Xfinity Community Forum

@user_cjj85r Thanks for reaching back out, what I recommend is doing a hard reset on your cable box by unplugging the power cord from the back of the cable box for 30 seconds and plugging it back in, this will update the firmware. Then

XfinityOrlandoM

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10 hours ago

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Favorites

When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?

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I have tried many times setting favorites as my guide selection as well as in general preferences. But the next time I turn on cable I no longer have favorites selected in the guide. I have to go back into the guide and reset it to favorites.

user_cjj85r

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10 hours ago

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Favorites

When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?

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Good morning @user_0abz7f, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the down line, but you have come to the right place for assistance with this issue. Could

XfinityJeff

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10 hours ago

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Line down in my yard and driveway

The ice storm brought down my cable line. It is lying in my yard and across the driveway. I am afraid to touch it. I need someone to come reattach it to the pole.

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@user_ca6crg Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments has great information on how you can manage and add payment methods on your Xfinity account

XfinityOrlandoM

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10 hours ago

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Billing

Set up payment arrangement

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@user_cfogy7 Thanks for reaching out to us, we do apologize for any inconvenience you're having activating your Peacock services. If you were given a new account number that means you created a new account as account numbers don't change. So you ha

XfinityOrlandoM

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10 hours ago

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Your xfinity account is already linked to another peacock account

Hi, Recently I was assigned a new account number, but all xfinity services remained unchanged. Peacock Premium (included in my internet service plan) needs activation. But when I try to activate, I get the error message: Your xfinity account is already linked to another peacock account. I tried all

Question

@user_eqtugu Anytime there is an upcoming change to billing it is printed on your billing statement a month or two before the change takes effect. If you are unable to find it, our team would be more than happy to help you review the bills to locate

XfinityBillie

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10 hours ago

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Complaint Regarding Removal of AutoPay Discount Without Notice

To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J

Question

@user_612gt2 I'm happy to hear that you were able to get services restored. We truly appreciate your business and understand how frustrating it can be to lose services. This link provides the directions on how to request a credit to the account.

XfinityBillie

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10 hours ago

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

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XB7-T is the model number listed on the back.

egriv

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11 hours ago

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HBO Max Freezing after commercials

HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi

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How do I change my account email? I've done it manually multiple times and I continue to get emails at the previous address.

I've changed my email address through the xfinity app and via the a web browser multiple times. I've even gone through all of the chatbot prompts to be connected to a customer service representative who also claimed to change my account information, and yet I continue to get personalized, account sp

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Email

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Hello I have the same issue. I am the first to move on my street but my neighbors on the street before my (in the same neighborhood already have Xfinity) I placed a serviceability request that was closed out. I called and the person helped me place a

T_Petty16

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14 hours ago

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New Construction Serviceability Request

I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done?

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Xfinity Support: Account

I have two account numbers and have been billed for each one. I have the same phone number and address for each account. However, I cannot log into the new account. It always takes me to my previous account and says no service. How can I log into my new account? I have already been billed but I do n

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Billing

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What is a bill message?

user_eqtugu

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15 hours ago

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Complaint Regarding Removal of AutoPay Discount Without Notice

To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J

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Check my forum post

I just completed a forum post with a request to change my home phone number

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Customer Service

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I almost canceled my service to AT&T Fiber today! Finally late 2nt my internet came back up! AT&T answered my call promptly so why can't Xfinity answer instead of hanging up on people simply because we have an outage which is not in our contr

user_612gt2

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15 hours ago

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

Question

Good evening @user_jkpev3, and thank you for reaching out on our Forums with your payment concerns. I see you are running into some trouble adding a new card. To update your payment information, please follow the instructions here https://www.xfinity

XfinityAlyssaA

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15 hours ago

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Bill

I'm trying to pay my cell bill but it won't let me add a new card

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DNS errors

Hello. Xfinity worked on my street today “upgrading lines”. Since completion my laptop can only access a few websites. The home page on my televisions won’t load. I can get Disney to woe for example but not Netflix and Hulu. I chatted in, I’ve rebooted my modem. Unplugged the tvs. Etc. They want me

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Your Home Network

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user_e0twc5 Thank you so much for stopping in for help with your services. Being without is never the experience we want any customer to have. When you are having connection issues, have you by chance used the Xfinity assistance to help with diagnost

XfinityAmandaB

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16 hours ago

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Internet

I've restarted my modem countless times in the past few days. My xfinity internet appears to work for 5 maybe 20 minutes if it feels like pushing itself before leaving me stranded in a world without internet. Xfinity also ironically billed me the usual $40 a month that I pay for the internet that I

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Flex box

I’m having equipment in my bill I never received. I never received or connected a flex box. Please remove from my account.

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Billing

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user_x39rzv Thank you for stopping in for help with our Free Peacock offer. We would be happy to help make sure you can take advantage of the free offer. To start, can you please confirm you are logging in to the Member page here? https://www.xfinity

XfinityAmandaB

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16 hours ago

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Peacock Platinum benefit

Peacock is not listed as a benefit to redeem on my benefits page.

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Hello @user_064xpv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you already put the disconnect request in or need to put it in?

XfinityChelseaB

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16 hours ago

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Closing the Account

Is there a way to close the account other than waiting for a call days from now?

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