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On screen, my Xumo from Xfinity set up says complete but then continues to “Checking your status” and never finishes. Nowhere does it offer to set up later or exit. I tried the hard cycle reset to no avail. Xfinity wants $100 to send tech. I’d rather
Xumo streaming box setup
I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea
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I don’t have a direct message icon
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
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NFL Networks
As it is the off season, I just realized Xfinity ended its contract with the NFL Networks. One of the few reasons I have stayed with Xfinity rather than moving to cheaper solutions is the sports coverage. I pay just under $350 per month to Xfinity, I think that is an outrageous price, but I was will
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Channels and Programming
Yes asked and we verified via speed test
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
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user_8dce47 Coverage does expand as companies grow over the years, but there are area's still uncovered by all carriers. I wish I could help, but if there isn't any coverage at the home the service while there would rely on the WiFi.
Poor Network
The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.
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@XfinityDilary Hi, I'm not sure what you mean by being in a wi-fi ready location. My apartment block is relatively new and has a fibre to ethernet box that the xer10 plugs into. Is that what you mean by wi-fi ready? Can I bring my own modem for tha
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@cfja279 Thanks for reaching out to us, I'm glad we got everything cleared up with the streaming issues you were having. Feel free to reach out to us anytime, and thank you for being the best part of Xfinity
HBOMax buffering issues
Having HBOMAX buffering problems like everyone else. Happens on our one X1 box. We access the HBOMAX app using our X15 remote by pressing the Xfinity button on the remote, scrolling right to the Apps option, then scrolling down to the HBOMAX app option. All other apps and streaming services function
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I’ve already done this with a different Xfinity agent and nothing worked
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
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@XfinityAdrienne I was able to get the cable set up but only after the HOA directly contacted you folks. Now I’m not able to set up the included Peacock Premium. The activation fails every time. I’ve called in and chatted with someone via the app. I
Bulk account support
I’ve called in multiple time to get the cable portion of our HOA bulk account set up. Even getting the Internet set up was a nightmare but I now I’ve called in three times and had a message chat one time. Despite providing the account number and address, I’ve been told there is no cable on the accou
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@user_u0n7et X class verified today btw they showed me How exactly is that being verified ? Are they receiving the actual physical performance speeds ?
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
It shows my area only has WiFi coverage. How is this possible? It seems like this shouldn't be an issue in this day and age with mobile services. Pretty unacceptable!!
Poor Network
The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.
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@user_u0n7et Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
It seems to have progressively gotten worse. As I mentioned if I leave my immediate home, I have absolutely no signal until I get back home and go on WiFi.
Poor Network
The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.
Question
@user_u0n7et If a neighbor that is on the same node / cable segment as you are on has it, then it's available to you as well.
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
Yes please check the address
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
@user_u0n7et Once it does roll out you would receive a email when it does become available. The modem they received may have been an oversight by the warehouse team or a few different scenarios. We are happy to double-check your address for you if yo
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
user_8dce47 Has the mobile coverage been poor since getting the service, or has it recently become an issue where it worked better in the past? If always been this way you may want to check the coverage map to see how well the home is covered by foll
Poor Network
The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.
Question
Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays pr
No NFL Channel or RedZone
Very disappointed considering how much I pay for Xfinity and your current profit margin. I like many others will dump Xfinity and use $$ saved to get our football from another outlet.
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@Pstallings1022 Thank you for reaching out to us via Forums for assistance with your DDP cap. I also appreciate you staying on top of your service bills these past 6 months. I'd like to help get your financing limit recalculated. Please send a dire
XfinityRaul
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Help! DPP issue I can't get resolved.
I am an existing customer in good standing. My previous internal credit restriction was triggered by a past-due balance over a year ago. I have maintained excellent payment history on both internet and mobile lines for well over 6 consecutive months, and my old devices are completely paid off.The sy
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