Xfinity Community Forum

email not working and messages vanished

all of my "sent" messages vanished sometime over the weekend, and I have not gotten email for a couple days now. I've been using comcast email for 25 years. Sent test message to myself and that did not come through either.

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Email

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Hey there user_3yomzb 👋 I appreciate you being a member of our community! Above all, we always want to make sure you're getting the best rate possible for your services at all times, so we're happy to help with that 👍 If you could send our team a d

XfinitySeth

commented

17 hours ago

to the conversation:

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lower my monthly bill

please provide any specials for a plan that will lower my monthly payment

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Hello Joebert, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would like to assist you. Please send our team a direct message with your full name, the name listed on the account (if different)

XfinityJeffB

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17 hours ago

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Bait and Switch?

To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a

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Thank you very much for reaching back out to our team. That is definitely an issue we can look further into from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. &bull

XfinityJohnG

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17 hours ago

to the conversation:

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Heat related outages = Trying to sell me more services

The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the

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lower my monthly bill

please provide any specials for a plan that will lower my monthly payment

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Billing

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Bait and Switch?

To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a

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Customer Service

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Wow...thanks for the snappy response !! I was hoping for 2-3 weeks :-) Will let you know how it goes......

user_ldk2ug

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18 hours ago

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Turn off voicemail

Hiw to turn off voicemail

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1203 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."

XfinityVictor

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18 hours ago

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Buried cable needs to be buried

I need my buried cable actually buried and repostioned out of my wife's flower bed ASAP Edward [Edited: "Personal Information"]

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Except yahoo email really is not great! How long before they delete Comcast email you've had for 20 years? Also we were not given a choice. We signed on, was asked to accept, I did not accept and kept trying to access my email and could not until I d

user_c9kwp2

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18 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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@user_yezw4x Hello! Thanks for reaching out, did you get approved for a payment arrangement? I want to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To d

XfinityKam

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18 hours ago

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Lied to by customer service

I was told yesterday I could pay my bill 6/3 and it would not be suspended. Well surprise surprise, it’s suspended today. I also made a payment of $95 a couple days ago. I’m tired of being lied to by customer service

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Damaged green pedestal box

How do I get the green box cover replaced in our townhomes yard? It has been missing its cover for weeks now and no one has responded to messages about it. Right now our internet is still working.

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Customer Service

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i want to delete old emails in a particular date range. How do I do this?

I searched and found a command that uses daterange:yyyymmdd-yyyymmdd to compile old emails that can then be deleted. But this did not work for me. Must be doing something wrong, or this is not the correct command.

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Email

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@user_ji8q4q Thank you for reaching out, We can look into this further. Could you tell me what you mean by out? Have you checked for service interruptions in your area? Let me know what our site says https://www.xfinity.com/support/statusmap

XfinityKam

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18 hours ago

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Need service at new address

I have no service at my new address. I need a technician to come out.

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Lied to by customer service

I was told yesterday I could pay my bill 6/3 and it would not be suspended. Well surprise surprise, it’s suspended today. I also made a payment of $95 a couple days ago. I’m tired of being lied to by customer service

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Billing

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complaint

I have been a customer for over 13 years. I have noticed customer service mostly chat are very unhelpful. they chat about different bonus and don ot get to the reason for my call. I have been checking out other company's to get better care and not be told ther is nothing they can do for me.

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Customer Service

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Hi there, @user_3i4v2m ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had with your Internet being downgraded. Please be assured you reach

XfinityRichard

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18 hours ago

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Disputed order and canceled escalation ticket

I need help with a disputed account change from today. I contacted Xfinity to keep my existing internet service while making changes to other services. The order was presented to me one way verbally, but after approval my confirmation showed my internet had been downgraded. I called back several tim

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Disputed order and canceled escalation ticket

I need help with a disputed account change from today. I contacted Xfinity to keep my existing internet service while making changes to other services. The order was presented to me one way verbally, but after approval my confirmation showed my internet had been downgraded. I called back several tim

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Billing

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Happy Tuesday user_b0qyzl 👋 I appreciate you reaching out in our community, and you're in the right place for help for sure! While the Xfinity bill itself can only be issued to the name of the authorized primary account holder, if it is simply the n

XfinitySeth

commented

18 hours ago

to the conversation:

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Add Manager as Billing Statement Addressee

Hi, I am looking to replicate the successfully-completed request in the referenced thread for our Internet service account: https://forums.xfinity.com/conversations/billing/add-manager-on-account-as-billing-statement-addressee/69c58fba85de0a227a85817b. My spouse is listed as a Manager on our Xfinity

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STARZ

How can I cancel STARZ? I have been trying to cancel for the last five days.

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Channels and Programming

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

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Need service at new address

I have no service at my new address. I need a technician to come out.

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