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So angry yet again
I recently upgraded from a Motorola to an iphone. I recd the iphone and activated it but hate it. I contacted chat and asked if I could send it back and get an Android instead. In the meantime, they put my service back to my old Motorola and now nothing works. I have 2 SIMS that I didn't have before
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Customer Service
I'm starting to suspect nothing was being done yesterday because the didn't want to pay overtime to bring in people on the holiday.
Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
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no fix yet. Xfinity/comcast.com
No Email receiving
I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.
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Xfinity stream audio video not synced
To start, This has been going on for months. I've deleted and reinstalled the app, the TV Wi-Fi is very fast and stable, there is no traffic on the WiFi that should be creating any issues and there is no sync issue on ESPN app, Netflix or other streaming apps ... Just Xfinity stream. Why does the au
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Xfinity Stream App
Thank you for your response. I sent a direct message per the guidance above.
Can someone please tell me when the drop bury will occur.
Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.
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@user_raln0b You're in the right place for help. Underground work can take up to fourteen business days from the date the order is entered into the system. I can review your account and confirm that date for you. I have a link with more information o
Can someone please tell me when the drop bury will occur.
Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.
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user_uem933 I'm sorry to hear that this has happened and appreciate you bringing it to our team's attention. We can help get a technician scheduled to get service restored and the line properly managed. Please send our team a direct message with your
Problem resolution & responsiveness
This is my 4th attempt in trying to post this. Bottom line, there is a safety issue here with a cable laying in the street between my connection point on the pole and my house. It was accidentally severed by our garbage collector while collecting our garbage. The connection point at my house appears
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Downloads disappear
I am able to download episodes of certain recorded shows onto my iPad, that I can watch while I am traveling in the US when I have no Wi-Fi. But for the last few months, 24 hours after I do the download on my iPad, they disappear from the Download list on the app. My iPad has lots of space and I kno
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Xfinity Stream App
Greetings @user_xq3cj4, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the charges you incurred for Netflix, I know its frustrating when you are charged for something you though
Netflix charge
We were charged for Netflix & we haven’t watched anything. Also, I thought we got Netflix with our subscription
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Can someone please tell me when the drop bury will occur.
Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.
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Customer Service
user_5on4fg Hello! Thank you for reaching out to us here on our Community Forum. You may be receiving those notifications in error. We'll be happy to take a look and see what is going on. When you can, please send a Direct Message with your full name
Un- returned equipment
I have contacted you on many occasions I do not have any unreturned equipment I returned equipment almost a year ago Why I keep receiving this notification I do not know I don't know if it's phishing or what?
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Greetings @user_fyluwb,Thanks for visiting our community forums support page! Quite the interruption you have going on there. Can you let me know of the troubleshooting steps that have already been taken? I would like to avoid suggesting something th
Xfinity stream app
I cannot connect to the Xfinity stream app through my Apple TV. I am connected to my in-home network. I get an error message saying out of Home. I had a tech come out. They could not fix it. I need help.
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Hello @g_gibson2503 I'm sorry to hear the internet issues have continued for so long. We'd be happy to help figure out what might be causing that and get it addressed. As for mobile, if you do cancel internet then nothing changes with the pla
Xfinity Mobile question
I am seriously considering switching internet providers because my Xfinity internet keeps dropping out several times per day. This has happened many times over the years. Each time they send a technician out, they say everything looks good and nothing they can do. They leave. Then later that day or
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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billing credits
xfinity had to replace their outdoor cable after 8 visits they finally admitted it was their problem! I am suppose to get a $100 refund xfinity charged me for the first visit. I am also suppose to get another $69 refund for the month it took you to figure it out. These 2 credits are not on my recent
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