Xfinity Community Forum

If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

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5 hours ago

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Internet is and a

How do I find my Wi-Fi ID and password for my new resident

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Service cut back on

I just paid my bill when will my service be back on

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Hello, @user_w74dxx. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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5 hours ago

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Need help migrating to bulk account

Hello, my apartment building is switching to a bulk plan. My individual retail account was disconnected due to a past-due balance, and my personal equipment is locked. I need an official employee to help me migrate my equipment to the new community bulk account. Please help.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Wifi at home

I do not have the auxiliary point at home to make my wifi work. What must I do

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Billing

I cancelled my Xfinity account and internet via phone on July 16th and confirmed on call I will not be charged for August since I didn't use the equipment, internet, or even live in the same state as of August 1. I've been receiving calls about collection of a payment of a monthly charge that seems

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Billing

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Ipad Scam?

Last Year I was moving and looking for internet and Was presented with the free Ipad with internet deal, the contract is now over and I keep getting notifications of autopayment failed and now overdue payments, the ipad is no longer on my account and everything I contact support, they say they do no

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Devices

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user_krhbg2 I completely understand, and we want to do our part to get service working! A reactivation typically involves a payment most of the time. But having this additional information truly helps. We'll always try to resolve as much as we can pu

XfinityJosephA

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5 hours ago

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Reactivate Service

Just want to chat with an agent to reactivate our services

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Outlook Express and I guess Samsung email.

user_z34mz9

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5 hours ago

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email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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Greetings, @user_8fjrfe! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this ongoing request. You have definitely come to the right place for assistanc

XfinityJamesC

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5 hours ago

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Losst aervice request

I've been trying to get Comcast to remove lose trip and fall hazard for two months. Even got a few responses saying they're working on it. Today's report is Your Ticket Request [Edited:

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@XfinityShawn We were on Seasonal xfinity but we have returned and our tv is not getting us to any channels. It shows a message that the updates may be still in the process. Can you check the status?

user_72biw7

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5 hours ago

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I can't get my cable to work at all

Hi, I can't get my cable to work at all. I unplugged the box. I even tried Xfinity Stream, but that doesn't work. I tried calling the local stores, but I can't get through. I also tried calling the corporate number, and I can't get through there either. My internet is working; it's just my TV servic

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

to the conversation:

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U

Need help migrating to bulk account

Hello, my apartment building is switching to a bulk plan. My individual retail account was disconnected due to a past-due balance, and my personal equipment is locked. I need an official employee to help me migrate my equipment to the new community bulk account. Please help.

Question

Good Morning, @user_718a7z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with attempting to close your account, it certainly is not what we want for our customers. I would be m

XfinityAdrienne

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5 hours ago

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Formal Cancellation Request – Unable to Cancel Services

Subject: Formal Cancellation Request – Unable to Reach Xfinity Support I am requesting immediate cancellation of all our Xfinity services: television, internet, and landline. Our landline number was transferred to Hotwire on October 27, 2026. Xfinity continues to claim the transfer is "in progress"

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@user_700231 Hello there, we are here for you. Please feel free to send us a DM with your full name and complete address. We will be happy to review your account billing details with you and find out the best resolution. How to Send Us a

XfinityPeterH

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5 hours ago

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Billing Dispute

I have a billing dispute from June 2026 that has yet to be resolved. I have contacted Xfinity customer service three times on the issue and have been given different answers each time without resolution. Who do I contact to get this finally corrected? It seems that none of the customer service repre

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@user_701889 , Thanks for reaching out to us via Forums. I would be more than happy to review your account to confirm the promotion details for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in th

XfinityRaul

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5 hours ago

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Billing Clarity

I enrolled in Xfinity through my apartment community’s Updater app, which advertised Gig Internet for $50/month. However, my order confirmation shows $110/month. Since I enrolled through the apartment’s promotional link, can you verify whether the apartment-specific $50 promotion was applied to my a

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@XfinityJosephA Our account is paid in full. We are looking reactivate our service that we cancelled!! We have a credit balance of $59.04!! I literally stated I am looking to chat with agent about reactivating our service. There w

user_krhbg2

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5 hours ago

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Reactivate Service

Just want to chat with an agent to reactivate our services

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Thank you! I am new to the community forum and wasn't sure where to post. I appreciate your help!

user_700231

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5 hours ago

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Billing Dispute

I have a billing dispute from June 2026 that has yet to be resolved. I have contacted Xfinity customer service three times on the issue and have been given different answers each time without resolution. Who do I contact to get this finally corrected? It seems that none of the customer service repre

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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Billing Dispute

I have a billing dispute from June 2026 that has yet to be resolved. I have contacted Xfinity customer service three times on the issue and have been given different answers each time without resolution. Who do I contact to get this finally corrected? It seems that none of the customer service repre

Question

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Formal Cancellation Request – Unable to Cancel Services

Subject: Formal Cancellation Request – Unable to Reach Xfinity Support I am requesting immediate cancellation of all our Xfinity services: television, internet, and landline. Our landline number was transferred to Hotwire on October 27, 2026. Xfinity continues to claim the transfer is "in progress"

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Customer Service

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Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy

I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account

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Email

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App update

App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites

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Xfinity Stream Website

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