Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (526.2K)
@user_42gijp Thank you for bringing this data usage charge to our concern via Forums. We would hate to lose you as a customer over this charge. I would love the opportunity to review your account to see what we can do to make this right. To b
I need to cancel my internet service
I am requesting the immediate cancellation of my Xfinity Internet service. The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback. I do not want to schedule a callback. Please process my cancellation through this written reque
Question
pennxl Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. We are here to help you look into your account and review the services. To get started we will need to gather your infomation, please send us
i want to remove the tv part of my plan
my bill is too high so i want to remove the tv part of my plan since we dont use it but it wont let me continue without selecting a tv plan then when i try to remove it it says unable to remove this service
Question
Tivo Edge with CableCard needs re-pairing
I have a Tivo Edge with a Motorola CableCard. I am not getting any cable tv channels. The message on all of them is "This channel is not authorized. Contact your provider for more information. V58" The Conditional Access page shows Val: I state, and the CableCard pairing page says "Information is no
Question
•
Xfinity Stream Website
@user_9925ns Thanks for reaching out to us via Forums to inform us of your order concern. I would be more than happy to review your account to see what's going on with your order. To be able to discuss account specifics, please send a direct message
Never got an email with tracking
I signed up for xfinity internet on Tuesday and selected the same day shipping option. It was after 3pm so it wouldn't come until the next day which I was fine with however it said I would recieve and email with the tracking number for the delivery and I never did. The next day at 10pm I got a messa
Question
Greetings @user_xue24v,Welcome to our Xfinity forums support page and the Xfinity family! I'm glad you held off on taking that offering as is best to have something like that in writing. Typically, if an address requires a professional installation t
Internet
I signed up for Xfinity service, and the representative who signed me up told me that the installation would be completely free. However, when I contacted support because I need a technician to install a coax connection, I was told that I would have to pay an installation fee. I disagreed because I
Question
Looking forward to the hopeful upgrade to Yahoo email
Email storage--when will you expand beyond 10G? How to cope with this limitation using Outlook?
Dear Sirs, I am a long-time customer of Xfinity and I pay a high monthly rate. In general I am pleased with the features of Xfinity with only one exception: the email storage limits are so low. I am constantly at 98% and delete large messages with photos etc. Outlook allows me to have a great system
Question
I know how to use Windows Live Mail. What I need to know is where to go to edit my comcast.net email accounts.
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
Question
user_js74n3 Hello there, and welcome to Xfinity Forums! I'd be delighted to assist you in getting a ticket issued to get the repairs completed. Thank you for bringing this to our attention. Since I'll need to gather some account details, please send
damaged box [Edited]
There is a broken lid at [Edited: "Personal Information"]. Please fix it before someone gets hurt. [Title Edited: "Personal Information"]
Question
Hello @user_v3abyp, thank you for taking the time to leave a post. Sorry to hear about the confusion surrounding the annual Paramount+ subscription. I can certainly understand how frustrating it must be to discover an unintended yearly subscription,
Problem will billing
In error i signed up for a yearly paramount plus subscription.must say i did not realize i did it because i already have a free subscription with Xfinity i went into local office and they said to contact Paramount which i did. Paramount said there is nothing to do with this and to contact Xfinity. I
Question
user_8cuw98 Hello! Thank you for reaching out. The message you are seeing doesn't always mean something fraudulent took place; it can also be on the account if there were rejected payments, and our system that processes payments is indicating that a
Unable to pay online—app says I must pay in person
Whenever I attempt to pay my Xfinity bill using the phone app, I see a message saying: "You'll need to make a payment in person. Please visit an Xfinity store near you." I hear this sometimes occurs when Xfinity's systems suspect fraud on an account however there is no fraud occurring with me. How c
Question
Good morning @user_ieckxt you can find promotional details on page 3 of your Xfinity billing statement. If you still have questions and would like our team to review your account with you, Please send us a DM with your full name and address to Xfinit
Billing change
Why has my bill increased? I had the introductory first year rate and then signed up for another rate that would remain unchanged for five years. This is the start of year two.
Question
Billing Issue
I was just charged for my internet service and noticed my bill increased by $24. When reviewing my statement I noticed that my loyalty discount was excluded from my bill. The statement still says that it was applied but it was not. Nothing has changed in regards to my account, why was my loyalty dis
Question
•
Billing
Charged for an xfinity mobile line that was NEVER ACTIVATED?
I’m being charged for an xfinity mobile line that I never activated. I did try to activate it but the website gave me error message after error message so I cancelled the order and the agent told me everything was taken care of. I guess not since 1 month later I am being charged. The bill is claimin
Question
•
Plan
Hi Lexiellama! Thanks for taking the time to share this with us. We appreciate you being a customer, and please know that my team is always here to help. We would be more than happy to take a look at your account and see what more information we can
If you're gonna call me, be brave about it
I don't mind when you guys call me because I forgot to pay a bill. That's your job and I understand. My problem is most recently. I set a payment arrangement. About an hour after calling you to set it, I got a call from you. I answered the call. I confirmed it was me and I told her "If you're callin
Question
Good question, @user_f57516.On our new sixth generation plans (Mobile Select & Mobile Plus) cancelling your internet would result in losing the $10 multi-product discount that is applied on the Xfinity mobile side. If you are on our fifth generat
I want to make sure, if I cancel my internet service, how much my monthly pay for my phone service would increase
I want to cancel my internet service and have me wife sign up for new customer promo, we have phone service as well. I want to know, if I cancel my internet service and leave only phone plan on me, would the fee increase?
Question
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your email concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete se
login code send to phone
My husband is a user on this account. His username is [Edited: "Personal Information"]. When he tries to log in he no longer has option to send code to his mobile phone [Edited: "Personal Information"]
Question
user_vchq0d Hi, and thank you for bringing this to our attention. I can absolutely understand how frustrating it would be to spend the last six months trying to activate ESPN Unlimited as an ESPN subscriber myself. Especially after troubleshooting
XfinityGabriel
commented
7 hours ago
to the conversation:
0
0
Error messages activating ESPN Unlimited
I have a Comcast TV subscription that comes with ESPN Unlimited. When I go to https://www.xfinity.com/yoursubscriptions and click on the 'Activate' button, I get an error message that simply states "Something unexpected happened. Please close this pop up and try again. If the problem persists, try a
Question