Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (549.9K)

Most Recent
Selected Most Recent

@user_f9kpnt, I’m sorry this has been such a difficult start to your service. Let’s get the account reviewed so we can address the equipment activation and hotspot issue, as well as clarify why you may be seeing an installation charge aft

XfinityCarolyn

 commented 

11 hours ago

 to the conversation: 

0

0

U
Continuous issues

I am having continuous issues with my xfinity with the hotspot not working. My box not being able to activated. aswell as this every time I ring and try the chat it keeps going in a loop. I need an agent to contact me as I am not getting charged to install even though I bought a self install box.

Question

Hey @user_c9qqfz, Thank you for visiting our official Xfinity Forums Community support page. We would be unable to check the status of a cable modem prior to adding it to an account. If the modem is attached to another account, we would not be able t

XfinityDemitrius

 commented 

11 hours ago

 to the conversation: 

0

2

U
Title: Check Used Modem MAC Address Before Purchase

I'm planning to purchase a used cable modem to use with Xfinity in New Jersey. Before buying it, I'd like to verify whether its CM MAC address is eligible for activation, whether it's currently associated with another Xfinity account, and whether there are any restrictions on the device. Could an Xf

Question

U

Add me to the list of longtime customers who are looking to change providers if this is not fixed quickly. Complete miss by Xfinity!

user_yr0va4

 commented 

11 hours ago

 to the conversation: 

0

U
lodge a complaint about Favorites being removed

To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,

Question

I’m having the same issue with the new format

jlwhough

 replied 

11 hours ago

 to the conversation: 

0

U
Recordings not able to forward through commercials since reimagined

Since the Xfinity streaming app was reimagined, I am no longer able to fast forward through commercials on recorded shows on my LG tv. This is programming that was recorded yesterday and I was not trying to watch it live. Yet another issue with the new service.

Question

Agree with all. No reason to redo the app; it wasn’t broke. Xfinity return the scheduled recordings feature. Also list the recorded episodes by the name of the show, not the name of the episode. When there is only one recording, you can’t tell which

JM1028

 commented 

11 hours ago

 to the conversation: 

0

0

U
Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

Question

U

I’m very annoyed the scheduled recordings option is gone as well as the red dot in the guide showing what was recording at a glance. Whoever thought removing them was a good idea must’ve never used the app. Both need to be restored. In Face ID rather

user_5r7yuv

 commented 

11 hours ago

 to the conversation: 

0

0

U
Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

Question

U

Can’t watch any recordings on IPad Xfinity streaming app. Get a blank screen then technical issue msg

user_pjhfoi

 replied 

11 hours ago

 to the conversation: 

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U
New xfinity app update is terrible

Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings

Question

 • 

Xfinity Stream App

12

0

Good evening @user_kfioga! We’d be happy to take a closer look at your account and see what is preventing the subscription information from displaying properly. Please send us a direct message with your full name, complete service address, an

XfinityAldrik

 commented 

11 hours ago

 to the conversation: 

0

0

U
Peacock

I activated my Peacock subscription, but when I click to check the list of my subscriptions to activate it within my account, I keep getting a “we’re sorry. Please contact us” message.

Question

U

I agree that this app is awful!!!!!!! They have removed tons of functionality and added things that are worthless.  When I searched for a show name and tried to record it I couldn’t.  Also in addition to all the items jtaylor listed above

user_vqemyw

 replied 

11 hours ago

 to the conversation: 

0

U
New Updated Xfinity Streaming App 11/2026

Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!

Question

U
xfinity NOW internet issues - Need help from experts, xfinity assistant is no help.

I activated my Xfinity NOW Internet service today and paid $30 for 30 days of service. A few hours later, my internet stopped working. When I logged into the Xfinity NOW app to restart my modem, the app said I had no service, and I received an email stating that my service had been disconnected. The

Question

 • 

Email

7

0

0

U

I don’t mind upgrades and changes - I do mind listing recordings by episode name and not display the show name, no favorites which makes changing channels a long haul, and not showing scheduled recordings. I haven’t been able to watch my shows to fin

user_o5veem

 commented 

11 hours ago

 to the conversation: 

0

U
The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

U
New stream app interface recordings section

Why on the new Xfinity Stream app interface Does it only List the title of the Episode and not like it did before where you had the show title and then underneath it was the episodes for that show. Maybe there’s a setting you can change I could not find one on the Xfinity stream app for Apple iPhone

Question

 • 

Xfinity Stream App

4

0

0

Streaming app

Fire whoever designed the new streaming app and go back to the old one. The new one is definitely NOT an upgrade. Too many problems to enumerate, as I have to be somewhere tomorrow.

Question

 • 

Xfinity Stream Website

11

0

U
new modem

I received an email stating that my current modem is no longer receiving important security updates and that I should purchase a new modem, specifically, a Netgear CM2500 or CM3000 or "a compatible device." Following the link, I learned that the suggested Netgear modems are not available, but I can

Question

 • 

Your Home Network

39

1

0

U
Urgent Executive Escalation – Repeated Disconnection of Two Established Xfinity Accounts

We need immediate assistance from Comcast’s Executive Customer Relations or regional serviceability team. For years, Comcast has provided two independent internet services to two separate buildings on our Vermont property. Each has a dedicated physical cable line from the road, its own modem, and it

Question

 • 

Customer Service

9

1

0

U
Help with my account

Over the years it has been impossible to get help without people lying or hanging up on me. I have been to the store and nothing they said worked out. I had a streaming bundle for years that included Netflix without ads. As of tonight for some reason they cancelled that and want me to sign up with a

Question

 • 

Channels and Programming

4

0

0

U
I Think it's time to move on

I guess the xFinity streaming app for mobile devices has changed, based on what I'm reading in this forum. I think I will look at finding a different provider that keeps their users informed. I just spent over 20minutes trying to view a news feed that needed before I finally got on. The new UI is te

Question

 • 

Xfinity Stream App

5

0

0

U

They made recordings unusable. Agree, just put the old one back.

user_o5veem

 commented 

11 hours ago

 to the conversation: 

0

0

U
HORRIBLE Xfinity Stream App Update

Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh

Question

If you don't actually have both of the listed modems in your possession, I don't think it's a maintenance chore. I think they're trying to push us to call and sign up for their Gateway (combined modem&router) which is a monthly rental. (used to b

JanAtheCPA

 replied 

11 hours ago

 to the conversation: 

0

Modem Upgraded Needed

I got an email from xfinity saying"Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience." It also said"Your current modem is no longer receivin

Question

forum icon

New to the Community?

Start Here