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Transfer phone line to new address
I moved a week ago. My internet was successfully transferred, but my phone line wasn't. I have two accounts with different addresses. I spent hours on the phone and agents were unable to solve the problem.
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Plan
Return of phone upon death of account holder
I tried to return the phone upon closing my sister's death Xfinity account. Xfinity took all the equipment except the phone. They said a return label would be sent to her. It has never been received and I still have the phone. In the bereavement support page it indicates "If they are returning the d
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Devices
@user_0oyf6r firmware updates are provided by the manufacturer of your third party equipment. We push them automatically to our customers. We do not have permission to roll back the firmware.
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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FWIW, UPnP is a security risk. Manual / individual port forwarding is always preferable. It is disabled by default in the Xfinity-rented gateway devices, and apparently it is deliberately returned to that state when the device reboots / updates.
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Can we do this again? Last time I got in touch with someone the offers were cra... lousy. I'd like someone to check again. Can I continue the previous "Direct Message" conversation, or do I need to start a new one?
30 year customer looking for account-specific pricing review
I've been an Xfinity customer for 30 years and would prefer to stay with Xfinity. My bill, until this month, has been at what I feel is an acceptable amount for the service I use ($45), and I'm hoping to find a promotion or discount that can eliminate the rate increase I just received. My current se
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The desk top computer was a local custom built computer May 2025 with Windows 11 Home, AMD R7 CPU, 32GB, 1TB NVME.
Outgoing Emails Won't SEND On My Thunderbird Client
After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a
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Hi there! @angelsix Please let me know if @Again 's suggestion works for you. If not, please feel free to follow up for further assistance. Thank you so much @Again for your partnership and for always being so helpful in the forum!
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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Mobile payment
Offered 12 months free line however charged 45 usd per month and now not refunding
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Plan
Bill Issue URGENT
I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing
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Billing
user_zgbzaw are you attempting to activate service with your primary Xfinity ID or email address on file? This is something we'll want to confirm.
Peacock not activated
I have already redeemed the Peacock Premium benefit through Xfinity Rewards. The redemption is recorded, but Xfinity’s activation system incorrectly says my account isn’t eligible. Please check/reprovision the Peacock Premium entitlement on my Xfinity account. This is an entitlement/activation issue
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Random Internet Dropping
Internet is constantly dropping My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. I have 3 kids all trying to play games online and it constan
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@angelsix I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and som
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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Peacock not activated
I have already redeemed the Peacock Premium benefit through Xfinity Rewards. The redemption is recorded, but Xfinity’s activation system incorrectly says my account isn’t eligible. Please check/reprovision the Peacock Premium entitlement on my Xfinity account. This is an entitlement/activation issue
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Customer Service
@user_d3900m I would like to open up my email to read my messages[Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app li
How to access my email
I would like to open up my email to read my messages [Title Edited: "Personal Information"]
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Hello @user_19eeuv and thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love to take a look at the account to see what's going on with your
Canceled service after 4 yrs and returned equipment.
Being ripped off by Xfinity. Canceled service returned equipment and was told everything was all set. Asked if we owed them any monies, they said no and handed us a receipt. Started to get text saying to return equipment. We had several conversations to clear up that mess and was told we would be re
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After about 72 hours of walking into both Xfinity and T-Mobile stores and talking to customer service in both companies, I finally got results. What I did not know (and it seems the frontline sales people at Xfinity did not know either), a lock is p
Nightmare trying to transfer mobile phones from Xfinity to T-Mobile
I am in the process of un-bundling my packages - internet, land-line phone, mobile phones, television - that has been in the hands of Xfinity for 2 decades. They call me a Diamond member but I have been treated like [Edited: "Language"]. I started with transferring my mobile lines (2) and home inter
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Canceled service after 4 yrs and returned equipment.
Being ripped off by Xfinity. Canceled service returned equipment and was told everything was all set. Asked if we owed them any monies, they said no and handed us a receipt. Started to get text saying to return equipment. We had several conversations to clear up that mess and was told we would be re
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Customer Service
user_3nz765 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Dangerous Cable on SIDEWALK
Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
19 hours ago
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0
Bill Issue URGENT
I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing
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