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No tracking confirmation
Hello, over a week ago I signed up for Xfinity and was supposed to be sent equipment to set up the internet. However, I never got a confirmation email with tracking information. I have an installation appointment scheduled for 2/2/2026 but no equipment for them to install. Please provide assistance
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Customer Service
refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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Billing
user_bmj5sq Thank you for the feedback and sharing your experience. In the future should you need help please first start with creating your own public post that way the correct ticket is created and you will be following our community guidelines. Th
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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user_a50nnd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Xfinity has been charging me for my account for a camera service that I do not have. I just so happen to look at my account last night and I saw a fee for a 24/7 camera service and an installment charge back in 2024. I got on the phone and called an
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Good morning @user_m9ovtj, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with your billing, but you have come to the right place for assistance with this issue. The
unlimited service charged for extra use
I signed up for 2 years contract on February 03, 2025, for $63.00 per month unlimited data and surprised I received charges for the las 3 months with the total amount of $212.00 and the extra charges are for extra use of internet, I never have signed for limited service and anyways nothing have chan
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user_bt5q06 Thanks for reaching out for help with your Peacock issue after activation. We would be happy to assist you with getting it working for you. Can you send us a direct message with your full name, name of account holder (if different),
Peacock Premium unable to work
I "activated" my peacock premium since I am a platinum member. It asked me to connect it to my peacock account, which I did. Nothing happened. I am now not able to use peacock, because it says I have to pay, and my peacock premium benefit on xfinity shows as "active". When I try to unlink it, it say
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@user_f1wozq I would love to take a look at the account and see what's happening with your accounts. Please send us a DM to Xfinity Support with your full name and address to get started.To send a direct message:Click "Sign In" if necessaryClick the
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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unlimited service charged for extra use
I signed up for 2 years contract on February 03, 2025, for $63.00 per month unlimited data and surprised I received charges for the las 3 months with the total amount of $212.00 and the extra charges are for extra use of internet, I never have signed for limited service and anyways nothing have chan
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Billing
How do I know when it will disconnect when the email does not give me any date? When I had gone in store they had said I would not have to pay another bill except for my final but I still have an upcoming bill in feburary to continue the service
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
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Channels and Programming
I don’t understand trying to connect new box just sent to me
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
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after connecting through vpn and signing in, the issue seems to have corrected itself after login. now i am able to login on and off of vpn, it was a very strange issue. thank you for the reply.
Access denied on xfinity login
I noticed recently that I am unable to login to my account anytime I am on my home network. I can login utilizing a VPN or by switching my phone to 5G instead of wifi. I am under the impression my IP has somehow been blocked or flagged but I cant seem to get phone support to help. I also already res
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Unfortunately, I am a victim of the Free Ipad deceptive marketing plan. I also got scammed by an imposter acting as an xfinity agent and sent the ipad to a personal address. I would like to resolve this issue with xfinity (in writing) before taking f
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
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Accepted Solution
Hello, @user_gzcesq we want to help you get your gift card. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon.
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
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@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account cred
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
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Good morning! Thank you @user_7uznwi for taking the time to reach out about your billing concerns. Sometimes we see an increase when a promotion has expired and with any changes we will always send you notice on 1-2 billing cycles before the change t
why did my bill increase?
Good morning. My cost for almost every part of my xfinity bill has gone up. What happened?
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Good luck, their website and app are a mess. Sometimes you just go in circles with everything requiring another sign in. Make sure you choose the plan you actually want, after you choose you will no longer see promotional pricing and will be s
user_lme8pw
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Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
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