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I’m not sure what you mean? Are you looking into it now. My service will not be turned off for not making payments on a phone you guys lost? I’m confused. I have made two payments and being threatened with service being turned off.
Being charged for an iPhone 16 pro max
Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m
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Transfer ownership of mobile plan
How can i transfer ownership of the mobile account to my son's name?
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Billing
WOW that was quick. Thankyou. Don't know if it was you, but It is back up to 750+ and i can fly my sim once again. Did notice the report has it labeled as wireless. Don't know why, It has been that way since i started using them. Will send the direc
speed support
we receive 1/10 th of our speed how does one get this fixed other than calling in to get [Edited: "Language"]. here is a break down of their breakdown. currently we are between 87 and 92 we should get close to1000 and it would take days to just start flight sim. its ridiculous to be treated this way
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Once i click on the chat icon what then? I just get a blank page.
Xfinity refuses to disconnect my service
I am in a financial crisis. I am cutting everything that is not essential. I have car and home repairs that need my attention. I owe back pay to xfinity which I have every intention to pay off as soon as possible but I cannot if they refuse to disconnect my mobile/internet service. have contacted cu
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Thank you for the information. We will need to dig deeper into this for you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Unable to Retrieve Recordings error message!
I found a support article with the above name and tried all of the suggestions. The problem seems to be back. I have 3 roku devices and cannot launch the Xfinity stream app on one device and get an error trying to watch some recordings on the other two. Everything works fine one the dvr box.
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Xfinity Webmail Delete Function Freezes in Firefox (Works in Edge)
I’m reporting a reproducible issue with Xfinity Webmail when using Firefox on Windows. When I try to delete an email, the message turns grey and the delete action never completes. The UI freezes in this greyed‑out state until it eventually resets. The email does not delete. This issue happens: On mu
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The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.
2 Gig plan capped at 1 Gbps — Xfinity-owned splitter rated only 1 GHz, causing massive OFDM errors
Hi, I’m on the 2 Gig (Gigabit x2) plan and consistently capped at ~1 Gbps download with only 40 Mbps upload (plan is 2000/250). I’ve done extensive troubleshooting on my end and narrowed the issue down to Xfinity-owned infrastructure at my property. Here’s what I’ve found: The splitter: The 4-way ta
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As a Community Forums team, we do keep conversations on the platform you reached out on for documentation purposes but assure you that our team can help with your concerns regarding being charged after you cancelled service @user_e1ejvv. Our team has
Charging my card for 6 months now after I ended Service [Edited]
Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking accoun
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Hi there, @user_p92tr9! Thanks for reaching out about parental controls. We are happy to further assist you with this. Are you unable to login to the network admin tool or what error are you seeing when you visit?
Documentation wrong
http://xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking says I can visit 10.0.0.1 to add parental controls. But you folks broke that website. Please fix your documentation
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If you are a Diamond or Platinum member, you get Peacock free. What is Xfinity membership? The Great Courses are not part of the Xfinity membership rewards program> You must subscribe to the program monthly/$7.99/month.Subscribe, unsubscribe, and
customer xfinity.com/membership
I am an xfinity member Do I earn a free membership to Peacock on DEMAND ? The Great Courses Living
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Thank you for the update nightwriter2000. If you are still having connection/network/streaming issues, the next step would be a deeper troubleshoot possibly leading to a tech visit. Let's take the steps to get you taken care of. If you would,
Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming
A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s
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I don't really use any other devices. Just the Roku. I use several apps on Roku. Since I only have trouble with this one app, they suggest that it is an Xfinity issue.
Unable to Retrieve Recordings error message!
I found a support article with the above name and tried all of the suggestions. The problem seems to be back. I have 3 roku devices and cannot launch the Xfinity stream app on one device and get an error trying to watch some recordings on the other two. Everything works fine one the dvr box.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
incoming emails showing up in trash folder
My wife and I have xfinity email accounts. in both of our accounts, all new incoming emails are showing up in trash folder. I checked my email settings and made sure there were no email filters set. We also changed our passwords which didn't resolve the problem. Any suggestions on how to resolve thi
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Hello user_9hjymd, we appreciate you and your time. I know I would be frustrated also if I had to deal with a move, and unexpected charges. However, we are here to help you. If you would, send our team a direct message with your full name, the
Disconnection fee
I was charged a disconnection fee for ending my contract early. Only ended it because of a military move and they do not service our new address. A ticket was put in to be reviewed to void the disconnection fees and it was denied. How can I be charged for a move I have no control over? I want the di
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I returned my box over a month ago and Im still getting bills like I still have a account please can you stop that
I do not have the paperwork in front of me because I was shocked to see the email but I believe the equipment was returned to UPS I returned it myself probably around the 12th of February and I paid my bill before that could you please stop sending me bills like I still have an account I don't even
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Supersonic SG2450 TV
Anyone have any luck getting this TV to work with an X1 remote? I've tried all of the generic codes, all of the Supersonic codes, remote resets, and so forth; with some codes I can get the power button to change the video input (so I know connectivity works) but that's about it. I'd be happy with po
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X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity service quality decline
Every year I am with Xfinity, the quality of service notably drops and yet every year, I am charged a higher fee for the same deteriorating plan. Someone please explain this to me...because it feels like a complete rip off to me...
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We're happy to hear that your number was ported last night @user_wv6zgw and appreciate your feedback. Do you have any other questions or concerns before we close out this thread?
Port from Verizon to Xfinity Mobile not completed three days in.
I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O
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@user_tlmexz Thanks for reaching out to us regarding your service. I do apologize for any inconvenience this may have caused you. I would be more than happy to assist you today. To further assist, I would need to access and verify your account. To se
XfinityCarolyn
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Xfinity service quality decline
Every year I am with Xfinity, the quality of service notably drops and yet every year, I am charged a higher fee for the same deteriorating plan. Someone please explain this to me...because it feels like a complete rip off to me...
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