Xfinity Community Forum

user_bac359 Good day! Thank you for reaching out to Xfinity Forums. Yes, we are here 7 days a week. How may I assist you today?

XfinityKassie

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7 hours ago

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Pay my bill

I'm trying to pay my past due bill

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Hello @sgeneris When it comes to credits due to service interruptions those can be requested through our Xfinity Assistant. Instructions on how to do that can be found here: https://www.xfinity.com/support/articles/credit-xfinity-assistant If you r

XfinityMatthew

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7 hours ago

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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Xfinity Mobile Customer Support Chat.

Hi, I would like to know if it's common practice for Xfinity Mobile Chat representatives to send authentication requests via texts stating "A transaction has been initiated on your account by an Xfinity agent. To proceed with this transaction, please verify by clicking here: [Removed Link]" at the v

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Plan

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IN

There is a damaged pedestal outside our office building with exposed wires. The address is [Edited: "Personal Information"]

iec-necaspokane

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8 hours ago

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Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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Customer Service

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Change auto pay checking account

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Billing

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Terrible Customer Service

Hi Xfinity Mobile managers please contact me. I’ve now dealt with your agents 5 times to accomplish the same task and it has yet to be successful. I have confirmation in writing by your chat with an agent feature that it was taken care of yet I am still being charged for the service. I’ve called 3 t

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Customer Service

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I need help is anybody there

user_bac359

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8 hours ago

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Pay my bill

I'm trying to pay my past due bill

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user_m3djm9, Thanks for reaching out and sharing that error. That actually points us in the right direction.👍That message means Gmail is ready to connect, but your Comcast email account doesn’t currently have POP access enabled, which i

XfinityGabriel

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8 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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@user_xrmr8r Thank you for making us aware this orange cable hasn't been buried via Forums. I would be more than happy to review your account to see what we need to do to get this taken cared of. Please send a direct message by clicking the chat icon

XfinityRaul

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8 hours ago

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There is an orange cable in my yard

My orange cable for internet service has been just out in my yard without it being buried. The. Technician told me it would take 3-5 days for someone to come by but it’s been 30 days since the cable was ran through my yard. I need someone to come by and bury it!

Question

Hey there, @user_gq8o2d! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Apple Watches and the returns. I would be more than happy to submit a ticket for our X

XfinityAdrienne

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8 hours ago

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Xfinity Apple watch scam. I can't remove 2 unused watches from my account. Billed $40/month. Local Xfinity says they can't help.

On March 13, 2026, I purchased an iPhone 17 from Apple and brought it to Xfinity (1600 Woodbury Avenue, Portsmouth, NH 03801) to have it added to my Xfinity account. I was told that ,as a loyal customer, I was entitled to two Apple watches at no cost. I said, “Can you confirm that? Completely free.”

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@user_65mbvk We appreciate your time working with us via DM and we are happy we were able to help you understand your billing. Have a wonderful day.

XfinityBillie

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8 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Email access [Edited]

can't get into my email [Title Edited: "Personal Information"]

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Email

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Hey @user_kxrq17 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the customer service number. I would be more than happy to offer my assistance

XfinityJanelle

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8 hours ago

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i call customer setviice

I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh

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There is a damaged Xfinity box in front of my home. The cover is lifted off and wont go back down. It is a tower type box near my driveway. It is exposing all the wires and equipment for Xfinity. [Edited: "Personal Information"]

user_mnkm2k

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8 hours ago

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Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?

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@user_9vser2 By the way, they're no doubt giving you a Apple SE3 with Cellular. That costs $299.

user_9vser2

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8 hours ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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Good morning @user_ebxhke. You can find the steps to update your stored payment information here https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Let us know if you run into any issues.

XfinityRaf

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8 hours ago

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Changing card number

Need to give you updated card number to pay aotomatically

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user_8fmg9y Hello, and welcome to Xfinity Forums! I'm happy to help you get a ticket issued to get the line taken care of. When you get a moment, can you please send a Direct Message with your name and full address? Click "Sign In" if

XfinityKassie

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8 hours ago

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downed line

A line has been brought down by a branch on Fairview Rd NE just north of Mission Creek Nature Park.

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Xfinity Apple watch scam. I can't remove 2 unused watches from my account. Billed $40/month. Local Xfinity says they can't help.

On March 13, 2026, I purchased an iPhone 17 from Apple and brought it to Xfinity (1600 Woodbury Avenue, Portsmouth, NH 03801) to have it added to my Xfinity account. I was told that ,as a loyal customer, I was entitled to two Apple watches at no cost. I said, “Can you confirm that? Completely free.”

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Customer Service

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@user_lou4lg The $360 is over 3 years. The additional line on your plan would cost $10 a month. But you only get credit for $8.33 per month for the watch, so you'd end up paying $360 over 3 years in order to get the $300 watch for "free".&nbs

user_9vser2

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8 hours ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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