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Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
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Your Home Network
Xfinity support
We had our cable installed in the spring but the ground was too frozen to bury it. We haven’t had anyone come out to bury it and still need it buried. Thanks!
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Customer Service
user_kexs3v - Can you please let us know if this issue persists when you try using another device? It is just one product generating this error?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Thank you for reaching out to our team about those charges. I will be happy to take a look at your account from here and see what options we have for those. In order for me to access the account I will have to ask you to send me a direct message with
charged for to streaming plans that I never asked for
I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.
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Cable box
If i have a smart TV, do I need to use a cable box? If not, will I still receive all the channels that I have with the cable box if i take it off my tv
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Xfinity Stream Website
@user_5wcgd2 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Try here, using the webmail and you
Accessing my email [Edited]
I want my email. Xfinity made it impossible for me to access it. [Title Edited: "Personal Information"]
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i’ve tried everything but using a different device . the error i’m getting on amazon is the error i just explained to you.
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Moved from Email forum
Xfinity pass expired
I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then
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charged for to streaming plans that I never asked for
I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.
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Billing
@user_ppoxze We are happy to have helped you get on an internet only plan per your request. The Xfinity team is always here to help if you should need us down the roday. Have an awesome day!
Cancel TV service keep internet
I am trying to cancel tv streaming but keep my internet only without calling the 800 number any suggestions to do through chat only.
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Good Luck. The military benefit is such a mismanaged program with perks that are not clearly stated. Internal communication is poor at best giving you nothing but endless transfers or dead ends. My benefit took 6 months of inquiries endi
military verification
I verified my military status weeks ago yet my account has not updated. When will my account reflect my military status?
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user_kexs3v - Thank you for elaborating. Have you tried clearing cache and cookies on your device or trying to use another device to process your order? What is the error you're receiving on Amazon?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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@jetman01 If the accounts haven't been signed into for a long period, they might be deactivated. The fact that you don't get a bounce message doesn't mean they are still active. Do you have the user ID and passwords for those secondary
Comcast.net email address
I am the primary Xfinity account holder. Two legacy Comcast.net secondary email accounts for family members were set up years ago and have not been used for several years. They still appear to accept email, since messages sent to them do not bounce back. How can I verify whether these accounts are s
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@user_aifhtp Not yet - tech support unable to resolve on the phone. LIve tech visit set up. Will update on result.
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Xfinity pass expired
I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then
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Billing
user_mvb21 Hi there! We can see why that would be frustrating, especially when the Stream app recognizes your home network on your phones and iPad but not on the Apple TV. Since the issue is isolated to the Apple TV, we’d start there. Pl
Xfinity stream app is stuck on tvgo when I’m at home
I use the xfinity stream app on Apple TV 4K all new updates and it says I’m not on my home network. I have it hardwired and it still says I’m not on my home network. The app works on every other phone and iPad but not on the Apple tv
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user_s5a4ew Thank you for letting me know. When you tried the online portal, what browser were you using?
Payment
I've been trying to make my payment since the 18th and your site keeps telling me can't be processed due to technical issues. Don't tell me to clear anything or need to make setting changes on my phone because I've been paying with this phone for over a year. I will cancel my subscription if my serv
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user_iaemwd Great question! Someone will need to be present over the age of 18. The technician will repair/replace the cable and check on your connectin to confirm it's working before they can complete the appointment.
Internet out after excavation - cut cables visible outside townhouse
Utility work has been done next to my townhouse, and it looks like buried wires were cut, at the same time my internet went out and has been out. I can’t find a way to report this to Xfinity since the chatbot tells me it’s either a modem issue or I need to schedule a technician at cost.
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i am unable to show the error message but i can tell you what it says. when i try to use the card it shows and says order on hold , please try again or select a new payment method and that is when i try to use it on amazon . it won’t work with anythi
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Good afternoon, @user_m71py3 . I apologize for the inconvenience you're experiencing with your Xfinity WiFi Pass. Support for Xfinity WiFi Passes is more limited than support for traditional Xfinity residential services, so our ability to troubleshoo
XfinityRichard
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Xfinity pass expired
I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then
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