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user_xt9jo2 I would be happy to see what offers are available for you! I'll need a DM with account information to locate the account to review with you please. Can you send us a direct message with your full name, name of account holder (if dif
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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Unlock old phone
Hi I have an old Motorola G Play 2021 I would like to unlock to resell. How do I do this? On previous service providers there would be an unlock button that would let you unlock the phone if eligible. I don't see a place on this phone to do that. I am the original owner. Thank you
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Devices
user_vb2wyq great question, the reason we don't want you to include private information publicly is for your own security. Allowing your information to be available in public opens the door for potential bad actors to try and impersonate you online.
Modem installation
Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've
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Rewards
Why is that if you're not logged into the app, you will never get the free movie, or audio book credit and several others. You need to make more free movies a available. I have been a with Comcast for over 25 years and now and can't even enjoy the benefits after paying 300 dollars a month every mont
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Customer Service
@user_i0vbf7 Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's
Just moved to a new place and I plugged in my internet and it no longer works
Just moved to a new place and I plugged in my internet and it no longer works, please help
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We'd be happy to check into all of this for you. Please send us a DM following the steps provided above, so we can look into everything that is going on.
Request for escalation: unresolved, repeated Xfinity mobile billing errors
I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated
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@XfinityEricB I don’t believe I was informed of any deals ending. What are the current deals offered? Can I get whatever was applied back?
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
Question
Concern moved here to the Billing help section.
Trying to file a grievance
Was talked down to. Brought to tears because a bill was prorated and sent late after a move. At the same time my rate changed. Multiple CS agents telling me different answers to how I got a balance from June on a bill statement of $115. After auto pay paid 106.70 June 4. Bill for July stated 171.13.
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I still need assistance from an Xfinity employee. My plan includes up to 100 Mbps upload, but I am consistently getting only about 10 Mbps upload even when testing right next to the new Xfinity gateway. Please have an Xfinity representative review th
Upload Speeds
My account is supposed to have 2.5Gbps download and 250Mbps upload speeds, which I can see on my account page. Download is at an acceptable speed level. However, Speedtests shows my upload speeds are capped at 15-16 kbps using the Comcast supplied XB8 gateway. I have used speedtest.net, fast.com, co
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The Customer Service tech assisted with my concern now. My modem has been installed. Why is it recommended for me not to display my contact information on this public form in the future? Thanks everyone.
Modem installation
Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've
Question
mega020 We are happy to help make that change over to the new modem/router. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message
I want to remove Xfinity WiFi Gateway from my list of wifi equipment so that I can try to activate my external modem/router
I would like to remove my Xfinity WiFi Gateway device from my list of wifi equipment because I want to activate my own personal modem/router. I was having issues activating my personal modem/router, so I tried the one they sent me (which I didn't ask for), and it worked. But I want to activate the p
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Hello @user_xgi5z3 Sorry to hear about your experience. When it comes to the service being out we can credit any days impacted by service interruptions or days with abnormal or no usage due to loss of service. But we would need to check the account.
Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
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user_1ib1xu You have come to the correct place for help with this. Please send us a direct message with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Clic
Broken internet cabling box outside of home
I have a safety issue and a broken hardware box outside my home, and I am not able to submit a safety ticket on my account after multiple attempts. What can I do to get this fixed?
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user_k2tvay Hi there, and thanks for reaching out. I can definitely understand your frustration, especially after receiving an email about the offer and then not getting clear answers when you contacted us. I'd be happy to take a closer look at your
5 yr lock customer service no help
I tried contacting customer service as I received an email about my “WiFi Plan price is changing, you can still lock in for 5 years.” Well they not only did the rep say it wasn’t available and she didn’t offer any other deal so I asked how I go about cancelling and after telling me to turn in my I e
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Thank you for reaching out. I'd be happy to take a closer look at the increase you're seeing on your upcoming bill. Please send us a DM with your full name and complete service address. Once we receive your information, we can review the billing chan
Bill increases from $-56to $77
Hi , I checked my statement fo billing period oct 20 increase 21 dollar , I have same speed as before 500 Mbp, can you please check and correct my on coming bill. Thank you
Question
“500 Mbps plan, 100 Mbps promised upload. New Xfinity gateway. Gateway receives ~589 Mbps download. Phone receives ~150 Mbps download but only ~10 Mbps upload. Same phone gets ~150 Mbps upload on cellular. Please check the modem’s upstream provisioni
Upload Speeds
My account is supposed to have 2.5Gbps download and 250Mbps upload speeds, which I can see on my account page. Download is at an acceptable speed level. However, Speedtests shows my upload speeds are capped at 15-16 kbps using the Comcast supplied XB8 gateway. I have used speedtest.net, fast.com, co
Question
I would love to help investigate some promotion options for you user_0clyjy. To make sure that we can provide the best possible support, I wanted to clear up the difference between the Xfinity Rewards program, and traditional service pricing. Those t
No Loyalty to Diamond Members
Your price for internet and cable is ridiculously high! There's no incentive for keeping Xfinity Mobile. A $20 discount f on internet service and $25+ for data service per each phone line and tablet. Why aren't you offering or promoting competitive prices? You're so behind the mark. If T-Mobile and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Two Gateways showing in my account after returning extra gateway. user_0cavnt
Yesterday I returned an extra gateway (to an xfinity store) that you sent me by mistake. Why do I see 2 gateways listed on your webpage https://www.xfinity.com/learn/existing/offers-changeplan ? The serial number of the returned gateway was [Edited: "Personal Information"] . user_0cavnt
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