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smtp problems
My outgoing email stopped working today on all 3 devices that I use for my comcast email. Incoming mail is working fine, but outgoing mail is saying that my user name or password is incorrect. I have not changed any of my settings, and double checked that they were all correct. Restarting does not h
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Xfinity Mobile
Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.
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Network
@joeferg22 We are happy to have helped you get you on a new promotion that lowered your overall bill. The Xfinity team is always here for you if you should need us down the road. Have a great night!
Getting awesome deal from Metronet(Now part of T-Mobile). Xfinity won't budge on price.
Metronet is now in our neighborhood. They are offering 2 GB with 10 year price lock and free router for $70 with autopay. I am currently paying $260 for Double play and I know my Superfast internet(800 mb) is $109 dollars. I absolutely LOVE Xfinity/Comcast but I can't justify the price when I have o
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Add me to the many, many, others who are experiencing the issue of hanging ads when watching the Disney+ app on Xfinity’s box. It’s getting obnoxious- it’s been stuck at least 5x now on a 20 minute show
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hi @user_9ff49e, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to get started. To send a "Direct Message" to Xfinity Support: Cli
Inside fraud
Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa
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They acted like they helped me bring down the cost of my plan “as a favor” for the issues I had with my internet. They completely changed my services!!! Scam! Don’t trust them. They’re outsourcing service - and it’s terrible.
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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Inside fraud
Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa
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Devices
Thank you very much, that answer was perfect. The issue may be internet related, we will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messag
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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We'd be more than happy to take a look, if you would like to proceed please send our team a direct message @user_9ff49e.
Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha
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Hey, user_JKM2023! We appreciate you reaching out to our XFINITY Community forum regarding your recent payment experience. Rest assured, you have reached the right team to assist you with this matter. I understand how important it is to have peace of
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
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Thanks for posting on our community forums for assistance with your connectivity concerns, user_oioden. I see EG offered a link with troubleshooting steps you can take. Did that help? Thanks for your help, @EG!
Intermittent Internet Speed Degredation
I pay for 1000mg internet speeds but for several months now I have had intermittent issues with degraded speeds usually in the 10-50mg range. Wired is generally 30-80mg. The issues seems to be the most prevalent at night but I have also seen this issue in the afternoon and several hours past midnigh
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@user_hkc09v I replied to @XfinityThomasA because he was the one who was helping me previously and already knows the background of this issue. I am trying to run a business during the day and don’t have endless time to sit in a chat re-explai
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply
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@XfinityAlyssaA hi thank you for reaching out - I found out what happened this was a corporate order!!!they’re all lying to me about all this got plenty of evidence . Lots of security , huge otivscy issues , harassment, unethical behavior and execut
Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha
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I am having the same problem on Disney+ and Hulu. I have tried all the fixes in this blog and none of them have worked. xfinity, please work with the service provider and figure this out. thanks
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @marjohn1954, our team is always here to help with all things Xfinity. Would you mind sharing with us why you were reaching out for assistance?
PHONE UPGRADE NEVER WORKS
I have paid off both phones on my account for years now and it tells me the same thing that i have TOO MANY DEVICES ON PAYMENT PLAN, why are you telling us we have upgrades only to deny them and then not help? I have tried so many times and i am sure others have been through this as well.. it tells
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@user_k6jxe5, I'm so happy we were able to get you taken care of tonight in getting your bill corrected. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help y
XfinityChelseaB
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Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
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