Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (498.9K)
That is good news. Thank you for the update. Can I assist you with any other questions or concerns? I am happy to help in any way I can.
No sound for our TV connected to Comcast DVR cable box
For the last few days our TV has no sound. The TV is cable connected via a comcast DVR box. I wonder if I need to exchange the DVR box. The TV sound works for other HDMI ports such as for Roku and DVD player. Thus far restarting the DVR box has fixed the problem, but it seems to happen more often. P
Question
Need my modem reset remotely
We are not at this location now, and our video doorbell camera is having intermittent issues with the wi-fi. Will you reset the modem? Thanks.
Question
•
Your Home Network
I understand how frustrating it is to have to leave your own home just to make a reliable phone call. To help us narrow down the issue, could you check a few details for me @Jnewel? Are you wanting to specifically use Wi-Fi calling, or just looking f
Wifi calling drop out
My wifi works fine, but Mt wifi calling is messed up. The person I talk to can no longer hear me. I can't turn off wifi because I also get no cell signal. I've done every "update" available and did all the little things I could try via Google but still messed up. I have to leave my house to make a c
Question
@XfinityKam You've just confirmed my point: you stated that a customer only needs to move to a new tier and pricing structure "if a customer makes changes to their services." I have not requested or made any changes to my services — I am still on th
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
Question
user_dq5fj9 Are you seeing any error messages/codes when using your email?
not getting any important email !
I am still not getting many emails that I should. It has been weeks. I get email into my inbox from only 2 people - no corporations. Today I got a spam faking comcast. What is going on?
Question
It's not on the Xfinity app Only my Now internet and my old Xfinity mobile account are on the app.
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
You have several ways to make a payment. You can use your Xfinity app, you can use the web, you can also call. Unfortunately, I will not be able to take your payment on this platform. You can try using to link to make your payment https://www.xfinity
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Where do I find my mobile NOW account?
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
I cannot find my mobile NOW account
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
Question
•
Billing
Mobile phone service is not showing up on my account though Only the Internet is showing up
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
theres no need for you to 'thank' me for doing what i had no choice in doing. i have already taken the course of action you ( dear robot ) have suggested. it ended up telling me to go to a store location, which is where i started and was turned TO&n
new remote
im not happy with the 'help' im getting from xfinity. i need a new remote. my remote is old, several buttons dont work. i did the online tests, it told me i need a new remote. the store told me i have to make contact online for a new one. the site told me to go to my local xfinity store. i am quite
Question
I thought that's what I'm doing right now.
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
How can I pay an outstanding balance on my Now mobile account?
The Xfinity operater is trying to get me an eSIM, but I have a $25 balance on my NOW mobile account. How can I pay this?
Question
•
Billing
my new x1 tv box will not complete its activation
new X1 tv box won't complete activation. Gets part way through and stops. I have two boxes, one works, one won't. I swapped out the one that works with the one that does not work. Still won't work. I am assuming a bad X1 box????
Question
•
X1
Hello, @user_tr50a, thank you for sharing your experience. We understand how frustrating it can be to repeatedly complete verification prompts, especially when you've already tried the suggested troubleshooting without seeing a lasting improvement. W
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
Question
Yes, you should be able to make your payment via app. That is actually our preferred method.
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Can I pay it via the app?
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Hello, The Xfinity operater told m e there's a balance in my account. Can you help me pay that?
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
18 hours ago
to the conversation:
0
0
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
Question