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@XfinityOrlandoM Thank you. I already contacted Customer Security Assurance at 888-565-4329. They instructed me to submit the issue through Xfinity’s online reporting form. However, that form requires the specific blocked sending IP address, which
Comcast rejecting legitimate Microsoft 365 sender – 530 5.1.0
A legitimate Microsoft 365 sender is being rejected when sending to multiple Comcast.net recipients with “530 5.1.0 sender rejected.” I contacted Customer Security Assurance and was directed to the online reporting form, but that form requires a sending IP address that is not provided in the Microso
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Device Return Extention
I’m traveling abroad and can not return the device before the set due date. How do I request a manual note or extension?
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Flex
Hi there @user_t6pm5a Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you confirmed that your device is updated to the latest software?
Samsung Galaxy Watch9
I find it disturbing that I cannot receive email from my main account ending in @verizon.net. I was told that this is not compatible with AOL. Since this my main account, I find it unsatisfactory for my needs. Although the deal for watch was fantastic, I would not have gotten it since it doesn't mat
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Same issue here. Just started today. [Edited: “Profanity”]
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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New wifi box
Hi can I stop at one of yall store to pick up a new wifi box mine is turning off and on
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Customer Service
@XfinityJoe responses prove otherwise
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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user_bd2930 thank you for sharing that additional information with us to let us know what you are seeing on the Stream app. Does this happen for all programing on these networks as well?
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
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Hi Reon10e! We appreciate you choosing Xfinity Mobile, and I am sorry to hear that the service connection has not been good on your end so far. We definitely want to troubleshoot this with you and submit a ticket to our Xfinity Mobile department if n
Xfinity mobile
I switched to Xfinity mobile yesterday and I barely have any service. None inside my house.
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Thanks for your reply. I just now completed those steps and copied/pasted my above message right into the DM box and am awaiting a reply.
23+ year customer having equipment issues and trying to figure out our current pricing options
We've been Xfinity customers for 23+ years, and I'm hoping someone here can help me figure out the best way to handle a couple things that have come up. We've been having some TV/service issues for a while now. I finally contacted Xfinity chat about the problems, and after troubleshooting, the chat
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Cancel service
Hello I have moved overseas and would like to cancel my service. I do not have access to a phone that can call a US number to call to cancel
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Customer Service
So what happened? Did they honor your trade in?
URGENT trade-in discrepancy -$700 promotion vs $185 assurant accepted offer
I need help with an Xfinity Mobile trade-in that expires on September 21, 2026. On August 31, an Xfinity representative confirmed a $700 promotional trade-in credit for my iPhone 13 Pro Max, including $19.44 per month for 36 months. I have now received return paperwork showing an “Accepted Offer Val
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Hi user_ik4jk8! We appreciate you taking the time to reach out on our Forum about this inactive equipment concern. Please know that my team is here to help, and we can address this for you. So that we can gain access to your account, please send us a
Returned equipment notices on inactive account
Charged for returned equipment on an inactive account, need it cleared.
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Horrible Customer Service
Horrible service. I've been charged twice and none of your incompetent agents will help. The last one I got kept giving me dead air that I kept thinking he hung up on me. I keep getting the run around with no help. God I hate Xfinity. Then I got an email from Akash [Edited: "Personal Information”] w
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Customer Service
Hi user_msmkxw! We appreciate you taking the time to visit and reach out to our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you. We can definitely look further into this mobile/billing issue for y
Unauthorized Mobile Line and Billing Dispute
I am requesting an investigation into an unauthorized mobile number that was added to my Xfinity account without my knowledge or permission. [Edited: "Personal Information”] I have been making my payments through the Xfinity app. Yesterday, I chose the option to receive/view my statement online, and
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Greetings, user_jfnbyt! Thanks for posting on our XFINITY Community forum with your payment issue. I understand how vital it is to be able to make your payments online with peace of mind. When a payment does return with insufficient funds then after
XfinityNatalie
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Multiple Billing and Account issued
Hello Xfinity Management, I am requesting that this matter be escalated to a manager because I have experienced multiple billing and account issues that have now resulted in my being unable to make payments online. The original issue began when my account was charged three times within a three-day p
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