Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (427.7K)
@radtek Sounds like a plan, if you do not renew it, it will end once the promotion does. And if at any time you would like assistance cancelling it, please let us know.
Peacock Premium
I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.
Question
@XfinityThomasC I need to get my monthly charges lowered
Customer service live person
I need to speak to a real live person. I have been trying to connect with a live person for now over a month
Question
@XfinityAirelle I am having the same issue. I traded in my phone for the iphone 17 pro and upgraded to premium unlimited, and the promotion said I would get the iphone 17 pro free over 24 months. I have not received any credits and I have paid 4 bil
Discount on New iPhone17 Not Given
I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty store chat assistant with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state: "Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new elig
Question
@user_d1xoc1 waiting on a response currently
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
Question
Why can't I activate Peacock Premium after I changed my Xfinity plan
I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it
Question
•
Xfinity Stream Website
Hey there, @user_0rna3v. I hope your Xfinity services have been working well for you other than this Xfinity Remote issue. Have you gotten the chance to factory reset the remote? Check out our remote article and about half way down the page provides
Remote won’t stay paired
I’m a new customer in my remote requires me to pair it after every time I turn off the TV
Question
When you say "increase in power", are you referring to the strength of the WiFi signal ?
need iincrease in power
computer runs slow, robo floor cleaner does not work right, games run slow
Question
Need to schedule appointment for tech support at my apartment
Neither of my cable boxes work and I have already did phone support with no success. I am begging you guys to help me schedule an appointment so a tech can come to my apartment and help me.
Question
•
Customer Service
Thank you, @Annabelle2 Can you please try this link and see if that works for you https://forums.xfinity.com/direct-messaging Thank you.-Richard
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
@XfinityRichard JAWS knows what the "Direct Messaging" icon is, as it says it's a button. I press that, but I'm led to a bunch of conversations from me to others, instead of the parameter to send a new message to a specific agent.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
@XfinityMatthew No, when I go to the manage plan the only option that comes up is "Add Mobile" I do not need or want mobile. The free Peacock Premium does not interfere with anything right now. I use a Ruko device and the Peacock Premium Plus app is
Peacock Premium
I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.
Question
user_0zdcgl Welcome to our community forum! Thank you for reaching out so we can help you set up your Voicemail on your new Xfinity Mobile line! You can find instructions for Apple here and Android here.
setting up voicemail on xfinity mobile
I recently transferred a phone to my xfinity line that was included with my internet. When I try to set up my voicemail, it says to enter my password, which I obviously don't have. I can't get ahold of ANYONE. The virtual assistant is useless. I need an actual PERSON to assist. What am I even paying
Question
need iincrease in power
computer runs slow, robo floor cleaner does not work right, games run slow
Question
•
Your Home Network
Remote won’t stay paired
I’m a new customer in my remote requires me to pair it after every time I turn off the TV
Question
•
Customer Service
Howdy user_okcqbo Happy to help explore some new options. There are traditionally a good amount of options in place. Let's check on what is available. Could you please send our team a direct message with your full name and full address? Our team ca
Requesting Diamond Loyalty Migration: 5-Year Price Lock & All-In TV Core Transition
I am a Diamond Loyalty member in Pennsylvania looking for assistance from an Official Employee to modernize my legacy 'Choice Double Play' plan. I have been trying to transition to the 2026 All-In pricing structure ($100 target for 500 Mbps with the 5-Year Price Guarantee + TV Core), but the standar
Question
Mobile Device Trade-In Discrepancy
Hello, I'm running into a brick wall with Xfinity regarding my device promo credit. I began new service with Xfinity in September, where they were offering a $500 device trade-in credit. I sent in my device in late September, then I received an email from Xfinity a couple of weeks later saying that
Question
•
Plan
Requesting Diamond Loyalty Migration: 5-Year Price Lock & All-In TV Core Transition
I am a Diamond Loyalty member in Pennsylvania looking for assistance from an Official Employee to modernize my legacy 'Choice Double Play' plan. I have been trying to transition to the 2026 All-In pricing structure ($100 target for 500 Mbps with the 5-Year Price Guarantee + TV Core), but the standar
Question
•
Customer Service
user_wnez9m Thank you for reaching out to let us know about the issue you are experiencing! For reporting fraud, phishing, or online abuse, you can contact our Xfinity Customer Security Assurance (CSA) team by calling 1-800-XFINITY (1-800-934-6489) a
Xfinity Assistant pushing scam equipment upgrade link
Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te
Question
user_9p2h4m Was this a part of a damage claim? Our team would greatly like to help get this all sorted out. Appreciate your time and patience with all of this.
Worst customer service ever
I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up
Question
user_qml65o Good morning! Did you just move into the location? Appreciate you reaching out to get us in the loop on this issue.
XfinityThomasB
commented
16 hours ago
to the conversation:
0
0
Need to schedule appointment for tech support at my apartment
Neither of my cable boxes work and I have already did phone support with no success. I am begging you guys to help me schedule an appointment so a tech can come to my apartment and help me.
Question