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@clklaus Thanks again for reaching out here in our community. We were glad to assist.

XfinityLinda

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13 hours ago

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C
Equipment return lost receipt

I returned a customer of mine’s equipment on 2/26 at a local UPS store, but have lost the paper receipt and otherwise have no proof of return now. However, Comcast is still asking for the equipment and charging the customer. How can I go about verifying that Comcast received the equipment?

Question

my apple email is asking for iMap password

I'm entering my password for xfinity and it is continuing to say it is incorrect

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Devices

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U

The reasoning by Xfinity is inaccurate, misleading, and just not true. I have a physical sim in one device and an esim in another.  I often swap the physical sim between phones and when paired with the esim phone, it works perfectly with two li

user_acrzz7

 commented 

13 hours ago

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Dual eSIM with two xfinity mobile numbers on Phone

Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not

Question

Thanks for meeting us here in our community, @user_apu9xh. We're happy to help with your questions about ESPN+. Do you have ESPN currently with us? Xfinity members with eligible TV packages can activate ESPN Unlimited through www.xfinity.com/yoursubs

XfinityLinda

 commented 

13 hours ago

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U
Espn plus

Do I have espn plus?

Question

Hi there @user_3itiak Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist!  To get started, please follow the steps below to send a direct message.     Please send us a direct chat mess

XfinityDemetrise

 commented 

13 hours ago

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U
Goodwill Letter request due to being a Comcast customer nearly 15 years.

[Edited: "Personal Information"] 03/30/2026 Comcast Customer Care / Credit Reporting Department Subject: Goodwill Request for Removal of Late Payment Dear Sir or Madam, I hope this letter finds you well. I am writing to respectfully request a goodwill adjustment regarding a late payment that was rep

Question

Hello user_exgawe thank you so much for reaching out here on our Xfinity Forums and sharing your experience. We have a process for reporting suspicious activity, and also reviewing prior reported issues as well.   Xfinity Report Abuse   Ou

XfinityAlfonso

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13 hours ago

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0

U
Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

Question

U
I am installing the site work for a 34 unit townhome development need comcast to install the underground

I need a contact person for the underground installation of cable for a 34 unit townhome new subdivision. USPS has assign the addresses for the project off of Conaway Rd in Effingham County, Georgia.

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Customer Service

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Thanks for the clarifying information!😀We'd like to dig into this further with you. To do so we ask that you send us a direct message (I'll include some handy instructions on how to do that below) that includes your full name and the service addres

XfinityCliff

 replied 

13 hours ago

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0

Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

Question

U
Internet Going In and Out When Windy

Several weeks ago, a internet provider was working on the setting up one of my neighbors and knocked out our internet. I don't think connectes our cable for internet back well or correctly because ever since then the internet goes in and out when there is a slight breeze. When I go on the app it say

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Network

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Hello @Fejj and thank you for expressing your concern on our Xfinity Community forum. It sounds as if you've experienced some frustration, and we'd like to help.  You do have the ability to manage your account online.  Please look her

XfinityCliff

 commented 

13 hours ago

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Horrible customer service

All I want is account put in 1 name. Hours upon hours of wasted time with bots and AI. Finally live person and accomplished nothing

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Email [Edited]

how do i access from feign pc

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Email

5

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U

Was your issue fixed?

user_pqcfgb

 commented 

13 hours ago

 to the conversation: 

0

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Request to remove the Comcast Utility Pole when no longer a customer and can’t sign in

Would like to request a removal of the Comcast utility pole from my property. I am no longer a customer and can’t sign in

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Closing old post

XfinityMichaelC

 commented 

13 hours ago

 to the conversation: 

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Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

Question

I tried 2 other browsers that I never use, signed into the web page on both and I get the same error on the Monday, Tuesday and Wednesday games. It seems it s just those 3 games that it won't allow recording.  

Charles4081

 replied 

13 hours ago

 to the conversation: 

0

Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

Question

can't get in my email

My email are not coming in

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Email

9

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U

Did your issue get resolved? I am having trouble getting in contact with someone

user_pqcfgb

 replied 

13 hours ago

 to the conversation: 

0

U
Relocate an exterior cable

My neighbor is getting his garage remodeled, and our wire hangs down into the location over the spot. The new construction will happen. We will have to get the cable moved to another connection behind our house.

Question

Hey there, @user_qkroj9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. The username is unique to your access to the forums here to allow you to explore all the posted information available. I would be more than

XfinityAdrienne

 commented 

13 hours ago

 to the conversation: 

0

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U
need to talk to a human now

I don't know what U means...why am I given a crazy user name. I need a human to talk about my monthly charges now

Question

U

I just received a call from 1-800-266-2278 stating that my xFinity internet connection had been compromised and there were over 27 users from multiple countries connected. When I checked my connected devices the xfinity app, I did not see any that I

user_exgawe

 commented 

13 hours ago

 to the conversation: 

0

1

U
Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

Question

U
need to talk to a human now

I don't know what U means...why am I given a crazy user name. I need a human to talk about my monthly charges now

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Customer Service

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Just wanted to add that I have had the same issues for several years now with no assistance at all from Comcast/Xfinity support other than to check the SPAM folder. I had to give up my reverb dot com account because I could never get the MFA codes.&

Happypackets

 commented 

13 hours ago

 to the conversation: 

1

End of my wits. Xfinity has no idea why I’m not getting emails from certain places.

For at least the last year, I haven’t been receiving important emails from major companies and organizations including my pharmacy, my utility companies, etc. I have no blocked emails, an empty spam folder. Because of multi factor authentication, I can no longer access my own electric company accoun

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