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Did you get a solution to your problem? I have the same issue. There is no activate button or even any thing to show the status for that matter.
Unable to activate Peacock Premium
I recently moved homes and transfered my Xfinity gig Internet successfully. But unable to get any Peacock Premium content. I have called customer services seve to al times and no resolution. I hit activate button and then "manage subscriptions". The page that opens is various streaming plans (that r
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Thank you for posting on our community forums for assistance, shamuswilkie. I appreciate your loyalty over the years and understand your concerns about pricing. Let me take a look at your account to see if we can offer something more competitive. Cou
5 Year Plan for our 2 Houses
I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered t
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Ipad scam/delete account
Hi returned ipad from scam and after almost a month rep calls and says I need to have delete Apple account. Apple needs IMEI# company address and proof of receipt to start the process to erase device. I thought this nightmare was over. Thanks
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 Year Plan for our 2 Houses
I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered t
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Change ownership of xfinity account
How do I start the process of transferring ownership of an xfinity account online? I am moving out but my roommate is staying and I want them to have the account. I want the process to be all online.
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Customer Service
5 Year Plan for our 2 Houses
I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered t
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Customer Service
Logging in
Trying to log in. It sends me to this page Now what?
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Sign-In and Account Management
Thanks for your reply. I had to make a quick decision as I will be very busy the rest of the week and my wife works from home and urgently needs internet. The Comcast store is only 5 minutes from me so I ended up going there and upgraded to the 1GB
Intermittent Slow internet outages - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
I have Xfinity internet with a Netgear Modem and Netgear Nighthawk Wifi router. I typically get 350-450 mbps, more or less depending on the day. For the past week I started getting outages where it slows down to 20 mbps, or even down 5 mbps. When it does this, I reset the modem and router and it goe
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user_83826e Hello, I am happy to be of assistance. We can certainly look for ongoing options your account is eligible for. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when
Increase in Bill
I've been with Xfinity for years and use the same devices. Since January, I'm being charged $100 extra per month for supposedly exceeding my data limit—even though my internet usage hasn't changed and I've even turned off mobile data. I feel taken advantage of. I was advised to switch to an unlimite
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user_w8gupw Thank you for the additional information! It sounds like they are willing to investigate the concern for you. We can also open up a further investigation to the team, please send us a direct message so we can gather some additional
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
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I just took the modem/router combo back to Xfinity and swapped it with another. I don’t think I’ve had the issue in the past few months. It may have dropped signal once but nothing like what I was getting before with the older router.
Internet keeps dropping even after new line added
A few months ago, I stopped into an Xfinity store to renew my contract. They boosted my speed and claimed I needed to replace my modem/router combo. I took home the new router and swapped it with the old one. I returned the old router to the store, and my Internet has been dropping ever since interm
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I just went back into a Xfinity store And returned the modem/router combo. They gave me a new one and I don’t believe I’ve had issues since. It may have dropped one time within the past few months.I just recommend swapping out the router like I did.
Internet keeps dropping even after new line added
A few months ago, I stopped into an Xfinity store to renew my contract. They boosted my speed and claimed I needed to replace my modem/router combo. I took home the new router and swapped it with the old one. I returned the old router to the store, and my Internet has been dropping ever since interm
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Of course they are overcharging. They have for years. Time for a change. My bill increased by $20 last month and I am ready to find another internet provider and simply stream what I watch on TV.
Increase in Bill
I've been with Xfinity for years and use the same devices. Since January, I'm being charged $100 extra per month for supposedly exceeding my data limit—even though my internet usage hasn't changed and I've even turned off mobile data. I feel taken advantage of. I was advised to switch to an unlimite
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user_8xs7h5 Thank you for creating a post on our Community Forums. With our grandfathered internet plans, there is one courtesy month within a 12-month rolling period where additional data usage would be waived. if it was used in December 2025, it wo
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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Hello there user_dpkefd and thank you for being an active member of our community with your post! I understand exactly how hindering an inconsistent internet connection can be as someone that works from home, and above all we'd hate to lose you as a
My at home wifi
My internet keeps kicking us off our services for the wifi. I've tried calling numerous times only to speak to the stupid animated service. I've been calling for months now.Trying to get this resolved, and that's not going anywhere. If you guys can't fix my service, then I'll take my business elsewh
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My husband's e-mails are not coming from a Mac.
taras1952
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14 hours ago
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Not receiving emails on Comcast IMAP email accout
My Comcast IMAP email account is not receiving emails my husband is sending from his .mac email account. His .mac email account is showing the emails successfully sent however they're not showing up on my Comcast account. I've had a number of issues with not receiving emails on both of my Comcast ac
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