user_uhz4fq Thank you for stopping in for help with canceling services. We are always sorry to see a customer go, but we are able to assist with that since, in most areas, you need to speak with an agent to process that disconnect. Send our team a di

Hey @user_xt5dif. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over any line item questions you may have. Were you able to take a moment and visit our 'Understanding your Xfinity bill' s

Good evening, and thank you for reaching out to our Community Forums regarding your Peacock concerns @user_5mgltd, we appreciate it. I understand you mentioned everything was working fine for a few weeks before the error started, and we’re ha

Thanks for posting on our community forums, Jg24k1. I'm sorry to hear about the free Peacock subscription not working properly. We'd like to help! Are you using our xfinity.com/yoursubscriptions page to activate? What happens when you try to activate

Good day user_3xzc5o, and thank you for creating a post in our community! We hate to lose you as a member of the Xfinity family, but we always want to make sure any request you have goes over smoothly nonetheless. I see you've already sent us a direc

Hello @user_kalkyh, and thanks for posting on our Xfinity Community forums!That sounds problematic! A few questions: - What model of Modem are you using? (XB6/XB7/XB8?)  - Is this happening with all devices or one in particular? 

So I bit and contacted as advised the Customer Security Assistance "team", was transferred 4 times in a single call, all without any notice  or hand-off, and then each time had to re-verify my ID. Finally after asking for escalation to a 

StrifeV We can certainly get someone out to take a look. Two months is a long time, so we'll work to get this cleared up. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located