Xfinity Community Forum

How do I get someone to come and fix a downed snapped line

someone next door having a tree cut down snapped the line. I've been trying to get someone to come out and fix it for a week. its hard to talk to a human and when I am finally able to it's someone from india trying to get someone to come in my house while trying to get me to switch plans. I keep exp

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Customer Service

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New Construction

I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su

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Customer Service

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Internet

Why is going on with my internet??? Its not working

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Your Home Network

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Can I use the previous coax cable on the new box

Just received my new Gateway box can I use the previous coax cable to connect this box

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Your Home Network

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Hi there, @user_9x2ei4 Thanks for reaching out to us on the Forums! We know how frustrating it is to have a giftcard and not being able to use it due to it expiring. I can get this escalated for you. We noticed you sent a DM as well. Please be remind

XfinityRichard

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7 hours ago

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Reissuing of expired gift card (never used)

Hello, I am requesting assistance with a promotional gift card that I received when i have added new line into my account. I have a virtual card that expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!

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Hello and thank you for reaching out, @user_01y0hc. You've come to a great place for help! Our team is excellent at resolving billing concerns, and it would be our pleasure to take a closer look at things for you. May I ask when the two phone calls t

XfinitySara

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7 hours ago

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cancel service

I cancelled my service after moving in September 2025 and have been automatically billed on a monthly basis despite no longer living there and using that service. I've called twice and been told both times that my service was cancelled. I've been improperly billed for service I am not using for 10 m

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https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

EG

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7 hours ago

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Internet on my laptop while traveling

How can I access my Xfinity internet service on my laptop while traveling away from home?

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Reactive old account

I want to reactivate my old Comcast.net email.

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Sign-In and Account Management

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Thanks for letting us know you’ve submitted a complaint. Once a regulatory complaint (such as FCC, BBB, or similar) has been opened, that concern is routed to a specialized team for review and handling. Because of this, we’re unable to co

XfinityDemitrius

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7 hours ago

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Failure to Correct Erroneous $780 Balance After Acknowledged Billing Error

For 16 months, I did not receive the monthly mobile trade-in credits I was promised after trading in my phone. When I finally discovered the error, I spent countless hours working with Xfinity to have the missing credits applied. After a long and frustrating process, Xfinity acknowledged the mistake

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Hello user_ugcwhy, and thanks for connecting with us in our community to share your concerns! Identity security is something we take seriously, so I'm glad you've already gotten a chance to connect with our security teams about this issue. When it co

XfinitySeth

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7 hours ago

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complaints

I resolved an identity theft case with Xfinity in September 2025 and was assured that this issue was closed. However, here I am again trying to prove that this is not my account. I have given all requested documentation, had several phone conversations and responded to all email requests only to hav

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Reissuing of expired gift card (never used)

Hello, I am requesting assistance with a promotional gift card that I received when i have added new line into my account. I have a virtual card that expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!

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Customer Service

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user_x6zdb1 Awrsome, I am glad they were able to resolve your streaming concern. Was there anything else I can help with? Are you happy with your current package and level of service? We are happy to do an account review for new promotions. &nb

XfinityVictor

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7 hours ago

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Xfinity Stream fails in web Browers

From one laptop on my network only, I am unable to use Xfinity Stream. After logging in , I can go to the guide, but the channels don't load. It works from every other machine on my network. I removed/re-installed all of my browsers and it still fails with this message: "Attempting to Resume... We'v

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@EG Thanks for keeping us organized. @user_u47cm2 We appreciate you reaching out about your equipment. If you'll allow it, we'd be happy to review your account and share the options for making your bill more affordable. If we may, please send us a

XfinityLinda

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7 hours ago

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how can i see a list of my euipment for tv and internet services

I would like a list of my equipment for tv services and internet, Do to rising costs I will need to cancel internet services and go with someone else. While I am typing this comcast internet has gone down for the second time this morning.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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cancel service

I cancelled my service after moving in September 2025 and have been automatically billed on a monthly basis despite no longer living there and using that service. I've called twice and been told both times that my service was cancelled. I've been improperly billed for service I am not using for 10 m

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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how can i see a list of my euipment for tv and internet services

I would like a list of my equipment for tv services and internet, Do to rising costs I will need to cancel internet services and go with someone else. While I am typing this comcast internet has gone down for the second time this morning.

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Internet on my laptop while traveling

How can I access my Xfinity internet service on my laptop while traveling away from home?

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Your Home Network

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I checked the Xfinity app and it's connected to 2.4 GHz which HP stated it need to be set up to that because it will not fax if it's on 5 GHz. I have one phone line and it's shared with the printer. I have my phone set to answer in 2 rings and

user_9ueb7j

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7 hours ago

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Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?

I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone

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my password on sticker (bottom of XB8) is not working

user_vawcv6

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7 hours ago

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Split WiFi Bands.

How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.

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The problem is your Xfinity support team is who I have reached out to multiple times with no help. I have submitted complaint to the FCC, BBB, and the credit bureau. So the next step is for Xfinity to reach out to me with the resolution, I have tried

user_8umsok

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7 hours ago

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Failure to Correct Erroneous $780 Balance After Acknowledged Billing Error

For 16 months, I did not receive the monthly mobile trade-in credits I was promised after trading in my phone. When I finally discovered the error, I spent countless hours working with Xfinity to have the missing credits applied. After a long and frustrating process, Xfinity acknowledged the mistake

Question

U

cancel service

I cancelled my service after moving in September 2025 and have been automatically billed on a monthly basis despite no longer living there and using that service. I've called twice and been told both times that my service was cancelled. I've been improperly billed for service I am not using for 10 m

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Billing

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