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@user_ttrdz8 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "New
Mobile device trade in
I have not received credit or a status update on my phone trade-in. I got confirmation that it was in the way but no updates since. Nor have the discounts been applied.
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Yes I have. It’s still not under review after being received on December 22nd.
Mobile device trade in
I have not received credit or a status update on my phone trade-in. I got confirmation that it was in the way but no updates since. Nor have the discounts been applied.
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@slydemise No worries.
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Anon902885 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear about the frustration and service issues you’ve endured over the last few months. It is truly disheartening to know that our support has fallen
Why is xfinity customer support so horrible
I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre
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user_0gqgn0 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with your speeds. We can also take a look at the Peacock access that you mentioned as well. We'll need to investigate the
xfinity network congestion
My 1 gig plan speed drops down to 5mbps between 7-11 pm nightly and that's on all devices with Ethernet and Wi-Fi after 11pm speed returns on all devices back to 946mbps. Have restarted the modem multiple times and check routers and ran tests and rebooted. Attempted to contact a support rep only to
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user_c7vo2s Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with your services. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is agai
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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Good morning @user_2coyd4, and thanks for posting your issue to the Xfinity Forums, I hope this message finds you well. As someone that works from home, I know how problematic internet issues can be, but you have come to the right place for assistanc
Ava Rino Denver. All tenants reporting micro-outages constantly
I have been living here for 4 years never had issues with the internet. About 4 months ago micro-outages started to happen. Simple disconnected from meetings, video games dropping etc. Now its occurring 20-40 times per day. I am not alone here, other tenants experiencing same issue. For the record m
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user_bkakvi Thanks for reaching out to us today for assistance with your internet issue. We would be happy to assist you with getting this resolved. Can you send us a direct message with your full name, name of account holder (if different), an
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation
L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "
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Customer Service
Just to rule out a few quick things: Check the outage map in your area via Xfinity, but also check other sites because Xfinity's map is pretty horrible. Oddly printers can cause severe intermittence, so if you've gotten or used one recently just
Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
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Thanks for the advice. I was unaware and hadn't read the rules then. Again, thanks!
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Flex
I'm looking to find out how to remove these flex box charges from my account? Xfinity mailed this to me unsolicited years ago and I've never used it, or asked for it. I've never signed up or used this service and I'd like to get all the money that I've been billed for this service credited.
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Flex
domezy Thanks for reaching out for help with getting a second new account opened when trying to get a new offer on the current account. I would be happy to get this fixed for you as quickly as possible. Can you send us a direct message with you
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Xfinity created a new account when I changed my internet plan
My 1 year contract term with discount rate was set to end this upcoming February so I decided to proactively signed up for a new plan instead of potentially forgetting and being charged a much higher bill. I was logged in my current account, but somehow during the process Xfinity ended up creating a
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