Xfinity Community Forum

... How can I get rid of her comcast.net email address? I don't think Comcast/Xfinity will do this for you. But you can achieve the same result. See https://forums.xfinity.com/conversations/email/deactivate-comcast-email/694443436ff1b06ae43192e1?com

BruceW

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18 hours ago

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Delete an email address for a deceased person

My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?

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I replied, but I dont see it. With CNN when a commercial starts the audio stops. With TBS and ABC the audio stops are random. In all cases I need to got back a step or two and go back to the channel. Audio then works until.....

user_aaebn2

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18 hours ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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user_tley7g Thanks for reaching out to us for help with closing your account due to a move. Sorry to hear you will be leaving us, but I can help get your request done for you. Can you send us a direct message with your full name, name of accoun

XfinityEricB

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18 hours ago

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Cancel my service

Im moving and the new place has fiber...so I need to cancel my account

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user_aaebn2 Are any other apps on the FIrestick having issues or is just the Xfinity Stream app?

XfinityTommy

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18 hours ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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Customer Service

I wish to cancel my xfinity internet

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Billing

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As an example, with CNN toe Audio stops when a commercial starts and you can't get it back unless you go back a step or two. With ABC and TBS all looks the stops are random. However you need to go back a step or two and launch the app again.

user_aaebn2

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18 hours ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the main spli

EG

commented

18 hours ago

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First time set up, blinking yellow

I am setting up the wifi in my new apartment. The wifi box is blinking yellow, not white, and isn’t connecting via the app.

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Cancel my service

Im moving and the new place has fiber...so I need to cancel my account

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Customer Service

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scoutandroo Hello! Thank you for reaching out to us here on our Community Forum. We appreciate your feedback, and we are sorry that you are not having a good experience with us. The offer you highlighted is most definitely directed toward New Custome

XfinityBenjaminM

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18 hours ago

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False Advertising - Internet Speed Upgrade

In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne

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Thank you for the heads-up user_aaebn2. Appreciate the details! Could I please ask what exactly the audio issues would be that are impacting the system?

XfinityTommy

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18 hours ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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@XfinityAbby, I went to an xfinity store and signed up for the xfinity pro service. I was able to get a wifi extender, that is up and running. Hoeve, I am still having audio issues with CNN, ABC and TBS. In addition with the exten

user_aaebn2

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18 hours ago

to the conversation:

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

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S

False Advertising - Internet Speed Upgrade

In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne

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@user_ujc3je Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

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18 hours ago

to the conversation:

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Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)

Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local

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Howdy user_7qxdia. Thank you for reaching out about this. Xfinity Member level typically does not impact the phone cost or payment schedule. Was this payment for your normal monthly Xfinity Mobile?

XfinityTommy

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18 hours ago

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Customer service representative phone

Being charged for phone when told being a diamond customer phones 1 time payment of 5 and some cents. Also my phone keeps cutting out. Inquire about the late payment in April. Did you look at the date on stamp. In 25 yrs I've never had a late payment. Not my fault the payment didn't make it in time.

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Hallmark+ 3rd party subscription

I have Hallmark+ through a third party. When I access Hallmark+ through Xfinity, only ootion is to subscribe, there is no login as in for example Paramount+ (I can use 3rd party log in for Paramount). Does this mean I cannot use third party app subscription (which I'm paying for) on this Xfinity Hal

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Xfinity Stream Website

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Obviously, n9t should be not.

user_u98p5y

commented

18 hours ago

to the conversation:

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Delete an email address for a deceased person

My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?

Question

Accepted Solution

Thank you for taking time out of your busy schedule to work with in order to make sure the work was done correctly, @user_pjnr5p. It certainly took some time and effort, but you were kind throughout. We appreciate your patience while our field teams

XfinityJustinM

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18 hours ago

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Exposed cable

I have an exposed cable in my backyard that needs to be repaired.

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I have the same issue and no help from support. I am not certain they are even human at this point or all AI bots. Take a page from Hulu and allow us to define home network so we don't get cheated out of half the TV programming we pay too much for an

user_7bv819

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18 hours ago

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K

Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

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user_7vngt4 thanks for your post. We'll do all we can to help. Have you tried multiple devices, browsers, and clearing cache, cookies, and history?

XfinityJosephA

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18 hours ago

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Disney+ and Hulu Activation Button Missing and status is blank

Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!

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@fishfix I just tried that and it is working for me too now. Good job. Comcast should pay you

skintime

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18 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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