Xfinity Community Forum

i have the exact same concerns as a disabled caretaker. Xdinity: we are all aware how to adjust the screen saver length. please don't post that ish. add back the option of "never" like you used to have. perhaps my filing an ADA or even fairhousing l

CampOntheCliff

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10 hours ago

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Screen Saver

I agree with all of the other customers, please disable the screensaver even the five hour screensaver. My mother has dementia, and sometimes it keeps her up late, and she doesn’t understand how to disable the screen. I hope you’re consider changing it before I have to change service providers and I

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We can assist with stopping your service and backdate the cancellation to February 13th. Can you please rejoin us in DM so we can proceed with the cancellation? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary Cli

XfinityAlyssaA

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10 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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i have the exact same concerns as a disabled caretaker. Xdinity: we are all aware how to adjust the screen saver length. please don't post that [Edited: "Profanity"]. add back the option of "never" like you used to have. perhaps my filing an ADA or

CampOntheCliff

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10 hours ago

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Screen Saver

I agree with all of the other customers, please disable the screensaver even the five hour screensaver. My mother has dementia, and sometimes it keeps her up late, and she doesn’t understand how to disable the screen. I hope you’re consider changing it before I have to change service providers and I

Question

user_c8z7um, Thank you for reaching out to Xfinity Support. I am sorry to hear you are having issues getting assistance with your gift card. Please send us a direct chat message with your full name and complete service address to “Xfinity

XfinityAngie

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10 hours ago

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$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026

I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on

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Greetings, @Lutefisker! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your virtual prepaid card. You have definitely come to the right place for assis

XfinityJamesC

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10 hours ago

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Replacement $180 Virtual Prepaid Card

I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.

Question

Good afternoon @user_6k0a0k, and thank you for reaching out with your email issues, I see that you are receiving password reset requests when sending a specific group email. I personally don't like when I have to reset my password across all my devic

XfinityAlyssaA

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10 hours ago

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Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

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I want them stopped as of Friday, February 13th at 10:45 am. That is when my internet would no longer work. It’s funny how quickly they respond to someone wanting to cancel their service, but will ignore making solutions to fix mistakes they created.

user_zshw6a

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10 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

Question

Replacement $180 Virtual Prepaid Card

I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.

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Customer Service

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@jaled I appreciate you sending the direct message, I was able to find that and will follow up with you there to continue assisting with the line and pedestal work completion.

XfinityJustinC

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10 hours ago

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Cable Running Across the Back of Property

Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?

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user_o0c0nt It does not look like we have received it yet. Please feel free to retry following the steps listed above. We'd be happy to assist you here.

XfinityAbel

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10 hours ago

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Phone delivered to an incorrect address

Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin

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@XfinityRaul can you help me. I been getting the runaround and they have been rude extremely rude. It’s about the gift card

user_c8z7um

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10 hours ago

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$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026

I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on

Question

I am sorry about the issue with the appointment, I know how frustrating that can be. I can assist you with canceling your plan. What date would you like your services to stop?

XfinityBrianH

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10 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

Question

Hello, @user_58e1ma Sorry for the inconvenience of trying to reach support on the phone. Can you explain the issue you are experiencing, so we can further assist?

XfinityThomasC

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10 hours ago

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Why is it impossible to get someone on the phone?!!!!!

I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi

Question

Good afternoon @user_bx70rf, and thank you for reaching out on our Community Forums today, we hope you are having a wonderful Monday so far. I see that you are looking to discontinue your Hulu subscription. To confirm, are you currently being billed

XfinityAlyssaA

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10 hours ago

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Hulu Subscription

I need to discontinue my Hulu Subscription

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Exactly how I feel. Ive been paying xfinity well over $100+ a year, wanting and deserving the best they got. And the XB8 is old, and slow, considering ATT is about to finally launch fiber in my area. The XB8 is terrible at being a router/gateway, so

user_ca27d5

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10 hours ago

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Xb10 availability

I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve

Question

How to contact a Netflex order that I am billed on my Xfinity account

When i upgraded to my I phone 17 the girl told me she had canceled my netflex account but I am still being charged. How do I get rid of this $24.99 charge each month???

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Xfinity Stream Website

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Why is it impossible to get someone on the phone?!!!!!

I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi

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Customer Service

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Xfinity is pathetic. I'm trying to find a corporate mailing address, email address or phone number. I'm tired of being treated like a piece of trash and getting no satisfaction. Does anyone have any of the above?????Thank you.

user_47ypua

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10 hours ago

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Need to contact corporate

Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?

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Well, just to continue. They asked for a time to have a technician come to my house. They asked what my availability would be, so I provided my availability. I’m writing this again to be transparent. I’m here at my available time hoping they would ge

user_zshw6a

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10 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

Question

Hello @user_7rl95c Thanks for reaching out. We can check out the account and help make sure this is taken care of for you. Can you please send us a direct message with your full name and the service address to get started? To send a "Direct Message"

XfinityMatthew

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10 hours ago

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Already returned equipment

Talked with live person a couple of weeks ago about lowering my bill. I was being charged for 2 modems. I returned old modem a long time ago when I picked up my new modem. I received message today to return old equipment which I already returned. Live person supposedly took care of this when she low

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