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Please let me know what channels I have and what my monthly chgs will be. I’ve been your customer for 35 years but Direct Tv offered me a good price that included Marquee channel. Please let me know ASAP because I have to make a decision by 2-22.
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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Please let me know what channels I have and what my monthly chgs will be. I need to know ASAP. Direct Tv offered a good deal that included Marquee channel. I have to make a decision before 2-22
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
Question
You referred me to whomever is in the dm but they gave me incorrect information and then stopped responding.
Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
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Welcome back, @Tkkotiah! Over the years I have seen some pretty interesting things when it comes to peacock logins. Is it possible that you may have used a different email in the past for your peacock subscription when it was linked to Xfinity?
Peacock Activation Error
Hello. I just switched back to Xfinity and am having issues reactivating my Peacock Subscription. I am logged out of all devices and confirmed I do not have any active subscriptions but am still getting the error message: You Xfinity Account is already linked to another Peacock Account. Can you plea
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@user_c1e3f4 @user_qpc535 Please give as much detail as possible regarding the issue you're having getting into your email. Using webmail? Using a third party email app? Getting any error messages? Have you been migrated to Yahoo! Mail?
Can’t login to email
I’m having the same problem as all of you. I NEED my email today. Is this being looked into?!
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You can absolutely make any adjustments you would like to for your account. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Mes
Can i cancel and Restart service
I'm trying to remove tv from my plan and keep my internet, but it doesn't allow me to. Can I cancel my current plan and sign up again without returning my current modem?
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Hello @user_tvja9j, thank you for taking the time to reach out on our community forum. I know how important it is to get billing corrected. I do see that you already sent us a direct message. I just want to let you know for the future please keep in
Xfinity refuses to refund me
First of all, I will be complaining about the terrible phone service as many of you have as well. It is nearly impossible to speak to a live agent, and the over six hours that I have spoke with a live agent has still gotten me nowhere. back on May 24 of 2025, I changed my address. I had already done
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I do understand how this could become frustrating @user_cw7fsd. I do want to get your account pulled up, so I can have a look at the adjustments made to your account. How does that sound?
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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@user_n3ym8c I know how important it is to be able to set up that MoCa network. Our engineers are working as fast as they can to get this fixed
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hello user_9fzo27, We appreciate your desire to stick with us. While I cannot necessarily extend the existing plan, I can certainly take a look at what new promos I can enroll you in as a comparison. Please send us a direct message with your full nam
My one year new customer plan is ending next month
My one year new customer plan is ending next month (March 31, 2026), raising my monthly Xfinity wifi expenses by $33 per month. Is it possible to extend the discount period? Other service providers also offer competitive prices for wifi in my apartment building, if need be I can switch but will pref
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Access not Authorized
When trying to log into the Xfinity app I get "Access not Authorized You signed in successfully, but you must be an Xfnity user to enjoy this service." When I check my account it shows that I have an active service. I am trying to get into the app to get my Xfinity Gateway setup and going through th
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Xfinity App
Hello user_b73fq6 No you don't need a box to record. If you do streaming only then you have the option to record through the app and it will be a cloud based DVR. So that is totally fine to do. As for boxes, all our new plans do include 1 for
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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user_y6dcrf Are you referring about our cable box being able to do that?
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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I did see your messages, we need some additional information in order to proceed. I will reach out to you in the direct message.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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soph000 My team can look into your appointment concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
temporary line drop
I was supposed to have a technician show up between 8am-10am to temporarily drop my line for a tree trimming. I called beforehand and confirmed, but no one showed up that morning. I talked to someone around 1pm, and they send they would escalate it with an emergency technician appointment within the
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I completely understand, and I sincerely apologize for the frustration @user_6wgo90. Having your show interrupted for 10 minutes, especially in the middle of a Friday afternoon is definitely not the experience we want for you. To be transparent, Xfin
Emergency Broadcst Message
Having an emergency broadcast message that lasts for 10 minutes is ridiculous. It happened Friday, 13th at 230pm, PT. Absolutely ridiculous.
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@user_xpog4m I can’t access my account You don't give us much detail to go on. https://connect.xfinity.com/appsuite <----- this is webmail. Are you able to log in there?
Again
commented
17 hours ago
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Can't Access Account [Edited]
I can’t access my account
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