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Cable line downed by tree limb
I have no service and my line is hanging so low it is on the ground. I removed the limbs from the line and need it re-hung
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Horrible Customer "CONTROL" policies are out of control
I've never had so much trouble trying to buy a new phone. The ages of people on our account range from 37 to 84. And when I make any of them a manager, they still can't buy a phone. I, as the primary account holder, has to be present for every purchase transaction which is STUPID. I don't put people
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Customer Service
user_qprgej, Hi there! Thanks for reaching out. I can understand why you’re upset. Spending months trying to get stable service, being told extenders were included, and then dealing with conflicting information, billing issues, and hours of fol
Worst Customer Service Experience of my Life
I started my Xfinity internet service in September of last year. I have spent the last seven months trying to get my service working properly spending literally HOURS on chat and the phone, not to mention technician visits. I have the Xfinity pro plan and ON THE WEBSITE and IN THE STORE was told tha
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Xfinity Customer Security Assurance team has been helpful! I "think" this will be resolved soon.
Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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user_dgr22, thanks so much for reaching out to Xfinity Support with your question about Cloudflare. From everything I found, Xfinity does not broadly block Cloudflare, but it can flag it as a malicious site, causing blocking. I would recommend reachi
Cloudlfare issues?
Hello, I am working from home and when cloudflare is connected by my company the internet will randomly go out. When cloudflare is disabled this issue does not occur. Is there a way to check if cloudflare is being blocked by xfinity? Or is there a something else that could be causing this?
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Worst Customer Service Experience of my Life
I started my Xfinity internet service in September of last year. I have spent the last seven months trying to get my service working properly spending literally HOURS on chat and the phone, not to mention technician visits. I have the Xfinity pro plan and ON THE WEBSITE and IN THE STORE was told tha
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Customer Service
Good Morning, @user_z01bvj! Thank you so much for taking the time to reach out to us on the Xfinity Forums! Most of the channels that we offer are owned by media companies other than Comcast, which means we need to pay those companies in order to bri
I want my WXYZ Channel 7 back
I would like to watch Channel 7 again..this is ridiculous we pay all this money and I feel like we are those ones who gotta suffer because y'all can't get along and come to an agreement. Feels like we are being held hostage by Xfinty but heaven forbid we are a day late on a payment. But yet we get t
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@user_36132c Thank you for posting your cancellation request. I'll be more than happy to help submit this disconnect order for you.
Cancel Service Request
Moving to a new address that does not provide Xfinity service & requesting a cancellation of internet service at my old address. Will reference this message in a DM. Thank you.
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Xfinity Fiber to Condo
I want to have Xfinity brought from Xfinity IMPO to my home approximately 50 feet. Who can help me with the process for that.
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Customer Service
user_58yycg Good afternoon! You would just update the card in the Xfinity app or website, that would trigger the refund to be directed over to that new payment source.
I want to change my refund to another card that I used
I’m issued a refund by Xfinity for over paying and the refund is going to a card of a friend instead of mine so I just wanted to change it to mine instead so it’s easier and don’t have to pay a transfer fee
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I want to change my refund to another card that I used
I’m issued a refund by Xfinity for over paying and the refund is going to a card of a friend instead of mine so I just wanted to change it to mine instead so it’s easier and don’t have to pay a transfer fee
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Customer Service
Howdy user_i7ea2w. In the Xfinity app, you arble to see your billing cycle periods. Are you able to access the app? Appreciate you loop in our team to help.
Xfinity support
Billing issue for internet at [Edited: "Personal Information"]. Please check to see when my new billing amount will be in effect
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Cancel Service Request
Moving to a new address that does not provide Xfinity service & requesting a cancellation of internet service at my old address. Will reference this message in a DM. Thank you.
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Billing
@user_853rw3 Hello there, and welcome to Xfinity Forums! We appreciate you taking the time to share your concerns, and your experience. This is not the ideal experience we want our customers to have with their services and billing. I'd be happy to ta
False advertising and billing issues
Customer service was aweful they just try to sell you things and billing is a mess they don't know how to properly apply promo credits and even added an extra line without permission. I was promised free devices 3 different times and fell for it each time not knowing what was to come. I am not getti
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I cannot find XfinityKei in the direct message directory
Contact for Engineering/Construction Department to Bury Data lines in my backyard in west houston.
Power poles run through the middle of my backyard and comcast has data transmission lines running on the poles below the power lines . They are very low and a nuisance in my yard. I'm interested in exploring what it would take to bury them.
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I'm learning there's more than one way to teach people what they can live without... Like xfinity cable. If not resolved soon we will be finding alternative ways to watch TV. It's not like we don't have options now. Greed will lead us all!
user_u96t6g
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6 hours ago
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When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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