My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w

Dear Xfinity Customer Support, I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan. AT&T is currently offering fiber internet

My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do

I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process? Thank you!

We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha

I installed a new Xfinity gateway, and now I cannot access Sling from my laptop, phone, or AppleTV. I do not have this issue when switching back to the old modem. On the laptop browser, I get the following error: The requested URL was rejected. Please consult with your administrator. Your support ID

I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the

I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was