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Unfortunately, no. I did this about 15 minutes ago, and tested the keypad, and while each key beeps, I cannot set or disarm the alarm from the keypad. What is the next step/diagnostic to get the keypad working again? thanks!
Keypad Communications Failure
The batteries died in my wireless Keypad (Centralite). I replaced the batteries, with fresh batteries, which I tested with a multimeter. I put the keypad back on the wall. I now have a "keypad communications failure" showing in both the app and on the touchpad. The keypad lights work, and the button
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user_a85ad6 We can certainly help here with the cancellation request! Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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Hi there and welcome to Comcast @user_d0nndb. I am sorry to hear that you are not able to download your emails. Did you do the migration to Yahoo email already or are you still on the Xfinity Email?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Compensation - Complaint about Comcast Construction Repair
On November 20, 2025 Comcast began the repair of a broken cable line which had occurred a year prior, in 2024. A boring company, JCB Energy Services, hired by Comcast was on site to run a new cable. While boring, JCB hit the main electrical service to our residence. The result was no power to our ho
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Billing
@XfinityJon and yet nobody really has them. whatever someone is on the X class or not, 3 times now employees from comcast has shipped out the Xb10 and when it comes to my house its another XB8, so employees are lying and lied to me 3 times about it.
Upgrading to comcast modem xb10
I notice there's an comcast modem xb10, im using xb8-t, should i upgrade this weekend? comcast modem xb10 suppose to be the newest.
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GrayWolf-359 Hi there! Thanks for using our Forums to contact us and we are happy to work together to see what deals we have for you. Please send us a DM with your name and address to get started. To send a "direct message" / "private message" m
Our Promise to You: 5 Years, No Contract, One Low Price Not offered
How come? Just at this location alone 7 years loyal customer and I was offered 95 a month???? you are not the only company anymore we have quantum fiber underground service for 1gig at 75 a month for life
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Signal booster making noise
PPC Active return EV 01–5 – U/U entry series signal booster making nosie.
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Customer Service
Hi Richard, unfortunately, nobody has called or contacted me yet. I scheduled a callback for Tuesday, December 16, at 06:00PM-06:30PM. But if someone calls me today, that would be amazing! Thank you for your time and support.
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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XFINITY MANAGEMENT COWTOWS TO TRUMP - WHY?
CUSTOMER SERVICE AND TECHS TRY THEIR BEST BUT SINCE TRUMP RUNS XFINITY IT IS AS BAD AS THIS COUNTRY. WHY DID YOU LET HIM TAKE YOU OVER?
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Channels and Programming
None of our Comcast accounts have been able to sync in Outlook on PC or Android phones since 12/3/25.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Hello @jjwwss, thank you for your comment. Are you able to receive and send emails from the Xfinity site? What third-party email client are you encountering the issue?
Email Send/Receive Error Message
Up until today, my email was working flawlessly. However, today I am unable to receive new emails and get the following error messages: Task '[redacted for privacy]@comcast.net - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified.
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Thank you again @user_0abllr for reaching out to us today about the issue with the bill. We were able to work with you over direct message to remove the equipment and resolve the issue. Our Xfinity forums community is a great place to discover helpfu
Incorrect charge on bill
Hello, I previously had an Xfinity streaming TV box when we first started our internet service, however we never used it and the promo was ending (free service), so I returned it to a local comcast store as requested but started to receive a charge for equipment. I have spoken to multiple agents abo
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@EG Yes, thanks I know it. In the past I had a guy that was doing my company cabling to come and do those type of services. After I move to Miami I don't have him anymore and the cabling company of my company in Miami will not send a tech for such a
Internal Cabling
Hi all. I need to pass a cable from living room in the first floor to the bedroom in the second, as well connect this bedroom to another one with an ethernet cable (ok, please, I do know about wi-fi and other ways to connect) but I'm required to have an ethernet cabled connections between all the ho
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user_0feaov Good morning! We appreciate you reaching out to our Xfinity Forums Team for assistance with your services. That can definitely be frustrating, especially these days. I'd be happy to take a look, and see what's going on. Can you please sen
Report a service outage
I would like to report an outage at our work. I do not have an account number
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Hi there, @user_a85ad6 I'm sorry for the trouble you are having trying to cancel your Xfinity Mobile service. Since it's been a few days since you last posted, we're you able to get that taken care of?-Richard
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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And, unsurprisingly and in accordance to prophesy, it's already starting the issue again. Push the C button and a blank black space appears instead of the Sports Zone app. Have to try it over and over to get it.
C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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user_3slco3 Hi there! Thank you so much for using our Forums to contact us and we are here happy to help today with your equipment issues. I am going to share some possible causes and solutions below which hopefiully helps. Power Supply Issues:
XfinityJorge
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Signal booster making noise
PPC Active return EV 01–5 – U/U entry series signal booster making nosie.
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