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Thanks for working with us over DM and allowing our team to address your concerns.

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Cancel internet service

Hello, I'm looking for some assistance with canceling internet service. Thanks

Question

Property Damage by Comcast repair truck.

A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th

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I used seasonal hold in April but we are still being charged the same amount .

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Seasonal hold

How do I put on a seasonal hold

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You can also make this change at https://payments.xfinity.com/methods.

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21 hours ago

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Update credit card info

Can’t find screen to update credit card

Question

Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

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where would that chat icon be?

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Customer service phone number

I need a customer service phone number

Question

Greetings @jieh51, thanks for performing those best practices. We can attempt some troubleshooting on our end. Please kick things off by sending our team a direct message with your full name and service address. To send a "Direct Message" to Xfinity

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question

I recommend that you reset the network settings on all affected phones. Also check that all the phones have the latest OS and App updates installed.

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Update credit card info

Can’t find screen to update credit card

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@user_o3w56x Thank you for dropping a comment in the thread that you were seeing an issue with email. Are you still having trouble?

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

@XfinityPeterH​ I followed your instructions carefully. I had no filters to remove, but I added one to send any mail received from my friend to my inbox; I also attempted to modify my spam list, but I couldn't seem to access it. Anyway, I sent yet a

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question

Hello @user_4ok7db Thanks for reaching out. Sorry to hear the remote is not working. Can you provide a little more information on what is happening?

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

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Try going to this link in a web browser to check email and if this method works; https://connect.xfinity.com/ I would also review the links below to confirm your email application is being setup properly; Be sure to read both. Set up your Xfinity Ema

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Can’t send email

I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone

Question

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