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Fire TV
I don't get how you TV GO channels but can't watch them on the go all of a sudden.
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Xfinity Stream Website
TERRIBLE CUSTOMER SERVICE !!!
I am extremely frustrated and honestly disgusted with my experience with Xfinity, but what makes this even more upsetting is that this is NOT the first, second, or even third time I have had an experience like this with your customer service. This has become a repeated pattern, and I am completely f
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Customer Service
my new address has a wrong tele nbr associated and cannot logon to pay bill properly
good afternoon I moved from MD to PA -- my MD acct is for my mother and has my [Edited: "Personal Information”] nbr on it -- my new address in PA has my sister's nbr [Edited: "Personal Information”] -- in error it was only used the day the tech came out to set up my system. I cannot log on to the we
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Customer Service
Gotcha, we can certainly continue with your account specific details in DM @user_4i66py! Please continue with us there.
Is It possible to move the Cable Outlet
So I currently live in a 2 bedroom 2 bathroom Apartment complex and the Cable Outlet is in my Master Bedroom. Recently I just started a new work from home job and I was wondering if it was possible to move the outlet to the Office instead of having it in the master bedroom?
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@user_5dwmyb Thanks for letting us know. What modem and router did you switch to?
Time Zone / Location error
I replaced my router & modem last week. Ever since, my computer regularly tells me my time zone has changed, from Pacific to Eastern and back again. No big deal on my home PC- I can turn off the feature to autodetect the time zone. But on my work PC, this feature is administrator controlled and I ca
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user_ns2hm7 Thanks for creating a post. When you sign in, are you able to switch between accounts and to make the current account the primary one? The linked article can help with the steps to check.
Can’t login to my account that’s active
Trying to log into my account it’s saying it’s in active and keeps bringing up an old address that doesn’t have service account number is [Edited: "Personal Information”]
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@XfinityAldrik I checked my spam/junk folders and theyre not recieving anything. I checked while using both my "email" app and the comcast website. I dont recieve any mail from others and I tried sending emails to myself as a test and I still dont r
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Can’t get in to my email
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
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Can I talk to someone in Chat to determine what is the best direction to go for me? Last time I had a technician come out here, he indicated that he would have to just run a cable from the outlet in my Master Bedroom and run it to my Office.
Is It possible to move the Cable Outlet
So I currently live in a 2 bedroom 2 bathroom Apartment complex and the Cable Outlet is in my Master Bedroom. Recently I just started a new work from home job and I was wondering if it was possible to move the outlet to the Office instead of having it in the master bedroom?
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Hey there, @user_m1qden, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help you disconnect your account on this platform. If you can, please send us a direct message with your full name and your full address.
Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
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krv123 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "
One Year Expiration
My yearly internet is set to expire on November 23, 2026. I've been watching the site to find any kind of deal for renewal. I found something today that offered the same plan as I have right now, internet wise, for $70 plus taxes. That's $10 a month cheaper than what I have now. I have both Internet
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We have not swapped out the modem. It's not all that old, and this feels like a line problem or something on your end. I was hoping the provided logs would suggest something, do they?
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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This a tech firm. Either get it together or override it as a comp on the Peacock Premium perk. Seems like that’s an easy fix. I’ve been verified a million different ways. We can’t be the only people who this is happening to. They are separate entiti
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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Hey there, @user_406ihj, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to see what promotions we have available. Can you please send us a direct message with your full name and your full address? &nb
Internet bill
My promotional rate ended and my 300 Mbps internet increased from about $35 to $90. The online Plan Builder only offers $70 for the same 300 Mbps service. I also have Xfinity Mobile and would prefer to stay if there is an existing-customer, loyalty, or retention offer closer to my previous price. Co
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Hi there, @user_8jpep9. Thanks for reaching out to us here on the Community Forum. We would be happy to check on your account and assist with your speed! Please send a direct message to us including your full name and complete street address.
1 Gig Symmetrical Plan, XB10, but Upload Is Capped Around 100 Mbps
Hi, My Xfinity account/plan page shows that I have 1 Gig symmetrical service (1000 Mbps down / 1000 Mbps up), and I have an XB10 gateway. My current plan: 1000 Mbps down + 1000 Mbps up Plan Builder: 1Gig Up and Down (Basically everywhere online it shows the same thing) Download speeds are roughly wh
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
I was supposed to get a delivery of my equipment and never received! I was sent a picture of someone else house at the wrong address a day ago
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Internet
I was supposed to get a delivery of my equipment and never received! I was sent a picture of someone else house at the wrong address a day ago
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Customer Service
I have the same problem help
pjohns3867
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Outgoing email in iPhone is not working.
Yesterday I updated my password for my Comcast account. I updated it on my iPhone as well but my outgoing emails are not functioning. I did go into set up for email. Collect advanced clicked on the outgoing server and tried to update the password. The system verifies forever and then times out. Plea
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