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My address shows up as a business address
Was shopping Internet offers to somehow get away from Breezeline, the WORST Internet service in our area. When I went to search my address it came up as a business address. How am I able to get that changed to residential address.
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Customer Service
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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Customer Service
Where is the device listed under the Primary ID? I can't find it in the account information. Does this change if I access my account from a second PC or the xfinity app on my phone? When Microsoft updates Edge I expect this, it is clear when that ha
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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Your Home Network
NFL NETWORK
so several months later, we still don’t have this service and we are still paying for it. Is this going to return anytime soon or do we need to start looking around for another cable company? Also, where is our credit for not having it since we are paying for it ??
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Channels and Programming
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
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user_wsre80 Thanks for reaching out for help today. To confirm the issue is with your email that started with us, and was transitioned to Yahoo, or was it Yahoo to begin with that you can access on your iPhone?
Can’t get email through yahoo on new iPhone 17e
Can see my email on my pc, but not on my new iPhone 17e
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Greetings, @user_5fdwnc! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about canceling service at your old location. You have definitely come to the right place for assistance. If you could send our
I need to remove a six month old account from my profile.
I moved from New Jersey to Connecticut and require removal of my old address. This address is still showing and billing me for services where I no longer live. It has been six months; do I need an attorney to get this corrected? I need this to be fixed immediately. Regards,
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user_cb0tlj Thanks for the details of all the troubleshooting so far, and we appreicate all your hard work. I'll be happy to get into the account to assist with moving this to the next step for you to get the issue resolved. Can you send us a d
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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@user_4ysppg Our team can certainly check your account to resolve your final bill and collection concerns with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, c
Cancelled Service in December at Oak Brook Office - Sent to Collections After
I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment. My account was sent to collections for $120 even though I made my final payments at the Oak Brook location. I even had an additional auto payment taken out in January for the service I h
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Hi Abby, thanks for the reply. Timing: It's not limited to one part of the day — I get it throughout. The download latency is fairly consistent whenever I'm active (elevated ping with spikes to 500ms+), and the disconnects can happen anytime, includi
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Hello, eldon.a! Thanks for reaching out. I can definitely understand wanting to make sure you're getting the upload speeds your area supports. I'd be happy to take a closer look at the account, provisioning, and modem details to see what's going on
Next-Gen Mid-Split Boot-file needed for Netgear CM3000
Hello! My local node/neighborhood has Next-Gen Mid-Split active and my NetGear CM3000 shows an Upstream OFDMA channel is locked. However, my upload speed it stuck at ~35-50 Mbps due to a legacy provisioning profile. I used to have proper upload speeds but this past week its been under the rated spee
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@user_s1lbwo I would like to take a closer look at the account to see what information we have to share anCan you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on th
cancel xfinity mobile
Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.
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Hi there, As far as I understand, the account is in the real estate agent's name, as that is the name that appears on the account statement of both the home internet and the mobile plan. However, the unactivated mobile plan was linked to my credit ca
cancel xfinity mobile
Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.
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user_01c001 There is no official way of deleting or removal of an old email other than just not using it. After a period of time it will become deactivated. Old Xfinity Email (comcast.net) accounts become deactivated if they are not accessed at least
XfinityPeterH
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How to remove
I noticed there is an old email address I have no to anymore and also user name I don't know so how do I remove it
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