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@user_4g3dt0 Thanks, they would only be like that when they've been activated. What happens when you try to sign in to stream the content with your Xfinity username?
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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All set, thanks for the help
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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It's an Iphone 12, the app used to work, now it doesnt
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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My phone and laptop occasionally and they usually have 1-2 bars of signal
Limited connection in basement
Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resentin
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Good afternoon @user_49dtai. Besides the gym equipment, what other devices are you trying to connect in your basement?
Limited connection in basement
Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resentin
Question
user_g85rr3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Poor customer service and can’t trust what any representative says
I am filing this formal complaint regarding a simple issue that has remained unresolved despite 5-6 separate attempts to fix it through every available channel (In-store, Phone, and Chat).
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jxgagne Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Replacement/ Reactivate Promotional Card
Hi, I recently just that the prepaid card I received through a promotion had an expiration date. I would like to check if it’s possible to have a replacement card issued, as I just had a baby and left the card in my email without checking into it until now. Please let me know if you need any additio
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Hey there user_hb8rr1 👋 I appreciate you stopping by our community and hope you're having a great week! The Xfinity app is probably one of my favorite things customers can take advantage of, so I definitely want you to be able to access it to manage
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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Hello user_z3j2ja, thank you for reaching out in our Xfinity Community Forums. Connectivity issues are never the intention, and I completely understand your frustration. I would feel the same way. I am ready, willing, and able to assist you. You ment
Internet
I have been having issues with my internet for the past week and a half. I cannot get any real person on the phone and I work from home. This is a HUGE inconvenience. I asked for text updates multiple times and haven’t received none. I am contemplating no longer having Xfinity and switching over for
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CarolSB OK I would like to troubleshoot your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo
parental controls
I have followed all the instructions for setting parental controls but it does not work. I have even called Xfininty and they couldn't fix it either. They did give me a support ticket but no one has ever called me back.
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Main cable line on ground and no one will respond
Hello, The main cable line that runs under the power lines has been hanging extremely low where it was a threat to vehicles driving under it. I had previously reported but nothing was ever done about it. Today a large truck clipped the line causing it to snap back and hit the power line causing a po
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Customer Service
Internet Connection Issue with MacBook and Windows PC
Hi Team, I am a new user and I'm currently experiencing a specific internet connection issue. While my other devices like my iPhone and iPad are working perfectly, both my MacBook and Windows PC are unable to access the internet. They show as connected to the modem/Wi-Fi, but there is "No Internet"
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Your Home Network
@tomk3212 Are you logged into connect.xfinity.com or xfinity.com reviewing your email?
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
Question
No I've tried multiple devices and emails none work. They all want me to reactivate with a paid subscription.
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
Limited connection in basement
Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resentin
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Customer Service
Hello user_117b8e thank you so much for adding your voice to the conversation here on our Xfinity Forums! Are you seeing the same error as others here, or something different? Are you logging in using the Primary Xfinity ID or a Manager-level ID? &n
bill/statement loading issue
"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks
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@user_4g3dt0 Wow, that should only happen once they've been activated. Are you able to try the link xfinity.com/yoursubscriptions on another device?
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
That's fantastic that our escalations team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected? Note: This comment was created from a merged conversation originally titled The xfinity agent messed up on their end. Anyone else having the s
xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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user_i6b4ki Thanks for creating a post. I'm sorry to hear that your having trouble with your Voice service. Was the port confirmed as completed from Verizon and on your Xfinity account, or are you having trouble with no dial tone, cannot make/receive
XfinityThomasD
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voice phone
i am having issue getting my voice service activated after porting my home phone number over from Verizon..the customer service isnt being very helpful.
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