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App has no Internet connection notice
Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.
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Xfinity App
Cancellation help from overseas after July phone attempt
I’m currently outside the US. I called in July to cancel my internet service, but I’m still being billed. Please help me complete the cancellation in writing and review my July call and the charges since then. I’d also like written confirmation of the cancellation date and any final balance or equip
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Customer Service
Asked to return equipment, despite earlier confirmation that there's no need to
Hi support, I cancelled Xfinity as I moved out from my apartment. When I went to Xfinity Store to cancel it, I explained that Xfinity equipments were already pre-installed in the apartment, and got a confirmation that there's no need to return anything, and I was all set. After moving out, I receive
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Customer Service
packet loss and high power levels "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW" errors on modem
I have issues with a the head end in Roseville California. They sent out an "expert" tech but he couldn't even open the cable box/post thing at the street. Said there were two locks and he could only open one. Well he replaces some of the "filters" things to lower my power levels because it is way h
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Your Home Network
I've been trying to have a nice night with my wife watching an adult movie and can't find anything
Looking for adult movie for me and my wife to try. We don't know what we're doing and can't find anything. Can you help
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On Demand
Hi were you able to resolve this?
Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+
Hello, I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers. All other online games and services are operating normally with clean loca
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Need help with 1 Gig Wi-Fi Boost Guarantee override
I am a Gigabit customer trying to reach the Digital Care team regarding a manual assessment override for my dead zone. Please send me a private message request so I can share account details. I just spoke to an app chat agent who refused to process an assessment override and falsely claimed the pods
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Customer Service
Technician Daniel/boss in Puyallup, WA
Dear Manager, I did not receive the survey as expected, so I am reaching out directly to share my feedback regarding your technician, Daniel. Daniel was exceptionally helpful during his visit. He explained everything clearly, and both my husband and I were very impressed with his service. My husband
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Devices and Equipment
Thanks, Amanda. For anyone else hitting this: I unpaired the old watch and retried activation as suggested, but it didn't resolve the issue. Under Set Up Cellular, "Replace an Existing Device" appears, but no devices are listed to select, so the line
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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... 6:00 PM on September 30 ... I was already in the new data cycle The usage meter resets at the end of the last day of each calendar month UTC. Where Standard time is in effect, the reset happens at 7PM Eastern, 6 Central, 5 Mountain, and 4 Paci
Internet Monthly Usage: September data usage calculation
Hello Xfinity Support, I’m writing to dispute the data usage reported for September. I had intentionally limited my internet usage as I approached the monthly allowance. At approximately 6:00 PM on September 30, I checked the Xfinity app and it indicated that I was already in the new data cycle. Rel
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Wild Hockey
At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge
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Channels and Programming
I agree I have the sports package and Xfinity should include Wild Hockey at boxer change My payments go up and now they won’t even explain the what is going on. you can only talk with a virtual assistant that can’t even help.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Peacock
I'm writing this for my father. He subscribes to 1 gig internet and is a platinum member. He's 76 years old and not tech savvy and was unaware that he had 3 months to activate peacock before it couldn't be activated. So I called xfinity on his behalf, I am a manager on his account. And they basicall
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Non-X1 Service
I sent a DM with my name and service address. Thank you for looking into the matter.
Unprofessional Conduct: Chat Agent Minal Remotely Rebooted My Home Gateway Twice After Disagreement
Today I experienced incredibly unprofessional and retaliatory interaction with an online chat agent named Minal today, September 28, 2026, at approximately 10:30 PM EST, which resulted in them intentionally disrupting my home internet service. I contacted support regarding an issue with an Xfinity M
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Thank you for reaching out to us @user_sdpqun! After being without service for more than a week and having three appointments come and go without a repair, I'd be looking for answers too. I also rely on my internet for work and know just how impactfu
Internet line was cut by utilities a week ago and can't get Comcast to show up to fix
We have scheduled 3 appointments to fix our cut line and Comcast has not shown up. When we call in they act like nothing's wrong and they schedule us for the next day, tomorrow will be our 4th scheduling to have this fixed. We need internet for our work, this is costing us money. We will need to go
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Good evening @user_c5qoqp! The reason you're not seeing the option in the user portal is that Primary user rights can no longer be transferred directly online. To transfer ownership of the account to another person, you'll need to complete an Account
Missing Primary Account Transfer
i am the primary account holder, and i have an account manager that i would like to transfer primary rights to but i dont have that option in my user portal
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user_456wevb Hello! Thank you for reaching out. We are sorry to hear that you are looking to leave us. We'll be happy to help you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the
XfinityBenjaminM
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Cancel service
Cancel service of Xfinity
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