Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (471.7K)
thanks, DM has been sent.
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
We have not yet received a direct message from you @user_c1tdzp. If you follow the steps listed it should allow you to send us a direct message, so we can get access to the account.
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
@user_du2qj5 I'll need to take a look at the account specific details in order to better assist you and see if I am able to adjust that $10.00 discount as a one time courtesy. Please send us a DM to Xfinity Support with your full name and address to
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
My first bill last month was at the correct autopay amount. I had already signed up and enrolled in autopay when I started this account and the first month was billed correctly. So yes, there already was one autopay. This month is my second bill an
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
@user_du2qj5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the concern is that you had been billed without the $10.00 autopay and paperless billing discount. Just to clarify, did the automatic payment work
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
user_gspx4y we can help you with your account and get your Xfinity Membership status updated after the move. We'll just need to work in a direct message to locate your account. You can use the Direct Messaging icon at the top of the page to send your
Xfinity membership rewards - need to bridge/correct tier
My account all of a sudden no longer shows my Xfinity Rewards and Membership Status (was already at Platinum), and says that I am ineligible for the membership because when I moved to a new home, Xfinity processed it as a "new account" when really it should have been a transfer of service. I've been
Question
Sure I’ve done all this it’s been 2 hours since his card was charged and no one is responding to me I’m otp with customer support right now, what’s with your company and unauthorized charges this is ridiculous
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
@MM4_VA Thank you for bringing this up, we can look further at the connection. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Mess
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
Question
Good morning @user_c1tdzp, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue with the charge, I know how frustrating it can be to have unexpected charg
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
Thank you for the information @Jj68iou. We can take a look at the account and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click t
New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
Question
Hi @user_f9pa7e, really hope you and your family are safe! We'd love to help make sure you are able to protect your living space. You may need to reactivate your cameras in the Xfinity app and this can be done pretty easily by following the steps in
Revovee footage of break in
Had a break in wifi modem gone but cameras are probably not set up right-hand can I do
Question
@user_vaygnh Lets take a closer look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign I
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr
Question
Good morning @Jj68iou, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the trade in credits and the watch activation, but you have come to the rig
New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
Question
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
•
Customer Service
@BruceW hit the nail right on the head with the information provided, @user_r7nrgb. The https://www.xfinity.com/support/internet/customerowned page would be your best friend to review customer owned modem compatibility.👍
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Question
@XfinityJosephA never got any reply.
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
Question
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
•
Customer Service
XFINITY HOTSPOT NOT WORKING
Hello, I’m having issues connecting to my xfinity hotspot via hotspot pass I got 2 weeks ago. It’s been an ongoing issue for the past 2 days, I live in Chelsea, MA 02150
Question
•
Your Home Network
Yes, my bill is currently $154.58 for my 2 Gig internet. As a diamond member since 2002, I am looking for a loyalty promotion to bring my monthly bill down to the $100 rate available for my speed tier in Miami. I’ve been a loyal asset for 24 yea
user_rhy5oE
commented
16 hours ago
to the conversation:
0
1
Billing issue
I am a Diamond Member since 2002 and I need help with a billing issue
Question