Xfinity Community Forum

user_mee3bv, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct

XfinityAngie

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9 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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i was there, said i needed a name to send it to.

user_403njn

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9 hours ago

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Misappropriation of funds

[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha

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We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?

We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?

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Customer Service

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I just looked up the definition of "misappropriate": ( of a person ) dishonestly or unfairly take (something, especially money, belonging to another). I didn't say "stolen" just taken unfairly and placed somewhere it was not supposed to be. None of t

user_403njn

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9 hours ago

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Misappropriation of funds

[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha

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Hello, @curtmont Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the

XfinityThomasC

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10 hours ago

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Unable to pay our bill online for over 12 months

We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca

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I am having the same problem, can’t pay online or at in store kiosk. Lady in store said I could pay cash, but I will cancel everything ( cable, internet, land line and cell phone) before I do this.

curtmont

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10 hours ago

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Unable to pay our bill online for over 12 months

We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca

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Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund

I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then

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Customer Service

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Internet Bill $80

On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this

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Billing

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@markdud Thanks for reaching out to us, for the Xfinity accounts that are separate addresses you would not be able to combine those into one bill. You can however manage multiple accounts as this link https://www.xfinity.com/support/articles/

XfinityOrlandoM

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10 hours ago

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Combine Households

Hello, My partner and I maintain separate homes. Would it be possible to combine billing of the two households into one bill? We are also interested in moving our mobile phones from Verizon to Xfinity and combing the billing there as well. Are there any discounts for multiple lines and multiple home

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Combine Households

Hello, My partner and I maintain separate homes. Would it be possible to combine billing of the two households into one bill? We are also interested in moving our mobile phones from Verizon to Xfinity and combing the billing there as well. Are there any discounts for multiple lines and multiple home

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Billing

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Hello OGVampire thank you so much for taking the time to reach out here via our Xfinity Forums, and for sharing your experience. Based on how you've described the situation, the address does have a service block for collections on it, which will req

XfinityAlfonso

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10 hours ago

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Customer Sales Reps Lying About Us being able to have service

Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m

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Ok, this is turning into a real joke. This is what the email says: Questions? Call [Edited: "Unverified Phone Number"].Thanks for being with Xfinity! I just called the number on the email, and it sent me to the Verizon conference call. I tried twi

user_mee3bv

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10 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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Thank you. There is, I will try to call it.

user_mee3bv

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10 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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@user_mee3bv Is there a number to call on the email since you are experiencing an issue accessing the link?

XfinityDena

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10 hours ago

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Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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deshawn8110, Hi there! Thanks for taking the time out of your Tuesday to reach out. As someone with a strict budget myself, I can understand the importance of cutting costs on your bill. You've knocked on the right door over virtual land. Our team of

XfinityGabriel

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10 hours ago

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Would like to remove HBO Max access from my current plan

Hello! I would like to remove HBO Max from my current Xfinity TV/streaming package and evaluate my plan to see where else I can cut the cost of my bill. Any help would be much appreciated. Thank you very much for your time.

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Good Morning, @rogham! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Can you attempt this link here to see if that removes the error when attempting to view the page?

XfinityAdrienne

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10 hours ago

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Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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user_403njn Hello. We can understand how upsetting this situation is, especially after spending that much time trying to get answers. Anyone would be frustrated if a payment they know was deposited isn’t showing correctly on their account. &nbs

XfinityAirelle

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10 hours ago

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Misappropriation of funds

[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha

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user_JKey Thanks for reaching out to us today on our Forums page for assistance. We are happy to help in any way we can. What are you needing assistance with today?

XfinityEricB

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10 hours ago

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Xfinity Help

Im so tired of trying to get a hold of Xfinity help, Impossible. I like the service, but the customer service..........well we all know how that is. Maybe its time to start looking for other options.

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Xfinity Help

Im so tired of trying to get a hold of Xfinity help, Impossible. I like the service, but the customer service..........well we all know how that is. Maybe its time to start looking for other options.

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Customer Service

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Hey @gallaj0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app and casting. I would be more than happy to offer my assistance looki

XfinityJanelle

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10 hours ago

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TCL Google tv

Xfinity stream app won't cast to a TCL Google TV. The Roku Xfinity app won't work either

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