Xfinity Community Forum

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I’m using my iPad and favorites aren’t on there either

user_0a4087

commented

4 hours ago

to the conversation:

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U

Why can't I select and save favorite TV channels anymore on the streaming app guide?

The Guide features have recently changed. I can no longer select Favorite channels

Question

@I’m searching for the LIVE channels. I have been doing this dozens of times a day with absolutely no problem. This morning I see the app has been updated and I did my usual search for TCM and then 852 now I’m getting a “no results” then I searched f

deedlejfe

replied

4 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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New streaming app

I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there

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Xfinity Stream Website

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You are spot on! This is terrible. See my post above and see if you are experiencing the same thing- very bad and disappointing.

deedlejfe

replied

5 hours ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

Hi Lrobe2020! Thanks for taking the time to reach out to our Xfinity Forum regarding the Xfinity Mobile and Assurant issues you've been running into. This is never the experience we strive for our customers to have, and we offer our deepest apologies

XfinityAmira

commented

5 hours ago

to the conversation:

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Return Phone Scam/ Unreliable Customer Service

Okay, this is a lot, but please read through because I desperately need to know if anyone else has experienced something similar. I am having the absolute worst time dealing with Xfinity and Assurant. Part 1: Xfinity and the phone theft On October 11, I purchased a new phone at an Xfinity store. It

Question

I’m searching for the LIVE channels. I have been doing this dozens of times a day with absolutely no problem. This morning I see the app has been updated and I did my usual search for TCM and then 852 now I’m getting a “no results” then I searched fo

deedlejfe

commented

5 hours ago

to the conversation:

1

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

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you charged 82 dollars but I went to your xifinity store the guy said and I quote your phone is new is compatible so every month your bills comes 10 dollars unlimited I was very much happy but now a days you deducted 82 dollars from debit card a/c th

user_4ix80j

commented

5 hours ago

to the conversation:

0

U

my monthly bills you promised me it’s comes every month apple iPhone xs10 dollars now a days you sen

my issued is this you sending me 82 dollars bills you deducted from debit card so I take out my debit card from auto pay because you making fools but why please what is my sin so you full fills your promises right for the sake of i asked him couple of months ago turn off line which is [Edited: "Pers

Question

Search function on “updated “ not working properly

I’m searching for the LIVE channels. I have been doing this dozens of times a day with absolutely no problem. This morning I see the app has been updated and I did my usual search for TCM and then 852 now I’m getting a “no results” then I searched for ABC same thing - the new app is not jumping to t

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Xfinity Stream Website

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No my question was not really answered because Xfinity is loosing customers and I am one of them!

deb1074

replied

5 hours ago

to the conversation:

0

U

how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

Question

user_p5ujfq Hi there. Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In"

XfinityDemetrise

replied

5 hours ago

to the conversation:

0

U

Add my spouse's name in the bill

I would need to add my spouse's name in the bill, and have the bills with both names. Can I get some help?

Question

L

Return Phone Scam/ Unreliable Customer Service

Okay, this is a lot, but please read through because I desperately need to know if anyone else has experienced something similar. I am having the absolute worst time dealing with Xfinity and Assurant. Part 1: Xfinity and the phone theft On October 11, I purchased a new phone at an Xfinity store. It

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Customer Service

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@user_s72nnu, thanks for your feedback. As I am sure you read in other responses on this thread, there are some issues and our team is aware and working on solutions. We appreciate you bearing with us.

XfinityFrank

replied

5 hours ago

to the conversation:

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

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Can you confirm that the message containing my address was received please?

user_1997cw

replied

5 hours ago

to the conversation:

0

U

XiOne constantly crashes

My XiOne SC (B) box constantly crashes, mostly on Netflix. Can watch for maybe 10-15 mins then goes blank before returning to home screen. I've rebooted and/or unplugged this thing a hundred times or more and the issue persists. It is currently disconnected from my TV where a 10 year old Roku box ha

Question

Update 11/10/26This morning the two X1 boxes turned on and displayed a picture on the TVs normally. My account still shows them as status unavailable. There's also a message that says there's maintenance scheduled in my area for 11/11/26 @ 2:00 AM ET

rightfooted

commented

5 hours ago

to the conversation:

0

Issues with two X1 boxes

On 11/2/26, I had Voice activated. I'm not having any issues with Voice. On 11/3/26, two of my three X1 boxes were not working at all. I spoke with a level 2 agent who helped get them working again. On 11/4/26, and every day since then, when I first turn on the TVs with those same boxes, there's no

Question

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@XfinityJeffB The favorites channels ARE NOT AVAILABLE on my iPhone !

user_p2wn79

replied

5 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Stop begging and cancel your subscription

user_jm0bnk

replied

5 hours ago

to the conversation:

0

U

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

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Yeah don’t like the new Stream app. Hard to get to channels far up in the numbers and they no longer have the Find option. Plus they took away our Favorites on phone device. Don’t like it!

user_s72nnu

commented

5 hours ago

to the conversation:

1

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

Question

Good morning @user_kbdjdx our team would be happy to assist with any account concerns. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click t

XfinityJoe

commented

5 hours ago

to the conversation:

0

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Cancel my services

Please stop all services today.

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Agreeing with OP and all previous posts. New Xfinity Stream app has zero access to create or view previously selected favorite channels. I use the app on iPhone, iPad, Roku, and PC.This is a terrible update with seemingly no reason for many

user_4a6r8p

commented

5 hours ago

to the conversation:

0

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

Question

U

Cancel my services

Please stop all services today.

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Customer Service

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