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Remove Netflix from Xfinity accoun
I already am billed directly from Netflix and need to remove from Xfinity
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Xfinity App
One thing about it every other provider is offering everything just to move to them and I’m just about to go!!! Before I do I will be posting a review on my nation wide following with all my chats I keep everything!! I believe everyone should know ho
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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Hi there, @beckalary Thank you for taking the time to reach out regarding your email concerns. Since it's been a few days since you last posted are you still having trouble, if so please don't hesitate to reach back out.-Richard
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Sports App Issue. Keep getting error APPS-04233.
Sports App Issue. Keep getting error APPS-04233. Hitting the C button go to the game I want, toggle to “Watch Now” or “Record” I get an APPS-04233 error. I have rebooted the modem and the X1 TV box. It’s NOT the remote. I can tune to the channel manually or use voice remote and programming works jus
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X1
user_n3cej0 Thank you for reaching out to let us know about the issue you are experiencing with your internet speeds. I know how frustrating connection issues can be! Our normal process is to schedule an appointment for a technician to verify the sig
Very slow internet, and very low downstream power levels. (dBmV)
Hello and good day, I've had some connection issues occurring for the past few weeks, and although they started off as an intermittent problem, they have now become constant. My download speeds always used to be at, or slightly over, 1200Mbps. Recently, however, they began to test under 20Mbps consi
Question
Yep. The downstream power and the SNR's are too low / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. In an effort to try to obtain better con
Very slow internet, and very low downstream power levels. (dBmV)
Hello and good day, I've had some connection issues occurring for the past few weeks, and although they started off as an intermittent problem, they have now become constant. My download speeds always used to be at, or slightly over, 1200Mbps. Recently, however, they began to test under 20Mbps consi
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Password reset
Please help me login to my email, my password want access my email
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I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
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Channels and Programming
Just upgraded gateway and touch screen will not connect to wifi.
A week ago I upgraded to the new gateway and extender but my home touch screen will not connect. I have rebooted the touch screen several times via myself and Xfinity Assistant but the touch screen will not connect. I have not been able to use my home security for the last week. Each time I open the
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Devices and Equipment
Very slow internet, and very low downstream power levels. (dBmV)
Hello and good day, I've had some connection issues occurring for the past few weeks, and although they started off as an intermittent problem, they have now become constant. My download speeds always used to be at, or slightly over, 1200Mbps. Recently, however, they began to test under 20Mbps consi
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Your Home Network
Network Enhancement Work In My Area. How long does the work take?
I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........
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Your Home Network
Awesome, @user_0gzuqm I'm happy to hear that it's working now. I appreciate your time and patience. Are there any other service or account concerns I can assist you with today?-Richard
chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
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You're welcome. Let us know if you run into any issues activating it.
New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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Yes, the cable box is supposed to be delivered tomorrow. Thanks for checking.
New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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YW @XfinityCliff !
Switch and Remove Temporary Cable
Hey, I signed up with Xfinity two months ago, and they set up my connection with a temporary line running across my front yard. About a month ago, after the utility lines were marked, I saw an Xfinity crew come and finish laying an underground line to my house. I was told Xfinity would schedule some
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They have done the same thing to me I have now been with them 4 mths I was told to trade providers to Xfinity and I’d be able to have what I wanted yet they have lied to me more than once I brought my own phone and have not been able to get a upgrade
user_vc8djp
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Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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