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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unexpected 100% Bill Increase Despite Being Promised a Stable Monthly Rate
Hello, I signed up for a no-contract 300 Mbps internet plan for $42.98/month. The primary reason I chose this plan was because I was specifically told during the signup process that my monthly price would remain the same unless I modified my plan. I have not made any changes to my plan since signing
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I’m having the same issue. Any resolution? Thanks.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Appointment
I wanted to know if the worker came by my property yet. My appointment is from 1pm and 3pm
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Customer Service
Expired Xfinity Gift Card
Hello, my $100 Xfinity gift card expired and I had not used the card for a single transaction. I had forgotten about the card due to recent life events and just wanted to use it only to see that it was expired. Would anyone be able to kindly assist with issuing a new one? Thank you.
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Customer Service
Hi there user_htorv8, thanks for reaching out! When setting up a recording, you should indeed have an option select which channel the series will be recorded on as shown on our support page covering how to Record a series on X1. It should be the seco
Why can’t I do a series record for only a single channel?
When you set up a series record, why can’t the system just record from 1 channel? For example I want to record FBI but it finds FBI across all channels instead.
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Received, thank you!
Device trade in payment plan
I am a new customer and got approved for 5 lines but got 0 in financing available for device payment plans despite having a very high credit score just trying to figure out how we can run soft credit check again and fix the issue but customer service has been horrible and not helpful.
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Internet down 5:25 pm
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Just unplugged and just getting welcome sign
Service problem
I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"]. I had an eSIM number but that is not working now either. I have no way to get a
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The network owners and affiliates have control of what is aired on channels in different markets and areas.
Nashville Predators/Scripps not available on Comcast/Xfinity if Chattanooga
Prior to the move to Scripps, my father was able to watch the Nasvhille Predators in Chattanooga, TN area on Comcast/Xfinity on Fox Sports TN, then later on Bally Sports. After the move to Scripps, the Nasvhille Predators broadcast is no longer available in Chattanooga on Comcast/Xfinity. In Nashvil
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@EG Thank you! @user_543cnh Thanks for meeting us here in our Xfinity Forums. We're sorry to hear the costs are high, but we're happy to check into your account to see what's available. If we may, please send us a Direct Message with your nam
Cost per month is too high.
$70.00 per month is very high for internet service. Are the other companies this high??
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InternetuserPL Thanks for letting us know, and I do apologize you are still having the same experience. We would be more than happy to take a closer look at the situation for you. Please send us a direct message, so we can gather your account details
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
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Oct 1 frist day service still no tv connection in front of mobile home
Weak and poor signal from router
Repeatedly, my signal drops or is weak. I have 1200 mps which is the fastest Xfinity offers. My home cameras don't work right because the signal drops and they go offline. I pay 95.00 per month for Internet and am extremely disappointed. Xfinity restarts the gateway and tests the system and says sys
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I would like to return to Xfinity email. I do not like yahoo. Please let me know how to reconnect to my old email. If this is not possible I will have to go to another provider. Thank you for your help.
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Customer Service
I am looking for help in provisioning my ONT to accept my customer owned router.
Hello and good afternoon. I am just looking for some clarification about getting my ONT set up for my own router. I am on 2Gb EPON in an Xfinity community. I have read previously that bulk communities are not possible yet. Hopefully that has changed. Thank you very much!
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Customer Service
The same thing happened to us, it is extremely frustrating.
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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I'm facing the same issue with my site and customers are not able to access it (senderpools.com). I'm also seeing a clean VirusTotal score, google safe browsing, etc. Submitting a ticket almost 2 weeks and haven't heard back. I called support and the
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
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Thank you so much for keeping us posted! I'm happy that the cause of the problem was found, and your connection issues were resolved! Was there anything else we might be able to assist with now that one of our technicians was able to get you up and r
Intermittent disconnects.
I've restarted my modem multiple times, pinged my local gateway to confirm that it wasn't my device, and I still cannot resolve these 5-15 second disconnects that keeps randomly happening. It's long enough to drop calls and interrupt downloads. The modem is reporting millions of uncorrectables, low
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Hi there, @Shay_shay02! Thanks for taking the time out of your day to reach out with your concern. Were you able to get your WiFi name and password updated with the steps, @BruceW provided?
XfinityRay
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Changing password to WiFi
Forgot password and name to WiFi
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