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Thanks for reaching back out, and we appreciate your feedback! If the installation is unsuccessful due to needing an outlet activation, there would be a professional installation fee applied. We always offer the self-installation first to help with a
Surprise $100 Technician Recovery Fee after a service move
I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans
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Xfinity Mobile Plan Price Not Received
I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinit
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Billing
Not that I know of. When was the email supposed to being sent?
Upgrade Modem from XB6 to XB8 or XB10
Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.
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Spam Calls on my Voice Line (Not mobile line)
Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f
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Home Phone Features
@XfinityJeff Thanks, but I'm honestly not satisfied with this response — it's restating the general policy rather than addressing my specific situation. The policy hinges on an unsuccessful self-installation, but my self-install wasn't the failure p
Surprise $100 Technician Recovery Fee after a service move
I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans
Question
Are we getting a credit on our bill?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Hey there, user_gdxn2j! We appreciate you reaching out with your modem upgrade request on our XFINITY Community forum. Rest assured, you have reached the right team to assist with this matter! By chance, have you received an email yet regarding your
Upgrade Modem from XB6 to XB8 or XB10
Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.
Question
user_9s6ls7 I'm sorry to hear that you haven't been able to obtain the proper support for your issue so far. Your concerns are important to us, and the Community. We're here to help! Could you please share more details about the challenges you're fac
Representative
Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again
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Upgrade Modem from XB6 to XB8 or XB10
Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.
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Customer Service
Hi there, @user_xpasw2! Thanks for reaching out about accessing your email box. We are glad to further help. Having a 2nd Spotify account will be nice. Get a different vibe with each account as it learns what you like. When you changed your password,
Account
This company's website tonight has been nothing but a menace! There was no quick link to get to this forum without my having to Search the site. When I got to it, the pages did not even scroll, the scroll bar being absent from the extreme right of my screen. This is a Mac Monterey. I wanted to switc
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Well I just spent 12 hours with my phone with your customer service and issue has gotten worse was sent to a store and issue got worse
Representative
Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again
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Xumo Setup PIN
I’m attempting to setup my Xumo stream box; however, I’m unable to link my Xfinity account during the setup on the Xumo box because I don’t have a PIN. I have attempted several times to input the last 4 digits of my phone number, 4444, and 0000 to no avail. I’m unable to watch TV using the Xumo stre
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Xfinity Stream Website
error: TVAPP-00600
all night long, app on roku keeps buffering and getting above error
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Xfinity App
When on your local NBC affiliate, what error message or error code appears on your screen? Is this happening on all NBC channels?
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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I lost NBC this morning during the morning “fix” of a problem. It is still not back!
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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I cannot access my Comcast emails?
mymanny
commented
20 hours ago
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comcast.net email
want to log into my comcast.net email
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