Xfinity Community Forum

Can’t unlock my G4 iMac

efgoodale

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7 hours ago

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Customer service phone number

What is the customer service phone number for Xfinity customers

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We have a down line that is laying across the street, our internet and TV service has not been working since yesterday. We need help now! Xfinity customer service is horrible! No phone number to call to speak to a human, i call the customer service line, but there is no choice to speak to representa

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Customer Service

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Any idea why I'm only receiving text messages from some senders?

I recently (yesterday) ported my Mint Mobile number into XFinity Mobile and a new iPhone. When I try to log into xfinity.com, the "verify your mobile number" doesn't send me a one-time code; it just sits there and I don't get a text message. Verifying with email or a push notification works fine. I

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Devices

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Hi. I was able to access my modem and enable MOCA. I am curious, though, why would Xfinity have a modem that includes MOCA and have it disabled by default? It seems to me this would cause more user grief, as in my case, then to have it come enabled.

user_xdwi7x

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7 hours ago

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MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m

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This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.

This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that

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Billing

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@Bluesanta37 Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you provide a little more detail, such as is it only specific programming that is freezing? What troubleshooting steps have you already tried?

XfinityBillie

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8 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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[Edited: "Language"] Yeah, I can see them now on the TV. I noticed they were back yesterday.

user_zu2225

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8 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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That's probably the issue. Please send us a direct message with your full name and the service address, and we can get this escalated for you. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityMatthew

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8 hours ago

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Problems activating peacock

Every time I try to activate peacock I get a message saying can't activate subscription because you already have an account. Contact your provider. I don't currently have a peacock subscription. Only thing I can think of is I have a included peacock subscription in by internet package and also one i

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@user_3ei0of Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In th

XfinityBillie

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8 hours ago

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Cannot get Emails [Edited]

I can not get my emails from comcast on my I-phone

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Yes I've activated a peacock account with xfinity when I had it a prior time.

user_4svtew

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8 hours ago

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Problems activating peacock

Every time I try to activate peacock I get a message saying can't activate subscription because you already have an account. Contact your provider. I don't currently have a peacock subscription. Only thing I can think of is I have a included peacock subscription in by internet package and also one i

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Manual override - re enter checking acct

Hello, I have xfinity home internet. I am requesting a manual override so I can re-enter my checking info for auto pay.Your customer service keeps pushing me to go online. Online keeps pushing articles. After 3 hours, i talked to someone on the phone that tried to resolve my issue, but did not do it

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Customer Service

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Internet

internet is not working

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Your Home Network

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@user_khlm07 I'm sorry to hear your chat was ended. You've come to the right place for a resoltuion. By any chance are you in bridge mode? When Bridge Mode is enabled, you can access the Xfinity app to manage your account, but you won’t be abl

XfinityKei

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8 hours ago

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WiFi settings not available

WiFi settings not available in the app or website. Tried logging out and in, de- and reinstalling the app, turning phone off and on again. Nothing worked. Same problem on all of my devices. Chat over 2 hours with [Edited: "Language"] customer service and they ended the chat abruptly without being ab

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@user_8ej3sl Hello, thanks for reaching out to us here on Xfinity Forums. It sounds like your promo may have expired. We'd be happy to check the available deals and savings your account is eligible for. Please send us a direct message with your full

XfinityMatthew

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8 hours ago

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Billing

My current Xfinity bill has just to over $100.00 this month. I have reached out to Xfinity for adjustments to this bill without any luck. I am not planning to this outrageous amount until my current bill have been adjusted. I was wondering if anyone knows another provider that would do a better job

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Billing

My current Xfinity bill has just to over $100.00 this month. I have reached out to Xfinity for adjustments to this bill without any luck. I am not planning to this outrageous amount until my current bill have been adjusted. I was wondering if anyone knows another provider that would do a better job

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Customer Service

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Hello @user_4svtew It usually does indicate that it is linked to the email on file. We did include Peacock with a lot of older plans. Did you ever activate Peacock with us previously?

XfinityMatthew

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9 hours ago

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Problems activating peacock

Every time I try to activate peacock I get a message saying can't activate subscription because you already have an account. Contact your provider. I don't currently have a peacock subscription. Only thing I can think of is I have a included peacock subscription in by internet package and also one i

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user_nrzzgm Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some trouble with your services. We suggest going to our Xfinity Status Center where you can find out all the available informati

XfinityBenjaminM

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9 hours ago

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Our Xfinity gets an outage every week in 2026. How is this normal? Is my Xfinity setvices affected by war in the middle east?

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@user_v5kfyt Our team can help with account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum's

XfinityKei

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9 hours ago

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Remove & Refund StreamSaver charge

I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.

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Our Xfinity gets an outage every week in 2026. How is this normal? Is my Xfinity setvices affected by war in the middle east?

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Customer Service

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Hello @user_xfcda5, we certainly do care. Properly aligning your budget can be quite the task in today's economy, and it sounds like your previous promotion may have rolled off. Now sounds like a great time to review your services and make sure they

XfinityJustinM

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10 hours ago

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My bill just went from $205 to $301.

I am outraged that they don’t even care! We are in our 70’s and 80’s and there is a lot going on with the food and gas. That $100 was not only a shock but it means we have to cut back on food. This is not right.

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