Xfinity Community Forum

Hi user_3jci7i! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Just to be sure I understand, are you having issues with your Xfinity Mob

XfinityAmira

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8 hours ago

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my accoount

My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP

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Schedule for a coax installation

I need a coax installation please thank you

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Customer Service

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user_twk15 thanks for your update and patience. I'm glad service is now working properly! What upload speed are you now getting?

XfinityJosephA

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8 hours ago

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Ubiquiti UCI stuck at 40Mbps upload

I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl

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No internet connection

Not connected to internet

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Your Home Network

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I have an old address at [Edited: "Personal Information"] I have a new address at [Edited: "Personal Information"] in Trenton, which I’ve used for over a year now and I am having trouble with my phone and I cannot login because it says that I am deac

user_3jci7i

commented

8 hours ago

to the conversation:

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my accoount

My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP

Question

@user_kwp9vr Thanks for reaching out. Xfinity will only notify you about the Yahoo migration if your Comcast email is eligible. There would be instructions on how to process that migration if you decided to do so. https://www.xfinity.com/support/arti

XfinityOrlandoM

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8 hours ago

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Scam Email? [Edited]

I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use

Question

With the new box I have to keep signing in to Utube ,Peacock and others. Once in a while when I first turn the TV on the picture is drawn in on the sides but I can turn it off and on again and it's OK. I did not have any of these problems with the ol

trims

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8 hours ago

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trade xg2v2-s for xg1v4

I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

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Thanks for looking into this, but I was finally able to get through The Iron Wall of Helpdesk and they finally (after talking to 5+ representatives who each tried to sell me your XB8 modem) uploaded "premium bootfile" and a day later it started worki

user_twk15

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8 hours ago

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Ubiquiti UCI stuck at 40Mbps upload

I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl

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i cannot communicate by text or calls < I need help

user_3jci7i

commented

8 hours ago

to the conversation:

0

U

my accoount

My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP

Question

U

my accoount

My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP

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Network

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Good Morning, @user_w5hhxc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the total balance due on your account. You can view the balance of your account via the Xfinity App or

XfinityAdrienne

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8 hours ago

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Billing

what is the balance of the bill for [Edited: "Personal Information"]

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Storm-damaged Comcast/Xfinity line – Philadelphia, PA

I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard following this weekend’s microburst. PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has al

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Customer Service

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Hello and thank you. I’ve sent this direct message as you have instructed above.

user_bearzzz

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8 hours ago

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NEED CONSTRUCTION CREW - CABLE SAFETY HAZARD IN BACKYARD

For 2 months, there is a serious safety hazard in our home’s backyard after a local tree cutting company (not hired by us) knocked down an XFinity hanging cable that is strung up between two poles. Now this cable is laying across our fence line/hovering in our backyard very low to the point where we

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Soft reboot

Yesterday while trying to use my Apple Pay, I accidentally activated the emergency system which called the police and all my contacts. The phone froze. I could not turn it off. I talked to two representatives directly on the chat. Who couldn’t fix it and told me to go to an Xfinity store. At the Xfi

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Devices

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user_6w1jjt Thank you for letting us know. If you can send us your name and the images in a DM that would be great. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversa

XfinityPeterH

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8 hours ago

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Downed cable lines

The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE reps and been given MULTIPLE time frames for techs to be and fix t

Question

Hi user_vynbvj! Thanks for taking the time to reach out on our Xfinity Forum regarding this channel concern. Please know my team is always here to support you with your service needs. Just to confirm first, what channels were lost?

XfinityAmira

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8 hours ago

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lost channels

Several months ago i lost a lot of the channels that I had been used to having. I was told that xfinity was working with the company that supplies those and hoped to have them back shortly. This hasn"t happened. I was also told I would receive a discount of $39 per month until these channels were ba

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Mobile service

Why can't I upgrade my phone just because I don't have Internet? You make me pay extra for not having Internet that should balance it out

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Devices

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@user_yzphur we will get a ticket opened so your local tech team can address this downed line. Please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messag

XfinityThomasC

commented

8 hours ago

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Storm-damaged Comcast/Xfinity line – Philadelphia, PA

I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard following this weekend’s microburst. PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has al

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Pictures available no feature to attach.

user_6w1jjt

commented

8 hours ago

to the conversation:

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Downed cable lines

The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE reps and been given MULTIPLE time frames for techs to be and fix t

Question

@Disappointedw Thank you for making us aware of the negative experience you're having due to the update on your account. I would be more than happy to take a look at your account to see what we can do to correct this. Please send a direct message b

XfinityRaul

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8 hours ago

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What happened to you? I'm talking to you, XFINITY, and anyone else who's been jerked around and scammed by your "Customer Service" LIARS!

Quit promising people things that aren't true, "offering" things that weren't asked for, and charging more for less. We were having a technical issue with our TV box for several days. I usually put off calling or chatting because every interaction takes at least an hour (check the transcripts, check

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