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Hi user_cfmw8h! Thanks for taking the time to visit our Xfinity Forum. We appreciate you taking the time to reach out to us about this. For troubleshooting purposes, is this still occurring on your end?
Can not access channel 1261 in Maryland for Nationals baseball
I have the MLB subscription, but there is no Channel 1261 in my guide, no Channel 1261 at all
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Hello @user_okcvtl, are you attempting to set up the payment arrangement via the Xfinity assistant? If so, are you running into a particular error?
Why cant I make a payment arrangement anymore
I always make a payment arrangement to pay my bill why is this no longer and option
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Hi there @user_v5kfyt Thank you so much for reaching out on our Xfinity Community Forum about an incorrect charge. I'll be happy to assist! Have you made any recent changes to your account? Perhaps the service was added in error. We
Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Hey @user_hiuw2s We did respond to the direct message. Just waiting to hear back from you to complete the request.
xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
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Why cant I make a payment arrangement anymore
I always make a payment arrangement to pay my bill why is this no longer and option
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Customer Service
did send Dm. later sent picture of open utility boxes. no response that xfinity sees this as a problem that they need to address, done
xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
Question
Hello there @planehigh, have you tried rebooting your box?
xumo stuck in settings screen
My Xumo box won't let me out of the settings menu. I just changed addresses and it will not move.
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Hi there, @user_522dfd Thank you so much for taking the time to reach out regarding upgrading your Peacock account. To upgrade to Peacock Premium it would be $6.00 additional per month, when you have the free stream services you receive when subscrib
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Hi user_c0x15o! We appreciate you taking the time to visit our Xfinity Forum. Thanks for choosing Xfinity, and I am sorry to hear about this equipment/billing concern. My team is here to support you and would be more than happy to assist you with get
Stealing money !!!
I went to a local Xfinity store and They open a new WiFi account for me a month ago, which includes the smart home feature but they NEVER gave me the camera for it. I went in a week after the account was open and let them know I was never given the camera. I was told they open a ticket for it and I
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I would be more than happy to review your account to see if the option is available on my end, @user_vq8ery. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &ld
Diamond Member - Cannot Redeem Peacock - Stuck as Manager
I am the only person on my account but I am listed as a Manager, not Primary. I am getting a 'Primary Only' error for Peacock. Please help me promote my ID to Primary.
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Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Customer Service
The link doesn't prompts me to call a #. I don't have the option to do that right now. Is there anything else you can do to help?
Diamond Member - Cannot Redeem Peacock - Stuck as Manager
I am the only person on my account but I am listed as a Manager, not Primary. I am getting a 'Primary Only' error for Peacock. Please help me promote my ID to Primary.
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Thank you very much for providing a screenshot, this ensures that you are logging into the right account. Would you mind doing the same for the Xfinity Entertainment page that you reviewed as well?
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Where can I see and respond to my email? Where is my email??!?!?!?
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Sign-In and Account Management
We are happy to assist you in adding your spouse name to your bill @rsd165. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top ri
add spouse to billing statement
Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?
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Yes. It says manage on Xfinity.
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Thank you, @user_4ae6d2 for reaching out with your concern to the Xfinity Community forum!Not being able to watch your favorite sporting events can be frustrating... I'm a hockey fan myself, but to each their own... I absolutely understand how you fe
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I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
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