Official

Accepted

Unanswered

Advanced Filters

Search Results (509.6K)

Most Recent
Selected Most Recent

I don’t see that option to view WiFi equipment

 to the conversation: 

0

Xfi pods

I have no option in the app to activate Xfi pods

Question

24kBlondi Thanks so much for reaching out to let us know about the issue you are experiencing with your email. Have you checked to make sure your 3rd party app has downloaded the most recent updates?  

 to the conversation: 

0

3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

wifi box

my wifi box does not say online on the wifi box but it says online on the xfinity what do i do

Question

8

0

0

Ok how can I enable the admin tool online access

 to the conversation: 

0

Xfi pods

I have no option in the app to activate Xfi pods

Question

I can't stream NFL games on Peacock due to Zipcode?

Xfinity/Peacock/NBC [ Edited - Inflammatory]. Peacock wants a zip code, you HAVE MY ZIP CODE. How else are you billing me every month? I updated the zip code on peacock and it still won't let me watch the Eagles vs Ravens preseason game. [Edited - Inflammatory - Language].

Question

6

2

0

I'm sorry to hear about the experience you've had, @CJH3 . I can certainly understand how frustrating it would be to spend hours on the phone, receive equipment that isn't working properly, and then have difficulty getting help. Are you still experie

 to the conversation: 

0

0

wireles xi

I was convinced by xfinity to upgrade both my wired dvr and wired x1 box when I started losing channels. Thet sent me 2 wireless xi6 boxes one which worked and the other froze on the welcome screen. The working box constantly shuts down, freezes and drops out. Why can't I keep my wired connection? I

Question

I am the primary user and have the app up to date

 to the conversation: 

0

Xfi pods

I have no option in the app to activate Xfi pods

Question

How can I get it out of bridge mode

 to the conversation: 

0

Xfi pods

I have no option in the app to activate Xfi pods

Question

Hi there, thank you for reaching out. I do apologize. Our system will restrict modifying or adding new payment arrangements when there is already an active past-due repayment or installment plan on the account. This is a system limitation designed to

 to the conversation: 

0

0

Xfinity Service Past Due

Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some mor

Question

Xfi pods

I have no option in the app to activate Xfi pods

Question

11

1

0

Technical support

Internet not working

Question

14

1

0

Hey there user_0e162q, thanks for joining us here in the community forums! We'll be sorry to see you go, but our team can definitely help you with getting your account squared away. Please send us a direct message with your full name, name on the acc

 to the conversation: 

0

Cancel service

I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.

Question

Switch back to Xfinity e-mail. Yahoo does not work, please reverse [Edited: "All Caps"]

 to the conversation: 

0

0

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Customer Service

Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him

Question

12

2

0

Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts

I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it

Question

19

2

0

forum icon

New to the Community?

Start Here