Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (545.3K)
Thank you for your feedback. Vandal21891. We appreciate your choice in service providers and the opportunity to help in every way we can. Let's take a closer look and troubleshoot this together. Please send us a Direct Message. On a Desktop: Make sur
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
never got my internet device and my bill is higher than the plan i chose
So i got my bill, but still never got my internet device. its been a week. my bill is 85, but its supposed to be 50. [Edited: “Inappropriate Language”]
Question
•
Billing
user_702211 We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Just so the Xfinity Community can have an understanding of your concerns, is there any par
PLEASE CANCEL
Hello, I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it
Question
@user_z34mz9 Thanks for sharing. Since I have you here, is there anything else I can help you with? How's your internet service working out for you?
email won't send
An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?
Question
Hello, and welcome to the Xfinity forums, user_59xxgi! I know how exciting it is to get a new device, and we appreciate your feedback and the opportunity to help! When searching for a connection, is your home network showing as available? You’r
new phone
My new phone won't connect to my wifi and when I left the store I couldn't call or text anyone. The phone should automatically connect to the network.
Question
XM only fee
Before moving to San Antonio, my Xfinity internet promotional plan expired, and I noticed that my monthly bill had doubled. I visited an Xfinity store to ask whether there were any other promotions available that could help lower my internet bill. The representatives offered me a package that includ
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
Can you please let me know what internet speed is available for the address below? Can we get a Xfinity Advanced Gateway (XB10) for this residence? [Edited: "Personal Information"]
Question
Hey there, @user_81eb6v! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the 2nd Gen WiFi extender making noise, it certainly is not what we want for our customers
Wi-Fi extender 2nd gen making high pitched noises even after cleaning.
Wi-Fi extender 2nd gen making high pitched noises even after cleaning. Cannot get passed incessant bot. I've never heard this thing make a single noise but it is squealing so loud and high pitched my cat is like NOPE. I cannot get a person to help me bc the chat rep blocker bot is in full force. I d
Question
Hi there. Thank you so much for reaching out on our Xfinity Community Forum about that Xfinity line. I'll be happy to assist. To get started, please follow the steps below to send a direct message. user_x63w7k How to
Neighbor Xfinity line runs through my property without my permission
Hi, Last friday - October 30th 2026 - an xfinity tech come to install a connection to my neighbor's basement, and I informed him of my property boundary and I intended to do some hardscaping he routed the cable entirely on the neighbor's property and all was good This afternoon, I see that a conduit
Question
@user_gwdssr @XfinityTommy Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfi
Replacing XER10 with Customer Owned Router
Looking to connect my own router directly to the ONU according to instructions here https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
Question
Xfinity Support
Can you please let me know what internet speed is available for the address below? Can we get a Xfinity Advanced Gateway (XB10) for this residence? [Edited: "Personal Information"]
Question
•
Customer Service
No coax outlet
In a house I just moved into a day ago, and it has no coax outlet. I checked already. So I need an installation for it.
Question
•
Customer Service
@XfinityBradM Thank you, but I do not want a temporary lump-sum credit. I am demanding that Xfinity honor the exact monthly billing structure we were promised when we signed up. We were explicitly told we would receive a $10/month multi-product di
Failure to Honor Quoted Rates XFINITY MOBILE
I am submitting this formal complaint against Xfinity/Comcast regarding misleading pricing information provided by one of its sales representatives when my family transferred our wireless phone services to the company. When we initially decided to switch our phone services to Xfinity MOBILE, we visi
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
free virus protection
I heard a commercial that appeared to advertise a free virus protection from xfinity
Question
Hi user_2byaml! We value you as a customer and certainly understand your concerns around losing H&I. Our apologies for any inconvenience or frustration this may have caused. Xfinity often reviews its channel lineup and sometimes makes changes to
Unhappy with H&I being removed
I was very disappointed to see H&I being removed from the Xfinity network. No notification, just gone. I enjoyed the H&I programming. I will be looking for who has the H&I network. Dennis
Question
_brand140 Thank you for reaching out to our Xfinity Community Forums! I do apologize for the experience you have encountered. This is definitely not the experience we want any of our members to have. I am quite puzzled why you were offered a seasonal
XfinityMartyR
commented
9 hours ago
to the conversation:
0
0
Horrible Customer Service
I moved and canceled my service. Xfinity said they'd put my account on hold for 9 months with no charge so that when I need service again they'd offer me service with higher speeds and a cheaper rate for being a longtime loyal customer free of charge. Well that wasn't the case as I started getting a
Question