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No dial tone on my VoIP line
I have Xfinity VoIP service that I've never used. I plugged in a phone that works (tested at a neighbor's modem). Plugged into my modem, reset modem, still no dial tone. All calls go directly to voice mail.
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Home Phone Service & Equipment
Payment missapplied / Chat agent contracdictions - Need payment research ticket
Hi, I am stuck in a billing loop and need some help. Xfinity's system is misapplying my payments and charging me late fees as a result. Attached Images are included Brief timeline 9/17 - Autopay was triggered to my checking account, which was closed as I was moving from one bank to another.9/17 - I
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Billing
Accepted Solution
For those who are looking to do the same. Do not believe the customer service agent when they say they will remove the collection from your credit report, the agent is lying. You’re better off negotiating a pay for delete with the collection agency,
Recall debt
Hello, I want to pay my balance directly to xfinity instead of the debt collection agency. Can I speak to someone who can let me know if the debt can be recalled please? Thank you
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You would think so. The irony for me is Gigabeam just went live in my area (last week). I'm finding it difficult to justify staying with Xfinity. The member benefits were one of the things keeping me around. Hopefully the silence here means they are
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Xfinity Member benefits started getting this error a few days ago
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Still No Cancellation Confirmation After Two Weeks
Hello, I called Xfinity approximately three weeks ago to schedule cancellation of my Xfinity service. It's now been nearly two weeks since my scheduled cancellation date, and I still haven't received any confirmation that my service was disconnected. My Xfinity account also continues to display my p
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Billing
Hello @user_8pvq49. Thank you for posting on the Xfinity Forum for help with your porting issue. I can understand how frustrating it must be to deal with repeated service interruptions over the past three months, especially after reaching out for hel
Porting number issue.
Xfinity Mobile has misrouted my phone number (which I ported from T-Mobile in 2024) to a stranger's account due to a backend system glitch. For the last 3 months, Xfinity has failed to fix the mapping error because they claim they need permission from the stranger. As a result, my phone service is s
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user_0uu1su I am happy to look into your opened tickets for this matter. Since we are working in a public platform that is why we are requesting a DM. We want to protect your personal information.
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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How can you STOP SENDING ME EMAILS
I tried all possible ways, please stop sending me all these [Edited: "Inappropriate Language"] emails, you cannot send people 2 emails PER DAY EVERY DAY, especially when it's the same thing all over again.
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Customer Service
It is still not working on my Samsung QN85QN90BAFXZA. Please help!!!
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_it2cgm hank you for reaching out. I understand that you do not wish to renew or extend your current agreement and would like to discontinue your Xfinity services once your commitment ends. I can certainly help review your account to confi
I do not authorize the renewal or extension of my current fixed-term agreement
Dear Xfinity Customer Service, I was informed that my current 24-month agreement began on March 15, 2025, and is scheduled to expire on March 15, 2027. I hereby formally notify Comcast that I do not authorize the renewal or extension of my current fixed-term agreement. I wish to permanently disconti
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@RD982 Why didn't you remove the damaged screen protector before sending it in? Bad on you. Assurant saw it as a cracked screen and didn't notice a protector. They process up to 2,000 devices per hour using automated vision tunnels and high-speed sca
Appeal Trade-in Value
After evaluation, my trade in offer was lowered $600 as a result of “screen damage”. There was no damage to the screen but it had a glass protector with some damage. How would I appeal this?
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As my testing brain comes somewhat back on line, it occurs to me that I tend to customize my interfaces a great deal. So I turned off my Firefox theme and refreshed the page. No change. Turn off UBlock? No change. And of course we already tried
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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Accepted Solution
ldw746 Hello, has your issue with the charge on your account been addressed yet? We are here to help if you need us.
Ticket #CR279195125
Had contact to explain this issue which was a massive charge which I am disputing
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That doesn’t work. I opened a ticket yesterday. No calls back or email updates just that I’ll be helped in 14 days. Completely unacceptable. The yard needs fixed and Comcast needs to pay for it.
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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That does not work. I opened a ticket yesterday speaking on the phone but no one has called me or treated this with any urgency. What’s the escalation?
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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Great question! No need to return your equipment when you put your Xfinity account on a Seasonal Hold, user_svpsxm. With the Xfinity Seasonal Convenience plan, you can reduce your services for up to 6 months while you’re away, then activate aut
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Stopping Xfinity internet service for 6 months
Need to stop Xfinity service for 6 months then return to Xfinity May 1, 2027. Should I return the equipment or return the equipment.
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