Xfinity Community Forum

@user_cr1awg wrote; I'm not sure how its a violation when I see dozens of references to doing just that from xfinity reps Did you miss this part in the link you posted? "To help maintain our forum design, we ask that you never send unsolicited/un

EG

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13 hours ago

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Cancel Account/Direct message

Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.

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user_xz7djq, Hi there! This sounds incredibly frustrating, especially having to deal with repeated issues and technician visits. I can definitely understand why you’d feel fed up.I’m really sorry to hear you’ve been dealing with thi

XfinityGabriel

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13 hours ago

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Do not.

Phones font work internet cuts out and have to have a technician out every other week. They lie on the phone in-store personal will agree.

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Hello @user_xqnjj4 have you been contacted or have you been updated about the ticket?

XfinityJosephA

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13 hours ago

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Missing property

And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le

Question

U

Do not.

Phones font work internet cuts out and have to have a technician out every other week. They lie on the phone in-store personal will agree.

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Customer Service

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Good morning @user_ml18z. I wanted to circle back here to confirm that after you spoke with Peacock support, you were able to activate your Peacock Premium XFINITY Reward. If you need anything else, please let us know.

XfinityRaf

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13 hours ago

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Your Xfinity account is already linked to another Peacock account?

I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".

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Awesome! Thank you for the update and we are happy to hear that. If the issue does come back let us know and our team is happy to help!

XfinityJorge

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13 hours ago

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Customer service help for missing channels

We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru

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I disconnected some of the wires going to and from my router when cleaning

I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b

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Home Phone Service & Equipment

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Hi there, @user_uox9yn. Sorry to hear you had service trouble. Any time the connection is down, it is certainly frustrating. You can request a credit using the directions located here : https://www.xfinity.com/support/articles/credit-xfinity-assistan

XfinityFrank

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13 hours ago

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Internet down for HOURS, want a refund

My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.

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I am sorry for the inconvenience @user_4i2ge8. Is there anything additional I may assist you with today?

XfinityDena

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13 hours ago

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NFL Network/Xfinity

Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m

Question

Lucy1999 Thank you for reaching out! I'm sorry to hear you were unexpectedly billed for unused TV services. However, our TV service plans are outlined as a separate billing lines, along with additional fees on customers billing statements. I would re

XfinityMartyR

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13 hours ago

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Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services

I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi

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Would you please expand on your comment?

EG

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13 hours ago

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wifi

Checking wifi status

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user_ftw6iu Hi there! We'd be happy to help. You can set up Auto Pay by signing in to your account through the Xfinity app or online. Once signed in, navigate to Billing, select Auto Pay, and follow the prompts to enroll using a bank account,

XfinityAirelle

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13 hours ago

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autopay

How do I set up autopay

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Not sure what changed, but I logged into HBO Max going through Xfinity and I’m in!! What I still can’t understand is why I couldn’t do that before and why it kept taking me right back to the login screen. Whatever magic you did, I’m back up and in bu

Nhnellybell

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13 hours ago

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Customer service help for missing channels

We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru

Question

Thank you for your quick response, Gabriel. I have restarted the Roku already; I have logged out of my MAX account in the past, but at this point, it won’t let me login never mind log out! Even though I do try to login it gets in that loop where I go

Nhnellybell

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14 hours ago

to the conversation:

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Customer service help for missing channels

We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

to the conversation:

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U

Internet down for HOURS, want a refund

My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.

Question

Hello, @user_ya0bh5. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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14 hours ago

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Peacock Activation

My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee

From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up

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Comcst doesn't feel the proposed plan is fair to them. ESPN wants the NFL network and RedZone to be included in the basic package just like ESPN. Comcast still want's it to be an extra charge to the customer just like it had been before Espn/Disney b

user_4i2ge8

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14 hours ago

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NFL Network/Xfinity

Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 hours ago

to the conversation:

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U

Peacock Activation

My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th

Question

Susancv2 I appreciate you letting us know about this exposed cable so we can open a ticket for your local technicians to have it safely buried. Please send us a direct message with your full name and complete service address to “Xfinity Support

XfinityEmilyB

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14 hours ago

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Cable needs to be buried

Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have

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