Xfinity Community Forum

@user_01jz46 I'm so sorry to hear of your driveway. You're in the right place for help. Our team can assist you! Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, clic

XfinityKei

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8 hours ago

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Damage to driveway

Xfinity came to my property in April 2026 to move cable from one utility pole to another. In doing so, the cut my internet line and damaged my driveway. I want my driveway repaired.

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@user_wm0nig Can you please direct message me your first and last name along with your full service address so I can check over what we have for your signal levels and troubleshot further. To do so, click on the chat icon located at the top right of

XfinityKei

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8 hours ago

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Technician appointment

I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment. I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from th

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TV connecting to home cable

My LG ThinQ TV does not recognize my home internet, only public Xfinity internet with the XFinity XB-10 cable box.

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Your Home Network

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Hard-wired always returns good results. Today's was 900+ Mbps. Wifi was inconsistent following this same pattern between 30-800 Mbps before bridging the Xfinity modem to the eero 6+. The eero 6+ was added in late March (see graphic). The problem is t

user_wm0nig

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8 hours ago

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Technician appointment

I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment. I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from th

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Being charged 100 for over wifi

I would like to know how to pay for extra WiFi usage

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Customer Service

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Promotional deal

Any promotional offers to get the real fast internet speed you promised me a long time ago for a reasonable price lock fee as advertised? [Edited: "Personal Information"]

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Customer Service

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Canceling Internet After Moving Abroad

Hello, I would like to request the cancellation of my internet service, as I have moved abroad. However, I can't call to cancel because I no longer have access to my US number, and I am unable to make international calls. Thank you.

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Customer Service

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Very important remove my user account from this forum immediately

Please remove my account from this forum. I signed up by mistake please contact MOD to permanently remove my account. Thank you. I do not want to belong to this community

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Getting Started

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Damage to driveway

Xfinity came to my property in April 2026 to move cable from one utility pole to another. In doing so, the cut my internet line and damaged my driveway. I want my driveway repaired.

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Customer Service

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

On page: https://www.xfinity.com/yoursubscriptions I see peacock Plan: Peacock Premium; Price: Included; Status: Activation required However, I am unable to activate peacock subscription. When I hit the activate button, I get this error: "Something unexpected happened Please close this pop up and tr

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Xfinity Stream Website

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Official Solution

Thanks again for reaching out and giving us the opportunity to help get the services on your account squared away! I'm glad that our team was able to get MGM+ removed and have that credit applied for the time it shouldn't have been on the account. If

XfinitySean

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14 hours ago

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cancel MGM+

Back on Nov 10, 2025 I cancelled MGM+ through my xfinity Flex Box but I keep getting billed for MGM+ each month. Today, I opened the settings page on my Xfinity Flex Box and went to subscriptions and MGM+ isn't listed as a subscription but it's still on my bill. Please unsubscribe me from this servi

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I just sent the message

user_58aiq7

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14 hours ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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Hey there user_6261991, thanks for taking the time to reach out! Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

XfinitySean

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14 hours ago

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FOX One shows “Subscription Required” after subscribing through Xfinity StreamStore

Hi Xfinity Support Team, I am an Xfinity Platinum member and an Internet-only customer. Based on the Xfinity FOX One app overview document, Internet-only customers can subscribe to FOX One through Xfinity StreamStore and then sign in to the FOX One app with their Xfinity ID. I added the FOX One subs

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Hello @DJS1976! That "no line" error can be very frustrating when you are just trying to get your new Voice service up and running! This usually means your phone isn't detecting a dial tone from the equipment. Please try these basic checks to see if

XfinityQuemekia

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14 hours ago

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Activating Voice Premier

I just get "no line". I looked for a serial #, but there isn't one.

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Activating Voice Premier

I just get "no line". I looked for a serial #, but there isn't one.

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Home Phone Service & Equipment

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No worries user_58aiq7! In that case, our team can dig in to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started! Here are detailed steps to direct m

XfinitySean

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14 hours ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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@XfinityRaf sorry but no I don’t. I’m about 35 miles away from either store, so around 70 miles round trip.

user_58aiq7

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14 hours ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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user_ss2e1a, I can see how having it pop up more on other channels/stations can be a headache. They are automatically sent out, and we don't control where they are displayed. That said, we can certainly take in your feedback.

XfinityVianney

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14 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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Xfinity needs competition

It’s ridiculous that we can’t depend on xfinity for security when it comes to surveillance cameras. Any rain, storm or just a blow off the breeze and you lose connection. My surveillance cameras is only as good as my wifi which is 💩

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Devices and Equipment

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Definitely odd! In that case, let's take a deeper look at the account to see what need to be done to fix things 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address a

XfinitySeth

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15 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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