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Hello. I filed for bankruptcy that included my past-due balance, but I intend to maintain service and pay all post-petition charges moving forward. What do I need to do to notify you and keep my services active? Note: This comment was created from a
Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
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Hello @user_v89yhc Sorry to hear you are having issues activating the free Peacock. Have you ever used Peacock with us previously or had an account directly with them before? That error usually indicates it is linked to an email previously used for t
Peacok subscription
When I try to complete my free Peacock subscription, it tells me this: Your Xfinity account is already linked to another Peacock account. Here's How to Find It PPG_0017 fadO632
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Remove mobile care and flex box from bill
I need to remove mobile care. We have never used or requested the flex box.
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Customer Service
JPWildman2, You are correct. You will not lose access to your comcast.net email account if you do not upgrade to Yahoo Mail. The upgrade to Yahoo Mail is optional and offered at no cost, allowing customers to access their email on a better platform.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_uek6s7 We have received your message and will respond shortly. Thank you!
Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
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Hello user_o8rxfl thanks so much for reaching out on this thread and adding your voice to this conversation! You are correct, our Xfinity Mobile Premium Unlimited data plan does come with 100 GB prioritized data 5G+! After the data allowance threshol
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.
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We appreciate the additional information. When you get the error message is there any visible error code beginning with either an XRE or RDK displayed?
Fox News DVR recordings always defective?
Use Xfinity Stream App on your TV like in a Samsung etc to watch your ruined daily recordings by Xfinity [Edited: "Political"] as so far they cannot sabotage those. My DVR recordings are [Edited: "Language"] up in 3 alternate ways for years after many tries to fix. If Xfinity gets their Pacifica, Ca
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Promo ending
My 24 month promotion is ending which is increasing my monthly bill from $40.30 to $94.73. I would like to know if there is any way to reduce my monthly total again.
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Billing
I am also trying to find the battery backup to determine if Xfinity Pro is an option for me. Wish Xfinity didn't make it so difficult to figure out pricing and budget.
Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
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Cable line down in yard
There is a xfinity cable line down in my yard.I already had georgia power.The power company to come out.And they said it is a cable line.
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Customer Service
Sent information requested
Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
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@user_etc5hzy We would need to access your account to see if the symmetrical speeds are available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter
Availability of symetrical speeds
I live in Miami, 33186. Recently - 09/02/25 - I received a communication setting up updates in equipment to provide our area with symmetrical speeds. Is there any planned date for the availability? AT&T keeps knocking on my door with fiber offer, no contract, but I've been with Comcast since it was
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MadmanTH Hey there! Thanks for reaching out and we are happy to help. Have you attempted any of the steps above?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Good afternoon user_2dz43l. You have reached the right team, and we will be happy to assist you. I do have a couple of questions to better understand. Are you watching the channels on an Xfinity cable box? Or on the Xfinity Stream App? Are you receiv
Signal is pausing Audio also
TV signal is pausing All channels audio is also stopping Reset modem 2X
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user_ecsddq We understand why that’s frustrating. Local news is important, and you shouldn’t have to switch to a different city’s channel just to watch in HD. In many areas, local broadcast channels like WDIV are deliv
Can't get High Definition TV for Detroit channel WDIV
Can't get High Definition TV for Detroit channel WDIV, only low definition. We have to watch Toldeo NBC channel to get NBC High Definition. We want WDIV for local news.
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Having issue Prime Video not launching on bedroom tv. Diana Fraticelli, 422 Ocean Blvd N, Long Branch, NJ 07740
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Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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