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user_fe05a0, thanks so much for sharing what worked for you. I'm glad to hear you have things working again. Is there anything else we can assist you with today?
Unable to access home network settings via Xfinity App
I am trying to access my home network settings via a computer (http://10.0.0.1/) and receive a message to use the Xfinity app. I then ensure my phone is connected to my home network and open the xfinity app, but there the "View Wifi Equipment" is not available. I can only see my two devices (tv boxe
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user_s3eg8h Hi there! Thanks for using our Forums to contact us and I am happy to work together. I am sorry to hear about the damage at your home and our team is here glad to look into this. To get started can you send us a DM with your full name and
Complaint
When you came to bury my cable line they busted our sprinkler system line and now I have to pay to get that repaired ! The bill is not very 300 dollars , I need someone to contact us about getting that paid !
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@user_q0yl15 Thank you for reaching out to us via Forums regarding the phone port concern. You're more than welcome to visit any Xfinity store to swap out the modem if an additional port is needed. You may use the Xfinity app to find the address to t
xb10 phone connections
My new XB10 only has one phone port, but I have two home phone lines. My XB8 has two phone ports, which work fine.
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u/user_2zkruv Thank you for taking the time to work with us in private, so we could review your account concerns. I'm glad we were able to address your questions and provide clarification on your services. If you need assistance in the future, please
Any offers available?
Hi, I currently have two Xfinity Mobile lines. My promotion has now ended. As a result, my monthly mobile bill has increased to about $70 for two lines. I’d like to continue being an Xfinity customer, but the increased monthly cost has me considering other carriers. If there are any available loyalt
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@XfinityAngie I am able to access "10.0.0.1" now, yes. Also note: 1. New router. Xfinity app shows wifi settings & wifi equipment in app. Previously it did not. 2. On xfinity app, I wen to wifi>wifi equipment>advance settings
Unable to access home network settings via Xfinity App
I am trying to access my home network settings via a computer (http://10.0.0.1/) and receive a message to use the Xfinity app. I then ensure my phone is connected to my home network and open the xfinity app, but there the "View Wifi Equipment" is not available. I can only see my two devices (tv boxe
Question
@schwenc I understand the frustration. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Once resolved, request a credit
Xfinity has not been able to resolve a problem in years
I don’t think Xfinity has resolved an issue in years. Other than having us reset the box, unplug and restart, or check the WiFi, nothing has ever been resolved. This has been ongoing for years and they don’t seem to know their own product. They have replaced boxes that we have paid for, never given
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Hi there, @user_hhf7tl. Thanks for reaching out to us here on the Community Forum. We would hate to lose you as a customer, and we understand the desire for NFL content. While we have no news on this particular subject to share, you can find more inf
NFL Network/NFL RedZone
Longtime customer. Just wanted to let you know that if NFL Network/NFL RedZone are not available in the next month or so, I will be cancelling and switching. Thanks!
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I'm new on xfinity and only use linux. I just tried xfinity stream and it rejected me due to user-agent. I changed user-agent to firefox on windows and xfinity stream works just fine (on firefox at least). That's so dumb.
Xfinity Stream Support for Linux or MacOS
Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f
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CellarMonkey I completely understand where you're coming from, and I'm glad the text notifications are at least providing some level of awareness in the meantime. Thank you so much for your paitence. We recognize that they aren't a full replacement
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Season is about to start and there are several other carries who can provide me NFL Network. When will this be resolved?
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Urgent: Transferring internet to new address by Aug 1st — Portal error ADBF70702
I am moving on July 31st and urgently need my internet service transferred to my new address so it is active by August 1st. Both the online moving portal and the Xfinity App are failing to load for me, throwing JavaScript errors and error code ADBF70702. Every time I try to call customer service or
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Customer Service
ABC channel 431 WCIVD is pixellating badly. I have done a system refresh with no effect. All other channels seen ok... Symptom seems to have just begun today.
Outages in my area
Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.
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New Construction – Need Site Survey for Demarc Location
I am building a new single-family home in Deerfield Beach, Florida. The house is currently under construction and I need to determine where Xfinity’s service line will enter my property. My builder needs to know where to locate the exterior demarcation point and conduit before construction progresse
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Customer Service
user_fe05a0, thank you for sharing the details. Are you able to gain access now?
Unable to access home network settings via Xfinity App
I am trying to access my home network settings via a computer (http://10.0.0.1/) and receive a message to use the Xfinity app. I then ensure my phone is connected to my home network and open the xfinity app, but there the "View Wifi Equipment" is not available. I can only see my two devices (tv boxe
Question
@XfinityJorge To the intent, I know that now. Just a recap: 1. Original router was always in bridge mode. 2. Xfinity removed access to 10.0.0.1, forcing app access only. 3. When I call xfinity customer service, they ask me to go to app, wifi>wif
Unable to access home network settings via Xfinity App
I am trying to access my home network settings via a computer (http://10.0.0.1/) and receive a message to use the Xfinity app. I then ensure my phone is connected to my home network and open the xfinity app, but there the "View Wifi Equipment" is not available. I can only see my two devices (tv boxe
Question
Hey there, @user_chj3sj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, it certainly is not what we want for our customers. I do hope you are safe f
Hack service and support
I understand outages happen, especially during storms, but refusing calls is absolute [Edited: "Profanity"]. And no, “Investigating” over a 16 hour outage is NOT a proper update. [Edited: "Language/Inflammatory"]
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@user_64fi0m Thanks for letting me know your home is not affected and you have a working connection. There can be a few causes affecting the connection such as distance and the signal could now be hindered by buildings or trees. How many signa
Public Hotspot Stopped Working
Hello. I’ve been connecting to a public Xfinity hotspot for a few years now and the hotspot finder shows that it is still active but it stopped working last week. My devices can see the hotspot also but when I try to connect it says “no internet.” Yes, I’ve forgotten the network multiple times on al
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Thank you for reaching out. Since you are having service issues we would need to set up an in-home technician visit. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instr
XfinityDena
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Exterior Connection
I am writing to request a technician visit for an exterior equipment issue that is causing a near-total failure of my Xfinity services.The main coaxial line connected to the outside of my house is completely exposed to the elements. There is no gray protective enclosure/NID box present on the wall,
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