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@EG Thank you so much for bringing this Topic to the proper help section.
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
Question
Missing/Stolen Equipment
I was shipped a Xumo Stream Box by FedEx and it was marked as delivered but I cannot find it. I’ve already opened a support ticket with FedEx but I’m not sure what I need to do on the Xfinity side to get it replaced
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Customer Service
Thank you so much for the help !
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
Question
Why is Xfinity violating FTC law?
If you can sign up online, you have to be able to cancel online. However when I tried to cancel I was directed to have an agent call me. This is illegal and I am reporting it to the FTC.
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Billing
is the NFL network back on xfinity
I just read the NFL network is back. I am still getting no longer message. Do I have to do something for it to come back on?
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Channels and Programming
25 year Diamond Customer looking for loyalty pricing on wifi
Hi, I’m hoping you can help me with a loyalty/retention review of my account. We have been Xfinity customers for approximately 25 years and are Diamond Xfinity Rewards members. We also have two Xfinity Mobile lines. My current internet plan is $80 per month. I’m seeing Xfinity advertise substantiall
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Customer Service
Whoever paid for shipping is the one that has to make the claim. That's exactly what FedEx stated
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
Question
Comcast removes channels. Is my bill reflecting less available channels. Pay the same for less channels?
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Paramount+
Every few months my paid Paramount+ Channel will NOT work. I've already switched out boxes it is not a problem on my end. When trying to watch it on my tv it only offers 3 options on the page 1.) Get started 2.) Sign Out 3.) Connect Provider. I've tried all 3 options and none work. This service disr
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Channels and Programming
@user_5dyesp Xfinity keeps the past 24 months of billing online. You can access your previous billing statements by using the How to view your Xfinity bill online and View your Xfinity billing statement history articles in conjunction. I
Billing statements from 2023
How can I access billing statements beyond 2 years, i.e from 2023? Thank you!
Question
Hello @user_g7bx25, thank you for taking the time to leave a post. Sorry to hear about the difficulty you've had getting help with your internet speed concerns. Our team would be happy to take a closer look at what's going on, including the status of
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
Question
user_asr3rk Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "
The way the group acts at that store that works there
These young people that works at the store unprofessional to say the least if you ask him a question they all look at each other and start laughing it was a senior lady that wanted more information and they all busted out laughing I was embarrassed for her
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing statements from 2023
How can I access billing statements beyond 2 years, i.e from 2023? Thank you!
Question
user_k1n88i Thanks for reaching out to us for help with the connection concern in the home, and you have come to the right place for help! To confirm you are using our equipment at this time for the internet service, and our Xfinity pods/extenders fo
tv Streaming keeps dropping
I’ve got the fastest internet speed Xfinity offers but when we’re watching a smart tv app like Hulu, Netflix, or any other, the screen keeps freezing saying bring have WiFi connectivity. I’m also having this issue with wireless printers/laptops as well as our security system. I’ve replaced our tv an
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
The way the group acts at that store that works there
These young people that works at the store unprofessional to say the least if you ask him a question they all look at each other and start laughing it was a senior lady that wanted more information and they all busted out laughing I was embarrassed for her
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
Question
Hello @user_orlk0t Thanks for reaching out to us here on Xfinity Forums. We cannot directly get this taken care of for you. But we can escalate to our Corporate Mobile team to help cancel the line and help with any billing disputes due to it remainin
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
Question
FTC Report Number 205109494
user_3vsrn6
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19 hours ago
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Why is Xfinity violating FTC law?
If you can sign up online, you have to be able to cancel online. However when I tried to cancel I was directed to have an agent call me. This is illegal and I am reporting it to the FTC.
Question