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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
delayed shipment never completed
i completed my account set up 2-3 weeks ago for a 10/1 start. i’m in my new apartment now (10/5) and there’s been no indication that the “delayed delivery” i requested has been completed. the confirmation email only said that i would get another email later but otherwise i’ve gotten no information w
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Hello there @user_6b137a, just wanted to reach out to see if you were still having your TV issues for ABC and Fox?
Cannot tune in Fox or ABC channels
We have been getting error XRE-03059 when trying to change to abc (187) or Fox (190). Also not getting responses from Chat agent.
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Hey @user_j8gtng, Thank you for visiting our official Xfinity Forums Community support page. Was there anything more we could assist you with this afternoon? If everything is resolved, we can close the thread to see if that helps prevent any emails i
missing episode of mystery road: orgin
We obtain Acorn TV through Comcast/XFinity. We have successfully watched many programs. One of the latest we have been trying to watch is Mystery Road: Origin. We have been able to watch Season 2, Episodes 1, 2 and 3. When we try to watch Episode 4, we instead see Episode 7 of Season 19 of Murdoch M
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user_j2h7xy. I appreciate your loyalty over the years, and I understand why you're requesting this change. However, we do not have the ability to revert an email account back to the previous Xfinity-hosted platform once it has been transitioned to Ya
My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
demolition letter
I am the Contractor/Owner of record and require a letter of abandonment of the one underground Xfinity cable from their pedestal to my home to be demolished as soon as possible.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Paying wifi bill
I paid my wifi bill already and it’s saying i didn’t. i need my wifi turned back on
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Sure thing. There are a couple of things we can help with. We can submit a new request (which is with your credit check) or escalate this for review. To get started, can you please send us a direct message with your full name and service address? &n
Device trade in payment plan
I am a new customer and got approved for 5 lines but got 0 in financing available for device payment plans despite having a very high credit score just trying to figure out how we can run soft credit check again and fix the issue but customer service has been horrible and not helpful.
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@user_4qgy7b Our team can get an order in place for service to stop on the 26th of this month. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xf
Cancelling
I’m moving out of my apartment on October 26th. How do I go about keeping my WiFi up until the 26th and having it cancelled on the 26th?
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Cc lagging on freeform. Both x1 box and stream app
The CC track is several seconds behind on both the X1 box and the streaming app for the freeform channel
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Channels and Programming
Hello @user_6289a4, and thank you for sharing your thoughts and concerns here on our Xfinity Community forums! I completely understand how frustrating this is, especially when you rely on Xfinity Stream to watch your programming while away from home
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Thank you so much for taking the time to reach out after this happened and I am sorry that you had to go through this. We ask that you please report this to our Customer Security Assurance (CSA) Team.
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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I can't change payment method.
I need assistance with an unresolved account/payment issue that frontline customer service has been unable to resolve. I am closing the bank account currently being used for Xfinity Auto Pay, and I need to either change the payment method or turn off Auto Pay. However, whenever I attempt to manage m
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Billing
user_ldn6pf Hi there! We would be more than happy to help. We will need you to send us a direct message, so we can gather your account details. To send a "Direct Message" message: • Click "Sign In" if necessary•
Cancel Service - Leaving Apartment
Good Afternoon; I'm reaching out to cancel my service. I've had some medical issues and have left my apartment for a rehabilitation facility/hospital. I no longer need internet service. Please cancel my service immediately........Don't hesitate to reach out if you have any questions. Thanks. [Edit:
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user_l8bcmu, Could you please provide an example of the certain channel networks you encounter this issue with?
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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@XfinityDilary I have been a Comcast/Xfinity customer for almost 50 years combined. I would like you to find a way to "take back" my email address to Xfinity hosted. Note once again that I did not consent nor did go through the onboarding process at
My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
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i would like my refund issued as a check
i don't want a card. i don't want to go 100 rounds with a chatbot and i don't know how to talk to a human at xfinity to get a physical check sent to me. thanks
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Customer Service
user_jrw86 Thank you for sharing those details. What you're describing matches a known issue that our Engineering team is actively investigating. We understand that the ability to fast-forward through content that is still recording, as well as resum
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Trade in
My phone was denied as unreliable for trade in and now it's trying to make me pay two phones, the phone has not arrived yet as its still stuck in shipping I want this to be rechecked so I get that promotion.
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Customer Service
Hello @user_u6fbb7, and thanks for reaching out on our Xfinity Community forums! It makes sense to have questions about the underground line, especially after moving into a new home and immediately dealing with an internet connection that’s go
XfinityCliff
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Underground cable line
I just moved into my new home, I brought my Xfinity services with me. When the guy came out, he said I wouldn’t need that box because it’s going to have to be a different one. So he installed it and the internet isn’t as good here. Then I received an email about an underground cable line. What is th
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