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I’m having the same issue, I contact Xfinity and universal and neither of them helped.
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Severed line outside my home, need a ticket for technician but can’t get past bot
I have a severed Xfinity outside line somewhere. We had contractors working near Xfinity‘s lines and even according to them a line must’ve been severed since it was working when they got there and stopped working while they were there and service has not returned. I cannot seem to get past the chat
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Devices and Equipment
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
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Customer Service
Xfinity service representative cut my invisible fence wire
On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs
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Customer Service
Property damage from fiber installation
Good afternoon, I have quite a bit of damage in my yard following fiber installation in my front yard in Decatur, Illinois. The crews have been working in my neighborhood for several weeks and have left approximately 150 feet of large ruts in my yard, along with large holes/ divets from the equipmen
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Customer Service
Incorrect Membership Tenure — Request for Tenure Restoration from Platinum to Diamond
Incorrect Membership Tenure — Request for Tenure Restoration We have been continuous Comcast/Xfinity customers since 2007, but our Xfinity Membership currently shows our tenure beginning in 2018. Our history is: Old residence/account: 2007–2020 Current residence/account: 2018–present The two account
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Sign-In and Account Management
@knuge55 Great job isolating the issue. Remember, all the latest internet plans now include the modem, and unlimited data for free. Check the latest offers on your account if it's been a while since the last promotion.
Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router
Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t
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user_iwqrlq The offer listed at https://www.xfinity.com/student is for New residential customers only. You will see the details of the offer listed under 'Pricing & other info'.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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Cant figure out if this is worse or better than being given an old used gamestop gift card? Then being directed to "direct message" support that are never responded too? 🤔
GameStop $10 reward
Code is not there. When I go to the Gamestop website it says card is not valid.
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change credit card number
need to change my credit card number to make my auto monthly payments
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Customer Service
Hey there, @user_imq5em! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the guide being off with the timing, I know it must be frustrating. Can you share any troubleshooting steps yo
Channel guide
The time on the channel guide is incorrect so we can’t tell when programs begin or end.
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Understood, just to confirm is this offer only for new customers?
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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turned off the cybersecure and still am unable to access the site.
DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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i have some xpods active. Regardless, the only options are: smart boost; DMX; DNS server; LAN&WAN; Port forwarding; hotspot network participation; gateway admin tool. It says that other settings are managed automatically and wont appear on
Dedicated 2.4 GHz Network
I have several smart home devices, including a thermostat, that require a dedicated 2.4 GHz Wi‑Fi network. I understand that the XB8 gateway is capable of splitting the 2.4 GHz and 5 GHz bands into separate SSIDs, and Xfinity support documentation and forum responses indicate that XB8 customers can
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@user_95vpz6 Thanks for adding a post to the community. Your mobile phone bill should be paid through automatic payments each month. Sign in to your account and add your payment information so it's billed successfully each month. Follow the steps her
Can't pay now mobile phone bill, internet doesn't work when I leave home
Can't pay phone bill, internet doesn't work when Ieave home
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@user_e91yu8 were you able to get the tickets ? I just got the promotion today and my account was also locked
Universal Studios ETDS Login issues
I need the password to be reset as i have been locked out and the ‘security question’ will not accept my answers
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For this one, @Muhomatsu - Rather than checking under general Account Settings or Plan information: - Tap the Home tab at the bottom left of the app. - Scroll down or look for the Security card / CyberSecure tile on the main feed. - Tap CyberSecure
DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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user_3ie1li Thanks again for reaching out! I'm glad our team was able to help find, and apply the promotion that works for your needs. Take care!
XfinityMartyR
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Formal Complaint: Documented 72-Hour Retention Offer Invalidated Within 10 Minutes After Refusing Immediate Approval
I am requesting a formal escalation regarding what appears to be the rescinding or deliberate invalidation of a documented Xfinity retention offer after I declined to approve it immediately over the phone. I have been an Xfinity customer for approximately four years. My bill recently increased to ne
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