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Thank you for reaching out. It does appear to be an email from Xfinity. To confirm you can visit the link: https://www.xfinityincentivetracker.com/track with your account number to check it out too! @user_mrwcm0
Virtual Prepaid Mastercard - scam or real
I received this email and a follow up from yourcard@incentivetracker.xfinity.com. Is this real or scam? Mike D We've got great news! We’re happy to share that your Virtual Prepaid Mastercard has arrived. Thank you again for choosing Xfinity Mobile. Click below to claim your $400.00 card. Activation
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@pcboiler Thank you for making us aware that you're having connectivity issues even after have the modem, router and the line from the pole to your home replaced. I would be more than happy to help find a solution to this problem you're experiencing.
Inconsistent connection drops
*New, potentially simpler to understand event logs in the first posted comment Some sleuthing by me at the end comparing the modem history with my Chrome plugin to monitor internet connectivity. I've replaced both my modem (on my second Arris S33V3) and router (just switched from Google Home to TP-L
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I’m leaving unless
You have no right to charge $40 more a month for the same awful service. My internet was$65 a month for the last 2 years. I want that back including this month or I’m going to Verizon. Don’t tell me to call either, 1800 xfinity just goes around in circles and when I finally reached a person they onl
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I've had enough of this nonsense. I want to file a formal complaint. Where is that possible?
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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Sim pin
Where is my sim pin my phone says my sim is locked and i can’t send any texts out
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Devices
Solved topic now being closed.
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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is xfinity disconnecting older email versions by 7/20/26?
I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?
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Is this a new service install / new move-in or an existing one?
Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
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auto pay stopped
my autopay stopped without my knowledge and I missed a payment. WHY
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Billing
Virtual Prepaid Mastercard - scam or real
I received this email and a follow up from yourcard@incentivetracker.xfinity.com. Is this real or scam? Mike D We've got great news! We’re happy to share that your Virtual Prepaid Mastercard has arrived. Thank you again for choosing Xfinity Mobile. Click below to claim your $400.00 card. Activation
Question
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Customer Service
Hello @Tippet6x, Thank you for providing the modem model. I see that you have an XB7 Gateway, which includes dual-band Wi-Fi capabilities. Have you tried splitting the Wi-Fi bands so that the 2.4 GHz and 5 GHz networks display as separate net
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
Question
Greetings @user_h0lpcl,I'm glad you're taking this seriously. Verified Xfinity emails actually have a unique logo, you can cross-reference the What does the Xfinity logo next to an email message mean? article with your email to confirm the validity o
Security Notice
Is the email I’m getting about my email account being discontinued on July 17, 2026 a spam?
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There were/are no power outages, but that was a good idea thank you!
Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
Question
user_MM10 Good morning! I hope your day is going well so far. I wasn't sure what time your appointment was at. I'm checking in to see if it's been completed yet?
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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user_n5hb27 We’re sorry the Crunchyroll app has been showing a blank screen with error APPS-04277, especially after you already cleared the cache, restarted the box, and completed a System Refresh. Since the other apps are working, pleas
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub
How do i get an actual person!?!?
My internet has crashed 3 days in a row and i cant get a hold of anyone!
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Thank you for reaching out @user_egc6b6 to bring your experience to our attention with your visit to the local store. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you inst
Complaint on employee jay employee number [Edited]
I want to file a complaint against this employee for their behavior unprofessional conduct taunting me saying sorry you can’t pay your bill and repeating it when I called to restore my service I have cancer and was hospitalized and got behind on my bill and his response was rude and shouldn’t have t
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Hello @user_nx0vlx, and thank you for posting your concerns and your experience on our Xfinity Community forums. (And thank you @EG for highlighting this for us!) Comparing your Wi-Fi services from one Wi-Fi router from even a few years ago to
XfinityCliff
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9 hours ago
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technical support
When I carry my laptop to my front porch, which is just down the steps from the room where I have my main router, I lose internet access. This shouldn't happen. I had Fios for many years, and I could take my laptop downstairs and out onto my porch. It's a very small house.
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