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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records
I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho
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xfinity blocking SIP traffic in gateway
i have a grandstream HT802 adapter to use with a 3rd part voip provider and ported my xfinity number to it. it was work fine for several weeks so i then cancelled the viop service from xfinity. at that point the the adapter stopped working and i am no longer able to make or receive calls that fact t
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Devices and Equipment
@10909090 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please kno
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Hello @user_ta7a1q Sorry to hear the emails are being sent to the trash. This is usually caused by email filters you have set up. You can check your filters settings using the information here: https://www.xfinity.com/support/articles/spam-filters-an
Emails going to trash
Emails are going to trash. Almost missed out booking our condo for a trip. Company kept sending papers to sign and come to find out they went to trash. I’m mad as heck
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user_f32710 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast&nb
Being Scripps programming Back!
Just figure it out and fire whoever hasn’t been able to. This is ridiculous… i’m canceling my Subscription to Xfinity in the next two weeks.
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Hello, @user_79wszq To correct inaccurate profile information in My Account, follow these steps: Sign in to the Privacy Center. Select your state. Choose the Comcast group that holds your information. Select "Correction request." If prompted, sign i
Need a copy of my account profile
I just signed in and the information about when I started my account appears wrong. How do I get an accurate customer profile?
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Hi @user_7nfqma Thanks for coming to our community for help with your purchase concerns. Our team is here to help. As a friendly reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to a
1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
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Need a copy of my account profile
I just signed in and the information about when I started my account appears wrong. How do I get an accurate customer profile?
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Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Peacock Xfinity Error Loop
Hello! Our perk disappeared and just came back as a perk after the super bowl. Trying to activate it with all emails known in our household has yielded the same error! Unless someone hacked the xfinity or peacock the account email shouldn't have changed from what is saved in my tv's roku. The robot
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@ashwinigps Thank you for taking the time to reach out to us here on our Xfinity Forums. You can always request a credit for service interruptions by clicking this link.
Seek refund for the outage
I seek refund fot thr duration for thr outage that happened in my area [Edited: Personal Information]
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Hello, @user_xn2lev sorry for the inconvenience of not being able to smoothly activate your Peacock offer. To help can you provide more detail about how you acquired Peacock? Is this from Xfinity internet, NOW, StreamSaver, or a membership reward?
Peacock app activation need support from a live operator
I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?
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@user_e8s3fa Sorry to hear the internet has not been cancelled after the repeated attempts. We'd be happy to check the account to see what is going on and get this resolved. Please send us a direct message with your full name and service address to g
Need to cancel the service
I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.
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Hello @user_noahu3,Thanks for taking the time to create an official post! Once a payment has been made, the collection agency records are updated within 48 hours. Once updated by the credit bureau, the credit report should show the debt as Paid in Fu
Request for Debt Recall - Paid Final Balance on Closed Account
Hi Xfinity Support, I am looking for assistance with a formal debt recall for a legacy account that was closed in February 2026. I recently discovered that a small outstanding balance was sent to a third-party collection agency. However, as of today, I have settled this balance in full and directly
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Very slow internet since may 1st
Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to cancel the service
I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.
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user_wumkm9 Thank you for taking the time to reach out to us here on our XFINITY forums. Can you please provide some additional information so that we can better assist you, such as how you are attempting to log into your email and what error you are
XfinityBillie
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9 hours ago
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Email Help needed. [Edit]
I need to get into my Comcast email
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