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Palm9473 Thank you for taking the time to share this detailed feedback. I understand why you expected clearer answers to each of your questions and why the experience felt frustrating. Since this is a public space, we are limited in the specific info
Power Outage 3/15/26
Question 1: why can you not provide details about an outage as simple as “downed line due to storm“? You mentioned in a generic message that your teams were working hard to restore service when you could have said our crews were taking Sunday off and will be back Monday as no crew was working today.
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My Disney plus and Hulu isn't working
Was told we have Hulu and Disney plus... how do you get it
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Customer Service
Just an update on this. There has been zero progress in almost 2 weeks. Abel assured me that he would call me on Monday to update me on statuses. After I had to reach out first, Abel told me that the crew assigned to my job would prioritize us. But I
Cannot get internet service for OVER 1 YEAR
This is getting ridiculous. On Jan 16th 2025, I had a "regional sales manager" come to my door to sell me on an internet and mobile package. The pricing was great so I agreed. I setup an appointment to get all set up as I was assured that xfinity fiber was available in my area. Tech comes, says its
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change from credit card to checking account
Updated payment info not being used on my account
I updated my payment info changing from a credit card to checking account some time ago. I just verified it does show this update on the website and that my old payment (credit card) is no longer there. My autopayment is still going to my credit card. Please fix. Thank you :-)
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Stuti and their leaders! Thank you for choosing Xfinity!
Amazing service from Stuti!!
I never received the survey link to give my feedback directly about her service but absolutely wonderful service and she was incredibly helpful, truly a gem of an employee. 10/10 across the entire board for her service ✅
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I need to cancel my X finity Membership
I have been trying to cancel my membership and I am so frustrated that it is so hard to do so, the phone line doesn’t help at all, can I just please cancel it
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Customer Service
The overhead line has been there for 40 years. Tree limbs from a recent windstorm are pulling it down dangerously close to the power lines. Internet service cuts out several times a day; modem looses signal and takes 3 to 4 minutes to reset (loops hu
New member with a service problem
Having trouble getting a service appointment for the outside service drop. Was directed to go here for help, so here I am. This is my first posting to get started.
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Bury cable line
Hello, I am wondering if a request to bury my cable line was entered in. I need to get this buried asap grass is about to get cut.
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Customer Service
NOTHING HAS BEEN FIXED. The trust has NOT come, our signal is still buffering. The tech who DID come said the issue is on the pole, made out a ticket for the boom truck to come, but NOTHING HAS BEEN DONE. We got a new gateway in the mail, but since t
internet buffering and freezing
We are having CONSTANT issues with buffering and freezing. On Zoom, watching streaming channels. I was just told that my discord is letting only snippets through and no one can understand what I am saying. My work requires I be on Zoom most of the day, and having no one catch what I'm saying is a PR
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Okay, I am glad to hear that. Was there anything else we could assist you with?
remove xFi Complete
I want to remove XFi complete from my bill, I don't need it. I can't seem to find a way to DM support, as is suggested in other posts. Can you please remove this for me>
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Cover damaged and large crack done side of junction box roadside
Large green cover covering Comcast equipment damaged. Large crack down side allowing rain and water in. Located at [Edit: "Personal Information"]
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Customer Service
user_3dkldx Thanks for creating a post. Was it a ticket starting with an ECM # that was closed? I ask since that ticket would be the submission to have the work order created for the drop bury, which is then scheduled and worked by the maintenance cr
Reopen Bury Cable Request
I received an email that my service request to bury a cable was complete. It has not been completed. How do I reopen the ticket?
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Sorry to hear that, @Rushfan003. Could you try a system refresh with the directions here : https://www.xfinity.com/support/articles/x1-system-refresh and let us know if there is any improvement afterwards?
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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I actually just got it done via a live chat so I think I am good now.
remove xFi Complete
I want to remove XFi complete from my bill, I don't need it. I can't seem to find a way to DM support, as is suggested in other posts. Can you please remove this for me>
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Subject: Requesting Manual CNAM/LIDB Update for Recycled Number.
I am a Washington customer. My number is broadcasting the previous owner's name (Cynthia Nelson). I need a Manual CNAM update to clear this. Please have an official employee reach out.
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Devices
timc1475 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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I got an a guy from Egypt and it did not help me at all. Only made it worse.
blocked by policy
can not log into xfinity and get a "Blocked by Policy" message. All other websites work, Hep?
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user_pzblee Hi there! You have come to the correct place for help with reviewing your account and see if the bury request has been submitted. I would be calling too if the grass was about to be cut. Super happy to see Spring is here! Please send us y
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Bury cable line
Hello, I am wondering if a request to bury my cable line was entered in. I need to get this buried asap grass is about to get cut.
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