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Request to cancel internet
I've seen numerous posts wherein the OP is given the option of DM'ing Xfinity personnel to facilitate canceling internet. I would like the opportunity to use that method for canceling service.
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Customer Service
Tv programs
I have a customer of xfinity for many years. Xfinity advertises they have hundreds of channels and they do, however, most of the channels are old shows and movies. The same shows are shown over and over. The programming stinks, anything worth watching requires more money. I'm looking for reputable c
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Channels and Programming
No cards being accepted.
2 debit cards that draw from the same bank account are being declined. Autopay was not going thru. Another card we tried was also declined, from a different bank. So this leads us to believe it's not a bank issue. Cannot call xfiniti directly due to service suspension or even to call my bank. What d
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Plan
Nevermind, I am loving Starlink and will be cancelling Comcast this week. Starlink is so much faster and cheaper too!
Temporarily blacklisted IP Address - try again later.
I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas
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@XfinityBenny I'm not interested in any equipment change that would mean giving up my TiVos (which still work perfectly well) for something more modern. I never stopped using ACR. I am sometimes asked to temporarily deactivate it (*87) when reque
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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@xABD Thanks for the feedback and details. Did you try the steps above posted by Orlando, to stop the advertisement?
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Xfinity Support
"My Xfinity email was hacked. I removed a malicious forwarding address, but now no emails arrive at all. Can you check if my mailbox is blocked or reset my mail routing?"
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Mobile Account Reinstate
Hello, I recently had my Xfinity mobile account deactivated due to a late payment and after paying all fees I am unable to setup a BYOD. I am getting an error saying “account is deactivated and cannot be reinstated”. I would like to reinstate the account if possible so I can have mobile data.
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Plan
Activation
Please help me activate the new modem for account ending in [Edited: "Personal Information"] for the contact number of [Edited: "Personal Information"]. I am texting from a different phone but that is the number for the account. I’ve had the modem for 3 days and cannot activate it because I cannot c
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Your Home Network
DW_290 When you access the Disney + app, do you see a Hulu section? If so, what happens when you try to access any of the content there? Have you already stopped by DisneyPlus.com to check your plan bundle options there?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@frustrated-mobile-customer Thanks for adding such a detailed post, and letting us know what's going on. We can get it escalated and fixed up, so you can make all the calls successfully. Send us a direct message with your full name and complete serv
Outbound Call Failure: "Announcement 4" when dialing Landlines/Toll-Free (Pixel 9 & 5)
I recently signed up for Xfinity Mobile (less than 30 days ago) and am experiencing a persistent issue with my eSIM-based number that technical support has been unable to resolve. The Issue: Whenever I attempt to dial landlines or toll-free numbers (800, 888, etc.), the call fails immediately with t
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A couple of months ago we updated the password.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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I apologize, user_37rzae, we simply wanted to provide more insight into how Xfinity's autopay and paperless billing discount works. As shown on the support page shared above, in order to qualify for the full $10 discount moving forward, a bank accoun
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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I have done all of that. I have even closed my Peacock account and later opening a new one. It went off one time for one episode of a show. This is strictly a Peacock problem. My subtitle commands are not working.
I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
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Thank you for reaching out to us here for help, @senseialan! Can you walk me through the steps you're taking and where you're running into an issue along with any error code or message you're receiving?
Temporarily blacklisted IP Address - try again later.
I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas
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Hello Nwc4 thanks so much for reaching out here on our Xfinity Forums and reporting that left behind equipment! We'd love to help get someone out there for you. Please send a direct message by clicking the chat icon in the upper right corner
Utility box
Someone from Xfinity/comcast changed out the utility box cover and left the old one. How do we get that picked up?
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Thank you for reaching out to us @user_ep3v14! We have a dedicated team that handles these claims. I can help escalate this concern to that team. Could you please send our team a direct message with your full name, full address, phone number, and ema
Damage to property
I need to know who to contact for construction property damage to my yard. That is getting worse as it rains.
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that usually means you are leaving the xfinity app or web page to go to Disney to finish the activation process. you're not losing espn on xfinity. espn unlimited does not give you access to Disney plus or hulu content as those require a separate s
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espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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