Xfinity Community Forum

FILING COMPLAINT

I have now made multiple payment arrangements and none of them are going through. One on the app and two with people on the phone. Internet service has been off all

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Billing

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Hello user_xyurvk, did you try the links that EG shared? If so, did they work for you, or can we assist further?

XfinityJeffB

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15 hours ago

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Password

The existing password is not working for my WiFi network

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@XfinityMarcus I have multiple issues. 1) all my incoming Comcast emails go straight to Comcast trash. 2) cannot receive Comcast email on iPhone, despite removal and reload of account. When I have reloaded, emails just pour in 3000 at a time, with n

user_5aps24

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15 hours ago

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Service terrible customer service is worse

I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.

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@user_jde4pz @XfinityRichard Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

commented

15 hours ago

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My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

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M

log complaint

i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount. With the way things are going, i am not able to afford $260/month for Internet and Cable. If you are able to offer $50 a month to new customers, why can't existing customer be able t

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Hi @user_8p4pxf, this is not something our teams are able to change on our end. There are different concerns listed throughout the thread, would you mind telling me a little more about the issue that you are being faced with in particular?

XfinityJustinM

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16 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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user_5aps24 thank you for using the Xfinity Community Forums page to express your frustration with the experience. Can you share with me the issues you have come across with your emails?

XfinityMarcus

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16 hours ago

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Service terrible customer service is worse

I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.

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Good afternoon user_3x3ar7. We would be happy to assist you further. Were you looking to get assistance with porting a mobile number?

XfinityJon

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16 hours ago

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Porting out my Mobil number

I have been on the phone with over 10 Xfinity customer service representatives, multiple agents have hung up on us. we haven’t gotten no where in three days…. all we need is the release of this last phone number. Xfinity has literally given us every excuse in the book. No answers. And they fight wit

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@nightwriter2000 - Sounds like a plan! I'll check back in with you next weekend to see how it's going, but please feel free to reply here sooner if you need us for anything. Have a great rest of your weekend! We'll talk soon.

XfinitySara

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16 hours ago

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Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming

A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s

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user_fvklxr Thank youn so much for using our Forums and writting us about your recent experience. Our team is here happy to work together to make sure we address all your issues and take care of you. Can you please send us a DM with your name and add

XfinityJorge

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16 hours ago

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Really bad service

Xfinity has thee worst customer service ever, over charging, never resolve any issues unless you occupy time out of your day after day trying to resolve any issues.They tell you that the issue was resolved after over charging and refund your money the the next month they do it over and over again. I

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Just had the same issue 5 hours on the phone told me I needed to restart my internet services to do so despite only having mobile alone for months. No resolution! So frustrating and pretty sure a “supervisor” just stole my identity.

user_3x3ar7

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16 hours ago

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Porting out my Mobil number

I have been on the phone with over 10 Xfinity customer service representatives, multiple agents have hung up on us. we haven’t gotten no where in three days…. all we need is the release of this last phone number. Xfinity has literally given us every excuse in the book. No answers. And they fight wit

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Email support is non existent. I spoke with support today, who told me I didn’t have active email, after discontinuing TV/Internet services with them 5 years ago. NOT! I’ve had their email for 15 years.

user_5aps24

commented

16 hours ago

to the conversation:

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Service terrible customer service is worse

I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.

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Good afternoon user_yigcxl. I just want to ensure I understand. Did you need some assistance with an existing appointment? Or did you need help with rescheduling an appointment?

XfinityJon

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16 hours ago

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cable room

kept appointment. Couldnt find cable room. No staff on duty today

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cannot access ESPN Unlimited content

I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to

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On Demand

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Hi there @user_bfshxp Thank you so much for reaching out on our Xfinity Community Forum about issues with your flex box. We are happy to assist! Please let me know if these troubleshooting steps are helpful. I will also drop the link for more

XfinityDemetrise

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16 hours ago

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Tv

I can hear it playing but i can’t see it, it keep saying set up to connect and once I do the screen goes bck to set up again

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Hi there, @user_jde4pz I'm sorry to hear that you have been losing connectivity every 10 minutes today, I know how frustrating this is for you. Since it's been a few days since we last spoke, can you please send me a DM with your full first and last

XfinityRichard

replied

16 hours ago

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My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

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Thanks, I'll proceed with this next week and I will provide an update with the results.

nightwriter2000

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16 hours ago

to the conversation:

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Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming

A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s

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cable room

kept appointment. Couldnt find cable room. No staff on duty today

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Customer Service

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Hi there, @user_3wy4sc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry for the inconvenience, I can look further into your account concerns. Please be assu

XfinityRichard

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16 hours ago

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Cancelled my account without notice

Xfinity cancelled my account without notice

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Really bad service

Xfinity has thee worst customer service ever, over charging, never resolve any issues unless you occupy time out of your day after day trying to resolve any issues.They tell you that the issue was resolved after over charging and refund your money the the next month they do it over and over again. I

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Customer Service

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