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yahoo mail to xfinity mail
I transferred over my emails from xfinity to yahoo, and they are all screwed up. Want to revert back for now to xfinity. [Edited - new post created]
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Question about billing
Why are there 2 charges for Netflix TV & Streaming Netflix Standard $11.00/mo Change of Service $0.00/mo Disney+, Hulu Bundle Premium $7.00/mo StreamSaver™ bundle $22.00/mo Remote Tax $0.40/mo Converter Tax $13.60/mo Included with plan DVR Service B1 Broadcast TV Fee
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Billing
i need to schedule an appointment
Mark Thompson came on wednesday to solve the issue that we have with the tv's trying to connect. It takes forever. When the tv is turn on it takes 4 minutes to connect. the screen keeps in the greeting mode for 4 minutes at least. When changing the channels it takes a while to get to the new channel
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Channels and Programming
Need to transfer account ownership to roommate remotely
I have moved out, but my friend is staying at the same service address in Ann Arbor. I need to transfer full ownership of the Xfinity Internet account to her while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in California, while the new account holder is in Ann
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Customer Service
why was I charged $125 deposit when that was not mentioned when I signed up?
I just placed an order for the 300 Mbps internet service for a guaranteed $45 a month plus tax. It said that nothing was due at this time; however, my welcome email says that they charged me $125 deposit.
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Billing
It is still a problem. I cannot attach a photo of the screen. All I can tell you is that the date is wrong 2025 so perhaps that is why it shows as repeat. Whoever programmed the grid might need to correct it.
Program guide grid
Philadelphia area Fox 29 1AM Slot The grid shows repeats of 25 Words or Less from 2025 but the content is current 2026 shows.
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So you are suggesting that she spends even more money to comcast,LOL. As far as the wifi hotspot goes ,your streaming service is virtually useless unless you are on your own wifi, can not watch any live TV and very,very limited prerecorded shows . Y
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
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It's a white one given to me by Xfinity. PN is CGM4981COM, which the Internet tells me is an XB8, but I don't see that anywhere on the label.
Time Zone / Location error
I replaced my router & modem last week. Ever since, my computer regularly tells me my time zone has changed, from Pacific to Eastern and back again. No big deal on my home PC- I can turn off the feature to autodetect the time zone. But on my work PC, this feature is administrator controlled and I ca
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voicemail message change
need to change voicemail message from another phone and asking for password NOT pin?
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Home Phone Features
Cable line to house broken
A tree branch fell last night and broke the cable line coming to my house from the pole! Help!!!
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Customer Service
@user_8628f1 I'm glad you have an appointment scheduled for today. Technician availability for residential service appointments depends on each technician's schedule, but our agents work with customers to secure the earliest available date and time.
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
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user_neiznv Thank you for reaching out! If your current promotion is expiring, I would recommend we review your account for a new possible promotion moving forward before your next billing cycle. Unfortunately, we don't have a way to extend curr
Introductory rate ending. When should I switch plans
my introductory rate is ending and I just paid my last bill for that service but my Xfinity shows they’re switching me to a higher plan than I want. When should I switch to the plan I want so that I keep the rate I currently have until I absolutely have to get a new plan.
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Greetings, @nnzsky! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about updating your notification settings. You have definitely come to the right place for
Billing
My name, [Edited: Personal Information], is on the account. I need bills emailed to me, not my husband. He won’t pay them or notify me. My email is [Edited: Personal Information].
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No, my problem has not been resolved and occurs daily.
Xfinity stream
Every day I run into the same problem with Xfinity Streaming app. I have 2 brand new 2026 LG QNED 75B Series Mini LED 4K Smart webOS TVs and every day when I try to watch my shows via Xfinity Stream, I encounter the same issues. "This video cannot be played. We've run into a problem while streaming.
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I had the same thing happen today.....I signed up for a new account and my checkout screen explicitly stated that my 'Due Today' total was $0. However, I just received a welcome email stating that a $125 deposit was automatically charged to my card t
user_p97pbh
commented
7 hours ago
to the conversation:
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Undisclosed deposit charge of $125
Nowhere in the checkout process when i was signing up for the 300Mbps for $40/mo was there any indication of a deposit fee and in the confirmation page after signing up it also had due today listed as 0.00$ with the text under it saying "This includes charges like one-time deposits, device payments,
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