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I'm not sure I understand. Shouldn't purchasing Xfinity sevice supposed to provide me with internet service throughout my home without additional purchases? otherwise what was the point of having the service?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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Customer Service
user_ley984 Hi there! We’re glad you reached out, especially after purchasing the Now Pass, we want to get you connected. When the xfinitywifi login page doesn’t load, it’s usually a browser or device redirect i
Can’t get xfinitywifi hotspot to connect
I keep trying to get the xfinitywifi hotspot to load so I can log in after purchasing the now pass for $30 and it won’t load.
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What can you advise?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
URGENT- UNABLE TO PURCHASE XFINITY NOW INTERNET DUE TO ON GOING WEBSITE ERROR ISSUES!
Dear Xfinity Support Team, I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved. What I Have Tried So
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
Hello @earplug and thank you for reaching out on our Xfinity Community forums with your concern. Visual voicemail is an amazing tool, but it does have some limitations. Visual voicemail typically requires a cellular handshake in order to sync w
visual voicemail
I cannot access Visual Voicemail from home. I have a Pixel 10 Pro Max. I get the message Servers Are Unavailable. I CAN use Visual Voicemail when I am away from home. I can retrieve message via *86 At home I need to use WiFi Calling due to poor cell signal of -117 dBm 17 asu.
Question
@user_0810e9, Good question. We can’t personally submit or track change requests to the web content team, but feedback like this can be shared internally through the proper channels.
Pedestal Repair Process
FYI to customers reporting damaged pedestals (and probably other exterior hardware issues): www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments An agent will open a ticket, which will be accessible, temporarily, through the Xfinity Assistant and the website. www.xfinity.com/s
Question
Hi there @user_bdde2f Thank you so much for reaching out on our Xfinity Community Forum about paying your bill. I'll be happy to assist! Can you confirm if you're trying to pay your bill for residential service? Or Xfinity Mobile service
I’m looking to pay my bill
It’s been a pain in the neck. Why it’s made so difficult. It used to be one..two..three
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System Administrator Bounce Message
I sent an email to 12 of my contacts; all on BCC line and received the following message from System Administrator : Your message did not reach some or all of the intended recipients. Subject: Some old some new Sent: 4/25/2026 1:10 PM The following recipient(s) cannot be reached: My issue is that no
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I’m looking to pay my bill
It’s been a pain in the neck. Why it’s made so difficult. It used to be one..two..three
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Billing
Can’t get xfinitywifi hotspot to connect
I keep trying to get the xfinitywifi hotspot to load so I can log in after purchasing the now pass for $30 and it won’t load.
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Your Home Network
I understand that you would like your refund, @user_58yycg Please send a DM with your full first and last name along with your full service address so that I can assist you further.
Want a refund for negative balance
Xfinity apparently owes me money and I’d like to recive it so I’d like a refund sent to me with the amount owed
Question
Do you intend to submit a change request to the web content team to add this use case?
Pedestal Repair Process
FYI to customers reporting damaged pedestals (and probably other exterior hardware issues): www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments An agent will open a ticket, which will be accessible, temporarily, through the Xfinity Assistant and the website. www.xfinity.com/s
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@bmwsteve its time to unite and all leave comcast!!!! They think they are the only choice.....NOT!!!
Scripps
When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.
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Want a refund for negative balance
Xfinity apparently owes me money and I’d like to recive it so I’d like a refund sent to me with the amount owed
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Billing
Hi there @user_taq5f8 Thank you so much for reaching out on our Xfinity Community Forum about adding Wifi Extenders. I'll be happy to assist. If you have rooms in your home with poor WiFi connectivity due to a weak or inconsistent WiFi signal, Xfini
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Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question