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It happened across the entire picture viewing area. Commercials and other off-broadcast content also affected in the same way. On the plus side, the glitch was corrected before the game's end and was fine for the 9/24/2026 Preds broadcast, so much th
Scripps Sports Poor Unwatchable Broadcast
Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.
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I am glad to hear that you were able to get your emails back. Did you get a chance to set your rules again?
All Email rules have been deleted --- AGAIN!
For the second time in about 2 months all of my 25-30 email rules have been deleted. *** Desktop computer... regular Xfinity email client.... normal screen zoom... checked with several browsers *** As others have reported, this has been going on since 2022! Very annoying. What to do?
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@user_rsg8al I am sorry for your experience. I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best
How do you CANCEL SERVICE
My phone broke, I have purchased 2 new phones that are SUPPOSED to work with Xfinity. BRAND NEW, FACTORY UNLOCKED, straight from MOTOROLA. Phone you sell yourself. I cannot get help online because your agents are trying to steal personal information. You in store agent was told to back off me when h
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iPad
Months ago I upgraded or changed my TV/phone/internet plan. The rep said there was a promotion going on and I'd get a free Ipad. She even asked me the color. To date I have not received it and it's been months.
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Customer Service
And I haven’t even gotten into asking why when watching apps through my Roku streaming device, programs in 4k output BT 2020 HDR color but when I watch the same program on an app through the Xfinity box, it doesn’t. In fact, my recollection is that e
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Public hotspot nearby not working
I am trying to connect to an Xfinity public hotspot but it is not connecting. The login page never pops and the little icon only spins forever and nothing happens. We are waiting to transfer our internet here to our new house and the meantime we were hoping to connect to two public hotspots that you
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Your Home Network
Once again, cleared cache & cookies in the app and restarted. In addition, confirmed location in Amazon Firestick. Then restarted. Nothing changed
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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@teutonicc Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. Have you done any troubleshooting through our awesome Xfinity at with our chat assistant yet? https://www.xfinity.com/s
OFDM 194 or node ingress
I have an Arris S34. This is not an in-home Wi-Fi issue. I already reseated the drop and isolated the modem.Event log: repeated T3 and T4 timeouts, loss of sync, Lost MDD, OFDMA channel 41 flapping profiles 10/11/12.Downstream OFDM 194 at 957 MHz is −14.4 dBmV, MER 30 dB, millions of uncorrectables.
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And home theater audio/video enthusiasts wonder why so many people are willing to just slap a sound bar under their TV and call it a day. It’s unbelievable to me that that the entire audio/video industry makes everything so complicated. A “normal“ pe
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Unlock sim for other carrier
I have a sim for another provider that I need to unlock. My Xfinity phone is paid off for 4 months and my account is paid in full. How can I access access the pin or code to unlock the phone so I can activate my other SIM
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Devices
We're sorry, but that contracted price is just for data, not the rest of the items on the bill.
Bill issue
Why did my bill go up $20.00 in a month????? No warning!!!! Just billed for $100.00 from $80.00!!!!! What the heck????? This is just not acceptable!!! I was with Verizon for 25 years!!!! Switched to you and …. No warning and the bill increases $20.00 a month!!!! I’m on a fixed income. CRAZY!!!! Can
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@user_5c7y47 Thanks for confirming you're currently not at home. It's important that we exhaust all of our troubleshooting options to help us find the root cause of this problem. So that we don't go over something you've already done, can you please
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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How do you CANCEL SERVICE
My phone broke, I have purchased 2 new phones that are SUPPOSED to work with Xfinity. BRAND NEW, FACTORY UNLOCKED, straight from MOTOROLA. Phone you sell yourself. I cannot get help online because your agents are trying to steal personal information. You in store agent was told to back off me when h
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Devices
I am also having this issue on the fire stick. I already went into the app permissions and made sure that location was enabled. I also reset the system and still having this error. Needs to be fixed ASAP on your end.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Thanks, I have just initiated a conversation.
Upgrade from Arris S33 to new Arris S34: Frequent "Loss of Sync" and upstream channel flapping
I recently decided to upgrade from my Arris S33 to an Arris S34 to take advantage of the mid-split upload speeds rolled out to our area (Seattle 98102) some time ago. I'm able to provision the modem, and it sort of works, but I observe frequent, brief disconnects. These correspond to “Loss of Sync”
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YES... My email RULES have been deleted!!!
All Email rules have been deleted --- AGAIN!
For the second time in about 2 months all of my 25-30 email rules have been deleted. *** Desktop computer... regular Xfinity email client.... normal screen zoom... checked with several browsers *** As others have reported, this has been going on since 2022! Very annoying. What to do?
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user_4w5gk1 Were you able to confirm if the service was going out to know issues in the area like @EG mentioned? We are happy to troubleshoot with you if there are service issues as well when there aren't known area issues if needed. Please let
Internet is down
Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?
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Hi, @user_fzueco! Sorry to hear you're running into issues opening your email in the OX App! The "connection not secure" error and slow load times usually point to a temporary SSL handshake issue, outdated app cached data, or network security setting
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My comcast email failing to open
When I try to open my email in the OX app, it often doesn’t open, or after a minute it will say connection not secure. How can I fix this.
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