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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my service
Hi Team, I am returning back to my home country due to some personal issues. I have returned the device in Xfinity store. Now i want to cancel my internet service. Could you help me with that. Thanks
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Stuck in a backend loop
I’m a new user who has no internet and no access to my account the fact that you guys have this backend issue and no one is really working on fixing it is ridiculous. I see how many people have the same problem and why do I have to explain myself 100 times to get anything done?. Just fix it or gin p
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Pending Activation
I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.
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Yahoo email
I thought I had to switch to the Yahoo platform. It is absolutely horrible! I want my old email back! It doesn't updated correctly so I can't be sure I'm getting my emails. This is my main email that I do everything important through and now it can't count on it. Is there a way to to go back to the
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@user_7o58yh Thanks for reaching out to us. I do apologize for any inconvenience. I am Not aware that Xfinity has an electric company that bills customers, so this is very new to me. The pedestals located on the customer's property are owned by Xfin
Comcast electric bill being sent to me - no resolution after months
I'm back! My Comcast saga continues. For some reason I am getting the Comcast electric bill for the new service to the new pedestal that was installed in our area earlier this year. I have tried calling the Xfinity support and chatting MULTIPLE times but the offshore support has never been able to s
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Received a bill in my name with a different account number.
I received a bill that has my name on it. It says I owe 6.88$ but when I login it says I owe 0$. The account numbers are also different on my account compared to the bill.
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Billing
I'm sorry to hear that the issue is still occurring @rex2412 , especially after trying both a private browsing window and multiple browsers. Since the troubleshooting steps have not resolved the problem, let's get a ticket opened with our Xfinity Rew
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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xfinity support
⭐ 1 Star — Extremely frustrating experience from installation through billing Our experience with Xfinity has been one problem after another, and unfortunately, almost every issue could have been avoided with better communication and competent customer service. During the initial installation, the f
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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The plans that have the 5-year price guarantee do not require a contract @IAmAI, and if you were to switch to one of those plans you could cancel at any time without a penalty.
Existing customer options
I am trying to confirm existing customer options for Xfinity internet. I am having a Fiber service provider move into our area, and am seriously considering switching away from Xfinity, especially given the large cost difference. Xfinity has reasonable new customer deals with a 5 price year guarante
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user_iiy7st, Hi there! Thank you for bringing this to our attention. I can certainly understand how frustrating it would be to be authenticated successfully and then be told additional verification was needed before assistance could be provided. I am
Rude supervisor
Supervisor Adam -agent ID-3d26, he authenticated my account with no issue, but claimed he was unable to verify and I will need to go into the store, since switching over we were verified with no issue. When I confirmed was he refusing to assist he claimed yes. The call was recorded with his acknowle
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Comcast electric bill being sent to me - no resolution after months
I'm back! My Comcast saga continues. For some reason I am getting the Comcast electric bill for the new service to the new pedestal that was installed in our area earlier this year. I have tried calling the Xfinity support and chatting MULTIPLE times but the offshore support has never been able to s
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Still got the error message in private browser. Even tried on 2 different browsers.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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I did review that, and found very limited promotions. While I wouldn't necessarily expect the equivalent of the new customer promotions, only one tier level seemed to even have a promotional price listed, while all others were at the full price.&nbs
Existing customer options
I am trying to confirm existing customer options for Xfinity internet. I am having a Fiber service provider move into our area, and am seriously considering switching away from Xfinity, especially given the large cost difference. Xfinity has reasonable new customer deals with a 5 price year guarante
Question
Rude supervisor
Supervisor Adam -agent ID-3d26, he authenticated my account with no issue, but claimed he was unable to verify and I will need to go into the store, since switching over we were verified with no issue. When I confirmed was he refusing to assist he claimed yes. The call was recorded with his acknowle
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Customer Service
Paramount steaming bad again
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Having the v same problems again
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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NOW Internet Account Conflict – Open Order Preventing Service Activation
Dear NOW Internet Support, I am contacting you regarding an account issue that is preventing me from accessing and activating my NOW Internet service. I previously used NOW Internet at this address last year and would like to use the service again this year. On August 13, I attempted to delete my pr
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