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user_qjd7x3 Totally get it. Please send us that DM and we will begin investigation.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
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Trying to get my email logged in on my phone through Xfinity. They send me to yahoo. Yahoo asking me to set up an email account. When done I still can’t access my emails.
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Devices
forwarding port 80/443 is not working anymore
I have port forwarding rules setup on my router. They have been working fine for almost a year until today. I used yougetsignal to test and it shows the ports are now closed on my router. How can I get them opened?
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Your Home Network
YW @XfinityRaf !
I need to have the wire disconnected from my house
I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
Need to set up a payment arrangement… need to find out why my account access is restricted as the account holder…
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user_7wilj7 Thank you for trusting my team to help with your Xfinity account. If your needs ever change in the future, we welcome you back to the Xfinity family with open arms ❤️ We appreciate the time you spent as our customer and I hope you have a
Cancel My Service [Edited]
I am so FED UP with Xfinity's "customer service" call center. [Edited: "Inflammatory/Language"] I called to cancel my service and the lady had me on the phone for way over 15 minutes, constantly saying "her system was loading." I told her I'm canceling because I'm moving to an area that only uses a
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This was done without my knowledge or consent.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
Question
Hello, @kcurtis82 Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon I
Maintenance June 2026
Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h
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Adding insult to injury, I was just informed that an Xfinity agent removed the phone number and email address associated with my Xfinity account.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
Question
Who do I need to contact in order to get a pole relocationed.
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
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user_54daa2 while we certainly understand your intention to get ahead of things, our own technicians would still be limited by the new pole not having yet been installed to transfer the lines. That said, this type of ticket is usually addressed fairl
Utility line relocation to new pole
I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.
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I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
voice mail full
Someone tried to call me yesterday and got a message that my voice mail box was full. There are only three (3) saved messages in the voice mail box. My number is [Edited: "Personal Information"]. We have the Comcast Tripple Play for our phone service.
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Billing
Need to set up a payment arrangement… need to find out why my account access is restricted as the account holder…
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Billing
user_dw0viy Appreciate you reaching out! We always want you to have a clear picture of the downtime projections. Are you back up and running now?
Local Internet Outage
We’ve had a local outage since early AM today, the last text update said it would restored by 10:40AM… its now 6:45PM with no update other than there is a network issue… Xfinity assistance is useless as it says for my account there are no issues….
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@XfinitySarawrote: "... Open your web browser and type 10.0.0.1 into the address bar, then hit Enter. This opens the Admin Tool login page ..." That won't work if you don't have the Xfinity app to enable access to the Admin Tool. Try again?
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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Hello, @user_zbr9ee thank you for reaching out over Xfinity Forums. I'm glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention as I completely understand wanting to check on promotion options with the rec
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
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Thanks @EG!Good morning @user_bdevz4. Our team can assist with creating a ticket to have the line removed. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Priva
I need to have the wire disconnected from my house
I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?
Question
Hello, @user_sd0xvq thank you for reaching out over Xfinity Forums. I glad to see our awesome Forum expert @EG was able to get your post moved, and bring this to my attention. Working from home myself, I completely understand the importance of having
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Billing
Need to set up a payment arrangement… need to find out why my account access is restricted as the account holder…
Question