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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
Question
Hi there @user_vazmyl , I’m really sorry to hear about your experience this is absolutely not the level of service we want for you. I can understand how frustrating it must be to go without your cable service for so long, especially after multi
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a
Question
Hello @user_0wrw4k and thank you for reaching out on our Xfinity Community forums. We'd be happy to assist! Please send us a direct message* with your full name and service address for the location you have concerns with. Once we ha
Was on the phone for two hours
Added WiFi to my grandma house for her drove 2 hours to her house they said it was added went by her house to get the box they said it wasn't put in she to old to bring up here that's why we did it over the phone now they don't want to answer the [Edited: "Profanity"] phone they wasted my time and t
Question
Sorry for the inconvenience @user_us12kf. Looks like Samsung officially stopped supporting the S9 at Android 10. If you like to check the compatibility of another device or discuss purchasing a new phone please send me a direct message. We offer devi
Update Xfiniti app
Today I'm unable to use this app because I am being told that my phone no longer supports this app. I have a Galaxy S9 that works just fine. How can I get back to using this app.
Question
Okay, was there anything else that we could assist you with currently?
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
Question
Was on the phone for two hours
Added WiFi to my grandma house for her drove 2 hours to her house they said it was added went by her house to get the box they said it wasn't put in she to old to bring up here that's why we did it over the phone now they don't want to answer the [Edited: "Profanity"] phone they wasted my time and t
Question
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Customer Service
Thank you, I connected earlier with Palvi by DM and I think I worked out a new plan.
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
Question
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
Question
•
Customer Service
Hello @user_ht431s and thanks for reaching out on our Xfinity Community forums! While we would not be able to change any terms that applied to a previous promotion you had on your services, you can definitely review what promotions may be avail
change plan to 5 year plan
i had a one year plan which was around 50 a month. the year is over and my bill went up 30 dollars which is not affordable anymore. is there anyway i can change my account to a 5 year plan?
Question
So they're telling me that I have to spend over a $1000 for a new phone in order to use their app? That's interesting, especially since I used that app yesterday and it worked just fine. I guess I just won't be using that app, then.
Update Xfiniti app
Today I'm unable to use this app because I am being told that my phone no longer supports this app. I have a Galaxy S9 that works just fine. How can I get back to using this app.
Question
user_qiwgtc thank you for providing us with your honest feedback. Our team is here for you and would be happy to make sure everything on your account has been taken care of for you correctly. Please let us know if you still need help.
Worst customer service
Go ahead and invite xfinity to your funeral cause they’ll never let you cancel
Question
@user_omi4pi, the directions I provided are for direct messaging via the chat feature here on the forum. Not any other chat you have already used. In order to access your account, we need to chat in private. Please follow the directions I provided, s
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
@XfinityFrank this does not help. please fix it another way. you have access to my account and to the solutions.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
meaning, i've spoken to people on chat and was not helpled.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
i've tried using chat, as well. this should not be so hard.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
Hey there, @user_qxyspt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure you have all the details of your new landline with Xfinity. When you attempt to make a call, are y
XfinityAdrienne
commented
17 hours ago
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get phone number for new landline
We already have an Xfinity account that includes both internet and voice. We have installed a new landline phone and can get a dial tone on it, but it has no number. How do we get a number--either our old number with Frontier, or a new number? If a new number, can we specify the number we would like
Question