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@XfinityEricB Thank you. The "favorite" list came back on the next morning.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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npersn31, I am sorry to hear this has been such a headache for you. I would recommend reaching out to our Customer Security Assurance team. Please try that, and let me know if you still need help. https://spa.xfinity.com/help 1-888-565-4329
How to keep logging in to get email when you don't want to switch to Yahoo Mail and you moved in with another customer
I moved and Comcast doesn't recognize me as a customer because I am not the Major Name now. Previous Major Name moved with me to sister's house ( the Major Name). I also have too much email. I got the modem password and computer works with that. I am reducing email which helps some except when sendi
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Xfinity had the invisible fence information before the repair work was started.
Xfinity service representative cut my invisible fence wire
On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs
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My favorites also seem to be back. It was a stepwise restore for me - some favorites came back, then seemingly all but without the star markers, and finally today I see the star markers returned. Thank you Xfinity for finally putting this right but p
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Perfect, that was going to be my next question, albundyfan95eheu7r7e737e! No worries at all, and I'm glad to hear the second ticket is there. Please let us know if we can be of any other support. We're here to help!
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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@XfinityAmira ok so my bad I didn't realize in the email both tickets were attached ot worked thank you sorry didn't notice it was a long email I was thinking they would send them separately
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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user_8skedk Hi there! If you’re referring to moving your Comcast.net email over to Yahoo Mail, Xfinity is currently transitioning email accounts to the Yahoo Mail platform at no additional cost. You’ll need to wait until you receiv
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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Yes I got the first i never got the second or in the redemption asked about a quantity
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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user_0c8g1w Ok, great! We'll check back in with you tomorrow to see how that went. If you need us in the meantime, please let us know.
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Hello @albundyfan95eheu7r7e737e! Thanks for taking the time to visit our Xfinity Forum, and my team is here to help. To confirm, were you able to successfully redeem the first ticket?
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
Question
Yes I was able to schedule an appointment for tomorrow morning off the xfinity app, hopefully they figure out the issue.
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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I did the same however when I redeem my tickets it only gave me the option for 1 tickets and when I went to see about a quantity there was not any way I can get the other ticket?
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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I have problem with that, I am in Norway right now
Seasonal plan
Our convenience plan stops September 13, I want it to stop September 9 because we will return tu USA September 10. Thank you
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Having the same issue with my husband’s phone since we all switched from Verizon to Xfinity a few weeks ago. RCS works on three of our four devices, but not his. We spent 2.5 hours at the Xfinity store talking to staff and a FaceTime call with tech s
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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Are you able to access the website above?
Seasonal plan
Our convenience plan stops September 13, I want it to stop September 9 because we will return tu USA September 10. Thank you
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Hi there, @user_3lwvkx. Sorry to hear you're having trouble with favorites. Please try the steps featured here : https://www.xfinity.com/support/articles/x1-system-refresh. That may help get this going for you.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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I want to change my seasonal plan
Seasonal plan
Our convenience plan stops September 13, I want it to stop September 9 because we will return tu USA September 10. Thank you
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I need assistance from an Xfinity Mobile representative with an unresolved device-unlock issue that frontline support has been unable to correct. This phone is an Assurant replacement device. My original device was already unlocked, but the replaceme
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Assurant Replacement Phone Still Carrier Locked — Xfinity Says Unlocked
I need help escalating an Xfinity Mobile device-unlock issue involving an Assurant replacement phone. My original device was unlocked. Assurant subsequently provided me with a replacement Galaxy S24 Ultra, and the replacement device was carrier locked to Xfinity. I have already contacted Xfinity mul
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