Xfinity Community Forum

Hey @user_6u2vmq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the home phone service. I would be more than happy to offer my assistance looki

XfinityJanelle

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11 hours ago

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Land Line no longer working

I have had a landline with Comcast for 11 years, but it stopped working last month. A tech came out and plugged mt landline base station into my modem, and now the landline works. Problem with that is you need to have an active internet connection for the phone to work. If there is a power failure,

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No Dial Tone After Purchasing a New Modem

I recently purchased a new modem; however, after connecting the landline to it, it has no dial tone. I followed the customer service steps outlined by the AI assistant several times (unplugging everything, leaving the power off for 15+ minutes, etc.) and making sure all cords are properly connected

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Home Phone Service & Equipment

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xfinity app showing wrong gateway

i recently moved and transferred service to my new house. i activated the new gateway i was sent, and it's up and running. my xfinity app has recently started showing my old gateway at my apartment, showing the wrong credentials and say no devices are connected to it. i have logged in and out, as we

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Xfinity App

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@user_rgqjkn Thank you for working with us via DM, I'm happy that we were able to assist you with getting your services disconnected on the correct date. Thank you again for being a valued member of our Xfinity Family, have a wonderful day!

XfinityBillie

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12 hours ago

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Xfinity charges after account cancellation

I requested my account and services to be cancelled about a month ago through customer service representatives over the phone and also online a few weeks later. I received a confirmation email and ticket numbers. They have not yet cancelled it and my account is still being billed. I’m going to have

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Check Your Package: Log into your Xfinity account to see which channels are included. Restart the App/Device: Try restarting your X1 box or streaming device and relaunching the ESPN app. Log Out & Log In: In the ESPN app, sign out of your TV pr

MikeB39A

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12 hours ago

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I'm trying to get espn on my tv

Why can't I get espn on my TV

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@user_nmt4kd Our team can help with bill concerns as well. Can you please direct message me your first and last name along with your full service address so that I can assistHere's the detailed steps to direct message us:• Click "Sign In" if nec

XfinityKei

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12 hours ago

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I have an email for the ceo of comcast, which I have emailed before and received a response back...customer service is a joke

I have spoken with customer service about my bill - to no avail. I have been with comcast since 2019 (too long) and my bill is absurd. I need further payment arrangements and no one is able to assist me. I have emailed the CEO, Brian Roberts, hoping he will respond back (very unlikely). I see now wh

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Hi there, @user_ra1yhx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding your billing not being the same that was promised to you.

XfinityRichard

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12 hours ago

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Bill

I was told my bill would be 172$. I signed a form that said so.and i have the email. I asked the girl tell me ill have NO issues with this going forward and this is the price. Yes. Well Of course i get my bill and its 183! Nothing is ever what they say. Always lies.

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@user_a0g295 Literally what is goin on with me right now !

user_nmt4kd

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12 hours ago

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I have an email for the ceo of comcast, which I have emailed before and received a response back...customer service is a joke

I have spoken with customer service about my bill - to no avail. I have been with comcast since 2019 (too long) and my bill is absurd. I need further payment arrangements and no one is able to assist me. I have emailed the CEO, Brian Roberts, hoping he will respond back (very unlikely). I see now wh

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Bill

I was told my bill would be 172$. I signed a form that said so.and i have the email. I asked the girl tell me ill have NO issues with this going forward and this is the price. Yes. Well Of course i get my bill and its 183! Nothing is ever what they say. Always lies.

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Customer Service

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Difference is that Comcast owns xumo.

lbman

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13 hours ago

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Is it possible to add all the pluto live tv channels to the x1 cable box just like you did with the xumo live tv channels from the app?

the reason i ask is that app tends to freeze up alot.

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Strange that other markets appear to be able to solve this problem for their customers. In fact other providers in THIS market are able to solve this issue for their customers so we must be left to conclude the solution is not sufficiently importan

toddks

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13 hours ago

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Xfinity down, ATT not down

I have two internet connections on the same UPS, and right now ATT is working and Xfinity is not. Xfinity has consistently stopped working the second I lose power. Is it possible to get this configured to not stop working whenever my street loses power? This is NOT a problem with my UPS or ATT would

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The area is confirmed to be low-split, contrary to what I was previously told by Xfinity. During the visit, the technician identified a faulty tap at the pole and noted that the existing MoCA filter was outdated. He replaced the tap, ran a new line t

user_9hv5y7

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13 hours ago

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CM3000 OFDMA Not Locked Need Provision Please

Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000. Upstream OFDMA Channels 1-2: NOT LOCKED. Event Log: T3/T4 timeouts, sync failures. Please escalate ASAP and Thank You!

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enenkei Awesome! Happy to hear that everything is in motion. Our team will make sure to circle back next week to check on the status of everything. Thank you very much for your patience and time with this process. Talk to you soon!

XfinityThomasB

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13 hours ago

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iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver

Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri

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@XfinityQue Thank you for reaching out to help! A customer care team has already contacted me and is actively working on my case regarding the missing device. I have provided them with the police report and photos they requested. I’ll keep this thr

enenkei

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13 hours ago

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iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver

Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri

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Good morning @user_36ubab, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your billing is not correct, but you have reached the right team that can take a look at this for you. There were som

XfinityJeff

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13 hours ago

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Billing incorrect

I have a 2 yr contract locked in. For both my accts

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Billing incorrect

I have a 2 yr contract locked in. For both my accts

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Customer Service

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Hello2021 Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelin

XfinityBenjaminM

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14 hours ago

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I received an empty iPhone 17 box from Xfinity over a month ago, they still have not sent a replacment

I received an empty iPhone 17 Pro box from Xfinity which I gave to my wife for christmas. I immediately called Xfinity Christmas morning they told me to file a police report, which I did. The police said this is occurring a lot with Xfinity orders. I provided the police report to Xfinity on 12/29 (x

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Still unresolved even though I was told by yet another representative that my account would be cancelled and I would receive no more bills.

user_rgqjkn

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14 hours ago

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Xfinity charges after account cancellation

I requested my account and services to be cancelled about a month ago through customer service representatives over the phone and also online a few weeks later. I received a confirmation email and ticket numbers. They have not yet cancelled it and my account is still being billed. I’m going to have

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My bills keep increasing and I don’t understand . Can you explani

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Billing

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@XfinityJanelle Messaged

user_6akx0o

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14 hours ago

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device activation

I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w

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