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Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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Billing
E-mail migration
I never received an e-mail from Comcast notifying me to make this change. I did receive an e-mail in August 2025 about it that said I would get an e-mail in 30 days that I never received. Yesterday I was pushed, but the system to make this migration, and I did so. I can access my e-mail on the yahoo
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Call the CC company and say you didn't authorize the charge and they should credit you back unless Xfinity fights it.The fraud hold might not stop it, certain charges as "repeating monthly auto pays" even closing the card and getting a new number doe
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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user_ln9u1r Hello there! Thank you for reaching out to our Xfinity Forums Team. Typically, the email confirmation will come through within 24-48 hours. I would recommend checking your preferred contact information in your Xfinity account to be sure t
Canceled services
I didn't receive confirmation email after canceling services. Is this normal?
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I opened my xfinity account in march of 25 and when I moved they offered me a better service and I took it. Problem is when I turned in my old modem when I was done moving it seems they treated it like I left and my new address account was messed up
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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Peacock premium not on my account
I have had the absolute worst time with the xfinity assistant when it comes to figuring out why peacock premium is not added to my account. i got the 1 gig internet promo that ended just before the new year so I should have peacock premium on my account. when I go to activate it shows i dont have an
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Xfinity Stream Website
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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Canceled services
I didn't receive confirmation email after canceling services. Is this normal?
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Customer Service
I might just finish setting up "any number" you can, THEN once its working call them to change the number or get the port in. Either that or CALL right now, I don't like their chat or messages, I CALL.
Mobile Activation Mess
I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a
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user_katkdh Good morning! I hope your day is going well so far. Thank you for reaching out to our Xfinity Forums Team regarding your account discounts for Autopay. I'd be happy to take a look, and see what's going on with your discount. Please send a
Discounts
Please review my account and credit me any money owed. Im not receiving my paperless billing discount as of my last statement. I've been on auto-pay and paperless billing since I joined. Have I been receiving the appropriate discounts? Thank you
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Login for Comcast account
Trying to change password for Comcast account
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Sign-In and Account Management
That's nothing. I once ported to Visible and lost use of my number over 2 weeks. They said something went wrong with the port and they needed an engineer to fix it. I think the phone worked, but not txt and got all messed up. I cou
Xfinity mobile port in stuck in limbo
I initiated porting into Xfinity mobile and the nightmare started there and I’m still without my phone line 2 days later. Inspite of 10+ hours over calls and chats the phone is still stuck is limbo. Every call/chat end with assurance that it will be fixed in next hour , 24 hours later, nothing has w
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@XfinitySean "Please drink another verification can". Oh, sorry, "please submit another support ticket". Done... @user_mfuw2c Yes, this is a widespread issue. Likely not an oversight, rather intentional vagueness to avoid negative press and culpa
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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@user_coj7cs Thanks for reaching out to us, we apologize for any inconvenience you're having with our app needing to speak to a live agent. Can you give me a little more detail on how we can assist you with your services today?
I need to chat with a live agent
I keep asking the assistant to talk to a live agent and all it does is say pay your bill. I need to talk to a live agent please and thank you.
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user_p7vre2 Are you trying to access your email from the Xfinity website, or trying to sign into your account? I would assume the password would be the same as your log in user ID to access your account.
XfinityThomasD
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Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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