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Posting the packet loss over the past 5 days (not including today, as the day is not over yet). Summary 6/30: only 5 pings failed 7/1: only 1 ping failed 7/2: 28 pings failed 7/3: 31 pings failed 7/4: 28 pings failed The packet loss h
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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@XfinityMelinda No assistance required and thank you for removing the very vulgar comments from one of the Users I tried to help. I hope that individual was banned from the forum. There no place here for that kind of nasty vulgarity tow
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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XR16 remote
Remote is not working for the past year. Never used that TV but now will. Tried EVERYTHING and still not working. Need new remote. How do I request it???
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Flex
Requesting Assistance to Cancel Internet Service
Hello, I would like to cancel my Xfinity internet service effective at the end of my current billing cycle. Could an official employee please reach out to help me process this disconnect request? Thank you!
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Sign-In and Account Management
Charged After Cancellation and Lost My Phone Number
Xfinity kept increasing my bill every year until I was paying $75 for internet and $44 for my mobile line, so I decided to switch providers. That’s when all the problems started. An Xfinity app agent closed my phone line when I asked to close services to carry another provider, leaving me without se
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Plan
Can't Get To Edit WiFi Equipment
I can't seem to access the "View WiFi Equipment" for my modem so that I can enable Admin Mode. How can I get this resolved?
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Xfinity App
Thanks for the additional info, user_vykkcm! Does this only occur when using Steam, or have you noticed this when downloading games with other platforms (i.e. Epic, Origin, Blizzard) or when downloading any other file types?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
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We are experiencing the same Error Code-04277. It started on 07/02/2026 on our new TV box that we received a in March. I contacted agents via the chat and spoke to multiple agents on the phone, with all of them telling me to do the same troubleshooti
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you for reaching out on our Community Forum! As a troubleshooting step, can you try disabling RCS (Chat Features) in the Google Messages app and then test your messages again? Open Google Messages > Settings > Chat Features > turn Cha
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Good evening, and thank you for reaching out on our Community Forums @liliwings, we appreciate your time. I understand that you're looking to stop receiving promotional communications. You can manage your communication preferences, including market
How can I speak to a human agent?
Hi, a few weeks ago I spoke with the chat bot. I do not want to receive promotional emails. I’m an old lady who was fed up with the emails. The chat bot assured me it was taken care of. Again today I got another promotional email "free iPhone 17…”. Again tonight I asked a chat bot named "Nikita" to
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I understand how that can be an extreme inconvenience, I will assume that your services are being affected by this issue correct @user_pae3o3?
Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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Broken inside wall adapter
the wire that goes from the modem into the wall broke in the wall I have called you guys and all I get is your stupid computer that gives me no help so now I am texting you here if you can’t fix it you won’t get paid
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Moving: same account need to start service at new address and stop service at old address end of month
I would like to have services at both my old address and new address while I'm in the process of moving. Please let me contact you directly. I will need my service active at the new address starting this week, and keep my service active at the old address until end of the month. I have my own equipm
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Customer Service
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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Customer Service
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Xfinity Stream Website
There is no error code and it does not occur on purchased movies.
user_hwq9m3
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Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
Question