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Hi there, @user_542941 Thanks for reaching out to us on the Forums! We know how frustrating it is to try to cancel a service. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this
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@user_534l3w Thanks for reaching out to us regarding your internet speed. Hope you are doing well. Sure, I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “X
increase speed to essentials plus
how do IIncrease my Internet speed zo Essentials Plus online?
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Wires dangling from utility poles
Hello, Behind our house outside of fence, there are couple of wires dangling from utility poles and they are now getting closer to touch the ground. This is safety risk and concern and hoping someone comes out and fix it to avoid any accident and risk.
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Customer Service
For some reason my previous reply has been marked private. I will repost it here, as I think readers of the forum have a right to see it: I will see if I can get this to work as a stop gap, but for the record I do not accept this response. Forcing me
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this
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Can you please send a link to where I can find that? I’m logged into my account but I don’t see anywhere that says “direct message chat”. Or an icon for that. Thanks. update - I found the chat icon but not the new message (pencil and paper) icon.
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
increase speed to essentials plus
how do IIncrease my Internet speed zo Essentials Plus online?
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Hello @user_vfevo0 thank you for reaching out on our community forum. I would love to review the account with you and see what we can do. Please send us a direct message with your full name and service address so that we can assist you further.
Final detailed mobile bill
I recently moved to another state that does not have Xfinity so I had to cancel my account including my mobile lines. I am trying to get a final detailed bill from Xfinity that shows a breakdown of the number of payments made (e.g., 12 of 36 payments) for each mobile device in addition to the final
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Hi There so I finally had time to do as you asked and deleted my account. and just as I was afraid of it didn’t bring it back 100% like it was. it added as a POP server and not an IMAP Server All of my folders that are on the server did no
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Thank you for reaching out to our team here. I will be happy to look into any issue with our line there. Can you send me a direct message with your full name and the address for where that line is located? To send a direct message. Click
Downed wire
I have an old comcast wire downed in my yard. if somebody does not come to deal with it today, I will cut it and throw it in the trash
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increase speed to essentials plus
how do IIncrease my Internet speed zo Essentials Plus online?
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Customer Service
Yes, Prime,Peacock,Apple TV,Max and Paramount all work fine.
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Downed wire
I have an old comcast wire downed in my yard. if somebody does not come to deal with it today, I will cut it and throw it in the trash
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Customer Service
No, it is not. However, I do believe it does serve the residential community adjacent to it. The location is in Spring Tx. 77373. Adjacent to the Grand Parkway. No address is assigned to this location.
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
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@user_bao30q I appreciate the clarification. From experience, I've seen at times that when the ownership change is done the primary and manager information will need to be updated on the customer side as the team won't have access to change that: htt
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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@user_8h9ovx Thank you for taking the time to reach out to us here on forums regarding your concern about the missing sprinkler head. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdq
Damaged sprinkler
We had a group digging in our yard for Xfinity and we now have a missing sprinkler head and the other one is halfway under our drive way. We had called initially due to the concern they may be damaged from them digging and now that we have been able to check things out we are finding the damage.
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It has both of our names - her as “owner” and me as “manager”. When I log in I only see my information, and when she logs in it has her name as owner and she’s unable to update anything, nor am I. We both already submitted the paperwork to fix this,
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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That is very bad services. They kept increasing the charges and it is getting ridiculous. i am ditching them with no regret
user_sj2qh4
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Chat and billing customer service team horrible
I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the
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