Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (478.2K)
Tech not showing up
Every time I need you to come to fix my cable you never can find my house. I have told you over and over again where I live.
Question
•
Customer Service
Can you link one of these packages? I only see peacock bundles since the page has peacock preselected
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
Question
Let me review the internet account to see if there is anything there that is causing the transfer problem user_1nx88k. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
Question
Hello @user_w4dsas,Please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate publ
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
Question
yes I reached out to chat assistance in portal many times and no luck hence I posted in forum for support
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
Question
@XfinityMatthew Thank you for your reply .. I have the equipment ready to return and pay any other fees owed asap. I was advised to get an email first sent that debt will be cleared once paid and collection agency will be informed once I return equ
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
Question
user_cknoo3 Thanks for reaching out to us today about reactivating TV service. I would be happy to review the account to assist with getting it back on for you! Can you send us a direct message with your full name, name of account holder (if di
Seasonal temporary
guess my name is Thomas. I have been on the phone multiple times to get my TV service turned back on all my bills caught up. Can we please get this taken care of
Question
@user_nctl9d - You've come to the right place! We can definitely look into getting this fully resolved for you :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will
Why can't Comcast figure out how to fix a drop to my home after 3 attempts to have it fixed?
I have been to the Xfinity store, contacted repair and even the billing offices. It doesn't seem that Comcast can figure out how to have a tech come out and fix the drop to my home AFTER 3 ATTEMPTS! I really appears that you want to charge an install fee instead and have your people come out and dri
Question
Hello @user_p40vwf Thanks for reaching out. We'd be happy to take a look at the account to see what is going on. Any package orders or changes are sent to you for approval. So we should be able to see any agreements that were approved on the account.
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110 I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months late
Question
Why can't Comcast figure out how to fix a drop to my home after 3 attempts to have it fixed?
I have been to the Xfinity store, contacted repair and even the billing offices. It doesn't seem that Comcast can figure out how to have a tech come out and fix the drop to my home AFTER 3 ATTEMPTS! I really appears that you want to charge an install fee instead and have your people come out and dri
Question
•
Customer Service
Closed
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110 I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months late
Question
•
Customer Service
Seasonal temporary
guess my name is Thomas. I have been on the phone multiple times to get my TV service turned back on all my bills caught up. Can we please get this taken care of
Question
•
Customer Service
NFL Network and Red Zone
Has anybody heard any news on this? Getting tired of waiting. Get these back before football season or at least let us know what is going on. This is ridiculous
Question
•
X1
user_9d84ym, I hear you, and I’m really sorry for how this has been handled. You’ve spent a lot of time trying to get help across multiple channels, and it’s understandable why you’re at this point. Being told someone will fo
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
Question
Disconnecting service
I’m having a difficult time disconnecting my service
Question
•
Sign-In and Account Management
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
Question
•
Customer Service
I would like to add to this... I am also not seeing certain DVR programs in the Last Watched list. For me, it seems to be specifically cloud DVR recordings. All other recordings, channels, and on-demand programs appear on the list like usual.
Tcalg
commented
8 hours ago
to the conversation:
0
0
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question