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The rewind button only rewinds 5-10 seconds each time it’s pressed. This is the same issue as user_1g37kz is having. “ xfinity stream fast forward button not accessible for in-progress recordings on LG tv. The fast forward button appears but cann
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hi @user_neet0y, thanks for taking the time to reach out to our Xfinity Community Forum. Your family's safety is our top priority, and we want to get this resolved, especially with your grandchildren playing nearby. If you could send our team a
Exposed cable in backyard.
Exposed cable in backyard has been lying there for over 3 months. I've called several times to it to be buried. Today someone came to bury the cable and sent me a text message that cable was buried, but when I looked in the back yard cable is still exposed. I have grandchildren that come and play in
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Came here to report the same problem. From what I read on Reddit, this actually seems to be a disney+ issue and has been ongoing for at least 3 years. It’s ridiculous having to reopen the app and then restart the same ads.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Solaire503 How long has the Xfinity app been displaying this on estimate? Do you see the plan you have correctly when logging into the website not from the app?
Xfinity Plan Mismatch
Hi, My Xfinity plan currently shows that I am subscribed to the 1.2 Gbps internet tier, but in the Xfinity app under my internet service it still says my download speed is “up to 800 Mbps.” This has been the case for some time, so I’m concerned that my modem/account may still be provisioned for the
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That’s a fair point – Wi-Fi is always going to be slower than hardwired. I do have expensive equipment – I run a large company for my home office so I splurged on all of the best and latest equipment… But I am getting messages from Xfinity on a regul
internet speed
I have the 2100 mbps download speed plan (the fastest plan offered). I receive emails from xfinity regularly stating that they measured my speed at, or above, plan speed. I just received one today that said they tested our connection at 2390 mbps. Our internet connection is PAINFULLY SLOW, all the t
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Hello @user_jwhhhj, and thanks for reaching out on our Xfinity Community forums!I can definitely understand why it would be frustrating to attempt to reach an agent via live chat and not be able to for an extended period. Could you please give
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.
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Hey there, user_a972zk, thank you so much for taking the time to reach out here via our Xfinity Forums with these changes to service questions! The Internet Essentials Program is designed for new customers to Xfinity who meet the qualification
Existing customer wants to transition to internet Essenitals due to hardship.
Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about
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Off/on voice narrator
Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.
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Channels and Programming
Request for Corporate Escalation - Concord Store Customer Service Complaint
I need help escalating a serious customer-service complaint involving the manager (or asst manager) at the Xfinity Concord, CA store. The incident occurred on August 27, 2026, between approximately 6:00–7:00 PM. I am specifically requesting assistance from the Xfinity Support team with escalating th
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Customer Service
@Sharise thanks for taking the time to reach out on our Xfinity Community Forums page. I'd like to do everything I can to help look into this further. Please send a direct message including your full name and service address, and we can get started a
Need Written Confirmation of CBE Collection Recall After Payment
I am trying to resolve an outstanding $170 balance from a former Xfinity account that has been assigned to CBE Group and is currently being reported to the credit bureaus. I contacted CBE Group today and was advised that if I simply pay the collection through CBE, they will update the account as pai
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Hey there user_8e6mgy 👋 I'm glad you're taking advantage of the Xfinity Stream app on your TV, so I definitely want to help resolve any issues you're facing with it! When you're recording a live program, you won't be able to fast-forward beyond what
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Proof of residency for spouse
Was told to come here to get spouses name on the billing statement so she has a proof of residency.
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Customer Service
My wife can access her email which is just as old but it is not finding mine
I am trying to access a very old email but it is not allowing me to since the email has been inactivated for several years. can you help me access this email?
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I am trying to access a very old email but it is not allowing me to since the email has been inactivated for several years. can you help me access this email?
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Sign-In and Account Management
How do I turn off Verbal Narrator on tv
On the main TV in the living room the lady's voice is describing everything on the TV how do I shut that off I need to tell my father how to shut it off I don't have Xfinity and I'm not physically there
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Channels and Programming
Trade in
I’ve been on the phone with so many representatives about a trade in device error. I sent off 2 I phone 14s - one my husbands and one was mine, my husband‘s being the more expensive one. we sent both off exactly how it was supposed to and somehow my husband was “lost” along the way despite me gettin
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Devices
Good luck - Corporate listened to the recorded phone call from when I signed up and admitted that I was lied to but STILL refused to honor it. They were worse than the overseas call centers. They said he "misspoke" and will be given training. Report
Promised promotion of free phone not being honored
I am requesting an official corporate review regarding a promised promotion that is not appearing on my bill. On July 30 and July 31, 2026, I spoke with phone support and agreed to activate a line based on the representative's explicit guarantee of a free mobile phone promotion with no hidden charge
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Yeah. I'm pretty sure Xfinity doesn't care. They are going under and sinking fast.
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
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Well i spoke to soon, where as I could watch most of the season and I was okay with not being able to watch episode 6 ... I am not okay with not being able to watch the series finale. Like really ...WHY?????
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The Chi season 8
Why is The Chi season 8 not available to Showtime with Paramount plus subscribers? It was available 3 days ago and now it only available to Paramount plus subscribers. It's a Showtime original series.
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