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The audio is about 5 seconds behind the video on the live feed on my TV and on anything I've DVR'd since early last week. Please also look at other comments on this message confirming the situation from other users. With the MLB playoffs comin
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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Glad to hear that it worked out! Please let us know if anything else comes up, but fingers are crossed that your email continues to work normally.
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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Hello! I deleted then put my email back and somehow that worked. Thank you for all of your help!
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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High Uncorrectable Packet Loss while Gaming
I'm getting intermittent packet loss and disconnects. Online games show "Reconnecting" several times per session. I've already ruled out my home network, and the loss starts on the Comcast side: Pathping: 0% loss to my router, then 13–16% loss starting at the first Comcast hop (po-51-rur302.frederic
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Your Home Network
Thank you for taking the time to bring this to our attention @user_7fiyr0. As a parent myself, I care a great deal about safe driving, especially near schools. We take reports involving vehicle safety seriously and would like to get this documented f
Bad driver
One of your vans was going down Five Notch Rd in North Augusta, SC at 3:20pm on 9/27/26. The driver passed someone going the speed limit 45mph near a school zone on a double white line. I was behind the van when he passed a white car.
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Best Medicine TV show not available for free On Demand
Last season, I was able to watch missed episodes of Best Medicine On demand. This season, there seems to be a charge? Why?
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On Demand
When there is not a game on it shows as off the air.
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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@DonS7 I'm not used to repeating myself. Unless anyone can tell me THEY'VE tried it and it works. I'm out. Else, MOVE ALONG. If you refuse to try the suggestion made here by employees and Experts, then we're at a standstill and nothing is going to
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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Yes and that is still not an answer on why these outages are occurring.
Consistent Outages for the past 3 weeks
Every single day between 2 and 5 PM our network drops and comes back up after 5 or 10 minutes. It happens at minimum 3-5 times but have experienced longer. Xfinity app always says "Unexpected network damage" or something along those lines. I don't understand why its still happening if they are worki
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@XfinityJohnG Hi and thanks for the reply, I sent you the requested info via Direct Message, my first time here so I am hoping i got it right
Line equipment going bad after lighning strike
About 4 weeks ago, we had a bad lightning storm here. It hit a line somewhere real close and came in thru the cable coax, not the electric wires. I have everything except the coax surge protected. The surge fried my Ethernet splitter and my modem-Wi-Fi combo. I got a new XB8 gateway from Xfinity and
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I'm not used to repeating myself. Unless anyone can tell me THEY'VE tried it and it works. I'm out. Else, MOVE ALONG.
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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user_rzs1hl, Thank you for reaching out and creating a new post. I hope you are doing well today. The guide data is provided to us by the network, so we don't adjust the listing unless directed. Have you done any troubleshooting so far, like reb
PBS Channel listing inaccurate
The WETA, WETA-UK, and MPT channels in the Xfinity TV guide online listing are showing the wrong show names. The shows being broadcast do not match the shows listed for the selected time.
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Good evening, @user_hkjhi5! Thank you for reaching out to us! I can see why this would be frustrating, especially after replacing the TiVo. With CableCARDs becoming end of life (EOL) on 10/24/24, existing CableCARDs can continue functioning in the de
I have a cable card that worked with an old box
But I had to replace the TiVo and move the card over. Now I get a V58 message with channels not subscribed. SN: [Edited: personal information]
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No error code, but after trying a few easy fixes (that didn’t work), I discarded then reinstalled the app and it is working fine so far.
Trouble with Xfinity app?
Is anyone having issues (as of 9/25/2026) with getting the Xfinity streaming app to work through their Roku? Our app had beeen working fine until this morning.
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Thank you for reaching out to our team about that equipment issue after that storm. I will be happy to look further into any issues with your service from our end. In order for me to do that I will have to ask you to send me a direct message with the
Line equipment going bad after lighning strike
About 4 weeks ago, we had a bad lightning storm here. It hit a line somewhere real close and came in thru the cable coax, not the electric wires. I have everything except the coax surge protected. The surge fried my Ethernet splitter and my modem-Wi-Fi combo. I got a new XB8 gateway from Xfinity and
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I been having an issue
Every phone I ever fianceed I paid off and I been took with 14 pro max to long I want the 18 pro max I been calling and calling I never missed a payment ! I been with this company for years ! I need a new phone bad before this phone stopped working ! It’s really out of date !
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Devices
I got a response from xfinity Richard asking to send me a,verification code.
Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
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Hey @user_6lxeaj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Internet connectivity issues you may be experiencing. We would love to see what type of Xfinity accoun
XfinityDemitrius
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WiFi inept support
Our WiFi has been spotty for a long time, so we requested a new modem. We received the new modem but it didn’t connect so I called customer support. The agent had no clue, so he set up a new wifi, giving us 2 wifi networks broadcast from our modem. The service is worse so I called support today. The
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