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Missing email
I am not receiving email from a distributer we do business with. Once in awhile I will find something in the Junk or Spam file.
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Thank you. I'm currently working directly with the executive support team after reaching out over X (Twitter).
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Need temp line run
I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.
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Customer Service
phone service using my existing phone
I have Xfinity internet, I would like to start phone service using my existing phone and phone number.
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Plan
user_fvh59e Welcome to our community forum. I appreciate you bringing your experience to our attention so we have a chance to make things right. I want to learn more about what happened so we can work together towards a resolution. Pleas
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Low upload speed
My upload speed dropped from around 35Mbps to around 5Mbps. I exchanged my modem at the xfinity store and that didn't fix it. What should I do next?
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... can I just remove the PCC-9M-UU amplifier and run the comcast cable straight to the cable modem? ... The amplifier may actually be limiting the performance of the modem, so if the amp is not needed go ahead remove it. Connecting the modem direct
PPC-9M-UU
Hello - I have a quick question - I use to have 4 set top boxes with a cable modem for my internet thru the PCC-9M-UU amplifier and now I no longer have any of the TV set top boxes. If I only have the cable modem now, can I just remove the PCC-9M-UU amplifier and run the comcast cable straight to th
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
coax instllation
My new home doesn't have a coax outlet, how can I schedule for a technician to install one?
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Good afternoon finker21. You have reached the right team. We would be happy to assist you. We will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support
Moved overseas - Cancel Service
I just moved out of the country and need to cancel my service. I can't find a way to do it online, and would prefer not to call internationally. I do not see an option to direct message Customer Support anywhere on this page. Please help! Also, the customer service chat on the Xfinity website doesn'
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Moved overseas - Cancel Service
I just moved out of the country and need to cancel my service. I can't find a way to do it online, and would prefer not to call internationally. I do not see an option to direct message Customer Support anywhere on this page. Please help! Also, the customer service chat on the Xfinity website doesn'
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Customer Service
@user_mfuw2c @XfinitySean Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Disable Wi-Fi Hotspots on XB8
I disabled the Wi-Fi Hotspot network on my XB8 and then put it in bridge mode to avoid interference with my mesh network. My account identifies that it is disabled. My XB8 is still broadcasting the xfinitywifi and Xfinity Mobile APs. How do I disable these APs?
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Done. Please check my address and xfinity account number in the DM.
Get bills from older xfinity account (account from older address)
How do i access bills from older xfinity account after service transfer to new address? The billing section on xfinity account only goes back since the move to new address. Things i tried, 1. ask live agent in chat to send - they couldnt. They tried sending me link https://customer.xfinity.com/#/bil
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I had the same experience! Didn't get what I paid for customer service is not empowered to make it right. Soooo sorry I switched.
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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Accepted Solution
Hello JinxedHoops thanks so much for taking the time to reach us here via our Xfinity Forums! When it comes to an Account Change of Responsibility, we do like to take the lead on these instead of it being an automated process. We are happy to help yo
Transfering ownership of account
I moved a while back, and my former roommate still uses and pays for the service as an Account Manager on my account. I want to transfer full ownership of the account to him, but the IVR system takes me through a loop before hanging up on me. Is there a way to start the process without having to cal
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@user_29c241, we certainly take responsibility for any misinformation given, and appreciate you bringing it to our attention. We will be reporting the situation with the agent involved to make sure that it does not happen again. However, we cannot pr
customer service - Live Chat Agent Gave False Pricing Lock Info and Higher Bill Received.
Reference Number: [EDITED: Personal Information.] DATE/TIME: 2025-09-10 11:27:32 Hello, I have a copy of my live chat referenced above where the agent assured me more than once that both my internet and tv services would be price locked for 5 years, including related fees. My total monthly charge wa
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Good afternoon user_nkxo74. What traffic are you seeing? Is it concerns with ip address, or devices connecting to your network? We are happy to assist further.
Unusual traffic from my computer network
We're getting the below message on one of my husband's laptops. I compared the IP address and it looks like it's being routed through New York and we don't live in New York. We are not using a VPN, the cache was cleared, and there are no extensions being used except AdBlock. How do we fix this issue
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Accepted Solution
Transfering ownership of account
I moved a while back, and my former roommate still uses and pays for the service as an Account Manager on my account. I want to transfer full ownership of the account to him, but the IVR system takes me through a loop before hanging up on me. Is there a way to start the process without having to cal
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
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