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Cancel Services
I moved out of the country and have been trying to cancel my services for 2 months. I have an overseas number, how do I cancel my services?
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Customer Service
no I have not received an email yet.
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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user_18nkjv. We appreciate your feedback and will pass it along. I'm sure our CSA team will be able to help further. Let us know how it goes!
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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upload speeds dropping
i have tried restarting my gateway and to even unpluging my router for 10 mins and pluging it back in for some reason i have 0.8 mbps upload speeds and its at random any ideas for fixing i have xfinitys 1300mbps plan with a XB8 gateway
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Your Home Network
Request: Confirm my customer-owned modem is released from my old account
Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro
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Customer Service
@strega7 Easy. When you setup the Yahoo account, you can choose 'My Email' as an option to keep using your email address and still get the features of a Yahoo account. The other big one that does this that you might not even think about is Microsoft
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
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Same thing happened to me. I talked with an agent and they refunded my purchase, but I still am unable to watch it. I am unable to purchase the correct version to this point - if there even is one available. I have waited the 2 hour window and reques
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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Sorry to hear you haven't received any emails since 12/27, user_jd59rn! To get a better idea of the issue you're having, are you having problems receiving emails when signing in directly to the email site or when accessing your email address through
Email is not displaying in my inbox
No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.
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To add to my rant above, WHY would people setup a Yahoo account and tie it to their email address without creating an @yahoo.com account you may ask? Yahoo groups, Yahoo Stocks, Yahoo News, Yahoo Sports, and a customized Yahoo.com Homepage. None of t
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
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Hi there, @user_sva1y3! We are glad to further help with your service to get to the root cause of this. I completely understand how that can make a large impact at times. We want your service working great! Thank you for working with us so we can fig
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical
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@XfinityBenny Hello. I tried the page and it wouldn’t work. It would only let me change my plan, but not cancel any services. Would I have to close my current account in order to just get internet services?
Canceling Services
How do I cancel my tv and voice services and keep just my internet service?
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Thank you, @user_e2eb02 The "Access Denied" error in Thunderbird with Xfinity usually means Xfinity security is blocking the app, requiring you ti enable third party access in Xfinity Web security setting or use a specific password. You may also nee
new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
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Same issues. Cannot get anyone by phone to figure out how to fix.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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Same here! I tried absolutely everything and then I can’t get ahold of anyone to try to get a refund.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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I have tried other browsers, I will reach out but xfinity may want to change their faq which clearly states that an account is considered inactive after a year of non use.
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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Peacock
We moved to a different state recently and had to change Xfinity accounts because we are in a different region. We have diamond rewards and when I try to reclaim Peacock, it is says "Nice! You’re on your way to enjoying Peacock Premium." When I go to the activate link, I get the message " We're sorr
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Customer Service
Sound cutting out
Xfinity needs to get their act together and fix this problem. It’s be going on for years. It’s not the TV, it’s Xfinity’s streaming. It happens sporadically. When it does, the audio goes out for approx 25 sec. Picture is fine. After approx 20 sec the audio starts up again. If you pause the program a
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X1
cancel appointment
I need to cancel an appointment for Tomorrow 12/31/25 at my account's address. I was able to get the internet set up on my own but I have not been able to find an option to cancel the appointment. I spoke with a representative via text and they claimed to have canceled the appointment, but I am stil
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Customer Service
@nfcmary Thanks for adding a post to the community. Sign in to your email using this https://www.xfinity.com/email page. It will ensure you use the official sign in, and direct you to Yahoo Email if it was upgraded.
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Email is not displaying in my inbox
No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.
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