Official

Accepted

Unanswered

Advanced Filters

Search Results (470.5K)

Most Recent
Selected Most Recent

Accepted Solution

Bill increase

Upcoming bill jumped from $89 to $144. Noticed Loyalty Discount was removed, how can I get that added back to my account please?

Question

19

2

0

No sound on tv

Pulled plug to restart but nothing happened

Question

12

1

0

@user_rc57a Thank you so much for stopping in for help with your cable disconnect experience. You are correct that this is not the experience we want customers to have. Some of our older plans do have bundled TV and internet, but that should have bee

 to the conversation: 

0

5

I canceled because of CSR

[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha

Question

@Anon615235 Please send us a Direct Message, so we may collect more information and open a ticket.   To start a Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click t

 to the conversation: 

0

Xfinity Boxes Falling Over

The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.

Question

My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advis

 to the conversation: 

0

Early termination fee

My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b

Question

Need Help Setting Up TV

Need Help setting up my tv

Question

15

1

0

@XfinityEmilyB​ The power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since the 1980’s and are need of replacement. They are all leaning over and some are open to the elemen

 to the conversation: 

0

Xfinity Boxes Falling Over

The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.

Question

Need Help setting up my tv

 to the conversation: 

0

Need help setting up new box

Need help setting up new box

Question

Need Help setting up my tv

 to the conversation: 

0

1

Need help setting up new box

Need help setting up new box

Question

I canceled because of CSR

[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha

Question

22

1

0

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

 to the conversation: 

0

0

Elite Upgrade Issue

I'm having an issue on one of my lines on my Mobile Account to do an Elite Upgrade on a Premium Unlimited line. Every time I add the device (checking "upgrade existing line" and the necessary information for Elite Upgrade) to the checkout cart the monthly credit disappears and it seems an early upgr

Question

Still Unable To Make/Receive Phone Calls -- Help!

This problem was reported to service last friday 05/01& again on saturday, 05/02/2026. I was told a tech would be sent to the house to investigate further. I have been home day & night but no one has showed up. I paid the monthly balance due on time and immediately phone & text service (incoming & o

Question

13

1

0

I dont need 1 GIG. its only me 

 to the conversation: 

0

1

Reduce bill

How can I reduce my bill

Question

iPhone 16

Will any unlocked iPhone work with xfinity mobile

Question

6

0

0

What a disappointment that each comment receives a canned response that is basically a huge middle finger. This wasn’t about money initially - it was about paying for what is agreed upon and what we choose as a customer. In the negotiations it was ma

 to the conversation: 

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I get Peacock Premium Plus through Xfinity. When I log in to my Xfinity account it confirms Premium Plus.  But when I log in to Peacock and go to my account it says I only have Peacock Premium.  I tried signing out of all devices and signi

 to the conversation: 

0

0

Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

Rudyandstella  Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.  

 to the conversation: 

0

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I had been getting notifications from Xfinity that sounded like it was Mandy. When I tried to follow instructions & was not auto quit, but had to check a box to go back to email. Then for past couple days have been getting emails from what sorta

 to the conversation: 

0

Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

Question

forum icon

New to the Community?

Start Here