Xfinity Community Forum

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@user_b687nw PS: I sent all that additional information the day after the request was posted. so it has been quite some time now

user_b687nw

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14 hours ago

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I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

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@XfinityQuemekia I supplied all the information requested and followed those directions and have not heard a thing since. I am still waiting for resolution. thank you for your attention to this matter I hope to hear from someone soon

user_b687nw

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14 hours ago

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I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

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@user_rya5uf make sure you stay on them about it. I thought I did and thought it was resolved.. But now…. The correct amount is in collections and they are auto drafting the higher incorrect fake account amount. I have tried to email with higher c

user_lkgf1h

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14 hours ago

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New account created when changing to a different plan at same address

This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support

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Hello there @jimnew, yes we do have a wireless box, and the coax will not be needed. You will only need the HDMI from your box to the TV. You also have the option of downloading our Xfinity streaming app to watch those channels as well. Does this hel

XfinityDuron

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14 hours ago

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Wireless cable box

I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without

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user_eesqoj, hello there and thanks for participating in our forums. We can assist you with getting that done. We just need some more details. To move forward with your concern, please send us a direct message with your full name and complete s

XfinityQue

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14 hours ago

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How to request moving Xfinity lines to new utility pole

PG&E installed a new utility pole in front of my house and cut the damaged and dangerous old pole down to the level of the communication cables. The crew explained that Xfinity needs to move their wiring and then remove the old pole. Will that happen automatically, or do I need to make a formal requ

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The above is my case except I did change password once but then reset on my end and xfinitys end yet still no good. I have no sticker on my router either and admin tool isnt a feature when I go to enable in my app. Everything else on the one above th

user_ihwhe2

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14 hours ago

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Changing router admin password

I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro

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Howdy user_rpuml1, and thanks a bunch for joining the Xfinity family recently! We're thrilled to have you, so I want to make sure you're able to get your services activated without any issues 👍 Can you let me know if you're still having issues with

XfinitySeth

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14 hours ago

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Can’t connect the TV

new customer and can’t connect the TV

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Cancel the order for new service

Cancel order for new internet service

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Customer Service

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Replacement modem needed

My Xfinity modem died 2 weeks ago. It will not turn on, no lights, nothing! I've been trying to get a new modem since day one with no luck. The Xfinity store told me to cancel my service (Losing the $45.00 they just took out of my checking account March 1st) then they could help me set up a new acco

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Customer Service

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I am also having to move overhead lines to new set of poles, the poles had to be taken down for a new neighbor home being built. How do I get a ticket in for that request?

user_eesqoj

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14 hours ago

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How to request moving Xfinity lines to new utility pole

PG&E installed a new utility pole in front of my house and cut the damaged and dangerous old pole down to the level of the communication cables. The crew explained that Xfinity needs to move their wiring and then remove the old pole. Will that happen automatically, or do I need to make a formal requ

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Good evening @user_r6rbx2, and thank you for reaching out on our Community Forums with your port forwarding concerns, we can definitely help troubleshoot this and if that doesn't work, get a ticket submitted. Have you tried removing and re adding the

XfinityAlyssaA

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14 hours ago

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Port Forwarding Issuses

I am doing some port forwarding on my network for a server. And I successfully made the port forward but my computer restarted and it no longer works. An Xfinity app it does not show my server device anymore nor does it show the port forward but if I use the same port on a different device, it says

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Hey @user_ha8fb4, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to get you access your Xfinity account. With password issues, we are extremely limited on how we can help. Have you attempted to

XfinityDemitrius

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14 hours ago

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What is going on

I have tried repeatedly to use my email ( Xfinity re Comcast). They keep telling me to enter my password...when I do they reject it. Except for this I cannot even contact them to get help. Can anyone help Gale

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after entering my email it refuses to recognize my password. When I attempt to change password it sends an email to my account which I cannot access.

user_xp99kb

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15 hours ago

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comcast.net

why can i not access my comcast.net email

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Sorry to hear about the trouble you've had with your $500 reward card @spring3. Are you reaching out directly to our Incentive Team: https://www.xfinityincentivetracker.com/track?

XfinityQuemekia

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15 hours ago

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Incentive card

I can't use my card. Had trouble getting it, then everywhere I have tried too use it, it wouldn't work. I have called and can't get a person. I have sent messages with no help. Now I noticed it expires this month! Please help! I can't afford to lose $500.

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porting to new carrier NOT working

Not able to get a port pin through the app, spent multiple 2,3 hour waste of time sessions with support chat with ZERO resolution, Advised to go to the store of 2 trips to the store and received a porting number only to be rejected @ times with porting from Xfinity at a total loss I want my number t

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Network

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I want to be using it as my Gmail

Change it to my private Gmail

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Email

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We're happy to help @Frenzy45. We'll have to get a ticket open to get the address corrected. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Direct Message: Click "Si

XfinityLinda

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15 hours ago

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Residential Address Listed as Business Address

I’m looking to help my parents switch to Xfinity, but their address is incorrectly listed as a business address. How can they get it fixed, so they can look at the plans to switch over?

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Facing the same issue

user_rya5uf

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15 hours ago

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New account created when changing to a different plan at same address

This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support

Question

Incentive card

I can't use my card. Had trouble getting it, then everywhere I have tried too use it, it wouldn't work. I have called and can't get a person. I have sent messages with no help. Now I noticed it expires this month! Please help! I can't afford to lose $500.

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Customer Service

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I hear you loud and clear, and I genuinely appreciate your feedback on this @Jrst1! You can always provide your feedback here: https://www.xfinity.com/support/svp-contact-form.

XfinityQuemekia

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15 hours ago

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Is Xfinity Rewards email legit?

I received an email from support@xfinityrewardswinners.com stating that I won a sweepstakes that I entered in the Xfinity Rewards portal, which is true as my entry shows up in my account. Trying to confirm if this is legitimate, as the whole process for redeeming the prize is clunky and rather sketc

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