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Hi Richard @XfinityRichard , I couldn't get your name in the direct message option. Can you send me a direct message? then I can replay with the details there. Thanks, Kiran
$400 Device Credit Not Applied
I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot refl
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Greetings, @rsible! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Paramount Plus subscription. You have definitely come to the right place for as
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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I want to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
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Billing
@XfinityEmilyB Hi Xfinity EmilyBWere you able to know when symmetrical speeds will be available in the 33186 area. I'm still stuck with the 1Mbps down (930 down) but only 300Mbps up. It is 2026 already and the first time I'm heard about the upgrade
Availability of symetrical speeds
I live in Miami, 33186. Recently - 09/02/25 - I received a communication setting up updates in equipment to provide our area with symmetrical speeds. Is there any planned date for the availability? AT&T keeps knocking on my door with fiber offer, no contract, but I've been with Comcast since it was
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Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
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Billing
user_95b9zo Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team for assistance with your Xfinity Mobile services. Cell phone service is so important these days. I'd be happy to help you get in the right direction f
I am in urgent need of assistance from a manager.
Our experience with Xfinity Mobile has been completely unacceptable. We are one week into service and still do not have a fully functioning mobile phone. This is especially concerning because the phone is for my 80-year-old mother, who needs a reliable device for daily use and safety. I have made mu
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Worst company ever!!! Absolute ripoff!
I hate this service provider! I’m currently working on new internet. I have been with them for many years and today I reached my breaking point. I work from home and they said I made a payment arrangement that I know for sure I didn’t. So they disconnected my services and would not turn them back on
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Customer Service
We see your direct messages, @user_dfiior, but would like to hear the results of the Firestick first. Let us know what you discover, and if we need to take a closer look at your account, service(s), equipment, and/or submit a ticket on your behalf to
why is the Xfinity steaming app so poor?
Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t
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Hey there, @user_xodv0n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the frustrations with the billing concerns, and the equipment. We would be happy to dive into the account with you a
Requesting a full refund for unused equipment
[Edited: "Personal Information"] Account number:[Edited: "Personal Information"]I have been a customer of yours since 2007. I am now a single mom and I have been paying way to much for my service since February 2024 it is when I moved so almost 2 years. I have had Xfinity equipment in my possession
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@user_aey9t2 Have you had a chance to try that test ?
Terrible Internet Connectivity
My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.
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user_29f630 Got it. We would be happy to take a look to see if we are able to get you scheduled. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct M
Doorbell camera not working
I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef
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@user_2554d5 You can absolutely split the WiFi frequencies. In the Xfinity app, go to the WiFi tab, then select WiFi details. From there, choose Edit WiFi settings and toggle Split bands to On. Once the bands are split, make sure each network
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Hello user_lyh2w0 thank you so much for taking the time to reach out here via our Xfinity forums and sharing your recent experience. Payment arrangements are a great way for customers to have more control over their account, and they do have specific
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Worst company ever!!! Absolute ripoff!
I hate this service provider! I’m currently working on new internet. I have been with them for many years and today I reached my breaking point. I work from home and they said I made a payment arrangement that I know for sure I didn’t. So they disconnected my services and would not turn them back on
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