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Placed order for upgrade mobile order
So I placed an order for a mobile upgrade which after I payed for it I did get a text stating I have to upload my photo ID which I did. When will the phone ship? None of the service people on chat is very helpful.
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Devices
When I click on the chat icon, I get only one option-search for a conversation. I do not see an option to send a message to the customer service.
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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Accepted Solution
Thank you for reaching out to our team. I will be happy to take a look at any issue with the stream app from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:
Xfinity Stream App
On my fire stick the Stream app many times does not recognize that I am connected to my home internet and does load local broadcast channels. On my phone the app never loads the local broadcast channels.
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Hello @K.M20, thank you for taking the time to leave a post. Sorry to hear you’re having trouble locating a printed copy of the channel lineup for your area. I understand that you’d prefer not to use the online option, and I complet
I'm Try This Again - Can I Please Get A Copy of Shreveport Comcast Channel Lineup?
Why is it so difficult and troublesome for Comcast to provide channel lineup brochures when requested? I'm posting a pic of the yearly channel lineup that was a bill insert in my May 2021 bill! This was the last channel lineup that I got in a bill, before I had to disconnect Comcast service due movi
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user_o3uvfz, hello there and thanks for reaching out. We apologize about your experience. It is a common courtesy to be checked in. Just to ask, do they have a manual sign in sheet if no one has approached any of you?
Store Complaint Fayetteville Ga location
I am currently in the Fayetteville Ga store I have been here for about 30 minutes standing in line to check in no one has acknowledged me or anyone behind me in line. I understand the agents are busy but it's common courtesy to atleast acknowledge us
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Store Complaint Fayetteville Ga location
I am currently in the Fayetteville Ga store I have been here for about 30 minutes standing in line to check in no one has acknowledged me or anyone behind me in line. I understand the agents are busy but it's common courtesy to atleast acknowledge us
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Customer Service
@XfinityMatthew Thanks Matthew for the quick response. I have sent a direct message to "Xfinity Support".
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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user_syo77w Yes you can. Please send us a direct message with your full name, the name you wish to be added to the bill and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23/2026 02:30 AM (Pacific). You may experience interruptions t
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Your Home Network
@XfinityRichard May I send one DM to you as well? I want to add an additional name to my bills as well.
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Accepted Solution
user_2f4h3k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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jprausch Thanks for checking back in, I am showing the issue is still being worked on.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Hello @user_ufngwb, I know how important it is to get the internet up and going as soon as possible. Can you share with me the process you are using to activate?
I'm having problems activating my service
I'm trying to activate my Internet it won't go pass language select
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Howdy user_wfyw3a 👋 I appreciate you letting us know you're going through something similar with Xfinity Membership benefits, and we want to help if we can! Have you heard back on your ticket yet?
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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@user_rooph7 Appreciate you reaching out to us. Glad we could help facilitate the cancellation request for you. We are here if you need any further assistance!
cancel internet service after moving abroad
Hello, I'm seeking to cancel my internet service since I have moved abroad. However, I have no way of visiting an Xfinity store or scheduling a callback since I no longer have access to my US number nor am I able to make international calls. Please advise, thank you.
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No WiFi
Out, say modem but how would my modem break over night no one touched it
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Customer Service
Accepted Solution
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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Customer Service
I contacted them 4 days ago and they opened a ticket and said it would be 24-48 hours. This is beyond frustrating. We spend $400/mo. and have been customers since 2021.
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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Hello @user_38mc1x If you are getting an IMAP error that is usually indicative of an issue with the settings in Outlook or on your device. Please review the following articles as they can be helpful in making sure all the settings are properly set up
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unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying
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