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I’m looking for my archived messages
I switched to a new phone and my archived messages that were in a file in my email app labeled “archive” did not move to my new phone in the email in the app. The folder was not even there. I transferred the archived messages from my old phone into the inbox so that I could save them on my new phone
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When does the email change over happen? What do I need to do to keep my email address
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Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub contractor and they tried to help me but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on mu name John Knisel I would appreciate it because I just g
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Customer Service
Hello @user_7lmoqm my team and I are happy to help. Can you tell us the details of your concern? The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate. Why do you need escalation to e
No help
Been On hold for supervisor over an hour with my xfinity agent I need to escalate my issue to executive services, please contact me back with phone number on account
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No help
Been On hold for supervisor over an hour with my xfinity agent I need to escalate my issue to executive services, please contact me back with phone number on account
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Customer Service
user_vu0sv8 Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. When you can, please send a Direct Message with your full name and address. Click "Sig
who to contact about a Drop-Bury work order
I am writing to get assistance with an unburied cable line at my property. On [Insert Date of Appointment], an Xfinity technician resolved a TV quality issue by running a temporary cable above ground outside my home.The technician stated that he submitted a work order to have a crew come out and bur
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Hi there @user_iazgi2 Thank you so much for reaching out about not being able to receive emails. I'll be happy to assist. Yes, as @DreamSayerZ mentioned, you would need to switch your email over. I'll be happy to take a closer look
support for comcast email have not received email in 3 days...not via outlook, web, or mobile device
I have not received emails in days... Not via outlook, mobileapp, or web version. The only email I can get if I send via my gmail account which is associated to account. I have done trouble shooting and I am not over the limit. I had somone from @essexma.org email me to test and never received. Plea
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user_426i7q Thanks for reaching out with your questions. You can review Xfinity deals at the following link https://www.xfinity.com/overview.
NFL Network and Red Zone are back!!!!!
Thought I would check the channels and programming page and there is was. I have it back on and all is good. Never had a doubt
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Hello @user_7599kj Thanks for reaching out. We can certainly take a look into this for you. Although we may not be able to see all the specifics you are asking for, we can at least run a few tests and check some of the history to at least confirm wha
Modem losing DOCSIS registration several times daily - T3/T4 ranging timeouts, levels in spec
I'm getting repeated internet dropouts caused by my cable modem losing DOCSIS registration and re-registering. Each event drops the connection for roughly 30 seconds. It's happening multiple times a day and appears to be getting more frequent. Modem: Arris SB8200 (DOCSIS 3.1), in bridge mode behind
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user_fw0ep5 Thanks for reaching out to us about the lineup concern with channels missing and in the wrong places. I would be happy to review the last techs notes, and help in any way I can with getting this fixed for you. I'll need to check the accou
Issue with Local channels on Xfinity cable
First off your customer service system is very lacking its ability to provide support to customers who are have an issue that the AI or the team in India is unable to fix or provide and update/statue of trouble tickets. That is not the issue I want to address currently because of my frustration and
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urgent bill extension, medical disability accommodation, removal of in person cash payment only.
I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,
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Billing
Issue with Local channels on Xfinity cable
First off your customer service system is very lacking its ability to provide support to customers who are have an issue that the AI or the team in India is unable to fix or provide and update/statue of trouble tickets. That is not the issue I want to address currently because of my frustration and
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Channels and Programming
Dvr capacity
Why did my DVR capacity drop from about 31% to 19% after Friday night
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Customer Service
Hello @987regulars Thanks for reaching out. Sorry to hear you did not receive the requested callback. If you are needing assistance cancelling our team is happy to help accomodate that. In order to get that processed we need you to send us a direct m
cancellation difficulties
Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a
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What I want: Disconnect effective end of last billing cycle and refund of the new charges.
cancellation difficulties
Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a
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Closed
cancellation difficulties
Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a
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Customer Service
Thank you for your response. I sent a message to Xfinity Support yesterday with that information and have not heard back.
SAFETY RISK - Downed Line In Driveway, No Response from Xfinity
I have a downed cable/wire in my driveway along with no internet connection. I have attempted to call and use Xfinity Assist to get in contact with a real person, and have submitted two separate safety concern tickets through Xfinity Assist. I was able to schedule an appointment to restore my servic
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Hi there @user_aylht3 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &em
XfinityDemetrise
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Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub contractor and they tried to help me but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on mu name John Knisel I would appreciate it because I just g
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