Xfinity Community Forum

tinamarie Hello, are you still having issues with Disney +?

XfinityVictor

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16 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Greetings @user_xo4o44! Thank you for posting on our Xfinity Forum. We understand how frustrating this has been, especially after multiple calls. Port delays can happen when there’s a ZIP code mismatch, and we want to be sure nothing else is ho

XfinityMelinda

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16 hours ago

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Trouble porting my number

So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told

Question

applelific51881 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name a

XfinityBrianH

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16 hours ago

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Rewards - Get $10 to Shop at GameStop -Unable to redeem

Hello i am unable to redeem the GameStop reward. When I click on claim, I get an error message: "We're sorry, it looks like this reward isn't available to you at this time." This message has been showing since Thursday, when I first tried to redeem it, and today, Saturday its still giving the same e

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It’s crazy how many people are having this same problem. Been tying to activate Disney for weeks with the same problem. Disney tells me mange my existing subscription fist which there isn’t one. Hours on the phone with both Disney and Xfinity still c

Danielllllb

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16 hours ago

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U

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Thanks for keeping us posted on the results, user_7198df! I'm glad to hear it that your speeds seem to have increased. As far as the connection to Cloudflare vs Ookla or Fast.com, there are a number of things that can cause different results dependin

XfinitySean

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16 hours ago

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U

upstream channel bonding

I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are

Question

Rewards - Get $10 to Shop at GameStop -Unable to redeem

Hello i am unable to redeem the GameStop reward. When I click on claim, I get an error message: "We're sorry, it looks like this reward isn't available to you at this time." This message has been showing since Thursday, when I first tried to redeem it, and today, Saturday its still giving the same e

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Customer Service

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U

Still getting "access denied" after trying all of the above.

user_2nyqan

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17 hours ago

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U

Access denied on Xfinity app

I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.

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U

Trouble porting my number

So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told

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Customer Service

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purchased a note 10 need to unlock.

I purchased a Samsung note 10 from ebay. The phone is locked to xfinity. I was an xfinity customer for many years and used the phone on my account. Now I moved to an area where xfinity does not offer service. The phone is locked and I can't use it anymore because I am no longer xfinity customer. Nee

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Devices

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Still getting "access denied" after trying all of the above.

user_2nyqan

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17 hours ago

to the conversation:

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U

Access denied on Xfinity app

I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.

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Seek refund for the outage

I seek refund fot thr duration for thr outage that happened in my area [Edited: Personal Information]

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Billing

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Official Solution

The tech came out and checked everything. He put new connectors on the cable between the modem and the wall outlet. Replaced a filter and tightened a loose connection at the drop. Now I'm getting max speeds between 900-1100mbps (Fast.com and ookla),

user_7198df

commented

17 hours ago

to the conversation:

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upstream channel bonding

I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are

Question

U

@BruceW thanks for your input! The tech came out and checked everything. He put new connectors on the cable between the modem and the wall outlet. Replaced a filter and tightened a loose connection at the drop. Now I'm getting max speeds between 900

user_7198df

replied

17 hours ago

to the conversation:

0

U

upstream channel bonding

I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are

Question

Removed Email Address by Mistake

I had a secondar email that I've had for years. I got a new computer and was trying to set up my email client, outlook. I couldn't get that email to work. I logged in to webmail and I must have mistakenly removed that email address from my account. I need to get that back but can't figure out how to

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Email

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@user_jsadtn Thanks for adding a post to the forum, and counting on us for help. What happens when you try to sign in?

XfinityBenny

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17 hours ago

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U

streamsaver peacock not working

Peacock premium is activated but my xfinity email is not logging into the service.

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U

comcast.net email

want to log into my comcast.net email

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Email

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We’re senior citizens and are getting really squeezed by high costs on EVERYTHING! Now Xfinity is not even giving us what we’re already overpaying for. 🤬

user_ca38b4

commented

17 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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I’ve called support and chatted with agents and nothing has been resolved when the agents say it’s been resolved. I would like a months refunded as I have paid for services I haven’t been able to use at all.

user_su17wb

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17 hours ago

to the conversation:

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U

Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

Question

U

Yes I’m still having the issue for the past two months, and my modem hasn’t been working due to the app issue

user_su17wb

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17 hours ago

to the conversation:

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U

Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

Question

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Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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Customer Service

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