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Dangeous box hanging from wires
There is a large heavy looking foot long metal box that is loose and swinging in the high winds across the street. If it falls it could fall on a car or person and likely disrupt service. Phone menus for Xfinity don’t have an option to report it. It is not at my property and the online reporting doe
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Customer Service
Thank you for reaching out here. That is definitely an issue that I can get taken care of for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl
Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
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I need to cancel my services. DO not need it anymore.
I need to cancel my services. I do not have time to speak to an agent or go to store since i am travelling.
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Customer Service
Good afternoon user_4s1ngd. Have you already attempted deleting the App, and reinstalling it?
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
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Customer Service
We can definitely look at your options while helping correct anything necessary, @user_5ao72u. Thanks for reaching out! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you
Cancel pending order
I was trying to fanagle a better deal (don't hate me for trying) but ran into a glitch on adding the mobile line. Apparently transferring from Xfinity to Xfinity is not supported. So I need to cancel my pending order. I do not want to cancel my active plan. But if you can give me a discount for bein
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Thank you for visiting our official Xfinity Forums Community support page @user_occg5f. We can certainly assist in troubleshooting the Xfinity Internet service. We certainly know how important it is to have a reliable Internet connection from working
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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Thank you for reaching out here. I will be happy to look further into that trade in issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:
trade in not yet credited over 3 months
Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent
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Customer service
I’m just going to be blunt — Xfinity’s customer service system is beyond frustrating. Getting to an actual human feels nearly impossible, and the automated phone system just sends you in circles until it finally decides the call is over. Half the time it feels like you’re one wrong button away from
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Customer Service
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage
I live at [Edited: "Personal Information"]. Outage been all day. What time is is coming back up??????
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Thanks for trying that on your end, user_m6fpou! Let us further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direc
Payment Method Page won't load
I've been trying to update my billing info for a month. Every time I log in to Xfinity I go to "payment methods" (https://payments.xfinity.com/methods) and it says "sorry this is taking a bit longer than we expected". Then eventually the page loads and just says "Sorry, this isn't working right now"
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user_zzddv2, thanks so much for reaching out to Xfinity Support. I would need to get some information from you in order to answer this. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp
FDX Availability in Fort Lauderdale/Oakland Park FL
I will be moving into a new home in Zip code 33334 and wanted to know if FDX will be available when I connect to Xfinity?
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FDX Availability in Fort Lauderdale/Oakland Park FL
I will be moving into a new home in Zip code 33334 and wanted to know if FDX will be available when I connect to Xfinity?
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Customer Service
trade in not yet credited over 3 months
Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent
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Customer Service
@user_ejz373 You would want to visit the link: https://mydeviceinfo.xfinity.com/ to check on compatible modems. As long as the modem is a modem/ router combination you would not need to get separate equipment. I want to let you know that there are
DS profile assignment change knocks me offline
Over the last two months I have received about 15 "DS profile assignment change" messages in my modem log. Each one is associated with a failure of my Internet connection. Complete reboot of the modem, followed by a complete reboot of the router is required for me to re-establish my Internet connect
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Hi there, @user_u1zqul! Thanks for reaching out to us here on the Community Forum and sorry to hear about the downtime. The information we have available would be posted online and in the app via the methods listed here : https://www.xfinity.com/supp
XfinityFrank
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Outage
I live at [Edited: "Personal Information"]. Outage been all day. What time is is coming back up??????
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