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@XfinityThomasB Thank you for responding to my issue regarding my unresponsive Xi6_T box. A technician visited today (01/13/26 @ 12:45 p.m. EST) and determined that the problem may be due to an inadequate WiFi signal. He moved my router to a new loc
Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
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user_ylvobw Thank you for the update! Usually the QR code is the easiest way to begin sign in. Once you install the App, you should see a sign in option to put in your username and password on the right hand side. Do you see that option?
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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Activate the boxes? Haven't heard of that before. Are these just one of the two types of 4K X1 boxes - wired XG1v4 or WiFi Xi6? You should be able to simply hook them up and follow the on screen steps.
Trying to activate new 4K boxes
I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway
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@user_e12 I'm happy that you were able to work with our tech support. If you are not a Xfinity TV subscriber the access to our Xfinity Stream app is limited to specific devices. The Xfinity stream app on Roku devices is only eligible for TV subscribe
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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The concern is not "Xfinity App" help related. Topic moved here to the proper help section.
Bill date
I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bi
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Eli12 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if the due date has been changing and would love to look into this further for you. Please send us a DM to Xfinity Support with your full
Bill date
I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bi
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If you do not transition to yahoo email. Eventually you will lose access to your Xfinity Email.
Email status
I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?
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I just spoke with my 5th tech support person, who said I need a Xumo box for the app to work on my TV. Based on things she said, I went looking deeper on the Xfinity web site & read the Stream service FAQs more carefully, where I found this:"I’m
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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I called to cancel my service and was told it's been cancelled. It still shows as active.
How do I know if my service has been cancelled? I called to cancel it but online account still shows active.
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Customer Service
Please HELP
Idk what to do. I made a payment arrangement on December 30th 25 to pay 119 so my Internet doesn't get shut off on Jan 10th 26. It was agreed. I payed the 119 on January 6th, and again asked an agent if this payment arrangement was good and my service would stay on past the 10th, they said yes. Beho
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Billing
@xfinintyJon PLEASE tell us how to filter to see the channels for each plan to compare. The links provided take me to channel list for plans higher than my current package and ONLY show the channels for the Latino lineup. This is totally ridiculous t
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Channels and Programming
Greetings, @user_nb8omy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating Peacock, but you have definitely c
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Ok the iphone works fine with the streaming but it asked me to sign in with my user name and password and the tv just asked me to authorize the tv with xfinity.com/authorize and a 6 digit code. which i did. how to fix the sign in on tv to use usernam
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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I am so glad they were able to help, @user_t1ytt0! Thank you very much for circling back around to your post for the sake of the community :) If you need anything else, don't hesitate to create a new post to get started, and our Digital Care Team rem
Wifi name not showing
A tech came to set up my wifi but the name isn't showing in available networks I've restarted all devices being used and it only shows on one of them
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Hello, I have deleted the app and re-added it. I have removed other devices so that only 1 device is running. I have made sure that the tv is authorized by xfinity and the model is compatible. I am using the new xfinity gateway and I don't have a 2nd
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
Question
I have the exact same issue. It started around the end of December 2025. I can use the other services, but Amazon Prime presents with the smile and the 3 dots which eventually go away, but then just sits there. I too, have tried all the troubleshooti
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Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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