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user_zshw6a Our team is happy to assist you with getting a technician scheduled, within the working hours for those service visits which we provided. If you would like us to assist you with scheduling a technician to resolve your service issues, plea
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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I know, I used to use Xfinity internet before we moved, and unfortunately there is no Xfinity support in our area.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_p4d99w Awesome! Other than the email, how are your other services meeting your needs? We have some pretty awesome new internet options, and also our Xfinity Mobile services, just as a heads-up 😀👍
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
I can confirm that I am being actively ignored, for almost two hours, by this customer service team.
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
Question
Thank you, will try it.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
user_p4d99w Very sorry that you are not having a good experience with the Yahoo system. You can always use an email client on your device to interface with the email, something like Outlook.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Thank you for returning with the solution ! Hope things hold up for you ! Now closing your marked "Solved" topic.
Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo
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Thanks! I regret that I transitioned...
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Increase in 300Mbps Bill?
After decreasing my Mbps from 500 to 300 just to save money, l am just now seeing that my bill for February is now $72.25? My previous was $53.89? What is the reasoning behind this increase??
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user_p4d99w Unfortunately, there is not an option to go back to Xfinity email once you have fully transitioned.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@user_w20ayb Thanks for bringing your device concerns to our team! I can understand your excitement and commitment to getting the newest device. It's very popular and does run out of stock in stores pretty quick. Whenever we submit an order to the wa
XB10 Upgrade – Multiple Confirmations, No Shipment After One Month
Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender
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@XfinityJon Thank you for taking the time to work with us through direct message. I am glad your concern has been resolved. If we can assist you with anything else in the future, please do not hesitate to reach out. Thank you for taking the time
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB10 Upgrade – Multiple Confirmations, No Shipment After One Month
Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender
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@user_vsqdgk I'm sorry to hear you had two devices fail activation. Did you purchase these devices from us or another place? Is this two new devices? Did you use the Xfinity app for the activation?
failed porting failed activation to to swapped imeis/devices
The long and short is upon initial activation the IMEI numbers were swapped by one of the rivers than it is and the two Samsung devices failed activation
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However, The good XG1v4-A Living Room TV box that was removed by an agent from my account, still will not reactivated and still displays error “XRE-00250” Live agents have tried to reinstalled this TV Box several times, but it will not complete: "Wel
A GOOD XG1v4-A Living Room TV box was removed by an agent from my account by mistake, now it cannot be reactivated error XRE-00250?
Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account. The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the
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I have the same issue. There is no other email with Peacock. What is the resolution?
Your Xfinity account is already linked to another Peacock account PPG_0017_0bea9fc
Tried to connect my xfinity account to peacock, but it keep saying "Your Xfinity account is already linked to another Peacock account" Where can I unlink this "another Peacock account"? Tried to ask live agent but it's not helping I did some search and it seems this is an ever lasting known issue: h
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@OO7Goofy @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Netgear CM3000 Partial Upstream OFDMA Lock (Only One Channel) After Tech Reprovision & Factory Reset – Upload Capped ~36-67 Mbps on Gigabit
I have a Netgear Nighthawk CM3000 cable modem on the Gigabit x2 plan (2000 Mbps down / 250 Mbps up). After a field tech came out and attempted reprovisioning, plus multiple chat/phone attempts and a full factory reset on the modem, the upstream is still only partially provisioned. Current modem stat
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@httpair This is a great question. Our team is here to help. On your previous bill does it show any promotions ending? When did you make the change to your speeds?
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Increase in 300Mbps Bill?
After decreasing my Mbps from 500 to 300 just to save money, l am just now seeing that my bill for February is now $72.25? My previous was $53.89? What is the reasoning behind this increase??
Question