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Hello Kam, yesterday evening my internet started repeatedly disconnecting, and has remained disconnected all day. I've scheduled a tech to come out on Wednesday. Whatever caused this is likely related to the internet speeds I was seeing but not exact
Switched from MB8611 to Coda56 Modem - Experiencing Slower DL Speeds - Modem Provisioning Issue?
Hello, I recently installed a new Coda56 modem (previously using a Motorola MB8611) and connected to my Asus AX86U router. Everything is set up exactly the same as it was except the modem and one setting on the router- I enabled using the 2.5gb port to use for incoming WAN. As of today I also update
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Thank you for posting on our community forums, user_8xghh2. I'm sorry to hear about the long wait. We can help with any service concerns. How can we be of assistance?
how can I get a human on the telephone before I cancel my account?
Seriously???? I have finite patience to hold on the 1-800-934-6489 line. After about an hour I start to get cranky. Shall we part company? I can find another ISP that has customer support I expect... I have been on hold that long at this time......
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Closest store is over 3 hour drive from me. This is craziness.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
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Thank you for meeting us here in our community about your experience, @user_nbx354. We'd be more than happy to turn this experience around for you, and see how we may assist. In order to assist, we'll need your full name, service address, and any tic
How do I contact retention services
I had an escalation support ticket created 11 days ago and have not received any updates. After waiting on hold for 1 hour each for 2 separate calls today (the first call was disconnected as the customer service rep was transferring me) to get an update, as the support ticket link does not show that
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you have no branches near us at zip 78633. So now what?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Canceling my wifi services
Hello, I was trying to cancel my wifi service. I recently moved and do not need the Wi-Fi at the moment
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Customer Service
Can't reach an agent
I would like to speak with any live person about extending my xfiniyy commitment more than one year. If we could schedule a day and time I would make it a priority. Thank you, [Edited: "Personal Information"]
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Customer Service
I appreciate that you gave that a shot, user_1guf3p! In that case, we'll want to take a closer look at the account to see if there's anything else that might be causing issues. Please send us a direct message with your full name, name on the account
Access not authorized
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
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I've restarted the modem through the app. I've unplugged and replugged the modem. You've told me multiple times it's a service issue and crews are on the way but it's magically fixed within about 30 minutes. I've signed up for the text m
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
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Of course I tried trouble shooting. NINE TIMES I've been down since Friday night. If I message the useless xfinity chat "assistant" and the service is out it won't let me speak to a person because they already know I'm down. If I message
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
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Hello @user_2bezwd Thank you for reaching out on our community forum. I would love to see what is happening with your internet. Have you tried any troubleshooting?
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
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Thank you for reaching out here. If you want to delete a Voicemail on your landline service you would just press the #7 after the message is heard. You can press 77 to delete that while the message is playing.
where do I erase messages on my land line phone [Edited]
where do I erase messages on my land line number [Edited: "Personal Information"]
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I’ve tried logging in on both phone and computer after clearing cache and cookies and on different WiFi’s. Still nothing unfortunately.
Access not authorized
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
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Can't say for sure without knowing more, but "Update" emails are almost always SCAMS. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See http
How Do I Update My Email Account? [Edited]
been told I must update my email account or I will loose it; How do I update my account?
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Hey there, @user_9156ee, thanks for reaching out through Xfinity Forums regarding your Wi-Fi services. I can assist you with disconnecting your account. Congrats on your move! Can you please send us a Direct Message with your full name and your full
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Canceling my wifi services
Hello, I was trying to cancel my wifi service. I recently moved and do not need the Wi-Fi at the moment
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