Xfinity Community Forum

user_rl9dv8 We are here to help. Was the technician sent to the home for an appointment? Rest assured, we are going to get this sorted out. We would never want to long time customer.

XfinityTommy

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9 hours ago

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I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob

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And yes I’ve rebooted the router several times. Just wanted to let you know why you are going to lose a customer.

user_rl9dv8

commented

9 hours ago

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I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob

Question

Hello @user_pvehte, thank you for taking the time to leave a post. Sorry to hear you’re having trouble accessing your online account. I can imagine how frustrating that must be, especially when you’re just trying to manage things quickly

XfinityMarshante

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9 hours ago

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Transferring service issues

I recently transferred my Xfinity service to a new address. The internet works, but it says I do not have an active account in my app. Why is that?

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I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob

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Customer Service

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user_mp5e2g Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are here happy to work with you to help turn your experiance around and make sure your service are working properly. We assure you

XfinityJorge

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9 hours ago

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Bad experience and lied to from representative of Xfinity

I became an Xfinity customer in December 2025 when I Moved into a new place. I got Xfinity hooked up and I had nothing but problems with trying to get my cable working. I called the Xfinity customer service line about 3-4 days per week trying to get a hold of someone who could help me. I'd be told t

Question

Hello, @user_gc9zox thank you for reaching out over Xfinity Forums. That is a great question, and I'm glad to see our awesome Forum expert @EG was able to bring this to my attention. Yes, you can take screenshots from the camera as long as your camer

XfinityJustinC

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9 hours ago

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Screenshot of security camera video

Can I take screenshot of my security camera video

Question

Hello, @user_ut3e5a I definitely understand needing to keep your cost low to meet your budget. From $14.99 to $70 is a shocking increase I'll need to review your account to figure out what happened to the billing. Could you please send our team a dir

XfinityThomasC

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9 hours ago

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Bill Too High [Edited]

Bill has jumped too high. Started at 14.99 for low income user. Then offered bundle plan with Netflix. Peacock and Apple TV. Now I'm hearing you are going to charge me 70$. I repeat- I was on a low income plan. [Title Edited: "Personal Information"]

Question

One hour since the reset of counters ... Thank you! That's too many uncorectables for just one hour. Much as it is likely to be painful (financially and otherwise), I'd suggest having a Comcast premise tech out to take a look. There seem to be multi

BruceW

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9 hours ago

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Very High Uncorrectables

Installed a 9DB Forward Path Anntenuator which helped a lot. Was going good until Friday. The Coax coming into the house is fine. I check the block on side of house for corrosion and water. Cleaned with Detoxit Nothing. Cleaned both sides of ground wire and reseated both sides of the wire. No improv

Question

I don't believe Xfinity would truncate part of a user IMAP mail box. That would set off a storm. So I have to believe that instead there is some sort of limit on the amount of mail transferred to the client machine. Are there any thresholds set on th

leojn

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9 hours ago

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missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

Question

One hour since the reset of counters. Ill have to reboot after work English Status This menu shows the status of the device System Information DOCSIS WAN LAN Port S

user_g3mg9

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9 hours ago

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Very High Uncorrectables

Installed a 9DB Forward Path Anntenuator which helped a lot. Was going good until Friday. The Coax coming into the house is fine. I check the block on side of house for corrosion and water. Cleaned with Detoxit Nothing. Cleaned both sides of ground wire and reseated both sides of the wire. No improv

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Service interruption

Cable programming intermittently freezes voice and/or picture. Checked all connections and re-booted. Local feeds are fine, TNT, USA, HGTV, POP etc. all experiencing this problem.

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X1

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I am having the same issue.....How can this be fixed?

user_tjy0v0

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10 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

Question

user_juach5, thanks so much for reaching out to Xfinity Support. I know it can be stressful when you're close to your cutoff day. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

XfinityAngie

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10 hours ago

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Trying to make phone payment

I have tried several times, but xfinity not allowing my phone payment to pay past due amount. Today is shut off day if not paid so I need live assistance to get this payment processed please!

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Trying to make phone payment

I have tried several times, but xfinity not allowing my phone payment to pay past due amount. Today is shut off day if not paid so I need live assistance to get this payment processed please!

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Customer Service

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Frequent T3 timeouts; No Comcast support

I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?

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Your Home Network

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Empty Box Instead of an iPhone 17 Pro – Claim Approved, but Amount Due and Device Removal from Account Still Processing (more than 30 days)

Hello, I received an empty box instead of my iPhone 17 Pro order, which I picked up directly from a FedEx facility. I immediately documented the issue with photos, videos, and a police report. My claim ([Edited: "Personal Information"]) was approved on May 12. Since then, I have contacted Xfinity Su

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Devices

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Bill Too High [Edited]

Bill has jumped too high. Started at 14.99 for low income user. Then offered bundle plan with Netflix. Peacock and Apple TV. Now I'm hearing you are going to charge me 70$. I repeat- I was on a low income plan. [Title Edited: "Personal Information"]

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Billing

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Hi user_0jcqzw! Thanks for taking the time to share this with us on our Xfinity Forum. I am sorry we lost you as a customer, and I'm sorry for the inconvenience and complications you experienced closing your account. My team would be more than happy

XfinityAmira

commented

10 hours ago

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This is the worst experience EVER!

The service is no longer affordable for me, so I cancelled. After returning all equipment I was given a time frame to make payment. In effort to avoid collections I called to assure that I would be making payment 6/13. The agent charged my account after I repeated told him I would make the payment n

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Hi, I have the same problem and, as the other users said, when you tab on the pro wifi extender, the app shows a message saying "you already have an extender active", or something like that.

user_0pupma

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10 hours ago

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Cannot Add or Activate a 2nd Pro Wifi Extender

I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect

Question

@BruceW By the way this was happening before the forward path attenuator. I had none then installed a 6db then the F9db. Chasing this for two weeks already

user_g3mg9

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10 hours ago

to the conversation:

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Very High Uncorrectables

Installed a 9DB Forward Path Anntenuator which helped a lot. Was going good until Friday. The Coax coming into the house is fine. I check the block on side of house for corrosion and water. Cleaned with Detoxit Nothing. Cleaned both sides of ground wire and reseated both sides of the wire. No improv

Question