Xfinity Community Forum

I tried to establish a Sony digital cam recorder and lost my HDMI icon

aurrora98

commented

19 hours ago

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HDMI1

HDMI1 not showing up on my options to select

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Been dealing with this same issue for 3 weeks. Xfinity hasn’t been able to fix it. I travel weekly between USA and Asia. Unreal they can’t fix it. Filed FCC complaint and got a call from corporate executive office and they can’t even figure it out. I

user_z1kfks

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19 hours ago

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No international mobile service

We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an

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user_p4vd2x Thank you for reaching out to us here with your questions! From the screenshots provided it looks like you successfully claimed the reward, have tried activating the subscription yet? If not you can find instructions here https://ww

XfinityBrianH

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19 hours ago

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9

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Peacock Platinum Benefit

I'm currently trying to claim my Peacock benefit listed as being available to me for being a Platinum member. I'm told to visit StreamStore, but there's nothing available for me there. Am I able to redeem this benefit?

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I have this same issue too with no resolution. Before it was only happening with one of my AppleTV boxes, now it doing it to both. I've even reset the entire thing and connected via ethernet. And nothing seems to work. It just says "Please connect to

devilinnewengland

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19 hours ago

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Xfinity Streaming not working on my Apple TV

I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The

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HDMI1

HDMI1 not showing up on my options to select

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Customer Service

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One of the 1.2 Gig button states: "There was a problem loading the Broadband Facts label for this plan". The second 1.2 Gig button states: Speeds Provided with Plan Typical download speed 1374 Mbps Typical upload speed

murf26

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19 hours ago

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Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier

Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase

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can 1gig Fiber internet use home's existing coaxial infrastructure

We have gig fiber internet that comes in through our garage. However this means all of our devices have to use wifi to connect to the internet. Almost every room in the house has a coaxial outlet, which I know should be able to carry 1 gig. Is there some sort of setup that can be done/device that ca

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Your Home Network

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user_867y25 You would need to call our Prepaid customer support team at 1-855-757-7372 as they are the experts that handle prepaid services.

XfinityShawn

commented

19 hours ago

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Technician appointment

I bought xfinity prepaid internet starter kit but I don't have a coax outlet in my apartment. I need a technician to install it before I can use my internet

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Technician appointment

I bought xfinity prepaid internet starter kit but I don't have a coax outlet in my apartment. I need a technician to install it before I can use my internet

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Sign-In and Account Management

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Peacock Platinum Benefit

I'm currently trying to claim my Peacock benefit listed as being available to me for being a Platinum member. I'm told to visit StreamStore, but there's nothing available for me there. Am I able to redeem this benefit?

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Customer Service

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thanks. i figured it out. just had to log in again and choose the right account. no need to add services.

user_w076a9

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19 hours ago

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2 addresses. want xfinity stream to use different address

i use the stream app. i have 2 addresses with xfinity services, and the stream app is using the account with only 20hrs dr recording time . i want it to use tha account with 300 hrs dev recording time

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Okay I sent the message. ^_^

user_il6gj7

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19 hours ago

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I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

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user_gqzdow Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

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19 hours ago

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REFUND FOR $150.00

I’ve canceled 1 of 2 open internet accounts with Xfinity in JANUARY 2026. I was charged $150 for not returning my equipment which I returned the DAY funds were taken from me, March 17th, 2026. I was told to call customer service to get a refund. Xfinity credited my account when it was already closed

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@user_il6gj7 got it, I'd love to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon

XfinityAbel

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19 hours ago

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I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

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@XfinityAbel No this is for the may bill. They said they set my payment for June 25th. But my account is still stating I will be shut off today. Basically I just need someone to confirm that the agent had set the arrangement.

user_il6gj7

replied

19 hours ago

to the conversation:

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U

I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

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@user_il6gj7 thanks for following up on your public post. Your post was related to a concern for a bill due in April. Did you still need assistance with that?

XfinityAbel

replied

19 hours ago

to the conversation:

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U

I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

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REFUND FOR $150.00

I’ve canceled 1 of 2 open internet accounts with Xfinity in JANUARY 2026. I was charged $150 for not returning my equipment which I returned the DAY funds were taken from me, March 17th, 2026. I was told to call customer service to get a refund. Xfinity credited my account when it was already closed

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Billing

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Support set up a payment arrangement for me, but my site is still saying I'll be shut off today.

I asked the live chat agent to send me a copy of the chat so I had proof, but they told me to just trust them. When I login it says " Your bill is past due and your service will be disconnected on June 13, 2026 Please pay at least $309.82 today. If you need more time, you can set up a payment arrang

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Billing

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I was just told not to message again. So...

user_il6gj7

replied

19 hours ago

to the conversation:

0

U

I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

Question

@murf26 Thanks, that's a download speed. A standard one just like the 40 Mbps upload speed. Check the speeds for your service by signing in to this https://www.xfinity.com/broadband-labels page. It should show you the download, upload and general sta

XfinityBenny

replied

19 hours ago

to the conversation:

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Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier

Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase

Question