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user_9wvfbw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?
I sold my house, moved, called to canceled my service over four weeks ago and paid my final bill why am I getting additional bills for future service? I didn't have any equipment to return, I used my own equipment. When I called to cancel it the rep told me oh we already have canceled this account b
Question
Sorry to hear that, @user_ht2qn7. Not to worry! We can help :) Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conv
open fiber junction box
There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team.
Question
No a transfer order wasn't done. A cancellation order was done! I don't have Xfinity anymore, it wasn't available to be transferred. I have a different company now. Xfinity had no problem with the new customers signing up for service, but they give
I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?
I sold my house, moved, called to canceled my service over four weeks ago and paid my final bill why am I getting additional bills for future service? I didn't have any equipment to return, I used my own equipment. When I called to cancel it the rep told me oh we already have canceled this account b
Question
not having any luck that way
open fiber junction box
There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team.
Question
Disney Plus
Xfinity and Disney Plus really need to get their stuff in order. Tired of not being able to watch Disney Plus and having it constantly freeze. I have tried everything suggested. My box is new, wi-fi signal strong. I finally got in to watch a show after trying for hrs, just to have it freeze up on me
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Channels and Programming
Hi there! Thanks for the response, we are here to help. Follow the steps above and we are happy to review all of this.
Fraudulent Charges
I signed up for WiFi, and was billed for TV and Camera services that I do not use. After contesting it, the agent told me that I had consented to these services, but then finally gave me a refund in credit. This month, the full amount for the fraudulent charges is back, and they again have refused t
Question
I currently have an open chat with them, and have done so. No one has addressed it yet. I'll be cancelling at both my addresses and seeking compensation through legal pathways.
Fraudulent Charges
I signed up for WiFi, and was billed for TV and Camera services that I do not use. After contesting it, the agent told me that I had consented to these services, but then finally gave me a refund in credit. This month, the full amount for the fraudulent charges is back, and they again have refused t
Question
open fiber junction box
There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team.
Question
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Customer Service
Good morning @user_73awas, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having adding two lines to your account, but you have come to the right place for assi
Mobile Nightmare
This has been the worst phone buying experience I have ever gone through. Trying to add two new lines to our plan to switch from our current carriers and the difficulty is about to make us say bye to xfinity for good. This is ridiculous and no one will help you.
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lewzinit1 Thank you again for reaching out and giving us the opportunity to assist you. We are glad that we were able to get your service issues fixed and that our technicians took great care of you. If you need us in the future, we'll be here, ready
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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Having issue with favorite channel selection. Initially it wiped out all the favorite channels, so I started to re-add them. Now it shows the channels I've added as favorites PLUS All List as well. Not very helpful when all I want is a list of favori
Favorites Guide is not working
When I press Guide it is supposed to show my Favorites. It does not. It shows a Quick Tip on how to add Favorite channels!!!!!!!!!!!!!!!!!!!!!!!!! Could Comcast/Xfinity get any worse? What a completely [Edited: "Inappropriate Language"]-up nightmare and I'm being charged a premium fee to put up with
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@user_015576 Here are the steps to direct message us. Do not use names type Xfinity Support. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if ne
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Hello, @user_fxakvl how are you? We do offer a few flexible payment options. This article will help us out. https://www.xfinity.com/support/articles/set-up-payment-arrangement Payment Arrangements and installment plans are available, but they
Payment
I had an arrangement set up for tomorrow but had to cancel due to financial hardship. I need a representative to check my account for alternative options
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@user_c7qpvnOur team is here to help. Most accounts will have only one modem, for two modems it would be two accounts and two bills. There may be an option to use that second modem as a router. When you say you have two buildings can you tell us mor
Customer service
Customer service is the worst. I called to have an account issue straightened out and they said they could save me money because I didn't need to pay for my modem anymore. Made it very clear. I need two modems. I have two buildings. I need two modems. They cut off and disable both modems. I had no i
Question
Good morning, we can assist you with this issue. I see you have already sent us a direct message, so we will work with you there.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Hello and welcome to the Xfinity Community Forum, @user_ht2qn7! Thank you for taking the time to report this open fiber junction box. That is definitely something we'd like to address as quickly as possible. Have you attempted to open a ticket for it
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open fiber junction box
There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team.
Question