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FoxNews is pixalated and unwatchable today and yesterday.
FoxNews is pixalated and unwatchable today and yesterday. All other channels seem fine. If I go to ondemand I can watch it fine.
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Channels and Programming
@XfinityEricB Hi, Did you read my post before responding? I mentioned that I had cleared the cache to no effect. I also mentioned that I upgraded firefox, and that didn't work.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Television channels
My weather channel has been removed and been replaced by another ridiculous news channel. Now I have no Weather channel. This is a travesty and you refuse to justify it
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Channels and Programming
Thank you for letting us know @user_1n49qv! Was there anything else we could assist you with before closing this thread? Thank you for your help @EG!
customer service...over due bill
I would like to pay my over due internet bill on November 3rd, 2026.
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@user_lsww9j, I completely understand why you’re questioning this. While Internet speeds can vary based on factors like your connection method, equipment, and network conditions, seeing speeds as low as 6 Mbps when your plan is up to 300 Mbps d
does "up to" mean that it's ok to only get 6mbps when I pay for "up to 300mbps"???
I've occasionally run into not being able to open a basic webpage and started running tests. Today I've ranged from 6-39 mbps down and 3-44 mbps up. I don't need much, 200/200 Ziply was more than enough for me before, is this normal? Can I do anything? Shouldn't there be a minimum speed?
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Hello @user_iqw9kb. Thank you for reaching out to us here on the Xfinity Forum regarding your touchscreen battery. You've reached the right place, and I’d be happy to assist you. For clarity, are you looking to replace the battery in your Xfini
Touchscreen battery
Spoke with a customer service robot. She said to contact y’all and you will send a complimentary battery.
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Why is my internet service down
When will my service restore, why is my service down....AGAIN
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Why has my Weather channel been removed and been replaced by another stupid news channel?
My weather channel has been removed and replaced by a news channel. How can this happen?
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Channels and Programming
If anyone start s a class action lawsuit over this count me in. This new "security" feature is garbage.
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
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user_xndlio. I completely understand why you’re frustrated, especially after spending so much time trying to get three lines transferred and then receiving two phones when you only expected one. On top of that, I know how important it is to kee
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say
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Thanks for the reply but I figured it out and my new X1 box is installed.
My old tv box uses a coaxial cable connection. How do I install a new X1 box
How do I install a new X1 TV box when my old box has a coaxial cable?
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Peacock
I have redeemed my peacock premium offer but I can not activate it. It’s not on my subscription management list to activate
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Sign-In and Account Management
Wireless Router relocation
Can I move my wireless router to another TV in a different room?
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Non-X1 Service
Why is my internet service down
When will my service restore, why is my service down....AGAIN
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Your Home Network
Closed
Pixel 11 Pro Fold psim
Hi, I have a Pixel 11 Pro Fold currently active on xfinity mobile, and would like to change to a psim. I can find no way to request one sent to my home anywhere on xfinity. How can I accomplish this seemingly simple task?
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Customer Service
You're welcome, @train_wreck! Sorry I couldn't get that set up for you. Our new plans include a Xfinity modem now so you may want to look into that. Could save the cost of a purchase.
Motorola MB7420 still compatible?
Hello, I just want to see if I could still activate a Motorola MB7420 on Comcast residential? It's for my parents, they have a 300mbps plan so should be within limits I believe. They are very light internet users. Let me know, thanks.
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llmtwmThank you for giving us a shout. I'll check the previous tickets to get us some answers and work to get this line taken care of. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat
xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With wi
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Arrival of Devices
I just signed up for a plan today that said would be delivered same day if I ordered before 3pm. I got my order confirmation at 8:50 AM today and was under the impression that it was being prepared for delivery right there, I haven’t heard anything back yet as it’s now 1:40pm and only want an update
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
16 hours ago
to the conversation:
0
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Arrival of Devices
I just signed up for a plan today that said would be delivered same day if I ordered before 3pm. I got my order confirmation at 8:50 AM today and was under the impression that it was being prepared for delivery right there, I haven’t heard anything back yet as it’s now 1:40pm and only want an update
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