Xfinity Community Forum

user_ysycwa We’re sorry you and your mother are dealing with this, especially after you spent hours addressing it and were told the balance would be corrected. We can understand how concerning it is to later receive a collection notice f

XfinityAirelle

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8 hours ago

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billing

I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen

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@user_371ye6 - Since we haven't heard from you in a while, we're going to mark this as resolved for now. If you ever need anything down the road, please don't hesitate to create a new post to get started, and our team remains here to support you the

XfinitySara

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9 hours ago

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Cancelled Xfinity NOW services yet being charged for next month

I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my

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Hey, @user_zf0hn6. Sorry to hear about your service being down! You've come to a great place for support, and our team is always happy to help however it can :) We provide some ways for you to keep track of updates as they become available - you can

XfinitySara

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9 hours ago

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No response to outage

I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an

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billing

I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen

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Billing

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No response to outage

I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an

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Customer Service

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I sent the information as requested. Thank you.

user_rdue34

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9 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

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user_s68a7b Hello! If you are still in need of support, you may need to check your Forums profile and make sure you have Direct Messaging enabled.

XfinityBenjaminM

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9 hours ago

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Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

Question

You may need to link your Xfinity ID that you are signing in with to the new account @user_2uzni7. You can do so with the instructions listed here.

XfinityJeff

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9 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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No I’m a new customer. I signed up for WiFi earlier this week and was sent the WiFi box myself a couple days ago so just trying to do setup now

user_2uzni7

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9 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

Question

Thank you for the information @user_2uzni7. Your Xfinity ID is most likely not linked to your account, which is why you are getting that error. Are you using a Xfinity ID that you used with a previous account?

XfinityJeff

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9 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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Hi, the Xfinity app. I scan the QR code on the inside of the box that was shipped to me with my WiFi router. It has me download the Xfinity app. I sign in and it says “you have successfully signed in but you must be an Xfinity user to access the app”

user_2uzni7

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9 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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user_rdue34 Ok! We'll need to take a closer look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary &b

XfinityBenjaminM

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9 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

Question

Greetings @user_y9svmw,We often find that customers may have established a scheduled payment rather than a payment arrangement. The Set up a payment arrangement for your past-due balance article will provide you with details about the difference betw

XfinityJustinM

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10 hours ago

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Cutoff

I already had a payment arrangement made and you still cut me off

Question

Hello @user_kfs5sb, thank you for taking the time to leave a post. We completely understand that circumstances change, and you may no longer need the service. For your privacy and security, we aren't able to process disconnect requests here in a publ

XfinityMarshante

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10 hours ago

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Cancel

Please cancel this service. It is no longer needed

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Yes, it has been less than 90 days.

user_rdue34

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10 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

Question

Good morning @user_i04zsh, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are still being billed for mobile service after you transferred your number, but you have come to th

XfinityJeff

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10 hours ago

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cancelled service still being billed

I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charg

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user_kyhfky Hello! Thank you for reaching out. We are very sorry to hear of the experience you are having. We're happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. C

XfinityBenjaminM

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10 hours ago

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Lost Grandfather Plan

I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.

Question

user_MM10 Great question! That many appointments in a short period of time is a concern. Over a longer period of time, that can be different issues that arise. Not to say that can't happen within a 30 day window, but we like to keep close tabs on try

XfinityKassie

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10 hours ago

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Thank you for reaching out @ko3mcg We do not have access to the timeline or details for work being completed in areas for enhancing speeds. I totally get how this is not the best answer or the most desirable, and I am really sorry.

XfinityDena

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10 hours ago

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Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?

Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t

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Update: They still haven't canceled the subscription and the amount I have to pay is still increasing by the day.

user_9utpuh

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10 hours ago

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Won't let me cancel my plan through anything at all

I've gone to the app and requested for my Wi-Fi plan to be cancelled and I have called the number they provided more than 3 times now, and no one picked up. I got sent to an automated voice message every time. They're now asking me to pay 110 dollars when the box wasn't even operating properly and I

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