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Access online to Comcast email
I was able to access my Comcast email online last month but have not been able to login this past week. It tells me 400 bad request. How can I fix this?
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@user_xmdzu0 Thanks for reaching out to us, we do hate to see you leave but we understand your concerns. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone. I was directed to call, but I am unable to complete this by phone. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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Thank you for acknowledging.
I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl
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Hello, @user_isd10b thank you for sending the direct message. I did want to help get the proper expectations set up that our communications work more like an email and not instant message. There may be delays in our reply while we're gathering inform
I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl
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Peacock Premium addition
I was told that the above addition could access NBA games aired on peacock once activated. So far, every time I attempt to open a game, I am told I need to PAY for a subscription! How do we get this resolved promptly?
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Sign-In and Account Management
Done. However there has been no acknowledgement as to receipt.
I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl
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user_isd10b Hi there! Thanks for using our Forums as a tool to contact us. We appreciate you brining this to our attention and our team is here to secure the line. To get this started can you send us a DM with your name and address so we can start wo
I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl
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I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl
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Customer Service
Thanks for reaching out to us we do apologize for any inconvenience you're having. Can you give us a little more detail on the assistance you need?
I need help desperately
I purchased a new phone for my 76 yr old husband tel. He does not use email and can't remember any of his passwords anymore. I can proceed by getting him a new account because he'll never adjust with a new #. Is there a way for me to get live assistance ? His account is now locked.
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Hmm, we'll be happy to investigate this further to see if we can figure out what is going on. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In"
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Jonpf2, thank you for reaching out to Xfinity Support. We would be happy to help you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locat
Associate my SSID with your account
Can you manually verify my in-home network SSID is registered on my account? Using Xfinity as my Internet provider and their router that provides Wi-Fi, an Amazon fire stick, and the Xfinity stream app, I am not able to use many channels because I get the error “out of Home: unknown SSID”. All of th
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I need help desperately
I purchased a new phone for my 76 yr old husband tel. He does not use email and can't remember any of his passwords anymore. I can proceed by getting him a new account because he'll never adjust with a new #. Is there a way for me to get live assistance ? His account is now locked.
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Sign-In and Account Management
Thank you for reaching out. While we’re sorry to hear you’re considering leaving, we understand your concerns. To get started go ahead and send me a direct message including your first and last name and complete service address. &
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone. I was directed to call, but I am unable to complete this by phone. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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Hello @whatnamesrleft the Wi-Fi name and password is usually something you would want to have set up to use. But we can certainly double-check the account to see what it is showing listed for your device and the MAC address since if any of that is in
We can't connect to your device
The app wants to setup wifi name and password. My replacement gateway doesn't have WIFI. It also wants to activate my device. I'm currently using it and activated it early this month! It wants me to scan my modems label. Did the system forget already, or unprovision the gateway/modem while the inter
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help with a bait and switch incident- who do I contact- BBB??
I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait
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Channels and Programming
Hi there, @user_4i3nki . Thanks for reaching out to us here on the Community Forum. That is correct, that model of TV is not currently compatible with the XFINITY Stream app, unfortunately. I can understand your frustration at this inconvenience. You
Xfinity App Unavailable on TCL Google TV
I just purchased a brand new TCL 75QM7K TV. While setting it up, I discovered that the Xfinity Streaming App is not available on Google TVs.... WHY???!!!! This is unacceptable. The Xfinity Streaming App should be available on all TVs as all other apps like Netflix, HBOMax, Prime Video, Disney+ are.
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Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone. I was directed to call, but I am unable to complete this by phone. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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Customer Service
Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution
Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes
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Plan
Hello @user_d0bm74, I understand how frustrating it can be to miss out on the current playoff series. It has been a while since hoops have been this good! Have you completed the activation process for the peacock premium service by following the inst
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Peacock Premium addition
I was told that the above addition could access NBA games aired on peacock once activated. So far, every time I attempt to open a game, I am told I need to PAY for a subscription! How do we get this resolved promptly?
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