Response has been in Spanish! Need English

I moved to a new location

I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require

I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even

Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou

I moved to a new location

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?

There is a wifi outage i would like a credit

Hello - I've got a supported (CODA56) modem, and using my own router, however upload speeds seem to be capped at 20-35mbps, whereas I have a Gig down speed. What plan do I need to be on, for faster upload speeds? 20-35up is unusable nowadays depending on use case. Any assistance would be appreciated

I am at work. I can VPN into my home network with my Fortinet Firewall IPSec VPN. My phone can't see my Gateway from XFinity because it is not in the VPN. Whose stupid idea was to tie the Gateway management into the WIFI and not an internal subnet? The app on my phone shows no devices because it isn

When are you gonna have the NFL network thing solved. I’m paying $315 or so per month for your services but if you’re not gonna be providing that? you stole the Mariners from us now you’re stealing NFL. You’re gonna have hopefully millions of people leave your service.

Good morning, everyone. I'm wondering how I can cancel my Internet and voice services without being on the phone for an extended amount of time. Thank you.