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user_bjuftf Sounds like you had a 12 month promotion that rolling off. Were you looking into new offers to see what we have for you? You can always see on page 3 of any billing statement the breakdown of the billing which will list any promotions you
Increased bill
Hi, I noticed my internet bill will increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40? Thanks for y
Question
I am receiving what looks to be fraudulent text messages posing to be from comcast
I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone
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Customer Service
@Kellynarantic It seems that the error you're encountering is due to the need to verify your new contact information. When setting up a new autopay method, you must confirm your identity by entering a six-digit code sent to your trusted contact metho
Verify Contact Information
I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.
Question
Good afternoon user_tg17o2 I can certainly understand the frustration if you have ongoing billing concerns. You have reached the right team. I will be more than happy to look into this further for you. Please send us a direct chat message with you
Billing missed up
This has been going on with my account for 6 months no one has been able to correct it. I moved and had my service transferred from one house to a new house. Some how I got two accounts in my name same address. They cant find my mobile account. This is so frustrating 😤. Talking to robots AI on the
Question
Coax cord
I don’t have an outlet for a coax outlet and I’m not sure what to do
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Customer Service
A $30 jump after 12 months at $55.90 starting from the November bill? Not sure any reasons and no any notice for this increase.
Increased bill
Hi, I noticed my internet bill will increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40? Thanks for y
Question
Issues with Recently Installed Underground Cable
We recently had a new Xfinity underground service cable installed at our home. The cable was routed diagonally across the middle of our backyard and buried very shallowly (approximately 2–4 inches below the soil surface). We encountered the cable while doing ordinary landscaping by hand and had to s
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Customer Service
Billing missed up
This has been going on with my account for 6 months no one has been able to correct it. I moved and had my service transferred from one house to a new house. Some how I got two accounts in my name same address. They cant find my mobile account. This is so frustrating 😤. Talking to robots AI on the
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Sign-In and Account Management
@XfinityRaul Primary account
Verify Contact Information
I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.
Question
Phone Unlock Paid Off
I have 4 phones on my account that are paid off but only 3 of them got device unlocked. The last one is not device unlocked it say “sim lock” I have put in many requests to get it unlocked. Why am I not able to get it unlocked?
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Devices
user_p5ls81 Sorry to hear that you had trouble with your cablecard after replacing the hard drive. I am glad to see in your direct message that you were able to get assistance with this, and everything is working again. Unfortunately, support for cab
cablecard
I replaced my TiVo hard drive and need an agent to manually update the Host ID and Data ID for my existing CableCARD on my account and send an entitlement signal." Can a level 3 agent help with that?
Question
Device Unlock
I have 4 phones on my account that are paid off but only 3 of them got device unlocked. The last one is not device unlocked it say “sim lock” I have put in many requests to get it unlocked. Why am I not able to get it unlocked?
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Devices
Hey @user_dvrt7z , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance. It would be th
Live agent
I had no problem connecting my phone to my new Internet. But I cannot get my laptop to connect. It is asking for a pass key. What does that mean?
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Internet
Are TV’s keep stopping because of the internet going down. It has done this 5 times today
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Your Home Network
@Kellynarantic Thanks for reaching out to us via Forums. I would be more than happy to help figure out how to get your payment method updated. Just to confirm, are you logged in using the Primary or the account Manager's profile?
Verify Contact Information
I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.
Question
I'm having the same problem with The Floor on local Fox and Line of Fire on local NBC. With both of these, all episodes are marked "new ", so all record. The repeated episodes are broadcasted on the same channels. I've tried all the suggested fixes a
DVR recording issue
When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.
Question
Hey @user_6f4emq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach regarding your phone number. I would be more than happy to offer my assistance looking into this further
XfinityJanelle
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New phone number
Need to change my number on xfinity app
Question