Xfinity Community Forum

Hello user_s1t5vk thanks so much for taking time out of your day to reach us here on our Xfinity Forums! This absolutely sounds like a frustrating situation to go through. A couple of questions, if I may, just to fill in the gaps- Is this hap

XfinityAlfonso

commented

8 hours ago

to the conversation:

0

2

U

terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t

Question

U

@XfinityJustinC I have done that 20 times at least already. It will not cancel. Just keeps asking me to schedule a callback for 5 days later. Getting no help is why I cancelled years ago. Now they are sending me bills for different plans instead of

user_67hz6u

replied

8 hours ago

to the conversation:

0

U

Cancel service

Cancel service. Cancel service. Cancel service.

Question

B

@XfinityThomasD Hi, I am able to sign in on my account online and through the app. I have cleared cookies through my web browser and uninstalled/reinstalled the app itself. I have no issue with accessing my Xfinity account. When I click check email

Beefyribz

replied

8 hours ago

to the conversation:

0

B

Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

Question

C

Yes I understand the pricing. Please proceed with the check when you are able.

cory6913

replied

9 hours ago

to the conversation:

0

C

How can I get a serviceability check for X10 at my address?

Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla

Question

U

Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

Question

•

Customer Service

17

2

0

cory6913 Thank you for reaching out! Our team can open a ticket to the Gigabit x10 team for a serviceability check. Gigabit x10 speed is the ideal experience for: *An unlimited number of online devices at a time and an unlimited amount of data usag

XfinityMartyR

commented

9 hours ago

to the conversation:

3

C

How can I get a serviceability check for X10 at my address?

Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla

Question

U

I understood that. That was established. I was taking accountability for MY bill. And accepted I was just going to have to wait and pay it when I can on the 4th, in which I expressed that to the agent. I wasnt asking if I could pay it on the 4th. It

user_ezq6o1

replied

9 hours ago

to the conversation:

0

U

Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

Question

U

CM3000 Firmware problems

My customer-owned NETGEAR CM3000 is currently running firmware V6.01.04. NETGEAR’s current firmware table lists V5.01.02 as the Comcast-deployed firmware for the CM3000. I’m experiencing repeated intermittent disconnects/latency events and would like this escalated to the appropriate provisioning/ne

Question

•

Your Home Network

9

0

@XfinityEva My pleasure !

EG

replied

9 hours ago

to the conversation:

0

U

EPON provision

I’ve spoken to multiple reps and spent 3-4 hours on the phone where I was hung up with once after 1+ hr and another who connected me with someone else without telling me after 45 minutes only to be then escalated and told a tech needs to come out. I saw another member have similar issues. All I want

Question

@user_67hz6u I appreciate the confirmation of looking to cancel. That is definitely a long time to have not used service with us and being unable to get assistance with cancelling. I would like to help get this resolved for you. To continue, I'll nee

XfinityJustinC

replied

9 hours ago

to the conversation:

0

U

Cancel service

Cancel service. Cancel service. Cancel service.

Question

U

Input incorrect service and mailing location

I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.

Question

•

Devices and Equipment

10

0

U

Streaming app won’t show TV GO

I got a new Samsung tv and can’t find TV GO. Nothing will play on live tv because I’m not at home on my home network.

Question

•

Xfinity Stream Website

5

0

@user_ezq6o1 Our forum expert was moving your original post to the appropriate board. We appreciate you reaching out and sharing your recent experience. All of our payment options are handled through the Xfinity Assistant as it has the option to set

XfinityBradM

commented

9 hours ago

to the conversation:

0

8

U

Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

Question

Hi there @user_wjn4l7 Thank you so much for reaching out on our Xfinity Community Forum about your Xfinity Stream App issues. Check for a device update in your Settings menu and install it if available. If the Xfinity Stream ap

XfinityDemetrise

commented

9 hours ago

to the conversation:

0

U

App on Roku not working

The Xfinity stream app all of sudden isn’t working on my Roku tv. I click on it and the channels don’t come up. All other apps are working. I’ve tried deleting app and reinstalling

Question

I am happy to hear that you were able to get everything resolved by calling, @user_2mop5j! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.

XfinityAdrienne

replied

9 hours ago

to the conversation:

0

U

Cancel TV but keep Internet

I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?

Question

user_bn5kei Thank you for reaching out! Our team can check on the status of your account, please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Mes

XfinityMartyR

commented

9 hours ago

to the conversation:

0

U

Help Recalling Old Debt

Hello, I recently discovered that an old outstanding balance from Xfinity has been sent to a third-party collection agency, Southwest Credit Systems. I want to pay this balance in full immediately, but I would like to pay Xfinity directly so that Xfinity can recall the debt from the collection agenc

Question

U

I ended up calling, thank you.

user_2mop5j

commented

9 hours ago

to the conversation:

0

1

U

Cancel TV but keep Internet

I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?

Question

C

How can I get a serviceability check for X10 at my address?

Does anyone know how I can get a tech to run a serviceability check for X10 at my house? I'm interested in it if it's available but every avenue I have tried to make the upgrade has run me into an AI brick wall. We're talking about an upgrade contract that spans years and is worth thousands of dolla

Question

•

Customer Service

16

1

0

Thank you @EG! @user_ab6rv2 We can help with removing any current XB7 or XER on the account so that you can add your own device to use with the ONU. Please send us a direct message with your full name and service address. We can circle back here on

XfinityEva

replied

9 hours ago

to the conversation:

U

EPON provision

I’ve spoken to multiple reps and spent 3-4 hours on the phone where I was hung up with once after 1+ hr and another who connected me with someone else without telling me after 45 minutes only to be then escalated and told a tech needs to come out. I saw another member have similar issues. All I want

Question

Concern moved here to the E-mail help section.

EG

commented

9 hours ago

to the conversation:

0

U

Email login

I’m caught in a loop, help

Question