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Hello rudsaki1 was this an issue only with that recording of the BYU-Georgia game, or is this happening on any recording you've recently done?   

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Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last

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Refund status

I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.

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Scammed

Mobile and internet disputes

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How do I get a receipt??

I have spent hours on a very simple request: I need an ITEMIZED RECEIPT for a final iPhone 14 payment I made on December 6 with the remaining balance before payment, how many payments made before this, phone number associated with the phone, date, etc. I have called and chatted with support numerous

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Ultimate Channel Lineup

I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast

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Hello user_je9qyl thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! This certainly sounds like frustrating experience, and we are here to help.   Please send a direct message by clicking the cha

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Customer Loyalty/Retention Dept.

How do I get in contact with the retention dept or make arrangments to cancel my account? Today after hours in chat with agents trying to get the best deal possible on my existing account. For whatever reason their chat was glitching and kept disconnecting and reconnecting to a new agent. I ended up

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While using an email program like Outlook is great for accessing your Xfinity email, we do still recommend logging into our main Xfinity Email site every 90 days to keep this service active. Our Comcast Customer Security Assurance Team are experts in

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email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

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Ok @EG and @XfinityFrank , I thought I was looking a 3db attenuator because of a hard-to-read engraving with "3" on it — but I was wrong. Actually, I now realize it is instead just a an integrated integrated MoCA PoE filter/ground block. So, it

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Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)

We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do

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It's not compatible with their Next Gen / mid split speeds. See this list; https://www.xfinity.com/support/internet/customerowned . Scroll down to "See all Modems". Then scroll down to "Compatible Modems For Enhanced Speeds". Their XB6, XB7, and XB

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18 hours ago

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Next Gen Speeds

Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st

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Hacked home network (confirmed by pro), three routers in a row instantly breached

Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b

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Unfortunately, we ended up getting a cable box. But Xfinity took some ownership of the issue because they gave us the box for free for a year.  Hopefully they can fix it in 2026.  

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Samsung TV app not working

Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B

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Return label

I need a label to return the equipment

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