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Worst service

Our internet is constantly going out they trouble shoot it and still nothing constant outages and “work” being done and they never alert you in advance you just find out the moment it happens. Tech visits are 100 dollars the last tech was like “yup that’s it” the Spilter the last tech that came out

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Your Home Network

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@XfinityJon I have been going back and forth with Xfinity support online and the individual is starting to make me angry. I explained the speed test results and ran a couple tests today. All morning I was getting over 1100 / 300 but after 12PM it wen

user_4a1oy2

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1 day ago

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U
Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

Question

It goes in that room where it is needed. It gets connected to a coax line / outlet there. An Ethernet client / computer then gets connected to it. Make sure that the MoCA feature in the XB8 is enabled. And make sure that any coax splitters that are i

EG

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1 day ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Short to very-short DHCP leases

I'm hoping someone can help me resolve my internet problem: For the past several weeks the Comcast servers have been giving my router short to very-short DHCP leases. For years, my typical lease time had been several days. But about 2 weeks ago, the leases have been much shorter, usually 1 or 2 hour

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Your Home Network

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@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?

XfinityMatthew

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1 day ago

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U
I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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U
XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Your Home Network

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user_ro71zh Thanks for reaching out! Do you also have Xfinity Internet, or Xfinity Mobile?

XfinityMartyR

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1 day ago

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Issues with Xfinity stream app

When I try to sign into Xfinity stream on my tv it tells me it can not support high speed data for non Xfinity customers. I have Xfinity cable service so I’m not sure what the issue is.

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U
I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Customer Service

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I believe you are correct, have you noticed that there are ZERO reports of the issue being fixed, NONE.

user_3p7f3k

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1 day ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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I have the same problem with error TVAPP-00281. Please help.

user_55789w

 commented 

1 day ago

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U
TVAPP-00281

I can not get Xfinity TV on my laptop, but I can get it on my iphone? This is happening quite often?

Question

user_uiiw0l Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

 commented 

1 day ago

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U
Billing

I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!

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U
Billing

I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!

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Billing

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@schpliz We appreciate the details. Please send a direct message with your full name and service address for further assistance. We can open a ticket for this specific device as well.   Make sure you are signed in here in the Xfinity Forum. Cl

XfinityEva

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1 day ago

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Stream latest update 8.12.0.2516 -> Error 0

Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap

Question

user_2ij1ta You can find instructions for printing a UPS return label at the following link https://www.xfinity.com/support/articles/returning-your-equipment. If you would like assistance with your billing issues I would be happy to review your accou

XfinityBrianH

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1 day ago

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Label to ship modem back

I need an email with the UPS shipping label. Oh and please stop messaging my bill is due. You should know I cancelled my service. Also, I keep getting messages about a xfinity mobile bill. I’ve never had xfinity mobile in my life so leave me alone. Worst company to deal with. My bill is never what w

Question

The second linked article does outline how Xfinity gateways XB6 and newer can have their Wi-Fi bands split via our Xfinity app. Do you see those options available to you in the app?

XfinitySeth

 replied 

1 day ago

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

Question

Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd8

EG

 commented 

1 day ago

 to the conversation: 

1

U
Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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U

Your second choice says that models up to XB6 can be changed but, nothing after that. I have Xb8. Thanks for your help anyway. 

user_b8h512

 replied 

1 day ago

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0

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

Question

user_xt1ytb Happy holidays! I appreciate you allowing us an opportunity to assist you with setting up payment arrangements for your account. Let's get your details gathered to take a look at things on our end. Can you send over a direct message with

XfinityMarcus

 commented 

1 day ago

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Payment

Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literal

Question

user_e6vrr Are you trying to activate our Xfinity NOW internet service?  

XfinityEricB

 commented 

1 day ago

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U
Overdraft Issue

My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem

Question

U

Was this resolved? I am having the same issue. No white light on my modem. I received updated equipment, and my home networks works but no light. The light never turned white, even during setup. I just waited five minutes and proceeded and it works.

user_rzy3k8

 commented 

1 day ago

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C
No light on Xfinity Gateway but service is working fine

Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond

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