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Thank you, but she will just use her cell phone while she is in respite care.
Can we keep the same landline number if my mom temporarily moves to respite care (still in Xfinity service area)?
Hi: My mother needs to temporarily go to respite care in a nearby facility and would like to keep the same landline number she currently has. She will go back to her apartment in about a month or so. Can she still keep the same phone number? Thank you in advance!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock issue- unlinking old accounts
I have a customer that is trying to activate his new Peacock subscription because its included in the Disney + Hulu streamsaver package with 1 GIG he just signed up for. He has an old peacock subscription as well that he did pay for. He needs to unlink the old account but we took him through all the
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Pop1933 - Hello, and thank you for joining us here on the Forums. We’re really glad you’re here. No one like a service interuption including me. It’s certainly not the experience we want for you. To request a credit for the interrup
outtage was to long need credit
had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time
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user_5pd837 Hi there! Thank you so much for using our Xfinity Support Forums and our team is here happy to help with your interente concerns. To switch betwen the Wifi channels look here https://www.xfinity.com/support/articles/change-wifi-mode-admin
5.0 to 2.4 GHz
My internet just changed seemingly overnight to 5GHz. I have a handful of smart home devices that only run on 2.4. I don't see the option to split the bands on the Xfinity App and when I try to use 10.0.0.1 I'm told to go on the app. How can I switch this back to 2.4GHz?
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Concern moved here to the E-mail help section for assistance.
My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message
My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.
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@user_r3kngy Happy Saturday! Thanks for reaching out on Forums! I can help with looking at new plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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@rkm1005 I appreciate you making us aware that you're also experiencing exposed wires in your property. I would be more than happy to help you get this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner o
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
outtage was to long need credit
had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time
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Adds. Yahoo Wants me to pay $2.00 a month to get rid of the adds. Christ I already pay comcast xfinity almost $300.00 a month. A total switch and bate scam. And continual pop ups what an utter disapointment, must be comcasts business model, disapoint
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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This solution is not helpful, cannot find a phone number to speak to someone in a timely manner. The cable has been hanging on my fence for a month now! UNACCEPTABLE! I guess I will contact the FCC, seems to be the only way to get a resp
how to schedule service for exposed cable in backyard
I need to have Xfinity come to my home because there is an exposed cable in my backyard that is at risk of being run over by landscapers lawnmover
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
What are these activation emails I'm getting from Xfinity every other day?
I continue to get these emails telling me to activate Peacock and Xfinity Stream. Are these free? They don't seems to talk of any extra costs but is that a ploy? Appreciate an answer on this because if they cost I'm marking them as SPAM. ty
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I am having the same issue and I am about over it, I guess I will rip it out as I own the air space that will get you out here. Been over a month. There is no "direct message" chat icon that I can see and yes I am signed in. Useless comp
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Concern moved here to the E-mail help section.
Cannot sign onto email on Ipad or Iphone
Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.
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requa Good morning, Happy Saturday! Thank you for reaching out to our Xfinity Forums for assistance with your Xfinity Stream experience. We usually recommend using Edge, Firefox, Chrome, and Safari for browsers. Please let us know if there are any ot
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Stream App Programs Not Starting On First Try
Lately whenever I try to watch a program on my Windows 11 computer using Vivaldi browser on the Xfinity Stream site, I have to initiate playback twice to get it started. This happens with live programming and with recorded programs. When I first start the playback, I get a full screen black playback
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