Xfinity Community Forum

user_1uh1t6 Thanks for creating a post. We can certainly help report the pedestal to our maintenance teams if it needs repairs or needs to be replaced. If you are experiencing service issues, then we would need to schedule a home technician to assess

XfinityThomasD

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10 hours ago

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Concerns about Xfinity outside-plant infrastructure/a neighborhood pedestal.

Hi Xfinity Team, This is not an issue with my home internet service. This concerns Xfinity outside-plant infrastructure/a neighborhood pedestal. I need the local field/maintenance team to inspect the pedestal and surrounding newly planted tree. I need the local maintenance/construction team to inspe

Question

@user_iutbqb This isn't operated by a bot. We're here to help and there are two ways to can resolve this unwanted device on your account. You can open a ticket with our Customer Security Assurance team by visiting this link https://spa.xfinity.com/he

XfinityRaul

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10 hours ago

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Ticket escalation

I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho

Question

@user_ekkbxq Thanks for reaching out to us. We do apologize for any inconvenience you're having updating your payment method. Can you let me know how you're trying to access your account, whether through our website or through the Xfinity app?

XfinityOrlandoM

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10 hours ago

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sign insign in

I can not sign in to update my payment method

Question

Good morning, @mjholcomb0824 . I do apologize for the inconvenience you're experiencing. Unfortunately, we do not have access to Universal Studios' ETDS system and are unable to view, modify, or escalate issues related to ETDS account information, in

XfinityRichard

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10 hours ago

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Entered an incorrect character in my email address when creating ETDS Universal account

I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity

Question

Good morning @user_mjil67, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. We don't have access to the information on the prepaid card, such as the PIN, but you should be able to get that i

XfinityJeff

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10 hours ago

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Pin number

I tried to use my refund debit card but it asked for a pin. Where do I find that?

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How do I contact ETDS/Universal support? Do you have a phone number, email address, or hyperlink to contact ETDS/Universal? I contacted Universal Orlando resort, by phone, and the customer service agent informed me that she does not have access to E

mjholcomb0824

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10 hours ago

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Entered an incorrect character in my email address when creating ETDS Universal account

I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity

Question

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Please supply me with the information to get the PIN for my refund card. Why is this so hard

user_mjil67

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10 hours ago

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Pin number

I tried to use my refund debit card but it asked for a pin. Where do I find that?

Question

Hello @mjholcomb0824, thank you for taking the time to leave a post. Sorry to hear about the trouble you're running into with your ETDS Universal account. I can certainly understand how frustrating it would be to redeem a promotional offer, only to d

XfinityMarshante

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10 hours ago

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Entered an incorrect character in my email address when creating ETDS Universal account

I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity

Question

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I called and there was no option for a representative or to answer my question. I went online initially and two of the links were spam. I just need the pin number for this refund card I got

user_mjil67

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10 hours ago

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Pin number

I tried to use my refund debit card but it asked for a pin. Where do I find that?

Question

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Applying Student Discount

I am a law student. I got a discount when I bought Xfinity WiFi to pay $50 per month. It has recently went up to $100 per month. How can I get my bill lowered again?

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Billing

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user_z2b7ty Hi there! Thanks for reaching out and explaining exactly what you’re looking to accomplish. We understand that you’re prepared to pay the Xfinity balance in full, but you want to know whether the debt can be formally rec

XfinityAirelle

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10 hours ago

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Recall of Debt

Hello, I am seeking assistance with an outstanding Xfinity account balance that has been referred to Southwest Credit. The balance is still payable directly through my Xfinity account, and I am prepared to pay Xfinity in full immediately. Before making payment, I am requesting that the Digital Care

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Xfinity support

I would like to cancel my voicemail. I do not want it anymore. Take it off of my account

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Home Phone Features

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Concerns about Xfinity outside-plant infrastructure/a neighborhood pedestal.

Hi Xfinity Team, This is not an issue with my home internet service. This concerns Xfinity outside-plant infrastructure/a neighborhood pedestal. I need the local field/maintenance team to inspect the pedestal and surrounding newly planted tree. I need the local maintenance/construction team to inspe

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Customer Service

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Entered an incorrect character in my email address when creating ETDS Universal account

I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity

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Customer Service

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Hello? It's been 2 weeks and still no resolution. I'll be switching back to Verizon by Monday.

user_Tom2026

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10 hours ago

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Xfinity System Locked Credit Check

I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xf

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This is not an issue with my home internet service. This concerns Xfinity outside-plant infrastructure/a neighborhood pedestal. I need the local field/maintenance team to inspect the pedestal and surrounding newly planted tree.

user_1uh1t6

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10 hours ago

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Reporting a broken pedestal box/junction box

The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.

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Recall of Debt

Hello, I am seeking assistance with an outstanding Xfinity account balance that has been referred to Southwest Credit. The balance is still payable directly through my Xfinity account, and I am prepared to pay Xfinity in full immediately. Before making payment, I am requesting that the Digital Care

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Billing

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Gotcha. I can definitely understand the quick frustration when things are not working properly. I had a similar issue on my TV box with Disney +, and found success in getting the show to load by skipping the internal showcase ad that appears before m

XfinityThomasD

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11 hours ago

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Disney Plus

Xfinity and Disney Plus really need to get their stuff in order. Tired of not being able to watch Disney Plus and having it constantly freeze. I have tried everything suggested. My box is new, wi-fi signal strong. I finally got in to watch a show after trying for hrs, just to have it freeze up on me

Question

HI there. Thank you so much for reaching out on our Xfinity Community Forum about issues accessing Fandango on your tv. Are you using a compatible device such as the Xumo stream box?

XfinityDemetrise

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11 hours ago

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Tech help

Fandango won’t play on my tv but plays on my iphone

Question

The wireless Xi6 is one of two 4K boxes. The other is the wired XG1v4 DVR. We have two XG1v4s in our house along with two of the little companion boxes in other rooms. All four X1 boxes use wired coax connections. Of co

BIslander

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11 hours ago

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Xfinity X1 Box and General Access

Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece

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