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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
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@user_z3yoks Thanks for reaching out to us via Forums to inform us that the Peacock banner is stuck. Let's restart the activation steps from the beginning to make sure we can get this issue resolved together. Before we begin, can you please clear you
nternet-only Peacock activation banner stuck on hourglass icon
My internet-only account has a stuck Peacock promotion token. Standard chat could not fix it. I need an official employee to run a backend Entitlement Reset to clear the old data loop
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@Berrgerr470 Thanks for reaching out. I’m sorry for any inconvenience you’re experiencing with your mobile services. Have you contacted our dedicated mobile team to make sure all your devices are listed on your account with the correct
Phone was working fine but cell service stopped.
iPhone SE 2020. Phone was working fine, but I noticed on the Xfinity Mobile "Devices" page, it had a button that said "Activate Device" or "Ready to Activate". It seemed weird since I didn't get a new device, but I tapped on it. It went through the activation process, but then the cell service stopp
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nternet-only Peacock activation banner stuck on hourglass icon
My internet-only account has a stuck Peacock promotion token. Standard chat could not fix it. I need an official employee to run a backend Entitlement Reset to clear the old data loop
Question
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Sign-In and Account Management
@user_u630fk Thanks for reaching out. As a homeowner myself, I understand your concerns. I purchased my home about six years ago, and Dish Network was the previous provider, so the satellite dish is still on my home. Those wires also connect to the t
removing old cables from outside home
Our home has many types of cable wires around the outside of the house. The previous owners had DISH and there are wires we don't know what they are for. Is it possible to have someone come out to our home to help us identify which cables we need for our Xfinity Internet and TV and which ones we can
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user_0vtn6x Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Unlink my modem from deactivated account
Hello, I have deactivated my service and want to unlink my modem's MAC to allow for clean connection in the future. The agent I spoke to in chat suggested going to a store to do this, but that option is not easily available for me. Thanks!
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No. I access it directly from the xfinity site.
Not receiving verification code emails
This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They
Question
Senior Discounts
Hello, I want to know how to sign up for senior discounts. I am retired.
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Customer Service
Are you checking your email with a third party email tool or our email portal?
Not receiving verification code emails
This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They
Question
@user_coy36s Thank you for reaching out, and I apologize for the inconvenience. If the downed line is affecting your service, we generally need to send an in-home technician to activate your services. The technician may be able to raise the downed li
Live wire down
I want to make other customers aware of what I believe is a serious safety issue with Xfinity's response process. This is not about my internet service being out. It is about what appears to be an exposed Xfinity wire that I believe poses a serious safety hazard to my family and anyone who may come
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
removing old cables from outside home
Our home has many types of cable wires around the outside of the house. The previous owners had DISH and there are wires we don't know what they are for. Is it possible to have someone come out to our home to help us identify which cables we need for our Xfinity Internet and TV and which ones we can
Question
user_39656d Good morning! We appreciate you taking the time to share this experience with our Xfinity Forums Team. Sometimes it's hard to identify which emails are not authentic. Please be sure to also report the issue to our Customer Secuirty Assura
Realistic Looking Email about Unsuccessful Payment
I received a very realistic looking email about an unsuccessful payment. The email was to the email account associated with my Comcast account. The branding, logos and typeface were all consistent with communications from Comcast. I clicked the link and was taken to a page that looked exactly like a
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WiFi
Wifi has disconnected. I tried rebooting but still dead. How do I reactivate?
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Your Home Network
Thank you for reaching out. We can assist you with that @user_en007c I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the "Direct Message" icon (upper
Remove personal router from account
I would like to remove my personal router from my account so I can give it to another person. I cannot find the option to send a direct message to your support team.
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@user_b2206f Thanks for reaching out. I’m sorry for any inconvenience you’re experiencing with your membership rewards redemption. Could you please share a few more details about which rewards you redeemed and what issue you’re ru
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Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question