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user_4a0k04 Thanks for creating a post on our Community Forums. Sorry to hear that the remote continues to give you trouble after replacing the batteries. My team can definitely help get a new remote shipped to you, and you should also be able to vis
Remote
My remote keeps indicating low batteries even after replacing batteries several times. Am I able to get a new remote shipped
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The XB8 gateway just ignores the block.
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
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@user_xm80i5 Thanks for reaching out to us, we do apologize for any inconvenience you had with the migration from your Xfinity e-mail to Yahoo. If you've already completed the transition to Yahoo, you'll need to reach out to them for any Tech
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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I have agreed to renew a one-year contract a month ago, so I guess I am stuck waiting this out. I'm not paying their cancel fees.
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Good morning @user_zh0s3m our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick "Direct Message" Click the "New message" (
reactivate phone S24
I have been dealing with this situation since December 2025, I am currently using a S24 Samsung phone, I attempted to upgrade my phone to a Z Flip 7 Coral red, the phone was lost during shipping and never received to me. The Z Flip 7 was placed on my account without even being activated, I am still
Question
I hear you, and I understand the urgency. Over $200/month isn’t reasonable to me as a customer myself either. Especially if you’re mainly using the internet. The best ways to get under $100/month are usually switching to internet‑only or
Lower monthly bill
Need to lower monthly bill. It is now over $200/month. I need primarily the internet service. Need an option to lower the cable/tv options to just basic channels and get the total monthly amount below $100/month or I will need to find another provider. Please advise asap. thank you!
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I live in White Lake. Local channels keep freezing, but many work just fine
Weather channel has zero issues. But CNN, ABC, NBC, Fox and many others play, freeze, play, freeze. For well over a day. I rebooted my cable box and it's on your end because other channels work fine.
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Channels and Programming
Good morning @user_gihtfy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the service issue you were having yesterday and the support you received, as someone that works from home
Salesman or customer support???
Terr Subject: Formal Complaint: 4-Hour Service Outage and Improper Support Conduct To Xfinity Customer Support, I am writing to formally complain about the service I received yesterday. My internet was down for over four hours, and during that time, your representatives focused on aggressive sale
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Lower monthly bill
Need to lower monthly bill. It is now over $200/month. I need primarily the internet service. Need an option to lower the cable/tv options to just basic channels and get the total monthly amount below $100/month or I will need to find another provider. Please advise asap. thank you!
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Billing
NFL
What are you doing today get the NFL stations back.what i s the credit on my bill ?
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Channels and Programming
thanks for the reply. just giving up. too much time and effort involved. Will figure it out myself . thanks
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
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user_yhg9bd, Hi there! Thanks for taking the time out of your Saturday to reach out. I totally get it. If TV isn’t being used much, that’s usually where the savings are. The easiest ways to get under $100 are either switching to an intern
Lowering my overall xfinity bill
March 2026 bill went up again and discount removed. Been with comcast and xfinity forever. There must be something you all can do to reduce the monthly bill without my reducing services. We watch the same channels pretty much but, your other options don't have those few channels especially tnt, spor
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I have followed all directions. Not working. It still announces the volume setting.
How to turn off voice volume announcements
Every time I change volume settings I’m told what the new setting is.
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Salesman or customer support???
Terr Subject: Formal Complaint: 4-Hour Service Outage and Improper Support Conduct To Xfinity Customer Support, I am writing to formally complain about the service I received yesterday. My internet was down for over four hours, and during that time, your representatives focused on aggressive sale
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Customer Service
Wires at the pole have been cut/broken due to vehicle contact
Yesterday my neighbor was moving the lawn and he hit a bundle of wires on the pole. It appears that he has yanked out the internet wires, bright speed fiber optic and several other lines. All connectors and wires were taken out. I called Xfinity and the earliest they can send out a technician is Tue
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Customer Service
Username or password for SMTP is incorrect
user_ewawia
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8 hours ago
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Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
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