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Xfinity Stream crashes but only on latest generation Firestick
Amazon Firestick HD 2nd Gen. S/W version OS 1.2 Fire TV Home Version 1.72.0.297062.0 I have a new Firestick as well as several older Firesticks. I have no issues with the older units. All are running off of the same WiFi. It isn't an issue with the TV... when I swap firesticks, the issue stays with
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Xfinity Stream Website
Still experiencing issues. I was told the backend was looking into it and was going to see if there was a regional problem and no one ever got back to me
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
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No I still can’t send outgoing mail
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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I connected with Xfinity Support but the got cut off after extended delays eventually led into an electrical storm which caused the session to be reset. I don't know if the agent found anything.
Cancelled Installation Appointments
I signed up for gig internet but I can't seem to get it installed. Twice the technician has cancelled the appointment while I was home waiting for them to arrive. Each time, the Xfinity Assistant text string tells me that the technician is coming and even that he's outside getting ready and then tha
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Thank you for reaching out, kenny2501! Xfinity no longer offers traditional triple play or double play bundles that package Internet, Phone, and TV together under a single discounted offer. However, there are still ways to save. Xfinity Internet memb
deals
I tried to see if I was able to got a deal that would include internet, mobile and TV, much to my disappointment Xfinity does not offer such a package. plus the idea that they offer you the option to speak to someone from the retention team is completely disingenuous. Every time I have spoken to a m
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Xfinity, what is the update on this? Per this thread, multiple employees stated do not worry about reports that this feature has been taken away, those employees are incorrect as there are still open active service tickets that will fix and restore t
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Promotion
To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque
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Billing
So Xfinity sent me 2 emails to activate my free peacock. I spent several days trying to activate it only to find out that because my services are through my HOA I don’t qualify. what a waste of my time.
I need help activating my free peacock premium membership
I’ve gotten emails from Xfinity prompting me to activate my free premium peacock. But it won’t let me activate it.
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@user_cu5cm6 Thanks for reaching out to us! As @user_cu5cm6 mentioned, you can definitely go to the local Xfinity store and swap out your TV box for one of our awesome 4K X1 cable boxes https://www.xfinity.com/support/articles/x1-hub-vs-companion-bo
4K UHD
CAN I UPGRADE MY CURRENT CABLE BOX TO A 4K UHD ONE BY JUST A FREE EXCHANGE AT AN XFINITY STORE?
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Greetings @user_9mppi8,As @BruceW mentioned, the Xfinity app is intended for phones and tablets. If you don't have a device that is capable of accessing the Xfinity app you would not be able to port forward. With that being said, via the xfinity app
xfinity app
Desktop PC, windows 11, Firefox I'm unable to download the xfinity app. The download link at https://www.xfinity.com/apps does nothing. The brain dead chatbot just opens that page, no matter what I type if it contains "xfinity app" I need to do port forwarding and the default gateway ip address just
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Unpaid balance
My wife has an unpaid balance from an account she had in 2021. It was an unknown balance and we are trying to pay it. However we cannot get through to anyone to pay bill. When calling the customer support number we reach dead ends due to not having an account anymore. Any assistance with this?
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Customer Service
Let's check the account then. The website above is the self-service option but if that doesn't work we can check into it on our end and worst case escalate it. Please send us a direct message with your full name and service address. To send a "Dire
Seasonal Hold on account
To: Xfinity Executive Customer Service Subject: Formal Dispute and Request for Exception to Seasonal Service Restriction Dear Xfinity Executive Customer Service, I am writing to formally dispute the way my Xfinity Seasonal Service requests have been counted and to request an exception to the current
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Coax port installation
I recently got a new modem but I can't use it because my home does not have a coax port. Is it possible to have someone come out and install one?
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Customer Service
Free phone plan for a year
If I go buy a new Samsung galaxy phone I will be able to add it to bring your own phone and have a free year plan no charge upfront or added to bill
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Devices
THIS transfer has been a nightmare -- & I was scammed as well!! There is a spot to "switch accounts" but I can't find it. I DID NOT ASK for this to be done - NO ONE seems to solve the problems it has created!. WHERE DO I FIND
Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
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I was told by a Xfinity agent that I am not able to use seasonal until mid March.
Seasonal Hold on account
To: Xfinity Executive Customer Service Subject: Formal Dispute and Request for Exception to Seasonal Service Restriction Dear Xfinity Executive Customer Service, I am writing to formally dispute the way my Xfinity Seasonal Service requests have been counted and to request an exception to the current
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We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
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Customer Service

Hi there. Thank you so much for reaching out on our Xfinity Community Forum about issues setting up your gateway. I'll be happy to assist. Can you confirm if you're receiving an error message when attempting to set up?
XfinityDemetrise
commented
5 hours ago
to the conversation:
0
0
Gateway
Having trouble setting up
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