I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router provides. I have tried to tell the XB7 to use 2.4 gHz, but I can't find a way. The internet says to use Advanced Settings, but also says that XB7 does not allow access to Advanced Settings. My app does not show a

Where is my replacement phone that I ordered to replace [Edited: "Personal Information"]. Has it been shipped?

The process I had to go through in order to cancel my home internet service is in direct violation of California law. Having signed up through the website, there must be a clearly visible means of cancellation also on the website. Same can be said for the app. In either, I am forced to go through th

I have spoken to Xfinity support via phone about this in the past but nothing has been resolved. About 18 months ago, i ported 3 lines from Verizon to Xfinity. 2 of the 3 show reasonably correct caller names for the numbers (i say reasonably because they are all people in my household but the actual

Am currently an Xfinity Internet Platinum plan customer. I want to switch to NOW Internet. I'm going in circles with support to understand how to do this without losing service for a few days I'm told I need to cancel my Platinum account and be off the billing system before I can sign up for a NOW a

Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and

I ended up moving and not calling you guys out of forgetting and I now have a huge bill I haven’t used my WiFi or anything..

I recently had new siding done on my house, and they did not correctly reinstall the internet connection box. How do I contact a tech to come out and fix it?

The process I had to go through in order to cancel my home internet service is in direct violation of California law. Having signed up through the website, there must be a clearly visible means of cancellation also on the website. Same can be said for the app. In either, I am forced to go through th

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

It won't change after I choose and hit ok, it just goes back to the same default one.

I am moving and need my Xfinity Internet service canceled effective October 10, 2026. I am formally requesting cancellation in writing. I do not want a retention call, a callback, or alternative service offers. Please process the cancellation, confirm the effective date in writing, and provide instr

I have been denied acess to my email account which I have had access for years . I need to access for very important information . need temporary access. Currant contact email is [Edited: "Personal Information”] . thks Gregmi