem box back
I still have my modem box and was wondering if I can still send it back? I moved and lost track of time. I have been trying to find a number to call bot cannot seem to find one. Can anyone help me?
Question
•
Customer Service
UPS package says delivered but i have not received anything yet.
I was expecting some xfinity equipment and I was keeping track of the tracking number, it said delivered when it was not. It said it was placed in the front door but there was nothing there. It was suppose to be some security cameras.
Question
•
Customer Service
L1ngus Thanks for reaching out with your rewards concern. What offers are you missing when you say they were "gutted"?
xfinity rewards
All that hype for nothing. The Xfinity Rewrads have been gutted. You lied to us. You know what you can do with them now? I am done with Xfinity/Comcast. A change is coming. That's a promise.
Question
Have you tried to release and renew your IP address ... Release/Renew is not likely to be helpful. When used with a standalone modem or with a modem+router gateway in bridge mode, Release/Renew would perhaps change the public IP. The IPs they assign
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
Question
That is the problem, when I click on "connect.xfinity.com" I go straight into my xfinity webmail account, I no longer see the migrate to yahoo option. If I try to go to welcome to yahoo and click on login to yahoo, I receive this message "sorry we d
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
Question
user_g1k0w We are a great place here to get support if you need anything more. Please let us know anytime if you need help with anything.
Comcast’s service is poor
I have been trying to get a replacement phone for over 4 hours, the verification department is unable to provide any assistance. I asked for a manager and was told they were in a “meeting “, than she was out and I being transferred I listened to the hold music for 40 minutes before hanging up. I sti
Question
No I have the new phone, I did it with no support from Xfinity. Your service is terrible, verification was a NIGHTMARE and getting a manager was useless.
Comcast’s service is poor
I have been trying to get a replacement phone for over 4 hours, the verification department is unable to provide any assistance. I asked for a manager and was told they were in a “meeting “, than she was out and I being transferred I listened to the hold music for 40 minutes before hanging up. I sti
Question
Thanks! Just messaged.
Change Shipping to Pick Up?
Hello, I just placed an order for service, however, I haven’t moved in yet to my new place until the 21st. How can I switch to pick up? Or change shipping day. Thank you!
Question
xfinity rewards
All that hype for nothing. The Xfinity Rewrads have been gutted. You lied to us. You know what you can do with them now? I am done with Xfinity/Comcast. A change is coming. That's a promise.
Question
•
Customer Service
Need ability to send direct message for gift card
Hello, I was unable to apply GIFT100 during my XFINITY sign up. I'd like to DM Customer Support in order to have this gift card added to me order
Question
•
Customer Service
Hi there, @jjaxx92! Thanks fore reaching out to us here on the Community Forum. We can check the status of your order to see if there is still time to adjust it. Please send a direct message to us by clicking the chat icon in the upper right corner o
Change Shipping to Pick Up?
Hello, I just placed an order for service, however, I haven’t moved in yet to my new place until the 21st. How can I switch to pick up? Or change shipping day. Thank you!
Question
Change Shipping to Pick Up?
Hello, I just placed an order for service, however, I haven’t moved in yet to my new place until the 21st. How can I switch to pick up? Or change shipping day. Thank you!
Question
•
Customer Service
You have so many apps, but not the Angel app that is becoming very popular. When are you going to add it?
user_63f2ol
commented
9 hours ago
to the conversation:
0
0
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
Question