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user_z2g0e6, I can understand your frustration. Having your service interrupted when you are trying to work can be stressful. Xfinity does not expect you to pay for services you don't have. I would like to look into this for you and see what is going
Chat
I work from home for Blue cross. Xfinity worked in my area of rolling wood on Dec 23rd, Dec 24th, Dec 26th and Dec 27th. I now receive an email this morning that Xfinity will be working in my area Jan 6th. I have already had to deal with work issues as I constantly had outages when Xfinity was worki
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I am getting snail mail letters from my various financial institutions who I have regular contact with, that email messages they are sending me ar being returned. This is now happening in consecutive months with about 6 different companies. I did emp
No longer recieving Email
Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emai
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Hi there @OPDooper1 while we are constantly evaluating the context offered, do not carry CHSN at this time. Your feedback helps us reevaluate the channels and programs we offer, so this content may be available in the future.
No CHSN App
Since Comcast cable does not offer CHSN, why is there no CHSN app listed with other subscription apps? Also, CHSN is carried on FUBO, but there is no app for FUBO.
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user_z7wjzk You have come to the right place for assistance with the home phone issue. I would be happy to look into why it's not working. Can you send us a direct message with your full name, name of account holder (if different), and servic
No Xfinity voice after upgrading gateway
Tried all the assistant tips after upgrading the gateway including connecting phone directly to the gateway. No dial tone. Now what?
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user_og7jk7, Thank you for getting back to me and for giving it a try. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th
xfinity support
I have checked several posts about how to disable the xfinity hotspot on my modem/router. The wifi hotspot is causing a double nat situation with my VOIP phone and I can't receive calls. 10.146.200.107 is still broadcasting. I put the xfinity modem in bridge mode and disabled sip alg on my tplink ro
Question
Amazon Gift Card
I signed up for XFINITY Internet on 12/11/2024, at the time there was a promotion for a $200 gift card. I have not received anything about that. It appears others have been having the same issue. I called into support and they know nothing about it. I received the peacock promotion too and activated
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Customer Service
How do I speak with someone
Two TV’s one works the other is stuck on Welcome connecting to your entertainment experience
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Customer Service
It does not go through frames, but it is not instant either. Some programs advance quickly, some have a longer lag.
30 second skip
Question re: the 30 second skip…. When the up button is selected to move the recorded program ahead 30 seconds, does it move “instantly” or does it sort of move through the frames until it gets to 30 seconds forward? TIA for your help
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Angie, What you are suggesting is what I tried before. The link that you provided was not working on Friday but it is today and I checked and it shows the hotspot as being disabled. However, I was able to disable the hotspot using my xfinity app but
xfinity support
I have checked several posts about how to disable the xfinity hotspot on my modem/router. The wifi hotspot is causing a double nat situation with my VOIP phone and I can't receive calls. 10.146.200.107 is still broadcasting. I put the xfinity modem in bridge mode and disabled sip alg on my tplink ro
Question
user_81ib8p Hello! Were you able to get signed in? Please use the link that @DreamSayerZ provided and if you still need help, please let us know.
Can't sign on to my Xfinity Mobile account
I can't sign on to my Xfinity Mobile account. The online system is no help and the IVR system makes it nearly impossible to talk to a live agent. When I did finally get ahold of someone, she couldn't understand me and I couldn't understand her. Help!
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I am close to cutting the cord too but I would not be surprised if CHSN goes out of buisness by July 1. The station can't survive without 50% of the market
Chicago Sports Network
I am EXTREMELY unhappy that Xfinity is not going to carry CHSN Chicago Sports Network. One of the reasons I continue to keep cable is because I can see the Chicago Blackhawks play. You need to make a deal with the Network as I have been on the fence for some time now to cut the cord.
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How can I recover my cameras footage longer than 7 days.
Hello all, Hopefully this is possible. How can I recover camera footage longer than 7 days? I am in need of a specific date & time due potential legal matters regarding a company? Is it possible to pull from the web? Thank you for any assistance.
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Devices and Equipment
Comcast has not adequately answered this question. Can you be more specific on what can and can't be streamed away from your home network? I tried to watch the 49er's game while in Reno and got "not in home network". I live in the Bay Area so I don't
Xfinity stream app away from home network
I am travelling and at a home that has Cox internet and a Roku TV. I am trying to log into the Xfinity Stream app but I'm getting error TVAPP-00101, saying "this device can only access Xfinity Stream on your in-home network." I have no problem using the Streaming App on my phone or IPAD. But not th
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How do I contact Comcast/Xfinity without having some yingyang try to offer me a "free" iPad if I agree to stuff I don't want. The "free" iPad comes only if I give them my SSN and DOB. That's a no-go. All I want to do is ask why my monthly service ch
Scammed by Xfinity over "Free iPad"
I was recently talking to a rep who promised me a "free iPad" with my new service address and my total bill would only be $85/mo. They sent me a form for my social security number and date of birth, then send me a form for my credit card. Told me I would have a 1 time payment of $116.49 which would
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My wife and I are having the same problems. We got a new iPhone 16 Pro's 3 days ago, and switched from Verizon to Xfinity Mobile. In addition to the issues mentioned above, my wifi connection keeps switching to the Xfinity Mobile network (diff
XB8 dropping iPhone 16 Pro WiFi Connection
I swapped my XB7 for the new XB8 modem a few months ago. The XB8 drops the internet connection to my phone frequently. Restarting the gateway temporarily resolves the issue. However, my iPhone 16 Pro keeps getting disconnected. When I try to reconnect I get one of these two errors: 1) Unable
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GVZ Thank you for taking the time to reach out to us here on our Xfinity Forums. There shouldn't be any issues with getting the modems provisioned to work with our services as long as they are on our compatible devices list.
Which modem should I purchase?
I keep getting messages from Xfinity that my current modem needs to be replaced/upgraded to take full advantage of the Gigabit plan I'm on. I generally agree. My modem is Motorola, it is very reliable but old and needs an upgrade. Currently my download / upload speeds are ~900 / 24 MBs, and this is
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I tend to concurr,...seems to be all driven my AI bots, virtual assistants, and when u do have a live chat, it says they are busy or your Inet service is down (seems stupid since I'm using XFI)....
I am trying desperately to talk to a live agent and can't seem to connect with one at all.
I am so at my wits end, I just want to talk to a person and get out of this loop that the virtual assistant puts me through
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Hello, @user_g7s8pz Tell us more detail about your experience attempting to pay your bill. What happens when you attempt to sign in to your account? Is this online or the Xfinity App?
XfinityThomasC
commented
10 hours ago
to the conversation:
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Pay my bill
I am not able to sign into my account to pay my bill
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