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@user_vawfbd You've reached the right place for assistance with this type of concern. May I please ask that you send us a direct message with your full name and service address to get started? Make sure you are signed in here in the Xfinity
Location and moving of cable lines
I am the property agent for a commercial property in Juno Beach FL. The property next door in under development and has found some cable lines going from their property to ours. We need those lines moved ASAP and I trying desperately to get connected to the right people. Please help.
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file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and ECM0020062105 ticket said it was solved and closed but I called back the accounting team and still did n
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Plan
There are several TV series that have shifted to channels that require a change in the subscription at an increased cost, or now only available to buy on a cost per show or season. Our monthly xfinity bill is already high, new subscriptions and perio
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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Concern moved here to the Home Networking help section.
Devices drop signal
I have a couple cameras and printers that drop WiFi signal constantly. I have to restart them and then they immediately pick the signal back up but it’s only for like 1 day then it’s dropped again. Very frustrating. Also live sporting events will occasionally buffer. Have tried several times to get
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Ended up picking a Gateway as after multiple attempts my CM3000 was not getting over 1400 down and 40 up speeds. Provided Gateway synced at 2000 down and 250 up with periodic drops to ~1200/250. Using it in a bridge mode.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
Question
Peacock is not available on xfinity where I'm located, The series I'm interested in is now available either at a cost per show/season on xfinity, or on Amazon Prime with a subscription. It used to be included in our xfinity package.
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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YW @XfinityPeterH !
Upgraded plan and now I have no service
I upgraded to 1gb plan and now I have no internet connection. modem light is white. three green lights on black box on wall. not sure what to do since the chat assistant also isn’t responding.
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PEACOCK
ON MY BILL DUE ON 4/28/26 I WAS CHARGED $10.99 FOR PEACOCK, I AM A DIAMOND CUSTOMER, PEACOCK IS FREE TO ME, PLEASE CREDIT MY ACCOUNT $10.99, THANK YOU, DENNIS PAUL.
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Xfinity Stream Website
Hello @mc2260 and thank you for reaching out on our Xfinity Community forums with your concerns. We’d be happy to take a look at your billing and review the account balance together. Our goal is to help you find the best next steps moving for
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
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@user_8507bc, Hi there! Thanks for taking the time out of your Thursday to reach out. That’s really frustrating. Daily multi‑hour interruptions, especially at that price point, definitely aren’t okay. I’m also sorry to learn about t
Horrible service
We have an outage of 3 hours in a daily basis, a technician came home and said that he won't enter as he had no technical knowledge and said your Internet will be back when it's back. I am paying a $170 just for Internet . This is a scam
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Location and moving of cable lines
I am the property agent for a commercial property in Juno Beach FL. The property next door in under development and has found some cable lines going from their property to ours. We need those lines moved ASAP and I trying desperately to get connected to the right people. Please help.
Question
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Customer Service
Good afternoon user_hda83x I can assure you this is not the experience we want for you. I would be happy to look into your account further for you. Please send us a direct chat message with your full name and complete service address to “
Days of Multiple Outages
I have been experiencing multiple outages, the longest being almost 8 hours yesterday. I reported it yesterday, and again today because it keeps happening. All that has been offered to me is a $3.98 credit. That is absolutely unacceptable, but really doesn't surprise me. This is the kind of service
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
Internet
Restart No internet, No TV, No phone. Please send restart signal or state why none of the above work. I we expect a credit for the day.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Days of Multiple Outages
I have been experiencing multiple outages, the longest being almost 8 hours yesterday. I reported it yesterday, and again today because it keeps happening. All that has been offered to me is a $3.98 credit. That is absolutely unacceptable, but really doesn't surprise me. This is the kind of service
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@EG Thanks for getting this over to us!
Upgraded plan and now I have no service
I upgraded to 1gb plan and now I have no internet connection. modem light is white. three green lights on black box on wall. not sure what to do since the chat assistant also isn’t responding.
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Hello, @user_0ndy46 thank you for reaching out over Xfinity Forums. I completely understand the concern when there is an unexpected increase on your bill, if I was in your shoes I'd be reaching out as well. All monthly charges should be broken down,
Extra charge
Hello my monthly mobile from $45 jumped to $75 without any explanation like what is going on why Xfinity charges you extra and everybody talks about it is this scam?? And when you call super super rude customer service help you.
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Hi @algol. I wanted to circle back here to confirm that your issue was resolved. If you need anything else, please let us know.
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CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
Question