Xfinity Community Forum

@user_eqyry1 Thanks for reaching out to us, if you're on a plan with the 20 hours of cloud DVR storage and do not have a physical DVR the recordings are all recorded to the cloud. If you have the DVR subscription of $10 or the premium DVR service of

XfinityOrlandoM

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1 day ago

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Cloud DVR

When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?

Question

Hello @Buzz-Kill Sorry to hear the phones were not unlocked properly. We would be happy to check into the account for you and see what is happening with those requests. If you could please send us a direct message with your full name and the service

XfinityMatthew

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1 day ago

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Repeated Failure to Unlock Eligible iPhones – Request for Immediate Resolution

Dear Xfinity Mobile Support, I am contacting you regarding three BYOD iPhones on my Xfinity Mobile account that I need unlocked. These include my current device, my wife’s device, and my previous iPhone. All phones are fully paid, have been active on your network well beyond 60 days, and my account

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Xfinity Support

I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C

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Customer Service

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Xfinity Support

I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C

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Customer Service

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Greetings, @Yqzb5642! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for as

XfinityJamesC

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1 day ago

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HBO max

I want to delete my subscription to HBO max

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HBO max

I want to delete my subscription to HBO max

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Customer Service

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Greetings, @user_9h4eqb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your upcoming move. You have definitely come to the right pla

XfinityJamesC

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1 day ago

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Move

I’d like to cancel my move I’m staying at current location

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 day ago

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Move

I’d like to cancel my move I’m staying at current location

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@EG: You wrote: "This is another change that the newer firmware has: https://www.xfinity.com/support/articles/admin-tool-access " Thinking back about the order in which I initially set up the Xfinity gateway, I think I logged into admin usi

user_vbw5mw

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1 day ago

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

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Yes, I am having the same issue! I can't retrieve my security code on my landline because the phone doesn't ring and my Xfinity voicemail only captures the last 2 digits of the code. What can be done to fix this?

user_8tz4wa

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1 day ago

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Verification phone calls from businesses with a number code going directly to voicemail.

With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i

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Move

I’d like to cancel my move I’m staying at current location

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Customer Service

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Thanks so much for taking the time to reach out to Xfinity Support @user_t0gbau! We're so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. Are you unable to log int

XfinityArmand

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1 day ago

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Opal

How do I get into my email

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xb8 modem

My modem was recently upgraded by Comcast as I had been contracted for 2GB internet, but the modem was not capable of delivering it. Now I have an XB8 modem, and have confirmed 2GB service on the Comcast side of the modem. The problem is that the ethernet ports on the modem are 1GB ports, so if I am

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Your Home Network

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My app stopped working about 3 weeks back, uninstalled and then I could not re-install. I kept getting some error that was nowhere on the web. Finally dug into it today and I had to allow traffic to a site classified as an Advertisement site in my fi

Tlr71

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1 day ago

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Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

Question

I did this but still see no solution, sent you my information. Email does not work on iphone via wifi

shelty

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1 day ago

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Error message from Iphone 14 will not allow Comcast email to load on wifi

There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail. When I am at home and using Comcast they emails load no problem on the iPhone. It is when I am aware from home and using the wifi I get a message stating t

Question

This is another change that the newer firmware has; https://www.xfinity.com/support/articles/admin-tool-access

EG

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1 day ago

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

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@EG: The default wifi pass-key DOES work for Admin login. (Even though I'd changed the wifi pass-key so its default value should no longer allow wifi access). I guess this confirms the reports of the recent firmware update. Thanks for that tip

user_vbw5mw

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1 day ago

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

Question

Daboyzpop Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your connection. You are correct, Port 4 is the correct port for Bridge Mode, and should be working. If you are still experiencing issues, I'd be happy to help yo

XfinityKassie

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1 day ago

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Port connection to XB8-T for external router

Question on which port to use for connecting an external router to my XB8-T modem/router... I am using my XB8-T in Bridge mode with an external Gryphon router and have done so for several years. I connect the Gryphon router to the XB8-T via Port 4, as per the provided instructions. Very early Monday

Question

@user_ul5cjx @XfinityArmand Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub

EG

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1 day ago

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Can’t connect my ps5

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Activate mobile line

Please activate my mobile line

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Network

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