Xfinity Community Forum

Unsatisfied

I was left on hold for more than 30minutes after asking to speak to a supervisor. Angel said no you don’t need a supervisor. Horrible customer service!!.. all I am trying to do is switch my phone to a working device!!! Nobody can seem to help me. I get transferred time after time with no one to help

Question

•

Devices

6

0

I totally agree with you, all other websites on my computer work just fine except when logging into Xfinity/Comcast website. It’s a once a week problem and it’s been this way for years. Maybe it’s time for me to go somewhere else.

MurphyBuck

replied

9 hours ago

to the conversation:

0

400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

Question

U

I paid my xfinity mobile prepaid bill but still no service or confirmation. But my bank gave me the transaction number still no service. Or unable to reach someone who can help.

user_ajztct

replied

9 hours ago

to the conversation:

0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

We appreciate you reaching out to us here in our community,@user_oshiba. I know it can be frustrating getting an unexpected bill. We'll have to take a closer look to make sure your account was closed. For this reason, we'll need to get your full name

XfinityLinda

commented

9 hours ago

to the conversation:

0

U

Still got new bills after cancellation

Still got new bills after cancellation I cancelled my internet service on last December before my paid billing cycle. I've called customer service, Chatted with online assistant to make sure the service has been canceled. I should see a refund of the extra days after the cancellation, however, I am

Question

Thank you for reaching out to our team. That information can be changed either on your Xfinity app or at the Xfinity.com/myaccount site. Sign in to your account to view your Billing details. Under Bill Settings, choose Payment Method

XfinityJohnG

commented

9 hours ago

to the conversation:

0

U

Update payment method

I want to change the credit card on my account

Question

IMAP password

My phone is asking for my imap password and I tried but won’t work.

Question

•

Email

6

0

Hi there, @user_t8gp7x. Thanks for reaching out to us here on the Community Forum. Sorry to hear you'll be stopping service, but we can help get it done. Please send a direct message to us by clicking the chat icon in the upper right corner of the pa

XfinityFrank

commented

9 hours ago

to the conversation:

0

U

How to cancel Service?

I would like to cancel my internet service asap. Please let me know how to do this? Thank you.

Question

user_h55msf Welcome to our community forum! Thank you for letting us know about the exterior equipment that needs attention. I will open a ticket to have your local Xfinity technicians address the box and pedestal. Please send a direct message to Xfi

XfinityEmilyB

commented

9 hours ago

to the conversation:

3

U

External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

Question

U

Update payment method

I want to change the credit card on my account

Question

•

Billing

8

1

0

U

Still got new bills after cancellation

Still got new bills after cancellation I cancelled my internet service on last December before my paid billing cycle. I've called customer service, Chatted with online assistant to make sure the service has been canceled. I should see a refund of the extra days after the cancellation, however, I am

Question

•

Billing

11

1

https://www.google.com/search?q=DOCSIS+2.0+device+incompatibility&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8

EG

commented

9 hours ago

to the conversation:

0

DOCSIS 2.0

email about DOCSIS 2.0 device incompatibility

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

How to cancel Service?

I would like to cancel my internet service asap. Please let me know how to do this? Thank you.

Question

Hey there, @user_wqd1tt, thanks for reaching out through Xfinity Forums regarding your TV box! Happy to hear you were able to get everything working for you. Once the box is returned to us, it will be removed from your account along with any fees for

XfinityJeniece

commented

9 hours ago

to the conversation:

0

U

Credit for device that wasn't needed

I ordered a new TV package and was sent a box to install. I did but it kept crashing the modem and causing great flashs from my TV. Chatted with you for over an hour. Turned it off. Next morning same thing. I Chatted with another person who said could not help because none of the above was iny accou

Question

Accepted Solution

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

Question

https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

commented

9 hours ago

to the conversation:

0

U

wifi password is not working can I change it

Mr Charles [Edited: "Personal Information"] can you help me with that like right now

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section assistance.

EG

commented

9 hours ago

to the conversation:

0

U

wifi password is not working can I change it

Mr Charles [Edited: "Personal Information"] can you help me with that like right now

Question

U

Credit for device that wasn't needed

I ordered a new TV package and was sent a box to install. I did but it kept crashing the modem and causing great flashs from my TV. Chatted with you for over an hour. Turned it off. Next morning same thing. I Chatted with another person who said could not help because none of the above was iny accou

Question

•

Billing

9

1

0

Good afternoon user_kwzu26. You have reached the right team. We would be happy to assist. Can you please let us know a little more about what you need assistance with?

XfinityJon

commented

9 hours ago

to the conversation:

0

U

Support

I am trying to talk to an agent.

Question

Hey there, @user_ia6xb7, thanks for reaching out through Xfinity Forums. We would be happy to help you with your Peacock account. Have you already linked your Xfinity Username to your new address? Here is an Xfinity Forums article with more informati

XfinityJeniece

commented

9 hours ago

to the conversation:

0

U

Xfinity account linked to email already

I moved. And got a different account number. I had the peacock bundle in my last account and now I can’t activate my new one.

Question

Good afternoon @user_ui7ys2. Our team can assist you with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "

XfinityRaf

commented

9 hours ago

to the conversation:

0

U

Internet cancellation

Need to cancel internet service how do I do so online?

Question