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yes. I done the forced close of the app. No impact. Then I fully rebooted the phone. no change. Thanks for your help.
Download tab not working
On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working. It’s dead, blank. My downloads aren’t in the phone but not on the downloads page. So, I can watch downloaded shows from the ‘recordings’ tab. HOWEVER, the ‘recordings’ page/tab goes dark when I'm offl
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I have had Xfinity internet since 2019 and in December brought 3 devices to Xfinity mobile. I tried yesterday to upgrade 1 line and was told the same thing. I am now looking at AT&T and Verizon becasue if I pay all this money for this amount of y
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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Internet charges
Hello, i was looking to upgrade for better internet speed but ended up for $100 a month for the same speed. I was paying $50 a month for the internet. could you look into it asap. My email is [Edited: Removed private information] and phone number is [Edited: Removed private information]. Thanks [Edi
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Customer Service
Fox News not working
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
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Although we don't want to see you go, you've reached the right place for help Szee4130. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get sta
Cancel Internet
I would like to cancel my internet. I am moving next month and won't be needing it. Can someone give me a hand?
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Hey there user_e19j6c, thanks for posting here on the community forums! Sorry to hear you've been running into issues watching Mariners TV. Our team can definitely take a closer look and track down any tickets that were created. I see that you've alr
Mariners TV: 1261
I still do not have access to Mariners TV. I’ve had 4 different chat conversations all telling me they submitted a ticket. I received an email from xfinity before the season saying I would have access before the season and I still don’t.
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Hey @user_fec735, Thank you for visiting our official Xfinity Forums Community support page. We appreciate your interest and curiosity, but we are not able to provide that information. Each network, area, and more plays a variety of factors which we
Coax to fiber upgrade
Comcast is upgrading the coax feed into our condo from coax to fiber optic. Will the new fiber splitter connect the ingress fiber cable to the existing inside coax? If so, what is the likely model of the connector that replace the current COMMSCOPE CSMG2/ coax splitter? If not, will Ethernet be requ
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I understand that you cannot answer specifics on the project at my site. Backing away from my original question, what are some examples of the solutions that Comcast has implemented in other coax to fiber upgrades?
Coax to fiber upgrade
Comcast is upgrading the coax feed into our condo from coax to fiber optic. Will the new fiber splitter connect the ingress fiber cable to the existing inside coax? If so, what is the likely model of the connector that replace the current COMMSCOPE CSMG2/ coax splitter? If not, will Ethernet be requ
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@user_wjh2vu Thanks for adding a post to the community. If you're using the Xfinity Stream app, try channel 1254.
Braves Vision
I want to add Braves vision to my favorite channels on firestick max. The channel isn't showing up on the menu.
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Cancel Internet
I would like to cancel my internet. I am moving next month and won't be needing it. Can someone give me a hand?
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Customer Service
You need to figure out how to get scripps back and not raise prices. If not, I will drop Xfinity and find another platform. It is not reasonable to drop a major channel everyone relies on.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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user_tvnqmh You would need to contact the facilities directly for that contact information.
Major Construction project South San Francisco
Hi, I am a Utility Engineer for a firm the SF Bay that is designing a RR project and one or more of Comcast facilities will need relocated. Please provide me with a contact that assist with this request.
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Cancel service
I would like to cancel all of my xfinity service. ( tv and internet).
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Customer Service
Thanks for meeting us here in our community, @rraub. We're happy to assist with your service concerns. Can you please share a little more as to what is happening with your services? We look forward to your reply.
Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for
Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net. IP Address 69.139.168.141 Name be-34-ar01.mckeesport.pa.pitt.comcast.net Period (12 seconds, 505 milliseconds) 4:16p - 4:16p Latency (milliseconds) 26.4
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Major Construction project South San Francisco
Hi, I am a Utility Engineer for a firm the SF Bay that is designing a RR project and one or more of Comcast facilities will need relocated. Please provide me with a contact that assist with this request.
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Customer Service
I want my emails to have capital letters to start sentences and for the letter "I"
When I am composing emails, the first letter of a sentence is not capitalized. Also, I want the letter "I" to be capitalized.
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My service was suspended . When will it be restored I just paid it
My service was suspended I just paid the bill when will it be restored
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Customer Service
I agree with the others. I pay $400/ month for tv and internet. Most of the programs I watch are on NBC, especially news and the Today show. No warning- service stopped right in the middle of a show! Do better Xfinity. Get this solved.
user_biopir
commented
10 hours ago
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No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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