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I need more speed on my infinity pre paid internet
I need more speed on my pre paid infinity cable
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Customer Service
We will wait until our account gets suspended again in a few days. After 6 hours on the phone, the bill still hasn't been resolved and it says we owe on more on our account, which is totally false, and we established that with 7 or 8 different Xfini
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,
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Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
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Your Home Network
Upgrading from XB6 to XB7
Hello. I've recently updated my current plan from 600mbps to 1.2gpbs. When I was signing up for the plan online, it denoted that I'd need to return my current XB6 equipment in exchange for a new modem. However, the website gave me an error that needed to be resolved with support. I worked with onlin
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Your Home Network
term contract
Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.
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Your Home Network
We appreciate your help so we can get to the bottom of this, @user_of67iu. Those may be related, if there is an underlying problem with the internet service. If you are on the same network between the Xfinity Stream website and your TV box, it could
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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@user_njhvq1 Thanks for your input. I was frustrated by the same proplem. Changing the Screen Zoom as you said, I was finally able to see the "Edit WiFi Settings" option under the "Share" tab.
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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Thank you for reaching out to us @user_hsl0l0! I completely understand how frustrating this must be, especially after upgrading to a faster plan. I appreciate you for sharing these details. When an interruption occurs, we can’t run remote troub
internet to work
Xfinity internet never really worked well, so I switched to a faster plan. Now it doesn't work at all. I get spinning balls for everything and can't stream, even though I have a 1Gig plan. No one to answer phone. About 3 days ago, a message came up saying "outage in your area," so they just hang up
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Yes I still need assistance ASAP. If I can’t get this resolved they are going to charge me $1,290.17.
Billing and customer service
Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through
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No, but during the playoff, the sound stopped entirely and didn't come back on so I exited each time it happened and then relaunched the app. However, occasionally (twice just this past week), shows I have recorded off cable have several spots in th
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Thank you for reaching out here. I will be happy to assist you from here with getting that resolved. Can you send em a direct mesage with the full name and complete address for your service? To send a direct message [private message]: C
Stolen Apple watch during shipping
My Apple watch was stolen during shipping and I am having trouble getting the issue resolved. I called customer support was given a ticket number and was told to email xfinity_shippingclaims@comcast.net but when I tried sending an email, I got a bounce back saying that email address does not exist.
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Return Label for Trade In
hello, we have not received our return label to send in our trade-in. can you please resend it? It would not let us pull up the label on our app either. The last time we went into an Xfinity store they said for some reason the label or tracking number had never been created and they were supposed to
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Devices
This is happening to me too. I already took all those troubleshooting steps. Help!
Send Message Error
Using Thunderbird v140.3.1esr (aarch64) on a MacBook, I'm getting this error while trying to send email: Send Message Error Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net timed out. Try again. I have SMTP set the same as
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@user_ahpvqg In a word--------no. Comcast email has never had that capability. If you are referring to Yahoo, where your email is going to be migrated to, again-------no. Yahoo has never had that ability either. Fastmail has
Is there a way to schedule when the email will be sent?
When I create an email, is there a way to schedule the date and time when the email will be sent?
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Work VPN Issue
I can no longer access my work VPN. I can through my phone's Hot Spot so the issue is with Xfinity. How my I fix this issue please?
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Your Home Network
Hi Team, The account was not closed correctly. A past due balance of $118.89 was not removed before the account was closed, resulting in the balance being improperly sent to collections. For the account to be processed correctly, the following action
XFINITY MOBILE is sending a collections agency after me after they told me my case was closed!!!!
HELP! I was told my Xfinity Moble account has been canceled, closed and inactive due to fraud. Now a collection agency is after me! I have been a loyal "internet" customer for over 15 years. Can someone help me?
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Stolen Apple watch during shipping
My Apple watch was stolen during shipping and I am having trouble getting the issue resolved. I called customer support was given a ticket number and was told to email xfinity_shippingclaims@comcast.net but when I tried sending an email, I got a bounce back saying that email address does not exist.
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Customer Service
Thanks Bruce. I need two voice ports, and don't need wi-fi, so there is only one compatible product -- the Netgear CM2050V.
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19 hours ago
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Xfinity says my modem is too slow for my maximum service speed -- are they right?
I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps
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