Xfinity Community Forum

cancelation of my service

I am out of USA (in southamerica) with no access to a phone, and I need to cancel the service at the following address : [Edited: "Personal Information”] the only access I have is an email [Edited: "Personal Information”] please let me know anything or there are steps to follow to cancel the service

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Customer Service

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Escalate a Dispute on Roaming Fees in Canada

I am writing to ask for your help in resolving a dispute with the Xfinity Mobile call center regarding international data roaming charges to my iPad tablet during a short 12-hour trip to Canada to visit an ailing brother (who died), in early August 2026. Prior to traveling, I called Xfinity Mobile c

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Plan

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aerialjr Thanks for reaching out! We can help review your account, help get your transfer of service setup, and see what options are available to you. Please send us a direct message. To send a "Direct Message" message: &nbs

XfinityMartyR

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6 hours ago

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Customer Service Cancelled My Account and Deal

First, I’m sorry if this is the incorrect place to file this complaint. I’ve never done anything like this before. Long story short, I signed up for XFinity WiFi in August. I was given the $50 for 1Gig deal. I am relocating to a new apartment and I called to get my services transferred. The agent on

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Outgoing email in iPhone is not working.

Yesterday I updated my password for my Comcast account. I updated it on my iPhone as well but my outgoing emails are not functioning. I did go into set up for email. Collect advanced clicked on the outgoing server and tried to update the password. The system verifies forever and then times out. Plea

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Email

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DM-ed requested account information

user_2m3jbd

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6 hours ago

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no warning for charge for additional data

I'm on a legacy Gigabit Plus internet plan and am currently being charged for additional data beyond the cap of the plan. This comes as a surprise to me as I can't find any information about this cap on my Xfinity account page or on my bills. I also did not get any warning that I was getting close t

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user_45zryf, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Pouveine and their leadership. We always want you to have the best experience possib

XfinityAmira

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6 hours ago

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Excellent Service

Pouviene in the call center did an excellent job helping me to assist with my billing inquiry and resolution. Exceptional service

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Hi Xfinity Corporate Team, Thank you for reaching out to me today and taking the time to review my case. I especially appreciate Victor for calling me, listening to the complete situation, and helping move the issue forward. During the call, I explai

Srinivasarao51

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6 hours ago

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Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges

Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from

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To transfer my Internet over to my new apartment

Hello I am writing because I wanted to transfer my internet over to my new apartment from apartment 182 to apartment 60 I do have my lease stating that I am leasing this apartment I wanted to know if so I can email it over cuz I don't have no way to get to any other stores to bring up the paperwork

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Customer Service

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Just letting you know, I replied "Yes" to Chelsea's request. Have not heard back from her. tz

user_v8naf0

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6 hours ago

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Excessive mobile billing

We have 2 valid lines for monthly billing and are being charged monthly for a third which is not valid. I've called every month for a year, and no one at the entry customer support or 2nd (supposedly management) level has been able to successfully credit all the over charges and remove these from fu

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You are posting your message to the wrong forum. This forum is to report issues against the Xfinity App (the customer, sales, billing, device support). Then there is a forum for the Xfinity Streaming app (programming, etc) You mention the Amazon app.

user_zwe4nj

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6 hours ago

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Can't watch Thursday night football on Amazon app

Keeps saying something went wrong

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WiFi Renewal Email Question

I received an email a couple of days ago stating that my WiFi plan price was changing and my bill would go up for it unless I renewed for the next 5 years. Is this a legitimate email? Because I seem to recall when I signed up last year that my rate was already locked in for 5 years unless I misheard

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Email

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@user_zwe4nj All of them have 4 or 6 1G Ethernet ports. FWIW, the later models also have a 2.5-gig port.

EG

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6 hours ago

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ethernet connection

will the equipment that will be installed have a wired ethernet connection along with the WiFi?

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Thank you, and do you know how I could update my username so it’s not on a public forum ?

aerialjr

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6 hours ago

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Customer Service Cancelled My Account and Deal

First, I’m sorry if this is the incorrect place to file this complaint. I’ve never done anything like this before. Long story short, I signed up for XFinity WiFi in August. I was given the $50 for 1Gig deal. I am relocating to a new apartment and I called to get my services transferred. The agent on

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Unable to set up bank account auto payments

I reached out 10+ days ago and requested that the option to pay via bank account was granted to my account. It was originally taken off due to my mistake in adding the wrong bank account. I had just opened a new one and when adding the bank account by default I put my old account when I really neede

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Customer Service Cancelled My Account and Deal

First, I’m sorry if this is the incorrect place to file this complaint. I’ve never done anything like this before. Long story short, I signed up for XFinity WiFi in August. I was given the $50 for 1Gig deal. I am relocating to a new apartment and I called to get my services transferred. The agent on

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utility box in driveway

Is it possible to move a utility box that is obstructing in my driveway? i'm not sure who to contact in your department

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Need to delete modem

Hello I have 2 modems detected on my account , the one I am currently using (both are my own personal equipment) is not being recognized because I still have older speeds (I upgraded my plan as well to 1gig up and down). And also when I look of my device it shows I have the old modem as my device ev

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Need to delete modem

Hello I have 2 modems detected on my account , the one I am currently using (both are my own personal equipment) is not being recognized because I still have older speeds (I upgraded my plan as well to 1gig up and down). And also when I look of my device it shows I have the old modem as my device ev

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Your Home Network

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Customer Service Cancelled My Account and Deal

First, I’m sorry if this is the incorrect place to file this complaint. I’ve never done anything like this before. Long story short, I signed up for XFinity WiFi in August. I was given the $50 for 1Gig deal. I am relocating to a new apartment and I called to get my services transferred. The agent on

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Customer Service

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@user_4m0i0y Are you using a strong WiFi network security password ?

EG

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6 hours ago

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Wi-Fi

My Next-Door, Neighbor keeps connecting to my Wi-Fi. What can I do?

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