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I completely understand, @user_xa5kxl wanting to get a technician scheduled, and I’m really glad you reached out for help with this. I know it can be frustrating when something isn’t working the way it should and you just want someone to
Home visit
How do I schedule a home visit for a technician to come out? [Edited: "Personal Information"]
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Moving and need to stop service
I am moving on Sunday, July 26, 2026 and need to cancel service that day. What is the process for that?
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Customer Service
Hello user_de2dmz, thank you for reaching out to us for assistance. I am saddened to hear you had such a negative experience, and I would like to take a look and see if I can assist you, or at least review to make sure all has been handled to your sa
The absolute WORST customer service experience
I would never recommend Xfinity to anyone. They made it so hard to cancel service. One rep refused to help me and told me to hang up and call back if I wanted to speak to someone else when I asked for a supervisor or callback from a supervisor. They wouldn’t close account after 3 weeks of trying jus
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user_gh89pl, As many others in the thread have reported, we had some issues with the Xfinity TV service. We worked quickly on our end to get this cleared up. The service should be back up and performing as expected. How is everything on your end toda
Cable is out in my neighborhood
Neighborhood cable is out and I cannot connect to anyone at xfinity. If I call the service number it says the wireless customer I called is not available at this time and the website is useless
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user_4wale6 Thank you for reaching out! Have you visited the Xfinity Membership site to claim your Peacock Premium reward?
Activate Peacock Premium offer showing as "not eligible"
I recently received an email telling me I am now eligible for peacocktv through xfinity. However, when I click the link in the email (xfinity.com/activate-peacock), I am told I am not eligible for peacock premium. I should be eligible since I am a platinum rewards member. How can I activate peacockt
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Hey @user_tludvl, Thank you for visiting our official Xfinity Forums Community support page. Wanted to check in and see if you are still experiencing issues. With the flashing LEDs, that indicates the modem is either connecting to the Xfinity Network
Internet is not connecting
The router will blink from orange to green back to orange to green. Cannot keep a connection.
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@user_azshn0 For concerns with logging in, our Customer Security Assurance team (CSA) can further help. They are able to verify your identity and get your User ID or password fixed. This link shows their contact information and hours, https://spa.xfi
Bill
I can’t get on my comcast account ! They say I have a password but I don’t. I thought I had Xfinity. I have never gotten a bill or anything
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Thank you @EG Good afternoon @user_hk80f4, and thank you for taking the time to reach out to us today with your recent issues. I apologize for any frustration you have experienced in getting your upload speed issue resolved. Our team can review your
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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Hello user_dwmtdu, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I will be happy to assist you with the low hanging lines. I'll need to submit a ticket for someone to get out to your home, I just nee
Report low hanging wire
Roofers came and did some work and apparently knocked some xfinity wires loose, so they are now hanging down pretty low and the cables run long ways down our side yard. We are about to sell our home and really need someone to come fix this asap so we don't have any issues with inspections. Thank you
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moving to house
I am moving into a house, I see wires in basement but not upstairs' I need help ,I work from home and need my services by next week
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Your Home Network
We appreciate your reply! Please send us a private message using the above instructions and we can get started form there!
trigger automated fraud alerts.
I have noticed after weeks of searching the web that my account has been triggered as a fraud alert because I am using prepaid gift cards as payments to my bill. I was notified that now I must go to a store to pay my bill. I have been paying my account for many years with prepaid gift cards and have
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Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo
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Xfinity Stream App
@user_cxsoni Thanks for adding a post to the forum. Has the cable service resumed? The best way to check for an interruption is with the Xfinity Assistant here https://www.xfinity.com/xfinityassistant. It can verify if there is a known issue locally.
Internet is not working [Edited]
internet is working but cable tv is not.. why? is there an outage here? [Title Edited: "Personal Information"]
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yahonza Thank you for reaching out! We did experience a nationwide TV service interruption on Monday. Have your services returned to normal?
Are both cable TV and all forms of Customer Support hard down? Cannot get in touch with Customer Support by ANY means. (Houston area)
My cable TV signal went down about an hour ago (3 PM, CST), but I still have internet (thank goodness)... Have unplugged cable box, let it rest, plugged it back in, no joy. Cannot reach ANY form of customer service - all phone numbers don't pick up, app on my phone refuses to connect (says I don't h
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Good day user_c2g2v4! I know how crucial it is to ensure you're getting your emails at all times, so we'll do everything we can to help get you back into your inbox. As long as you're logging in with your updated password, you should be able to see y
XfinitySeth
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15 hours ago
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Not getting emails [Edited]
I am not getting my emails ever since I changed my password 6-23-2026 with my Comcast email [Title Edited: "Personal Information"]
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