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Cancel my service appointment tomorrow
Cancel appointment for tomorrow
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Channels and Programming
Well yet again. Pure incompetence with these foreign representatives. After numerous calls to get my mom voice remotes for a senior with visual impairment. We get one that is defective. The voice button will not work. It was reprogrammed several time
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
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@user_gu2fv9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to look into an expired gift card being replaced. Let's see what our options are together. Please send us a direct message with y
Requesting reissue of unspent/unactivated expired promotional visa card
Hello Xfinity CS Team, I am writing to request assistance with a promotional prepaid card that has expired. The card was sent to me as part of an Xfinity sign-up promotion, but I never got the chance to activate or use it. The balance remains completely untouched at $0.00 spent. I recently called th
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Hello @user_c60cyy, thanks for bringing your concerns to our attention, we'll be more than happy to look into it and get you over to our dedicated team. Please remember for your safety and security to never post any personal information in public. Fo
Extremely dissatisfied 6 year customer
Dear Executive Customer Relations, My name is [Edited: "Personal Information"], and I am submitting this as a **formal executive-level complaint and request for immediate intervention** regarding my Xfinity Mobile account. **Account Number:** [Edited: "Personal Information"] **Xfinity Mobile Number:
Question
Hi there! I'm sorry to hear you're having trouble getting your service up and running after your move. I appreciate you taking the time to try multiple coax outlets, replace cables, and power cycle the modem. A continuously blinking orange light typi
Modem Set Up
I currently just moved to a new house and had my account address swapped. I’m attempting to set up the modem and getting an indefinite blinking orange. I’ve tried new cables, coax ports in the house and power cycling the router. Any help of what else to do would be greatly appreciated!
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You're trying to tell me you don't know who posted things on YOUR site when they are logged in? I'm not buying it. This is an Xfinity.com site. You have my permission to look up my name and email, which is all you need.
Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
Question
@user_xa1avz Hi there, and thank you for taking the time to provide such detailed information about your device and the activation issue you're experiencing. I can certainly understand how frustrating it is to have a factory unlocked device appear in
False "Incompatible Phone" Error on Factory-Unlocked Samsung S23 (SM-S911U1) - eSIM Whitelist Request
Hello Xfinity Community Team, I am trying to activate an eSIM for my factory-unlocked North American Samsung Galaxy S23 (SM-S911U1) on Xfinity Mobile under the BYOD program. When I enter my IMEI into the online portal, the system returns the error: "Unfortunately, your phone isn't compatible." I
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Same issue here. Long story, but have invested hours with Xfinity support, Finally got to Technical support 7/31 and they acknowledged that there was issue and they were working on it, with an expected resolution date of 8/3. 8/11 and still no
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Why does xfinity refuse to honor what we agreed on.
[Image Removed: "Personal Information"] I agreed with one of your agents to a new contract but it didn't process and now no matter what i do Xfinity refuses to honor the agreed upon deal. I have the proof right here. So why is this a problem, this was agreed upon 2 days ago.
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Customer Service
user_hlwacr We do not have access to your private information without you providing it to help ensure your account information stays secure. I can process the request; there isn't an issue. I just need to know who you are and where and send a verific
Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
Question
user_v22ul0 Thanks for reaching out! I'm sorry to hear you have had so much trouble with canceling your Xfinity services. Our team would be more than happy to help, especially since you are now overseas. Please send us a direct message, so we can gat
Canceling
I have called XFinity 3 times over 3 months. I moved overseas to take care of sick family and have canceled 3 times. I still get billed and have not received a refund for the 2 bills I had automatically taken from my bank account before I disabled autopay. What am I supposed to do?
Question
Requesting reissue of unspent/unactivated expired promotional visa card
Hello Xfinity CS Team, I am writing to request assistance with a promotional prepaid card that has expired. The card was sent to me as part of an Xfinity sign-up promotion, but I never got the chance to activate or use it. The balance remains completely untouched at $0.00 spent. I recently called th
Question
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Customer Service
Extremely dissatisfied 6 year customer
Dear Executive Customer Relations, My name is [Edited: "Personal Information"], and I am submitting this as a **formal executive-level complaint and request for immediate intervention** regarding my Xfinity Mobile account. **Account Number:** [Edited: "Personal Information"] **Xfinity Mobile Number:
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Customer Service
user_7b0ljl thank you for using the Xfinity Community Forums page to reach out. I understand that you have had a concern related to your account billing and equipment charged. Let's see what is going on to clear this up together. Please send us a di
They just charmed for service that they never gave me in 3 months
They took 3 months of char $145 per months and dont provide any service... then I cancel my subscription and then they asked me to return the equipment because is not the will considering me a delinquency account... Incredible... all of this after 3 hours of waiting call
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Good afternoon @user_ip8mi8. Our team can check to see if there are any sooner appointments available, but cannot guarantee it. We always recommend to sign up for the Appointment Waitlist in case a date/time opens up that works better for you. The st
Internet issues
Hello again, Today my internet went down again early afternoon. I went on the xfinity app it stated no outages. So I unplugged and wait 30 secind from the xfinity app suggested. Internet came back however I pro extender start blinking red. I reset as well from what the xfinity app suggested. Did not
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Why am I not getting a response?
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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I have a apple ipad and I also work off a windows 11 computer
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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[Edited: "Profanity"] I'm not answering any more questions. I already had to search the internet several time just to find THIS solution. I hit "login" and the forum knew exactly who I was, therefore YOU do too. So, you are OBVIOUSLY lying - your res
Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
Question
Canceling
I have called XFinity 3 times over 3 months. I moved overseas to take care of sick family and have canceled 3 times. I still get billed and have not received a refund for the 2 bills I had automatically taken from my bank account before I disabled autopay. What am I supposed to do?
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Billing
user_hlwacr That is correct; we do not have access to that information. While it may be available to the site engineers, it is considered private information, and we have a responsibility to protect customer data; it is not accessible at my level. As
XfinityAmandaB
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Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
Question