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Problem with changing the address

Hi Xfinity Support. I need help with an existing Internet move order. About a week ago, I went to an Xfinity store and requested to transfer my existing Xfinity Internet service from my current address: [Edited: "Personal Information"] to my new home: [Edited: "Personal Information"] The representat

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Customer Service

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Moderwarfare 4 beta code assistance

Hello, I recently signed in to redeem my beta code, and I was directed to the page where the code was available. I clicked the copy option for the code, which redirected me to the website to redeem it. However when I tried to paste the code nothing was entered into the redemption field. I was then u

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Customer Service

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Greetings, user_drl8pp! Thanks for posting about the audio issue experienced on the Tennis channel with one of your TV boxes. Rest assured, you have reached the right team to assist you! By chance, have you tried to unmute the channel network and unp

XfinityNatalie

 replied 

11 hours ago

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U
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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Yes - no improvement.

user_tlwv7m

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11 hours ago

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U
stream hisense firetv issues

Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w

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Need agent call asap.who.can fix it

user_rmgzuy

 commented 

11 hours ago

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U
Agent error in setting up payment plan

Emma put wrong payment date on payment arrangement Need it corrected

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U
Agent error in setting up payment plan

Emma put wrong payment date on payment arrangement Need it corrected

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Billing

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Home security Customer Service

As I started my journey with Xfinity this morning on the phone, I quickly began to realize, after talking to 4 different agents, that today just was going to be my day UNTIL I finally got connected to the person who could handle my particular situation, by the time I connected with her I had already

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Customer Service

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user_aag58b Thank you for reaching out to us over our Xfinity Community Forums. I'm sorry to hear you have had so much trouble getting the Xfinity Home services up and running. Our team would be more than happy to review your account, and escala

XfinityMartyR

 commented 

11 hours ago

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Dispute

I am formally disputing the Xfinity Home/security charges and the remaining Xfinity Video Doorbell equipment balance on my account. I signed up for Xfinity Internet and Smart Home on February 20, 2026. The Smart Home service included an Xfinity Video Doorbell that I was never able to successfully in

Question

Good afternoon and thank you for visiting Xfinity Forums for your service concerns! We're sorry to hear you are having trouble with your service. Have you signed up to receive notifications on the Xfinity app? This is a great resources to help you wi

XfinityEva

 commented 

11 hours ago

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All day no Internet

I get that this has to be done. However Xfinity should refund the days or hours lost to customers for repairs or up grades. These days especially seniors need every penny. TV and Internet for some of us is our only outlet. It is not right to pay for a service customers do not receive.

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Why Xfinity billed me 25 dollars for service

What did Xfinity bill me 25 dollars for services?

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Billing

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

12 hours ago

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U
Need cable buried

I have a temporary cable above ground from my front pedestal to my backyard to the back pedestal and has never been buried and been there for over a year I need that buried ASAP

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U
How do I get this resolved?

I was promised by an agent that xfinity would pay off my remaining balance with Verizon if I switched over phone plans. So, I did, only to find out the next day that I was lied to. I've been given the runaround by multiple agents. Was promised a callback from a supervisor, only to get a call from so

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Devices

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They operate with equipment out of the 1980's! I have Paramount+ and it looks as if it is being broadcasted in analog!  And I pay over $400 a month for this joke of a cable company.  The ONLY reason I stay with them is because my wife has

b1nxChris

 replied 

12 hours ago

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U
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

12 hours ago

 to the conversation: 

0

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Dispute

I am formally disputing the Xfinity Home/security charges and the remaining Xfinity Video Doorbell equipment balance on my account. I signed up for Xfinity Internet and Smart Home on February 20, 2026. The Smart Home service included an Xfinity Video Doorbell that I was never able to successfully in

Question

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How long will the Xfinity Insights Community be down for maintenance/updates?

user_cv5f29

 commented 

12 hours ago

 to the conversation: 

0

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U
Xfinity Insights Community

How long will the Xfinity Insights Community be down for maintenance/updates?

Question

U
Two things: (1) unused wire I need to have removed, (2) need wiring for service

Hello, we are doing a remodel, and there are two things I am hoping to get help with at the same location: 1. There is an unused Xfinity wire at street level that I would like to have removed. This was in use before the remodel, but is no longer needed. 2. I need to get wiring installed for Internet

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Customer Service

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Help configuring ports. TECHNICIAN NEEDED

I need an escalation for an inbound IPv4 port-forwarding/NAT issue. My PC is 10.0.0.199 and my public IPv4 is [Edited: "Personal Information"]. TCP 47984 is confirmed LISTENING on 0.0.0.0 on the PC, and Windows Firewall explicitly allows TCP 47984. The Xfinity app has a TCP 47984 port forward assign

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Your Home Network

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Xfinity not allowing connection to any .mil site

Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

12 hours ago

 to the conversation: 

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U
Peacock issue

My Xfinity account shows Peacock as Activation Required, but when I click Activate, Peacock says ‘Your Xfinity account is already linked to another Peacock account.’ I need the existing Peacock/Xfinity link cleared so I can activate Peacock

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

12 hours ago

 to the conversation: 

0

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U
Xfinity Insights Community

How long will the Xfinity Insights Community be down for maintenance/updates?

Question

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