Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (486.4K)
Is a splitter something I can pick up a local Comcast/Xfinity store in person.
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
Question
Upset
Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n
Question
•
Billing
Terrible customer service
Internet service have been down for almost a week due to tornado in my area. I tried to call Xfinity to resolve the issue, but I just received AI automatic response. I had to connect with “live agent” through, again, AI Xfinity assistant. I tried to explain that the problem is in cables that are mos
Question
•
Customer Service
Activate my global access
I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?
Question
•
Network
It took me a while to consult with my Attorney over this issue, however when I reached outto this forum, I thought I was reaching an wmescalation point that would get involved and make this right. For you to refer me back to the same people I have be
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
Question
Xfinity mobile cell signal booster?
The xfinity mobile cellular signal in my area is terrible, always has been. I've done everything suggested at https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal?linkId=125084615, other than #3 (use a cellular booster); the other options did not help. Very inconvenient when w
Question
•
Network
im being charged a late fee when i cannot even access my billing.
on the mobile app ill get an error saying i cannot process a payment right now. when i tried paying over phone. i got disconnected saying there was an error, and when i tried to go online and pay i get this error message. my bill is being charged 75$ for a late fee when im not even allowed to pay? w
Question
•
Customer Service
Thanks for taking time to share your experience on our Xfinity Community Forums page, @user_2n3541. While we are limited to providing support on this platform only, I'd love to do everything I can to help. Please send a direct message including your
Sick of Customer Service abroad
I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sick of Customer Service abroad
I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi
Question
Try contacting this team about it. They handle blocking issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 https://comca.st/3C2771k which will take you
Advanced Security is blocking my site
Website https://www.aeintelligence.com is being blocked by Xfinity Advanced Security. This is a website that I own and operate. It has been flagged as suspicious by XFinity Advanced Security, and I have turned that off so that I can visit my own website. The site responds fine when I'm using a VPN,
Question
Sick of Customer Service abroad
I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi
Question
•
Customer Service
Advanced Security is blocking my site
Website https://www.aeintelligence.com is being blocked by Xfinity Advanced Security. This is a website that I own and operate. It has been flagged as suspicious by XFinity Advanced Security, and I have turned that off so that I can visit my own website. The site responds fine when I'm using a VPN,
Question
•
Your Home Network
Thank you for reaching out here. If you are having issues with your service we are happy to assist in any way from here.
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
Question
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
Question
•
Xfinity Stream Website
Nfl Network missing
I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone
Question
•
Channels and Programming
yuzuha Welcome to our community forum! Thank you for letting us know that you're running into an error when trying to make a payment through the app, website, and IVR. We will stick with you here and work through this together. Please clear cache and
XfinityEmilyB
commented
19 hours ago
to the conversation:
0
0
im being charged a late fee when i cannot even access my billing.
on the mobile app ill get an error saying i cannot process a payment right now. when i tried paying over phone. i got disconnected saying there was an error, and when i tried to go online and pay i get this error message. my bill is being charged 75$ for a late fee when im not even allowed to pay? w
Question