Xfinity Community Forum

U

Blocking

Is there a way to block adult content/ porn from our internet?

Question

•

Your Home Network

10

0

P

I've already clicked “Submit My Order,” and the confirmation page showed that my monthly bill would be $45. However, when I go back to the “My Account” page, it still shows $68 per month instead of $45. Why hasn't the amount been updated? Does it tak

Paipi

replied

15 hours ago

to the conversation:

0

P

Cancel a $20 monthly charge for NOW TV

Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo

Question

U

Best Customer Service Experience from Jonah!

I know these forums are oftentimes filled with negative customer experiences but I just had the best customer service interaction and felt the need to share. I spoke with Jonah and she was able to help me determine that the outages I was experiencing weren’t just isolated (impacting only my service)

Question

•

Customer Service

12

0

We appreciate you reaching out about your billing concerns, @user_ha0b06. We can see how this would be a cause for concern. You can review your Xfinity app and www.xfinity.com to review the billing statements. If you still have questions, we can

XfinityLinda

commented

15 hours ago

to the conversation:

0

U

Billing

Why did my bill go up?

Question

U

Thank you. That setting was always on. All is well since the Xfinity store rep took 5 seconds and uninstalled an update.

user_0dkamp

replied

15 hours ago

to the conversation:

0

U

formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n

Question

U

I just went through the same thing. NO FAVORITES anymore. This better get fixed fast or it will be the straw that breaks the camel's back for me. I have had enough of Comcast / Xfinity. The last app stalled all the time and it was not due to my inter

user_vbfklw

commented

15 hours ago

to the conversation:

0

U

Favorites category missing in app on my tv

Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit

Question

P

I clicked “Remove” on this page, then clicked “Next” in the bottom-right corner. It then took me to a page that says “Let’s review your order.” Do I need to click “Submit My Order” to complete the cancellation?

Paipi

replied

15 hours ago

to the conversation:

0

P

Cancel a $20 monthly charge for NOW TV

Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo

Question

Thank you for reaching out here with your question. It is normally the best option to use all 3 X1 boxes together. Are the new devices wireless?

XfinityJohnG

replied

15 hours ago

to the conversation:

0

U

New XiOne-SC(B) boxes vs old X1 boxes

I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp

Question

U

And there is no more “smart resume” to speed through commercials!!! 😡

user_vqrr27

commented

15 hours ago

to the conversation:

0

U

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

user_5b01uk What other features are you missing? Some may be resolved with troubleshooting.

XfinityVictor

replied

16 hours ago

to the conversation:

0

U

Favorites category missing in app on my tv

Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit

Question

U

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

•

Xfinity Stream App

25

2

0

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type a

XfinityNasser

commented

16 hours ago

to the conversation:

0

U

Request to Cancel Internet Service on November 30

Hello, I'm moving out at the end of November and would like to cancel my Xfinity Internet service effective November 30, 2026. Could an Xfinity representative please assist me with the cancellation process? Thank you!

Question

Good afternoon @user_8db93u. Our team can review your account to see what promotions you are eligible for. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") m

XfinityRaf

commented

16 hours ago

to the conversation:

0

U

To lower my bill to internet only witj a 5 year price guarantee for $50/month

We have been a loyal customers for 30 years but we need to decrease our expenses. I see new customers can get 1 gig for $50/ month for 5 years. We have 1200 instead of just 1gig and also have security and 50 channels and free Peacockl, all for $189/month. We are willing to drop it all if we have to.

Question

@Tabby101 Exactly what happens when you try to send an email with Outlook? Can you send from the Comcast account if you use only the webmail UI? Are you getting any error message from Outlook?

Latoque

commented

16 hours ago

to the conversation:

0

I cannot email myself or other email address on my account using outlook

Question

user_0dkamp Do you see RCS in the messaging when you go to reply to the Chat? If so, your Google messaging app that helps with RCS may need to be updated. On Android (Google Messages) Open the Google Messages app. Tap your Profile picture or In

XfinityAmandaB

replied

16 hours ago

to the conversation:

0

U

formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n

Question

Favorites feature on streaming app gone after app updated yesterday

Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026

Question

•

Xfinity Stream Website

13

0

user_65eihj Thank you for reaching out! Since the Xfinity webmail site sends emails successfully and the iPhone can receive mail, you would want to focus specifically on the outgoing SMTP configuration/authentication in Apple Mail. Go to Sett

XfinityMartyR

commented

16 hours ago

to the conversation:

0

U

Outgoing emails cannot be sent

i can receive Comcast emails on my iPhone but cannot send. Apple Mail reports incorrect SMTP username/password. Webmail sends successfully. I've verified SMTP settings, changed my password, and enabled third-party access. Please investigate SMTP authentication restrictions.

Question

Hey @Paipi, Thank you for visiting our official Xfinity Forums Community support page. If you have an active subscription to the NOW TV streaming service, you should be able to quickly and easily remove the streaming service via our Xfinity StreamSto

XfinityDemitrius

commented

16 hours ago

to the conversation:

0

4

P

Cancel a $20 monthly charge for NOW TV

Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo

Question

U

Seems like a simple thing-should not take so long to fix-everything else works. I will keep you posted. Thank you

user_rhaj8f

replied

16 hours ago

to the conversation:

0

U

Rewards

I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given

Question

@caseypgh I assume you are using the Xfinity/Appsuite email interface? If so, on the Inbox page click on "Address Book" in the toolbar. On the landing page open the group in the left pane, then select the contact in question. Look back

Latoque

commented

16 hours ago

to the conversation:

0

C

how to remove a contact from a group

I need to remove a contact from a group I created. The contact does not have time to be a part of the group and so does not want to receive emails about it any longer. Can you help?

Question