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You can always to give our CSA team a try. Here is the link for them https://spa.xfinity.com/report.
Temporarily blacklisted IP Address Using the iPhone mail client
This keeps on happening to me when I use any WiFi when I am traveling. I have multiple Comcast.net email accounts that work fine on cellular or when I am home. When I travel and have to connect to another WiFi, due to a bad cellular signal I get prompts to put my password in for each email accounts.
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For now its optional but that will not last. They are going to make sure that we all migrate to Yahoo or lose our Comcast.net email accounts.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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nickg2077 Thank you again for reaching out! We're glad you were able to get the correct modem integrated into your home network and that your speeds are coming in properly. If there is anything we can help you with in the future, please let us know!
Netgear CM3000 not getting right upstream config
I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked a
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user_pz9u35 Hi there! Thanks for using our Forums to contact us! I understand that you are reaching out about your recent VPN connection issues. I appreciate you letting us know some of the steps you attempted to try to get this resolved, we are here
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I ha
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contractors
no light so the tech came for no reason. driveway and right of way look like [Edited: “Inappropriate Language”]. second thoughts on this service especially after the really spammy phone call from customer service. seriously??!! idk.
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Customer Service
Disconnect service
Tried calling 20 times to disconnect but you people keep disconnecting the call??? Comcast, as fraudulent as ever, no surprise there Disconnect my service, I’m moving out
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Customer Service
"Sorry, Something Unexpected Happened"- Can't Pay Bill
Hi, I used my debit card to pay for NOW Internet. My debit card expired, so I got a new debit card. I put in the new debit card (it has the same number, but different exp. and code) into my payment methods. Since this happened, absolutely nothing has gone through. I just keep getting the "Sorry, Som
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Billing
final bills
I disconnected my internet service with Xfinity and returned all equipment. I was told to pay the final bills in the Xfinity app. I wonder what the final bills include, and will I get an invoice?
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Customer Service
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I ha
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Your Home Network
I sent this information in but haven't heard anything.
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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I sent this information in but have not heard anything.
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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I signed out and back in. I still have the central time zone time.
Streaming menu time is off 2 hours
I cannot change the time on the Xfinity streaming manu. I live in Pacific time zone, but my menu is showing central time
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Perfect, let us know if you have any other issues @ChristianD.
Gateway not seeing any of the sensors in pairing mode.
Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion). Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and
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Last time I checked in here, switching to Yahoo was still optional. Has that changed?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for your response! Can you send us another DM that includes your full name and service address, so we can start looking into this. Please note that sending unsolicited private messages to myself or any other user is a direct violation of ou
Disconnect Request Submitted NOT BY ME
I recently activated new service (literally a few days ago) and the following day my service was cut off. When contacting agent via chat they said a disconnect request with the reasoning of “30 day MBG” was submitted and my account had a cancellation date listed for 8-1-26. I DID NOT do this!!! Plea
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Good afternoon user_h6vlr9. I am happy to assist you further with this. We always want to ensure you are aware of what is being billed. When it comes to disconnections, there will always either be a prorated charge or prorated credit. It will depend
Refund
I am a college student and was using xfinity internet at my college apartment and before it was time to move out about two days before my xfinity bill was due I canceled my service. They charged me the full $56.39 instead of the prorated amount which should have just been $34.57. I called and chatte
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I done this minutes after posting my question. No response yet
Disconnect Request Submitted NOT BY ME
I recently activated new service (literally a few days ago) and the following day my service was cut off. When contacting agent via chat they said a disconnect request with the reasoning of “30 day MBG” was submitted and my account had a cancellation date listed for 8-1-26. I DID NOT do this!!! Plea
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Good morning @user_name_for_xfinity. Do you currently have NOW internet or residential internet service? Our team is very limited on what support we can provide for NOW accounts.
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"Sorry, Something Unexpected Happened"- Can't Pay Bill
Hi, I used my debit card to pay for NOW Internet. My debit card expired, so I got a new debit card. I put in the new debit card (it has the same number, but different exp. and code) into my payment methods. Since this happened, absolutely nothing has gone through. I just keep getting the "Sorry, Som
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