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Stop editing posts for “soliciting” when i am trying to give people the correct Xfinity dept to actually get some help. Not one agent on this thread has offered useful, transparent information.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Closing post due to age.
Cape Cod Outages
Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.
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Internet issues
I also have intermittent problems that need addressing. We live in Woods Hole. Here is a summary from my Arris S34 Modem event log. It's been like this for weeks. A technician came by a couple weeks ago and replaced a connector on the outside of our house but that has not improved anything. DateT3 t
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Your Home Network
user_q8eroo For clarity, did you already activate the Peacock subscription with your Gigabit service before that was being used? For Gigabit customers, Peacock is provided for a 2-year timeframe, and then would require a normal subscription.
activate peacock
I have been asked to activate peacock premium I tried several times but does not go through Why cant I watch regular peacock? I do not need this upgrade
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Hello, @kellewa do you have 3rd party email access enabled to add Xfinity email to the Outlook app? You can find instructions here https://www.xfinity.com/support/articles/third-party-email-access. Did you attempt any password recovery troubleshootin
IMAP Email issue on iPhone
I started receiving the following error on my iPhone when trying to access email via the native ios mail app. The password works fine on all other devices. "Password incorrect. Enter password for IMAP." I received the following error message once I entered the correct password. "Cannot get mail. The
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Unburied temporary cable creating severe safety hazard on my property for 30+ days
Hello, I am writing to get immediate corporate escalation for a severe safety and liability hazard on my property. Exactly 30 days ago, a Comcast technician ran a temporary above-ground service cable across my private backyard to connect a neighbor's house. This line is not sitting within a standard
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Customer Service
We are happy to look into this and see how we can further assist. Can you send us a DM to get started?
How can I contact the maintenance/construction department at comcast?
We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en
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user_jb02o4 Hello there! I'm sorry to read of the repeated ongoing trouble you are having with the charges for the Xfinity Mobile account that should be closed. I have a feeling that them last time the person worked on the account they did not prorat
Horrible experience
I am not one to go out of my way to make a big fuss of anything. I just fix the problem and move on but xfinity mobile is a scam!! I switched to verizon since march and canceled my xfinity account since then. I have been charged including today three different times for a closed account!! First they
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Reizo Thank you for sharing your feedback about what took place. Our team is here for you and will be happy to help you troubleshoot your connection even if you don't have the subscription coming from us. I would be reaching out too. Have you tried t
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@lewzinit1 @XfinitySara Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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Hi there, @user_86xdxn. Thanks for reaching out to us here on the Community Forum. I'm very sorry to hear about the service loss right after your installation, and bad experience calling in. We can check and see what can be done to get a technician o
Poor installation and follow up customer service response
Xfinity installed my internet service yesterday afternoon, with the technician completing the job around 2:00 PM. Shortly after the technician left, the connection began dropping intermittently throughout the workday, causing significant disruption to my work. By approximately 5:00 PM, the service f
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Greetings, @user_722yvo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear this underground line has not been buried yet, but you have defini
Cable burial
I need my cable buried. The line was marked but no one came to bury it. It’s been over 100 days since the service was installed.
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user_um3kxg, this is not the experience we want for our customers. Has everything been taken care of? I would be happy to review your account and make sure this is handled properly. Please send us a DM with your name and address. Here are the d
Security leaks
⭐☆☆☆☆ (1 Star) My experience with Xfinity Mobile has been extremely frustrating. I spent hours on the phone with multiple representatives trying to resolve an issue with phones that were returned to Xfinity. One representative confirmed they had been received, but every representative afterward acte
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@XfinityEva There is a 2 port optical tap directly in front of my house (both being used by other homes). They simply need to upgrade to a 4 port optical tap so the service tech can finish our install... It seems like this would be a very normal requ
How can I contact the maintenance/construction department at comcast?
We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable burial
I need my cable buried. The line was marked but no one came to bury it. It’s been over 100 days since the service was installed.
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user_s5xcsr Thank you for the additional information. Based on the testing performed, I'm not seeing evidence that this issue is isolated to Comcast. I tested the site from multiple networks, including AT&T, TDS, Xfinity, and through a VPN, and o
webserver issues
After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example: https://www.newsletterbroadcast.net/login This page will not resolve on Comcast, but works fine on Verizon. Need to open a ticket with Comcast, but there i
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Greetings, @user_akz3lz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you were having so many issues with your service, but you have def
Live chat agents support
Hi! Everyone, I was just wondering about changing my Internet speed. So I chatted with one of this live chat agent supports from Xfinity. The agent [Edited: "Inflammatory/Profanity"] logged into my account and changed my entire contract and everything without even my consent and authorization. I cle
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Need more details. What is asking you that ? Where are you seeing that question ? "Technicolor XB7" is the make and the model number of the Xfinity gateway device.
Technicolor xb7
I’m trying to connect Wi-Fi to my computer and it’s asking me for a technicolor xb7
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Thank you for bringing this to our attention @user_ovcjbi , and I sincerely apologize for the frustration and safety concerns this situation has caused. I completely understand how concerning it must be to have an exposed temporary line crossing your
XfinityRichard
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Unburied temporary cable creating severe safety hazard on my property for 30+ days
Hello, I am writing to get immediate corporate escalation for a severe safety and liability hazard on my property. Exactly 30 days ago, a Comcast technician ran a temporary above-ground service cable across my private backyard to connect a neighbor's house. This line is not sitting within a standard
Question