Xfinity Community Forum

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (538.4K)

Most Recent

Selected Most Recent

Unfortunately after dealing with them for several days, Xfinity still will not remove the original credit. Check to run an accurate one now that the credit is unfrozen. Very disappointing that no one seems to understand or know how to complete such a

user_unc5iv

commented

11 hours ago

to the conversation:

Elite Credit Score (820+ FICO / 800 NCTUE) Wrongfully Flagged as Credit Risk for Device Payment Plan

I need some help please from an Xfinity employee who can get me to the correct department for a resolution. I ported over to Xfinity last week. The customer service rep asked to run a soft credit report. I asked if I needed to unfreeze my credit reports first, and he said no. I was then denied with

Question

Thanks for meeting us here in our community for assistance, @user_3v3qhh. You've reached the right team to assist with your concerns. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfini

XfinityLinda

commented

11 hours ago

to the conversation:

Corporate phone number

I filed and currently in an active, chap 13 bankruptcy and the bankruptcy department for xfinity mobile keep closing the ticket without removing the charges, now im facing disconnection. Xfintiy internet did what it was supposed to do so i have no issue with that part of my bill. I filed without an

Question

No longer receiving monthly email notices that bill is ready

Last monthly email was sent on July 5. Bills and autopay look fine, but I want to reestablish the monthly email notice I previously received. I cannot seem to update the email address used for these communications, and some of the "email notification" boxes are grayed out. Account [Edit: Personal In

Question

•

Billing

Bill

How much is my bill?

Question

•

Billing

I need to have my new Motorola voice modem reprovisioned

Voice / eMTA profile was not pushed correctly.

Question

•

Customer Service

How do i log in to my comcast.net email?

Want to get my mail on comcast.net

Question

•

Sign-In and Account Management

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

commented

11 hours ago

to the conversation:

Keep loosing Internet access

Every hour or two I loose my Internet

Question

@user_j7s5g5 Thanks for submitting a post. We do want to keep your personal information secure, so your post was edited to not provide it in a public setting. I'm sorry to hear that you're having trouble with the services provided in your community's

XfinityThomasD

commented

11 hours ago

to the conversation:

Request to restore free phone offer – Rivo Apartments bulk account

Subject: Request to restore free phone offer – [Edit: Personal Information] bulk account Hello, I live at [Edit: Personal Information]. My unit is part of the Xfinity bulk account for the property, and the package includes a free phone. [Edit: Personal Information] My free phone was deleted from my

Question

user_s8ec51 Thank you for stopping in for help with your email. We are always happy to help, but to make sure I am pointing you in the right direction, I do have a clarification. Are you having issues accessing your Comcast email? Or are you looking

XfinityAmandaB

commented

11 hours ago

to the conversation:

Emails

Looking for my emails for [Edited: "Personal Information"]

Question

why can't I get my email on xfinity?

Keep going to Yahoo...want xfinity!

Question

•

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

11 hours ago

to the conversation:

Billing Issue

Hello! I need assistance with a billing issue. When I moved, I requested a transfer of my Xfinity service to my new address. My first payment for the new address was on July 10, 2026. However, I just discovered that my old account was never canceled, and I've been paying for both accounts since then

Question

Hello, thank you for your post. I'll be happy to share more about our Phone Service.

XfinityDavid

commented

11 hours ago

to the conversation:

Home Phone

I'm interested in home phone service but want to first hear others experience first.

Question

spam detector false positive repeatedly

This is the third or fourth time Comcast has blocked my email "[Edited: "Personal Information"]". I recently spent about an hour getting past AI and talking to a human. He assured me that the problem was resolved and would not reoccur. But a test email did bounce. [Image removal: "Personal Informati

Question

•

Cancel pending order

Hello I would like to cancel a pending order

Question

•

Customer Service

XfinityBilling

I spoke with 3 agents today and got nowhere. First guy was completely rude talked to me like I was nobody. I’ve been with Xfinity for 7 years and never had that experience ever. 2nd lady helped me so what try to fix my problem but lied about the repayment plan for my bill. And 3rd lady was going aro

Question

•

Devices

Corporate phone number

Question

•

Billing

ABSOLUTELY THE WORSE! i have spent over 2 hours on the phone and chats to try and place an order for a phone, we get to the last step after I already approved 3 email and 1 text verification and my CC charged but because i am not receiving a final em

user_hfts60

replied

11 hours ago

to the conversation:

Never cancelled order

Spent 45 mins on phone to cancel an order as they didn’t apply a trade in credit, was told it was cancelled, then the product was dlvd the next day. Called, waited 45 minutes to try and get a trade in credit and was told nothing they can do. This service is TERRIBLE!

Question

@user_5392c7 Thanks, that is a good set up. Are you seeing the error code TVAPP-00101 in the message about needing to be on Wifi?

XfinityBenny

replied

11 hours ago

to the conversation:

Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]

I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To

Question

comcast has known about this issue/problem for MONTHS (August 26th or even earlier) and does not care to inform us about what the actual problem is, why and when it first started, nor offer any other useful details for those of us affected who actual

StockBoy

commented

11 hours ago

to the conversation:

Issue with laptop

My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe

Question

Good day user_7enlkl, and thanks for joining us in our community for help! I know how crucial it is to keep expenses down in cost now more than ever, so above all we always want to make sure you're getting the best rate possible for your services at

XfinitySeth

commented

11 hours ago

to the conversation:

Formal Billing Complaint – Request to Restore My $42.25 Monthly Rate

Dear Xfinity Customer Relations, I am writing to formally dispute the increase in my monthly bill from $42.25 to $72.25 in October. I have been paying $42.25 per month for the past several months, and I want my monthly rate to remain at $42.25. I do not accept this $30 increase without a clear expla

Question