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xfinity promo expired
I'm looking to see what steps are needed to go back to paying the promo price since a near 100% increase is far too much
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Billing
@XfinityJohnG give us the exact steps you need and we will all do it to bring to engineering
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Thank you. Message sent.
New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
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Thank you for the response. Appreciate knowing all of that, however what would really help from a customer service standpoint is to receive updates. Rather than saying, “everything will be restored as soon as possible” four days in. In my case, every
Internet service outage inconveniencing home past business need help
No Internet service for three days. The tree came down in the rain, storm and tour a wire from the pole. We have cleaned up the tree, but need our service restored. All of our neighbors have it only we do not. Cannot get through to a person to explain what’s happening. Xfinity assistant keeps saying
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@Mangin majority of us have tried everything and have an above average understanding of what we're doing. this is not a level 1 technical situation or user error. we all know how to restart, update, reset, and properly connect things. - Tier 3 advan
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Paula, your technician at my moms house fixing her cable box issue just told her and my sister that remote was discontinued! So how am I going to get a xr16 remote? These other remotes that was sent to my mom is not the ones that were requested. She
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
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From my understanding, you can not add a second “pro” WiFi extender for some odd reason. If you’re wanting to expand your WiFi range, you have to use 1 pro extender, and you can use up to 2 “pod” extenders. I’m going through the same thing right now
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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@aswales Thank you for making us aware that you're having a difficult time updating the payment method for your Xfinity Mobile account online. I would be more than happy to review your information to see why you're receiving these error messages and
Change credit card on file for XM
My credit card used to pay for XM was compromised and I am due to receive a new card. I went to the XM site to update the card info (to another card which is valid) but I get a message saying I am not the primary owner and cannot make changes. (I am the only owner). So after about half an hour of na
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Willingboro, NJ 08046 - exact same issue. playing only on xbox series x - this issue of packet loss and poor game connection is exclusive to only this game. attempted reinstalling the game, networks, network cables, upgrading modem/router, currently
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
Question
Hi user_0866e3! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and we certainly don't want to lose you. I absolutely understand the importance of having a manageable monthly bill, and my team is here to help! To re
New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
Question
@user_vyl8co yes, send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the "To:" line,
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
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New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
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Customer Service
Should I send the direct message to Xfinity Support as mentioned above? I can’t seem to find your name.
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
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user_b8hm41 If the cable box is compatible with the XR16 may team can help with shipping the XR16 remote, 2 of them, so that your mom can easily navigate the remote and services. Would you please send us a direct message, so I can check the equ
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
Question
@user_e65bfn, we can help! Thank you for creating a post to get started. Our team has access to escalation tickets, and we'd be happy to submit one on your behalf to address this concern as quickly as possible. Could you please send our team a direct
Ruined my property before service even started—impossible customer service.
I just signed up for Xfinity Internet and I already want to cancel. Yesterday, a technician came out to bury the underground cable. Today, my sprinkler system is completely severed and gushing water everywhere. Trying to get this resolved has been an absolute nightmare. The online support connects o
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user_ewxmp0, Thanks so much for your time. We will surely miss your business are delighted that we could help get the cancellation request resolved by processing the cancellation request in our system on our end. Please be sure to reach out to
Cancellation request
I need to cancel my xfinity internet service. I've moved internationally and am no longer within the xfinity service area. I have tried to cancel my service and gotten nowhere. I cannot call a toll free US number from my UK phone, xfinity will not call my UK number (despite multiple agents stating t
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@user_vyl8co Sounds like your transfer of service may have already begun to move services to the new address. Please send us a direct message, so I can make adjustments to the order and restart your services.
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
Question
@user_w6l4t5 I'm sorry to hear you're without the use of your connection. I work from home as well and understand how important your connection is. Our apologies as we do not have exact timeframes of when technicians will have any area cleared. The a
Outage
I have been without Internet service for almost 24 hours and am only being told that they are “working on it”. I work from home and this is a big issue for me. Can I get a better update other than it will be resolved “as soon as possible?” I called customer service and couldn’t get through to a pers
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user_8f956f, Thank you for reaching out. I can certainly understand how important it is to be able to reliably monitor, arm, and disarm your security system through the app, especially when you've already taken troubleshooting steps like reinstallin
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Home App on IPhone
Ever since I switched my phone service from Verizon to Xfinity and made some changes to my services, my app works “sometimes” when I open the app there are 3 dots and says now connecting to your home. But does not connect. Other times it dies just fine. I have reinstalled app, checked WiFi connectio
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