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Thank you @user_1qypyr we understand it's vital to have that connection ready to WFH! Let's check the current appointment if you don't mind, could you please send us a direct message with your full name and the service address? 1.
Multiple Waitlist Timeslot Entries
I work from home and want to give the widest net possible for waitlist appointments. Right now we have an appointment for several weeks out, but we move in this weekend to our new home and won't have wifi for nearly two weeks with our current appointment time. Is there a way to give the system multi
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Cancel service
I need to cancel both my Xfinity Internet/WiFi and Xfinity TV services. I do not want to make a phone call. Please process the cancellation through this message and confirm the final service date and any equipment I need to return.
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X1
user_xkz61s - Oh no! We're sad to hear you're experiencing this issue, but you've come to the right place for help. Our team is happy to assist; however, to get started, we'll need you to send us a Direct Message. It looks like we haven't received a
Terrible customer service
Tried to upgrade phone. On Friday August 21st placed order got text order shipped got a watch I don't care about no phone. Called Monday spent 2 and half hours on phone agent said all good will receive phone 2 to 3 days. No phone. Called again Wednesday got run around spent 2 hours again on phone ev
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No worries, user_xu5kg7! I also wanted to share that customers can’t move the pedestal either. The location must follow city/town rules. Our team is always happy to help. Did this help answer your question?
Have a pedestal near driveway buried
Hello, I would like to have someone come out to assess whether or not the pedestal near our driveway can be burried. I have read other posts that say to start a new chat but that function is not available when I log in.
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kergaravat - Thank you for choosing Xfinity and for joining us here on the Forums for help with activating Apple TV through your Xfinity service. We're happy to help! If Apple TV+ is included with your StreamSaver subscription, you can activate it by
Cannot activate AppleTV
I cannot activate Apple TV on Xfinity. I use the same email, my Gmail address, to log into both Xfinity and Apple. When I try to activate Apple it tells me I must renew my Apple TV subscription, but my Xfinity subscription page lists the Apple TV as active. When I do continue to renew, it asks for m
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Is it possible to determine if Comcast is blocking a specific email address being sent to my Comcast email address?
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Billed early on Xfinity NOW
Hello, I was billed a day early for Xfinity NOW. I had an alert set to cancel my service the day before as I had moved addresses, but my card was charged a day early, renewing services at the old address I no longer live at. I contacted multiple support agents who were unable to help me, telling me
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Your Home Network
Wonderful, I am happy to hear that swapping the device resolved the speed concerns @user_uwwynl! Please don't hesitate to reach out to us here, we are happy to help. Have a wonderful rest of your day.
Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router
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Negative Balance
Since my apartment switched billing methods last year, I have had a negative balance on my account, but I have never received a refund to my bank account. I couldn't find anywhere to request the refund.
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Billing
Hey @user_zu22qw, Thank you for visiting our official Xfinity Forums Community support page. I hope you enjoyed opening week for the recent football games! NFL Redzone has never been included within our Xfinity TV Premium video plan. The plan should
NFL Redzone
I have TV Premium package. Last year NFL Redone was included. When I tried to access on Sunday it was not available. Why??
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Xfinity gaming bad experience
Hello, I’ve been having a bad experience while gaming (PUBG, CS2, Warzone, BO6). I’m wired, and I’ve tried different modems and routers. They perform better than the XB8, but I would prefer to use the XB8 rather than have a separate modem and router. (With different router and modem is still 7+ms) I
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Your Home Network
Community Best Answer
I swapped out my gateway at the store and that fixed the issue. I appreciate the help. Sorry for braking the code 🥺
Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Xfinity WiFi Hotspot Issue
There used to be a functional Xfinity WiFi hotspot at (Personal Information) which can be seen on the Xfinity app. It worked for a number of years and it stopped working about a month ago. This has happened before where there has been an outage, but not for this length. It has only shown up briefly
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user_rtz4h9 Hello, has anyone addressed your installation charge concern yet?
Installation fee
Hello, I am writing today to discuss and dispute my installation fee. There was issues with installing the modem partially due to the previous person in my apartment not paying their bill and the wiring inside of the building not properly functioning. This was outside of my control and the $100 inst
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Ok thank you Paula. With paperless bills these days, it’s easy to miss this stuff.
Sudden bill increase
My August bill was $95.00 and my September bill was $144.00. Why is the reason for the increase?
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Hello @user_k6t6w9, and thank you for sharing your experience with us here on our Xfinity Community forums! Thank you so much for taking the time to share this feedback! Posts like this are truly one of the best parts of our job. We love hearing when
Felicia with the loyalty dept
Felicia was knowledgeable accepted ownership of the situation was super nice and accommodating and made sure I understood what was happening. You need more people like her and she should get a raise!
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Glad I found this, even 4 months late; will be replacing every Xfinity device with things I actually have ownership and control over! Cheers!
DNS settings in Admin login
I need to understand why the ability to change DNS settings, for someone who is an IT professional, has been turned off. Got new modem because previous modem (only lasted a year) all the sudden had port issues. Go to direct my DNS to my DNS provider and find out that the service has been locked down
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user_sry4b2 Thank you for reaching out to us today over our Xfinity Community Forums! We can help ensure your services have been cancelled. Please send us a direct message. To send a "Direct Message" message: • Click
I need to cancel service for an apartment we haven’t had since 12/01/2025
I need to cancel service that I thought was already canceled in November of 2025
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I want to submit feedback on the "rewards". One of the rewards was Peacock "premium" which turns out to be peacock with ads which I already have and don't use because I hate watching the ads. Why offer me something that comes with
SandraA2
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I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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