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Cable Line on the house is damaged. Keep calling but I cannot get ahold of an actual human.
Power lines fell on the cable lines across from our house. Now my cable and the neighbors cable is severely damaged.
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Customer Service
Good afternoon user_mbbaqy. Are you able to switch between the two account profiles on the Xfinity App, or on our website? If so, it should allow you to make the final payment for the previous account to zero out that balance. Here is some informatio
Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wi-Fi outage promised the credit and didn’t receive
I constantly have Wi-Fi outages. I spent hours on the phone with support multiple days in between my job and they promised to give me a credit for multiple months where I wasn’t able to use my Wi-Fi because it continuously has outages. All I wanted was three months refund and to get six months or a
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelling the cable part of my bill
I am canceling the cable part of my bill. I am just going to have internet now.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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msg sent. Thanks for the prompt reply
Erroneous billing for promotional cellular line
Hello! I started cellular service with xfinity last November using home internet promotion, which covers the $40 monthly charge of the unlimited line. Last month I began to notice a recurring charge on my cellular account, at $42.44 monthly. Billing break down indicate that the $40 promotion credit
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XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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Customer Service
Website is slow![Edited]
Is xfinity ever going to fix their slow website that doesn't work half of the time? I can't even pay my bill. For an ISP, the website really [Edited: "Profanity"]. I used the chat bot to pay it I think. Says I'll get a confirmation message in my email. Haven't received one yet.
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Billing
user_e3zzmq We would be happy to help explore options on the TV services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:C
Difficulty of cancelling TV plan
Why is it so difficult to remove the TV plan from your Xfinity account?
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Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Billing
Need clarity on international roaming for premium unlimited plan - worried from bad reviews
Hi team, my wife just landed in India and will be there two weeks. Her line is on Premium unlimited and my understanding is that international travel pass is already included in the plan, and the customer service chat representative also confirmed that but I am worried by looking at reviews from fol
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Plan
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting new remote controls
Remotes can no longer be reset. Need new Xfinity remote controls.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Difficulty of cancelling TV plan
Why is it so difficult to remove the TV plan from your Xfinity account?
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I am having the exact same problem with the same error messages. I currently have Xfinity Internet. I'm not sure why I am getting this error message and do not see any suggestions in the responses on how to fix this problem.
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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Hello, @pankaj957 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click th
UN RETURNED ROUTER FEE
hello I have recently moved out and closed my internet account and due to personal reason cannot go back to property to retrieve router. I have paid the $150 un returned fee. I am not able to return the equipment. I continue to receive texts about equipment. Can an exception me made and my account b
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Thanks for letting me know @user_mo59br. I was able to see that some modems are still having the issue. If I come across an update on how this is being rolled out, I'll make sure to update this thread.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Sorry to hear we are losing you as a TV customer, but we are happy to help get this all dialed in for you k9sitter69. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further lo
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Cancelling the cable part of my bill
I am canceling the cable part of my bill. I am just going to have internet now.
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