Xfinity Community Forum

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Cut the B.S....Either make the Deal or give us our Refund !!!

user_q29pz9

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11 hours ago

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U

When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

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U

Unlink my modem from deactivated account

Hello, I have deactivated my service and want to unlink my modem's MAC to allow for clean connection in the future. The agent I spoke to in chat suggested going to a store to do this, but that option is not easily available for me. Thanks!

Question

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service,

EG

commented

11 hours ago

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Need to file a complaint

I need to file a complaint about my Xfinity service. I have had 13 days of interrupts, outages, and disconnects on my home internet and TV. These 13 days of outages have included 30 internet interruptions multiple times a day throughout July.

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U

Unlink my modem from deactivated account

Hello, I have deactivated my service and want to unlink my modem's MAC to allow for clean connection in the future. The agent I spoke to in chat suggested going to a store to do this, but that option is not easily available for me. Thanks!

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Customer Service

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@user_wdwp8p Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can

EG

commented

11 hours ago

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U

Reviews

Constant outage issues with XFINITY

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Stuck on setup

Xumo box will not complete setup. Gets stuck after entering PIN on checking your status. I’ve reset it, exchanged it, reset it again and again and again. Nothing works. Tried the chat and that was a joke. Got nowhere as usual. Been fighting this over a month. Paying for service that I cannot use!

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Flex

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

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U

Existing customer needs help downgrading 2-Gig internet plan

I’m currently paying approximately $149 per month for HSD Gigabit 2X internet, with speeds up to 2100 Mbps download and 300 Mbps upload. I want to downgrade to a 1-Gig plan while keeping unlimited data and the Wi-Fi Gateway. I’m a verified college student and Diamond member. Please review my account

Question

I refuse to use Yahoo mail or its browser for any reason. I have had my Comcast email since 2010. I use Gmail as my main email because of my Android phone. I have evaluated and Yahoo mail is simply not an acceptable option. Also: If I already have Gm

GMGNHCT

commented

12 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

Question

Hi @user_qyp8x9,Thank you for making us aware of the issue that you are experience. Have you attempted any troubleshooting steps like unplugging your modem and phone for 60 seconds, and plugging them back in? I would also make sure that all cords/cab

XfinityJustinM

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12 hours ago

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Home phone does not work

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I don't know if it's enogh to keep people from dropping Xfinity when they see NFL is gone but it is not rocket science stuff to lower the price of that particular package that includes them. Most people don't care about some the other channels inclu

user_tkf98t

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12 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Cancel Internet Service

I am moving out and would like to cancel my Xfinity Internet service. I would prefer to complete the cancellation online without a phone call. Could an Xfinity employee please help me?

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Customer Service

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Good Morning, @user_cnvlzw I completely understand your point, and I'm truly sorry for the experience you've had. It sounds like the biggest issue wasn't just the time it took to resolve your concern, but that the conversation was interrupted by an u

XfinityRichard

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12 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

Question

@user_tn710b Thanks for reaching out. I’m sorry for the trouble you’re having activating your personal modem. You’ve reached the right team, and we’ll be happy to help get this resolved for you. To get started, please

XfinityOrlandoM

commented

12 hours ago

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Modem MAC address stuck on unknown account — need de-provisioning help

Hi, I’m hoping the support team here can help since phone/chat agents haven’t been able to resolve this. We moved to a new address 2 years ago and have had working Xfinity internet since, using our own Netgear modem. Today our account was showing as inactive — I was told the original account was nev

Question

Good Morning, @user_xjqh02 I completely understand your frustration, and I'm truly sorry for the stress this has caused. Seeing your bill increase by $35 at one location and $29 at another, especially for a 91-year-old tenant who only has two TVs in

XfinityRichard

commented

12 hours ago

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Frustrated!

My bill went up $35 at one location and $29 at my second location without notice. I'm moving to AT&T or T-Mobile. I can't take it anyone!! One location the tenant is 91 and has two television in a extra small house, this is insane. When I call the automation system it says I can't speak to a represe

Question

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But do not miss the point here. I am here because of you agent how he did the marketing out of nowhere in the middle of conversation which was nothing to do with free stuffs and just vanished without helping my issue. I had to talk to another agent

user_cnvlzw

replied

12 hours ago

to the conversation:

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U

Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Modem MAC address stuck on unknown account — need de-provisioning help

Hi, I’m hoping the support team here can help since phone/chat agents haven’t been able to resolve this. We moved to a new address 2 years ago and have had working Xfinity internet since, using our own Netgear modem. Today our account was showing as inactive — I was told the original account was nev

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Frustrated!

My bill went up $35 at one location and $29 at my second location without notice. I'm moving to AT&T or T-Mobile. I can't take it anyone!! One location the tenant is 91 and has two television in a extra small house, this is insane. When I call the automation system it says I can't speak to a represe

Question

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The point is I want it to be billed through Xfinity

user_4qqw8u

replied

12 hours ago

to the conversation:

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U

Unable to sign up for Disney+

I'm trying to sign up for Disney Plus through the provided Xumo box to add it to my Gigabit plan billing, but each time try it says something went wrong. Please assist

Question

@user_4qqw8u If you're having issues signing up through the app on the streaming box, have you tried going to this link to sign up first https://www.disneyplus.com/en/identity/login, then go to the app & sign in with your Disney credentials

XfinityOrlandoM

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12 hours ago

to the conversation:

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Unable to sign up for Disney+

I'm trying to sign up for Disney Plus through the provided Xumo box to add it to my Gigabit plan billing, but each time try it says something went wrong. Please assist

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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U

Live wire down

I want to make other customers aware of what I believe is a serious safety issue with Xfinity's response process. This is not about my internet service being out. It is about what appears to be an exposed Xfinity wire that I believe poses a serious safety hazard to my family and anyone who may come

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