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Formal Escalation: Xfinity EPON Customer-Owned Router Provisioning
I am requesting escalation to the Xfinity EPON provisioning or network engineering team to complete a customer-owned router (COAM) conversion for my fiber internet service. Current Configuration My Nokia NKFN11AEL 10G-EPON ONT is currently connected to an Xfinity XER10 gateway, with my Ubiquiti UniF
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Customer Service
Right now, the work is done on the back end by our engineers. We will keep you updated and provide assistance where and when we are able. Have you tried the workaround posted by another user just a few posts under yours? Some people are having luck w
Error trying to redeem the rewards.
I'm getting this when I try to redeem my rewards "A rendering error occurred: Cannot read properties of null (reading 'fields')." I restart the app. I tried restarting the phone and still not working. Thank you.
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Update address
We moved to Burnsville, MN almost two years ago. Our old address was [Edited: "Personal Information"] Our current mailing address is: [Edited: "Personal Information"] Thank you!
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Customer Service
clhawk Hello, I am following up to check if you are still experiencing the same issues. Is everything working porperly?
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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ESPN out of aync
Turned tv off for two minutes then back on. Went to the tv settings and tried to fix it ther. Turned the tv on and off and that didn’t work.
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X1
Good afternoon, @user_ftkfxl ! I completely understand your frustration, especially when the delivery requires someone to be home during the workweek to sign for an expensive device. I’m also sorry you haven’t been able to get a resolutio
Xfinity Mobile - New Phone Delivery - Weekday only, Signature required, No option to hold at location. I work during the week!
I need someone at Xfinity to remove the restrictions on my new iPhone delivery via Fedex. Xfinity should have offered the option for customers to hold the package at a location and/or have weekend delivery, considering the cost of the phone and their mobile service. I'm not sure what Xfinity was thi
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@pegsue1 Once you get your invitation, just sign in at connect.xfinity.com and accept Yahoo’s terms of service. If you have more than one comcast.net email account associated with your Xfinity account, you will need to sign in to each email acc
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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It's sad that Xfinity has so little respect for someone's property. Your solution is unacceptable, I could just mow my lawn and hopefully miss the cable. I'm not a customer so my Internet will be okay. Please fix your cable.
Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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Provisioning Member Owned Router with Residential Fiber EPON Service
I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly
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Customer Service
@XfinityRaul Can you please look at the direct message that I sent regarding this bill issue. My bill went back up. Thank you.
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
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user_xw03xg - Hello, and welcome to the Xfinity Forums! Thank you for reaching out. This article walks you through how to change your home network’s WiFi channel selection or mode using the Xfinity app or Gateway Admin Tool. One important thing
Changing the wifi channel / spread
We have an Xfinity XB8 router / gateway and live in a dense city. We've had few issues with our Wi-Fi, except for an important piece of HVAC equipment that keeps dropping the Wi-Fi connection and reports it as being weak. Which is confusing because the signal seems to be quite strong in that part of
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Direct tv now will show Wild. When r xfinity cudtomrrs goi g to get it
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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user_shplkh Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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Accepted Solution
Final update: I confirmed with support that there is no speedtest option if the router is in bridge mode. The question had to be escalated three times to get that answer. Ug. I verified. Bridge mode, no speedtest option. Disable bridge mode, an the
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Can you please look at the direct message that I sent regarding this bill issue. My bill went back up. Thank you.
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
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I agree completely. I watched all year as Comcast blasted the $50/month promotion all over the place. I called and tried to get it, but I was told I was on a one year plan, and the promotion wasn't available to me until that year was up. I contemplat
Xfinity: Loyalty Should Not Be a Penalty
I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai
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New Streaming TV Boxes
I have three set top boxes with cable connections do these stay connexted as well as the streaming tv boxes
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X1
From my understanding when some people have bandwidth or bridge mode someone can gain great access to your network, someone has done to me. Just want people to be aware because they get on platforms like these asking question like it’s their network
user_20satt
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What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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