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need wifi assistance
I've tried entering my wifi but it's not picking up so I would like to reset my name & password to my wifi Title - [Edited: Personal Information]
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Your Home Network
xfinity mobile
I'm getting charge for a services i never had , I tried to activated 2 lines and you guys never figure out how to transfer the lines so our phones never had services can someone help me get this resolved ?
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Plan
We have already received nearly $100’in credits this month. At this point, the credits aren’t enough. We need our internet to work on a consistent basis for our jobs. When is this going to be fixed reliably?
Constant daily outages for 3 weeks now
We are having constant daily outages, sometimes for hours on end, that have been happening for 3 weeks at this point. Every time it’s classified as network damage or unanticipated problem. At this point, we cannot functionally work remotely. How is this acceptable?
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Property Damage claim
I filed a claim in April 2026 due a technician damaging a television during a required installation. It is now September, and 5 months later, I have received no assistance with the claim I filed, despite repeatedly calling Xfinity customer service. How do I escalate this issue beyond the customer se
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Customer Service
If you did not transfer your number and activate on a new cell provider, your number and account will remain active with Xfinity Mobile.
Mobile number activation
I originally requested to transfer my existing phone number, but I no longer want to transfer it. I want to keep the new Xfinity number that was assigned to my phone.
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Checking address for enhanced uploads speed
Is there a link to find out if my address has the enhanced uploads speed?
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Customer Service
Mobile phone
Why has it taken Xfinity over 17 days to replace my phone with insurance paid and deductible? Nothing but excuses and delays and no answers and no phone. 17 days is inexcusable and a disgrace. I still don't have a phone and no reason why. Plus I had to pay for an interim phone just so I can get my c
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Customer Service
@user_s1wbbc Thank you for trying all of those steps and providing the detailed results. Since the same loop occurs with the VPN disabled, across multiple browsers, in an Incognito window, and through the updated app while signed in as the Primary us
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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@cmaglewis, we need to be able to get you authenticated to work on your account, that would be done via private messaging only for security purposes.Try these directions : 1-Click "Sign In" if necessary. 2-Click the "Direct Messaging" icon. 3-Click t
need to speak with agent
Hello, I cancelled my Xfinity service in August before we permanently moved to Europe. I just received an automated bill for Sept 15–Oct 15. I cannot call the 1-800 number because I am no longer in the country Your billing page shows my account as “no longer active” – so I cannot chat. We did NOT ha
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user_jkfgws Thanks for commenting on a post. For more clarity, are you trying to activate or access a subscription? Which subscription is it for?
How to activate streaming subscriptions
Received text from Xfinity telling me to activate my streaming subscriptions. Not sure what this means.
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scage Hi there! Yes, you can continue using your Comcast.net email addresses after disconnecting service, provided each email account was accessed through the Xfinity Email website within the 90 days before your service was disconnected. &nb
Can I still keep my email account/addresses if I moved?
After having a Comcast email account for 20+ years I recently moved to a new home and Comcast/Xfinity does not provide service to my area. Based on my research if I log onto my comcast email accounts by the webpage at least once every 90 days I can keep my Comcast email accounts active. Is this stil
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Does anyone work at this company?
I have had nothing but issues with internet and mobile phone service since I came to this company in February. Customer service is non-non-existent. They do not solve any issues. They offer and make you pay for services you cannot use. They are awful.
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Xfinity Compliments
Wilbur54 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: •
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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lhosbrough you will be able to use your phone. This article will help. https://www.xfinity.com/learn/mobile/plan/international/coverage
Traveling to China, what do I need to do to keep all 3 devices on plan working? Phones are esim locked and iphone17 are esim locked to us?
I know activating international travel plan means nothing for China. What do I actually need to do for using iphone 17's and Galaxy S25 in China?
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Turned off VPN. Used edge browser, cleared all cache and cookies - didn't work. Tried chrome incognito window - didn't work. Tried on the app - after a force close and update check - didn't work. This is not a newly created account and I am u
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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NOW Internet modem never received — no tracking after 3 days
I ordered Xfinity NOW Internet on Sept 25th. My card was charged right away and I received an order confirmation number. Since then no modem, no tracking number, and no useful update. I have now dealt with customer service representatives via online chat, phone support, and an Xfinity store. The sto
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Billing
@user_cxulu2 You can track and locate your Galaxy S25 right now by logging into the SmartThings Find Service or Google Find My Device using another phone or computer. How to Find Your Phone Ring the device: Select your Galaxy S25 on the trac
DreamSayerZ
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I have misplaced my Samsung Galaxy S25 Ultra..
You think I would be better prepared or learn from past mistakes, but I obviously haven't. Recently I have misplaced phone and now it is dead. When I call it it goes straight to voicemail. I tried logging into my google account and to no avail cannot get around not being able to remember the passwor
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