Xfinity Community Forum

@user_a16l5b Were you able to find any outage info on that site or in the app ?

EG

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13 hours ago

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Internet is out

My Internet just stopped Working in the light is blinking on and off from green to yellow

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Yes. You may see a small loss of speed and bandwidth, especially if you have multiple devices consuming heavy bandwidth simultaneously. If you have 500 to gigabit speeds, you probably wouldn't notice

EG

commented

13 hours ago

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Can I daisy-chain two Ethernet switches off an HB8 and will I see any loss of speed or bandwidth? The first switch has two ports in use and is about 15 feet from the gateway. The second switch is is about 50 feet away and will have two ports in use. On the second switch port #1 will have a 10 ft run

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@user_lpx9xw I'm sorry to hear of the experience you had. Our team is here to help! Can you please direct message me your first and last name along with your full service address so that I can assist you further.Here's the detailed steps to direct me

XfinityKei

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13 hours ago

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$500 Prepaid Virtual Card

I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10

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@user_5hud5b @XfinityThomasA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

commented

13 hours ago

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U

Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

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user_rfklvu Thanks for reaching out to us about the recent drop in service reliability for your home. This certainly isn't something we like to hear happening, and I would be happy to look into what is causing the problem that needs fixed for the hom

XfinityEricB

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13 hours ago

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Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

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@user_uwajcm You've come to the right place for help. Our team can resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message u

XfinityKei

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13 hours ago

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Move green box

I need the green yard box moved

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Good morning @user_wr4q9f, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues making a payment on the account, but you have come to the right place for assistance. I see you

XfinityJeff

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13 hours ago

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Billing information gone

I cannot make a payment and it is showing a 0 balance but I have a balance.

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U

I've been an Xfinity customer for over 20+ years and I've noticed in the last year that the Xfinity Wi-Fi service is HORRIBLE! We have repeated drops as well. We pay our bill on time faithfully ever month for a whole month of service. Yet we are luck

user_rfklvu

commented

13 hours ago

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Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Question

user_izw9cf Hello and thank you for reaching out via our Xfinity Community forms. I understand you're seeing Netflix error M7111-5059 after using a VPN. This often happens because residual DNS settings are confusing Netflix about your location, even

XfinityChristy

commented

14 hours ago

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I need to reset my DNS server

I used VPN to watch Netflix, but after I turned it off I got Netflix Error M7111-5059 (https://help.netflix.com/en/node/53047). I restarted the WiFi router many times but the issue still persists. I contacted Netflix and they had me go to https://fast.com/# to locate my service. Both Client and Serv

Question

user_5wattk Do you have an active internet service with us, or access it within the last 90 days if no active account? Do you get an error when trying to open your email?

XfinityEricB

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14 hours ago

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My email closed?

Is my email address closed?

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U

Hello I have also been misled and lied to about this promotion. I signed up for mobile and switched 2 lines over. One with a qualifying trade in and one with a Boyd. I was led through the wringer for months by representatives through chat, call, and

user_lpx9xw

commented

14 hours ago

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$500 Prepaid Virtual Card

I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10

Question

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I get this message that comcast is not available

user_g3ces0

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14 hours ago

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Comcast email on iPhone - password reset issue and Comcast not available error message

Went around and around and around on all the forms tried everything and it gets fixed and then a few months later it starts so I finally give up and I added the xfinity.com Comcast email to my home screen and now that if I have to go to Comcast I can at least get it there by going through Safari. No

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Billing information gone

I cannot make a payment and it is showing a 0 balance but I have a balance.

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Billing

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Move green box

I need the green yard box moved

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Customer Service

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I’ve reset my password many times, but I’m still getting a message saying it’s wrong.Even though I just changed it. And the assistant is no help at all

ScottishRover

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16 hours ago

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Can’t find imap password

Can’t find imap password for comcast

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U

Not able to get the return label for wrong order phones within 14 days window endless phone calls and live chats

I have ordered the internet + mobile line during Black Friday promotion. Live agents wrongly ordered 4 phones. Frustrated by their tactics, I wanted nothing to do Xfinity and return everything including the internet equipment. I could return the internet equipment in the store but they could not tak

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Devices

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Xfinity presented a comparable deal to AT&T to keep customer. Never hurt to reach out.

user_zkjkxi

commented

19 hours ago

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1-click from switching to AT&T

AT&T is offering me 500gb/$65 non-promotional + 150 GiftCard. No contracts, forever price. xFinity just bumped my bill to $85/month for the same speed. Wants to lock me in 5 years, wants to me add mobile, and what is even this xFI Complete nonsense. Giving xFinity a chance to keep a customer here. D

Question

user_5hud5b - Thank you. Let's take a closer look and troubleshoot this issue together. f you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into t

XfinityThomasA

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19 hours ago

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Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

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user_7b4f3a Thank you for letting me know you have tried those options already. I would be more than happy to see what we can do to help get this updated for you. If you could send our team a direct message with your full name, the name listed on

XfinityAmandaB

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19 hours ago

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Error message when attempting to update payment method

I need to update my payment method and setup auto payment for my checking account but keep getting the same error message, "Looks like something went wrong." I tried the app, the website, and multiple devices and browsers. I have spent about 6 hours on the phone with Xfinity support over several day

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user_2hpv4o, hello there! I totally understand your concerns. I'd like to take a look into this for you. Thanks for also reaching out. To move forward with your concern, please send us a direct message with your full name and complete service a

XfinityQue

commented

19 hours ago

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Canceled the internet and still got the online bill for next month

This is horrible. Called Xfinity to cancel Internet Dec/9 (clearly state the last day is Dec/13); received a confirmation email on Dec/11 (while the last day of service is blank); There's a new bill for next month in my account. [Edited: Language] Need another call to cancel it again?

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