Xfinity Community Forum

Thanks for the additional information. We can help with this concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In"

XfinityDilary

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17 hours ago

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ML

WORST CUSTOMER SERVICE EVER!!!

They made numerous mistakes. And they are the rudest company I have EVER talked to!!

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Box Open on Telephone Pole Across from house

A box on the comcast line feeding into my house from the street is popped open. I havent had any service disruption but it looks to cause an issue in the future. How do i report this?

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Customer Service

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Thank you for sharing your experience, have you still not seen any other signs of improvement with additional testing?

XfinityMarcus

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17 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Web cam

This past friday before the update Comcast did had 5 web cam working just perfect Internet came back on and now I only have only 2 who's working they the the message that i got is OFF LINE too kept them back on I don't know how to do it I am out out town and can not look at my cam thank you for your

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Your Home Network

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Moved here.

EG

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17 hours ago

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i paid my past due bill

i paid my past due bill 2 days ago why isn’t my service back on?

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user_rpo86u Thanks for letting us know! If the TV box is stuck on the Welcome screen and showing a ‘C’ on the display, we’d be happy to help troubleshoot this with you. Have you already tried unplugging the box from power for about

XfinityDilary

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17 hours ago

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C is displayed on cable box

Tv just say welcome box has a C on display

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Thank you for reaching out @user_svv75x , and I apologize for the confusion with the equipment return. Please send us a DM with your full first and last name and your complete service address. Once we locate the account, we can review the equipment a

XfinityRichard

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17 hours ago

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Wrong return item, please correct

I was sent a replacement gateway that would not activate, along with a Wi-Fi extender I did not request. I have since been told to continue using my original XB7 gateway, which is working correctly. Your equipment return system has selected my active gateway, serial number ending 6DA9, for return. T

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After that, I called customer service again. I was told the appointment had been moved and someone would be coming at 2:10pm. At 3:45pm, I called again asking if someone were going to come out or not. I had things I needed to take care of and could

user_hwwic5

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18 hours ago

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Customer Service is a Joke

My internet went out. First was connected to a representative through the online chat feature. This person was short, condescending and rude. They had me repeat steps several times - told me to check cable connections were tight at least 3 times. Minutes after asking the previous time. After telling

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user_hx5ndp, Thank you for creating a new post. I'm sorry to hear you've had some trouble getting the help you need. I understand you want confirmation on some recent changes, and I'll be glad to help. I ask that you reach out privately so we can cov

XfinityVianney

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18 hours ago

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You constantly email about sharp increases in my internet plan

PLEASE CONFIRM THE FOLLOWING. Early this week I locked in five years of a 300 mbps at $45 per month. I also switched my phone fro T-Mobile to Xfinity.Since Xfinity [Edit: Inappropriate Language] everything up, I MUST HAVE EXPLICIT CONFIRMATION THAT MY OLD SERVICE IS TERMINATED AND MY NEW PLAN IS IN

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Does the new gateway light up at all, just want to make sure the power outlet itself is working properly?

XfinityQuemekia

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18 hours ago

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Router issues

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

0

U

Wrong return item, please correct

I was sent a replacement gateway that would not activate, along with a Wi-Fi extender I did not request. I have since been told to continue using my original XB7 gateway, which is working correctly. Your equipment return system has selected my active gateway, serial number ending 6DA9, for return. T

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Cellphone

Please stop sending me messages about my phone bill i was approved by a promotion no bill for a yr

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Customer Service

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@XfinityThomasD Sorry, I went to the wrong link

usernamestar

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18 hours ago

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Cancel Xfinity

Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026. I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service. I am requesting a complete cancellation, not a temporary suspe

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usernamestar Thanks for submitting a post. We can assist with the cancellation order and any questions you may have. I see you've sent us a direct message as well. Please return there and provide your name and address to get started. Please a

XfinityThomasD

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18 hours ago

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Cancel Xfinity

Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026. I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service. I am requesting a complete cancellation, not a temporary suspe

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Hello @user_6n622t! Thank you for reaching out to us on our community forums. A bill increase after a promotion expires can definitely come as an unwelcome surprise. I understand you've already attempted to get assistance through chat and are now rea

XfinityAldrik

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18 hours ago

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Customer service

Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase. I cannot afford the minimum payment required for reconnection, and the automated chat assistant will

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

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U

Pedestal box relocation

A pole fell down in my driveway and I got them to relocate the pole so I could make a larger driveway, I talked to the xfinity guy about also moving the pedestal box so I could widen my driveway and he said it should be no issue but they never did that, you put it all back in the same spot and 10 fe

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I am trying to activate peacock premium plus. It says my Xfinity account is linked to another peacock account. I do not have another peacock account. there is no option to unlink the account because it’s not yet activated. This happened after gettin

el_jeffe2

replied

18 hours ago

to the conversation:

0

ML

WORST CUSTOMER SERVICE EVER!!!

They made numerous mistakes. And they are the rudest company I have EVER talked to!!

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U

Hi, when I checked there were no outages in the area. I went to the store and got a replacement router in case that was the issue but when I try to setup my new router it won’t connect.

user_j9062s

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18 hours ago

to the conversation:

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U

Router issues

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but

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Thanks for reaching out with your mobile trade-in experience, although our team is limited when it comes to mobile accounts. We'll be more than happy to look more into it @user_hfts60. We want to do what we can to help you get this squared away. Send

XfinityQuemekia

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18 hours ago

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Never cancelled order

Spent 45 mins on phone to cancel an order as they didn’t apply a trade in credit, was told it was cancelled, then the product was dlvd the next day. Called, waited 45 minutes to try and get a trade in credit and was told nothing they can do. This service is TERRIBLE!

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@XfinityJeffB Darn echoes...... 🙄

EG

commented

18 hours ago

to the conversation:

0

U

Router issues

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but

Question