Xfinity Community Forum

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Megacabcummins — you may be able to improve both range and reliability by using a different Wi-Fi band, assuming your devices support it. Current Xfinity xFi gateways are multi-band (2.4, 5, and 6 GHz) and normally choose the best band automatically

user_uj551v

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14 hours ago

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

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Thank you for taking the time to reach out about this. You may need to delete it and create a new one if its giving you that error. You can double check the steps here: Open the Xfinity app and sign in with your Xfinity ID and p

XfinityEva

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14 hours ago

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Port Forwarding Issue

I have a Port Forward that I set up on my Xfinity Gateway through the app a while ago that worked fine. Recently, however, I tried to use the port again and it does not work. When I go to the port forwarding menu in the app, no ports show up, and when I try to create a new port forward for my device

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It's erratic, which really is frustrating, for me, since I worked as an electronics troubleshooter and repairman, as well as computers. I'll keep in touch, though and see if it repeats, through the end of the year. Long time, I know, but I'll get a d

user_u1aaq0

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14 hours ago

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Concerned about XB8 firewall settings getting changed on reset

This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and

Question

I never got any email from Xfinity for any of the 4 accounts my family has. I just logged into Xfinty.com and clicked on check mail and it told me I was ready to begin the Nightmare as I Pay for and use Outlook for my mail client. After I figured out

Aceq2jot

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14 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

Howdy user_bqz5iu, our team is a corporate based group. We would be happy to dig in on what is impacting the situation. If you can please us a direct message with your first/last name and the service address. To send a Direct message:Click "S

XfinityThomasB

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14 hours ago

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Urgent: Mobile trade-in promotion changed without consent, need corporate assistance

I'm looking for help from someone with corporate-level authority. I upgraded a device on December 1 under a specific Xfinity Mobile trade-in promotion. I was explicitly informed by a phone customer service rep that this original trade-in promotion would be honored with an exchange for a different de

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Yes I have with no success. Do you have any other suggestions please?

user_05qztq

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14 hours ago

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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Trash internet

There is absolutely zero reason why anyone with residential internet that has over 1gbps should be capped at 40 mbps upload speeds. I get 120 mbps on upload speeds just on my cell phone off of the towers. Its pathetic and a rip off that xfinity doesnt even care about the complaints of their consumer

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Customer Service

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I have the same issue, and my wifi is continually dropping off from the pods. The wifi near the router is fine, but either room at the back of the house is terrible. The house is under 1000sqft so I didn't think I'd even need pods. My wifi won't even

megacabcummins

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14 hours ago

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

Question

Hello user_k4alx6 thank you so much for following up on your initial post. As we did not hear from you 1-1, we cannot provide any additional details at this time. We'd love to look into this for you further and provide any additional solutions possi

XfinityAlfonso

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14 hours ago

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Reimbursement for property damage expense caused by Comcast/Xfinity contractor

Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens

Question

Hi everyone, We have had the Gigabit x2 Plan for years now and for that time I was running my own Arris SB8200 3.1 modem. I was always able to connect to 3.1 (blue light on modem) Also, through out the years, we have had issues with signal strength

user_bg1221

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14 hours ago

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Arris SB 8200 switching from 3.0 to 3.1

Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This

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@XfinityJeniece What is the status of my request?

user_k4alx6

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14 hours ago

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Reimbursement for property damage expense caused by Comcast/Xfinity contractor

Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens

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Great question. All other apps work fine. Mine started with Tulsa King and has now spread to Mayor of Kingstown. Doubt I'm keeping Paramount+ after two month trial. Interface [Edited: "Language"] and these issues make me want to qu

user_ry3kxv

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14 hours ago

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Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

Question

@user_uq4el0 thank you for reaching out on this post, and wanted to check to see if you're still experiencing issues signing into you email. I'm not seeing any open tickets with our engineer team, and would be happy to investigate further if needed,

XfinityJustinC

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14 hours ago

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sign in to Comcast.net email

Can't sign in to Comcast.net email

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Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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Billing

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@Viper122 did the fix arrive ? In Charlottesville Va. Absolutely terrible. Identical to your description.

user_98a6d5

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14 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Good afternoon user_srup7f. If you are looking to apply for military discounts you would need to visit https://military.xfinity.com/home#/welcome. You will be able to fill out the necessary information, and upload a military ID in order to get the di

XfinityJon

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14 hours ago

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Military Discount

Trying to apply for military discount

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

Question

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Customer Service

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user_zoj7hk Thank you for reaching out to us here with your questions today! You can find instructions for managing your Xfinity appointment here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments.

XfinityBrianH

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14 hours ago

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Appointment

I need to cancel my 12:00 appointment at Chico's Vomcast store.

Question

Good afternoon user_ohpmou. We are happy to assist you with your internet concern. In order to proceed I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfin

XfinityJon

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14 hours ago

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WORST CUSTOMER SERVICE EVER!!!!

why can’t you speak to a live agent? I’m not sure what is going on at Xfinity but it’s impossible to speak to a human! My WiFi has been dropping signal multiple times this month and the automated system won’t pass me through to a live person! We have done this trouble shooting method multiple times

Question

Clearly the trouble shooting tech provided nothing but double speak not related to your issue at all. Since you are using an Xfinity Gateway do you see any WiFi SSID''s with Xfinity in the name? Could someone have logged on to these?

justsam

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14 hours ago

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Unknown Phone On Wifi

Earlier this week I got a notice in the xfinity app that a suspicious website had been blocked on one of my connected devices. When I viewed the device, it was an unknown to me Android phone listed as an Xiaomi Redmi A2+. I recently relocated and this is new service that is only a few months old and

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