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It would have been helpful to know this information upfront instead of feeling like we were being led on and made to seem problematic. I'm quite certain this wouldn't have been disclosed if I hadn't previously mentioned Xfinity blocking the app. Neve
Home security App
Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble
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Hi there, @Werepinuma! Congratulations on moving in with your partner! I am glad that the call to handle your account was an easy one! We are happy to submit your feedback to the proper team regarding the survey. Please send us a direct message with
report CSR bribing me with credits to give good review
I had to call to disconnect my services today ( I am moving in with my partner who already has basically the same plan if I am not mistaken.) It was an easy and fine call, however once we disconencted. about 20 minutes later a different lady called saying she was the supervisor. her only care was th
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Hello @user_6ybmb5 and thanks for posting on our Xfinity Community forums! We are aware of a national service issue affecting Xfinity TV services. Please check for updates on our Xfinity Status Map.
Technical support for tv cable
The cable TV is not working. Oddly the internet is still working. Can't get anyone to answer to any of the phone numbers that are listed Please call me [Edited: "Personal Information"]
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Hello @user_ecfio0 thank you for reaching out on our community forum. Our teams are aware of the nationwide service interruption and we are working hard to get this resolved as soon as possible.
No tv service
Cannot access channels and the 800 number gives a message that the wireless caller cannot be reached. Been about 1 hour
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@user_f5411v Hey there! I’m really sorry for how frustrating this has been, especially right after getting service set up. I can see how not being able to even open the app would make this feel like a rough start. Since you do have internet, t
Xfinity app says no internet yet I have internet
Tried Android and Apple device. Just got the internet and I cannot open app. Where is phone number to fix it. Yes I tried toggle wifi on/off different devices. App will not open says I dont have internet but I do. Im about to cancel the service after 2 hours of ownership [Edit: Removed all caps/per
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Hello @user_p2cv3r and thank you for reaching out on our Xfinity Community forums. If you are having service issues and require assistance, please provide us with additional details here (without personal info please) and we'd be happy to assis
Customer service phone number not working
My internet and cable services are not working. I tried calling the support phone number and it will not go connect. I have received different messages-one of which says to dial *611, that doesn’t work either. What is going on with xfinity/comcast today?
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Hi there, @user_ip3e4p! I am sorry that your TV service has not been working. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your TV service back up and running?
Outage
No tv service been out since about 3:15 Illinois time. Not able to get through on app ir phone..
Question
If you are in your home and connected to your home network the Xfinity stream app should be working. @user_1f508j have you attempted to try the Xfinity stream app on any other device in the home?
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Hi @user_ohx07a, thanks for reaching out here on the Xfinity Community Forums! There was a national issue with the TV service earlier today, but we're receiving word from many customers that their service has been restored. Are you still experiencing
Some services restored in Atlanta, GA. Just spoke to Customer Service Rep. who said that all services should be restored by 8:00pm EDT.
Still can't connect to online support or play back DVR recordings.
Question
Hey there, @user_gtnvrw, thanks for reaching out through Xfinity Forums regarding issues with your services. We would be happy to help you with troubleshooting. Have you tried any troubleshooting steps already?
What is going on with my service
No service at all and was [Edited: "Language"] all last week
Question
Yes I am trying to stream using the Xfinity Stream app on my Apple TV device.
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Cancel service
I want to cancel my Xfinity Internet and cable service. Please advise how to do this and where to take the router and tv boxes
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Sign-In and Account Management
@user_1n3haz Thanks for reaching out to us about your service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Here is a link to pay your bill: How to pay your Xfinity bill online. Pl
Help no one answer the phone
Hello everyone i call the phone just hanging up and I call back and just hang up my friend call from there phone just hanging up look I need to paid on my bill Help
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Hello @user_llgqfk and thanks for reaching out on our Xfinity Community forums. We are aware of a national service issue affecting Xfinity TV services. Please check for updates on our Xfinity Status Map. If the map shows no is
Service outages
We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.
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Hi there, @user_g3xz6x! We are here and happy to assist you with your Xfinity concerns. What may I help with?
XfinityRay
commented
14 hours ago
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The customer service is entirely broken.
The online xfinity assistant bot is not loading. There is no one (not even a bot) answering the customer service call. I can't event load the customer support page. What's going on? How can I even contact Xfinity?
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