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To Customer Support Management / Leadership Team,
am writing to formally submit a serious complaint regarding an extremely disappointing and frustrating interaction with one of your customer support representatives today. The representative I spoke with identified himself as Onkar. Throughout the phone call, his level of service, knowledge, and pro
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Customer Service
Any idea why my account is now a POP account when it used to be an IMAP account, and why I'm unable to re-add it as an IMAP account?
Can't add Comcast email account to Apple Mail on my MacBook
I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas
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Thank you for the quick reply, yes they were able to confirm and I know that the single coax line that is ran/demarked on the pole is the same line we used to be connected with in the past. What is the best way or process to submit the location for t
Power company waiting on Comcast to remove inactive coax from unsafe pole
Rocky Mountain Power determined the old utility pole at my property is a safety risk and installed a new pole about 10 feet away. They can't remove the old pole until Comcast's attachment is off it. The only Comcast equipment on the old pole is a single coax line that is not in use by either propert
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XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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Your Home Network
Price Hike
Looked at my email today to find my service price had nearly doubled for the next billing cycle. Looked into other plans and everything is insanely expensive. This is ridiculous, especially with the number of times my internet went down for hours or longer over the past 6 months. Support has been ab
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Billing
Thanks for getting back to us with an update, I'm happy to hear you were able to get everything sorted out.
Can't add Comcast email account to Apple Mail on my MacBook
I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas
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Terrible service with our phones
I live in Corkscrew Shores and I have terrible phone service. When I pass the new tower in Bella Terra I have 4 bars one mile later as I enter Corkscrew Shores it goes down to 1 or 2 and I have dead spots in my home. I understand Verizon is used by Xfinity and am totally prepared to change my intern
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Network
Your code has been sent.
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Recently Upgraded to Plan 2 Gig Download / 2 Gig Upload
Recently upgraded my internet plan to 2gig download & upload, I am getting 2 gig download speed but upload is maxing out at 300mbps. Currently on the XB10 modem, tested both wire ethernet and wifi connection on multiple device. Results are all the same.
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Customer Service
activate without app
Can I activate my modem/router without the Xfinity mobile app? Through messenger on here? Thanks!
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Network
Blocking phone number on phone in my account
Is it possible to block a number from my mobile Xfinity app on one of the devices in my account without having the actual device in my hands
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Network
@user_u9jtad Is the phone already active with us or were you wanting to swap that device to a current active line or start a new line with this older device?
Mobile
Would like to see if I can get a physical sim card for a older phone I have phone number is [Edited: "Personal Information"]
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Internet - Self Installation
Hi, I selected professional installation for my internet service, but the earliest available appointment is not until Sunday. I would therefore like to cancel the professional installation and switch to self-installation instead. Could you please advise me on how to make this change? Thank you for y
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Yes, please send to either. Thank you!
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Yes you can, in the future please be sure to post before direct messaging. Would you like me to send that code to the best phone or email on file?
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Thought I posted last week but seems... I hadn't? Or it didn't go? Or I'm blind and missed it. Anyway... Last box lasted about two months. I've changed to the larger style box that has the coax cable ports on the back and been trying that. Almost tw
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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My bill is way too high
Price jumped like $50 up to $150 for 2gb speed. New customers can get 500 mbps for $50.
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Billing
Thank you for sharing the best voice command tips with our community, user_ogv9cb!
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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We have now had over 30 people in our neighborhood contact us saying they have the same issue. The Tech was onsite today and said he thinks the entire town is affected yet besides passing the information along that I provided he cant do anything more
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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This looks like the same issue I’m experiencing. Are you on one of the FDX plans?https://forums.xfinity.com/conversations/your-home-network/xb10-50-packet-loss-at-demarcation-point-fdx-docsis-40-1-gbps-1-gbps-symmetric-plan/6ab1af88dd349da1f59c88f8
user_8pjecb
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15 hours ago
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Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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