Official

Accepted

Unanswered

Advanced Filters

Search Results (440.7K)

Most Recent
Selected Most Recent
Multiple Account reps have messed up my TV account with misleading communication, I need help!

My original conversation with an account rep promised me the same channel lineup with less cost, which I accepted. Only to lose all my Premium selections: Premium+ more Further conversations with 3 other reps , who promised to fix my account led to no resolution! A visit to the local store to addres

Question

8

1

0

Hello @user_1pjxhb as our expert @Again mentioned each email is treated separately so the other one most likely has not received a migration invite yet. You will need to wait until the 2nd email receives the invite to move that one over.  For m

 to the conversation: 

Transition from Comcast to Yahoo Email

I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as

Question

brianph1 Hello! Thank you for reaching out to us here on our Community Forum. Are you noticing the speed is closer to the subscribed speeds when you are using a wired connection, or is there no noticeable difference?  

 to the conversation: 

0

2

Netgear CM2050V upload speed issues

I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir

Question

Hi there, @halliewwu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I know how frustrating that is to get a message telling you that you are not an Xfinity user and how it does

 to the conversation: 

0

0

All ready enrolled in home internet plan but not able to access mobile app to finish set up

I am extremely disappointed and frustrated with Xfinity’s service. I signed up for a home internet plan this week, yet when I try to set up my internet, the Xfinity app repeatedly tells me that I am not an Xfinity user and that I am not authorized to access the app. I have already confirmed in-store

Question

After hours at store, friendly staff was not able to start a newly bought IWatch se3 to a separate line; I stopped the purchase. Sure looks like fraud when they sell “stand alone cell” they can’t deliver. The day before, the same staff WAS able to a

 to the conversation: 

0

0

New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

Question

Membership Benefits

Am I eligible for membership benefits I cannot find a list of benefits to choose from.

Question

7

1

0

user_w8tz16 Hello! Thank you for reaching out. We are sorry to hear of the experience you are having. Are you saying that you should not have any services with us? When did this start?  

 to the conversation: 

0

0

I need a refund

I have been charged $15 a month for Voice/ data modem rental Ive never recieved ,asked for or used, I aslo I ve been charged $20 month for Gigabit internet that I also never approved.

Question

Hi Richard, yes, the problem still exists and after more research on the internet it does seem the Xinity network upgrades here in Colorado Springs have severely degraded my MOCA network upload speeds. Not sure how to proceed with this.

 to the conversation: 

0

Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed

I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of

Question

I need a refund

I have been charged $15 a month for Voice/ data modem rental Ive never recieved ,asked for or used, I aslo I ve been charged $20 month for Gigabit internet that I also never approved.

Question

6

1

0

user_g78k16 Thanks for creating a post. You can check the status and balance of a prepaid card here: https://xfinity.myprepaidcenter.com/home.  

 to the conversation: 

0

0

Xfinity promotion

What is my balance on my Xfinity $200 debit promotional card ending [Edited: "Personal Information"]

Question

david.g1 Thanks for reaching out to us here for assistance with your box concern. To confirm, are you needing boxes with cable inputs or asking how to use our wireless TV boxes you just got?  

 to the conversation: 

0

6

new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

Question

We are happy to look further into your account and boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In"

 to the conversation: 

0

SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

Question

Hi @user_xygdyr I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well, we will be happy to submit the fe

 to the conversation: 

0

0

Xfinity Stream Support for Linux or MacOS

Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f

Question

This is some great information by @EG.  Our team can help you get all set up and activated. @user_bwu2pl, Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed ste

 to the conversation: 

0

0

Blinking

I just signed up for infinity internet and my gateway is blinking orange and won't change color I resented it I checked the cords and it's still blinking orange I don't know what to do I just got this yesterday

Question

Xfinity promotion

What is my balance on my Xfinity $200 debit promotional card ending [Edited: "Personal Information"]

Question

7

1

0

new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

Question

8

1

0

@user_lzpehy Can you meet us in a direct message, so we can check in on the status of that open box?

 to the conversation: 

0

Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

Question

forum icon

New to the Community?

Start Here