Xfinity Community Forum

Saga continues - I made a payment with a Visa gift card. That triggered a six month ban from making any payment online payments to my account. Perfectly, legitimate way to pay, but because of Xfinity’s inability to undue their error - I have to pay

mlcduck

commented

13 hours ago

to the conversation:

0

Xfinity unable to accept payment

I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they

Question

U

iPhone bought from Xfinity shows 'SIM Locked' but IMEI not found on severed account.

I transferred to t mobile yesterday and I am waiting on a new phone In the mail from t mobile. I have an old 11 pro phone that is sim locked through Xfinity even though it is paid off. I wanted to transfer my number to that phone but Customer service is unable to find that phone via IMEI number or m

Question

•

Customer Service

9

1

0

user_mtm54b - Let's take a closer look and work together towards a resolution. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New

XfinityThomasA

replied

13 hours ago

to the conversation:

0

U

Unable to pay off phone

I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of

Question

U

problem with computer & cell phone

I am having about & need help cell phone & computer

Question

•

Customer Service

14

1

user_vod5ap Hi there. We understand why you’re frustrated. Having the WiFi drop 8 to 10 times a day is disruptive enough, and then getting pulled into a separate Verizon order issue only added more confusion without fixing the original problem.

XfinityAirelle

commented

13 hours ago

to the conversation:

0

U

Bad wifi [Edited]

The WiFi goes out 8-10 times a day and I can never get ahold of someone, and if I do, all the speech is muffled over the damn phone. Patience is one thing. When I was lucky enough to get someone I could clearly hear, the problem was dismissed and I was transferred over to a Verizon sales person, was

Question

U

I just want my [Edited: "Profanity"] to work and instead I'm being told it will be Sunday now. This is the worst customer service I've ever seen.

user_wyhzez

commented

13 hours ago

to the conversation:

0

U

Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

U

Bad wifi [Edited]

The WiFi goes out 8-10 times a day and I can never get ahold of someone, and if I do, all the speech is muffled over the damn phone. Patience is one thing. When I was lucky enough to get someone I could clearly hear, the problem was dismissed and I was transferred over to a Verizon sales person, was

Question

•

Customer Service

11

1

0

U

Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

•

Customer Service

17

4

0

U

It’s been about four months. I canceled my services in April. Every time I call back, the support person will tell me to wait until the next billing cycle and I’ll get my final bill. But I haven’t received it and each time I call, support has no hist

user_mtm54b

replied

13 hours ago

to the conversation:

0

U

Unable to pay off phone

I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of

Question

U

I canceled in April. And when I do call they say the next billing cycle is when I’ll get my final bill. But it never comes and every time I call, it’s the same thing “wait until the next billing period” but it’s been 4 months. I don’t understand why

user_mtm54b

replied

13 hours ago

to the conversation:

0

U

Unable to pay off phone

I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of

Question

U

1 Mobile line free

Hi I want to know how I can activate my free service offered for 1 year

Question

•

Plan

5

0

U

@XfinityAbel Also, when I click Add/Manage Subscriptions, this is what shows

user_lissylou

replied

13 hours ago

to the conversation:

0

U

Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

Question

Concern moved here to the Customer Service help section.

EG

commented

13 hours ago

to the conversation:

0

Need help escalating unresolved X1/account issue

I’m hoping an Xfinity employee can help escalate an issue that two lengthy support chats have been unable to resolve. An X1 box that had been working for years suddenly stopped working with error XRE-00250. During my most recent support chat, the agent investigated and confirmed that a previous Xfin

Question

knuge55, thank you for reaching out through Xfinity Forums. I am sorry to hear you are experiencing service issues. We can run through some troubleshooting steps with you. Please send us a DM with your name and address. Here are the detailed st

XfinityAngie

replied

13 hours ago

to the conversation:

0

K

Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

Question

user_vq0unz - Welcome to Xfinity! Just to confirm have you completed the steps to create your Xfinity ID after placing your order? You can create an Xfinity ID to access your service online. If you have not already, to create your Xfinity ID, go to x

XfinityThomasA

replied

13 hours ago

to the conversation:

0

U

Sign-In Issues

I am moving to a new address and scheduled a technician visit to install wifi setup. I tried logging into my account to see if the appointment was confirmed but I am unable to access any of the tabs on the Welcome Page once signed in. I have also tried logging into the Xfinity app with my account de

Question

U

@XfinityAbel Thank you for responding! this is what shows when i log in

user_lissylou

replied

13 hours ago

to the conversation:

0

U

Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

Question

S

Ops, didn't realize I left that part out. Edited the original message with it. Though for the sake of data here's the current stats which look almost identical to when I'm experiencing latency spikes. Downstream Overview

smallxmac

replied

13 hours ago

to the conversation:

0

S

Very Noticeable Latency Spikes at first Xfinity hop under downstream load even with clean RF/FEC

I’m seeing reproducible severe downstream latency under load. My LAN gateway remains around 0.3 ms and my Hitron CODA56 management interface remains around 1–2 ms, while Comcast’s first routed hop rises from roughly 13 ms into the 200–450 ms range. External destinations such as 1.1.1.1 rise by essen

Question

user_q7xipi thank you for using the Xfinity Community Forums page to reach out regarding your charges for streaming devices. I would be happy to clarify your billing concerns together privately. Please send us a direct message with your full name an

XfinityMarcus

commented

13 hours ago

to the conversation:

0

U

Being charged for 2 streaming devices, I have neither of these and have never owned any of them. How can i correct?

Question

U

I am actually a new user and this is my first time using Xfinity. I'm just unsure if I may be dealing with an account delay and this issue might eventually resolve. I also have an order number regarding the technician appointment if that's helpful. I

user_vq0unz

replied

13 hours ago

to the conversation:

0

U

Sign-In Issues

I am moving to a new address and scheduled a technician visit to install wifi setup. I tried logging into my account to see if the appointment was confirmed but I am unable to access any of the tabs on the Welcome Page once signed in. I have also tried logging into the Xfinity app with my account de

Question

Hi there, @user_5j23o7. Thanks for reaching out to us here on the Community Forum. You can certainly pay your past debt directly to us. This will flow over to the assigned collection agency and remove it from collections and show the debt as satisfie

XfinityFrank

commented

13 hours ago

to the conversation:

0

U

Debt recall

Hello, I would like to request a debt recall from Waypoint Resource Group. I would like to pay my outstanding balance of $205.82 directly to Comcast. your assistance would be greatly appreciated. Thank You, Michelle

Question