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Thanks for being a part of the Xfinity family, we appreciate your business and I hope your day is going well. Sure, if you have a bill credit it will automatically be applied to your next upcoming bill. You can view your current and next statement by
Xfinity Credit
I have a $150.00 credit applied to my account. How can I access it or simply use it to pay off my monthly bill?
Question
Hello @user_0feh0v The migration to Yahoo is sent out to each account individually. Most likely the first two received their invites and if you are not seeing it for the 3rd then that specific account has not received an invitation to switch yet. We
transfer to yahoo
I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t
Question
Hello @Floorboss, we didn’t receive a DM from you when we originally requested one to help troubleshoot your connection issues. When your message finally came through today, it opened as a new case in our system. We'd be happy to continue in th
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
Question
I did that. I’ve been waiting for a response.
Assistant and Customer Service Phone Support
I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.
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My Internet is not working
The modem is not lighting up, so I have no Internet service.
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Your Home Network
Xfinity Credit
I have a $150.00 credit applied to my account. How can I access it or simply use it to pay off my monthly bill?
Question
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Billing
jmetzchev1, hello there and thanks for reaching out. I understand your concerns. @jim-in-philly (thanks for sharing the solution) - I'd agree based on what I've heard and seen, that would be the best option within the Yahoo interface as it can c
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
Question
Thanks for posting on our community forums, user_gt338l. I'm sorry for your loss. We can help with the name change request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this i
Account name
Need to change account name to [Edited: "Personal Information"]. [Edited: "Personal Information"] is deceased.
Question
I am going ahead and renting an Xfinity Gateway. I am not sure what the problem is. But I hope with one of their devices, they might better see where the issue may be.
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
Question
@user_gi0xec Thank you for reaching out I'd like to try a bit of troubleshooting with you here in the thread. Could you help us with some more details please? What speeds are you seeing at the modem compared to the router? Have you tried sending a si
Switched from MB8611 to Coda56 Modem - Experiencing Slower DL Speeds - Modem Provisioning Issue?
Hello, I recently installed a new Coda56 modem (previously using a Motorola MB8611) and connected to my Asus AX86U router. Everything is set up exactly the same as it was except the modem and one setting on the router- I enabled using the 2.5gb port to use for incoming WAN. As of today I also update
Question
jamietw working internet service is incredibly important, and we want to ensure yours works as intended going forward. Do you notice any concerns with your connection while hardwired as well?
Help Wifi kicks me off for months. Cannot use intermittently for hours
It has happened after the city wide power outtage a few months ago and
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Moving modem location
My brother likes to play his computer game which needs to be hooked up to the modem. My modem is currently in my living room and I’d like to move it to the basement where he stays. What do I need to do ?
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Your Home Network
user_cuar5y let's try this: If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for yo
Assistant and Customer Service Phone Support
I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.
Question
Hi @user_37167f, that sure sounds quite annoying to deal with when you're ready to watch something else. Does it seem as if the entire box is shutting off or possibly that peacock is in a hang that prevents you from doing anything?
Peacock turns off
When trying to watch a movie on peacock after the commercials my entire Xfinity box goes off. Happens over and over and only when trying to watch peacock. I have to unplug my box to get it to connect back on. When I go back to peacock and try to watch again same thing....
Question
Account name
Need to change account name to [Edited: "Personal Information"]. [Edited: "Personal Information"] is deceased.
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Sign-In and Account Management
user_qfb1az. For security, we recommend you send the information privately. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New message" (pencil and paper) icon &bu
Xfinity Support
Hey I’ve been getting charged for equipment we’ve never received or had with our plan and have been getting charged for years. A long time ago when I was late on payment I brought it up asked what it was the employee wasn’t understanding me and said it was an activation fee every month so that’s wha
Question
is this private? Because it doesn’t look private
Assistant and Customer Service Phone Support
I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.
Question
Never got resolved agent ghosted me
user_gxzhbc
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Price outrageous
I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it
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