Xfinity Community Forum

user_457496 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. What type of device do you have?

XfinityMartyR

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13 hours ago

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cell phone support for voicemail

my cell only rings twice and I want to increase that to four but I have been told that is a function of the provider

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@BruceW My gateway is not in bridge mode.

exphyl

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13 hours ago

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Router Admin Tool is disabled

I've enabled the admin tool and when I go to connect I still get the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app. managing my network via the app is difficult and frustrating.

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Thank you for taking the time to share your experience with us, @user_4shtmt . I sincerely apologize for the frustration, inconvenience, and disappointment you've encountered throughout this process.I can completely understand why you would be upset.

XfinityRichard

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13 hours ago

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Guess the customer still is number 2 at Comcast/Xfinity!

On July 10th this year after struggling with X finity mobile and 2 bad E-sim installs over the phone, (couldn't get voice mails, did not exist in system when entering phone number) I ordered a new Samsung S26, and was told it would be at my home on the following Tuesday. I should have taken the faul

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Talk to live agent

Chat but couldn’t help

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Customer Service

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Speak to an actual customer service agent

I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible.

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Customer Service

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Thank you for the followup! I believe the gateway model number (PN?) is CGM4140COM (the XB6, according to Google's AI overview). The indictor light on top is very faint even during normal operation (and always has been), and the spikes are brief, s

user_gvfc7c

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13 hours ago

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Latency spikes every 12 minutes exactly

Hello, I'm experiencing brief but high latency spikes exactly 12 minutes apart, all day every day, on every device on the network. I'm not sure how long this has been going on, as it's only noticeable while gaming (I assume streaming services operate with enough buffer that this type of spike does n

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I need to reconnect cable line to my house

I'm finishing up a home renovation and the overhead cable line had to be disconnected from my house. I need it to be reconnected. I'm in Alexandria, VA.

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Customer Service

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I have a new 2G service, I got at most 1.5G even I'm next to the Xfinity device (integrated modem and router). The signal strength is veyr weak, my upstairs rooms got lower than 300M speed.

user_wq0cxh

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13 hours ago

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WiFi being incredibly slow with new router

Our new router that Xfinity sent us is incredibly slow and we haven’t had good internet for a week, and won’t see an agent for another 6 days. We work from home and are losing the ability to work despite paying the same rate for completely dysfunctional WiFi, yet we can’t even talk to a live custome

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April 19, I received an email stating the new underground cable had been installed, and the temporary line would be removed in the next seven days. This was the last correspondence on the issue I have received.

user_v22hyy

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13 hours ago

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Buried cable

We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke

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Free Watch because of being a diamond customer

When visiting your store on Monday, July 20, 2026, I was told that I qualify for a free watch because I was a Diamond Customer. I repeatedly asked the Xfinity staff member if there were any monthly charges attached to receiving and using the watch. The response was no each time. The only charge was

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Billing

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Wow, you can edit my name and the word crappy, but you cannot or will not take care of the customer, go figure. I'm finding every social media platform I can, and posting the nightmare your company has put me through! Oh yeah here's your pure edited

user_4shtmt

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13 hours ago

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Guess the customer still is number 2 at Comcast/Xfinity!

On July 10th this year after struggling with X finity mobile and 2 bad E-sim installs over the phone, (couldn't get voice mails, did not exist in system when entering phone number) I ordered a new Samsung S26, and was told it would be at my home on the following Tuesday. I should have taken the faul

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It previously showed in my 'support tickets'. I do not have the ticket number. The cable was buried in April or May, I had received a text following stating someone would be reaching out to schedule the takedown of the temporary line and connect the

user_v22hyy

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Buried cable

We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke

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Request to Cancel Xfinity Mobile Service and Correct Final Bill

According to the policy published on the Xfinity website, when a customer transfers their phone number to another provider, Xfinity Mobile should automatically cancel service for that line once the number transfer is complete. I transferred my number to another provider on July 10. Based on this pol

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Billing

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Tv box activation

A technician was supposed to come to my home this morningto activate my streaming TV box and no one showed up or called.

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Channels and Programming

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Hey there user_bf6ovh. I'm sorry to hear about the billing issues you experienced after getting started with Xfinity Mobile, but we'd love to help! Please send us a direct chat message with your full name, the name listed on the account (if different

XfinitySeth

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13 hours ago

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Ongoing Billing Error & Missing Trade-In Credits – No Resolution After 1 Year

I have spent over a year trying to resolve an unresolved Xfinity Mobile trade-in and billing issue. Xfinity has already confirmed receipt of my 2 trade-in devices, yet my trade-in credits were removed and 2 additional lines were incorrectly added to my account. I have contacted support repeatedly an

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user_1x56x5 Okay, well one thing I love to recommend is our incredible Xfinity Support troubleshooting guide. You can actually visit the following link to pull it up on your end and go through the listed steps: https://www.xfinity.com/support/.

XfinityMarcus

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13 hours ago

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Outage from 10-11 PM

The wifi runs fine up until around 10 PM, when it cuts out, and has been doing so for the past couple of years. It stays out for about 30 minutes to an hour, and it makes it very inconvenient for us to do work or play video games.

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Thank you @user_v22hyy for reaching out about this concern with the cable line. Was the ticket you received for this starting with ECM followed by numbers? Usually a ticket of this type is opened when there are issues with the cables lines outside or

XfinityEva

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13 hours ago

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Buried cable

We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke

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Hi there, @user_ef0a15 Thanks for reaching out to us on the Forums! We know how frustrating it is to have trouble with your service. We can certainly look into your concerns. We noticed you sent a DM as well. Please be reminded that sending unsolicit

XfinityRichard

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13 hours ago

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Line amplifier/extender needs resetting. Tier 2 support needed

On Hickory Leaf Drive, Hiram Georgia 30141, there is a line amplifier box that needs resetting. Everytime I talk to Xfinity support on the phone or on the xfinity app they schedule a tier 1 technician to come to my home, but I do not need that. I need a tier 2 worker in a bucket truck to simply rese

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user_u67f7b Hi again! Im sorry you received an email for the old address. Was it a promotional email?

XfinityAirelle

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13 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Line amplifier/extender needs resetting. Tier 2 support needed

On Hickory Leaf Drive, Hiram Georgia 30141, there is a line amplifier box that needs resetting. Everytime I talk to Xfinity support on the phone or on the xfinity app they schedule a tier 1 technician to come to my home, but I do not need that. I need a tier 2 worker in a bucket truck to simply rese

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