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Thank you…I was just frustrated 🤨
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
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@user_qf8aat Thank you for working with us, request such as repairing lines do take time, we will continue to look into this! if you can please send us another direct message, so we can continue assisting with this matter.
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Wifi extender battery
Where can I purchase the pro wifi extender battery can not find on web site went to local Xfinity store they don't carry them and would not order for me. Ty
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Customer Service
denisgoulet850 thank you for using the Xfinity Community Forums page to reach out regarding your cable being impacted after the repairs done to your neighbors. Let's get this addressed right away together. I do want to state that the time frame for c
12 day commitment?
Neighbors cable was cut by the electric company about a month ago. They strung a temp. Came back last Friday to lay the permanent drop and cut mine. Contractor scurried off…did not get a locate before digging. i called customer service immediately and pleaded with “Dennis” (fake name) that I have a
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No more retention?
I've been a subcriber for ten years, and until now have always been able to get a good retention offer when my bill goes up. This time, though, support has told me there are no retention offers and the only option is to select another more expensive plan. Is this truly the case now, or is there stil
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Customer Service
10 days and I am still waiting. I have seen Xfinity trucks in Arlington -- do I need to flag them down personally and get them to come and reattach the cable? Irony of ironies: Verizon, who I dropped as telephone carrier to add that to my Xfinity ac
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
Question
user_8e341d Good afternoon! We can easily help get Starz removed. Thank you very much for getting us in the loop. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look a
nothing will let me cancel Starz
A family member subscribed to starz through xfinity without my knowledge. My flex box says I have no subscriptions so I can't cancel it there. I try to use the xfinity app to cancel and it tells me to use the ai assistant to help for that. It gives me instructions and a link so I click the link. Tha
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Hello, @user_wrcurl Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Being charged for a phone line I did not purchase
In March 2026 I canceled internet service provided by Xfinity, I kept the credit card open for the auto payment to cover any closing costs. I was charged $44.10 for a mobile plan i did not purchase, after reporting it Xfinity refunded me $44.10 as there was zero usage and assured me that the line wa
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I requested security PIN around 10 times but never sent to the mobile.. Systems are full of fault as their systems are not working to send the security PIN but xFinity don't have any alternative way to provide the PIN. I am waiting from last one week
SECURITY PIN
I was planning on transferring my service but waited til the service was disconnected. Now I need a security PIN or TRANSFER PIN without getting it text tome since I can’t receive texts. [Edited:all caps]
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12 day commitment?
Neighbors cable was cut by the electric company about a month ago. They strung a temp. Came back last Friday to lay the permanent drop and cut mine. Contractor scurried off…did not get a locate before digging. i called customer service immediately and pleaded with “Dennis” (fake name) that I have a
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
nothing will let me cancel Starz
A family member subscribed to starz through xfinity without my knowledge. My flex box says I have no subscriptions so I can't cancel it there. I try to use the xfinity app to cancel and it tells me to use the ai assistant to help for that. It gives me instructions and a link so I click the link. Tha
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@atucker75 it's definitely your choice. The XER10 just is not made for Bridge Mode.
Ordered 2Gbps symmetrical fiber service, but can't get that with modem in bridge mode
I recently upgraded my xfinity service to 2Gbps symmetrical fiber service. The issue I'm having is that I need to use my own router due to work issues and need to put my current(XB7) modem in bridge mode. Obviously, this stops me from being able to use the full speed of my service due to there only
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Ps5 Connectivity issues
I have multiple gaming consoles hooked up to the wifi right now, but one is refusing to connect, I have checked if it’s pause(it’s not) I have did everything to try to fix it and it’s been 9 days.
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Your Home Network
Thank you very much for reaching out to our team. I will be happy to assist you with any service changes. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if
XfinityJohnG
commented
17 hours ago
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Cancel land line
Would like to cancel land line
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