Xfinity Community Forum

user_5pyus3 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am happy to work with you if you still need some help if your Hotspot is still showing incorrectly. Do you still need a hand?

XfinityJorge

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6 hours ago

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hotspot

I disabled the Xfinity hotspot 24+ hours ago through the website" "My Sony device is still getting 174.x IP addresses instead of 10.x" "All other devices get proper 10.x addresses" "Need verification that hotspot is fully disabled and DHCP configuration checked"

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Hello @user_tp4l6l thank you for joining the forums, there is a lot of information readily available, so we are glad you're here. We will do our best to help you. I see you cleared cache and cookies, and tried other browsers. Did you also try to acce

XfinityJeffB

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6 hours ago

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Cannot Access Important Pages Through App Or Website

I've tried to access various important pages (update payment method, update password, update phone number, update email) and none of them load. I've tried in multiple browsers and on the app and each one either doesn't load (with a blank screen or "Try again later") or tells me that I need to verify

Question

Hello. @lawn thank you for reaching out over Xfnity Forums. Those are great questions, and want to help get those answered and ensure your transition to Yahoo Mail is a smooth one. 1. Customers have let me know that email communications would mentio

XfinityJustinC

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6 hours ago

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Yahoo Move Notification Check

I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter

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Mobile buy out

I have Verizon rn and they suck and keep raising my bill I have WiFi with you guys and would like to switch but I can’t get out of my contract

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Plan

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Thank you so much for following up, user_58e1ma. We have no problem assitn in schduling an appointment when one is needed, however it has been our experience that the self-service articles and tools like the Xfinity Assistant are very effective in ov

XfinityAlfonso

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6 hours ago

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Why is it impossible to get someone on the phone?!!!!!

I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi

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I dont have my gateway login so I dont think I can clone a different MAC address into it. It's not on the router from what I can tell. Is there another way to force it?

user_i2bcbb

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6 hours ago

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Change public IP

Hi, I’m having privacy/security concerns and would like my public IP address refreshed or reassigned. Is that possible?

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Hello, @user_f04d23! We saw your reply to another user's post regarding the changes you'd like to make, and we've converted that into your own post to ensure the swift and proper handling of your particular account concerns. It would be our pleasure

XfinitySara

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6 hours ago

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Re: "cancel"

Hi I need to cancel my xfinity - there is no option to DM you.

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Agreed. This is really, really annoying.

user_tbdn8w

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6 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Re: "cancel"

Hi I need to cancel my xfinity - there is no option to DM you.

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Customer Service

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Cannot Access Important Pages Through App Or Website

I've tried to access various important pages (update payment method, update password, update phone number, update email) and none of them load. I've tried in multiple browsers and on the app and each one either doesn't load (with a blank screen or "Try again later") or tells me that I need to verify

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Sign-In and Account Management

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Still no help from Xfinity.

user_95kk7n

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6 hours ago

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Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,

Question

Yahoo Move Notification Check

I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter

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Email

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Xfinity support

[Edited: "Personal Information"] Notes: Peacock premium removed - need activation link reset.

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Customer Service

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@XfinityAlfonso On the tv, it says I'm offline or the streaming glitches. On the computer, its a constant "loading." Ive done the troubleshooting performed by the AI bots which you should be familiar with and Ive restarted it many times. Why won't y

user_58e1ma

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6 hours ago

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Why is it impossible to get someone on the phone?!!!!!

I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi

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Hi I need to cancel my xfinity - there is no option to DM you.

user_f04d23

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6 hours ago

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cancel

Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.

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@user_x5v3fy Are you services currently impacted by this? It will determine which kind of technician we'll schedule to go out.

XfinityBradM

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7 hours ago

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Broken ground wire

The ground wire is broken on my outdoor cable connection.

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@user_vm58ap Thanks for reaching out to us, the best way to see your data usage is if you're using the Xfinity modem you can see each device and you can connect that device with a profile name that way you can monitor which devices online the most.

XfinityOrlandoM

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7 hours ago

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chat with person

I need to chat with a person about my internet usage. it has suddenly increased dramatically, and I don't know what has changed.

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We are very limited as to what we can troubleshoot with your printer as it is 3rd party equipment. We would recommend reaching out to the OEM as you have tried connecting and we have exhausted all options. If the internet is working correctly it may

XfinityJanelle

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7 hours ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

Question

If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. You could also use a VPN service.

EG

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7 hours ago

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Change public IP

Hi, I’m having privacy/security concerns and would like my public IP address refreshed or reassigned. Is that possible?

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Change public IP

Hi, I’m having privacy/security concerns and would like my public IP address refreshed or reassigned. Is that possible?

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Your Home Network

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