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Camera
One of my cameras is not working,I plugged it multiple times still not working and not showing lights on the camera
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Devices and Equipment
Remove TV while keeping internet active
Please help me remove TV while keeping internet active. The plan builder will not allow this change. Please arrange private account support.
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Customer Service
Delayed Order - Trade In Pending
I ordered an iPhone 17. It shipped on 9/2 and has been stuck in West Virginia since 9/3. I have to send my phone in for a trade-in, and it has to be received by 9/23. What am I supposed to do if I don’t receive my new phone in time to mail my current phone in by the deadline?
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Devices
Camera
One of my cameras is not working at all. Even if I plugged it multiple times it doesn’t work and no lights.
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Devices and Equipment
@EG Thanks! @user_6x6vtl Thanks for reaching out. We are happy to review all your concerns regarding your service and billing issues. Please send us a Direct Message with your name and complete service address. 1. Click "Sign In"
Clanker making it impossible to get good customer service
I am simply trying to do what I've done in the past hundreds of times and contact and agent and/or a live human being to request a technician to our local area because it's been far too long that our internet has been out with the time it'll be to fix it constantly changing, on top of that, my bill
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Shadowsnacks22. We haven't received it. Are you following these steps? To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New message" (pencil and paper) icon • Ty
Unlocking issues?!
Alright so im hoping that someone here can help me figure out what xfinitys issues are with my phone. I have the Samsung Galazy Z Fold 7, I brought my device through the BYOD option. So its NEVER BEEN ON DEVICE PAYMENT PLANS. EVER. I purchased directly FROM Samsung.com UNLOCKED. Well, once an insura
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@joshua3528 I completely understand why it may feel that way after receiving the same recommendations. If you would like us to look further into the matter. Please send us a direct message with your full name and address.Here are the detailed steps t
Problem Getting Internet Essentials,
I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work
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Cannot activate AppleTV
I cannot activate Apple TV on Xfinity. I use the same email, my Gmail address, to log into both Xfinity and Apple. When I try to activate Apple it tells me I must renew my Apple TV subscription, but my Xfinity subscription page lists the Apple TV as active. When I do continue to renew, it asks for m
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Xfinity Stream Website
Thank you for reaching out to us @user_69ad05! Our team can certainly assist with this Peacock Premium activation concern. For troubleshooting purposes, please: Clear the cache and cookies on your device’s web browser Close all your browser&r
Can't activate Peacock Premium
I can't activate my free Peacock Premium subscription. Every time I try, I get the following message: Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later. I've tried this multiple times over multiple days and receive the same message every ti
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user_viczdj My team can further troubleshoot on our end to help you get your modem activated. It will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (
Xfinity support
Hello I just picked up my Xfinity gateway the other day and I have tried to set it up without success. The cable and power cord are both securely connected and it is continuously blinking a yellow light. I have tried to set it up in the app but it will not connect nor identify the gateway. I am wond
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@user_3wxu64, I'm glad to hear we found a resolution. We appreciate all your time and patience along the way. Is there anything else we can help with, or are we clear to close this out?
Xfinity service representative cut my invisible fence wire
On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs
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My pleasure @XfinityLinda !
Remote
I'd like to order a new remote for my xfinity and t v because I can't get one at the app store near me. They're always out of them, so they say
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Now internet
Hi, I am having a difficult time paying the internet service bill. Is there a number I can call and pay the service.
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Customer Service
AMC+ app
For two weeks now, I can not open my AMC+ app, but once I click on a film, it says it cannot load.
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Devices and Equipment
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Issues with high ping and connection stability
Hello, I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates
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Thank you for reaching out on our forums today @user_38ycqc. I apologize for the experience you had trying to get through to cancel your services. Trying to get things done when technology isn't cooperating is deeply exhausting, and this is absolutel
No Customer Service
Took me over an hour to cancel my services. And they’re still not cancelled. The website won’t work, the virtual assistant couldn’t help, and calling every number associated with Xfinity is useless. If you don’t want to talk to an AI bot they can’t help you. Unbelievably frustrating. Absolutely will
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Hello, @user_j7xdht thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to investigate the TV service not working. I appreciate your time working with me and the message being displaye
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Cable not working
Can’t get cable channels message says seems to be a problem
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