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Good afternoon @user_28dd59, and thank you for reaching out on our Community Forums regarding your cancellation issues and billing concerns. We appreciate you bringing this matter to our attention. I'm sorry to hear about the frustrating experience y

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Xfinity Support - Trying to Cancel Account

I am beyond frustrated with Xfinity. I canceled Xfinity's cable and internet service at my home since I was moving back on 6/22/2026. I received the confirmation email and also spoke with a live human being and then also returned all of my cable boxes / equipment. I assumed everything was done but X

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@XfinityBrianH​ yes, I see Peacock Premium Plus

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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user_3jiyty Perfect, I'll collect all the necessary information to open a ticket and my Executive Xfinity Mobile team will investigate this further. Please send us a direct message with your full name and complete service address to “Xfini

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They won't credit my trade in

I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin

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Good afternoon @user_3dog1t, and thank you for reaching out on our Community Forums with your billing concerns. We appreciate your feedback and understand where your frustrations are coming from. Rest assured, our team is here to help. To get started

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billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

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Thank you for posting on our community forums, user_jjzj28. We'd be happy to help with your Disney + Hulu concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. &n

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Disney Plus Subscription Disappeared

Hi, I need help with my Disney+, Hulu Bundle. It was already activated and working on my account for months, and has since stopped working. I also noticed it disappeared from my subscriptions list without any action on my part. My plan is 1 GIG internet ($110/mo), which meets the Gigabit-or-higher r

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I received emails saying my trade ins were accepted and it shows the amount that u was going to be credited per device. I can provide email for each device.

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They won't credit my trade in

I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin

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Thanks for posting on our community forums for assistance, user_1PBD. We'd be happy to help with your activation concerns. If you're using your own router, you'd have to place our equipment in bridge mode. Are these the steps you're following to acti

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Getting started

I am not able to get started with the Xfinity router that was just installed. I downloaded the Xfinity app and changed the SSID and password for router. I am not longer able to connect with the box. I am sure the SSID and Password are correct. I need some basic instructions for connecting to the box

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Yes, I see Peacock Premium Plus under my account

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Thanks for meeting us here, @lowendaction. Sorry to hear about your experience. We'll gladly take a closer look. Please send us a Direct Message with your name and service address, so we may assist. 1. Click "Sign In" if necessary. 2. Cli

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Device-on-file error has blocked my insurance replacement for 30+ days — advanced ticket now 22 days old with zero updates

I need help from someone who can actually move this. For over a month I've cycled between the Xfinity Mobile support line and multiple local Xfinity retail stores (the first week was mostly with Assurant only to finally learn that the issue was with XFinity, not with them), and every contact ends th

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Bill

Why did you not take payment out of my auto payment

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Good afternoon @user_4uchaf, and thank you for reaching out on our Community Forums regarding the issues you're experiencing while trying to place your new internet order. Our team would be happy to assist you with completing the order and finding th

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Unable to verify identity as new Internet customer

I’m a new customer trying to order Xfinity Internet. My email and phone number are verified, but checkout cannot verify my identity using my correct date of birth. I have already tried again in a private browser and called customer service, but the problem persists. Could an Xfinity employee please

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Thanks for posting on our community forums for assistance with your Peacock concerns, user_randomnumber. We'd be happy to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at th

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Diamond member lost Peacock Premium after moving

I'm a Diamond Xfinity member and had Peacock Premium included with my Diamond membership before I moved. After moving, Xfinity set me up with a new account. My Diamond status carried over, but my Peacock Premium benefit did not. Could an Xfinity employee please help me get the Peacock benefit restor

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Moca assistance

Hi I just had Xfinity installed and cannot seem to get MoCA to work. I had fiber previously and had no issues since it came in on a different line than xfinity coming in on coax. As stated, it worked yesterday, so all equipment I have is working. Xfinity internet is working fine, except for this iss

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Unable to Cancel Internet Because I Cannot Use Voice Calls

I need to cancel my Xfinity home internet service because I have decided to switch to another provider. I originally contacted Xfinity through live chat because I wanted to see if there was a retention offer of $40/month or less. I was told that the $40/month offer I was seeing was an introductory o

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Thanks for allowing us to help with your cancellation concern, user_tws7jc. I'm glad we were able to complete the process for you. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

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Cancel Xfinity Internet Service Online - Minnesota

Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any

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Voicemail box unavailable on landline

First time setting up voicemail box on home phone but it says unavailable

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Disney Plus Subscription Disappeared

Hi, I need help with my Disney+, Hulu Bundle. It was already activated and working on my account for months, and has since stopped working. I also noticed it disappeared from my subscriptions list without any action on my part. My plan is 1 GIG internet ($110/mo), which meets the Gigabit-or-higher r

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Thanks for allowing us to help with your equipment and Netflix concerns, @user_b2893a. To recap, we've removed the box from the account and stopped payment on the Netflix charge. However, as a third-party charge, we recommend you confirm with Netflix

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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user_2j4p9h I'm sorry to hear that services were disconnected, despite having the payment arrangement set up. Just for clarity, there is a difference between scheduling a payment for a future date and setting up a payment arrangement. Our team can he

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Payment arrangement

I set up a payment arrangement for 8/24 and have proof of the arrangement with a screenshot yet my service was disconnected today 8/23. I chatted with a supervisor who said that there is nothing they can do and told me to be more responsible and pay my bill on time then disconnected from the chat. I

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