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Other than their need to maintain their schedule for the rest of the day, no. I've had a lot of good experiences with technicians where I've actually done the same while they work, @user_srbw3y. With that being said, there are more effective ways to
39.99 Technician-Assisted Self-Install: Technician’s Time
Xfinity representative informed me that a professional Xfinity installation can take up to two hours. I wanted to try your technician-assisted self-install for $39.99. I know that appointment duration may vary, but can you let me know just how much of the technician’s time the $39.99 is buying me? I
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Hey @user_c8ygax , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your phone unlock status. I would be more than happy to offer my assistance looking into th
Dishonest business practice - won't unlock
I've waited for 3 days to transfer service to another carrier I'm now being told that after I've paid my phone off and paid any last due bill, the phone is in the process of unlocking. First, I was told it would take 2 mins...Then it turned to 4 hours to unlock but my property is still held at anoth
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@user_8a08tq Thanks for reaching out for support. Our team is here to help. We can troubleshoot together to resolve this. When did this start? Is this happening on more than one box? Have you restarted your box? If not can you unplug it
Recently watched channels
Not able to see the display of recently watched channels after clicking on the Arrow
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user_sje38 Thank you for reaching out via our Xfinity Community Forums. Since the behavior is happening on both Xi6 boxes and even affects voice commands, this does not appear to be a remote programming issue. The 30-second skip code is still intende
Xi6 boxes 30 second skip
I have 2 Xi6 STBs connected via Ethernet. A few weeks ago the Exit Exit Exit 0030 code stopped working. On one box when watching live TV the forward now goes back 9 seconds and the back goes back 30 seconds. On my other Xi6 it goes forward 9 second and back 36 seconds. No amount of rebooting, power
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@XfinityCarolyn Mobile Plus
Problem, problem, problem…
I have been your customer for three weeks. Problem after problem. I am completely frustrated. I am thinking of sharing the problem with everyone and I will ask the media for help...
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@XfinityDemetrise I've sent them a DM. Thank you for your time, patience and understanding, it is greatly appreciated!
Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an
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Xfinity Rewards: Detective Pikachu Film not showing up
Hello, I claimed the free movie Detective Pikachu via Xfinity Rewards two days ago. It shows active in my rewards history, but it is missing from my Xfinity Stream purchases library. Is it possible to manually apply the film to my Xfinity account so that I can watch it on Xfinity Stream? Thank you.
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Customer Service
I never received the prorated credit. The overcharged was in May and it is now mid-august. Please help resolve this over charge instead of just giving me a generic answer.
Promised billing reduction not applied - requesting credit
I was promised that my monthly bill would be reduced from approximately $109 to $50-$60. However, I was still charged $109.81 for the May billing cycle before the lower rate appeared the following month. I would like an Xfinity representative to review the prior account notes and help me obtain the
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eSIM locked with no mobile account
Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock. I meet the req
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Devices
Urgent Escalation – Three Weeks Without Xfinity Internet Service
Xfinity Customer Service, I am requesting an immediate escalation and an on-site technician for an Internet outage that has now continued for approximately three weeks. I have been an Xfinity customer at this residence for approximately five years and have never experienced an outage like this. My I
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Customer Service
So, if I’m genuinely interested in broadband connectivity and have a ton of questions, and wish to pick your technician’s brain about broadband connectivity for a while, is there anything stopping me from keeping your technician there for hours?
39.99 Technician-Assisted Self-Install: Technician’s Time
Xfinity representative informed me that a professional Xfinity installation can take up to two hours. I wanted to try your technician-assisted self-install for $39.99. I know that appointment duration may vary, but can you let me know just how much of the technician’s time the $39.99 is buying me? I
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Need to remove TV package from my account
Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.
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Channels and Programming
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Looking for a final xfinity deal before switching to another ISP
My promotional rate expires soon, and xfinity is offering 1 Gig for $95/month. But new customers get the same speed for 50$/month and Ziply Fiber is offering me 1 Gig symmetrical fiber for $50/month. I'd prefer to stay with Xfinity, but I can't justify paying $45 more per month for the same download
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@XfinityPeterH But yet you were overly willing to take an extra $15 from me. It was for you're mistake too. Money is money, well it is to Comcast. Also I love how my bill each month goes up little by little. For no reason. I'll be beyond glad to go
Years Later And Same Terrible Website
Glad to see Comcast hasn't updated their site. You search for xfinity's website is awful, and all you find are post about it. I had to change my card info. After failing 3 times I had to do it via the phone. Now I have to pay $5.99 more for Comcast stupidity. Same [Edited: "Language"] service from C
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APowe25, thank you for letting us know you are also running into issues when playing Apex. Are you using a console when playing or a PC?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Being Double Billed for an old Account and new account after speed upgrade
I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the
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Billing
Netgear CM3000 lag and instability
I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a
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Customer Service
@mtsfla My team is happy to have helped get this issue resolved. Our team is always here if you should need us again down the road. Take care, and have a great weekend!
Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
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Outage is Still Showing but others in area are connected
My internet has been down since a storm that took place 5 days ago. Others on my block and surrounding areas arr connected but mine still shows there’s an outage due to severe weather. Chat won’t let me speak to an agent. I’m considering switching services.
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Your Home Network
Hey @user_jcf9j3 Thank you for visiting the Xfinity Community Forums and for taking the time to share your feedback regarding the screen saver feature. We truly appreciate hearing from our customers, as all feedback, whether positive or negative, hel
XfinityJanelle
commented
15 hours ago
to the conversation:
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I want the Screen Saver OFF PERMANENTLY
Screen Saver needs a OFF option. I work at home, and usually early in the morning. The cable box will refresh but come back up to the screen saver. What is your obsession with the screen saver? I pay the cable bill and I pay my electric bill. I can't always see the TV, I listen a lot because I'm wor
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