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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Modem delivery
I got a text yesterday saying my modem was delivered to my front door but it was not delivered. I was approved for Xfinity essentials and need a modem.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation
I’d like to cancel my Xfinity service, but the online cancellation option is directing me to call instead. I would prefer to complete the cancellation online through Xfinity Support. Please let me know how to proceed via Direct Message.
Question
Greetings @user_dr7c3f, and thank you for reaching out to us on the Xfinity forums about your experience at the Xfinity store. We are so happy to read about your experience at the store, it is comments like this that make the job worthwhile. Let us k
Customer Service
Gunther and Mecca at the Eden prairie commonwealth store has amazing customer service. I appreciate that they were willing to help me even though I came in 5 minutes before closing and their mannerisms showed it. Thanks for the help and positive attitudes. It something I don’t see much in customer s
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
devise constantly losing connection to internet
I lease an XB6 router from you for years. For the past month my devises keep losing connection and I have to restart the devises and sometimes the router/gateway. Do I need a newer router?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wifi pass
Internet went from working on two of my devices, my phone and my television to now not working on any and not showing up on my telephone. Also. Not too sure what's going on but super irritating.
Question
user_53qtc1 Hello! Thank you for reaching out via our Xfinity Community Forums. I'd be happy to point you in the right direction. 😊 We're unable to provide a Transfer PIN from here, as it's available through self-service on your account. Please visi
Hey there I need a transfer pin
I need a transfer pin so I can unlock my phone so I can start using AT&T please thank you could send it to my email address [Edited: "Personal Information"] ty
Question
devise constantly losing connection to internet
I lease an XB6 router from you for years. For the past month my devises keep losing connection and I have to restart the devises and sometimes the router/gateway. Do I need a newer router?
Question
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Your Home Network
user_34xodf Very sorry to hear about the issues with the Xfinity Assistant, is this situation all sorted out? Appreciate you making sure we are in the loop on the situation.
AI chat is loops my Internet box failed
Second to die from surge of lightning. Your support is just a loop. I need a new one sent right away please. Locations are too far and I don't drive. [Edited: "Personal Information"] please just send a new box and I'll drop equipment I have off at Comcast when I can get there.e
Question
Hey there I need a transfer pin
I need a transfer pin so I can unlock my phone so I can start using AT&T please thank you could send it to my email address [Edited: "Personal Information"] ty
Question
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Customer Service
Customer Service
Gunther and Mecca at the Eden prairie commonwealth store has amazing customer service. I appreciate that they were willing to help me even though I came in 5 minutes before closing and their mannerisms showed it. Thanks for the help and positive attitudes. It something I don’t see much in customer s
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
AI chat is loops my Internet box failed
Second to die from surge of lightning. Your support is just a loop. I need a new one sent right away please. Locations are too far and I don't drive. [Edited: "Personal Information"] please just send a new box and I'll drop equipment I have off at Comcast when I can get there.e
Question
@user_umisww What is the exact make and model number of the modem ?
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
Question
Hi @user_b4mu17,Thank you for visiting our community forums support page again. Your experience is not what we strive to provide, rest assured our team will do all that we can to make your next several years with us much more pleasant. Starting with
Problems with Xfinity overall
Have been with you for several years and it’s about to come to an end. My data keeps increasing but yet I can’t get any info as to which device is causing the problem. I don’t understands as you collect it per device in order to keep tally so????? I have never had the speed I’m paying for and you ha
Question
user_lqkb7d Thanks for reaching out to us here on Forums about your service concerns with disconnects. You have come to the right place for assistance in troubleshooting this problem. Since the issue started have you used the Xfinity app to troublesh
Internet Disconnects: Frequent Forward Drops with Thousands of Attempts
FW.IPv6 FORWARD drop , 1757 Attempts, 2026/8/28 11:20:22 Firewall Blocked FW.IPv6 INPUT drop , 1 Attempts, 2026/8/28 10:45:46 Firewall Blocked FW.IPv6 FORWARD drop , 2544 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.IPv6 INPUT drop , 17 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.WANATTACK
Question
Hello @user_9kmu5z Thanks for reaching out. In these cases you will have a few choices of what you can do. The first being a payment arrangement for the past due. Instructions to set one up can be found below. https://www.xfinity.com/support/article
Xfinity internet
I am asking that my services be restored. Due to a family emergency I endured some financial hardships that prevented me from paying my bill. I am asking to be put on a payment plan that is affordable so that I can remain a valued customer with Xfinity.
Question
Hello, @user_umisww how are you? When you log into the Xfinity app does it confirm you have symmetrical service at 1GB/1GB?
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity internet
I am asking that my services be restored. Due to a family emergency I endured some financial hardships that prevented me from paying my bill. I am asking to be put on a payment plan that is affordable so that I can remain a valued customer with Xfinity.
Question
Problems with Xfinity overall
Have been with you for several years and it’s about to come to an end. My data keeps increasing but yet I can’t get any info as to which device is causing the problem. I don’t understands as you collect it per device in order to keep tally so????? I have never had the speed I’m paying for and you ha
Question
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Customer Service
user_cbw8yl Thanks for reaching out with your WiFi Pass concern. We don't have any access to prepaid services like this to check account status to see if it's something there, but you can reach our prepaid team at 1-855-757-7372. I can try to help tr
XfinityEricB
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Wifi pass
Internet went from working on two of my devices, my phone and my television to now not working on any and not showing up on my telephone. Also. Not too sure what's going on but super irritating.
Question