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user_ch90b6 Thank you very much. Assurant replacements is something we need loop in a team that can investigate everything. We are happy to help. Could you please send our team a direct message with your full name and full address? Our team can most
Assurant Replacement Device
I have now received 2 Assurant replacement devices and the IMEI was not updated so I cannot activate them. I'm losing my mind, hours of chats and calls not resolved. Please help
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user_6unr0f Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to se
Missing pedestal cover
ECM - [Edited: "Personal Information"] was not completed. We still need a cover for the pedestal. It has been missing since Hurricane Ian!
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Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Customer Service
phone stolen still having to pay for it
My mother's new phone was stolen. Have all the information including police report, UPs paper of who it went to and everything but still being made to pay for it. What do we need to do now? Have called every month for seven months. With everyone saying they will take care of it. Went to local store
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Customer Service
user_xwnlgx We appreciate your time in reaching out to us here on our Xfinity Forums. We're happy we were able to assist you with getting a ticket opened for the request to transfer account ownership to the new homeowner. Our team has a reminder set
Transfer account to new home owner
We have internet service, just installed today. We are selling the house next week and would like to transfer service to the new owner, since the equipment is here. The nearest store is 20 miles away and there is no way we can both go to a store location at the same time. It is taking about 2 months
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user_1105f7 We appreciate your time working with us via DM and are happy that we were able to go over the billing with you to confirm that the pricing is accurate. Have a fantastic day.
Billing
Once again, after a 25 plus year customer my bill increased - it seems the bundles/discounts only apply to new customers. On-line chat is virtually useless and very frustrating. I went to Xfinity store, talked with a very nice gentleman, he said the best he could do to lower cost a little was to cha
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Change payment method
You claimed my card was declined…my bank says they did not decline?
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Billing
@user_gwf17 @BruceW Same here. I am already in bridge mode. Xfinity App does not have wifi equipment for me to click to set to "admin-tool-access" at all.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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You have to be an Xfinity Mobile subscriber in order to connect to a Xfinity Mobile Hotspot. The other Xfinity hotspots you reference are different animals from XM.
Cannot connect to "Xfinity Mobile" WiFi hotspot
I am an Xfinity Internet customer but not an Xfinity Mobile customer. I used to be able to connect my iPhone (or iPad) automatically to the "XFINITY" WiFi hotspot, but the name of those seems to have to changed to "Xfinity Mobile." Now I cannot connect my iPhone to the "Xfinity Mobile" hotspot. I ha
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@XfinityPaula no it takes me directly to the YAHOO site. TOM
Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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Cancelation
I’m trying to cancel my service cause I no longer live at the residence and every time I call the number I try to get robbed
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Billing
Cable line down on ground
The cable line is lying across my side yard from ice pulling it down. I can’t talk to a live person on the Xfinity customer service line. There are small children living next door and running around it. This is a huge safety issue!!!!
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Customer Service
Hey there, @user_vpzb7i. Our team can assist with getting in a request to get that green pedestal repaired. How was it determined that it is a Comcast/Xfinity pedestal?
Green box by street
[Edited: "Personal Information"] green box damaged can they remove it. [Edited: "Personal Information"]
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Good morning @user_cuga63 Thank you so much taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into scheduling an appointment to get the modem moved. A technician would need to come out and determine if the eq
what type of coaxial cable do I need
I want to move my modem to the other side of the room, about 25 feet. What are the specifications I need to make sure I maintain the same internet speed/quality?
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Does this only apply to Apple Watches or could I get a Google or Samsung watch?
onecooldude
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7 hours ago
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Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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