Xfinity Community Forum

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Tech

Waiting on tech but they haven't shown yet.

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Email

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I will gather my stuff and send over. I’ve had some personal things with family in another state. Sorry for the delay.

user_whh9ok

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13 hours ago

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Deceptive Tactics – Read the Fine Print!

I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The

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Thank you for reaching back out here, and for the update. On this platform we are all part of the corporate digital care team, and there are not any Bot responses here. That House smart ticket would have been an available option for us to do here as

XfinityJohnG

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14 hours ago

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New Construction

I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su

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Hi I have a support ticket that states closed but my issue is not resolved

Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this h

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Customer Service

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Guess the customer still is number 2 at Comcast/Xfinity!

On July 10th this year after struggling with X finity mobile and 2 bad E-sim installs over the phone, (couldn't get voice mails, did not exist in system when entering phone number) I ordered a new Samsung S26, and was told it would be at my home on the following Tuesday. I should have taken the faul

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Devices

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We can send a direct communication to the CSA team about the fraud investigation and find out where things are at in this process, @Itsartiesworld. If money is taken fraudulently, steps are taken to correct things on our end and also to protect your

XfinityRay

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14 hours ago

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$4495.16 unaccounted for!

I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not

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Thank you for working with our team here on Xfinity Forums and for allowing us to assist in getting the late fee charge removed, as promised. We hope to be able to provide service again in the near future! 💜

XfinityEva

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14 hours ago

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Called Customer Service 4 times, all promised to remove the late fee charge and all failed to deliver afterwards.

I recently cancelled my Xfinity service. Before the formal cancellation, customer service told me not to pay anything until the final statement. Due to that, Xfinity charged me a late fee. I called Xfinity 4 times after that, and all customer service promised me to remove that late fee charge. And h

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You're very welcome! I'm glad I could help. 😊, @srtowens are there any other service or account concerns I can assist you with today?

XfinityRichard

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14 hours ago

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Recording Programs on TV GO Channels

Why do 'record options' come up on some TV GO channels for programming being shown and not on other TV GO channels?

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Thanks for the reply.

srtowens

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14 hours ago

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Recording Programs on TV GO Channels

Why do 'record options' come up on some TV GO channels for programming being shown and not on other TV GO channels?

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I did DM twice. nobody responded

user_newXfin

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14 hours ago

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Unable to call internationally from the US

We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun

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Hey there, @user_15etzp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the need to ensure the billing is correct as expected when closing the account. I would be more than happy to dive i

XfinityAdrienne

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14 hours ago

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Billing Review Request - Account [Edited]

[Edited: "Personal Information"] 4:24 PM (2 minutes ago)to support, meHello,Hope you are doing well.My name is [Edited: "Personal Information"], my Xfinity account number is [Edited: "Personal Information"].I had a wifi account with Xfinity from August 20, 2020 until July 02, 2026. I called Xfinity

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@user_pqa8ds Which box are you referring to? Please provide some more context to your situation so we can provide better assistance.

XfinityBradM

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14 hours ago

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Hookup my box

Would like to hook I would like to hook up my Xfinity box

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I'm sorry to hear you've been running into issues with the order and login process, @user_nrthe8 . I can certainly understand how frustrating it is when you're trying to cancel an order and the automated systems keep sending you in circles. I'd be ha

XfinityRichard

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14 hours ago

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cancel

I registered for a new service to start on July 25th, but the account has a system glitch. I cannot log in multiple times, and the phone/text bots keep bouncing me back. I want to cancel my pending order entirely right now. Can you process it manually from your system?

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Hi user_kpwzuy, thanks for taking the time to post here on the community forums! I'm sorry to hear that you've been charged for what seemingly should have been a free smartwatch. Our team can definitely take a closer look into the situation, and brin

XfinitySean

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14 hours ago

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Billing issues

Hi in 9/24 I purchased an Apple iphone 16 from the XFinity store in Burlington County NJ. I am a long time customer and because of that they gave me a free Apple Watch. Well when my bill came in they were charging me 12.95 a month for the watch. So I called them up and they said they were going to t

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Howdy Celebrityknowles 👋 I'm happy to hear you are using our Prepaid Xfinity Mobile service, and sorry to hear about the issues you're having with the billing. The last thing we want is for you to be without service, and since we're very limited in

XfinitySeth

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14 hours ago

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C

Now Mobile

I have been experiencing an ongoing issue with my autopay. The sight is broken and the app. I have been trying to resolve this issue for months and I have been transferred from dept to dept and yet the issue has not been resolved. Now my services are completely OFF. [Edited: "Personal Information"]

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Billing Review Request - Account [Edited]

[Edited: "Personal Information"] 4:24 PM (2 minutes ago)to support, meHello,Hope you are doing well.My name is [Edited: "Personal Information"], my Xfinity account number is [Edited: "Personal Information"].I had a wifi account with Xfinity from August 20, 2020 until July 02, 2026. I called Xfinity

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Billing

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user_7jhxnp - Thank you for sharing that with us. I know how frustrating it can be when you're running into service or connectivity issues, but we'll do our best to help get things back on track. When you have a moment, could you please try the follo

XfinityThomasA

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14 hours ago

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Problem with Movie in Xfinity Stream App on Roku

I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.

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I've already escalated this through the CSA team and have two case numbers. It is abundantly clear that Xfinity does not want to help me find out where my money actually went. The reply was, "Oh, if it didn't go to your account it is probably fraud."

Itsartiesworld

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14 hours ago

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$4495.16 unaccounted for!

I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not

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Former customer, would like cable disconnected from home exterior.

Hi, we no longer subscribe to xfinity and would like the box and cable on the exterior of the home removed. Can someone come out to do this?

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Customer Service

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cancel

I registered for a new service to start on July 25th, but the account has a system glitch. I cannot log in multiple times, and the phone/text bots keep bouncing me back. I want to cancel my pending order entirely right now. Can you process it manually from your system?

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Customer Service

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