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Okay, we can look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To
Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe
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@joseph.mc It is not checked and has not been checked Try this. Go ahead and check that box. Delete all the Collected addresses Clear your cache and cookies Sign out of your account Close your browser Start a new session Return and&nbs
email address book -unwanted additions
My xfinity email address book automatically adds anyone that I send an email to. I do not want this. I only want contacts that I specifically add to the address book. How do I stop this automatic addition?
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BEWARE DO NOT USE XFINITY SERVICES
Do not use Xfinity mobile! Today I noticed a random number attached to my account. I called and asked the representative to remove. After spending 3 hours on the phone today she removed the line and ended up deactivating my ENTIRE mobile account including my current service. Our call got disconnecte
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Plan
Cheapest rate for internet with Netflix, no ads, taxes included.
l need a transcript of my latest agent chat lowering my bill
My bill has been exceptionally high, and l spoke a number of times to various people each promising to lower my bill. So l need to know what is the future costs of my plan going to cost, and when will this become affective? [Edited: "Personal Information”]
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Thank you for reaching out to our team. @Again is correct, you can always drop equipment off at a Xfinity service center as well. You can always check the https://www.xfinity.com/returns site for all the return options.
UPS label
Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated???
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Hello there @user_9rslu6, have you had Peacock in the past?
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Hey there, @user_pcekwl, thanks for reaching out through Xfinity Forums regarding disconnecting your Wi-Fi services. We are here to help. I see you sent over a direct message, and we will continue to assist you there.
Cancel my WiFi service
How can I cancel our service without a phone call or visiting a store?
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@user_1bbd73 BTW, please do NOT create multiple threads regarding the same subject. It is considered spamming and is against our Guidelines and the Acceptable Use Policy. _______________________________________________________________________
Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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@m6bigdog Thank you for bringing this to our attention. We can certainly understand why you’d be concerned after noticing a change to your connection along with issues with your Internet and TV service. We’d like to take a closer look at
Is this the new Quality Customer Service? - Comcast Tech installed a 2-Way splitter on my service drop to provide service for my neighbor.
For a week, I've been without DVR and the TV image keeps pixelating. This problem was resolved with a service call on Feb 3, 2026. Turns out - a splitter had been installed after the main trunk cable 4-Way drop, in-ground service box. My cable up/downstream signal strength improved by 3dbmV after th
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Thank you for the update, I do understand that frustration, and am happy to share that feedback. My first concern was that you were able to resolve the service issue first.
AI Bots are more harmful than helpful
I am experiencing issues with my modem and was trying to get in contact with an agent to understand if it was an at home fix or call a tech fix. It took me 30+ minutes to get in contact with a real agent because the chat bot didn’t understand what I was asking and the AI bots that answer the phones
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Hey there, @user_71713g, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help with purchases on your account. Can you please send us a direct message with your full name and your full address? How to Send Us a
Locked out after attempts to verify
We were locked out of being able to purchase after 3 failed attempts (we were uploading my wife's ID at first, as she is an authorized account manager and your website's user roles say that account managers can purchase). They told us we would be locked out for an hour and it would reset, but this d
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@user_i764hj Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated??? Just take the old router to a UPS store and they will take care of the whole thing, including the label. Remember t
UPS label
Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated???
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@XfinityDuron I sent you a DM 5 days ago
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
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Hey there, @user_j3l11b, thanks for reaching out through Xfinity Forums regarding your account. We are here to help with disconnecting your account. We are sad to hear you want to leave Xfinity. Can you please send us a direct message with your full
Need help canceling two Xfinity Internet accounts
Hi, I need help canceling my Xfinity Internet services. I am currently outside the United States and cannot call customer service. I have two service accounts associated with my Xfinity ID, but I can only see one of them online. Could an Xfinity Support representative please assist me?
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I agree. I am having the same issue. I been writing all day.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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I am also having the same issue. I've tried restarting my phone, deleting and reinstalling the app, incognito on chrome and nothing. I've also tried customer service and they say there is no issue and keep trying to upsell me cell phones and plan pac
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Direct message
Need direct messaging functionality so I can upgrade my Entertainment Bundle
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Your Home Network
@SPARTA2213 Just trying to get into my email [Edited: "Personal Information"][Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party
Again
commented
15 hours ago
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How do I access my email?
Just trying to get into my email [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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