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still waiting and wasting time like with your customer representatives.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
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Ok but is there anyway to not go to the store and send proof of residency online
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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@XfinityPaula Appreciate the response. I have initiated the direct message with Xfinity Support, please address at the earliest.
URGENT: Formal Complaint - Misrepresentation, Bait-and-Switch & Repeated Failure to Resolve iPhone 17 Promo Issue
I am filing a formal complaint regarding deceptive "bait-and-switch" sales practices. On December 29, 2025, I was explicitly promised a $400 discount on an iPhone 17 on the standard Unlimited plan. I have made several separate good-faith attempts to resolve this over the phone on: Jan 4, Jan 7, Jan
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want to set up 2 different plans with separate equipment at 2 apartments within the same complex
I have already ordered one plan for one apartment, and now when I try to put in the address for the second apartment it says there is already a plan at the address. I have confirmed the 'other plan' is my own, and have specified the separate apartment numbers on each of the plans, but nothing seems
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@XfinityJamesC Okay well I've sent 2 messages now. I knew already that I could have the camera installment payments transferred because I had previously moved addresses once before, thank you for verifying that for me. So what can I do? Because ther
Bill help
Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.
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user_403njn Could you please attempt that again? I am not showing any DM that had been sent. We are a corporate based team that supports our forums, rest assured, we are here to make sure you get first-class support.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
Frequent unannounced outages
Frequent unannounced internet outages and usually poor internet speed bad for work from home customers.
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Hello there, @user_eklaea. Thank you for sharing your feedback about your Black Friday experience with our team and allowing us the opportunity set things straight. If you could please send me a DM with your first and last name along with your full-s
Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
Question
user_0df549, please let us know if you need anything. We are always happy to help. Our department is open from 6 AM to 1 AM ET.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
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@XfinityAirelle went there and nothing
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello, @user_xzrgy5 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
Question
user_403njn There is no name in specific, you would just send a direct message to us at Xfinity Support. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and pap
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Closed
Monthly amount is higher than I signed up for
Hi, Last June I signed up for a new $70 per month internet service. However I am being billed $80 per month. Thank you
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Billing
Thank you. That answers my question.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
Question
Latency Issue Due to Suboptimal International Routing – Request Escalation to Network Engineering
I am experiencing a significant latency increase to a specific server IP that is not related to my home network. I have already tested my equipment: modem, router, and all local devices are functioning correctly, with no packet loss or unusual latency inside my network. A traceroute shows that my tr
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Customer Service
user_mee3bv, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
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i was there, said i needed a name to send it to.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
Question
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Customer Service
I just looked up the definition of "misappropriate": ( of a person ) dishonestly or unfairly take (something, especially money, belonging to another). I didn't say "stolen" just taken unfairly and placed somewhere it was not supposed to be. None of t
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hi there, @user_cs9bxh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get your 2nd apartment signed up with a plan. Please be
XfinityRichard
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16 hours ago
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I want to set up 2 different plans with separate equipment at 2 apartments within the same complex
I have already ordered one plan for one apartment, and now when I try to put in the address for the second apartment it says there is already a plan at the address. I have confirmed the 'other plan' is my own, and have specified the separate apartment numbers on each of the plans, but nothing seems
Question