Official

Accepted

Unanswered

Advanced Filters

Search Results (543K)

Most Recent
Selected Most Recent
Transfer internet bill

I am moving but my ex will still be at the current address where I have internet. Can we change the billing info to her name and address or do I need to cancel it and she must call and get it hooked up again?

Question

14

2

0

Hello @dsmart1, and thank you for reaching out here on our Xfinity Community forums. We understand how frustrating it would be to get pulled out of a recording several times while you’re trying to watch it, and we’d be happy to help narro

 to the conversation: 

0

0

Why am I constantly logged out while watching dvr streaming on my laptop?

I was watching an hour long recording, and was logged out in the middle of scenes three times. This was after I watched another show with one interruption. This is very frustrating!

Question

My email password is not working

My email password is not working

Question

8

1

0

how do i find phone call made on mobile number

Looking to get phone logs of individual calls made from a mobile phone on my account?

Question

4

0

0

I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?

I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?

Question

12

2

0

Lost

if my wifi box was misplaced what do i do

Question

19

2

0

If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password   https://www.xfinity.com/support/articles/wifi-change-admin-tool 

 commented 

11 hours ago

 to the conversation: 

0

0

User name

I cannot log into my internet because my user name has been changed, I cannot set up my printer or other tv because my username and password doesn't match

Question

Creating Pathways from Router

I've got a Chamberlain WiFi garage door opener - which must initially be paired to a network operating at 2.4 Ghz - that's not seeing my network. I've been told Xfinity routers typically connect at 5.0 Ghz, to maximize speed. I'm trying to log into 10.0.0.1, but the site will not accept the same use

Question

10

0

0

user_904ke7 Hi there. Thank you so much for reaching out.  I'll be happy to assist.  Have you been invited to upgrade to yahoo email?  

 to the conversation: 

0

Help getting to my email (Edited)

Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]

Question

The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.

 commented 

11 hours ago

 to the conversation: 

0

upgraded Internet to 2G plan but not getting it

Last week I upgraded from the 1.1Gb/20mb plan to the 2Gb/250Mb plan. I am still getting the 1.1Gb speeds. I rebooted the router several times.

Question

Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors

Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t

Question

17

1

0

Concern moved here to the E-mail help section for assistance.

 commented 

12 hours ago

 to the conversation: 

0

0

Unable to sign in to my email

why can't I sign to my xfinity e-mail account [Title Edited: "Personal Information”]

Question

EXTENDER INTERNET SOURCE

I purchased a wi-fi extender for an area that needs the boost. I plugged an ethernet cord into the device and have two questions regarding this; 1) Does the Wi-Fi extender utilize the ethernet connection as the source of it's internet? 2) Does the dual ethernet connection on the bottom of the device

Question

13

1

0

alisha123456 thank you for using the Xfinity Community Forum to reach out today. I’m sorry this has remained unresolved for a month, especially since you returned the iPhone in person on 9/24 and have documentation of that return. I also und

 to the conversation: 

0

0

Xfinity Mobile: $405.67 refund withheld one month after confirmed in-store device return

On 9/21/26 I received a new iPhone 18 (IMEI ending 8980) from Xfinity Mobile and began a return within the 14-day window to instead buy an unlocked phone. Xfinity could not issue a shipping label because the device was tied to an upgrade on my existing line. A rep created a temporary line, moved the

Question

upgraded Internet to 2G plan but not getting it

Last week I upgraded from the 1.1Gb/20mb plan to the 2Gb/250Mb plan. I am still getting the 1.1Gb speeds. I rebooted the router several times.

Question

24

2

0

Am I being double billed?

I live in a condominium association who recently made a new deal with Xfinity and i already pay for a high speed modem/router. How do I find out if and what im supposed to be getting?

Question

14

2

0

forum icon

New to the Community?

Start Here