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Intermittent Internet Service for MONTHS
I have had Comcast/Xfinity Internet service for several years. It was good in the past but over the last 5 or 6 months, my service has been HORRIBLE! It goes out several times EVERY SINGLE DAY! I have had 4 techs out to my home and none of them have been able to fix the issue. The last 2 techs state
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Your Home Network
No worries, you reached the right place for help @user_28pcs3! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than hap
Billing Subscripction issue
I tried using the Xfinity app to change my speed plan to 2gb since it included the packages I was already using and then I could drop those packages but it gave a prompt to contact live support after sign documentation to submit order and didn’t change plan or speeds.
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@XfinityBradM I sent you a DM 08/28/26 and have yet to receive a response back after following up several times. Can you or someone from your team respond? I am paying for HBO and still unable to access HBO Max.
customer service
I need help with an HBO Max activation problem that has not been resolved after approximately 6 hours of phone support with Xfinity. I have already been transferred through Customer Service, Billing, Security, Loyalty, Technical Support, Bulk, and a Supervisor. I am the Primary Xfinity user and I ha
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How do I get technician code
“I’m replacing an existing failed Xfinity Home door/window sensor. I have the replacement XHS2-UE sensor and need the one-time Technician Code for the self-replacement process.”
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Devices and Equipment
Returning equipment- challenges with customer service and IT
I moved to a state that does not have Xfinity and have been trying for weeks to return my equipment. I am constantly getting messages from Xfinity telling me to make the return, but there are no Xfinity stores near me. Whenever I try to print the label so that I can ship the equipment back, the site
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Customer Service
Adjust/cancel service
Hello, I'm trying to cancel my TV service and reduce Internet speed, however I don't find how to do it online, and I cannot wait for the call back.
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Customer Service
Television
Why is my newly installed wireless cable boxes suffering an extreme amount of ervice interuptions? Every hour our viewing is interupted by momentary signal losses lasting a few seconds, several seconds, complete black outs (lasting one to 3 minutes, complete signal loss making restarting necessary a
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Channels and Programming
@XfinityEva yes, and I actually got the plan changed but now my internet speeds don’t match my plan speeds. Should be 2GB
Billing Subscripction issue
I tried using the Xfinity app to change my speed plan to 2gb since it included the packages I was already using and then I could drop those packages but it gave a prompt to contact live support after sign documentation to submit order and didn’t change plan or speeds.
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When will you fix the generator issue outside of my house?
It has been over a week and the internet is still not fixed.
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Your Home Network
user_uuzuls. We can help with a transfer of ownership. This process would move the account from the current account holder's name into yours, allowing you to take over the services. Would you like to proceed with that?
moving device and service to a new account holder
Is it possible to remove one of my phones, phone line and internet package into another persons name, basically separate both my phone and internet and move into a new account and new persons name?
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I tried using Yahoo when signing into Comcast.net emails and it doesn't recognize my account and when I sign in using my xfinity email account all I get is "Comcast is currently unavailable." If I sign in using the wrong password, then I get the IMAP
How to have my iPhone Mail App show my Xfinity emails and folders
I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.
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Thank you for taking the time to message us @user_x841di. We are sorry to see you go, but glad we were able to help take care of all your account needs. As you do have some rental equipment, you will need to return the equipment to a local Xfinity St
Cancel Xfinity Internet Service
I would like to completely cancel my Xfinity residential internet service. I would prefer to handle the cancellation online rather than by phone. Can an Xfinity representative assist me with disconnecting my account?
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Hey there, Jtdx! Thanks for reaching out with your equipment return concern. I understand how important it is to ensure you have the correct equipment returned successfully. You have reached the right team to look into this matter for you. Please sen
Equipment Return
I've recently canceled certain services and need to return some equipment. I asked rhe agent to send me a list of the equipment I needed to return and, while they agreed to, a list was never sent. Is there a way to find a list of outstanding equipment?
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Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
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Your Home Network
Hey @user_0vnj6o, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review any available and eligible promotional plans for the Xfinity account. If something was not authorized and applied towar
billing loyalty department discount xfinity home internet
I received a discounted rate from a "loyalty dept" representative over the phone and even completed the electronic confirmation. 3 days later the discount suddenly vanished. When I called the 5 year rate had suddenly been reduced to 3 days and was no longer available. I was offered a new discount fo
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user_e9rs2e I'm sorry to hear about your experience and trouble with your Voice service. Our team can offer help here digitally if you'd like. We can review the existing tickets and the escalated ticket to see what's going on. Please send our team a
ridiculous!!
I had xfinity installed almost three weeks ago. I explained before installation that I wanted to keep my home number. I STILL DO NOT HAVE A WORKING HOME PHONE!! I have called several times, each time being promised this would be taken care of. My first two calls lasted 30 minutes each and nothing wa
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My Xfinity X1 digital box is doing the same thing. It's like Comcast is in cahoots with all the streaming channels to force consumers to go to a higher costly ad-free tier. I hate this. I pay for streaming subscriptions and cant get through a whole m
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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Thank you for posting on our community forums, user_3x8s3w. Are you looking to pause the Wi-Fi network or requesting a seasonal suspension on the account?
XfinityDilary
commented
9 hours ago
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Internet
How do i pause my internet?
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