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But Xfinity keeps raising prices so the Chiefs (CEO) in the company can profit..Xfinity is not looking out for us customers. Bottom line is it's all about THEIR BOTTOM line. Xfinity should refund customers for lack of service.
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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@user_nst You can find all of our service interruption notifications through the Xfinity app or our support center that provides time stamps with your service address. You can also text OUT to 266278 to receive notifications regarding ongoi
Outage
My internet is out in my area and I need an official text stating that it is out for my employer. I work from home
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power outage
Internetwas supposed to be back on by 4:35. What’s going on?
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Sign-In and Account Management
I just switched to Xfinity and now this? I thought this would have been resolved by now. Do something to get back on track.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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How do we get refunds if Xfinity/Comcast is not servicing us as per our contract? My fees keep going up and I have the Platinum package which is worthless. Xfinity has been the worst in service I have experienced so far and I am always having
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
Thanks for confirming those details. I am not showing any known issues impacting the downloads. Have you made sure the app and your device are up-to-date on the latest version?
Download tab not working
On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working. It’s dead, blank. My downloads aren’t in the phone but not on the downloads page. So, I can watch downloaded shows from the ‘recordings’ tab. HOWEVER, the ‘recordings’ page/tab goes dark when I'm offl
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@user_gyu753 The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. The dowstream power is on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem,
20% Packet Loss
A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet
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user_xwk84i Were you needing any assistance with your account with Xfinity?
In-correct billing
I switched to Att yesterday!!! Customer service online and at retail store is horrible.
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Hey there user_eavlkq, thanks for joining the community forums! Can you possibly provide some details about your billing issue? Our team would be more than happy to see how we can help!
how to escalate an Xfinity billing issue to the FCC
How to escalate an Xfinity billing issue to the FCC?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
In-correct billing
I switched to Att yesterday!!! Customer service online and at retail store is horrible.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
reviews
This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol
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Thank you for reaching out to us @user_8j2m3! We’re glad to here your internet was restored. I see @DreamSayerZ shared some helpful troubleshooting tips, thank you! Have you had a chance to unplug the modem for a full minute since the in
To set up my Mobil/landline phone
Lost Internet a few days ago, everything was restored except my landline
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user_rue8k8 Thank you so much for reaching out for help with your equipment. Any equipment that appeared on your monthly bill is needed back when you no longer have services with us. If it is not returned, there is a fee for the unreturned equipment.
Equipment
Hi, I moved and I didn't know I was suppose to return the equipment. I can't remember if I threw it away or pack it away.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
how to escalate an Xfinity billing issue to the FCC
How to escalate an Xfinity billing issue to the FCC?
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Hi user_w1tac6, thanks for taking the time to post on the community forums! If you're currently in an area wide interruption, it's possible that the local team working to get the service back up and running may have hit an unexpected speed bump. You
XfinitySean
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power outage
Internetwas supposed to be back on by 4:35. What’s going on?
Question