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Howdy tyton337 Are you in a wireless ready apartment? I am curious if there is one distribution station for your building that covers a few different tenants? Appreciate you taking valuable time to loop us in on the status.
Slow Speed
According to my service, I have 2000 mbps, but if I do a speed test, my download is around 333 mbps. I had similar speeds when I was at 1000 mbps. I cannot plug in directly to the gateway given the setup provided in my apartment, but I'm only 10 ft away from the box, so I would expect better service
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XB10 gateway availability
Wondering if the new XB10 Gateway is available in my area?
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Customer Service
Gamestop perk not working
For the members benefit, it says click the unique link but when I do, it takes me to a page that says "your egift cannot be viewed at this time"
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Customer Service
@user_y8c1nw I would like to dig deeper into your concerns to find a resolution for you. Can you please direct message me your first and last name along with your full service address so I can assist you further? To do so, click on the chat icon loc
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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GameStop $10 reward
Code is not there. When I go to the Gamestop website it says card is not valid.
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Customer Service
I need to speak to someone
Unauthorized withdrawals from my account
For the last two month’s xfinity Mobil has withdrawn almost 300 dollars from my account. They refunded last month only to have it happen again. I just get to speak to foreign people on the phone. Supervisors can never come to the phone. I need to speak to someone. They said they refunded my money ag
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Unauthorized withdrawals from my account
For the last two month’s xfinity Mobil has withdrawn almost 300 dollars from my account. They refunded last month only to have it happen again. I just get to speak to foreign people on the phone. Supervisors can never come to the phone. I need to speak to someone. They said they refunded my money ag
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Devices
Enough is enough! Stop this already
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Jic2002 Please forgive my confusion, I am under the impression that you are impacted by the programming changes which are impacting the broadcast networks making those networks unavailable to you through Xfinity. If you are viewing them through Xfini
closed captioning not available on broadcast channels
This dispute has caused CC to not be available on broadcast channels.
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user_ht0qut The pricing on the website is including the APPD discount, if you don't have automatic payments set up, the pricing would be $90.00. Does this help to explain the pricing difference?
A question about the 50+ Channels TV program
This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/
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We moved out of the Xfinity service area 1 year ago. Still had comcast.net email. Now after moving primary email to Yahoo, I cannot access a secondary email account to move it to Yahoo. Help, please.
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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I am viewing them via Xfinity!
closed captioning not available on broadcast channels
This dispute has caused CC to not be available on broadcast channels.
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@XfinityPeterH: My comment is not about the Automatic Payments and Paperless Billing Discount (APPD) discount of $10. Rather, it is about why the $80 for the 50+ Channel TV Program at the time of registration has become $90 in the bill we received
A question about the 50+ Channels TV program
This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/
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Please put channel 7 WXYZ back on
Please put channel 7 back on. The family and I watched numerous shows on that channel, as well as the news.
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Channels and Programming
Can’t look at my Email
Trying to get to my emails, but can’t, keep going round in circles and getting nowhere.. I put in my password and all I can get is this page.. But not my emails.. Can I talk to a real person to help me get through this problem, Please…
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Everything is working fine, except for Paramount+. Other users are experiencing the same. I think that for some reason, Xfinity is unable to support Paramount+ - clearly, this is the case, bc as you can see from the comments on this page, this is a s
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_y8c1nw I’m sorry to hear things have gotten worse. Do you have more than one cable box? What troubleshooting steps have you tried? Have you checked to ensure all the connections are finger tight on your box, at the wall outlet and the ba
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Hello, @user_jck25z! Our team is here and happy to help in any way we can :) Have you already reviewed how to cancel, pause, or move your service as seen HERE, by chance?
XfinitySara
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Cancel service
I now have fiber, I want to cancel all Xfinity services.
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