2026-08-11. When I access my account using a browser the information displayed is what I expect and is correct. However, when I access my account using the Xfinity App on a iPad the information about my account is incorrect, even going so far as to indicate that I have no Internet connection. Since

There is a pedestal in my back yard that is infested with bees - there must be a hive inside. I contacted an exterminator and a beekeeper, and neither will touch it because I do not "own" the box. I cannot tell if it is an Xifinity box or someone else's, as it is completely COVERED with bees. It app

I moved 4/28 and cancelled my service. Since then, xfinity has been continuing to bill me, and also bill the new resident under their separate account. Xfinity is double billing for services, and I would like a refund for my portion. I called again 2 weeks ago to stop the billing on my account, and

Hello, Been a customer for years as my mother has been. I am sending this on her behalf. Can a real live person please call [Edited: "Personal Information"]. My mother has been starring out the window for weeks because her original remote has worn out over the years. Please show some compassion and

For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and

recently myself and a few other co workers that have Xfinity have experienced payment arrangements being made without or knowledge. This is not ok. Meaning that money will be deducted from your account without authorization. Why is this happening?? This is something that needs to be fixed immediatel

The defect: My drop comes off the pole, goes underground, and transitions to an orange direct burial coax through a connector spliced directly into bare soil. No pedestal. No weatherproof enclosure. The run is roughly 305 feet. Every heavy rain, water intrudes at that splice and the drop fails. Comc

A few days I canceled my Xfinity service. I received an email with instructions for returning the equipment. The recommendation was to take it to the store. Today, I went to the store in Brunswick, GA. When I walked in there were 5 workers and 0 customers. I explained to one person that I was return

I attempted to change my plan without success. I tried both the website and chat (no change). I can't bring myself to understand why this is so difficult. To delete the old plan and register a new one seems simple enough to me. Any help here would be greatly appreciated.