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Cloud DVR
When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?
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X1
Promo code MC50 offer
During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today
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Customer Service
Repeated Failure to Unlock Eligible iPhones – Request for Immediate Resolution
Dear Xfinity Mobile Support, I am contacting you regarding three BYOD iPhones on my Xfinity Mobile account that I need unlocked. These include my current device, my wife’s device, and my previous iPhone. All phones are fully paid, have been active on your network well beyond 60 days, and my account
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Devices
user_uojdat Good afternoon! Thank you for reaching out to our Xfinity Forums Team. Getting texts of that nature, would be a concern. I'd be happy to take a look into your account, and get you in the right direction for a resolution. Can you please se
Text messages from debt collect
I am getting text messages from Harris & Harris debt collector for Xfinity mobile. I do not owe anything on my account. Unsure of what to do.
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Comcast continues to send me to collections for someone else's account
This is the second time this year that Comcast has sent me to collections for another person's account with a similar name. I spent months earlier this year having this removed from my credit report and was guaranteed this would not happen again. Unfortunately, I just found out via my credit report
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Billing
It's a known issue with the advertising breaks within a program. The advertising block causes a complete halt of the program. The only way to resolve it is to go into Disney settings and slow down the data transmission rate.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I figured it out! I had downloaded NordVPN app a month ago and somehow it's interfering with the send of Comcast email. I paused the app and my test email was sent!
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
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Text messages from debt collect
I am getting text messages from Harris & Harris debt collector for Xfinity mobile. I do not owe anything on my account. Unsure of what to do.
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Billing
I have deleted any pending outgoing emails except one left from last week just so I know if the problem gets fixed.
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
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Resolved just now, after spending 5 days without cell service!
Xfinity Mobile Transfer Nightmare
Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece
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I found NBCSN on channel 1211 today.
New channel NBCSN
I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal
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I read about a month ago that espn and comcast came to an agreement on a new contract. It's expected to include espn unlimited, but there is technical issues with implementation of the app,causing a delay in receiving unlimited.
New ESPN app
With the new ESPN app coming out on August 21, will I be able to use my Xfinity account to live stream using that service?
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Hi there, @nsteblay I'm very sorry for the trouble you are experiencing with trying to redeem the Wicked code. You will need to log into the Xfinity app or the Xfinity Rewards webpage to get access to the rewards for which your account is eligible. T
Wicked Fandango At Home Redemption Code
My redemption code is not working. Not sure who to turn to for help.
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Greetings, @user_z8f32x! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about this issue with your Global Travel Pass, and I want to ensure you’re
Global travel pass not working
I have a Premium Unlimited plan and am currently traveling in South Korea. When I landed in Korea, i received a welcome message for GTP and thought it was activated. But data is not working while call and texts are working. I tried: - Enabled data roaming(before departure) - air plane mode turn off/
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Wicked Fandango At Home Redemption Code
My redemption code is not working. Not sure who to turn to for help.
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Customer Service
Good morning user_cpt38e The direct message feature is not unlocked until you had made your first post. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you w
Ripping me Off
I have read this problem multiple times, so clearly whatever system you are using to track the return of your routers is flawed. I have been incredibly ill, and I am so frustrated that I now have to deal with Comcast ripping me off even after I have cancelled. My husband drove to the xfinity store a
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@EG I have seen these articles. It says that if I don't see the option to have a 2.4, that it is being managed automatically. Thus, not allowing users to split the band, but splitting the band is the option needed.
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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user_v4y8v5 Hello! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are happy to work with you to get the right TV packages that you are looking to add on so you can enjoy them. Please send us a DM with
Add channels
My name is Howard I would really like Xfinty to re add FETv and add Me TV toons and .Me TV plus
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Hi user_ku8e1c! Thanks for visiting our Xfinity Forum about this Collections issue. I am sorry to hear that you're experiencing this for a second time. My team is here to support you and would love to get this all sorted out. Please send us a Direct
XfinityAmira
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Comcast continues to send me to collections for someone else's account
This is the second time this year that Comcast has sent me to collections for another person's account with a similar name. I spent months earlier this year having this removed from my credit report and was guaranteed this would not happen again. Unfortunately, I just found out via my credit report
Question