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user_57892i Thanks for reaching out to us with your concerns. Can you please tell me if you are seeing an error message on the screen when you try streaming from the device?  

XfinityBrianH

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14 hours ago

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My television is not streaming

I have a Roku TV in my bedroom and it’s not streaming and I paid for two TVs to stream

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Received XB8, should it have been XB10?

I am moving to a new house. At this address, I was advertised, and purchased, 2 Gbps symmetrical service. Xfinity Assistant says that “Your level of service is XI - NextGen MGig FDX including download speeds up to 2000 Mbps and upload speeds up to 2000 Mbps.” However, I only received an XB8 and not

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Your Home Network

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@user_17nuzl Hello! Thanks for reaching out, Could you tell me what happens when you try to access Netflix? Do you have this subscription through Stream saver with us?

XfinityKam

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14 hours ago

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Technical support

Unable to access Netflix.

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ok button on remote

Can the remote or box be programmed so that my mother doesn't have to hit ok to have the channel register? I saw a few threads here, but they were over a year old and I'm hoping something has changed.

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X1

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Hello, @user_96203f, thanks for reaching out to us on our Xfinity Community Forum. We appreciate you reaching out and understand your concerns about the condition of your yard following the fiber installation work. To help us better understand the si

XfinityMelinda

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14 hours ago

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Yard Damage

Comcast contractor installed fiber in our neighborhood but left the holes filled in and did not replace sod . I want those spots leveled and turf grass replaced please.

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My latest bill is incredibly insulting...seriously??

Wow, so I look at my bill this month and it's almost a third higher than it was last month..how is that even possible. And I cant even watch a movie tonight/stream anything because Im on the end of data on my limited plan. I think everyone gets unlimited data besides me. Diamond member doesnt seem t

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Billing

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Hello @user_f0r0bt, and thank you for taking the time to share your thoughts and concerns here on our Xfinity Community forums. It's clear how much the NFL Network and RedZone mean to you and your wife, especially as part of a long-standing Sunday tr

XfinityCliff

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14 hours ago

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NFL

I am severely disappointed with the war with the NFL broadcasting situation. We bought the sports package to get the NFL Network and the Red Zone which my Wife and I have watched every Sunday for years. We recently moved to Albuquerque and thought there would be no trouble once we set up our cable p

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Cancel service

I would like to cancel my internet without a phone call.

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Billing

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@XfinityKei​ I still have access to the Filter Rules page in Email Settings.  After I lost all of my custom rules, I opened the Filter Rules option in Email Settings and identified that my custom rules had been deleted.  I immediately bec

user_1bors0

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14 hours ago

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Email filters getting deleted

About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the

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We appreciate you bringing your issue to our attention here on the forums, user_xid5o9! Did your issue also begin around the same date as the original poster?

XfinitySean

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14 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Xfinity pro extender

I can not for some reason download the Xfinity app. I need to activate my Xfinity pro extender, how can I do this

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Customer Service

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@user_ss2e1a​ yes we do - there are several other streaming services that have local live tv/news.

user_t79q5e

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14 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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Home phone does not work

Home phone does not work

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Home Phone Service & Equipment

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do you get local live tv?

user_ss2e1a

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14 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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I love this idea, especially if the programming is actually the wether.

user_ss2e1a

 replied 

14 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

Question

user_jk7ecf Thank you for reaching out. I’m sorry to hear you haven’t received your phones yet and that the order is not showing on your account. I understand how concerning that can be, especially after paying the taxes for the order. I

XfinityMartyR

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14 hours ago

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Looking for my order

Hello, I ordered 2 phones last week and I paid the taxes of $117 and I have not received the phones and I dont see the order on my account anywhere. Can you please help me find the order? ty

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Hello @user_dky0i6 thank you for reaching out to us! Did you get a notification of a service interruption on your Xfinity app?

XfinityAbby

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14 hours ago

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Service is down in Addison

Service is down. Restarted my modem and still not working

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Hi there user_yc0ve7, and thanks for taking the time to reach out here on the community forums! Dealing with a move is already enough of a headache, so I apologize that our site isn't cooperating with you. Given that you recently moved, you may have

XfinitySean

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14 hours ago

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Account not showing up

I have an old account but I’ve moved and switched it over. I even paid it a few times since I’ve moved and now my account isn’t showing up on here so I can pay it again.

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Return Phone Issues

I purchased an iPhone 17 on July 4th because I lost my iPhone 15. I ended up finding my phone a few days later, and went in store to return the new phone on July 17th. I was told to come back the next day instead to meet with the store manager so he could waive the return fees. The store manager was

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Devices

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Service is down in Addison

Service is down. Restarted my modem and still not working

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Customer Service

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