Xfinity Community Forum

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Replacing box

Remote won't work on instructions

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Flex

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That's not an option. I've been on the phone with Xfinity for almost 2 hours and transferred several times with no help

user_2e43cy

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13 hours ago

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Hello, I had a payment arrangement in place but I had surgery and my husband just started a new job, so his check wasn't the full amount like we assumed it would be so I paid half of what was promised to pay and would like an extension until the 18th. it says my service will be disconnected tomorrow

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My Internet

My wire got cut outside so I need a new wire put in

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Customer Service

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Need account change form.

I need the account change form. I am moving abroad and need my roommate to take it over.

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Sign-In and Account Management

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user_2e43cy Welcome to our community forum and I hope you have a speedy recovery after surgery ❤️ Thank you for letting us know that you need to make changes to your payment arrangement. We offer flexible payment options for unexpected moments like t

XfinityEmilyB

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14 hours ago

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Help with Billing

Hello, I had a payment arrangement in place but I had surgery and my husband just started a new job, so his check wasn't the full amount like we assumed it would be so I paid half of what was promised to pay and would like an extension until the 18th. it says my service will be disconnected tomorrow

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Transfer pin

Can't get a transfer pin number.

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Devices

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@user_451dcb When setting the recording, you would have to select the correct HD channel. To set up your X1 to prioritize HD channels, follow these steps: Press the “Xfinity” button on your remote and select the “Settings” gear icon. Navigate to

XfinityLinda

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14 hours ago

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Channel Listing Difference

I have Xfinity in the 19607 area. There are two channels listed for the"same" channels and I want someone to tell me what the difference is in the channels and if they are the same thing, why is it necessary to have two different listings? Makes no sense at this point. I will give you an example: Ch

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Thanks @XfinityMatthew - I will send the requested information to the direct message.

Maaakel

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14 hours ago

to the conversation:

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T3 errors in router event log after stormy weather

Hello, After storms in the area my internet has become spotty and loses connection momentarily (20-30 seconds) every ~5-10 mins. Checking the event log in the admin console for my CAX30 router, I am seeing the following repeating errors: Started Unicast Maintenance Ranging - No Response received - T

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exposed cables

I got xfinity service installed in my home about 3 years ago and now there is an exposed orange cable on my front yard. Who do I need to talk to for this issue?

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Customer Service

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Help with Billing

Hello, I had a payment arrangement in place but I had surgery and my husband just started a new job, so his check wasn't the full amount like we assumed it would be so I paid half of what was promised to pay and would like an extension until the 18th. it says my service will be disconnected tomorrow

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Billing

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Thank you for reaching out to our team here about that issue with the Peacock redemption. I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and comple

XfinityJohnG

commented

14 hours ago

to the conversation:

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Peacock premium platinum

I am a platinum rewards member but the page (https://customer.xfinity.com/activate-peacock) says I’m not eligible for peacock rewards. I tried to reach out through the assistant and a chat with an agent but they didn't help. I'd be grateful for any support you might be able to provide. Thank you!

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We appreciate you taking the time to connect with us here in our Xfinity Forums community, @user_jf95bl. We're happy to help. To cancel a tech appointment, you can use the following methods: Text Messaging: Reply with "appt" to 266278 to acce

XfinityLinda

commented

14 hours ago

to the conversation:

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How to cancel appt

Cancel appt for technical

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Technician Appointment not visible

Hey so it says my appointment is from 1-3pm on the app but the last support message said 3-5. The app just refreshed and now says the appointment is dec 31st 2035. I have been waiting for 5 days and everyone told me they need an appoinemnt, now that its coming up I'm not sure what happened. I need m

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Customer Service

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Peacock premium platinum

I am a platinum rewards member but the page (https://customer.xfinity.com/activate-peacock) says I’m not eligible for peacock rewards. I tried to reach out through the assistant and a chat with an agent but they didn't help. I'd be grateful for any support you might be able to provide. Thank you!

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Customer Service

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@RyanFRMtheland that's definitely not what we want for you and we want to assist in getting this resolved for you as soon as possible so that you can continue redeeming your rewards! Do you recall if we have opened a ticket for you? (usually

XfinityEva

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14 hours ago

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Unable to Access Xfinity Rewards for 10 Months – No Resolution

I have been unable to access my Xfinity Rewards account for about 10 months now. I'm a Gold member and was able to use my rewards without issue before upgrading to Gig internet , the access problem started around the time of that upgrade. I've reached out to support previously about this issue, but

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Hope there is a resolution. No one can figure out the issue.

user_se05pm

commented

14 hours ago

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Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

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Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

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Xfinity Stream App

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user_sdyl4b Thanks for creating a post. Can you provide more information on what device this is happening on, or if it happens on multiple devices?

XfinityThomasD

commented

14 hours ago

to the conversation:

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disney +

I can get into disney + but then it stopped playing once it gets into the first ad

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Hello @user_mui5yt, and thank you for sharing your experience here on our Xfinity Community forums! I can understand how frustrating it would be to spend that much time with support and still not have a clear resolution, especially after confirming t

XfinityCliff

commented

14 hours ago

to the conversation:

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Replaced/Updated my modem to a Ubiquiti UCI Cable Modem

Just spent an hour and a half on the phone with Phone support. I pay for 1.2Gbps and my top speed is 600Mbps. There is nothing they can do for me over the phone they are going to have to dispatch a technician. This is standard BYOD modem on their approved list and they can't provision the modem. The

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

EG

commented

14 hours ago

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Internet very unreliable

Our internet goes down for awhile almost on a daily basis. This is the worse service I have ever seen. Big money poor service.

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