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user_5iqm2p Thank you for posting on our community forum so we can make sure you're able to send and receive Emails over your Xfinity network. Are you accessing your Email thorugh our online portal: https://connect.xfinity.com/appsuite or through a t
Why I can't get or send email through Xfinity to my email server yet I can when I use a cell network
Since 5:01 August 6, 2026 I cannot send or receive emails to my email server using the xfinity network. I can however send and receive emails via my backup cell network to this email server. I have several email accounts and only 1 is affected, my personal email server living out on the internet. My
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Canceling premium subscriptions Netflix Premium, HBO and Starz
Hi, looking to reduce my monthly fee by cancelling Netflix Premium, HBO and Starz but I am unable to do it though the manage subscriptions portal, need to contact you guys. Please let me know the exact process to cancel these subscriptions as the are over $100 usd in my monthly fee and I cannot affo
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Channels and Programming
Hello, @user_p6a2si! Replacing your gateway often causes smart home devices to lose connection. Here are the quickest ways to get your Alexa, Ring, and smart switches reconnected: Match Your Old Network Name and Password (Fastest Fix)If you set up
Just replaced Xfinity router, now cannot connect Alexa and Ring
I just replaced our Xfinity router and now having difficulty reconnecting several smart devices in my house, including Alexa, Ring and Smart lights and switches. Any advice?
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XB10 Unified WiFi Issue with Galaxy S24 Ultra, Splitting 2.4 GHz and 5 GHz Fixed "Couldn’t Connect to Network"
I’m sharing this in case it helps other XB10 users experiencing the same issue. I have an Xfinity XB10 gateway and a Samsung Galaxy S24 Ultra. With the XB10 using one combined SSID for the 2.4 GHz, 5 GHz, and 6 GHz bands, my S24 Ultra could see the WiFi network but repeatedly showed: “Couldn’t conne
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Your Home Network
Hi there, @user_3am2o2. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble. Have you attempted to activate Disney + through our site here: https://www.xfinity.com/yoursubscriptions at all since this has
complaint
eventhough I have Disney+ for free I am unable to because Disney wants me to sign up for payment plan. calling xfinity/omcast customer service is use less . I talked to few agents with no resolution..
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Internet
Why is our home Internet not working? Weather is perfect after we were out of power for four days.
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Your Home Network
Moving outdoor internet cable line
I’m doing an add on addition to my house and need my outdoor internet cable line moved out of the way
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Customer Service
@user_b61cb3 Thank you for taking the time to work with us. After working together we were able to get the necessary credits added to your account, and resolved your concerns. In the event you need assistance in the future, please create a new post.
Final account bill doesn't jibe with information received via DM
I just received a paper bill for a canceled account and the numbers don't match up with information I recently received in the forum. Just want to make sure this is put to bed properly.
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@user_miq0ha,Thank you for allowing EG to assist you with this matter. Is there anything else we may assist you with before we close this thread?
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Paying for 2gb but plan says speeds up to 100mbps
I recently upgraded to the 2gb plan since my wife is now working from home with me and wanted to get the new deal. My internet now seems worse and when I went to check on my plan I see they didn’t give me the 2gb plan and instead locked me at 100mbps! What is the deal with this plan? I don’t want to
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Your Home Network
Stevenas Thanks for submitting a post on our Community Forums. Our team is available to review the cancellation order and any additional steps. I do see you've sent us a direct message already, so we can continue to assist there.
Cancel services
Rates nearly doubled so I'm moving on to T Mobile How can I cancel my services? thanks!
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No Internet or Cable or Chicago in 60637.
No internet or cable since 9/5/2026. The Xfinity IOS app sent a service outage message and, two hours later, said the problem was resolved; except for me, it wasn't. No available appointments until 9/11/2026. I have tried using the waitlist, but so far, no luck. Most of my neighbors canceled their X
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Customer Service
user_7qyzxm Hi there, Deanna. You did the right thing by ending the call so you could verify that you were speaking with Xfinity. Please do not call the number back or share any passwords, verification codes, payment details, or other pe
Help with compromised account
I received a call from Xfinity suggesting that I had probably been hacked and that there was some strange activity on my account. I told him I needed to call back and be sure I was talking to a legitimate Xfinity person. Please call me [Edited: "Personal Information"] Deanna [Edited: "Personal Infor
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user_dd1012, in most cases like this, you may have signed up with a different email address. I would recommend checking it that is the case. If you still can't access it, then send us a DM with your name and address. Here are the detailed steps
Xfinity Diamond Peacock Premium Issues Due to Service Address Change
I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account." I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thank
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The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help with compromised account
I received a call from Xfinity suggesting that I had probably been hacked and that there was some strange activity on my account. I told him I needed to call back and be sure I was talking to a legitimate Xfinity person. Please call me [Edited: "Personal Information"] Deanna [Edited: "Personal Infor
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September 8th. Just noticed this issue with Disney+. Tried several things, all mentioned in this thread. No luck, like everyone else. This app worked in the past. My guess is that there was an upgrade and it didn't connect like all of the other apps.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_hw2m3p - Hello, and thank you for reaching out to us here for help with your Xfinity Mobile transfer PIN. We'd hate to see you go, as Xfinity Mobile won't be the same without you! If you don't mind me asking, what has you considering a transfer
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Multiple transfer PIN numbers for phones
I need the transfer pin info for 2 phones
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