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Hi there, @user_p539rk! Thanks for reaching out about the 2 Gig plan. We can check if we have that available. The promotions you are eligible for are loaded to your account automatically for us to pick from so we are only able to choose from those. T
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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Don not use xfinity!!!!!!!!
Xfinity has the worst customer service ever!!! Do not use them under any circumstance! I have been charged 5 times extra my additional agreed upon pricing within a year! I would not recommend them to anyone. The worst company I have ever used!!!!!!!!
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Customer Service
Can I connect an ASUS RT-AX55 V2 directly to my Xfinity Fiber ONT/ONU without the XB7?
I have Xfinity fiber service with an ONT/ONU and an XB7 gateway. I am trying to completely remove the XB7 from my setup and connect my own ASUS RT-AX55 V2 router directly to the Ethernet port of the ONT/ONU. My current results are: ONT/ONU → XB7: Internet works normally. ONT/ONU → XB7 in Bridge Mode
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Your Home Network
user_anpgtp - Hello, and thank you for choosing Xfinity and joining us here on the Forums! When you have a moment, could you please check the preferred audio language setting for NBC on the Xfinity Stream Portal? Some programs offer additional langua
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Hello @mmhusky, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please feel free to send us a DM with more information. Click "Sign In" (If necessary). Click the "Direct Messag
Reporting xfinity worker road rage incident
An man in an xfinity van engaged in road rage after nearly changing lanes into me. I honked to let him know I was there, and he started gesturing, flipping me off, honking and tailgating me. He followed me for nearly a mile until I turned quickly onto a side street to get away from him.
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Can someone please explain the support document https://www.xfinity.com/support/articles/x1-record-a-program, which was linked to by @XfinityOrlandoM? It explicitly states "Channel-based recordings between designated start and end times are no longe
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Good day andiron06! I appreciate you coming to us with your question, and we can definitely help with your equipment upgrade 👍 Whenever it comes to swapping your equipment out for updated equipment, you can either stop by any Xfinity office to pick
Upgrade my Xi6 box to a XiOne box
I would like to upgrade my Xi6 box to a XiOne box. How do I go about this?
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No internet on mobile but television has internet
No internet on mobile but television has internet
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Devices
email issue
I am not receiving emails sent to multiple recipients, even as little as myself and another person. It is not going to spam. I am not receiving it at all. The senders are not blocked. and it just started yesterday. These are work emails and everyone else is receiving them but me. Please help.
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Devices and Equipment
Hi there, and thanks for reaching out here on the community forums! We'll be sorry to see you go, but our team can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if di
I need to cancel my Xfinity service online without a telephone call
I need to cancel my Xfinity service online without a telephone call
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Hello @user_6y55kr, and thank you for joining the conversation. We apologize hearing about the difficulties you've experienced while helping get this phone service transfer completed, especially given the circumstances. Since some time has passed, w
Landline transfer
Iam waiting for my landline to be transfered from Verizon to Xfinity I called several times it has been over 10 days still no transfer what is the problem I better not get charged for this
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Thanks for reaching out through Xfinity Forums, @user_mak5f5. We would be happy to help you with checking on your billing details to ensure you are not being charged incorrectly for equipment. I see you sent over a direct message. We will work with y
Returned equipment and closed account but still being charged
I returned equipment and was told my account has been closed yet I'm receiving messages that I owe money I wasn't under a contract for MONTHS before returning and I can't afford them to keep charging me money and I have no access to the account because IT HAS BEEN CLOSED THE DAY I CAME IN.
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Hi there, @thisbryanguy001! You are at the right place for further assistance with your service. We can open a damage complaint ticket for you to address this. Please send us a direct message with your full name and complete service address to &ldquo
Repeated equipment damage during thunderstorms — need property damage investigation.
Hello. I need to open a property-damage investigation regarding a possible grounding/bonding or surge issue involving the Comcast coaxial service to my home. During thunderstorms and associated electrical surges, I have experienced repeated equipment failures involving Comcast equipment and connecte
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@user_sxtx5x Hello I applied for Xfinity about a couple weeks ago and didn’t really hear contact back about approval for my account so I just didn’t use it I used another plan. Now I have bills coming in with an account balance I don&rs
Account
Hello I applied for Xfinity about a couple weeks ago and didn’t really hear contact back about approval for my account so I just didn’t use it I used another plan. Now I have bills coming in with an account balance I don’t even use and it even says I have a internet machine I never even received
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My plan
Yes, I wanted to know how much it would be just for the Internet and to get rid of the cable box I no longer need it and I also want to know about the other thing that’s on my bill for the other Internet box. I don’t have that. I haven’t had that you guys told me you were gonna take care of it and y
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Customer Service
Thank you for bringing this to our attention @user_176464! I understand you need to look into canceling your services due to the information from your building management, but I want to make sure we explore all options first. Could you provide a
XfinityQuemekia
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Internet
My building originally told me that they have it set up for Xfinity but they have since told me they do not so I need to cancel my services.
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