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Peacock did follow up with a promo code as a stop gap. Thank you for the follow up.
Can not activate Peacock
I am a platinum member and am not able to watch Peacock. Called Customer Service and they said that it is active and to call Peacock. Did that as well and no resolution. How can I get Peacock activated?
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chat with a live agent
unable to access to a live agent regarding plan changing questions
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Customer Service
Hopefully, *fingers crossed*, there's engineers watching this that can explain how to actually make it work.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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No sound for DVR recording for PBS Patience S2 E4
Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.
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Xfinity Stream Website
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer service issues
Keep getting a run around about my bill going up n stuff I didn't authorize there no help
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@user_wnclq1 This is exactly what I was afraid of. They've made it possible and announced it... but they didn't tell anyone how to actually make it work. I know that the connection was/is authenticated by a certificate that was present on th
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Repeated Internet Outages for 3 Months
I am at the point where I seriously need someone from Xfinity to address this issue because I have run out of patience. For the last three months, my internet service has gone out multiple times every single month. This isn’t a one-time outage or a weather-related inconvenience anymore—it’s become a
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Customer Service
Greetings @user_50oxo2,Once a device is shipped with standard shipping we do not have a way to expedite the device. We can expedite a new order of equipment, but you would end up with two devices with one needing to be returned to prevent unreturned
Requesting faster delivery for equipment
Hello team, can you please send the tracking history of my router? Also if possible can you expedite the process
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Hacked modem
So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help
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Thanks for the update! We are all waiting eagerly for someone to figure this out! The Xfinity reps on here should be pushing this up to their managers so their service reps know what to do!
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hello, @user_gvvy38 we can help with your Xfinity Mobile account and bill. We will need to work in a direct message to take a closer look at account details. Please send our team a direct message with your full name and address. To
I've been with Xfinity a long time and occurring distasteful results and lied to I would like to fix this problem ASAP [Edited]
Again my name [Edited: "Personal Information"] I’ve had nothing but problems and expenses that should not be happening to a loyal customer July 15 recording ID #[Edited: "Personal Information"] should be honored and fulfilled July 15 ID# [Edited: "Personal Information"] should be honored I have both
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special offer
I signed up for the 1 Gig w/ Peacock 5 yr plan @ 50/mo after discount on June 19th and paid a $25 deposit. Received confirmation email with order details. Called the following month after service had still not started at the address I was moving to. Customer Service says "it didn't go through on our
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Billing
Had the tech out this morning but still no resolution. When they called support they were still asking for a CMAC and modem model and obviously expecting something like an Arris cable modem that they can look up in a database and configure. But the r
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta
Tivo Cable Card issue
Having a cablecard paring issue with my Tivo. Phone support was not helpful. Will try direct message.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting faster delivery for equipment
Hello team, can you please send the tracking history of my router? Also if possible can you expedite the process
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Hello @dmarkrobinson when activating your Peacock subscription did you follow these exact steps for Diamond Xfinity Members: If you're an Xfinity member with eligible services and have received a special offer for Peacock Premium, visit the Xfinity
Diamond Level - Peacock Premium Offer Not Available
I am a Diamond level member. On 7/14/2026 I received an offer for free Peacock Premium. I followed the instructions on https://www.xfinity.com/support/articles/peacock-premium-offers which shows bundles and other individual services but no Peacock. Other postings in this community seem to have the s
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CBpdx Hi there! I can understand why that's frustrating. In many cases, an old Xfinity ID that's tied to a comcast.net email address can't be completely deleted through self-service options, especially if it's still connected to an account profile. A
Deleting my old Comcast Email Account
I have deleted my old Comcast e-mail account, but my name@comcast.net keeps blocking some of my accounts. How can I permanently and universally delete it?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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autopay setup
how do I setup autopay
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