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@XfinityThomasD Hi, I am able to sign in on my account online and through the app. I have cleared cookies through my web browser and uninstalled/reinstalled the app itself. I have no issue with accessing my Xfinity account. When I click check email
Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS
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Yes I understand the pricing. Please proceed with the check when you are able.
How can I get a serviceability check for X10 at my address?
Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla
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Transfer my service
I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box
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Customer Service
cory6913 Thank you for reaching out! Our team can open a ticket to the Gigabit x10 team for a serviceability check. Gigabit x10 speed is the ideal experience for: *An unlimited number of online devices at a time and an unlimited amount of data usag
How can I get a serviceability check for X10 at my address?
Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla
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I understood that. That was established. I was taking accountability for MY bill. And accepted I was just going to have to wait and pay it when I can on the 4th, in which I expressed that to the agent. I wasnt asking if I could pay it on the 4th. It
Misinformed/accommodation
So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to
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CM3000 Firmware problems
My customer-owned NETGEAR CM3000 is currently running firmware V6.01.04. NETGEAR’s current firmware table lists V5.01.02 as the Comcast-deployed firmware for the CM3000. I’m experiencing repeated intermittent disconnects/latency events and would like this escalated to the appropriate provisioning/ne
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Your Home Network
@XfinityEva My pleasure !
EPON provision
I’ve spoken to multiple reps and spent 3-4 hours on the phone where I was hung up with once after 1+ hr and another who connected me with someone else without telling me after 45 minutes only to be then escalated and told a tech needs to come out. I saw another member have similar issues. All I want
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Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
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Devices and Equipment
Streaming app won’t show TV GO
I got a new Samsung tv and can’t find TV GO. Nothing will play on live tv because I’m not at home on my home network.
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Xfinity Stream Website
@user_ezq6o1 Our forum expert was moving your original post to the appropriate board. We appreciate you reaching out and sharing your recent experience. All of our payment options are handled through the Xfinity Assistant as it has the option to set
Misinformed/accommodation
So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to
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Hi there @user_wjn4l7 Thank you so much for reaching out on our Xfinity Community Forum about your Xfinity Stream App issues. Check for a device update in your Settings menu and install it if available. If the Xfinity Stream ap
App on Roku not working
The Xfinity stream app all of sudden isn’t working on my Roku tv. I click on it and the channels don’t come up. All other apps are working. I’ve tried deleting app and reinstalling
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I am happy to hear that you were able to get everything resolved by calling, @user_2mop5j! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.
Cancel TV but keep Internet
I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?
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user_bn5kei Thank you for reaching out! Our team can check on the status of your account, please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Mes
Help Recalling Old Debt
Hello, I recently discovered that an old outstanding balance from Xfinity has been sent to a third-party collection agency, Southwest Credit Systems. I want to pay this balance in full immediately, but I would like to pay Xfinity directly so that Xfinity can recall the debt from the collection agenc
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I ended up calling, thank you.
Cancel TV but keep Internet
I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?
Question
How can I get a serviceability check for X10 at my address?
Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla
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Customer Service
Thank you @EG! @user_ab6rv2 We can help with removing any current XB7 or XER on the account so that you can add your own device to use with the ONU. Please send us a direct message with your full name and service address. We can circle back here on
EPON provision
I’ve spoken to multiple reps and spent 3-4 hours on the phone where I was hung up with once after 1+ hr and another who connected me with someone else without telling me after 45 minutes only to be then escalated and told a tech needs to come out. I saw another member have similar issues. All I want
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Hello user_s1t5vk thanks so much for taking time out of your day to reach us here on our Xfinity Forums! This absolutely sounds like a frustrating situation to go through. A couple of questions, if I may, just to fill in the gaps- Is this hap
XfinityAlfonso
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terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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