Xfinity Community Forum

Hello and thank you for bringing your question to our community kaltorak1 🙌 Pausing live TV is easily one of the most used X1 features in my own home, so I can for sure understand the necessity given the convenience it provides hahah. In short, you

XfinitySeth

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17 hours ago

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On what platforms can Xfinity Stream pause live TV??

My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't

Question

Hello user_nj0l45 thanks so much for taking the time and reaching out here via our Xfinity Forums! Are you still experiencing internet issues? Did you have an opportunity to check out our Tips For Troubleshooting Xfinity Internet, or have you used th

XfinityAlfonso

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17 hours ago

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U

very slow internet why?

Please update your internet program, very slow internet these day

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Thanks for the confirmation. Much appreciated 👏

user_775c38

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17 hours ago

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?phishing email

Received email from [Edited: "Personal Information"] regarding updating email service as of Jan 10th, "We Are Rolling Over- Old Version Closing Down" Wanting me to 'click link to view and update email'. Is this legitimate or a other phishing expedition?

Question

... will I still be able to log in with my Comcast credentials? Users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need to login to Yahoo (or access Yahoo's POP, IMAP, or

BruceW

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17 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

Pl. block and report as scam - [Edited: "Invalid Phone Number"]

Subir

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17 hours ago

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Report a Scam Number [Edited]

Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]

Question

On what platforms can Xfinity Stream pause live TV??

My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't

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Xfinity Stream Website

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Hello @user_tw723e If you have had 3 recent tech visits we can certainly look into getting maintenance involved. Please send us a direct message with your full name and the service address and we can look into the next steps to getting this issue fig

XfinityMatthew

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18 hours ago

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constant packet loss

I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac

Question

Thank you for reaching out here. I am sorry to hear of that experience, and I will be happy to look into any billing issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct

XfinityJohnG

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18 hours ago

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Not receiving promised promotional rate

I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k

Question

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constant packet loss

I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac

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Your Home Network

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@user_69jyu9 Thanks for letting us know. Does the same thing happen while using the Stream app on your computers, and your mobile devices?

XfinityBenny

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18 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

Question

Thank you very much for already going through that reset. I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb

XfinityJohnG

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18 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

Question

Continuing problems after headend update

We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D

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Your Home Network

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Don't even get me started. I received a notice about adding a 2nd line "on them" for 12 months i called to be certain this was true 3 times before I committed. Low and behold, I was charged. I called when I got my bill. They said this an

user_4sl8hw

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18 hours ago

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Not receiving promised promotional rate

I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k

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It not helpful

Why am I not getting helpful information?

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Customer Service

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Voice remote control

I can’t seem to get my remote control to work on my tv

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X1

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user_29f630 That is interesting, because it does sound like a power issue. Has a Xfinity Home Technician been out to have a look?

XfinityMartyR

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18 hours ago

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Doorbell camera not working

I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef

Question

Good evening user_p6yc07. We can certainly help you out with your account request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located

XfinityJon

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18 hours ago

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Cancel service

Is there literally any way to cancel service besides marching into a physical Xfinity store with the router in hand? The forums no longer have a direct message feature and the app is useless, and there is no longer any telephone customer support.

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@XfinityDilary Hi Dilary ! I've attempted the factory reset and restarting, issues are still persisting.

Makivilin

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18 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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@EG Just tried factory resetting the new Modem I received, speeds are still the same.

Makivilin

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18 hours ago

to the conversation:

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M

Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

Question

@user_kfsdhr Thanks for adding to the thread. What happens when you try to enjoy the app?

XfinityBenny

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18 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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