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Hello, Thank you for your assistance in resolving this issue previously. My understanding was that the matter had been closed after the remaining $24.99 balance from the May bill was removed from my account. However, I recently received a new bil
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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@XfinityDilary Hello, I have already sent a direct message to xfinity support as I noticed this explanation given on other forums I have read. I just now added my name an address to that direct message. I have not had a response t
Unresolved months long issue with credit for turned in phone
My daughter got a new phone 1-26. We talked with an agent on the phone directly to do this. New phone received in the mail. Old phone was sent in received and credit issued. We never asked for a new number. That agent assigned a new number. We did not realize this until along the next bill an email
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@0x90 Nope, not fixed though I have definitely seen 1200/1200 so your issue feels more like a strict profile issue than mine. I'm less sure it's merely a profile issue on my end and wonder if it's also further upstream. The pattern being:1. Once upo
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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@XfinityRaul I have been trying to reply as you have suggested and no answer as usual. I need my account fixed, I CANNOT afford to make a double payment this month and then another $300 next month because of a damn service call. [Edited: "Inappropri
Billing
Friday the 31st of July I paid my bill before I moved to my new address and had my account transferred. The problem is, is my account got deleted and you all gave me a new account which now says I owe another monthly payment which I dont have and wont have til the 1st of Sept. My bill is paid and ev
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cannot get chatbot to cancel service
ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.
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Hey there, sean251! Thanks for bringing your old account disconnection issue to our attention. You have reached the right team to assist you with this matter! Please send us a direct chat message with your full name and complete service address to &l
My account still active after disconnect order was system-canceled
Hello Xfinity Digital Care team. I need online-only, written assistance closing one older Xfinity Internet account. A separate new Xfinity account at the same address is active and working and must not be changed. A prior disconnect order for the older account was placed, but Xfinity chat agents con
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No Coax Outlet
Hello, I was unable to find a Coax outlet in my home. I did find a satellite dish cable that runs to a splitter. I’m not quite sure what I should do!
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Customer Service
user_7r4716 Thank you for working with my team to get your Xfinity service running smoothly! Our forum page is an excellent resource to find answers to all your Xfinity questions, and you can always manage your account, troubleshoot, and get help thr
Very low downstream power levels
My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear
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Oh no, you did not waste my time at all, @user_kghqlc . This is exactly why I'm here, to help with any questions or concerns you may have. I completely understand and respect your decision to be cautious with your personal information. If you change
Plan Change
I attempted to change my plan without success. I tried both the website and chat (no change). I can't bring myself to understand why this is so difficult. To delete the old plan and register a new one seems simple enough to me. Any help here would be greatly appreciated.
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@user_p6wrem FWIW, that is for the DOCSIS WAN / managerial side of the modem It means that the ISP (Comcast in this case) uses only an IPv6 IP address to talk to the modem for backend management purposes. That part is normal.
Upstream change at the neighborhood node causing speed drop, modem cannot speak to neighborhood node. Modem stuck in IPv6 Provisioning Mode
My internet speed is capped at 250Mbps on my gigabit plan. I looked at my modem diagnostic page, and my second OFDM Downstream channel fails to lock, while the first is showing massive correctable codewords. Due to the modem's inability to receive data from the neighborhood node it is locked in to I
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I apologize for wasting your time and thank you for your help. I am just unable to provide the information you requested here. I think I know what my next move will be. So again, thank you.
Plan Change
I attempted to change my plan without success. I tried both the website and chat (no change). I can't bring myself to understand why this is so difficult. To delete the old plan and register a new one seems simple enough to me. Any help here would be greatly appreciated.
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Was this ever resolved? I am having the exact same issue and suspect it's it's an issue with the modem's boot profile. I have chatted with support via the Xfinity app numerous times and had a tech visit with no improvement. ~1200Mbs down and around 5
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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user_5pvugz Welcome to our community forum! I live on a strict budget so I understand the importance of finding the best pricing. While I don't have access to new-customer promotions, I can definitely check out what's available! Please send us a dire
Existing customer – 500 Mbps promotion expiring, looking to renew
Hi Xfinity Support, I’m an existing Xfinity Internet customer with the 500 Mbps plan. I’m currently paying $45/month, which includes a $40 promotional discount that is scheduled to expire on August 18, 2026. I would like to continue my Xfinity service at the same address and keep my 500 Mbps plan. I
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Thank you for reaching out here about that issue with your refund amount. I am sorry to hear that has not been received yet, and I will be happy to look at the status of that from here. In order for me to access your account I will have to ask you to
Never received promised refund/ balance sent to collections
I was promised a refund over a month ago, but I still haven’t received it. I contacted Xfinity multiple times, and each time I was told the refund would be processed within a specific timeframe. None of those promises were fulfilled. While I was waiting for the refund, the balance that should have b
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I’m sorry you’re all having problems setting up your mac mail and iOS, iPad mail. I’m an experienced Mac user but unfortunately for me I had major surgery five days ago after a fall in the garage. I’m on pain killer I keep checking the posts and I’v
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Hey there, user_gkl714! Thanks for posting on our XFINITY Community forum. Our team will be more than happy to look into your concern regarding this bee infestation in the pedestal. To set up an appointment, we will need to access your account first.
How do I report a bee infestation in a pedestal in my back yard?
There is a pedestal in my back yard that is infested with bees - there must be a hive inside. I contacted an exterminator and a beekeeper, and neither will touch it because I do not "own" the box. I cannot tell if it is an Xifinity box or someone else's, as it is completely COVERED with bees. It app
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Hi there, @Louiem77 Thanks for reaching out to us on the Forums! I can assist you with getting a battery order for your Pro Extender We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee
XfinityRichard
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Battery Backup for Pro Extender
How do I get a battery ordered for my Pro Extender?
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