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Xfinity streaming
I can’t log into my Xfinity streaming account. When trying to log in I get the message “cannot support high speed data customers without a video subscription”. i have an Xfinity video subscription. Please reprovision my streaming device entitlement. if that is not the problem what is?
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Xfinity Stream Website
Hi there, @user_elkk5u I completely understand how frustrating it must be to have your connection randomly drop across all your devices, especially when this has been happening for two months. We’d like to investigate this further with you rath
recurring, intermittent internet service interruptions
I am experiencing recurring, intermittent internet service interruptions that have been happening for approximately two months. The interruptions are random and affect all devices in my home simultaneously, including multiple laptops and mobile phones. For example, when I am on a video call or watch
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@user_ye1v8y They're talking about a router you buy at Costco, Best Buy etc. from companies like Netgear, Eero, Asus, etc. I've never used Xfinity devices myself but some people do.
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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YW @XfinityAsia !
Xfinity Support
Can you please let me know what internet speed is available for the address below? Can we get a Xfinity Advanced Gateway (XB10) for this residence? [Edited: "Personal Information"]
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Fan noise on new dvr
Exchanged dvr and the new one has a fan running 100% of the time. It also smells.
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Customer Service
user_vnrkkj Yeah I would be feeling the say way about a cellular connection too, let's see what options we got. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click
I need to lower my bill
I am paying $85 per month for just internet, I am willing to cancel and go with Verizon but want to give comcast a chance. The lowest I can find in my xfinity account online is $70. Thanks, CC
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Please let's review, I understand the $35 barrier and I am more comfortable with a non cellular option. And I would like to get locked in on a price.
I need to lower my bill
I am paying $85 per month for just internet, I am willing to cancel and go with Verizon but want to give comcast a chance. The lowest I can find in my xfinity account online is $70. Thanks, CC
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user_vnrkkj We can for sure review your account and see what offers you qualify for, but I will not lie to you. No offer we have will be at $35.
I need to lower my bill
I am paying $85 per month for just internet, I am willing to cancel and go with Verizon but want to give comcast a chance. The lowest I can find in my xfinity account online is $70. Thanks, CC
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Incorrect information given to me about past due amount
On 11/04/2026 your chat agent Kanchan explicitly told me the minimum to resume service was $136.82. I agreed to pay it, but then the agent immediately changed the story and tried to get me to pay the full $318.11. I have the $136.82 ready today. Please explain why I was told this amount if it won't
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Billing
Wifi suddenly went down, and upon doing the reset, the router won’t turn back on (no lights)
I was playing some games with my friends last night, and suddenly they cut out and the wifi connected to my phone and PlayStation suddenly went offline. I went over to the router and the light was a different color than normal (don’t recall which). I followed the steps the app was telling me; checki
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Customer Service
Hi there, @user_in4ygh I completely understand how frustrating this must be, especially when your neighbors have service and you’ve identified a cut cable as the issue. We’d like to review this with you and see how we can help. Please sen
No Internet since Sunday November 1st
I can’t get in contact with anyone from Xfinity. AI keeps telling me I am in an area that has an outage. I have a cut cable and that is why I am without service!!! I am so frustrated and have spent way too much time trying to speak with someone. All my neighbors have service with xfinity and it is u
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I tried and all the pricing for me is too high. Any assistance is greatly appreciate. Verizon is offering me $35 per month with a 3 year price lock. Thanks, Chris
I need to lower my bill
I am paying $85 per month for just internet, I am willing to cancel and go with Verizon but want to give comcast a chance. The lowest I can find in my xfinity account online is $70. Thanks, CC
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user_zpowp8 Thank you for reaching out! The rate you were offered is the best rate we have seen for existing members looking for 2 Gigabit internet service. If you take this plan and are in a Mid-Split area/location you will receive higher upload spe
Customer since 2014: best 2 Gig 5-year price for an existing customer?
I'm on legacy Gigabit in Santa Fe, NM. My promo ended and my bill went from $56.67 to $99. I work from home and need upload speed, so I want 2 Gig. Chat offered 2 Gig at $85/mo on the 5-year guarantee. I have a disconnect scheduled for Nov 22. Is there any better 2 Gig 5-year offer for my account, i
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@user_a7gxk9 Our team can assist with getting that information updated on your monthly statement. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to
Legal name change
I went to a store and changed my last name but they did not change it on the bill. Xfinity keeps trying to get ahold of me but I cannot answer when they call due to work.
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YW @XfinityPaula !
Billing Dispute: Extremely Frustrated
Seems like there is no way to send an email, thus I am posting here. I am extremely frustrated with how my billing dispute has been handled. I previously had a $40 promotional rate, and when that promotion expired, I contacted Xfinity specifically to find out what options were available. Your repres
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Have you had a chance to see if any of those troubleshooting tips apply ?
High jitter
Hi have jitter of more than 40ms and ping to my router of also do 40ms. Can't play anymore due to latency. Suggestions?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No Internet since Sunday November 1st
I can’t get in contact with anyone from Xfinity. AI keeps telling me I am in an area that has an outage. I have a cut cable and that is why I am without service!!! I am so frustrated and have spent way too much time trying to speak with someone. All my neighbors have service with xfinity and it is u
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@user_rchjd8 My questions ?
my modem is broken it won't power on
everything is plugged in where it should be but it won't turn on
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@user_edetwc Thanks for reaching out to us via Forums. I also appreciate you using your resources to troubleshoot the modem. Besides checking the tightness of the plugs, completing a power cycle and checking the outlet with other devices, did you by
XfinityRaul
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9 hours ago
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Wifi suddenly went down, and upon doing the reset, the router won’t turn back on (no lights)
I was playing some games with my friends last night, and suddenly they cut out and the wifi connected to my phone and PlayStation suddenly went offline. I went over to the router and the light was a different color than normal (don’t recall which). I followed the steps the app was telling me; checki
Question