Xfinity Community Forum

user_3ioo87 Hi there! Great question, we can definitely help with that. If you’re using a Xfinity gateway, router settings are now managed through the Xfinity app instead of the traditional admin page. Just open the app, s

XfinityAirelle

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6 hours ago

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Router settings

How to get to router settings

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Router settings

How to get to router settings

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Your Home Network

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I agree. I have had Comcast/Xfinity for over 40 years. I keep paying more each year ($370.00 currently, monthly), and they keep reducing the number of channels. So frustrating. What used to be included now has to be streamed and paid extra for. I kep

user_8lend1

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6 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

user_qklf41 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityThomasB

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6 hours ago

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xfinity is the worst!

If you live in Denver, don’t get Xfinity cable. There is ZERO customer service! Our cable goes out all the time, but you can’t get in touch with anyone or schedule an appointment in a timely fashion. If you want to watch or pay for the Nuggets games - you can’t. No options! Xfinity just dropped ABC

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I also am being charged the wrong amount for a device I just purchased two months ago. I have tried reaching out to support only to get the message that wait times are too long so basically buzz off.

user_ig30mc

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6 hours ago

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Device payments

My son had upgraded back in December of 2022 to a IPhone 14 when they came out. We should had pay off the device by now but apparently he still has a balance on his phone and 8 more installments payments that don't go down. I went in the Xfinity store by me and they stated that apparently my son was

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xfinity is the worst!

If you live in Denver, don’t get Xfinity cable. There is ZERO customer service! Our cable goes out all the time, but you can’t get in touch with anyone or schedule an appointment in a timely fashion. If you want to watch or pay for the Nuggets games - you can’t. No options! Xfinity just dropped ABC

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Customer Service

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cada0310, Thanks for confirming that—much appreciated. I’d like to take a closer look at the signal levels on my end to see what’s going on. To further assist, please send us a direct message with your first/last name and full add

XfinityGabriel

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7 hours ago

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Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

Thank you for being proactive and letting us know! Can you try to clear the cookies and cache on your browser then try again? We are looking forward to working together on this.

XfinityJorge

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7 hours ago

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Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

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WXYZ This points the Finger at Comcast for this inappropriate decision. The problem is a dispute over the fees E.W. Scripps expects Comcast/Xfinity to pay to carry Scripps' stations. See https://www.xfinity.com/facts. Scripps wants more money,

BruceW

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7 hours ago

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WXYZ

It is not acceptable to withdraw WXYZ from your line up. This is one of the major stations in Michigan and I requesting that it reinstalled. It was good that you did this. I will hold someone responsible. The QR code that provided was unreadable. This points the Finger at Comcast for this inappropri

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Tried singing in n out. Still no option to DM. Tried writing to XfinityThomasB But name didn’t fill in drop down menu.

user_2cezfv

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7 hours ago

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Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

Question

There are no splitters in the home other than the Comcast installed ones in the basement.

cada0310

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7 hours ago

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Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

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Email

Can't get WTVR and now can't get into my email account. What in the world are you doing to your customers. I would like to get into my email account. Also, what are you going to get WTVR back on.

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Email

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Adding to router another network

Want to add another network to my router. how do I do that?

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Your Home Network

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Chat

Chat with agent about lost channels and bill

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Channels and Programming

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@user_64fi0m - In case you don't receive a notification from direct messages, I wanted to let you know that we provided an update over DM a moment ago. Thank you!

XfinitySara

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7 hours ago

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PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded

Question

Greetings, @jzupko! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this programming issue. You have definitely come to the right place for assistance.

XfinityJamesC

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7 hours ago

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ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

Question

user_2cezfv It looks like this was your first public post, you might need to log out and log back in to see that option available. You would technically not see that option until after your first post was completed.

XfinityThomasB

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7 hours ago

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Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

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I’m not seeing the option to DIRECT MESSAGE

user_2cezfv

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7 hours ago

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Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

Question

@user_6uvnjn there is a past Reddit on this very issue https://www.reddit.com/r/AndroidTV/comments/r4hmv5/chromecast_builtin_not_working_on_hisense_tv/ that you might find helpful in resolving this issue.

XfinityThomasC

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7 hours ago

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Mobile stream app casting

I have the xfinty stream mobile app on my android device. I have 3 TVs that all run Google TV with Chromecast built in. The app is supposed to be able to cast to Chromecast devices but only 2 of the TVs will show up as being able to cast to and the other one doesnt show up in the drop down list. I c

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Is xfinity working on resolving this problem with my ABC channel, I’m missing so many shows and am very frustrated, I’m sure many of us will have to switch cable companies if this problem isn’t resolved soon.

user_h927dz

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7 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question