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My complaint is that I continue to find a particular email sender in my spam after repeatedly selecting “not spam” from the available menu.i have read the previous thread about this issue and the various solutions are far above my comprehension. It s
Prevent email from going to SPAM
Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent
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You need to call Xfinity mobile and tell the agent you never got your phone and they need to open the investigation request- Xfinity mobile not regular
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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@XfinitySeth Thanks for your response. This was just awareness for Xfinity userrs not to accept offers whithout reading the agreement and also for Xfinity to improve their communication towards it's customers. It's not ok to have these type of commu
Hidden charges
A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges
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sent to collections but have transcript from 3 different agents saying it's taken care of, but it wasn't and my credit is now effected
I unfortunately switched providers and I regret it for many reasons. I am struggling financially and the other provider promised to save me money. They lied and also their service is subpar to yours, they have admitted their towers in my area are falling apart and their tech suggested I just cancel
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Billing
4ukathleen Ah, okay! We can help. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon&
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
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Xfinity's "schedule callback" feature is broken. The chat is just repeated robotic answers. Calling the voice number doesn't pick up. Please have a live human call me or email me so that I can cancel service, otherwise I will have to drive 40 miles a
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
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The property is vacant.
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
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Accepted Solution
4ukathleen We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there any particular reason yo
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
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Accepted Solution
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
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Customer Service
Thanks for posting on our community forums for assistance with your Peacock subscription, user_mklt8v. I’m really sorry you’re running into this. Especially after doing everything exactly the way you were supposed to. I know how frustrati
Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peac
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Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peac
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Sign-In and Account Management
user_vtte71 Have you tried any troubleshooting through our Xfinity app? It's a great tool to use.
Severe packet loss and latency
I am experiencing significant latency and packet loss in Rockville, MD. The most consistent choke points appear in hops within the **md.bad.comcast.net domain. The issue is clearly not with my equipment. Using the same laptop to access the same internet sites, I have minimal latency and no packet lo
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Hi there, @user_i7va3l! Thank you for reaching out. Our team is able to assist you with this. We can check on the ticket to see where things are at in this process and go from there. We want any concerns resolved as quickly as possible and are glad t
File a complaint- please address asap
During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was
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Thanks for posting on our community forums for assistance, user_vegk13. How are you accessing the emails? Are you using our Xfinity Website or a third-party email client (Outlook, Apple Mail)?
Missing emails
A number of my emails from mid December have gone missing - they weren’t deleted by me. How can they be retrieved?
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File a complaint- please address asap
During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was
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Customer Service
@user_8dq5g3 Do you see a service interruption status on the Xfinity app by any chance?
5 days W/O updates on outage
No internet for 5 days. Everyone else is back up & out except Xfinity. Why?
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Issues with Samsung tv starting on xfinity box
My new Samsung tv will not start on my xfinity box
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X1
Hello @user_j4d7vl Xfi Complete is our modem rental and unlimited data. If you do not believe you need unlimited data then you could remove that portion and just pay $15/mo for the modem rental portion and save $10/$25 a month. Otherwise, all of our
Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
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user_n0hc9y I would try using our Xfinity app to do the activation. Let us know if you're still having issues with this as my team is here to help.
XfinityShawn
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WiFi gateway flashing yellow light
I’m a new user who signed up today, but I can’t get the blinking yellow light to stop after plugging it in and connecting to either one of my two coaxial outlets. We have never used this xfinity tv or internet at this address, so I’m not completely sure the cable signal is coming into the house. Is
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