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I have not been able to work since June 18, 2026 due to sudden severe health issues and my bill is now past due. I owe a little under $80 but if I don't pay the minimum amount of $68.00 on the 14th of November my service will be cut off. I could pay $40 on that day and the remainder on December 13,
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Billing
Peacock new customer promo, error activating
Hello, I currently have Xfinity Gig Internet (or higher), which includes Peacock Premium at no additional cost for 2 years. Unfortunately, I missed the 90-day activation window because I wasn’t aware that I needed to activate it within that timeframe. I understand the deadline has passed, but I woul
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Customer Service
Everett channel
What happened to the Everett City channel in Everett WA on cable channel 21???
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Channels and Programming
Watching Peacock on my smart TV
Xfinity just gave me free Peacock, I'm guessing it'll be easy to watch on my phone but what about my smart TV?
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Channels and Programming
Same issue here, please roll back this firmware or push a fix.
Netgear CM3000 firwware issues
My Netgear CM3000 recently received firmware 6.0.1.04 that has known issues. Since receiving update upstream channel will not lock continually flashing and generating errors. Xfinity needs to either rollback to stable firmware or add a patch to stabilize connection.
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I am experiencing the same with my cm3000, this seems to be a firmware issue, since xfinity pushed the last firmware 6.01.04 the issues started, xfinity should correct this buggy firmware or roll back to a stable version.
Upstream OFDMA instability, T3 timeouts and packet loss
My OFDMA upstream channel (ch 43) changes profile on a fixed 10-minute timer. Every 10 minutes it moves from profile 10 to 12, then falls back to 11 and 10, usually within a few minutes. I notice an increase in packet loss and frequent T3 timeouts during these profile changes. After replacing the wi
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jdawg90, I apologize; those steps seem to be based on the older X1 options. I would, however, be happy to help make sure your account is connected to the known issue if you would like. If you could send our team a direct message with your full name,
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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Hey @user_lfrqpd, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. Are you using an Xfinity X1 set-top box or using the Xfinity Stream App on a streaming device?
Pixelated pictures and sound on ABC and CBS
Definitely a Comcast problem. Please fix 95125 area code
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Good evening @user_urn349! Having the connection fluctuate from usable speeds all the way down to 1 Mbps would definitely be frustrating. I appreciate you mentioning the technician visits you’ve already had so we don’t start by repeating
Almost no speed with my own modem, unable to use internet - 1 mbps upload & 1mbps download?!?!
My internet connection is cycling between acceptable speeds and virtual zero speed at all. from 96 mbps download & 41 mbps upload all the way down to 1 mbps upload & 1mbps download. When it's that low web pages won't log, I can't upload or download I can't stream, video quality is degraded. I don't
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Hello @user_8t077u, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you still having this issue with your TVs?
Daily outage three days in a row starting over the weekend, 9AM - Noon
Without advance warning I've had three internet outages at my address in the last three days, October 24, 25, & 26. It starts around 9AM and they "work on the problem" for a couple hours and then it comes back around Noon, give or take an hour. Is there an open network ticket in my area to resolve t
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If at least their gateways were any good but they cause a lot of wifi noise even in bridge mode you can't totally disable the radios (that was the reason I had to buy my own modem). So it has become very difficult to use xfinity, I guess fiber will b
Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)
Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit
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It is insane that we purchase equipment and xfinity decides to push a buggy update, I am in the same situation, the have sent 3 technicians to my house already and all the same script, is time to get this fixed, I am seriously considering to cut my l
Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)
Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit
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peacock activation or lack there of
We moved and have a new Xfinity account. When I try to activate my Peacock subscription through my Xfinity account, Peacock tells me that my email address is already associated with another account. I am assuming that it is associated with my old account. I need the Peacock unlinked from my old acco
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X1
That’s great to hear! I’m glad the picture looks better on the new box!
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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Your Home Network
Live feed on camera
After a few moments of watching live feed my camera will freeze in that position and if somebody walks up my driveway, the camera will not pick it up. What can be done to fix this problem?
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Devices and Equipment
Corporate Digital Support on Reddit verified that the issue was caused because my neighborhood just went through the DOCSIS 4.0 / mid-split network upgrade. This apparently requires an XB10 modem and an IPTV wireless cable box. It seems that older, t
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New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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