Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (436.4K)
Concern moved here to the E-mail help section.
Urgent: Email not receiving after phishing/password change — phone support blocked by outage
Yesterday I accidentally entered my Comcast email password on a suspicious site and immediately changed it. Since then, my Comcast email is not receiving most messages — even in webmail. Outgoing works. Phone support keeps disconnecting me due to a Seattle-area internet outage, but I’m currently tra
Question
How do I get support????
I've been online with a chat bot for 30 mins and they asked me the same question at least 3x. My bill has skyrocketed to 485/month. I want to lower my bill or cancel my service I know I can move over to a different internet provider and streaming service for less than half the cost of what I'm payin
Question
•
Billing
Emmanuel_01 no problem 👍 We appreciate your patience as well. I was able to find an avenue we can take to help. Feel free to send us a direct message when you have a moment. We can collaborate with the right team to assist you further. You can use t
I was charged twice for my Now mobile plan
Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity
Question
@user_a2sqd3 Please re-read this thread.
Request to Disable SIP ALG on My Router
I work from home and have been experiencing audio issues. I’ve been advised that disabling SIP ALG (Session Initiation Protocol Application Layer Gateway) on my home router may resolve this problem. Can you please either: Disable SIP ALG on my router remotely, or Provide me with clear step-by-step i
Question
@user_ppa5jj I am in this same scenario and hiding the iPhone. have you had an issue with your child receiving calls from you? We have. I am trying to narrow down what the issues are.
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
Question
Concern moved here to the Billing help section.
Xfinity charging me $300 a month we were supposed to get a lot better deal we cannot afford this
We were promised a lot cheaper internet then it just kept going up and going up and now it's going to be $310 to turn it back on and we were supposed to get internet for a ridiculously cheap price because we're on EBT we have an elderly family member that lives in the home and school children need i
Question
Hello - i need help with this issue as well. How can i go about getting is issue resolved.
Request to Disable SIP ALG on My Router
I work from home and have been experiencing audio issues. I’ve been advised that disabling SIP ALG (Session Initiation Protocol Application Layer Gateway) on my home router may resolve this problem. Can you please either: Disable SIP ALG on my router remotely, or Provide me with clear step-by-step i
Question
Yes. It's very possible that it could be a peak usage time capacity / traffic congestion problem on your local cable segment / node. YMMV. If it is, there is not much that you can do about it except to complain to them persistently and to get your im
0.5% to 1% steady stream of packet loss during EST "Work Hours" (around 9am-5pm roughly)
I can get more evidence to support this post but wanted to see if my first premise is true. I seem to have ruled out any hardware/OS issues, as the problem persists both on ethernet and wifi between various devices in our home. My next assumption was either router, coaxial cable, or wall jack issues
Question
Thank you for letting us know, @Ksiaze43. Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: Click "Sign In" (if necessary - there will be a visible prom
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
@XfinityJosephA thanks for your reply Joseph, but as I said I was talking to over 10 of them yesterday and every one of them said they don’t have access to now mobile since you’re insisting, I will give it a try
I was charged twice for my Now mobile plan
Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity
Question
Hello, @Emmanuel_01 thanks for your post 👍I wanted to let you know that all support for NOW products needs to be handled by our chat team. They provide support using the Xfinity Assistant. You can reach out to them using the Xfinity Assistant at the
I was charged twice for my Now mobile plan
Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity
Question
Concern moved here to the TV help section.
Comcast Cable TV Problems
TV screen keeps breaking up with a portion of the previous screen showing up over the next screen. Have tried changing settings and cutting power to box for over 30 seconds. Nothing works. Need customer support to fix.
Question
user_7q90a0 Welcome to our community forum! Thank you for reaching out so we can help you connect your PS5 and enjoy your Xfinity internet service. Have you followed these steps to set up port forwarding?
New Xfinity box, PS5 does not recognize LAN
I recevied the newer white Xfinity box, but now my PS5 will not recognize the new LAN connection. This is a must as I cannot have wifi drops on the other side of the house. What do I need to do?
Question
@kiki.060218 We’re really sorry you’re going through this. Four days without internet when you have kids in school and an elderly family member at home is incredibly stressful. We understand this isn’t just about streaming. It affe
Xfinity charging me $300 a month we were supposed to get a lot better deal we cannot afford this
We were promised a lot cheaper internet then it just kept going up and going up and now it's going to be $310 to turn it back on and we were supposed to get internet for a ridiculously cheap price because we're on EBT we have an elderly family member that lives in the home and school children need i
Question
I was charged twice for my Now mobile plan
Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity
Question
•
Billing
@user_6y3nuz Thank you for making us aware of this streaming issue you're experiencing via Forums. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already done, can you pleas
XfinityRaul
commented
6 hours ago
to the conversation:
0
0
Xfinity stream app Roku tv - live tv and dvr playback
We’re having a continual problem unable to stream live tv channels through the app and also not able to watch dvr recordings. This problem is with the Roku tv, and on devices when on wife. For example, the app functions properly on my iphone when I turn off wifi and only use cellular through TMobile
Question