Xfinity Community Forum

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I received a new notice to accept the solution. already responded to this with the information requested. I am waiting on you to respond back.

user_8kw4no

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7 hours ago

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Email Migration

I have four active Comcast.net email accounts. Three were migrated to Yahoo Mail in January 2026, but my fourth account has not received an invitation or notification. Note that two of the accounts received an invitation, the third did not. I use all four accounts regularly. The fourth account still

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Hello @user_00xba9, thank you for taking the time to leave a post. Sorry for the frustrating experience you’ve had trying to manage the Seasonal Hold on your account. I completely understand how upsetting it must be to receive different informa

XfinityMarshante

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7 hours ago

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Problems with Xfinity customer service

As in previous years, we called in early September to have our internet service , at a summer rental cottage, placed on Seasonal Hold, beginning Oct. 1. Customer svs. person said order was done. In Oct., our bill was for full svs.! We called cust svs back, and the rep apologized, said all was correc

Question

Good morning @cfeeley897. Our team can assist with getting a ticket opened for your claim. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the

XfinityJoe

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7 hours ago

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Property Damage - Need to Open a Claim

I'm having trouble finding how to open a claim for property damage to my house; can someone please direct me how to do so? The damage to my home is related to a Xfinity cable line and its reattachment. During a storm, the Xfinity cable line at our home came loose so we contacted Xfinity and a techni

Question

757jetip Hi there! We are sorry to hear you would like to cancel but our team is happy to assist. Can you please send us a direct message with your full name and service address? How to send us a direct message: -

XfinityAirelle

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7 hours ago

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Disconnect

Want to disconnect service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Disconnect

Want to disconnect service

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Attention XFINITY SUPPORT TEAM

Regarding the membership rewards page. PLEASE stop wasting time of your customers giving them useless troubleshooting steps to "solve" a problem that is 100% proven to be a backend issue with the Xfinity website. It is embarrassing for you, and your team. Every time you post a "Follow these steps" m

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Sign-In and Account Management

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@XfinityPaula Just stop. STOP. You are NOT helping.

sleegoo

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7 hours ago

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Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib

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Unexpected Xfinity Wifi Price Increases - Seeking a Billing Credit

Hi, I’m reaching out regarding the significant increases to my Xfinity WiFi bill since I moved into my apartment in 2023. My monthly payment started at $60.94 in May 2023, increased to $80.94 on May 21, 2025, and then increased again to $123.94 on May 21, 2026. I was not aware of or expecting these

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Billing

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Property Damage - Need to Open a Claim

I'm having trouble finding how to open a claim for property damage to my house; can someone please direct me how to do so? The damage to my home is related to a Xfinity cable line and its reattachment. During a storm, the Xfinity cable line at our home came loose so we contacted Xfinity and a techni

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Customer Service

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user_ak17g3 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do for you and what offers we have available in your area. Please send a Direct Message with your full name and address. Click "Si

XfinityBenjaminM

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7 hours ago

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Billing and service

I noticed my bill went up $50. This is too much for me. Can you tell me why and is there any other promotions to get the price down? I’m thinking of looking elsewhere. Also, my upstairs tv doesn’t get reception. Is there a a way to get that fixed? Thank you! [Edited: "Personal Information”]

Question

user_e5uc67, Thank you for reaching out through Xfinity Forums. This is a known issue and our engineers are working on a fix. We will keep you posted when we have a solution.

XfinityAngie

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7 hours ago

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Benefits

For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').

Question

Hello, @user_fg4alp! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you check

XfinitySara

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7 hours ago

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Re: "Lower my bill"

I'm very happy with my service but my bill is very high. Are there any promotions or deals going on that could help me lower my bill? I've been a very good customer in good standing for several years. I only use internet when I come from work in the evenings. Thank you

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Re: "Lower my bill"

I'm very happy with my service but my bill is very high. Are there any promotions or deals going on that could help me lower my bill? I've been a very good customer in good standing for several years. I only use internet when I come from work in the evenings. Thank you

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Billing

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user_wjvjwh Thank you for trying the comcast.net email address for accessing the account. To make sure you have the correct credentials can you please send us a direct message with your name, service address and the email address? Have y

XfinityPaula

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8 hours ago

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Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib

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I tried both and both give me the same "error message".

user_e5uc67

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8 hours ago

to the conversation:

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Benefits

For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').

Question

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I was able to reset the password but it actually reset my normal password. I can log into my comcast.net email. But when I log into Xfinity and use that email address as my user name it will allow me to login but I still get the same err

user_wjvjwh

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8 hours ago

to the conversation:

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Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib

Question

agree wholeheartedly.

dixon_2

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8 hours ago

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New Xfinity Insights Community Portal

Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a

Question

5 Year Guarantee Price for Gig Speed Internet

My daughter is an existing Xfinity customer. Her internet bill went through the roof recently so I help her and we got her Gig Speed internet for $60/month on the 5-year price guarantee plan. I am a longtime Xfinity customer and am needing to renew my internet before next month. When I checked my ac

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Customer Service

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user_wjvjwh Oh great! Are you able to reset the password or do you recall the password? That email address is probably linked to the primary ID on the account. Once you are able to access that side you will be able to access the membership benefits a

XfinityPaula

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8 hours ago

to the conversation:

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Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib

Question

I've been experiencing the same problem with a lot of frustration. I'm also having a problem with Xfinity Stream crashing all the time necessitating logging back in multiple times while trying to watch TV online.

luckydog2

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8 hours ago

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LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN

this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i

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