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Xumo box does not link with account
I can get through the Xumo setup including pairing the remote and changing other settings, yet it will not link the account. Continually requests I try again later.
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Flex
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
August 20th 2026
Is there going to be scheduled service disruption for upgrading fiber optics on this date August 20th 2026
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Hello @user_uua7oa, and thank you for reaching out on our Xfinity Community forums with your concerns! Congratulations on your new home, and thanks for providing those details. I can understand how frustrating it must be to have an existing servicea
House Smart Ticket - [Edited]
I need assistance escalating an existing new-construction serviceability request. A Comcast technician visited my new-construction home on August 3, 2026. The home is approximately 350 feet from the nearest Comcast network/node/pole, and the technician submitted a serviceability request for the prop
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Company of lies
Signed up on7/28, had installer here8/4. He pulled some stuff apart in my basement then said he can't install because the line needed to be buried tohouse. 8/12 spoke to Grace at customer service who was unable to help. After some effort on my part I was connected with Brian, supposedly a supervisor
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Customer Service
Thanks again for your help.
Changing server info on Outlook 2016
The instructions on how to use MS Outlook program to get mail after migration to Yahoo says to...... Open Outlook 2016. Go to File > Add Account. Enter your Yahoo email address (e.g., yourname@yahoo.com) and click Connect. Enter your Yahoo password (or an App Password if you have two-factor authenti
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Hey there, @user_f0b3jy! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guide
Network cancellation
I am no longer using my xfinity network and my 1 year contract has ended so i would like to cancel my service
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House Smart Ticket - [Edited]
I need assistance escalating an existing new-construction serviceability request. A Comcast technician visited my new-construction home on August 3, 2026. The home is approximately 350 feet from the nearest Comcast network/node/pole, and the technician submitted a serviceability request for the prop
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Customer Service
user_bz5ev4 Are you referring to the cable itself, or the power cable for the gateway?
cat chewed through wire that plugs into wall
now router has no lights no nothing even after i replaced that cord do i need a new router
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
THREE DAYS WITHOUT SERVICE - asking for escalation and a tech
I have been completely without Xfinity internet for three days. I have gone through the automated troubleshooting process and have been unable to get a technician dispatched. I have now been given a technician appointment for next Wednesday. I work from home and this outage is materially affecting m
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To my understanding other than the email settings from Yahoo, just the email address and password is the only thing left required to connect your email address to Outlook.
Changing server info on Outlook 2016
The instructions on how to use MS Outlook program to get mail after migration to Yahoo says to...... Open Outlook 2016. Go to File > Add Account. Enter your Yahoo email address (e.g., yourname@yahoo.com) and click Connect. Enter your Yahoo password (or an App Password if you have two-factor authenti
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Network cancellation
I am no longer using my xfinity network and my 1 year contract has ended so i would like to cancel my service
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Customer Service
cat chewed through wire that plugs into wall
now router has no lights no nothing even after i replaced that cord do i need a new router
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Customer Service
Good morning @user_2b3aca. If you head over to https://www.xfinityincentivetracker.com/track, you should be able to check the status of your prepaid gift cards. Let us know if you run into any issues or have any questions.
Have not received 2 prepaid gift cards
We purchased 2 iPads and a watch on April 21, 2026. Were told we would receive them after 90 days. They still have not arrived.
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Hello @user_2k4q2f I'm sorry to hear this autopay billing issue has gone unresolved. We'd be happy to take a look at the account and see what is possibly causing it not to reflect. Please send us a direct message with your full name and service addre
Stupid AI chatbot and being overcharged
I’m getting really tired of wasting my time over this. I’ve now spoken to TWO live agents about the exact same billing issue. Both of them told me it was fixed. Both of them told me my bill would be $45 with AutoPay. Guess what processed today? $55!! Then I spent forever trying to get another agent,
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Flood assistance
My city was affected by the flooding in Indiana. My job was destroyed and now I have zero income. I have a payment arrangement due tomorrow to keep service on and need to see if I can get it extended. I can't lose my internet right now!!
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Customer Service
user_v5vykl Hello! Thank you for making the post and sharing with us the trouble we have been having with the internet service at your home. I'm sorry that no one has made it out yet to replace the line and set up a new order to have the line correct
Installation
Have had multiple appointments scheduled to have my internet line reinstalled outside and re-buried seeing as the original tech installed it less than an inch underground and it was unearthed. My upload speed is 1.5 mbps!! That is slower than satellite internet! For 2 weeks, no tech has showed up. I
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Debt collector
Just got a message from a debt collector saying I owe Xfinity mobile although I don't have Xfinity mobile. Its number is Xfinity assistant(800-934-6489). The text is below: This is an attempt to collect a debt. Visit https://www.xfinity.com/support/articles/rights for rights/contact info. Your Xfini
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Billing
user_r8gvfe Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet connection. When is your appointment with our technician scheduled today? I want to follow up after it's complete to see how your serv
XfinityEmilyB
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Slow wifi
Disgusted with the slow speed of WiFi. I understand the “up to 300mpbs”, but is 1-5% of service speed acceptable? This after constantly rebooting and restarting the Gateway since initiation of service. Technician coming Monday We shall see…
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