Xfinity Community Forum

Fake "new" Jeopardy on Fridays

For months now, the on screen guide is showing the 12:30 P.M. airing of a Jeopardy re-run falsely being labeled as "new" This causes the DVR series recording I have set up to record that old episode and ignore the actual new episode that airs at 7:00 locally on NBC 706 in the Central Coast, CA. How

Question

•

Channels and Programming

12

0

Thanks again for reaching out @user_0dct87! It was a pleasure helping you out! So glad we could get everything squared away. Enjoy your weekend!

XfinityQuemekia

commented

17 hours ago

to the conversation:

0

U

Still got a new bill after cancellation

I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That

Question

U

It's fixed after direct messaging as the accepted answer suggested!

user_0dct87

commented

17 hours ago

to the conversation:

0

U

Still got a new bill after cancellation

I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That

Question

Thanks for reaching out through our community forums, user_9i3roh! Our team can absolutely help reschedule the disconnect order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll g

XfinitySean

commented

17 hours ago

to the conversation:

0

U

Need to cancel a scheduled move

Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.

Question

U

Need to cancel a scheduled move

Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.

Question

•

Customer Service

4

1

0

G

@XfinityQue ; Nope, no severe weather condition. Initial update in the noon told some equipment failure. Since then no update when the issue will be resolved. Currently, the automatic status says, Xfinity is working! (LoL! Who works at 9 PM PST)

gydave

replied

17 hours ago

to the conversation:

0

G

Internet is down since morning and no updates from Xfinity

It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no

Question

gydave, hello there and thanks for reaching out. I apologize about your service interruption. I understand how frustrating it is to have inconsistency and relying on internet service that provides our homes connectivity is very important. Since you'r

XfinityQue

commented

18 hours ago

to the conversation:

0

3

G

Internet is down since morning and no updates from Xfinity

It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no

Question

G

Internet is down since morning and no updates from Xfinity

It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no

Question

•

Customer Service

10

1

0

Hey there Gil02, thanks for taking the time to reach out through our community forums! Two weeks is an awful long time to go without internet, so I sincerely apologize. You're in the right place for help, and our team would be more than happy to look

XfinitySean

commented

18 hours ago

to the conversation:

0

G

Modem not being delivered

I have called two times already and asked for a new modem to be shipped, but nothing ever arrives and no one is able to give me tracking information. Its been roughly two weeks and I haven't had Internet, so I'm looking for a way to get the modem shipped and being excused of paying for two weeks of

Question

U

LIW world channel 267 or 1155 beginning on April 1 has reverted back to NHK news programming on the guide. Please get this corrected. This is my one source for the BBC world on my cable package. I really don’t care if I’m the only Customer, you have

user_6qsf7n

commented

18 hours ago

to the conversation:

0

U

Wliw world

Channel 1155 is supposed to be wliw world. But your guide is not listing the programming for that channel. It's almost like your listing the programming for NHK world, the Japanese News channel, but that channel has its accurate programming in the guide. The programming in the guide for liw World is

Question

G

Modem not being delivered

I have called two times already and asked for a new modem to be shipped, but nothing ever arrives and no one is able to give me tracking information. Its been roughly two weeks and I haven't had Internet, so I'm looking for a way to get the modem shipped and being excused of paying for two weeks of

Question

•

Customer Service

6

1

0

NO_801, hello there and thanks for reaching out. I apologize about your experience. Getting less than 100mbps and service outages can be very concerning. I am very glad to see that you've attempted to do some troubleshooting. While I do thank you for

XfinityQue

commented

18 hours ago

to the conversation:

0

N

Intermittent Internet Drops, and High Upstream Power 50+dBmV on multiple coax outlets tested.

Hi folks I have noticed over the last few months my internet signal has been dropping out with increased frequency. I have an older Motorola MG7315 Modem but it has been working fine for a long time. I have looked at getting a replacement but wanted to do a little diagnostics first. Since I have had

Question

Hey there, @user_woz1so, thanks for reaching out through Xfinity Forums regarding your doorbell order. We would be happy to help you with the order. Are you still having issues, or was someone in contact with you?

XfinityJeniece

replied

18 hours ago

to the conversation:

0

L

Wrong Device sent

9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock

Question

Hey there user_69tgp8 👋 I appreciate you bringing your question to our community, and glad to hear you've qualified for that extra Disney+, Hulu bundle! Whenever you sign up for or redeem that benefit specifically, you should receive instructions vi

XfinitySeth

commented

18 hours ago

to the conversation:

0

U

How do I activate Hulu/Disney

How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?

Question

user_unxsoq Thank you for the update. If you are the OP of the post, it looks like you may be using a different Xfinity ID. You may want to log back into the other one to mark the post with the accepted solution.

XfinityAmandaB

replied

19 hours ago

to the conversation:

0

D

Unable to register Samsung Galaxy ZFold7 IMEI

Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI [Edited: "Personal Information"]. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care t

Question

I tried to watch the Mariners game today but channel 1261 says that the next game I can watch is Saturday. They are playing as I type this... The email which says the Mariners games are included in my subscription and to go to channel 1261 says I can

MyAccountXZ

commented

19 hours ago

to the conversation:

0

T

how watch mariners basrball

How do I watch Mariners Baseball in 2026

Question

Hi there, @user_kjg4xz! You are at the right place for further assistance. We can de-provision all the devices signed into Xfinity Stream under your account. You would need to log back into any devices you still want to watch with. Please send me a

XfinityRay

commented

19 hours ago

to the conversation:

0

U

Xfinity Stream

I need to log out of a Roku I no longer have access to

Question

U

How do I activate Hulu/Disney

How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?

Question

•

Customer Service

8

1

0

Hello @user_rjv1rr thank you for reaching out on our community forum! I would love to help you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat ico

XfinityAbby

commented

19 hours ago

to the conversation:

0

U

Cancel internet

Hi there, we are moving and need to cancel our service [Edited: "Personal Information"]

Question

user_akash - Thank you for reaching out to us here for help. You've reached the right place. Let's take a closer look and get to the bottom of this. Please send us a message. To do so, click on the chat icon located at the top right of this forum's p

XfinityThomasA

commented

19 hours ago

to the conversation:

0

U

Missing BYOD Promotion Gift Card - Since Activati

Message: "I am writing to resolve a missing promotional gift card for a Bring Your Own Device (BYOD) line I activated more than 6 months ago. I have met all eligibility requirements: I ported my number from Tello mobile. I have maintained the line in good standing for over 90 days. I have not d

Question