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user_3mtkx2 I'm sorry the system is not allowing us to bring this to a repair team since the issue occurrs when a third party device is added. Have you always had the XB10 gateway, or did you have the XB8 prior to this device? We would like to test t
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
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Latency spikes every 12 minutes exactly
Hello, I'm experiencing brief but high latency spikes exactly 12 minutes apart, all day every day, on every device on the network. I'm not sure how long this has been going on, as it's only noticeable while gaming (I assume streaming services operate with enough buffer that this type of spike does n
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Your Home Network
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
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Customer Service
Online chat is a joke
Trying to lower my bill but can’t seem to get a live agent. The chat bot just keeps looping no matter what I type. I think Comcast/Xfinity does this on purpose so you’ll give up.
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Customer Service
@XfinityAirelle When can I expect a response on this matter.
billing
I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen
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Billing on a closed account
I have the POA for my mother in law. She recently moved out of her home into an assisted living facility due to medical issues, and on July 6, 2026 I canceled both her Internet and cable service at one of your Xfinity stores located on 1st Avenue in Tucson, Arizona. I was advised by her bank that sh
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Billing
I don't understand what that means. For the set top box I can press the Xfinity button on the remote. This brings up a little menu on the bottom of the screen that includes a conversation bubble icon, a Guide menu, a Saved menu, On Demand menu, Sear
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Inexcusable internet issues.
About mid-May to June, my partner and I moved to a new place. We tried setting out internet up, but had no luck. We were later informed that our apartment was tagged as "House Debt and Fraud" due to several previous tennants not paying their bill, which is over $1,300. We were never notified about t
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Customer Service
Thank you for your update. As I understand your response: The XB10 is expected to operate correctly with devices that support standard Ethernet auto-negotiation (10G/5G/2.5G/1G). In our testing, every device in the network supports multi-gig auto-
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
Question
So what will happen now!
Unauthorized payment
Xfinity took a payment from my checking account that I did not authorize
Question
Hello @clarkr, thank you for taking the time to leave a post. I can certainly understand wanting to keep a backup of your archived emails and folders, and I'd be happy to help point you in the right direction. @BruceW provided some great steps to ge
download e-mail folder?
I have Xfinity e-mails archived in folders. How do I download an entire folder?
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@Rtayjha25 @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
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No you don't we all pay a very hight price for bad cable service as it is and now we lose redzone . Get deal done ,because I'm very sure you will be losing ALOT of customers, including me.
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Rtayjha25, thank you for working with our wonderful Expert. We should take a look at your account and see what is causing this. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In"
Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
Question
Marked "Solved" topic now being closed.
email help
We recently recovered an email account that had disappeared for a couple of weeks. Now, our devices are loading 3,000 old emails at a time. It started with the most recent deleted emails and is now back to 2023. We delete from the device inbox, delete from trash, and it immediately starts loading th
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Hey @Notsknip , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your app. I would be more than happy to offer my assistance looking into this further for you.
XfinityJanelle
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Xfi app always shows offline even tho all devices work!
The xfi app intermittently showing internet offline.Customer support took off 4 pending modem deletions.Worked for a bit,then right back to internet offline.Can anyone fix this?Support also reset my account.
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