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We are sorry to hear about your frustrating experience so far @user_yi6433, this is never how we want our valuable customers to feel. We're happy to help address your service issues. Can you tell me a bit more about what has been happening with your
Awful
Awful service. Spotty internet, fake customer service with nothing but excuses and sympathy pleas. [Edited: "Soliciting"]
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New Customer UPS Modem Delivery Issue
Hello, I am a new customer setting up internet services with xfinity. We just moved to a new home and entered in the new address to receive a modem. We double checked the shipping address. UPS says the item was delivered with photo “evidence” that does not show a package in frame but it does look li
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Customer Service
Thank you for reaching out to our team here. I will be happy to take a look at any issue with your service from here. Can you send me a direct mesaage with the full name and complete address for your service? To send a direct message [private messag
Need to scehdule a service tech
the automatic assistant wont let me setup a service tech appointment to check my line to home. I keep getting "I've found an issue with the signal to your home." Everything worked before and just got a new modem from the xfinity store. I talked to customer support and they said they activated and th
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Need to scehdule a service tech
the automatic assistant wont let me setup a service tech appointment to check my line to home. I keep getting "I've found an issue with the signal to your home." Everything worked before and just got a new modem from the xfinity store. I talked to customer support and they said they activated and th
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Customer Service
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
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Plan
@user_cac9fc Why, yes. Yes it is.
New channel NBCSN
I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal
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Awful
Awful service. Spotty internet, fake customer service with nothing but excuses and sympathy pleas. [Edited: "Soliciting"]
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Customer Service
Thank you for allowing us to help address your equipment questions @user_5df1df and we are glad we were able to help! We appreciate you visiting our Forums and if any questions come up again in the future, please feel free to create a new post. Have
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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I'll have more later. BUT, This is how I got past the automated [Edited: "Language"]: 1) It asks you what tech problem that you have. But what you need is not one of the proposed options. 2) Respond with: "Agent" 3) It will present the same options
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Hi there, @user_fdhn2d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear what happened, I know how frustrating this is for you. Please be assured you reached the
Scam
They are scammers got the 16 pro max was told I can trade it in when I get the new phone. They will send me shipping label never received the shipping label them after 3 months of having the new phone and paying my bill they say inner then 900 bucks because it was not a trade in even tho I have scre
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Technically the line was raised off the ground into the air as service in my neighborhood is not buried but up on utility poles. Take care.
My Comcast service line is laying on the ground
On October 31st I attempted to notify you that the cable service line from the utility pole is down laying on the ground due to neighbors cutting trees down and I was directed to a page where I filled out a form and it said I'd be contacted by email. I never received an email. The request said the a
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Thanks for reaching out through our community forums, user_k652r1! I'm truly sorry that you were charged for an account that wasn't in use! You've come to the right place for assistance and our team would be more than happy to take a closer look into
Transferred Service and Have Been Getting Double Charged. Can't get Xfinity to help with the refund. About to cancel service completely
I moved at the beginning of July. At the end of June, I initiated a transfer of service to my new address. This was completed on July 3rd. From August-November, I was charged for service at my old address and my new address every month. The charges on my old address added up to ~$600. After speaking
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Transferred Service and Have Been Getting Double Charged. Can't get Xfinity to help with the refund. About to cancel service completely
I moved at the beginning of July. At the end of June, I initiated a transfer of service to my new address. This was completed on July 3rd. From August-November, I was charged for service at my old address and my new address every month. The charges on my old address added up to ~$600. After speaking
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Billing
Accepted Solution
Thank you for allowing us to help resolve your concerns and get that line properly buried @ ventruejusticar. We appreciate your time working with us and hope you have a wonderful holiday!
My Comcast service line is laying on the ground
On October 31st I attempted to notify you that the cable service line from the utility pole is down laying on the ground due to neighbors cutting trees down and I was directed to a page where I filled out a form and it said I'd be contacted by email. I never received an email. The request said the a
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Link Expired While Updating My Plan
Hi, I hope you are having a good day. I was talking to an agent to change my plan and received a link by email. The email said the link would expire in 72 hours. I had to step away for a few hours, and when I came back and tried to use the link, it no longer worked. I wonder if there is a way to rec
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Customer Service
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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Xfinity Stream Website
@jonpalmr On the website, have you cleared cache and cookies and attempted to log in again? Or you can try a different browser.
Can’t change payment method
Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I
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Hello jonpalmr thank you so much for taking the time to reach out about this payment concern! The payment code you posted( Code 481) is a very general payment rejection error, but is normally associated with an incorrectly entered payment method. Is
XfinityAlfonso
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Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
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