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No I didn’t. I did it on a iPhone 17 pro
Cannot purchase upgrades
Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur
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@XfinityOrlandoM I can't because I am in Korea right now
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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@XfinityAmandaB same issue - yes I can access it fine via web. if I try to access via my Apple Mail it Fails despite all of the credentials and information being correct. I’ve already tried deleting the Mail account and adding it again.
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Hello, @user_fec735 and thank you for your post on our Xfinity Community forums. We'd like to assist you further with this. In order for us to be able to do so please send us a Direct Message* with your full name and service address so that we
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Channels not coming in
I would like to know why ESPN and sports Philadelphia is not coming on. Error xre-03121
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Sign-In and Account Management
blukens Is everything working up to par?
Error code XRE 03059
Started after they did a repair locally, MSNews and HBO HD, can't connect, other channels ok. Tech support unable to comprehend the issue. All three boxes, cables tight, plugged in, all the stupid stuff done.
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Hello @user_prbq91 thank you for commenting on our community forum. It sounds like you have had a hard time getting everything sorted out with your streaming bundles, I would like to take a look at what is happening. Please send us a direct message
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@user_y1gk58 Hello! Ahh Music Channels are one of my faves, are you getting an error message or code when you try those channels?
Music channels are out
The music channels are out in DC. The other channels are working fine.
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Wifi
We can't seem to locate our WiFi account on our daughters laptop.
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Devices and Equipment
I've had the same problem for months. But I downloaded the Xfinity app to my iPhone and can get to email pretty easily. I do need to go through a few steps though.
My email is not working on my iphone.
It keeps saying my password is incorrect and my email is not updating. I have entered the correct password multiple times in the box that pops up and in settings. I have had this issue in the past, but mostly when travelling. But I am at home. It is very difficult because you often need to check you
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I've had the same problem for months. But I downloaded the Xfinity app to my iPhone and can get to email pretty easily. I do need to go through a few steps though.
My email is not working on my iphone.
It keeps saying my password is incorrect and my email is not updating. I have entered the correct password multiple times in the box that pops up and in settings. I have had this issue in the past, but mostly when travelling. But I am at home. It is very difficult because you often need to check you
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user_qam5jv Thank you for letting us know you are having issues with your emails coming through on your alternate email platforms. I would be more than happy to help look into this for you. To be sure, are you able to access your email directly on th
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
Question
I’m very much considering going back to FIOS. I’m already having issues with their internet. It’s not taking much for me to move on at this point.
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
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user_5d866r Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Unable to get phone number ported!
I switched to Xfinity/Comcast August 2025. We requested our landline home phone number [Edited: "Personal Information"] of 40 years be ported at that time. It is now mid April 2026. I have spoken to service technicians over 40 times. I have been put on hold multiple times for 2-4 hours. Each time I
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This is unacceptable! I came here looking for other disgruntled customers. Aside from losing local channels, we’re missing Tracker, 60 minutes, FBI, just to name a few. I’ve been contacting them every week to complain. 🥹
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
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The coax boxes replaced, all wireless now. Customer service should ask if the box3s are coax or wireless, I wasted hours with incompetence.
Error code XRE 03059
Started after they did a repair locally, MSNews and HBO HD, can't connect, other channels ok. Tech support unable to comprehend the issue. All three boxes, cables tight, plugged in, all the stupid stuff done.
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I have spent close to 9.5 hours with xfinity; then disney; then xfinity and disney (conference calls) with no resolution on all of the issues the users mentioned above. I had an existing xfinity/espn unlimited bundle prior to upgrading my xfininty in
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@user_r0tmyn Thanks for adding a post to the forum. The easiest way to is through the Xfinity app. I'll post the steps below. The cable box steps are here https://www.xfinity.com/support/articles/x1-manage-tv-settings-online. Log in to xfinity
XfinityBenny
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Resetting purchase pin
Purchase pin is locked how do I reset
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