Xfinity Community Forum

Hello @user_x5so53 We appreciate you trying the self-service option through the app. Since you are unable to download it we can certainly attempt the activation from our end. In order to do this please send us a direct message with your full name and

XfinityMatthew

commented

12 hours ago

to the conversation:

0

U

Activate my modem

Please help activate my modem. I could not download the app on my device

Question

user_td90a Thank you for letting us know and updating on what has taken place. We do not have any information on when the apps get updated. We apologize for any inconvience.

XfinityPeterH

replied

12 hours ago

to the conversation:

0

Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Activate my modem

Please help activate my modem. I could not download the app on my device

Question

U

i need a live agent to show my blocked caller list

user_ysgvot

commented

12 hours ago

to the conversation:

0

1

U

Need a live agent

Trying to talk to a live person for help upgrading my plan. Can't get around the prompts to get to a live person.

Question

user_c023u4 Have you attempted to remove and re-add in the email account to Mac Mail? That would be your best course of action.

XfinityTommy

commented

12 hours ago

to the conversation:

0

5

U

Cannot get old emails onto Mac mail program

Cannot get old Comcast email on my Mac email

Question

U

Activate my modem

Please help activate my modem. I could not download the app on my device

Question

•

Customer Service

11

2

0

Hello @user_sxmocy, thank you for your comment. Sorry to hear that you are experiencing an error message while trying to watch the Xfinity Stream app. Have you had a chance to try any troubleshooting steps?

XfinityMarshante

replied

12 hours ago

to the conversation:

0

U

Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Thank you for sharing that information, @user_xuuhqb I really appreciate it. For your account security, could you please remove any personal details from your message and send them to me again in a DM? I want to make sure your information stays safe

XfinityRichard

replied

12 hours ago

to the conversation:

0

U

Internet Service

Cancel internet as I know longer live at this address.

Question

U

I would like to upgrade my plan to a Premium Plan

user_yjqxbr

replied

12 hours ago

to the conversation:

0

Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

Question

U

Sent DM with name and address

user_qr2y6a

replied

12 hours ago

to the conversation:

0

U

Peacock Activation Issues

Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R

Question

Hello @user_yjqxbr We can certainly help you upgrade the TV plan. Please send us a direct message with your full name and service address and we can get that going for you. To send a "Direct Message" to Xfinity Support: Click "Sign In" if nece

XfinityMatthew

replied

12 hours ago

to the conversation:

0

Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

Question

Also https://www.xfinity.com/support/articles/xfinity-speed-test-faqs still lists speedtest.xfinity.com as a way to test with desktop.

markos11

replied

12 hours ago

to the conversation:

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

U

I want to upgrade to a Premium Plan for my TV

user_yjqxbr

replied

12 hours ago

to the conversation:

0

Upgrade to premium

I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40

Question

U

The only time that I use the app is when I try to logon to Xfinity with my laptop and I authorize it with the app. Since it stopped working I use texting instead. So who cares.

user_ikmsev

replied

12 hours ago

to the conversation:

0

U

No longer compatible

Not compatible with android 11. Needs to be.

Question

U

Please send me a confirmation of the cancellation of that internet service. [Edited: "Personal Information"]

user_xuuhqb

commented

12 hours ago

to the conversation:

0

1

U

Internet Service

Cancel internet as I know longer live at this address.

Question

@XfinityJustinM so I guess Xfinity doesn't want us as customers then? I'm not buying a new phone just because Xfinity updated their app beyond my phone's operating system - esp when I know many others still have the same system as myself. I will hav

Jannicmar

replied

12 hours ago

to the conversation:

U

No longer compatible

Not compatible with android 11. Needs to be.

Question

U

I’m seeing the same message come up since Saturday the 27th. It comes up on 2 different brand TVs both using the firestick. It has to be on the application doesn’t it since it’s now several people getting the message? Upgrade failure. Please restart

user_sxmocy

commented

12 hours ago

to the conversation:

0

2

U

Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Hi again @user_gfezcu, you are correct. The paramount+/showtime subscription does not provide access to the paramount network live channel. It has been that way since the merger occurred a few years back. It's quite confusing I admit, but we were tol

XfinityJustinM

replied

12 hours ago

to the conversation:

0

U

Paramount network agent lied

I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I

Question

So angry

I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and

Question

•

Customer Service

23

2

0

user_gdbgf3 Hello! Thank you for reaching out. Normally, your devices will unlock within 48-hours of being paid off. There are several things that need to be met for the device to unlock. - Phone must have been activated for at least 60-days- Ph

XfinityBenjaminM

commented

12 hours ago

to the conversation:

0

U

Unlock my iphone

I would like to unlock my iphones now that I have paid for them in full.

Question