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Repeated failure to resolve the problem
I have been going through this for a year! I've proven the debt is not mine, I've provided all the documentation and had multiple phone conversations yet the debt keeps returning to my credit profile. The collection agency is blaming Xfinity and Xfinity is blaming them while I'm the only person who
Question
I’ve received the promotional email, but I haven’t activated the offer yet because the website asks me to provide an SSN during the activation process.
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
Question
Peacock platinum perk
Received email saying May have Peacock at no cost due to platinum level member. Called and spent long time explaining to agent. Then transferred to Sales. They said we would have to upgrade at additional cost. This is false advertising and will be reported. No cost means no cost. Answer please, as m
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Customer Service
So, does that mean I can still get the free Xfinity Mobile plan even if I don't have an SSN?
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
Question
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
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Xfinity App
Hi user_axtmc5, I see your message, and I will follow up shortly. As a heads-up, we please ask that you do not send an unsolicited direct message to our team as this is a violation of the community guidelines. We ask that you please make a new post a
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
Question
Thank you for stopping by to explain your situation user_cas7321! We never want you to be responsible for fees or equipment that you've already returned, so we'd be happy to look into this further for you 👍 To get started, please send us a direct ch
Returning Equipment
Will xfinity waive unreturned streaming tv box fee? I returned it to an actual Xfinity store quite a few years ago. When I canceled service and checked what they wanted back, I see the tv box is still listed on account. I never noticed since it was a $0 charge on bill anyway. Store says they can't c
Question
@XfinityAirelle it’s been weeks trying to get this issue resolved, and all I’ve heard from you is that you can’t help me, I need to get my account balance but everyone I call either doesn’t answer or doesn’t have the answer and I still have yet to h
Avoid This Company
I switched from T-Mobile to Xfinity because I thought it was a better deal. I was given a $200 gift card, I used it for September and had a balance leftover to use some for October as well. However, I tried to use my balance and was told I had insufficient funds. This company decided after giving me
Question
I’m having the same issue
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
Question
cldlhd - Hello, and thank you for reaching out to us here on the Forums! We want to make sure you’re getting the most out of your Xfinity Internet, and we’d be happy to troubleshoot this with you. We'll ask a few questions and work togeth
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
Question
Returning Equipment
Will xfinity waive unreturned streaming tv box fee? I returned it to an actual Xfinity store quite a few years ago. When I canceled service and checked what they wanted back, I see the tv box is still listed on account. I never noticed since it was a $0 charge on bill anyway. Store says they can't c
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Billing
@XfinityBradM Hello. Yes, I have done everything I was supposed to do. And today, less than 2 months later, it's happened again. I'm very confused about how this debt that isn't mine is being passed around from one collection agency to another when
Repeated failure to resolve the problem
I have been going through this for a year! I've proven the debt is not mine, I've provided all the documentation and had multiple phone conversations yet the debt keeps returning to my credit profile. The collection agency is blaming Xfinity and Xfinity is blaming them while I'm the only person who
Question
@user_zbnl17 Thank you for reaching out and I am so sorry to see that you do not have Xfinity at the new location. As of last year, 2025 and through this year if you had a comcast.net email you will be invited to upgrade your email account to Yahoo M
Moving to new address. What happens to our email
We are moving. We understand you don't provide service to our new address [Edited: "Personal Information” ] . We don't want to lose our emails
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Serviceability check and site survey ticket initiation
I am looking to get a serviceability check and site survey started for gigabit x10 fiber to an existing build.
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Customer Service
user_cxxhvu. I’m sorry the storm knocked out your equipment. I know how important it is to get your service restored as quickly as possible. I’d be happy to review the account and see what options we have for replacing the router and gett
Technition home visit
The storm took down my router yesterday at 8am.. I need a tech to come over and put in a new one at my place of residence.
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Security Updates fail on my Samsung 24+ since switching to Xfinity
Why are Security Updates fail on my Samsung 24+ since switching the new phone to Xfinity? It fails with a network address error every time I try to run updates.
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Devices
Hello colabear thanks so much for reaching out here via our Xfinity Forums! When considering cost-saving options, we do highly recommend looking over our Xfinity Plan Builder. Have you had a chance to look over those offers?
Looking to update services and reduce bill.
I have way to much TV services and am looking to move more towards streaming and would like to reduce my bill significantly.
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Looking to update services and reduce bill.
I have way to much TV services and am looking to move more towards streaming and would like to reduce my bill significantly.
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Billing
Hey there Paipi 👋 Thanks so much for recently getting signed up with us, and I hope your time in the country has treated you well! We'd love to help you join the Xfinity Mobile family with that free line offer, so if you could send our team a direct
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
Question
Hey there, @user_v9dhds! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with attempting to activate the Peacock Premium perk. The Peacock Premium is included with most Internet p
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Peacock platinum perk
Received email saying May have Peacock at no cost due to platinum level member. Called and spent long time explaining to agent. Then transferred to Sales. They said we would have to upgrade at additional cost. This is false advertising and will be reported. No cost means no cost. Answer please, as m
Question