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Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
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If this situation is not resolved by August, I’m going to cancel my service.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
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Xfinity Stream App
Thank you for confirming that you’ve tried those troubleshooting steps @mrplbread —we appreciate it. Our team would be happy to see if we can assist with placing the order. To get started, please send us a Direct Message with your name an
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
@XfinityAlyssaA Yes, I’ve tried multiple times. I tried two browsers on my phone, two browsers on my laptop, and one browser on my PC, but I keep getting the same identity verification error every time
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
Thank you for confirming that you’re the primary user and that your information is correct, @mrplbread —we appreciate it. Have you tried clearing your cache and cookies or using an alternate web browser?
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
Hello there @fikigoat, were you able to get your remote issues corrected?
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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Xfinity Pro?
I'm attempting to cancel my Xfinity TV service and keep only the 1Gig internet connection. The representative I reached on the telephone gave me a plan that includes a $15 charge for Xfinity Pro. I asked about this, and she said it was an "extender" for the Internet, but couldn't explain it beyond t
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Customer Service
@XfinityVianney Yes, I’m the primary user. My phone number and email are also set as primary and verified All my information is correct
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
Update: I received notification that the ticket was closed without resolution. I called back and spent two hours on the phone. A supervisor told me we needed to go back to the store, again. My husband will visit the Bedford, NH store tomorrow morning
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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@user_064p16 While we can certainly understand your desire to receive assistance, we ask that you post your questions or concerns in our public forum and remain patient for a response. This would mean to be as specific as you can without sharing any
How can I activate direct messaging to Xfinity Support
How can I activate direct messaging to Xfinity Support
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mrplbread, thank you for reaching out and creating a new post. I see you are an existing customer attempting to place an order online. However, you get to a roadblock upon the verification page. If you are an existing customer, it may depend on your
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
opjose, thank you for sharing that. The domain of that email does not end with xfinity or comcast. That is not a legit email. I would delete that. I am very glad you caught it ahead of time. Always review the sender's email domain to ensure its legit
What does the Yahoo Migration e-mail look like? Is this site a scam?
What does the Yahoo migration message look like? I received an e-mail that has an imbedded link to [Edited: "Possible malicious link"] which looks suspicious to me. Could someone confirm that this is not a valid message? Thank you
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Good evening user_q5fgvc. I would be happy to assist you, if you did want to review the options we do have, or if you need to make any changes. Please let me know.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
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Sign-In and Account Management
Xfinity should provide all customers with an antenna and install it so we can get aABC
Detroit Pistons Playoff Game
Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!
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In possibly related news: in the past, and until a week or two ago, when ever I posted a Comment or a Reply, Sprinklr automatically made me a "Follower" of the topic I responded to. But no longer. Now, when I post on a topic, if I don't MANUALLY clic
BruceW
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16 hours ago
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Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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