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Technician running cable up through the basement
I've tried to phrase this differently, but can't find a solid answer. I know where the cable comes into my house, but it's in the basement and I need it to be run up into my office and connect the gateway directly to my laptop via ethernet. I have a technician coming to set up service on Sunday. Are
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Customer Service
@MacLady I am told those emails are a scam. I don't know what to think. I am trying to get in to manage my other emails which I have to use because I am not getting them. But NOTHING WORKS ON THIS SITE!!!!! What emails are a scam? The migration t
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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Miss Information on Black Friday Special. Now I am out $700
I would first like to point out how hard it was to submit a question/complaint to Xfinity. The fact I spent 40 minutes trying to figure out how to do this just shows how frustrated I am about how I was treated this week. Especially since I have been a loyal customer for 5 1/2 years with internet AND
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Devices
Ahh ok, we will carry on in our Modmail. Thank you for sharing here. I'll respond now.
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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user_i8cuo8 Hello, are you still having issues recording?
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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I'm getting this same code on my LG tv. What is the fix? TV is connected to my home network.
Error TVAPP-00277
Error TVAPP-00277, cannot play live channels on xfinity app with Samsung tv
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So the usual months to fix? Would be stunned to hear from you again.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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No worries, at all. I just wanted to make sure. If it did not, we would want to take action for sure. If it does, the gift card offers have a 90-day period where the account would need to remain active, and in good standing. Once that eligibility has
Nowhere to apply code before checkout MC 50
I just signed up for a 1 year internet plan with Xfinity. While I was checking out, I was given the code MC50 to apply at checkout. There was nowhere to enter that code! It says I should have received a $50 gift card if I signed up same day, and that's the only reason why I did. Did this get added t
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Yes I did and now I notice that it does have the incentive there. Sorry!!
Nowhere to apply code before checkout MC 50
I just signed up for a 1 year internet plan with Xfinity. While I was checking out, I was given the code MC50 to apply at checkout. There was nowhere to enter that code! It says I should have received a $50 gift card if I signed up same day, and that's the only reason why I did. Did this get added t
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Good afternoon user_24zo2q. Did you receive a text message, or email to confirm the order? If so, did it include or mention the gift card incentive?
Nowhere to apply code before checkout MC 50
I just signed up for a 1 year internet plan with Xfinity. While I was checking out, I was given the code MC50 to apply at checkout. There was nowhere to enter that code! It says I should have received a $50 gift card if I signed up same day, and that's the only reason why I did. Did this get added t
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Transitioned today. Now I get Yahoo ads. Work emails not going through to Comcast account.
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Same issue here. I am not at the same location right now as my DVR, so those of you having an issue, am I correct it is erasing from the DVR? I’m deleting the recordings using the app on my iPhone, and want to be sure sure our DVR isn’t filling up.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Nowhere to apply code before checkout MC 50
I just signed up for a 1 year internet plan with Xfinity. While I was checking out, I was given the code MC50 to apply at checkout. There was nowhere to enter that code! It says I should have received a $50 gift card if I signed up same day, and that's the only reason why I did. Did this get added t
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Customer Service
Hello user_honc81 how long ago was the code redeemed to when you're trying to use it now? We'd love to take a look into your account and redeemed rewards to further assist. Please send a direct message by clicking the chat icon in the upper r
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
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METV Toons in Washington DC
I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks
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Channels and Programming
I am having the same issue. I received the Fandango code but cannot redeem it.
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
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@XfinityQue Our plan had expired and I was trying to update a new one. I had put the items we wanted in our basket and was trying to check out. It kept automatically adding X1 which we do not want, so all we needed help with was to get
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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@user_u19piz I accidentally deleted ALL my saved emails in my inbox. They are not in my trash folder. Can someone from Xfinity help me restore my email to what it looked like yesterday? Some are old emails. You might try calling our Cu
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Restore deleted messages that aren’t in the trash folder
I accidentally deleted ALL my saved emails in my inbox. They are not in my trash folder. Can someone from Xfinity help me restore my email to what it looked like yesterday? Some are old emails.
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