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U
Xfinity is knowing for doing wht they want and not what they promise

I received a payment arrangement on Monday for August 29th now my phone is off completely even with the payment arrangement. It’s giving scam a lot lately . When I call in they talk in circles and give [Edited: "Profanity"] answer but I will be reaching out to a few federal consumer protection agenc

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Billing

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Thanks for taking time to post on our Xfinity Community Forums page, @user_ospm8i. I'd like to do everything I can with the download speed issues you are experiencing. Please send a direct message including your full name and service address, and we

XfinityAbel

 commented 

15 hours ago

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U
2 Gig Plan Capped Around 1.4 Gbps After Account Change

I’m on the 2 Gig / 250 Mbps plan and was consistently getting about 2.2–2.3 Gbps before a recent pricing/account change. Xfinity confirmed I remained on the same 2 Gig plan, but after my modem was restarted/reprovisioned, my download speed immediately dropped to about 1.4–1.5 Gbps and has stayed the

Question

U
Missing equipment

I cancelled my xfinity plan and lost the equipment when it was asked to be returned. I would really like to just pay the fee or something already instead of being pestered about returning something I can't find.

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Customer Service

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U

Thank you I am going to attempt this.

user_bn8tm2

 commented 

15 hours ago

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U
Severed line outside my home, need a ticket for technician but can’t get past bot

I have a severed Xfinity outside line somewhere. We had contractors working near Xfinity‘s lines and even according to them a line must’ve been severed since it was working when they got there and stopped working while they were there and service has not returned. I cannot seem to get past the chat

Question

user_1rnv51 Thank you for reaching out! When you're having service concerns, I would recommend checking the Xfinity app, or Xfinity Status Center to see if any service interruptions have been reported in your area.  

XfinityMartyR

 commented 

15 hours ago

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U
Customer service

I am not getting any TV. Since last night I keep getting a message that says that Xfinity is working on it. Do you know what's going on in Hansville washington? Address is [Edited: "Personal Information"]. My phone number is [Edited: "Personal Information"]. I've tried to call the customer service l

Question

B

Did you ever get anywhere with this? I haven't been on Xfinity as long as you, but I'm having the exact same problem, except my credit is NOT frozen

barbiemadebadly

 commented 

15 hours ago

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U
Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

Question

U

well then maybe a different "person" could answer my questions since you seem to be unwilling or unable

user_e87800

 replied 

15 hours ago

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U
credit escalation closed

I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo

Question

Good afternoon, user_851o1m! Thanks for posting on our forum to inform us that you received the same results as well. Please let us know if you still require assistance with this matter, as we are always happy to assist you further.  

XfinityNatalie

 replied 

15 hours ago

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U
favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

Question

U

Hello Xfinity, similar issue. A drop line is on the corner of my property, passes through the rain gutter in front of my house and goes two houses down. The line was placed there on June 9th. I called to complain about it on August 7th and the agent

user_ppwca9

 commented 

15 hours ago

 to the conversation: 

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U
cable left on ground

It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.

Question

@glassanturn13 - Some customers are reporting resolution! Are you still experiencing any issues?

XfinitySara

 replied 

15 hours ago

 to the conversation: 

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U
favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

Question

Please delete old device on mobile account page

Purchased 2 new phones to update/replace 2 old current phones on our Xfinity mobile plan. There should only be 2 devices on the account. How do I delete the old phone and only have the 2 new phones listed on our x account - currently there are 3 phones listed. Please advise. Thank you.

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Customer Service

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@user_3m1hy2 The built-in microphone on the Xfinity Home Touchscreen Controller is located behind a small pinhole on the front bezel of the device, typically near the top edge or lens area.

XfinityRaul

 replied 

15 hours ago

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U
Xfinity home security touch screen has a built in mic

I was told by an Xfinity technician that the home security touch screen has a built in mic, but it's shut off by default. But upon going through the menus there's nowhere I see where to turn it on or off. So how is one to tell if the built in mic is actually off?

Question

S

@XfinitySara — Any updates here? I'm still experiencing the issue.

simpleshadow

 replied 

15 hours ago

 to the conversation: 

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S
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market

Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411

Question

U
They won't credit my trade in

I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin

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Devices

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cable left on ground

It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.

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Customer Service

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U
Horrible service!!

Service goes out on clear days!!! Tech are rude when they are out and working on lines and cause your service to go out. Techs are wiring things however outside and cords are all over where we live never seen this. Modem randomly goes out then you have to wait weeks for a tech to come. You call for

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

16 hours ago

 to the conversation: 

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U
False advertising and breach of contract

This time last year I signed up for $50/mo internet guaranteed for 5 years. To get that rate, you agree to auto billing and electronic invoicing. Now, one year in, the bill jumped to 80/mo. Looking back at the e-bill (now), it does state 12 month promotion, but I never bothered to look at the bill b

Question

U
Urgent Billing Dispute & Safety Hazard – Unserviced Outage & Unburied Line

Dear Xfinity Customer Care, I am writing to formally dispute the current balance of approximately $300 on my account, request an immediate retroactive credit, and report an unresolved exterior safety hazard at my property. For nearly two months, I was completely without internet service due to a bro

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Billing

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This is sad. Many of us are out with not even an estimated time of restoration.

ther464

 replied 

16 hours ago

 to the conversation: 

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U
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

Question

U
False advertising and breach of contract

This time last year I signed up for $50/mo internet guaranteed for 5 years. To get that rate, you agree to auto billing and electronic invoicing. Now, one year in, the bill jumped to 80/mo. Looking back at the e-bill (now), it does state 12 month promotion, but I never bothered to look at the bill b

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Billing

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