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Hello @user_vedys2 I am very sorry to hear about your experience trying to pay the mobile bill. You mentioned something about multiple accounts so I will want to take a look into that and see what is going on. But once we locate the account with the
Bill Pay
Dear Xfinity Mobile / Comcast Executive Leadership Team,My name is [Edited: "Personal Information"], and I am writing from [Edited: "Personal Information"]. My primary number is [Edited: "Personal Information"], with additional lines [Edited: "Personal Information"] and [Edited: "Personal Informatio
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Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,
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Customer Service
Serial Number Mixmatch
Hi, I have been with you guys for years and my phone had gotten broken last year and I got a replacement sent to me. I tried to do any early upgrade and send the phone back in and you sent it back to me saying the serial numbers don't match when thats the phone you sent me. Now they are wanting me t
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Devices
Bill Pay
Dear Xfinity Mobile / Comcast Executive Leadership Team,My name is [Edited: "Personal Information"], and I am writing from [Edited: "Personal Information"]. My primary number is [Edited: "Personal Information"], with additional lines [Edited: "Personal Information"] and [Edited: "Personal Informatio
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Billing
Is xb10 available in the 46936 area
I’m wondering if the xb10 is available got greentown 46936 area?
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Customer Service
Hello, @user_4f69ic thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help ensure your Xfinity Mobile lines are about to get cancelled if your still needing assistance. I see one of the
Cancel my mobile line
I have been calling every number listed on the xfinity website and am in a loop an unable to cancel my mobile lines. How I cancel my mobile lines?
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To assist further @user_mtux2n Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Xfinity call guard not working [Edit]
I have upgraded my plan the three phones on my account. Two of the work. One does not, mine, [Edited: "Personal Information"]. I have reinstalled it, cleared cache, cleared data, reinstalled it. Nothing works. What is my next move to activate this feature on my phone. [Edited: "Personal Information"
Question
@user_rkbjb6 Thanik you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify how we can help you? Are you looking to bring a line to Xfinity Mobile, or is this a device unlock request?
IMEI coming up not compatible
I am doing a body my device is unlocked I checked compatibility with ATT & Tmobile my device works fine on their their network I have a Flip 7 on Verizon network I need assistance to bring my phone back
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No, the Call guard will not activate on my phone. It shows that I have the correct internet program. It's successfully installed on my other two phone numbers.
Xfinity call guard not working [Edit]
I have upgraded my plan the three phones on my account. Two of the work. One does not, mine, [Edited: "Personal Information"]. I have reinstalled it, cleared cache, cleared data, reinstalled it. Nothing works. What is my next move to activate this feature on my phone. [Edited: "Personal Information"
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Remote response time very slow
It takes 20 seconds from the time I enter a channel on the X1 remote for it to show up on the TV to select.
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X1
user_p5ugrw 😀👍 Always a pleasure to help a valued member of the Xfinity family!
Email on iPhone
I can’t get email on my iPhone. Works in all my other devices. Keeps asking me to enter imap password and it gives me an error message each time. I’m using iPhone Mail app.
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Thanks, I will give them a call.
Email on iPhone
I can’t get email on my iPhone. Works in all my other devices. Keeps asking me to enter imap password and it gives me an error message each time. I’m using iPhone Mail app.
Question
Greetings, @user_009017! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting help with your account, but you have
Terrible Customer Service - Need Help
Still not getting any help regarding service changes that were to happen on my account. I'm tired of the delay tactics. I just need this taken care of now. Please let me know who to send a direct message to please.
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Terrible Customer Service - Need Help
Still not getting any help regarding service changes that were to happen on my account. I'm tired of the delay tactics. I just need this taken care of now. Please let me know who to send a direct message to please.
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Customer Service
@user_c0c9dm Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it is to run into errors activating ESPN Unlimited. Just to clarify, are you clicking this link: Xfinity.com/yoursubscriptions
ESPN unlimited
Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a
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Greetings @user_au9nfm , your post was made private because it contained personal information. Public forums equals, not the best place for private information. Please make sure you review the Xfinity Forum Guidelines to ensure that you remain within
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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user_p5ugrw Appreciate the update. If you are getting an IP blacklist notification you would want to touch base with our Customer Security Assurance (CSA), they are a specialized team at Comcast focused on online security, protecting customers from p
Email on iPhone
I can’t get email on my iPhone. Works in all my other devices. Keeps asking me to enter imap password and it gives me an error message each time. I’m using iPhone Mail app.
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Cute, you Privatized my public complaint on your public forum. Regardless, please give me guidance as to who is the appropriate person to serve this Administrative Complaint to. In the Alternative, please give me the Appropriate Address for th
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
Question
user_f2e049 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for the experience you have had so far. Being transferred from person to person, having services disconnected, and seeing tickets closed without any resolut
XfinityChristy
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Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,
Question