Xfinity Community Forum

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I just tried that. I briefly see the rewards screen then it goes back to the join screen

user_qaacom

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15 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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Thank you so much for letting me know! I just looked at deals and promotions I qualify for and I am a student. I’m trying to switch my plan to the student deal, I verified my enrollment, but it isn’t letting me do that. Please help me switch to the s

user_jgedu7

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15 hours ago

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Bill doubled this month

Hello, I just saw that my bill doubled this month with absolutely no message explaining why. Why on earth did it double?? I’m likely going to switch from xfinity, it went to a ridiculously high price. Please explain how I can fix this and why this happened.

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user_shwyu0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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15 hours ago

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Monthly charges went up

My bill went up from $75 last month to $124 in July please explain

Question

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@XfinityBrianH I have a technician coming out tomorrow morning (Monday). I am having frequent issues with both TV boxes (an Xi6-T and a Xi6-A) which are attached to two different TVs in the house. They have to be restarted because of wei

user_m1jddz

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15 hours ago

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I am unable to activate Peacock on my Xi6 boxes. Does anyone know how to help me?

I have TWO TVs and TWO Xi6 boxes - one is a Xi6-T and the other is a Xi6-A for YEARS I have been able to watch Peacock for free, as part of my xfinity plan. It worked fine. Then in the last couple of days it stopped working and is asking for me to Activate it on my Xi6 boxes. But when I try to activ

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Hi @user_8197d4,Have you attempted to change some language in the email aside from the link itself? It may also be worth trying to send the email with the same content except for the link to see if that is truly raising the flag.

XfinityJustinM

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15 hours ago

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Sent from my comcast email, blocked as spam with URL link

I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated

Question

Hello, @user_0ql8r2 are you able to share more details about the issue you're experiencing? Is your school not listed?

XfinityJosephA

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15 hours ago

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Help with Student Discount

I am fully verified as a student and need assistance with applying the $50/1 Gig student discount. I have tried calling and speaking with the xfinity assistant with no success as the AI does not understand me. I wish to speak to a real representative to resolve this issue.

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user_7lxtgn Thank you for posting on our community forum so we can help you access your Peacock subscription. What error do you see? Are you subscribed to Peacock through Membership Rewards, part of a streaming bundle, part of a service promotion, et

XfinityEmilyB

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15 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Monthly charges went up

My bill went up from $75 last month to $124 in July please explain

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Billing

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Sent from my comcast email, blocked as spam with URL link

I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated

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Email

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I was asked to give my email info to update terms and conditions ... Can't say for sure without knowing more, but "update" emails that have any sort of "do this or lose your access" demand are almost always scams. I

BruceW

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15 hours ago

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Email password [Edited]

I was asked to give my email info to update terms and conditions, but the site spelled password incorrectly so I don't trust it [Title Edited: "Personal Information"]

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redjack_x Thanks for reaching out for help with your pedestal concern. I see you sent us a live chat request already that we are helping you through about your bee concern. We will continue with you there to get the concern addressed.

XfinityEricB

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15 hours ago

to the conversation:

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

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I do understand why this could be a huge inconvenience. I will do all I can to have your service back active as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct M

XfinityDuron

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16 hours ago

to the conversation:

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Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

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Help with Student Discount

I am fully verified as a student and need assistance with applying the $50/1 Gig student discount. I have tried calling and speaking with the xfinity assistant with no success as the AI does not understand me. I wish to speak to a real representative to resolve this issue.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

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Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

Question

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Messages missing after move to Yahoo

Friday I was on the phone with your rep who had me move my mail account ( which is all I currently have with Xfinity) to Yahoo. I asked if all my messages in my folders would would over and she said yes. While we were on the phone they had not moved over. She said it takes time. The folders are stil

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Xfinity App

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Chandon Great research! Yes, we agree that is likely what is going on. The delay is on the mail server side on their end. They may also have the ability to put your email address in a whitelist or something similar. We'll be here if you still need an

XfinityBenjaminM

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16 hours ago

to the conversation:

Trouble Receiving Emails from a Sender

I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.

Question

EZ

I have a fiber connection with EPON and XB8 router in bridge mode and am willing to try to help with figuring out configuration/transition to a setup with the EPON direct to my personal router! @Xfinity Support

Eg-Zach-ly

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16 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

user_qaacom Hello! Thank you for reaching out to us here on our Community Forum. Thank you for trying to troubleshoot before reaching out. Have you tried using cellular (LTE) data instead of WiFi to see if it loads properly?

XfinityBenjaminM

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16 hours ago

to the conversation:

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

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Customer Service

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

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Customer Service

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