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Concern moved here to the E-mail help section.

 commented 

12 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

Question

@EG​ Thanks ... I'm not sure if I'm on an X-class tier or not. My order confirmation says simply:                 Your Xfinity Plan                  Internet Downl

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Is an XB8 modem connected to coax theoretically able to deliver 1Gbps UPLOAD?

I'm in the midst of getting an Xfinity internet installation. They have run a buried coax cable to the side of my house in Nashville, and telephone customer support has confirmed that I'm scheduled to get an XB8 modem. Is this equipment even theoretically capable of getting 1 Gbps upload bandwidth o

Question

I did that and entered my account number but received a message saying " Record not Found." I was told a ticket had been placed for me to receive the incentive, as the processing for the student ID verification was having issues.

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Haven’t gotten $200 Gift Card Incentive

Hello, I purchased the 1 gig student plan and expected to get a $200 gift card. This was in august and I have still not seen anything. Let me know if there’s anything I can do!

Question

Hello @user_55bln9, thank you for taking the time to leave a post. Sorry to hear about the ongoing service interruptions that you have been experiencing in your area. I can understand how frustrating that can be, especially when working from home. I

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Help with outage

Trying to get in touch with customer service about the outage in my area. We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be cance

Question

There is a comcast/xfinity green box on Trumbull Road near Eli Lane in East Falmouth. The cover was removed on Wednesday when they were restoring our power. The cover is still off.

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Box in the street has cover removed

There is a comcast/xfinity box on Trumbull Road near the intersection of Eli Lane in East Falmouth that has had it’s cover removed for several days.

Question

Incoming calls will not display on my tv. I have tried several things

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My caller ID does not display on my TV

The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do

Question

Hello @user_0597s3 We'd be happy to check the status of your current deal as well as any promotions or savings opportunities available to you. Please send us a direct message with your full name and the service address to get started. To send a "Dir

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Jump in Monthly Billing - Need Retention Offer

My monthly Internet bill jumped from $65 to $85 in this new year of service. I really need to keep my level of service for work, but I simply can't afford this jump. I would greatly appreciate a retention offer that would stop me from moving to a different provider.

Question

Box in the street has cover removed

There is a comcast/xfinity box on Trumbull Road near the intersection of Eli Lane in East Falmouth that has had it’s cover removed for several days.

Question

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Jump in Monthly Billing - Need Retention Offer

My monthly Internet bill jumped from $65 to $85 in this new year of service. I really need to keep my level of service for work, but I simply can't afford this jump. I would greatly appreciate a retention offer that would stop me from moving to a different provider.

Question

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

12 hours ago

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0

0

Help with outage

Trying to get in touch with customer service about the outage in my area. We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be cance

Question

Billing resolution

Billing for inactive devices/services

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There is no chat icon on this page in this forum

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0

My Comcast email account stopped working

My mail.comcast.net says the server is not responding

Question

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