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U

No. I purchased it directly from Samsung. The representative also advised me that I could buy the watch with the LTE feature from other retailers and then activate that LTE feature through Xfinity for $10.00.

user_smihah

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17 hours ago

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IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE

I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi

Question

user_8wppcp I'm sorry to hear that you haven't received the support you need, and I appreciate you creating a post. If you still need assistance, we can help submit a ticket to have the bankruptcy reported. Please send our team a direct message with

XfinityThomasD

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17 hours ago

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Getting the run around about bankruptcy

Dear Xfinity.com The store and the customer service line give me huge problems trying to get my chapter 13 noted on my account

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well the technician never showed, lol . Am stupefied, no call, and know there was a tech next door doing a repair at the same time. No idea what's going on, the offshore women assured me he'd be here, and despite my misgivings, I didn't follow up wi

user_029302

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17 hours ago

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Terrible customer support for my home

I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba

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Peacock Subscription Activation Error Code: PPG_0017_b8481b7

I continue to try to activate my peacock subscription that is offered through my Xfinity plan, however, I continue to receive an error message saying: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_b8481b7 However, on the Xfinity webpage: https://www

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Customer Service

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Thank you for working with us via direct messaging. I am glad we were able to assist with your concern. If we can help you with anything else in the future we are here and always happy to help.

XfinityJon

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17 hours ago

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bill problems and others

I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se

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Hello @user_qutb4f! Thanks for posting on our Community Forum. Are you still experiencing an issue watching MS NOW? If so, please share any error message or code you’re receiving, whether other channels are affected, and if you’ve already

XfinityMelinda

 commented 

17 hours ago

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U
MSNOW

Zip code 43920. Date 10/16. Why can’t I watch now today?

Question

user_smihah thank you for using the Xfinity Community Forum to reach out. I understand that your Galaxy Watch is having some trouble functioning with your service. Did you purchase the device from Xfinity originally?

XfinityMarcus

 commented 

17 hours ago

 to the conversation: 

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IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE

I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi

Question

Update - after several weeks, my mesh network was not "learning" nor performing any better over time. I looked around more and found a suggestion of changing the IP address of the device that moves between mesh devices (mostly my cell phone) from dy

user_ew86h2

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17 hours ago

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Mesh network drops when I move around

I just got a xfi gen2 pod to help coverage when in my basement. I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that. I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone

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Xfinity Modem Arrived Earlier than my move in date

I’m not expected to move into my new apartment until November 1st and told an agent over the phone I wouldn’t be there until then, however I just recieved a text saying a driver was approaching with my Xfinity order, how do I ensure I’m not charged until November 7th which is the date it’s saying I

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Customer Service

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@XfinitySara​ I'm the OP and it's still messed up. Only seems to be on Windows using a browser. TV box and phone app seem to work for me?!? (hopefully continues). Multiple Xfinity employees on here have said it's a known issue and engineers are worki

jdawg90

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17 hours ago

 to the conversation: 

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DVR Doesn't Allow Rewind or Fast Forward

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

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Gateway Locked on FDX Upstream Channels (50, 51, 52), but Upload Speed Capped at ~140 Mbps — Need FDX Symmetrical Bootfile

Hello, I recently upgraded my Xfinity equipment for symmetrical upload and download speeds, but my upload speed remains capped at around 140 Mbps max even though my gateway is locking onto all three Full Duplex (FDX) high-band upstream OFDMA channels with healthy signal levels. My current gateway di

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Your Home Network

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Incorrect Final Bill After Cancellation

Hello, I had previously prepaid for Internet through October 10th on my previous monthly bill. As my contract was ending and I had no other affordable options through Xfinity, I cancelled my service in person in an Xfinity store on October 5th. Now I am receiving a bill for $48. I thought that I wou

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Billing

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Experiences with Rude Technicians

To Whom It May Concern, I am writing this complaint because I have now had 2 awful experiences with technicians that have come out, and I wasn’t even the one with the appointment! The first encounter was on August 26, 2026. My neighbor had called out Xfinity for help with their internet. While this

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Customer Service

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user_s3ifje  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here are the detailed steps to direct message us:  &bul

XfinityBrianH

 replied 

18 hours ago

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U
Seattle Kraken Channel 1178

Why are you not listing Programming on Channel 1178 KGW2 for the Seattle Kraken? This makes it difficult to set up recording.

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U

Ridiculous, xfinity. Issue persists for days.

user_l48kvm

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18 hours ago

 to the conversation: 

0

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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U
Auto pay discount is not reflected

Hi I recently opened an account with Internet service. I initially set up a credit card for auto pay but soon(after a few minutes) corrected that to use a bank account, before the first bill was generated. However, the bill still shows that I don't have the auto pay discount. Can you check that if I

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Billing

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Having an issue today - just getting 3 dots like it is loading, removed and reconnected all cables, went online and restarted and 'updated' the box per xfinity website and still not loading.  Nothing is working, HELP! 

user_qzjvkm

 commented 

18 hours ago

 to the conversation: 

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No NFL and Red Zone

What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de

Question

@XfinityEricB wrote: "... You can check our list here https://www.xfinity.com/support/internet/customerowned?mboxRed=true&s_tnt=126324%3A1%3A0&adobe_mc_sdid=SDID%3D6189789D191F02E0-640024CB99694709%7CMCORGID%3DDA11332E5321D0550A490D45%40Adobe

BruceW

 commented 

18 hours ago

 to the conversation: 

0

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ARRIS G36 compatibility with Gigabit Extra (1200 Mbps), Brother printer, and connection reliability

Subject: ARRIS G36 compatibility with Gigabit Extra (1200 Mbps), Brother printer, and connection reliability I currently have Xfinity Gigabit Extra internet service (1200 Mbps) and use my own NETGEAR C7000v2 combined cable modem/router. Because my NETGEAR is no longer on Xfinity's approved-device li

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U

I am also having the same error

user_mveji9

 replied 

18 hours ago

 to the conversation: 

0

U
A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

Coding error

Rewards page click on a Rewards to claim that item I receive the response A rendering error occurred: Cannot read properties of null (reading 'fields'). I have been told xfinity needs to do something with my account. Been trying to claim a Beatle juice movie and a movie rental. Have have seen the be

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Xfinity App

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