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Problems with adding an extra service for Wi-Fi at a different address
I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th
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Customer Service
@user_l5tnmb any movement on this issue? I have a similar issue and would like to know how the fight is coming.
Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada
I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati
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Reverting back to comcast email from yahoo
Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w
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@user_j1gmc2 Thanks for reaching out to our team for support with your mobile account concerns. Our apologies as we do not have the ability to increase your mobile account credit limit. Xfinity automatically reviews customer’s account hi
credit
Hello, I need assistance from an escalation team regarding a device upgrade. I am trying to upgrade 4 family lines together to take advantage of current trade-in promotions, but I am hitting a $2,000 financing cap. Standard chat support tried to force a broken 3-device split order and told me a cred
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user_n76cxr, we will need to submit a ticket to get this taken care of. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging&rdqu
Replace utility box
My utility box has been damaged and water is getting in. Can someone replace this?
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Green oval tower box
Replace utility box
My utility box has been damaged and water is getting in. Can someone replace this?
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Hi there, @user_n76cxr. Thanks for reaching out to us here on the Community Forum. We would be happy to assist, we just need to make sure the equipment in questions is ours. Can you describe the shape and color or provide an image if possible?
Replace utility box
My utility box has been damaged and water is getting in. Can someone replace this?
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Replace utility box
My utility box has been damaged and water is getting in. Can someone replace this?
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Customer Service
Hello @cronusgk, thank you for taking the time to leave a post. I can certainly understand how alarming and frustrating it must be to receive a bill with roaming charges of that amount, especially if you were not aware that charges were accumulating.
Excessive Roaming Charges
Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $5,346.92 I was never given any real-time alerts, SMS, or email warnings notifying me that the data roaming charges had reached this level until I received the end-of-cycle bill. Even after, the current cycle w
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Excessive Roaming Charges
Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $5,346.92 I was never given any real-time alerts, SMS, or email warnings notifying me that the data roaming charges had reached this level until I received the end-of-cycle bill. Even after, the current cycle w
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Billing
Hello @user_iw9s8z,Please keep in mind that we do ask that customers refrain from sending direct messages to the Xfinity Support team until they are invited by an official employee. With that being said, we would be more than happy to review your acc
customer retention
Need to speak with someone regarding customer retention. There is nothing in the top right hand corner of the screen next to the bell to click on a new message. Only the bell and my profile
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customer retention
Need to speak with someone regarding customer retention. There is nothing in the top right hand corner of the screen next to the bell to click on a new message. Only the bell and my profile
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Billing
Hello @Cocoakoala,No worries, you have come to the right place for help. We can get you some peace of mind while you travel and get your move rescheduled very easily. We'll just need to gather some details to locate your account. Please send our team
Change WiFi Moving Date
I accidentally scheduled the wrong date to move my wifi services and I can’t figure out how to switch the date or cancel the move and start a new one. I am out of the country right now so I haven’t been any to call anyone which is probably the easiest… Hoping someone can help me.
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Sounds like a plan, @user_kwwo1a! Please let us know if the new box helps. I have actually experienced this same issue myself, where a recording will stop playing at a specific point, then offer to switch to the OnDemand version instead. For me, it o
XG1V4 Playback Issue
Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it
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Did not know that about the migration. I do miss my comcast email, it was easy to delete unwanted emails but with Yahoo everything is so cluttered. I swipe to delete an email and of course here comes a pop-up about upgrading to a paid service.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Trade in fraud
We have started the service with Xfinity for thanksgiving deal . we had some issues in porting our numbers from different carrier and store person created two orders and said he will work with customer service for one free line offer . one free line with home internet and two trade in iPhone 13 pro
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Plan
Access Not Authorized – Xfinity ID not recognized as an Xfinity user
Hello, I am the primary account holder and I currently have active Xfinity Internet and Xfinity Mobile service with 3 mobile lines. When I sign in to my Xfinity account, I receive this message: “Access not Authorized. You signed in successfully, but you must be an Xfinity user to enjoy this service.
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Xfinity App
service cancellation
I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assi
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Customer Service
user_hptg6a Hi there! If you're looking to remove an old Comcast email address, you may be able to delete it if it's set up as a secondary user on your account. You can sign in to your Xfinity account, go to Account Settings > Users, select the us
XfinityChristy
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Eliminate my email
How to eliminate my old Comcast email
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