Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (495.5K)
@stevenjkjr wrote; Looks like from your site the down stream signal noise is a little high? according to the link you provided its says 35dB, my signals are 38.6dB to 40.4dB. As an FYI, the SNR can never be too high. The higher it is
Hitron CODA56-High Uncorrectable
Hello, We had a bad storm a couple weeks ago, I have had a tech come out and replace our cable from the street and check the signal from our house to out into the street. The power level was really high so he added a two way splitter to reduce the power level. That seems fine now but I still keep ge
Question
Retention offer not honored after porting
Hello Xfinity Support team, I recently received a retention offer after I started the process to cancel my services. The retention representative offered me the following: Internet service reduced to $25 per month (5 years guarantee price ) Ability to port my existing lines from Verizon to Xfinity T
Question
•
Customer Service
@user_wjpb34 Were you able to find any outage info on that site or in the app ?
Outage in PG County MD
Is there any update on the cause of the outage or when it will be resolved?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complete disappointment!
I am writing to express my frustration regarding the internet outage affecting my service. My internet has now been unavailable for nine days, and I have not received a single update regarding the cause of the outage or an estimated time for restoration. What has been most disappointing is the lack
Question
Happy Friday @user_sejbma, are you saying that the box is broken?
Xumo
Just received Xumo box and remote. Spent 45 minutes on Xfinity live chat with two different agents and neither could explain why I need (or the purpose for) a Xumo remote. I seem to navigate just fine so far with the Firestick controller. Neither could explain the Xumo interface with the TV. Documen
Question
move the overhead lines [Edited: "Personal Information"]
We need to move the overhead lines at the project below. We are in the middle of construction. Please call me or email me to get this set up. [Edited: "Personal Information"] Thanks, [Edited: "Personal Information"]
Question
•
Customer Service
user_psqa2k Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Aerial. Line needs to be disconnext and reconnect
I have a tree i need to take down and my aerial line runs through it. So I need it taken down for a few hours and put back up
Question
Why then am I still able to easily access other big companies such as National Grid or Eversource and list goes on without this same issue? There aren’t apparently the same security concerns or issues with those companies which leads me to believe th
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
Question
Greetings, Bet286Lp! Thanks for reaching out with your phone activation concern. We would be more than happy to help ensure your phone is working for you soon. To clarify, are you referring to your XFINITY Mobile phone or XFINITY Voice home phone ser
My phone
I need to get my phone activated so I can pay it for some reason the technicians have a glitch in it and it's not allowing me to move forward they had me on the message but we got disconnected yesterday so they cancel whatever they was doing I need your help getting my phone fixed but back on
Question
Xfinity store unable to activate new mobile phone
Approximately one (1) month ago I switched cell providers, from V to Xfinity. I purchased four (4) new iPhone 17, two (2) watches and one (1) iPad. During the set-up discussions, I made it clear that one of the phones was going with us to Germany, to give our son as a birthday present. I was told th
Question
•
Customer Service
Hi there, @user_15311c. Thanks for reaching out to us here on the Community Forum. With disconnection, we typically prorate the account for services not used since we charge a month in advance. With that being said, billing is not in real time, so it
billing
I turned in my equipment and canceled my service on 7/26. I received a bill today for $60 for service through 7/10. Why do I need to pay for a service that I didn't have access to?
Question
The original poster has not returned. 4-month-old dead thread is now being closed.
How to remove credit card on file after canceling account
Long time Xfinity customer (26 years), canceled my account in January. The remaining issue I have is, I want to remove my credit card, but neither I nor Xfinity CS agents seem to be able to do it. (Since I'm no longer a customer, and I paid my final bill, Xfinity should not have it in their system a
Question
@XfinityCliff It would be nice if you could confirm that notification management has or has not changed in newer app versions. My android phone is running version 6.6.0 of the xfinity app. If is still available, tell me where it is, because I do not
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
Aerial. Line needs to be disconnext and reconnect
I have a tree i need to take down and my aerial line runs through it. So I need it taken down for a few hours and put back up
Question
•
Customer Service
@user_q3bbmx Hi there, thank you for taking the time to share your experience. We can certainly understand how frustrating it must be to be charged twice for reinstatement and still not have your phone number restored after spending several days spe
Reinstating issue
Dear Xfinity Executive Customer Relations, I am writing to file a formal complaint regarding my Xfinity Mobile account. For the past three days, I have been trying to reinstate my mobile phone number. I was charged $25 twice, for a total of $50, to complete the reinstatement process. However, my pho
Question
Slow Internet This Week
This week the internet service has been slow. Doesn't matter if it's 6:30 am or 3pm. Xfinity assistant says it doesn't see any issues. Internet service is $118 a month. Service needs to be better.
Question
•
Your Home Network
Gallegos84ray, thanks so much for reaching out to Xfinity Support. I am sorry to hear your wife is having trouble logging in. The best thing to do is to check the Xfinity app for any mention of a service interruption. If nothing is mentioned there, w
My wife says internet is out
My wife is having trouble logging into her internet how can I fix this
Question
billing
I turned in my equipment and canceled my service on 7/26. I received a bill today for $60 for service through 7/10. Why do I need to pay for a service that I didn't have access to?
Question
•
Billing
user_oz9os1 Hello, I am sorry you are having issues redeeming gift cards. I understand how frustrating it is, since I have dealt with this personally. I am happy to help, can you please send us a DM? You can start by clicking the chat icon located in
Dave and busters not working
HTTP Status 500 – Internal Server Error im getting this message along with my mother when we try to redeem our gifts cards. Has been like this since they were first released. Friend who got after me was able to get his.
Question
Good day user_1yhg2c 👋 Thanks so much for joining us in our community for help with your Xfinity Mobile purchase. We infinitely appreciate you getting started with Xfinity Mobile so the last thing we want is for their to be any issues with your devi
XfinitySeth
commented
7 hours ago
to the conversation:
0
0
Xfinity mobile phone issues
Ok so I ordered a phone online from Xfinity picked it up from the store nearest me. They didn't close the order the sku number dosent match the the phone that they gave me. The store can't process the order the corporate store can't and I've been waiting 3 weeks for the regional manager to get ahold
Question