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On the verge of seeing what my legal options are
I need to speak to a manager today on the phone or I will be taking this higher.
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Customer Service
moblie device upgrade
Dear Xfinity Executive Customer Relations Team, I am requesting an executive review of my account regarding an issue with obtaining device financing through Xfinity Mobile. I have been an Xfinity customer in good standing and would like to continue my service. I have been trying to upgrade my phone,
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Devices
This is a shame that this seems to be a constant issue with everyone! WE SHOULD NOT HAVE TO RESET EVERYTHING.. I think it is a xfinity issue on THEIR BACKEND!
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Thank you for taking the time to share your feedback, we always want you to have the best experiences and have shared your compliment with Matt and his leaders! Thank you for choosing Xfinity!
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
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Payment method
I have to change my payment method as my credit card has been changed because of fraud. How can I change my payment method?
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Billing
I have an android S22+ that says connecting and status code 3000. Seems the texts are okay its the RCS ones that are not coming through and I don't get ANY FROM XFINITY anymore at all!
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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@user_ch95bg I appreciate you offering to provide information, I'll have access to check the signal levels and typically can see log history so wouldn't need you to provide that information. The technicians do test from the tap as they want to ensure
Intermittent Packet Loss on Wired Connection + x2 Gbps Plan Only Reaching ~530 Mbps
Hello, I'm hoping someone can help me investigate an ongoing issue with my Xfinity internet connection. I have an XB8 gateway and subscribe to the 2 Gbps internet plan. Since moving to my current address, I've only received around 500–530 Mbps download speeds on a wired connection, even though my ga
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When I go to watch some (not all) recordings it will quickly flash something about the program being unavailable to watch. Then it says "You appear to have completed watching XXX" then I get error code XRE-03091. In addition to that problem PLEASE RE
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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@XfinityAmandaB Thank you. Just to clarify regarding the RF signals: the technician did perform RF/coax-side testing during yesterday’s visit. He found noise, said it improved after repairing the damaged coax end, and also addressed loose connection
Intermittent Packet Loss on Wired Connection + x2 Gbps Plan Only Reaching ~530 Mbps
Hello, I'm hoping someone can help me investigate an ongoing issue with my Xfinity internet connection. I have an XB8 gateway and subscribe to the 2 Gbps internet plan. Since moving to my current address, I've only received around 500–530 Mbps download speeds on a wired connection, even though my ga
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Hello @user_jdl9ck, thank you for the confirmation. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your IMAP concerns. Do you have your Xfinity email attached to your IMAP?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Is Xfinity ever planning to fix this? If not, please let your customers know so that we can purchase a different system like Ring or Simplisafe.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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user_wcq47g Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please kno
NFL Network
I have been a customer of Xfinity for years and I am ready to cancel my services and look for another platform where I can enjoy NFL Network and NFL RED ZONE. I pay over $250 to XFINITY every month and I am fed up with not receiving what I am paying for.
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@user_jffr0b, thanks so much for taking the time to work with us this morning. Here is what we discussed: https://www.xfinity.com/cancel Since we bill 30 days in advance, you might be charged for the upcoming month depending on when the cancellation
Xfinity services paid off and cancellation requested, but not canceled and still being billed
About a month ago, I talked with a live customer agent via call to cancel my Xfinity services on July 8, 2026. I received a service cancellation number from the agent, and a cancellation request email. I even paid in advance the upcoming charges for the billing cycle that included my cancellation da
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Internet too expensive
My bill is too expensive and I see other internet providers advertising faster speeds at considerably lower monthly rates. Windstream is offering a 1 gig plan for $29.99 with my ATT wireless discount of $20 and offer a $300 gift card if I switch from Xfinity. I'd like to be able to direct message an
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Customer Service
@user_m17suj We want customer service to always be our best 'product' and want you to always have an exceptional experience when you need to reach out. I'm sorry this was not the case for you. I am a part of the corporate team and would be happy to a
Customer service
Xfinity customer service is so horrible and its like you dont even care. You cant even do the simplest things.
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Yes that is the process I used
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hi there, @user_0ss3ru. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with the Dave & Buster's reward. We can take a look into this for you. Please send a direct message to us including your full n
Dave and Busters gift card not working
I redeemed a dave and busters reward yesterday and all i get is an error message when trying to access it. I tried customer service on the app and they told me they were all gone so why is it showing in my account. He couldn't help me and only wanted to sell me new service. The gift card is null whe
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Why does it matter ? Its a known issue that your customer service is the worst. Your automated system, your live agent. I have an open ticket that has now been pushed apparently because it was entered wrong.
Customer service
Xfinity customer service is so horrible and its like you dont even care. You cant even do the simplest things.
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Exactly what he said this issue has gone on WAY too long. Stop wasting customers time asking them to “try” things you know will not fix “your” problem.
user_4j2nda
commented
7 hours ago
to the conversation:
2
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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