Xfinity Community Forum

Also Xfinity stopped CC on broadcast channels

Jic2002

commented

15 hours ago

to the conversation:

0

When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

U

Xfinity

Why does the Xfinity bill payment changes every month I understood that my last payment was going to stay for 5 years what's up

Question

•

Customer Service

11

2

0

U

Jeeeeeeezus, like I said, I am not asking you to support a 3rd party app. I am asking why Xfinity cut off 3rd party access for my account and how to get it back. Is there a phone number that I can call who can help me? Is there someone in your email

user_lbltpq

replied

15 hours ago

to the conversation:

0

U

3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

Hello user_ylp6z2 was this done using existing MyDisney credentials? If so, this would not register for the Gig+Streaming included subscriptions. When activating the new offer, you will need to go through xfinity.com/yoursubscriptions.&

XfinityAlfonso

replied

15 hours ago

to the conversation:

0

U

Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

user_sctpmk Thank you so much for stopping in for help with your upload speed concerns. With our speeds upload and download, we do try to overdeliver, so received speeds may be higher than what is included in your plan. With that, if you are checking

XfinityAmandaB

commented

15 hours ago

to the conversation:

0

U

upload speed slow

My upload speed suppose to be 117Mbs, but I only get 40Mbs.

Question

@Again Excuse me! When I said forward the spam email to abuse@......, I should have said that I was forwarding the spam email as an attachment. This is covered by a piece of the Comcast FAQ, that you conveniently failed to highlight: Webmail Users

plumld

replied

15 hours ago

to the conversation:

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

U

@user_p1k891 it...changed. After going back and forth for a while, we had a tech come out to the house. I had an older modem and it was throwing some errors so it was changed out for a newer model. This helped how much I "felt" the jitter/lag during

user_3e831o

replied

15 hours ago

to the conversation:

0

U

Jitter problems

For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con

Question

U

What does it mean that the remaining credits are forfeited? Plain speak, please. Does it mean that I'm then responsible for paying for the watch? That's the question I want answered, and it's what the person on Chat assured me I wouldn't have to do.

user_ij0ty6

replied

15 hours ago

to the conversation:

0

U

Didn't get Chat transcript as proof of what I was told

Yesterday I spent time changing my plan via Chat. When I'd finished, I clicked on the link to have the transcript emailed to me, but it never arrived in my email. (Yes, I've checked my spam folder.) My concern is this: The person helping me encouraged me to use the coupon to get the free Apple watch

Question

No, I did not have to put in my CC number. Just had to agree to a new subscription. The chat agent guaranteed me I would not be charged. Hope he was right as my new billing should show up soon. I just don't understand how you can talk to so many agen

zfastss

replied

15 hours ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

We have limited support options for our email online accounts for troubleshooting. We are unable to provide support for third party clients. If you have issues with a third party client we would recommend reaching out to them directly for support.

XfinityJeniece

replied

15 hours ago

to the conversation:

0

U

3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

Thanks for reaching out @user_72d67e! I see you also sent a Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask t

XfinityAldrik

commented

15 hours ago

to the conversation:

0

U

modem config file missing from modem firmware

I want to check that my modem is configured with the speed tier that I am paying for. The modem currently has no cofiguration file listed at all. Can you check it please?

Question

U

The wrong episode for KVIE Thursday night is still listed after KVIE contacted xfinity both yesterday and today. Xfinity lied to KVIE and told them that it was fixed. Friday night on NBC, channel 3 at 8 pm still shows "to be announced."

user_goq1xq

replied

15 hours ago

to the conversation:

0

U

xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

Question

U

Cancel my xfinity service

I would like to cancel my Xfinity service.

Question

•

Flex

6

0

Why am I still paying Xfinity a ridiculous amount of money and they cut programs!!! Where the heck is my Fox Utah channel?!! do something or lose your customers

mikesin

commented

15 hours ago

to the conversation:

0

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Ok @user_rfuqxv., and thank you for confirming that you’ve also checked our online Status Center and that there haven’t been any updates yet. We’d be happy to review the interruption on our end to see if there’s any additional

XfinityAlyssaA

replied

15 hours ago

to the conversation:

0

U

“Under Investigation”

Had an outage today, 4/29/26 starting at 11AM. It’s now 8pm, and the app has shown “under investigation” the entire time and an expected resolution of “as soon as possible.” The AI assistant is useless, and the phone system won’t even allow me the option to speak to someone because of the outage. Wh

Question

@plumld Thank you for your message. I agree that their IT department should change their filter code !

LoisMax3rd

replied

15 hours ago

to the conversation:

0

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

Hello user_72qa7p thanks so much for reaching out here via our Xfinity Forums! How are you accessing your Xfinity Email? Are you using a third party server such as Outlook, AppleMail, etc? Are you able to log in on a computer to our Xfinity Email Sui

XfinityAlfonso

commented

15 hours ago

to the conversation:

0

U

MissingEmail

I have don’t received email since April 2, 2026. How to solve this problem.

Question

U

You're not able to determine why you cut off access to me from your server? Why are you not able to research that and see if there is a solution? Again the stated problem is at your end and not the 3rd app nor the settings. (Unless the requisite sett

user_lbltpq

replied

15 hours ago

to the conversation:

0

U

3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

user_c9z3zc Serviceability requests do take time, but my team can look into your concerns on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Mes

XfinityShawn

commented

15 hours ago

to the conversation:

0

U

Serviceability team

I’m wondering how long it will take and if there’s anytime of communication I can get about my house getting WiFi. It’s a new build and only Xfinity in the area. I was told I needed to upload documents, done now I need a survey? Still need the wire add to the utility pole the. Trenched tk the house.

Question

U

@XfinityAlyssaA Yes, I have checked the status page both in a browser and on the app multiple times over the last 9 hours. The only thing that changes is the refresh time, which is the time at which I opened the page. All it says is “under i

user_rfuqxv

replied

15 hours ago

to the conversation:

0

U

“Under Investigation”

Had an outage today, 4/29/26 starting at 11AM. It’s now 8pm, and the app has shown “under investigation” the entire time and an expected resolution of “as soon as possible.” The AI assistant is useless, and the phone system won’t even allow me the option to speak to someone because of the outage. Wh

Question