Xfinity Community Forum

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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user_2759bf - I replied to your DM, are you able to respond to that message?

XfinityThomasA

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17 hours ago

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U

Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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U

It’s sending me every where except a place to dm

user_2759bf

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17 hours ago

to the conversation:

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U

Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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Hello, there @user_43fe79 I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if nece

XfinityDuron

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17 hours ago

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Fire hazard in equipment and refusal to replace

I have the xfi complete plan that I am paying a monthly fee for. As part of that I have a wifi booster that Xfinity provided. Today the booster started to make a loud humming noise and was very hot to the touch. I called customer service and they said to take it to the store to get it replaced. I di

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Hello mhold54! I appreciate you connecting with us in our community about the cut line severing your services. While we always want to be made aware of any cut lines in your area, above all we never want you to have to wait long when services are imp

XfinitySeth

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17 hours ago

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Cable at pole severed

Cable on the ground was severed. All 3 services gone (internet, tv and phone). This cable is ABOVE ground, not buried. Looks like it just needs to have a piece respliced. I called Xfinity and repair date I was given is September 9, 2026. Why 2 weeks? Was not even told about an emergency drop line. I

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Customer Care Business Support

I am a Commercial/Business (CB) customer with both residential and business accounts. After recently changing my phone number, your IVR system now exclusively routes me to residential support and fails to recognize my CB account. Agents have repeatedly not warm-transfered me to CB Care. The IVR rout

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Customer Service

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Issues with my email account IMAP password [Edited]

I am using the same password as I do to sign on to xfinity when asked for password "IMAP account "Comcast," yet it will NOT accept the password and therefore I can not get email on my phone. [Title Edited: "Personal Information"]

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Devices

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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type

XfinityVictor

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17 hours ago

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Prepaid $200 virtual debit card expired

Good afternoon, I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like acces

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Hello, @user_k6so0x thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would definitely like to help investigate the recording errors on the Firestick. I know it can be frustrating when features such as

XfinityJustinC

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17 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Hey there, @user_ut9hr3, thanks for reaching out through Xfinity Forums regarding your billing concerns and your customer experience. This is definitely not the customer experience we want you to have, and we do not want to lose you as a customer. &

XfinityJeniece

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17 hours ago

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Unsavory Customer Service

Every month after initial start of service, my internet bill has increased with no resolve other than empty promises. I escalated to a supervisor and Dave N. #574 was not helpful despite the notes left on the account. I cannot locate the corporate number in effort of escalating the matter. The amoun

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The Xfinity and Samsung reps discussed the issue, they did something ... asked me to turn my phone off and then on ... it worked. I suggest you ask the Xfinity rep to conference in a rep from your phone manufacturer.

user_cb1957

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17 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Upstream partial service: bonded to 1 of 4 channels, T3/UCD storms every 11-12 minutes, and a 21-minute registration failure

I have an intermittent but persistent upstream problem that started this morning and is still going. Downstream looks fine, upstream does not. I have logged the modem's own diagnostics every 5 minutes since 10:30 today. Requesting a return-path sweep and, if a corporate moderator can, a CMTS-side lo

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Your Home Network

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user_m9stlz Thank you for reaching out to us over our Xfinity Community Forums. If you were speaking with our Xfinity Retention Team about a new promotion, and it was not applied I would recommned calling back into the same team to have your account

XfinityMartyR

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17 hours ago

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Incorrect bill

Hi, I called earlier and was told that I received a promotion for 40 dollars a month. Why it is 74 now? Thank you! ni

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Unsavory Customer Service

Every month after initial start of service, my internet bill has increased with no resolve other than empty promises. I escalated to a supervisor and Dave N. #574 was not helpful despite the notes left on the account. I cannot locate the corporate number in effort of escalating the matter. The amoun

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Customer Service

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@user_ahs81l Thanks for adding a post. That is strange. What device are you using to redeem the reward?

XfinityBenny

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17 hours ago

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Diamond perk - 2 Free Universal Tickets

I saw today that we were selected based on our Diamond Status to receive two free tickets to Universal Studios Florida, I copied and took a picture of the Universal Parks promo code, however, when I clicked on the Visit Universal Parks hyperlink button, the website didn't load. I tried to go into th

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Thank you. hopefully we can figure this out

user_d911uy

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17 hours ago

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Cannot review active redeemed benefits

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

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its crazy this has not been resolved yet. Been waiting and reading and my app is still doing this. Xfinity.... This looks to be your problme.

user_kchsvp

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17 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

Cable at pole severed

Cable on the ground was severed. All 3 services gone (internet, tv and phone). This cable is ABOVE ground, not buried. Looks like it just needs to have a piece respliced. I called Xfinity and repair date I was given is September 9, 2026. Why 2 weeks? Was not even told about an emergency drop line. I

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Customer Service

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