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@user_3qn4yq We would be happy to take another look at this issue for you! This would be the best steps to get this resolved for you. Since it has been a few days, if you can please reach back out.
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
Question
I've been having this same issue for three weeks. I never received an activation email and there is nothing to click to activate hulu or Disney+ when I go to xfinity.com/your subscriptions. Today Xfinity resubmitted my plan and I still got no
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
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I have already done this, but it did not work. Any other suggestions?
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
Question
Oh, excellent, @DreamSayerZ! Like what's seen here? Glad to hear that worked. Let us know if you need anything else! We remain here for you :)
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@XfinitySara I think I figured it out. My inactive account was set as default. I made current account active and unlinked the old accounts.
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@user_3qn4yq Thanks for reaching back out! I would be happy to check on the outside wiring issue for you. Can you please reach out through Direct Message with your full name and address, so we can look into this for you?
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
Question
We appreciate the post with your account questions and concerns, @DreamSayerZ. Thanks for reaching out! Of course, the Digital Care Team is happy to take a closer look and help in any way possible. First, to clarify, have you already run through the
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@XfinityAngie - nothing has been done about this cable. I am still getting the run around from Xfinity.
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
Question
Thank you for reporting this to us, @user_xpyxcj. We'd like to forward further details on to the appropriate leadership team for review. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first si
Technician Arrogant
I called this number, [Edited: "Personal Information"], at 1:28 PM CST on 05/19/2026. The representative’s name was Shabham. He behaved very arrogantly, yelled at me, and hung up the phone.”
Question
Hey there, @jungbin, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to help you with checking your account is set up correctly. Can you please send a Direct Message with your full name and your full address?
Something unexpected happened.
I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact
Question
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
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Sign-In and Account Management
Something unexpected happened.
I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact
Question
•
Sign-In and Account Management
Shekky64 Understood. Is there a phone number listed on the shipping label beneath the recipient's name? While we are not able to contact another customer on your behalf through this platform, you may be able to reach them directly if a phone nu
Comcast Package Delivered To Me By Mistake
A Comcast package was just delivered to my address by mistake. How do I get Comcast to pickup their package?
Question
@XfinityJanelle I did as you said. I received a basic response for info, and it took me 4 minutes because of a minor issue in my home. Since then, I have been trying for almost half an hour, and no one has responded. I can't close this
Bury Cable
I started Xfinity internet on May 1. The tech said someone would be out to bury the cable within 14 days. No one has come out yet. I need this buried. How do I get this done. Checking status has not changed at all.
Question
Is there a way I can privately give you the name of your customer and you can contact them? The addressee is down the street from me but it is a gated complex and I have no way to access it or contact them myself. I would have just walke
Comcast Package Delivered To Me By Mistake
A Comcast package was just delivered to my address by mistake. How do I get Comcast to pickup their package?
Question
Hello, @user_bfhepg Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
Question
Long Shipping Time for WiFi Extender
I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days
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Customer Service
Oh, no! Thanks for meeting us here in our community about your WiFi extender order, @DM145. You're right, it shouldn't take that long unless they are on backorder, but you would've been notified. I'll be happy to look into this for you. In order to d
XfinityLinda
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Long Shipping Time for WiFi Extender
I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days
Question