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@EG Sure Thing! there still unsure what the cause, is cause even with a new modem thru xfinity app speed test latency is 129ms
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Hello @user_jmfddv, and thanks for posting your concerns here on our Xfinity Community forums. I can definitely understand how frustrating this situation must feel for you dealing with multiple missed appointments and a lack of clear communication,
Nightmare Support
Now on 3 months of Lies, missed appointments, phone and txt circle conversations that go no where. Too many to even list here. I watched a crew turn around in my driveway and leave for the 4th time today on my 2nd “appointment”. Texts after telling me it’s complete. Absolute nightmare. And every liv
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock? And what happened to my original plan?
The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x
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user_ajl10a, Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation”
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Need assistance with a closed account billing correction
Hello, I am trying to resolve an incorrect balance on a closed account following an equipment return. Could an official employee please reply so I can send a private direct message?
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Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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I'm wanting to sign in to my comcast account. ... Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when yo
Signing Into My Comcast Account [Edited]
I'm wanting to sign in to my comcast account. [Title Edited: "Personal Information - Email Address"]
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Can the router you provided actually give a 2 gig output? If so go ahead and apply the change.
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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Service is available but not active. The $39.99 (to activate the service on Xfinity's end so that I can get service)...kinda like charging "a pizza prep" regardless of the fact that the prep is necessary to sell the slice... the activation is necessa
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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Hello, @user_k15amd thank you for reaching out over Xfinity Forums. I completely understand wanting to get the autopay set up, and sorry to hear you're having trouble logging into your account. I'd like to investigate further to help get you logged i
I am suppose to have Auto Pay, but I don't
I am not able to sign into my account and I am suppose to have Auto Pay, but do not. How can I get any of this fixed?
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Nightmare Support
Now on 3 months of Lies, missed appointments, phone and txt circle conversations that go no where. Too many to even list here. I watched a crew turn around in my driveway and leave for the 4th time today on my 2nd “appointment”. Texts after telling me it’s complete. Absolute nightmare. And every liv
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Customer Service
user_css12 We would be more than happy to check the status of your new location, and see if we can determine why Self Install Plus is the installation option. Please send us a direct message. To send a "Direct Message" mes
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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Signing Into My Comcast Account [Edited]
I'm wanting to sign in to my comcast account. [Title Edited: "Personal Information - Email Address"]
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user_ve0mrq, We are delighted to hear that you were able to successfully activate the Peacock subscription. 😀 While we have you, do you have any additional concerns or billng issues we can address while you have us? I did a quick glance at the accou
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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@doornut This worked!!! Thank you so much for your solution. Now we can have family movie night 🍿
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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@jjcasflo Thank you for reaching out to us via Forums to make us aware your port forwarding rules are no longer working. Have you tried to set them back up on the Xfinity app? If not, here's a link that walks you through on how to do so https://www.x
forwarding port 80/443 is not working anymore
I have port forwarding rules setup on my router. They have been working fine for almost a year until today. I used yougetsignal to test and it shows the ports are now closed on my router. How can I get them opened?
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Hello @user_acopdm, thank you for taking the time to leave a post. Sorry you’re running into trouble with this. I know how frustrating it can be when you’re trying to get signed in, and things aren’t working as expected. We'd really like to help get
XfinityMarshante
commented
19 hours ago
to the conversation:
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0
sign in
Why can't I sign in? This is ridiculous
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