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Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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Customer Service
Terrible customer service
“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hol
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Customer Service
Can i have my dvr continue to record while i watch saved programs
Can i have my dvr continue to record while i watch saved programs
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X1
What error code are you getting? Same thing happened to me. Error code TVAPP-00148
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Same thing is happening to me. And its so frustrating not to be able to find a human to talk to.
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Good evening @user_fmnjr4, and thank you for reaching out on our Community Forums with your streaming issues, we appreciate it. Let's try some troubleshooting steps. To confirm, are you streaming through the XFINITY Stream app? Are you experiencing t
Xfinity streaming stops on my LG tv every evening at 7 pm.
Xfinity streaming stops on my LG tv every evening at 7 pm. Been happening for over a month
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Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Xfinity Stream App
Thank you for sharing that screenshot @user_e1ejvv, we appreciate it. Are you able to select the pencil and paper icon next to the three dots? From there, are you able to type 'Xfinity Support' in the "To" field?
Charging my card for 6 months now after I ended Service [Edited]
Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking accoun
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Hello Jherr1016, yes, you would be credited for downtime, but I would like to take a look and see if I can find any information for you. If you would, send our team a direct message with your full name, the name listed on the account (if differ
Had maintenance in area done, now my service is out after!
There was routine maintenance done in my area Balt MD 21227 this morning, that has since been completed but now basically all of the tv channels are not working and I have to wait 3 days for a tech to come out. Why would it take so long and will I get a credit for this.
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Totally our pleasure. I am glad to hear that was taken care of. If you have any other questions in the future, we are happy to answer them from here for you.
Trade in lost by XFINITY and won’t credit account
I sent in 2 IPhone trade ins for the free iPhone 17 pro promotion. Both lines stated the upgrade was complete but only one credited. Started this ordeal on October 14th and it’s now March 6th. Xfinity just recently changed their answers to me that they never received it and is now past the claim win
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Userrrr44 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo
I’m so deeply disappointed and disturbed
I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal
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Same here- app works on iPad but on one TV won’t load. Uninstalled and reinstalled the app and still just get the 3 dots.
Xfinity Stream Stopped working on Apple TV
Xfinity Stream app used to work on Apple TV but now it crashes on two Apple TVs immediately after signing in. Works fine on iPhone and iPad. I tried deleted and reloading the app and restarting the Apple TV. I heard I need an account refresh. Is that so?
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@user_igy96a Thanks for adding to the thread and letting us know. We can help. Which box are you using to access the app? Use the list here https://www.xfinity.com/support/articles/x1-hub-vs-companion-box if you don't remember.
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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Same issue here...looks like problem is back
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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Screenshot of notice
Charging my card for 6 months now after I ended Service [Edited]
Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking accoun
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We value you as a customer...what does that really mean cause I obviously missed something in the translation...there is no way
Somehow someone hacked my account and all [Edited: "Profanity"] broke loose and I lost the connection to my storm ready anyway I was told to trade my modem in for an upgraded one and same for the storm ready now I can't get back online with my storm ready...I've switched out my modem at least twice
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Customer Service
Hey @TurkFactor, Thank you for visiting our official Xfinity Forums Community support page. We appreciate your interest in the recently announced Detroit SportsNet channel. We regularly review our programming and sometimes make changes to ensure we'r
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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My 4 Samsung smart TVs are getting the streaming error message TVAPP-00148. As a result I can’t watch either live tv or recordings.
My 4 Samsung smart TVs are getting the streaming error message TVAPP-00148. As a result I can watch either live tv or recordings on my Samsung TVs, only on my Xfinity Stream mobile devices. What is Xfinity doing to fix this issue that just started today?
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Xfinity Stream Website
Cables been out for days at a time. Paying too much money for this to keep happening
user_4cm3vz
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Service
Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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