Xfinity Community Forum

user_r6epr9 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you haven't received a resolution yet. I would be more than happy to take a look and help with getting a ticket opened to resolve this for

XfinityBillie

commented

9 hours ago

to the conversation:

1

U

Your Xfinity account is already linked to another Peacock account.

I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the

Question

slypig Thank you again for the feedback and for taking the time out of your day to work with us. If you do desire to have any help or investigation completed on your account just let us know.

XfinityPeterH

replied

9 hours ago

to the conversation:

0

S

Bait and Switch

I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t

Question

user_iq8skz Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your account to make sure everything is in order on your account. To get started, please send a direct message with your full name and your

XfinityChristy

commented

9 hours ago

to the conversation:

0

U

Equipment

I closed my account because we moved out of state and returned equipment through UPS. I need to verify equipment was received. Thank you [Edited: "Personal Information"]

Question

U

Your Xfinity account is already linked to another Peacock account.

I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the

Question

•

Customer Service

11

1

0

U

Xfinity technician did not show up two days in a row

My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall

Question

•

Customer Service

16

2

0

user_2lm590 Adding the sender's email address to your Xfinity Address Book can prevent this issue from happening. You can find instructions here https://www.xfinity.com/support/articles/xfinity-connect-safe-list. Please let me know if this does not r

XfinityBrianH

replied

9 hours ago

to the conversation:

0

U

Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question

U

Equipment

I closed my account because we moved out of state and returned equipment through UPS. I need to verify equipment was received. Thank you [Edited: "Personal Information"]

Question

•

Customer Service

13

2

0

Thank you for reaching out here, and for your feedback. @Again is correct, if you are having issues with the Yahoo service there are options through them or third party apps to resolve any issue.

XfinityJohnG

replied

9 hours ago

to the conversation:

U

cancel yahoo email account

i hate yahoo email, can i get xfinity email back?

Question

Hi user_t7dci6! Thanks for taking the time to reach out on our Xfinity Forum. We value and appreciate you being a customer with us, and please know my team is always here to support you. My team would love to review this on our end and further discus

XfinityAmira

commented

9 hours ago

to the conversation:

0

U

Why bill is so high after being told that I was being credited a week

We were having problems with our TVs for months until it got to a place that we could no longer watch TV as the screen pixelated made it impossible to see what was on all the TV screens. The technician came out to the house as it was determined that there was something at the house causing the issue

Question

user_rsh0vu Apologies for misunderstanding. If your NOW Internet or Xfinity service is showing as paused, it usually means your Autopay failed, your account has an unpaid balance, or a specific device was manually blocked in your app. Have you checke

XfinityBrianH

replied

9 hours ago

to the conversation:

0

U

I just need our internet resumed.

We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, sai

Question

S

I’ll acknowledge that your latest response is at least closer to reality than the canned script you opened with — but let’s not pretend this situation was caused by a simple “disconnect” or “information surfacing issue.” That language is still minimi

slypig

commented

9 hours ago

to the conversation:

0

1

S

Bait and Switch

I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t

Question

O

Xfinity needs to have GSX tools for each agent

I’m not sure why all Xfinity agents give me false information about my device being unlocked when clearly the device is carrier locked to Xfinity I keep explaining to so many agents over the phone or via chat that my device is carrier locked to Xfinity and I explain to them what GSX means they have

Question

•

Devices

7

0

U

It happens when logged into Comcast and checking email via Comcast, and also happens in Outlook installed on my desktop and on the Outlook app. I have tried everything. If I could, I would send screen shots. I haven't been able to fix it for months a

user_2lm590

replied

9 hours ago

to the conversation:

0

U

Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question

U

I mean, it's obviously an API response that the front end doesn't know what to do with and it erroring out. But, there's no way around it and no obvious workaround.

user_rsh0vu

replied

9 hours ago

to the conversation:

0

U

I just need our internet resumed.

We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, sai

Question

U

Who said I got it fixed? A really great guy got me almost the whole way there then had to pass me to someone who promptly hung up on me. We still don't have it fixed.

user_rsh0vu

replied

9 hours ago

to the conversation:

0

U

I just need our internet resumed.

We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, sai

Question

user_2lm590 Thank yo for reaching out to us here with your concerns about your email! Can you please tell me if you are seeing multiple email address being sent to the Spam folder? Also are you using the Xfinity website to check your email or are you

XfinityBrianH

replied

9 hours ago

to the conversation:

0

U

Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question

@user_8j5lel I see that you have been given the steps to remove your phone from your Apple account (To turn off an Apple account on an iPhone you no longer have, use iCloud.com/find on a browser to erase and remove the device remotely. This removes

XfinityDena

commented

9 hours ago

to the conversation:

0

U

old iPhone turn off find my

i traded my old phone for a new one and turned off find my location. im still getting messages that i didn’t turn it off and if i dont turn it off they will cancel my current phone

Question

user_8rnsb5 Hello, thank you for reaching out on our Xfinity Community Forums. I’m sorry you had trouble getting through on the phone, I know how frustrating that can be when you just need a simple answer. The mailing address for payments can

XfinityChristy

commented

9 hours ago

to the conversation:

0

U

Xfinity Comcast address

I need the Xfinity Comcast address to mail a payment. I tried calling but the system wouldn't put me through to what I need

Question

@JR63 thank you for the update that you're going to be retrieving the deleted email. Once you're able to do that, and reach out the CSA team please let me know. I see that one of our awesome Forum Problem Solvers @BruceW was able to provide some help

XfinityJustinC

replied

9 hours ago

to the conversation:

0

Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

Question

U

Xfinity Comcast address

I need the Xfinity Comcast address to mail a payment. I tried calling but the system wouldn't put me through to what I need

Question

•

Billing

12

1

0