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Outage credit issue
Hello, last week I had three different instances of outages, including all of Tuesday, parr of Wednesday, and another outage Friday, but I was only able to claim one credit. Please assist me in receiving compensation for all of the outages. Thank you.
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Customer Service
Customer service
I’ve been trying to get someone to answer my question about why I have tiling on all of my channels for 5 days now. your endless loop of misery on the phone and automated internet is completely useless and just makes me angry
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Customer Service
BUT ID RATHER YOU FIGURE OUT WHY MY PEACOCK WONT ACTIVATE, "SETH"
SPAM ADS ON LOCK SCREEN
I just got this samsung galaxy and i am infuriated that my phone is spammed with random ads on the lock screen, and i have to click and view them to get to my phone WHICH WASTES MY TIME AND ENERGY I already turned off every [Edited: "Language"] notification i can find and still SPAM.. this totally [
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i GET UNWANTED ADS EVERY TIME I GET A SPAM OR OTHER CALL, BUT I MOSTLY GET ONLY SPAM CALLS
SPAM ADS ON LOCK SCREEN
I just got this samsung galaxy and i am infuriated that my phone is spammed with random ads on the lock screen, and i have to click and view them to get to my phone WHICH WASTES MY TIME AND ENERGY I already turned off every [Edited: "Language"] notification i can find and still SPAM.. this totally [
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The failure to move/delete xfinity web emails on firefox does repeat but not every day/time. Perhaps it depends on server load or other server side situations. When it is happening I switch to Edge for email and don't have the problem. &
Xfinity Webmail Delete Function Freezes in Firefox (Works in Edge)
I’m reporting a reproducible issue with Xfinity Webmail when using Firefox on Windows. When I try to delete an email, the message turns grey and the delete action never completes. The UI freezes in this greyed‑out state until it eventually resets. The email does not delete. This issue happens: On mu
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Service is not working
For four days I have been getting this message. When will it be fixed and will I be reimbursed for the time I have not been able to scroll through my channels. Sorry, we're having trouble connecting. Our system is unable to connect at this time. Thanks for your patience while our teams work to fix t
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Customer Service
Worst Customer Supprt...EVER
I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom
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Plan
Hey, I brought my phone from India and I'm having the same problem. Can anyone tell us why this is happening and what we can do? I have several US carriers that worked fine, but why not with Xfinity?
IMEI Compatibility Issue for International Samsung Galaxy S23 (Unlocked)
Hi, I am writing to inquire about a device compatibility issue while switching to Xfinity Mobile. My device is a Samsung Galaxy S23, originally purchased in South Korea. Although it is an international model, it is fully unlocked, and I have successfully used various international SIM cards with t
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@Vando22, thanks for taking the time to reach out on our Xfinity Forums. I'd like to do everything we can to resolve the problems you are having with NOW TV and the Xfinity Stream app. Please send a direct message including your full name and service
UNABLE TO ACCESS CONTENT ON XFINITY STREAM WITH NOWTV XUMO BOXES
Worked for a little bit today when I turned it on a couple hours ago but now none of them are working. I can access the XFINITY STREAM APP but every time I select a channel it just stay stuck loading until I get a black screen saying: "This Video Cannot Be Played We've run into a problem while strea
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Don't give up hope quite yet. There are still some things we can search through to try and get it going for you.
Requesting for a new box that is Multiview capable and . . .
I was told the best way to resolve any Xfinity problem or equipment request is to access it through this Community Support Forum, so here I am ;-) I just discovered yesterday that Xfinity has a cool service called MultiView (for Sports) and so I used the Voice Remote to access MultiView and the TV s
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[Edited: "Personal Information"]
I am getting Peacock error PPG_0017 and need help from an agent.
I am getting Peacock error PPG_0017 and need help from an agent.
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@XfinityDuron Thanks for checking :) If you're addressing me, I do find myself just a little confused. On the one hand I have been told by a cocast employee that I can stay on comcast email; on the other hand I've been told by a comcast volun
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Premier international plan problems
I purchased the premier international plan from Xfinity mobile. My first international trip was to Peru using this plan and it took several phone Calls and waiting for them to figure out how to get this to work for me. I am now in the Virgin Islands and the phone stopped working despite initially ha
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Customer Service
Discontinued internet service on3/9/26 but continued with tv plus only, then cancelled tv plus on 3/12/2026.
Discontinued internet service on3/9/26 but continued with tv plus only, then cancelled tv plus on 3/12/2026. I returned all equipment on 3/12/2026 and today 3/20/2026 received a letter that states have a $72.65 credit but are being charged for the tv plus that was added on March 9- march 22. I cance
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Billing
Live agent has been having emails and phone calls sent to my phone, as well as disconnecting internet on and off
I had a pleasant chat with Rohit 3/20/2026 about 20 minutes ago. He seemed frustrated at me but I thought the conversation went well, I was just going over a small trivial matter about my account. I ended the chat after thanking him and I keep getting emails and texts and calls from xfinity immediat
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Customer Service
Platinum Peacock Offer not Activating
Spent hours in multiple chats yesterday. I was able to claim Peacock for being Platinum member but not activate. Site and app just sent in circles. Multiple times had to clear cache as page eventually let to bad gateway. Gave warning on top screen Flex no longer available to chat person said I neede
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Xfinity Stream Website
user_gq5wdb, hello there and thanks for reaching out. I apologize about your challenges. I understand having stable internet connection is important. My household's internet is mandatory and is a requirement. What troubleshooting steps have you taken
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18 hours ago
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Repeated connection drops; millions of uncorrectable errors, out-of-spec power
I've been experiencing repeated internet drops the past few days and have been monitoring my modem's signal logs. Modem: Netgear CAX30 Setup: Single coax line direct from wall to modem, no splitter Most recent signal snapshot (restarted modem ~3 hrs prior): I've already verified my coax connection a
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