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Its generally anything that has an MFA code required to sign into an account just like the original poster and countless others who have been experiencing this for up to 3 years. I highly doubt you are empowered within your organization to properly
End of my wits. Xfinity has no idea why I’m not getting emails from certain places.
For at least the last year, I haven’t been receiving important emails from major companies and organizations including my pharmacy, my utility companies, etc. I have no blocked emails, an empty spam folder. Because of multi factor authentication, I can no longer access my own electric company accoun
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user_jpra4 Thank you for stopping in for an update. Our engineering team is aware of the issue and is still working on a fix. Your patience is appreciated while they work to get that updated again.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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@XfinityRay yes, I have turned airplane mode on and off, manually selected a network, however the only things that pops up is multiple networks called “Roam.” I have also tried restarting the phone and had no luck.
Global Travel Pass
I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.
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Thank you for trying and letting us know 👍 The next thing I'd like for you to try looking at are the settings for your email account on your iPhones. Please let me know if your email settings match the following: Start in Settings > Mail > A
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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Unable to connect router shipped.
Hello, I currently have a fiber optic system. I am unable to connect to Xfinity. I am not seeing any cable wiring at my home.
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Customer Service
Hey @user_16l1hk, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Internet connectivity issues you may be experiencing. What troubleshooting steps have you taken alread
Worst service ever
I have had Internet issues for nine months and it’s still not resolved. My Wi-Fi never works. I cannot connect my laptop. My phone drops in and out of Wi-Fi and I barely get service at home the way it is then when scheduling an appointment for a technician to come out it takes over a week. Paying fo
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Thank you for double-checking that, @user_j4kfx6. Have you tried turning on airplane mode for 30 seconds then turning it back off? Have you tried to select the network manually instead of automatically in your network settings?
Global Travel Pass
I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.
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Accepted Solution
user_9df651 Thank you so much for stopping in for help with removing MLB extra innings. There are a few ways you may be able to remove the feature if you still need help. Have you already tried my subscription page?
Xfinity support RE MLB EXTRA INNINGS
I would like to cancel MLB extra innings before the charge comes on my account
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I have beem on a plan for 70 a month forb years now. This year I lost my job and didn't get my payments on time. January I was charged 60 and returns 70 February I was charged 80 amd 25 which I needed heard of. I canceled my service on March 20th I recieved a bill for 418.00 I was on the phone with
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Billing
I have beem on a plan for 70 a month forb years now. This year I lost my job and didn't get my payments on time. January I was charged 60 and returns 70 February I was charged 80 amd 25 which I needed heard of. I canceled my service on March 20th I recieved a bill for 418.00 I was on the phone with
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Billing
Hey Seth so i tried it, deleted and reinstalled, using the info you recommended and it gave me the same popup when i tried to finish
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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@user_idi5pe Thanks for adding a post to the forum. The service charges apply to fix issues that are not Comcast related, or to provide education on site about the products and services. If an issue is due to outside wires or service related, there i
Internet Going In and Out When Windy
Several weeks ago, a internet provider was working on the setting up one of my neighbors and knocked out our internet. I don't think connectes our cable for internet back well or correctly because ever since then the internet goes in and out when there is a slight breeze. When I go on the app it say
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We appreciate you doing that for us. To look into this further, please send us a direct chat message with your full name, the name listed on the account, and the full service address associated with the account to “Xfinity Support”. To do
No override for non spam being sent to spam
Whenever I send an email from my work email to a person in my contact list (Comcast user) it goes into his spam. Every time. For years he received my emails fine but in the past 4 months I now go to spam. I looked at his laptop and marked each and every email as NOT SPAM. I also set up a rule to mov
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New remote
We have lost our remote. Is there a way to order a replacement?
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Customer Service
@XfinityPaula I too am missing the Peacock promotion in my account, please add the service to my account so I too can complete my activation as you did for the user who commented above.
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w
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Hey there Bonna 👋 I know what a hindrance it is to be locked out of your email for any extended amount of time, so I appreciate you stopping by for us to help! Since this issue started for you, have you attempted to sign into your email using our na
my apple email is asking for iMap password
I'm entering my password for xfinity and it is continuing to say it is incorrect
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@user_uvh6ab Thanks for adding a post to the forum. We understand having accurate views of the data usage in the home is important. Customers are alerted if they approach, reach, or exceed their included data. The service will not shut off if you use
Grandfather Plan Scam by Xfinity leads to Data Charge
In February, I noticed that my bill was quite a bit higher than normal. I have the auto-pay, or I would have caught this in January. However, my bill went from $177 to $210, then $210 to $217, Then $217 to around $280, then to $320, and now to $352. This is crazy. The reason being cited is excessive
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@user_360ude I'm having the exact same issues as the user above, and have tried all the fixes recommended, so frustrating! Did AI chat, direct chat and went to an xfinity store nothing has resolved my issue. There is no button to activate Pea
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w
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Im sick and tired of this contract negotiation [Edited: "Language"]. I pay for cable tv from Comcast not Scripps. I will be canceling cable soon. Ridiculous! Xfinity is losing subscribers left and right and now this!
user_ca38b4
commented
8 hours ago
to the conversation:
0
Scripps programming cancellation
I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!
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