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@vadeltachi @XfinitySean Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Continuing problems after headend update
We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D
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I don't even see an option to set bridge mode. The field says Bridge Mode: and there is no toggle. Just installed XB10 Jan 16 2016.
XB10 in Bridge Mode with an Asus RT-BE96U Router
Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m
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@jimt601 @XfinityPeterH @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit fo
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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@user_b1grcv I can help! Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Me
Issues With Tech Appointment
I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Issues With Tech Appointment
I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4
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@XfinityQue The article that I posted here doesn't say anything about a need to split the bands ??
guest network
How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem
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Hey @user_4ho0x4 let's check this out together. May I please ask that you send us a direct message with your full name and service address to get started? Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessa
Status of maintenance ticket [Edited]
Field tech visited on 01/09/2026, confirmed neighborhood-wide line issue, created maintenance ticket [Edited: Personal Information]. Phone support cannot find this ticket. Requesting status from a moderator.
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user_7qxnpx Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Internet service cut off before move out date
As the title says, I scheduled a transfer of my internet service last week with an official cut of date for my old (current) address to be 1/24/26. But I wake up today to find my service cut off 6 days early. The customer service phone number refuses to connect me with a real person and the automate
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Internet service cut off before move out date
As the title says, I scheduled a transfer of my internet service last week with an official cut of date for my old (current) address to be 1/24/26. But I wake up today to find my service cut off 6 days early. The customer service phone number refuses to connect me with a real person and the automate
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Customer Service
JBSC There are a total of 4 emails sent during your migration period, but one of them has to be accepted before time runs out. You get one 30 days before, 21 days before, 15 days after, and finally 27 days after. You need to accept the Yahoo terms an
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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The price is out control. I never thought I would get to the point that I can’t afford cable after I retired.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Customer Service
user_0et4s3 Can you please elaborate on what you need our help with specifically?
I am trying to eliminate the Xfinity banner at start up
I am trying to eliminate the Xfinity banner at start up
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Worst service
We had WOW for years. Worked fine. Switched to Xfinity and internet is always dropping the connection. Technician came out and put in a new gateway. Worked for 24 hours and now I have no internet at all. At least before the connection would come back. Can’t speak to a live agent. App support is a jo
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