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What is taking bereavement transfer so long?
My mom died April 15. This is her daughter. I submitted my id May 4 in the bereavement transfer request. I submitted it again a few days later as the live agents did not have a clue what to do. I then finally got the death certificate last Monday. Filled it out again with the death certificate and a
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Customer Service
@XfinityBradM I just need to know wat to do to actually set up an arrangement because I did those steps you told me and the agent said I didn't have one and he said he would do it and come to find out there is only one way to do it
Service restoration
I just set up a payment arrangement with a live agent and was wondering when my service would be restored or if there is a way to check and make sure it got done.
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@XfinityBradM see im being told different things i did that exact thing through the app and when I asked the agent and he said that there wasn't a payment arrangement set up. So he canceled those and said he set up another one and that my service sh
Service restoration
I just set up a payment arrangement with a live agent and was wondering when my service would be restored or if there is a way to check and make sure it got done.
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@user_1j2qwz Our team can get a ticket in place to get that pedestal cover issue corrected. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity
Damaged box outside
There is a Xfinity box outside my and my neighbor’s condos that is totally dismantled and exposed to the elements. My signal has been poor ever since it was left this way. There is construction on the main entrance to the neighborhood but it is still accessible by the side road.
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That is quite the time to be without service, especially considering the world we live in now. I'm not sure if we could make an appointment come sooner, but we can certainly look into what is causing such a delay in the work being completed. We'll ne
No Internet for 4 days. No tech visit yet.
No Internet for 4 days. Visit keeps getting delayed. After last call, the so called escalation ..only resulted in getting next visit 2 days later! Pathetic service.
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@EG ok. I used to be able to access admin tools when in bridge mode. Now I can't. Are you saying I could reach the admin module using 10.0.0.1 if I was not in bridge mode?
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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user_vpkydg Welcome to our community forum! Thank you for letting us know about your recent experience. We strive to provide accurate and transparent expectations about upcoming bills so you're not surprised after making a change. Did you review the
Wrong info from customer service representative resulting in more cost to me
Called in April to see if I could lower my bill, was given very wrong info about packages, resulting in losing my current package, larger bill, and have not had any help from Xfinity or management correcting this, very discouraged.
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Slow and spotty wifi
For the past few weeks, the wifi has been slow in our apartment. Initially, only one of us was having issues but more rec Etsy both of us are seeing slow and spotty internet.
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Your Home Network
Good Morning, @user_4horl5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to process a payment with your Xfinity Mobile Account. I appreciate
Xfinity mobile
Hi, my cell phone has been disabled since Thursday and I can’t find a way to make a payment online or speak to a live person.
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@XfinityRaf Yes, I have. They directed me to you guys.
Epson Workforce 545 printer connection trouble
Since installing the XB8 I have been unable to connect my wireless printer - at least not in a way that allows it to function. I've changed the security mode to WPA 2, and according to the admin console, the printer is recognized as a device connected to the network on the 2.4 Ghz band (which is cor
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Damaged box outside
There is a Xfinity box outside my and my neighbor’s condos that is totally dismantled and exposed to the elements. My signal has been poor ever since it was left this way. There is construction on the main entrance to the neighborhood but it is still accessible by the side road.
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Hi there, @user_bhz36u. Thanks for reaching out to us here on the Community Forum. Sorry to hear you'll be leaving us. I want to be sure what we can do to help here. Are you asking us to set up the cancellation or did you need a hand checking out to
I had asked for cancellation of services on June 19th, I do NOT want to cancel my service at this time as I am not moving.
I had asked for cancellation of services on June 19th, I do NOT want to cancel my service at this time as I am not moving.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No Internet for 4 days. No tech visit yet.
No Internet for 4 days. Visit keeps getting delayed. After last call, the so called escalation ..only resulted in getting next visit 2 days later! Pathetic service.
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Thank you so much for reaching back out to us @karkrazy13! We did receive your DM, and please continue with us there.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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user_7i54zc Hello there! Thanks for reaching out to us on our Xfinity Forums for help with your network settings. I know it's never a fun time when you need ot upgrade and change equipment when it comes to our home network settings. With the Xfinity
XfinityPaula
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Upgrade modem wifi router maintain old password
Upgrade modem wifi router maintain old password
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