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Extremely Poor Broadcast Quality
I am extremely dissatisfied with the quality of the Philadelphia Eagles game broadcast on Sunday, and I am requesting a credit on my Xfinity account as compensation for the service interruption. I look forward to the start of football season and to watching the Eagles with a group of family and frie
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I am going to sue you for my money back you are the worst company and someone has to do it ill be hearing from my atlly I
You are the worst I am trying to add nfl network You guys are very reflective Someone needs to sue you and I'm that person I will file a class action suit against you
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Channels and Programming
I have the remote but cannot locate a setup button for the red to green
Power button on x1 box
My x1 box has no power button and will not turn on even after unplugging it
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Coax outlet
apartment doesn’t seem to have a coax outlet anywhere in the apartment .
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Customer Service
@user_jp233f I apologize if your message was missed; that can happen if you are also communicating with others on a thread. Feel free to send a new message, making sure to include your name and the service address. That information is also a flag for
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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The ability to set recordings has only been removed from "overflow channels" that don't have specific program guides (like the Big10 alternate channel 1314). Any channel not set up like that allows for time based recording, but not manual times setti
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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the problem is it goes down maybe 5-10 minutes comes back for an hour or two and then back down for another period of time. By the time it would register at Xfinity, it is back up. This causes my connection to work to drop and try to reconnect, comes
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Billing/retention issue
My promotional rate recently expired, and my 500 Mbps Internet price nearly doubled from $35/month to $65/month. Before the promotional rate expired, I contacted Xfinity through online chat specifically to ask about the upcoming price increase. The agent told me that my $35/month rate had been exten
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Billing
Cloud streaming unusable — latency and packet loss appear one hop past my gateway, need help narrowing it down
I've been having significant problems with cloud gaming — the stream freezes for a second or more at a time, several times a session, badly enough that it isn't really playable. NVIDIA's own GeForce NOW diagnostic scored my download path 0 out of 100 (in their report that category measures latency a
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Your Home Network
I have already set up a direct message for this issue, but no one has been responding to the messages I have posted there.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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New build address not in database
Hello, I was hoping to perhaps submit a serviceability request for my new address. It is a new build and did not come up in your system when I attempted to transfer my service. It is the same zip code as my current address, and only 0.5 mile away, so I know the general area is serviced by Xfinity. T
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Customer Service
user_iyddrs - Thank you for choosing Xfinity and for joining us here on the Forums for help with receiving emails in Outlook. We appreciate you sharing the troubleshooting steps you've already completed. To help other readers who may experience a sim
Outlook and xfinitytyahoo email delays
I use desktop outlook. Ever since xfinity switched to yahoo, I have times when everything works fine (send & receives) . But every so often I won't receive new emails for hours (or days). Even if I press send/receive. Sending works fine, receiving doesn't. I get no errors, and if I use yahoo's web m
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user_4zhuxg Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Remote won't control TV
My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.
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Need Assistance with creating an eSIM for new iPhone 16
Hello, I am in need of assistance with activating an eSIM for a new iPhone 16. I currently have an iPhone X. When I bought the iPhone 16 form the apple website, I checked Xfinity’s website to make sure it was compatible using the IMEI number and it said it was. When I tried to activate it and transf
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Devices
Hello @user_8ls9ho, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still not able to access your email?
Email App not working
I was out of the country when my email stopped working. It says I need a password for IMAP but none of mine work. I access emails by logging into my account right now. How do I get my screen app to work again.
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user_9r9c80 Thank you for reaching out for help with security features that would help with a doorbell camera. None of our options include a doorbell, but our Security Shield select for only $15 per month and includes the added benefits of security c
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Home security
I want to build a package or if there’s a deal with home security with a door bell camera
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