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Student iPad Promotion – Unexpected Cellular Charges
Hi! I’m reaching out about an unexpected charge on my account. When I set up a new Xfinity WiFi account for my student housing this summer, I took advantage of the student savings promotion that included an iPad. At the time, I was told that the iPad also came with free cellular service as part of t
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Billing
You are very welcome! Did the tech mention anything about needing to come to your location? If you are having issues with the line, the best method would be to have a tech out to your location locally to check on everything.
Very low downstream power levels
My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear
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Unresolved $500 trade-in credit — requesting escalation
I have been trying to resolve an Xfinity Mobile trade-in issue for approximately eight months. I traded in an iPhone 12 and have an email from Xfinity confirming “Your trade-in is complete” and that the device “was accepted.” The agreed trade-in value was $500, but the credit has never been applied
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Devices
Thank you for reaching out to our team here about your issue with the Mobile billing and promotion. I will be happy to look further into that from here for you. In order for me to access your Mobile account I will have to ask you to send me a direct
Unauthorized charges for Xfinity mobile services
In August 2025 I went to the Xfinity store at 2631 N Pearl St in Tacoma, Washington to sign up for internet service at our new address. The Xfinity employee asked me if I was interested in switching my mobile service. I said no because, at that time, Xfinity did not offer international calling. When
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Greetings, @user_7bhqfh! Thanks for taking the time out of your day to reach out about the equipment. We appreciate that you returned that and are glad to check that is shows removed from your account. If you return the equipment to your local Xfinit
Retuned equipment
Hi, I returned my Xfinity equipment almost 2 weeks ago and I still didn’t received a confirmation email but I still have the Xfinity receipt.
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Hi @user_va7twr are still experiencing the issue with logging in? For the Yahoo email migration, you’ll see a message after you securely sign in to your email at connect.xfinity.com prompting you to sign the Yahoo terms of service. We&r
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Thank you for posting on our community forums, Lamanzo23. I'm sorry to hear you'd like to cancel our services. Is there a particular reason for it? Or anything we can do to turn this around?
Cancel service
I need to cancel my Xfinity Internet. When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel. What else can be done to take care of this?
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user_em5bhn We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. In regards to the lines that were cut, are they lines that service multiple coaxal ou
Technician cut existing in-home coax wiring without authorization — trouble ticket unresolved
During my new-service installation, the technician cut the existing coax runs in my utility room that serve the rooms throughout my house. I was not informed this would be done and did not authorize the removal or disabling of the existing wiring. I attempted to contact the installer directly and re
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Having the same issue
Repeated Order Confirmation emails when I didn't place any orders/make any changes
Today is the third day this week I've received a "Thanks, here is your Xfinity order confirmation" when I have not placed any orders nor made any changes to my account. I'm getting really tired of these emails. They contain the correct information regarding my services, so they seem legit (as oppose
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I also have the same issue. When activating my offer (long after canceling my own Peacock subscription), I repeatedly get the "Something unexpected happened" pop up on all devices and networks.
Peacock premium "Something unexpected happened"
I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa
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I'm sorry to hear your services have been interrupted for as long as they have user_xew09n! Did you previously have an appointment for this same issue that went unfulfilled?
Complaint
I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.
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I'd appreciate that. Thanks.
Very low downstream power levels
My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear
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Thank you for letting us know! We do hate to see you go, but are happy to help however we can during this transition process. Let us know how else we can help.
service cancellation
I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assi
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Account not mine
How can I be removed from an account that isn't in my name
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Customer Service
@2nancie440 I give up trying to figure out new yahoo and comcast switch. I've tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missing on my e
Yahoo and Comcast Emails [Edited]
I give up trying to figure out new yahoo and comcast sitch. I .Ve tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missjng on my emails. I am leaving all this behind and moving to google. It’s a resl
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Please post the balance (if any) of the rest of the modem error log table but be sure to exclude any CM or CMTS MAC addresses. And what do the modem's signal status values look like ? Please copy all of the text in its entirety of the *Downstream Po
Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router
Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t
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Hello user_6li93g did the tips from our amazing Expert @EG help with these service concerns?
No internet and lagging
For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop
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CAADVM Welcome to our community forum! You've reached the perfect place to get help with your Xfinity Email. What happens when you try to access your Email through our online portal here?
Access my email account [Edited]
How do I access my email account? [Title Edited: "Personal Information "]
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No, they are all different TVs. I have Sony, Toshiba and RCA The error messages that comes up on the TVs say Thank you for being a valued Xfinity customer. We have having trouble logging you into the app. Please try again later.
abigail30
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Xfinity stream app error code tv app-00100
Cannot get on the Xfinity stream app on any of my tvs
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