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I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a n
screen pixelating constantly for months while watching Comcast programs
For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to m
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tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
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X1
Bury Cable Line
I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?
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Customer Service
Hey Brad. Not recently. Maybe years. Btw, occasionally have the same issue in outlook on ios.
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
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@user_h55msf I appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue.
External Equipment in unacceptable condition
Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo
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user_gg359u Thanks again for reaching out! I'm glad we could get you in touch with a team to help address your concerns. Take care!
Stood up 3 times by technician
I have been without internet for a couple of weeks now. I have had a technician scheduled to come out and been stood up three times. After the first time, I called and spoke to a very rude agent who told me that he couldn’t snap his fingers and make an appointment happen when I didn’t want to go thr
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With the NOW service, we do not have the ability to access those accounts. The NOW Mobile Portal, and NOW Xfinity Assistant would be the place that information may be shared. Did you bank mention any period of time that it may take for the payment to
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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I have the transaction number from the bank.
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
I have the transaction number
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
The payment was not made
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
When you view the billing on the Xfinity App, is it showing the balance has updated? Or does it show the balance as if the payment was not made, currently?
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
Yes this service is current. Yes
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
Just to confirm, this is for an existing account, not new service, correct? Are you logged in to the Xfinity App, or Xfinity website, currently?
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
There's is no number to send proof I paid and when I chat from the chat box they say the have to write a ticket. But still no results or response.
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
Question
Now prepaid mobile services
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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My pleasure! @NewKryptonite Thank you for being the best part of Xfinity. Have a great day.
Is it possible to call an xfinity smartwatch from a verizon phone line?
I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?
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@user_h55msf thanks for letting me know the ticket was created. For security purposes we ask that those not be provided in the public conversation. With the ticket being opened, I can follow along from my end. If you'd like to send a direct message a
External Equipment in unacceptable condition
Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo
Question
Hello @user_crlv6a and thank you for posting on our Xfinity Community forums! 😀 That's a great question. Taxes, fees, and other charges may change for a variety of reasons. The government entity assessing the tax may have changed the amount du
XfinityCliff
commented
14 hours ago
to the conversation:
0
5
Taxes, fees and other charges
The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific
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