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user_lqkb7d I appreciate the information, and steps you have taken so far. We can certainly look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
Internet Disconnects: Frequent Forward Drops with Thousands of Attempts
FW.IPv6 FORWARD drop , 1757 Attempts, 2026/8/28 11:20:22 Firewall Blocked FW.IPv6 INPUT drop , 1 Attempts, 2026/8/28 10:45:46 Firewall Blocked FW.IPv6 FORWARD drop , 2544 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.IPv6 INPUT drop , 17 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.WANATTACK
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Hi @user_2u2aik! We're just circling back with you to check in. Can you please let us know if your concerns were addressed regarding the unburied line?
Lack of responsibility
We were having internet problems. We called and someone came on Saturday 9/5. The person installed a cable and left it all around the backyard, unburied. He said that some will come to fix it and left. We called and talked to a supervisor named Dean. He said that a technician will come on Monday 9/7
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Connected via wi-fi. Wi-Fi 5 (802.11ac). Network adapter is Marvell AVASTAR Wireless-AC Network Controller. Band / Channel thu a Xfinity router at 5 GHz. No other devices...ran Ookla on Chrome incognito mode. Server was Xfinity's own. Same speeds rou
Actual or reat internet speed rates Mbps delivered as measured by Ookla.
Want to see if anybody had measured actual Mbps speeds delivered as measured by a third party like Ookla. We are on a purported 2 Gig plan supposedly having speeds up to 2 Gigs. Actually download speeds as measured by Ookla is 425 Mbps. Wonder if we drop to a 500 Mbps plan what would the actual down
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I can't find a direct message option. Xfinifty Assistant is pretty much useless.
Green service utility box
Is there a way or department I can contact to have the green service box buried? We want to extend our driveway, but the utility box is in the way. I have heard that it can be buried but I have no idea who to reach out to.
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No WiFi service
I’ve been waiting over 2 months for WiFi service to be restored. Plus paying for the non-existent service. Please advise.
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Billing
Good afternoon user_rjwnn2 for the verification is it requiring you to do this? Typically, with the migration it will have you enter the new password for Yahoo and then allow you to move forward with accessing your email.
Comcast to Yahoo Migration. Verification problem
Need help with sign in problem involving my Comcast email after it's migrated to Yahoo. My @comcast.net email account has already been migrated to Yahoo. During the process, Yahoo required me to change PW & i successfully created a new one. The problem is what happened after I enter the PW: 1. I ent
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@user_x1npns will do! I also put the specific asks @BIslander had as well on the ticket for the back end team, to try and get as much detail as possible. Thank you for your time working with our Xfinity Forum support team so far, as soon as I get a r
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Hello @rke930, and thank you for sharing your experience on our Xfinity Community forums. I can absolutely understand the frustration here, especially after dealing with daily interruptions for this long and already having multiple tech visits, a r
Intermittent Loss of Internet
For at least the last six months, we have been losing our internet connection several times a day. it's totally random, no particular time, but it happens literally every day. The internet suddenly drops, then several minutes later comes back on. We have had multiple technician visits. They have dec
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why can i get in to my account fromcomcast?
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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cell phonne.
I was offered a new ce[[ phone to replace my old one.Instead they sent me a new phone as a second line and are charging me $122.00 a month for it. I have been tryying to return it. I don't want or need a second phone. I took it to your store in Tridelphia wv to return it .They said I had to get a re
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Billing
I'm looking to lower my monthly bill. Weather it means changing my plan or not. What are my options?
I have tried to find a representative but I've had no luck.
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Devices and Equipment
Hi there, @user_356x27 I'm sorry you're running into an error while trying to add the More Sports & Entertainment package. Since it's been a few days since you last posted, I wanted to check in and see if you were able to add it.
Having trouble adding channel
I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.
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user_3vegp8 Appreciate the heads up on this! Let's check here from our end to be sure. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Dir
prior billing support for 965 Nome st
Hello again> update the last credit worked. but that Account still shows a $0.00 balance when i pull up on details for account. Frustrating. And Now when i go to Mobile billing it shows my a bill amount, as $137.11then click on pay early, and i get "you don't have Xfinity Mobile services, there isnt
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Won’t let me sign into anything
Hi! I am trying to sign into my Xfinity app. I have tried online as well. It’s says it will send me a verification code but it never does.
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Xfinity App
Hello @user_6no3lr, thanks for letting us know you're still having difficulties. We would definitely recommend that when this is occurring, you use the Xfinity App to help diagnose the issue. If you open the app during one of these occurr
Each morning my Xfinity WiFi seems to reboot
Each morning my Xfinity WiFi seems to reboot between 5:45am and 9am, my WiFi goes in and out of service what is going on
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Hello @Jdpg2, thank you for taking the time to leave a post. Sorry for the frustration and uncertainty this situation has caused. We appreciate the time you took to document your equipment, channel readings, upstream power levels, and the specific in
Request to verify upstream provisioning and config file — customer-owned CM2050V
Hello — I'm requesting a specific technical verification, not general speed troubleshooting. I've already ruled out the common causes on my end. My setup: Netgear CM2050V, firmware v10.01.03 (the build Netgear released for mid-split support) Grandfathered triple play plan with two Xfinity Voice line
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it says it was an auto-payment "Auto Payment: Jul 11 - Aug 10"
Charged for the free year of mobile service
Hello, I signed up for the year of free service but was charged 36.80 on August 31.
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Mobile phone line transfer from Verizon
Hi i will transfer my phone line from verizon to you. My phone is paid of but still locked to veriozn, they said it will take 30 days to get unlocked. I would trade my phone in for an upgrade. Would that be an issue?
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Devices
Just got off the phone with Comcast, they claim everything is good on their end. She suggested reaching out to Google. Guess what? There is no Google customer support phone number or even an online chat option!!!
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Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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