Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (521.7K)
YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Since at least 2026-09-11, YouTube playback stalls because the Google Global Cache node inside the Comcast network at 50.151.220.26 is not accepting connections. Evidence, gathered 2026-09-11 from two different machines on my LAN: - Hostnames rr6---sn-bvvbaxivnuxqjvhj5nu-hp56.googlevideo.com and rr1
Question
•
Your Home Network
Request for Network/Plant Escalation – Repeated WAN Outages Documented With Xfinity Gateway and Independent Monitoring
I have an ongoing intermittent packet-loss and WAN-disconnection problem that has persisted through modem replacement and multiple troubleshooting efforts. I am now using an Xfinity-owned gateway and have assembled a detailed evidence package with timestamped Firewalla monitoring, DOCSIS statistics,
Question
•
Your Home Network
mistery order
I just received an email that "equipment is on the way." Something was shipped with FedEx to my address. But I did not order/purchased anything. Can not find any order confirmation in my inbox. No info on my online account. How can I find out what equipment was shipped to my address?
Question
•
Customer Service
How do i activate nowtv?
When i took the cable box back...xfinitystream was deactivated but I do have xumo activated in other room , how do I get the smart TV activated?
Question
•
Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
why does my device need to be updated
I received a messge saying my device needs to be updated, and you'll send a new one. Why? There is absolutely no explanation. How do I know if this is an upgrade and not a downgrade? Why do I think that once I get it, you'll tell me I need to pay more for my XFinity account?
Question
Repeated equipment damage during thunderstorms — need property damage investigation.
Hello. I need to open a property-damage investigation regarding a possible grounding/bonding or surge issue involving the Comcast coaxial service to my home. During thunderstorms and associated electrical surges, I have experienced repeated equipment failures involving Comcast equipment and connecte
Question
•
Customer Service
why does my device need to be updated
I received a messge saying my device needs to be updated, and you'll send a new one. Why? There is absolutely no explanation. How do I know if this is an upgrade and not a downgrade? Why do I think that once I get it, you'll tell me I need to pay more for my XFinity account?
Question
•
Customer Service
@daryan1991 @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Latency issues
Good afternoon, I am having issues and I think it is with Comcasts Access Network nodes and significant congestion. I have quite unstable ping. I need low latency and somewhat stable ping, but during the hops within Comcasts access network, I am seeing unstable spikes in latency. I tried to contact
Question
@user_k1w031 Thanks for reaching out! Is your location a Xfinity WiFi Ready apartment, and is WiFi service included with your apartment?
WiFi plan not available
My apartment is a residential unit, but your system is incorrectly classifying the service address as a business address. My apartment management has confirmed that this is a residential apartment and other units have not had this issue. I need an address correction/serviceability ticket submitted s
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to get assistance with $350 Refund check re-issuance in over a year of calling for assistance
Comcast/Xfinity has not re-issued my refund check (mailed to me previously to the old address) and it had expired by the time I received it. I have called consistently for over a year to simply request a re-issuance. Each time I'm transferred so many times that I end up having to disconnect due to m
Question
Sent to collections for a balance I do not owe that should have been handled years ago
I have been sent to collections for a balance I do not owe. I addressed this immediately after the phony charge first came up. I communicated with online billing agents several times, each of who told me I had nothing to worry about and that they would credit back my account. I ended my service with
Question
•
Billing
Unable to get assistance with $350 Refund check re-issuance in over a year of calling for assistance
Comcast/Xfinity has not re-issued my refund check (mailed to me previously to the old address) and it had expired by the time I received it. I have called consistently for over a year to simply request a re-issuance. Each time I'm transferred so many times that I end up having to disconnect due to m
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No cancellation email and address is gone from my online account
I went into an Xfinity store in person to return my tv box and cancel internet service on 09/03. I was told I would get a confirmation email but it never came, and now when I log in online, the old service address is completely gone and I cannot see any of the old information. I need to confirm if /
Question
Thanks for that additional detail @user_q8rzfi. Do you know about how many days ago you made the request to port?
Phone number not transferred
Home phone number was supposed to be transferred from att and isnt
Question
user_9hub7b, that is great to hear! Let us know if you need anything else.
Intermittent Line Drops - Unresolved Maintenance Ticket / Tech Escalation Requested
A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/ups
Question
Slow Internet About
my Internet keeps buffering when I’m trying to watch a movie on Apple TV
Question
•
Xfinity Stream Website
Upload speed capped at 40mbps after next-gen upgrade
Following the instructions here to fix my upload speed capped at 40mbps after upgrading to a coda56 modem. https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c I want to send a DM to xfinity support, but have to make a
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Shipped wrong power supply for new router
Shipped new XB10 Gateway. Power supply shipped with XB10 is EPS6. Will not connect.
Question
Greetings, user_gtw340! Thanks for taking the time to bring your modem connection issue to our attention. We understand it is vital for your Internet connection to work at all times. I am sorry to hear you have been having trouble with your connectio
XfinityNatalie
commented
7 hours ago
to the conversation:
0
0
I have never been able to connect my internet
I need help the light never stops blinking or turns white I have tried everyday for a week and nothing
Question