Official

Accepted

Unanswered

Advanced Filters

Search Results (458.1K)

Most Recent
Selected Most Recent
My Area is basically a dead zone for Xfinitywifi (WLAN), but I have the home service

Does Xfinity as a company know its roaming wifi (WLAN) in my area is poor? I have Xfinity service at home but my job is only like 6 minutes away from my house and I can see xfinitywifi on my laptop, but the signal is so weak, I can't connect. Fort Myers, FL 33916, is a dead zone pretty much. Will th

Question

7

2

0

Email retrieval stopped this AM

Suddenly this morning my email account will not receive or tethered my messages. If I send a message from my account to me it's sent, received, and immediately deleted. Any suggestions?

Question

6

0

0

user_wrzaua Xfinity Mobile offers a free Unlimited line for one year (not two) to eligible Xfinity Internet customers who add a new Unlimited line. This typically requires having 300 Mbps or faster home internet, and the promo often applies only to n

 to the conversation: 

0

0

Diamond member

Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you

Question

Email Disaster

I've had Comcast Email for nearly 20 years. It would wreak havoc for me to change emails now, and now I'm finding more to sign in to due to the push to get to go to YAHOO!

Question

13

1

0

Hello @Luckyword1   To port out your Xfinity Mobile number, follow these steps: Unlock your phone if transferring to another provider. Request your Xfinity Mobile security PIN online by signing into your account, selecting your device, and nav

 to the conversation: 

0

Need internet contract term + early termination fee; Legal Agreements won’t load

Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and

Question

Hi, Thanks for the helpful service. Separately, I have a new request, and have just sent another DM. Please take a look. Thanks.

 to the conversation: 

0

Need internet contract term + early termination fee; Legal Agreements won’t load

Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and

Question

Phone

I can't log in to my email on my phone

Question

5

0

0

When your neighborhood is upgraded to the next generation internet speeds an email will be sent out advising of this upgrade availability. We do not have a timeline to provide. 

 to the conversation: 

0

Xb10 availability

When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).

Question

Can I cancel Xfinity internet but keep Xfinity tv and mobile phone?

I’m moving into a shared space and do not need internet service. Can I keep my Xfinity TV and Xfinity mobile phone?

Question

3

0

0

@XfinityBenny​ when will FDX be available in area/zip code 55442? We’ve had an XB8 modem for over three years and are looking to upgrade to an XB10 or switch ISP providers since we can’t get any kind of timeline for when our area will be upgraded.

 to the conversation: 

0

Xb10 availability

When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).

Question

@XfinityBenny​ - when will FDX service be available in zip/area code 55442? We’ve had an XB8 for over 3 years and are looking to upgrade to XB10.

 to the conversation: 

0

Xb10 availability

When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).

Question

I’ve tried the Data Usage setting on Disney+ on one of my X1 tv boxes and didn’t help. I have to apologize for my earlier postings, pointing the finger at Disney + and their ‘inferior’ app. I am prone to emotional outbursts, ‘specially when it comes

 to the conversation: 

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Hello, @user_9fiucx sorry to hear the new plan is not what you anticipated. I would be happy to review your account for solutions to this. I can also submit that Gig X10 survey for you. Could you please send our team a direct message with your full n

 to the conversation: 

0

Ongoing Uncorrectable Errors & T3 Timeouts – Mid-Split/High-Split – CM3000

Hello, I am seeking assistance with intermittent connectivity drops and high packet loss on my Netgear Nighthawk CM3000. I am located in a Massachusetts market that recently underwent the "Next Generation" network upgrade (Mid-Split/High-Split). The Issue: Despite a recent technician visit confirmin

Question

I have to apologize for my earlier postings, pointing the finger at Disney + and their ‘inferior’ app. I am prone to emotional outbursts, ‘specially when it comes to my tv watching. I have 2 X1 tv boxes that have the exact same issue everyone has bee

 to the conversation: 

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Did you ever get this resolved? I am going through the same situation. I need answers

 to the conversation: 

0

0

Installment plan initiated but ignored twice

On March 17th I initiated an installment plan through the Xfinity chat and paid the $50 minimum that was required at that time to start a 12 month plan. I believe it said there was a one to three day waiting period. On the 20th I noticed that the plan was not initiated and I again reached out to the

Question

forum icon

New to the Community?

Start Here