Xfinity Community Forum

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1094 is the channel is our area

user_wdznlo

commented

17 hours ago

to the conversation:

0

6

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

U

1094 is the channel in our area

user_wdznlo

replied

17 hours ago

to the conversation:

0

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

I am happy to hear that you were able to track down the log in concerns within the browser settings, @aluminum! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help.

XfinityAdrienne

replied

17 hours ago

to the conversation:

0

I can't access my account with Firefox or Brave but can with Librewolf

Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of

Question

Hello user_61q7ma thank you so much for taking the time to reach out here via our Xfinity Forums, and for sharing your recent experience. We would love to help however we can. Please send a direct message by clicking the chat icon in the uppe

XfinityAlfonso

commented

17 hours ago

to the conversation:

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U

Fraudulent service

My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the gross

Question

Increase Program recording start time to 30 Minutes

When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl

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Channels and Programming

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Accepted Solution

I believe that I have resolved this. I tracked it to some setting in NoScript, a browser extension that blocks [Edited: "Language"]. Some URL that Xfinity email uses to collect information or execute a script is required or the sign in process

aluminum

commented

17 hours ago

to the conversation:

0

1

I can't access my account with Firefox or Brave but can with Librewolf

Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of

Question

U

Why am I paying for Internet that is in and out all day and all night

I can't work from home. I can't watch a movie. The Internet is spotty every day all day.

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Your Home Network

10

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Which channel number are you looking at? 1073? 1656? 1239? @user_wdznlo

XfinityDena

replied

17 hours ago

to the conversation:

0

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

user_txvnvk feel free to send us a direct message, so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you ca

XfinityJosephA

replied

17 hours ago

to the conversation:

0

U

Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Question

user_3dqv6t We can help with that. A coax outlet installation does require a technician visit, since the line and outlet need to be properly set up and tested. Can you initiate a direct message and start with your full name and address?

XfinityAirelle

commented

17 hours ago

to the conversation:

0

U

Coax outlet

Hi I need a coax outlet installed in my apartment

Question

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We tried the voice remote several times. No luck. It keeps taking us to the same channel. So frustrating

user_wdznlo

replied

18 hours ago

to the conversation:

0

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

U

Coax outlet

Hi I need a coax outlet installed in my apartment

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Customer Service

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Hello user_eq7km7 thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums. We would be happy to assist in closing the account for you effective February 1st 2025. Please send a direct message by clickin

XfinityAlfonso

commented

18 hours ago

to the conversation:

0

U

Need to cancel Xfinity plan

Hello. I need to cancel my Xfinity plan, with an effective date for this cancellation February 1, 2026. I'm not interested in taking a pointless marketing phone call with a customer service rep, so please provide me instructions for cancelling over the computer. Thanks.

Question

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gateway uptime: 17 hoursspeeds have improved but not stabilized, excess downstream channels finally gave up trying, packet loss at 0% but tests sporadically show 150-350ms download latency pings, download speeds not consistent across download sizes o

ArcanicFlame

commented

18 hours ago

to the conversation:

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A

I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.

I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime

Question

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I’ve had no changes to my account in 18 years and I’m logged in as the primary user. Please advise.

user_txvnvk

commented

18 hours ago

to the conversation:

0

3

U

Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Question

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Upgrade phone

Why wont xfinity allow me to upgrade ONE line of my mobile plan....oh that right because I was a few days LATE on paying the internet bill 2 times in the past 12 months. You get the money and still are telling me that there is nothing you can do to upgrade the phone for me. with that Im moving away

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Devices

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Hello user_ktln9a! Thanks for reaching out and identifying that error. I'm sorry that the last autopay payment did not process as you set up on the account. I've had this happen on my account as well, but I discovered it was an issue with the card be

XfinityPaula

commented

18 hours ago

to the conversation:

0

U

Auto Pay - Missed Payment

Hello: I have had auto pay successfully scheduled for the entire history of my service with Xfinity. My account is usually charged within the first few days of each month. Balancing my checkbook, I realized the Xfinity payment had not taken place. Logging in to my Xfinity account, there is no paymen

Question

Ok, suit yourself. Good luck.

EG

commented

18 hours ago

to the conversation:

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M

Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

Question

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Need to cancel Xfinity plan

Hello. I need to cancel my Xfinity plan, with an effective date for this cancellation February 1, 2026. I'm not interested in taking a pointless marketing phone call with a customer service rep, so please provide me instructions for cancelling over the computer. Thanks.

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Customer Service

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Credit Check - 0 Devices Eligible

I have been an Xfinity customer for years, and purchased multiple devices on payment plans. Recently I went to upgrade a device, and Xfinity showed that I had 0 devices available for a payment plan. I have not been given a clear answer as to why. Currently all of the mobile devices on our account ar

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Devices

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