Xfinity Community Forum

Loyalty

I am writing to formally express my frustration and disappointment regarding my recent experiences with Comcast/Xfinity customer service. I have been a loyal customer for quite some time. Unfortunately, I recently lost my job, and during this difficult period, I am doing everything I can to reduce e

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Customer Service

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Thank you all for the help!!! It seems to be all good now. I get the 2G down/300M up speed. You guys are awesome!

user_xx19j3

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12 hours ago

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2gig upgrade

Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!

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my internet account

why won't it let me sign in?

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Email

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billing

Hi, I canceled my internet and mobile account during Christmas time. Now I still get bills for period after my account was closed. For internet, I received the email confirmation to cancel my account on Dec 24th. My autopay on Dec 20th covers period Nov 29—Dec 28th. However I got a bill for period D

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Billing

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I archived an Xfinity Assistant Chat before the chat was closed, less than a week ago, how would I retrieve it? Thanks!!

PER2070

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12 hours ago

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Archived Chat, Prior to Closing...

I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!

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Accepted Solution

Hi @user_toztl8, we appreciate your patience while we worked on your issue. Glad we were able to confirm the issue with the Peacock activation was resolved via the ticket we created on your behalf. If anything else comes up don't hesitate to reach ou

XfinityAbel

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12 hours ago

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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CM MACd0:21:f9:05:d3:9f

user_xx19j3

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12 hours ago

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2gig upgrade

Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!

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@BruceW It has SFP+ ports which are 10G. One of the 10G SFP+ is connected to UCI with 2.5G Ethernet and another SFP+ is connected to a 2.5G switch.

user_xx19j3

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12 hours ago

to the conversation:

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2gig upgrade

Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!

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Hello user_urq0zn thank you for reaching out in our Xfinity Community Forums. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b

XfinityJeffB

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12 hours ago

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My Price Is To High

I would like to find out how i can lower my cost and would alos like to get rid of the second tv service [Edited: All Caps]

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@user_ooptgc Thank you for taking the time to reach out to us, I believe I can be of help Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locate

XfinityKam

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12 hours ago

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My remote control is broken

Hello I need a new remote control because the one I have had for over 4 years broke. It’s not a connection issue pieces are starting to fall off and it’s no longer safe to use. I don’t have any xfinity stores near me where I can get one and the app assistant and the one on the website is extremely u

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Okay, what happens to the amount that was reported to collections? I should not have to pay that bill. The bill is associated with a Florida address, and I have never lived in Florida.

user_iqnpt1

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12 hours ago

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Wrong Person and Paying for it right now

Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I

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unable to send email messages on phone

I have 3 messages to send in my [Edited: "Personal Information"] email phone. How can I fix the sent message situation?

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Devices

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Accepted Solution

I am happy we were able to get everything cleared up with the equipment and receiving notifications @user_yir8ri! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.

XfinityAdrienne

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12 hours ago

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Being asked to return internet equipment I never rented

I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is

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Hello, @user_9ne31f thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand where you're coming from with looking to get an update on service restoration time frames. I did want to help get the proper expecta

XfinityJustinC

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12 hours ago

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Outages in my area

How long will it be for the services to get back up yall did work outside my house yesterday was digging in the ground den left without fixing everyone’s outages and it’s been over 24 hours and it still hasn’t been resolved this is insane I work from home and I can’t get anything done Xfinity mobile

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Thanks for authenticating your account, could you confirm the MAC ID of your modem, it is normally located on the bottom or sides of the modem?

XfinityCarolyn

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12 hours ago

to the conversation:

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2gig upgrade

Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!

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My remote control is broken

Hello I need a new remote control because the one I have had for over 4 years broke. It’s not a connection issue pieces are starting to fall off and it’s no longer safe to use. I don’t have any xfinity stores near me where I can get one and the app assistant and the one on the website is extremely u

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Customer Service

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Hi there @user_1h3hws Thank you so much for reaching out on our Xfinity Community Forum about your internet service being down and an expected repair date. That is not something we want you to experience as a valued Xfinity customer. I'll be happy t

XfinityDemetrise

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12 hours ago

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Hard line to pole and drop line repair

My internet service has been down since 02.15. The hard line to the pole is down and so is the drop cable from house to pole. Will Xfinity make these repairs? If so, what is the timeframe? Please help.

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What’s rdk 03088

What’s the error code reading rdk 03088 would be greatly appreciated if anyone knows how too fix this haven’t had wifi or tv for hours

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Your Home Network

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@user_yf8m5z Thank you for reaching out to us, I understand you've worked on this for quit some time and the experience you mentioned isn't one we want any of customers to have. I want to make this process easy for you so you know exactly where thing

XfinityKam

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13 hours ago

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Confirm cancelation.

I called Jan 21st and cancelled my account, on Jan 22nd I received my normal $55 charge. No big deal it was the next day so there could be the "payment was already processed" piece. So i called back on 24 Jan and confirmed my account was cancelled and was told I would be prorated from the $55 I just

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HI there @user_gu95u3 we'd be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https:/

XfinityJoe

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13 hours ago

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Service Cancellation

Hello, I requested a cancelation of my Xfinity service earlier this week. After receiving verbal confirmation of the cancelation, nothing on my account or email substantiated this. Please help me cancel this service. Thank you.

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