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I"m looking to print out my payment history
I need to review and potentially print out my payment history from 2017
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Customer Service
status of outage?
We've been over two weeks without service and over a week since the power was restored. The last communication I had from Xfinity was an email saying my service would be restored by February 5. The outage map for my area has not shown any change since the original storm. Can someone please give me s
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Customer Service
What is going on with this stupid App ?? It'll Record; It WON'T display the Recordings; Yet; the Memory up top Clearly displays that there are Recordings in the Cue; They just CAN'T be viewed. This IS the Streaming App on a Fire TV Box; NOT,,, Their
Recordings not able to view
My recordings are recording, and saying there are 4 recordings, but they dont show up in the list to view them
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Hello, @user_2cq9qr we are not allowed to update payment information over social media. As this is considered a self-service option have you tried these steps already: To update your autopay information, follow these steps: Sign in to the
Update payment information
I need to change my debit card on my auto pay. Who can help me with that? I spoke 2x with an automated service that took my information, but then never said anything after that. Please respond.
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change primary user vs transfer account?
What is the distinction between changing the primary user on an account and transferring the account to that person? Thanks!
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Customer Service
user_kim8eh Welcome to our community forum! Please contact Peacock Customer Support so they can help you manage your profile.
Cannot Unlink Peacock
Hi Team, I am trying to unlink Peacock from Xfinity. I am getting charged $16.99 for premium plus through Xfinity - it can be seen on my bill. When I go to Peacock to manage my subscription, it says "Manage on Xfinity". When I go to Xfinity, it shows that I am enrolled in the complimentary Premium v
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Update payment information
I need to change my debit card on my auto pay. Who can help me with that? I spoke 2x with an automated service that took my information, but then never said anything after that. Please respond.
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Customer Service
@XfinityJustinM I sent a DM. Thank you.
Has anyone else had daily internet disconnections without cause?
For the last four months, our internet has randomly been dropping. It was initially only once or twice a week, but then it became more frequent. An Xfinity tech came out last month, because it was interfering with my job. The xfinity tech said that we needed a different router. So I spent the money
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Hello @user_thth8g, for us to check the status of your return, we would need to get you into the DM and get your account details to review your account. Please send us a direct chat message with your full name and complete service address to “
Where Is my return
Fedex, according to the tracking info, delivered the return of the phone on 2/3/26 at 11:46 to Mt Juliet, TN. So far nobody can tell me if they received it. Xfinity Mobile is the most incompetent organization I have ever dealt with. I am very glad to be rid of them!!! Hopefully I will receive my cre
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Extremely slow internet connection
Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min
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Your Home Network
Xfinitys service
These worthless people rise your price like every month I have a plan for 65 for like a year and then it when up to 100 for no reason they say that's just the price of business also you can't reach anyone to talk about it just ai assistants so I lower my plan to a cheaper one with less data/slower s
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Customer Service
Here are some additional steps to try: - Can Airplane mode be toggled on/off? YES- Ensure the device doesn't need an update. DOES NOT- Reset Network Settings on the device. OKAY -- Once again, it's not the phone. If it was,
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
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Military deployments order
I have been having a hard time regarding this issue on my phone. I have been talking to online chat and calling them but all of them is been giving me different answers and informations. I wanted to unlock the phone but they kept on declining it until I have to pay for it in full. Now the issue is m
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Customer Service
Hello, @googlephoto. Thank you for commenting on another user's post regarding your prepaid gift card expiration. We've turned your comment into its own post in order to ensure the proper and swift handling of your particular account, and our team is
Re: "Refund Debit card expired without me using it."
MY Debit card expired without me using it. I need a new one
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Any fix for this? I am having the same issue, however I no longer have Xfinity.
Cannot Unlink Peacock
Hi Team, I am trying to unlink Peacock from Xfinity. I am getting charged $16.99 for premium plus through Xfinity - it can be seen on my bill. When I go to Peacock to manage my subscription, it says "Manage on Xfinity". When I go to Xfinity, it shows that I am enrolled in the complimentary Premium v
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@XfinityRaul I have already waisted too much time with you folks to go over this for the 5th time. Tried the direct message thing and it didn't work!! I just want my refund as the phone was delivered 2/3/2026 by FedEx (tracking # [Edited: "Pe
Where Is my return
Fedex, according to the tracking info, delivered the return of the phone on 2/3/26 at 11:46 to Mt Juliet, TN. So far nobody can tell me if they received it. Xfinity Mobile is the most incompetent organization I have ever dealt with. I am very glad to be rid of them!!! Hopefully I will receive my cre
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Re: "Refund Debit card expired without me using it."
MY Debit card expired without me using it. I need a new one
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Customer Service
Hey there, @user_m4hcad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV, and Netflix. I know a few days have passed, are you still having troubles connect
XfinityAdrienne
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Error code NW-2-5
Tv was working fine and then went to black. Now I get error code NW-2-5 for netflix. No other channels are working either. So frustrating.
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