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Constant outages and no way to reach support or a live representative
I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel
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Customer Service
Wifi network constantly drops. [Edited]
[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec
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Customer Service
Added lines were set up wrong
since December 1 of 2025 I have been dealing with issues with Xfinity. I added two lines. I was told the two lines fall under a promotion where you add two lines and don’t pay anything for the phones that you receive the two phones were traded in, which is what we were told to do and new ones was se
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Customer Service
Hello @user_m24cl1 Thank you for reaching out to us. Unfortunately these accounts and situations are going to be a little trickier. I'd be happy to look over the account if there are any specific questions you have about it. But the only way to clear
Escalation: Fraudulent $400 balance keeps showing up on my credit
Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi
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Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.
I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas
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X1
PreacherBoy24 I'm so glad to hear that you were able to get this resolved. Please feel free to reach out if you have any other concerns.
Apple TV with NOW Streamsaver randomly deactivated
I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec
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@XfinityAlyssaA Evidently I had two Apple accounts and everything appears to be fine on the account I used. I had mistakenly signed into the old account. Everything appears to be fine now!
Apple TV with NOW Streamsaver randomly deactivated
I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec
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Xfinity support
Hello I’m just trying to find out why Xfinity didn’t payoff my phones from Verizon and they debit my checking account for 1360 and some change.
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Billing
Hello @user_xeip20 Looks like we reached out to you in our direct messaging asking for your name and address but never got a response back. Please return to direct messaging and we will get this taken care of for you. To send a "Direct Message" to X
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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Escalation: Fraudulent $400 balance keeps showing up on my credit
Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi
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Customer Service
No my problem has not been addressed
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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I received an email to accept the solution to this request and no solution has been provided. I still need someone to come out and address the problem.
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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Can someone from Xfinity please respond or provide me with a US corporate phone number.
TV package
I currently have the popular TV package with my contract ending in March. In January, I received a bill with an increase of $17.96. I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit. Also, options to renew were discussed, howev
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Hi there user_MM21s Thank you so much for reaching out on our Xfinity Community Forum about your comcast to yahoo email conversion. Please check this >link< and let me know if this information is helpful for you.
Comcast to yahoo conversion time needed to convert
When you click to accept the yahoo terms of service…. 1 - how long does it take to complete the process and have all your emails and folders moved and accessible to you? 2 - is the process automated so that you can do it 24 hours a day with no delay if you do it during non business hours? 3 - what h
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user_xqif98 Thank you for reaching out! You should be able to view your plan details online through your Xfinity Account Web Portal.
details of my plan
I want to know what my channel package is and what steaming programs I have
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We never got a DM from you to assist with troubleshooting the connection issues. Please send us a DM with your first and last name along with your full-service address to get started. To send a "Direct Message" to Xfinity Support:Click "Sign
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
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Bulk cable upgrade
My family member is in an apartment building with a bulk cable and we'd like to upgrade his tier so that he is able to watch his beloved Cubbies on Marquee network. Can we do the upgrade?
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Channels and Programming
I apologize for any confusion, @user_3f8zrp. We are the direct support I was referring to, and we can certainly take a closer look at things since the above did not resolve this for you. Could you please send our team a direct message to continue?
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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Thank you user_wp91jo for joining us in our Xfinity Forums. We're happy to assist. In relation to calling to Vietnam from the US, the following article will assist you with international calling rates here. However, the info you want is here: In
XfinityJeffB
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Premium unlimited
I have a premium unlimited plan on my cell phones. Can I call a cell phone in Vietnam from my cell phone in The US and is it no charge?
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