Xfinity Community Forum

You can go online at our Comcast business website and look at the pricing there. You can either place an order online or you can call the number on the site.

XfinityRoberto

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7 hours ago

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U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question

@user_rnujkm I work from home as well and understand the importance of having a reliable connection. Our Xfinity App is a great resource to use to view and check for planned maintenance. Our apologies for the frustration we caused as we upload

XfinityKei

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7 hours ago

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Work in Area

Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf

Question

user_w64mf6 Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to check in to the status of that past work order and set one up if that is needed. To get started, please send a direct message with your full name a

XfinityChristy

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7 hours ago

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Broken Hardware outside home

The exterior cable enclosure on my house and the broadband pedestal in my yard are both cracked open and exposed to weather. A technician confirmed months ago that both need replacing; some of the damage happened during that visit. Nothing has been replaced. Chat support hasn’t been able to schedule

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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U

Payment issue

I had a payment scheduled but my bank account was hacked so the payment that was scheduled was kicked out

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

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U

Xfinity prepaid

My WiFi haven’t been working this whole month. I have 16 days left till my next refill. I need this fix immediately. There are no outages in my neighborhood l.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Broken Hardware outside home

The exterior cable enclosure on my house and the broadband pedestal in my yard are both cracked open and exposed to weather. A technician confirmed months ago that both need replacing; some of the damage happened during that visit. Nothing has been replaced. Chat support hasn’t been able to schedule

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Moved to new address Xfinity App shows old address new service address is not tied to my account

Moved to an ew address and did the transfer before hand. All was fine for three days until the internet stopped working. Xfinity live chat was able to fix the issue, but not my WiFi is prompting "paused." I need to un-pause it in the app, buy my app shows my old address and not the new one. It also

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

Internet won’t connect

I just moved. I’m a long time Xfinity customer. I plugged into the coax cable at my new place. It didn’t activate/set up. I used the chat bot and spoke with an agent. After an hour the agent ghosted me. I talked to the previous tenant. She used ATT and a CAT5e cable, not COAX. All I want is a tech t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

I need my original plan back

I need help restoring my previous Internet/mobile bundle after a temporary summer upgrade. Before July 2026, my account had a 300 Mbps Internet plan with the 1.2 TB data allowance and a promotional price of approximately $15/month, together with one Xfinity Mobile line at the bundled $40/month rate.

Question

U

What is their contact?

user_thqrpc1

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7 hours ago

to the conversation:

0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Work in Area

Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf

Question

@user_w388eq Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

commented

7 hours ago

to the conversation:

0

U

What is causing "Request timed out."

I've been randomly getting these "request timed out pings" for about a year now. At first, i would lag in my games for a just a few seconds, probably under 10 seconds and then everything would go back to normal. For some games that looks like lag, for other games like mmos, I would sometimes get dis

Question

U

Work in Area

Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf

Question

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Customer Service

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@XfinityChristy wrote; This will restore the default admin credentials and Wi-Fi settings. @user_bd8evz Be advised, this will wipe out (not restore) any customized WiFi settings you may have done and they will need to be re-con

EG

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7 hours ago

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Gateway access

My admin password is not working

Question

micah31, you're welcome. I hope you have a great rest of your week and we will talk again soon.

XfinityChristy

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7 hours ago

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M

New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

Question

U

Hello, did you ever find a solution to this? I'm having the same issue.

user_w388eq

commented

7 hours ago

to the conversation:

0

U

What is causing "Request timed out."

I've been randomly getting these "request timed out pings" for about a year now. At first, i would lag in my games for a just a few seconds, probably under 10 seconds and then everything would go back to normal. For some games that looks like lag, for other games like mmos, I would sometimes get dis

Question

U

I really appreciate if someone could help

user_sty2ul

commented

7 hours ago

to the conversation:

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U

14 Mbps Vs 25 Mbps Vs 600 kbps

Hi, We have an Xfinity mobile account In addition to a Comcast business mobile account, However we are going to keep one of them and cancel the other. Since we travel a lot, so the main factor will determinate which one to keep is the international benefits associated with each one . For Xfinity mob

Question

M

Thank you, I've reached out as instructed.

micah31

replied

8 hours ago

to the conversation:

0

M

New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

Question

orangearrows Hi there! Thanks for sharing about your recent Xfintiy Mobile Experience. Our team is here happy to look into the ticlets to see how we can make this right. Please send us a DM with your full name and address to get started. To send a "D

XfinityJorge

commented

8 hours ago

to the conversation:

0

Xfinity Mobile number porting - customer service have no clue what they doing

I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some

Question

You can but you would need to talk to the business team.

XfinityRoberto

replied

8 hours ago

to the conversation:

0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question