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Money stolen for a phone I don’t have
I keep getting charged for a cell phone that I never received. The phone was sent back to Comcast by whoever they use as a delivery person. My apartment complex would not receive it so it was sent back never received at first. I received a refund for $122 then all of a sudden I saw a charge on my ac
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Billing
Payment
Hello, can I make my payment on the website instead of with the Harris and Harris company my bill went to?
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Billing
Xpod
Xpod is making noise and don’t think working any longer. Not super old
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Your Home Network
And the worst part about all of this, is that you had to post on a forum to seek out customer service. What is this system? Where is the direct email? I'm in the same boat but there is no one to contact about it. [Edited: "Solicitation"]
Bill increased suddenly by $50
Last month I paid $55 and then suddenly, without warning that a promotion was ending or that there would be any bill increase, I was charged $104 this month. I also haven’t received a bill statement since June so I can’t even check my bill statement to see why I’m suddenly paying almost double for m
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Technician support coaxial install installation
Hello, I need support from a technician to install a coaxial wire in my home. How do I initiate that? Who should I contact to install that?
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Customer Service
Yes, the adjustments I have received so far have all been one-time credits. I have had to call Xfinity Mobile customer service every month and ask them to apply a credit before the bill was charged to my payment method. Before this current ticket wa
Unresolved Xfinity Mobile Promotion Billing Issue Since July – Ticket [Edited]
I’m reaching out again because I have been dealing with an unresolved Xfinity Mobile billing issue for months, and I have now been charged directly from my bank account for a line that was supposed to be free under a promotional offer. When I moved my Xfinity Internet service from Alexandria, VA to
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Is this to actively discourage us from seeking out help?
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Cancel service
I need to cancel my Xfinity Internet service without a phone call. I have already tried Direct Messaging but have been waiting for a long time. Please have Xfinity Support contact me through Direct Message so I can complete the cancellation.
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Rules and Automations
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Customer Service
Remove a cable
There is a cable in my back yard that (clearly) is supposed to be buried, but it is not. I would like it removed, or properly buried.
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Customer Service
Update, Robert on the escalations team went right to work to resolve the problem. I am so pleased with all that he has done to fix this. I will keep my mobile number and my cell service with Xfinity. God bless him!
Double billed since February 2026, no end in sight!
I am following up once again with the Corporate department as I am back to square one trying to resolve my ongoing account issues (Case [Edited: "Personal Information"]). I continue to be double-billed for two mobile accounts for the past eight months. Additionally: - The credit promised to me was n
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I was upgrade to xfinity Xi6-T X1 box and local forecast quit working vs now getting the reqional forecast. Weather Channel location works on other company apps....just not on xfinity. This is an xfinity issue they need to address.
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
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Does the gateway have a sticker on the bottom or back ? Check there.
SSID change
I want to change the SSID on my gateway and there isn't a sticker on it with the admin password. I went http://10.0.0.1, used admin as the user name, but it needs a good password
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Hey there, @Anon109654! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear the guide was not showing the listing on the PBS channel, are you still having the same experience? If so, please let us k
Schedule does not match what is being broadcast on PBS stations
Looking at guide, what is showing for scheduled for PBS stations is not what is being broadcast. Other stations are fine. What’s going on?
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Upgrading to 2 Gig tier—Broadband Facts says 250 Mbps upload, but checkout cart defaults to 35 Mbps (Active Mid-Split Node)
Hello, I am looking to upgrade my plan to the 2 Gig tier, but I am running into a billing system profile mismatch that I need help resolving before completing the order. My local neighborhood node has already been successfully upgraded to the Next-Gen Mid-Split infrastructure—in fact, my current gat
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Billing
Ours is corrected now. Hope you both are good too.
user_dtn729
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CBS audio out of sync
Picture and audio are a few seconds out of sync. All other stations are fine.
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