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Apologies, I had intended to post in the Forum and didn't realize that I sent a private message.
Have a pedestal near driveway buried
Hello, I would like to have someone come out to assess whether or not the pedestal near our driveway can be burried. I have read other posts that say to start a new chat but that function is not available when I log in.
Question
September 18th still no phone
Terrible customer service
Tried to upgrade phone. On Friday August 21st placed order got text order shipped got a watch I don't care about no phone. Called Monday spent 2 and half hours on phone agent said all good will receive phone 2 to 3 days. No phone. Called again Wednesday got run around spent 2 hours again on phone ev
Question
user_xu5kg7 - Thank you for choosing Xfinity and for joining us here on the Forums! Cable lines can be installed either aerially (overhead) or underground. In neighborhoods with underground infrastructure, pedestals are commonly used to house taps an
Have a pedestal near driveway buried
Hello, I would like to have someone come out to assess whether or not the pedestal near our driveway can be burried. I have read other posts that say to start a new chat but that function is not available when I log in.
Question
Hi, I have all of a sudden started to have this problem on my iPhone 14 Pro. I am running iOS 26.7. It seems like the problem started when I updated my phone to iOS 26.7. I have checked all permissions, toggled on and off, and even deleted and re-ins
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@user_7acn87 We will need to review your account to get you pointed in the right direction. Canceling Xfinity Mobile service should not impact your Xfinity Internet promotional rate.
Need assistance with termination of mobile service
I have tried to work with customer service to terminate my mobile service. I escalated the issue to a supervisor. I was told one week ago I would receive a call back. I have not received the callback and, hence, have no resolution to my issue. I have all the details/case number. I am looking for som
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No worries at all, @chris173! Thank you so much for sharing the details with us, and we can certainly work together to ensure the services are more stable. We will continue with you in DM to ensure we work with scheduling an appointment if need be.
Need pole/node/maintenance team escalation. Ongoing drops since mid-line upgrade.
Every since mid-line upgrades were done over 6 months ago I've had internet drops every few hours that lasts 3-30 seconds. Tech was sent out and verified issue was on the pole/node side and escalated. It improved, but was still having drops a few times daily for the last couple months. Last week the
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user_fhl6kh. Hi there. I'm sorry to hear about the trouble you've been having with your Comcast email and the frustration you've experienced trying to get assistance. If the account was removed from your Apple devices, you'll need to manually re-add
Can't re-add comcast email account
Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps
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@XfinityEva No construction or work needed before installation! I'm officially on the waitlist, but I was hoping to increase my odds by selecting more than one date and time when signing up given our WFH situation.
Multiple Waitlist Timeslot Entries
I work from home and want to give the widest net possible for waitlist appointments. Right now we have an appointment for several weeks out, but we move in this weekend to our new home and won't have wifi for nearly two weeks with our current appointment time. Is there a way to give the system multi
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NFL Redzone
I have TV Premium package. Last year NFL Redone was included. When I tried to access on Sunday it was not available. Why??
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Customer Service
Multiple emails and texts repeatedly received from xfinity new connections
I keep receiving texts and emails every time we leave the house or even go outside and come back in. It's driving me crazy. These are both verizon samsung phones that we have had for about 2 yrs now and it just started doing this a month or 2 ago. We didn't change anything on verizon or xfinity and
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Customer Service
Fingers crossed @fleawillie. You can learn more about email filtering and spam by visiting our 'Set email filters or spam filters — Xfinity Email help' support page. Thank you for choosing Xfinity and hope you have a great rest of your day.
email assistance
How can I have my email set up to reject email from a certain email address and not have it go to spam folder
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Hey there, @user_xke7k5, thanks for reaching out through Xfinity Forums regarding your TV boxes. I can see how frustrating that would be. If your internet is working but all of the TV boxes show they're not connected, it may be an issue with the boxe
Tv boxes don’t work
They all say not connected to internet but the internet connection is functional
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Thank you for reaching out to our team about that auto-pay discount. I will be happy to take a look at your account and make sure that is applied correctly. In order for me to do that I will have to ask you to send me a direct message with the full n
Inquiry regarding Auto-Pay Discount and Student Deal
Dear Xfinity Support Team, I am writing regarding my current bill of $57 on my Student Deal account. I updated my payment method to get the Auto-Pay discount, but the full $10 discount is not showing up on my statement. I understand now that a linked bank account (ACH) is required to get the full $1
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Hi, @user_g31hsh! I am sorry to hear there is no power to the modem. You did great with testing the outlet to ensure that was not the problem. You can swap the modem at your local Xfinity store or our team can ship you one. If you would like to visit
No internet
My Xfinity router no longer powers on regardless of which (tested and working) outlet it is plugged into. I attempted to use the AI chat to resolve this, but it was as worthless as one might expect. How can I get a replacement router
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How can I cancel this service, as described in my note, without incurring penalties/costing me more on my other Xfinity services or losing any of the services I currently have? For example, if I cancel phone service, my internet will cost more per mo
Need assistance with termination of mobile service
I have tried to work with customer service to terminate my mobile service. I escalated the issue to a supervisor. I was told one week ago I would receive a call back. I have not received the callback and, hence, have no resolution to my issue. I have all the details/case number. I am looking for som
Question
September 18th still no phone.
user_xkz61s
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Terrible customer service
Tried to upgrade phone. On Friday August 21st placed order got text order shipped got a watch I don't care about no phone. Called Monday spent 2 and half hours on phone agent said all good will receive phone 2 to 3 days. No phone. Called again Wednesday got run around spent 2 hours again on phone ev
Question