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Well, if does it should know how to use them and use them. My complaint is it was not and did not. You seem to constantly eschew this and tell me what they should do instead of tackle what they did not do. Look: 1. I cannot access the wifi of my ho

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8 hours ago

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Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

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They did for me! But the key is making sure that when you get on the chat with them, they know exactly what the problem is and that you don't have another Peacock account associated any of your email address or to your Xfinity accounts.

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

Question

Hello @user_oc9fz2, and thank you for reaching out on our Xfinity Community forums and sharing your experience. I can certainly understand how frustrating it would be to expect promotional pricing on a new device and then see charges on your bill tha

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mobile phone charges

I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy

Question

OK, thanks. Can Peacock unlink it then?

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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Thank you for reaching out to our team here. If you are still experiencing those service issues we will be happy to look further into that from here.

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Sudden WiFi changes in Kittredge/Evergreen CO

calling Kittredge Xfinity residents… About a month ago our xifinity WiFi has gone completely wayward. There was a flood that I suspect damaged something in the network or grid in our neighborhood here in Kittredge CO but I am not an Xfinity technician (although now I feel like a part-timer). I play

Question

Again, I don't think the issue is on the Xfinity side, but on the Peacock side, so they're the only ones that can fix it. I have heard of people getting around it by creating a brand new Peacock account, but I'm not sure if you want to do that.

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

Question

I am not connected to a receiver. I am wireless in my shop. Oth tvs in the house work fine. Reception in the shop is good. I dont have a Magic remote. I have deleted my xfinity app and reloaded it twice. I have disconnected from my router and reconn

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Xfinity and new LG QNED TV

I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good

Question

I sent the addresses and queueIDs in the direct messages but JohnG picked up the message. Are you able to see it?  I'd like to continue with you please

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

I'm seeing this exact problem. I moved houses and need to activate Peacock at my new address. I get the error "Your Xfinity account is already linked to another Peacock account". I read that my account needs to be unlinked but I cannot find any way t

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

Question

Hello @micah31! Thanks for reaching out on our Xfinity Community forums, and congratulations on your new home build! I can certainly understand your concern. If the order was placed using a nearby address rather than the actual new construction addr

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New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

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Utility box cover cracked

Hello, The utility box cover located at [Edited: Personal Information] is cracked and needs to be replaced. Please send someone out to replace. Thanks.

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filing a claim for property damage

Comcast broke our septic line requiring repairs to the line. I want to submit a claim supported by photos, video and invoices for reimbursement.

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New construction serviceability — order placed against a cloned address

I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address

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Looks like I need an invitation first, there's nothing in that article that has a link to get started.  "Ready to upgrade? Once you get your invitation, just sign in at connect.xfinity.com and accept Yahoo’s terms of service."  Nothing in

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

Hi @eye_luv_yuu thank you for reaching out about your pending order. Did you schedule this for a future date or have equipment shipping out to you? In your plan confirmation email do you see a future date?

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Pending Order and Service Changes

Hi. I have a pending order showing on my account. I wanted to upgrade to the 2Ggps plan for $85/month. I currently have the 1Gbps, which I chose due to issues I experienced after choosing the other plan. I prefer to have the 2Gbps, which is actually cheaper than the 1Ggps plan (for 5 years). I recei

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Got it @user_01nfd4, we'll touch base on Thursday.

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

Question

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