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Xfinity is very consistent in making false promises, in the 4 years of service never have I received the pricing that was promised. Additionally no agent will provide you the same statement or promise. It's absolutely amazing that they are able to st
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I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Lack of integrity at Xfinity
Why was my two dollar discount removed without the common decency of being informed of the removal? I was also lied to during a transcript-ed chat with an xfinity employee. I would like to discuss this matter over the telephone. Also without my approval my plan was changed. It has since been reverte
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Billing
user_634rl2 I would be reaching out if I were in your shoes too. Our team is here for you and happy to help. Please send us a DM with your full name and complete address along with the store location you dropped the equipment off at. How to Sen
Unreturned equipment
So I'm being charged for my equipment that was taken back to store the kid who helped me had braces an a tattoo on neck they was busy when I can he took wifi box said he will take care of it for me I asked is that it he said yea so I left didn't think anything of it til this morning when u guys char
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Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.
Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my
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Customer Service
Unreturned equipment
So I'm being charged for my equipment that was taken back to store the kid who helped me had braces an a tattoo on neck they was busy when I can he took wifi box said he will take care of it for me I asked is that it he said yea so I left didn't think anything of it til this morning when u guys char
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Customer Service
my email
I cant see my emails from nothing coming and can’t send to anyone And I m outside of usa
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user_3abfa0 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your Peacock activation. I'd be happy to take a closer look into what's going on, and get you in the right direction. Can you please send a
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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Internet disconnected
So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F
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Billing
Hello @user_e12 Thanks for sharing the trouble you are finding with the Xfinity Stream app on the TCL Roku TV. Based on the direct message we are working in as well, I sent an account refresh signal to the account. I also created a ticket with the re
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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@user_zfmoc8 Thanks for bringing your concerns to our attention. I would like to set the correct expectation for our chargeable tech visits. I also have a link from our famous website with more information at https://www.xfinity.com/support/articles/
Why was I charged an installation charge?
I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I c
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PLuong86 Let's have a look at the account directly to see what is causing the problem. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinit
Diamond rewards Peacock
I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t
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@user_9f4680 I’m sorry to hear of the delay with porting over your phone number. I can certainly check your account and confirm if we have the number yet to resolve your concerns. Can you please direct message me your first and last name along
Porting AT&T landline to Xfinity Voice
On 9/30 I signed up for Xfinity Voice and filled out Xfinity's information for port my AT&T landline to Xfinity. The Ports FAQS said it would 24 hours. When it didn't transfer, I called Xfinity and was told it could take 24 to 48 hours. Today I called Xfinity and was told it could take up to 1 week.
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Accepted Solution
Received email stating that Triple Play Package is outdated
I am assuming I need to update to a newer package,however I need to know what is available without a price increase.
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Customer Service
@user_v68aie Thanks for reaching out to our team for support. Our apologies for the inconvenience and experience you had. Our team is here to help. To get started Mobile support is handled by a dedicated team. Our team is also limited in what we can
How does Xfinity survive with such terrible customer support?
To: Kohposh Kuda (only his email and address are hidden from the public) I spent most of today (Saturday, January 10th) becoming more frustrated with Xfinity Mobile and my decision to switch last month from Verizon to your mobile platform. Today, I had to go into an Xfinity store in Aurora Colorado
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I’m having the same problem and I’ve been trying to have it resolved with no success. Please let me know once your problem has been resolved since this might help Xfinity resolve mine. It’s almost a week and no resolution.
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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how to set TV input to correspond with Xumo stream box?
Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.
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X1
Hello and good morning, @user_pqpnx3. Thank you for taking the time to visit our community forum and for posting these concerns for discussion. You've come to a great place for support! Our Digital Care Team would love to look over things with you an
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Lack of integrity at Xfinity
Why was my two dollar discount removed without the common decency of being informed of the removal? I was also lied to during a transcript-ed chat with an xfinity employee. I would like to discuss this matter over the telephone. Also without my approval my plan was changed. It has since been reverte
Question