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Getting the run around about bankruptcy
Dear Xfinity.com The store and the customer service line give me huge problems trying to get my chapter 13 noted on my account
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Network
That is great news, @user_7mgy20. Thank you for keeping all of us updated! If you run into any more trouble, and it's more than a day or two from now, feel free to create a new post, and our team remains here to help however we can! Always :)
MLB Network sync
First no audio a week ago now audio does not sync with video. No other channels have this issue. This happens on TV and phone Xfinity streaming apps. Based on others comments this is widespread.
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Trying to upgrade my phone with no luck
I’ve been working with the local XFinity store to upgrade my phone to an iPhone 18 Pro Max for 2 weeks. Every time they submit a credit escalation, it shows up $0. I have an 816 credit rating, all 3 credit bureaus are unfrozen, and I’m a Diamond customer , paying on time every month since 2012. Plea
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Devices
Chat Representatives
Chat representatives heavily misrepresented plan pricing and promised me a 5 year guarantee at $100 a month for 1.2 GB internet speed. They told me that I would get $90 a month for 1.2 GB speed for 5 years if I hooked up my Checking as a Direct Payment option and enrolled in paperless documents. Now
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Customer Service
The guide is showing incorrect programming for KGW2 Quest (Comcast Channel 1178). It displays "American Pickers" when in fact Kraken game is being broadcast.
Seattle Kraken Channel 1178
Why are you not listing Programming on Channel 1178 KGW2 for the Seattle Kraken? This makes it difficult to set up recording.
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IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE
I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi
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Devices
EPON member-owned router — ticket open, can this be expedited?
I’m on Xfinity Fiber (EPON) and want to switch to my own router on the ONU, per the Member-Owned Router Options post. Chat support opened ticket [Edited: "Personal Information”] for Tier 2 and quoted 7–8 days. Can Xfinity Support help get the ONU reprovisioned sooner? Internet only, no Voice or othe
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Customer Service
No video signal.
Tv went out last Thursday night during the storm. Since that time all I get is no video signal. Everything is connected properly. Help.
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Customer Service
Escalation required — exposed replacement cable and missed burial appointment before Minnesota winter
I need assistance from an Xfinity employee who can take ownership of an unresolved underground cable burial request. After our house was rebuilt, it took over a year to get our Xfinity internet cable installed. The cable was eventually buried, but a neighbor's construction project severed it. Xfinit
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Customer Service
I am in conversation with support, but don't have a resolution yet. Please keep it open!
Ubiquiti Dream Machine frequently reports ISP outages and client is losing connection daily
I am an IT consultant and have a client who experiences daily drops and stuttering, particularly on conference calls. All of these correspond with the Ubiquiti app reporting Multiple Internet Disconnections with a Very High Severity. This has been occurring since the beginning of the year and was no
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Couldn't afford deceased husbands acct
My husband passed away in 3/2025. I, during mourning and out of obligation, accepted his acct but did not know it was $600ish. I advised your customer service that there was no way I could assume that bill. Customer service got it down to $408 which was still too high. I turned it off and returned a
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Customer Service
@user_a9hue6 Thank you for reaching out regarding your intermittent connection issue. It would appear you're experiencing a signal issue and wouldn't jump to the resolution of replacing the equipment if you're seeing the signals power levels a bit hi
Uncorrectable errors and Critical messages in log
Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
XfinityDuron
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Device added to my plan don’t have it
I have been with Xfinity for just about 2 years now. When we switched from Verizon they had a buy one get one on the iPhone 16 we did this deal and sent in both of our old phones. Our bill was fine until a year into our service when a device was added to our plan that we pay $42.62 for with a phone
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