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I have additional questions about a bill.
Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?
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Billing
Hi user_59vmnw! Thanks for visiting our Xfinity Forum. We appreciate you reaching out about this low-hanging line. Please know my team is always here to support you. To assist you with this, please send us a Direct Message. Here are the detailed step
Low Cable clearance from driveway
Cable hangs to low across driveway four trucks to enter. Also is 7' above ground where pedestrian's walk.
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@WillyY I appreciate you making us aware that your emails are being flagged as spam via Forums. You will need to contact our Customer Security Assurance team by visiting this link for assistance https://spa.xfinity.com/help/network-abuse?faq=report-o
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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joei65 Thanks for creating a post. With the smaller TV boxes, some models have a built-in SD card that provides up to 25 minutes of buffering to pause, rewind, or fast-forward live TV on the current channel. So there isn't a setting to change for the
New X4 cable box adjust to 1 hour pause time
The old X1 box would pause for 1 hour and when CRC was turned off it would have the previous hour available. The new X4 box doesn’t have this setting that I can find. Is this still possible with the new WiFi X4 box?
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Missing $300 credit
Hi, I signed up for Xfinity with the incentive that we would get a $300 credit to put towards our internet. We have not seen that credit at all and I try to contact the salesman but get no answers. Our internet keeps getting shut off and we’re not sure what to do.
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Customer Service
@CLsupra Actually, 1.2 and 45mb up is the coaxial service and is the max speed offered through there. You are correct the xb8 will not achieve 1.2 speeds. With fiber however it is 1 gig down and 1 up. No it doesn’t get to 1000 wit
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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What upgrade? The only upgrade is what you have to pay for. I don't like it.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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mgm12 Great questions, our team can check the status for you. I sent a direct message about 3 hours ago, did you have a chance to review it? Please respond there with any followup questions and information.
No emails for a 3 day period from last week...need a live agent
I have a 3-day gap in my emails from last week, and an agent said he created a ticket for it yesterday after a chat. I have nothing since, and my account shows no open tickets. I cant find a way to reach a live agent again. I want to find out what is happening with this gap, and whether there is a t
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Porting Out Mobile Number
It’s unbelievable they are getting away with this. We have been trying to transfer to Spectrum for a month now via phone, email, text. Went in person and told they cannot help. Spectrum agent spent 6 hrs with Xfinity and me trying to retrieve pin without success. Yesterday I filed a complaint with t
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Customer Service
chuymjc2 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re dealing with this, especially needing your connection for work. I can see how frustrating this has been. It sounds like you’ve
Second Day of Xfinity Outage in Pooler, GA - No Updates and Unable to Work
This is now the second day of internet outages in my area. Yesterday the outage was listed as a network improvement issue, and today it shows network damage. The estimated restoration time has already passed, but service is still unavailable. I work from home and require a stable internet connection
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I got a repair ticket started two days ago. I have a number for it. It's and "ECM" level ticket. The agent said he would set a check-in reminder of some kind for himself for today, but I haven't heard anything, and I don't know how to get any other u
No emails for a 3 day period from last week...need a live agent
I have a 3-day gap in my emails from last week, and an agent said he created a ticket for it yesterday after a chat. I have nothing since, and my account shows no open tickets. I cant find a way to reach a live agent again. I want to find out what is happening with this gap, and whether there is a t
Question
Second Day of Xfinity Outage in Pooler, GA - No Updates and Unable to Work
This is now the second day of internet outages in my area. Yesterday the outage was listed as a network improvement issue, and today it shows network damage. The estimated restoration time has already passed, but service is still unavailable. I work from home and require a stable internet connection
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Customer Service
Hello, @user_8ncw2q thank you for reaching out over Xfinity Forums. I definitely understand wanting to check on the account ownership change with the ticket now showing closed. I did want to help get the proper expectations set up that when the trans
account ownership change
Hi :) I filled out the account ownership transfer forms about 2 weeks ago and my ticket says "closed" but I'm still listed as the account manager. Wondering how to resolve this? I've already moved out and just need to transfer the account to my old roommate. My ticket number was [Edited: "Personal I
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user_kyit19 Thank you for taking the time to reach out to us here on our Xfinity Forums. We definitely understand how important it is to take care of those downed lines. You can always report downed lines by using the directions in this link. Otherwi
Dangerous multiple down wires
I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA
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Let's take a closer look at things so that we can help resolve this for you, @AngryFT2026. Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" ico
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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Dangerous multiple down wires
I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA
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Customer Service
The phone has arrived. I was chatting with Xfinity yesterday (which now I'm convinced wasn't a real person) and they said I would recieve a copy of my contract within 30mins. It's been over 12hrs and I still don't have it. They said it would detail
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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Fix payment option
I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill
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Network
@user_il6gj7 We are happy to help. Without sharing any personal information what questions do you have about your bill and installment plan?
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I have additional questions about a bill.
Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?
Question