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@user_ohqsv1 are you using an Xfinity cable box to view the Disney+ app? Have you tried Disney+ on different devices to see if it does the same thing on different devices?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Can no longer pay my bill?
Website, app, over the phone, makes no difference. Says I can't pay and have to go to an Xfinity store. They closed the Xfinity store in my city, and going to another one requires losing pay by taking time off of work, in order to spend hours taking multiple buses. That is not, nor will it ever, be
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Billing
Hello user_2pl43, thank you for adding your voice to the conversation here on our Forums! We'd be happy to check on any ongoing repair requests and provide updated information. Please send a direct message by clicking the chat icon in the upp
Pedestal Damaged
Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne
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user_5ea401 It actually helps. If you run a speed test wirelessly we can cross reference. Can you please run the speed test via WiFi and share your results?
Service plan internet speeds never reached, incorrect billing charge then?
To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have
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bbdude The XiOne is actually for our Xumo/NOW TV customers and is not compatible with our X1 TV services. We would be recommending, more than likely, the Xi6 to use with the standard TV line-up option. You can check out the box options here, but plea
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Blslander -- Yes, I realize the streaming app is for non X1 devices. I was contemplating using the Xfininty Stream App with a Roku Ultra to replace my XG1v4. XfinityQuemekia mentioned above that the Xi6 has an "unobstructed, clear view whenever you p
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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You're welcome, NasusN! Please let us know when you have been able to successfully reach a Security Specialist through this support number to ensure you have been taken care of.
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
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Hey there, HzY82! We appreciate you taking the time out of your weekend to bring this ongoing pixelation issue to our attention. You have reached the right place for assistance! Due to the multiple troubleshooting steps exhausted, we can definitely d
TV Issues
Having pixelation issues so swapped out main DVR box and small bedroom one. Used new power supply and coaxial cables and switched out hdmi cables too. Should note that the pixelation doesn’t happen when I’m steaming Netflix or any of the others. Mostly with local channels, and live sports, but also
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The PC is the only device where I can test this where I could verify the speed's offered up to my service plan. I doubt I can use my cell phone and WIFI to verify the speeds.
Service plan internet speeds never reached, incorrect billing charge then?
To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have
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Thanks XfinityQuemekia good to know. I see there is also the latest Xfinity streaming box called XiOne is that the way to go now? Does it also have that "unobstructed, clear view whenever you pause or scan through your recordings" behavior like you m
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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user_9j7mb0 We are here to assist and can look into any open escalations that are on your account for this issue, and provide as much updated information as we can. We look forward to hearing from you 1-1.
Dvr not working
My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i
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@bbdude The Stream app is for non X1 devices. It's not available on the XG1v4 or Xi6. Not a fan of the user interface and most content is limited to stereo.
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Thank you! That is what I needed. The phone bot just hung up on me. I appreciate your help!
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
Question
user_pg64ys I can help with that, no worries at all. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for
Chat transcript
I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?
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@XfinityJoe Now Yall already tried and said its on your end plus I have spoken with countless representatives and have had a technician come out and still nothing. Please dont come on the chat like you are seriously going to fix the issue.
Dvr not working
My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i
Question
NasusN, To report fraud concerns and update your contact account information right away, please call our Customer Security Assurance team for further assistance. You may reach our security team by contacting them at the listed phone number here at XF
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
Question
Yall already tried and said its on your end.....
Dvr not working
My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i
Question
Whatever they did wrong they need to reverse it back. Im seriously considering looking for another serive provider. Seems like they hoping people will just forgot about the issue.
Dvr not working
My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i
Question
I'm firing Xfinity Mobile
Long story short...I've spent 2 months trying to get the appropriate promotion applied to my upgraded phone order. Was constantly told to wait and the appropriate credit would show up. Today, they told me to go into the store (in Tigard, Oregon). After an hour it was decided that the order was enter
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Devices
Good luck, I have been calling to repair my broken/ exposed wire for months.
user_2pl43m
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20 hours ago
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Pedestal Damaged
Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne
Question