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Horrible Service, Yet Again.
I am beyond frustrated with Xfinity at this point. I called this morning and spent nearly 50 minutes on the phone with a representative to transfer my service to my new apartment. During that call, I was told everything was being handled, that a technician was scheduled to come out on Monday at 10:0
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Customer Service
Hello, I am writing to follow up regarding the billing issue on my account. I have completed every required step and provided detailed information throughout this process. Despite that, the upcoming charges are still showing on my profile. This has b
Billing Issue
Hello, I recently visited the Xfinity store in Palm Beach Gardens, FL, on August 15 regarding a billing issue. During my visit, I was informed that the charge would be waived. However, I still see the charge showing on my account as a future bill. Would you please review the notes from my store visi
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Whatever works best is ok with me.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Thanks for the additional details. Would you mind meeting us in a private message?
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Can't change my Mobile auto-payment from Taiwan
Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have s
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Billing
Another Terrible Experience. ROBBED AND LIED TO!!! Once I have a great offer from another internet provider, I plan to switch my internet and phone plan immediately. I am disgusted with how I'm treated as a customer with Xfinity. I only signed up fo
Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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Yes, thanks. Also, when I try to watch a video while it’s recording, it stops when the recording is over and does not show up in my recordings. The only way I can find it to Fast Forward to where it cut out is to go to future recording of that
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Good evening @mwfrst8ed! I can see why this is frustrating, especially after you've already worked through multiple support teams, had technicians out twice, replaced the equipment, and are still dealing with unstable service while working from home.
Cannot get help with continual internet performance issue
I have called several times, they have sent someone to my house twice but the problem continues. Calling support is useless, they cannot help and only promise to have someone call who never does. The internet started being flaky several weeks ago. I got a new router and it is activated but the issue
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I sincerely apologize. At this time, the website you were provided is the best available resource for obtaining assistance. I understand that may not be ideal, but it will be the most effective way to get support for this matter.
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
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Identity Verification
On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?
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Devices
Hello @myrong1, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. So to clarify you keep making a favorites list, and then it will delete everything on that list every once in a
Guide's Favorites list completely disappeared
I added a channel to Favorites without realizing it was already in Favorites. All favorites disappeared except for the channel I added. This was reported about five years ago, Xfinity said it was a known bug and were working on it.
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I utilized the chat feature multiple times and sought assistance from multiple Xfinity chat agents. A complete waste of time.
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
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user_kav218 That's understandable. We just wanted to make you aware of our guidelines. Did you get our last private response?
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Emails being throttled and eventually time out. Why is this happening and how to fix?
Our church uses Outlook thru GoDaddy. Each week we send out an email to our 135 members. Frequently, but not always, the nineteen comcast.net emails are returned. I submitted the IP Block form and am told our IP address is not being blocked. Our DKIM, SPF, Mx, and DMARC records appear to be correct.
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Thanks, but I’m just trying to get support and not sure how to get an answer.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Thank you for reaching out today about your property damage, @user_ejdfz7. Thanks for providing the details. In the future, please keep from posting your personal information as this is a public post. We'll gladly take a look at your ticket, and see
Subject: FORMAL DEMAND: Property Damage and Escalation – Account# [EDIT: #] – Antioch, TN
Date: August 20, 2026To Whom It May Concern at Comcast/Xfinity Corporate Escalation,I am writing to formally demand the immediate repair and restoration of my private property located at [EDIT: address].On or about July 3, 2026 an Xfinity installation crew cut through my sidewalk and concrete drivew
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Hello user_uhm3je thanks so much for reaching out here via our Xfinity Forums with these service installation questions! Property managers are responsible for ensuring at least one working cable outlet is in leased units. We can install additional ou
No coax outlet
I just moved into a new apartment and it does not have a coax cable outlet. The Xfinity address check indicates that this address is serviceable. How do I get my service activated without having someone come out to drill a hole in the wall which I don’t have permission for from the landlord?
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user_i9wchr, Hi, thank you for reaching out. Once the phone is paid off, it will typically unlock after 48 hours. Other requirements include:- Your phone must be activated for at least 60 days.- The phone must be paid in full.- Your Xfinity Mobi
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Network Unlock Code
Hi, I am a former customer requesting an unlock code for a paid-off LG K30 IMEI: [Edited: "Personal Information"]. I no longer have an active account.
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