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we got entirely new X1 cable boxes thinking that would solve it because we had them for a long time, but that didn’t change anything, we deleted the apps and reinstalled them, and that didn’t do anything. I’ve been with several agents through Xfinity
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Make a Payment [Edited]
Need to m ake payment [Title Edited: "Personal Information"]
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Customer Service
Hello @user_2n06bu, thank you for taking the time to leave a post. Sorry to hear about this experience. I can only imagine how frustrating and stressful it must be to deal with an unauthorized purchase, lose access to a phone number you've had for 26
Unresolved issue, deactivated phone line, false promises, terrible customer service
An unauthorized purchase of an iPhone and an Apple Watch was made on my Xfinity Mobile account. I reported this to Xfinity right away. I was told to refuse the order, and they were listing it as fraud. They gave me a ticket number to follow up on. After a week, my mobile line was deactivated, a phon
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user_z6j2di, thanks so much for reaching out through Xfinity Forums. I know this can be frustrating when you can't get your local channels where and when you want them. This issue is usually related to the Fire TV app's authorization, location detect
Xfinity stream does not show local affiliate channels on my fire TV
Xfinity stream does not show the local affiliate channels for CBS ABC and NBC on the Xfinity stream app on my fire TV. However, the local affiliates do show up on the Xfinity stream on the app on my iPhone. What is going on here extremely frustrated with you guys
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Remove old lines and boxes
My home that has an two exterior boxes, a satellite dish that are attached to the exterior of the home and cable lines from previous services. I do not currently use Xfinity services, how do I contact somebody to get a technician sent out to remove the no longer needed boxes and cable lines?
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Customer Service
@user_tbyd4w Thanks for reaching out. We apologize for any inconvenience and appreciate your feedback about the service you received. We’ll be happy to look into this further and help resolve your concerns. To get started, pleas
Unprofessional service and improperly trained employees
Complaint Regarding Xfinity Mobile Store – 5703 N University Dr, Tamarac, FL 33321 I am submitting a formal complaint regarding the service I received at the Xfinity Mobile store located at 5703 N University Dr, Tamarac, FL 33321. I shared a joint Xfinity Mobile account with another person who wante
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Check out our How to: Direct messaging post for instructions on desktop and mobile devices.
Exposed cable
Orange cable exposed after cleaning out fire pit. Have not attempted to move the cable. Need assistance to deal with cable.
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Xfinity stream does not show local affiliate channels on my fire TV
Xfinity stream does not show the local affiliate channels for CBS ABC and NBC on the Xfinity stream app on my fire TV. However, the local affiliates do show up on the Xfinity stream on the app on my iPhone. What is going on here extremely frustrated with you guys
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Customer Service
There is no “menu” button on the remote. Also, which “up and down button are you referring?
Factory Reset the Xi6-A
How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.
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Hi there @NovaSpartan19 Thank you so much for reaching out about your credit concern. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. To get started, please follow the st
Issues with chat agents promising false credits then transferring the chat or asking to not contact support again for addition discounts
Hey all. I recently had an issue on June 14th in a chat where I was promised a $60 credit because of a bill error. I didnt pay attention to my promotional offer I had and it expired so I chatted to inquire on this. The 1st agent was great and helped me get situated and into a better offer. I was the
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Request for Fair Pricing/Review of Customer Pricing Policy
I am writing to express my disappointment with my recent experience regarding Xfinity's promotional pricing. I have been a Comcast/Xfinity customer for over 20 years and have consistently paid my bill on time. After a few recent interaction with Xfinity support over the phone, I made the difficult d
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Billing
It has gotten very bad.
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
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Issues with chat agents promising false credits then transferring the chat or asking to not contact support again for addition discounts
Hey all. I recently had an issue on June 14th in a chat where I was promised a $60 credit because of a bill error. I didnt pay attention to my promotional offer I had and it expired so I chatted to inquire on this. The 1st agent was great and helped me get situated and into a better offer. I was the
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Customer Service
These steps are not able to be followed. no Direct Message icon! I still have the same issue! I need to have Xfinity come to my residence and bury/move my exposed cable!
Exposed cable
Orange cable exposed after cleaning out fire pit. Have not attempted to move the cable. Need assistance to deal with cable.
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What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
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Customer Service
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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Xfinity Stream App
@user_7z3e4x Thanks for reaching out. Cable companies typically leave satellite dishes, cable lines, and taps in place so future customers can connect service without additional installation charges. If you’d like the tap and cable lines remo
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Remove old lines and boxes
My home that has an two exterior boxes, a satellite dish that are attached to the exterior of the home and cable lines from previous services. I do not currently use Xfinity services, how do I contact somebody to get a technician sent out to remove the no longer needed boxes and cable lines?
Question