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user_925u6g send us a direct message and we'll do all we can to help with the Peacock app. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: Click "Sign In" if ne
Unable to activate peacock premium included
"I missed the 90-day activation window for my included Peacock Premium subscription. Can an official employee help me manually re-provision the entitlement link?" [1, 2]
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MeTV 1048
The channel disappeared mid show half an hour ago. Did you drop it?
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Customer Service
seasonable plan for the customers with grandfather plan
Hello Xfinity Support, I have been an Xfinity Internet customer at my Ventnor, NJ property for almost 15 years. I have a grandfathered Internet plan at $39.99 per month and have successfully used the Seasonal Convenience Plan for years. This year, when I try to enroll at https://www.xfinity.com/seas
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Customer Service
Return unit
The unit was not in my apartment when I went back. Asked landlord. No one knows..
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Customer Service
Thank you, I started the direct messaging with Xfinity Support
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
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Need some help with ordering Xfinity Voice
I was recently notified by Verizon of their plan to discontinue our copper-based home phone service. I figured now was a good time to port our number to Xfinity Voice. Verizon's been charging too much anyway, and we have a limited rural calling area. We also pay a separate long-distance company. I r
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Home Phone Service & Equipment
user_7q2lix Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Why was my bill $20 higher than normal?
I’ve always paid $50 per month for a couple years now. I was just charged $70 with a “one time” charge. Why was that?
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“Your Xfinity bill is getting simpler”
I received several of these messages, explaining that my billing date may change (or may not) and, as the title says, that my bill “would be getting simpler”. It was, in fact, the title of every communication regarding this change of billing date. But it was never explained how my bill would be actu
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Billing
user_k3ed07 Thanks for creating a post. We can submit a ticket to request removal of the unused equipment from the address. They would be able to create a work order and provide additional details, including any charges and which equipment would be r
Removing Service Drops.
I’m the homeowner in Garden City, Michigan. There is an old, unused cable service drop running from the utility pole to my house, along with an exterior cable service box and associated wiring. I no longer use this service and would like to request permanent physical removal of the overhead service
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user_2l6roe Thank you for creating a post. My team would be happy to help review your account and assist with these plan changes. Since you've already sent is a DM, please return there and we can further assist. Please also note that se
Please implement the following changes to my account:
Remove Xfinity Voice Premier: I no longer use my landline phone and request to remove this $40.00/month service immediately. Remove Streaming Plan Upgrades: Please cancel the standalone $18.00/month Netflix Premium Upgrade and the $11.99/month Disney+ subscription. I only want to keep the base $35.0
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Hi there, @user_h6kq6b. Thanks for reaching out to us on the Forums! We know how frustrating it is to have the connectivity issues you are having; we can get you taken care of. We noticed you sent a DM as well. Please be reminded that sending unsolic
Repeated Internet Outages — Need Urgent Technician Visit.
I'm experiencing multiple internet outages every day, often lasting 10 minutes or longer. The connection comes back on its own, but this has been an ongoing problem. I'm using my own Motorola MB8611 modem and Eero router. I've checked the modem diagnostics and found repeated connection-related event
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@ScreeningName Thank you for using the Xfinity Community Forum to reach out regarding your concern using the Stream app on your TV. Are you getting any form of error message when attempting to use the app?
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
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@user_p6w7ps Please send us a Direct Message with your name and complete service address. You can send the picture there as well. We look forward to hearing from you. To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick t
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
Question
Unable to activate peacock premium included
"I missed the 90-day activation window for my included Peacock Premium subscription. Can an official employee help me manually re-provision the entitlement link?" [1, 2]
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Customer Service
user_8kun9eHey there. I can see why this would be concerning. Just to make sure I’m following correctly, you had Xfinity equipment that needed to be returned, but when you went back to the apartment, it was no longer there. Is that correct? &nb
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Return unit
The unit was not in my apartment when I went back. Asked landlord. No one knows..
Question