Xfinity Community Forum

ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Xfinity App

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Eating some humble pie after having a better look at my coax cable. The center wire inside the connector had recessed to the extent that it wasn't making contact with the modem. Reseating (err... pushing with force) the wire back into the conn

AvgGeek

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18 hours ago

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Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

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I need my xfinity account number

user_tf4fs4

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18 hours ago

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Account number

Looking for my account number I need it for my new place

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My bills

Hi it said I have no bills to pay this month? Is this correct?

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Customer Service

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zoom3zoom I can definitely understand your concerns, If you would prefer to reach out to us by phone you can call us at 1-800-XFINITY (1-800-934-6489).

XfinityBrianH

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18 hours ago

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Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa

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New phone line with Xfinity

They were porting my number in from At&T. On phone for over an hour. 3-way call with AT&T and your rep. AT&T unlocked phone and we setup the pin numbers. Your rep gave me a temp number and said it would be a few minutes, and it would port over. After restart and it will be fine. Phone now has no ser

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Network

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Going to the Xfinity store is always a bad experience, they are just sales people, and know nothing about the equipment and service they sell 👎

user_295896

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18 hours ago

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Xfinity mobile is horrendous.

Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I

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NFL Network and RedZone

What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond

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X1

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Hello, @user_d4g248, and thanks for reaching out to us on our Xfinity Community Forum! I apologize hearing your Xfinity Voice is not working. Can you let us know what error you are getting? What troubleshooting have you tried? Have you checked our Ap

XfinityMelinda

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18 hours ago

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home phone not workinng

home phone not working

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This needs to be resolved ASAP! Enough already. Xfinity is extremely expensive and customer service is horrible. Why are we paying for something we don't receive?? GET IT DONE!!

user_3dee3e

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18 hours ago

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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@XfinityAlyssaA If someone can help us we are seniors. If I could call someone and not have go through all the [Edited: "Inappropriate Language"] to get to someone to help. This seems to happen every few years. I would be so grateful. It seems lik

zoom3zoom

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18 hours ago

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Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa

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Bet they installed the wrong profile on the ONU.

ugaguy2010

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18 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Hi @user_5s27n7. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity account changes. Please send a direct message by clicking the chat icon in the upper right corner of th

XfinityDemitrius

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18 hours ago

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turn off

I am moving out of my apartment in Tallahassee and need to turn off the internet.

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Afraid it isn't working yet. I've been de-provisioned from the XER10 but the ONU is trying to authenticate my router as I'm seeing EAPOL 802.1x traffic

user_wnclq1

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18 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is m

zoom3zoom

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18 hours ago

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Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa

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user_smuhof Thank you for taking time out of your day to share the resolution you found for anyone else in the Community Forum that might experience something similar going forward :). You can connect with a dedicated NOW specialist here: https://www

XfinityEmilyB

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19 hours ago

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Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

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Hi there, @user_hqlpgd ! I'd be happy to assist you with your TV streaming cancellation. Please send me a DM with your full first and last name and complete service address so I can securely locate your account and review your service options. For yo

XfinityRichard

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19 hours ago

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Cancel TV

I need to cancel my TV streaming

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I heard today that this could be a problem with the application provider (HBOMax). According to Xfinity they are trying to resolve this with HBOMax and we should get a credit for lost service. Now take that with a grain of salt, after hearing all of

J_LaViola

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19 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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user_fs15cq thank you for using the Xfinity Community Forums page to reach out today. I understand that your bill was much higher than anticipated, so let's see what exactly is causing the discrepancy. Please send us a direct message with your full

XfinityMarcus

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19 hours ago

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Increase in Monthly Charges

I am being charged $224 a month sometimes when my plan should be $144

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Cancel TV

I need to cancel my TV streaming

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Customer Service

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