Official

Accepted

Unanswered

Advanced Filters

Search Results (466.7K)

Most Recent
Selected Most Recent

I'm not sure I understand. Shouldn't purchasing Xfinity sevice supposed to provide me with internet service throughout my home without additional purchases? otherwise what was the point of having the service?

 to the conversation: 

0

Dead Spots

I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?

Question

Hi there @user_taq5f8 Thank you so much for reaching out on our Xfinity Community Forum about adding Wifi Extenders. I'll be happy to assist. If you have rooms in your home with poor WiFi connectivity due to a weak or inconsistent WiFi signal, Xfini

 to the conversation: 

0

6

Dead Spots

I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?

Question

When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

198

2

What can you advise?

 to the conversation: 

0

Dead Spots

I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 hours ago

 to the conversation: 

0

0

URGENT- UNABLE TO PURCHASE XFINITY NOW INTERNET DUE TO ON GOING WEBSITE ERROR ISSUES!

Dear Xfinity Support Team, I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved. What I Have Tried So

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 hours ago

 to the conversation: 

0

1

Dead Spots

I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?

Question

Streaming

Can the firewall block certain streaming services?

Question

3

0

0

Hello @earplug and thank you for reaching out on our Xfinity Community forums with your concern. Visual voicemail is an amazing tool, but it does have some limitations. Visual voicemail typically requires a cellular handshake in order to sync w

 to the conversation: 

0

0

visual voicemail

I cannot access Visual Voicemail from home. I have a Pixel 10 Pro Max. I get the message Servers Are Unavailable. I CAN use Visual Voicemail when I am away from home. I can retrieve message via *86 At home I need to use WiFi Calling due to poor cell signal of -117 dBm 17 asu.

Question

@user_0810e9, Good question. We can’t personally submit or track change requests to the web content team, but feedback like this can be shared internally through the proper channels.

 to the conversation: 

0

Pedestal Repair Process

FYI to customers reporting damaged pedestals (and probably other exterior hardware issues): www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments An agent will open a ticket, which will be accessible, temporarily, through the Xfinity Assistant and the website. www.xfinity.com/s

Question

System Administrator Bounce Message

I sent an email to 12 of my contacts; all on BCC line and received the following message from System Administrator : Your message did not reach some or all of the intended recipients. Subject: Some old some new Sent: 4/25/2026 1:10 PM The following recipient(s) cannot be reached: My issue is that no

Question

12

0

0

Concern moved here to the E-mail help section.

 commented 

13 hours ago

 to the conversation: 

0

0

How to access

I need to access my Comcast.net email

Question

I’m looking to pay my bill

It’s been a pain in the neck. Why it’s made so difficult. It used to be one..two..three

Question

8

1

0

Can’t get xfinitywifi hotspot to connect

I keep trying to get the xfinitywifi hotspot to load so I can log in after purchasing the now pass for $30 and it won’t load.

Question

11

1

0

I understand that you would like your refund, @user_58yycg Please send a DM with your full first and last name along with your full service address so that I can assist you further.

 to the conversation: 

0

0

Want a refund for negative balance

Xfinity apparently owes me money and I’d like to recive it so I’d like a refund sent to me with the amount owed

Question

Do you intend to submit a change request to the web content team to add this use case?

 to the conversation: 

0

Pedestal Repair Process

FYI to customers reporting damaged pedestals (and probably other exterior hardware issues): www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments An agent will open a ticket, which will be accessible, temporarily, through the Xfinity Assistant and the website. www.xfinity.com/s

Question

@bmwsteve​ its time to unite and all leave comcast!!!! They think they are the only choice.....NOT!!!

 to the conversation: 

0

Scripps

When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.

Question

Want a refund for negative balance

Xfinity apparently owes me money and I’d like to recive it so I’d like a refund sent to me with the amount owed

Question

9

1

0

forum icon

New to the Community?

Start Here