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I have had the page bookmarked for years-and yes I am using it and that's where it does not recognize my username/password The page for support you have posted is 404
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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@user_skfupx Are you using the link: https://www.xfinityinsightscommunity.com and if you need support, you can contact support@xfinityinsightscommunity.com or on their support page https://www.xfinityinsightscommunity.com/support. It i
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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Excellent feedback! Thank you, @user_asrtal. Let us know how the process goes for you, when you get a chance.
Can I move my @comcast.net email to another provider?
I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?
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@user_v22hyy - Just in case you don't see it right away, I sent you a DM with an update and asked for your confirmation when you get a chance. Thank you!
Buried cable
We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke
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I agree. I am not a fan of yahoo. I clicked a button in error and now here I am!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I will follow the process you recommended. You should offer a service for customers on your web portal to clear their locations (logs). Similar to how some of the streaming services allow you to clear cached locations. This way cus
Can I move my @comcast.net email to another provider?
I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?
Question
user_q53krf Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your internet. Have you noticed whether the signal is more stable when using a wired connection if you generally use
TVs & Internet keep buffering
We have added extenders and un plugged many times keeps buffering randomly
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The assurance team had no idea what the insights community is. They supposedly are going to research it and told me to wait 24 hrs. to troubleshoot on their end. I don't have any expectation of anything changing
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
Question
I need service and my new address
I moved address is [Edited: "Personal Information"]
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Customer Service
@user_u9up8x I'm glad you were able to access your e-mail. Xfinity no longer has an actual e-mail app, as that was retired many years ago. So, the options I use is on my iPhone, I use the third party iPhone app to access my Comcast e-mail. Before I
frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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Misleading TV offers
The current TV offers show my current TV Plus plan is $155/mo. But it also offers the same plan $105/mo. If I switch to the cheaper version, it shows the new price and the new total. But, when I go back to my TV plan, it shows $155/mo. again. I did some digging and the $155 includes the broadcast an
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Channels and Programming
I already figured out that function on my own after stumbling around for hours, and I'm not inclined to spend another minute following the linked instructions. The fact that there are soooo many Xfinity documents on the web with such elaborate instru
frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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DVR no longer recording or showing scheduled programs
As if last Friday, my DVR quit recording scheduled programs and the s he filed programs tab is empty. I can’t reset the shows up because it still shows it is set up to record in the show. Five chats, a call and a new Zumo box had not fixed the issue. What do I do now?
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Flex
Quiero que aparezca mi nombre y el de mi esposa en el bill
ayuda para agregar el nombre de tu esposa/esposo al billing statement.
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Billing
user_3qzdz7 Thank you for the additional details. I'd like to try and focus on the account linkage first, and then we can switch to the payment issues. Are you able to login, and go to this section of your account? Or is that looping right now as wel
Another Month Another "Payment Site Not Working" Message!
As the title said, Another month, Another "Payment Site Not Working" message! Your payment site has been not working for the last three days. Yes, I've cleared my cache, cookies, restarted my modem and router. Secret, I'm an engineer with extensive networking experience, so PLEASE lets skip the solu
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I hear you loud and clear, @user_asrtal, and I deeply apologize. You should not have to go through a two-day troubleshooting ordeal just to access your email, and I understand why you are completely fed up with this cycle. Our automated security sy
Can I move my @comcast.net email to another provider?
I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?
Question
How many times have I heard that one!!! LOL Its the usual issue, me and lots of others have been getting. During logon confirmation or after entering my card data it sits there doing nothing followed by the usual "This is taking longer..." message f
Another Month Another "Payment Site Not Working" Message!
As the title said, Another month, Another "Payment Site Not Working" message! Your payment site has been not working for the last three days. Yes, I've cleared my cache, cookies, restarted my modem and router. Secret, I'm an engineer with extensive networking experience, so PLEASE lets skip the solu
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Good morning @user_9hy6la. Apologies for the interruptions in service while our technicians are working to upgrade our network. We would be happy to see if there is any upcoming work scheduled. Please send us a DM with your full name and address to
XfinityJoe
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Multiple enhanced work in my neighborhood
For over a month I have received multiple “We've started work to enhance the network in your neighborhood….” Which includes my internet going out multiple times a day. This has been happening since July 31, it is now Sept 1. I work from home and this is effecting my work, this is absolutely absurd.
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