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@Again I have used Yahoo email in the past. It was the worst. I got tons of spam and I was hacked several times. How is Comcast going to protect us from that? Yahoo was one of the highest hit as far as spammers and hackers. Why are you forcin
Do not want to switch to Yahoo [Edited]
i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]
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HareFamily, lets take a look at your account. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the &ldq
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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I do not know if I have been migrated or not. I do not think this is a client-side issue. I believe your SMTP servers or email security servers may be rejecting this email. For now, I would like for the people supporting those serve
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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user_ukdjuy We would love to help get this figured out for you. $10 in specific sounds like an autopay discount, but let's check to see what in specific caused the increase. Could you please send our team a direct message with your full name and full
Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
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The bill
I don’t have any money to pay for the bill, have kids who got homework to do I don’t know what to do
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Billing
Thank you for reaching out here, and for your question. You can add, edit, and remove your saved payment methods online or in the Xfinity app. Sign in to your account. Scroll to Bill Settings and select Payment methods. Choose to add, edit, or remo
New account billing issue
I have a new wifi account and signed up for the $70/mo 1gig plan and my bill is showing it will be $80. The chat and customer service person keep telling me it will take up to 45 days, but what I read that’s when you’re making the change to billing on an existing account, not when creating a new acc
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I need to lower my internet bill. No bundles, no watch or whatever. There is a 1000 Mbps for $100 deal but it has an installation fee. I'm an existing customer and don't need installation. Dealing with you in chat is an endless circle. I say no
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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Hello @user_r22qjp, and thank you for reaching out here on our Xfinity Community forums. We understand that being outside the U.S. can make it difficult to use the usual phone or callback options, especially when you're simply trying to take care of
Cancel my service outside the us
Well I'm overseas so I would like to cancel my service but I can't schedule a call back, I'm not able to call neither I would like to cancel it online.
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Hello user_3p28kc thanks so much for putting your trust in us when moving into your new home! We'd love to help as much as possible in resolving the online discrepancies in account access. Please send a direct message by clicking the chat ico
Need help with account transfer and billing credit due to apartment fire
My apartment burned down in the beginning of August, everything was destroyed. I spoke to my local rep and she said I didn't have to close my account and my payments would be paused until I moved into my new unit in the same apartment complex. The payments were not paused, and when I called to deact
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Sorry for the lack of details. I have never really used the email account. I only needed to access it today because I needed to verify my email account and suddenly found that I could not access it. I tried getting into by logging into my account thr
I can't seem to log into my email
I cannot log into my email. I do not regularly use this account. How do I restore access?
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Hello user_k8pzhv thanks so much for taking the time to reach us here via our Xfinity Forums! When you say "losing internet," are certain devices dropping off the network, or is the modem fully resetting each time? Is this a fairly recent occurrence,
We keep losing internet
I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home
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Internet disconnection
I would like to terminate my internet connection as I am moving out
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Customer Service
Funny that you think they will give you an ETA to fix. This has been a mess for years with ppl constantly voicing the issue over and over again. Nothing has changed. The support system is a joke.
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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user_8mu0jp Extremely sorry to hear about your moms passing. I lost my dad a few years ago, and it was very tough. It is a fairly easy process to get that moved over to your dads name. How to Transfer Ownership of the Account: If you want to
Curious
My Mom passed away but my dad is still alive is there any way we can change the name to his? We would still like to continue using this internet service.
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Hello, @Rajat8 I wanted to check back in with you to see if your tracking information for the iPhone Duo updated with an ETA on delivery.
ETA for iPhone Duo ordered at Xfinity store on pre order day Oct 16
I have no information on when Xfinity is going to deliver my IPhone duo order. Would highly appreciate if they can provide an ETA
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user_ha3hmu Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
XfinityBrianH
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I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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