Xfinity Community Forum

user_oyvk8n Hi there! We are happy to work together on this, what site are you having issues with trying to access?

XfinityJorge

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6 hours ago

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How do I get online again

Unplugged everything shut computet several times

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user_ggne7p Cool 👍 That makes things extremely easy. We can take a look on our end to see if things are in motion. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look

XfinityTommy

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6 hours ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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U

YES. It is all wide open. Though the neighbor has a fence and a dog they don't want to get loose. Nothing is locked.

user_ggne7p

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6 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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user_meka Hi there! With an Xfinity NOW WiFi Pass, you can connect multiple devices, but each device must be connected to the "xfinitywifi" network and authenticated through the WiFi Pass portal. If you're trying to add another d

XfinityAirelle

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6 hours ago

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secondary connection with Xfinity NOW WIFI PASS

HOW DO I CONNECT A MORE THAN ONE DEVICE TO MY XFINITY NOW WIFI PASS.

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T

Unaddressed ECM Ticket – Safety Hazard

Exterior Construction/Maintenance (ECM) is required ECM Ticket: [Edited: "Personal Information"] There are two dead overhead wires that need to be removed. The trees are pulling on these lines, and they are already causing damage to the house and present an ongoing safety concern for our property an

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Customer Service

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user_ggne7p Is the pole accessible without need for the team to be provided entry?

XfinityTommy

replied

6 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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U

Thanks for the detail. It sounds like ATT has taken that step. But they mentioned someone with Xfinity would reach out to us. And we have not heard from anyone. Knowing the typical timeline is 45 days is helpful. Though we needed this project finishe

user_ggne7p

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6 hours ago

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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user_ggne7p AT&T would normally directly contact us to move to our lines when their work was finalized. The process is usually pretty seamless. Very sorry about the long process, but these types of jobs are pretty involved with coordination and p

XfinityTommy

replied

6 hours ago

to the conversation:

0

U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

Question

U

So if ATT has moved everything and the xfinity field team knows to move the lines (we have not heard from anyone and don't know where this is in process) it should automatically happen? Is there any way to confirm the xfinity team has it scheduled?

user_ggne7p

replied

6 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

Question

U

ATT already set up the route. Hence 6 months since last we contacted you all about how to go about this. Your lines are all that need to be moved. ATT is taking care of the rest.

user_ggne7p

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6 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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@user_4covch Thanks for reaching out. I understand how important it is to make sure you have services that fit your household’s needs. I’ll be happy to review your account and set the right expectations. To get started, please send me a

XfinityOrlandoM

commented

6 hours ago

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live agent

i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated

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user_za3wps Hi there! Thank you so much for using our Forums and for taking the time to contact us. We are here to work together and help you make the changes you need to your account. In order to get started can you send us a DM with your full name

XfinityJorge

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7 hours ago

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I need to cancel my WiFi

Cancel home Internet

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@user_2wtd76 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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7 hours ago

to the conversation:

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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user_ggne7p To be fully transparent, getting a utility pole moved is never a quick process, there is a good amount of approvals and scheduling that goes into this. Typically, when the pole is moved our field team is notified to move the lines automat

XfinityTommy

replied

7 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

live agent

i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated

Question

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

secondary connection with Xfinity NOW WIFI PASS

HOW DO I CONNECT A MORE THAN ONE DEVICE TO MY XFINITY NOW WIFI PASS.

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Hello, @user_zhu9ee. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

replied

7 hours ago

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Sent to Collections

I received a text this morning that my account has been placed for collections. I haven’t been a customer with Xfinity for over two years and cancelled my account in store. I was told by the agent that my account is all set and I wont be charged. I removed the Xfinity app from my phone and haven’t r

Question

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

I need to cancel my WiFi

Cancel home Internet

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user_vvlj6l Hi there! Thanks for taking the time to reach out to us. Our team would be happy to assist you with this concern. Can you please send us a direct message with your full name and service address so we can take a closer

XfinityAirelle

commented

7 hours ago

to the conversation:

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U

Cable repair

Buried cable in backyard is cut and needs to be repaired

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@user_0jqou4 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

commented

7 hours ago

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My Xfinity Internet and TV plan

Is there a promotion available that matches your current new customer rates so I don't have to switch providers ?

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