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Does Comcast come to my home to mark buried cable...

Does Comcast come to my home to mark buried cable before digging starts for my landscaping project?

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Customer Service

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user_6ybnun Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need th

XfinityBenjaminM

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5 hours ago

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Cancel my service

Been trying to cancel my service for two days for a television that is not being used please cancel ASAP will not be paying another bill

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My wifi pass isn't working how do I receive help or request refund I have no bars

I purchased a wifi pass my phone and tablet no service or bars

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Customer Service

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New customer, no existing equipment

Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in. I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.

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Customer Service

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Cancel my service

Been trying to cancel my service for two days for a television that is not being used please cancel ASAP will not be paying another bill

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Billing

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Internet modem

Hi, good morning, Wanted to reach out and ask if there’s any way of having somebody go and move the modem to a different location at my home.

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Customer Service

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You cannot finance a new phone or use a device payment plan on Xfinity Mobile without an active Xfinity residential service (like Xfinity Internet, TV, or Voice), but you can upgrade by paying for the new phone in full.

DreamSayerZ

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5 hours ago

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Phone Upgrade Xfinity Mobile Customer

Hello! I have a question, I am trying to upgrade my phone cause it broke. I have no internet service with you guys but I do have xfinity mobile service. Could I still upgrade my phone since i dont have xfinity internet? I just want to know before I go to a store and get turned away.

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No, internet service, no cable. No telephone, you have to take my handline.

Either Comcast or Florida power and light. It has been working in our backyard. While we were out of town, and there was a trench that they dug to plant a line or dig up a line, and I now have no service Whatsoever. The t v is not working, their internet / computer is not working, yeah the telephone

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Email

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Streaming apps

I am a new member and I see that you have the Netflix screaming app. Is that free for new customers or is it added to my bill each month

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Xfinity Stream App

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Hello, @user_h1ojv9 at this time there is no official direct fix from Meta or Comcast yet. There does seem to be some workarounds online that you could try.

XfinityThomasC

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5 hours ago

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Muse ai

Not letting muse ai connect to my email

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Message received: Success! Your internet service has been recently activated. I did not order service.

Success! Your internet service has been recently activated. I received this email. At the bottom it says: If you did not request this email or recently activate your WiFi Gateway, please contact us immediately at 1-800-XFINITY I can't get anywhere with the virtual agent because I can't sign in. I ne

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Customer Service

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Power your device off, then back on. If still having an issue, delete your network settings.

DreamSayerZ

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5 hours ago

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phone service isn't working since switching over from verizon

no cellular phone service since switching over, but there is wifi .

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@XfinitySeth​ Am I correct in assuming that ‘I do not have to do anything if I prefer to stay as is’ as you’ve stated above or until Comcast sets a deadline?  Thank you.

user_chxqll

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5 hours ago

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Do not want to switch to Yahoo [Edited]

i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]

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I'm still having this issue. Sound is at least 5 seconds behind video on MLB network only. Been happening for at least a week now.

user_n0yghc

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5 hours ago

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MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.

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Good morning @Lawndad, we wanted to check in and make sure everything is still working?

XfinityJeff

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5 hours ago

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Recurring "No Signal" on cold boot with Vizio 4K TV & Xfinity XG1v4 (HDMI Handshake)

Hi everyone, Looking for insight on a persistent "No Signal" issue occurring after the TV and cable box sit turned off or idle overnight. The Setup: TV: New Vizio 65" 4K Smart TV (Model VQM65C-1004) Cable Box: Xfinity X1 4K DVR (Arris XG1v4-A) Remote: XR15v2-UQ Cable: High-speed HDMI routed in-wall

Question

user_d83f8d Hello! Thanks for reaching out to us for help with the account now that you are returning. I love our seasonal plans for our customers who travel. You can easily manage your seasonal convenience plan online at http://www.xfinity.com/

XfinityPaula

 commented 

5 hours ago

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Seasonal hold

I need to return to full service

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user_t1gsiu  Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines.

XfinityBillie

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5 hours ago

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Intermittent upstream packet loss / rubberbanding (LAN clean), loss starts after Xfinity gateway

I’ve been dealing with intermittent packet loss that causes noticeable rubberbanding in online games, disruptions during video streaming, and slower upload speeds. I’ve tested this with continuous pings: ping 10.0.0.1 -t ping 1.1.1.1 -t My local gateway at 10.0.0.1 stays stable with no timeouts, but

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wild+

What is the hold up getting the Minnesota Wild on Xfinity? I already pay you a higher fee to have access to my teams. It's getting to the point that it's not worth keeping Comcast. Your pricing goes up and our options go down. Even while paying you extra to watch what I want. Fix it.

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Channels and Programming

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@XfinityJustinM​ Sent

user_ho8lwj

 replied 

6 hours ago

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Formal Complaint: Employee Misconduct and Unauthorized Disconnect Order, Pearland Pkwy Store, 10/4/2026

To the General Manager / Regional Manager: I am writing to file a formal complaint about an incident at the Xfinity store at 2680 Pearland Pkwy, Ste 120, Pearland, TX 77581, on Sunday, October 4, 2026, at approximately 5:50 PM. My household has been an Xfinity customer for over 20 years and we are D

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discuss a bill

I received a bill recently that is much more than usual. This is particularly frustrating as I have had terrible service for many months and have had two techs come out and try to solve the problem over the past two years and each time the service gets worse. I have spent hours with remote techs who

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Customer Service

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