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Again, I pay for an alarm service with Xfinity. The system is reporting an error, I am not going to ignore it. It behooves Xfinity to fix it, right? I should not be told to ignore an error message especially when it pertains to the safety of my house
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
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You're doing a wonderful job filling us in on the context surrounding this issue, @user_w4d3xg.That's not far at all, and your speed over Wi-Fi is actually in a pretty solid. Which device did you run the speed test on? Our concern is that your Fire T
Help on Securing Wifi?
Need help please regarding security for my wifi. I use a Fire Stick and I keep getting buffering. I went into preferences and it shows my name for the wifi and it is secure. However the Xfinity WiFi says not secure. Why is this and is this the reason for the buffering?
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user_gwx7zz Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case y
Temporary line removal
I received an email stating our line burial was complete but a temporary line was left running thru our yard and would be removed in a week or so that was May 26th and the temporary line is still running thru our yard. I actually called and talked to someone almost 2 weeks ago & yet still nothing do
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UPNP keeps getting turned off every couple of days but sometimes (rarely) last several weeks!
I need to use UPnP or sometimes called Device Discovery. I have read many posts about this issue. I use port forwarding for one computer for PLEX but I have two PLEX computers/servers and port forwarding only works for one computer on a Local Network. So UPnP is the only option for the other. Once U
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Your Home Network
The TV is right next to the Wifi, the lap top is about 10 feet away.
Help on Securing Wifi?
Need help please regarding security for my wifi. I use a Fire Stick and I keep getting buffering. I went into preferences and it shows my name for the wifi and it is secure. However the Xfinity WiFi says not secure. Why is this and is this the reason for the buffering?
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Hi @user_0kh5ug, thanks for circling back to let us know that the issues here have not been addressed. Our team can intake your complaint and work towards helping you out with your equipment concern. I'd like to see if we can locate any documented de
Very unhelpful employee! Taylor st
Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelling services
Hello, I went to an Xfinity store today to cancel all my services (internet + mobile). Please confirm they are cancelled and I will not be billed for any further services
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Temporary line removal
I received an email stating our line burial was complete but a temporary line was left running thru our yard and would be removed in a week or so that was May 26th and the temporary line is still running thru our yard. I actually called and talked to someone almost 2 weeks ago & yet still nothing do
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Customer Service
Good Morning, @user_iwvtdl Thank you for your reply. Because they have swapped the touchscreen multiple times, it is possible the internal cellular card (which utilizes 3G/LTE/5G depending on your model) is fine, but it is picking up localized wirele
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
Question
user_c0r5l7 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign I
Damaged telecommunications box
Hi, I am trying to figure out who to contact to fix a damaged telecommunications box in our yard.
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I spoke with a supervisor in the call center regarding this incident and not one person has reached out to follow up after I was threatened by the employee. That is honestly disgusting and I still did not receive the equipment the worker refused to g
Very unhelpful employee! Taylor st
Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had
Question
Thank you. I just sent a direct message.
Inappropriate Bill on Plan Upgrade
I had the 300 Mbps plan, for which I was paying $40 per month, and I just upgraded to the 1 Gig plan for $70 per month. The contract said that I would be paying a little bit over $70 per month (because of tax). This was a few minutes ago. Now, I got an email that says that my estimated monthly bill
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Great, so fix the firmware to test cellular. Are you telling me that I should take down my WIFI in order to test? Who is running the asylum ? An alarm is supposed to inspire trust and confidence and not some wishful thinking. Please fix.
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I nicked a buried internet cable
Our internet is still up but I damaged the orange underground cable
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@user_am97fy Our team can assist with getting a ticket submitted for that name-change process. If you could please send me a DM with your first and last name as it is current spelled on your Xfinity account along with your full-service address, we ca
i need to change the legal name thats my Xfinity account is under
i need to change the legal name thats my Xfinity account is under
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user_iwvtdl I completely understand the concern and that’s a fair comparison. No one wants to be told to ignore an error message without a clear explanation.What’s happening here is a bit different from a true “failure”
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
Question
@user_1v38w7 Have you noticed service issues after the cable has been nicked? Any drops in the service?
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I nicked a buried internet cable
Our internet is still up but I damaged the orange underground cable
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