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Thank you for the update, @user_zrzbby I'm happy to hear that our customer service team was able to get that charge removed from your account. Are there any other service or account concerns I can assist you with today?
Manage internet bill
What is NOW? Ive been charged $20 month didn't order it. Don't even know what it is. I want off my bill
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i use the Xfinity stream app on my iPad all the time. I have all of the channels I pay for available through my iPad [Image re-uploaded to fix broken image]
Streaming on fire stick only showing default channels. On the home network.
I’d put this in your post: Xfinity Stream on Fire TV is authenticating my Xfinity ID, but it is only showing the free streaming channels. I am an Xfinity TV subscriber and my paid TV lineup and premium channels are missing. This happens on a brand-new Fire TV Stick 4K. Please check my TV entitlement
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Hi user_gi4q35, thanks for reaching out here on the forums! You can quickly find promotions available to your account through the Xfinity Plan Builder, or our team can take a look to see what's available, if you prefer! If so, please send us a direct
Internet bill increased from $50 to $70 — looking for loyalty pricing
My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018. I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my
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Being built for now internet Xfinity and Xfinity Internet two bills
I'm being charged $10 a month for Xfinity now internet and $30 a month for Xfinity Internet I'm trying to get answers and get it straightened out
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Billing
Good afternoon user_63pjav. I can assist you with the equipment on your account. I want to ensure we get this fully resolved. I do have a couple questions to ensure I fully understand. I know you have mentioned having 2 active boxes on your account.
Executive Customer Relations - Customer Retention
I have been going through this for a few years now. I work 3 jobs and do not always have time to spend a minimum of 60 minutes, more often than not 95 minutes dealing with comcast support. I am being charged for 5 boxes on my account. I have 2 active boxes on my account. Everytime I call to have 3 r
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I spoke with customer service rep. He said he's removing the $20 for NOW from my account. We'll see.....
Manage internet bill
What is NOW? Ive been charged $20 month didn't order it. Don't even know what it is. I want off my bill
Question
Hello @user_ah1a4s , and thank you for reaching out on our Xfinity Community forums. I can certainly understand wanting to have an unused cable line removed from your property. We'd be happy to help review the request and determine the appropriate ne
Comcast cable lines to street pole
I would like to schedule a residential cable line removal in 94941
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Thanks for the additional information, user_4l6tle. And for answering @EG's questions. Your support is much appreciated, EG! We'll investigate this from our side and, if needed, can set up a technician appointment to get things resolved. Could you pl
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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HI there @Help_Quickly Thank you so much for reaching out on our Xfinity Community forum about getting that cable line removed. I'll be happy to assist. Did Rocky Mountain Power company confirm that it was an Xfinity Cable line?
Power company waiting on Comcast to remove inactive coax from unsafe pole
Rocky Mountain Power determined the old utility pole at my property is a safety risk and installed a new pole about 10 feet away. They can't remove the old pole until Comcast's attachment is off it. The only Comcast equipment on the old pole is a single coax line that is not in use by either propert
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Xfinity support
I recently transferred over from Verizon to Xfinity at the Xfinity store on Centerton Rd. in Mt Laurel. I was helped on different occasions by Keith [Edited: "Personal Information"] and Zoey [Edited: "Personal Information"]. These employees went above and beyond to help me and make my experience a p
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Xfinity Compliments
Internet - Self Installation
Hi, I selected professional installation for my internet service, but the earliest available appointment is not until Sunday. I would therefore like to cancel the professional installation and switch to self-installation instead. Could you please advise me on how to make this change? Thank you for y
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Customer Service
Good afternoon, and thank you for reaching out. If there is currently no active Xfinity service at the home, the underground line would not be considered active. In most cases, the underground service line would only need to be repaired or replaced i
Line got riped up
Our house previously had Xfinity, but the orange underground service line to our house was ripped up during nearby construction. I need to know whether there is still an active line to the house or if I need a technician and an underground line replacement.”
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Hey there, @user_a7i808, thanks for reaching out through Xfinity Forums regarding your Peacock service. We are happy to hear you were able to get everything activated! We are happy to help here on this platform if you are ever having any issues in th
Can't activate peacock
No help from Xfinity but figured out on my own to change my Xfinity login email and then activate peacock using new email and it worked!
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Hello @user_x6, and thank you for sharing your experience here on the Xfinity Community forums. I can understand why you'd be concerned after having all six Pods go offline at the same time, especially when this behavior is very different from the oc
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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Hello, @OldTVGuide thank you for reaching out over Xfinity Forums and helping to get an answer for the question @user_vks94 asked. I found a similar post from a few months back with the same question, and the OP provided an update that as long as Xfi
free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
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Hey there, @user_357xy8, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that everything is billed correctly after your disconnect. Can you please send us a direct message with your full name and your
Refund after cancellation
I recently cancelled my Xfinity package on September 9th and was billed the full amount on September 12th for the following month. I received a letter verifying the cancellation on September 9th and was refunded $21.79 of the $341 they billed us. I called about this and was told we will be refunded
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Hello user_br541o thank you so much for reaching out here via our Xfinity Forums, so we can assist! We'd love to connect with you 1-1 so we can gather all the relevant details that you have and get things moving in the right direction. Please
Long-standing Xfinity mobile trade-in dispute request for executive review
I am requesting escalation to Executive Customer Relations regarding a long-standing Xfinity Mobile billing and trade-in dispute involving two iPhone 14 devices. This matter has been ongoing since approximately October 2025. I have made repeated phone calls and multiple in-person store visits, and I
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Hello, I'm happy to assist you today. What questions do you have about your cable and internet plan?
XfinityCarolyn
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Questions about my Cable and Internet Plan
Speak with a customer service person
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