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Yes, I’m able to use the app on my phone perfectly fine and able cast with no issues
Xfinity Stream App not loading
I have an LG Tv and for the past week when loading the app on the tv it gets stuck on the purple screen with the 3 dots. The only way I can get the app to load is to delete it, reinstall and sign in. Is there a way to fix this issue? The problem is not the tv or my internet because all the other app
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I need to cancel my service as I've moved abroad
Is there any way to cancel without receiving a phone call. This is ridiculous
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Customer Service
rate increase
I will be finding a new carrier Jan 1st Xfinity went from $50 a month to $80 [Edited: "Language"]
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Billing
Wi-Fi hit or miss on connecting, when connects all my websites have potential security risk warnings , what do I do?
Our Xfinity cable and internet went down earlier today for a few hours. We were supposed to have a tech come out fix everything, but it wasn't going to be for 3 days. So my dad tried calling back just and got someone who said they would try to walk him through everything, but he's not able to unders
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Customer Service
Thanks for your comment, user_bzpjmu. I'm sorry to hear you're experiencing a similar issue. We can help correct this situation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at t
Assistance Needed with Updating Shipping Address
Hello, I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address. I would greatly appreciate any help you can provide in updating it. Thank you,
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Illegal withdrawal of money
Xfinity, I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached t
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Customer Service
I appreciate you for clarifying that @user_f66961! Does the slowly forwarding while pressing pause happen on recording and On Demand content?
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
Question
This occurs with recorded shows that have commercial skip indicated (where you fast forward either slow, med, fast and the program will automatically resume after the commercials). If the recorded show does not have commercial skip indicated then, of
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months
Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n
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Your Home Network
Perfect! Thanks for the update @user_9xp2rg.
Cancel appointment
I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing
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I didn’t had the option on the app or site or even through text message, only option was rescheduled, I just called and agent told me he cancelled it
Cancel appointment
I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing
Question
Hi there, @user_fhd47e! Thanks for sharing that you are watching On Demand. We appreciate your help so we can get this figured out. Are you just noticing this on Miss Fisher's Murder Mysteries or on other shows on Acorn TV as well? Did you try to exi
Acorn TV on-demand is not displaying closed captioning
I watched Miss Fisher’s Murder Mysteries but the closed captioning did not work. The system indicated it was turned on but nothing displayed. I tried many times. I watched the first episode months ago & the CC worked, but not sure if that was on Acorn or a different free on-demand channel. Any idea
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Slow download speeds?
I have a "superfast" plan, but I only 25 to 40 Mbps download speeds; my upload speeds are normal at over 150mbps. I'm not sure what the issue is. I was getting 500 to 685 Mbps until recently (and have made no equipment changes). My modem is a Netgear CM2050V-100NAR Nighthawk Multi-Gig 2.5Gbps Cable
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Your Home Network
Thank you for reaching out to us @user_f66961! We really appreciate all the details you’ve provided! Just to clarify, does this happens will all recorded programming? Does it just impact recordings or does On Demand content have this issue too?
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
Question
@user_9xp2rg Did you receive an error when trying the steps mentioned above?
Cancel appointment
I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing
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I can’t cancel an appointment that Idont need anymore, I went to the store and got the equipment and installed myself
Cancel appointment
I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing
Question
Trouble to watch Peppa
I cannot watch Peppa Pig because it says that you cannot buy subscription in the app, but I already subscribed and it says that I cannot buy subscription. Also, there was no message that says in-home Wi-Fi for no reason
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Xfinity Stream App
Frequent Ping spikes throughout the entire day.
I've been having issues with ping spikes almost every 30-50 minutes for about 4 weeks now. I've had two techs come and tell me theres no issue with the modem, or the node outside my home. I haven't been able to get a single person on the phone, only the terrible automated system. I ran pingplotter f
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Your Home Network
Here is some information from my modem: Cable Diagnostic Status: Poor Action:[Partial Service]If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):1) Make sure the coaxial cable is tightly connec
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Slow download speeds?
I have a "superfast" plan, but I only 25 to 40 Mbps download speeds; my upload speeds are normal at over 150mbps. I'm not sure what the issue is. I was getting 500 to 685 Mbps until recently (and have made no equipment changes). My modem is a Netgear CM2050V-100NAR Nighthawk Multi-Gig 2.5Gbps Cable
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