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Hello @user_525fe6, thank you for taking the time to leave a post. Sorry to hear about your experience when trying to get your mobile phone unlocked. Since it's been a few days, are you still having issues, or has the mobile phone been unlocked?
Escalation on Support team - Unable to unlock the devices after paid the bill.
Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i
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The XB7 uses WiFi 6, the XB8 extends to 6E. You would need an XB10 for WiFi 7; https://www.xfinity.com/support/articles/broadband-gateways-userguides
wifi compatability
I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?
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Howdy user_jevlso 👋 Thanks for reaching out in our community! It sounds like you've already spent a good amount of time on getting the lines you mentioned transferred, so we'd be happy to take it form here to ensure that gets done 👍 To confirm, you
Xfinity support
I was informed by a store associate in person and again through chat that a ticket had been created and I would be getting help transferring three phone lines to a newly created account. I cannot find ticket information and I’m wondering when I can expect help to get this resolved thank you.
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Constant internet drops during cold weather.
My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t
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We appreciate your time while giving us a call. We can follow up here after your appointment, which you should now see in the Xfinity app. This error is usually referring to system and/or account issues. Some common troubleshooting tips which you may
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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Hello user_wa9osm We have a form we can submit if the account falls under 1 of 2 qualifications for a review. Either: 1. The customer’s credit offer doesn’t transfer to their new account after a recent move. or2. The customer waited over
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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@user_meowdr Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 2-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Enable Ipv6 for Internet Connection
I simply want to enable and provision IPv6 for my account please. I've tried calling, using the Xfinity Assistant, and it's just very frustrating. It's impossible to contact a real human and the Xfinity Assistant just wants to restart my modem over and over.
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That has nothing to do with old equipment rental that has been paid off within a year or so of renting. Raising services is understandable, but raising the equipment rental is NOT
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
I have had multiple calls with various tech support people. I have checked the wire multiple times. At the current time, all expected channels are available, but that has lasted a could hours in the past--then we go back to the XRE-03062 error
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
Question
@user_2de6b6 Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these open / public help forums. Thank you.
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
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@XfinityEricB Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what t
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
Question
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
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Customer Service
The same thing is happening to me. I already pay $225 per month. On Jan. 23 it is increasing to $329!! Xfinity has deals for new customers but does not offer them to existing customers.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
Hi sgtjdc! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. For troubleshooting purposes, when trying to record your programming, under 'Record Options', if you scr
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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Concern moved here to the Customer Service help section.
EG
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