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user_53wpdr Thank you for the update! We can take a closer look at the connection status please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Messa
Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
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Thank you, @alanjames1775, for letting us know that the line has not been buried yet-we appreciate the update. For safety reasons, we do recommend not attempting to bury the line yourself. We’d be happy to review the status of your ticket an
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
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Connect new phone
I bought a new phone and cannot connect my SIM card to the new phone it says I have no network
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Network
user_05da6f Do you see a service interruption message from the Xfinity app by any chance or no?
Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
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High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Your Home Network
@XfinityBrianH No. It hasn't. I'm going to bury it myself.
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
I always use that speed test to find out what my speed is. It is now showing 562
Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
Question
@user_smuhof The agents need to actually search this forum, as well as the Reddit forum, and they will find more cases. My case was in December, too, so there's one. But I KNOW there are more. They have to fix a setting on the back end to all
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Hello user_v94xtl thank you so much for taking the time to reach out here on our Xfinity Forums with questions regarding our cable bury process. Typically, once a bury order is submitted, there is an up-to 14-day window for this work to be completed,
Cable bury
I called last week sometime about this cable that's a hazard right now we're having ComEd come out and bury another line and it's just an inconvenience now can someone please tell me what's going on I have not had anyone contact me regarding this and that was said that they would be in contact with
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Thank you for working with our team and your patience while we got everything squared away with your mother's and your new accounts. Don't hesitate to visit our forum should you need assistance in the future.
What is taking bereavement transfer so long?
My mom died April 15. This is her daughter. I submitted my id May 4 in the bereavement transfer request. I submitted it again a few days later as the live agents did not have a clue what to do. I then finally got the death certificate last Monday. Filled it out again with the death certificate and a
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According to my system I’m already on the RZ616 WiFi 6e 160mhz driver and it didn’t detect any updates
Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
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Security console beeps
Console beeps once every hour at :36 minutes. No errors or messages. Why?
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Devices and Equipment
Bill
I made several calls and spoke to 2 different people about receiving a bill after I had canceled services and I made sure to cancel BEFORE the new billing cycle because I was told i wouldn't have another bill but I kept receiving bills anyways. The 2 i spoke to told me not to worry about the bills,
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Billing
Sent a DM to the Xfinity Support, basically they refused to honor the previously negotiated price, would not even offer a discount. Hence moving to Sonic who have Gig Speed for $50 per month. The Sonic customer support is staffed with people who unde
user_zcx53n
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Price negotiated on phone not honored
Cc: FCC Twice I have called Xfinity to discuss the discount on my account and twice I have been promised a discount equivalent to the previous promotional price - neither of the promised prices have been reflected in my bill. [Edited: "Personal Information"]
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