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user_qhpniq - Thank you for your feedback and choice in service providers over the years. We appricate the oppurnity to help in every way we can. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the D
Horrible service nothing but problems
I've been an Xfinity customer for 9 YEARS, paying a significant amount of money every month for internet, cable, and phone service. At this point, I'm completely fed up. For what I pay, I expect reliable service, not constant problems. Your website is slow, cluttered, and constantly having issues. E
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Hello cccenterprise! I know how crucial it is to be sure you're getting your emails, much less being able to send them, so I'm glad you stopped by for help! To start, can you tell us how you normally go about checkig your emails?If you haven't alread
problem retrieving my email
unable to retrieve and send email from my comcast email account... how do i fix that...
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I started a chat session within my Xfinity account and kept telling it I wanted to talk to a human being about the Xfinity Stream app issues and it finally said a live agent would call me and he did. Good luck!
Update from Xfinity Stream support
I just spent another 1 1/2 hours speaking to Xfinity Stream Support. Their rep, Alfred, told me the Favorites filter functionality was temporarily removed from the Xfinity Stream app when it was updated on my Samsung TV. Their technical team is working to put that functionality back into the app. He
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I am so sorry to hear your son's trade-in device was lost or stolen during shipping, especially since you have had to call so many times about the promotional credit. Because these promotions depend on the device being received and graded to verify i
Unresolved Xfinity Mobile $500 trade-in promotion dropped due to device lost in transit. Requesting escalation
My son traded in his phone and was supposed to receive a $500 credit. The device that he sent back was either lost or stolen during delivery. I've called many many times about the $500 credit. Ive gotten a few one time credits, but the monthly credit never appears on my account.
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user_wvrpmj, if you still need help, we'll be glad to assist. We aren't a tradtional live chat, so you might see a delay between some replies when working over direct message. I can assure you, however, that my team is always on hand, ready to help.
Why does this company charge people differently and not offer the same discounts your neighbors received?
I am a "Diamond Member" (whatever that means and whatever benefits it comes with, I did not get an answer). I just hung up from a 2 hour 2 minute phone call that went nowhere. I have my neighbor's bill where she got a 1 Gig internet service for $60 per month (along with $10 discount for paying autom
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Agree and it’s extremely clunky, prior version worked well.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Features REMOVED from updated streaming app
Why the radical changes to the streaming app? I see others have already posted about the missing favorites in the listings. Essentially what presents as a filter is useless for someone wanting to downsize to HD in addition to favorites. Not to mention removing the ability to select date of desired l
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Xfinity Stream Website
Thank you for allowing us to look into that refund issue and help get that taken care of. Feel free to reach back out if you ever need anything else.
missing Refund
Can someone please help me? my old account number [Edited: "Personal Information"] [Edited: "Personal Information"] We sold our house and moved out September 10th. I returned the equipment to Mansfield, Mass on September 9th ,, The staff there was very helpful and acknowledged all the equipment was
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This update is garbage. I can’t resume where I left off at on a show and have to start over
Xfinity stream app update on lg tv
This update gas got to be one of the worst! (11/9/2026) Absolutely frustrating enouph to consider changing services. Lost the ability to view only favorite channels. Now i have to scroll through every channel to get to what I want to watch, even the replica channels. Please change this or give an op
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Hello kissfreak1975- thanks so much for taking the time to reach out here on our Forums with these questions on Free This Week! Are you attempting to access this via an X1 cable box or online via Xfinity Stream?
Britbox is supposed to be free this week on xfinity.................but it isn't.
According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on
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Guide
I can I go back to the original guide? I’m temporarily away for extended time and do not have access to my xfinity remote
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Xfinity Stream Website
That issue with the favorites on those platforms is a known problem that the engineering team is working to resolve.
Favorites missing on iPhone and iPad, 11/10/26
I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This
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I noticed they evidently updated the app. I can’t find my favorites either. I don’t want to scroll all those channels!
Favorite channels
What happened to my favorite channels opportunity on the Main Xfinity live television channel menu?
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Also on my iPad Air there isn’t a filter for HD channels only in the Guide.
Favorites misssing in Xfinity Stream app
Why am I with Comcast when they shut down useful features like having favorites? It’s hard enough to manage 250+ channels, when Favorites makes it so much easier to navigate. Also missing is reduced widow size on my Apple iPad Pro. Why is reducing a feature set that’s already implemented even consid
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completely agree! can't filter to HD, not showing scheduled recordings, etc I use the app more to manage my actual TV than to stream on my device - this new version isn't useful
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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I agree, Verizon or Direct tv are looking better every day
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Favorites misssing in Xfinity Stream app
Why am I with Comcast when they shut down useful features like having favorites? It’s hard enough to manage 250+ channels, when Favorites makes it so much easier to navigate. Also missing is reduced widow size on my Apple iPad Pro. Why is reducing a feature set that’s already implemented even consid
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Xfinity Stream Website
user_89u2r9 - We’d be happy to help troubleshoot and review your service needs, discounts, and available promotional options to see what may work best for you. Please send us a Direct Message.On a Desktop: Make sure you’re logged in
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Lower Monthly bill - Internet only $130
I have been a customer for over 10 years. For internet only, my price is $131.00 - this does not even include cable. What can be done to lower my monthly bill to a more reasonable price? If nothing, I will be forced to go with AT&T or Windstream. Thankyou
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Billing
I just updated app on my LG tv; same problem: where did my favorite channels go?
user_az16wm
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7 hours ago
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Favorite channels
All of my favorite channels have been wiped out on my box
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