Xfinity Community Forum

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@XfinityAbbyThe issue is ongoing, your Networking crew is here now. As it was just explained to me, the recent upgrade caused some issue with my entire building regarding signal strength and range/frequency.My tech just said that he would flag my ac

zachwad22

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14 hours ago

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Z

Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

Question

@user_n8150s Thank you for sharing that you have already attempted remote troubleshooting, our team would be happy to take a look at the signals on our end. Please send us a DM to Xfinity Support with your full name and address to get started. To sen

XfinityBillie

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14 hours ago

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Upstream Power 50–52 dBmV, No Splitters, Downstream Perfect – Request Line Tech Visit

Hi, I’m looking for help with a persistent upstream signal issue that hasn’t been resolved by remote troubleshooting. Situation: Modem connected directly from wall jack (no splitters) Xfinity performed a remote reset/reprovision, but levels did not change Downstream (looks good) Power: ~+6 dBmV acro

Question

user_svtvlh Good morning! Thank you for reaching out for assistance with your billing and services through our Xfinity Forums. I'd be happy to take a look at your account, and see what the next best step is going to be in resolving your account. To b

XfinityKassie

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14 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Comcast Xfinity internet not connected. Fix it please.

Internet not connected

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Customer Service

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Hi user_eqtugu! Thanks for visiting our Xfinity Forum. We value and appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I can confirm that customers were notified about the removal o

XfinityAmira

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14 hours ago

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Complaint Regarding Removal of AutoPay Discount Without Notice

To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J

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Voice Control pairing not working.

I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev

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X1

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Phone advertising 5.00

Phone Advertising 5.00 for full payment!

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Devices

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Peacock Premium

I cannot activate my free peacock premium. I am a diamond member for over 10 years so I qualify for this service.

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Xfinity Stream Website

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user_nrb8so I can take a look to see if I have any additional details, however we usually see the same information you have available. Feel free to send us a DM to Xfinity Support with your full name and address.To send a direct message:Click "Sign I

XfinityBillie

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14 hours ago

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WiFi outage in Antioch TN

Can someone give me an update on when WiFi will be restored in Antioch TN it has been 4 days now and I have been having to work from my mobile hotspot. The only update I can get from the app or when I call is “as soon as possible” I need more than that, is someone working to get it fixed??

Question

@user_68tjx8 Thank you for making us aware that you've lifted the freeze via Forums. I'd be more than happy to take a look at your account to see what we can do to help. Let's continue our conversation via DM.

XfinityRaul

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14 hours ago

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Unable to get credit updated

I recently signed up for xfinity mobile, but my credit had a freeze on it. I am now unable to get any promotional offers to buy new devices. I've lifted the freeze but can't seem to get Xfinity to update or re-run the credit check - please help.

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Ridiculous no other providers are out except for Xfinity

user_nrb8so

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14 hours ago

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WiFi outage in Antioch TN

Can someone give me an update on when WiFi will be restored in Antioch TN it has been 4 days now and I have been having to work from my mobile hotspot. The only update I can get from the app or when I call is “as soon as possible” I need more than that, is someone working to get it fixed??

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@user_y73cbr Were you able to find any info at that site or in the app ?

EG

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14 hours ago

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outage

outage sacramento area 95829 send help.

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Complaint Regarding Removal of AutoPay Discount Without Notice

To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J

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Customer Service

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Customer Service

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Way too frequent outages due to “Network Performance Issues”

For the last few months, we have experienced frequent outages due to network performance issues. No heads up or warning just happens. My fiancé works from home full time and must remain connected and she has to clock in and out. These outages have greatly impacted her ability to work. She has missed

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Your Home Network

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@XfinityGabriel who decides if "wifi intelligence" is enabled? I don't use and won't use Xfinity wifi.

Jim__B

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14 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Echoing what others are saying here. I contract with Xfinity for Internet Service and do not wish to receive any communication from the company that are not related to Internet Service. The response here is nothing more than gaslighting to jus

user_fq3tlq

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14 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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user_612gt2, Thank you for reaching out to Xfinity Support! I know that the weather has affected a lot of customers over the past few days. I can assure you that our technicians are working as quickly as they can to get service restored. You can chec

XfinityAngie

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14 hours ago

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

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