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I’m having same issue with peacock
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
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Hello, user_c2d! Thanks for bringing this important issue to our attention regarding the dropped calls you've been experiencing. I know how important it is to ensure you do not experience interrupted calls. You have reached our Digital Care team who
Phone calls dropping/no signal
My calls drop in the middle of calls or the caller automatically gets voicemail and my phone doesn’t ring at all. I have reached out to Xfinity but only get the chat assistant. I want a real person!! This is so frustrating
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I’m having same issue only with peacock
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
Question
That's definitely unfortunate to hear that you were told something was going to happen and it didn't @user_ibw95g, I would definitely be frustrated by that as well. Our team will be happy to circle back with you tomorrow evening to see how the appoin
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Getting scammed on a trade-in
I completed my trade-in within a week of getting the return label sent to me by Xfinity and am pretty much scammed out of $700. USPS tracking for the device shows it was lost since November and they refuse to approve a claim on the device. Xfinity has had multiple open tickets with me regarding this
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Devices
Hey there rshustitzky, thanks for taking the time to post on our community forums! While the change to Yahoo Mail is encouraged, it is not mandatory, so you can continue to use your email as is if you prefer. This is an upgrade we are offering custom
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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I did not receive a reply. Thanks
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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Thanks for your response, user_mo75oj. We replied to your private message on DM. Would you mind meeting us there again? Thank you.
Emergency damage claim treated like it's nothing
On Tuesday, February 3, 2026, a crew contracted by Xfinity was working on my street, including my yard. They seemed to do what they needed to do then left. Late in the evening Thursday, February 5, 2026, my washing machine shut off before it finished its cycle. I walked into my master bathroom on th
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Hi there, @user_cy09jv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service. Please be assured you reached the right person
no phone service with new modem
I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!
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As an added bonus, I have now received 16 unwanted robo-texts referring me to courses of action that have NOTHING to do with my issue. As well as two additional call backs to tell me that they are unable to help me further...maybe they should have an
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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I log in to Peacock with the same email address as my Xfinity account. When I do, it says I am not currently subscribed to any plans.
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
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Hello @user_1smcw3, thank you for reaching out on our community forum. I would love to take a look at everything for you and see where we are in the process of getting that line placed. Please send us a direct message with your full name and address
Bury Line
Hi, I recently moved into a new residential property and did not have internet service available at the time of move-in. Xfinity sent a technician on January 18, 2026 to inspect the property. The technician determined that the existing cable was defective. He also advised that running an overland ca
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2gb Internet promotion issue
Xfinity just became available in our neighborhood, and I signed up during the holiday promotion to lock in the 2gb for 5 years. Got all excited as I've been working on computers all my adult life and have 3 adult kids living at home gaming so to have fiber 2gb to the house was just what I needed. Fi
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Customer Service
I removed any personal information from the chat transcripts... I actually took the time to look through them carefully. Did I miss something?
No Show with No Communication for installation appointment today
Summary: - I cleared space in my closet (where the cable comes in) and stayed home for a scheduled installation appointment (they said I couldn't do a self install due to the setup in this apartment). - No one showed up, and no one told me they weren't coming. - Website said I had a scheduled appoin
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@user_ssu9z9 Service is usually restored within the hour after payment is made. Have you attempted to restart the modem and cable boxes within that time? Let us know if you're still having service issues.
Live agent
I made payment arrangements and paid the required 50.00 to have my service reinstated
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Coax installation
What would I need to do to get a technician to install a coax outlet
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Customer Service
Order new Xi6 4K box
Hello, I would like to order a new 4K Xi6 CATV box to be shipped to my home. I went to a local Xfinity store and they told me that are out of stock.
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X1
@CommonUnhappyCustomer @XfinityEmilyB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
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Hello, I need to correct you on your last point: I DID NOT uninstall and reinstall the APP!!! We only discussed it, and I was hesitant to do that unless a last resort. I ended up doing NOTHING, and the problem corrected itself! So again, uni
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Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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