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@user_dl204h I feel your pain. I went through this in December and again is May. It took me 10 agents and 20+ hours, to finally get me escalated to a agent in the US who called me directly. It also took 2 weeks for me to get my live channels back. W
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Xfinity sends wrong WiFi gateway for speed
Why is it when you purchase a new higher speed plan Xfinity sends and underrated WiFi gateway then several weeks later requests for your permission to send another one? Is this to scam people out of another $15 shipping fee and hope they forget to return the original equipment? If they knew several
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Customer Service
@user_95k2ap, thanks for keeping us updated. I can check in via DM after the 30th to ensure everything is working as expected.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Hello, I've received the notification via text this morning that the upgrade was completed. The above link shows my 1.2 gig Plan with a max upload of 41Mbps in my service area of 94577. Will the upload ever be upgraded? This is pretty atrocious.
Upload speed still capped at 40mbps after "Enhanced" Network service
Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you
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Call from xfinity
He attached to something.I got a call from an agent from extremity, supposedly saying that they were getting a message or signal saying that my motto was given me problems.And they wanted to know something about my firewall.They wanted to know if I was having problems.They wanted me to go see if my
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Customer Service
Hello user_vzmnr4, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. We don't actually have a porting department, I would ask, is it asking for a ZIP, or a PIN? Sorry i
Incorrect Zip Code
I have been trying to port my number out of Xfinity Mobile. However, I keep getting an error saying that I have the wrong zip code. I have double checked online and with an xfinity agent that the zip code is correct. I have also tried all previous zip codes it could have been. I asked the chat agent
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Hello @master_, and thank you for following up with us!😀We're so glad to hear everything is working perfectly and that you were able to get your XB8 configured with your UniFi setup, including bridge mode and IPv6! Thank you for giving us the
Request XB7 or XB8 swap for 1 Gig EPON - XER10 does not support bridge mode
I have 1 Gig EPON fiber service (installed 2026-06-02), with a Nokia NKFN11AEL ONT (Nokia part 3FE48103AAAA). The tech delivered an XER10 gateway (Part No SCER11BELCOM, FCC ID P27XER10). I run a UniFi Dream Machine SE as my primary router. The XER10 does not support bridge mode, which forces me into
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Hey there, @MZR, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at your current promotion to ensure you are being billed correctly. If you can please send me a Direct Message with your full nam
Offers are not honored
I have been with Xfinity for 30 years. I have been hacked by Xfinity agents several times. I have been offered plans by Xfinity agents which were not honored. The last plan offered was December 31, 2025. I was offered Internet 30 Mb and a free mobile line for $30 for five years. Instead, my Bill wen
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I cannot active my Peacock Premium perk
My Xfinity NOW internet profile is throwing a 'No Services Associated' error on the standard portal, which is blocking me from accessing my Peacock activation token. Please manually provision the Peacock Premium reward to my ID. I am Diamond member, but there may be a mismatch between my prior (Post
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Customer Service
Hi there @user_5zj2ad Thank you fo reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2.&emsp
I want to file a complaint
I have been thru 4 mobile customer service reps. First they sign me up to receive 2 watches that I never signed an agreement for. Second, I need a solution to my mobile billing. Third I want to be taken off auto pay. I’m a customer over 42 years
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Thanks for the response DM sent
Requesting Status Update on Open ECM Ticket
Hello. I am writing to get help from a corporate Digital Care agent regarding an open ECM ticket. A recent service order was incorrectly cancelled, and front-line customer service is refusing to return my account to my prior service level and billing rate. I was offered an alternative price but told
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Hey @user_gh7fkl, thanks for reaching out through Xfinity Forums regarding closing your account. We can assist you with disconnecting your previous account. Can you please send us a Direct Message with your full name and your full address? How to S
Closing account
I moved to another state for work and wanted to close my previous wifi account. How do I do that?
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Modem power
My modem doesn’t have any power whatsoever even though I plugged it in with secure connections.
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Customer Service
user_rkp69f Thank you so much for stopping in for help with this change that was made to your lineup. I would be more than happy to look into this with you, but I would need to help review your plan and options on your account to better assist.
Misled into plan change by service agent, lost HBO Max, Xfinity refusing any remedy
After exhausting every normal support channel, I'm posting here in hopes someone at Xfinity can actually resolve this. A service agent came to my home and told us we needed to upgrade our plan in order to replace our boxes. We were explicitly assured that everything in our service would stay the sam
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@yoregano Thank you for taking the time to work with us. We are happy to hear this issue is resolved. We will go ahead and get this post marked as resolved too. In the event you need assistance in the future, we ask that you please create a new post.
Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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No service
I purchased a new phone thru xfinity . The rep had to make corrections for the new apple 17 because phone was assigned to me as I am primary on account . and it is for my daughter out of state.It took several hours for the rep to make the switch successfully however in the process I no longer have s
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Customer Service
Accepted Solution
Following up - all set on my end. The XB8 arrived, I put it in bridge mode, and my UniFi router is now the edge with a clean single-NAT setup and working IPv6. No further action needed. Thanks very much for arranging the swap.
Request XB7 or XB8 swap for 1 Gig EPON - XER10 does not support bridge mode
I have 1 Gig EPON fiber service (installed 2026-06-02), with a Nokia NKFN11AEL ONT (Nokia part 3FE48103AAAA). The tech delivered an XER10 gateway (Part No SCER11BELCOM, FCC ID P27XER10). I run a UniFi Dream Machine SE as my primary router. The XER10 does not support bridge mode, which forces me into
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Dishonest business practices.
Not honoring a credit that was supposed to be applied to my account due to all of the inaccuracies and total confusion, disregard for a long time customer. Xfinity had closed out an old account after I moved into a new residence and literally mishandled the closure and my cell number I had for years
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Customer Service
Hey there, @user_jlvybj, thanks for reaching out through Xfinity Forums. I understand how concerning it is when your modem won't power on, especially after confirming the connections are secure. I'd be happy to help troubleshoot this with you. Can
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Modem power
My modem doesn’t have any power whatsoever even though I plugged it in with secure connections.
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