Xfinity Community Forum

user_c5iy2v, I'm sorry to hear you are looking to cancel. That said, this is something we can assist with here. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in t

XfinityVianney

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15 hours ago

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Cancellation without phone call

I am unable to call xfinity due to ongoing international travel and want to completely cancel my Xfinity Internet service. Is there any other way to cancel? I tried the xfinity chat but that wasn't helpful and lead me back to the "schedule call back" link.

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Hello @user_hgid56, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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15 hours ago

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My bill is supposed to be on the first of each month. Unsure if it is still on autopsy.

Need to talk to customer service about billing.

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Hey @user_o3qgz6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and feedback with us. If interested, we would be more than happy to help review the Xfinit

XfinityDemitrius

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15 hours ago

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multi level marketing, brutal CS, poor treatment

i called to lower my bill because i do not use my land line and after two offers to buy or get a "free" mobile phone for $30. a month, not free also another offer which icant remember now. I was offered a "deal" that would lower my bill $40. not including taxes, luckily i asked if that included taxe

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Good afternoon @user_dc42vy! Our team can assist with cancelling the cable services while keeping the internet. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the

XfinityAldrik

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15 hours ago

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Cancel TV service

I need assistance cancelling my Xfinity TV service while keeping internet. Please enable direct messaging so I can provide my account information privately.

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Customer support

I have been waiting since September of last year to resolve this issue. I spoke with a representative by the name of Reg on 7/31 over the phone and was given this reference number [Edited: Personal Information] I have yet to hear back in regard to how I was wrongfully charged for services that were

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Billing

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Hello @user_7bzg6f, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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15 hours ago

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testing coax cable/ packet drops

Hello I am a online game gamer and for a 2 week I have been getting packet drops and correspond to getting lag in my games. one of the suggestion is that you should have your coax cable and splitter checked, but I have no means to check these, if I can get a comcast tech can they test the cables and

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Cancellation without phone call

I am unable to call xfinity due to ongoing international travel and want to completely cancel my Xfinity Internet service. Is there any other way to cancel? I tried the xfinity chat but that wasn't helpful and lead me back to the "schedule call back" link.

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Customer Service

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Closed

I have tried to talk to Xfinity over the phone the total amount of time I stay on the phone almost 10 hours my phone is unlocked but it sim locked if I don’t get this fixed I am reporting it to credit bureau

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Devices

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@XfinityAmandaB No. The live chat agent told me that I had to go to an Xfinity store to have the inactive equipment addressed. I do not have the equipment, so I cannot return it. If you are able to remove the inactive Internet/voice equipment from

user_unclta

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15 hours ago

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Recurring inactive equipment charge

Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for

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@XfinityAmandaB No. The live chat agent told me that I had to go to an Xfinity store to have the inactive equipment addressed. I do not have the equipment, so I cannot return it. If you are able to remove the inactive Internet/voice equipment from

user_unclta

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15 hours ago

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Recurring inactive equipment charge

Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for

Question

user_lb5g2m, Thank you for reaching out. I'm sorry to hear about the trouble, but we can certainly help you here. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon loca

XfinityVianney

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15 hours ago

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Report an xfinity agent at overseas call center

I am trying to sign up for Xfinity mobile and I talked to a lady that was based here in the United States on Saturday morning. I tried calling today and received the overseas call center and I told them I did not want to talk to them and I wanted to talk to the lady I was talking to on Saturday. The

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Hello @user_7beout, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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15 hours ago

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Cancel my Xfinity Internet service

I need help canceling my Xfinity Internet service. I moved out of my apartment and I am currently outside the United States. Please help me disconnect the service. Thank you.

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Having the exact same problems.

steelman220

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15 hours ago

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Intermittent disconnects.

I've restarted my modem multiple times, pinged my local gateway to confirm that it wasn't my device, and I still cannot resolve these 5-15 second disconnects that keeps randomly happening. It's long enough to drop calls and interrupt downloads. The modem is reporting millions of uncorrectables, low

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Report an xfinity agent at overseas call center

I am trying to sign up for Xfinity mobile and I talked to a lady that was based here in the United States on Saturday morning. I tried calling today and received the overseas call center and I told them I did not want to talk to them and I wanted to talk to the lady I was talking to on Saturday. The

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Customer Service

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user_u4cu4c Are you able to visit a store to return and cancel the mobile line? As my colleague mentioned you can return it within 14 days.

XfinityVictor

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15 hours ago

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Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit

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