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@XfinityPaula I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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I ran the traceroute and this is what it says, I am still able to connect to site with vpn and hot spot and on phone using data just not on wifi its super frustrating. Tracing route to bookmine.co [69.57.162.10]over a maximum of 30 hops: 1 &
Bookmine.co won’t load on Xfinity but works on VPN/mobile
The website bookmine.co does not load when connected to Xfinity internet, but it loads immediately when using mobile data or a VPN. I have already: Restarted my modem Flushed DNS Changed DNS servers (Google 8.8.8.8 / 8.8.4.4) Disabled Advanced Security This is not a device issue since it happens on
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I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation Request I Didn’t Order
I got an email saying Xfinity received my cancellation request and I didn’t want that or even try to cancel my service. I want to keep my service. How do I fix this?
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I have completed what you’ve asked for.
Beyond frustrated
A couple weeks ago I went into Xfinity in Methuen, MA to upgrade my iPhone 13. I was asked what I wanted and I mentioned I wanted the iPhone 15. Lady said the 16 was only a few dollars more a month, so I said ok She came back with a phone and started the upgrade, offering me $300 for my iPhone 13. I
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I have TV, Home Phone and 1g service and I decided to a my my phone to to my account. I wanted to take advantage of of the free year of Xfinity Mobile an I activated my service with my owned phone, I found out I am being charged $90. My Mobile servi
Xfinity mobile plan for a year free was a scam and lie
I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that "Get a line of Xfinity Mobile Unli
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Cancellation Request I Didn’t Order
I got an email saying Xfinity received my cancellation request and I didn’t want that or even try to cancel my service. I want to keep my service. How do I fix this?
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Customer Service
Hi there user_q6ybwk! Thanks for reaching out through our community forums! Sorry to hear you've had some difficulty finding a way to add our StreamSaver service to your account. We'd be more than happy to assist with adding for you. Just to check, h
Xfinity Streamsaver
I'd like to try the Xfinity StreamSaver package, including Netflix, Peacock, and Apple TV, but I can't find any way to subscribe through the mobile app or Xfinity website, or any way to communicate with a person. The Xfinity AI Assistant is of no use.
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@user_dad55d thank you for sending the direct message with the requested information. I'll follow up with you there to help assist with getting the return label for the watch.
Apple Watch bait and switch
On September 2, I contacted Xfinity customer support after noticing I was being double billed for Netflix. The support representative offered to correct this by moving my account to something called “Xfinity Now” - which eliminate the Netflix issue and lower my monthly bill. As an added bonus, the r
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@user_ozc9ij We appreciate you taking a moment out of your day to contact us about your account request as well as choosing Xfinity for your services! We can look into this for you, have you received any yearly increase notifications since you starte
Request to Increase Credit Limit
Dear Comcast/Xfinity Team, We have been loyal customers with Comcast for more than 10 years. During this time, our credit limit has remained the same and has not been updated. Recently, we visited one of your stores to purchase an iPhone 17 Max and a watch. The store team submitted a request on our
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Xfinity Streamsaver
I'd like to try the Xfinity StreamSaver package, including Netflix, Peacock, and Apple TV, but I can't find any way to subscribe through the mobile app or Xfinity website, or any way to communicate with a person. The Xfinity AI Assistant is of no use.
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Customer Service
Accepted Solution
TVAPP-00502
New xumo box installed today. It is connected to the internet and TV properly. All other apps on the device work fine. The xfinity streaming app won't work gives the something went wrong error tvapp-00502 spent 30 min on the phone with customer service no help. I pay $20 a month for the now tv packa
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Xfinity Stream Website
Closed
Xfinity Voice Technology Upgrade (Answered)
In April 2020, we began upgrading the Internet Protocol Multimedia Subsystem (IMS) infrastructure for our Xfinity Voice technology to improve network redundancy for our residential Voice customers. As a result, you may experience minor changes to your Voice service starting in May 2020.The following
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Phone
Account ownership transfer
Hello, I am looking to transfer the ownership of this account to someone else and need the ownership transfer form.
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I will be happy to check on the best options we have from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" ic
Internet Drops when using MS Teams for Kids Home School.
I currently have the Arris S34 Modem paired with the Netgear Orbi CBK752 mesh router. My internet drops only on weekdays and only when my daughter is on MS Teams for her online school. I previously had the Netgear modem/router CBR750 it it worked great until my daughter joined this school, when the
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Yes please check for me. Day 2 and it didn't drop (remained connected) during school all day again.
Internet Drops when using MS Teams for Kids Home School.
I currently have the Arris S34 Modem paired with the Netgear Orbi CBK752 mesh router. My internet drops only on weekdays and only when my daughter is on MS Teams for her online school. I previously had the Netgear modem/router CBR750 it it worked great until my daughter joined this school, when the
Question
Hello, user_d52c38! Thank you for reaching out here for help and sharing the steps you've taken already. I understand what you mean. It's important to us that you're able to enjoy your shows, and we can help. Let's take a closer look and troubleshoot
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New cable box stuck in voice guidance loop
We have rebooted everything several times but still stuck in loop. Our home is just 6 years old so I would think our connection is strong enough for the new equipment we are trying to install
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