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I apologize, but in order to accept messaging, we would need the email to be active with an active Inbox @user_ozmq9n. With the email already deleted and disabled, there are no recovery methods available for email/message acceptance.

XfinityDemitrius

replied

15 hours ago

to the conversation:

Request for escalation — temporary routing of one message to deleted Comcast email address

Hello, I’m looking for help with an unusual but very specific problem, and I would appreciate having this escalated to someone familiar with Comcast’s email platform rather than ordinary account troubleshooting. I am a current Xfinity internet customer and have been a Comcast/Xfinity customer in one

Question

Unauthorized Cable Installed

Nieghbors cable is installed on my property without authorization. The orange Cable is exposed and unsafe and is also located in a large puddle of water. My property line is properly mark. please dispatch a crew to relocate the line to the appropriate address.

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Xfinity Compliments

Good evening user_v2p9s0 thanks so much for taking the time out of your day to reach us here on our Forums with these Cable Line placement concerns. We do retain easement rights over our network equipment; however, we never want this to come at the e

XfinityAlfonso

commented

15 hours ago

to the conversation:

Dangerous cable potentially, definity not ok

So Comcast was today out in my backyard for some reason or other. Pulled 2 yellow lines and later, swapped them with black ones or something like that, I am not sure what they actually did. The result is a diagonal line pulled from the post across my back yard and deck to the neighbor's box. This li

Question

Hey there, @user_Fedupwithlies, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure you have a bill within your budget. Can you please send us a direct message with your full name and your full address?

XfinityJeniece

replied

15 hours ago

to the conversation:

Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate

So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w

Question

Greetings, user_hnu167! Thanks for taking the time to post on our XFINITY community forum. I understand how frustrating it must be to continue receiving the same emails. We would be more than happy to look into this for you. Could you please confirm

XfinityNatalie

commented

15 hours ago

to the conversation:

PAST DUE BILL

I have tried to resolve what you keep sending me emails stating I have a past due bill. My bank says it was cleared, I called you and you said it went through, my history shows it was paid, I even have the confirmation no, yet you keep sending me emails stating that I not only owe this current bill,

Question

it is not compatible with the XB7. and i dont believe it has those capabilities because it gives of cellular signal.

user_49hrbg

replied

15 hours ago

to the conversation:

wifi pro extender

i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.

Question

Being billed for two accounts at my address

Hello, I attempted to change my plan on August 25 and inadvertently created a second account at my address. I have an email from August 27 confirming that one of the accounts was supposed to be cancelled, but it never was. Now I have two accounts and two bills. In addition, there is a negative $161.

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Billing

Hello @user_s3mvbn, and thank you for taking the time to reach out to us regarding your promotional gift card. We understand your concern, especially when you were expecting to receive the offer as part of signing up for service. You've come to the r

XfinityMelinda

commented

15 hours ago

to the conversation:

Amazon gift coupon # Not yet received

I have not yet received the $100 Amazon gift coupon that was part of the offer. Would you kindly check the status of this as well? I would greatly appreciate your assistance. as this is my account number : My account number : [Edited: “Personal Information”]

Question

my neighbors exposed cable is on my property

My neighbors cable was installed across my property without my permission and it is not on a easement. and the cable is exposed and is a safety hardazd.

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Xfinity Compliments

Good evening @user_zqhwo7. Our team can assist with your request to swap out the EPON equipment on your account. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" (

XfinityRaf

commented

15 hours ago

to the conversation:

Member-Owned Router Options for Xfinity Fiber service (EPON)

I need help with switching to Member-Owned Router If your community is served by Xfinity fiber (EPON), you may now be eligible to use your own third-party Ethernet router directly with the Optical Network Unit (ONU). Previously, EPON locations were required to use an Xfinity-provided device (XB7 or

Question

I need help correcting the mobile number associated with my Xfinity ID.

I need help correcting the mobile number associated with my Xfinity ID. Xfinity is incorrectly treating my landline as my Xfinity ID mobile/security number. When I try to change it to my actual mobile number, I get the error: “Mobile Number is already linked to an active account.” I checked Account

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Customer Service

Thanks for checking in on this @user_6ziafx. I completely understand why you're eager to get those faster upload speeds, our Next-Gen internet upgrades are a total game-changer! When your neighborhood is upgraded to the Mid-Split network, you should

XfinityQuemekia

commented

15 hours ago

to the conversation:

Mid split upgrades or increased upload speeds?

Hi, Is there any way to see availability for upgrading upload speeds on current connections? I have 1gbps down & 30-40mbps up, and have heard for years now that the mid split and next gen upgrades were "coming soon" to my area.

Question

@user_swa Thanks for adding to the community. We can have this investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of t

XfinityBenny

commented

16 hours ago

to the conversation:

Xfinity Mobile charge dispute

I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been

Question

Cancellation off account

I am terminating my account for now. My daughter work for another provider and gifting me a free service.

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Getting Started

Thanks for the response. I understand that the mailbox itself cannot be restored or reactivated, even temporarily. That is not what I am requesting. My question is whether Comcast has any internal email-platform capability to temporarily accept one

user_ozmq9n

replied

16 hours ago

to the conversation:

Request for escalation — temporary routing of one message to deleted Comcast email address

Question

Hello, user_f7zzlc. We can't transfer the service from your name to theirs. My apologies. The Xfinity NOW internet account is prepaid. You can simply turn off the autopay to cancel the account. Your roommate can then apply for their own NOW internet

XfinityDilary

commented

16 hours ago

to the conversation:

Transfer Account Ownership

Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.

Question

Trouble with playing back recordings

Every time I play back a recording it will play half way through, then turn off. I have to call, they say they have to restart the box, then it fixes the problem until the next time I play back a program, then I have to call again.

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Channels and Programming

Hey there, @ticotico! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We also have some new entertainment options like NOW T

XfinityRay

commented

16 hours ago

to the conversation:

Thinking of cancelling tv streaming. CN I keep internet home phone and voice messages

Thinking of cancelling tv streaming. Can I keep internet home phone and voice messages

Question

Thank you for reaching out to the Xfinity Community Forum @user_09wwuk. Are you still having issues connecting today, I want to make sure you're up and running. Also, just to check, was there an active service interruption showing on your Xfinity app

XfinityQuemekia

commented

16 hours ago

to the conversation:

Internet Keeps Dropping

My internet connection keeps dropping. Now it won’t connect at all when I enter my log in info. This is ridiculous for service interruption. I am extremely upset by it.

Question

Xfinity Mobile charge dispute

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Billing