Xfinity Community Forum

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This does not work for me. I'm having the same issue as this person right now as a brand new customer as of an hour ago :( I can't even set up my wifi name and password without the app, so I can't proceed until i figure this out.

user_t3tj25

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16 hours ago

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server access denied on xfinity app

I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein

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user_0a2d49 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet equipment. What symptoms are you noticing with the WiFi Extender? Do you remember where and when you purchased it? Let's make su

XfinityEmilyB

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16 hours ago

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Internet Equipment

My wifi extender stopped working and I was told to go to a corporate store to get a replacement. I went to three stores and was told at each that I was misled. They could not do it. I also wanted to update to the newest Gateway and again did not happen. What can you do to make these things happen?

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Hello, @user_wtomub Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon

XfinityThomasC

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16 hours ago

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Refund

I made a purchase on 08/08/2026 at an Xfinity store in Tupelo, MS as an authorized manager on a family member’s account. I purchased four mobile devices that they would not give me in the store, instead they shipped it to the account holder on file. Fine. I still choose to go through with the purcha

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Tired of the disconnects when it rains,

I have made multiple calls to xfinity. The tech acknowledges the problem is on their side and it something a different tech has to fix and he will put it in. The problem is never fixed. Every time it rains the internet will go out. A new wave or rain drops the internet goes out. So it's also effecte

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Customer Service

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I made a purchase on 08/08/2026 at an Xfinity store in Tupelo, MS as an authorized manager on a family member’s account. I purchased four mobile devices that they would not give me in the store, instead they shipped it to the account holder on file.

user_wtomub

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17 hours ago

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Refund

I made a purchase on 08/08/2026 at an Xfinity store in Tupelo, MS as an authorized manager on a family member’s account. I purchased four mobile devices that they would not give me in the store, instead they shipped it to the account holder on file. Fine. I still choose to go through with the purcha

Question

Thank you, @user_2endsh, for bringing this to our attention here on the Xfinity Community forums. For your security, we recommend verifying the account status directly through the Xfinity app or by signing in through the official Xfinity website rath

XfinityCliff

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17 hours ago

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Debt collector

Just got a message from a debt collector saying I owe Xfinity mobile although I don't have Xfinity mobile. Its number is Xfinity assistant(800-934-6489). The text is below: This is an attempt to collect a debt. Visit https://www.xfinity.com/support/articles/rights for rights/contact info. Your Xfini

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user_bpaff1 Thanks for submitting a post. Are you having trouble accessing a certain app from the XUMO box, or is it to complete the activation for the box from the app/wesbite?

XfinityThomasD

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17 hours ago

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Xumo box does not link with account

I can get through the Xumo setup including pairing the remote and changing other settings, yet it will not link the account. Continually requests I try again later.

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Ongoing outage issues in neighborhood

How can I submit a complaint for poor network quality over the past few weeks. The internet keeps going out and this isn't typical. It seems to have started when some scheduled work was done in the area. An ETA on a long-term solution would be helpful. I'm not sure if it is related, but an electric

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Your Home Network

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I cancelled my Xfinity account by phone on a recorded line on January 15 at 7.41am ET. During that call, your agent told me I had to pay the outstanding balance of $110 before the account could be closed. I paid that amount immediately. Despite follo

user_1q5umr

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17 hours ago

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direct message

I need to reach out to an Executive Customer Relations person regarding unfair treatment by Xfinity in relation of refusal to close my account and turning round to unfairly bill me for an account that was supposed to be closed as instructed

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Search reddit... they are doing this to a lot of people. Time to contact the FTC.

user_d4ve

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17 hours ago

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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Hey there, user_rej873! Thanks for posting on our XFINITY Community forum. I can understand how frustrating this situation must be, as I wouldn't want to lose my purchased movies too. Rest assured, you have reached the right team to assist you! We wi

XfinityNatalie

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17 hours ago

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Purchased Movies Disappeared

I purchased movies over 5 years ago. In May when I went to download some movies I purchased they were gone. Working with Xfinity technical support they were able to make the purchased movies reappear. On July 29th I wanted to watch one of my purchased movies and they were gone again. Back on the pho

Question

Lost trade in

Usps lost an s23 i shipped to xfinity on June 18th 2026. I cannot receive credit for my trade in due to the fact it has not been recieved . I have tried contacting usps and filing a lost mail claim to no avail. I have also been on the phone with xfinity representatives multiple times with no resolut

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Devices

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Hello @megans1 and thanks for bringing your concern to our Xfinity Community forums! And thanks @EG for shining a light on this for us! I can absolutely understand why this would be concerning, especially when you've been counting o

XfinityCliff

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17 hours ago

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Incentive Tracker for $100 Promotional Amazon Gift says disqualified?

I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged m

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I was promised $93 for 5 yrs, a year later it's $140. They denied it was ever 5 years. Also, a few days after the 5 year sign up, I got an email at 5am saying my account plan had been updated. I did not initiate anything... I

user_d4ve

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17 hours ago

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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direct message

I need to reach out to an Executive Customer Relations person regarding unfair treatment by Xfinity in relation of refusal to close my account and turning round to unfairly bill me for an account that was supposed to be closed as instructed

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Billing

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same thing just happened to me... i see this is a pattern...

user_d4ve

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17 hours ago

to the conversation:

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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What are the correct port settings? Also experiencing this problem [Edited: "All Caps"]

user_nakt6x

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17 hours ago

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Sending Comcast Email

Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and

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Fiber optic cable

A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is

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Customer Service

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My issue is the same as everyone else’s here. What’s up with Crunchyroll and why doesn’t it work on Xfinity when it works on all other platforms? I do believe that Xfinity is the problem here. Also, I have completed all of the troubleshooting steps a

user_s0gym4

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17 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Thank you EG for helping to get this question moved to the right category.

megans1

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17 hours ago

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Incentive Tracker for $100 Promotional Amazon Gift says disqualified?

I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged m

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