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Never received my $200 gift card
Still waiting on an email for the alleged gift card. How do I look into this.
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Plan
Concern moved here to the E-mail help section.
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
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Concern moved here to the Customer Service help section.
Cardinal.TV Can I purchase this from Xfinity? As I have bought MLB.TV ($149.95) through XFINITY...
Stream Cardinals games without blackouts LIVE or on demand for the entire 2026 regular season. Plus, access to MiLB games and MLB Big Inning. Xfinity needs to offer this... above ot his below... MLB.TV & CARDINALS.TV New for 2026 $199.99/season Watch Cardinals games in-market PLUS every other team!
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Hey there Anon109654! I appreciate you letting us know you're going through the same thing, and we'd love to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address a
spam filtering legitimate emails
My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.
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Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. Whe
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Billing
We pay WAY too much monthly for a MAJOR network to be pulled! This is totally unacceptable! What kind of discount will we be seeing? Im in Florida also and NBC is one of my most watched channel. GET IT BACK!
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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Accepted Solution
@StockBoy - It sounds like things are fixed now, which is great news! We couldn't find any open tickets with our engineering team, but we were able to refer you to the network's contact page. And now that things are working well, it's most likely tha
NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)
Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got vo
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So you asked me to delete my email account and I did. When i recreated it I lost all my folders on my iPhone. They are still on the server. My account is created using the following: incoming: imap.comcast.net port 9
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Absolutely, user_8zuk62! Credits are not being issued for this, but we look forward to following up with any updates we receive.
Missing channels
What's going on with E W Scripps contract renewal? Haven't had CBS or ION for over a week.
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Unfortunately we do not give out surplus because we are negotiating with a company for service.
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
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Unfortunately, you did not address my position. If Xfinity is not paying E.W. Scripps for programming, there should be a surplus of funds since our rates have not decreased. It seems reasonable, therefore, that this surplus would be rebated ba
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
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Trying to cancel since February 15th
I called to cancel service in February, which was the last month in my 12 month promotion. The rep said that he'd completed the disconnect and that service would stop at the end of February. At this time I disconnected Auto Pay. I saw that I was charged for the next month and called again in the mid
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Billing
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology. Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to ch
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X1
Yes! Exactly the same issue!
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@jm1154 I appreciate you sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue.
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Being charged for a cable box
I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaki
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