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Thanks for posting on our community forums for assistance with your promise to pay, user_zvvkax. We'd be happy to check the status of it. Could you please send our team a Direct Message with your name and service address? Our team can take a further

XfinityDilary

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7 hours ago

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Service disconnected

My services were disconnected I had a payment extension until October 2nd and have screen shots about it

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How I can change the name on my bill

I want to know how I can change the name on my bill and add my company namemy bill

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Billing

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Billing

I recently receivef a message that my current bal is 186.

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Billing

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Report Disney plus issue

I too am having the Disney plus issue with Comcast. It’s been reported for over a year - I tried everything suggested and still no luck. why won’t Comcast fix this issue. I have the same problem with Paramount+. Both Disney+ and Paramount+ work fine on other devices but don’t work with Comcast. I pa

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X1

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question about 1 year free xfinity mobile

Hi Xfinity, If I just claimed the 1 year free Xfinity mobile, and after a few months, I move to another place which doesn't offer xfinity internet or I just switch to a new internet provider. Do I still qualify for the 1 year free Xfinity mobile? Thanks,

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Plan

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Billing

Xfinity owes me $158.40 that was paid on Sept 2 and Sept 4th 2026. That was on a bill I don't have. I only have a mobile bill.

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Billing

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Changing my skipping address

I just ordered now and then need to change my shipping address from a router

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Customer Service

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user_mkz7zd from what I can see, we replied to your Direct Message after approximately 12 minutes yesterday and never received an additional reply until about 30 minutes ago today.

XfinityMarcus

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7 hours ago

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Still Being Billed After Cancelling Xfinity Internet

I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity

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A technician would not be the one to add or remove equipment. That is what I meant by that last message. A tech would not just be removing or adding equipment. The codes that correspond with that would be done by our team, prior to an appointment; or

XfinityJon

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7 hours ago

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I'm looking for a phone number for a specialized hardware installation

I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere

Question

Hello there @user_hjltkr, just wanted to reach out to see if you were able to get into your Sunday ticket today?

XfinityDuron

 commented 

7 hours ago

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getting a purchased Sunday NFL Ticket to connect to TV through xfinity

NFL Sunday Ticket shows as purchased on Xfinity account on other devices but don't know how to get it on TV

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Hello @jess_jess_S_89, and thank you for posting on our Xfinity Community Forum and being a longtime customer.❤️ I understand your frustration, especially after experiencing service issues following the fiber upgrade and then seeing a $100 technician

XfinityMelinda

 commented 

7 hours ago

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file complaint

I gotta say Xfinity has been okay for the years we have had it but recently the service is downright horrible. There was a fiber upgrade at our house and afterwards service was degraded to very poor and constant disconnects. Contacted customer service to assist and they sent out a technician who fix

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Please read the message exchanges above

user_cm4b5z

 commented 

7 hours ago

 to the conversation: 

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I'm looking for a phone number for a specialized hardware installation

I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere

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I am very happy to hear that, while you have me is there anything else I can do for you at this time?

XfinityDuron

 replied 

7 hours ago

 to the conversation: 

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I AM LOOKING FOR E MAIL

CAN NOT SIGN ON TO MY E MAIL ACCOUNT

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage  Use a cell phone internet service, a public WiFi hotspot, or a

EG

 commented 

8 hours ago

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Internet not working

Internet not working in 42330 zip code

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Totally a scam. The customer support through DM couldn’t be worse. I received no response at all the entire day. Extremely disappointing.

user_mkz7zd

 replied 

8 hours ago

 to the conversation: 

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Still Being Billed After Cancelling Xfinity Internet

I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

8 hours ago

 to the conversation: 

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Xfinity support

Why is my Xfinity bill $250-$300 a month? [Edited: "Personal Information"]

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

8 hours ago

 to the conversation: 

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Billed for Internet that was turned off after 2 days.

Hello. I was billed for an Internet service that I did not have for longer than a week, not even longer than 2 days. A thunderstorm hit on July 3rd, 2026 and my service went out. I thought it was the weather but they willingly turned my connection off. Come today, 09/18/2026, I check my email to see

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

8 hours ago

 to the conversation: 

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Lowing my bill

Hello, I am trying to reach out to see how I can get my bill lower. thank you,

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

8 hours ago

 to the conversation: 

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Formal dispute — equipment delivered 14 days before the scheduled date, never received, now being billed to me [Edited]

Formal dispute — equipment on order [Edited: "Personal Information"]delivered 14 days before the scheduled date, never received, now being billed to me [Edited: "Personal Information"] I am formally disputing an equipment charge on my account and requesting written resolution. THE TWO DATES My order

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Additional Channel

I would like to have just one channel (TCM) added to my current package. Is this possible?

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Customer Service

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