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Hi @user_z2ullf, We are checking in to see if you've had the chance to confirm everything has updated?  

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Unable to Update Payment Method

I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address

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Cancellation notice

Cancellation email received but I did not cancel anything. Mistake or scam?

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Upgrading the modem

I have been an internet customer since March of 2021 and still have the same modem, XB7-CM. We have noticed slower speeds and [Edited: Language] wireless connection to devices. I am trying to figure out how I can go about upgrading to the latest version of your modem.

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Still have problems with connectivity

My connection is getting dropped several times a day. I have been through trobleshooting on website, also connected on Reddit. Still crap -- several times a day. Please send new equipment. [EDITED: Personal Information]

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Excellent!! I will do this...

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I am not getting the listed upload data rate

I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w

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The fact that this issue has dragged along for 2 months without a single update to this forum tells me the implementation of the DVR list on the streaming app is so bad that it needs to be rewritten. Or that changes made to the underlying DVR list m

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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user_uu06s0 Thank you for confirming that you already tried those troubleshooting steps. It sounds like your contact information might be "stuck" in the system and still tied to your previous username. Our Customer Security Assurance team has the too

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"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

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We did- found issue had to do with smtp password on phone- sync issue with xfinity and outlook. Thanjs

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can't send email

Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help

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We understand why this is frustrating, especially since you’ve already done the right troubleshooting and clearly ruled out your equipment. You’re absolutely right that a 2.4 Gbps NIC and Cat7 cabling are more than capable of handling a 2

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I am not getting the listed upload data rate

I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w

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@user_cfqveg​ I agree. I used US Mobil and got  a separate line for the watch and it is working fine. Another way that could make it work with Xfinity is to try to scan the barcode to download the SIM card. I think this could really work.

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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Yes, I have tried clearing cookies and cache and using multiple browsers (edge, chrome, firefox). Still get stuck in the same sign in loop with the message "This information doesn't match our records".

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"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

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I am not getting the listed upload data rate

I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w

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FEBRUARY 4TH- USA CH23 choppy not working other channels working

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USA ch 823 trouble

On Dec 3, 2025 the signal is choppy. No problem on any other channel

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user_q8kdg7    We hear how frustrating this has been, especially since you’ve clearly done your homework and confirmed your internal network works perfectly with your previous provider. At this point, this is not a home network issue

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ethernet port

The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a

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Thanks again for the quick reply and instructions. I got the same un-clickable grey icon. I actually used a new browser that I never have previously accessed the Xfinity website and also cleared everything from its history setting. I attach the scree

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Formal Complaint Regarding Incorrect Billing After Service Cancellation

Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle

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Cell phone locked

Hi, I’m having issues unlocking my wife’s cell phone. It is paid off. My ticket number is [Edited: "Personal Information"]. I’m planning to change carriers and phone is still locked. I’ve called Xfinity mobile a few times and was on the call for hours total. Rep told me I didn’t buy my wife’s phone

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@user_0szi4z Understood. We want to thank you for reaching out on the Community Forum for support. Never hesitate to create another public post for any of your future account and service needs!

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Why is support asking for my SSN?

I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify

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Groups.io

Text messages from groups.io are getting delivered to the groups.io page, but Comcast is not permitting them to post to my email box. How can I correct this? I'm using Avast Anti-Virus software. I could find no place in the settings to set an allowed domain. Help.

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