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Awesome! Thank you for the update and we are happy to hear that. If the issue does come back let us know and our team is happy to help!
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
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I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
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Home Phone Service & Equipment
I am sorry for the inconvenience @user_4i2ge8. Is there anything additional I may assist you with today?
NFL Network/Xfinity
Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m
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Lucy1999 Thank you for reaching out! I'm sorry to hear you were unexpectedly billed for unused TV services. However, our TV service plans are outlined as a separate billing lines, along with additional fees on customers billing statements. I would re
Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services
I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi
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Not sure what changed, but I logged into HBO Max going through Xfinity and I’m in!! What I still can’t understand is why I couldn’t do that before and why it kept taking me right back to the login screen. Whatever magic you did, I’m back up and in bu
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
Question
Thank you for your quick response, Gabriel. I have restarted the Roku already; I have logged out of my MAX account in the past, but at this point, it won’t let me login never mind log out! Even though I do try to login it gets in that loop where I go
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet down for HOURS, want a refund
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
Question
Hello, @user_ya0bh5. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Peacock Activation
My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
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Comcst doesn't feel the proposed plan is fair to them. ESPN wants the NFL network and RedZone to be included in the basic package just like ESPN. Comcast still want's it to be an extra charge to the customer just like it had been before Espn/Disney b
NFL Network/Xfinity
Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock Activation
My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th
Question
Susancv2 I appreciate you letting us know about this exposed cable so we can open a ticket for your local technicians to have it safely buried. Please send us a direct message with your full name and complete service address to “Xfinity Support
Cable needs to be buried
Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have
Question
Hi there @user_2cbuig, and thank you for bringing your concerns to our Xfinity Community forums. Account security is extremely important, and I can definitely understand how unsettling it could feel if you believe that yours has somehow been compromi
Xfinity technician unauthorized intrusion on a customer Xfinity account
I have been dealing with a technician in my apartment complex that has hacked into my Xfinity account and has other people hacked into my account and messed with my WIFI.
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Vando22 Super glad we got everything resolved in our DM with you and that the account refreshed we processed got everything taken care of. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity rel
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services
I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi
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Billing
doreenrk I would be reaching out if I didn't have access to HBO Max too. We can review your account and make sure the HBO Max subscription is connected with your Xfinity account. Please feel free to send us a DM with your full name and complete addre
Can’t get HBO Max. I am a subscriber.
Been to Xfinity store three times Had technician at the house Tried to do it on the TV could not
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I am president of the Master Association that covers this area. This affects the golf course and several communities.
Cable needs to be buried
Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have
Question
Hi there, @user_uox9yn. Sorry to hear you had service trouble. Any time the connection is down, it is certainly frustrating. You can request a credit using the directions located here : https://www.xfinity.com/support/articles/credit-xfinity-assistan
XfinityFrank
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Internet down for HOURS, want a refund
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
Question