Xfinity Community Forum

Thank you for updating your topic ! Glad you got it squared away ! Now closing your marked "Solved" thread.

EG

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16 hours ago

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devices are connected to wifi network, but not to the internet

Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust

Question

Hello, @user_qw52ub thank you for taking time to reach out over Xfinity Forums. There is a known issue with Peacock Premium activation, I found an open engineer ticket that I'll be able to follow along and make sure to keep in contact with you here.

XfinityJustinC

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16 hours ago

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Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps

Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (

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I need an address to return the equipment.

user_pnkdj4

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16 hours ago

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Cancel account

Good afternoon, I am contacting you again. My name is [Edited: "Personal Information"], I live at [Edited: "Personal Information"], and I moved to this address last year. My previous address was [Edited: "Personal Information"]. When I moved, I requested to transfer my internet service, and when I c

Question

Hello, user_xqrkai. Thank you for sharing your concerns and for joining the Xfinity Forums community. You’ve definitely come to the right place for help, and I appreciate you taking the time to reach out. I understand how confusing and frustrat

XfinityThomasA

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16 hours ago

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Can ANYONE help?

On Jan. 21 I received a call that I had to request online (because your phone systems and contact methods for Xfinity internet services are atrocious) to cancel my internet service. While I've been a customer for nearly 3 years, I've never experienced the speeds I pay for, customer service has been

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Delete tv service

Change service plan to just internet. No tv service!

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Customer Service

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E-mail address for Comcast

I have an issue with my account and want to clear it up

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Customer Service

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Accepted Solution

An xfinity technician came to my home and fixed the issue. He instructed me to go into the xfinity app, "Edit WiFi Settings" and then "Split bands." Now I have two wifi networks. One is 5GHz and the 2nd one is 2.4GHz. My devices that were having trou

user_2q1okx

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16 hours ago

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devices are connected to wifi network, but not to the internet

Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust

Question

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Executive resolution concerning unlock of a replacement phone from Assurant

I have been a customer with Xfinity for many years. I purchased my current phone in 2021. In October of 2024 I had my phone replaced by Assurant due to damage. I am now changing to another carrier and neither Xfinity or Assurant will unlock my phone so that it can be used with another carrier. I was

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Customer Service

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This post is resolved. Thanks for counting on us for help @vwxyang0707 .

XfinityBenny

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16 hours ago

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GIFT50 Code Not Applied at Checkout

I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us

Question

Thank you. That is what I suspected. Luckily I was able to get it straightened out.

user_2n23m4

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16 hours ago

to the conversation:

Need Letter From Xfinity Showing That My Internet Is Down [Edited]

Hello, I am trying to reschedule the GRE test which I was supposed to take from home today. I live in the Nashville area, and my internet is down as a result of the recent ice storm. Thus, I cannot take the GRE today and need to reschedule. According to the people at GRE, I need a letter on Xfinity

Question

Thanks for taking the time to reach out over our community forums! Moving's already a less than stellar experience, so I apologize that you've had this speed bump added to your to-do list. You've come to the right place for help, and we'd be more tha

XfinitySean

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16 hours ago

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Location availability

I was trying to move my internet to my new apartment before i finish moving in but it is not appearing on the addresses. There are other apartment numbers from my complex but mine isn’t there. What could be causing it not to show? Do I need to switch my router to a modem?

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[Edited: "Personal Information"] was the code I had on my tv screen. Will that allow me to get on to Peacock? I'm anxious to watch it again.

user_vzxqnm

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16 hours ago

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Access to Peacocktv.com

My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?

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Accepted Solution

NOW StreamSaver

Is NOW StreamSaver subject to broadcasting and regional sports fees

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Xfinity Stream Website

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I also had the code on my tv of 3C

user_vzxqnm

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16 hours ago

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Access to Peacocktv.com

My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?

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Peacocktv.com/tv [Edited: "Personal Information"] My issue is the same as above. On my ixfinity statement I've been paying for Peacock and all worked very smoothly when I went to watch my seelection of Law and Order. Suddenly this weekend I co

user_vzxqnm

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16 hours ago

to the conversation:

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Access to Peacocktv.com

My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?

Question

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Location availability

I was trying to move my internet to my new apartment before i finish moving in but it is not appearing on the addresses. There are other apartment numbers from my complex but mine isn’t there. What could be causing it not to show? Do I need to switch my router to a modem?

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Customer Service

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@BKONDAS777 thank you for using the Xfinity Community Forums to reach out today. I understand you would like to make changes to your account services today, and we can definitely assist you in doing so. Out of curiosity, what makes you want to cancel

XfinityMarcus

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16 hours ago

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Cancel My Service

Hi, I also need to cancel my service.

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Worst Costumer Service

Hello, my name is [Edited: "Personal Information"]. I have had the worst Costumer Service experience with Xfinity. My husband bought a phone because his died, we canceled our services, we returned two phones and never received a box or label to return the phone we bought. Now Xfinity says we owe the

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Customer Service

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Can ANYONE help?

On Jan. 21 I received a call that I had to request online (because your phone systems and contact methods for Xfinity internet services are atrocious) to cancel my internet service. While I've been a customer for nearly 3 years, I've never experienced the speeds I pay for, customer service has been

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Billing

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user_aqe78t, hello there! I understand your frustrations. Like, why can't things be so easy? When it comes to cancellation, it is truly a secuirty measure in prevention. Not only for customer protection, but to ensure that what is being requested is

XfinityQue

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17 hours ago

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Cancel service

Is there a way to cancel service through chat?

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