Xfinity Community Forum

U

Peacock

How do I pick up premium?

Question

•

Billing

6

1

0

Good morning @user_ksyjcb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having with the dial tone on the phone line you just added, but you have come to the ri

XfinityJeff

commented

10 hours ago

to the conversation:

0

U

Land Line Support

I can not get a dial tone on a land line I just added. I tried everything Assistant requested. The phone is plugged into the modem.

Question

U

My concern is that Xfinity purposely gave me two outdated boxes when I signed up hoping they would work. Neither box worked. After two months of frustration I received two new technology boxes. They both worked. I should have received the two new bo

user_uqzft8

replied

10 hours ago

to the conversation:

0

U

Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

Question

Btrflyglfr Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving

XfinityThomasB

replied

10 hours ago

to the conversation:

0

M

Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question

@user_u2lfmo Xfinity offers a $10 monthly discount for customers who have Xfinity Internet and enroll in automatic payments and paperless billing using a stored bank account. The discount appears within 45 days of enrollment. To qualify, customers mu

XfinityThomasC

replied

10 hours ago

to the conversation:

0

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

U

I have signed up for paperless billing, too. Just to confirm, since you say the discount may take 45 to appear, does that mean it will not be applied to my first month's bill? Or will the credit be applied retroactively?

user_u2lfmo

replied

11 hours ago

to the conversation:

0

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

Hello @user_u2lfmo paperless billing also needs to be set up to take advantage of the $10 self-service discount. When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $1

XfinityThomasC

replied

11 hours ago

to the conversation:

0

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

Thanks again for your help. Appreciate it. brian

MasterLi1

replied

11 hours ago

to the conversation:

0

netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

Question

@user_qjxzvh We appreciate your time in reaching out to us here on our Xfinity Forums. I understand how frustrating it can be when you aren't able to view your programming due to streaming errors. Can you share what type of troubleshooting you've don

XfinityBillie

replied

11 hours ago

to the conversation:

0

M

Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question

U

yes, bank account routing and account number.

user_u2lfmo

replied

11 hours ago

to the conversation:

0

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

Is this something that can be adjusted on the Netgear unit or is it the cable line? ... Modems and gateways do not have "adjustments" to correct out-of-spec power levels or SNR. As stated, you can reduce the excessive power level by adding an attenu

BruceW

commented

11 hours ago

to the conversation:

0

1

netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

Question

U

xfinity support

my new cable box wont be recognized by my tv

Question

•

X1

6

0

Howdy user_u2lfmo You did use your direct the routing information for the autopay, and not a debit card? Debit cards are not eligible for the discount is the reason I am asking.

XfinityThomasB

commented

11 hours ago

to the conversation:

0

4

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

U

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

•

Billing

10

1

0

U

I have sent the direct message.

user_zshw6a

replied

11 hours ago

to the conversation:

0

U

Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

Question

Thank you for providing details into what has transpired. We are happy to look into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this i

XfinityJanelle

replied

11 hours ago

to the conversation:

0

U

Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

Question

Hello, @user_10e039 are you still having issues accessing live TV from the Stream app? Tell us what troubleshooting steps you've already tried, so we do not ask you to repeat. For example, have you taken advantage of the tools within the Xfinity App?

XfinityThomasC

commented

11 hours ago

to the conversation:

0

U

Xfinity stream

Although I’m on network can’t load live tv

Question

U

I can't get to direct messages

user_bykh3i

commented

11 hours ago

to the conversation:

0

U

Payment plan

My services where interrupted yesterday, I made a payment plan yesterday paid 100 and was only asked to pay 50 dollars my service where restored then I woke up today to my services suspended again

Question

U

Suspended account [Edited]

I had my services suspended, I called and made a payment plan, I was asked to pay 50 dollars, I paid 100 towards that plan, services got returned woke up this morning to my services suspended, I have tried multiple times to contact customer support with no success, I need this resolved

Question

•

Billing

7

0

U

Unable to log into email. [Edited]

I am trying to log in

Question

•

Email

5

0