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I can only select "i have a card" or "i have a code". When I select "i have a card" and put in the numbers of my gift card, it gives me an error message. Please let me know how to request another card. Thank you.
gift card expired
Hi, My $15 gift card expired before I could use it. Could you please help re issue it?
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@jimwind37683 I’ve done what you asked AGAIN and nothing has been done by your company to let me into my account! Did you send to Xfinity Support?
NO ONE WILL HELP AFTER MONTHS
EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a t
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New equipment
Do we keep our primary box and use the smaller boxes in the bedrooms?
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Customer Service
billing
I have spoke with a agent last week and they told me that my bill would be about 80.00 and they would get it changed on my online access. I see that it has not being chnaged. if someone can get it changed so i can pay this bill. i would appreciate it. I have gone back and forth with you people and i
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Billing
@JK49745 Are you still getting your @comcast.net email at https://connect.xfinity.com/appsuite ? Or have you migrated to Yahoo! Mail? https://yahoo.com
WHY IS SO HARD TO GET HELP
Every single time I want to talk to a human being about a problem I am having I get stuck in an endless cycle of nowhere with the stupid AI chatbot. I want to talk to a person and it is impossible to communicate with anyone. Seems stupid for a communications company, but here we are. I seriously hat
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At this time our team would be unable to provide an answer to that. However, I am happy to bring the feedback forward. 😀
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Good afternoon @user_kn6oiy. If you head over to https://xfinity.myprepaidcenter.com/home, you should be able to request another card. Let us know how it goes.
gift card expired
Hi, My $15 gift card expired before I could use it. Could you please help re issue it?
Question
Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so w
cancel service
Moved and need to cancel my service. The "schedule a call back" option does not work at all.
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Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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Your Home Network
Please check my service address on [Edited personal information]. Is this address served by Full Duplex DOCSIS 4.0 infrastructure, and is it eligible for an XB10 gateway? Please distinguish this from ordinary 2 Gig service on a DOCSIS 3.1 mid-split n
XB10 availability
Hello, I have been paying for the X2 plan for over a year, which supports the XB10, and I still have not been able to receive one. Each time I reach out, I’m told that I will receive an email soon, but I have yet to receive any update or a timeframe. I have a specific need for the XB10 and have cont
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I provided the code 10 minutes ago and still don't have a reply; why can I get a reply more quickly here versus in the direct message? My entire building hasn't had internet on and off for the better part of three weeks. We all work remotely and have
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Customer service
Shakira was a great person to purchase my phones with she helped with everything
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Devices
Hey there, @user_iymq76! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding the phone number, and ensuring it is updated correctly. I would recommend reachi
Phone Number on account incorrect
My cell phone number on my account is incorrect. When I try to update it. The number is active on another account.
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Stopping Xfinity internet service for 6 months
Need to stop Xfinity service for 6 months then return to Xfinity May 1, 2027. Should I return the equipment or return the equipment.
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Flex
@XfinityMartyR We’ve already switched to another internet provider and no longer need Xfinity service. We would like to permanently cancel our home internet without a phone call. I’ve already sent a direct message to Xfinity Support. Could you pleas
Cancel
I want to permanently cancel my Xfinity home internet service without a phone call. Please help me complete the cancellation through messages and confirm the cancellation date.
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user_cucvqc - Thank you for the additional details. We appreciate you choosing Xfinity over the years and want to do everything we can to help. Let’s take a closer look at what happened with the order and work together toward the best possible
Account services or Plan-changes Specialist Request to reverse plan change
My account plan and billing has been changed by Xfinity on October 23, 2026 . I am contacting you 48 hours later, Oct 25, 2026, to restore my previous plan, effective as of the date of the change and confirm any billing adjustments. Please restore the account to my previous billing file. Or please t
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Good afternoon @user_q0cwat. Our team can assist you with finding a new promotion to remove TV service and work on removing the unreturned box from your account. If you could send our team a direct message with your full name and full address, we can
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Want to remove TV from Internet plan, unactivated TV box lost
Some time pre-COVID, I added TV to my Xfinity plan, but never activated or used the set-top box. I would like to remove the TV option, but the website plan builder seemingly forces me to include it alongside internet to "replace" the current TV option. On top of that, while decluttering, I accidenta
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