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Recent enhancement
I got messages last week about enhancements happening in my area and was without service for a few hours. I received another message that the enhancements were completed. Ever since then my service has been worse. Most noticeably when gaming. Lots of lagging and being disconnected once or twice ever
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Your Home Network
Help getting my remote boxes working
Swapped out my very old DVR for the cloud based 4K box and I can’t get the two old style remote boxes to connect.
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Channels and Programming
Internet out
My WiFi connection to my PS5 is not working at all. I have troubleshooted my WiFi, I’ve restarted my router multiple times, I’ve tried boosting my PS5 connection multiple times, restarted my PS5 multiple times, and nothing is working.
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Your Home Network
I understand how frustrating it is to be met with interruptions to your service as frequently as you've described Catchau82, and appreciate your patience with us. As we outlined in our messages, our local teams are aware of the issue impacting servic
Sugar Land TX Outages EVERY day for 3+ hours
We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home. We are unable to get any actual updates,
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Disconnection error
Disconnected after paying $459 and being promised a $266 overcharge credit I am requesting a manual review by a corporate digital care agent or supervisor to restore my service. Last month, I paid $459 toward my bill. Xfinity officially informed me that I was overcharged and issued a credit of $266.
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Billing
@XfinityThomasD Waited all day to be contacted by Xfinity about the fact that after three weeks I still do not have a working home phone number. As is always the case, no one from Xfinity called me. I just call
ridiculous!!
I had xfinity installed almost three weeks ago. I explained before installation that I wanted to keep my home number. I STILL DO NOT HAVE A WORKING HOME PHONE!! I have called several times, each time being promised this would be taken care of. My first two calls lasted 30 minutes each and nothing wa
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set up internet
I need to start a new internet account being the medicare and social security beneficiary. Prior to moving to new location I once had a xFinity
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Line Down
I have a line down from a storm two days agon that has pulled the siding off of my house. I am not able to get a technician out until Saturday and this is not acceptable. I am not able to reach a real human and I am getting extremely frustrated with this. I want this fixed before it ruins any more o
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Customer Service
Unacceptable customer service
I tried to get my phone number switched over to Xfinity, and the agent I dealt with was the absolute worst customer service agent I've ever dealt with. He constantly patronized my wife while I listened on speaker. Then when I asked to speak to another agent because he wasn't helping, he put us on mu
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Customer Service
I can assist you with that request right from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your account. In order to send a direct message. • Click "Sign In" if
I need a cable pedestal/utility box relocated due to planned driveway construction.
I need a cable pedestal/utility box relocated due to planned driveway construction.
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Xfinity’s hotspot settings page says my device is not eligible for public hotspots, but I physically confirmed that my XB7 is broadcasting both “xfinitywifi” and “Xfinity Mobile” by powering off only the XB7 and watching both SSIDs disappear, then re
Disable XB7 public WiFi hotspots
I have Xfinity fiber service with a Nokia fiber ONT connected by Ethernet to a white Xfinity XB7 gateway (CGM4331COM). My ASUS router handles my home network, but the XB7 is still broadcasting the public SSIDs “xfinitywifi” and “Xfinity Mobile.” I confirmed these are coming from my XB7 by unplugging
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Hi there, @user_d42fq8! Thanks for your question about your smart device and cameras going offline. We are glad to further help so all your devices are stable. Do those devices show they need to connect to the 2.4 network only? Do you have 1 WiFi nam
Why are multiple devices (security cameras, smart plugs, smart bulbs, etc) keep going offline???
Multiple devices are offline suddenly for the past few days. I have not installed any new router or devices. I've tried resetting the router, the devices, and unplugged and plugged both to see. I've delete the devices and re-installed them. After router reset, it might function for a short period an
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No Longer Diamond Tier Membership/Have no tier at all
I’ve had Xfinity for 20+ years and used the rewards program for many years and recently the new membership rewards, but for about a month, it says I’m no longer eligible and I’m confused on why?
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Xfinity Compliments
How do i get someone to come look at my property to see if the pile can be relocated?
I need a cable pedestal/utility box relocated due to planned driveway construction.
I need a cable pedestal/utility box relocated due to planned driveway construction.
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Same here. No sound on MLB network only on tv. Started yesterday 9/8 around 3:00 pm EST. I am in PA. Spent 30 minutes yesterday and about an hour today on phone with very nice representatives trying to troubleshoot. Nothing worked.
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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Help! Billing nightmare!!
I cancelled all my Xfinity services over a year ago, and every month I get charged some random amount from $12 to $130. Every month I call, the representative says I don't owe anything, they reverse the charge, and promise it won't happen again. Then every month there is a new charge. Please help!!!
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Plan
user_tfhfor Hello, I am sorry you are having issues porting your number. Has anyone reached out to you regarding this concern?
Xfinity Mobile lost my phone number I have had since 2014
On July 17, 2026, I attempted to transfer my phone number since 2014 from Mint Mobile to Xfinity Mobile. I began activation around 2:00 p.m. After several hours without progress, Xfinity told me to continue waiting. At approximately 8:00 p.m., I received a porting error and repeatedly tried to resub
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Thank you for reaching out to our team about that pin. The only options to receive that transfer pin is either on your Xfinity app or at the Xfinity.com/myaccount site. You can also visit a service center in person, and they can assist with that as w
XfinityJohnG
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Transfer pin
Can't get a transfer pin number.
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