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How to submit claim for lawn repair after Xfinity Crew damaged lawn
Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T
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Customer Service
It was a pleasure, @rkdgusrn1 working with you in private and getting your account transfer request cancelled along with your current home account disconnected. I hope in the future we'll be able to serve you again.-Richard
Need to cancel move request and disconnect service
Hi, I need to cancel my pending move request. I also want to disconnect my service effective March 28, 2026. Please advise on next steps.
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@user_embfel You're definitely in the right place to get this sorted out. Let's continue our conversation via DM.
Peacock Box Return Issue - Still got asked after I returned
I have returned the Peacock box long ago before I terminated my xfinity service because I dont use it. and I need help removing it from my account.
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potato_nike Hello, are you still having issues with the push notification?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Peacock Box Return Issue - Still got asked after I returned
I have returned the Peacock box long ago before I terminated my xfinity service because I dont use it. and I need help removing it from my account.
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Customer Service
HORRIBLE CUSTOMER SERVICE
To Xfinity Management: I am filing a formal complaint regarding the unacceptable service I received as a new customer. Within my first week of service, I contacted support because my local channels are not appearing on my Xfinity Stream app. Instead of resolving this issue, the representative spent
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Customer Service
@user_zea4ki Thanks for reaching out to us, to clarify do you have a low hanging cable wire that needs to be raised or an unburied cable wire that needs to be buried?
Undergrounding from pole to house
We are undergrounding PG&E from the pole to our house and need to do the same with Comcast. Can someone please let us know how to get this started? We have tried multiple avenues to no avail and will need to change providers if we can't get this resolved.
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Xfinity was contacted in February to replace damaged cable from pole to house and nothing was ever done {Edit personal information} what do I do now
Undergrounding from pole to house
We are undergrounding PG&E from the pole to our house and need to do the same with Comcast. Can someone please let us know how to get this started? We have tried multiple avenues to no avail and will need to change providers if we can't get this resolved.
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Hello I also have tried to cancel services with Xfinity/Comcast back in February, on the phone, at the store and online. I was told that the services would be cancelled within 12-24 hrs. that did not happen. I received last month's bill for the full
Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That
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Streaming
Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par
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Xfinity Stream Website
Sorry, I picked up the direct message from my previous session regarding the change of service. Shall I start a new message?
Sudden loss of 60-month internet discount and downgrade of DVR storage after plan change
In September of 2025 I requested a change from my legacy X1 Premier Triple Play plan to a less costlier one. The agent set me up on a plan which included Ultimate TV. From September to January I received bills that were showing the old and the new plans -- and I was being billed for both. I went aro
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user_vonn2u Thanks for reaching out to us for help confirming shipping of a 4K box to your home. I would be happy to review the account to confirm the shipping for you! Can you send us a direct message with your full name, name of account holde
Sudden loss of 60-month internet discount and downgrade of DVR storage after plan change
In September of 2025 I requested a change from my legacy X1 Premier Triple Play plan to a less costlier one. The agent set me up on a plan which included Ultimate TV. From September to January I received bills that were showing the old and the new plans -- and I was being billed for both. I went aro
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@user_16kt9j Thanks for reaching out to us we do apologize for any inconvenience you're having with your DVR service. Since its been a couple days since you made the post has anything changed when using the DVR functions ?
Live Rewind not Working on specific channel after replacing DVR multiple times
Nov 2025: I Started having intermittent problems with live rewind on my XG1v4 DVR (primary box). This was occurring on most channels, by end of Dec. the problem was now only occurring on 5 - 10 channels. 02/05/26: I called Xfinity to troubleshoot / fix the problem, service tech came to a few days la
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Got in, but there is no response
Had to have irrigation system repaired after installer cut the irrigation line...how do I file a claim?
Installer damaged my irrigation line and I had to pay for repairs...how do I file a claim for reimbursement?
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@user_ksh44p it should be the text bubble looking thing to the left of the notification bell at the top of the page.
Had to have irrigation system repaired after installer cut the irrigation line...how do I file a claim?
Installer damaged my irrigation line and I had to pay for repairs...how do I file a claim for reimbursement?
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@user_1lvhzu Thanks for reaching out to us we do apologize for any inconvenience you're having activating your Apple TV subscription. Let's take a deeper look at your account, to get started send me a direct message including your first and la
App Entitlement Refresh
I have been attempting to Activate Apple TV for over a week with no success. I get as far as the Apple site and it either ask me to start a trial or gives me “this subscription cannot be found.” I have the StreamSaver bundle with Apple. I am requesting an App Entitlement Refresh to fix the situation
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Up date for anyone else wondering. A news story today 3/21/26 said any cable/streaming service that carried the games on Fanduel will *most likely* pick up the Rays.tv channel. But things are still being negotiated/finalized, and will li
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Tampa Bay Rays Games Sarasota Fl
Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th
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