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user_r8uokh I appreciate you keeping us posted. I'd like to take a closer look at your account and make sure everything looks accurate on my side. Please send us a direct message with your full name and complete service address to “Xfinity
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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Unable to access account details and pay my bill.
I received notice that my bill was due, and upon logging in to pay said bill, I am met with an error screen any time I try to access my account details. When trying to use the Xfinity mobile app, I am show a message saying access not authorized, and that I must be an Xfinity user to enjoy the servic
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Sign-In and Account Management
I will be more than happy to help with your email concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Never received message to change Comcast email to yahoo
I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel internet service
I have moved from your service area. I need to cancel services I cannot use any longer since, 9-1-26.
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KM1062 thank you for using the Xfinity Community Forums page to reach out. Did you have a specific question or concern that we could look into for you today?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_n49iv3 @XfinityDemetrise Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Request for Network/Plant Escalation – Repeated WAN Outages Documented With Xfinity Gateway and Independent Monitoring
I have an ongoing intermittent packet-loss and WAN-disconnection problem that has persisted through modem replacement and multiple troubleshooting efforts. I am now using an Xfinity-owned gateway and have assembled a detailed evidence package with timestamped Firewalla monitoring, DOCSIS statistics,
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Delete xfinity user id and Comcast account
Please delete [Edited: "Personal Information"] I am no longer a customer and the email is causing problems.
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@user_lw8xt0 Not Accessibility/disability related. Moved to Customer Service.
I need to add nfl red zone!!!!!
I'm trying to add the More sports package for 9.99 that includes nfl redzone and I keep getting a "sorry about that we had a problem with our site" message. What the heck is going on. The games are starting now!!
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Xfinity requires a refundable deposit when activating services, which is credited to your account after 12 months of on-time payments. If you cancel your service, the deposit is applied to any remaining balance. A refund is issued within four to six
Start up deposit fee.
When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.
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user_76561c Thank you for reaching out with your concerns! To unlock the second eSIM the phone needs to be unlocked. Xfinity Mobile phones normally unlock withing 48 hours of being paid off. You can find more information here https://www.xfinity.com/
Unlock the esim capability
My new iPhone 17 has the esim support locked so i can not add a second esim for data only when traveling to Europe. Can you tell me how to unlock the phone to support a second esim for data only support.
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I did those things and still not loading. I did go through my older deleted files from the previous weeks but they were just that, ones that I had deleted-none of the inbox emails.
Inbox not lowding
My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.
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Diamond Member Requesting 6-Month Phone Credit After Outside Infrastructure Failure for almost a year
Hi, I am an Xfinity Diamond tier customer and I need assistance getting a retroactive billing credit for a service Xfinity failed to deliver due to broken infrastructure. I have called, chatted, went to the store due to channels not coming in, dropping wifi service, lagging remotes, and no dial tone
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Billing
I reviewed it on the website prior to placing the order
Start up deposit fee.
When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.
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@XfinityRichard Still cannot connect to IMAP server with Apple Mail using iMAC OS Tahoe 26.6.2 My IP v4 address is: 73.18.162.124
Outgoing Mail Server Not Recognized
I have used Comcast as my ISP for over 20 years with 3rd party apps Apple Mail & Outlook with no problems. Now, all of a sudden Comcast does not recognize my outgoing mail server in these apps. My Xfinty web email works fine. When I tried to re-add my Comcast account into the 3rd party apps it will
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@lisamunk Okay. Thank you. I am sorry. I definitely need an answer on this. Spent over an hour on the phone with Xfinity rep only to still have this problem. Thank you. Is your Inbox full?
email issue
I am not receiving emails sent to multiple recipients, even as little as myself and another person. It is not going to spam. I am not receiving it at all. The senders are not blocked. and it just started yesterday. These are work emails and everyone else is receiving them but me. Please help.
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Okay. Thank you. I am sorry. I definitely need an answer on this. Spent over an hour on the phone with Xfinity rep only to still have this problem. Thank you.
email issue
I am not receiving emails sent to multiple recipients, even as little as myself and another person. It is not going to spam. I am not receiving it at all. The senders are not blocked. and it just started yesterday. These are work emails and everyone else is receiving them but me. Please help.
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@Kfaivrw I was hacked yesterday, now some emails are going to trash instead of inbox. I deleted all cookies, but still a problem Delete cookie and cache Sign out of your account Close your browser Open your browser and start a new sessi
emails going to trash instead of inbox after spam attack
I was hacked yesterday, now some emails are going to trash instead of inbox. I deleted all cookies, but still a problem
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Platinum customer- expiring mobile promo and loyalty options
Hi there, I’m a longtime Xfinity customer and currently a Platinum member with 1 Gig Internet and five Xfinity Mobile lines. I’ve been very happy with the service and would prefer to keep everything with Xfinity. My current $40/month Xfinity Mobile promotional credit is expiring, which will increase
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Billing
Try activating it using their Xfinity app; https://www.xfinity.com/support/articles/activate-xfi-gateway-app https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices?linkId=137017738
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gateway setup
wont connect, but the light is solid red. retail store people told me to replace a new one
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