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@user_7z0eub They never resolved it for me, and I'm the OP. Finally just got a more expensive FireStick. Amazon Prime day is coming up in October - 6th & 7th, I think. Maybe get a new one then?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi INSTALLATION/SERVICES
Unable to contact anyone who knows what they are doing. We have been waiting over 1 month to try to get the wifi installed and no one has a single clue what they are doing. Appointments are made and no one shows.
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@G_Kutch1 YES! It's very annoying when it does that. Just keep scrolling. No reason for it to jump all the way up to the top above the channels.
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Billing
Hello user_h4shfb! We received your message yesterday and replied promptly. At this time we are awaiting your reply. Please check your messages to get back to us if you can.
Anybody else having Xfinity Internet issues?
I have been a Comcast customer for more than 15 years and have never seen the degradation of service I am now experiencing. My internet service had experienced drops and outages after a large rain fall in 2023. Of course, the problem is always my equipment right? Wrong! After several service call vi
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@user_8vrkf1 Not sure about the HD model. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Still no direct answer. Just like Comcast.
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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@user_4ydh0v There is no resolution. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and the F
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Customer Service Not Honoring Call
I called earlier today to see what options I had to prevent my service from being shut off on 9/26. I was connected to a "live agent" on the phone and they made me schedule a payment for 9/30, even though it was after the 9/26 date to prevent a shut off. They said with "100% confidence" that it woul
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Customer Service
@user_evq6oc There is no answer. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and the FireS
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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So I started a direct message conversation with someone and they asked for name and address. I gave it to them and have not gotten a response since.
Being charged for 2 gateways.
Im being charged for two gateways after they came and replaced one that was faulty. I have been double charged for two months in a row now for equipment I dont even have. They also didn't credit me anything for the time I was without internet due to their faulty equipment.
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Good afternoon user_t36klk. I will be happy to look into this further for you. I do have a few questions to better understand the situation. Which channels are you having issues with? Are you receiving any error messages at all? When this happens are
Multiple channels not accessible
SeeFor the past 3 months multiple fire sticks and multiple TVS have not been able to get a number of very useful Xfinity stream channels. I have Uninstalled and Uninstalled and reinstalled the app cleared the cache and data Signed out and signed in Unplug the television and router and modem for over
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Relocate 2 cables outside the house
I need phone number to call to have 2 cables relocated because of new construction project. Cable from post to house
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@user_16amcq - Thank you for reaching out. We're very sorry for your loss. Xfinity is here to help make the process as easy as possible. You can either close the account or transfer ownership into your name by starting the bereavement process here: X
Reporting a Deceased account owner
I want to provide the death certificate of my deceased father who was the Comcast account holder. There is an outstanding balance due and there are no funds available in his estate. I want to report the death and work to get this matter resolved.
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Thank you for clarifying that for us @user_runbrk! We'd like to take a closer look at this for you. Please send us a Direct Message* with your full name, your complete service address, and the dates for which you are trying to claim
Credit for Outage
I had an outage for 11 days and when I tried using the assistant to fill out the form, I would get an error. I tried calling the Xfinity customer service number and got the same thing, another AI assistant telling me to use the form that have me an error. How can I get a credit into my next bill?
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Hello, I live in the Greenwood, Indiana area and have been experiencing 30 second to 3 minute pauses, and complete drops since July 2026. Up to that point, my 800mbs service was working without issues!! As in your case, I have had technicians out twi
Non stop packet loss when gaming
I have been experiencing nonstop packet loss while gaming and streaming for weeks now. I have restarted the modem, upgraded to a new modem, updated my drivers, and had a technician come out twice to check the connection. Both times, I was told that everything was good on their end and that they were
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We are having an addition added on to our home. I need someone to come see if the underground cables need to be relocated. Also, what is the price range to have this done? <EDIT: Removed Personal Information> Thank you for your help.&n
Underground Cable Relocation
I need to urgently schedule underground cable relocation. A new construction garage is being built, and a part of it goes over the existing cable. As a complete side note, the Xfinity Assistance AI is horrible at solving for this.
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Need help canceling. Scheduled callback never happened.
Need help canceling. Scheduled callback never happened.
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Customer Service
@user_ku5wgl Our team would love the opportunity to review your account's current plans and promotion options with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send
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@ Xfinity support
Hi! I’m an existing Xfinity customer and I’m hoping you can help me review my account for any available promotions or pricing options. My current bill is approximately $138/month. I’ve been reviewing competing internet options available to me at around $85/month, so the difference has become signifi
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