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Greetings, @Bdavis2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing discrepancy. You have definitely come to the right place for assistanc
Why did my bill go up
7 months ago I was paying $228 a month for cable and internet. I haven't looked at the bill for a while and I was shocked how high it was. I called up and I got a new plan $133 a month, less channels but I never watched them anyway. I spoke to the supervisor of the department. She gave me her solemn
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I only have one line and they assured me the other line has been dropped but it hasn't
I am being charged for 2 lines
I am being charged for 2 lines and I have 2 different bills and I am being denied to use chat and I can't get a real [Edited: "Language"] human
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I am being charged for 2 lines
I am being charged for 2 lines and I have 2 different bills and I am being denied to use chat and I can't get a real [Edited: "Language"] human
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Customer Service
@Teach821 Do you have a broadcast TV package or NOW TV with Xfinity, or are you just watching the free content included in the app?
Stream app
When I watch tv episodes on my tablet, they are free. When I try to watch them on my tv, I have to pay. Is this possible? Am I being charged to watch them on my tablet without knowing that I am being charged for them. The button on the stream app just says Watch. When I go to my tv, the button says
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@user_ty4280 Unfortunately, some of the licensing agreements Xfinity has with certain providers doesn't allow login with existing credentials. STARZ is another one. You'll need to use another device, or perhaps your TV has built in apps and you can w
Can't access my MGM+ account from flex.
I have an account with MGM+. TV's native menu, my android mobile phone, my wife's iphone, and my firestick all have apps that allow me to watch it, and I can watch it on my PC through a web browser. When I try to access MGM+ through the flex, it doesn't seem to have an option for entering existing u
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The same thing has happened to me. I was quoted $171.00 a month in September of 2024. My bill was that amount for one month. Then it went up to $193 which is what I’ve been paying for almost a year now. I went to the xfinity store who pretty
Why did my bill go up
7 months ago I was paying $228 a month for cable and internet. I haven't looked at the bill for a while and I was shocked how high it was. I called up and I got a new plan $133 a month, less channels but I never watched them anyway. I spoke to the supervisor of the department. She gave me her solemn
Question
I'm having a similar issue. I was suddenly unable to connect to my work's VPN using my home Xfinity network. I can connect using my phone hotspot and at work on both the WIFI and direct connection. I've had all drivers and relevant software updated b
I can no longer connect to my work's VPN through XFinity
I work from home connected to my company's VPN. As of February 18, I have been unable to connect to the VPN through XFinity as I always did. I tested by disconnecting the Wi-Fi and connecting through my cell phone's hotspot (AT&T) and it connects without problems. When I go back to XFinity, I can't
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I appreciate you giving that a try and getting back to us here. Let's take a deeper look at this and try some things remotely. May I please ask that you send us a direct message with your full name and service address to get started? To send
Issue updating mobile information, cannot unlink prior accounts
Good morning, I received an email to update my mobile number since I used a different one that can no longer be used for the account. When trying to update the mobile number it says that my number is tied to other accounts. I saw that I have 2 prior addresses where I no longer reside that are listed
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Need help with port forwarding
The AI assistant is awful, I am trying to get help with port forwarding on port 25 not working, and can't find anyway to actually talk to a person via email/chat/etc.
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Customer Service
Hi! Thanks so much for getting back to me. I've tried these steps even after troubleshooting and am still running into the same issues.
Issue updating mobile information, cannot unlink prior accounts
Good morning, I received an email to update my mobile number since I used a different one that can no longer be used for the account. When trying to update the mobile number it says that my number is tied to other accounts. I saw that I have 2 prior addresses where I no longer reside that are listed
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montypeek We can take a look at your account and see what the next steps for a resolution will be. Please feel free to send us your details via our DM.
Xfinity Home security problems
I have been a xfinity customer for over 20 years. Many years ago I signed up for Xfinity Home security complete with CO2, smoke, six security cameras, etc. I was first told that CO2 monitoring was no longer offered, and I should just take it down. Next, all six of my security cameras (which I bought
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@user_1ndocs To check your phone's data usage, navigate to your device's settings. For Android, go to Settings > Network & internet > Internet > Data usage, On iPhones, go to Settings > Cellular. This will show you how much data you'v
why am I using data on my mobile phone
how is my mobile phone using data when I have no apps on it and rarely talk on it and if I do I am on my wi fi at home
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Hi there, @user_1lx4p2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get assistance. Please be assured you reached the right
New new box
I have been trying since Wed last week to fix my connection. I have been told that I need a new box. I have done everything as requested. I have a tech to come this week but per a phone call on Friday from the Tech dept, I could call 1-800 xfintiy and request a new box be shipped to me. And then can
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New new box
I have been trying since Wed last week to fix my connection. I have been told that I need a new box. I have done everything as requested. I have a tech to come this week but per a phone call on Friday from the Tech dept, I could call 1-800 xfintiy and request a new box be shipped to me. And then can
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Customer Service
@user_58jj5v When you make changes to your account, this can happen. Their system is still processing the changes you made. I would wait and try again in a few days. Especially if you did this during or right before the holiday weekend.
DreamSayerZ
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xfinity website won't let me buy a package
For three days now, every time I try to buy a streaming package (Peacock/Apple/Netflix), the website fritzes out: it attempts to load the next page in the process and then leaves me with a "sorry, we can't help you now" message. The URL gives me this error code: https://www.xfinity.com/error/buy/sor
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