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Thanks for reaching back out, @user_66rxn4! We would be happy to help you with troubleshooting your connection. If you can please reach out through Direct Message, we would be happy to take a look at the signals on our end.
Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
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Remove Xfinity Voice from plan
I want to update my plan and remove Xfinity Voice. I have tried several times to use the live chat assistant but they take so long to respond and only seem interested in pushing the mobile service. I have never used the Xfinity Voice home phone line and I just want it to go away. Why am I able to ch
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Customer Service
Hello user_1i1ik4, welcome to the Xfinity Community forums, and welcome to Xfinity. As you may have seen in the prior reply, it is a few days before the season starts when Extra Innings becomes available. We can help you with this, we just have to as
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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incorrect number for the callback number
I was using the phone that is linked to my account to contact Xfinity, but when I contacted Xfinity regarding an issue and opted for a call back, the automated system wanted to confirm a call back at a number ending in a last four digits that was not mine.
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Customer Service
Hello user_c3n87b, I will be happy to look into the issues you are having with the Peacock app and your Xumo box, I will need some info to proceed. If you would, please send our team a direct message with your full name, the name listed on the
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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@XfinityMatthew I replied a couple days ago but haven't heard back. Mar 08: 120 events ███ Mar 09: 145 events ███▋ Mar 10: 9 events ▎ ← mostly overnight blips
Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
Question
Replacement modem
I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works.
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Your Home Network
Still no help. Wow.
REFUND STATUS
Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr
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@user_gk97hj call Xfinity and tell them the issue and demand that you get a better phone. I suggest a Samsung. They are not worried about dealing with this issue as they were more than happy to put me on a Samsung instead. Even stated that they have
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Broken cable post outside looks like someone hit it
[Edited: "Personal Information"] Broken cable post outside looks like someone hit, all broken open and wires everywhere
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Customer Service
feedback
ATT: Business Mobile Customer Relations Manager/ Supervisor [Edited: "Personal Information"] ATT: Customer Relations Manager/ Supervisor I BEEN CUSTOMER FOR 20YRS I HAVE PAID COMCAST OVER $60,000. My account manager [Edited: "Personal Information"] . Told me she has deal I will get trade in $830 tra
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Devices
iPhone 17 pro max stolen by FedEx
I ordered two phones one google pixel and 17 pro max deep blue. The phones was supposed to be delivered on 01/31/26 by FedEx signature required the driver dropped the box off with only the google pixel in it and no signature at all. The tracking info still says on FedEx vehicle for delivery. I calle
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Devices
I followed you request to replay and still no response after 20 min.
REFUND STATUS
Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr
Question
I had a technician here and he said look see it’s working I said let me go check he said I’ll be back in ten minutes never come back and won’t answer the call. Also I still can’t get in and how can this be he goes oh so you’re so upset I said yes bec
Residential account
So I am at my whits end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I
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Mobile Service Disconnected
My service was disconnected due to nonpayment, which I fully understand. However, I was chatting with an agent earlier and was told that the only way to restore my service was to make a payment over the phone and speak with an agent over the phone. I live alone, so I do not have another phone I can
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Customer Service
Hey there, @CarrieB96, thanks for reaching out through Xfinity Forums regarding your account and printer connection. We would be happy to help you with troubleshooting! Do you know what model your Xfinity modem is?
XfinityJeniece
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Can't find 2.4 Ghz SSID to connect CGM4981 modem to my printer ...
Folks, I can't find an SSID for a 2.4 Ghz connection, which my printer requires. Help!
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