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user_47ypua Hello there! Our team is here happy to work with you and help. We are here to turn your situation around, please send us a DM to get started. To send a "direct message" / "private message" message to Xfinity Support: • Clic
Need to contact corporate
Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?
Question
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:&
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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DeaconBlue, I understand this option hasn't worked for some. On your end, did you use any improvements after the equipment swap?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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SPAM CALLS from 1800-266-2278 saying its xfinity comcast
Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu
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Customer Service
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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Home Phone Service & Equipment
Greetings, @user_9kwt9v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these downed wires. You have definitely come to the right place for assistance.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
Question
Hi there, @Angell! Thanks for reaching out to us here on the Community Forum, and sorry to hear about the trouble with getting Netflix deactivated. We can help! Please send a direct message to us by clicking the chat icon in the upper right corner of
How to contact a Netflex order that I am billed on my Xfinity account
When i upgraded to my I phone 17 the girl told me she had canceled my netflex account but I am still being charged. How do I get rid of this $24.99 charge each month???
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user_d4q4x9 We support the entire forums platform, I can assure you that the XB7 is working strong, we are happy to investigate the situation. You can easily reach back out when you have more time, and we can dive in to get this sorted out. Appreciat
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
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Hello, @user_npvujg If you receive Peacock through a NOW or Xfinity service, or redeemed an offer through Xfinity Rewards, you can activate your Peacock subscription by following these steps: Go to xfinity.com/yoursubscriptions and log in
Peacock subscription
My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?
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Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
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Customer Service
Note the lack of any submenus under gateway and the blank line that shows where bridge mode button would be. I'll contact the team when I am out of work. I would suggest looking in the forums for others that had the same issue prior to a general res
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
Question
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Customer Service
I think that would be a good idea, @Hudabac. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look int
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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user_d4q4x9 Appreciate the details! There is really no issues on the bridge mode side of things with the XB7. I can easily provision the device again, and also check on the device profile, I can see if I can manually engage the bridge mode. Could you
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
Question
How do I get my free Peacock it made me pick a pkg and appears I am paying $10.99 a month.
Peacock subscription
My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?
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@lawn Like all of us abused Comcast email users, yes, you have a disconnect. Sometime in December, Comcast changed their minds and the move to Yahoo is now optional. The Yahoo FAQ (https://www.xfinity.com/support/articles/yahoo-email-migration-overv
Yahoo Move Notification Check
I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter
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I read the article. My access to the Boeing VPN servers has worked great since I started working at the company around Tuesday, January 20th. The connection last worked on Wednesday, February 11th. The first day that the connection failed was
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Thank you. Would be great to know a timeline if possible.
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
Question
I am needing an easement release letter to build a shop in the south east corner of our property. [EDITED: Personal Information] Note: This comment was created from a merged conversation originally titled Easement release letter
user_jdlhoj
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Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question