Xfinity Community Forum

I’m using fire stick and Roku on three tvs. So tired of xfinity app FAILS! Why do I even try the fixes? It’s never a ME problem!

Anon58924

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21 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

@user_6ll326 Thank you for making us aware that you're having internet issues via Forums. Have you by any chance checked the Xfinity app to see if there's a service interruption reported in the area? Are the lights on your modem turned On?

XfinityRaul

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21 hours ago

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I don't have service,since yesterday 10:30 pm,what happen with that?

I need my internet service,soon as possible

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Post moved here to the Xfinity Compliments section.

EG

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21 hours ago

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Would like to direct message

Hello! I had an excellent experience with a customer service rep and the chat ended without prompting for the survey, I would like to pass on my feedback as the agent was very helpful.

Question

Hi user_r55wgg! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and my team is here to help you. I am sorry to hear that your service has been down for over 12 hours. I certainly know the importance of having your se

XfinityAmira

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21 hours ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

commented

21 hours ago

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U

I don't have service,since yesterday 10:30 pm,what happen with that?

I need my internet service,soon as possible

Question

U

When extender is working should there be a solid white line?

user_i85psi

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21 hours ago

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No white light after rebooting

same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.

Question

@user_y4e6i6 I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figure

XfinityDena

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21 hours ago

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Complaint Internet

I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l

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I don't have service,since yesterday 10:30 pm,what happen with that?

I need my internet service,soon as possible

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Customer Service

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Hello @user_ezlltv Thanks for reaching out to us. We'd be happy to assist you with any package changes and adding the mobile service. Did you have any specific packages or changes in mind or did you need help going over some options?

XfinityMatthew

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21 hours ago

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Change service add mobile

Would like to change are seevice add mobile and packages

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URGENT Escalation: Repeated Account Migration System Loop Breaking 5-Year Internet Promotion Guarantee

I am contacting you to request a permanent manual intervention to resolve a recurring billing issue that frontline customer service has been unable to fix. My account is stuck in a systemic looping error where my mobile phone line is repeatedly stripped from my residential plan, assigned to an unaut

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Customer Service

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And it's already been taken care of this morning, within hours: got an email that my new membership tier is Diamond. On a holiday weekend, no less. Thank you very much.

user_mcoa79

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21 hours ago

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Requesting Xfinity Rewards Diamond Tier for new address / account (16+ years continuous tenure)

Hello, I recently moved to a new address and continued my service with Xfinity. The transfer of service could not be completed online and I was advised to call in the workflow. The phone representative created a brand new account for this address, but it has not yet been linked to my previous accoun

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Change service add mobile

Would like to change are seevice add mobile and packages

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Customer Service

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customer service

I am receiving email that states my service will be automatically upgraded and I must agree and reregister or my email will be disconnected by July 10 Maria [Edited: "Personal Information"] [Edited: "Personal Information"]

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Customer Service

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Hi there, @Aconlo000 ! Thank you for reaching out, I'm truly sorry for the trouble you are having with your cameras. This issue is often caused by a temporary backend glitch or a recent firmware update. In many cases, you can resolve it by performing

XfinityRichard

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21 hours ago

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Cameras Night Vision

I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success

Question

@user_x12nta I appreciate you making us aware of the negative experience you've had with the internet service. I would be more than happy to review your account to see what we can do to get your router back. Please send a direct message by clicking t

XfinityRaul

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21 hours ago

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Xfinity

Worse service to ever use for internet. I just ordered Xfinity for their WiFi. They sent me my equipment, and I hooked it up and it didn’t work because of my cable on the outside of my house. So I requested a technician to come fix my cable. WELL THEY DID COME TO FIX IT BUT IN THE Process the TECHNI

Question

@user_mcoa79 Thanks again for joining us on Forums. Happy to hear the membership team was able to get you upgraded to the Diamond tier on the ticket we created. We offer support from 6am-1am EST should you need any further assistance.

XfinityMatthew

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21 hours ago

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Requesting Xfinity Rewards Diamond Tier for new address / account (16+ years continuous tenure)

Hello, I recently moved to a new address and continued my service with Xfinity. The transfer of service could not be completed online and I was advised to call in the workflow. The phone representative created a brand new account for this address, but it has not yet been linked to my previous accoun

Question

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Porque mi factura cambio en octubre de 2025

Yo pagaba 78.$ y ahora me están cobrando 100$ quiero que me expliquen

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

21 hours ago

to the conversation:

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Complaint Internet

I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l

Question

user_t48t57 Hi! Thank you for reaching out, and I can certainly understand wanting confirmation, especially with an upcoming international move. We appreciate you greatly for your time and for your patience while waiting for a reply. I'd be happy to

XfinityGabriel

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21 hours ago

to the conversation:

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last day of service not showing on confirmation email

Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

21 hours ago

to the conversation:

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U

last day of service not showing on confirmation email

Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd

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