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ip location changed to new york area should be philadelphia?
any suggestions to get back to south jersey area where it has worked for many years? Thanks.
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Your Home Network
Wifi
I can’t connect some devices to my WiFi. Printer, generator, smart Keurig. My printer and generator have been connected before but I can’t connect now.
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Your Home Network
Hi there and welcome to Comcast @user_puqlzi. Thank you so much for being a loyal customer for 11 years! We truly appreciate your continued trust and for choosing us for both your internet and mobile services. Your loyalty means a lot to us, and I&rs
Deals for existing customer
I have been a customer for 11 years. I have both internet and mobile. What promotions can I get now?
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Also I never changed anything in Outlook after updating my xfinity password - do i need to change something in outlook now?
Email not working at all for 24 hours
Yesterday morning 9/16/26 my email account stopped working. I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app
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Deals for existing customer
I have been a customer for 11 years. I have both internet and mobile. What promotions can I get now?
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Billing
i never did change anything in the outlook account after updating my xfinity password - would that make a difference?
Email not working at all for 24 hours
Yesterday morning 9/16/26 my email account stopped working. I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app
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@user_g02fzv There is another post in which I have posted the step by step. Please try to find it. Good luck
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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Thanks - just got emails flowing again directly within my overall xfinity account. Now can't get them going again in my outlook
Email not working at all for 24 hours
Yesterday morning 9/16/26 my email account stopped working. I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app
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New Modem
I received the new modem box and tried to connect it, once I connect it, my tv, my computer, my phone could not connect to the internet, so I returned it back to the ixfinity store yesterday, I reconnected my old one and my internet was work, could you have sent me a defective modem?
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Your Home Network
@user_fbav4w Have you attempted to reset your Xfinity ID password since being unable to access your email through our connect portal?
Email not working at all for 24 hours
Yesterday morning 9/16/26 my email account stopped working. I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app
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@user_sb092 I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the "Direct Message" icon (upper right corner of this page)- Click the "Start new conve
Bulk account, charged money for installation even though received a defective router
I'm in an apartment complex on a bulk account. I was originally assigned to one unit and picked up my gateway, then was reassigned to a different unit before move-in. I called Xfinity beforehand and was told the original account had been closed and everything transferred. When I moved in and plugged
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transfer of ownership but the previous owner is still connected
My ex-roommate transferred her Xfinity internet account to me, and it is now in my name; however, her name is still showing up. How do we remove her from the account entirely? We have tried contacting Xfinity so many times, but to no avail.
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Transfer of ownership but the previous owner is still connected
My ex-roommate transferred her Xfinity internet account to me, and it is now in my name; however, her name is still showing up. How do we remove her from the account entirely? We have tried contacting Xfinity so many times, but to no avail.
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Sign-In and Account Management
Hi there and welcome to Comcast. Thank you so much for reaching out us today. What equipment are you wanting to get delivered to you?
Misdelivery
This is an unknown location for my equipment delivery Your Xfinity order has been delivered. Please let us know how we did: https://c.bringg.com/#/s/p7cNx6wG/&e=8 how can I get this corrected and get my equipment delivered to me?
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trying to add email to new ipad
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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Good Morning, @TerriB! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do completely understand wanting to ensure there is a seamless transition to Yahoo Mail after the migration. As far as their platform and wo
MS Outlook and Yahoo syncing after Yahoo migration?
I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and
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@papow @XfinityBenjaminM This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; • Click "Sign In" if that prompt is visible &nbs
Power Levels Causing Random Modem Hard Lockups - DOCSIS 3.1 DRW Violation
Hello, I am experiencing random hard lockups with my Arris S34 modem (3-4 times over the past week). A physical power cycle temporarily restores service. I checked my signal levels, and the physical line appears to be delivering an out-of-spec signal, causing a DOCSIS 3.1 Dynamic Range Window violat
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user_sloqh4, Hi there! Thank you for taking the time to share everything that's been happening. I can absolutely understand how frustrating this must be, especially when you rely on your internet connection to work from home and have been dealing wit
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Daily Connectivity and network issues after years of service with no problems
I am having long periods of no service after weeks of having random drops in service all day long. When we do have service now the drops are continuing to happen. Prior to the long periods of no service starting this week I had a tech out to fix the dropping issues. He tightened something in the wal
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