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Perfect, thank you for confirming that you’re using an XR-15 @lappjoan, we appreciate it. Have you tried factory resetting the remote? You can do this by following these steps: Press and hold the A (triangle) and D (diamond) buttons at the
Remote issues
The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps
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Who do I call? Can I get a direct line to someone?
Broken Exterior Utility Box
The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise. Lauren
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Hello @bfaz18, and thanks for letting us know you've attempted to do this via the self-service tools. I really appreciate you walking through everything you’ve already tried. It’s clear you’ve put in a lot of effort, and I can see
Xfinity Service Cable Card UnPair/Re-Pair
Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema
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Broken Exterior Utility Box
The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise. Lauren
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Customer Service
As mentioned, this issue happened about 5 months ago to a lot of people and it turned out to be a technical issue on your end, so I'm assuming this is the same problem. It's happening across all my devices.All the channels that I pay for are missing
Missing channels again
All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and
Question
Hey @user_7qgkct, Thank you for visiting our official Xfinity Forums Community support page. We do not have an email address where you can contact us, but recommend visiting our main Contact Us page which provides a variety of ways you can reach out.
customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
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What really angers me with Xfinity is there are no loyalty programs. There’s more options everyday. This will most likely send me streaming sooner than later. I think if you’ve been a customer for over 30 years you should get some kind of loyalty
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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The remote I am using is XR15
Remote issues
The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps
Question
The remote I am currently using is the XR15
Remote issues
The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps
Question
Good evening @lappjoan, and thank you for reaching out on our Community Forums regarding your remote issues-we appreciate your time. I understand that the mute, power, and volume buttons are not working, even after replacing the remote, which can
Remote issues
The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps
Question
Does https://www.xfinity.com/support/articles/admin-tool-access help?
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
Accepted Solution
Reporting An Xfinity Sales Rep
I called xfinity to move a service as i am moving. I didn’t have my card to process the fee to move and the rep let me know he will call me back. i got caught up at work and he called me 7 times back to back, as one of these calls was a spoofing call (a tactic used by scammers to make you answer you
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Customer Service
Hello, @user_smuhof! Hello, and thank you for reaching out to us here for help. I completely understand how frustrating it can be to see channels missing from your guide, especially when you’re trying to enjoy your service. I’m glad you c
Missing channels again
All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and
Question
Oh i will definitely yank my cable if they don’t get this settled by the end of July!
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Missing channels again
All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and
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Xfinity Stream Website
Escalation
I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help
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Customer Service
Can't wait to watch the schedule release tonight. Oh wait, I can't because Comcast is the anti-christ.
user_wjihcf
commented
16 hours ago
to the conversation:
0
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
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