Official

Accepted

Unanswered

Advanced Filters

Search Results (476K)

Most Recent
Selected Most Recent

@user_hcibms​ can confirm this. Paused the device and TV connection was lost.

 to the conversation: 

0

A unknown device is connected to my Wi-Fi

A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?

Question

Good evening user_mpdn3m thanks so much for reaching out here via our Xfinity Forums with the package and lineup questions! Channel 1254 is available in our TV Premium Tier, or Ultimate TV channel pack for older service packages. You can see the opti

 to the conversation: 

0

0

Channel 1254

My mother has Comcast TV with no internet. She would like to add channel 1254 to her plan so she can watch the Braves play baseball. But first I need to know how much it will cost to add the channel to her plan

Question

Still no update. I would really appreciate some help with this problem.

 to the conversation: 

0

0

Waiting a month for cable connection

iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The

Question

@XfinityKei​ I have the Samsung 26 Ultra, and its been like this for like 3 weeks now. I have tried turning my wifi off and then back on. This has been happening with everyone that I text. It happens no matter if I'm wifi or mobile data.

 to the conversation: 

0

Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

Question

Hello @user_n4aeix, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I’m really sorry you had to go through such a frustrating and time consuming experience. It’s com

 to the conversation: 

0

0

Very unhappy

I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices

Question

Hello @user_g8pncv I understand how this can be frustrating, what platform are you using to receive your emails at this time?

 to the conversation: 

0

0

Comcast emails

I am no longer receiving my Comcast emails. My husband has written several emails yesterday and today, the emails were sent from his iCloud email address but I have not received them in my inbox. Please help. Lana

Question

We'd love to explore options to reduce your bill ansonee1! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Suppo

 to the conversation: 

0

Need to Cancel Existing Account and sign up as new customer to get better rate.

As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi

Question

mobile care

why was my mobile care cancelled?

Question

16

2

0

Access to Comcast email

New phone. No Comcast email after paring.

Question

20

1

0

@XfinityPeterH​ Instead of you guys always "apologizing" how much you screw current custo,mers, how about you just stop (Edited: Language) over your current customers? Been with Xfiity for 12 freaking years, and even trying to drop my level of channe

 to the conversation: 

0

Need to Cancel Existing Account and sign up as new customer to get better rate.

As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi

Question

phone call after 45 min said I have to get a transfer pin # from web site..

phone call after 45 min said I have to get a transfer pin # from web site.. OF COURSE THAT DIDN'T WK EITHER ...so FRUSTRATED!!! YOUR SERVICE SUCKKKKKKKKKS.. CAN i TALK TO SOMEBODY PLEASE!!!!

Question

4

0

0

forum icon

New to the Community?

Start Here