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user_d5wvmp, That is great to hear! Thanks so much for letting us know.
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
Question
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
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Customer Service
Hello user_hpph8y thanks so much for taking the time to reach us here on our Xfinity Forums! This is never the type of experience we'd want for you as our customer, and we are happy to assist in addressing this situation. Please
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab
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Same for me.... disappointed about communication on this issue, and had to give up my TiVo after over 20 years. I'm rethinking whether to keep TV from Comcast, it's hardly worth it.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Thank you for reaching out @user_i70coi We currently do not have any information regarding this request we can share. I totally get how this is not the best answer or the most desirable and I am really sorry.
Why no Xfinity stream app for Google tv?
When is Comcast going to have an Xfinity stream app compatible with Google tv?
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user_gm9z9n We can take a look and see if you have more than one profile. Please feel free to send us a DM and make sure to include your full name, you address and the Xfinity Username you are using. How to Send Us a Direct Message: Click "Sig
Remove Payment Method
I'm trying to remove the card that is linked to my account but I keep getting a "restricted" message. I've already been billed for a month of service after I cancelled my account and want to make sure it doesn't happen again. FYI, I called customer service about the billing issue on 1/15 and was ass
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Hi there, @user_kwb4l6 Thank you for taking the time to reach out. I do apologize for the trouble you are experiencing with your fraud alerts being blocked. Xfinity blocks bank fraud alerts due to xFi Advanced Security or spam filters misidentify leg
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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Great advice, @strega7. We do have this link with more information as well : https://www.xfinity.com/support/articles/correct-geolocation-data If Starz is not able to give you an exact service, we would recommend you try the ones listed, @wolverine36
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
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Internet router FAILING with NO ONE to talk to - brilliant
You all in your infinite wisdom have excluded ANY human from being able to assist. WHO pays your bills? Computers? NOOOO CUSTOMER. Your AI is so foolproof there are no humans. So smart. All us customers should let our AI pay you....oh wait - that won't work. TOO BAD. You have a DYING router in path.
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Your Home Network
Closed
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab
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Customer Service
I am not blocking fraud alerts from my bank. Their number is not in any block list I have. It is Xfinity that is blocking the number. If this is not fixed I will seek a resolution through the FCC. Blocking fraud alerts is a very serious matter. Plea
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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OK, I see! So what's happening now when using that same pathway? Are you able to use the link below and gain access? Xfinity Connect Email Login
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
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Where do I see that information? I'm the only one with access to my account so I should already be the "manager" or "primary"
Remove Payment Method
I'm trying to remove the card that is linked to my account but I keep getting a "restricted" message. I've already been billed for a month of service after I cancelled my account and want to make sure it doesn't happen again. FYI, I called customer service about the billing issue on 1/15 and was ass
Question
I didn't know there were actual geolocation services, I will reach back out to them now, thank you for that knowledge!
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
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@user_71u4ui Thanks for reaching out to us, we do apologize for any inconvenience and would like to get this resolved for you to make sure your request has been completed. To get started send me a direct message including your first and last
Xfinity just won’t cancel my internet?
It’s been two months of emails, call-backs (that i usually don’t receive), an going in store to cancel my internet service, and yet i am STILL being billed for my service. How do you actually cancel with xfinity?
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@XfinityAlfonso I need assistance getting to the email area of your websites/app so that I can access and use. Iused to be able to click check email and be right there.
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
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Can you get Starz to tell you what Geolocation service they use? Whatever service they use is probably who you will need to contact to get a correction.
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
Question
Xfinity just won’t cancel my internet?
It’s been two months of emails, call-backs (that i usually don’t receive), an going in store to cancel my internet service, and yet i am STILL being billed for my service. How do you actually cancel with xfinity?
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Billing
Upload Speed
I recently signed up for an Xfinity xFi internet plan (1gbps) and while the download speeds are largely exceptional, I have been having trouble getting good upload speeds. I'm using an Xfinity-supplied modem (XB8). I'm also using a direct ethernet connection to my gaming device (cat6 eternet cord, g
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Your Home Network
I am sorry to hear that you are unable to access your email with the 3rd party apps. Have you already migrated your email to Yahoo? @aroldanf
XfinityDena
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15 hours ago
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mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
Question