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Hi there, @user_e1nvqw. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your shipment, that is absolutely a frustrating situation. If you've contacted us and opened a case, you should have been promp
Xfinity Mobile Shipment Missing 2 of 3 Phones — Need Help With Replacement
I’m hoping someone can help me with an Xfinity Mobile delivery issue. I ordered 3 phones from Xfinity Mobile, but when my FedEx package arrived, 2 of the 3 phones were missing from the package. The package was delivered, but the two phones were not inside. I contacted Xfinity Mobile customer service
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@dwcruz I am sorry to hear of this issue. Have you tried adding that email address to your safe list? https://www.xfinity.com/support/articles/xfinity-connect-safe-list
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Work Order Check
It appeared that a work order had been placed to replace an orange coaxil cable. The Xfinity team came by the house and checked. Water and sewer has also checked. Is the work order still in process or must I do something else?
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user_ntgiaw, You have come to the right place, and we can get this taken care of for you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Dir
Xfinity service cancellation
I’m trying to cancel or pause my Xfinity account because I’m deployed and you guys don’t have service out here so I’m paying you guys for absolutely no reason and I don’t have service to call so I’m not able the cancel anything over the phone
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Changing Comcast IP address
Trying to login remotely to work. IT guy said my Comcast IP address is almost identical to work/office IP address & Xfiinity/comcast would have to change 10.0.0 IP address for it to work.
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Your Home Network
Thank you for that error code, @user_ljbdrw . Let's troubleshoot this issue deeper. Can you please DM me your full first and last name along with your full service address so that I can assist you further. Here are the detailed steps to direct mess
Where are my sports channels?
I watch NFL and MLB channels on Monday and now it's Wednesday and I am getting an error code message, as if they are not available. Did they move these channels to a different tier, without notification, not a surprise, to make us pay more?
Question
user_uxupjd Hi there! Thank you so much for using our Forums, and we are happy to hear the tech today helped test your signal. We are here to work with you to make sure your equipment is working properly, is the modem you're having issues one of ours
Upgraded Modem and live agent support
Good morning. I tried three new upgraded modems and all of them failed to work. In each case I put the old modem back in and had it reactivated and it works perfectly. A tech was here and confirmed I have good signal at the coaxial cable, which indicates the modems are the fail poiint. I will happil
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity service cancellation
I’m trying to cancel or pause my Xfinity account because I’m deployed and you guys don’t have service out here so I’m paying you guys for absolutely no reason and I don’t have service to call so I’m not able the cancel anything over the phone
Question
user_byi6ct You can always review your recent bill statements from the Xfinity app or website to review any changes to your account month over month. Most commonly, a promotional rate may have expired, leading to a price change, and on page 3 of each
Monthly charge
Hello, I noticed my Bill changed significantly from the month of June to July and I don’t really understand why
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Mobile line issues
Hi I keep getting messages about my mobile line being past due but when I logged in to pay for the last month it won’t let me so can’t pay but I def don’t have $500
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Customer Service
user_8mpd8i, thank you for reaching out through Xfinity Forums. I can take a look at your account and see what we can do to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign I
Lost equipment
I have an old equipment that i cannot find it no more. Is there a one time payment to get it off or an way to resolve this? Thank you.
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Work Order Check
It appeared that a work order had been placed to replace an orange coaxil cable. The Xfinity team came by the house and checked. Water and sewer has also checked. Is the work order still in process or must I do something else?
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Customer Service
Hello, @user_3nh3dn is that forwarded email from a disconnected account? Do you get the same results logging into your Xfinity Email using either the Xfinity app or the website connect.xfinity.com?
The Xfinity ID you entered was incorrect. Please try again.
I have another email that I've had for many years that I have forwarded to my main email. Now, when I go to log in to that email, it says it doesn't exist, yet I'm still receiving the forwarded emails on my main email. How can I log in to the email that is legit and still forwards to my main email?
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XRE-03121 is the message code I am receiving
Where are my sports channels?
I watch NFL and MLB channels on Monday and now it's Wednesday and I am getting an error code message, as if they are not available. Did they move these channels to a different tier, without notification, not a surprise, to make us pay more?
Question
Lost equipment
I have an old equipment that i cannot find it no more. Is there a one time payment to get it off or an way to resolve this? Thank you.
Question
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Customer Service
Xfinity Mobile Shipment Missing 2 of 3 Phones — Need Help With Replacement
I’m hoping someone can help me with an Xfinity Mobile delivery issue. I ordered 3 phones from Xfinity Mobile, but when my FedEx package arrived, 2 of the 3 phones were missing from the package. The package was delivered, but the two phones were not inside. I contacted Xfinity Mobile customer service
Question
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Customer Service
Good Morning, @user_3gmtgd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with the billing concern, it certainly is not what we want for our customers. I would be more than happ
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Billing
I’m being charged for ah bill I already paid and I submitted the proof of it as well and I haven’t revived credit to my account or gotten an email back regarding this matter
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