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Hello, @user_axfy4r. Thank you for creating a post within the Xfinity Community Forum regarding your concerns. You've come to a great place for support! Our Digital Care Team can address anything account related, from service(s) and equipment, to bil
Horrible company
This company will rip you off if they can make sure that you know what you’re getting before you pay for it cause any chance they have they will rip you off and take your money and have a lot of excuses for it.
Question
Hello @user_t4ah86, thank you for bringing this to our attention. I would like to let you know that unlike traditional technician visits our cable burial appointments are tentative. The team that works those orders aims to have the work completed wit
Bury cable line
On 5/15 or 5/16 I was notified via text that there was some disruption in service. I was not home; reported nothing to you. I returned 5/17 to find a cable hanging from the pine trees in our front yard. I have been trying for two weeks to get someone to come and bury the cable. On 5/28 and 5/29 some
Question
Deleted all last watched and now working like it should. This will probably keep happening from time to time now. Performance just keeps getting worse, and there’s absolutely positively no customer service
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity is punishing me for being a 30 year customer
I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seein
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Horrible company
This company will rip you off if they can make sure that you know what you’re getting before you pay for it cause any chance they have they will rip you off and take your money and have a lot of excuses for it.
Question
Bury cable line
On 5/15 or 5/16 I was notified via text that there was some disruption in service. I was not home; reported nothing to you. I returned 5/17 to find a cable hanging from the pine trees in our front yard. I have been trying for two weeks to get someone to come and bury the cable. On 5/28 and 5/29 some
Question
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Customer Service
Hi there @user_ox4o3a Thank you so much for reaching out on our Xfinity Community Forum about your billing concern. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. Please
Caught on Recorded Line: 11-Hour Runaround / Deceptive Account Churning & Fraudulent Streaming Bundling
I am a 70% disabled veteran and a loyal customer who was officially upgraded to Diamond Tier Status today. I have been fighting to lower my bill (which spiked from $50 to $124) since 4:30 AM today across 5 separate attempts this month. I am completely finished dealing with chatbots, broken modmail t
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Caught on Recorded Line: 11-Hour Runaround / Deceptive Account Churning & Fraudulent Streaming Bundling
I am a 70% disabled veteran and a loyal customer who was officially upgraded to Diamond Tier Status today. I have been fighting to lower my bill (which spiked from $50 to $124) since 4:30 AM today across 5 separate attempts this month. I am completely finished dealing with chatbots, broken modmail t
Question
Hello, @user_o9aaib! Thank you for creating a post with your service concerns. I'm sorry to hear about the loss of service, and would be more than happy to take a closer look at things today to see if there's anything we can do to help. Though, I rea
Internet
It was crew in my subdivision dropping orange wires yesterday and ever since then my router has no internet, Xfinity is telling me they can't get a Tech for 3 days
Question
user_cg6qld Thanks for reaching out to us about the watch situation. I can understand not wanting to have to reach out for the adjustment each month after getting a watch you didn't want, and returned it. I would be happy to get this fixed for you so
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and
Question
Concern moved here to the E-mail help section.
how do I get my Comcast email
I have had a Comcast email since Comcast was first started. I am not receiving anything now. What's wrong? I used that email for all my logins on streaming sites and when they want ID I can't retrieve the code they send.
Question
Post moved here to the Xfinity Compliments section.
Jatin is awesome
Jatin was a Great customer service agent and I was not able to leave them a review/do survey because I was texting them through Xfinity. I want to leave them a review. Jatin was amazing! :)
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user_majv3k, Hi there, I really appreciate you taking the time to share this. I can absolutely understand how disappointing this experience has been. Especially after reaching out multiple times without getting the clarity or support you were
Customer Service Email
I recently messaged on the support chat and also called customer service twice regarding concerns with my plan pricing. I tried sending an email regarding my terrible experience however the only email address I could find bounced back. Offering new customers half priced plans compared to loyal custo
Question
@user_a57tfw Could you please explain how I can assist you with you? I wasn't able to understand what you previously wrote.
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Privacy invasion
By electric rico lot on vitmrginia usa business bought by it. Hack pusher potable drugging thugging for the aka land sales
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