Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.4K)
thank you for these detailed instructions, when I sign into max account with xfinity ID I'm still getting this message below to add HBO Max even though my stream saver plan shows hbo as "active" If you try to sign in without having an HBO&nbs
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
The Xfinity website doesn't show the $40 student discount option when I click the link from the SheerID email. I am in an Incognito window now, but the site is asking me to confirm the existing account at my address. I know these student deals are so
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
Nick was Awesome [Edited]
I just spent a half an hour between chat and automated phone trees trying to reach a human who could help me with a quick fix to service order I had made. The AI system failed to understand my query again and again. It was exhausting and completely debilitating to morale. i finally reached a human c
Question
•
Xfinity Compliments
post a link please.I have signed in and your webpages are different than you described
Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records
I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho
Question
Done. I redacted my name and service address but here is the screenshot of that step being completed [Image Removed: "Personal Information"]
Nightly Internet Speed Drops Despite 2100 Mbps Plan starting around 7/8pm PST
Hello Xfinity Support, I’m requesting help with a recurring internet speed issue. I currently pay for a 2100 Mbps download internet plan. During the day, my speeds are generally close to what I expect from the plan. However, starting around 7:00 PM each night, my download speed drops dramatically, o
Question
Refund?
So now that you’ve eliminated the NFL Network AND Redzone…… will I be refunded a portion of the ridiculous $306 you charge me every month? Or do you just keep it?
Question
•
Channels and Programming
@XfinityMarshante Just wanted to let you know that I gave up on this after an hour and half back and forth conversation via Facebook only to be told I had to call a toll free number and relate everything to a new person. My time is more valuable tha
Unable To Watch $1 Movie Rental - Error - ENT-22018
OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), trie
Question
mr23458 Hello there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help, and I am happy to work with you to closely review your internet connection.
Nightly Internet Speed Drops Despite 2100 Mbps Plan starting around 7/8pm PST
Hello Xfinity Support, I’m requesting help with a recurring internet speed issue. I currently pay for a 2100 Mbps download internet plan. During the day, my speeds are generally close to what I expect from the plan. However, starting around 7:00 PM each night, my download speed drops dramatically, o
Question
Is it just the Wi-Fi or do you loose internet entirely?
Poor quality
I’ve never in my life had such a bad experience with a WiFi company. moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every d
Question
user_dm2hyv You will need to have Third Party Access Security checked in your settings to allow 3rd party clients (outlook, thunderbird, etc) to access your comcast email. Adding this for clarification That just means any changes to y
Password works in webmail but not when connecting to imap.comcast.net
My password works in webmail at connect.xfinity.com, but third-party email apps get 'authentication failed' when connecting to imap.comcast.net and smtp.comcast.net. The Third Party Access Security checkbox is enabled in my settings. Please verify there is no account-level lock on third-party email
Question
Hi user_ybn4dj! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear about the slow connection you've been experiencing. My team would be more than happy to f
Internet slow
We’ve been having trouble with our Wi-Fi router seems to be running really slow lately. Can we get somebody out here to check it out and see if it needs to be replace
Question
I sent you a direct message
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
Question
Nightly Internet Speed Drops Despite 2100 Mbps Plan starting around 7/8pm PST
Hello Xfinity Support, I’m requesting help with a recurring internet speed issue. I currently pay for a 2100 Mbps download internet plan. During the day, my speeds are generally close to what I expect from the plan. However, starting around 7:00 PM each night, my download speed drops dramatically, o
Question
•
Your Home Network
Hello @user_bsot2g our team can help you set up the right work order to fix the line. We'll need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
Question
@mw1093 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify what website is looping? Have you already tried clearing your cache and cookies? What web browser are you using?
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
Internet slow
We’ve been having trouble with our Wi-Fi router seems to be running really slow lately. Can we get somebody out here to check it out and see if it needs to be replace
Question
•
Customer Service
Greetings, @user_ru7ny0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you
How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you. My bill is getting very high and I cannot afford the lost of my contract discount and the new increases we are getting the first of the month. If a loyalty contract is p
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
Question
Good Morning, @user_mmx83g Thank you for taking the time to reach out to us regarding your experience you had trying to get assistance. I'm happy to hear that Nick was able to get you taken care of and went above and beyond to get your concerns addre
XfinityRichard
commented
7 hours ago
to the conversation:
0
0
Nick was Awesome [Edited]
I just spent a half an hour between chat and automated phone trees trying to reach a human who could help me with a quick fix to service order I had made. The AI system failed to understand my query again and again. It was exhausting and completely debilitating to morale. i finally reached a human c
Question