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Well thanx for taking the time to try and help with my question but have you ever personally tried yourself to sign up for Now. Xfinity you keep wanting to push everything off onto this 3rd party Now. You know what though, you have your logo stamped
Xfinity Now paid for never received
I paid for xfinity now.The transaction went through an order was never made.A confirmation email was never received.My funds are stuck in pending.I cannot access them.X finity has no information, my bank says.Xfinity has the money xfinity says they don't
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No I’m trying to verify my internet hasn’t changed because my tv will only work on one tv at a time we use the firestick and this started yesterday
Question about my service
Why my bill went higher and now my internet is constantly slowing down and buffering
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Good morning @user_jsc267, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues you are having with that channel, as a huge sports fan I know how frustrating it can be to h
Bravesvision
Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks
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Charged after service cancellation and equipment return – Request for refun
Hello, We returned our Xfinity equipment to an Xfinity Store on June 10, 2026, and requested that our Internet service be canceled the same day. We have the official equipment return receipt dated June 10. However, our account continued to be billed after that date: $14.95 charged for the billing pe
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Billing
@user_7v7dar Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but preven
Discount on my bill because it was out all day and a few other days.
Service was down all day and keep going in and out on other days.i think I need a discount for the month or something.
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Discount on my bill because it was out all day and a few other days.
Service was down all day and keep going in and out on other days.i think I need a discount for the month or something.
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Sign-In and Account Management
hi messaged you was going back and forth and didn't get issue fixed then agent just stoped answering mid convo.
Rcs pending activation
so I got my iphone 17 about five weeks ago. It took about six days from my number to port over which was annoying that I seem to have no issues till about a week ago now I just realized I stopped being able to receive any text replies that have android users in the group chat. Everything was working
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@user_yd8sg6 wrote: "... What is the solution?? ..." Since the problem is clearly with Comcast/Xfinity's systems or the Xfinity app, the solution is the one posted above by @XfinityJustinM: We recommend choosing your favorite web brows and b
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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@user_7g9ndw Thank you for taking the time to share your feedback with us. We genuinely appreciate it and understand how important it is to have a viewing experience that works the way you expect. This feature is designed to help save power while m
How can I stop the power saver and nap mode from turning the tv off?
Turned off power saver and set the screen saver to 5 hours
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@XfinityOrlandoM As many complaints about the tv not staying on for more than 4 hours, I would think Xfinity would listen to their customers and change the software so the tv could stay on indefinitely
How can I stop the power saver and nap mode from turning the tv off?
Turned off power saver and set the screen saver to 5 hours
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Internet outage. Xfinity Support
Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu
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Customer Service
Request for Lower Rate: Expired Promotion on Account [Edited: Private information]
Hello Xfinity support team, My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information] I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using y
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Intermittent outages
Our internet has been on and off for more than three weeks!!! Especially during working hours. WHEN is this going to be resolved?
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Devices and Equipment
Honestly sounds like you work for xfinity. Hundreds of people have tried what you're saying with no results.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Honestly sounds like you work for xfinity. Hundreds of people have tried what you're saying with no results.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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user_h5pcn6, Hi there! Thanks for sharing that you're seeing the same issue. We understand how frustrating it can be when service is impacted, and the interruption map isn't showing any information. Since account-specific details shouldn't be shared
Can’t talk to an agent during an outage
It is WILD that Comcast blocks outage customers from talking to someone, by chat or phone. My internet has been out for 12 hours. And I can’t get an estimated time, or even an explanation. I’m 99% sure I’m the only one in the outage so it’s not like Comcast is running around to 2000 customers. I wou
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Remote control info
Skip commercials using remote for latest xfinity Primary TV box?
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Xfinity Stream Website
Hello @user_iwcaiv This article explains the differences in more detail: https://www.xfinity.com/support/articles/change-wifi-security-mode But based off what you are describing I would recommend switching it to the WPA3 Personal Transition and try
XfinityMatthew
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Internet issues
I’ve had trouble connecting a computer to my internet. In my efforts, I somehow disconnected my laptop. I went to use a small tv that is a smart tv and no issues with connection but I hadn’t used in awhile, wouldn't connect. While trying to connect I got a message that said WPA3 is not supported. Lo
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