Xfinity Community Forum

user_anraji I'm sorry to hear about your experience and appreciate you bringing it to our attention. We take these situations very seriously and can create a report to have our leadership investigate this behavior further. Since we will need some acc

XfinityThomasD

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18 hours ago

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Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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18 hours ago

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Cancel Service

Hi @Xfinity Support, i am moving out and the apt does not support xfinity. I will need to cancel it soon please. thank you

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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18 hours ago

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Internet order isdues

On 6/3 I placed an order for full install of WiFi in the store. The rep tried a iPad 2x & the PC. Wouldn’t go through. Finally a manager placed it manually but couldn’t get an appointment. He called customer service. After a long wait, the rep put us on hold & reprocessed a whole new order. The rate

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user_31e29e Hi there. We can certainly understand your frustration, especially when the interruption has been ongoing for more than a day and the estimated restoration time has been removed. When a restoration estimate dis

XfinityAirelle

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18 hours ago

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xfinity agent about outage

Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.

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user_sor1s0 Thanks for reaching out to us today for help with transfer of your home number. Are you transferring it to another provide who is requesting you to get the pin, or are you transferring the home line to a mobile phone with us? I'm asking a

XfinityEricB

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18 hours ago

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Transfer pin

I’m trying to get a transfer pin to move existing land line.

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No one at Xfinity will speak to anyone when there is an outage. Internet down since early yesterday, now NO ETA is provided. None. At first it said network issue on your side, not a down power line or specifics. We have no idea when service will be r

user_31e29e

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18 hours ago

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xfinity agent about outage

Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.

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@christian_05 @XfinityDena Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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18 hours ago

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Netgear CM3000 only getting 40 Mbps upload speeds

I replaced my xb7 xfinity modem because of slow upload speed. I installed the Xfinity recommended CM3000 today but my upload speeds remain unchanged and only reach a maximum of 40 Mbps

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@austinp @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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18 hours ago

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High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

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Transfer pin

I’m trying to get a transfer pin to move existing land line.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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xfinity agent about outage

Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.

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Good Morning, @user_smjsyr Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had. Please be assured you reached the right person to assist you.

XfinityRichard

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19 hours ago

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Incompetent, unprofessional personnel and poor infrastructure

To Xfinity Management, I am writing to formally lodge a complaint regarding a sudden 3x increase to my bill without any prior notification, alongside a severe failure in your customer support process. Today, I contacted customer service to activate my new NOW service. The account executives I spoke

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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Incompetent, unprofessional personnel and poor infrastructure

To Xfinity Management, I am writing to formally lodge a complaint regarding a sudden 3x increase to my bill without any prior notification, alongside a severe failure in your customer support process. Today, I contacted customer service to activate my new NOW service. The account executives I spoke

Question

... send email from my Charter.net account ... a PTR record may be missing ... If the problem is that your Charter IP does not have a PTR record, I believe that's something that Charter would have to fix. I don't think Comcast/Xfinity can add PTR re

BruceW

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19 hours ago

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Having issue sending email using Charter Spectrum account.

I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an

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Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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Service Disconnected

Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the

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Incompetent, unprofessional personnel and poor infrastructure

To Xfinity Management, I am writing to formally lodge a complaint regarding a sudden 3x increase to my bill without any prior notification, alongside a severe failure in your customer support process. Today, I contacted customer service to activate my new NOW service. The account executives I spoke

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Billing

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Disabling call waiting on my Comcast Voice landline

I need to disable call waiting permanently. Can anyone walk me through the steps. I am unable to find anything other than a one time solution for one phone call.

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Home Phone Features

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@user_kfekfb Are you having issues with your password or accessing your email?

XfinityDena

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19 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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What is the Xfinity server

What is the Xfinity Comcast email server?

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Email

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Had the same issue with Disney+ months ago. From what I could gather, it's a Disney+ issue and app compatibility issue. Not necessarily an Xfinity issue. There's definitely a plethora of information about ideas to attempt to resolve it on the Interne

jdawg90

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19 hours ago

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Streaming Issues

I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa

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