Xfinity Community Forum

@user_21122112 We do apologize for any inconvenience you're having with your Peacock streaming services. You mentioned 2 tickets were open, have you gotten any notification on the tickets that they've been resolved? If not the tickets would still be

XfinityOrlandoM

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16 hours ago

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peacock subscription activation impossible through Xfinity site.

Has anyone ever fixed this? I see a ton of questions and complaints about this all over the internet but no actual fix of the issue. I spent 5 useless hours on chat and on the phone with Xfinity customer service yesterday. Seriously the worst customer service experience of my life. Absolutely no one

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I'm having the same issue. Two tickets have already been opened and it still has not been resolved. Calling customer service and chatting with someone has not worked. I'm still having the same issue.

user_21122112

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16 hours ago

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peacock subscription activation impossible through Xfinity site.

Has anyone ever fixed this? I see a ton of questions and complaints about this all over the internet but no actual fix of the issue. I spent 5 useless hours on chat and on the phone with Xfinity customer service yesterday. Seriously the worst customer service experience of my life. Absolutely no one

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crumrine99, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of receiving what was promised as a consumer myself. This is definitely now how we want you to feel. We will surely miss your business. Ove

XfinityGabriel

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16 hours ago

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Xfinity Lies

I was lied to by Xfinity Mobile and I am ready to file a complaint with the FCC. I switched a phone to Xfinity from Verizon; I was told the Verizon device promotion would be paid off up to $500.00 by Xfinity. Now it has been 2 months and nothing has been sent to Verizon. I have spent hours on the ph

Question

Hello user_k3k5t6! Thank you for being a Xfinity customer and for reaching out to us on our Xfinity Forums for help with your account. I have a feeling that a promotional rate is coming to an end causing the monthly cost to increase. I'm sorry if thi

XfinityPaula

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17 hours ago

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Internet

I have been paying 70.99 and it just went up to 90 dollars. I am not paying 90 for Internet have someone fix my bill IMMEDIATELY

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Ended up moving to YouTube TV. Xfinity doesn't put the effort to maintain their streaming app like other streaming services.

user_egc731

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17 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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Internet

I have been paying 70.99 and it just went up to 90 dollars. I am not paying 90 for Internet have someone fix my bill IMMEDIATELY

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Billing

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Fraud

should I get a new phone number if my phone has been compromised

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Devices

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While we hate to see you go, we can help @retoropak Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/di

XfinityJoe

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17 hours ago

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Internet service cancel

Need to cancel my internet service.

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user_2gphjl You can easily return one of them, and get the free one to round out the pair. You would just need to return the one, and then move forward on the free unit. The pods are awesome though, they really do expand the wireless footprint extrem

XfinityThomasB

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17 hours ago

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Xfi Pods

I just purchased two pods to increase my WiFi at my house. The very day I unboxed them I received a notice that I qualify for a free one. Can I be reimbursed for the difference for one or should I return one? What should I do??

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Closed

Internet service cancel

Need to cancel my internet service.

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Customer Service

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I'm not sure why you moved my post to the Customer Service Help section...I don't need help, I'm out. Just trying to help fellow customers to know what to expect if/when they cancel their service.

user_qu3ejd

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17 hours ago

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How to Close an Account...Who would read this?

I waited weeks to post my experience with Xfinity and here's why. I closed my Xfinity account because I no longer needed the internet at my house. Whether I had any problems with Xfinity had no bearing on this decision. I wanted out for my own reasons and it was certainly nothing Xfinity did. Findin

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hello i was having the same problem but today was fix, tray to keep talking with them they will fix the problem

user_f7kgtk

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17 hours ago

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peacock subscription activation impossible through Xfinity site.

Has anyone ever fixed this? I see a ton of questions and complaints about this all over the internet but no actual fix of the issue. I spent 5 useless hours on chat and on the phone with Xfinity customer service yesterday. Seriously the worst customer service experience of my life. Absolutely no one

Question

user_adfytv Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are happy to help with the changes you need to make with your account, is this in reference to our Xfinity Vo

XfinityJorge

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17 hours ago

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Change phone

Need to put my number on a different phone

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Mine is freezing on any channel I watch. Started happening a few days ago.

dansgen1alero

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17 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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We would be happy to assist @user_ki1qui Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messagi

XfinityJoe

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17 hours ago

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No link to Activate Peacock

I purchased Xfinity and it is showing that I am supposed to have Peacock for 2 years free. However, when I click the emailed link, it says that no subscriptions are available in my account. On my add subscription page, there is no link/ button to activate Peacock. I cannot get through to any person

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Concern moved here to the Customer Service help section.

EG

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17 hours ago

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How to Close an Account...Who would read this?

I waited weeks to post my experience with Xfinity and here's why. I closed my Xfinity account because I no longer needed the internet at my house. Whether I had any problems with Xfinity had no bearing on this decision. I wanted out for my own reasons and it was certainly nothing Xfinity did. Findin

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Change phone

Need to put my number on a different phone

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Customer Service

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Xfi Pods

I just purchased two pods to increase my WiFi at my house. The very day I unboxed them I received a notice that I qualify for a free one. Can I be reimbursed for the difference for one or should I return one? What should I do??

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Customer Service

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How to Close an Account...Who would read this?

I waited weeks to post my experience with Xfinity and here's why. I closed my Xfinity account because I no longer needed the internet at my house. Whether I had any problems with Xfinity had no bearing on this decision. I wanted out for my own reasons and it was certainly nothing Xfinity did. Findin

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Customer Service

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@JR30Years - Thank you for taking the time to post this concern! I'm sorry to hear about the worry it has caused, and I'd love to take a closer look at things if you'd like. Could you please send our team a direct message to continue? To send a dir

XfinitySara

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17 hours ago

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Reporting horrifying bait and switch experience with your technical chat

Please be aware of a very sketchy Comcast “bait and switch” practice, promising FREE mobile connectivity to the Internet in the case of outage. The chat agent repeated several times this is a completely free service, and then asked for my credit card number. When pushed 4 times for why they need my

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