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Hello GACSALY! If you're still needing help, we're here for you! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to &ld
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question
user_mvf8wi - Congradulations on your new home! Our team can help with that low hanging line. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the pa
New house - low hanging old cable wire removed
Hello, I bought a house that has a very low cable wire hanging very low across a street connected to my house. It wraps all of the way around my home and would like it removed. It’s a safety hazard for big trucks driving by. We will not need service, just want to cable line removed from my house bac
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Extremely Disappointing Experience with Xfinity — Beware of Billing Issues
We recently discontinued our Xfinity Internet and TV services because the prices were excessive, the internet speeds were disappointing, and the customer service was consistently horrible. I canceled my service over a month ago, expecting to receive a prorated adjustment for the final two days. Inst
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Customer Service
Return of equipments received
I am being charged for the equipments I am no longer using and were returned weeks ago. I talked to a customer support agent for cancellation of service the first week of this month. My email is [Edited: "Personal Information"]. phone number [Edited: "Personal Information"].
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Billing
Accepted Solution
I am happy that we were able to get your speed concerns resolved, and you are taking advantage of the full speeds @speedblurr! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a won
XB10 stuck on 2000/300 profile - Need FDX Symmetrical Bootfile
Hello, Xfinity recently completed network upgrades in my area and offered the new 2000 Mbps down / 2000 Mbps up symmetrical speed package. To accommodate this, my modem was upgraded to the new XB10. Last month, technicians also completely replaced all physical drop lines coming into my home. My home
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user_3acfdp Thank you for reaching out! It sounds like the Xfinity Membership Rewards access point is currently impacted. Unfortunately, we don't have any update at this time when it will be restored.
Issues with the Xfinity Membership Benefits page
Hello there, There seems to be an issue with accessing the Xfinity Membership Benefits page. I have tried on the app, phone, website and via an incognito page. On the app I am able to navigate towards the Membership Benefits page but when I select an offer I received a headline asking me to create a
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Been told to get a new XB10 modem.
Upgrade to 2gb/2gb Service
Just upgraded to 2gb/2gb service and installed a new XB10 modem. I'm seeing speeds of 1.5gb down and .5gb up. It's slower speeds than I saw with my Arris modem. And I'm paying more for less! If I had to guess I'm not seeing DOCSIS 4.0. I tried the chat bot, but went in circles. Thanks Brad.
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I sent a message and no response. No running on Dunkin for me.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Account Management Change Request
Hi there, I recently moved out of my apartment and need to transfer my account management to my roommate who is currently living there. My address is [Edited: "Personal Information"]. My account number is [Edited: "Personal Information"]. Can you please email me the corresponding Documents that we n
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Sign-In and Account Management
Thank you @EG for bringing this to our attention to help with sooner! @user_mblxys Sorry to hear you are exepriencing issues with your service and cable line. Have we scheduled an appointment for the service at this time? In the meantime we d
No internet
The line is still laying in the yard, we have no internet in the home. We asked for an extender to have internet in the detached garage, still haven’t heard from anyone.
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@XfinityDemitrius Just did
New construction home
Hello. My house is recently build and usps has added it to their database but its still not showing in your system. And I know you guys recently added fiber to my neighborhood saw you guys all through the neighborhood. Just want to see how I can sign up for service.
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That is correct, you will want to sign-in there @user_nvxnly. Once signed in, you will see the option to DM us, and then will want to follow the steps to send us a DM.
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable burie
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@XfinityShawn This has been erroring since at least Wednesday, possibly Tuesday (13 Oct). I just cleared cache/cookies, restarted, logged back into my email, then attempted to log into the member benefits and it still has the same error message comi
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
Question
Hello user_ihlbr6, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to help. The easiest method would be to run service to your barn which would require construction, and possibly a significant cost(d
internet in my barn
I have a horse barn approximately300 feet from home. I hould like to have cameras and sensors there that connect to my wifi for animal safety. how do I get the signal down there?
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@user_92av25, I am sorry for any inconvenience this may have caused you. I am glad to hear that the issue has been resolved. Do you have any other questions or concerns for me?
Not letting me redeem
Kept trying to redeem Beetlejuice Beetlejuice and kept giving me an error message
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Hey there, @user_uhknj3! We are glad to further help with getting into your email box. @Again has some great questions so we can best assist you. Can you please let us know the answers to them when you get a moment?
Issues with logging into my email [Edited]
I want to login to my email to delete and I cannot
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We appreciate you meeting us here in our community about the cable lines, @user_sc8pmi. We'll gladly assist. Were the lines recently buried? Is this due to recent weather?
XfinityLinda
commented
12 hours ago
to the conversation:
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Bury cable
The cable lines have surface in my backyard
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