Xfinity Community Forum

@user_cfqveg, Thanks for reaching out. We are saddened to hear that you canceled that watch plan for your daughter. Smartwatches can be added to your mobile account as a new line. Each month, you'll pay a set price for the line. Please feel free to s

XfinityGabriel

replied

11 hours ago

to the conversation:

0

L

Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Question

U

I cannot connect to peacock or Amazon prime

user_l7fpmn

replied

11 hours ago

to the conversation:

0

U

I need to speak with a living human being.

I cannot reach a real human - everything directs me to the AI chat which has made my issues worse. I’m clearly not receiving the internet coverage I’m paying for, as my internet drops no matter where I’m sitting in my home every hour. It makes working my job impossible. AI assistant has ‘addressed i

Question

U

I cannot connect to peacock or Amazon prime

user_l7fpmn

replied

11 hours ago

to the conversation:

0

U

I need to speak with a living human being.

I cannot reach a real human - everything directs me to the AI chat which has made my issues worse. I’m clearly not receiving the internet coverage I’m paying for, as my internet drops no matter where I’m sitting in my home every hour. It makes working my job impossible. AI assistant has ‘addressed i

Question

U

So is the auto pay discount $5 or $10?

user_0lsj30

replied

11 hours ago

to the conversation:

0

U

billing discount

When I signed up for Xfinity Internet on July 12, 2025, I was told I would receive a $10 monthly discount for enrolling in automatic payments and paperless billing, in addition to my promotional discount. I enrolled in Autopay and paperless billing at that time using my debit card, but the $10 disco

Question

U

Yes, resetting modem workefd.

user_qch1t6

replied

11 hours ago

to the conversation:

0

U

Xfinity support

I have replaced my modem and the xfinity app tells me that my gateway is offline. My new modem is working fine. Please update my account so that the xfinity app recognizes my current modem. I need to use the app to update parental controls.

Question

U

NO! IT HAS NOT BEEN RESOLVED! IT NEEDS TO BE ASAP! WE KEEP GETTING CHARGED $20 A MONTH FOR THESE 2 APPLE WATCHES THAT WE HAVE NEVER USED AND WE WERE TOLD THAT THEY WERE FREE. THIS IS FROM OCTOBER OF 2024! WHO CAN I CALL TO GE

user_s4ls0m

replied

11 hours ago

to the conversation:

0

U

"free Apple" Watches scam

I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo

Question

user_2m67mo, Hi there! We just wanted to check back in with you today to see if you are still having trouble accessing your Comcast email.

XfinityGabriel

replied

11 hours ago

to the conversation:

0

U

Comcast.net email

How do I access my comcast.net email

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Discount for cable and internet

I had a promo for a year. After 2 months Xfinity says it’s no longer available and raised my bill $23/mo. They’re a bunch of money grabbers and no discounts for a customer with them since 1985.

Question

U

I would like to know how to add this as well. I can see the "perk" as a Diamond member, but no way to claim it. Please share how we can claim it.

user_zj2vdu

commented

11 hours ago

to the conversation:

0

5

U

Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

Question

U

I have essentially the same issue, although never get to a point where it states my level (also diamond) does or does not have this benefit. The provision is referred to, but I can find no way to take advantage of it.

user_7ba7kg

commented

11 hours ago

to the conversation:

0

U

Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

Question

Loyalty Supervisor hung up on 16-year Diamond Member - Cancellation Pending

I am a 16-year Diamond Member with 5 services (Home Internet, Popular TV, Home Security, and 3 Mobile lines). I am writing to file a formal complaint. Yesterday, I spoke with a Loyalty Supervisor regarding my bill, which has reached $274.87 for my home services alone. During our professional discu

Question

•

Billing

10

2

0

U

Repeated dropped packets when pinging gateway. Trying to work remotely via work VPN and connection continues to freeze and lag.

I have comcast internet. I'm working on my ethernet connected desktop. When working through a SonicWALL Global VPN Client, the Remote Desktop session continues to lag and freeze for seconds at a time. This was not a significant problem as late as last week or two, but it has become a very frustratin

Question

•

Your Home Network

9

1

0

Concern moved here to the E-mail help section for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Edited for PII

When I sign into my Comcast email, I get nothing! Why doesn't Xfinity connect to my Comcast email that I have had for years? I need to be able to access my email without getting it blocked by Xfinity. Please respond to me and allow me to get into my emails through Comcast.

Question

Help seasonal hold issue

Can someone help on a seasonal hold issue they are telling me that I have to pay $62 a month to be on seasonal hold. I’ve talked to a total of three people two of them told me it was 947 a month and now the last one tells me it’s 62. I’ve been advised not to pay because it was gonna get corrected, b

Question

•

Customer Service

6

1

0

@user_khj40v Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

commented

11 hours ago

to the conversation:

0

U

Direct Message icon

So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could

Question

Greetings, @starmanjb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these text messages, but you have definite

XfinityJamesC

commented

12 hours ago

to the conversation:

0

Groups.io

Text messages from groups.io are getting delivered to the groups.io page, but Comcast is not permitting them to post to my email box. How can I correct this? I'm using Avast Anti-Virus software. I could find no place in the settings to set an allowed domain. Help.

Question

U

There is no "advanced settings" in the iOS app. So I am unable to get Admin Tool Access.

user_5iigt4

replied

12 hours ago

to the conversation:

0

U

Can't log into gateway

Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W

Question

U

Are you a human person employee?

user_khj40v

replied

12 hours ago

to the conversation:

0

U

Direct Message icon

So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could

Question

U

NOW service

We signed up for NOW service. The modem was delivered but we need a cable run from box to rv

Question

•

Customer Service

5

1

0

Accepted Solution

Official Solution

Thank you for working with our team to discover the data allowance overage being the root cause of the increase. I am glad we were able to get you into a next gen plan so you don't have to worry about the data allowance moving forward. Don't hesitate

XfinityBradM

commented

12 hours ago

to the conversation:

0

Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

Question