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Multiple Account reps have messed up my TV account with misleading communication, I need help!
My original conversation with an account rep promised me the same channel lineup with less cost, which I accepted. Only to lose all my Premium selections: Premium+ more Further conversations with 3 other reps , who promised to fix my account led to no resolution! A visit to the local store to addres
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Customer Service
Hello @user_1pjxhb as our expert @Again mentioned each email is treated separately so the other one most likely has not received a migration invite yet. You will need to wait until the 2nd email receives the invite to move that one over. For m
Transition from Comcast to Yahoo Email
I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as
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Hi there, @halliewwu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I know how frustrating that is to get a message telling you that you are not an Xfinity user and how it does
All ready enrolled in home internet plan but not able to access mobile app to finish set up
I am extremely disappointed and frustrated with Xfinity’s service. I signed up for a home internet plan this week, yet when I try to set up my internet, the Xfinity app repeatedly tells me that I am not an Xfinity user and that I am not authorized to access the app. I have already confirmed in-store
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After hours at store, friendly staff was not able to start a newly bought IWatch se3 to a separate line; I stopped the purchase. Sure looks like fraud when they sell “stand alone cell” they can’t deliver. The day before, the same staff WAS able to a
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Membership Benefits
Am I eligible for membership benefits I cannot find a list of benefits to choose from.
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Customer Service
user_w8tz16 Hello! Thank you for reaching out. We are sorry to hear of the experience you are having. Are you saying that you should not have any services with us? When did this start?
I need a refund
I have been charged $15 a month for Voice/ data modem rental Ive never recieved ,asked for or used, I aslo I ve been charged $20 month for Gigabit internet that I also never approved.
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user_r9nxx5 Thanks for reaching out with your questions! You can find instructions for activating your Peacock Premium subscription at the following link https://www.xfinity.com/support/articles/peacock-premium-offers.
peacock subscription
I was told I would get a free Peacock subscription for a year but I don't have log in information to get into the Peacock app.
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Hi Richard, yes, the problem still exists and after more research on the internet it does seem the Xinity network upgrades here in Colorado Springs have severely degraded my MOCA network upload speeds. Not sure how to proceed with this.
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
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I need a refund
I have been charged $15 a month for Voice/ data modem rental Ive never recieved ,asked for or used, I aslo I ve been charged $20 month for Gigabit internet that I also never approved.
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Billing
user_g78k16 Thanks for creating a post. You can check the status and balance of a prepaid card here: https://xfinity.myprepaidcenter.com/home.
Xfinity promotion
What is my balance on my Xfinity $200 debit promotional card ending [Edited: "Personal Information"]
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user_qi9pi1 We certainly don't want your service working at lower than expected speeds, and we are happy to assist you with finding the cause of the speed drop. Did the link shared by @EG assist you with troubleshooting at this time?
Internet speed
why has Xfinity turned my speed down so low. when i 1st signed up it seemed to perform ok but know its like watching paint dry.
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david.g1 Thanks for reaching out to us here for assistance with your box concern. To confirm, are you needing boxes with cable inputs or asking how to use our wireless TV boxes you just got?
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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We are happy to look further into your account and boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In"
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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Hi @user_xygdyr I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well, we will be happy to submit the fe
Xfinity Stream Support for Linux or MacOS
Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f
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This is some great information by @EG. Our team can help you get all set up and activated. @user_bwu2pl, Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed ste
Blinking
I just signed up for infinity internet and my gateway is blinking orange and won't change color I resented it I checked the cords and it's still blinking orange I don't know what to do I just got this yesterday
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Xfinity promotion
What is my balance on my Xfinity $200 debit promotional card ending [Edited: "Personal Information"]
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Customer Service
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Customer Service
@user_lzpehy Can you meet us in a direct message, so we can check in on the status of that open box?
Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
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brianph1 Hello! Thank you for reaching out to us here on our Community Forum. Are you noticing the speed is closer to the subscribed speeds when you are using a wired connection, or is there no noticeable difference?
XfinityBenjaminM
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Netgear CM2050V upload speed issues
I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir
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