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Cancel Deletion Request
Please cancel my deletion request. Thanks, [Edited: “Personal Information”]
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Customer Service
@user_f2f4rq Are you getting messages to return equipment?
I am receiving what looks to be fraudulent text messages posing to be from comcast
I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone
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user_ii0gj3 I'm terribly sorry to hear about your experience and appreciate you creating a post to bring it to my team's attention. We can help submit a damage claim for the water and wall damage to be investigated further, and can also reach out to
Contractors for Xfinity botching installations
I recently moved to a new construction townhome. Prior to receiving service they have to run cable from the terminal box at the end of my building through conduit that runs into my garage. The contractor they sent to run the cable (not an Xfinity employee) didn't come prepared with the right tools.
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user_cw8lq4 Thanks for creating a post. I would recommend checking the recent bill statements to verify the current balance against the recent payments you have made. Was the double payment made to help clear a past due balance?
Automatic payment
I made a double payment this month and I just got something from you saying that you're going to take out money on the 28th why would you do that.
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Good afternoon user_eymcre. You have reached the right team, and I will be happy to assist you further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “
Need help canceling an iPad Xfinity Mobile line without calling
I need to permanently cancel only the Xfinity Mobile cellular data line associated with my iPad. I do not want to transfer or keep the number. Please keep my Xfinity Internet service active. I have tried Xfinity Assistant and text support but have not been able to complete the cancellation. I need w
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Bandwidth is about 2/3 of what I pay for (1.2 gigs). There are daily T3 errors in the log: Event Log Clear Log Refresh Export Time Priority Description Sat Oct 10 03:10:24 2026 (Critical (3)) Started Unicast Maintenance Ranging - No Response r
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
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Hi there @user_h4579d! Thanks for reaching out and letting us know about this. Could you let me know if the actual utility access panel itself is damaged or open, or if the issue is strictly with the paving around it?
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
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Why did my plan raise $35 with no notice
My bill went from $75 and some change to $110 and some change in one month with no notice what caused this the plan did not get any better
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Billing
No tv
We need a person here to help us. I'm a 73 years old and cannot get my tv channels
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Customer Service
Hi there, @user_tqrynx Sorry for the trouble. Since it's been a few days since you last posted, are you still experiencing issues with your screensaver? If so, please let us know what device you're using and any troubleshooting steps you've already t
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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Devices
disable xfinity voice
i use a physical home answering machine. i want to completely remove/disable the xfinity voice provisioning feature from my home phone line.
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Home Phone Features
Hello there @user_c3kz0m, just reaching out to see if you are still having your ESPN troubles at this time?
ESPN HD
One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve
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Hello @jmcmindes, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message w
Customer support. 1GB plan Xb10 is capping download speeds at 160 and up load speeds at 900 +
HI, I received a gateway upgrade. XB10 1GB plan Gateway was installed and the download is capping at 160 but the upload is 900+. Tech came out and suggested to switch the box. New box was activated with the same results. Techs have been out twice and scheduled to come again in a few days. Maybe swit
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user_rc1jcm This is wonderful news, what additional questions do you have for us moving forward?
Final Bill Dispute – Unused Line Overlap and Background Data Verification
I am writing to formally request a billing adjustment and a credit for two months of invalid service charges on my recently canceled Xfinity Mobile line. Two months ago, I moved to a different carrier. Due to a misunderstanding during the transition, my number was not successfully ported out, and a
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Pedestal box relocation
A pole fell down in my driveway and I got them to relocate the pole so I could make a larger driveway, I talked to the xfinity guy about also moving the pedestal box so I could widen my driveway and he said it should be no issue but they never did that, you put it all back in the same spot and 10 fe
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Your Home Network
Hello @user_3018867 and thank you for reaching out on our Xfinity Community forums! We understand why you’d want this reviewed, especially since the $300 reward went unused after the issues you experienced with the original promotion. Ple
Expired $300 Xfinity Mobile payoff incentive — need reissue review
We switched our iPhones to Xfinity Mobile on July 3, 2025 under a phone-payoff promotion. The Xfinity representative sent me a link to submit the payoff information, but the link did not work, so the promotion was never properly processed. We later called Xfinity to complain and were told there was
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I am dealing with this same exact issue right now, and Xfinity Suppory has told me that I must pay in-store (with cash only) for the next 6 months! This is absolutely insane and beyond frustrating, as I've been a Comcast/Xfinity customer for over 20
You'll Need to Make a Payment in Person
I am beyond frustrated with Xfinity. Over the past few days I have had more issues just trying to submit payment on my account. Over the year, I am given prepaid visa/mastercard gift cards as gifts. I am always left with small balances on them and have no idea what to use those small balances toward
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Hello @casagrayson, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further, as there is no other way for us to look int
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Xfinity refused to send me mailing label to return a trade-in, and won't give me credit
I have spent over four hours on chat with multiple representatives and the issue is not resolved. I purchase two new iPhone 18 (one Pro, one ProMax) and was supposed to get credit for a trade-in. The Pro phone came, I activated it, and was sent a mailing label to return my Iphone Mini. Same transact
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