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I am writing to formally dispute a past-due balance on my account and a subsequent collection notice from Cadence Collections. This situation is the result of internal fraud, not identity theft. An Xfinity employee sent a mobile device to my address
XFINITY MOBILE is sending a collections agency after me after they told me my case was closed!!!!
HELP! I was told my Xfinity Moble account has been canceled, closed and inactive due to fraud. Now a collection agency is after me! I have been a loyal "internet" customer for over 15 years. Can someone help me?
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Benson Boone presale code
I’m also within a 30mile radius, a platinum member and also can’t find the code. Tried calling as well and nobody could help.
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Customer Service
No Real Service
Terrible! No real relevant service available. We have internet issues with Xfinity. It is a cable line and we upgraded to 500MBPS. The router is right next to my computer Specific issues are … dragging speeds, (especially in the evenings), no connection when the microwave is on. Speed test is showin
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Customer Service
Thank you for reaching out to usThe phone should automatically unlock within 48 hours of being paid off. Although, if there is a past due balance of the mobile account, that can prevent the device from being unlocked. For more information on our unlo
Trouble Unlocking iPhone
Hello. I recently spent well over an hour on the chat support feature in the Xfinity mobile app attempting to get help with unlocking my iPhone. My device was paid off a long time ago, but the first rep I chatted with said I had no balance for the cell plan and didn’t know why it wouldn’t unlock aut
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Good evening user_b7a08b thank you so much for taking the time out of your day and reaching out on behalf of your mother. I can fully understand your frustrations, and we would love to help in any way possible. We do call and text customers prior to
Unacceptable Customer Service
I am writing this on behalf of my elderly mother who has been having issues with her cable box cutting out. She called your company on Monday (1/5) to request that someone come out and service her box. This brings me to my concerns. First, in trying to talk through her problem, she was given misinfo
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Hey there, @RobertS5, thanks for reaching out through Xfinity Forums regarding your connection issues. We would be happy to help with troubleshooting your connection. Are you only having issues while gaming? Do you notice the issues at the same time
Packet Loss at Atlanta Comcast Hops
I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv
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is this for new customers only
new plans
Xfinity took a big jump in the broadcast tv fee and other fees. Is there any good deal for longtime customers without the need for a cable box. Thanks
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@XfinityBenny even if you r a current xfinity customer?
new plans
Xfinity took a big jump in the broadcast tv fee and other fees. Is there any good deal for longtime customers without the need for a cable box. Thanks
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Ok, I've started the DM.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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Unacceptable Customer Service
I am writing this on behalf of my elderly mother who has been having issues with her cable box cutting out. She called your company on Monday (1/5) to request that someone come out and service her box. This brings me to my concerns. First, in trying to talk through her problem, she was given misinfo
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Customer Service
Accepted Solution
@1kgigout Thanks for adding a post to the community. You reached out just in time. The new year did bring in updates to the fees, but also new TV packages. They all include the first box now, so that is the first step in savings. The fees are include
new plans
Xfinity took a big jump in the broadcast tv fee and other fees. Is there any good deal for longtime customers without the need for a cable box. Thanks
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Disconnecting VoIP
My elderly father has been moved to a care facility in a different town from his home and we have installed new Comcast service there, including a VoIP. Unfortunately, we couldn't move his existing number that he has had since 1964 because of laws/rules surrounding routing to emergency services when
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Home Phone Features
@user_xugq31 "Inside job" is what my wife believes also. They were supposed to "secure" my account so that this couldn't happen again, yet it has. I changed the credit card I had on file; this didn't help. I asked them to remove all iPhone 17 Pro's
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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user_o7men4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Unacceptable Customer Service
I am writing this on behalf of my elderly mother who has been having issues with her cable box cutting out. She called your company on Monday (1/5) to request that someone come out and service her box. This brings me to my concerns. First, in trying to talk through her problem, she was given misinfo
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X1
Hey there, @user_nw0nwi, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your billing concerns and I understand collection notices can be stressful. We are here to support. Was the Xfinity Mobile
XfinityJeniece
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XFINITY MOBILE is sending a collections agency after me after they told me my case was closed!!!!
HELP! I was told my Xfinity Moble account has been canceled, closed and inactive due to fraud. Now a collection agency is after me! I have been a loyal "internet" customer for over 15 years. Can someone help me?
Question