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Good afternoon user_hqs4yb. We can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Why does my bill increase this month?
My 2-year promotion won't end until 06/2026. However, I received a notification stating my next bill would be $40.20, a $2 increase from last month's $38.19. Can anyone from Xfinity help clarify? Thanks!
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Unfortunately @keegagil that is not how disconnection works, there is a process. The good part is you did turn in the equipment, so I will be able to see the last time you used your internet services. Let's get into your account and see what we can d
unable to unlink accounts/having various issues with services
moved recently, and i’m unable to close/remove the old address from my account, yet i keep getting billed for it. i can no longer use the app, swap accounts on the website, nor use the unlink feature. is there any way to fix this?
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user_tytt3a thank you for using the Xfinity Community Forums page to reach out today. I understand that you would are coming across some concerns with your internet connection, which is impacting your ability to work and enjoy video content. Let's ge
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Hi There, Sorry somehow I missed the update here. Thanks for reply on this thread. You mean open xfinity chat and provide the details. If so, I tried that few times but no use.Is there anyway that I can escalate this issue to xfinity higher authorit
Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
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Yesterday we submitted a post that defines that we have an issue with the incoming signal on the line NOT inside our building. Received a response promptly, thank you. But was concerned that a text was sent to us asking us to go through some t
Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
Question
Why does my bill increase this month?
My 2-year promotion won't end until 06/2026. However, I received a notification stating my next bill would be $40.20, a $2 increase from last month's $38.19. Can anyone from Xfinity help clarify? Thanks!
Question
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Billing
my day has been fine! i’m not entirely sure it was closed. we turned in the modem to an xfinity store the day we moved and they said they’d take care of things
unable to unlink accounts/having various issues with services
moved recently, and i’m unable to close/remove the old address from my account, yet i keep getting billed for it. i can no longer use the app, swap accounts on the website, nor use the unlink feature. is there any way to fix this?
Question
Hi there, @kewpy I've received similar emails when friends and family come to visit and their devices connect to my network. Even if they had their devices connected before in the past. This article, https://comca.st/3cui44g, helped me remove the not
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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user_750iba Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Upgrade phone
Why wont xfinity allow me to upgrade ONE line of my mobile plan....oh that right because I was a few days LATE on paying the internet bill 2 times in the past 12 months. You get the money and still are telling me that there is nothing you can do to upgrade the phone for me. with that Im moving away
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Internet
I have been waiting on the them to come out and bury the cord, I was having issues with my internet dropping 3 times a day, Even though the new cord has been installed. However I am still having my internet dropping 3 times a day, It is so frustrating to try to speak with a human, Which to me it not
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Customer Service
Xfinity advertises Metv toons, a local FREE channel, but it’s not in my line up. If my apartment allowed it my antenna would’ve gotten toons and I’d never have xfinity for tv. It’s not right.
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the
Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
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Hello @keegagil, I hope you are having a great day, did you get a chance to disconnect the account prior to moving?
unable to unlink accounts/having various issues with services
moved recently, and i’m unable to close/remove the old address from my account, yet i keep getting billed for it. i can no longer use the app, swap accounts on the website, nor use the unlink feature. is there any way to fix this?
Question
user_3zbayx thank you for using the Xfinity Community Forums page to reach out regarding your pedestal. We can definitely look into what options are available to assist you with this. Can you send over a direct message with your full name and complet
Lower pedestal
I want to extend my driveway and need the pedestal lowered to ground level. Can someone help with this? Thanks
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If this a Comcast rented gateway device, check to see if the MoCA feature in it is enabled. If it is, and if you do not have a PoE (Point of Entry) MoCA filter installed on the coax line, yours and your neighbor's gateway devices will be able to conn
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laptop
Laptop is paused but nothing is paused in my app. And I’m getting other people signing in on my network and I’m pausing. I need a technician out like now
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