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Good morning, user_l6h87c I understand how incredibly frustrating it is to be locked out of your email, especially when you're expecting a smooth transition and the concern about making sure your address stays the same, rest assured, your Comcast ema
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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It's always our pleasure to help however we can, @user_y5967i! I sincerely appreciate the feedback, and I remain hopeful that our continued efforts to improve the customer experience will improve over time, providing you with the best experience poss
movie search category removed
Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret
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need direct phone number to customer service
I have been with out internet for 4 days. the outage map is not changing at all. Is there a way to get a true status on the outage?
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Customer Service
Hello, @Ksiaze43. I would love the opportunity to review your account to see why your billing increased. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Hi user_q8kdg7! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us and certainly do not want you to discontinue your service with us. My team is here to support you! Just to confirm, you did have an Xfin
ethernet port
The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a
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I tried what you mentioned below. For #1, I tried that option before, the problem is it also includes all of the free streaming services and cable channels that offer streaming movies which I do not like because you have to watch commercials. Not to
movie search category removed
Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret
Question
Xfinity voice
I am paying $30 a month for xfinity Voice and I see there is a $20 plan. I want to know what the difference is between the two I’m trying to save money on my account and lower my bill.
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Home Phone Service & Equipment
Accepted Solution
I am happy we were able to get everything handled with the modem that was not received, and get you a new device shipped to you @user_b6ifnf! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to h
Claim for Internet Modem Marked as Delivered but Not Received
Hello, I am contacting you to report an issue with my order. The system shows that my internet modem was delivered, but I never received it. I kindly request the following: That an investigation be opened for a missing or undelivered package. That this equipment be removed from my account, as it is
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user_jrh199 Hi there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about the issues you are having with your recent order and our team is here to make this right. To get
No Shipment Email for My WiFi Gateway Order
I ordered an internet plan last Friday, which includes a WiFi gateway. However, I still haven’t received any shipment confirmation email or tracking information up to today. I’m wondering if there’s a way for me to check the shipment status or track the order? Should I contact customer support direc
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@folsomqre Mine is up in December $25 and January $35 (payed in time). I always wonder when they ask me for survey I give 1/10 for price and nothing positive change. Actually they rise the price. No logic, no sense.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
We definitely want to see what we can do to help, @user_bwdng6! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
Internet Canceled without consent
An Xfinity agent I was on call with last night canceled my entire service instead of just the appointment I needed canceled. Then another agent “gave me a new plan” and that isn’t real either because it still shows no plan on my account. I want my previous service reinstated. I already paid the nece
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Accepted Solution
I am happy we were able to get the Xfinity Mobile billing cleared up with reaching out to our support team, @user_3qlcs0! Please don't hesitate to reach to us here on the Xfinity Forums if you have any other questions/concerns, we are happy to help.
URGENT: Formal Complaint - Misrepresentation, Bait-and-Switch & Repeated Failure to Resolve iPhone 17 Promo Issue
I am filing a formal complaint regarding deceptive "bait-and-switch" sales practices. On December 29, 2025, I was explicitly promised a $400 discount on an iPhone 17 on the standard Unlimited plan. I have made several separate good-faith attempts to resolve this over the phone on: Jan 4, Jan 7, Jan
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Yes - it happens every day, and every day I mark the emails as safe sender and/or not junk.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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Closed
Pinned
Xfinity WiFi Hotspots Opened in the Nashville, Tennessee Area
In response to the recent winter storm, to help residents and emergency personnel stay connected, we opened 32.4K Xfinity WiFi hotspots across the Nashville area to anyone who needs them, including non-Xfinity customers, free of charge. The Xfinity WiFi hotspots will remain open through Friday, Janu
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Announcements
I submitted and waiting on the chat to see if they need more information or if my request has been recorded.
Unable to submit a support ticket
We have outage in Nashville and our cable wires have been cut off due to the snow. I was trying to create a support ticket and keep getting the following. Is anyone else seeing this and is there an alternate way to submit a ticket? I tried bothj web and app. Looks like something went wrong Your info
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No Shipment Email for My WiFi Gateway Order
I ordered an internet plan last Friday, which includes a WiFi gateway. However, I still haven’t received any shipment confirmation email or tracking information up to today. I’m wondering if there’s a way for me to check the shipment status or track the order? Should I contact customer support direc
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Customer Service
Internet Canceled without consent
An Xfinity agent I was on call with last night canceled my entire service instead of just the appointment I needed canceled. Then another agent “gave me a new plan” and that isn’t real either because it still shows no plan on my account. I want my previous service reinstated. I already paid the nece
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Customer Service
I'm having trouble getting into my comcast email to look at it. It just happened when you tried setting email account to Yahoo - supposed to keep the same email a address. I tried to do what your prompt told me, but still couldn't access. Pleas respo
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How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
Question