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Cancel Movie Rental
I need to cancel a movie I just accidentally rented: “A Private Life”
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Billing
Though this doesn’t fix the issue, this is the most honest and responsible way Xfinity support can reply to these. Thank you XfinityShawn for the transparency and acknowledgement you’ve given. Taking responsibility and assuring that a solution is in
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@user_1zetzx This is a known issue that is currently being worked on at this time. I assure you this issue will get resolved.
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Unreliable Internet Speeds: From 1300mbps to 300mbps.
For some time now, our home internet has proven very unreliable. The Xfinity app's speed tests seem to report that the internet speeds will vary on a moment to moment basis, where one minute it's a little above 1300mbps (the usual internet speed we had before this was an issue), but then suddenly dr
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Your Home Network
Cancel service
Hello, I am trying to cancel my Xfinity service. Has been 2 months now but have not been able to reach anyone. I no longer am in need of this service due to it being out of my area.
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Customer Service
@zfastss same problem here
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
Hello there @KMC, just wanted to reach out to see if you were able to have any troubleshooting done on your modem for your speed concerns?
Internet Intermittent
Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've
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Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Yes, the ones Shawn provided above.
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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Same instructions as before?
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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How do I get a hold of you? Same as before?
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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Thanks for taking the time to post on our Xfinity Community Forums page, @user_wz8885. Are you still having DVR issues? If so what is happening exactly, are you not abler set up new recordings, or access previous ones?
DVR access on tv
two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis
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I apologize once again, but that is not a mistake we would make here with our team. We do handle all kinds of escalated issues at our level and regularly find those resolutions that most folks miss, which is why we are here as the dedicated support f
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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user_244z22 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
Tv
Why am I only seeing Welcome connecting to your entertainment experience. I have rebooted twice
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I appreciate you, honestly, but I have been told before that I was talking to top tier and then he cancelled my service without my consent.i worry that you’ll try to upsell me or mess up my account the second I complain. I was taken advantage of so
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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user_ybcxt5 We understand the hesitation and are still here to help. We assure you that since we are a top-tier support, we stay with you till we know you are taken care of!
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
Question
I appreciate the message Shawn but I don’t trust your companies whatsoever. I don’t trust that if I continue trying to work with you, you won’t upsell me, up my bill, lie to me, steal from me and pretend you’re having ‘system issues and therefore una
They couldn’t be worse
I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to
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Hello user_wcfiwm, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will do my best to assist you. That is definitely odd and would bear further investigation. I take it from your post, you have follo
XfinityJeffB
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17 hours ago
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Wifi keeps going out
My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec
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