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New service/new move in I just purchased it yesterday and have never had Xfinity.
Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
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@user_slc82f wrote; Also would removing my WiFi Extender provide me with this option? I have friends who can do this so I’m positive it’s possible. FWIW, the use of Xfinity Pods would certainly make splitting the bands impossib
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
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@XfinityNatalie Why are you lying? Here is exactly what I was told: "Thanks for verifying the code, Alexandre. I now have full access to the account. I see you're currently grandfathered into one of our older speed tiers. Connect speed, which provid
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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COhouse46 Thank you for reaching out to us here to let us know about the issue you are experiencing with your TV channels! Can you please tell me if you are seeing an error message or code on the screen when attempting to watch TV?
TV channels
What is wrong , I can’t get regular channels on TV. I can only use apps, like Netflix, etc.
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It is a phishing email and delete it immediately. Good call to ask and have a good day. Xfinity would never ask you to click on a link in an email. When in doubt about any email, regardless if it requires you to click a link, DELETE IT.
is xfinity disconnecting older email versions by 7/20/26?
I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?
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TV channels
What is wrong , I can’t get regular channels on TV. I can only use apps, like Netflix, etc.
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X1
Disney+ and Hulu freeze up
Disney+ and Hulu freeze up, I've only been able to view one commercial, and then it freezes. I see this is a common occurrence with no definitive resolution. My fix was to unsubscribe. Until Disney+ or Hulu definitively fix this, we will not be doing business.
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Channels and Programming
andy_ott3 Hi there! Thanks for taking the time to reach out to us. Our team will be happy to assist you with this. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us
Cancel Xfi complete add-on
I would like to cancel the xfi-complete add on while retaining my internet plan
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Splitting bands is quite easy, @Tippet6x. It is actually not recommended as your XB7 should be able to automatically detect the correct band needed for each device to connected. We do find that some customers do prefer this option as they manually as
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
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Cancel Xfi complete add-on
I would like to cancel the xfi-complete add on while retaining my internet plan
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Billing
Scam
I had an internet account in MD and moved in CA, when I left MD Xfinity created a mobile account on my name without my authorization and started stealing money every months on my account, started by $70, then $140 then $150...I had to call everyone's and complained to have the money back. I finally
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Plan
@user_nx0vlx Have you had a chance to see if any of those tips apply ?
technical support
When I carry my laptop to my front porch, which is just down the steps from the room where I have my main router, I lose internet access. This shouldn't happen. I had Fios for many years, and I could take my laptop downstairs and out onto my porch. It's a very small house.
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Good Afternoon and thank you for your reply. I really do appreciate your answer, but have no idea how to do that. Also, this new XB7 Gateway is slower than the old one. I gifted my husband a new laptop and the new XB7 Gateway is so slow, when I try t
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
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GREED... Both Comcast and NFL Network have other partners that control whole regions. On top of that they are beholden to their shareholders such as Black Rock who has no incentive but to drive up the price for everyone...
NFL Network
I have been a customer of Xfinity for years and I am ready to cancel my services and look for another platform where I can enjoy NFL Network and NFL RED ZONE. I pay over $250 to XFINITY every month and I am fed up with not receiving what I am paying for.
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Hi there @user_5uhk2c Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Please let me know if the steps below are helpful. Xfinity often blocks Outlook unless you explicitly authorize third-par
ms outlook will not connect to my xfinity email account
ms outlook will not connect to my xfinity email account INCOMING double checked IMAP: imap.comcast.net Port 993 with SSL OUTGOING double checked IMAP: smtp.comcast.net Port 587 with TLS
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I completely understand your frustration @user_4wezg8 , and I’m very sorry to hear about the unexpected increase in your bill. After paying the same rate for two years, seeing your monthly cost jump by $40 would be upsetting, especially if you
I’m leaving unless
You have no right to charge $40 more a month for the same awful service. My internet was$65 a month for the last 2 years. I want that back including this month or I’m going to Verizon. Don’t tell me to call either, 1800 xfinity just goes around in circles and when I finally reached a person they onl
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I just saw another post on this forum, from 2 days ago, about this phishing email: https://forums.xfinity.com/conversations/email/phishing/6a4bc2e9d8251758309d7975
agent999
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13 hours ago
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is xfinity disconnecting older email versions by 7/20/26?
I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?
Question