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New TV plan
I would like to upgrade our tv plan to take advantage of the 300 hour dvr service but am having trouble finding what’s right for me. I want to keep my same internet speed/service but am not sure how to bundle to get best price. I tried using the online system, but it was going to increase my bill by
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@XfinityMartyR My subscription page says that ESPN UNLIMITED is active. However, when I try to use ESPN UNLIMITED I am presented with the list of providers. When I select Xfinity I am directed back to the subscription page showing that it is active
ESPN UNLIMITED
On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers
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Hey @user_yuwwv4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the interaction at the Xfinity Store. I would be more than happy to offer my as
APPLE WATCH SCAM
I went into a store location to setup a mobile line and during the setup the rep noted i was a platinum client and offered me a “free Apple Watch” I told him I didnt really use my current one but he said well its free why not take it, so i didnt stating id gift it if that was okay. He says no catch
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Stop copy and pasting the corporate line. Is Comcast/Xfinity talking to Scripps and Disney to restore everyone's locals and NFL Network or not? Spare us the nonsense about "fair pricing" since you already charge FAR more than is fair. Here in Detroi
Sick of Comcast pulling channels and networks
I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr
Question
Good morning @user_qm399f. Are the eBill notifications being sent to your spam folder?
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
tv
I had a probelm and I received a new remote and a cable box. On April12 I had a service technitian and they put in the new cable box. Ever since then my TV screen has been freezing on prerecorded TV shows. It is not the TV because we don't a problem on our LG remote stations such as Prime, Netflex,
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Connecting my phone to the internet via Wi-Fi
My phone connects to the Wi-Fi but with no internet
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Hi there, @user_kdmulb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that there is a line that is exposed. Please be assured you reached the right person to
Exposed live wire
Tucson Water damaged a conduit in the road while digging up the street to install a new water meter. The line has been exposed since March 26, 2026, and this issue has been reported multiple times. Please call me for an update.
Question
@user_i575gf Thanks for reaching out to us, we do apologize for any inconvenience. If the cable was cut and your services aren't working, we actually have to have a in home technician come out there to reconnect the services, If your services weren't
My xfinity cable was cut during a home renovation and its just laying in the yard, how do I get it reconnected?
All the utilities to my house were re-routed during a significant renovation and the xfinity troubleshooting chat-bot does not seem to understand that as a potential problem someone can have. I have scheduled a service call through that bot but they think their just coming to troubleshoot a modem is
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Exposed live wire
Tucson Water damaged a conduit in the road while digging up the street to install a new water meter. The line has been exposed since March 26, 2026, and this issue has been reported multiple times. Please call me for an update.
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Customer Service
@user_7qzlec If this is an Xfinity-rented gateway device, AFAIK it can't be disabled. One way to deal with the SIP ALG option is to configure Xfinity-provided Gateway into bridge mode, and get your own router that has SIP ALG as an available and co
xfinity blocking SIP traffic in gateway
i have a grandstream HT802 adapter to use with a 3rd part voip provider and ported my xfinity number to it. it was work fine for several weeks so i then cancelled the viop service from xfinity. at that point the the adapter stopped working and i am no longer able to make or receive calls that fact t
Question
This also happened to me just yesterday. I suppose since they outsource their call centers overseas it is very easy for call center members to start running a scam within the company with no one in the firm actually finding out. The number I was call
user_xp8843
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Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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