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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hi there @catoller1@comcast.net Thank you so much for reaching out. I understand that you would prefer to not discuss your concern via direct message, however, we'd need to take a closer look at your account in order to confirm any details that we s
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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No cable outlet
There is no cable outlet in the wall at my current residence
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Customer Service
user_xw2ng6 Hello, and thank you for reaching out through our Xfinity Community Forums. I’m sorry to hear about the experience you've had. I can understand how frustrating and concerning it would be to receive collection notices like this.
FRAUDULENT CHARGES
Last November we switched TV to direct TV from Xfinity because our HOA changed providers, at that time we switched our mobile and internet to Comcast business. Since last November I have spent countless hours, upwards of 30 and the equivalent of a full week trying to port over the cell phones to Com
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I posted 5 weeks ago about this issue. There are many other posts like it. I think we deserve an honest, transparent explanation about what is being done to fix it. Please do not ask for direct messaging or to request a service appointment. If the is
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
I did not post a targeted fix date. What is the targeted fix date?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
XfinityAlfonso does know much because indeed the issue described is widespread. I just connected a new Samsung to the Xfinity Stream app and having the exact same problem plus you can’t fast forward or rewind and review progress. It just jumps ahead
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
Question
I posted 5 weeks ago about the same issue. There are many others like it. I think we deserve an honest, transparent explanation about what is being done to fix it. Please do not ask for direct messaging or to request a service appointment. If the iss
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
Question
My modem is infected
My modem is infected, and it has brought my computer down. Can I bring my modem in and swap it with another one. I need a new ip address to fix everything. Thank You.
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Customer Service
... I need access to 10.0.0.1 so I can put the XB7 into Bridge Mode ... Does https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode help?
Reset admin access
need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xf
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Intermittent Connection Loss
Internet seems to drop out every few minutes, started doing it the last few days. Tightened all coax connections, did a full reset on my router and the problem still persists. Event log shows : SYNC Timing Synchronization failure - Loss of Sync
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Your Home Network
user_vvxgev Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Cancel Tv and phone service but keep internet
I want to cancel Tv and Phone service but keep Internet service
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Hello @user_49mkgd, thank you for taking the time to leave a post. Sorry for the frustration and concern this unexpected increase in data usage has caused, especially when it doesn’t appear to match your normal activity. We’d be happy to
Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity. My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, a
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Cancel Tv and phone service but keep internet
I want to cancel Tv and Phone service but keep Internet service
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Customer Service
Yes I sent a sent a direct message, and you know what happened? Absolutely nothing. The message never got responded to. If you cannot solve and answer the question publicly, why would I trust you to respond to a DM?
T2, T3, T4 Timeouts and multiple uncorrectables on the downstream on two separate modems
I have spoken to at least 3 "techs" over the phone and all they want to do is the same basic troubleshooting steps that do not resolve the issue. I had a tech out who replaced the line from the drop to the house. The issues have not resolved. I have tried two different modems from the new line and s
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@cheeseplus It hasn't been any better for me. Xfinity just keeps refusing to acknowledge the problem is on their end. How many of us have all posted the same questions/issues? The fix is NEVER our equipment. It's always thei
Arris S34 + 2GB plan having to reset modem daily
I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T
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Good morning @user_js7x2m, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place to take care of switching to a personal router. Could you please send our team a direct message
EPON customer-owned router provisioning – XER10 / ONU
EPON customer-owned router provisioning – XER10 / ONU I have Xfinity EPON fiber with an ONU and XER10. I want to use my Ubiquiti Cloud Gateway directly connected to the ONU under Xfinity's Member-Owned Router option. I am not requesting bridge mode. Please remove the XER10 as the active gateway and
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Good morning, @user_y1paf9 , and thank you for reaching out. I sincerely apologize for the inconvenience you've experienced while trying to obtain your port-out PIN. Unfortunately, we're unable to provide port-out PINs through this forum for security
Port pin
I am unable to receive my port pin, called severally no one is helping. I need the pin to port my phone number
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
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Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
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