Xfinity Community Forum

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Unable to call from overseas: Active mobile line billing issue

Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

commented

14 hours ago

to the conversation:

0

U

Options for local or network stations on NOW TV

I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?

Question

Hello @user_fnrn0b, thanks for taking the time to create a post. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. P

XfinityMarshante

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14 hours ago

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NFL network

I am quite upset that the NFL network is no longer being provided by Xfinity. I I hope that this situation will be rectified before the season starts. I do not want to switch Cable providers, but if Necessary I will the NFL network and Redzone are a main stay in my home. I hope you are negotiating a

Question

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I have sent the direct message!

user_38soq7

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14 hours ago

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Peacock

I recently moved and I my membership hasn’t transferred over to my new house. Did I lose the subscription? I tried to sign in using my xfinity account, but I only have the version that lets me watch live TV

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Xfinity needs to fix the NFL Network and Red Zone problem ASAP. Negotiate the best deal and move on….if not REDUCE Xfinity monthly payments accordingly. DO SOMETHING!!!

user_vhx14t

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14 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Concern moved here to the E-mail help section.

EG

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14 hours ago

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Comcast email

Why is my email blocked, [Edited: "Personal Information - Email Address"]

Question

user_rvu7yw, Hi there! Thanks for reaching out. I can understand why you'd feel frustrated. It sounds like you've experienced a significant difference in performance after the change, and that's certainly not the experience you were hoping for. You'v

XfinityGabriel

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14 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

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Landline

After changing my modem my landline phone is not working

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Home Phone Service & Equipment

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JaxInMichigan Good morning, and welcome to Xfinity Forums! Sometimes an appointment can get cancelled if there is a known service interruption. I'd be happy to take a closer look into what happened with your appointment, and get you in the right dire

XfinityKassie

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15 hours ago

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Escalation Request – Confirmed Technician Appointment Canceled Without Notice

I am requesting assistance with an unusual scheduling issue that I have been unable to resolve through normal customer service channels. I had a confirmed Xfinity technician appointment scheduled for August 8, 2026. I did not cancel or reschedule that appointment. However, I subsequently discovered

Question

wjn2004 Hello there! Thank you for reaching out to our Xfinity Forums regarding your line concerns. We definitely want to get this addressed as soon as possible. I'm happy to take a look and see if a maintenance ticket has been issued, and what the s

XfinityKassie

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15 hours ago

to the conversation:

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Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

Question

@user_54vdw9 @XfinityJoe Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini

EG

commented

15 hours ago

to the conversation:

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EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

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Ok thank you for the help!

user_54vdw9

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15 hours ago

to the conversation:

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EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Good morning @user_54vdw9 we see your DM and will respond there shortly.

XfinityJoe

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15 hours ago

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EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

0

Escalation Request – Confirmed Technician Appointment Canceled Without Notice

I am requesting assistance with an unusual scheduling issue that I have been unable to resolve through normal customer service channels. I had a confirmed Xfinity technician appointment scheduled for August 8, 2026. I did not cancel or reschedule that appointment. However, I subsequently discovered

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

0

U

EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Hello @user_euh7u6 Thanks for reaching out. We appreciate you wanting to move the service with us. We'd be happy to help. Were you running in to a specific error message? How far can you get online?

XfinityMatthew

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15 hours ago

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Need a call back from customer service

Updating services and transferring services. Have tried several times on line.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

0

Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

Question

Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

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Customer Service

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G

After three months of calling and having countless technicians come out, they finally concluded that the problem is with the node and the cables coming from the node. They told me that this is a “temporary line,” but apparently that temporary line ha

George1_

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15 hours ago

to the conversation:

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G

Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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Need a call back from customer service

Updating services and transferring services. Have tried several times on line.

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Customer Service

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