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Sounds like I may need to take a closer look at your account @user_sbul2g Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
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I'm very sorry for the inconvenience this has caused @user_a1gbqh , especially after you've already replaced the cable box, changed the coaxial cable, and gone through multiple rounds of troubleshooting. To help narrow this down, are you seeing any s
New cable box not working
Have purchased new coaxial cable. Have detached, reattached, rebooted everything multiple times. WiFi and tv working fine. Just swapped out old cable box for new one today, because old one was not working.
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@XfinityDemetrise hi thank you for the response. All the equipments are my own. Someone on the customer support in June told me that I’d be all set with my cancellation.
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
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Re: "why am i still being billed for services after I cancelled our service"
I am also still being bill for my shut off Xfinity service!!
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Billing
I'm clicking exactly where you say- the dm icon. Why don't you just have someone message me since this isn't working out. I feel like I'm getting the runaround here.
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Thank you very much for the confirmation. I can see that we have been working on the issue in a direct message. We can continue troubleshooting from there for you.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Got a message from Xfinity assistant asking me to confirm if my internet service is restored. First of all, thanks. Since the problem is intermittent, I need one work week to test if it is stable. I will report it at the end of the work week if it is
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hi there @user_omyovo Thank you so much for reaching out on our Xfinity Community Forum about your lockbox concern. I'll be happy to assist. First, can you confirm if this issue is impacting your service?
Cable utility box in yard
The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it
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Can access my business email: cameophotovideocomcast.net
Need to be able to access my business email
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Cable utility box in yard
The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it
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Customer Service
@user_02ro75 Thank you for making us aware that you're having issues accessing your email using third party email servers. Have you tried deleting the email apps from your devices, then reinstalling them to see if that works. Also, have you tried vis
email access via POP3 or IMAP fails but works via WebMail
Suddenly (when Xfinity without warning disabled my passwords, so I had to change all of them once I figured out this is why I can't receive emails from there), ONE of the email accounts can not be accessed from either POP3 (Thunderbird) or IMAP (from Amdroid phone). I can log into the account on Xfi
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Yes I can confirm. Samsung S22 One UI ver. 8, Android ver. 16 Xfinity Home ver. 12.96.0
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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I am also still being bill for my shut off Xfinity service!!
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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Picture freeze, rotating wheel
I have a new LG OLED 77" TV connected to internet via a Gateway and Extender. Every 2-4 days my picture freezes and the rotating wheel appears for a short time and then the program returns. The only way to stop this is to power cycle the Gateway. What else should I be doing?
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Your Home Network
user_a0f600 are you sending that to Xfinity Support? I am not seeing anything coming up on our end.
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Hey there user_oham1i thanks so much for reaching out here on our Xfinity Forums and for signing on with us! If you set up and order online and set this for equipment pickup, then you can do so at any Xfinity retailer near you! Our Xfinity Store Loca
Pick up modem
I am just needing to double check that I can pick up my set up on Saturday morning
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user_whh9ok, I sure don't blame you for feeling that way. I would like to see what we can do to make this right. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary.
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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He never mentioned any expiration date about it. I just added to my Apple wallet and used it once at Arby’s. Then attempted to use it and declined in all these places. What’s irritating is I even emailed him directly for help and he sent me an email
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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I sent another one. I can see the one I sent which was at 10:10 am on Sunday. So I did send one.
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Concern moved here to the E-mail help section.
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Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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