Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (413.8K)
Thank you for your response. I sent the info you asked for in a direct message. Thank you for your time
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade I purchased two new iPhone 17 Pro Max during the black Friday special that offered $1100 trade-in credit with the elite upgrade through the unlimited premium plan. They received both devices. My account says the up
Question
Missing phone
Fedex said that my phone was damaged and undeliverable. I opened an ECM ticket with xfinity and have not received any updates. One agent said I would receive a refund. Another agent said the phone would be replaced. Meanwhile I am still being charged for the phone.
Question
•
Devices
@eg7789 This solution worked for me, thank you. Experiences like this contribute to XFinity's terrible customer-service reputation. Taking functionality away from customers without notification. Failing to update product documentation; search f
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Thank you Dream... Purchased on Amazon brand new unlocked with thousands of great reviews
Xfinity Error New Unlocked Samsung S25 Ultra incorrectly showing as Locked
New unlocked Samsung s25 Ultra showing up as compatible but locked on xfinity checker. Need to resolve right away
Question
I no longer believe the folder-sharing problem is caused by blocking of port 445 by Xfinity. I believe it's caused by the Xfinity gateway not translating the PC's Hostname to the PC's IP address when the SMB client app on the cellphone tries to find
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
Question
@user_wfv1t8 Try accessing your email from this link in Safari on your phone; https://connect.xfinity.com/ How were you accessing your email before the problem started?
Problems accessing email from my iPhone 16 Pro Max
Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i
Question
@user_ljt47t Where did you purchase the phone? Check this support document for more information; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Xfinity Error New Unlocked Samsung S25 Ultra incorrectly showing as Locked
New unlocked Samsung s25 Ultra showing up as compatible but locked on xfinity checker. Need to resolve right away
Question
Hey, @user_ldl736 - Thanks for creating a post with your speed concerns. You've come to a great place for support! Our team is awesome to work with because we'll do everything we can to review and resolve things quickly, and it would be my pleasure t
Reduced upload speeds after upgrading to 2Gbs download plan
My annual plan was set to increase so I opted to go to the 2Gbs download plan from my 1100/300 plan. I was assured by the CSR my 300 Mbs upload speeds would not be reduced. After the modem reboot, my speeds were reduced to 250Mbs. I went to the Xfinity office last night and they were not able to hel
Question
user_0qrtrf Thanks for reaching out for help getting your service issues repaired. You have come to the right place to get the help you need. Can you send us a direct message with your full name, name of account holder (if different), and servi
need service and rebate
The system in our condominium was apparently upgraded a few weeks ago and we have had multiple outages since. My job relies on the internet so my income and quality of work has been disrupted. Mostly, I want it permanently fixed, but in the meantime, I want a rebate for the time lost with the intern
Question
need service and rebate
The system in our condominium was apparently upgraded a few weeks ago and we have had multiple outages since. My job relies on the internet so my income and quality of work has been disrupted. Mostly, I want it permanently fixed, but in the meantime, I want a rebate for the time lost with the intern
Question
•
Customer Service
user_pq3txi Hey there! We are sorry to hear about the connection issues you are having and we are here to turn this around. Please send us a DM with your full name and service adresss to get started.To send a "direct message" / "private message" mess
My xfinity service
Horrible customer service. Ive been having the same issues for over a year and they keep telling me its at the pole and will be repaired. I receive text messages stating that all repairs are done and hours later no internet and poor picture quality. For the hundreds of dollars I pay a month you woul
Question
My xfinity service
Horrible customer service. Ive been having the same issues for over a year and they keep telling me its at the pole and will be repaired. I receive text messages stating that all repairs are done and hours later no internet and poor picture quality. For the hundreds of dollars I pay a month you woul
Question
•
Customer Service
Xfinity Error New Unlocked Samsung S25 Ultra incorrectly showing as Locked
New unlocked Samsung s25 Ultra showing up as compatible but locked on xfinity checker. Need to resolve right away
Question
•
Devices
I can still use my xfinity e-mail, but have not received the migration e-mail to approve terms of service. Is there someone I can call that can tell me where I am in this process? thanks brian
Transferring e-mail to yahoo
I received an email on august 15, 2025 informing me of the change. I have not received and e-mail providing me with a link to accept yahoo terms of service. I am seeing the page, when i try to go to my e-mail, that is asking me if I want to start the process or skip this and go to my e-mail. When I
Question
Is this on live TV or OnDemand content?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
Hey @user_ofk757 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding support. I would be more than happy to offer my assistance. How can we assist y
XfinityJanelle
commented
13 hours ago
to the conversation:
0
0
Noone is competent or speaks English
This is a scam!!! Who am I even paying , this is not the Comcast I had all these years. Why is every call expedited to phillipinea or India and can't understand anyone . They overcharge , mess up acct worse than ever whenever u speak to them and noonw speaks any English ! I'm done with this bogus co
Question