Xfinity Community Forum

Techician never showed up

Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building. Why would they not contact me before leaving?

Question

•

Customer Service

11

2

0

U

"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

Question

•

Sign-In and Account Management

8

1

0

I am glad to know you're successfully signed-in user_0vos3y. Just to be sure, you do not see the direct message icon (pictured below) in the top right corner of the Forums website page on your end?

XfinityAmira

replied

6 hours ago

to the conversation:

0

U

My post and your response on my Bill increase

I sent my post on my concern with an $80 price increase that nobody I know would be alright with this. You responded saying u sent me a link to send u my contact info to discuss this matter. I’ve tried and there is no option to send u my contact info. What are you really doing. Please don’t try to m

Question

M

I have an xb8 bridege mode toggle is missing wifi and moca settings are missing too.

Mangtas_666

commented

6 hours ago

to the conversation:

0

1

U

Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

Question

M

Same issue here,,,xfinity have no solution on this? Its a plague on most devices now after updating

Mangtas_666

replied

6 hours ago

to the conversation:

0

U

Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

Question

U

Inept.custimer service

Spe t an hour in Honduras from someone else's.phone to fix an issue with no network connection and my global pass. A clearly Ill trained Erica announced I should.probably go to the store and as far as the money I paid..'I don't handle that.' Verizon here I come.

Question

•

Customer Service

9

1

0

@user_h8dsfv I can see the concern, and I'm happy to assist you in getting in the right direction for a resolution. Since I will need to gather some account details, we ask that you use the Direct Message option. I look forward to assisting you today

XfinityKassie

replied

6 hours ago

to the conversation:

0

U

Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

Question

@user_067mqf - Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Before we take a clo

XfinitySara

commented

6 hours ago

to the conversation:

0

U

Request for Review and Adjustment of 2026 Bill

Dear Xfinity Customer Support, I hope you are doing well. I am writing regarding my new 2026 billing statement, which shows a charge of $319.48. This increase feels unexpectedly high, and I am finding it difficult to justify continuing service at this rate. I’ve been a loyal Xfinity customer for ove

Question

This may or may not be the root cause of the problem (YMMV), but it should be addressed regardless. The downstream power is too high / out of spec. It may be overdriving the front-end receiver circuit of the modem. That can cause random disconnects,

EG

commented

6 hours ago

to the conversation:

0

3

signal issues cable modem

My modem is consistently showing issues isolated to two downstream channels. Channel ID 42 is accumulating uncorrectable errors rapidly, and Channel ID 43 is accumulating corrected errors at a much higher rate than all other channels. Every other downstream channel remains clean and stable, and my u

Question

U

Please cease using collection agencies to pursue payment while this account remains under dispute. After I disputed the charge with Harris & Harris Ltd. (the first collection agency), you transferred the matter to Sequium Asset Solutions, LLC, wh

user_h8dsfv

commented

7 hours ago

to the conversation:

0

U

Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

Question

U

Please cease using collection agencies to pursue payment while this account remains under dispute. After I disputed the charge with Harris & Harris Ltd. (the first collection agency), you transferred the matter to Sequium Asset Solutions, LLC, wh

user_h8dsfv

commented

7 hours ago

to the conversation:

0

U

Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

Question

U

If I change to the TV Premium from my Ultimate package, will I lose any of my current channels? And, what price adjustments will be made with equipment. Thank you

user_41ja2g

commented

7 hours ago

to the conversation:

0

Ultimate tv package vs new tv premium package

I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?

Question

longwave Thanks for creating a post. Since all services are being impacted, as well as your surrounding neighbors, it sounds like there may be some distortion or degradation in the network lines or local node. That can come from worn or damaged conne

XfinityThomasD

commented

7 hours ago

to the conversation:

0

3

Connections Down Several Times In The Past Few Days Hingham MA

Connections dropped (to both TV and Internet) for several times in the past few days. Some Outages last for 5-20 minutes while one last evening lasted close to 90 minutes. Checked all coax connections inside and out. Also spoke with neighbors who have had the same thing happen to them. The Xfinity O

Question

U

Thank you for assisting me. I have followed your instruction and sent a message with the requested info to "Xfinity Support" via new message.

user_972aef

replied

7 hours ago

to the conversation:

0

U

Tech support- CANCEL MY WIFI

It seems impossible to cancel WiFi service with Xfinity / Comcast! I have had service for years and transferred to a new location. now I must cancel due to a move and no one is helpful in customer service. Can you please help?

Question

U

Frequent Pixelization

I have had 4 service visits in the last 4 weeks to fix the pixelation problem, the pixelization occurs on all of my TV boxes. The last service visit was yesterday 2/2. I still have the problem. There can only be two solutions left since they have replaced all the external wiring on the house includi

Question

•

X1

8

0

user_twu5tf Hello and thank you for reaching out via our Xfinity Community Forums. I hope your travels outside the states are going well. I would be happy to take a look at your account and make changes as needed. To get started, please send a direc

XfinityChristy

commented

7 hours ago

to the conversation:

0

U

Want to Cancel Xfinity Service – Currently Outside the United States

I need to cancel my Xfinity service. I am currently outside of the states and cannot call customer support.

Question

U

Could you please stop asking collection agency to collect money as there is a dispute waiting to be solved?

user_h8dsfv

commented

7 hours ago

to the conversation:

0

1

U

Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

Question

@user_qmkpz7 All of the changes made to customers account have to go through an approval process where every detail and change made to the account is laid out in front of the customer to review and approve. We understand that communication can get ju

XfinityBradM

commented

7 hours ago

to the conversation:

0

3

U

X1 Bait and switch

I was recently convinced to change to X1 after being with Xfinity for 21 years and was told by the rep there would be no changes to the account just the internet speed / cost. I asked what the catch was, and was told there was none. Actually there was! what they were doing behind the scenes was remo

Question

Hello, @not_ai_hoping_So thanks for sharing this experience and for choosing Xfinity. Our team will help with your new account, and we can make sure we turn things around. Please send us a direct message, so we can confirm your appointment and take a

XfinityJosephA

commented

7 hours ago

to the conversation:

0

N

Missed Technician Appointment, Internet Not Activated, and Unable to Reach a Real Agent

Hi everyone, I’m hoping to get help from an actual Xfinity representative because my experience so far has been extremely frustrating. I picked up my Xfinity internet equipment on Sunday and brought it home the same day. I tried to activate the service, but the modem light never turned solid white,

Question

user_00de94 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

commented

7 hours ago

to the conversation:

0

U

a live agent

tv has no sound today

Question