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I’m not seeing a bell. Fix my problem
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
That direct message icon is normally on the top right of the screen to the left of the bell icon. If that is not there you can try the https://forums.xfinity.com/direct-messaging link.
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
@user_uy3hew I can definitely help you reconnect the Xfinity internet service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in
Trying to reconnect to Xfinity
I am trying to get back on Xfinity wifi. Last person connected me to Xfinity Mobile
Question
Good Afternoon @habbott, thank you so much for taking the time to reach us via our Xfinity Forums. As a reminder, please do not send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in
Need Direct Messaging Enabled
Hello, I need to send a private message to Xfinity Support, but I do not have the Direct Message option anywhere on my account. My profile settings show that I am not opted out, but the DM button is still missing. Please enable Direct Messaging on my forum account so I can provide my account details
Question
Where is the direct message chat icon? I think we’re on different pages. Totally useless advice.
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
WOW - just wow, apparently you didn't read your very own Boost Guarantee To be eligible for WiFi Boost Guarantee, you’ll need to: Subscribe to Xfinity Internet in an eligible area with Gig, Gigabit Extra or Gigabit x2 s
Good Will Wifi Pod Extender
I have had an insufferable experience with my first month here at Comcast Xfinity. Install of the internet was fine, but then I was harassed by (can only guess "Offshore") gentleman once or twice a day for 3 days asking me to activate my new phone, that I hadn't even received yet. After telling him
Question
user_6s4hnl No worries. Here are the detailed steps to direct message us. Please let me know if this helps. Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon. In
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
Question
Burying lines can be a long process is a crock. How about taking the time to do it right and not cause any harm? Cutting lines is not good.
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
Yes I've called looked etc I dont owe money yet they keep trying seems to be a running problem with Xfinity
Don't use this company
I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On
Question
I’m not going to use the app for anything. I’ll be here every day until it’s fixed letting everyone know how bad the customer service is.
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
@XfinityRaf fool me once shame on you. Send the team back that broke it. I will not spend another second being used by AI. If this happened to Xfinitys CEO I’m sure it would have been done by now. Get someone here today. And stop treating me like a
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
user_8b3yby We appreciate you reaching out to us over our Xfinity Community Forums, and we do apologize about your recent experience. Our team would be more than happy to help get you pointed in the right direction, so you don't have to cancel y
Horrible Customer Experience
I have been trying to connect with a Rep for assistance for over 30 minutes! The first two calls the automated system had me going through a loop, for about 7 minutes each, then disconnected. The third time, it was 12 darn minutes! During my initial call, I wasn’t frustrated. By the time I got a liv
Question
user_th05kg, Thanks for your paitence. That actually helps clarify things. WiFi calling itself wouldn’t impact your mobile data, so you’re right to question that. If you’re not getting any internet off WiFi, that points more to a c
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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user_bweklt Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. I understand that you need some help with getting your new home connected. We are here happy to work with you to help with this process.
new cable service charge for running new wire
i recently completed a new build house in a very established neighborhood with customers on either side. 2 weeks ago xfinity told me the closest connection point was 540' away and it would cost $3300 just to get internet service to my house. i was shocked and asked if they could research that more a
Question
Closed
Need Direct Messaging Enabled
Hello, I need to send a private message to Xfinity Support, but I do not have the Direct Message option anywhere on my account. My profile settings show that I am not opted out, but the DM button is still missing. Please enable Direct Messaging on my forum account so I can provide my account details
Question
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Customer Service
Good morning @user_w2pznq, and thank you for taking the time to reach out to us today to report your recent issues. Burying a line can be a lengthy process that depends on many factors including but not limited to weather, permits, access issues, and
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question
Thank you for helping. I will gladly supply all necessary information. I do not see the direct message icon on the upper right side. Please advise.
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
Question
If Xfinity had as a corporate goal to make customer service worse every day this is probably a great example of that. Sending me back to the useless AI tool is not helping
user_w2pznq
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Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
Question