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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
I need to have my internet cable buried
Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?
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Thank you for reaching out, @TimDH . We understand your concern, especially since you subscribe to a higher TV package to watch local Minnesota sports teams. The Minnesota Wild recently announced new viewing options, including the Wild+ streaming ser
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Delinquent balance
Subject: Urgent: Account Dispute / Demanding Itemized Statements for Legacy Collections Hi Xfinity Support Team, I am writing to formally dispute an alleged legacy balance that has reportedly been sent to collections. I recently received a text regarding this matter, and I require immediate verifica
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Billing
Xfinity so slow to fix and address issues only mlb network has this issue fix it now
MLB Network audio video not matching
Audio is completely off today on MLB Network, at least 10-15 seconds off from video. Happening on all programming plus commercials as well.
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I activated the StreamSaver bundle on June 15 and all services were easy to activate, except Apple TV - keep getting the same "Something Unexpected Happened" pop up that no one has been able to resolve for over 3 months!! Escalated to supervisors, te
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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Marked "solved" topic now being closed.
Request for EPON Member-Owned Router Provisioning – XER10 / ONU
I recently had Xfinity 1 Gig fiber installed at my home. My installation includes a separate fiber ONU connected via Ethernet to an XER10 gateway. I have my own TP-Link Omada network and would like to use my existing gateway directly connected to the ONU, eliminating the need for the XER10. I unders
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I sent the DM, but you are not a recognized official employee and do not come up with the search function
Why can we not talk to a US based representative during normal Mon-Fri business hours?!
I have had it with non US based representatives!!! They do not care! The rep is now trying to tell me to contact some 3rd part tech support company to fix my problem!! It is not my equipment that is the issue. It is the Xfinity owned filter installed at the street level that is faulty! The rep said
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Good afternoon testenerson. While you will be able to access some of your content from the Xfinity Stream App at your second home, if you are not connected to the in-home WiFi that is associated with your cable account, you will not have the full acc
Streaming at my second home
I would like to stream Xfinity using the Amazon FireTV device and the Xfinity app. I have a cabin as a second home and would like to stream there
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Hey there, @user_vg2g5y - You've come to the right place for support! Our team is more than happy to look into this and help in any way we can. First, have you already used the Xfinity Assistant to request a line burial?
I need to have my internet cable buried
Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?
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Hello, @user_jh7g23! After confirming the original code was still active and ready to use, we heard that you'd be visiting an Xfinity Store in person, but we haven't heard from you in a few days. Has everything worked out for you?
Membership/Benefits Redemption Code
I need help getting my smartwatch redemption code reissued. The system consumed my one-per-account Membership Benefit when I claimed it, even though the promotional code was never actually used. Can someone in Membership/Benefits please verify the code was unused and restore/reissue the benefit. Tha
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user_3ak143, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Abhishek and their leadership. We always want you to have the best experience possib
Great customer service
Today, i had the pleasure of speaking with Abhishek for my xfinity assistant. They were absolutely great. Answered al of my questions and confusion very promptly and with no attitude. This was very much appreciated. I got the information and clarity that i needed to ensure that i did not need to fur
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Do you know if you have the settings on your iMac client for IMAP or POP accounts? I ask because IMAP accounts retain messages and folders on the Xfinity side, and when deleting/re-adding the email account, it shouldn't delete any saved emails and sh
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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Formal Complaint – Promotional Offer Not Honored – Request for Executive Escalation
Earlier this week, I received an outbound call from Xfinity offering me 1 Gig internet for $50/month with a 5-year price guarantee. I wanted to accept the offer, but when I contacted Xfinity afterward, I was told that the promotion was no longer available. I have since spoken with multiple represent
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Customer Service
Is this STILL the case -- as of Sept 2026 --- OPTIONAL with NO Sunsetting date? I am seeing a rash of articles in my current news feeds that mention "the end is near!". I only occasionally use webmail... have no idea whether
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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I do apologize, @user_9tje6e for the experience you had. Can you please send me a dm with your full first and last name, along with your full service address, so that we can look further into this service issue for you. Here are the detailed steps
Why can we not talk to a US based representative during normal Mon-Fri business hours?!
I have had it with non US based representatives!!! They do not care! The rep is now trying to tell me to contact some 3rd part tech support company to fix my problem!! It is not my equipment that is the issue. It is the Xfinity owned filter installed at the street level that is faulty! The rep said
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It certainly isn't updated when it goes out and it just started going out over the past couple of days. 2-3 times a days up to 3 hours at a time
Why am I experiencing so many outages as of late!?
I experience random outages and I cant speak to ANYONE about this since you use AI!!!!!
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Have confirmed this issue only mlb network audio is delayed it’s so annoying fix this now xfinity
user_9l23ty
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15 hours ago
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MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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