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user_j6r5el Thank you for reaching out to our community forum. Although we are heart-broken to see you go, you've reached the perfect place to get help with your Xfinity account and services. Please send us a direct message with your full name
Cancellation
I would like to cancel my xfinity internet service immediately. I have a new provider and do not have use for xfinity any longer
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I’m no longer a customer
Greetings i’ve been with At&T and direct tv for a month . I am no longer a c finity customer, can my account be closed please and discontinue the billing? I also was told that a scheduled pickup was in place for the returned equipment. No one has shown up yet or called . Thank you LS
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Billing
Phone Nunber
I have searched all over for a number to call and can only get links to a computer
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Customer Service
user_oor9o4, hello there. Thanks for reaching out to Xfinity Support. I would be happy to help. If you have not received a disconnect notice, you should be fine to wait a few days to make your payment. If you are unsure, send us a DM with your
Extend payment date
Need to see if I can pay my bill on 7/20 instead of 7/17 due to do not get paid till Monday
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Extend payment date
Need to see if I can pay my bill on 7/20 instead of 7/17 due to do not get paid till Monday
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Billing
user_1che2e, hello and thank you for reaching out to Xfinity Support. Starting in June 2025, Comcast.net email users will be invited to upgrade to Yahoo Mail, with invitations rolling out gradually through 2026. Users will retain their e
email back to comcast
recently my emails are sent to yahoo mail. WHY? i don't want it to yahoo mail. I prefer to open from my comcast email
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Cancellation
I would like to cancel my xfinity internet service immediately. I have a new provider and do not have use for xfinity any longer
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Customer Service
My bill and service
Yes my bill is showing that I paid the first one I got up this morning and on my account it says that I owe $405 I'm not understanding that and when I called the phone service it's telling me what I need to do as far as calling they can't help me but online so what am I supposed to do from here
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Sign-In and Account Management
email back to comcast
recently my emails are sent to yahoo mail. WHY? i don't want it to yahoo mail. I prefer to open from my comcast email
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@user_wvn0su, I'm glad to hear the issue has finally been resolved and that your service has been restored. That said, I can completely understand your frustration. After being without service for several days, it would be upsetting to learn that the
Power outage
Two days ago we had a major power outage - Eversource fixed it with in 2 hours. Xfinity tells us nothing is wrong yet we have no internet and are told that a service tech is required but not available until the 17th. This is totally unacceptable I pay over $200!a month and am a Diamond member. This
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Hi there, @user_17st2k. Thanks for reaching out to us here on the Community Forum and sorry to hear about the downtime with your internet service. @EG, and some excellent advice. Were you able to get your connection restored?
No internet
I have to internet...I have done changed the cord from wall to box and unplugged and plugged back in modem
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srtowens Thank you for reaching out! Do you have any particular channel examples of not being able to record TV Go Channels? Also, are you seeing any error messages, or codes?
Recording Programs on TV GO Channels
Why do 'record options' come up on some TV GO channels for programming being shown and not on other TV GO channels?
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Hi there, @user_pwixnn. Thanks for reaching out to us here on the Community Forum. We would hate to lose you as a customer, but you can certainly close your account whenever you wish to do so. If you would like to discuss your account and get it clos
give me my money back [Edited]
Can I pay the past due amount and close this [Edited: "Profanity"] account? You won't let me cancel and every time I [Edited: "Profanity"] turn around I'm being told my bill is [Edited: "Profanity"] late.
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@XfinityMarshante finally today they fixed it!! Service guy who climbs said there were 3 or 4 fuses blown as a result of power surge during last weeks outage!! They could have fixed it 6 days ago!! They need to train their “assistants”
Power outage
Two days ago we had a major power outage - Eversource fixed it with in 2 hours. Xfinity tells us nothing is wrong yet we have no internet and are told that a service tech is required but not available until the 17th. This is totally unacceptable I pay over $200!a month and am a Diamond member. This
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Comcast did some work in my neighborhood last week and made a mess of my lawn.How do I get help?
I need to talk to someone about how to get help.
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Customer Service
Perfect, you described everything that I needed to know! Diamond members do indeed have peacock premium included at no additional cost. The subscription showing as included on that page means that the service code has been applied to your account pro
Is Peacock still free for diamond members?
Hi. I had a question about Peacock. Not too long ago, we used the rewards option and got Peacock premium free due to the fact that we were diamond members. We had to move and get new boxes, but according to Xfinity/Comcast, we still got Peacock for free. I reactivated it a few months ago with no pro
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Yes. All the time. Only Disney+
user_xt26ek
commented
6 hours ago
to the conversation:
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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