Xfinity Community Forum

Website Complaint

Please do something about your website. The billing history is not available no matter how many times you select it, you only get the current bill and bill details no history. Also, for a communication company, I would think the response time from menu page selection to load would be much faster. I

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Billing

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$0.00 bills???

Please stop sending me $0.00 bills. Show the actual amounts you charge.

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Billing

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@XfinityEva yes I have someone who can return it for me

user_cks1qv

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9 hours ago

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Return a gateway box

My box is in Florida but I am in Tennessee

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

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Cancel WiFi Service

My father just passed, he left everything to my brother, he is selling the house out from under me. I will no longer have a place to live next November. I need to cancel my WiFi service. I have been trying to cancel the service but keep getting the run around and sent to different departments, disco

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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seasonal hold Wildwoodcrest nj

put service on hold from October30 to May 1

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

EG

commented

10 hours ago

to the conversation:

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Manage people

What does the other in top apps under manage people include?

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Same thing happened to be. I requested a LIVE AGENT. I asked if it was a robot it said I am a human, glitched pauses and I kept the call on speaker, every noise triggers, it to prompt a response. This is a breach of confidence, between customer and x

user_fe9oj9

commented

10 hours ago

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Wow…..AI now trained to “LIE”

I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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U

Xfinity member benefits error still occurring

Xfinity member benefits error still occurring for [Edited: "Personal Information"]. since 11/14/2026 please fix this. Thanks

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user_52d2xg, you have come to the right place. If you have a billing question or need assistance, we can help. In most cases when a bill increases like yours has, it means your promotion probably ended. You can try using this link: https://www.xfinit

XfinityAngie

replied

10 hours ago

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Bill increased

Why did my bill go up $20??

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Hey there, @user_ley91b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from with wanting to have the automatic payments shut off. You will want to access the account

XfinityAdrienne

commented

10 hours ago

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billing

I DO NOT want auto pay. how do I remove it

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The technician came and we figured it out it's the ONU need to be reset. It works out when we activated a new ONU to replace the old one. Thanks for all the help.

user_vwh6mv

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10 hours ago

to the conversation:

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Requesting Provisioning Change to Member-Owned Router on Fiber ONU

Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent

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Hi there, @user_bl1f7e. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with excessive spam and difficulty with assistance. It sounds like you may have already chatted with our Security Assurance team if

XfinityFrank

commented

10 hours ago

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Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue

Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue I am requesting immediate escalation to Xfinity Corporate/Executive Customer Relations regarding a serious and ongoing issue with my Comcast.net email account. Over the past three days, I have received appro

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Hello, @user_lx2eok sorry for the inconvenient intrusion to your home life; I feel your frustration. Let's get a ticket opened with your local team to address your concerns. Could you please send our team a direct message with your full name and full

XfinityThomasC

commented

10 hours ago

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I would like to move the Xfinity box or get a cover that we can drive over

We just moved into a new house and realized that parking and backing out of our garage is very difficult due to Xfinity’s pedestal box, we have to angle our car very sharply. It is located directly behind our car if we could back out straight. Could we get a different top that we could drive over? O

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Leadership doesn’t do anything. I’ve spent hours on phone them, transferring from agent to agent. And supervisor says they can’t pull calls for authentication. Being sales person lie to get the account instead of being honesy.

user_fe9oj9

replied

10 hours ago

to the conversation:

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Wow…..AI now trained to “LIE”

I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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Cancel Netflix

I want to cancel my Netflix subscription. Xfinity Comcast bills me for Netflix $26.99 monthly. The charge appears under the StreamStore heading of my Xfinity Comcast bills. I have repeatedly asked Xfinity Comcast to cancel my Netflix subscription. To this end, I am getting a runaround from Xfinity C

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Greetings, @user_7h2zy6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your modem to someone else. You have definitely come to the right

XfinityJamesC

commented

10 hours ago

to the conversation:

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Remove the Router (Modem) from Your Account

I need to take a modem out of my name and transfer to someone else

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billing

I DO NOT want auto pay. how do I remove it

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Customer Service

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Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue

Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue I am requesting immediate escalation to Xfinity Corporate/Executive Customer Relations regarding a serious and ongoing issue with my Comcast.net email account. Over the past three days, I have received appro

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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U

Bill increased

Why did my bill go up $20??

Question

U

I am dealing with same thing this should be illegal if not disclosed to the customer. Same things either paused and glitched especially if you have it on speaker any little noise well trigger. This is a breach of customer confidentiality, the Ai lies

user_fe9oj9

commented

10 hours ago

to the conversation:

0

U

Wow…..AI now trained to “LIE”

I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response

Question