Xfinity Community Forum

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Well, if does it should know how to use them and use them. My complaint is it was not and did not. You seem to constantly eschew this and tell me what they should do instead of tackle what they did not do. Look: 1. I cannot access the wifi of my ho

sgeneris

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8 hours ago

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Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

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They did for me! But the key is making sure that when you get on the chat with them, they know exactly what the problem is and that you don't have another Peacock account associated any of your email address or to your Xfinity accounts.

user_q30p80

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8 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

Question

Hey @user_s7ak73, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a Damaged Pedestal request. We will need to gather some more information in private for the request. Please send a dire

XfinityDemitrius

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8 hours ago

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Utility box cover cracked

Hello, The utility box cover located at [Edited: Personal Information] is cracked and needs to be replaced. Please send someone out to replace. Thanks.

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Hello @user_oc9fz2, and thank you for reaching out on our Xfinity Community forums and sharing your experience. I can certainly understand how frustrating it would be to expect promotional pricing on a new device and then see charges on your bill tha

XfinityCliff

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8 hours ago

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mobile phone charges

I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy

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Hey @user_jjbgm5, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a damage claim request. We will need to gather some more information in private for the request. Please send a direct m

XfinityDemitrius

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8 hours ago

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filing a claim for property damage

Comcast broke our septic line requiring repairs to the line. I want to submit a claim supported by photos, video and invoices for reimbursement.

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OK, thanks. Can Peacock unlink it then?

user_3wld3e

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8 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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Thank you for reaching out to our team here. If you are still experiencing those service issues we will be happy to look further into that from here.

XfinityJohnG

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8 hours ago

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Sudden WiFi changes in Kittredge/Evergreen CO

calling Kittredge Xfinity residents… About a month ago our xifinity WiFi has gone completely wayward. There was a flood that I suspect damaged something in the network or grid in our neighborhood here in Kittredge CO but I am not an Xfinity technician (although now I feel like a part-timer). I play

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Again, I don't think the issue is on the Xfinity side, but on the Peacock side, so they're the only ones that can fix it. I have heard of people getting around it by creating a brand new Peacock account, but I'm not sure if you want to do that.

user_q30p80

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8 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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I am not connected to a receiver. I am wireless in my shop. Oth tvs in the house work fine. Reception in the shop is good. I dont have a Magic remote. I have deleted my xfinity app and reloaded it twice. I have disconnected from my router and reconn

user_qcaex5

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8 hours ago

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Xfinity and new LG QNED TV

I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good

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I sent the addresses and queueIDs in the direct messages but JohnG picked up the message. Are you able to see it? I'd like to continue with you please

ginfizz

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8 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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I'm seeing this exact problem. I moved houses and need to activate Peacock at my new address. I get the error "Your Xfinity account is already linked to another Peacock account". I read that my account needs to be unlinked but I cannot find any way t

user_3wld3e

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8 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

Question

Hello @micah31! Thanks for reaching out on our Xfinity Community forums, and congratulations on your new home build! I can certainly understand your concern. If the order was placed using a nearby address rather than the actual new construction addr

XfinityCliff

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8 hours ago

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New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

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Utility box cover cracked

Hello, The utility box cover located at [Edited: Personal Information] is cracked and needs to be replaced. Please send someone out to replace. Thanks.

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Customer Service

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filing a claim for property damage

Comcast broke our septic line requiring repairs to the line. I want to submit a claim supported by photos, video and invoices for reimbursement.

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Customer Service

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New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

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Customer Service

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TwoWheels Thank you for giving me an idea of your internet needs so we can find the perfect fit for your home :). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click

XfinityEmilyB

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8 hours ago

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Renewing promotional offer

I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.

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Looks like I need an invitation first, there's nothing in that article that has a link to get started. "Ready to upgrade? Once you get your invitation, just sign in at connect.xfinity.com and accept Yahoo’s terms of service." Nothing in

ginfizz

replied

8 hours ago

to the conversation:

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

Hi @eye_luv_yuu thank you for reaching out about your pending order. Did you schedule this for a future date or have equipment shipping out to you? In your plan confirmation email do you see a future date?

XfinityEva

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8 hours ago

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Pending Order and Service Changes

Hi. I have a pending order showing on my account. I wanted to upgrade to the 2Ggps plan for $85/month. I currently have the 1Gbps, which I chose due to issues I experienced after choosing the other plan. I prefer to have the 2Gbps, which is actually cheaper than the 1Ggps plan (for 5 years). I recei

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Mostly used for streaming services like Hulu TV, youtube, spotify, etc. As well as PC gaming, and I'm pretty sure we have the best internet provided to my area too. We have three phones, a laptop, ipad, two tvs, two consoles and a PC connected to the

TwoWheels

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8 hours ago

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Renewing promotional offer

I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.

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Got it @user_01nfd4, we'll touch base on Thursday.

XfinityAbel

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8 hours ago

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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