Xfinity Community Forum

@user_r4rfzq I checked: all notifications are enabled in settings... But I am not notified, regardless. You might need to clear your cache and cookies [yeah, I know, but believe me, for some things it really does work]. However, you may be one of

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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Moved to Customer Service as this is not Accessibility/disability related.

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Getting internet service for new housing development

I have made several attempts to have xfinity provide service for a new residential subdivision in Amherst NH. We are the first home off of a shared driveway that is just over 300 feet from County Rd in Amherst. I know that xfinity services homes on Country Rd. I have explained this to xfinity servic

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@user_g2gc0z Can I trust this email? Was this sent by comcast? If you're in webmail you should see a verified logo next to that email. If you don't see it, it's not from Comcast.

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Email asking me to verify my identity

Can I trust this email? Was this sent by comcast?

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@rukiddingme88 Answer - Firefox Browser enable Dark mode Not on mine.

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dark mode enable

How do you set a Dark Mode on Xfinity Mail ?

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@user_kpw27x I need to sign in my Comcast email address https://connect.xfinity.com/appsuite <----- go here. If you have already migrated to yahoo mail you would go to mail.yahoo.com and sign in with your comcast.net credentials usi

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Signing into my Comcast Email [Edited]

I need to sign in my Comcast email address

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Billed for January after cancelling in December

I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated

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Billing

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@user_7c0mjj yes, the toolbar on the left with sent email, trash, etc has disappeared! Do you see a small arrow next to the Inbox? If it is pointing to the right click on that arrow and it should open up the rest of your folders.

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i need to see my sent items

I need to see my sent items

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@user_ie85mh I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?

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Setup outgoing server for Thunderbird

I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?

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@user_5lsh5s It is saying I need to sign in with my IMAP code Have you tried signing in to mail.yahoo.com with your Comcast credentials? If you're using a third party email app did you change the server settings? You can find information on Yahoo

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Xfinity email

Cannot get my email from xfinity when it was transfered to yahoo

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Hey there user_7fpv8g I'm so sorry to hear that Direct Messaging icon isn't appearing for you! Can you try the link below instead and see if that works? https://forums.xfinity.com/direct-messaging

XfinityAlfonso

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Issue Returning 4k Cable Converter Wifi

I've been getting emails to return my 4k Cable Converter Wifi but I have already shipped back all my xfinity equipment over a month ago...I even have the tracking confirmation that it has arrived. I also can't figure out how to direct message on this forum. It looks as if I only have the notificatio

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user_mve95c Service interruptions are never a great experience for our customers, but I can assure you that our repair team is hard at work trying to get it resolved. You can see any updates (once they come) on the website or our Xfinity app. To be t

XfinityShawn

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Xfinity Service Out on XMas Eve since 11am, 9 hours and counting, NO COMMUNICATION

I really do not anticipate this post to resolve anything or fix any problem other than allowing me to vent my frustration (and yes, I am VERY frustrated and pretty angry at the moment). I certainly cannot get any answers from Xfinity's AI Support. At approximately 11am this morning (Xmas Eve), all o

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Issue Returning 4k Cable Converter Wifi

I've been getting emails to return my 4k Cable Converter Wifi but I have already shipped back all my xfinity equipment over a month ago...I even have the tracking confirmation that it has arrived. I also can't figure out how to direct message on this forum. It looks as if I only have the notificatio

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Customer Service

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Xfinity Service Out on XMas Eve since 11am, 9 hours and counting, NO COMMUNICATION

I really do not anticipate this post to resolve anything or fix any problem other than allowing me to vent my frustration (and yes, I am VERY frustrated and pretty angry at the moment). I certainly cannot get any answers from Xfinity's AI Support. At approximately 11am this morning (Xmas Eve), all o

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Customer Service

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@user_175l80 Thanks for adding a post. Can you explain a bit further on the block, is it a website you have, or your gateway?

XfinityBenny

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Security

IP address is blacklisted

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user_i1pb0l - Hello, and thank you for taking the time to share feedback about your in-store experience. We truly value your input and would appreciate the opportunity to speak with you in more detail so we can fully understand what happened and addr

XfinityThomasA

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Unhelpfull store manager

I went to xfinity store in Reston Virginia in the 12/23/2025 at 13:30 to upgrade my wife's phone to the new Iphone 17 pro I got a customer rep who's under training did not know much about promotions kept asking the store manager who was not so helpful, I was getting so frustrated and left the store

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US power too high

US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream

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Your Home Network

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Completely understandable @Dennis25! In addition to the proactive method mentioned above, you should also receive a notification as mentioned in that email you received earlier this year. Invitations will roll out gradually through 2026, and when the

XfinityAldrik

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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Thanks @XfinityAlyssaA . As I said, I don't often view my email at connect.xfinity.com, since I have 7 comcast.net addresses (1 primary and 6 secondary), and I normally view them through MS Outlook. So what I want to know is, if I happen to miss th

Dennis25

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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Thank you for reaching out to us @user_fzdgns! I see others have also provided some useful information. Have you had a chance to go a local Xfinity store?

XfinityAldrik

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Coax cable

If they gave me a coax that has 2 female ends. And my house has only female ends. How am I supposed to hook it up

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Unhelpfull store manager

I went to xfinity store in Reston Virginia in the 12/23/2025 at 13:30 to upgrade my wife's phone to the new Iphone 17 pro I got a customer rep who's under training did not know much about promotions kept asking the store manager who was not so helpful, I was getting so frustrated and left the store

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Customer Service

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