Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (438.5K)
user_lxo0h0 You're very welcome!
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
Worst customer service
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
Question
•
Customer Service
Perfect thank you. I'll call tomorrow and hope for the best.
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
Thanks for posting on our community forums, user_lxo0h0. For assistance with your prepaid card, you'd have to contact our Xfinity Promotion Center at 1-833-269-9036. Hours of operation are 7:00 a.m.–7:00 p.m. CT, seven days a week.
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
•
Customer Service
I have same problem. It looks like this problem started showing up after app version upgrade from 5.69 to 5.7
Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
Question
Hello @user_0q4xsj Sorry to hear you've been unable to use the new box properly, we'd love the opportunity to get that fixed for you. We would like to take a look at the account and check a few things to make sure it was properly activated and is lis
Samsung TV not recognizing Xi6-T cable box
Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho
Question
Thanks for reaching out to us @user_pgn2nb! I’m really sorry you were led to believe you’d be able to upgrade today and then felt let down. I know I personally would be frustrated to hear that news after keeping the account in good standi
Xfinity is a joke!
I pay my bill on time and still yet I can’t upgrade my phones. Next week I’m switching to Att, I still got this iPhone 14 Pro Max and ready to switch to some current phones. I was gaslighted to think I was able to upgrade my phones today and was let down. Next Friday I’m switching to ATT. Don’t come
Question
Wanted to complete a Survey for assistant
I didn't get a chance to complete the survey for the live agent that helped me and wanted to make sure he was recognized for his great service. He was very patient and explained all of my concerns and helped me with my tv and internet services. Thank you very much, Siddhantshiromani!
Question
•
Xfinity Compliments
I just sent one! I look forward to you reviewing this further. Thanks!
WASP NEST IN XFINITY OUTDOOR EQUIPMENT
There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu
Question
We appreciate your feedback and the opportunity to help in every way we can, user_1cmq7b. Can you tell me a little more about the website(s) impacted, the web browser(s) you're using and any troubleshooting steps you've completed so far? Thank you fo
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
Question
Same issue... I'm also experiencing the same issue as users off your service have described above. The problem is Xfinity websites. nothing has been done about it, im guessing.
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
Question
I'm having the same issue with my TCL Roku TV---xfinity stream app only showing purchases. I'd love to rent on demand movies, but I can't see any! Please help! Thanks!
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
Question
Can you try disabling the iCloud Private Relay while you're connected to your in-home network and try the app again? Please let us know if you notice any improvement while using it through this method, AmaniSoulaan.
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
Question
Recent DVR recordings deleted.
Recent DVR recordings deleted while available storage is over 50%.
Question
•
X1
Accepted Solution
user_sb3fpv, Thank you for reaching out to let us know. I'll be glad to help review this further and do all I can to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon locate
WASP NEST IN XFINITY OUTDOOR EQUIPMENT
There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu
Question
@user_obytoj, we can check further on the signals and servers. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
Question
user_31937a, Thank you for reaching out and creating a new post. I see your goal was to swap devices, but it appears there were some other changes made as well. I can absolutely look into the increase and work to provide more clarity. I ask that
XfinityVianney
commented
15 hours ago
to the conversation:
0
0
Worst customer service
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
Question