Xfinity Community Forum

user_u93d1h We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Just to clarify, did you request a complete cancelation of your Xfinity services, or looking to tr

XfinityMartyR

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16 hours ago

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Xfinity Support

I called in on around Jan 30 to cancel my Xfinity account. My account is still not cancelled and I am receiving the payment over due bill emails. After that I called 2 more times and also chat with agent. Eveyone is saying standard answer "Nothing to worry", eveything will be settle down when your a

Question

user_t7ti6t - Thank you for sharing your feedback. We truly appreciate it. Our team is here to support you every step of the way. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the de

XfinityThomasA

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16 hours ago

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down cable wire

I have a cable wire across my driveway. I have been calling for days now and nothing. I need to at least get my car out. Can I drive over it?

Question

user_r9lt4l, Hi there! Thanks for reaching out. We can help with that. To check your billing due date, locate the first page of your bill statement where the due date is displayed at the top. This page also shows the dates of service for which you ar

XfinityGabriel

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16 hours ago

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My bill

What is amount due in February

Question

To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfi

XfinityMatthew

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16 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

Question

It definitely is not normal or accepted practice. We send the pricing approvals for that reason. But we can certain also look into the agent and interaction with them for any behaviors that go against policy. Please send us a direct message with your

XfinityMatthew

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16 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

Question

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I am having the same issue and google just told me the same thing but i cannot find anywhere in my Xfinity account or yahoo this "third party access or allow apps that use less secure signin". Where is that? [Edited: All Caps]

user_12pi8h

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16 hours ago

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Migration to yahoo is a NIGHTMARE

I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r

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Same has been happening for me since mid-February 2026 (could have been earlier). And I constantly get the maintenance general statement when I check the support section. "Based on reports from February 23....March, 2026, there are active, widespread

user_275f55

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16 hours ago

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Ongoing intermittent internet outages despite good speeds – need escalation

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi

Question

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Thank you. Tech is on the way and we'll start racking up those failed home visits.

WorksOnMyMachine

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16 hours ago

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Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes

Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D

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My bill

What is amount due in February

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Devices

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So, I called again this morning, your representative said they made a technician appointment for today between 12-2. I just called again and was told that was incorrect. It could be as late at 11:30. It is a 5 minute job. Send a lineman

user_t7ti6t

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16 hours ago

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down cable wire

I have a cable wire across my driveway. I have been calling for days now and nothing. I need to at least get my car out. Can I drive over it?

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I worked with someone from the retention team. After adding everything back in I am now laying $45 more a month. The person from the retention team said a supervisor would be calling. I have not gotten a call back. Several of you told me this would b

Ray11707

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16 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

Question

Good afternoon user_fr4y3q. I can assure you this is not the experience we want you to have. I will be more than happy to locate your account, and to review this further. I will need some additional information. If you could send our team a dir

XfinityJon

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16 hours ago

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Lied to by Retention team with lower rate - Duplicate account

On January 8th, I called Xfinity Billing to ask if they would match an offer from a competitor who were offering me $50/mo for 1gig internet and $200 to switch. I am an existing Xfinity customer, and while I have a lot of complaints about the service, I would prefer not to setup a new network. The a

Question

user_z2z7ni Hi there! Thanks for taking the time to rewach out to us. Our team is happy to help. Are you having troubles signing in?

XfinityAirelle

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16 hours ago

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Cannot Access Email [Edited]

why can i not access my email

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Hey @user_h3c01a are you now able to sign in to your email? If not, could you check out @Latoque questions above and tell us more about what is going on?

XfinityEva

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16 hours ago

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Can't get into my Email [Edited]

I can’t get into my email

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Xfinity Support

I called in on around Jan 30 to cancel my Xfinity account. My account is still not cancelled and I am receiving the payment over due bill emails. After that I called 2 more times and also chat with agent. Eveyone is saying standard answer "Nothing to worry", eveything will be settle down when your a

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Customer Service

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So when they mark it and it goes through my construction area, what do i need to do to schedule an xfinity person to get an estimate for moving the line?

user_5tx5qf

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16 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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This seems similar to my issue. The Xfinity Retention team opened a second account in my name without telling me with a promotional rate applied, then disconnected it a month later, also without telling me. I am now paying nearly 3x as much as I agre

user_fr4y3q

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16 hours ago

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Account..S?

I have 2 Xfinity accounts as of a few days ago, and the same day I ended up with a credit on an account and now my phone is suspended???? Make any of this make sense please.

Question

Hello, the instructions to send you a direct message aren’t working. They bring me to past conversations.

SpecK1

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16 hours ago

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Billing increased during locked in rate

Hello, my past two billing cycles increased but I am in a locked in rate. I’ve spoken to 3 different people. First person was supposed to issue a credit and fix the billing. Second billing came out no credit, billing amount still wrong. Called again. Rep issued a partial credit and transferred me to

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Lied to by Retention team with lower rate - Duplicate account

On January 8th, I called Xfinity Billing to ask if they would match an offer from a competitor who were offering me $50/mo for 1gig internet and $200 to switch. I am an existing Xfinity customer, and while I have a lot of complaints about the service, I would prefer not to setup a new network. The a

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Billing

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Hello @Ray11707 Thanks for reaching out. I am sorry to hear you were told to approve the new deal that made changes in price you did not wish to make. As a point of clarification we more than likely have no way to get back to a grandfathered plan, we

XfinityMatthew

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16 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

Question