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Xfinity Membership Status
Hi, I’m a Comcast employee and my Xfinity Membership is currently showing Gold status. Based on my tenure/eligible services, I believe the account should qualify for Diamond status. I have opened two ecm tickets that are auto closed with gold confirmed
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Customer Service
@user_8f2eb4 my viewing is all done at my home. And the list you provided is the current list. The package I signed up for in August 2025, had live local channels in the offering. It is THE ONLY reason I signed up. Those channels were included and I
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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Still being charged after canceling the service
I cancle the internet server on August. However, I didn't know Xfinity doesn't cancle my mobie Xfinity. I call them September 27 to cancle the mobile account. At that time the agent say I don't need to pay anything. Today, they charge me again. This time the agend said the bill for August to Septemb
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Billing
user_hj8iai Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you and see what we can do to help resolve your digital purchase issue. Please send a Direct Message with your full name and address
Requesting manual exception to merge digital purchases from closed account into new address
I recently changed addresses and set up a brand new Xfinity account for my latest home rather than doing a standard move/transfer. Unfortunately, I missed the 60-day window to have my On-Demand digital purchases automatically merged over to my active account profile. I have a library of movies that
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Correct - There are no issues with live TV channels... only the recordings or On Demand
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Hey @user_adzx3c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance looking into this further for you. Could you pleas
Formal Dispute of Unreturned Equipment Charge and Notice of Potential Collections Referral
To Whom It May Concern, I am writing to formally dispute the equipment charge on my closed Xfinity account concerning a cable box that your company claims I failed to return. I previously contacted Xfinity through its online chat regarding this matter. During that interaction, the issue appeared to
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For clarity, there are no issues viewing live TV channels? Only when watching recordings or On Demand content?
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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vadeltachi Looks like we responded to your direct message 2 days ago. Not sure why you didn't recieve it, but I'll send it again to see if you get that one. You should see the direct message within the next 2 minutes.
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
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user_o1e2ve Thank you for reaching out to us here with your concerns! You can find instructions for viewing you online billing statement at the following link https://www.xfinity.com/support/articles/view-xfinity-billing-history. Please let me know i
Accessing billing statement
Trying to access my billing statement for [Edited: "Personal Information”] [Title Edited: "Personal Information "]
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Networks available for livestreaming out-of-home Over 250+ channels can be livestreamed when you’re not home using the Xfinity Stream mobile app and Xfinity Stream portal. You can also watch out-of-home using the Xfinity Stream app on Amazon Fire TV
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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25 days and counting, still zero information about anything regarding this issue. They just reply with generic posts. Very disappointed...
Dangerous cable potentially, definity not ok
So Comcast was today out in my backyard for some reason or other. Pulled 2 yellow lines and later, swapped them with black ones or something like that, I am not sure what they actually did. The result is a diagonal line pulled from the post across my back yard and deck to the neighbor's box. This li
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Network and streaming
Xfinity Stream Apple TV incorrectly says I am not on home WiFi Xfinity Stream on my Apple TV does not recognize my Xfinity home WiFi correctly. My Apple TV is connected to my home Xfinity WiFi network. The Xfinity Stream app on my iPad, connected to exactly the same WiFi network, works correctly. On
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Xfinity Stream Website
From Xfinity website: Networks available for livestreaming out-of-home Over 250+ channels can be livestreamed when you’re not home using the Xfinity Stream mobile app and Xfinity Stream portal. You can also watch out-of-home using the Xfinity St
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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Xfinity support
"I am being billed $45/month for an unactivated Xfinity Mobile line that I cancelled prior to activation. There is zero data or talk usage on this line because the SIM was never used. I am requesting an immediate corporate escalation to fully cancel this mobile account and credit back the incorrect
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Devices
Yes - I am only having issues on my Chromebook
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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@user_029302 Thanks for clarifying. I can see why an in-home technician is needed, if you've already set up the appointment for tomorrow, that's the best option to get this resolved. What I can do is follow up with you after the
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Emails about billing.
I signed on with Xfinity because I was told no payment for a year. Then I was told if I do NOT want wifi or automatic billing it would be around $60.00 a month starting in July 2027. Angela Owens
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Billing
user_u16ij7 To confirm that is the only device having the issue with playing the recordings correct?
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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For transparency and accountability's sake and for any customer who's tracking along, AND to see how effective these forums can be, I'd like to continue to update everyone on the status of my complaint. I am suppose to receive a response in 72 hrs.&
Apple Watches Offered as “Free” Without Disclosure of Required Service Lines — Unresolved Billing Dispute
I am extremely frustrated with Xfinity, and I am posting here because customer service and store management have repeatedly failed to resolve it. A couple of months ago, I visited an Xfinity store to upgrade my mother’s phone. While we were waiting, the associate assisting us offered us two Apple Wa
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user_f88dlt Good morning, Happy Saturday! Thank you for reaching out to Xfinity Forums. If you were affected by a service interruption, You can have the credit automatically applied through the Support Page. Please besure to login first. Let us know
XfinityKassie
commented
10 hours ago
to the conversation:
0
0
Outage on 10/15-16/26
will credit be issued for outage?
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