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Hey @user_1rptji , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding ESPN Unlimited. I would be more than happy to offer my assistance looking into this further

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unable to activate ESPN Unlimited

Please help! I am trying to activate my ESPN Unlimited subscription and when I go to my Services & Subscriptions there is no activation button. There is only an ESPN logo with no status! I have tried this from my phone, my tablet, and my Windows computer. I have attached a screenshot. When I click o

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Cancellation

I submitted a cancellation request by phone yesterday, but I haven’t seen any update in the app and haven’t received a confirmation email. Can you help me confirm that it’s actually being processed?

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@user_pb4rn2 Thanks for reaching out to us. We do apologize for any inconvenience you're having with paramount plus on the Xfinity X1 platform. Have you tried clearing caches and cookies on your X1 cable box? Also, have you tried accessing paramount

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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They are liars.

Do not believe anything customer service services to you. I canceled my mobile plan a month and a half ago, but they conveniently forgot to cancel it, and I was billed for an extra month that I did not want. now I found out that when I called to change my Internet plan two weeks ago that she lied ab

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Need Immediate Attention

I am requesting an immediate escalation regarding an unresolved service outage and a missed technician appointment. Our Comcast/Xfinity service has been out since Wednesday. We had a confirmed technician appointment yesterday between 5:00–7:00 p.m. We confirmed the appointment and subsequently recei

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Error 1 year promo mobile service

I am trying to sign up for the 1-year free mobile promotion. I currently have zero mobile lines, but the online checkout says I am over my line limit. Please check my account's credit tier or line capacity limit and manually override it to allow the new line.

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Dispute debt

I want to dispute a debt of $117 I never get a debt with you I paid everything I don’t understand why you report me and affect my credit score if I paid everything delete this debt and get out of the collection report

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Keeps telling me there ia a problem

My rv will not connect it shows having trouble restart

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Drop the tv and keep the internet

I cannot continue to pay $265. per month. I want to eliminate the tv, which I haven't used in years and keep the internet. If that isn't possible I'll return all the equipment ASAP and close the account. Thank you!

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Unable to pay bill

The website appears to be not allowing me to pay my bills. I tried calling (unable to process, call back later it said), tried on mobile (Something went wrong, please try again later), and of course on the website for the past few days. I was not notified there would be an outage or whatever is goin

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Thank you for responding. I appreciate your assistance. The $2,520.79 refund has now been returned to my original payment method as of today, September 24. There are still unresolved aspects of this matter that I would like to address, particularly t

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Executive Customer Relations Escalation – Undelivered Mobile Device Returned / Line Incorrectly Activated

I am requesting escalation to Executive Customer Relations regarding an unresolved Xfinity Mobile device, activation, and billing issue. On September 10, I purchased a phone through my local Xfinity store in Olympia, WA. I specifically told the representative that I was leaving town September 14 and

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Wrong Movie

I am trying to watch a movie called “Shiver” on Fawesome.tv, but a different movie with the same title keeps playing instead. I originally found the movie while searching on the X1 platform, and the listing for the movie said “Play on Fawesome.tv”. Both movies are from this year (2026), but my movie

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Xfinity DPP Issue

My DPP limit was changed on the new address. The old address had a DPP limit of $ 8000 and it is now dropped to $ 2000. This is causing issues, while upgrading my phones. I tried contacting Xfinity on this multiple times, but no resolution was provided. I even gave consent for a soft credit check, s

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Add spouse’s name on bill.

Add spouse's name to bills Hello, I’ve added my spouse as a Manager to my account with the main goal to see his name on bills. Please advise what I should do to add her name to our bill? Bests,

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Billing

Why did my bill go up over 100 dollars?

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THIS ACCOUNT IS CLOSED

MULTIPLE TIMES I CALLED XFINITY, MULTIPLE TIMES I TOLD THEM THE ACCOUNT HOLDER HAS DIED AFTER A LONG LIFE OF 97 YEARS. I WAS TOLD RETURN THE EQUIPMENT AND THE ACCOUNT IS CLOSED, THERE'S A REFUND OF $53.00. I HAD THIS COVERSATION WITH XFINITY MULTIPLE TIMES AND WAS TOLD THE SAME THING: NO PROBLEM, WE

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Hi there, I've been messaging with someone about setting up an appointment. Can you help me find that? 

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How do I schedule a survey line drop relocation visit appointment?

I need my Comcast line lifted a few feet to clear the roof for a shed I am building. How do I go about scheduling an appointment? I just had my PG&E line raised and making an appointment for Comcast is just the next step but I'm not sure how to go about setting it up.

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V58 error message

"I am using a TiVo box with a Motorola CableCARD. My channels are showing a V58 error. I need a technician to manually input my Host ID and Data values into the billing system and send an Invalidation and Re-Auth Signal (Cold Hit) to repair the card's pairing."

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Internet

I recently bought a plan for my home and I was told it would be delivered 2 biz days but it was delivered already and I am not in my new appartment yet it was left at the door what if its stolen

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Porque mi cuenta se suspendio

Intento hacer un pago y la aplicacion me bota error

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