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Constant upload packet loss past XB8 gateway, signal levels normal - causing servere jitter in game
My wired PC sees about 1.5–2.5% packet loss past my XB8 gateway, which causes jitter in online games. Ping to the gateway: 0% loss. Ping to 1.1.1.1 and 8.8.8.8: both drop packets at the same moment, about 3 times a minute, with no increase in ping. Already tried: restarting the gateway, reseating th
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Your Home Network
user_1ewcta Of course, happy to help! Is it just the one channel that the guide is off on? Or have you noticed other channels as well?
Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
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I have been having this issue on and off for almost a year. The DVR will clearly have recordings on it (in progress and completed), but they won't show in the Stream app on any device. I come onto this forum for help, but they basically say nothing i
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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Bait and switch
I was looking to upgrade to the iPhone duo. The current promotion says upgrade and trade in to save up to $1000 on the iPhone duo. So I plugged in my 16 pro max and sure enough it says “save $1000 when you trade it in”. No where does it state up to $1000 at this point, just that the phone is worth $
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Devices
@user_pqarmx Do you ever read your billing statements? You should because you would have known back on February's billing statement in the notes section as to why your bill increased so much. But, if your bill increased in March,
Unprofessional Conduct and Mistreatment by Store Manager- Xfinity Factoria Store, Bellevue, WA
I am filing this complaint regarding an extremely disappointing and disrespectful experience at the Xfinity store in Factoria, Bellevue, Washington. I visited the store around 12:30PM on Oct 30th 2026 to understand why my monthly internet bill had suddenly increased from approximately $90 to $201 st
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It's on my X1 tv box. Thank you
Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
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Im having this issue too
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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user_j9swnq Awesome! That is great to hear. I am glad the tech was able to get you taken care of. Before we close this thread out for you, is there anything else I can assist with?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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Multiple visits to a store and techs out with no resolve. Very dissapointing
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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@Sam60 How can you ask me to mark as best answer when you haven't answered anything yet. explain how to retrieve or recover my lost emails We can't help retrieve your lost emails. You're going to need to contact Yahoo for help with that since you
xfinity email move to yahoo
what happened to all of my past emails. I had years of emails and now only show 96 emails in yahoo dating back to june of 2026. your poor planning and migration has lost me valuable information that i had for years. correspondence that i could refer to if i needed to access it in future reference. t
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Hello @Mantistador, and thank you for reaching out here on our Xfinity Community forums. We’d be happy to help with your Apple TV activation. Since you’ve already experienced the same behavior on two phones and a PC, there are a couple of
Can't activate Apple TV Streamsaver Subscription
When I click the activate button for Apple TV Streamsaver, I get a pop-up alerting me that I am leaving the site to activate with "Activate Apple TV" and "Cancel" buttons below. Pressing on the Activate button does nothing, not even try to load a page. I have tried this on 2 separate phones and on P
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Great! The issue seems to have resolved.
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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user_45ib3x Thank you so much for stopping in for help with your connection to your new modem. @EG is correct: if you do have devices that depend on one side of the network over the other, the automatic channel steering may be causing it not to pick
No internet for multiple devices
I just got a gateway (XB8) but it won’t let my phone and a couple of other family members devices connect except for my singular Roku. Need feedback on how to fix this issue
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@user_k6lhqr Agreed. Yahoo customer service number hangs up on you after saying welcome. [Edited: “Profanity”] There's nothing we can do about that. Sorry.
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
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Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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Xfinity Stream Website
user_1ewcta Thank you for stopping in for help with your guide details being off. We would be happy to help make sure you can record the Hockey game. Are you trying to set a recording from an X1 TV box or your Xfinity Stream app?
Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
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Hello @user_wsz9ma, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Have you already set up services?
XfinityChelseaB
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I am trying to create a User ID
I am trying to create a User ID but the system is showing that address not right
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