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Switching from customer provided modem to Xfinity Gateway
I received an email stating that my cable modem is no longer receiving security updates and needs to be replaced. I have Xfinity Voice, so need a cable modem that supports that. None of the supported options listed by Xfinity are available at retail anymore, so I would like to replace my old device
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Customer Service
New app
Xfinity continues to make things as difficult as possible. Terrible insensitive app. Can’t manage my viewing any more. Been with you from the beginning. Fix it soon or I’m gone!
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Xfinity Stream Website
@user_vwfted Our team is aware of the concerns with the latest Xfinity Stream update. Our engineers are aware and working on a resolution. There is not a reference number I can provide, but we are definitely working on a fix for the Stream app.
Xfinity Stream on iPad mini crashes when skipping forward and loses playback position
Since the Xfinity Stream update, the app on my iPad mini skips 10 seconds in either direction. The previous controls let me skip forward 30 seconds and back 15 seconds. Please restore those controls. While watching one 90-minute show, the app crashed about 12–13 times when I tried to skip forward. A
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Incomplete installation after recent neighborhood cable upgrade
I am attaching a photograph of the Comcast neighborhood cable distribution equipment following your recent upgrade. As you can see, the equipment is completely exposed, and the large green protective enclosure has been left sitting beside it. The previous enclosure apparently no longer accommodates
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Customer Service
Moving this thread to the top hoping to get an update given the large number of posts here. How long does it take to put the old app back? There is nothing salvageable in the new app, let it go.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Our engineering team, has been informed of the feedback provided by customers and is working on a resolution. I can certainly understand the frustration if some features are not available at this time.
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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user_3l5xoe Our team can help. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon
Xfinity mobile 14 day exchange and trade in promo credit retention
Xfinity Mobile 14-Day Exchange & Trade-In Promo Credit RetentionHi Xfinity Support Team, I am currently within my 14-day return and exchange window for my iPhone 18 Pro Max on Xfinity Mobile. I originally upgraded from an iPhone 17 Pro (where I had a frustrating in-store experience trying to keep my
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Hi @user_14we6i, Our product team is absolutely looking forward to the opportunity to bring more features down the road. We appreciate you for sharing just how much these features meant to you. No launch dates for upcoming changes have been announced
Xfinity Streaming App
This is more of a statement than a question. The new streaming app is horrible so far. I realize and understand there will or should be better iterations of it over time but the one just released is really bad. No favorite on TV (Samsung) and it being glitchy on my TV. I have had to resigned in abou
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Unexpected $75 charge abroad
Hi, I’m currently living abroad for 6 months and recently received an unexpected automated $75 charge from Xfinity. I need help understanding what this charge is for, whether my account is still active, and why I am still being billed. I would also like to cancel any active services associated with
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Plan
SantaTownJail1 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. We truly apprciate your feedback. Our engineers are aware of your concerns and are currently working to get this resolved.
Xfinity Stream App Downgrade to lesser product
I am at a loss to understand who thought this was an upgrade? Put it back to the way it was before! I cannot search, I cannot setup recordings, it takes forever to scroll through, i could go on and on! I am so angry you ruined a great product! Put it back! Cancel this downgraded [Edited: "Language"]
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New Stream App needs work. Please!!
In addition to previous complaints, here are a few more improvements to maintain past functionality: 1. Ability to toggle between current channel and 4-5 most recent. Previous app had 3 ellipses that allowed for this. 2. Add a play button so you can restart a channel after multitasking with other ap
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Xfinity Stream Website
Peacock - confusion and billing
I need help - I go to Peacock. Can't cancel says go to Xfinity. Xfinity page gives me no options to cancel. Even Terms page is blank lol. I have 2 accounts. I just was able to cancel the one associated with my xfinity login. The active one is a gmail email and I can't change it. Been getting billed
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Billing
Hello, and thanks for reaching out here on the community forums, user_ga9clf! We can definitely take a look to see what's available. I see that you've already sent a direct message our way. Please keep in mind that sending unsolicited Direct Messages
Billing
Hi, my Xfinity bill has gotten a bit too expensive, and I'd like to see if there's any way to lower my monthly cost. I've been a customer for a while and would prefer to stay, so could you check for any loyalty discounts, existing customer promotions, or cheaper plans? I'd also appreciate it if you
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How can I see streaming channels in the app
In the old functional iOS app I could search for a channel and see all the shows on the at channel available for streaming. With the new app, along with many other standard functionalities THAT WERE REMOVED, I can’t search for a channel in order to stream its shows.
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Xfinity Stream Website
@XfinityEricB And now I’m finding the app is not syncing with my Xfinity DVR at home. When you watched on the app, and wanted to pick up on my home DVR, it would resume where you left off on the app. Now the DVR says resume but the show starts
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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user_mbc10 Thank you for reaching out. Have you tried unplugging your modem for about 20-seconds and then plugging it back in to see if the app works correctly after that? In regard to your credit question, we are not issuing credit adjustments, as w
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I have a Samsung Frame TV. Had Xfinity last night, but this morning I get this error. Signed off, deleted the Xfinity app, unplugged both the TV, from the power source several times now, and everytime I get the same error message. What else can I do, or what can you do from your end? Will Ai recieve
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New streaming App is absolutely awful. They removed all the useful features and left us with a bunch of garbage. Their service is so expensive and they just watered down the functionality of the App. God forbid we actually be able to see and control
Awful new streaming app
The new streaming app is terrible. No scheduled shows available, recordings not listed only video shows. Can’t find the show you want as it’s too cluttered with video and a play button on each video. Only can schedule a week out. Put it back as it was
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user_dwsbug Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Your refund is usually applied to the last form of payment. Can you confirm how did you make payments on your ac
Support
I have a credit of $205.17 on my account. I want a physical paper check mailed to my address. I do not want a prepaid card.
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All of that plus: you can’t swipe left to delete one or more shows at a time; you can’t recover recently deleted shows; fast forward is only 10 seconds which is 24-30 taps now; and if you exit a video there is no Resume option when you go back in. TH
user_go1423
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UGH!! on the updated Xfinity Stream APP: 10 needed fixes
IT'S ALMOST AS IF WHOMEVER DESIGNED THIS NEW VERSION HAD NEVER EVEN SEEN THE OLD VERSION AND NEVER EVEN ASKED A SINGLE PERSON TO TRY THE NEW VERSION AND GIVE SOME FEEDBACK. CRAZY. I'm sure I'll discover more... but here, off the top of my head, are 10. 1. FAVORITES LIST IS GONE. Obviously, restore t
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