Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (422.4K)
@user_sro21 have you happened to check your signal levels to see if your upstream and downstream signals are within specifications? Here is a helpful link that has steps on how to check signal levels and where they should be running within specificat
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
Question
@dwalt350 Thanks for reaching out to us, I recommend clearing caches and cookies and if your account is eligible all you have to do is click on this link https://www.xfinity.com/seasonal to enroll
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
Question
@Lkpolo To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fr
Need service on my road
Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment
Question
P.S. I tried to get return labels on several different occasions with not luck.
Charged for Mobile Service I Do Not Have
I have been charged for mobile service since DECEMBER 2024 for which I do not have. I was sent a phone, watch and iPad for which I do not use. I attempted to get the phone switched from Verizon to Xfinity but for five days I could not find anyone who could understand me, or I could understand them.
Question
The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
Question
Trade-In Credits not appearing on bill
I recently traded in five phones to get the free iPhone 17 Pro promotions. 4 out of the 5 phones were traded in with no issues as the credits on the bill were applied within the next billing cycle. The other phone was traded in almost immediately and has not gotten credits since and the phone was re
Question
•
Plan
@user_uztc5c I'm sorry you feel that way, that information I gave you gives you the information on the benefits for military customers on what Xfinity provides. We provide competitive pricing for all our customers, there's no actual discount
Military Discount
Good Afternoon, I am currently switching from FIOS to Xfinity and noticed the offers for military incentives in comparison to FIOS customers are a little lackluster. Why doesn't Xfinity offer a monthly $ amount discount similar to how FIOS does? I'll never use the free mobile line or the TV NOW rega
Question
@user_fe1fkq We can always put in coaching opportunities for the misinformation those agents provided but that's why when you spoke to the supervisor they weren't removing the early termination fees because it clearly states on your contract agreem
Failure to practice collection due process
Since I am unable to reach a “manager” and a “supervisor” is the highest representative to talk to… I am left no choice than to writing here. I just spoke to one of your “supervisors” who had TERRIBLE phone etiquette (while chewing her gum) and stated that she had no knowledge of how I could report
Question
That literally answered nothing.
Military Discount
Good Afternoon, I am currently switching from FIOS to Xfinity and noticed the offers for military incentives in comparison to FIOS customers are a little lackluster. Why doesn't Xfinity offer a monthly $ amount discount similar to how FIOS does? I'll never use the free mobile line or the TV NOW rega
Question
So you do not honor the 8 employees that told me the wrong information prior to this hitting my credit report? You do not honor the fact I called in multiple times asking about this debt to be told that it was being refunded and was not my responsibi
Failure to practice collection due process
Since I am unable to reach a “manager” and a “supervisor” is the highest representative to talk to… I am left no choice than to writing here. I just spoke to one of your “supervisors” who had TERRIBLE phone etiquette (while chewing her gum) and stated that she had no knowledge of how I could report
Question
Hello user_bpj4b5! Thank you for sharing the trouble we've been having with Paramount+. I'm sorry to read that we have had this ongoing issue with no resolution. Is the trouble accessing paramount+ in the Xfinity Stream app or with accessing the serv
Problem with Paramount+
I can see everyone has same issue with Paramount+ your only solution is to pay for another service to fix your service! So guess I’ll go with frontier I hear service [Edited: "Language"] but I’m getting same here at least I will have fast service with the fiber optic cable in real you have had this
Question
xfinity support
Hello, I’m an Xfinity NOW customer and until recently have been pleased with the service. I moved from Seattle to Philadelphia Dec 18 and hoped to move Xfinity NOW with me. However, my attempt to continue using Xfinity NOW in Philadelphia has been frustrated at several turns. First, Xfinity sent me
Question
•
Customer Service
Whichever tech posted. I can’t even access the messages section of the forum. What I’m dealing with is slow internet. Slow guides unable to access on demand or play recordings. Sound is choppy. Three dots on the screen several times a day. I’ll try
Need service on my road
Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment
Question
user_gghzs9 Hello! Thank you for reaching out to us here on our Community Forum. As a friendly reminder, please do not post any private information (full name, address, contact information) in a public post, as it can be seen by anyone that can acces
Billing
I just activated a new account with Xfinity and the first bill is higher than the quote I received. 109.78 was quoted amount. [Edited: "Personal Information"] phone-[Edited: "Personal Information"]
Question
Greetings, @user_xf2j2d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you never received your equipment, but you have definitely come to
Equipment sent to the wrong address
My xfinity equipment never arrived and was sent to the wrong address
Question
@user_uztc5c Thanks for reaching out to us this link https://www.xfinity.com/support/articles/military-service-offers has great information on the military benefits that Xfinity offers. Just visit https://www.xfinity.com/military to get started
Military Discount
Good Afternoon, I am currently switching from FIOS to Xfinity and noticed the offers for military incentives in comparison to FIOS customers are a little lackluster. Why doesn't Xfinity offer a monthly $ amount discount similar to how FIOS does? I'll never use the free mobile line or the TV NOW rega
Question
Hi user_b1ngjq! Thanks for reaching out on our Forums. We appreciate you taking the time to share this valuable feedback with us. Your loyalty to Xfinity means everything to us, and we certainly would hate to lose you as a customer. I absolutely unde
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Equipment sent to the wrong address
My xfinity equipment never arrived and was sent to the wrong address
Question
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessa
XfinityDena
commented
8 hours ago
to the conversation:
0
0
Charged for Mobile Service I Do Not Have
I have been charged for mobile service since DECEMBER 2024 for which I do not have. I was sent a phone, watch and iPad for which I do not use. I attempted to get the phone switched from Verizon to Xfinity but for five days I could not find anyone who could understand me, or I could understand them.
Question