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user_wwel9m Thanks for reaching out about your billing concern with the amount being higher than expected. You have come to the right place to help with this concern, and I'm happy to help! Can you send us a direct message with your full name,
Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
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Need support
Just moved to a city 2 weeks ago and got internet. Was talked into getting Xfinity mobile imported my number from AT&T prepaid. Invalid SIM card Network locked SIM card inserted. I have not had phone or text service since yesterday. The chat bot won't connect me to a human and I do not have access t
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Plan
Xfinity Assistant not working. Need to speak to agent.
Need to speak with agent.
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Customer Service
Thank you, we will DM as requested.
Cable bury team cut water main
The cable bury subcontractor sent by Xfinity to complete our internet installation cut our water main in the process. After several hours of work and two attempts, they pronounced it fixed and left us a phone number in case of problems. The repair failed by the next morning, and we were forced to cu
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Billing supervisor
I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t
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Billing
Billing
I was overcharged for my services. I went from $128.00 a month to $599.00. I went to the Xfinity store and removed a lot of my services, and Sky was able to repackage me to $265.00. I paid that, but no one has been able to credit my account for the overcharge of $316.89. I am on a fixed income and c
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Billing
closing old post
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
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Hello @user_0xvyko,Thank you for taking the time to create an official post and for making us aware of the troubles you faced. Our team can get you in contact with the correct team to have this matter addressed. We'll need some additional information
Cable bury team cut water main
The cable bury subcontractor sent by Xfinity to complete our internet installation cut our water main in the process. After several hours of work and two attempts, they pronounced it fixed and left us a phone number in case of problems. The repair failed by the next morning, and we were forced to cu
Question
plitchf_12 Thanks for creating a post! Since you want to keep service active at the current address, the best option may be to create a separate account at the new address instead of transferring service. Transferring service would cancel the account
Moving and keeping service at current address
Hello, I am currently in the process of moving to my new address. I would like to have Xfinity internet installed at the new address while keeping service at my current address. Also, my current address is my parent's house and my dad would like to keep the current internet service online, but trans
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Greetings, @D_H15! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your pending underground line burial. You have definitely come to the right place for
Underground Line Burial
Just wanted to see if it was possible to get an current update on the appointment that in my email said would be scheduled for today. Just looking for a follow up on if the service is still being done today or not.
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Home on the wifi network from XFINITY's , yes the XFINTY's provided cable modem/router that serves our television. I have a laptop im trying to get a local channel through a browser, (note, same in home wifi network confirmed by same ISP hardware) gi
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Channels and Programming
Underground Line Burial
Just wanted to see if it was possible to get an current update on the appointment that in my email said would be scheduled for today. Just looking for a follow up on if the service is still being done today or not.
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Customer Service
The issue persists after changing wires
Packet loss
This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t
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I have similar issue, suddenly I am being over-charged.
user_wwel9m
commented
7 hours ago
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Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
Question