Xfinity Community Forum

Peacock activation issue

I have issue with peacock activation. It gives me error message “Xfinity account is already linked to another Peacock account." I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists. I tried using another peacock email address

Question

•

Xfinity Stream Website

5

0

U

Did this get fixed? I am having similar issues and cant get any help.

user_64b3hn

commented

17 hours ago

to the conversation:

0

M

Packet Loss, Jitter & Latency Issues

We are in a part of Baltimore County that just had Xfinity infrastructure installed. We jumped at the chance to get high-speed internet installed in our home and signed up for 1G service for 5 years. It's brand new provisioned EPON. It's proved to be terribly unreliable. We work from home and can ba

Question

user_w83ptw Thank you so much for stopping in for help with restoring your services. With a hold due to your balance, once a payment for the full past-due amount is posted to the account, the services should be restored automatically within 1 h

XfinityAmandaB

commented

17 hours ago

to the conversation:

0

2

U

Service not restored after paying outstanding balance

I have paid my overdue balance, as well as my current bill, but my service has not been restored. I paid my past due balance nearly 7 hours ago. When can I expect my service to be restored?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

17 hours ago

to the conversation:

0

U

Old Account Information --- How do I get Xfinity to Flush It?

When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h

Question

U

I have same error message. I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists. I tried using another peacock email address to link it on the Xfinity app and Xfinity website

user_g7spz5

commented

17 hours ago

to the conversation:

0

U

Not able to activate peacock.

Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_cfc5947 I had the peacock existing offer in my prior address. I moved to a new address but it gives me the message above when trying to activate peacock

Question

Hello user_dskout, thank you for your post. What methods have you tried to access your email? Are you using the xfinity.com page, the Xfinity app, or another method?

XfinityJeffB

replied

17 hours ago

to the conversation:

0

U

Not getting emails

All of a sudden, I’m not getting emails . I get a message that imap Comcast’s password is needed. I tried my Comcast and xfinity pe but none work

Question

@user_amrx3w We understand your frustration. The Forums Expert assisted in moving your post from the Customer Service board to the Digital Care Team board so it would reach the right team faster. Our team is equipped to assist with a wide range of is

XfinityEva

replied

17 hours ago

to the conversation:

0

U

Why can’t I get a supervisor? Why can’t I get competent help?

I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author

Question

Thank you for checking. Let's take a closer look together. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this wi

XfinityThomasA

replied

17 hours ago

to the conversation:

0

S

Upgrade to XB10 gateway

I am a current Xfinity customer with an internet plan- Gigabit. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let me know if I am eligib

Question

Got it, user_8e94a2! I can research the chat here and see if we can summarize the discussion. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Cli

XfinityDilary

replied

17 hours ago

to the conversation:

0

U

Live chat transcript

I would like a transcript of a chat with a live agent named Richard. This occurred 7/29/26 sometime between 9. - 11 am.

Question

U

I have Comast.net email My I Phone 16 Software version 26.6 I cannot see any of my Comcast email folders, I have all of the "Inbox" emails showing. Outgoing Mail Server SMTP Smtp.comcast.net Primary Server smt

user_2vgst4

commented

17 hours ago

to the conversation:

0

How to have my iPhone Mail App show my Xfinity emails and folders

I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.

Question

No problem at all, have you had the time to reach out to Assurance?

XfinityDuron

replied

17 hours ago

to the conversation:

0

U

Safe domain keeps going to spam

There's a certain domain that previously would come thru to our inbox, at some point something changed and now any emails from that domain are sent to spam. I've tried to create a filter rule, but that doesn't work either. The emails are important and time sensitive and keep getting lost in the 100s

Question

Hello user_dgv0uc, we are happy to assist you, and we will do our best; but please keep your information limited to direct message to protect your privacy. If you would, please send us a direct message with your full name and complete service a

XfinityJeffB

replied

17 hours ago

to the conversation:

0

Complaint against an agent

Who do i need to speak with to lodge a complaint about an xfinity agent. The agent was terribly unprofessional. I requested a service to be removed and had to restate my intent 4 or 5 times. The agent was too busy trying to up sale me instead of addressing my concern. Then the agent abruptly ended t

Question

S

I checked my son iPhone connection and he says it connects at intermittent times and usually in the morning he has the most trouble connecting. His connection is under the 5ghz connection speeds. Ran a speed test from his phone and the results of 490

Solawbuster

commented

17 hours ago

to the conversation:

0

1

S

Upgrade to XB10 gateway

I am a current Xfinity customer with an internet plan- Gigabit. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let me know if I am eligib

Question

We would need to have you reach out through Direct Message in order to get the ticket submitted for you, @user_qza33y. Please reach out and provide your full name and your full address. How to Send Us a Direct Message: Click “Sign In&rd

XfinityJeniece

replied

17 hours ago

to the conversation:

0

U

Pedestal cover wrong size

Pedestal cover too small. Needs larger cover. Wrong cover installed years ago. Cable are exposed.

Question

D

Since posting this (yesterday) I've received two phone calls from Xfinity where no one says anything and then they disconnect the call. Am i being bullied/gaslit by my ISP for posting? 😂

Divest_dissent

commented

17 hours ago

to the conversation:

0

D

Xumo resets constantly

Moved into an apartment and xfinity is the only game in town. I have their router and got their Xumo for streaming. Maybe a month in, this thing keeps restarting my tv. At first it will be with quite some time between restarts, but keeps speeding up until my tv is just blinking on and off. It's even

Question

U

I was given a lot of information about obtaining services, cost, process, with and without something’s and I just wanted to discuss with my spouse Reaching out to him so I wanted to give him the correct information so we can make an informed decision

user_8e94a2

replied

17 hours ago

to the conversation:

0

U

Live chat transcript

I would like a transcript of a chat with a live agent named Richard. This occurred 7/29/26 sometime between 9. - 11 am.

Question

U

Old Account Information --- How do I get Xfinity to Flush It?

When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h

Question

•

Customer Service

23

2

0

U

VOID THIS PENDING ORDER CLOSE ACCOUNT IMMEDIATELY

Void this pending order and close this account immediately

Question

•

Customer Service

7

0

U

@XfinityVictor what good would that do? Three employees said the same thing, in fact the last one confirmed it as he went to what he called the backend and answered my direct question. This was a lie. They are only intereste

user_dgv0uc

replied

17 hours ago

to the conversation:

0

Complaint against an agent

Who do i need to speak with to lodge a complaint about an xfinity agent. The agent was terribly unprofessional. I requested a service to be removed and had to restate my intent 4 or 5 times. The agent was too busy trying to up sale me instead of addressing my concern. Then the agent abruptly ended t

Question

Thank you for posting on our community forums, user_8e94a2. Unfortunately, we're not able to provide chat transcripts from here. My apologies. But we can help with any other service concerns. Why do you need the chat transcript?

XfinityDilary

commented

17 hours ago

to the conversation:

0

2

U

Live chat transcript

I would like a transcript of a chat with a live agent named Richard. This occurred 7/29/26 sometime between 9. - 11 am.

Question