Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (494.5K)
Hello, @user_2awi3b! Thank you for creating a post to get started. Our team can certainly help (in many ways!) Why were you looking to schedule a Trouble Call (tech visit)? Are you experiencing issues with your service(s)? If so, what seems to be hap
technician appointment
Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.
Question
All my Streaming Apps keep having to pause
Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?
Question
•
Xfinity Stream Website
I just started peacock but I want on my tv
I downloaded Peacock on my IPad but I want it on my tv screen
Question
•
Channels and Programming
Excellent! Glad to hear you are able to log in to Peacock. If you need anything else, we are a new post away.
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
Question
I have had service since July 31 2025. I have not had the same amount for a bill twice!!! It jumps up it goes down, I have talked to C.S. escalation, on phone, online and IN THE STORE. I have been blown off EVERY TIME with out any explan
Person to help me
Please can someone please HELP ME GET THROUGH TO XFINITY THAT I HAVE A BILLING PROBLEM
Question
Email password invalid [Edited]
i was trying to go in the email app on my phone and the screen popped up to enter password and it says its invalid [Title Edited: "Personal Information"]
Question
•
@user_vog32p Here is a link to assist you: https://www.xfinity.com/support/articles/due-date-change To change your bill due date for Xfinity services, follow these steps: Sign in to your account at xfinity.com with your Primary Xfinity ID. Click t
Change Billing Date [Edited]
Want to change billing date to the 3 of the month. [Title Edited: "Personal Information"]
Question
I am able to login to Peacock.
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
Question
technician appointment
Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.
Question
•
Customer Service
... comcast.net email address has been dropping the vast majority of my incoming emails ... CSA ("Customer Security Assurance") might be able to help you. See https://spa.xfinity.com/contact-us.
Legacy Comcast.net Email Server Sync Freeze Since June 16 – Rejecting External Mail
Hello, My comcast.net email address has been dropping the vast majority of my incoming emails since around June 16th. To give context on the severity, I typically receive hundreds of emails per day; now, I am lucky if I receive 10 to 15, and I am deeply concerned about missing critical emails. This
Question
user_f4ahkv, thank you for reaching out to Xfinity Support. I am sorry to hear you're having trouble with your cable box. Have you used the Xfinity app to troubleshoot your box? That is the best place to start. Let me know if you still need help, and
Setting up hard wire cable box
Keep getting code RDK-03013 I’ve tightened the cables and restarted my tv. I am using HDMI 1. Can’t get the tv and cable box to sink up.
Question
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change Billing Date [Edited]
Want to change billing date to the 3 of the month. [Title Edited: "Personal Information"]
Question
@user_jh8dg1 Awesome, you should be able to go to my subscriptions page or Peacock and log in now. Could you please let me know if you're able to log into your peacock subscription?
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
Question
Good Morning user_doryxg thanks so much for taking the time out of your day and reaching out here on our Xfinity Forums! In general terms, can you let us know the nature of your billing issue (home internet, Xfinity Mobile, etc)?
Person to help me
Please can someone please HELP ME GET THROUGH TO XFINITY THAT I HAVE A BILLING PROBLEM
Question
@user_pc2qlk From a Google search; Why is it on your network? Your Internet Router/Gateway: Many major Internet Service Providers (like T-Mobile Home Internet) use routers and gateways manufactured by Askey. If Askey shows up as the primary gatew
EG
commented
11 hours ago
to the conversation:
0
Askey Computer
Asked Computer connected to my internet. Is this done by xfinity?
Question