Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (436.8K)
@XfinityRichard [Edited: Personal Information]
Taking payment out for disconnected mobile service
I don't have mobile service with Xfinity..they're charging me for an watch i don't have..no activation. Claim was filed and closed.The service is shown as disconnected and refunds from xfinity. Multiple conversations with Mobile support,all saying " it's taken care of" and I won't have this problem
Question
Have you tried to release and renew your IP address @user_obytoj? https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
Question
@user_qneal8 have you reviewed the link: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode to assist you with toggling bridge mode?
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
Question
•
user_of0v59 No problem. Our team of experts is the corporate Digital and Social Media team. We truly want to help. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the co
Xfinity Broke my S34 Ultra
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
Question
I do not have advanced security or wifi extenders, thanks. I have also tried to call and get agent support on the phone but its seemingly impossible to get past the AI prompting.
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
I need someone from corporate to reach out to me pls. Thats all I need. Thanks
Xfinity Broke my S34 Ultra
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
Question
North Florida buffering
When will this stop? There have been numerous outages logged over the last 18 hours and still cannot keep a constant connection.
Question
•
Your Home Network
Susan1343 that's awesome! Thanks for letting us know. I'm glad all your recordings are back 👍
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
Question
@user_gq41go Did you have a chance to see if any of those tips apply ?
My internet keep dropping
I have called several times. Cannot get past the AI that is terrible and simple minded. My Internet keeps dropping. I’ve restarted my equipment several times and it’s still happening. It’s been an on going problem for a few weeks! I cannot even watch a tv program. I think it’s time to go to ATT. Thi
Question
Returned phones but still charging me
Hello. I ordered some phones on Xfinity mobile online and I returned it, but they are still charging me and when I called to find out what’s going on they said they haven’t received the phones at the warehouse yet but when I tracked it, it did said delivered but unfortunately, I lost the tracking nu
Question
•
Billing
user_yjfjub Hi there! Thanks for using our Forums and for reaching out to our team directly. I am here happy to review the account and make sure you have the best plan for your home. To get started can you send me a DM with your complete name and ser
Change my bill price.
Good afternoon, it is unfair to pay $95 when i have been a customer so many years and new customers get the $50 deal. I am considering changing providers.
Question
I DO NOT TEXT...how about a phone call to my home phone??????
Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
Question
If you're a customer with Advanced Security, you won't be able to access this feature if you choose to enable Bridge Mode on your gateway. Learn more about xFi Advanced Security https://www.xfinity.com/support/articles/getting-started-with-xfinity-xf
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
Ongoing Device Exchange Issue – Multiple Escalations Without Resolution
I am writing to formally express my deep concern regarding the handling of my recent device upgrade and exchange attempt through Xfinity Mobile. On Friday, February 6, 2026, I upgraded my iPhone SE to the iPhone 17 Pro. On Saturday morning, I returned to the Greenwood, Indiana Xfinity store to excha
Question
•
Customer Service
rja52 Yes, the wireless boxes are compatible with customer owned modems. Here is some additional information on the wireless boxes. Please let me know if there are any other questions I can answer for you today. https://www.xfinity.com/s
Want to replace new cable box with XG1V4
I recently ordered a new cable box for my 4k tv over the phone. I asked for a 4K UHD compatible box with RF cable connector. I was sent a wireless cable box. I took this box to the local xfinity store and was given another box with an RF connector. However, this box is a PXD01 and is not 4K compatib
Question
@user_pmi60c Did you have a chance to see if any of those tips apply ?
EG
commented
7 hours ago
to the conversation:
0
0
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem
Question