Xfinity Community Forum

@XfinityAngie So you're saying that the abuse(at)comcast(dot)net email address is no longer valid? 😕

Annabelle2

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8 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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Hello @user_g7y7zr, thank you for taking the time to leave a post. Sorry to hear you ran into that issue during your setup. I can completely understand how frustrating it must be to be ready to get everything up and running, only to realize you&rsquo

XfinityMarshante

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8 hours ago

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U

Need to schedule a technician I don’t have a cable to plug into the router

I don’t have the cable to plug back into the router so I have not activated my services and now have been charged 123 and haven’t even used it yet

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U

old iPhone turn off find my

i traded my old phone for a new one and turned off find my location. im still getting messages that i didn’t turn it off and if i dont turn it off they will cancel my current phone

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Devices

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user_hy1ce4 Thanks for reaching out to us for help with promotional offers available for you to take advanate of, and getting different information. I would be happy to review the account to see what is available to you no problem. Can you send

XfinityEricB

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8 hours ago

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Help please

I spent close to two hours talking to seven different people last night on the phone and spent almost an hour trying to log into my account and solve my issue didn’t happen so they opened An escalation on it I got 12 texts today. Said the escalation was going to be resolved today I tried to login to

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Annabelle2, yes, that should work. Thank you for working with us. I'm sure our CSA Team will be able to get this taken care of.

XfinityAngie

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8 hours ago

to the conversation:

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

Question

@XfinityTommy Here's a Non Delivery report that I just got. I forwarded it to the Comcast Customer Security Assurance email, abuse(at)comcast(dot)net, not as an attachment, but with the following inside the body of the email. Please tell me if this l

Annabelle2

commented

8 hours ago

to the conversation:

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5

Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

Question

Annabelle2, if you could, please reach out to our CSA Team by using this link: https://spa.xfinity.com/help. They will be able to assist you with this.

XfinityAngie

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8 hours ago

to the conversation:

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

Question

U

Xfinity and Paramount are apparently working together to keep from cancelling the Paramount subscription. Each entity sends the customer to the other service provider to initiate cancellation. Neither of which allows you to cancel.

user_vjjr2b

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8 hours ago

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Cancel Paramount Plus

How do I cancel my paramount plus?

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@XfinityTommy Here's a Non Delivery report that I just got. I forwarded it to the Comcast Customer Security Assurance email, abuse(at)comcast(dot)net, not as an attachment, but with the following inside to body of the email. [Edited: "Personal In

Annabelle2

replied

8 hours ago

to the conversation:

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

Question

U

Need to schedule a technician I don’t have a cable to plug into the router

I don’t have the cable to plug back into the router so I have not activated my services and now have been charged 123 and haven’t even used it yet

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Customer Service

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user_xrvbur, thanks so much for giving that a try. I'm so glad it worked for you. We are here if you need any help at all.

XfinityAngie

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8 hours ago

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RCS Group Chats: Activation ongoing

I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.

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@user_3de378 Our team can dive into your port-out issue and raise the appropriate ticket for assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Mess

XfinityBradM

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8 hours ago

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Xfinity is not releasing the mobile number (Device is already unlocked, Number lock is tuned off too)

I submitted a port‑out request on May 13th, 2026 to move my number from Xfinity to another carrier. Both carriers are saying the porting process is complete. On the new carrier, I’m able to make outgoing calls, but I’m not receiving any incoming calls or text messages. My number is still active on b

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M

Told wrong price AND employees never canceled service at old address so Ive been billed twice!!

I thought I was getting a free 12-mo th mobile phone plan for an exta ten dollars a month when I upgraded internet in store, i had just moved a to a new address and the employees acknowledged this and more but never switched my existing service to the new address I gave them, and now I'm billed foe

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Customer Service

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Help please

I spent close to two hours talking to seven different people last night on the phone and spent almost an hour trying to log into my account and solve my issue didn’t happen so they opened An escalation on it I got 12 texts today. Said the escalation was going to be resolved today I tried to login to

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Customer Service

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Yes. It also only goes back to 2022.

leojn

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8 hours ago

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missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

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moon24 Thanks for reaching out with your billing concerns. We can certainly assist you on this platform with any concern you may have with your billing no problem. Can you send us a direct message with your full name, name of account holder (if

XfinityEricB

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8 hours ago

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Why can't I talk to a real person to resolve my issues? Why have you totally gone automation?

I was calling to discuss my billing and all I got was an AI or automation, I didn't know if my issue was going to be resolved or handled. Please bring back real customer service people for your customers.

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U

it doesn't work. it takes you to a page full of instructions and links, but nothing brings you to where you'd type in your username and password. i've been trying for two hours and it just goes in circles. the xfinity twitter support account is no he

user_6jmg9c

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8 hours ago

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log in to me Xfinity email

new comp, how to do it?

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Why can't I talk to a real person to resolve my issues? Why have you totally gone automation?

I was calling to discuss my billing and all I got was an AI or automation, I didn't know if my issue was going to be resolved or handled. Please bring back real customer service people for your customers.

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Customer Service

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I completely understand the frustrations, @Matt0001! I am very sorry to hear that the issue is still not working for you, and we would be more than happy to help with continuing to troubleshooting. I know it is frustrating with the delays in a respon

XfinityAdrienne

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8 hours ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

Question

I just tried this again on the app on my phone and online. Still no ability to connect provider Xfinity. Paramount plus does still show a a recurring charge in the X1 box, under manage subscriptions, but cannot access thru the app. As others h

Matt0001

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8 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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