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@XfinityBillie That would be helpful, thank you. How do I contact you?
Cancel Services
I moved this summer to an area that does not have Xfinity as an ISP. I have been trying to cancel services for three months. I have only been provided with the option to schedule a callback with limited and inconvenient timeslots during the weekends. Now the next available timeslot is this weekend I
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First Name Inconsistency
I need the first name on my account bill to be my actual first name. My online account is correct, but my paper (pdf) bill is wrong. I go by my first name which is Michael, not Santiago. Everything on my account is correct, except for the first name on the physical bill. How do I correct that?
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Billing
user_817siz Good day, and welcome to Xfinity Forums! My apologies, packages can't be delivered to another address from what is on the account. We can make some adjustments to the date, or depending on what your package is; you can pick it up at the s
My package
How can i change my delivery address be cause my parents going to be out ot town when the package come
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Lost equipmey
Hello, I do not have the TV box to return because it got lost in my move. When I turned off the Xfinity account. Please advise
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Non-X1 Service
Home shield
it won’t let me add the Home shield to my account for $15 a month
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Devices and Equipment
@user_eu5txo I'm truly sorry to hear this has been your experience and that you've run into such issues trying to cancel services. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Foru
Cancel Services
I moved this summer to an area that does not have Xfinity as an ISP. I have been trying to cancel services for three months. I have only been provided with the option to schedule a callback with limited and inconvenient timeslots during the weekends. Now the next available timeslot is this weekend I
Question
Hey everyone! Thanks again for letting us know about the error message you get when trying to watch local channels. Right now, we are looking into this issue. Once we have a fix pushed out, I'll update this post. We appreciate your patience while we
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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user_1afirx Hello there, and welcome back! Thank you for reaching back out to our team for assistance with your billing. I'd be happy to help you. Was it for a full month, or was it prorated?
Cancel billing after move to europe
Hello, i moved out of USA, therefore not possible to cancel phone, i wore here last month, your colleague help me to cancel billing, but i was charged again this month
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user_tkai0x I'm sorry to hear you've had this experience. I'd love the opportunity to take a closer look and see how I can help. When you have a moment, please send me a Direct Message with your full name and service address, and I'll get starte
No WPS option in Admin tool
I also have an XB10 and cannot activate or find a WPS section or option in the Admin tool. Is there a way to get this added somehow?
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My package
How can i change my delivery address be cause my parents going to be out ot town when the package come
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Customer Service
Cancel Services
I moved this summer to an area that does not have Xfinity as an ISP. I have been trying to cancel services for three months. I have only been provided with the option to schedule a callback with limited and inconvenient timeslots during the weekends. Now the next available timeslot is this weekend I
Question
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Customer Service
Community Best Answer
Greetings, @user_g29l3k! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unusual Xfinity app issue. You have definitely come to the right place for
Xfinity app on my phone suddenly showing "Home internet is offline". But it isn't! My home internet is quite definitely online!
I never had this issue before. It cropped up quite suddenly, for no apparent reason. I tried signing out of and signing back onto the app on my phone. I tried dumping the app's cache. I tried turning my phone's Wi-Fi on and off. Nothing worked. I own my own modem (AKA, "customer owned"). I even trie
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Ubiquiti Dream Machine frequently reports ISP outages and client is losing connection daily
I am an IT consultant and have a client who experiences daily drops and stuttering, particularly on conference calls. All of these correspond with the Ubiquiti app reporting Multiple Internet Disconnections with a Very High Severity. This has been occurring since the beginning of the year and was no
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Your Home Network
Update, October 6: my site is now unblocked. The CyberSecure Website Checker shows no block on orofish.com, and it loads for Xfinity customers again. @user_azmr9l : I was stuck in the same loop, so here is what worked for me. 1. Check your site in
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
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Cancel billing after move to europe
Hello, i moved out of USA, therefore not possible to cancel phone, i wore here last month, your colleague help me to cancel billing, but i was charged again this month
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Billing
Interesting.... Thank you
Best Medicine TV show not available for free On Demand
Last season, I was able to watch missed episodes of Best Medicine On demand. This season, there seems to be a charge? Why?
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Same here... I did get a notification but not sufficient. Unbelievable that Comcast did this and no help from Xfinity. Talking in circles for hours. Truly, don't know what to do.
user_15b47c
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Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
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