Xfinity Community Forum

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what if i don't want to use yahoo

user_liaa4z

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9 hours ago

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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New Xumo box asking for PIN

I received a new Xumo box after a storm made the old one inoperable. During setup it asked for a PIN and i have tried every PIN that I ever used as well as the last four digits of my phone number and nothing works. I talked to 4 different people on the phone and no one could help me.

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Flex

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Hello, Unfortunately, yes, I am still unable to launch HBO/MAX. I subscribe through Xfinity and only view HBO/Max on my TV (not my computer or phone). I logged into my Xfinity account online and followed the trouble-shooting instructions provided fo

user_3q4som

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9 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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user_ptyccd Appreciate the details! Are you watching this local content from an Xfinity box in the home or via a system like a Roku or Smart TV?

XfinityTommy

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9 hours ago

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Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

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@user_kakkim feel free to follow the steps in the post to send us a direct message, so we can schedule an install 👍

XfinityJosephA

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10 hours ago

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New PRO hardware

I recently upgraded my Xfinity Services. I’ve received the new equipment. Can I arrange for an Xfinity tech to come and install it?

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Thanks! I've sent the direct message.

user_b8lx31

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10 hours ago

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Equipment shipped way too early

I placed an order for service to start at an address I'm moving to (renting) in late August. However, Xfinity texted me saying they were going to deliver it yesterday. Since I currently live hundreds of miles away, I contacted support, and they told me it was all fixed and squared away to be deliver

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Thank you for reaching out. I am sorry to hear about your email issue @user_qk2oo3 Have you already moved your Comcast email address to Yahoo?

XfinityDena

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10 hours ago

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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user_xpo7f3, thanks for reaching out to Xfinity Support. I'm sure this has been stressful, and I am so sorry things were not handled correctly. I would be happy to take a look and see what we can do to fix this. Please send us a DM with your na

XfinityAngie

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10 hours ago

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Service Cancelation

Hello, I contacted Xfinity support months ago to cancel my service. In which the representative TOLD me that my service was canceled. However, I just received a message telling me that my account has overdue payments heading to collections. This is absolutely ridiculous as I haven’t used Xfinity ser

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Are you able to try setting up the backup account info with a different email by chance?

XfinityThomasD

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10 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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... I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info ... That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long stan

BruceW

commented

10 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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Hi there, @user_3fu5kd. Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting a XG1v3 DVR box. We can check to see if they are still available in your area and what the order status is. Please send a dir

XfinityFrank

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10 hours ago

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Trouble getting the right DVR box

I had an XG1v3 DVR box that was having a lot of problems after having it for probably 4-5 years. I went to the local Xfinity store to exchange it and I was given an XG2v2-P. I was told it is the same box only smaller, and he showed me that it has the same connections on the back. I got it home and f

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Pairing remote to Samsung TV

I cannot pair my XR15 v2 UQ remote to my Samsung tv. I tried the A/D, 981 method and hit the red-to-green and then blue light, but when I press the Xfinity and info buttons together, I never get an onscreen code and the red light flashes green/red/greed/red, etc. what am I doing wrong?

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X1

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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Email

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Service Cancelation

Hello, I contacted Xfinity support months ago to cancel my service. In which the representative TOLD me that my service was canceled. However, I just received a message telling me that my account has overdue payments heading to collections. This is absolutely ridiculous as I haven’t used Xfinity ser

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Customer Service

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I would like to schedule the installation!!!

user_kakkim

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10 hours ago

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New PRO hardware

I recently upgraded my Xfinity Services. I’ve received the new equipment. Can I arrange for an Xfinity tech to come and install it?

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Hello, @user_iwyee3. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

commented

10 hours ago

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Customer Service

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Hi there and welcome to Comcast @user_b8lx31. I am sorry about the confusion. I am happy to take a look at the order and equipment for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor

XfinityRoberto

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10 hours ago

to the conversation:

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Equipment shipped way too early

I placed an order for service to start at an address I'm moving to (renting) in late August. However, Xfinity texted me saying they were going to deliver it yesterday. Since I currently live hundreds of miles away, I contacted support, and they told me it was all fixed and squared away to be deliver

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DeerbrookPlace, thank you for reaching out through Xfinity Support. I would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the &ldquo

XfinityAngie

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10 hours ago

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: Exposed Cable in HOA Common Area – [Edited]

I am reporting an exposed orange Xfinity cable at [Edited: "Personal Information"] I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located. The cable has been lying above g

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It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

user_iwyee3

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10 hours ago

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I want to cancel my internet service

Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.

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