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Cut wire hanging low from pole
Tree work was being done in the neighborhood and the truck caught a line. Now the line is cut and hanging at the pole. This is a safety hazard. Called and was told a tech would be at my house in 5 days. This needs to be taken more seriously and dispatching a tech should be sooner to repair the issue
Question
Hi there, @user_wxej92. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with activation. We can get a tech out to work on this, the charge is typically $100 dollars. We can check and see if there is anything
coaxial install
Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?
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Channel ID 20 13 14 15 16 17 18 19 21
Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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Upstream Channel Bonding Value Channel ID 17 18 19 20 43 Lock Status Locked
Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
coaxial install
Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?
Question
Thank you, DM sent. much appreciated.
Hazardous wire and no internet
A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho
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No channels, even To Go
This is odd. We are out of town and have both a Roku Ultra and Fire stick. I get the To Go channels on the Firestick, but absolutely no channels on the Roku. I've restarted, deleted and reinstalled the app, changed zip codes, everything I can think of. It only gives me the option to record but not s
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Xfinity Stream Website
Hi there, @user_7cref0. Thanks for reaching out to us here on the Community Forum and sorry to hear your internet is not working. If this is still an issue, we would be more than happy to help. Let us know the status and what lights you're seeing on
No internet all day and night and no alarms
We haven't had any internet and our alarms and cameras are all off in our house.I don't like it and I wanna file a complaint
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No internet all day and night and no alarms
We haven't had any internet and our alarms and cameras are all off in our house.I don't like it and I wanna file a complaint
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
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Sounds good. Please keep up posted in case further assistance is needed. @user_j7x9ls
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Moved here to the E-mail help section.
Recovering email
I have lost an email from 12/25/2025 and have exhausted all possibilities to try and search subject, date and sender and have found nothing. Nothing in active emails or trash or spam. can I please get assistance to recover it.
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@user_4xx71g that's a great question. The Xfinity ID will be set with a specific designation (Primary, Manager, User). Here is a helpful article that will outline what each user role does and how to distinguish between them: https://www.xfinity.com/s
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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I only have one account so I assume I am. How do I know if its the primary account?
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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user_4r1fc7 Hi there. We can certainly understand your frustration. It's one thing to encounter an error message, but after speaking with multiple representatives and having your bundle canceled in the process, we'd be upset too. Based on what
XfinityAirelle
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Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
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