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Hi there, @user_5b0dm5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing due to your account being deactivated. Please be assured yo
Mobile Account Reinstate
Hello, I recently had my Xfinity mobile account deactivated due to a late payment and after paying all fees I am unable to setup a BYOD. I am getting an error saying “account is deactivated and cannot be reinstated”. I would like to reinstate the account if possible so I can have mobile data.
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Thank you for meeting us here in our community about your billing, @user_6oxl6e. Please send us a Direct Message with your full name and complete service address. To start a Direct Message: Click "Sign in" if necessary • Clic
back bills from 2021,2022,2023
need a copy of back past due bills to reference Time and date reported to any collection agency
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My email
You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!
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Was lied to about buyout
I was told xfinity would pay off my remaining balance(phone) in order for me to switch to them from Verizon. I specifically asked the rep if they were going to pay it off because I could not afford it at the moment they said yes they would take care of it and now I'm stuck with it. They raise my Int
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Customer Service
Version 5.71.1-2 Moto G Stylus 5G 2024 Android 15
Unable To Access Xfinity App in Over a Year
I open the Xfinity app (I have already uninstalled and reinstalled over 20 times) and I get a message "! Something went wrong. There's been an unexpected error, please try again." When I clear the data from the app, it signs me out and it sends me to the login link. I put my credentials in, sends a
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New house Xfinity unavailable
Own a brand new home and want to use Xfinity. If I search the entire neighborhood addresses they have access to Xfinity. House numbers before me and after me. Spent two hours with support getting nowhere. Finally a "supervisor" got on the line and I explained that this is a new house and she acknowl
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Customer Service
How do I get a copy of my emails from 2011 - 2022
I need to get a copy of my old sent emails from 2011 - 2022. How do I go about doing that?
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Customer Service
Downed lines from Fern
I have lines that are down still after the winter storm Fern. I have tried multiple times getting someone over the phone and I need a technician to come out. There are also lines that are attached to my house that have been disconnected from the storm. Please advise as soon as possible. Thank you!
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Customer Service
@user_rh4p1o Thanks for adding a post and joining us as a new customer. We appreciate it, and know the temporary lines are important to clear asap. Our window of operations for burying lines starts near the end of April, to allow the ground time to b
Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g
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Hi there, @user_55fe39 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that pedestal box was left as it is. Please be assured you reached the right pers
Yard Hardware Issue
When will this be fixed? Comcast installed a new part after removing the housing. The housing is too small to fit so they left it like this. Been like this for over a week now.
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Psamead Thanks for confirming, and sorry to hear you are having issues with live TV too! How long have you had your box for? Have you checked all of your wiring?
DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
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Yard Hardware Issue
When will this be fixed? Comcast installed a new part after removing the housing. The housing is too small to fit so they left it like this. Been like this for over a week now.
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Customer Service
I just had a similar thing happen to me. Said they would pay off my phone I specifically asked them that because I couldn't afford to pay off the rest of my phone at the moment and they tried to tell me no they didn't say that that I had to pay the r
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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user_dzoy48, Hi there! Thanks for reaching out. We will surely miss your business. I can certainly understand the inconvenience caused by this experience. Especially after moving and then being told you couldn’t upgrade, add a line, or r
Xfinity is a SCAM. I regret switching from Verizon.
Xfinity's customer service is an absolute nightmare and the source of all my problems. Xfinity will NOT take responsibility for the mistakes of their agents. TL;DR for anyone reading this: 1. [Edited: "Solicitation"] 2. If you must switch for whatever reason, DO NOT PLACE ANY ORDERS THROUGH AN AGENT
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Thanks for those details. To confirm, have you had any issues sending emails out from that email account?
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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Hi there, @user_oopu27 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience this is causing you. Please be assured you reached the right person
A CALL BACK
I registered for Wi-Fi , a phone line a and a home security camera. Picked my package. Payment information and checked out. Even said a date and time for them to come to my home. And I am not showing up in your system. I have a problem with this. It's what kind of sketchy I need to know what's going
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user_1th35z can you please confirm the deivce make/model and current OS build, as well as the App version that you see for the Xfinity App in Google Play?
Unable To Access Xfinity App in Over a Year
I open the Xfinity app (I have already uninstalled and reinstalled over 20 times) and I get a message "! Something went wrong. There's been an unexpected error, please try again." When I clear the data from the app, it signs me out and it sends me to the login link. I put my credentials in, sends a
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The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.
Internet issues
Ever since xfinity supposedly to upgrade your system a couple weeks ago. I have had nothing but problems internet goes off and on the last week or so. Today was the worst internet out for a few hours then keeps going off and on since. For the past several months the internet was fine never an issue
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I'm still receiving billing for closed accounts. Last communication to Xfinity mobile tech was 02/10/26. Received another payment due on 03/09/26. Do I keep on contacting Xfinity to address this situation?
user_jxlfx5
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I had cancelled my Xfinity mobile account and I keep receiving messages of account closure
I had cancelled my mobile account. There was a final bill that was continuously being sent to my account. I have spoken with several account specialists in regard to cancelling my account and getting a courtesy credit for my last billing to finally close my account. The account never seems to get cl
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