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Need some help with getting a better deal
My rates just went up last month and I see some great deals for new customer pricing but when I try adding these plans to my existing account, the price goes up a ton. Anyone know tricks to resolve this? Thank you!
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Customer Service
The upstream channel signal stats and the event log entries suggest a problem with communications from your modem back to Comcast/Xfinity. Network connection problems are often due to poor coax connections or damaged coax cable, usually in or near yo
internet stability issues.
I have been issues with stability of internet necessitating rebooting modem and access points on a regular basis. This has been an ongoing issue for sometime and struggling with identifying root cause. Below is the detail from the cable modem (Nighthawk CM2050V). The overall status is poor with uplo
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Hello @user_woabnp I'm sorry to hear that this has not been the best experience and we appreciate your feedback and want to help with this. May I please ask that you send us a direct message with your full name and service address? To send a
Help with crazy added new fees. Fees should be less for the disabled, handicapped, and older people on a fixed budget. [Edit]
HELP . ..YOUR AI HEP IS AL BUT WORTHLESS . WHEN WE ASK FOR A Agent thats what we sould get,We are going to heave to cancel most or all of our service, even with issUes your last teck refused to replace the line under our home that xfinity installed. , yesterday xfinity on screen said our box was out
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user_rqvhh6 thank you for using the Xfinity Community Forums page to reach out regarding your options for services. We can definitely assist you with a transition to internet only and help you find the best package option which includes the service y
Changing Services
Hello, How do I cancel my TV services and lock into a 5 year price guarantee on internet? Thanks
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user_edwr9i Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating this would be to have services interrupted. Our team is happy to take a look at the account with you and see what hap
Interrupted services
Interrupted a payment arrangement for January 3 and now I can’t speak to a representative because my account has been suspended. I need this resolved today and ASAP. Why doesn’t Xfinity contact me
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pyrolusite Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and ser
Xfinity NOW - No Confirmation Email
Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried th
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Interrupted services
Interrupted a payment arrangement for January 3 and now I can’t speak to a representative because my account has been suspended. I need this resolved today and ASAP. Why doesn’t Xfinity contact me
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Changing Services
Hello, How do I cancel my TV services and lock into a 5 year price guarantee on internet? Thanks
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help with crazy added new fees. Fees should be less for the disabled, handicapped, and older people on a fixed budget. [Edit]
HELP . ..YOUR AI HEP IS AL BUT WORTHLESS . WHEN WE ASK FOR A Agent thats what we sould get,We are going to heave to cancel most or all of our service, even with issUes your last teck refused to replace the line under our home that xfinity installed. , yesterday xfinity on screen said our box was out
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I'm not sure how to post publicly -- I thought this post could be viewed publicly ... You did, and it is. The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post,
Is this a new type of email scam?
Last night I received an email scam, pretending to be from Xfinity, saying that my monthly payment did not go through, and wanting me to click on a link (I reported this to Xfinity's abuse address and also through Spamcop). The weird thing this, is when I first opened the email in Thunderbird (witho
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Hi Brian - thank you for the feedback. However, I have already tried the Xfinity Assistant chat and it is not very good. I can't even type in a topic/keyword to get more information - the only thing I can do is click on a few predetermined prompts (t
Xfinity NOW - No Confirmation Email
Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried th
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Xfinity did not keep their word
I’m contacting you because My bill is past due and I have contacted numerous of agents this past week and have been confirmed with transcripts and IDs that my Internet would’ve been intact until January 3 and I woke up today with my Internet disconnected and my family has no services during the holi
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Customer Service
6856 We are happy to help you. In the future if you need help please first start by creating your own public post. This will make sure you get the help you need. Just to confirm, your service is working but you have a moment of time that the scr
TV shows freeze, pause and then continue
I am writing as I am having issues with my Comcast service. I have three TV's and three Comcast TV boxes. I have the X1 Gateway. For the past few months, the shows that I watch, pause or freeze and then after some time, they continue. The freezing or pausing can last just a few seconds or can last f
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user_w67wxz Thank you for providing those details. I completely understand why you'd want to clarify that, having the same email for both services is actually very common and often makes things easier to manage. To answer your question directly: No,
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
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Hi there, @user_fn3o7j ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service is not working that way it should be. Please be assured you reached th
Internet Services
My internet has not worked for months. I went and got a new tower and tried to replace it only to find out that it was not setup on my account. I made a phone call, one hour plus later, I ended up somehow increasing my cost and internet to improve the service. I now scheduled to pay $214 which it wa
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Internet Services
My internet has not worked for months. I went and got a new tower and tried to replace it only to find out that it was not setup on my account. I made a phone call, one hour plus later, I ended up somehow increasing my cost and internet to improve the service. I now scheduled to pay $214 which it wa
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Billing
user_lrp12 Here is a link to help you. https://www.xfinity.com/email
XfinityPeterH
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email signin
how to signin to my comcast email?
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