Xfinity Community Forum

Hey there, @user_kaod4m, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to help you with troubleshooting your account on this platform, and we are a team of live agents. I understand how important

XfinityJeniece

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7 hours ago

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WORST INTERNET PROVIDER THERE IS

You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot

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Good evening user_iqw53x. I will be more than happy to review your account, and the options available to you. In this case I will need some additional information. Please send us a direct chat message with your full name and complete service address

XfinityJon

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7 hours ago

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loyalty/account options on legacy bundle

I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c

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Having trouble contacting agent

The AI on the support phone number keeps telling me, "an agent cant help me with my current issue." and hangs up on me. I called back twice and I never even told it what I needed. How do I get in contact with a person? Is there a way around the AI that seems to get itself caught in loops?

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Your Home Network

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Tivo cable card lost pairing all channels V58

After a power outage my Tivo Bolt lost pairing and all channels show code V58. I went to the self activation site and entered new Host ID and Data ID for the existing card but it reports an error. Can I get someone to pair them for me via DM?

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Non-X1 Service

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It was suggested that I post here, but no one seems to be monitoring this ???

user_k4se10

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7 hours ago

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Consistent DOCSIS internet interruptions occurring daily

Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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loyalty/account options on legacy bundle

I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c

Question

user_dvc8j9 Hello, and welcome to the Xfinity Forums! You can add, edit, and remove your saved payment methods online or in the Xfinity app. To update your payment method for autopay sign in to the Xfinity app or visit the Xfinity website, then navig

XfinityThomasA

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7 hours ago

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auto pay

How do I change my auto pay from credit card to ach payments?

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@user_21f6jj Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha

XfinityBradM

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7 hours ago

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No internet

Customer for over 20 years I have no Internet and the earliest I’ll come look at it is the 20th which is a week later and I have a work at home business . I’ve gone twice to the Xfinity store to get new modems and stop the issue. There must be something with the line outside, but they are refusing t

Question

@user_7zim5u Hey! thanks for reaching out please try to use this link https://www.amazon.com/ab/shelf/a9422407-b2da-428b-bc77-2308536c1358/applyCode let me know if this helps

XfinityKam

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7 hours ago

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Rewards Amazon Issue

Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.

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Hello 0x90 the information provided does not contain the modem bootfile. The modem bootfile will appear similar to this (not for Symmetical, but as an example) : d11_v_[Model#]comims_[Speedtier]_c02.cm

XfinityAlfonso

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7 hours ago

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1Gpbs symmetrical service capped at ~500Mpbs upload

Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo

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auto pay

How do I change my auto pay from credit card to ach payments?

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Sign-In and Account Management

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Hey, did they resolve this for you? The same thing happened to me.

user_ik572k

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7 hours ago

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Requesting refund for never-activated Xfinity Mobile line

I need to cancel a mobile line that was never activated and has never been used. I have been billed for this line despite it never entering service. Please cancel the line effective immediately and review the charges for a refund or account credit since the line was never activated. Please provide a

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sylvaing - Our team can help with all things Xfinity right here! Have you had a chance to review your bill statement to see if the increase may be related to a promotion ending? If so, don't worry. We have some great offers available and would be hap

XfinityThomasA

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8 hours ago

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1Gpbs symmetrical service capped at ~500Mpbs upload

Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo

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WORST INTERNET PROVIDER THERE IS

You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot

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Customer Service

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I'm having the same problem. This appears to be happening to many (if not all) users. There are many other threads with users reporting the same issue.

user_n8smea

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8 hours ago

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xfinity Loyalty Customer weekly awards

Dear Rep, Today is Thursday 8/13 and about 5 am I checked in to what was listed as claimed awards. All was there. At 10:05 am I claimed 3 rewards and had something else to do returned and now I have no claimed rewards. How do I get list back? Thank you.

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Yes, also experienced this today. When I tried again, the benefit was no longer clickable. I still have the redemption code, but I don't have a URL to use to redeem it.

user_7zim5u

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8 hours ago

to the conversation:

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Rewards Amazon Issue

Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.

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Happy Thursday user_qjd7x3 👋 I'm glad to hear you've been able to take advantage of our NOW prepaid internet service, and we can definitely help make sure you're speaking to the right people that support it! We're limited in the support we can provi

XfinitySeth

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8 hours ago

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NOW Internet support

I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent

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loyalty/account options on legacy bundle

I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c

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Billing

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user_gxshbb Thanks for reaching out, and sharing your experience. We do apologize for the repeated service interruptions you've experienced over the past month. We understand how frustrating and disruptive this would be, especially when you work from

XfinityMartyR

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8 hours ago

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Service in my area

Over the last 30days I have went without service in my area for at least 25% of the days although I have paid my bill every month without being late. I totally understand that weather has played a factor, but when other service providers are working, it seems like xfinity is not taking the proper pr

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user_06b049, Hi there! Thank you for reaching out. I can understand how frustrating it would be to see your claimed rewards no longer appearing after you had successfully viewed and redeemed some of them earlier today. I am sorry to learn about

XfinityGabriel

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8 hours ago

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xfinity Loyalty Customer weekly awards

Dear Rep, Today is Thursday 8/13 and about 5 am I checked in to what was listed as claimed awards. All was there. At 10:05 am I claimed 3 rewards and had something else to do returned and now I have no claimed rewards. How do I get list back? Thank you.

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