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@user_4pobq0 Thank you for reaching out to us here on Forums, Have you checked for possible service interruptions here https://www.xfinity.com/support/statusmap This may be the cause of sudden interruptions. When you refer to no phone? Are you speak
No access to my internet
What is happening. Was xifinity hacked? I have no internet and no phone. No cool!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
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@XfinityThomasA No, I've been a member since 2012. When I first tried to activate, I got a pop-up to that said "Something Unexpected Happened" and then closed. Now, when I navigate to subscriptions, it says Activate your Xfinity service first for ac
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
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Devices
@suzanne01748 Have you tried any of those methods in that link for turning it off ? I am curious if anything applies.
COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?
All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,
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No access to my internet
What is happening. Was xifinity hacked? I have no internet and no phone. No cool!
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Customer Service
CBS - TN
When will you have CBS available again? If you say “negotiations are underway”, then you’ll start losing customers. Figure it out.
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Channels and Programming
I went and gotta newer X1 box and now, not only don’t the Disney+ shows freeze anymore during commercials, there ain’t no commercials! Weird, but true. My Xfinity X1 tv box was old, according to the rep at the Xfinity store. Got 2 more boxes to repla
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I didn't do anything besides some back-and-forth with support. Apparently there was some scheduled maintenance in the area at one point and things seem to have improved since then. Still getting the occasional modem reboot but it's much less frequent
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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scripps dispute
Scripps is CBS in my area. I have planned for months around watching the Masters this weekend. I WILL be looking at alternative entertainment providers other than Xfinity; especially considering how much we pay each month. Your dispute is ridiculous and you are using your customers as leverage. Tota
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Channels and Programming
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Scripts missing
Are you offering a discount or making Peacock available for your customers?? This is very concerning that we are not getting a local news channel and a major broadcast channel of NBC.
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Scripps is CBS in my area. I have planned for months around watching the Masters. I WILL be looking at alternative entertainment providers than Xfinity; especially considering how much we pay each month. Your dispute is ridiculous and yo
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Internet Spiking Issues After Optimization Work
Hey Xfinity Support, My name is [Edited: Privacy], posting from Battle Creek, Michigan. I want to document a service issue that started right after Xfinity ran network optimization work in my area in late March 2026 (3/24 --> 3/31), because the timeline is too direct to ignore. For about 9 months be
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Your Home Network
Xfinity/Comcast is not currently paying Scripps for programming. Why do the customers of Xfinity/Comcast have to pay Xfinity/Comcast for programming they are not currently receiving?
Scripts missing
Are you offering a discount or making Peacock available for your customers?? This is very concerning that we are not getting a local news channel and a major broadcast channel of NBC.
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user_bdpea2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that this is happening. Can you double-check your email rules to make sure something didn't get filtered by accident? Have you noticed that since mo
Most Mail to Trash
I have now realized that most all my email is going directly to TRASH. I have not changed any settings. Now I have to move them to my Inbox in order to receive them with Thunderbird.
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@XfinityThomasA I have already done the chat and was told it was probably something wrong on my iPad. I asked to speak to a supervisor and never heard from anyone.
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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The link on the xfinity website for "Peacock Premium Activation" DOES NOT redirect you to Peacock. It is a dead link.
activate peacock premium
I finally got free peacock, now I have to upgrade to Peacock Premium to watch most of it, so frustrating and difficult to do.
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Hello @JandMP and thank you for posting your concern on our Xfinity Community Forums! I can definitely understand why you might have some concern over this; I'm a gamer myself, and in anything that requires quick reaction time, a lag spike can
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Internet Spiking Issues After Optimization Work
Hey Xfinity Support, My name is [Edited: Privacy], posting from Battle Creek, Michigan. I want to document a service issue that started right after Xfinity ran network optimization work in my area in late March 2026 (3/24 --> 3/31), because the timeline is too direct to ignore. For about 9 months be
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