Xfinity Community Forum

user_tjhry0, Thanks for laying out everything you’ve already tried and for reaching out. I can definitely understand how strange it is to have your devices connect normally on 2.4 GHz while the 5 GHz network shows connected but has no internet

XfinityGabriel

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7 hours ago

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5GHz Wi-Fi connected but no internet, 2.4GHz works fine (router reset didn't help)

My devices connect to my 5GHz Wi-Fi network, but there's no internet access on that band. I have separate SSIDs for 2.4GHz and 5GHz, and I'm hitting this problem on the 5GHz one. What I've tried so far: Reset the router to factory settings Set up the two bands as separate networks Reconnected my dev

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Talk to a person

What is the number for customer service?

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Customer Service

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Thanks for confirming. I can check to see if I can get an order update for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign

XfinityRaf

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7 hours ago

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Shipping Inquiry

Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.

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Transfer PIN number

Switching phone co and keeping my phone number

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Devices

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Sorry for the confusion in the watch redemption @user_soly2y. Did you already get a confirmation email with next steps? Be sure to check your spam folder as well. Members are required to redeem the offer before going through the Xfinity Mobile (

XfinityThomasC

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7 hours ago

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Redemption watch discount, unused code

I redeemed 300.00 watch savings but didn’t use code yet. Can’t figure out how to find code so I can use.

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@user_6nfigp Thank you for reaching out and sharing that you are also having an issue with the NHL Center Ice programming. We definitely want to look into this further and get it resolved for you. Can you tell me how long this has been happening? Are

XfinityBillie

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7 hours ago

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NHL Center Ice Issues

NHL Center Ice games lose connection several times per hour. This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.

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user_kb7zrg Thank you for reaching out! Your Comcast email should be linked to your Xfinity User ID (XfinityUserID@Comcast.net). Your Xfinity ID is typically your 3rd party email or mobile number. If you don’t remember your Xfinity ID,

XfinityMartyR

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7 hours ago

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Forgot my email

I can't remember my xfinity email

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Good morning @user_2jph0h. If you could send our team a direct message with your full name and full address, our team can investigate why your bill went up and check to see if there are any new promotions for your account. To send a "Direct Message"

XfinityRaf

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7 hours ago

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Bill increase

Hi! My Xfinity internet bill recently increased from approximately $51 to $81 per month, and I haven't been able to find an explanation in my billing details. Can you tell me exactly what caused the $30 increase? I'd also like to know whether there are any discounts or promotional rates available to

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Community Best Answer

Hello, @user_4ejqle Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon

XfinityThomasC

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7 hours ago

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Cancel service please

I attempted to cancel service via chat yesterday and after about a half hour long conversation, the rep told me it is impossible to cancel without talking to someone. And so I said fine schedule a phone call and the four options he gave me were the next day at either 4:00 a.m. 5:00 a.m. 6:00 a.m. or

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user_oraxhy, we would be happy to help you with your cable cards. Keep in mind that they are being fazed out, so we cannot guarentee we can fix this, but we will do everything we can. Please send us a DM with your name and address. Here are the

XfinityAngie

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7 hours ago

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Can’t get my cablecard paired with TiVo

My Tivo Edge broke, and I need to pair the cablecard that I have (that worked in the Edge) with my Roamio. I tried pairing with the online site, and it was unable to complete the pairing. I am certain that I entered the right info. I tried calling the support number and have talked to 3 people who d

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Redemption watch discount, unused code

I redeemed 300.00 watch savings but didn’t use code yet. Can’t figure out how to find code so I can use.

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Customer Service

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@XfinityRaf Its a Samsung Galaxy S26+

user_unvyfp

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7 hours ago

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Shipping Inquiry

Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.

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Hey there, @user_il6gj7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with getting a payment arrangement, and ensuring your services remain active. If you are eligible for a

XfinityAdrienne

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7 hours ago

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May I get permission to contact someone with payment arrangement questions

I have a past due payment arrangement balance for the 19th but my paycheck don’t hit until the 21st, wanted to see if anything could be done

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@Mitchwil000 Hi there! Our team will be happy to help you with this billing concern. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct me

XfinityAirelle

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7 hours ago

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Account Deactivation, Im lost

Hello. Im kind of at a loss. I woke up and my internet was out. I tried all the basic troubleshooting and decided to call support when that didnt work. Support is telling me I have an outstanding balance so my account was deactivated on the 3rd, but Ive had internet up until this morning. I also hav

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Community Best Answer

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Disconnect Xfinity internet service.

My Xfinity internet bill jumped from $45 to $85 without notice. I've had Comcast internet for more than 20 years. It's time for me to move to Utopia Internet Service. Anyone who knows the Xfinity customer service phone number I may contact to cancel my internet subscription?

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Customer Service

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Need Account Entitlement Reset for Peacock Error PPG_0017

Hello, I am currently trying to activate my Xfinity-provided Peacock Premium reward, but I am completely blocked by error code PPG_0017 and stuck in an activation loop.I moved about 3 years ago and transferred/re-opened my Xfinity service. It appears my Peacock identity is still linked to my old, in

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Xfinity Stream Website

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@user_q3glkg Thanks for reaching out to us. The best way to check your amount due is to log in to the Xfinity app and go to your residential billing. The app will show the account balance due, you can also verify the account balance in comparison wi

XfinityOrlandoM

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7 hours ago

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Statement

Amount due on current invoice

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user_rznhlm Good day! You should be able to port your phone number from Spectrum Mobile to Xfinity Mobile and keep your current number as long as you're a Xfinity Internet member. You'll need information from your current carr

XfinityMartyR

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7 hours ago

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TRANSFER OF MOBILE SERVICE

Hi, I wanna transfer my phone number from a spectrum account to Xfinity. Please, how do I start? Thanks

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Community Best Answer

Cancel service please

I attempted to cancel service via chat yesterday and after about a half hour long conversation, the rep told me it is impossible to cancel without talking to someone. And so I said fine schedule a phone call and the four options he gave me were the next day at either 4:00 a.m. 5:00 a.m. 6:00 a.m. or

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Customer Service

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From my experience, I've seen phones take a week or so to ship depending on the phone availability. What phone did you order?

XfinityRaf

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7 hours ago

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Shipping Inquiry

Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.

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