Official

Accepted

Unanswered

Advanced Filters

Search Results (499.7K)

Most Recent
Selected Most Recent

Thanks for allowing us to help report your situation, user_rgdval. We've forwarded the details of the accident to the appropriate team for review and follow-up. A member of that team will contact you by email as soon as they have additional informati

 to the conversation: 

0

0

Car accident

I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g

Question

Good evening @user_43l1q7. Can you provide some more details on what is happening with your Wi-Fi? Thanks!

 to the conversation: 

0

0

Wifi

Why have I been having issues with my WiFi?? It’s been going on for a while now. I don’t think it’s right to be charging for something that I can’t use

Question

I want to send a direct message to a live person

The picture quality is very poor and pixialy on nbsba and ESPN You cannot talk to a live person, I have turned My cable box off turned it back on checked my HDMI cables. It only happens on these two channels and I am so frustrated. I’m about ready to cancel.

Question

9

0

0

Rebuilding a retaining wall requires pedistal relocation

Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti

Question

6

0

0

Multiple broken promises

First promise was that I would be getting my free peacock subscription after xfinity and peacock renewed some type of agreement a month or 2 ago. Second, I was told that I was eligible for the XER10 and with wifi 7 and I asked for an email confirmation that I would be getting one shipped and she sai

Question

12

0

0

I agree. I also can't understand how if you tried to push an update and it broke something, rollback to the previous version. 3+ months of this app not working properly. We're paying full price for all the features. Not just half of the features. It'

 to the conversation: 

0

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

Completely understand the frustration, but if you could elaborate on the channels that you are no longer able to watch I can be of greater help. Even if I do need to have your case escalated.

 to the conversation: 

0

Free to me

Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?

Question

emails

how do i get to my in box?

Question

11

1

0

This is an issue with Android only. I have not gotten notifications for my camera or home system for months now either.  My iPhone and pad devices work fine.  It's pretty important and I'm amazed it hasn't been fixed yet

 to the conversation: 

0

3

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

Send me a text message. Also, Please pick one platform to message me. Whether it be here or direct message, but please don't alternate in an effort to maximize clarity.

 to the conversation: 

0

Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

Question

You are a joke. I am done with Direct Messages to Customer Support. That gets me nowhere. I want access to someone higher up the food chain. NOW!

 to the conversation: 

0

Free to me

Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?

Question

Why can't I get into my?

 to the conversation: 

0

1

comcast.net

why can i not access my comcast.net email

Question

New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

Question

7

0

0

user_rgdval. I'm sorry to hear about the accident, and I can certainly understand your concern, especially if you've been unable to obtain the insurance information needed to move forward. While we don't have access to vehicle insurance records here

 to the conversation: 

0

0

Car accident

I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g

Question

Sorry that you're hitting speed bumps getting those permissions transferred over. You can find steps to manage user roles on your account here:https://www.xfinity.com/support/articles/primary-and-secondary-accounts

 to the conversation: 

0

Trying to activate Peacock Premium but says it's linked to another account

I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior

Question

I already did this and attached photos as well.

 to the conversation: 

0

Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

Question

@user_wyhzez, thanks for confirming. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message:   Click "Sign In" if necessary. Click the "Direct Messaging" icon

 to the conversation: 

0

Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

Question

forum icon

New to the Community?

Start Here