Xfinity Community Forum

Perfect! Once returned, you should not receive any notifications about unreturned equipment. The fastest way would be to return in store as that would be removed from the account right away. If you return through UPS please allow about two weeks for

XfinityEva

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15 hours ago

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Return a gateway box

My box is in Florida but I am in Tennessee

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Hey there, @user_bipe2f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your billing, it certainly is not what we want for our customers. I would be more than hap

XfinityAdrienne

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15 hours ago

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$0.00 bills???

Please stop sending me $0.00 bills. Show the actual amounts you charge.

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Peacock

After having my plan canceled without my consent and spending 2 hours on the phone with customer service I thought my time dealing with xfinity was over. Unfortunately, when I went to watch peacock today I found out that xfinity has taken over my account. I never consented to moving my subscription

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Customer Service

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Closed

Can’t cancel mobile order shipped to old address!!

Yesterday, I ordered a new iPhone 18 Pro Max. The system automatically shipped it to my old service address, where I currently have no active service.I attempted to cancel the order yesterday immediately after placing it, but phone support told me it was "pending" and to call back today. Today, a sh

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Customer Service

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Thanks for confirming, @user_d2pagr. Have you tried doing a reset on the box to ensure everything is up-to-date?

XfinityJeniece

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15 hours ago

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espn not synching

Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?

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Hey there, @user_u6idzn, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to help you with going over the details of your account. Can you please send us a direct message with your full name and your f

XfinityJeniece

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15 hours ago

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URGENT: Repeated Billing Errors Since August Need Executive Escalation and Permanent Resolution

URGENT: Repeated Billing Errors Since August — Need Executive Escalation and Permanent Resolution I need help escalating an ongoing billing issue that Xfinity customer service has repeatedly failed to resolve. I am tired of spending hours contacting representatives, explaining the same situation ove

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user_h8xoi4 You can place your Xfinity services on a seasonal hold online using our self service options. Please visit the Xfinity Seasonal Convenience Plan page to review the available options and get started.

XfinityPeterH

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15 hours ago

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seasonal hold Wildwoodcrest nj

put service on hold from October30 to May 1

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CA LifeLine Broadband Pilot Error Loop - Needs Backend Token Reset

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Customer Service

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Wonderful @user_vwh6mv! That's great news to hear our expert technician was able to come out and make the switch to customer owned routing. Never hesitate to create another public post for any of your future account and service needs!

XfinityThomasC

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15 hours ago

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Requesting Provisioning Change to Member-Owned Router on Fiber ONU

Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent

Question

Hey there, @user_lruigt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to access the Xfinity Membership benefits, it certainly is not what we want for

XfinityAdrienne

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15 hours ago

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Xfinity member benefits error still occurring

Xfinity member benefits error still occurring for [Edited: "Personal Information"]. since 11/14/2026 please fix this. Thanks

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URGENT: Repeated Billing Errors Since August Need Executive Escalation and Permanent Resolution

URGENT: Repeated Billing Errors Since August — Need Executive Escalation and Permanent Resolution I need help escalating an ongoing billing issue that Xfinity customer service has repeatedly failed to resolve. I am tired of spending hours contacting representatives, explaining the same situation ove

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Billing

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Hello, @user_ifavmm Thanks for reaching out to us on the forums! We can assist with cancelling your Netflix subscription. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfi

XfinityThomasC

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15 hours ago

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Cancel Netflix

I want to cancel my Netflix subscription. Xfinity Comcast bills me for Netflix $26.99 monthly. The charge appears under the StreamStore heading of my Xfinity Comcast bills. I have repeatedly asked Xfinity Comcast to cancel my Netflix subscription. To this end, I am getting a runaround from Xfinity C

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@user_fd2rsw I'm sorry for your loss. My condolences to you and your family. I would be more than happy to help process the disconnect order for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in t

XfinityRaul

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15 hours ago

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Cancel WiFi Service

My father just passed, he left everything to my brother, he is selling the house out from under me. I will no longer have a place to live next November. I need to cancel my WiFi service. I have been trying to cancel the service but keep getting the run around and sent to different departments, disco

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How is it even legal to be so deceptive???

user_bipe2f

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15 hours ago

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$0.00 bills???

Please stop sending me $0.00 bills. Show the actual amounts you charge.

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Website Complaint

Please do something about your website. The billing history is not available no matter how many times you select it, you only get the current bill and bill details no history. Also, for a communication company, I would think the response time from menu page selection to load would be much faster. I

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Billing

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$0.00 bills???

Please stop sending me $0.00 bills. Show the actual amounts you charge.

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Billing

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@XfinityEva yes I have someone who can return it for me

user_cks1qv

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15 hours ago

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Return a gateway box

My box is in Florida but I am in Tennessee

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

to the conversation:

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Cancel WiFi Service

My father just passed, he left everything to my brother, he is selling the house out from under me. I will no longer have a place to live next November. I need to cancel my WiFi service. I have been trying to cancel the service but keep getting the run around and sent to different departments, disco

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

to the conversation:

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seasonal hold Wildwoodcrest nj

put service on hold from October30 to May 1

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

EG

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15 hours ago

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Manage people

What does the other in top apps under manage people include?

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