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Free iPad Scam
I am dealing with what looks like has been a pretty major issue for people. An agent told me that I would be getting an iPad free of charge, and of course, that was false and I’ve been getting charged monthly payments for it.
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Billing
Good Morning, @user_9as3gp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand how frustrating it must be to drop connection as my entire household relies on the connection for school and work
My Internet keeps cutting off and then it won’t come back on for hours
My Internet keeps cutting off randomly. I unplug it from the wall. I let it sit and plug it back in. It’s cycles through all the colors and it just sits there flashing green for the next few hours and then I’ll come on. It’ll work for a few minutes and then I’ll stop
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crazeeafguy Thanks for submitting a post. How long ago was the technician appointment? I ask because it can take time to refer and schedule work with maintenance teams, and we normally provide a 2-week window to have the work completed. We can help l
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Xfinity Support I can not find "New Message" icon.
Trade In value is not what I agreed to
Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon
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user_p3vw3oThanks for the details. Since you're seeing the same TVAPP-00209 error on both your iPhone and iPad, and reinstalling the app didn't help, let's try a couple of things: • Sign out of the Xfinity Stream app, then sign back in. •
Encountering TVAPP-00209 on Xfinity Stream app
I an encountering TVAPP-00209 on Xfinity Stream app. Nothing has changed on my account. It was working fine last night and this morning on my iPhone and iPad I am receiving the same message. I’ve tried restarting and reinstalling the app nothing has solved the problem.
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since I went on vac. mode I can't connect with my Schlage door lock.
I just went on vacation mode, kept wi fi (modem) when date in went into effect I lost my comunication with my Schlage front door access,
I can't connect with my Schlage front door lock since I went on vacation mode. Keep Modem.
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@XfinityJosephA wrote: "... You can see how to send us a direct message here ..." Actually the posted link does not work -- it leads to a "404 Not Found" page. No doubt the employee meant to post https://forums.xfinity.com/conversations/guideli
how do i make an appointment for a technician to come to my house?
i signed up 2 months ago and I pay for 1gig internet. for the first month i was getting consistently no higher then 300megs down. So i made an appointment for a technician to come to my house to check on why this was happening. All of a sudden I was getting my 1gig internet speed. So i cancelled the
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I just went on vacation mode, kept wi fi (modem) when date in went into effect I lost my comunication with my Schlage front door access,
I can't connect with my Schlage front door lock since I went on vacation mode. Keep Modem.
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Your Home Network
user_3965bm Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Hi @DAN.PET, I am going to list the instructions again. At the bottom of my list you will see a link to a post that details instructions to send a direct message. Please read the post closely as it does mention a setting that you may need to adjust t
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Password reset request every day
Everyday I am getting prompted to reset my password. I can change the password on both of my devices but still email gets stuck in the outbox for hours. I have called customer support on this matter 3 times and the only thing they tell me to do is reset the password. I’m running out of passwords and
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Sign-In and Account Management
Request to remove an unused exterior coaxial drop line
Hello Xfinity Support, I recently moved into a home with an unused coaxial drop running from the utility pole to the exterior of the house. This connection is not in use, and I would like the unused exterior drop removed. Please have the appropriate Comcast/Xfinity line or maintenance team verify wh
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Customer Service
The XG1-P has audio outputs that connect to a sound system. The XiOne-SC does not. Wouldn't I be better off just staying with the XG1P? What does the XiOne-SC provide that the XG1-P doesn't?
Does XiOne-SC(B) box replace the XG 2v2-P Box?
I was prompted to order the XiOne box to upgrade my existing XG 2v2-P but the Xi instructions say to leave the Primary TV box activated. Does the XiOne replace the old box or is it just an additional component to run beside the old TV box?
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I am also having intermittent tv drop outs as of yesterday 10/11/2026 [Edited: "Personal Information"]
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Shipping Inquiry
Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.
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Devices
user_a4gkin, thank you for reaching out to us through the Xfinity Forums. I am sorry to hear you've had trouble setting up a seasonal hold. The good news is you have reached the right place and we can help. Please send us a DM with your name an
Seasonal hold
Ive tried everything to put my services on seasonal hold and cannot get anyone to help WHY?
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Cable Card Activation
While I understand cable cards were retired in 2024 and there is limited support, it appears based on current articles there is still the ability to pair, however none of the support personnel even seem to know what a cable card is and therefore I am not getting transferred to the correct team. I ca
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X1
@XfinityCarolyn To clarify: I'm not having trouble logging into the forum, but with starting a direct messaging conversation as requested by @XfinityMarcus above.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Customer Service
user_sosbg8 Hi there! Thanks for reaching out to our team here on our Xfinity Forums for help with having the line removed. Congratulations on your new home! I'm sure you are excited to get everything settled and things set the way you would like the
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Request to remove an unused exterior coaxial drop line
Hello Xfinity Support, I recently moved into a home with an unused coaxial drop running from the utility pole to the exterior of the house. This connection is not in use, and I would like the unused exterior drop removed. Please have the appropriate Comcast/Xfinity line or maintenance team verify wh
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