Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (515.5K)
Bill cost
Hello ! My xfinity bill seems really high. Can i do anything to lower it ? Thanks
Question
•
Billing
Hello @user_demoat18 Thanks for reaching out. Sorry to ESPN+ is having issues again. We'd be happy to escalate this again for you to see why it ended before the 1-year period. Please send us a direct message with your full name and service address.
cannot access ESPN Unlimited content
I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to
Question
Xfinity steals your money
Comcast Xfinity steals money from me every time the internet goes out… which if fairly often… and monthly in the form of low band width. I pay for faster bandwidth but consistently get maybe 2/3 the speed or less. Trying to reach a live person to get compensation? Good luck. They’ve managed to prote
Question
•
Customer Service
Hello @user_l9wuer, thank you for your comment. Sorry to hear you are having issues with the transfer PIN. I have attached an article with steps to retrieve a transfer PIN. Have you had a chance to try the steps in the article?
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
Question
Greetings, @user_a1999e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these latency spikes. You have definitely come to the right place for assistanc
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
Question
@user_cm1ro9 Hello thank you for reaching out via our Xfinity Community Forums. I hope you are having an amazing adventure in Taiwan. I would be happy to review your account and see how I can help make changes as needed. To get started, please send m
Need assistance with cancellation abroad
Hello, I am currently out of the country and need an official representative to assist me with scheduling a service cancellation.
Question
Good morning @user_2z6zl8, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your connection, but you have come to the right place for
High Ping - Sustained 200-260ms latency, not a bandwidth issue — need technician escalation
For the past 2 days I've had constant 200-260ms latency across all internet activity, most noticeable in online games. My speed tests are completely normal with no packet loss, and I'm on Ethernet so Wi-Fi isn't a factor — this is purely a latency problem, not bandwidth. I've done my own troubleshoo
Question
@user_6faecy Thanks for the update and letting us know a tech came out and the speeds improved. What speeds are you getting now? Can you tell us more about your setup? When you run your speed tests are you on Wi-Fi? Do you have additional devices co
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
user_pwao4q Hello and thank you for reaching out via our Xfinity Community Forums. We'd be happy to take a look at your Xfinity Mobile account and see what options are available for reactivating your phone number. To better assist, could you let us
Reactivating Xfinity phone
I am reaching out to inquire what is the amount that is needed to reactivate it my Xfinity phone number [Edited: "Personal Information"]
Question
@user_p31ly5 Thank you for your comment on our community thread today. Have you had a chance to check out these steps here https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service?
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
Question
Hello @user_q7p789 Thanks for reaching out. We can certainly check into this charge for you. Without getting in the account, yet it is hard to say if it was a leftover balance or something didn't get cancelled. But if you could please send us a direc
Billing Inquiry Regarding $30.25 Charge After Service Cancellation
Hi, I am contacting you regarding an unexpected charge of $30.25 that was made to my American Express card on August 26. I canceled both my Xfinity Internet and Mobile services in late July and early August, and my account is currently inactive. Since I believed that all of my services had already b
Question
user_ryanmorg Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your connection issues have continued to impact you even after having technicians out. We'll be happy to take a closer look and see what w
Extremely high latency spikes every single night past 6pm
Every single night my latency when gaming or even just watching shows spikes extremely high, usually over 1000 to 5000 ms latency and pretty much causes the internet to be unusable. Techs have came out 3 different times and checked the router, and ran completely new coaxial cables inside the house t
Question
Hello @user_2apdvy Thanks for reaching out. Just to confirm in the Stream app you are navigating to saved > purchases and that is where they are missing from? What is the oldest purchase it is showing?
Lost movie purchases
So i go in to watch some of my movie purchases this morning on xfinity stream only to find out Star 80, Elvis, Modern Problems, The incredible shrinking woman , what dreams may come and american sniper are no longer there with the newer purchases and it says add + ?? I have put a lot and i mean a lo
Question
Interesting. Thanks.
IMAP/SMTP authentication blocked – need mailbox reset
My Comcast email works when I log in through webmail, but all third-party email apps (Apple Mail on iPhone and Gmail) fail to connect and return “username or password is incorrect.” I have already: Reset my password multiple times Confirmed I am using the full email address as the username Verified
Question
Thank you for providing that additional information. We understand how important it is to stay connected, and we appreciate your patience. Public and private WiFi Hotspots are subject to availability, and there may be periods when access is limited o
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
Question
Extreme packet loss & 58dBmv upstream power since outage
Hi, I am looking for some assistance from corporate support to escalate an infrastructure issue. My neighborhood was affected by the recent storms in the Midwest causing an outage. Ever since the outage has been fixed I have had extremely packet loss and speeds ranging from .7-20Mbps. The exterior d
Question
•
Customer Service
Need to cancel service from abroad
Hi, I have moved to Spain, and I cannot call the customer service to stop Xfinity Service.. Please help me to close my Xfinity account . I would appreciate it if an Comcast employee could DM me to help with this.
Question
•
Customer Service
Error on credit card update page
I'm trying to update my credit card for autopay. Whenever I log in to my xfinity account and click the "update your payment method" link to go to https://payments.xfinity.com/autopay/edit the resulting page says: ERROR Sorry, this isn’t working right now Please return to My Account Overview while we
Question
•
Billing
Hello @bobforfun how are you? Did the increase come from a promotion that expired or for another reason?
XfinityJosephA
commented
9 hours ago
to the conversation:
0
0
Bill cost
Hello ! My xfinity bill seems really high. Can i do anything to lower it ? Thanks
Question