Xfinity Community Forum

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I can't get emails on my android phone

I can't locate the xfinity app anymore. It's disappeared from my apps

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Devices

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Loyalty retention

Trying desperately to reach loyalty retention department

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Customer Service

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Cancel my order

I don’t need it in this address we already have xfinity

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Customer Service

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I fell for this email, never received the discount. When I called, and actually esculated to the "loyalty department" I was told that this does not exsist. Just be careful.. they are trained to misinform

user_vsgqi5

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9 hours ago

to the conversation:

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Customer Loyalty Email

I received a loyalty discount email in December that stated my current promotion rate would be extended one more year. My first bill was just processed and my rate increased from $38 to $100. I contacted customer service and was told the email was a scam. Then offered me a new plan at double what I

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Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?

XfinityEva

commented

9 hours ago

to the conversation:

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Voicemail

Why can’t I check my voicemail from the site anymore??

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Thank you for reaching out to us here. I am sorry to hear about that issue with the planned maintenance. Those scheduled events are normally posted on your Xfinity app ahead of time. We would be able to make adjustments from here for the time without

XfinityJohnG

commented

9 hours ago

to the conversation:

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Never received notification of scheduled maintenance

Unplanned and not notified of maintenance OUTAGE I am not too happy with the monopoly game being played with internet customers. I work from home for the City of Seattle and I was never notified of an all day maintenance outage. My internet has been down all day and I have missed a full day of work

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Hey @user_4s19s3. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and verify the requested account changes. Please send a direct message by clicking the chat icon in the upper right cor

XfinityDemitrius

commented

9 hours ago

to the conversation:

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Request cancellation confirmation

Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.

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esculation

I called concerning an increase in my monthly bill and was offered a promotion which I signed and agreed too, when getting the notification of my upcoming charges the promotion was not applied. I called to address and was notified that I was misinformed by the previous rep and Xfinity could not hono

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Customer Service

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user_ds29a1 I'm terribly sorry for the experience you've had and the confusion around plan changes. For clarity, it is correct that the prepaid NOW Internet plans would not allow additional postpaid services such as TV, phone, home security, or Xfini

XfinityThomasD

commented

9 hours ago

to the conversation:

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Loss of promotion as result of FCC Complaint after changing internet

I have been with Xfinity over 40 years. On or about Jan 7, 2026 I called Xfinity to see if I could reduce my monthly bill. I have a legacy plan with cable, internet and voice.Before switching I reiterated many times that I did not want my services to be reduced and that if I did not like the new pla

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There is no bell icon on this page.

user_y80v3m

commented

9 hours ago

to the conversation:

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Broken utility box

There is broken utility box behind my house. I need someone to come and take care of it. Thanks

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There is no bell icon and no direct message icon on this page.

user_y80v3m

replied

9 hours ago

to the conversation:

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Broken utility box

There is broken utility box behind my house. I need someone to come and take care of it. Thanks

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Hello @user_2lu2hh I would like to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this

XfinityKam

commented

9 hours ago

to the conversation:

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Final Bill for Xfinity Mobile

I want to know my final bill for xfinity mobile because i have cancelled all xfinity I thought. I have a different WiFi and mobile service. Do I owe anymore to xfinity?? I’ve tried to get into my mobile account. You’ve sent me codes and when I try to use them they’re invalid. All i want is to know w

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File a Formal Complaint

My experience with the billing agents has been horrendous. I've been online and on the phone with several agents about the past due balance on my account. None of the agents give me the same information and one of the agents actually gave me a fake ticket number and false information about my balanc

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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U

Never received notification of scheduled maintenance

Unplanned and not notified of maintenance OUTAGE I am not too happy with the monopoly game being played with internet customers. I work from home for the City of Seattle and I was never notified of an all day maintenance outage. My internet has been down all day and I have missed a full day of work

Question

U

Never received notification of scheduled maintenance

Unplanned and not notified of maintenance OUTAGE I am not too happy with the monopoly game being played with internet customers. I work from home for the City of Seattle and I was never notified of an all day maintenance outage. My internet has been down all day and I have missed a full day of work

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Customer Service

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caller ID name

My husband's phone comes up with a name that is not his on caller ID. I recently purchased a new phone through Xfinity for him and hoped that might update to the correct information but it hasn't. When I mentioned it to a couple of Xfinity employees during phone calls, they stated that his name was

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Devices

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user_uj19jn Hello, to change your Xfinity WiFi network name (SSID), open the Xfinity app, select the WiFi tab, tap WiFi details, then choose Edit WiFi settings to update your network name and password. I hope this helps!

XfinityVictor

replied

9 hours ago

to the conversation:

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WIFI service

I want to cancel my WIFI service immediately

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user_1evphj Hi there! Our team would be happy to help with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the to

XfinityAirelle

commented

9 hours ago

to the conversation:

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Canceled service but it’s all still working

Hi, I canceled my Internet service, effective this past Saturday, but everything is still on and functioning. I own my own modem. When I called I was told it would take 10 days to get the cancellation effective. Can this cancellation happen immediately? Thank you in advance for your reply.

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I want to change my WiFi network name.

user_uj19jn

replied

9 hours ago

to the conversation:

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WIFI service

I want to cancel my WIFI service immediately

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Canceled service but it’s all still working

Hi, I canceled my Internet service, effective this past Saturday, but everything is still on and functioning. I own my own modem. When I called I was told it would take 10 days to get the cancellation effective. Can this cancellation happen immediately? Thank you in advance for your reply.

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Customer Service

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