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Remove Old Modem
I received an email stating that I have an outdated modem on my account. In my account through the browser, I can see the modem, but there is no option to remove it from the account. All research points me to the app to remove it, but there is no page in the app that shows this modem where I can rem
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Your Home Network
Mew Xfinity Stream
Whoever did this redesign doesn’t watch TV. This isn’t about learning something new the architecture is screwed up. When I type ATK to find the streaming channel Americas Test Kitchen it shows me people named Atkinson if I type Americas Test Kitchen it takes me to on demand programming not the linea
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Xfinity Stream Website
sk00ter Awesome! We think it will be a great fit and we are here when you are ready to set it up! We hope you have a great holiday season and take care!
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you
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New app format
The new format is terrible!!! Half the channels displayed on a page as compared to before, no show info shown unless I click on the show (ie: ABC shows “College Football” and that it started at 12:00, but not what teams are playing!). Seriously, you think it’s more important to show that the game st
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Channels and Programming
Put the scheduled back on the app as well as the smart resume.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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New app update is horrible
I was forced to update to the new xfinity stream app. It lost many features the old version had. I would like to give feedback that feels like a downgrade not an upgrade. Lost ability to see scheduled recordings and ability to manage them. Lost filter for HD channels in the guide. In the guide, foot
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Plan
jaffierajan, Hi there! I completely understand how frustrating it is to be caught between Xfinity and FedEx when you still haven’t received the device you paid for. Since you’ve already contacted FedEx and were directed back to us as the
iPhone stuck at FedEx facility for days, conflicting into from support. Need help.
This is my first time ordering a phone through Xfinity Mobile, and honestly it may be my last. I've never dealt with such a complicated phone delivery. Xfinity ships new phones through FedEx with restrictions on the shipment. Because of that, FedEx can't share any information about the package, and
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@user_6423da We appreciate the troubleshooting you’ve already done and the details you’ve shared. We’d be happy to check your account’s signal health and troubleshoot the app with you so you can get back to enjoying your music. Please send us a
iHeart will not start on X1 Box
For the past month the iHeart app does not complete loading on my X1 box. It gets to a certain point and then just hangs with no music. Please look into this problem.
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Well let's take a closer look and confirm my suspicions. Then, we'll let you know what can be done @user_rva2nv. Please send our team a direct message with your full name and service address so that we may locate your account. How to Send Us a Direc
Xfinity is asking for equipment I never had.
Xfinity is asking for equipment I never had. I cancelled and they are now saying that I have a TV streaming box that I need to return to them. I never had this equipment. I only had internet access since we signed up in 2021. Don't have a TV. Just watched movies/youtube on tablet or phone. Since I c
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Thanks again BruceW. The solution suggestion I am going to follow is what xfinity provided me here in DM chat and that is to change to a new modern plan that includes the xfinity modem. Its a cool idea and I will be doing so in a couple of wee
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you
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New app is just bad. Fix it. ,
New streaming app
You have got to be kidding with this new format for your streaming app. It’s very hard to navigate and what happened to the volume control, record function or the ability to select a favorite station list for easy/convenient channel access? Did you beta test this with feedback from your paying custo
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Xfinity app
This new update is horrible. It was perfect before. The channels box is HUGE and no favorites. Who create this new HORRIBLE app.
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Xfinity Stream App
Anytime somebody uses reimagined you know they are too educated and have no practical knowledge for example, the new Xfinity reimagined stream Absolutely junk and needs to be removed and the old interface reinstalled
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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... So if I did change my cable or internet packages in any way will this cause the card pairings to get lost ... I'm afraid it's all too likely. Look at the steaming pile they just turned the Stream app into! I can't imagine why they think it will
If I change my internet and/or tv entertainment service do I lose my Tivo Cable Cards when Xfinity processes the change?
I have three Tivo's with cablecards and have read different things as to whether changing a package (i.e. adding/removing channels, changing internet speed up/down) would cause my tivo cards to lose their provisioning and make my Tivo's boat anchors forever. I read Xfinity will support cards in some
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No recent channels while watching something and no description of the sporting event in the guide or recent channels is an absolute joke.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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I decided to try some other audio apps, here's what I found: iHeart - hangs Sirius - hangs Pandora - works myTuner - works Since this happens on multiple apps I think Comcast is at least part of the problem.
iHeart will not start on X1 Box
For the past month the iHeart app does not complete loading on my X1 box. It gets to a certain point and then just hangs with no music. Please look into this problem.
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I think we’re all having the same horrible user experiences since the update. I hope they will seriously reconsider adding back the features and functions they took away.
HORRIBLE Xfinity Stream App Update
Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh
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Angry! Favorites? Filters? Hiding or gone?
Where did my favorite channels go?!!!! I want my HD channels filter back!! I don’t need to scroll through all the non HD channels!! What idiot eliminated this?
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Xfinity Stream Website
Agree 100%. New app is not subscriber friendly. They need to fix fast.
Cheryn123
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New Xfinity stream app lost functionality
The new Xfinity stream app on my iPad and iPhone that loaded automatically no longer supports the following functionality that I use multiple times daily: 1. Filter in tv guide for HD only channels 2. Unable to View list of scheduled recordings 3. Unable to View in tv guide the red dots that indicat
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