Xfinity Community Forum

Tried to get older phone carrier unlocked to no avail

Followed all directions on the website. Nothing worked. I then proceed to chat with an agent. He tells me the device needs to be on the network to unlock the carrier. Basically trying to sell me a phone plan I didn't need or want. I just want to give my older phone to my mom so she can use it on her

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Devices

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Having the same issue. Tried the steps and don’t work. Has been going on for several weeks now.

user_5mhtrq

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16 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Not only that I was hung up on after asking to hold for a supervisor

user_mky8ql

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16 hours ago

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Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.

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Can you please ship a new router package

user_ntz6jp

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16 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.

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Billing

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Wondering if this number is yours

I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?

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Customer Service

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Not receiving email from trusted partner.

A business associates email is not coming through today, but all other emails are fine. He is receiving an error message that the comcast server is throttled. Error message from remote server was 451 4.2.0 throttled. Sender's email address is [Edited: "Personal Information"] Can you please help me t

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Email

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Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

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Customer Service

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I have already had someone came fix the pipes and now I am not sure how much water has been running and my water bill will be very high this month

user_2u3nrb

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16 hours ago

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Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

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Xfinity came to dig on the exterior of my house today and caused a damaged pipe that was leaking a lot of water.

user_2u3nrb

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16 hours ago

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Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

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Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

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Getting Started

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X1 free this week on cable

Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.

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X1

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I’m having the same issue I’ve uninstalled and reinstalled the app on iOS several times and now I can’t even login. It says sorry something went wrong. Before I deleted the app it was entirely grey and would endlessly spin when I click on a show. Ver

user_l2xrf1

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16 hours ago

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Xfinity Stream App Not Opening/Loading

This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re

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land line not taking messages

Have had a land line with Xfinity for many years. [Edited: "Personal Information"]. Not taking messages.When I try. to retrieve messages, Bottvsays dont have this service which I have been paying for for a long time. Also can call out but incoming calls seems to have notably decreased. Noticed chang

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Devices

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This has been resolved. Thank you for responding!

user_4g3dt0

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17 hours ago

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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In that case we'd be happy to ship you one! It takes 3-5 business days to be delivered, but if you can send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your

XfinitySeth

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17 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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Worst Mobile Experience of my Life

Anyone else had insane billing issues??? An xfinity rep in store convinced me two years ago to bundle my wifi with a phone plan that I didn't need because the deal made my overall cost cheaper. It was like $100 a month for wifi or $75 for the same speed wifi plus an extra mobile plan. So why not, ri

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Plan

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ThiTran, hello there and thanks for reaching out. I do apologize about your experience. We run so many promotions and sometimes some agents could mention some and some others could mention other promotions depending on what's being shared and availab

XfinityQue

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17 hours ago

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$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025

I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That

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ESPN Unlimited Required Hardware

I, like many others, activated the ESPN Unlimited offer from the received email. When I try to access it on TV, I get a message that I need new equipment for this functionality. Does my current Xfinity box not support ESPN Unlimited? And if it doesn't, what do I need and what is the additional per m

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Xfinity Stream Website

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Good afternoon user_hkl2vd here is some additional support for the Disney+ Hulu bundle. Please let us know if this helps.

XfinityJon

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17 hours ago

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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