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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Mobile Rewards
Hello - we switched our family of 4 to xfinity mobile in October and were told we would each be receiving a $500 Mastercard gift card. To date (over 5 months later) we have only received 2 of the 4. I have called several times and each time I am told my case will be "elevated" and no one ever calls
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Hi there, @Comet2017. We definitely understand the frustration with losing these channels. However, negotiating a fair renewal that would work in favor of everyone involved, including our valued customers is very important to us. While there are no p
WORK IT OUT WITH SCRIPPS - NOW!!!
It is disgraceful that, after 50 years of watching NBC news and programming, I can no longer do so because you can't reach an agreement with Scripps! Do you have any idea how much you and Scripps will lose in advertising? In watchers? Instead of haggling over money, why not consider the billions you
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Double Charged
They double charged me on accident and when I called to get a refund on the second charge they said they couldn’t issue one. YOU guys are the ones that messed up why should I be the one to go without money?
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Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
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Customer Service
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is my account not found? I just want a new phone
I tried to get a new phone at the store and they were unable to access my account
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unable to print return label - please answer why not
Hello, this issue appears repeatedly in the forums. I looked through a few answers and nothing is stated about the cause of the issue. I am not looking for a solution, I am looking for a root cause of the problem. Is disabling printing from email an intentional choice? If not, is a solution being wo
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Devices
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
HORRIBLE CABLE AND INTERNET
I don't think anyone chooses Xfinity, I think people are forced into it because it's the only service offered in certain areas or buildings. I have had multiple carriers over the years and Xfinity is by far the very worst. Every morning around 2:00 or 3:00 a.m. WIFI connection drops down to one or t
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
My alarm sensors have not been sent out and its been 2 1/2 weeks
I ordered all new sensors and motion sensors for my alarm because they no longer work. Its been 2 1/2 weeks and I have not received them. I have been waiting so I can leave my house for a couple of days
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We get channel 1261, having already paid the extra $ to get MASN, BUT the signal froze periodically the 1st day and is doing it again on home opener. Hoping signal strength can be maintained so this doesn't keep happening.
Not getting channel 1261 for Nationals broadcasts on my TiVo—is this new channel an IPTV channel?
I live in Washington DC, and tried to tune into channel 1261 to see the Washington Nationals without success. I have a TiVo with a cablecard. Can someone from Comcast tell me whether this new channel is an IPTV channel, and therefore will not be available to watch on my TiVo? Or is this an issue tha
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Return a financed phone after the 14 days
I have a financed Samsung galaxy s25 ultra from xfinity mobile, it's been more than a month I have the device. It is in perfect condition. Can I return the device?
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Devices
WORK IT OUT WITH SCRIPPS - NOW!!!
It is disgraceful that, after 50 years of watching NBC news and programming, I can no longer do so because you can't reach an agreement with Scripps! Do you have any idea how much you and Scripps will lose in advertising? In watchers? Instead of haggling over money, why not consider the billions you
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Customer Service
The Cell ending in [Edit: Personal Information], please.
Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute
Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo
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Just sent message as instructed, thank you.
SIM card failure
One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro
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Story ready
My gateway went down and storm ready was not connecting. I called xfinity which told me to remove the storm ready and add it again. When I tried to add it again, it said my gateway was down and I would have to retry when my gateway was back up. I tried the reactivation from my phone while on cellula
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Your Home Network
@XfinityMartyR Hi, thank you for getting back, the Xfinity representative already called me back and I have canceled my services with them. I do have a question regarding returning equipment. She said I can take it back to a store, or via UPS? i wou
Cancel Internet Services, already have a new provider
Hi im looking to cancel my Xfinity Internet services, I already have all my equipment uninstalled and have a new provider in its place.
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was promised it would be in my package
FanDuel Broadcast Issues
Like last season, the FanDuel Memphis Grizzlies broadcasts are pixelating, freezing, blurring, etc due to poor signal quality. This got corrected during the 24-25 season but is back this season. It is not my equipment or my setup. Same problem as last year between FanDuel and Xfinity.
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Have top tier and new box cannot get Fanduel horseracing
FanDuel Broadcast Issues
Like last season, the FanDuel Memphis Grizzlies broadcasts are pixelating, freezing, blurring, etc due to poor signal quality. This got corrected during the 24-25 season but is back this season. It is not my equipment or my setup. Same problem as last year between FanDuel and Xfinity.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
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Network isseus and lack of contact with Comcast
I live in San Francisco - single family home with Xfinity internet and TV. Severe service interruptions on both. In the last few days I have had two services visits by Xfinity tech - each said the issue was thier network and was above their pay grade to resolve. Each requested a more senior tech tea
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