Xfinity Community Forum

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@XfinityMartyR , Xfinity app navigates to Xfinity Assistant, which is not responsive. See ‎Xfinity Assistant Overloaded and not Responsive | Xfinity Community Forum

user_0810e9

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5 hours ago

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Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

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Hi @XfinityJustinC , thanks for the quick response. To your question: no, I did not reach back out to Xfinity between October and today. Xfinity sent me two written confirmations in October 2025 that my account was being

user_av2mqx

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5 hours ago

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Charged for many months after Xfinity confirmed my cancellation

Hello — I'm hoping someone from Xfinity Support can help me resolve a billing dispute on my account. On October 2, 2025 and again on October 3, 2025, Xfinity sent me confirmation emails stating that my account was being cancelled (subject: "We received your cancellation request," from xfinity@accoun

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Be careful about new packages too, some chat agent in India swindled me out of my legacy package by not informing me that it removed all my premium channels and replaced them with just streaming versions. When I figured that out a few hours later, th

Darby_Crash

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5 hours ago

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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet

Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Drop Bury

Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out

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@user_0810e9 Have you tried using the Xfinity app to troubleshoot your TV concerns? All you need to do is open the Xfinity app, go to Services, and then Troubleshoot TV.

XfinityMartyR

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5 hours ago

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Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

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@user_r9xq5h This is a great question. I have a link that walks you through finding the free apps with your service which can range depending on if you have Xfinity X1, Xumo Stream Box, Xfinity Flex subscription service etc. Here's that link https://

XfinityKei

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5 hours ago

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free apps on my account

just want to know what apps come with my account

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Drop Bury

Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out

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Customer Service

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user_6cxkrq Thanks for reaching out to us for assistance with getting an install tech out to you home, and adjusting the billing for services you can't use currently. You have come to the right place for assistance with both concerns! Can you s

XfinityEricB

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5 hours ago

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Charged for service I do not have.

I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an

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There are many of us who have to have cable in order to watch TV at all. We want our channels back. It has been long enough.

user_cic8pm

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5 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

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Yes, I have it set up on my main tv, just can't access on my second roku brand tv

user_nk8mhs

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5 hours ago

I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an

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I disconnected my service back in October of 2025 and upon returning my equipment to the Xfinity store was lead to believe that the account was set. I come to discover that a final bill was sent to an old address, a prior address which I havent live

user_tkbet2

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6 hours ago

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I am trying to reach Executive Customer Relations regarding a debt that I have since paid but is showing up on my credit score

Good Afternoon, In October of last year I disconnected my service and upon returning my equipment to Xfinity was lead to believe that I was all set. Turns out I had a balance due of $138 and an invoice was sent to a prior service address which was my address prior to the address I disconnected servi

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Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

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X1

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Security system

I need a certification of coverage for my home owners insurance.

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Customer Service

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