Xfinity Community Forum

Xfinity box damaged by snowplow

Xfinity box near my house is damaged with cover off it and now I have no wifi

Question

•

Customer Service

5

1

0

I did find the following. Common causes can include inaccurate Comcast POP/IMAP settings, active firewall restrictions, or premature session termination, resulting in incomplete imports.

XfinityJon

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

@XfinityBradM The message was sent as directed on March 17, 2026. Problem reoccurred on March 22. No reply from Xfinity as of this date.

firefox33

replied

15 hours ago

to the conversation:

0

Error TVAPP-00331

Using Roku stick can’t replay last 3 recorded NASCAR races. This is a new issue, have been recording these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku sticks and same problem on all 3. I have a non Roku tv which will play back with no problem. I have powered off Roku stic

Question

I have not changed my email for years. My password works perfectly on the website and it actually works well in the google transfer when it asks and authenticates. The next step is to migrate and that's when the error happens

hroruser

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

Have you recently changed your Comcast email address at all? Are you currently able to log into our website with no issue?

XfinityJon

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

@XfinityVianney I go through all the commands from google mail....enter the Comcast email, it is authenticated by google, then enter the Comcast password, it then asked to continue migration and the response then is "error, this cannot

hroruser

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

I go through all the commands from google mail....enter the Comcast email, it is authenticated by google, then enter the Comcast password, it then asked to continue migration and the response then is "error, this cannot be imported right now, try aga

hroruser

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

U

Richard - cleaning caches, clearing history and restart plus cold boot doesn't solve problem. Using Edge, Win 11 S, I3 on Hp Laptop running Eset Essentials. Couln't access bill pay after first encounter. Apparently will have to live with it but real

user_4hfanf

replied

15 hours ago

to the conversation:

0

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

Question

I did look into this further, I did locate the program you are referring to Shuttle Cloud. It does show that it is compatible with our email service. What error or what issue are you running into?

XfinityJon

replied

15 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

@mypolina1 Thanks again for connecting with us today. We were happy to help.

XfinityLinda

commented

15 hours ago

to the conversation:

0

billing

Hi , I am having issues as usual with billing that is all over the place for the past couple of months. It has not bothered me as it has been lower then expected but now it is climbing back above what I had my contract last approved for. Looking for help from the great team that works on here as usu

Question

It’s regrettable to hear about your frustrating experience @L1ngus — this is never how we want our customers to feel. I completely understand why you might be skeptical, but our team would be more than happy to review your previous ticket

XfinityAlyssaA

replied

15 hours ago

to the conversation:

0

CLOSED CAPTIONING

I depend on closed captioning. Unfortunately, the state of the art in the 21st century leaves a lot to be desired. Specifically: On multiple occasions, I have recorded "Emma," a 2014 series that has been appearing on one of the local PBS stations, KBTC. It's been available for twelve years and shoul

Question

Accepted Solution

Official Solution

Thanks again for taking the time to post here on our community forums and giving us the opportunity to look over your account if your legacy plan included the Disney+ and Hulu bundle. I apologize that we found that only our Next Gen 1 Gig internet pl

XfinitySean

commented

15 hours ago

to the conversation:

0

U

Does my bundle qualify for Disney Plus

I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?

Question

U

Need Technician

Need to schedule a technician visit for a co ax installation, we have no co ax or Ethernet outlets at our residence.

Question

•

Customer Service

11

1

0

@EG Thanks! @totodile32 We appreciate you reaching out here in our community about the MoCA installation. We're happy to help. We'll continue in your Direct Message for now to collect your name and address.

XfinityLinda

commented

15 hours ago

to the conversation:

0

T

Need help installing MoCA coax ethernet connection on my house network

I have a XB8 that has MoCA capability but I don't know where my coax cables in my box outside my house which rooms they go to, how would i identify which cables go where and if they are electrically hot/active or not. I also need to replace a splitter, as the splitter I currently have does not suppo

Question

@user_ganms3 How to contact comcast email department Can you tell us what the problem is that you're having?

Again

commented

15 hours ago

to the conversation:

0

U

comcast email account

How to contact comcast email department

Question

A DM? Xfinity has my phone number and I have spoken to the head of Xfinity Accessibility several times and NOTHING has been resolved. Please explain just how a DM is going to achieve anything? It will just be another run around and more lies.

L1ngus

replied

15 hours ago

to the conversation:

0

CLOSED CAPTIONING

I depend on closed captioning. Unfortunately, the state of the art in the 21st century leaves a lot to be desired. Specifically: On multiple occasions, I have recorded "Emma," a 2014 series that has been appearing on one of the local PBS stations, KBTC. It's been available for twelve years and shoul

Question

@XfinityVianney thanks for your reply. But I want to migrate my all past Comcast emails to gmail, not access my Comcast emails through gmail. I want to get rid of Comcast and avoid migrating to yahoo. why am I having

hroruser

replied

16 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

U

My Account

Took me 3 hours talking and explaining to Xfinity thar Peacock was offered free by Xfinity for a customers. But after signing in Peacock still was charging so I decided against it. About 10 minutes after my decision Xfinity sent me an email with added services and thanking me for the addition. Took

Question

•

Billing

7

1

0

no not Shutterfly as you are thinking...shuttercloud is what google uses to migrate other email accounts to gmail. You access through gmail. I want to migrate all emails to gmail account from Comcast. Otherwise Xfinity will make us migra

hroruser

replied

16 hours ago

to the conversation:

0

U

migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

@atombrew4 What do you mean you "created a Yahoo mail account on your iPad"? You should still be able to access your @comcast.net emails at https://mail.yahoo.com/ you just log in with your @comcast.net credentials. Did you create an xxxxx@yahoo

Again

replied

16 hours ago

to the conversation:

0

Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?

Question