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user_3385sb Oh good! I'd recommend reporting the issue as my collegue mentioned, that way we can look into it further. Are there any other concerns I may assist you with today?
Telephone Message SCAM
I received a voice mail that told me i was losing my 5yr discount for not responding and to call back. I called back and the guy went on to say that my discount plan had been partially funded by the government and was ending, unless i paid $600 today. I am on with Xfinity 855# to let them know.
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@IamRemy12221 Sorry to bother and resurrect this old thread but of course, their own employees don't know what they were talking about. I went through the hours long hassle to get this thing cancelled, to be told, "it will cancel itself" because I d
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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Thanks! What is the error you get when logging into the Peacock app?
Your Xfinity account is already linked to another Peacock account
I've been trying to reconnect my Peacock account since we moved out to a different place. But unfortunately I can't make it happen! I would love to be able to watch the Premier League again!
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user_l2mybz Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am happy to work with you and review the account to see how we can make this right. I understand you are reaching out about the bill changes wh
Formal Dispute of July–August 2026 Charges –
Dear Xfinity Customer Relations, I have been an Xfinity customer continuously since 2013. That is thirteen years, across three residences and two service agreements. I am writing to formally dispute the charges on my July and August 2026 statements and to give notice that I am terminating my service
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All of a sudden it started working again a couple days ago. This issue will most certainly happen again. Zero feedback from my escalations. Xfinitys customer service is awful. I am a former technician for them and I can tell you with confidence that
Nowtv Cloud DVR Issues
For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issu
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Yup, mine started working again a couple days ago. This will happen again, as it happened over a month ago. I got zero feedback from my escalation.
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account Setup
I created an account but when I got to setup the account it keeps saying unexpected error or that it doesn’t match anything in your system. Please advise
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gmail-->xfinity forwarding -- not longer forwarding accurately
I know this had been raised in the past -- and never fully resolved! -- but I am having trouble forwarding my email from Gmail into my @comcast.net email address. Worked flawlessly for years but now I get messages blocked by the Comcast email server with various error codes ("throttling" and other a
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Hey there, @user_yraq93! I'm so glad you reached out with these concerns. You're in a great place for help! We'll definitely take a closer look at any previous requests/tickets, as well as anything else that may help us determine the next best step.
Need drop bury for unburied backyard cable + goodwill credit (ticket EDITED)
Hi Xfinity Support — Wellington, FL account (email on file: [Edited: "Personal Information"]). 1) Drop bury: A temporary Comcast cable was left unburied in the backyard and is a tripping hazard. I already submitted issue ticket [Edited: "Personal Information"] (outside cable / tripping risk). Please
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Your Xfinity account is already linked to another Peacock account
I've been trying to reconnect my Peacock account since we moved out to a different place. But unfortunately I can't make it happen! I would love to be able to watch the Premier League again!
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Restoring my number
Hello my mobile number accounts were mixed up and I’m trying to get my old number restored it was just disconnected yesterday I paid $857 and it still kept the line disconnected, I have to get my number back how do I do this
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user_av50rf Have you reached out to the manufacturer at this time as recommended to other posters in tread? It may just be a known issue they know how to fix given it's just their device having trouble.
LG TV constantly losing IP address
My LG OLED television drops its wireless network connection every day. This requires me to go add it back in and put in a password every time which is a real pain. I understand this is actually something that has been happening for a long time. Is there a solution from Xfinity on how to solve this p
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Home Internet service
My Internet has not had connection for multiple hours
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Your Home Network
Unable to remove Manager
Hello, we already reached out about changing the primary user on the account but I am having trouble updating the contact info and remove the manager account. The site is telling me that 'Something unexpected' happened when I try to remove the user?
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Sign-In and Account Management
Jitterbug phone on Lively
My husband is in assisted living. He has a Jitterbug phone that uses Lively as the service provider. Frequently when I try to call him as soon as my phone dials the number my phone immediately disconnects. No ring, no dial tone, just immediately disconnects. This doesn't happen all the time but it d
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Devices
Thank you EG Ill wait for a response.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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You're welcome. If you don't see it on the next bill feel free to reach back out to us here and we can look and see what is going on.
AutoPay credit missing
I signed up for Xfinity internet with the promise of a $10 monthly credit for autoPay. I have set up AutoPay for my checking account, but there is no credit on my upcoming bill. How do I get this set up for the monthly credit I was promised?
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user_1ey0e6 Thanks for reaching out to us here on Forums about your online account concerns. This would certainly worry me as well with all the errors, and we are happy to assist. To confirm are you or are you not a current customer? I have to ask as
XfinityEricB
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Why is their whole site full of bugs?
I'm just trying to sign up as a new Xfinity customer. At the end of the account-creation process, I got "Sorry about that! We had a problem with our site." After fiddling around and using the email activation link, I was able to log in anyway. But then when I try to view my current services, I get a
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