Xfinity Community Forum

K

@XfinityRay Where do I go to start this message? The automated assistant is not helping me at all. Thank you!

KDGirl101

replied

17 hours ago

to the conversation:

0

K

Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

Question

Parrothead1809 Thanks for reaching out! Do you see any error codes, or messages when you try to access the game in 4K?

XfinityMartyR

commented

17 hours ago

to the conversation:

0

19

Is the Alabama/Indiana Game Available in 4K?

It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH

Question

U

Cant sign into email

user_3pyxur

commented

17 hours ago

to the conversation:

0

1

sign in to Comcast.net email

Can't sign in to Comcast.net email

Question

Good afternoon @user_juc1g4 and happy New Year! I'm sorry to hear that your Outlook is not syncing and asking for your imap password. Is your email working on your web browser? Have you tried accessing Outlook on an alternate device as well?

XfinityAlyssaA

replied

17 hours ago

to the conversation:

0

U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

U

Get wires removed

We no longer have this service and need to get old wires removed

Question

•

Customer Service

6

1

0

Getting same message

homerdog_99

commented

17 hours ago

to the conversation:

0

Espn 4k channel not working, says I need a subscription

I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t

Question

Yeah what’s up with this?please turn the 4K on.

hwkn

commented

17 hours ago

to the conversation:

0

Espn 4k channel not working, says I need a subscription

I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t

Question

Espn 4k channel not working, says I need a subscription

I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t

Question

•

Channels and Programming

21

2

0

Is the Alabama/Indiana Game Available in 4K?

It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH

Question

•

Customer Service

35

4

Hello Frank2.0 and Happy 2026 to you! Is this still a concern for you, or have we gotten things figured out? We are available to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on

XfinityAlfonso

commented

17 hours ago

to the conversation:

0

F0

Samsung Z Fold 7 Activation Issue

Can anyone help, I have been trying since 12-24-25 to get my new Samsung Z Fold 7 1 TB storage activated with no luck. Have tried in store, Dover, DE, and they couldn't do it. Told to call *611. Have called 4 times and two issue tickets later and the phone is still not activated. Can anyone in the U

Question

Hello user_7uwbx4 I am very sorry to hear about your experience with our customer service teams and receiving your refund. The following article provides all the steps with our refund process. https://www.xfinity.com/support/articles/refunds-from-xf

XfinityMatthew

commented

18 hours ago

to the conversation:

0

U

Deplorable customer service/fraud.

Mr. [Edited: "Personal Information"],I have recently cancelled my account with Xfinity for reasons I'm sure I don't need to make you aware of. Since my cancellation I have experienced customer support the likes of which I didn't think possible, even at xfinity. I am due a refund of $89.63 from xfini

Question

Howdy user_1r2x9a 👋 Thanks for joining us in our community on this Thursday, and know you're in the best place for help! I know how important it is for you to have the device you need unlocked for use, and while we hate to see you leave Xfinity Mobi

XfinitySeth

commented

18 hours ago

to the conversation:

0

U

Xfinity won’t unlock phone

complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without

Question

user_jj0v2h Welcome to our community forum! Thank you for letting us know that you're receiving bills for someone else so we can correct this going forward. How are you receiving the bills? Are you getting paper bills in the mail, Email notifications

XfinityEmilyB

commented

18 hours ago

to the conversation:

0

U

Billing error - receiving bills for previous resident

I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.

Question

U

Deplorable customer service/fraud.

Mr. [Edited: "Personal Information"],I have recently cancelled my account with Xfinity for reasons I'm sure I don't need to make you aware of. Since my cancellation I have experienced customer support the likes of which I didn't think possible, even at xfinity. I am due a refund of $89.63 from xfini

Question

•

Customer Service

14

1

0

Happy Thursday user_pu7mit 👋 I appreciate you taking the time to stop by our community with your question, and want to especially congratulate you on the getting back to work! When it comes to your eligibility for Internet Essentials with increased

XfinitySeth

commented

18 hours ago

to the conversation:

0

2

U

Question about Internet Essentials eligibility

Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent

Question

user_kqpoij We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please provide a more information about your issue, so the Community can have an unde

XfinityMartyR

commented

18 hours ago

to the conversation:

0

U

Package

I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery

Question

Hey there user_0cystz thanks so much for taking the time to reach us here on the Forums! Fanduel and Xfinity can connect together, but there are certain states where Fanduel is restricted. Fanduel TV is available on our X1 platforms in select packag

XfinityAlfonso

commented

18 hours ago

to the conversation:

0

U

fanduel

Hello Support Team, I have been trying to authenticate the Fanduel app with my Xfinity account but the link for Xfinity button is not working on fanduel's website. I have reached out to Fanduel and they indicated that Xfinity needs to correct the link error. How do i escalate this issue to be resolv

Question

U

Package

I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery

Question

•

Customer Service

6

1

0

U

Xfinity won’t unlock phone

complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without

Question

•

Customer Service

7

1

0

U

Billing error - receiving bills for previous resident

I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.

Question

•

Billing

8

1

0