Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (536.3K)
Ok. Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
I noticed I have been posting this same question - related to the exact same problem - since around 2023. As of today, Oct 9, 2026 Nothing Had Been Resolved, and nobody from xfinity contacted me related to this problem. I guess soon I'll just have to
Cant remove old cable box from my bill
Going back to somewhere around 2015 my son lived with us. At some point he wanted to upgrade, which I was not aware of. Once I found-out I said 'No !' As a result, you, the cable company were expecting to receive the cable box to complete the upgrade, which never arrived. Therefore, you added the ca
Question
XB10 DOCSIS 4.0 provisioning error after reboot
Need assistance from an official employee to re-provision an XB10 gateway on the XI - NextGen MGig FDX (2000/2000) tier. Automated reboot assigned a fallback bootfile. Physical line verified clean (tested at 534 Mbps upstream). Reference ticket: [Edited: Personal Information] [Title Edited: "Persona
Question
•
Your Home Network
@user_jh9r3h @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Uplink packetloss/ping spikes/jitter
For the last 2 or 3 weeks I have been experiencing packetloss, ping spikes, and jitter. It happens as frequently as every 5 minutes while playing online games, streaming videos, or voice chatting using discord. The problem happens on any device we use both on wifi and hardwired into the gateway. I’v
Question
Hello @user_zwmpnk, and thanks for reaching out on our Xfinity Community forums! I completely understand how frustrating it must be to have contacted us multiple times to cancel your service, only to find the account still active and receive
Multiple attempts at canceling account have not been processed
I have contacted Xfinity customer service three times to cancel my internet service, and my account is still active despite repeated assurances that the cancellation was being processed. After my initial call on September 28th, I received a “we received your cancellation request” email on two consec
Question
@user_5mkrss Do you have a pending install appointment or have you had service and just been without all of a sudden?
Dispute resolution
I have not had service within the past 2 months due to outages. Why am I being charged?
Question
Hello ceh329, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate your time, and we are happy to help. We will need to do some deeper diving for this, and we will need some account information best kept priva
Lots of packet loss on ae12.bar4.min2.sp.lumen.tech
My connection seemed really slow so I ran mtr and I'm seeing a lot of packet loss. Host Loss% Snt Last Avg Best Wrst StDev 1. 192.168.0.1 0.0% 342 4.2 9.1 1.9 89.0 16.7 2. 100.93.189.130 0.0% 342 14.6 24.1 11.3 137.6 23.4 3. po-317-405-rur401.roseville.mn.minn.comcast.net 0.0% 342 14.1 25.5 12.1 109
Question
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Router issues
Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but
Question
Moving Homes
We are moving from our apartment into a house and we would like to take our service with us. The online service is not allowing me to start the “move” process, AI Assistant could not help me, live agent texting also did not help. The “move” option leads me to an error page saying that it isn’t worki
Question
•
Customer Service
I had concerns about billing.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Concern moved here to the Customer Service help section.
I am having issues with my Xfinity Modem
Hello, I am having issues returning my modem, and I am being charged for it. How do I get this sorted, please?
Question
Okay, thank you very much for that information. I will be able to assist you further with completing the activation. I will need some additional information. Please send us a direct chat message with your full name and complete service address to
Problem activating XB6 Gateway without using the App
I have connected the modem to the cable wall outlet, plugged in the phone line, powered it on and allowed it to boot up. I connected to my computer with ethernet cable and opened my browser, went to register.xfinity.com I got to the sign in page, entered my username and password. Got an error messag
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment but everything is a week out I had one set for yesterday and the tech lied and said that they came by and nobody was home when I’ve been here all day but never actually showed up so they rescheduled for today well
Question
Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Good afternoon jg629. I can certainly understand wanting to take advantage of the top speeds. You can check the enhanced upload speed eligibility here. Please let me know if this helps.
Mid Split Availability
How can I determine when mid split service will be available in my area? The neighborhood across the street has had it for years. The infrastructure is capable of it in my neighborhood, as demonstrated by a service tech back in June. I haven't gotten any information about it though, and then plans a
Question
Remove Cable Modem MAC From Provisioning System
Hello - Who do I contact to remove a MAC address of a cable modem I own from my Xfinity account so another Xfinity customer can use it in the future? Thanks!
Question
•
Customer Service
Coaxial cable still not buried one month after installation
About a month ago, I had Xfinity internet installed at my home. The technician ran a coaxial cable and told me it would be buried, but it has now been over a month and the cable is still lying on the ground exactly as it was left. Could someone please help me get the burial scheduled or let me know
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB10 Availability
I've been met with terrible customer support via trying to upgrade to the XB10 - My plan is eligible for the modem, yes. Any hints, tips, tricks on how to secure one of these?
Question
Does anyone even Read this forum ? What's the point ??
rah618
commented
15 hours ago
to the conversation:
0
0
Cant remove old cable box from my bill
Going back to somewhere around 2015 my son lived with us. At some point he wanted to upgrade, which I was not aware of. Once I found-out I said 'No !' As a result, you, the cable company were expecting to receive the cable box to complete the upgrade, which never arrived. Therefore, you added the ca
Question