Xfinity Community Forum

Customer Experience with Xfinity

I currently use T-Mobile for both cell and internet service, but their network has been unstable in our new home. Since Xfinity operates in the area and I’ve used them before, I decided to give them another try. I ordered internet service on December 1st, with installation scheduled for December 3rd

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Account change request form

Account change request form? Where can I get this form so I can submit it?

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user_044b04 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how impactful it is to have any network issues. My kid does online school and I work from home as well, so it's important to me that we help you get

XfinityBillie

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12 hours ago

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Network outage

Network is apparently damaged. Group of guys showed up and started digging up my neighbors yard. Asked them when it would be fixed but none of them spoke English. They left about 4pm. On day two no network. My work is hybrid and my wife goes to school virtually. She had a final exam tomorrow and can

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Done, thank you for your help.

user_qlco0b

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12 hours ago

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need new line installed from street pole to my house

My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improveme

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Setting up an online account with already used phone number

I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have. I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already b

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How long does it take for a pole tap to be installed

I am writing to express my serious frustration with the ongoing lack of service installation at my home. Despite two technician visits, the tap has never been installed on the telephone pole, and as a result, I have no service. I was explicitly told that service was available at my address, and this

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Customer Service

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3

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

replied

12 hours ago

to the conversation:

0

B

How long does it take for a pole tap to be installed

I am writing to express my serious frustration with the ongoing lack of service installation at my home. Despite two technician visits, the tap has never been installed on the telephone pole, and as a result, I have no service. I was explicitly told that service was available at my address, and this

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Equipment not delivered

I upgraded from 500 to 1,000 gb on 11/21/25 and I was told I would receive new equipment but it never came. I don't know how to contact Xfinity about this, the AI assistant was not helpful.

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@user_vc3qwe Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

commented

12 hours ago

to the conversation:

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How do i manually add the MAC address of my printer to the list of permitted devices for my new wireless router???

I have an HP printer that is unable to connect to my wireless router. How do I enter this or have someone from xfinity enter this so I can use my printer again? This seems like a really unreasonable amount of hoops to jump through to get my printer recognized!! Very frustrated that there is no direc

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Wrong address and account

Hi, I’m trying to access my account with the information I used to start service at my apartment and now there’s a different address and account. Can I have help making sure the accurate address and dates of service are reflected in my account? Thank you!

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Customer Service

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Streaming problem with Xfinity App on smart TV

I'm experiencing issues with streaming from the Xfinity Stream app on my smart TV. The app works great EXCEPT when transitioning back to programming from only certain commercials, but not all. Specifically, there are a few commercials; if shown just prior to when regular programming is to begin agai

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Xfinity Stream Website

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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New Promotions

My xfinity mobile promotion recently ended and I was wondering if i'm eligible for any new ones.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Network outage

Network is apparently damaged. Group of guys showed up and started digging up my neighbors yard. Asked them when it would be fixed but none of them spoke English. They left about 4pm. On day two no network. My work is hybrid and my wife goes to school virtually. She had a final exam tomorrow and can

Question

Escalations just called me back with a fix: Press the Xinity button on your remote. Use the right/left arrow buttons to get to the gear icon (settings). Press OK. Use up/down arrow buttons to get to “Privacy” and press OK. Go to “Locally stored data”

purplelobster

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13 hours ago

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Apple TV

My hardwired tv will not connect to Apple. Have reset everything made sure all was updated changed cord and plug it was in and still nothing.

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how can i access call logs for my cell phones

user_cktxl6

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13 hours ago

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Voice portal

I need to be able to access the call logs, readable voicemails, change number of rings, call forwarding, etc. Why can't I access these features? I have called support numerous times only to be told...give it 24 hours. Or we are working on an issue. I honestly am beginning to think that these service

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Escalations just called me back with a fix: Press the Xinity button on your remote. Use the right/left arrow buttons to get to the gear icon (settings). Press OK. Use up/down arrow buttons to get to “Privacy” and press OK. Go to “Locally stored data”

purplelobster

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13 hours ago

to the conversation:

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Apple TV won’t connect on xfinity boxes

I can’t access Apple TV on xfinity boxes

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user_yjklsf Thanks for the response and we are here to look into this today to make sure everything is reflecting on your accont correct. In order to get started can you shoot us over a DM with your full name and service address? To send a "direct me

XfinityJorge

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13 hours ago

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$10 Credit for Direct payments from my bank account

I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal

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Hi there, @user_kd7k1y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience this is causing you. I can most definitely check your account, in s

XfinityRichard

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13 hours ago

to the conversation:

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service outage

I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?

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service outage

I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?

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Customer Service

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@user_qlco0b Thanks for reaching out. Our team can help with getting that line addressed. Can you please direct message me your first and last name along with your full service address so that I can further assist.Here's the detailed steps to direct

XfinityKei

commented

13 hours ago

to the conversation:

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1

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need new line installed from street pole to my house

My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improveme

Question