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Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
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Customer Service
Took 2.5 hours to troubleshoot. Success when tech replaced the modem. One last hiccup figuring out that he'd replaced the hdmi cable to the wrong input on my HT Receiver. All good now, thanks for checking up. I do have a question, though. Tech told
X1 Box Help
Yesterday, I lost internet for a while. Now that it's back on, the X1 Onscreen Guide Favorites List is incomplete. It shows channel numbers, but no channel names. Also, I can't watch any of my saved programs. I get an error message telling me to try later. Are these issues connected to the internet
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WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
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Network
user_yw3d2j, Thanks for reaching out and for providing all of those details. I can appreciate how frustrating this must be, especially after you’ve already completed multiple power cycles, a full System Refresh, and cleared the cache, wh
NBA APPS-04036
I bought a NBA League Pass subscription through nba.com and now want to pair it with my X1 tv cable box. When I launch the NBA App from the X1 App page, the app never successuflly launches (the screen shows black for 2 minutes with a white basketball logo spinner) and then I get the generic X1 error
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@XfinityShawn now 8 days later after your post... and after a full MONTH of windows/browsers xfinity stream website broken... do you have any new details or update on what the actual problem is, and why it is still NOT fixed? if after this l
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_yq9r87 Thank you for the update! No problem, here are the instructions for sending over a Direct Message. 1-Click "Sign In" if necessary. 2-Click the "Direct Messaging" icon. 3-Click the "Start new conversation" (pencil and paper) icon.
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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user_7ic0l4, I know that was not the outcome you were hoping for. It shouldn't take long for the warehouse to mark it as received. Please let us know if you need any assistance once that happens.
No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
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@XfinityThomasC It still isnt resolved. check dms
Payment missapplied / Chat agent contracdictions - Need payment research ticket
Hi, I am stuck in a billing loop and need some help. Xfinity's system is misapplying my payments and charging me late fees as a result. Attached Images are included Brief timeline 9/17 - Autopay was triggered to my checking account, which was closed as I was moving from one bank to another.9/17 - I
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I actually got a response from corporate escalations - so I have a POC now. Thank you.
Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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@user_b97mdz Thanks for reaching out to us, did you try the steps @blondie131 listed about uninstalling the Google Messages app and then reinstall?
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Good morning @Frustrated_User1k. Thank you for taking the time today to report your recent issues. Our team would be happy to look into things for you and get your internet working smoothly. If you could send our team a direct message with your full
Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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Hi, It is very sad the corporate team did not do a thing but say they have to escalate this ticket and will get back to me. I told them that I cannot reorder a phone until the warehouse marks as received. Seeing the amount of days that
No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Monthly bill increased from $75 to $115 — requesting a new promotional rate
(Writing this here because there's no actual Xfinity email address for customer support) Hello Xfinity Support, I've been an Xfinity customer since September 2024, and my internet bill has consistently been $75 per month. This month, my bill suddenly increased to $115.12 — an increase of more than 5
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High level network support need PLEASE!!
My Windows 11 laptop has trouble accessing banking and other secure websites when connected to my Xfinity XB8 gateway's main Wi-Fi network, [Edited: "Personal Information”] 5G. The laptop uses a Realtek RTL8821CE Wi-Fi adapter and connects on 5 GHz with a strong signal. The laptop previously receive
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Your Home Network
It's been off and briefly on before not working. Seems to be working again.
Over a week now and still can't access membership page.
When are you going to have this known issue fixed? Grok says it's likely a Javascript error you should have fixed by now.
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@user_4toznb We appreciate your time in working with us via a DM. I'm thrilled that we were able to help you find a great package to meet your needs and I hope you have a fantastic weekend!
Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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I'm having the same problem after changing my internet plan. I spent hours with customer service agents and it is still not fixed.
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
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Last year a tech gave us an IPTV box instead of the coax TV signal box. Said the TV signal is prone to all kinds of interference and that Xfinity is going toward IPTV anyway. So if you're running a box that still relies on the old coax signal, I'd tr
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Pixalation
Why does the football and baseball pixalate every game especially Fox
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