Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (544K)
Good evening @JannieD, Thank you for reaching out to us here on Xfinity Forums. We can definitely assist with the process. I do see that one of our amazing experts @Again gave some good steps to try. Please let us know if the steps work.
GO BACK TO XFINITY FROM T MOBILE
I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER. Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want
Question
You are absolutely right!! Xfinity has no problem raising their fees EVERY YEAR!! Just don't expect them to fix any problems!!
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
Question
Thanks, but I've already spoken with customer service several times, and unfortunately, they haven't been able to offer me a package close to my previous $50/month deal that included 1 Gig internet and one mobile line. I don't think further discussio
Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
Question
@XfinityTonya Ok, I filled out the form to opt out of door to door sales. I will say that opting out should have been the default to begin with. The last thing I want to point out is that the guy you sent to my home wanted me to get out of my house
Door to Door Salesperson
There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package
Question
It isn't consistent, it works on some recordings and not on others. Most don't work, it almost seems conspiratorially "not on the ones I really care most about", haha! I have tried Chrome and Edge, it used to work on Edge all the time but I decided t
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
Question
@JannieD Talk with T-Mobile; there may be a commitment with them before you can move that back. Your phone might be locked, or there might be a 30 day "trial". Best to check with them.
GO BACK TO XFINITY FROM T MOBILE
I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER. Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want
Question
Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I ca
Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
Question
I went to the local Xfinity store and simply exchanged for new. Thank you.
Remote is eating batteries.
I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.
Question
I’m in the same boat. Fiber is in the neighborhood too. I don’t know why this has to be so difficult.
NHL Minnesota Wild Hockey games
I see direct tv was able to come up with a deal to show Minnesota Wild NHL hockey games. Why is Xfinity not working on a deal to show these games? Do I need to switch to Direct TV to watch my sports teams?
Question
Hey @user_pubvhv, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help provide assistance. Was the game potentially blacked-out due to licensing agreements or did you receive an error code/mes
Getting my game on FX1
My game (Colorado vs Okla. St.) was on FX1 yesterday evening, however I was denied access despite paying for a Fox One subscription when we switched to XFINITY cable.
Question
user_iktm5a Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
Question
There isn’t an estimated resolution date or an automatic notification that will be sent once this is resolved @user_bz3ir5. Once our engineers have implemented a solution, the Paramount+ app should begin working normally again without any addit
Customer support
paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036 I have unplugged everything and restarted the box, the tv, the wifi. nothing is fixing the problem.
Question
@user_5jyfi1 send all billing by us mail
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
Question
I’m in same boat why charge for a service and then make non functioning for customers
xfinity app no longer works
I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s
Question
user_7634a4 I’m sorry your landline isn’t working. We’d be happy to look into this with you. First, we’ll want to check whether phone service is currently included on your account and make sure the equipment is set up correctl
My land phone is not working
Is there an additional charge for using my land line, if so how do I set it up?
Question
Can't create Xfinity Id
When trying to create a new xfinity id I am met with "This information doesn't match our records Try again or contact us and one of our agents will be happy to help you" after I input the code that it sent to my phone number. I have an existing account but every link I try to click on when logged in
Question
•
Customer Service
Private message sent.
NEW CONSTRUCTION HOME FOR 5-YEAR-OLD WITH LEUKEMIA, UNRESOLVED ISSUED SINCE JUNE
I have been trying to get Xfinity Internet service installed since June, but unfortunately, there has been very little progress. This is a new construction home with a serviceable address. A technician has been dispatched to the property on four separate occasions, yet the issue remains unresolved.
Question
@user_qwmzf7, I would be happy to help you get the audio back to English. In order to assist, I just need some additional information. Are you using the Xfinity TV box or a streaming device?
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
Question
Xfinity first line support staff ... I realize you can not correct this as it's a programming issue (vs. a service interruption, etc.). It's more than three weeks old and obviously can be fixed as it worked ~ a month ago. If you genuinely want to he
wriley18
commented
15 hours ago
to the conversation:
0
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question