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Should, but doesn't. I just get to a screen that requires adding a credit card. Not gonna add a credit card to redeem a coupon unless I actually go over the amount ... which I am not doing. Misleading offer.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Hi, How do I find out if I'm eligible?
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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@XfinityShawn I had actually just had someone help me with my problem today. I have my account on seasonal hold. However, i think i missed the feedback part of the call and if possible id like to leave positive feedback for the caller who had assi
Can’t cancel my account, being stonewalled by all support. Cannot cancel billing because it’s intentionally and negligently obfuscated.
Do not respond to me unless you are a human capable of solving my problem, i don’t want to jump through broken hoops to deal with something that can be one button. If i can upgrade service and all of that in one click, so can you allow me to cancel, and it’s been anything but one click away if anyth
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@user_8xs7h5 wrote: "The data usage overview doesn't display far enough back to verify when the last courtesy month was ..." Clicking the "Show Table Data" link on https://customer.xfinity.com/#/devices#usage should show the usage for the last 12 mo
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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deepr I understand you've reached out before, and the best way for me to help is to review any details we have on the account, like previous tickets or notes. This will help me know if it's part of a nationally known issue or a specific profile conce
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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Help TV
I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me somethi
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Channels and Programming
I understand the first come first serve. The issue is I get the notification to redeem and it isn’t there. Then the next time it is there and all redeemed.
rewards
I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then
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Hello Xxayamexx, Thank you for reaching out to us in our Xfinity Community forums. We will need to get your account open to assist you, and we are happy to assist. If you would, send our team a direct message with your full name, the name liste
Xfinity support
Our internet has been out for hours and we have been unable to reach a real person to assist.
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Howdy user_ig7e13, and thanks for stopping by our community to share your concerns. It's never our intention to leave your property with blemishes after our local teams work in your area, but any time it does happen, we want to by made aware so we ca
Xfinity contractor damaged my lawn
My neighbor was getting internet / cable service which required a Xfinity contractor to dig up my yard. They left behind a muddy mess. Please tell me that Xfinity plans to send someone out to return to fix this mess by properly sodding / seeding. I have pictures, this is not okay. Additionally, in t
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Hulu/disney bundle activation problem
I can’t activate Disney / Hulu and keep getting an exception. Please note I have activated Peacock with no issues. I have tried Wifi/ 5G/ Incognito - and still get the same error without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I coul
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Customer Service
Those rewards are on a first come, first served basis and only have a limited number. It would not surprise me if folks have figured out when those rewards appear and are able to redeem them right as they are released. Waiting for the notification on
rewards
I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then
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Hey there Luckyword1 👋 I just wanted to stop by to thank you again for working with our team on your concerns! I'm glad we were able to get your agreement questions answered along with ensuring your services are all operational and online 👍 Should
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
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Tap Installation
We recently signed up for service. a troublesome pole was repaired and now the fiber cables have been lashed and the pole is stable for Xfinity to come out and install a tap, unfortunately of the 2 time we've had a technician out to the home we're try to get set up, they have been unable to install
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Your Home Network
Thank you for reaching out to us. Please remember, we are here to help if you need. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, tr
Trying to pay my bill!
[Edited: "Language"] trying to pay my bill or connect to customer service i need to look for another carrier try to pay is very stressful not to mention tiresome im gooa have to cancel soon does anyone know where i can send my payment ?
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how do I connect to my voice mail?
I just changed carriers to Xfinity and need to set up my voicemail. How do I do this?
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Devices
Xfinity support
Our internet has been out for hours and we have been unable to reach a real person to assist.
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Customer Service
IM NOT INTERNET SAVVY I ALWAYS MAKE MISTAKES NO WORRIES I HAVE ALREADY CAME UP WITH A SOLUTION THANKING U IN ADVANCE !
Trying to pay my bill!
[Edited: "Language"] trying to pay my bill or connect to customer service i need to look for another carrier try to pay is very stressful not to mention tiresome im gooa have to cancel soon does anyone know where i can send my payment ?
Question
If you refer to my first message above, I have already contacted Xfinity support chat about this issue. Since it has not been resolved, I posted here to seek further help.
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
Question
Xfinity contractor damaged my lawn
My neighbor was getting internet / cable service which required a Xfinity contractor to dig up my yard. They left behind a muddy mess. Please tell me that Xfinity plans to send someone out to return to fix this mess by properly sodding / seeding. I have pictures, this is not okay. Additionally, in t
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Customer Service
I am having the same issue on my Samsung Smart TVs, even the brand new one. Streaming is not affected when I watch on my laptop. Help!
user_reygcz
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16 hours ago
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Xfinity stream freezes
My television keeps freezing while using Xfinity stream
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