Xfinity Community Forum

Internet Speed Much Lower than Expected

I am paying for the 1 Gbps Internet service and I am currently seeing max download speeds of 320 Mbps. I just replaced the Cable Modem to a Hitron Coda56 supporting DOCSIS 3.1 with the expectation that our wired Internet speeds are closer to 1 Gbps than the 320 Mbps I am seeing. I am testing speed v

Question

•

Your Home Network

13

0

U

Bill

Pay bill on 10/16/2026

Question

•

Billing

8

1

0

U

@XfinityRaul There is no chat icon on this page to click even after refreshing. Is there another way you can contact me? It shouldn't be this difficult.

user_z9x61p

replied

16 hours ago

to the conversation:

0

U

My Cable Lines Are Still Not Buried

We have been waiting for 8 weeks to have our cable lines buried. We've called the customer service line several times and have spent hours on the phone waiting for a representative. Each time they claim that a ticket was made for the order. On each occasion an Xfinity employee comes out to "review t

Question

U

There is no chat icon available on my page. Is there another way we can communicate?

user_z9x61p

replied

16 hours ago

to the conversation:

0

U

My Cable Lines Are Still Not Buried

We have been waiting for 8 weeks to have our cable lines buried. We've called the customer service line several times and have spent hours on the phone waiting for a representative. Each time they claim that a ticket was made for the order. On each occasion an Xfinity employee comes out to "review t

Question

U

Moving houses; need to disconnect Xfinity service effective 11/1/26

Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!

Question

•

Customer Service

17

2

0

U

Everything started working again this morning, regardless of if I use the website or app. I tried both again now and they both still work. However, I guarantee that the same error will pop up again and things will stop working for awhile, then start

user_rhmm1u

replied

16 hours ago

to the conversation:

0

U

Xfinity rewards not t

I get the following meds when I try to access my Xfinity rewards A rendering error occurred: Cannot read properties of null (reading 'fields'). This happens in the app and website, and has happened for several weeks.

Question

O

I have the exact same issue. I have a gold member standing, have no outstanding balanced, my credit is fine and I'm not a new member. I also have a BYOD account, and it says I am eligible for an upgrade, but have $0 toward a payment plan. I have trie

okiwinawa

replied

17 hours ago

to the conversation:

0

H

Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)

Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic

Question

U

Requesting XG1-v4 4K Coax DVR Box Replacement for Failing Old X1 Equipment

Hello, I am currently using an old traditional legacy X1 coax box that is failing and experiencing video output issues. This box is approximately 15 years old. I tried going to my local Xfinity store to exchange it, but they only had wireless streaming boxes in stock, which will not work for my setu

Question

•

X1

10

0

user_08bngy We can help you with that! If you're trying to access your old Comcast.net email, you can visit https://connect.xfinity.com and sign in using your Comcast email address and password. Some Comcast email accounts have also transition

XfinityAirelle

replied

17 hours ago

to the conversation:

0

U

COMCAST EMAIL LOGON

HOW DO i LOGON TO MY OLD COMCAST EMAIL?

Question

jrsdsl Hi there! The Xfinity app is a free app that allows you to manage your Xfinity services right from your phone or tablet. You can use it to view and pay your bill, manage your WiFi, troubleshoot connection issues, and access other accou

XfinityAirelle

replied

17 hours ago

to the conversation:

0

Netgear CM2050v Cable Modem and Asus AX11000 Router

On 10-13-2026 I lost internet access. I checked and there wasn't an outage in my area. I tried removing power from both the cable modem and router. I reconnected both of them several times. All the status lights on the cable modem indicated a connection, but none of the devices on the router had acc

Question

U

Cancellation

I requested a complete cancellation with a phone agent effective October 17, but my account remains active and I was billed again. Please assist in backdating the closure and fixing the balance.

Question

•

Customer Service

10

1

0

U

Bank autopay shows On, but support says not enrolled

My billing settings show checking-account autopay On and paperless billing On. A chat advisor says their system shows bank autopay is not enrolled. My pending 500 Mbps order shows $80/month instead of the quoted $70 with the $10 bank-autopay discount. Nothing has been submitted. Can an employee help

Question

•

Billing

8

1

0

Concern moved here to the Customer Service help section.

EG

commented

17 hours ago

to the conversation:

0

U

I have a ticket number [Edited] and on my account it says no open tickets.

I need to find out status of a ticket I have but my account says no open tickets. I am trying to get a box put in ground to set up my internet because the first technician said my current access was five hundred feet away. MY ticket number is[Edited: "Personal Information"]. I think it is an appoint

Question

B

The issue maybe on the pole. I went back and for with them months got a new router, upgraded my plan. Still after all that our tvs and phones could find my wifi network but there was no internet. I would have to forget the network and the retype in t

BeenOverThis

commented

17 hours ago

to the conversation:

0

Ongoing issues after neighborhood upgrade - how to get resolution?

I am experiencing ongoing connectivity problems that started/worsened after a recent neighborhood line upgrade work in my neighborhood. Previously, Xfinity replaced the drop line from the outside box to my house twice. The second time with a tech visit to inspect the outside box and a threat to swit

Question

Why am I constantly logged out while watching dvr streaming on my laptop?

I was watching an hour long recording, and was logged out in the middle of scenes three times. This was after I watched another show with one interruption. This is very frustrating!

Question

•

Xfinity Stream Website

8

0

user_n3mb9s Hi! I completely understand your frustration, especially after making multiple calls and still not having this resolved. From what you’ve explained, the iPhone 18 Pro Max is still counting toward your available device payment plan

XfinityGabriel

commented

17 hours ago

to the conversation:

0

1

U

dpp issue when upgrading phone

I have multiple calls with no fix on this issue. I am trying to upgrade and get the new iphone 18. currently i only have $600ish available on my dpp due to my fiance trading in her iphone 16 for the iphone 18 pro max a month ago. it is showing her iphone 18 on the dpp but it shouldnt because it was

Question

Let's try this, user_rhmm1u. Open this link : https://www.xfinity.com/membership#faq.On the bottom of the page hit the purple > button, then click the link under where it says "How do I view or redeem my benefits?" It may prompt you to log in the

XfinityThomasA

replied

17 hours ago

to the conversation:

0

U

Xfinity rewards not t

I get the following meds when I try to access my Xfinity rewards A rendering error occurred: Cannot read properties of null (reading 'fields'). This happens in the app and website, and has happened for several weeks.

Question

@user_sjk008 I can help with your Peacock activation concern. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xf

XfinityRaul

commented

17 hours ago

to the conversation:

0

U

Missed Peacock Window

I missed the 90-day window to activate Peacock. I saw some threads on here about direct messaging an Xfinity employee, but I can't even figure out how to open the direct messaging through the website. Is there anything I can do to activate my Peacock? I think we got our internet in April.

Question

U

I'm commenting via this post as my direct message has gone unanswered. I use a CableCARD in my Tivo. It's been working fine, but on Oct 19, 2026 we had a power outage, which caused the Tivo to reboot. After the reboot I get a V58 error (chann

user_7uas3p

commented

17 hours ago

to the conversation:

0

Cable Card Tivo V58 error

cable says not authorized v58 code all channels out. need infinity support for direct message

Question

@user_z9x61p Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to get this line properly buried. To be able to discuss account specifics, please send a direct message by clicking the cha

XfinityRaul

commented

17 hours ago

to the conversation:

0

3

U

My Cable Lines Are Still Not Buried

We have been waiting for 8 weeks to have our cable lines buried. We've called the customer service line several times and have spent hours on the phone waiting for a representative. Each time they claim that a ticket was made for the order. On each occasion an Xfinity employee comes out to "review t

Question