Xfinity Community Forum

user_lvfmsw I would be reaching out and sharing my feelings if I were in your shoes too. Our team is happy to take a look at the account and verify with you that everything is beign resolved. Please feel free to send us a DM with your full name and c

XfinityPeterH

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18 hours ago

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Cancelled Service Months Ago And Still Being Billed

I cancelled my services months ago and I'm still being billed. It's not over $200 for services that I did not want. I was VERY CLEAR that I wanted to CANCEL my services. I had to contact Xfinity 3 times to get someone to "say" they were going to cancel my services. Apparently they never did. If thes

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Cancelled Service Months Ago And Still Being Billed

I cancelled my services months ago and I'm still being billed. It's not over $200 for services that I did not want. I was VERY CLEAR that I wanted to CANCEL my services. I had to contact Xfinity 3 times to get someone to "say" they were going to cancel my services. Apparently they never did. If thes

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Billing

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@Trevor001100 Hello there, I would be more than happy to set up an appointment with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&

XfinityRaul

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19 hours ago

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schedule tech appointment

It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a

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Actually, it is a problem with the hardware. The CM2000 is not compatible with their new Next Gen / mid-split /enhanced upload speeds so it won't get provisioned correctly. Check for third-party / retail-purchased devices that are currently compati

EG

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19 hours ago

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Internet upload capped at 40mbs

My internet upload has been capped at around 40mbs even though my plan has around 250mbs. What is the best way to resolve this? My modem is a Netgear Nighthawk CM2000 so there isn't an issue with hardware.

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Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

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Xfinity Stream App

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Thanks for your post @user_189138. We know an interruption in service is frustrating. We appreciate your continued patience while we work to restore service. Any time frame given is only an estimate, as additional issues may be uncovered as we work t

XfinityJoe

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19 hours ago

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Outage

I want to know why I am the only house without service. Outage update says as soon as possible. It was supposed to be fixed 3 hours ago. Therd is no storm or power outageI want to lodge a complaint and can't get a person.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

19 hours ago

to the conversation:

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schedule tech appointment

It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a

Question

Howdy user_chxg68. The NOW WiFi Pass is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $10. That is handled as a $10 one-time payment. Only if you set up automatic payments will it bill you mont

XfinityThomasB

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19 hours ago

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NOW pass

I needed this for one day during a phone outage but do not want it to renew monthly. How can I make sure of that?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 hours ago

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Outage

I want to know why I am the only house without service. Outage update says as soon as possible. It was supposed to be fixed 3 hours ago. Therd is no storm or power outageI want to lodge a complaint and can't get a person.

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@user_dfq7ef Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the W

EG

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19 hours ago

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Not working

We’ve had a lot of issues our Internet is not working. It’s not showing up as Wi-Fi on any device. We can’t connect to it.

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Our apologies for the frustrating experience @user_aao2y1. Our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" ic

XfinityJoe

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19 hours ago

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Internet and customer service issues

first I wanna say that I already filled out this form and when I went to tag categories, it asked me to refresh, and I lost everything that I put in here. Add it to the list of irritations with Xfinity my Internet service has been dropping recently and when I chatted with customer service, they said

Question

Hello, @user_x93zzn I haven't received any reports this is a known issue. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near t

XfinityThomasC

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19 hours ago

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Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.

For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a

Question

Hi there, @user_a8tida ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get the information you need. Please be assured you rea

XfinityRichard

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19 hours ago

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Virtual Assistant/Customer Service

I don't understand the purpose of a "virtual assistant." No matter how the question is asked "it," it doesn't have an answer. I specifically wanted information regarding the current promotion regarding the 5 years price hold, or whatever it's called. I can't get a live person because the option to d

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Paramount channel via fire stick

user_e6d7a4

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19 hours ago

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Paramount

We have paramount. It constantly breaks up and we get spinning nf spinning. What’s going on

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Virtual Assistant/Customer Service

I don't understand the purpose of a "virtual assistant." No matter how the question is asked "it," it doesn't have an answer. I specifically wanted information regarding the current promotion regarding the 5 years price hold, or whatever it's called. I can't get a live person because the option to d

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Customer Service

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Paramount channel through fire stick

user_e6d7a4

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19 hours ago

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Paramount

We have paramount. It constantly breaks up and we get spinning nf spinning. What’s going on

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Thank you for reaching out @user_36acbt Are you currently paying for the Premium DVR package?

XfinityDena

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19 hours ago

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Recording options

I have the box that allows 5 recording at a time. I only get one before I get over lapping conflicts. Help.

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@user_g5fqk3 Our team is here to help. Just to confirm from September to December the check hasn't cleared your bank correct? I am happy to confirm if we have any pending payments for your account. Can you please direct message me your first and las

XfinityKei

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19 hours ago

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Lost check

I am a disabled veteran. I have lost my job due to DOGE cuts, and my unemployment has run out. I was able to secure help with my bill from my states veterans administration. They sent a check to a address in Illinois, and the check has been lost. Please review my xfinity chats for specific details,

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

19 hours ago

to the conversation:

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Internet and customer service issues

first I wanna say that I already filled out this form and when I went to tag categories, it asked me to refresh, and I lost everything that I put in here. Add it to the list of irritations with Xfinity my Internet service has been dropping recently and when I chatted with customer service, they said

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@BeeCore HAPPY NEW YEAR !!

EG

commented

19 hours ago

to the conversation:

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Next Gen Speeds

Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st

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