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Thank you. I did not know I first had to post to ask for help first before sending a direct message. I saw instructions XFinity gave to other users and followed those same instructions. I apologize for not waiting for clearance to send t
Expired Xfinity prepaid mastercard
Hi. Could an admin here help me? I received a $200 prepaid mastercard as a promotion for joining Xfinity. I intially tried to activate it when I got it and had nothing but trouble. Tonight I spent an hour and got it display BUT now I see it expired and I called a number I found on Google and they sa
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@user_t2usz4 Thanks for reaching out to us, we do apologize for any inconvenience you're having updating your payment information. Updating personal information such as credit card or banking information is a self-service option you have to d
Request to update payment method for automatic billing
Hi Support Team, I am writing to request assistance with updating the payment method for my account. Whenever I try to add a new credit card, I consistently receive the following error message: To provide a bit more context, my previous payment method [Edited: "Personal Information” ] I am currently
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Concern moved here to the Customer Service help section.
How can I reach out to Comcast Corporate?
Here's the issue I first noticed dropouts of the service 2 months ago during bad weather. This means a cable/fitting is coming loose. I reported to Xfinity technical support and have several trucks out here and they did nothing. Now my connection is in so bad of shape the I can't use it for work (Wo
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I have reached out to “you’re team” multiple times and now somehow some way I’m blocked from sending in my evidence. Xfinity is the BIGGEST SCAM and I am reporting xfinity to the state WITH my evidence of a promised refund as well as the fraudulent c
Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Healthcare Professionals Discount
Was wondering if there were any incentives for healthcare professionals (nurse) for wifi plans? AT&T does 25% off plans for service for nurses and wanted to see if you do.
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I am getting messages from Xfinity telling me to update my Comcast email account or I will no longer be able to access it. Is this a scam or is this true
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Customer Service
Hi there, @user_n9ir9l. Thanks for reaching out to us here on the Community Forum. We can certainly check to see if we have anything available that fits your budget or set up a cancel if needed. Please send a direct message to us includi
Promo ended and the new price is too high for my budget
I noticed my promo rate ended and my bill just jumped by $30 this month for my 500 Mbps internet plan which doesn’t fit my budget anymore. I wanted to see if there are any current promotions available to bring my bill back down to what it was; otherwise I’m going to need to schedule a cancellation d
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Hello user_evhnr6 is this issue still occurring for you? Are you connected to your home network when this issue appears? Are you able to log in to the Xfinity App itself, but not to Xfinity Stream?
Xfinity streaming
I can’t log into my Xfinity streaming account. When trying to log in I get the message “cannot support high speed data customers without a video subscription”. i have an Xfinity video subscription. Please reprovision my streaming device entitlement. if that is not the problem what is?
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How do I cancel my Home Phone service ?
Have tried to work with an agent but is was just a round and round we went
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Customer Service
Hi I recently moved and need to change my service address. New address is...
Change service address
I recently moved into a new apartment in the same building. I need to change the service address. I don't need a technician to help install it. Please help me update the service address. Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Services
Is there ANY possible way for me to cancel my wifi service without having to call? The bot assistant only offers me that option so that’s a no go. I already have a new provider and I know a phone call will be filled with “promotions” I don’t want to try and keep me as a customer. Would rather save m
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Good Morning, @user_v9ijs7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the billing concerns, and reaching out. I would be more than happy to look into the acc
Supervisors make decisions without investigating your issue
Due to a health crisis in 2024, I was looking to reduce my internet bill. The Xfinity rep used deceptive sales tactics and sold me a plan that ended up being more expensive. I have been attempting to resolve this since then. Part of the resolution I was promised was recalling an amount that had been
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promo ended and the new price is too high for my budget
I noticed my promo rate ended and my bill just jumped by $30 this month for my 500 Mbps internet plan which doesn’t fit my budget anymore. I wanted to see if there are any current promotions available to bring my bill back down to what it was; otherwise I’m going to need to schedule a cancellation d
Question
Hi, @user_809921 Thank you for reaching out over the Xfinity Community Forums to address your billing concerns. When looking at your Xfinity statement, the second or third page generally list promotional discounts and their duration. To catch y
Unexpected charges
Hello, I have an Xfinity promotional deal that includes 1TB internet with a mobile line for $40 a month. Over the past few months, I have had my internet repeatedly been suspended due to overdue charges, but I have autopay on and according to my billing statement I have made the $40 per month paymen
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@user_jh9nle Thanks for reaching out to us. We apologize for any inconvenience you're having with receiving a refund. You have reached out to the right team to help you with your concerns! To get started please send us a direct message including yo
Scam!
Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!
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This is just about what I need. Mainly, I am a long-term customer, but I am paying more than I believe I should, given my time as a good customer. What can you do to help?
Longtime Customer Seeking Loyalty Pricing and Lower Monthly Bill
Hello Xfinity Support Team, I’ve been a loyal Xfinity/Comcast customer for many years and appreciate the services you’ve provided. My monthly bill is currently approximately $237 for Internet, TV, and Voice services. I’m reviewing my household expenses and would like to explore ways to reduce my mon
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https://www.google.com/search?q=can+you+port+forward+with+xfinity+now+internet&rlz=1C1CHBF_enUS937US937&oq=can+you+port+forward+with+xfinity+now+&gs_lcrp=EgZjaHJvbWUqBwgFECEYoAEyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRigATIHCAQQIRigATIH
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How to open the advanced setting in NOW service?
I recently purchased the xfinity NOW service, I'd like to setup port forwarding or DMZ, but I cannot find where to set, please help!
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