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Sorry XfinityBrianH, You must have been responding at the same time I was!
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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XfinityJon, I checked again today and it still didn't work. I even tried what others said to try which was try through a different browser. I was able to select "Manual Entry" of routing and Account numbers, however, when I clicked Save, I got the m
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
Question
user_5bfwkz Good to hear you found a solution, and thanks for sharing it here as well for others to see if they run into a similar situation. Feel free to reach out again anytime if you have any other questions or concerns we can assist with! &
select emails to forward
Is it possible to forward just emails automatically? I'd like to auto-forward auto-pay emails to my wife (but keep a copy in my own inbox)
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I found the solution: Microsoft elimiated "rules" in the new version of Outlook for Mac (?!?). Reverted to "classic" Outlook for Mac and the Rules work. Thanks for the input, everyone!
select emails to forward
Is it possible to forward just emails automatically? I'd like to auto-forward auto-pay emails to my wife (but keep a copy in my own inbox)
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user_lg5j7d My team is here to help! Did you sign up for streaming through our residential Xfinity service or our NOW service? Which subscription are you having trouble activating? What error do you see when you try to activate?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I am having the same issue, no one I spoke to seems to know how to help me fix this.
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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user_stp03r Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms in order to ensure the greatest value for customers, given all the ways content can be accessed today.
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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Hello @user_vfmr5b, Did you still need assistance? Were you able to follow the steps provided by @Again?
Help with IMAP while in S Africa
I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast password and then hitting OK does nothing but bring up the error again.
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Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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Xfinity App
Hello, I just wanted to check in and see if you were still receiving hte same error.
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
Question
Hi Alyssa, The issue isn't the cable card. My cable cards are working fine and I want to keep them working fine. The issue is I had an old standard adapter replaced about a week ago. It was replaced with an X1 box (PXD01ANI). That new X1 box is miss
Entitlement sync issue on X1 Terminal (PXD01ANI) - Hybrid CableCard Account
I have TiVo's with a CableCard's that are working perfectly (billing/entitlements are correct). I have a secondary X1 box (PXD01ANI) installed today on the same account that is missing all premium channels (HBO, Marquee). Please perform a "Targeted Refresh" or "Initialize" command on ONLY the PXD01A
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This is what the Xfinity response was today. Do they just keep posting the same response, but change the date????? This is very frustrating, Xfinity!!!!! Has anyone had any luck with this yet? Xfinity chat response: As of March 26, 2026, you
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Hello @user_7gfpmf, thank you for taking the time to leave a post. We understand that price increases can be frustrating, and we truly appreciate you sharing your feedback. To help us better understand your concerns and assist you more effectively, c
Price increase for nothing bring back the older please it's cheap for a reason and all we can afford I thought late fees this long [Edited]
The problem is system wide. The company needs to go back to the original speed and price we have had for years, and make the $14.95 an optional upgrade. I have already called about this today and no one could fix it. I will need to leave this service if it cannot be fixed. We do not want an improved
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user_y2ex89 Thanks for reaching out for options to change your payment method. To do so through the Xfinity app please follow these steps: Open the app and sign in. Go to **Billing & Payment**. Click on **Payment Preferences**. Scroll to **Stor
XfinityEricB
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12 hours ago
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Payments
I need to change my payment method
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