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Will never recommend Comcast to anyone again

I was told today by a cancelation team member that it doesn't matter what any other employee says, promises me, tells me or guarantees me, he won't be honoring what I was told and employees are allowed to be uninformed and wrong. How insane is it to have people working for your business that speak t

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Xfinity support

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

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Billing dispute

I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment. Why do I have a bill for January when the service is canceled? additionally, I do not have access to the a

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HI user_9fkdqh. Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, so it's unsettling to hear you feel this way. This is never the kind of service we strive for our customers to receive, and we c

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Im Tired Of Bots!!!

My master bedroom is out AGAIN… ask me for a password… then went blank/.. try to talk to a [Edited: "Language"] human for 2 hours!! [Edited: "Inflammatory"] obviously u dont give a [Edited: "Language"] about ur customers!! U actually wanted a mobile contract from me!!! I never ever would… with this

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Misleading Trade-In Offer, Endless Runaround, Now Stuck With a $900 Phone

I am submitting this post regarding Xfinity Mobile due to deceptive sales practices, repeated misinformation from customer service representatives, and the company’s refusal to allow the return of a phone that was sold to me under false pretenses. I want others to be aware of my experience although

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anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address. Anyone? Please help.....!

 commented 

9 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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Closed

I'd like to call Customer Service on a non 1-800 phone number

Can you provide a direct line phone number that is not a 1-800 number?

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How to submit/enter promo code?

I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions

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No worries at all, but I am sorry to hear the nearest location is so far away, user_p00u7y. We can also see about getting one shipped out to you. Please send us a Direct Message so we can take a look at your account. Here are the detailed steps to di

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XR16 Remote Voice Control not working

I have an XR16 voice remote. It no longer takes voice commands. I have replaced batteries, tried reprogramming, and did a factory reset. After doing the factory reset, I had difficulty getting the remote to control my TV but eventually got that to pair. However, it still will not pair for the voice

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We would be more than happy to further assist you with your billing concerns, user_bbau3z. Yes, please send us a Direct Message detailing your concerns. Here are the detailed steps to direct message us:  • Click "Sign In" if necessary&

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I need to be contacted by executive customer relations

Hello, I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.

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user_k1smn4, Hi there! Thanks for reaching out. I can understand the importance of seeing when your plan will change and upgrading your equipment. I am the same way as a consumer myself. You've reached the right team. Over social media, we are a dedi

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How do I get the most updated equipment upgrade for free without changing my plan

I cant get a hold of a person and are not able to see when my plan will change I want the exchange of the modme to the newest model as well as the streaming box i have to be upgraded with out changing my plan and being charged more money There is no where thst shows when my current discounted plan e

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Thank you for your response. I decided that I am just going to leave it as is  since it is so close anyway.  

 commented 

10 hours ago

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Can I Change shipping date of my order??

WHen I setup my account I requested a January 12 delivery date, can I change that to "ASAP"?

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Billing

I have a question about my bill

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