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I just had the same issue (Xfinity transferred my services too early and it was a mess, nice customer service lady fixed everything), had to activate Peacock again because they canceled the subscription, but had the same message (linked to another Pe
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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I tried everything but as of 9/21 I still don't have service and was told to wait another 72 hours for a resolution Ticket#CR276782318 issued 9/20/26
No dial tone
I have no dial tone tried all instructions, they keep me in a closed loop. I ask for a live agent and I get sent back to the same loop. This is very frustrating
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user_g2oer9 Well I would be asking the same question if I were in your shoes too. We can take a look at your account and if needed create a ticket for our mobile team to investigate. Please feel free to send us a DM with your full name and complete a
Order canceled but Xfinity said order is pending
So l had placed an order for a 2 18 pro max , was waiting on my WiFi gateway to be delivered , after they were delivered and l activated it , l had an email that my mobile orders were cancelled and l had not been charged , l texted and agent and they told me that the order is pending , meanwhile had
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Hello, @user_5l3i3u I'm sorry to learn you had this kind of experience. That's not what we want for our customers. We'd love the opportunity to win you back and make this right.
Moved to new address
Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.
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4T6er Thanks for reaching out to us here with your concerns. Can you please go to https://www.xfinity.com/email and let me know if you have any trouble sending a message?
Email delays
Emails sent by my as well as emails sent to me by others are being delayed up to 2 days. It is intermittent. I have not and do not plan to switch to Yahoo emails. I am considering switching to Verizon if this is not resolved.
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I have tried all this but as of 9/21 I still do not have service. Yesterday I was told by a technical person to wait another 72 hours to get a resolution. Problem involves porting my old phone number. I lost century link phone service on the 14th of
No dial tone
I have no dial tone tried all instructions, they keep me in a closed loop. I ask for a live agent and I get sent back to the same loop. This is very frustrating
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Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
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Your Home Network
Hello @user_gva4uf,Context is always appreciated here, and you answered a lot of questions we ask early on. I am sorry to hear that you've had such a difficult time getting the assistance required to provide a more stable experience. You've come to t
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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Hello, @user_u3cv2m Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Urgent Escalation: Xfinity Mobile Activation Failed After Mint Port
I need help escalating an unresolved Xfinity Mobile activation issue. Before I ported my number from Mint Mobile, an Xfinity representative confirmed that my device was compatible and told me I could proceed. Based on that confirmation, I ported my number to Xfinity. Since then, I have contacted Xfi
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Internet
My internet isn't giving me a password to set up for my camera outside and it says that my Wi-Fi is unsecure and I'm also having problems when I call in my phone number and my street address is not coming up on. You guys is computers
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
file complaint
I gotta say Xfinity has been okay for the years we have had it but recently the service is downright horrible. There was a fiber upgrade at our house and afterwards service was degraded to very poor and constant disconnects. Contacted customer service to assist and they sent out a technician who fix
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@XfinityAdrienne YW !
Data Plan turned to unlimited
Hi, I saw on reddit that I could have an old plan for my internet and I can be switch to an unlimited plan for free, I just have to ask for my account to be updated? May I do so please?
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Hi @user_ohjqr8,What is the mail client that you are attempting to use?
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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Peacock activation loop
I am an Xfinity Gigabit internet subscriber using a third-party Apple TV box. I am completely locked out of activating my complimentary Peacock Premium benefit because the portal keeps looping to the paid plans and my profile won't let me create an alternate ID. Please perform an Account Entitlement
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Sign-In and Account Management
Greetings @FrustXfin, thank you for making us aware of this issue. We know how important it is to get your devices connected and we'll do all that we can to resolve this as soon as possible. To get started on things please send our team a direct mess
XfinityJustinM
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Unlock Code
I have paid off all of my devices and closed my Xfinity account. I asked the agent for the network unlocking code before closing and recently attempted to use it. The code is invalid. I called the direct 1800 number and haven't been able to resolve this.
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