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bdao We appreciate the update indeed. Have you noticed any improvements at all?   

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NBA 2K25 and Akamai CDN Blocker

Hi, So for the last three weeks, I've been trying to play NBA 2k25 online. Now with troubleshooting with them, I performed a Tracert (Trace Route) Test and they claim that my ISP is blocking this service called Akamai CDN and that I needed to go to Xfinity for help. And now over the last week or so

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Thank you for your response, and we understand where you are coming from with your concern with the channels. Please send us a DM so we can work together to see what is going on with your channels. Here's the detailed steps to direct message us: • Cl

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Why do channels switch to high numbers?

When I go to a specific channel from the guide (i.e. Scince Channel is 212) it magically changes to a high number (i.e.1451). Then to change to another channel, I have to scroll endlessly back to the normals numbers for channels.

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Hello, user_z1sczf! Thank you for letting us know that the volleyball game is not working. I do not see a specific known issue with the ESPN content at this time which is why we continue to ask questions. I am aware of a channel entitlement issue tha

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ESPN unable to play, valid token required error on Xumo Box ESPN App

When trying to stream ESPN on the ESPN app on my Xumo Box, I get the following error: "Unable to play video, error: valid token required." This error also occurs when trying to stream ESPN2 and ESPN3 in the app. It does not occur when streaming from an ESPN+ option with in the same ESPN app. In the

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This response does not address any of my concerns

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Terrible Customer Service Experience

We have been having terrible TV reception for over a week. I tried using the virtual assistant on September 27th.  I was told that they scheduled an appointment for a technician to come out on September 28th between 8 and 10 am.  I never received a confirmation and no one ever showed.&nbs

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Email Issues

Hi there! I have stopped receiving emails from my sons school as of 09/27. Not in my junk email. The school has the correct email address. And I know of (4) emails sent today from the school and I did not receive a single one. I need to be able to receive these emails. PLEASE HELP! 

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I have the same issue and have been on customer service with Xfinity for over an hour now and to no help. No one is able to help and no one is able to do this. I am so frustrated I am ready to cancel my Xfinity account altogether given all the billin

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get

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@XfinityBradM​ Hi Brad, funny enough I did see this same reddit post and tried it out. I will say there's a chance I may have messed it up as I haven't ever tried opening ports before but I will say confidently that I followed the steps exactly as de

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17 hours ago

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NBA 2K25 and Akamai CDN Blocker

Hi, So for the last three weeks, I've been trying to play NBA 2k25 online. Now with troubleshooting with them, I performed a Tracert (Trace Route) Test and they claim that my ISP is blocking this service called Akamai CDN and that I needed to go to Xfinity for help. And now over the last week or so

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Complaint

I am writing to formally express my deep dissatisfaction regarding the treatment I received from a supervisor named on October 3, 2023, at approximately 9:30 PM ET. As a customer with two accounts, I found his conduct to be not only unprofessional but also disrespectful. Throughout the conversation,

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Hi there,, @sknute! Thank you for your thoughtful post with what has been done so far to try and correct your service. I apologize that this has been such a long road and am happy to help! We are able to stay with you over time to ensure the issue ge

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Unresolved noise in your lines, causing 2.5 years of constant multiple daily connection drops, sometimes dozens daily

For the last 2.5 years, I have had constant dropping of my internet connection, multiple times per day. Sometimes multiple times per hour, and even multiple times in a 10 minute span. It’s not unusual to be above a dozen drops per day. There is no common time, it is day or night, high use or low use

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Is there any update to service being restored in Augusta, Ga 30906?

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Outage and offline

I live in Augusta Georgia and couple days ago we had hurricane helene. Our power finally came back on yesterday but now my xfinity stating a outage detected and my internet is offline right now I need help getting it back up and running.

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Hello user_3bq10p, thanks for visiting our Forum for help with your connection issues, I know who annoying that can be to deal with. And pretty much the last thing anyone want's to spend time on. I can review your tech visit details and stick with yo

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Intermittent Internet Drops

Continuous Internet drops have occurred over the past few days, causing great inconvenience. I recently moved and requested for the internet and received a new device a week ago, and there was no problem for a while after installation. However, problems continued to occur four to five days later, an

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Hello, @TomH101. Thanks for taking the time to reach our team on Forums. We can definitely help get a ticket open to make sure this gets completed. Please send a DM with your full name and the full service address to assist. Here's the detailed steps

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Final Cable connection

[Edited: "Personal Information"]. An aging cable was causing sporadic outages and your quick response team laid a temporary cable from one node to another across my lawn above ground. Since then your construction crew finally came an buried a new cable between the nodes but did not connect the node

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Here’s the stats in case it helps. You can see how the SNR looks pretty decent (or so I think) after he retightened some connections: Procedure Status Comment Acquire Downstream Channel 411000000 Hz Locked

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No Ranging Response received - T3 time-out

I had a tech out a few months ago after upgrading my Internet speeds and not being able to obtain promised upload speeds. He voluntarily replaced one of the outside lines and coax splitters. Then, suddenly there were frequent announcements that work was being done in town that lasted over an week, n

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Comcast missed their tech appointment window between 2-4 PM while I waited around. I had other appointments to make including picking up my toddlers in another town. While I was away, another tech showed up but I managed to get to him while I was

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No Ranging Response received - T3 time-out

I had a tech out a few months ago after upgrading my Internet speeds and not being able to obtain promised upload speeds. He voluntarily replaced one of the outside lines and coax splitters. Then, suddenly there were frequent announcements that work was being done in town that lasted over an week, n

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Hello, @user_1132ca. We're not a traditional 1:1 chat, we appreciate your patience. We do try to respond as quickly as possible. I did send a message through DM and we'll continue assisting there.

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Missing Channels

Since start of day yesterday (10/03) 2 channels are not working and error message XRE-03062 is presented. I have tried every troubleshoot option multiple times and nothing has resolved the issue. The two missing channels are Tennis Channel (786) AND MSNBC (787). ALTHOUGH A "DIAMOND" customer I can

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@XfinityJorge​ I followed your instructions to the letter. First message i sent was 22 minutes ago. Not even an automated reply telling there is a wait…. NO RESPONSE!

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Missing Channels

Since start of day yesterday (10/03) 2 channels are not working and error message XRE-03062 is presented. I have tried every troubleshoot option multiple times and nothing has resolved the issue. The two missing channels are Tennis Channel (786) AND MSNBC (787). ALTHOUGH A "DIAMOND" customer I can

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I've provided the requested information via direct messaging

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Data Usage Meter Stuck Since Scheduled Maintenance

We had scheduled maintenance in my area last week, and afterwards the data usage meter has failed to log any usage. It's been stuck at the same reading for the past week. Over a week ago I noticed my IP lease time dropped from 4 days to 1 day.  It then dropped from 1 day to 2 hrs, so I knew s

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