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@user_xx0w3m To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” sect
espn unlimited
I originally posted about this ESPN Unlimited problem under user_1v383x. XfinityAlfonso asked me to send a private message to Xfinity Support, which I did, but I never received a response. I am now using my own Xfinity ID, user_xx0w3m. Can someone please help me continue with this issue? I've been t
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Intermittent internet drops every few minutes
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
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Your Home Network
user_p7dw4g WOW! Thank you so much for taking the time to share this experience. It is wonderful to hear how patient, kind, and thorough Arbit was while assisting you and your mother. The level of care and respect you described throughout the call, i
Customer Service of Arbit was 11/10
I was helped by the associate named Arbit. He was very patient, kind and understanding! He went above and beyond for my mother and I. We never felt rushed and he had an answer to all of our questions and I NEVER felt like I was being looked down on for repeating a question for clarification for some
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I’m always on VPN during work hours.
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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Hello, yes I was on the phone with Xfinity and they said the modem looks fine. It continues to disconnect every 10 mins.
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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Customer Service of Arbit was 11/10
I was helped by the associate named Arbit. He was very patient, kind and understanding! He went above and beyond for my mother and I. We never felt rushed and he had an answer to all of our questions and I NEVER felt like I was being looked down on for repeating a question for clarification for some
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Customer Service
Intermittent Line Drops - Unresolved Maintenance Ticket / Tech Escalation Requested
A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/ups
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Your Home Network
user_mg3qvp, thanks so much for reaching out through the Xfinity Forums. I know it has to be frustrating when your internet isn't working correctly. I would recommend troubleshooting your Wi-Fi first. Here is a link that should help. Let us know if y
Error tvapp-00273
I have received error tvapp-00273 for 2 days when trying to cast to my tv from tge xfinity stream app on my phone. For the last 2 months my xfinity wifi has been awful. What do I do to fix streaming to my smart tv??? I use my phone to run the xfinity stream app and cast to my tv from inside the app.
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10 days and still no resolution…
Entire 4-unit building has been without Xfinity since August 29 - shared infrastructure issue
My entire 4-unit apartment building has been without Xfinity Internet since August 29, 2026, and we still have no service as of September 4. I have spoken with my neighbors, and the other units in the building are also completely without Xfinity Internet. They have independently contacted Xfinity an
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Just ordered 3 fire sticks and guess why im here?!?! This needs to be resolved! Any updates?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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My Cancelled Internet is Still Billing Me
I cancelled my internet plan on 8/31 and received phone and email confirmation. Now I'm receiving an incorrect bill for continued service at that old address that's twice as high. I need direct messaging ASAP to get this resolved.
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Billing
Hi there and welcome to Comcast @user_hf7hgv. I am sorry to hear that you have not been getting a resolution to your account concerns for the past 5 months. You are in the right place and we are happy to assist you today. Please send us a direct cha
5 MONTHS FOR NOTHING??
I need to speak with someone ASAP regarding my account. Please call me at [Edited: "Personal Information"]. Five months of WHAT exactly? That is how long I have been dealing with this [Edited: "Profanity"]! Five months of phone calls, tickets, people telling me things were fixed when they weren’t, p
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We would be happy to review current promotions @user_clh52 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start new conversation" (penc
Switch to student plan
Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something
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Hola y bienvenido a Comcast. Muchas gracias por contactarnos con respecto a las dudas sobre su cuenta. Veo que se está mudando y necesita cancelar su cuenta. Ha llegado al lugar indicado y estaremos encantados de ayudarle hoy mismo. Por favor,
Cancellation
Hi, I have permanently moved overseas to Italy and need to cancel my Xfinity residential service. I have been unable to reach customer service by phone and cannot reliably receive a U.S. callback. Please help me disconnect the account.
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Hello @user_mhb are you activating your modem and service for the first time? Or are you replacing an existing modem? We want to reference this article while taking a closer look at everything. https://www.xfinity.com/support/articles/activate-xfi-ga
Activate my own modem router
I need help activating a new modem router that is not an xfinity brand. I cannot see the WiFi tab on the app and it does not let me enter the new MAC address anywhere.
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Hello @user_p9y160 we appreciate your post. Our team can help. We'll just need to work in a direct message, so we can locate your account and ticket. Please send us a direct message with your name and service address when you have a chance. To do so,
Membership tier update not processing
Anyone have success getting their membership benefit tier corrected (upgraded) using a support ticket? I spent over an hour on the chat giving the details of all my past addresses and dates of service with Xfinity. I’ve been waiting almost a month now, blown past both deadlines that were asserted. I
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Good morning @user_860woq our team would love to assist in getting your spends where they should be. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Me
internet speed checks
while i'm getting the 1 gig speed into my router, i'm only getting around 300 mbps on the ethernet and wifi connections. I've tried going through the troubleshooting with the assistant but no success. i think it might be my router, but i can't seem to even open a ticket.
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@user_iuf4ia Our team is here to help. Can you share more information with us? Are you purchasing a new phone, upgrading, buying accessories etc.? Which promotion are you referring to? Are you seeing any error codes or error messages?
Promotions on phone
I tried to order it but it won’t let me so I don’t know what to do exactly
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user_h02mis Thank you for reaching out through our Xfinity Community Forums. First, I want to say I'm very sorry for your loss and the difficult week you've been going through. If there is already an active promise-to-pay arrangement on the a
Extend my payment arrangement for friday sept 11 please
hi I have a request please. I would like someone to take a look to see if anyway possible my payment arrangement can be changed from today until Friday, which is September the 11th, I’ve had a death in the family and I’m actually out of town. I’ve missed work this week however I do get a check. They
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Thank you for creating a post and seeking additional help from the community, @user_g517w4. As one of the Digital Care Team members that's been assisting you for the last 2+ weeks, for the sake of the community, I'll comment that your escalation is s
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new iPhone 17 pro is active & working fine but the Xfinity App & online account still says I need to activate it??
I purchased my new iPhone 17 Pro in a Xfinity store, the new phone was activated, and I did the quick start from my existing iPhone 13 right in the store, the rep made sure everything transferred correctly that my new iPhone worked on cellular service, when I got home I double checked everything and
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