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user_hiuw2s Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
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user_4w1pb9 Hi there! Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in
Not Notified of Tech Visit Charge
I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?
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xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
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Customer Service
I have the XB7 and a Blink system. The Blink system worked just fine until recently. I was having wifi connectivity issues with one camera out of 4. No matter what I did, nothing worked. Even replaced the camera. Accessing the wifi setti
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
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Hi user_43b110! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us about this billing issue. I'm sorry to hear about the complications you've run into trying to reach a resolution on this. We also apologize fo
Fraud case not resolved
The issue with the Apple iPad billing and related data has not been resolved. I have contacted your company at least once a month since November, the day after I agreed to the deal, even before receiving the box. I was informed that I could cancel within three months if I were unsatisfied. I called
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Discontinuing Services
Hi Michael, it's Xfinity Assistant. Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket. =================================== See ticket above I talked to a rep way
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Customer Service
Not Notified of Tech Visit Charge
I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?
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Billing
Ok @user_n8adjd sounds like we may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “
I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied)
I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied). Can you help to schedule a visit
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Never Activated!!
I have been getting charged for Xfinity Mobile for months and I have never activated my phone with Xfinity Mobile! I was told Xfinity mobile was free with my internet services, but I never got around to actually activating my phone! Come to find out Xfinity has been taking money out of my bank accou
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Plan
No I just need to add a new cable from splitter and use the same service
I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied)
I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied). Can you help to schedule a visit
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user_twxd5g Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble taking advantage of the Xfinity Mobile promotion. We'll do our best to help. Please send a Direct Message with your full
Free Year of xfinity mobile? yeah right…
i have been struggling for the past week with this “free year ” promotion they are taking the longest time and always transferring me why can’t you just honor the deal you put out instead of making me jump through all these hoops.
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Good Morning, @user_w1xrj9 I definitely understand how frustrating it is not to have contact information, which we do appreciate the feedback. I have a great self-help article https://www.xfinity.com/support/articles/phishing-scams that will go over
Complaint about lack of contact methods
I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and
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user_6cd464 Hello! You are speaking with our Digital Care Team now. What can we help you with?
Customer service
Store in Bartram Jacksonville Florida worst customer service. I bought new phone and charged me for a new line and next day returned a modem as received a new one and they cancelled my internet. A bunch of bored guys sitting around with no customer service skills and do not help each other.
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Thank you for the reply. My concern is that on your 'Contact us' webpage for Xfinity, there is no clearly displayed information that gives the customer service contact information. Instead the webpage offers 'chat with Xfinity assistant', 'look at ou
Complaint about lack of contact methods
I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and
Question
I have the same issue with the XB7-T. Why is it locked on automatic? I want to change it to channel 11.
Radio settings
Why can I not change my settings from automatic to manual? We are constantly hopping towers and it ruins gameplay and causes lag and loading screens while watching TV
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Just need it connected?
Its been months. I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the law
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Discontinuing Services
Hi Michael, it's Xfinity Assistant. Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket. =================================== See ticket above I talked to a rep way
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