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MSG Network
Why doesn’t Xfinity carry the MSG network, this is ridiculous
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Channels and Programming
@user_ktglu0 Our team can help you with pricing. I see your direct message and will continue to assist you there. As a friendly reminder, Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Foru
Change bundle plan
I want to cancel my Xfinity TV service and keep my Internet service. Please tell me the Internet-only price before making the change.
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cancel service
Please cancel service since we have sold the property. Account [Edited: "Personal Information”]
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Customer Service
Greetings, @user_w430ms! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about these free line promotion issues, and I want to ensure you’re able to get i
Xfinity Mobile Billing
After years of receiving free for one year promotion emails and mailer ads, I finally added mobile. My first bill I was charged full price and an activation fee that was also supposed to be free. Apparently, due to me trying to add mobile last year even though the activation never went through and I
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Hi there and welcome to Comcast @user_xln2hh. I am sorry to hear that you are having problems with Roblox and Discord.You are in the right place and we are happy to assist you today. Now have you tried to release and renew your IP address?
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
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@user_3vzd5d I can help you with scheduling an appointment for your outlet. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at t
Xfinity assistant fails to schedule a technician appointment
I recently moved into a new apartment, and one of the modem wall jacks appears to be broken. I’ve tried scheduling an appointment through Xfinity Assistant, since apparently that’s the only way available, and it keeps getting stuck in a loop of “Sorry, something went wrong, please try again”. Accord
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@minskirkl That is a lot of emails! Are you trying to mass delete the emails or just delete the email address fully?
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
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@user_1qqvtv some features are only going to be available in the Xfinity app. What feature are you needing to change or edit?
Manage Devices
How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!
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@user_f14la0 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that this has been your experience and we would be more than happy to help you with reviewing the account further. Please send us a DM to Xfin
Disputed Xfinity Mobile debt sent to collections and damaging my credit
I need help with a serious billing and collections issue involving a closed Xfinity Mobile account. Xfinity sent an alleged $435 debt to collections even though I disputed the charge repeatedly over the course of several years and was told by multiple Xfinity representatives that the balance would b
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So I restarted the cable box as you suggested. There was a marginal improvement, and maybe I’m being generous with that description. Still not close to how fast my upstairs tv connects. Maybe I need a technician to come to my home and check it out?
Slow connection
My cable service is slow to connect, especially with streaming services. My tv upstairs doesn’t have this issue. What gives?
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Good morning @user_c6382f, and thanks for reaching out to us on the community forums, I hope this message finds you well. First I wanted to thank you for your continued service with us, we appreciate it. You have come to the right place for assistanc
Complete account review
I’ve been an Xfinity customer for 31 years and would like a complete review of my account by someone who can look at all of my services and promotions together. I currently have 2 Gig Internet at $130, Popular TV at $110.30, and Xfinity Voice, with a $40 three-product discount. I’m interested in swi
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Greetings, @user_wcmuq4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Pro order. You have definitely come to the right place for assista
No Confirmation of Xfinity Pro
Hi, So, my wifi says it's a strong signal but it can't reach a couple rooms in my house - internet is slow from a bedroom and my office, and my connection flickers constantly on Teams calls. A friend recommended I get extenders through you, and I found out if I upgrade to Xfinity Pro, I could get up
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@CapeCodHome Our team is here to help. First we need to determine whose email address the primary user is attached to you can use this link to locate the email address http://xfinity.com/getstarted If it's your granddaughter you will nee
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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Good morning @user_3bjigo, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. Our team works exclusively over social media, but we would be more than happy to assist you. Did you have a questi
Bills
Hello sir my name is [Edited: "Personal Information”] plz call me when you receive the text ok sir thanks
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Hello, @user_6803vy sometimes ETAs can change as our technician's work. But we'll always work to restore service and upgrade the network as efficiently as possible. You'll want to check the Xfinity app for updated communication. Once our techs have m
Internet
Out internet has been down all day. Now they are saying 9 pm. What is going on? Originally xfinity said it would be repaired by 1:30 then it was 6 now it’s 9. I’ve lost a whole day of work
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Greetings, @user_otmkyg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these account changes. You have definitely come to the right place for assistan
XfinityJamesC
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Help talk to live person
I need to know my order to cancel 9 24 26 was put in andtransferred internet only to my new address
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