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Mobile bill statements
I get the emails from Xfinity Internet. Why don't I get them from xfinity mobile? It's THE same exact email address. Today, 3 different agents from xfinity mobile tried to email me but I never received them? WHY??
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Customer Service
Hello @user_64jj8h, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
{Edited: Personal Identifying Information}, Xfinity Mobile, never used or signed up for
Dear Xfinity, I never ordered or approved to have Xfinity Mobile, sent the phone back, and cancelled all services months ago. I have no balance, nor do I have or have had cellular service with Xfinity, as I have had T-Mobile for the past 4 years. Please acknowledge this e-mail and clarify that my se
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We may need to submit a new ticket to get that sorted, but we can do that easily enough. Please send a new direct message using the steps above.,
Expired Prepaid Card
Hello, I finally found out what I wanted to use my virtual card for and found my balance at zero. I never once used the card and didn't know there was even an expiration date. I would love to have another card reissued so I can use the funds for the purpose I intended too. I have been a loyal custom
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Hey there, @BrittonBelle, thanks for reaching out through Xfinity Forums regarding your Flex and remote. We are happy to help with troubleshooting your remote. Have you tried re-pairing the remote to the Flex box by holding the Xfinity and Info (i) b
Flex is not talking too remote
My remote doesn't talk to my flex, and I replaced the batteries three times in the remote
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Good day user_do9nw3 👋 I appreciate you coming to our community for help, and we're here for you! While we hate to lose you as a member of the Xfinity family, we always want to ensure your requests are handled as smoothly as possible. To get started
Need help canceling. Scheduled callback never happened.
Need help canceling. Scheduled callback never happened.
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@user_lae0jt Hello! What channel is this specifically happening on? Are you seeing any error code or messages by any chance?
No sound
I have one channel that has no noise I turned the TV off for a few minutes then turned it back on and nothing changed. That is the only thing I have done
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Customer service for statements.
I need my billing statements! Under federal law, telecom companies are required to retain call records and billing data for at least 18 months (under Federal Communications Commission / FCC regulations 47 CFR § 42.6). Please send via email asap
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Customer Service
user_evyube - Thank you for your feedback. This is not the experience we want for anyone, and you've reached the right place for help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Messa
Customer Service Not Honoring Call
I called earlier today to see what options I had to prevent my service from being shut off on 9/26. I was connected to a "live agent" on the phone and they made me schedule a payment for 9/30, even though it was after the 9/26 date to prevent a shut off. They said with "100% confidence" that it woul
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Credit Not Reflected in First Bill
Last week I posted here in the forum looking for assistance regarding an issue that came up when I was creating my account and purchasing service with Xfinity for the first time that caused me to be unable to check out or access my account. I was able to get assistance through here and moved to a di
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Billing
@XfinityChelseaB So, I followed the directions to send a direct message to support, and they CHASTISED ME for sending a direct measage! "We appreciate you taking a moment out of your day to send us a private message. For the future, keep in mind tha
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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This was definitely not a quick process for me. It took multiple interactions over a period of days. They often take a day to have something reset on the backend, and then text you to see if the problem is resolved. Check it tomorrow morning and repl
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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user_1k712f I hope you, and your family had a great vacation. Please use this link https://www.xfinity.com/seasonal to sign in. You should be able to change your seasonal hold's end date. If not, then let me know as my team can help get you going aga
Resume services
I just need to talk to someone to resume our services that have been on vacation
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Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # ECM0025573900 I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorized charges onto my a
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Plan
Hello @user_zyd0y7, and thanks for sharing your experience here on our Xfinity Community forums. I can understand how frustrating it is when you're simply trying to make a payment and can't get it completed. To make sure we're pointing you in the r
Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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user_9tg6tx We can help with all things Xfinity right here! Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation
XfinityThomasA
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Property Damage Claim – TV Failure During Xfinity Network Work
I need assistance opening a property damage claim. Our previously functioning TV suddenly stopped working properly during documented Xfinity network issues while technicians were actively working on the underground Xfinity equipment directly in front of our home. I have timestamped Ring footage, Xfi
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