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There may be no way for YOU to separate it out, but assuredly a HUMAN put it in there SO a HUMAN can take it out. That is unless AI has already taken over and you have no control over the artificial intelligence. Surely a person or a corporate
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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How about not paying to name sports areanas or cut back on the advertising for business internet plans (neither of which benefits the residential customer).
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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I also noticed the bill increase, after I had also JUST made changes to lower my bill because of a previous unexpected bill increase. There’s always an excuse of blaming some other factor that’s out of XFinity’s control, but they make more than enoug
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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Customer Service
A way to connect my Sensi smart thermostat. Can I add a secondary router?
I'm new to xfinity, it is at my rental property. I bought a Sensi Smart Thermostat to install in my rental so that I can keep an eye on outages, etc. I'm trying to install today and it appears that Xf is not compatible with Copeland/Emerson smart thermostats. I need a 2.4 band as well. I went ahead
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Your Home Network
Thank you so much for sharing your feedback and for choosing us as your service provider over the years, user_o2el4j. We truly value your loyalty and don’t want to lose you as a customer. We’d really appreciate the opportunity to connect
Rate increase
I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over
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Extremely unhappy with customer service... need help!
When I moved my 4 lines from T-mobile to Xfinity, I was told I can get discounted phones. So I left T-mobile after 16 years and ordered 2 Iphone 16 plus over the phone. When my first bill came, I noticed that I was being charged the full amount (undiscounted) of the 2 Iphone 16 plus phones. I made s
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Devices
Hey there, @user_cmfeva, thanks for reaching out through Xfinity Forums regarding those spam calls. I understand how frustrating spam calls can be. I hate receiving them too! Are you using our Xfinity Voice home phone service or Xfinity Mobile?
Pesky SPAM calls, phone ringing all day
HELP I am elderly am getting harassing Sspected Spam calls EVERY 15 minutes, I am elderly and I have to get p and answer the phone for someone to push Medicaid or Medicare offers on me. or car insurance that I don't need. I do NOT NEED this off brand service that will not protect my calls help me in
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Rate increase
I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over
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Customer Service
user_hnq53r thank you for using the Xfinity Community Forums page to reach out regarding concerns making payments. I am happy to assist you with getting this error corrected. Firstly, are you attempting to process a payment through the Xfinity app?
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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tooRew2btrue Can you please go to xfinity.com/password and let me know if you are able to change your password.
Email Password Reset - Xfinity NOW - comcast.net Email
I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp
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user_eeeeck Thank you for posting on our community forum so we can make sure you're getting the internet speeds you pay for. Scheduling a service appointment does not affect your internet speeds, so I'd like to troubleshoot with you until we get ever
Internet Speeds Dropped Immediately After Requesting Service Online
This morning I connected with a service rep to confirm the time of a scheduled service visit. Last Sunday, I scheduled an appointment for today to have the coax ports in my house activated that are currently not in use by my modem. When we bought this house two years ago, a tech came out and activat
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Good evening @user_j98kdp, and thank you for reaching out on our Forums with your Yahoo migration concerns. I understand your skepticism but our team is happy to help address any questions or concerns. We have been sending out invitations to customer
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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Your Home Network
same issue for 2 weeks plus. Can't pay my darn bill!! then you threaten to shut off! fix the issue Xfinity
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
Question
OK done........ but when I look I do not see any new customer plans.
Xfinity Support
I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab
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Have you attempted to update your IMAP settings within Outlook? There was a setting within our email client that was required to be selected for 3rd party apps to access the email address. Have you poked around in the Yahoo Mail settings?
Migration to yahoo is a NIGHTMARE
I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r
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I'm having the same issue. What's the best way to get this fixed?
user_k0x9x9
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17 hours ago
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Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
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