Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (488.4K)
Same here. I've been with Comcast, now Xfinity, since they bought Adelphia Cable in 2006. That's 20 years. Now, when I call, I refuse to chat. When my son is with me, I have him do that chat thing. I get the same [Edited: "Inappropriate Language"] ab
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
Question
Hey there user_60pn25 🙌 We definitely don't want you to be without your channels on any platform, so I appreciate you stopping by for us to help! To get started, can you let us know what you're seeing when you tune to the channels that are missing f
TV channels not working properly on any TV and Streaming.
TV Channels not coming in properly on TV and cannot stream TV on computer.
Question
Hey there, @KatLady3, thanks for reaching out through Xfinity Forums regarding your cable services. Are you still having issues with your connection? We would be happy to help with troubleshooting.
Cable on all my home TVs are not loading [Edited]
The Cable on all my home TVs is not loading since around 330 pm and tried to call but can not get thru Kathy [Edited: "Personal Information"] [Title Edited: "Personal Information"]
Question
Hey there, @user_5ixn5o, thanks for reaching out through Xfinity Forums regarding your TV services. We would be happy to help you with troubleshooting Channel 16. Are you getting any error messages or codes when you attempt to access the channel?
Xfinity tv
watching weather channel (16) kept repeating changed channels put back on 16 no picture or sound on any channel now
Question
Hey @user_3ak7tw, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you
Cable service not working - Wellesley, MA
Cable service is not working. We just see black screen and no sound. However the guide an channel information shows. Internet and phone connections are fine.
Question
Setting up a 2.4 GHz network
I bought a robot vacuum cleaner that needs to connect to a 2.4 GHz network. Xfinity made me upgrade to a router that does not allow for dual band setup, like the old ones did. I have tried calling support and chatting with the AI agent, and neither option actually solved the problem, or even let me
Question
•
Customer Service
RelentlessOne Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We va
I have no TV
I am in PA and have internet but no TV. Can’t get help anywhere. Started about an hour ago.
Question
Hey @user_48315n, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you
have a black screen
I have unplugged the router and TV box. Tried to call customer service and all it says that the phone call can't be connected. 1-800-934-6489.
Question
Hi there, @user_sekf65! Thanks for taking the time out of your day to reach out about your TV service. I am sorry that is not working. I know that is a frustrating thing to have happen. The Xfinity app is a great tool to check on your service. It wil
My TV is not working and I cannot get your phone numbers to work
My TV stopped working. All phone numbers you have on my bill don't work.
Question

Greetings, @user_4h0fsz! I am sorry that your TV service is not working. I know that is a frustrating thing to have happen and not something we want. You did a great job with resetting, checking the cables and sending a system refresh. Our engin
XfinityRay
commented
9 hours ago
to the conversation:
0
0
Tech support
Video service is out. Tried reset, unplug, refresh and no comcast service
Question