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user_e10374 It looks like we recently left an open DM, needing to submit a ticket with our XM Executive Team for further review. Please return there, and we can continue to assist with this issue.
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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Cannot add connect to Mac mail app
All of a sudden I cannot connect to the Mac mail app. I have tried deleting and adding my account back to no avail.
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Worst tech support and customer sercuce
Paying for 1g service and getting 100mbps only. The tech guys just keep rebooting the modem. They have no clue at all. Also, they keep sending a text that the service is restored but nothing. Then a Xfinity truck sits in front of my house for an hour and drives away without knocking on the door. Wha
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Customer Service
@user_5b0fd4 I still have recordings from 2021 and 2022, 2023 and 2024 that haven't disappeared so it can't be that. Just seems random to me
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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@XfinityRoberto I want to be clear that this issue has now gone beyond missing promotional credits. I relied on a $400 no-trade-in promotion when I activated service with Xfinity Mobile, and 7 months later I have received none of the promised credits
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
Question
What you’re describing, seeing the channel info and guide load but getting a black screen with no audio on that specific channel during certain times, usually points to a signal or channel authorization issue rather than a problem with your TV
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly?
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly? My wife and I think this is awfully suspicious!
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Jeff We don't use SAP. Please note that we also have no video, just a black screen.
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly?
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly? My wife and I think this is awfully suspicious!
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@user_zcx8em I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
iPhone 17 pro max stolen in transit and it’s been a month no replacement
I’ve ordered an iPhone 17 pro max early march, it was supposed to be delivered to me march 19th. On march 19th my wife recieved a box from FedEx which was supposed to be the phone. I get home opened the box just to see that it was nothing in it but packaging trash. Immediately I reach out to FedEx a
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user_a64c62 Thank you for your feedback. We know change can be difficult, and we are sorry to hear that this has added stress. This migration has been in the works for quite some time, but we understand where you're coming from. While you navigate th
Migration to Yahoo is a disaster!
All of my folders disappeared and now my yahoo email is ending up in my comcast folder in my Mailbird app. I have lost data I did not want to lose and was supposed to have been migrated! It is bad enough you are forced to read tiny print on a stupid phone as they do not maintain a web portal for the
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@user_4luvph Thank you for joining us on the Xfinity Forums! We don't currently offer the option for a Static IP through residential. However, it would be available through Comcast Business services! They can be reached by calling 1-800-391-3000.
Static IP
Why does Comcast/Xfinity, in this day of streaming services which rely upon a user's geographical location, provide static IPs for its residential customers (would also facilitate stable hookups of wireless devices like printers)?
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@user_barlos Thank you for making us aware of this unwanted order via Forums. I can help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &ldq
Mobile department fraud
I was trying to add my significant other to my mobile account and I had to talk to support to transfer her number over. During this process, I was instructed to click on a link and submit the order. The order included 3 iphone BYOD pay by the gig devices..... never was this discussed and he told me
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IMAP Password on 3rd Party Apps
IMAP PASSWORD NOT SYNCING is a repeated issue for Xfinity. The current one is dragging on for 2 straight days. I am unable to receive Comcast’s emails on neither Apple Mail or Outlook. Turning the iPhone off and on no longer fixes the issue.
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Thank you for your reply. I will keep on truckin’ and see if I can get it to work.
Comcast Email is not working on Iphone
As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon
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user_kb2b3y Hi there! Great question, and we’re glad you checked before any digging, that’s always the safest move. For marking underground lines, you’ll want to contact 811 (Call Before You Dig). That’s a free
Mark Underground Cable
I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.
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Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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After one year they drop recordings.
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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@user_fd34ea Thanks for reaching out to us, we do apologize for any inconvenience you're having trying to port your Xfinity mobile service to another cellular carrier. This link https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
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port to another provider not working
We attempted to transfer our service from Xfinity to another provider, but something on Xfinity’s end is blocking the process. I’ve called several times and tried porting through different providers, but it still hasn’t worked.
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