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Called customer service bad service
Call customer service today and the phone obviously was put down on someone’s desk while they were having conversations with other people within the call center. Then I yelled and asked him to pick up the phone. They put me on hold after 15 minutes. Still on hold. Very POOR customer experience.
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Customer Service
DVR NOT Recording - Red Circle with /
DVR NOT Recording - Red Circle with X, 7% full, Network works fine, I have dual WAN 2.4 GB/s Xfinity and AT&T, Been working fine for years, all of a sudden 3/14/2026 no recording is allowed.
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X1
user_5729e1 Thank you for stopping in for help with updating the number of rings before your landline number goes to voicemail. If you are logged in as the Primary user or account manager and are using a full browser, the option should be there. If y
Change number of rings
I want to change the number of rings on my landline to 5 before the voicemail greeting begins. I have tried doing this on the Xfinity webpage for voicemail help but the option to change the number of rings DOES NOT APPEAR! Please help! Thank Yopu
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user_bfunq1, hello there and thanks for reaching out! I'm not no magician here, but I will say if a device requires that ghz connection, it will need to be that connection. Once a device is connected to a WiFi connection with the password, it remembe
How to split 2.4ghz and 5ghz Wi-Fi
I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su
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Need cable lines moved to a new pole
The power company moved its lines as well as ATT moved their lines to a new pole. The only lines left which need moved are those of Xfinity. Having them there is holding up a project. How can this be accomplished. Thank you.
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Customer Service
@user_7ogy87 YW !
Internet issues
My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.
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user_zuctin Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Damaged pedestal
How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]
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Just spoke with higher level tech. No time for the fix. Resulted from system update. We just wait.
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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Followed all the troubleshooting steps to no avail. Went to the xfinity store and exchanged the router. Success!! Thanks for the input and suggestions
Internet issues
My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.
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Problem with 4 digit code for xumo
I need help to find 4 digit code to confirm my pin
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Customer Service
Thanks for taking the time to post on our community forums, benniethedog! Sorry to hear you're running into issues when streaming NewsMax. To confirm, is it only occurring when watching through your X1 cable box or XUMO device, or have you noticed if
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Damaged pedestal
How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]
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Customer Service
Hello alexs1, we appreciate you reaching out in our Xfinity Community forums. I am more than happy to see what we can offer you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the
Renewal approaching – seeking retention options for 300 Mbps plan
My promo is expiring, my bill will increase soon, and I'm seeing the $40/mo 300 Mbps 5-Year Price Guarantee advertised. Competitors like AT&T or T-Mobile are lower/cheaper long-term. Can you apply something similar or a retention offer to keep me?
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user_zklfvx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
I forgot to claim my prepaid card
I forgot to claim my prepaid card just tried to redeem with code and it says it expired plz help
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Renewal approaching – seeking retention options for 300 Mbps plan
My promo is expiring, my bill will increase soon, and I'm seeing the $40/mo 300 Mbps 5-Year Price Guarantee advertised. Competitors like AT&T or T-Mobile are lower/cheaper long-term. Can you apply something similar or a retention offer to keep me?
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Customer Service
I’ve had same issue all day. Any fix?
Create your own Multiview error
When I try to use this feature I get the following... Something went wrong. Please try again later. Error-Playback Multiview itself seems to work but create your own fails every time. In the past, when I had problems with Multiview, I would restart my box and it would then work. That in itself was a
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The location is 500 Park Blvd S. Apt 70 Venice, FL 34285
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Damaged pedestal
How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]
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