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Manual boot file push
I need my customer-owned Netgear CAX80 modem reprovisioned and the 1.2 Gbps boot file pushed manually.
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Your Home Network
@XfinityRaul It is literally theft and fraud and no one cares
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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I have been getting charged for closed account since April.....hundreds of hours of calling, multiple tickets and still charging me. Just spent 2.5 hours on phone today!
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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@XfinityChristy hello, I was told through the chat my bill would be $45/month. I do qualify for the student xfinity pricing and it would help lower my bill at the same time.
Was told incorrect information during a Hardship
I contacted Xfinity through chat about student discounts and was told if I verify and go to a store the price would be the student price. The wonderful people at the store told me that in order for me to get the student discount I would have to cancel my service for 90 days and then sign up as a new
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Hi there @user_nxu6er Please see MartyR official reply above on retrieving your PIN for transfer. You can also find the full article here.
Not getting Transfer PIN and my number also not working
I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.
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Hooking up a new xumo & remote to my tv
My xumo & remote stopped working...it's only a few months old. I called C/S twice and just received a new set. I need verbal assistance to get it up and going once again. I have been w/o TV for a week now and would greatly appreciate assistance. Please do not link me up with AI - I sincerely dislike
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Channels and Programming
@Again I had the same issue. I finally turned OFF the IPHONE wifi and it works. Ill investigate why. I had already turned OFF wifi calling.
Can’t send email from my iphone
I can receive but can’t send email from my comcast email account on my iphone. I have checked all the normal things suggested… smtp.comcast.net. The port is correct as 587. I can use the account from the internet correctly and it will send. But the iPhone part is not allowing sending.
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I understand how it works. I was in the industry for 18 years. That won't stop me from switching to another provider if this isn't worked out before the NFL season starts. And I have yet to hear about a credit we should all have been receiving for p
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Serviceability request—website says available but no plant at address
I need help opening a formal serviceability/construction ticket. Xfinity’s sales system says service is available, but the property is not connected and I have received conflicting information about a costly plant extension. Please have an official Xfinity employee help me submit a serviceability re
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Customer Service
Remove old modem
I am a former customer. I need you to completely remove my owned modem's MAC address from my closed account so a new owner can activate it
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Customer Service
DNS Issue
Suddenly, earlier today, I stopped being able to reach certain websites. The problem continues now. For example, this morning I could reach https://ringjing.com with no problem. Now I can't connect. If I use a mobile device or call a friend on Verizon, they can get to the site. It is not down. I jus
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Your Home Network
user_bhdtqf - We value you as a customer and would love the opportunity to keep you with us. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_58x4uj Thnx so much. I was completely frustrated and tried your work around on iPhone mini13. It worked on the first try. Key was getting to a page where you can choose imap and NOT pop.
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
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Greetings, lmooseg! We appreciate you taking the time out of your Tuesday to share your concern regarding NFL Network. We understand your concerns and appreciate you sharing them with us. Your feelings are valid, and we are committed to providing the
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Xfinity App Hotspot Map shows 'Spectrum Mobile' SSIDs — Expected behavior for Internet-only accounts?
Product Question: In the Xfinity App hotspot map, locations broadcasting the 'Spectrum Mobile' SSID are displayed. As an Xfinity Internet-only customer (non-Xfinity Mobile subscriber), am I eligible to connect to these locations using account credentials, or is the map displaying MVNO partner hotspo
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Xfinity App
I am still waiting on my replacement. i have spoken to several agents that continue to tell me the order was placed incorrectly and that they will get it delivered and I have had no luck! I have over 3 different confirmation ID because they keep repl
wifi pro extender
i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.
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Mail not working on iphone
Initially getting server error. Had to reset password. Was able to get iPad to work. Finally got iPhone settings to verify but when checking mail I get nothing, just spinning
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Devices
Authorization failure while connecting to server imap.comcast.net
that is the message I get today. Worked fine when I put it to bed last night. I use xfinity (comcast) mail. My mail app is current version of Thunderbird.
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have a damaged equipment box. Construction next door uprooted.
user_mhtdly
commented
14 hours ago
to the conversation:
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Report a damaged xfinity equipment box
There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?
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