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Re: trying to get help
Help with deleting my old pre-paid internet account to get the new now Xfinity.
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Customer Service
Hi there, @user_qfcgfk! I am sorry that your TV service has not been working. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your TV service back up and running?
Television
I keep getting a message on the television that says the channel is currently unavailable-but it says the same message for all channels
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Hello @user_89fnjt and thanks for posting on our Xfinity Community forums!You can check on service interruptions online at our Xfinity Status Map or via the Xfinity App. The App will also give you the option to set up a notification for then an
Xfinity Outage
My Cable has been out for over an hour here in New Bedford, MA 02745. When do we expect to to return?
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My internet is not working and they sent me a new router and WiFi extender for me to install. Nothing is connecting and I cannot get a human on the phone to walk me through it. Why is this company so bad at customer service. This is why monopolies ar
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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question about e-mail i just received about terms and conditions upgrade due to expire today
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
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Customer Service
Thank you for reaching out here. If you are still having issues activating that service we can assist you from here.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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How do you get xfinity to bury their cable?
The cable has been in my yard for 7 weeks. My wife is in a wheelchair and it gets caught on the cable. How do you get them t
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Customer Service
As stated in my post, I use several different laptops, computers, phone (which will definitely be in different physical locations) and different browers so it may appear to be suspicious, but the fact that I successfully log in every time with two st
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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yes, it always happens with me
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Thank you so much for your time and patience, @user_9ac994 I really appreciate it. I’m so sorry for the inconvenience this may have caused. It does look like this was part of a nationwide service interruption, but we are now seeing reports that
XRE-00021 message
My TV was working perfectly when it suddenly went black. Then the XRE-00021 message appeared onscreen. I have already turned off my cable box and unplugged it. Please fix, thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Re: trying to get help
Help with deleting my old pre-paid internet account to get the new now Xfinity.
Question