I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address

I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a

Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle

I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify