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If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
Password not working
Hi I am having issues with my internet and the password I use is not working
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint about charging data
Trying to deal with Xfinity and ask them to refund the fees they charged for my going over my data allowance, when EVERY other plan they offer now costs LESS than what I have been paying and has unlimited data, all I get from them is informing me that I can switch to one of those new plants with unl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving service — exact unit number not listed
I’m trying to transfer my Xfinity Internet service to a new apartment, but my exact unit number is not listed in the move-service dropdown. Other units at the same address appear. Can an Official Employee help me verify/add the unit so I can move service to the correct address?
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That's what I was talking about: an Xfinity tech (like you) had responded to another post about sending him a PM. He gave the instructions, but I couldn't find the icon he referenced to so I did a public post (the one you answered) asking for how to
cannot transfer purchased videos and my list from my old account to my new one. please help!
I moved and opened a new account at my new address, but my purchased movies and 'my list' did not transfer. Accoding to my account rep said ths could be done, but so far I have had no luck. I can't figure out how to do a direct message even though I am signed in. I have tried multiple times to get t
Question
Yes. You could connect the router (which is connected to the Optical Network Terminal) and use MoCA coax adapters where wanted / needed. Google "MoCA adapters" for more info.
can 1gig Fiber internet use home's existing coaxial infrastructure
We have gig fiber internet that comes in through our garage. However this means all of our devices have to use wifi to connect to the internet. Almost every room in the house has a coaxial outlet, which I know should be able to carry 1 gig. Is there some sort of setup that can be done/device that ca
Question
Good afternoon user_fef929. Thank you very much for being a long time Xfinity customer. I will be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity S
Access to account online
I have continuous problem with accessing my billing or managing any of my sevices online. The customer service I called veryfied my problem and submitted a ticket about it months ago (Ticket # [Edited: Personal Information]). The problem was not fixed for a month, so I called gain, and I was told th
Question
Accepted Solution
Someone from Advanced Techical supports just called me. It seems that when you are setting up email on an iPad or iPhone, you must add new account then add a bogus password. You will receive an error. Click okay then choose imap at the top of the box
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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Are u are hardwired and what hop does it go up, I get to 3 hops and have about 80% packet loss, I had the local supervisor escalate to our network engineers
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
Good afternoon and happy Sunday! I'd be happy to help with your transfer and make sure that it is scheduled for the correct date. To get started, can you please send us a Direct Message with your first and last name along with the service address on
Xfinity Support
Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.
Question
Access to account online
I have continuous problem with accessing my billing or managing any of my sevices online. The customer service I called veryfied my problem and submitted a ticket about it months ago (Ticket # [Edited: Personal Information]). The problem was not fixed for a month, so I called gain, and I was told th
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Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transferring Service
I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.
Question
Hello @user_fcmao1, thank you for reaching out on our community forum! I would love to assist you. Is it showing your address as incorrect?
how do we speak to an agent or get help with something unrelated to the existing prompts?
I have a line burial scheduled, and the information is incorrect. obviously this isn't in the automated system, and there's no way to get a hold of a real agent. What do we do?
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Greetings, user_gb4slq! We appreciate you reaching out this fantastic weekend on our XFINITY Community forum. This is never the experience we want you to go through with your service interrupted, even after paying your bill. We can certainly look int
Pay my bill
I paid my bill and now they said they are sending me g me equipment out and I hVe no servi e or Internet
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Pay my bill
I paid my bill and now they said they are sending me g me equipment out and I hVe no servi e or Internet
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Billing
Text about Peacock subscription
I received a text saying : Important from Xfinity: Unfortunately, your Peacock subscription was cancelled in error. We temporarily restored it and applied a credit. But you must confirm your subscription by 6/16 at 8pm ET to continue watching Peacock. Confirm here: [Edited: Possible malicious link]
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Customer Service

faulke Welcome to our community forum! Thank you for reaching out so I can make sure your Xfinity service was transferred successfully to your new home. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay c
XfinityEmilyB
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Transferring Service
I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres
Question