Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Ch 7 bankruptcy

Having a lot of trouble getting to the right [person on the phone about my bankruptcy

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Email access after cancelling internet

Can I keep my comcast email if I cancel my comcast internet?

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Email

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user_dvjrc7 I'm sorry that you have not received the same experience that I have with my internet and TV service. I don't like any price increase and I would be happy to help see what options we have to lower the price for us, or I can help with clos

XfinityPaula

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11 hours ago

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Price Increase Without being told

Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.

Question

Thank you for confirming everything, @jrmii. These intermittent issues can be really frustrating, but it usually comes down to competing security settings on one end or the other. We may need to take a closer look and see if anything was recently upd

XfinityJamesC

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11 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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Ch 7 bankruptcy

Having a lot of trouble getting to the right [person on the phone about my bankruptcy

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Customer Service

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Charged for equipment after moving and for service technician visit

I recently moved and was charged for new equipment despite bringing the Xfinity modem from the old location to my new home. After transferring service, the WiFi would not work for several days. I was not able to see information for my new service address on my account—only the old address. I spoke w

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Billing

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user_1omxjs Thanks for reaching out. Are you seeing it as a separate charge for just Apple+? If so that is usually an indication you signed up for a subscription from them directly. Any charges for streaming sey up through us would be built in to you

XfinityMatthew

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11 hours ago

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Apple+

Why am I being charged on my credit card for appl+ when it's suppose to come with my xfimity stream service

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@user_81zard I understand you're having issues with the Xfinity Stream app while using your Roku devices. What error message/code are you receiving? What troubleshooting steps have you taken from your end? Have you experienced the same issue on other

XfinityBradM

commented

11 hours ago

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Xfinity fail with Roku

Three or so weeks ago my Xfinity stopped working on my Roku platform. My two other TVs in the house with a Xfinity box work, over my 4 other TVs with Roku all have the same issue. Clearly this an Xfinity issues and dispite what they have reported on this platform it us a widespread problem. I've bee

Question

Hi there, @user_omi4pi. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your accounts and interacting with agents. We would be more than happy to assist with this issue and get it straightened out.

XfinityFrank

commented

11 hours ago

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WAs charged for two accounts despite being reassured the older more expensive one was closed

Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur

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Your services have NOT been outshining their deals; there's a reason Comcast has consistently ranked at the bottom of the ACSI. You're delusional if you believe that a 180% increased price difference between your competitor is justified. Please dire

user_dvjrc7

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11 hours ago

to the conversation:

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Price Increase Without being told

Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.

Question

user_dvjrc7 Hi, Happy Monday to you. Thank you for creating a post and reaching out to us on our Xfinity Forums. I'm sad to read that our live chat agents were not able to help you and that the pricing has changed. I'm sorry that this is happening an

XfinityPaula

commented

11 hours ago

to the conversation:

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Price Increase Without being told

Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.

Question

Of course. I am a data center engineer.

jrmii

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11 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

Hey @user_9d0z3l , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of your services. I would be more than happy to offer my assistance lookin

XfinityJanelle

commented

11 hours ago

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cancellation

i'm looking to cancel my internet before my billing period and haven't had any success with anything so far. what should my next steps be?

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user_9zwihn Thank you for reaching out to my team so we can make sure the cancellation order was processed successfully. You can view Frequently Asked Questions about what to expect when cancelling service here: https://www.xfinity.com/support/articl

XfinityEmilyB

commented

11 hours ago

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Xfinity support

Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?

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user_0orm3n Thank you for reaching out! Do you need your services transferred to your new location as well?

XfinityMartyR

commented

11 hours ago

to the conversation:

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Cancel Service

Hi, I moved and need to cancel my service. I tried calling a couple weeks ago. Please help.

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WAs charged for two accounts despite being reassured the older more expensive one was closed

Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur

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Customer Service

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Yeah this is happening to everyone. Check if other companies are in your area, Race communications just expanded in my area the other day and I plan on switching to them. Seeing as $80 a month isn't good enough for comcast, I'll go ahead and give the

user_dvjrc7

commented

11 hours ago

to the conversation:

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Price Went Up - No Notice?

Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete

Question

Hello, @user_zcvcb1 Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cl

XfinityThomasC

commented

11 hours ago

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escalation of case - This has been going on Since April.

To the Xfinity Customer Escalation Team, I am requesting assistance in resolving an ongoing issue that has now been open since April and has required an unreasonable amount of time and effort on my part. I have contacted Xfinity on four separate occasions to have a cable line buried on my property.

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Poni Thank you for posting on our community forum so we can find the perfect promotion for your Xfinity internet and home security needs. You can make changes to your service through your online profile: https://www.xfinity.com/manage-my-account

XfinityEmilyB

commented

11 hours ago

to the conversation:

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Price Went Up - No Notice?

Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete

Question

U

Price Increase Without being told

Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.

Question

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Billing

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