Xfinity Community Forum

user_zu0ubg Thanks for reaching out to us here on forums with your service concern with the speeds in the home. We can certainly review if the equipment is having any errors, or signal issues that may be the cause of the poor signal for the WiFi. Has

XfinityEricB

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6 hours ago

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Modem with weak connection, not set up properly

My gateway has been blinking orange continuously since I installed it a month ago. The Xfinity app says the gateway is receiving 119% of my plan speed, but my actual Wi-Fi signal is extremely weak. I’m standing directly beside the gateway and my phone only has one Wi-Fi bar. A PC less than a foot fr

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I agree worst customer service I ran into in my life. I’ve been trying to get my phone for a week now my home phone for my 91 year-old aunt and still not working and I cannot get through to talk to anybody cause AI won’t let me

user_o8re8a

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6 hours ago

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Worst Customer Service

Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m

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@user_kglnqp is there a way to link it since I just canceled my service yesterday?

user_kglnqp

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6 hours ago

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Help getting account access restored

I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay o

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@XfinityMarshante I am seeing my roommates current account only.

user_kglnqp

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6 hours ago

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Help getting account access restored

I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay o

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Hi there and welcome to Comcast! @user_rb5ixy, I am sorry to hear that you have been experiencing service interruptions. You are in the right place and we are happy to take a look at the account for you. Please send us a direct chat message with your

XfinityRoberto

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6 hours ago

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Service has become unreliable

I have experienced 14 different Internet outages over the past 3 days, adding up to more than 1 1/2 hours of outage time. This is very inconvenient, annoying, and completely unacceptable! What can be done to make my service reliable?

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Hello, @user_avvdiw thank you for creating a post after originally sending the unsolicited direct message. We like to ensure all our Xfinity Forums users aren't negatively affected, as repeated rule violations can lead to loss of Forum access we don'

XfinityJustinC

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6 hours ago

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Receiev email saying new equipment coming becasue of a certificate issue

Received an email on 7/29 stating: Due to a certificate expiration, your internet equipment will no longer be compatible with the Xfinity network starting on September 1, 2026, causing an interruption to your internet service.

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Following up. I found the answer. Well, I should say Google A.I. found it. The Xfinity techs didn't know. With an Xfinity VoIP, the Gateway needs a code to permit Caller ID incoming calls to show on the TV. When my account was upgr

user_alw13

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6 hours ago

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Back office rate codes?

Anyone have knowledge of these terms, with regard to Xfinity Gateway? "Backend rate codes and re-provisioning the caller ID notification code." I'm searching for an answer to why, after replacing an Xfinity modem with Xfinity's Gateway, my Smart TV no longer display caller ID. The most logical and u

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Thank you. Message sent!

user_5iqfni

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6 hours ago

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Outside cable box missing

I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order

Question

Hello, I Logged in at Around 12:30 PM Yesterday and Was Able Too See and Redeem Some of The Rewards. I Didn’t See The 2 Free Universal Passes Till Today That Says They Are All Gone. I Was Able To Redeem The 2 Free Universal Tickets on August 20th, 2

user_6rk0jt

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6 hours ago

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Universal free tickets

Hi! I won free tickets to universal studios. I received the confirmation email. When following the steps to redeem the tickets I exited out the browser. How can I go back to redeem the tickets? When I go to my redeemed benefits & click on universal it just says the sweepstakes has ended.

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Formal Complaint Regarding Poor Customer Service

I am writing to formally complain about the poor customer service I received from Xfinity. During my attempts to get assistance, I was transferred multiple times between different agents. Each transfer required me to repeat my issue, and no one took responsibility for resolving it. In addition, some

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Customer Service

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user_5iqfni Hi there! Thank you so much for using our Forums and for taking the time to let us know about the equipm,ent outside of your home. We are here to help get this covered and we got your back. To get started can you send us a DM with your fu

XfinityJorge

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6 hours ago

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Outside cable box missing

I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order

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Receiev email saying new equipment coming becasue of a certificate issue

Received an email on 7/29 stating: Due to a certificate expiration, your internet equipment will no longer be compatible with the Xfinity network starting on September 1, 2026, causing an interruption to your internet service.

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Customer Service

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Outside cable box missing

I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order

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Customer Service

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This is what I'm referencing. https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

Arminium

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6 hours ago

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Member-owned and managed Ethernet router options for fiber internet service

Please help me with your new program. I cannot continue running my network through a double NAT with the XER10. I have spoken to 4 different agents and they continue to tell me this is not possible, but your articles contradict what they are saying. I just want to run my own router off of the ONU.

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Hi there, @user_1jzcm4. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your account access. We would be more than happy to help you get this resolved. Can you tell us what error message you're seein

XfinityFrank

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7 hours ago

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Worst Customer Service

Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m

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I did exactly what you suggested and got NO reply. No shocker here. Just shows the exceptional levels of poor service from Comcast! One thing I can count on from Comcast is poor service. You are consistent!

user_4s5kad

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7 hours ago

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Very unhappy long-term customer — need competitive 1 Gig rate

I am a very unhappy Xfinity customer and I am seriously considering leaving Comcast altogether, perminantly. I was sold 2 Gig internet service, but the service was later changed without my knowledge and without any meaningful reduction in what I was paying. On top of that, my equipment can only make

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@user_1afirx Thank you for contacting us about disconnecting your account. I’m glad we were able to confirm that your residential account is already closed and that your mobile account is still active. We also processed the steps to disconnect

XfinityOrlandoM

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7 hours ago

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Cancel service after move abroad

I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proc

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Thank you for the information @user_b3zc9e. We can take a look and see what is going on with the account. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:&bull

XfinityJeff

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7 hours ago

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customer srvice

I accidentally made two payments online when I thought only one went trough!.When I checked my bank account two were payed three days ago!between three phone calls to a live person at comcast in the past couple of days with trying to get my money back of over a $200.00 payment and getting an email f

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Worst Customer Service

Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m

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Customer Service

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We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with our teams. We always want you to have the best experience possible! Thank you for choosing Xfinit

XfinityMonica

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7 hours ago

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Customer Service Rep "Kam"

I was on the phone with, I believe her name was Kam, and wanted to leave a review because she was a great help and very patient. She had also helped me to set a new phone plan when I originally called to reset my password. Very kind lady.

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