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Right now our 1 Gig upload is 100. If you want to stay at 300 you would need to keep your legacy Gigabit service.
Customer since 2014: best 2 Gig 5-year price for an existing customer?
I'm on legacy Gigabit in Santa Fe, NM. My promo ended and my bill went from $56.67 to $99. I work from home and need upload speed, so I want 2 Gig. Chat offered 2 Gig at $85/mo on the 5-year guarantee. I have a disconnect scheduled for Nov 22. Is there any better 2 Gig 5-year offer for my account, i
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how to remove a contact from a group
I need to remove a contact from a group I created. The contact does not have time to be a part of the group and so does not want to receive emails about it any longer. Can you help?
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@user_g29l3k Great question!
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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We recently moved and are new to Xfinity. We had been streaming with Verizon and Hulu but Verizon is not available here so we are using Xfinity, my question is do I need to continue with HULU or can I cancel it? My main concern is loss of local chane
Streaming
I’m having an issue with my TV subscription authentication through NBCUniversal. I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I re
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Can't sign in to Xfinity app
I'm trying to get internet at my house. I made an account last night and bought an internet plan, got an order confirmation email and everything. When I try to sign in to the app it tells me "Access not Authorized".
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Sign-In and Account Management
It affects all my devices. Phone meta quest and Linux PC. Is just evident in my meta queste since I need fast ping for shooter games.
High jitter
Hi have jitter of more than 40ms and ping to my router of also do 40ms. Can't play anymore due to latency. Suggestions?
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Thank you @EG for moving this over, so we can assist more efficiently. Hello @user_h1ydic, Thank you for reaching out to us here on Xfinity Forums about the EFT Processor Declined error you’re experiencing with Plaid. I know how
Xfinity Plaid Declined Bank Account
This is the message from their processor, it has nothing to do with my bank. "EFT Processor Decline. Customer notified bank not to accept these transactions." My bank have a different processor and they said payments withdraw never came to my account. We know what yall are doing and it is not cool.
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Thanks. If I switch to the 1 Gig 5-year plan instead, what upload speed will my CODA56 get in my next-gen area: about 100, or about 300 like I get now on legacy Gigabit?
Customer since 2014: best 2 Gig 5-year price for an existing customer?
I'm on legacy Gigabit in Santa Fe, NM. My promo ended and my bill went from $56.67 to $99. I work from home and need upload speed, so I want 2 Gig. Chat offered 2 Gig at $85/mo on the 5-year guarantee. I have a disconnect scheduled for Nov 22. Is there any better 2 Gig 5-year offer for my account, i
Question
Same issue here amazon fire tv stick 4k select
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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my internet only bill is $110
Why is xfinity so expensive? I am thinking of finding an alternative, anyone has suggestion?
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Billing
@user_elkk5u @XfinityRichard Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
recurring, intermittent internet service interruptions
I am experiencing recurring, intermittent internet service interruptions that have been happening for approximately two months. The interruptions are random and affect all devices in my home simultaneously, including multiple laptops and mobile phones. For example, when I am on a video call or watch
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Persistent Latency Spikes for 5+ Weeks — 4 Gateways Replaced, Multiple Tech Visits — Requesting Network Maintenance Escalation
Hello Xfinity Support, I'm posting here because I've been dealing with severe intermittent latency spikes and connection instability for over five weeks, and multiple technician visits and equipment replacements have failed to resolve the issue. I'm hoping someone from the Xfinity support team can h
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Your Home Network
user_edetwc Gotcha! Thank you so much for the details. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if n
Wifi suddenly went down, and upon doing the reset, the router won’t turn back on (no lights)
I was playing some games with my friends last night, and suddenly they cut out and the wifi connected to my phone and PlayStation suddenly went offline. I went over to the router and the light was a different color than normal (don’t recall which). I followed the steps the app was telling me; checki
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Hi user_3fxfoi! Thanks for reaching out on our Xfinity Forum, and I am sorry to hear you're also running into this issue with adding an authorized user to your account. Please know that my team is here to help! Just to confirm, you are s
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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@user_ye1v8y Isn't the gateway included in the price of the package ? Or do you buy the device outright ?
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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Accepted Solution
I am happy we were able to work together to get the services into a comfortable spot for the household with a new package, @Cjl002b! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have
Switch to internet only
Having tv is costing way to much and no one uses it would really prefer to swap to internet only
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user_3sr7nw Hi there! Thank you so much for using our Forums and for taking the time to reach out to us. Our team is here happy to review the account to see how we can help you get connected again and clear any concerns about the balance. Please send
Incorrect information given to me about past due amount
On 11/04/2026 your chat agent Kanchan explicitly told me the minimum to resume service was $136.82. I agreed to pay it, but then the agent immediately changed the story and tried to get me to pay the full $318.11. I have the $136.82 ready today. Please explain why I was told this amount if it won't
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Do I have a past do acct
user_2dfdz9
commented
15 hours ago
to the conversation:
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My bill
I'm over paid on my bill
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