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customer retention
I need to speak to someone in customer retention. I find it hard to believe as an Xfinity customer for my entire adult life (11 years), I must pay more for an internet plan than a new customer. Why are the promotions being advertised over the radio for new customers only? As an existing customer, wo
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Customer Service
We would love to take a look at this issue for you, @user_44bpot. I would need to take a look at your account to provide you with more details and turn this experience around for you. Can you please send us a Direct Message with your full name and yo
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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I have the same issue. The tech to my house confirmed it was an issue with the main line. The level of service we have right now for internet is not acceptable and is impacting my ability to work. How can we get this resolved ASAP?
**Requesting Immediate Escalation – Ongoing Service Instability**
My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period. This is **not a WiFi, device, or reboot issue**. Basic troubleshooting has already been completed multiple times and has **not resolved the problem**. The
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user_joze63 Our team would be more than happy to help you! We can review your account, and bill for you. In order for us to help, you will need to send us a direct message, so we can gather your account information. Here is how to s
My account
I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua
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Hey there, therealdeb, thanks for posting here on the community forums! The easiest way to look options that are available to your account would by using the Xfinity Plan Builder tool. If that doesn't do the trick, or if you'd simply prefer on our aw
Feel like my monthly bill is getting out of control
My monthly bill is nearly $345 with 1000 Mbps Internet, the Xfinity Premium lineup, and Xfinity Voice (which, I don’t even have a landline and haven’t for years, but it still costs $55 in the bundle). I don’t have any premium packages or streaming packages added onto the cost. Is there anything for
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Good afternoon user_bhelpy. Have you received confirmation of your cancellation already?
Now TV subscription cancellation
I canceled my Now TV prepaid subscription but the automated payment was made so I am requesting for a refund
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user_9sl46w, I understand your frustrations. Let us take a look into your account. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and ass
Simple Change to Cable TV Service and Bill Went Crazy High!!
As of January '26, I was subscribed to Voice, 300MB Internet, and the Popular TV package with 125+ channels, all for about $171-173 after discounts applied. This included two X1 DVRs at $14 each. The cable TV price was about $100 with discounts. My billing cycle runs from the 5th to the 4th every mo
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where is my xFI gateway delivery
ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation
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Xfinity Stream Website
Hello, user_i5er7c! Thank you for your feedback. Discover which Comcast channels are available where you live via the channel line up tool included below. My Channel line up.
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Good afternoon user_81610e. I am more than happy to assist you further. I do appreciate the information you have shared so far. I know you mentioned restarts being completed. Have you already tried just unplugging the box from the electrical outlet f
cable box stuck on one channel
One cable box is stuck on one channel. I restarted box twice and had a reset sent online. I changed the remote batteries. The other (main) cable box works fine.
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Hello @Evaunit01 Thanks for reaching out to us. I am sorry to hear about the connection issues you are experiencing. My first instinct would say it is not a modem issue if the problems occur on both pieces of equipment. The timing being during a plan
Modem or Internet?
Been using xfinity at our home for awhile since they are the only provider in the zip code. Was paying a scary amount for 200 megabytes of upload / download. Saw their new promo of 1 gig and figured its time to renew. Went through 5-6 phone calls and months of waiting to finally get that switched ov
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Xfinity app will not connect wifi modem.
Have new Xfinity wifi modem. My Xfinity app will not connect to it; indicates that it needs to be activated. Wifi is active and working. Anyone dealt with this? Thanks
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Xfinity App
Hello, user_jde4pz! I wanted to follow up for an update since we last spoke. How is everything?
My gateway box keep shutting off like every 10 min.
my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months
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Need a human to speak to
Locked out of email. Changed password still won't work. Apparently they don't have any humans working there
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Xfinity App
Hey there, @cmcoaching, thanks for reaching out through Xfinity Forums regarding your TV services. We definitely want to ensure that your services are working properly for your needs. Are you getting any error codes or messages?
TV screen pixilated after upgrading box and internet speed
All of a sudden, our TV screen is corrupted. Have sat on hold and talked to Xfinity reps who said they were fixing from afar, but they haven't helped at all. Latest box, fastest speed, can't watch TV. I keep being told we have an outage but we don't. Now what?
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Good afternoon user_a4a43q. We are more than happy to review your billing concerns. We would need you to send us a direct message so that we can locate your account, and review this for you. We want to ensure your personal information is not shared i
report
please pay attention. Subject: Request for Review of Billing Discrepancies Hello, I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account. 1️⃣ Device Charges & Activation Fees Each device costs $25, and I have 3 devices, totaling $75. I was
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user_c261ed - Our team is here to help! Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the
Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there
I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w
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user_xo9ifr Thank you for reaching out, and outlining your recent experience. This is definitely not the experience we want for you, or any of our customers. It sounds like from the start you were repackaged out of a grandfathered plan into a new pla
XfinityMartyR
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Fraud? Scam? Misinformation? Lies? You tell me...
Listed below is a detailed summary of events that took place a month ago. I am here for a few reasons. 1. To further expose (much to no ones surprise) Comcast's awful business practices, and customer service. 2. To speak with someone directly about current billing. 3. To inform others of something t
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