Xfinity Community Forum

Hello @user_lnqg99, and thank you for sharing your experience and concerns with us here on our Xfinity Community forums. I can absolutely understand why you're upset. After multiple contacts, spending so much of your time trying to get answers

XfinityCliff

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13 hours ago

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Horrendous customer service and wasted time needs resolving

I am writing to file a formal complaint regarding problems with my xfinity services that customer service has so far not provided any reasonable solutions to. I changed my internet service to the 2 gig download and upload plan but my speeds are less than 300 mbps. Since then, I have contacted Xfinit

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I know how puzzling it can be to be told to return something I don't have in my possession user_p7nqz4 so I appreciate you dropping by our community for us to help figure things out 👍 If you just had internet service with us, a request to return cab

XfinitySeth

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13 hours ago

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Equipment return

I received a text telling me I needed to return a cable box. However I did not have cable service. I only had internet service and never received a cable box. Now I don't know what to do.

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user_dm8y2 I apologize; it looks like demand for the offer was larger than anticipated, and all the offers have been redeemed at this time. This was a while-supplies-last offer, and it looks like, from both placed I am able to check that it is no lon

XfinityAmandaB

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13 hours ago

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Rewards Amazon Issue

Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.

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It's repaired, with zero help from Xfinity. Can't rely on liars to get anything done.

user_wyhzez

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13 hours ago

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

Howdy again user_uhql8g 👋 I just wanted to swing by again to thank you one more time for working with our teams to ensure your speeds got back to where they need to be for your gaming. It looks like the provisioning signal we sent to the modem did t

XfinitySeth

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13 hours ago

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

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Have you already tried the "EXIT" button on your remote?

user_99znap

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13 hours ago

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My tv is not working properly, cannot change channels. I tried to fixed it through the Xfinity app, which has now frozen on me

Went through the Xfinity app, which now has frozen on me. I tried tightening the cables, and you tried to restart my connection. Neither worked

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I joined an app today but have not received the verification email in my comcast account. I tried twice. The email is not in my spam folder, The AI agent is useless and will not connect my to chat with a real person. I am ready to contact the Board o

user_c2fdy3

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13 hours ago

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Not receiving email verification

I am trying to join an app but I am not receiving the verification email. I cannot use another email account. This has happened before from other locations (not apps). There are no messages.in my spam folder and there are no rules blocking this app. Fix this

Question

Hi there, @user_4xhxlm! We are glad to further help with the equipment. Do you have an active account with us? You can easily remove the WiFi Extenders from the Xfinity app if you do, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi

XfinityRay

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13 hours ago

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Unlink pods from my closed account

I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.

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My redeemed benefits All GONE

I had an Amazon book link issue and tried to get the code later for another try but redeemed benefits All GONE

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Customer Service

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5 DAYS AGO HBO channels STOPPED WORKING on TV with ERROR MESSAGE XRE-03059

I have HBO/HBO MAX in my account. 5 days ago HBO stopped working on my TV and I get a ERROR MESSAGE. However with one of the HBO channels (551) TV jumps to HBO at 801 (HD) and that works. All other non-HBO channels are working. I had a long conversation yesterday with a Live Agent and they wish to s

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Channels and Programming

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@XfinityKam That link doesn't work either.

user_dm8y2

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13 hours ago

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Rewards Amazon Issue

Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.

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Equipment return

I received a text telling me I needed to return a cable box. However I did not have cable service. I only had internet service and never received a cable box. Now I don't know what to do.

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Customer Service

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i NEED TO DO THE SAME THING, PLEASE...

user_4xhxlm

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13 hours ago

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Unlink pods from my closed account

I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.

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Horrendous customer service and wasted time needs resolving

I am writing to file a formal complaint regarding problems with my xfinity services that customer service has so far not provided any reasonable solutions to. I changed my internet service to the 2 gig download and upload plan but my speeds are less than 300 mbps. Since then, I have contacted Xfinit

Question

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Customer Service

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Hey there, @user_kaod4m, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to help you with troubleshooting your account on this platform, and we are a team of live agents. I understand how important

XfinityJeniece

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14 hours ago

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WORST INTERNET PROVIDER THERE IS

You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot

Question

Good evening user_iqw53x. I will be more than happy to review your account, and the options available to you. In this case I will need some additional information. Please send us a direct chat message with your full name and complete service address

XfinityJon

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14 hours ago

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loyalty/account options on legacy bundle

I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c

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Having trouble contacting agent

The AI on the support phone number keeps telling me, "an agent cant help me with my current issue." and hangs up on me. I called back twice and I never even told it what I needed. How do I get in contact with a person? Is there a way around the AI that seems to get itself caught in loops?

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Your Home Network

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Tivo cable card lost pairing all channels V58

After a power outage my Tivo Bolt lost pairing and all channels show code V58. I went to the self activation site and entered new Host ID and Data ID for the existing card but it reports an error. Can I get someone to pair them for me via DM?

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Non-X1 Service

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It was suggested that I post here, but no one seems to be monitoring this ???

user_k4se10

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14 hours ago

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Consistent DOCSIS internet interruptions occurring daily

Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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loyalty/account options on legacy bundle

I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c

Question