Xfinity Community Forum

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Electric box changed outside today. Trying to get my sony tv to work..

PSE is the message i get when trying to set ip again

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Channels and Programming

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We appreciate your feedback and apologize for not being able to offer a different rate at this time, futuremd3399. If you change your mind and would like to accept one of the offers, don't hesitate to let us know. We'll mark this post as resolved. Ha

XfinityDilary

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13 hours ago

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Contract Loyalty Ending

Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the

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Thank you -- I just messaged!

user_rh6th7

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13 hours ago

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U

In need of utility service

My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro

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That's unfortunate. After spending 2 hours on the phone and on the forum the best they could do for someone that has been with @ Home -> Excite -> Comcast-> Xfinity for the past 10+ years Current plan: 1000 Gpbs for 59 dollars (1 year) expi

futuremd3399

commented

13 hours ago

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Contract Loyalty Ending

Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the

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@Antfamily4 What device are you using?

XfinityBenny

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13 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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Ok. Did it but there was no drop down choice. Hopefully it reaches Xfinity support

user_x0o09k

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13 hours ago

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HBO Max buffering and foreign language isdue

Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with

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thanks for your comment. Xfinity-- please fix this- as we neighbors are paying for extremely poor service, TVs that are slow to respond and pixellated views. My next move is to complain to the SF supervisors and state of CA reps

user_kp4mh7

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13 hours ago

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TV is Pixelated

I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti

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Thanks for the additional details, @user_hcv7tc. We can discuss options further. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Suppo

XfinityFrank

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14 hours ago

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Second account created when upgrading service plan

I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o

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My question is will this up my WiFi use, thus increasing monthly charges.

Antfamily4

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14 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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Hi there, @Cicchino.Brooklyn Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that we have your tenure wrong with us which is preventing you from getting the rewa

XfinityRichard

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14 hours ago

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CB

Member Rewards: Xfinity thinks that I have been a member for years less than I actually have.

Xfinity thinks that I have been a member since only 2018 (8 years) when I have been with Xfinity since at least 2013 (13 years). Due to this the member perks that I get are only for platinum tier and not the diamond tier. The only reason that I can think that this would happen was when I moved in Ma

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I was forced to go to Yahoo last night. I hadn’t received my Comcast.net email for a week. Missed some important emails. Was on Xfinity “help” for over an hour. Said it was fixed..but wasn’t so had to do the yahoo….and I do NOT like it! Ads, bad lay

Jetstone

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14 hours ago

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Switching to Yahoo email

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?

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CB

Member Rewards: Xfinity thinks that I have been a member for years less than I actually have.

Xfinity thinks that I have been a member since only 2018 (8 years) when I have been with Xfinity since at least 2013 (13 years). Due to this the member perks that I get are only for platinum tier and not the diamond tier. The only reason that I can think that this would happen was when I moved in Ma

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Customer Service

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Thanks for meeting us here in our community, @FCCJANE, about your speed uploads. I can understand the frustration since that is quite the difference. Have you checked your Xfinity app to ensure an area interruption isn't the cause? You can also use:

XfinityLinda

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14 hours ago

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My upload speed changed from a week ago with a new cable modem installed from Xfinity

The Tech came and replaced the cable modem - router and the download and upload speeds were good. 2GB down and 240MB up. Now today it is 60 up. Why did you throttle the upload speed? I am paying for 255 upload speed.

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Appreciate the quick response - to be clear, I went into my account and requested a change of service to a plan that was presented to me as an alternative/upgrade. At no point did I ask for a 'new subscriber' plan or do anything that would indicate

user_hcv7tc

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14 hours ago

to the conversation:

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Second account created when upgrading service plan

I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o

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The Xfinity technician took care of it!

user_i575gf

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14 hours ago

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My xfinity cable was cut during a home renovation and its just laying in the yard, how do I get it reconnected?

All the utilities to my house were re-routed during a significant renovation and the xfinity troubleshooting chat-bot does not seem to understand that as a potential problem someone can have. I have scheduled a service call through that bot but they think their just coming to troubleshoot a modem is

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Hello, @Jerry-N-Frances thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications, and want to help ensure you're able to get logged in. To better assist it is helpful to know where you're

XfinityJustinC

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14 hours ago

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JN

Keep receiving a SOMETHING UNEXPECTED HAPPENED message

I'm trying to login to my email and keep getting a "SOMETHING UNEXPECTED HAPPENED, REFRESH PAGE, IF PERSISTS, CHECK BACK LATER" message. How do we fix this so I can check my emails?

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signals are delivered compressed. There is a device, which is probably defective on the pole outside, changing this should fix this problem. Comcast sent someone to fix this, more than once. After hours on the phone (with som

user_r9a9bk

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14 hours ago

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U

TV is Pixelated

I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti

Question

JN

Keep receiving a SOMETHING UNEXPECTED HAPPENED message

I'm trying to login to my email and keep getting a "SOMETHING UNEXPECTED HAPPENED, REFRESH PAGE, IF PERSISTS, CHECK BACK LATER" message. How do we fix this so I can check my emails?

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Email

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Access My Comcast.net Email [Edited]

How do I access my comcast.net email account? [Title edited to remove personal information - email address]

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Email

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My name is <Edited for "Personal Information"> Note: This comment was created from a merged conversation originally titled My complaint

user_zpavgs

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14 hours ago

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Wrongful charge

I have had problems with my TV for months and it continues. I have called multiple times times. You all attempted numerous times to fix problem remotely but this failed. You advised that a tech would have to come out. This happened twice. Problem continues. Then you charged me $100 for the tech to c

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