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user_ftl88o Hello, here is a link that walks our customers thgrough the process so they can view their channel line up https://www.xfinity.com/support/articles/id11-channel-lineup. Are you considering making any changes to your plan? If so I am happy

XfinityVictor

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13 hours ago

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Channel lineup

I typically have at least one of my PC's with the channel lineup for my area, but about a week ago, it all changed. Before, and the way I like it, the channel logo and number were easy to find and use. The station logo's are now gone, and they rarely load. What is going on? Are others experiencing t

Question

Hey there, @user_wseq1q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your new modem and the network being unavailable. I just want to make sure, were you able

XfinityAdrienne

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13 hours ago

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Available network issue

I just received the nee modem but the network I previously used is not available.

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Xfinity's wifi x1tv is notorious for having connectivity issues. im having mine replaced with their standard HDMI/COAX boxes again.

user_yj389n

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13 hours ago

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Issue : webite say x1tv is offline, but TV service working fine

Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on

Question

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Camera

I bought to indoor cameras that work fine and I bought the outdoor that won't connect and I'm paying evermonth for a camera no one know how to tell me why it will not connect.....this is a horrible situation and I'm disabled and a elder....

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Devices and Equipment

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Missing pedestal cover

I have a comcast pedestal in my yard that's missing a cover. How can I get this fixed?

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Customer Service

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The answer from previous post by user_rr0b6n worried for me too.  Thanks!!it is Try this workaround Xfinity posted. worked for me. Go to https://customer.xfinity.com/membership/history Click on the "< Back" link.

user_lruigt

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13 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

Thanks for confirming, @user_pw48ml. Had you recently attempted any other payment arrangements, like in the last month or two?

XfinitySara

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13 hours ago

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Service disconnect

I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe

Question

Hey there, @user_b8g4rf, thanks for reaching out through the Xfinity Forums regarding your international calls. I can understand how frustrating this is, especially when you’re already halfway through your trip and have contacted support severa

XfinityJeniece

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13 hours ago

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International call doesnt work

Cell issues Traveling for 14 days internationally and so far have not been able to use my phone for 7 days [Edited: "Personal Information”] Have int calling text and internet plan. What i have tries so far: Airplane mode off and on Turned phone off Had tech support reset network settings. Can toggle

Question

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She has problems with the ring and speech volume controls. She has also complained that the phone sometimes has no dial tone. The iPhone 17e instruction book for novices I sent her did not provide much help.  My sister was recently evaluated as

Crow07

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13 hours ago

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Xfinity Mobile Store Tech Support Question

Could my sister receive help and instructions at the Xfinity Mobile store on how to download and use the Xfinity Mobile Care Plus app on the iPhone 17e she received in August?

Question

Okay, I appreciate you already giving those steps a try. I will be happy to look into this further. I will just need some account specific information. Please send us a direct chat message with your full name and complete service address to &ldqu

XfinityJon

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13 hours ago

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Rewards page error: Cannot read properties of null (reading 'fields')

I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.

Question

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It is showing a Minimum payment

user_pw48ml

 replied 

13 hours ago

 to the conversation: 

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Service disconnect

I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe

Question

Could this cause my cable outage?

Saw neighbor on ladder at utility pole. Came back saw orange cable connected, hanging and leading to their home. I now have no internet cable services. I have pics of cable connection at box on pole and orange cable flowing down and towards a house but cannot find a way to attach to this post. CS wa

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Your Home Network

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I have cleared everything. Used different browers and restarted device and still same issue.

user_nq1xt8

 replied 

13 hours ago

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Rewards page error: Cannot read properties of null (reading 'fields')

I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.

Question

U

Not working for me either. Missed rewards because of it 🤨

user_5fsdtd

 replied 

13 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Commendation for Installation Technician (Survey Not Received)

Hi Xfinity Support Team, I recently had an Xfinity installation at my home, and the technician did an absolutely fantastic job. We were promised a feedback survey via email/text, but we never received it. We even called customer service to try and get it resent, but they mentioned they were unable t

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Email

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Try this workaround Xfinity posted. It worked for me. Go to https://customer.xfinity.com/membership/history Click on the "< Back" link. The try to redeem.

user_rr0b6n

 commented 

13 hours ago

 to the conversation: 

4

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

C

Thank you for providing me with the follow-up information.

Crow07

 replied 

13 hours ago

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Digital Navigators

I am the representative payee for my adult sister. I recently read that Xfinity has a team of digital navigators who provide training to help people use their mobile devices correctly. My sister, who lives in Madison Heights, Virginia, needs help learning how to use her Chromebook and the Xfinity Mo

Question

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Payment reversal

I’ve read this happened to plenty of other people too, my auto payment went through on the 8th then on the 21st I got an email saying it was reversed and just want to be able to access customer support :/

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Billing

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I have this problem chapter and verse....

user_3fdzwe

 commented 

13 hours ago

 to the conversation: 

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LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN

this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i

Question

user_pw48ml We understand how important having your Internet service restored is, especially with your family relying on it for school and work. We also recognize that you've made recent payments and are only requesting another six days to get caugh

XfinityAirelle

 replied 

13 hours ago

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Service disconnect

I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe

Question

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