Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (475.5K)
Hey there user_f3eo2o 👋 When you upgrade to Xfinity Pro, you'll receive a new gateway or router based on your network type, speed tier, and services. The Xfinity Pro Wi-Fi Extender is included with the Xfinity Pro service, but it is not available fo
Xfinity pro extender
Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w
Question
MrJoeHandyman Let me check on your email box and User ID to ensure you have the password reset options associated with each one. If any of them are missing, as I suspect, you will need to reach out to the CSA team to get that fixed. The same concern
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
Question
@user_u2tvqv Thank you for providing your feedback on your recent experience. So we are able to accurately report this incident could you please send me a DM with your first and last name along with your full-service address, we can get started. To s
Poor customer service
Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa
Question
Hi @Gabrielamo You've reached the right place for help with the cable in your yard. I understand you do not have an account, that is not a problem, we can still assist. Have you confirmed that this is a Comcast/Xfinity line?
Bury Cable
Exposed cacle from Xfinity in my property at [Edited: "Personal Information"] in the backyard For this property I don't have an account [Edited: "Personal Information"] Phone [Edited: "Personal Information"]
Question
When I upgrade to Xfinity Pro, will be set a new router, or just the extender?
Xfinity pro extender
Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w
Question
There is an outage in my area but there is no explanation on what the issue. The only update (that i need to seek out) is an estimated resolution time that has moved further out about 10 times now. Over 24 hours of no internet now? Is anyone doing an
I need to speak to a Live agent
I have been without internet for about 24 hours now and cant get any information on what is wrong other than an ETA that is never met and keeps getting pushed out. Your xfinity support refuses to connect me to someone and is absolutely useless. I work from home and am incredibly dependent on your in
Question
Bury Cable
Exposed cacle from Xfinity in my property at [Edited: "Personal Information"] in the backyard For this property I don't have an account [Edited: "Personal Information"] Phone [Edited: "Personal Information"]
Question
•
Customer Service
I'm not having an issue with resetting passwords. I was able to do that just fine on both accounts today.
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
Question
Well, gee, isn’t someone from Xfinity supposed to respond?
Cannot load email as imap
My husband changed his password on the computer so I changed it on his iPhone and kept getting an error message that the email could not be found — I honestly forget the message at this point. Anyway, I deleted his email from his phone and added it again but it defaults to POP instead of imap. I eve
Question
user_97lll2 Are you using the DM icon in the upper right-hand corner of the page? You don't have to select our name to send a DM.
Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
Question
Xfinity Voice not working
I recently upgraded my equipment to a Voice and Data Modem TECHNICOLOR CGM4331COMSerial #: 80DAC2DD12F5. The internet works fine. Voice does not. Reset the unit multiple times. Tried both ports. Tried different RJ11 connection. Still no dial tone. Can't figure out how to talk to live agent after try
Question
•
Home Phone Service & Equipment
@XfinityThomasD I am trying to send but it is not pulling your name up
Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
Question
Poor customer service
Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa
Question
•
Customer Service
TheLadyDragonn. I’m really sorry you’ve been dealing with this. I know how frustrating those lag spikes and packet loss can be, especially when they’re affecting both gaming and work calls. I also appreciate you taking the time to t
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
Question
@user_xz35qu If you do not remember you Xfinity ID password you'll need to reset that using our password reset tool. If you need the proper settings for setting up a 3rd party program you'll want to refer to our online resource.
User ID and Password for SMTP server
I accidentally changed the settings on my SMTP server, now I can't send outgoing mail. How do I reinstate or reset the user id and password for the SMTP server?
Question
user_fbz5c9 Thank you for reaching out to our community forum to let us know that you received an Email meant for someone else. I've seen this happen in the past when a customer makes a typo while entering their Email upon starting an account. Please
Told to return equipment for another account
I just received an email telling me to return equipment and that you’re “sorry to see me go” but I’m not cancelling my account? And the account number listed isn’t my account number and trying to get in touch with someone is an actual joke.
Question
Hi, @ajhead2! We are glad that you want to bring your device to Xfinity Mobile. The service is awesome! May I please have the Model Number for your S23, such as SM-S911U? I can check to make sure it is possible to bring the device to our network.
IMEI override/whitelisting
I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.
Question
user_gj7uf8 Thank you for reaching out to us here to let us know about the issue with your email. Once your email account has migrated to yahoo our team no longer has the access to provide support for the email address. There is a dedicated support l
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
Question
user_7tkojx Thanks or reaching out to let us know about the issue you are experiencing with your Xfinity internet. You can troubleshoot your Xfinity internet by first check for local service interruptions in the Xfinity app or at the following link&n
XfinityBrianH
commented
19 hours ago
to the conversation:
0
0
Restore cable and internet
Tried rebooting nothing is happening
Question