Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (461.3K)
@Again thanks for the reply. It seemed to go through the steps till I got to entering a mobile number. Oh well, more Comcast/Xfinity [Edited: "Language"] to make everything extra complicated and impossible to get a real answer.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
Question
Bring back local stations
I would like to say I’d love to have my local CBS back and without extra charges
Question
•
Channels and Programming
@user_irv6k7 If you haven't received an invitation to migrate your @comcast.net email how did you move it? You shouldn't have an @yahoo.com email for your comcast.net email. Are you forwarding your @comcast.net email to a newly made @y
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
@SammyS56 I only have one cell phone but want a secondary email address. I sent the invitation to a Gmail account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
Question
I completely get how frustrating it is when those local channels aren't showing up pnt02. Double-check that your Samsung TV is connected to your primary in-home Xfinity Wi-Fi rather than a guest network or a hotspot.
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
Question
Srieger, hello there and thanks for reaching out. I completely understand the need of getting those activated. Have you tried using another browser and device?
Unable to Activate Disney+/Hulu
I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.
Question
Streaming with the main television and cable box is a joke.
Trying to watch Paramount + or HBO/Max is a waste of time. All it does is freezes and continues buffering. This only happens on our main large screen livingroom television that is hooked up to the xfinity cable box. We don't have this problem on 3 other small Roku televisions we have. Maybe switchin
Question
•
Xfinity Stream App
@user_qerbm5, please keep in mind that posting private information is against the Xfinity Forum Acceptable Use Policy. Please send us a direct message following the instructions above. For an example of how to send us a Direct Message, check out this
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
Question
I will just go to my local Xfinity store in person, cancel the services I wish to remove and see if they can honor the offer that was made over the phone to me for Internet. If not, I will seriously consider switching to ATT. I hate to do that
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
Question
Hello @user_n53b45 and thanks for reaching out on our Xfinity Community Forums with your concern. We're here to help! 😀Can you please tell us when you made the update to the account, and on what platform you're attempting to watch Peacock? (Streami
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
Question
We appreciate the feedback on the membership program.
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
Question
Notice, the perks are designed to get us to spend more $$ at Xfinity. What a crock!~
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
Question
The so called perks are absolutely garbage!
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
Question
user_1464vu, hello there. I understand your frustrations. There are many ways to reach us and since you're here, I'd like to take a look and explain things for you. One of the most common misunderstandings we receive is the concerns for payment due a
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
Question
@user_npg01d thanks for taking the time to post our Xfinity Forums! I'd like to do everything I can to help with getting access to the Admin Tool. Here are some instructions on how to Allow Xfinity WiFi Gateway Admin Tool online access using the Xfin
Enable admin portal on XB6 gateway
I need to enable the admin portal on my gateway so I can manage port forwarding for my home network. When I plug a PC into the modem and go to http://10.0.0.1/ I get the message "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please d
Question
Hello, sorry for the delay. My name is [Edited - Private information] Service address: [Edited - Private Information] I am currently on the phone with one of the Xfinity reps, I was initially given a "shadow offer", hung up on, called back and now
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
Question
Good evening @user_f4rqme, and thank you for reaching out to us on our Community Forums. We’d be happy to assist you with reviewing your account and confirming that your service has been canceled. To get started, please send us a Direc
Confirm Disconnect of ssrvice
I had a chat on Saturday where they confirmed they had canceled my services. I never received a confirmation call or email my account still shows active services. Can someone please confirm if this went through and if not cancel all my active services?
Question
Confirm Disconnect of ssrvice
I had a chat on Saturday where they confirmed they had canceled my services. I never received a confirmation call or email my account still shows active services. Can someone please confirm if this went through and if not cancel all my active services?
Question
•
Customer Service
@user_qr69hu Thanks for reaching out to us regarding your Peacock subscription. I would be more than happy to assist you today. You can follow this link to activate your Peacock subscription: Activate Peacock Premium from an Xfinity or NOW promotiona
XfinityCarolyn
commented
15 hours ago
to the conversation:
0
0
Peacock subscription not working
Hello I signed up for xfinity with peacock included and I am unable to log into peacock without buying a subscription
Question