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Good afternoon @zoom3zoom, and thank you for reaching out on our Forums regarding your recurring service interruptions and credit request. I can certainly understand wanting to be credited for the time you spent without working service.
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Appointment schedule
My internet is out and I need a technician. The earliest they can get someone out is 5 days, without internet. Is there a shortage of technicians? I appreciate the bill reduction but I need my internet more. Can’t conduct any personal business from home now. 5 days is unacceptable!
Question
I guess you didn't see this - "you can't see what you're upload speed is, that usually tells me if something is up when I am on my computer doing work."
Xfinity Speed Test
Now you've taken away the "Xfinity Speed Test" on the web, really, did it really cost that much to have it? You now say "must me done in the app" on your phone, great. I don't want to run for my phone every time I want to check this. WHAT IS REALLY BAD is now you can't see what you're upload speed i
Question
Thanks for taking time to post on our Xfinity Community Forums page, @user_4hghmh, and @EG for getting that post moved over. I understand where you're coming from, I always want to get the best value for my money as well. I always recommend using our
Billing and plans
My bill is now higher than a month ago. I need a plan that helps me not pay more than $ 40 for the same current plan
Question
@XfinityAlyssaA I've been an Xfinity customer since 2019, and I would genuinely prefer to remain one. However, the level of customer service I've experienced over the past week has me seriously reconsidering my options. I've been without service sin
Customer Service
Has anyone had any luck reaching a live agent in the U.S. or getting a satisfactory resolution to the ongoing customer service issues with Xfinity?
Question
@XfinityRay Just one account is listed when I go to my account details. I am logged in as the primary
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Thanks for your comment, user_wnclq1. We do support bridge mode and customer-owned devices in most locations. Are you in a Wi-Fi ready location using an XER10?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
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Billing
Ok, most likely, we will need a ticket to resolve this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look int
Problem with Movie in Xfinity Stream App on Roku
I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.
Question
Thank you for working with us on our Community Forums @@user_lil7n7 , we appreciate you taking the time to work with us regarding your refund concerns. Although we are unable to process your refund request and appreciate your feedback, we understand
Unauthorized payment
Xfinity took a payment from my checking account that I did not authorize
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity NOW Support
My new NOW Internet activation failed. The app says CM MAC cannot be identified. I need an employee to manually provision this gateway barcode to my profile.
Question
user_9wpnrc - Hello! We'd be happy to take a look to see if the card can be reissued. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click
XFINITY refund - Debit card expired
Hi, this is in regard to my XFINITY account ending in 7802 This is regarding the refund for $89.39 Can you please check on it and provide the refund. For the refunds generally the expectation is it automatically to go to the original mode of payment but it didn’t. Also I am not sure of the refund ca
Question
I apologize that is not showing you any promotions you can apply yourself, @user_alnejk. We can further assist you here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so,
Direct message Customer service
I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other Thanks for your time and attention
Question
Hello @user_6pv19m, and thanks for reaching out on our Xfinity Community forums! I can certainly understand your frustration. After scheduling installation well in advance, having multiple tickets mishandled, and still being without service when you
Installation Support
I have a new construction home that needs to be connected to the wiring/cable whatever it is from the exterior. I scheduled installation over a month ago for Saturday, July 18, but they sent a technician who could only do a hook up for an existing connection. He submitted a ticket to have the exteri
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing and plans
My bill is now higher than a month ago. I need a plan that helps me not pay more than $ 40 for the same current plan
Question
user_l08yz5 Please use this link https://www.xfinity.com/support/now as that's the way to reach the NOW support team.
XfinityShawn
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15 hours ago
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Xfinity NOW Support
My new NOW Internet activation failed. The app says CM MAC cannot be identified. I need an employee to manually provision this gateway barcode to my profile.
Question