Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

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U

Cancel internet service

I am moving out of my Highlands Ranch home today, October 8, 2026, and would like to cancel my residential Xfinity internet service effective today. I do not want to transfer my existing service. Please confirm the cancellation date, final bill, any early termination fee, and equipment return instru

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

My Netgear CM3000 upload speed capped at 40 Mbps.

My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne

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U

Okay I just did that. Please check

user_nomz5p

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7 hours ago

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Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It

I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative

Question

@user_rp6he8 Thank you for your time in reaching out to us here on our Xfinity Forums. It looks like @BruceW had requested a little more information so that our team can better assist you. Could you clarify your question please?

XfinityBillie

commented

7 hours ago

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I do not have a hard line.

Question

U

No I don't have any problem reaching anywhere. Who does provide support such as for the ipv6 configuration if it's not you?

user_wnclq1

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7 hours ago

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Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?

Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed

Question

unfortunately they were not able to help me they told me i can go to any xfinity store so they can do a password reset

user_34fw002

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7 hours ago

to the conversation:

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Email

I can't sign in to my Email account and when i try to reset my password it sends the reset code to an email that's not mine

Question

user_wnclq1 We are able to support our services and connections to your home. For the IPv6 specifics and home device networking, that would be beyond our demarcation. If you are having an issue with your home internet connection service we can help a

XfinityPaula

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7 hours ago

to the conversation:

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Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?

Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed

Question

user_nomz5p I would like to take a look at your account to have a better Idea of the eligibility requirements. Can you please send us a direct message with your full name and service address so we can take a closer look? How

XfinityAirelle

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7 hours ago

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Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It

I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative

Question

user_oswhll what are you seeing or experiencing when trying to upgrade your line?

XfinityJosephA

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7 hours ago

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Why can't I upgrade my phone?

My phone has been paid off for almost a year now, and as it clearly states in the screenshot below my plan has upgrades included anytime. When I ask a "Live Agent" they just tell me I have to pay in full for my upgrade I and can't trade in either.

Question

U

@Xfinity Support can you help here?

user_t8981o

commented

7 hours ago

to the conversation:

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U

My Netgear CM3000 upload speed capped at 40 Mbps.

My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne

Question

U

Can’t get Xfinity mobile

I’ve been an Xfinity customer for years and pay my bill on time it’s time for Xfinity mobile

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Devices

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thegr8rambino Our team is happy to help you with options of getting a replacement remote. One option is to visit a nearby Xfinity store where we will be happy to provide you with one (if one is in stock) or our team can put in an order to request one

XfinityPeterH

commented

7 hours ago

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would like a new XR11 remote control please

I'd like to request an XR11-V3-UTU specifically. I don't want an XR15 or XR2. Could an Xfinity Support representative please check whether an XR11-V3-UTU is available to ship to me? Thank you!

Question

U

Yes, I looked at the linked post and it is incorrect. xfinity supplies me with a /60 or a /64. It seems strange that you don't know what you provide.

user_wnclq1

replied

7 hours ago

to the conversation:

Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?

Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed

Question

U

Thank you for clarifying that the free year of Mobile Select only applies to a new Mobile line. I have one remaining concern before proceeding with the new student Internet account. I currently have an Xfinity Mobile line associated with my existing

user_nomz5p

replied

7 hours ago

to the conversation:

0

U

Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It

I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative

Question

user_f6ueeg Thank you for reaching out and explaining the situation. We understand how frustrating it can be to see your monthly Internet cost increase from $40.99 to $100.99. We’d be happy to review your account and check the available plan an

XfinityAirelle

commented

7 hours ago

to the conversation:

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U

Unexpected Increase in Internet Price from $40.99 to $100.99

Last year, I signed up for a 1,000 Mbps Xfinity Internet plan at $40.99/month. After one year, my monthly price suddenly increased to $100.99. I was not aware that the price would increase this significantly, and I did not receive any advance notice about the change. I’m very disappointed with this

Question

U

Unexpected Increase in Internet Price from $40.99 to $100.99

Last year, I signed up for a 1,000 Mbps Xfinity Internet plan at $40.99/month. After one year, my monthly price suddenly increased to $100.99. I was not aware that the price would increase this significantly, and I did not receive any advance notice about the change. I’m very disappointed with this

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Billing

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Greetings, @user_bbr2iy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your bill, but you have definitely

XfinityJamesC

commented

7 hours ago

to the conversation:

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U

Billing issue after moving to a new address

Hi Xfinity Support, I recently moved to a new address and set up my Xfinity service at my new address. Since the move, I have been having an issue with my billing. I had an outstanding bill from my previous service, but after setting up the service at my new address, the bill no longer appears in my

Question

U

Billing issue after moving to a new address

Hi Xfinity Support, I recently moved to a new address and set up my Xfinity service at my new address. Since the move, I have been having an issue with my billing. I had an outstanding bill from my previous service, but after setting up the service at my new address, the bill no longer appears in my

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Billing

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@user_34fw002 Sounds good! I'll follow up with you in a couple of hours. Please feel free to update the thread if you have something sooner.

XfinityKassie

replied

8 hours ago

to the conversation:

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Email

I can't sign in to my Email account and when i try to reset my password it sends the reset code to an email that's not mine

Question

... Netgear C7000v2 modem/router ... Gigabit Extra ... "Your modem isn't optimized for the plan you selected." The C7000v2 is no longer on their "compatible" list (follow the "See all modems" link near the bottom of https://www.xfinity.com/support/i

BruceW

commented

8 hours ago

to the conversation:

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U

Netgear C7000v2 — End-of-Life Status and Replacement Requirements

I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you

Question