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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Existing customer – promotion ending and bill increasing from $51 to ~$90
Hi, I’ve been an Xfinity Internet customer since 2024 and would prefer to stay with Xfinity, but my pricing has continued to increase as promotions expire. I paid around $35/month through most of 2025, and since December 2025 I’ve been paying about $51/month for 300 Mbps. I’m currently paying $51.47
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@user_x98c3x no, I do not have a yahoo.com email address nor do I ever in my life want one. I am so disgusted with Yahoo. They gave me a new Comcast or at least that’s what I’m calling it but again they were unwilling to help me change
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_mxn3z9 thank you for using the Xfinity Community Forums page to reach out today. I know how important it is to have accurate billing so let's see what we can do to get your account corrected. Please send us a direct message with your full name
Formal Dispute: Duplicate Partial Billing
I am writing to request a formal corporate review of a highly frustrating, broken account migration process that has plagued my service since sign-up. I expect this issue to be handled seriously by an escalation specialist. To transition to a new promotion, I opened a new account on September 5, 202
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user_qpqsr9 thank you for using the Xfinity Community Forums page to reach out today. If the internet service is included with your residence, their should already be equipment stored on the property. We will just need to get you activated today. Pl
Activating internet in new apartment
I recently moved in to an apartment that has group internet for the complex. I already have an Xfinity modem, can I use that or do I need a new one. And if I can how do I activate the new internet
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
My last bill was September pymt. Can someone explain why a $127 dollar bill was sent to me for pymt. Equipment has been returned, I was informed once the September bill was received it was a done deal. Need a representative to contact me ASAP thank you in advance
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Concern moved here to the Customer Service help section.
INTERNET OUTAGE
Hey Ive been in an internet outage for the last 48 hours. the app keeps on updating saying that there are repairs in progress, just wanted further accurate information as to when the issue will be resolved.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel my account
Hi, my two-year promotional rate has expired, and my monthly bill has increased to $115.54. That’s too expensive for me, and I’m considering switching to another internet provider. I’ve been a customer for two years, and I’d prefer to stay with Xfinity if you can offer me a better rate. Could you ch
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Thank you for reaching out, @user_72n3o7 . I'm sorry to hear you're having trouble with both the website and the AI assistant while trying to cancel your service. Please send us a Direct Message with your full first and last name and your complete se
cancel service
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
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Hi there @user_q0r6um Thank you so much for reaching out on our Xfinity Community Forum, I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Si
Billing
I canceled my service last year on Jan 7, 2025. A of match i have had a charge off account with Xfinity with the representatives telling me it's due to early termination of service and unreturned equipment. When I canceled service I went in person to return my equipment and pay all charges. I was to
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel service
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
you haven't sent me my modem
I'm waiting for my modem since september 28th, and didn't even received a tracking number
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Xfinity derives - Internet
I had a great experience with a representative by the name of Krizha today. I spoke with a rep in August regarding my seasonal hold request and unfortunately I did not inquire on his name. He assured me that the request would be put in place. This did not happen. I then spoke with a rep by the name
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Xfinity Compliments
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I canceled my service last year on Jan 7, 2025. A of match i have had a charge off account with Xfinity with the representatives telling me it's due to early termination of service and unreturned equipment. When I canceled service I went in person to return my equipment and pay all charges. I was to
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If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
EG
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16 hours ago
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Cambio de contraseña
Ocupo cambiar la contraseña del wifi
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