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Regarding monthly bill
when I started my WiFi plan with Xfinity I was told my monthly balance will remain $55 for 3-5year which was a plan. But how come my monthly charge went up to $66 or more then $55 each month. Cause we are only attached with the WiFi nothing extra with Xfinity so please check my account and bill stat
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Billing
Missing Email
There is a problem with my 'Sent' Comcast Email. The oldest items in my 'Sent' folder are dated 12/2/2025. Please recover all email sent from [Edited: "Personal Information "] Thank you
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Customer Service
YW @XfinityJulie !
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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My internet happened to go down after talking to customer service?
My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, an
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Customer Service
No outages reported. It’s blinking yellow/orange.
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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@user_jh9nle, we would most certainly be happy to work with you on this, but we do need to get your information privately. Please let me know where you are seeing an issue when following these steps to direct message us : Here's the detailed steps to
Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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Your Home Network
Deals
Is there right now a promotion for Disney+ and Hulu for the right internet package
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Customer Service
I’m having the same issue, but I don’t see anywhere to send a direct message.
Wifi suddenly went down, and upon doing the reset, the router won’t turn back on (no lights)
I was playing some games with my friends last night, and suddenly they cut out and the wifi connected to my phone and PlayStation suddenly went offline. I went over to the router and the light was a different color than normal (don’t recall which). I followed the steps the app was telling me; checki
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user_s3vp19 I'll be happy to take a closer look at this for you. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Cl
NBC buffering issues
I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro
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Hello @user_2fe892, thank you for taking the time to leave a post. Sorry you’re still receiving equipment return messages after already dropping everything off at the nearest Xfinity store. I can understand how frustrating and concerning that w
return equipment
I have already turned in the equipment not sure why I keep getting messages about returning the equipment. I returned that at your Wallisville location.
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I have done these steps multiple times, all you’re doing is confirming the SCAM and lies of Xfinity.
Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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cannot log in, need to change payment information
tried to log in but forgot password. when I input codes for password change, redirected to error page. Need to change payment method to a new credit card.
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Billing
It's been taking place for at least the past 3 months ...
NBC buffering issues
I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro
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Hi there, @user_vhzy90. That may be a better question for Hulu, but I believe that if they provide local channels, you would still have access to them, but the local affiliates may change to match the area in which you live. We also provide local cha
Streaming
I’m having an issue with my TV subscription authentication through NBCUniversal. I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I re
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user_s3vp19 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. When did you start experiencing this issue with your service?
NBC buffering issues
I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro
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Hey there, @user_900213 Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience with attempting to make the changes to your account, it certainly is not what we want for our custo
XfinityAdrienne
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13 hours ago
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How do I cancel my Home Phone service ?
Have tried to work with an agent but is was just a round and round we went
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