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Thanks for the confirmation. Much appreciated 👏
?phishing email
Received email from [Edited: "Personal Information"] regarding updating email service as of Jan 10th, "We Are Rolling Over- Old Version Closing Down" Wanting me to 'click link to view and update email'. Is this legitimate or a other phishing expedition?
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... will I still be able to log in with my Comcast credentials? Users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need to login to Yahoo (or access Yahoo's POP, IMAP, or
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Pl. block and report as scam - [Edited: "Invalid Phone Number"]
Report a Scam Number [Edited]
Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]
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On what platforms can Xfinity Stream pause live TV??
My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't
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Xfinity Stream Website
Hello @user_tw723e If you have had 3 recent tech visits we can certainly look into getting maintenance involved. Please send us a direct message with your full name and the service address and we can look into the next steps to getting this issue fig
constant packet loss
I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac
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Thank you for reaching out here. I am sorry to hear of that experience, and I will be happy to look into any billing issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct
Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
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constant packet loss
I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac
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Your Home Network
Thank you very much for already going through that reset. I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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Continuing problems after headend update
We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D
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Your Home Network
Don't even get me started. I received a notice about adding a 2nd line "on them" for 12 months i called to be certain this was true 3 times before I committed. Low and behold, I was charged. I called when I got my bill. They said this an
Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
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user_29f630 That is interesting, because it does sound like a power issue. Has a Xfinity Home Technician been out to have a look?
Doorbell camera not working
I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef
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Good evening user_p6yc07. We can certainly help you out with your account request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located
Cancel service
Is there literally any way to cancel service besides marching into a physical Xfinity store with the router in hand? The forums no longer have a direct message feature and the app is useless, and there is no longer any telephone customer support.
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@XfinityDilary Hi Dilary ! I've attempted the factory reset and restarting, issues are still persisting.
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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@EG Just tried factory resetting the new Modem I received, speeds are still the same.
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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@user_kfsdhr Thanks for adding to the thread. What happens when you try to enjoy the app?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Hello and thank you for bringing your question to our community kaltorak1 🙌 Pausing live TV is easily one of the most used X1 features in my own home, so I can for sure understand the necessity given the convenience it provides hahah. In short, you
XfinitySeth
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17 hours ago
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On what platforms can Xfinity Stream pause live TV??
My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't
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