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Switch ownership
I want to switch my account into my roommates name.
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Sign-In and Account Management
Sunrise Debt Collection for a Debt that Xfinity Waived
I was contacted this morning by Sunrise Debt Collection for the debt of $137.57, the cancelation fee that I was told almost a year ago was waived. I couldn't keep my Xfinity internet service because I moved, which I explained to multiple agents (including a supervisor) back in February which resulte
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Billing
If you are still experiencing issues, you will need to reach out to our Customer Security Assurance (CSA) team by calling 1-800-XFINITY. They will be able to assist further with the Xfinity ID and password reset issues @user_dvo22.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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That does NOT work!! It is why I am here! This message: Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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Can’t find folders in mail app
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
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Hi there, @user_uiwlgr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the problem you are having with your Xfinity Mobile service. Please be assured you reached t
Xfin Mobile : wrong phone assigned to different line
I have a phone assigned to RealPerson 1 which is NOT the phone that he actually has. I read that the phone causing the problem needs to have its IMEI completely deleted from the backend database. I've spent 15 hours over the last 4 days, having an agent, not me, who has these two phones, trying to g
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Have you had a chance to visit our 'Reset your Xfinity ID password' support page @user_dvo22? This should provide steps on changing/updating the password by visiting http://www.xfinity.com/password. Please be sure you are signed out of your Xfinity I
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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Thanks for reaching out through our community forums, Anon267635. Sorry to hear the move over to Yahoo Mail isn't going as planned. For clarification, is this the step that's asking you to create a password, or have you already completed that step an
New Yahoo Migration Won't Move Past Password Page
Invited to Yahoo Mail. The sign up goes to the Password page then simply reloads the password page despite that being the password. No errors. Not moving to the next section. Yahoo says its Xfinity problem, so based on my past experiences with similar[Edited: "Language"] no doubt Xfinity will say it
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@user_dvo22 wow... finally posted my response.... I have been trying for an hour to respond with multiple refreshes and page loads.... they all hung up and stalled.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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On my personal laptop computer. (btw, I did not have visibility of your response until hours later, even though your timestamp was 5 min later).
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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Xfinity Mobile Transfer Nightmare
Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece
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Devices
@user_0y1d89 If the WiFi is off on your router. Use the phone company's cell phone data on your cell phone if you have it.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_rne9kb, hi there! Thanks for reaching out! We can defintely help you with that. Have you taken the chance to take a look into your billing statement via PDF so far?
Could you give me the breakdown of my charges
I thought it was lower then 70$ and will it change in future.Thank you
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Could you give me the breakdown of my charges
I thought it was lower then 70$ and will it change in future.Thank you
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Hello, @user_nvwwzx I'm not finding the direct message. When you have time would you be able to attempt to send another one: To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "N
How do I go about getting a cable line moved?
Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.
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New Yahoo Migration Won't Move Past Password Page
Invited to Yahoo Mail. The sign up goes to the Password page then simply reloads the password page despite that being the password. No errors. Not moving to the next section. Yahoo says its Xfinity problem, so based on my past experiences with similar[Edited: "Language"] no doubt Xfinity will say it
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Hello XfinityDuron. I sent you the information you requested via Direct message. Did you receive it?
How do I go about getting a cable line moved?
Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.
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Did you get it activated for service by them ? Is the indicator light lit a steady white ?
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23 hours ago
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Gateway
Just installed new gateway now I have no internet or cable
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