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@user_4d9opq Our team is here to help. Can you provide us with more details. Is the email address your Xfinity email account or something different? Are you able to log into your email account directly though Xfinity and not use your IMAP?
IMAP password [Edited]
Can not remember my IMap password and now no email is coming ? [Title Edited: "Personal Information"]
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@Rouvein Congrats on your move to your new home. Our team is limited with mobile account, but we will assist you with getting a resolution for your mobile bill concerns. Can you please direct message me your first and last name along with your full s
Overcharged mobile line after account transfer+
The title kind of states it all and I’m honestly at a loss. I was heavily overcharged on my mobile bill, even the agent I spoke with on chat confirmed it (and said it was due to the account transfer. I was supposed to have a free year line with Xfinity, but due to issues with my account last month t
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Its legitimate if you can no longer access your paramount + subscription its not just a verified email. I had the same interaction with a customer service representative last night. You'd think someone would know whats going on there.
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Disney+/Hulu activation button
My Disney+/Hulu StreamSaver entitlement is not provisioning correctly. Please remove and re-add the subscription or escalate to backend provisioning support.
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Customer Service
Bait and Switch
I am extremely frustrated. I got service with a $45 locked in price in December 2025. Every single month since then I’ve been billed everything but. I have spoken to multiple agents, every single one “corrected” the issue. But 1-2 weeks before billing the correction would reverse and I would owe mor
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Billing
@XfinityDilary Thank you for the response and for reviewing the troubleshooting information. I appreciate the acknowledgment regarding the possibility that the intermittent packet loss and latency spikes may be related to the ongoing maintenance and
Packet Loss issues
For the past 2 days, I’ve been experiencing recurring intermittent packet loss and latency spikes on my Xfinity connection in The Bay Area, CA. This is affecting all real-time applications including online gaming, Discord voice calls, livestreams, and general internet stability. The connection does
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with this yahoo garbage i am unable to delete my previous emails how do i do that
I cannot find access to email deletion there is nothing on the page like i used to do with xfinity
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I’ve been of this company since it was Barden (grew up with the Barden family) Cable Vision. Then it went to Comcast cable, then Comcast, now Xfinity. I’ve always appreciated the connection with the NFL coverage. If you would have announced it to the
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Your Home Network
Apple update blocks email address?
Last night’s iPhone updated won’t let me login into Comcast email account. Rejects my password.
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Customer Service
Billing and Equipment Disconnect – Requesting Proper Gateway for 2Gbps Plan
I am writing because I am currently paying $113/month for Xfinity’s 2 Gbps internet service, but I am physically capped at 900 Mbps because Xfinity has failed to provide a modem capable of supporting the speeds I am paying for. When I chatted with support, I was told I must upgrade to a more expensi
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Customer Service
@XfinityDena I sent this message to Xfinity Support last night. Same time as this post. No response. Please advise. Thank you for your response.
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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In interested to have an assessment
I'm interested to have an assessment done to find out if I qualify for a free Wi-Fi extender for my home.
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Customer Service
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
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Plan
WiFi isn’t working
I’m trying to figure out why the WiFi / internet isn’t connecting.
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Your Home Network
Hi @user_4gk621 and thank you for the additional details. We apologize this is happening to you. It’s definitely frustrating. We can help get this resolved. Let us take a closer look with you and figure out what’s preventing you from logg
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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Good evening @user_oqzu9f, and thank you for reaching out on our Community Forums regarding your experience. I completely understand where your frustrations are coming from. We sincerely apologize for any misunderstanding-our appointment times are
New service driver cancelled call
Was told that somebody would be at My house 5 PM to 7 PM nowhere does it say between five and seven or anything to that effect I called at 5:30 but nobody showed up and the person the first person I spoke to said that they’ll be there in 30 minutes 3540 minutes go by I call again the second guy I sp
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i have tried both on multiple occasions and it just defaults back to the ''call this number'' you dont have any services
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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@user_1k0ivf Thanks for reaching out to us we do apologize for any inconvenience. To get the free Peacock offer with your Xfinity membership you must go to the membership page and redeem the offer
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Free peacock premium subscription
I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer
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