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Hulu and Disney want me to pay them how do I change that? They want me to join
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Xfinity Stream Website
Completely Fed Up with Customer Service
On 2/18 I called to lower my bill from an astronomical $427.00 for cable/landline/1 security camera. I went from X1 Premier Quad Play to TV Plus. On this call the agent told me I needed a new gateway and that "I could easily install it myself" I knew better and stated I wanted a contractor to instal
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X1
Leave a review
Xfinity came out and said my outside line had been shown by squirrels and wanted to bury it. They replaced it and dropped it to the ground and said it’d be buried long before mowing season. This was on February 11. It is now April 2. I called about three weeks ago and got the runaround. I was told s
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Customer Service
Also, the xfinity logo is black, not blue
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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That doesn't prove anything, images can be copied
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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Thank you for posting on our community forums, user_92bb7y. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Mes
Undo Cancel Request
Hi I recently requested a cancellation but I need to undo that request to cancel my request. I need to resume it for work purposes that arose and can't risk it going off on Easter this will critically hamper my job and means of paying this bill. I've never done this before and wish there was a way i
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@charles_dumpster Glad to see we were able to turn this around and get you taken care of today. Thanks again for reaching out here in our community.
I signed up for and paid for 1 gig service, but Xfinity will not honor this
Hello, I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house. There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, t
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Undo Cancel Request
Hi I recently requested a cancellation but I need to undo that request to cancel my request. I need to resume it for work purposes that arose and can't risk it going off on Easter this will critically hamper my job and means of paying this bill. I've never done this before and wish there was a way i
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Billing
user_9cbabc I do apologize for the misinformation! However, it is true you will need Xfinity Internet to access certian apps and features on the X1 TV box.
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
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I need mobile executive team intervention.I shipped the device with an Xfinity label. The tracking now shows lost and I’m not receiving the credits. Xfinity told me to contact USPS and file a police report. USPS is stating insurance only goes to $100
Trade in lost in transit
I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr
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Hi there, @user_q0yszb. Thank you for reaching out about the trade in credits. Those are applied over 24 or 36 months so it is correct that the remainder of those are not applied to your account if the line is canceled that they are associated with.
Complaint regarding iPhone trade-in reimbursement, Ticket [Edited]
I have never received a credit for my iPhone 15 Pro Max trade-in. I contacted Xfinity Mobile in Oct 2025 to inquire about iPhone trade-in promotion. Xfinity Mobile representative said I would need an Xfinity Premium Unlimited mobile plan to take advantage of the promotion, so set one up for me. I ma
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@user_effdc5 LOL I was playing Xfinity A.I. bingo for hours last night just trying to get a X1 box activated! C.R. and A.I It's pathetic! I don't work for Xfinity and I am supposed to follow orders on a tablet! No wonder they are losing millions of
I need to speak with an agent but I keep getting the AI assistant
I’m trying to manage billing but I need to speak with an agent!
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WOW ! The Peacock for me works on other streaming devices, except But Not allowed on my X1 Box! Because they want to extort me for Internet fees to use the PAID RENTAL fee on the X1 box. FCC should go after them for THAT!
Customer Service is really AWFUL anymore
I called last year about not being able to access Peacock or Disney+. The rep talked me into updating my service, which I’d just updated a couple months prior to be locked into a 5 year price…this time to only a two year price, but I’d get a “free” iPad and it would be $20 cheaper. Doing this would
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Hi again helloangello 👋 I wanted to swing by one more time to thank you again for working with us on getting this promotion added to your order for you! I'm glad we were able to make sure you could take advantage, and you should be receiving your pr
XfinitySeth
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Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
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