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ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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Channels and Programming
This is one of the first things I did about 2 weeks ago. I did check though and there are no updates. I did see some connection improvement with the extender, but my issue is not resolved. I am hoping that the Xfinity Pro service and t
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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Melinda, I sent something to you and support but I don’t know if what I did was right or not.
Mobile Protection Plan
I have asked now SEVEN times that Comcast cancel the $19 protection plan on my mobile phone. It disappears for a month or two then shows up again forcing me to live agent chat with people who barely understand English! Ive been assured every time that the plan would be removed but there it is yet ag
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this phone is my husband's iphone 17. Not my iphone 15. So sign into my iCloud Account([Edited: "Personal Information"]), I can't fine my iphone 15.
Regarding Trade-in activation lock issue-order( [Edited])
Hi team, I received the email about my IPHONE 15 Trade. You checked the phone and showed the IPHONE LOCK is still active. That means I didn't turn off " IPHONE FIND". Then I have checked my iCloud account ([Edited: "Personal Information"]), and the trade-in iPhone is NOT listed under my devices at a
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Regarding Trade-in activation lock issue-order( [Edited])
Hi team, I received the email about my IPHONE 15 Trade. You checked the phone and showed the IPHONE LOCK is still active. That means I didn't turn off " IPHONE FIND". Then I have checked my iCloud account ([Edited: "Personal Information"]), and the trade-in iPhone is NOT listed under my devices at a
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Devices
ARE THE LIGHTS ON THE STORM READY WIFI SUPPOSED TO BE FLASHING?
I moved the storm ready Wifi the other day and noticed that the white lights the modem and the power supply are flashing continuously. Is that normal?
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Your Home Network
Hey @user_30itu2. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please kn
Nfl network
The only reason I have continued with xfinity is I have enjoyed what I pay for(even though it is higher than others I have gotten qoutes for) but losing the nfl network may be it for me. If they cannot get the service back before the season starts we may have to got with a different service provider
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Nfl network
The only reason I have continued with xfinity is I have enjoyed what I pay for(even though it is higher than others I have gotten qoutes for) but losing the nfl network may be it for me. If they cannot get the service back before the season starts we may have to got with a different service provider
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Customer Service
@EG Thank you! @user_a4l2im I completely understand how frustrating service interruptions can be, and I appreciate you checking on this. We know your time is valuable, and we appreciate the feedback. For planned outages, credits aren’t applied auto
Why Xfinity cannot make automatic refunds for customers experiencing planned outages?
Regarding Xfinity customer service: A number of families, including my own, in my neighborhood received notices every day for a week (Monday through Friday) that service would be interrupted due to scheduled work on the network. When I contacted Xfinity to request a credit, the representative initia
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Got it, thanks for confirming, and for providing all the troubleshooting steps you've taken so far, @user_x9pwvv. I'd like to do everything I can to help with the connectivity issues you are experiencing. Please send a direct message including y
Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps
We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to
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Hello @krv123, and thank you for reaching out to us on our Xfinity Community Forum. We’re truly sorry for this experience, as that’s not what we want for any of our Xfinity Mobile customers. I understand how frustrating it must be to have
Mobile Protection Plan
I have asked now SEVEN times that Comcast cancel the $19 protection plan on my mobile phone. It disappears for a month or two then shows up again forcing me to live agent chat with people who barely understand English! Ive been assured every time that the plan would be removed but there it is yet ag
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@bcau Comcast is in the process of getting out of providing email as a feature of their accounts. This started in June of 2025, and is expected to continue throughout at least the remainder of 2026. If you decide to do the transition to
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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user_b21wfi Thank you for confirming. You will need to submit a ticket through https://xfinityoncampus.com/login for managed Wi-Fi connectivity issues. You can learn more here at XFINITY Community WiFi. Let us know if this helps!
New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
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Let's take a look here, user_efe728. Could you please send our team a Direct Message with your name and service address? To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New mess
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
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@XfinityDilary no not at all :(
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
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@user_ce8502 Hello! As someone who enjoys using the Xfinity Stream app on my Roku I know how important it is for it to be working. Have you confirmed that your Roku was up-to-date? And the Xfinity Stream App?
XfinityKam
commented
19 hours ago
to the conversation:
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error: TVAPP-00600
all night long, app on roku keeps buffering and getting above error
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