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I'm not getting any support or help with my Wifi issue
I have been an Xfinity loyal customer for the past 5 years and for the most part my experience has been pleasant. However for the past month my WiFi has been going on and off every 5-10 minutes interrupting my streaming, tv shows/movies, and work and the outages last from a few seconds to several mi
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Your Home Network
I need help setting up the new modem, who can do that?
modum help
I received the new modum that was recommended by Xfinity but am clueless as to hooking it up. Will you send a technition to do it and is there a charge for that service?
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help with activating a service we recently purchased. Our usual ID and password doesn't work with the tv sign in
We bought Paramount+, received an email saying its was all set. Tried to sign in with ID and password we use for all Xfinity services and it would not work after several and several attempts. we looked up user id on our account and used the various ones listed as options after trying the usual email
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Channels and Programming
Greetings @user_m08t4f, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are going to cancel the service on the account because of the increase on the billing, but that is understandable. T
Has anybody's bill increased substantially since the end of 2025?
I've got 3 cable boxes with Ultimate Cable package and the X2 internet package through Xfinity in the Denver, CO market. My bill has recently gone from $258 at the end of 2025 all the way up to $331 dollars currently for my February bill and next month shows over $340. I've talked to customer retent
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Hello @user_nhni71 sorry for the inconvenience. Sometimes activation can take a while or run into an error. Have you attempted to unplug the box and then reconnect?
Prolonged blank screen during setup of new cable box
While setting up the new cable box that Xfinity sent me (unsolicited), I connected all cables to the back of the box and turned on with the new remote. On the TV, after the welcome message, it asked if I would like the onscreen instructions spoken as well as written in the screen. I answered no. Nex
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user_46oofv Thanks for reaching out to us for help with getting someone out to repair a downed line for you due to recent weather and a tree taking them down. We can certainly help with getting a repair request in for you! Can you send us a dir
Communication cable torn off of our house
This blizzard caused a tree to fall and rip some power-lines and our communication line out of our house. The Eversource team is here and identified the communication cable is damaged. I have pictures. I need help!
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@tigger11 Thanks for reaching out in reference to concerns with your method of payment on file with Xfinity. I would be more than happy to assist you today. We are not able to update payment methods on file via chat. However, you can log in to your a
Account Number for Xfinity Compromised
My Liberty Bank account number for Xfinity has been compromised. Former account number [Edited: "Personal Information"] is now frozen. It has the grand total of 94 cents. The new account number is [Edited: "Personal Information"]. It has a substantial sum of money in it. I will close the 94cent acco
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Hi @user_0m7px4, Thank you for taking the time to reach out to us here on our Xfinity Forums. Thank you for choosing us as your provider! We understand your frustrations with autopay and how it's applied to your account. The $10 discount starts withi
I need to speak to a real agent
When we got internet I was told by the agent we would pay $10 less a month with autopay. We paid January at $60 before setting up autopay. February was autopay and still paid $60. March is coming up and it still shows $60. Are we just not getting the $10 discount for using autopay? The AI phone agen
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Will provide any updates for you all. Thank you John for looking into this.
Massive Packet Loss Spikes after recent network maintenance
I have noticed recently that after some work was done by Xfinity in my area, I will experience massive packet loss spikes and ping spikes while playing games every 5 minutes or so. It's sometimes so severe that I am disconnected from my game. I have tried many different troubleshooting techniques. I
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A down wire
My addtress and where our cable outage is and where the cable wire that is down is [Edited: "Personal Information"] n we have no cable or internet or phone and the cable wire is in my drive way on the car and I need someone to come out n fix it please. If u need anything or to reach me please call m
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Customer Service
Communication cable torn off of our house
This blizzard caused a tree to fall and rip some power-lines and our communication line out of our house. The Eversource team is here and identified the communication cable is damaged. I have pictures. I need help!
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Customer Service
Hi there @Alongcamejones ! We know sometimes plans change and it's very easy to cancel or reschedule your in-store appointment. Just make sure to locate the email from your appointment confirmation. To reschedule or cancel the appointment, just click
Cancel appointment at Xfinity store Lakewood CO on 2/24/2026 at 10:30AM
Cancel appointment at Xfinity store Lakewood CO on 2/24/2026 at 10:30AM It's ridiculous that I could not find an easy way to cancel this appt. Do better.
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user_nvi69e Thank you for giving us the opportunity to assist you with your account, please reach out again if you have any other concersn we can help with!
Billing Adjustment Request – Seasonal Convenience Plan
Dear Xfinity Customer Support, I am posting here to formally request a billing correction regarding my Seasonal Convenience Plan. On January 19, 2026, I opened internet service with Xfinity. Because I needed to travel, I enrolled in the Seasonal Convenience Plan from January 20, 2026 through March 2
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Free Phone Line Scam. Beware
I signed up nearly a year ago for the “free” phone line for a year. Well ended up getting charged 3-4$ each month. Not a huge deal there, but just canceled my FREE phone line and got charged $35. Called and asked for a refund, you can guess what kind of response I got back. Not good business practic
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Billing
user_91j82o Very sorry for any confusion on this process! To disable autopay on NOW internet, sign in to your NOW Portal or the Xfinity app, navigate to the "Billing & Pay" or "Plans" section, and select "Turn off autopay". Note that this action
NOW internet service canceled but still being charged
I canceled my NOW service on 2/14/26 due to moving. I received a cancellation confirmation email on 2/15/26 from xfinity@account.xfinity.com. Yesterday (2/22/26) I received another email (also from xfinity@account.xfinity.com) confirming I've been billed/charged for another month of service (I was o
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@user_c4f1c1 @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Massive Packet Loss Spikes after recent network maintenance
I have noticed recently that after some work was done by Xfinity in my area, I will experience massive packet loss spikes and ping spikes while playing games every 5 minutes or so. It's sometimes so severe that I am disconnected from my game. I have tried many different troubleshooting techniques. I
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Issue/Complaint
Hi, I want to apologize for this long email in advance, but I have just become extremely unpleased with my recent experience with the customer service provided by Xfinity. This morning, I decided that I was going to move forward and cancel my xfinity services, as I found much better pricing and serv
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Customer Service
user_6k0a0k thank you for follow up with us regarding your email concerns. Let's see if we can get a closer look at what is going on with your group exactly. Please send over a direct message with your full name and complete service address. Here's
Password Reset After Sending Specific Group Email
I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a
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user_xwvix7 thank you for using the Xfinity Community Forums page to reach out today. We appreciate you sharing your experience with us in great detail. First and foremost, we never want to make any process difficult for you and are happy to step in
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Issue/Complaint
Hi, I want to apologize for this long email in advance, but I have just become extremely unpleased with my recent experience with the customer service provided by Xfinity. This morning, I decided that I was going to move forward and cancel my xfinity services, as I found much better pricing and serv
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