I am currently waiting for a call back to cancel Xfinity voice and want to change my cable channels to basic only. I spoke on live chat at approx. 1145 this morning it is now 246 in the afternoon and have not received a call back. I would like to get

Concern moved here to the Customer Service help section.

@tiretool1111 As mentioned by our expert you'll want to get that pod swapped out. Did you purchase that pod within a year? If so it may qualify for a warranty replacement. If it was purchased within a year you'll want to fill out this form.

i sign in but noting from my pervious accounts are showing nor are my return emails,. This is beyond and frustrating and i do not want to lose all my information.. [Edited: "Personal Information"]@yahoo.net or [Edited: "Personal Information"]@comcas

user_wv7577, Thank you for reaching out. I hope you are doing well today. I see you got an email stating you have 2 devices connected that you are not aware of and don't own. I can certainly see how this would be concerning. When you open the Xf

It took Xfinity seven days to restore my service. During that time, I had no choice but to switch to Verizon because I couldn't go without a working phone. The level of service I received was unacceptable. I was given the runaround, no one could prov

@user_wyji01   Hi there! Thank you for taking the time to contact us about your billing questions and concerns. Sometimes pricing changes can happen due to expired promotions or recent changes to your plan or equipment. We help you view your st

@maddie77 Thanks for reaching out to us about your refund. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Here are the detailed s

user_mqyrez You can view your internet speed/plan from our Xfinity app. It's also a great overall tool to manage your account as well.   

user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a

Hi there @user_3toj9o. When did you make the plan change? It can take up to a billing cycle for the new plan to show on the app/website.

@user_b78db1 Thanks for reaching out to us about moving your pole. I just wanted some clarification: we are Comcast. If you would like to have the pole moved by Verizon, you would need to contact them.