Xfinity Community Forum

Hi there, @SH123 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you have been experiencing with your connectivity. Please be assured you rea

XfinityRichard

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12 hours ago

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Connectivity issues since Tues

Devices on my home network have been having connectivity issues since Tue. Rebooting the devices does not help. Rebooting the router does help, but only for a short/random period of time and then the devices lose connectivity again. The router appears to be handing out duplicate DHCP IPs and also se

Question

smv25 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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12 hours ago

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

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@user_58x4uj I followed your directions precisely, except that Advanced doesn't show at the bottom of the same screen where I input imap.comcast.net. I had to save the account changes before I could find Advanced at the bottom of the account screen.

user_lq22zr

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13 hours ago

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iPhone email not syncing

I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do

Question

user_yerxjc Hi there! Here is a link to view our available Pixel watches. Otherwise, you should see the model (Pixel 2, Pixel 3, etc) by going to your Devices in the Xfinity Mobile portion of our Xfinity App.

XfinityBenjaminM

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13 hours ago

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My devices

Wondering what the name of my pixel watch is

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My Xfinity modem is in bridge mode and have an Orbi 970 router

user_5e700a

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13 hours ago

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

Question

Hello @user_4u3a3m, thank you for taking the time to leave a post. Sorry to hear that you’re still being billed after requesting that your services be disconnected. I can definitely understand how frustrating that would be. We’d be more t

XfinityMarshante

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13 hours ago

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Cancelled Internet last month and still being billed

I canceled my service last month, I own my equipment, and I am still being billed. I need this backdated and closed immediately

Question

user_f58b51 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with one of your outlets. Do you have any active outlets in the home?

XfinityBenjaminM

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13 hours ago

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Cable service

I have a cable outlet that is not getting a signal. How do I schedule a technician to come to my home to fix?

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i almost fall for it today... lol... thanks for the heads up

user_3xjpef

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13 hours ago

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The "Free Watch" Offer is a fraud

In January I reached out to Xfinity about upgrading my internet and appear to have fallen from the same scam I have seen this in dozens of posts on this forum. As a 30 year customer and Xfinity Diamond member what ever that means the agent on the chat then went down the road of offering a "Free Appl

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Cable service

I have a cable outlet that is not getting a signal. How do I schedule a technician to come to my home to fix?

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Customer Service

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Hello @Sparty1966, thank you for your comment. On your statement, page 3 provides a detailed breakdown of your services. If you have a promotional rate, that page will also show when the promotion is set to expire. Additionally, if you were previousl

XfinityMarshante

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13 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

Question

user_yhl7e9 Hello! Thank you for reaching out to us here on our Community Forum. We would suggest going to this link to see how you can request that it be credited.

XfinityBenjaminM

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13 hours ago

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Late fee

I would like to get my late fee wavied

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Cancelled Internet last month and still being billed

I canceled my service last month, I own my equipment, and I am still being billed. I need this backdated and closed immediately

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Billing

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If I have to choose between WPTV and Comcast you honestly think I would choose comcast? Get it back, this is getting very old--any reason to have cable is slipping if you make me buy an antenna.

user_sdbhdm

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13 hours ago

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Return programming

How can I get wptv back

Question

user_6qsf7n I can understand the frustration if it's backwards, have you tried to restart the cable box to see if it helps to resolve this?

XfinityBillie

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13 hours ago

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Code to change skip back and forward

This is weird. I just received a XG1v4-p dvr. I did the exit exit exit 0030 to change the the quick rewind and forward from 5 minutes. It's supposed to be 15 seconds back with the down button and 30 seconds forward with the up button but it is just the opposite. Unlike on my last box, it's 30 second

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Late fee

I would like to get my late fee wavied

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Billing

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user_tt4dss Welcome to our community forum! Thank you for reaching out so we can help with the power saving settings on your cable box. I have dogs at home and know how helpful it is to have background noise to keep them calm. Please follow these ste

XfinityEmilyB

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13 hours ago

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Why do they not GET RID of the forced screen saver? Most EVERYONE hates it!!! [Edited]

I was forced to get an X1 box. (Don't get me started on how much I hate this thing) Only to discover that I can't go away for the weekend and leave to TV on for my pets. I have to tell my pet sitters to reactivate the bloody TV every time they come over. The screen saver is [Edited: "Profanity"]!!!!

Question

Ok so the article is showing me poet setting which are correct for incoming and outgoing servers. As for Webmail as I stated before I have gone into all of the setting and there is none option that says sync mail. Please show a screen shot under wh

smv25

replied

13 hours ago

to the conversation:

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

Question

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Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 28 519000000 Hz -2.9 dBmV 42.8 dB 1554836774 61546904 2 Locked QAM256 13 429000000 Hz -4.5 dBmV 42.0 dB 1570333426 56292454 3 Locked QAM256 14 4

user_5e700a

commented

13 hours ago

to the conversation:

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

Question

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Cable Diagnostic Status: Good Action: Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubl

user_5e700a

commented

13 hours ago

to the conversation:

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

Question

Hello @strkbwlr, thank you for your comment. Since your email is now hosted on the Yahoo platform, you’ll need to reach out to Yahoo Support directly for further assistance. As @Again mentioned, they shared a helpful link that includes the Yaho

XfinityMarshante

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13 hours ago

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Transition to Yahoo and gmail use stopped

I use gmail as 3rd party app. Once I migrated I haven’t been able to get my mail. I’ve changed smtp server and port as yahoo provides and tried yahoo and comcast passwords. Not sure what the problem is

Question