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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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X1
I am a single mother of two kids. I do not make enough to pay all my bills and this bill is almost $200 and all I do is use Wi-Fi. Why is it so expensive Note: This comment was created from a merged conversation originally titled Billing
Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r
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Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r
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Xfinity Compliments
Accepted Solution
@user_925bbf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
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HBO Max is the only channel where we experience buffering when we watch through the Xfinity app. All other premium and streaming channels seem to be fine. We are having a hard time watching the various shows we want to enjoy on HBO.
Buffering om hbo max through xfinity and sony smart tv help
Hdo max stutter and bufferring only on hbo max
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Accepted Solution
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
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Customer Service
user_hmlkg3 Hi there! Thank you for posting this here in case others experience the same thing! This is excellent information! We're glad you're up and running again!
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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I pay to much for this bill this has been a issue for almost a month with new correction in place im contacting the better business bureau as this company should be providing some type of credit for the inconvenience
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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I completely disagree, in fact its a lie, that Xfinity can not do a better job on Xfinity phishing emails. It is not hard to read the subject line and if necessary the contents of the email and quickly determine it is phishing. They just
How can Xfinity's spam and phishing controls be soooo poor?
Does Xfinity not care about their own integrity? I get so many phishing emails from people pretending to be "Xfinity"... the company's programmers cannot be that inept, can they?
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Hi josh_5150! We appreciate you taking the time to reach out on our Xfinity Forum regarding these service/billing concerns. My team would be more than happy to look into this on our end and provide any further support. Please send us a Direct Message
Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation
Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation Body: Hi, I'm a 23-year Comcast retiree with multiple unresolved issues stemming from an unauthorized account change on April 22, 2026. Customer Solutions partially restored services on 4/25, bu
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land line has static and I can't receives incoming calls
land line has static and I can't receives incoming calls
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Home Phone Service & Equipment
Hi user_udhnb5! Thanks for joining and visiting our Xfinity Forum. We appreciate you being a customer with us, so it's upsetting to hear about the lack of proper support you've received. Please know my team is always here to support you. We would be
Tv and internet issues
On May 22 after many frustrating mins to get to speak to a human. After spending an hour on the phone with an agent yesterday and paying my bill in full I still had no tv or internet service. As a result I was late for work and also had no access to my alarm system which was extremely frustrating an
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Customer Service Survey and Review
So to start off I first soke with Yogesh to help lower my bill as my bill was getting high and he was able to lowering it down to something I liked, very nice and professional and helpful I would say. Also this ,morning while needed help with my Peacock Premium Subscription as i am a Platinum Member
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Xfinity Compliments
Tv and internet issues
On May 22 after many frustrating mins to get to speak to a human. After spending an hour on the phone with an agent yesterday and paying my bill in full I still had no tv or internet service. As a result I was late for work and also had no access to my alarm system which was extremely frustrating an
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Xfinity Compliments
Hi there. Thank you so much for reaching out on Xfinity Community Forum. I'll be happy to assist. Are you experiencing this issue during a specific time of day? Also, have you tried to connect via WIFI so see if the service improves?
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Unable to get voice number activated and incorrect number removed
three agents promise to port correct number. finally see correct number on plan but incorrect number still shown and active. unable to get anyone to remove incorrect number and activate correct one. 72 hours every time and 20 days into the issue. no voice phone since 5-5-26 due to their failure to r
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Home Phone Service & Equipment
Thanks for the information but I don't need instructions on how to add emails to anything or any service. I have been a computer tech for 35 years. I just want my Comcast emails to be able to go through, especially to the servers I work with.
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Accepted Solution
Thanks for the reply, XfinityJon. I managed to fix the problem. The complaint still stands regarding the nonsense tactics used by xfinity customer service. Time is short and it's beyond ridiculous to have to battle with a representative to ge
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How to complain about Xfinity Customer Service?
I have seasonal plan. I am unable to start up internet for the season via the web site. First I try logging in with iOS Safari -- simply loops back to the 'enter your login id page. Okay, let's try Firefox on iOS -- after logging in and navigating to /seasonal, I'm greeted with error: unable to proc
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