Xfinity Community Forum

Thanks for taking the time to post on our Xfinity Community Forums page, @Maria_m. I'd like to do everything I can to help with your concern. What is going on with your internet service?

XfinityAbel

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12 hours ago

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

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@user_b15ri4 thanks for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with investigating the Peacock Premium link further.

XfinityJustinC

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12 hours ago

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Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5

I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc

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U

can you send a picture of it Maurice

user_ek6944

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12 hours ago

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When I try to pay my bill on the 25 of April, he website was unavailable

When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor

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Thank you for meeting us here in our Forums community to prepare for Hurricane season, @user_282t8j. It's sad to hear we have to prepare, but we hope it will be a safe one for all. For Xfinity Voice service, you can purchase a Battery Backup f

XfinityLinda

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13 hours ago

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Battery Backup

Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?

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I've tried to redeem the offer on the membership page. It doesn't work.

user_1k0ivf

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13 hours ago

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Free peacock premium subscription

I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer

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Hello user_1ra5gy thanks so much for taking time out of your day and reaching out here via our Xfinity Forums with your billing and account questions! We'd love to assist as much as possible, and would like to talk more 1-1, so we can gather the rele

XfinityAlfonso

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13 hours ago

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PLEASE STOP LYING AND JUST CANCEL MY SERVICE

I'm extremely disappointed by how Xfinity handles service cancellations. I called and the customer support told me my service will disconnect as of 5/28/2026, but I still got charged. I see many people experiencing the same things. What is going on???????? CAN YOU PLEASE JUST CANCEL THE SERVICE AND

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U

TV

Can only get ONE CHANNEL

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X1

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The cooling fan is likely to be malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another

EG

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13 hours ago

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a new modem

its very hot and buffers constantly

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Battery Backup

Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?

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Customer Service

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Concern moved here to the Customer Service help section.

EG

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13 hours ago

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NOW is the biggest fraud.

On April 27th Xfinity sent my device and service to an old address. Asked for them to correct this and they promised they'd send another router but sent it to the wrong address again. By this point I was informed I can get a refund but I would have to open a new account and pay another $30 but was p

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

Question

@BruceW What do you think of that one?

user_g3mg9

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13 hours ago

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Very High Uncorrectables

Installed a 9DB Forward Path Anntenuator which helped a lot. Was going good until Friday. The Coax coming into the house is fine. I check the block on side of house for corrosion and water. Cleaned with Detoxit Nothing. Cleaned both sides of ground wire and reseated both sides of the wire. No improv

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Not much to go on there. Got more details ?

EG

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13 hours ago

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Set up new router

Set up router at old address

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That's a really good question @badtux99! Thanks for posting it here on our Xfinity Community forums! We can definitely take a deeper dive into your location and determine what happened there for you. 😀In order for us to take a look at this, pl

XfinityCliff

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13 hours ago

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If the web site offers me full duplex 2gb up / 2 gb down, does that mean FDX is available at my address?

I am asking that because that's what I clicked on as my 5 year price protection offer, and when the technician arrived he installed a XB8 and 2gb down / 300 up mid-split instead of a XB10 with symmetric FDX. Does that mean that FDX is not in fact available in my neighborhood (but hopefully soon will

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What do the modem's signal status values look like ? Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

EG

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13 hours ago

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Internet drop several times a day, soft reboot, ongoing issue

I have already had a tech come out and check all the connections and they are coming back again a few days later because the issue is not resolved. I have a Netgear cm2500 modem, brand new, which replaced my previous CM 2500 modem that was under 2 years old in hopes to resolve this issue. All of the

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

0

If the web site offers me full duplex 2gb up / 2 gb down, does that mean FDX is available at my address?

I am asking that because that's what I clicked on as my 5 year price protection offer, and when the technician arrived he installed a XB8 and 2gb down / 300 up mid-split instead of a XB10 with symmetric FDX. Does that mean that FDX is not in fact available in my neighborhood (but hopefully soon will

Question

@user_0bxnlo Xfinity does not resell Wireless Gateways and if you purchased the device in question from a third party vendor such as eBay, marketplace, or Craigslist, you'd need to take up a claim with them to possibly receive a refund for the purcha

XfinityBradM

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13 hours ago

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Rented gateway

Xfinity is charging me 15/m for a gateway I purchased. The problem is that i purchased the same gateway that xfinity is renting (XB7-T). XFINITY claim to have a monopoly of that gateway, and if I purchased it the item I purchased was probably stolen. I would like xfinity to prove that they a legal m

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@user_b15ri4 I appreciate you confirming your just seeing the one default account, and I'd definitely like to investigate further by reviewing the account further. We work with a great advanced support team as well, so I have been opening a ticket fo

XfinityJustinC

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13 hours ago

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Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5

I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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13 hours ago

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No internet

Pleaae help me. No internet I need help before the morning I have work at 9am

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I cant figure out which Peacock account it thinks my Xfinity account is linked to. I;ve tried all my emails. Only one I can't try is my old Xfinity Email because it was deleted. Please help.

user_b15ri4

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13 hours ago

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Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5

I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc

Question