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Same issues. Doesn't matter what I use(web mail, xfinity webisite, outlook) it's extremely delayed. I can send emails from my Comcast to business account, but can't receive without a very long delay. I can't log into my business accounts becau
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Not receiving Email [Edited]
Not receiving email since Friday Says account not active
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user_4cs3cj Thanks for reaching out to us for help today with your mobile phone not working. This certainly is something we want to get fixed for you ASAP, and we are happy to help. Can you send us a direct message with your full name, name of
What you need to know before porting to Xfinity
I've been trying to port my number since Thursday 11/25. It has been almost 48hours since my phone was working. I have called Xfinity 6 times and have been disconnected, told nothing can be done, promised 3x that it will be working again in increasingly long time periods, but it is still not working
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Mine is working but extremely delayed. I can't log into my accounts that send codes because it's taking so long to send. Some are not even making it. I can send but receiving is delayed or non existent
Suddenly not receiving Comcast.net email
Friday, 11/28 my Comcast account suddenly stopped receiving email midday. I can send emails successfully from the account, but nothing is coming in. I do not have email Forwarding set up nor do I have any rules. I was receiving messages Friday morning as normal and then it suddenly stopped. I am not
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EvanB747 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to disconnect your services, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and ad
Disconnect request
Hello - need to cancel as well, trying to figure out how to use the direct message feature that keeps being mentioned. Seems I need to make a post first? Thanks for any assistance in this matter!
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EvanB747 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to disconnect your services, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and ad
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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Hello - need to cancel as well, trying to figure out how to use the direct message feature that keeps being mentioned. Seems I need to make a post first? Thanks for any assistance in this matter!
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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user_3k74tg our team can help you with your account and equipment. When you have a chance, please send us a direct message, so we can take a closer look at your second modem. You can use the Direct Messaging icon at the top of the page to send your n
cancel
I want to cancel my service I don't have time for a phone call. I don't want other services. I want to cancel. It shouldn't be this hard.
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Derogatory Billing name change/Bullying from customer service representative
I had a not so pleasant interaction with an xfinity customer service representative back in spring 2024. After the incident my billing email was changed to a rude email name that wouldn’t allow me access to my account since the new and rude email name was listed as the main email… i had already been
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Customer Service
Management Contact Request
Hello- Could I get someone from management to call me about XFinity Cable service problems and internet drops. I have spent 10 - 15 hours since September 10th trying to resolve these issues. Thanks
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Customer Service
I'm trying to cancel one of my two modems but can't get a phone number. only a [Edited: "Language"] bot which keeps circling the wagons offering prompts that don't match my needs of canceling one modem. Worst way to provide customer service ever. Goi
cancel
I want to cancel my service I don't have time for a phone call. I don't want other services. I want to cancel. It shouldn't be this hard.
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user_lbg63q it sounds like you don't have an open order or active services. So, it will help to know where you are at in the process of getting service. I recommend trying to create a new service order. We can double-check and help with that. Just se
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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@XfinityPaula I am receiving the same error regardless of whether I use ingognito mode, clear the browser cookies, or switch to a different browser. I am not sure if the previous account is still active either as both accounts use the same email.&n
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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Same issue here it is unbelievable
Xfinity won’t unlock my phone
I’ve been trying for a month to get xfinity to unlock my phones. Never an issue in the past, I’d message support, they’d ask for the ID number on the phone and then all done. Now I’ve talked to a dozen support people and they either tell me “it will automatically unlock once the phone has been paid
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I regret switching to XfinityTheir billing has been terrible Issues every month I can’t find a corporate headquarter to complain about it. Phone number. I just took my phone service away from it And I’m about to switch out my Internet service due to
Write review
Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to e
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user_7jb4dg Hello and thank you for reaching out via our Xfinity Community Forums. It sounds like your last promotion was good for about a year and that is why you are seeing the increase in your billing at this time. Iwould be happy to review your a
bill increase after one year
My bill increase a bit after one year promotion. Currently Att is offering a competitive package on my house address. I would like to know if xfinity can match the price. Otherwise, I may consider move to Att
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Hello, @user_2ibdua Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t
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Management Contact Request
Hello- Could I get someone from management to call me about XFinity Cable service problems and internet drops. I have spent 10 - 15 hours since September 10th trying to resolve these issues. Thanks
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