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Xi6-A not connecting
I received a new Xi6-A. I followed all of the instructions. The box will connect to my TV but not to my regular Xfinity service. I cannot get to On Demand, etc. I’ve tried to factory reset and that won’t work either.
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X1
This is great to hear, and we appreciate you letting us know, user_bnctsj. Thanks, and I hope you have a wonderful rest of your day as well. I will be closing this thread, but please be sure to create a New Public post for any future service needs. M
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Hi there, @SteveR405! You can find an informative FAQ about Paramount + here : https://www.xfinity.com/support/articles/paramount-plus-app Do you have Paramount+ or Paramount + with Showtime?
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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Discount universal Hollywood tickets
Looking to buy discount universal Hollywood ticket as a benefit of gold membership. Cannot find them on the Xfinity site. Can you help?
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Customer Service
Everything else is fine right now, thank you. Have a great day
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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I was able to use the link previously provided by an agent on a computer and it finally worked. Does not work on my cell phone. Thanks!
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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@user_imivu2, I finally was able to redeem it by using a computer instead of my phone! This is the link that worked for me: https://customer.xfinity.com/activate-peacock
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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Please take care xfinity
Waterline damage
This is the third time I am typing this. You must take responsibility in wrecking and destroying my waterline. I have a bill from City of Fort Lauderdale of $1037.00 for a leaked caused by an ungrounded crew for Comcast/Xfinity. My name is [Edited: "Personal Information"] at [Edited: "Personal Infor
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Comcast/Xfinity take care this problem and you customer. It not fair the wreck and damage someone property and walk away.
Waterline damage
This is the third time I am typing this. You must take responsibility in wrecking and destroying my waterline. I have a bill from City of Fort Lauderdale of $1037.00 for a leaked caused by an ungrounded crew for Comcast/Xfinity. My name is [Edited: "Personal Information"] at [Edited: "Personal Infor
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Waterline damage
This is the third time I am typing this. You must take responsibility in wrecking and destroying my waterline. I have a bill from City of Fort Lauderdale of $1037.00 for a leaked caused by an ungrounded crew for Comcast/Xfinity. My name is [Edited: "Personal Information"] at [Edited: "Personal Infor
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Customer Service
@user_wzp6md Thanks for reaching out to us and for the steps you have taken, have you tried jumping on to the awesome Xfinity app to see if it detects an issue or needs to schedule for a technician to come out?
No internet connection
I have been using my gateway for a few days without issue when it suddenly dropped it connection and has not reestablished it. I have checked the cables and restarted the gateway with no change. I have checked the connection troubleshooting tips page and still haven't found the issue. Any advice bef
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user_bnixoh it was a pleasure working with you. I'm glad we could do our part to get Peacock working. Have a good day and enjoy the app 😀
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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Nope. No response. How in the heck do you get help from this company???!!!
"free Apple" Watches scam
I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo
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@user_ppv58g Thank you for working with us and allowing us to put in a ticket to resolve this issue.
I am yet another victim of the "FREE" mobile line that is not free at all.
Upgraded my services last summer and was talked into the "FREE" mobile line. Shortly thereafter I started getting billed for the "FREE" mobile line. Spent HOURS getting the "FREE" mobile line cancelled and all of the charges credited. Literally 9 interactions totaling over 6 hours. Then - TWO MONTHS
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remote backlit not working
The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.
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X1
user_9fmf61, We want to do everything we can to help. I'm sure this has been frustrating to say the least. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click o
Xfinity mobile problems
I was on hold with an agent for over an hour waiting for him and the Xfinity team to issue me a refund for my bill this month. I had been calling and having to discuss a problem with my bill since I started the service. 1. I was promised a free line for a year which never happened. 2. I traded in tw
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Xfinity customer support was able to resolve this for me. The issue was that my account was still linked to a prior address that I had transferred service from 3 years ago. Customer support was able to walk me through the process of unlinking
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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@user_2znvaf Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign
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Returned Flex box but still being charged monthly for box
My husband returned a Flex box at the Battle Creek, MI Xfinity Store in December, but we are still being charged a monthly fee for an unused equipment on our bill. He did not receive a return confirmation, and he handed the device directly to a store representative. How do I get this Flex box and it
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