Xfinity Community Forum

Thanks @EG!Good morning @user_bdevz4. Our team can assist with creating a ticket to have the line removed. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Priva

XfinityRaf

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12 hours ago

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I need to have the wire disconnected from my house

I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?

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user_qjd7x3 Understood and honestly if I were in your shoes I would be just as frustrated and upset. Feel free to send us that DM and we will see what is going on.

XfinityPeterH

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12 hours ago

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Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

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Each and every Xfinity employee I interact with texts me an agreement to sign. The agreement not only indicates the removal of the free Xfinity gateway, but it also signs me up for new Xfinity Internet service, the same Internet plan I am currently e

user_qjd7x3

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12 hours ago

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Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

Question

Thank you for confirming, @user_mqdnx3. The issue here is a mismatch between a recent Xfinity app update and your phone's operating system. Because your Motorola One 5G Ace is locked at Android 11 (Motorola stopped software updates for this specific

XfinitySara

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12 hours ago

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Xfinity App Want Update

The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.

Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl

Question

Hi Naples88111974! I'm sorry that you were not able to find our seasonal site, but I'm so happy that you created the post, so my team can help out. You can manage your seasonal plan here. This is a great option when you are traveling and won't need t

XfinityPaula

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12 hours ago

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seasonal hold

Trying to do online, but I can't find out where to go and type in info for seasonal hold

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user_qjd7x3 Feel free to send us your full name, address along with the modem MAC ID to our DM so we can see about getting it added for you. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Clic

XfinityPeterH

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12 hours ago

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Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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U

I need to have the wire disconnected from my house

I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?

Question

U

No. I have wasted hours with a chat agent, a chat supervisor, an Xfinity phone support agent and an Xfinity technical support phone agent. I have twice attempted to activate the new Arris device using the Xfinity application. The Xfinity app has fail

user_qjd7x3

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12 hours ago

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Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

Question

U

The pole has not been installed. It is anticipated to be installed between 7/15 and 8/15 this summer. Unfortunately the electric utility believes it is likely the "old pole" will fall when they relocate the wires. I'd

user_54daa2

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12 hours ago

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Utility line relocation to new pole

I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.

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Cancel service

I want to cancel my xfinity service

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SunnyGo Thank you very much for letting us know! Our Xfinity Assistant is a breeze to use for setting up an arrangement to keep the services active until that time frame. You just need to navigate to the Xfinity Support page and click Chat for option

XfinityTommy

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12 hours ago

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Internet late payment

Hello! My internet payment is due the 10th, but i will be unable to make the payment until the 19th. I understand a late fee, and that is not an issue. My only issue is with possibly disconnected service. Will I have any interruptions and, if so, can I do anything like a promise to pay to keep servi

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@user_uvoxjc Have you had a chance to see if any of those troubleshooting tips apply ?

EG

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12 hours ago

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internet constantly drops

My internet connection drops about every ten minutes. We used to be able to stream tv with no issues. Now we either get a messages saying “when heavily congested, speeds may be slow”, or it gives us a No internet signal error. I’ve connected with virtual support and they say all the settings seem to

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user_qjd7x3 You are 100% correct. You do not need to sign a new agreement to change your modem around. Did you get your modem swapped over or did you still need help with that?

XfinityPeterH

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12 hours ago

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Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

Question

Thanks for providing that update, I will check back in with you tomorrow after your appointment!

XfinityBrianH

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12 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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@user_48xyi9 @XfinityGabriel Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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12 hours ago

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Xb8 and 2.4 Ghz connection issues

Have tried all of the recommendations including splitting the bands with separate names and security settings. None of my 2.4Ghz devices can find the xb8 gateway even when manually entering the 2.4 band name and password. The xb8 will not even broadcast the 2.4Ghz band on the WiFi list.

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Hi user_gs0l1f! We appreciate you taking the time to reach out on our Xfinity Forum for support with closing your account. We certainly hate to lose you and would love to do anything we can to keep you as a customer with us. My team can assist you wi

XfinityAmira

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12 hours ago

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Close account

How do I close account?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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S

Internet late payment

Hello! My internet payment is due the 10th, but i will be unable to make the payment until the 19th. I understand a late fee, and that is not an issue. My only issue is with possibly disconnected service. Will I have any interruptions and, if so, can I do anything like a promise to pay to keep servi

Question

Hello, @user_hpn1z0 very sorry for the inconvenience. I work from home myself and understand how important it is to have a reliable connection. Our Xfinity is indeed the best way to get service interruption ETA's. We're all connected, so it gets the

XfinityThomasC

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12 hours ago

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Outage

I know there is an internet outage in my area but looking for eta. I work from home and this is a huge impact for me. Do not send me the outage link or refer to your useless 800 Xfinity number. I just need a PERSON to give me an eta so I can plan

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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U

Sign a new Internet service agreement to activate my own gateway? [Edited]

Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre

Question