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STREAM diagnosis

Xfinity stream app chanl loses audio for NBC

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Like my post says I am using an XFINITY XB7 right now and the XFINITY XB8 I had before was doing the same.

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Next-Gen 2.5 Gb Symmetrical tier locked on 300 Mbps boot profile after multiple gateway swaps

Hello, I have the 2.5 Gbps Next-Gen Symmetrical plan, but my connection is completely hard-capped at an exact symmetrical 340 Mbps down and 339 Mbps up on my wired network. I have swapped my gateway three times this past week (currently on a brand new XB7). Frontline agents keep telling me 2.5Gb is

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Want to call agent to talk what is number

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Need to talk to an agent

i need to talk to agent plaese.

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Hello @user_2k3d4y, and thank you for posting to the Xfinity Community Forum. You've come to the right place for help! We can assist with disconnecting an account. Before we get started, can you let us know how and where you returned the modem? If

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Account cancellation

Hi I created this an account a couple of days before turning 18. It was never activated and the modem was already returned. I want this account to be cancelled so I am not charged. I have another account already activated with data that I do want to pay for.

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Thanks for your comment, user_gimlrt. I'm sorry to hear you're experiencing a similar issue. Is the problem with the activation? What happens when you try to activate?  

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

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Account Owner Change

I am moving out of my apartment and looking to change the xfinity account owner to my roommate. Sher is listed on the account as a manager but I need to transfer billing to her. Where do I contact Xfinity support for to change the account owner and billing?>

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Thank you for reaching out to our team about that reward redemption issue. I will be happy to check further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete add

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Membership/Benefits Redemption Code

I need help getting my smartwatch redemption code reissued. The system consumed my one-per-account Membership Benefit when I claimed it, even though the promotional code was never actually used. Can someone in Membership/Benefits please verify the code was unused and restore/reissue the benefit. Tha

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Hello there, did you still need assistance with your mobile line?

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Take a number from someone else account

i am trying to take my number from my parents account and add it to my own

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Internet intermittently disconnecting

TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming

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Hey @Robert0F, Thank you for visiting our official Xfinity Forums Community support page. Location would need to be enabled in order to access the appropriate channels within each market. With location not being provided, channels would be restricted

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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Hello @user_h27wo9, and thanks for sharing your experience here on the Xfinity Community forums! If you received an email indicating that a deposit is required after placing an order that showed $0 due today, it doesn't necessarily mean there was an

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U know charges

Hi everyone, ​I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. ​There was zero mention of a depo

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Unexplained June bill increase and live-chat failure — written help requested

My internet bill increased substantially in June despite no account, plan, or service changes that I made or authorized. The live-agent chat also repeatedly fails with “Unable to start a live chat session.” Please provide a written explanation for the increase, the applicable notice or terms, and re

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Stranded without a phone

My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded

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