Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (527K)
How I can change the name on my bill
I want to know how I can change the name on my bill and add my company namemy bill
Question
•
Billing
Report Disney plus issue
I too am having the Disney plus issue with Comcast. It’s been reported for over a year - I tried everything suggested and still no luck. why won’t Comcast fix this issue. I have the same problem with Paramount+. Both Disney+ and Paramount+ work fine on other devices but don’t work with Comcast. I pa
Question
•
X1
question about 1 year free xfinity mobile
Hi Xfinity, If I just claimed the 1 year free Xfinity mobile, and after a few months, I move to another place which doesn't offer xfinity internet or I just switch to a new internet provider. Do I still qualify for the 1 year free Xfinity mobile? Thanks,
Question
•
Plan
Billing
Xfinity owes me $158.40 that was paid on Sept 2 and Sept 4th 2026. That was on a bill I don't have. I only have a mobile bill.
Question
•
Billing
Changing my skipping address
I just ordered now and then need to change my shipping address from a router
Question
•
Customer Service
user_mkz7zd from what I can see, we replied to your Direct Message after approximately 12 minutes yesterday and never received an additional reply until about 30 minutes ago today.
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
Question
A technician would not be the one to add or remove equipment. That is what I meant by that last message. A tech would not just be removing or adding equipment. The codes that correspond with that would be done by our team, prior to an appointment; or
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
Question
Hello there @user_hjltkr, just wanted to reach out to see if you were able to get into your Sunday ticket today?
getting a purchased Sunday NFL Ticket to connect to TV through xfinity
NFL Sunday Ticket shows as purchased on Xfinity account on other devices but don't know how to get it on TV
Question
Hello @jess_jess_S_89, and thank you for posting on our Xfinity Community Forum and being a longtime customer.❤️ I understand your frustration, especially after experiencing service issues following the fiber upgrade and then seeing a $100 technician
file complaint
I gotta say Xfinity has been okay for the years we have had it but recently the service is downright horrible. There was a fiber upgrade at our house and afterwards service was degraded to very poor and constant disconnects. Contacted customer service to assist and they sent out a technician who fix
Question
Please read the message exchanges above
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
Question
Totally a scam. The customer support through DM couldn’t be worse. I received no response at all the entire day. Extremely disappointing.
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billed for Internet that was turned off after 2 days.
Hello. I was billed for an Internet service that I did not have for longer than a week, not even longer than 2 days. A thunderstorm hit on July 3rd, 2026 and my service went out. I thought it was the weather but they willingly turned my connection off. Come today, 09/18/2026, I check my email to see
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Lowing my bill
Hello, I am trying to reach out to see how I can get my bill lower. thank you,
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal dispute — equipment delivered 14 days before the scheduled date, never received, now being billed to me [Edited]
Formal dispute — equipment on order [Edited: "Personal Information"]delivered 14 days before the scheduled date, never received, now being billed to me [Edited: "Personal Information"] I am formally disputing an equipment charge on my account and requesting written resolution. THE TWO DATES My order
Question
Additional Channel
I would like to have just one channel (TCM) added to my current package. Is this possible?
Question
•
Customer Service

Thanks for posting on our community forums for assistance with your promise to pay, user_zvvkax. We'd be happy to check the status of it. Could you please send our team a Direct Message with your name and service address? Our team can take a further
XfinityDilary
commented
7 hours ago
to the conversation:
0
0
Service disconnected
My services were disconnected I had a payment extension until October 2nd and have screen shots about it
Question