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Thank you for reaching out to us again @user_4tkx24, we’d love to help! Please send us a DM following the steps above.

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Xfinity damaged my sprinkler system.

Xfinity accessed my yard to set up a neighbor’s service. They damaged my sprinkler system. I need it repaired immediately!

Question

@EG​ - you've probably helped me with all I needed. I did not know about this amplifier that will work across all the mid-split channels. I think I have a plan now - where I'll get a Broadcom-based modem from Xfinity's list and if there are issues s

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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Help with phone activation

My sons phone says activated but no cell services

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Support

Request gigabit x10 fiber upgrade

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No. But it all magically started working again about 6 hours later, with me doing nothing. Called the Customer Assurance number (which is just about impossible to find -- it's 888-565-4329, in csse anyone else here may need it) and spoke with someone

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email password correct but I can't send or receive

email password correct but I can't send or receive. Xfinity made me change my password. I can login on their website but Thunderbird and other programs cannot, even though I am putting in the correct password.

Question

I called them that day also, still no one has came. I need my line fixed.  

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Xfinity damaged my sprinkler system.

Xfinity accessed my yard to set up a neighbor’s service. They damaged my sprinkler system. I need it repaired immediately!

Question

Cancellation

To Whom It May Concern at Xfinity, First, let me just say — what a *stunning* app you've built. The gradients are gorgeous. The animations are chef's kiss. It's just a shame that every single screen takes 3+ seconds to load. I can only assume your servers are running on S3 Glacier Deep Archive to ke

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Hello @user_fo6c2o thank you for reaching out on our community forum. I understand that can be very frustrating when you were expecting another price. I would love to take a look at everything for you.  Please send us a direct message with

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Xfinity does not honor an offer

Last month when my 12 month offer was about to expire I reached out to customer service and they offered me to stay on the same price with a better internet speed and some tv package, I explained I didn’t need any tv but they told me it was included on the price so I didn’t mind. This month I receiv

Question

Xfinity does not honor an offer

Last month when my 12 month offer was about to expire I reached out to customer service and they offered me to stay on the same price with a better internet speed and some tv package, I explained I didn’t need any tv but they told me it was included on the price so I didn’t mind. This month I receiv

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Hello @user_fo6c2o thank you for reaching out on our community forum. I understand that can be very frustrating when you were expecting another price. I would love to take a look at everything for you. Please send us a direct message with your full

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File a complaint

I have been with Xfinity for decades, but over the past two years I have experienced consistently poor customer service. Each month, I was charged for services I was not using, including home phone and cable. Although representatives indicated that adjustments would be made, those adjustments never

Question

Last month when my 12 month offer was about to expire I reached out to customer service and they offered me to stay on the same price with a better internet speed and some tv package, I explained I didn’t need any tv but they told me it was included

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File a complaint

I have been with Xfinity for decades, but over the past two years I have experienced consistently poor customer service. Each month, I was charged for services I was not using, including home phone and cable. Although representatives indicated that adjustments would be made, those adjustments never

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How to pay a bill

I can’t find where to pay the bill

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Thanks for dropping by and reaching out here on the community forums, user_49b8ut! I'm sorry to hear that you've been reaching out without getting a fix. To get a better idea of what needs to be done to help, can you provide some details about the is

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Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

Question

@XfinityQuemekia​ so will our service be discounted since we just renegotiated with these channels in the lineup?

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Contract

I'm so unhappy with Xfinity dropping ABC and not telling us in Knoxville TN. After 30 years, time to shop another provider.

Question

Is MoCa still supported with the XB10?

I just recently got the new XB10 and was looking into MoCa as a solution for the gap between gateway and devices in my house. The MoCa setting no longer appears in the gateway web portal, however, it is still accessible by manually navigating to moca.jst. The real problem comes when enabling the set

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