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report a downed wire
downed cable wire at house at [Edited: "Personal Information"]
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Customer Service
SIP ALG
I need advanced internet technical support. My employer uses Avaya VoIP and has specifically asked me to have SIP ALG disabled on my Xfinity XB8 gateway. I’ve already checked the gateway admin interface, and there is no SIP ALG control available to me. I need someone who can verify whether SIP ALG i
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Your Home Network
New Gateway
I did a self-install and I'm not getting a signal. I'd rather not pay for a service call for something I've never used. Any suggestions? Thanks
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
user-2hnx86's
I tries to look up my current monthly statement that will be due the end of the month and it wont let me it says (rendering error occurred cannot read properties) I want this fixed
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Received Collections Text For Account in Good Standing
I received a text from Xfinity Assistant stating that my account has been sent to a collection agency. I have not cancelled any services, there are no overdue balances and my next payment due in a week is no higher than last month's (no past balance due). I double-checked all of this in my account p
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi router
Hi, I would like to pick up a router for my home. I don’t want to wait for the shipping. I know I will have to return it once it arrives.
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Escalation - Xfinity Mobile Billing issue
I recently switched back to Xfinity Mobile. When I made the switch, the agent promised me the $25 activation fee would be waived and that he added that to the notes in my case. I saw that the $25 was going to be charged, so I called the support line and they said sorry, nothing in the notes so there
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Billing
Hey @user_n2ljsd , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your shipment. I would be more than happy to offer my assistance looking into to see if the
Picking up my device
I just purchased wifi. I want to pick up device rather than it being shipped. Where can I go and pick up my device.
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Hi @user_vsy561,Our team can make sure your account is properly disconnected. With that being said, we also have an article that answers just about any questions that someone may have when cancelling services, I'll place that below.What to know when
Close acct
I have moved. I want to make sure my account is turned off /closed How to return equipment?
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user_nppy01 Thanks for reaching out about your mobile fraud concern, and refund request. We would be happy to assist with putting in a request for the refund, but for the fraud concern which the refund will likely require filed have you spoke with ou
Fraudulent Cell Phone Account
Someone fraudulently opened an account for the phone number [Edited: "Personal Information"] and billed it to ME even though my phone number ends in [Edited: "Personal Information"]. I called xfinfity mobile and explained that this was fraud and not my number and they won't refund me for the $42 tha
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This is disappointing, and requires me to pay additional charges above the ~$25/mo for the NBCSP RSN package, as I will need to now pay for Peacock Premium as well. This feels like an oversight or software bug. Perhaps you could escalate this intern
Peacock NBC Sports Philadelphia RSN add-on
Peacock has regional sports packages in certain areas. One of them is Philadephia, and I would like to add this to my Peacock Premium service that I currently get (for free) through Xfinity as part to of my Internet service. I tried going directly to the Peacock signup page after adding a payment me
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Thank you. I will send account details by Direct Message. Please escalate this as a billing/equipment-coding issue, not just a credit request. I bought and paid for the Pro WiFi Extender outright, and it should not be coded as rented, returnable, ina
Inactive Pro WiFi Extender charge keeps returning after prior correction
I need help correcting an underlying equipment record, not simply another billing credit. I subscribe to Xfinity Pro for $15/month and want to keep it. My internet and all currently installed equipment are working properly, and I do not want any changes made to my active service or equipment. A sepa
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Access to support
Should not have to use X for support. There should be an email address, and web access without using X.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Picking up my device
I just purchased wifi. I want to pick up device rather than it being shipped. Where can I go and pick up my device.
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I cannot log into my email. please help. Tried updating but nothing ?????
user_rf8nx6
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5 hours ago
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comcast.net
why can i not access my comcast.net email
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