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Hello @user_3e3u3p I am very sorry to hear about your experience. Our team can check the account and file a complaint for you if you wish to proceed with that. We can also remove the 3 boxes if that issue is still unresolved as well. Please send us
Filing a formal complaint on an agent.
I had a recent interaction with an agent that bothered me to my core! I asked to deactivate 3 boxes I turned in to the local Xfinity office. The office said I had to contact the billing to have them removed. So I used the chat. The agent, Tanya, asked if I wanted to add services and I said no. I hav
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Hi @user_smeip7,We are a corporate headquarters escalation team that can help with all things Xfinity. Could you tell us a little more about your concern?
Xfinity escalation team
How do I contact official xfinity escalation team..make a complaint ask for review and get a case # immediately?
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Hello @5yearsnreadytoleave I am sorry to hear about your experience calling in. Our team here on forums would be happy to review the account and billing and answer any questions you have. Please send us a direct message with your full name and the se
Trying to file a grievance
Was talked down to. Brought to tears because a bill was prorated and sent late after a move. At the same time my rate changed. Multiple CS agents telling me different answers to how I got a balance from June on a bill statement of $115. After auto pay paid 106.70 June 4. Bill for July stated 171.13.
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Hello @user_s972k1, thank you for taking the time to leave a post. Sorry for the inconvenience this has caused. I can certainly understand the urgency, especially since the old pole cannot be removed until the Xfinity cables have been transferred to
XFinity Telephone Pole Transfer
Electric company installed a new telephone pole in my yard. They said that XFinity needs to move their cables to the new telephone pole so they can remove the old pole. This needs to be done as soon as possible.
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user_9mffsh Thanks for reaching out to us here on Forums to report a downed line we need to get fixed. I can certainly help get a work order in for you, and happy to help! I will need a direct message to gather location information and contact info f
Line on poles down
Xfinity line on poles down at my property. I am NOT an Xfinity customer and cannot and will not sign in or create an account to report the issue.
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user_7bgsml Hello! Thank you for reaching out. We are sorry to hear that this movie is not labeled properly. We'll let our team know about the error, and we appreciate you bringing this to our attention.
Wrong Movie
I am trying to watch a movie called “Shiver” on Fawesome.tv, but a different movie with the same title keeps playing instead. I originally found the movie while searching on the X1 platform, and the listing for the movie said “Play on Fawesome.tv”. Both movies are from this year (2026), but my movie
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user_5nu5p3 Thanks for reaching out to us here on Forums for assistance with your DDP limit concern. I would be happy to review the account, and help in any way I can to get it corrected for you. I'll need account information in DM to allow me to vie
Xfinity DPP Issue
My DPP limit was changed on the new address. The old address had a DPP limit of $ 8000 and it is now dropped to $ 2000. This is causing issues, while upgrading my phones. I tried contacting Xfinity on this multiple times, but no resolution was provided. I even gave consent for a soft credit check, s
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user_h7gog1 Thanks for reaching out about your packet loss concern, and we would be happy to help in any way we can to get this resolved for you. When it happens do all devices have issues or just specific one, and are any of the devices experiencing
Non stop packet loss when gaming
I have been experiencing nonstop packet loss while gaming and streaming for weeks now. I have restarted the modem, upgraded to a new modem, updated my drivers, and had a technician come out twice to check the connection. Both times, I was told that everything was good on their end and that they were
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Hello, and thank you for your interest in Xfinity Mobile! I can understand how frustrating it would be to run into a line limit error when you're trying to take advantage of a promotion and don't currently have any mobile lines on the account. Our te
Error 1 year promo mobile service
I am trying to sign up for the 1-year free mobile promotion. I currently have zero mobile lines, but the online checkout says I am over my line limit. Please check my account's credit tier or line capacity limit and manually override it to allow the new line.
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Hello @user_rq8dxm Thank you for reaching out. Internet only is definitely an option. We'd be happy to help to look the options for you. Please send us a direct message with your full name and service address to get started. To send a "Direct Messa
Drop the tv and keep the internet
I cannot continue to pay $265. per month. I want to eliminate the tv, which I haven't used in years and keep the internet. If that isn't possible I'll return all the equipment ASAP and close the account. Thank you!
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@Ajjima.u Sounds like the accounts did not get properly linked. You can follow the steps listed here to get the new one linked. https://www.xfinity.com/support/articles/switching-between-multiple-accounts If you are still having issues after follow
Setting up online account with the same email address for the current service addres
when I tried to log in to my account using my phone number or email address, it only showed my previous address not the current address
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Was this a coax cable for the modem or TV box? If so you can take it in to a local store and swap it out for free as the quickest option. Otherwise we can ship one. But some areas may have a small fee associated to that option.
Broken Cord
Cord somehow came loose & got slammed into door. does not work at all, how can i replace it ?
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Billing and canceling
I’ve been over the cancellation process on multiple occasions, but I’m still being billed. Time and time again I’ve been told it’ll be taken care of, but it obviously hasn’t. Why am I still being billed?
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Billing
Billing
I am having several issues and nothing is being resolved. I had over $300 in credits from being overcharged and whatnot. My credits have now disappeared and it’s saying I owe $250 for what I’m not sure. Every time I get on the app it’s saying I owe a different amount, just yesterday it said I owed $
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Billing
Wifi motion tab/page is completely missing from my app. Under wifi shield, it shows it's activated but under notifications in "app details" have no listing for wifi motion at all. Was there before it disappeared
WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
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I want to remove Xfinity WiFi Gateway from my list of wifi equipment so that I can try to activate my external modem/router
I would like to remove my Xfinity WiFi Gateway device from my list of wifi equipment because I want to activate my own personal modem/router. I was having issues activating my personal modem/router, so I tried the one they sent me (which I didn't ask for), and it worked. But I want to activate the p
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Customer Service
user_ajugat Thanks for reaching out to us for assistance with putting in a serviceability ticket for your home. I would be happy to assist with getting one in for you, and confirm the resolution once they complete it for you. I'll need personal infor
XfinityEricB
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Plant extension request — [Edited]
I need a serviceability survey and plant-extension / construction ticket. This is not a regular install. Service address: [Edited: "Personal Information"] Xfinity plant is already nearby. The closest working service is four houses away across the street at: [Edited: "Personal Information"] My side o
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