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Customer service
I just received my bill and its $40 more this month because our loyalty discount ended. Despite the fact that the bottom of the bill says we are receiving a loyalty discount. It was raised $30 last July. So in the space of 2 years it increased $840 per year. That is totally ridiculous. Our services
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Customer Service
I have hit the chat icon and opened a chat, but no one is responding. I am growing more and more frustrated by the second. I just want this resolved.
Scammed and Told I was sent wrong iPad
I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went
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Why is our landline not working?
Our telephone landline stopped working. Why?
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Customer Service
I'm NOT wanting to be connected to this person who isn't even going to fix this
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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What is going on? WHY am I getting a string of posts by a stranger from 5 months ago? I'm not shelbyjean107 and I don't have any Apple devices. This is tangled up
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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I'm just receiving your message shown below this window. Below that is another message from XfinityDuron. My best answer is NO I need access to get into my email. NOW Please reset it so that I stop getting barred from entering my e
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@TerriB You and Again are correct about being able to reconfigure your client once Comcast switches off their server. To be clear, it sounds like you'll be able to keep your Outlook 2016 client. Once Comcast has migrated your email to Yahoo, you'll
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I'm confused. I'm reading shelyjean107 message below this window and I'm not part of this person's emails
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Voice button
Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.
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X1
@shelbyjean107 No. I don't have any apple devices
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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no, I can't find the conversation window. Am I logged in to my email now?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Thanks for your comment, user_a63e10. I'm sorry to hear you're experiencing a similar issue. In this case, you can report the call blocking error online. You can check the following article for further assistance: Report potential call blocking error
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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Hello user_db4bsm, thank you for reaching out here in our Xfinity Community forum. I will be happy to take a look at your account and equipment. Please send our team a direct message with your full name, the name listed on the account (if diffe
Doesn’t work at all
Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day
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Scammed and Told I was sent wrong iPad
I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went
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Customer Service
Cancel account
I hate this [Edited: "Inappropriate Language"] service, old accounts keep popping up, internet outages and for what! Slow lagging [Edited: "Inappropriate Language"] Internet
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Customer Service
Did the DM - an hour later (long lags between each message by Xfinity) - predictable outcome. No credit, no explanation why. Others - please relay your experiences if you've been overcharged like me.
Unethical Billing Practice
Xfinity changed the name of their Ultimate Plan to Premium last December. Premium is less money but they continued to overbill me until I discovered it, stating I was on a legacy plan. They refused to issue me a credit. This is unethical at best but likely illegal. [Edited: "Solicitation"]
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Xfinity Stream - accessing current account
I set up for a pending move and set up an account for the new address that just has internet. My plan at my current address uses Xfinity Stream to access our TV lineup and recording through a FireStick. When we login for Xfinity Stream we have no TV or recordings (though we do if I login through the
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Xfinity Stream Website
@user_o34x3t Hi there, thank you for reaching out, and I sincerely apologize for the experience you've had trying to cancel your NOW service. I would be happy to investigate this further. I will review the account details and work to determine why th
Unable to disconnect NOW Internet Service
I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi
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Doesn’t work at all
Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day
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Customer Service
user_1tyhot Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
XfinityVictor
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Scammed and Told I was sent wrong iPad
I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went
Question