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Could we just set it up for the 29th? That way my wife can finish her dvr recordings😂unless you think it is easier to do tomorrow? dont need the mobile line. Do i return our boxes to the xfinity store? thanks again for helping. this is much easier
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
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This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard somethin
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 1. When the pesky captions start, even though they are set to off.. turn them ON and w
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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909694 is what was just sent
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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The current amount due on the account is for service from 4/30 to 5/29, so I can set this order up for today if needed. The corrected billing would have a credit for the service from 4/23 to 4/29 that way. The reason the only offer we had is for an e
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
Question
thanks for the quick reply. I was hoping to get a promotion price but no biggie. I could get a better deal with Verizon but ive always had luck with Comcast. Yes i was looking at the 1 gig plan with Hulu, peacock, etc. I think it was $100 if auto pay
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
Question
My last year with xfinity
I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve
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Your Home Network
Oh, no! Sounds like there's an activation issue with your HBO Max, @user_hj0h7r. I can see how it may be frustrating not being able to watch your favorite shows. No worries. You've come to the right place for assistance. Just to make sure, have you l
hboMax
our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.
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Where can I get help migrating my comcast emails to Yahoo.
I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to change it. I waited on hold for 58 minutes for a Yahoo rep and then worked with her for
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I completely understand the frustration. We do send out notifications prior to any drops we might be having @user_wygg20. Please continue to check your email daily we have so many more great things to come.
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks.
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Hello @user_523yti and thank you for posting your concern on our Xfinity Community forums. We're here to help! 😀Can you please tell us what happens when you try to go to our website and log in with your Primary Xfinity Member ID (only the prim
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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This isn't about the Universal Tickets. I have 0 interest in that. It's about free movies and other things that are gone before I even get a push notification. It’s begun to just feel like a waste of my time. As someone already trying to determine i
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks.
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Restore Home phone number
My name is Jim [Edited: "Personal Information"] at [Edited: "Personal Information"]. (loyal customer for MANY years) I visited the xfinity store a number of times this week to try and reduce my cable bill. In doing so they inadvertently disconnected my home phone service which I still wanted. My hom
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Customer Service
We do apologize if you were not able to receive an of the Universal Studios tickets. Unfortunately, those tickets were first come, first served. We will take your advice into consideration for future giveaways. I do hope you have an amazing rest of y
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks.
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@user_7hi2r1 same problem here
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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Xfinity tv not on alexia
How do I add the Xfinity app to skills on alexia
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Xfinity Stream Website
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks.
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Customer Service
How to cancel my xfinity account
How do I cancel my xfinity account? I just paid the next billing cycle for April 2026. Thanks
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Your Home Network
I am available now can you please resend it?
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Question
Good afternoon user_irww0a. With our newer gateways devices connect to the channel or band, they are best suited for. When you go to connect to your WiFi do you have it set to show the 2.4 and 5 bands, separately? Or is it showing as one WiFi Network
XfinityJon
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how to make 2.4 Ghz available to set up device
my xfinity band is 5 - in order to set up roomba, need to use 2.4 - how can I make this happen ? If need be, I can go back to just paying for 2.4 . . it doesn't seem to make much difference anyway for what I do. Thx.
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