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power has been restored
Power was restored yesterday. The Xfinity Assistant is frustrating when answering questions. I want to talk to a representative. What phone number can I call? Thank you-
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Customer Service
Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
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S26 visual voicemail not working
When I open the visual voicemail app I get a message that staes to call xfinity mobile customer care for further assistance. I simply want to get visual voicemail as I am tried of calling my voicemail to check and delete messages. I've looked online and it seems that the old xfinity voicemail app do
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Devices
Intermittent Channel Dropouts on Modem
Hello! I'm trying to figure out how to escalate this. I recently moved to a new house. I installed my own modem that worked without issue in my last two apartments, but I started having internet dropouts when it was installed at my current house. I had claude write a python script to monitor my mode
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Your Home Network
Hi there, @user_lr1ixd! I completely understand your frustration - being charged multiple times while receiving error messages and unable to access the service is extremely concerning, and $30 is certainly not something you should lose for a service
I was charged $10 3 times for an Xfinity now wifi pass and I still don't have wifi service.
I went to pay for the monthly $10 Xfinity now hotspot, but it continued to give me an error whenever I tried to pay. I attempted 3 times before looking at my debit card statement, only to realize that I was charged $10 3 times. On another note, when i try to log in and use the service i paid for, th
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Need to Cancel Xfinity Mobile While Living Abroad
Hello, I need assistance canceling my Xfinity Mobile service. I permanently moved outside the United States and am no longer able to use the service. Unfortunately, I cannot visit an Xfinity store, and I am unable to call your U.S. support line from my current location. I have also tried using the o
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Customer Service
No one is answering so what can I do this pole is now in the roadway and it needs to be moved !! And I can’t move it till Xfinity is off the pole
Utility POLE TRANSFER
Hello, I’ve been trying over a month now with numerous tickets to have comcast communication lines moved from one pole to a brand new pole next to it. I’m on a commercial jobsite and the old pole has already been cut and the power company did their part however it feels impossible to get comcast out
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andywilli17 Thanks for reaching out to us here on Forums for assistance with getting a line moved from an old pole to a new one. You have come to the right place to get the work needed by a line crew done for you, and we will be happy to assist! I'll
Utility POLE TRANSFER
Hello, I’ve been trying over a month now with numerous tickets to have comcast communication lines moved from one pole to a brand new pole next to it. I’m on a commercial jobsite and the old pole has already been cut and the power company did their part however it feels impossible to get comcast out
Question
Well and good to say 'use a thrid party email' but isn't Xfinity CHARGING me for email that is unusable? Why keep paying them for a service i can't use. Have tried deleting history and turning off various apps per some advice I see, but nothing works
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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You can take away the 150 Spanish speaking channels that I never watch and carry the friggen nfl network and red zone!!!!!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Utility POLE TRANSFER
Hello, I’ve been trying over a month now with numerous tickets to have comcast communication lines moved from one pole to a brand new pole next to it. I’m on a commercial jobsite and the old pole has already been cut and the power company did their part however it feels impossible to get comcast out
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Customer Service
Hi @user_9do9a0,Congrats on your redemption, sounds like you have some fun coming up soon! I'm actually not sure if your request can be accommodated, but we can definitely find out. We'll need to gather some additional details to locate your account.
upgrading free universal tickets
I'm a Diamond Rewards member. I redeemed the Universal Orlando complimentary ticket offer. Universal says any modifications or upgrades have to come through Xfinity because the tickets were issued through the Xfinity promotion. I need to upgrade the tickets to include Epic Universe and pay the diffe
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user_q2eczh Good morning! Thank you for creating a post for us here to help out with the trade in credits being applied to the account. I'm sorry that we have not been able to resolve this for you already. I will help make sure that your credits are
Trade in phone credits not being applied to bill
I traded in my phone late last year and my credits still havent been applied to the bill. The screenshot shows the credits, so something is missing. I’ve tried calling support but keep getting transferred and then ghosted on getting a call-back. Endlessly frustrating.
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Thank you for reaching out @user_06r4wp I would be happy to take a look. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the "Direct Message" icon (u
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I was charged $10 3 times for an Xfinity now wifi pass and I still don't have wifi service.
I went to pay for the monthly $10 Xfinity now hotspot, but it continued to give me an error whenever I tried to pay. I attempted 3 times before looking at my debit card statement, only to realize that I was charged $10 3 times. On another note, when i try to log in and use the service i paid for, th
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Billing
upgrading free universal tickets
I'm a Diamond Rewards member. I redeemed the Universal Orlando complimentary ticket offer. Universal says any modifications or upgrades have to come through Xfinity because the tickets were issued through the Xfinity promotion. I need to upgrade the tickets to include Epic Universe and pay the diffe
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Customer Service
I received Disney plus w Hulu and Peacock free with my new internet activation with Xfinity. Worked fine until last night. Tried to log in and it and says my account is inactive. Went to chat and got an agent. Absolute waste of tim
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
Good morning derran. Appreciate the question, and understand how that would be something you want to change. Here is how you would modify that. Update Account Profile Name Log into the Xfinity Account Settings page. Go to Xfinity ID a
XfinityTommy
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Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
Question