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Pretty slick-get my favorite phone and then don't deliver on your offers.Theft. The coral flip 7 was 8 months old and unlocked; I was to get nearly $28 a month to trade in for the fold 8. The phone was new condition; I got online when fold was comi
Xfinity stole my phone
I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T
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Setup 3rd Party Router on Fiber
Trying to do this: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet Read this: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4 Posting so I can DM support directly.
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Customer Service
As I have said several times...I already submitted a direct message. See https://forums.xfinity.com/conversations/x1/set-channel-manual-recording-button-missing/6a7c8a38b3ed1847a094da54?commentId=6aceaa51ab33d11226eba003 for the disappointing result
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question
Hey there, @user_403881 thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear that you are leaving Xfinity. We can assist you with the disconnection. Can you please send us a direct message with your full name and
Cancellation Request
Hi, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
Question
A similar problem happens recording CNN. CNN regularly changes the name of programs (including things like "special report" or "countdown to election" or "election update" or "debate" or "with John Smith" (which changes every time they change report
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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user_o4hdss Hello, I am sorry you are having issues activating your Peacock Premium account. Are you using the same email used in your previous account?
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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Hello, and thanks for reaching out here on the forums, user_iv2dz9! I apologize that Google Pixel phones are not yet compatible with the WiFi PowerBoost feature. As stated on the WiFi PowerBoost page, the only devices that are currently eligible are
Pixel phones and Mobile Wifi Boost
When will Pixel phones get Mobile Wifi Boost. It seems crazy Xfinity sells those phones and simlutaenously advertises the Mobile Wifi Boost but the two are currently incompatible! That's horribly misleading!
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Hey there, @user_g259vh, thanks for reaching out through Xfinity Forums regarding your DPP. We would be happy to look at the details of your promotion and DPP balance. Can you please send us a direct message with your full name and your full address?
DPP iPhone watch promotion
If a DPP $300 iPhone watch is started and the mobile plan canceled early, the promotion ends. Does this mean that the REMAINING balance on the 300 is now owed?
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SJJAX. I completely understand why you’ve lost confidence after having to contact us multiple times, especially after being told the previous bill would be your final one and then receiving another. We’d be happy to take a closer look at
Xfinity call center is not trustworthy
I have contacted Xfinity customer service multiple times regarding an incorrect mobile bill, most recently on October 15, 2026. The issue is that I was charged $20.43 for a mobile service associated with number xxx.xxx.0407, even though that mobile line had already been discontinued. Frankly, I shou
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Warriors Games
I wanna be able to watch the Warriors game so what do I have to pay you just to see the Warriors only
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Plan
Hello @user_52v0af, and thank you for reaching out here on our Xfinity Community forums and sharing your experience. We appreciate you taking the time to share what happened during your visit. We can understand how frustrating it would be to come int
Complaint about in-store employee
I need a new remote. I was instructed by an xfinity chat agent that I could avoid the shipping fee by driving to my nearest xfinity store to pickup a remote. When I arrived an employee mumbled that they didn’t have any and refused to offer any other assistance. I would like a replacement remote with
Question
Hey there, @hank_11, thanks for reaching out through Xfinity Forums. We are happy to help you with finding a new promotion. We do not want to lose you as a customer and want to ensure you are getting the best value for your services. I see you sent o
Promotional Offers for Existing Customer
Hi Xfinity, My current promotional offer is expiring next month. At normal price, Xfinity will be much more expensive than switching to AT&T. I was wondering if there were any offers for existing customers that could keep me from switching over. Thanks
Question
Please answer waiting for your response. Come on Xfinity response to me. How much would it cost me per month for a a channel to watch the Warriors game Only
Diamond member reward
As a "Diamond Member," Xfinity offered me a free lifetime subscription to Peacock Premium and NO ONE at Xfinity has been able to activate it for me I have spent hours on the phone with various people at Xfinity, some of them promised that they would resolve the problem, but the service is still not
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What would it take for me to watch the Warriors games? How much would it cost me per month
Diamond member reward
As a "Diamond Member," Xfinity offered me a free lifetime subscription to Peacock Premium and NO ONE at Xfinity has been able to activate it for me I have spent hours on the phone with various people at Xfinity, some of them promised that they would resolve the problem, but the service is still not
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Thanks for reaching out here on the community forums, user_ud794y! I'm sorry to hear your service was disconnected in error. We can definitely take a closer look to see what can be done to restore your service with the plan you had previously! Please
Restore original plan after mistaken disconnect
Xfinity's chat agents confirmed my internet was disconnected by mistake and my original plan wasn't transferred correctly. Please restore my original 1 Gig plan and documented discounts, and credit the downtime. I don't want the $60, 12-month replacement. Can an employee help?
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I waited for over 25 minutes and finally just gave up and of course your support team responded after I had already left. This is pointless.
Cancel service
I just had surgery and lost my ability to speak. Xfinity keeps trying to call me but I can't talk, how hard is this to understand?
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Hi, @user_s8gb1i! Thanks for reaching out about the account. I hope you are getting settled into your new home. We are glad to check on this and ensure things are perfect. The final statement with the billing corrections comes by USPS mail a few week
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Kept getting charged after disconnecting with rep on phone call.
Good evening, I recently cancelled my service due to moving into a new home in a different city that does not have Xfinity available. I've been disconnected for about a month and had already switched to another provider for the remaining tenant. Somehow I got charged for the current month. Please he
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