Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (495.8K)
You can’t fix my issue. I’ve already wasted hours on the phone with support. First said they could do it no problem, now they’re not sure. I’m not wasting anymore of my time. I have an open ticket. [Edited: "Personal Information"]. Figure it out.
Number port stuck for 3 weeks after cancellation — no resolution, disconnected after 1hr hold
I cancelled my Xfinity Mobile service on June 16, 2026, and switched to another carrier the next day. Because my account was already cancelled, my number couldn't automatically port over. I called Xfinity and was told my number would be held for 30 days, and that Xfinity would open a new account, mo
Question
I hope you're having a great weekend! 😊 I'd be happy to help with removing your Xfinity landline service. Please send me a DM with your full first and last name and your complete service address, and I'll be glad to review your account and assist yo
How to get rid of my landline
We no longer need a landline and want to remove it from our package.
Question
I'm so sorry to hear about the experience @user_cebb47 you've had. I can only imagine how frustrating it must be to spend so much time trying to resolve the issue, repeat your situation to multiple agents, lose access to your phone for several days,
Xfinity support
My phone got disconnected after I made a payment and I set up payment arrangements and after 16 hours on the chat forum in the XFinity support and 22 agents later I ended up having to go into the store because they could not fix my problem and one XFinity support member told me to go in and reset my
Question
Need to sign into comcast.net
I am unable to sign into my comcast.net account
Question
•
Customer Service
Xfinity support
My phone got disconnected after I made a payment and I set up payment arrangements and after 16 hours on the chat forum in the XFinity support and 22 agents later I ended up having to go into the store because they could not fix my problem and one XFinity support member told me to go in and reset my
Question
•
Network
@XfinityDena wrote: "... please send me a ModMail ..." "ModMail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, an employee has posted incorrect
Primary Xfinity Account Stuck in Automated Password Reset Loop (Every 2–4 Days at :50 Past the Hour)
Hello Xfinity Support Team, I need help with an issue that requires escalation beyond Tier‑1 support. My primary Xfinity account is stuck in an automated password‑reset loop that appears to be triggered by a backend security process. Here are the exact symptoms: The password on my main Xfinity accou
Question
Remove exterior equipment
I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.
Question
•
Customer Service
user_373red Hi there! Thanks for taking the time to reach out. We are sorry to hear you are having trouble opening apps. Are you referring top being able to connect and open apps on your phone?
Low or no tower signal [Edited]
Low or no tower signal. Can not open apps. [Title Edited: "How to write a helpful post"]
Question
Hi @user_45u398,Thanks for sharing your feedback about your experience migrating over to Yahoo Mail. As @Again mentioned there are a few quality of life upgrades that come along with making the move. Another one to mention is that you now have access
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
Hello Xfinity I would like an American speaking Regional Manager to help resolve my on going issue of bill increase. Over a year this is happening, each time Ive called the bill is adjusted but goes back to same the inc
Regional manager
I would like a call from a regional manager regarding dishonest and potentially illegal customer service issues.
Question
Hello, @user_iyjr2m - Thank you for posting your DVR concerns. I'm sorry to hear about the trouble you've been having, and I'd love to see what we can do to help! How long have you had this TV Box? Are you able to confirm from the label what model it
DVR issues
Either it doesn’t record the full show or won’t allow me to get past a certain point. Also, it’s choppy if I do get to see the whole show.
Question
@OldeFatGuy Thanks for posting this. I am also concerned about this change. The benefit of using https://speedtest.xfinity.com was that it tested the speed directly to the closest Xfinity server, providing an accurate measure of your specific plan's
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
Question
I have 3 lines currently with by the gig and want to change 2 of them to Mobile Select; however, unable to do this on-line requiring me to make a selection for the line I don't want to upgrade. Any way to do this on-line without having to call custom
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
Question
I am having the same problem on both my phone and Mac
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
Greetings @user_4iit44, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues with the porting of your number, but you have come to the right place for assistance with this
XfinityJeff
commented
13 hours ago
to the conversation:
0
2
Number port stuck for 3 weeks after cancellation — no resolution, disconnected after 1hr hold
I cancelled my Xfinity Mobile service on June 16, 2026, and switched to another carrier the next day. Because my account was already cancelled, my number couldn't automatically port over. I called Xfinity and was told my number would be held for 30 days, and that Xfinity would open a new account, mo
Question