Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (449.5K)
Network Status
Cannot connect with a live agent for 2 days. Automated support did not help and every time I typed a message to them Nothing happened. I am a silver member.....over 40 years. Network Status for Xfinity plan No Cable connection No internet access No local access In settings it says my connection is g
Question
•
Customer Service
It's a rarity, and I understand life isn't perfect, but it’s still frustrating regardless. We should still strive for accuracy. When the guide data is wrong, I’m just reporting this so it’s on the record—hopefully, the sync between the networks and t
Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
Question
Premature closure of Internet connection
I am moving on the 1st of April, but my internet has already been disconnected. I paid for the full month of March and expect Xfinity to honor their agreements. WHEN WILL MY INTERNET BE BACK??!
Question
•
Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Question on Billing Statement
I recently had Internet installed to my house. On my most recent bill statement, there was a $50 charge for installation as well as a -$50 for free install, but this discount was never removed so my bill is more expensive than it should be. how do I contact Xfinity to clear this up?
Question
user_ry1l82 I can help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once t
Billing for phones after leaving Xfinity
My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
when I call certain numbers it comes out as spam
1) certain numbers that I call, dont go through without a message stating spam call 2) if it goes through some numbers report to me, that it says spam in front of my number
Question
I cannot activate my television please help me
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
customer service
I'd like a copy of my newly negotiated contract. My name and information is provided below. [Edited: "Personal Information"]
Question
user_ctvcub, Are you seeing the captions appear in other apps as well, or is it only happening with Peacock?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
LukeS1973 Okay great, had you seen the TBA message that might indicate an issue with a refresh signal being needed, a synching concern or something else of that sort. Because that is not the case, then the issue is more than likely due to the network
Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
Question
Billing for phones after leaving Xfinity
My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l
Question
•
Billing
Hi there, @user_q98d7q ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I would be just as concerned if my bill was incorrect. Please be assured you reached the right person to a
Billing error
I changed my plan back in February and spoke to a supervisor and my new plan was $270.21 incl tax. The new bill just generated is 292.47😩 I know this has to be an error! I know it should not have increased over $20 when I just changed to a new plan. Please help fix this error. Thanks!
Question
Still can't access my Apple TV
My Stream Saver plan was removed by Xfinity recently when my service was suspended (totally my fault for forgetting my payment). Anyhow, I'm trying to reinstated/reactivate my streaming services and I've had to call 3 times so far. Each time I'm told it will take 1 hour/2 hours/8 hours and then this
Question
•
Getting Started
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
Need to access my email, having problems
I cant get logged into my account. When I click on the envelope to get my email I am in a loop of instructions on how to access email.
Question
Thank you for reaching out to our team. Did you transfer your service from one address to another? Is your Peacock subscription set up through the membership or internet speed options?
XfinityJohnG
commented
13 hours ago
to the conversation:
0
0
Xfinity Support
Transfer peacock account so I can activate it please
Question