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Getting error when changing streaming services
I currently have the streaming bundle that includes Netflix, Disney+, Hulu, HBO Max. When I try to change this so that I only have standard Netflix and premium Disney, Hulu bundle I get an error and I'm unable to update this.
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Customer Service
OK, I've sent a direct message to "Xfinity Support". (Turned out to be 3 messages because the interface is so bad that, on pressing the "Enter" key, instead of inserting a line break, it sends the message without giving any clues that this will happe
Cannot access last bill for the account closed last week
Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity we
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@user_6khu7t We'll pass along your feedback. Thank you.
Angle Studios app
Please add the Angle Studios app to the Xfinity platform so that I don’t have to stream it directly. You all have hundreds of third party apps so please add Angle Studio app asap. Thank you
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With all due respect if you can help please do so. My account is in overdraft and my kids are going back to school. I need a swift resolution and the way the phone agents treated a customer today on the phone was very repulsive.!!!!
Un-Authorized Charges
I had a payment arrangement on my account for 8/3. I went into the arrangement on 7/31 and paid a partial payment from the modify arrangement option. Now on 8/3 instead of charging what was left on the arrangement, XFINITY charged the whole arrangement sending my account into overdraft. I spent hour
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Please send my next bill by regular mail. Thank you.
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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Please send my next bill by regular mail. Thank you.
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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Please send my next bill by regular mail. Thank you.
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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Please send my next bill by regular mail. The next bill only. Thank you. Marla Dyson
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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Rules and Automations
user_h1001u Thank you for the additional information! You may want to check to see if your Xfinity User ID is linked to more than one account, and ensure the account with Xfinity Home is selected as the primary account. 1. Visit https://custo
Xfinity Home app missing security controls and arming/disarming features
I am experiencing an issue with the Xfinity Home app. When I open the app, it redirects me to the main Xfinity app. Additionally, within the Home section, I can only see my camera feed; all other functions, specifically the ability to arm and disarm my security system, have disappeared. I rely on th
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Cannot access last bill for the account closed last week
Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity we
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The bill itself (PDF). The price was in the received links. (Although I'm also wondering whether the automatic payment will work. And if it will not, how am I supposed to pay when your website does not show me that account.) Edit: actually, the link
Cannot access last bill for the account closed last week
Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity we
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jal1959. Thank you for reaching out and providing those details. I can understand how frustrating it would be to have your email groups suddenly disappear, especially if you've been relying on them regularly. Just to make sure I understand, the indiv
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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fancie77fancie Thank you for posting on our community forum to let us know about the distortion when you used the audio feature on your Xfinity camera. I love being able to speak through my cameras while in the safety of my home :). Let's make sure i
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Infinity camera
I have 6 cam from xfinity now last nite I heard something outside my house last night and I said get away from my house the 2way voice cams had a lot of feedback distorted the volume static and all and the feedback was so loud It came not only through the 2way cams also through my phone
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