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user_a70e61 Good morning! We appreciate you taking the time to bring your concern to our attention about your recordings. Having customers make us aware of their experience and issues is very helpful in identifying major issues. Our engineers and oth
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Excessive outages/latency in 80021
As a customer with over 20 years as a network analyst, could someone please explain in detail why we've had so many outages in this area over the past few months? This is impacting my ability to earn a living as I'm a teleworker. Feel free to use technical terms. It appears that your outage sensors
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Your Home Network
... CM2000 ... upload speeds of 40Mbps (xFinity's approved list states I can achieve up to 400+ ... Where do you see that? I don't believe the CM2000 was ever listed as compatible with higher upload speeds. https://www.xfinity.com/support/internet/
What upload speeds can I expect with CM3000?
Currently, I am using a CM2000 modem and only getting upload speeds of 40Mbps (xFinity's approved list states I can achieve up to 400+ speeds). As I research, I find out that xFinity or Netgear intentionally hobble this modem to 40Mbps. My area (Zip Code 22556) just received an xFinity Next Gen upgr
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I can send emails from my comcast.net email account but i am not receiving emails on my phone or on my PC. I Googled Xfinity email tech support phone and Google indicated for me to call [Edited: "possible malicious number"]. The Tech(Dex
Live customer support phone number for email troubleshooting
I've tried calling the main support phone numbers but I've been unsuccessful at reaching live support. Is there a better way to reach a living support person to help me with my email problem?
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Billing
I have been unable to pay my bill for the last several months (I got one payment to go through) there is an error on xfinity’s side everytime I try to pull up the billing page. I have incurred several late fees as a result, I expect to be refunded or credited the money back from these late fees. Sec
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Billing
It keeps stopping after working for a few days. I also try to sign into the Xfinity stream online and that gives me the error to clear my cache. I’ve done that and still gets same error. I get no error message for the app. When I try again to
Xfinity tv streaming app
My Xfinity app quit working. I reinstalled the app. Restarted the modem and my iPhone. App still won’t work
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Howdy user_hnfqi9! Have you attempted to run a troubleshooting signal through the Xfinity app? Using the Xfinity app, you can fix issues with your Xfinity TV service such as picture and sound problems, remote control trouble, error codes, and
pixelation after neighborhood network update
Our neighborhood had internet down a good part of the day close to two weeks ago. Ever since, our cable tv channels get pixelated quite often and the sound goes bad when this happens. All shows recorded have the same thing but watching from an app like netflix or prime. It happens on both of our tv
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What upload speeds can I expect with CM3000?
Currently, I am using a CM2000 modem and only getting upload speeds of 40Mbps (xFinity's approved list states I can achieve up to 400+ speeds). As I research, I find out that xFinity or Netgear intentionally hobble this modem to 40Mbps. My area (Zip Code 22556) just received an xFinity Next Gen upgr
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Your Home Network
When will the 2025 razr Ultra be compatible with Xfinity Mobile?
Motorola razr ultra 2025 availability
Will Xfinity be adding the Motorola razr ultra 2025? If not will you be supporting it on your network? I am looking to upgrade to this phone. If you are not going to carry it I will be moving to a carrier that does. I do not understand why you carry the basement model but not the top model.
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Simplified streamlined X1 Voice remote resembling Roku
Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin
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X1
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding HBO Max. Now if you did cancel the residential service, it should have canceled HBO Max as well if you signed up through. You might have to go through HBO Max to canc
Cancel HBO Max
We cancelled Xfinity, but still get HBO Max. We'd like to cancel it too, please.
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Cancel HBO Max
We cancelled Xfinity, but still get HBO Max. We'd like to cancel it too, please.
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Customer Service
Who will the email come from from when it's time to move my email ? The emails I've gotten aren't coming from xfinity . The last message was from AOL .
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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user_2u5nt0 I recommend testing on another TV and making sure the current LG has enough storage space.
Xfinity Stream App not loading
I have an LG Tv and for the past week when loading the app on the tv it gets stuck on the purple screen with the 3 dots. The only way I can get the app to load is to delete it, reinstall and sign in. Is there a way to fix this issue? The problem is not the tv or my internet because all the other app
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@train_wreck I'm sorry to hear of the issues you're having with your App. Our team can certainly help resolve this for you. Does the website at https://www.xfinity.com/overview does it show the same information? Have you tried uninstalling and reins
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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Wrong address
I ordered a new phone yesterday and it’s being shipped to the wrong address
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Customer Service
In case my implicit question needs to be more explicit, here it is: Has anyone gotten Windows' folder-sharing feature to work within the Xfinity gateway's LAN?
user_vbw5mw
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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
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