Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (472.4K)
Accepted Solution
Good Morning, @rufus97! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have all the details regarding your account and usage. The Xfinity Stream App does include HD service as long a
tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
Question
futuremd3399 Hello and thank you for reaching out via our Xfinity Community Forums. I know how stressful it feels when a promotion is about to end, and I appreciate you checking in before your price changes. I am happy to take a closer look at your o
Contract Loyalty Ending
Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the
Question
Caller ID not Displaying on TV
I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"
Question
•
Home Phone Features
Is the question how far? The modem is upstairs and the x1 is downstairs now. I had the same problem when the x1 box was on same floor as the modem, in separate rooms properly 50 ft apart
HBO Max buffering and foreign language isdue
Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with
Question
user_1z6371 You are welcome! Our team is always happy to help and work with our great customers!
Braves Vision channel
I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei
Question
Wrongful charge
I have had problems with my TV for months and it continues. I have called multiple times times. You all attempted numerous times to fix problem remotely but this failed. You advised that a tech would have to come out. This happened twice. Problem continues. Then you charged me $100 for the tech to c
Question
•
Billing
That's alright, @user_faa767. We're still more than happy to help! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your pa
How do I cancel my service?
I can't find where and how to cancel my service. Please assist me.
Question
Closed
Contract Loyalty Ending
Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the
Question
•
Billing
Hi Amira. Its just on the tablet. The stream app works great on my phone and laptop.
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
Question
user_10awct Hello there, and welcome to Xfinity Forums! We appreciate you taking the time to share your experience. We'll bne sure to pass along the feedback. In the meantime, I'd be happy to help you review over some options that may be a bit more i
HOW do I get an agent who can actually help me change my plan?
How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight
Question
Hello @Jctiger352, thank you for taking the time to leave a post. Sorry to hear that a line was left unburied and has not yet been reburied on your property. I completely understand how frustrating that can be, especially since it can be both an inco
Unburied line
Workers came out on May 4th 2026 and dug up a line. They have not buried it back. I would like the line buried back. If this isn’t acknowledged I will file a complaint with city manager. Thanks.
Question
Hi user_2id1gx! Thanks for joining our Xfinity Forum, and we appreciate you being a customer with us. My team is here to help! For troubleshooting purposes, is the low resolution you're experiencing through the Xfinity Stream app occurring on other d
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre
Question
Sorry if I broke any rules. It was very difficult to figure out how to start a chat.
How do I cancel my service?
I can't find where and how to cancel my service. Please assist me.
Question
Hello Sara. Please cancel my service as of May 18th. Thank you.
How do I cancel my service?
I can't find where and how to cancel my service. Please assist me.
Question
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Xfinity Forums page. You are in the right place ans we are happy to assist you with your plan concerns. Please send us a direct chat message with your full name and
HOW do I get an agent who can actually help me change my plan?
How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight
Question
Unburied line
Workers came out on May 4th 2026 and dug up a line. They have not buried it back. I would like the line buried back. If this isn’t acknowledged I will file a complaint with city manager. Thanks.
Question
•
Customer Service
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
EG
commented
8 hours ago
to the conversation:
0
0
American Idol time slot in WA state?
American Idol shows on guide and therefore DVR records that show at 8pm-Pacific Time here in Washington state where I am. However, the Actual Air time is 5pm Pacific Time. Why the 3 hour delay?
Question