Xfinity Community Forum

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Safari browser on IPhone

user_cf9138

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16 hours ago

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Browser

I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &

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There are two possibilities here, you may need to scroll down further, or you have xFi pods in your setup. If you have xFi pods in your setup you will need to use a workaround to access the split band feature. xFi pods require the SSID fo

XfinityCliff

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16 hours ago

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2.4GHz device connection

I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked

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live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

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X1

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

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Customer Service

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Live agent

tech suppose to be here. Please live person

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Channels and Programming

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In the app I am logged in as the Primary but I do not have the Split band toggle on the page. I only have the Broadcast the WiFi name toggle.

user_35opcq

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17 hours ago

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2.4GHz device connection

I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked

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Not recieving Password reset emails

I use the website Artstation to host an online portfolio for my illustration work. Over the past several days I've tried to reset my password and get 2 factor confirmatiom codes but got none of the emails from them. Their not in my spam/trash folders and I know for certain I'm using the correct emai

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Customer Service

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Too high fee.

I am a long time loyal customer of your Internet services . But recently my bill will increase a lot after the discount period is over. I am looking for new discount. There is a bunch of internet providers around here. Their speed and price look more favorable than yours. If you give me more discoun

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Customer Service

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Hey thanks for reaching out on our Xfinity Community forums @user_mf02hb!It can be frustrating when a particular channel has issues like delays and loss of audio or frozen images. Is this happening on all of your TV boxes or just one particular

XfinityCliff

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17 hours ago

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Constant audio and video issues with NBCHD programing.

I'm experiencing audio and video issues with NBCHD such as frozen screens, loss of audio, and black screen delays. We can't watch live programming without these problems.

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@user_xvy144 JUNE 27th promise date!! [Edited: "Personal Information”] (image contained work order #)

user_xvy144

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17 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@user_xvy144 JUNE 25th promise date [Edited: "Personal Information”] (image contained first name)

user_xvy144

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17 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@XfinityMelinda June 23rd Promise date [Edited: "Personal Information”]

user_xvy144

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17 hours ago

to the conversation:

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@XfinityMelinda You are an example of the problem…. How is 6/7 to 6/8 “several days”?? DM started 6/7 Account Verification provided 6/8 Less than 24 hours is NOT “Several Days”.. what is wrong with you people? I can’t understand why it

user_xvy144

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17 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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Thread moved from Email forum

Latoque

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17 hours ago

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No service

My services were disrupted due to late payment but the account is update. Can you resolve this issue please

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@user_yl8xi9 I don't know how you are trying to access the email, but for starters try with just a browser and the webmail UI here-------------- https://connect.xfinity.com/appsuite/

Latoque

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17 hours ago

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[Title Edited: "Personal Information"]

How do I read my email

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Hey there, @user_fklou2, thanks for reaching out through Xfinity Forums regarding your connection. I understand how important it is to have your services up and running. I would be happy to take a look at the service interruption on my end to provide

XfinityJeniece

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17 hours ago

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Outage

I have had an outage for more than 24 hours that has said restoration expected asap the entire time and Xfinity will not let me contact a human at all to see when it will actually be restored.

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@Lkpolo It's not something you need worry about right now if you don't want to. For the time being, the transition to Yahoo is still voluntary on your part. At some point down the road Comcast will be ending their email service. B

Latoque

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17 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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I am having the same issue on both my PC and my Mac. It says only authorized users can access Xfinity Stream, which I am, then if I reload the page, I get the same error as OP.

minutez

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17 hours ago

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Streaming error on a Win PC wants me to clear cache TVAPP-00114

Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email. I do get streaming access and email through my laptop.

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Outage

I have had an outage for more than 24 hours that has said restoration expected asap the entire time and Xfinity will not let me contact a human at all to see when it will actually be restored.

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Customer Service

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@user_upv0ja How are you trying to access the email? Using only a browser and the webmail UI? Or a mail app on the phone? What happens when you try to sign into the account? Try with just the browser here---------- https://connect.xfin

Latoque

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17 hours ago

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comcast.net email

want to log into my comcast.net email

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