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Story Television
Why isn't Story Television presented in full 1080p resolution? I could understand if this was 2006, but it is 2026.
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Channels and Programming
Never heard back from anyone. I sent the requested information and never heard anything. So no I will not "accept this resolution" or whatever the heading is.
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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Message has been sent
My Military Diamond Status still not applied- 2 years later
I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.
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This issue has yet to be resolved or rectified
Caught on Recorded Line: 11-Hour Runaround / Deceptive Account Churning & Fraudulent Streaming Bundling
I am a 70% disabled veteran and a loyal customer who was officially upgraded to Diamond Tier Status today. I have been fighting to lower my bill (which spiked from $50 to $124) since 4:30 AM today across 5 separate attempts this month. I am completely finished dealing with chatbots, broken modmail t
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Bill
I'm going to get my past due payed today for sure please do not turn off my Wi-Fi you have my word it will be paid today
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Customer Service
Can't download the app for Xfinity Mobile
Xfinity sent me a new SIM card for my iPhone 8. I added the card and went to the "setup" directions, which direct me to a message that I need to update my software. When I go to download the app, it says my iPhone 8 is not supported. Also, this is the exact same phone I used 2 years ago with Xfinity
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Devices
Need to relocate overhead exterior cable line
Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th
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Customer Service
Funny, adding a comment to note that I'm now watching my show via the Disney+ website and it works amazingly well, commercials and all. So it is VERY clear that the issue is with Xfinity
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Early this evening the Lasted watched was working on all TVs. About 8:45 PM PDT it stopped working on the TV with the main box. I just check 2 other TVs and the Last watch is working but still not on the main box TV. I believe in t
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz
Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat
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Your Home Network
Same issue here. So this has been an issue with Xfinity for over 9 months and no resolution? It has been happening to me for the past 3-4 weeks (and possibly before, but I wasn't watching Disney+ then).I'm going to print this entire support li
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @fishfix, I completely understand how annoying it is to just want to unwind with Jimmy Kimmel, only for the system to drop the ball and force you to reboot your box for nothing. Since this keeps repeating, it usually means there is a lingering
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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First time set up, blinking yellow
I am setting up the wifi in my new apartment. The wifi box is blinking yellow, not white, and isn’t connecting via the app.
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Your Home Network
Please send our team a direct message with your full name, the account holder's name (if it is different), and your service address. Once I have those details, I will be more than happy to dive right in and look into this for you @user_exd6vy.
Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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sofine69mustang23 Thank you so much for reaching out for help with your secondary box and the Disney + app freezing. There are some of our older boxes that do not fully support the 3rd party apps. You can check out our Disney+ on Xfinity X1 support p
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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The web remote stopped working for me about a month ago. I do not see how to send a DM to you. Has anyone had success with a fix?
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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@Theosco Did you check out the "Traceroutes and ping tests" section in the link to make sure you were getting the correct information?
im having occasional 300 ms pings. is there anything i can do?
im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?
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I opened a line and I called back to do the port part and they did it but added 2 additional lines under the same imei and model number generated a bill times 3 mobile lines I tried to get them to remove and 2 months later when they were still on my
Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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Just started having this issue tonight, only “solution” seems to be to go back and forth with rewind and fast forward until we get lucky and it works. We’ve tried all of the other suggestions except rebooting the box. What I didn’t see mentioned by
user_h55sde
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14 hours ago
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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