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How to lower the cost of Comcast/Xfinity TV
Hello, since my last time to get the cost of our Xfinity internet & X1 TV lowered 2 years ago, I am going to get a head start before time gets crunched and having to rush everything through. Is anyone willing to help me to lower our cost for Internet & TV? This is what we have: 2 X1 DVR's plus 4 STB
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X1
No problem with other channels.
Bravesvision
Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks
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@user_8n5dj6 Thank you for taking the time to share your experience. We understand how frustrating it must be to be told multiple times that an issue would be resolved, only to have to repeatedly contact support and receive conflicting information.
Free watch is a scam - deceptive business practices
Like many other Xfinity customers, I was offered a “free” smart watch for being a platinum member. After ordering the watch, I received a charge on my bill for the watch as it had been added to my account on a payment plan. I called customer support, and they told me that there must have been an iss
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The exact same problem - main TV with box works fine - 4 other TV using Firesztick 4K Max stopped loading the live TV - either goes to 3 dots and never changes or I get the same error: update failed restart app (exit) After hours/days of troub
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Internet disconnects ever 20 minutes
Started having this problem recently where my gateway stops sending a signal every 20 mins. The outage last just long enough to kick me from servers while playing games. The issue is across multiple computers (ethernet) and on multiple phones (WIFI). I've replaced the gateway from my local store. Tr
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Your Home Network
pair my daughter's NEW watch with my iphone
my daughter HAD an apple watch that I have unpaired. It is broken and not fixable. I bought her a new apple watch and I want pair it with my phone we have a phone number already [Edited - Personal Information] what do i do?
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Sign-In and Account Management
https://forums.xfinity.com/conversations/new?topicId=602d5700e6b3965d18e3a5ae Above is an example of me trying send direct message. Circle symbol with + and message will take you direct messaging. Hope this helps, good luck. Make sure to mention the
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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Free watch is a scam - deceptive business practices
Like many other Xfinity customers, I was offered a “free” smart watch for being a platinum member. After ordering the watch, I received a charge on my bill for the watch as it had been added to my account on a payment plan. I called customer support, and they told me that there must have been an iss
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Customer Service
user_4dk4rk I'd like to collect your information in a private thread so I can confirm which modem you're eligible for and discuss options to replace it. Please send us a direct message with your full name and complete service address to
Update to XB10 Router
I have an old router and has never been upgraded as per agreement it should be "upgraded" every 2 years. How do I get an XB10 Router upgrade?
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user_qb2dgh. Thank you for bringing this to our attention. I can certainly understand your concern, especially if you were expecting your promotional offer to continue when upgrading your device. I'd like the opportunity to review the account details
Billing
I traded in my phone for a newer one and questiond the billing , not only did the guy get mad I didn't understand but they said that I agreed to forfeit my promotional deal when I did not.
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This works thank you.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Have done all the clearing and such. It mainly gets stuck when trying to wt h a show that is still ‘recording’. But that’s after I get the failure to upgrade message nd have to exit and reopen several times. I’ve attached screenshots of the fi
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
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Ditto here. Been happening for a while now. All on fire sticks.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@user_yg0hvs Follow the below instructions they provided by direct message. Someone from would engage and respond to you. Direct message is the icon with + message graphic. Click on that and it will ask give an option to message.
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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I’m not this poster, but I am still having the issue. My version of stream is the same ending in .3646. The ones with problem solved have a newer update, which I don’t know how to get.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Thank you for confirming. Our team can take a look to see if we can provide you details on the steps being taken to restore service. If you could send our team a direct message with your full name and full address, we can get started. To send a "Dir
Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
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Please advise what type of mobile device you have.
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
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Thanks for taking time to post on our Xfinity Community Forums page, @user_9pr6eu. I'd like to do everything I can to help with getting that Apple Watch paired with that iPhone. Please send a direct message including your full name and service addres
XfinityAbel
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pair my daughter's NEW watch with my iphone
my daughter HAD an apple watch that I have unpaired. It is broken and not fixable. I bought her a new apple watch and I want pair it with my phone we have a phone number already [Edited - Personal Information] what do i do?
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