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Good evening @user_43l1q7. Can you provide some more details on what is happening with your Wi-Fi? Thanks!
Wifi
Why have I been having issues with my WiFi?? It’s been going on for a while now. I don’t think it’s right to be charging for something that I can’t use
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I want to send a direct message to a live person
The picture quality is very poor and pixialy on nbsba and ESPN You cannot talk to a live person, I have turned My cable box off turned it back on checked my HDMI cables. It only happens on these two channels and I am so frustrated. I’m about ready to cancel.
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Channels and Programming
Rebuilding a retaining wall requires pedistal relocation
Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti
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Plan
Multiple broken promises
First promise was that I would be getting my free peacock subscription after xfinity and peacock renewed some type of agreement a month or 2 ago. Second, I was told that I was eligible for the XER10 and with wifi 7 and I asked for an email confirmation that I would be getting one shipped and she sai
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Your Home Network
I agree. I also can't understand how if you tried to push an update and it broke something, rollback to the previous version. 3+ months of this app not working properly. We're paying full price for all the features. Not just half of the features. It'
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Completely understand the frustration, but if you could elaborate on the channels that you are no longer able to watch I can be of greater help. Even if I do need to have your case escalated.
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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This is an issue with Android only. I have not gotten notifications for my camera or home system for months now either. My iPhone and pad devices work fine. It's pretty important and I'm amazed it hasn't been fixed yet
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Send me a text message. Also, Please pick one platform to message me. Whether it be here or direct message, but please don't alternate in an effort to maximize clarity.
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
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You are a joke. I am done with Direct Messages to Customer Support. That gets me nowhere. I want access to someone higher up the food chain. NOW!
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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user_0d2130, Thank you for reaching out. I'll need to access your account to make the changes. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right cor
cancel landline
I would like to cancel my land line, and you can't do that from the app or xfinity page.
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New Xfinity Mobile User - Terrible Customer Service and phone service
I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service
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Network
user_rgdval. I'm sorry to hear about the accident, and I can certainly understand your concern, especially if you've been unable to obtain the insurance information needed to move forward. While we don't have access to vehicle insurance records here
Car accident
I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g
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Sorry that you're hitting speed bumps getting those permissions transferred over. You can find steps to manage user roles on your account here:https://www.xfinity.com/support/articles/primary-and-secondary-accounts
Trying to activate Peacock Premium but says it's linked to another account
I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior
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I already did this and attached photos as well.
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
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@user_wyhzez, thanks for confirming. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
Question
Thanks for allowing us to help report your situation, user_rgdval. We've forwarded the details of the accident to the appropriate team for review and follow-up. A member of that team will contact you by email as soon as they have additional informati
XfinityDilary
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Car accident
I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g
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