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@user_960w1u Please send us a Direct Message with your full name and address, so we may get more information on the previous bury. We look forward to hearing from you.
Bury request
I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph
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@desi58 How do I switch back?
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
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If you do get the XER10, here is some info about putting it into a DMZ as a workaround for avoiding double NAT issues so that you can use your own firewall appliance; https://www.google.com/search?q=xer10+dmz&rlz=1C1CHBF_enUS937US937&oq=xer1
Coax-to-Fiber Install with own UniFi router - Bridge Mode?
Our HOA convinced Comcast to upgrade from Coax to Fiber in our community over a year ago and I finally have an install date (Sunday morning) scheduled for my property. I'm an IT professional who 100% manages my own UniFi network and my UCG Max router/firewall is currently connecting directly via my
Question
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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Billing
user_0wax4d I am very sorry not at this time.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hi there, @user_42radb. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having difficulty. We would be more than happy to assist. What is the situation with your appointment?
Xfinity
The absolute worst customer service by far. They need to quit lying about everything. Constantly given the runaround about appointments.
Question
Hey there, @oah, thanks for reaching out through Xfinity Forums regarding your email account. We would be happy to help with your email access. How long has it been since you signed into your Comcast email? Here is a link to our email activity policy
I would like access to my old email address.
I moved, and Xfinity is not a choice in my neighborhood. My email is about 30years old, I am [Edited: "Personal Information"] I am still able to login to the account, and i'm sure all my old mail is missing, but I have some accounts that use my comcast mail to verify me. I see that mail is migrating
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That would be different that marking a message as spam. The link was to assist with reporting other Yahoo Mail users breaking their terms of the service that you come across and how to report it if you happen to stumble upon that situation with Yahoo
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
I have a water well and underground water line near where the cable is currently laying they need to go around the nearby tree to avoid this. Hard to beleive a company would come onto my property and bury a cable without first contacting the landowne
Bury request
I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph
Question
Good afternoon user_tx624j, and thanks for stopping by with your billing concern. I know how alarming it is to be charged something different from what I was expecting for any bill, so I definitely understand where you're coming from! If your bill is
LAST 2 MONTHS BILL IS HIGHER THAN AGREED UPON
I WAS INFORMED AND VERIFIED OUR INTERNET BILL WOULD BE $70.00 WHEN I SIGNED UP FOR IT. . THE LAST 2 MONTHS IT WAS FOR $80.00. WHY?
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Xfinity
The absolute worst customer service by far. They need to quit lying about everything. Constantly given the runaround about appointments.
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Customer Service
@czyxtd We want to thank you for reaching out on the Community Forum for support with your account. We are glad you were able to find the assistance you were looking for. Never hesitate to create another public post for any of your future account and
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.
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Hey there, @user_xntvw8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting the email notification regarding the equipment. I would be more than happy to look
returned equipment
I returned equipment about a week ago from [Edited: "Personal Information"] and was supposed to receive a confirmation email. I haven't received it. Please send me a confirmation of this transaction. Thank you Ellen [Edited: "Personal Information"]
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LAST 2 MONTHS BILL IS HIGHER THAN AGREED UPON
I WAS INFORMED AND VERIFIED OUR INTERNET BILL WOULD BE $70.00 WHEN I SIGNED UP FOR IT. . THE LAST 2 MONTHS IT WAS FOR $80.00. WHY?
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Billing
@XfinityThomasB I pressed Enter on that link you provided, and it says something about reporting emails that "violate Yahoo's Terms Of Service". Is that the same as marking an email as spam? 😕
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
@user_9l0ucx, I can understand you feeling that way since you put a lot of time into your efforts for a resolution. We would not be trying to sell you anything and be focused on the issue at hand. If you would like to move forward, please do feel fre
Worst service ever, customer service is a joke
Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they re
Question
Hello user_cbtktc thank you so much for reaching out here on our Xfinity Forums regarding this Xfinity Public Wi-Fi Hotspot! Are you still able to connect to the Hotspot, but not get online? Are you seeing any sort of error messages when attempting t
Xfinity wifi hotspot down at [Edited]
Dear Xfinity Support Representative, The Xfinity wifi hotspot is down at [Edited: "Personal Information"], as I move throughout the building I use it to continue to have internet and now I can not any more. When it connects, the service is intermittent at best, and usually gives and error. Thank you
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Actually, here is what Xfinity broadband facts for my location says: Speeds Provided with Plan Typical download speed 2278 Mbps Typical upload speed 293 Mbps
Slow upload speed after upgrading to 2GB/sec and XB8-T modem-Looking for help
I just upgraded my internet speed to 2GB/sec with a stated 217MB/sec upload speed and the XB8-T modem. I have performed about 30 speed tests today, all close to: download 892Mbps and upload 38.9Mbps on a MacBook Pro M1 Max plugged straight into the modem using ethernet. I upgraded both get the highe
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Good afternoon @user_gpicz8. Our team can check to see why your service has not been restored. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &bul
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Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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