Official

Accepted

Unanswered

Advanced Filters

Search Results (465.1K)

Most Recent
Selected Most Recent

Hello, @user_ta8h27 does that second building have its own USPS address? I ask because this would be needed to set up service there.

 to the conversation: 

0

0

Overhead line to another building

I have a separate building on my property and would like to extend my service frim the house to that building

Question

will_ray Good morning! Thank you for reaching out to our Xfinity Forums Team. May I ask at what point you are being asked for a credit card? Where you asked that after following the link to migrate your email?   

 to the conversation: 

0

Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

Question

Refund Card Expired

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

Question

10

1

0

digitalking We appreciate you sharing your experience. We are always looking for ways to improve our customers experience with our products, services, and support channels. I would love to help turn this experience around, and address the concerns yo

 to the conversation: 

0

Where do I file complaint about the call center?

I was unable to hear the person with all the people yelling in the background, then there was a very delayed echo so I could hear my own voice and couldn't hear their response.

Question

Balance

I'm trying to find out what I owe this far

Question

7

1

0

Urgent refund issue

Dear Xfinity Mobile, I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59. It has now been two weeks, and I have not received my refund. After multiple

Question

11

1

0

Concern moved here to the Customer Service help section.

 commented 

7 hours ago

 to the conversation: 

0

0

Loyal Customers Pay More

So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

 to the conversation: 

0

0

Overhead line to another building

I have a separate building on my property and would like to extend my service frim the house to that building

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

 to the conversation: 

0

0

When will Xfinity come to our area?

We would like to use Xfinity, however they're not in our part of Kentucky, Ashland. We are a few minutes' drive from both OH and WV, and in those few minutes, Xfinity can be used. Why is KY so scarce of when it comes to Xfinity? We have Kinetic advertising and door knocking HEAVILY in our area, but

Question

Accepted Solution

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

 to the conversation: 

0

0

cable to house never buried

2 guys came out to bury the cable to my new construction home. However, they left one section unburied. I cannot figure out how to report this.

Question

KA9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address

 to the conversation: 

0

Wrong equipment impossible to return by mail

Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

 to the conversation: 

0

0

Change of Address

We are moving but our new address says it is unavailable. We really want to keep xfinity. Is there any way around this?

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

 to the conversation: 

0

0

Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal

i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?

Question

Were you able to find any outage info on that site or in the app ?

 commented 

7 hours ago

 to the conversation: 

0

0

internet keeps dropping

my Internet keeps dropping

Question

user_gd4y6y Thanks for reaching out to us here. We were able to connect with you privately and get everything resolved, including applying the appropriate credit to your account. Since all concerns have been addressed and you’re all set, we&rsq

 to the conversation: 

0

0

Bill start date

Hi, I opened an xifintiy account and went to the store to pick up the starter kit. But I didn't got a chance to set things up nor activate the wifi. Am I already getting charged or does charge begin after activation?

Question

But I have to log in to be able to post here so clearly the system knows what my account is otherwise I wouldn't have to log in.... Xfinity would be well served to get rid of all of their technological customer service options and just have someone

 to the conversation: 

0

PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!

I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i

Question

Accepted Solution

cable to house never buried

2 guys came out to bury the cable to my new construction home. However, they left one section unburied. I cannot figure out how to report this.

Question

14

2

0

same here super annoyed any updates 

 commented 

7 hours ago

 to the conversation: 

0

0

Can’t log on email

I have tried everything I can think of

Question

never received return kit

 commented 

7 hours ago

 to the conversation: 

0

1

Wrong equipment impossible to return by mail

Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec

Question

forum icon

New to the Community?

Start Here