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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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user_xg4u42 Hello, and thank you for reaching out. I can understand how concerning it would be to see two payments submitted when you only intended to make one. I'd be happy to review the account and confirm whether both payments were processed, as
Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr
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DN_Philly Appreciate you taking the time to loop us in to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign
Collection reported without any notice after two service transfers with confirmed zero balance
I need this escalated. Comcast placed a collection on my credit report for a balance I do not owe, and I was never notified. I was a continuous Comcast customer at three Philadelphia addresses. I returned all equipment when leaving the first one and used my own equipment after that. Comcast transfer
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I was able to see the direct messaging option after I logged in
Mobile payment
Offered 12 months free line however charged 45 usd per month and now not refunding
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Concern moved here to the Customer Service help section.
Promotion Price
Just got a promotional email from xfinity showing a lower price, but could not find that option if I sign into my account. However, after filling in the exact same address as a guest, the option would be available. How can I switch to the promotion price?
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Hi there, @Willgun I understand you're currently overseas and unable to call, and I apologize for the inconvenience this situation has caused. Please send me a direct message with your full first and last name and your full service address. Once I ha
Need to cancel service after moving out, unable to call from overseas
I moved out of my service address at the end of May and forgot to cancel my internet service. I have been billed for several months since then even though nobody has used the connection. I have tried the Xfinity Assistant chat, but it keeps telling me to call in. I am currently overseas and cannot r
Question
Hello, @user_n9wvck have you already set up a payment arrangement for your past due balance? A payment arrangement allows eligible Xfinity customers to select a future date to pay their past-due balance, helping to avoid service interruptions. To set
Extension
I need to strech out past balance and keep up with current payments I’m due for disconnect o the 19 th is their anything they can do
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@user_bmjm73 @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Intermittent Downlink connection loss, No Internet access afterwards, even when connection reestablished.
Xfinity began maintenance upgrades in the area about a month ago in the area. Lost internet connectivity. Did my standard due diligence for the home network. Swapped router for a known good one from a different network. Checked cabling and connections. Debugged with tier 1 via chat, modem appears to
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user_gsa8qm Hello, and thank you for reaching out. I'm sorry to hear you're having trouble with your Xfinity Mobile service, especially when your payment isn't due yet. I can certainly understand how frustrating it is to unexpectedly lose service. I'
Xfinity Mobile Not Working
My Xfinity Mobile service is down. I have autopay set up and the next payment isn't due until the 22nd, so there shouldn't be an issue.
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@echarles01 @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Daily WAN disconnects (~24hr cycle) — Tier 2 confirmed no path to network engineering / CMTS diagnostics
Hi — hoping to get connected with someone who has access to CMTS-side diagnostics, since I've exhausted what phone support (including Tier 2) is able to do. The issue: My WAN connection has disconnected on a near-exact 24-hour cycle for 12+ consecutive days, always in the early morning window (rough
Question
Request to kindly resolve it asap
Mobile payment
Offered 12 months free line however charged 45 usd per month and now not refunding
Question
@XfinityGabriel I cant find Direct message option and even after confirmation from your team earlier that card has been removed from my account to avoid any further charges. My card is charged 87 USD today. I used chat, call,visited store and now r
Mobile payment
Offered 12 months free line however charged 45 usd per month and now not refunding
Question
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta
New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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I am being charged monthly forService
I have monthly charges sine January and I do not have any service from xfinity. I left xfinity in January and cancelled all service? I have called several times and spoken to many people and was assured that the charges would stop and I would be credited. The only way xfinity has my credit card numb
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Plan
I was trying to add the More Sports & Entertainment package. And yes I was logged in under my primary account. I don't have a secondary account.
Xfinity website error
Every time I try to add a channel package to my plan I get this error: Sorry about that! We had a problem with our site. This happens on mobile and desktop versions of the website.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Collection reported without any notice after two service transfers with confirmed zero balance
I need this escalated. Comcast placed a collection on my credit report for a balance I do not owe, and I was never notified. I was a continuous Comcast customer at three Philadelphia addresses. I returned all equipment when leaving the first one and used my own equipment after that. Comcast transfer
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to cancel service after moving out, unable to call from overseas
I moved out of my service address at the end of May and forgot to cancel my internet service. I have been billed for several months since then even though nobody has used the connection. I have tried the Xfinity Assistant chat, but it keeps telling me to call in. I am currently overseas and cannot r
Question
Concern moved here to the Customer Service help section.
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To update equipment
I received an email requesting for me to replace my WiFi. I am satisfied with my current equipment. I don't want to replace anything!
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