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So I got it working. I reset the modem to factory settings using the hidden button on the back. Then I rand the iOS app and set up the network. I used the password printed on the modem and admin as the username.
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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Suddenly, I can only send emails but not receive emails. Any thoughts?
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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user_553ppc Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Comcast’s service is poor
I have been trying to get a replacement phone for over 4 hours, the verification department is unable to provide any assistance. I asked for a manager and was told they were in a “meeting “, than she was out and I being transferred I listened to the hold music for 40 minutes before hanging up. I sti
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Hello @user_n4gqi6 I hope you are well. How did the technician visit go?
My internet is out and I can't get in touch with a person
Our internet has been out since Saturday (5 days). I have tried a new cable and a new router/modem. It's not working. Xfinity's customer service is a bunch of robots that want to walk me through pointless troubleshooting. I've tried unplugging the router already! Can I get a technician out here?
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity changed my plan without my persmission and said I was stuck with it
had just renegotiated my bill when it was up for renewal before the rate went up when I noticed the bill was higher than what the rate was promised me. I called customer service and it said because the bill had already been issued before my new agreement wanted into activation, but my next bill woul
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Xfinity support
A couple of days ago all my Xfinity Stream recordings disappeared. On the Scheduled list,. I see the scheduled recordings and I even see when they are being recorded but they never show up on the Recordings list. I have signed out and back into Xfinity stream but that didn't help. I added more cloud
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Xfinity Stream Website
Your frustration is absolutely valid, and we definitely understand your concerns, user_sqazd9. We certainly do not want to lose you as a customer, so I will be sure to get this feedback passed along. We do apologize for any inconvenience this is caus
Dual eSIM with two xfinity mobile numbers on Phone
Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not
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I gave up on Xfinity re-pairing the cable card in my TiVo Bolt. The Xfinity Stream app is nowhere near as good. There is nothing similar to the four-tuner experience with TiVo where I could tune in four different channels and switch between them with
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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I'm having this exact issue on XB8-T. Tried on Chrome, Safari, and Firefox. Love how Xfinity is pretending this isn't an issue.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Yes. I got online support to place my gateway in bridge mode from your end. It does not resolve the administration tool issue where the toggle is not showing.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hi @user_z40gr7 Thank you for taking the time to share your experience with us and sounds like you have spent a great deal of time working on this. You've done all the right steps and I apologize for any miscommunication on the Xfinity Gateway availa
PS5 Connection Error and Poor Customer Service
I've been trying to fix this for months now at this point and it seems like Xfinity tries to blame it on my PS5 100% of the time, but every time I turn on my PS5 from rest mode, my XB8 and the onboard software flag it as "IP Reputations" threat and blocks my PlayStation from accessing all its featur
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Comcast says Peacock activated as Diamond member but Peacock says I need to activate
I activated my Peacock premium benefit as a Diamond member. When I click through to Peacock it is all locked and asks me to upgrade. This looks like it's an issue for others but I can't get any help from Comcast or Peacock to reset or reactivate the benefit. Any ideas?
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