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My home phone
My home phone hasn’t worked for a two weeks I need some to come and fix it please Thank You Ricky [Edited: "Personal Information"]
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Home Phone Service & Equipment
Internet
I’ve lost internet for 3 days on Pemberton road in Grosse pointe park Michigan there is no weather interference so I ask politely can u guys try to fix it.
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Your Home Network
Coax in yard
I have a coax cable in my backyard close to a tree stump that i need to remove. How can I determine if the cable is a comcast cable?
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Customer Service
Yes VPN is through my employer.
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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@Johno3 Our frontline teams have very limited access to NOW accounts and for troubleshooting assistance we would recommend reviewing our troubleshooting tip article and utilize the support methods within the Xfinity Assistant.
NOW Internet gateway is stuck in an orange/green blinking loop and dropping connection.
my NOW internet keeps dropping wifi on two different iPads. The light are blinking orange and green. Xfinity assistant just keeps telling me to turn off wifi and then back on which only works of a while.
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Hello user_9i6way and happy Friday! From reading your post I know you've spent a lot of time on this Xfinity Mobile issue already, so thank you for coming to us in our community for help. Above all, we don't want you to be charged for any service you
Unauthorized billing by Xfinity Mobile
I am being billed by Xfinity Mobile even though I have no service/account with them. My credit card is being billed monthly $46.xx even though I do not have service with Xfinity Mobile. The most recent payment was on 08/17/2026 in the amount of $46.90. I have worked to resolve this with agents onlin
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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub
Outage
Why do you cut my internet everyday. My zip code is 87122. Please make it worth me keeping my account
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi out for 24 hours with no updates
My WiFi has been out for 24 hours. When I look at the reasoning it says “severe weather,” both at my home, in the town north of me, and in the town south of me. The status for all three, the entire time, has been “under investigation.” How long does it take Xfinity to investigate the subject? When c
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help reviewing 1 Gig plan options due to local fiber competitor
Hi there, I am looking for assistance from an official corporate employee to review my current home internet rates. A fiber competitor just launched in my neighborhood and I need to see what loyalty promotional rates are available for my account. Thank you.
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free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
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Your Home Network
Reboot Done Subscribed to Gigabit 1.1 Gbps, Upload 35 5 year price lock that i got last year I don't think Legacy Gigabit as far as i know Still 40Mbps upload on speed test though after Gateway restart
Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
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We've been watching Netfix since 2020. Today clicking on it with our remote does nothing. WHY???
We've been watching Netflix since 2020. Today, although the Netflix logo is on my TV, when I click on it, NOTHING happens. I've now been trying for three hours. I got it on my laptop, but I cannot get Netflix on my TV cable box to activate, as last night when we went to bed. Kara [Edited: "Personal
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X1
I've tried rebooting my modem multiple times, I have not replaced the coax cable because I did not see any damages on it, there is also no splitter. I would ping google and my gateway while I was gaming and I would see "Request timed out" for google
I'm experiencing intermittent packet loss and latency spikes on my Internet connection
I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D
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Hey there, @user_d5mxnm, thanks for reaching out through Xfinity Forums regarding your transfer. I would be happy to help you with getting your services up and running at your new address. Can you please send us a Direct Message with your full name a
Move tab on Web Client
I am trying to transfer my service to a new address but when navigating to the move tab on the Web, I get the generic We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. Xfinity chat assistant does not understand the issue and redirects me to a link to
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Hey there, user_cr3iwn! Thank you for allowing us to be your former friendly service provider. We wish you safe travel outside the United States. We would be more than happy to assist you with your service cancellation. Rest assured, you have reached
Service cancellation
Hello, I’d like to cancel my Xfinity service because I’m leaving the United States. I previously tried to cancel my service through the Xfinity app, but the agent told me that I had already paid for September and that I should contact Xfinity when I need to pay the new bill. However, I’m leaving the
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give tom feedback
Hello Tom / Xfinity, After over eight years of internet service, it's time to really cut the cord. You see, back in April of 2025, I tried to take advantage of the new Xfinity Mobile Free for a Year deal. I regret that attempt even to this day. Recap: I called into the customer service number given
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Plan
That can help pull the correct speed configuration file if it is actually queued on the system. Which speed tier are you subscribed to ?
Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
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I'm going to escalate this to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should get a reply here in your topic. Good luck !
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Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
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