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user_buspgg What happens when you try to switch over to the new account?
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
I currently cannot remove the old address because it is saying I don’t have active service due to my service being suspended. I need to be able to pay the bill which is the real issue
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
The new address is already linked. I’ve been at this address since January. I can’t remove the old address and that’s the issue. I called last month and was told it was removed. Now that the service is suspended it’s saying I don’t have active servic
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
Thank you for posting on our community forums, user_buspgg. I'm sorry to hear about the account access and inability to make the payment. This is not the experience we would like you to have. I'd like to help turn this around. Have you tried linking
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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Billing
That does seem strange that only this TV box is having trouble with a single app. Do you happen to have other TV boxes to test the app on as well? I ask to help confirm if it is an equipment issue or a signal issue.
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Hey @user_qmo25n. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the status of the account to see where in the process it is for the refund request. Please send a direct message by cli
Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.
My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon
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Can’t cancel
Called to cancel last Monday. Received confirmation number. Today get email saying I will be billed next week. Called and they said they couldn’t do anything and to let it bill then ask for refund.
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Billing
Yes it has been marked.
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
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user_bao30q, on the top right corner of your page, you'll see a message icon (if available), a bell icon, and a circle icon for your profile. If you click the circle icon, do you get to your profile settings?
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.
My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon
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Customer Service
user_ud7k18. E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of&
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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So I tried to find this on my account on the app and the web and I do not see any of the options you are describing. This is truly exhausting. It’s taking 15-30 seconds every time I go to different settings on my account, and I’ve already spent way t
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
When will the Scripps contract dispute be resolved? It is ridiculous that we have no access to NBC network programing in our local market in West Palm Beach for the past five days. Xfinity needs to do better !
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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We appreciate the information user_0lud8l 👍 If you're still having timeout and connection issues, we want to make sure you're followed up with on where things left off with our technician. Before departing, did they let you know if they'd be getting
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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sign in for email
why do I keep getting 'You don't have permission to access "http://www.xfinity.com/email" on this server.' and unable to log in for email? Sara Behling
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Devices
Thanks for taking the time to post on our Xfinity Community Forms, @user_g444n4. I'd love to look into this further. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
CREDIT not being applied to invoice - THIRD REQUEST
Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out
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Several drops overnight again up to 20 plus minutes. Lots of "Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel" So took modem / router outside and connected directly to end of the RG11 from pole, bypas
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
Question
Hello @user_m6ntve thank you for reaching out on our community forum. Have you had trouble loading websites too? Or are you having trouble only with streaming? Have you attempted any troubleshooting steps with your modem?
XfinityAbby
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15 hours ago
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TERRIBLE internet
I am unable to stream TV shows. It crashed CONSTANTLY!
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