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user_9rly8p I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be
Still Unable to Claim My Free Peacock Benefit After More Than a Month
I’m a Platinum Xfinity member, and I’ve been trying to claim the free Peacock Premium benefit that is advertised as part of the Platinum membership. I contacted Xfinity Customer Support over a month ago because I was unable to claim the benefit. I was told that there was an issue on Xfinity’s end an
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Hi there, @user_hqadfw! Thanks for your feedback about your experience with signing up. Things should always be disclosed up front. We also list all details on the order link as you saw so you can check for accuracy. We can go over options with you h
Deceptive Practices
Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf
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Greetings, @user_tivrln! We are glad to help with the Xfinity Stream app so you can kick back and enjoy! I am sorry that has been giving you trouble! I need some more information to best assist you. What type of TV are you using? Have you tri
My television is not accessing stream
my television is not accessing Xfinity stream. I keep saying AP timeout or something like that
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Cancel Internet service through written support
I no longer need my Xfinity Internet service and want to cancel it as soon as possible without a phone call. Could an official Digital Care employee help me complete cancellation through private messaging and confirm the disconnect date, final bill, and equipment return deadline?
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Customer Service
Hello @user_2enbj9, and thanks for posting on our Xfinity Community Forum! You came to the right place for help in transferring your account to a new person! Yes, there is a form that you both would need to fill out and yes, the instructions you foun
Transfer account to new person
I recently moved out of my apartment and want to transfer the xfinity internet account to my old roommate who is still living there. I saw this information in a different post suggesting how to get this done which recommended me first creating a post here before I could send a direct message: "We ca
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Received 1st bill before I even received and activated gateway
Order placed for Internet but hadn’t received gateway after 10 days. Multiple calls and finally went to store 10/1/26 to pick up equipment and activated that evening. I activated using the app and while waiting for the process to finish I was surprised to see I already had a bill for service period
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Billing
@XfinityJohnG Thank you for getting back to me. No, I have not been able to successfully redeem the benefit or receive an activation email. I have checked the Xfinity Subscriptions page, and the Peacock benefit is not showing as an active subscripti
Still Unable to Claim My Free Peacock Benefit After More Than a Month
I’m a Platinum Xfinity member, and I’ve been trying to claim the free Peacock Premium benefit that is advertised as part of the Platinum membership. I contacted Xfinity Customer Support over a month ago because I was unable to claim the benefit. I was told that there was an issue on Xfinity’s end an
Question
I'm glad I read this before signing up. There was already bait & switch in the sales process, which made me hesitant to continue. The service was quoted at $55... but, at the very last window, there was a surprise fee of $11 if not signing
Deceptive Practices
Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf
Question
We just selected ALL Colorado Avalanche games. Do we need to do something different?
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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Hi user_j9s5i8, thanks for taking the time to reach out here on the forums! I'm truly sorry for the experience you've had trying to restore your service. Though our team doesn't have the ability to override our system when it comes to payment arrange
Poor service in general
I’ve been with Xfinity for over 3 years && for the most part they was ok. So boom I had a payment arrangement set for the first. On the 30th of September Xfinity tried to take 403 [Edited: "Inappropriate Language"]dollars out my account when my bill was only 169. That raised a red flag so I decided
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@user_e033nx We do not have a power of attorney process; rather, a change of ownership is how you can switch the account into your name. Change ownership of an Xfinity account
POA Documents
Hi. My father passed away last year and we now have my mother in assisted living. Their xfinity account at their home is still active while we get things ready. I need to get myself added onto the account as POA for her so that I can administer things for her. Can you please provide me with either t
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Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
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Xfinity Stream Website
Good evening @user_o9y9m5! Do you know if your Xfinity ID is linked to the new account. We have a step with instructions on how to link an account here. Once linked, the bottom of the article has steps on how to switch between accounts here.
My bill
so basically I moved already and I got my new account set up at this new place but on the app it still shows my old place and I can’t pay my bill on the new one because it only shows the old one
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My bill
so basically I moved already and I got my new account set up at this new place but on the app it still shows my old place and I can’t pay my bill on the new one because it only shows the old one
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Billing
Need assistance ordering a physical SIM for promotional free BYOD line (eSIM loop issue)
Hello, I am trying to claim the current promotional free BYOD (Bring Your Own Device) line on my Xfinity Mobile account. However, I am stuck in an eSIM loop. The automated online compatibility checker and the local retail store system are aggressively forcing an eSIM activation prompt. My device is
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Plan
user_6ieoe2 I'm sorry to hear about the ongoing trouble with your fire stick, I'll be more than happy to take a closer look. Send our team a direct message with your full name, the name listed on the account (if different), and the service address a
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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I’m glad to hear this has been resolved! Are you able to make and receive calls and texts?
phone service isn't working since switching over from verizon
no cellular phone service since switching over, but there is wifi .
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Good evening @user_yddh8z! If I placed an order and didn't receive the equipment needed to activate service for several days, I'd want my bill to be adjusted for the days without service. We'd like to take a closer look at the account. Please
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Received 1st bill before I even received and activated gateway
Order placed for Internet but hadn’t received gateway after 10 days. Multiple calls and finally went to store 10/1/26 to pick up equipment and activated that evening. I activated using the app and while waiting for the process to finish I was surprised to see I already had a bill for service period
Question