Xfinity Community Forum

Someone to tell me why I was charged $100 extra on one line that is hardly ever used

One line on my statement shows 5.00 GB and that is my husband's phone and he does not use it that much. He does not use Facebook or any games on his phone. Please tell me why I'm being charged for these extra GB when we haven't used them

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Plan

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Good morning @user_hqkdjj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, I know how frustrating it can be to have billing inconsistenc

XfinityJeff

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9 hours ago

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Constantly Overcharged/Billing Issues Every Month

For the past 4 months my bill keeps going up along with added promotions that I never asked for or they're offered to me and I decline and miraculously they appear on my bill. Each month I call to dispute my bill 4 months. I have been calling them. Spoke with them today. Today I had a voice box x2 a

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Empm1029- We can't make any promises that we can change the outcome, but we're happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the

XfinityBenjaminM

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9 hours ago

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Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

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I agree. I have to sign in twice. That's inconvenient. But mainly I hate the Yahoo mail format. I don't want three different message boards! I don't like the color they use. I really prefer the Comcast format.

MJO42

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9 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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I continue to wait patiently.

Carol-Illinois-Mobile

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9 hours ago

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Device credit not being applied after 6 months of asking monthly and being told they will fix it.

I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age

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You see that’s the problem I have been working tirelessly before the services were even interrupted to set up an arrangement and nobody wanted to help me. That’s what I’m trying to tell you and because Comcast dropped the ball and the person from the

Empm1029-

replied

10 hours ago

to the conversation:

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Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

U

Constantly Overcharged/Billing Issues Every Month

For the past 4 months my bill keeps going up along with added promotions that I never asked for or they're offered to me and I decline and miraculously they appear on my bill. Each month I call to dispute my bill 4 months. I have been calling them. Spoke with them today. Today I had a voice box x2 a

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Customer Service

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user_wgap68 You're welcome! I have received your DM, and look forward to working with you today!

XfinityKassie

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10 hours ago

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Should I trust the information given by the agent over the chat?

I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I

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@Empm1029- A payment arrangement must be put in place before your services are interrupted. I have placed the link below for more in on making payment arrangements. You also had the option to set up the payment arrangement online prior t

XfinityDemetrise

replied

10 hours ago

to the conversation:

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Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

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Greetings, @user_g3zlic! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this damaged cable line. You have definitely come to the right place for assist

XfinityJamesC

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10 hours ago

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downed wire

We called a week ago and were told someone would come out the next day and no one did. Since then we have filed 2 online reports and there is no record of them even though we have ticket #'s. How do we get this reported and fixed?

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downed wire

We called a week ago and were told someone would come out the next day and no one did. Since then we have filed 2 online reports and there is no record of them even though we have ticket #'s. How do we get this reported and fixed?

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Customer Service

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Change User Name

Can you please change my user name to an auto generated one. This one is too descript for me. Thank you.

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Getting Started

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See that’s the problem. I was never given an opportunity to set up an arrangement. Everybody just told me basically they’re not gonna help me so all I’m asking is for an arrangement to account so that I can have time to pay due to my unexpected circu

Empm1029-

replied

10 hours ago

to the conversation:

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Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

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Hi there @Empm1029- Thank you so much for reaching out on our Xfinity Community Forum about your payment arrangement concerns. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. I

XfinityDemetrise

commented

10 hours ago

to the conversation:

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Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

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I need help resolving an issue

I have a mobile billing issue. I have called Xfinity 7 times. I have requested a supervisor 4 times, each time there was a reason I could not speak to someone, yet they promised to call me back. Never got a call. my issue is I am the daughter, POA for my mother with dementia. I have been paying her

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Plan

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randomly lose internet throughout the day on my computer

While working and using internet on computer will lose internet randomly. When I try to reconnect it takes more than several efforts to connect.

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Your Home Network

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NFL Network

Enough is enough ..... You need to get a deal done. We are paying enough; you should be able to work it out ..... (And please do not tell me that other channels have football-related programming. Without NFL Network, I will be missing certain games.) ..... Thanks, folks.

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Channels and Programming

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Thank you. I have sent my name and address through the direct message to Xfinity Support.

user_wgap68

replied

10 hours ago

to the conversation:

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U

Should I trust the information given by the agent over the chat?

I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I

Question

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

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Billing

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Good Morning, @user_fap3kr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is certainly strange, and I do appreciate you asking the further questions to dive further into troubleshooting @EG! Can you

XfinityAdrienne

commented

10 hours ago

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Technicolor xb7

I’m trying to connect Wi-Fi to my computer and it’s asking me for a technicolor xb7

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