Xfinity Community Forum

Hey @user_h3c01a are you now able to sign in to your email? If not, could you check out @Latoque questions above and tell us more about what is going on?

XfinityEva

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10 hours ago

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Can't get into my Email [Edited]

I can’t get into my email

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Xfinity Support

I called in on around Jan 30 to cancel my Xfinity account. My account is still not cancelled and I am receiving the payment over due bill emails. After that I called 2 more times and also chat with agent. Eveyone is saying standard answer "Nothing to worry", eveything will be settle down when your a

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Customer Service

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So when they mark it and it goes through my construction area, what do i need to do to schedule an xfinity person to get an estimate for moving the line?

user_5tx5qf

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10 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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This seems similar to my issue. The Xfinity Retention team opened a second account in my name without telling me with a promotional rate applied, then disconnected it a month later, also without telling me. I am now paying nearly 3x as much as I agre

user_fr4y3q

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10 hours ago

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Account..S?

I have 2 Xfinity accounts as of a few days ago, and the same day I ended up with a credit on an account and now my phone is suspended???? Make any of this make sense please.

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Hello, the instructions to send you a direct message aren’t working. They bring me to past conversations.

SpecK1

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10 hours ago

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Billing increased during locked in rate

Hello, my past two billing cycles increased but I am in a locked in rate. I’ve spoken to 3 different people. First person was supposed to issue a credit and fix the billing. Second billing came out no credit, billing amount still wrong. Called again. Rep issued a partial credit and transferred me to

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Lied to by Retention team with lower rate - Duplicate account

On January 8th, I called Xfinity Billing to ask if they would match an offer from a competitor who were offering me $50/mo for 1gig internet and $200 to switch. I am an existing Xfinity customer, and while I have a lot of complaints about the service, I would prefer not to setup a new network. The a

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Billing

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Hello @Ray11707 Thanks for reaching out. I am sorry to hear you were told to approve the new deal that made changes in price you did not wish to make. As a point of clarification we more than likely have no way to get back to a grandfathered plan, we

XfinityMatthew

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11 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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New cable box

I am replacing my old main box with a new one. When I go to select device to replace only my small secondary box shows up.

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X1

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Adding paramount dropping Apple TV

I'm looking to add Paramount plus and dropping Apple TV

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Channels and Programming

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Great idea! Thanks!

user_qi1rqv

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11 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Good afternoon user_c73566 you could certainly give the factory reset a try. I have seen some members post that has resolved this for them. If you do try, please let us know if it is successful or not.

XfinityJon

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11 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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Customer Service

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It's useless to send these messages and questions. It's obvious that Comcast/Xfinity is just out to mistreat the customers, the people they are supposed to be providing service for. What a lousy company and a monolithic monopoly. We are

user_b73l98

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11 hours ago

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Yahoo email is the worst idea ever...

What are you doing with this email migration to Yahoo? I have had & been happy with Comcast for 20 years same email and everything. If THE switch to Yahoo mail is mandatory I'll be leaving. There is NO way to intigrate with Outlook and NO CUSTOMER SUPPORT. Comcast Please Pay Attention to YOUR CUSTOM

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@user_3iwukc I understand the frustration regarding the XB10 availability and having to make the store trip. It is correct that currently the XB10 is only available in our symmetrical speed areas, these locations have had the proper network upgrades

XfinityJustinC

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11 hours ago

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very frustrated with Xfinity today & still no XB10 modem for me

So frustrated right now. I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco. The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock. After driv

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Hello @user_ilrj50, Thanks for commenting on our Xfinity Forums Community page. I can see the concern an automated message like that can cause. We want to do everything we can to assist! Please send a direct message including your full name and servi

XfinityAbel

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11 hours ago

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technical support

how to activate my new landline phone

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XB6 same issue. Factory reset will fix permanently?

user_c73566

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11 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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Hello @user_ni7fxq, thank you for taking the time to leave a post. Sorry to hear about your experience when you were simply trying to get cable boxes, only to have unexpected account changes made instead. That’s not the kind of experience we ev

XfinityMarshante

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11 hours ago

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Worst customer service

Don’t bother calling them or going in person they can’t do anything. Worst service. I should have stayed with Centurylink. Had them for 30 years and always willing to help. I went in for television boxes and that person. Changed me to a plan that you had to pay for data when I didn’t tell them to. P

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That is a great question! From my experience it can be due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfini

XfinityDena

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11 hours ago

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Billing increased during locked in rate

Hello, my past two billing cycles increased but I am in a locked in rate. I’ve spoken to 3 different people. First person was supposed to issue a credit and fix the billing. Second billing came out no credit, billing amount still wrong. Called again. Rep issued a partial credit and transferred me to

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Worst customer service

Don’t bother calling them or going in person they can’t do anything. Worst service. I should have stayed with Centurylink. Had them for 30 years and always willing to help. I went in for television boxes and that person. Changed me to a plan that you had to pay for data when I didn’t tell them to. P

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Customer Service

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Good afternoon user_ve8b9o. Have you had a chance to check out the information our expert @Again shared? Please let us know if you need additional assistance.

XfinityJon

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11 hours ago

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Email

[Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps]

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