Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (505.4K)
Charged for the returned equipment
I have moved from DC to CA recently, and returned my xfinity equipment there more than a month ago at the Xfinity shop. I am however being charged $150 for unreturned equipment. I find it outrageous as I was constantly harassed by emails and calls for the past month. I had to go to the xfinity shop
Question
•
Billing
Xfinity Stream not showing as an app on a firestick
I have just purchased a new firestick through Amazon and have attempted to download the stream app on my home network. When I type in the app store, it doesn't come up as an option, instead listing other streaming options. I have downloaded other apps, so I know it is not a network issue. Can someon
Question
•
Non-X1 Service
Payment for equipment after i lost it in a fire accident
On July 13, I lost my house in a fire accident and have been dealing with the aftermath of that situation. After the incident, I canceled my subscription because I was no longer able to use the service. However, I have now been informed that I will be charged $250 for not returning the equipment. Gi
Question
•
Billing
I totally agree. [Edited - Inflamitory]!
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
Hello user_62yvfc! Can you tell us how you're attempting to access your ESPN+ subscription?
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
Question
Good afternoon @user_7aqip5. We can check to see what is going on with your previous account. If you could send our team a direct message with your full name and full address, we can further investigate. To send a "Direct Message" ("Private") m
Wrong address
I moved 3 months ago and brought my modem with me. I contacted Xfinity and thought it was taken care of. I keep getting billed correctly, so all is well. I’ve got a cancellation request that just came through from my old address, I can’t log in because they say I don’t have an account. And yet c bil
Question
[Edited - Inflamitory]!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Uninstalled Google Messages updates and then reinstalled them. That is what fixed it.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
Yeah you have to go into Google app store and uninstall updates for Google Messages and then reinstall. That's the only way to get it working again.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
Payment
Trying to make a payment on my now mobile phone but keep saying service not found
Question
•
Customer Service
user_zq96xr Thanks for letting us know you’ve submitted a complaint. Once a regulatory complaint (such as FCC, BBB, or similar) has been opened, that concern is routed to a specialized team for review and handling. Because of this, we’re unable to co
Un-Authorized Charges
I had a payment arrangement on my account for 8/3. I went into the arrangement on 7/31 and paid a partial payment from the modify arrangement option. Now on 8/3 instead of charging what was left on the arrangement, XFINITY charged the whole arrangement sending my account into overdraft. I spent hour
Question
Concern moved here to the E-mail help section for assistance.
Issues trying to get my email [Edited]
trying to get my mail [Title Edited: "Personal Information"]
Question
@XfinityNatalie So copy and paste, copy and paste for any and all responses from Comcast / Xfinity? Guess you get what you pay for? Which is... nothing?
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wrong address
I moved 3 months ago and brought my modem with me. I contacted Xfinity and thought it was taken care of. I keep getting billed correctly, so all is well. I’ve got a cancellation request that just came through from my old address, I can’t log in because they say I don’t have an account. And yet c bil
Question
Also he said his name was James. James Williams
Agent Name "James" encouraged me to switch to AT&T
Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe
Question
I, too, had the exact same issue with a representative who said he was an Xfinity employee but wanted me to switch to att&t because they were partners for internet. They ALMOST got me! But thankfully, I figured out the scam in time. They are ruth
Agent Name "James" encouraged me to switch to AT&T
Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe
Question
Good afternoon, user_nc51kl! We appreciate you reaching out with your service restoration concerns. Are you experiencing an issue with making your payment online from the XFINITY app or XFINITY website?
XfinityNatalie
commented
11 hours ago
to the conversation:
0
0
Restore service
I am unable to make a payment online. How can I restore services?
Question