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My Xfinity gateway’s WiFi configuration appears to have changed, possibly enabling or advertising 6 GHz/WiFi 6E. I need technical support to check my gateway’s configuration history: when the 6 GHz radio was enabled or changed, whether this was an au
Speak to an agent
I want to check on the status of service for another person. Just let me talk to an agent.
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user_di9vkq Hi there! We're not sure if your keyboard got stuck, so we wanted to reply to you. What can we help you with?
Speak to an agent
I want to check on the status of service for another person. Just let me talk to an agent.
Question
No, it is because they switched your modem to 6 Ghz
Trying to reconnect my Wyze cameras
My Wyze cameras/base has suddenly, for no reason, disconnected from the WIFI. I am paying for 11 devices. Of which I am not sure what. I have done the obvious things, disconnect wifi, reboot, disconnect Wyze base reboot. Nothing. Help please
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Loss of NFL Network and Cartoon Network
Losing NFL Network has made me feel that it’s time for a change. The loss of NFL Network and no reduction in price. Then Xfinity made Cartoon Network another up charge premium package. I hardly ever watch anymore as I’m on streaming services. Xfinity does not provide the content that I am interested
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Customer Service
@XfinityJeff Yes made a change to the payment method without knowing it would remove the $10 discount. No warning was given about this change, or I would NOT have done it. I changed it back. Please put the $10 discount back on my account. Thanks
Monthly charge increased $10
I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read; Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I did not make any changes. Please explain.
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Losing NFL Network has made me feel that it’s time for a change. The loss of NFL Network and no reduction in price. Then Xfinity made Cartoon Network another up charge premium package. I hardly ever watch anymore as I’m on streaming services. Xfinity
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?
Speak to an agent
I want to check on the status of service for another person. Just let me talk to an agent.
Question
user_5fb81w Thanks for reaching out to us here on Forums for help with your device provisioning to improve your upload speeds. I would be happy to assist with getting this completed for you! Can you send us a direct message with your full name,
Netgear CM3000 upload speed still cap at 40Mbps after activiated
Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th
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Paramount network channel
How do I get the paramount network on my live tv line up
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Customer Service
Yes. That modem is a dinosaur. It's not compatible. Look for compatible devices here; https://www.xfinity.com/support/internet/customerowned#auth
Do I need to upgrade my MODEM?
Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!
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Good morning @DreamSayerZ, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with the billing, I know how frustrating it can be when your bill goes up unexp
Monthly charge increased $10
I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read; Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I did not make any changes. Please explain.
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Justin, I'm not sure if doing the direct messaging is going to help? I have been working with your Advanced Maintenance group for about 7-10 days now. I have exchanged several messages and phone calls with Christopher who has been working with
MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Netgear CM3000 upload speed still cap at 40Mbps after activiated
Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th
Question
Closed
Monthly charge increased $10
I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read; Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I did not make any changes. Please explain.
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Billing
I live 1 1/2 hours from a store. I just had eye surgery and cannot drive there. someone needs to fix this problem now and provide me a pin
Port Out Pin NOW
I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even
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@user_28b58b Thank you for reaching out. We apologize for any inconvenience you experienced at one of our Xfinity Store locations. We appreciate your feedback and would like to gather a few more details so we can share your concerns with the approp
Complain
Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers
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Hey @user_99v97w , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the waitlist. I would be more than happy to offer my assistance looking into this further f
Waitlist help
When using xfinity assistant text it gives me options for waitlist dates but when I reply with the correct number it says it doesn’t understand my command
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Port Out Pin NOW
I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even
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Network
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complain
Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers
Question
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How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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