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@TippinFam @XfinityGabriel Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Constant Ping Issues
I have been having consistent ping issues for about 4 months. I have had 3 technicians come out all telling me something different. I can see that it is an issue on Comcasts end as we have replaced the Modem and Router and All Lines. This is an upstream SNR Issue. I am going to attach pictures as we
Question
Thank you for reaching out @Melissa18123 At this time there is a known issue and we do not have a solution or an eta of when this issue will be resolved. I am sorry for the inconvenience.
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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southflniceguy Thanks for sharing this! We’ve seen cases where scheduled recordings don’t appear in the library even though the guide shows “Recording.” This can happen when live events (like NFL games) run long and push back
60 Minutes on CBS Series Stream sometimes doesn't record
60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s
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I concur. My results were similar. I never got a public IP (v4 or v6) but it did revert back to 10.0.0.0/24 for a time so I could get back to the XER10 webgui and it showed most of the functions greyed out as would be expected in Bridge mode. The con
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I don't work for CBS or Xfinity so I don't know if and when they change time of 60 minutes because NFL ran late. I was logically speculating to try and help you fix your back end bug not sure why you are asking a consumer to fix it, you have the back
60 Minutes on CBS Series Stream sometimes doesn't record
60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s
Question
TippinFam, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on services every day for my work and business, I can understand the inconvenience caused to have consistent ping issues. I am sorry to learn about t
Constant Ping Issues
I have been having consistent ping issues for about 4 months. I have had 3 technicians come out all telling me something different. I can see that it is an issue on Comcasts end as we have replaced the Modem and Router and All Lines. This is an upstream SNR Issue. I am going to attach pictures as we
Question
I too was overcharged by Xfinity Mobile when I traveled from Japan (where my Global Travel Pass worked for six days) to Vancouver where I racked up $1200 in roaming charges because I didn't opt in to their new Canada / Mexico $5 monthly GTP. I am con
I had the Global Travel Pass activated on my xfinity mobile line and was wrongly charged over $5000 while in Canada
I have been traveling to Canada for years and had the Global Travel Pass activated for over 3 years. Any time i go to Canada, the pass gets activated and they charge me $5 a day. No problem, i expect this. I went to Canada in July and they charged me data roaming rates (pay as you go) for the entire
Question
Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
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Customer Service
More information - I logged out off app, ununtstalled and reinstalled app - neither helped. Using Stream app on my tablet in the same room with the same wifi looks great so the wifi coverage is good using the stream app on my tablet. It is som
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Blocked emails list
how can I find a list of the blocked email addresses? I think I have one that is blocked and want to Unblock it
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JR63, I am very happy to hear everything is working. I can understand the worry, as transitions can disrupt our normal routines. I am confident that once the transition is complete, you will have a better email experience. Before we let you go, and i
Email Suspension
Received this email but want to verify it is a scam. Your recent email are pending, because your account is missing some information we need to collect to comply with our terms. If you do not confirm your account will be lost all our service. To restore normal received/delivery email please take a m
Question
Your Favorite Movies For Free Missing
Saved/For You/Your Favorite Movies For Free This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.
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X1
Everything is working ok. Just worried about the mail transition to Yahoo. I am not very tech savvy and do not like change. Thanks for reaching out.
Email Suspension
Received this email but want to verify it is a scam. Your recent email are pending, because your account is missing some information we need to collect to comply with our terms. If you do not confirm your account will be lost all our service. To restore normal received/delivery email please take a m
Question
@user_7n3ap6 Thanks for reaching out to us we do apologize for any inconvenience you've had with our chat service or our phone agents. We do hate to lose you as customer, but we do understand your concerns. I'll be happy to assist you in gett
Cancel service
I have been trying to cancel my service for days with no luck via the live chat, or customer service phone line. This is unacceptable there is no easy way to do so.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I have been trying to cancel my service for days with no luck via the live chat, or customer service phone line. This is unacceptable there is no easy way to do so.
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Cannot view recordings through web browser
I cannot see my recorded shows when using a web browser (doesn't matter which browser). All I get from the Saved > Recordings page is "You have no completed recordings yet." The recorded shows were done days ago so I know they've completed recording. I'm not full as it says there's only 12% space us
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Xfinity Stream Website
Hi there , I am sorry to hear that you are not able to get to anyone over the phone. We are happy to take a look at the account for you. @user_n617c3, what seems to be the issue with your services?
XfinityRoberto
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Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
Question