Xfinity Community Forum

user_m0isdu, This is not the experience we want for our customers. Please let us know if you still need assistance. We would be happy to help.

XfinityAngie

commented

11 hours ago

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Xfinity NOW Mobile is a JOKE

Just as my description says the Xfinity NOW mobile is just that. I have it and I hate it, I should have never left my other carrier. Why would you start a company and take on customers without having any support in place for problems that you know are b going to occur. My husbands line is paused and

Question

So I DM'd support who said he could see my signal could use some work. He said he tried to send a signal to my modem but it was offline so could not. My modem was in fact online but for some reason every chat support person I have interacted say that

Pezza

commented

11 hours ago

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Frequent internet drops and T3/T4 timeouts - tech says all is well!

Hi there! Hoping someone can advise me on how to proceed. I've been having internet connection issues for several weeks, often worse on weekends and in evening but overall quite unpredictable and variable in timing. Some days I cannot stream a movie without the spinning circle and/or "you are not co

Question

D

Damage

I’m putting this in writing despite having called and spoke to representatives three times, 12/19/25, 1/9/25, and today 1/12/25 concerning the damage your technician did to our home. Your technician surged our power while on the pole and cause our furnace to need a $600 repair and ruined my refriger

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Customer Service

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Hello user_bfhepg. I appreciate you sharing your experience as with us and our community here on our Xfinity Forums. I'm sorry to read of the experience you had with the Apple Watch offer and the attempt to resell you on the offer when you asked for

XfinityPaula

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11 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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my now mobile services

i cant get my phone bill paid

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Devices

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I went through a similar experience a few months ago (told I was eligible for a free apple watch up to $300 value, etc. because I've been a loyal customer for over 9 years) with no mention of a monthly rate. I ended up keeping the watch after severa

user_bfhepg

commented

12 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question

Hi there, @user_av3dey. Thanks for reaching out to us here on the Community Forum. We can assist you with removing voicemail associated with your XFINITY Voice service. Please send a direct message to us by clicking the chat icon in the upper right c

XfinityFrank

commented

12 hours ago

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How to Direct Message

I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this. Please help.

Question

PPC-9M-UU

Hello - I have a quick question - I use to have 4 set top boxes with a cable modem for my internet thru the PCC-9M-UU amplifier and now I no longer have any of the TV set top boxes. If I only have the cable modem now, can I just remove the PCC-9M-UU amplifier and run the comcast cable straight to th

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Your Home Network

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Nothing from there helped. I am getting the same error at a different house, also with a new xfinity gateway.

user_4l5iwd

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12 hours ago

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"The requested URL was rejected. Please consult with your administrator."

I installed a new Xfinity gateway, and now I cannot access Sling from my laptop, phone, or AppleTV. I do not have this issue when switching back to the old modem. On the laptop browser, I get the following error: The requested URL was rejected. Please consult with your administrator. Your support ID

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Guide on Xfinity stream is an hour ahead although device is local. This is only on my dell laptop and on the website.

user_2ickjp

commented

12 hours ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

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How to Direct Message

I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this. Please help.

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Customer Service

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What keywords did you use to get level 3 support to remove the block? The people I've talked to don't have a clue what I'm talking about and have basically told me I can only check email from the website. Never had to do this before.

user_klwpg9

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12 hours ago

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Comcast email stopped working- IP blacklisted

My email won’t work on apple email on my iphone 17 with latest ios update. Keeps asking for a password, won’t work on wifi, sometimes loads on data. But when the password is entered, it says IP temporarily blacklisted. This happened before with no resolution and I was asked to send to their security

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My phone isn't working

My phone isn't working and we can't get into the account for help.

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Network

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Meant to mention this is a brand new TV.

user_f3jemz

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12 hours ago

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Screen tearing on ESPN channel

I continually have problems with ESPN channels screen tearing. This only happens on the TV that has a cable box which I have replaced. No help from the Xfinity assistant. It seems useless to talk to that AI assistant. Need someone to admit there’s an issue I’m not the only one having this issue with

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Comcast has blocked access to the email servers from internet connections that are not comcast. They did it to me too. Every device in our house no longer can connect to email using any 3rd party applications on computers or mobile devices. IP blackl

user_klwpg9

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12 hours ago

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Comcast email stopped working- IP blacklisted

My email won’t work on apple email on my iphone 17 with latest ios update. Keeps asking for a password, won’t work on wifi, sometimes loads on data. But when the password is entered, it says IP temporarily blacklisted. This happened before with no resolution and I was asked to send to their security

Question

user_f3jemz There is no known issues that we are aware of impacting ESPN. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:C

XfinityThomasB

replied

12 hours ago

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Screen tearing on ESPN channel

I continually have problems with ESPN channels screen tearing. This only happens on the TV that has a cable box which I have replaced. No help from the Xfinity assistant. It seems useless to talk to that AI assistant. Need someone to admit there’s an issue I’m not the only one having this issue with

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I should also add this is ENOUGH of an issue Apple states that they know it doesn’t work properly. From the Apple Watch app “ Xfinity Mobile does not currently support Apple Watch. Visit https://www.apple.com/watch/cellular for more information about

user_85smm6

commented

12 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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@XfinityMatthew I sent direct message

user_ac70f1

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12 hours ago

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Billing issue

I just called and keep being bounced around by your reps and it's very frustrating. I only pay with these card ending in 1356, 5840, 6373, 4561. Rep was rude and told me I have not paid since October which I have the screenshot from the app that shows otherwise she is incorrect I paid every month fo

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Already refreshed and actually got a new box and remote. this is. Specific to ESPN channels only. Can you admit and acknowledge there is an issue ?

user_f3jemz

replied

12 hours ago

to the conversation:

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Screen tearing on ESPN channel

I continually have problems with ESPN channels screen tearing. This only happens on the TV that has a cable box which I have replaced. No help from the Xfinity assistant. It seems useless to talk to that AI assistant. Need someone to admit there’s an issue I’m not the only one having this issue with

Question

Good Morning, @user_6q6m5v! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity concerns, I know how important it is to have a solid connection within the home. T

XfinityAdrienne

commented

12 hours ago

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Internet Connectivity Still Terrible After Replacing Modem

Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth

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