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There is a large charge on my credit card from Xfinity that doesn't show up anywhere on my statement. Fake sorry from AI does nothing to solve the impossibility of contacting a living representative. More than 10 attempts to call have met the exact s
customer service
Worst customer service on the planet. Calling to find out the reason for an outrageous billing amount, the AI monitored phone line hangs up every time I call. It claims there is an outage in my area and no assistance is available, good bye. There is no outage in my area and even if there was, it sho
Question
Hey there user_chaserb! If you're still experiencing trouble with service interruptions, we'd love to help. Did you happen to receive our response to the private message you'd sent us?
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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I completely understand where you are coming from, and it certainly is not the experience we want for our customers @bell2200! We will document the feedback on our end, and I would recommend reaching out to Yahoo Mail directly to express the frustrat
Comcast blocking Google mail servers, failing even with Comcast sending servers: When will you fix this?
Over the past three to four weeks, I have experienced a worsening problem. Sometimes, I will never receive emails that were sent using a Goolge mail server. Also, when I send mail from a Google server, sometimes a Comcast recipient will not receive it. Examining the delivery failure messages indicat
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My apologies for the confusion on my part. Is it a public hotspot you are trying to connect to, such as xfinitywifi, XFINITY, or Xfinity Mobile?
My android can no longer access Xfinity Mobile
My wifi setting on my phone can no longer access the xfinity mobile network, it asks for domains and certificates???
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I’m being told to have a tech come out when I try to use the Xfinity app. I’ll see how that goes.
Upload Higher than Download
Signal levels from the XB10... Downstream Channel Bonding Value Channel ID 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 193 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked L
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Billing
I’m writing as a 41 year “Diamond” customer (Account Number [Edited: "Personal Information”]) to get resolution on promises made by an Xfinity representative that have not been upheld. Following is a summary of communications over the past few months: I first contacted Xfinity back in July to make a
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Billing
ethernet connection
will the equipment that will be installed have a wired ethernet connection along with the WiFi?
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Your Home Network
We are a team of live agents here on this platform. We are happy to help with any issues you are having with your account. I will make sure your feedback is submitted. We are always looking for ways to improve the customer experience.
i want to make a complaint
I could not get a cable tv signal. I called Xfinity and went through the automated assistant. It said that if the restart did not solve the problem, they would connect me with a human agent. Instead, they kept sending me texts with links I could not open. How do I get to a human being who can help m
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Longer Term Pricing Adjustment - No Contract
Ezee Fiber will be installing their system in our neighborhood shortly and are offering 1gbs service for lifetime pricing of $65/mth. I'm currently paying Xfinity $56/mth for 500mbs and that will go up considerably in less than a year. I'd like to discuss this with someone who can make a decision re
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Billing
I am on the same plan FDX 1Gbps/1Gbps plan. Can you check your upstream channels? In my case, the connection becomes unstable whenever the modem locks onto one or more of these upstream channels: Channel 50 - approximately 105 MHz Chan
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
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Plan
Thanks for your offer to help. I am using comcast.net. I would, perhaps, switch to Yahoo email, were it not for the fact that some features that are included with Comcast email are available only with Yahoo Mail Plus, which carries a fee of $5
Comcast blocking Google mail servers, failing even with Comcast sending servers: When will you fix this?
Over the past three to four weeks, I have experienced a worsening problem. Sometimes, I will never receive emails that were sent using a Goolge mail server. Also, when I send mail from a Google server, sometimes a Comcast recipient will not receive it. Examining the delivery failure messages indicat
Question
Persistent Packet Loss Originating on Comcast Decatur/Atlanta Backbone Node
Hello Xfinity Support Team, I am experiencing severe network degradation and packet loss that is impacting my connection. I have already ruled out my local home network—internal latency and packet loss between my PC and local gateway router are perfectly at 0%. I have dealt with this issue on and of
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Your Home Network
no warning for charge for additional data
I'm on a legacy Gigabit Plus internet plan and am currently being charged for additional data beyond the cap of the plan. This comes as a surprise to me as I can't find any information about this cap on my Xfinity account page or on my bills. I also did not get any warning that I was getting close t
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Billing
Hey there, user_fq32h7! Thanks for posting on our XFINITY Community forum. I know how important it is to reach your preferred price range to meet your budget goal. We would love the opportunity to help you reconsider your decision. Rest assured, you
Retention Department contact information needed
I am looking for a direct phone number for the retention department. My bill just went up because my "loyalty discount" just expired and I want to see if there are some deals or discounts before I am forced to cancel. It seems like my loyalty should expire at the same time as the discount, no?
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Thank you so much for your feedback on this issue, user_9l23ty. We can see an audio-to-video desync issue when navigating to the channel; however, this does not show that it is specifically an Xfinity issue. We're happy to collect data for our report
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
Question
Hi @user_8aa04m I'm sorry you are having a hard time reaching us about your billing concerns. You can access your statement through your account on the Xfinity Website any time. Page 3 will show a summary of any payments made toward your last bill an
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customer service
Worst customer service on the planet. Calling to find out the reason for an outrageous billing amount, the AI monitored phone line hangs up every time I call. It claims there is an outage in my area and no assistance is available, good bye. There is no outage in my area and even if there was, it sho
Question