Xfinity Community Forum

Thank you for posting on our community forums, user_ymjmla. We can help with your request. I see you already sent a direct message with your account information. We'll continue the conversation there. As a reminder, sending unsolicited D

XfinityDilary

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14 hours ago

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How to direct message to make changes on account

Need to downgrade from triple play to internet only

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user_9uqt9w Thank you for sharing the Xfinity Mobile website experience. Let's see if we can have your concern escalated to the Xfinity Mobile Escalation Team. Please send us a direct message. To send a "Direct Message" message: &n

XfinityMartyR

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14 hours ago

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After many hours spent trying, I am still not able to pay off my device in one lump sum

This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w

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The link you sent is what I did and then I received the error message.

user_x0t13j

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14 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

Question

Thanks for taking the time to stop by the community forums, user_r5eaat! We'll be sorry to see you go, but I can completely understand your reasoning. As my colleague XfinityCliff explained above, you can reach out to a customer representative throug

XfinitySean

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14 hours ago

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Cancel internet

I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?

Question

Good afternoon @user_75bxka. Thank you for taking the time to report your area issues. Our team can review your account to see if we can determine what is going on, and work towards a resolution. If you could send our team a direct message with your

XfinityRaf

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14 hours ago

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Constant outages

Since around the 4th of July 2026, we have been having constant network outages that last for hours right when we want to be using the Internet. It is a huge change from the year prior when I don't recall any outages of any great significance. We are paying over 100 dollars a month for a service tha

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The Worse Service I have ever had

I presented to the Xfinity store on Woodward in Detroit on 11/1/2025 to explore my options for a new phone. I was told my iPhone Air 17 would be free hence I took the leap of faith and switched from T-Mobile who I was with for over 20 years. Since this transaction, I am living a nightmare….. I had t

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Plan

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I am not experiencing any outages. but the only thing stopping the tree from hitting the ground is the Comcast line. That line is now compressed in a tree that looks like it grew around the line. It is a serious safety concern because the tree is han

user_41tva9

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14 hours ago

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Comcast Communication line almost broken

I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.

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No one is responding to my messages!!!

user_grfa2x

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14 hours ago

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Outage due to new modem

I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.

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We truly appreciate you taking the time to give Carlos and Claudia the kudos that they deserve. We are happy to hear that you met two outstanding employees that understand what it is to be a Xfinity customer service representative, we will be sure th

XfinityDuron

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14 hours ago

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Review Service Aventura FL

Date of Service - July 3, 2026 Our new iPhone, which replaced the lost phone, was successfully reactivated on line by Angela. To complete the process of restoring our old phone number, we visited the Xfinity store in Aventura. The assistance we received from Carlos and Claudia was outstanding — effi

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I just sent you several messages, I am not getting a response

user_grfa2x

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14 hours ago

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Outage due to new modem

I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.

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@user_x0t13j Yes. System Settings to Internet Accounts to Add Account. Then entered my email address and the new password. I t has an option of IMAP or POP and I submitted with IMAP. There are two areas where it looks like I can inser

Again

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14 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Good afternoon user_41tva9. I can certainly understand the concern if you have line that is being impacted, or will possibly be impacted by the tree branch or tree itself. I will be happy to assist you further. Are you currently experiencing any issu

XfinityJon

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14 hours ago

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Comcast Communication line almost broken

I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.

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* name not nae need to write more or it won't post...

user_x0t13j

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14 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

Question

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Yes. System Settings to Internet Accounts to Add Account. Then entered my email address and the new password. I t has an option of IMAP or POP and I submitted with IMAP. There are two areas where it looks like I can insert information o

user_x0t13j

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14 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

Question

U

Constant outages

Since around the 4th of July 2026, we have been having constant network outages that last for hours right when we want to be using the Internet. It is a huge change from the year prior when I don't recall any outages of any great significance. We are paying over 100 dollars a month for a service tha

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Customer Service

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user_ja7aa5 Thanks for reaching out with your concerns! Xfinity residential internt receive dynamic IP addresses. A dynamic IP address is a temporarily assigned number given to your device when you connect to a network. Instead of remaining permanent

XfinityBrianH

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14 hours ago

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Pausing internet access

Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.

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@XfinityThomasA this is what I see when I try to pay my bill.

user_9uqt9w

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14 hours ago

to the conversation:

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After many hours spent trying, I am still not able to pay off my device in one lump sum

This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w

Question

U

Peacock

Hi team, whenever I try to activate my peacock subscription it says it's connected to another email but I don't use another email. I can't find my account in peacock either because it requires proof of billing which I don't have because I've only used it with xfinity. Can we help get it unconnected

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Xfinity Stream Website

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If I give you the MAC address can you look at it for me?

user_grfa2x

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14 hours ago

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Outage due to new modem

I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.

Question

@user_ymjmla Need to downgrade from triple play to internet only Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. &nbs

Again

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14 hours ago

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U

How to direct message to make changes on account

Need to downgrade from triple play to internet only

Question