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We have limited access to Xfinity Mobile, and we are unable to complete that task on this platform. You would need to reach out by calling 1 (888) 936-4968.
Cancel Mobile Line
My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea. Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"])
Question
thenormalgatsby Hello and thank you for reaching out via our Xfinity Community Forums. I understand you'd like to make a change to your Xfinity Internet service. Our team can help review your account and assist with making any requested changes effec
Cancel
I am requesting cancellation of my Xfinity Internet service effective August 18th, 2026. I am not requesting a change of plan, promotion, or service transfer. Please process the cancellation and provide written confirmation of the cancellation date and any remaining balance or equipment that must be
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@user_jp233f Is this the same box you are swapping later this week or did you already swap the box?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
hank you for the update. Could you please clarify the following two options? Calling directly: If I use Skype or an international call to dial your toll-free number (888-936-4968), can I reach the ticket team directly to complete the verification a
Cancel Mobile Line
My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea. Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"])
Question
Seasonal plan
Our convenience plan stops September 13, I want it to stop September 9 because we will return tu USA September 10. Thank you
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Devices and Equipment
The ticket team would need to speak with you over the phone before they can close the mobile account. Is there any way you can reach out even using a different number?
Cancel Mobile Line
My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea. Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"])
Question
@ThomasJBingham Thanks for creating this post for us. Our team is here to help. By the sound of things your home is not ready for service due to the location of the hookup points not being close enough. A second tech has come out for the site survey
Request for Field Serviceability / Construction Engineering Review
I am requesting an escalation and a new on-site serviceability survey by Xfinity construction/outside-plant engineering for: [Edited: "Personal Information”] The address has been marked unserviceable, and we have been told that it is more than 800 feet from Xfinity facilities and would require appro
Question
@Misskaterina Thanks for reaching out to us. We do apologize for any inconvenience. If it hasn't been more than 12 months since you last logged into your e-mail, I would recommend reaching out to our customer security assurance team at 1-888-565-4329
Can’t get signed into email on old account
I am a current subscriber but under a new account. This question is specifically referencing an old account. we closed an xfinity account at our old address when we moved four months ago. All of a sudden tonight at midnight my email program started popping up an incorrect password for imap account a
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@user_goul0t Same here so frustrating as I don't recall all my favorites and I can't input them even if I wanted to. I can only delete them!
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@XfinityNatalie I had 81 in my favorites. I’ve been adding them back one by one. I only use my favorites menu because most channels you offer I don’t watch. Ever.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
Question
My favorites on my guide are gone, but when I go to the app they show. What’s going on and will this be fixed or post here how to fix it it please.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box?
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Channels and Programming
This apparently has been going on for months...you would think that if someone actually cared that the technical team at Xfinity could figure it out after all this time.
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Request for Field Serviceability / Construction Engineering Review
I am requesting an escalation and a new on-site serviceability survey by Xfinity construction/outside-plant engineering for: [Edited: "Personal Information”] The address has been marked unserviceable, and we have been told that it is more than 800 feet from Xfinity facilities and would require appro
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Customer Service
Xfinity bill doubled in price - yikes, help!
Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What
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Billing
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice . How do I fix it?
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Customer Service
I went through the forms. This is crazy how many people have posted this same exact problem. I'm posting this on Twitter. This is incredible. People need to go to the Xfinity forums more.
Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone. This seems like it's a lot harder than
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@user_87u1ge Our team is here to help. I'm sorry to hear you're having an issue with your cable box. I am happy to help with your device issue. Can you please direct message me your first and last name along with your full service address, so I can a
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Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice . How do I fix it?
Question