Xfinity Community Forum

Hello @pam53 thanks for being a long-time customer! On Xfinity Forums our team is equipped to support you on this public platform and over direct messaging when needed. We can certainly understand needing a plan that works well for you. Over the year

XfinityJosephA

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6 hours ago

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Need To Reduce My Monthly Bill

I have been a customer in good standing since 1974. I have been retired for over 10 years. I have been paying the monthly bills which have risen considerably but it has gotten to the point where some changes have to be made. I was happy that I was able to take advantage of the ACP when it was availa

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I am very disappointed to report that the DM team refused to help, citing a 'Tech Recover' code. They are ignoring the fact that the technician's repair was for an external network issue at the box, which I could not have fixed. I am being charg

user_ucejh1

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6 hours ago

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billing

I was charged a $100 install fee despite completing a self-install. The technician found the issue was with outside wiring. I need assistance reversing this charge.

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need to change my Bank info.

user_kguwlo

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6 hours ago

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payment change

I need to update my method of payment

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Immediate Action Required: Account #[Edited] - Competitive Offer & Service Termination Inquiry

Dear Xfinity Business Team, I am writing regarding my account for TABOS C STORE (Account Number: [Edited: "Personal Information"]). Currently, I am being charged $279.90 per month for services at my store. I am reaching out because I have received a formal offer from Kinetic Business for an identica

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Customer Service

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user_ulzxih Hi there! Please keep in mind that the Xfinity Forum is not designed to offer real-time assistance. If your concern is urgent, we recommend reaching out through one of the contact methods listed here: https://forums.xfinity.com/t5/

XfinityAirelle

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6 hours ago

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New s26

Advertising made it seem like I was getting a free year of phone service with purchase if s26 ultra only to be denied...only for new customers? Made service out of my range.

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Cannot get into my emails [Edited]

What is going on that I cannot get into my emails? I have have important emails waiting for me to respond!!!!!

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Email

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Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

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Customer Service

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Upload speed still in the range between 29 to 30 mbps

user_8me2h3

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6 hours ago

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Upload speed

I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?

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@user_8me2h3 If you are still seeing the old modem's serial number I'd like to get a closer look at the account to confirm that the equipment is added correctly to the account. I'll need to have you send us a DM to Xfinity Support with your full name

XfinityBillie

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6 hours ago

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Upload speed

I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?

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It had nothing to do with the apartment number. I received a call at 5 AM this morning to fix the Wi-Fi issues. Wi-Fi issues are partially fixed but the account is still [Edited: "Language"] up! I’m going to Verizon to switch both of my account

user_2nyqmo

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6 hours ago

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Considering you cannot reach a live representative, worst customer service, ever!

When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number

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Need To Reduce My Monthly Bill

I have been a customer in good standing since 1974. I have been retired for over 10 years. I have been paying the monthly bills which have risen considerably but it has gotten to the point where some changes have to be made. I was happy that I was able to take advantage of the ACP when it was availa

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Billing

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Hi there @user_nubvi2, if you are experiencing connectivity issues, we can take a look at your signal levels. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click

XfinityJoe

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6 hours ago

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Experiencing daily internet slowdowns at 3:30 PM through 5:00 PM in Chicago

I'm noticing consistent, daily internet slowdowns that start on weekdays at 3:30. I'm paying for gig, and am usually in a meeting at this time, and am not able to complete my meetings during the period of 3:30-5:00PM because of this. When I run a test on the Xfinity app, it of course says I'm gettin

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We appreciate your feedback and would strongly recommend filling out our feedback form to ensure that it placed in the hands of folks that can make changes to policies and processes to better your experience in the future with our products and servic

XfinityBradM

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6 hours ago

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Not informed of outage/incorrectly informed

Like others on here, I have either not been informed or been incorrectly informed of Xfinity’s “planned outages.” Also like others, I was correctly signed up to receive Xfinity text notifications, and was not informed of the outage. Again, also like many others I from home and have lost income becau

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Good morning @user_dwm4. Are you still having issues with your remotes? If so, can you provide me what troubleshooting steps you have completed?

XfinityRaf

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6 hours ago

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Remote not working

I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but

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We figured out the problem…all set

user_73rcda

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6 hours ago

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MLB channel

I added the device for the MLB Chanel but it’s not working

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@XfinityOrlandoM So i was able to switch gateways to XB10 as you mentioned and i still get only up to 80Mbps upload speed. I eventually was able to get in touch with people in the Xfinity Assistant one night. They reprovisioned the XB10 gateway/mode

user_rgjg0d

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6 hours ago

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Slow upload speed even after requesting an Xfinity gateway for symmetric speeds

Hello. I've recently changed internet plan to a 1Gbps download and upload speed. Download speed is fine, however my upload speed kept to around 30-45Mbps only. I realized my own Arris modem was listed in your compatible device list as only supporting 35Mbps upload limit and the broadband label for m

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Thanks for your advices. How do I send provisioning signal to modem via Xfinity App? BTW, my equipment profile from Xfinity website still shows my old CM1000 serial number.

user_8me2h3

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6 hours ago

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Upload speed

I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?

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It seems there are now no responses at all...

user_ndq3wx

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6 hours ago

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being charged after cancellation

I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...

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Return my program

Return my program. Channel 5 please

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Channels and Programming

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dale17 Right now, channels from E. W. Scripps Company are unavailable due to ongoing negotiations. We’re working to reach an agreement that allows us to bring those channels back while also keeping costs from increasing for customers. At

XfinityAirelle

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6 hours ago

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Scripps

When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.

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