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My internet goes out for 2 days every single month.
Every month since I have installed my internet, it gets disconnected for 2 days (no internet connection). After checking the outage monitor, it says “no outages in your area”. So I contact support, they tell me “we cannot connect to your router. We will send a technician”. Technician is scheduled to
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Customer Service
Admin Tool password
Hi all, I'm trying to use this wacky "admin tool" as the common issue of the xfi crapp not showing all devices for port forwarding is not preventing me from port forwarding. I've tried a few combinations of admin and password but nothing seems to be working. Anyone know what the admin and password a
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Your Home Network
I can watch Hulu is just fine through the Hulu app. Are you watching Hulu through Disney+?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Just sent the direct message.
Request for Reissue of – Unused and Expired $200 Promotional Visa Prepaid Card
Hello Xfinity Support Team, I am hoping an official Xfinity representative can review my situation and advise whether there is any possibility of a one-time courtesy resolution. Last year, I signed up for Xfinity Internet under a promotion that included a $200 Visa Prepaid Card after maintaining ser
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Hey there, @user_bzu0kn, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile reward card. I can understand how frustrating it must be to be waiting several months for a promotional reward you were expecting, especially after
Eligible for $400 Xfinity Mobile Email Reward Since April 20, But Never Received It
Hello, I purchased Xfinity Mobile with 2 lines on April 20 and was eligible for a $400 email reward card promotion. However, I have still not received the reward or any updates about its status. I believe I met all of the promotion's eligibility requirements, and it's been several months since I sig
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Hi @user_nwmcko. Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. This is certainly not the lasting impression we wish to provide any of our customers. We would be
The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was
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Free xfinity mobile
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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Plan
How do I get help for property damage by Comcast contractor digging in my yard to give access to a neighbor?
They dug three areas and left dirt and stones - no grass seed -- how will grass ever grow here again?
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I literally can't watch Disney plus or Hulu through Xfinity. It's horrible
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Need to re-pair cable card after replacing hard drive in Tivo
I need to re-pair the cable card after replacing the hard drive in my Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing. The Conditional Access section shows Con: Yes and Val: I. I've tried rebooting, emoving and reinserting the card
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Non-X1 Service
@user_6b4511 Got it, thanks for confirming. The'res two different paths to redeem, one is for Gig customers or higher, and the other is as a reward for being a long time customer. For the reward we want to log into the account here https://www.xfinit
Peacock
I’m starting to get frustrated for over 6 months I’ve been getting an email requesting that I activate my subscription I can never do it but now an agent is telling me I have to upgrade and change my plan but none of that is stated in the emails or in the stream shop where it wants to me to activate
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lyee853344 We appreciate your feedback on this. If you still want us to review your account for any promotions, then you will need to send us a DM per the instructions above.
Chat quote doesn't match bill
Just to let people know that a quote on chat with an agent may not match your bill. I chged tv plans, was quoted a price on chat & agent even confirmed. Bill came & it was $10 higher. Tooked the hard copy chat to a store. All they could do was a one time credit. This is HORRIFIC business practice! L
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The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was
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Customer Service
Hello user_r73fp4 did the advice from our amazing Expert @EG help in getting into the 10.0.0.1 site? If so, were you able to make the desired changes?
Default credentials for ARRIS TG1682P
I have an ARRIS TG1682P modem provided by Xfinity. I would like to update the password from the factory settings and create another access point. Support told me that I own this modem and that they do not have access to it. I accessed the modem via https://10.0.0.1 and tried typical login combinatio
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And does it stay this way for the whole duration of the recording? Is the show now available On Demand to compare quality?
No sound for DVR recording for PBS Patience S2 E4
Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.
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Dispute of Incorrect Charges, Payment Return Fee, and Request for Zero Balance
Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell
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Billing
Community Best Answer
Good evening @user_d7qkqr! I completely understand why you're upset. Having your service disconnected due to work being performed for another residence is frustrating enough, and I can certainly see why it's even more concerning if this is the second
Complaint
I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.
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Hi there @user_netzje. Our team can assist you with adding a mobile line. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign
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Free phone service added to my service
Add a free phone line to my internet service
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