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how do I reach them?  

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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records

I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho

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xfinity blocking SIP traffic in gateway

i have a grandstream HT802 adapter to use with a 3rd part voip provider and ported my xfinity number to it. it was work fine for several weeks so i then cancelled the viop service from xfinity. at that point the the adapter stopped working and i am no longer able to make or receive calls that fact t

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Email Help needed. [Edit]

I need to get into my Comcast email

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Hello @user_ta7a1q Sorry to hear the emails are being sent to the trash. This is usually caused by email filters you have set up. You can check your filters settings using the information here: https://www.xfinity.com/support/articles/spam-filters-an

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Emails going to trash

Emails are going to trash. Almost missed out booking our condo for a trip. Company kept sending papers to sign and come to find out they went to trash. I’m mad as heck

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user_f32710 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast&nb

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Being Scripps programming Back!

Just figure it out and fire whoever hasn’t been able to. This is ridiculous… i’m canceling my Subscription to Xfinity in the next two weeks.

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Need a copy of my account profile

I just signed in and the information about when I started my account appears wrong. How do I get an accurate customer profile?

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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10 hours ago

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Peacock Xfinity Error Loop

Hello! Our perk disappeared and just came back as a perk after the super bowl. Trying to activate it with all emails known in our household has yielded the same error! Unless someone hacked the xfinity or peacock the account email shouldn't have changed from what is saved in my tv's roku. The robot

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@ashwinigps Thank you for taking the time to reach out to us here on our Xfinity Forums. You can always request a credit for service interruptions by clicking this link.

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Seek refund for the outage

I seek refund fot thr duration for thr outage that happened in my area [Edited: Personal Information]

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Hello @user_noahu3,Thanks for taking the time to create an official post! Once a payment has been made, the collection agency records are updated within 48 hours. Once updated by the credit bureau, the credit report should show the debt as Paid in Fu

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Request for Debt Recall - Paid Final Balance on Closed Account

Hi Xfinity Support, I am looking for assistance with a formal debt recall for a legacy account that was closed in February 2026. I recently discovered that a small outstanding balance was sent to a third-party collection agency. However, as of today, I have settled this balance in full and directly

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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10 hours ago

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Very slow internet since may 1st

Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

10 hours ago

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Need to cancel the service

I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.

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