Xfinity Community Forum

user_4up6n1 Thanks for reaching out about your email viewing concern. We would be happy to help get this resolved for you. Are you trying to view the email through our app, website, or a third party app like Outlook?

XfinityEricB

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9 hours ago

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Emails

I’ve had a comcast.net email since early 2012 I have all my major accounts set up through that email, but I can’t view my inbox and I need to urgently

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Lower my monthly bill

Its too much for my current income, widow living on monthly budget

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Customer Service

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FYI: This issue has been entered into Sarasota County Public Records as #PRR-2026-890.

user_pop1dn

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9 hours ago

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Notification of Damage

NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor

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Yes, and I redeemed as soon as it was available. Same as the other people in this forum. It’s still blank.

user_bm34i0

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9 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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I had this same issue yesterday. Could not put my Xfinity CGM4981 into Bridge Mode even with the tech on the phone. I had to hold the reset button down on the back of the modem (while plugged in) until the light on the front turned green. That factor

ChillyBillz

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9 hours ago

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Enabling bridge mode

Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the

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@user_bm34i0 to confirm you tried to redeem, but the code area was blank?

XfinityDena

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9 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

Question

Greetings, @user_81faf5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about removing your seasonal convenience plan. You have definitely come to the right

XfinityJamesC

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9 hours ago

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Remove Seasonal Hold

I have placed my TV service on seasonal hold and I’m back home now and I need to have it removed. Can you help me?

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This is ridiculous. For half of us that tried to redeem, we all have blank code areas and cannot redeem it now. What’s the point of having rewards if they don’t work properly

user_bm34i0

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9 hours ago

to the conversation:

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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Please remove Seasonal Service as soon as possible

user_81faf5

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9 hours ago

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Remove Seasonal Hold

I have placed my TV service on seasonal hold and I’m back home now and I need to have it removed. Can you help me?

Question

Hi km007007! Thanks for visiting our Xfinity Forum and my team is here to help. To manually reboot your XB10 modem, follow these steps: Unplug the power cable from the modem. Wait for one minute. Plug the power cable back in. This process wi

XfinityAmira

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10 hours ago

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button reset not clearing admin tool username and password

I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie

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The message disappeared?? GO HERE https://www.xfinity.com/privacy/requests/choice there is a link on the bottom to unsubscribe from all use all of your email accounts and phone numbers associated with your Xfinity account TEDIOUS, but doable

MrsRNR1995

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10 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Hey @user_x8k86a , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Have you tried to access the email through incognito mode in a browser to see i

XfinityJanelle

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10 hours ago

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I cannot login to my email.

I read the suggested solutions for not accessing email and have emptied my cache. I still cannot access my email and am redirected to a page that does not work.

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@XfinityMatthew This is the answer, thank you very much, sick of being spammed on my phone THERE ARE NO SETTINGS IN THE APP!

MrsRNR1995

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10 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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I have sent that direct message.

user_zjt0r1

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10 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

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user_2f7ej8 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your services, and we'll be happy to see what is going on. Please send a Direct Message with your full name and addr

XfinityBenjaminM

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10 hours ago

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No service

Power has been restored to my neighborhood for days, but I have no service. The outage map does not show anything. Please help.

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Yes, issue a ticket. I DM'ed Support already and provided my full name and service address there.

Kay1965

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10 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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I have had the same problem trying to load it using a Firestick. For years. Paying for something and not getting it.

user_uy1plc

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10 hours ago

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Xfinity Stream App Not Opening/Loading

This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re

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Please read this thread. We have all done that. It doesn’t even claim to address this problem, and it doesn’t. It is an option for email and text. The complaint in this thread is marketing Push Notifications through the iOS app. It is very frustratin

user_uegx0m

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10 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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No service

Power has been restored to my neighborhood for days, but I have no service. The outage map does not show anything. Please help.

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Customer Service

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Kay1965 My apologies, I missed the request for DM. I'm happy to continue assisting you in DM to help you resolve the issue, and get a ticket issued.

XfinityKassie

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10 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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