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You used to be able to set a filter to see only HD and then only favorites. That’s gone too.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Scheduling appointment
I need to schedule an in-home technician to inspect my Wi-Fi system and Xfinity pods. I've been unable to reach a representative by phone or live chat, and callbacks are unavailable. Please help me arrange a service appointment.
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Internet issue since 10/15
Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc
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Your Home Network
It’s the update that is bad! I’m watching on a Samsung smart tv. The new layout just puts all recordings in chronological order, doesn’t allow you to see what you’ve watched or started and has taken away the ability to filter channels. It’s a terribl
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account Owner Transfer
I completed the account holder transfer form over a month ago to remove me from an account at a previous address, and received an email that the ticket was completed. Yet, when I login to my Xfinity app, I am still the owner of this account and still get email and text updates about the bill. What w
Question
@user_lk3enu Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand how valuable your time is, and we are sorry to hear that this was your experience. I'm happy to take a look at the account and make sure that the
My technician failed to show for his appointment.
I am filing a formal complaint regarding a scheduled Xfinity technician appointment that was not honored. His name according to his phone is [Edited: Personal Information], and his phone is [Edited: Personal Information]. I made arrangements to be home during the scheduled appointment window, and yo
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Calm app
I can’t find the calm app code for 4 months free with my membership. I saw it but it disappeared.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My technician failed to show for his appointment.
I am filing a formal complaint regarding a scheduled Xfinity technician appointment that was not honored. His name according to his phone is [Edited: Personal Information], and his phone is [Edited: Personal Information]. I made arrangements to be home during the scheduled appointment window, and yo
Question
Unable to download app
Tried to download Xfinity app in Google says your device is not compatible with this version. How can I get the app for my phone? Thank you
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Xfinity App
I think we need to take this to social media to get more eyes on it
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed by a tech. It's quite typical. You likely need that tech out to reconnect your premises to the active Comcast feed at
New interest service
We got 1 gig internet, was deliver about 2 hours ago, tried multiple different coaxial outlets and plugs, tried restarting it, it is still blinking yellow.
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user_rf387e Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
I just got new service
I just got new service but it’s saying I have a pre paid account and I don’t have a account and it want let me activate my equipment
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@XfinityJeffB @user_uy3ets Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Persistent Packet Loss for 2 Years Across Multiple Modems and Computers – Need Network-Level Investigation
I've been experiencing constant packet loss on my Xfinity connection for approximately 2 years, and I have been unable to get this issue resolved despite extensive troubleshooting and numerous technician visits. My current equipment is the Xfinity XB10 gateway, and my gaming PC is connected directly
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i think there is a higher demand!!! i agree with egit8t bring it back and add WNBA and you might want to think of ncaa volleyball that has been packing gyms!!!
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
Question
user_297t19 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
XfinityTommy
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Cable wire is down
Part f a tree fell and knocked down the cable wore
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