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user_taq5f8, If you previously ordered the XFi Complete package when we had this offer before our new generation plans, then this would come with a free Wi-Fi evaluation, which will test for dead spots. This email usually arrives within 7 to 14 days
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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We appreciate you meeting us here in our community, @user_v7ses6. It sounds like you are having an issue logging into your email account. We're sorry to hear it's been an issue, but I can say the additional steps are to keep your account secure. Have
sign in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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Trying to get into Comcast’s email
When I put user name and password it directs me to a page that wants you to go into yahoo. I have some important letters that I really need to get a refund of over $900.00. I want to stay with Comcast’s please help me get into my Comcast’s.
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Customer Service
lost equipment, outstanding payment fees
i’ve lost my equipment when moving out in september of last year and i’ve paid a fee multiple times. i’d like to turn it in as lost but i seem to get confused on trying to find where i need to report it at. the fee is outstanding price and i just need to figure everything out.
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Customer Service
I have the same issue... I just deleted and added my account on my iPhone. Initially received email, but within a few hours it stopped working again. Same with my iPad. There seems to be an issue here! Please advise.
Problems accessing email from my iPhone 16 Pro Max
Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i
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Cancel internet
How do I cancel internet services!? Every time I ask in the chat the bot says call back but never receive a call back. I can’t afford 160 a month on internet!
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Customer Service
Thank you for reaching out to our team. If the information provided in the link by @EG did not resolve any issue with your service, we will be happy to look further into that from here. How many devices are you normally connecting to that service?
Constant dropping at random intervals
For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com
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I was under the assumption that Xfinity could somehow test to see if I had dead spots and provide me with some pods. is this incorrect?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
No response in the chat!!!!!
Turn off public WiFi hotspot from my modem
I turned off the setting for you to use my modem for a public WiFi hotspot. Then I moved and have been having difficulties with my WiFi. My devices are being kicked off my internet and my internet is lagging. Then I realized there is a public Xfinity hotspot at my address and it matches my signal st
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scripps channel 231 wxyz abc -
Xfinity / Comcast has had no problem constantly raising cable plan rates every chance you get. NOW you claim poverty since Scripps (WXYZ ABC Detroit here)isn't meeting your demands? SO, when do viewers get a refund on OUR monthly bills for a very valuable channel service YOU are no longer providing
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Channels and Programming
I was told my old gateway cannot support 1000gigs and need to change to the new gateway. Do I need to change to the newer gateway Since we don't know what gateway model you have now, we can't say. But https://www.xfinity.com/support/articles/broadb
Gateways
I was told my old gateway cannot support 1000gigs and need to change to the new gateway. Do I need to change to the newer gateway
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XG1v4 dvr
Is there a way to tell when it is in record mode? Old box had a red LED. I do miss the time display.
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X1
Hello @reb5055 and thanks for posting on our Xfinity Community Forums! We hear you! 😀We hear how frustrating this experience has been, and you’re absolutely right to feel upset after trying the same steps multiple times without real resolutio
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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WHEN will I get the Credit promised?? it’s been Months!!
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
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My Xifinity app does not have a WiFi tab
I am the primary (only) user on this account. The Xfinity app does not have a Wi-Fi tab. I have installed and activated a new gateway. I have reinstalled the app. There is still no Wi-Fi tab. It has been present in the past.
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Xfinity App
user_twyu22 Hi there! Thank you for reaching out to us here on our Community Forum. We will be happy to help you with the battery backup. We will need to place an order for it. Please send a Direct Message with your full name and address. Here are in
New equipment
Just got new router and Xfinity pro easy to set up but can’t see where to order battery backup
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I need a refund for the entire time any Scripps channels are unavailable. Note: This comment was created from a merged conversation originally titled Channels Removed
user_pin33p
commented
17 hours ago
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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