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Thanks for the reply JustinM! I have sent the message. Will update this post again when resolved.
IMEI Match - Wrong Storage Size
I recently switched to Xfinity and brought my own device for two lines. Both lines are showing 256gb models but my devices are Fold 5 1TB and S24 Ultra 512GB. I have visited the store and literally spent hours on chats with customer service. They only want to sell me a new phone. Can someone please
Question
@EG All the support agents and the guy in store today told me the xb8 would do symmetrical. How do I get an xb10 if im paying for a symmetrical plan?
Issue with New 1 Gig Symmetrical Plan, Only Getting 100 Mbps Upload
I just recently upgraded to the symmetrical one gig plan promotion and got the new xb8 modem. Both the guy in store and over chat ASSURED ME it was 1000 mb download, and 1000 mb upload multiple times because I asked. I am only getting 1000 mb download and 100 mb upload. Everytime I talk to chat they
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Request for Site Survey & Infrastructure Reconnection for Newly Renovated Multi-Unit Condo Building
Hi Xfinity Support Team, I recently purchased a unit in a multi-unit condominium building that was recently fully renovated. During the renovation process, the previous building owner disconnected and removed the external cable connection box/demarcation point that provided Xfinity cable internet to
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Customer Service
Lost a number of channels
Yesterday I no longer had all the channels I’ve previously had.help
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Customer Service
user_b6e48a 😀👍 Love the idea, and truly appreciate the feedback! We watch all of these posts, and always make sure to gather this type of feedback to share as ways to improve our services when we are asked in our internal surveys. We are a corpor
Multiview Enhancement Request: Let Spotlight Use the Full Screen
I really like Xfinity’s Multiview feature, but the current Spotlight layout seems to waste a lot of screen real estate. When I spotlight one game, I’d like that game to expand to the full 16:9 screen, with the remaining Multiview feeds displayed as smaller picture-in-picture tiles over the main game
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Cable box
I received a new cable box for our tv but can't hook it up. Does xfinity make house calls ?
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I cancelled my service a month ago and now I get a bad ll saying it’s over dur
Why am I getting a bill that day payment it over dur
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@user_sra7ag Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are interested in completing a transfer of ownership. Our team can help! Please send us a DM to Xfinity Support with your full name and address
“Account Change Request
Hi, I need an hem you need an “Account Change Request” / “change of ownership” form, pleae can you send me a link to access one. thank you
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user_9ju7bo, thanks so much for reaching out to us through Xfinity Forums. We want to do everything we can to help you be able to use Multiview. Can you tell me what error message you get?
Multi View
I keep getting an error message when trying to change the primary channel in multiview
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stuman2236 That's great to hear. If any new issues come up please let us know. We are always happy to assist you any day of the year!
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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“Account Change Request
Hi, I need an hem you need an “Account Change Request” / “change of ownership” form, pleae can you send me a link to access one. thank you
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Customer Service
Me too. How do you resolve
Return equipment
I keep getting messages to return Xfinity equipment. I have no Xfinity equipment and never had the same. I can not talk with a LIVE person. Every attempt to do so brings me up against a AI faux person. Phone calls emails text messages never work. The AI faux person wants my phone number which then i
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Seems to be working ok now. Thank you!
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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Greetings, @user_y8wsos! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
Why did my monthly charge just jump 17%?
I got no explanation or warning that this was about to happen: Comcast just helped itself to more of my money on the auto-payment.
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Community Best Answer
Hi @Needh3lp, thank you for making us aware of this issue. You've come to the right place for help. We'll assist in making sure the proper device details appear on your account. Please send our team a direct message with your full name and service ad
IMEI Match - Wrong Storage Size
I recently switched to Xfinity and brought my own device for two lines. Both lines are showing 256gb models but my devices are Fold 5 1TB and S24 Ultra 512GB. I have visited the store and literally spent hours on chats with customer service. They only want to sell me a new phone. Can someone please
Question
Hello @user_d598fz there was a recent update that was needed for the Xfinity Pro Wi-Fi Extender. Are you able to reset your modem and extender again and re-try the activation?
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Pro WiFi extender
Setting up our pro WiFi extender and I scan the QR code and tells me that it’s sorry that it’s not working and it’s done it every single time we haven’t used it at all this is the first time so why isn’t it working?
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