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That is the correct device for your plan, @user_143hmu. I would recommend visiting our NOW PORTAL for assistance with your intermittent connectivity issues. As that team would be able to take the next steps forward to resolve any now issues, but we w
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Unfortunately, no. I’ve tried all kinds of restarts, but the connection still drops intermittently. When I checked my equipment on the Xfinity website, it said, “The Xfinity Gateway you currently have is out of date.” Could this be the source of the
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Returning "free" iPad received from Xfinity
Cannot find how to return the "free" iPad customer service conned me into taking. I do not want it. How do I return it to Xfinity? Thank you! Debi Edwards
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Customer Service
Hey there user_30dfb1 we've got some great updates for you on this home connection request! Please reach out via the private message chats that we have going, and we'll be happy to provide those details to you.
Install cable from street to house
Your tech informed us today that we would need to have a cable installed to get Xfinity service so has reported the house as "Not Serviceable". The house sits, by his measure, 480+ feet from the street. How do I go about getting a quote for install of the required cable?
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Hello @TripleGGG1959, thanks for your comment. You may continue to receive text messages and emails about payment due because these notifications are sent to remind you of important billing information, even if you pay promptly. I appreciate you conf
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
Question
Hello. user_5y4lhi. Our team is here to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, cli
Complaint about billing
Dear Xfinity Billing Department, I've been dealing with an ongoing issue that's causing me serious stress. I couldn't pay my bill, so you offered me an arrangement to defer payment until December eighth for seventy-four dollars seventy-six cents. Despite this, you've attempted to pull the payment tw
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Hello, @user_f2f0v6 thank you for sending the direct message with the requested information, I was able to locate and will follow up with you there to get that equipment charge reversed for you.
Cancel equipment 'rental' fee
I have made this request at least four times using the app to chat with an agent, and four times I have been promised it would be done. There has been a $34.16 amount on my bill for months which I am not going to pay. It was for a router rental that a tech said would solve a connection problem, and
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We do not allow any addresses to be posted in public for security purposes. We would love the opportunity to look further into this issue to ensure a final resolution. Please feel free to direct message us with the steps above so that we may be able
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of t
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I am having the same issue too. My App says I am paid in full. Online it says I am paid in full. The Xfinity rep online said my account is paid in full. So, why do I keep getting text messages and emails telling me a payment is due? I pay my account
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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@grady777 Thank you for making us aware of this error message you're getting even after troubleshooting on your own via Forums. I would be more than happy to help figure out a solution and/or replace the box, if needed. Please send a direct message b
my ethernet connection is not working
first of all i have windows 11, norton 360 & have combo router/modem. also my wifi works just my ethernet connection does not work around 1 week ago my ethernet connection wasn't working it now says "unidentified network" & in properties it says "no dhcp server was found" even though in the "service
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Problems accessing email from my iPhone 16 Pro Max
Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i
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Network
Hello there, @user_f2f0v6! Thanks for reaching out to us here on the Community Forum. We would be happy to investigate the equipment charge and get it resolved. Please send a direct message to us by clicking the chat icon in the upper right corner of
Cancel equipment 'rental' fee
I have made this request at least four times using the app to chat with an agent, and four times I have been promised it would be done. There has been a $34.16 amount on my bill for months which I am not going to pay. It was for a router rental that a tech said would solve a connection problem, and
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I am going to agree with all the comments, it is totally crazy that when you are choosing a bundle you can even see what channels are included, and there is no way to find the local lineup without entering an address. I am sure Xfinity is losing tens
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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Not my address. I'm not an idiot. If you you can recover than info before you edited it then great! If you didn't your policies are flawed for intelligent inaction. I'm done.
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of t
Question
Cancel equipment 'rental' fee
I have made this request at least four times using the app to chat with an agent, and four times I have been promised it would be done. There has been a $34.16 amount on my bill for months which I am not going to pay. It was for a router rental that a tech said would solve a connection problem, and
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Customer Service
@user_925ki8 Thanks for adding to the thread. To find the username you used to activate the subscription, go to peacocktv.com . Once there click on the login button, and use the emails you would have tried for the activation.
Peacock
Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan. Is there a way to verify my Xfinity account is linked to my Peacock account?
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i would really like Me tv toons and Me tv plus and Fetv added to xfinty Cable very soon please thanks you
Channels
i would really like Xfinity Cable to add Me tv Toons and Me tv Plus and FE TV in the Chicago IL area very soon
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Hello @user_a9a7f3 We can certainly help with the return. Have you already received the iPad? The following link provides all the steps to initiate the return online. Have you tried the steps below already? https://www.xfinity.com/support/articles/re
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Returning "free" iPad received from Xfinity
Cannot find how to return the "free" iPad customer service conned me into taking. I do not want it. How do I return it to Xfinity? Thank you! Debi Edwards
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