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Higher estimated bill after changing from 500 to 300
Hello Xfinity Support, I recently requested a change from 500 Mbps to 300 Mbps to reduce my monthly expenses. However, my next bill estimate increased from my previous monthly total of $86.05 to $167.71, including $155 in regular monthly charges. Could you please review this and help me understand t
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Your Home Network
Blindsided with Xfinity app updates, I have questions
Why the changes? And no notice? Can’t see my scheduled recordings list any longer on app. How do I know what’s scheduled when I’m not home? Also from channel guide “Find channel option” no longer exists. Who is going to scroll list? Hopefully I just missing both these options. Please advise.
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Xfinity Stream Website
Greetings, zhappychef, and other readers. We’re aware that some X1 customers are seeing the “Watch BritBox for free this week” banner but are being prompted to sign in or subscribe when attempting to access the content. Our teams ar
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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Trying to switch back to my Comcast email. I need to speak to a customer service person
I need to speak to a person
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Customer Service
Correction - the ‘PIP’ still works on my iPad.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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To official Xfinity Employee, Is there a sight or place that everyone concerned can see what Xfinity is doing to address these frustrating issues we are all experiencing? It would be nice if you would publish a working document that shows your cust
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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@XfinityAmandaB I just tried using my voice remote for my X1 set top box, by just saying "BritBox". As I thought, it opened the BritBox app, which requires a subscription to watch any of the content. This is not a solution.
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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Ok so we all post our frustrations here, but I have yet to see that Xfinity is even knowledging out complaints and are they helping or resolving? Ok this is a great place to vent, but what in the world is Xfinity doing? Anything? And how
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Netgear CM1150V is on xfinity approved list.
My Netgear CM1150V is listed under mydevices as optimized for the plan I selected. I don't see an EOL list. Why am I getting an email from Xfinity telling me I need to migrate to another modem? The email says I already own the second modem, which is wrong (I only have the one Netgear modem). The fir
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Your Home Network
The icon did come back! Thanks, and I'll send a direct message to remove the device
How to remove unused customer modem from my account?
I have a Customer Modem on my account. I no longer use the Customer Modem. (I now have an Xfinity Gateway which I use.) I would like to remove the Customer Modem from my account to avoid confusion. I tried to remove it using the Xfinity app, but was unsuccessful. How do I remove the Customer Modem f
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Got the same email today, and I'm ignoring it. The last time I had an x1 gateway was years ago and I turned it in to the xfinity store after I purchased a modem from the approved list to go with a standalone router, so for the email to *suggest* that
Modem Upgraded Needed
I got an email from xfinity saying"Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience." It also said"Your current modem is no longer receivin
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user_q9m128 Thank you for letting us know you are running into issues signing in to the Xfinity Stream app after the update. Are you still running into issues with accessing the Stream app?
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Wow, what an abysmal non-answer. Xfinity should have debugged the software for issues like this one before launch. Restore the old, functional software for users - PAYING CUSTOMERS - and then take your time getting it right before relaunching.
Xfinity stream app update on lg tv
This update gas got to be one of the worst! (11/9/2026) Absolutely frustrating enouph to consider changing services. Lost the ability to view only favorite channels. Now i have to scroll through every channel to get to what I want to watch, even the replica channels. Please change this or give an op
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I’m a programmer and this new app is junk. No favorites, no channel search, and no schedule of upcoming recordings. Yes it’s pretty, but not functional. I’d been embarrassed to put this app out.
Favorites missing on iPhone and iPad, 11/10/26
I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This
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New Streaming app
Awful new streaming app. Does the opposite of what everything you want to easily maneuver favorite channels, recent channels, etc. please restore old app.
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Xfinity Stream Website
jiminterr and all, thank you for letting us know you are all running into issues with BritBox access for the free week offer. I was able to test BritBox directly using the X1 Voice remote and was able to access the content directly that way.&nb
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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Also! The red dots are missing on saved shows. The new app is awful. Please fix asap.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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I agree the ability not to be able to pick my favorite channels has made xfinity stream Virtually useless have to scroll through 1400 channels to watch the 15 or 20 channels that I used to be able to quickly and easily
user_30x7gu
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not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question