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Like my post says I am using an XFINITY XB7 right now and the XFINITY XB8 I had before was doing the same.
Next-Gen 2.5 Gb Symmetrical tier locked on 300 Mbps boot profile after multiple gateway swaps
Hello, I have the 2.5 Gbps Next-Gen Symmetrical plan, but my connection is completely hard-capped at an exact symmetrical 340 Mbps down and 339 Mbps up on my wired network. I have swapped my gateway three times this past week (currently on a brand new XB7). Frontline agents keep telling me 2.5Gb is
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Greetings @user_qawo71! I'd recommend logging into your Peacock, going to your Account Settings, and ensuring your primary language is set to English. Also, if you are streaming using a Xfinity cable box, you can clear the box's cache for third-party
Change Spanish speaking commercials on Peacock
Quite a few Spanish language commercials on my Peacock streaming platform. How do I change this setting?
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Hey @user_54mu5k, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help assist in creating the second account for you. Please send a direct message by clicking the chat icon in the upper right corner of
Add a 2nd home
Hi I already have an account with you, how do I add a 2nd home to my account with a different payment card? Thanks.
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Good evening! We appreciate you for reaching out to us on our forums @user_l7u4yn! For troubleshooting purposes, have you checked to see if there is a number lock enabled? We have a guide on turning off number lock here.
Phone number transfer
Try to transfer my phone number to iPhone to iPhone and will not transfer my phone number
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Hello @user_2k3d4y, and thank you for posting to the Xfinity Community Forum. You've come to the right place for help! We can assist with disconnecting an account. Before we get started, can you let us know how and where you returned the modem? If
Account cancellation
Hi I created this an account a couple of days before turning 18. It was never activated and the modem was already returned. I want this account to be cancelled so I am not charged. I have another account already activated with data that I do want to pay for.
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Thanks for your comment, user_gimlrt. I'm sorry to hear you're experiencing a similar issue. Is the problem with the activation? What happens when you try to activate?
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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Account Owner Change
I am moving out of my apartment and looking to change the xfinity account owner to my roommate. Sher is listed on the account as a manager but I need to transfer billing to her. Where do I contact Xfinity support for to change the account owner and billing?>
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Billing
Thank you for reaching out to our team about that reward redemption issue. I will be happy to check further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete add
Membership/Benefits Redemption Code
I need help getting my smartwatch redemption code reissued. The system consumed my one-per-account Membership Benefit when I claimed it, even though the promotional code was never actually used. Can someone in Membership/Benefits please verify the code was unused and restore/reissue the benefit. Tha
Question
Hello there, did you still need assistance with your mobile line?
Take a number from someone else account
i am trying to take my number from my parents account and add it to my own
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Internet intermittently disconnecting
TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming
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Your Home Network
Hey @Robert0F, Thank you for visiting our official Xfinity Forums Community support page. Location would need to be enabled in order to access the appropriate channels within each market. With location not being provided, channels would be restricted
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Hello @user_h27wo9, and thanks for sharing your experience here on the Xfinity Community forums! If you received an email indicating that a deposit is required after placing an order that showed $0 due today, it doesn't necessarily mean there was an
U know charges
Hi everyone, I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. There was zero mention of a depo
Question
Thank you for reaching out to our team here with your question. There are a couple of options available to change the name on an account. You can visit any Xfinity service center with the proper ID information to submit a request. We would be able to
How I can change the name on my bill
I want to know how I can change the name on my bill and add my company namemy bill
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Thanks for taking the time to post here on the community forums, user_t9r90u! Our team would be more than happy to review your account and make sure NFL Redzone is added. Please send us a direct message with your full name, name on the account (if di
To add the red zone How much is it? I had it last year why don’t I have it niw
I have beenTRYING to add The Red Zone??! Had it last year why don’t I have it now
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Unexplained June bill increase and live-chat failure — written help requested
My internet bill increased substantially in June despite no account, plan, or service changes that I made or authorized. The live-agent chat also repeatedly fails with “Unable to start a live chat session.” Please provide a written explanation for the increase, the applicable notice or terms, and re
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Customer Service
Stranded without a phone
My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded
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Customer Service
Hi there user_7cohpj, thanks for reaching out here on the community forums! I'm sorry to hear that you're running into issues when trying to join in conversation in group chats. To better idea of how to help, can you tell us what device you're using?
XfinitySean
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Text messages
A few days ago, I could send and receive group text messages, now I can't.
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