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@angelsix Thanks for reaching back out, in regards to your question on the Xfinity e-mail migration to Yahoo, When your account is eligible for the migration you will get a notification letting you know you can process the migration if you like. http
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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Hi there @user_td2j1k Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message. ' How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Account provisioning discrepancy – 1000/300 vs. 1000/1000 FDX
I need assistance with an account-level Internet provisioning issue following an XB10/DOCSIS 4 equipment change. My authenticated Xfinity account shows 1 Gig download / 1 Gig upload as my “Current Plan,” but my actual service and account provisioning remain approximately 1000/300. There was also an
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Customer Service
Keep One, Cancel the Other
I receive automatic payment text for both addresses. When I log into my account, it only shows one. Regardless, I need to cancel one, but the one I need to cancel does not show up when I login to my Xfinity account.
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Sign-In and Account Management
@user_lh5p6p Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Xfinity voice services, can you give us a little more detail on what's not working with your voice line?
Phone line still but working after a 100.00 technician came out
I paid 100 for a technician to come out my phone still not working. Port department put me on hold
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govolsdwl Hi there. If the Xfinity Stream app accepts your Xfinity ID but only displays free channels, it may not be recognizing your paid TV subscription or in-home network. Please confirm the Fire TV Stick is connected to your
Streaming on fire stick only showing default channels. On the home network.
I’d put this in your post: Xfinity Stream on Fire TV is authenticating my Xfinity ID, but it is only showing the free streaming channels. I am an Xfinity TV subscriber and my paid TV lineup and premium channels are missing. This happens on a brand-new Fire TV Stick 4K. Please check my TV entitlement
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Calling in to our Xfinity Mobile Care team may be a quicker resolution in this case. But if that is not helpful or you'd rather work with us then we can always escalate this for you.
Transfer unactivated esim
I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it.
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@XfinityMatthew hi, what if my old phone no longer works, should I call support?
Transfer unactivated esim
I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it.
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It has not been resolved. The maintenance crew did not show and fix the issue. This is twice a technician has come out, said the same thing and twice the maintenance crew did not show or fix. I don’t understand why this cycle continues and someone at
Supervisor
We have an ongoing issue with our internet speed (5% of plan speed) and cable TV pixelation. A tech was scheduled to visit on 8-18-2026 3-5pm. I took off work for half a day. Tech was late. He said the issue was at the street and another crew would have to fix. It was not fixed. Issues are not resol
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Thank you for reaching out @user_38olmd I can only imagine how frustrated you must fell. WE would be happy to look into any open tickets and provide any information we can once we can verify they account. Please send us a DM with your full name and
Double Billing for 2 years
I've been charged twice per month for almost 2 years and would like to get a refund. I call the 1/800 number and just keep getting the run around. Can someone from Xfinity please call me to discuss? Thank you.
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Hi there and welcome to Comcast @sjpitz099. Are you talking about adds on the live channels or are you streaming like Netflix, Peacock?
advertising and promotions
As much as I pay for cable service, I should not have to have intrusive ads and promotions on my screen during programs.
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Cancel TV service leave Internet
want to remove Xfinity TV but keep my internet. What will my new monthly price be?
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Customer Service
user_x9bv1y Thanks so much for reaching out to let us know about the issue! If you suspect you are the victim of identity theft you can report it at the following link https://www.xfinity.com/idtheftclaimform.
Identity theft
Since getting signed up with xfinity mobile I've had my identity stolen. As soon as I activated my phone I started getting emails from banks, thanking me for applying for accounts that I never applied for. Not only did they apply for bank accounts but also for a car loan and a freaking mortgage with
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Hi. My wife's Samsung Galaxy A16 5G phone was having the same problem. I have an identical phone and the VM app is working fine. Here's how I fixed hers. Open the phone app, click on the vertical three dots, tap on Settings, tap on
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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Move modem to a different room
I need to move my modem to a different room. Can I do this myself?
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Your Home Network
@user_w4pxit We do not have any other information then what you are seeing as well. When the teams on the ground update for a ETA then we would see the same thing as you. I understand the need to plan. I sincerely apologize we would not have any othe
Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
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user_6ec9ph Hi there! Our team is happy to help with your request. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - C
XfinityAirelle
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Keep One, Cancel the Other
I receive automatic payment text for both addresses. When I log into my account, it only shows one. Regardless, I need to cancel one, but the one I need to cancel does not show up when I login to my Xfinity account.
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