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@XfinityCliff Thank you for your reply. So this is still an ongoing issue being worked on by a technical team? As noted many times by many others in the thread, the only official article posted by Xfinity throughout this entire process reads as if
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Bill will double next month
I am currently on a promo deal that will end in December. Once it expires my bill will go from $50/month to $100/month. I want to extend the current deal I'm on, or something similar before I bail for another company.
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Billing
Thank you for the update on that situation. I will be happy to look further into your concerns and check the technician notes from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and comp
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
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I am being double billed for the same address.
The Xfinity store created 2 accounts for my name under the same address. One account is legitimate and has a modem and internet service. The other account doesn't even have a modem, yet I am being charged for both accounts. I was charged as so: Account 1: $100.00 (modem set up fee) $41.10 (September
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Billing
Unable to Cancel Peacock Premium Subscription Billed Through Xfinity
Hello, Xfinity Support Team, I need help canceling my Peacock Premium subscription, which is billed through Xfinity StreamStore at $10.99 per month. I have tried canceling through both Peacock and Xfinity, but I cannot find the subscription in my Xfinity account or app. Peacock's official Help Cente
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Xfinity Stream Website
Hello. The line was hanging low enough for me to touch it. A Service Tech was out again today--without me knowing about it of course. He did not know what I needed--of course. He insisted I did not need a new wire or a new modem as a previous tech ha
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
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How do I send a direct message? I dont see the mail icon.
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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Need a tech appt
Coaxial cable outlet is not working need to schedule a tech to come out.
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Customer Service
Thank you for reaching out about that issue with that network. I will be happy to look further into that from here if you are still experiencing that issue. Are you running into that problem on an X1 cable box or through a streaming device?
NESN New England sports network
Every time I go to watch/use the NESN Channel to watch a Live game. Messaging comes up, “ Sorry, We are having trouble connecting” How do you fix this?
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Equipment rental dispute
Subject: Active equipment sent to collections under incorrect unit number / ghost account Message: Hello, I am seeking assistance from a Digital Care Specialist to recall a false debt from collections.My active account is in good standing, and I currently have all my equipment plugged in and running
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Your Home Network
@user_k01htz Our team can review any recent tickets that were submitted, provide some insight and a solution to your Xfinity Mobile billing concerns. If you could please send me a DM with your first and last name along with your full-service address,
Subject: Who can review my unresolved Xfinity Mobile roaming dispute above the supervisor level?
Before traveling internationally, I contacted Xfinity and was assured my international coverage was activated. When I landed, it was not active, and I had to activate it manually. I called while abroad, during my return stop in Canada, and after returning to the U.S. I repeatedly raised concerns abo
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Hello and happy Monday, @nick_dsp! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you
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Bill will double next month
I am currently on a promo deal that will end in December. Once it expires my bill will go from $50/month to $100/month. I want to extend the current deal I'm on, or something similar before I bail for another company.
Question