Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458.4K)
@mizers96, hello wanted to follow up with you to see if you received any updates from the game.
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
user_9cb0b4 Thanks for reaching out about having trouble paying your billing through the app. We would be happy to look into what is causing the problem, and get it fixed for you as quickly as we can. What is the problem you run into when trying to p
Cannot pay bill
This is the second month in a row ive went without service for days. Im not able to make a payment by app, website or over the phone. This app needs fixed
Question
I wanted to watch the Florida Panthers hockey games in the playoffs and they are only on NBC. My HOA has the internet contract with Xfinity so I'm up the creek. I'm furious because half my viewing is for NBC stations. Any work around suggestions w
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
Question
Cannot pay bill
This is the second month in a row ive went without service for days. Im not able to make a payment by app, website or over the phone. This app needs fixed
Question
•
Billing
Request for reduction in bill
I would like a rate reduction because of the loss of abc network during this time of dispute. I am very displeased with the conduct of Comcast’s over the years and insist on a considerable reduction based on lack of good customer service and constant increases without justification. I’m so unhappy w
Question
•
Xfinity Stream Website
@user_gvfnhb Thanks so much for taking the time to update us. We are so glad to know your subtitle concerns have been resolved for your Peacock account. If you need anything more feel free to create a new post for us. Have a great rest of your day!
I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
Question
I pay almost $300 a month for basic cable/internet plus $100 for the season to be able to watch Royals Baseball on one of 3 TVs. Now, without warning there is no station to watch SNL, The Today show, etc.? I can't wait to call Comcast this morning to
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
Question
@user_5abl94 Thank you for adding a comment to this thread. We are happy to hear your concern has been resolved with Xfinity Mobile. If you need anything further please let us know.
Buyout contract needs to be paid
Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every
Question
Hello @user_tguw9l, thank you for taking the time to leave a post. Sorry to hear about your experience with the billing concerns on the mobile phone you returned. That’s certainly not the experience we want for our customers. We understand how
Bunch of criminals
This stupid company is run by a thieves and liars.. still charging me for a phone that I returned over a year ago.. no heads up when they are gonna take the money. They just decide when they need to pay rent they’ll steal from me. Worst company EVER.
Question
Just an update, magically after posting here and everywhere else my issues, few days later Xfiniti sent me my buyout contract money after six months
Buyout contract needs to be paid
Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every
Question
I 100% agree! I would prefer to hold on to my Comcast as I have been a customer for 30 years and prefer it over streaming but if I have to temporarily subscribe to another service to watch network TV then I should be credited. I have also noticed tha
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
Question
Removal of Scripps
I believe I pay enough already for Xfinity to be able to settle with Scripps fairly. I am now looking into how to get my channels through another service , as so many already have. Think carefully about what you are doing to your base customers. They have other options. Carol Richards xfinity custom
Question
•
Channels and Programming
I am really frustrated with the decision not to renew Scripps. In my area, where Xfinity is the only cable provider available, I am unable to receive CBS. Over half the programs I watch are on CBS. With what I pay currently for cable I can’t afford
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
user_t406pn Thanks for reaching out about your pricing concern after being a loyal customer with us. We certainly hate to have you leave us, but can understand it if our current offers don't feel like they meet your needs with pricing you want. Let u
Stop thinking about your pockets and not your customers
We are so angry over this fight for money we, also very long time customers, are going to find other ways and cancel our service. This is for your benefit as a company only so please don’t insult us by saying it’s to give better service to your customers!
Question
Stop thinking about your pockets and not your customers
We are so angry over this fight for money we, also very long time customers, are going to find other ways and cancel our service. This is for your benefit as a company only so please don’t insult us by saying it’s to give better service to your customers!
Question
•
Customer Service
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
Question
•
Channels and Programming
user_m5hxg1 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Unstable Internet
I’ve been trying for WEEKS to get my internet working - I have fine speed and updated hardware, but my stability is all over the place. It’s so bad, I can’t even take a video call from home (which I need to do for work.) We had a tech come out to look at the lines (after A TON of trying to get throu
Question
Unstable Internet
I’ve been trying for WEEKS to get my internet working - I have fine speed and updated hardware, but my stability is all over the place. It’s so bad, I can’t even take a video call from home (which I need to do for work.) We had a tech come out to look at the lines (after A TON of trying to get throu
Question
•
Customer Service
user_622dfd Hi there! We responded to your DM. Please look for our response there and reply to us when you can.
How to chat with a live agent
Been trying for days to chat with a live agent on the xfinity app, but saying they are experiencing high call volumes when is the best time to get through ? I need to extend my bill payment until 4/13 can someone please assist me asap thanks
Question
I have a subscription to Extra Innings thru Xfinity. Is there a way to watch games when I’m away from my home network WiFi ?
user_616b0z
commented
6 hours ago
to the conversation:
0
0
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question