Xfinity Community Forum

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Service Cancelation

Won’t let me cancel. I keep getting hung up on after waiting of hold.

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Customer Service

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Update for everyone, I have been chatting with the FCC and going through the hoops. I recommend anyone else who is fed up do the sameI have also been blocked from posting images in xfinity forums. The screenshot they removed is their chatbot promisin

user_2gpna9

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13 hours ago

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The worst customer service in the world

It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp

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Damaged yard!

I've already been through one lawn mower due to y'all, not coming back out here and fixing up where you turfed my yard, I'm not going through this again! I don't know why they were here in the first place but they need to send somebody back out here to fix what they messed up. I have video and part

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Customer Service

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@Mijoe wrote; they determined that the upload SNR was 10db below the minimum acceptable threshold. I was getting 40db and the minimum required is 50db. FWIW, that is incorrect. The minimum upstream SNR should be 30-33 dB, and the higher it is, th

EG

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13 hours ago

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

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@Abscess Hey!! Thanks for reaching out about your email. Have you ever been able to use it on the iPhone 14, and can you log into Xfinity.com/Email and view your emails? The gear may be the problem yes

XfinityKam

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13 hours ago

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Comcast.net email settings

“Comcast server is unavailable” I can’t get this email setup on this iPhone 14 please know I do not have a vpn, I have checked all settings and deleted and re-added this account many times with the same error. I can’t find the gear in Xfinity to allow third party email app(iPhone) but is that my pro

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user_efe728 Thanks for reaching out for help with your remote concern. Are you having trouble connecting the remote to our cable box, your TV, or both? After doing reset did you say "Program remote" into the remote voice command?

XfinityEricB

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13 hours ago

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Remote issues

Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.

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Hello and welcome to Comcast! @karen10323, I hope your day is going well today. Thank you so much for reaching out to us regarding your billing concerns. We appreciate your loyalty for the past 33 years. We are happy to assist you today and see what

XfinityRoberto

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13 hours ago

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Lowering my monthly bill

I’ve been an Xfinity customer for 33 years. I called the loyalty team yesterday. They offered to lower my plan and my bill would be reduced by 20.00! I would think after all this time as a customer they could do better than that.

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@user_ii7m9w Great question, yes you can ask for a different gateway. One will be provided that matches the speed tier in which you subscribe to.

XfinityJanelle

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13 hours ago

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Loud noise from Xfinity XB6

Hi, I have a XB6 modem that is pretty noisy. This has been going on for months and we are very tired of that constant noise. Tried restarting, blowing with a fan and it is not in a closed storage or anything like that. What should I do? Thanks.

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Lowering my monthly bill

I’ve been an Xfinity customer for 33 years. I called the loyalty team yesterday. They offered to lower my plan and my bill would be reduced by 20.00! I would think after all this time as a customer they could do better than that.

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Billing

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@builder1650 Thanks for reaching out to us, to access your e-mail if you've forgotten your password you would need to use the self-service option to reset the password https://www.xfinity.com/support/articles/changing-or-resetting-your-password

XfinityOrlandoM

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14 hours ago

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how do I get my Comcast email

I have had a Comcast email since Comcast was first started. I am not receiving anything now. What's wrong? I used that email for all my logins on streaming sites and when they want ID I can't retrieve the code they send.

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@XfinityRoberto Okay i just sent a direct message

brendanekiz

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14 hours ago

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New Construction Home Internet Cable Tie In

I recently purchased a new construction home and need to have underground cable installed to the house. The house is completely built and the address is recognized in the system. How do I get this done?

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how do I get my Comcast email

I have had a Comcast email since Comcast was first started. I am not receiving anything now. What's wrong? I used that email for all my logins on streaming sites and when they want ID I can't retrieve the code they send.

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Customer Service

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Greetings @user_t3z3cg, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues you are having with the email, I know how frustrating that can be, but you have come to the

XfinityJeff

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14 hours ago

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email

I haven't been able to get a email since last week

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@user_wmjw88 @XfinityRoberto Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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14 hours ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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Hi there, congratulations on your new home. You are in the right place and we are happy to assist you today. @brendanekiz, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do s

XfinityRoberto

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14 hours ago

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New Construction Home Internet Cable Tie In

I recently purchased a new construction home and need to have underground cable installed to the house. The house is completely built and the address is recognized in the system. How do I get this done?

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Customer service representative phone

Being charged for phone when told being a diamond customer phones 1 time payment of 5 and some cents. Also my phone keeps cutting out. Inquire about the late payment in April. Did you look at the date on stamp. In 25 yrs I've never had a late payment. Not my fault the payment didn't make it in time.

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Devices

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@user_ia2zyu Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

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14 hours ago

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Re: "Frequent internet drops and lags"

I have the exact same issue with drops, also work from home and it also drops at night while watching tv. The drops are usually only a minute or so but extremely frustrating. I have 1.2GB service and an Xfinity extender. Unfortunately, it is the only game in town for me, otherwise I would run.

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@XfinityJohnG Thank you for your quick response. I read the forum a little bit more after I posted and saw that this is a common issue with this model. When I go to a Xfinity store, can I ask for a different model? Thanks again for your time.

user_ii7m9w

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14 hours ago

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Loud noise from Xfinity XB6

Hi, I have a XB6 modem that is pretty noisy. This has been going on for months and we are very tired of that constant noise. Tried restarting, blowing with a fan and it is not in a closed storage or anything like that. What should I do? Thanks.

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Concern moved here to the Customer Service help section.

EG

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14 hours ago

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Unable to purchase NOW100

Cannot purchase NOW. Told service exists already. Does not. Said if I terminated account could then get service. Did on 27th. Still active. Told system awaiting update. How long does update take? In meantime multiple employees happy to upsell to more expensive service.

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You have come to the right place for help, @davthommer. Our team can easily take care of your cancellation request. Just send us a direct message with your full name and service address.👍To send a "Direct Message" to Xfinity Support: Click "Sign In"

XfinityJustinM

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14 hours ago

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Unable to receive support

I am attempting to cancel my service and continue to be stonewalled by support. I have the transcripts if needed. Due to many reasons, I want this stuff in writing and not over phone calls, and yes, I was told multiple times I'd receive a verbal confirmation call which never happened. I want to canc

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