Xfinity Community Forum

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I did not receive any correspondence from Xfinity. I only found about this account after checking my credit report

user_3ov6ki

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14 hours ago

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Unpaid balance

My wife has an unpaid balance from an account she had in 2021. It was an unknown balance and we are trying to pay it. However we cannot get through to anyone to pay bill. When calling the customer support number we reach dead ends due to not having an account anymore. Any assistance with this?

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not able to get my email

user_qnvrmj

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14 hours ago

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Comcast.net email not working

After logging in tells me Comcast.net email is now through yahoo email. ????

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user_32wc3y, thank you for creating a new post. I see you lost your equipment, and you need help while you're outside the country. To confirm, is this a mobile device we need to report, or residential equipment like your gateway or cable box?

XfinityVianney

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14 hours ago

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Lost my equipment

Lost my equipment, unable to contact customer service, as im outside US

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@XfinitySeth Thank you for those instructions. Update - The next day, I finally got to a support person who recognized the line was not ported. He gave me the number of the Landline Service Dept and they were able to port our number whil

user_nswrj3

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14 hours ago

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trouble porting number from Verizon landline

I already placed an order to port my mother's Verizon landline phone number to Xfinity Voice. One week after it was promised, the Verizon landline still works (connected to the wall) and the phone connected to the Xfinity modem voice port still has no dialtone. We are now on our 6th support call. Wh

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Hello, user_cd51f6! Thank you for choosing Xfinity and joining us here on the Forums! Let's work through a few troubleshooting steps to help narrow down what's causing the recording playback issue. To start, unplug the power cable from the bac

XfinityThomasA

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15 hours ago

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Recordings stopping mid playback with new box

Recordings stopping mid playback with new box, have restarted multiple times

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Thank you! Will do!

user_m00w9t

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15 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Thanks. I checked those items more carefully. The audio glitches at the same time the picture pixelates, and the problem continues during commercial breaks. The entire picture, including the ESPN graphics/ticker, is affected. This occurs on every Xfi

user_afvsb3

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15 hours ago

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ESPN HD

One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve

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I messaged support directly. However, we still need to address the issues that happened as stated in my complaint other than just the tablet not being shipped, meaning the lying so as to make the sale etc. Copying directly from my first reply.

user_5cu2sd

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15 hours ago

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About to leave Xfinity for good

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both times I received an email stating that: Let’s get you back on track“We had to cancel your Xfinity Mobile order [Edited: "Personal Information”] (both placed on separate days) because we couldn’t verify your iden

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Understandable. We can look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To

XfinityJon

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15 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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Customer Service

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Good evening @user_afvsb3! Thank you for providing those details. The fact that the issue is affecting ESPN HD on every cable box, while other channels are working normally and the channel plays correctly through the Xfinity Stream app, is definitely

XfinityAldrik

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15 hours ago

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ESPN HD

One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve

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user_xfohz0 - Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a

XfinityThomasA

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15 hours ago

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Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

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I receive an email confirmation with the tickets, but it does not have details about my how to change them. I unfortunately cnat go on this date now because my son has a football championship on that date! Anything else that I can try?

user_m00w9t

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15 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Lost my equipment

Lost my equipment, unable to contact customer service, as im outside US

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Customer Service

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Good evening user_m00w9t. I can certainly understand wanting to see about changing the dates for your tickets. When you received the confirmation email, did it provide additional information regarding the reservation? Often times with the confirmatio

XfinityJon

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15 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Good evening @user_3ov6ki. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait

XfinityRaf

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15 hours ago

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Unpaid Bill after cancellation

Unpaid Bill after cancellation of service sent to Collection Agency Dear Xfinity Support. I discontinued my Xfinity service in April of 2026 and I contacted your support team to cancel my service accordingly. I called three separate times to request cancellation, and each time I was assured that the

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Voices are not in sync

Channel 51 Freeform. For the last 2 days the voices don’t match and even on the commercials . It’s all tv’s in my house

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X1

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14 connected, 11 not currently connected, but I agree that I don't think the number of devices is the cause of the issues.

user_xfohz0

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15 hours ago

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Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

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Official Solution

Closed

Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Customer Service

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Unpaid Bill after cancellation

Unpaid Bill after cancellation of service sent to Collection Agency Dear Xfinity Support. I discontinued my Xfinity service in April of 2026 and I contacted your support team to cancel my service accordingly. I called three separate times to request cancellation, and each time I was assured that the

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Customer Service

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