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user_gnszx6 I appreciate you working with me today. What browser are you using? When you follow this link: https://www.xfinity.com/membership are you getting the same error?
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Extension
I was trying to pay my bill and they offered me an extension for August but I want to know if I can pay half of it now and half of it by the extension due date
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Billing
“I’d like to file a written complaint requesting a service credit for a billing/equipment issue —
May I email or attach a written summary?
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Billing
Unable to access via the app, browser (mobile and desktop), including cleared cache/cookies/using incognito. I am always back the page that says: "Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
user_ipcv10 I would be all about wanting that too and reaching out if I was not seeing it. We can help. Please give the following a try: Open the Xfinity app and sign in with your Xfinity ID. Look for the Membership section (formerly Xfinity Re
Starbucks $10
I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app
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user_gnszx6 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to claim the perks and discounts that you earned and deserve to enjoy through our Xfinity Membership program :). Are you having trouble with the mo
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Hello, @user_2uwcu6. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Extremely poor customer service
Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le
Question
user_6b93i4 I'm sorry to hear you aren't able to use your phone. Your User ID, should be your preferred email address. Do you still have an active internet account with us?
Phone help today
I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th
Question
Starbucks $10
I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app
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Customer Service
Cancel Unlimited Data
Hello, I would like to remove my unlimited data option on my plan.
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Customer Service
I am also unable to access my membership benefits. Stuck in the same loop
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Extremely poor customer service
Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le
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Customer Service
@XfinityQuemekia I can't use my phone. I have tried to edit and corrrect my profile by entering my correct user name and I am not allowed to. It is blocked out.
Phone help today
I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th
Question
user_njf623 Thanks again for reaching out! We are sorry to see you go, however I'm glad we were able to help you with your cancellation request. Take care!
Cancel
Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.
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user_wjxa8u Hmm, it sounds like you may need to consult with T-Mobile to see what else you may need to do. Since you have the transfer PIN, that should be all you need from our end. Other than making sure your device is unlocked and able to be transf
Transfer PIN not working
I am trying to transfer my service from Xfinity to TMobile. I have received a transfer PIN from Xfinity, and have my T-Mobile eSIM downloaded. When I enter the transfer PIN to unlock the T-Mobile eSIM, is says unlock unsuccessful.
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Woow this is wired cant get any help from customer service or from here for my XB10 gatway i switched to xfiniy symmetrical service to keep from having to got back to at&t fiber or iQ fiber here in Jacksonville , but looks like i ill be giving t
Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b
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Cancel
I need to cancel my service. I would like to do it online
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Sign-In and Account Management
Thank you for your post @brandons1. Our team would be happy to assist with making changes to your account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di
XfinityJoe
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Cancel Unlimited Data
Hello, I would like to remove my unlimited data option on my plan.
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