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Repeatedly Sent to Collections

I signed up to add service to a second address that I ended up canceling and never setting up. I spoke to a service representative and they cleared the charges from my account. According to the app and all records, I have always been in good standing. Well this cleared debt was sent to collections a

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Xfinity does not explain their promotions with employees

Decided to take advantage of the free mobile line by bundling with my internet service. I asked over the phone with someone name "Rain" who said he was putting a note in my account that the free mobile line included both the Mobile Select and Mobile Plus plans. I knew both plans had different pricin

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Minions & Monsters VIP Complimentary Tickets - Date Not Listed

Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l

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Hi user_0m8m3w! Thanks for taking the time to reach out on our Xfinity Forum regarding the internet interruptions you've been experiencing. I am sorry to hear that this has been an ongoing issue. I certainly know the importance of having a solid and

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No wifi

Really disappointed with how often my internet service seems to go down, and then down for entire day or more with no actual update of when it might be fixed or why this keeps happening. Have noone to speak to, makes it very difficult for homeschooling and working from home. Have been with Xfinity f

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

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Need a service technician

I was able to get my internet up and running but cannot get the tv portion set up. I need a service tech

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Hi user_dxrlwi! Thanks for joining our Xfinity Forum. We appreciate your interest in getting our service, so I am saddened to hear that your onboarding experience is not going as it should. Please know my team is always here to support with service n

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The worst service ever

I've been trying to get Xfinity service at my home for about a month now. I had someone come out and they identified that the line had been cut to my home and I needed to run a temporary line and install a new outlet into my home. I then had two appointments scheduled through Xfinity assistant where

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what happen to the discount for my internet service

Hello, I had a 35.00 discount on my internet bill. What happen to my discount the my children school?

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Does my router have a WAN port?

Does my router have a WAN port?

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No wifi

Really disappointed with how often my internet service seems to go down, and then down for entire day or more with no actual update of when it might be fixed or why this keeps happening. Have noone to speak to, makes it very difficult for homeschooling and working from home. Have been with Xfinity f

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equipment

I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee. Previous owner was instruct

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In BCOP-690, it says /56 per customer and /48 per legal entity (company). Maybe I'm missing something, but it clearly says in BCOP-690 that the prefix should be /56.

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IPv6 Protocol and BCOP 690

I have an IPv6 connection, but it does not follow BCOP 690 standards(https://www.ripe.net/publications/docs/ripe-690/). The prefix delegation should be a /56, but my router shows a /60. I cannot change it myself, as I am setting up my big network for AI and do not have access to that setting. [Image

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

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Temporary suspension of Service

I am currently in the process of moving and will need the service interrupted until I find a place. Thank you. [Edited: "Personal Information"]

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@user_fkgful Just checking in. Did the information provided by @Again assist you with resolving your email log in issue?

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Cannot Log Into Email [Edited]

Can not login in my email address [Title Edited: "Personal Information - Email Address"]

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user_vfimb0 For some clearification, our newest TV offers include the TV broadcast fee within the pricing you see online, but before them all TV package prices only listed service fee without the inclusion of the TV broadcast fee within them. Are you

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What is “ Video Price” on my bill

What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?

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@XfinityDuron​ If the video fee is a combo of the package price and the broadcast fee why does my bill still show the $47 broadcast fee separately? It makes think I'm being charged twice for the same thing.

 to the conversation: 

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What is “ Video Price” on my bill

What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?

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Temporary suspension of Service

I am currently in the process of moving and will need the service interrupted until I find a place. Thank you. [Edited: "Personal Information"]

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Will do. So far, no solutions have been suggested from the Xfinity team, either online or through 7x phone calls to "customer service". Will update with any changes.

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Devices connected to XB7 Router are unable to network together

I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable

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