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@user_0cy9yv We do not have a line drop process and would be more of a reactionary restoration service if needed. If the line is clipped or damaged in any way the neighbors would need to reach out and let us know the situation and we would get out th
Line drop for tree work
Hi I'm trying to schedule a line drop for tree work for a neighbors line running under a tree on my property. I wasn't able to find a menu item for this on the support line. How would I go about scheduling? Warmly, Taylor
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Hello,I would like to cancel my service effective July 17, as I will be completing my work assignment in the United States and returning to South Korea. Will I be able to ask about the process how to cancel my service? Thank you
Cancel internet
I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?
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If there is nothing more that can be done to improve the connection quality, then you'll need to get the techs involved again. Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible
Wifi VAP is set to down
I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel
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@user_41tva9 I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed. If
Comcast Communication line almost broken
I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.
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when i do that it just says there is an outage at my address and when it is fixed they will get back to me. No one else in my area has an outage. Is there any possible way to talk to a human? I mean I probably just need a signal sent to the new modem
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
Question
Not Accessibility/disability related. Moved to Email.
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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@XfinityThomasA Hi, thank you for the answer. Unfortunately, I am not able to pay my final bill. When I attempt to pay my final bill, the website replies, "This account is closed." I have been trying to pay it for the last three days, including con
After many hours spent trying, I am still not able to pay off my device in one lump sum
This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w
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Ok, thank you for confirming that information. I appreciate it @user_grfa2x. Let's take a closer look at your activation concerns and determine whether additional troubleshooting or a technician visit may be needed. To get sta
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
Question
Comcast Communication line almost broken
I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.
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Customer Service
Moved to Customer Service. This has nothing to do with Accessibility/disability.
Phone Nunber
I have searched all over for a number to call and can only get links to a computer
Question
Moved to Email. This has nothing to do with Accessibility/disability.
email back to comcast
recently my emails are sent to yahoo mail. WHY? i don't want it to yahoo mail. I prefer to open from my comcast email
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The above steps already taken but still issue persist.
Wifi VAP is set to down
I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel
Question
everything is connected, modem is connected to the active coaxial outlet the modem before it was. Yes I have followed the setup thru the app....and it won't connect. I just spins and then says there is a problem.
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
Question
Good afternoon @Aboyd925, and thank you for reaching out on our Forums to share your experience. We appreciate you bringing this to our attention, and we take these matters seriously. We're happy to forward your feedback through the appropria
Deceptive sales tactics at local store and downright dishonesty
Good evening I’m trying to figure out who I can escalate deceptive and fraudulent sales tactic and practice at a local store to? I have attempted to resolve it at the store level unsuccessfully, Committed to seeing this through as I truly believe this situation could’ve been prevented. please advise
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Thank you for letting us know that you're running into issues activating your modem @user_grfa2x. To confirm, are you following the activation steps outlined here: Activate Your Xfinity Modem? Additionally, can you please confirm that
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
Question
@MrWeebles https://connect.xfinity.com/appsuite <----- try here
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Email not working
I use Outlook on my laptop and phone. Earlier today I started getting a popup asking for my username and password. Entered that info and it wouldn't connect. I'm completely without email and can't get a human being on the phone at Xfinity.
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