Xfinity Community Forum

Hey there, @user_cb1pux, thanks for reaching out through Xfinity Forums regarding your speed concerns. We would be happy to take a look at your signals on our end to help with troubleshooting the connection issues. Can you please send us a Direct Mes

XfinityJeniece

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16 hours ago

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Internet is soooooo slow

I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai

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@user_rszv5v When I click the square box of an email received in the inbox, and then I click on the move icon,in the ribbon at the top, but when the dropdown box appears, the move option is greyed, preventing move the selected email, from inb

Again

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16 hours ago

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move option xfinity email is greyed and how to restore

When I click the square box of an email received in the inbox, and then I click on the move icon,in the ribbon at the top, but when the dropdown box appears, the move option is greyed, preventing move the selected email, from inbox, to a saved file.

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Internet keeps dropping

I work from home and my internet keeps going out! this is beyond annoying and has been going on for a year! I called and a third party technician was supposed to contact us and I am still waiting. We were also supposed to get a credit on our account and have not received it yet. I need someone to co

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Your Home Network

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Given the situation you described @user_ih04ud, I understand how upsetting it was for her to be turned away after you both spent so much time preparing the account access. Could you please send our team a direct message with your full name and full a

XfinityAldrik

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16 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

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@XfinityLinda Hello, Thank you for responding. My sister is still in urgent need of the SIM card immediately. She has been added as an Account Manager on my Xfinity Mobile account, and all necessary invites and permissions were completed in

user_ih04ud

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16 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

Question

Thanks for the update @user_jdxgq0 let us know if you are still having issues with the Disney+ app after you try the steps found in the thread. If you still have issues with the bill you can create a new post here: https://forums.xfinity.com/conversa

XfinityAbel

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16 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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user_vg7s5t Welcome to our community forum! You have reached the perfect place to get help with any questions or concerns you have with your Xfinity account or service :). What can I do for you today?

XfinityEmilyB

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16 hours ago

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A Live Customer Service Person To Speak With [Edited]

I want to speak with a live customer service rep. [Edited: All Caps]

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@KM1062 FYI our case is still open with P+. Today they indicated they are receiving similar complaints and have escalated. I agree with you, that Xfinity and P+ need to work together on the back end to resolve. Sadly, we've been through

user_394d70

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16 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

Question

Can you please help me? I accidentally deleted my entire email inbox last night for sherry.heil@comcast.net. Have you tried the Trash folder and "Recover Deleted Items"? Messages deleted from Connect folders are moved to the hidden Recovery folder

BruceW

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16 hours ago

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Deleted entire email inbox by accident

Can you please help me? I accidentally deleted my entire email inbox last night for sherry.heil@comcast.net.

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Hello, Thank you for responding. My sister is still in urgent need of the SIM card immediately. She has been added as an Account Manager on my Xfinity Mobile account, and all necessary invites and permissions were completed in advance. Despite thi

user_ih04ud

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16 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

Question

user_grnq9w Thank you for reaching out! We can review options, and open the correct work order to have the cable drop moved, and box moved. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" i

XfinityMartyR

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16 hours ago

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Moving an underground cable

Hello… there is a cable box ( above ground) that I need moved .. we are building a deck and it will be in the way .. address is [Edit: Personal Information] please advise .. thanks

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@user_z0k5n5 Thanks for adding to the community and sharing your experience. We can help make sure the service is connected if you need that. For your question, if you pay for a modem rental, you'll only ever pay one rental fee even if you get an add

XfinityBenny

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16 hours ago

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Already activated new modem?

Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w

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@XfinityAbel YW !

EG

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16 hours ago

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A charge

I want to dispute a charge that was supposed to be five dollars and was forty.

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Moving an underground cable

Hello… there is a cable box ( above ground) that I need moved .. we are building a deck and it will be in the way .. address is [Edit: Personal Information] please advise .. thanks

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Customer Service

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I do apologize, @user_8j3c30 we can only provide you the information that we have available. The information you would obtain from the Xfinity APP would be the same information that is available to us.-Richard

XfinityRichard

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Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l

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@XfinityFrank YW ! No worries !

EG

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16 hours ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

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user_6k0a0k Thank you for those details, and I apologize we should have also asked, are you using the Apple Mail app or are you accessing the Apple Mail site directly? Apple Mail does have additional security options on top of the ones we use.

XfinityAmandaB

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16 hours ago

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Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

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Hi there @user_ig037k Thanks for visiting our Xfinity forums. We greatly appreciate you taking out the time to reach out regarding your billing concern. We are here to help! Can you explain what this charge is? Thank you so mu

XfinityAbel

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16 hours ago

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A charge

I want to dispute a charge that was supposed to be five dollars and was forty.

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I’ve talked to 10 agents already there’s nothing that you can do differently that they couldn’t. I don’t think y’all know what y’all are doing at this point.

user_8j3c30

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Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l

Question

Thanks for meeting us here in our community, @user_ih04ud. We're sorry to hear the experience wasn't the best. We truly value your attempt at making the trip to the store an easy one. Like you mentioned, account security is very important to us. We'l

XfinityLinda

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16 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

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