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@user_5df0dj Thanks for clarifying. Let's take a deeper look at your account so we can get this resolved for you. Please send me a direct message including your first and last name and complete service address Here are the detailed st
Diamond Member Peacock free subscription
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Thanks in advance!
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user_78vuy5 Good morning! Thank you for taking the time to reach out to our Xfinity Forums for assistance with getting an appointment scheduled. I'd be happy to take a look, and see what's available. We also have the waitlist option through text. Sim
Emergency Escalation Request: Total Service Outage & Delayed Appointment
Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o
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Yes, I did. That's where I rec'd the 'Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits.' message.
Diamond Member Peacock free subscription
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Thanks in advance!
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Property Damage Claim - Damaged Sewer Line
I need to file a property damage claim. An underground Comcast conduit bored across my sewer lateral and damaged it. I have also sent an email with details to [Edited: "Personal Information"]
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Customer Service
Thank you for sharing your experience, @mdom. Has this since been resolved, or would you like our help?
Customer rep changed my plan and bills increased without my approval
Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl
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MB82 No problem, our team are here 6AM to 1AM every day. Feel free to send us a message about this issue if you have time later.
Diamond customer not receiving peacock
How do I get my free peacock working again Diamond customer
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I live next door to a hacker…what cable box do you offer with the highest security protocols
The hacker next door is able to hack my hdmi cord and who knows what else? I upgraded my hdmi cord to a fiber optic shielded cord and he is still able to hack into my cable connection. The cable box is XG2v2 P. The hacker has advance miltary grade hacking tools. On Monday I am upgrading my gateway t
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X1
Similar thing happened to me. Right after chatting with an agent about a bill adjustment, I got an email confirming an order for "Now TV" ($20/month) and an "upgrade" to 1000mbps for $60/month. Except in my case, they didn't even pretend to offer it
Customer rep changed my plan and bills increased without my approval
Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl
Question
@user_5df0dj Have you made sure you went to your rewards page and redeemed the offer for the free Peacock premium before going to activate
Diamond Member Peacock free subscription
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Thanks in advance!
Question
Thank you for your response. I've gone to xfinity.com/yoursubscriptions, and reached the Xfinity StreamStore, but Peacock Premium does not show onscreen as an available Activation item. What do you suggest as my next steps?
Diamond Member Peacock free subscription
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Thanks in advance!
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I have a very busy schedule today and need to move on to something else. I appreciate your replies and effort.
Diamond customer not receiving peacock
How do I get my free peacock working again Diamond customer
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MB82 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In
Diamond customer not receiving peacock
How do I get my free peacock working again Diamond customer
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URGENT SAME-DAY TECH / DISPATCH ESCALATION My internet is currently down and this is a recurring issue whenever it rains, which strongly suggests an exterior line/tap/connector or water-ingress problem. I have spent approximately 3 hours on the phone
Emergency Escalation Request: Total Service Outage & Delayed Appointment
Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o
Question
I have done that several times, and nothing works. The only option presented is to purchase a bundle that includes Peacock Premium. It shouldn't be this hard to redeem a benefit for being a loyal customer. Many people are having this pro
Diamond customer not receiving peacock
How do I get my free peacock working again Diamond customer
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Do you still offer the $1 movie perk. I used to get it but this yr I haven't seen it offered in 2026.
New movies that are xfinity perks?
How do I access and or download any of the free movies in xfinity stream or from xfinity perks in general????
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Mobile account migration and device balance error
Hello, I need assistance from an employee. After moving, my mobile lines got split across an old and new account, which caused an agent's fix to accidentally cancel our device payment plan and create a large billing error. I need a direct message to resolve this privately with my account details.
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Customer Service
I am sorry to hear that nothing populated for you on the link. Let's take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
incentives
Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.
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Same problem here. Seems to be a problem everyone is having. Why can't Xfinity fix this. It's supposed to be a benefit/reward for being such a loyal customer, however the experience of trying to redeem it makes you want to consider alter
Unable to redeem Peacock offer.
received email stating "Peacock is already yours. Claim it now at no extra cost. As a Diamond Xfinity member, you get Peacock Premium at no extra cost" - however, when I click the link I receive a message "you are not eligible to receive benefits". So am I eligible or not. 20+ year Xfinity customer.
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Hey there @user_lfy1tg I can understand your concern, and I'd like to help get this pointed in the right direction. Due to account security, Xfinity Mobile support is limited on this platform. After verification, we can open a ticket with our dedicat
XfinityJoe
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Mobile account migration and device balance error
Hello, I need assistance from an employee. After moving, my mobile lines got split across an old and new account, which caused an agent's fix to accidentally cancel our device payment plan and create a large billing error. I need a direct message to resolve this privately with my account details.
Question