Xfinity Community Forum

@user_nsq14k, thank you for the update. We appreciate you working with us. We know your time is valuable. Take care and have a great weekend!

XfinityAngie

replied

13 hours ago

to the conversation:

0

U

Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100

Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.

Question

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

•

Network

10

0

user_ehzrqh I would be reaching out if I were in your shoes too. In the future please first start by creating your own public post that way help and ticketing will be created correctly. That said let's pull your account up. Please send us your full n

XfinityPeterH

replied

13 hours ago

to the conversation:

0

U

Send direct message

I am trying to send a direct message so I can schedule an appointment to have my external cables moved.

Question

Hi user_z5p3lf! Thank you for joining our Xfinity Forum and reaching out about your appointment concern. Please know my team is always here to support you. Just to confirm and provide you with the correct information, are you trying to schedule a hom

XfinityAmira

commented

13 hours ago

to the conversation:

0

U

How can I book an appt

I am unable to book an appt

Question

U

Update: Sean determined that the XB7 that was originally issued to me was what was holding me back. They sent me a newer model and I was immediately able to reach above 300/300mbps symmetric upon activation. Thank you xfinity for resolving the proble

user_nsq14k

commented

13 hours ago

to the conversation:

0

1

U

Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100

Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.

Question

peter381 Thank you for testing that and providing those additional details. That actually helps narrow things down quite a bit. The fact that you can successfully access your Comcast email through a web browser while connected to the Ne

XfinityAirelle

replied

13 hours ago

to the conversation:

0

Apple iPhone mail app "Cannot get mail" error on home router

Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai

Question

Hey there, @user_shen55! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting the cable added onto your account that is included in your HOA. I would be more th

XfinityAdrienne

commented

13 hours ago

to the conversation:

0

U

Bulk account support

I’ve called in multiple time to get the cable portion of our HOA bulk account set up. Even getting the Internet set up was a nightmare but I now I’ve called in three times and had a message chat one time. Despite providing the account number and address, I’ve been told there is no cable on the accou

Question

user_8p187x what email service are you currently using? The former Xfinity email system had a flag icon.

XfinityJosephA

commented

13 hours ago

to the conversation:

0

U

Stared emails

My stared emails disappeared why and where are they?

Question

U

Dear Xfinity Corporate Customer Relations, I am writing to formally request the immediate resolution and reimbursement for property damage caused by Xfinity's underground cable installation. I have been a loyal Xfinity customer for over 20 years, and

user_ehzrqh

commented

13 hours ago

to the conversation:

0

1

U

Send direct message

I am trying to send a direct message so I can schedule an appointment to have my external cables moved.

Question

D

Immediate Safety Hazard: Sagging Main Distribution Line in Backyard

Hello, I need to submit an urgent ticket to the local Plant Maintenance / Overhead Construction team regarding a major physical hazard at my property. There is a heavy telecom main distribution line (belonging to Xfinity) spanning across my backyard. Because the span is so large, it has severe mid-

Question

•

Customer Service

13

0

The concern is not "E-mail" help related............ Topic moved here to the proper help section.

EG

commented

13 hours ago

to the conversation:

0

U

The Easement must be fixed or remover from my property ASAP

The ComCast easement is in my property at [Edited: "Personal Information"] and It's totally destroyed, the wires are exposed and interfiering in the way in and out of my house, I demand please get it fixed or remove it from my property ASAP...

Question

@user_o1yb5e We truly appreciate your time in reaching out to us here on our Xfinity Forums. I'm a huge horror fan myself and a channel like that would be amazing. We appreciate the suggestion and always love when our customers provide feedback such

XfinityBillie

commented

13 hours ago

to the conversation:

0

U

Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

0

U

Bulk account support

I’ve called in multiple time to get the cable portion of our HOA bulk account set up. Even getting the Internet set up was a nightmare but I now I’ve called in three times and had a message chat one time. Despite providing the account number and address, I’ve been told there is no cable on the accou

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

EG

commented

13 hours ago

to the conversation:

0

U

Returned Router On Autopay Charged Many months

We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly

Question

Thank you for your quick response. It is already significantly more helpful than the 30 minutes I spent trying to explain the issue using the Xfinity support chat. That person did not seem to understand my issue at all. So on a devi

peter381

replied

13 hours ago

to the conversation:

0

Apple iPhone mail app "Cannot get mail" error on home router

Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai

Question

user_te34g2 Hello, thank you for reaching out via Xfinity Community Forums and bringing this to our attention. I understand how important it is to have those lines safely and properly transferred, especially after new poles have been installed. I wou

XfinityChristy

commented

13 hours ago

to the conversation:

0

U

Transfer utilities over to new telephone pole

At the block of [Edited: "Personal Information"] there are two newly-installed telephone poles [#3058 and #950] waiting to have Comcast utilities transferred from the old pole to the adjacent new one.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

0

U

How can I book an appt

I am unable to book an appt

Question

U

Stared emails

My stared emails disappeared why and where are they?

Question

•

Customer Service

16

2

0

Hello @user_d3jfvw. I appreciate you making us aware your cable line hasn't been buried all this time via Forums. I would be more than happy to help get this taken cared of. Please send a direct message by clicking the chat icon in the upper right co

XfinityRaul

commented

13 hours ago

to the conversation:

0

U

Cable not buried

I have had my service installed for 4 years, and the cable has not been buried. I am about to move, and I need the cable buried

Question

curtiskam That's a fair question, and we can certainly understand why it might seem redundant if you're already receiving Peacock as part of your internet service. The streaming bundles are designed as packaged offerings, meaning the included

XfinityAirelle

commented

13 hours ago

to the conversation:

0

2

Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?

I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.

Question