Xfinity Community Forum

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TV not working right

To much pixelating can't get good picture.

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Channels and Programming

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user_mr108 Are you already signed in?

XfinityChristy

replied

11 hours ago

to the conversation:

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Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

Question

I don't have a direct message icon

user_mr108

replied

11 hours ago

to the conversation:

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Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

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We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda

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Customer Service

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Claimed reward never received

I claimed a free home security camera more than seven weeks ago, but it never arrived. I have contacted Xfinity several times to resolve this. Unfortunately, every representative gives me a different answer, and I am getting the runaround. I need this issue escalated and resolved immediately.

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Devices and Equipment

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A

If I’m not mistaken you will still need a moca adapter, since I have similar setup, but I already had a Poe filter pre installed on the outside.

austinp

commented

11 hours ago

to the conversation:

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U

MOCA setup

I have an LG tv and I am on a Xfinity plan with high speed and unlimited data. My problem is that my streaming service buffers quite often. I have my tv connected to the wireless and I also have attempted using Cable Matter usb to Ethernet. I just get the same results, buffering. I was reviewing Xfi

Question

user_0a5s4w Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q

XfinityPeterH

commented

11 hours ago

to the conversation:

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U

I need a new cover for my cable box

Cable/internet box cover blew off in storm

Question

... from my Xfinity Gateway to a switch with 4 ethernet ports ... What is the model number of the switch?

BruceW

commented

11 hours ago

to the conversation:

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U

Ethernet stops working - looks like there is an IP conflict

I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and

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I need a new cover for my cable box

Cable/internet box cover blew off in storm

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Customer Service

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user_e38obt Thanks for explaining the full situation. I can definitely see why the mixed messaging between chat and the store would be frustrating. xFi Pods are third-party devices that include a 12-month manufacturer warranty. After that peri

XfinityPeterH

replied

12 hours ago

to the conversation:

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U

Gen2 pod failure

After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha

Question

KC_Kelly Thanks for reaching out about NBC network freezing for you. Is this happening on a TV box with us, or streaming and if on a box do you have more than one it's happening on?

XfinityEricB

commented

12 hours ago

to the conversation:

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NBC glitching

NBC constantly freezes. Are others experiencing this, too? Can anything be done about that? It's extremely annoying.

Question

Typically, that's just an automated message, but I appreciate the additional context. The next the best step will be reviewing your network more closely, @user_9j828n. Please send our team a direct message with your full name and service address.&nbs

XfinityJustinM

replied

12 hours ago

to the conversation:

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U

Outage

Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we

Question

Thanks for circling back to this thread to let us know the issue has been resolved, @user_qjlses. Our community is always here to lend a helping hand, but I am glad that your video and audio issues have been resolved remotely without the need of a te

XfinityJustinM

replied

12 hours ago

to the conversation:

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U

TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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The pod was over 1 year old and it was explained to me that the warranty was for 1 year. I asked "If this new pod fails in 13 months, I'll be asked to pay for another pod." She stated that the chances were low for that to happen. I told her that a 1

user_e38obt

replied

12 hours ago

to the conversation:

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U

Gen2 pod failure

After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha

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TV and Audio Freezing for 15-30 seconds

Same problem here too. What gives Xfinity?

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X1

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Hello @user_ac0iwc Thanks for reaching out. We'd be happy to remove any old modems from the account. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Click "S

XfinityMatthew

commented

12 hours ago

to the conversation:

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I'd like to remove my old modem from my account

I recently upgraded my modem and would like to delete the old modem from my account. Can't find an option to send a direct message, as recommended in previous threads, through the app or the website. The old modem is also not showing up in the "wifi" section of the app. Appreciate any help you can o

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Accepted Solution

xfinity did fix my problem remotely without having to send a technician to my house.

user_qjlses

commented

12 hours ago

to the conversation:

0

1

U

TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

Question

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I'd like to remove my old modem from my account

I recently upgraded my modem and would like to delete the old modem from my account. Can't find an option to send a direct message, as recommended in previous threads, through the app or the website. The old modem is also not showing up in the "wifi" section of the app. Appreciate any help you can o

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Customer Service

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Hi Justin, Last night I checked the coax connection into my house and installed new connectors to rule out any issues there. I just reactivated my original modem (Netgear Nighthawk C7000) with Xfinity. The modem went through the setup process fine

user_9j828n

replied

12 hours ago

to the conversation:

0

U

Outage

Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we

Question

user_e38obt First of all, thank you for your service. I really appreciate that and second thank you for your feedback about your experience. Our team is here to help you any way we can. The WiFi Extenders have a 12 month warranty. Do you recall the o

XfinityPeterH

commented

12 hours ago

to the conversation:

0

2

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Gen2 pod failure

After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha

Question