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Can’t access free peacock as Platinum member
Hi - I can’t access the free peacock as a platinum member. My previous peacock subscription thru Apple has been cancelled. The benefit is not showing up in my available perks. I’ve tried everything and the AI bot is no help.
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Sign-In and Account Management
Peacock Premium Offer - link on Xfinity App not working
On the Xfinity app, it shows that Peacock Premium is offered as a customer reward benefit. When I click on " Redeem offer" I get an error message. So for me the offer/benefit is un-usable as of now.
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Xfinity App
Hey there, @user_ltxsoh, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to take a look at the details of your grandmother's account. We are happy to help! Can you please send us a Direct Message with your full
How can I get Xfinity to stop allowing unknown people to make changes to my account
I manage an account for my elderly grandmother. I have twice in the last few months looked at her bill and found that new equipment was ordered and she was being charged for unreturned equipment. I have not made these changes, she has not made these changes. After the first attempt I added additiona
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
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Disconnected
I refilled my service earlier today and I still don't have any internet connection
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Customer Service
Security system
If I cancel my security service will I be able to arm it still and will the alarm sound
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Devices and Equipment
Thank you for your feedback, Bellatone. Glad to read it's good to go.
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Hello there @user_59k3uq please be positive that website is displaying the same username that you are entering on your tablet before troubleshooting. Just one last double check before troubleshooting please.
Email not working on iPad
I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!
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✅ Good to go as of 8pm EDT, here in western Massachusetts!!! At least for now, anyway, and I didn’t need to do “that” type of system refresh. Brad: I’m an engineer (like I already typed) so I already knew it wasn’t coming from my end.
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Hey there, @user_glt597! Thanks for bringing your account concerns to our attention. We can certainly look into this for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a vio
Xfinity Support
Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.
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Xfinity outage
Hello, can someone please assist with my internet? Our internet has been out for days with no resolution timeline provided.
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Customer Service
Email not working on iPad
I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!
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How can I get Xfinity to stop allowing unknown people to make changes to my account
I manage an account for my elderly grandmother. I have twice in the last few months looked at her bill and found that new equipment was ordered and she was being charged for unreturned equipment. I have not made these changes, she has not made these changes. After the first attempt I added additiona
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Customer Service
Xfinity Support
Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.
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Billing
Hi User887, thanks for taking the time to post here on the community forums! I'm sorry to hear that your service has been out as long as it has, and that your area got hit by the severe weather in the area! Depending on the damage to the area and our
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Good evening @user_mwaym. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please
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Device Payment on Deactivated Phone number
I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me
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