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New Xfinity App
This new app is horrific! [Edited: "Profanity"]! I don’t want to see all channels. I want to see just HD. Where is the record button? If I’m out and about and want to record, how do I do that now? It’s like a second grader made this app.
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X1
I wish I had never updated the app to this new 9.0 version and now I can’t figure out how to load an older version of the app.
New App Recordings Page
The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as
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njpark Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Unloaded and loaded download latency extremely different.
I'm getting ~10 ms unloaded and 150-250 ms loaded latency. I've tried restarting my modem/router. I've tried shutting down and disconnecting other electronic devices on my network. This is making it very difficult to maintain connection during videoconferences via Zoom and also while playing online
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Yeah I thought it was just me and I was gaslit by the Xfinity Customer Service Chat bot when I asked. They said that’s a Trial 7-day promotion, and then proceeded to ask a million questions about my Cellular Service and that as a Diamond member you g
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
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I absolutely want to scream about this update that I find far less efficient and pleasing. I liked the smaller display of the guide, and having the channel numbers listed (now I just see the channel name/logo), which is of immense value to me becaus
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Also, update apparently does not open "last channel watched" now. Nothing was improved with this awful update.
Xfinity Stream app update is missing favorite channels and scheduled recordings
Two of my most used features on the Xfinity Stream app, are favorite channels and scheduled recordings. Unfortunately, they are both missing now.
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I’m having the same issue where show titles are not displayed on recordings. Only the episode name which gives me no clue as to what show it is even from…..
New App Recordings Page
The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as
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@XfinityAlfonso I'm trying to access it via the cable box. I will click on britbox and no matter which show/program/movie I click on, it's not free. It's been like that for two days. We should get some sort of credit for having to deal with this, bu
Britbox is supposed to be free this week on xfinity.................but it isn't.
According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on
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Stream app update can’t access scheduled recordings
I got an app update and I can find a way to view scheduled programs any more and the help files show a prior UI. [Edited: "Profanity"]? Why are they gone now?
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Xfinity Stream App
I feel the same way. It didn’t need fixing, so they broke it!!!! Makes no sense. 🤦♀️
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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This new app is horrible. Lost all favorites, you can see way less channels on the channel guide. Many great features taken away. Please bring the old app back!
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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No I can officially say does not help
Thing
Subject: Inquiry regarding Next-Gen Network / X-Class Symmetrical Speed Availability in Vancouver, WA (98660) Message: Hello, I am writing to inquire about the deployment timeline for Xfinity’s Next-Gen network upgrades and X-Class symmetrical internet tiers in my area. I am located in Vancouver, WA
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on my ipad, i can't access "scheduled programs" in the xfinity stream app.
Have refreshed my tv box, modem, restarted my laptop and my ipad, and have tried countless fixes suggested by Gemini. I see my scheduled programs on my HP laptop, but they do not show on my iPad in the xfinity stream app. Only "recorded" shows are listed. In my "Library", tapping on Recordings does
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Xfinity Stream Website
Internet Download and Upload Speeds Not Close to Plan
Hello, My issue is that my internet download and upload speeds are nowhere near what my plan states. Below is a screenshot of my current internet plan. I've reset my router many times (I have an ARRIS SBG10 router) and have run internet speed tests; they average around 150 Mbps - 170 Mbps download a
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Customer Service
I agree completely! These changes have made it much more difficult and time consuming to use. If things aren’t corrected quickly, I may even cancel my service. I pay a huge cable bill mostly because I love using Stream. These
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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I use the xfinity stream app on my phone often to watch shows that I’ve recorded on my DVR. Main issues that I’m having right now are: - the list of recordings only displays the episode titles, so it’s hard to know which show it is - it doesn’t seem
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Feedback on Xfinity stream app access accessibility
It’s great that the Xfinity stream guide now has the ability for larger text. However, it very easily cannot scroll up and down and scrolls left to right at the slightest movement, which is a problem when you’re trying to track a screen movement. Please fix that. Also, the Stream app doesn’t tell yo
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Xfinity Stream App
user_xr26 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's
Unresolved Referral Credit
Hi, I signed up for new service in October 2026 using a referral link. The online order encountered a system error and didn't confirm properly, though an order number was generated. A store manager assisted with setting up my service and assured me a ticket would be submitted to link the referral cr
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Moved here to compliments.
EG
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Bad problem Good agent
Not a question. A statement. Having connection issues. Tech came-fail. Another coming tomorrow. The last customer service agent I spoke to was named Rose. By far the only one who seemed to understand and care. Never got a survey so I am putting it here. Thank you Rose.
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