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Yes. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any ex
Intermittent Outages All Week Around Upgrade
Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?
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Greetings, user_h9knzy! Thanks for reaching out on our XFINITY Community forum about your mobile issue after recently moving. Congrats on your new move! Not to worry! You have reached the right team to help look into this for you. We will need to acc
Mobile Data Plan Change
I was using my wifi service, doorbell, outdoor camera and 2 mobile lines with you. I moved from my address to another address. Yesterday via your chat channel I texted with an alive agent. She advised me to change the address for the wifi service. I gave OK to her and she did the address change. She
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@user_3al0u2 Did the links that I posted help you ?
Signing in new devices
Hello Im trying to sign in devices to my home internet but I dont know the password for the modem to sign in
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Hi there. Are you having that same issue with any other devices?
Access Denied when accessing a xfinitywifi hotspot
I am getting the following message on my apple devices, on more than one apple device. Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.e4560e17.1788900412.9c67cc8 https://errors.edgesuite.net/18.e4560e17.1788900412.9c67cc8 Here is a sc
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Seasonal Convivence Plan is over but I have no internet.
I got back home a few days ago, I had to adjust the end day of my plan. I got an email confirming my end date had changed. That days was two days ago. If I go to the seasonal management page is acts like I am no longer in the program, but everything else acts like I am still enrolled. I have reset m
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet is always slow and disconnects frequently on many devices
I am getting kicked off work MS Teams calls often, streaming services are blurry, many devices keep getting kicked off the wifi. I run speed tests all the time and have 20mbs or less but the chat bot says I have over 100% awesome internet.
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Concern moved here to the Customer Service help section.
Technician Installation
I had a technician come out name Joe I believe dark skin tall guy with a gut, anyway he did good installing my Internet but he blew up my bathroom and didn’t try to make it fresh at all eeewwww. He left dirty water backed up in my sink and left my back door open on the way out. I live in [Edited: "P
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Concern moved here to the Customer Service help section.
URGENT: Executive Escalation Requested — Network Damage Outage With No ETR
UPDATE: Service has now restored after approximately a 14-hour “Network Damage” outage, with no ETR available. Xfinity service at my home has been completely unavailable since 8:37 AM on September 16. The Xfinity Status Center identifies the cause as “Network Damage,” the status remains “Under Inves
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Sounds like he’s just trying to get verification that the free camera is indeed free and he doesn’t need to pay extra to activate a monthly service.
free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New construction
Hello, We had a technician try to install our wifi but couldn’t activate service because the underground Xfinity vault/pedestal isn’t completed or active. He submitted a ticket, but I wasn’t given the number or any other information. Please locate it using my address, read me the technician’s notes,
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I would love to send a DM but the forum will not let me login no matter the browser I use. I get the username shown above, type in my last name in the box (required), my Comcast email address is shown (and I get the email about your willing to help -
Verizon Land Line number not ported after 2 weeks after ordering Xfinity Voice
We are having an issue with getting the Xfinity Voice enabled with an old Verizon landline number. When the order was placed the WRONG Verizon phone number was entered - I spent 90 minutes getting bounced from person to person to get it corrected. They did promise it was fixed at the end and went th
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@user_8ba90f Were you able to find any outage info on that site or in the app ?
Why is my service down yet again?
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No cable line.
I had service to connect the internet for {Edited: Personal Identifying Information}. There is no cable on here. This house is old. But there is no cable on at all going to the house. So I cannot access my internet unless I get a cable line ran. Can you please come and run a cable line to my house.
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@G_Kutch1 Thanks for making us aware of the issues you're experiencing via Forums. Have you by any chance troubleshooting on your own using the steps listed above?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Bill pay is not functional due to violation of CORS
Attempt to pay Comcast bill in a browser that strictly enforces CORS The default bill pay url: https://payments.xfinity.com/new After about 10 seconds, the user will receive a generic error message "Sorry, this isn’t working right now. Please return to My Account Overview while we resolve the issue.
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Billing

Hello, user_312hd6! Thank you for choosing Xfinity and for joining us here on the Forums. Customers are always welcome to swap equipment at a nearby Xfinity Service Center. If available in your area, I recommend scheduling an appointment online (http
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Xfinity tv box XG1v4(4k DVR, coax-connected, no wifi for tv)
I need an XG1v4 4K DVR cable box. I can`t use wifi for my TV, so I need a coax-connected box with DVR capability. The Xi6 wireless box is not an option for me. How can I get one ordered?
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