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Issue with ADT compatibility
Late August apparently there was some work done on our street by Xfinity and our WiFi is now WPA3 which is not compatible with our ADT cameras which require WPA2 (what we had prior to the updates). ADT won't do anything about the equipment but says we need to figure it out with Xfinity or switch to
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Your Home Network
Read the above posting…
My Netgear CM2050V got hacked. How can I remove the number and get my own number back?
My modem was hacked and has a differrent number installed. I have rebooted my modem but how do I reinstall the Xfinity information to get my phone number back??
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Problem was solved by the technician who came to my house. He diagnosed the problem and had help from another technician to return my modem to proper operation.
My Netgear CM2050V got hacked. How can I remove the number and get my own number back?
My modem was hacked and has a differrent number installed. I have rebooted my modem but how do I reinstall the Xfinity information to get my phone number back??
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I'm looking for a CUSTOMER with the same issue, Xfinity not honoring promotion. I'm reaching out to Xfinity customers, not an employee, as I have already gone this route.
Not honoring promotion
I signed up for mobile, called and verified I was eligible. The promotion was for $10 a month for the first line for a year. I received my first credit per the offer and now I have a full price bill. I called xfinity and they said because of my internet, I don’t qualify. Each representative I spoke
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I'M WASTING MY TIME TRYING TO CONTACT CUSTOMER SERVICE
Power of Attorney & Linking Accounts
I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it. [1]
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Good afternoon @user_ptk6tu. If you head over to https://www.xfinity.com/support/articles/installing-door-window-sensor, it will provide the steps you can take to help clear that tampered message. Let us know if you run into any issues.
Door sensor says tampered
Changed the battery...snapped the covering in place and it's saying tampered
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So Xfinity Gabriel, I appreciate that you read and understand where I’m coming from. But still it’s still the same thing I encountered on phone calls, chats and in person at Xfinity store. Review, document etc. and nothing is offered to make amends.
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
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THIS IS CAOTIC JUST TRYING TO CONTACT SUPPORT, THIS IS A BIG MISSTAKE, I SHOULD JUST CANCEL MY SERCIVE THIS IS HORRIABLE, JUST MY EXPERIENCE.
Power of Attorney & Linking Accounts
I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it. [1]
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user_dd644a Awesome, I am glad it started working properly. Is it still working up to par?
My boxes stopped recording
None of my boxes will record anything ,whether trying to schedule a recording or pressing the record button. I've restarted my gateway ,unplugged my boxes to cycle power like suggested ,also did the sync dvr. Nothing seems to fix it ,it'd been working fine then this all of a sudden started.
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@user_lnooqr What sort of troubleshooting steps have you taken from your end to determine the entire neighborhood is experiencing the same connection problems?
September 10th network upgrades causing network instability, frequent drops, affecting my ability to work
My neighborhood is experiencing intermittent drops due to signal noise ingress, a faulty tap, or an unstable node following the September 10th network upgrades in the Lone Mountain, San Francisco area. This requires escalation to the Outside Plant (OSP) maintenance team.
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Internet connection
I bought a new tv - it keeps disconnecting from the wi-fi. I tried unplugging the router -
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Your Home Network
Setting up replacement xfinity tv box equipme
Got new box for xfinity tv service.
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Getting Started
We're sorry to hear about your experience, @user_i0hamd. Let us know if there's anything outstanding we may be able to assist with.
Money taken out of my account when my account was closed
Took money out of my account try talking to people about this they keep giving me the runaround tried selling me stuff that I didn't even have service in my area talk talk to multiple people nobody can give me a straight answer ask to talk to a supervisor multiple times never would transfer me but s
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OMG! Same problem here! No way to speak with a live agent in chat or phone! I was told by the technician that there would be no charge, and he showed me his little device that stated "No charge to customer" Xfinity forces you to pay this $100.
user_l0r90m
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I want to dispute a service installation charge
I received a bill in the mail for $100 today. This was a huge shock to me, as I had no idea I had even incurred this fee. I had called prior to have a modem sent to my new apartment, but one never arrived. After a few days, I made the trip to an Xfinity store where I picked one up. I came home, and
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