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I think a tech will be here on Monday. I’ll check with that person about it.
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
@user_so3tc5, I am glad we were able to have your concerns addressed via direct message. If anything else comes up don't hesitate to create a new post on our Xfinity Forums, we are here 6:00 AM to 1:00 AM EST and happy to serve! 😀
Cancel Internet Policy 3/31/26
Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som
Question
I have freezing and skipping problems with Chanel 915 which is WTTW, the PBS station from Chicago. Rebooting the cable box does not solve the problem. Can someone please help with his issue?
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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xslsiw Good afternoon! How did it go today?
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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@user_slm93i Are you having issues on other websites?
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
Question
@user_wkxii5 Thanks for adding a post and bringing this to our attention. We can help cancel the second account if there is one, and ship any equipment directly. The mobile side is a bit different, but can still be cancelled by returning the phone th
Fraud at Local Xfinity Store
This morning I signed up for Xfinity service online for my new house, and I opted to pick up my equipment at my local Xfinity store. I received an account number and order confirmation via email soon after my order was placed online. A few hours later I went into my local Xfinity store, and informed
Question
@XfinityRay Hello, I fixed it. Apparently, it was an issue with the Killer Intelligence Center in my Alienware laptop that was blocking the requests module. The network enhancement did something to the way it interprets outgoing requests causing it
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
Question
Hello user_fcgmzf! The Cowboy Channel is no longer offered through Xfinity at this time, but could change in the future. Please note we'll always include any channel lineup changes on your monthly bill statement for review, and you can find more info
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
user_5w310d My team can look into your internet concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessa
my home internet curreNt MBPS
Whay is my currect internet speed and how much am i paying [Edited: All Caps]
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Hey there, user_7onv1h! We appreciate you posting on our XFINITY Community forum. Could you let me know if you are still having an issue with your Peacock activation?
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
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Hello there, @user_r8871l. One of our community experts suggested getting in contact with our CSA team. Were they able to get that password reset issue resolved for you?
Password resets as often as daily
I have read through older, closed posts in the community forum. Just in the past couple of months, I have had to reset my password with increasing frequency, to the point that it is sometimes daily now. I use MS Outlook on all of my devices, so when the password has to be reset, I have to change it
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@Lkpolo we've had the wireless boxes since I started working for the company over 10 years ago, and have had 2 new generations of wireless set-top boxes since I've been here. The wireless boxes are the same cost as wired X1 equipment.
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
Fraud at Local Xfinity Store
This morning I signed up for Xfinity service online for my new house, and I opted to pick up my equipment at my local Xfinity store. I received an account number and order confirmation via email soon after my order was placed online. A few hours later I went into my local Xfinity store, and informed
Question
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Customer Service
Good news. We have an X1 box in the family room and two smaller cable boxes but our living room dining area kitchen doesn’t have access to cable line. Our gateway is also in the family room next to the phone and tv. When did this all occur? I’ve bee
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
Xfinity assistant
Why the xfinity assistant not working for me is just loading I’m trying to pay a bill and on of my phone is acting up
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Plan
Hello, @Lkpolo thank you for creating a post here over Xfinity Forums. That is a great question, yes we do have wireless set-top boxes. For most locations you do need a primary X1 receiver and then the wireless boxes are companions. If your location
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
Hey there, thanks for taking the time to reach out! As mentioned in my comment on your post, for future reference, please note that sending unsolicited direct messages is a violation of Forum Guidelines, but we can definitely take care of this for yo
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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@XfinityJeffB and so how does your response resolve the issue with the virtual assistant and phone support? I don't think that any of us on this forum with this issue are here just for the heck of it. There's a problem with your website and i
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
Thanks for taking the time to reach out through our community forums, user_2eo8hl! As someone who is easily bothered by electrical noise and buzzing sounds, I'm sorry to hear your equipment is getting noisy. It definitely sounds like it might be in
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
Question
@XfinitySeth wrote: "... The Cowboy Channel is no longer ... we'll always include any channel lineup changes on your monthly bill statement ..." And yet, looking back over my bills for June 2025 through January 2026, I can find no information whatso
BruceW
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20 hours ago
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Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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