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@user_6q2ooh Thanks for confirming. Have you tried logging out and logging back in? Also, have you tried accessing on another device to see if that works? Lastly, have you checked your storage limits to ensure that your inbox is not full?
I have had no incoming email for a week and today all my emails have disappeared. Xfinity said I would receive an email through g-mail telling me how to fix this, it has not happened. What is going on?
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payment method update
how do i update the expiration month on my bill payment method
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Billing
Through the xfinity website.
I have had no incoming email for a week and today all my emails have disappeared. Xfinity said I would receive an email through g-mail telling me how to fix this, it has not happened. What is going on?
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hazard cable hanging
We have a piece of land, and we are doing construction. There is a cable hanging across my land, and it is creating a hazard for the construction. Besides, it is very low, and we do not need somebody else's TV cable crossing my property, hanging, and creating a hazard to my contractors or me. We ope
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Customer Service
iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri
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Devices
Post moved here to the Xfinity Compliments section.
Employee Compliment
To: Xfinity Leadership / Management Subject: Commendation for Austin - Factoria Bellevue Store This communication is to formally recognize the exceptional service provided by Austin at the Factoria Bellevue, Washington location on December 7, 2025, at approximately 2:00 p.m. Incident Summary Prior t
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low upload speed
I have the 2 gig plan and my upload speeds are not whats advertised. I am only getting 35 mbps. My moden is netgear cm3000 which is on the approved list and capable of handling the speeds. By looking through this forum it seems like no one is getting the advertised upload speed. Is this why xfinity
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Your Home Network
Hello, @user_psq5gw thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you pl
Completely Disable / Turn Off Voicemail
Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.
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Hello @user_cwgpcv Thanks for making a post. In order to transition the service to our NOW internet without interruption there are a few steps we take. 1. We need to set up a disconnect of the current service. Usually 10 days out to allow time for t
Switch my Xfinity internet service to NOW Internet Jan 2026
Hello Xfinity Support, Similar to I would like to transition my Xfinity internet service to NOW without service interruption (https://forums.xfinity.com/conversations/customer-service/i-would-like-to-transition-my-xfinity-internet-service-to-now-without-service-interruption/67bf7be704f4cf33962d7bfe)
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?phishing email
Received email from [Edited: "Personal Information"] regarding updating email service as of Jan 10th, "We Are Rolling Over- Old Version Closing Down" Wanting me to 'click link to view and update email'. Is this legitimate or a other phishing expedition?
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Hey there, @user_wzem22, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your bill to ensure your trade in was processed correctly. I understand how shocking it can be to receive a bill for more
Outstanding balance of $1,021.42 that is the direct result of an iPhone trade in promotion being mishandled by Xfinity staff
My Xfinity service has been suspended multiple times due to an outstanding balance of $1,021.42 that is the direct result of an iPhone trade in promotion being mishandled by Xfinity staff. I completed an eligible phone upgrade with a trade in promotion, but the trade in credit was never applied to m
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The direct message icon should be on the top right. Does nothing akin to an envelope appear?
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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Outstanding balance of $1,021.42 that is the direct result of an iPhone trade in promotion being mishandled by Xfinity staff
My Xfinity service has been suspended multiple times due to an outstanding balance of $1,021.42 that is the direct result of an iPhone trade in promotion being mishandled by Xfinity staff. I completed an eligible phone upgrade with a trade in promotion, but the trade in credit was never applied to m
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Billing
Internet slow down every day between 11:30am-2pm
I live in SF and just got Xfinity internet last weekend. Every day betwqeen about 11:30-2:00pm the internet goes down or is slow. I reached out to chat support and they are sending a technician. However i then got an email saying it will be $100 on my bill for the technician. This was not explained.
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Your Home Network
this is obviously not the chat to speak with a live agent that I thought it was.
user_775c38
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19 hours ago
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?phishing email
Received email from [Edited: "Personal Information"] regarding updating email service as of Jan 10th, "We Are Rolling Over- Old Version Closing Down" Wanting me to 'click link to view and update email'. Is this legitimate or a other phishing expedition?
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