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user_9zigm8, Hi there! Thanks for reaching out, and we'd be happy to take a look into this for you. To review your order details, including the scheduled shipment date for your Xfinity Gateway, and to see whether we can move the shipment up, we'll

XfinityGabriel

commented

13 hours ago

to the conversation:

Wanted to check date for delayed shipping of Xfinity Gateway

Hi, June 30th I received an email confirming my order details for starting an Xfinity plan for internet. I remember that I set the Gateway to be shipped by the end of July, but I don't remember what date exactly, and I haven't been sent an email yet telling me that it has been shipped. Could you con

Question

Hello testing

We're trying to block just one annoying telemarketer. Went to selective call acceptance, created a rule with that number (as an example 8001234567) and now anyone attempting to call gets a message that we're not accepting calls...EVERYONE.

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Concern moved here to the E-mail help section.

commented

13 hours ago

to the conversation:

email

Email not working says server error

Question

Internet not connected

I keep getting a signal on my phone saying Internet connection failed or Internet not connected. I’ve turned on and off the box, but it didn’t seem to help.

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Your Home Network

We truly appreciate you taking the time to share your experience and feedback with us. We understand that this is not the level of service we aim to deliver to any of our customers, and we sincerely regret that it fell short of your expectations. Sho

XfinityDemitrius

replied

13 hours ago

to the conversation:

The Manahawkin Store location lack of Customer service.

Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the

Question

Equipment shipment

I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag

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Customer Service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

13 hours ago

to the conversation:

Need to cancel internet service. How to do so without waiting for a callback?

I want to cancel my internet service as I am moving and do not need internet at this new location. How can I do so without calling and waiting around or going in to the store?

Question

Wanted to check date for delayed shipping of Xfinity Gateway

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Customer Service

As a fellow customer myself, all I can say is good luck! We’ve had internet service through xfinity for ten years. Every year it seems to get worse with more constant outages and dropped service. Their customer service agents are friendly, but

user_6897d3

commented

13 hours ago

to the conversation:

Multiple Outages and Poor Service

I have had multiple outages in my area in the past weeks. When my service is working I have lost connection to multiple Zoom calls because of an unstable connection and the poor cable signal has caused a consistently blocky and pixelated picture. I expect this to be fixed and I expect a reimbursemen

Question

41-Year Customer Extremely Disappointed With CableCARD Support

I have been a Comcast/Xfinity customer for approximately 41 years, and I am extremely disappointed with the level of support I have received while simply trying to have my existing CableCARD re-provisioned for my TiVo. I have been passed around like a pinball in a pinball machine, transferred from d

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Channels and Programming

Hey there, user_dfb6x9! We appreciate you bringing your cable line removal request to our attention. Rest assured, you have reached the right place for assistance with this matter. To proceed with your request, we will need to access the account for

XfinityNatalie

commented

13 hours ago

to the conversation:

Comcast’s cable removal from home

We would like to have the Comcast line removed from our home. It has not been active for over ten years.

Question

As much as I would like to, my wife reminded me it is a waste of time. Like anyone will do anything but offer me some scripted lines to "make me feel better" All I will say is your customer deserves better, and it's a shame we will not get it

user_nq8n1g

replied

13 hours ago

to the conversation:

The Manahawkin Store location lack of Customer service.

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Comet

All I keep getting other three floating dots channel never comes on

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Channels and Programming

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

13 hours ago

to the conversation:

Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

Question

Thanks for reaching out here on Forums @user_gmf4uy Emails are very important, are you using a mail app? or browser? how are you checking your email?

XfinityKam

commented

13 hours ago

to the conversation:

email

Email not working says server error

Question

user_03rcnm, I would like to take a look at your account and see what needs to be done. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direc

XfinityAngie

replied

13 hours ago

to the conversation:

TERRIBLE WORK IN SWEETWATER, MIAMI

They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install

Question

@user_t9blb6 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? Exactly what happens when you try to send?

Latoque

commented

13 hours ago

to the conversation:

EMAIL

I can receive emails but not send them What is a solution that you can recommend

Question

When you sign in to your account online are you making sure that you are using a Primary or Manager level account?

XfinityPeterH

commented

13 hours ago

to the conversation:

I can't get to certain parts of my account online

The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error: You can't add a new payment method yet

Question

Thank you for reaching out to our team with your question about the options to stop your service. You can do that through your Xfinity app or at the Xfinity.com/myaccount site. We can also assist you from here with that request if needed.

XfinityJohnG

commented

13 hours ago

to the conversation:

Cancel

Help me cancel online please

Question

Thanks for meeting us here today in our community, @user_nfo0jb. I'm sorry to hear about your experience, and frustration with the billing concerns. I'll gladly look into this again. Please send us a Direct Message with your full name, and complete s

XfinityLinda

commented

13 hours ago

to the conversation:

Told I owe nothing and account closed then told my overdue balance will be sent to debt collections?

I’ve been called and texted tons of times about an overdue balance but every time I speak to someone they have told me that my account is closed and I do not owe anything. Then today I received another call threatening me with debt collections and that I do owe something. When I tried to get some cl

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