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Phone stolen by fedex
I don't know what I have to do to get this issue resolved but it has been five days now and I have just been getting the run around from customer service every time I call or my wife calls. Fed ex delivered an empty box to our house! We have done all that has been asked of us. We have filed a police
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Customer Service
I am having the same problem. I even uninstall the mobile app and reinstall it but I still can't see my emails. When I clicked on "check email" it appears to go to email but the screen is white - so no emails. I did use the browser to access xfinity
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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AI is not the answer to business, but the problem is lack of communication with customers!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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If there was another email service I would opt-in, please advise.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I'm having difficulty accessing my emails, and they are coming in very slow if at all? I am very frustrated with no "customer service" and we pay a good amount but not receiving service!"
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_b7u815 - Thank you for your feedback and interest in Xfinity services. Let's work together to find a resolution and get this issue addressed as quickly as possible. Please send us a Direct Message. On a Desktop: Make sure you’re logged int
New services
I had made an appointment for a tech to visit my home for new services. When I requested the visit the agent who made the request put the wrong address ( my neighbors which they already have services with xfinity ) tech went ahead installed services since he said I could definitely have services ( y
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Xfinity is going to have a lot of cancellations if you don't get the NFL Network / Redzone back before the season starts!! Myself and several of my friends will be switching over to DirecTV because they still have the NFL Network! Workout your little
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Exposed Lines delaying project
There are cables running above ground across multiple back and side yards surrounding my property since 7/27. In addition to being a trip/mowing hazard, my fence installation has also been on hold for over a week while we tried to confirm the date Comcast will be back to bury the lines. There is sch
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Devices and Equipment
user_cncqt5 Hi there! Thanks for using our Forums and for taking the time to write us. I am sorry to hear about the mix up with your equipment and we are happy to help get this corrected. To get started can you send us a DM with your complete name an
Undelivered internet device
My internet device got delivered to the wrong address. Not an old address, but a completely wrong one. I can’t reach a customer service representative to fix the mistake and the AI representative can’t do anything to help.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Can't sign in to my comcast email. I get to the page and no email comes up.
can't sign into my email
when I request to sign into my email from my server then all i get is the xfinity page. Very frustrating unable to sign in. I use to just type in comcast email sign in page and get the email. i am going to to get a new account with another company unless this can be fixed fast
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Double shipment accident
I purchased 3 cameras but never received tracking info then I reached out and did receive info but ended up getting 6 cameras in the mail, can I keep them or should I return
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[Edited: "Inflammatory"] i've spent like an hour trying to change our billing information. the webmail is just awful, endless spam, slow, etc. [Edited: "Inflammatory"]
Unable to add Personal Email to Primary Account - "You Can't Make This Change Right Now"
For the past two days I have been trying to add a personal email to my primary Xfinity account, in order to setup two-step verification. I was able to successfully add and verify my mobile number, but every time I try to add a personal email I get the error "You can't make this change right now - We
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Yes, thanks. I've tried powering off my devices, then rejoining that wifi. Restarted the gateway to clear bad configs, restarted phone and then rejoining the wifi after gateway reset. I've tried pretty much every permutation you can think of.
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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I want my money back!!
To say im frustrated, is putting it very mildly. I have contacted multiple people, i have even had someone tell me that the escalations team has emailed and called me three times and I have no record of that. I haven't been with xfinity in over a year. And I'm still getting charged for this iPad tha
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Billing
Hey there, @user_hws6t4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the low hanging line, it certainly is not what we want for our customers. Your safety is o
Wire to house considerably lower
Hello, I'm reaching out to see how I can report a service line seemingly having come loose or had something happen that resulted in it hanging much lower to the ground. At its lowest point, it's almost eye level with me. My service is not currently impacted at this time, but it does span the length
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I'm very sorry that we don't currently support the needed device, @user_50nzhi. If you could provide the make and model of the devices in question, I would be happy to pass along your feedback. I know that would not help the current situation, but we
Supported Phones for Visually Impaired
After speaking with Customer Service representatives, both in-person and online, it seems that Xfinity does not support any phones usable by visually impaired individuals. My brother needs a phone with buttons he can feel. By not supporting such phones, it seems you are discriminating against this g
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Thanks @EG!Good afternoon @user_1wu21g. To avoid any issues, I recommend returning the extra three cameras. If you need assistance with that, please let us know.
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Double shipment accident
I purchased 3 cameras but never received tracking info then I reached out and did receive info but ended up getting 6 cameras in the mail, can I keep them or should I return
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