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Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
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Customer Service
@AngryFT2026 - The article you visited is the correct official guide, but sometimes navigating the account dashboard directly can bypass any broken links. If you haven't already, try these direct steps: Go directly to xfinity.com/myaccount and sign i
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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@user_p6xdjv To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fr
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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When does my phone pick up calls if I don't answer first?
How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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Thank you for sharing your positive experience with Deepak. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Deepak and their leadership. We always want you to have the best exper
Live Chat
I just spoke with Deepak through the live chat and he was incredibly helpful and polite. I wanted to rate him but it didn’t give me the option after the chat ended, so I thought I’d come and say how wonderful he was on here.
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Good afternoon, and thank you for reaching out to our Community Concerns team so we can address your billing situation. I completely understand your frustration @user_f3ejbu, I would feel the same way if I were billed but never received service. We
Are you kidding me?
I just received a bill from Xfinity BUT YOU NEVER EVEN PROVIDED SERVICE. If this isn’t immediately canceled I will take further action against Xfinity.
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I do not see a direct message icon on my home page - please provide clear instructions or a screenshot of where this is - I tried to ask the chat assistant, but she didn't know what a direct message was. If I was able to talk to someone 2 months ago
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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user_7866rd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Xfinity support- Router return issue
Hello, We have returned our router to the Cutler Ave in Albuquerque, NM for our closed account. However we keep getting emails stating that it was not returned. How can we get this resolved?
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Are you kidding me?
I just received a bill from Xfinity BUT YOU NEVER EVEN PROVIDED SERVICE. If this isn’t immediately canceled I will take further action against Xfinity.
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Billing
@user_m4h2yk, Thank you for sharing your positive experience with Jake. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Jake and their leadership. We always want you to have the
Service
Had to switch out our equipment and Jake from the Dublin, California store helped us... he said he would send us a text to fill out a survey which we never received. I do want to give him 10 stars as he was excellent in handling our needs.. I hope this helps and he does get recognized.
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@user_p6xdjv Please send your information via DM. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cannot Sign Into Comcast Account [Edited]
I cannot sign into my Comcast account. First time I got on some weird Xfinity site with no way of even signing out; now am on an xfinity site with a light blue circle at the top and a white "U" in it. What's happening? Do I need to close this account? [Title Edited: "Personal Information"]
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user_mlecg0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
equipment return emails
I returned my modem to the store in Layton, UT to the manager, Yo, on 5/31 however I'm still getting emails to return my equipment. He did not give me a receipt (unaware that I should have received one) but said if there are any issues to specifically mention his name. Contacting customer service vi
Question
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
Need to Cancel Existing Account and sign up as new customer to get better rate.
As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi
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We appreciate you meeting us here in our community, @jch00, about the trouble with accessing your Xfinity Voice settings. To sign in to your settings you can follow the steps here: Web browser-Sign in to your Xfinity Voice with your Prim
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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I received an email about equipment return whereas i have service with xfinity, only need to cancel the overlapping one. The conversation / understanding of the staff is off once again. Exactly like before. No skills, no training. Not understanding t
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
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Xfinity support- Router return issue
Hello, We have returned our router to the Cutler Ave in Albuquerque, NM for our closed account. However we keep getting emails stating that it was not returned. How can we get this resolved?
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
equipment return emails
I returned my modem to the store in Layton, UT to the manager, Yo, on 5/31 however I'm still getting emails to return my equipment. He did not give me a receipt (unaware that I should have received one) but said if there are any issues to specifically mention his name. Contacting customer service vi
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Hi there, @user_9ykyip I’m really sorry you’ve been stuck dealing with this for so long. I completely get why you’re beyond frustrated. Being locked out of your own account and not even able to see your billing is not okay, especia
I’ve been locked out of my own Xfinity app for over a year now
Title sums it up. I’ve been trying - unsuccessfully - for longer than I care to admit to access my OWN ACCOUNT THAT I AM THE ONLY PERSON ON. I have called multiple numbers, waited in endless virtual holds, and it has never been resolved. I can’t see WHAT IM BEING CHARGED, ANYTHING. Nothing. I’m stuc
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All numbers work, 1-800 Comcast // 1-800 Xfinity 1-888-934-6489 follow the prompts. Tip: limit background noise when interacting with automated system
SomaliRose
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8 hours ago
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Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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