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@user_1a0moq I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Terminated account with Xfinity back in March, also being charged for equipment returned back in 2019, and at the wrong address...
The account was terminated (and rightly so) around the beginning of March this year. A fee was tacked on and a bill was received for that charge. The person we spoke to on the phone did not disclose this to me at the time of calling to terminate. Secondly, a new bill was received on April 3rd statin
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user_6w9z59 Hmm, you should have access to set that up right through the app, have you attempted to set up that autopay versus make the one time payment? You would just sign in to the Xfinity app or website, navigate to Billing > Bill Settings, an
Bank account
I have tried for several week to add a new bank account to my xfinity payment. I have been told it should be able to add this payment within a few days. Still not available. I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening
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I am overcharged $42.07/month from Aug 2025 till date.
I am overcharged ~$42/month from Aug 25 till date. I have purchased a bundle plan of Internet + 2 mobile lines in June 25. Internet line supposed to be charged at $40//month and each of phone line at $10/month. I have activated only one of phone lines so i am charged $55/month from June 25 onwards t
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Billing
@XfinityEmilyB nobody is answering my message
Lies and broken promises
I was promised by 2 agents I would not lose service, but I did. A payment arrangement was set up for me. I was told not to worry. They still turned it off. Today I was told that my service would be restored in an hour. It wasn't. Niw I sm being told I have to pay my past due to be turned on snd I am
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Rude customer service no help on helping lower the bill
I am paying 140 dollars a month for 600 speed wifi and when I called to get the current deal of 70 dollars a month for 5 years I was told it’s 80 no 85 a month for 1 year because I am not a new customer when I asked for a supervisor and to get help they just hung up and refuse to help
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Billing
Greetings, @user_gsiooj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this temporary cable. You have definitely come to the right place for assistanc
Cable not buried
It has been several weeks and the cable is still not buried and we have had zero updates. We need this to happen ASAP as we need to use the lawn mower to mulch leaves and will likely cut through the temporary cable. This is really poor customer service. The weather hasn't been a factor so I fail to
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Yes. I have communicated several times by phone and through the app and was assured that it would be taken care of within a few days. Still no luck. So I continue to pay through my charge card.
Bank account
I have tried for several week to add a new bank account to my xfinity payment. I have been told it should be able to add this payment within a few days. Still not available. I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening
Question
Terminated account with Xfinity back in March, also being charged for equipment returned back in 2019, and at the wrong address...
The account was terminated (and rightly so) around the beginning of March this year. A fee was tacked on and a bill was received for that charge. The person we spoke to on the phone did not disclose this to me at the time of calling to terminate. Secondly, a new bill was received on April 3rd statin
Question
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Customer Service
Cable not buried
It has been several weeks and the cable is still not buried and we have had zero updates. We need this to happen ASAP as we need to use the lawn mower to mulch leaves and will likely cut through the temporary cable. This is really poor customer service. The weather hasn't been a factor so I fail to
Question
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Customer Service
Sent the direct message.
Lies and broken promises
I was promised by 2 agents I would not lose service, but I did. A payment arrangement was set up for me. I was told not to worry. They still turned it off. Today I was told that my service would be restored in an hour. It wasn't. Niw I sm being told I have to pay my past due to be turned on snd I am
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Email login
I can't login my emails and I need it due to receiving important documents.
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Are they disappearing only after you watch them? Or as you add more downloaded content? Do you have any pop up messages?
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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Closed
Pinned
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
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Channels and Programming
mlb extra innings games often have incorrect start times listed
The day's list of games often don't match the guide - one or the other will be incorrect and we are still having issues with DVR games - the playback glitches, freezes, won't fast forward and will sometimes just delete itself so we can't watch it at all. This happens every year.; It can't be our box
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Channels and Programming
user_4ir6fe Welcome to our community forum! Thank you for reaching out so we can discuss options to get your service back up and running. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page,
Lies and broken promises
I was promised by 2 agents I would not lose service, but I did. A payment arrangement was set up for me. I was told not to worry. They still turned it off. Today I was told that my service would be restored in an hour. It wasn't. Niw I sm being told I have to pay my past due to be turned on snd I am
Question
Hi there, @user_ozz6b1 Thank you for taking the time to reach out! Since we are on a public forum for your security can you please delete your account number and send me a DM with your full first and last name along with your complete address so that
Final bill
My account [Edited: "Personal Information"] has been closed. Is money due to me or you?
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Hello, @jrturtle1 The RSN is an itemized charge, on legacy Xfinity TV tiers, and based on Xfinity’s cost of providing regional sports networks. Costs include fees that RSNs charge Xfinity to carry them on its cable systems. As of December 10, 2
XfinityThomasC
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6 hours ago
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What xfinity packages do not have the monthly sports fee?
What xfinity packages do not have the monthly sports fee
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