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Mobile phone purchase ORDEAL Harder than it needs to be
I have been trying to VERIY that it was me who placed an order for a new phone for the past 3 hours.... Why do you make everything so difficult? I responded to an email that you sent to me. followed the link in the email and signed into my account. I provided all of the requested information.. name
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Customer Service
Its beyond infuriating at this point. Myself and everyone else having this issue have performed all the troubleshooting steps multiple times and still have the problem. Yet xfinity cant seem to give any answer except regurgitating to troubleshoot aga
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_446zpd The final statement will print the following month after the request has been initiated. Our disconnection process can take up to 10 days to process and if the request was initiated within 10 days of the print date you would see an inval
No follow up email upon cancellation
I cancelled my service and on my account it say I’m no longer with xfinity and my account has been disconnected, but I still haven’t received an email confirmation. And I need a email confirmation stating I have disconnected service from the address.
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Technical support
My landline drops the call after 20 minutes and I have to call the person back. We thought it was the phones and bought new ones. It was not the phones...... Can you help me?
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Home Phone Service & Equipment
Thanks for your reply...I have tried Xfinity Call Guard but it is hit or miss
iOS 26.5: Xfinity Mobile 'Spam' call filtering not silencing calls / not sending to voicemail
I'm having an issue with the Spam call filtering feature on my iPhone (iOS 26.5) with Xfinity Mobile. Under Settings → Apps → Phone → Call Filtering, I have the "Spam" toggle turned on, and Unknown Callers is off. According to the description right there in Settings, calls identified as spam or frau
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Hello there, @jlc8158! Thank you for commenting on another post with your similar concerns. We've converted that into its own post to ensure we properly address your particular account and questions. We completely understand where you’re coming
Cable Card Help
I have a CableCard that I have been using successfully with Comcast for more than a decade (probably 2 decades!). My TiVo machine just required a replacement hard drive and, as a result, I need to re-pair Comcast to the card in order to get channels. I understand that these devices are no longer sup
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user_tvczc0 Hello! I hope you are having a great day. If you need help setting up the new modem you can go here https://www.xfinity.com/support/articles/activate-xfi-gateway-app to see all the steps and a video on how to set that up.
Modem
I received a modem in the mail which looks identical to the one currently in use. Should I switch them and if so do you have instructions available.
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International roaming not working
I am currently in Bergen Norway. My international roaming was working until today when it completely stopped receiving a signal except for a brief period this afternoon when it worked again. I am in the city center of Bergen, the 2nd most populous city of Norway, and it was working well in Bergen be
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Network
I was able to get, thank you!
Membership Perk
I received an email from Xfinity stating that because I'm a diamond member, I just have to claim Peacock Premium to get it at no cost. The email included a link, which I tapped. There was no Peacock Premium offer, nor mention of, on my membership or benefit page. I did a general search to see if it'
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Modem
I received a modem in the mail which looks identical to the one currently in use. Should I switch them and if so do you have instructions available.
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Sign-In and Account Management
Cable Card Help
I have a CableCard that I have been using successfully with Comcast for more than a decade (probably 2 decades!). My TiVo machine just required a replacement hard drive and, as a result, I need to re-pair Comcast to the card in order to get channels. I understand that these devices are no longer sup
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Customer Service
I have the same issue as well. I have called support and went over all the issues with them and performed all the troubleshooting steps with them over the phone and without them. I have switched out the box 3 times now with the same issue occurring e
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_qdi0nl Our team is here to help. To get started we will ask more questions to get a better understanding of what's going on to help you get in the right place for a resolution. Can you tell me how you're accessing your emails? Are you using Ou
Our email has disappeared the last time I spoke to someone in Security due to a breach. Now we not longer receive emails. I was told I have to speak with someone is security but was cut off and I can not get a real person to help with this problem. Please tell me who I can directly call without goin
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Could the watch be setup with an ipad? if so what OS?
watch support
My watch isn't connecting. i tried resetting without the phone.I no longer have a iphone so I am trying to connect it to myMacBook Pro (I'm only seeking to use it as a watch) it is fully charged and the screen shows a iphone image moving to meet up with a watch icon. it says bring phone near apple
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Mobile network issues
I am traveling to the Dominican Republic and I have no mobile network connection
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Network
Our email has disappeared the last time I spoke to someone in Security due to a breach. Now we not longer receive emails. I was told I have to speak with someone is security but was cut off and I can not get a real person to help with this problem. Please tell me who I can directly call without goin
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Payment declined on Mobile Only... Every MONTH [Edited]
I have been a long-time customer of Xfinity/Comcast, and this payment decline phishing email is absolute [Edited: "Profanity"]! My Internet payment goes through with zero issues. I was even credited from my mobile last month to the same card on file, and the credit went through with zero issues. The
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Plan
No follow up email upon cancellation
I cancelled my service and on my account it say I’m no longer with xfinity and my account has been disconnected, but I still haven’t received an email confirmation. And I need a email confirmation stating I have disconnected service from the address.
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Customer Service
military free line
I had 3 Xfinity lines for years on the old shared 10g plan. I found out about the military plan and went through several on-line chats to discuss what I ghad to do to change (1) line to the military free 2yr program and then pay for the additional (2) lines. I completed all the necessary paperwork a
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Plan
Xfinity, this is a COMMON PROBLEM for MANY USERS. Stop asking us to all individually run through the same steps. ESCALATE THIS ISSUE TODAY!
user_qxnidw
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7 hours ago
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Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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