Xfinity Community Forum

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Ok. Did it go through?

user_ezq6o1

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15 hours ago

to the conversation:

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U

Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

Question

Just to confirming @Beefyribz, the issue is accessing the email address through our website here:https://connect.xfinity.com/ The issue is not related to accessing the email through a third party app like Gmail, Outlook, etc.

XfinityAldrik

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15 hours ago

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B

Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

Question

Howdy user_o7ibjm 👋 Congrats on your upcoming move, and thank you more than anything for taking us with you on it! We know moving can put a lot on your plate, so we'd love to make moving your services one of the easier parts. If you could send our t

XfinitySeth

commented

15 hours ago

to the conversation:

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U

Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

Question

@user_s1t5vk Have you checked to make sure your device is on the latest operating system update? This could cause issues with the phone if it's not.

XfinityLinda

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15 hours ago

to the conversation:

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U

terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t

Question

U

What name is my account under

my husband died and I don't know if this account is under his name

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Sign-In and Account Management

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Concern moved here.

EG

commented

15 hours ago

to the conversation:

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U

Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

Question

Wasps

My outside cable box is open and has a BIG wasp nest inside. Can I spray it?

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Customer Service

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@user_mdeho7 Welcome back! We see we have you already in DMs and will continue the interaction there!

XfinityBradM

commented

16 hours ago

to the conversation:

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U

Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

Question

Hey there, @user_r16b6o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the payment experience, it certainly is not what we want for our customers. I would be more than happy to dive

XfinityAdrienne

commented

16 hours ago

to the conversation:

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U

Over charge took money out twice for no reason very bad business

Got paid took money out my account again for no reason at all shouldn't have never do business with them.......... they are very bad business over charge everyone all they say is sorry in give you the run around in alot of stories so you ask me never use them ......

Question

B

When I click on the hyper link you provided I am still being directed to -- Using and managing Xfinity Email accounts. This is not user error 😞

Beefyribz

replied

16 hours ago

to the conversation:

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B

Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

Question

Hello @user_dg61lq, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Follow the steps here: Manage your Peacock subscription on Xfinity to see what subscription you have.

XfinityChelseaB

commented

16 hours ago

to the conversation:

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U

Help

do I have Peacock through Xfinity I need some help. Let me know please

Question

U

Looking to move the existing line and ultimately hook up two houses.

user_mdeho7

commented

16 hours ago

to the conversation:

0

U

Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

Question

U

help with relocating comcast lines blocking electrical panel

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

0

U

Over charge took money out twice for no reason very bad business

Got paid took money out my account again for no reason at all shouldn't have never do business with them.......... they are very bad business over charge everyone all they say is sorry in give you the run around in alot of stories so you ask me never use them ......

Question

U

Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

Question

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Customer Service

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Thanks for taking the time to post here on the community forums, jessl13! Our introductory offers a meant to provide potential customers an incentive to try our services to see if they enjoy our services and see the value in them, and hopefully choos

XfinitySean

commented

16 hours ago

to the conversation:

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J

Xfinity doesn't care for their existing customers

We’ve been Xfinity customers for around 20 years. Our family eventually added Xfinity Mobile as well, and we’ve recently been looking to upgrade our devices through Xfinity. What’s frustrating is that many of the most attractive promotional offers seem to be geared toward new customers or new lines,

Question

We can look into both interactions looked into. Our team does not have the ability to set payment arrangements or modify them and want to set the proper expectations that the service won't be able to be restored until the past due amount is paid in f

XfinityBradM

replied

16 hours ago

to the conversation:

0

U

Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

Question

We will be happy to get that account disconnected if you can send us a direct message with the full name and complete address for your service. If you can follow the directions at the How to: Direct messaging within the forum | Xfinity Community For

XfinityJohnG

replied

16 hours ago

to the conversation:

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U

Cancel service

Cancel service. Cancel service. Cancel service.

Question

user_cdht8x Long-term customers are incredibly important, and we appreciate the many years you've chosen to stay with us. While I can't guarantee any particular promotion, I'd be happy to review the account and see whether there are any current offer

XfinityEmilyB

replied

16 hours ago

to the conversation:

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U

Customer since 2008 looking for retention offers before switching to Fidium

I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would

Question

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I would like a serviceability check for new construction too.

user_mdeho7

commented

16 hours ago

to the conversation:

0

S

serviceability check for new construction

Hi! I'm seeking a serviceability check at a new townhome construction in Edmonds, WA and am requesting a site visit.

Question