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@XfinityBillie I just read your question there for @user_e30vl8 YOu suggested taking their modem out of Bridge Mode to troubleshoot. The point of the problem is that you can only take the modem out of Bridge Mode by accessing the admin login.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help with no internet service
I have been on the phone for 2 days and can not get a hold of anyone to help. Xfinity expects me to pay my bill but I have to keep taking days off work to be home for someone to fix my internet but it still doesn't work. I was sent 63 text messages from the assistant with no help at all. I have been
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user_k6jxe5 let's take a look at your account and see what resolution we can come up with. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagin
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
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Bad signal at street
I've been having issues with Xfinity cable tv for months. Initially started as many interruptions during the day with "weak or no signal," then eventually just garbled voices and picture that we could not watch. Called Xfinity on multiple occasions and went through multiple, numerous attempts to res
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Customer Service
stubpepsin, Hi there! Thanks for taking the time out of your day to reach out. I would have the same concern if I experienced an error message that said give us a call. You've reached the right place. Over social media, our team is a group that speci
Error rdk-3012-0
Error message says "Give us a call" Who am I supposed to call? [Edit: "all caps"]
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@user_aeszio Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Cable TV service options
I currently have both Internet and cable TV through Xfinity. My Xfinity internet service is bad in my area. I know I can subscribe to cable TV only from Xfinity and go with another provider for Internet service. Could you reach out to me with my options for TV service only?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
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Hello user_q9huqo. Thank you for sharing your same experience with our Xfinity Forums community. I'm sorry that you had this trouble as well and that you dread needing to call into our support team. There's no need to have to call or give a story for
Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an ho
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@sara_111 I appreciate you making us aware that you haven't received this trade-in credit via Forums. I would be more than happy to help confirm the status of this credit you're expecting. Let's continue our conversation via DM.
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
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Error rdk-3012-0
Error message says "Give us a call" Who am I supposed to call? [Edit: "all caps"]
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Customer Service
Had the same experience. It’s a bad outfit period. Good internet service though. I am ready to cancel cable And voice. I am not going to lie. I am not moving. [Edited: "Language"] I retired. I dread calling them.
Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an ho
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Accepted Solution
user_e31eb9_Robin_ thank you for using the Xfinity Community Forums page to reach out regarding your options to record and view certain content. Yes, you can use the Choice TV 20-hour DVR service without a set-top box. The X1 Cloud DVR can be accesse
Can we record/view ChoiceTV content on XfinityStream without set-top box?
Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont
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I am trying to access my email account on my computer, but xfinity is not recognizing either my email address or my phone number. I signed into this account 5 months ago, so I don't believe it should have been deleted, but it doesn't seem to be ther
Cannot get into my email [Edited]
I cannot get into my email account. Please advise me about any changes.
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user_s8ngpv Hello and thank you for reaching out via our Xfinity Community Forums. This is an incredibly frustrating situation, and I am truly sorry for the experience you’ve had while trying to switch your services to us, and this is far from
File a formal complaint
In early December, we decided to cancel our previous internet service and sign up with Xfinity. In addition, we opted to switch my cellular service to Xfinity as well with an upgraded phone. Paid the initial fees and started the process. The internet service was subpar. Very spotty, sometimes not ev
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Hello user_1q6rjd thank you so much for taking the time out of your day to reach us here via our Xfinity Forums, and for sharing your recent experience. This is never what we'd want for you as a valued customer, and will do all we can to help.
Reinstate My Cable Service
I spoke to one of your service people to get credit for one of 4 TV boxes I returned 2 months ago. This lady wanted me to buy things I was not interested so she turned of my to cable service for my tv. please reinstate by cable service for my tv. This Lady was not happy with me because I would not b
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change card for autopay
my debit card is cancelled. How can I change to my new card number?
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Billing
File a formal complaint
In early December, we decided to cancel our previous internet service and sign up with Xfinity. In addition, we opted to switch my cellular service to Xfinity as well with an upgraded phone. Paid the initial fees and started the process. The internet service was subpar. Very spotty, sometimes not ev
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Customer Service
Hello user_letts! Thanks for reaching out to us on our Xfinity Forums. This is an awesome place to check for help with our services, account details and knowledge from the community. Are you having any trouble with your account or services? @E
XfinityPaula
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17 hours ago
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User_letts
Please help me understand what I’m supposed to do? Ty letts
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