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I need to chat with a live agent
The idiotic AI assistant doesn't connect me with a live agent.
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Customer Service
Yes, I have tried both Comcast.net and gmail accounts
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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Jglo90, thanks for reaching out to Xfinity support. I know this must be frustrating when you are expecting a delivery. We can take a look at your account and see what needs to be done to get this taken care of. Please send us a DM with your nam
FedEx package lost & must file claim
Hello, My package containing my new smartwatch has been lost in transit since June 13th. FedEx claims Xfinity needs to file the claim, mine was automatically denied. The tracking number is.[Edited: "Personal Information"] The watch has also attempted to be activated on my plan by somebody, so I'm as
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The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatical
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
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user_m7mjzl - Hello, and thank you so much for choosing Xfinity and for joining us here on the Forums. We truly appreciate you taking the time to reach out for help with your address and billing concerns. I can absolutely understand wanting to make s
Someone to correct my information and billing
Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally.
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FedEx package lost & must file claim
Hello, My package containing my new smartwatch has been lost in transit since June 13th. FedEx claims Xfinity needs to file the claim, mine was automatically denied. The tracking number is.[Edited: "Personal Information"] The watch has also attempted to be activated on my plan by somebody, so I'm as
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Customer Service
@thisisjjd I can help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
Direct Message
I need to direct message to get an old modem deactivated. There is no symbol. What do I do?
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(yes, that made it appear, sigh)
Direct Message
I need to direct message to get an old modem deactivated. There is no symbol. What do I do?
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I am also having the same problem - no direct message icon. Will making this comment make it appear?
Direct Message
I need to direct message to get an old modem deactivated. There is no symbol. What do I do?
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@cgl102770 no problem at all 👍 We look forward to hearing back at your convenience.
I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
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Greetings @user_x2otr1,I know we're all early awaiting the upcoming NFL season, there's a few storylines I'll be tracking this year myself. At this time there will be no credits or bill decreases due to the expiration of the agreement. If a new agree
Nfl Network missing
I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone
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Over charge for the 2nd month
I've been a customer of Xfinity for some time now. Initially, I was on a plan for around $50, but it suddenly increased to $105. I contacted them to explain that this price hike is unrealistic for someone on a tight budget, especially for basic Wi-Fi service without any additional packages or featur
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Customer Service
Greetings, @user_1g0gpr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about reconnecting your service. You have definitely come to the right place for assi
how do i speak to a customer service representative?
how do i speak to a customer service representative?
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Good news. I have installed and activated my Xfinity Gateway XB8. While my upload speed continues to thrash around between 40-120 Mbps, it recovers back to 120 much faster than it did for the most recent degraded behavior of the Hitron CODA. When I c
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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We did indeed receive your direct message, @user_wp55fp. Our team responded, and has been awaiting your response. Have you checked your direct message inbox by clicking the direct message icon?
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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I apologize for the delay, will look in to this this evening. I appreciate your help.
I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
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@olizimme Thank yo so much for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
XfinityBrianH
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Technician fee
I got my bill statement today with a $100 charge for professional install. I had a technician come out because I couldn't get my internet to set up properly, which ended up being that the coax port had no connection and there was a cord sticking out from a different wall I had to use instead. Throug
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