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Customer service [Edited]
Worst customer service, can never get anyone on the phone constant service interruptions? While still being charged over market price for just Internet service $120/month! RIDICULOUS
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Customer Service
Liars- free phone was not free
Xfinity conned my son into getting a mobile line and phone he didn’t need. The line is free for a year BUT the phone was not! After getting his first bill, we tried and are still trying to send the unused phone back. We were told to drop it off at one of their stores. They not only wouldn’t take it
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Customer Service
Sounds great! We recommend setting up an appointment before you go, just visit xfinity.com/store. We'll check in tomorrow to see how that goes!
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
False promises
For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?
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Terrible customer service
I'm currently experiencing an outage, my second in recent months. Their automated system just keeps telling me it will be fixed by 2:40. It is currently 3:40, but they are still giving me the outdated time. I cannot reach anyone on the phone to get an updated time, and their online chat service will
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Customer Service
@mortt999 Thank you for making us aware the ESPN Unlimited plan doesn't want to appear on your TV via Forums. So that we don't go over something you've already done, can you please walk me through what you did on your end to sign up for this plan? Do
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Hi user_j1k2jt! Thanks for taking the time to reach out on our Xfinity Forum regarding this payment concern. I am sorry to hear about the issues you're running into when trying to make a payment. You can pay your bill at xfinity.com or through the Xf
Trying to pay my bill!
[Edited: "Language"] trying to pay my bill or connect to customer service i need to look for another carrier try to pay is very stressful not to mention tiresome im gooa have to cancel soon does anyone know where i can send my payment ?
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@user_11vneq Thanks for confirming that you used the same password and re-adding it back again in the Outlook app worked. Are there any additional issues that I can address while you have me? Would you like me to do a quick account review to make sur
Email on iPhone
I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook
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@daryll1, thanks for chatting with us today regarding your account. Feel free to create a new post if you have any other questions or concerns, and we would be happy to assist. Take care!
Issues with Payment Arrangements
Been having financial struggles lately so I’ve been behind on payments. First I made a payment plan for $96/mo spread over 12 months. It was confirmed and I have the screenshot. Our service was interrupted during a snowstorm a few hours later and then once it came back on the payment plan was no lon
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Hello user_2ul3c3 thank you so much for taking he time to reach out here via our Xfinity Forums! Based on how you've described the situation, your promotional discount likely fully expired. For promotional plans started between 2025-2025, an addition
why did my bill double?
I have been spending $45/mo. since i started with Comcast - now my bill has doubled. Why?? The bill/invoice is littered with (-) $84, (-) $34, etc.... but i dont know why my base for a year was $45 and now $80 - PRICE LOCK GUARANTEE??
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False promises
For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?
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Customer Service
Thank you for reaching out on our Xfinity Community forum @cdkile and letting us know about the experience you've been having. It certainly sounds like you've had a very frustrating experience trying to use your Xfinity Streaming app on your Ap
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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Agreed. Comcast promised their customers that they could keep their email addresses forever as long as they signed into xfinity every 90 days. Now they can't even come up with a coherent answer to how do we keep our comcast email without migrating to
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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@XfinityDemitrius I have been talking with the chat for a while and after some delays, I can't continue the conversation at all and got slapped with this. Thanks for reaching out to us in reference to switching to Internet Essential. Regrettably, w
Internet Essentials + Home Phone
I already have Cable with Xfinity I just finished applying for Internet Essentials. However, I also need Home Phone service. It's with my current ISP so I want to port that number over. I understand it's a separate service and different fees; that's fine. The number we have is old and associated wit
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Thanks for the super quick reply. I'll be near the West Orange store tomorrow, so I'll check. Thanks for the offer.
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
Question
Jurassic Park Ad
How do I stop this ad from taking over my TV. It is either a repetitive commercial or gets stuck on loop and I have to leave the streaming app and go back in to make it go away. It is incredible annoying.
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Xfinity Stream Website
I used the same password. This was using the OUTLOOK app.
Email on iPhone
I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook
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user_11vneq, Thanks for letting us know that it seems much better after deleting the original email and re-adding it back again in the mail app. Did you use the same password, or did you reset the password too?
Email on iPhone
I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook
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@user_e8x671 Thank you for making us aware that you haven't received the order for these 2 xFi Pods. I would be more than happy to review your account to check the status of this order. Please send a direct message by clicking the chat icon in the up
XfinityRaul
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False promises
For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?
Question