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@GAT1 @XfinityAirelle Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.
TV connecting failure
Anyone else having a problem with their cable TV connecting? This is the second day our TV is not connecting. Yesterday there was a problem with Xfinity. I'm checking to see if anyone else is having a reoccurring issue .
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user_ibsjzb We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. What error are you getting when you go to activate your Peacock Premium offer?
Activation peacock
I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Make appointment with an agent to come to house
For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help
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Terrible Store Experience – False "Ready" Notification and 45-Minute Wait
I am writing to express my strong dissatisfaction with the service at your Seattle Northgate store (401 NE Northgate Way). I received an official notification stating that my equipment was ready for pickup. Based on this alert, I came to the store expecting a quick transaction. Instead, I was forced
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Customer Service
Concern moved here to the Customer Service help section.
I need service on the office TV
I had a technician out last week to fix our TV's, but the one in the office STILL needs service! HELP US< PLEASE!!!!
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user_2bstmq, I'm sorry to hear you get these emails earlier than expected. You can manage your communication preferences, which you can read about here https://www.xfinity.com/support/articles/manage-communication-and-advertising-settings. That said,
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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get new remote
I would like to replace my XR15 remote with an XR11 remote.
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Customer Service
How do you get out of the community forum
Hello! I was trying to log into my email, but instead it signed me up for this community forum. I do not want to participate in this. Thank you. [Edited: "Personal Information"]
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Getting Started
Activation peacock
I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.
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Customer Service
"Service issue detected" scheme
Though I deeply resent Xfinity’s shameless attempts to turn every Xfinity employee into product hawkers each time I contact an Xfinity customer service, billing or technical support agent, I have to mention Xfinity’s creativity in developing a recent marketing ploy. This one deserves my admiration j
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Customer Service
I823putt, Hi there! Thanks for sharing that error. I can definitely understand how frustrating that can be when you're just trying to send an email. The message “An error occurred inside the server which prevented it from fulfilling the r
An error occurred inside the server which prevented it from fulfilling the request.
when trying to send an email I get the error - An error occurred inside the server which prevented it from fulfilling the request.
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@XfinityLinda I blocked you guys too, it’s ridiculous how often you call when my bill isn’t due sometimes for a week when the calls start. And then a call to thank me for making my payment? Are you kidding me? I will be changing service soon because
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Sounds like a plan, @user_c03279. If you would like, we can check back in with you when your next bill is posted to see the status.
Device credit
I added a line because of the promotion you have for the iPhones it said save $400 for adding a new line and extra $400 when you transfer line said I would be receiving device credit well I received the phone activated it transferred the number over and I don’t see anywhere that says anything about
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@user_iat6jp, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with their remote control issues you are experiencing. If you haven't done already, I'd recommend swapping the batteries. A
XfinityAbel
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Make appointment with an agent to come to house
For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help
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