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Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Good afternoon Awakenthearts. I can assure you this is not the experience we want for you. I will be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd
Xfinity is stealing from me! FCC, FTC, BBB and Attorney general will be contacted
In November of 2025, I received a phone call from Xfinity offering me a deal I couldn't refuse to switch cell phone providers. In this conversation, I was also sold insurance on the two devices we were bringing over. I gave the IMEI numbers for both devices. Everything was switched over. Everything
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Thanks for confirming. Our team can check things on our side to make sure everything looks good, then we can work on a resolution. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direc
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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unlock my Samsung phone
I signed up for Xfinity Mobile about one year ago and received a new Samsung phone as part of the promotion. I recently discovered that the phone is still locked and cannot be used with a physical SIM card. I travel internationally and need to insert a local SIM for calls, so this is a serious issue
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
unable to speak to a real person
Our cable went out again. The problem is on your side. I tried calling but was connected with a bot. I want to talk to a real person. I have questions that a bot can not answer. Real customer service means being able to talk on the phone with real people.
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Device credits and being charged for devices
This is follow-up to my previously asked question here https://forums.xfinity.com/conversations/billing/device-credits-and-being-charged-for-devices/6934aacc8f5b6e1c4a8b6adb It has now been 6mos and as mentioned at the time I ordered the phones they were supposed to be free with device credits going
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Billing
Xfinity Support
Good afternoon I need help taking care of my past account. I had service with Xfinity in January 2024 until January 2025 when I moved to a location where the service was not provided. So the problem I was having was that I never received a physical or email regarding my unpaid balance for the partia
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Customer Service
Yes, I have the same Coda56 Modem. I've been trying to resolve this for a month. I have spoken with customer service at least 10 times (the last time I was on the phone for 2.5 hours). I had three technicians out. No luck. The last one was able to i
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Sign-In and Account Management
Phone is Locked
I can't switch to my new phone service because it says my phone is locked. I switched my number to the new one, however and can't call customer service. I've been trying to chat with an agent but I keep being sent to the AI chat which is unhelpful.
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Customer Service
Good morning @user_g1yzxs. Since you have NOW Internet service, you will need to use the XFINITY Assistant to help with setting up your services. We are closing this thread for now, but if you have any issues with anything else, please let us know in
Cable Installation
I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.
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Closed
How to leave a review
I have had the worst experience today. After being with the company for so long I will be going else where. I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I ev
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Customer Service
user_e1c958, Hi there! Thanks for reaching out. I hear you and honestly, I don’t blame you for feeling this frustrated. Spending hours trying to fix something you’re paying for, only to keep getting passed around without answers, is
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
Question
user_zua8qe1, Hi there! Thanks for reaching out. You’re not crazy. This does sound like a catch-22, and we’ve seen this happen when Peacock is already tied to an account on the backend even if everything looks “inactive” on yo
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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Good morning @user_yoi1xy. Can you provide me some more details on your issue? Do you have the same Coda56 modem?
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
Question
user_6kxa79 Thank you for the additional information. We'll need to take a closer look at this to take a closer look at what is going on with your connection. We see the Direct Message you had sent previously, and we will respond to your DM shortly.
MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.
To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa
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Thank you. I have sent a direct message.
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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@user_yoi1xy Did you ever receive a resolution? I'm having the same problem
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
Question
Thanks, @EG!Good morning @marylou22. Our team can assist you with your cable TV issues. Can you provide me some more details on what is going on? Thanks!
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unable to speak to a real person
Our cable went out again. The problem is on your side. I tried calling but was connected with a bot. I want to talk to a real person. I have questions that a bot can not answer. Real customer service means being able to talk on the phone with real people.
Question