Xfinity Community Forum

@user_ntie8f Did you have a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.

EG

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17 hours ago

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Internet Service

The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edit

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@user_hc7h1i Did you ever get this figured out? I'm having the same issue and waiting to hear back from support. It seems like a lot of people are having this issue, I wonder why

snt2

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17 hours ago

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Platinum Member Missing Peacock Premium Activation Banner

Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho

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cancel a Brit Box Account

Howcan I cancel a Brit Box account? I go to support@ brit box .com to cancel and they sent me to Xfinity to cancel and Xfinity sends me back to Brit Box

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Customer Service

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Address serviceable??

I can’t find the PM button to message my issue. I’m hoping that posting will help me find an answer to my problems. Im moving to a new place. Comcast says there’s no service at UNDEFINED when I try to put the address in. I’ve had an agent tell me there’s no service at the house but a chat rep told m

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@user_299sbb Did you have any luck figuring this out? I'm having the same problem. I've been in contact with support but I'm waiting for them to fix it for me.

snt2

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17 hours ago

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Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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Thank you user_x33wp7, very much for your post. I will be happy to pull up your account, and to assist further. I do see the direct message you have sent us, I will go ahead, and respond there moving forward.

XfinityJon

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17 hours ago

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I was told to start a new topic

OK here's the new post regarding ordering a battery backup unit for the new PRO Extender.

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I was told at comcast that if you factory reset you still need password to unlock your phone because of the new rule or law for protection of the owner or buy a new phone. Is there a step-by-step procedure to do what you're saying without messing up

user_s6in38

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17 hours ago

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passcode recovery

My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!

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user_gmyylz are you able to let us know if you can sign into https://www.xfinity.com/email? This will help us test your log in credentials.

XfinityJosephA

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17 hours ago

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Sending email from my comcast.net account not working

My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.

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user_ntie8f thank you for using the Xfinity Community Forums page to reach out regarding your internet service. I would be happy to change your opinion on both your connectivity and your experience working with us. Can you send over a direct message

XfinityMarcus

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17 hours ago

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Internet Service

The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edit

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user_bg2g1u I'm sorry to hear that this happened and that you're having trouble getting support. Our team can help schedule a technician for you right here. Please send our team a direct message with your full name and address. To send a Direct Messa

XfinityThomasD

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17 hours ago

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Schedule appointment

I need to schedule a service appointment and calling is not having any success, the guy just keeps trying to rudely sell me stuff. My wife accidently ripped the coax out of the wall and we need it fixed.

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And here I am, February 2026 with the same issue! Except it’s my son over in Poland! We talked to three different people when we were signing up, and none of them told us about the waiting period, which is 60 days now, FYI! And yes they knew when he

jill777

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17 hours ago

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45 day Global Pass

I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no

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I was told to start a new topic

OK here's the new post regarding ordering a battery backup unit for the new PRO Extender.

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We are glad to hear that! Was there anything else we could assist you with at this time?

XfinityJon

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17 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Hello user_9fo0cx Thanks for reaching out. Sorry to hear about the repeated network issues impacting you and your neighbors. We would be more that happy to check things out and figure out the next best course of action to get this escalated for you.

XfinityMatthew

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17 hours ago

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Constant Multiple Time A Day Outages Since August 2025

I am writing this in hopes that this is seen by someone who can actually help me and my community. Since last August, every single home within our area has been impacted by multiple times a day outages....happening intermittently throughout the day, even weekends. Despite multiple calls to Xfinity s

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Good afternoon @user_9vuwym, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity website and verifying your military service. Could you please send

XfinityJeff

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17 hours ago

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Military discount application

Where do I sign up for this discount

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Constant Multiple Time A Day Outages Since August 2025

I am writing this in hopes that this is seen by someone who can actually help me and my community. Since last August, every single home within our area has been impacted by multiple times a day outages....happening intermittently throughout the day, even weekends. Despite multiple calls to Xfinity s

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Customer Service

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Hi Mike, I'm having the same problem. I guess as the "new joisey" guys would say, "fo'get about it". LOL (NOT). TiVo is obsolete to Comcast customers now, so there goes all of our $$$ invested in TiVos. (we have 3 of them). /

user_id7yvj

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17 hours ago

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TiVo Stopped Working: Channel Not Authorized (V58)

Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete

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How do I send u proof if military id for Michael website said server issues days

user_9vuwym

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17 hours ago

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Military discount application

Where do I sign up for this discount

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Site hasn't worked in 3 days help get 2yr free service agent in store told me go on line HELP

user_9vuwym

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18 hours ago

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Military discount application

Where do I sign up for this discount

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Schedule appointment

I need to schedule a service appointment and calling is not having any success, the guy just keeps trying to rudely sell me stuff. My wife accidently ripped the coax out of the wall and we need it fixed.

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Customer Service

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