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Sure thing, @CMP1057! I'll give you plenty of time to try that out, then I'll plan to check in with you next week to see how it's going :) Of course, you're welcome to reach out here sooner if you need to.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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Hi there, @user_9lrr78 Thanks for reaching out to us on the Forums! I'm sorry to hear that you would like to cancel your services. We can certainly assist you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Mess
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online through this forum. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activation
Please help me activate the new modem for account ending in [Edited: "Personal Information"] for the contact number of [Edited: "Personal Information"]. I am texting from a different phone but that is the number for the account. I’ve had the modem for 3 days and cannot activate it because I cannot c
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@user_c1co6r I think that the cable dvr and multi platform streaming apps create the list using a different stack. I use the roku as my primary device and I never checked the x1 dvr until after the persistent recording problem was seen for several
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online through this forum. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect.
Question
Thank you.I will follow the instructions and change over our emails.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to order XER10
i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im pay
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I can’t see to get my service hooked up.
I can’t seem to get my service hooked up when I am available to get it hooked up and I am already being charged a monthly charge and I have been waiting since December 5 th this to be done.
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Equipment
I placed an order for WiFi and the modem still hasn’t arrived yet
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Customer Service
user_5uvzxc Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Worst customer service ever!!
This would one of the worst customer experience moment ever! I have been overcharged for awhile after I moved you all kept charging me for my last address until I caught it. Had to call in and wait a long time to get on a the phone with a rep. Then they proceeded to tell me that they would not reimb
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@user_xbu1jh, Hi there! Thanks for taking the time out of your Wednesday to reach out. This is definitely not the experience we like to hear about. It should never take that long to reach a real person, and you absolutely shouldn’t have to deal
Technician no show
I takes ages to get through to a real human being. Then after reporting my service is out, an appointment is set up on a specific day with a specific 2 hour time frame. Then they are a NO SHOW. Worst customer service ever continues with this company. Get humans back on the phone and get rid of your
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Concern moved here to the Customer Service help section.
EG
commented
6 hours ago
to the conversation:
0
0
Service [Edited]!
This service isn't the same as it was back in the days. The service now [Edited: "Language"]!!! If not every day it's every week that my wifi service is out for whatever reasons! Yall always talking bout yall working on it. Yall work on it for it to go out three to four more times after yall so call
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