Xfinity Community Forum

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Losing NFL Network has made me feel that it’s time for a change. The loss of NFL Network and no reduction in price. Then Xfinity made Cartoon Network another up charge premium package. I hardly ever watch anymore as I’m on streaming services. Xfinity

user_hviuie

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11 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?Hello?

user_di9vkq

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11 hours ago

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Speak to an agent

I want to check on the status of service for another person. Just let me talk to an agent.

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user_5fb81w Thanks for reaching out to us here on Forums for help with your device provisioning to improve your upload speeds. I would be happy to assist with getting this completed for you! Can you send us a direct message with your full name,

XfinityEricB

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11 hours ago

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Netgear CM3000 upload speed still cap at 40Mbps after activiated

Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th

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Paramount network channel

How do I get the paramount network on my live tv line up

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Customer Service

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Yes. That modem is a dinosaur. It's not compatible. Look for compatible devices here; https://www.xfinity.com/support/internet/customerowned#auth

EG

commented

11 hours ago

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Do I need to upgrade my MODEM?

Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!

Question

Good morning @DreamSayerZ, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with the billing, I know how frustrating it can be when your bill goes up unexp

XfinityJeff

commented

11 hours ago

to the conversation:

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Monthly charge increased $10

I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read; Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I did not make any changes. Please explain.

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Justin, I'm not sure if doing the direct messaging is going to help? I have been working with your Advanced Maintenance group for about 7-10 days now. I have exchanged several messages and phone calls with Christopher who has been working with

WABilly

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11 hours ago

to the conversation:

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MHz Choice

Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Netgear CM3000 upload speed still cap at 40Mbps after activiated

Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th

Question

Closed

Monthly charge increased $10

I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read; Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I did not make any changes. Please explain.

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Billing

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I live 1 1/2 hours from a store. I just had eye surgery and cannot drive there. someone needs to fix this problem now and provide me a pin

user_53f040

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12 hours ago

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Port Out Pin NOW

I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even

Question

@user_28b58b Thank you for reaching out. We apologize for any inconvenience you experienced at one of our Xfinity Store locations. We appreciate your feedback and would like to gather a few more details so we can share your concerns with the approp

XfinityOrlandoM

commented

12 hours ago

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Complain

Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers

Question

Hey @user_99v97w , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the waitlist. I would be more than happy to offer my assistance looking into this further f

XfinityJanelle

commented

12 hours ago

to the conversation:

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Waitlist help

When using xfinity assistant text it gives me options for waitlist dates but when I reply with the correct number it says it doesn’t understand my command

Question

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Port Out Pin NOW

I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even

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Network

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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Complain

Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers

Question

Hello @user_v2dmbd Thanks for reaching out to us here on Xfinity Forums. We certainly understand the need to budget and get the best deal available. We'd be happy to go over the account with you and see what new offers and savings are available to yo

XfinityMatthew

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12 hours ago

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Reprice my Comcast package or I’m leaving

My monthly internet and cable bill has gone up over $100/mo despite adding no additional services over past 12-18 months. I am currently looking to switch providers. I am not interested in spending hours on hold or dealing with an AI chat. Please have a live agent (not a virtual assistant) contact m

Question

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Reprice my Comcast package or I’m leaving

My monthly internet and cable bill has gone up over $100/mo despite adding no additional services over past 12-18 months. I am currently looking to switch providers. I am not interested in spending hours on hold or dealing with an AI chat. Please have a live agent (not a virtual assistant) contact m

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Billing

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If you visit the link I shared above you should be able to locate that after inserting your zip.

XfinityJorge

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12 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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Waitlist help

When using xfinity assistant text it gives me options for waitlist dates but when I reply with the correct number it says it doesn’t understand my command

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Customer Service

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What is the code city and state for Quick Collect?

user_5ne2z7

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12 hours ago

to the conversation:

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

Question

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Quick Collect requires a code city and state.

user_5ne2z7

replied

12 hours ago

to the conversation:

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U

Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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