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Thanks for providing all the details, @user_uk3t1m. We are glad to further help with getting the lines moved to the new pole. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so,
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
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Need Improved Communication
My yard has been flagged, spray painted holes dug and left a mess since Oct. No flyer or letter to let you know what is happening, expected timeline, expectation for property to be returned to original state or what happens if there is damage etc. I just keep getting more flags and more paint and ha
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Customer Service
Thanks for meeting us here, @user_ym3yl6, about your internet service. I'm sorry to hear the service isn't working. Have you attempted any troubleshooting? Have you checked the cabling or restarted the modem? Just a reminder that your Xfinity app wou
My home internet has stopped working on [Edited] Newton mass
My internet service has stopped working at my house [Edited: "Personal Information"]. I'm forced to use my cellphone hotspot
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@user_ziu2q3 I hear your frustration loud and clear, and I want to sincerely apologize. Being treated as though you don’t understand your own network, especially with your background is not the experience we want any of our customers. We apprec
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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Rdk 03003
My cable has been out since Friday i have been out of town before i left, two doors Xfinity was working on replacing something and now my cable won’t work
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Customer Service
Good evening @user_on1tqa, and happy Monday, we hope you had a wonderful weekend and have been well since we last interacted here. Have you had a chance to try a new adapter yet? If so, did that help with your connection issues? Please let us know as
PC Internet/Wifi keeps disconnecting/slow internet
My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res
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Accepted Solution
Hi AdaCats Thank you for reaching out. I hope you are doing well today. I see you are noticing some differences when testing the two devices. To confirm, do you still have the Xfinity Gateway listed as your primary device when you check online, or ha
Stuck at 40 upload on UniFi UCI
I get over 100 with Xfinity modem but sub 40 upload when using the UniFi Cable Midrm
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Thanks, but sorry I do not understand. I am asking an official Comcast employee for a DM, as in the Subject. I assume that I am posting in the "right" forum since the problem is with email. (that's how I got here). I have no idea about other forums
I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID
I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4
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Debit Card expires
I was provided with a debit card that I did not use, and has expired. Can I get a replacement card? Or, can you apply the funds as a credit to my bill.
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Billing
Billing
I’ve been with Xfinity for 3 years now and they will increase your bill every couple months consistently. ALL THE TIME. Never had an issue my first year now it’s been going up so much and so quickly. Definitely should’ve considered many other options.
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Billing
DVR won’t sync to app
DVR not syncing to app. Have tried signing out and back in and syncing with home DVR.
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Xfinity Stream App
I’m hoping Xfinity realizes this is a system issue and fixes it. I’m sure there are more dealing with this than just us.
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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MDTerps42, Thank you for reaching out. I hope you are doing well today given all that occurred. I understand that you originally reached out to get help with adding a new payment method, but it didn't go planned. We never like to hear about these typ
Awful customer service
I called customer service today to try and resolve an issue that will not allow me to edit / add a payment method to my account. After speaking with the Customer Service Agent “Saresh” for 10 minutes, he recommended I speak to a Supervisor. I was on hold for 1 hour and 42 minutes before the Supervis
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Been trying too activate apple on my tv
Can not activate apple on my TV since Saturday.
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Devices and Equipment
A new utility pole has been installed, and Xfinity lines currently remain on the old pole. I am requesting that Xfinity schedule the transfer of its attached lines to the new pole as part of standard utility pole attachment relocation.This request is
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
Question
I am having a similar issue that’s been going on since spring 2025. I didn’t authorize a mobile line but each time I try to resolve this , the agent tries to get me back into accepting a mobile line ! They refuse to refund charges that I did not aut
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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@XfinityVictor Thank you, your lack of response explains to me exactly how much I, as a customer, can expect from your company in the future, I may very well decide to conduct my future business with STARLINK, as i believe that they at least care abo
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
How do I resety password If you are using a Comcast gateway, see https://www.xfinity.com/support/articles/view-change-wifi-password If you are not using a Comcast device please post the model number of your WiFi router or gateway.
BruceW
commented
16 hours ago
to the conversation:
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Wifi password
How do I resety password
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