Xfinity Community Forum

Xfinity cxld account instead of transfer account

Went to a Xfinity store to get Peacock Premium on Xfinity as a Diamond member. I was told I was a gold member. Upon reviewing my account I was told when I moved almost 2 years ago that the system cxld my account and opened a new one instead of transferring it. So I lost at least 20 years from having

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Xfinity Compliments

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@XfinityThomasA Hi, Enrolled in plan mid April but want to change my return date. Tried the Xfinity Assistant (just type “seasonal hold”) route but only gives option to enrol . If I try that then get an error saying "We are unable to complete

dg124695

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7 hours ago

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Seasonal convenience plan

Review dates of seasonal convenience plan

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如何暂停互联网服务

我要外出旅行6周时间，如何暂停网络服务？

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Customer Service

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We are having the same problem with HBO, all shows pause and skip many time while watching.

user_rcokgt

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7 hours ago

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Hbo max shows lag and skip

Watching the pitt. The show lags and skips. I am paying for this app. What is the problem ?

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How can pay my bill

user_fc5116

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7 hours ago

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My account

Want to look at changes made to my account today

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Hello, @Stopbilling thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to see how I can help regarding the Collections concern. If I was in your shoes I'd be frustraed as well, and wo

XfinityJustinC

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7 hours ago

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Almost a year since I cancelled...yet again I have a colection from Sunrise Credit Services.

Almost a year ago (August 2025) I called and cancelled my service through Xfinity. At the time I was compIetely paid up and never thought i would need to go the the rediculous support chain to get something done again. However, several months later, I noticed a mark on my credit report from Sunrise

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I need to my payment?

user_fc5116

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7 hours ago

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My account

Want to look at changes made to my account today

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user_5a0bp0 Thank you for reaching out! We would be more than happy to get you pointed in the right direction! If you're looking to move your Xfinity service across state lines, you will need to confirm your new address is in an Xfinity service

XfinityMartyR

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7 hours ago

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Cancel my account

I'm leaving Florida and I need my account cancelled

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user_24pmmj Thank you for your continued testing with us. When you connect directly with an ethernet cable, are you bypassing the router and connecting directly to the modem?

XfinityPaula

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7 hours ago

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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user_h35pds thank you for using the Xfinity Community Forums page to reach out today. I understand that you have an issue with promotional offers for watches that you recently purchased. Let's see if we can get this corrected together. Please send u

XfinityMarcus

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7 hours ago

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mobile issue

I purchased two watches from the store, and both were originally set up correctly. However, one of the watch was not working, so I contacted support. During the troubleshooting process, the watch was transfer to diff number on my act. Which caused the promotional discount to be removed. The watch wa

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I was specifically told she needed it on a letter from Xfinity.

user_qlmzle

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7 hours ago

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Service Outage Letter

On Friday July 31st the internet was down and my tenant missed an online exam in her PhD program. Her professor stated she would be allowed a make up if she is able to provide a letter from Xfinity stating the interest was down. How can I obtain such a letter. I provided her the text message I recei

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Community Best Answer

Thanks again, @user_ojy3qx for reaching out to us directly! Working with you in direct message, we discovered your internet plan was not configured correctly so that the proper bootfile could be provisioned to the modem. Once we updated your account

XfinityMartyR

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7 hours ago

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Last ditch attempt at fixing upload speed before I leave xfinity.

I recently upgraded from the 400 to 1gig plan upon seeing that 1gig plan offered 117 upload speed (broadband facts). Upload speed seemed to top out at 40 on my previous plan. Upload speed checks (at the modem and wired) remained 40mbps. My first call to tech help resulted the rep landing on the fact

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Almost a year since I cancelled...yet again I have a colection from Sunrise Credit Services.

Almost a year ago (August 2025) I called and cancelled my service through Xfinity. At the time I was compIetely paid up and never thought i would need to go the the rediculous support chain to get something done again. However, several months later, I noticed a mark on my credit report from Sunrise

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Billing

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1. It consistently. 2. Advanced Security in the Xfinity app. BTW I'm using my own wifi and modem not Xfinity gateway, but I've sort out the wifi issue and my modem has not changed/replaced before the issue occurs (also tried reset to factory setting)

user_24pmmj

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7 hours ago

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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Thank you so much for sharing those details with us, @user_67ef1b! I would be more than happy to investigate the account fully regarding the payments. Can you please send us a DM to get started? Please send us a direct chat message with your full n

XfinityAdrienne

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7 hours ago

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billing support

I can't find a phone number for Xfinity Billing Support.

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Cancel my account

I'm leaving Florida and I need my account cancelled

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Devices and Equipment

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So have had the same amount withdrawn twice. Need to have one of the withdrawals returned to the account. Can you help me with this issue? Or refer me to someone who can. TY!

user_67ef1b

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7 hours ago

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billing support

I can't find a phone number for Xfinity Billing Support.

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mobile issue

I purchased two watches from the store, and both were originally set up correctly. However, one of the watch was not working, so I contacted support. During the troubleshooting process, the watch was transfer to diff number on my act. Which caused the promotional discount to be removed. The watch wa

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Customer Service

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Cancel my account at my old address

user_5a0bp0

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7 hours ago

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Cancel service

Hi, I moved and I need to cancel my service at my old address. We started a new service at my new address with you guys and I can’t figure it out.

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Had set up a payment for Aug 1st and the amount was drawn out of the account on July 30th and then the exact same amount was drawn on July 31st.

user_67ef1b

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7 hours ago

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billing support

I can't find a phone number for Xfinity Billing Support.

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