Xfinity Community Forum

Want to keep my email address after cancelling Internet but keeping TV and Phone

I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se

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Customer Service

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It’s very disappointing to hear so many parents had the same poor experience with Xfinity customer support sending us in circles and wasting time trying to get Apple Watch for kids to work. I gave up on Xfinity, canceled the Apple Watch line, got a r

user_l6cjay

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20 hours ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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Yes. When I open a message it will as read and I go will down and “select all “ messages to read. The next morning all messages in the inbox will show as unread. i have deleted and reinstalled multiple times. Only happens on my ipad.

user_kd5svr

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20 hours ago

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Entire inbox shows as unread

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Hello, @user_6isclw Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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20 hours ago

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

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Closing thread due to age.

XfinityMichaelC

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20 hours ago

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My honest review

Never in my life did I think I’d be making a post here, but here we are. For the amount of money Xfinity charges, the service, customer support, and infrastructure should be far better. What you offer right now is a complete joke. Outages every single day, sometimes lasting 3–6 hours, and yet you st

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Greetings @user_kd5svr, and thanks for posting to the Xfinity forums, I hope this message finds you well. You mentioned that all the messages in your inbox are showing as unread. After you click on a message in the inbox, does it change to read?

XfinityJeff

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20 hours ago

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Entire inbox shows as unread

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

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Customer Service

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I finally got this issue escalated. They now claim there is a national outage for AppleTV on X1 boxes and have to estimated time/date for recovery of this service. It took too much effort to get past front line support.

purplelobster

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20 hours ago

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Apple TV won’t connect on xfinity boxes

I can’t access Apple TV on xfinity boxes

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user_g0sjw4 Did you find out from the original provider why they locked the phone at this time?

XfinityEricB

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20 hours ago

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Xfinity lies and refuses to transfer over esim to new phone

I’ve been on hours of calls and chats with xfinity to port my esim over to my new phone. They tell me my new phone doesn’t have the Verizon DMDF and that they’ll transfer the esim on their end. They then tell me to keep an eye out for an email and that I should wait two hours then restart my phone a

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@XfinityGabriel How do you explain Xfinity Stream working one day and not the next? My issues lasted approximately 30 days, and mysteriously in true Comcast/Xfinity fashion this app worked om my LG TV.

user_8b82j2

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20 hours ago

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Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last

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Hey @user_ahkhxk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Apple watch activation. I would be more than happy to offer my assistance looking into

XfinityJanelle

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20 hours ago

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Apple watch cellular activation issues

I recently bought 2 watches. When I got home I paired them to the phones just fine ,but when I tried to set up cellular I received "Uh-oh! Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation by following the steps be

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Apple watch cellular activation issues

I recently bought 2 watches. When I got home I paired them to the phones just fine ,but when I tried to set up cellular I received "Uh-oh! Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation by following the steps be

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Customer Service

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Thanks for the suggestion! I don't have the values from the time of the issue, as the modem is restarting. These tables are from a few hours later: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBm

user_19jk63

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21 hours ago

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UCD invalid or channel unusable

I am experiencing daily modem resets in the morning between around 5:40 AM and 5:50 AM. My modem (Motorola MB8600) log shows repeating Critical Errors at this exact time, specifically "CMSTATUS:US_Diplexer_Mode_Change" and "UCD invalid or channel unusable". This indicates a command or maintenance ac

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Comcast password on my iphone is being rejected by server

Can you please tell me why my Comcast email on my iPhone is being rejected by the server? How can I resolve this issue? Thank You!

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Network

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Accepted Solution

user_1khvyn I would love to help you out and take a look to see what equipment may still be showing on the account. To get started, please send us a DM to Xfinity Support with your full name and address. To send a direct message:Click "Sign In"

XfinityBillie

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21 hours ago

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Being asked to return equipment I don't have and never had

I closed down my internet account, I didn't see any equipment in the app beforehand (I can't do that anymore since the account is closed), I asked the agent about any equipment as I was terminating my account and they couldn't see anything either on their end and said I didn't had to worry about it.

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Accepted Solution

Being asked to return equipment I don't have and never had

I closed down my internet account, I didn't see any equipment in the app beforehand (I can't do that anymore since the account is closed), I asked the agent about any equipment as I was terminating my account and they couldn't see anything either on their end and said I didn't had to worry about it.

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Billing

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support

Looking to change plan, review current agreement and renew

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Customer Service

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That is good to hear @mwwink.

XfinityJeff

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21 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Just went into iPhone Mail settings and re-entered/saved new Xfinity password in both iMAP and SMPT. That seems to have done the trick. Xfinity Sara's post one month ago is a good summary of my situation--moving back and forth from Michigan to

mwwink

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21 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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grass051 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad

XfinityBrianH

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21 hours ago

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Why did my bill jump from $61.12 to $81.12 this month?

Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi

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