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Xfinity home app
My X Home app stopped working today. It pushes me to the Xfinity app, but I cannot find the home monitoring section to turn my home alarm on/off remotely. I use this function everyday. Does anyone know the work around this problem?
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Devices and Equipment
Hi there,@AngryFT2026! Thanks for reaching out about the phone. We can check further on the service. We do a free unlimited line promotion for 1 year. With devices, promotions are applied over 36 months. The line has to remain active in order to rece
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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Increase credit limit
I want to increase my credit limit. I’ve been a diamond member for more than half a year. I want to upgrade my iPhone but can’t. I also want to use my $300 smartwatch discount
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Devices
Increase my credit limit from $0
I have been a diamond member for more than half a year yet my credit limit remains at zero. This is incredibly frustrating because I want to upgrade phones and utilize my $300 smartwatch credit.
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Devices
Same here. I get the exact same message whenever I try to view voicemails or access my call history by way of my online account. Has been going on since early Monday.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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Promotion and Billing Issues
Xfinity accepted my iPhone 13 as a trade-in with the promise of a $45.83 monthly credit toward my new phone. However, after receiving my new device, they refused to honor the terms of the trade-in agreement and instead charged me the full amount for the new iPhone. Despite making numerous complaints
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Devices
Fraudulent Practice by Xfinity Retail Store 4906 Duke Street VA
I’m trapped by fraud by xfinity mobile service package. Despite several attempts speaking with customer service and visiting the store no one has resolved the issue yet and I keep paying more each month because of a fraudulent xfinity salesperson named Brian and the misinformation he provided to me
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Customer Service
Thank you for reaching out to our team. There would not be a direct number we would have for that type of request. I can escalate the request from here for you. Can you send me a direct message with the full name and complete address on the service?
Requesting Easement Abandonment Letter for Los Altos Hills Property
i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.
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user_l6iqn9 I would be happy to take a look at the ticket details. Can you please send us a Direct Message with your full name and your full address?
Problems with peacock subscription
Every time I go to activate the peacock subscription it tells me that my account is already linked but on the peacock app it’s asking me to pick a plan and want me to put card information down
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I would be happy to take a look at the details of your cancellation. I see you sent over a Direct Message, and we will continue to assist you there. We look forward to working with you!
Still bill after cancellation
My plan was cancelled on 6/11/26 and should get some refunds. it was confirmed by live agent on phone. But xfinity still requires me to pay the bill for next cycle. Could you please help me to check it? Thanks.
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Thanks for clarifying! In that case, we'll want to take a closer look into the issue. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detailed steps to direct me
Peacock Activation Error
I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me
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Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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Billing
I have xfinity pro but i still have bad spots that is only about 12 feet from xfinity pro extender. Went to xfinity center and was told if i had bad wifi spots i would recieve new pods for free. Still waiting for free pods. no communication on my wif
Xfinity pro extender
Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w
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user_75a9f0 Feel free to send us a direct message, so we can collect your account information. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" icon• Click the ""Start
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Requesting Easement Abandonment Letter for Los Altos Hills Property
i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.
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Accessibility
When I am on the subscriptions page, I can see that I have a Peacock Premium subscription and a purple activate button next to it. Every time I click activate, I get the original message shown in my post.
Peacock Activation Error
I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me
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Thanks for meeting us here in our community, @user_22a737, about an appointment. We're happy to help. Do you need a store appointment? If so, you can use this link to schedule: https://www.xfinity.com/local/index.html. If you need a tech appointmen
XfinityLinda
commented
17 hours ago
to the conversation:
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make an appointment
make an appointment for santa rosa
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