Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (435K)
Jc2417 In a situation where there is a wide power issue, getting residential power back is always the top priority. While you may have power at the home, our equipment/node signal distribution equipment is most likely still without power. Our field t
Support
I’m just curious what the plan is for returning service in Nashville. Tuesday will be a week since my power has returned. The lack of communication and updates is going to cost your company a lot of business I suspect. It’s very frustrating. Any specific information would be appreciated. Even better
Question
Support
I’m just curious what the plan is for returning service in Nashville. Tuesday will be a week since my power has returned. The lack of communication and updates is going to cost your company a lot of business I suspect. It’s very frustrating. Any specific information would be appreciated. Even better
Question
•
Customer Service
Activated Peacock, Shows as Active on Peacock.com, cannot watch Peacock on TV
Activated Stream Saver Peacock on Xfinity via computer. Subscription hub shows Peacock is activated. Cannot log into Peacock App on X1/TV to watch shows. Peacock requests that I pick a plan. Several attempts to log into Peacock App with email and password proved useless. But, no problem watching Pea
Question
•
X1
@user_l7pyu9 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In t
Peacock premium will not activate
I keep getting the error below when trying to activate peacock premium through xfinity on the subscriptions page "Something unexpected happened Please close this pop up and try again. If the problem persists, try again later." https://customer.xfinity.com/activate-peacock shows me that i have an act
Question
Bad TV box
One of my TV boxes goes RDK 03004 multiple times per week, usually first thing in the morning, then resolves in a couple of hours. I have gone through troubleshooting steps multiple times with no help and get stuck in the dreaded Xfinity Assistant loop. This is happening more and more frequently. Ca
Question
•
Non-X1 Service
Peacock premium will not activate
I keep getting the error below when trying to activate peacock premium through xfinity on the subscriptions page "Something unexpected happened Please close this pop up and try again. If the problem persists, try again later." https://customer.xfinity.com/activate-peacock shows me that i have an act
Question
•
Sign-In and Account Management
user_uegx0m We will let our Engineering Team know of the marketing push notifications issue. The screenshots that have been posted through this thread are what is available. Another of our Forum's users also posted instructions on how to opt out comp
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
@user_chumeb Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, were you able to get Peacock working and the issue is that you need to change your password? We need a little more information to better assist
I’m tired of changing my password everytime I want to log in
I am so disappointed I. Xfinity and the service I have received in the past week! I decided to get peacock to watch Olympics now when I go to the peacock app on the tv it tells me I have to upgrade to watch just about all the shows and movies! I spent 2 hours online to upgrade and then this! I will
Question
Chat like I did before so I can have stuff be added to the account like a “free storm wi-fi” or something ”free camera” or “free Kwikset” only to be told no term or cancellation fee giving me the impression there won’t be charges for these “free” thi
Deceptive Sales Practices
The storm ready WiFi. Mine has never worked. The reception in my area for one is terrible. It should never have been added by the company. Also, I was told I could cancel my plan any time without charges. Next thing you know, you’ll be charged for “the balance” on your storm ready WiFi equipment. I
Question
Not what I signed up for
I’ve had issues with both Xfinity Internet and Xfinity mobile. I’ve been with Xfinity for a long time. We came over to Xfinity from AT&T , after 25 years. The promotion was free phones if you trade yours in and they’ll pay off the remainder of your contract with the other company and only $25 a mont
Question
•
Plan
I’m tired of changing my password everytime I want to log in
I am so disappointed I. Xfinity and the service I have received in the past week! I decided to get peacock to watch Olympics now when I go to the peacock app on the tv it tells me I have to upgrade to watch just about all the shows and movies! I spent 2 hours online to upgrade and then this! I will
Question
•
Sign-In and Account Management
@user_h2hbh2 Good morning and happy Sunday! Our team would love the opportunity to help you get someone out to take a look at that pedestal. In order to get started, please send us a DM to Xfinity Support with your full name and address.To send a dir
Outside cable box damaged
The green cable box on my property is damaged. How do I get someone to repair it?
Question
user_uy1plc What Firestick are you using?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
Question
Outside cable box damaged
The green cable box on my property is damaged. How do I get someone to repair it?
Question
•
Customer Service
user_1596fe Thanks for reaching out to us today here on Forums about your recent bill increase. I would be happy to review the account billing to see why there was an increase. I would reach out to when seeing any increases, and happy to assist!
Significant Increase in Xfinity Bill '26 for Internet, Cable, Landline Pkg.
I just received a quote for '26 that increases my Xfinity pkg. for internet, cable and landline by $166/month including fees. I'm getting ready to drop cable and go back to Direct TV as I still have my satellite dish. Are there any promotions to assist?
Question
user_4hp176 Thank you for the feedback and letting us know about what has taken place with your account and your experience. Our team is happy to help you make sure everything on your account is resovled properly. Just a few things I want to touch ba
Deceptive Sales Practices
The storm ready WiFi. Mine has never worked. The reception in my area for one is terrible. It should never have been added by the company. Also, I was told I could cancel my plan any time without charges. Next thing you know, you’ll be charged for “the balance” on your storm ready WiFi equipment. I
Question
huskycentral Great! Thank you for letting us know! We hope you enjoy watching the rest of the Olympics!
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
Question
no it is definitely resolved
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
Question
When the time comes, I sure hope that banner has text that my screenreader can read!
Annabelle2
commented
9 hours ago
to the conversation:
0
0
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question