Xfinity Community Forum

Customer service

I just wanted to leave a great review on 3 nice gentlemen at the xfinity location in Weymouth.. Omar, Eddy and Jojo went above and beyond to help me with my trade in and transfer the service over to the new phone etc.. it was a lot that I needed done for my account and they patiently helped me with

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Xfinity Compliments

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@XfinityDemetrise it doesn't include espn+?? Just tried to watch and it says i need a subscription

user_g16vax

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7 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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user_d9zqb9, Hi there! Thanks for taking the time out of your Friday to reach out. I can certainly understand the confusion caused, especially after taking the steps to secure your 5‑year price guarantee. You were told to expect a credit during that

XfinityGabriel

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7 hours ago

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Credit from unused service

Spoke to Xfinity rep last month we finally got me locked into a 5-year price guarantee unfortunately it takes canceling service and resigning up to get locked into a 5-year promo was told I would get the credit back My bill for you service was only for 3 days then I was informed I would not receive

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Greetings, @user_8axj1y! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you received a bill after canceling your service, but you have def

XfinityJamesC

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7 hours ago

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Billed after cancelling

I cancelled my Xfinity last month and was still charged for the next month. Now it’s telling me I have a bill coming next month. This is ridiculous and very predatory. I am no longer a Xfinity customer and haven’t been for a month.

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Credit from unused service

Spoke to Xfinity rep last month we finally got me locked into a 5-year price guarantee unfortunately it takes canceling service and resigning up to get locked into a 5-year promo was told I would get the credit back My bill for you service was only for 3 days then I was informed I would not receive

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Customer Service

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user_gya7tm, Thank you for reaching out to Xfinity Support. Can you tell me what troubleshooting steps you have taken so far? A good rule of thumb is to reboot your modem by unplugging it for 30 seconds. If you continue to have speed issues, let us k

XfinityAngie

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8 hours ago

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Lower speed then purchased and connection drops

Hello, My plan is for 1gig of speed but recent speed tests across all my devices are showing around 90mb download speed and similar upload speed. I have tested this on multiple computers, reset my router and personal modem many times, and updated firmware on the netgear router. I have noticed that t

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I also did all of the steps and I get it back and then just lost again

soccermom6

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8 hours ago

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Problems accessing email from my iPhone 16 Pro Max

Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i

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thank you that worked. Yes, it is prompting me for my password multiple time but it works.

user_StephenE

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8 hours ago

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Blocking email access from Starlink

When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or

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Hello @user_2ie47n, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues with your cable service. I know how frustrating it can be when you’re just trying to relax and enjoy some TV time. Have you had a chance

XfinityMarshante

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8 hours ago

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Cable tv issue

Screen flashs in and out

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Cable tv issue

Screen flashs in and out

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Customer Service

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Billed after cancelling

I cancelled my Xfinity last month and was still charged for the next month. Now it’s telling me I have a bill coming next month. This is ridiculous and very predatory. I am no longer a Xfinity customer and haven’t been for a month.

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Billing

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user_mvwp1o Hi there and Good Morning! Thank you for using our Forums to contact us and I am sorry to hear about the trouble you have been running into trying to address your moms connection issues. We are here to help and we are glad we have the cha

XfinityJorge

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8 hours ago

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I need assistance for my mom

Hi, my name is Nena. I live out of state (North Carolina), my 78 yr old mom who lives in florida recently had work done on her roof. Ever since the roofing has been fixed she has complained that her internet isn't working. Both her and I have called customer service several times to try and get an a

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Thank you for reaching out I will give this a try

user_xi6t43

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8 hours ago

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Need Proof of outage

I am 100% work from home and had an outage today. I did not receive any notification of the outage via text or email. I started my call to xfinity at 4:30 today, trying to receive help to get proof of the outage in the form of an email or a text and after 2 hours on the phone and 5 people later, I a

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I need assistance for my mom

Hi, my name is Nena. I live out of state (North Carolina), my 78 yr old mom who lives in florida recently had work done on her roof. Ever since the roofing has been fixed she has complained that her internet isn't working. Both her and I have called customer service several times to try and get an a

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Customer Service

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But, I think that's ok with me. I only need ta 2nd email addy to log into Amazon. That's it. Am I wrong?

user_795289

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9 hours ago

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Set-up a 2nd email address

Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon. I can't find how to do that!

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user_pm01bs Thank you for reaching out to Xfinity Support. If you had a credit applied to your account, you may not see it until your next billing statement, depending on when it was applied.

XfinityAngie

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9 hours ago

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Billing

I believe I had a three dollar credit on my account. Therefore my current bill should be about $78 as opposed to $84. Can someone please check into that

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Billing

I believe I had a three dollar credit on my account. Therefore my current bill should be about $78 as opposed to $84. Can someone please check into that

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Billing

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Hey @ccrider2262 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email. I would be more than happy to offer my assistance looking into this

XfinityJanelle

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9 hours ago

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Email

My email has disappeared. How do I retrieve it?

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Email

My email has disappeared. How do I retrieve it?

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Email

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Sorry we could not be of more assistance. We appreciate you reaching out to us. Let us know if you get it figured out.

XfinityMatthew

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9 hours ago

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I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock

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