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@XfinityFrank This has been going on for too long with no resolution. It is unacceptable that we are in a major market and do not have access to ABC stations.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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user_9lxu39 Thank you for the additional information! We can open an escalation with our Xfinity Mobile Team to see what the next steps would be in this situation. Please send us a direct message, so we can open a case for you. To
Sent in trade in device.
Hello. I mailed my trade-in device to Xfinity but USPS tracking shows the package cannot be delivered and it is stuck/delayed. I followed all the steps I was provided by Xfinity with The usps tracking is [Edit: Personal Information] Message showed on USPS tracking page: This is a reminder to arrange
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Will we be compensated for the loss of a major channel with important access? It is unacceptable that we are in a major market and do not have access to the ABC stations.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
Question
Please ensure you're directing the message to Xfinity Support as that is what will generate the message through to us
Fraud/need upper management involvement
I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that
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@th340385 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it c
Power BI & Xfinity XB8 Gateway
I received a new gateway recently (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to mobile hotspot and off Xfinity gateway, the error stops. The error reads: 'Unable to write data to the transport connection: An
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Understood. If you do decide to sign up for Paramount again, and run into the same issue, please let us know. Did you have any further questions or concerns for us today?
Dump Paramount+
Not forever, just until they fix their app. I've tried deleting Local Data. I've tried restarting my cable box. Every time I try to watch a show or a movie, Paramount+ starts, progress wheel, starts, progress wheel or Play button, then says "Something happened" and crashes. It's the slowest app to n
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Sent direct message to you Seth
Fraud/need upper management involvement
I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that
Question
Hey there, @user_rshhgj, thanks for reaching out through Xfinity Forums regarding your unlocking issue. We would be happy to look into this for you to help get this resolved once and for all. I see you sent over a Direct Message, and we will continue
Unable to Unlock Fully Paid Off Device – Incorrectly Marked as BYOD
Hi, I need help with getting my phone unlocked, as I’ve been unable to resolve this through customer support despite multiple attempts. I purchased this phone directly from Xfinity, and it has been fully paid off, so it should be eligible for unlocking. However, every time I contact support, I’m tol
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modem problems
I can not access the settings for my modem - when I use the browser 10.0.0.1 it directs me that this is no longer available and to use the app. however the app does not have an option for advanced settings? i have the router in bridge mode to a Netgear router. also several of the devices i have conn
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Your Home Network
Thanks for letting me know. Can you attempt to log out and log back into our forums and see if it appears as the envelope icon in the top right?
Fraud/need upper management involvement
I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that
Question
user_ypwcgk, hello there and thanks for reaching out. I understand your concerns - especially ensuring it is accurate. Can you share the email that you received that email from?
Virtual Prepaid Mastercard
I received an email saying Xfinity was giving me a $200 Virtual Prepaid Mastercard and I need to activate it. Is this a scam?
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Good afternoon @user_skelsp. Our team can help submit a serviceability request if your address is in our service footprint. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messa
New Construction Service Availibility
Hello, can someone confirm if/ how I can get access to Internet service for new construction. The nearest "box "is via a third party property which isn't allowing access. Please provide next steps THANKS
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I’d love to but don’t see a chat icon
Fraud/need upper management involvement
I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that
Question
user_wghohe, hello there and thanks for reaching out. I apologize about your experience and I know having to deal with something like this can be frustrating and exhausting. I'd like to take a review into your account to get more details on the situa
Did Not Honor Agreement
To the Xfinity Corporate Team and Community, I am writing to formally dispute a denial of promotional credits that were guaranteed to me in writing by an Xfinity Mobile representative. Case Background: On April 5, 2026, I consulted with an agent regarding an upgrade. During this interaction, I was g
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user_b8970w Thank you for reaching out with your concerns regarding your refund! You can find instructions for claiming your Xfinity refund at the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. Please let me know if thi
Refund Request
Following up on a refund request from March 24th that I haven't received an update on.
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Was there a solution for this? I am having the same issue
Power BI & Xfinity XB8 Gateway
I received a new gateway recently (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to mobile hotspot and off Xfinity gateway, the error stops. The error reads: 'Unable to write data to the transport connection: An
Question
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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Customer Service
Hello roy_e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, I have read your request, and I am here to help. Please send our team a direct message with your full name, the name listed on the acc
Don’t Believe the Promos – $700 Trade-In Credit per iPhone 12 Pro Max Denied (Phones Shipped Back with No Communication)
Roy from Oak Park, IL (60304). I traded in two iPhone 12 Pro Max toward two new iPhone 17 Pro Max with a promised $700 credit each (total $1,400). I shipped the old phones promptly using the provided labels. They arrived late at Assurant through no fault of my own. Assurant then shipped both phones
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Marty, thank you for that. I followed the instructions and the phone was sent to the correct address however it looks like someone needs to sign for it or pick it up? How can I get Xfinity connect with Assurant to pick up the device? If this is not
Sent in trade in device.
Hello. I mailed my trade-in device to Xfinity but USPS tracking shows the package cannot be delivered and it is stuck/delayed. I followed all the steps I was provided by Xfinity with The usps tracking is [Edit: Personal Information] Message showed on USPS tracking page: This is a reminder to arrange
Question
Greetings @user_y1rran, thank you for posting on our Xfinity Forum community and welcome to our Xfinity Mobile family! We apologize you’re going through this and not being able to make calls after switching carriers can be extremely stressful,
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‘SOS’ signal — problem transferring cellular to Xfinity
I’ve tried numerous ways to get help — I switched from T-Mobile to Xfinity cellular and can’t get a signal. The Xfinity app doesn’t help and I can’t make phone calls.
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