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Hello here are some photos
Non-customer: broken green utility cover in front lawn — safety hazard
I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str
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Customer Service Issue
Hi there, I've been trying to get in contact with customer service regarding billing and speed questions. I can't find a phone number or email anymore and there is no option to chat with a real person anymore; I just get stuck in a loop with the AI chat bot and can't figure out how long I'll be in t
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Customer Service
Greetings @user_v0qohb and thank you for reaching out to us on our Xfinity Community Forum. Thanks for sharing those details. I understand how frustrating that experience must be. Are you still experiencing these connection issues? Also, is this
Poor Service
I'm 30 minutes in to a troubleshooting session that was doing.a check it said would be done in less than two minutes. Took screen shots so I could share just how bad it is. Latency issues, speed issues, dropped connections.
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Fixed it for me as well, but curious how long it will last.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Good afternoon user_tu566j. I can certainly understand the concern if your bill has increased. We do indicate on our statements, when promotional pricing will come to an end. It sounds like you may have been receiving a promotional discount, which ha
Inquiry Regarding Unexpected Increase in Monthly Bill
I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change. As a long-time customer, I would appreciate clarification on: The reason for the price in
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user_vbtv7c Thank you for taking time out of your day to leave such a detailed account of your recent Xfinity internet concerns. My team will stick with you here until you confirm you're getting the fast, reliable connection you pay for. I'll invite
Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
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Agree - even if you just say 'it's a system problem and the techs are working on a permanent solution.' would let us know more...
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove a charge from my bill
I agreed to have a charge put on my bill for faster internet with the understanding I could remove it I now wish to remove it I have paid the bill covering the extra charges for this month
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@user_k1obuv Cleared the last watched history with the D button. Seems to work for now.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Inquiry Regarding Unexpected Increase in Monthly Bill
I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change. As a long-time customer, I would appreciate clarification on: The reason for the price in
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@user_s1tsrr Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
My modem keeps restarting itself
My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els
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I understand, @kam518 the time that was provided was just an estimate, there are a lot of factors that can delay your area being upgraded. I would recommend just keeping an eye out for any emails and or texts that will let you know when the upgrade b
X class internet and Docsis 4.0 with XB10
I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are
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Message sent. Thank you.
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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This where customers really get so frustrated with Comcast. They have canned answers. If they would read the previous comments they would see this is a problem around the country. It's happens 1 day to a group of customers then temporary fix. So how
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@user_vgsc8w @XfinityThomasC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
High Uncorrectable Codewords and frequent internet drops
Previous tech supprt suggested I needed to update my customer owned modem to a new Xfinity provided option to fix frequent drop internet outs. But even after the install there is still multiple drop outs on wifi and wired devices through the day. There is no other devices or splinters in-between the
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Thank you for reaching out here. I am sorry to hear about that experience, and will be happy to look into any account and billing issues. Can you send me a direct message with the full name and complete address for your service? To send a direct mess
Being charged for plan change I didn't make,given the runaround by chat agents with no solution
I got the 2 Gigabit Internet Plan on March 08, 2026, which includes a $30 discount that expires March 09, 2031 and I'm on autopay which has a $10 discount, and my total has always been $100.90, now my upcoming charges says my charges are $280.90 another chat agent says I ordered a new plan on May 10
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I have never received anything from Comcast when they are doing construction, just planned outage for routine maintenance. So far Comcast is a year and a half behind from what they told me when X class internet would be available.
X class internet and Docsis 4.0 with XB10
I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are
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Concern moved here to the E-mail help section.
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Comcast email going to junk
When my mom emails me (also has Comcast email) the emails go to my Junk. What do I do? (She's 88)
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