Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (497K)
New apartment listed as business address
Hi, I'm moving only 5 minutes from where I currently live. I'm an Xfinity customer currently and I think that my new address is also within Xfinity's zone - I'm in Baltimore City, so most areas have Xfinity accessible. However, my new apartment isn't listed in Xfinity coverage when I look up the add
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Order in progress ?
I placed an order to replace my DVR set top box a week ago, I have received two Xumo boxes but no DVR, On my Devices page it states order in progress and implies delivery yesterday (07/13/2026) but I have not received a tracking number or any indication my order is being processed. Would love an upd
Question
Concern moved here to the Customer Service help section.
Contacting corporate to file a complaint
I have waited EIGHT weeks for the fiber optic line to my newly built home to be fixed! No internet, WiFi or TV. I have visited the Lafayette, IN Xfinity office many times. Keep getting the same answer that the repair service is contracted out with NO WAY to find out when my service will be fixed! I
Question
Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
yes, just yesterday.
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
Hi there @user_h719ew Thank you so much for reaching out on our Xfinity Community Forum about issues with peacock premium. I'll be happy to assist. Can you confirm if you recently added your internet package?
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
i have the same problem with Paramount+. Picture fuzzy, every 2 minutes buffering, picture is freezing. Just connect my service 07/10/2026 in Cumming Ga. 30041.
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
this happened to me too! canceled 6/30/2026. then i get billed and call, they claim that they do have the request for returning the equipment but the cancelation was not finalized. so why would i be sending the equipment back if i was keeping the ser
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
Question
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
•
Customer Service
I, too, am frustrated with to situation! Every time I log in to my emails it takes forever because I’m getting messages stressing the need to upgrade. When I try to follow the instructions I always end up with a negative message, telling me to
Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
Question
@XfinityTommy Message sent.
Cable Line Burying
My cable line was cut by ITG when burying my neighbors cable line for BPW Fiber. It was replaced 7 weeks ago by Xfinity, but my cable line is still in my yard, wrapped around a tree in my neighbors yard, up and over my neighbors driveway where it has been at multiple risks of being hit by delivery v
Question
Good afternoon, @user_i2 . First, I want to sincerely apologize for the frustration you've experienced. I can certainly understand how upsetting it must be to deal with your WiFi disconnecting multiple times a day while also having difficulty reachin
Complaint
I have tried to reach out multiple times about the issue of my Wi-Fi going out every single day multiple times a day. I constantly get thrown in circles with the AI assistant on the phone and on the app. I can’t seem to get in touch of an actual person. The only step I can think of next is going to
Question
I got an email from executive support on Monday and I responded 5 minutes later and left a voicemail. It's the next day and I haven't heard anything back. I'm starting to suspect this story ends with my mom's phone getting shut off and me scrambling
Bereavement support
Hello, I am trapped in a bit of a maze here. My brother passed last month, and he was an Xfinity account holder. His passing was sudden, and I don't have access to his phone, email, financial or really any information. I do have his death certificate, and I used the Xfinity Bereavement Support Page
Question
Complaint
I have tried to reach out multiple times about the issue of my Wi-Fi going out every single day multiple times a day. I constantly get thrown in circles with the AI assistant on the phone and on the app. I can’t seem to get in touch of an actual person. The only step I can think of next is going to
Question
•
Customer Service
Hello user_m7xjw7 👋 I appreciate you joining us in our forums for help 👍 We can't reach out to you over the phone through this channel, but above all we always want to make sure you're getting the most updated internet services we have along with t
XfinitySeth
commented
13 hours ago
to the conversation:
0
0
New Modem Update
Hi, I heard that you guys send a notification to send a new updated modem that makes the internet go faster. Would you please call me so we can get that new modem shipped and the old one returned ?
Question