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@XfinityMartyR , Xfinity app navigates to Xfinity Assistant, which is not responsive. See Xfinity Assistant Overloaded and not Responsive | Xfinity Community Forum
Tennis Channel 844 - DVR not recording sound
The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.
Question
Hi @XfinityJustinC , thanks for the quick response. To your question: no, I did not reach back out to Xfinity between October and today. Xfinity sent me two written confirmations in October 2025 that my account was being
Charged for many months after Xfinity confirmed my cancellation
Hello — I'm hoping someone from Xfinity Support can help me resolve a billing dispute on my account. On October 2, 2025 and again on October 3, 2025, Xfinity sent me confirmation emails stating that my account was being cancelled (subject: "We received your cancellation request," from xfinity@accoun
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Drop Bury
Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out
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@user_0810e9 Have you tried using the Xfinity app to troubleshoot your TV concerns? All you need to do is open the Xfinity app, go to Services, and then Troubleshoot TV.
Tennis Channel 844 - DVR not recording sound
The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.
Question
Drop Bury
Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out
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Customer Service
user_6cxkrq Thanks for reaching out to us for assistance with getting an install tech out to you home, and adjusting the billing for services you can't use currently. You have come to the right place for assistance with both concerns! Can you s
Charged for service I do not have.
I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an
Question
There are many of us who have to have cable in order to watch TV at all. We want our channels back. It has been long enough.
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
Yes, I have it set up on my main tv, just can't access on my second roku brand tv
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
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https://www.google.com/search?q=Why+is+my+xfinity+wifi+extender+blinking%3F&newwindow=1&sca_esv=22f559b5d064249e&rlz=1C1CHBF_enUS937US937&sxsrf=ANbL-n5GGabweMa0qXS5I2MkRXGrEN8Jag%3A1777312685183&ei=raPvad3zCrSfptQPlfTaqQQ&biw=
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
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MY payment is not showing
The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message
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Billing
user_kkcatq, let us know if you are still having issues with your email. We would be happy to help.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Possible threat to an outside cable junction box
I'd like to report a possible threat to an outside cable junction box (something has burrowed a pretty large hole right next to it). It does not affect our service, but the neighbors. Annandale Avenue off Stanhope next to the mailboxes.
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Customer Service
Do we have to sign up for a Disney account for this? ... No. Why would we? The transition involves Comcast and Yahoo. Disney is not a part of either one. ... what if we already have a Yahoo eMail address. Do we use the current one we have or do
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Charged for service I do not have.
I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an
Question
I disconnected my service back in October of 2025 and upon returning my equipment to the Xfinity store was lead to believe that the account was set. I come to discover that a final bill was sent to an old address, a prior address which I havent live
I am trying to reach Executive Customer Relations regarding a debt that I have since paid but is showing up on my credit score
Good Afternoon, In October of last year I disconnected my service and upon returning my equipment to Xfinity was lead to believe that I was all set. Turns out I had a balance due of $138 and an invoice was sent to a prior service address which was my address prior to the address I disconnected servi
Question
Tennis Channel 844 - DVR not recording sound
The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.
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X1
Security system
I need a certification of coverage for my home owners insurance.
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Customer Service

Be careful about new packages too, some chat agent in India swindled me out of my legacy package by not informing me that it removed all my premium channels and replaced them with just streaming versions. When I figured that out a few hours later, th
Darby_Crash
commented
5 hours ago
to the conversation:
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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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