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Hello user_br34dm thanks so much for reaching out here on our Xfinity Forums with these Xfinity Mobile order management questions! So if I'm understanding, there was not an update on the initial order, so you went and processed a 2nd order, and now
Ordered new phone, keeps pending then disappearing
Last Wednesday I ordered a new iPhone to upgrade an existing line. I received an email saying we’ve received your order, we’re working on it, an order number, and that another email would be sent once the order was confirmed. I saw the card I used to purchase have a pending charge. Then heard nothin
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Closing old post.
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
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Need help with trying to access my email
I signed up for xfinity internet on June 16th 2026. I was told that I have a comcast.net email id same as my personal email id that I used for signing up. However, I am unable to get to the comcast.net email part and it keeps circling to the page where it says "By June 2024 no more new emails will b
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Hey there user_lqdjqm thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! We love that you are a fan of the Despicable Me franchise, and would be happy to help ensure that the proper Xfinity Membership rew
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
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Thanks for posting on our Xfinity Community Forums, glad to hear it is working now @user_nnaz1o. Are there any additional questions or concerns I can help address?
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
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Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
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Customer Service
@EG It's a silly ask when its necessary to send them a direct message to close an account but it does not say its a "violation" in that guide. And I'm glad that old link worked for you, however I can see that you edited your post to re
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
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Thanks for confirming, @user_yjxg0n. We can check it out for you. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Clic
Phone number removed
Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes
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Same here. Whatever you did worked as of today. Thanks very much.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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it was referring to my mobile phone number that is connected to my account
Phone number removed
Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes
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Hi there, @user_yjxg0n. Thanks for reaching out to us here on the Community Forum. That is odd. Was the email referring to a landline or cell number you subscribe to, or the contact number on your account?
Phone number removed
Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes
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user_5asfc5 - Hello! Thank you for choosing Xfinity and joinig us here on the Forums! I know how important it is to have a quick and easy way to get help whenever something isn’t working quite right. As a quick reminder, if you ever experience
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Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
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