Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.6K)
Shouldn't you open a ticket with your developer team in order to get the software fixed? Most users aren't going to be experienced in modifying javascript in order to get the button to work.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
The activation asks me what plan I want to pay for... I shouldn't have to pay for Peacock since I'm a Diamond level rewards member. Maybe this reward program is too new for anyone yet. Just disappointed that I call and I'm told someone w
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
Question
Thank you @kr123 for trying and sharing this as others in the community may experience this as well. I'm glad to hear that it is now working for you! Please let us know if there is anything else we can assist with.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
user_ngd8k1, hello there and thanks for reaching out. I totally understand your concerns and would love to take a look into this for you. To move forward with your concern, please send us a direct message with your full name and complete service addr
Caller ID
Xfinity Voice customer. Phone number was changed, went through, but outgoing calls show the name of the old owner of the number. CNAM database needs to be updated. Can't reach anyone at Xfinity that understands the problem. Please help.
Question
FYI - as of January 24, 2026, the pop3.comcast.net server is not resolving. This appears, to my IT trained eye, to be a DNS resolution issue.
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
Question
@user_d1xoc1 I was able to speak with the escalation point of contact at CSA a couple of days ago, and they said that they opened an engineering ticket. waiting to hear what the result of that ticket is
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
Question
I modified the javascript, I changed the line to 'var productName = "bob"' and then refreshed the page, and now the Bridge Mode toggle appears. This is a software bug. Anyone with a XB7 running this level of software will see the same fa
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
Hello user_qjgy2y 👋 I appreciate you letting us know you're experiencing something similar as a Diamond member, and we're here for you! So we can look into this further for you, please send us a direct chat message with your full name, the name list
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
Question
@Again ooh....bitchy!
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question
@XfinityAlex This supposed solution was two months ago, as of 1/23/2026 still no resolution. Very frustrating to say the least!
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question
xfinity support
[Edited: "Personal Information"] 12:56 PM (2 hours ago)to XfinityI am so [Edited: "Profanity"], You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak wi
Question
•
Customer Service
See the "var productName=" statement below, that is flagged as invalid Javascript. This looks like a coding error to me, that is preventing the toggle from being displayed. var brandName = "Xfinity"; var productName
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
@user_k0x9x9 - Wonderful! So glad we could help :) Thanks for circling back around to let us know. And don't forget, if any other questions or concerns arise, your fastest way to support is by creating your own post, but we'll always do our best to s
Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
Question
Howdy user_wybx5p, and happy Saturday 👋 With all the storms going on, I definitely understand how important it is to have that backup battery for your phone running, so I appreciate you bringing this to us in our community! If the Xfinity app indica
Battery backup not found
The Xfinity app is saying that my battery backup is not found. There is a white blinking light on the battery back up
Question
Bruce, thank you for the detailed explanation! I will move the power supply (AD48-1500500DU) to the garage and plug it into the "Power In 15Vdc/500 MA" port. I just need another coaxial cable but there is an outlet right below the box. Thank you agai
drop amplifier relocation
Hi, I believe I have a drop amplifier in a bedroom where I do not want it. Without it, the internet does not work. My neighbor has one, but his is plugged into his box in the garage. I want to know what port I can plug the drop amplifier into in the garage junction bar. The options are: Out 3, Out 4
Question
user_1aye4g, Awesome! While we have you, and if you have time, would you like us to do a quick account review to make sure that your services are meeting your household needs?
Router won’t connect to internet after service transfer
I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo
Question
All fixed, thank you!
Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
Question
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
EG
commented
21 hours ago
to the conversation:
0
0
Setting up a new internet box
I plugged the new box in, my service still not working.
Question