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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician caused outage
Technicians came out to my apartment complex yesterday to upgrade the entire apartment complex internet. When they were done and said service was turned back on, it was not working obviously no fault of mine since it was working just fine before the technicians arrived. I went through all the troubl
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@user_3nmrvu You can check out all of our options for adding Xfinity TV through our plan builder or our team would love the opportunity to discuss those options with you and answer any questions you may have. If you could please send me a DM with you
Cost of Basic cable and I have just internet through Comcast
I have just internet through Xfinity and I want Basic Cable but I need the price of this Basic Cable?? Thanks
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@chefley10 It's a pain to have to log into your account and then have to search for the email inbox? Weird. I just tried to make sure my phone & Ipad and set up with user name/password. Hope that takes care of the foreign travel issue! Does any
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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user_ctj0i7 Thank you for the update!
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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user_x5mxzh Thank you for reaching out for help with your student discount plan. It's a great offer for our student customers to help keep costs down. It is only available to new customers, so renewing your current plan would not be an available opti
Switching Back to a Student Plan/Discount
I am a graduate student who, when I moved into my apartment, signed up for a year-long student wifi plan (about $40 a month, I think now it might be $45). This plan expired in September and I would like to know if there is a way for me to re-sign up for it or get back on it. Thank you!
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Thanks @EG!Good afternoon @yogib60. Our team can review your account to see if we can provide more details on the issues you are having in your area. Send us a private message with your full name and address when you have a moment.To send a "Direct M
Formal Service Complaint – Repeated Xfinity Outages Affecting My Work
Hello Xfinity Support, I need to formally report and escalate today's internet outage. My internet service suddenly went down at approximately 1:17 PM EST while I was in the middle of an important work meeting. I work remotely, so losing my internet connection during the meeting seriously disrupted
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It's a pain to have to log into your account and then have to search for the email inbox? Weird. I just tried to make sure my phone & Ipad and set up with user name/password. Hope that takes care of the foreign travel issue! Does anyone know if t
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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@foodandart Will we be expected to put in our comcast account password in order to access the yahoo mail system, or will we be given a temporary password with which to set up the transferred service on the yahoo servers? I'm quite leery of giving
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello there @user_2zip47, are you still having mobile Network issues? How is your mobile phone treating you at this time?
Request for Technical Escalation – Recurring Xfinity Mobile Network Registration Failure
Request for Technical Escalation – Recurring Xfinity Mobile Network Registration Failure I am requesting escalation of an ongoing Xfinity Mobile service problem to a technical team capable of investigating the issue at the network/account level. The problem began as intermittent loss of mobile servi
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@user_x98c3x It’s not several different email addresses in regards to Yahoo. They did create a new one for me. I actually was on the phone with Yahoo to do it so I have my old Comcast what I’m calling it in my new Comcast I cannot send.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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UPDATE: 10/2/26 The same technician came out this afternoon and ran some diagnostics on the line again from the drop point. He confirmed connection to the modem was good, but he was still seeing an issue from the drop to the street, so the issue is
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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Hello @pjohns3867, and thank you for reaching out on our Community Forum. I apologize hearing you're experiencing issues sending emails from your iPhone. My colleague, @XfinityCliff, shared some great troubleshooting suggestions above. Have you had a
Outgoing email in iPhone is not working.
Yesterday I updated my password for my Comcast account. I updated it on my iPhone as well but my outgoing emails are not functioning. I did go into set up for email. Collect advanced clicked on the outgoing server and tried to update the password. The system verifies forever and then times out. Plea
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My wall internet connection wall cable is damaged I want to know how much will it be to have someone come out
Wire showing nothing to screw
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Customer Service
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
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Xfinity Stream App
Yes, I do have other boxes but that are not an X1 box and those apps work just fine. It's the cursed X1 box that is the problem.
user_ggkycz
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14 hours ago
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3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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