Xfinity Community Forum

Hello user_rw6qwy thanks so much for taking the time out of your day to reach out here via our Xfinity Forums! How are you trying to add on this channel? SEC Network is only available via TV Premium tier of service. If attempting to upgrade vi

XfinityAlfonso

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16 hours ago

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Additional add SEC Network HD

Having a tremendous i and difficulty adding this channel

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Good evening user_w5hv0u. Are you referring to the NOW WiFi Pass? If so here is some additional information. Please let us know if this helps.

XfinityJon

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16 hours ago

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Customer service

Says invalid information when logging into now pass. I have verification paid with card.

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Additional add SEC Network HD

Having a tremendous i and difficulty adding this channel

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Customer Service

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Whitelist A Domain

Hello, Any emails from our HOA is going into the spam folder. I have added their email address to my address book. I have selected "not spam " multiple times and the emails are still going into the spam folder. I need for Xfinity to whitelist the following domain @ascenthoa.com

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Email

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Good evening @user_u33gq1. Can you provide me the channels that you are missing? Have you completed any troubleshooting steps?

XfinityRaf

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16 hours ago

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Missing channels

I called in to complain that my bill was to high. They lowered it and said nothing was changing except a phone line I never use. My lineup says I have these channels but I don’t

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Customer service

Says invalid information when logging into now pass. I have verification paid with card.

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Customer Service

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If you would like us to look into that issue from here you can direct message me through that link and I will be happy to check on that for you.

XfinityJohnG

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16 hours ago

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

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Billing

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I need the internet in the basement

I have the internet, but the router in the main floor. The basement is really weak signal

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Customer Service

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user_e0uhz6 Thanks for reaching out! Are you experiencing the packet loss only when you are gaming?

XfinityMartyR

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16 hours ago

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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@XfinityJohnG no, apparently I did not use that messaging system. I'm on hold and told by the robot it is a 45 min wait to speak with an agent

user_f27j01

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16 hours ago

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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Still waiting for a response after 5+ hours. I am a Diamond member with a physically failing Arris DVR (Host SN: M11519TG0215). My account dashboard also explicitly confirms my Gateway is out of date. I need an agent to invite me to a DM so we can p

user_996961

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16 hours ago

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Hardware Sync and DVR Storage Issue - Diamond Member

I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.

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Is this how you leave a job site?? This is just to the left of my garage. The first thing you see when you pull in. This will never allow us to mow/weed wack. This is embarassing.

user_f27j01

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16 hours ago

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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Missing channels

I called in to complain that my bill was to high. They lowered it and said nothing was changing except a phone line I never use. My lineup says I have these channels but I don’t

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Customer Service

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Is this acceptable??

user_f27j01

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16 hours ago

to the conversation:

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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Thank you for reaching out to our team here. If you are still experiencing that issue with your service, i will be happy to look into that from here. Can you send me a direct message with the full name and complete address for your service? To send

XfinityJohnG

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16 hours ago

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The Wifi tab on the xfinity app is missing, I can’t access my router settings.

I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions

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wow good luck! bad storm here too.

oah

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16 hours ago

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Communication cable torn off of our house

This blizzard caused a tree to fall and rip some power-lines and our communication line out of our house. The Eversource team is here and identified the communication cable is damaged. I have pictures. I need help!

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Well, I did as you asked above and it's gotten me nowhere! I talked thought the chat last night and was given an appt time of today, no one showed up. The info I was provided in the Xfinity email that was sent said I'd be able to view my appts on the

user_f27j01

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16 hours ago

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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Schedule appointment

To fix cable box and remote

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Customer Service

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Hello @user_n2irpp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help look at current promotions in your area and how we can get your bill lowered. If you could send our team a di

XfinityChelseaB

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16 hours ago

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Lower rate internet advertised on tv

I am currently charged $84 monthly for internet service. In your tv ads you promote a 5year rate aof $60 monthly. Do I qualify and what needs to be done? [Edited: Personal Information]

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