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Hello @user_3uyai7 - and thanks for posting your concern on our Xfinity Community forums. If you look at https://www.xfinity.com/support/local-channel-lineup and sign in with your Xfinity ID associated with your account, does the channel show there?
FanDuel Broadcast Issues
Like last season, the FanDuel Memphis Grizzlies broadcasts are pixelating, freezing, blurring, etc due to poor signal quality. This got corrected during the 24-25 season but is back this season. It is not my equipment or my setup. Same problem as last year between FanDuel and Xfinity.
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Glad to hear the issue seems to be resolved. Feel free to send us a direct message if the issues return and we can take a deeper look at it.
Recurring packet loss since March 19, 2026 – multiple nearby homes affected, XB10 possible factor
I’m trying to get this properly escalated because normal troubleshooting has not fixed the issue. Since March 19, 2026, I have been experiencing recurring packet loss and internet interruptions. The packet loss tends to happen in intervals of about 5 minutes, often with 10%+ packet loss at a time, a
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Hello, @user_lra86w Thank you for taking the time to post here on Forums. I want to look into these texts you're receiving about returning equipment you mentioned shouldn't need to be returned. Please send us a direct chat message with your full name
Text to return equipment I do not need to return
After my recent plan change, I keep getting text saying that I need to return my unused xfinity equipment. I have no equipment to return. I’ve spoke to two agents who said they took care of it yet I keep getting the text saying I’m going to be charged an additional charge. This is outrageous.
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@user_9ac89y We have an ongoing negotiation with E.W. Scripps and our contract with them has expired. Which is why the local Chicago station is not working. As for Law & Order you can search for the show using your voice remote and it will tell y
WPTV-NBC Blocked by Xfinity Without Warning
WPTV-NBC was blocked right in the middle of the Evening News tonight😱🥺 with No Warning and this screen post followed...this is the NBC station serving over 2 million viewers across the entire southern half of Florida!!
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Thank you for the information, Sean. However, this was a mandatory relocation for my employment to an area Xfinity physically does not serve. I have filed a Notice of Dispute to seek an administrative waiver, as I am being penalized $25/month for a l
Moved out of service area
I moved out of the service area and need help with a standalone fee waiver.
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Text to return equipment I do not need to return
After my recent plan change, I keep getting text saying that I need to return my unused xfinity equipment. I have no equipment to return. I’ve spoke to two agents who said they took care of it yet I keep getting the text saying I’m going to be charged an additional charge. This is outrageous.
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Customer Service
Delete multiple recordings at one time
I want to delete multiple recordings
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Devices and Equipment
Home internet says no internet connection—happens daily?
My internet connection seems to drop everyday and all the technical support tips do not fix the issue. I’ve even gone to Corporate support and was ignored after reporting the issue to a representative who gave me their number after 2-3 times. I contacted the Federal Communications Commission and had
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Your Home Network
Accepted Solution
Hi @Carolyn49 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your Xfinity Advanced mobile security. Please check out https://www.xfinity.com/support/articles/advanced-security-on-the-go for details on how
Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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Scripps contract
When will my channels return? Will I be getting a refund for loss of service
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Channels and Programming
Modem from Xfinity
Can't connect my printers to wifi. Message said I am on a 5 Ghz system. The printers will only connect with a 2.4 HGZ. What can I do. I got the modrem a few weeks ago from Xfinity?
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Your Home Network
I’m giving Comcast a few days to figure this out then I am dropping them. I will soon have a fiber option from a non-Xfinity source. I am tired of paying them so much for service that gets worse and worse. This is not some random weird channel im mis
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Its understandable that there are only so many tickets to be claimed but im still recieving the pop up and unable to claim it and that is what makes this sort of unacceptable 🤷♀️
"$5 off a Fandango Movie Ticket to see The Super Mario Galaxy Movie" code no longer working
The recent $5 Fandango promo code to watch The Super Mario Galaxy Movie no longer is working when purchasing tickets on Fandango.com. I'm under the impression that we have until April 8, 2026 to use the code. I'm very disappointed that I'm unable to use the code to purchase the movie tickets! The Te
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I and my neighbor are having the exact same issue. I'll add to this that I'm able to watch PBS live via the Xfinity Stream app on my android phone without an issue. Is the PBS live stream going out under some other/new codec?
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
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Xfinity Stream Website
user_lsaz7f Where in the following steps do you receive an error? Steps to Activate: Navigate to Xfinity Subscription Hub (http://Xfinity.com/yoursubscriptions) Click Activate next to or under the ESPN logo A popup will app
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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@user_6cykbi Thanks for getting back to me. I can certainly check on the details of your case and assist with getting an update a well. Can you please direct message me your first and last name along with your full service address so I can assist you
MISSION IMPOSSIBLE!!!
If you think dealing with Xfinity customer service to resolve billing issues is difficult, it is impossible to reach someone regarding technical issues. I know nothing about computers or electronics. During my six weeks with Xfinity, I have had billing issues with Internet and Mobile as well as the
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I did not see a clear cut answer.
cannot change modem setting without xfinity app
Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?
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cedewitt Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servi
XfinityBrianH
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X1 box shows all channels but 1 pixelated...
Here's what we have: Switched to X1 box about 4 weeks ago. Watch channel 804 w/o any issues. All other channels show a pixellated screen and revert to an xre-03062 error. It does this for a day and then works fine. Then it happens again.Trouble shooting done: Rebooted several times Unplugged New sig
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