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user_1367R Thanks for reaching out to us here on Forums for assistance with an on going issue you are having with your service. The situation you described would certainly be frustrating for me as well, and I would be happy to help with getting the p
Prolonged internet service outage
I’m extremely frustrated with the ongoing issues with my Xfinity internet service. I have already spent a significant amount of time on the phone with support, including having diagnostics run and a hard reset performed on my Netgear CM1000v2 modem. Despite all of that, the problem still has not bee
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Good morning user_spwx9p! I hope that things are going well with the new modem from Xfinity. I'm sorry that we are having this hiccup with your access to the Disney+ and Hulu apps. You are in the right place for help! When you try to access the serv
Missing Disney+ Hulu Subscription
Hello, Yesterday, my personal modem was replaced with a new Xfinity Modem. This was replaced due to an agreement with Xfinity and my apartment complex. I am currently no longer have access to Disney+Hulu subscription which was part of my promotion when moving to a new apartment in my current complex
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user_s9vl39 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear you've spent so much time trying to get this resolved. I can certainly understand how frustrating that must be. To help us better understand what's
legacy problem
several hours on the phone for over a month with differnt techs a nd supervisors trying to help me start the cell service offered free for a year and no can because I've been a client too long [Edited: Profanity] went to 2 diff stores and the same thing what gives?
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Good morning @sdhandy62 we would be happy to review the account with you after we complete a quick account verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Cl
Early Termination Fee
I have been charged an early termination fee of $70. I called xfinity about this three times. The first two times I called, I was told that it would be taken off my bill, but it never was. The third time I called I could not get a live person. I believe the ETF should be taken off my bill because I
Question
Missing Disney+ Hulu Subscription
Hello, Yesterday, my personal modem was replaced with a new Xfinity Modem. This was replaced due to an agreement with Xfinity and my apartment complex. I am currently no longer have access to Disney+Hulu subscription which was part of my promotion when moving to a new apartment in my current complex
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Customer Service
@user_pztc2q Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers, especially when you are bringing our services with you to your new home. I wou
Promised deal for moving
I am requesting escalation to Xfinity Executive Customer Relations/Executive Resolutions. I have already spoken with five representatives, including Ivan who spoke with his supervisors and Andi who spoke with her supervisor and the Loyalty/Retention department did not resolve my issue at all. I’ve a
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Promised deal for moving
I am requesting escalation to Xfinity Executive Customer Relations/Executive Resolutions. I have already spoken with five representatives, including Ivan who spoke with his supervisors and Andi who spoke with her supervisor and the Loyalty/Retention department did not resolve my issue at all. I’ve a
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Customer Service
Fifth Xfinity outage in four days — need escalation
This is now the fifth confirmed Xfinity area outage affecting my service in four days. I work from home and these repeated outages are significantly interfering with my ability to work. These are confirmed area outages, not an issue with my modem/router. I tried calling 1-800-XFINITY, but because th
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Your Home Network
@user_i0vbf7 I'd like to follow up with you to confirm your services are working after the tech visit. What time is your appointment? Also, you may use our Xfinity hotspot signal while we get your services working. To find your nearest hotspo
Just moved to a new place and I plugged in my internet and it no longer works
Just moved to a new place and I plugged in my internet and it no longer works, please help
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Closed
Early Termination Fee
I have been charged an early termination fee of $70. I called xfinity about this three times. The first two times I called, I was told that it would be taken off my bill, but it never was. The third time I called I could not get a live person. I believe the ETF should be taken off my bill because I
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Billing
@user_a3oobs Thanks for reaching out. We do apologize for any inconvenience. I see you reached out to us on another post (https://forums.xfinity.com/conversations/customer-service/outages/6aba6db80c73126613198637?commentId=6aba74878f645d1c6cbbf042)
Live Person
Why can't I speak with a live person?? I think it's a joke that you're stuck speaking with an AI agent when you call and when you try to do a chat. I've been with Xfinity for many years now, and I've never dealt with the mess I've dealt with the past 2 weeks. I realize they're doing updates but to n
Question
Live Person
Why can't I speak with a live person?? I think it's a joke that you're stuck speaking with an AI agent when you call and when you try to do a chat. I've been with Xfinity for many years now, and I've never dealt with the mess I've dealt with the past 2 weeks. I realize they're doing updates but to n
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Your Home Network
I've checked the live feed on mlb.tv and the sound is fine. It is only there when on xfinity's live cable feed. Very frustrating!!!
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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Hi. Its data. It shows mostly 1 bar, but sometimes 2. That does not change the fact that practically no data gets through. It is this same issue on my wife's phone (we are both on Xfinity Mobile). Its not the connection. Its
Zero to 1 bars at a middle school with 1000 students that has been there for 70 years.
Hi, I am an Xfinity mobile customer. We pick our child up recently from The service is almost non-existant. I have a new iPhone 17. It is definitely a service issue. Parents go to games, wait for kids, etc. Its brutal. Please improve support.
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@user_fcqfvs Thanks for reaching out to us. This link gives great information on eligible channels and networks that can be streamed in out to home. https://www.xfinity.com/support/articles/tv-go-live-streaming-networks
Xfinity Stream
Why can't I watch the local channels on the streaming service out of home network
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@user_ctpxbx I don’t think anyone has had the issue resolved, yet. I still do not have the four main networks.
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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user_mxww5w Oh no! That is never good. Does it go to a specific error message, or does the screen just go blank?
Internet goes out whenever it’s college gameday
My internet is going out every Saturday night during g football and returns the next day.
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Greetings, @user_972aqg! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your new mobile line, and I want to ensure you’re able to get in touch with
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Where is my number?
My number was [Edited: Personal Information] I wanted to transfer it to xfinity they took the all of the information and gave me a new number that I didn't want I want to know where is my number?
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