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Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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user_omhn7h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Military discount
Back in the summer I applied for military discount. It shows I've been approved/ confirmed by you guys, but gold status doesn't change to diamond and tried to look up the $180 prepaid gift card in incentives and that doesn't come up either. How do I go about accessing these benefits?
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UPDATE: I am the original poster on this thread. I called the CSA number listed by Xfinity reps in the replies above, and the tech helped me troubleshoot sending to and from my Gmail to Comcast accounts. He originally thought it was a Gmail problem,
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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email to my phone
I get Comcast email on my computer, but it doesn't show up on my iphone.
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Network
Wireless service is horrible
It’s not been a week and this new equipment doesn’t work!!! Every few minutes the picture or voice freezes. I have better reception on my Roku tv not connected to xfinity. Why have you done this? If the system still has bugs to work out why would you do this? My house is 10,000,00 sq. Feet did you p
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Xfinity Compliments
@user_3mwiiw Our team can take a look to see what the current status of the old account is and provide any necessary adjustments to correct things. If you could please send me a DM with your first and last name along with your old account's full-serv
keep charge after cancellation
Hi there, i have cancelled my internet service right afer the beginning of the billing day. i was told i will get refund later. But three months pass, there is no refund and system keep give me the bill. right now system shows i have owe comcast $200+ something. Can someone help me with this situati
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Hi @user_xv0u5u, thank you for taking the time to post on our Xfinity Forums Community page! We appreciate you being here and are happy to help! Not only can you configure our WiFi using our Xfinity app https://www.xfinity.com/support/articles/xfi-ad
No Admin page
Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp
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Need to update credit card
When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing gets
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Billing
Military discount
Back in the summer I applied for military discount. It shows I've been approved/ confirmed by you guys, but gold status doesn't change to diamond and tried to look up the $180 prepaid gift card in incentives and that doesn't come up either. How do I go about accessing these benefits?
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Customer Service
Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
keep charge after cancellation
Hi there, i have cancelled my internet service right afer the beginning of the billing day. i was told i will get refund later. But three months pass, there is no refund and system keep give me the bill. right now system shows i have owe comcast $200+ something. Can someone help me with this situati
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@user_e1bnnk Thanks for checking the feature online. Are you able to upgrade/update your plan to Voice Premier for the same price?
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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Hi there @gneuner2 Thank you for reaching out on our Xfinity Community Forum about your cable issues. We'll be happy to assist. To do so, we'll need to take a deeper look at the account. Please follow the steps below to send a direct mes
TV freezing randomly
North of Boston, MA. Yesterday (3/4) and today (3/5) the television has been randomly freezing - usually just a few seconds to maybe 10 seconds, but a handful of times it has been over a minute. Picture frozen (or occasionally black), no sound. Meanwhile internet is fine. I have 3 TVs, an X1 and 2 (
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Ok, **finally** an update. Not as detailed as I would have liked to see at this stage, but at least something that confirms the behavior I’m seeing and doesn’t keep me guessing. So thank you for that. It leads me to theorize why the problem i
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@XfinityBenny Unfortunately, the screen still reads exactly as it did in my reply to @XfinityDilary above. Here's a screenshot.
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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user_gjcbjh, You have the correct team here :) I ask that you reach out privately, so we can cover the details of your request. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, yo
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Bury cable line
Who do I contact to have my cable line buried?
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