Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (467.6K)
@XfinityRichard @noelk1 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
Question
I did the system refresh again this morning. Apple Tv sign in still says it is not available at this time, try again later.
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
Question
YW @XfinityCliff !
Can't watch WWE PLE on ESPN app
Through xfinity we are supposed to have access to ESPN Unlimited. In my xfinity subscriptions it shows that ESPN is activated. When I try to open and watch the WWE PLE today I get stuck in this do loop of logging in with my disney plus account to choosing a a package to logging into to xfinity to ac
Question
@user_14822k what's the corporate office number?
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
Question
@user_mnkyev, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Greetings @user_961eem, a fresh reboot and ensuring that the coaxial cable on securely fastened finger tight on both ends may be enough to get you back to your status quo. How has your viewing experience been over the past couple of days?
Pixelation/Tiling of TV picture following “network enhancements”
Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day. After service was restored (and I got the all clear notification from Xfinity), I noticed all TV picture
Question
@XfinityEmilyB @user_k29fm4 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xf
Please help me confirm I have the correct Hitron CODA56 firmware
I followed the instructions to physically connect directly to the CODA56 port, set my static IP address, and cannot reach the modem status page. I have rebooted, reset, reprovisioned, tried different browsers, etc. One possibility is that I am not getting the right firmware pushed to my device.
Question
@user_0co1u3 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. The xFi Complete for $25 includes the $15 modem rental, advanced security for your wi-fi enables devices as well as unlimited data. I would be more th
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
@XfinityVianney Sounds mighty familiar there guy.......................
Tv set up
I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir
Question
@user_395c22, sorry to hear that resetting and re-pairing the remote didn’t work as expected. Once the optical audio cable arrives, and you’re able to complete the setup, please let us know how it goes. We’re happy to assist further
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
Question
@XfinityQue @user_0co1u3 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
Concern moved here to the Billing help section.
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
@user_d030eb @XfinityEricB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
Question
@XfinityMarshante Thank you for that, but I can't even pair the x15 to handle the volume up/down and power. Right now the x15 remote does channel change, rewind, all that stuff, but not volume or power. The cable box is connected to HDMI 2, t
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
Question
That's a great question, @user_793642. It is primarily the callers' history. Any numbers that have previously been identified as spam will be blocked on all levels. A great deal of spam callers (including the ones that call me) are using randomly gen
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
Question
@user_rpkfhq Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_dxhwn2 Thanks for reaching out about your movie purchases. Our team is here to help. Did you move or change your username? Are you missing all your movies or just a few? How many movies are missing?
Movies disappeared from my purchases
I got some movies from the rewards program when I was a regular xfinity customer. Now that I transfer from regular xfinity services to "xfinity now" customer, all those movies are gone from the stream app under my purchases. I thought those movies were mine to watch forever. I contacted support via
Question
Hi Dogslax22! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the complications you've experienced trying to order two 4K Cable boxes. Please know my team is here to help and can absolut
XfinityAmira
commented
8 hours ago
to the conversation:
0
0
I need a manager
I have been attempting to order a replacement cable box for over 3 days, I have made multiple trips to the local store and they are worthless, I have been on multiple different chats over multiple days, the first agent was supposed to order me 2 4K boxes and only ordered me one, now my existing 2nd
Question