Official

Accepted

Unanswered

Advanced Filters

Search Results (449.2K)

Most Recent
Selected Most Recent
Called customer service bad service

Call customer service today and the phone obviously was put down on someone’s desk while they were having conversations with other people within the call center. Then I yelled and asked him to pick up the phone. They put me on hold after 15 minutes. Still on hold. Very POOR customer experience.

Question

12

3

0

DVR NOT Recording - Red Circle with /

DVR NOT Recording - Red Circle with X, 7% full, Network works fine, I have dual WAN 2.4 GB/s Xfinity and AT&T, Been working fine for years, all of a sudden 3/14/2026 no recording is allowed.

Question

8

0

0

The location is 500 Park Blvd S. Apt 70 Venice, FL 34285

 to the conversation: 

0

1

Damaged pedestal

How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]

Question

user_5729e1 Thank you for stopping in for help with updating the number of rings before your landline number goes to voicemail. If you are logged in as the Primary user or account manager and are using a full browser, the option should be there. If y

 to the conversation: 

0

0

Change number of rings

I want to change the number of rings on my landline to 5 before the voicemail greeting begins. I have tried doing this on the Xfinity webpage for voicemail help but the option to change the number of rings DOES NOT APPEAR! Please help! Thank Yopu

Question

user_bfunq1, hello there and thanks for reaching out! I'm not no magician here, but I will say if a device requires that ghz connection, it will need to be that connection. Once a device is connected to a WiFi connection with the password, it remembe

 to the conversation: 

0

How to split 2.4ghz and 5ghz Wi-Fi

I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su

Question

Need cable lines moved to a new pole

The power company moved its lines as well as ATT moved their lines to a new pole. The only lines left which need moved are those of Xfinity. Having them there is holding up a project. How can this be accomplished. Thank you.

Question

6

1

0

@user_7ogy87 YW !

 commented 

18 hours ago

 to the conversation: 

0

0

Internet issues

My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.

Question

user_zuctin Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

 to the conversation: 

0

0

Damaged pedestal

How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]

Question

Just spoke with higher level tech.  No time for the fix.   Resulted from system update.   We just wait.

 to the conversation: 

0

My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

Followed all the troubleshooting steps to no avail. Went to the xfinity store and exchanged the router. Success!! Thanks for the input and suggestions

 to the conversation: 

Internet issues

My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.

Question

Problem with 4 digit code for xumo

I need help to find 4 digit code to confirm my pin

Question

4

1

0

Thanks for taking the time to post on our community forums, benniethedog! Sorry to hear you're running into issues when streaming NewsMax. To confirm, is it only occurring when watching through your X1 cable box or XUMO device, or have you noticed if

 to the conversation: 

0

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question

Damaged pedestal

How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]

Question

9

2

0

Hello alexs1, we appreciate you reaching out in our Xfinity Community forums. I am more than happy to see what we can offer you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the

 to the conversation: 

0

0

Renewal approaching – seeking retention options for 300 Mbps plan

My promo is expiring, my bill will increase soon, and I'm seeing the $40/mo 300 Mbps 5-Year Price Guarantee advertised. Competitors like AT&T or T-Mobile are lower/cheaper long-term. Can you apply something similar or a retention offer to keep me?

Question

Renewal approaching – seeking retention options for 300 Mbps plan

My promo is expiring, my bill will increase soon, and I'm seeing the $40/mo 300 Mbps 5-Year Price Guarantee advertised. Competitors like AT&T or T-Mobile are lower/cheaper long-term. Can you apply something similar or a retention offer to keep me?

Question

8

1

0

I’ve had same issue all day. Any fix?

 to the conversation: 

0

0

Create your own Multiview error

When I try to use this feature I get the following... Something went wrong. Please try again later. Error-Playback Multiview itself seems to work but create your own fails every time. In the past, when I had problems with Multiview, I would restart my box and it would then work. That in itself was a

Question

forum icon

New to the Community?

Start Here