Xfinity Community Forum

Hey @user_qmvway , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your speed.. I would be more than happy to offer my assistance looking into this further fo

XfinityJanelle

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12 hours ago

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Provisioning Bottleneck

I am subscribed to the 1200 Mbps Gigabit Extra tier in a Next-Gen upgrade market. I own a Netgear Nighthawk CM2050V. The modem is successfully updated to firmware version V10.01.03, which supports the Next-Gen mid-split speeds. However, my speeds are hard-capped at 400 Mbps down and 30 Mbps up. It a

Question

user_55g2j3 Hi there! I understand you are looking for a new deal and our team is here happy to help you explore all of your options. Have you checked this site https://www.xfinity.com/planbuilder ? If not make sure you are logged in to see the deals

XfinityJorge

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12 hours ago

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Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

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Unfortunately I’m not able to access the link provided (https://www.xfinity.com/getstarted) I’m redirected to a screen that says: This information doesn't match our records Try again or contact us and one of our agents will be happy to help you.

user_h8nz0m

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12 hours ago

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Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil

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Refund status - still not received

Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you! Account number: [Edited: Personal Information] Refund request Closed Ticket Number: [Edited: Personal Information] Ticket Created: 7/

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Remove unlimited internet plan

I'd like to remove the $30 unlimited internet plan option.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

Question

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Slow wifi

Disgusted with the slow speed of WiFi. I understand the “up to 300mpbs”, but is 1-5% of service speed acceptable? This after constantly rebooting and restarting the Gateway since initiation of service. Technician coming Monday We shall see…

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Your Home Network

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user_3s8gqk, Hi there! Thanks for reaching out. I can certainly understand the concern with personal circumstances that require you to return home. We wish you all the best and safe travels. We can certainly help with your request. I appreciate you a

XfinityGabriel

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12 hours ago

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Cancel my service

Hi Team, I am returning back to my home country due to some personal issues. I have returned the device in Xfinity store. Now i want to cancel my internet service. Could you help me with that. Thanks

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Account ownership change to roommate

I’m moving out and would like for my roommate to become the owner of this account. I can’t find any way to transfer ownership to him.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

Question

Hi user_arneo2! We appreciate you taking the time to reach out on our Xfinity Forum. I'm sorry to hear about the difficulties you're experiencing trying to purchase/activate NOW Internet service again. My team would be more than happy to see how we c

XfinityAmira

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12 hours ago

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NOW Internet Account Conflict – Open Order Preventing Service Activation

Dear NOW Internet Support, I am contacting you regarding an account issue that is preventing me from accessing and activating my NOW Internet service. I previously used NOW Internet at this address last year and would like to use the service again this year. On August 13, I attempted to delete my pr

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Have not received 2 prepaid gift cards

We purchased 2 iPads and a watch on April 21, 2026. Were told we would receive them after 90 days. They still have not arrived.

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Devices

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Greetings @user_6le5hb, and thanks for posting your issue to the community forums, and thank you @EG for moving the post, so we would be able to respond, I hope you are both having a good Saturday so far. I am sorry to hear about the issues with the

XfinityJeff

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12 hours ago

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

Question

user_k6mdoa We can understand why you’re frustrated, especially as a new customer dealing with both an account access issue and no working internet at the same time. Having to repeat the same information while you’re still w

XfinityAirelle

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12 hours ago

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Stuck in a backend loop

I’m a new user who has no internet and no access to my account the fact that you guys have this backend issue and no one is really working on fixing it is ridiculous. I see how many people have the same problem and why do I have to explain myself 100 times to get anything done?. Just fix it or gin p

Question

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it creates a ticke

EG

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12 hours ago

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Extremely slow link speed (54Mbits/s) on Linux laptop with 2Gig plan

Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload

Question

@user_k4se10 @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th

EG

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12 hours ago

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Consistent DOCSIS internet interruptions occurring daily

Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br

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Thank you for the reply. This has been done.

user_y1fgah

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12 hours ago

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xfinity support

⭐ 1 Star — Extremely frustrating experience from installation through billing Our experience with Xfinity has been one problem after another, and unfortunately, almost every issue could have been avoided with better communication and competent customer service. During the initial installation, the f

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Provisioning Bottleneck

I am subscribed to the 1200 Mbps Gigabit Extra tier in a Next-Gen upgrade market. I own a Netgear Nighthawk CM2050V. The modem is successfully updated to firmware version V10.01.03, which supports the Next-Gen mid-split speeds. However, my speeds are hard-capped at 400 Mbps down and 30 Mbps up. It a

Question

Hello @user_y1fgah, thank you for taking the time to leave a post. We sincerely apologize for the challenges you've encountered, from the installation concerns and conflicting information about your equipment to the time spent working with support an

XfinityMarshante

commented

12 hours ago

to the conversation:

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xfinity support

⭐ 1 Star — Extremely frustrating experience from installation through billing Our experience with Xfinity has been one problem after another, and unfortunately, almost every issue could have been avoided with better communication and competent customer service. During the initial installation, the f

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

NOW Internet Account Conflict – Open Order Preventing Service Activation

Dear NOW Internet Support, I am contacting you regarding an account issue that is preventing me from accessing and activating my NOW Internet service. I previously used NOW Internet at this address last year and would like to use the service again this year. On August 13, I attempted to delete my pr

Question