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I am currently waiting for a call back to cancel Xfinity voice and want to change my cable channels to basic only. I spoke on live chat at approx. 1145 this morning it is now 246 in the afternoon and have not received a call back. I would like to get

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Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

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VOICE MAIL NOT WORKING

I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X

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Concern moved here to the Customer Service help section.

 commented 

15 hours ago

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Xfinity support

I need to cancel mlb extra innings on my account. I went in store and they can’t cancel it and the rep on the phone kept sending me things to click but my internet is so bad I wasn’t able to click anything to cancel. Please cancel asap. I do not want this package on my account.

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Old comcast box on house that I moved in I need removed.

Hello, if there is an old comcast box attached to the house that i Just moved into and it’s no longer being used am I able to have it removed? Do I have to pay for it?

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Are you able to successfully log in to your email through the Yahoo Mail email portal, but not seeing anything within your Inbox @user_k3bw7b?

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transferred emaild from comcast

i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26

Question

i sign in but noting from my pervious accounts are showing nor are my return emails,. This is beyond and frustrating and i do not want to lose all my information.. [Edited: "Personal Information"]@yahoo.net or [Edited: "Personal Information"]@comcas

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transferred emaild from comcast

i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26

Question

user_wv7577, Thank you for reaching out. I hope you are doing well today. I see you got an email stating you have 2 devices connected that you are not aware of and don't own. I can certainly see how this would be concerning. When you open the Xf

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why does Xfinity tell me I have two "smart Home" devices...

I received an email from Xfiniti showing me that I have 2 "smart home" devices. I don't have anything but a tv, laptop and cell phone. What are these "smart home" devices? And I don't appreciate not being able to connect with customer support. I especially don't like being directed to POST on "X " t

Question

Where is all my yahoo information that was supposed to be transferred from comcast.net...frontier.comcast.net to the new yahoo.net....i can't get the right password.. [Edited: "Personal Information"] or [Edited: "Personal Information"]

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transferred emaild from comcast

i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26

Question

It took Xfinity seven days to restore my service. During that time, I had no choice but to switch to Verizon because I couldn't go without a working phone. The level of service I received was unacceptable. I was given the runaround, no one could prov

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Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service

I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel. My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspend

Question

It took Xfinity seven days to restore my service. During that time, I had no choice but to switch to Verizon because I couldn't go without a working phone. The level of service I received was unacceptable. I was given the runaround, no one could prov

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Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service

I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel. My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspend

Question

@maddie77 Thanks for reaching out to us about your refund. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Here are the detailed s

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Had a Payment Arrangement Set Up...Just to Pay For the Same Bill Twice

I am hoping that someone from Xfinity who has the ability to actually help will see this, because my experience with customer service has been completely unacceptable. I have been going through financial hardship, so I contacted Xfinity in advance and arranged a payment plan for my July bill. Fortun

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Advanced call forwarding

How do I extend the number of times my phone rings before it forwards it to voicemail?

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why does Xfinity tell me I have two "smart Home" devices...

I received an email from Xfiniti showing me that I have 2 "smart home" devices. I don't have anything but a tv, laptop and cell phone. What are these "smart home" devices? And I don't appreciate not being able to connect with customer support. I especially don't like being directed to POST on "X " t

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Hi there @user_3toj9o. When did you make the plan change? It can take up to a billing cycle for the new plan to show on the app/website.

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New plan

I changed my plan yet my bill still looks the same when will I see a change on here

Question

@user_b78db1 Thanks for reaching out to us about moving your pole. I just wanted some clarification: we are Comcast. If you would like to have the pole moved by Verizon, you would need to contact them.

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Pole transfer after Atlantic City Electric

Atlantic City Electric has installed a new that was hit at my residence please transfer so we can contact verizon to relocate and remove the old pole. Thank you

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YW @XfinityAldrik​ !

 replied 

16 hours ago

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Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?

As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and

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