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why doesn't xfinity give customers a break on the cost of streaming? most of the shows we watch are on abc. to watch them we have to stream on Hulu the next day, which we have with our Disney package. xfinity is asking for patience but they are not d
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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user_jtysvl Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Refund
I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the
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I agree. Eventually we will all move on. We now have Flight fiber in my area. Comcast no longer has the monopoly in Carroll county Maryland. Looks like its time for a change
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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@user_k029ek I am so sorry to see that this was your experience and you decided to move to another provider from this. We do always recommend making an appointment before visiting us in store at xfinity.com/store to make sure we are ready to assist w
Cancel me
Waited in line at your store in Port Charlotte, Florida for an hr. to chance plans. I guess my time is not worth much. Please cancel me. I went to tmobil.
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user_4d8lf3. Did you sign in? If so, the DM icon is usually on the upper right-hand corner of the page. Next to the bell icon and Xfinity Logo.
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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Hey there user_8gboeu 👋 We'd love for you to be able to take advantage of our Disney+ benefit, and while you are correct that our older legacy packages would not qualify for this, we can always review what packages are available to make sure you're
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
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Thank you for meeting us here in our community, @user_uq07em. We're sorry to hear you need to cancel your services. We will gladly assist with your request in a Direct Message. Please provide your full name and service address there. To start a Dir
Xfinity support
How to cancel all Xfinity services without talking to a customer service representative
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I see no chat icon on this screen. Please point it out to me.
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
Question
Cancel me
Waited in line at your store in Port Charlotte, Florida for an hr. to chance plans. I guess my time is not worth much. Please cancel me. I went to tmobil.
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Customer Service
Same with me! I was able to note, my cable box did play SNY perfectly, but my Apple TV/Xfinity Stream on iPhone and xfinity stream on Mac, all did not work
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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Received, thank you. Please check your messages for a reply.
The Yearly Hassle and Begging
I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day
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Refund
I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the
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Customer Service
Peacock Premium
Hi there, When we first signed on with Xfinity, we were given Peacock membership as perk. A couple years later it was taken away. Now I see it is available as an included subscription. I guess I would like to know if 'included' means free before I even look into it or click on any link. I am already
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Customer Service
Thanks for confirming those details. Have you checked that your settings are configured correctly? Here is a link with more details, https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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@user_hniq27 I have the same issue as you and although I keep an antenna attached to my TV and can watch ABC live, I have cable to record and view at my leisure. Yes I have Hulu, with commercials, and can watch it there, but I pay a monthly fee to X
The loss of ABC
I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event
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WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
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Channels and Programming
Hey there, @user_8z1shw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the debt. I would be more than happy to look into the account with you. Can you please sen
Recall of a Debt - Balance was paid in full
I am seeking assistance with an account that a company Credence Resource Management has posted to my credit report but the balance was already paid in full to Xfinity. I'd like to request a debt recall. Can an official employee assist with this matter?
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Demolition Letter needed
I am looking for lines to be removed from my property at [Edited: Personal Information]. I have reached out numerous times and need this done ASAP!
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Customer Service
Hello user_mhzf8l thanks so much for reaching out about this exterior equipment issue here on our Xfinity Forums! We'd love to assist in resolving this concern, and would love to hear from you in a 1-1 setting so we can gather the relevant details.
XfinityAlfonso
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Demolition Letter needed
I am looking for lines to be removed from my property at [Edited: Personal Information]. I have reached out numerous times and need this done ASAP!
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