Xfinity Member benefits started getting this error a few days ago

Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent

This is second time in a row. i am not able to work because of these . i won’t pay for these days.

Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent

My internet has not been working all day

Hello Xfinity Support, I've been a loyal Xfinity customer for several years, paying approximately $99 per month for internet service with speeds of just 150 Mbps. Today, October 21, I contacted Xfinity to cancel my service because I found a better offer with a competitor. To my surprise, your repres

A technician came to my house yesterday for a planned service call. He did not announce himself on arrival. He went into my yard, where my dogs were, through a gate that was broken and should not have been used. He proceed replacing equipment without telling me what he was doing. He disconnected my

Can I cancel my internet services online?

Hello, Last night I ordered and scheduled Xfinity 1 GB internet for my new apartment that I'm moving into on Friday 10/23. I scheduled the delivery of the modem for Thursday. Went through the entire process and submitted it with all my personal and bank information. It told me it was a success and I

I completed the entire return process through Xfinity to receive my shipping label and it was never emailed. I tried to talk with the customer bot but that took me in circles. I see that common answer is to direct message someone but I have no way of doing that. I need the label to not be needlessly

Between my husband and myself, over MANY days, we have spent 12 + hours on the phone with your representatives. STOP charging us, we want to cancel. We have cancelled both phone and home internet. MANY MANY times. After confirmation that everything has been cancelled, another month has passed and yo

My name is [Edited: "Personal Information”] & I am unable to connect to my wifi despite typing in the correct information, changing the password/using the new one, restarting gateway, & using a different device to share wifi access.

I currently have xFinity cable internet and it's horrible. What I have under contract is 1GB but the true speed is about 300-500 mbps. Usually I only have about 30% of 1GB data. There are technicians came to my house but they admitted they cannot fix the issue because of cable internet. I am using X

I signed up for Xfinity Internet in August 2025 under the 2025 student offer (1 Gig at $50/mo with Peacock Premium for 2 years), which included $200 in gift cards. My account has been in good standing on autopay since activation, but the gift-card fulfillment email never arrived (expected Nov-Dec 20

Who can I talk to about reducing my bill to match new fiber deals in my area?

I requested new service for my home at [Edited: "Personal Information"]. The Technician was supposed to arrive between 8 and 10 but never showed. Can you confirm that I signed up and let me know why they didn't show? Thank you, [Edited: "Personal Information"]