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@MrVXT Sounds good, I will check in with you on Sunday to see how things are going. If you need anything before then, please let us know. Our team is here to help 7 days a week.
Email access is failing on current versions of both Firefox and Chrome on my PC
After I successfully login I'm getting "Please Try Again Shortly Something Went Wrong - Error 10A"
Question
@user_e0itd3 Thank you for the update, we are sorry to hear that there are still issues with your mom's phone. I know how vital it is to have a working phone, our team would love to further assist you. Please send us a DM to Xfinity Support with your
Landline transfer
Iam waiting for my landline to be transfered from Verizon to Xfinity I called several times it has been over 10 days still no transfer what is the problem I better not get charged for this
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@lake1122 with being new to the Xfinity Forum, I completely understand if not up to speed on guidelines and processes. Guideline violations can lead to loss of Forum privileges, and we don't want that to happen so wanted to help get the proper expect
Price Increase
I am trying to get in contact with an agent to discuss my bill and the AI bot won't allow me. My bill went up 50 dollars this month.
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@user_8i20xw Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with your account and services. It can be very disappointing when your services aren't working as intended. I have read over your post, and understand the
Xfinity Support
I am a customer of over 20 years, I have written a lengthy complaint on this forum and still have not been contacted by a manager. I have called. I have text I have messaged. How do I reach anyone that cares at Xfinity?
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You are welcome, make sure your DM has both your address and full name included. We will be responding shortly!
Bill will increase - 1 year promotion getting expired
Hi, I noticed my internet bill is set to increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40 includin
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Here is the latest...It has been over a month and a half since I first communicated my issue to Xfinity support and was told by technical support /engineering team that they expected to have it resolved by 8/3. It is now 9/10 and still no resolution.
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
I forced the issue by clearing cache and cookies on Chrome, updated Chrome and "it's working" again. With Firefox I disabled Norton Safe Web and that worked. I checked Chrome and all the Norton extensions were enabled. For now? I g
Email access is failing on current versions of both Firefox and Chrome on my PC
After I successfully login I'm getting "Please Try Again Shortly Something Went Wrong - Error 10A"
Question
Just sent a DM as per your suggestion. Thanks for responding
Bill will increase - 1 year promotion getting expired
Hi, I noticed my internet bill is set to increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40 includin
Question
There has been NO UPDATE ON THIS. I AM TRYING TO PAY MY BILL. WHY WONT YOU LET ME? THIS IS RIDICULOUS!
Online bill pay blocked
My online payment has been blocked for four months; multiple representatives cannot explain the restriction; Xfinity's own payment link also fails; Ive called three times and have been told it was a one-month “cooling period, but it's been 4 months. Supervisor knew even less than the represenative.
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@XfinityJohnG The issue is still there Sep 10 08:20:51 nthumper postfix/smtp[7154]: 7A9121BB6F5: to=<[Edited: "Personal Information"]>, relay=smtp.comcast.net[96.102.18.197]:587, delay=1, delays=0.14/0.04/0.84/0, dsn=4.7.0, status=deferred
Authentication problem with SMTP gateway
I've been sending outgoing email via smtp.comcast.net for years but recently it's been rejecting my connection, sample entry from my mail log SASL authentication failed; server smtp.comcast.net[96.103.145.180] said: 535 5.7.0 ...authentication rejected (4)) There's no issue with server name, dns res
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@SuzyQ924 It was originally a forced option at the beginning, then it was changed to optional for the time being. We do still plan to migrate all emails to Yahoo, but the timeline has not been fully set yet. We do know it will be done in phases, as y
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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I have been a customer with xfinity for over 10 years. I pay for 800mbps speeds and only get about half that over WiFi. I have an outdated xb6 router than only supports WiFi5. You’re telling me I can’t upgrade to the xb9 because I’m not a new custome
Xb9 modem
I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit
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user_2azuj2 Our team is happy to take a look at your account and see what we can find. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" ic
"Burial ticket open since 8/28, 811 marking completed 9/3"
confirmation number D26AUG2817453600000MTROYE200CC. Trying get a better status update than the yard has been marked. Need to know when someone is scheduled to come out and actually dig the ground and run the wiring. We both work from home and are having trouble working without any internet service.
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Good Morning @user_z9s161! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the trade-in amount and the details regarding your experience. I would be more than happ
Promised $1,200 in Trade-In Credits and Ended Up With a Phone Shipped After Xfinity Said the Order Would Cancel Itself Without Confirmation
An Xfinity Mobile phone representative sold me on upgrading to a Samsung Galaxy Z Fold 8 by promising $1,200 in total trade-in credits, applied monthly, for my Samsung Galaxy S25 Ultra. After placing the order, the representative admitted they had made a mistake, but the order had been submitted wit
Question
user_2ggtvc Hi there! Thanks for using our Forums to contact us and I am happy to work with you to review the account to see what deals we have. To get started can you send us a DM with your name and address? To send a "Direct Message" to Xfini
Bill will increase - 1 year promotion getting expired
Hi, I noticed my internet bill is set to increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40 includin
Question
user_xf93w1 Hello Douglas. Thank you for sharing your experience with this order with us here on our Xfinity Forums. I love that you are one of our Diamond members! I'm sorry that there has been these contradicting events and I would love to work wit
Two Xfinity Mobile orders 9 days late - store quoted 2 days, confirmation said backorder, then a false arrival email
I am a Diamond-tier Xfinity customer with both home internet and Xfinity Mobile, and I need someone from Xfinity to actually own this, because nine days in nobody has. WHAT I ORDERED On 9/1/2026 at Xfinity Store #59003 (8286 Northfield Blvd, Denver) I ordered a Samsung Galaxy Z Fold8 Ultra on a 36-m
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Hello user_ip0f59, thank you for being with Xfinity for over 20 years, that is awesome! I'm sorry to read that your Xfinity membership tier is no longer showing available. There are some account types that are not eligible for our Xfinity membership
XfinityPaula
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No Longer Diamond Tier Membership/Have no tier at all
I’ve had Xfinity for 20+ years and used the rewards program for many years and recently the new membership rewards, but for about a month, it says I’m no longer eligible and I’m confused on why?
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