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@user_3jpj0y I can see how important it is to try to locate the missing email. I don't have an article to share on how to locate the blocked email. You may have to connect with our Customer Security Assurance (CSA) department for assistance. You can
Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period
Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you
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I pay a lot of money each month for cable Internet, and phone, which is never late. I was told Peacock was free for two years and I can’t get into it. Even had a representative from Xfinity here for a different issue and we both signed in crea
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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Yes, its intermittent, its a temperature based thing. Starts to be really bad around 1030-1230 is the worse about 60f+. Than remains bad till about 8PM once it gets below 55-60f everyday. It'll drop out for a few seconds every minute or few minutes
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
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Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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Your Home Network
That last trace snapshot in time is not revealing any issue. Perhaps something intermittent is going on.
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
Question
Is there any fix for this Peacock issue? I have the same issue as the post above. I have been on the phone and chat with at least 5 people and have not gotten the issue solved. I have been trying for the last 3 days. I got this as part fo the interne
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
Question
Hardware Sync and DVR Storage Issue - Diamond Member
I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.
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X1
Hello @user_lgj5r4 Thank you for choosing us as your service provider, I can look into this further. I will need to gather some information from you. Please send us a direct chat message with your full name and complete service address to “Xfin
Moving to new Apartment April
I’m moving from my current apartment to a new apartment April 2nd and wanted to see how to go about getting internet switched to the new one and if it would cost anything moving.
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Hi XfinityMelinda - Thank you for your message. Yes, I have unchecked the Email Safe List. I did this on Saturday morning (Feb 21) when i realized the issue. I have tried recovering deleted emails, but I am still missing any email that w
Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period
Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you
Question
@XfinityJamesC They told me they can't accept payments on this platform. I can't access anything that would allow me to pay. I tried Xfinity Assistant and Texting and both directed me to call, but I can't get past the automated system cause I don't
Pay Off Disconnected Phone
I am trying to pay off a disconnected device from when I switched to a different provider. I tried doing this over the phone and was told my payment would be applied to my card on file but that payment never processed and I was charged a device payment again this month. I tried getting to a live per
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Hi user_pozxa7! Thanks for taking the time to visit our Xfinity Forum. I am sorry to hear this, and we definitely want to get to the bottom of it. Please send us a Direct Message, so we can look into this and get someone scheduled out. Here are the d
Technician did not show up today
I scheduled an appointment via chat with customer service yesterday and no one shows up today!
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user_510fb8, that is a great question. You should be able to sign into your account by going to xfinity.com/myaccount. Once there, you need to click on the purple icon in the top right corner of the page. You should get a window that pops open, and i
Phantom voicemail on landline that WON'T GO AWAY
Hello - I moved to a new location a couple of months ago and a notification showed up on the phone for my landline that there was a voicemail. The phone line has the stutter tone and the voicemail icon was present, but when I went to listen to the voicemail and remove it there was no voicemail. I ha
Question
user_cocmcd, Hello there. Thanks for reaching out to Xfinity Support. The TCM Network should be a part of More Sports & Entertainment. Do you have that channel tier? If you aren't sure, we can take a look and see. Please send us a direct chat mes
Movies TV network gone?
Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?
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Thank you for reaching out to us here. I will be happy to take a look at that line issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: C
Please bury my drop... its been over a year!
Temp orange cables running through streets, over driveways. Calls and visits always end the same... "we'll get someone on it" but it's been over a year now. Please help!
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Technician did not show up today
I scheduled an appointment via chat with customer service yesterday and no one shows up today!
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Customer Service
Movies TV network gone?
Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?
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Customer Service
Please bury my drop... its been over a year!
Temp orange cables running through streets, over driveways. Calls and visits always end the same... "we'll get someone on it" but it's been over a year now. Please help!
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Customer Service
Turned off ping plotter, that from googling can make your own router not respond cause of something with how it pings it. Had that running during the trace route. Tracing route to dns.google [8.8.8.8]over a maximum of 30 hops: 1 <1
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
Question
Hello, @user_zjo1iq thank you for reaching out over Xfinity Forums. I completely understand where you're coming from regarding trying to get the Xfinity Mobile caller ID name updated, and recently worked with our Xfinity Mobile executive team with a
XfinityJustinC
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caller ID name
My husband's phone comes up with a name that is not his on caller ID. I recently purchased a new phone through Xfinity for him and hoped that might update to the correct information but it hasn't. When I mentioned it to a couple of Xfinity employees during phone calls, they stated that his name was
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