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I am having an issue as well with my cable card. I have one inside a PC and the other in an HDHomeRun Prime. I had the HDHomeRun Prime turned off for a week and when I turned it back on it would no longer register. It knows it's an Arris/Motor
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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@XfinityMatthew Not sure why I'm seeing this again, I sent you I direct message several days ago.
X1 4K DVRs and Xi-6A Satellites Suddently Removed from my Account
After a new TV plan change that Comcast Customer Retentions suggested, all of a sudden my DVR and then Satellite STB started falling off my account. After replacing the 4K Coaxial DVR with a Satellite, then my Gateway was deactivated and I had no Internet - no NOTHING!! So far, Xfinity has no idea w
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Help with Xfinity Stream
I purchased a Roku stick to use Xfinity Stream. I have Xfinity WiFi only and it’s still not loading. Say I need a video subscription. No idea what that’s about. I was told I would be able to use Xfinity stream. Need some help
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Xfinity Stream Website
I finally was able to send a direct message, but have not yet received an answer. I did resolve the issue, at least temporarily, by removing the account from my phone and then adding it again. This was suggested at the end of a response by Orl
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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Remote won't work
I changed the batteries on my remote. Now it won't work. I have unplugged everything thing. Waited for tv to reboot. Still nothing. I did try to reset the remote. But when I hold the setup button nothing happens. Light does not turn green. And yes I checked to see if I had the batteries in correctly
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X1
user_efvo3k Hi there! Thank you for reaching out to us here on our Community Forum. We completely understand where you are coming from, and sadly, there is rarely a good time to bring services down to perform necessary maintenance or upgrades to the
Network
This provider waits until the mornings during the week day when people are working to do an outage to enhance their service. Which they are being a hindrance to those working from home. The smart thing to do would be maybe do this in evening or the weekend, instead of taking 3 [Edited: "Language"] w
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cancel internet service after moving abroad
Hello, I'm seeking to cancel my internet service since I have moved abroad. However, I have no way of visiting an Xfinity store or scheduling a callback since I no longer have access to my US number nor am I able to make international calls. Please advise, thank you.
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Customer Service
Remote siren for Xfinity Home
I have an XH Touch Screen panel for Xfinity Home and want to add an additional indoor wireless siren for better upstairs coverage. What model is compatible?
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Devices and Equipment
@Concerned_User_123 Good morning and happy Sunday! We appreciate you taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it would be to get ready to switch and be unable to transfer that number. Our team wo
Xfinity Mobile Number Flagged as Verizon Retail in NPAC — Blocking Port to Google Fi, Multiple Failed Attempts
I have been attempting to port my number out of Xfinity Mobile to Google Fi for several weeks and have contacted Xfinity support multiple times via phone with zero resolution. I am posting here because I need someone with actual backend access to fix this. The specific technical problem: When Google
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user_we7t0c Thank you for clarifying that. Are you using any Xfinity Wi-Fi Extenders on your network, or have Advanced Security on? These two things can affect your ability to put the modem in Bridge mode. To clarify, have you also tried setting up b
Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi
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Ok I just sent a direct message.
Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.
Hello My service is constantly down due to outages in the area. $5 credit is nothing when the bill is close to $100. Only 2 credits a month even though the service is down many times.. thats bad service. I do not recommend anyone use xfinity.
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As I said in my post, I had already done that and had already accessed the web portal, that is not the issue I am having. The issue is that the buttons to enable or disable bridge mode do not exist. Just to be safe I did just check and there was no c
Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi
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package lost and high latency on overwatch
I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h
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Your Home Network
Hey @Rushfan003 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Sirius XM app on X1. Thank you for sharing that the app is working on some d
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SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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