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Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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Your Home Network
WiFi cut off too early
I talked to someone today to cancel service however I needed the service up until November 9th. After hanging up the WiFi/internet was no longer working. I need it restored until November 9. Thank you
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Customer Service
Peacock
I accepted the offer for free peacock but don’t understand how to use it. It doesn’t appear to have an option in xfinity stream
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Xfinity Stream Website
Added Voice service No Pin sent
I added voice service to plan in early October. I was never sent a security pin to set it up. I’ve requested a new pin multiple times and never received anything. It is not setup, no dial tone and now I am being charged for the service that isn’t active
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Home Phone Service & Equipment
Thank you very much for this info. I appreciate your help.
Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
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Okay, here's what I just did and it worked. It's been a week since my RCS said it was connecting. I've tried everything with CoPilot and today I spent an hour at Xfinity. Nothing was working. I've been trying all of your suggestion
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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@user_v9ckgi ???? Huite?
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Unfortunately, the only way to enable the admin tools is through the Xfinity app @user_yx75qg. If you don't have a smartphone, you can access the app using an iPad or an Android tablet. Alternatively, you can temporarily log into the app on a friend
change ssid from pc
i don't have smartphone & i want to change ssid on new gateway. app doesn't work with windows
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Internet outage due to bad equipment.
We were new customers last May, and we placed our account on a seasonal holdin June since we go north for the summer. We had only had the service not even one month before we we left so the equipment was brand NEW. Upon returning we called the day before (October 24th) to restore service. Service wa
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Customer Service
Hello @user_0oiwml, and thank you for reaching out here on our Xfinity Community forums. We appreciate the detailed information you provided. Having cellular signal showing on the device while mobile data consistently stops working within a specific
Lack of data on cell, lack of xfinity Hotspot in my area
There is a localized Xfinity Mobile / Verizon cell tower failure causing a complete data blackout (0.00 Mbps throughput) within a 0.5-mile radius around my home address. Signal bars display , but zero packets pass through until traveling 0.5 miles away. Front-line reps refuse to open a Tier 2/3 netw
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Same here. It's been two weeks. I've done everything, like you have, but nothing works.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Moving asstance
hi, if it’s possible, if someone could help get my internet move setup, so I’m all ready to go for Thursday I also wanna make sure that I don’t have to return my modem. I wanna keep it with me for the move. Since the XB10 is not easy to get thanks
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Billing
My rcs with in the group chat with my sisters no longer works. I've done all of the things that have been provided and it still doesn't work.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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New upgraded router
I keep trying to upgrade to the new router for faster speed but the site keeps kicking me out. What do I do?
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Customer Service
I’m having trouble singing into my xfinity account
I just got a WiFi subscription using my email and phone number but when I use them to find my account id it says it can’t find it
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Sign-In and Account Management
I cannot receive Comcast emails after I arrived in Tokyo.
user_j7bdx7
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16 hours ago
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I cannot receive Comcast emails
Suddenly I am not able to receive emails at my Comcast.net account how do I restore this account- [Edited: "Personal Information"]
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