Official

Accepted

Unanswered

Advanced Filters

Search Results (525.9K)

Most Recent
Selected Most Recent
Money stolen for a phone I don’t have

I keep getting charged for a cell phone that I never received. The phone was sent back to Comcast by whoever they use as a delivery person. My apartment complex would not receive it so it was sent back never received at first. I received a refund for $122 then all of a sudden I saw a charge on my ac

Question

8

0

0

Ours is corrected now. Hope you both are good too.

 to the conversation: 

0

0

CBS audio out of sync

Picture and audio are a few seconds out of sync. All other stations are fine.

Question

Payment

Hello, can I make my payment on the website instead of with the Harris and Harris company my bill went to?

Question

11

0

0

Xpod

Xpod is making noise and don’t think working any longer. Not super old

Question

10

0

0

And the worst part about all of this, is that you had to post on a forum to seek out customer service. What is this system? Where is the direct email? I'm in the same boat but there is no one to contact about it. [Edited: "Solicitation"]

 to the conversation: 

0

0

Bill increased suddenly by $50

Last month I paid $55 and then suddenly, without warning that a promotion was ending or that there would be any bill increase, I was charged $104 this month. I also haven’t received a bill statement since June so I can’t even check my bill statement to see why I’m suddenly paying almost double for m

Question

Technician support coaxial install installation

Hello, I need support from a technician to install a coaxial wire in my home. How do I initiate that? Who should I contact to install that?

Question

8

0

0

Yes, the adjustments I have received so far have all been one-time credits. I have had to call Xfinity Mobile customer service every month and ask them to apply a credit before the bill was charged to my payment method. Before this current ticket wa

 to the conversation: 

0

Unresolved Xfinity Mobile Promotion Billing Issue Since July – Ticket [Edited]

I’m reaching out again because I have been dealing with an unresolved Xfinity Mobile billing issue for months, and I have now been charged directly from my bank account for a line that was supposed to be free under a promotional offer. When I moved my Xfinity Internet service from Alexandria, VA to

Question

Is this to actively discourage us from seeking out help?

 to the conversation: 

0

1

Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]

Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]

Question

Cancel service

I need to cancel my Xfinity Internet service without a phone call. I have already tried Direct Messaging but have been waiting for a long time. Please have Xfinity Support contact me through Direct Message so I can complete the cancellation.

Question

5

0

0

Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]

Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]

Question

16

1

0

Phone [Edited]

Do i still owe on this phone [Title Edited: "Personal Information"]

Question

8

0

0

Wifi password

I have forgotten my wifi password

Question

9

0

0

Wifi password

I have forgotten my wifi password.

Question

11

1

0

Remove a cable

There is a cable in my back yard that (clearly) is supposed to be buried, but it is not. I would like it removed, or properly buried.

Question

8

0

0

Update, Robert on the escalations team went right to work to resolve the problem. I am so pleased with all that he has done to fix this. I will keep my mobile number and my cell service with Xfinity. God bless him! 

 to the conversation: 

0

1

Double billed since February 2026, no end in sight!

I am following up once again with the Corporate department as I am back to square one trying to resolve my ongoing account issues (Case [Edited: "Personal Information"]). I continue to be double-billed for two mobile accounts for the past eight months. Additionally: - The credit promised to me was n

Question

I was upgrade to xfinity Xi6-T X1 box and local forecast quit working vs now getting the reqional forecast. Weather Channel location works on other company apps....just not on xfinity. This is an xfinity issue they need to address.

 to the conversation: 

0

0

Local weather on the weather channel

The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system

Question

Does the gateway have a sticker on the bottom or back ? Check there.

 commented 

8 hours ago

 to the conversation: 

0

0

SSID change

I want to change the SSID on my gateway and there isn't a sticker on it with the admin password. I went http://10.0.0.1, used admin as the user name, but it needs a good password

Question

Upgrading to 2 Gig tier—Broadband Facts says 250 Mbps upload, but checkout cart defaults to 35 Mbps (Active Mid-Split Node)

Hello, I am looking to upgrade my plan to the 2 Gig tier, but I am running into a billing system profile mismatch that I need help resolving before completing the order. My local neighborhood node has already been successfully upgraded to the Next-Gen Mid-Split infrastructure—in fact, my current gat

Question

7

0

0

forum icon

New to the Community?

Start Here