Xfinity Community Forum

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Hmmm, I was hoping to see that you got a better response since I have the same question. Seems like they may prefer that we go to a competitor instead.

user_0241ah

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15 hours ago

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U

How to get 5 year price: $50?

I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered

Question

Hello user_dsjnkw thank you so much for taking the time and reaching out with these billing questions here on our Xfinity Forums! If this is the first statement after you've made these plan changes, then what you're describing is a prorated bill from

XfinityAlfonso

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15 hours ago

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U

Billing discrepancy

Hello, I have been an Xfinity customer for at least three years and have been very satisfied with my service. I’m reaching out to you because I just got notification that my monthly bill would be increasing from $35 a month to $80 for the same service. I reached out to customer retention and switche

Question

shghafir, Awesome, we're really glad to hear that, and thanks for following up to confirm what worked! It does sound like the entitlement reset cleared things up on the backend, which is exactly what we’d expect in cases like this. I know

XfinityGabriel

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15 hours ago

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Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

Thanks @EG!Hi there @user_xdmwja. Can you provide me some more details about your request?

XfinityRaf

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15 hours ago

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U

Change plan and mail me equipment today

Please mail me the equipment today. I also need to change my plan to essential plan.

Question

@user_m3ngca I don't think that's the case. They do have a Disney+ Hulu bundle.

shghafir

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16 hours ago

to the conversation:

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Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

I can now log in. I believe doing an entitlement reset is what worked.

shghafir

replied

16 hours ago

to the conversation:

0

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

U

Billing discrepancy

Hello, I have been an Xfinity customer for at least three years and have been very satisfied with my service. I’m reaching out to you because I just got notification that my monthly bill would be increasing from $35 a month to $80 for the same service. I reached out to customer retention and switche

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Billing

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user_fsw3ss Please send us a direct message, so we can help. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and paper) ico

XfinityMartyR

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16 hours ago

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U

Can I cancel service through these forums?

The Assistant online was not able to help me. Thank you.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

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U

Change plan and mail me equipment today

Please mail me the equipment today. I also need to change my plan to essential plan.

Question

Good afternoon @jamierudy. If you could send our team a direct message with your full name and full address, we can work towards finding a resolution for you on your bankruptcy question. To send a "Direct Message" ("Private") message: • C

XfinityRaf

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16 hours ago

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J

Bankruptcy filing advice - Where to provide this information

Hello, I filed bankruptcy (chapter 7) debt liquidation and Comcast is listed in the the Schedules. A notice was mailed to Comcast. So far I have been unable to confirm comcast has taken any actions to reset these account balances both on the residential side and on xfinity mobile. All attempts with

Question

Hello there, @user_giy5e4. Thanks for reaching out to us here on the Community Forum. Congratulations on the move! We can assist with closing out your account. Please send a direct message to us by clicking the chat icon in the upper right corner of

XfinityFrank

commented

16 hours ago

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U

Cancelling Internet

I am moving in with someone who already has an xfinity account and no longer need mine. How do I cancel my service? Have not been able to get through on the phone.

Question

U

Change plan and mail me equipment today

Please mail me the equipment today. I also need to change my plan to essential plan.

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Customer Service

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Thanks for your help. Yes, I am moving away.

user_fsw3ss

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16 hours ago

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U

Can I cancel service through these forums?

The Assistant online was not able to help me. Thank you.

Question

Kevffinn, thanks so much for reaching out to Xfinity Support. We would be happy to review your account and make sure you have the equipment you need. Please send us a direct chat message with your full name and complete service address to &ldqu

XfinityAngie

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16 hours ago

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K

Wifi 7 gateway

I recently signed up for your Internet service. When I signed up I was told my service included a wifi 7 gateway. I did not receive a wifi 7 gateway. I received a wifi 6 gateway. I texted the Xfinity representative who sold me the plan and they instructed me to use a digital assistant. That assistan

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user_bsesqo We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. We would like to get everything working for you, so you don't have to cancel. Please provide a sum

XfinityMartyR

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16 hours ago

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U

xfinity support

I am cancelling my service, I am done with xfinity it does not work, I am done. I need my service cancelled asap.

Question

U

Cancelling Internet

I am moving in with someone who already has an xfinity account and no longer need mine. How do I cancel my service? Have not been able to get through on the phone.

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Customer Service

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U

Yes my subscription to Paramount Plus thru xfinity since May, is gone. Still can't get it today June 2. - I called both of them many times. Is there another way to stream Par Plus on my TV thru xfinity???

user_1e5940

commented

16 hours ago

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U

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

Question

@InternetuserPL @XfinityMelinda Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which

EG

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16 hours ago

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buffering on pc hardwired

I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a

Question

Packet loss

I have random packet loss, started within the last couple weeks. I use the computer for gaming and have tried and checked everything I can think of. checked all ports for games, firewall, integrity check of games, drivers, disk check/repair etc. It loses connectivity while suing anything internet ba

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Your Home Network

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J

Bankruptcy filing advice - Where to provide this information

Hello, I filed bankruptcy (chapter 7) debt liquidation and Comcast is listed in the the Schedules. A notice was mailed to Comcast. So far I have been unable to confirm comcast has taken any actions to reset these account balances both on the residential side and on xfinity mobile. All attempts with

Question

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Customer Service

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