Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (540.5K)
Empty Xfinity Mobile package delivered – Ticket ECM0026243514 – Police report & photos submitted
Hello, On October 14, 2026, FedEx delivered a package that was supposed to contain my wife’s new Xfinity Mobile phone. The box arrived opened and empty—no phone inside. I immediately filed a police report, contacted Xfinity, and submitted the police report along with the FedEx tracking information.
Question
•
Devices
I am the primary user. I have always had access to the diamond benefits and have redeemed many. All of a sudden this past week I keep getting the rendering error message. &n
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
Question
Active line shows 'number transferring/activation pending' in the app, but no transfer was requested. Phone support couldn't find the stuck
Active line shows 'number transferring/activation pending' in the app, but no transfer was requested. Phone support couldn't find the stuck flag. Need help clearing the database status." [1]
Question
•
Devices
Billing issues
Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit Body: Hello,I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.I did not authorize or sign up for this subscription. I have been caught i
Question
•
Billing
Thank you for bringing this to our attention, @user_iofuuu . I can certainly understand your concern, especially with the pedestal boxes presenting a potential hazard around your yard. Please send us a DM with your full name, full address, and best c
Request to convert pedestal boxes to underground vault
I’m requesting that the ground pedestal boxes located in our front yard be converted to an underground vault. They’re a tripping hazard for my kids. I'm also having difficulty working around the landscaping between the property lines. Any assistance with this would be appreciated.
Question
Hey there user_nii2kp 👋 I appreciate you dropping by our community for help, and hope you're having a great start to your week! Our teams never want exposed lines to be left unattended like this for any amount of time, especially when kids are aroun
Exposed wiring hazard complaint - pedestal
This is my third attempt to request that wiring be covered up under the pedestal box near our sidewalk as it creates a safety and property hazard. Work has been done in the last six months in our area by Xfinity or one of their subcontractors. As you can see in the pictures, there is a open trench u
Question
user_znv4v2 ¡Gracias por esos detalles! Cuando intentas abrir NOW Mobile, ¿la app te da un mensaje de error o simplemente la página no carga?
Bloqueo numerico
Porfavor ayudarme a desbloquear el bloqueo numérico debería poderse hacer desde mi app pero no cuando toco la opción la página no carga ya llevo días así porfavor ayudar now mobile [EDITED: Private Information]
Question
I need to be contacted by executive customer relations
An xfinity agent somehow closed my mobile account when transferring my service to a new address. Now, I am unable to pay my bill (for data and my phone), access my mobile account and my service has been stopped until it is paid (i can't pay it!). I am still getting emails saying my balance is overdu
Question
•
Plan
XB8 stuck on legacy 40 Mbps upload after mid-split upgrade
My neighborhood mid-split work is complete, and higher speed tiers are active at my address. However, my XB8 is stuck on an outdated legacy boot file giving me 40 Mbps upload on my current rate plan. Could an employee please help me update my backend boot file profile without altering my $50/mo plan
Question
•
Your Home Network
Hi there @user_yol8vt Thank you so much for reaching out. This matter has not been resolved, but is still being worked on at this time. We are very hopeful that this will be resolved very soon.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Verifying identity and address
Services keep getting disconnected due to past issues at the address. Looking to hopefully verify over the phone or support chat
Question
•
Customer Service
@XfinityJamesC Hi, I have reached out via direct message and am waiting a response. Thank you.
New Construction Home – Underground Internet Installation & Conflicting Cost Information
Hello! I'm currently building a new home in Naples, Florida, and would like assistance with a new-construction serviceability assessment. I recently spoke with an Xfinity sales representative who confirmed that my address is serviceable. However, I received conflicting information regarding undergro
Question
Anyone else "enjoying" a switch to bulk and getting double billed
Sounds like I'm not alone
Question
•
Billing
ESPN audio and video not synced- AGAIN
This was an issue for several days last week, but was resolved by Saturday morning. Now, the video and audio are AGAIN out of sync on channel 850. NFL Live was also on the NFL Network (860) and it was fine. Please don’t tell me to reboot again. You fixed it once. Please fix it permanently this time!
Question
•
X1
user_cs3qdx Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
XfinityBrianH
commented
8 hours ago
to the conversation:
0
0
Battery backup for pro wifi extender
I would like to purchase a battery backup for mt pro wifi extender
Question