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Sender Receiving Bounce Back Email
A sender is try to email me but receives this message back: There was a SMTP communication problem with the recipient's email server. Please verify the e-mail address to which you sent the message is correct. Otherwise, contact your system administrator. Response from destination mail server: 552 5.
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user_0mhk2r, Hi there! Thanks for reaching out, and we can certainly help with your request. We understand you'd prefer to handle this in writing rather than over the phone. We will surely miss your business. Would you mind sending us a direct messag
Cancel Internet service without phone call
Hi, I would like to schedule the cancellation of my Xfinity Internet service effective September 16, 2026. I have tried using Xfinity Assistant, but I am only being offered a callback. I would prefer to complete the cancellation in writing rather than by phone. Could an Xfinity Support representativ
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Well, today an instance occurred where having a functioning app would have really come in handy. A window sensor threw a false alarm for the second time in as many months. No nothing from the app except the text message. I work in an industrial envir
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@user_a1999e @XfinityChristy Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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intermittent slow internet connections and my phone has dead spots in the house
Internet is slow intermittently and there my phone has dead spots in the house. The dead spots are not always the same. Verizon is phone carrier but I have Xfinity internet, TV and alarm
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Your Home Network
@jeffsf24 @XfinityRaul Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
ONU Initial Setup at New Address
Hello, I just moved to a new address which has access to xfinity epon 1gig up/1 gig down. I wanted to self install because the availability for a technician was a week out. So I called and was shipped an XER10, and was told I just needed to follow the instructions in the app to activate. I attempted
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@user_n85zyz This is never the experience we want for any of our customers. Our team is here to help. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on
Installation issue
This company has the worst customer service I’ve ever had I told them the phone number they needed to contact and they decided to ignore that and then when the customer service line called he once again called the wrong number and when the issue was explained to him he was being absolutely rude and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet service without phone call
Hi, I would like to schedule the cancellation of my Xfinity Internet service effective September 16, 2026. I have tried using Xfinity Assistant, but I am only being offered a callback. I would prefer to complete the cancellation in writing rather than by phone. Could an Xfinity Support representativ
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Xfinity Mobile promotion removed following interstate move and service transfer
Hello, I am requesting assistance with an Xfinity Mobile promotion that was removed from my account effective September 1 after an interstate move from Illinois to Massachusetts and the resulting transfer of my Xfinity Internet service to my new address. I signed up for Xfinity Mobile only approxima
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Billing
Hi there, @user_wkrk4i. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with hotspot connections. If there are issues at your location, the likely issue is that you are not in close enough range of a
Why is there poor wifi hotspot connection for apass near 19973
Apaoo Poor wifi connection for wifi hotspot pass near 19973
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@UpsetCustomer123 Please post back here with how things turn out. Thank you.
Persistent packet loss and latency spikes – modem and coax already replaced
Hi I have been experiencing persistent packet loss, significant latency spikes, and an unstable Internet connection. I have already worked with Xfinity support and performed extensive troubleshooting. The Xfinity gateway has been replaced with a new unit, the coax cable inside the house has been rep
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Hello @user_wpzmjo We have a few options for that. But we can certainly submit a change of ownership request if that is what you want to do. Please send us a direct message with your full name and service address to get started. To send a "Di
transfer ownership
Hi, I'm moving and would like to transfer the account ownership to a friend who's living at the same address. Please help me get the process started. Thanks!
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Your post is unclear. By box, do you mean a cable TV box ? So are you saying that the modem for internet service is working, but the box for TV service is not ?
xfinity box or modem
My box is not connected to the internet any longer and my internet connection is working
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Why is there poor wifi hotspot connection for apass near 19973
Apaoo Poor wifi connection for wifi hotspot pass near 19973
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Customer Service
user_ibyh4l Hello, and thank you for reaching out through our Xfinity Community Forums. I'm so sorry to hear your account was compromised. I can only imagine how frustrating and stressful that must be. I'd be happy to take a closer look at th
installing cable
I was hacked and now they ordered service for my house. I didn't want this. I don't even live at this address anymore.
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Great to see you were able to get a service technician out to the home to check on the connectors and cables. We appreciate you updating your post with the resolution that will resolve your issue once the line is replaced.
Persistent packet loss and latency spikes – modem and coax already replaced
Hi I have been experiencing persistent packet loss, significant latency spikes, and an unstable Internet connection. I have already worked with Xfinity support and performed extensive troubleshooting. The Xfinity gateway has been replaced with a new unit, the coax cable inside the house has been rep
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Hi user_alf632! We appreciate you reaching out on our Xfinity Forum. We would hate to lose you as a customer and very much appreciate you being a customer with us. My team would love to see if we can keep you on as a customer, but if not, we can assi
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How can I cancel my Internet service?
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