Xfinity Community Forum

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Outside cable from utility pole is down

The outside cable from the utility pole is disconnected and laying in the ground.

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Customer Service

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Hello, @user_2lefzx you'll want to sign into the Xfinity Stream Store at https://www.xfinity.com/yoursubscriptions to view your services and activate your subscriptions.

XfinityJosephA

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7 hours ago

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Activate

I would like to activate Disney and whatever else is free with my subscription

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Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.

George1_

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7 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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user_f81vzd, Hi there! Thanks for taking the time out of your day to reach out. As a video subscriber myself, I know it’s frustrating when a channel you watch suddenly isn’t there. You've knocked on the right door over virtual land. We ar

XfinityGabriel

commented

7 hours ago

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Fetv not there

I went to watch fetv channel 1095 and it is gone can you explain?

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Here you go! Follow the steps below to send us the DM. To send a "direct message" / "private message" message to Xfinity Support: Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pencil and paper) icon The "To:"

XfinityJorge

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8 hours ago

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

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Accepted Solution

Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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Channels and Programming

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@XfinityThomasC How do I DM you?

user_donk4a

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8 hours ago

to the conversation:

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

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user_wo6oze, Thanks for sharing these details and for your patience. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum p

XfinityGabriel

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8 hours ago

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Peacock activation

I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare

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Accepted Solution

Greetings, @Djdbo314! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service transfer, but you have definit

XfinityJamesC

commented

8 hours ago

to the conversation:

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Account Issues

May 12th, I put in a transfer from my old address, to my new address, for the 15th of May. May 10th, I paid my bill. The 15th comes, I move my things into my home, connected the modem, and I'm thinking everything is fine. As of May 20th, my service was disconnected and I was told that I had a balanc

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hborchew, Hi there! Thanks for taking the time to reach out. I can definitely understand the inconvenience caused by repeated interruptions myself. That’s definitely not the experience we want for you. You've reached the right place. Over socia

XfinityGabriel

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8 hours ago

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I have an open case [Edited: "Personal Information"] for repeated internet outages and need to escalate. Requesting contact from the Digital Care Team.

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Hello, user_pfe5ts, thank you for reaching out via our Xfinity Community Forums. I am really sorry to hear about this experience. I can understand how frustrating it is to make that drive and then not be able to get the equipment you were expecting,

XfinityChristy

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8 hours ago

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Want to register complain

Want to register a complain

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How to get to my mailbox? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

commented

8 hours ago

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Mailbox

How to get to my mailbox?

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We would be happy to review your account with you @GRBU2 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper)

XfinityJoe

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8 hours ago

to the conversation:

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Promotion Ending

My promotion is ending and would like to connect with someone about my options.

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I was just at the Kingfisher location in Frederick Md the manager is rude . I was told yesterday by an agent that they had the XB10 routers in stock. I live in PA . When I arrived I told them that when I spoke to an agent yesterday she told me they

user_pfe5ts

commented

8 hours ago

to the conversation:

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Want to register complain

Want to register a complain

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user_itovaz Hello and thank you for reaching out via our Xfinity Community Forums. I want to make sure I understand what you’re seeing so I can help. It sounds like this may be about an older Comcast or Xfinity email account and a message about

XfinityChristy

commented

8 hours ago

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Email

I have an older version timecast, xfinity.Email, do I need to do anything at this time? I get an email saying i'm gonna text up.The terms might be soam

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Good morning user_dqb3cp! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. You can monitor your Xfinity appointment via the Xfinity App on your mobile device. My te

XfinityAmira

commented

8 hours ago

to the conversation:

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Service call

No one here yet. Service call supposed to be here 8-10am.

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I’ve come back again now as my promotion is ending. Can I connect with an agent via direct message?

GRBU2

replied

8 hours ago

to the conversation:

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Promotion Ending

My promotion is ending and would like to connect with someone about my options.

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Email

I have an older version timecast, xfinity.Email, do I need to do anything at this time? I get an email saying i'm gonna text up.The terms might be soam

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Email

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@XfinityGabriel I couldn't find any way to actually talk to a person at Peacock or I would have definitely tried there first

user_wo6oze

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9 hours ago

to the conversation:

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Peacock activation

I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare

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I tried clearing browsing data and cookies and using an incognito window. Those things didn't help. The only advice I got from Peacock was a link to the Xfinity instructions for activation.

user_wo6oze

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9 hours ago

to the conversation:

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U

Peacock activation

I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare

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