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The support reps are pretending that they don't know anything about this issue!!! Why am I not surprised? He finally admitted that the tech department is aware and they are working on it. It had something to do with an update that
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?
I sold my house, moved, called to canceled my service over four weeks ago and paid my final bill why am I getting additional bills for future service? I didn't have any equipment to return, I used my own equipment. When I called to cancel it the rep told me oh we already have canceled this account b
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Billing
Thanks for allowing us to help with your channel concerns, user_60fe99. I'm glad we were able to add the channel you were looking for. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.&nb
Add TCM to my existing Xfinity Ultimate TV package?
Hi — I have a legacy Xfinity Ultimate TV package and would like to add the More Sports & Entertainment add-on to my existing TV service, primarily to receive Turner Classic Movies (TCM). I do not want to change, repackage, or migrate my existing Ultimate TV plan. I only want to add More Sports & Ent
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Sad! 5 months and replacing the cable box is still the only solution. I’ve had to exchange the box so many times that the staff at the local Xfinity store now recognize me and know when I walk in that I need to exchange the box again.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hello user_ig7ari, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Since we will need to get your account information (Name, address, etc), it is best to keep that info priva
Loose cable wire
The energy company said the cable wire to the pole outside is loose and that’s why we don’t have internet. Need someone to come out asap
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Replacement 4K TV Box
Hi, I need a replacement X1 4K TV Box. The HDMI port is bad. I’ve used the hdmi cable on other devices and the hdmi cable works. I went through the virtual assistant with no avail. Can you help me receive a new box? There isn’t a Xfinity store that is close to me for exchange.
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X1
Not Really I don’t want to loose out on my credit not having g service for 7 days
Form isn’t working
When you put in the start date which is the 08-11-26 and the end date was 08-18-26 it keep but the start date in the end date
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phone number move to another phone
move [Edited: "Personal Information"] frpm IMEI [Edited: "Personal Information"] to IMEI [Edited: "Personal Information"]
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Devices
user_sk7ybf We appreciate you reaching out to us over our Xfinity Community Forums with your feedback. I do apologize you are unable to reach a resolution when calling in to our support team over the phone. We would be more than happy to help ge
How is Xfinity still in business?
Most calls to Xfinity for me are 30min long. I speak to someone with poor to medium English and they are always trying to sell me something I don't need. What a mess!! Just give me what I agree to and fix my issues.
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@user_jp233f Unfortunately, we don't have anything official in our docs about an issue with the Crunchyroll App. The current solution at this time is to replace the X1 TV box, ensuring the replacement is a 4K TV box.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Xfinity Overhead Wires Interfering With New Home Construction
I am building a new home at [Edited: "Personal Information"]. There are three Xfinity overhead telecom wires crossing over my property and interfering with my construction. I need the wires to be inspected and relocated or removed so construction can proceed safely. I have contacted Xfinity customer
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Customer Service
user_2kobov Thank you so much for stopping in for help with getting a sooner appointment. Services cutting out after a tech is on site is not what you should expect, and we appreciate you reaching out for help. We know your connection is important, a
Internet stopped working after Xfinity technician worked outside
Yesterday, an Xfinity technician was working on the cables outside my apartment building. Shortly after the work was completed, my internet stopped working completely. I contacted Xfinity Support and went through all the troubleshooting steps with an agent. We restarted the gateway, disconnected and
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Loose cable wire
The energy company said the cable wire to the pole outside is loose and that’s why we don’t have internet. Need someone to come out asap
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Customer Service
Oh, no. I'm sorry to hear about your circumstances, @user_7kg15j. We'll gladly take a look to see how we may help lower the bill to make it more manageable for you. For this, we would need to access your account. Please send us a Direct Message with
Lower bill
Just lost my job. Does Xfinity have any programs that can lower my bill until I get another job?
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As I mentioned, I've submitted 3 Waitlist requests to this point. The first two ended up being closed with no action. We'll see what happens with tomorrow's request.
Internet Outage
We had a storm move through this past Sunday and the Internet went out in the early evening. I attempted to report the outage but got the usual response of no outage detected. I did not request an appointment at that time expecting to catch up as new reports came in and things would be fixed in due
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Just lost my job. Does Xfinity have any programs to lower my bill until I get another job? Note: This comment was created from a merged conversation originally titled Lower bill
Lower bill
Just lost my job. Does Xfinity have any programs that can lower my bill until I get another job?
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Community Best Answer
I am glad your service issue is resolved. We are here to help if you need us!
Provision Modem for Upgraded Speed Plan
In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each
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So two hours later and we haven't gotten past the authentication codes because you keep letting them expire while I sit here like an idiot waiting for a response? This is the customer service that is supposed to make up for the [Edited: “Profan
Xfinity Mobile - Can't purchase new phone because my internet is through Bulk/Managed Services
I have had Xfinity internet for over 13 years and Xfinity Mobile for around 6 years. Roughly 3 years ago, my apartment complex bundled our internet service as a non-optional extra charge to our rent using Xfinity Bulk or Managed Services. It was cheaper so it wasn't an issue and hasn't been an issue
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Great! Thank you for doing that, and we do respond to these messages in the order received. We look forward to assisting you.
Internet Deals
Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to
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@npersn31 Can you still sign into the email by using only the browser and the webmail interface-----not using Thunderbird? Are you getting an error message from Thunderbird? I can't see whatever it is you are looking at.
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How to keep logging in to get email when you don't want to switch to Yahoo Mail and you moved in with another customer
I moved and Comcast doesn't recognize me as a customer because I am not the Major Name now. Previous Major Name moved with me to sister's house ( the Major Name). I also have too much email. I got the modem password and computer works with that. I am reducing email which helps some except when sendi
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