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@XfinityRaul message sent.
Terrible customer service
Jodav Aman Vinay Sanju Ed i contacted Xfinity after the storm to inform them that there’s a live wire hanging across my front yard and was scheduled to have a technician come repair the line. My appointment was January 30, 2026 from 8am to 2pm and I received a text at 2:17-2:19pm stating the issue w
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Hey @user_7cd6b0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance if you need anything with your account
Miss Information on Black Friday Special. Now I am out $700
I would first like to point out how hard it was to submit a question/complaint to Xfinity. The fact I spent 40 minutes trying to figure out how to do this just shows how frustrated I am about how I was treated this week. Especially since I have been a loyal customer for 5 1/2 years with internet AND
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user_58ac18 I'm sorry to hear these steps didn't work. Let's try these. Please let me know if these work for you. -Account Settings-Notification Settings-There is a link to visit My Account-tap that link-Account Communications-Prefe
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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@user_by6w4k I'm glad our store representative was able to help. Since I have you here, is there anything else I can help you with?
Worst customer service ever
Internet outages a fourth day in a row. Not to mention my internet charges doubled in the last year without any warning or explanation.
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Sorry to hear you're still having trouble with the activation. For us to look into things further, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with y
Watch activation on standalone line failing with something went wrong try again later message
Xfinity watch activation with standalone line not working..I chatted with multiple chat agents..I performed factory reset on watch and restarted phone. Multiple times.. unpaired the watch and paired and tried not working..walked into the store and tried not working..I was told system is down..this i
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user_7c2dqg, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by that Apple Watch being in pending activation status for 18 months. You've come to the right place. Over social media, we are a team of expert
smart watch stuck in activation
I have an apple watch that is in "pending activation". Xfinity can do nothing with my account until this wtach is activated. We have had watch for 18 months, been using and paying for said watch, however it is "locked" in pending activation. Local store cannot help and the Xfinity Mobile Executive R
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Please Can I please have ESPN😄I have tried toooooo many times🤦🏻♀️please today☹️
ESPN channels unwatchable
For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.
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Please I want ESPN NOW😍Thank you
ESPN channels unwatchable
For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.
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I stopped by at the Xfinity store to chat with your customer service representative live. Hopefully it is resolved.
Worst customer service ever
Internet outages a fourth day in a row. Not to mention my internet charges doubled in the last year without any warning or explanation.
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user_srbw Xfinity Mobile customers can use their service in Puerto Rico without incurring international roaming charges. Data usage in Puerto Rico is treated the same as within the U.S., meaning customers will not face additional fees while using the
Roaming in Puerto Rico
I reside in California but my family is from Puerto rico and i go at least twice a year to visit and would like to know if while I am there my mobile will work. This is very important to confirm prior to make the switch from AT&T
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Are you actually experiencing any connection problems, or are you just focusing on the error log entries ?
T3 timeouts
This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55
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@user_2osudz Thank you for making us aware with work order hasn't been completed via Forums. I would be more than happy to review your account to see what's the status. Please send a direct message by clicking the chat icon in the upper right corner
Work order
I had a technician come to my address on Tuesday, 01/20/26 and he stated that there was no signal coming into the house from the pole. A work order was put in and I was told it would be resolved within 24-48 hours. It has been way over that and if you call Comcast customer support, they tell me they
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No worries ! Thanks for updating your topic. Best of luck with this !
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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user_nnc84n You're welcome. We also have a reminder set to check back in with you by 2/2/26 to ensure you are able to speak with Tia. In the meantime, have a great rest of your Saturday.
direct message
How do I send a direct message to file a complaint? I don't see an option at the right hand corner next to the bell. ??
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Work order
I had a technician come to my address on Tuesday, 01/20/26 and he stated that there was no signal coming into the house from the pole. A work order was put in and I was told it would be resolved within 24-48 hours. It has been way over that and if you call Comcast customer support, they tell me they
Question
Concern moved here to the TV help section for assistance.
tv usage
It takes 3-4 times to connect my earbuds to tv to use do not know why and also it will not let me pair pc to tv keeps asking to see if linked it will not recognize pc are there any actual humans that you can to over there
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T3 timeouts
This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55
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Your Home Network
Thanks for checking back in with us to let us know about the errors you are seeing. T3 timeouts can be inactive of many issues, including equipment failure. An acceptable number of T3 timeouts per day is ideally fewer than a dozen. I when I check you
XfinityBrianH
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T3 timeouts
This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55
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