Xfinity Community Forum

Unexplained bill and billing dept is [Edited]

I called to find out why I have a bill thats reoccurring for 42.50 on my bill thats separate from my bill of 115 thats never reflected on the statement. Yall pocket 42.50 from an automatic payment that should have never happend for the last year. So why [Edited: "Profanity"] is it so hard to find ou

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Billing

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Cancel my Xfinity Internet service

I need help canceling my Xfinity Internet service. I moved out of my apartment and I am currently outside the United States. Please help me disconnect the service. Thank you.

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Customer Service

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The purpose of this post is to seek a solution and to see if anyone else had a similar issue.

user_2cp4m1

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7 hours ago

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Packet Loss, Jitter & Latency Issues

I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (

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Packet Loss, Jitter & Latency Issues

I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (

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Your Home Network

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Recurring inactive equipment charge

Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for

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Billing

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Thank you I completed it.

user_x3ookc

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7 hours ago

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Block an email address

I want to block an email address. How do I do it?

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Youtube isn't working

YouTube isn't working on fire TV yet it's working on my tablet why?

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Channels and Programming

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NOW Internet gateway is stuck in an orange/green blinking loop and dropping connection.

my NOW internet keeps dropping wifi on two different iPads. The light are blinking orange and green. Xfinity assistant just keeps telling me to turn off wifi and then back on which only works of a while.

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Your Home Network

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Thank you for this follow-on information, it will be very helpful as we assist you. To best address your concerns, we'd like to follow up with you 1-1. Please send a direct message by clicking the chat icon in the upper right corner of the p

XfinityAlfonso

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7 hours ago

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Double Billed and Want Refund

I opened an xfinity internet account and was told that I needed to mandatorily get a free mobile line. So, I signed up for that. Now I find out that I have been billed twice for the past 11 months - Once for my internet +free mobile account and once more for a separate mobile account I have been tal

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Hi, I've had this same issue for weeks at a time. I've been on the phone with Xfinity troubleshooting for hours and they ended with I need to get in touch with Google Messages (not sure how or where I do that). However, I will tell you if you

user_9lxocw

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8 hours ago

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Not receiving important group texts

I switched from ATT to Xfinity mobile about two weeks ago. I thought that the transition was seamless but then discovered that I was suddenly not receiving group texts from multiple threads. I completely missed two extremely important in person work meetings because of this. Everyone else in the gro

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user_h2kjne Hi there. We can understand why this experience has been so frustrating, especially while you’re already dealing with a move. From what you described, there are really two things we need to review: the pricing y

XfinityAirelle

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8 hours ago

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WORST SERVICE EVER

I am extremely disappointed with my recent experience with Xfinity. Moving is already an incredibly stressful process, and Xfinity made the situation significantly more frustrating by making it unnecessarily difficult to transfer my internet service to my new location. When I initially contacted Xfi

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It’s been a constant struggle since I got the device. It never set up right the light has been flashing orange since we first plugged it in. Never got it replaced and all the Xfinity techs I’ve called can’t figure out the issue

user_zu0ubg

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8 hours ago

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Modem with weak connection, not set up properly

My gateway has been blinking orange continuously since I installed it a month ago. The Xfinity app says the gateway is receiving 119% of my plan speed, but my actual Wi-Fi signal is extremely weak. I’m standing directly beside the gateway and my phone only has one Wi-Fi bar. A PC less than a foot fr

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Yes. I have been with xfinity support multiple times and escalated to a supervisor too - Here is the history . On Aug 2 2026, noticed I had been getting billed twice for the past 10 months. . Called xfinity on 08/03/26. (duration - 1 hour 30 mins)The

user_vp7yo7

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8 hours ago

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Double Billed and Want Refund

I opened an xfinity internet account and was told that I needed to mandatorily get a free mobile line. So, I signed up for that. Now I find out that I have been billed twice for the past 11 months - Once for my internet +free mobile account and once more for a separate mobile account I have been tal

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user_a99wdo and user_gol04h we would love ot help you to resolve these Xfinity Mobile Concerns. Please follow the directions below to reach us 1-1, so we can gather the proper account details. Please send a direct message by

XfinityAlfonso

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8 hours ago

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Im extremely upset with Xfinity mobile

Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill

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@user_babq7c Thank you for giving that a try. We can certainly take a second look here. Can you please send us a direct message with your full name and service address? To send a direct message: 1. Click "Sign In" if n

XfinityEva

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8 hours ago

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Existing customer paid $124 for high-speed internet service far beyond what it's needed

I just found out that my xfinity plan is I see xfinity is currently offering 300Mbps for $40/month to new customers in my area with a five year price guarantee. I'd like to stay with Xfinity and I'm hoping someone can review my account for any loyalty, retention or existing-customer offers that may

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user_wiujun Hi there! Thanks for using our Forums and for taking the time out of your day to let us know about the move. We are happy you are taking us with you and we are here to help along the way. Please send me a DM with your name and the address

XfinityJorge

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8 hours ago

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Moving

How do I transfer my service to my new address

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WORST SERVICE EVER

I am extremely disappointed with my recent experience with Xfinity. Moving is already an incredibly stressful process, and Xfinity made the situation significantly more frustrating by making it unnecessarily difficult to transfer my internet service to my new location. When I initially contacted Xfi

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Customer Service

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user_yfxbyu Thank you for taking time out of your day to bring your experience to our attention. My team will stick with you until this lost Trade-In is resolved. Please send us a direct message with your full name and complete service address to &ld

XfinityEmilyB

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8 hours ago

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Lost trade in

Did an in store trade in last year that was handled incorrectly by store staff. Have been tossed around from customer service back to the store back to customer service and just now to mobile care support with the same outcome which is nothing. Apparently the phone can’t be found even though I was p

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Moving

How do I transfer my service to my new address

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Devices and Equipment

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user_dbcqg8 Hi there! Thanks for contacting us and we are happy to work with you to help with your email concerns. Did you get an invitation with the invite askigng you to migrate? Please review https://www.xfinity.com/support/articles/yahoo-email-mi

XfinityJorge

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8 hours ago

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help with my email problem

I have Comcast email. I wish to accept the Comcast offer to convert to Yahoo email. However, my Comcast email account is not receiving email currently, so how can I know when the conversion to Yahoo is to happen? and what to do for it?

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