Xfinity Community Forum

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This was offered on a call. I asked whether there would be a charge for the visit by technician. The associate said that there would be no charge for the initial visit.

user_ufo8rv

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24 hours ago

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Unethical and Deceptive Xfinity Customer Services Practices

A gentleman submitted the post below in 2024. I experienced exactly the same thing last week. I am sure I am not alone. It absolutely shocking that Xfinity allows their customer services representatives to engage in such Illegal and unethical business practices and refuse to take corrective action t

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New Contract: Glaring Billing and Account Status Errors

Hi, We have been Comcast home consumers for over thirty years. On December 15th, we signed a new deal for 1 gig monthly internet and TV Plus. I can provide the contract receipt if helpful. However, our Xfinity online account wrongly reflects our TV plan as the Core Plan, as opposed to the TV Plus pl

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Billing

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user_ufo8rv, Hi there! Thanks for reaching out. I can understand the importance of relieving what was promised as a consumer myself. This is definitely not how we want you to feel. You've come to the right place. Over social media, we are a team of e

XfinityGabriel

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24 hours ago

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Unethical and Deceptive Xfinity Customer Services Practices

A gentleman submitted the post below in 2024. I experienced exactly the same thing last week. I am sure I am not alone. It absolutely shocking that Xfinity allows their customer services representatives to engage in such Illegal and unethical business practices and refuse to take corrective action t

Question

user_klgl7v thank you for using the Xfinity Community Forums page to reach out. Were you able to follow the link @BruceW shared to get your seasonal plan setup for your video services?

XfinityMarcus

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24 hours ago

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How do I put my Xfinity TV on vacation mode from 12-30-2025 to 4-22-2026?

Put tv on vacation mode

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Hello, I was offered free installation. I was then charged $100 fee. They refused to later acknowledge the initial offer of free installation. The company uses deceitful practices.

user_ufo8rv

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24 hours ago

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Unethical and Deceptive Xfinity Customer Services Practices

A gentleman submitted the post below in 2024. I experienced exactly the same thing last week. I am sure I am not alone. It absolutely shocking that Xfinity allows their customer services representatives to engage in such Illegal and unethical business practices and refuse to take corrective action t

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@XfinityJosephA thanks! I would suggest updating the email to mention that, it doesn't mention this at all or any other caveats. I will check again in 2 billing cycles.

user_tf3p9z

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1 day ago

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I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

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OK so I managed to unlink my old account using the Xfinity app, however I am still unable to add a mobile number to my current account as it still gives the error that it's linked to an active account.

user_1dpdzj

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1 day ago

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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@XfinityJeniece congratulations for being the worst customer service in the world. you all should be very proud NOT

user_q857xd

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1 day ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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user_1dpdzj Thank you for letting us know you already went through the unlinking process outlined on our online article. It sounds like you may have an older account that you are trying to unlink, and it's failing. In this situation it is recommended

XfinityMartyR

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1 day ago

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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@XfinityFrank I can’t wait to leave Xfinity when they replace there customer service with normal people and live in North America I may return as a customer. you present customer service lies on all calls and chats and nothing gets done.

user_q857xd

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1 day ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Hello, @user_dla Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the

XfinityThomasC

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1 day ago

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Getting internet service for new housing development

I have made several attempts to have xfinity provide service for a new residential subdivision in Amherst NH. We are the first home off of a shared driveway that is just over 300 feet from County Rd in Amherst. I know that xfinity services homes on Country Rd. I have explained this to xfinity servic

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No worries, @user_u3v6ey! Let's see what else we can do to help you fix this :) It’s frustrating when you’re expecting that "beep" and it never comes, especially if you’ve missed a few important calls because of it. Usually, this is

XfinitySara

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1 day ago

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Call waiting

My call waiting is not working on my landline

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I am also trying to add a mobile phone number to the account on my current address but I get the error that "Mobile Number is already linked to an active account", presumably because this old linked but no longer active account still exists.

user_1dpdzj

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1 day ago

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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Xfinity committed fraud

I was told I was getting free phone. But was charged $400. Filed fraud case with BBB

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Devices

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Getting internet service for new housing development

I have made several attempts to have xfinity provide service for a new residential subdivision in Amherst NH. We are the first home off of a shared driveway that is just over 300 feet from County Rd in Amherst. I know that xfinity services homes on Country Rd. I have explained this to xfinity servic

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Customer Service

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Hello, I tried following those instructions but am not able to. Once I click on it I get this message: Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.

user_1dpdzj

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1 day ago

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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@user_1dpdzj I'm sorry to hear you experienced some issues while trying to unlink your accounts. Can you log out and back in to confirm if it removed from your last attempt? Just to confirm, Did you follow the steps in this link https://www.xfinity.

XfinityKei

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1 day ago

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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user_qggfv3 Thank you again for sharing your experience with us and allowing us to investigate the account to help locate the agent. We will make sure that your experience is addressed. If there's anything else that we can help you with please creat

XfinityPaula

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1 day ago

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Customer service bribing and spamming

I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then

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Hello, @user_tf3p9z how are you? Thanks for the post about the $10 Auto Pay discount! It can take up to 45 days or two billing cycles to reflect on your account. It does not usually take that long, but that's the longest it can take. So, you will wan

XfinityJosephA

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1 day ago

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I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

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Need Help Removing Old Linked Account

I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.

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Sign-In and Account Management

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