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Same thing . I have 3 accounts with comcast. I went in to get a new box, and a "free  tablet"  came with it.  No  discussion aboput a cellular line, and no effort to contact me befpre sending account to a collection agency, and a

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Complaint

I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.

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You can make a payment here and also access chat if you need further assistance; https://www.xfinity.com/mobile/my-account/quickpay/start

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Xfinity mobile

Hi, my cell phone has been disabled since Thursday and I can’t find a way to make a payment online or speak to a live person.

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Please tell me how to do this. Yes, I do have an gmail. How can I combine them?

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Thank you, just sent the message

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$200 Giftcard expired

I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry

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Hello @user_zdmeod, thank you for taking the time to leave a post. Sorry to hear about your experience with the trade-in process. I can understand how frustrating it must be to follow all the steps correctly and still not receive the expected outcome

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Trade in lost in transit

I traded in an iPhone for an upgrade back in November of 2025. We promptly sent in our trade in device using the Xfinity provided USPS return label. We received the new phone and even upgraded our plan to maximize the trade in credits. The trade in device unfortunately was lost in transit and Xfinit

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Xfinity mobile

Hi, my cell phone has been disabled since Thursday and I can’t find a way to make a payment online or speak to a live person.

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@user_9b6def @XfinityCliff  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

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17 hours ago

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Unable to receive email

Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?

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Concern moved here to the E-mail help section.

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17 hours ago

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Unable to receive email

Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?

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$200 Giftcard expired

I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry

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outside box cover

My box cover at [REMOVED: PERSONAL INFORMATION - ADDRESS ]is broken and sharp edges. It needs to be replaced.

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Concern moved here to the Community Center help section.

 commented 

18 hours ago

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Delete forum account

Please delete this forum account, it was created accidentally.

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Trade in lost in transit

I traded in an iPhone for an upgrade back in November of 2025. We promptly sent in our trade in device using the Xfinity provided USPS return label. We received the new phone and even upgraded our plan to maximize the trade in credits. The trade in device unfortunately was lost in transit and Xfinit

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Hello @emmyb_313 We can certainly look into the status of your ticket for Gig x10. To set the expectation these tickets do take a while to go through the whole process. But we can monitor it each step of the way. Please send us a direct message with

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Gigabit x10

Hi, I had been in contact with the gigabit x10 sales team. I haven't heard from them in over a week, and their last update suggested I would hear from them soon. I was hoping you might be able to help me check in with them and see what's happening. Thanks.

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user_rt2r72 Hmm, we can check and see if we can help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary  • Click the "Direct Mess

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Adding Secondary Address

Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service

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