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Hi there! @user_dtzqe5 Thank you so much for reaching out on our Xfinity Community Forum with concerns about a service plan rate that you were quoted. We are happy to assist! To get started please send a direct message by following the steps b
Complaint
I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.
Question
You should read the numerous comments here instead of regurgitating the same wrong answer. There are no options to turn off marketing/promotional notifications in the xfinity app (at least on iOS). Multiple screenshots of the notification settings ha
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
@edenl Have you checked your subscription options through the self-service portal to remove your Netflix account?
Remove Netflix from Xfinity accoun
I already am billed directly from Netflix and need to remove from Xfinity
Question
Email from yourcard@incentivetracker.xfinity.com
Hello I received an email about a $200 prepaid card
Question
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Customer Service
Intermittent Issues for over a year
Ever since moving to my apartment complex over a year ago have had intermittent, but severe connectivity issues, from 1100-1300 daily, and during peak usage times. A tech game out last year and fixed/replaced some connections, and left his "supervisor's phone number, in case issues come back." They
Question
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Your Home Network
Issue was resolved after community support escalated and a conversation with advanced tech support identified and resolved the issues.
Unable to access Xfinity Voice account via web
On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,
Question
Complaint
I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.
Question
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Customer Service
I ended up calling Apple tech support and they were able to fix my problem in a few minutes.
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
Xfinity TV Box Replacement
My tv boxes are both broken. I keep trying to troubleshoot through the chat feature on the app and even have issues to the point the live agent sent me a new HDMI cable to see if that fixed the problem. It hasn’t, and I would like two new boxes for my TVs since I’ve had interrupted TV service for al
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove Netflix from Xfinity accoun
I already am billed directly from Netflix and need to remove from Xfinity
Question
Concern moved here to the E-mail help section for assistance.
reply from state governmental office blocked
I send an email to a state institution weekly, the email arrives there ok. But I must have a confirmation from them to proceed with a faith visit, but I don't get their reply to me. (i get my BCC though) . I think the email coming to me is being blocked since its from a prison system, (no inmate has
Question
Concern moved here to the E-mail help section for assistance.
Email Unavailable Again - Webpage not available
I'm reporting another outage with regards to email access. Whether I try to access via a web browser or via the Xfinity Web, email is not loading. This is a daily occurrence. Why?
Question
Hello, @user_shw4fi thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance with getting new set-top boxes, I appreciate the update that the cables had already been attempted to get replaced but wasn't able to
XfinityJustinC
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Xfinity TV Box Replacement
My tv boxes are both broken. I keep trying to troubleshoot through the chat feature on the app and even have issues to the point the live agent sent me a new HDMI cable to see if that fixed the problem. It hasn’t, and I would like two new boxes for my TVs since I’ve had interrupted TV service for al
Question