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Cancel My Xfinity Services
IF I cancel my Xfinity internet services, will my e-mail accounts still remain active and accessible? I see responses from about 4 years ago, want to make sure this is still the same policy.
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You are very welcome, I apologize that we don't have any further settings that would change what you are seeing. If you need anything further please let us know.
Requested verification calls not coming through to my phone
“Why are automated verification calls I specifically requested going straight to voicemail without ringing? Is your spam screening intercepting them?”
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Existing Gigabit customer requesting review of current all-inclusive pricing
I'm an existing Xfinity Gigabit customer currently paying $85.25 per month, including a separate $10 xFi Complete charge. I've contacted Xfinity support multiple times requesting an account-specific review of current Gigabit pricing, particularly newer plans that advertise unlimited data and WiFi eq
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Billing
long term outage
On 10/21/26 an Xfinity technician came to my residence and restored my service. I'm not here all the time , but I noticed there was an issue months ago when I would try to log on to my camera. I notified Xfinity a number of times but could not follow through due to the fact that I would not be prese
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Customer Service
Thank you Janelle, but I have been there done that. It really doesn't solve the problem. Thank you anyway.
Requested verification calls not coming through to my phone
“Why are automated verification calls I specifically requested going straight to voicemail without ringing? Is your spam screening intercepting them?”
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Hi @user_rxvumk,Thanks for bringing your inquiry to us. I'd like to clarify that the account change process only changes some things, and many other bits of information actually need to be changed by the requestors. There should have been some additi
Account Owner Transfer
I completed the account holder transfer form over a month ago to remove me from an account at a previous address, and received an email that the ticket was completed. Yet, when I login to my Xfinity app, I am still the owner of this account and still get email and text updates about the bill. What w
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I'm having the same issue - do you have a fix for this xfinity?????
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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The Samsung Stream redesign makes everyday navigation much harder. Go back to the previous version
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_03ei5r I can see how that would be frustrating, especially when you’re just trying to get your bill paid. This can sometimes happen if you’re signed in with an Xfinity ID that doesn’t have the appropriate permissions for t
Billing
I’m trying pay my bill but it keep taking me to a restricted section then saying it’s a problem on yall side
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Tried to download Xfinity app in Google says your device is not compatible with this version. ... If you are trying to install the app on an phone running a version of Android below 12 (see Google Play "About this app") or an Apple device below iOS
Unable to download app
Tried to download Xfinity app in Google says your device is not compatible with this version. How can I get the app for my phone? Thank you
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Ok! We'll need to take a closer look at this for you and see why this is happening with Firefox. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corn
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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Hi there, Thanks for reaching out to us on the Forums! We know how frustrating it is to try to issues you are having with your service. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Emplo
Recurring T3/T4 Timeouts, SYNC Failures, and UCD Errors Since August — NETGEAR CAX80 / Xfinity
I'm looking for some technical assistance with recurring connectivity problems on my Xfinity internet service. I've been experiencing intermittent internet interruptions, packet loss, and latency spikes that interfere with working from home, especially when using a corporate VPN. I'm using a NETGEAR
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Hi there, and thanks for taking the time to post here on the community forums, user_t27asm! It is possible that there's something wrong with the sensor, but to rule out the possibility of a bad batch, were the replacement batteries all from the same
Battery has been replaced and the app and keypad still show low battery.
I have replaced the 2450 battery twice and the window sensor is still reporting low battery to the app and keypad.
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@user_ka6mps You're in the right place for troubleshooting, and we can schedule a tech to come out! Can you tell us more about what's going on with your Wi-Fi system? Are you having drops, is the connection out completely, is the connection slow?
Scheduling appointment
I need to schedule an in-home technician to inspect my Wi-Fi system and Xfinity pods. I've been unable to reach a representative by phone or live chat, and callbacks are unavailable. Please help me arrange a service appointment.
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@XfinityBenjaminM Yes. Edge works fine.
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Internet issue since 10/15
Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I’m trying pay my bill but it keep taking me to a restricted section then saying it’s a problem on yall side
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user_7d3xr5 We can take a look and see if it's still on your account. Please send us your full name and address to us via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Star
Calm app
I can’t find the calm app code for 4 months free with my membership. I saw it but it disappeared.
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I am the author of this original post. I did the direct message to xfinity support as requested, but I have not heard anything. It would be great to know if Xfinity is actually working on this serious problem. And as another person comme
user_usr176
commented
15 hours ago
to the conversation:
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Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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