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Holls_e  Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with

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Paid off phone still carrier locked

My iPhone has been paid off for years but remains carrier-locked to Xfinity. Please submit a manual carrier-unlock request and provide the case number. I need written support only and cannot take a phone call.

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Complaint Department

Hello, I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and

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I typically use the XF website

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14 hours ago

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Missing Sent email

I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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14 hours ago

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Installation

I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.

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Hello user_z9nlmb, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will do my best to help you and your sister. Primarily, this process is handled by retention(800-266-2278) and/or in a local store. Ther

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Power of Attorney — Account Holder Unable to Complete Phone Verification

I need help taking over my sister’s Xfinity account. I am her legally authorized Power of Attorney, and she is unable to participate in a phone call or provide verbal authorization. I have tried repeatedly to reach Xfinity customer service, but I cannot get through to a human representative. I also

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@user_aoqbur Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. A representative will reply to you here shortly. Please see this post about direct messaging the

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14 hours ago

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Cancel service

It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….

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Modem broken

Modem died after lightening

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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14 hours ago

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Cancel service

It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….

Question

Today 9/4/2026 SOLVED! I was getting the PPG_0017 error saying my Xfinity account was already linked to another Peacock account, while Xfinity still showed “Activation Required.” I went directly to Peacock’s website, used the chat, got past the autom

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account is already linked to another Peacock account

Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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14 hours ago

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cancelled service, but still getting billed

I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I

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Community Best Answer

Xfinity promotional Master debit card expired

Hello, I received a $100 Xfinity promotional Master debit card last year and without realizing it is only valid for half year and so when I try to use it today, it is expired and has never been used. Could you please assist to send a replacement? Thanks!

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Upgrade internet to 2000 Gigabit

Can I upgrade internet

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cancelled service, but still getting billed

I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I

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@XfinityAmandaB​ I have all the screen shots from our conversations and plus you can read the notes, and if u want to see the conversation between the representative and me, let me know how you want me to send them, even thou you can read the notes o

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Promotion

To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque

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Nope. Still no button to DM.

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Cancel service

It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….

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Cancel service

It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….

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@XfinityLinda​ Thanks I have submitted it.

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Public Hotspot Outage

Hello I would like to report a public hotspot.

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