Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (547.4K)
Billing
I have been playing this all along saying I owe a big balance please double check this tks Ernie
Question
•
Billing
So sorry to hear about your mother's health, I understand how a sudden change disrupts her routine. I am sharing your feedback, in the meantime, if she is on a legacy plan, it may be worth checking out our new tier as it includes one 4k X1 box at no
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
Hello user_2vt2bq, thank you for your post. We want to help you as quyickly as possible, and we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity S
Immediate Help!!
My account was erroneously charged for a cancelled account that was never shut off by and employee because Xfinity failed to process my requested cancellation they continued billing me and now my back account is at negative. This is not a standard service credit—it is a corporate billing error. This
Question
Thank you for the additional information! We'd be happy to review your account with you to help better understand your charges. When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support".
Billing Discrepancy
I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha
Question
@Again actually I figured it out. With more recent MSFT Outlook versions, if you start writing an email, then leave it, it saves in drafts, then if you start editing again, then try to save in Drafts again, you get an error msg & the email messa
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
Question
@Ifonly__ Thank you for connecting with us about the membership concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. W
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
Question
Thank you for reaching out here about that issue with getting your remote paired to your TV. If you are still having issues with that, I am happy to assist you from here. May I ask which remote you have? You can find that information either on the ba
Programming Remote
I have two new Samsung TV's and am having trouble programming the Xfinity remote.
Question
@bluemoonxd3000, We’d be happy to help with your move and getting your Xfinity Internet service scheduled for disconnection on December 1, 2026. Please send us a direct message with your full name and address.Here are the detailed steps to dire
Cancel internet service effective December 1
I’m moving and would like to cancel my Xfinity Internet service effective December 1, 2026. Can you help me schedule the cancellation by private message and confirm the disconnect date in writing?
Question
user_b61wwc Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sig
We are experiencing internet drop off constantly
We have reset the system multiple times, two technicians were here today and they could not fix it. We cannot use the Xfinity assistant t setup an appointment because we keep losing the signal. We do not have a landline to call.
Question
angelsix. I am glad to hear it is working on Edge. Have you tried clearing the cache and cookies on Chrome to see if that works? Let us know if that helps.
Xfinity Connect URL CHANGED
connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette
Question
Same here. I'm tired of the games Xfinity plays.
Never Received Lord of the Ring's Fellowship of the Ring Extended Version
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t
Question
Topic closed.
EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with
Question
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with
Question
i am having this on channel 805 and 809
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
Question
Good afternoon, @Rms164 ! I completely understand wanting to find ways to lower a $350+ monthly bill. We’d be happy to review your current services, including removing Xfinity Voice, and see what options may be available to help reduce your mon
Cable and internet bill way too high
Cable and Internet bill is way to high at 350.00 plus and wife says we need to get rid of. Is there any way to lower what I currently have. Really don’t need home voice.
Question
Hello user_3et6al, thank you for taking the time to post. We will need to get some more information to be able to review this request. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, cl
$1,100 iPhone 13 Pro Max trade-in credit never applied — case reopened twice, still unresolved after a year
I am posting here because chat and phone support have not resolved this in over a year, and I am hoping a moderator can escalate it. Timeline: - Sep 25, 2025: I traded in my iPhone 13 Pro Max 1000GB. Transaction [Edited: "Personal Information"] was accepted by Xfinity on Oct 28, 2025. I was promised
Question
i am having this on channel 805 and 809
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
Question
Thanks for getting back to me - I still am unclear about the charges laid out in my follow up confirmation email. I understand that my plan is originally priced at $95/month, but I opted for the promotional price at $50/month. I also opted for self i
Billing Discrepancy
I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha
Question
Thanks for providing those details, user_ga8f53. I can definitely understand the concern, especially since you just upgraded to 2 Gig and the app and website are still showing information from your previous plan. Since the Xfinity app is testing agai
XfinityDilary
commented
18 hours ago
to the conversation:
0
0
having down/up speed issues after setuping new XB10 with a 2gb plan
a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. a
Question