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Good afternoon user_a2krup. We certainly appreciate you being a loyal Xfinity Member for 16-years! That is wonderful! I will be more than happy to review your account, and the promotions and options with you. If you could send our team a
16-Year Diamond Member switching to 1 Gig Internet-only.
I am in Stuart (34996). I want to move to the $60 for 1 Gig 5-Year Price Lock plan using my own modem. I am already on paperless billing.
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user_vug2ay thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some trouble making a change to your password. I am more than happy to assist you in getting this accomplished. Can you send over a d
Help changing my password
I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later." Well I tried later, same results. That was last night. I thoight may "
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Xfinity Stream / DVR unavailable
Received an email this week about our plan updated and Platinum status. Since then our Xfinity Stream does not have DVR (Recordings) available. Can someone help?
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Xfinity Stream App
@XfinityMatthew wrote: ... We have no options to delete the profile." And yet, in https://forums.xfinity.com/conversations/getting-started/delete-user-community-id/68bb8564a61c8637b66997ce?commentId=68be2cbba61c8637b6904567&replyId=68c80a0
Remove me from leaderboard
I would like to be removed from this community forum I never requested it also delete the user name given user_gr4ha3
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I gave up and decided to check with AI and AI disagrees. Hopefully Comcast will agree with what's below and this info will help others who are equally confused about the passwords and the lack of correct info about them, as published in the relevant
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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YW @XfinitySeth !
Mobile to switch promotions
good evening I already switched thank you so much for your help have a great weekend
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@XfinityPeterH Quite welcome !
Router not shipped
I scheduled my delivery date for my wifi router to come in on 2/28/26, and need WiFi asap in my new apartment due to work. I have received a tracking number, but the package has not even been shipped yet, and it is a day late. How can I go about this to ensure I can have a router soon?
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3mommaBear_life_111 I appreciate you taking the time to create a post on our Community Forums, and am sorry to hear about your experience with Xfinity Mobile. While our team is limited in our access with Xfinity Mobile to be able to advise why the de
Xfinity tells me I’m eligible for device upgrades yet don’t honor them
My account says the I’m eligible for device upgrade yet I keep getting conflicting information and told I have to pay in full and it’s so infuriating. Now I’m really upset because I’ve been an Xfinity customer since 2017 and a mobile customer since 2021 and I have two mobile lines and both devices p
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Resolution: Inaccurate Appointment Information, Support Barriers, and Non‑Functional Ethernet Port
am submitting a formal complaint regarding the service issues and support obstacles I experienced between February 26 and March 1, 2026. My primary concern is that the Ethernet port in my office does not have an active internet connection, and despite multiple attempts to resolve this through Xfinit
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Can’t attach photos on IPhone 16
I’m brand new to Xfinity. I just transferred four lines from Verizon. still have issues at attaching photos to email. I have to restart a certain way each time and it works for a little bit then after that, nothing getting tired of this. evidently this problem goes back a few years at Xfinity. Has t
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Devices
@JR63, That is correct as @Again mentioned it is not legit. Let us know if you have any additional questions.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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user_zu9yxf, hello there and thanks for reaching out. I understand your concerns. I can take a look into your account and assist. To move forward with your concern, please send us a direct message with your full name and complete service address. Fro
Billing
My TV channels were missing or pictures were poor quality for 3 days from 2/24 to today.. unable to request credit..because there was no outage but I was unable to watch several channels
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Good afternoon user_i3k8f4. We can certainly look into this for you. I will need some additional information to review your account, and the eligibility. If you could send our team a direct message with your full name, the name listed on the ac
Upgrade to XB10
Upgrade to xb10 I am a current Xfinity customer with an internet plan- Gigabit extra. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Turn off, Mac filtering on modem
How do you turn off? Mac filtering on the Xfinity modem so that my printer will work? And I already have the app and I’ve gone to all of the steps it says and there is no option to turn anything off
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Thank you for your posting on our community forums, user_deelzl. I am sincerely sorry to hear about your situation and would like to help turn this around. Could you please send our team a Direct Message with your name and service address? Our team c
XfinityDilary
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Request for Resolution: Inaccurate Appointment Information, Support Barriers, and Non‑Functional Ethernet Port
am submitting a formal complaint regarding the service issues and support obstacles I experienced between February 26 and March 1, 2026. My primary concern is that the Ethernet port in my office does not have an active internet connection, and despite multiple attempts to resolve this through Xfinit
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