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Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Glad to hear the issue was resolved. Thank you for your effort!
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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user_zv35co Good to hear it started self correcting. Still a known issue without a full resolution, but please keep us informed if it starts listing incorrectly again.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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Just wanted to let you know that the guide listing was correct as of last evening. It seemed to correct itself without me doing anything. I appreciate your efforts in attempting to correct it.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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We do not have access to the request you are asking for @user_62hgi0. The dedicated team is who would assist you.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
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When will my comcast.net email account be able to switch to yahoo.com . They said I will get an invite to switch over but it has not happened yet. Thank you
Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
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I've done this countless times over the past month. And as I've stated, I never received a new incentive email, but have been contacted multiple times by BHN for the original email. It's an endless loop that has been perpetually frustrating, stressfu
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
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user_62hgi0 Hello! Thank you for reaching out to us here on our Community Forum. If you have not already done so, we suggest contacting our Xfinity Incentive Team directly at 1-833-269-9036. They should be able to accommodate your request.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
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Customer Service
Hello, @tetraq! It sounds like your Xfinity app is stuck in a "desync" state. This usually happens when the app’s local cache or the account's digital handshake with the Gateway gets interrupted, even though the hardware itself is online. Since
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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@user_birv1p I appreciate you making us aware that of the email log in issue you're experiencing via Forums. I would be more than happy to help figure out a solution to this problem. So that we do go over something you've already done, can you plea
Password reset
Xfinity is suddenly asking me to log in using my password. Although Xfinity has my correct phone number, their technology is broken and does send the text message to me. The associate then said he would send something to my email which is rediculous since I can’t access because I don’t know my passw
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Assistance Cancelling Plan From Outside US
Need help cancelling plan it is impossible when you no longer live in the United States. 1-800-XFINITY does not work, I need a human please.
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Customer Service
Accepted Solution
Internet Connectivity Still Terrible After Replacing Modem
Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth
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Your Home Network
user_u1aaq0 Thank you for the update. Have you been setting the firewall settings through the App? Have you tried to set it through the Admin tool? I'm trying to identify if it's something that could be an issue with App saving settings?
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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Password reset
Xfinity is suddenly asking me to log in using my password. Although Xfinity has my correct phone number, their technology is broken and does send the text message to me. The associate then said he would send something to my email which is rediculous since I can’t access because I don’t know my passw
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When will symmetrical speeds service be available in Katy Tx 77494
Symmetrical speed available in 77494 ?
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Customer Service
AMEN TO THAT! I HATE the Yahoo platform!
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
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@user_1dhux1 We're sorry to hear about your decision. If you would like further assistance or have any other questions, please let us know.
MGM+ not showing all shows that are available with personal subscription
I subscribe to MGM+ through Xfinity. It no longer lets me watch all of the shows that are available through a personal MGM+ subscription (subscribed directly through MGM+ - not through Xfinity). It also doesn't have a "search" field available so I can search for shows. This is a change from just a f
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internet speed\
My previous speed was 1100 and it was about 933 I have currently upgraded to 2000 and am still getting about 933. As anybody else experienced this. I have called and the help desk yes, I am connected for the faster. With the AI help desk it came back that my speed was supposed to be 1100 speed. ??
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Your Home Network
Thanks for reaching out to us we do apologize for any inconvenience you're having access to your Comcast e-mail. Have you tried accessing your e-mail through our Xfinity app or through another browser? What kind of error messages are you receiving?
XfinityOrlandoM
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Unable to Access Comcast Email [Edited]
As of today I am unable to access my comcast email. It sends me in a continuous loop?? Why is this happening? Thanks for your prompt response.
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