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https://www.facebook.com/ZirafaMedia/posts/pfbid02kw1PKGVyqVi7mcCAZedUZRvGKUWXTE6WhczehagpiYUjShBsDd8r1yQEPjM42c5VlFROM A FACEBOOK POSTZirafaMedia🚨 Potential Cyberattack on ISP Infrastructure: Have you been experiencing internet outages this week? A

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Bufferbloat on XB8-T, Nothing Fixing

I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a

Question

Thanks @XfinityMarshante. Yes — I'm testing hardwired via Ethernet directly to the gateway (Xfinity XB8 / CGM4981COM), so it's not a Wi-Fi limitation. Wired,  upload tops out around 35-36 Mbps.               &n

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XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps

My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr

Question

Good afternoon user_h4shhg. We certainly appreciate you being a long-time Xfinity Member. Our teams are working to continue bringing and keeping our members favorite content to them.   

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I'm relieved that we both have come to the conclusion that trying a different gateway is a logical next step in regard to my problem. So what should I do?  Will Xfinity send another gateway?  Do I need to return the gateway to an Xfinity s

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Device needs 2.4 Ghz connection but gateway won't provide one

I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor

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Gateway modem

The Gateway modem you sent me is missing its power cord! Please send one, or advise on what to do to rectify the error.

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New internet service

I have no internet cable plug to connect my.device

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Hello there, @user_of18a6. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Peacock. If you have an inactive address attached to your Peacock account, that could certainly cause an issue, but I am not

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Having trouble with Xfinity/Peacock subscription and billing - inactive email may be related

3 months ago I worked with Technical Support over the phone. We worked for several hours trying to get my peacock subscription to work. Support insisted I use my “@comcast.net” email address when signing into Peacock. I was finally able to use Peacock but only after going through their signup proces

Question

I am a long-time Xfinity/Comcast customer and am seriously disappointed with this change. I am particularly concerned that the dispute continues because Xfinity has decided that ESPN/Disney has not proposed a "fair deal" for continuing the contract.

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

@user_yotd6g Thank you for making us aware of your negative experience via Forums. I'd like to see what I can do to turn things around. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and

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Xfinity - Mobile Service Disaster

While renewing my Xfinity internet service, I was offered a free mobile line. In hindsight I should have said no thank you, because what took place next speaks to immense incompetence by Xfinity's mobile department. The first rep set everything up correctly via chat for iPhone trade in and bringing

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Xb10 modem

Im trying to find out if my adress and plan qualify for the new xb10 and if so how I can acquire one.

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Hello @user_xrcap3, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your upload speeds. I can understand how frustrating that must be, especially when you’re expecting improved performance but

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XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps

My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr

Question

@Caliburnis Thank you for this added information, Can you check your spam folder again? Also check for any confirmation of winning this from when you first entered.

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Minions & Monsters VIP Complimentary Tickets - Date Not Listed

Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l

Question

@XfinityJon​ Thank you for replying. Yes, it is visible under my Redeemed Benefits, but the date is not listed in the body of the reward - only the location, time, and to look for a confirmation email from support@xfinitywinners.com, which did not ar

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Minions & Monsters VIP Complimentary Tickets - Date Not Listed

Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l

Question

Accepted Solution

@AceTRider Thank you for laying all of that out, so thoroughly it really helps. I can see you’ve already gone well beyond the typical troubleshooting steps, and the behavior you’re describing isn’t what we’d expect from an XB

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Device needs 2.4 Ghz connection but gateway won't provide one

I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor

Question

user_4fkdcr Understood! Let's bring you into a Direct Message to see what we can do to help! Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary  • Click the "Direct Message" icon (upper right

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equipment

I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee. Previous owner was instruct

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They are not legally compelled to provide a /56 delegation. This won't be the first time they haven't followed best practices / standards / recommendations.

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13 hours ago

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IPv6 Protocol and BCOP 690

I have an IPv6 connection, but it does not follow BCOP 690 standards(https://www.ripe.net/publications/docs/ripe-690/). The prefix delegation should be a /56, but my router shows a /60. I cannot change it myself, as I am setting up my big network for AI and do not have access to that setting. [Image

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