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No my fdx symmetrical internet service is stil stuck on my previous asymmetrical service and seems that no what to do or how to properly reprovisione the service or the xb10 or even help 👎🏾👎🏾👎🏾
Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b
Question
Hello @user_ptyccd, I can certainly understand how frustrating this must be. When checking if the connections are tight, did you happen to see if there was a splitter also connected?
Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?
Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t
Question
Concern moved here to the Customer Service help section.
Router Did Not Get Delivered
Good Morning, I am currently moving and so yesterday, I got a message that the router was delivered however I was not home. I got an email yesterday with a picture saying the router was delivered. The router was not delivered to my apartment because I checked late last night and earlier this morning
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Community Best Answer
Plug it into the A.C power outlet (don't plug in the coax cable). When it powers up, reset it to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 25-3
Reset gateway after activating new gateway
Just disconnected old gateway, connected new one and activated it. Cannot find instructions on how to delete info from old gateway and do a factory reset so I can return it. It is not connected to anything. Thanks.
Question
Good Morning, @user_kmvoxv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your payment arrangement, I completely understand where you are coming from. We are ver
Delayed Payment
I am trying to set up a payment arrangement for the 5th of August. Xfinity Assistant offered the arrangement, but the payment-arrangement page returned an Xfinity error and would not complete. I also tried the chat and text-support paths and was repeatedly redirected without reaching a live billing
Question
Hi there @user_1yzay3 Sure! Please click the link below for more info. Let me know if this is helpful. https://www.xfinity.com/support/articles/using-call-guard
iOS 26.5: Xfinity Mobile 'Spam' call filtering not silencing calls / not sending to voicemail
I'm having an issue with the Spam call filtering feature on my iPhone (iOS 26.5) with Xfinity Mobile. Under Settings → Apps → Phone → Call Filtering, I have the "Spam" toggle turned on, and Unknown Callers is off. According to the description right there in Settings, calls identified as spam or frau
Question
Just got my HD-DVR replaced because it died two days ago. Tech came out and replaced it with a wireless HD-DVR (no coaxial!). I went into the streaming app and now all is synch'd/fixed/matching! Looks like updates/upgrades in Comc
Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!!
Subject line cannot state it any better - "Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!! This is now the second time this has happened in the last 9 months.
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Hello, @user_5g9je9! Our team is till here and happy to help. Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conve
complain about cancellation problem
I need immediate assistance from an official Xfinity employee regarding my account. Timeline: On July 2, I called Xfinity to cancel my internet service. The cusomer service lady suggest me to suspend it with a monthly fee of $8 which she could offer a credit of $24 to my account to cover the fee. I
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill in Spanish
My Xfinity bill has somehow gone from English to Spanish. I contacted customer support and it seems like they don't understand why. Help!
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We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with our teammate and their leadership. We always want you to have the best experience possible. Mon
Amazing service
I couldn’t remember his name and the call disconnected before the survey option came but today is his birthday and he was absolutely pleasant and very quick to fix my issues. Great man and conversationalist through the wait lol. thank you!!
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Community Best Answer
Closed
Reset gateway after activating new gateway
Just disconnected old gateway, connected new one and activated it. Cannot find instructions on how to delete info from old gateway and do a factory reset so I can return it. It is not connected to anything. Thanks.
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Your Home Network
@pcboiler @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
Inconsistent connection drops
*New, potentially simpler to understand event logs in the first posted comment Some sleuthing by me at the end comparing the modem history with my Chrome plugin to monitor internet connectivity. I've replaced both my modem (on my second Arris S33V3) and router (just switched from Google Home to TP-L
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@user_f8ohca, while some gateway settings are managed automatically, we would not go in and adjust security settings. If you believ you have an online security issue, you can report it belowhttps://spa.xfinity.com/contact-us
Modem has low security
I got a phone call saying my modem was changed to low security. Is this a scam?
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@user_3v4gtb I appreciate you making us aware that you're still receiving a bill even after returning the equipment at the store. I would be more than happy to review your account to see what's going on. Please send a direct message by clicki
Importante
Buenas tardes, me llegó un Bill a Edited: donde tengo que devolver, los equipos de Internet pero ya fui, y los entregué directamente a la tienda no entiendo qué está pasando porque me quieren cobrar dos equipos y ya no tengo ninguna en casa
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Hi @XfinityBrianH, the appointment unfortunately went well. No issues were detected on the line or equipment in the house with the trace test (hardwired) directly on the modem with no dropped packets, as the node be-33841-cs24.nota.fl.ibone.comcast.n
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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@XfinityDemetrise What do you mean by that? Can you provide more details?
iOS 26.5: Xfinity Mobile 'Spam' call filtering not silencing calls / not sending to voicemail
I'm having an issue with the Spam call filtering feature on my iPhone (iOS 26.5) with Xfinity Mobile. Under Settings → Apps → Phone → Call Filtering, I have the "Spam" toggle turned on, and Unknown Callers is off. According to the description right there in Settings, calls identified as spam or frau
Question
@user_kdd2iu Thank you for making us aware that your bill is now in Spanish. Don't worry, I can definitely help you update the settings on your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, cli
XfinityRaul
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Bill in Spanish
My Xfinity bill has somehow gone from English to Spanish. I contacted customer support and it seems like they don't understand why. Help!
Question