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Completely Disable / Turn Off Voicemail
Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.
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Annabelle2 Thanks for checking, I am not sure why you are not seeing the option to send the message. You may want to log out and fresh your connection and then log back in to start the direct message set up again.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
This discussion is over 2 years old and still no action. We are paying a local broadcast fee of $44/month. Utah 16 (KUPX) is a local channel. Why can't we get it even though we are paying the local broadcast. I am looking at Sumo Fiber and their TV s
Channel 16
When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.
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send an email to Tom Karinshak
Would like to talk to a corporate customer service representative. We are having trouble with our Internet speed coming off our Gateway device , we have the XB8. Through online chat asked about upgrading to XB 10 was told we could go get at our local mall 45 min away and received a order # for the e
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Customer Service
After 3 days of having the used iPhone and a $200 deposit they told me they would replace it. I can’t make area code calls with 800 or 518, I don’t know what else could be wrong with the phone. Now they want me to pay $600 for a defected phone before
Phone Replacement Policy Inconsistencies - Please help!
I am trying to get a claim filed for a phone replacement under one year of service. I have different reps telling me different things about making payments for me to even be eligible to file the claim. The first rep told me I couldn't file because the warranty. The second rep said I could file but a
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@XfinityChristy Yes, I am indeed signed into my account at Xfinity.com.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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need line to newly constructed apartment - building already is wired for comcast
rep came out in Dec to assess what is needed. Havent heard back when the line to the building will be installed. keep emailing the work order number to the original contact but have no responses. is there a number i can contact to see if the work is scheduled?
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Customer Service
Annabelle2 My concern is your priviate information in public. Are you currently signed into your account at Xfinity.com?
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
I pressed Enter on "Direct Messaging", but I couldn't find the "New Message" button. However, I posted a message in the main panel that showed up. Is that OK?
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
Good morning user_w1u3vt Appreciate your reaching out. The process when an automatic payment was already scheduled, would traditionally be that the normal bill would draft, and then the credit is applied. This credit would then be rolled over to ap
My bill is wrong
I was supposed to get a credit but my charge card had been charged for the month.
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My bill is wrong
I was supposed to get a credit but my charge card had been charged for the month.
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Billing
Good morning @user_hyrx3s, and thanks for posting to the Xfinity forums, I hope this message finds you well. I do remember that we were able to work with you on Reddit to get this issue resolved, so thank you for posting here as well confirming that.
cable card help
Hello. I have a cable card. I placed my cable TV service on seasonal hold last September. When I returned to my home yesterday and called Xfinity to reactivate it, no one could help me do so. All I get is Error Code V58 on all channels - "this channel is not authorized." I spent nearly all day on th
Question
Thank you for being a loyal customer since 2002! I apologize for the frustration with the "Load More" button and the site’s accessibility. I want to be transparent regarding your records: our online portal typically only stores the last 24 to 3
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
@user_5y4lhi I can help! Please direct message me your first and last name along with your full service address so that I can resolve your bill concerns.Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click t
Billing
I agreed to allow xfinity to be my mobile provider as well as internet bc a great deal they promised me of $50 a month total for both for one year. I have yet to pay that price its almost $69 a month. I've called no less than 5 times and was guaranteed by 5 different that that would be the price mov
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user_o5o8pz Thanks for reaching out to us on Forums about a recent poor experience. That certainly isn't what we like to hear when trying to get something done with your account even if it is a cancellation. To confirm, did you get everything complet
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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I still can't find that "Load More" button, and I've escalated this to higher tier support. This is despite the fact that I've searched the page on both Firefox and Microsoft Edge. Perhaps their accessibility features have much improvements to be mad
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
Worst service ever. I tried twice to cancel my Xfinity service, and both times I was told it was canceled and given a cancellation number. However, the service was never actually canceled. Later, I received a bill charging me for both the past and up
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
Billing
I agreed to allow xfinity to be my mobile provider as well as internet bc a great deal they promised me of $50 a month total for both for one year. I have yet to pay that price its almost $69 a month. I've called no less than 5 times and was guaranteed by 5 different that that would be the price mov
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Billing
@BruceW Is this the logo you're thinking of? All JAWS seems to say is "Xfinity Logo", it doesn't describe what's there, despite the fact I have "Get Image Descriptions From Microsoft" switched on.
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Good Morning, @BobOoh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure you have the best rate available for service. We do have our by the Gig options which is $20 per mon
XfinityAdrienne
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Add Multiple phone lines and pricing?
I am trying to not call and spend time on the phone, but I have 3 phone lines overall, but only 1 is with Xfinity Mobile for $40 a month unlimited. I dont need unlimited data on all 3 lines, so what is THE CHEAPEST WAY to add the other 2 lines, but only 1 with unlimited data? The other 2 lines mostl
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