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Cancel service
I shouldn’t need to call someone or go to a location to cancel my service. Why are there so many hoops to jump through?
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Customer Service
user_7wqzbh Hello, are you still having issues resetting your password?
Help to reset Comcast email password
I recently changed cell phone providers. My email account “[Edited: "Personal Information"]” now says enter IMAP Comcast password. I’ve had this email address for sometime even though I no longer have Xfinity/comcast as a TV, internet, cell phone provider due to moving across country. I was able to
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Yes I had only manual payments always.
Payment arrangement
I made a payment Arrangement for my past due of $50.00 which i paid before the date. Which should have cancelled out that arrangement, They took $132.00 out of my bank account yesterday all the money I had. I also want to mention I do Not have Auto Pay. My bill beyond all this isn't even due yet. Of
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It continues to throw errors. Time Priority Description Fri Jun 26 14:18:35 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Info
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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Hi there, @user_b81vr6. Thanks for reaching out to us here on the Community Forum. You can find out how to update you payment method for your XFINITY service here : https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments Let us
Update payment method
The card on file has been closed due to erroneous charges. I need to update the payment method.
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Well good luck with that. Mine happened quite recently. I had a past due of $52.00 and a payment arrangement for June19th. I paid it around the 15th. So that was gone. When I checked my bank account they had taken $132.00 from my account. For what??
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
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Pay my Xfinity bill
New website is Terrible with a Capital T. Will not let me pay my bill.
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Billing
Update payment method
The card on file has been closed due to erroneous charges. I need to update the payment method.
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Sign-In and Account Management
Good afternoon @user_82qq2o. Our team can submit a ticket to see if removing those would be an option. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private")
Remove exterior cable and junction box
My home is not a Xfinity customer and we want to old cables and junction box removed from the exterior of the house.
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Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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Your Home Network
@user_da9k41 - Thank you for sharing your similar experience. Have you read through all the comments and suggestions within this thread? Some have reported fixes, and I want to make sure you're able to try every available suggestion before we take a
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Remove exterior cable and junction box
My home is not a Xfinity customer and we want to old cables and junction box removed from the exterior of the house.
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Customer Service
Got it, thanks, @user_768sju. Have you tried the stream app with one of your Firesticks on any other TV's or just the one?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Hi @user_xrcap3, You've asked some good questions! The Xfinity.com/labels website is the most up-to-date website that shares the current speeds available in your area. I assume you are already using this since you mentioned the typical upload speed.
XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps
My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr
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It’s been going on for months, thank you for asking. It was not always this way when we switched over to Stream.
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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@AceTRider If you want to swap out the gateway in store you can!
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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@user_cs1juc, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help. I'd recommend clearing the browser cookies and cache and/or try on a different browser. Let me know how that works.
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Pay my Xfinity bill
New website is Terrible with a Capital T. Will not let me pay my bill.
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