Xfinity Community Forum

Good Afternoon @user_rgraz2 , and thank you for reaching out. I’m truly sorry to hear about the repeated service interruptions, ongoing service issues, and the amount of time you've had to spend troubleshooting and seeking support. I can certai

XfinityRichard

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19 hours ago

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Consistently horrible and unreliable service

I have been an Xfinity customer for years, but the reliability and customer service in my neighborhood have become absolutely unacceptable. In just the past three months, we have experienced at least six outages—and possibly more. Even worse, when Xfinity restores service after an outage, my service

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Can you help me or not??????

user_obqcdw

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19 hours ago

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lost my phone

lost my phone. can you help me find it. It is still power on.

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Can you please help me??????

user_obqcdw

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19 hours ago

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lost my phone

lost my phone. can you help me find it. It is still power on.

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comcast email password for secondary email account

I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no p

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Sign-In and Account Management

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Service outage since 8/11

I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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Hanging Aerial Drop Line and High Upstream Power - Ticket [Edited: “Personal Information”]

Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completel

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I lost my phone, can you please help me locate it

user_obqcdw

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19 hours ago

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No dial tone Xfinity Voice

My Xfinity Voice landline has no dial tone I restarted the router but it did not resolve the problem.

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please call me online because I can not locate my phone

user_obqcdw

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19 hours ago

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No dial tone Xfinity Voice

My Xfinity Voice landline has no dial tone I restarted the router but it did not resolve the problem.

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Hello @user_wrzaua, and thank you for reaching out via our Xfinity Community forums. Device payment plans work similarly on both Mobile Select and Mobile Plus. The primary differences are the additional benefits that come with Mobile Plus, including

XfinityCliff

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19 hours ago

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Mobile plus

I’m coming from premium unlimited and was wondering if I had to wait a billing cycling before upgrading my phone? When I go to upgrade it now it tells me I need to pay off 50% of the balance. thank you

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Consistently horrible and unreliable service

I have been an Xfinity customer for years, but the reliability and customer service in my neighborhood have become absolutely unacceptable. In just the past three months, we have experienced at least six outages—and possibly more. Even worse, when Xfinity restores service after an outage, my service

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Customer Service

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@user_rawj1b You probably should contact our Customer Security Assurance folks: Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

Again

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20 hours ago

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Urgent Escalation: 30+ Year Comcast Email Account Deleted / Unrecoverable

I have been a Comcast/Xfinity customer since 1995 — more than 30 years. During that time, we have had three active Comcast email addresses associated with our account: [Edited: "Personal Information”] [Edited: "Personal Information”] [Edited: "Personal Information”] We have also had Comcast service

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I did not receive an answer from the direct message I sent, so I don't know if anyone received that correspondance.

user_bfd001

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20 hours ago

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urgent bill extension, medical disability accommodation, removal of in person cash payment only.

I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,

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@XfinityTommy user_ogboj4 Are you attempting to update the password in the settings panel of the corresponding software or just access the email like normal? Typically, in a situation like this, it is best to just handle the password update through

Again

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20 hours ago

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IMAP saying incorrect password

Each time I go on me email it says IMAP password incorrect

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I tried to send a direct message to Support Team, but do not know if I did it correctly. I have not received a reply.

user_bfd001

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20 hours ago

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urgent bill extension, medical disability accommodation, removal of in person cash payment only.

I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,

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@user_bxwaqu We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any error messages, and if so wh

Again

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20 hours ago

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Issues accessing email account [Edited]

I cannot get into my email account. Just called comcast and they would not connect me to someone that could help me, [Title Edited: "Personal Information "]

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@user_s67lks I switched to a new phone and my archived messages that were in a file in my email app labeled “archive” did not move to my new phone in the email in the app. The folder was not even there. I transferred the archived

Again

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20 hours ago

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I’m looking for my archived messages

I switched to a new phone and my archived messages that were in a file in my email app labeled “archive” did not move to my new phone in the email in the app. The folder was not even there. I transferred the archived messages from my old phone into the inbox so that I could save them on my new phone

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I did send a direct message but at 79 yrs old I am not too computer savvy. [Edited: "Personal Information”]. If I had 2 or 3 more days and could pay by credit card on line, there would be no problem.

user_bfd001

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20 hours ago

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urgent bill extension, medical disability accommodation, removal of in person cash payment only.

I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,

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Thanks for taking time to comment on our Xfinity Community Forums page, @Camasonsid. Are you able to access your email using our webmail page?

XfinityAbel

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20 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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By way of update for those watching this: An Xfinity truck showed up on Thursday, August 13th, and hung a "temporary" line across three power poles. I don't know whether that truck showed up in response to this post or in response to a call someone

user_zc6eqn

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20 hours ago

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Is this incompetence or frustration-by-design

I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b

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Urgent Escalation: 30+ Year Comcast Email Account Deleted / Unrecoverable

I have been a Comcast/Xfinity customer since 1995 — more than 30 years. During that time, we have had three active Comcast email addresses associated with our account: [Edited: "Personal Information”] [Edited: "Personal Information”] [Edited: "Personal Information”] We have also had Comcast service

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Email

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