Xfinity Community Forum

user_lvz2s7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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13 hours ago

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Fiber Burial and Extender

I recently had my fiber Internet installed, and the line got hooked up to the direct front of my house. It looks awful and I am trying to get a hold of someone to come out and bury it so that it’s hidden but the customer service here is terrible. I keep only speaking to a robot who doesn’t understan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

Question

@XfinityJustinC "We do have order approvals that show the changes being made on the order at the time to try and help ensure everything is correct before moving forward with changes." No you really don't. They are not itemized and assume the custom

Darby_Crash

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13 hours ago

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Why is there no real customer serivce anymore?

Why is there no way to connect to someone other than that dreadfully bad AI chatbot or someone working in a boiler room overseas that lies to you? It was bad enough that I got swindled out of my legacy package and now have to pay substantially more every month for the same content (they lied by omis

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Existing wire cutoff

I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct? I initially tried to set the move online and saw

Question

Good afternoon user_srf2vl. I would be more than happy to take a look into your account, and to assist further. I will need some additional information. Please send us a direct chat message with your full name and complete service address

XfinityJon

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13 hours ago

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EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN

Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa

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Didnt recieve confirmation email after verification phone call

I ordered a phone and watch and had to do a verification call and the lady said i passed and my order was processed but i never recieved the email

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Plan

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Elishat Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add

XfinityBrianH

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13 hours ago

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I need to speak to a live person

I can’t get an appointment for my internet outage. I’ve booked 2 appointments and get confirmation, then told I don’t have an appointment. I am so frustrated that I can’t talk to a real person and this is taking so much of my time. Super frustrated! I guess I need to call another provider to get int

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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6-8 months of inaction

Hello: I am hoping that this request will reach someone who cares about customer service at the executive level. I am asking, as a longtime Comcast customer, when will our fiber optic cable be buried. It is posing a safety hazard, as there are three cables that are strung across our walkway at our h

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

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U

EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN

Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa

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I been watching all the channels 2,4,7, & 9 plus the other channels with Xfinity for 21 years. I have special shows I watch on all the channels. My news and weather are on Channel 9. I not happy about channel 7 being buttheads the contract. They

user_3d7t1r

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13 hours ago

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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Request for Access to Statements from Previous Address (Xfinity Account)

I need help accessing my statements, specifically the very first statement from my previous address where my Xfinity service was connected. I’m unable to retrieve it myself because the “Switch account” button is not working — it keeps redirecting me back to my current address. I have already contact

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Fiber Burial and Extender

I recently had my fiber Internet installed, and the line got hooked up to the direct front of my house. It looks awful and I am trying to get a hold of someone to come out and bury it so that it’s hidden but the customer service here is terrible. I keep only speaking to a robot who doesn’t understan

Question

user_838o2u, that is a great question. Right now, the answer is no, we would not be offering a credit. https://www.xfinity.com/programmingchanges

XfinityAngie

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13 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

Question

Hello @user_iz09ev and thank you for reaching out to our Xfinity Community forums with your concern. We're here to help! 😀Billing can change for many reasons; changes to your programming and subscriptions, expiration of promotional credit

XfinityCliff

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13 hours ago

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Why bill increase

Why did bill increase

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Will customers be getting a refund for the cost of what we are paying for the ABC channel that you no longer offer?

user_838o2u

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13 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

Question

Hello @user_ovn4g4 I'm not seeing any jobs scheduled on that street indicating anyone was impacted currently. But we can still open a ticket to get someone out to look over things. Please send us a direct message with your full name, the address and

XfinityMatthew

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13 hours ago

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I think the Comcast line was cut

At [REMOVED: Address] there is a Comcast Box on the front yard. When edging the garden around it a cable was cut. I think it was from the Comcast Box. I don’t use cable but not sure where it goes.

Question

Greetings, @user_by5meu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this activation link. You should be able to activate your Peacock Premium subsc

XfinityJamesC

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13 hours ago

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activate peacock premium

I finally got free peacock, now I have to upgrade to Peacock Premium to watch most of it, so frustrating and difficult to do.

Question

Hello @Stimp1 Thanks for taking the time to post here on Forums, have you checked your channel lineup recently, we sometimes make changes you can view it here by signing in https://www.xfinity.com/support/local-channel-lineup. Please let me know if t

XfinityKam

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13 hours ago

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Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.

See above. Not receiving Mariners Baseball. included in our subscription.

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Will customers be getting a refund for the cost of what we are paying for the ABC channel that you no longer offer?

user_838o2u

commented

13 hours ago

to the conversation:

0

U

When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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Email

Unable to see any emails

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Email

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