Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (485.8K)
Cable cut and hanging off pole
There’s a cable cut on the pole outside my house. I need a local repair crew to dispatch and fix it. This is not a service request for my home. I want the line hanging in the street to be repaired on the pole.
Question
•
Customer Service
Xfinity prepaid gift card help!
Hi, I was issued a Xfinity prepaid MasterCard and I'm having issues using it to buy an Amazon gift card because I want to use the full balance of the gift card and I'm having issues using it. I've been trying to call 866-385-8392, but there is no way I can contact a human person and it is incredibly
Question
•
Customer Service
Cancel plan
Hi, I just want to know if there’s a way to cancel my Xfinity plan
Question
•
Customer Service
Very very disappointed and agitated
I ordered service a week ago and have had nothing but problems.. I have been on the phone with customer service over 10 times and have wasted several hours of my time.... every time I call, they say my modem is fixed, then 5 minutes later, i lose internet... one person scheduled me a technician, the
Question
•
Your Home Network
I agree with the OP. Comcast has got to get a deal done.
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
Question
Why can't all the comcast people answer me?
Is Comcast still paying NFL?
Since your contract with NFL ended I must assume Comcast is no longer paying NFL. So why are you still charging me?
Question
Update: This has been fixed. I posted else where and got help. There were many working on this voice mail issue that seems to have affected a bit out there. This needs to be marked as solved/fixed.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message. Update: This has been fixed. I
Question
user_ayc2zb Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to
Internet Service line cut needs repair
2 Xfinity techs have been to my house to repair the service line that was cut by my neighbors contractor. The first said they couldn’t fix it and would be in touch, they weren’t. The 2nd said he would submit a ticket but no further info was given. How long should I expect to be in the dark ages with
Question
I can't log into my outlook email. yesterday , i had to erase the connection and re-install it for it to work.
I can't log into my outlook email. Yesterday, I had to delete the connection and re-install it for it to work. It is out again this morning.
Question
•
user_iut12q That's great to hear! Thank you for the update.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message. Update: This has been fixed. I
Question
Internet Service line cut needs repair
2 Xfinity techs have been to my house to repair the service line that was cut by my neighbors contractor. The first said they couldn’t fix it and would be in touch, they weren’t. The 2nd said he would submit a ticket but no further info was given. How long should I expect to be in the dark ages with
Question
•
Customer Service
user_jzatgy Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having, and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructi
iPhone stolen at FedEx store
Seems like this is a known issue . My tracking says the item arrived Saturday June 13th at the FedEx location. There was no attempt to deliver and the last scan was at the store. Today is Wednesday and I’ve been told to file reports and file a complaint. This investigation need to be quick because I
Question
Good morning @user_1ayvvo, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues sending us a direct message with the steps provided. You may have to log out of the forums w
peacock
I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?
Question
... What is the name of that folder and where do i find it for access? https://www.xfinity.com/support/articles/yahoo-email-migration-overview says oversized attachments "... will be moved to a separate folder in your Xfinity Email inbox ..." and "
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
Question
Got it, @user_i13yeu. We don't fully support prepaid services here on social media. Specifically the billing. That is done via the site at : https://my.xfinityprepaid.com/ and the XFINITY Prepaid assistant here. However, we can check to see if we are
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
Question
No, it was prepaid. I have an Xfinity modem and pay monthly to refill. Did it but Xfinity took my money and disconnected my internet and now trying to force me to get a plan and mobile services. Agent told me that I would not get my money back.
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
Question
Concern moved here to the TV help section.
EG
commented
16 hours ago
to the conversation:
0
0
No cable service
My cable channels are not working
Question