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user_2759bf Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Charged for equipment I never received
I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit
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Hi there, @user_tqjy0c Thanks for reaching out to us on the Forums! We know how frustrating it is to not being receiving your equipment. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolic
Modem never received
Hello, I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
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“My Xfinity Subscription Hub shows ESPN Unlimited as Included and Active, but my MyDisney/ESPN account shows no subscription. When I select Unlimited content, ESPN asks me to authenticate with Xfinity. Authentication succeeds and sends me back to Xfi
cannot access ESPN Unlimited content
I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to
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@user_yvfb5d Thank you for sharing these details. I completely understand why you're seeking a more thorough review of your payment arrangements. Based on what you've described, it would be appropriate to review the account history, documentation fr
Billing/Service Disconnection — Extension Granted Through Chat Was Not Honored
I am extremely frustrated with how this situation has been handled and need an Xfinity employee who can actually review my account and resolve this. My current past-due balance is $287. I understand that I have a balance, but the issue is how I got to this point. I previously contacted Xfinity throu
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Modem never received
Hello, I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
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Debit card expired
Hello! My debit card for a closed account, expired before I was able to use it. Honestly I didn't think to look at an expiration date. is there anyway we can reissue another one?
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Customer Service
@BruceW Thank you! @user_rre5u6 Thanks for meeting us here about the aerial line. We can assist. Please send us your name and complete address in a Direct Message. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" ic
Need to contact xfinity tech
How do I get to direct message . I do not see a small chat bubble or pen/paper icon in the upper right corner of the page
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my Xfinity Internet
I need my Internet shut off and I don't use phones I can't hear on them so can I do this online
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Im having a similar problem but I have not switched carriers. I click on my message icon and nothing happen, it just pops up showing that its trying to connect. I have tried numerous things. Everything from airplane mode to resetting stuff. Im not su
Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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I need to request a technician or line crew to remove an old disconnect xfinity aerial line from my house. The linens along my roofline an is no longer in use. How do I get this direct message
Need to contact xfinity tech
How do I get to direct message . I do not see a small chat bubble or pen/paper icon in the upper right corner of the page
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user_fvwbx9 Hi there, thanks for reaching out! Do you happen to know if you already have a service order open to have the line buried? Also, have the local utilites been marked at your location?
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
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Good afternoon, @user_p5puuw . I'm sorry to hear about the trouble you've been having, especially after visiting the Xfinity Store and having multiple technician visits. If the modem's power light does not come on at all when it's plugged into a know
New modem
I went to the Xfinity store. 3 technicians were at the house. The power light does not come on modem when plugged in. Even after wires restored.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New construction
I would like to get a serviceability ticket in a condo recently bought, it’s a new construction.
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user_01mcas Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Resolution of final billing
I had a Comcast account for Internet service from 2008 - 2025 for our property at [Edited: "Personal Information"]. I cancelled it in 2005 as our property was uninhabitable after Hurricane Helene. When we were able to move back in in January 2026, I called Comcast and purchased Internet service agai
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New modem
I went to the Xfinity store. 3 technicians were at the house. The power light does not come on modem when plugged in. Even after wires restored.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing/Service Disconnection — Extension Granted Through Chat Was Not Honored
I am extremely frustrated with how this situation has been handled and need an Xfinity employee who can actually review my account and resolve this. My current past-due balance is $287. I understand that I have a balance, but the issue is how I got to this point. I previously contacted Xfinity throu
Question
@user_p2er0o @XfinityMelinda Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
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17 hours ago
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Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation
Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is
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