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Thanks for posting here on the community forums, user_e78ivo! Even if you're no longer a customer, you should still be able to make a payment on your account. Are you no longer able to log in to your account or are you running into errors when trying
Xfinity won’t let me pay final bill
I canceled my services on 6/23-6/24 . I have final bill due . I am unable to pay online nor over the phone because I am not a customer . I have filed a fcc complaint but still trying to resolve this issue asap . How do I pay my final bill as a former customer? This is insane. Crazy how Xfinity makes
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Cancel service
[Edited: "Personal Information"] no longer lives at this address and has not since August of 2025. I need to cancel services and possibly get a new service with you guys. So I’d like to transfer into seome eleses name in my home or my own. Can someone please contact me asap. [Edited: "Personal Infor
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Customer Service
user_60gpc3 I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you a
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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No puedo iniciar seison. Me dice que intente otra vez
Roaming data
Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur
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Cancel internet services
Send a message stating: "I need to cancel my internet service effective immediately on [07/11/2026]. Please process this and send confirmation
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Customer Service
Thanks again for taking the time to reach out @user_v6ozbb! I am so happy our team was able to get everything sorted out for you! If you ever need anything else in the future, simply create a new post, and we will be more than happy to jump right bac
Pairing an existing cable card with a different Tivo Box
I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati
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Can someone help please The notice I received seemed suspicious
Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]
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Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]
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So I have recently moved addresses and have not had the time to switch it over yet. I am in the center of Albuquerque, NM which has the strongest signal strength for the Hotspot. I am a paying customer with the 1.1gbps plan and am able to sign in wi
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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user_0pmctd Are you seeing any messages or notifications about any errors?
Incoming calls not working
I am not able to receive any calls on my xfinity mobile phone [Edited: "Personal Information”]
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Thanks for reaching out to us on our Xfinity Community Forum! We can certainly understand your frustration. Based on what you've shared, it sounds like you've spent a significant amount of time trying to resolve this and make good on what you were or
Credit - promotion expired
I called in April and added TV service back to my Comcast account with the promise of a great price for Comcast TV plus the Hulu bundle (for free) The representative was unable to add the bundle, so had me sign up for the bundle and credit back that service with the promise it would be resolved and
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STB malfunctioning
After a large area outage of 5 hours cable finally came back. Other of my boxes came back but main cable box did not. Multiple reboots, nothing. Tried help bot, nothing. Finally got customer service. They sent reset signals, nothing worked. Replaced STB at Xfinity store. Now no boxes work. Can't get
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X1
Hi user_z0fnwi, thanks for reaching out here on the community forums! That is a large amount for a charge, so I don't blame you at all for reaching out. Our team can definitely have a ticket submitted to bring this to the Xfinity Mobile Executive tea
Roaming data
Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur
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user_60gpc3 Does it happen with every hotspot or is it only on specific ones?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Roaming data
Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur
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Billing
We had sent a request for you to send us a direct message. We are still here, and happy to assist. Please send a Direct Message with your full name and address. We may need to try to refresh the system on the backend and go from there if that does no
RCS CHATS ON GOOGLE
I went to xfinity, and they literally lost Hope in their own staff and tech support. Nothing they tried worked. I paid off my phone and bought a new one and nothing is helping. When looking for and to say "connected" or "connecting", instead now it says "not supported". I'm hoping to go to another c
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Hello... I am having this issue as well. Can I get some assistance.
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Hello, thank you for taking the time to post on our Xfinity Community Forum! We'd be happy to look into this with you. But first, could you tell us a little more about what's happening? For example: - Is your device from Xfinity Mobile? - When
XfinityMelinda
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18 hours ago
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Agent said my phone is deactivated and shouldn't be
Why is my phone deactivated
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