Xfinity Community Forum

Well if you're using 7.3.5.0.1b5 as the current firmware for my modem. It would be nice to have the latest update please.

ronnie83l

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9 hours ago

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I had spoke to someone live on the phone last month about how last month I was charged more than usual and it was due to a promotion ending . We than spoke more about possible cancellation due to not being able to afford the new price (110$) and she had offered different plans. I agreed to change ov

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Billing

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help

Is there any real way to get help from comcast with an internet problem. Seriously

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Your Home Network

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Cancel my service

I would like to cancel my service with you guys please

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Customer Service

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Is peacock premium included in my plan? Do https://www.xfinity.com/hub/tv-video/peacock-premium or https://www.xfinity.com/search?q=peacock help?

BruceW

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9 hours ago

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Is peacock premium included in my pla ?

Is peacock premium included in my plan?

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Hey @Mableechoziggy , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your concerns for the cabling. I would be more than happy to offer my assistance looking into this fur

XfinityJanelle

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9 hours ago

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M

Complaints

Terrible amd hazardous wiring

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user_2qsa32, Hi there! I completely understand wanting to get the unused Xfinity cabling and exterior equipment cleaned up now that you’re switching providers. We’d be happy to take a closer look at the lines and equipment at your home an

XfinityGabriel

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9 hours ago

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Cables

Hi, I’m switching to Quantum Fiber and would like to have the unused Comcast/Xfinity cables removed from my house. I’d like to remove the exterior cable lines and any old exterior boxes that Xfinity is responsible for removing. Can you please submit a maintenance request and let me know what can be

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Thank you for the information @user_swjg83. Let us know what happens at the Xfinity store and if they are able to fix the issue.

XfinityJeff

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9 hours ago

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The worst service ever received

Before you complain to me here, I am fully aware that this is the "compliments" section. I didnt post here by mistake. Take my complaint. My complaint is about repeated inaccurate and contradictory statements, unfulfilled promises, a delayed cancellation, and an unresolved technical issue. It is not

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Yeah, I missed out on Final Destination free movie and the $10 Adidas gift card. I doubt they care of offer any compensations despite blaming the users for over a week then finally admitted it's on their side.

user_rg6mu1

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9 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Need help!

Recently moved and got my service hooked up at the new house. I was told the new service would be applied to my old account, but it appears it hasn’t and I cannot make my payment. I’ve tried calling customer support, but keep ending up in an endless loop of the AI assistant saying they don’t underst

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Sign-In and Account Management

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@user_cgg467 Thanks for confirming. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you tried uninstalling the app from your device, then downloading

XfinityRaul

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9 hours ago

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I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.

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@ronnie83l Good morning! We appreciate you reaching out to our Xfinity Forums regarding your firmware update. It helps us to help you, if you explain what you are needing in detail, and if you are running into any issues. Before we begin, are you say

XfinityKassie

commented

9 hours ago

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Modem

Firmware update to 7.3.5.0.1b5

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Yes, the dates and times appear accurate

user_cgg467

replied

9 hours ago

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I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.

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Yes this does literally nothing at all, if the past representative is to be believed it needs to be reprovisioned, whatever that means. The 2nd to last person told me she could do if for me last night right then and there but I couldn't risk losing

user_swjg83

replied

9 hours ago

to the conversation:

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The worst service ever received

Before you complain to me here, I am fully aware that this is the "compliments" section. I didnt post here by mistake. Take my complaint. My complaint is about repeated inaccurate and contradictory statements, unfulfilled promises, a delayed cancellation, and an unresolved technical issue. It is not

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I've called, I've gone in to several stores and I've chatted. They can't figure it out. The problem has even been escalated. Last year we had the same problem, Xfinity turned me over to a collection agency. Then they later cleared

user_waqgca

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9 hours ago

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I downgraded to xfinity now mobile. But I'm getting billed for xfinity mobile

I downgraded to now mobile and I'm getting billed for both services now

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I've got the same problem. Xfinity NOW tells me I'm current with my account and Xfinity Mobil says my account has been closed for two months. Yet I keep getting emails that I'm past due. It's time to move on from Xfinity!

user_waqgca

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10 hours ago

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I downgraded to xfinity now mobile. But I'm getting billed for xfinity mobile

I downgraded to now mobile and I'm getting billed for both services now

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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M

Complaints

Terrible amd hazardous wiring

Question

user_jyav14 Good morning, and welcome to Xfinity Forums! I'm happy to help you find out if Peacock Premium is included in your plan. You should be able to pull up your statement details, and on page 3 it will breakdown your subscription details; incl

XfinityKassie

commented

10 hours ago

to the conversation:

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Is peacock premium included in my pla ?

Is peacock premium included in my plan?

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

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Unauthorized change of plan by xfinity

FORMAL DISPUTE: Unauthorized Removal of My 5-Year Price Guarantee I am requesting formal escalation of my unresolved Xfinity billing and plan dispute. On August 1, 2025, Xfinity confirmed my order, and my order confirmation explicitly listed a “5-Year Price Guarantee discount” of $45 per month on my

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

0

U

Cables

Hi, I’m switching to Quantum Fiber and would like to have the unused Comcast/Xfinity cables removed from my house. I’d like to remove the exterior cable lines and any old exterior boxes that Xfinity is responsible for removing. Can you please submit a maintenance request and let me know what can be

Question