Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458.1K)
My Area is basically a dead zone for Xfinitywifi (WLAN), but I have the home service
Does Xfinity as a company know its roaming wifi (WLAN) in my area is poor? I have Xfinity service at home but my job is only like 6 minutes away from my house and I can see xfinitywifi on my laptop, but the signal is so weak, I can't connect. Fort Myers, FL 33916, is a dead zone pretty much. Will th
Question
•
Your Home Network
Email retrieval stopped this AM
Suddenly this morning my email account will not receive or tethered my messages. If I send a message from my account to me it's sent, received, and immediately deleted. Any suggestions?
Question
•
Email Disaster
I've had Comcast Email for nearly 20 years. It would wreak havoc for me to change emails now, and now I'm finding more to sign in to due to the push to get to go to YAHOO!
Question
•
Hello @Luckyword1 To port out your Xfinity Mobile number, follow these steps: Unlock your phone if transferring to another provider. Request your Xfinity Mobile security PIN online by signing into your account, selecting your device, and nav
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
Question
Hi, Thanks for the helpful service. Separately, I have a new request, and have just sent another DM. Please take a look. Thanks.
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
Question
I’m very upset that I can’t watch 265 NHK World. One of the best free channels!
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
Question
When your neighborhood is upgraded to the next generation internet speeds an email will be sent out advising of this upgrade availability. We do not have a timeline to provide.
Xb10 availability
When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).
Question
Can I cancel Xfinity internet but keep Xfinity tv and mobile phone?
I’m moving into a shared space and do not need internet service. Can I keep my Xfinity TV and Xfinity mobile phone?
Question
•
Getting Started
@XfinityBenny when will FDX be available in area/zip code 55442? We’ve had an XB8 modem for over three years and are looking to upgrade to an XB10 or switch ISP providers since we can’t get any kind of timeline for when our area will be upgraded.
Xb10 availability
When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).
Question
@XfinityBenny - when will FDX service be available in zip/area code 55442? We’ve had an XB8 for over 3 years and are looking to upgrade to XB10.
Xb10 availability
When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).
Question
I’ve tried the Data Usage setting on Disney+ on one of my X1 tv boxes and didn’t help. I have to apologize for my earlier postings, pointing the finger at Disney + and their ‘inferior’ app. I am prone to emotional outbursts, ‘specially when it comes
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@user_2ukbyx, thank you for providing details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look
Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question
I signed up for installment plan to get my service restored on April 3rd. I paid the $50 down payment to start the installment plan and services were restored, but I wake up today on April 5th and my service is disconnected again and the installment
Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question
Hello, @user_9fiucx sorry to hear the new plan is not what you anticipated. I would be happy to review your account for solutions to this. I can also submit that Gig X10 survey for you. Could you please send our team a direct message with your full n
Ongoing Uncorrectable Errors & T3 Timeouts – Mid-Split/High-Split – CM3000
Hello, I am seeking assistance with intermittent connectivity drops and high packet loss on my Netgear Nighthawk CM3000. I am located in a Massachusetts market that recently underwent the "Next Generation" network upgrade (Mid-Split/High-Split). The Issue: Despite a recent technician visit confirmin
Question
I have to apologize for my earlier postings, pointing the finger at Disney + and their ‘inferior’ app. I am prone to emotional outbursts, ‘specially when it comes to my tv watching. I have 2 X1 tv boxes that have the exact same issue everyone has bee
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Hello @user_2ukbyx, thank you for taking the time to leave a post. Sorry to hear you’re dealing with an issue related to an installment plan. We’d be happy to help. Could you please share a bit more detail about what’s going on with
Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question
Did you ever get this resolved? I am going through the same situation. I need answers
Installment plan initiated but ignored twice
On March 17th I initiated an installment plan through the Xfinity chat and paid the $50 minimum that was required at that time to start a 12 month plan. I believe it said there was a one to three day waiting period. On the 20th I noticed that the plan was not initiated and I again reached out to the
Question
user_wrzaua Xfinity Mobile offers a free Unlimited line for one year (not two) to eligible Xfinity Internet customers who add a new Unlimited line. This typically requires having 300 Mbps or faster home internet, and the promo often applies only to n
XfinityThomasB
commented
11 hours ago
to the conversation:
0
0
Diamond member
Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you
Question