Xfinity Community Forum

Greetings, @user_7khosb! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues getting this straightened out, but you have definitely come to the right place for

XfinityJamesC

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5 hours ago

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Worst Customer Service

I logged onto my account yesterday to 1 make a payment and 2 to manage my plan. I wanted to see if there was a way to lower the cost of my bill since I think paying $350 for internet, TV and phone is absolutely ridiculous as a customer for over 10 years. I found plans for all three services that wou

Question

You should see the direct messaging icon on your phone the same way you see it on a web browser. But as far as accessing your e-mail through third party email applications https://www.xfinity.com/support/articles/third-party-email-access Comcast ro

XfinityOrlandoM

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5 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

Question

user_w3p66s, Hi! Thanks for taking the time out of your Wednesday to reach out. I can understand how urgent this is, and I apologize for the inconvenience. I can help you with your cancellation right away, so you don’t have to wait until Sunday

XfinityGabriel

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5 hours ago

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Cancel Service

I have been trying to cancel my service all day! I want to cancel immediately and cannot wait for someone to call me Sunday!!!

Question

Hello, @user_5i64cq Thanks for reaching out to us on the forums! We can help with tracking your equipment kit delivery. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfini

XfinityThomasC

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6 hours ago

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Modem not shipped

I ordered a modem and I received a conformation for the order but never received a shipping date or shipping confirmation. It has been over a week.

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Worst Customer Service

I logged onto my account yesterday to 1 make a payment and 2 to manage my plan. I wanted to see if there was a way to lower the cost of my bill since I think paying $350 for internet, TV and phone is absolutely ridiculous as a customer for over 10 years. I found plans for all three services that wou

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Customer Service

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I am logged into Xfinity on my phone. There is no speech bubble. If I find Support, there is no speech bubble. I think I will have to give up.

user_0d09b9

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6 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

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Customer Service Representative

Called 5 times regarding my account for a date change. Had to use online tactics to set up date change. Wanted to call this morning to confirm this. Received the same telephone response.

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Customer Service

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Downed cable line

Hi our cable line has been down since Jan 24th. I have reported it multiple times. It is actually still connected to our house, just laying across the driveway around back and our trash pickup cannot occur. Needless to stay our large dumpster is overflowing. Please send help!

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Customer Service

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In the upper right hand screen you should see the direct messaging button.

XfinityOrlandoM

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6 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

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I can't find any "speech" bubble. All I see on Xfinity support is Chat and that gets me nowhere. I tried responding to forum email, but don't know that was received.

user_0d09b9

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6 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

Question

Greetings, @user_tph3hv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this transfer of ownership, but you have

XfinityJamesC

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7 hours ago

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Change of ownership

I have been trying to change the ownership of the account for the past 1 month. Uploaded the documents twice, it was informed to us that the account will be transferred by Feb 15th. No confirmation email was ever sent to both the parties . No action has been taken yet.

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@b_gavin Thanks for reaching out to us, have you tried clearing your caches and cookies or using the different browser. Have you also tried accessing your e-mail to the Xfinity app?

XfinityOrlandoM

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7 hours ago

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Login

I can’t login to my account

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user_enhxet Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityThomasB

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8 hours ago

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Escalation Department

I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem

Question

@Lemons26 We're happy to be able to assist you, we would just need to speak to you in our private direct message as we would not be able to discuss your account information over the public forums. To get started please send me a direct messag

XfinityOrlandoM

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8 hours ago

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Hey

Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February

Question

I cannot login to my email. I keep getting error message: 400 Bad Request Request Header Or Cookie Too Large

b_gavin

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8 hours ago

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Login

I can’t login to my account

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Hi there @user_zetqgw Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New m

XfinityJoe

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8 hours ago

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Identify verification capture attempts have been exhausted

I am having trouble verifying my identity with the email they have sent me to verify my identity, I submitted pictures of my ID and it wont work. After many attempts it tells me capture attempts have been exhausted

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Hi @MrVXT Were you able to those helpful steps provided by @Again?

XfinityKei

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8 hours ago

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How do I import .eml attachments to separate email messages?

I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?

Question

ECL3 Thank you for giving me the opportunity to assist you in getting services set up, and an appointment scheduled for your installation/equipment setup. I'll follow up with you after your installation to check how things went. In the meantime, if a

XfinityKassie

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9 hours ago

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Need internet at second home - there is no coax outlet and no cable from pole to home. Where do I start?

I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in

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Outlook 365 Email not connecting to Comcast Email servers Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Tuesday 5 AM Please help?

user_05x30j

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10 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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Getting Started Kit Not Sent

Hello, the Getting Start Kit has not sent despite over eight business days. The chat assistant is not helpful since the questions receive the answer that an email with tracking information will be sent. I have been charged for a month's service already with nothing emailed about the kit beyond the i

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Customer Service

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