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Hello, @user_shw4fi thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance with getting new set-top boxes, I appreciate the update that the cables had already been attempted to get replaced but wasn't able to

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Xfinity TV Box Replacement

My tv boxes are both broken. I keep trying to troubleshoot through the chat feature on the app and even have issues to the point the live agent sent me a new HDMI cable to see if that fixed the problem. It hasn’t, and I would like two new boxes for my TVs since I’ve had interrupted TV service for al

Question

Hi there! @user_dtzqe5 Thank you so much for reaching out on our Xfinity Community Forum with concerns about a service plan rate that you were quoted. We are happy to assist!  To get started please send a direct message by following the steps b

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Complaint

I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.

Question

You should read the numerous comments here instead of regurgitating the same wrong answer. There are no options to turn off marketing/promotional notifications in the xfinity app (at least on iOS). Multiple screenshots of the notification settings ha

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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logout

Cannot logout to sign into another account

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@edenl Have you checked your subscription options through the self-service portal to remove your Netflix account? 

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Remove Netflix from Xfinity accoun

I already am billed directly from Netflix and need to remove from Xfinity

Question

Email from yourcard@incentivetracker.xfinity.com

Hello I received an email about a $200 prepaid card

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Intermittent Issues for over a year

Ever since moving to my apartment complex over a year ago have had intermittent, but severe connectivity issues, from 1100-1300 daily, and during peak usage times. A tech game out last year and fixed/replaced some connections, and left his "supervisor's phone number, in case issues come back." They

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Issue was resolved after community support escalated and a conversation with advanced tech support identified and resolved the issues.

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Unable to access Xfinity Voice account via web

On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,

Question

Complaint

I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.

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I am prepaid for now pass but lost connection

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Now pass

I have now pas but not connected

Question

Xfinity TV Box Replacement

My tv boxes are both broken. I keep trying to troubleshoot through the chat feature on the app and even have issues to the point the live agent sent me a new HDMI cable to see if that fixed the problem. It hasn’t, and I would like two new boxes for my TVs since I’ve had interrupted TV service for al

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Cancel my service

How do I confirm all of my service is canceled?

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Ian a now pass customer but lost connection. I am on monthly prepaid

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Now pass

I have now pas but not connected

Question

Concern moved here to the E-mail help section for assistance.

 commented 

10 hours ago

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reply from state governmental office blocked

I send an email to a state institution weekly, the email arrives there ok. But I must have a confirmation from them to proceed with a faith visit, but I don't get their reply to me. (i get my BCC though) . I think the email coming to me is being blocked since its from a prison system, (no inmate has

Question

Concern moved here to the E-mail help section for assistance.

 commented 

10 hours ago

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Email Unavailable Again - Webpage not available

I'm reporting another outage with regards to email access. Whether I try to access via a web browser or via the Xfinity Web, email is not loading. This is a daily occurrence. Why?

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Accepted Solution

Now pass

I have now pas but not connected

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