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You understand, right, that rewards selling out is one thing, but being unable to access them in the first place and thus not even having a chance to get the rewards is another thing.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Thanks for the promot reply. I have had a couple of issues with internet last week that got resolved after rebooting the modem, I cannot tell if they are related to this.
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
Question
user_myzznu My team isn't able to make payments, but we can check your account to see why you're not able to make anymore payments. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) i
Service suspended
I put $97 on my bill yesterday and I have the rest of the $80 towards my bill to make it $169 but it will not accept my payment of $80. How can I pay the rest of my bill off?
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A rendering error occurred: Cannot read properties of null (reading 'fields'). still occurring 5 days later with the Member Benefits. No valid response from your AI customer service bot. It looks like the change to yahoo email and some other
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
my phone should’ve never been shut off. It took me from 10 o’clock in the morning till 10 o’clock at night to try to figure this out I went to the Comcast Xfinity Department at the store and the lady on the Comcast Moble billing. Department was on th
My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was
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I was on a payment plan Paid They shut my service off and on three times today I had technicians telling me my phone was gonna be restored and then it wasn’t Restored then it wasn’t restored and then I was rerouted 25 times today from technicians tel
My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was
Question
To properly assist you, we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top ri
Request to remove collection account
I paid an account that was in collections in full. The account showed a balance of $234 which I paid in full in person last month. Is there any way this could be removed from my credit report? Please and thank you! [Edited: "Personal Information”]
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user_p6w7ps My team can help. Are you currently experiencing any service issues due to this or no?
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
Question
No internet for 3 days
There was a planned outage on Thursday night for network improvements, and ever since then, I have had no service. I tried calling Xfinity, but I haven’t been able to speak with a live representative because the outage is still ongoing. The only information provided in the outage message is that the
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Your Home Network
Xfinity is a ripoff. It’s so overpriced and they won’t negotiate
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
Question
On the link in reply I got - I saw a long list of question links and a QR code and all I wanted was a phone number to a live person and at the top of the reply. Customer service is a lost art. First, I despise being presented with "solutions" with
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was
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Billing
Always a scam with xfinity
Tired of them changing what I get and don’t get. I had channels included that I paid for but then they decided to take away and need to pay more to have them back. I am so tired of the xfinity scam. Shopping for new provider. Can’t wait to be done with this company that at one time was about taking
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Channels and Programming
Thank you so much for reaching out to us here and for bringing this to our attention @user_q7ugcf. Sorry to hear about your experience on the phone and that you were given a number that did not work when trying to report something so serious, you've
Reckless, driving. Bad customer service over phone
I called the customer service line to file a complain about a reckless driver who was driving and Vancouver, Washington at 8:45 A.M. truck number 2337 or number 620 and I let the customer service person know that this guy was texting and driving and that he needed to be retrained. But they gave me a
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Disappointing Customer Service
I needed a device unlocked as I am traveling outside of USA. Xfinity would not unlock it until I paid off the balance for the device. I was not told that I would loose the monthly device credit for the device if I pay the balance. After I noticed missing credit, I chatted with Xfinity customer care
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Plan
No service in a full service map
We live in a neighborhood called Kemmer Ridge in Beaverton Oregon. It’s listed as having full coverage on all services. Yet, we have literally no service. Phones show 5g-1 bar and we cannot take phone calls at all. We just upgraded our phones before moving as well, so locked into 3 years without buy
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Network
We're here to help and happy to do so. Can we assist you with any other questions or concerns?
Autopay/Paperless Discount
Hello, I just signed up and got Xfinity Internet installed at my house. I signed up in-store and opted for autopay/paperless to get the discount. I do not see the discount applied to my account. Since I signed up with autopay do I still need to wait 45 days for the discount to apply? Thanks
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An update for anyone else considering the Now service or in a similar situation. In the end, I received no resolution to my issue. Made it as far as to a corporate customer support escalation and they were of no help either. All representatives po
user_wo1dsm
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16 hours ago
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NOW Internet modem never received — no tracking after 3 days
I ordered Xfinity NOW Internet on Sept 25th. My card was charged right away and I received an order confirmation number. Since then no modem, no tracking number, and no useful update. I have now dealt with customer service representatives via online chat, phone support, and an Xfinity store. The sto
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