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Data Use and Excessively high Bill
Xfinity says my cell data use went from my normal 3 to 30 GBs and billed me for $740 instead of my normal $40. I've been with them for years and seldom have gone over my 3 gb allowance. I'm 88 years old and seldom leave my house so always am connected to my home wifi. Based on repeated calls thet sa
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Network
Hi there, @user_yqmwcu. Thank you for reaching out about your channel lineup. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is wo
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello, @user_nahvqt. I understand your concerns with getting the channels you like to watch. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Greetings, @user_oq4cc9. Thank you for your feedback that you would like to be able to watch the NBC station. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven&rsqu
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
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Customer Service
Hello, @user_ptqa8z! Thank you for taking the time out of your day to reach out your channel lineup. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_11v9o3 you would want to ensure you're replying the direct message reply and not typing into the public conversation window.
Xfinity will Not Let Me Log In
When I try to log in, I get in, and then click on the Account button. When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.
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internet cable has become very loose from the pole
I have filed a service request for two days in a row because the Xfinity internet cable from the pole to my home has become loose and is hanging on a few tree branches. I have not lost service, but the cable needs to be secured more tightly to the pole or I fear I will in the next storm . I have con
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Customer Service
ABC Denver 7
Can ABC/Denver 7 programming be added back to our stations please?
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Channels and Programming
Closed
Looking to lower my internet bill
I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies wi
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Billing
Will I have to pay for POP3 service after the transition? The gobbledygook that Comcast is issuing is not crystal clear on that.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Richard - I moved this issue to DM as you suggested. I replaced boxes as was recommended. The issue persists. Without further troubleshooting from the Support team, I was told the issue would be sent to the backend team. This is what I was told today
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology. Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to ch
Question
Hi, @user_ybxr8k! Thanks for reaching out about the NBC station you want to view. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast i
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I finally got my Comcast email back. I have no clue what happened but after deleting and trying to add back what felt like 100 times, confirming it was on IMAP…. I finally have it back. Fingers crossed I don’t get the dreaded incorrect password messa
Comcast Email is not working on Iphone
As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon
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email password correct but I can't send or receive
email password correct but I can't send or receive. Xfinity made me change my password. I can login on their website but Thunderbird and other programs cannot, even though I am putting in the correct password.
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We are here to help in any way we are able. Feel free to reach out any time. Do you have any other questions or concerns?
Server Ureachable & Error, 408-Request Timeout
Hi. I have been having difficulty with my Xfinity email. I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". Is this something you can correct from your end, or is there something I need to do with any settings on my computer? I appreciate any assistance in solv
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
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Concern moved here to the Xfinity Mobile help section.
International plan not working
I signed up for the international plan on April 2 in the Xfinity store. They assured me it was all set. I am now in Australia and it is not working!!!!
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Moved here to the E-mail help section,
Server Ureachable & Error, 408-Request Timeout
Hi. I have been having difficulty with my Xfinity email. I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". Is this something you can correct from your end, or is there something I need to do with any settings on my computer? I appreciate any assistance in solv
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Looking to lower my internet bill
I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies wi
Question