Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (498.4K)
I can access the app fine on my fire TV and it brings up every channel except my local affiliates
Xfinity stream does not show local affiliate channels on my fire TV
Xfinity stream does not show the local affiliate channels for CBS ABC and NBC on the Xfinity stream app on my fire TV. However, the local affiliates do show up on the Xfinity stream on the app on my iPhone. What is going on here extremely frustrated with you guys
Question
USA channel unaccessible
Why I am I unable to access a major sporting event or even general programming for the USA network?
Question
•
Channels and Programming
Thank you for the follow-up user_ynbsxd. I'm glad to hear your mobile contact connected with you, and even happier to hear that your voicemail is working again. Just to confirm, you found out that this was a device related feature you had turned on a
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
Question
@user_e2e433 The newer boxes seem to fail more frequently in my experience. Was having them changed out 2-3 times a year. It seems like they are just being refurbished and put back out, but I don't know this for sure. I switched all my equipment to
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
Question
I didn't see a "Direct Message" either but I found the conversation thing and then found the Xfinity Support user in those choices. The KB for that might need to be edited some.
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
Question
I can't believe it, After spending what seemed like hours on the phone with Ryan (TECH) we gave it a rest, he is going to do more investigating and cll me Monday. While I was tracing my steps I discovered some of11 the problem AI yes AI
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
Question
I finally answered and the person refused to tell me why they were calling unless I verified my phone number via a code they say they sent. (I never got a code and refused to verify anything.) Like other posters here, I called Xfinity and everything
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
Question
Sorry, I don’t see a DM icon anywhere.
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
Question
user_k3bw7b You previously mentioned "i sign in but noting from my pervious accounts are showing nor are my return emails,. This is beyond and frustrating and i do not want to lose all my information.." To better understand the root of the problem, a
transferred emaild from comcast
i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26
Question
retention offers
my promotional price for my plan is ending and i am considering other providers such as verizon, AT&T fiber and t-mobile. Can you let me know what is your best retention offer?
Question
•
Billing
Restore service on seasonal hold
I want to restore my service which is on seasonal hold.
Question
•
Customer Service
@user_0c3958 I would be more than happy to help you if you're also experiencing the same issue. Are you seeing anything display on your TV when someone calls you?
Caller id not displaying on tv
The caller id has stopped displaying on tv even though the notification is turned on in settings.
Question
Hello, @TheBMan313 It was a pleasure working with you today, and glad to find a promotion that worked for you. Please create a new post if you need assistance with anything new, our team is available 7 days a week between 6am - 1am ET for employee su
Price Doubled Unexpectedly
I just received an email that my internet price will be nearly doubling starting next month despite not changing anything on my account. I have been very happy with the price point for my internet up to this point but double the price just isn't in our buget right now. Any help would be appreciated.
Question
@user_mplt3f, thanks for giving us that update. I'd like to do everything I can to help provide resolution and see what happened. I see that we've previously communicated over direct message, I will follow up there.
Lightning strike
Sunday, June 14th 2026 at approximately 9:45 p.m. est. Lightning struck outside my house. Electricity traveled down the coaxials leading into my house. One led to a" cable box" and one led to a gateway. The cable box was destroyed internally. It would cease to function /power on. The gateway on the
Question
user_ymvoxm Thank you so much for stopping in for help with what is included in your TV services. It is always good to know what you have, and I have found that the PDF bill provides a great description of your plans. If you check out your PDF bill u
XfinityAmandaB
commented
10 hours ago
to the conversation:
0
0
Account info
I would like to know what cable services That I'm paying for in my account
Question