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Thanks for confirming. Do you have other cable boxes in your home? Do those also have the same issue?
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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Huge jump in internet plan price? Please explain.
My normally $45/month internet plan just charged me $104 for October. There was absolutely no notice or explanation for why it's gone up. Can someone please explain why it changed so drastically without notifying me whatsoever? Very upset over this.
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Customer Service
Good afternoon user_1p4m09. Thank you for reaching out through our Xfinity Community Forums. I do have a couple of questions to better understand the situation. Are you totally without service at this time? Or do you have service, but you are experie
Lawn aeration company cut my exterior internet line, need a technician to repair it
Lawn aeration company cut my exterior internet line, need a technician to repair it. No issues with service until this afternoon after our yard was serviced for the fall. Same issue we had in the past. Thank you for the assistance.
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@user_v551x2 @XfinityEricB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Not Getting Quoted Upload Speed
I just upgraded to the Next Generation 2GB plan from their 1 gig plan where I used my own modem for over 10 years with no issues. With the upgrade I'm using Xfinity's own XB8-T gateway modem in bridge mode as I run a Unifi network. The label claims a typical upload speed of 293 mbps. I'm getting the
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When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan... It's called "IP Geolocation". Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's d
Wrong city on WiFi and internet
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan...This causes a probem when I need to say where I live on a app. It picks up Chicago as my home city. On the Michigan Lottery app. I cannot use it because It says I don't live in Michigan so it won't let me pl
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On Sept. 12 I posted the question below concerning the intermittent loss of internet service, which has been going on for over 6 months at this point. On Sept. 19 I received a response from XfinityCliff, asking for more details about the problem we
Intermittent Loss of Internet
For at least the last six months, we have been losing our internet connection several times a day. it's totally random, no particular time, but it happens literally every day. The internet suddenly drops, then several minutes later comes back on. We have had multiple technician visits. They have dec
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Kristirae89 - Thank you for your feedback! Our team can help file a ticket to get this repaired. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the
Outside pedastool
There is a pedastool on my property that has had a tree growing into it. I have asked for it to be cut down as it is pushing the top of the pedastool off exposing all the cables connected to all the customers houses. I had to cut it down because of no response. Now therr is a root that is half way u
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Autopay Incorrect
The amount deducted: $159.70, does not match the amount due on my billing statement: $124.69.
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Billing
I'm seeing this when using the apps within the X1 menu
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
Question
Clear explanation of international travel fees on Sect plan
Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?
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Plan
I am returning something i did not order i want a refund for my time and inconvenience
Refund waiting i. Store Bonney Lake for an hour I did not order this extender and taking 2 phone calls and now waiting in store. Bab bad customer service idiots
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Customer Service
@user_s2lezy Have you had a chance to see if any of those troubleshooting tips apply ?
Service is bad [Edited]
Goes in and out constantly [Edited: “Inappropriate Language”] [Title Edited: “Inappropriate Language”]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Need to cancel internet service - Living abroad / Cannot call
Hello, I need to cancel my Xfinity internet service immediately. I am currently living outside the United States and I do not have a US phone number to receive calls or SMS verification. Please reach out to me via private message so I can provide my account details securely and complete the cancella
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