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@paj54 I just called it and got through to the menu. Made my way through the menu and got hold of a person. Closing thread due to age.
All my mail did not transfer from comcast to yahoo
Oh my mail did not transfer from my Comcast email to my yahoo Comcast email
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Hello @user_0zwju3, We’d be happy to help by submitting a serviceability ticket to check availability for you. If you could send our team a direct message with your full name and the service address. We'd be more than happy to look i
New service
Hello! I require service at my address yet xfinity is not physically installed at the address. I have called customer service and they said I am in a "dead zone". Am I able to put in an application for service at my address? I see there is a grant to comcast for infostructure upgrades and the closes
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Thank you very much for getting us in the loop on this situation! user_k9c7yc. We would love to help investigate everything to find out what is happening. Could you please send our team a direct message with your full name and full address? Our team
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
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Wire down from truck and box ripped off my new siding
A few weeks ago, while at work, a truck took out my Xfinity WiFi wire and literally ripped the box off my new siding. The fire department came. I was unaware until I came home from work that evening and saw my wire wrapped up tucked behind my shrubs. I call and reported. Fast forward. A tech came an
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Customer Service
So I find the assistance that on the surface seems so helpful is really just a diversion to waste more of my time to no end!
Converted from no contract Business internet to no contract reidential and do not have residential account information
I have been working on this for weeks and weeks to no avail. Here is the issue but it is compounded by the fact that I am alos getting a redundant bill for residential service that covers same period as Bus Internet . But I have no access to reidential account. Here is the overcharge on no contract
Question
After 15 hours on this and no results I am only foolish enough to think that a forum would be helpful, which cosmically the comcast forum does not function in a usable format on the latest Google Chrome browser ( no surprise) and I had to dig up an o
Converted from no contract Business internet to no contract reidential and do not have residential account information
I have been working on this for weeks and weeks to no avail. Here is the issue but it is compounded by the fact that I am alos getting a redundant bill for residential service that covers same period as Bus Internet . But I have no access to reidential account. Here is the overcharge on no contract
Question
Thank you for the fast reply! They did not mention a ticket.
New service
Hello! I require service at my address yet xfinity is not physically installed at the address. I have called customer service and they said I am in a "dead zone". Am I able to put in an application for service at my address? I see there is a grant to comcast for infostructure upgrades and the closes
Question
@user_w0w99j @XfinityCarolyn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after some scheduled maintanince happened in my area but it came back about a month after it was fixed. Happened 3 times in the past hours tonight
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user_bnjt6s, thank you for reaching out to Xfinity Support. We would be happy to help you. When you set up a transfer of service, you will be issued a new account number at the new address. The two accounts should be linked so that your history follo
My move service request was not handled correctly.
I reached to Xfinity numerous times and no one has been able to assist me. I requested a move service request to my new apartment but the representative didn’t set it up correctly. He instead created a new account with a new account number. Yet whenever I log into my Xfinity app it’s says my account
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Hello Aloha69 Very sorry to hear about the situation with your mother. I hope that she recovers soon. Are you set up as an account manager through her online login? If that is set up, this would the best solution to get things closed out.
Disconnect Service
My mother is a customer and had a stroke. She is in a nursing home. I am her POA and have been trying to disconnect her service for weeks. It is impossible to get any help. We are moving her out of her apartment and I am NOT a local to her area. I am considering just mailing her equipment back but a
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I sent in an official Comcast dispute form yesterday and have gotten no response, I also disputed the charges to my credit card company 2 weeks ago with no comcast response. I also sent a copy of the dispute to the Comcast Arbitration email with a r
Converted from no contract Business internet to no contract reidential and do not have residential account information
I have been working on this for weeks and weeks to no avail. Here is the issue but it is compounded by the fact that I am alos getting a redundant bill for residential service that covers same period as Bus Internet . But I have no access to reidential account. Here is the overcharge on no contract
Question
Hello, @user_0zwju3 thank you for reaching out over Xfinity Forums. We appreciate your interest in getting service, and wanted to share this helpful document that shows the distance an address needs to be to our physical network connection to provide
New service
Hello! I require service at my address yet xfinity is not physically installed at the address. I have called customer service and they said I am in a "dead zone". Am I able to put in an application for service at my address? I see there is a grant to comcast for infostructure upgrades and the closes
Question
I was installing mulch and accidentally cut the cable to my home. What followed has been a long series of missed appointments, poor communication, and incomplete work. Appointment Issues: I scheduled three separate technician visits. The first two ap
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disconnect Service
My mother is a customer and had a stroke. She is in a nursing home. I am her POA and have been trying to disconnect her service for weeks. It is impossible to get any help. We are moving her out of her apartment and I am NOT a local to her area. I am considering just mailing her equipment back but a
Question
Hi there, @dmfitz23 Thanks for reaching out to us on the Forums! I'm sorry to hear that your starter kit was stolen, I can assist you further. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Officia
Starter kit stolen
It seems like my Internet starter kit was stolen from my porch before I could pick it up, as it was delivered while I was at work. What can I do to get a new Starter Kit dispatched, or preferably, pick one up from an Xfinity Store?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My move service request was not handled correctly.
I reached to Xfinity numerous times and no one has been able to assist me. I requested a move service request to my new apartment but the representative didn’t set it up correctly. He instead created a new account with a new account number. Yet whenever I log into my Xfinity app it’s says my account
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@user_mg2zxa Our group can assist with getting that change of service accomplished without the need for a call. We see your DM already and will continue the interaction there. Please be reminded that sending unsolicited Direct Messages to an Official
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Need help canceling service
Hi, I need help canceling my Xfinity residential service. I’m moving, and Comcast/Xfinity is not available at my new place. I don’t want to schedule a phone call. Please let me know how to complete this through private message or chat. Thank you.
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