Xfinity Community Forum

faulke Welcome to our community forum! Thank you for reaching out so I can make sure your Xfinity service was transferred successfully to your new home. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay c

XfinityEmilyB

commented

19 hours ago

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Transferring Service

I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres

Question

If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

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19 hours ago

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U

Password not working

Hi I am having issues with my internet and the password I use is not working

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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U

Complaint about charging data

Trying to deal with Xfinity and ask them to refund the fees they charged for my going over my data allowance, when EVERY other plan they offer now costs LESS than what I have been paying and has unlimited data, all I get from them is informing me that I can switch to one of those new plants with unl

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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U

Moving service — exact unit number not listed

I’m trying to transfer my Xfinity Internet service to a new apartment, but my exact unit number is not listed in the move-service dropdown. Other units at the same address appear. Can an Official Employee help me verify/add the unit so I can move service to the correct address?

Question

U

That's what I was talking about: an Xfinity tech (like you) had responded to another post about sending him a PM. He gave the instructions, but I couldn't find the icon he referenced to so I did a public post (the one you answered) asking for how to

user_i9ai3t

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19 hours ago

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cannot transfer purchased videos and my list from my old account to my new one. please help!

I moved and opened a new account at my new address, but my purchased movies and 'my list' did not transfer. Accoding to my account rep said ths could be done, but so far I have had no luck. I can't figure out how to do a direct message even though I am signed in. I have tried multiple times to get t

Question

Yes. You could connect the router (which is connected to the Optical Network Terminal) and use MoCA coax adapters where wanted / needed. Google "MoCA adapters" for more info.

EG

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19 hours ago

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U

can 1gig Fiber internet use home's existing coaxial infrastructure

We have gig fiber internet that comes in through our garage. However this means all of our devices have to use wifi to connect to the internet. Almost every room in the house has a coaxial outlet, which I know should be able to carry 1 gig. Is there some sort of setup that can be done/device that ca

Question

Good afternoon user_fef929. Thank you very much for being a long time Xfinity customer. I will be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity S

XfinityJon

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19 hours ago

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Access to account online

I have continuous problem with accessing my billing or managing any of my sevices online. The customer service I called veryfied my problem and submitted a ticket about it months ago (Ticket # [Edited: Personal Information]). The problem was not fixed for a month, so I called gain, and I was told th

Question

Accepted Solution

Someone from Advanced Techical supports just called me. It seems that when you are setting up email on an iPad or iPhone, you must add new account then add a bogus password. You will receive an error. Click okay then choose imap at the top of the box

Lkpolo

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19 hours ago

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I need help setting up my email on my iPad and iphone

I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P

Question

Thanks for posting on our community forums, user_c2d4hr. I'm sorry to hear you'd like to cancel services. Is there a particular reason for it? Or is there anything we can do to turn this around?

XfinityDilary

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19 hours ago

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Cancel

Cancel service is unavailable online and they won't call me to do it either hahaha

Question

A

Are u are hardwired and what hop does it go up, I get to 3 hops and have about 80% packet loss, I had the local supervisor escalate to our network engineers

austinp

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19 hours ago

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High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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U

Cancel

Cancel service is unavailable online and they won't call me to do it either hahaha

Question

Good afternoon and happy Sunday! I'd be happy to help with your transfer and make sure that it is scheduled for the correct date. To get started, can you please send us a Direct Message with your first and last name along with the service address on

XfinityAlyssaA

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19 hours ago

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Xfinity Support

Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.

Question

U

Access to account online

I have continuous problem with accessing my billing or managing any of my sevices online. The customer service I called veryfied my problem and submitted a ticket about it months ago (Ticket # [Edited: Personal Information]). The problem was not fixed for a month, so I called gain, and I was told th

Question

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Sign-In and Account Management

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

19 hours ago

to the conversation:

0

Transferring Service

I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

19 hours ago

to the conversation:

0

M

Xfinity Support

Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.

Question

Hello @user_fcmao1, thank you for reaching out on our community forum! I would love to assist you. Is it showing your address as incorrect?

XfinityAbby

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19 hours ago

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U

how do we speak to an agent or get help with something unrelated to the existing prompts?

I have a line burial scheduled, and the information is incorrect. obviously this isn't in the automated system, and there's no way to get a hold of a real agent. What do we do?

Question

Greetings, user_gb4slq! We appreciate you reaching out this fantastic weekend on our XFINITY Community forum. This is never the experience we want you to go through with your service interrupted, even after paying your bill. We can certainly look int

XfinityNatalie

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19 hours ago

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Pay my bill

I paid my bill and now they said they are sending me g me equipment out and I hVe no servi e or Internet

Question

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Pay my bill

I paid my bill and now they said they are sending me g me equipment out and I hVe no servi e or Internet

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Billing

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Text about Peacock subscription

I received a text saying : Important from Xfinity: Unfortunately, your Peacock subscription was cancelled in error. We temporarily restored it and applied a credit. But you must confirm your subscription by 6/16 at 8pm ET to continue watching Peacock. Confirm here: [Edited: Possible malicious link]

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Customer Service

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why can i not access my comcast.net email

user_5or753

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20 hours ago

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comcast.net

why can i not access my comcast.net email

Question