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user_aqepca This isn't the experience we want you or any other customer to have, and we are glad you brought this to our attention. Do you still currently have the phone since your bank canceled the payment? I just want to confirm.
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
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I was instructed to pay off my bill with Verizon and if it was under 500.00 I would receive a prepaid Mastercard, now no one can help me…. Bait and switch
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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Disconnect service
I’m no longer at the address I’m in the process of moving
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Customer Service
I received this and thought that you should know. An Important Note from X-finity We're contacting you once more in regards to the changes we made to our Privacy Policy, Security Policy, and Terms of Service last month. As part of these changes, exis
Spam and report phishing
I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.
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Thank you for reaching out to our team here. There are a couple of options for that. @EG asked the correct question, if there is an existing coaxial outlet in the basement we can assist you with getting that switched. We can also set up an appointmen
Moving modem location
My brother likes to play his computer game which needs to be hooked up to the modem. My modem is currently in my living room and I’d like to move it to the basement where he stays. What do I need to do ?
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Qbolt23 We are still here with you! Since this isn’t a live one-on-one chat, there may be short delays as we help other customers, prepare thorough responses, or catch up on the conversation. We truly appreciate your patience and are comm
Bill varies between $65 and $85 monthly
Can someone tell me why my bill is $65.00 one month, $85.00 the next month, $65.00 the month after that, and now i'm billed $85.00 for the upcoming month? It makes no sense. These are the "regular monthly charges".
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@user_2lm8ts completely understand not wanting to have to add many email addresses to a safe list. We're always looking for ways to improve the experience, and can make sure to pass along the feedback about a possible easier solution. I did want to h
email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
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Thank you for reaching out to our team. I will be happy to look into any service issues there from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &
4 Days Without Service – Neighborhood Outage – Requesting Line Technician (OSP)
I have been without internet for 4 days now. My Comcast modem is stuck with a blinking 'Online' light and cannot connect to the network. My neighbors on the same street are also reporting a total loss of service, while neighbors on other providers (Verizon) are fine. This suggests the issue is with
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
4 Days Without Service – Neighborhood Outage – Requesting Line Technician (OSP)
I have been without internet for 4 days now. My Comcast modem is stuck with a blinking 'Online' light and cannot connect to the network. My neighbors on the same street are also reporting a total loss of service, while neighbors on other providers (Verizon) are fine. This suggests the issue is with
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user_7npze1 I am happy we were able to assist you with your concern. Have a great rest of your day!
No Receipt for Returned Equipment
My husband and I returned the equipment on my account on February 15th. I received a cancellation request in my email on the 17th and we dropped our equipment off at the nearest store on the 15th, same day we got new service and we got no receipt and i continue to receive calls to return equipment w
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user_fcyshl Thank you for the additional information! We can take a closer look at your account, and help figure out those charges. Please send us a direct message. To send a "Direct Message" message:• Click "Sign
Charge off, Equipment "not returned", collections!?
I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor
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@user_npo2xj Thank you for popping back in with your confirmation for the community, it is much appreciated!
streamsaver: Apple TV+
I subscribed to the screensaver package for Netflix, Peacock, and Apple TV+ a few months. Everything was working fine until two weeks ago. I went to enter the Apple TV+ application, but didn't get the normal sign in page. Instead, a gray screen came up instructing me to sign in to my Apple TV+ accou
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Comcast/Xfinity what is the solution??
Apple TV sign has an endless loop
For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest
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Comcast/ Xfinity what is the solution?
Apple TV sign has an endless loop
For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest
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The account was several years old, so I don't think so. It was not mentioned during the conversation with customer service during cancelation either.
Charge off, Equipment "not returned", collections!?
I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor
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I'm so happy we were able to assist you with getting this all sorted out, pwl777. It was a pleasure working with you, and please be sure to create a New Public post for any future needs. My team is here to support you. Thanks for being the best part
Cancel duplicate account
A month ago I signed up for the 1Gb $50 offer that i saw on the xfinity website, but it turns out I now have 2 internet accounts on the same login / name / address and getting billed for both. I would like to cancel one of them.
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@XfinityJon The issue seems to have resolved. When I got the message to sign in to the Apple account, I did so and the television/Xfinity successfully refreshed. I am now a happy camper. Thank you.
streamsaver: Apple TV+
I subscribed to the screensaver package for Netflix, Peacock, and Apple TV+ a few months. Everything was working fine until two weeks ago. I went to enter the Apple TV+ application, but didn't get the normal sign in page. Instead, a gray screen came up instructing me to sign in to my Apple TV+ accou
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user_yon1fr Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
XfinityVictor
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Disconnect service
I’m no longer at the address I’m in the process of moving
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