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I was told I cancelled my account when I did not ask for this, cannot send direct message to someone about this
I've received a couple emails in the past day about how how I cancelled my account but I never requested for this to happen. I've tried calling and using the chatbot but neither of these work. I looked on this forum to try and figure out how to talk to a representative, but I'm unable to send a DM t
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Customer Service
Mine is going to run out at the end of the month and I chatted with an agent who told me that they couldn’t give me a new offer because they can’t see any until the one I have expires. I explained that it was poor business practice to not have an of
My promotion is going to expire
I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?
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I contacted Xfinity thru the web site and spoke to a live agent the problem was that a channel 42 was freezing and he booted my boxes several times and could not resolve the issue. He gave me a number to call to speak to a live agent it wasn't a Xfin
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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connection interuption
Several times during any show I watch, the connection either freezes or it sends me back to the home screen to start all over again. When this happens, it also loads the wrong content before cutting out again and sending me back to home. I know this is NOT my internet connection as my computer has n
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X1
I am having a similar issue where my Sent emails have stopped showing up in my Sent folder (as of 10/28/25). Here is what I have checked: - verified settings - checked Sent folder on web (no Sent emails in Sent folder on web). Looks the same as my iP
Sent emails are not in Sent folder
The Sent emails have stopped showing in my Sent folder. Settings look fine, I am receiving emails, but not seeing Send replies on my phone and iPad. I see them on the Connect Xfinity email site.
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Thank you for getting back to us, @whatever_2505. I'm sorry to hear that didn't work. When the technician was there, did they swap out your equipment, or suggest trying that to see if this was just a random incompatibility with this one gateway?
VPN doesn't connect when using Xfinity wifi
I use VPN to work. Until last Friday it was working fine but suddenly it stopped working. If I use other internet provider services it works just fine but with Xfinity wifi it will simply connect and disconnect right away. I've had an Xfinity thecnician checking the router and connections in the hou
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DISCONNECT
Dear Xfinity, I am extremely frustrated with how my customer service issues have been handled. I called in June to schedule my disconnect date and to make sure I understood the steps needed to fully discontinue service, as I was moving in August. Despite this, I was billed in August — and not only b
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Customer Service
user_y561tw Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team is here to help! Can you provide a little more detail regarding the issue you are experiencing please?
Trade in resolution
Can’t make this up . Now I can’t even post my problem. It keeps kicking me out. Please contact me immediately
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Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
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Sign-In and Account Management
Trade in
I would like to find out about my trading they received it on Monday
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Customer Service
Trade in resolution
Can’t make this up . Now I can’t even post my problem. It keeps kicking me out. Please contact me immediately
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Billing
Accepted Solution
Cannot access emails on iPhone
Cannot access emails on iphone
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Customer Service
Hi Justin, I still have the same issue. I appreciate your suggestion but unfortunately my knowledge about network and computers in general is very limited. Since my VPN works with other internet providers I may just discontinue Xfinity service and h
VPN doesn't connect when using Xfinity wifi
I use VPN to work. Until last Friday it was working fine but suddenly it stopped working. If I use other internet provider services it works just fine but with Xfinity wifi it will simply connect and disconnect right away. I've had an Xfinity thecnician checking the router and connections in the hou
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user_636d05 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would absolutely love to help you with checking for new promotions and further assisting you with any account concerns you have. To get starte
American customer service
I need an American customer service bc the other countries are in a room with loud people around them and it hurts my head to try and talk to them. Plus trying to renegotiate my plan and they are very limited in credits and promotions. I call during business hours. Please help. AND NIT THE 1-800-XFI
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@Bcrown if the issue is still happening, I think it's best if we send another tech to follow up on the pixelation issue. We can help with that. You can use the Direct Messaging icon at the top of the page to send your name and service address to
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
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Greetings @user_3frukp, and thanks for posting to the Xfinity forums, I hope this message finds you well. With the global travel pass, the requirements for it to be added to a line are the following: - Line is active in the billing system - Account
Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?
I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE
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@user_44bpot, thanks for letting us know. We would like to look into this with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Hello, @user_1qe0mg, and thank you for taking the time to post your concerns on our community forum. I'm sorry to hear about the trouble you've had getting this addressed, and I'd love to see what our team can do to help! Could you please send our te
Xfinity “lost” my trade in
I joined xfinity about a year ago and traded in an iPhone 16 and a iPhone 15 pro max. About 3 months in they started saying they never received the iPhones and after many tickets they said they did receive them but they were damaged (they were not sent damaged) then they said it was normal and now t
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user_2xk0k8 Thank you for taking the time to reach out to our team here on our Xfinity Forums. I definitely understand how upsetting this would be when you were being proactive in June providing the request to cancel services. I would love to help yo
XfinityBillie
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DISCONNECT
Dear Xfinity, I am extremely frustrated with how my customer service issues have been handled. I called in June to schedule my disconnect date and to make sure I understood the steps needed to fully discontinue service, as I was moving in August. Despite this, I was billed in August — and not only b
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