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Thanks for the reply... BUT incase you din't know, the US postal service would be quicker than "Xfinity direct messaging". waiting 20 minutes for a reply to each message is 100% outrageous. Please call me, so I can start a conversation with you, put
free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
Question
According to my chat with Xfinity support, they "add[ed] a code to [my] billing that has shown to assist account with the higher upload speeds when owning your own modem."
Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck a
Question
@derran there's nothing else we can do to change these settings if you’re using Xfinity webmail. I'm sorry about that.
Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
Question
Good morning @npbodenburg. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please
Membership benefits gone
I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried
Question
Not using a VPN. In fact, with VPN it works fine. Using own modem and router. Not having problem with cellular phone on cell provider connection either, only when connected to wifi and using comcast DNS. Setting my own DNS servers in my router make
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
Question
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Connection drop outs every 20 minutes
I have tried two modems. Netgear CM3000 and Motorola MB8611. They both exhibit the same issues. I have replaced the wall plate/coax outlet in the room. I then took the cable that runs directly to my house and ran it directly to my modem. Same issue. Techs come out and say nothing is wrong and move o
Question
We assure you that we are able to help! Our team will be able to get this in the right hands. Please give us a chance and send us a DM.
corporate office phone number
I have been having internet issues since April 2026. My internet speed drops at least several times a day and we can't work or do anything. I have called Xfinity 7 times and continue to get the run around. I've been sent a technician twice and my issue is not inside the house, it the wires outside f
Question
My redeemed benefits have also disappeared.
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
Question
Post moved here to the Customer Service help section.
xfinity spam call? 800 266 2278
I just received a call from 800 266 2278 claiming to be xfinity internet services and that foreign users were accessing my internet. I said i wasnt near my modem and he said he would call back later. Assuming this is spam but wanted to check if there's anything I should do here. posting here since t
Question
Doesn't help. The link just takes me to the standard Xfinity page. The problem is with the Amazon link.
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
Question
@user_cni056 Our team is here to help. Can you tell us more about what's going on with your box? Are you seeing any error messages or error codes? Have you checked the connection to ensure everything is finger tight and secure? When did this start? A
4K box not working
I enter my phone number with the account and it gives an error then I call you guys and I get a robot who keeps routing me to the internet device. Please help me
Question
user_vu98cc Hello there! Thank you for creating the post and making us aware of the TV trouble we are having. I'm sorry for the interruption. I'm sure you want to simply enjoy watching some shows. I am guessing that tightening the cables and re
TV sets out of order
TV sets do not operate and display message of " Sorry there seems to be some trouble. Please tighten your cable connection and then restart your TV. This can often fix common issues."
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Have you tried to clear out your cache and cookies? Also can I have you try via this link https://www.xfinity.com/membership.
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
Question
@user_i5y06u I'd like to review your account and perform some troubleshooting to fix this issue. If that does not solve your issue we can get a ticket opened with our advanced repair team to figure it out. Could you please send our team a direct mess
xfinity app problems
2026-08-11. When I access my account using a browser the information displayed is what I expect and is correct. However, when I access my account using the Xfinity App on a iPad the information about my account is incorrect, even going so far as to indicate that I have no Internet connection. Since
Question
They say they can see my Amazon reward but nothing else. They haven't explained to me why I can't see anything yet
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
Question
Hi, @user_6p0023! Thank you for reaching out, and I sincerely apologize for the frustration this has caused. You’re completely right, our member benefits are meant to be a perk, not a headache, and I completely understand how disappointing it i
Member Benefits
The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went
Question
@user_0ss3ru were you able to get any assistance in fixing this? No one from Xfinity has replied to any of my requests for assistance
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
Question
@MNmama16 I'm sorry to hear you're having an issue with our rewards site. Thanks for letting us know of the troubleshooting steps you've tried. I am happy to troubleshoot with you to resolve your concerns. Can you please direct message me your first
Membership benefits gone
I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried
Question
yes it's the wrong link. That's the issue.
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
Question
@user_6srkow @XfinityDena @XfinityRaf If known. Would you please share with the community what the solution to this issue was so that all readers here may benefit from it ? Thank you.
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Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck a
Question