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Disney Plus Bundle Not Activating
I am at a loss. I upgraded my xfinity plan on APRIL 1 this year meaning it has now been over a month since I changed my plan to the gig speed with peacock and disney/hulu bundle included. No matter what I do, the Disney/Hulu bundle will not activate. Every single time I click the activate button, I
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Phone upgrade
Why has it taken me 2 month of on-line chats and two visits to a Xfinity storefront to find out that it takes my completing 6 payment cycles to qualify to upgrade a phone on my account. Particularly, when I’m paying for the highest level of service that offers two phone upgrades a year. i finally le
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Customer Service
Comcast is junk last watch not working and have spent more than an hour with service and still won't work
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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Same issue here aswell. Have tried everything to try and get it back. Nope didn't work. I hate this it's a xfinity problem why don't you just admit it.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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@user_bsot2g he never got a reply because the message told me not to reply here.
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
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@user_2c3j46 thank you for sending that over, I was able to locate that. I'll follow up with you there to get that request sent to our local technician team to review conduit status.
Conduit termination
The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?
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Support
I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result.
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Customer Service
I created the private message with the information you requested.
Conduit termination
The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?
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I already restarted, refreshed and cleared the last watched history and it is STILL a problem!
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Add me to the list I am experiencing the same problem on both TVs and it started on May 12th. This is so ridiculous that they cannot put a fix out for this because you can also start a recording from the DVR recordings and it will not appear down in
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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xiletommy I appreacite you taking the added step to check the connections and speed directly to the modem. Again I'm sorry that it hasn't been working all this time. Let's dig into it more and figure out what is keeping your uploaded speeds below wha
60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan
Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.
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I have the same problem where "D" won't delete a channel form last viewed. I unplugged the COMCAST box to reboot it but problem persists after reboot The only way is to clear all channels & slowly & painfully readd them.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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... 2850 ... If router or gateway isn't set to allow devices using WPA2 encryption, the 2850 won't be able to connect to it. More info at https://www.xfinity.com/support/articles/change-wifi-security-mode.
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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Thanks for responding so quickly, Paula. I've done as asked, and I'm still seeing the same results when running a speed test. Interestingly, I see a very brief split-second at the beginning of the test where the upload jumps and comes back down to pl
60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan
Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.
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Hi user_ioom6o! Thanks for reaching out on our Xfinity Forum. My Team would be happy to help you change your seasonal plan to regular internet service. Please send us a Direct Message. Here are the detailed steps to direct message us: • Cl
Change my seasonal plan to Internet access plan
A human would be nice. I need to change my seasonal plan to the internet access plan.
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user_ebe34f Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers.
NFL
Loss of NFL is unacceptable. Please add one more complaint to you count if you are keeping track.
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I continue to have the same issues and Xfinity is failing to resolve. My local retail store and techs that have come out for me and neighbors say it's an areawide issue because lots of construction yet they try to insist that I need to troubleshoot.
Recurring Connection Drops - Work from Home Impact - 33027
To whom it may concern, My internet service has been dropping several times a week for quite a while now. As I work from home, these frequent outages are unacceptable and are significantly impacting my ability to do my job. Could you please investigate if there is an equipment issue or a known probl
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From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be
XfinityDena
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Bill
My bill is more it should not be .why ???
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