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xfinity rewards account not transferred after having a different plan in same home
I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope
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Customer Service
Porting Comcast Business landline phone number over to Xfinity landline service
I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been on the phone several times for several hours, being bounced around from department to department and no one does anything to help. I am very frustrated because when
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Customer Service
Repair lawn damage
[Edited: "Personal Information"] - Xfinity dug hole in my lawn and it grass needs to be replaced Robert [Edited: "Personal Information"]
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Customer Service
tstack thank you for using the Xfinity Community Forums page to reach out. I understand that you have come across some delays when attempting to access your live programs. It has been a couple of days since you initially reached out, are you still se
Live TV Sports HD
I'm watching the Eagles game yesterday on FOXHD channel 805 and 1029 here in South Jersey and noticed that there is almost like 2 minutes of delay compared to SD FOX channel or the FOX 4K Channel. I even did a Restart of 4k cable box xg1v4 and hit Live TV on remote multiple times. Is this an ongoing
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I am having the same problem. I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been one the phone several times for several hours being bounced around from department to
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
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Email Password Reset - Xfinity NOW - comcast.net Email
I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp
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Customer Service
I have this same issue. I want to cancel my tv streaming, but keep my internet service. I do not want to deal with the hard sell by going to a store or calling. Legally doesn't there have to be a way for us to accomplish this that doesn't require a c
How do I cancel streaming and TV
I want to cancel streaming and TV and just keep internet with Xfinity
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Old data-deleted & locked account preventing new account & services
I previously cancelled my account 12/20 and requested data deletion 12/28 Tried creating new account yesterday 01/13 using same name & address but different email & phone number which immediately malfunctioned when I tried to order new services. I requested data deletion for the new account this mor
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Good afternoon @user_dirdqg, and thank you for reaching out on our Forums with your frequent service interruptions, as someone who works from home, I completely understand where you are coming from and how frustrating interruptions can be. We'd be ha
Weekly outages for 1 month
Comcast has been having weekly performance outages for one month now. My husband and I work from home. How long do anticipate having these outages? Its impacting our work.
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Hey there, @user_je148n. Thank you for allowing our team the opportunity to get things fixed for you. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this en
No support from xfinity customer care at all.
I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi
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Moved to a new townhome that only accepts Xfinity but has no distribution box on my unit
I’m missing internet for almost a month already because my new townhome doesn’t have an Xfinity distribution box. The Xfinity person that was scheduled to install the internet on December 2025 said he opened a ticket with the specific team but I never heard back and it’s been 2 weeks already. Can yo
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Customer Service
i was told i would get a $200 rebate for each line i opend with them. never got it. i think they lie.
Billing Error: Device and Military Discounts Not Applied as Promised
Dear Xfinity Customer Support, I purchased two Apple iPhone 16 Pro Max 256 GB devices at the Xfinity Store located at 1160 Temple Ave, Colonial Heights, VA 23834. At the time of purchase, the sales representative informed me that I would receive a $16.66 monthly discount on each device. However, aft
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Weekly outages for 1 month
Comcast has been having weekly performance outages for one month now. My husband and I work from home. How long do anticipate having these outages? Its impacting our work.
Question
good luck with that i cannot get my military discount applied i must have spent at least in total 4 hrs trying to no avail. i have had several ticets taken out and none of them have done anything. i removed one phone from my account and now the one
Billing Error: Device and Military Discounts Not Applied as Promised
Dear Xfinity Customer Support, I purchased two Apple iPhone 16 Pro Max 256 GB devices at the Xfinity Store located at 1160 Temple Ave, Colonial Heights, VA 23834. At the time of purchase, the sales representative informed me that I would receive a $16.66 monthly discount on each device. However, aft
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No support from xfinity customer care at all.
I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi
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I ended up calling 5 times to resolve this. 5th time asked for a supervisor. Went back and forth and then she finally issued a credit. Not for the technician fee but for being a long term "diamond" customer. I dont know what has happened to xfinity a
Credit for technician fee
Was charged for a technician to come out and swap their faulty brand new TV box. I tried the assistant twice with no credit or explanation. Called and was on hold for most of the 40 mins. They raised a ticket which I was notified via text to then have it closed before the guy on the phone was done e
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I am going through this myself. 5 or 6 phone calls later and still can't get to the site to print one off
100stew
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PLEASE send me a prepaid label to return equipment
I see I am not alone with this issue: I canceled my service almost 2 months ago and still am unable to generate a prepaid label to ship back equipment via the xfinity.com/returns page. I've called numerous times and was informed that either a) the prepaid UPS label is on its way via USPS, OR b) I ha
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