Xfinity Community Forum

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@XfinitySara I placed some sort of ticket but I had to create a login in and the little assistant would not transfer me or assist. I do not have service with xfinity

user_ovxby3

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7 hours ago

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Exposed box

We have a cable utility box in our backyard. Its been there forever and falling apart. Wires exposed cover wont stay on. Also your cable runs right on our fence line so we havent been able to replace our fence. Not sure anything can be done about the cable but at some point thats going to be a major

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I was only trying to send this to tier 2 or loyalty and i avoided any individual or something that suggested it was to go to an individual by searching Xfinity support and tier 2 because I thought was a general box that could then be assigned accordi

user_24u30b

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7 hours ago

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My phone order not delivered but returned to Xfinity while marked as completed by FedEx on Xfinity website

I am writing to request an urgent executive escalation regarding my Xfinity Mobile order.FedEx has incorrectly closed out or marked this order as completed with Xfinity, but I never received the device. FedEx attempted a delivery on Wednesday, 10/21/2026, at 6:28 PM in Upper Marlboro, MD, and left a

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Still says 0.00’s 😐

So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I

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Billing

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user_ckbzpj, Hi there! Thanks for reaching out. We are honored by your interest in Peacock. One way is by visiting our stream store online at this link here. We are also happy to help with this on our end. To get started, would you mind sending us a

XfinityGabriel

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7 hours ago

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Bundle streaming

How can I get peacock

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Peacock

I can fine Peacock to connect

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Xfinity Stream App

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Moved to Customer Service for The Digital Care Team

notgoodatusernames

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7 hours ago

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WiFi Pods making static noise

We have 3 pods throughout the property and two of them are making a static noise. I have a video and will post or attach it if I can. If you turn your volume up you can hear it. This one is in a wide open stairwell. They will stop for a minute if you unplug them and plug them back in, but then they

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Hey, @user_ovxby3! Thanks for taking the time to create a post about these concerns. That is definitely something our Digital Care Team wants to make sure gets handled as quickly and properly as possible. To confirm, have you already attempted to sub

XfinitySara

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7 hours ago

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Exposed box

We have a cable utility box in our backyard. Its been there forever and falling apart. Wires exposed cover wont stay on. Also your cable runs right on our fence line so we havent been able to replace our fence. Not sure anything can be done about the cable but at some point thats going to be a major

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[Edited: “Inflammatory”] who came up with this new format. Thus is terrible. I’m trying to use Samsung TV plus but that is just as bad. Why did they do this. Probably for money to force you to buy the cable box. Xfinity sucks.

user_agreo8

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7 hours ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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Exposed box

We have a cable utility box in our backyard. Its been there forever and falling apart. Wires exposed cover wont stay on. Also your cable runs right on our fence line so we havent been able to replace our fence. Not sure anything can be done about the cable but at some point thats going to be a major

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Customer Service

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Since this seems to be a widespread issue, with many people, myself included, having the issue, I'd say the issue goes beyond just the possibility of one bad box. It happened to me after the same update the original poster referred to, and I've been

user_yvdry8

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7 hours ago

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Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4

I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play

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Have you tried watching the show/channel on a different device @user_c3vbsh, and if so do you have the same issue?

XfinityJeff

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7 hours ago

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Xfinity stream issue mobile phone

When i watch aew on tbs their is a noticeable lag. How do i fix this issue. Its been like this for months. Ive deleted the app and tried rebooting my phone and nothing seems to be working

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@user_3e2t45 Thanks for reaching out to us via Forums. Can you please elaborate what happens when you try to update your payment method? Do you get an error message or an error code?

XfinityRaul

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8 hours ago

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Xfinity account

Why am I unable to access my account to update my payment method

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WiFi Pods making static noise

We have 3 pods throughout the property and two of them are making a static noise. I have a video and will post or attach it if I can. If you turn your volume up you can hear it. This one is in a wide open stairwell. They will stop for a minute if you unplug them and plug them back in, but then they

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Customer Service

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moving to use my own router

Hello! According to this new article https://www.xfinity.com/support/articles/member-owned-router-fiber-internet we may be able to move away from the xfinity owned equipment and move to our own router, finally. How can i go about validating my area supports this and moving in this direction?

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Customer Service

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Good morning, mickeyd16, and thanks for getting back to us. After signing in to the Xfinity Forum and following the steps to send us a direct message, what exactly is happening on your end? Are you getting an error? To send a direct me

XfinityAmira

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8 hours ago

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email-text message complaint

I don't understand why I must waste my precious time however, this my second email to everyone about this matter and I am again requesting immediate executive intervention regarding a critical and ongoing failure in Comcast’s SMS delivery to my verified mobile number Moments ago I was on the phone o

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Xfinity account

Why am I unable to access my account to update my payment method

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Sign-In and Account Management

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@user_t45urx We'll be happy to get this resolved for you, this link gives you steps on how to send us a direct message on a desktop or on a mobile device How to: Direct messaging within the forum | Xfinity Community Forum

XfinityOrlandoM

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8 hours ago

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Unauthorized new plan after internet disconnected for no reason

My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d

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@XfinityOrlandoM I don't see where the option to DM is on the site, how to I get to the outage with those buttons? I also know that when the large company I work was paying for my internet, I had an IT person at my house within an hour of requesting

user_t45urx

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9 hours ago

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Unauthorized new plan after internet disconnected for no reason

My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d

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@user_ml0c4z Thank you for making us aware of your internet speeds issues via Forums. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chan

XfinityRaul

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9 hours ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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user_0elqeg Thanks for reaching out to us about your billing charge for a subscription you cancelled. I would be happy to assist with getting this resolved. Where did you go to cancel the subscription last month?

XfinityEricB

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9 hours ago

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Disney plus subscription

I cancelled my Disney plus subscription last month but I noticed on my bill due to 9th I'm still being charged for it

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