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I have also been talking to fiosit looks like I will be swithching
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I only owe 94.20 for past due.
My account added an additional 116 dollars and then when I was able to reach someone they said it was a mistake considering I already paid 102.40 July 10th. I only owed 94.20. My account jumped to 210. How??? When my wifi bill is suppose to be 51.40 or 51.20. I have no [Edited: "Inappropriate Langua
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Billing
Good afternoon user_v4pgmk. Thank you for joining our Xfinity Family! ❤️ We appreciate you joining. I will be happy to assist you further. I do have a few questions to better understand the situation. Has the address that you are currently at, had Xf
Direct Message
I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.
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Formal Complaint Regarding Technician Visit – No Service Performed
Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic
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Customer Service
Direct Message
I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.
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Customer Service
Hello @user_2ytbm1, and thank you for reaching out on our Xfinity Community forums! We're here to help! I can understand how frustrating this must be, especially when you're outside the U.S. Our team would like to help review your situation and exp
Disconnect my internet service
I want to disconnect my internet service but there is no other option than scheduling a call. I am outside of the US and not able to call Xfinity. Now I am stuck and they are charging me every month. This should not be legal.
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YW @XfinityMarshante !
Request to Close Account at Previous Address
Hi Xfinity Support Team, I recently moved to a new address, and the location already has an active Xfinity internet service. I need help closing the account associated with my previous address, as I am no longer living there and no longer using that service. Please let me know what information you n
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disconnect my internet service
I want to disconnect my internet service but there is no other option than scheduling a call. I am outside of the US and not able to call Xfinity. Now I am stuck and they are charging me every month. This should not be legal.
Question
@Peacemaker02324 We truly appreciate your loyalty, and thank you for your more than 10 years with us. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necess
How can I switch to Internet Essentials Plus?
I've tried calling and using the support chat, but I keep getting a person who barely speaks English and either I can't understand them or they don't understand me. I've been an Xfinity customer for about 10 years or more. I have 3 mobile lines and internet. I just can't afford to pay $85 - $95 per
Question
user_4b85ct thank you for using the Xfinity Community Forums page to reach out today. I can imagine the confusion I would feel after being charged for a service I believed was no longer active. Let's take a closer look at where things stand together
Getting charged after cancellation
Hi — I cancelled my Xfinity service and returned all rented equipment in person at the Lakewood store on Aug. 1. The associate told me a receipt would be emailed to me, but I never received one, and my cancellation confirmation email does not list a disconnect date. I'm now seeing a bill for next mo
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Ok so I have had comcast and have been paying for the redzone and NFL network for Years. So IF your big corporate heads can just make a deal for your customer we pay EXTRA to have the service and So Far I have no service for3 plus Months and Still P
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Formal Complaint Regarding Unacceptable Treatment at Cedar Hills Xfinity Mobile
We visited the Cedar Hills store to purchase a new phone. Upon arriving, we were told we would need to come back in about an hour, but we were assured that when we returned we would not have to wait because we were returning customers. When we came back as instructed, that promise was completely ign
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Xfinity Compliments
Peacock activation
My peacock acct says it is linked to another acct. what acct
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Channels and Programming
I'll have to try calling the number you listed here (and hope I get someone who can actually speak English clearly). I tried to use the link to apply, but it asked me to sign in since I'm already an internet customer it said I needed to call for ass
How can I switch to Internet Essentials Plus?
I've tried calling and using the support chat, but I keep getting a person who barely speaks English and either I can't understand them or they don't understand me. I've been an Xfinity customer for about 10 years or more. I have 3 mobile lines and internet. I just can't afford to pay $85 - $95 per
Question
I am having this same issue and "no" there is no activation button when I go to your subscription page.
Access Peacock Premium As a Diamond Xfinity member, system fails or loops back
I received an email notifying me that I have an unclaimed free benefit that provides access to Peacock Premium As a Diamond Xfinity member. Attempts in the system fail and the system then loops back to the "redeem" page! End the frustration and provide instructions, please. Thank you.
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@ldz26 I have a link with the steps on how to return your rental equipment https://www.xfinity.com/support/articles/returning-your-equipment You can also drop off your equipment at any Xfinity store using this link http://xfinity.com/local/sto
Return modem
I’ve been trying to return my modem for about 3 weeks off and on. I would say I’ve had 4-5 conversations via app support, all ending with different but similar messages- unable to help or do xyz that I mention isn’t working. The main reason why this is an issue is because I’m currently on a work ass
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the address to return your mdse is a BIG secret
Return modem
I’ve been trying to return my modem for about 3 weeks off and on. I would say I’ve had 4-5 conversations via app support, all ending with different but similar messages- unable to help or do xyz that I mention isn’t working. The main reason why this is an issue is because I’m currently on a work ass
Question
Hello, @user_axdd7w we definitely would like to apologize for the inconvenience and get your service restored as soon as possible. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "
Unresolved Internet Outage Since 7/30/26 [Edited]
To Xfinity Customer Support, I am writing to file a formal complaint regarding an unresolved internet outage at my service address: [Edited: "Personal Information"]. My internet service went down on Thursday, July 30, 2026. Comcast had been performing work in my area throughout the prior week, and m
Question
Why am I still being charged for the NFL Network and Redzone when Xfinity is no longer offering it for viewing? Seems like theft. What is the status of those negotiations? Note: This comment was created from a merged conversation originally ti
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_qwb0d5 thank you for using the Xfinity Community Forums page to reach out today. Apologies for the miscommunication that occurred during your recent technician visit. I would like to grab some additional information from you and look into the no
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Formal Complaint Regarding Technician Visit – No Service Performed
Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic
Question