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@ajrotc Thank you for taking the time to work with us on this. After reviewing everything together, we confirmed that the payment could not be transferred since the balance on the other account was also due at the time it was applied. Per your requ
Misapplied Payment
My web account had two service addresses listed. One was my old address (aunt lives here) and the other was my current address. She is listed as the manager on the account. Today my internet service was interrupted as I hadn’t paid. I logged in & paid the balance I saw, but realized afterwards it wa
Question
If this is a Comcast-rented device, they do not offer a separate guest network feature; https://www.xfinity.com/support/articles/help-guests-get-online
Guest network
Hello, I am a new xfinity customer and just had everything installed last week, including free installation which was great! Unfortunately I am having trouble setting up a guest network like I did when I had Quantum fiber from AT&T. A guest network is essential for home private network security, how
Question
Hello user_s30c0s! Thank you so much for reaching out to us here for help with your internet connection and helping to correct the account holder details. I would love to help out and get you back online and work to have the account moved over to you
No internet connection
My account is in someone else’s name and email address. A technician came out and was supposed to update it to my name([Edited: "Personal Information"]) and my email address ( [Edited: "Personal Information"]).My account is [Edited: "Personal Information"] and my password is [Edited: "Personal Infor
Question
Poor service
I want to speak with someone about constant, ongoing issues with my internet losing connectivity many times a day. I have been trying to speak to a representative with no success. I am rebooting the internet daily but it is not helping. I am very angry taht I cannot speak with someone.
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Your Home Network
Hi user_c15izd! We appreciate you taking the time to reach out about these service concerns on our Xfinity Forum. I am sorry to hear about these ongoing issues and the lack of support you've received. This is never what we want for our customers, and
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.
Question
user_pc0byd Just to confirm I presume you are trying this change while you are connected to your in home WiFi Connection correct?
Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway
I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati
Question
pod won't come online
I have two 2nd gen pods. light in center blinks. I use the ap to activate, thinks for 5 min and won't connect. I tried putting the pod 10" away with same result. with both pods... had a tech check it out and declared them inoperative ... Both at the same time? Why? I think maybe some other issue...
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Your Home Network
Hi there, @user_m485gt! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your modem. We would be happy to check things out and help get this situation resolved. Please send a direct message to us by c
Replacement modem needed
My Xfinity modem died 2 weeks ago. It will not turn on, no lights, nothing! I've been trying to get a new modem since day one with no luck. The Xfinity store told me to cancel my service (Losing the $45.00 they just took out of my checking account March 1st) then they could help me set up a new acco
Question
user_jcxgbm, Hi there! Thanks for taking the time out of your Tuesday to reach out. I never like bill increases so I can understand the concern with wanting to know what to do about your internet plan. You've knocked on the right door in virtual land
Price hike
My internet went from $42 to $79 this month. I only knew about it when my credit card notified me. I can't live chat, it sends me in a circle. What do I do?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Replacement modem needed
My Xfinity modem died 2 weeks ago. It will not turn on, no lights, nothing! I've been trying to get a new modem since day one with no luck. The Xfinity store told me to cancel my service (Losing the $45.00 they just took out of my checking account March 1st) then they could help me set up a new acco
Question
Yeah, I know. Thanks
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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Ok, I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards to assist you. You should get a reply here in your topic. Good luck !
Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway
I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati
Question
Price hike
My internet went from $42 to $79 this month. I only knew about it when my credit card notified me. I can't live chat, it sends me in a circle. What do I do?
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Billing
Hi there, @user_f7i71r! Thanks for reaching out to us here on the Community Forums. When you close an account, it takes 4-6 weeks to receive a refund to the last form of payment used. If for any reason there is an issue doing that, you would receive
Credit balance on closed account - need refund assistance
Hi Xfinity Community, I recently closed my Xfinity account [EDITED: Private information.] (Account number) after returning all equipment. My final bill shows a credit balance of $60.91. It's been 3 weeks since closure, but no refund has been issued to my last payment method (bank account on auto-pay
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Billing question
Why are you trying to extract funds from my bank account before the actual due date? This is the 4th time it's happened and it is the last time it will happen or I will cancel. I have tried every time you pull this stunt to explain that I get two checks a month, ON THE 3RD OF EVERY MONTH!!! So pleas
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