Xfinity Community Forum

FORMAL COMPLAINT – DOWNED AERIAL CABLE, SAFETY CONCERN, TWO FAILED SERVICE APPOINTMENTS, AND FAILURE TO NOTIFY

Formal complaint regarding two consecutive failed technician appointments for a downed aerial cable and safety issue. Xfinity failed to appear for my confirmed September 6, 8 AM–12 PM appointment and did not notify me. An Xfinity agent later confirmed in writing that the assigned technician had an e

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Customer Service

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I want to be able to directly contact human customer support and bypass the AI chatbot which is categorically unable to solve any problem.

I am only making this public post because it seems like that is required in order to DM support, and that is the only way I can find to directly communicate with a human. I tried many, many times to get the AI chatbot to connect me with a human and it would not do it. I do not want to talk to a chat

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Customer Service

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Thanks again for working with my team to have the pending account and installation canceled. If anything changes, please keep my team in mind. We'll be here to help however we can.

XfinityThomasD

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5 hours ago

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I'm trying to cancel an installment appointment...

I had Xfinity representatives come to my door to "inform me" about the new service in my area. Although it was very poor timing, I was intrigued and considering it, but I wanted time to think it through and speak to my current internet provider and get my facts straight. The rep took my information

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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EPON customer-owned-router conversion — XER10 / 2 Gig fiber

I have 2 Gig symmetrical EPON fiber service with an XER10 in Bennett, Colorado. I need the supported customer-owned-router conversion: remove the XER10 from my account and have the EPON/fiber provisioning team push the ONU boot-file update that disables MACsec, allowing my TP-Link Deco BE23 to conne

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BenMcL8 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" ico

XfinityTommy

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5 hours ago

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Pedestal Not Installed Xfinity No Help

Hello, I have made no less than 10 attempts to get Xfinity to come to my residence and install a pedestal over the connection to the street. My house is a new build and Xfinity never installed one when running the internet connection points throughout the neighborhood. There have been 4 different te

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As a workaround, you can try using an Android VM (Virtual Machine / emulator) app on your PC, like the MuMu player. Download the Xfinity app to it and do it from there; https://www.mumuplayer.com/

EG

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5 hours ago

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Activating Wifi Gateway Without Xfinity App

I just got an Xfinity gateway, and I want to activate it. The only way to activate it that I could find is using the Xfinity mobile app, which I can't download since my phone doesn't support ios 17. Is there any other way I can activate my wifi?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Pedestal Not Installed Xfinity No Help

Hello, I have made no less than 10 attempts to get Xfinity to come to my residence and install a pedestal over the connection to the street. My house is a new build and Xfinity never installed one when running the internet connection points throughout the neighborhood. There have been 4 different te

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Picture of missing pedestal

BenMcL8

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5 hours ago

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Pedestal Not Installed Xfinity No Help

Hello, I have made no less than 10 attempts to get Xfinity to come to my residence and install a pedestal over the connection to the street. My house is a new build and Xfinity never installed one when running the internet connection points throughout the neighborhood. There have been 4 different te

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Good morning, @QdecreeJ , and thank you for reaching out. I sincerely apologize for the inconvenience and frustration this has caused. I can certainly understand your concern, especially if the Xfinity app indicated that your internet service include

XfinityRichard

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5 hours ago

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XFINITY Deliberately misleading people about free mobile select for a year

I have an xfinity internet plan and on the app under membership benefits it said, "Your Xfinity Internet comes with one line of Mobile Select on us for a year. Add your line" I clicked to add the line got the phone and when the first bill came they charged $40 for the mobile select. I reached out wa

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@user_1n2ngg, thanks for working with us to get your account closed out. It was a pleasure. We appreciate you having been a member, and we're here if you ever need us again. Good luck in Spain. Take care!

XfinityFrank

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5 hours ago

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Need to cancel service from abroad

Hi, I have moved to Spain, and I cannot call the customer service to stop Xfinity Service.. Please help me to close my Xfinity account . I would appreciate it if an Comcast employee could DM me to help with this.

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XFINITY Deliberately misleading people about free mobile select for a year

I have an xfinity internet plan and on the app under membership benefits it said, "Your Xfinity Internet comes with one line of Mobile Select on us for a year. Add your line" I clicked to add the line got the phone and when the first bill came they charged $40 for the mobile select. I reached out wa

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Billing

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Pedestal Not Installed Xfinity No Help

Hello, I have made no less than 10 attempts to get Xfinity to come to my residence and install a pedestal over the connection to the street. My house is a new build and Xfinity never installed one when running the internet connection points throughout the neighborhood. There have been 4 different te

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Customer Service

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Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?

EG

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5 hours ago

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Transfer service

I transferred my service to my new address and my WiFi is not working.

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@XfinityJeff Once again, you are completely contradicting several other Xfinity employees on the existing thread I created almost one month ago.. They keep promising it is an active open ticket that is being worked on, as recently as yesterday and

binaural2000

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5 hours ago

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

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Transfer service

I transferred my service to my new address and my WiFi is not working.

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Your Home Network

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Greetings @user_d1kfi9, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. Are you referring to the Xfinity WiFi hotspots? If you need to reset the password for the hotspots, it uses the same password as

XfinityJeff

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5 hours ago

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hotspot

change hotspot password

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@user_755jlw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message

XfinityJanelle

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6 hours ago

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Brand new WiFi loses internet connection every few hours.

Got brand new internet 3 days ago, and already 4 times I’ve had the modem lose internet connection. Most times it just came back after unplugging it, but this last time it has not. And even if it did, it is unacceptable to have to restart the modem multiple times per day. i have made sure it is conn

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Is this text spam or real?

Hi &&&, it's Xfinity Assistant. We've identified an issue with your internet equipment at ## %%%% ST that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a new gatew

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Getting Started

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Dropped 3 Times today when I informed agents that I was terminating service

Got callback 3 times from agents and was disconnected all 3 times. I have terminated my Xfinity service. I informed you 3 times today and have stopped automatic payments. Let me know if you want your modem back.

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Customer Service

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Hello, I wanted to update that a Xfinity Technician came out (Aug 26th) and he was very friendly and helpful. Before he did any work these were my readings: My upstream power (~53 and ~54 dBmV). High reading. Downstream power level (~4 - 8 dBm

user_wizman

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6 hours ago

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Connection drops T3 and T4 timeouts

Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and

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