Xfinity Community Forum

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@XfinityDena Thank you for that suggestion. I have an EPSON that did initially connect to WiFi so I am not sure it is a warranty thing, but I will contact them. The problem has been persistent with an upgraded Xfinity Gateway, so there seems

user_qf1dns

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17 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Cut wire

A landscaper hired by our HOA has cut a cable. How we get it repaired

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Customer Service

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Audio issue

Hit a wrong button on my remote, now whenever I turn up/down/mute, a voice mimics my choice.

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Customer Service

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@user_xacr19 Try it now.

user_pmh5y0

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17 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Thanks for confirming those details @MurphyBuck. We definitely do not want to lose you as a customer. What browser are you currently using?

XfinityJeniece

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17 hours ago

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400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

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I pay for 1Gbps and only receive around 400Mbps [Edited]

I pay for 1Gbps and only receive around 400Mbps. They just keep resetting it remotely and it does nothing. Cant get an appointment scheduled for a time im available so im just stuck with bad service. Doesn't matter how nice you try to say it, if a company doesnt provide what you pay them for its a t

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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17 hours ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

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Hi there, @user_rgl5hl. Thanks for reaching out to us here on the Community Forum. We would be happy to help get this straightened out for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click

XfinityFrank

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17 hours ago

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Requesting refund for $100 tech visit fee

I'm an existing Xfinity customer and recently moved to a new apartment. I requested a service transfer and tried to self-install using my device from my old place. It didn't work, so I went through the Xfinity assistant to debug. We tried multiple attempts and none of them worked, eventually I was s

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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17 hours ago

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stable connection

We’ve been experiencing intermittent internet outages for a while now. The connection drops randomly during the day, and Zoom/work calls get interrupted. Restarting the modem does not permanently fix the issue. Internet speed itself is unlikely to be the problem. We would like this checked for possi

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lw6446, thanks for reaching out to Xfinity Support. Your IMAP password should be the same password you use to log into your email account. If you are still having trouble, let us know.

XfinityAngie

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17 hours ago

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IMAP password

My phone is asking for my imap password and I tried but won’t work.

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Hey there user_ysvyd1 thanks so much for taking the time to reach out here via our Xfinity Forums! To enroll in our Seasonal Convince plan, please use the link below and sign in using your Xfinity ID and password. Xfinity Seasonal Conve

XfinityAlfonso

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17 hours ago

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Seasonal hold

I want to give you the dates for our seasonal hold

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@user_3bhecx WOW. Mine is also working NOW ! Did all the recommended fixes LAST Night, with no results. Did SYSTEM REFRESH, 10 min later, I'm back baby. Wasn't a "me" issue, was a "them" issue. Apparently is a "known X1 software issue",

user_1liyeg

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17 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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@user_0or7gw Hi there! I’m really sorry to hear this happened. That’s definitely not the experience we want for you, especially after investing in your irrigation system. We’d like to help get this addressed as quickly as possible.

XfinityEva

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17 hours ago

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Irrigation damage

A home was being built next to my house and they broke my cable line. Xfinity came out to replace the line and then ultimately they dug a trench. Unfortunately they struck my irrigation main line in the process. I just had this entire line placed within the last 2 years or so for about 1.1k. I need

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user_byvw83, thanks so much for reaching out to Xfinity Support. What kind of changes were you wanting to make? I would be happy to help, but first, I want to let you know that you can see the offers that are available by going to xfinity.com/m

XfinityAngie

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17 hours ago

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Change my plan

I would like to change my plan .

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I tried a few moments ago and it is functioning as expected. Yahoo!

mcscrooge

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17 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Hi there, @user_7amm42. Thanks for reaching out to us here on the Community Forum. Using more data than expected can certainly be a surprise. It is true that we do not track the devices that use the data or what the data was used for, just that it wa

XfinityFrank

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17 hours ago

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data usage spike

I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c

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Requesting refund for $100 tech visit fee

I'm an existing Xfinity customer and recently moved to a new apartment. I requested a service transfer and tried to self-install using my device from my old place. It didn't work, so I went through the Xfinity assistant to debug. We tried multiple attempts and none of them worked, eventually I was s

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Billing

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Seasonal hold

I want to give you the dates for our seasonal hold

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Customer Service

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Mine stopped working yesterday. Restarted,refreshed, and unplugged. Still doesn’t work

mabgeb

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17 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Mine is working too now! Looks like someone at Comcast fixed it. Very good!

SeaSky

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17 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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