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No, there's no internet connection. Everything else is working—the modem and everything—but there's just no internet. Why can't I watch the football match?
Horrible Customer Service and Mobile charges for an iPad never received
I have never experienced customer service this bad. In November 2023, Xfinity offered me a promotional iPad. I never received the iPad. Despite that, Xfinity has been charging me monthly mobile service fees for it ever since. Over the past two and a half years, I’ve spent countless hours on the phon
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Hi @user_lt9yb7! Thanks for reaching out on our Xfinity Forum. My team is here to help. To further troubleshoot this Peacock activation issue, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In"
Peacock access
Hello, I have a peacock account via Xfinity rewards. However, shows I can watch on my TV app and streaming box are locked on my cellphone. However do I fix this? I tried deleting and reinstalling the app, signed out, signed back in but everything is still locked. Thank you, Lourdes
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Hey @user_ulp36q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable box. I would be more than happy to offer my assistance in getting a cable box or
I need an ARRIS XG1v4 cable box
I'd like to request a Arris XG1v4 Cable Box to replace current wireless 4k box which does not work in my house. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details?
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I am able to go into the settings and force stop the application. After that, my app works. Unfortunately, I have to do that each morning.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@painterfam Hi there! Thanks for sharing what you’ve already tried. We can definitely understand how frustrating that would be, especially after replacing the device and still running into the same “failure to upgrade” message. Si
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
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Hi James - The app is called Pushbullet Pro and I use the Windows app on my main PC, which allows me to type texts on a full-size keyboard instead of on my phone. Pushbullet Pro works fine when I turn off Advanced Security. Below is what the Xfinity
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
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@user_82672o I'd like to take a closer look at your account to see what we can do to help remedy this issue with your phone. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper ic
E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
Question
i did do airplane mode for at least 30 mins and back off again, no change. currently, it stays on airplane mode. when it stopped reading esim, it was checking for a network (?) every other second, literally, which pauses and interrupts anything im do
E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
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For users wanting to test speeds on a wired windows PC/laptop, go to the Microsoft Store. In the search bar, type Speedtest by Ookla and use it. The Xfinity app will only test speeds to and from your smartphone and as stated, the link to speedtest.xf
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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user_9ymbm6 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll be happy to look into this further and see what we can do to help. Please send a Direct Mes
RCS CHATS ON GOOGLE
I went to xfinity, and they literally lost Hope in their own staff and tech support. Nothing they tried worked. I paid off my phone and bought a new one and nothing is helping. When looking for and to say "connected" or "connecting", instead now it says "not supported". I'm hoping to go to another c
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@XfinityOrlandoM Did you not read through this thread to the end before giving this answer to the User? If you did you would have discovered that the problem has been fixed with an update to the Xfinity App. Unreal !
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I'd like to clarify that the app does not natively have email integration, @lala219. The app is simply pulling up the webpage for your comcat.net email inbox. The same can be said for your voicemail as well. You'll notice that we are fans of efficien
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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I should repeat that the same hung is happening with my voice mail. It “loads” but all I see is hits where the messages should be.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hey @user_c341na , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further f
INTERNET IS NOT WORKING
MY INTERNET IS NOT WORKING AND THIS PROBLEM HAD ON TUESDAY AND MY SERVICE IN ADDITION, BACK ON.
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Yes I originally used the Samsung app and that stopped working with my Comcast’s email back in February. I had to use the browser on my phone until the Xfinity app had the email capability. I tried all the usual fixes for that too and they didn’t wor
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
Hi there and welcome to Comcast @user_ivsfq2. Thank you so much for reaching out to us regarding your website concerns. You are in the right place and we are happy to assist you today. Have you contacted our CSA team? You can report this issue on th
Business website falsely blocked by Advanced Security / safebrowse.io — handofyou.app
I'm the owner of https://www.handofyou.app/. Xfinity Advanced Security (safebrowse.io / CUJO AI) is incorrectly blocking it — visitors get ERR_SSL_PROTOCOL_ERROR and a redirect to safebrowse.io/warn.html. This is a false positive on a newly registered domain. handofyou.app is a legitimate free web a
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INTERNET IS NOT WORKING
MY INTERNET IS NOT WORKING AND THIS PROBLEM HAD ON TUESDAY AND MY SERVICE IN ADDITION, BACK ON.
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Customer Service
UNCNU Hello there, and thank you for sharing your experience with Xfinit Forums when trying to cast Xfinity Stream. I'm here to help! I have a quick question. When you got your new TV, did you update your wifi network settings to your personal wifi n
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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@ChewieRoRo Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Com
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Does your retention department know they are on a deadline to restore NFL Network and RedZone?
Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi
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