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Cancel internet service
Hello, I'm looking for some assistance with canceling internet service. Thanks
Question
Property Damage by Comcast repair truck.
A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th
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Customer Service
Are there any offers close to the new customer deal(s)?
Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?
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Billing
Greetings @jieh51, thanks for performing those best practices. We can attempt some troubleshooting on our end. Please kick things off by sending our team a direct message with your full name and service address. To send a "Direct Message" to Xfinity
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
Question
I recommend that you reset the network settings on all affected phones. Also check that all the phones have the latest OS and App updates installed.
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
Question
You can request this PIN online by signing in to your Xfinity Mobile account, selecting the device associated with the number, and navigating to the "Transfer your number, cancel this line" section. After sending a one-time passcode (OTP) to your lin
phone call after 45 min said I have to get a transfer pin # from web site..
phone call after 45 min said I have to get a transfer pin # from web site.. [Edited - Inflammatory]
Question
@user_o3w56x Thank you for dropping a comment in the thread that you were seeing an issue with email. Are you still having trouble?
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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@XfinityPeterH I followed your instructions carefully. I had no filters to remove, but I added one to send any mail received from my friend to my inbox; I also attempted to modify my spam list, but I couldn't seem to access it. Anyway, I sent yet a
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
Question
Hello @user_4ok7db Thanks for reaching out. Sorry to hear the remote is not working. Can you provide a little more information on what is happening?
Remote
I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening
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Remote
I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening
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X1
Try going to this link in a web browser to check email and if this method works; https://connect.xfinity.com/ I would also review the links below to confirm your email application is being setup properly; Be sure to read both. Set up your Xfinity Ema
Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
Question
user_925bbf Thanks for giving us the opportunity to assist you with your account, please reach out to us again if you have any other concerns we can help with.
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
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I used seasonal hold in April but we are still being charged the same amount .
user_sbjlla
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21 hours ago
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Seasonal hold
How do I put on a seasonal hold
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