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Sorry to hear it, @user_d713vi. Thank you for getting back to me! Did you see my latest reply with details about our Customer Security Assurance (CSA) team? That's going to be your next best step since none of the troubleshooting has worked yet.
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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Hello Raul, When do You expect a fix to be implemented? How will Us users be made aware of the fix and how to proceed? I look forward to Your responses... Thank You...
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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I have the same issue. Last successful connection was December 8th. I moved from you're service area 5 years ago and also have a legacy account. I have checked and have not received an email notice to change to Yahoo and cannot find a way to do this
Unable to connect to POP3 server this morning
Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and
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@XfinitySara I've tried all of the above with the last step of resetting password and I still cannot get email on my phone or my wife's phone. I appreciate all of the assistance, but we really need to get this figured out.
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
Question
Blocking SMS messages since moving to Xfinity Mobile
Having an issue receiving an authorization from a bank while trying to set up a new account? Thinking the Premium Message Blocking is the issue. Can't figure out how to turn it off.
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Network
@XfinityJeff Hi Jeff - I'm one of the other users of POP3 for my Comcast.net email that has had issues since 12/8. I prefer to keep using POP3 with my Outlook classic mail program as it maintains a local copy for me to view offline. That said, I ag
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Buyout Program
We added my wife a few months ago during the buyout promotion. We paid off her phone but have not received any information on how to submit for a reimbursement.
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Plan
@user_n4gnes Hello and thank you for reaching out via our Xfinity Community Forums. That sounds incredibly frustrating, especially since you're paying for the service and it works everywhere except your home Wi-Fi! I understand how annoying it is to
NBA League Pass Detecting Proxy - No VPN INstalled
I subscribe to NBA league pass, which doesn't allow the use of proxies or VPNs due to its geolocation requirements. The app is consistently blocking access to content becasue it claims there is a proxy on my network even though I do not have a proxy or vpn active; it works on data and other wifi net
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Yes, once you set up the XB8 you can follow these steps here https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode to help you set that up. Our team is here to help.
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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user_i54xam, thank you for reaching out to Xfinity Support. I would be happy to assist you today. We can get this taken care of pretty quickly. Please send us a direct chat message with your full name and complete service address to “Xfin
Service not restored after payment
My account got deactivated so I paid up everything (with help) but my xfinity app still says my account is inactive. I have the receipts for both payments but it still says I have an outstanding bill but it’s for 0 dollars. I need internet for school and it’s already been an hour, when will my accou
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Service not restored after payment
My account got deactivated so I paid up everything (with help) but my xfinity app still says my account is inactive. I have the receipts for both payments but it still says I have an outstanding bill but it’s for 0 dollars. I need internet for school and it’s already been an hour, when will my accou
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Billing
2 homes and 1 account
we have 2 homes and want to have full xfinity comcast service channels at both homes as we go back and forth. How do we do that? The On-The-Go channels do not give us all the channels.
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Xfinity Stream Website
Greetings, @Feldo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to th
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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any resolution to the problem, I have been having the same issue with all third party apps
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Email problems with outlook
Ok I figured it out. For some reason today New outlook is not working with the mail server and this makes the 2nd time in 6 months this has happened. If I Switch to the old outlook everything is fine. Not sure if they are messing with the email servers or it is a MS problem. Sadly after yet another
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