Xfinity Community Forum

@user_ubu0jn Our team is sad to see you want to cancel your account but can assist with getting that process in place. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send

XfinityBradM

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17 hours ago

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How to cancel my xfinity account

How do I cancel my xfinity account? I just paid the next billing cycle for April 2026. Thanks

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sign in to email

I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.

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Email

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Cancel Service

How do I cancel internet service and return router. Thank You, moving out of country.

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Customer Service

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Hello @user_v8v4r4, and thank you for reaching out on our Xfinity Community Forums with your concern! We would definitely be able to continue to assist you via the Direct Message you sent. Could you please check to see what our last reply was t

XfinityCliff

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17 hours ago

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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yes, please. Please lobby Xfinity to make it possible to use the customer service number to report a problem or talk to a human without an account number. I manage 2 residential xfinity accounts, but don't have xfinity at my home where the problem wa

user_ggmznz

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17 hours ago

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not a customer, but lines down in my yard, can't report it without an account #

All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be

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Good afternoon showbizmanager. Thank you very much for the information you have shared, and the troubleshooting you have completed thus far. You have reached the right team, and I will be happy to assist you. In order for me to review everything in m

XfinityJon

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17 hours ago

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Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review

Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s

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Hi there, @user_kqam3f. Thanks for reaching out to us here on the Community Forum. We would be happy to work with you on changing your plan. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, clic

XfinityFrank

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17 hours ago

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I want to change my internet plan

Current plan is costing me $159 monthly which I want to downgrade

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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17 hours ago

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Urgent Billing Issue and Request for Clarification

Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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17 hours ago

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Constant dropping at random intervals

For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com

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I sent a direct message 10 days ago and I have not heard back yet. Can anyone help me get access to Peacock yet today?

user_v8v4r4

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17 hours ago

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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Hello @user_ufg9gz and thank you for posting your concern on our Xfinity Community forums! You can find out all of the information you need for return options on Xfinity equipment by going to the following link: https://www.xfinity.com/support/articl

XfinityCliff

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17 hours ago

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Help

Hi I have to send xfinity device to the office so I need a copy from the office

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Are you saying that there aren't any physical coax cable connections / coax wall outlets ?

EG

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17 hours ago

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No internet

No internet connection at my new house

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Good afternoon ballgeier. I can certainly understand wanting to take a look at your options if your price has changed. You have reached the right team, and I will be happy to assist you. Please send us a direct chat message with your full name

XfinityJon

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17 hours ago

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My last year with xfinity

I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve

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Hello, user_8br1r5 and thank you for joining us here on the Xfinity Forums! I know managing equipment can sometimes feel overwhelming, so I wanted to share a few easy options to help make things smoother for you.As a quick reminder, you can exchange

XfinityThomasA

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17 hours ago

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replace our crestron system

I want to remove our Crestron system over our standard cable tv.

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@user_jbbirv To continue here on Forums we would need you to direct message us. Can you sign out and back in and try the instructions above.

XfinityKam

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17 hours ago

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I am being blackmailed.

Every day, I face threats from the company, and they cut off my internet service—despite the fact that I have available credit. Since 2025, they have failed to resolve the issue, which involves transferring a payment I made from my old account to my new one.

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Internet modem needs to return

user_ufg9gz

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17 hours ago

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Help

Hi I have to send xfinity device to the office so I need a copy from the office

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@user_0l4xv9 Thanks for taking the time to post here on Forums, I am glad you're wanting to continue use of our email service. If you signed in to your Xfinity Email account within 90 days before canceling your service, you can continue to access you

XfinityKam

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17 hours ago

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Email

My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

17 hours ago

to the conversation:

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My last year with xfinity

I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve

Question

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Constant dropping at random intervals

For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

17 hours ago

to the conversation:

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How to cancel my xfinity account

How do I cancel my xfinity account? I just paid the next billing cycle for April 2026. Thanks

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