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premier voice call to Yekaterinburg Russia
I am an Xfinity voice premier customer in New Hampshire experiencing some type of routing failure or connection failure. When calling the Yekaterinburg region of Russia (011 7 343), the line pauses for several seconds before giving a fast busy signal. This began on September 14, 2026. Maybe open a t
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Home Phone Features
What happened? Did your email come back?
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Once again I’ve received no assistance or a resolution to the error on my account. I direct messaged Roberto and he hasn’t responded although he saw my message how do you treat your long time customers this way?
Payment plan
I have been an Xfinity customer since 2017. I was offered a payment plan on my Xfinity services which are my TV streaming voice and Internet. I was instructed to make a $50 payment but was told that if I made a larger payment my monthly payment would be lower. I made $100 payment received a confirma
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I tried following directions but the remote won't operate the tv and will not pair with the box
pairing my remote to the box
I just installed a new box and cannot get the remote to pair with it
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Transfer
I’ve tried transferring from cricket to Xfinity and my phone is stuck in sos mode and will not work for phone service
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Devices
Is my case still open?
Hello, I am requesting clarification regarding my Xfinity case. I have been trying to resolve this issue since last Wednesday and have already spoken with two supervisors who told me they would review my recorded call and follow up with me. one on October 1st and October 5th. I never received those
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Customer Service
Thanks for reaching out to us. As a homeowner myself I would not be happy if I had damaged Tap equipment on my home. Go ahead and send us a direct message including your first and last name and complete service address Here are t
Damaged House Box
Non-customer reporting a damaged house box on my exterior wall. Need a Tech Ops ticket created.
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user_aosv6q Hi there! Thanks for using our Forums and for taking the time out of your day to write us about your Xfinity Mobiles issues. Our team is here to work with you and help if you still need assistance. If so send us a DM with your name and ad
iPhone have 2 numbers linked
Was trying to activate my iPhone 15 but when I tried to it linked my number and my husbands to the same phone. Need help putting my husband number onto his android and activate my affinity mobile eSIM to my iPhone 15
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Good Morning, @user_5ac665! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with the devices missing for the devices. Is it all devices missing? How close are the devices to
Power Boost option is missing in app
I am signed in and have Xfinity Pro and the option to Power Boost devices is missing.
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Damaged House Box
Non-customer reporting a damaged house box on my exterior wall. Need a Tech Ops ticket created.
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Customer Service
Good morning user_erbw65. Apologies to hear that you are having issues on getting this billing issue sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at
Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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Hello, @user_zwq58y Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Xfinity Mobile line never activated, but $36.30 balance remains after cancellation
I canceled my Xfinity Internet service after moving out. The Internet service was disconnected on September 20, and I also returned the modem. On September 28, I contacted Xfinity because I noticed a $36.30 Xfinity Mobile charge on my account even though I had never used or activated Xfinity Mobile.
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Good morning mjh5. We do not have a bulk-delete option for scheduled series recordings in the Series Priority list. Recordings must be removed one at a time using the Series Priority screen. Happy to see that you found the answer on this, and apologi
Recording conflict DVR messages
I am seeing various "Recording conflict" messages for my scheduled DVR recordings. What are these, and how can I work around them?
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user_6cnagz Good day! Were you able to check on the status of your services using the resources @EG provided?
Moved
Hello, we moved from [Edited: "Personal Information”], we have been here since July and the internet has gone out. What is the issue
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I was unable to find your name on the DM search box but I sent a DM to the Xfinity Support account referencing your name and this thread. Are you able to view/access that?
Accounts are a mess
I need help correcting a move that has resulted in multiple Xfinity Internet accounts, duplicate service/billing, and unwanted equipment. I moved within the same building from to . I was an existing 1 Gig customer with a 60-month price guarantee. My written order from July 29 showed a $10 customer d
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Good Morning, @user_fbxg3g! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the frustrations when seeing the price of the bill different from expected. Typically, the increase is due to the
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Billing
I was charged $70 in September, why am I being charged $100 in October?
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