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Howdy user_o1fd3x! Sorry for the trouble you're running into with getting your new modem upgrade, but we got your back and are here to help 🙌 If you could send our team a direct message with your full name, the name listed on the account (if differe
Upgrading my modem
Hi, I'm eligible for a modem upgrade, but the app isn't letting me do it online
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We have been down that path to contact Customer Security Assurance team. They fix it and say that you should be good to go only to have it repeat again. Is no one looking at the flaw here in the logic of sequencing of logging in? I mean, why even hav
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Hellol user_i5diiy, thank you for taking the time to post here in our Xfinity Community forum. We're happy you're here, and happy to assist you. To do so will require some account information best kept private. Please send us a direct message w
Peacock: Cannot activate
I keep getting notices to activate my free Peacock perk. I click on the link and it takes me to an Xfinity page where it shows as a redeemed benefit. I click on the Peacock box, and it tells me to visit the StreamStore. When I go there, no streaming apps are listed. I have tried doing this step with
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Made 2 payments in one day
I accidentally made two payments same day. I need to cancel the 100 dollar one please
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Billing
thx, i sent the message to xfinity support
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
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10/10 Service from Leonard at the Christiana Mall Store!
I’d like to recognize Leonard, a Sales Consultant at the Xfinity Store in the Christiana Mall in Delaware, for providing 10 out of 10 service. He helped me get my Xumo stream box sorted out and walked me through signing up for Xfinity Mobile.After struggling to get things resolved over the phone, I
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Xfinity Compliments
I understand needing to make sure that this is resolved with work and your parents appointments. The time is set by the person in charge of the work. We do our best to provide an accurate estimated time in our notifications. You will get notification
Xfinity outage just in my home
No internet for 12+ hours. Trying to reach out to agent to understand the no issue but no one picks. App shows ETA for restoration 8 hours from now but how do I know it will be done. Need to understand what is happening.
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The awful Xfinity TV app update that everyone's complaining about seems to affect only smart TVs. It may not affect other devices. You can only try it and see.
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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@XfinityJeffB This is the start of the message I got after following your steps: "Hello! As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. P
Help with mobile plan ordering
Hello, I've been trying to start a mobile service with Xfinity. Once I start the process, I end up needing to verfiy my identity, but once I provide valid documentation to the authenticator, it fails to verify my identity and cancels my order. This has happened to me multiple times and I'm unsure ab
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
Home Service is not landline any more
i've always had the Infinity bundle with "Voice." If I drop the "Voice" my cost will go up. Now the "Voice" is actually part of wi-fi and does not serve me if wi-fi is out. Not fair.
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My Platinum Peacock Premium benefit is marked as redeemed, but the subscription does not appear in StreamStore. Please investigate and correct the Peacock entitlement linking on my Xfinity account so I can activate my included subscription. Xfinity d
Peacock: Cannot activate
I keep getting notices to activate my free Peacock perk. I click on the link and it takes me to an Xfinity page where it shows as a redeemed benefit. I click on the Peacock box, and it tells me to visit the StreamStore. When I go there, no streaming apps are listed. I have tried doing this step with
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgrading my modem
Hi, I'm eligible for a modem upgrade, but the app isn't letting me do it online
Question
Hey there warblah1 👋 I'm glad to know you're taking advantage of your Xfinity Membership with the movie redemption, and appreciate you stopping by to let us know about the snag you ran into while redeeming. I'm a big defender of the extended cut of
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
Question
user_ni9n0j I would recommend contacting the Comcast Customer Security Assurance (CSA) team directly to see if they can help. They are the main team that handles all email issues.
Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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Hello user_gpt8t0, thanks so much for taking the time to reach out here via our Xfinity Forums! Is this a change we're wanting to make for your Xfinity Mobile or for your home telephone services? We'd be happy to assist with either one.
XfinityAlfonso
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Voicemail
I want to turn off my voicemail completely. [Title Edited: "Personal Information"]
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