Xfinity Community Forum

Xfinitys service

These worthless people rise your price like every month I have a plan for 65 for like a year and then it when up to 100 for no reason they say that's just the price of business also you can't reach anyone to talk about it just ai assistants so I lower my plan to a cheaper one with less data/slower s

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Customer Service

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Here are some additional steps to try: - Can Airplane mode be toggled on/off? YES- Ensure the device doesn't need an update. DOES NOT- Reset Network Settings on the device. OKAY -- Once again, it's not the phone. If it was,

user_lgmshu

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9 hours ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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Military deployments order

I have been having a hard time regarding this issue on my phone. I have been talking to online chat and calling them but all of them is been giving me different answers and informations. I wanted to unlock the phone but they kept on declining it until I have to pay for it in full. Now the issue is m

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Customer Service

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Hello, @googlephoto. Thank you for commenting on another user's post regarding your prepaid gift card expiration. We've turned your comment into its own post in order to ensure the proper and swift handling of your particular account, and our team is

XfinitySara

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9 hours ago

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Re: "Refund Debit card expired without me using it."

MY Debit card expired without me using it. I need a new one

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Any fix for this? I am having the same issue, however I no longer have Xfinity.

user_kim8eh

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9 hours ago

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Cannot Unlink Peacock

Hi Team, I am trying to unlink Peacock from Xfinity. I am getting charged $16.99 for premium plus through Xfinity - it can be seen on my bill. When I go to Peacock to manage my subscription, it says "Manage on Xfinity". When I go to Xfinity, it shows that I am enrolled in the complimentary Premium v

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@XfinityRaul I have already waisted too much time with you folks to go over this for the 5th time. Tried the direct message thing and it didn't work!! I just want my refund as the phone was delivered 2/3/2026 by FedEx (tracking # [Edited: "Pe

user_thth8g

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9 hours ago

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Where Is my return

Fedex, according to the tracking info, delivered the return of the phone on 2/3/26 at 11:46 to Mt Juliet, TN. So far nobody can tell me if they received it. Xfinity Mobile is the most incompetent organization I have ever dealt with. I am very glad to be rid of them!!! Hopefully I will receive my cre

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Re: "Refund Debit card expired without me using it."

MY Debit card expired without me using it. I need a new one

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Customer Service

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Credit card

I need to change the credit card that my payment comes out of

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Billing

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I've been having trouble viewing Fox News on my Xfinity streaming app. All channels are working fine. This has happened to me several times in the last month. It will go to a commercial and get stuck with the screen saying there's a commercial and it

user_4s1ngd

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9 hours ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

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I need to change my debit card on my auto pay. Who can help me with that? I spoke 2x with an automated service that took my information, but then never said anything after that. Please respond.

user_2cq9qr

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9 hours ago

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Account help

I need to talk to an agent

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@user_008egn thanks for answering all the questions and checking the additional activation site to see if it was available there for activation. I was hoping to hear you could activate at the other website, but since it isn't an option there. Could

XfinityJustinC

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9 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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@user_45823c We want to thank you for reaching out on the Community Forum for support with your billing issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service nee

XfinityThomasC

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9 hours ago

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Amount in bill sent does not match what was in the contract I (electronically) signed.

The contract says $40. I was charged $57.

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@user_lgmshu I want to continue troubleshooting as I do want to help get the device working to make and receive calls. Here are some additional steps to try: - Can Airplane mode be toggled on/off? - Ensure the device doesn't need an

XfinityJustinC

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9 hours ago

to the conversation:

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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I am also having these issues with a Motorola MG8702 since Xfinity performed "routine maintenance" in my area 2 days ago. Now they say I have to buy a new router because the 8702 has never been an approved device. I wish I had your patienc

user_ejz373

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9 hours ago

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DS profile assignment change knocks me offline

Over the last two months I have received about 15 "DS profile assignment change" messages in my modem log. Each one is associated with a failure of my Internet connection. Complete reboot of the modem, followed by a complete reboot of the router is required for me to re-establish my Internet connect

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Okay -- this is not a phone issue. This is an Xfinity issue. Or a combination. It started today was calling out and receiving fine yesterday. What has changed?

user_lgmshu

commented

9 hours ago

to the conversation:

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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WiFi Connection to Desktop Drops Intermittently

After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec

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Your Home Network

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Hello @user_phl6k7, thank you for taking the time to leave a post. Sorry, your first impression of Xfinity hasn’t been positive. You deserve a smooth and reliable experience, and I want to do everything I can to help turn this around for you. I

XfinityMarshante

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9 hours ago

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Unbelievable bad service (and really expensive)

I just signed up with Xfinity. My first impression: of all the cable providers I have had, Xfinity is SO FAR AT THE BOTTOM OF THE LIST AND RATES A "C-" at best. I SHOULD MENTION THAT I AM IN MY MID 80s AND HAVE HAD CABLE TV IN NYC, CHICAGO, DC AND NORTHERN VA SINCE THE 1980s. It's really hard to bel

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@user_0c36ed exactly same issue

greghansen

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9 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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Xfinity rep did not add insurance to my new iPhone which I lost and NO ONE will help me

I have been with Xfinity mobile since 2023. Every phone I've had with them I've paid for Xfinity Mobile Care. On December 12, 2025, I upgraded to the iPhone 17 Pro Max and gave my son my iPhone 16. The sales rep was supposed to keep the insurance on the iPhone 16 and add insurance to the new iPhone

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Customer Service

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Yes I have checked spam/junk and no mail is there. I have recently received emails from Xfinity in my inbox. when I go to there is no activation message on that page. This is what I see

user_008egn

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9 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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