Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (471.4K)
Transfer service
We are moving and transferring our services today. What time does the transfer happening?
Question
•
Customer Service
We apologize for the delay, @Sillylilydog. Our backend team responded to the escalation ticket we submitted on your behalf, asking if you'll try activation once more. Please let us know if you're now able to access Peacock properly when you get a cha
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
Hello @cantrellwriter I am very sorry to hear about your experience getting started with us. We'd be happy to help you here and look at the account to address your concerns. Please send us a direct message with your full name and service address to g
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
Question
Thanks Ray, I had checked the splitter and all the connections up to the side of the house and it did not improve the levels so I called in the trouble and Ben the tech. came out yesterday and hooked up a new drop and brought the levels up about 8 dB
Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)
have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681
Question
I went to Xfinity store at Hampden and Tower yesterday. No, I don't have a SIM card. I had an eSIM card, so they downloaded another eSIM card and restarted the phone, but nothing changed. In the end, I was given Technical Support phone number, and on
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
Question
user_c0fa9b Good morning! We appreciate you taking the time to reach out to our Xfinity Forums. I can definitely see how getting slower speeds than subscribed to would be frustrating. I'd like to help turn your experience around with your services, a
Inquiry About Early Termination Fee and Service Cancellation
Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou
Question
user_khtqcd We completely understand the frustration here, especially when you were initially provided a specific restoration timeframe and then later only saw “as soon as possible” with no additional context. When you rely
“As soon as possible” is NOT an eta update!!!
My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit
Question
Hey @user_lgj5tt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your shipping label. Please check out How to return your Xfinity equipment. This will give
Return shipping label
I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
“As soon as possible” is NOT an eta update!!!
My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit
Question
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
Question
@user_249zgr I would be happy to take a look at your location and see if it is within an enhance upload speed area. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you inst
Upload Speeds
Hello - I've got a supported (CODA56) modem, and using my own router, however upload speeds seem to be capped at 20-35mbps, whereas I have a Gig down speed. What plan do I need to be on, for faster upload speeds? 20-35up is unusable nowadays depending on use case. Any assistance would be appreciated
Question
user_bea156 We definitely understand where you’re coming from, especially with a more advanced network setup like yours using a Fortinet firewall and separate AP infrastructure. You’ve clearly put a lot of thought into segm
why no windows app for managing our gateway
I am at work. I can VPN into my home network with my Fortinet Firewall IPSec VPN. My phone can't see my Gateway from XFinity because it is not in the VPN. Whose stupid idea was to tie the Gateway management into the WIFI and not an internal subnet? The app on my phone shows no devices because it isn
Question
The concern is not "Home Netwrking" help related........... Topic moved here to the proper help section for assistance.
NFL NETWORK
When are you gonna have the NFL network thing solved. I’m paying $315 or so per month for your services but if you’re not gonna be providing that? you stole the Mariners from us now you’re stealing NFL. You’re gonna have hopefully millions of people leave your service.
Question
Accepted Solution
@user_joe57 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Account cancellation
Good morning, everyone. I'm wondering how I can cancel my Internet and voice services without being on the phone for an extended amount of time. Thank you.
Question

SWH4157 Hi there! Our team would be happy to assist you with your plan. Can you let us know what issues you have or changes you would like to make?
XfinityAirelle
commented
17 hours ago
to the conversation:
0
0
plan for (REMOVED - PERSONAL INFORMATION) in English please
Response has been in Spanish! Need English
Question