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user_fnu9a5 Thanks again for reaching out via our Xfinity Community Forums. Our team is here 7 days a week if you have any other questions or want to move forward with making any changes to your account. I hope you create lots of wonderful members i
Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info?
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Internet and customer service issues
first I wanna say that I already filled out this form and when I went to tag categories, it asked me to refresh, and I lost everything that I put in here. Add it to the list of irritations with Xfinity my Internet service has been dropping recently and when I chatted with customer service, they said
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Customer Service
@Jtrinh Thanks for reaching out to us, I'm glad we were able to get all your concerns resolved on the cancellation and the billing process of your Xfinity services. Feel free to reach out to us anytime.
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
Question
user_fnu9a5 I got it,thanks! I will be responding there with next steps.
Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info?
Question
DM sent - sure, let me know if any of the promos are valid for my account.
Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info?
Question
can not pair 2025 lg magic remote to 4k dvr box
Has anyone had success pairing the 2025 magic remote to the XG1v4-A box. I can get it turn the tv on, but the channels will not change
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X1
user_fnu9a5 Welcome to the Xfinity Community Forums! We’re glad you reached out here; this platform is a great way to get dedicated support and ensure your concerns are documented and addressed thoroughly. Upgrading a bulk service account can s
Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info?
Question
@Jtrinh There wouldn't be an activation fee for activating the modem but yes for the mobile services there is a $25 activation fee but if you cancelled everything within 30 days of activating the services you should have a money back guarantee on al
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
Question
I agree. I'm having the same issue, chatted with AI, read the forums, tried everything suggested with no luck and all while paying a premium price for a service that will not function properly.
Error TVAPP 00281
Also getting ATTEMPTING TO RESUME, WE’ve run into a problem while streaming., please wait while we try again. ⚫️⚫️⚫️ This problem has been an issue for over three months. I’ve tried everything suggested. Don’t think I have much more patience.
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Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info?
Question
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Customer Service
The view option is hard to see. It's below the settings icon in the shaded bar. Choose that and change view to list. That gets rid of the preview pane.
Turn off preview in xfinity email
There does not appear to be any solution to turning off the preview screen in xfinity email. It now takes over half of my e-mail listing page. there is nothing under the settings that addresses this?
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Since I had receive the modem on Saturday but I did not activate it at all, I was also charged the activation fees even though I never activated the modem. I was told over the phone that I will be refunded the $25 since I never activated it. Is this
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
Question
Good morning @user_gwczvd our team would be happy to assist in activating your modem. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon
Help
Hello. I need help activating my customer-owned modem. I have a Hitron CODA57 DOCSIS 3.1 modem. The Xfinity app activation fails and keeps looping to the Welcome screen. Please remove my old modem, manually provision this modem using the CM MAC address, and push a fresh provisioning signal. App acti
Question
user_jpdh4v Welcome to the Xfinity Forum, and thank you for posting your question here. Are you a new Xfinity Mobile customer or is this an upgrade on an existing device or addition of new line? We ask that you please refrain from sending any employe
Unable to verify your identity
Hello, I am trying to claim my mobile line as part of my package. But when I continue, it asks for my date of birth and SSN. When I enter them correctly, it says “unable to verify your identity.” On another try, it complained tokenisation error while entering payment. I need immediate help as I cann
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can a human call me? I am not getting any response
user_ilx2d8
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techsupport
help with hooking up my new phone
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