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Hi. Norton Security Online/360. Not the comcast suite.

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norton safe email

Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?

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Hi there, @user_nyii59! Thanks for reaching out to us here on the Community Forum. We would be happy to help. What did you need a hand with regarding your bill?

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Bill problem

I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity

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Bill problem

I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity

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Sorry about that, @user_ira3! You likely get notifications when we respond publicly, but I believe there's not an option for direct messages. Still, not to worry! We are still here and happy to help :) It sounds like you're caught in a frustrating lo

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delayed emails using web email https://connect.xfinity.com; happens multiple times per day

Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for

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I am having the same issue. It only happens when I try to watch paramount + shows on the TV with my main cable box (the one with DVR). There is no internet connection on the device. It's through the app on Xfinity for Paramount +. Like eveyone else,

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19 hours ago

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Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

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user_p5aavl We appreciate your interest in our services and are sorry that you changed your mind. If you would ever like to reconsider, our team would love to welcome you to our Xfinity family! I hope you have a fantastic rest of your week.  

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Cancel installation

I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.

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Hello, @GEO2012, and sorry for the inconvenience with your email access. Can you provide more detail of your experience with that second iPad that is being denied access, so we can assist? For example, are you getting an error code or message? Is it

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Comcast.net email

I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice

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Signing into my Comcast Email [Edited]

I need to sign in my Comcast email address

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@user_4uqmdw​ I have had the same issues and feel your frustration. I also have few other options, otherwise I would walk away from Xfinity. With one of my issues, I lodged a complaint with the FCC (which you can do on-line). Xfinity was charging me

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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500 error when attempting to change payment info

Need to change payment info. Receive a 500 error when I try.

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user_p5aavl THank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you with your request to cancel the appointment. Please send us a DM to Xfinity Support with your full name and address to get started. Yo

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Cancel installation

I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.

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@user_2l26ve Our team is here to help. Can you clarify if this is for your mobile account or for your internet account? As a friendly reminder our Xfinity app is free to download and is the best place to confirm the services you're signed up and conf

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I have been lied to. and not being given discount credits

Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h

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I'm sorry for the trouble with the music channel Marcus3344. I'm so happy to hear it's working again! Is there anything else that we can help you out with?

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Music choice

Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh

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Cancel installation

I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.

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I was told that I would have unlimited data both by the WEBSITE and a CUSTOMER REPRESENTATIVE WHEN I SIGNED UP. I got a call saying that I've used half of this month's data. I hate this company, total ripoff.

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I have been lied to. and not being given discount credits

Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h

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@user_accd50 Thanks for reaching out to us, we do apologize for any inconvenience you're having using the Xfinity streaming app. Can you tell me what troubleshooting steps you've done like uninstalling and reinstalling the app, clearing caches and c

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Sound Out of Sync for On Demand Content

I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content

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