I’m requesting a collection recall and deletion due to inaccurate reporting. In August 2025, I changed plans and was wrongfully charged twice in the same month. I was unaware of any balance left on the old account as it was Xfinity's responsibility to ensure the old account was closed. I paid the bi

We traded an iPhone 15 plus in on October 22 of last year and still haven’t received the credit the credit was for the line *************. We turned it into the store at broadmoor in Colorado Springs. The representative Caleb took the phone and said he would apply the credit. The manager Alex knows

I recently redeemed an Xfinity reward for $300 off on a Samsung smartwatch. The code expires at the end of next month. I just went into my account to purchase a watch, but can't find the code given to me and the redemption period ended 2 days ago. Is it possible to get a new code?

Cancelled service via the retention dept via phone call, received confirmation code after declining several offers, because we are moving. The call was respectful and both parties were crystal clear the service was to be cancelled that day. Our xfinity site after login indicates the cancel process d

In December 2025 I received a prepaid Mastercard with a refund total of $325.52. I used the card for a couple of minor expenses but the card is now not working. I'd like to check the balance and if there is a reason why the card is no longer working.

Switched from Wowway hoping to get better service, 2nd week with Xfinity and already regretting. I would give this provider 1/2 star. We work from home and for the past week, since we switched, we are in a nearby coffee shop or library looking for better connectivity. [Edited: "Solicitation"].

this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e

We spoke with an xfinity representative on Jan. 21, 2026, telling her that we couldn't continue using xfinity with the 20% (over $60) increase with the coming billing cycle. She worked with us to get the total monthly bill to $258.59 going forward. We were assured that there would be no loss in plan

I want to cancel Voice but the chat agent said I had to call customer support. I want to do this online and am very close to just canceling all services. I don't understand why we cannot cancel services online. Xfinity makes it too difficult to do this on purpose. They get people to bundle voice and

I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to