Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (532.4K)
Work VPN Connection Issues with My Home Xfinity Network
I cannot connect to my work VPN. I use WatchGuard to login and this triggers a secondary tier to login to the DUO server which is a 3rd party authenticator that sends a message to my iPhone to approve the login. Something is blocking this when I try to login on my Xfinity home network because I don’
Question
•
Your Home Network
Debt removal
I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score
Question
•
Billing
So it looks like the discount I had for bundling mobile and internet has expired. Can I renew it?
Xfinity is shady and raising my internet bill without explanation. Pretty sure this is illegal
Xfinity has once again raised my bill without explanation, starting in August. This seems to happen every few months. I am sick of needing to get my bill fixed over and over again. Why has it increased so drastically this time? Chat is unable to support this question and just goes in circles asking
Question
Thank you for the additional details, our team will continue this interaction in the DM space as we'll collect your account information to verify the correct codes have been applied to the account after the recent change.
Need to delete modem
Hello I have 2 modems detected on my account , the one I am currently using (both are my own personal equipment) is not being recognized because I still have older speeds (I upgraded my plan as well to 1gig up and down). And also when I look of my device it shows I have the old modem as my device ev
Question
Srinivasarao51 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
Question
@Himo90yu For Xfinity Mobile shipping we only ship devices to the Xfinity core service address. Did you want the phone to be shipped to an alternate address than where the account is registered?
New iPhone 18 pro max being sent to Wrong address!
I am opening a new Xfinity mobile line and buying a new iPhone 18 pro max from Xfinity mobile with a trade in. However, when I received the FedEx tracking number this morning, it is being sent to a completely wrong state! I called right away and the rep opened a ticket [Edited: "Personal Information
Question
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
Question
•
Billing
Hi there, @user_coiv0x! Congratulations on your new place! I hope aside from not having your service with us that everything else went smoothly with your move. I am sorry to hear it has been 3 weeks without internet and understand that is very frustr
Moving experience with Xfinity
We’ve been with Xfinity for about 5 years at our old home for internet service. 3 weeks ago we moved into a new home and as part of our move I filled out “transfer service” request with Xfinity. I am still without internet because I had an Xfinity staff member cancel my original appointment and acco
Question
That's great! I don't want to put my personal information on a public forum, and considering the majority of responses from Xfinity employees include instructions on how to contact techs, I would appreciate the same treatment.
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
Question
user_o9vazf Thank you for reaching out! I'm sorry to hear our local team has not been able to restore your services in a timely manner. Did the original technician indicate there was additional work that needed to be done in the area to restore servi
Internet down since 9/19 — multiple missed technician appointments, pushed to 10/6
My Xfinity internet in Stuart, FL has been completely down since 9/19/26. A technician came on 9/21 but could not fix the issue because he did not have the necessary part. He told me he would return the next morning around 7:30 AM, but he never showed. I called Xfinity again and was told a lead tech
Question
Return label error message
I was told I would receive a return kit when my updated modem came. That did not happen. In the app it states I can print a return label and have it picked up, but the app keeps giving an error message. I called but it was no help — they didn’t even know about the ups drop off option (not a great op
Question
•
Customer Service
Thank you for reaching out here and allowing me to assist you with that request. If we can be of any other service in the future, we are very happy to assist you in any way.
Adding another name to billing statement
How do I add another name to my billing statement (for proof of residence)
Question
Please help
I need a customer service agent to call me, since THERE IS NO WAY TO CONTACT THEM!!!😡😡😡
Question
•
Customer Service
@XfinityCliff Unnecessary, I called again and spoke to a wonderful lady that I can’t remember her name but I’m sure it’s under my record. She helped me and went beyond of what I was asking for . You need more employees like her, and NOT like Crysta
Agents bad customer service
The agent name Crystal was very rude to me. I called to see what I can do to split a payment and she started telling that it was my faulty for having past due and that accumulated fees I ask to speak to someone else and first she said she can’t transfer me to anyone. I asked for a manager and she ha
Question
Hi XfinityAmandaB, thank you for reaching out to me and checking on this issue. No, Victor didn’t open a ticket. He just routed me back to the same team, and unfortunately, they were unable to resolve my issue. Could you please open a ticket through
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
Question
Fire tv streaming
I am having a repeatable audio problem with the Xfinity Stream app on my Amazon Fire Stick. My setup: • Fire TV Stick software: 8.16.0.4121 • Xfinity Stream app is current • Connected to my in-home Xfinity Wi-Fi in Highland Park, Illinois • Fire Stick Device Location is correctly set to Highland Par
Question
•
Xfinity Stream Website
Good afternoon user_uxg28n. I do understand wanting to review the best options for your service, especially if your current discount will be changing. Have you had a chance to review the shpp/upgrade options when you are logged into your account, alr
XfinityJon
commented
6 hours ago
to the conversation:
0
0
Monthly bill increasing from $35 to $84
Hello, I saw that my monthly internet bill is slated to increase from $35 to $84 per month. Is there a way to maintain the original price or get a new promotion?
Question