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I'm getting my issue resolved this coming Friday. Thanks for checking.
getting my gateway back online after moving my gateway from downstairs to upstairs
I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work
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Thank you for reaching out to our team. I am very sorry to hear about that experience, and would be happy to take a look further into that Mobile issue from here. Can you send me a direct message with the full name and complete address for your servi
Formal Complaint – Service Activation Failure and Unacceptable Customer Support Experience
To Whom It May Concern, I am writing to formally express my frustration and dissatisfaction with the level of service I have received from Xfinity Mobile. I switched to Xfinity because I was promised a more affordable and reliable experience. To make this transition, I paid off my phone in full with
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Same. Makes it completely unwatchable.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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We can look into the area and see what is going on, @user_3xywb7. If needed, we can reach out to the local team or get a new visit set up. Whatever direction we need to head we have it covered! We will be great help, I promise! Feel free to send over
Intermittent Internet
I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area. i.e is not just me it's an outage in the area. The line that I had originally runs underground which I
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Residential sales tax certificate
I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als
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Customer Service
Unfortunately it can not.
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Formal Complaint – Service Activation Failure and Unacceptable Customer Support Experience
To Whom It May Concern, I am writing to formally express my frustration and dissatisfaction with the level of service I have received from Xfinity Mobile. I switched to Xfinity because I was promised a more affordable and reliable experience. To make this transition, I paid off my phone in full with
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Customer Service
@user_8e4v7t Is there a way I can get it reopen? You can try Customer Security Assurance. They might be able to restore it if it hasn't been too long. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact:
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Hello there @user_o7ko6a, I know how frustrating it can be when you're dealing with slow internet. Have you taken the time to reboot your modem?
Very slow internet since may 1st
Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.
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Is there a way I can get it reopen?
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Broken pedestal in neighbor's yard
The pedestals between my yard and the neighbor's yard is damaged. It's leaning and cables are exposed. I believe this to be a safety hazard. Can someone come out and take a look and replace as necessary?
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Customer Service
@user_8sjtco Easements are generally the property line with about 5' or so for the easement for utility lines, which would include any telephone or cable lines, electric lines, etc. If you have the pedestal on your property you can't deny Com
Property Easement
Like many others, I am trying to communicate with Xfinity trying to find access to an easement Comcast claims they have on my property. I have gone through chat and provided my address information and asked for documentation, but all I get back is a question asking what services can I help you with.
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@XfinityCliff today the internet went out again this is May 4th.i.e another outage Thank you for your response!
Intermittent Internet
I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area. i.e is not just me it's an outage in the area. The line that I had originally runs underground which I
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i cant see my email
i need help i cant see my email y send me a code and then it show error
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Xfinity App
Making the link live: https://www.xfinity.com/seasonal @XfinitySean when posting links, space right after to make them live. 😉
Seasonal Mode vs Internet Suspend.
What is the difference between Internet suspend and Seasonal Mode?
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An email that is not being actively used could be potentially closed. I believe that is the case in your situation.
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Internet drops for 5-10 seconds
Hi! I've had issues with my internet lately. It will randomly drop all connections for 5-10 seconds one or more times and hour. It is not exactly a new issue, but has been a lot more frequent recently. I have a netgear CM1200 modem and R6230 router, which I believe are still in spec for my xfinity p
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Your Home Network
Hey @kendallsbigtwin Thank you for reaching out about how to sign in to your email. For Xfinity email, you can quickly and easily sign in and access your Xfinity Email using the Xfinity app or connect.xfinity.com. Sign in to your Xfinity Email usin
XfinityEva
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16 hours ago
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Where is my email?
Where do I go to sign into my email?
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