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@XfinityThomasA I access my email on my iPhone. I have not updated to yahoo
email folders are missing; how to restore them?
All of my email folders are missing. They need to be restored. Help!
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Internet service
My internet service has been out as of 9:00 a.m. today and was inquiring if I received a credit for non-service up to this point once it is restored. Have received a message that it would be restored as of 11:45 a.m., and then 2:00 p.m., it is now going on 3:00 p.m. and I still have no internet serv
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Customer Service
Hello @user_mhoalv and thank you for reaching out to our Xfinity Community forums for assistance! We'd be happy to help! To get started, can you please send us a Direct Message* that includes your full name and service address. Once we h
Xfinity support
Hi, I need to cancel my Xfinity account and all associated services, effective immediately. I sold my home at [Edited: Privacy], in August 2024 and never properly closed the account — I am no longer at this address and have not been for over a year and a half. I am not interested in pausing, transfe
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity support
Hi, I need to cancel my Xfinity account and all associated services, effective immediately. I sold my home at [Edited: Privacy], in August 2024 and never properly closed the account — I am no longer at this address and have not been for over a year and a half. I am not interested in pausing, transfe
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@user_pz232a FWIW, the XB3 is a bit of a dinosaur ! You may want to consider upgrading /swapping it out for one of their more current devices like the XB7 or XB8. Good luck !
Weak Security
Apple says the security on my XB3 is weak. How do I change it ? I’ve tried & it just reverts back . And the app will not let me access the administrator tool. I am the only person who lives here & the only one who pays the bills . What gives ?
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Hello @user_x8gcag, thank you for reaching out and providing the steps that you have already taken. Since it's been a few days now, are you still needing assistance with the third-party email client?
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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My sons phone say activated but no cell services
My phones cell phone says not cell services but I had an email saying it was activated
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Network
How much do we get back each month for no ABC?
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Hello @user_kr6c17 and thank you for reaching out via our Xfinity Community forums with this concern!Having a downed line can be problematic and a genuine concern, and we'd be happy to take a look at this! Thank you for reaching out to let us know.
Remove abandoned line
A line fell at 1792 halterman ave and appears to be abandoned. Please come out to look at it and remove if so.
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@user_bees Best practice. Stay away from modems that use the Intel Puma 5, Puma 6, or Puma 7 chipsets. They have well-known latency / performance issues. Devices with Broadcom chipsets are industry-preferred.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
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Remove abandoned line
A line fell at 1792 halterman ave and appears to be abandoned. Please come out to look at it and remove if so.
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Customer Service
user_2b23q9 Hello and thank you for reaching out via our Xfinity Community Forums.You’re not alone when it comes to get the wrong time stamp on emails. The good news is this is usually an easy fix and not an issue with your devices. For many Xf
Emails that I receive have the wrong time on it.But on my phone, and on my computer, the time is right.What is the problem
Wrong time on my emails that I receive yet my computer.And my phone both have the right time.
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This is utterly unacceptable to not have the basic cable channels during the biggest sports time of the first half of the year. Xfinity has made more than enough money this last year and is making paying customers bear the burden of them trying to s
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_jju15q Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what promotions we have available and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructio
Support
I’ve been a customer since 2017. My rates at the beginning were awesome. Today, my bill is $170 and i have a problem with it. I spent all of 5 hours with Xfinity and still have no resolve. I’m ready to cancel and go with a better carrier bc these prices are disgraceful along with the customer servic
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Xfinity cable
By far the poorest service. I’m the cable consultants goes out. Customer service talks a very sweet talk, but the issue remains. Unfortunately this is the only cable option I have in my area! I was with Cox for 5 years, I never once had a problem.
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Customer Service
@D0ggyM0nster2026 @XfinityMarshante Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for wh
GEO Location incorrect
I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something
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@chasecalvin wrote; Not that it makes I difference, but the XB-8 works in bridge mode just fine in Pelican M. Yes but it's N/G for 2-gig customers, as you can get only 1-gig with that setup.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Notice? I think ISPs, phone companies etc. have had new customer pricing for at least 30 years. Banks have new money interest rates too. People complain when the new customer discount ends, but it doesn't seem to stop them from accepting the n
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Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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