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Need assistance canceling internet service.
Hello, I need to completely cancel my Xfinity internet service. I am unable to call in and need an official representative to assist me with processing this disconnection here. Thank you.
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Billing
Hi Bruce ! @BruceW This has been escalated.
Inactive Comcast.net email account(s) will soon be closed
When I log in to https://www.xfinity.com I get a notification that says: Your inactive Comcast.net email account(s) will soon be closed Make sure the preferred email on your Xfinity account is up to date, or sign in to reactivate. But the message does not say what account(s) will be "closed soon". T
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user_n4xhuv I would be reaching out if I were in your shoes too. Sometimes rewire appointments are subject to change but hard to say without looking at the account. Let's go ahead and take a look at your account to make sure everything is moving forw
Tech never showed up during scheduled time
I was scheduled to have someone come out on 3/16 between 5-7 for a mdu rewire, to replace a wire that was cut. The technician never showed up.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Address Isn't Coming Up [Edited]
I'm trying to sign into my account and my address isn't coming up
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Cell phone line
I would like to switch from version to xfinity. Need to know the price
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Plan
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5th
Need ur help is was a recording of my great grandmother passing with the right time of her passing plz contact me [Edited: "Personal Information"]
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tech never showed up during scheduled time
I was scheduled to have someone come out on 3/16 between 5-7 for a mdu rewire, to replace a wire that was cut. The technician never showed up.
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Thank you! I just messaged, hopefully did it correctly.
Urgent Assistance Requested - Equipment Return & Credit Reporting Issue
Good morning. I am requests assistance with a recently discovered issue related to my priority account with Comcast Xfinity. During the process of applying for a home loan, I was informed of a collection account tied to unreturned equipment which I was previously unaware of this charge. Since then,
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Internet down
The cable outside connecting to my house for internet has been broken and I can't get ahold of anyone at comcast to fix it
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Customer Service
@user_8fnvjv Thank you for taking the time to reach out to us here on our Xfinity Forums. This is a fantastic question! The day you set up for your services to be disconnected is the day they will be disconnected. Typically it does happen in the morn
Moving question
I will be moving in April and I need to know will I wake up that morning and not have any internet? I won't be moving until later in the morning the next day and then I will be having additional issues setting up all of my services at my new address
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This is happening in Atlanta today with MeTV as well. No issues noted on any other channels. MeTV is black with no picture since yesterday for sure.
Issues with MeTV freezing
I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I paying for a service and not getting 100% of what I am paying for?
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Moving question
I will be moving in April and I need to know will I wake up that morning and not have any internet? I won't be moving until later in the morning the next day and then I will be having additional issues setting up all of my services at my new address
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Customer Service
@user_bu9jyk Thanks for reaching out to us, we do apologize for any inconvenience you're having activating your Peacock premium. Have you tried clearing the caches and cookies on your browser or trying a different browser when going to https:/
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
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Hello @user_plre2s We can certainly take a look at the account and see what is happening with your equipment return. But in order to check all this we will need you to send us a direct message with your full name and service address to get started.
Urgent Assistance Requested - Equipment Return & Credit Reporting Issue
Good morning. I am requests assistance with a recently discovered issue related to my priority account with Comcast Xfinity. During the process of applying for a home loan, I was informed of a collection account tied to unreturned equipment which I was previously unaware of this charge. Since then,
Question
Urgent Assistance Requested - Equipment Return & Credit Reporting Issue
Good morning. I am requests assistance with a recently discovered issue related to my priority account with Comcast Xfinity. During the process of applying for a home loan, I was informed of a collection account tied to unreturned equipment which I was previously unaware of this charge. Since then,
Question
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Customer Service
@jdawg90, I think a likely scenario here may be a more localized issue on top of any area issues. If the maintenance doesn't solve the problem, I would recommend a tech visit if you haven't had one lately. We can help get that scheduled if need be.
XRE-03059...Again
Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an
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Same here. Was on the chat and phone with overseas reps. First one said that I had an older package, so we changed it (for the better). Disney+ and Hulu activated fine. Selecting the purple activate button for Peacock take me straight to
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
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@XfinityDuron about once per month since December. Lasts a few days. On our second TV box with no difference. Never had issues like this for my ten years until this December. No outages at first every time. Then outages pop up within about a mile
XRE-03059...Again
Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an
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@user_sjq23y Thanks for reaching out to us, we do hate to lose you as a customer, but we understand your concerns. Please send me a direct message including your first and last name and complete service address. Here's the detailed st
XfinityOrlandoM
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Need assistance canceling internet service.
Hello, I need to completely cancel my Xfinity internet service. I am unable to call in and need an official representative to assist me with processing this disconnection here. Thank you.
Question