Xfinity Community Forum

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Cancelation

I would like to cancel my xfinity internet

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Billing

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I completely agree. They gaslight, misrepresent and flat out lie. The department does nothing to resolve any issues but to simply cover their As*. Ive filed complaints with all the local authorities but doubtful that will go anywhere. I advertised a

CyberTechUnlimited

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8 hours ago

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Escalation Department

I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem

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Thank you very much for the feedback user_mlvyfd. The goal of our community is to provide answers for all so staying as public as possible is the goal, if customers are having issues, having problems stay as public helps provide knowledge for the who

XfinityThomasB

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8 hours ago

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Monthly billing increase

Monthly billing increase Inquiry

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I wanted to share some feedback; the customer service process is a bit confusing. My issue was about personal billing, so it felt uncomfortable having to post publicly and wait for a DM invite. That said, the support I received was 10/10, but the pro

user_mlvyfd

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8 hours ago

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Monthly billing increase

Monthly billing increase Inquiry

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too much for tv

Im paying for a subscription for too much for tv and I cant find it anymore

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Billing

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More Yahoo Transition Confusion

I access my email through https://connect.xfinity.com/appsuite and stay logged in There is no invitation to transition there, but if I go to the page Xfinity Email Login - Access and manage your account this comes up: A better email experience is waiting for you We're inviting you to upgrade your Co

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Email

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Email

Where’s my email not receiving any at Comcast.net how do I fix this problem so I can still receive my email I am not happy

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Email

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When you select the link are you getting an error message or what is happening? @user_mee3bv

XfinityDena

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9 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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Yes i have, I also tried a different browser on a different machine.

user_mee3bv

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9 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?

XfinityDena

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9 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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@user_ibxi1o Thank you for providing those screenshots. Since the ping issue is only happening in League of Legends, have you already attempted to contact their customer support? It could be an issue on their server.

XfinityBillie

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9 hours ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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Billing

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Here are my pings in game, 1st picture is a couple months ago, 2nd is today ping is in the top left corner

user_ibxi1o

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9 hours ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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I have no high ping on anything else, and my internet runs just fine. I am directly connected to the modem, I am not going through a router.Here is my speed testAnd here is ping plotter

user_ibxi1o

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9 hours ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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slydemise Thanks for reaching out to us for assistance with your high ping, and packet loss concern. We would be happy to look into the issue, and assist in any way we can. I see you sent us a few direct messages at this point already, and we can con

XfinityEricB

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10 hours ago

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Xfinity - Ping and Packet Loss are Insanely High Last 2-3 Weeks

The past 2-3 weeks for me have been a nightmare with Xfinity internet in metro Atlanta. My ping is x2-5 higher and my packet loss is absurd. Competitive play is certainly out of the question, but it's so bad I cannot even play anything casually. Oddly enough my speeds are stable and where they shoul

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Good morning @user_z41po1. Thank you so much for the comment. Are you still having troubles with your email? You are in the right place and we are happy to assist you with your emails concerns.

XfinityRoberto

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10 hours ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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@user_ibxi1o Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely appreciate the frustration and impact to your gaming if you are experiencing a high ping with League of Legends. Are you experiencing high ping

XfinityBillie

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10 hours ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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Thank you for reaching out. I am sorry for your experience @user_arw0ys. You mentioned your Ring camera is working therefore you must have a signal. Is your internet intermittent or is there another internet provider/account connected at this locatio

XfinityDena

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10 hours ago

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

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Greetings, @Shadowsnacks22! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected bill. You should be able to transfer the installment plan on

XfinityJamesC

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10 hours ago

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Bill help

Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.

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I have tried many times setting favorites in preferences. And I obviously set the guide to favorites. But the next time I turn on cable I no longer have favorites selected. I have to go back into the guide and reset it to favorites. Very

user_cjj85r

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10 hours ago

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Favorites

When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?

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