Xfinity Community Forum

I have experienced 3 outages in less than 24 hours, and I am concerned about the frequency of these interruptions. I was previously given the option to upgrade my current modem. However, I was told by a supervisor that my current modem is the best modem for our current Internet setup. I had also tri

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Your Home Network

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I switched form Verizon to Xfinity mobile. We have 3 phones that have one bar (sometimes) , Switches to SOS at times, wifi calling on always and still have dropped calls and no service. PLEASE HELP

user_159b27

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8 hours ago

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Transferred to Mobile but no service

Just activated Xfinity Mobile and transferred but no service when done. What do I do?

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user_i2q9jl Hello! Thank you for reaching out. We'll be happy to help you make changes to your services. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" ico

XfinityBenjaminM

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8 hours ago

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Xfinity Support

I need to cancel and remove the NBA League Pass subscription from my account. jrc

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@user_kg5wgi Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration and that you are looking for options to lower your bill and still keep the services you love. Our team would be more than happy to

XfinityBillie

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8 hours ago

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Xfinity: Loyalty Should Not Be a Penalty

I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai

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@user_8wky0k let's take a look at your account and see if there is a reason for these emails. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Dire

XfinityThomasC

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8 hours ago

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cutting off my service

My bill is paid monthly via my bank automatically. My bill was paid last month AS ALWAYS automatically and I am getting emails threatening my service saying I didn't pay it. I have called many times, given you the proof from my bank including their case number that they used to verify the bill was p

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Plan Builder Not Working

I tried to change my service over to the 1 Gigabit 85$ for 5 years offer a week ago (using https://www.xfinity.com/digital/offers/plan-builder), got a confirmation, and nothing changed. I have done this again today, and hoping it will post this time. I can share screenshots and documentation as need

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Customer Service

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Xfinity not working

My xfinity is not working and these kids want to look at TV

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X1

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Ownership transfer

My gf and i went to my local xfinity store a few weeks ago in hopes of transferring my gfs account into my name, but it seems like i got my own internet plan & account instead. How could i go about getting this fixed?

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Customer Service

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replace the missing exterior cable-box cover

Exterior box cover is missing

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Xfinity: Loyalty Should Not Be a Penalty

I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai

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TV Service Main TV

My Xfinity TV service has been experiencing error XRE-03062 for two days. There is no reported outage, and I cannot get a live representative because the automated system keeps telling me a restart is in progress. This issue has not been resolved. I need a live technical support representative to in

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Channels and Programming

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wow thank you so much for replying!! I'm using billpay-i have confirmed my bank uses electronic payments not a check. i've paid this way for years. I have both a confirmation and a case number from my bank. it is not on my end.

user_8wky0k

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8 hours ago

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cutting off my service

My bill is paid monthly via my bank automatically. My bill was paid last month AS ALWAYS automatically and I am getting emails threatening my service saying I didn't pay it. I have called many times, given you the proof from my bank including their case number that they used to verify the bill was p

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Which Xfinity ID do I use during the Yahoo switch over

Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks

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Email

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@user_nater Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to take a look at the account to see if it is eligible for symmetrical speeds as not every location is capable of achieving those speeds. Please sen

XfinityBillie

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8 hours ago

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Upgrade to 500 / 500 service

Today I chose to upgrade from 300 down / 35 up to the 500 down / 500 up / unlimited data service -- however after the order went through it updated to 500 down / 35 up. How do I get this corrected? (I did try the Xfinity Assistant and it gets confused thinking I have an outage. I haven't found where

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Formal Escalation: Xfinity EPON Customer-Owned Router Provisioning

I am requesting escalation to the Xfinity EPON provisioning or network engineering team to complete a customer-owned router (COAM) conversion for my fiber internet service. Current Configuration My Nokia NKFN11AEL 10G-EPON ONT is currently connected to an Xfinity XER10 gateway, with my Ubiquiti UniF

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@user_89uwvo Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you would like to use your own UniFi gateway with the Onu device without the XER10 gateway. Our team can definitely help you further with this

XfinityBillie

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8 hours ago

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Formal Escalation: Xfinity EPON Customer-Owned Router Provisioning

I am requesting escalation to the Xfinity EPON provisioning or network engineering team to complete a customer-owned router (COAM) conversion for my fiber internet service. Current Configuration My Nokia NKFN11AEL 10G-EPON ONT is currently connected to an Xfinity XER10 gateway, with my Ubiquiti UniF

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user_2s79s6 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you already removed the Xfinity Gateway from the account?

XfinityDemetrise

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8 hours ago

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Provisioning Member Owned Router with Residential Fiber EPON Service

I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly

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user_d4l8xx you might be using the wrong link to sign in. Have you tried updating Auto Pay in the Xfinity app? Or make sure you're signed into https://www.xfinity.com/.

XfinityJosephA

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8 hours ago

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I can't get to home screen

I am trying to enroll in the auto pay. But when I sign in it gives me the community forum, and I can't get to any other screen there's no home screen. there's nothing.

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