Why did you not take payment out of my auto payment

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

Hi, I need help with my Disney+, Hulu Bundle. It was already activated and working on my account for months, and has since stopped working. I also noticed it disappeared from my subscriptions list without any action on my part. My plan is 1 GIG internet ($110/mo), which meets the Gigabit-or-higher r

I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin

I am not able to get started with the Xfinity router that was just installed. I downloaded the Xfinity app and changed the SSID and password for router. I am not longer able to connect with the box. I am sure the SSID and Password are correct. I need some basic instructions for connecting to the box

I need help from someone who can actually move this. For over a month I've cycled between the Xfinity Mobile support line and multiple local Xfinity retail stores (the first week was mostly with Assurant only to finally learn that the issue was with XFinity, not with them), and every contact ends th

I’m a new customer trying to order Xfinity Internet. My email and phone number are verified, but checkout cannot verify my identity using my correct date of birth. I have already tried again in a private browser and called customer service, but the problem persists. Could an Xfinity employee please

I'm a Diamond Xfinity member and had Peacock Premium included with my Diamond membership before I moved. After moving, Xfinity set me up with a new account. My Diamond status carried over, but my Peacock Premium benefit did not. Could an Xfinity employee please help me get the Peacock benefit restor

Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

I set up a payment arrangement for 8/24 and have proof of the arrangement with a screenshot yet my service was disconnected today 8/23. I chatted with a supervisor who said that there is nothing they can do and told me to be more responsible and pay my bill on time then disconnected from the chat. I