Xfinity Community Forum

Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

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Xfinity App

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Going through this right now we had a thunderstorm yesterday and our internet went out in the morning, it said it would be fixed that same day and the time kept getting pushed back today i woke up to no internet and it gave me another estimated time

user_6ahs3u

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15 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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user_5c3czm That is correct at this time.

XfinityShawn

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15 hours ago

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ONT modem

1 year ago (May 13, 2025 to be exact) Xfinity connected my newly built home with fiber. I was set up with an ONT modem (The Nokia NKFN11AEL model 3FE48103AAAA) to be exact. It then runs to the classic Xfinity white tower router. I was hoping to just have one unit, even it is a self purchase. I can N

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user_g7ac1y Thank you for letting us know you are encountering freezing on your Disney + and Hulu apps. Since your issue is impacting both Disney+ and the Hulu app, it may be more connection-related. How are you using the apps, and have you done any

XfinityAmandaB

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15 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Your company's customer service has failed at every single level. This is astoundingly bad customer service.

user_jd8euk

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15 hours ago

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

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Customer Service

Your customer service representative has kept me on hold for over an hour. I honestly believe this was intentional. He had no intentions on helping me further and said he was asking his manager for assistance. In actuality, he placed me on hold, hoping I would hang up. I have also been recording thi

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Customer Service

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RCS waiting for activation issue on iPhone and Xfinity Mobile

I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin

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Network

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Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last nam

XfinityDemitrius

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15 hours ago

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

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@supernintendo Thank you for providing additional information, We can't guarantee a engineer escalation especially before exhausting all troubleshooting. As asked earlier, how long have you had the box?

XfinityKam

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15 hours ago

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braves vision glitches constantly

We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive

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Good evening @user_wpqytk. Do you have an X1 voice remote you can try using to turn on the box?

XfinityRaf

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15 hours ago

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Power button on x1 box

My x1 box has no power button and will not turn on even after unplugging it

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@user_kktp6g If you prefer to continue through the Xfinity Community Forum, you'll need to complete the instructions listed above. Please note that to protect your security, we are unable to access account details on the public forum. Doing so is aga

XfinityQuemekia

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15 hours ago

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Buring fiber line

300 feet of fiber line is still lying on top of my grass !

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Greetings, user_05te7q! Thanks for reaching out with your payment concerns. We are sorry to hear you are having trouble making a payment over the phone. You may use our alternative options here at XFINITY Bill Pay. Are you currently able to login wit

XfinityNatalie

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15 hours ago

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Trying to pay my bill

I called the usual number I have always called today to make a payment on my account over the phone just like I do every month. Today when I tried to make a payment the AI voice told me I cannot make a phone payment and would have to go to a store. I cannot go to a store to make a payment as it’s ov

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No my question were not answered and I sent my info to Xfinity Support.

user_f0j9h0

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15 hours ago

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Services down 2.5 days

Service has been down for 2.5 days, all I get is that they are doing maintenance. The service went down due to a thunderstorm on 7/5. Your system when calling does not allow one to talk to anyone and will hang up on you, states your service is down for maintenance. I have not seen a Xfinity truck in

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No, I haven't called Comcast yet. Even if a tech comes out - the channel is only broadcast during braves games which are typically 7PM or later. During business hours, the channel is just a slate & looped audio, so no glitching. Could you

supernintendo

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15 hours ago

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braves vision glitches constantly

We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive

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Multiple Service failures with no response feom Xfinity

After several attempts, Xfinity has failed to simply send a maitenance technician to dig a cable line to my townhouse ao that a service techinician can activate my internet service. Xfinity sent an intial maintenance technician, who dug cable internet linea to the wrong address. After hours on the X

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Your Home Network

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activate new modem on existing account

I'd like to activate the new modem I installed without needing to download the app.

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Customer Service

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Unfortunately I don't have time to call and do this again. I encourage you to look up my account and then read the notes from all of the times I called.

user_kktp6g

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15 hours ago

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Buring fiber line

300 feet of fiber line is still lying on top of my grass !

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And just how am I supposed to send you a direct message?

user_jd8euk

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15 hours ago

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

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Outage Updates

I have been without wifi and internet for almost 24 hours. I work from home and this is an issue. I can’t get through to talk to a person and the app has said that it will be restored “as soon as possible” since 10 pm last night. Please let me know what I can do.

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Your Home Network

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Internet service outage inconveniencing home past business need help

No Internet service for three days. The tree came down in the rain, storm and tour a wire from the pole. We have cleaned up the tree, but need our service restored. All of our neighbors have it only we do not. Cannot get through to a person to explain what’s happening. Xfinity assistant keeps saying

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Your Home Network

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