Xfinity Community Forum

Cancel Service and Request Refund/Credit

Hi! I’m reaching out because I would like to cancel my Xfinity internet service. I haven’t been using the service for some time, but I’ve continued being charged for it. I would prefer to handle the cancellation through chat rather than by phone, if possible. I’d also like to ask if you can review m

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Customer Service

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Bill/Payment

This is Stephanie Walker a former customer of yours for over seven years and this is not acceptable for Xfinity to bill me for services we did not receive from your company. I refuse to pay for services we did not receive. Below is the dates of what happened and why I will not paid. Xfinity Cable li

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Billing

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Same issue going on for several days now. Xfinity needs to fix this with the MLB network.

Wilbur54

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4 hours ago

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MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.

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I'm sure it is, but I don't have a computer to connect to disable it, and one of my wireless things has moca

user_e65i65

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4 hours ago

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Moca problems

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi

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CABLE TV

MY NAME IS [Edited: "Personal Information"]! I AM HAVING THE WORST SERVICE EVER FROM XFINITY. AND I AM THINKING SERIOUSLY OF CHANGING MY SERVICE COMPANY! ASAP

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Customer Service

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@user_t78a2t you will want to be the primary account holder or a manager on the account to pick up equipment.

XfinityJosephA

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4 hours ago

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Equipment pickup

Can anyone go into the store to pick up

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Traveling to China, what do I need to do to keep all 3 devices on plan working? Phones are esim locked and iphone17 are esim locked to us?

I know activating international travel plan means nothing for China. What do I actually need to do for using iphone 17's and Galaxy S25 in China?

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Plan

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Seriously? I have repeatedly answered all the questions you asked and you keep coming back with one more demand. Shouldn't you enter a ticket? This is day SEVEN that MLB Audio/Video has been out of synch. All you have to do is turn

geumjandi

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4 hours ago

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MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.

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Is MoCA enabled by default on Xfinity gateways?

strega7

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4 hours ago

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Moca problems

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi

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Support

Posted to community forum my complaints but can’t figure out how to send a direct message

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Customer Service

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Rdk03004

Rdk03004 error code no TV blah, blah blah blah blah

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X1

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@user_0stdub In order for our team to help we will need your account information sent to us in direct messages using the steps provided above. This will prevent any personal information from being posted publically here on Forums. Please follow the s

XfinityMatthew

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5 hours ago

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Executive customer relations escalation and two failed repairs and third visit where time window is not honored

Executive customer relations escalation!! no cable service in our family room tv 2 visits unsuccessful and problem unresolved. 3rd visit now delayed and Ow not within our guaranteed window of time. too much monthly charges to be treated like this! We need some help

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Equipment pickup

Can anyone go into the store to pick up

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Customer Service

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user_5x3jbs Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are also experiencing an error with your fire stick. Have you also cleared the app cache and checked for any updates for the Xfinity S

XfinityBillie

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5 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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user_gg4m79 Hello and happy Monday! Thank you for creating the post and sharing with us that your rates have increased. I'm sorry for the increase to the account. I have a feeling the increase is due to a promotion ending, bringing the internet servi

XfinityPaula

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5 hours ago

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Billing

My bill jump from $40 to $98.95 since June 2026 I only have WiFi

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No question and comment not answered

user_0stdub

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5 hours ago

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Executive customer relations escalation and two failed repairs and third visit where time window is not honored

Executive customer relations escalation!! no cable service in our family room tv 2 visits unsuccessful and problem unresolved. 3rd visit now delayed and Ow not within our guaranteed window of time. too much monthly charges to be treated like this! We need some help

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user_0k3gjv, I am sorry to hear you've had trouble getting assistance. We would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the &l

XfinityAngie

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5 hours ago

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Cancel Service

I've scheduled callbacks but gotten no response. This morning the callback system is apparently down. There's not direct message option. This is by far the most frustrating "customer service" I've ever encountered. How do I cancel this NOW?

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We have been without cable service in our family room after 2 visits and guaranteed we fixed the problem… it still doesn’t work!! 3 rd visit scheduled today has now called and told us they will not meet guaranteed window of time too much

user_0stdub

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5 hours ago

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Executive customer relations escalation and two failed repairs and third visit where time window is not honored

Executive customer relations escalation!! no cable service in our family room tv 2 visits unsuccessful and problem unresolved. 3rd visit now delayed and Ow not within our guaranteed window of time. too much monthly charges to be treated like this! We need some help

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user_acf65z, We would be happy to help. Let us know if you still need assistance.

XfinityAngie

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5 hours ago

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Public hotspot nearby not working

I am trying to connect to an Xfinity public hotspot but it is not connecting. The login page never pops and the little icon only spins forever and nothing happens. We are waiting to transfer our internet here to our new house and the meantime we were hoping to connect to two public hotspots that you

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Cancel Service

I've scheduled callbacks but gotten no response. This morning the callback system is apparently down. There's not direct message option. This is by far the most frustrating "customer service" I've ever encountered. How do I cancel this NOW?

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Customer Service

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