Xfinity Community Forum

user_nm2vma Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about your closed account. We are here and happy to look into this to make sure everything is correct. In order to get started can you

XfinityJorge

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8 hours ago

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Terminated Internet Service But It's Still Active.

I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will

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ging4444 I would be pretty frustrated if I were in your shoes too. This is never something we want any of our family members to deal with. Let's pull up your account and come up with a resolution. Please send your full name and complete address via o

XfinityPeterH

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8 hours ago

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4k box frustration

After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box. I just installed it and it is not a 4k box. I am beyond frustrated. Between the hours on the phone and the two chats being told c

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Same issue here. It’s not all emails, but I have had some take over 24 hours to arrive. The lag has caused me to miss business meetings. A colleague who has Xfinity has experienced the same problem from the same sender. The sender’s emails sometimes

user_ep98ty

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8 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

Hello, @user_6xlp6w this FAQ may have the answers you need: I access my comcast.net email through a third-party email client. Can I continue to access through the third-party email client after I upgrade to Yahoo Mail?Yes. You will need to:

XfinityThomasC

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8 hours ago

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Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T

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Hello tnt3647! Thanks for visiting our Xfinity Forum regarding this email concern. My team is here to help. For troubleshooting purposes, are you attempting to access your email through this website https://connect.xfinity.com/appsuite/? Also

XfinityAmira

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8 hours ago

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No longer have access to my comcast.net email

Hello, I am trying to recover my old email address which has been moved to inactive. I have another account which is linked to it that I need a passcode for. My old email is: [Edited: "Personal Information"]

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Done thank you Must be 20 characters to update post.

user_h79ufe

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8 hours ago

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rated for 2000mb/s getting 20mb/s

I'm paying for gigabit internet, up to 2000mb/s, unlimited data. When testing at https://speedtest.xfinity.com/ I'm getting around 20-70mb/s, I have been testing randomly over the course of a few months. I'd like to schedule a technician visit to the home, but I don't see any way to do that and ever

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@MrReis Great question since we no longer support cable cards, depending on your plan the only way to make changes to it to our new simplified TV plans and next generation speed plans is if we add that $12.00 TV box code for the primary box codes. We

XfinityOrlandoM

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9 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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Terminated Internet Service But It's Still Active.

I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will

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Customer Service

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user_eoil3n Thank you for reaching out so we can answer your billing questions. We stop charging for service the date of the cancellation request. Any service dates that were paid for and unused will be credited back to the account to make sure you'r

XfinityEmilyB

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9 hours ago

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Cancellation/Last Bill

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled). Is this how we will actu

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Since you asked to let you know "if there's anything else I can help you with" ... I don't think it is right that I have to pay $12 per month for a CableCard that is supposed to have a $0 monthly fee. Can you find a way to eliminate the $12 monthly

MrReis

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9 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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I just cancelled with Comcast on 12/2/25. I have a bill that the Service Dates are 11/22/25 to 12/21/25. I called to see if they are going to pro-rate my bill to stop on 12/2. They informed me, NO. That I would have to pay the tota

user_eoil3n

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9 hours ago

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Cancellation/Last Bill

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled). Is this how we will actu

Question

@user_s9ztwk Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickl

XfinityDena

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9 hours ago

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Report a service outage

I would like to report an outage at our work. I do not have an account number

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there’s an outages since last night 12/3/2025 @7pm in Manteca Ca. Is xfinity aware of this?

user_s9ztwk

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9 hours ago

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Report a service outage

I would like to report an outage at our work. I do not have an account number

Question

I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my acc

lizzard1

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9 hours ago

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"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

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@XfinityDuron I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem

lizzard1

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9 hours ago

to the conversation:

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"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

Question

I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my acc

lizzard1

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9 hours ago

to the conversation:

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"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

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Audio muted for live music

When watching a show, the normal dialogue is ok but when live music is played it is very muted. If I change audio settings to stereo from Dolby it sounds louder but now I don’t have surround. What is the correct setting to fix this?

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X1

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user_3gbars That is a great question. Remotes are not purchesable due to them being free, so you might be seeing a charge for equipment such as the TV Boxes but not for remotes.

XfinityPeterH

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9 hours ago

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Remote

I pay $36 per month for remote rental, can I purchase my remotes

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Remote

I pay $36 per month for remote rental, can I purchase my remotes

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Customer Service

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user_nald7k Hello there! Thank you so much for using our Forums and for allowing our team to connect with you. I see we shared a link below to change the password, have you had the chance to use it?

XfinityJorge

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9 hours ago

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Change password

Change email password

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