Xfinity Community Forum

I'd appreciate that. Thanks.

user_7r4716

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8 hours ago

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Very low downstream power levels

My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear

Question

Thank you for letting us know! We do hate to see you go, but are happy to help however we can during this transition process. Let us know how else we can help.

XfinityAlfonso

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8 hours ago

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U

service cancellation

I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assi

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U

Account not mine

How can I be removed from an account that isn't in my name

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Customer Service

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@2nancie440 I give up trying to figure out new yahoo and comcast switch. I've tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missing on my e

Again

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8 hours ago

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Yahoo and Comcast Emails [Edited]

I give up trying to figure out new yahoo and comcast sitch. I .Ve tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missjng on my emails. I am leaving all this behind and moving to google. It’s a resl

Question

Please post the balance (if any) of the rest of the modem error log table but be sure to exclude any CM or CMTS MAC addresses. And what do the modem's signal status values look like ? Please copy all of the text in its entirety of the *Downstream Po

EG

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8 hours ago

to the conversation:

4

K

Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

Question

Hello user_6li93g did the tips from our amazing Expert @EG help with these service concerns?

XfinityAlfonso

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8 hours ago

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U

No internet and lagging

For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop

Question

CAADVM Welcome to our community forum! You've reached the perfect place to get help with your Xfinity Email. What happens when you try to access your Email through our online portal here?

XfinityEmilyB

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8 hours ago

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Access my email account [Edited]

How do I access my email account? [Title Edited: "Personal Information "]

Question

@user_6c65qy Changed Password last week ..have not received any email. We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/

Again

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8 hours ago

to the conversation:

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U

No e-mail

Changed Password last week ..have not received any email.

Question

@CAADVM How do I access my email account? [Title Edited: "Personal Information "] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunde

Again

commented

8 hours ago

to the conversation:

0

Access my email account [Edited]

How do I access my email account? [Title Edited: "Personal Information "]

Question

@user_cjrwkz Did not know that about the migration. I do miss my comcast email, it was easy to delete unwanted emails but with Yahoo everything is so cluttered. I swipe to delete an email and of course here comes a pop-up about upgrading to

Again

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8 hours ago

to the conversation:

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U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

@travers @XfinityBenjaminM No, when I sign in, my email does not come up????? We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, o

Again

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8 hours ago

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comcast.net email

I cannot get my comcast.net email account to sync

Question

U

Thank you, appreciate you getting back to me. I have now been able to contact someone at Xfinity and they are disconnecting my service.

user_s2gziw

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8 hours ago

to the conversation:

0

U

service cancellation

I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assi

Question

user_e0tc9k thank you for using the Xfinity Community Forums page to reach out today. Making changes to your preferred payment method can be done right through your Xfinity app or the Xfinity Webpage after signing in to your account. Here is a great

XfinityMarcus

commented

8 hours ago

to the conversation:

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U

Billing

I need to change payment method but can not find how on your website.

Question

K

Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

Question

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Your Home Network

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user_1jcr44 Welcome to our community forum! Thank you for letting us know about the bill you received after cancelling service. While the disconnect order processes in the system, a new bill may generate, but any charges for service after the bi

XfinityEmilyB

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8 hours ago

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0

U

Billed Twice After Cancellation

Hello, I have been billed after cancellation. I put in a cancellation order for 7/31, spoke to a rep, they gave me a confirmation number. After 7/31 I got an email with a bill for the month. I spoke to another customer rep from billing and they assured me that it was not something I needed to pay an

Question

Thank you very much for the update. I am glad to hear that you did get that assistance from the tech on the phone. I would be happy to see if we can escalate that request for the team out there to check on the power levels at the street for you.

XfinityJohnG

replied

8 hours ago

to the conversation:

0

Very low downstream power levels

My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear

Question

U

Unauthorized charges for Xfinity mobile services

In August 2025 I went to the Xfinity store at 2631 N Pearl St in Tacoma, Washington to sign up for internet service at our new address. The Xfinity employee asked me if I was interested in switching my mobile service. I said no because, at that time, Xfinity did not offer international calling. When

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Billing

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@abigail30 Are all the TVs the same make and models and what are they? Are you getting that error on other devices besides your TVs?

XfinityBradM

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8 hours ago

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0

Xfinity stream app error code tv app-00100

Cannot get on the Xfinity stream app on any of my tvs

Question

U

We as well have been out of internet for three days. Maybe someone might show up on the 13th if it doesn’t get cancelled again. We have very limited cell service and I rely on internet to do remote support at my place of work. Also have elderly perso

user_xew09n

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9 hours ago

to the conversation:

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U

Complaint

I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.

Question

Okay I worked with a tech over the phone and they had me remove my splitter temporarily. My power levels went from a range of -(-7.6,-10.6) to (-3.5,-6.5) so obviously the splitter was the issue. But since I am using moca I need to have the incoming

user_7r4716

replied

9 hours ago

to the conversation:

0

Very low downstream power levels

My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear

Question