Xfinity Community Forum

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There is no order for service that I'm aware of. What would you advise for a next step?

user_yg0zoh

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15 hours ago

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Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

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No, the issue seemed to stop when I ran an update to the Apple Home app that would, if I had it set up, allow control thru the app of all of my”smart” appliances. When it was happening it was not only on one station in Xfinity Stream, it was all of t

user_26by1q

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15 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

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This definitely isn't the experience that we want for you as our valued customer! We want to do all we can to help and improve your service quality and really earn your business and loyalty. Please send a direct message by clicking the

XfinityAlfonso

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15 hours ago

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

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Can I take a rented Xfinity Gateway to a new address and continue service?

Moving from MI to MN and wondering if I can take my Gateway with me. If not, can I transfer it to a new user?

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Your Home Network

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Hi there, illegal_op! I apologize for the troubles with the Xfinity Stream app and am happy to further help. We want that to work flawlessly! I see an issue very similar to this being worked on by our engineering team. Are you watching the local chan

XfinityRay

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15 hours ago

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Audio issues with iOS and stream app

I am having the issue with audio going in and out on my iOS devices

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Thank you for sharing the steps you took that helped, user_26by1q! We very much appreciate you sharing so that other readers may benefit from the information, and this is keeping in the spirit and nature of the forums and is fantastic, thank you! &nb

XfinityThomasA

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15 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

Question

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

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Customer Service

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Email Inaccessible

Xfinity email login page (https://connect.xfinity.com) is either broken or someone [Edited: Language] up and it’s continuously redirecting to a support article (https://www.xfinity.com/support/articles/account-email-information). It’s a never ending loop and if you catch the login page b

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Email

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Great question @psrk-usr5825! If you are receiving these emails in your Xfinity email inbox, there is always a verified email logo as mentioned in this article here.

XfinityAldrik

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15 hours ago

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How to respond to the email sent by Xfinity/Medallia?

I have had some unpleasant and wasteful interactions with Xfinity in the past few months. I have provided feedback as well. I receive these follow-up emails about my feedback to the survey and that the person tried to call me but they don't. They are just making it up. There is no way to know if thi

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Hello @user_u7y5jx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having audio issues with your Xfinity Stream App?

XfinityChelseaB

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15 hours ago

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Audio issues with iOS and stream app

I am having the issue with audio going in and out on my iOS devices

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Oh no! Which IOS is installed on those devices, user_9e00c8? Is it just the Apple devices that are impacted?

XfinityThomasA

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15 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

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Need to reopen ticket

I was online with a real person and they gave me a ticket number. I was told the elevated support would reach out to me within a certain amount of time, but I never heard from anyone. I am trying to get a secondary account password reset. It does not show up in my account, although other secondary a

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Email

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I definitely understand where you're coming from user_d0elo2, and please know we want nothing more than to help in any way we can. All agents here in our Reddit community are real agents based out of our corporate headquarters in the United States, s

XfinitySeth

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15 hours ago

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How do I get help from a live person?

Please give me step-by-step instructions to contact somebody over the phone

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TV service box

something I do not understand when you get TV service from Comcast the service box comes with a controller. you have to pay extra each and every month for the controller. $12/mo. if you add additional TVs to the service each service box comes with a controller and you pay the $12/

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X1

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@XfinityJohnG We are having the same problem (can't access our email thru third party (centurytel.net

user_34r42n

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15 hours ago

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Email

Can't access my Comcast email.

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user_ptpuni, The Disney+ app is currently not included with any bundles we offer. That said, you can access the app using your X1 equipment if you have a subscription or wish to sign up. You can aslo visit their site directly and then use that

XfinityVianney

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15 hours ago

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Disney+

Is that a part of my plan

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@EG im not coming up with a make and model. Its one from comcast however,

user_pimadl

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15 hours ago

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Internet speed

I upgraded my internet plan to 1100 mbps more than a week ago, and my billing and plan reflect this, yet my internet is still operating at 600 mbps which was the old plan. The online assistance and phone number are absolutely no help

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I am shocked by the replies to poor service on this forum. It is an absolute joke that real, paying customers have to get on a community forum and communicate with "XfinityFrank", who most likely is just another bot. Is Xfinity just that out of touch

user_d0elo2

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15 hours ago

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How do I get help from a live person?

Please give me step-by-step instructions to contact somebody over the phone

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Had an option available that’s all of sudden gone ?

I had an option for a temporary service plan with an installment , $29.99 for 50mbps and $$50 to enroll and $100 to pay off total balance due now it’s gone?

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Billing

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Blacklist phone remover

Hello my name is [Edited: "Personal Information"]. I moved my line from T-mobile to Xfinity Mobile and I bought from Xfinity. Now my phone said it’s in blacklist I can use my phone no more. I don’t know what to do now can you help me please. IMEI number is [Edited: "Personal Information"

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Devices

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