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@eddyrock I appreciate you taking time to follow up, and confirm the payment attempt is being made on a laptop and not via App on a mobile device. When logging in with either the primary or a manager profile (the 2 profiles that can make payments), i
Bill pay
Paying my bill. I am not getting a code and can't pay bill. Also I need my checking unlocked.
Question
I guess this is my point. Why is it necessary to keep contacting Xfinity customer service to get told no and then feel like I need to comment here to get attention to the matter. The previous customer service rep I called yesterday said that I’m not
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Re: "Cancel Xfinity Now Internet"
Experiencing the same. This is the worst customer service that I've ever experienced.
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Customer Service
Hello, @user_tzgm7l Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
PACKAGE REMOVD WITHOUT AUTHORIZATION
I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P
Question
user_u4imk2 Is there anyway that you could hop into direct message for us to gather this information? • Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and sel
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
@XfinityBradM we have fiber to our home now, which a inground box was just installed behind the pedestal I’m inquiring about. Prior to that we had xfinity. There’s a 12’ easement from the sidewalk towards our driveway and 6’ from the driveway out to
Utility column/box
I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks
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@wilbur1992 Thank you for making us aware you're getting this error message even after unplugging the modem. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you by any chance tried to use the Xfinity
live person
I can not get any thing past the welcome screen. I have uplug bot the modem and the TV for 60 seconds
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PACKAGE REMOVD WITHOUT AUTHORIZATION
I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P
Question
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Customer Service
I am trying to pay on my laptop not the app.
Bill pay
Paying my bill. I am not getting a code and can't pay bill. Also I need my checking unlocked.
Question
Accepted Solution
I will use this note as a vehicle to identify myself, if you don't mind. As a Google AI assistant advised me yesterday, thousands (exact word) of subscribers to NYT are unable to access the online paper due to a software glitch in Chrome. I ca
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
@CactusThorn Update: It seems to work today. Thanks to whoever fixed it.
Last Channel Delete Not Working
On all TVs, cannot clear Last Channel, either individually or all history.
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user_zl0o50 thanks for trying. Feel free to send us a direct message, so we can assist you further. We'll need to look up your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Sup
Peacock Activation issue
I am currently paying for peacock premium plus on top of the included peacock with my gig plan. When I go to activate my subscription however, there is no link to activate peacock. Contacting support said that I already had a linked account under an email I have never used. Peacock customer service
Question
@user_gwrlra Who is currently providing you telecommunication services to your home? Typically, those pedestals fall under easement protection and if there isn't room within the easement to bury the conduit, due to the amount of space and other pedes
Utility column/box
I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks
Question
Good Morning, @xZora! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We really do appreciate you sharing those details with us. I would recommend reaching out to our Customer Security Assurance Team for further c
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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That link did not work. When viewing my subscriptions it is blank under status and there is no link to the right side. I was able to activate disney without an issue
Peacock Activation issue
I am currently paying for peacock premium plus on top of the included peacock with my gig plan. When I go to activate my subscription however, there is no link to activate peacock. Contacting support said that I already had a linked account under an email I have never used. Peacock customer service
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Cant view information
Every time I try to view my xfinity account i just get loading screens forever or error messages. I want to set up an internet connection at my new apartment, but I cant even start the process.
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Customer Service
Experiencing the same. This is the worst customer service that I've ever experienced.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
Question
I haven't received an invitation. From what I see there is no way to manually to receive an invitation? I guess it's possible I missed it, but my Comcast is now working on my iPhone so I'll let it sit for now.
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hey there, @user_s0n2ro - I saw your comment with similar concerns about cancelling NOW Internet, and I'd love to see what our team can do to help! We converted your comment into its own post in order to properly address your particular account conce
XfinitySara
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Re: "Cancel Xfinity Now Internet"
Experiencing the same. This is the worst customer service that I've ever experienced.
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