Xfinity Community Forum

Hello @user_h1cmy4 and thank you for reaching out on our Xfinity Community forums for assistance! If you're looking for the status of a ticket, just to let you know, most open tickets on your account should be viewable via the Xfinity Assi

XfinityCliff

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14 hours ago

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Direct message

I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?

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Loss of email

I cannot access my email and need assistance

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Email

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@tmd171 I have been trying since it started and can’t get any help

user_nu83dq

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14 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Thanks, @BruceW! You always provide awesome knowledge! @Jady42 I am sorry that you won't be able to automatically do that. I understand it is helpful and will submit feedback on why we would like to see that function restored. Do you have any other q

XfinityRay

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14 hours ago

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I want my emails to have capital letters to start sentences and for the letter "I"

When I am composing emails, the first letter of a sentence is not capitalized. Also, I want the letter "I" to be capitalized.

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Although we hate to see you leave Xfinity I am happy we were able to schedule the disconnect order for you. Have a great rest of your day!

XfinityVictor

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14 hours ago

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Pro-rated bill?

Hello, I'm cancelling our internet bill because we're moving to a new place that has internet included. If I cancel before our last bill is due, will the bill be prorated? Thanks in advance!

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I used to get the games on Fanduel

user_nu83dq

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14 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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I go to channel 1253 and it says you need a subscription. I have tried and tried but get no help

user_nu83dq

replied

14 hours ago

to the conversation:

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Global travel plan

Hi I’m in Japan and have global travel pass and roaming on yet I cannot connect with local cellular service. My wife is on same plan as I am and is connected. Help! I need cellular service here!

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Network

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my email

I cannot access my email! Can you help me with this?

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Rules and Automations

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Direct message

I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?

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Customer Service

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Hello @user_dyvf4o and thank you for reaching out on our Xfinity Community forums. It sounds as if you've had a bit of a frustrating experience, but we're here to help! 😀We can assist you with achieving a better understanding of what the statu

XfinityCliff

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14 hours ago

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Incomplete Installation

Hello, I will try and write this as not to make a Novel. First it’s best that you review all the notes and chat before we proceed. On 3/19 a line tech David came to review our request for service. The tech could not find the box even though his map said it was there to the right of the house. He wal

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NO! AI is useless!! I have tried for two weeks plus djotBb0215$

user_nu83dq

replied

14 hours ago

to the conversation:

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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We're happy to help user_hpg3vj! To get dedicated support, please find the most appropriate public board for your question type and post it there. We'll connect with you asap, and if needed, will invite you to send us a Direct Message. It just helps

XfinitySeth

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14 hours ago

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Billing

Trying to obtain monthly invoice billing for my acct

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I need billing information

user_hpg3vj

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14 hours ago

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Billing

Trying to obtain monthly invoice billing for my acct

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Hello, @user_ypfo6u. It is incredibly frustrating when a setup that has worked for decades suddenly stops communicating, especially when you are being met with "incorrect password" errors despite knowing your credentials are correct. The "Comcast mov

XfinitySara

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14 hours ago

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Apple mail unable to access Comast email

All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr

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Incomplete Installation

Hello, I will try and write this as not to make a Novel. First it’s best that you review all the notes and chat before we proceed. On 3/19 a line tech David came to review our request for service. The tech could not find the box even though his map said it was there to the right of the house. He wal

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Customer Service

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I purchased at ABC Warehouse a Antenna and hooked it up to my TV and I was able to get my local stations. Antenna was $12.00.

user_rsnkfz

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14 hours ago

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Scripps dispute

Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d

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Hello user_jskrd3 it sounds like your voice remote isn't paired with the X1 cable box. There are a few simple steps to get this all going for you, and we'll leave these and associated Xfinity articles below. Let us know if these steps work for you! �

XfinityAlfonso

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14 hours ago

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Tv remote

I can’t get the tv remote to turn the tv On or off. Also, volume doesn’t work. Just went to my local Xfinity store and got a new remote. It doesn’t work either. I tried the reset feature and when it came back on no improvement.

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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Your Home Network

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Deceptichuck, Hi there! Thanks for taking the time out of your Thursday to reach out. I can certainly understand why that would be alarming and frustrating. A bill increasing by $10 each month up to $100 definitely needs a clear explanation, and you

XfinityGabriel

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14 hours ago

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Bill increase

I have watched my mobile bill hike up $10 each new month whereas now it’s $100???? I am appalled at each time I reach out it’s just a bandaid to get me off the phone. No resolution

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