Xfinity Community Forum

U

Outage [Edited] 95686

Is there a vacaville outage

Question

•

Customer Service

10

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Is retaining customers for over a decade something Comcast cares about?

Hi. We recently sold our two businesses we had an account with Comcast Business in which we called and asked to be disabled. We were sent a disconnection letter and one of the two stores was correctly disabled but the other one was not. I am being told that there were supposed to be two different di

Question

U

Scripps channelsI am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that

user_kdbfhd

commented

7 hours ago

to the conversation:

1

U

Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

Question

NHK World on channel 265in Philly is gone????

Where is NHK World on channel 265 in Philly market?

Question

•

Channels and Programming

30

2

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Received Xfinity cancellation email

Hello I received an email that Xfinity received a cancellation request from me but I don’t think I requested that at all.

Question

U

@XfinityThomasC this is not the exact same issue. I can cast other apps just fine. The chromecast is working. Only xfinty stream will not cast.

user_6uvnjn

replied

7 hours ago

to the conversation:

0

U

Mobile stream app casting

I have the xfinty stream mobile app on my android device. I have 3 TVs that all run Google TV with Chromecast built in. The app is supposed to be able to cast to Chromecast devices but only 2 of the TVs will show up as being able to cast to and the other one doesnt show up in the drop down list. I c

Question

Thanks for posting on our community forums, user_56cni8. Could you clarify what you found? Which main site are you referring to?

XfinityDilary

commented

7 hours ago

to the conversation:

0

U

Fraud user

Logged into my page on your main site and I found this. This is not me not sure who got into it but I changed my passwords. user_56cni8's Can you delete this Joker? Thanks, [Edited: "Personal Information"]

Question

U

Fraud user

Logged into my page on your main site and I found this. This is not me not sure who got into it but I changed my passwords. user_56cni8's Can you delete this Joker? Thanks, [Edited: "Personal Information"]

Question

•

Sign-In and Account Management

11

1

0

U

Received Xfinity cancellation email

Hello I received an email that Xfinity received a cancellation request from me but I don’t think I requested that at all.

Question

•

Customer Service

11

2

0

D

New service started on my old account, but not from me!

Hello, I want to follow up on a problem ticket (# [Edited: "Personal Information"]) which I thought was resolved with Xfinity and the collections agency. However, a new collections agency has contacted me recently regarding this. Moved out of my old apartment and transferred services to my new house

Question

•

Customer Service

8

1

0

Hey there, @user_3ioo87, thanks for reaching out through Xfinity Forums regarding your Wi-Fi. Are you using an Xfinity modem?

XfinityJeniece

commented

7 hours ago

to the conversation:

0

2

U

Router

How do i reserve a specific wifi address?

Question

U

Billing

My bill doubled. Please explain.

Question

•

Xfinity Stream Website

5

0

U

Is retaining customers for over a decade something Comcast cares about?

Hi. We recently sold our two businesses we had an account with Comcast Business in which we called and asked to be disabled. We were sent a disconnection letter and one of the two stores was correctly disabled but the other one was not. I am being told that there were supposed to be two different di

Question

•

Customer Service

8

2

0

M

Cancel subscription

Hi! We just moved in a new house and sadly xfinity is not available. How do I cancel my service ASAP so it doesnt affect my billing? I cant seem to find the new message bubble anywhere

Question

•

Customer Service

10

2

0

L

Email

Where do you find the email bc I can't find it at all and nothing has told me how to access it just you can add accounts to it. It's so frustrating.

Question

•

Email

14

1

0

U

Router

How do i reserve a specific wifi address?

Question

•

Your Home Network

12

1

0

Thanks for confirming! We can continue our conversation privately. Please meet us in DM.

XfinityDilary

replied

8 hours ago

to the conversation:

0

Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

@user_rbv2va Thanks for adding a post to the community. We recommend using Port #4, it is usually the fastest out of the four.

XfinityBenny

commented

8 hours ago

to the conversation:

0

U

Router plug ins

Which portal do we plug into

Question

Cant find the log in section to my email like I have been doing for 10+ yrs

user_4c8byf

commented

8 hours ago

to the conversation:

0

1

U

my email

my email is not appearing on my computer

Question

No I have not changed anything should be able to log into my email

user_4c8byf

replied

8 hours ago

to the conversation:

0

U

my email

my email is not appearing on my computer

Question