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The concern is not "Xfinity Compliments" related..... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Still receiving advertisement emails after opting out of all

Hi there! This question has been asked before but the person never seemed to get an answer. I’ve gone into my privacy center and opted out of all email communications. I’m still getting emails with “THIS EMAIL IS AN ADVERTISEMENTYou're receiving this email because you are a current Comcast customer.

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Connection cancelling

Why was my subscription cancelled?

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How can I tell what WiFi standard my current Xfinity modem supports AND if its not 6E how do I get the Xfinity Gateway Next-generation WiFi 6E modem?

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Wi-Fi 7 standard

When will we be able to exchange our Xfinity modems for the new Wi-Fi 7 standard models?

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I went through all those that are relevant before I posted here to begin with.

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High error rate on one downstream channel

For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 M

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Connection issues

every time I play or download a game on my PlayStation five I lose connection and I have to restart my modem

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Thank you for reaching out to us here @user_6c04bw. I know how frustrating any service interruptions can be, and I will be happy to look into those from here for you. Could you send us a direct message with the full name and complete address for your

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Internet outage

I just moved to my new place and unfortunately Xfinity is the only internet provider here. They are seriously testing my limits. I am currently having an internet outage and was told they will only be able to resolve this in the next 2 hours. I work from home fully and was about to have an importa

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I work from home. I have been having weekly internet outages this year. this is unacceptable. Can't they do maintenance during non-business hours???!!! Looking at other providers at this point...

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Internet outage

I just moved to my new place and unfortunately Xfinity is the only internet provider here. They are seriously testing my limits. I am currently having an internet outage and was told they will only be able to resolve this in the next 2 hours. I work from home fully and was about to have an importa

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user_7tug27 Thank you so much for reaching out to us here today with your questions. Are you having troubel connecting to all Wi-Fi hotspots or just that one?   

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Connection error

I cant connect to the xfinity hotspot anymore. When I try to connect it keeps saying connection error. I have forgotten the network numerous times and tried to restart it and it still won't work.

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EMAIL ADDRESS TO CONTACT SUPPORT

I am beyond frustrated!!! SOMEONE PLEASE HELP ME WITH THIS ACCOUNT ERROR! I have been dealing with this same issue for a couple months now. I have talked to multiple agents, I have explained to each agent that I am being charged for 4 lines and should only have 3. I was told the 4th line was an erro

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Thank you for the reply! But unfotunately, clicking on that "Vew usage" still leads to a broken page with irrelavant topics - I think it goes to the same broken page in the usage display.   That being said, there's a usage number being dis

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Data usage page has been down for quite a while

Hi All, Do any of you also having the trouble seeing your data usage page? When I logged in and tried to view my Internet data usage, that page has always been broken, and directing me to a page with list of other non-related topics. I reported this to Comcast customer service, and asked them to

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@user_frnit6​ But your answer is not clear that one or more of the devices are hardwired ??? We are not trying to narrow it down to a device, we are trying to narrow it down to hardwired, WiFi, or whether it happens to both.

 replied 

22 hours ago

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

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@user_rwbi6k - there is no detail breakdown, only the total usage calculated and here are other Posts: post1 and post2 about the "Devices" page no working for many people.

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How do I find the usage details?

When I click through the links on the Xfinity site I get a ... on the "Devices" page which appears to timeout and no breakdown of what services are being accessed. I was hoping to see something like streaming, gaming, browsing, file upload/download, VPN, etc.  I'm apparently using almost 2Tb p

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Big 10 live sports volume

Big 10 channels 1313 and 1314 live game, the volume is cranked up 20db or more over other stations. If you watch a pre-recorded game during the daytime, everything is normal as it should be.  Is there anyway to have Big10 production correct this? Goodness, you change the channel and it wakes t

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Do a hardwired (not WiFi) speed test with the router in the mix and then do another test hardwired directly to their gateway and compare the results. A ten-year-old router is a bit long in the tooth, but it also depends on which speed tier you are su

 commented 

22 hours ago

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

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user_frnit6, I would like to pull up the account and take a look at what's going on. To get started, please send us a DM with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the fo

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

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I am having the same issue as stated above. I do not see a response from Xfinity with a remedy.  Is there a way to show me this answer?

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Need to Access Peacock without Flex/X1

Up until yesterday I was getting Peacock Premium for free as it was linked to my Peacocktv.com account. Apparently that stopped and now I can't get it back up. I only have gigabit internet service and do not have Flex/X1. I also am a Diamond Rewards member but I don't have the icon for Peacock so ca

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@EG​ I put the modem in bridge mode, and now it`s all as was before. I can see your point on owning it all, but one time we had lightning strike a tree out front and only fried the modem. Got it replaced for free. Still confused on their modem/Wi-Fi

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Question

How do I find the usage details?

When I click through the links on the Xfinity site I get a ... on the "Devices" page which appears to timeout and no breakdown of what services are being accessed. I was hoping to see something like streaming, gaming, browsing, file upload/download, VPN, etc.  I'm apparently using almost 2Tb p

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I have done EVERYTHING the bot has asked me to do (hence the all caps). P.S. I'm not stupid.

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

Question

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