Xfinity Community Forum

Hello, @boonetrace do you face any issues when signing in to Xfinity email directly https://connect.xfinity.com/appsuite/?

XfinityThomasC

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23 hours ago

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Email using Thunderbird

I am using Thunderbird and not able to get my emails from Xfinity, he was working fine until yesterday. Nothing has changed. I get message "connect to comcast.net has been reset or refused

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@user_h75zbk have you uninstalled the mail app and started with a fresh installation of the mail client and your email username & password? Are you able to access your email on the Xfinity Email portal?

XfinityJanelle

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23 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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@user_087h9l Actually, that's not a splitter. It's a coax AC power inserter that powers an amplifier / powered splitter that is in the line somewhere. When you remove it, that amp is being powered down, hence there is no signal going to the TV's.

EG

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23 hours ago

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Mystery coax splitter

Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new

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user_hvu4e8 Hello and happy Sunday! I'm sorry to hear you are experiencing service issues, it's important to us that you be able to enjoy your services. It sounds like there has been some maintenance happening in your area, since it has been a few da

XfinityBillie

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23 hours ago

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Service Dropouts

Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today. 2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is

Question

Yes, this did the trick thank-you! I originally created 4 emails, the first one created, my primary, was the one that wasn't working. I renamed the primary and disabled it then re-created the primary using the automatic account configuration. Now

Volt66

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23 hours ago

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Thunderbird Client Email Settings

Have been using Thunderbird with Xfinity mail since day 1 ( ~10 years) with very little issue. Started having issues last month. So I uninstalled and performed a fresh install of Thunderbird thinking database corruption. Some client mail boxes update, although slower than usual. However my main emai

Question

Hello, @user_y856mv the link you provided seems to work on our end. Have you power-cycled your modem to see if this corrects the issue? I would also check the advanced security feature in the Xfinity App to ensure the site address is not being blocke

XfinityThomasC

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24 hours ago

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Error logging into the prepaid center website

Trying to log into the my prepaid center website. But I keep getting this error message; "There was an error signing in. Please try again later." I've tried logging in using my desktop phone, and tablet. I've even tried an incognito window, and it's still it populates this same message.

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And still no answer! I have Xfinity and it gives me issues trying to stream even though I can stream on ALL my other devices it won't work on Laptop? WTHeck

user_y856mv

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24 hours ago

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Error logging into the prepaid center website

Trying to log into the my prepaid center website. But I keep getting this error message; "There was an error signing in. Please try again later." I've tried logging in using my desktop phone, and tablet. I've even tried an incognito window, and it's still it populates this same message.

Question

Hello @user_kg55wf and welcome to Xfinity Forums! I am sorry to see that you are having trouble with your service and connecting with us. We work with our community here through public forums and try to help with as much as we can to resolve your con

XfinityEva

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24 hours ago

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Cancel Xfinity

I called to reach an internet representative and it’s nearly a maze trying to get the right person. In the midst of all the recorded lines, the call drops but if there weren’t so many numbers to push and people to talk to before reaching the right person, I wouldn’t have had to go through the call d

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Ii would prefer to actually talk to someone with Xfinity who can explain to me why and how this is happening to my account intermittently and why. My phone number should be on my account.

user_w3zlyt

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1 day ago

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Autopay issue with payment being canceled and but never refunded.

My monthly payment was made on time with right amount and confirmed by email from Xfinity next day as being successfully processed. But a few days later it seems to have disappeared and I am being charged again with no explanation. Same thing happened same month last year and took several months to

Question

user_k2u84h We appreciate you taking the time to reach out to us here on our Xfinity Forums. I have inline fencing as well to keep my dogs in our yard. I have an escape artist who just leaps over 4 foot fences. We understand the concern and frustrati

XfinityBillie

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1 day ago

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Damage claim

Xfinity came and buried fiber optic cable in my front yard. During the install process, they cut my invisible fence line which prevents my dogs from escaping the yard. After the line was cut my system started beeping and I had to have invisible fence company come out and repair the line. It cost me

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Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_5e0b59! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service.

XfinityArmand

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1 day ago

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Refund

I’m very upset and will cancel my Comcast services. On 10/9 my wife and I drove through Canada for 6 hours. She accumulated $541 of international charges as she scrolled social media. Upon learning of this, I contacted customer service and after a supervisor was called in was informed the charges wo

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Damage claim

Xfinity came and buried fiber optic cable in my front yard. During the install process, they cut my invisible fence line which prevents my dogs from escaping the yard. After the line was cut my system started beeping and I had to have invisible fence company come out and repair the line. It cost me

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Customer Service

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Worst experience with Xfinity

The credit then stopped. I initially assumed this was linked to a plan change, so I contacted customer service the same month to revert to my previous plan and preserve the promotion. I was later told that the issue was not the plan, but that Xfinity had “never received” my trade‑in device. This is

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Customer Service

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user_sr4b27 We really appreciate your time in reaching out to us here on our Xfinity Forums. I'm truly sorry for the run around and this experience. I'm happy to further assist you from here. Please send us a DM to Xfinity Support with your full name

XfinityBillie

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1 day ago

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Return of mobile device

Hello I have attempted on4 seperate occasions to return an unopened unused mobile device and now as of yesterday the 14 day return window expired. I have been given the run around with misinformation from 3 different live chat agents, twice by live agent phone call, and once in store. Each time i ws

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Cancel Xfinity

I called to reach an internet representative and it’s nearly a maze trying to get the right person. In the midst of all the recorded lines, the call drops but if there weren’t so many numbers to push and people to talk to before reaching the right person, I wouldn’t have had to go through the call d

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Customer Service

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@user_30ceb6 I am having the exact same issue with my Samsung smart TV. The app works fine on all the other tv’s except the samsung

user_7oorvn

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1 day ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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user_w3zlyt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on with your bill. Please send a Direct Message with your full name and address. Here are instruction

XfinityBenjaminM

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1 day ago

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Autopay issue with payment being canceled and but never refunded.

My monthly payment was made on time with right amount and confirmed by email from Xfinity next day as being successfully processed. But a few days later it seems to have disappeared and I am being charged again with no explanation. Same thing happened same month last year and took several months to

Question

user_nvsl0h We can help you. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click t

XfinityPeterH

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1 day ago

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Anyone know how to speak to an actual person about chronic internet outages?

My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a

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Refund

I’m very upset and will cancel my Comcast services. On 10/9 my wife and I drove through Canada for 6 hours. She accumulated $541 of international charges as she scrolled social media. Upon learning of this, I contacted customer service and after a supervisor was called in was informed the charges wo

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Customer Service

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Autopay issue with payment being canceled and but never refunded.

My monthly payment was made on time with right amount and confirmed by email from Xfinity next day as being successfully processed. But a few days later it seems to have disappeared and I am being charged again with no explanation. Same thing happened same month last year and took several months to

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Billing

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