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cable line placed across Driveway and Sidewalk
@XfinityCliff Xfinity came to my house yesterday and one of the junction boxes sits on the front of my home has a cable cut. I am not an Xfinity customer and they ran a cable across my driveway and sidewalk. Many people walk through there as well as y 89 year old dad. I have taken video of the cabl
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Customer Service
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
Appointments- customer service
The Xfinity customer service is [Edited: “Profanity”] horrible. Called and scheduled an appointment two weeks out and no one showed up. Called Xfinity to ask why no one showed up and the rep was a complete [Edited: “Profanity”] and would not help me at all. His solution was to drive to the local off
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complaints - need escalation and corporate response
My husband and I have been Xfinity/Comcast customers for over nine years. We have spent over nine hours total on the phone and on chat with your customer support team over the past 26 hours. I have repeatedly asked to speak to a supervisor, to escalate the issue, etc., but have been denied. If you l
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Channels and Programming
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
Internet keeps going down
My internet 2 Keeps.going down cannot get live person to help. What am I opaying foe. Thinking of changing service.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section
IP address
Our power went out this morning and the modem is wanting for me to enter the IP address manually
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@user_iy1n1o You would need to go back into the Xfinity Store to work with them to obtain another copy of the receipt. Did you provide them with an email address for a confirmation of the purchase?
Replacement Receipt for In-Store Purchase
I purchased a wifi extender in store but misplaced the receipt. How do I obtain a replacement copy?
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transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Home Phone Service & Equipment
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No channels will work
I’ve called the 800 number 6 times,followed the instructions,and I’ve received no texts regarding follow up
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My WAN has significant signal noise leading to packet loss issues on my local network.
Technician came out and diagnosed that everything is good on my end. All scores were green except for the WAN score which was low in the 50-60s. From my understanding the 2GB upgrades and maintenance in my area has introduced significant signal noise into my local node. Because the signal to my home
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Executive Escalation — Unresolved Xfinity Home Billing and Cancellation Issues
My husband and I have been Comcast/Xfinity customers since 1994, and I am extremely disappointed with the difficulty we've experienced trying to resolve basic billing issues. Our October 2024 statement explicitly shows that our $65 Xfinity Home security package included $10 per month for 24/7 Video
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Hello all. Xfinity reached out to me regarding the ticket that was created when I private messaged them concerning this issue several days ago. We were out of town and just now got back. My issues with missing major network channels has been resolved
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Yes, sometimes there’s spotty connection. Yes I do have an account
Service on my account
Cable lines are falling outside. Can someone come take a look and fix them? And give me a time frame when they can come.
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Concern moved here to the Customer Service help section.
XG1v4 Cable Box
I’m making this post since I have seen that some others had some luck on here regarding requesting/ordering the Xfinity XG1v4 cable box. I would like to upgrade to the XG1v4 box since I currently have the very slow/laggy, non-4K XG1v1 box. I don’t want to have a wireless Xi6 box since I have heard a
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user_fh398l Thank you for reaching out! I would recommend clearing your cache, and cookies and then access the NOW Portal. You can then start a conversation with the NOW Internet support team for assistance from this page.
XfinityMartyR
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14 hours ago
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Can’t cancel wifi
Everytime I try to cancel now WiFi it says “something went wrong” please help
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