Xfinity Community Forum

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Hi, I just checked the rental agreement, it is not WiFi ready services but it is instead bulk services so I am still getting the equipment sent to me and need to be able to put that address in to create my ID

user_ccpmzv

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15 hours ago

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U

Trying to create Xfinity ID, doesn't recognize my address

I'm moving to a place where the internet is through xfinity bundled services from the management company. I set up that account a week ago and am trying to create my Xfinity ID now, but when I try it says it doesn't recognize my address. This is technically my 2nd account under this phone number sin

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Glad to hear it's been resolved. Please don't hesitate to reach back out if necessary. We appreciate your time with us.

XfinityMatthew

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15 hours ago

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U

Peacock with Gig Speed Reward after moving

Hello, I recently moved and transferred my service to the new address. When I attempt to activate my Peacock service, I receive the error, "PPG_0017_489f00a"(Your Xfinity account is already linked to another Peacock account. Here’s How to Find It). This email (Emailed tied to my account) is the acco

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

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U

Xfinity Customer Experience

I’m writing this with deep frustration and disappointment after months of ongoing issues with my Xfinity service. I’ve been experiencing constant problems with my internet connection and unexpected extra charges that make me feel taken advantage of rather than valued as a customer. Recently, I was e

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missing emails in personal folders

missing emails that were in personal folders.

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Email

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OK I’m having the same problem. It is now October 20 when I hit the blue button and ask for sunrise all I get is the informational channel no place to order it. I tried to go online no place to order it told me I needed to call. Customer customer ser

nm469

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15 hours ago

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U

NHL center ice

I am trying to order NHL Center Ice. When I try to use the remote, there is no way to sign up, it just tells you about the channel. I’ve tried ordering it through the xfinity website, and there is no place to order it. I’ve called multiple times to xfinity and the agents cannot help. I need help!

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U

I was assisted through DM's and eventually received a call that resolved my issue. Thank you so much for the support! This can be closed now.

user_AK120

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15 hours ago

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U

Peacock with Gig Speed Reward after moving

Hello, I recently moved and transferred my service to the new address. When I attempt to activate my Peacock service, I receive the error, "PPG_0017_489f00a"(Your Xfinity account is already linked to another Peacock account. Here’s How to Find It). This email (Emailed tied to my account) is the acco

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Wow. I have had nearly the EXACT same experience as OP (user_o4ywpk). I have been told the same reasons why the order can't go through (expired pricing, only for new customers, can't see the order on their end, etc.) I'm writing this in October 2025,

user_ghvyac

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15 hours ago

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title. Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of p

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Internet speed

How do I decrease my internet speed

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Customer Service

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Can you try this direct link after being signed in? Xfinity Forums Direct Messaging Link

XfinityAlfonso

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15 hours ago

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U

How do I log a damage claim/complaint?

Xfinity had a 3rd party dig under my driveway and under my lawn to install a neighbors Xfinity service cable. 3 times I asked that they do not come on to my property unless I was present to assure there was no damage to my irrigation system or driveway. They still showed up when I was not home and d

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Concern moved here to the E-mail help section.

EG

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15 hours ago

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U

Trying to access my email account [Edited]

I'm trying to access my email account and have been unsuccessful.

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J

I understand what you're saying, but as stated, the speed with Nighthawk was 110Mbps BEFORE my plan was updated to 1Gbps (i was at 400 Mbps tier) and no one has given an explanation for that yet. I'll report back once i downgrade.

joizeeX

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15 hours ago

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Nighthawk CAX30 Ethernet speed slower than Xfinity modem

I was using a rented modem/router for years and decided to purchase Nighthawk CAX30 AX2700 with DOCSIS 3.1. My Internet tier was 400Mbps. Google speed test for Ethernet connected PC on Xfinity modem was 420Mbps download. Plugged in the Nighthawk and had it provisioned via the app. Tested at only 110

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I have already done this and have yet to receive a response. What is that you want ? You can discuss here. Frankly Im exhausted from speaking/ being transferred to different agents within this organization. I am requesting an executive/ senior level

user_ozhqkv

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16 hours ago

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Repeated Unauthorized Shipment and Mishandled Account — Requesting Senior Escalation

I’m posting publicly because my account continues to be mishandled despite multiple escalations through Executive Care and direct communication with Xfinity representatives. I have repeatedly declined Home Services and requested that my account remain Internet Essentials only, yet I have received an

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Concern moved here to the E-mail help section.

EG

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16 hours ago

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U

No email

I cannot access my e-mail. Help

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Still with you here my friend, @user_6di1r6 as mentioned earlier please keep in mind we are not an instant chat and our responses may be delayed, however, you will not be "disconnected" or have to start again.

XfinityEva

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16 hours ago

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changing plan

Hello, The customer service was not helpful at all. Most of the time they don't know what they are doing. I only wanted to change my plan but he could not and told you should talk to a virtual assistant. How it is possible that a live agent can not do this. If they can not change my plan I need to c

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My ethernet port wall outlet became somewhat messed up and the ports got pushed into the wall and out of place, and the cover of the port outlet came off, so I need someone to come in and repair said enthernet port outlet. My Maintenance will not do

user_c5d5lc

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16 hours ago

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Agent

Our ethernet port needs replacing

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If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. And you could also try using a VPN service, but it's a crapsho

EG

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16 hours ago

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C

IP address getting flagged blocked

Hi My IP address is frequently getting flagged or blocked. eg. when I try to edit wiki page, it says my IP is blocked, or access NY times, it gives an error on IP. I have a residential internet and there is hardly any activity from our site., wondering if the IP was recycled and earlier assigneee ha

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This is absolutelly insane, I have been lied too by 5 of your agents and there has been 0 things done about this. Two of your agents on saturday confirmed I had a payment extension until 2nd, Turns out the chat agent i spoke with on sunday avinish st

wthemanjr

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16 hours ago

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W

I want to make sure this is legit and my services won't be suspended

I spoke with an agent today and they stated they extened my payment agrred date but i check my account and its still stating that it will be suspended on the 20th, Is there anyone here who can confirm this information?

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U

@XfinityAngie I tried to chat with an agent. starts at 2 pm and now it is 14:51 and the agent is disappeared.

user_6di1r6

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16 hours ago

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U

changing plan

Hello, The customer service was not helpful at all. Most of the time they don't know what they are doing. I only wanted to change my plan but he could not and told you should talk to a virtual assistant. How it is possible that a live agent can not do this. If they can not change my plan I need to c

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We appreciate you following up 1-1 with us, user_db7v7o, and we do respond to each message in the order received. We'll be with you shortly on that 1-1 thread, and look forward to serving you.

XfinityAlfonso

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16 hours ago

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U

New order with confirmation, but Xfinity doesn't see it and will not honor the new price.

I had modified my current plan about a week ago with a new price, but the same services. I got a confirmation with that new price. I can see that order info in my account online with the same confirmation. But mu upcoming charge doesn't reflect the new price. I called a few times and I was finally c

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Still dithered. Please advise.

user_3980he

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16 hours ago

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U

How do I log a damage claim/complaint?

Xfinity had a 3rd party dig under my driveway and under my lawn to install a neighbors Xfinity service cable. 3 times I asked that they do not come on to my property unless I was present to assure there was no damage to my irrigation system or driveway. They still showed up when I was not home and d

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