Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (438.2K)
@XfinityQuemekia We've tried all of these things. This isn't "app specific", it's certain episodes of certain programs within P+. We are able to watch other series. Seems it's happening to others by reviewing these messages on the forum
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
user_o0c0nt Absolutely! Please send a direct message by following the steps listed above.
Phone delivered to an incorrect address
Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin
Question
Lack of customer service/ support
The representative Pearl was extremely unprofessional, lacked customer care and customer support. Are customers aware that when one representative reinstated your service and another turn it off, they pay $12 each time? How can you make a payment arrangement and then your service is interrupted? The
Question
•
Billing
Can you help me with this issue
Phone delivered to an incorrect address
Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin
Question
Not notified about an outage
I was never notified about the outage that is taking place today Monday 2/16. I work from home and need the internet to work. If I was notified I could have made arrangements. Your policy it to send out notifications and I’ve seen here were you tell folks it must be because your not set up for them.
Question
•
Customer Service
judiciousbird, thanks for confirming that for me. Let's take a look at your account and see if we can figure out why this keeps happening. Please send us a direct chat message with your full name and complete service address to “Xfinity Su
No notification of network improvement outages
I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due
Question
Good Morning, @user_7hqs48! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with managing your Xfinity TV services, but we can help. It does sound like some services ar
manage tv
Hi I would like to manage my TV plan but i can't. I keep getting to a message saying that my property manager id going to send an email for that. Sounds crazy to me. Do i have to cancel my paln entirely ? Thx
Question
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
Question
•
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
File a complaint against Xfinity
Is there a regulatory agency that Xfinity answers to, where I could file a complaint against this terrible company and their scammy business practices? thanks!
Question
@AmaniSoulaan For a test and as a possible workaround, you could try disabling their Advanced Security feature and see; https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
Question
@XfinityAngie Hi, I have had my phone number and email verified with Xfinity since changing them in 2022. I have successfully received text communication from Xfinity in the past and received an email as recently as this morning before the outage (b
No notification of network improvement outages
I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due
Question
judiciousbird, Hello, and thank you for reaching out to Xfinity Support. Customers should be notified before work is done in their area. Notifications are sent via email or text message to customers with verified mobile numbers on file. They receive
No notification of network improvement outages
I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due
Question
Slow internet - paying for 1GB down
I've had my new 1 Gigabit plan for a couple months now, and still only get about 330Mbit/sec when doing speed tests ever since switching to my 1 Gig plan. I have a gigabit router, a Netgear CM1100 docsis 3.1 modem (capable of up to 2Gbps), yet I'm still only showing about 320-380Mbit down. What's go
Question
•
Your Home Network
@user_01vjtm Thank you for taking the time to create this post! We can not have two separate accounts at one address but GOOD NEWS! We do have a few options Please send us a direct chat message with your full name and complete service address to &ld
Two Accounts, Same address
so i work from home but live in the basement of the family home. my family has their own wifi and such and im wondering if its possible to get my own as the slow connection hinders my work pretty bad sometimes ?
Question
@user_i75kyy wrote; The new router only has a reset button, no WPS button. So, I just push the reset button for 3 seconds, but that is not working. It's a combination factory reset and WPS button. You'll need to hold it in for ab
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
user_qjxzvh, If you would like, I can run through some troubleshooting steps to see if we can get to the bottom of this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
Question
Outage compensation
Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our
Question
•
Customer Service
This has to be a joke ”Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will sta
Peacock Premium Plus Nightmare
I signed up for Peacock Premium Plus. I pay $16.99 for this service. I have been trying to cancel this service for months. I have tried removing the service on my own through the app and on the desktop website. When I get toward the end I get an error that states “Sorry about that! We had a problem
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
6 hours ago
to the conversation:
0
0
Outage compensation
Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our
Question