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Now it's 3 pm the next day and I still haven't heard from anyone.
Internet not working...again!
Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li
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email setting
I am not getting current emails on my phone or laptop. However,y wife is on the same account just with a different with a different usernamet
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Xfinity App
@user_j1ucrh thanks for the additional follow-up, it's really helpful knowing the error message is no longer coming up. I had replied to one of your other replies mentioning I can check back in with on my first shift next week 7/6 to confirm everythi
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Thanks for the follow‑up. Yes — the Netflix charge does appear on my Xfinity statement. Since the forum doesn’t allow image uploads, I’m pasting the exact excerpts from my May bill: Billing Date: May 06, 2026 Service Period: May 11
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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That is corret, if your billing cycle reset while there, it would reset the data limit @barolobrunello!
International data on Unlimited Premium
Why was I charged for international data after switching to $0 plan? Another bait-and-switch by Xfinity Mobile? I switched one line from "Unlimited Intro" to "Unlimited Premium" because "Unlimited Premium" was described as --------------------------------------------------------------------- Int'l t
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Good day Heartbreak23, and thank you for your post in our community! We infinitely appreciate your being a member of the Xfinity Mobile family, so we're happy to help with any questions you have regarding your options for financing a new phone 👍When
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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@user_uayk33 Hello. NOW customers can use the NOW Portal to manage their account and payments. Follow the guide here https://www.xfinity.com/support/articles/manage-now-subscriptions to see how, and use the official NOW Portal link.
Payment due date for July
When will my payment come out of my checking account for July? Now mobile
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No actual humans you can talk to, completely unhelpful
If you call customer service you will get NO WHERE. It doesnt give you the option to speak to a human, it just gives AI prompts that dont help so they can send some stupid link that won't work either. This company y is absolute trash for customer service. If you go to a store they tell you to go onl
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Customer Service
Does the appearance of this OX screen have anything to do with the migration to Yahoo--for instance, would it signal that my particular Yahoo migration was coming up in a certain amount of time? I would love to know when that migration will happen fo
Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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How to shut off voicemail on landlines phone. I've tried *99 but get recording that I don't have voicemail
Shut off voicemail on landline. I've tried *99 to cancel but get recording saying :I don't have account, nothing to cancel. But phone shows I have :New message notice on phone and only 1 line but paying for "call waiting" have spent numerous hours with xfinity, they say it has to be fixed on their e
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Customer Service
Internet problem
Hello, My internet keep getting disconnected on all of my device.
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Customer Service
So... just to be clear... if I'm in Italy for 3 weeks... and during my stay my billing cycle resets, I get 10GB more, correct?
International data on Unlimited Premium
Why was I charged for international data after switching to $0 plan? Another bait-and-switch by Xfinity Mobile? I switched one line from "Unlimited Intro" to "Unlimited Premium" because "Unlimited Premium" was described as --------------------------------------------------------------------- Int'l t
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@XfinityKassie No, it's not coming up on our TVs no longer👍
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Well, it's happened . . . I can't use the app on my phone anymore. When I try to use the app, I get a message that I need to updated the app. And, when I try to update the app, I get a message that this app isn't compatible with my device anym
Xfinity App Needed for PC
I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of
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Denied Access to Comcast Email [Edited]
Why am I being denied access to my comcast email account on the internet? [Title Edited: "Personal Information"]
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Thank you for reaching out to our team. If you are getting a password IMAP error message you can follow the information at the https://www.xfinity.com/support/articles/changing-or-resetting-your-password site to make that password change.
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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user_bx5ejn Thank you for posting on our community forum to get help moving your service. Every time I've used the site to make changes to my services, the team was very responsive, so I'm sorry to hear this has not been your experience. Please use t
XfinityEmilyB
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Current employee, moving, need to transfer services but can't get anyone to respond
Hi! I am a current employee and we just moved. I was told to transfer my services through XPE ticketing system, which I did. But it's been three days and I still haven't received a response on the ticket. Is there anyone who might be able to tell me how to get a human representative help us with the
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