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Wrong address
Hello I accidentally put the wrong address on the account service and my internet isn’t activating here so I was trying to get that changed
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Sign-In and Account Management
@user_8nqo4s I am looking into this too. You have to do an official dispute form and then they have 60 days. If they don’t resolve you can take them to court. I did this yesterday to start the clock.
Damage Claim
I have had a damage claim open for 2 months with no resolution.. any suggestions? I have the technician backing up, hitting and breaking our basketball hoop on ring cam... i opened the claim the date it happened... no on at xfinity has been of any help...
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Hey just wanted to follow up to see if you have any new-found success with your fire stick? @user_768sju
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Apparently this lasted 1-2 days. The blue underline is back. Maybe a software update with a missing line or two of code? Anyway, I hope it doesn't recur.
problem with xfinity flex interface
Used to be: the options for Saved, My, Recordings were strongly underlined when in "focus" and could be selected. Recently - maybe yesterday - the underlining is gone. The only variation is a slight brightening of the word. It is MUCH too subtle. Please return to the very visible underlining or othe
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Billing
Please provide billing for my account that was put on seasonal hold 6-25-2026, I was billed for full service
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Billing
user_r9bq09, We understand your cancellation experience did not go as smoothly as expected either, and we appreciate you bringing this to our attention. We will certainly forward this feedback to help continue improving our customer service experienc
The absolute WORST customer service experience
I would never recommend Xfinity to anyone. They made it so hard to cancel service. One rep refused to help me and told me to hang up and call back if I wanted to speak to someone else when I asked for a supervisor or callback from a supervisor. They wouldn’t close account after 3 weeks of trying jus
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2 week delay in activation due to Xfinity agents' errors and misinformation
1. What is the typical process for activating internet at a “WiFi Ready” property that has Xfinity equipment pre-installed? 2. Does it typically take 2 weeks to activate internet service after an order is placed? 3. Does Xfinity charge customers the price quoted at the time of order or increase pric
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Customer Service
If this response is for camasonsid, then NO, there has been no resolution. Same symptoms as everyone else, no emails visible via xfinity app.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hello, mjoreeni! Our team is here to help. Can you please share a bit more detail about the steps you're taking and any troubleshooting steps you've tried already? For example, have you tried resetting your password?
I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help
Unable to receive my email. It keeps asking for a password for imap! What is this? Please help!
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Greetings, user_r5pxfi! Thanks for bringing this important XFINITY Mobile billing and promotion experience to our attention. This is never the experience we want for you as we strive to make every Mobile upgrade a seamless and exciting experience. We
This experience has been a nightmare
This experience has been a nightmare. I called Xfinity Mobile on May16th and purchased an Iphone 17e on the $400 discount when transfering in a line. I was told the phone would arrive in 3 business days. The phone did not arrive for over a month. It ended up shipping to New Jersey and I live in Cali
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Xfinity is a scam.
Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s
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Devices
I also had a horrible experience cancelling my service. I scheduled a cancellation date that they "forgot" about and proceeded to charge me the next month. I had to call in and waste an hour of my day because Xfinity forgot to process a cancellation
The absolute WORST customer service experience
I would never recommend Xfinity to anyone. They made it so hard to cancel service. One rep refused to help me and told me to hang up and call back if I wanted to speak to someone else when I asked for a supervisor or callback from a supervisor. They wouldn’t close account after 3 weeks of trying jus
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Hello user_8nqo4s thank you for reaching out and adding your voice to the conversation. We'd be happy to look further into your damage claim and provide as much updated information as possible. Please send a direct message by clicking the cha
Damage Claim
I have had a damage claim open for 2 months with no resolution.. any suggestions? I have the technician backing up, hitting and breaking our basketball hoop on ring cam... i opened the claim the date it happened... no on at xfinity has been of any help...
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@user_a4np44 I appreciate you looking into transferring your services to your roommates name. I would be more than happy to review the ticket that was submitted on your behalf to see what's the status. Please send a direct message by clicking the cha
Moving out. Want to transfer ownership of Xfinity WiFi account/equipment/service to my roommate who is staying put
Hi! As the subject says, I'll be moving out of my current place later this month. I currently own the Xfinity WiFi plan at my house, pay the monthly bill for current service plan, and then my roommates each pay me back for their portion of the WiFi. However, since I'm moving out, I no longer want to
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Xfinity Now paid for never received
I paid for xfinity now.The transaction went through an order was never made.A confirmation email was never received.My funds are stuck in pending.I cannot access them.X finity has no information, my bank says.Xfinity has the money xfinity says they don't
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Customer Service
Thank you so much for sending us a DM, @user_j679jx! We did receive the message and will continue working with you there.
Cancellation Confirmation
I called to get my service disconnected and she said she did but I never get a confirmation email and my bill still has a balance due tomorrow.
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Community Best Answer
I am happy we were able to get your account all squared away, and cancelled today @user_j679jx! Please don't forget to return the equipment within the next 10 days to any local Xfinity Store or UPS store. UPS will box it up, label it and ship it back
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Cancellation Confirmation
I called to get my service disconnected and she said she did but I never get a confirmation email and my bill still has a balance due tomorrow.
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