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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Will I get charged for this device?
I upgraded my Internet speed from 150 Mbps to 300 Mbps, but for some reason I was sent an XB7-T modem/router in the mail. I don't need a new modem or router. Will I get charged for this?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
The complex put in boxes over the summer and said that my service would be canceled and I am still being billed, why?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Monthly Plan doubling
My plan all of a sudden is jumping up from $35 a month to $84 a month. I think there was some promotion I had when I first made the account that must have ended. Is there any way to get a new promotion?
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Monthly Plan doubling
My plan all of a sudden is jumping up from $35 a month to $84 a month. I think there was some promotion I had when I first made the account that must have ended. Is there any way to get a new promotion?
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Billing
On your fire stick, you will need to check and possibly update your device location settings. Please let us know if that works for you.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Thank you for reaching out to us on our community forums @user_rpatu8! I can definitely understand why you're evaluating all of your options hearing your bill will increase in a few weeks. Our team would love to look at our available options. Please
lowering my bill
Been Comcast customer > 25 years. Have tv, internet, home phone. Have a contract discount that will expire on 10/7. Bill is now 330 and when I called in, rep said it will increase to 374. I am very close to telling Comcast to “pound sand” and go with cord cutting solutions. Would prefer not to do th
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancelation of my service
I am out of USA (in southamerica) with no access to a phone, and I need to cancel the service at the following address : [Edited: "Personal Information”] the only access I have is an email [Edited: "Personal Information”] please let me know anything or there are steps to follow to cancel the service
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Thanks for taking the time to post here on the community forums, user_pnm1az! I'm sorry to hear you're running into issues activating your Peacock offer. We're more than happy to provide support! I see that you've already sent a direct message our wa
Peacock Activation Issue
I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service address, so it seem
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Close previous tenant’s Xfinity account
Hello, my ex-husband just moved out of our shared home. I open my own Xfinity account and Internet service, but I know that he has not canceled his account on the same address. I’m not able to activate my router. I asked him multiple times, but he didn’t get to it yet. Is there a chance to close out
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Customer Service
New iPhone 18 pro max being sent to Wrong address!
I am opening a new Xfinity mobile line and buying a new iPhone 18 pro max from Xfinity mobile with a trade in. However, when I received the FedEx tracking number this morning, it is being sent to a completely wrong state! I called right away and the rep opened a ticket [Edited: "Personal Information
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Devices
Hey there, @user_binse8, thanks for reaching out through Xfinity Forums regarding your caller ID. Generally, the outgoing Caller ID name must match the name associated with the account in our billing system for legal and regulatory reasons. Because t
How to Change Caller ID name associated with Xfinity landline telephone number
I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.
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I am just now noticing that many Xfinity employee responses and related customer replies and further questions that have been ongoing for weeks seem to have now been deleted out of my thread? Why is this and what is going on? Just fix the issue PLEAS
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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user_lv3wgh I appreciate you sharing your solution on our forums as this information will help our forums community out. Thank you!
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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@XfinityFrank Xfinity tech was there yesterday doing some troubleshooting so i went to talk with him and he says that its xfinity box with xfinity equipment. its like a 5ft high box and it probably been there for 30 yrs. I just moved in about
utility box in driveway
Is it possible to move a utility box that is obstructing in my driveway? i'm not sure who to contact in your department
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Yes ive tried maybe im doing something wrong
user_nzy7j6
commented
10 hours ago
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Update
Im trying to update my info
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