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Someone to correct my information and billing
Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally.
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Billing
Xfinity Mobile - Outrageous Charges for Overseas Travel
Before I left for a trip in May, I contacted Xfinity to find a cost-effective plan for 18 days abroad. A representative informed me that I did not need the Global Travel Pass because my existing plan covered talk and text in Singapore, Malaysia, and Thailand. Following their specific instructions, I
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Plan
@user_xu1829 Thank you for reaching out to us, Are you using the built-in app for your computer for mail? Can you access your email if you go to Xfinity.com/Emails. Have you also checked to ensure your computer is up-to-date.
emails
Good morning, My important emails are not showing up in my Yahoo mail. They are showing up on my apple phone only. Please explain and correct for me.
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Vishal is AMAZING! GREAT SERVICE
I contacted the Live Support chat for "Billing" today 06.23.2026 at 12:55 PM EST. I was immediately connected to Vishal, who was quick to reply and understood my situation. He stayed connected with me the entire chat, and helped me get in touch with a completely different department and track that t
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Xfinity Compliments
Subject: Immediate Refund Required for Undelivered Services 6-23-2026 still no service
I am contacting you regarding a serious billing issue. I signed up for internet and TV service on May 5th, yet I still have no service. Despite this, your company has billed me twice, including an ACH withdrawal of $268.23 on June 3rd. Today I was told that you will not refund the $268.23 until serv
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Devices and Equipment
user_xqu9d2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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Customer Service
Xfinity service is horrendous. My in-laws have an account and Xfinity makes it terribly difficult to speak to a representative and makes it extremely inconvenience and confusing to return items. I would NEVER have an Xfinity account nor would I EVER recommend their service.
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Non-X1 Service
Need to know how I reconnect my Xfinity here in my home?
how do i speak to a customer service representative?
how do i speak to a customer service representative?
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@XfinityMartyR I followed the instructions but received an error message “something unexpected happened” when attempting to manage linked accounts.
Online account ties to old account
I canceled an account associated with my email and phone number 6 years ago. I recently signed up for new service but cannot use online services. It appears my phone and email are tied to the old service and when I attempt to go around using email or phone I get a no match found error
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cancel subscription
I want to cancel subscription and your process has me going in circles. Peacock says use Xfinity and Xfinity says use Peacock.
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Channels and Programming
Constant service charges
I have had Xfinity mobile for several years now. There have not been many months that I didn’t have to call for fraudulent charges. They offered a free smart watch, but the representative didn’t put the correct codes in for the free watch to reflect on my billing statement. There has been too many p
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Customer Service
How Do I Log Into My Email? [Edited]
I have been a user with [Edited: "Personal Information"] well over 230 year how do i now log in? [Title Edited: "Personal Information"]
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user_7zgy6c We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. It appears you will need to unlink your email, and phone number from your old account. Please
Online account ties to old account
I canceled an account associated with my email and phone number 6 years ago. I recently signed up for new service but cannot use online services. It appears my phone and email are tied to the old service and when I attempt to go around using email or phone I get a no match found error
Question
Sorry, I explained it wrong earlier. I was originally on the $82 plan. Recently, I went to an Xfinity store and changed to the $60 plan, which I was told would be $50 after the AutoPay discount. I understand that I was still charged $82 for this mont
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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user_xqu9d2 Thank you for reaching out to us here with your questions. It can take up to 45 days from the date you enroll in automatic payments and paperless billing for the discount to apply to your account. You can find more information here https:
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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user_xddamw Thank you so much for reaching out to us with your concerns! You can find instructions for checking your appointment status at the following link https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. Please
Had number outside xfinity try to make me verify identity or cancel appt
Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me
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Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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Customer Service
I cannot get the mobile app
My roommate moved out and I need to switch the router over to my xfinity plan but I cannot find a way to do this as I do not own a smartphone and therefore cannot get the mobile app. The assistant is worthless as it cannot conceive of someone not having a phone, and I cannot find a way to get in con
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Customer Service
user_j5pxsb if anything comes up please let us know. We are always happy to help.
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
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How much is Xfinity going to reduce our Xfinity bill after stopping this key part of that service - which is EMAIL...?
Mr-DJ
commented
10 hours ago
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Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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