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Super unhappy customer
I need someone to contact me. I’m beyond angry and frustrated with your company. I’ve seen things online that says to send a dm here but I don’t see that option.
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Customer Service
Copy that. I will also be reevaluating whether to keep Comcast/Xfinity.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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@XfinityBradM I've been beating my head against a wall with the same problem. I have Xfinity service in Poughquag NY, but somewhere around a year ago suddenly I've had my geolocation changed to either put me in CT or MA. I did my due diligence and u
Incorrect geolocation for my IP
My IP used to report my location as Claremont, NH which is close to my true location in Grantham, NH. But recently it now reports as Connecticut. This impacts blackouts from the NY region.
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Refund Never Sent
I moved about a year ago and attempted to set up service at my new address. Somehow, the tech people I was talking to online set up several new accounts in my name without ever telling me the account numbers. This was never made clear to me and I ended up cancelling my service entirely. Afterwards,
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Billing
Thank you for allowing us to help with your network upgrade concerns, matt3D. As mentioned, we don't see that the enhancement has taken effect yet. It looks like we're still working in the area. Once the enhancement is completed, the speed will be pr
Network Upgrade completed in neighborhood, Still have the same upload speed
Hi, last week on Monday 4/27, I was alerted by Xfinity about a network upgrade. The text read "We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. You'll experience service outages at my street address during this
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Good afternoon @user_jyu, and thank you for reaching out on our Community Forums with your account and billing concerns—we appreciate you connecting with us. I understand you’ve shared that you filed for bankruptcy and have been working w
Inaccurate Bankruptcy Inquiry Reconciliation + other headaches
Based on a slew of posts throughout this forum, it's clear that Xfinity's handling of bankruptcy filings is a systemic problem—not a one-off. I'm now living through the same cycle that dozens of other users have described, and I want to document exactly what's happening so there's a clear record. I
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all of my recording were deleted and I can't record anything and the system keeps telling me I have to Update my plan to record, although I am actively in this plan and paying for DVR services.
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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It happened again. Is anyone experiencing this now? I am experiencing an outage right now. It started May 4th and they are telling me they have NO IDEA when it will be back.
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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@user_xp8843 I'm glad to see you write this up. But being honest, I am the person who started this thread and Xfinity told me they were doing all these things to combat it and it keeps happening. Does that paint a picture? Yes, based on your experie
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
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Inaccurate Bankruptcy Inquiry Reconciliation + other headaches
Based on a slew of posts throughout this forum, it's clear that Xfinity's handling of bankruptcy filings is a systemic problem—not a one-off. I'm now living through the same cycle that dozens of other users have described, and I want to document exactly what's happening so there's a clear record. I
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Billing
i changed my the password on my account and now i can't get emails
I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?
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Network
Not Accessibility/disability related. Moved to Customer Service.
Lake stevens WA 98258
Some xfinity sales person mentioned that xfinity is pulling fiber into our area. is it true?
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@user_cvksqp Thanks for adding a post, we can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. He
Multiple service outages
On February 26 and 27th of 2026, Xfinity notified us that they were upgrading the service in our area. The upgrades were subsequently completed on march 17. Since that time, we have experienced four outages in our area. These outages last anywhere from 2 to 4 hours. If service cannot be restored to
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Welcome to the club. Unfortunately there is no way to go back 😔
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_lcj37b @Again Funny they're moving them to gmail... It'd make sense totally if I was to find out gmail is managed or being moved and ran out of India. I think you meant Yahoo! Mail. 😉
So we can no longer make a new comcast email?
You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc
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Comcast/ Xfinity is the most tone deaf company out there when it comes to customer concerns.Switched my Internet and phone already cable is next.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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I went to the Xfinity store today (made an appointment on-line so I wouldn't have to wait around.) I rent my modem from Xfinity ie I do not own it. I handed them my current modem, and came home with a brand new one - no questions, no charges, latest
user_wx9e7r
commented
17 hours ago
to the conversation:
1
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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