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@NoTimeForJelly I appreciate you confirming the troubleshooting steps you've already taken. I would be more than happy to help you with further troubleshooting. It almost sounds like something is lingering on the back end, so I would like to get a cl
network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
Question
I have two devices, an Optical Network Unit, and the XER10 router. Both have to be in use for me to get an ip address. When I view my account online, it says I have two XFI gateways. There should only be one gateway on my one ipv4 subnet. traffic is
network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
Question
xFi gateway
I want to check if I am eligible to rent an Xfinity Gateway XB8 at no additional cost. Could you please let me know if my current plan or account status qualifies me for this equipment upgrade? Thank you for your assistance.
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Customer Service
Nope. Cannot log in via your suggested link. Just results in redirecting you to the same place.
Email "Web portal"
What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y
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Nope. Cannot log in via your suggested link. Just results in redirecting you to the same place.
Email "Web portal"
What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y
Question
Good morning user_okyj8i! Thank you so much for your patience and for reaching out to my team for help with the extenders. I'm sorry that the devices don't seem to be connecting to the network. I know that technology is amazing, but when it does work
I have 2 WiFi extenders that won’t connect.
The extenders that I have are 3 feet away from the modem. I plugged them in, go through the whole set up process. The lights are blinking, white, then blue, then turn solid red, and they won’t do anything after that
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Billing Complaint
How do I go about getting my bank account credited with money that I did not agree to pay. I agreed to pay one amount and was charged double. Isn’t that illegal
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Customer Service
MrsMonteiro Hello! On the back of the card, there should be a phone number where you can check the available balance. We would normally be able have a card reissued if you had never received it, or had expired. We don't request a new card if it was a
Gift Card Doesn't Work
I received a prepaid gift card about a month ago. I activated it just a few days after receiving and used it twice in one day, both charges made at Starbucks. I have never been able to use it again since then. Not at Starbucks, not online, not for gas, not at the grocery store - nowhere. I activated
Question
@user_bq8p6d Well we might be getting somewhere because i am located in Hanford (couple cities over) so its possible that whatever is ruining out connections might be the same thing. I plan on getting in contact with support tomorrow to see if they
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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user_8o0kzo Hello! Thank you for reaching out to us here on our Community Forums. We'll be happy to take a look at the signal we are sending you and see if we can figure out what is going on. Please send a Direct Message with your full name and addre
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
Question
@NoTimeForJelly Just to clarify, is the only device in use the XER10? Other than resetting the device have you tried any other troubleshooting steps? Are you able to manage the Wi-Fi settings in our Xfinity app to change and manage the network name a
network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
Question
user_f404gp Thanks for reaching out for help with your current Peacock activation issue. To confirm when you are trying to activate Peacock through us, are you using the same email associated with the Primary user ID for the account?
Activate peacock
Since my account wasn’t working with my subscription I permanently closed my peacock account so my Xfinity peacock activation supposedly got linked too that account .. I made a new peacock account tried too activate again my subscription with my new email and it says that Xfinity peacock is already
Question
Yes, I am still having issues with my network. This has been ongoing for quite awhile.
network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
Question
Global Travel Pass 5G Roaming failing on one of two lines - Provisioning Issue
Hello! I am currently traveling in an eligible Global Travel Pass country and experiencing a persistent issue with one of my mobile lines. I have two iPhone 17 Pro Max devices on my account; one is connecting to 5G roaming perfectly, while the second is failing to connect to data entirely (strong si
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Network
Gift Card Doesn't Work
I received a prepaid gift card about a month ago. I activated it just a few days after receiving and used it twice in one day, both charges made at Starbucks. I have never been able to use it again since then. Not at Starbucks, not online, not for gas, not at the grocery store - nowhere. I activated
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Customer Service
Training your employees better would be a start. This has caused quite an issue for my wife who will now have to deal with getting things corrected. I spent hours working with a person on chat only to get really poor instructions.
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Good evening, @user_m19yeb! Thank you for your interest in getting a new device on a payment plan. Your device payment plan limit may change based on your payment history and tenure for your Xfinity Mobile account as well as your other Xfinity servic
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Hey @user_0iejqr , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your billing. I would be more than happy to offer my assistance looking into this further f
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Billing Complaint
How do I go about getting my bank account credited with money that I did not agree to pay. I agreed to pay one amount and was charged double. Isn’t that illegal
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