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Monthly bill increased from $75 to $115 — requesting a new promotional rate
(Writing this here because there's no actual Xfinity email address for customer support) Hello Xfinity Support, I've been an Xfinity customer since September 2024, and my internet bill has consistently been $75 per month. This month, my bill suddenly increased to $115.12 — an increase of more than 5
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Have you heard back from xfinity? DM me.
Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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Customer service and call centers
Spent three hours this morning with customer support and, apparently, other departments. The first agent was negotiating with me in good faith but our chat connection was disconnected. When it came back up again it was like starting from zero with a new agent who couldn't care less about me. That es
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Billing
Direct message sent.
Peacock Premium Plus Activation Issue
I have paid for 2 months of Peacock Premium Plus and in that time my actual Peacock account remains at Premium level. When I click the activate button on the Streaming Subscriptions page of my xfinity account, I always get a "Something Went Wrong" error message. Please help resolve this issue and re
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user_uw0kpu Hi there! Thanks for the comment and we are here to help. Please shoot us over a DM with your name and address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start
Loyalty Discount Removed
Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost
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That would be no problem at all. I will be happy to get a new box sent out from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. &
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Hello @user_t7zuua, Thank you for reaching out to us here on the Xfinity Forums. You’ve definitely reached the right place for help. I completely understand your frustration with expecting the account to be canceled and then finding ou
Agent did not cancel service, still getting billed!
A few months ago, I tried to get Xfinity service, but for some reason the modem didn't connect. I got on chat with an agent and they tried activating it, but it didn't work. I got fed up and told them to just cancel the service and send me a box so I can return the device and they insisted they try
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user_os7l50, I'm so sorry, I didn't mean to make you more frustrated. Let's figure this out together. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click th
Discovery Channel...15
What happened to channel 15? My tv jumps from 14 to 16. Channel 15 is about the only thing I watch and it's gone and I'm not happy. [Edited: "Personal Information”]
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Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
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X1
To block channel 15 I would have had to set up a password.. which I've never done...and use that to unblock. Very frustrated here.
Discovery Channel...15
What happened to channel 15? My tv jumps from 14 to 16. Channel 15 is about the only thing I watch and it's gone and I'm not happy. [Edited: "Personal Information”]
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Thanks for reaching out through Xfinity Forums @user_nakgbs. Since Xfinity Stream appears to be working in Chrome, this may be isolated to Firefox. For Firefox, make sure Firefox is fully updated and temporarily disable any browser extensions. Then c
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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user_8zpjqn Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Bill Due Date
Hi, I was wondering why my bill is due after only three weeks of opening the account and not a full month? I opened the account on 10/23 and my first bill is due on the 13 of Nov(21 days after opening my account). My bill also says I owe 60 dollars when I was told it would only be 50 a month with th
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Concern moved here to the E-mail help section.
Not receiving emails
All my settings are corrected and I’m not receiving any emails to my Comcast account
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Can i get another email address and go back to comcast
Reverting back to comcast email from yahoo
Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w
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Thank you for reaching out about issues with your email. How are you currently checking or receive your email? Are you using the Xfinity Connect website directly or using a third party email client? Email Setup
Not receiving emails
All my settings are corrected and I’m not receiving any emails to my Comcast account
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user_srkxzo Thank you for reaching out and sharing your experience with us here on the Forums. I know you’ve been through a lot already, and this is not the experience we want for you. You’ve reached the right team for help, and we’
Being billed for a "Digital Converter"
I realized I have been getting billed for a "Digital Converter" I never ordered and never used. I believe it is for an Xfinity Flex. I called customer service and they said they removed it from my account. When I went to look at my estimated upcoming bill, the charge is still there. I have been bill
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Hello, @user_r2d1m3! Thanks for reaching out about getting Peacock working once again. We are glad to help and will get this fixed. When you log into Peacock with your normal login information, does it show a subscription is needed? This link shows h
Can no longer access my free peacock premium subscription
Hi, I'm a Diamond member and have had Peacock premium included. I was told I would have it always with my services. I added an additional service with Xfinity over a year ago and they had to merge the accounts because it somehow was separated when activated. When the merge happened, something went w
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The box was so hot from day one. I called support and they said it was normal. It dangerously hot, so I unplugged it and only use to watch a movie for a $1. The $1 movies used to stream via Fire Stick and then they stopped functioning properly. I wou
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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I no longer have an overdue bill with Xfinity. My next bill is due November 25th.
user_1n49qv
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customer service...over due bill
I would like to pay my over due internet bill on November 3rd, 2026.
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