Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (418.3K)
Frequent intermittent loss of internet in our neighborhood
We have been experiencing frequent (perhaps once every 1-2 hours) brief loss of internet service. Checked with a couple of neighbors, and they have been experiencing the same. There was a reported outage yesterday, when it was much more severe (every 15 minutes for several hours). But the problem co
Question
•
Your Home Network
WEBSITE DOESN'T WORK
December 2025, still the same issue with Xfinity website: nothing works.. Very frustrated. Please fix the website, I need to make a payment
Question
•
Sign-In and Account Management
Intermittent Internet Outages on 1.3 Gbps Cable Connection (4-9 PM PST Daily)
I have a 1.3 Gbps cable internet connection that's been experiencing intermittent outages for the past two months. This issue occurs daily between approximately 4 PM and 9 PM PST. The problem starts with packet loss, followed by a complete loss of connection for 2-3 minutes. It then reconnects, but
Question
•
Your Home Network
Hi user_1cxrb6! Thanks for taking the time to visit our Xfinity Forum letting us know that your Home Phone is not working. My team is here to help! For troubleshooting purposes, was the Home Phone service newly installed, or did the existing service
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
Question
Good afternoon user_be7fdy! I do see out expert @EG provided some assistance to you already. Please let us know if this issue has been resolved, or if you do require additional assistance.
Ethernet Link Speed
My ethernet link speed for my pc is 100 mbps for all modem ports when I should be getting 1 gbps minimum. I have tried swapping the cables (cat6e and cat5e), restarting router, various fixes in settings, nothing has worked. The wifi itself is working fine (650 mbps), why is my ethernet capped? My mo
Question
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
Question
•
Customer Service
Good afternoon user_z19jso. I would be more than happy to assist you with your concern, and working together to resolve this. Thank you @BruceW for your assistance. In order to get this looked into further, I will need some additional informatio
Intermittent upstream noise: upstream transmit power pegging at 54.5 dBmV, OFDMA disabling, recurring drops
Hi Xfinity team, I’m looking for help diagnosing an intermittent upstream issue that has been ongoing for several days and keeps resurfacing after temporary improvements. Symptoms Internet becomes unstable intermittently (latency spikes, packet loss, brief dropouts) Sometimes improves on its own for
Question
user_mku8k9, Hi there! Thanks so much for your time and for allowing us to help with a solution by reviewing your account and finding a streaming box that was prompting the return notifications. Thank you for getting that returned. Please feel free t
Request to return non-existent equipment
Hello, I switched Xfinity account to Internet Now, and it was smooth. How, now I am bombarded by text messages asking to return equipment. I was using my own but checked my account, and it doesn't show anything. I answered that to the text message but obviously it is unattended, and the same message
Question
fuzzball0526 Let's take a look at the account, and see what the current status of the offer is for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct M
$200 prepaid mastercard offer
I signed up for new internet service and it was activated on 9/8. I was sent an offer in the mail that included a $200 prepaid mastercard. I was told that I needed to have the service for at least 90 days before the card would be sent. It is long past that and I haven't received it in the mail or in
Question
@rabidbadger82 We are happy to help you out once more with your services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Getting a lot of t3 and t4 errors
Had a tech out already and the line checked out. They even installed a new line and removed all splitters. Trying to figure out if it's an issue with my modem or if it's equipment down the line. 11/06/2025 09:45:59 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr
Question
user_xjnufz, Thanks for confirming this for us. I would like to help and get this fixed for you, and if needed, we can send the tech back out as quickly as possible. To get started, please send us a direct message with your first/last name and full a
WiFi Installation Trouble
Why is it so hard just to get WiFi set up in my apartment? I have been an Xfinity customer for less than a week and I already hate it. I picked up my router last Saturday, tried activating it at home, but the light on the router wouldn't turn solid white, so I had a technician come out, he took off
Question
user_akte65 Thanks for reaching out for help with the account issue with staying active while on autopay. I would be happy to look into what is causing the problem, and help get it fixed for you. Can you send us a direct message with your full
Why can’t I talk to a person?
Connected bank account & turned on autopay when I signed up. Woke up a month later to no internet. Paid the bill, checked autopay was on (it was). Today, I wake up AGAIN with no internet (despite the app telling me there’s no issue.) So I want to talk to someone about why autopay turns itself off &
Question
I was able to put in the account number with all the spaces taken out and it still says record not found.
$200 prepaid mastercard offer
I signed up for new internet service and it was activated on 9/8. I was sent an offer in the mail that included a $200 prepaid mastercard. I was told that I needed to have the service for at least 90 days before the card would be sent. It is long past that and I haven't received it in the mail or in
Question
I used this link. It asks for a cable account number, we don't have cable we have internet. Then I just put in the info that it asked for without the account number and it said no record found.
$200 prepaid mastercard offer
I signed up for new internet service and it was activated on 9/8. I was sent an offer in the mail that included a $200 prepaid mastercard. I was told that I needed to have the service for at least 90 days before the card would be sent. It is long past that and I haven't received it in the mail or in
Question
Yes, the technician already left. I don't know who did the rewiring, and they did not leave their contact information.
WiFi Installation Trouble
Why is it so hard just to get WiFi set up in my apartment? I have been an Xfinity customer for less than a week and I already hate it. I picked up my router last Saturday, tried activating it at home, but the light on the router wouldn't turn solid white, so I had a technician come out, he took off
Question
user_xjnufz, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of having your service set up easily and working correctly. I experienced delays when I moved to another apartment before, so I can unders
WiFi Installation Trouble
Why is it so hard just to get WiFi set up in my apartment? I have been an Xfinity customer for less than a week and I already hate it. I picked up my router last Saturday, tried activating it at home, but the light on the router wouldn't turn solid white, so I had a technician come out, he took off
Question
Yea same thing has happened to me. I’ve “cancelled” an xfinity mobile account on 3 separate occasions and literally have been billed $120+ a month for the last couple of years. When you call, they give you the runaround and tell you “these thi
user_w81iwd
commented
20 hours ago
to the conversation:
0
1
Xfinity keeps charging me even after I canceled my plan two months ago and won't refund
I canceled my Xfinity plan (Wi-Fi + mobile) at the beginning of September, because I moved out of the US for a while. That’s why I was very surprised to discover that I was still billed for my plan at the end of the month as usual. I got into a very long conversation with Xfinity’s chat support, whe
Question