Xfinity Community Forum

Hi, @user_yei9s0! Thanks for reaching out about the apps. @DreamSayerZ provided some fantastic information about Hulu being integrated into Disney+. On the upper menus on the additional Xfinity Flex boxes, can you describe further what you mean so we

XfinityRay

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11 hours ago

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The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.

I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot

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@XfinityBradM No one there

Vinnie1

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11 hours ago

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Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par

Question

Hi @user_6uvnjn, Thank you for on our Xfinity Forums Community platform! 😀 Glad you are making great use of our Xfinity Stream on your TVs, but want to help however we can to get that 3rd TV as part of your viewing pleasure! What is the 3rd TV

XfinityMelinda

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11 hours ago

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Mobile stream app casting

I have the xfinty stream mobile app on my android device. I have 3 TVs that all run Google TV with Chromecast built in. The app is supposed to be able to cast to Chromecast devices but only 2 of the TVs will show up as being able to cast to and the other one doesnt show up in the drop down list. I c

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The connections are tight. this modem has been turned on and off. I know the drill. one thing I could say about this modem is that the fan is very loud. it, running all the way down the hallway to 30 feet away. Maybe it’s som

user_x7630g

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11 hours ago

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Internet interruptions

Ever since I have signed up with Xfinity, an in particular these past couple weeks, the Internet drops and there is no way to contact Xfinity, even on my cell phone. when the Internet returns and sometimes it’s only a couple minutes or so later, I reach out to Xfinity online to research what’s going

Question

Thank you for posting on our community forums for assistance, user_x7630g. I'm sorry to hear about the random disconnections you're experiencing. This is not the service we aim to provide, and we'd like to help troubleshoot your concern. Is this affe

XfinityDilary

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11 hours ago

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Internet interruptions

Ever since I have signed up with Xfinity, an in particular these past couple weeks, the Internet drops and there is no way to contact Xfinity, even on my cell phone. when the Internet returns and sometimes it’s only a couple minutes or so later, I reach out to Xfinity online to research what’s going

Question

Hey there, @user_r8vlce! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your sensor and touchscreen. I do appreciate you sharing the troubleshooting steps that yo

XfinityAdrienne

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11 hours ago

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Beeping and "tampered" messages

I continue to get a "Tampered" message for my Front Door even after I have done everything suggested online and in my previous chats. Also, the touchscreen randomly beeps.

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Subject: Formal Escalation: Chronic Service Failures & Request for Immediate Executive Resolution

Dear Xfinity Executive Support Team, I am writing to formally escalate an ongoing service issue that has now reached an unacceptable level. For the past several weeks, I have experienced daily internet outages, accompanied by repeated notifications claiming the issue will be resolved—only for servic

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Email

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We've responded to your latest direct message and have been awaiting your response. Please meet us back in DMs to continue the interaction.

XfinityBradM

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11 hours ago

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Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par

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Beeping and "tampered" messages

I continue to get a "Tampered" message for my Front Door even after I have done everything suggested online and in my previous chats. Also, the touchscreen randomly beeps.

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Devices and Equipment

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I hate to be one of those negative guys, but it's amazing that we are told Rays.tv might be available on Xfinity, but we won't tell you until the day the season opens. Then there won't be any announcement. It is up to the consumer to figure it

user_0jty1f

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11 hours ago

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Tampa Bay Rays Games Sarasota Fl

Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th

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user_rj8kw6 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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11 hours ago

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Reimbursement

I was supposedly sent a card through email for my credit. I never received email and even though six months ago, I was told that it was still there and that they would send me a check now they’re saying that I have redeemed my card. I never did ever receive an email with a card.

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Cancel account

How do I cancel my account?

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Devices and Equipment

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UPDATE: I also posted this on the official Xfinity community forum. The mod team closed it because I mentioned the FCC and BBB. My question would be this: Why do you treat customers like this?

user_f0p8uj

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11 hours ago

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Xfinity Mobile Overage Fees - Waived

Posting this for anyone dealing with the same issue. I was hit with a $460 overage charge after my partner's phone failed to reconnect to WiFi following a home network refresh. Xfinity never sent the required threshold alerts at 50%, 80%, or 100% usage, so there was no way to catch it in time. First

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Accepted Solution

Thank you so much for taking the time to send us a DM so we could ensure your customer owned equipment was removed off your account @user_tol3jg! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help.

XfinityAdrienne

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12 hours ago

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Remove modem from account

I would like to remove a modem from my account [Edited: "Personal Information"]

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@user_7tkrtn Thanks for reaching out and connecting with us here on Forums. Usually with closed accounts if you have a payment method on file the refund will return to that last payment method. You should also receive a refund email on how to claim f

XfinityKam

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12 hours ago

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Refund

I closed out my Xfinity account and have a refund due of $122.28. How do I get a check for this amount??

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@XfinityQuemekia Tried the DM today. The operator requested my name and address then stopped communicating. After about 20 min, I logged off. This is making a different service look better and better..

Vinnie1

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12 hours ago

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Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par

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Hi .. I am still waiting on my reimbursement from when I close my account now I’m being told that I was sent an email and I have never deleted any emails and I’ve got every email that I’ve gotten from Xfinity except that one which means I never got i

user_rj8kw6

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12 hours ago

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Reimbursement

I was supposedly sent a card through email for my credit. I never received email and even though six months ago, I was told that it was still there and that they would send me a check now they’re saying that I have redeemed my card. I never did ever receive an email with a card.

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Great customer service by CATT!!!

I had a great customer service experience with Catt. In the decades I have spoken with customer service reps, it is hard for me to remember many which I can say were truly pleasurable, but this one was because Catt made everything so easy and put herself out for my benefit. If ever Xfinity is thinki

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Xfinity Compliments

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Refund

I closed out my Xfinity account and have a refund due of $122.28. How do I get a check for this amount??

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Billing

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Greetings, user_dy1hse! We appreciate you posting on our XFINITY Community forum regarding the Peacock error message you are receiving. I can understand how frustrating it must be to receive an error message when trying to relax and watch a movie. We

XfinityNatalie

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12 hours ago

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Help with Peacock

I got a message saying Peacock premium was included with my account but when I try to watch something, it says upgrade

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