Xfinity Community Forum

@user_kyt5i7 Just as a friendly FYI, this is not a traditional chat platform, and we do assist multiple customers at the same time. It also takes a little time to find and familiarize ourselves with specific accounts, so that we can provide the bes

XfinityDena

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6 hours ago

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

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That has already been done. I’ve already went through all the appropriate channels and I have not heard anything from a supervisor about my issues.

user_yny1tm

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6 hours ago

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Can’t get internet!

It is insane the amount of times I have called you guys about trying to get Internet service. I’ve spoken with about ten different people by this point and no one can do anything. I’ve had two techs come out to my place and they had no idea how to do their job. The last tech that came out was 2 hour

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I have followed your instructions and no one is responding to my Direct Message.

user_kyt5i7

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6 hours ago

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

Question

Thank you for reaching out @user_yny1tm I can tell this has been frustrating to you. Have you checked out our wait list? Signing up for our appointment waitlist can be completed with the link: https://www.xfinity.com/support/articles/appointment-wait

XfinityDena

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6 hours ago

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Can’t get internet!

It is insane the amount of times I have called you guys about trying to get Internet service. I’ve spoken with about ten different people by this point and no one can do anything. I’ve had two techs come out to my place and they had no idea how to do their job. The last tech that came out was 2 hour

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Hello, @user_843py6! Thank you for bringing this to our attention! You are spot-on to be cautious. This is indeed a phishing attempt/scam. We will never call you out of nowhere demanding immediate payment or action under the threat of losing a 50% di

XfinitySara

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6 hours ago

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Likely Scam Call

I just received a call from [Edited: "Personal Information"] where "Amelia from Xfinity" is claiming the "50% discount on my monthly bill will expire if I don't call back immediately". Are you aware of this?

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Mobil phone free for 1 year

Is this for real? Is Xfinity as good as T-Mobile?

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Devices

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Cannot activate free Peacock subscription

"Activate your Xfinity service first for access to streaming services." is what I see. No "Activate" button or anything. I've had my internet up and running, on my own modem/router, for 3-4 weeks. I've dealt with 5+ customer service people who all have me repeatedly do the exact same thing over and

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Customer Service

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Modem installation

Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've

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Customer Service

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@user_82fpxt Thanks for making us aware this Fandago gift card didn't work for you. I'd like to take a closer look at your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon

XfinityRaul

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7 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

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Can’t get internet!

It is insane the amount of times I have called you guys about trying to get Internet service. I’ve spoken with about ten different people by this point and no one can do anything. I’ve had two techs come out to my place and they had no idea how to do their job. The last tech that came out was 2 hour

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Customer Service

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I do wish to set the correct expectations with you about the timeline. Once a date is provided it is more of a placeholder and wouldn't be guaranteed to be completed on that date depending on the weather, ground conditions, permits, technician availa

XfinityDena

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7 hours ago

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

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Autopay Discount Failure Leading to Total Website and App Shutdown

I am a new xfinity customer, and following the creation of my plan and reaching the final page of checkout, I noticed my $10/month autopay discount was removed. Using the edit plan button in the submenu in the corner of my screen, it took me to a page that reads "Sorry about that! We had a problem w

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Billing

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@user_s6a5g7 Thanks for reaching out to us, I know how important it is to be able to use your own answer machine to receive your voicemails. You have reached out to the right team that can assist you with removing the Xfinity voicemail option

XfinityOrlandoM

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7 hours ago

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Unable to disable voicemail on my own

We use a physical answering machine on our Xfinity Voice line, but Xfinity voicemail is sometimes answering instead. We would like Xfinity voicemail completely disabled/removed from the line. We already checked the Xfinity Voice settings, including **Advanced Call Forwarding**. There is definitely *

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Hello @user_nr6vvq please send us a direct message, so we can set up an installation. Just include your name and service address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to dire

XfinityJosephA

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7 hours ago

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Coax Outlet Installation

I need the Coax Outlet installed in my new house. The coax cable is wrapped up and hanging on the side of the house. Just need it ran in and made an outlet.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Coax Outlet Installation

I need the Coax Outlet installed in my new house. The coax cable is wrapped up and hanging on the side of the house. Just need it ran in and made an outlet.

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

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Customer Service

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@user_eyvutbqqqqq, I see we already have an open chat, however, here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Click the "Direct Messaging" icon. 3-Click the "Start new conversation" (pencil and paper) icon. 4-In th

XfinityFrank

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7 hours ago

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local channels

local tv channels are not showing

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Hello I received a code for $10 fandango gift card. 'PDW8EHHTPTLX' I go to use it and Fandango says it doesn't work.

user_82fpxt

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7 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

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B

Yep, the DM to MartyR did the trick.

brycew0912

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7 hours ago

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B

Roku error message setting up Xfinity Stream app

I get "we cannot support high speed data customers without a video subscription" message. I've tried resetting both the Rokus and TVs many times and I've tried 2 different TVs

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@user_9wf33p Thanks for reaching out to us we are excited you are joining the Xfinity family and see that @EG has provided great information on how to do the self install and activate your devices. Let us know if you have any questions

XfinityOrlandoM

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7 hours ago

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Internet

How to set up new internet

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