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Cannot connect with a live agent for 2 days. Automated support did not help and every time I typed a message to them Nothing happened. I am a silver member.....over 40 years. Network Status for Xfinity plan No Cable connection No internet access No local access In settings it says my connection is g

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Premature closure of Internet connection

I am moving on the 1st of April, but my internet has already been disconnected. I paid for the full month of March and expect Xfinity to honor their agreements. WHEN WILL MY INTERNET BE BACK??!

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 hours ago

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Question on Billing Statement

I recently had Internet installed to my house. On my most recent bill statement, there was a $50 charge for installation as well as a -$50 for free install, but this discount was never removed so my bill is more expensive than it should be. how do I contact Xfinity to clear this up?

Question

user_ry1l82  I can help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once t

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Billing for phones after leaving Xfinity

My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 hours ago

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when I call certain numbers it comes out as spam

1) certain numbers that I call, dont go through without a message stating spam call 2) if it goes through some numbers report to me, that it says spam in front of my number

Question

I cannot activate my television please help me

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Unable to activate/authorize Stream App on Roku devices

I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

14 hours ago

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Cancel membership

Too expensive 😔 . Loosing channels, loosing service. Price still rising

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

14 hours ago

 to the conversation: 

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customer service

I'd like a copy of my newly negotiated contract. My name and information is provided below. [Edited: "Personal Information"]

Question

user_ctvcub, Are you seeing the captions appear in other apps as well, or is it only happening with Peacock?   

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

Billing for phones after leaving Xfinity

My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l

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I would like to cancel my subscription/service

Switched to new provider!

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Hi there, @user_q98d7q ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I would be just as concerned if my bill was incorrect. Please be assured you reached the right person to a

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Billing error

I changed my plan back in February and spoke to a supervisor and my new plan was $270.21 incl tax. The new bill just generated is 292.47😩 I know this has to be an error! I know it should not have increased over $20 when I just changed to a new plan. Please help fix this error. Thanks!

Question

Still can't access my Apple TV

My Stream Saver plan was removed by Xfinity recently when my service was suspended (totally my fault for forgetting my payment). Anyhow, I'm trying to reinstated/reactivate my streaming services and I've had to call 3 times so far. Each time I'm told it will take 1 hour/2 hours/8 hours and then this

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The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

 commented 

14 hours ago

 to the conversation: 

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Need to access my email, having problems

I cant get logged into my account. When I click on the envelope to get my email I am in a loop of instructions on how to access email.

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