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cecil1992 Do you have a stand alone router connected to your modem?
MS Teams Calls Disconnecting [Edited]
During working from home I can frequently see that MS teams call disconnects whenever a new device starts to connect and receives internet call Router is not capable of handling internet outburst and packets momentarily when new device connects [Title Edited: "How to write a helpful post"]
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Monthly payment was increased 75% in June. I am wondering is there any discount that I can have to reduce my monthly payment? Thank you.
Unable to start a live chat session.
Unable to start a live chat session. Please try again later. Live chat ended. Not able to talk to a live agent many times. Could you please enable direct message ? Thank you.
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@XfinityShawn That's already covered in the first link that I posted...
How do I find my wife password
I changed it from what was originally on the bottom of the router
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Hello @user_eup1fz Thanks for reaching out. We do offer $10/mo off every plan with autopay with a bank account. Now if they promised a one time credit that could be something else. When it comes to our plans your rate is based on whatever price you a
Promise a locked in rate for 3 years
Not sure if anything can be done. On 5/30/26 talked with a Shivam about my rates. In order to get me to stay as a loyal customer was told to sign up for 500mbps at $55 with a $10 credit on my next billing cycle for 1 month. After that 1 month I will be getting a locked in rates at $30 for 3 years fo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No WiFi for 24 hours, soonest tech will take 3 more days
3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t
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setting up xi6a
The power cord has a plug in end for the device but the device has the slot like on cell phone. Confused. Is it possible for me to just keep my old boxes. They are working fine on my older TVs.
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X1
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promise a locked in rate for 3 years
Not sure if anything can be done. On 5/30/26 talked with a Shivam about my rates. In order to get me to stay as a loyal customer was told to sign up for 500mbps at $55 with a $10 credit on my next billing cycle for 1 month. After that 1 month I will be getting a locked in rates at $30 for 3 years fo
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel
Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Only House In Área With An Outage
"Due to the outage in your area I'm unable to get you to an agent or troubleshoot." As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue d
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Escalation Request – Ongoing Unresolved Service Issue (Account Assistance Needed)
I am experiencing repeated service outages with no explanation from support. The current outage started over My internet 24 hours ago, and I have been told the earliest technician appointment is several days away. This is directly impacted my work and hence it affects my family financial. When I att
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First. Is this a new service install / new move-in or an existing one?
Box keeps blinking yellow to go to blinking green
The box is flashing yellow, then Flashes green then goes back to yellow and green again. I’ve gone through all the steps, but it’s still doing it
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nanclar Sorry, but once the conversion completes it remains with Yahoo. We don't currently have a way to convert it back to us at this time.
email through Yahoo
I am so fustrated. I put the Yahoo app on my phone to look at my emails. Now I have all this stupid ads on the Yahoo app which is one reason I cancelled my account with Yahoo. Now, you want me to pay xfinity for service including email but access Yahoo for my emails. In order to get ad free that wan
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Credit balance refund not received after service cancellation; moved overseas and cannot call
I canceled my Xfinity Internet service and returned all Comcast-owned equipment on June 4, 2026. My final bill shows a credit balance refund of $23.95, but I have not received the refund in my bank account or any refund selection email from Notifications@refunds.xfinity.com. I have moved back to Jap
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Customer Service
Box keeps blinking yellow to go to blinking green
The box is flashing yellow, then Flashes green then goes back to yellow and green again. I’ve gone through all the steps, but it’s still doing it
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Your Home Network
Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you're having. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructi
Service Interuption
Service line was knocked down by fallen tree three days ago. Crew came out to reattach line, but we still have no service. Tried several times to get someone to come out to fix problem, but not having any success. Everyone we speak with has really thick accent. Incredibly frustrating. I hope direct
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@user_olaeft Thank you for reaching out. We understand how important your cancellation request is, and we’re happy to help get this taken care of for you. When you have a moment, please send us a direct message with your first and last name a
URGENT: Immediate Cancellation of Services (Account Details in Private DM)
To Whom It May Concern, Please accept this as my formal request to cancel all Xfinity/Comcast services (including TV and Internet) for my account, effective immediately. I no longer reside at the property, and the house has been rented out to new tenants. Furthermore, I am currently located outside
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The NFL Network is no longer available through Comcast and Xfinity as of April 30, 2026, due to the expiration of their programming agreement with Disney/ESPN. This affects all related programming, including NFL RedZone, on Xfinity TV, Comcast Busine
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Service Interuption
Service line was knocked down by fallen tree three days ago. Crew came out to reattach line, but we still have no service. Tried several times to get someone to come out to fix problem, but not having any success. Everyone we speak with has really thick accent. Incredibly frustrating. I hope direct
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Customer Service
@user_t63kdv Thank you for reaching out. Are you getting an error message such as wrong password? When was the last time you successfully accessed your email?
XfinityDena
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13 hours ago
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Can't Access My Email [Edited]
why cant I access my email [Title Edited: "Personal Information - Email Address"]
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