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user_2r68rd What make and model TV and headphones are you using?
wireless head phones stopped working after cable box replaced
I replaced a dead cable box and programed (on screen) the new remote it came with. I have wireless headphones (non Bluetooth) connected to the TV in that room. I did not touch any connections involving the TV and the headphones. The headphones are in the correct mode, charged and synched. But no aud
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user_1gu0ry Thanks for reaching out to let us know about the issue. Normally, when an alert is received stating an email account has been locked because you haven't logged in it means your email account was flagged for non-use, and was closed. You ca
Locked out of email
You locked me out, I changed my password but still can't get into my [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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Can’t print an email from my iPad
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Devices
@user_cxcx62 @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Severe local WiFi packet loss/latency to Xfinity gateway – Ethernet is clean
Please mind the ChatGPT summary, as we are past my level of understanding of the issue, and I am doing the best I can... I’m looking for help diagnosing what appears to be a local WiFi issue with my Xfinity gateway/network that standard Xfinity diagnostics have not detected. This happens occasionall
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@user_81z00o Thanks for reaching out to us, to have underground utility lines located and marked, you need to reach call 811 or visit the 811 dig website to make the request. Once you make the request through 811 Dig, they will reach out to Xfinity t
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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Current box
My current box is an XG2v2-P, model PX022AN. I want to exchange it for a 4K-capable X1 box shipped to my home. Please confirm any shipping fees or monthly price changes.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
Question
@user_p6a178 @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)
This problem seems to be more common than we know! This problem started a couple of months ago. I am kind of nerdy and check my Netgear CAX80 logs EVERYDAY! Like I said, this started a couple of months ago, but something else started a couple of months ago as well. Channel 194 is now Channel 0 and i
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The reason I sent a DM was that I didn't want my neighbors addresses listed in a public forum. I didn't realize I was violating protocol.
Pixelation
Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.
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I can understand your concern user_50rh10. These emails are intended to provide information about your home WiFi Network and connected devices. We can certainly bring the feedback forward.
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "
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Hello and thanks for the reply. Still having the same issues, any suggestions? Thanks.
wireless head phones stopped working after cable box replaced
I replaced a dead cable box and programed (on screen) the new remote it came with. I have wireless headphones (non Bluetooth) connected to the TV in that room. I did not touch any connections involving the TV and the headphones. The headphones are in the correct mode, charged and synched. But no aud
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Get $10 to use on your next coffee order - Xfinity Rewards
I received my gift card fine. I manage my parents account since they are elderly and not very technical. I went to redeem theirs on the reward site. Everything was going fine. However, when I submitted it from the xfinity side, everything went okay. However, the email link that goes from Fandango gi
Question
Alright, that's a side of things I can attack from. I want to review some of your configuration on my end, @user_p6a178. To get started can you please send our team a direct message with your full name and service address. How to Send Us a Direct Mes
Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)
This problem seems to be more common than we know! This problem started a couple of months ago. I am kind of nerdy and check my Netgear CAX80 logs EVERYDAY! Like I said, this started a couple of months ago, but something else started a couple of months ago as well. Channel 194 is now Channel 0 and i
Question
how can i print the channel guide for area code 37129
Printable Channel line up by plan with channel numbers AND network name
I'm looking for a printable Xfinity channel line up by plan, that include both the channel# and the network name. Is there such a thing? I don't want to print 30 pages of channels I don't have! Thanks
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We've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the plant's bandwidth capability. Some of their cable plants and equipment still only extend out to 850 or 1000 MHz operation. At 957 MH
Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
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@user_b6bzjv Thanks for sharing the reason why you need to cancel your services with us. Congratulations on selling your house. I can help you submit the disconnect order. To be able to discuss account specifics, please send a direct message by click
Cancel Subscription
Hello, I would like to cancel my Xfinity internet service. I want the cancellation processed as soon as possible. Please confirm my cancellation date, any final charges, and how to return my equipment. I would prefer to complete this online without a phone call. Thank you. Please email me to let me
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Good afternoon user_du4o9i. I can certainly understand the concern if you are having connection issues. I know you mentioned your laptop is not connecting, are you experiencing issues with other devices in the home connecting? Here are some ad
XfinityJon
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home network > internet connection
For the last 24 hours I am unable to connect from my home network to the internet. This is from my laptop wirelessly direct to your router. The wireless connection connects (and checks out using your checker) but there is no ongoing connection to the internet. I am using the same laptop Right Now to
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