Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (534.9K)
iPhone 18 pro max silver replacement phone
Where is my replacement phone that I ordered to replace [Edited: "Personal Information"]. Has it been shipped?
Question
•
Devices
@user_zd9tn4 I don't want to transfer any info to a old gmail account. I only want Comcast email/Yahoo on my computer and not synced to my phones. How do I do this? I've been asked to enter a text sent to this old email. &nb
How do I transfer my comcast email account to yahoo
We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?
Question
Outbound caller name (CNAM) shows another person's name on one of three lines ported from Verizon
I have spoken to Xfinity support via phone about this in the past but nothing has been resolved. About 18 months ago, i ported 3 lines from Verizon to Xfinity. 2 of the 3 show reasonably correct caller names for the numbers (i say reasonably because they are all people in my household but the actual
Question
•
Network
@user_15b47c Same here... I did get a notification but not sufficient. Unbelievable that Comcast did this and no help from Xfinity. Talking in circles for hours. Truly, don't know what to do. What do you mean, "I did get a notificatio
Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
Question
Thanks for posting on our community forums, user_70vvmu. It does sound like this may be a WiFi Ready location; however, I'd like to confirm which services are available at the address first. Could you please send our team a Direct Message with your n
Move in ready modem
so my building charges me $65 a month for Internet already and there was a modem already here when I moved in how do I use that Internet instead of being charged separately here on Xfinity
Question
How can I reach a human to resolve this issue?
Repeated efforts to pay my deceased husband's final bill.
My husband set it up at an assisted living location, I think. Help!
Question
@XfinityRaul @user_j2h7xy Yahoo help <----- clickable link
My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
Question
Repeated efforts to pay my deceased husband's final bill.
My husband set it up at an assisted living location, I think. Help!
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal complaint regarding supervisor intentionally disconnecting call — requesting corporate escalation.
I am requesting a formal escalation to Executive Customer Relations regarding the conduct of a supervisor I spoke with yesterday. During the call, the supervisor intentionally ended his participation in the conversation while the telephone connection itself remained active. I remained on the line af
Question
user_a7azmf This isn't the experience we want you or any customer to have, and I hope the Bruins bounce back on Thursday for a win for you. I will also want to make sure this gets resolved before then, so you can enjoy that game no matter the outcome
sports channels
yesterday I added ESPN+… ESPN and NESN And I have not been able to get into one of them so I missed the Bruins game last night. I have a confirmation saying that they were added, but they are not showing up saying I still need a subscription. You really should have an 800 number for customer service
Question
Answers to billing
My bill is wrong, it’s supposed to be less than the previous month because I changed it because it was too high, I’m ready to cancel it all, plus I’ve already returned the equipment!!
Question
•
Billing
Good afternoon @user_lj12ja. Can you provide us some more details about what these software updates are for?
Samsung S21 FE software update
Samsung has stopped supporting the S21, however, the S21 FE has a different cadence and will continue to be supported until January 2027. The last update I have is from March 21, 2026, but according to Verizon’s website, Samsung has released 3 additional software updates. Can someone from Xfinity pl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Move in ready modem
so my building charges me $65 a month for Internet already and there was a modem already here when I moved in how do I use that Internet instead of being charged separately here on Xfinity
Question
Hi there, and thanks for taking the time to post here on the community forums! I can definitely imagine getting a collections notice would be a bit of a shock. We can absolutely do some digging to see if we can find anything that would have caused an
CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.
Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s
Question
I’m sorry to hear that, @user_n0hiev . If Bridge Mode was enabled accidentally, a technician would not be able to disable it, as this is a gateway setting that can typically be changed remotely or through the gateway settings. When Bridge Mode
Accidentally enabled Bridge mode and can’t disable it
I accidentally enabled bridge mode and now my router won’t work. I tried to schedule a tech appointment, but get caught in a loop that says “Something went wrong.”
Question
Honoring mobile credits agreement for new iPhones purchased
Xfinity Senior Management, In April 2026, I was advised that switching my four mobile phone lines to Xfinity Mobile and purchasing four new iPhones would result in a promotional credit of $400 per line, applied over 36 months. To date, none of these credits have appeared on my account. This amounts
Question
•
Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
Question
Please cancel my services
I would like to cancel my servies, I am moving and already have a plan with another provider. I shouldnt have to wait for a call back 5 days from now to cancel.
Question
•
Customer Service
I need a service disconnect order and clearing confirmation letter
I have repeatedly requested this with no help fro chat, phone call or in person at the store
Question
•
Customer Service
Hi there, @Bli_x13! Thanks for taking the time out of your day to reach out about the charge for the technician visit. When you self install a piece of equipment, and need a technician to come out within 30 days, there is a $100 charge for the visit.
XfinityRay
commented
8 hours ago
to the conversation:
0
4
Promised a $100 Credit, Still Charged Anyway
I’m extremely frustrated with my experience with Xfinity. My normal bill is around $100, but I was suddenly charged an additional $100 for a technician visit. I originally contacted Xfinity because I was having internet issues, and the AI troubleshooting system suggested scheduling a technician. I w
Question