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user_y2x8rm Hello there! Thank you for brining this to our attention. I know the storms were bad in August and clean up has been difficult. It's good to know they got you reconnected, but we should have been out there to raise the line especially wit
Damaged utility lines outside.
Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs
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Remote cable
Can't function tv cable tV remote. No push button. Can't operate like anything new. Give functions, hilites, and remotes. [Edited: "Personal Information"] Pleases
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Xfinity Stream Website
Damaged utility lines outside.
Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs
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Customer Service
Property Damage Claim
We had our lawn professionally graded and seeded just two weeks ago. This was an extensive and expensive process. Yesterday, Comcast showed up to bury their line and drove over our freshly watered seedlings that we have been meticulously caring for for weeks and JUST started coming up days ago and t
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Customer Service
Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)
Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit
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Your Home Network
General hospital episode 10/13/2026 missing from On Demand
This episode is not showing on On Demand.
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On Demand
Good morning @user_aaz24s were you able to get your door sensor to connect?
Door sensor
Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.
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Hey, @user_w3bta2! I'm so glad we were able to help with your request :) While disconnection orders close 10 days after the billing stop date, proration (partial charges or credit) automatically applies once the order is completed. And that's where t
Internet service cancellation request
Good morning. My name is [Edited: "Personal Information"] and I am cancelling my Xfinity Internet service at this service address: [Edited: "Personal Information"] Please disconnect / cancel my service effective 10/03/2026. I need the service fully disconnected by October 3rd 2026 as I am getting ne
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Good Morning, @user_xl077u! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand needing to access your comcast.net email, and attempting to reset your password. Have you accessed the email account in t
Cannot reset password for email
I am trying to access my email in an old xfinity account. When I go to log in I am being forced to change my password, but there is no phone number associated with the account so I cannot move forward with changing the password. I am locked out of the account and unable to access those emails.
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Cannot reset password for email
I am trying to access my email in an old xfinity account. When I go to log in I am being forced to change my password, but there is no phone number associated with the account so I cannot move forward with changing the password. I am locked out of the account and unable to access those emails.
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Sign-In and Account Management
Hi there, @user_nxiw9y! It looks like you're all taken care of :) Between the escalation ticket we created and a couple of adjustments made, we got your billing sorted out, with regular service and billing starting now. Haven't heard from you in a wh
Incorrect billing after multiple Seasonal Hold extensions
I’m hoping an Xfinity representative can help resolve a billing issue that I haven’t been able to resolve through chat or phone support. I placed my Internet service on Seasonal Hold beginning June 6 and extended the end date several times before the hold expired: 6/5: Seasonal Hold scheduled for 6/
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@adavis0040 I agree. I did buy the DAZN subscription, my disappointment now, I like to flip around during commercials etc, the lag time to transfer to a third party app is terrible with xfinity. It should be seamless. Have you ever been on a
Local NBA team on DAZN network
Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.
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@EG I tried all of the suggestions listed and still can not get Sirrius to work. Guess I'll just have to do without it.
Sirrius/XM
What is the trick to get Sirrius to connect with my system? I have Pandora on it and it works just fine but Sirrius won't connect. I get a message telling me to restart the cable box but that doesn't work. Any Ideas?
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Hello, @sethtaube sorry for the inconvenience not being able to view your channels when not at home. What device are you using to stream the app? Are you receiving an error message or code when this happens? Is access denied on all channels or only c
Xfinity stream not working if not at home address
Xfinity steam not working if not at home address
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My apologies for the misunderstanding, @user_fadc2f. We would definitely love to help with getting that damaged pedestal box repaired or replaced, but in order for us to be able to create a service order, we will need to know where the damaged equipm
need to replace box in my front yard
The green xfinity junction bos is broken and exposed. It is a hazard. PLease replace it. Thank you
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Hello and welcome to Comcast! Thank you so much for reaching out to us regarding your recent cable theft. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service a
Line tap.
Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.
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There are many having the same issue. I stated having the issue in early October. I have had a senior technician visit, and multiple tickets open with advanced system support. No one at xfinity seems to be able to identify what is causin
Encountering TVAPP-00209 on Xfinity Stream app
This began on Sunday Oct 11 around 10:00 am CDT. I get the error code when trying to launch a TV program from the Stream portal (xfinity.com/stream). I get the error message when trying to launch a TV prog from the Live TV menu option. I also get a TVAPP-00309 code if I try to launch a tv prog saved
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Same exact thing happened to me on August 13, 2026. Still no resolution. I’ve come to acceptance this morning that I will have to surrender my number and move on. It’s incredible how much work it is to change your number these days.
user_9ikubt
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Failed port in poor customer service no resolution
I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa
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