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Getting error message: Upgrade failure. Please restart the application
Getting error message: Upgrade failure. Please restart the application Looks like there are many many customers have this same issue that started about 5 days ago. Please help! Nothing I've tried has fixed it. Restarting white box, etc.
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Xfinity Stream Website
@user_kqexb3 no they keep feeding us excuses. Im currently looking for another service provider as they really are not trying to fix the issues whats worst is that this is their forum a d sensors these issues and lie about fixing
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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Comcast mail notice
I’m getting a email from Xfinity saying that I have to agree to terms and conditions of the new Email platform. No later than July 5 or something and that after July 6, I won’t be able to get my mail. What’s going on with that?
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@user_h8i9qt My issues still haven't been resolved since April.
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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Good afternoon! I do show the ticket we had opened for you, is now closed. Has this issue been resolved for you at this time?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Assistance Needed- Forgot Password to Gateway Admin
I’m posting here because I can’t get into contact with anyone. I changed my password to the Gateway Admin management from password to something else but now I forgot and can’t login. Tried to contact support and am just fed AI - I’m very disappointed with the (lack of) service as a platinum member.
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Customer Service
Hey there, @user_j679jx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure the account has been fully closed. Typically, on the Xfinity App you can see the account is
Cancellation Confirmation
I called to get my service disconnected and she said she did but I never get a confirmation email and my bill still has a balance due tomorrow.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation Confirmation
I called to get my service disconnected and she said she did but I never get a confirmation email and my bill still has a balance due tomorrow.
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Cancellation Confirmation
I called to get my service disconnected and she said she did but I never get a confirmation email and my bill still has a balance due tomorrow.
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Customer Service
Hello @user_x00jll and thanks for reaching out on our Xfinity Community forums regarding your billing concerns! If you're looking to lower your monthly cost while keeping your other services the same, you may be able to review available package opt
plan restructure options
Hello, I am looking to lower my monthly bill by modifying my TV package while keeping everything else the same. Can an agent help me?"
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Camera not recording events
I have 24/7 recording on. It’s giving notifications but not being allowed to view recordings of events
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Devices and Equipment
plan restructure options
Hello, I am looking to lower my monthly bill by modifying my TV package while keeping everything else the same. Can an agent help me?"
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Customer Service
Same issues with fire tvs over a week now. Have tried everything!
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Same issue for over a week. Tried everything to no avail. Fire tvs
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_cf9138 Most likely It's for the same reason as the app. The reason it was discontinued is that the company that supports updates for the phone will at some point stop releasing security updates for its software on older devices or put out an upd
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
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user_ls3lsa, Hi, and thank you for reaching out. I can absolutely understand how frustrating this must be, especially as a Diamond-level member with such a long history of on-time payments. If I were in your position, I'd have questions too. Financi
XfinityGabriel
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poor customer service
i am at the Xfinity store to redeem my $300 apple watch voucher. I was told i do not qualify for financing. I am a Diamond level member, been here 11 years, never missed a payment, have a credit score over 800. How do I not qualify? This is a terrible way to treat a loyal customer. And to add insult
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