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Hey there EricPost, and thank you for the update! I'm sorry to hear you haven't seen your technician yet, but we can for sure get this checked on with you in our private conversation 👍 Please check back in with our direct messages when you can!
Help with instillation of Internet
I signed up for xfinity Internet service. Now I have had internet from Xfinity in the past in the same apartment, so I was assured a self install would be fine. I picked up the equipment and the modem flashes white. This would mean the connection from the modem to the outside is not working so I cal
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Hello @user_skhg8q, pretty easy fix for this! Cleaning your cache and cookies is quite good for your browser, and will help with more than just the Xfinity website! Please follow the instructions carefully in the article below, and let us know if tho
Why can I not open my comcast.net account
I get a 400 bad request response when I try to log in
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My service
Apparently you guys are not interested in getting customers help. I was trying to get HBO Max and you guys got so many hoops to jump through and it won’t take passwords that quite frankly I don’t think I need your service now you’ve made me so mad thanks for not helping me
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Customer Service
I had an appointment for Friday 1-9-26 between 3p and 5p and I got a text at 4:34p saying the tech was one the way but no one ever showed up. I called and they said, they still had it open and he might be on his way, but it's now 5:30p and dark outsi
Help with instillation of Internet
I signed up for xfinity Internet service. Now I have had internet from Xfinity in the past in the same apartment, so I was assured a self install would be fine. I picked up the equipment and the modem flashes white. This would mean the connection from the modem to the outside is not working so I cal
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@XfinityMartyR data usage hasn't been an issue apart from Xfinity's inaccurate reporting of our data usage -- I ask again, how do we get the inaccurate data usage reporting fixed? Your own employees have already admitted that there have been issues
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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I just recently ordered my Insignia Fire TV, and it's now on its way! Yayyyyy! I just got off the phone with Ivan at the Accessibility department, and he says I don't need an additional set top box to access cable channels from Xfinity, just the Xfin
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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@user_y10azr Thanks for adding a post. We're happy to help. What happens when you try to watch the channel?
channels
Channel Oxygen is turned off on my tv but I watched it yesterday and want it turned back on.
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Great question, user_ix25z9! You can read more about using Bridge mode on your wireless gateway here.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Why can I not open my comcast.net account
I get a 400 bad request response when I try to log in
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Sign-In and Account Management
user_d1xoc1 Our new internet plans recently released include Unlimited Data. We can enroll you into a new plan so you no longer have to worry about data usage.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Devices
This was a provisioning/agreement error for the incorrect upload speed. I do have mid-split but it needed to be solved on your end. It's good now. Thanks!
Limited to 40mbit upload
New service to a condo I moved into. I picked up an XB8 today. I am only getting 40mbit upload. I want to know if I have the mid/high-split / enhanced infrastructure/whatever in my community, and if so, if I can have my line looked at as to why I am limited in upload. I looked at the modem and I hav
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Hello, user_a9bkhs. Thank you so much for taking the time to report this. I know situations like this can be stressful, and I want you to know that you’ve reached the right place for help. At Comcast, we take security concerns very seriously an
Report a Scam Number [Edited]
Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]
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channels
Channel Oxygen is turned off on my tv but I watched it yesterday and want it turned back on.
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Customer Service
I have had opportunity to work on this. I connected my Denon receiver directly to the Xfinity Gateway via an Ethernet cable. I was overjoyed at first because HEOS was alive and I was able to connect to Amazon Music. Unfortunately, when I try to conne
HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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Port Forwarding Issues
Is there a way to get actual assistance with customer service? I have been having issues with port forwarding not working and I'm just getting run around by the support team. They sent a tech out for free and offered a discount on my internet. But the issue is still happening, I have done everything
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Your Home Network
Hello, raptyrred. I know how important emails are and our team can help. And thank you, @Again for the assist. You can follow the steps how to retrieve emails from your Xfinity Email account here.
XfinityThomasA
commented
21 hours ago
to the conversation:
0
saved emails have disappeared
Hello, I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!
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