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Incompetent Employees

Dear Xfinity Customer Support, I am writing to formally log a complaint regarding the extremely poor service and conflicting information I have received over the past week regarding a modem upgrade. Due to constant streaming interruptions, I recently upgraded my internet speed, which requires a new

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Your Home Network

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TVAPP-00380

TVAPP-00380 started last night and is happening on both the mobile device and two laptops. I tried the steps in https://forums.xfinity.com/conversations/xfinity-stream-website/tvapp00380-error/68bc7461a61c8637b674ed7c and it is still not working.

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Xfinity Stream Website

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A

I see 2 bars of 5G signal on my phone however the app shows unknown signal for the extender.

armyffray

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12 hours ago

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0

A
Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

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I see 2 bars of 5G signal on my phone however the app shows unknown signal for the extender.

armyffray

 replied 

12 hours ago

 to the conversation: 

0

A
Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

Question

S

It said I need to pay $70 to return service I paid $90 and it’s still no on

Strawberryshortcake84

 replied 

12 hours ago

 to the conversation: 

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I paid the bill but still isn’t on

I paid more than the minimum pays due and still don’t have internet 8 hours later

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Cancel mobile line

Im trying to cancel a mobile line i no longer use

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Customer Service

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Thank you for confirming that you have a technician coming tomorrow morning @user_rew6bl. We definitely want to help ensure that any service issues you're experiencing are fully resolved. Would it be okay if we check

XfinityAlyssaA

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12 hours ago

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0

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Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]

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T
CRITICAL FRAUD ESCALATION

"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no

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Devices

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U

We have a technician coming in the morning. All the tests have come back fine on the app, but it’s not accurate. The app says one thing and our computers/tv’s say another. I am not sure if I did or not

user_rew6bl

 replied 

12 hours ago

 to the conversation: 

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U
Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]

Question

Hey there, @user_50letv, thanks for reaching out through Xfinity Forums regarding your account. We definitely do not want to lose you as a customer. I would be happy to see what offers we have available. Can you please send us a Direct Message with y

XfinityJeniece

 commented 

12 hours ago

 to the conversation: 

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cancel my plan

If you cannot produce your advertised internet plan 500 mpbs why am I paying $70+ a month for the service? What are options for me before I cancel?

Question

user_0rfsp8 Do you have a current Xfinity account?   

XfinityShawn

 commented 

12 hours ago

 to the conversation: 

0

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uknown charge

I received a charge on my credit card from TAGADAPAY*Xfinity bil - TAGADAPAY.ComTX for &78.99. I don't know what this is for.

Question

... "400 Bad Request - Request Header Or Cookie Too Large" ... When you get that message try logging in using a Private/InPrivate/Incognito window, or clearing the browser's cache and cookies, or another browser.

BruceW

 commented 

12 hours ago

 to the conversation: 

0

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"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

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Internet is out

You AI agent says we have a power outage, outage map just shows my house, we have power but no internet and no indicator lights on the modem. AI system will not transfer me to an agent to ask additional questions.

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Devices and Equipment

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Hi @Strawberryshortcake84, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first

XfinityDemitrius

 commented 

12 hours ago

 to the conversation: 

0

4

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I paid the bill but still isn’t on

I paid more than the minimum pays due and still don’t have internet 8 hours later

Question

Glad to hear we were able to get things resolved for you. If you need anything else, please let us know. Have a great rest of your day!

XfinityRaf

 replied 

12 hours ago

 to the conversation: 

0

U
Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

Question

Thank you for confirming that @user_rew6bl. To receive an Xfinity Pro WiFi Extender, you'll first want to run a WiFi Health Check in the Xfinity App. If the results indicate it's needed, you may qualify to receive up to two extenders at no additional

XfinityAlyssaA

 replied 

12 hours ago

 to the conversation: 

0

U
Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]

Question

U
uknown charge

I received a charge on my credit card from TAGADAPAY*Xfinity bil - TAGADAPAY.ComTX for &78.99. I don't know what this is for.

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Billing

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

12 hours ago

 to the conversation: 

0

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I paid the bill but still isn’t on

I paid more than the minimum pays due and still don’t have internet 8 hours later

Question

U

THANK YOU XfinityJamesC for your patience and for walking me through all of that in direct Message! Issue resolved after a lot of frustration. Now I know where to go get answers. Not sure how to mark as "Best Answer" but you definitely get the prize.

user_ys0jbo

 replied 

12 hours ago

 to the conversation: 

U
Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

Question

U

Yes. Because it was supposed to be a dollar more than what I already paid, and come with 2 extenders

user_rew6bl

 replied 

12 hours ago

 to the conversation: 

0

U
Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]

Question

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