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Cancel my internet
Hello, I will be moving from my apartment located at [Edited: "Personal Information"] on 2/28/26. I would like to “cancel” my internet at that time.
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Customer Service
@user_ib8ipk - You've come to the right place for help! Our Digital Care Team would love to take a look and see what we can do to help :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first s
28 phone calls and 6 hours later.....worst customer service
28 phone calls to get the run around. Paid past due balance ce said internet would be reconnected. Wad hung up on. Spoke to next person wanted $21.00 more for "GOVERMENT FEES" AGAIN HUNG UP ON. CALLED BACK ON HOND FOR 1 HOUR 1 .INUTE AND 40 SECONDS HING UP ON AGAIN Called back again next petson said
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
My internet keep dropping
I have called several times. Cannot get past the AI that is terrible and simple minded. My Internet keeps dropping. I’ve restarted my equipment several times and it’s still happening. It’s been an on going problem for a few weeks! I cannot even watch a tv program. I think it’s time to go to ATT. Thi
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Pedestal repair
Pedestal servicing [Edited: Personal Information] requires repair/replacement. Cables are exposed.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
28 phone calls and 6 hours later.....worst customer service
28 phone calls to get the run around. Paid past due balance ce said internet would be reconnected. Wad hung up on. Spoke to next person wanted $21.00 more for "GOVERMENT FEES" AGAIN HUNG UP ON. CALLED BACK ON HOND FOR 1 HOUR 1 .INUTE AND 40 SECONDS HING UP ON AGAIN Called back again next petson said
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(ASAP)Don't want to pay instillation fee when I can do it myself
I am moving to a new apt that shows xfinity does service the house. Can I transfer my current equipment and service myself, or will I need an actual appointment to have Installers do the setup. I set up my current one myself and would like to avoid the $100 installation for no reason.
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I still have not heard anything substantial about this claim, four days after it was submitted, five days+ since the problem was found. The initial automated claim email stated I would hear about the claim status (presumably from someone working on
Emergency damage claim treated like it's nothing
On Tuesday, February 3, 2026, a crew contracted by Xfinity was working on my street, including my yard. They seemed to do what they needed to do then left. Late in the evening Thursday, February 5, 2026, my washing machine shut off before it finished its cycle. I walked into my master bathroom on th
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@Frustrated-26 I received your Direct Message, and replied. Can you please check to see if you received it?
Irritated
I recently decided to leave Xfinity after continuing issues with speed and issue with signal. My billing cycle is from January 11 to February 10, I asked my service to be discontinued on February 1. My understanding was that I would not have to pay the full bill and that the 9 days with out service
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Hello, @user_pw2xoa. We'd definitely like to take a closer look at this and escalate things on your behalf however possible. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, the
Getting scammed on a trade-in
I completed my trade-in within a week of getting the return label sent to me by Xfinity and am pretty much scammed out of $700. USPS tracking for the device shows it was lost since November and they refuse to approve a claim on the device. Xfinity has had multiple open tickets with me regarding this
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@XfinityDena https://forums.xfinity.com/conversations/email/not-good-comcastnet-email-is-moving-to-yahoo/6893333a6aa068680c11de17?commentId=68ecd98cd095ac03815cc2a6 ^The text at this link was directly copy and pasted from the page at https://www.xf
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint about my extended outage with no updates
I have without internet service since January 25. Xfinity has yet to restore service. They keep telling me they are working on it but not getting updates
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@user_byijff I’m sorry to hear of the issues you're having with your connection. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can prvide an update and get your servi
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Complaint about my extended outage with no updates
I have without internet service since January 25. Xfinity has yet to restore service. They keep telling me they are working on it but not getting updates
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