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@user_v8x9xm Thank you for reaching out to let us know about the issue you are experiencing the same issue with your Xfinity app. Can you please tell me if you are receiving an error message when you attempt to login?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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XfinityBillie, there are no errors, users in Android systems, just plainly are NOT receiving the notifications. We've been trying to get Xfinity programmers to look back on the code to see what was deleted in Xfinitys end, that caused this. IP
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Xfinity support
Multiple reschedules and appointment cancellations without my knowledge or consent. I’ve spoken to various agents and a supervisor plus many different chat agents. I am supposed to be scheduled today and one agent says I am and then the next says not scheduled. I am an employee who works for Comcast
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Customer Service
Cancel MLB Extra Innings
I think my son subscribed to MLB Extra Innings on accident. I cannot figure out if he actually did, or how to cancel it. Please cancel the subscription if it is attached to my account now. Thanks
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Customer Service
@user_67z6fn Since the bill statement did not provide an explanation I'll review your statement with you to find some answers. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign
Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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It is now gone. Obviously something has been done because I gave up on trying anything anymore.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@XfinityThomasC Thank you for yourquick response. My bill just says Xfinity plan is $98, last month it was $55. No explanation of increase.
Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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Hello @user_yrwh64, thank you for taking the time to leave a post. I can certainly understand how upsetting and frustrating this situation must be. If you disconnected both your internet and mobile services but continued to receive charges, especiall
Same issues years later
In reading many of these posts, they all seem to be dealing with the same issues I have. No one is on the same page. I canceled internet but continued to get charged. I canceled mobile service and again was charged. Each charge has been increased in amount. No one is available to help. In fact I've
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Xfinity Support Hang Up Everytime I Request Cancelation
I have called Xfinity support. Each time, I have requested cancellation. The customer support representative goes on and on about plan options, then conveniently hangs up once I confirm cancelation. I need to cancel service immediately, but I'm blocked by poor business practices designed to give a d
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Customer Service
Hello, @user_v3ov1q Xfinity offers a $10 internet option through its NOW Internet plan, which is a prepaid home internet service. This plan includes unlimited data and WiFi equipment, with no commitments required. Additionally, Xfinity provides affor
Looking for wifi [Edited]
I live in subsidized housing. My name is [Edited: "Personal Information"]. Someone told me that Wi-Fi is $10 a month here. [Title Edited: "Personal Information"]
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uas300 Always a pleasure to help! The HDMI and laptop is a solid way to test this out. Hope your morning is going smoothly. Was the plan to test the HDMI from the laptop today?
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
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Hi - I did select an issue and then agent but it kept looping me back with the same message "I can help with most issues but if not get you to an agent". Never got an agent and gave up after 10+ minutes because I was frustrated. I did al
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
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I need to set up an appointment to relocate my Internet cable since is a hazard for the pool construction
We have a cable hanging in the back to our house that is not allowing our pool permit to pass. The addres is 136 Santander and is not the address showing in our account. How we can set up an appointment with the technician and how much will be?
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Devices and Equipment
Hello, @user_28656p I know these types of situations are a huge inconvenience and very stressful. Especially if you've called and spent a ton of time on the phone. Visiting an Xfinity Store sounds like our best bet to get the phone working. You can a
I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
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Closing old thread
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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user_mv17dd It just looking to confirm your Xfinity email login, that is the password you would use for the Xfinity app and various other Xfinity apps.
XfinityTommy
commented
15 hours ago
to the conversation:
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[Title Edited: "Personal Information"]
Thunderbird stopped working a day ago and keeps asking for password
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