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user_sshyxu Oh wow, thank you for the additional information! Please send us a direct message, so we can check on the status of this job for you. To send a "Direct Message" message: • Click "Sign In" if necessary&bull
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
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Lower-cost internet plans
I want to review lower-cost internet plans for my account in writing before making any changes. I am currently paying $154.66/month for Gigabit X2 + xFi Complete and would like written pricing for 300 Mbps, 500 Mbps, and 1 Gig options, including total monthly cost, upload speed, unlimited-data terms
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Customer Service
Xfinity call guard
Xfinity guard is included in my plan and any time I open the app it says it's not included with your plan
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Plan
I spent a long, unsatisfying, time on the phone with Comcast support. The agent checked my email status with Comcast and claimed that it must be Gmail's fault -- even though some of my delayed messages have been from domains other than gmail.com. He
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Yes, the problem was fixed, thank you very much
Lack of responsibility
We were having internet problems. We called and someone came on Saturday 9/5. The person installed a cable and left it all around the backyard, unburied. He said that some will come to fix it and left. We called and talked to a supervisor named Dean. He said that a technician will come on Monday 9/7
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Billing Discrepency
Two months ago I changed plans. I was told the new plan would be $60 a month. I am currently being charged $70 per month. I saved the chat transcript because I was worried this would happen. I tried calling support but they were less than helpful. Curious if there's any other way to escalate this. I
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Billing
Xfinity Support
I want to cancel all my services with Xfinity. I went to the store to cancel and was told I needed to call. Then was told I needed to schedule a call back. Tried to do it through chat and got the same message. The earliest call back is 5 days out. This is totally unethical, and costing me extra mone
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Billing
Yes the utilities were marked (10 weeks ago) but Comcast never came to bury the cable. The paint is long gone now. The underground utilities would need to be remarked.
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
Question
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not availabl
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Non-X1 Service
@user_qeixis I have been receiving the same message on some emails sent to my mom at her e-mail address (mine gmail, hers Xfinity) in recent days.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Thanks for reaching out, and I apologize that this thread didn't receive a reply sooner while the game was happening. When multiple games kick off at the exact same time, the network utilizes temporary "Extra Football Game Channels" to air them all s
Why is uw football game not showing on big10 network in seattle?
I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai
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Hey @user_o33u2c, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help walk you through your Xfinity billing statement to see what charges are present and where the increase may be coming from. Have you ha
Internet bill has increased significantly
Hi , my internet bill has increased significantly, and I’d like to understand exactly why. Could you please: Explain what changed on my account and when the change took effect. Break down my current monthly charges, including any promotional discount that may have expired. Tell me what lower-cost in
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Connection for new apartment
I need a tech to come to my apartment to connect my internet to my tv.
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Customer Service
Thank you for bringing this to our attention. If you're seeing charges for streaming services you did not authorize, we'd like the opportunity to investigate. Please send us a direct message.Here are the detailed steps to direct message us:Click "Sig
Over charged for a service I did not sign up for
I’ve been charged for streaming sites I did not sign up for. Two months now
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From a customer's viewpoint - mine - that would definitely seem to be warranted. Download speeds of low 400's vs 2 gigs promised says I'm over paying by about 80% is my math. Clearly a problem.
Actual or reat internet speed rates Mbps delivered as measured by Ookla.
Want to see if anybody had measured actual Mbps speeds delivered as measured by a third party like Ookla. We are on a purported 2 Gig plan supposedly having speeds up to 2 Gigs. Actually download speeds as measured by Ookla is 425 Mbps. Wonder if we drop to a 500 Mbps plan what would the actual down
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user_x0hqv3. I can certainly understand your frustration, especially if you subscribe to the Sports package specifically to watch Huskies football on your TV. While your package may include the channel that typically carries these games, some events
Why is uw football game not showing on big10 network in seattle?
I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai
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It has been a few weeks and Xfinity still has not resolved this issue. This has been my third attempt to get this fixed in a couple of years. I am very disappointed in this service. The HOA has cited other people in the neighborhood with this issue.
Outside cable box missing
I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order
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Hey there, @LP1973, thanks for reaching out through Xfinity Forums regarding your box being relocated. We would be happy to help with getting this request submitted. Can you please send us a direct message with your full name and your full address? &
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Communications box
Hello, We have a BASE home back up battery being installed soon but they are requiring that the communication box (internet) be relocated. How do I get this arranged with XFinity? [Edited: "Personal Information"]
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