@dmcoles Have you first checked for outages as I advised in my earlier post upthread ?

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_tiu8v9 - Thank you for taking the time to share your feedback and for joining us here on the Xfinity Forums. We truly appreciate your choice in service providers and the opportunity to help. We'd be happy to review your billing details, orders,

user_3xmjvm, Hi! Thanks for reaching out. I can definitely understand your concern. A $28 increase is significant, and I'd be happy to help figure out what changed. There are a few common reasons a bill may increase, such as the expiration of a promo

user_ea277d Thanks for checking those settings already. If all Xfinity notifications are turned off and the program in the guide does not show “reminder options,” the alert may not be tied to that specific program. It may be coming from a

user_ad4mru Great question. We can't really advise much on third-party equipment, so I'd say it depends on the level of control or customization you need for your home. The important part is ensuring it's compatible with our network. You can check co

Hello there @user_f1o2xn we are gone to hate to see you go, but I will be more than happy to help you with the disconnection of your service. To begin, would you mind sending me your name and the address to your account in a Direct message? &nbs

Hello, @user_mb6sh6! We are here to help :) To clarify, is this a temporary line that needs to be replaced with a permanent, buried line? Or has that already been done, and we just need to bury what we've installed? Unless I'm off altogether, and you

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello there @user_52bfow, I will be more than happy to help you locate your password. Do you remember if you continued to use the default password, or customized your own?

This thread also seems to be addressing the exact same problem. Many people here are encountering it. I'll submit a complaint on the EA/Apex Legends support forum as well, but it seems like the Xfinity and EA teams really need to talk to one another

user_joy3xc thank you for using the Xfinity Community Forums page for each out today. I understand that you are awaiting a callback for assistance with some billing related concerns and would be more than happy to help. A callback specifically might

I've been experiencing the exact same thing. Did they ever respond? I've just submitted my own support request for this.