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Phishing attempts allowed by Xfinity
I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt
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Customer Service
Help with cancellation
I have tried to cancel NOW TV at least 3 times via phone. The agents assure me it's been cancelled, but they keep charging me. This has gone on for months. I can't log in to the NOW portal because it says I don't have an account. Can someone please help?
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Billing
Hello, mshell077! Thank you for reaching out to us here for help with your credit request. Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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When will my cable be buried
My cable was hooked up on April 10. When will it be buried?
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Customer Service
Help with rewards download
This is the second week I have not been able to get any of the rewards offered. I've cleared my cache, redownloaded the app and tried another device. What can I do to get the movies and rewards I should receive but cannot
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Xfinity App
user_ku3ytn We're happy to set you up with new Xfinity service! If you're not having success opening an account through our online portal: https://www.xfinity.com/planbuilder I can certainly set up an account from my side of things :). Please send a
Cant view information
Every time I try to view my xfinity account i just get loading screens forever or error messages. I want to set up an internet connection at my new apartment, but I cant even start the process.
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Messed up delivery address
I put in the wrong address for the delivery and need it changed, i tried calling fedex, i tried calling xfinity, no one could help or do anything about it.
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Customer Service
Thank you for the response. New customer.
Cant view information
Every time I try to view my xfinity account i just get loading screens forever or error messages. I want to set up an internet connection at my new apartment, but I cant even start the process.
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Good Afternoon, @user_u27hoj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violatio
Low Hanging Wire Posing a Safety Risk
I am trying to report a low-hanging wire that is a safety hazard. I was told to DM support for the specific address. It is not at my service address.
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Thanks for sharing that info @BruceW!Good morning @user_y30xxw, our team can review your account to determine if there are any past due balances. If you could send our team a direct message with your full name and full address, we can get started. &n
Text from debt collector
Hi! My daughter is getting text on her mobile phone from a debt collector, but she has never had an account. I’ve tried to contact Xfinity through the phone numbers and they can’t find an account for her either. My account is up-to-date and payments and I’m on auto pay. We’re trying to get a resolut
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Thank you for taking the time to contact us and our team is here every day and happy to help with any concerns!
downloads
When I download a document from an email, it does not show on the right side of the screen so I can open it. What happened?
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Good morning @user_fclo5s. I'm not 100% sure that the fee can be waived once you cancel your TV service, but we can check to see what options are available to you. Have you looked for the box recently?
Lost TV Box
I will be cancelling the TV service, but I noticed I would need to return the TV box. I haven't used that box in probably 10 years and have no idea where it might be. Is there any way to avoid the non-return fee? I've been paying a monthly fee for a box for years, which more than paid for the cost o
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user_ku3ytn Welcome to our community forum and we are so excited that you chose Xfinity to provide reliable service at your new apartment :). Are you trying to transfer service from a previous account: https://www.xfinity.com/learn/moving or trying t
Cant view information
Every time I try to view my xfinity account i just get loading screens forever or error messages. I want to set up an internet connection at my new apartment, but I cant even start the process.
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Hi there, @user_rhqc5h. Thanks for reaching out to us here on the Community Forum and sorry to hear about the service trouble. Have you checked to see if there is a known issue in the area? You can find ways to do that listed here : https://www.xfini
Interner just lost signal
Hi ou house at [EDITED: Private information]. About 1 week lost signal all the time and loading circle always happening
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
Interner just lost signal
Hi ou house at [EDITED: Private information]. About 1 week lost signal all the time and loading circle always happening
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AND my problem is back. Clearly they are blocking something about my IP that they then release at some point in the next couple of weeks. You know who never blocks my IP? Yahoo. I can't wait until I am off these Xfinity systems, my
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Concern moved here to the Xfinity App help section for assistance.
Oauth not working
Won’t let me in Xfinity app , says not authorized, won’t let me in silver sneakers app, says too many redirects. Only on my IPhone. Can access both sites through website.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cant view information
Every time I try to view my xfinity account i just get loading screens forever or error messages. I want to set up an internet connection at my new apartment, but I cant even start the process.
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user_zjo884, thanks so much for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at th
XfinityAngie
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Messed up delivery address
I put in the wrong address for the delivery and need it changed, i tried calling fedex, i tried calling xfinity, no one could help or do anything about it.
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