Xfinity Community Forum

Hello @FlaLove, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If your neighbor is using an XER10, they would have to disable it before you can add a new router to the modem.

XfinityChelseaB

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12 hours ago

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Unable to place modem in bridge mode to use own router/access points - need local technical support contact

Helping a neighbor out with this, this is not for my account. I have already enabled Admin tool access vis the Xfinity App. Still unable to access modem direct via IP. Page loads but tells us to goto the App. The offshore support has burned 3 hours of my time "diagnosing" the issue only to: Create a

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Need esaclation

I am writing to escalate an ongoing and unresolved technical issue regarding my Xfinity Mobile smartwatch activation. I have spent over 8 total hours on the phone with customer support, and front-line technicians have been completely unable to successfully connect and provision the standalone cellul

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Customer Service

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After waiting 6 days for a technician, I’m now told they need to schedule a different technician who won’t be here until tomorrow because the problem is with the outside box. We knew the problem wasn’t in side from the beginning so I don’t understand

user_98x741

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12 hours ago

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Customer service

Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking

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Hey there, @user_l8goou! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to activate a new modem, it certainly is not what we want for our customers. I

XfinityAdrienne

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12 hours ago

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Why would a new modem fail to adopt?

I just spent an hour on the phone with a "tech" that wasn't able to adopt my new modem. She had me do all the usual things but no luck. I've gone back to my old modem because some internet is better than none and now my gateway/router isn't able to reach the internet either. Is there anything I can

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user_t7s8l1, If you haven't made a new post of your own before, the option may not be available. I've made some changes, so you can try again. Also, as listed under step two, you'll find "If the Start New Conversation icon is disabled. Navigate to yo

XfinityVianney

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12 hours ago

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TV pixelation and poor reception

At least five Xfinity customers in our subdivision are experiencing constant TV pixelation and poor reception. The problem has been occurring for more than two weeks. We have already reported the problem to Xfinity and were told that the matter would be escalated, but no one has contacted us and the

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Okay, we will be happy to check back with you here later to make sure that is the correct device.

XfinityJohnG

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12 hours ago

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4kDvr availability

I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon

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TV pixelation and poor reception

At least five Xfinity customers in our subdivision are experiencing constant TV pixelation and poor reception. The problem has been occurring for more than two weeks. We have already reported the problem to Xfinity and were told that the matter would be escalated, but no one has contacted us and the

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Customer Service

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Thanks for your comment. I live in an apartment building, and there's no splitter. The coaxial cable is directly connected to the wall. I also couldn't find any cable damage. I'll schedule a tech visit. I just hope it's not my modem problem. Thank

user_0axtgg

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12 hours ago

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My Upload Speed Is Throttled at 6 Mbps (Motorola MG8702)

Hi, I'm using Motorola MG8702 (firmware version 8702-19.3.9), and it's my own modem. My internet plan is only 300 Mbps down / 100 Mbps up. Although my download speed is over 300 Mbps, my upload speed is capped at 6 Mbps. A customer service rep tried to update my modem's firmware version and provisio

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@user_oisktv thanks for the confirmation you've done that step already, and I can definitely investigate further and check the area equipment. I typically can access equipment history/logs as well, but if needed that is great you have the event info

XfinityJustinC

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12 hours ago

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Intermittent partial IPv4 routing failures after gateway replacement

I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit

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Thanks for allowing us to help with your router concerns, user_exmxmc. I'm glad to hear the technician was able to connect with the appropriate support team and have the correct router configuration codes added to the account. It's great to know that

XfinityDilary

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12 hours ago

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EPON Fiber: Switch to Personal Router and Remove Gateway (COAM)

I am an EPON fiber customer looking to transition to the Member-Owned Router program/Customer-Owned Equipment (COAM). I want to completely remove my Xfinity Gateway and connect my retail Ethernet router directly to the ONU. Please have a digital care representative help me push the updated ONU boot

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A box is coming today. Question is will it be the right one and will it work properly????

user_fd8d8a

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12 hours ago

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4kDvr availability

I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon

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XB9 or XB10

When will these be avalible to the people with 2 gig plan.?

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Your Home Network

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Zip Code not matching new service

Hi, I am attempting to transfer my mobile line to a new servicer. The new service is telling me that the zip code on my Xfinity account does not match the zip code I have given them. I don’t know what other zip code it could be. Help please! Thanks!

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Customer Service

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why havnt i received a refund after 2 months

we closed our account on 7-24-26 and opened a new account. why havnt we received a refund yet

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X1

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Ok posted to direct message, thanks!

user_v79poi

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13 hours ago

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One gig intranet service

Hello, I’m contacting you regarding consistently lower-than-expected download speeds on my Xfinity Gigabit internet service. I have completed extensive troubleshooting to eliminate my home Wi-Fi/router as the cause. I am using an ARRIS SURFboard S33 DOCSIS 3.1 modem. For testing, I completely bypass

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Downed Aerial Cable - Failed Temporary Repair & Public Safety Issue.

I’m hoping someone from the Xfinity support team here can help me get this issue escalated to the appropriate local field team, as I’ve been unable to make any progress through phone or chat support. The original issue: On September 12, a tree fell across the street from my house and knocked down th

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Customer Service

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Yes me too! First they sent a streaming box. Then a 1080p old box. Then finally got the 4k DVR and it’s more flakey than the one I had. Oh, then they sent another streaming box. And they don’t send UpS labels either!! Finally had to drive one

user_fd8d8a

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13 hours ago

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4kDvr availability

I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon

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A better Internet plan

I would like a better Internet plan

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Customer Service

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Have you attempted uninstalling and reinstalling the Xfinity Stream app on the LG Smart TV?

XfinityBradM

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13 hours ago

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I am getting frozen screens,pixellation ,mainly on NBC

happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.

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@user_a9smph Thanks for adding a post. What happens when you try to use the app?

XfinityBenny

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13 hours ago

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Report Disney plus issue

I too am having the Disney plus issue with Comcast. It’s been reported for over a year - I tried everything suggested and still no luck. why won’t Comcast fix this issue. I have the same problem with Paramount+. Both Disney+ and Paramount+ work fine on other devices but don’t work with Comcast. I pa

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