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Constant outages
Hello I am having an outage every 2 days for several hours. I have been patiently waiting for these to be done until I get hit by another outage. My patience is running thin and I am about to switch to at&t who have been circling like vultures around my house. If this does not stop soon you will be
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Customer Service
Horrible ex-customer service
Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May
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Customer Service
user_22wbf4 Good afternoon! We are here to help. How many devices are active in the network at the time the speed test is being run? I was also curious if that test is being done on Wi-Fi or standalone ethernet? Appreciate you taking the time to get
Have extremely slow internet compared to what we pay for and cannot get any help from comcast
Our home internet is extremely slow. Pay for gigabit internet and usually only get around 50 mbps for a download speed. The modem/router has been exchanged for a new one and all of the cables indoors are good and not damaged in anyway. It's also extremely difficult to get in touch with any live pers
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in west palm beach, when will we be able to see NBC again? i am paying for it, if you are not bringing it back will i get a refund and reduced fee?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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Accepted Solution
Don't waste your time chasing false expectations. They'll offer you the same deals you can see for yourself in your private area.
Request for bill review and retention discount
Hello Xfinity Support Team, my monthly internet bill increased from $20 to $62 in 4 years. I have reviewed the plan-change options on your website but none of them meet my needs. I am not interested in streaming subscriptions or a faster line; I only want a lower monthly price. Could you please revi
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Hi @GrannyW, as someone that likes to pop in on my data usage I certainly understand your frustration here. I typically check the data usage via the Xfinity app because it is a little quicker. I'm pretty sure the first time I have attempted to use th
Question about getting bandwidth usage information
Hello once again! I appear to be stuck, once again. I don't know why this is so problematic but it is. ALL I want to know is how much bandwidth I used last (the previous) month. We're in May now, so I want to know how much bandwidth I used in April. Last month, I wanted to know how much bandwidth I
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Hi there, @user_62tc39. Thanks for reaching out to us here on the Community Forum. We appreciate you being a member since 2018 and can understand wanting to look at lowering your bill. We would be more than happy to check and see what options may be
Looking to Lower My Bill
I've been a customer since 2018, and my bill has increased significantly over the years to now over $200/month. I need to see what's available to lower my bill. I need to keep my internet speed, but can remove the cable package if that will help lower costs.
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Hello @user_620lvh, thanks for your comment. Beginning May 1, partial credits will start being applied for customers in affected areas who have the Broadcast TV Fee listed on their statements. Eligible customers will receive a credit on May 1 or on t
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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user_6xak3d, I am sorry to hear you are not happy with Yahoo Mail. Were you able to try the expert Again's suggestions?
new email complaint
I have migrated to the new yahoo email. And at the least the new email at yahoo is pure [Edited: "Language"]. First are the adds you get sent. Under Comcast email never got an add. and you cannot delete the adds they stay in your inbox!!! Second When logging in there questions about how i log in and
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Excuse me, but if Comcast customers who PAY for their emails are denied help at Yahoo, that's bad. I assume we WILL be able to get help with email issues? I hope some admin will answer this. The address remains the same. I cannot change email I've h
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Unfortunately, the Yahoo Email that we are being lured (and ultimately forced) to take seems to be nothing but a bait-and-switch ploy to take more money away from estimated 30-40 million customers. The enticement makes it sound like there will be a
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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user_h5dupp Thanks for reaching out about the double payment concern. This certainly isn't the experience we want for customers when they make their payment, and we would be happy to look into why it happened. Can you send us a direct message w
I got double charged
I made an early payment on my Xfinity bill and it went through but it also still charged me on auto pay taking double my months payment
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@user_9jsw9g I'm sorry to hear of the frustration this has caused you. Our team is here to help. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here's a link with our unlock rules: https://www.xfinity.com
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unlock phone
I switched mobile services and had to deal with your terrible AI customer service, which never sent me to a live agent when requested. Anyhow, I was given my transfer information and went through the process with the new service, but was not made aware of the remaining balance. I went online and pai
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