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WiFi Details not displaying in Xfinity App
I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone. I cycled power, then re-activated my Gateway Router in my home. My understanding is that there is some information that has to be passed/verified to
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Xfinity App
Very frusrating that every two weeks I'm asked to reset my password in order to access my email.
why am I required to reset my password every week?
I have to reset my password almost if not every week, how do I stop this from happening? Tracie
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I can message the team directly, but this is exactly what has been frustrating about this situation. I have already contacted Xfinity multiple times regarding this same charge, and a ticket was already submitted for it. I was specifically told that I
Promised a $100 Credit, Still Charged Anyway
I’m extremely frustrated with my experience with Xfinity. My normal bill is around $100, but I was suddenly charged an additional $100 for a technician visit. I originally contacted Xfinity because I was having internet issues, and the AI troubleshooting system suggested scheduling a technician. I w
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@user_om5ola Not Accessibility/disability related. Moved to Customer Service.
New construction home incorrectly marked unserviceable — neighbors have Xfinity
My new-construction home has been marked non-serviceable even though neighboring homes on the same street have active Xfinity service. My address is already in Xfinity's system and a House Smart/serviceability request has already been opened. I would like the determination reviewed and the request e
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I did everything as asked. sent direct message per your instructions and weeks later I have no response!
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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We are glad to look further into this for you, @Bli_x13. The charge would be applied if a technician is needed for any reason within 30 days of self-installing equipment, not just to install the modem. Please send us a direct message with your full n
Promised a $100 Credit, Still Charged Anyway
I’m extremely frustrated with my experience with Xfinity. My normal bill is around $100, but I was suddenly charged an additional $100 for a technician visit. I originally contacted Xfinity because I was having internet issues, and the AI troubleshooting system suggested scheduling a technician. I w
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Hey there, @user_n5ihw0! Congratulations on your new place! That's awesome! I am sorry to hear you won't be taking us with you. We can get things squared away with your account. Please send us a direct message with your full name and complete service
Please cancel my services
I would like to cancel my servies, I am moving and already have a plan with another provider. I shouldnt have to wait for a call back 5 days from now to cancel.
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@user_12602e Hello! My team is here to help with your service questions. Don't worry as you are speaking with actual employees on this forum as a lot of our customers find the forums for help. What specific questions or concerns do you currently have
I need help with customer service.
I have basic customer service questions. The app is not programmed to help. Texting is just another version of scripted responses that do not address simple questions. Calling 1-800 Xfinity is not much better as reps are clearly working off a script. Is there an actual human being that listens and c
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@user_NVS Hi My promotional visa debit card validity expired last week. can I request a new card. Thanks Has it been used?
Promotional VISA Debit validity
Hi My promotional visa debit card validity expired last week. can I request a new card. Thanks
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Add Xfinity Stream App to PlayStation 5 and PlayStation 4
I’d like to suggest that Xfinity bring the Xfinity Stream app to the PlayStation Store for PS5 and PS4. Many customers already use their PlayStation as a primary entertainment device for apps such as Netflix, YouTube, Hulu, Disney+, Max, and Prime Video. Adding Xfinity Stream would allow customers t
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Xfinity Stream Website
Trying to Resolve issue with 100 dollar Technician Fee on my bill
Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A
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Billing
Thanks for responding. This one isn't a Yahoo issue, though. The delay happens before the mail reaches Yahoo, on Comcast's own inbound servers. Mail to @comcast.net addresses still enters through Comcast's servers (resimta-*.sys.comcast.net, which st
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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I think you are misunderstanding the issue. I did not request a professional installation. My equipment was already installed and I was experiencing connection issues, so I went through Xfinity’s AI troubleshooting. The AI suggested having a technici
Promised a $100 Credit, Still Charged Anyway
I’m extremely frustrated with my experience with Xfinity. My normal bill is around $100, but I was suddenly charged an additional $100 for a technician visit. I originally contacted Xfinity because I was having internet issues, and the AI troubleshooting system suggested scheduling a technician. I w
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user_c64g2b I understand the confusion. Sometimes these emails are sent automatically while the return is still being processed. If you've already sent the Galaxy phone back, has the return been marked as received or completed yet?
Returning a phone
Why am I getting an email to download the return label when I already sent the galaxy phone back two weeks ago?
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Hi there user_j6y90y, thanks for reaching out here on the community forums! I'm sorry to hear you've been running into speed bumps while trying to disconnect your services. We'll be sorry to see you go, but we can absolutely help with getting your ac
I need a service disconnect order and clearing confirmation letter
I have repeatedly requested this with no help fro chat, phone call or in person at the store
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Incorrect service address on review order page
Hey I am moving and trying put in for an order for an internet plan. The problem is in the order review it shows the service address as an incorrect one at a location I will not be at. I have been unable to change this address at any point during the order process. I will not put in this order until
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Customer Service
user_xtomt7 Thanks for reaching out! Please review the following article that may help outline the situation. Several National Hockey League (NHL) teams’ local games broadcasts currently unavailable
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MN WIld+
The Minnesota Wild says the Wild+ dispute involves Xfinity wanting to place the channel in a higher-priced tier. We have only heard the Wild’s version. What is Xfinity’s side, and what is preventing an agreement? Customers deserve a clear explanation from both sides.
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