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Add spouse to billing statements
Hi. I have setup xfinity account with my spouse as secondary user (manager). Can i request to add his name in the billing statement as well? (Like in the next line below my name?) Thanks
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Billing
Yes, I am logged into my account. As stated above I have also received emails telling me about Diamond level only promotions that include the one I am trying to start.
24 year customer (Diamond) Offered plans
For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do
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New Install from Moving to a New home
I had a technician come to my new home to do an install for new coax cable. We have a brick home and the tech was trying to use a wood/metal bit to drill into the side of the building. I told him that was not the correct bit, but he insisted that it was "going through". once he completed installing
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Customer Service
Line Dropped
I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? [Edited: "Personal Information"]
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Customer Service
Direct message sent. Jim
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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Military Discount
I also signed up for the military discount but have yet to see any changes...and it's been three weeks! I have tried contacting customer service and they assured me that someone from the department which handles these matters would reach out to me but I have heard nothing. Beyond frustrating!
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Billing
aeroman, Please ensure you log in with your XFINITY ID and password, then you may click here at XFINITY Broadband Label Facts to view the promotions your account is eligible for.
24 year customer (Diamond) Offered plans
For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do
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Thank you for reaching out here. I will be happy to take a look at any account and billing issue from here. Can you send me a direct message with the full name and complete address for that account? To send a direct message. • Click "Sign In" i
Sent to collections despite closing accounts
I am repeatedly receiving messages from Waypoint Resource Group stating I owe debt related to a Comcast account. I at one point had TWO active addresses with xfinity. I closed both out and returned my equipment for both addresses. Despite closing them out and being assured of this, it took months to
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@user_bzkga4 I can definitely do the account review with you to see what is available. Since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
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And is the buffering for streaming occurring on both the TV using the Firestick AND the Laptop or just the Firestick?
Help on Securing Wifi?
Need help please regarding security for my wifi. I use a Fire Stick and I keep getting buffering. I went into preferences and it shows my name for the wifi and it is secure. However the Xfinity WiFi says not secure. Why is this and is this the reason for the buffering?
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Good morning, user_88370d, thank you so much for taking the time out of your day and reaching us here via our Xfinity Forums. On behalf of all of us here at Xfinity, I want to express our condolences in your husband's passing, and we will do all we c
Change of ownership if service
What is the easiest way to change the ownership of the service without going to an Xfinity store?
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Getting a contractor to run long cable about 1000 feet
We have been trying to get a cable run to our new house. The last technician to come here said we needed a contractor to make a plan to run the cable since it is so long. About 1000 feet and the nearest tap is across the road. When can I get some help with this. I have been waiting for over a week f
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Customer Service
So assuming Xfinity support reads these, you should fix this. Assuming they don't read these, they should lol.
Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.
In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh
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can you do a review now? I have a bit of time.
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
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@EG Sadly that was the first thing I tried and they removed the Split Bands option from the Edit Wifi settings page as well but I do have extenders so removing them is not an option nor should it need to be. Defeats the entire purpose.
Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.
In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh
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@user_8xvmyr We're sorry to hear you are having trouble with this request. We can help here to make sure this is completed for you just send us a direct message with your full name and the address where you have the service. The unused equipment can
cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
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Thank you for reaching out to our team. I will be happy to assist you with getting that new modem set up for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign
Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet the
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user_ro8yr3 Thanks for reaching out with your concerns. Xfinity customers can request credits for services interruptions at the following link https://www.xfinity.com/support/articles/credit-xfinity-assistant.
Without Cable Service for 6 Days [Edited]
Been without cable service for 6 days. Saw an advisory that their would be a disruption on June 26th and "sorry for the inconvenience". Well, this is more than an inconvenience but major failure on your part that you need to remedy immediately and compensate for lost service. Expect your remedy imme
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Hey there, @user_rx5s44! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the military discount not applying. Just to ensure we are on the same page, what discount
XfinityAdrienne
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Military Discount
I also signed up for the military discount but have yet to see any changes...and it's been three weeks! I have tried contacting customer service and they assured me that someone from the department which handles these matters would reach out to me but I have heard nothing. Beyond frustrating!
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