Xfinity Community Forum

Equipment return

I returned my equipment & the salesman told me they no longer r give receipts & told me to just take a picture of the number on the bottom. I also have not received an email saying they got my equipment.

Question

•

Customer Service

11

1

0

user_srbw3y The technician will be there to provide education on how to do the installation so that you do not have to stress your way through it. We certainly understand that everyone's at a different skill level, as this is something not everyone h

XfinityBenjaminM

replied

15 hours ago

to the conversation:

0

U

Tech assisted installation $39.99

I have a question about your technician assisted installation for $39.99. I understand that the technician will explain to me what I need to do to activate my services, but he is not supposed to stay there with me, holding my hand while I activate the services. Once he has showed me what I need to d

Question

U

@XfinityMatthew thank you for your help. I have DM'ed you with the details so if you can guide me to the corporate escalation team to create a ticket with them. That would be appreciated.

user_f08b01

replied

15 hours ago

to the conversation:

0

U

Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

Question

@user_f08b01 Once a FCC complaint is officially filed our team is hands-off the account at that point. But the Corporate Escalations team I mentioned in my last message is the team that handles those FCC complaints. So if you still want us to open a

XfinityMatthew

replied

15 hours ago

to the conversation:

0

U

Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

Question

U

Sent! Thank you so much.

user_lwjhix

replied

15 hours ago

to the conversation:

0

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

U

@XfinityMatthew Hi Matthew, this incident has been reported to the FCC, California Public Utility Commission's consumer's affair division, and the country district office's consumer unit. I am gravely concerned with the fact that your agent has high

user_f08b01

replied

15 hours ago

to the conversation:

0

U

Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

Question

user_jfrcgg Hi there! Thank you for reaching out to us here on our Community Forum. We're excited that you're looking to Xfinity Mobile! It can depend on pricing, as there are multiple options! We have the following: Xfinity Mobile Select at $

XfinityBenjaminM

commented

15 hours ago

to the conversation:

0

U

Adding mobile phone to my account

What is cost of adding my mobile phone to my internet and tv service?

Question

user_lwjhix I can check on everything here from our end to see about the status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct me

XfinityTommy

replied

15 hours ago

to the conversation:

0

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

U

As far as I’m concerned yes it was canceled

user_lwjhix

replied

15 hours ago

to the conversation:

0

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

user_lwjhix Was the previous account fully disconnected? That is what is most likely impacting the existing email address to be associated with the new location.

XfinityTommy

replied

15 hours ago

to the conversation:

0

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

Hello @user_alv94k have you received any mailers or email communications stating your speed has been enhanced? Also, you'll need the proper equipment to achieve those speeds. Are you using a rented Xfinity gateway or customer owned equipment? We offe

XfinityThomasC

commented

15 hours ago

to the conversation:

0

U

Not getting upgraded upload speeds

There was recently work done in my area to upgrade Xfinity internet, with the internet down all day earlier this week, and now the broadband label on the xfinity site shows faster upload speeds being available. Unfortunately I am still getting the slower speeds despite restarting my router. Can you

Question

U

Yes I’ve done that and it’s told me that my payment is declined. I just created a new one and it’s telling me that I’m not a user. Do I need to create a whole new email for this at this point?

user_lwjhix

replied

15 hours ago

to the conversation:

0

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

Hello user_lwjhix Congrats on the move! Excited to help clear this up. Our prepaid NOW service is a bit unique in that it does not support a transfer to a new location. I understand that would be a bit more convenient, but the process for NOW would

XfinityTommy

commented

15 hours ago

to the conversation:

0

5

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

U

@XfinityBenjaminM Let me get this straight. I’m not a tech-savvy person. What takes your technician 5 minutes to do, I bet will take me a whole hour Now, under the $39.99 Technician-Assisted Installation, is the technician really supposed to wait u

user_srbw3y

replied

15 hours ago

to the conversation:

0

U

Tech assisted installation $39.99

I have a question about your technician assisted installation for $39.99. I understand that the technician will explain to me what I need to do to activate my services, but he is not supposed to stay there with me, holding my hand while I activate the services. Once he has showed me what I need to d

Question

user_23058d This for sure is something we need to resolve. What steps in troubleshooting have you completed?

XfinityPeterH

commented

15 hours ago

to the conversation:

0

U

Landline

After changing my modem my landline phone is not working

Question

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

•

Customer Service

14

1

0

U

When will Xfinity be providing a refund for services paid for but not provided. It seems as if this is breach of contract on Xfinity’s part. If I stopped paying you would disconnect my service. I feel since. Finite is not providing the necessary cont

user_hviuie

commented

15 hours ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

cancel Internet

I need to cancel my Internet service

Question

•

Customer Service

15

2

0

user_90bl12 I would be reaching out if I were in your shoes too. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you ple

XfinityPeterH

commented

15 hours ago

to the conversation:

0

U

Device never received

I have made an order for mobile device in Jan 2025 and never received until today (Aug 2026); i.e. more than 1.5 years. But you keep billing me. i do not want any device. Pay me back

Question

My Steelers are on NFL Network Thursday, and it looks like I am not going to get to see them, that is not acceptable. Comcast needs to work a little harder to get that contract signed, or I can see Comcast losing many, many customers.

pmell20

commented

15 hours ago

to the conversation:

0

U

Nfl

I'm getting charged for programming I'm not receiving nfl and red zone since I'm not receiving why am I still getting charged?

Question