Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (474K)
Same thing . I have 3 accounts with comcast. I went in to get a new box, and a "free tablet" came with it. No discussion aboput a cellular line, and no effort to contact me befpre sending account to a collection agency, and a
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
Question
You can make a payment here and also access chat if you need further assistance; https://www.xfinity.com/mobile/my-account/quickpay/start
Xfinity mobile
Hi, my cell phone has been disabled since Thursday and I can’t find a way to make a payment online or speak to a live person.
Question
Please tell me how to do this. Yes, I do have an gmail. How can I combine them?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
user_g9e9q5 We’d be happy to help! If the additional TV box has been stuck trying to connect for over an hour, there are a couple quick things we’d recommend trying first. Please unplug the box from power fo
I set up two of my auxiliary box for my bedroom is it’s been thinking for more than 1 hour can you help
Set up my auxiliary box on my bedroom and it’s not connecting
Question
Thank you, just sent the message
$200 Giftcard expired
I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry
Question
Hello @user_zdmeod, thank you for taking the time to leave a post. Sorry to hear about your experience with the trade-in process. I can understand how frustrating it must be to follow all the steps correctly and still not receive the expected outcome
Trade in lost in transit
I traded in an iPhone for an upgrade back in November of 2025. We promptly sent in our trade in device using the Xfinity provided USPS return label. We received the new phone and even upgraded our plan to maximize the trade in credits. The trade in device unfortunately was lost in transit and Xfinit
Question
user_x0oefs Thanks for reaching out to us for assistance with getting your Visa card replaced due to expiration. We can certainly help with getting it replaced for you. Can you send us a direct message with your full name, name of account holde
$200 Giftcard expired
I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry
Question
Xfinity mobile
Hi, my cell phone has been disabled since Thursday and I can’t find a way to make a payment online or speak to a live person.
Question
•
Network
user_nqfi6j Hi there! We’d be happy to help get this addressed for you. A damaged pedestal or utility box cover with exposed sharp edges is definitely something we’d want to have reviewed for safety reasons. For your
outside box cover
My box cover at [REMOVED: PERSONAL INFORMATION - ADDRESS ]is broken and sharp edges. It needs to be replaced.
Question
@user_9b6def @XfinityCliff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Unable to receive email
Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?
Question
Concern moved here to the E-mail help section.
Unable to receive email
Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?
Question
$200 Giftcard expired
I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry
Question
•
Customer Service
outside box cover
My box cover at [REMOVED: PERSONAL INFORMATION - ADDRESS ]is broken and sharp edges. It needs to be replaced.
Question
•
Customer Service
Trade in lost in transit
I traded in an iPhone for an upgrade back in November of 2025. We promptly sent in our trade in device using the Xfinity provided USPS return label. We received the new phone and even upgraded our plan to maximize the trade in credits. The trade in device unfortunately was lost in transit and Xfinit
Question
•
Billing
Hello @emmyb_313 We can certainly look into the status of your ticket for Gig x10. To set the expectation these tickets do take a while to go through the whole process. But we can monitor it each step of the way. Please send us a direct message with
Gigabit x10
Hi, I had been in contact with the gigabit x10 sales team. I haven't heard from them in over a week, and their last update suggested I would hear from them soon. I was hoping you might be able to help me check in with them and see what's happening. Thanks.
Question
Hey @OglesbyK , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for
Cancel Service
I have moved and can not call because I have a balance I can not over ride the prompt
Question
user_rt2r72 Hmm, we can check and see if we can help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Click the "Direct Mess
Adding Secondary Address
Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service
Question
To get a NOW Mobile number transfer PIN (port-out PIN) for switching carriers, ensure Number Lock is off, then dial #PORT (or #7678) from your device. You will also need your 14-digit Account Number, located on your Xfinity bill or online account.
DreamSayerZ
commented
17 hours ago
to the conversation:
0
0
Transfer pin
Transferring now mobile to xfinity mobile
Question