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Main line across my yard fir 3 weeks.
I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.
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Customer Service
@XfinityJustinC I think the part that makes all of this the most irritating is that Xfinity's billing page has been having serious performance issues the entire time I have been trying to deal with this issue. I always receive a message like: Just a
NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.
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Yes. Correct. Tried it
Outage from 8/11 - 8/24
I had an internet , and tv outage from 8/11 @ 11 am until 8/24 @ 5:15 pm The app will only let me claim a 7 day outage? And a $5.00 credit? For 13 days? My bill per month is over $200.00 / month
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that is not working. can you help me do something about this please? i’ve tried contacting and i got no answer back. please help
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Agent Complaint
Good afternoon, I called in at 2:51pm EST to receive assistance with internet service. The agent who initially answered the call was more than polite and understanding. My issue lies with Neil from the repair/technical department. After explaining my issues, Neil proceeds with his pitch to “upgrade”
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Customer Service
user_lquj1m Hi there! Our team will be happy to assist you. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click “Sig
Cancellation details email has last date of service blank.
Hello, my account does not have any indication that my account is closed. Please assist in closing my account as soon as possible.
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I have the problem usually on recordings and only on firestick. since this is a known why is comcast not doing anything about? it's especially frustrating when it's 3 quarters into the show, then you have to guess where you left off to watch on anot
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Hello, @user_wo95nt thank you for reaching out over Xfinity Forums. I completely understand the concern with the service interruption lasting 12 plus days, and when attempting to try to get credits applied only giving the low amount. I'd definitely l
Outage from 8/11 - 8/24
I had an internet , and tv outage from 8/11 @ 11 am until 8/24 @ 5:15 pm The app will only let me claim a 7 day outage? And a $5.00 credit? For 13 days? My bill per month is over $200.00 / month
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user_a3m84r Welcome to our community forum and I love to see you taking advantage of the awesome perks available through our Xfinity Membership program :). I'll need access to your account to investigate this further. Please send us a direct message
Xfinity Universal Orlando redemption code not working?
I'm a Diamond Rewards member. I redeemed the Universal Orlando complimentary ticket offer. But it stated the code was redeemed already. I previously redeemed a code back in May 2026 offer. However, I received another complimentary ticket offer for August 2026 but it has the same matching redemption
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Outage from 8/11 - 8/24
I had an internet , and tv outage from 8/11 @ 11 am until 8/24 @ 5:15 pm The app will only let me claim a 7 day outage? And a $5.00 credit? For 13 days? My bill per month is over $200.00 / month
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Billing
Cancellation details email has last date of service blank.
Hello, my account does not have any indication that my account is closed. Please assist in closing my account as soon as possible.
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Customer Service
I am having the EXACT same problem. It is in fact a problem with the rewards page. I have been in contact with Xfinity Customer Service for several days now and the issue has not been resolved.
10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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Pay bill
The app won't let me pay my bill it keeps declining every single payment method
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Xfinity App
Xfinity Universal Orlando redemption code not working?
I'm a Diamond Rewards member. I redeemed the Universal Orlando complimentary ticket offer. But it stated the code was redeemed already. I previously redeemed a code back in May 2026 offer. However, I received another complimentary ticket offer for August 2026 but it has the same matching redemption
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Customer Service
Additionally: CM Error Codewords Channel ID 44 13 14 15 16 17
Internet Performance and Now Frequent Drops
I have had speed issues for months and had several technician visits. Now I am having frequent drops. Anyone have any ideas of how I can get this resolved? My gateway reports the following: hannel ID 44 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 193
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Internet Performance and Now Frequent Drops
I have had speed issues for months and had several technician visits. Now I am having frequent drops. Anyone have any ideas of how I can get this resolved? My gateway reports the following: hannel ID 44 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 193
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Your Home Network
My son needs a Pin # to transfer his line to tmobile
I need a transfer pin to port my number to tmobile
I need a transfer pin to port my phone number to Tmobile
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Hey there, user_etjae7! Thanks for reaching out to our XFINITY Community forum. We understand it is vital to have working services for your school work. Have you tried checking the XFINITY Service Status page for an ETA in your area?
Trying to speak with a live agent
My internet is out because of an outage. My question was can you give me an estimate time to expect service. I am a student and rely on my wifi for on line classes. Trying to find out if it will be restored soon or do I need to make other arrangements for my class
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Thank you for reaching out to our team about those issues while gaming. I am sorry to hear about that experience and will be happy to look further into that from here. Thank you for already taking all of those troubleshooting steps as well. If you wo
XfinityJohnG
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Unplayable gaming. Tried every solution I can possibly do on my end.
Hello, Problem I am getting frustrated because for about a month now I cannot play specific games, for example, Overwatch. I get constant disconnections, and it completely drops the connection on that device. Solutions I have tried I have an Ethernet cable connected Restarting the router multiple ti
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