Xfinity Community Forum

user_y4qlyo, Thank you for reaching out to let us know. I see you and others here are running into some trouble. I didn't see this listed as a national issue, so I wanted to check how things are on your end. Can you tell me about what is occurring fo

XfinityVianney

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17 hours ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question

Thanks for meeting us here in our community, @user_b2wy9v, about your services. We're happy to help. Please send us a Direct Message with your full name and service address. We look forward to hearing from you. To start a Direct Message: Click "Sig

XfinityLinda

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17 hours ago

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Xfinity support

I wanted to know what offers you currently have for retention. I also wanted to cancel the now streaming.

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Thank you so much for reaching out and for sharing your feedback. I’m really sorry to hear you’re considering canceling your Xfinity service, losing you as a customer is the last thing we’d want. I’m here to make this process

XfinityThomasA

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17 hours ago

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Cancel Service

I would like to cancel my service since the suspend doesn't work amd costs money. That is whole p point of suspending service! Not having to pay for something your not using. I would like to terminate service. Let me know where to mail or drop off modem. I am not paying the new bill on Feb 17th 2026

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If you only spent 5 hours you did good if you got your issue resolved, I went through all that and some. At assurant everyone tells you something different and they transfer you to xfinity customer service and they don't have anything to do with your

user_leidhh

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17 hours ago

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Worst customer service ever

I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Your Home Network

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Cancel Service

I would like to cancel my service since the suspend doesn't work amd costs money. That is whole p point of suspending service! Not having to pay for something your not using. I would like to terminate service. Let me know where to mail or drop off modem. I am not paying the new bill on Feb 17th 2026

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Customer Service

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Good afternoon @user_4g8kq5, hope you're doing well today. You've reached the right place to get help with any billing questions you may have. If you could send our team a direct message with your full name and full address, we can get started. To s

XfinityRaf

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17 hours ago

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Billing

Why is the bill so high

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@user_ztrl3z Your experience may differ, this is mine: I called the Comcast number suggested by an Official Xfinity Employee on this bulletin board. I talked to a very nice person on the other end of the phone who worked through a script of t

user_52t1la

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17 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

Question

Thank you for working with us here on our Community Forums @Bjo1112 and I'm glad we were able to help get you a new XB8 quickly! If there is anything we can do for you in the future, please don't hesitate to create a new post here on our Forums and w

XfinityAlyssaA

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17 hours ago

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No bridge option

I am using a XB7 model with no option for bridge mode I would like to request an updated model where I can use bridge mode

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Xfinity support

I wanted to know what offers you currently have for retention. I also wanted to cancel the now streaming.

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Customer Service

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I has the same thing happen. Got a call to see how my Customer Service experience was. I told it it was not great. She sounded very sympathetic and talked about credit my account and told me she would have someone call me back to assist me. Then she

user_2hfb5h

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17 hours ago

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Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.

I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled

Question

Perfect, I will look forward to working with you on that direct message.

XfinityJohnG

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17 hours ago

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Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

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15-year Diamond Member at Aurora, IL – Seeking 5-Year Price Guarantee

I'm a 15+-year Diamond Member at Aurora, IL. I just spoke to someone who gave me a $40 promo for 1 year, but I see the National 5-Year Price Guarantee for $40 is active for February 2026. As a loyal Diamond customer, I want the stability of that 5-year plan so I don't have to call back next year. Ca

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Billing

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I got my modern swapped out and it fixed the issue.

aSmithy341

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17 hours ago

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Bridge Mode section is blank in the admin page of xfinity gateway

I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho

Question

user_yx7sh0 You've come prepared, I love it! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To&r

XfinityEmilyB

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17 hours ago

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Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department

We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w

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I sent you a message with the information requested. Thank you

user_lzpehy

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17 hours ago

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Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

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@XfinityDuron thank you. Just sent.

user_giv6z0

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17 hours ago

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Device unlock

My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t

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Good afternoon zangtum. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top

XfinityJon

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17 hours ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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Always placed in hold for 1 to 2 hours and passed around to incompetent people. Very disappointed with service.

user_4g8kq5

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17 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

Question

Hi there @user_158k2m. Are you still working with an agent over chat? If not, how did the chat session go? Let us know when you can.

XfinityRaf

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17 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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