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YOUR whole messing system is out of wack. I answer one question and it goes in the wrong thread. Here is the deal. DOES NOT WORK for me. I have DM'D you. per your request. No more question unless you have something constructive for me to do.
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
@XfinityRaf Apparently resetting the router last week didn't correct my problem. As I mentioned in a previous posting, I watch a weekly show and when I tried to watch it yesterday, the video still started off in slow motion and I had to restart it i
Peacock show starts in slow motion
For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th
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No. Why would you think that?
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
Hey there user_ymciqy thanks so much for following up on this and letting us know what steps you took to remove that email association! I'm sorry to hear that option is still not showing up for you, and I'd love to help fully resolve this concern and
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
Question
YES! I AM STILL HAVING ISSUES. I have DMd you per your request
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
user_ws41770 Yikes, thanks for the update. We can take a closer look at your signal levels, and see what might be causing the slow-down to your location. Please send us a direct message. To send a "Direct Message" message:&bu
2GB service but getting sub 1GB speeds
I recently switched out the Xfinity Gateway which has 2 1GB ports for the Ubiquiti Unifi Cable Internet (UCI) modem, which has a single 2.5GB port. Initially, I was getting around 2GB speeds, but here lately, I've been getting sub 1GB speeds. I've even seen speeds as low as 300MBps down with ~320GBp
Question
user_11ponv Thank you for letting us know! Were you able to get Peacock activated?
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
Cardinal.TV Can I purchase this from Xfinity? As I have bought MLB.TV ($149.95) through XFINITY...
Stream Cardinals games without blackouts LIVE or on demand for the entire 2026 regular season. Plus, access to MiLB games and MLB Big Inning. Xfinity needs to offer this... above ot his below... MLB.TV & CARDINALS.TV New for 2026 $199.99/season Watch Cardinals games in-market PLUS every other team!
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Xfinity App
Outage
My internet is out in my area and I need an official text stating that it is out for my employer. I work from home
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Customer Service
I have done this. thank you for your time
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
Ebon_w163, since Thunderbird is a 3rd party email client, we are very limited on what we can do to help. The information I shared earlier is all I could find. You may need to reach out to them and see if they can offer assistance.
thunderbird email issue
this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on
Question
Thank you for confirming. If you could send our team a direct message with your full name and full address, we can work towards a resolution. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Click the "Direc
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
@XfinityMartyR Yes. It only goes to about 200MBps when I do.
2GB service but getting sub 1GB speeds
I recently switched out the Xfinity Gateway which has 2 1GB ports for the Ubiquiti Unifi Cable Internet (UCI) modem, which has a single 2.5GB port. Initially, I was getting around 2GB speeds, but here lately, I've been getting sub 1GB speeds. I've even seen speeds as low as 300MBps down with ~320GBp
Question
Hello @user_ttu7ik it may be a good idea to make sure your 2.4 GHz network is broadcasting. From the Xfinity app go to the Wi-Fi tab, Wi-Fi Details and then Edit Wi-Fi Settings to split your bands.
Modem from Xfinity
Can't connect my printers to wifi. Message said I am on a 5 Ghz system. The printers will only connect with a 2.4 HGZ. What can I do. I got the modrem a few weeks ago from Xfinity?
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Hello @brusoft, I wanted to provide you with some context to kick things off. I popped onto my Roku to check my PBS channel, and mine is working. The reason this information is important is that it plays into how our triage team handle repairs. You h
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
It turns out there was a Peacock account under the same email address as the email on my Xfinity Membership. That account did not have an active subscription so I went ahead and permanently closed it with Peacock so there is no longer any association
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
Question
@XfinityAngie This was a useless response and pretty clearly form based given it's really all answered for in my original post.
thunderbird email issue
this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on
Question
Let me add my disgust and resentment that Comcast pulled the plug on Scripps last week with absolutely NO advance notice and in the middle of a local newscast; that the time interval without getting our local NBC affiliate is getting ridiculously lon
user_ut91u2
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7 hours ago
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Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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