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Jeopardy not recording Friday
Though I've set the Comcast-provided digital video recorder to record all new Jeopardy episodes that the local NBC affiliate airs in high definition, the DVR skips Fridays. No red dot for recording appears on those days.
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X1
Thank you, we appreciate that. Was there anything else that we could assist you with currently?
two modems
Dear Sir/Madam, I received two modems. Could you please let me know how I can return one of them? Thank you for your assistance. Regards, [Edited: "Personal Information"]
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It's never our intention to inconvenience you with any pricing changes that occur, but we definitely understand the need to keep costs as low as possible in today's climate as well. For more information on our recent changes, please check out xfinity
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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@jamieman Can you try using the home button to exit the app instead of the back button, sometimes the back button will force a sign-out. Let me know if that works.
Apple TV+ login issues
We recently signed up for Apple TV+ and as much as we love the programming, the hassle is just not worth it. Every single time we access the app, we have to sign in again with my husband's phone (he has the Apple account). I see this problem was raised a couple of years ago - what is the plan for re
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user_8c2de8 thank you for using the Xfinity Community Forums page to reach out. Just to confirm are these notifications you are receiving specific to the stream app?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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@XfinityMartyR Give me a link to where your costs are going up by 25% in one year, like you are raising mine. Taxes don't go up by 25%. I feel like you are fleecing us to build revenue off your customer base. Your competition isn'
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Thanks for taking the time to post on our community forums, user_humszs. I'm sorry to hear that your phone was stolen and that you haven't received assistance on the matter yet! Our team would be more than happy to take a closer look to see how we ca
Xfinity Mobile- phone stolen during delivery
I called xfinity and have visited 3 stores including corporate store only to be told nothing can be done because phone is still pending. I want it removed from my account.
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Thank you Today I returened it
two modems
Dear Sir/Madam, I received two modems. Could you please let me know how I can return one of them? Thank you for your assistance. Regards, [Edited: "Personal Information"]
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@DiamondDea I did that and he offered me my same package for $10 a month more than I am paying.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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@XfinityDena the issue is with xfinity, not apple. The Xfinity platform does not retain Apple login credentials, this does not happen on our Roku or Fire tv, just when accessing via Xfinity.
Apple TV+ login issues
We recently signed up for Apple TV+ and as much as we love the programming, the hassle is just not worth it. Every single time we access the app, we have to sign in again with my husband's phone (he has the Apple account). I see this problem was raised a couple of years ago - what is the plan for re
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Xfinity mobile port in stuck in limbo
I initiated porting into Xfinity mobile and the nightmare started there and I’m still without my phone line 2 days later. Inspite of 10+ hours over calls and chats the phone is still stuck is limbo. Every call/chat end with assurance that it will be fixed in next hour , 24 hours later, nothing has w
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Network
I am having the same issue on all apps, phone , fire stick ect. It worked fine until last night. What is going on? I am extremely unhappy and I am about ready to get rid of Xfinity totally!!!
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
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Xfinity Mobile- phone stolen during delivery
I called xfinity and have visited 3 stores including corporate store only to be told nothing can be done because phone is still pending. I want it removed from my account.
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Customer Service
@user_yoi1xy I had a problem like this a few years ago when I upgraded my modem. At the time I had 600Mbps down (~720 actual), which had been bumped up over the years from the 150 I had when I first got Comcast service. Fire up the new modem
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
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My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
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Network
Hey there user_qosw1d, thanks for joining us here in the community forums! I'm sorry that your internet service seems to be taking Sundays off. I work weekends and from home, so I fully understand the need for consistent service seven days a week! Th
Constant disconnections during long uploads
I posted over in Reddit about my issue and was told to do a DM over here. But I haven't posted anything here before so I don't yet have the option to send a DM. Anyways, here's my post from reddit below. -------- Sundays have become my “no internet” day since moving to Colorado. I have a long runnin
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Incoming calls dropped on Voice
Xfinity Support: For the last several months, I have been having unable to receive incoming calls. I've upgraded the modem. Tried things mentioned in the community conversations. And no luck. I'd like to make an appointment for a technician to come and try to fix the issue.
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Home Phone Service & Equipment
Happy Saturday user_r4hzm5 👋 I appreciate you joining us in our community, and even more so for the big move you made to join the Xfinity Mobile family with your four lines! After reading your situation, I can definitely understand how you feel and
Why is xfinity customer service this worse?
I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.
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@user_80jpyu Thanks for trusting us to help, we appreciate it. The team was able to process the request successfully, bringing a resolution to the post.
XfinityBenny
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Confirmation of Plan Cancellation?
I cancelled a couple days ago. Haven't gotten any confirmation and it looks like autopay is going to pay for another month. Is there any way to confirm that my plan has been cancelled and will I be refunded my payment?
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