Xfinity Community Forum

NBC glitching

NBC constantly freezes. Are others experiencing this, too? Can anything be done about that? It's extremely annoying.

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Channels and Programming

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Credit

How do I update credit card number

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Customer Service

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Hello @user_s1twrm, a good troubleshooting step is usually clearing the cache of the app. Please follow the instructions in the Clear locally stored data on X1 and Xumo Stream Box from Xfinity article and let us know if the issue has been resolved.&n

XfinityJustinM

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10 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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I really don't know how or what they did. I called the xfinity general phone number to report the problem and the person I got on the phone took care of the problem and fixed it without me having to do anything else.

user_qjlses

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10 hours ago

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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Greetings, @user_jn21a7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up service at your location. You have definitely come to the right plac

XfinityJamesC

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10 hours ago

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My unit isn’t listed, but there’s an active wiring from the last tenant, please add my unit

Moved to [Edited: "Personal Information"] but the unit does not appear. Please add it. There’s a ACTIVE WIRE.

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Hello user_vb1qh9, and thanks for reaching out to us for help with the visit charge for outside work being done. I would be happy to review the visit, and help with getting the charged removed for you. Can you send us a direct message with your full

XfinityEricB

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10 hours ago

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billing problem

Being charged for a $100 technician call that wasn't our mistake. Around May 20 sub-contractors were sent to bury cable. They didn't hook it back up and left. We contacted xfinity about internet being out. On May 23 they sent a technician out. He didn't notice the burying people didn't hook up cable

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How did Xfinity fix the problem remotely?

user_cyk0g6

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10 hours ago

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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xfinity did fix my problem remotely without having to send a technician to my house.

user_qjlses

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10 hours ago

to the conversation:

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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user_b9q1hs Hello! We suggest going here to modify Xfinity User Roles and Permissions. Also, to update your email address, we suggest going here (https://www.xfinity.com/support/articles/update-account-preferences).

XfinityBenjaminM

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10 hours ago

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How do I change from viewer status to manager and put my email in

Change my email and status to manager

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Senior citizen needs immediate help!!!!! Almost was a customer need acct closed!!!

Xfinity history On June 2, 2026,I called them to check on private Internet connection in the senior living facility and was Told yes available at our address will send technician Friday afternoon June 5… During this call, the operator assured me that due to Internet being available, I could qualify

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Devices

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@user_7sesud Thanks for reaching out to us, sounds like you just need to unlink your login information from your prior address. This link has great information on how to unlink your account ID. https://www.xfinity.com/support/articles/switching-betwe

XfinityOrlandoM

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10 hours ago

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Unable to activate Peacock

I’ve tried numerous times to activate my Peacock premium through Xfinity but it keeps telling me that my Xfinity account is already linked to another Peacock account! But I’m using the same log in information. This started when I moved to my new place.

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Greetings, @user_g3mg9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these signal/noise issues. You have definitely come to the right place for assis

XfinityJamesC

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10 hours ago

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Ongoing DOCSIS Downstream Uncorrectable Errors After Tech Visit — Requesting Line/Maintenance Escalation

Hello, I am having an ongoing DOCSIS downstream signal/noise issue and would like this escalated for further review. A field technician came out on Sunday, June 7th, and stated that everything looked good based on the standard checks. However, the issue is still present. My modem signal levels look

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Contract

I want to know when my phone contract finishes?

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Plan

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If Bill pay page won't load How to Pay a Bill with Xfinity Chat assistance

I have your solution because I just did this on 06-11-26. 1. Sign in to your account and select "Contact&Support" from the Xfinity menu bar along the top of the page. 2. In the box "Chat with Xfinity" click the link "Chat with Xfinity assistant" The chat box will appear in the lower right of your sc

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Billing

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Same problem here too. What gives Xfinity?

user_cyk0g6

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11 hours ago

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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Good morning, Can anyone in Xfinity upper management provide any prediction on resolving the issues? hopefully before NFL season starts? if not, hate to say it but, I must find a way to watch football on Sundays. Thank you for your support. V/r, L

elbaamparo

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11 hours ago

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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user_8pomvx Hello! Thank you for reaching out. We'll be happy to take a look at your account and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

XfinityBenjaminM

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11 hours ago

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Urgent: Equipment Already Returned, But Service Still Active

I’ve already returned all of my Wi-Fi service equipment back in the offline store, the staff in store tell me that I just need to cancel my plan online but like I can’t find anywhere to cancel my plan. Can you help me to stop the service?

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Hey @user_m6pqq0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruption. I would be more than happy to offer my assistance looking into t

XfinityJanelle

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11 hours ago

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Chicago outage

Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?

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Urgent: Equipment Already Returned, But Service Still Active

I’ve already returned all of my Wi-Fi service equipment back in the offline store, the staff in store tell me that I just need to cancel my plan online but like I can’t find anywhere to cancel my plan. Can you help me to stop the service?

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Customer Service

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dfb500, That sounds like a plan. We will wait to hear from you.

XfinityAngie

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11 hours ago

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Custom email folders not visible (Support is a Nightmare)

This issue has been dragging on since last week and for whatever reasons Support (thru the Xfinity app) doesn't understand the issue and can't effectively get it resolved. Last week I reported that my custom email folders were "missing". I contacted a support representative through the Xfinity app o

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