Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (506.7K)
@user_8jg64t Okay, so I can see how that would be frustrating, and affecting your work from home. I'd like to review the account. Please send us a Direct Message with your full name and service address. 1. Click "Sign In" if necessary. 2.&emsp
Internet goes out everyday
My internet goes out everyday and almost the same time.. on the app it says network damage... I need to know that is going on or im gonna cancel my account... 2 months of this multiple bill credits and it happens every day... im tired of this and need an answer today!!!!
Question
user_murs5l Our team would be more than happy to check on your escalation ticket, and see if an investigation has been launched. Unfortunately, we won't have access to chat transcripts, or the campaign that you were offered. However, we can check to
Retention offer made in chat then denied – ticket [Edited] and Chat ID [Edited] – is this an FCC issue?
A few days ago an Xfinity agent offered me $46/month for 500 Mbps for 5 years for being a loyal customer (no contract, no rental fees, unlimited data + $10 loyalty credit). No expiration was stated and I have the full chat transcript. I am a Gold member and was previously on the Loyalty Plan ($55 fo
Question
You mean Disney/ESPN hasn’t proposed a contract that’s good enough for you guys, if you cared about your customers, you would lower my bill for taking away something that I watch the most.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@tomb993 I apologize, but I don't show availability yet. Have you considered an Arris XG1v4? Here: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box is a link to all our X1 cable boxes.
Request for XiOne Replacement (HDMI Compatibility Troubleshooting)
Hello, I'm hoping a moderator can help determine whether my account is eligible for an XiOne replacement. I currently have an XG2v2-P TV box and have spent quite a bit of time troubleshooting persistent HDMI compatibility issues with my home theater system. At this point, I believe the next logical
Question
Leaving and having an email only account with us and then rejoining would not have an effect on your Comcast email box. Your email accounts will have all the same functionality as before. Is your email box showing active? You can check your email sta
stopped receiving emails, what comcast is not telling you
OLD/PRIOR COMCAST EMAIL Comcast is not informing prior customers with an old comcast email of this when they want to rejoin comcast how their old email account will not longer receive emails at the old email when they rejoin and they really should be informing customers of this. 8/6/26 I have confir
Question
That’s what I’ve been saying I get [Edited: "Inappropriate Language"] Internet service because the cables back here in this neighborhood are from the 1990s, so my Internet cuts out all the time and then they take the NFL channel away. I f
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
No the app literally tells me network damage on your end... but everyday? Same time?? For over a month same network damage message.... so it comes back when you repair your damage but what is damaged, and how ling does it take to fix... I work at hom
Internet goes out everyday
My internet goes out everyday and almost the same time.. on the app it says network damage... I need to know that is going on or im gonna cancel my account... 2 months of this multiple bill credits and it happens every day... im tired of this and need an answer today!!!!
Question
@XfinityDilary 🥰 👋
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
@XfinityRaul this is a canned reply. Comcast is not telling customers that if you leave comcast and then rejoin you will loose access to receiving emails on your comcast account so basically your account is deactivated. I have to go to all of my acc
stopped receiving emails, what comcast is not telling you
OLD/PRIOR COMCAST EMAIL Comcast is not informing prior customers with an old comcast email of this when they want to rejoin comcast how their old email account will not longer receive emails at the old email when they rejoin and they really should be informing customers of this. 8/6/26 I have confir
Question
user_e31eb9_Robin_. You're very welcome!
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
@Zod2424 What error are you running into with ESPN Unlimited?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Sb171 Thank you for reaching out to let us know, and also for outlining your situation. I'll be glad to jump in on my end and do all I can to get more clarity. I ask that you reach out privately, so we can cover the details of your acco
Worst provider ever and biggest scammers
My experience with Xfinity has been one of the worst I've ever had with a company. When I traded in my phone, I was promised a $1,000 trade-in credit toward my new device. Instead, I ended up paying the full price of the phone because Xfinity failed to process the trade-in correctly. For an entire y
Question
Thank you for the reply, @XfinityMartyR .I appreciate you taking the time. I understand the escalations ticket [Edit: Personal Information] is already open. The key point is that a specific offer ($46 for 500 Mbps for 5 years, no contract, no
Retention offer made in chat then denied – ticket [Edited] and Chat ID [Edited] – is this an FCC issue?
A few days ago an Xfinity agent offered me $46/month for 500 Mbps for 5 years for being a loyal customer (no contract, no rental fees, unlimited data + $10 loyalty credit). No expiration was stated and I have the full chat transcript. I am a Gold member and was previously on the Loyalty Plan ($55 fo
Question
@XfinityThomasA Hi!! Will do! Thank you very much!! @XfinityAlfonso & @XfinityThomasA & @EG 🥰
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
Good afternoon @user_0ywn97, and thank you for reaching back out on our Community Forums. We appreciate the opportunity to help. We're happy to address your account and Xfinity Rewards concerns. To confirm, are you still receiving no
Duplicate Account Reappeared on Profile
Hello Xfinity team, Hello, I just accessed the Xfinity app and received another alarming message from the Assistant indicating that I have a duplicate account. I was under the impression this ongoing issue had been fully resolved after working with Mario (Manager) following my formal grievance earli
Question
Internet goes out everyday
My internet goes out everyday and almost the same time.. on the app it says network damage... I need to know that is going on or im gonna cancel my account... 2 months of this multiple bill credits and it happens every day... im tired of this and need an answer today!!!!
Question
•
Customer Service
Concern moved here to the E-mail help section.
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
user_e31eb9_Robin_ - Yes, you can click the link for more information and follow the prompts. Please report back so other readers may benefit from the information as well.
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
We appreciate you taking the time to meet us here in our community about the trouble with your internet service, @user_8jg64t. We're sorry to hear it's been going on so long, and we're happy to take a closer look. Can you tell me if the conne
XfinityLinda
commented
16 hours ago
to the conversation:
0
3
Internet goes out everyday
My internet goes out everyday and almost the same time.. on the app it says network damage... I need to know that is going on or im gonna cancel my account... 2 months of this multiple bill credits and it happens every day... im tired of this and need an answer today!!!!
Question