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Chrissy_loves Hi there! I'd be happy to help. If your home doesn't have an active coax outlet available where you'd like to place the modem, a technician may need to come out to install or activate one. We can help schedule one up. Could you please s
Set up wifi
I got the wifi box last week and I realized I don't have a Coax cord plug and I wanted to see if I can make a appointment to get one put in so I can start using my Wi-Fi
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Hey @user_c1fexc thanks for reaching out and we want to help with your billing concerns. Are you receiving two bills for the same service same dates?
Review
Lmao 🤣 🤣 Xfinity is something else. It won't even let me post a review. They say I have no TV but Bill me for it and I have 2 accounts. Mmmm? Something wrong here even when you send me a bill? Mmm ok?
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Can Existing Service be transferred to my roommate
I have Graduated, but my roommate has not. So, I will be moving soon, and she will remain at our existing address where I am the Xfinity account holder. She would like to retain our current Xfinity service/equipment. Is it possible to change her to the Account Holder for our existing service, and re
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Customer Service
@user_9cuuwh YW !
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
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Hi there, @user_shfen7! We are happy to further help with the junction box. I am sorry you have been left waiting. The jobs to have this type of repair work completed are estimated to be completed within 14 business days. The date on the visit is ten
Junction box left open
We have been attempting since installation to have the junction box repaired. It was left open with wires hanging out and debris on the ground. We have been told numerous times a technician was coming (most recentlyFridayJuly 3rd from 8-8 and of course they have all been a no show. Do we need to can
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Set up wifi
I got the wifi box last week and I realized I don't have a Coax cord plug and I wanted to see if I can make a appointment to get one put in so I can start using my Wi-Fi
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Equipment return Charge
I canceled my conenction 2 month back but since i was travelling i wasnt able to return the equipment. Now i am back, and can return the equipments. Please let me know, will my charges disappear which is showing 300
Question
For the past week, my internet service has been intermittently cutting out. After purchasing a new modem/router and realizing the issue was on Xfinity's end, I contacted customer service on July 4. The representative confirmed the modem was showing o
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
Question
Same exact issue for the last week
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Equipment return Charge
I canceled my conenction 2 month back but since i was travelling i wasnt able to return the equipment. Now i am back, and can return the equipments. Please let me know, will my charges disappear which is showing 300
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Billing
Same. Only occurs on tv’s with Firesticks. iPad app and iPhone app work.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
No problem. I have sent a direct message to Xfinity Support. Please let me know if you have not received it. Thanks again! :)
Xfinity Closed My Case Without Providing the Full Refund Promised for 9 Months of Double Billing
I am posting here because my case has been marked as "closed," yet the issue remains unresolved. For approximately eight months, I was unknowingly charged twice for the same service. As an Xfinity customer of more than eight years, I trusted that my billing was accurate and had no reason to suspect
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Broken inside wall adapter
the wire that goes from the modem into the wall broke in the wall I have called you guys and all I get is your stupid computer that gives me no help so now I am texting you here if you can’t fix it you won’t get paid
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@user_7rlce8, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to assist with your payment concerns. Please send a direct message including your full name and service address, and we can get sta
file a complaint
Xfinity overcharged my account and they refuse to refund my money. They stole two payments and will not refund. I spoke with Carl (7-6-26) for 58 minutes. Then he transferred me to Jay (7-6-26) for another hour. Jay lied and said it was out of another account when it wasn't. Xfinity should not be in
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user_weucpe Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
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Xfinity services
I’ve Tried multiple occasions to cancel my services. It seems next to impossible to speak with a live agent. I just bought a new house and I’ve switched to AT&T.
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