Xfinity Community Forum

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This is what I am currently going through but I have been dealing with this for going on a month and a half. I have been given the run around by xfinity and was told that I would still be liable for the phone even though I did not ask to be scammed.

user_62ymcz

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18 hours ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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user_m2e30c, Hi, thank you for reaching out. Did you have any specific questions about your account or services?

XfinityVianney

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18 hours ago

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Account info

Do you have my account information?

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Hi there @user_41i7t5. Our team on Forums can assist you with disconnecting your account. If you could send our team a direct message with your full name and full address, we can help you with your request. To send a "Direct Message" ("Private") mes

XfinityRaf

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18 hours ago

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disconnect service

please help to disconnect internet service

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Continued charges for a cancelled mobile line

In early July, I began migrating all my services to Verizon, after repeated calls texts and time wasted with tech appointments and AI assistant hell. I canceled my mobile lines in early July. However I am continuing to be billed and charged for a line. I know it is canceled because the AI assistant

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Billing

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@Mxaskswhy4 Did the secondary account get an invitation to migrate to Yahoo? If not, your wife's comcast.net email should still be accessible from the website.

Again

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18 hours ago

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comcast email password for secondary email account

I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no p

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I completely get why you're confused @Ilikestuff17! Getting hit with a surprise bill two months after moving out is incredibly stressful, especially since you did your research and confirmed everything beforehand. If you could send our team a direct

XfinityQuemekia

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18 hours ago

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Charged for modem rental

Hello, Hoping somebody has a solution. I moved out of an apartment that had xfinity communities. Each unit had it's own modem that was pre-installed with the unit. I moved out of the apartment two months ago and received a notice this weekend that a 150$ charge was posted. After lengthy discussion w

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Hello user_59bpl5 thanks so much for taking the time out of your day and reaching out to us here via our Xfinity Forums and sharing your recent experience. I can fully understand your frustrations with not feeling heard and hearing conflicting inform

XfinityAlfonso

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18 hours ago

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How to report Rude customer agent ? Or misconduct

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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@Anon2 Unless Xfinity finds me a better rate soon, I will likely be cancelling my 30+ year account. I have chosen to NOT move my family’s Comcast.net email to Yahoo (b/c Yahoo [Edited: Language]). I found this Xfinity article that seems

Again

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18 hours ago

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Email access after account closure?

Unless Xfinity finds me a better rate soon, I will likely be cancelling my 30+ year account. I have chosen to NOT move my family’s Comcast.net email to Yahoo (b/c Yahoo [Edited: Language]). I found this Xfinity article that seems to indicate that we can keep our email accounts even after we cancel:

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@leechu hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you Best way is to just not access it, either through the website

Again

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18 hours ago

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xfinity support

hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you

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@user_165i6k cannot access my e-mail [Title Edited: "Personal Information "] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbir

Again

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18 hours ago

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Cannot Access Email [Edited]

cannot access my e-mail [Title Edited: "Personal Information "]

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@user_bn58lt can not log in to [Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mai

Again

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18 hours ago

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log in

can not log in to [Edited: "Personal Information"]

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Good afternoon @user_rc4if8, and thank you for reaching out on our Community Forums regarding your service issues. We appreciate the opportunity to help. I see that you mentioned your device shows as connected, but you're receiving a captive messag

XfinityAlyssaA

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18 hours ago

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Internet not working

Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?

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Charged for modem rental

Hello, Hoping somebody has a solution. I moved out of an apartment that had xfinity communities. Each unit had it's own modem that was pre-installed with the unit. I moved out of the apartment two months ago and received a notice this weekend that a 150$ charge was posted. After lengthy discussion w

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Billing

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Equipment Delivered to Wrong Address

I ordered internet today to deliver to my new home and they delivered to the wrong address.

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Customer Service

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Hi there, @user_8dumdi! We can look further into this with you. I will need to access your account to find out where things are at with the steps already taken. Please send us a direct message with your full name and complete service address to &ldqu

XfinityRay

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19 hours ago

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Urgent: Request to Honor 14-Day Return Period – Ticket [Edited]

Dear Xfinity Customer Care Team, I am writing to formally document an issue regarding the return of a recently upgraded mobile device and to request your urgent assistance in resolving it. I recently upgraded my phone through Xfinity. My previous device was a Samsung Galaxy S25 Edge, which I traded

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Hello @user_p04q93 thank you for reaching out. Was this in 2025 that you verified your military status or in 2026? The $180 gift card was no longer offered starting in early 2026. While we frequently update our military appreciation offers, the speci

XfinityAbby

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19 hours ago

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Military $180 gift card incentive

I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email

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IMAP Password

How do I correct the IMAP password for my Comcast account?

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Devices

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How to report Rude customer agent ? Or misconduct

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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Customer Service

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Military $180 gift card incentive

I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email

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Customer Service

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user_bftj6k thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to report damage that occurred on your property. Let's get a ticket opened on this issue together. Please send us a direct message

XfinityMarcus

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19 hours ago

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Comcast damaged our property

Hi, it is August 17,2026 Comcast damaged our property by putting deep ruts in our yard with their boom trucks. They tied off a line to our tree half way through our yard that was unnecessary and damaged our property with the weight of your vehicles. We need our property fixed.

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