Xfinity Community Forum

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Need an agent

My tv in living room is giving me a NO SIGNAL message. How can I speak with a human

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Customer Service

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I am very sorry to hear about the experience with us, @user_wyt7a1, it certainly is not what we want for our customers. I would be more than happy to investigate the account, and ensure to submit a ticket for our team to investigate.

XfinityAdrienne

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13 hours ago

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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Back office rate codes?

Anyone have knowledge of these terms, with regard to Xfinity Gateway? "Backend rate codes and re-provisioning the caller ID notification code." I'm searching for an answer to why, after replacing an Xfinity modem with Xfinity's Gateway, my Smart TV no longer display caller ID. The most logical and u

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Home Phone Service & Equipment

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Hi there, @user_cex74e. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble getting your virtual gift card. If it was sent out in December, and it went to spam/junk, it has probably since been purged since we

XfinityFrank

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13 hours ago

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$200 Promotion Card

My Xfinity Incentive Tracker shows that my $200 virtual prepaid card was issued on December 5, 2025 and marked “Virtual Card Emailed,” but I never received the email. I searched my entire email account, including spam, trash, and archived mail, and there is no message from the stated incentive-card

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So, yesterday I received an email from Tom Karinshak, President and Chief Customer Experience Officer, stating a member of his team would connect with me within 24 hours using the contact information I provided. Of course the email is from a "donotr

NolensvilleMo

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13 hours ago

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

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I tried everything, even raised an FCC complaint, Dispute and what not. Xifinity will not stay longer, trust me!!

user_wyt7a1

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13 hours ago

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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Hey there, @RobInVancouver! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly look into submitting a ticket to explore all options with the box, and ensure it is repaired. Can you please send us a D

XfinityAdrienne

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13 hours ago

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Above ground pedestal replaced with an in-ground

Hello. I would like to have my outdoor communications pedestal, which happens to be damaged, replaced with a buried or flush-with-ground unit. Could a technician come out and assess whether this is possible? Thanks! -Rob

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Above ground pedestal replaced with an in-ground

Hello. I would like to have my outdoor communications pedestal, which happens to be damaged, replaced with a buried or flush-with-ground unit. Could a technician come out and assess whether this is possible? Thanks! -Rob

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Customer Service

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Hola, @user_tdn9uq, gracias por contactar a través de los foros de Xfinity sobre desconectar tu cuenta. Nos entristece perderte como cliente, pero puedo ayudarte a configurar esa desconexión. ¿Podrías enviarnos un mensaje directo con tu nombre comple

XfinityJeniece

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13 hours ago

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Necesito hablar con un agente directo no con IA

Necesito cancelar permanentemente el servicio de Internet de mi antigua dirección en Dacula. Ya no vivo allí y llevo tiempo intentando cancelar. No quiero transferir ni mover el servicio. Quiero que quede desconectado y necesito confirmación por escrito de la fecha efectiva de cancelación y del sald

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user_7teb38, thank you for reaching out to Xfinity Support. The best place to start would be to have the new carrier open a port escalation or routing ticket. Let us know how that goes and if we can do anything to help.

XfinityAngie

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13 hours ago

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Port number from xfinity landline

I am trying to port my number to another carrier. Other carrier says port completed several days ago. Voice is no longer listed as one of my services. Incoming calls still ring through xfinity. How do I fix this.

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@user_ke3q1i Thank you for visiting the Xfinity Forums and sharing your experience with your Xfinity Mobile billing while traveling. I can certainly understand how frustrating it must be to spend time trying to get this resolved and still not receive

XfinityEva

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13 hours ago

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Formal Billing Dispute – $569.22 International Charges / Ticket [Edited]

I am seeking assistance from Xfinity Support with an unresolved Xfinity Mobile billing dispute involving $569.22 in international charges. I have used Global Pass on previous international trips and have never experienced charges like this before. My account history should reflect that I have had Gl

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@user_gmsbci Our team can put in a request to the local team for a pole transfer request. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity

XfinityBradM

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13 hours ago

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Move lines from old utility pole to new one

JCP&L installed a new pole three weeks ago and we are waiting for Comcast to move their wires to the new pole.

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$200 Promotion Card

My Xfinity Incentive Tracker shows that my $200 virtual prepaid card was issued on December 5, 2025 and marked “Virtual Card Emailed,” but I never received the email. I searched my entire email account, including spam, trash, and archived mail, and there is no message from the stated incentive-card

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Billing

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We can certainly take a look into submitting a ticket if you are unable to pull up the PDF statement for the DPP for the Xfinity Mobile account, @user_wyt7a1! Please send us a DM to get started. Please send us a direct chat message with your

XfinityAdrienne

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13 hours ago

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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user_st0vi4, thank you for reaching out through Xfinity Forums. I would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Dir

XfinityAngie

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13 hours ago

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Need a serviceability ticket for a brand-new construction home missing from the database.

Need a serviceability ticket for a brand-new construction home in Clyde Hill, WA

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@user_j2hsyq, we want to thank you for reaching out on the Community Forum for support with your equipment issue. We are glad we were able to resolve your issue, work on your rates and provide information on the Seasonal Plan and Mobile service. Neve

XfinityFrank

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13 hours ago

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TV box charge

Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you

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Need a serviceability ticket for a brand-new construction home missing from the database.

Need a serviceability ticket for a brand-new construction home in Clyde Hill, WA

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Customer Service

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I wish it was actually that easy, that you made it sound like. Call any of you stores and ask them, Can they do it for a customer, the answer is NO, WE Don’t have the access, call your customer care and they say will say you will receive it in

user_wyt7a1

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13 hours ago

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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Oh no, I am very sorry to hear that there are troubles with the steps above @user_wyt7a1! What do you see when you attempt to follow the steps? Are you not seeing the PDF option? How are you accessing the account?

XfinityAdrienne

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13 hours ago

to the conversation:

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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@user_qw0ifk Thanks for making us aware that you're having trouble connecting to the Xfinity Stream app while away from home. Have you tried updating the location on the app to appear as away? This will help provide the channels available while not c

XfinityRaul

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13 hours ago

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Streaming while I’m not at my home Wi-Fi

I am having a hard time connecting on Xfinity stream. I am away from my home Wi-Fi.

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