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Billing wifi equipment
I have been an Xfinity customer for almost three years, and unfortunately my experience has been very disappointing. Every year I have to call and negotiate a new discount to keep my bill at a reasonable price. During one of these promotions, I was offered a WiFi extender and was told that everythin
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Billing
user_fom6oh Thank you for reaching out! Are you still getting the same error? I'm not seeing this being reported by our engineering team as an issue.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Hey there, @Kylon126, thanks for reaching out through Xfinity Forums regarding your incentive activation. Have you tried looking up the details through our incentive tracker or reaching out to the incentive tracker team directly through their website
My incentive not working
Hey, my incentive activation code isn't working. How can I get another. The card isn't expire yet.
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Hey there, @sixstrrzr, thanks for reaching out through Xfinity Forums regarding your bill increase.l I understand how frustrating bill increases can be, and I would be happy to take a look at your billing details to provide you with more information.
Billing increase 8/26
Just got off a 35+ minute chat after Xfinity live agent just stopped responding. I asked a simple question as to why my next August bill is $16 higher than July for 2026. Put in a call and got on a "call back queue within 10 minutes "- 40 minutes ago. What is up with Xfinity's severe degradation of
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DO NOT USE
This company refuses to cancel my account, I haven’t used their service in almost two months and they continually bill me and put fees on my account when I return the payment with my credit card provider. They add late fees as well, I am not paying since we don’t even live at the unit that we used t
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Customer Service
How can I solve being charged for a "free smart watch"
I am being charged for a "free smart swatch + tax" due to the Xfinity store not entering the promo code correctly. By the time my first bill arrived I noticed the issues with my bill and called support. They told me it was too late to return the watch due to 30 past the return date. First bill was a
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Devices
user_rq8zvp Hi there. We understand why you’re frustrated, especially after being told several times that a technician was guaranteed to arrive today and then losing the chat when you asked for confirmation. We want to be tran
5 people refuse to answer the same question and leave chat instantly
This live chat doesn't help at all. It's vague answers with no confirmation, or they leave the instant I ask for official confirmation. I purchased their service 3 days ago, the router is not receiving a connection, the support chat said the soonest appointment is 6 days from now, I can't wait that
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My personal chat screenshots were removed. So for clarity, to keep the system from timing out, I posted the time literally ever minute for over 27 minutes. That was before I attempted to small talk to keep the system from timing out. Sin
XFinity Assistant Possibly Lying and Chat Outages
Long story short, Xfinity Assistant said that if I paid $97.16, I would be eligible for a payment reduction. I paid the $97.16. But neither the AI nor the humans will honor this. I'm just trying to avoid a suspension, even with a short extension. I have the full transcript including the AI portion o
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this! ^^^^ so true. @XfinityMartyR
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Failed Customer Service
I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi
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Plan
I have also had my xfinity email filter rules mysteriously disappear this week. I need to have them restored! I had three files with hundreds of conditions that somehow got deleted with no indication of how it happened. My rules that vanished
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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Xfinity Stream Website
Upload speed still capped at 40mbps after "Enhanced" Network service
Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you
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Customer Service
Xfinity Support
Please cancel my service appointment. It is no longer needed.
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Customer Service
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My incentive not working
Hey, my incentive activation code isn't working. How can I get another. The card isn't expire yet.
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Obsanity Hi there! We’d be happy to help get a Gigabit X10 serviceability request started. Availability is determined individually for each address and requires review by our Gigabit X10 team. Because we’ll need your full
Gigabit X10 serviceability
I'd like to get a ticket going to see if my area is serviceable. Can anyone tell me how I can do that? Thank you
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Hello @user_p0wdqm and thanks for reaching out on our Xfinity Community forums! I can certainly understand how frustrating it can be to be waiting for service installation in a new home, especially when you're eager to get connected. For new construc
New construction
New construction home – drop never run from street An installation technician came out weeks ago, confirmed that no lines were ever run from the street to the house, and said they would submit the construction request. We have received no update since then. Looking for help checking the status of th
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Hey there, @user_mn2wl6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be happy to look into the details, can you share with us more details as to what information or are you experiencing service issues?
XfinityAdrienne
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Details from a closed ticket
I would like to receive the detailed notes from the last technical support visit to my house to address problems with our service, date of July 22, 2026. The technician was Sam [Edited: "Personal Information"].
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