Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (545.7K)
Cramming
Why do customer service representatives trick customers into getting new phone with trade in and not honor promotion or said credits you was supposed to receive until phone is paid off? Are phone employees not being taught properly or is this something xfinity is okay with?
Question
•
Plan
Thank you for your great support. This is solved.
Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
Question
@user_8l59yo @XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust any Settings. All I get is a message "BLOCKED BY POLICY" Please
Access denied?
I had just made a purchase for internet at my home and made my account and everything. I try to log in on the app and even on the website and I still get a access denied screen after logging in.
Question
@alicefromil @XfinityAldrik I access it through the Xfinity app on both my iPhone and iPad. Did you sign up for internet access, or the ability to connect to your email? I'll be honest, I'm not sure how any of that works on a cruise through Can
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
Question
@user_j7bdx7 I cannot receive Comcast emails after I arrived in Tokyo. Are you using a third party email app? If so, are you able to read your email on the website? If you can receive and send on the website you probably should be using a b
I cannot receive Comcast emails
Suddenly I am not able to receive emails at my Comcast.net account how do I restore this account- [Edited: "Personal Information"]
Question
Streaming
I’m having an issue with my TV subscription authentication through NBCUniversal. I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I re
Question
•
Channels and Programming
@talljef comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem. Are you getting any error messages? Have you checked the website t
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
Question
Request for Relocation of Comcast Utility Panel – Driveway Expansion
Hello Comcast/Xfinity Team, We are homeowners in Roseville, California, and would like to request the removal or relocation of an existing Comcast utility panel located in our front yard. We are planning to widen and pave our driveway to provide additional space for safer vehicle access and pedestri
Question
•
Customer Service
I dropped my phone and the screen is blank. I need a new phone
I dropped my phone and the screen is blank. I need a new phone
Question
•
Devices
Thanks for meeting us here in our community about Bear Sports Network. I don't believe we provide it, but I can check your area to see if it's included in one of the Sports programming packages. Please send us a Direct Message with your name and serv
How much to add sports network?
How much to add beer sports network I know I have to go up a tear then at Bear sports network and pay tax. What is the total?
Question
I'm not sure if I'm still having an issue, since it's the weekend. I'm only finding out that I'm missing the email when I receive a phone call because I haven't responded. I will respond if I discover further missing emails. Thank you.
missing email
I have just discovered that a few important emails have not appeared in my inbox or spam. In a couple of situations, the sender replied to an email I sent; another situation was a new email being sent to me. The senders are not receiving any error message. I've reviewed settings on my Xfinity email
Question
Comcast XD4 Standalone Modem
How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks
Question
•
Customer Service
Peacock Activation Error PPG_0017 - Need Support Assistance
Getting error PPG_0017 when trying to activate peacock subscription. Need help
Question
•
Customer Service
Cancel Landline
I am looking to change my plan details but the main thing is getting rid of our landline. When I try to build a new plan on line, there is no option to remove the landline.
Question
•
Customer Service
Getting bounced back and forth between support teams sounds incredibly exhausting @vdns76b I wanted to check in, are you still seeing that TVAPP-00500 error on your Roku today?
4 days with no xfinity app streaming video.
I am getting TVAPP-00500 error when trying to stream live TV on Xfinity with the app on ROKU. The app opens up, then when you try to view the channels, it gets hung up. When the tech couldn't figure it out they told me to go to ROKU and ask them why their device is not compatible. (LOL) Yet it was c
Question
I am having the same issue
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
Question
Hello @jason1028kr, and thank you for reaching out here on our Xfinity Community forums. We understand how concerning it can be to lose access to your account right after closing service at one location while you have a new order and installation sch
XfinityCliff
commented
16 hours ago
to the conversation:
0
0
Regarding order [Edited: Privacy] and my account
I have recently deactivated a service in my old address, and started an order ([Edited: Privacy]) for a new address. My existing account is no longer accessible, and is not associated with my phone number of [Edited: Privacy]. All the chat/phone assistance require sign in, which I currently unable t
Question