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@Andrew_Goshaw Thank you for making us aware of the negative experience you had transferring your services to your new address. I would be more than happy to review your account to see what we need to do go get your internet working before your work
Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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Customer Service
Hi there! Thanks for the post, are you signed in with your Xfinity account? We are here to help and make sure we get this resolved for you.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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What a joke
Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not y
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Customer Service
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1
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Your Home Network
Better Business Bureau
I have filed a complaint with the BBB and plan on contacting other methods. Selling false promotions is not a great sales tactic I do not trust Xfinity anymore and I’ve been a customer for 8 years and of all the times now they want to pull some sneaky, fraud, scamming their customers. Originally cal
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Customer Service
Hello, @user_xe9ibh. I appreciate you making us aware you're having trouble getting to a live agent. You've come to right place to getting your service issues or billing concerns addressed. How may I help you today?
Customer service support
In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price
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does my flex box need to be connected to my Denon receiver?
Does my Denon reciever need to be connected to my flex box?
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Flex
Customer service support
In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price
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Customer Service
I will hold out until the NFL season starts. But if no resolution by then, I'll look to move from xfinity. I've wanted to leave them for years but just too lazy.
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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@user_a0l7us Please visit this link to learn how to find your payment and bills for your mobile account https://www.xfinity.com/support/articles/xfinity-mobile-account-payments-statements.
Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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user_o480yu - Thank you so much for taking the time to share your feedback and for joining us here on the Xfinity Forums—we really appreciate you reaching out. I’m truly sad to hear that this has been your experience, as it’s not th
XfinityThomasA
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What a joke
Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not y
Question