Xfinity Community Forum

Poor service lately [Edited]

Internet won't stay connected. Constantly slow or just dropping all together. Work from home? Sorry [Edited: "Profanity"] out of luck. Have to use my Hotspot on my cell phone to work. Can't stream anything. Disconnected wifi on our phones.

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Your Home Network

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It was from a wireless device.

user_8rlo1x

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8 hours ago

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Internet speed on app Doesn't match plan

I upgraded my plan the other day (3/24/2026) to 1000 mbps. I have spent 2 days trying to troubleshoot, but the app still says that it is 600mbps, and speed test confirm that that seems to be right. I talked to a live agent yesterday (3/25/2026) they said they see that I have 1000 mbps. They told me

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billing problems

We pay our xfinity bill via our bank account. I did not see that there was a problem. please contact me via phone call to resolve this issue

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Billing

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I am having the same issue for approximately 5 days straight, I troubleshooted everything that I know of and everything that I was asked to do and I am still dealing with the same issue

Bromania

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8 hours ago

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Recurring packet loss since March 19, 2026 – multiple nearby homes affected, XB10 possible factor

I’m trying to get this properly escalated because normal troubleshooting has not fixed the issue. Since March 19, 2026, I have been experiencing recurring packet loss and internet interruptions. The packet loss tends to happen in intervals of about 5 minutes, often with 10%+ packet loss at a time, a

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Recurring packet loss since March 19, 2026 – multiple nearby homes affected, XB10 possible factor

I’m trying to get this properly escalated because normal troubleshooting has not fixed the issue. Since March 19, 2026, I have been experiencing recurring packet loss and internet interruptions. The packet loss tends to happen in intervals of about 5 minutes, often with 10%+ packet loss at a time, a

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Your Home Network

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No dial tone

No dial tone from XB8 router to wire connected phone

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Customer Service

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Peacock activation

I’ve tried many ways. Followed directions they sent. And still when I get to activate peacock banner it goes to 400 bad request

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Getting Started

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Stealing money !!!

I went to a local Xfinity store and They open a new WiFi account for me a month ago, which includes the smart home feature but they NEVER gave me the camera for it. I went in a week after the account was open and let them know I was never given the camera. I was told they open a ticket for it and I

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Devices and Equipment

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Good Morning, @user_heza2y! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with construction ticket with getting service at your location. I would be more than happy t

XfinityAdrienne

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8 hours ago

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Construction ticket

I was told that a construction ticket was opened for my new construction home. It’s been over a month & still no update nor service. Techs keep coming out & stating there is nothing they can do. I contact Xfinity customer service & they have no clue what I am talking about. Should I just cancel comp

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Construction ticket

I was told that a construction ticket was opened for my new construction home. It’s been over a month & still no update nor service. Techs keep coming out & stating there is nothing they can do. I contact Xfinity customer service & they have no clue what I am talking about. Should I just cancel comp

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Customer Service

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Accepted Solution

Dharp_Hello! Thank you for reaching out. In regard to your concern, this is what we refer to as a 'drop relocation', when you go from an aerial line to a buried one. This does require a technician to see if it's possible; sometimes it is not, dependi

XfinityBenjaminM

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8 hours ago

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Like burial

I've tried to use the assistant in the app but I don't want my wording to be mistaken. Id like to get my line buried because my lime currently is in the air with trees all over it. Also it's super low hanging and I have multitude of things that have to go under it. How do I put in a ticket for this?

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Hi there @user_73eevd thank you so much for reaching out. To get started please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppo

XfinityDemetrise

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8 hours ago

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Cable removal

I would like to have the cables removed from the alley to my house.

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@BruceW Thanks for this link, using it I found an otherwise unlisted. Which gives me a good starting point at what to do next.

user_r2z8q6

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8 hours ago

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No Primary Account Holder on Account

Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is

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@user_r2z8q6 Xfinity Support is still our team. It is just private messages instead. I did receive your DM and replied. We will continue working with you there.

XfinityMatthew

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8 hours ago

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No Primary Account Holder on Account

Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is

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thirty9ride You can find your billing statements in the Xfinity app or Xfinity Online Account Portal. The following link should take you to the billing section of your account. https://customer.xfinity.com/billing

XfinityMartyR

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8 hours ago

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billing

Where can I get my billing statement

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I would like to add to this... expiration dates are missing for ALL on-demand titles, not just movies. This is important information that the viewer needs in order to make decisions about what to watch, and to not miss out. It's bad enough tha

Tcalg

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8 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Hello @user_yluipm you can pay your bill online at https://www.xfinity.com/bill-pay

XfinityJoe

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9 hours ago

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Bill

Pay bill on my account. Thank you

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Where can I get my billing statement

thirty9ride

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9 hours ago

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billing

Where can I get my billing statement

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Like burial

I've tried to use the assistant in the app but I don't want my wording to be mistaken. Id like to get my line buried because my lime currently is in the air with trees all over it. Also it's super low hanging and I have multitude of things that have to go under it. How do I put in a ticket for this?

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Good Morning, @user_wte0cv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to dive into the account with you and explore all available options. Can you please send us a DM to get starte

XfinityAdrienne

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9 hours ago

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customer service

I want to review my plan. Could someone call me

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