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@user_wmjw88 Hello, reaching back out to see how your services have been working since we last spoke?
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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user_a4qxlx Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. We are here happy to point you in the right direction to make sure you update your card correctly. Whenever you have the time visit https://www.x
My monthly bill
I need to change my automatic billing information due to having to cancel the credit card ( and that was due to fraud on the account).
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My monthly bill
I need to change my automatic billing information due to having to cancel the credit card ( and that was due to fraud on the account).
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Billing
Hi there! Thanks for the post and our team is here happy to work with you to make sure the right changes were done. To get started can you send us a DM with your name and address? To send a "direct message" / "private message" message to Xfinity Supp
Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
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Meant to add - the rep also suggested an increase to 1000Mbps plan but it looks like my current was 1100Mbps?
Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
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user_po3ci5 Got it! Our services do need to have a coaxial cable, so in this case you would need to have one installed by a 3rd party contractor as our techs do not install them. Once that has been done, we can go ahead and hget you connected.
No coaxial cables in my house
There’s no coaxial cables nor outlets in my house could there be any chances of installing?
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Billing Issue With Free Mobile Line
Hello Xfinity Support, I signed up for Xfinity Home Internet in April, and the plan included one free mobile line for one year. That free line was first added to my iPhone, which meant my phone had two lines: my existing Verizon number and the new Xfinity number. Later, I got a second phone. I was t
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Plan
Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
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Customer Service
For the 100th time....Cancel my service!
Why I have tortured myself with this company for the past 15 years is beyond me. I cannot even explain my degree of anger. I am so sick of THE worst customer service known to man. I have posted on here so many times and have NEVER, NEVER been satisfied with the end result of ANY issue and that's ONL
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Devices
@XfinityShawn I already did and have everything but unfortunately I don’t have the coaxial cords in my house
No coaxial cables in my house
There’s no coaxial cables nor outlets in my house could there be any chances of installing?
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Technician
How do I schedule a technician to come out and install coaxial outlet
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Customer Service
@user_yvm2g7 Thank you for reaching out. I would be happy to review the account with you. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the
Bill total
What I am paying, I can not afford monthly. I need someone to help me reduce my bill. Please and help with this LARGE BALANCE. I have been a customer for years. Please help me
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Bill total
What I am paying, I can not afford monthly. I need someone to help me reduce my bill. Please and help with this LARGE BALANCE. I have been a customer for years. Please help me
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Billing
Hey @user_yww3lb , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further f
Need to cancel internet an TV service only can talk to ai it seems.
Lost my house live in my truck can I please cancel this service I have all the equipment
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Hey @user_njn2dg , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the technician appointment. I would be more than happy to offer my assistance l
Comcast tech fell through our ceiling
The Comcast tech that was at my house today fell through the ceiling,, because he stepped off the beam. Who do we talk to to fix it?
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Good morning @user_8e78be, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Although we are sorry to hear that you want to cancel your services, you have come to the right place for assistance with that. Co
Need to cancel service
There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.
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Hello, @user_371ye6! If you'll meet us back in our DM thread, your latest ticket was updated a few days ago and notated that the service was removed. We're just looking to confirm resolution and/or help in any other way we can :)
XfinitySara
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Cancelled Xfinity NOW services yet being charged for next month
I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my
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