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Hello user_e3ajv5, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist. A modem flashing yellow typically indicates that it is not connected to the internet or is having troub
Router blinking yellow at start up
My router is blinking yellow when I try to start it up. I’ve tried all the gateway connections in my house, tried a different cord, and had xfinity run new lines to my place. I am still not getting a connection and am unsure of where to go from here.
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
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Intermittent drops, repeated MDD message timeout / CM-STATUS Event Type Code 4 on DOCSIS 3.1 OFDM channel
Hi Xfinity team, I am seeing intermittent WAN drops and repeated cable modem log warnings that appear to correlate with my router reporting WAN state changes. I would like help checking the RF plant / CMTS side for my service. Equipment: - Modem: Netgear Nighthawk CM2000 - Cable firmware version: V8
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Your Home Network
Good evening @Umannawho88. Are you still having issues connecting your phone to your Wi-Fi?
I can’t connect to my Xfinity now on my phone
It’s not letting me connect and I just bought service, I’ve tried unplugging and plugging in my router, I’ve tried forgetting the WiFi, but I still can’t connect.
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@user_e8apgw Thanks for explaining. It being stuck may be the reason for all this, we can have it investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the m
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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Thanks for reaching out on our Xfinity Community forums @user_xrezd3! We can definitely take a look at that refund card for you! 😀 We're here to help!So we can locate your account, please send us a direct message* with your full name and serv
Xfinity Expired refund Card
I misplaced this card for a while and noticed it is expired and won't update. Can someone help me get another card re-issued? its $148 and I didn't use any of it at all.
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My emails
Retrieve my emails from April 7 they we’re not loaded onto my inbox
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Customer Service
Thanks for writing back, the balance I don't know how to calculate since there were so many credits... @XfinityDena So in January I traded in my 14pro for the 17pro ($700 trade in credit for the 14pro)... I decided I wanted a larger screen so in Ma
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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Xfinity Expired refund Card
I misplaced this card for a while and noticed it is expired and won't update. Can someone help me get another card re-issued? its $148 and I didn't use any of it at all.
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Customer Service
Very strange that you are receiving a live linear channel @kreeper_6. Does help indicate the home is receiving a signal. Have you attempted to power cycle the equipment by power cycling the equipment? Can you please unplug the equipment for 20-30 sec
internet, tv out
internet and tv are out. no one is available to help or schedule tech. pointless AI assistant is giving the run around
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I’m so sorry to hear this, user_s973sw. Losing access to emails with important documents and photos is incredibly upsetting, and I completely understand how devastating that must feel. Did you try accessing our connect.xfinity.com website to se
why my folders didn't migrate to yahoo?
Didn't know my emails were being transferred to Yahoo until late April. My folders/mailbhoxes didn't survive the transfer. Anybody with similar tragedy?
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user_65mbvk, I'm certain the processing center is getting lots of devices, and it will take some time to check/inspect all equipment as it comes in. Ideally, the goal is to process them as quickly as possible, but I have seen it take some time b
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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There is no issue inside the house and equipment, i have checked. Still no internet and TV controller gives no internet error message but plays current channel; cannot change
internet, tv out
internet and tv are out. no one is available to help or schedule tech. pointless AI assistant is giving the run around
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Paula et al, I used the link you sent and it sent me to Yahoo Mail. I am unable to locate my Xfinity email box. Not sure what else to do. Don't understand how this all happened. I had important information documents, family photos etc in those folder
why my folders didn't migrate to yahoo?
Didn't know my emails were being transferred to Yahoo until late April. My folders/mailbhoxes didn't survive the transfer. Anybody with similar tragedy?
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Hey @user_gcd1ku. Thank you for visiting our official Xfinity Forums Community support page. The dates would be selected while processing the move request. If you forgot, we can help verify the dates. Please send a direct message by clicking the cha
Can't Find My Move-Out Date
Hi, I requested to change over my services when I move soon. I can't remember what day I said I'm moving out of the old address and what date I selected to start wifi at the new address. The email confirmation has no information that tells me this, and I can't find it on my account anywhere. Where d
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Hi there, @user_x44aew. You are at the right place for assistance. I am sorry to hear 811 did not mark the line. If your service is offline we will set up an in home visit. They can run a temporary line to get your service working ASAP. The line team
Line needs relocated
We need to have our line relocated in our yard. When 811 marked our yard the report stated no line in excavation area for Comcast. The digging began today and now the line was cut. We need it repaired.
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The Fed Ex website says the Samsung 26 was delivered on Tuesday, 5/19/2026 at 9:35AM. Why would the return not have been processed by now?
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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Accepted Solution
I did hear back from a post on the Reddit support forum for xfinity. Couple of the "mods" there gave it a few shots and then did a lot more research... in the end... NO VoIP CTA if you want to have more than 42Mbps Upload speeds... UNLESS you pay xf
NetGeekJay
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Netgear 2050v Upload Speed
I must use the Netgear 2050v cable modem (if I don't want to pay an eternal rental fee) in order to meet the need having a VoIP CTA and also the speeds of 2100/300 download/upload speeds that I'm paying for from Comcast/Xfinity. Outside of the Atlanta, GA market, seems others are able to get 300Mbs
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