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Thanks for the details' user_96203f. I'll put in a damage claim to have the area reviewed by our damage team to get you the support you are requesting. I'll need some personal information for the request, and will need that in private for your securi
Yard Damage
Comcast contractor installed fiber in our neighborhood but left the holes filled in and did not replace sod . I want those spots leveled and turf grass replaced please.
Question
Hello: The technicians called me today, Tuesday, July 28, at 8:00 AM. I explained to them—yet again—that we work. I told them to go ahead and do the job. I suggested that the best, easiest, and quickest way is to do it from the front of the house. In
TERRIBLE WORK IN SWEETWATER, MIAMI
They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install
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They were in the neighborhood starting last Thursday 7/23 though Monday 7/27
Yard Damage
Comcast contractor installed fiber in our neighborhood but left the holes filled in and did not replace sod . I want those spots leveled and turf grass replaced please.
Question
Billing support
How do I contact a supervisor who can review when my account was canceled to correct my bill?
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Billing
Training camp is starting today and I am worried that I will not have NFL Network or Red Zone as we enter the NFL season. These are both part of the package I am paying for. We have Fios in my neighborhood, but really I would like to keep my Xfinity
No NFL Channel or RedZone
Very disappointed considering how much I pay for Xfinity and your current profit margin. I like many others will dump Xfinity and use $$ saved to get our football from another outlet.
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@user_bld7ln Thank you so much for the update. We are glad to know everything has been resolved for you. Our apologies for the experience and how this has made you feel. Is there anything more we can assist with?
Xfinity Mobile won't issue return label, refund now denied
I need help from the Digital Care Team. I ordered an iPhone 17e online through Xfinity Mobile and started a return within two days of the order, well inside the 14-day window. Xfinity has now failed for over 20 days to give me a working return shipping label. I've spent 10+ hours on the phone and 5+
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user_4i6wp9 we appreciate the update! Do all you can to have a good day.
Service suspended again after I paid
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
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Disconnected lines
Lastnight a car hit the pole where my internet and electricity are connected to my home.
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Customer Service
Incoming Mail Rejected
I have received several letters from financial institutions where I have active accounts indicating that emails sent to my comcast email account are being returned. On the accounts I have set up paperless statements with them and in one case they said they would need to charge me a monthly fee if th
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user_ih8q38 Perhaps a little more contex would be nice. Are you looking to get a new customer promotional offer and were told you had to start a new line not port a line over or somthing like that?
Mobile phone issues
I was told I couldn’t keep my phone number, which is a huge inconvenience. Is this true?
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Mobile phone issues
I was told I couldn’t keep my phone number, which is a huge inconvenience. Is this true?
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Customer Service
It’s all good got through on the phone and my rep fixed it , idk what happened but it was a problem on you guys end but it’s fixed now !
Service suspended again after I paid
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
Question
Hello, @user_4i6wp9 how are you? It sounds like there's a past due balance on the account and the payment arrangement and installment plan options have already been used. The Xfinity Assistant will always confirm repayment options. Do you currently
Service suspended again after I paid
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
Question
Service suspended again after I paid
I have a back bill and I set up and installment plan , I paid the minimum it said to pay y’all cut my service back on for a day and it was back off the next morning
Question
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Customer Service
I agree! today I'm going to AT&T to sign up for direct TV and fiber internet because training camp started already and preseason in two weeks, don't understand why Xfinity get this soon.😒
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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user_gvc28s Thank you for the update, and I appreciate all the troubleshooting you've done so far. The details you've provided have been very helpful. To take a closer look at this, could you please send us a Direct Message with your full nam
Problems with Sacramento servers
Hello. I believe I've found a Comcast routing issue affecting X (formerly Twitter) video delivery. X videos fail on my Windows PC over my Comcast connection, but: YouTube and other video sites work normally. X videos work immediately when I connect the PC through NordVPN. X videos also work on my An
Question
Good morning user_bwx7k1! Thank you for creating a post for us here on our Xfinity Forums. Congratulations on your new home. This has to be exciting for you! We would love to help out and make sure you are connected throughout your renovations. We c
Temporary second Internet installation
We just bought a new home and willl need internet there and at our current home temporarily until renovations are complete on new home
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Good morning user_olb22b. Our team can help investigate the account closure date, and see what might be impacting the billing. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a f
XfinityTommy
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Billing support
How do I contact a supervisor who can review when my account was canceled to correct my bill?
Question