Over the last 24 hours, someone opened an Infinity Mobile account in my name, added it to my vacation condo Infinity cable account, and charged (so far) over $13,000.00 in international calls to the account. Calls, messages, emails and other types of attempted communication with Xfinity has taken ho

Hello Xfinity Customer Support, I wanted to reach out because I've been experiencing significant internet issues ever since work was completed on August 6. For more than five years, I honestly never had any problems with my service. I used to recommend Xfinity to others and would often brag about ho

Hi, we sold our home and we would like to cancel our Xfinity services so the new owner can sign up. We are moving overseas so we will not be using Xfinity.

Trying to use remote home app to arm and disarm but can’t get into app until services are restored

I currently have a 2 TV set up. One newer TV uses an Xi6-T Wireless box with an HDMI cord. An older console TV with only cable in uses an XG2v2-P box. Current set up works fine. I recently downgraded my TV service from Ultimate to TV Plus. As part of the order I was sent a XiD-P box. That was unexpe

my Xfinity app will not load my service plan so i can finish setting up my new modem and router for wifi at my new apartment, it only shows an error screen saying “Something went wrong. There’s been an unexpected error, please try again.” it says this over an dover I have already: Uninstalled/reinst

I was having issues with the internet randomly disconnecting, so I upgraded to an XB8. After switching to the XB8, everything worked perfectly for about two weeks with no disconnections at all. However, the same problem started happening again yesterday. The disconnections seem mostly random, but I’

Subject: UNAUTHORIZED CHARGES AFTER CANCELLATION - IMMEDIATE REFUND REQUIRED I am extremely frustrated and disappointed with Xfinity's service. I explicitly requested full account cancellation and Auto-pay disablement back in February 2026 after moving to South Korea on January 31st, 2026. Agent Joe

I have asked twice for xfinity to cancel my service as I am moving and will be homeless. I called twice because the asinine chat feature only allows for a callback. I spoke with two different people on the same day about canceling by Friday of LAST WEEK. THEY ASSURED ME IT WAS DONE. Tell me why I’m

Hello, I would like to cancel my Xfinity Internet service completely. I tried using Xfinity Assistant, but it only gives me the option to request a callback. I would prefer to complete the cancellation online without a phone call. Please help me cancel my Internet service. Thank you.

Cancel service with immediate effect as relocated to other country.

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