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Missing Entitlement Code for Included ESPN Unlimited (Ultimate TV + More Sports Package)
Hello, I am unable to link or activate the complimentary ESPN Unlimited subscription that is included with my Xfinity service. My exact package is Ultimate TV with the More Sports & Entertainment Package. I explicitly have all baseline ESPN channels active on my cable boxes, which qualifies my accou
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Sign-In and Account Management
Repeated Internet Outages – Request for Account Review and Escalation
I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or
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Your Home Network
Xfinity home push notification app
This app no longer supports push notifications, which is stupid because that is the main point of having the app. Please fix it, or I'll definitely leave Xfinity entirely, including internet and phones. That's not even talking about customer service, which is the worst. Is sad because I've had a lon
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Xfinity App
Hello @user_r8todx, and thank you for reaching out here on our Xfinity Community forums. I can certainly understand how frustrating it would be to experience service interruptions for multiple weeks, especially when you're not sure how much longer th
Internet upgrade
How long will Xfinity keep interrupting my internet service to perform an upgrade? This is the second week of interruption. I just want to know, on average how many days/weeks/months this will be.
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New iPhone activation and new number needs to be completed.
I spent hours on the phone to Xfinity and during the process of getting a new number for new phone the call dropped and my phone won’t work only texting. Help finish set up now!
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Devices
Hey there, @user_dw7lr1, thanks for reaching out through Xfinity Forums regarding a new account. We are so excited to have you back in the Xfinity family. I would be happy to help with getting services set up. Are you interested in our Internet Essen
set up internet
I need to start a new internet account being the medicare and social security beneficiary. Prior to moving to new location I once had a xFinity
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user_1ygzu6. Does the download fail after a specific amount of time or around the same file size each time? Does the issue occur on both wired and Wi-Fi connections? Have you tried using a different VPN protocol, if your VPN provider offers multiple
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Xfinity Vs Att
AT&T Customer Service Review I have contacted nearly everyone listed on the Elliott Advocacy AT&T executive contact page, including the CEO, president, vice presidents, and other corporate representatives. I explained my situation in detail and provided screenshots and supporting documentation. Desp
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Customer Service
@user_j0s28t My Wi-Fi bill was $30 all of last year and then just this month it went up to $70. Why is that? I never agreed to that. Sounds like a promotion you had ran out. Do you ever read your billing statements? Besides telling you
Wi-Fi bill
My Wi-Fi bill was $30 all of last year and then just this month it went up to $70. Why is that? I never agreed to that.
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Xfinity refuses to allow me to transfer my phone
I have used the app and the website to generate a pin, at the end before giving me the pin, the system tells me that I need to go into an Xfinity store to confirm my identity. I went into an Xfinity store to confirm my identity. The person helping me said that they could not access my mobile account
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Devices
user_4pdxak - Thank you for choosing Xfinity and joining us here on the Forums! I'd be happy to help troubleshoot this with you. Can you walk me through the steps you're taking and let me know if you're receiving any error messages or codes along the
My billing due date is September 14th
I have been trying to make our payment, but it is not going through
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@raptyrred I don't remember, are you using a third party email app, or just the website?
saved email was deleted by comcast
Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH
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Thank you. I don't think that is the issue. CyberSecure is not turned on. Speed seems slow compared to what I pay for, but no issues. No issues with the VPN on any other internet service, like Starlink.
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
Question
AH9390 I can certainly understand the frustration. Our engineering team has narrowed down some possible causes of this issue. We are continuing to monitor this, and as soon as we have an update to share we will certainly share it here.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Hey @blueyezas, Thank you for visiting our official Xfinity Forums Community support page. You can confirm your subscription and promotional length/terms by visiting your Xfinity billing statement. You will see the discount and duration typically und
Manage plan
I would like to make sure my plan stays on the 5 year special. Its going to be 1 year I am on this plan.
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Thank you for posting on our community forums, user_y8wfag. What happens when you try the link? Do you need assistance swapping equipment? If the link is not working, we can help with the swap here.
XfinityDilary
commented
13 hours ago
to the conversation:
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"Change Equipment" link.
When will the "Change Equipment" link be fixed on the xfinity.com site?
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