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Bill from prior address
I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and
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Billing
This issue was resolved after I got in contact with Comcast's corporate escalations team. Thank you to everyone involved.
Xfinity support accidentally cancelled my internet purchase order and cannot offer it back
Over the past couple of weeks, I have spent an excess of 10 hours on call with various support personnel but to no avail. While attempting to fix an issue with roaming service of my brand new Mobile Select line, the technical support agent "accidentally" (as per her verbiage) cancelled my home inter
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elv1997 Thank you for letting us know you are running into issues with your Peacock subscription. Let us get you back into private so we can see what happened. If you could send our team a direct message with your full name, the name listed on
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
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@user_mn22z7 The idea with a discounted, introductory rate, a new customer will be able to experience the service, see the quality and reliability, and also the value of it, so they would be happy to pay the normal rate. We do value our existing, loy
Requesting Promotional Rate Renewal - Existing Customer
Hi! I’ve been a loyal Xfinity customer for two years, but my promotional rate just expired and my bill went up from $55 to $95.03. I’m looking at Tmobile, who is offering $50/month. I’d prefer to stay with Xfinity so I don't have to swap equipment, but I can't justify paying this higher price. What
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Hello sharonmorse! Can you provide some detail on what trouble you're having with your email or how you normally check it?
Not getting emails
All of a sudden, I’m not getting emails . I get a message that imap Comcast’s password is needed. I tried my Comcast and xfinity pe but none work
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"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
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Does it seem to only be with this network, or have you noticed any issues with other channels as well lately? Have you also checked if similar issues happen if you try to stream the channel on the Xfinity Stream app?
TV Freezing on rays baseball games
Multiple times a game picture freezes on rays.tv. Restarts on its own. Sarasota FL. SONY smart tv Suggestions appreciated
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Concern moved here to the Customer Service help section.
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
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user_jn4fyi I'd like to review the account so I can determine whether or not your equipment needs to be returned. Certain locations require the equipment to stay on premise. Please follow the steps above to meet me in a Direct Message so I can collec
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Happy Wednesday user_42kg6e, and thanks for dropping by our community for help! Having no sound coming from any channel can basically make them unwatchable so I'm sorry to hear your locals are acting up like that. I'm happy to hear you did some initi
no sound on local tv stations
no sound on local tv stations. I went to tools and used both restart and refresh, still no sound
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fish3792 To confirm, you have not made any changes to your login information or had any changes to the account such as moving?
lost access to hbomax after cancelling home security
lost access to hbomax after cancelling home security
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Peacock premium plus through Xfinity not reflected on peacocktv.com
I have the free 2 years of peacock premium with gig internet and I've upgraded for $6 to no ads, but the premium plus is not synced with peacock, so I am still seeing ads. I have tried changing my peacock email to my comcast email. Peacock (no ads) shows as active under my subscriptions on xfinity.
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Customer Service
@XfinityBradM TY for the follow up! Seemed to have settled sometimes overnight. Not sure how but it's all good now, no XER10, and getting the full 2G up/down on my Unify device! Only remaining question is where to send the XER10 back to? The rep tol
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Good afternoon @Marty313_overlea. Are you still receiving that message when trying to use the Stream app?
Xfinity Stream issues on Roku
Hi. The Xfinity Stream app that's on my Roku device, which is connected to a Samsung TV, says that I am not on my home network. I cannot watch live TV nor view 'favorite channels'. I verified that my Roku is connected to my home network. My phone, which is on the same network, can stream Xfinity wit
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Hello, this same issue resurfaced again yesterday. I lost access to my Peacock Premium offer and it is no longer showing up under my subscriptions. When this issue was handled last time, I was assured that my new Peacock Premium offer would be a 3-y
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
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Tiling is a problem again,corrected by tech about 8 months ago. Yes I have restarted the router and tightened all the connections.
I refuse to go through the canned troubleshooting steps again.
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Channels and Programming
cable tv ch 1262 Rays.tv
TV Freezing on rays baseball games
Multiple times a game picture freezes on rays.tv. Restarts on its own. Sarasota FL. SONY smart tv Suggestions appreciated
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Good luck. It’s all AI Chatbots that just have you sit on the phone for 5k hours
Chrgol9743
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Cancel subscription
I would like to cancel my Xfinity Wi-Fi service.
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