Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (477.7K)
Thank you for those additional details @trevercomb, we appreciate it! When you select “Activate,” does it take you to a screen indicating that your subscription is already active? If so, have you tried clearing your device’
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
Actually the problem seems to be resolved with Safari as well thanks
You don't have permission to access "http://www.xfinity.com/" on this server.
I can't login. problem persists after clearing cookies, cache, and history. Safari
Question
For example here is a screenshot
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
Yes, access normal using Firefox
You don't have permission to access "http://www.xfinity.com/" on this server.
I can't login. problem persists after clearing cookies, cache, and history. Safari
Question
We just moved service on the 19th, and it shows “activate” instead of “active” like my disney/hulu one shows
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
Stolen phone
I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do
Question
•
Devices
Got it, thank you for letting us know about your Peacock subscription concerns @trevercomb, I appreciate it and our team will be happy to help. To start, may I ask if you recently made any changes to your account, such as a plan update or service
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
I have already set the update time a few years ago and have checked that it is set between 12-2am many times. Your response does not answer my question. There is obviously something wrong on Xfinity's end. Please fix it so this does not
update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
Question
I wonder when we can expect to see this patch show up in the kernel. Fedora 44 is currently on 7.0.10 and nothing yet. Or hopfully xfinity can take a serious look at this. I would imaging there's a lot of linux users that are Xfinity customers
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
Same here!!! Status code: 3000 Status details: Please wait, activation is ongoing Carrier: Xfinity Mobile
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
My peacock subscription i have through you all says it is connected to an account already but I haven’t even set it up. I cannot access it
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
Good afternoon @trevercomb, and thank you for reaching out on our Community Forums regarding your experience trying to contact an agent-we truly appreciate your feedback and are happy to pass it along. Our Communities team is here and more than ha
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
DiscountBelichick Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Su
Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0
Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C
Question
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
•
Customer Service
Excellent news, @WheelHouse! Did it just work when you tried again or were there specific steps you took to resolve this? Others may benefit from your knowledge that are having a similar concern. <Edited: Punctuation>
Peacock Premium plan activation
I am trying to Finalize My Account. I put in all the required information. When I hit the Yellow "Finalize Account" Bar, I get a red error banner that says, "Sorry, there's been a problem. Please try again."
Question
Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0
Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C
Question
•
Billing
Thanks for reaching out through Xfinity Forums, @user_y04z4f! What are you seeing when you look under call forwarding? Are you seeing the Advanced Call Forwarding option?
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
Question
Hey there, @user_bql3pk, thanks for reaching out through Xfinity Forums regarding your account. I hope you are feeling better, and sorry to hear about your time in the hospital. We do have payment arrangement options for our customers who need more t
XfinityJeniece
commented
17 hours ago
to the conversation:
0
0
pay xfinity bill
been in hospital couldn't pay bill
Question