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Xfinity support
Hello I’m just trying to find out why Xfinity didn’t payoff my phones from Verizon and they debit my checking account for 1360 and some change.
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Billing
Hello @user_xeip20 Looks like we reached out to you in our direct messaging asking for your name and address but never got a response back. Please return to direct messaging and we will get this taken care of for you. To send a "Direct Message" to X
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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Escalation: Fraudulent $400 balance keeps showing up on my credit
Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi
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Customer Service
No my problem has not been addressed
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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I received an email to accept the solution to this request and no solution has been provided. I still need someone to come out and address the problem.
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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Hi there user_MM21s Thank you so much for reaching out on our Xfinity Community Forum about your comcast to yahoo email conversion. Please check this >link< and let me know if this information is helpful for you.
Comcast to yahoo conversion time needed to convert
When you click to accept the yahoo terms of service…. 1 - how long does it take to complete the process and have all your emails and folders moved and accessible to you? 2 - is the process automated so that you can do it 24 hours a day with no delay if you do it during non business hours? 3 - what h
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user_xqif98 Thank you for reaching out! You should be able to view your plan details online through your Xfinity Account Web Portal.
details of my plan
I want to know what my channel package is and what steaming programs I have
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We never got a DM from you to assist with troubleshooting the connection issues. Please send us a DM with your first and last name along with your full-service address to get started. To send a "Direct Message" to Xfinity Support:Click "Sign
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
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Bulk cable upgrade
My family member is in an apartment building with a bulk cable and we'd like to upgrade his tier so that he is able to watch his beloved Cubbies on Marquee network. Can we do the upgrade?
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Channels and Programming
I apologize for any confusion, @user_3f8zrp. We are the direct support I was referring to, and we can certainly take a closer look at things since the above did not resolve this for you. Could you please send our team a direct message to continue?
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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Hello there, @Comcast_Shareholder. You're still working with our team in DMs so we'll continue this interaction there.
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
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Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi
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Your Home Network
Thank you for reaching out to our team here. If you are still having issues with your network I will be happy to look further into that from here for you. May I ask which modem you are using with your service?
2.4ghz not showing up in networks, cannot use my home security app
Before Sunday I could use my home security app, it stopped Monday morning 2/16. I tried resetting my security DVR, tried resetting the Xfinity gateway. I keep getting a "cannot connect, check network connection" from the security app. Today I noticed the 2.4ghz is no longer shown. I tried to go into
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Hello, thank you for reaching out here in our Xfinity Forums. We are happy to assist you. If you would please send our team a direct message with your name, address, and a good phone number to reach you at, we will be happy to assist you. How to Send
Representative lied to me
Hello, who or where do I reach out to someone about the loyakty lying about charges and cost on their recoded line when i called? I am sooo upset and frustrated, inever thought this could happen or would happen to me! Please help!!!
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Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
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Customer Service
Maybe some progress? Just received this response from WTTW via email: (Edited: Private information) 2:12 PM (13 minutes ago) to me Hello again,Thank you for following up. The info you
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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Customer representative lied to me blatantly and then the next did nothing helpul but upcharged me!
Representative lied to me
Hello, who or where do I reach out to someone about the loyakty lying about charges and cost on their recoded line when i called? I am sooo upset and frustrated, inever thought this could happen or would happen to me! Please help!!!
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Can someone from Xfinity please respond or provide me with a US corporate phone number.
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TV package
I currently have the popular TV package with my contract ending in March. In January, I received a bill with an increase of $17.96. I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit. Also, options to renew were discussed, howev
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