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Hello @ex_phinity_sux, thanks for your comment. Since it's been a few days, have you still been running into that error message, or has it cleared up?
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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Cancel my internet
I am currently outside the United States and unable to receive or make phone calls.Please process the cancellation of my Xfinityservice for the account under the name Luciano [Edited: "Personal Information"]. .Please confirm the cancellation date and any final balance by email.
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@user_3p53ht @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Network issues | High ping/latency/packet loss
I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest
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Keep TV, cancel internet
How do I cancel the internet service but keep the TV service?
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Customer Service
Hello @Craig-SRQ As user @Latoque mentioned you may need to talk to our Customer Security Assurance team to resolve this. Another thing you can is adding the business account email to the safe list for the residential email. Steps to this can be foun
I can not email from my business account to my Comcast.net account
Whenever I try to send an email from my business account to an @comcast.net email account I get a bounce and my email is not delivered. The error message is below. It appears a spam filter of some sort is blocking the emails from being delivered. Please advise how to correct this. Thanks! Craig erro
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Please send us a DM so we can work with you on this. • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Suppo
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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@user_f3moxo wrote; My interim solution has been to revive an old wireless router that I have connected via ethernet to the gateway and to shift my devices onto this network. Just a reminder. If you are hanging a stand-alone / separate rou
Now all access to wifi settings have been removed, how to configure router from MacOS
Due to arthritis I can't use mobile phones. I therefor only have MacOS. Until recently I could login to my local access point and configure settings on the access point itself. Now I am compelled to use the Xfi app to make any changes (this didn't used to be the case) but Xfinity have not clicked th
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Hello James, I have left you a few voicemail on your new number.
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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@XfinityKassie Heya, I am having a the same problem. I just got home from one of your physical stores and they can't seem to proceed on getting an e-sim or nano sim for me as the system they said was rejecting my IMEI number. I have moved from Canad
IMEI Whitelisting & Service Activation for BYOD Devices
I recently switched two lines to Xfinity Mobile and activated them on Saturday. Both devices (Galaxy A73 5G and A51) are fully compatible with US. networks and have worked without issue on Verizon, T-Mobile, Lycamobile in the past and with international operators overseas! However, both are currentl
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Incorrect response to dig request
Xfinity responded to a dig request with "Comcast has determined there is no conflict...", which is incorrect (I saw it installed). I talked to the company contracted to provide locator services for Comcast and they will not mark the cable without a request from Comcast. I've been unable to get help
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Customer Service
And like that, with no explanation other than 4/5 days have gone by, it just works again. If we're on "time out" punishments, I'd be nice to know that and not have to keep trying to get a connection that'll never materialize for another 5 days... W
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hello, I have also emailed Xfinity support. I have yet to receive any update
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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Thank you for that update. To confirm everything is working @aartiles
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Thank you! Hope this helps.
contract details
Unable to speak to someone regarding contract details. Why can you never talk to someone at this company?!
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Thank you for your assistance
X1 broadcast and steaming signal drops
We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav
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Hello @user_lqpcxr Sorry to hear you are unable to connect with an agent. We would be happy to assist you with any questions you have here. What specific questions do you have?
contract details
Unable to speak to someone regarding contract details. Why can you never talk to someone at this company?!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
contract details
Unable to speak to someone regarding contract details. Why can you never talk to someone at this company?!
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Having the exact same problem with Xfinity Voice.
user_29etg1
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13 hours ago
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blocked by policy
can not log into xfinity and get a "Blocked by Policy" message. All other websites work, Hep?
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