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@Jose_C Here is the link https://www.xfinity.com/support/now for the NOW support team. We are here if you should need us in the future.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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@XfinityMarcus Thank you. I will send information....
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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Decided to check modem bonded channels as well. Are the channels supposed to constantly loose bonding or is this a signal issue?
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Customer Install / No Coax Cable Oulet
Hey, so I just became a new customer this week, and within a couple of days received my equipment. Unfortunately, it seems that my home does not have a coax cable outlet. I saw somewhere on your website about a fee to have someone come out and install one. Can you let me know what it would cost and
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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Hi there, @bruno11! Thank you for signing up for our service. I am sorry to hear that is not working. We can set up a visit for a technician to fix that so you don't need to cancel your account. Most likely the line needs to be connected to our servi
Service cancelation
Hello. I recently bought Xfinity wifi just to find out tgat it does not work. There is a blinking orange light when plugged into the coax. My previous wifi provider, Quantum Fiber, had to install some sort of their own cables and manually plug it into my electricity box in my backyard. Im wondering
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Voice History Unavailable
My voice history for all three office landlines is unavailable. This has been going on for weeks and I am trying to block certain spam numbers. The error message is always "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance." Does anyone have the same proble
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Customer Service
Good afternoon @user_vtch0t, and thank you for reaching out on our forums with your internet concerns, we appreciate it. I see that you stated you are subscribed to 2 Gig symmetrical speeds but you are not receiving the proper upload speeds and belie
Gateway upload not provisioned for 2gb symmetrical
My plan is 2gb symmetrical internet. After updating to the newer Technicolor CGM4981COM xFinity Gateway, I am now able to achieve 2gb download but my upload is still capped at roughly 350mbps. After troubleshooting via the admin web interface, I believe my upstream OFDMA is mis-provisioned or miscon
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Hi there, @user_2d7ba5! We are happy to further help with your email and getting it working with Apple Mail again. I am glad that you were able to view it on our website. We are transitioning emails now and through 2026 as shown here, https://www.xfi
email access fails
I have an Xfininty email account (as a past customer) and no longer use Xfinity services since I moved. This week starting December 8, 2025 I cannot access my Xfinity email using the mail app on my Apple MacBook and iPhone. I receive multiple error messages including "server unreachable" and online
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program listing wrong
Since daylight savings time ended (BUT not here in Tucson, AZ), the guide (and info about the current program) has been off by one hour on HandITV (Channel 386 for me). It is showing programs that will be on in an hour.
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Channels and Programming
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service cancelation
Hello. I recently bought Xfinity wifi just to find out tgat it does not work. There is a blinking orange light when plugged into the coax. My previous wifi provider, Quantum Fiber, had to install some sort of their own cables and manually plug it into my electricity box in my backyard. Im wondering
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account setup problem
I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet
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Split payment paid twice
I set up a payment to be split on two different dates three days apart and it was successful, but a few days later another payment was charged to my bank card for the full amount of what the split payments were.
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Gateway upload not provisioned for 2gb symmetrical
My plan is 2gb symmetrical internet. After updating to the newer Technicolor CGM4981COM xFinity Gateway, I am now able to achieve 2gb download but my upload is still capped at roughly 350mbps. After troubleshooting via the admin web interface, I believe my upstream OFDMA is mis-provisioned or miscon
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... The S33 is not compatible with high upload speeds ... This is correct. Follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned, and then under the "Compatible modems for enhanced speeds" heading
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
Question
I have the same issue today 12-10-25
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Construction - Need cable buried and connected to house
I've been trying to get a hold of a real person to help me get internet at my new house for 8 days now and have had no luck. I explained that the house did not have service and tried to get the internet pulled to the house in August, got a call about "confirmation" that it was done. Last week, tried
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The modem you posted is XB8 it is not provisioned for 2GIG upload. The XB10 is provisioned for 2gig upload and is included with X-Class internet. X-class internet is 2gigs up and down and X-Plus I think it is called is 2.1 gigs down and 350megs up. T
Gateway upload not provisioned for 2gb symmetrical
My plan is 2gb symmetrical internet. After updating to the newer Technicolor CGM4981COM xFinity Gateway, I am now able to achieve 2gb download but my upload is still capped at roughly 350mbps. After troubleshooting via the admin web interface, I believe my upstream OFDMA is mis-provisioned or miscon
Question
user_rihuxd Thanks for reaching out! If you have autopay on the account, scheduling separate payments will not stop the scheduled autopay. Also, if an account has had a payment return, Comcast will try to process the payment two times through a custo
XfinityMartyR
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Split payment paid twice
I set up a payment to be split on two different dates three days apart and it was successful, but a few days later another payment was charged to my bank card for the full amount of what the split payments were.
Question