Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460.4K)
@eggalegga The NHL Predators don't air on Scripps yet. They air on Fan Duel(Balley) which Comcast pulled off air two years ago after fighting over fees. Eventually put it back on a higher priced tire.Now Fan Duel is closing at end of NBA season. Th
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
How much longer do you think that this will take because I’m seriously thinking of changing services or cancelling all together subscriber for more than 37 years
So disappointing
If you’re having Xfinity for years and paying almost $300 a month mid show watching WXYZ Detroit Will Trent halfway through the show it just cut out and gave some message about not being able to negotiate with them because they want more money. You need to suck it up and pay it because you’re chargi
Question
user_xoib68, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to
Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
Question
It is a regular monthly bill covering services from march 24 - april 23. My cancellation was for march 23.
Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
Question
u/user-bees Ok! That is understood. We'll let our community chime in with their suggestions, and if you still need any assistance from us directly, please let us know.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
Hello, @user_5gfr88 thank you for reaching out over Xfinity Forums. I understand wanting to have access to invoices, and would like to investigate the log in concern further if you're still experiencing issues. Please follow up at your convenience if
login assistance
Hi there, I'm unable to login into my account. Why did you lock me out? I want to retrieve a copy of my invoice.
Question
@XfinityBenjaminM Yes, I'm aware of that list - I'm just looking for other user's inputs of the most robust among them to get, so that I don't have to reboot it more than once a month or longer. Understand also that Xfinity cannot recommend any spec
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
Thanks, done, please respond via email, bearing in mind this has already cost me a great deal of time. Thanks!
Re: "Loyalty retention"
I have the same requirement, having problems with my contract, was on permanent hold earlier and had to give up. If it helps, [Edited: "Personal Information"] discusses the issue, though it was closed prematurely. Thanks!
Question
Direct Message sent including image of the email from Comcast.
Email titled "Important update on your Comcast Business Mobile service"
I have had the simple home owner's Xfinity Mobile for a few years and it has been working fine. This morning I received an email from "noreply@alerts.comcast.net" with the subject "Important update on your Comcast Business Mobile service" stating "We've upgraded your Comcast Mobile plan." The proble
Question
user_bees This link is more along the lines of what you are looking for. This will show you the approved modems as it pertains to our services and Next Generation Speeds if you live in an area that has had it's insfruastructure upgraded. We try to st
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
@XfinityThomasA Thanks, but I would like to use an user-owned modem.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
@user_nx8ax2 This is the level of technical depth and experience that can help me, who is trying to pick a stable, reliable user-owned modem that doesn't need periodic reboots, as I described here. Given your experience and investigations - would y
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
Question
Bury cable in backyard
Orange cable has been unburued in our backyard. Please we need it buried ASAP
Question
•
Customer Service
@craign1, Thank you for your comment. Sorry to hear that you are having issues with your contract. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
Re: "Loyalty retention"
I have the same requirement, having problems with my contract, was on permanent hold earlier and had to give up. If it helps, [Edited: "Personal Information"] discusses the issue, though it was closed prematurely. Thanks!
Question
locate serial number on modem
where can i find the serial number on the modem
Question
•
Your Home Network
I'll have to agree with this post. I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone back in September, 2025 and brought my daughter int
Frustrate_yes
commented
6 hours ago
to the conversation:
0
0
Terrible company!
The Xfinity reps do absolutely nothing but lie! So I upgraded my line to a 17 E and after careful research, yes I should have done this first, but I was moving too fast, I called in and wanted to cancel. The rep said I could not cancel, but I would have to get the phone and activate it and then call
Question