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There could be a variety of reasons why the 1st generation Xfinity WiFi Extenders were not able to be activated. With having one activated and attempting to active a 2nd generation Xfinity WiFi Extender, did you remove the working 1st generation Xfin
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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Why are we restricted to only using the XER10 router to fully utilize the 2gig fiber service? Why can’t I use my own router/mesh system that can utilize the 2 gig service fully?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thanks for the follow-up - did you choose a different modem, and if so - which one ?
New Modem Install - Provisioning
Hello - I just installed a new Motorola B12 modem. The Xfinity system got it working, but it doesn’t appear to be provisioned correctly for the speeds my account is set for. I am on the X2 plan, but after the modem swap I am only getting 700/5 mbps. I also received a email saying my “order was updat
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@XfinityPeterH The Gen2 extender I ordered arrived very quickly and I just tried to set it up only for it to do the same thing my Gen1s were. It says “waiting for extender to come online” for 5 or so minutes and then says that it failed to come onli
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
Question
Set the Sony TV to Prioritize Pass Through. Set the cable box Audio Settings to Expert Mode. Make sure the Sony TV is set to Audio System. Make sure your sound system is on the eArc port. On the Cable Box - Go to Settings > Device
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Any specific one to recommend ?I'm trying to get one that has low latency under load, and low jitter consistency and reliable... One that I was looking at was the Hitron Coda (1 Gbps) model.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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X1
I would say then an Arris Surfboard is a pretty good option, I've used them for years with different ISPs and across residential and business services and haven't had anything issues outside of a power surge blowing one up.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
Scripps service interruption
This isn't a question. I know why service has been interrupted "according to Xfinity," and I know why according to Scripps. Bottom line: Xfinity is more concerned with their own bottom line than in taking care of their customers. We've lost premium channels that were part of our standard package to
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Channels and Programming
I have opted to go straight through MLB app and it lets me sign up for $19.99 a month to watch tigers. I don’t watch hockey, so when tigers are done, I will be too. Xfinity told me it would cost me $30 to change from TV Plus to a higher lever (don’t
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
Question
Same thing. Endless Xfinity chats do not work.
apple tv subscription not activating
The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a
Question
I know about what you've posted - thank you. And don't need a router, just a modem that is stable, reliable and long-lasting. I'm looking for some experience-based recommendation that folks might be having good experience with - for just a DOCSIS 3.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
If you got to https://www.xfinity.com/support/internet/customerowned it will actually give you a list of ones you can use based on the services on your account. Typically I recommend though if your using your own equipment to have a separate modem an
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
Hey there, @user_eunoa0, thanks for reaching out through Xfinity Forums regarding your Netflix subscription. Have you checked this link to see if you can activate through here, xfinity.com/yoursubscriptions?
Netflix
I pay for Netflix thru Xfinity but can’t log in. When I go to apps through xfinity on my TV, it says there are none
Question
Thank you for reaching out here. I will be happy to get that issue taken care of from here for you. Can you send me a direct message with your full name and the complete address for where that is located. To send a direct message. Click
Please clean up cones
Please clean up your cones at the corner of Crestline Rd and Woodthrush Way, they've been there for months! Thanks, Mark
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Netflix
I pay for Netflix thru Xfinity but can’t log in. When I go to apps through xfinity on my TV, it says there are none
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Customer Service
Please clean up cones
Please clean up your cones at the corner of Crestline Rd and Woodthrush Way, they've been there for months! Thanks, Mark
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Customer Service
user_bees - Hello, and welcome! Thank you so much for joining us here on the forums. We’re glad you reached out for help with equipment recommendations. Choosing the right setup can feel overwhelming, and we’re happy to help make it easie
XfinityThomasA
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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question