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same issue, since same time
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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My old email- no. I have a current email that I can log into but that doesn’t help with the old email. I just need someone to verify in writing that that old email is no longer accessible. Just a line saying my k…….@Comcast.net is no longer valid and
Live agent
I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!
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same here, contacted xfinity several times with no fix.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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Disputing Comcast's determination of no conflict with cable location
I need to have some landscape work done. I have made three requests through 811 for Comcast to mark the location of the underground cable leading from the junction box to my house (there is no overhead cable). The line I know is very close to where the work will be done, but each time, within a minu
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Customer Service
tomk3212 That would definitely be concerning to see, especially if the messages were there previously. A few things can cause emails to appear to disappear like that, so it’s worth checking a couple quick things first. Some
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
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Closed
blacklisted
I am receiving the following message on my iPhone mail account - "Temporarily blacklisted IP Address - try again later." My comcast.net email address is working fine on my Windows-based computer using Outlook. How do I get this resolved on my iPhone?
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Customer Service
Hello, @user_p5q500 I can help you get that cancelled. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click
cancel professional install
I was a Comcast business customer that just switched to Xfinity service. I have my own modem equipment that has been working and is supported. I was able to reset the modem and provision it to Xfinity using the Xfinity app. It is obviously working since the speeds changed to match the Xfinity servic
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Thank you so much for clarifying that for us @robn1971! At this time, the XER10's are not eligible for the bridge mode option and I do apologize for the confusion. I will continue with you troubleshooting on our end in DM.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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nothing @XfinityDena
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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I definitely know what you mean, @user_l1plpd. There's nothing more frustrating than to get an alert that movement was detected on one of your cameras, or that someone was at your door, but when you try to open the app and see what happened, you can'
App and Home app issues
I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl
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There’s some comments on the Reddit forum about COAM. Supposedly engineering has this planned but not on an official roadmap.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thank you, @user_fb1ffg Since there is no telephone number or email address linked to that username, please reach out to our Customer Security Assurance team that can help you reset your password. You can reach out to our team by going here: Customer
Primary Account User
Hello, I’m unable to log into HBO Max any longer as I’m getting the message I’m not using my primary Xfinity account. I did the search by address and I can see the primary Xfinity account but it’s not linked to any email and I have no way to access it. I’m trying to log into it so I can change my re
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@XfinityRichard There’s no way for me to reset the password online for the primary account since there is no email or phone number linked to that user name.
Primary Account User
Hello, I’m unable to log into HBO Max any longer as I’m getting the message I’m not using my primary Xfinity account. I did the search by address and I can see the primary Xfinity account but it’s not linked to any email and I have no way to access it. I’m trying to log into it so I can change my re
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@ugaguy2010 Can we please upvote this and get some attention here! I didn't just spend thousands of dollars on new networking equipment to have to use a locked down paper weight.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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Channels and Programming
user_w8gupw Our direct message platform is within our Xfinity Community page where our team communicates with our customers to help address concerns that cannot be discussed in our Xfinity Community Forums.
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
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Hi there! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the poor experience and trouble getting your service issue resolved. We can check and see where we are with it. Please send a direct message to us by clicking th
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
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Hello, @user_sg9oml - I can definitely understand your concern, and I apologize for any conflicting information. To start, I am finding that the email address is legitimate (there may just be confusion around marketing communications vs. support comm
Xfinity ESPN Email xfinity@updates.xfinity.com
Today I chatted with an online agent to confirm if the ESPN email offer was true or not. The agent said this was in fact spam and that he was going to report it and that they do not have an email from Xfinity like this: xfinity@updates.xfinity.com But now in this forum I can see that other Xfinity a
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Hello user_wo0yo9 thanks so much for taking the time to reach us here via our Xfinity Forums! We regularly review our channel lineup and make changes based on our more popular packages with the most viewed programming. The channel may be moved to ano
Why are we losing the hallmark station
It keeps saying March 31th i will lose the hallmark station
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Thank you for your post @TereB. We can help get a ticket submitted. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https
XfinityJoe
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ECR
Xfinity Mobile claims my Samsung phone is "locked by Samsung" (which Samsung confirmed is false—they don't impose carrier locks). IMEI checks show it's fully unlocked, yet Xfinity won't provision/release it for use on another network.I've met all unlock criteria (paid off, active 60+ days), but fron
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