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Outside cable from utility pole is down
The outside cable from the utility pole is disconnected and laying in the ground.
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Customer Service
Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Here you go! Follow the steps below to send us the DM. To send a "direct message" / "private message" message to Xfinity Support: Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pencil and paper) icon The "To:"
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Channels and Programming
@XfinityThomasC How do I DM you?
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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user_wo6oze, Thanks for sharing these details and for your patience. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum p
Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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Accepted Solution
Greetings, @Djdbo314! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service transfer, but you have definit
Account Issues
May 12th, I put in a transfer from my old address, to my new address, for the 15th of May. May 10th, I paid my bill. The 15th comes, I move my things into my home, connected the modem, and I'm thinking everything is fine. As of May 20th, my service was disconnected and I was told that I had a balanc
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hborchew, Hi there! Thanks for taking the time to reach out. I can definitely understand the inconvenience caused by repeated interruptions myself. That’s definitely not the experience we want for you. You've reached the right place. Over socia
I have an open case [Edited: "Personal Information"] for repeated internet outages and need to escalate. Requesting contact from the Digital Care Team.
I have an open case [Edited: "Personal Information"] for repeated internet outages and need to escalate. Requesting contact from the Digital Care Team.
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We would be happy to review your account with you @GRBU2 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper)
Promotion Ending
My promotion is ending and would like to connect with someone about my options.
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user_itovaz Hello and thank you for reaching out via our Xfinity Community Forums. I want to make sure I understand what you’re seeing so I can help. It sounds like this may be about an older Comcast or Xfinity email account and a message about
I have an older version timecast, xfinity.Email, do I need to do anything at this time? I get an email saying i'm gonna text up.The terms might be soam
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I’ve come back again now as my promotion is ending. Can I connect with an agent via direct message?
Promotion Ending
My promotion is ending and would like to connect with someone about my options.
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I have an older version timecast, xfinity.Email, do I need to do anything at this time? I get an email saying i'm gonna text up.The terms might be soam
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@XfinityGabriel I couldn't find any way to actually talk to a person at Peacock or I would have definitely tried there first
Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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I tried clearing browsing data and cookies and using an incognito window. Those things didn't help. The only advice I got from Peacock was a link to the Xfinity instructions for activation.
Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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Hello, @user_2lefzx you'll want to sign into the Xfinity Stream Store at https://www.xfinity.com/yoursubscriptions to view your services and activate your subscriptions.
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Activate
I would like to activate Disney and whatever else is free with my subscription
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