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@user_3qn4yq We would be happy to take another look at this issue for you! This would be the best steps to get this resolved for you. Since it has been a few days, if you can please reach back out.

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

Question

I've been having this same issue for three weeks. I never received an activation email and there is nothing to click to activate hulu or Disney+ when I go to xfinity.com/your subscriptions.  Today Xfinity resubmitted my plan and I still got no

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Can’t activate Hulu and Disney.

Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?

Question

I have already done this, but it did not work. Any other suggestions?

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

Question

Oh, excellent, @DreamSayerZ! Like what's seen here? Glad to hear that worked. Let us know if you need anything else! We remain here for you :)

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

Question

@XfinitySara​ I think I figured it out. My inactive account was set as default. I made current account active and unlinked the old accounts.

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

Question

Pay account

Account closed. Pay bill

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Did you resolve the issue ?

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comcast.net

why can i not access my comcast.net email

Question

@user_3qn4yq Thanks for reaching back out! I would be happy to check on the outside wiring issue for you. Can you please reach out through Direct Message with your full name and address, so we can look into this for you?

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

Question

Oh, no! Thanks for meeting us here in our community about your WiFi extender order, @DM145. You're right, it shouldn't take that long unless they are on backorder, but you would've been notified. I'll be happy to look into this for you. In order to d

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Long Shipping Time for WiFi Extender

I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days

Question

We appreciate the post with your account questions and concerns, @DreamSayerZ. Thanks for reaching out! Of course, the Digital Care Team is happy to take a closer look and help in any way possible. First, to clarify, have you already run through the

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

Question

@XfinityAngie​ - nothing has been done about this cable. I am still getting the run around from Xfinity.

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

Question

Thank you for reporting this to us, @user_xpyxcj. We'd like to forward further details on to the appropriate leadership team for review. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first si

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Technician Arrogant

I called this number, [Edited: "Personal Information"], at 1:28 PM CST on 05/19/2026. The representative’s name was Shabham. He behaved very arrogantly, yelled at me, and hung up the phone.”

Question

Hey there, @jungbin, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to help you with checking your account is set up correctly. Can you please send a Direct Message with your full name and your full address?

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Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

Question

Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

Question

9

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Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

Question

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@XfinityJanelle​ I did as you said. I received a basic response for info, and it took me 4 minutes because of a minor issue in my home.  Since then, I have been trying for almost half an hour, and no one has responded.  I can't close this

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Bury Cable

I started Xfinity internet on May 1. The tech said someone would be out to bury the cable within 14 days. No one has come out yet. I need this buried. How do I get this done. Checking status has not changed at all.

Question

Hello, @user_bfhepg Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question

Long Shipping Time for WiFi Extender

I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days

Question

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