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cell phone support for voicemail
my cell only rings twice and I want to increase that to four but I have been told that is a function of the provider
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Devices
We are happy to hear you were able to get this fixed. Take care!
Peacock account
I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?
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user_dkylcq Thank you for getting back to us here so we can continue helping. What happens when you follow the instructions to send my team a DM? Please send us a direct message with your full name and complete service address to “
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
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Intermittent Internet Connection Problems
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro
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Your Home Network
@mikevu1 Hi there. First, I’m so sorry you're dealing with all of this on top of an unexpected job transition and move. That’s already a lot to navigate, and I can absolutely understand how frustrating it must have been to receive conflic
Xfinity Support
Hi. My company just made the decision to downsize, and I will need to relocate. I originally wanted to move my services as I just had it professionally installed a month ago. But I'm moving to a location, the live chat rep, the automated phone rep, and the live phone agent all said Xfinity did not c
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Same issue. Free phone trade in x2 $40 for the 1st year the 80. Been 8 months being bill $211. Dozens of calls. Hours on hold. Sent back to store 4 times. All i get is be patient should be all set in 3-5 days. NEVER HAPPENED 3 ECM #'s 4 transfer to s
Ongoing Billing Error & Missing Trade-In Credits – No Resolution After 1 Year
I have spent over a year trying to resolve an unresolved Xfinity Mobile trade-in and billing issue. Xfinity has already confirmed receipt of my 2 trade-in devices, yet my trade-in credits were removed and 2 additional lines were incorrectly added to my account. I have contacted support repeatedly an
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user_ubf6o9 Thank you for reaching out so we can check for the work order to mark your underground lines before installing the new underground downspout drain line. Please send us a direct message with your full name and complete service
Mark Underground Cable
I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.
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This does not work! Why does Xfinity make it almost impossible to report a problem or get my freaking money back! This is why I am canceling my service with you!!
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
Hi. My company just made the decision to downsize, and I will need to relocate. I originally wanted to move my services as I just had it professionally installed a month ago. But I'm moving to a location, the live chat rep, the automated phone rep, and the live phone agent all said Xfinity did not c
Question
This is the full chat
Report agent
I would like to report an agent. I have the full chat transcript showing that I requested to cancel my account. The agent initially told me they could not process the cancellation and directed me elsewhere. After I questioned this, they claimed they would disconnect my account, but they never did. T
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user_z9ow0s, thank you for reaching out through Xfinity Forums. I want to do everything I can to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click t
Report agent
I would like to report an agent. I have the full chat transcript showing that I requested to cancel my account. The agent initially told me they could not process the cancellation and directed me elsewhere. After I questioned this, they claimed they would disconnect my account, but they never did. T
Question
user_ls0756 Thank you for reaching out so we can check your previous accounts for outstanding balances. I'll collect your information in a DM so I can investigate this further. Please send us a direct message with your full name and complete service
Scam
I have repeatedly been getting texts, supposedly from Valor debt collection agency saying I have a past due account with Comcast, I do not currently have service with Comcast, and all accounts were up-to-date when I switched. Please advise!
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Report agent
I would like to report an agent. I have the full chat transcript showing that I requested to cancel my account. The agent initially told me they could not process the cancellation and directed me elsewhere. After I questioned this, they claimed they would disconnect my account, but they never did. T
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Customer Service
user_6fh02o, we want to do everything we can to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click
Peacock account
I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?
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@user_99yo4k I'm glad you were able to connect with Customer Service. I'd like to confirm the account has been updated. Please send us a Direct Message with your full name and service address. I look forward to hearing from you. You can see how to
I’m no longer a customer
Greetings i’ve been with At&T and direct tv for a month . I am no longer a c finity customer, can my account be closed please and discontinue the billing? I also was told that a scheduled pickup was in place for the returned equipment. No one has shown up yet or called . Thank you LS
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L1ngus I hear you. If you'd like to move forward with a formal complaint, we'd be happy to help get that submitted. Since we can't discuss account-specific information publicly, please send us a Direct Message and we'll work with you on the next step
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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Scam
I have repeatedly been getting texts, supposedly from Valor debt collection agency saying I have a past due account with Comcast, I do not currently have service with Comcast, and all accounts were up-to-date when I switched. Please advise!
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Customer Service
@XfinityFrank I am having the same problem and Xfinity is sending me around in circles to fix it. I just want to activate Peacock
Peacock account
I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?
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@user_mcc9nw To check the cable connection on the back of the cable box, you'll want to navigate to the back of the box and ensure the coax cable, thick circular black cable, and ensure the connection to the back of the box is finger tight. Removing
XfinityBradM
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15 hours ago
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TV is out [Edited]
TV is out and it keeps saying "Welcome. Bienvenido" but nothing happens. I'm 80 years old and no one has touched the TV so I don't know what's happening. It says check your cable connection but no one has touched them and don't know how. [Title Edited: "Personal Information - Phone Number"]
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