Xfinity Community Forum

Hey user_zt4894, thanks for reaching out here on the Xfinity Community Forums! I'm sorry to hear that you've received conflicting information about the payment options for the balance on your account. Our team can absolutely look over the account to

XfinitySean

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15 hours ago

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Conflicting Billing Information, Service Suspension & Request for Immediate Resolution

I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti

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My remote will not pair to my TV, stopped working in the middle of the night8/8/26. they send you through all the hoops, try this or try that and nothing works. I can't even get customers service to help; they cut you off while you're still typing. T

user_2hhe19

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15 hours ago

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X15 remote stopped controlling x1 cable box

All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it

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@XfinityVianney thanks for the quick reply & info. I’ll reach out via chat in the next few days.

shane_sea

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15 hours ago

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Newer Internet Plan Question

Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but

Question

As we covered in our direct chat, we still have eyes on this and an open thread with our local contacts. We'll follow up directly once we have any hard updates.

XfinityVianney

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15 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

Question

U

Conflicting Billing Information, Service Suspension & Request for Immediate Resolution

I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti

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Billing

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Quick update: Had a tech no-show on me today, again. 7 weeks and still no internet. Lol.

user_ioschh

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15 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

Question

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Just had another tech no show on me today. 7 weeks and no internet. This company is a joke.

user_ioschh

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15 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

Question

FDX and XB10 still receiving 100Mbps upload

I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't

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Your Home Network

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Hi there, @user_n2ury0! Thanks for your concerns about having a screensaver on your TV box. What type of TV box are you using? This link shows our different TV box types, https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.

XfinityRay

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16 hours ago

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Screensaver type menu - still not available in 2026

I saw in previous forums posted in 2024 (most recent) that the “screensaver type” you can use to change “screensavers” is not showing up under “screensaver settings” in the X1 settings interface menu. I’m posting to also state that I recently got an X1 in my apartment and do not see it. However, my

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Hello

Why is my eufy doorbell not able to connect to my internet

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Your Home Network

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Thanks for sharing, @user_8671c1. I had one of those amplifiers at my last home wit a MoCA amplifier/filter so understand what you are describing. I want to check further on the signal levels going to the modem and go from there. Please send us a dir

XfinityRay

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16 hours ago

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Provision Modem for Upgraded Speed Plan

In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each

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shane_sea,Thank you for reaching out. The new plans now include Unlimited Data, so it would be built into the plan even if you use your own device. If you'd like some hands on help with the changes, you can send me a message.I ask that you reach out

XfinityVianney

commented

16 hours ago

to the conversation:

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Newer Internet Plan Question

Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but

Question

U

Well NFL Network and Red Zone are back

user_b827lb

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16 hours ago

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NFL Network and RedZone Blackout Credi

Dear Comcast Customer Service, I am writing to formally request a credit to my account for the period I am unable to access the NFL Network and NFL RedZone channels, as the marquee pieces of the "Sports Entertainment Package” that made us keep your services. The current daily programming blackout cr

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Newer Internet Plan Question

Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but

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Customer Service

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A few years ago Xfinity installed a PPC-5M-U/U MoCA amplifier/splitter (see pic) in my home wiring box. They also installed a MoCA filter in their point-of-entry box. However, I no longer use MoCA STB's or other MoCA related equipment. Everything i

user_8671c1

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16 hours ago

to the conversation:

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Provision Modem for Upgraded Speed Plan

In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each

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Existing TiVo CableCARD lost pairing after outage - need factory-team re-pairing

My existing Motorola/Arris CableCARD has worked in this TiVo Roamio for years. It stopped working during an Xfinity outage and has not recovered. TiVo diagnostics show good RF signal and Signal Lock, VCTID is populated, OOB messages are incrementing, and Conditional Access shows Con: Yes, but Val: ?

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Non-X1 Service

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Never received promised refund/ balance sent to collections

I was promised a refund over a month ago, but I still haven’t received it. I contacted Xfinity multiple times, and each time I was told the refund would be processed within a specific timeframe. None of those promises were fulfilled. While I was waiting for the refund, the balance that should have b

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Email

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I can certainly understand your concern. If your Xfinity Stream app is showing the out-of-home channel lineup while you're at home, the app may not be recognizing your connection as being on your home Xfinity Internet network. To help us narrow this

XfinityCarolyn

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16 hours ago

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Now tv streamsaver

It’s playing out of home channels lineup instead of in home. Help needec

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K

@XfinityJohnG IMHO, you have an obligation to read this entire (admittedly contorted) thread before parroting the same old useless response that we have seen from your colleagues for 6 months now. Exiting and relaunching the app, clearing the l

KM1062

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16 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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user_kxpfbo To remove the ID from our system, we'll need to speak directly with the primary account holder. If that's not possible, our Customer Security Assurance (CSA) team may be able to assist further with the removal process. You can reach them

XfinityDilary

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16 hours ago

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Account not mine

How can I be removed from an account that isn't in my name

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