Xfinity Community Forum

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No internet connection

The Xfinity router does not appear to sync to the wifi

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Your Home Network

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No problem, @user_myuwdi! I understand where you're coming from. In most cases this occurs because of MAC address randomization, which is a privacy feature on many devices. From your first post, it looks like you have a Z Fold 6, which does include t

XfinityFrank

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5 hours ago

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Multiple emails and texts repeatedly received from xfinity new connections

I keep receiving texts and emails every time we leave the house or even go outside and come back in. It's driving me crazy. These are both verizon samsung phones that we have had for about 2 yrs now and it just started doing this a month or 2 ago. We didn't change anything on verizon or xfinity and

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pro wifi extender "needs attention"

I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't

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Your Home Network

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I think they are bots. We have little competition for service in the area so they can just do nothing.

user_494tgy

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5 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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@user_2xxmc5 Thank you for making us aware of your billing dispute and this other account registered to your address via Forums. I also appreciate your loyalty throughout these 5 years. To be able to discuss account specifics, please send a d

XfinityRaul

commented

5 hours ago

to the conversation:

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Dispute for my account!!!!!!

Dear Xfinity Executive Customer Relations Team, I am writing to formally dispute a charge of approximately $180 and to request an immediate review of my account and the circumstances surrounding the cancellation of my Xfinity service. I have been an Xfinity customer for approximately five years, and

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Thanks. I see how to stop all the network activity notifications and that will work. I dont understand why Xfinity thinks a new device is joining my home network when both phones that i get messages about have been on my home network for around 2 yea

user_myuwdi

replied

5 hours ago

to the conversation:

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U

Multiple emails and texts repeatedly received from xfinity new connections

I keep receiving texts and emails every time we leave the house or even go outside and come back in. It's driving me crazy. These are both verizon samsung phones that we have had for about 2 yrs now and it just started doing this a month or 2 ago. We didn't change anything on verizon or xfinity and

Question

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You have to uninstall and reinstall. It'll fix it. So insane we pay so much for so little🤦‍♀️

user_494tgy

commented

5 hours ago

to the conversation:

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Just updating that despite numerous requests to escalate this, and a support person saying they are "checking in," this remains unsolved. Well over a month since the original request.

user_p9y160

commented

5 hours ago

to the conversation:

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U

Membership tier update not processing

Anyone have success getting their membership benefit tier corrected (upgraded) using a support ticket? I spent over an hour on the chat giving the details of all my past addresses and dates of service with Xfinity. I’ve been waiting almost a month now, blown past both deadlines that were asserted. I

Question

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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Xfinity Stream Website

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That context is very much appreciated, @dv10e! We've been working on making a lot of strides in that direction to lessen the impact of the work, I'll be sure to get this feedback over to our folks working on the communication enhancements. We also pu

XfinityJustinM

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6 hours ago

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Official Complaint: Lack of Prior Notice for Service Disruptions and Ongoing Outages

To Xfinity Customer Support / Leadership, I am writing to formally lodge a complaint regarding a severe and ongoing disruption to our services at my home. For at least a week, Xfinity has been conducting work in our area that has heavily affected our internet and television connection. We received z

Question

U

Dispute for my account!!!!!!

Dear Xfinity Executive Customer Relations Team, I am writing to formally dispute a charge of approximately $180 and to request an immediate review of my account and the circumstances surrounding the cancellation of my Xfinity service. I have been an Xfinity customer for approximately five years, and

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Billing

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I am having the same problem. The cable box and the stream app are both out of sync for CBS only.

user_e273e5

commented

6 hours ago

to the conversation:

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U

CBS audio out of sync

Picture and audio are a few seconds out of sync. All other stations are fine.

Question

WEATHER Channel local on 8'S

I no longer am getting local weather for Monroe Twp. Local on the 8's is for the entire US . I use to get East Windsor weaather

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Channels and Programming

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I am signed up to receive text for outages multiple times. My contact information hasn’t changed in all the years that I’ve had Xfinity. The notifications are sporadic and not timely.

dv10e

commented

6 hours ago

to the conversation:

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Official Complaint: Lack of Prior Notice for Service Disruptions and Ongoing Outages

To Xfinity Customer Support / Leadership, I am writing to formally lodge a complaint regarding a severe and ongoing disruption to our services at my home. For at least a week, Xfinity has been conducting work in our area that has heavily affected our internet and television connection. We received z

Question

Hello, @user_4c7ozr. Thanks for reaching out to us here on the Community Forum. We can help with getting someone out to assist with the outside wires. Please send a direct message to us including your full name and complete street address. &n

XfinityFrank

commented

6 hours ago

to the conversation:

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Need old wires removed from the exterior of my home.

The old wires are cutting into my new roof shingles.

Question

@user_b6q4qy Thanks for reaching out to us. I understand how unexpected billing increases can be a concern. You can use the Xfinity app or website to review detailed billing statements from the past 12 months, including any discounts or price chang

XfinityOrlandoM

commented

6 hours ago

to the conversation:

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Why has my statement increased Nearly 50% increase in monthly bill

Why has my monthly bill gone up nearly 50%?

Question

colleeny Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at our offers and see what we can do for you. We also see your Direct Message. We will respond to you shortly.

XfinityBenjaminM

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6 hours ago

to the conversation:

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C

2 gig down/up

I would like to have a team member please create a ticket for a conversation on my current Internet plan/offers. Thanks!

Question

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Need old wires removed from the exterior of my home.

The old wires are cutting into my new roof shingles.

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Customer Service

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This⬆️ is in zip code 22408

dv10e

commented

6 hours ago

to the conversation:

0

Official Complaint: Lack of Prior Notice for Service Disruptions and Ongoing Outages

To Xfinity Customer Support / Leadership, I am writing to formally lodge a complaint regarding a severe and ongoing disruption to our services at my home. For at least a week, Xfinity has been conducting work in our area that has heavily affected our internet and television connection. We received z

Question

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Why has my statement increased Nearly 50% increase in monthly bill

Why has my monthly bill gone up nearly 50%?

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Billing

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