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No coaxial cable outlet
Is there any other way to hookup the internet without the output
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Your Home Network
Hi there, @user_Derekk Thanks for letting us know, and I’m sorry the usual Peacock activation steps haven’t worked. Since the reward shows as claimed but Peacock Premium still isn’t appearing under your subscriptions, let’s ta
Peacock Activation
I seem to have a similar problem as other's, but the remedies listed don't work for me. I claimed my Peacock Premium subscription, but it has never shown up under my subscriptions. And if I try to use the https://www.xfinity.com/activate-peacock link, it just takes me back to the mysubscriptions pag
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Service set up at wrong address initially and changed over but cannot retrieve old equipment
Hi I had set up a xfinity account at what I thought was my correct address at [Edited: "Personal Information"] but once I had realized it was wrong I called the support team which had closed out the account and created the correct one at my current address [Edited: "Personal Information"] I cannot g
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Billing
Sales tax
Under the Virginia Department of Taxation, internet access service is explicitly exempt from the state's communications sales tax and retail sales and use tax. Why am I being charged sales tax?
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Billing
Hello user_hj2sbb, thank you for taking the time to reach out here in our Xfinity Community forum. We do appreciate your time with us, and we will do our best to help you with your billing concern. Without giving any personal information, are you abl
Horrible service
I am not getting any help with an issue I have with my billing. There is a constant language barrier with all we have spoken to. We have been members for 30 years, I would like to believe you appreciate loyalty. But we are very close to going elsewhere for service.
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Hello user_qr51a0, we appreciate you taking the time to post, and we want to try to assist you with your concern. I do have to tell you that policy prevents us from applyikng credit for a charge more than 120 days old. We can see if we are able to do
over charged
xfinity overcharged me 15 dollars extra a month for 11 years for a device i don't have. i would like some reimbursement for this.
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Having same problem. Did all the above mentioned. Clearing cache, system refresh. It is something with Pluto. XFINITY Please resolve this issue
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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user_9e6en7 Did you make any changes to your services recently or no?
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
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Tech left testing equipment outside
A technician left what looks like testing equipment with coaxial cables outside our apt back door. Address [Edited: Customer Information]
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Customer Service
RobertG05 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loya
Internet Speed Hasn't Changed After Upgrading
I just upgraded from 800mbps to 2 gig and my speed hasn't changed at all. I have done everything the chat agents have said and nothing works.
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@user_0lc7wo @XfinityVictor I agree. What is opening a ticket just for me going to do?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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We do apologize for missing your direct message, but we'll be more than happy to jump back in @user_oq647m. Meet us back in Direct Messages with your full name and service address to continue.
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Good afternoon user_0lc7wo while I can certainly understand your frustration in order for our team to ensure this full gets resolved we would need to make sure we have all the necessary information. Are you still currently experiencing issues?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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I’m also Paperless Billing as well so I don’t know when I have to pay it.
VBaymax36
commented
15 hours ago
to the conversation:
0
1
Still says 0.00’s 😐
So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I
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