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@XfinityJohnG if you have a way to post a photo on here I can prove that I did see $50 for 5 years for 1 gig. I also have my original letter in the mail claiming it as well. Y’all lied and I can prove it.
Account sign up $50 1Gig
I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig. Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady
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help with computer that "cannot be contacted over the network
Your assistants have helped connect my Brother printer to the new Gateway modem and then to my computer Windows 10. When I tried to print today, I got the error message: Brother HL-L2305 set up complete, cannot be contacted over the network. Computer appears to be correctly configured but device or
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Your Home Network
Remote not working
To whom it may concern, our xfinity remote no longer is working. Even after new set of batteries. Also have tried to factory reset as well. Nothing works. No light shown at all.
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Devices and Equipment
user_coet5a Our phone will come with device activation ready, but if you want to transfer data and contacts you would want to keep the old device until that has been completed. It isn't needed to active our mobile phone though if that is your only co
Shipping new phone
I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of
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Xi6-T outputs Dolby Vision on SDR content
Issue: Xi6-T outputs Dolby Vision on SDR content (LG OLED65E9PUA, 4K60 mode) Device setup: Xfinity Xi6-T cable box LG OLED65E9PUA Direct HDMI connection (high-speed certified cable) Xi6 output set to 2160p60 (4K UHD best available) Problem: After viewing Dolby Vision content, the Xi6-T remains locke
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X1
Accepted Solution
user_yc4fn2 We are here to help. Our team would love to help explore different options on the service to save money on the bills. Could you please send our team a direct message with your full name and full address? Our team can most definitely take
Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
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@XfinityEricB Ah, okay. So does that mean I don't need my old phone to set up my new one?
Shipping new phone
I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of
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I need to connect via Ethernet so Roku is not an option. Can’t you just license the app to TCL?
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Accepted Solution
Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
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Billing
Hello, @user_qhgbsz Roku might be a good alternative. You can use the Xfinity Stream app on compatible devices like Roku without renting an Xfinity TV Box. This allows you to access live channels, cloud recordings, and Video On Demand. To get started
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Yeah they just told me that I’ll be out for “scheduled maintenance” until 6/16. It’s an absolute joke it’s been 3+ days already.
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
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Hi there, @user_n7j5sl 💙 Oh no, I’m so sorry that happened! I can definitely imagine how concerning it must be to see that equipment damaged like that. We’ll make sure this gets taken care of as quickly as possible. When you have a momen
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: [Edited: "Personal Information"]
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@user_75a9f0 any news on if it is fixed or not
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Refund
They have owe me a refund for months! I've been trying for over 5 months to get my refund but no success! I get nothing but the run around or they hang up! WORST customer service ever! Never going back!
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Plan
@user_ugh2wn, sorry you’re dealing with those intermittent connection issues. I know how frustrating that can be. We can definitely help look into what’s going on with your connection and get another modem to you. If you could send our te
Xfinity Assistant is Useless
Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m
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@user_ttbwj8 Thanks for letting me know you've tried multiple email addresses, and you're still getting the same error. We can certainly check to confirm which account is associated with your current Peacock account to resolve this for you. Can you
Peacock Activation
I am trying to activate my free Peacock Premium subscription. My assistant portal shows the 'Activate' button, but logging in to Peacock results in the error: 'Your Xfinity account is already linked to another Peacock account.' I have already tried clearing my cache, using multiple brand-new email a
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Hi there @user_7ce159 💙 I’m really sorry you’ve been dealing with that! I can imagine how frustrating it must be trying to transfer your number and running into a roadblock because of an service interruption. That’s definitely not
Transfer mobile to new service provider
Tying to transfer mobile service to new provider but can’t get my number released because there is an internet outage in my area.
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I have done this but will do again.
I can no longer access Paramount+
I posted this issue to Xfinity Support about 10 days ago and never received a response. I got the email others have mentioned that I will not longer have Paramount+. Then I got an email that it was sent in error. Since all that happened, I have not been able to watch P+ on my laptop. I have had a su
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I have an existing Peacock account. It was previously activated/connected, but stopped working, so I disconnected so I could reactivate. I have also tried activating using alternate emails and new Peacock accounts. But it always produces the same err
Peacock Activation
I am trying to activate my free Peacock Premium subscription. My assistant portal shows the 'Activate' button, but logging in to Peacock results in the error: 'Your Xfinity account is already linked to another Peacock account.' I have already tried clearing my cache, using multiple brand-new email a
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Update: I cleared the cookies, and temporary internet files. Still get the same message after logging back in.
whatnamesrleft
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Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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