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I have the option but when I click Spanish the language doesn’t work
Showtime Channels SAP Error
Hello, i am a Spanish Speaker, and i always watch movies in Spanish, the problem is that i was watching the movie The Sandlot on Showtime, and both the info on details section of the Stream app and the rating bumper at the beginning of the broadcast indicates the movie has a SAP option, but when i t
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Internet speed inconsistency
One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that
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Your Home Network
user_iusmos Thank you for confirming you're seeing the issues when you access the app through an X1 cable box. If you open the app on another device, do you run into the same issue or is this only affecting the app on the cable box?
Hulu freezing during comercials
Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.
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Hello @user_u98ul3 We certainly understand your frustration with the service being out for an extended period of time. Unfortunately we will have the same information in these cases that you see online. Our local teams work through the night in these
Xfinity outage
This is beyond frustrating to not have Internet since Wednesday and not given an update other than we will do our best to get it back on ASAP. This is going to make me switch to AT&T or Tmobile
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Your statement in your reply is why I am looking to depart from Xfinity. I have been with you for a very long time and have paid you a lot of money for a service that I am not able to use. This problem just started a couple of weeks ago and no
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Xfinity support
Outage in the neighborhood not getting help. Do not see any trucks in the surrounding area coverage has been out for over 24 hours no storm damage in the area.
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Xfinity outage
This is beyond frustrating to not have Internet since Wednesday and not given an update other than we will do our best to get it back on ASAP. This is going to make me switch to AT&T or Tmobile
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Customer Service
We are using an XFinity X1 cable box. Comcast told me this is the problem and they are working on it. In the mean time we have to pay an additional $8 per month for premium (no commercials) and the problem goes away.
Hulu freezing during comercials
Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.
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user_kyt5i7 Thank you for reaching out and sharing your feedback about what has taken place. Generally, when an FCC complaint is filed, that team will reach out, as you mentioned, and conduct a review of the situation. When it comes to drop-bur
No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22
On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque
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Disable public hotspot on gateway provided by my employer
Hello, my wife works from homa and she has her interenet provided by her company. Is there any way to have the public wifi hotspot turned off? I have 3 access points in the house already so my network is getting congested. It seems that only the public hotspot is broadcasting. I can't log into the g
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Your Home Network
LeeG_52 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&
Bad customer service.
I’ve been a loyal customer since 2020. Recently my billing changed and was increased due to contract ending. I was told to wait for the amount to refresh on the app then pay it. The amount never changed and it tried to auto pay on due date. I contacted agents for assistance through the app and the f
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Bad customer service.
I’ve been a loyal customer since 2020. Recently my billing changed and was increased due to contract ending. I was told to wait for the amount to refresh on the app then pay it. The amount never changed and it tried to auto pay on due date. I contacted agents for assistance through the app and the f
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Customer Service
user_ybr71i Thank you for reaching out through our Xfinity Community Forums. I'm really sorry you're dealing with this. I know how frustrating it must be to have trouble accessing your account when you're simply trying to keep your services active an
Customer service / account issue
Formal Complaint and Request for Immediate Escalation Dear Xfinity Customer Service / Executive Escalations Team, I am submitting a formal complaint regarding a serious account-access and customer service issue that has left my Xfinity account suspended and prevented me from being able to access or
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@XfinityBillie, Could you please explain why this is so complex to fix? This feature has been unavailable and being worked on for a month. How are we to believe that if they can't fix it in a month, that they are going to fix it at all?
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Xfinity support
Outage in the neighborhood not getting help. Do not see any trucks in the surrounding area coverage has been out for over 24 hours no storm damage in the area.
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Your Home Network
@user_758n64 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you are experiencing a service interruption, but the app is stating it is due to weather? Have you confirmed with your neighbors that they have
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
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No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22
On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque
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Customer Service
I totally agree with everyone’s response on how poorly xfinity is handling this problem. i live in howell and have been without service since early thursday morning. I’m retired and drive the howell area every day and have yet to see one service truc
user_4v86fo
commented
11 hours ago
to the conversation:
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Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
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