Xfinity Community Forum

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I just sent a direct message to you. Thank you for taking the time to look into this. I look forward to your assistance.

user_6ok25y

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13 hours ago

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Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

@user_i1csbj Sorry that you are still having trouble connecting to the Xfinity hotspot. I will need to review your account and submit a technical support ticket to assist you with your hotspot connection. To send a "Direct Message" to Xfinity Support

XfinityCarolyn

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14 hours ago

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Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

C

Same problem here in Denvor, I tried to ping my Xfinity assigned IP and it is unreachable globallyhttps://check-host.net/check-ping

Chemicy_V

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14 hours ago

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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

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@XfinityRay my old phone is connected to the Xfinity WiFi hotspot. My new phone doesn't show Any Xfinity networks. My new phone has never connected to any Xfinity network. What's it going to take to talk to someone who has some knowledge of why this

user_i1csbj

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14 hours ago

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U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

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Landman

Trying to watch Landman on paramount plus with Xfinity . Doe not work even though I pay for paramount plus with showtime.

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Xfinity Stream Website

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Thank you for reaching out to us @user_0xqa1y! Just to confirm, are you seeing this on all device or on certain devices? Does this happen on wireless connections, hardwired connections with an ethernet cable, or both?

XfinityAldrik

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14 hours ago

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Requesting Immediate Escalation – Ongoing Service Instability

My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period. This is **not a WiFi, device, or reboot issue**. Basic troubleshooting has already been completed multiple times and has **not resolved the problem**. The

Question

Thank you for taking the time to reach out and share your experience @user_8z3qzi. I am glad that we were able to help review the account and services. With your interest in our NOW Internet service, we do not provide billing and troubleshooting supp

XfinityDemitrius

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14 hours ago

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Cancel service

I need to cancel my service.

Question

Thanks for reaching out through our community forums, user_rte82u! Are you receiving a specific error message or code when trying to access your email through your iPhone and iPad, and are you going through Apple Mail app when trying to do so?

XfinitySean

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14 hours ago

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Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

Question

We are happy to further help, @user_i1csbj! Have you connected to a hotspot at the location you are not seeing one now in the past? Are you trying to connect to the hotspot at a business or a residence?

XfinityRay

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15 hours ago

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U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

No worries at all, user_p322dt. Thank you for sharing the update so other readers may benefit from the exchange.

XfinityThomasA

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15 hours ago

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email forwarding

Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo

Question

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I’m having trouble accessing a few Chinese apps in Massachusetts as well

user_lx29wx

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15 hours ago

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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

I have double checked everything. It turns out I was wrong. Emails are being forwarded. It is only my test emails that don't get forwarded. Maybe emails won't be forwarded on to the same email address they came from. I'm sure

user_p322dt

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15 hours ago

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email forwarding

Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo

Question

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@XfinityCarolyn That link was absolutely no help. Xfinity WiFi DOESN'T appear in the list of available networks. Using the app does absolutely no good, since you can't connect to a network that doesn't appear in the available networks. I've tried h

user_i1csbj

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15 hours ago

to the conversation:

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U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

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Internet Download, Upload, and Latency Speeds Consistently drop to below usable levels from 7pm till past midnight every day

I've been having an issue where the download, upload, and latency speeds consistently drop to below usable levels every night, and only during the night. I've gone through the AI chatbot troubleshooting steps multiple times and it constantly sends me a back on a loop of restarting gateway and tellin

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Your Home Network

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Wi-Fi

My WiFi is working on my devises except my main tv it will not connect. I thought it may be the tv but it connected to my phones hot spot and worked perfectly and my I pad hot spot . I have rest the router and the tv I unplugged router and powered it back on everything connecting except the main tv

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Your Home Network

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Nbc freezes

In Memphis, the local NBC station, WMC channel 5, freezes every few seconds on X1 or when streaming. No problem on antenna.

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X1

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Good evening @user_9fso3a and thank you for reaching out on our Forums with your issues connecting your MacBook to your NOW WiFi Pass. While we do have limited access to NOW accounts on this platform, we are happy to help troubleshoot. To confirm, ar

XfinityAlyssaA

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15 hours ago

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NOW wifi Pass MacBook not connecting. No splash page.

The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h

Question

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@user_bq8p6d any update on this issue? I am having the exact same problem. Fixed for a minute with bridge mode but that didn’t resolve the spikes.

user_yb3ehk

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15 hours ago

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Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

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Not reaching advertised upload speeds

How yall doing, so I’m running Hitron coda56 to UniFi cloud gateway max, paying for 2gig down 200mbps up and getting full 2 down but only 80 up. Tech support hasn’t been helpful at all, does anyone have any suggestions?

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Your Home Network

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NOW wifi Pass MacBook not connecting. No splash page.

The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h

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Your Home Network

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