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I am yes. is there any way to contact the host of the hotspot?
Xfinity Hotspot Not Emitting Correctly
So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot
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I have not reached out to LG because when I was using broadcom for internet, the problem did not happen.
LG TV constantly losing IP address
My LG OLED television drops its wireless network connection every day. This requires me to go add it back in and put in a password every time which is a real pain. I understand this is actually something that has been happening for a long time. Is there a solution from Xfinity on how to solve this p
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Canceling through DM
I’d like to cancel my Xfinity Internet service. Please let me know how I can complete the cancellation through Direct Messaging. Thank you!
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@SteamMIA Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what options we have available to get this cable box back on to your account. To be able to discuss account specifics, please send a direct m
Need help escalating unresolved X1/account issue
I’m hoping an Xfinity employee can help escalate an issue that two lengthy support chats have been unable to resolve. An X1 box that had been working for years suddenly stopped working with error XRE-00250. During my most recent support chat, the agent investigated and confirmed that a previous Xfin
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@user_bisfkq @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
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Line down
Line is down so when the outage is repaired our internet will still be out
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Customer Service
My bill just doubled
My bill just doubled and it's too much!! Any way to fix it?
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Your Home Network
Magmon100 Thanks for the response and we are happy to help with this! Have you made sure the app is up to date and the system that it is operating on?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Thank you for reaching out to our team here about that battery backup issue. I know how concerning any power interruption can be. I do not have an exact formula showing for that type of backup. I did find that a 950VA (approx. 480W–510W) batter
Battery backup
I have the model X88 internet gateway. It's the only device plugged into a 950VA battery backup. During a recent power outage, the backup battery was drained after, maybe, two hours with no internet being used. We also use Xfinity for landline service, so no gateway equals no phone service. Before I
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user_jgf37v I appreciate that additional information, are you an existing Xfinity residential internet subscriber as well?
Xfinity Hotspot Not Emitting Correctly
So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot
Question
Support
add a secondary name to the Bill-To mailing address for proof of residency.
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Billing
v58
I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would
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Customer Service
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Xfinity Stream Website
user_bisfkq Thanks for reaching out to let us know you are experiencing speed issues with the XB10 Gateway modem. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this
XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
Question
@XfinityJon it was working fine yesterday. But today is back to same issue. What’s to be done?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Mariap2 thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with getting an additional name added on to the bill. Please send us a direct message with your full name and complete service address to
Add a name to my bill for residency proof
Hi, how can I add a second name to the "bill to" address line for proof of residency?
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Thank you for reaching out here about that line issue. I will be happy to look further into that from here, and get that reported for you. In order for me to get that set up, I will have to ask you to send me a direct message with the full name and c
XfinityJohnG
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Line down
Line is down so when the outage is repaired our internet will still be out
Question