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Gigabit Diamond Member - In-App Test Flags "Fair" Coverage (No 4K/PS5 Support) - Store & Phone Reps Denying WiFi Boost Guarantee
Hi, I am writing this post hoping a corporate digital care specialist can help resolve a highly disappointing loop I've been stuck in with my account hardware. I am a long-term Diamond-tier customer on a premium Gigabit speed plan, using a rented XB8 Gateway. The gateway performs beautifully at the
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Your Home Network
Thank you for the suggestion but I already had checked and my User permissions are correct as Primary. I did reach a live person and was told they have to look into it further as there seems to be some glitch with my account. In the mean time , I was
Internet Data usage for August 2026 is not displaying
My Internet data usage for the Month of August 2026 is still showing 0gb. Today is August 17, 2026. 0Gb is not realistic and unlikely. I have used Chrome browser and Edge. Plus, I use the Xfinity App. All with the same results. I went "over" in December 2025 So this is important for me to know my us
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Remove the Voicemail Feature from my line
I use Xfinity for my landline, but I like my old answering machine. It is confusing to have both the answering machine and voicemail on the same line. Can you remove voicemail from my line? Thanks, Tom
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Home Phone Features
App not working
The Xfinity app is not working on our LG smart tv. All of our other apps work just fine so please tell me how we can fix it. To was fine u til about a month ago and now it won’t play anything. I’ve deleted it and re-added it, I’ve logged in and I’ve logged out. it is super frustrating
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Xfinity Stream Website
Hello @user_99e840, and thanks for reaching out on our Xfinity Community forums!As many others in the thread have stated thanks to @EG bringing this whole issue to our attention and placing a spotlight on it, restarting your main TV Box by unplugging
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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I would be happy to take a look at your speeds on our end, @Cookits. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary. Click the &ldq
Service speed availability
My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?
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I do hate to hear about the exposed cables at your location. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? For forum direct message - To send
Exposed cable in side yard
I called a few days ago to report exposed line in my side yard. I just noticed a second area of exposed line close to my fence. I was told I'd get an email from Xfinity about this but have yet to receive anything. Is there an email I can submit these photos?
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Chat
Ordered a new chip for a phone that I want to add. It was being sent in the mail but still have not received it
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Devices
Hi there, @user_u20q4b! Thanks for taking the time out of your day to reach out about the overhead line. We are glad to further help with getting the line moved. Please send us a direct message with your full name and complete service address to &ldq
Overhead Comcast line needs removed
Hello, I have an old rotten utility pole on a small easement. The pole used to feed power to my house and at one point it looks like Xfinity attached to it to feed the neighbors house. The pole is in bad shape and the utility company has approved me to take everything underground and remove the pole
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Hi user_myg3nd, thanks for taking the time to reach out here on the forums! I'm sorry that you've been running into audio issues on the Tennis Channel. If rebooting hasn't done the trick, and if the audio cuts out sporadically, it's possible that you
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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I do understand that this can be a huge inconvenience, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? For forum direct message - To send a
live agent
Extended outage going on 2 weeks here and no update. Xfinity Assistant just says we will let you know when it is resolved. Whole area is out, but my cable was ripped off the utility pole by a fallen tree and need to get that repaired. Any way to get a live person to get this setup?
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Hello there @user_h1mu1b, can you share with me exactly what you are looking to be eligible for, so I can further assist.
membership benefits
I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant
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Exposed cable in side yard
I called a few days ago to report exposed line in my side yard. I just noticed a second area of exposed line close to my fence. I was told I'd get an email from Xfinity about this but have yet to receive anything. Is there an email I can submit these photos?
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Customer Service
is there a way to make my Xfinity mobile voicemail pick up sooner?
Currently my Xfinity Mobile voicemail picks up after five rings and I would like to reduce to my Xfinity Mobile voicemail to pick up after three rings
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Network
I have the same issue. Tried about every avenue I could think of with no luck.
Unable to activate/redeem Peacock perk
I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e
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Residential equipment can't activate on lines coded as business addresses in our system.
Wrongful Charges on my account
I had a business address. I wanted Xfinity home internet, and have a business address for billing, and told the Xfinity store on Miller Rd in Flint Michigan that it was a business address. They said it was fine, gave me the system, and sent me on my way. The device could not be set up properly, and
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It had nothing to do with the business address. If no one cared in the first place, and I had coax access as well as being in a service area, why would it not work? That makes no sense.
Wrongful Charges on my account
I had a business address. I wanted Xfinity home internet, and have a business address for billing, and told the Xfinity store on Miller Rd in Flint Michigan that it was a business address. They said it was fine, gave me the system, and sent me on my way. The device could not be set up properly, and
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What process are you taking to activate your Peacock Premium subscription supplied by us?
Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
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@XfinitySean Is this something you can help me with also? I have had a ticket in at Peacock for 12 days and spent 1.5 hour on the phone this AM with Xfinity support with no resolution.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Thank you very much for reaching out to our team here about that billing issue. I am sorry to hear about that experience so far, and I will be happy to take a look at that issue from here. Can you send me a direct message with the full name and compl
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Billing issues
I paid my bill on the Xfinity app, but when I paid there was nothing due, but when I go to the regular screen of the billing, it was telling me I was still owing money and my service were suspended, but I got a confirmation number. What is going on with the app right now or what issues are going on
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