Xfinity Community Forum

I'm trying to find someone that cares at this company about the way business is conducted re: customer accounts

I had 3 contacts yesterday with 3 diff Xfinity ppl one by phone..Gina for an hr trying to get my bill lowered (found out we've been paying $11.99/mth for sports something or other/streaming that we didn't authorize); anyways, after an hr of her saying pls hold on, she offered us a $12 discount...hmm

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Customer Service

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@user_2yz3la thanks for taking the time to post on our Xfinity Forums. I'd like to do everything I can to help with your billing concern. Please send a direct message including your full name and service address, and we can get started anytime. How

XfinityAbel

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21 hours ago

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My bill went up AGAIN

I don’t know why i have to deal with this every month. I just spoke to customer service to understand why my bill was so high. I was signed up for a new plan and ONE MONTH LATER it’s back up to 216 dollars. 12 extra dollars for nothing. I’m so tired i just want to go back to sling tv.

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We would be able to escalate an issue from here. The only options we have for phone contacts are through the normal customer support number.

XfinityJohnG

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21 hours ago

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Xfinity support

Cant see anything on my account

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Internet

Why does my internet go out so often while watching TV

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Your Home Network

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Thank you for reaching out to our team here. @Again asked the correct question. What issue are you needing assistance with on your Email service?

XfinityJohnG

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21 hours ago

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Help with email [Edited]

I need upload my email address [Titled edited: "Personal Information"]

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Thanks for taking the time to post on our Xfinity Forums page, @user_9mq858. Sorry to see you are switching providers, but I appreciate the business you've had with us. While agents cannot provide you a transfer PIN information on how to obtain the P

XfinityAbel

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21 hours ago

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PIN for transferring to another carrier

Hello, I would like to transfer my phone to another carrier. However, when I insert the new SIM card, I need a PIN from Xfinity to unbind the phone from Xfinity. Could you please send me this PIN? Thank you very much!

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user_p5bel5 Thank you for creating a post on our Community Forums. If the account has already gone into a soft-disconnect for non payment, it will normally require a payment made for at least the past due portion to have services restarted. Given tha

XfinityThomasD

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21 hours ago

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Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

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We're glad that you can access Paramount+ using that alternate method! While I don't see it being suggested, doing a X1 System Refresh may as well.

XfinityAlfonso

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21 hours ago

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Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

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I finally got an appointment but your system is broken and I'd like to discuss it with the powers that be via a voice call. Not through text. Can you make that happen?

ssseybert

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21 hours ago

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Xfinity support

Cant see anything on my account

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I sent the direct message to Xfinity support

shghafir

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21 hours ago

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Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

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Hey there, @sj_Ken, thanks for reaching out through Xfinity Forums. Are you connected to your in-home network when attempting to pay?

XfinityJeniece

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21 hours ago

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bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

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Thank you for your help!

user_p5bel5

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21 hours ago

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Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

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Hey there, user_mc0a62! Thanks for posting on our XFINITY Community forum to get assistance with your exposed cable concern. You have reached the right team to handle this matter for you. Please send our team a direct message with your full name, the

XfinityNatalie

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22 hours ago

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exposed cable on side of house renders alarm system vulnerable to cutting

Exposed Xfinity/Comcast coaxial cable on side of house could easily be cut rendering wifi dependent security system nonfunctional.

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activation stuck

Activation Stuck After Port-In (No eSIM / SOS Only) Hello, I recently transferred my number from Lyca to Xfinity Mobile. The port appears to be completed, as my Lyca service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM

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Network

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bill pay page sits spinning then gives message "this is taking longer than expected" then message "something went wrong, working on it" Please fix your site. It should not be this difficult to give you my money!!!!

sj_Ken

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22 hours ago

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bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

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@user_z8ct47 Hello, thank you for reaching out to us here on forums, We can look into this equipment you're wanting to remove. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityKam

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22 hours ago

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Need drop wire and equipment removed from exterior of home - not a customer

I am not an Xfinity customer. There are two Xfinity boxes and an aerial drop wire on the exterior of my home that I need removed. One appears to be a cable box and the other is a "Telephone Network Interface" box. Please submit a ticket to have a technician remove the boxes from my house and the dro

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Oh no, I am very sorry to hear about the experience @user_61cyo7! I would be more than happy to look into further investigate the charge for the returned watched. Can you please send us a DM to get started? Please send us a direct chat message with

XfinityAdrienne

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22 hours ago

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Trouble returning the Apple Watch SE from promo

Hi Everyone, I was talked into upgrading my internet plan and also pushed to give a code for a free Apple Watch SE with activation of smartwatch data plan. The agent left out a lot of details that I should’ve seen as a red flag. It just seemed like he was trying to make more sales than anything. I p

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Okay. On the remote I pushed the Xfinity button and select Apps. Paramount Plus was available. I selected it and it did open to the splash screen allowing me to select and play the move of my choice, as it should. I tested one movie and it is functio

user_8072da

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22 hours ago

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Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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22 hours ago

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Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

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exposed cable on side of house renders alarm system vulnerable to cutting

Exposed Xfinity/Comcast coaxial cable on side of house could easily be cut rendering wifi dependent security system nonfunctional.

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Customer Service

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