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@XfinityCliff I signed in but don’t see a “direct messaging” icon. Am I using it now? It really shouldn’t be this difficult.
Comcast is making my decision to cancel so easy
My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com
Question
Yes, i am logged in under my primary id. That error message comes up when i click ‘account and identity’. The message also says to refresh the page or try back later.
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Just to confirm, you're receiving that error message even when signed in under specifically the primary ID?
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Hi @user_i5gydo - Please use the following instructions to send us a direct message. How to Send Us a Direct Message*:(*Note: Never send a direct message to us unless requested by us.) Click "Sign In" if necessary. Click the "Direct Messaging" i
Comcast is making my decision to cancel so easy
My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com
Question
Thanks. See my other post about the “sorry, something unexpected happened” message
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Hazardous wire and no internet
A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho
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Customer Service
@XfinityCliff [Edited: Privacy]
Comcast is making my decision to cancel so easy
My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com
Question
Gotcha! If you're trying to reset the password for a secondary profile, try following these steps: Sign in to xfinity.com as the Primary user. Click on the Account icon and select **Account and Identity**. Find the user whose password you want to ch
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Further details…when I click “account and identity”, i get a “sorry, something unexpected happened.” The same message show when i click “update account info”. I am not even sure where the password reset section is located. When
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Got lucky - first support person got disconnected after 40 minutes and the new person, Erica, resent the sim data and reset some info on her side, had me restart the watch and voila! Took 5 minutes. Absolutely no need to use a separate Apple ID - do
Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up
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Message sent to Xfinity Support
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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Service plan internet speeds never reached, incorrect billing charge then?
To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have
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Customer Service
Hi, thanks. When I do that, I am asked for a phone number to verify the account. After I enter the phone number, it says please work with your primary account holder. It says there is not an eligible phone number associated with the ac
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
Howdy user_dchrnv 👋 Thank you for stopping by! We can definitely help with getting you back into your account 👍 Can you try resetting your password specifically from xfinity.com/password and see if it'll allow you to proceed?
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
Question
That sounds like a terrible and unnecessary solution that no one should do. I don't know why Xfinity can't get this right, but it has been a nightmare for years for every Apple watch we have set up. Eventually it will work, but often not witho
Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up
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Nothing is working and I was able to access my account this morning. What changed???????
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
Question
Comcast is making my decision to cancel so easy
My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com
Question
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Customer Service
Excellent, I am glad to hear that you were able to access that service. If you ever have any other questions or concerns we are happy to assist you from here.
VOICEMAIL WEBSITE PROBLEM
I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have bee
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Hello! A Service Unavailable notice and error 83 show on both my TV (Vizio +Roku Stick) and my phone (Android). I have Xfinity internet. I was watching a movie and after my son turned off the TV with the remote by accident, Disney+ stopped working.
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
Question
Hello @user_i5gydo and thanks for posting your concern on our Xfinity Community forums! We can definitely understand how frustrating intermittent service can be, especially after such a long history with us. Waiting on a visit and not feeling like th
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Comcast is making my decision to cancel so easy
My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com
Question