Xfinity Community Forum

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I'm a professional software engineer and manager. I would not let something like this fly on my team. You can do better. This is a software defect due to a crash in your code.

user_o1yrzv

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13 hours ago

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

Question

@user_rbzeq7 Are you able to call in and speak to an agent to manually take a payment rather than go through the automated option?

XfinityMatthew

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13 hours ago

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Shut off - payment website not loading?!

I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n

Question

Hello, @user_vpdgsx thank you for reaching out over Xfinity Forums. I'd like to investigate the refund concern further and had a couple of questions that will be helpful when you have time to answer: - Was the refund regarding a device returned withi

XfinityJustinC

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13 hours ago

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Billing

I went to xfinity store was promised refund for mobile phone [Edited: "Personal Information"] and never received it

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Website, app and phone. All 3 are not allowing for a payment to be made or even attempted to be made.

user_rbzeq7

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14 hours ago

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Shut off - payment website not loading?!

I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n

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Please send it to me phone. Thank you.

user_h8dsfv

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14 hours ago

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Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

Question

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Just provide an opt out solution. End of story

Uzivert

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14 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

Question

Hello @user_v31pt5 Are you running into the same issue on both the website and our app?

XfinityMatthew

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14 hours ago

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Shut off - payment website not loading?!

I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n

Question

I would also like to say that I can again open my attachments. Thank you for fixing this

kfalco1

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14 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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I agree with everyone in this thread. XER10 bridge mode is needed for "no-compromise" integration to existing high-end networks. Or an alternate modem that can connect from my ONU (that has a 10 Gbps port) to my UniFi UDM Pro SE with 2.5 Gbps WAN por

user_racer44r

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14 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

user_rkt4lo Hi there! Thanks for using our Forums to chat with us! No, you do not need an appointment for returning equipment. You should be able to walk in there and they will take that off your hands in no time. Here is a link that will help

XfinityJorge

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14 hours ago

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Return equipment

Do i need an appointment to return equipment at scranton comcast store

Question

Thank you again for the information. We can take a look at the account and the modem and see if there are any issues that we can identify. Could you please send our team a direct message with your full name and full address?To send a direct message:C

XfinityJeff

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14 hours ago

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Coda56 re-provisioning

Hello, we are only getting 600 down on 1gig internet service. Please help!

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Sending email from my comcast.net account not working

My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.

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Email

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Thank you so much for this information, lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ

XfinityRoberto

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14 hours ago

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Peacock Premium

I cannot activate my free peacock premium. I am a diamond member for over 10 years so I qualify for this service.

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@user_aokwty Good afternoon! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your Peacock services. I can see how this would be frustrating, and I'm happy to help you get this figured out. You should be able to use

XfinityKassie

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14 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t

Question

@user_f06rv9 Thanks for reaching out to us, I'll be happy to assist you with adding your wife's name to be listed on your detailed billing statement. To get started just send me a direct message including your first and la

XfinityOrlandoM

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14 hours ago

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add spouse to billing statement

Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?

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I promise our team is here to help, @user_brq8c9. In fact, it's our team that also responds to posts on the Comcast/Xfinity subreddit. If you have any unresolved issues or concerns, please feel free to create a new post under your username, and we'll

XfinitySara

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14 hours ago

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My accounts says I have 2 tv boxes but I only have 1

my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the b

Question

Hello @user_11t5v2 We appreciate you reaching out to us here on our Xfinity forums for help with the escalation process. I'm sorry that our peers have not been able to help out. It seems like you were sent to the wrong team for help, but fortunately

XfinityPaula

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14 hours ago

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Escalation Process

After hours on the phone and in chats, I was directed to the escalation team and when I was transferred I was instead transferred to home security. They were kind but unable to help a problem that I was promised in writing 7 months ago was resolved. How can I escalate?

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Ok I was able to see on my computer there IS a way to upload a photo. I unplugged the wifi extender just in case, but I only see the one option in the "edit WiFi settings" part of the app, which I just re-downloaded and signed back in. This is the on

finkr41080

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14 hours ago

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Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

Question

Hello @user_22252d Sorry to hear you are also having issues with the free Peacock subscription. Could you tell me what you see when you log in to Xfinity.com/yoursubscriptions for Peacock?

XfinityMatthew

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14 hours ago

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Peacock Subcription error

I recently got a plan with Peacock included and every time I hit Activate it says "Something unexpected happened". Please close this pop up and try again. If the problem persists, try again later." I keep chatting with support and they keep saying it show it working on their end and everytime I try

Question

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It is not my device. It is on every platform even when payment is being attempted from a different location. I am also not able to make a payment over the phone. Automated message says it is unavailable.

user_rbzeq7

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14 hours ago

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Shut off - payment website not loading?!

I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n

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