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"reprovision" or "push the correct boot file" for my specific speed tier.
When testing my wired speeds I am only get 1/2. Could you check to see if this needs to be "reprovisioned" or "pushed to he correct boot file" for my specific speed tier.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Getting Started Kit
I never received an update about my Getting Started Kit being shipped or anything, just the confirmation email. I made my account and chose my plan on April 9th. It is now April 20th and I have not received any notification. It's meant to be a store-pick up. Can I just go to the store and resolve it
Question
user_wdi4ua, Thank you for reaching out to Xfinity Support. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
Cancellation of Services
I need to cancel my Xfinity subscription effective May 1, 2026, as I'm moving to a new apartment which already has a Wi-fi.
Question
user_772473, On March 31, 2026, Comcast’s agreement with E. W. Scripps to carry its programming expired. As a result, E. W. Scripps’s programming can no longer be carried by Xfinity or Comcast Business, including any related program
Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.
Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.
Question
Third party access is turned on. I can still access it on my phone
Cannot add connect to Mac mail app
All of a sudden I cannot connect to the Mac mail app. I have tried deleting and adding my account back to no avail.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation of Services
I need to cancel my Xfinity subscription effective May 1, 2026, as I'm moving to a new apartment which already has a Wi-fi.
Question
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best sho
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Cancellation of Services
I need to cancel my Xfinity subscription effective May 1, 2026, as I'm moving to a new apartment which already has a Wi-fi.
Question
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Customer Service
Hi there, @Mike230wd. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your water line. We can submit a damage claim for processing. Please send a direct message to us by clicking the chat icon in the
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet cutoff too early
I'm moving next week and got the new router shipped to me. I still have the old one and it's supposed to be cut off at the beginning of next week since I'm still in my old place but it was cut off today. I need help reconnecting it.
Question
Internet cutoff too early
I'm moving next week and got the new router shipped to me. I still have the old one and it's supposed to be cut off at the beginning of next week since I'm still in my old place but it was cut off today. I need help reconnecting it.
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Customer Service
I have done that already and still receiving the same results.
"reprovision" or "push the correct boot file" for my specific speed tier.
When testing my wired speeds I am only get 1/2. Could you check to see if this needs to be "reprovisioned" or "pushed to he correct boot file" for my specific speed tier.
Question
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
Question
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Customer Service
@Nepsa Our apologies we made you feel this way. I will share your feedback. Can you tell us more about what's going on so we can assist?
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
Question
I want to report a noise problem with xfinity modem
I have had two new xfinity modem models within less than a year. Both models have been making annoying buzzing noises. Last night I unplugged the modem. The old model didn't make any noise. My new modem is placed on the hard floor, there is no any obstruction for air flow, no dust on the modem. I co
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Customer Service
Hi there, @user_6vf22j. Thanks for reaching out to us here on the Community Forum. I'm super glad to hear you had a great experience with the tech. We would be more than happy to pass along your feedback, so they can be recognized for their efforts.
Leave a review
I was beyond happy about the technician who fixed my Wi-Fi he was quick beyond sweet and I can tell he loved his work he moved so very quickly and he didn’t take long im beyond pleased with my Wi-Fi I wanna thank him so much for his help
Question
user_rrdn7w Thanks so much for reaching out to us with your email concerns! You can check your Xfinity email at the following link https://www.xfinity.com/email.
I keep getting the run around with support,
For a few days now I have been trying to change my email passwords. Whenever I believe that I am getting there I get a message that this cannot be done. I have been repeatedly getting emails from mailerdaemon. The support system is a big waste. Please help! [Edited: "Personal Information"]
Question
I am looking into Verizon fios. Great offer using wifi for cable.
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Internet outage Aurora 80010 since 4/19/2026
Outage of internet since early yesterday morning. According to Xfinity repairs would be finished by 2 pm, then 950 pm. Still no internet as of 820 am, 4/20/2026. I work from home as a CSR, and lost 9 hours yesterday due to no service, and looks like that may be the case again today. What remedy does
Question