Xfinity Community Forum

@vittclan5 Thank you for reaching back out to us here on Forums. I know having full service is very important! I want to look into this further, so you can continue to enjoy your services. Please send us a direct chat message with your full name and

XfinityKam

replied

16 hours ago

to the conversation:

0

Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

Question

P

Sent a DM - looking forward to the reply there.

Pat920

replied

16 hours ago

to the conversation:

0

P

Home phone isn't working after weeks of attempts - please help!

I switched from Xfinity to Verizon back in late 2025 - they ported my home phone number [Edited: "Personal Information"], which I've had since the 1970's. All of my friends and family only know that number for me, and FiOS successfully ported it. I didn't like FiOs/Verizon and switched BACK to Xfini

Question

Thank you for those additional details. Did the second tech work inside your home at any point?

XfinityRaf

replied

16 hours ago

to the conversation:

0

U

I was charged 100.00 fee for installation when i installed it myself

On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.

Question

Switching to Yahoo mail and can't even do it lol

It says xfinity is switching to yahoo mail, really don't see the point that, but when i tried to switch, and i put in my email nothing happens.

Question

•

Email

8

0

U

Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

Question

•

Devices

7

0

Thanks for taking the time to post on our community forums, user_8ba674! Sorry to hear you're running into issues with your Xumo box. Our team would be more than happy to take a closer look to see how we can help! Please send us a direct message with

XfinitySean

commented

16 hours ago

to the conversation:

0

Xfinity Xumo Box Stuck On Settings, Account Not Linking

Like others with this problem, I recently moved house. I went to power up my Xumo streaming box to watch television, whatever. It was working on the first night, my internet was being funky, but I was still able to watch a couple episodes of True Blood (2/10 wouldn’t recommend) but then my internet

Question

Greetings @user_t6e254! Be sure your device is eligible to be unlocked. How To Unlock My Xfinity Phone If your device is eligible, you can obtain your pin using the Xfinity app. Sign In: Log in to the Xfinity app. Select the Line: Go to the&

XfinityQuemekia

replied

16 hours ago

to the conversation:

0

U

Tranfer mobile pin number

PIN number yes im trying to get my tranfer mobile pin number to trenfer my phone number

Question

Hey user_vrds6w, sorry to hear you're still having issues! Have you ensured that the Xfinity App is up-to-date, or tried uninstalling and reinstalling the app?

XfinitySean

replied

16 hours ago

to the conversation:

0

U

Router Admin Tool is disabled

I tried to enable the Router Admin tool from the Xfinity app but I don't see options listed on step 2. Allow Admin Tool access (toggle ON) If you need to access the Admin Tool, use the following instructions to enable access. Visit the WiFi tab in the Xfinity app. Select View WiFi equipment and open

Question

user_v4lmha - You’ve come to the right place for support—I’m happy to help. If you’ve forgotten your Xfinity password, you can reset it anytime here. If you already know your password and just need to change or update it, you

XfinityThomasA

commented

16 hours ago

to the conversation:

0

U

I need help setting up my phone

I can not remember any of my passwords. I have factory reset my phone & I still can NOT get in. I need someone that can help me get past the phone User passcodes/words.

Question

U

I picked up and installed the modem/router myself. After installation, I was getting slow download speeds and very slow upload speeds so I notified Comcast about the issue. After restarting the router/modem several times, the tech recommended that I

user_40465f

replied

16 hours ago

to the conversation:

0

U

I was charged 100.00 fee for installation when i installed it myself

On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.

Question

How do I view my email? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

commented

16 hours ago

to the conversation:

0

U

Email

How do I view my email?

Question

That is great news user_unjeej! I’m really glad you were able to get this resolved. Would you mind sharing which steps ended up working for you? Your experience could be incredibly helpful to others who might run into the same issue.

XfinityThomasA

replied

16 hours ago

to the conversation:

0

U

Email login

I am not being able to login to my email

Question

It's important to us that you're able to get the most out of your Xfinity intenret, user_0e3958. Could you share a bit more about what you’re experiencing right now, along with any troubleshooting steps you’ve already tried? That will hel

XfinityThomasA

commented

16 hours ago

to the conversation:

0

2

U

Throttling for many months

Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%

Question

NBC in palm beach county

I thought Comcast owned xfinity and NBC. I am not sure how xfinity eliminating NBC in Palm Beach County Florida is in their advantage while they have a contract battle with local station owners. In addition to reducing their service to customers with no credit allowances. Poor business move for Xfin

Question

•

Customer Service

13

1

0

I'm sorry to hear that you had such a negative experience. Our team would love to see how we can help! Please send us a direct message with your full name and service address, and we'll dig in! Here are detailed steps to direct message us: • Cli

XfinitySean

replied

16 hours ago

to the conversation:

0

U

Xfinity employee fraud

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

Question

Happy to help, Anon170592! Just to confirm if you click Add condition to choose the criteria you want to filter, does it show attachment from the list?

XfinityThomasA

replied

16 hours ago

to the conversation:

0

filter rule for attachments

Is there a way to create a filter rule that moves emails to a folder if they contain a specific type of attachment (e.g. .gpx)?

Question

U

Hello I did talk to the manager where I purchased the phone about the situation, but he said it been done so nothing he can do to help me, basically he allows his employees to fraud people. Period

user_offmir

replied

16 hours ago

to the conversation:

0

U

Xfinity employee fraud

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

Question

@XfinityDena Hello. I have not called in since the tech came to our house. He said there was nothing they could do and when the work is done, things will be back to normal. I don’t think it’s very professional or courteous to leave folks with no WiF

vittclan5

replied

16 hours ago

to the conversation:

0

Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

Question

U

@user_oizesj oh it’s still not fixed. Their “engineers” have been working on my ticket for three weeks. Have had me try all sorts of things, nothing to do with my email address or user ID, which I knew from Day 1. They finally got my account re-pro

user_64fi0m

replied

16 hours ago

to the conversation:

0

U

PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded

Question

U

billing discount

Hello, I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill. Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account. Thank you in a

Question

•

Billing

5

0