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Just tested again ... same fast forward / fast rewind / click timeline issue still exists. Question: Is Comcast's technical team really working on this? The issue is ~ a month old and has been posted many times by many different customers. It is hard
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_si5q94 My team is here to help as we replied giving you the green light to send us a DM. We will not be able to talk about the specifics or your account details on this post. Please send us a DM, and my team will be there to help.
Unauthorized change of plan by xfinity
FORMAL DISPUTE: Unauthorized Removal of My 5-Year Price Guarantee I am requesting formal escalation of my unresolved Xfinity billing and plan dispute. On August 1, 2025, Xfinity confirmed my order, and my order confirmation explicitly listed a “5-Year Price Guarantee discount” of $45 per month on my
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@EG Thanks! @user_15czit Let us know if you were able to activate your modem. Otherwise, we're happy to help.
Unable to activate modem router through the app
When I try to activate my new modem router through the xfinity app it just spins on the loading page when I click add device. I have deleted and redownloaded the app and it still does not work. The ai chatbots that are your only option on the phone are useless (as all ai chatbots are) because they j
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Hi, @user_0mwoxx! Thanks for letting us know that you are waiting to hear back from the damage team. We can check on your ticket and ensure this process is moving forward. Please send us a direct message with your full name and complete service addre
Cable installer cut through a drain tile
Back in August, your tech burying our cable cut through a drain pipe we had installed 7-8 years ago to alleviate pooling water in our driveway. Tech just threw the damaged/cut portion behind a bush as to hide it. Still waiting for a resolution.
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@StockBoy But her signature says, "Was your question answered? Please mark as Best Answer." She answered my question (summary): It's probably Xfinity's known issue, we have no idea when it'll be fixed, hey what else do you expect from Comcast?
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Can't activate Apple TV Streamsaver Subscription
When I click the activate button for Apple TV Streamsaver, I get a pop-up alerting me that I am leaving the site to activate with "Activate Apple TV" and "Cancel" buttons below. Pressing on the Activate button does nothing, not even try to load a page. I have tried this on 2 separate phones and on P
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Xfinity Stream Website
@XfinityMarcus Hypothetically speaking, what if it's NEVER resolved...hmm...
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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If you're still in need of assistance with activating your new device, we can also help here. It is preferable with the app as you get to manage it there as well but it is not mandatory. To get the new device activated here just send us a direct mess
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
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Channels and Programming
No internet for multiple devices
I just got a gateway (XB8) but it won’t let my phone and a couple of other family members devices connect except for my singular Roku. Need feedback on how to fix this issue
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Your Home Network
Hello user_7jj3p7, thank you for reaching out here in our Xfinity Community forum. We're here to help you and happy to do so. I do have to ask that you be mindful of forum guideline in relation to all caps and language/name-calling. However, let's ma
Icompetent and infuriating Customer (Dis)Service
I recently traded in my old iPhone for a new edition at a local XFinity store. Instead of transferring service to the new phone, the store rep added an additional line. Straightening out billing errors is aggravating enough, but the CS reps insist on spending more time giving the customer a hard sel
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Hi, @user_61w4ee! We can check on this for you and ensure everything is perfect. We appreciate that you are signing up and want things to be easy! Please send us a direct message with your full name and complete service address to “Xfinity Supp
No Confirmation Email Received
I am a new customer and submitted an order earlier today for internet service (In-store pickup). After I had placed my order, it said it would email me regarding my order, I have not gotten an email. I also do not know if my orders been placed or not as I cannot check the status due to the site givi
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Hey @user_kio26n, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience and feedback. We would be more than happy to collect the information and pass it along to our leadership te
2 months to bury a cable. Guy left empty alcohol can of White Claw- Watermelon
I finally got my cable buried (After about 2 months of asking!) and after reporting it was a tripping hazard due to Halloween this weekend. Then, the guy in his "XFINITY TRUCK" threw/left a large sized, empty White Claw Watermelon can on my curb outside of his passenger side door! Unbelievable!
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Thanks for getting back to us, @mrwinklebottom! Sounds like we completed a network upgrade for your address which is always welcome news! I am glad the new modem has you back up and running. Did you have any other concerns our team can assist you wit
Download speed now at 9 Mbps
Would this be considered a reportable outage? Planning to notify my property manager in case other units in my building are experiencing the same issue, has been 2 days now. Some additional information from speed tests: Download speed: 9.28 Mbps Upload speed: 40.7 Mbps Idle latency: 12 Download late
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Peacock Premium Plus Activation Issue
I have paid for 2 months of Peacock Premium Plus and in that time my actual Peacock account remains at Premium level. When I click the activate button on the Streaming Subscriptions page of my xfinity account, I always get a "Something Went Wrong" error message. Please help resolve this issue and re
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Customer Service
user_big9bl - Thank you for your feedback and for reaching out to us here for assitance with your mobile device. We'd appricate the oppurtunity to chat further to gather all information about this occurance and help in every way we can. Please
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Xfinity mobile issue
In February I talked into trying a Xfinity mobile phone. It had no service at my home and I attempted to return it to the Martinsburg WV store. Was told there I would need to call customer service and they would issue a call tag for the return. Unbelievably I repeated this process 3 times, all well
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