Xfinity Community Forum

Unable to request new Gateway on the Equipment Upgrade website page

Apparently, I am eligible for a new Gateway. I go through "https://customer.xfinity.com/devices/equipment-update/" and go through the process. When I click Submit Order, all I get is a message that says "Looks like something went wrong. Please reload the page and try again." Reloading does nothing t

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Customer Service

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@user_7zhstk Transitioned today. Now I get Yahoo ads. Work emails not going through to Comcast account. In addition to what @rightfooted mentioned, are you using a third party email app? If so, have you changed your settings for Yahoo's servers?

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2 days ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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Excuse my ignorance. I may be over thinking this but how does the internet get from the router to the wall coax to go upstairs to the wall coax outlet in the bedroom? Thank you for the help!!

user_74be2s

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2 days ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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By the way, with all my identity info, I had to give them all the info about the phone I was trading in when it is fully described in my account.

user_3a7ab9

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2 days ago

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Mobile phone upgrade

I am considering upgrading my S21 to a S25 and tried to get pricing with and without upgrading my plan to Premium Unlimited. Unfortunately, the Xfinity website doesn't allow you to get a price with trade-in. So, I did a live chat which took forever and after verifying my identity three different way

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@candyc I'm glad you were able to find the problem and get your email working again! 👍🏻

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2 days ago

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Can't send or receive emails

For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do a System Restore but it willl not allow me to input a date of 11/15/25 a

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Mobile phone upgrade

I am considering upgrading my S21 to a S25 and tried to get pricing with and without upgrading my plan to Premium Unlimited. Unfortunately, the Xfinity website doesn't allow you to get a price with trade-in. So, I did a live chat which took forever and after verifying my identity three different way

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Devices

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Thank you for the response, Michael. That was very quick. Since I made this posting, while it has still been buffering and taking close to 2 minutes sometimes to fully launch, the app is currently functioning. I will continue to take not

user_58d47c

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2 days ago

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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@user_8w5abp I hope you had a successful transition. Both my wife and I transferred over, and now we cannot access anything through Outlook. Did you change your settings to the Yahoo servers?

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2 days ago

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Yahoo transition issues

Hi all i just completed the transition to yahoo and added the account to my iPhone however I am having trouble adding it to macOS native mail app when I try to add a yahoo account in mail it’s inactive and looks like it’s still trying to use Comcast’s imap settings also now I keep getting a notice w

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@user_4yjq4i I got scammed for 420.00 with 2 target gift 210.00 each saying they xfinity. Scammed are the worst . Out of 420.00 If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months o

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2 days ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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Hello @user_58d47c I am sorry to hear about the issues you are having with the Stream App. It sounds like you've worked through most of the options we have with getting the app to work, and I assume we have already made sure the TV and App have up-to

XfinityMatthew

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2 days ago

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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user_53mw0l I'm not sure what username you are referring to.

XfinityMatthew

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2 days ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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I am not able to find user name

user_53mw0l

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2 days ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Not able to find user name cmorgan95b

user_53mw0l

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2 days ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Yeah. Their rented gateway devices are notorious for weak output / poor range. You may want to try using their pods / WiFi extenders. Depending on your speed plan you may be able to get one for free after the connection quality is tested; https://ww

EG

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2 days ago

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Okay. We will want to run some troubleshooting on our end with the box. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary

XfinityMatthew

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2 days ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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I did not make a plan change and it’s every channel

user_53mw0l

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2 days ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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@user_fo6ooh Thank you for reaching out. Are you still experiencing this concern? Can you share any steps you have tried so far?

XfinityEva

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2 days ago

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When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

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After looking at some of your information, I can add this. The best place for my Gateway was/is in the basement. My bedroom is down there and that is where my main PC is located, a desktop and my network printer. The gateway is in the ce

user_ie85mh

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2 days ago

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Tech will come here Monday between 4-6PM. Sigh and apparently tech will come to my house. I will just send him over to node to look at it since I've ruled out any possible network bottlenecks within my home network infrastructure. Side note - tech wh

user_4a1oy2

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2 days ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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Worst service

Our internet is constantly going out they trouble shoot it and still nothing constant outages and “work” being done and they never alert you in advance you just find out the moment it happens. Tech visits are 100 dollars the last tech was like “yup that’s it” the Spilter the last tech that came out

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Your Home Network

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