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I believe xfinity knows exactly what they are doing by not responding to people who are frustrated with their broken streaming service, not owning up to the problem, and dragging their feet to fix the problem. They realized viewers fast forward throu
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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TerriB. I’m truly sorry for everything you’re going through, including the loss of your husband. I can understand why losing access to features you rely on through the Xfinity app would add even more frustration. Unfortunately, we aren&rs
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Hey @user_4w7bvv, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over available and eligible plans listed on the Xfinity account. Please send a direct message by clicking the chat icon in
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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keegagil Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: •
service cancellation request
apartment had us switch services to another provider, and i’d like to see about removing/canceling our services with xfinity
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Fulfilling Written Statements
I am attempting to exchange an iPhone 18 Pro Max for an iPhone 18 Pro. The reception is poor compared to my spouses iPhone 18 Pro when we make calls from the exact same location. We were originally told in writing from the Xfinity Store that we could complete an exchange, but now they are telling us
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Devices
billing
i made a payment and i got charged during the same time period and now when i check my billing it says double the amount im supposed to pay is there anyway i can get put in a payment plan
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Billing
Hi, @user_oxu09x! Thanks for giving us the opportunity to look at our promotions with you. We appreciate the time you have been with us and don't want to see you leave. Let's take a look at what we can do. Please send us a direct message with your fu
10+ Year Customer Seeking Promotional Renewal Before Scheduled Cancellation
Hello Xfinity Support, I'm a longtime Comcast/Xfinity customer, and I'm hoping someone here can help me resolve a pricing issue before my scheduled service cancellation on November 13. Over the years, I've been able to renew my cable and internet services at competitive promotional rates, usually by
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Good day user_545b92, and thanks for dropping by our community for help! If you already have active escalations with our Customer Security Assurance teams, we'd be happy to look into those for you to make sure progress is being made. To get started,
Data Usage Dispute
I was accidentally disconnected with the Customer Secuity Assurance team call earlier. I don't want to go through the entire call process again for the 4th time. I have two tickets: (Edited: Personal information) The last call was just to let them add a note to the ticket that everything on this end
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user_0uwmps. Thanks for keeping us updated and for letting us know about the technician appointment. We’d like to follow up with you after the visit to see how everything went and make sure the service is working properly. Would that be okay?
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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Installation fee
I am being charged an "installation fee" after a technician came by last month to activate it. At no point was I told of a fee, even after speaking to different Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the c
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Billing
weavb013 thank you for using the Xfinity Community Forums page to reach out regarding the concerns you have observed with completion of a customer survey. I would like to get a better understanding of this issue together. Please send us a direct mes
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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Yep same here,,,, they took like 20 dollars off my bill and basically didn’t do anything. The fiber internet is getting installed in my neighborhood and I’m leaving once it’s done. Xfinity is horrible now
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
Question
Hello @user_che38v, and thank you for reaching out here on our Xfinity Community forums. It sounds like you’re already well-prepared for the equipment swap, and taking pictures of the current connections before you start is a great idea. The ne
free gateway upgrade set up
I manage my mom's xfinity account and kept getting a message to upgrade the gateway. I know her equipment is pretty old so I chose to get the upgraded gateway as well as a new cable box which it allowed me to do. I'm going to be hooking that up as she is 84 and she would not know how to do any of th
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I am having the same issue and they are refusing to honor the deal. It’s ridiculous. I’m looking into leaving xfinity and filling a complaint with consumer affairs and the FCC for false advertising.
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
Question
Community Best Answer
Closed
Chat service needs more capabilities
Pushing people to call or plan a trip to a store is terrible.
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Billing
We are showing the ticket has been resolved from this end as the issue has been mitigated. Don't hesitate to pop into our community forum for all of your Xfinity questions and concerns.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I have been watching this forum since Oct. 8 and nobody using a browser on a PC has reported a fix. I now believe that the functionality will not return. What are our alternatives here, do the large streaming sports platforms let you record and fast
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
I have been trying to watch amcplus with no luck. I have cleared caches unplugged, reset box and still keep getting "tge page you requested could not be loaded" can you for the love of God fix this. Clearly it's a xfinity issue. As I can watch on my
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Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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