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I had glitches in recordings on my XG2v2-P. From previous experience, the boxes start failing after a few years, so I thought a new one would solve the problem.  I was sent a XiOne, but when I installed it, there were only 15 recordings, wherea

Daveecook

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16 hours ago

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New Wireless Cable Box vs. Coax Box

Hello, I recently received the email to update all 3 of my cable boxes. The new one's were sent and they are (3) small wireless boxes. I had (2) coax boxes starting with a serial #CS and (1) larger coax box starting with serial #PA (Pace box). I thought the Pace box was the main box. Can someone ver

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Wow! Seems as I am not alone. I am in the same situation. I signed up for 5 year price guarantee and after one month they switched me to the one year and after multiple phone calls.. they sent me to the store which no one can help you with billing in

user_si5q94

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16 hours ago

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Formal Complaint: Failure to Honor Promotional Rate and Provide Written Confirmation

To Xfinity Customer Service and Management, I am writing to formally complain about my recent customer service experience and to request immediate written confirmation of the promotional rate I was promised. I have been a loyal Xfinity customer for seven years, but the experience I had today was una

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TV and Internet not working

TV and Internet not working. Have tried to rest several times

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Your Home Network

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user_ssrebt. I hear you, and I completely understand why you’re this frustrated. This wasn’t just one inconvenience. You experienced confusion with the original communication, difficulty getting help through chat, problems trying to retur

XfinityDilary

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16 hours ago

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Equipment upgrade email and website offer

I received an email telling me that’s it time to upgrade my tv equipment. Clicked the box, it’s on its way. A day or two later it appears on my porch, and it’s a streaming box for a second tv. I don’t have one. I didn’t ask for one, I figured it was a new primary box that was coming. After much hoop

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I would like to cancel cable TV and switch to internet only

I need to switch from my cable/internet bundle over to an internet only plan

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Customer Service

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Hello, and thanks for reaching out here on the community forums, user_911455! You've come to the right place, and we can take a look at your account and for any agreement that may be in place with your condominium association. Please send us a direct

XfinitySean

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16 hours ago

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Am I being double billed?

I live in a condominium association who recently made a new deal with Xfinity and i already pay for a high speed modem/router. How do I find out if and what im supposed to be getting?

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Flat service box

I am the only Xfinity customer that uses a very large service box outside of my house. I would it to be replaced with a flat box. Thanks.

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Customer Service

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Subject: Long-time customer paying more for less — extremely frustrated and considering leaving Xfinity

I’m posting here because I’m honestly at my limit with Xfinity’s customer service. I’ve been a loyal customer for over a decade, paying nearly $500 a month for the past several years — and at least $300 a month before that. When I add it up, I’ve spent close to $50,000 with Xfinity. To be treated th

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Channels and Programming

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Thank you for reaching out to our team with your question about that equipment. We can submit an escalation from here for lost equipment if needed. In order for me to do that for you I would have to ask you to send me a direct message with the full n

XfinityJohnG

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16 hours ago

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Lost

if my wifi box was misplaced what do i do

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Tv boxes rentals

Can I purchase a tv box?

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Customer Service

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Hello @user_f567e9, and thank you for reaching out here on our Xfinity Community forums. Great question! The $1 movie benefit is specifically for an eligible movie rental, generally priced at $5.99 or less. It cannot be applied toward purchasing a mo

XfinityCliff

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16 hours ago

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I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?

I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?

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Xumo

My xumo box not only does not turn on (why is there no manual button???) but the remote also refuses to turn on even with new batteries. I tried repeatedly to use the ai assistant and it was practically useless as it never would even send a response to anything.

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Customer Service

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Customer Support

I'm finding it really challenging to resolve issues on the most efficient way for both Xfinity and myself based solely on communication barriers and scripted resolution trees that customer support has to follow. I just spent 1 hour and 13 minutes just trying to resolve a simple billing question. The

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Customer Service

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Thank you for reaching out to us @user_hi958t! I know I personally would be concern if I was still receiving the slower speeds after upgrading my internet speed tier.   I see you’ve also sent us a Direct Message. Please be reminded that s

XfinityAldrik

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16 hours ago

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upgraded Internet to 2G plan but not getting it

Last week I upgraded from the 1.1Gb/20mb plan to the 2Gb/250Mb plan. I am still getting the 1.1Gb speeds. I rebooted the router several times.

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Thank you for reaching out to our team. If you are still experiencing issues with your remote, we can troubleshoot those from here, or get a replacement sent out. You can also always swap that out at a service center anytime.

XfinityJohnG

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16 hours ago

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cannot change channels with remote

My remote stopped enabling me to change channels. Volume is the only thing that is working.

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user_x08ufq, Thank you for reaching out. I would need to check your account to get the details on the storage/model, along with any existing tickets we have open. I ask that you reach out privately, so we can cover the details of your account. Y

XfinityVianney

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16 hours ago

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Escalation Please - Order Issues / Lack of Resolution

I'm sure there will be a ton of these but I'll try to keep it brief. I ordered the iPhone Duo on 10/16 and received a delivery date of 10/23. I spoke with several agents both in store and online that said I would receive it today. Not only did I not receive the phone but no one can tell me where it

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user_95luer. I completely understand why you’re frustrated. Between the billing increases, difficulty getting connected after your move, the unexpected technician charge, and now seeing a $377.01 equipment balance after returning your equipment

XfinityDilary

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16 hours ago

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Remove unused equipment charges

Of course I have to type this all again before they asked me to create an account. Xfinity is the most unreliable, price gouging , money-driven customer Non-supportive service I’ve ever had. I’ve been a loyal customer using their Cable and WiFi since 2017 but that doesn’t matter. They continued to a

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Bill

I was told I had credit this month and not to make a payment

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Billing

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Thank you for reaching out to us directly with these details @user_lpi1kx. We want to ensure this is thoroughly investigated.  If you could send our team a direct message with your full name, the name listed on the account (if different), and th

XfinityQuemekia

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17 hours ago

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Link for written complaint needed

after a very unsatisfactory agent chat on October 24, 2026, I need to follow up with a written complaint which will lead to resolution of several specific concerns. I can find nowhere to do this. Is it better to go straight to FCC? Here is the text of my complaint: On October 24, while using Xfinity

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Thanks for posting on our community forums, luvblkngld. Are you using a TV box or the Smart TV with our Xfinity Stream App?    

XfinityDilary

 commented 

17 hours ago

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Unable to watch Xfinity

Hi, I just bought a Vizio smart tv for my other 3/4 wife. She’s more than a 50. she was watching Xfinity last night. This morning the tv was on Vizio. How do I get my Xfinity back? I’ve switched to hdmi 1 and hdmi 2. They both display no signal. thanks

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