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I got the email as well, and, after a quick search, it looks like whats actually going on is that Xfinity no longer offers the $10 auto-pay discount if you pay with a credit or debit card. So I think the actual situation is that customers who are cur
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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Thanks for these additional suggestions; however, the same error occurs as shown in my original post pictures. I can see the activate option in Xfinity, clicking it sends me to Peacock sign where I can sign into my account to link, I can sign in succ
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
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Concern moved here to the Customer Service help section.
Cancel Plan
I want to cancel my current wifi plan. I tried to cancel through the app, but there was no option for it. I tried chatting, and the latest callback was Jan 1st. Is there a way to cancel it earlier? I was planning to cancel today and return the gateway tomorrow. Please let me know a quick way. Thank
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@XfinityNatalie @user_1wj195 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinit
Cancel Plan
I want to cancel my current wifi plan. I tried to cancel through the app, but there was no option for it. I tried chatting, and the latest callback was Jan 1st. Is there a way to cancel it earlier? I was planning to cancel today and return the gateway tomorrow. Please let me know a quick way. Thank
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I have a new Hitron CODA56 modem and am only getting 50 mbps upload
I recently activated a new (customer owned) Hitron CODA56 modem on my Xfinity "next gen" service (1GBps DL/100mbps upload). The router was activated and provisioned successfully and my upload speeds did increase to 50mbps from ~40mbps previously, but not the full speed I am expecting for this servic
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Your Home Network
@schpliz Same issue here with a Lenovo Yoga Tablet Everything up to date. Worked right for years up until the latest update. Wont even work if you use the xfinity streaming web site. It just throws a different error message. All other device work.&
Stream latest update 8.12.0.2516 -> Error 0
Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap
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Greetings, user_1wj195! We appreciate you taking the time to post on our XFINITY Community forum. We can help you with your account cancellation concerns. I noticed you have sent us a direct message. We will respond to you in a direct message for acc
Cancel Plan
I want to cancel my current wifi plan. I tried to cancel through the app, but there was no option for it. I tried chatting, and the latest callback was Jan 1st. Is there a way to cancel it earlier? I was planning to cancel today and return the gateway tomorrow. Please let me know a quick way. Thank
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Audio video not in sync
Audio and video are not in sync while streaming on my Android phone
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Xfinity Stream App
Easement Request
We own a property located in West Palm Beach and are in the process of requesting a lot split from the City and they require an Easement Letter/Easement Consent from each utility, how can I request this from Xfinity? I am not certain if this method is public so please let me know where I can private
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Customer Service
Hello @user_6535c3, thank you for your comment. I completely understand how frustrating that can be. When you see MeTV Toons available in the Xfinity Stream app but not on your cable channels, it can feel confusing and inconvenient. Let’s
Metv Toons on Xfinity 1736
Hi. I had a question. I can't seem to find the answer on any of the Xfinity websites, so I'm going to ask it here. I just found out that Metv Toons, a channel I've been looking for with old cartoons is part of Xfinity's channel lineup (1736 in my area). However, big surprise, it's only available on
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Slow Internet Speeds, Download Speeds and random drops
I am currently paying for 1GB download speeds and for the past month I have been lucky if the speed reaches 15mbps. I have tried troubleshooting my Gateway multiple times and the Xfinity assistant has been zero help with setting up a technician appointment to see they can fix our issue. It is gettin
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Your Home Network
Our Digital Care team would love the opportunity to help research your recent tickets further to proceed as necessary towards a final resolution for you, burrcor. Please feel free to direct message us with the steps provided above for further assista
HELP! no Netflix though it is a part of my plan
please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan
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@XfinityKei I have the exact same issue and have tried the same things as @zzotto21. What is the fix? I can't get email either on Comcast or Yahoo for two days now! Thank you.
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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@again, Thanks for sharing your experience. One can always learn from what others did.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Just to follow up on this for the benefit of the community... A technician came out and checked my connection. I have the XB10, which he said is the fastest gateway currently available. When he did a speed test using his equipment, the fastest speed
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Not getting expected upload speed on full duplex 1 Gig plan
I'm a new Xfinity customer. I have an XB10 gateway and the 1 gig full duplex plan. I'm getting the expected download speeds in excess of 1000 Mbps, but upload seems to be limited to 300-400 Mbps. Is there something that needs to be changed on my account?
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