Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (419.6K)
Hi. Norton Security Online/360. Not the comcast suite.
norton safe email
Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?
Question
Bill problem
I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity
Question
•
Billing
Sorry about that, @user_ira3! You likely get notifications when we respond publicly, but I believe there's not an option for direct messages. Still, not to worry! We are still here and happy to help :) It sounds like you're caught in a frustrating lo
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
Question
Thanks for giving it all a try. There's not a suggested browser, but Chrome is the one we see used the most often. If the issue happens on multiple devices, I would give the system a little time and try again. Also, make sure you are signed in with t
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
Question
I am having the same issue. It only happens when I try to watch paramount + shows on the TV with my main cable box (the one with DVR). There is no internet connection on the device. It's through the app on Xfinity for Paramount +. Like eveyone else,
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
Question
user_p5aavl We appreciate your interest in our services and are sorry that you changed your mind. If you would ever like to reconsider, our team would love to welcome you to our Xfinity family! I hope you have a fantastic rest of your week.
Cancel installation
I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.
Question
Hello, @GEO2012, and sorry for the inconvenience with your email access. Can you provide more detail of your experience with that second iPad that is being denied access, so we can assist? For example, are you getting an error code or message? Is it
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
Question
Thanks. I’ve tried all of these things and keep receiving the 500 error. Is their a suggested browser for using your website?
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
Question
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. T
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
Question
@user_4uqmdw I have had the same issues and feel your frustration. I also have few other options, otherwise I would walk away from Xfinity. With one of my issues, I lodged a complaint with the FCC (which you can do on-line). Xfinity was charging me
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
Question
•
Sign-In and Account Management
user_p5aavl THank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you with your request to cancel the appointment. Please send us a DM to Xfinity Support with your full name and address to get started. Yo
Cancel installation
I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.
Question
@user_2l26ve Our team is here to help. Can you clarify if this is for your mobile account or for your internet account? As a friendly reminder our Xfinity app is free to download and is the best place to confirm the services you're signed up and conf
I have been lied to. and not being given discount credits
Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h
Question
I'm sorry for the trouble with the music channel Marcus3344. I'm so happy to hear it's working again! Is there anything else that we can help you out with?
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
Question
Cancel installation
I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.
Question
•
Customer Service
I was told that I would have unlimited data both by the WEBSITE and a CUSTOMER REPRESENTATIVE WHEN I SIGNED UP. I got a call saying that I've used half of this month's data. I hate this company, total ripoff.
I have been lied to. and not being given discount credits
Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h
Question
@user_accd50 Thanks for reaching out to us, we do apologize for any inconvenience you're having using the Xfinity streaming app. Can you tell me what troubleshooting steps you've done like uninstalling and reinstalling the app, clearing caches and c
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
Question
Hi there, @user_nyii59! Thanks for reaching out to us here on the Community Forum. We would be happy to help. What did you need a hand with regarding your bill?
XfinityFrank
commented
18 hours ago
to the conversation:
0
0
Bill problem
I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity
Question