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Shittiest update EVER!
Updated Xfinity streaming app
The new updated streaming app is terrible. I cannot see what my future recordings are on my phone and I can't skip commercial any longer. Why did they make these changes? It is no longer user friendly!
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ARRIS S34 — Enhanced Upload Availability / Mid-Split Node Verification
Subject: ARRIS S34 — Enhanced Upload Availability / Mid-Split Node Verification I recently purchased and activated an ARRIS S34 DOCSIS 3.1 modem after an Xfinity representative advised that my service address qualified for enhanced upload speeds of approximately 250 Mbps on my existing 1,200 Mbps pl
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Your Home Network
Urgent carrier unlock
*reposted new title for visibility* I recently replaced my device through assurant insurance. The original device was unlocked, one payment remaining on balance. I got new device, switched over, sent old to assurant. I paid the remaining balance. Then I needed to temporarily switch phone carrier, be
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Devices
user_b28ow3 Good day, and thank you for reaching out! Which subscription service did you cancel?
Unauthorized charge
We canceled our subscription a month ago. Ending oct 21. We are being charged this month.
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Billing and payments
I got a message stating that my Disney+ package payment was not received Nov.12 $61.60. I did pay with my credit card, in full Nov. 12 I want to speak with billing.
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Xfinity Stream Website
Xfinity stream app update 9.0.0 - What a Nightmare
Since the update (which could not have been tested prior to roll out), we can no longer see the Channel Guide. We can no longer stream on any device. When we click on the show we want to watch and then click for the show to start, it tells us we need a subscription??? The only good news, I’ve seen t
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Xfinity Stream Website
@XfinityRoberto how about you change it back?? How can I see how much remaining DVR space I have on my streaming app? I can no longer see it. We have been customers since 1994. I’m thinking it’s time to go.
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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user_8y9slq Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here'
Change Date of Seasonal Hold
Hi, I would like to change the date of the seasonal hold end time
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Hello user_4drow1, please accept our condolences on your loss. I will be happy to assist you in working to get the mobile billing straightened out. Obviously, we will need some acco0unt information best kept private. While I am not able to send a DM,
Account owner passed away
Hello, I am trying to finalize my own standalone Xfinity Mobile line and device following the passing of my mother, whose account my phone and smartwatch lines were previously on. When her residential cable and internet account was closed for bereavement, Xfinity already received and processed her d
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user_o8cc6t - Hello, Alan. Thank you for taking the time to share such detailed feedback about the new Xfinity Stream app experience. You’ve reached the right place, and we want to assure you that your feedback has been heard. Our
New app needs adjustments?
Hello Xfinity Customer Experience Team, I’m writing to express my disappointment with the redesigned Xfinity Stream app for iPhone. While the new interface may look more modern, several basic features that made the previous app useful appear to have been removed or made significantly more difficult
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I’m not happy with your new app update. Why did you reduce the functionality? I pay nearly $400 per month and you’re taking things away from the app. Shameful! Time to look for someone who pays attention to their customers. T
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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New streaming app
I very much hate the new streaming app!! This maybe the last straw Xfinity. Many family members and friends have switched from Xfinity to other cable & internet companies. We have been one of the last hold outs. We have been a customer for over 30 years…maybe the time has come.
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Xfinity Stream Website
Thank you for this info.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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I need someone to submit a manual credit inquiry reset ticket
Hi, I was in the store on Saturday and a representative ran my credit so that I could get 3 new lines and trade in 3 phones. She said it came back with $0 credit and asked if I have any of mine frozen. I did have a credit lock on. I have unfrozen it. How do I get someone to do a manual credit inquir
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Devices
Favorites are NOT available on mobile devices.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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I can access it, I don’t like the setup. Found info to edit or revert, but seems it has to be with my remote for xfinity.
Guide
I can I go back to the original guide? I’m temporarily away for extended time and do not have access to my xfinity remote
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@user_x2qjk3 Thanks for adding a post to the forum. The Xfinity Assistant https://www.xfinity.com/xfinityassistant is a great resource to troubleshoot the box in real time, and get immediate results. Was the new box able to get past the welcome scree
replacement box install stuck at welcome screen
after several tries, replacement box install won't go past welcome screen ox gets warm but no lights at all
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This is a complete piece of garbage. Scrolling thru 100s of channels without being able to specify? Constant lock-up? F U Comcast
Can we please have the old app back???
Maybe add it back to the Apple App Store under another name so customers have a choice? Other posts have already listed half a dozen omissions from the new app that make it almost useless to me. There was nothing wrong with the old app! Why replace it with something inferior?
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Upgrade is not user friendly, clearly written to increase data retrieval and push marginal channels. Please return "Favorites" and make it simpler to access TV channels as channels. Groups and categories are fine, as additions to the favorites.&nb
user_rxbnc9
commented
9 hours ago
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Xfinity Stream App v9.0.0 – Please Restore the Favorite Channels Filter
I am writing to provide feedback regarding the recent Xfinity Stream app update (version 9.0.0) on iPadOS. The update completely removed the ability to filter the Live TV guide by Favorite Channels, forcing users to scroll through hundreds of un-filtered channels every time they watch live TV.Managi
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