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user_gb4xx7 You're welcome and thank you so much for testing that and letting me know the results. Please let us know if you have any other questions or concerns. Our team is here to help 7 days a week.
Error code XRE-06030 REMINDERS not working
Reminders not working for Movie Sphere, Universal Movies and other channels. I tried system refresh, xfinity assistant reset my x1 box, I tried this tv, and I continue to get error code xre-06030. What is up?
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On 12/6/25 I accepted an offer to move my mobile phone from Verizon to Xfinity. When going through the steps of the conversion, I told the telephone rep that Verizon advised I owed $271 on my Verizon phone. THe Xfinity rep told me that was OK as Xfin
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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user_gnwwdx Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please provide a little more detail regarding the error you are running into so that we can better assist you?
Migrating comcast e-mail to Yahoo
This is from my desk top device. When I sign in to my xfinity e-mail I see the screen prompting me to migrate my e-mail. This started in late September or early October. When I click on get started it does not let me sign into the yahoo side, it just sits there. It is the correct e-mail and password
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[edit: personal information]
Unable to receive incoming phone calls -- for 7 days!!!
We've spoken to at least 20 or more Customer Service representatives and nothing has improved. Please send a technician to the house TODAY!!!!
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We still can't receive phone calls????? Markey [edit: personal information] not Travers
Unable to receive incoming phone calls -- for 7 days!!!
We've spoken to at least 20 or more Customer Service representatives and nothing has improved. Please send a technician to the house TODAY!!!!
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Thank you, @user_r4rfzq You can go to https://help.yahoo.com/kb/SLN36803.html which will answer all the questions you are asking.-Richard
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Thanks. Please provide answers to the above 3 questions in the context of the provided instructions and Apple Mail. See what's in red and my note at the end of the 3rd question. When I have reliable, non contradictory replies that make sense, then I
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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yosvanyto89 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are having some issues with the latest equipment you got and our team is here to help make this right. To get st
xFI Pod 2nd generation
I bought a 2nd Gen Pod Extender yesterday (12/22/25). This morning, I observed smoke emitting from the device and detected a burning odor, so I immediately disconnected it. Since other users have reported this same issue, and it poses a significant fire hazard, this product should be discontinued or
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Good Morning, @user_cigb5n I truly do apologize for the experience you had regarding the interaction you had with our customer service team. With CableCards, since we no longer support them unfortunately our support is very limited.-Richard
Cablecard Dec 1st 2025 no authorization
Seems xfinity knew this date world be a problem and stopped service and support for cablecards. I only kept xfinity because of the Tivos I have. Looks like youtube TV ($84/mo) and verizon home internet ($35/mo) and no phone... saving me $120 vs 290 per month, or 2 grand a year.
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Cannot navigate to any comcast.net inbox
I'm trying to access my comcast.net email. Every time I click "Check Email" under the Account right-nav, it takes me to this page: https://www.xfinity.com/support/articles/how-to-access-email-account. There is an ongoing circular loop without actually taking me to my inbox. I know comcast.net emails
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xFI Pod 2nd generation
I bought a 2nd Gen Pod Extender yesterday (12/22/25). This morning, I observed smoke emitting from the device and detected a burning odor, so I immediately disconnected it. Since other users have reported this same issue, and it poses a significant fire hazard, this product should be discontinued or
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I've spent over 5 hours on the phone with xfinity support. I actually bought another cablecard after the first pune call only to be told on the second call that they couldn't support installing a new cablecard. Then you tell me to contact supp
Cablecard Dec 1st 2025 no authorization
Seems xfinity knew this date world be a problem and stopped service and support for cablecards. I only kept xfinity because of the Tivos I have. Looks like youtube TV ($84/mo) and verizon home internet ($35/mo) and no phone... saving me $120 vs 290 per month, or 2 grand a year.
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Just need to completely turn OFF Xfinity Voice Mailbox
Can't find an ON/OFF toggle switch ANYWHERE in Xfinity Voice settings. It messes with our own phone's mailbox, so we require the Xfinity one to just go away for good.
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Home Phone Features
user_amjyec, Hi there! Thanks for taking the time to reach out. I can understand the importance of having Norton Security working correctly with your email. You've come to the right place. We are a team of experts who are dedicated to providing solut
norton safe email
Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?
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My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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Good gosh, Iamsure that I am a target at 92 years old. I am TOTALLY confused and ZERO savvy in old age home , no assistance. Are you just shutting me off on December 30 What buttons do I touch?Can't you automatically switch me
Suspicious emails about the transition to Yahoo email.
I have just become aware of the planned transition to Yahoo. I am now getting emails say that I must login through the emails and make the changes in the next few days. These emails look suspicious, especially since I see no way to make the changes when I login to my account (and since clicking on o
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help
being billed in error Went to Verizon months ago [Edited: "Personal Information"]
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Devices
@user_ose1i8 @XfinityAlyssaA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
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Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but
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