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Standard vs. Subscribed Channels in bulk agreement
How may I find a list of standard (i.e., we get them without having to upgrade) channels in the bulk agreement for my neighborhood, and what upgrade packages are available? Every time I ask this question, the answer is that I can get it online by typing in my address. That only yields a master list
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Customer Service
I have followed this procedure ad nauseam, with the same circular result - the ONLY account that I can view when I log in, is the no longer active Zombie account at an address where I no longer reside. There are NO options that I can find to view my
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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Hello @user_0hxqkc Thank you for reaching out on our Community Forum, I would love to review your account and assist you with your billing. Please send us a direct message with your full name and address so that we can assist you further. To send a "
What doni have to do for xfinity mobile to honor their online promotion
I upgraded my phones on xfinity mobile website back in august 2025. There was an ongoing promotion for the new samsung z flip 7. The promotion required an upgrade to your line to unlimited premium and a phone trade in. I sent in phones for both my lines and upgraded both lines to unlimited premium a
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Stolen phone
My phone was stolen on the 23rd of January please help me get back another phone
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Customer Service
@drb_data thanks for checking the settings and ports again. I know you had mentioned you're on extended travel, when trying to access the email are you connecting to a VPN? Are you currently in the States or abroad?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Pedestal box destroyed by plow
The xfinity pedestal box in front of my house was destroyed by a snowplow earlier today. My internet has been cut, and I’m sure others have been cut off as well, but this doesn’t appear as an outage to xfinity’s system. I’m having trouble navigating customer service to convey the issue/damage (they
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Customer Service
Quite welcome @XfinityPaula !
Two accounts. Same address
I live in an apt behind the owner. He has an account with Xfinity and I would like to have my own since I work from home. I tried hooking my own modem/router, and it cut theirs off. Tell me if I can have my own account at the same address. Zip code is[Edited: "Personal Information"]
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I want to set up 2 different plans with separate equipment at 2 apartments within the same complex
I have already ordered one plan for one apartment, and now when I try to put in the address for the second apartment it says there is already a plan at the address. I have confirmed the 'other plan' is my own, and have specified the separate apartment numbers on each of the plans, but nothing seems
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Rules and Automations
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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Customer Service
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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Xfinity Stream Website
I am having the same issue with dead spots. I do not have the chat icon.
Free xfi pods
The condominium we live in just renewed their contract with you guys, yet we don’t get service throughout our unit since it is long. I heard you are offering a free xfi pod. Can you please check is we are eligible. We have been clients for so many years. Thank you.
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FREE PEACOCK SUBSCRIPTION??? I have been trying to get into this free Peacock subscription. That’s good for two years. I see nothing in the Peacock account mentioning free anything. It’s asking me to sign up for a subscription??? Please please make i
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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user_khall Thank you for keeping us posted so we can help you manage your internet network. You can allow admin tool access through your Xfinity App using these steps. Is that option turned on through your app?
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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It doesn’t ever “verify”
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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I just tried to update the mail settings on my MacBook. That DOES have the ability to check the “automatically” set outgoing settings. It still reports that my password or userid is wrong.I DO think that XFINITY is periodically “forgetting” my
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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This is ridiculous. I have been a Comcast customer for years. You are offering a two year free subscription for Peacock and make it impossible for us to activate it. What the heck?
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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Hello @user_9df387, thank you for taking the time to leave a post. I know it’s frustrating to wait for something to be available, especially when you’re seeing reports that progress has been made on ESPN’s side. The ESPN Unlimited p
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Still a no - go. Interestingly though, with port 587, the smtp portion DID verify, but the imap.comcast.net portion never did. I get an error saying “The IMAP server “imap.comcast.net” is not responding. Check your network connection and
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hello user_76s0hw Appreciate you making a post. Can you tell us a little more information about what you are needing assistance with? We will help get things moving in the right direction for you.
XfinityMatthew
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17 hours ago
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Customer service
I need to actually speak to someone
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