Xfinity Community Forum

Veteran

I already get a discount on my Internet and TV programming. I heard that I may also qualify for 2 year mobile plan. I have ATT and would like to keep my phone number. How does the billing work? And does the mobile coverage drop calls? Am I limited on texts?

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Plan

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user_muuj28, we would be happy to take a look and apply a credit if there was a service interruption. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click th

XfinityAngie

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6 hours ago

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Requesting an Outage Credit

I have had outages multiple times over the past week. Only some were eligible for credit. I get this message when requesting an outage credit for two days. "Your account isn't eligible for a credit at this time Unfortunately, we couldn’t find any outages during the time frame you provided. Check the

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user_muuj28, we would be happy to take a look and apply a credit if there was a service interruption. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click th

XfinityAngie

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6 hours ago

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Multiple outages this month

We had outages during april on the 9-10, 16, 17, 18 and 29. The service during April was horrendous and even when it was up, it was sub par. I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit

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I have had outages multiple times over the past week. Only some were eligible for credit. I get this message when requesting an outage credit for two days. "Your account isn't eligible for a credit at this timeUnfortunately, we couldn’t find any outa

user_muuj28

commented

6 hours ago

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Multiple outages this month

We had outages during april on the 9-10, 16, 17, 18 and 29. The service during April was horrendous and even when it was up, it was sub par. I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit

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Comcast email won’t send ore receive

Need help with my email. I am not receiving or able to send out. Comcast says it’s not time to transition to yahoo.

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Email

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No technician for over a week

Hello Everyone, We had a performance issue followed by an outage in our area yesterday. There was a technician parked outside. When they left we got a message saying the outage was fixed. However we didn’t have Internet. We have utilized the AI chat and phone assistant, live chat agents, and live ph

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Customer Service

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Unfortunately I am done trying to be nice. I followed the directions to send a "direct message" only to have the response in the direct message tell me to please send a DIRECT MESSAGE. Sorry Comcast. I tried to spend hours of my time try

user_7o58yh

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6 hours ago

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Comcast electric bill being sent to me - no resolution after months

I'm back! My Comcast saga continues. For some reason I am getting the Comcast electric bill for the new service to the new pedestal that was installed in our area earlier this year. I have tried calling the Xfinity support and chatting MULTIPLE times but the offshore support has never been able to s

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user_cgy5ul We did respond to your conversation six days ago. At that time, you provided your name and service address, and we followed up to confirm whether it was a good time to send the verification code. We did not receive a response after that.

XfinityAirelle

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6 hours ago

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Need Locate Done for Buried Wifi Cable

I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l

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Waste of time! I did the direct message, nobody has been here to do anything. I guess I can just have my cable cut and have you come and repair it. It shouldn't be this difficult! Overseas call center and AI responses are useless!

user_cgy5ul

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6 hours ago

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Need Locate Done for Buried Wifi Cable

I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l

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user_z4vviv thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with your missing device. Firstly, do you know if you had Xfinity Mobile Care on the device?

XfinityMarcus

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6 hours ago

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Lost phone

I lost my phone and need to replace it. The phone number is [Edited: "Personal Information"]

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user_0fyg2p Thanks for reaching out to us over our Xfinity Community Forums. Relocating or transforming our pedestals may be done, however utility pedestals are typically placed within a utility easement, which is a designated area that allows all&nb

XfinityMartyR

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6 hours ago

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Relocate Pedestal

We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there

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RJW56_, thank you for reaching out through Xfinity Forums. When you made the changes to your account, were you sent a customer approval to review and approve? It should have covered any changes, like HBO being removed. If you would like us to take a

XfinityAngie

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6 hours ago

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HBO Max suddenly cancelled

Signed a new contract for a year on Friday with same premium subscription channels HBO/hbomax showtime paramount + & a couple of others, we got rid of cable phone but still have their internet service & much all channels 185 been customer for 15 years but now as of Sunday no longer have hbo max afte

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Relocate Pedestal

We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there

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Customer Service

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We appreciate you meeting us here in our community about adjusting your services, @user_l33k17. I'd be happy to assist you with finding a more budget friendly option. If I may, please send me a Direct Message with your name and address. I look forwar

XfinityLinda

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7 hours ago

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Why can't I remove home phone from my account?

My bill just shot up, so I was checking online to see what plans were available. Decided to try the 500mbps plan and tried to remove home phone because I've never used it. It won't let me remove it, and more annoyingly won't tell me WHY I can't remove it beyond that it "may" be part of a bundle. Hel

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Hello! Hope you are well. How was the appointment?

XfinityDena

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7 hours ago

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Is Xfinity senior leadership aware of their customer service short comings?

Is any one else at a loss on what to do about Xfinity’s lack of sense of urgency on helping their customers? It’s to the point where we actually laugh every time we get a phone call asking if our tv is working. Of course it’s not because we can’t get a technician for a week. They obviously don’t kee

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We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there

user_0fyg2p

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7 hours ago

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Move small Xfinity utility box

Hi there, my neighbors and I share a driveway that intersects at the property line. Unfortunately, the Xfinity utility box is placed right in the middle, making it difficult for either of us to park safely without the risk of hitting it. Id like to request that the wires inside the utility box be dr

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Why can't I remove home phone from my account?

My bill just shot up, so I was checking online to see what plans were available. Decided to try the 500mbps plan and tried to remove home phone because I've never used it. It won't let me remove it, and more annoyingly won't tell me WHY I can't remove it beyond that it "may" be part of a bundle. Hel

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Customer Service

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Hi there @scott_s1! Thanks for the post, and we are happy to point you in the right direction to get your name updated for you. Here are the best options below: Option 1 Visit Store The most efficient way to change your legal name is to visit a local

XfinityJorge

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7 hours ago

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Legal Name Change

I need to change the legal name on my account after marriage.

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Refund escalation issue

I have spoken with Xfinity customer support 7 times in the last week. I have been given a ticket each time. Within 24-48 hours ticket is closed with no explanation or refund. This is what Xfinity did to me. After applying for internet from Xfinity in September 2023 I was told that if I was approved

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Billing

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Legal Name Change

I need to change the legal name on my account after marriage.

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Sign-In and Account Management

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