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Moving addesses
I have already moved and set up my existing Wi-Fi router. Now all I need to do is change my address from my old place to my new address. Every time I try to change it on the website it says we’re sorry and to contact support but every time I contact support it sends me to the Xfinity assistant who t
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Sign-In and Account Management
all my ssid are named the same thing
all my ssid are named the same thing on my router. I want a name for each 2.4. 5 and 6
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Your Home Network
Accepted Solution
router data usage
I am having problems with the router-modem data usage suddenly going way up in March. I received a notice that we were over the limit and it is still happening. I suspect something is wrong with the router-modem itself which was replaced a year ago by Xfinity techician.
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Your Home Network
Hello @MarmotObserver, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. I will need to bring up your account to see your data usage and to get to the bottom of your concern. I
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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user_jdkdnp, thank you for allowing us to work with you. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and
“Over the total number of lines" error message?
I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it wi
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THANK YOU VERY MUCH!
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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X1
user_4a1oy2 Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
Question
I am having the same issue with a sudden increase in data usage in March 2026 indicating we are way over our allotment. It is an Xfinity router we rent from Xfinity. I have tried the chatbots and live agents who do not seem to be able to help.
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
Question
The invoice did adjust but did not adjust to zero like the rep on the telephone said it would. The balance owe is $12.08. Upon looking at the charges I see there is $13.33 for "services added" which I do not understand. Can you take a look into it an
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
Question
Accepted Solution
@user_t52g4f My team can help you as we did receive your live chat. We will help you over there moving forward.
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
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user_wque1c There was a known issue for PBS a while ago, but I am no longer seeing the issue. If you are still running into issues, please let us know, so we can better assist.
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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Hello @user_0l26k1, thanks for taking the time to post on our Xfinity Forums Community page. I apologize about any confusion regarding your final bill. Typically, the Storm Ready Wi-Fi is equipment that is purchased, usually in a 36-month installment
-charged $98 for storm ready wifi
-I moved and canceled my xfinity. Why was I charged $98 for storm ready WiFi after I closed the account
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Accepted Solution
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
-charged $98 for storm ready wifi
-I moved and canceled my xfinity. Why was I charged $98 for storm ready WiFi after I closed the account
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user_7074df Your bills are always available online, even after you close out your account. You can check out the steps on how to locate the PDF bills here.
XfinityAmandaB
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18 hours ago
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Copy of bill
Need copy of last billing
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