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We appreciate those details! Are you connected to your in-home network when you are having issues connecting? Are you having issues with other websites, too, or only Xfinity?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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Hello user_4xs8mh 👋 Thank you for stopping by our community for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be h
Continued service
I want to confirm that our service will not be halted effective in July 2026 based on my discussion with customer service.
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Interesting. Same just happening here in Florida. Our community was notified of a network upgrade and required outage. Multiple crews worked throughout the day and service was restored in just a few hours...so we thought but now some of us are needin
Network “upgrade” followed by daily outages for three weeks now
I live in the Atlanta metro area and received a text saying that Xfinity was “upgrading” their network in my area on March 26th (2026) and that it might affect internet and TV services for a day. This “upgrade” has turned into a three week (and counting) nightmare for customers who experience near-c
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@user_kt4x3h thanks for taking the time to post on our Xfinity Community Forums page. I'd love to help ensure you have the proper member status on your account. Please send a direct message including your full name and service address, and we can get
lost member benefits after moving service
I recently moved services from one city to another and since then have lost my membership benefits. Calling customer services has proven to be useless. I have been on atleast 4 calls with customer service over last 30 days and none of them have been able to resolve the issue. This is so frustrating
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Well for instance it was down all day yesterday till 7pm. If you go through the Xfinity app or login at the website it goes blank and you get nothing, in have cleared the cash restarted tried a different browser doesn’t matter all the same. The app j
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
Question
user_zjxl5i Here is a great link https://www.xfinity.com/support/articles/x1-record-a-program that will go over on how to record.
Recording Once per Week, Not every day
Can I setup a recording for a show that is on Mon-Fri but only record it every Monday?
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Thanks for confirming those details, @austinp. Are you only having issues with your PS5? Are the issues only when you are gaming?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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@user_yt2oj4 We appreciate your feedback. You would still be able to access our website through the browser you use on your phone. I will make sure that your feedback regarding the app is submitted. We are always looking for ways to improve the custo
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Thanks for those details, @user_p0e2f1. Are you getting an error message when you attempt to access your email? Are you able to log into your email, or when are you experiencing issues?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
Question
@XfinitySeth hardwired ps5
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
@XfinitySeth ps5 and yes currently hardwired
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Hi there @Stephen_foor! Thanks for taking the time out of your day to be a part of our Xfinity Community Forum! Xfinity doesn't use separate third party app passwords, instead, you use your standard Xfinity password after enabling a specific security
Help generating a third party password in comcast or xfinity
One suggestion for using Outlook software to read Comcast e-mail is to generate a third party password for Outlook in comcast. How do I do this? I have called Xfinity help, they we not helpful. This is the method I use to read other e-mail in outlook. Example = Aol e-mail in outlook.
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Cancel service
I am beyond frustrated in trying to cancel service. This should be something I can easily do online. There's no direct message as indicated on other message boards and I can't sign in through the stupid AI because it says bad error.
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Billing
@user_a0l7us I do understand that it is important to understand how that balance was calculated. Do you have access to the Xfinity app to look at the breakdown of your Mobile billing statements?
Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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billing
Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref
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Billing
If the same functionality is available in the website, then why App? If I have to login or check something when I am outside, I can't carry my laptop all the time. It will be very convenient to check on the app. I would appreciate if the fix can be a
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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user_l1hopt No worries, if you scroll up, we asked: "Have you rebooted the modem and the cable boxes in the home recently?" The Caller ID does go through the information received at the modem. If you haven't reset the modem recently, that would
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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@user_6gwfaw Thanks for adding a post to the forum. We can help you with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of
XfinityBenny
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Cancel service
I am beyond frustrated in trying to cancel service. This should be something I can easily do online. There's no direct message as indicated on other message boards and I can't sign in through the stupid AI because it says bad error.
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