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Returned equipment and closed account but still being charged
I returned equipment and was told my account has been closed yet I'm receiving messages that I owe money I wasn't under a contract for MONTHS before returning and I can't afford them to keep charging me money and I have no access to the account because IT HAS BEEN CLOSED THE DAY I CAME IN.
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Billing
Good morning, @user_mhoe26 . I sincerely apologize for the frustration you've experienced. I can completely understand why you'd be upset after spending all day trying to pay a $25 bill, having your service disconnected, receiving system errors, and
Now mobile bill payments won't go thru
Trying to pay my now mobile bill. Every time I try it says, something went wrong with our system. My service is off!!!!!!!!! How can I pay this [Edited: "Inappropriate Language"] bill
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Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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Billing
@user_dq6el3 Our team can help you with this request. Is this for a mobile line or a landline phone? Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the cha
Need to transfer my phone numberone service with Comcast
I need to transfer my phone number [Edited: "Personal Information"] service with Comcast new number is [Edited: "Personal Information"]
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It was a pleasure working with you today, @user_o5i3j6 and helping you find a 5-year promotion that fits your needs and budget. 😊 Thank you for your time and for allowing me the opportunity to assist you. Most importantly, thank you for choosing Xfi
5 year 1Gig locked in promotion.
Why is the 5 year 1Gig locked in promotion only for new members? I’ve been with you guys for a long time and now I may have to go Verizon just to have a fair price on internet. How do existing members get 5 year promotions?
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Hi there, and thank you for reaching out via our Xfinity Community Forum, @user_y7e4qp. I'd be happy to help with this. It sounds like the account is still in someone else's name, and you're looking to either disconnect the existing services or explo
Cancel service
[Edited: "Personal Information"] no longer lives at this address and has not since August of 2025. I need to cancel services and possibly get a new service with you guys. So I’d like to transfer into seome eleses name in my home or my own. Can someone please contact me asap. [Edited: "Personal Infor
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After 3 weeks of using the Xfinity Gateway CGM4981COM XB8 to troubleshoot, I'm going to swap it back with the Hitron CODA. I want to simplify my infrastructure, and it's annoying having to be aware that, when the XB8 is serviced in such a way that di
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Member benefit- Dave and buster link doesn’t work
I had claimed the Dave and buster benefit but the link doesn’t work and getting http error message 500.
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Xfinity App
Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived.
Refund Request- Charged after service cancellation
Hello, I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded. My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed. Please investigate this mat
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Hey @user_j3d2lc , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the channel lineups. We will be happy to look over cable plans that meet your needs. While
Antenna TV channel
I was very disappointed last summer when Xfinity removed my favorite TV channel, Antenna TV. It is now a station with no classic TV shows. It is only plays reruns of talk shows in the 1990s! I called Xfinity and they apologized for my loss. Two months later they raised my rates. I had been watching
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Contacting corporate to file a complaint
I have waited EIGHT weeks for the fiber optic line to my newly built home to be fixed! No internet, WiFi or TV. I have visited the Lafayette, IN Xfinity office many times. Keep getting the same answer that the repair service is contracted out with NO WAY to find out when my service will be fixed! I
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X1
I talked to another live agent. Received more credit. Thanks. They strongly recommended I schedule another technician appointment. This time with the so called "advanced technical team" because I don't think the "advanced technical team" has visited
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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pokermama27 I'm terribly sorry to hear about your experience with this watch and appreciate you bringing it to my team's attention. We can help escalate the issue and have it reviewed with our XM escalation team for you, and will need some informatio
watch
I have contacted store managers..online support..all to no avail..on june 4th i signed up fir xfinity mobile..agent talked me into trying watch..which i did and returned on june 4th...its still on my account and now they have billed me for entire cost if watch..at this point i feel only option is to
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Same issue as everyone else!
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hello and thank you for reaching about via our Xfinity Community Forums, @user_i1edfv. I can see why you're frustrated. If you were told to check back later and are now finding you have no available financing, that's understandably confusing, especia
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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I talked to another live agent. I realized I'm getting 360/60 on average, and would rather get something closer to 300/120 on average. I requested that the download speed be underprovisioned, and the upload speed be overprovisioned. They opened a tic
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your
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Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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