Xfinity Community Forum

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After two days wasted and two extremely frustrating hours trying to get any of your robots or humans to help I finally go someone scheduled for tomorrow (so I get to waste a third day waiting for them to arrive). So literally the only thing you, Xfi

user_hva6vv

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13 hours ago

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customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

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They been telling me this for months scammer

user_33v8gg

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13 hours ago

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1

K

I haven’t receive my refund

Hi so I had request a refund like a month ago and they said they would give me the refund but they never did and I have check my email and everything but I still haven’t received my refund.

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U

where is the Direct Messaging I been looking all over I have same issue and this thing is more confusing then anything else

user_vea1cb

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13 hours ago

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U

Refund card replacement

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

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U

I can't get it to activate either. Little or no help from Xfinity or Disney. This happens every time Xfinity "offers any new things, it doesn't work.

user_c6754e

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13 hours ago

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ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

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RE: Support issue along with very inadequate customer service.

I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I w

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Customer Service

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Hi there, @user_hva6vv. Sorry to hear you had a poor experience calling in. That's certainly no what we want for you. We would be more than happy to help you here with any issue you may have. What were you calling in about?

XfinityFrank

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13 hours ago

to the conversation:

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customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

Can I attach an email to an email?

I have attached images to an outgoing Comcast email but need to attach an existing email to a message. I used to do that with Outlook so is there a way to do that with Comcast webmail? I don't see an 'email' category to define this message so used Customer Service. Thanks.

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Customer Service

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U

mobile time to switch no $500

I have been trying to get a $500 device payoff re-imbursement for months. I switched from Verizon to Xfinity in October 2025 after I was told I would receive a $500 device payoff promotion. Every time I call and talk to a representative they tell me to go into a store. I went into the store they tol

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Plan

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Difficulties with Activating Peacock

Judging from the threads that I have seen on this website, many other Xfinity customers have the same problem that I have. As a Diamond level rewards member, I am eligible for Peacock Premium, and over the past nine months, I have tried several times to activate my service, but each attempt has been

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On Demand

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Bought a new phone because I was promised a certain number.

I happened to see a list of phone numbers that Comcast owns but no one is currently using. So I called and a nice Indian gentleman, really cool dude, said to me if I buy a new phone he can guarantee I will get that number. So I did. And they sent it. And the nice feller lied. I activated and spent t

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Devices

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user_4errra, thanks for reaching out to Xfinity Support. Are you talking about your Network Password? If you've forgotten your network password, you can retrieve it by accessing the Xfinity WiFi Gateway Admin Tool. First, connect to your gateway

XfinityAngie

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14 hours ago

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U

Changing internet service password

I forgot my password. Do I need to establish a new one?

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Hi @user_pctiw5 are you still in need of assistance with your TV Plan change? If so, have you checked out the new TV lineups here? You can also try the plan change on the Xfinity website just make sure you are logged in.

XfinityEva

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14 hours ago

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U

how to switch tv packages

want to cancel and change

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Changing internet service password

I forgot my password. Do I need to establish a new one?

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Customer Service

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@user_5401nj, Hi there! Thanks for reaching out. I totally understand how finding port out pins can be confusing, so you're not alone here. I just wanted to check back in with you to see if you were able to get that pin using that link @DreamSayerZ a

XfinityGabriel

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14 hours ago

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U

Mobile phone set up

I’m not sure what my port out pin would be

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"an offical employee such as myself" is obvious code for automated system that won't be any help at all.

user_hva6vv

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14 hours ago

to the conversation:

0

customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

U

I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need

user_z3y7u6

commented

14 hours ago

to the conversation:

0

U

Support issue along with very inadequate customer service.

I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold

Question

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I similarly had terrible over the phone customer service. I was hung up on three times by their automated system before being misgendered by five different people in India. Literally nobody was able to actually do anything to help me on the day a dif

user_hva6vv

commented

14 hours ago

to the conversation:

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customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

Hi there, @user_6fnbe5. This error usually occurs when our security systems flag your internet connection due to suspicious activity, such as high outbound spam traffic, too many failed login attempts, or using a VPN. Make sure that you have the corr

XfinityFrank

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14 hours ago

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U

Temporarily blacklisted IP Address - try again later.

I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas

Question

Hello user_ecqsqj, thank you for joining us here in our Xfinity Community forum. We are happy to help you with your concern. Just to clarify, you are asking to have a phone outlet working? Do you have your modem plugged into a cable out let and a pho

XfinityJeffB

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14 hours ago

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U

Need a technician home visit - phone jack

In Edgartown, MA, we have a phone jack that is not working and may not have been activated when the room was remodeled. I've tried all the troubleshooting on line with no success. I want to schedule a technician visit to make the jack operable. Thank you, Iris

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Thanks. Any idea when new app or firmware/OS might be released?

user_v4tcef

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14 hours ago

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U

peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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