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Phone nunber

Change my number because of stalking

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Customer Service

Hey there, @user_9aruae! You can view your billing statements with the steps shown at this link, https://www.xfinity.com/support/articles/view-xfinity-billing-history. Then these steps show how to understand your statement, https://www.xfinity.com/su

XfinityRay

commented

13 hours ago

to the conversation:

Increase on my plan

I like to know why i have a increase on my bill?

Question

Good day, @user_ormcw6! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also lo

XfinityRay

commented

13 hours ago

to the conversation:

Lower-cost internet plans

I want to review lower-cost internet plans for my account in writing before making any changes. I am currently paying $154.66/month for Gigabit X2 + xFi Complete and would like written pricing for 300 Mbps, 500 Mbps, and 1 Gig options, including total monthly cost, upload speed, unlimited-data terms

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epon

im trying to get my sophos xg210 up and working on xfinty it works on another cable provider on coax the xfinty is on epon with XER10 but the threads say this Third-Party Routers: In eligible communities, customers can now connect their own third-party retail Ethernet routers directly to the ONU at

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Your Home Network

[Edited: “Personal Information”], I pay $165.00 left and I done with xfinity already. I am currently with Tmobile. [Edited: “Personal Information”].

user_f54eet

commented

13 hours ago

to the conversation:

Complain paid for 3 line for 2 yeara

Hello, I am complaining about xfinity for charge me for a third line for 2 years that I have never used, I going to move to Tmobile because the same reason I am over paying to much for so long, I only have 2 lines and I went to the store and one representative told me that I have been charge for a t

Question

Now cancelled

I canceled now internet service on 4/15/26 but you are still charging me

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Billing

Xifiny

Por extender is blinking a whit e light

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Devices and Equipment

Hello @user_57pv7w, and thank you for reaching out on our Xfinity Community forums. To make sure we're understanding your request correctly, could you provide a few more details about the suspension? Are you referring to an Xfinity Mobile line that

XfinityCliff

commented

14 hours ago

to the conversation:

Cell phone

I want to unsuspend the cell phone.

Question

Hi again user_356x27 👋 Just wanted to thank you one more time for messaging us and allowing us to add that More Sports package to your account! I'm glad it was a simple add and if you ever need us in the future we are always here for you 🙌

XfinitySeth

replied

14 hours ago

to the conversation:

Having trouble adding channel

I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.

Question

I can understand why you'd be upset if you feel important information was not fully explained when you signed up for service and purchased your device. We certainly want our customers to have a clear understanding of any terms, promotions, and commit

XfinityCarolyn

commented

14 hours ago

to the conversation:

Lack of transparency/dishonesty

Hi, I’ve been an Xfinity for several years now. I started with their mobile service in March this year, also buying iPhone 17 pro max with their package. Xfinity withheld vital information from me at the time of my purchase and I would like to dispute this or take it as far as filing a lawsuit for l

Question

Hey there, @user_wpsrqc, thanks for reaching out through Xfinity Forums. We would be happy to help with getting you connected at your new apartment. Can you please send us a direct message with your full name and your full address? How to Send Us a

XfinityJeniece

commented

14 hours ago

to the conversation:

Connection for new apartment

I need a tech to come to my apartment to connect my internet to my tv.

Question

Hello @user_fgi5z2, and thanks for posting on our Xfinity Community forums!As @EG has helpfully pointed out (thank you 😀); We do need some additional details on this. To make sure we're understanding the issue correctly, can you tell us

XfinityCliff

commented

14 hours ago

to the conversation:

WiFi setup

My modem is not recognizing

Question

@user_5iqfni Thanks for reaching back out! We would be happy to look into this issue for you, and we want to ensure this issue is resolved. Can you please reach back out through direct message? How to Send Us a Direct Message: Click “S

XfinityJeniece

replied

14 hours ago

to the conversation:

Outside cable box missing

I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order

Question

Thanks for that clarification. Circling back a bit - I noticed you stated that your mobile phone doesn't show up as having been connected to your wifi at home - have you ever connected it to the Wi-Fi SSID associated with your home services? (Not th

XfinityCliff

replied

14 hours ago

to the conversation:

Unable to connect to "Xfinity Mobile" WiFi network

I am an Xfinity Mobile customer and also have Xfinity home internet. Since moving to a new phone (Google Pixel 11 Pro) at the end of August, I have been unable to connect to "Xfinity Mobile" WiFi networks. In the phone's WiFi settings, "Xfinity Mobile" networks appear, and say "Available via Xfinity

Question

Property dammage

My underground cable was replaced on9-11. The broke two boards and the corner brackets on my raised beds while doing so. They did not notify me of the damage. I need to speak to a service agent for this to be repaired. The AI option doesn’t allow for contact.

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Customer Service

Poor quality too many commercials

Noticed the overall quality of your product going way down hill and at the same time paying an astronomical amount per month. I believe we should have a select amount of channels to choose and eliminate commercials from over running the program. When do I get to see a price reduction for something I

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Channels and Programming

Got more details?

commented

14 hours ago

to the conversation:

WiFi won’t work

Nobody’s Devices are currently working

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Asked for delayed shipment, got two shipments immediately

I recently signed up for Xfinity internet service for my vacation home which is 3 hours away. I won't be there for another month. There used to be an option to delay shipment of equipment, but there wasn't one when I signed up. I immediately called support and they said they would cancel the order a

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Customer Service

Existing customer paying $124 for Gigabit — looking for retention offer

I'm currently paying $124/month for 1,300 Mbps Internet and use my own equipment. I see that Xfinity is currently offering Gigabit Internet for $50/month with a five-year price guarantee. I understand that this particular promotion may officially be limited to new customers. However, a $74/month dif

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Billing

Moved here.

commented

14 hours ago

to the conversation:

Lower-cost internet plans

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