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The investigation was opened to have the payment moved from an old internet account to my mobile account

user_hd2lzh

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12 hours ago

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U
Not allowing me to login or make a payment

I’ve attempted to make a mobile payment over the phone, in store and on the app. However nothing is allowing me to even login or show anything. you guys accepted a payment from me on July 23rd, you applied the amount to the wrong account and not my mobile account. This was suppose to be being invest

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Refund

Hi, I recently canceled my Xfinity service. My closed account shows a credit balance of $88.86. A $95.00 payment was withdrawn from my checking account on August 31. Could you please confirm whether the $88.86 refund has been processed, where it will be sent, and the expected refund date? I would al

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Xfinity Stream Website

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Hello, @user_hd2lzh thank you for taking time reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue. Please be mindful that sending unsolicited Direct Messages to an Official E

XfinityJustinC

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12 hours ago

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0

4

U
Not allowing me to login or make a payment

I’ve attempted to make a mobile payment over the phone, in store and on the app. However nothing is allowing me to even login or show anything. you guys accepted a payment from me on July 23rd, you applied the amount to the wrong account and not my mobile account. This was suppose to be being invest

Question

U
Cancellation Request Received Email

I received an e-mail saying that Xfinity received a cancellation request and that my service will be disconnected. However, I did not request this and I can't seem to contact anyone from Xfinity to confirm this. When I view my services on the app, it appears normal and doesn't say anything about a c

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Customer Service

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@user_eofxum Hello. Do you need help with your subscriptions?

XfinityBenny

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12 hours ago

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HBO Max (Double Subscription)

Hello, I recently got stream bundle package and i got hbo max standard with it. when i checked my hbo subscription page, i noticed that i have 2 active subscriptions. 1st one Basic with ads. 2nd one Standard (no ads). I want to make sure i am only paying for standard and not for basic with ads on to

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U

I have same issue and I do not have the DM option. I am logged in.

user_wl6t47

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12 hours ago

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U
Can’t access redeemed rewards

Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp

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U

I sent the DM, but have heard nothing since.

user_hhy9k1

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12 hours ago

 to the conversation: 

0

U
Possible scammer impersonating Xfinity Assistant

I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co

Question

U
Power of Attorney — Account Holder Unable to Complete Phone Verification

I need help taking over my sister’s Xfinity account. I am her legally authorized Power of Attorney, and she is unable to participate in a phone call or provide verbal authorization. I have tried repeatedly to reach Xfinity customer service, but I cannot get through to a human representative. I also

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Plan

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Cancelling my services

I am livid that I cannot cancel my service without scheduling a call or talking to someone. I should be able to do it easily within the app without having to go through the hassle of waiting on hold for an agent to try to convince me to stay by offering me a better rate that should have been given t

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Customer Service

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Hey there, @user_4lv6qa, thanks for reaching out through Xfinity Forums regarding your canceled install. We would be happy to help you with getting services set up. We are very excited for you to begin using your services. Can you please send us a Di

XfinityJeniece

 commented 

12 hours ago

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U
Cancelled Installation Appointments

I signed up for gig internet but I can't seem to get it installed. Twice the technician has cancelled the appointment while I was home waiting for them to arrive. Each time, the Xfinity Assistant text string tells me that the technician is coming and even that he's outside getting ready and then tha

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Gateway shipment

Hello all! Last month I scheduled an initiative of internet service at the residence I'll be in, specifically on September 5th. I requested a gateway for equipment, and understand that this shipment usually ships 1-2 business days before the scheduled date. I haven't seen anything yet when it comes

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Customer Service

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Extra charges

Back in July 27, 2026 I was charged a $100 for a service visit which shouldn’t have been charged because I had Xfinity equipment and it was an Xfinity fault. Now my bill randomly increased $30 in the month of September with no explanation. I’ve been trying to get a hold of a customer service agent t

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Billing

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Thank you for posting on our community forums, user_kpdu09. We can help with your Peacock concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct

XfinityDilary

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12 hours ago

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Peacock subscription isn't working

This is giving me issue. How I resolve it [Image Edited: "Personal Information - Email Address"]

Question

Hey there, @user_dc2593, thanks for reaching out through Xfinity Forums regarding your Paramount+ account. Here is a link with details on managing your Paramount+ services: https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

XfinityJeniece

 commented 

12 hours ago

 to the conversation: 

0

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U
Paramount + activation

It won’t allow me to sign up for Paramount + when I pay for it. through Xfinity

Question

Sure, I can absolutely do that for you.  To begin, would you mind sending me your name and the address to your account in a Direct message?   To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mess

XfinityDuron

 replied 

12 hours ago

 to the conversation: 

0

U
Speed not upgrading to 2G plan

Greetings. A few days ago I upgraded from the 1.3G plan to the 2G internet plan. I installed a new Netgear CM3000 modem and had a tech out to address signal issues. He installed a new box on the outside of the house and resolved the signal degradation. In testing my speed I consistently get only 1.3

Question

U
Peacock subscription isn't working

This is giving me issue. How I resolve it [Image Edited: "Personal Information - Email Address"]

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Customer Service

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U
Cancelled Installation Appointments

I signed up for gig internet but I can't seem to get it installed. Twice the technician has cancelled the appointment while I was home waiting for them to arrive. Each time, the Xfinity Assistant text string tells me that the technician is coming and even that he's outside getting ready and then tha

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Customer Service

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U

I requested the same XB9 only because Xfinity (Phone Associate) told me it was available for my area. I guess my local store and Xfinity call center do not communicate with each other because the call center told me the XB9 was available and my store

user_bizq4m

 commented 

12 hours ago

 to the conversation: 

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XB9 Gateway

Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store). I believe I am on a compatible Internet plan

Question

U

Thanks. The message has sent. Hopefully the issue can be resolved..

user_3rbra8

 replied 

12 hours ago

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0

U
Missing $100 Amazon gift card, multiple phone call and store visit didn't resolve the issue.

Back in May, I was offered $100 Amazon gift card to upgrade by a phone call. The agent and her supervisor assured me to get the gift card within 24-48hrs. 2 weeks later. Nothing. I called again and a different agent told me to wait another 3 months. In the meantime, she offered I could upgrade to 5

Question

Hey there, @user_innhrx, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with questions regarding your bill and move. Can you please send us a direct message with your full name and your full address?

XfinityJeniece

 commented 

12 hours ago

 to the conversation: 

0

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U
Need to reach corporate

I transferred my service when I moved but they disconnected and I lost everything since 2019 including platinum states and all external and internal apps. Ive spoken to some ppl in the US and india. This is unacceptable I need to get in contact with someone because I can guarantee you they won't hv

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