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@user_c1co6r Our apologies for any frustration we have caused you. I will certainly share your feedback on wanting more updates. I’m glad to know the problem is now resolved for you. Just to confirm you were without both your cable and DVR ser
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
I would be happy to cancel the new account @shamsarp Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward t
New Account Created When Switching A Plan
New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth
Question
user_yhhmv3 Thank you for the additional details. I'd be happy to take a look into your billing, and see what's going on. When you get a moment please send us a Direct Message with your name, and service address. Click "Sign In" if neces
Mobile service interrupted for an activation fee that was waived
My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.
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user_8svvkx I am genuinely sorry to hear about the frustration you’ve experienced over the last three months. It sounds like you have spent a significant amount of time and effort trying to get this resolved between calls and office visits, and
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
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Bill and account issue
My bill has been manipulated and I want someone from a retention team to call
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Customer Service
@user_u6sjzf Thanks for reaching out about your concerns for the Disney plus app. Our team is here to help. Does this happen with everything you watch or is it with certain programs? Have you had the chance to restart your cable box?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Getting less than 30 mb download speeds but paying for a 1gig connection
Hello, as the subject states I recently came back over to xfinity, but am getting absolutely unacceptable speeds. I'm currently getting 30mb down, which would seem to mean my internet is not provisioned correctly. This definitely doesn't comply with the FCC's idea of an acceptable threshold for what
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Your Home Network
Peacock activation
I am trying to activate peacock subscription but it is stating account already linked
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Customer Service
Refund
Hello, Back in July of last year I moved from one apartment unit to another in the same complex. I previously had Xfinity so I called customer service to get my account switched to my new apartment. I was told several times over the phone that my previous account would be cancelled & i Noticed today
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Billing
@user_bnixoh Follow the instructions that XfinityRay sent on starting a direct message with support. I did that and within 2 days all was working.
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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change my phone plan
I am currently of out the country and will be for the next 2 months, so I need to change my mobile plan from unlimited data to switch to by the gig. Unfortunately, the app says i am "ineligible to switch to by the gig". Please help me out on this. It would be ridiculous to pay such extraordinary mon
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Customer Service
I just want my service turned back on. I am missing work because of this and it is highly frustrating.
Mobile service interrupted for an activation fee that was waived
My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.
Question
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
Question
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Customer Service
I also need help with this issue
New Account Created When Switching A Plan
New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth
Question
@XfinityThomasA My bill is supposed to be ZERO dollars. It is the free mobile service that comes with internet. It shows the activation was waived on my order statement. I brought my own phone with me. So I was not supposed to have a mobile bill.
Mobile service interrupted for an activation fee that was waived
My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.
Question
Xfinity Support
Cancelling my Xfinity account. I have called in 3 times and they have not cancelled my account at all and this is getting frustrating. There is a bill on my account that is future posted for after I cancelled my services.
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Customer Service
@Again tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
TBN or Charge which is an over the air sub channel in some areas if carried. There is a list to all if you internet search. All American Halftime show . You can also stream online on certain platforms . Best to check the website. Looking
How to watch the All American Halftime show
Hello - Is Xfinity carrying the All American Half Time Show?
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Thanks for reaching out to us we do apologize for any inconvenience, it doesn't sound like you did not have a transfer of service and just opened up a new account at the new location, so we'll definitely need to take a deeper look at your account de
XfinityOrlandoM
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Refund
Hello, Back in July of last year I moved from one apartment unit to another in the same complex. I previously had Xfinity so I called customer service to get my account switched to my new apartment. I was told several times over the phone that my previous account would be cancelled & i Noticed today
Question