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user_bh61pa You will want to ensure your phone is completely plugged into the Xfinity Gateway or modem. Also, I would try a power cycle of the Xfinity Gateway or modem.
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
Question
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
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Customer Service
on the screen displays no line
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
Question
@XfinityOrlandoM they will kick it back here. As another stated, this is an issue with esim and is reported as an issue all around. Only work around is setting personalized rones for each contact for now until Xfinity has the rim updated ro fix the
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
There is a problem with my Xfinity profile that seems to be making me ineligible for Xfinity benefits and I need some help addressing that issue. Thanks!
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
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Hi there, @user_78a3cd I'm truly sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still experiencing trouble?-Richard
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
Question
Hello user_8o9k0v 👋 We're here to help! To get started, find the most appropriate public board for your question type and post it there. That will generate a dedicated ticket for our team to address and provide dedicated support from there. If neede
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
Hey there user_8o9k0v and thanks for joining us in our community 👍 Sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, so you would need to voice any concerns or q
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
Question
Hi there, @stakka I'm sorry to hear about the slow upload speeds you are obtaining. Since it's been a few days since you last posted. Are you still having issues with your upload speeds?-Richard
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
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@user_v3vvc2 Do you have the current update to the firmware/software?
Fire stick 4K issues
I fave 3 older standard fire sticks on TVs that run the Xfinity stream app just fine. Bought 2more, this time Firestick 4K. These sticks give me “We’ve got a location issue.” Error and a “Please connect to your in-home WiFi” error on other channels. Most channels work fine. Is something set up wrong
Question
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
Question
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Customer Service
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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Accepted Solution
@suzi2010 Thanks for adding a post. We can check the latest promotions to keep costs low. Count on us. Send a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon locate
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
Hello @user_c3ys5y, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please refrain from making multiple comments or posts about the same concern per our forums guidelines. Y
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
Accepted Solution
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
•
Customer Service
user_mjpjtz Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Cancel Internet
I have been a loyal Xfinity customer since 2018 and have generally been satisfied with the service until recently. These ongoing issues during and after the January 2026 ice storm in Nashville have led me to decide to cancel my home Internet services. From January 27 through January 30 (and with int
Question
i am trying to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
i am trying to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
Need help contacting Xfinity Support via DM
user_8o9k0v
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No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question