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Xfinity mobile switch scam
On August 2nd we switched 4 lines from AT&T. We did this because the offer was we were to receive $500 per line to pay off remaking phone bslance. All we had to do was upload our last ATT bill and follow the instructions. We submitted that info on August 7th but never recieved our incentive number w
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Plan
Marcus3344 Thank you for the update. Have you had a chance to see if you have access on other devices to this channel or TVs?
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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HI user_hib0pa! Thanks for reaching out on our Xfinity Forum, letting us know you're experiencing similar upstream signal issues on your end. My team is here to help and would be more than happy to further troubleshoot with you. I see you have alre
Upstream Channels not locking
Hi, I need help with a clear upstream signal issue on my XB8. My modem cannot lock the required upstream channels. Upstream channels 1, 2, and 3 all show “Not Locked,” and my DOCSIS 3.1 OFDMA upstream channel (41) is locked but has a symbol rate of 0, which indicates the CMTS has disabled it due to
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Yes, thank you to you and your Xfinity Forum team who assisted with the movie title transfer, billing/credit questions and all other concerns. The main line and chat option can only handle basic type of inquires such as adding or removing services,
Movies in Purchases not available in Xfinity Stream App after new account creation, but still show in Rewards
Movies from Diamond Rewards not available in Xfinity Stream App. There is an old account and a new account - not sure how long the old account will be available, but the new account is about a week into its existence. I've been told by numerous agents that they see the movies and it will take an hou
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The problem has not been fixed. Still no access to ch. 445--Jazz.
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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This exact same thing happened to me!!! and happens all too frequently when I call for help. Either you get dropped, disconnected or transferred, taking a ride on the Xfinity merry-go-round only to wind up where you started. Also when changing servic
Customer Service Puposefully Disconnecting to Avoid Assistance
I have been trying to resolve an issue with being billed for a service that was not provided each time.I've called in the matter has not been resolved.And when being transferred to a supervisor they dropped the call.I have tried to call many times over this past week.And the same thing happens, it f
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Thank you for the link. Right now my 2 accounts are not ready...which is strange because that banner would appear for 2-3 weeks non-stop. I will keep using the link until the next migration train comes along.
yahoo migration banner stop appearing
How do I get the banner below to appear again? I get too spam emails so I've deleted the migration email while cleaning my inbox.
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I am looking for help as to maintaining my internet connection to my Samsung TV
Samsung Smart TV keeps showing Network Status
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Your Home Network
Disputing 4 charges from charges from checking account for $40
I want my $40 back you stole from my checking account. You were only supposed to take $10 for 2 devices NOW WIFI HOTSPOT. YOU STOLE $40. I want my money now! I will never purchase anything from Xfinity ever again. I will tell people about you. You can't be trusted.
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Billing
Hello, @user_haxxc8! Thanks for reaching out to us here on the Community Forum! The first thing I would recommend is resetting the power for your modem and if it is a separate device, your router as well, to see if that helps any. As far as responses
Weak signal from router
Weak signal from router will not allow wireless printer to work MAC address filtering check
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I need help here. All I’m getting is no responses
Weak signal from router
Weak signal from router will not allow wireless printer to work MAC address filtering check
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... Will I be changed to a different email address? ... No. The email address will remain the same. What's changing is where you log in to use the address. Instead of a Comcast/Xfinity page, you'll need to sign in to login.yahoo.com. An
Xfinity's email transition date???
I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????
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user_lqdjqm Thank you for sending us a DM. I'm happy that we were able to assist you with getting those movies transferred to your new account. Have a wonderful rest of your dayand thank you for being the best part of Xfinity.
Movies in Purchases not available in Xfinity Stream App after new account creation, but still show in Rewards
Movies from Diamond Rewards not available in Xfinity Stream App. There is an old account and a new account - not sure how long the old account will be available, but the new account is about a week into its existence. I've been told by numerous agents that they see the movies and it will take an hou
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We cannot print anything on our WiFi printer. One of the possible problems is “MAC Address filtering check. Also signal strength is poor Note: This comment was created from a merged conversation originally titled Connection issues
Weak signal from router
Weak signal from router will not allow wireless printer to work MAC address filtering check
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Weak signal from router
Weak signal from router will not allow wireless printer to work MAC address filtering check
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Your Home Network
xfinity support
I need to cancel my service and have no intention of transferring it as I will be bundling with another provider who I use for my phone. I don't need to hear about any deals or bundling packages as I am content with my current provider.
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Thank you for clarifying, @user_bkn79a. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into thi
Can’t activate router
I get stuck on a loading screen on the app after i click the activate service button (waited 10+ minutes)
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Hello, @user_dla8s2! Thank you for creating a post about your email concerns. Did you get a chance to review what our Expert shared? If so, did that help? Our team remains here to assist you if you still have any questions or concerns :)
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Email lockout
The end of August I was locked out of my email. Then forgot password now and can't even try to get in or change password. Help
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