All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i

I am moving out and need to transfer the account into my appointed Managers name. Please help me.

Since Comcast performed a mid-split infrastructure upgrade in my area approximately July 15th I have been experiencing severe QAM TV channel pixelation and dropouts. Upstream channels 17, 18, 19 (16MHz, 22MHz, 29MHz) show NOT LOCKED on both my XB7 and XB8 gateways. Upstream channel 20 elevated at 54

I am trying to cancel my Xfinity plan through DMs, however I dont seem to have a Direct Message icon.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Im dealing with being over charged for too long I've gone to store numerous times I've talked to customer service Im recently went thro Surgery was in hospital a month and I have a long road to recovering ,With that said I cant deal with this trap any more now They want to disrupt my service they ow

I took all the appropriate steps before moving to make sure that I would have no issues I called an agent to ask if I could keep my equipment and they said yes. (I have NOW internet.) after I moved, I was notified by a different agent that I would have to get a new modem instead. I received the new

A couple months ago, I moved to a different city. I set up a pre-planned movement of service through the Comcast web page (might have been the phone app). The day of the move, it said my account was no longer active. Assuming it was temporary, from the transition, I didn't think much of it. Once I m

Hello, my bill went from being around $85 a month to now well over $150. I’d like to know if there are any promotions that can be used to lower this number before I cancel the service because I am not willing to pay that high of an amount.

Hello, my bill went from being around $85 a month to now well over $150. I’d like to know if there are any promotions that can be used to lower this number before I cancel the service because I am not willing to pay that high of an amount.

I am getting disgusted with Xfinity internet service. About two months ago service started deteriorating. Buffering, stuttering on game playing. About that time 4 and possibly 5 messages from Xfinity that network problems have been detected and that repairs would take hours. Nothing has improved. A

I need a replacement "X1 TV Box + Remote" for our kitchen TV. Every ten to twenty minutes the audio conks out for a few seconds and/or the video freezes. After a few instances, a black error message screen tells me, "There seems to be a connection issue." How do I ask Xfinity to please ship replacem

I do not have an unused USB port of the streaming box

Hello, I missed the 90 day window to activate a free Peacock premium account for 12 months which was included with my 1G internet, I was hoping there's still a way to activate it now. Reading through some similar issues on the forum it seemed like it may be something Support can help with. Is it sti

I was having issues with the internet randomly disconnecting, so I upgraded to an XB8. After switching to the XB8, everything worked perfectly for about two weeks with no disconnections at all. However, the same problem started happening again yesterday. The disconnections seem mostly random, but I’