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@user_cj3knv Our team can get the appropriate codes added and get the bootfile updated. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Sup
EPON Member-Owned Router — Need ONU Provisioning for Ubiquiti UDM Pro
have Xfinity residential EPON fiber service with an ONU and XB7-T gateway. I want to use Xfinity's newly announced Member-Owned Router option for EPON and connect my Ubiquiti UniFi UDM-Pro SE directly to the ONU. My UDM-Pro has a 2.5 GbE WAN port and meets Xfinity's published requirements for multi-
Question
user_rbhm8h Let's pull up your account and take a look. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conve
Request for written confirmation of my existing Internet plan
A representative confirmed my existing Internet plan and its five-year price guarantee in chat, but I have not received an email documenting the terms. Please help retrieve a copy of my existing service order or send a new written confirmation to the email address registered on my account, including
Question
2 weeks in a row where I cannot access member benefits due to this error. Doesn't work on Chrome (tried on incognito mode too), Edge, or cellphone (on wifi or cellular network). It's works for some customers as rewards show all gone status. Is the Xf
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Xfinity Member benefits started getting this error a few days ago
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They said I was not eligible for one. I don’t understand why not though.
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
Question
Request for written confirmation of my existing Internet plan
A representative confirmed my existing Internet plan and its five-year price guarantee in chat, but I have not received an email documenting the terms. Please help retrieve a copy of my existing service order or send a new written confirmation to the email address registered on my account, including
Question
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Billing
Hey, @user_pw48ml! Thanks for reaching out. We definitely understand needing an extension from time to time, and now, these types of requests are all done via self-service! Please see how to set up a payment arrangement HERE, or how to implement an i
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Hello, I received a notification saying that my automatic payment of $35.94 for Xfinity Mobile was declined. However, I have another bank account, and $101 was already withdrawn from that account to cover both my internet and mobile phone bills together. Could you please check my payment records and
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation
I received an email from you I’ve never request cancellation of my service and I don’t understand why the cancellation request was accepted. It supposed that my last day of service is October 28. I need an explanation.
Question
user_uemh3c, We’re sorry to hear about this experience. We understand your concern and appreciate you bringing it to our attention. We’d like to gather some additional details and make sure this is addressed by the appropriate team.
One of the company drver
I was driving behind the driver so when we approached the red light there are three lanes, left middle and right lanes so he preceded to the left lane so I was going in the middle lane but he decided to to come over to the middle lane lane which made me go into the right lane when looked at each oth
Question
EPON Member-Owned Router — Need ONU Provisioning for Ubiquiti UDM Pro
have Xfinity residential EPON fiber service with an ONU and XB7-T gateway. I want to use Xfinity's newly announced Member-Owned Router option for EPON and connect my Ubiquiti UniFi UDM-Pro SE directly to the ONU. My UDM-Pro has a 2.5 GbE WAN port and meets Xfinity's published requirements for multi-
Question
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Customer Service
Returned unopened Storm-Ready WiFi but charged $112 on final bill
I recently disconnected my Xfinity service because I moved out of state, and I need help resolving an incorrect charge on my final bill. On October 1, 2026, I had an in-person appointment with Xfinity and returned all of my equipment. This included the Storm-Ready WiFi equipment, which had never bee
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Billing
0603ben Thank you for reaching out! It does sound like the installment plan was not removed, and you were billed for the final balance of the device. We can take a look at the account, and see what options may be available. Please send us
XfinityMartyR
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Returned unopened Storm-Ready WiFi but charged $112 on final bill
I recently disconnected my Xfinity service because I moved out of state, and I need help resolving an incorrect charge on my final bill. On October 1, 2026, I had an in-person appointment with Xfinity and returned all of my equipment. This included the Storm-Ready WiFi equipment, which had never bee
Question