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What is the exact make and model number of your router / gateway device ?

EG

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19 hours ago

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Vantiva Device

I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?

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Thanks EG, I did a search on this before my post in the community, but was concerned about it showing up as connected in my internet. Do you know why that may have happened? I was having a tremendous number of issues with my internet, where it would

user_qrx3lx

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19 hours ago

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Vantiva Device

I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?

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@user_p0tnky What device are you trying to use Xfinity Stream on? Whatever the device, it needs to be connected to the internet for the Stream app to function.

DreamSayerZ

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19 hours ago

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In home wifi

Have Wi-Fi in my home, but no in home Wi-Fi on Xfinity stream

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Hello, @user_a9365 this sounds like we need to resolve what reflects in "My Account" from our website and from the Xfinity app. We can help with that.  Feel free to send us a direct message since we do need to pull up your account to assist you

XfinityJosephA

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19 hours ago

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account clean up

My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2

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@DOCSIS1 @XfinityEricB  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub

EG

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19 hours ago

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mb6100- RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW errors

Startup Sequence Startup Step Status Comment Acquire Downstream Channel 573000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 4 days 00h:23m:10s Network Access Allowed Downstream Bonded Channels C

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Issue with Xfinity Mobile bill

In July 2025, I signed up for the Xfinity Mobile plan promo for a free phone and no payments for 12 months. They messed up initially by charging me for the phone, but I was able to speak to an agent who credited my account for the cost of the phone. I had the post-paid Xfinity Internet & NOW StreamS

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Plan

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

 commented 

19 hours ago

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Intermittent packet loss

Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half

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@e1q Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/gett

EG

 commented 

19 hours ago

 to the conversation: 

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Intermittent packet loss

Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half

Question

berosenthal Thank you for reach our via our Xfinity Community Forums. How can I help you today with your email?   

XfinityChristy

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19 hours ago

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Tech support

This is an old email. My email is [Edited: "Personal Information"] I need tech support

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Tech support

This is an old email. My email is [Edited: "Personal Information"] I need tech support

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Customer Service

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Good luck !

EG

 commented 

19 hours ago

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Pixelation issues and intermittent internet outages

For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.

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I am having a similar problem. Please help !!

user_gnwwdx

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19 hours ago

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Migrating comcast e-mail to Yahoo

This is from my desk top device. When I sign in to my xfinity e-mail I see the screen prompting me to migrate my e-mail. This started in late September or early October. When I click on get started it does not let me sign into the yahoo side, it just sits there. It is the correct e-mail and password

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@XfinitySara​ Not working. It appears the Reminder Service as well as Recording Service won't work for internet channels like Movie Sphere or Universal Action. Thank you.

user_gb4xx7

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19 hours ago

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Error code XRE-06030 REMINDERS not working

Reminders not working for Movie Sphere, Universal Movies and other channels. I tried system refresh, xfinity assistant reset my x1 box, I tried this tv, and I continue to get error code xre-06030. What is up?

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account clean up

My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2

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Customer Service

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In home wifi

Have Wi-Fi in my home, but no in home Wi-Fi on Xfinity stream

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Xfinity Stream Website

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dropped pings

Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe

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Your Home Network

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@EcThirtyOne @XfinityAmandaB  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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19 hours ago

 to the conversation: 

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Internet is nigh unusable during peak hours

Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th

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In home wifi

I have Wi-Fi in my home, but not on Xfinity Stream

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Xfinity Stream Website

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I had to file a BBB and FCC complaint to get it sorted. I finally got the construction ticket finished and the actual install is today. But it never should have taken that much effort. Not for nothing, but talking to people in Southeast Asia didn't h

user_i7b1kr

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19 hours ago

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Why was support outsourced to where they have a script and don't actually help get new customers connected?

If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu

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Mickey_ Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you mentioned a Wi-Fi box through Boost Mobile, were you looking to set up Xfinity services?  

XfinityBillie

 commented 

20 hours ago

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WiFi isn’t connecting

My WiFi box through boost mobile isn’t working paid phone bill still not connecting so I can have internet

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