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Hello! Are you saying that you already submitted a payment, and it's not showing on our end? Did you already confirm that your debit/credit card shows the transaction?
Past due date
Goodmorning now is showing that I have a past due date when I made the payment it went through then 4 days later when I had already paid my other bills trusting that I had paid this bill. Now I’m trying to schedule a payment plan to be able to pay all on July 17 but it’s showing I can’t.
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I am one of the original posters to report this issue and after a few back and forth exchanges with the so-called Xfinity online experts, I have been sitting back to observe the additional communications that have transpired over the last few months.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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user_186w0e Hi there! I see you are looking to make some changes to the account and our team is here happy to help. Please send us a DM and we can help with your reequest. To send a "direct message" / "private message" message to Xfinity Support
Cancel internet issue
I want to cancel but there is no option online aside from calling. Its frustrating I don’t want to speak to a rep. Will only waste time convincing to keep the service when you already made it clear to cancel.
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Past due date
Goodmorning now is showing that I have a past due date when I made the payment it went through then 4 days later when I had already paid my other bills trusting that I had paid this bill. Now I’m trying to schedule a payment plan to be able to pay all on July 17 but it’s showing I can’t.
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Billing
user_h9pblu Hello and thank you for taking the time to reach out to us and for your interest in becoming a member of our Xfinity family! I would be more than happy to check the status of your account. Please send our team a direct message with y
My phone number is [Edited] when will you have my phone service help
I called to change to xfinity but have no service yet [Title Edited: "Personal Information"]
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user_12zf0r Have you made sure the firmware on the fire stick is up-to-date?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_lqhrgv Thank you! Let's take a look, and see what's going on. Please send us a Direct Message with your name, service address, and the email address you are trying to use to login. Click "Sign In" if necessary. Click the "Direc
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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XG1v4 box Rebooting
This XG1v4 box has been messing up a lot, but today It's really bad it took a half hour after several reboots to actually to come on, Doing the same thing the old one did 6 months ago. Is the XG1v3 box any better?
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Non-X1 Service
user_be6slk Thank you very much for working with us in our DM and glad to hear we got your service connected and running smoothly for you. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity rel
Appointment to Bury Cable
I need to edit the information regarding burying a cable at my address. I do have an irrigation system and would like to schedule the appointment to be home when the cable is buried. I have been unable to edit the information throughout Xfinity Assistant or to contact a live person. Thanks you for a
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I have tried. It says "cannot activate account. Xfinity already linked to another account"
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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@user_zmezb7 Our team is here to help. I have a few questions to ask to better assist you. Is it your rental modem or a customer owned modem that's not working? When you plug in your device is the power light on? Is your device plugged into a switche
Box stop working
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
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user_lqhrgv Gotcha! You should be able to use the same login information you had from before. Are you able to try to use that information without going through the new activation process?
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
Question
user_3hzsve This is not something we would block or prevent you from doing. Please try powering your device down completely and then turning it back on. If you're still having trouble, we suggest reaching out to our Xfinity Mobile Team directly at (8
Switched to Xfinity mobile and my iPhone is now not receiving any SMS messages
I just switched from ATT to Xfinity mobile, and I have an iPhone 16. Prior to the switch my SMS messaging was working fine. Since switching, I can receive iMessages, but not SMS messages. This is incredibly problematic because I am not receiving any of the two factor authentication code texts to log
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Cancel internet issue
I want to cancel but there is no option online aside from calling. Its frustrating I don’t want to speak to a rep. Will only waste time convincing to keep the service when you already made it clear to cancel.
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Customer Service
@user_cf2ark I am sorry to hear that the technician is running a bit behind this morning, and you are still having issues with your VPN. I always use a VPN as well! Seems like a necessity when working from home nowadays. When VPN connects, Internet i
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Continued internet issues
I have been having continued issues with being dropped and being kicked off VPN. I have had to call multiple times and each time I call the wait time is 15-30 mins. Finally get in touch last week and they try to schedule an appointment 5 days from my call knowing we work from home. This is not accep
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