Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (479.9K)
Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get
Question
•
Channels and Programming
Hello user_a59bhs We are happy to help investigate this line bury for you. To do that we will need to do a bit of research for the location. Could you please send our team a direct message with your full name and full address? Our team can mos
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been the
Question
Well that is pretty ridiculous! You are no longer offering something that we are paying a premium for, so why would you not offer a pro rated discount on our bills. I can't even believe you didn't automatically do this already but the fact that you h
Refund?
So now that you’ve eliminated the NFL Network AND Redzone…… will I be refunded a portion of the ridiculous $306 you charge me every month? Or do you just keep it?
Question
Thank you for confirming. If you could send our team a direct message with your full name and full address, our team can check to see how we can assist with getting your services activated. To send a "Direct Message" ("Private") message: &bull
Outlet Activation
Hello - I moved into an apartment with a bulk plan. I need my outlet activated. I've spent several hours on the phone already - the last time we were getting somewhere but I got disconnected and did not get a call back.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been the
Question
user_g9n1b The direct message option is only available after you had made your first post, and since this was your first post, you might need to sign out and back in for that option to pop up.
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
Question
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
Question
•
Customer Service
customer support for my landline phone which has been hacked
A hacker got access to my landline number and used it to try and transfer money out of my Fidelity account. Fidelity says my phone is compromised and needs to be made secure
Question
•
Sign-In and Account Management
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$10 checking account autopay discount
I added my checking account to get the $10 auto pay discount and paperless billing, but my bill hasn’t reflected it yet and it still shows the full price. I know they say it takes up to a billing cycle to apply but I know that’s usually not true and that it reflects within the same month you do it m
Question
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been the
Question
•
Customer Service
$10 checking account autopay discount
I added my checking account to get the $10 auto pay discount and paperless billing, but my bill hasn’t reflected it yet and it still shows the full price. I know they say it takes up to a billing cycle to apply but I know that’s usually not true and that it reflects within the same month you do it m
Question
•
Billing
user_djq42p We may have to check the address in the system to see if a maintenance order was created, which is commonly done to have the network lines installed at an address. These types of work orders do not appear online to view as an installation
How to cancel cable line installation
My account shows that there is no service order on record but subcontractors keep showing up to dig the lines up to my house and we have decided we want to cancel going forward with any installation. I keep calling the customer service number and they just say we don’t show any order for you. Then w
Question
I scheduled my activation for May 27th - which it wasn't. I think when I called the next day they said the service was active but the outlet was not - and I would need to get a tech on site to do it. I contacted our property and they also said the s
Outlet Activation
Hello - I moved into an apartment with a bulk plan. I need my outlet activated. I've spent several hours on the phone already - the last time we were getting somewhere but I got disconnected and did not get a call back.
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sneaky Xfinity
Really don’t even know if I can trust them anymore. Was offered this great deal, free Hulu free Disney+ and a lower bill if I switched my mobile phone service to Xfinity.. Didn’t see a change in my bill so I gave them a call agent was telling me they didn’t see any offers activated so I was lied to
Question
Good morning @inqipad. To confirm, are you looking to activate your service, or to activate a new outlet in another part of your apt?
Outlet Activation
Hello - I moved into an apartment with a bulk plan. I need my outlet activated. I've spent several hours on the phone already - the last time we were getting somewhere but I got disconnected and did not get a call back.
Question
Thanks @EG!Good afternoon @user_fiizsd. Can you provide some more details about what happened?
XfinityRaf
commented
17 hours ago
to the conversation:
0
Gateway
Sent me new gateway within 1sr year why??and is it free
Question