Xfinity Community Forum

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Calling customer service was a big waste of time too. This is very frustrating. Xfinity needs to fix and give us a whole week of Britbox since 3 days in still not working.

user_03103c

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8 hours ago

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K

Britbox is supposed to be free this week on xfinity.................but it isn't.

According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on

Question

U

The favorite channel function is gone with the update on iPhone. It’s now useless and takes way to much time to scroll through 100 channels when favorites chose the ones you watched. Praying the TVs don’t update. Please fix this xfinity. No use to ev

user_8m2x50

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8 hours ago

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U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

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U

This new design of Xfinity Stream is terrible. My complaint list is too long. Who designed this? And why change? Can we switch back to the old version?

user_dgll22

commented

8 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

I for one hate the new format. I’m not interested to scrolling through hundreds of channels just to locate the 10 to 15 I watch. Do us all a favor and bring back the old format.

user_2wlmuf

commented

8 hours ago

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U

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

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I got the email. It is inexplicable. Why doesn't it explain how to remove the old modem from your account. Wasting my time. And they wonder why we hate them.

user_2ffi4z

commented

8 hours ago

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[Action needed] Move your Xfinity service to your supported modem

I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your

Question

Thanks for those details Ztruker3301, and I hope everything went well with your move, Richard! Have you had a chance to check on this, and what is the status?

XfinityJeniece

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8 hours ago

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Z

Access Apache web server running on a Windows 7 computer on a Xfinity network in my home

This worked fine until I moved to Colorado and ended up with Xfinity. I can connect via the internal IP address from other computers on my home network but I can't connect from computers that connect using a name I own on a DNS provider that ties the name to the IP address Xfinity assigns to the web

Question

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So we have established a problem with “update” What is xfinity doing to fix it? Does xfinity follow this forum? 11/11/26

user_21vbj6

commented

8 hours ago

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U

Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

Question

G

Okay got it, can you or someone please help me through this process?

Goodlux

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8 hours ago

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G

how to switch to NOW Internet and have continuous internet

Am currently an Xfinity Internet Platinum plan customer. I want to switch to NOW Internet. Do not want to lose service to switch. I do not want my internet to be taken away the day I cancel as it will take time to set up NOW. I want to cancel PLATINUM, sign up at NOW, receive NOW hardware and activa

Question

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Missing $306.03 Refund After Repeated Calls and Failed Resolution

I am requesting immediate escalation regarding a $306.03 refund that I have been attempting to resolve for several months. My service was supposed to be disconnected in March or April 2026, but Xfinity continued billing my account through automatic payments. I was subsequently advised that a refund

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Billing

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U

We’ve lost many features and the functionality is compromising the whole watching experience. Are we going to get a credit for loss of the services we were previously provided with? I’m finding other places to watch things. On my iPad it’s just not w

user_gmeag0

commented

8 hours ago

to the conversation:

1

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

Question

U

Same. No scheduled tab, no red dots, and unable to record programs from mobile app. The new app is too “busy” and difficult to navigate. Hope they either fix it or go back to previous version.

user_tylyag

commented

8 hours ago

to the conversation:

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U

Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

Question

U

Same issue. Moved mine directly next to router and still won’t connect.

user_qcm9x2

commented

8 hours ago

to the conversation:

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U

Xfinity gateway not connecting to PS5

I have restarted my modem twice and tried to connect to it on my ps5 countless times and keep getting an error about not being able to obtain an IP address. In the xfinity app it says my console is connected despite there being no connection. I am maybe 20 ft from the router.

Question

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Agree 100%. I prefer the old Xfinity Stream TV Guide. This change may be the change that helps in deciding whether to close my account and go with Verizon.

user_2wlmuf

commented

8 hours ago

to the conversation:

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U

Bring back Favorite Channels in App

The new Xfinity App doesn’t have the option to see your favorite channels anymore! Please bring this feature back! I really don’t want to see all 100+ channels when in reality I watch about 20, thus had my guide to see what I wanted. Why remove this feature?

Question

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Why does my show stop when I open Ig?

I’m watching a show on AirPlay and it stops every time I go to Instagram or click on a video on my phone if I’m on Threads. Then, when I press play, sometimes it goes back to the beginning of the recording. It didn’t do this before. Is this happening to anybody else?

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Xfinity Stream Website

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@user_8kkeho you're lucky you haven't had to change over to the new stream app. Unfortunately I didn't have that option. The app automatically kicked me out of both mobile devices, required me to sign in again, and now stuck with this awful u

user_kroekb

replied

8 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

S

Not a good move Xfinity!

Why in the world would you make an app harder to use. I really only use the app in my bedroom to watch my DVR'd shows. I actually had to call in last night to try and figure out how in the world to use it. While I waited, I actually got to the show I wanted to watch. They took something that was so

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Xfinity Stream Website

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U

Why have they made these changes to the Stream app? It worked great before and now it is unusable. Please go back to the previous version of the app. PLEASE!!

user_8ppyev

replied

8 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

Thank you for letting us know you're running into similar issues with the newest update of the app user_naiyvv. Your feedback goes a long way in helping us improve and our teams are actively working on addressing this feedback in a future update. Ple

XfinitySeth

replied

8 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Channel find search is misding

I cannot find a way to search for networks or specific channels in the new app. I used to go into live TV and use the “find” and type in CBS, Hallmark, or similar, and it would pop up with those channels. It appears that this functionality has been removed if anyone has found it please post and let

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Xfinity Stream App

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RDutch2, thank you for reaching out and creating a new post. I understand you recently switched to wireless boxes, and you noticed some issues soon after. Primarily, you are having some recording conflicts when completing multiple recordings. After y

XfinityVianney

commented

8 hours ago

to the conversation:

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2

Wireless Xi box - DVR recording conflicts

A few months back I switched out our two Xfinity TV boxes for two wireless Xi boxes. Now I am finding I have multiple 'recording conflict' issues when scheduling recordings. I generally am scheduling less than 3 shows at a time, and my usage is only at 15%. Is this an issue with the wireless boxes?

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