Xfinity Community Forum

U

Can I please talk with a live person?

user_q18px6

commented

9 hours ago

to the conversation:

0

U

Someone to tell me why I was charged $100 extra on one line that is hardly ever used

One line on my statement shows 5.00 GB and that is my husband's phone and he does not use it that much. He does not use Facebook or any games on his phone. Please tell me why I'm being charged for these extra GB when we haven't used them

Question

So how can I watch Red zone on TV now or do I have to leave Xfinity for streaming service Thank You, Jason

jsm3rd

commented

9 hours ago

to the conversation:

0

1

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

NFL Network: bring it back or lose my business

I am EXTREMELY DISAPPOINTED regarding the loss of the “NFL Network” from my channel line up. And this happens right when the NFL season starts!! I am extremely disappointed and if the channel is not returned to your channel lineup, you will lose my business (both Tv and internet!)

Question

•

Channels and Programming

9

0

U

this issue continues to be unresolved despite having a designated and fairly responsive person attached to my case - I don't understand why there has been no response from the Port team now that my case manager has reached out to them to expedite the

user_e17ru8

replied

9 hours ago

to the conversation:

0

U

Xfinity Mobile Cannot Find my Account

OMG! I'm having the same crazy-making experience as others – I wished I had thought to search this topic before I've spent hours and hours and hours on the being passed from person to person on phone, online, and in a Xfinity/Comcast corporate store. I questioned my sanity after having to repeat the

Question

U

NFL network

I’m paying for services I’m not getting

Question

•

Channels and Programming

9

0

U

Someone to tell me why I was charged $100 extra on one line that is hardly ever used

One line on my statement shows 5.00 GB and that is my husband's phone and he does not use it that much. He does not use Facebook or any games on his phone. Please tell me why I'm being charged for these extra GB when we haven't used them

Question

•

Plan

8

1

0

Good morning @user_hqkdjj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, I know how frustrating it can be to have billing inconsistenc

XfinityJeff

commented

10 hours ago

to the conversation:

0

U

Constantly Overcharged/Billing Issues Every Month

For the past 4 months my bill keeps going up along with added promotions that I never asked for or they're offered to me and I decline and miraculously they appear on my bill. Each month I call to dispute my bill 4 months. I have been calling them. Spoke with them today. Today I had a voice box x2 a

Question

Empm1029- We can't make any promises that we can change the outcome, but we're happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the

XfinityBenjaminM

replied

10 hours ago

to the conversation:

0

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

I agree. I have to sign in twice. That's inconvenient. But mainly I hate the Yahoo mail format. I don't want three different message boards! I don't like the color they use. I really prefer the Comcast format.

MJO42

commented

10 hours ago

to the conversation:

0

U

how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

Question

I continue to wait patiently.

Carol-Illinois-Mobile

replied

10 hours ago

to the conversation:

0

Device credit not being applied after 6 months of asking monthly and being told they will fix it.

I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age

Question

You see that’s the problem I have been working tirelessly before the services were even interrupted to set up an arrangement and nobody wanted to help me. That’s what I’m trying to tell you and because Comcast dropped the ball and the person from the

Empm1029-

replied

10 hours ago

to the conversation:

0

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

U

Constantly Overcharged/Billing Issues Every Month

For the past 4 months my bill keeps going up along with added promotions that I never asked for or they're offered to me and I decline and miraculously they appear on my bill. Each month I call to dispute my bill 4 months. I have been calling them. Spoke with them today. Today I had a voice box x2 a

Question

•

Customer Service

17

1

0

user_wgap68 You're welcome! I have received your DM, and look forward to working with you today!

XfinityKassie

replied

10 hours ago

to the conversation:

0

U

Should I trust the information given by the agent over the chat?

I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I

Question

@Empm1029- A payment arrangement must be put in place before your services are interrupted. I have placed the link below for more in on making payment arrangements. You also had the option to set up the payment arrangement online prior t

XfinityDemetrise

replied

10 hours ago

to the conversation:

0

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

Greetings, @user_g3zlic! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this damaged cable line. You have definitely come to the right place for assist

XfinityJamesC

commented

10 hours ago

to the conversation:

0

U

downed wire

We called a week ago and were told someone would come out the next day and no one did. Since then we have filed 2 online reports and there is no record of them even though we have ticket #'s. How do we get this reported and fixed?

Question

U

downed wire

We called a week ago and were told someone would come out the next day and no one did. Since then we have filed 2 online reports and there is no record of them even though we have ticket #'s. How do we get this reported and fixed?

Question

•

Customer Service

13

1

0

U

Change User Name

Can you please change my user name to an auto generated one. This one is too descript for me. Thank you.

Question

•

Getting Started

9

0

See that’s the problem. I was never given an opportunity to set up an arrangement. Everybody just told me basically they’re not gonna help me so all I’m asking is for an arrangement to account so that I can have time to pay due to my unexpected circu

Empm1029-

replied

10 hours ago

to the conversation:

0

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

Hi there @Empm1029- Thank you so much for reaching out on our Xfinity Community Forum about your payment arrangement concerns. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. I

XfinityDemetrise

commented

11 hours ago

to the conversation:

0

7

Thanks to Customer Service my services were shut off and no one at Comcast wants to help me restore them.

I was involved in a really bad car accident and during that time I had a payment come back to Comcast and I didn’t kno until 10 days after . when I reached out to a representative at first she was very kind. She helped me put my services back on and allowed me to make a partial payment for the date

Question

U

I need help resolving an issue

I have a mobile billing issue. I have called Xfinity 7 times. I have requested a supervisor 4 times, each time there was a reason I could not speak to someone, yet they promised to call me back. Never got a call. my issue is I am the daughter, POA for my mother with dementia. I have been paying her

Question

•

Plan

9

0