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I did send a message to Xfinity support a week ago. I never heard anything back. Typical. I even provided a link to this conversation.
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
Question
I did send a message to Xfinity support a week ago. I never heard anything back. Typical. I even provided a link to this conversation.
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
Question
How do I get a cut cable repair
My cable line was cut by accident by a machine
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Customer Service
RoK_phish Hello! That is a great question. Here is a link that you can use to confirm the third-party modems that will work for our Xfinity services. https://www.xfinity.com/support/articles/list-of-approved-cable-modems
Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
Question
This is really a problem. I now need to uninstall two new big televisions in my home simply because it won’t run your app. It’s 2026 guys the technologies is there. Any other advice?
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Accepted Solution
Thanks for the post @user_mlinkr. Our team can help set up the correct work order to fix the outside equipment. We'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and
green box cap missing
The green box cap is missing. It appears it was not properly secured and may have been blown off by the wind. The cabling and pedestal inside are now exposed. How can I report this and get it repaired?
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Hello, @user_j73ydj thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance regarding the fence concern when the recent line work was completed. I can get a ticket opened to have this addressed, and will need t
Cable/Fence Damage
Greetings. I'm resorting to forums because I saw no relevant category in the standard customer support portal. The week of February 25, 2026--if not that exact date--workers laid a cable through our yard. The integrity of our border fence/gate was compromised as a result. It's been uprooted and ther
Question
Accepted Solution
green box cap missing
The green box cap is missing. It appears it was not properly secured and may have been blown off by the wind. The cabling and pedestal inside are now exposed. How can I report this and get it repaired?
Question
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Customer Service
Cable/Fence Damage
Greetings. I'm resorting to forums because I saw no relevant category in the standard customer support portal. The week of February 25, 2026--if not that exact date--workers laid a cable through our yard. The integrity of our border fence/gate was compromised as a result. It's been uprooted and ther
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Customer Service
@user_ng6p8o I went back on each of statements to May 2025 as that was the time frame that had my first monthly device payment for my Smartwatch. There wasn't a break-down of the remaining payments even on the first statement with the device, so look
Xfinity Mobile Support
I need a copy showing proof of my device payoff balance for the iPhone Pro Max 16 that was purchased on account [Edited: "Personal Information"]. I have spent hours on the phone with Xfinity multiple days this week been by an Xfinity store and no one is able to provide this to me. If you are not abl
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Jitter problems
For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con
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Your Home Network
issues on all our devices mine and my husbands
Email is not working anymore in iOS mail app
My Comcast email is suddenly no longer syncing or working in my mail app. I was in contact with Apple support thinking it was on their end but it was not. Chat bot for xfinity only kept saying my email is not ready to upgrade with yahoo. I don’t get why my email is suddenly not working or sync now w
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our stopped working too and spent over an hour with xfinity support with no help...so frustrating
Email is not working anymore in iOS mail app
My Comcast email is suddenly no longer syncing or working in my mail app. I was in contact with Apple support thinking it was on their end but it was not. Chat bot for xfinity only kept saying my email is not ready to upgrade with yahoo. I don’t get why my email is suddenly not working or sync now w
Question
tlgjr8 thank you for using the Xfinity Community Forums page to reach out, let's address your multiview concerns together. Can you send over a direct message with your full name and complete service address to get started? Here's the detailed
Create your own Multiview error
When I try to use this feature I get the following... Something went wrong. Please try again later. Error-Playback Multiview itself seems to work but create your own fails every time. In the past, when I had problems with Multiview, I would restart my box and it would then work. That in itself was a
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@Annabelle2 Up until the beginning of January migration was mandatory. Out of the blue it suddenly became optional - for now. We don't know why the change was made; no explanation has been given.
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Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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