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Concern moved here to the Customer Service help section.
Request for Removal of Unused Utility Pedestals and Boxes in Village Shires
Dear Sir or Madam, I am writing to bring attention to the numerous utility pedestals and boxes located throughout the Village Shires development, including Canterbury Court where I live. There appear to be quite a few that are no longer in use. Many of these pedestals and boxes are unsightly, severe
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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If a reward is sold out, we are unable to do anything in those cases. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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Customer Service
@grant1031 @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
how to disable MAC filtering
My Gateway XB8 is denying access to my Epson ET-4850. It is giving an E-6 error code saying it can not connect due to MAC address filtering. After days online with chat the problem is still not fixed. I need to disable the filtering or be able to add the device. I can not find ANY of those options o
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New Xcel pole, now no signal from pole to house
Xcel put in new pole about a week ago. Last night I had internet but this morning nothing. Tech says there no signal from the pole now and he obviously can’t climb up to inspect/fix. He reported it this morning. How long for appropriate equipment to come out and fix? Marshdale, Co.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
appointment for technician install at new address
I am moving, you have new address. I have the new equipment. I need a technician install at new address. Time: Afternoon of October 28
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user_re3ikw - Thank you for your feedback and reaching out to us here on the Forums for help. You've reached the right team. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in
Executive escalation requested: Missing device credits and disputed plan-change explanation
I saw instructions stating that I should contact Xfinity Support through direct message, but I cannot see the Direct Messaging icon on my account. Please explain how I can contact your team privately. I am requesting escalation to Xfinity Mobile Executive Resolutions regarding missing device promoti
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Live Agent
I just bought an Xfinity now pass and I need help disconnecting all the devices on it.
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Customer Service
@XfinityBenny wrote; The manufacturer also has the latest versions to download from their support page. @XfinityBenny That's incorrect. An end user can't update the firmware of a cable modem or a combination modem/router gateway device. O
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and rejecting correct Wi-Fi password
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and then rejecting correct Wi-Fi password Has anyone else seen problems with 2.4-GHz IoT devices after their XB7 updated to: CGM4331COM_8.5p16s2_PROD_sey I’m in Colorado and have an XB7 / CGM4331COM Revision 2.0. We have 10 Amazon Smart Thermostats that al
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How do I find out why my bill went up $45/mo
My bill went up $45/month and I can’t seem to figure out what changed?
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Billing
@user_n0nh2q Good question. We'll get the latest updates and firmware from the manufacturers. Once published, they're deployed immediately. Customers can ensure their gateways or modems are updated by unplugging it from all the cables for a few minut
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and rejecting correct Wi-Fi password
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and then rejecting correct Wi-Fi password Has anyone else seen problems with 2.4-GHz IoT devices after their XB7 updated to: CGM4331COM_8.5p16s2_PROD_sey I’m in Colorado and have an XB7 / CGM4331COM Revision 2.0. We have 10 Amazon Smart Thermostats that al
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user_9uo49y - I completely understand how frustrating this must be. We’re aware of the error and are working to get the site functioning properly as quickly as possible. We truly appreciate your patience while we work toward a resolution.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Concern moved here to the E-mail help section for assistance.
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so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
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