Xfinity Community Forum

@XfinityRay I don’t know how to post publicly, I specifically searched to do so because I think other customers should know how your customer service interacted with me that day.

ElizJe1988

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16 hours ago

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NEW CUSTOMER - HORRENDOUS SERVICE

After FIVE TRANSFERS and 2.5 hours I sent an email to support@xfinity mobile and it was rejected. But here, go ahead and read what I wrote and tell me if this is fair; God, I really hope this is an email that gets to someone who [Edited: "Profanity"]. And excuse my language but after reading this an

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Idalmi

Tengo un problema hace un mes y medio estaban trabajando los contratista de Comcast y abrieron un hueco en mi propiedad ellos no pidieron permiso bueno el problema es que se me está tupiendo todos mis servicios porque rompieron la tubería y ahora nadie responde

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I am having the same problem. TV not connected to the internet, everything else is working. I turned the TV off and the router off, nothing worked.

user_oxtxz8

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17 hours ago

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How do I get my wifi to reconnect to my tv

I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2

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I appreciate you bringing this to our attention @user_8t9cra. I definitely want to help you get that phone line sorted out. If you could send our team a direct message with your full name, the name listed on the account (if different), and the

XfinityQuemekia

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17 hours ago

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Cancel a phone line

I thought I had a phone line cancel but it is still on my account

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Hello @user_o34qeg and happy Sunday, I'm just reaching out to see if you were able to have your Hulu concerns answered?

XfinityDuron

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17 hours ago

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Free Hulu with Xfinity promotional

How to I log in for Hulu with free subscription promo

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Cancel a phone line

I thought I had a phone line cancel but it is still on my account

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Customer Service

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I am logged in on the xfinity. is there a place i need to look? Try https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're invited to upgrade your em

BruceW

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17 hours ago

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yahoo mail

am i eligible for the yahoo upgrade?

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Thank you for confirming that attempt. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right

XfinityJohnG

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17 hours ago

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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@user_duo9tb, Thanks for reaching out to us regarding the exposed cable lines at your home. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. What is your full name and address?

XfinityCarolyn

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17 hours ago

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Exposed cables in my yard

I do not have Xfinity (and dont want it) but have had exposed cables in my yard for a long time (over a year).

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Yes I have, all it shows is that is is peacock premium. There is no option to unlink

user_xi7s6b

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17 hours ago

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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Thank you for reaching out to our team. I will be happy to look into that Peacock issue from here. Have you already been to the www.xfinity.com/yoursubscriptions site to see if you need to unlink your information from the previous account?

XfinityJohnG

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17 hours ago

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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@user_wam63t How do I get to my emails https://connect.xfinity.com/appsuite <----- try here if you have not transitioned to Yahoo! Mail https://mail.yahoo.com or https://login.yahoo.com <----- if you have transitioned to Y

Again

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17 hours ago

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Comcast.net

How do I get to my emails

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Not happy. 75% of my recorded programs stopped in the middle of a show & displayed message about Fox. Fox is a main station I watch, and from the comments I see I’m not the only one. If I have to pay for streaming to get the programs I want

user_40gcey

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17 hours ago

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When will we get Fox 13 back on Xfinity?

Our local Fox 13 has been off Xfinity for too long now. It’s the channel I watch the most. I have cable so I don’t have to bother with an antenna or 20 different ways of getting the channels I want. I hav cable so I can record. This is ridiculous and frustrating.

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user_qvw1hi Welcome to our community forum! Thank you for letting us know that you're interested in converting your aerial cable to an underground connection. Please send a direct message to Xfinity Support by clicking the chat icon in the upper

XfinityEmilyB

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17 hours ago

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Need cable rerun and buried underground

Our xfinity wire running along our house was attached to our trim and is dislodged, swinging in the wind and hitting our windows. Instead of just reattaching it, we instead want it buried underground. The cable isn’t long enough to do that now, so it needs replaced. I went to the Xfinity store, expl

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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So it’s now been over a month and Xfinity hasn’t had the decency to update me (or anyone else I’m assuming) with any kind of update on when I/we will be getting back the channels we continue to pay for yet cannot access. I went through just my list

user_5tkgq4

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17 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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rbgee, we will be glad to help if you are still running into issues on your end. Each situation is different, but at times, we may have to open a ticket to find a solution. Can you tell me more about any steps you have taken so far? To confirm, have

XfinityVianney

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17 hours ago

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The Wifi tab on the xfinity app is missing, I can’t access my router settings.

I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions

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Need cable rerun and buried underground

Our xfinity wire running along our house was attached to our trim and is dislodged, swinging in the wind and hitting our windows. Instead of just reattaching it, we instead want it buried underground. The cable isn’t long enough to do that now, so it needs replaced. I went to the Xfinity store, expl

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Customer Service

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Exposed cables in my yard

I do not have Xfinity (and dont want it) but have had exposed cables in my yard for a long time (over a year).

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Customer Service

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I really hate to hear about the issues you are having about your internet speeds. Were you able to get them resolved? @mert69

XfinityDuron

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18 hours ago

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Capped at 100mbs for the last 6 months.

Was paying for 800, then 600, now 300 and my speed test shows 93mbs. Called on phone for no help. Can't access router from PC. App is Android. Tablet / WIFI same 93mbs. Getting ticked !!! When paying for 800, was getting 8oo+. No wires or settings changed. Tech on phone says all good, no problem. An

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