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Xfinity Support
My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.
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Billing
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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Customer Service
Are you able to send email now on your iPhone?
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Review
KATE at the Weymouth store spent 3 hrs with me on Monday followed up the next day too she deserves a promotion she's a great asset to you Veronica Walsh
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Devices
What is the error you're receviing, user_8h26le? What device are you using, and have you tried another?
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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Why can't I just get to my email without all of the crazy things coming up. I have never had this stuff before, along with a weird username that I have no idea where it came from!
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I am getting a error for the bank and the card will not going in at all
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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Any resolution? I am having the exact issue, albeit on US-East servers. The EA/Apex forums are filled with similar posts and Xfinity is named in a lot of them.
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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I'm having the same issues, just tried again today and followed all of the steps suggested in this thread. Xfinity need to compensate us for the inconvenience.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Frequent outages
My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?
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Your Home Network
Some info that may help you; https://www.google.com/search?q=ruckus+h550+access+point+disable+wifi&newwindow=1&sca_esv=3615f5cb3ea2f6e3&rlz=1C1CHBF_enUS937US937&biw=1024&bih=471&sxsrf=ANbL-n5xCqpMCa2b6xW9iBk7Rn4TideJ-w%3A17756
COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?
All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,
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Hello user_ixxf6l! I appreciate you reaching out, and we'd be happy to check the status of any ticket you have in motion. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service ad
Check status of tkt filed Mar.6
I believe the tkt # I’m inquiring about was filed on Mar. 6, 2026. [Edited: "Personal Information"] regarding $ 85/mo charges from June 2022 to March 2026. No recent updates. Please inform me of status and my options going forward. [Edited: "Personal Information"]
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user_xg7yip Thanks again for reaching out to us directly so we could confirm your canceleation request. Take care!
How to confirm my cancellation?
I went to a store yesterday to cancel my internet service. The staff said I will receive an email about this cancellation, but I haven’t received it yet. How do I check my account status? If the process was successful, it should be cancelled on April 16, 2026.
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Comcast was worse than useless when I asked for help. They dropped multiple chats and did not make promised callbacks. Finally, however, my municipality's IT provider mangaged to get Comcast to recognize our domain as a legitimate sender.
spam filtering legitimate emails
My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.
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Not an acceptable response. please b call me at [Edited: "Personal Information"] or email [Edited: "Personal Information"] [Edited: "Personal Information"]
Check status of tkt filed Mar.6
I believe the tkt # I’m inquiring about was filed on Mar. 6, 2026. [Edited: "Personal Information"] regarding $ 85/mo charges from June 2022 to March 2026. No recent updates. Please inform me of status and my options going forward. [Edited: "Personal Information"]
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Please respond to post re: tkt # [Edited: "Personal Information"]
Check status of tkt filed Mar.6
I believe the tkt # I’m inquiring about was filed on Mar. 6, 2026. [Edited: "Personal Information"] regarding $ 85/mo charges from June 2022 to March 2026. No recent updates. Please inform me of status and my options going forward. [Edited: "Personal Information"]
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user_bzlvma Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Xfinity mobile not honoring contract
Xfinity Mobile offered a complimentary cell phone line with a trade-in, charging only $25 per month. They provided a USPS return label for our iPhone, which we promptly returned. As per our agreement, we were entitled to the promotion. However, every month since June, we were billed $47 per month vi
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RL8353 You would need to call the business team as they will need to set up an appointment. The number is (800) 391-3000.
XfinityShawn
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Relocation of Comcast owned lines.
I am looking to relocate small portion of existing Comcast lines that runs in ceiling space of a commercial office building If I could be put in contact with someone who could provide help, that would be greatly appreciated. I am located in the Miami, FL area.
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