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New Modem Update
Hi, I heard that you guys send a notification to send a new updated modem that makes the internet go faster. Would you please call me so we can get that new modem shipped and the old one returned ?
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Devices and Equipment
Peacock Xfinity linked to another account issue.
Just signed up for the free premium peacock through xfinity and can not activate it. I get the error for my xfinity account being linked to another peacock account but nothing shows within my account as linked.
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Customer Service
I can't figure out how to login w/their credentials on the tv
seperate streaming profiles for one account?
My house only one xfinity account but multiple people living here who use the xfinity streaming app on our tvs. Is it possible to have seperate profiles for that app instead of us all sharing it? Basically can it be set up how other streaming apps are. example: if I have my own profile on there, ope
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X1 box activation issue - error XRE-00251
I have an XG1v4-A box shipped by Comcast ~4 months ago that was never activated. It’s now showing error XRE-00251 and needs to be re-added to my account. The app and phone support only offer modem/router activation options with no TV box path. Need help getting this box re-provisioned.
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X1
New cable box not working
Have purchased new coaxial cable. Have detached, reattached, rebooted everything multiple times. WiFi and tv working fine. Just swapped out old cable box for new one today, because old one was not working.
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel internet services
Send a message stating: "I need to cancel my internet service effective immediately on [07/11/2026]. Please process this and send confirmation
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I trues to do this but it requires they have a cell phone number to set it up and they dont.
seperate streaming profiles for one account?
My house only one xfinity account but multiple people living here who use the xfinity streaming app on our tvs. Is it possible to have seperate profiles for that app instead of us all sharing it? Basically can it be set up how other streaming apps are. example: if I have my own profile on there, ope
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@EG Thank you! We appreciate you meeting us here in our community, @user_lz4jdo. We can understand the reason for the cancelation, and we can assist. Please send us a Direct Message with your name and address. We look forward to hearing from you. &
Cancel
Hello. I permanently moved out of the United States and would like to cancel my Xfinity Internet service. I no longer need the service. Please disconnect my account effective immediately and send me a confirmation email after the cancellation has been processed. Thank you.
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Concern moved here to the Customer Service help section.
Complaint Regarding Poor Maintenance Work and Service Interruption
I am writing to express my disappointment with the quality of the maintenance work performed on my Xfinity service. On the day of the scheduled network maintenance, my internet stopped working immediately afterward. I spent a significant amount of time troubleshooting with customer support, restarti
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Greetings, user_3xll29! Thanks for posting on our XFINITY Community forum. If you do not wish to keep the Mobile Line, you can cancel the line without affecting your 5-year Internet promotion. Please note that once you deactivate the line, the promot
How to cancel the unnecessary mobile line without affecting 5-year internet price lock?
Sale in Xfinity store added a mobile line for me yesterday and claimed that I had to keep the line active for 6 months even it is free for the first year. Can I cancel the unnecessary mobile line without affecting my 5-year Internet price lock now?
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I'm very sorry to hear that your tile step was damaged during the utility box installation, @user_v1x8hm . I can certainly understand how frustrating and concerning it is to discover property damage around your home. I'd be happy to help get this esc
I need a claim dept for Comcast’s Utility Box recently installed that damaged my property
when installing the Comcast Utility Box they damaged my tile step leading to my house.
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Unauthorized plan change due to system glitch — Fraud Department review in progress
My Xfinity Mobile plan was changed without my authorization due to a system/computer glitch on Xfinity’s end. The original backend ticket for this was closed without resolution, and the issue was then escalated to the Fraud Department. I was told by a representative that the Fraud Department’s revie
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Customer Service
user000818 I appreciate you taking the time to create a post and provide feedback. We can certainly bring this to our local teams attention for future implementation, and to report the current cable placement as well. We would need some information t
Complaint Regarding Poor Maintenance Work and Service Interruption
I am writing to express my disappointment with the quality of the maintenance work performed on my Xfinity service. On the day of the scheduled network maintenance, my internet stopped working immediately afterward. I spent a significant amount of time troubleshooting with customer support, restarti
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I need a claim dept for Comcast’s Utility Box recently installed that damaged my property
when installing the Comcast Utility Box they damaged my tile step leading to my house.
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Customer Service
XfinityBillie this is correct. Why do we pay xfinity for a security system that doesn't notify us when there's an occurrence at our residence? This whole thing is ludicrous.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@XfinityDena Hi, Still awaiting a response.
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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email access via POP3 or IMAP fails but works via WebMail
Suddenly (when Xfinity without warning disabled my passwords, so I had to change all of them once I figured out this is why I can't receive emails from there), ONE of the email accounts can not be accessed from either POP3 (Thunderbird) or IMAP (from Amdroid phone). I can log into the account on Xfi
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Moving: New equipment delivery
I just set up my new move, it says I’ll be receiving new equipment. Will my new WiFi equipment be delivered to my old address or my new address?
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