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user_6cmv1x, Hi there! Thanks for reaching out. I can understand the inconvenience caused by that error message when trying to access your email. I am sorry to learn about this experience. You've come to the right place. We are an expert suppor
Cannot Access Xfinity Account/Email on new Win11 Computer
I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an
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@skered wrote; In Downstream Overview. The last column. Channel ID. I overlooked it. My bad. Sorry...
signal issues cable modem
My modem is consistently showing issues isolated to two downstream channels. Channel ID 42 is accumulating uncorrectable errors rapidly, and Channel ID 43 is accumulating corrected errors at a much higher rate than all other channels. Every other downstream channel remains clean and stable, and my u
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Renewal
Worst experience ever they don’t offer new client pricing for old clients. I’m looking at switching to Google fiber when you call in you have to negotiate with the phone rep to try to get a decent price absolutely horrible experience. They advertise $50 a month for five years and I got [Edit: Langua
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Customer Service
user_pnkdj4, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can understand the concern with cancelling out one of the accounts, so you are not paying for two accounts. You've reached the right place. We are a team of experts
Cancel account
Good afternoon, I am contacting you again. My name is [Edited: "Personal Information"], I live at [Edited: "Personal Information"], and I moved to this address last year. My previous address was [Edited: "Personal Information"]. When I moved, I requested to transfer my internet service, and when I c
Question
Zpolisky32, Great question. At Comcast, we strive to ensure you have the most reliable service and do not have to pay for services charged while down. Once the issue is resolved, we will be happy to credit you for the downtime. To get started w
Frustrated Xfinity WiFi Outage
I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provid
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I see, however, I am a bit confused. I have been told by fellow Comcast/Xfinity customers who owed larger sums and then paid them off that Xfinity/Comcast had helped them and submitted a goodwill deletion request to the credit bureaus on their behal
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
Question
I appreciate that. I have been told on a number of occasions that Xifinity/ Comcast has completed a goodwill deletion request to the credit bureaus for far larger outstanding balances etc. Is there a reason why I am not a candidate for help in this m
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
Question
Cancel account
Good afternoon, I am contacting you again. My name is [Edited: "Personal Information"], I live at [Edited: "Personal Information"], and I moved to this address last year. My previous address was [Edited: "Personal Information"]. When I moved, I requested to transfer my internet service, and when I c
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Billing
Greetings, @user_jjflex! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your pending order. You have definitely come to the right place for assistance.
Your Xfinity Mobile order is on hold until your internet service is activated.
I signed up for Internet service and tried to order two phones at the same time. I was billed for both phones, and the first seems to have been shipped. For the second phone, I received an email stating "Your Xfinity Mobile order is on hold until your internet service is activated. ". My internet se
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@XfinityEricB How will billing work with this? Will i still be charged for a full month of usage when its basically almost been half a month without being able to use? Will it hopefully be prorated?
Frustrated Xfinity WiFi Outage
I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provid
Question
Hello @bobafett45, We take concerns like this seriously, and I appreciate you bringing it to our attention. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associ
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Charge on my bill
There is a one time entertainment fee on my current bill of $19.99. Why?
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Customer Service
I am having trouble logging into certain accounts
i am having trouble using my laptop to log into certain accounts to pay certain bills
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Billing
user_xivq7a As a consumer myself, I know how important it is to maintain as great of a credit history as possible. The issue in this instance is that we are not able to submit such a request as the account would need to remain with the reflected paid
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
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Hardship Programs
To the Xfinity Support Team, I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed. I am c
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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INTERNET OUT AGAIN
Constant outages. No warning. Entire neighborhood out. AGAIN. ALL DAY.
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