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I have 300.00 in bad charges on my bill. Xfinity Assistant and Call backs are not rectifying the situation
I have bad charges on my September and October bills. I have been speaking with the billing department since 11/5/2025 to have this resolved. Every time I speak with someone and go through the entire explanation, the phone line goes dead. Then I have to restart the callback process. I started asking
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Billing
What is the exact make and model number of the modem or gateway device you are using ?
Slow upload speed single device tested
I have 1.0 GB down speed but only have 35Mbps upload speeds. I need at least 500Mbps upload speed... I need choices here... support cant do anything to change it, i call [Edited: "Language"]. it can be changed.,
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user_qykd86 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your services have been interrupted, and we'll be happy to see what we can do to help. Please send a Direct Message with your full name and add
No service! No notice!
My service was suspended without any notice! I’m trying to get in touch via chat with a real person but your app makes it near impossible now. Absolutely ridiculous!
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user_qmkul8 Welcome to our community forum! I'm sorry to hear about the ongoing internet issues, and I can definitely take a look at the progress being made by our maintenance team. Please send a direct message to Xfinity Support by clicking t
[URGENT] Need Status on Existing Maintenance Ticket for Chronic Node Failure (Ticket Opened 11/28)
Hello, I have a chronic, time-of-day upstream failure that has been previously documented. The Issue: Service fails daily starting around 2:00-3:00 PM PST. During the failure, my connection shows crippling instability: Upload Latency spikes to over 360ms. The modem loses all channel lock, progressin
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Yes, resetting is one thing that is failing, they also allow passwordless login via this email code. but both require a code to be delivered to my inbox in less then 15 min but it seems to be very slow to comcast i.e 30+ min
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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user_ickdc1 You have definitely come to the right place, as sad as we are to hear you have left our Xfinity family, I can help you with your request to cancel services. Please send us a DM to Xfinity Support with your full name and address to get sta
Wifi network Cancelation
I no longer live in the United States, how can I cancel my internet subscription?
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Wifi network Cancelation
I no longer live in the United States, how can I cancel my internet subscription?
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Billing
Cbrown10 So Level Infinite is the intermediary on this? You are resetting your login to their portal?
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No service! No notice!
My service was suspended without any notice! I’m trying to get in touch via chat with a real person but your app makes it near impossible now. Absolutely ridiculous!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
[URGENT] Need Status on Existing Maintenance Ticket for Chronic Node Failure (Ticket Opened 11/28)
Hello, I have a chronic, time-of-day upstream failure that has been previously documented. The Issue: Service fails daily starting around 2:00-3:00 PM PST. During the failure, my connection shows crippling instability: Upload Latency spikes to over 360ms. The modem loses all channel lock, progressin
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"our engineers had been working on". Did the engineers stop working on this? It's not resolved. Please continue working on it
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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You stated this: "House is wired with coax through out"......
XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
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user_kc39yy Sorry to hear that you're having trouble with your billing. By chance, do you have a specialty program such as Internet Essentials or NOW Internet or NOW Mobile? I ask since those types of services are self-serviced, or through the Xfinit
File a complaint
What is the best way to resolve a billing issue if the app’s chat support isn’t providing a solution, and the billing team keeps redirecting me to either a store or the chat bot?
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TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
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Non-X1 Service
no it is a separate on both ends.account 1 > comcast delayed 30 min account 2 > gmail in inbox in ~1 minemail is coming from levelinfinite.com this is also using the web portal not a pop or imap client
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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Cbrown10 Hmm, that is pretty strange. Is the Gmail account used as a secondary contact on that main Xfinity email? Thanks for notifying us about the situation.
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
Question
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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linking an existing Netflix account
I recently signed up for Stream Saver and want to link my existing netflix account to this service, but it keep prompting me to create a NEW netflix account. I was able to link my existing peacock and apple TV accounts with no issues. Any help with linking my existing account would be appreciated.
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Xfinity Stream Website
@user_mhwfka My question ?
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Internet doesn't appear to be upgraded
I upgraded from 500MBPS to 2000MBPS. It said I have all the right equipment. I followed all the procedures and recommendations. The speed is still reading not quite 500, some devices it went down to 150. Everything has been restarted several times. Your app weirdly reads at 2100 in a speed test on a
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