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Service interruptions
For the past six weeks my internet service has been terrible. I can’t go without a day without an interruption. I’ve been a customer for 21 years and have never had an issue. After what I was told was a network upgrade my service has been terrible. Since it’s impossible to talk to a live person I ca
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Your Home Network
Defective auxiliary cable boxes
Defective auxiliary cable boxes, I have 3 boxes one main with a DVR and two auxiliary boxes the main works fine , the other two not so much. One power supply started smoking and melted and the other box just quit. I talked to AI help, Useless! and they said they would send new ones....still waiting.
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X1
Does chat ever get around to actually answering my question?
I have an issue where my work VPN won't connect using my Xfinity service, but it works fine when tethered to my phone (not through Xfinity). I contacted customer support via chat. I asked my question. 20 minutes later, and I've discussed my plan and billing, and I've been asked for my birthday and d
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Customer Service
user_d2976d, I understand this situation has been frustrating. We'd love the chance to discuss the recent visit and charges to get some clarity/answers. If you change your mind, you can always reach us directly.
$100 Service Charge
After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov
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It shouldn’t be this hard
I contacted xfinity 2 weeks ago to advise I was moving from CT to MA. I explained I would have dual residency for July and wanted to establish service in MA while maintaining my existing service until July 25th. I was assured I was all set. I woke up this morning to no wifi or cable at my CT address
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Customer Service
Further discussion not necessary. Since tech replaced YOUR Comcast tower with a new one, I assume problem was YOUR equipment. Being 82 years old, I am on a limited budget and no longer want to deal with a company that charges me $100 to fix so
$100 Service Charge
After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov
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Hi there user_kb4cs5, you can view your bill through the Xfinity app or online. If you'd like to view your full breakdown of your statement, you'll want to view the PDF version. To help get your upstairs Wi-Fi working, could you share a few more det
Monthly Charges
1) All I want is internet, Netflix, & Prime. 2) why is my internet not working upstairs. 3) $10 discount for auto payments How much is my bill? [Edited: All Caps]
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@user_qqtvdo, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help, Please send a direct message including your full name and service address, and we can get started anytime. How to S
help with bill
I think it’s crazy that I reached out to you guys and trying to talk to somebody and literally explain to you that I cannot be on the phone but I verified myself because the type of job that I work I can’t just get up and take personal calls, I can lose my [Edited: "Profanity"] job and that was [Edi
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Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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Xfinity App
Thanks, sorry for jumping the gun I just did it since I checked out what other's were being told to do. Thanks for your help!
Peacock Activation - Missed 90 Day Activation
Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?
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Monthly Charges
1) All I want is internet, Netflix, & Prime. 2) why is my internet not working upstairs. 3) $10 discount for auto payments How much is my bill? [Edited: All Caps]
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Billing
@user_bac29 Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to di
Easement vacation
Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls
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user_02rrgb I'd like to check your account and make sure the proper codes are listed. I see you've sent a DM, so I will continue helping there. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help &
Peacock Activation - Missed 90 Day Activation
Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?
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Waiting on hold for 50 minutes just to be disconnected sounds frustrating, and that is definitely not the standard we aim for user_q0is3v. I'm here to help you. To help me dive in, what's going on with your account, could you share a few details abou
Absolute Worst Customer Service
I spoke to a customer service representative with Xfinity. It started off with me explaining my billing problem. She then put me on hold for 50 minutes to check! After she finally came back, she did no research into my problem. She then proceeded to put me back on hold then dropped my call. I need h
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Welcome to the community forums, and thanks for reaching out! We'd be more than happy to help cancel your transfer request! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get st
I'm needing to cancel a move.
Hi there! I'm needing to cancel a move request, please. How do I do that?
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Okay, all of a sudden Mine started working after I changed the server back to mail.comcast.net when all of the directions state to use imap.comcast.net for the incoming mail server.
Comcast Email is not working on Iphone
As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon
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user_ou3grb. Hi there, I’m really sorry this has been your experience. Especially after planning ahead and being assured everything was set up correctly. I completely understand how frustrating it is to suddenly lose service at your CT home and
XfinityDilary
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It shouldn’t be this hard
I contacted xfinity 2 weeks ago to advise I was moving from CT to MA. I explained I would have dual residency for July and wanted to establish service in MA while maintaining my existing service until July 25th. I was assured I was all set. I woke up this morning to no wifi or cable at my CT address
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