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Agent Retaliation
I need to talk with a live agent. I need to report harassment and mismanagement of my account.
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Billing
Not at this time no it hasn't been
Billing seems shady
Got charged for 2techs to come out to fix my service and they said service is fix. Service good for a couple hours then right back to square 1. Took modem in for a swap, did myself and now everything works. Made multiple calls on the issue and always assured that the problem was fixed. It was not. O
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@XfinityFrank There could be an issue with the app version they supplied to our X1 platform. Okay. I wasn't sure who developed the app. But I would think the app is only involved in setting up an internet connection between Xfinity and P+ as wel
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hey there user_1mme29, and thanks for using our community for support! You're in the right place, and I'd be happy to help with the VPN issue you outlined 👍 I know how important it is for you to get connected for work, so I'd like to jump further in
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Very complainsant attitude by people who waited on me. Could have been a lot more friendly. Happened in the edina. Minn office.
Bad customer service at xfinity store on 14th and walnut
Just had a bad interaction at rep at store name Nadeem he said he was the manager. His customer service skills are awful we got into a back and forth with him saying That’s my opinion on his customer service skills. Another rep trying to take care of me he was showing her something on his phone not
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user_nbzln7, Thank you for reaching out to Xfinity Support. Here is what I found. Let me know if you were able to add your email to your iPhone. To add an email account to an iPhone 11, follow these steps: Open the **Settings** menu and tap **A
Issues addiung my email to my iPhone11 [Edited]
I have my email account, [Edited: "Personal Information"]. I've had it since 2011. For some reason, I cannot add it to my iPhone 11. It worked before and I can access it on my PC and on line but, I cannot successfully add it to my iPhone.
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@user_vbkqq7 thank you, I really appreciate you answering the questions. I can definitely look into the equipment further, when you have time. Could you please send our team a direct message with your full name and full address? To send a direct me
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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No.. I was using my own model which is write.
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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prepaid master card trouble shooting
I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?
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Customer Service
speed question
why the promotion and my login shows 2gig up and down. when I got the plan I get only 300mbps up.
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Your Home Network
I hate Yahoo email, that's why Ive had the comcast email since 1996! I want my old comcast email back. I called xfinity to be placed on hold for 38 minutes throwing me between departments and then got hung up on before anyone could answer. Fin
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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@user_vbkqq7 I appreciate the update of only having Xfinity Internet service. Our internet only customers can get a Flex (old name)/Xumo (new name) streaming box, which typically is the equipment I see being referred to when assisting with similar co
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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@XfinityQuemekia Hi Xfinity, there is no other services, could you please check my account? thanks!
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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No other services, I only used Xfinity Internet
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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It states: Questions? Call 866-285-8392
Replacement $180 Virtual Prepaid Card
I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.
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@XfinityBillie wrote; @EG is correct that the email service was provided at no additional charge, I have not posted in this thread. You must mean @Again
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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I rejoined. Where are you?
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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We understand your frustrations @user_zshw6a. In order for us to finalize the cancellation, can you please rejoin us in DM so we can verify some sensitive information and review your final balance? We are not able to collect or discuss account detail
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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@XfinityMelinda wrote; Hello @user_gywwkk Did you see the reply from our Xfinity Forum Expert @EG. Was that information helpful? I have not posted in this thread. You must mean @Again
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Hello @Harrry0 Let's take a look at the account together. Since it is coinciding with the package change we will want to take a look at the changes that got made and see what happened. Please send us a direct message with your full name and service a
XfinityMatthew
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X1 4K DVRs and Xi-6A Satellites Suddently Removed from my Account
After a new TV plan change that Comcast Customer Retentions suggested, all of a sudden my DVR and then Satellite STB started falling off my account. After replacing the 4K Coaxial DVR with a Satellite, then my Gateway was deactivated and I had no Internet - no NOTHING!! So far, Xfinity has no idea w
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