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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
internet
I received a message from xfinity assistant that an issue with my service was detected. I followed the link and chatted with the bot, but it got stuck in a loop of asking me the same questions; coupled with that it wanted me to authorize being charged an additional fee to have the issue addressed af
Question
user_cac41e Thanks for creating a post. Our team would be happy to review what internet offers are available and to remove TV services. Please send our team a direct message with your full name and address to get started. To do so, cli
Tv plan canceling
Hi my name is [Edited: "Personal Information"] and I have try to change my plan because I found out that I have been paying for TV service that I haven’t been using and would like to get rid off it but found out that there is no such on option for no reason! So please help me to change my plan to on
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable needs to be buries
Cable was installed in December and the line has still not been buried. The HOA is requesting that it be done ASAP. How can I get this done?
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Hello user_s1k590, thank you for reaching out on our Xfinity Community forums. We are happy to assist you. Have you tried new batteries and still having an issue? If so, these steps may be helpful Link. If that doesn't help, we will go deeper to
Schedule a service appointment
My Xfinity remote stopped working and I would like to schedule a service appointment
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@user_0ymyq4 Thank you so much for taking the time to report this to us here at Xfinity. Is your service currently out since this occurred?
Damaged Service Pedestal
I'd like to report a damaged service pedestal that is in the front of my house. The pedestal was knocked over, and I am concered about my internet service being affected. Thank you.
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×99 feature
For some reason, I have one person who calls and it goes directly in my ×99 voice mail. Is there a way I can disable the ×99 feature so no calls will go directly in that mode but rather into my answering machine instead if I'm not home?
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Getting Started
@user_2u3nrb Hi there! We understand the urgency behind this issue and would like to offer help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click
Property Damage
Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground
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I am very glad that we were able to get that taken care of from here for you. Make sure to keep an eye on your Xfinity app to see any amount changes. If you have any other questions or concerns we are always happy to assist you in any way from here.-
Waive Technician Fee
I received service on Saturday February 21st a got a new modem put into my apartment. I was told via direct message with @Xfinity Support that I would be getting the application fee waived, but I received my bill and $100 has been added to it (I assume for the fee as I have no other explanation). It
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@XfinityThomasD I have done so Thomas and ask the right person to reach out to my husband whose particulars are in the message directly as he is much more technical than I am and has the particulars.
XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
Damaged Service Pedestal
I'd like to report a damaged service pedestal that is in the front of my house. The pedestal was knocked over, and I am concered about my internet service being affected. Thank you.
Question
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Customer Service
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Schedule a service appointment
My Xfinity remote stopped working and I would like to schedule a service appointment
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Thank you - I'll have my users test it out. Adam
Error sending from Google Workspace to Comcast.net accounts
Hello- We are having problems sending from our edgartownlibrary.org Google Workspace accounts to @comcast.net email addresses and are getting this error message: The response from the remote server was: 451 4.2.0 Throttled -https://postmaster.comcast.net/smtp-error-codes.php#RL000010 I saw a similar
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tv plan canceling
Hi my name is [Edited: "Personal Information"] and I have try to change my plan because I found out that I have been paying for TV service that I haven’t been using and would like to get rid off it but found out that there is no such on option for no reason! So please help me to change my plan to on
Question
Accepted Solution
Hello, @user_z7sxdb! We appreciate you taking the time to create this post regarding your Xfinity Mobile device trade-in concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Since we're going to need t
Cheated during trade in process
In September 2025, I asked my carrier (Xfinity Mobile Service) about the trade-in process. The agent informed me that I was eligible for a promotion, which could be applied to my trade-in. I was using a Galaxy S24 Ultra at the time, and I still had a few payments to finish. The agent then explained
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Property Damage
Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground
Question
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Voicemail support
I see this is a common problem. I cannot change the number of rings on my voicemail. Call forwarding has no options. I need it to be nine so my phone system can pick up. I have called xfinity three times. Seems so simple.
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Home Phone Service & Equipment
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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Can't find 2.4 Ghz SSID to connect CGM4981 modem to my printer ...
Folks, I can't find an SSID for a 2.4 Ghz connection, which my printer requires. Help!
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