Xfinity Community Forum

Thank you for posting on our community forums, user_cdmi2y. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Cl

XfinityDilary

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8 hours ago

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Epon provisioning for 3rd party router

Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back

Question

Thank you so much for sharing those details with us, @user_e86slc! I would be more than happy to further troubleshoot with you regarding the emails not being received. Can you please send us a DM to get started? Please send us a direct chat message

XfinityAdrienne

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8 hours ago

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Email probllems

My Comcast email account is receiving normal person-to-person email without issue, but automated account-verification and password-reset emails from multiple unrelated services—including Google, Yahoo, and SmartRent—are not being delivered at all. They do not appear in Inbox, Spam, or Trash even whe

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Help setting up

I’m having a hard time finding where to plug in my Internet

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Your Home Network

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Good afternoon @user_ejuxo2 , and thank you for reaching out. I'm sorry to hear you'll be leaving us. I can help with your disconnection request. Please send us a Direct Message with your full first and last name along with your full service address

XfinityRichard

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8 hours ago

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Online Cancellation

I am requesting cancellation of my Xfinity Internet service effective immediately. I am a California customer and am exercising my right to cancel online. I do not authorize or require a callback. Please process the cancellation through this written channel and confirm the effective cancellation dat

Question

Good Afternoon, @user_20d1a7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to cancel the account. I do appreciate you bringing this our attention @EG

XfinityAdrienne

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8 hours ago

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Need help canceling Xfinity Internet service

I need to cancel my Xfinity Internet service. I have attempted the online cancellation process twice, but it only routes me through the automated assistant and does not complete the cancellation. Please have an Xfinity representative contact me privately to process the cancellation and provide writt

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Packet Loss and Latency Spikes

For the past couple of weeks I have been experiencing ping spikes and packet loss, most noticeable when playing games online on my PC. This post is very similar to my experience: https://forums.xfinity.com/conversations/your-home-network/packet-loss-issues/6a125d56125e2a74f0881409 I'm also in the ba

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Your Home Network

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Yes I got a reciept for it!

user_2j59vj

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8 hours ago

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Xfinity Internet

I returned the wifi box which should cancel my internet plan shouldn’t it? But yet why am I getting a monthly charge on it, this is just frustrating. I returned it in person at the xfinity store. And why is it so difficult to get help online, they need better options and an easily cancellation optio

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I am accessing the email account via WEB (to ensure it's not my mail app). There has been no migration to yahoo mail, I believe it is not ready for that based on a previous message I got from Xfinity Assistant.

user_e86slc

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8 hours ago

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Email probllems

My Comcast email account is receiving normal person-to-person email without issue, but automated account-verification and password-reset emails from multiple unrelated services—including Google, Yahoo, and SmartRent—are not being delivered at all. They do not appear in Inbox, Spam, or Trash even whe

Question

Yes, I have tried refreshing the page, dumping cookies. I have used my dreaded windows eleven system, a Linux system on another system. A cell phone connected to comcast and connected via my cell and three different browsers used on all systems. Fiv

user_AB23

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8 hours ago

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I can't view Legal Document

I go to Account and identity> Legal Agreements and Contracts section> Legal Documents. All other documents open, I click on the two-year contract document to view the contract I get a message, something unexpected happened. Click on try again button does nothing via desktop computer or via cell phon

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@EG Thanks for your help! @user_l1qey8 Thanks for meeting us here to discuss your billing. You've reached the right team to assist with providing the breakdown on your bill. Please send us a Direct Message with your name and complete service addres

XfinityLinda

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8 hours ago

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billing help

Thank you for this forum to resolve issues and questions. How can I see a breakdown for the items, services and credits ( i.e., $25.00 initial feel) on my first bill. I don't feel comfortable paying something I don't understand. Thanks,

Question

Good Afternoon, @user_e86slc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the emails, and not receiving the SMS for codes. How are you accessing the email acco

XfinityAdrienne

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8 hours ago

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Email probllems

My Comcast email account is receiving normal person-to-person email without issue, but automated account-verification and password-reset emails from multiple unrelated services—including Google, Yahoo, and SmartRent—are not being delivered at all. They do not appear in Inbox, Spam, or Trash even whe

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Unable to Access Xfinity Rewards for 10 Months – No Resolution

I have been unable to access my Xfinity Rewards account for about 10 months now. I'm a Gold member and was able to use my rewards without issue before upgrading to Gig internet , the access problem started around the time of that upgrade. I've reached out to support previously about this issue, but

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Sign-In and Account Management

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Internet very unreliable

Our internet goes down for awhile almost on a daily basis. This is the worse service I have ever seen. Big money poor service.

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Your Home Network

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First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?

EG

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8 hours ago

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Internet not working

I already found the internet coaxi cable but it won’t work the internet only appears On but won’t get any signal.

Question

Hello, @user_nd47kg thank you for reaching out over Xfinity Forums. I appreciate all the detailed information regarding the Peacock Premium activation loop, and what you've already attempted with the email addresses linked to the account plus no rece

XfinityJustinC

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8 hours ago

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Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset

Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Epon provisioning for 3rd party router

Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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Need help canceling Xfinity Internet service

I need to cancel my Xfinity Internet service. I have attempted the online cancellation process twice, but it only routes me through the automated assistant and does not complete the cancellation. Please have an Xfinity representative contact me privately to process the cancellation and provide writt

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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X1

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How to cancel appt

Cancel appt for technical

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Customer Service

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danielagonzalez your frustration is completely understandable, but there is a specific pathway for making the time of change you are requesting. That is through the online NOW portal that you would access using the following link: https://customer.xf

XfinityMarcus

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8 hours ago

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XFINITY NOW MOBILE IS A SCAM ITS NOT LETTING ME CANCEL MY SERVICES

I am explicitly revoking authorization for all future automatic payments for my NOW Mobile services. I am attempting to cancel ALL of my NOW Mobile lines and stop all future renewals. Your NOW Portal is malfunctioning: both “Cancel service” and “Turn off autopay” return errors. I have screenshots do

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