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How to submit claim for lawn repair after Xfinity Crew damaged lawn

Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T

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Up date for anyone else wondering. A news story today 3/21/26 said any cable/streaming service that carried the games on Fanduel will *most likely*  pick up the Rays.tv channel.  But things are still being negotiated/finalized, and will li

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Tampa Bay Rays Games Sarasota Fl

Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th

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Email

My phone is asking for an imap password for my comcast account. What is that ?

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@user_embfel You're definitely in the right place to get this sorted out. Let's continue our conversation via DM.

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Peacock Box Return Issue - Still got asked after I returned

I have returned the Peacock box long ago before I terminated my xfinity service because I dont use it. and I need help removing it from my account.

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potato_nike Hello, are you still having issues with the push notification?  

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Peacock Box Return Issue - Still got asked after I returned

I have returned the Peacock box long ago before I terminated my xfinity service because I dont use it. and I need help removing it from my account.

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HORRIBLE CUSTOMER SERVICE

To Xfinity Management: I am filing a formal complaint regarding the unacceptable service I received as a new customer. Within my first week of service, I contacted support because my local channels are not appearing on my Xfinity Stream app. Instead of resolving this issue, the representative spent

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@user_zea4ki Thanks for reaching out to us, to clarify do you have a low hanging cable wire that needs to be raised or an unburied cable wire that needs to be buried?

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Undergrounding from pole to house

We are undergrounding PG&E from the pole to our house and need to do the same with Comcast. Can someone please let us know how to get this started? We have tried multiple avenues to no avail and will need to change providers if we can't get this resolved.

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Xfinity was contacted in February to replace damaged cable from pole to house and nothing was ever done {Edit personal information} what do I do now

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Undergrounding from pole to house

We are undergrounding PG&E from the pole to our house and need to do the same with Comcast. Can someone please let us know how to get this started? We have tried multiple avenues to no avail and will need to change providers if we can't get this resolved.

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Hello I also have tried to cancel services with Xfinity/Comcast back in February, on the phone, at the store and online. I was told that the services would be cancelled within 12-24 hrs. that did not happen. I received last month's bill for the full

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Still got a new bill after cancellation

I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That

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Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par

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Sorry, I picked up the direct message from my previous session regarding the change of service. Shall I start a new message?

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Sudden loss of 60-month internet discount and downgrade of DVR storage after plan change

In September of 2025 I requested a change from my legacy X1 Premier Triple Play plan to a less costlier one. The agent set me up on a plan which included Ultimate TV. From September to January I received bills that were showing the old and the new plans -- and I was being billed for both. I went aro

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user_vonn2u Thanks for reaching out to us for help confirming shipping of a 4K box to your home. I would be happy to review the account to confirm the shipping for you!  Can you send us a direct message with your full name, name of account holde

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Sudden loss of 60-month internet discount and downgrade of DVR storage after plan change

In September of 2025 I requested a change from my legacy X1 Premier Triple Play plan to a less costlier one. The agent set me up on a plan which included Ultimate TV. From September to January I received bills that were showing the old and the new plans -- and I was being billed for both. I went aro

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@user_16kt9j Thanks for reaching out to us we do apologize for any inconvenience you're having with your DVR service. Since its been a couple days since you made the post has anything changed when using the DVR functions ?

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Live Rewind not Working on specific channel after replacing DVR multiple times

Nov 2025: I Started having intermittent problems with live rewind on my XG1v4 DVR (primary box). This was occurring on most channels, by end of Dec. the problem was now only occurring on 5 - 10 channels. 02/05/26: I called Xfinity to troubleshoot / fix the problem, service tech came to a few days la

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comcast email account

How to contact comcast email department

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list of payments for year 2025

list of payments for 2025

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Got in, but there is no response

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Had to have irrigation system repaired after installer cut the irrigation line...how do I file a claim?

Installer damaged my irrigation line and I had to pay for repairs...how do I file a claim for reimbursement?

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@user_1lvhzu Thanks for reaching out to us we do apologize for any inconvenience you're having activating your Apple TV subscription. Let's take a deeper look at your account,  to get started send me a direct message including your first and la

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App Entitlement Refresh

I have been attempting to Activate Apple TV for over a week with no success. I get as far as the Apple site and it either ask me to start a trial or gives me “this subscription cannot be found.” I have the StreamSaver bundle with Apple. I am requesting an App Entitlement Refresh to fix the situation

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