Xfinity Community Forum

user_uhkeq6 Hi there! I hope you are having a great Friday! We apprecaite you making the post and letting us know about your recent experiance. We are happy to look into all of this to see what is going on and to make this right. To get started pleas

XfinityJorge

replied

7 hours ago

to the conversation:

0

Lied to as well. Agents scamming customers?

It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste

Question

@Tippet6x If you have any questions along the way please let us know, we will do our best to help you out.

XfinityJanelle

replied

7 hours ago

to the conversation:

0

Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

Question

@VIANNEY Good Morning I don't understand what you mean by hands off the network. Everyone on this forum has been helpful and I appreciate your time and knowledge. I am just afraid to do something very technical because I might make things worse. Af

Tippet6x

replied

8 hours ago

to the conversation:

0

Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

Question

Device credit not being applied after 6 months of asking monthly and being told they will fix it.

I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age

Question

•

Plan

6

0

U

incorrect billing charge

Hi, I need assistance with an incorrect billing charge. I previously spoke with a live Xfinity support agent who explicitly promised and confirmed a rate of $50 per month, but my bill has now increased to $70. I am currently abroad and unable to call, and when I tried the chat function it always say

Question

•

Plan

4

0

U

I've already tried that without success. ‎Direct Messaging | Xfinity Community Forum

user_59vmnw

replied

8 hours ago

to the conversation:

0

U

Low hanging cable!

Who can I contact about a low hanging cable wire across my driveway that hangs low enough that it doesn't allow some trucks to deliver? This same wire runs along a walking path that the public uses and is only about 6 to 7 feet off of the ground. The wire has been low for over 2-1/2 years now (Winte

Question

U

Your company is negligent in deception practices promoting your customer service and supervisors to calm the situation by guarateeing credits but never follow through. I have had a promise from a rep of 60.00 then she switched me to a manager that s

user_uhkeq6

commented

8 hours ago

to the conversation:

0

1

Lied to as well. Agents scamming customers?

It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste

Question

Hey @user_djn9mp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding damage to your property. I would be more than happy to offer my assistance looking into thi

XfinityJanelle

commented

8 hours ago

to the conversation:

0

U

damage to my property

Xfinity has caused a lot of damage to my property. We have called and someone came to look at the damage but did nothing and we haven't heard anything since. The driveway is mud now, tree limbs broken, fence broken, grass is dead. How is this acceptable?

Question

Hi @user_59vmnw! Thanks for visiting our Xfinity Forum. We appreciate you bringing this low-hanging line to our attention, and I am sorry to hear that it has not been properly addressed yet. My team is here to help! Please send us a Direct Message. H

XfinityAmira

commented

8 hours ago

to the conversation:

0

2

U

Low hanging cable!

Who can I contact about a low hanging cable wire across my driveway that hangs low enough that it doesn't allow some trucks to deliver? This same wire runs along a walking path that the public uses and is only about 6 to 7 feet off of the ground. The wire has been low for over 2-1/2 years now (Winte

Question

U

damage to my property

Xfinity has caused a lot of damage to my property. We have called and someone came to look at the damage but did nothing and we haven't heard anything since. The driveway is mud now, tree limbs broken, fence broken, grass is dead. How is this acceptable?

Question

•

Customer Service

14

1

0

U

I switched once from Juno when it became obsolete to Xfiniy/Yahoo I hate you. Now that they are making it mandatory and Yahoo is a mess I want to leave Xfinity all together. I did it once and had to reinsert emails that weren't in my contacts...banki

user_rvu7yw

replied

8 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U

Low hanging cable!

Who can I contact about a low hanging cable wire across my driveway that hangs low enough that it doesn't allow some trucks to deliver? This same wire runs along a walking path that the public uses and is only about 6 to 7 feet off of the ground. The wire has been low for over 2-1/2 years now (Winte

Question

•

Customer Service

17

1

0

U

Requesting service end

Will direct message to request

Question

•

Customer Service

23

1

0

U

Failed Setup

Had a tech come to my apartment complex (who told me they have an exclusive contract with Xfinity) who failed to connect my gateway. It has been two days since, and he was supposed to submit a follow up ticket but I have received no support from Xfinity after multiple attempts to chat with an agent.

Question

•

Customer Service

21

2

0

U

Requesting refund for never-activated Xfinity Mobile line

I need to cancel a mobile line that was never activated and has never been used. I have been billed for this line despite it never entering service. Please cancel the line effective immediately and review the charges for a refund or account credit since the line was never activated. Please provide a

Question

•

Plan

10

1

Awesome! I am happy to hear you were able to get it to work. Is there anything else I can assist you with today?

XfinityRoberto

replied

9 hours ago

to the conversation:

0

M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

M

465 was the trick. all the forms quote the 587 number Thank you

mbohl

replied

9 hours ago

to the conversation:

0

M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

Hi, @user_8ddd5e, A huge part of the X1 platform is the convenience that it should bring by being a hub for all the things you enjoy, we would love to help make sure you get to take advantage of that. The X1 TV Box equipment types article shares our

XfinityJustinM

replied

9 hours ago

to the conversation:

0

U

My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

Question

Greetings, @user_w8htde! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about getting your daughter's phone unlocked, and I want to ensure you’re able to

XfinityJamesC

commented

10 hours ago

to the conversation:

0

U

Horrible support

Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had direct TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer

Question

Hello @user_dh6eej, thank you for taking the time to leave a post. I can certainly understand wanting to ensure you have reliable backup power for your Pro Extender, especially during power interruptions. Please be reminded that sending u

XfinityMarshante

commented

10 hours ago

to the conversation:

0

U

How do I purchase

The pro extender battery backup

Question