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SherpaDoug, I wanted to circle back to see if you've had any updates. Did you reach out to CSA as @Latoque suggested? If so, any changes on your end?
email not arriving
My account has stopped receiving emails. I can still send emails, which arrive promptly. But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message. They jus
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Hey there, @user_xp4zxo, thanks for reaching out through Xfinity Forums regarding your email concerns. Did you reach out to our Customer Security Assurance Team as suggested by the expert?
Legacy Comcast.net Email Server Sync Freeze Since June 16 – Rejecting External Mail
Hello, My comcast.net email address has been dropping the vast majority of my incoming emails since around June 16th. To give context on the severity, I typically receive hundreds of emails per day; now, I am lucky if I receive 10 to 15, and I am deeply concerned about missing critical emails. This
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Charged after cancellation
I talked to a representative who ended my service. The next day I was billed for a monthly rate that was higher than its been before. Will I be refunded for this charge?
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Devices and Equipment
Good evening @user_bev615, and thank you for reaching out on our Community Forums regarding the issues you're experiencing with your Fox News channel. We appreciate you bringing this to our attention. I understand that you've mentioned trying all o
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
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This is a widespread issue for customers who claimed this offer shortly after 12 pm EST. For example, I can see the offer under "Your redeemed benefits," but when I click on the "Visit Dave and Busters" button to retrieve the gift card I get the err
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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That is very odd indeed. You should be able to follow the directions through the How to: Direct messaging within the forum | Xfinity Community Forum link on how to send us that direct message.
Bill went up by 44%?
Hello. My I went to pay my internet bill, and noticed it went from 100 to 144. I think my contract may have ended. I would like to lower my speed to 1 gig, and the xfinity assistant told me there was a 5 year guarantee price of 70 dollars a month. I am interested in this. Sorry for posting this here
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If you visit this link https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage, you will find the process to clear the locally stored data on your X1 device, which can help clear up general issues with third-party apps on X1.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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You previously performed a speed test which shows the delivered speed to the home at 119% @user_99d8f7. That indicates that the Internet subscription is being delivered and that the modem does support your specific speed tier. We do not provide compl
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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Thanks for reaching out and providing those details @ap_111111. I can definitely understand how frustrating that is, especially when it prevents you from messaging Android users. A few quick questions: When did you first notice the issue? Di
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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Are you providing extenders? And how do I know if the modem that I have supports the speeds that I’m paying for?
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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Thank you for trying, user_wb1efd. The reward may be available in limited quantities or for a limited time, which can occasionally affect availability. We'd be happy to take a closer look. Please send us a Direct Message.On a Desktop: Make sure you&r
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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Thank you for allowing us to help with your billing concerns, user_lst79r. To recap, we found that the remaining balance reflects charges for services provided from February 14 through February 23, which was the date the account was disconnected. Bas
Collections Calling Despite Returned Equipment A Year Ago
I'm receiving collections calls for "unreturned" equipment despite having returned the equipment in person to Xfinity in June of 2025. I have my return receipt as verification thanks to the kind employee to alerted me upon my return that "Xfinity likes to say they never received the equipment and wi
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Landline voice mail not working
Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e
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Home Phone Features
For anyone else reading this post. My billing issue was resolved here. It was nearly impossible to get help from various agents, but using this forum was very helpful. Thanks Comcast
Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill. At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services whil
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Crunchyroll, I have tried many times to reset, refresh, and clearing the memory. However it continues to not work. It does work on my other x1 box but I try not to use it too often due to concerns it will also stop working.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_wjpb34 Thanks for reaching out to us about the service interruption. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and
Outage in PG County MD
Is there any update on the cause of the outage or when it will be resolved?
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Thanks for getting back moo me. I logged in with a different device and the same thing happens, Internal Server Error.
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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user_8bz00z, I wanted to follow up as promised, but I don't see that there has been any change. That said, I wanted to let you know we still have an eye on this, and we'll follow up again.
TRULY MAD AT COMCAST [Edited]
For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis
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Thank you for reaching out here, and for taking those steps already. Does that win 10 have the most up-to-date firmware?
Streaming error on a Win PC wants me to clear cache TVAPP-00114
Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email. I do get streaming access and email through my laptop.
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Hello @zhappychef and thank you for posting your concerns and sharing your experience on our Xfinity Community Forums! We can certainly understand wanting to receive timely notifications for Xfinity Rewards opportunities. 😀 If you're not
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Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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