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Hello, @user_086aad. New projects like this always excites me, especially when you get to see the entire process. Is this addition to your home and existing building in your property that you're trying to add services to or are you going to build thi
Relocate utility line
We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.
Question
It seems that not only the web interface is getting the "slice" error, so is the Xfinity app. Cannot view bill on either. Hate to say this, but the Xfinity website is utter garbage.
I can't view/manage my plan online
The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else
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Dear Xfinity, please catch up to optimum speeds
I am in xfinity area and I have a $15 internet plan (essentials something or other). It gets me 75Mbps My parents are in the optimum area. I was helping them set up an optimum $15 plan Turns out their service (same cost, $15 all-in) is 100Mbps I respectfully request for xfinity to match the competit
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Customer Service
The same issues do not exist not on the VPN. My husband works on a different VPN in the same room less than 5 feet away from me. I can access internet when not on VPN fine-so I can go on this site, but cannot access work systems.
Forticlient VPN
My Forticlient VPN disconnects every few minutes only on wifi. Work computer is the only issue. I have reached out to support several times and they are saying to send a tech. 20/1000 people at my company are having the same issue, so I doubt it's something a tech can fix within my home. I am so fru
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@user_czrior Thanks for reaching out to us, we do apologize for any inconvenience. If you were on one of our grandfathered plans that included the premium channels and went to a new TV lineup yes those new TV lineups do not include any premium chann
No resolution
Dear Xfinity Support Team, I am writing to express my extreme disappointment with the handling of my account. Approximately four weeks ago, I spoke with a representative to lower my monthly bill while ensuring I kept all my premium channels, specifically including HBO and Netflix. I was assured that
Question
No Coax Cable Plug in home but can't solve it the normal way
I ordered the xfinity wifi box and I realized I dont have a coaxial cable outlet in my duplex. I've seen on other forums that Xfinity often will send a technician to install one inside a house or apartment, but my landlord is strict and insists that any wifi be installed with a preexisting cable in
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Customer Service
No resolution
Dear Xfinity Support Team, I am writing to express my extreme disappointment with the handling of my account. Approximately four weeks ago, I spoke with a representative to lower my monthly bill while ensuring I kept all my premium channels, specifically including HBO and Netflix. I was assured that
Question
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Customer Service
Relocate utility line
We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.
Question
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Customer Service
Comcast email will not load onto my iPhone
I had my Comcast email set up on my iPhone and it stopped working. I went through instructions I found the online to add it back onto my phone but keep getting error messages and the app does not work. Can you provide any instructions?
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Customer service
My Xfinity service has been interrupted for four days. Each day I receive a text stating repairs could not be completed, yet no resolution or clear timeline has been provided. This situation is unacceptable for customers who rely on internet service for work and school. I am formally requesting imme
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Customer Service
ALL OF YOUR SUGGESTIONS ARE NOT WORKING. THIS HAS OCCURRED FOR YEARS TO YOUR CUSTOMERS. WHAT IS WRONG WITH YOU PEOPLE FOR NOT FIXING THIS YET PERMANENTLY??!?! YOU GUYS SUCK!!!🤬🤬🤬🤬🤬🤬🤬
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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tomk3212 The only email history I was able to locate is recovering deleted email. I believe that is what Airelle was referring to for checking the mailbox history. Did you happen to add any new email clients around that time that may have pulled the
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
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The company is ridiculously stupid since this issue has existed for YEARS. What is their problem!!!!!?🤬🤬🤬🤬🤬
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
Question
Tried your recommendation and still doesn't work. [Edited: "Language"]
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
Question
Linda, you assume correctly. That's where I first noticed it. Can you tell me how to look at my 'mailbox history' that Airelle referred to above?
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
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@user_hhnt6x While NOW Internet does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW internet. For help and
Please help me with my wifi
My wifi isn't working, I got to wifi pass and it just stopped working, paid up until the 20th so can someone help me please
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Almost every company will need a coax cable @Crawfish214 By chance have you asked the landlord where the coa cables are located within the home that you can use? Are there outlets that are covered with a flat plate? When I moved into my apartment tha
XfinityDena
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No Coax Cable Plug in home but can't solve it the normal way
I ordered the xfinity wifi box and I realized I dont have a coaxial cable outlet in my duplex. I've seen on other forums that Xfinity often will send a technician to install one inside a house or apartment, but my landlord is strict and insists that any wifi be installed with a preexisting cable in
Question