Xfinity Community Forum

user_u6q9vf As a company we traditionally always provide support during those times. We did provide assistance during the previous government shutdown.

XfinityThomasB

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7 hours ago

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Government shutdown assistance

Does Xfinity offer assistance for federal employees during a government shutdown?

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Howdy user_dktwd5 Happy to help explore some options to lower the bill. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct mess

XfinityThomasB

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7 hours ago

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Monthly bill details

I want to know why my monthly bill is so high and how I can lower it.

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Why do you make everything so difficult. Email ?? Time to change ISP

I'm just going to post the chat transcript. Wasted an hour connecting to 2 people only to be dropped / disconnected. Pretty sure you guys intentionally make every interaction difficult. Also... getting rid of emails. Way to provide even less value as an ISP. [Removed: Chat Transcript and Profanity]

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Email

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New Underground cable line work

[Edit: Personal Information] Hi. We have been waiting since February 2nd for the new underground cable line. We have not received any updates.

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Customer Service

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Monthly bill details

I want to know why my monthly bill is so high and how I can lower it.

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Billing

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Good afternoon user_klyvy9. I will be more than happy to look into this further, and to follow up on this. I will need some additional information. If you could send our team a direct message with your full name, the name listed on the account

XfinityJon

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7 hours ago

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Report damage to equipment outdoors

The following is damage to Xfinity equipment in my neighborhood. Unfortunately, the last post on this forum with a somewhat valid response by an official employee is no longer valid. If you try to reach someone via the chat service (which is completely utterly useless unless you fall in one of the c

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Found the icon thank you for teh help

user_y8g39k

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7 hours ago

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Never Received Promotion Visa Card or Waived Fees

Atter being with Sprint/Tmobile since 1998, we moved over to Xfinity Mobile. We were told up to $500 per phone plus money to pay final bill. My sons phone had a very small scratch and they said that could not be traded in but we were willing to hand in other phones which were fine. They told us to k

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Government shutdown assistance

Does Xfinity offer assistance for federal employees during a government shutdown?

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Billing

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Bad Repair That Looks Horrible

There is A Company in The Trailer Park That Is Replacing Water Lines…And They Have Cut The Cable Multiple Times And They Came Out To Bury The New cable And when they Got To The Trailer They Did A Horrible Job And The Underpinning Looks Horrible And Nothing Like It Did Before They Touched It And I Wa

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Customer Service

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@user_gardening39 I'm glad I was able to confirm the pedestal repair work order was opened. I'll watch for the completion, and will follow up with you in the direct message once that has been done. Thank you for your time working with me so far, have

XfinityJustinC

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7 hours ago

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where's the Chat icon to report damaged Xfinity equipment?

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

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@XfinityEmilyB I called Xfinity support and after back and forth, being transferred multiple times as first-tier support wasn't able to comprehend how to enter a ticket in the system for it, I got to talk to a manager that entered one. But even in th

user_klyvy9

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7 hours ago

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Report damage to equipment outdoors

The following is damage to Xfinity equipment in my neighborhood. Unfortunately, the last post on this forum with a somewhat valid response by an official employee is no longer valid. If you try to reach someone via the chat service (which is completely utterly useless unless you fall in one of the c

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user_y8g39k To confirm, there is no icon that looks like a speech bubble towards the top right of your screen that when clicked opens our direct messaging option to reach out to us directly?

XfinityEricB

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7 hours ago

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Never Received Promotion Visa Card or Waived Fees

Atter being with Sprint/Tmobile since 1998, we moved over to Xfinity Mobile. We were told up to $500 per phone plus money to pay final bill. My sons phone had a very small scratch and they said that could not be traded in but we were willing to hand in other phones which were fine. They told us to k

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Hello @user_nmcgsn Our team here on Xfinity Forums does not have any access to the NOW Wi-Fi Pass. You will need to reach out to the customer service number included with the confirmation email of your order.

XfinityMatthew

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7 hours ago

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Cancel my xfinity WiFi pass

I need to cancel my wifi pass

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I did that and still do not see a direct message icon

user_y8g39k

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7 hours ago

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Never Received Promotion Visa Card or Waived Fees

Atter being with Sprint/Tmobile since 1998, we moved over to Xfinity Mobile. We were told up to $500 per phone plus money to pay final bill. My sons phone had a very small scratch and they said that could not be traded in but we were willing to hand in other phones which were fine. They told us to k

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Unable To Access Xfinity App in Over a Year

I open the Xfinity app (I have already uninstalled and reinstalled over 20 times) and I get a message "! Something went wrong. There's been an unexpected error, please try again." When I clear the data from the app, it signs me out and it sends me to the login link. I put my credentials in, sends a

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Xfinity App

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Good afternoon user_os1jj3. You have reached the correct team, and I will be happy to assist you further with your account request. I will need some additional information. We want to ensure you do not share your personal information in a public spac

XfinityJon

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7 hours ago

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Can not cancel Xfinity internet

I have a plan which is cell+wifi, 10 days ago, already transferred my cell to another company. Tried to cancel my internet by many ways: calling customers service, text message, on my Xfinity account, nothing worked. Continue getting bills… Please can cancel my internet!!! Please !!! [Edited: Person

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Cancel my xfinity WiFi pass

I need to cancel my wifi pass

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Customer Service

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direct message

I have no "direct message" option at the top right next to the bell and my user indication. Yes, I am signed in. l'm trying to direct message because I'm yet another Diamond Member trying to access the promised Peacock service. I have spend a ridiculous time in "chat" with service people who have no

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Customer Service

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just sent you a message

user_jsc85

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7 hours ago

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Apple Watch discount reward not working

I got on the Xfinity app this morning and saw platinum members can get $300 off an Apple series 11 smart watch and the offer expires on 3/5/2026. But when I click on “get started” it takes me to my platinum rewards page and the $300 off an Apple series 11 watch does not show up. I tried on the app a

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@user_d5mo9c Sorry that we got started off on the wrong foot. If you have any issues with your tech appointment our team here on Forums would be happy to assist you.

XfinityMatthew

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7 hours ago

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X5001

I just moved into an apartment that has xfinity wifi already installed. Tell me why xfinity has advertised this process as quick and easy when they installed a router/modem that can't be activated without a professional technician. False advertisement. Empty promises. Now what should have taken me 1

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