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Enable ONT for Personal Router

Hi, I'm requesting to enable this functionality on my account, per below references. Thank you! https://www.xfinity.com/support/articles/member-owned-router-fiber-internet https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4

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Your Home Network

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I have the same issue today august 15, 2026. We have a new Samsung tv and stream xfinity with Roku. I keep getting error 00230 yet our office tv is streaming just fine.

user_raznhq

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10 hours ago

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Xfinity Stream

While attempting to stream on the app on my Roku TV, the screen is black with 3 loading dots. After a while the screen will say, “Attempting to Resume… We’ve run into a problem while streaming,” and it will keep trying to load. Occasionally, it will show the error code TVAPP-00231. I have logged out

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Alright, @user_mf77a5 - It sounds like all has been fully handled now that the proper teams have addressed each part (pulling the exterior line through and returning to officially install and active your service). Wonderful! If there is anything else

XfinitySara

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10 hours ago

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Xfinity Installation Support

I am requesting an escalation to intercept an active OneDrop construction ticket before unnecessary 811 utility locating and trenching occurs on my property. I recently moved into a new townhouse, and my installation has been delayed due to a blocked conduit. The Situation: There is an existing, cap

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@user_a5ny0x Thanks for reaching out to us. We do hate to see you go, but we understand your concerns. You've reached out to the right team to help you with your disconnection request! To get started, please send me a direct message with your first

XfinityOrlandoM

 commented 

10 hours ago

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Cancel Service

I am using my own modem and need to cancel my internet service effective August 16, 2026. Please confirm once this disconnect request is processed.

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Closed

Cancel Service

I am using my own modem and need to cancel my internet service effective August 16, 2026. Please confirm once this disconnect request is processed.

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Customer Service

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I can confirm that Xfinity will help you get the XER10 removed from the loop. The speed has stabilized and letting the UDM Pro handle everything for the gateway has been an improvement.  No more double nat!  

user_54vdw9

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10 hours ago

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EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

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@user_j1ydq3 - It sounds like this has been resolved, which is great to hear! While our escalation ticket to the Rewards team is still open, we're happy to mark this as fixed and closed (unless you need anything else). If you still have questions in

XfinitySara

 commented 

10 hours ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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if my xfinity/comcast emails have been switched to Yahoo why can't I acess them thru my regular Yahoo account that I have had for over 15 years. This makes no sense

user_vqbmtt

 commented 

10 hours ago

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Email transfer to yahoo

Do I have to choose yahoo or can I choose another email provider such as Gmail or outlook and have all my emails switched over to them?

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Good morning @user_qlimfx, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the program you were trying to watch showing SAP but not having a Spanish

XfinityJeff

 commented 

10 hours ago

 to the conversation: 

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Showtime Channels SAP Error

Hello, i am a Spanish Speaker, and i always watch movies in Spanish, the problem is that i was watching the movie The Sandlot on Showtime, and both the info on details section of the Stream app and the rating bumper at the beginning of the broadcast indicates the movie has a SAP option, but when i t

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Getting the dreaded “Access Denied” message

Why am I getting this message when I try to log into my Xfinity account using my iPhone, “Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.4fc4ce17.1786534501.8d128180 https://errors.edgesuite.net/18.4fc4ce17.1786534501.8d128180”Access

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Xfinity App

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@moreorless we are trying to figure out if the issue is with the recording or the equipment. Are you able to use the DVR box to play the recording?

XfinityDena

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10 hours ago

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Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot

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Please, just report this issue so that it gets fixed! If someone would like to work with me in "real-time" to test the issue I would go to the effort to try various solutions.   The turn-around for using this website to get answers very frus

moreorless

 replied 

10 hours ago

 to the conversation: 

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Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot

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PHone Locked!

I paid my phone off over 48 hours ago and it is still network locked. I called them and they said it is not locked but when I tried to switch over to a new carrier, it wouldn't let me download a esim because the phone was still locked to Xfinity. I tried calling and talking to people all day yesterd

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Network

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Can you try playing the recording on the physical DVR as it also utilizes the cloud DVR? @moreorless

XfinityDena

 replied 

11 hours ago

 to the conversation: 

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Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

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Customer Service

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Help in setting up my xumo stream box

It won't accept my last digits of my phone number that's linked to my account

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Xfinity Stream Website

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Stuck in a backend loop

I’m a new user who has no internet and no access to my account the fact that you guys have this backend issue and no one is really working on fixing it is ridiculous. I see how many people have the same problem and why do I have to explain myself 100 times to get anything done?. Just fix it or gin p

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Customer Service

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The fact that any user has to explain your backend error is very telling of the lack of service you guys have. I’m stuck with no internet and I can’t access my account this is ridiculous

user_k6mdoa

 replied 

12 hours ago

 to the conversation: 

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Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri

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Greetings @user_23z04z,Thank you for taking the time to share your experience with us. This kind of feedback is always used to shape the future of our operations. With that being said, I am sorry to hear that you have had such a rough go of it to sta

XfinityJustinM

 commented 

12 hours ago

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Waste of time and money!!!!

When I called to set up Internet service. I said I wanted the technician to come and install. And every time the agent tried. She said her computer would crash. I should’ve took that as a sign. I paid $25 for priority shipping to get all the equipment, which was the wrong equipment so I had to run a

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Accepted Solution

Good morning @IAmAI, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I can definitely understand the desire to want to lower your monthly bill for your service, and you have come to the right place for

XfinityJeff

 commented 

12 hours ago

 to the conversation: 

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Existing customer options

I am trying to confirm existing customer options for Xfinity internet. I am having a Fiber service provider move into our area, and am seriously considering switching away from Xfinity, especially given the large cost difference. Xfinity has reasonable new customer deals with a 5 price year guarante

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