Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (540.7K)
Device paused. Slow Internet connection
A couple weeks ago, our Internet stopped working. A tech came out, gave us a new gateway and changed the location it was connected at because apparently it was connected wrong (we'd had no issues for years till this one time). Since the change, our Internet connection has been miserably slow and I a
Question
•
Your Home Network
Long-Time Internet Customer Seeking Loyalty Pricing for 400–500 Mbps
I’m a long-time Xfinity internet-only customer using my own modem. I’ve been paying approximately $35/month for 400 Mbps, and I’m now being offered 300 Mbps for $40/month, including the autopay and paperless billing discount. I don’t want to pay more for slower service. I’d like an official Xfinity
Question
•
Billing
As of 11:35pm on 10/19...all my Samsung Devices can now cast again to the TV from the Stream app.
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
Question
EPON fiber – request ONU reprovision for member-owned router
I have Xfinity fiber (EPON) with an ONU. I am requesting the member-owned router option per the official article: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet I do not want bridge mode. There is no CM MAC. Phone/chat agents keep ignoring the request and trying cable-mo
Question
•
Customer Service
We will take any steps that are necessary to get your service working, @user_jtz9fc. We have access to open a ticket for our Advanced Support or Engineers to get involved if needed. They fix the app when there is a problem on our end causing the prob
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
Question
Email not working
Help me. My email on iPhone suddenly says my password isn’t working. No matter what I try, no good. And I can’t reset my password because I’m not in the WiFi when it was created (my parents house). Anyway to resolve this?
Question
•
It appears to be an incompatibility with Samsung devices. I lost casting ability from my Samsung phone last Thursday. I spoke with 2 advanced techs at Xfinity and tech came out. No success. I purchased a fire stick and will continue checking to see i
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
Question
Just rebooted everything, logged out of xfinity and logged back in, still doesn't work. Try it on your computers before saying it's fixed. TV's are fine, just streaming on computers, figure it out.
Recorded shows
Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning [Edited: Profanity]
Question
Everything is up to date. It's now working again... Finally... Thanks
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
Question
No change. The casting works using an iPad. Both my Samsung tablet and Samsung phone continue to get the same message. "unable to find a casting device"
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
Question
Cancelling Service
Just doing my mandatory hoop jumping to cancel service by posting to be able to DM on here and make that possible. We have truly sunken so far. Life is made miserable by this shrugging off of ethics and the shroud of corporate bureaucracy. This system is broken intentionally, a microcosm of the post
Question
•
Customer Service
Fully paid phone been told will be locked forever since moving service to other carrier
Been told by a representative today, my new iPhone 17 I bought from xfinity store which I paid in full will not be refunded or neither be unlocked since I moved my service from Xfinity Mobile to Verizon. They basically wanna force me to go back to xfinity otherwise I will not be able to use the phon
Question
•
Devices
My question was not answered
Outside wire hazard
I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.
Question
@XfinityBenjaminM another user with the very same issue (seems like there are a lot of users with this problem) reported this as the only solution: UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
Question
Moved here.
Technician
I have a ticket in to engineering department to have cable line from pole to house installed.
Question
I appreciate you confirming. Have you tried restarting since this issue was resolved?
Recorded shows
Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning [Edited: Profanity]
Question
Moved here.
Outside wire hazard
I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.
Question
1 minute buffer on dvr
I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level
Question
•
X1
Outside wire hazard
I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.
Question
•
Customer Service
Hi @user_r0crlg! I want to help you get this sorted out. To make sure we get this fixed, could you share a little more context about where this 'unable to read null' error is popping up? Let me know which app or webpage you are using, and what you we
XfinityQuemekia
commented
13 hours ago
to the conversation:
0
2
Rendering error, unable to read null.
Same issue, needs to be fixed ASAP.
Question