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Hi, I sent a direct message and I cannot seem to get in contact with anyone past one message. I would really really like for this issue to be resolved as I need a large refund. It seems impossible to get in contact with anyone and to get issues res
[Urgent] Severe billing issue requiring immediate attention
In August 2025, I moved from one apartment to another. Due to a slight overlap period in lease, instead of transferring the service, I started a new service at my new address and then cancelled my old service at my old address after I moved out. I called customer service twice during this time to ge
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You can check on the spam filters you have set up in the advanced settings portion of the settings on the Email page. If there is an issue with a specific provider you can also check with our security team at the https://spa.xfinity.com/help site to
Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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Hanging cable
Good thing I didn’t have electric shears going on the greenery growing along my fence line; otherwise, I would have cut right through the cable that some tech left hanging off the roof of my neighbor’s garage and into the shrubbery before connecting to the neighbor’s house. Somebody wanna come out a
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Customer Service
Did not see the emails in junk folder. What are the correct filters? I am getting my other emails. Only these certain emails I am not receiving. And their IT department told me in was a Comcast issue and has happened to other clients with Comcast ema
Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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ARE YOU GOING TO REPLY TO ME///?
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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help I want my EMAIL PLEASE i HAVE BEEN WITH YOU SINCE 1981
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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I have no idea what I AM TO DO NOW WHAY CANNOT SPEAK WITH A HUMEN BEAN
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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Thank you for the clarification. Did you have a previous subscription attached to your email address? The offer from us would require that you are logging in with the Xfinity user ID and email address attached to your account. You can also reach out
Disney and Hulu activation
I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help
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I completely understand your frustration. Swapping your main box only to have all your TVs stop working is incredibly frustrating, especially with a week long wait for a tech. Your secondary boxes rely entirely on the main hub to communicate with our
STB malfunctioning
After a large area outage of 5 hours cable finally came back. Other of my boxes came back but main cable box did not. Multiple reboots, nothing. Tried help bot, nothing. Finally got customer service. They sent reset signals, nothing worked. Replaced STB at Xfinity store. Now no boxes work. Can't get
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i JUST WANT MY EMAIL yahoo said I can use my Xfinity Email password but that did not work Please just let me stay with infinity/comcast I am 85 an have be
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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@user_2lzm8f Hello Thanks for reaching out! As suggested we would recommend not clicking it, could you give me more details about the email? What did it say.
Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]
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Hello, Thanks for your help. I did contact Xfinity and they helped me fix the Peacock issue. However, I'm having another issue with the Xfinity email page. I'm trying to get something out of my cart to no avail. This has happened twice. I keep cleari
Is Peacock still free for diamond members?
Hi. I had a question about Peacock. Not too long ago, we used the rewards option and got Peacock premium free due to the fact that we were diamond members. We had to move and get new boxes, but according to Xfinity/Comcast, we still got Peacock for free. I reactivated it a few months ago with no pro
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Good evening! Thanks for posting on our Xfinity Community Forum, @user_0drdfd! We appreciate your loyalty over the years!❤️ I understand how frustrating it can be to see an increase on your bill. In many cases, this happens when a promotional rate ha
Loyalty discount ended
I've been a loyal Xfinity customer for three years, but my internet-only bill has increased to $135 a month. That's more than I'm willing to pay. I'd like to stay with Xfinity, but only if there's a loyalty or retention discount available. Can you check for any promotional offers on my account? If n
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Good evening @user_o060dv, and thank you for reaching out on our Community Forums with your transfer request, we appreciate it. We can assist with transferring your service to your new home. We'll first need to verify the address is serviceable. To g
move services
I am moving and need to move and transfer my wifi and tv service to new address. I have tried multiple times on multiple different days online and every time it says Xfinity is having a problem with their website. You are an internet service provider and your website [Edited: "Language"]. How and I
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So I am confused to why when I pause the internet I can still access it on my iMac. Please help
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
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Good evening user_82s41t. I will be happy to assist you further. When did the service appointment take place? The technician left behind rugs after the job, is that correct?
XfinityJon
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16 hours ago
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Property damage
Xfinity contractor put ruts in my yard
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