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Hello, @user_gprp8p. Thanks for reaching out to us via Forums. I would be more than happy to help file a claim. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Cli
How to report property damage
From October 2 to October 6 comcast conducted underground cable maintenance in my area that included digging up a substantial portion of my front yard and storing equipment in my yard. The area need repacted, leveled and seeded. How do I get confirmation that comcast will have this done and when?
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No. Ever since I sent my email address in that direct message, ive never gotten a response. Im also not sure if I was supposed to send specifically my email address since they never responded to me asking on that comment.
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Netflix not working right
Netflix keeps asking for payment when I go through Xfinity cable I have been to Xfinity Store , chatted online but nothing seems to work but it is supposed to be paid through our Xfinity account
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Xfinity Stream Website
I am having the similar problem on my LG TV with a 4K Firestick. After about 10 minutes, the sound is reduced and cannot be raised..
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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@user_ffks4c Did you have a chance to see if any of those tips apply ?
Intermittent internet
Starting last Friday my internet connection would drop and stay off for 10 to 15 minutes at a time. I would reboot my modem but it would happen again. I called called Xfinity and was told that everything on Xfinitys end looked fine. I ran the speed test within the app many times on a wired connectio
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My Netgear CM3000 upload speed capped at 40 Mbps.
My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne
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Your Home Network
@XfinityRaf Ok, I have just sent them a direct message thank you for your help!
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
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They must have the worst customer service care ever. Or no care for customer. And of course, probably 90% of their staff work from home, that's why they always place you on hold and takes much time to pull up your account information. Th
Where did the quality of service and support go?!
For the last year my internet has sucked. Goes out almost daily and I work from home! Imagine being in the middle of your therapy session and then it’s just silent because their internet cut off!! imagine paying to stream you favorite teams game, or it’s the Super Bowl and just as your team is about
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need serviceability ticket opened asap
Hello, I am trying to sign up for residential Xfinity Internet at my new apartment, but the online tool keeps forcing me into Comcast Business. My building is a mixed-use property. There is a bank on the first floor, but floors 2 through 4 are completely residential. Can you please open a serviceabi
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Hey there, @bdfuhr01, thanks for reaching out through Xfinity Forums regarding your Center Ice subscription. We want to make sure that you're able to watch games. I would be happy to take a look at your channel options to see what options we have ava
Washington Capitals & NHL Center Ice
I live in south-central Pennsylvania and am a Washington Capitals fan. Last year, I subscribed to NHL Center Ice through Xfinity and was able to watch Capitals games since we appear to be out-of-market for Monumental Sports Network, who broadcasts the games. Worked just fine. This season, though, wh
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user_kprlih Hi there! You made it clear before purchasing that you needed a working phone that day. Being told only after paying that neither device was available, then receiving conflicting shipping information while you’re without a phone, is
Xfinity lies to customers and gets away with it
I am so fed up with Xfinity. I’m ready to be finished with them completely after 20+ years of service!!! I am dead serious- Verizon, here I come!!! On 10/1/26, I purchased a brand new iPhone 18 Pro Max and Apple Watch IN the Xfinity store. It wasn’t until AFTER I signed the contract and paid the sal
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Concern moved here to the Customer Service help section.
Poor service in general
I’ve been with Xfinity for over 3 years && for the most part they was ok. So boom I had a payment arrangement set for the first. On the 30th of September Xfinity tried to take 403 [Edited: "Inappropriate Language"]dollars out my account when my bill was only 169. That raised a red flag so I decided
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@user_xo2c4y Thanks for confirming how these reboots were done. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
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Cable not buried for over a month
Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af
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Customer Service
Yes, by me multiple times (well over 50 maybe upwards of 100) by unplugging it almost daily and sometimes several times a day. Also, several times a phone rep has rebooted it remotely. I cannot reboot it online in my portal because it does not recog
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
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Good afternoon @jahqwaun. If you could send our team a direct message with your full name and full address, we can take a look at your account and open up a ticket for you. To send a "Direct Message" ("Private") message: • Click "Sign In" if ne
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
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@user_7P If you're not receiving the texts from the short codes Xfinity uses you'll want to follow these helpful steps:- Ensure your phone number is added to your Xfinity account (via the Xfinity app or online).- Confirm texts may come from numbers l
XfinityBradM
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Need help getting on waitlist for tech appt - text number not working for me
I have current Xfinity service. Moving to new construction community. 40+ offers from Xfinity were waiting in my new mailbox, but the installation time is far out. There is not much to install since all the inside the walls work in already complete. We just need one cable phished through. Thanks!
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