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You can pull system and event logs by logging in as admin through 10.0.0.1. Xfinity has confirmed that it’s an ISP issue already.

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A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others

Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7

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How do I stop setup reminders

I canceled Xfinity and I uninstalled the apps from off of my phone. My phone no longer has any type of connection services and yet I keep getting a set up reminder at the top of my phone and I can't get it to stop. I've tried the toggle Auto off and delete/forget some of the Wi-Fi accounts I didn't

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comcast email address to forward scam email

I have received an email that I believe is a scam/fraudulent and not really from Comcast. Do you have an email address so that I can send this email to you?

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Payment

Hello I need more time to pay my bill

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@user_500bo8 I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedbac

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Excellent customer service

We have gone to the store on multiple occasions starting in september to get my ex husband a new phone since it is no longer charges. We were told on all these occasions that december first would be the best time for him to get a phone since he would get the most for his old one. So we end up going

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My account says 2 boxes but I only have one

I had to restart my box because of sound issues. Looking in my account electronically I'm recorded (at least one my end). I have two cable boxes, I recently returned the bigger and bulkier one to North Haven, Ct. I received the smaller grey one as an upgrade.

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Transferring PIN number

I want to transferring my number to another carrier

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In November you raised my interent from $85 per month to $123 per month. I then changed my plan back to the $85/month for reduced bandwidth

However, I am still be charged the $123 per month, as of December. I want the $85/month rate, that I signed up for, even if it means a reduced bandwidth. Thank you.

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Was there ever a solution this? I’m having the same issues.  In my opinion, Xfinity is just  terrible.

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Xfinity modem won't connect to PlayStation 5

pport Offers Sign in Your Home Network I'm looking for...Your Home NetworkUuser_csf31f Visitor • 2 Messages June 30th, 2025 PS5 won't connect to wifi with full bars and other devices connected. The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi sho

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Cancel service

We need to cancel our internet service.

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@user_qi02no My team is happy to have helped you with the upgrade! We are always here for you if you should need us in the future. Have a good night!

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Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.

Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi

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