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I'm having a similar issue! I have a cable laying across my lawn and it poses a tripping hazard. It has been a hazard since October 2025! I have been making numerous calls, getting numerous work order tickets, "PROMISES" of an appointmen
Unresolved and prematurely closed support tickets
Reference premature closure without resolution or explanations of a request for membership support ticket number [Edited: "Personal Information"] submitted 20 February 2026 and closed less than 24 hours later by message. I did receive an email from Customer support acknowledging receipt of the suppo
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lyndzy, Hi there! Thanks for reaching out. I can certainly understand the confusion and inconvenience caused by those repeated messages. I understand how frustrating this is, especially since you’ve already returned the equipment and have
Constant Text to Return Equipment, but no Equipment Listed
We cancelled Xfinity a few months ago. Since cancelling service we keep getting test to return equipment. The link in every text goes to the return equipment page does not show equipment to return. Now we started getting a text that says "we have been charged for un-returned equipment. This is why I
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You're welcome! Please let us know if you need anything else.
Peacock show starts in slow motion
For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th
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Cancel Internet Services, already have a new provider
Hi im looking to cancel my Xfinity Internet services, I already have all my equipment uninstalled and have a new provider in its place.
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Customer Service
Good afternoon, No it has not been completed yet.
Porting business phone from Comcast Business Voice to Xfinity Residential Mobile
We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Frustrating Customer Service
I actually can't believe the level of frustration I've had with Xfinity over the past couple years. They push these "offers" and "promotions" on you, when you start the service, and also when you want to change the service. I accepted a promotion for internet and cell phone, and it was a great price
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Disappointed
Why did you drop Court tv We pay enough so your excuse that it was to expensive is crazy. I have been a long time customer but not for much longer
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wrong address, slow internet
Xfinity agent set up my internet service to the wrong address. No phone agent has been able to fix this. My internet is slow so I called to resolve both issues and my service is disconnected without me knowing. I hate xfinity.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transfer of service scheduled for several weeks from now but services were disconnected early
Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment
Question
I unplugged our modem and tried Peacock and it was working fine. I don't know if having watched a show on Peacock less than an hour ago has anything to do with it working ok. I watch one particular Peacock show every weekday so I'll know better if th
Peacock show starts in slow motion
For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th
Question
Constant Text to Return Equipment, but no Equipment Listed
We cancelled Xfinity a few months ago. Since cancelling service we keep getting test to return equipment. The link in every text goes to the return equipment page does not show equipment to return. Now we started getting a text that says "we have been charged for un-returned equipment. This is why I
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WORST COMPANY
This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.
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Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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Devices
Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute
Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo
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Customer Service
user_cuq9sg, Thanks so much for your time. We are delighted to know that the refund inquiry has been fully resolved and that the charge was reversed to honor what was originally promised. Please be sure to reach out to us for any future needs by crea
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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user_slq9p5, Thank you for letting us know. I am so glad to hear your issue has been resolved.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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user_7dbceg We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern
XfinityMartyR
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WORST COMPANY
This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.
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