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Expired unused $200 promotional virtual card — requesting reissue

I had a $200 Xfinity promotional virtual prepaid card that recently expired. The card was never used and the entire $200 balance remained unused. I also can no longer locate the original virtual card email. I’m requesting assistance with having the expired promotional card reissued. Could an Xfinity

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Customer Service

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Email Account Unavailable

I suddenly no longer have access to an email account I've had for 20 years. How can I recover access? Where is the data stored so I can have it transferred if I cannot continue using it? I have been consistently logging in and using it; this is not an issue of not being logged in for 90 days. I woul

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Sign-In and Account Management

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Same issue for me on TruTv and TBS

user_uoook5

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17 hours ago

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TBS / TNT channels randomly not working on Xfinity Stream

Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i

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Bill increased from $56 to $95 after promotion ended - looking for a short-term option

Hi, My Xfinity Internet promotional rate recently ended, and my monthly bill increased from about $56 to $95. I’m moving back to my home country in about four months, so I only need internet service for the next four months. Because of that, I don’t want to sign a new 12-month contract or pay a high

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Customer Service

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The Billing Department was able to get me my new phone and watches but every time they try to send the ID verification link, it fails to come to any of my email accounts and I have already paid $132 bucks. So if your not going to send me my merchandi

user_sn8kul

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17 hours ago

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Upgrading

I have been a customer( Platinum) for 8-10 year's. I have cable, Internet and mobile. I have another person in my account. A year ago we got Pixel 10's. Keep in mind, I have never missed a payment! I went to your retail store last Friday and wanted to upgrade, we both decided to opt for the less exp

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user_jdzyg4 Please use this link https://www.xfinity.com/support/now as this is the NOW support link as my team is unable to handle these requests at this time.   

XfinityShawn

 commented 

17 hours ago

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Refund

My now Wi-Fi is not working I need my money back now

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Thank you for reaching out here about your connection issue. Are you attempting to use the stream app on your Wi-Fi connection?

XfinityJohnG

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17 hours ago

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Weak and poor signal from router

Repeatedly, my signal drops or is weak. I have 1200 mps which is the fastest Xfinity offers. My home cameras don't work right because the signal drops and they go offline. I pay 95.00 per month for Internet and am extremely disappointed. Xfinity restarts the gateway and tests the system and says sys

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Force quitting works every time for me. Apparently it is improved since it happens less often 0n each of my 4 TVs; about once per week. Can the Xfinity folks continue working on it?

user_ufw9ce

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17 hours ago

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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit

I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous

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Hello @user_m9usr5, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityAmandaB

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17 hours ago

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Help

I have been trying to get my statements corrected for the agreement that I made. After hours on the phone I get nowhere other than promises will take care of it which is never done. They sent me a dead box and then had to send a technician out to replace it and told me they might bill me for a servi

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user_v954tw, I did check if this was a known issue, but I didn't see anything listed. Nonetheless, I can see how this has been frustrating for you and the OP. We can certainly keep an eye on this and review the thread if we see this pop up again.&nbs

XfinityVianney

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17 hours ago

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X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast

I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be

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Hi there! Thank you for taking the time to reach out and for being so patient while waiting for this to be applied. I see you mentioned the timing has been given, have we also confirmed:   -The plan is eligible for the $10 APPD?  -Paperles

XfinityEva

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17 hours ago

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APPD $10 discount never came

After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount.

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@sgtjdc​ ? In the left of the trashcan, I have Forward and on the right Not Spam. Am I missing something? Sorry. You're correct.  It's to the right.  My fingers just wanted to say left.

Again

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17 hours ago

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Phishing from @outlook.com

I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft

Question

Hey there user_azmr9l. If you're still having issues, we'd love to help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your accoun

XfinitySeth

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17 hours ago

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Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given

I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve

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I am having an issue in which force quitting no longer restores the stream. Why is Xfinity not addressing this?

user_ysrlyv

 commented 

17 hours ago

 to the conversation: 

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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit

I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous

Question

Hey there, @user_xhz0cg, thanks for reaching out through Xfinity Forums regarding your cable. I would be happy to take a look at your tickets and help get this resolved for you. Can you please send us a direct message with your full name and your ful

XfinityJeniece

 commented 

17 hours ago

 to the conversation: 

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Cable not buried for over a month

Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af

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Need help with imap [Edited]

Trying to get my password for my imap. I understand it is the same password as login in but it says there is an error but putting same password in [Title Edited: "Personal Information"]

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Email

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Thanks for connecting with us here in our community about a new promotion, @user_5njkh6. We're sorry you weren't able to get assistance before. We'll gladly assist. Please send us a Direct Message with your name and complete service address. We look

XfinityLinda

 commented 

17 hours ago

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$44 bill increase — need help renewing my loyalty discount

Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026. I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80,

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@Again​ also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio

user_m39431

 replied 

17 hours ago

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Not receiving emails

Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent

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? In the left of the trashcan, I have Forward and on the right Not Spam. Am I missing something?

sgtjdc

 commented 

17 hours ago

 to the conversation: 

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Phishing from @outlook.com

I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

17 hours ago

 to the conversation: 

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Request to cancel Xfinity Internet service

I would like to cancel my Xfinity Internet service. I have already attempted to cancel through the Xfinity website and Xfinity Assistant, but the only option ultimately provided is to schedule a callback, and the earliest available callback is several days away. I am not looking to move, pause, down

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