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last day of service not showing on confirmation email
Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd
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Customer Service
No wifi for 10 days and no one helps
An Xfinity technician came to my house June 29th and blocked my modem to wireless connection to supposedly make my mesh system better. On the 30th all wireless connection stopped working and I now have no wifi. I have contacted XFinity multiple times and they keep saying there is nothing they can do
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Customer Service
Xfinity
Worse service to ever use for internet. I just ordered Xfinity for their WiFi. They sent me my equipment, and I hooked it up and it didn’t work because of my cable on the outside of my house. So I requested a technician to come fix my cable. WELL THEY DID COME TO FIX IT BUT IN THE Process the TECHNI
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Customer Service
Can I sign into my Xfinity.net account & merge it with yahoo email?
How do I transfer my comcast email account to yahoo
We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?
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@user_2cish8 Have you had a chance to see if any of those troubleshooting tips apply ?
Frequent Internet Outage
I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
High jitter / Latency issues while playing GPS games online
I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha
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user_wf1ljl, Hi there! Thank you for taking the time to reach out. I can certainly understand your concern, especially after moving, being assigned a new account number, experiencing what appear to be duplicate EFT withdrawals, and waiting for update
Account Number Changed Mid Billing Cycle
I moved and was given a new account number in April 2026. I have been back and forth requesting statements and transactions of the prior account and am only told that it is suspended/deactivated. My new account is a mess. I have gotten double EFT charges. My auto pay was for almost 100 more than my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Blicking orange
I just moved in my apartment and I’m setting up my system but it’s not showing white just blinking orange. I had to schedule an appointment but it days away. Is there anyway I can get it set up quicker?
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@user_ggw7u6 To cancel an Xfinity Seasonal Convenience Plan and restore your services early, the easiest method is to change the hold's end date online with the link: https://www.xfinity.com/seasonal
Internet is not working
We were on the seasonal plan from March til June and the router was unplugged the whole time. We didn’t plug it in until July 3rd and the router light flashes orange. The WiFi works but there is no internet. What do we do to get the internet back up.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account Number Changed Mid Billing Cycle
I moved and was given a new account number in April 2026. I have been back and forth requesting statements and transactions of the prior account and am only told that it is suspended/deactivated. My new account is a mess. I have gotten double EFT charges. My auto pay was for almost 100 more than my
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technicolor CGM4331COM not supporting faster than ~800Mbs download
I upgraded my contract to 2Gb downloads and was told the existing router would support it. After over a week at the new plan I have not seen any increase in speed. This was tested both through speedtest.net and xfinities our speed test tool. How do I either help my existing router go as fast as it s
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Now WiFi pass
My now wifi pass isn’t working on my tv. What do I go to to get it connected
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet is not working
We were on the seasonal plan from March til June and the router was unplugged the whole time. We didn’t plug it in until July 3rd and the router light flashes orange. The WiFi works but there is no internet. What do we do to get the internet back up.
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Greetings @user_llteg6, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues trying to pay the bill online, but you have come to the right place for assistance with
XfinityJeff
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15 hours ago
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Pay my bill
Trying to pay bill online. Running into trouble
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