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I did not get a reply that I know of either via text/voicemail to my cell phone, email, or voicemail to my Xfinity home phone. Xfinity has contact information for each of those. For example, I did get a text today regarding an internet outage that af
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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@philipj I have received several letters from financial institutions where I have active accounts indicating that emails sent to my comcast email account are being returned. On the accounts I have set up paperless statements with them and in
Incoming Mail Rejected
I have received several letters from financial institutions where I have active accounts indicating that emails sent to my comcast email account are being returned. On the accounts I have set up paperless statements with them and in one case they said they would need to charge me a monthly fee if th
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I take that back. That was an old ticket. I am not sure a ticket has ever been filed. I am livid.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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I can’t tell. The ticket says it was resolved. But I don’t know how it could be because I haven’t given espn my email. There are no espn unlimited games tonight, but I would think, it can’t be resolved without espn knowing my email. They
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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Thanks for the update. You do not have to be a Diamond or Platinum customer with the gig plan to receive Peacock Premium for free. I can take a look at your Xfinity Member status if you would like, or if you already know that you are a Diamond or Pla
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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@user_o74m79 I'm complaining about Xfinity/Comcast! That's who we pay our hard earned money to! I don't care if Disney raised rates or not! That's not my problem! Xfinity profits billions so they can afford the hike! You should care if Disney rais
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hi @user_604523, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to verify the status of your Housesmart ticket, but lots of factors come in to play to determine eligibility. If you are too far f
New Construction
I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su
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Good evening @nantuket, and thank you for reaching out on our Community Forums regarding your Peacock concerns. We appreciate it, and welcome back! We’re glad to hear you've resubscribed to Xfinity. We're happy to help troubleshoot the Peacoc
Your Xfinity account is already linked to another Peacock account.
I previously had an Xfinity plan with Peacock. I moved and Xfinity was not offered here so that plan was cancelled. They recently installed fiber in my neighborhood, so I resubscribed. Now I get the "Your Xfinity account is already linked to another Peacock account." message whenever I try to activa
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@user_o74m79 Again... I don't pay Disney, I pay Comcast! In the long run, you do pay Disney.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Your Xfinity account is already linked to another Peacock account.
I previously had an Xfinity plan with Peacock. I moved and Xfinity was not offered here so that plan was cancelled. They recently installed fiber in my neighborhood, so I resubscribed. Now I get the "Your Xfinity account is already linked to another Peacock account." message whenever I try to activa
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Sign-In and Account Management
Unresolved Trade-In and Promotional Credit Dispute – Account Billing Discrepancy
[Edited: "Personal Information"] July 28, 2026 Xfinity Mobile Customer Service Escalation Team RE: Unresolved Trade-In and Promotional Credit Dispute – Account Billing Discrepancy To Whom It May Concern: I am writing to request escalated assistance in resolving a billing issue that has persisted on
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Billing
TECH DIDNT SHOW UP yet marked appt completed
Hi. I am cutomer x 20yrs & pay $400/mos. Our cable &Internet went out 5 days ago during storm. We waited 5 days for appt. Got screenshots proof of email confirm and app confirm 1-3pm slot. Even called to confirm during appt window and told tech was still set to come. Yet they NEVER came!! So I calle
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Customer Service
Hello @user_zal7, thank you for reaching out on our Community Forum! I see that one of our amazing Xfinity Experts, @EG, previously shared information regarding compatible customer-owned modems and our supported device list. Were you able to review t
My upload is provisioned at about 5 Mbps
I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and
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Community Best Answer
I'm not sure what exactly the network team did upstream to stabilize the upload speed; but after a week, it's looking way more stable. There were a few instances where upload speeds dipped, but in those scenarios, it was either expected bc there was
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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NFL Network
I want a rebate for NFL Network. Im paying you for it and you don't have it. Issue a rebate.
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Channels and Programming
You can change your Xfinity ID at any time. It must be different from your old one. Note: You can’t change your Comcast email address. Sign in with your Xfinity ID and password.Click the Account icon.Click Account and Identity.Under Your
Change my xfinity ID username to something else
Please give me a link to the page where I can do this. I have tried your AI agent and it keeps thinking it is a password issue and it is not. I want to change the username from the old one to a new one. That is all.
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bkittsley, it is never good to not have the connection you need, especially on your cell phone, and we appreciate you reaching out for help. Could you tell me what, if any, troubleshooting you may have already done on your mobile devices to resolve t
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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Not Accessibility/disability related. Moved to Email.
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password IMAP for Comcast
I upgraded from Comcast to yahoo but now on my phone im being asked for password to IMAP for Comcast.
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