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@whatnamesrleft thank you for following up that the Xfinity App is up-to-date, and completely understand where you're coming from with the frustration with receiving notifications. I checked the Xfinity App settings: by going to the Account tab >
Where do I go to to shut off certain app notifications?
I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on
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@XfinityAlyssaA Yes my app is up to date, otherwise i wouldn't be able to go any further. The updates are forced to be able to use the app, but not necessary for xfinity to push out notifications. I changed my due date a number of years ago.
Where do I go to to shut off certain app notifications?
I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on
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That worked. But could you please explain why that worked? I had problems deleting the cache and the cookies in my browser (I've never done that on an Android phone before -- I usually use a PC for browsing), but I finally figured it out. I h
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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I cant sign in because I dont know my ID and when I try providing an email it says it doesnt match records
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
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I need to address this too. I have a TabloTV that can do remote access.
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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If you do have any concerns, I would advise contacting our Customer Security Assurance team. Are you having any trouble logging into the Xfinity website, or Xfinity app, at all?
Random Call about my Modem
I got a recent call from someone claiming to be from Comcast. The ID says Xfinity Store by Comcast 1-800-266-2278. He said there was unauthorized activity on my system and to check my router for flashing or blinking lights. He seemed to know who I was and it sounded like a busy call center and the l
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I don't know if it would save me money. I took their 5 year price guarantee and I would think my gateway is part of the package deal. I should inquire what would happen if I bought my own gateway. Why have a gateway and router, if a good
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Hi there, @user_0cugs0! Thanks for reaching out about the bill. We are happy to look further into this. When an account is closed, we send the final bill by USPS mail. It should arrive a few weeks after the account is closed. That shows any remaining
Complaint regarding cancellation
My account was on auto pay for my Xfinity alarm system $77 a month. You added a $140 service technician fee to my bill when I opened a Comcast Business account. Xfinity Home closed my account and added a technician cost to it stating I had to have a residential line versus a business line and that i
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Thank you for reaching out to us @user_pn9nyo! We have a dedicated article with step-by-step instructions on activating each service included with StreamSaver here. For more assistance with our NOW services, please reach out to our NOW team through
Now Streamsaver not working ever
Just bought NOW Streamsaver last night. Cannot get it to work. Chat, calls and in store visit. 4 plus hours of my time. No one can help with the NOW services, apparently. Can't even cancel it for a refund. Really, Xfinity? Someone help PLEASE!
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@XfinityEmilyB Just sent to Xfinity Support
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Not that I can tell. Everything is operating as it should be.
Random Call about my Modem
I got a recent call from someone claiming to be from Comcast. The ID says Xfinity Store by Comcast 1-800-266-2278. He said there was unauthorized activity on my system and to check my router for flashing or blinking lights. He seemed to know who I was and it sounded like a busy call center and the l
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint regarding cancellation
My account was on auto pay for my Xfinity alarm system $77 a month. You added a $140 service technician fee to my bill when I opened a Comcast Business account. Xfinity Home closed my account and added a technician cost to it stating I had to have a residential line versus a business line and that i
Question
user_pi2p3a Thanks for reaching out! Have you checked to see if there is a service interruption event happening in your area? You can check the status of your service by using the Xfinity app or the Xfinity Status Center.
Tv
Can’t turn on the sign shows that there’s construction problem, I restarted my WiFi, it doesn’t work
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Closed
Now Streamsaver not working ever
Just bought NOW Streamsaver last night. Cannot get it to work. Chat, calls and in store visit. 4 plus hours of my time. No one can help with the NOW services, apparently. Can't even cancel it for a refund. Really, Xfinity? Someone help PLEASE!
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Customer Service
skintime New promotions come out all the time! If you haven't checked with us recently, I would be happy to help look over promotion options for you! & @dclink We would be happy to look for a new offer with you as well to help keep the billing do
My promotion is going to expire
I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?
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user_28aebf Thank you for clarifying that for me. I'd like to access your account to troubleshoot further until we find a resolution. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Hello @user_un6et1, I understand the importance of having your Peacock issues addressed. Please go here https://www.peacocktv.com/ to fix the errors that you are receiving.
XfinityDuron
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Peacock Premium
I show that my Peacock Premium account was activated on Xfinity rewards. When I try to login to Peacock, it asks me to pick a plan. When I click on "Account", it says the same thing. It won't let me watch anything without picking a plan that I will be charged for. Can you help?
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