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Can I get an estimate on when this will be shipped?
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Customer Service
Hi there and welcome to Comcast @user_ioe9zc. Thank you so much for reaching out to us regarding the pedestal box that is broken. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full nam
Reporting a broken pedestal box/junction box
The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.
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Internet fiber cut going to house around April 13/14th. cable wire Sticking out of ground. Called Xfinity on 4-14-26 to schedule tech and report cable cut April 15th, Tech came and said cable was cut which I told customer service when setting
Internet down 2 weeks
Need to escalate since local calls and 2 techs visits have not resolved issue with line broken
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Hello @user_gt5iz6 Thanks for reaching out. Sorry to hear you are having issue paying the bill. We recommend clearing your cache and cookies or trying incognito to see if that clears the error. You can also trying this site: https://www.
Access denied.
Trying to pay my bill. Tried safari, Brave, and Chrime browsers and all 3 get this. Also tried safari on my iPhone. Same error. Access Denied You don't have permission to access "http://www.xfinity.com/?" on this server. Reference #18.923ed717.1777650992.1a41db6f https://errors.edgesuite.net/18.923e
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Yes im a customer. There are broken boxes with exposed wires all up and down the street and adjacent streets. The xfinity assistant is a bot that isn’t helpful to be honest
Exposed wires
I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us! Thank you for choosing Xfinity!
Excellent Customer Service
I want to let his supervisor(s) know that today I received probably the best customer service I have ever had in ANY venue. I phoned Xfinity this morning and got Sonny. He was so helpful and understanding. I am 87 years old and not particularly computer savvy, but he was patient with me, and explain
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Access denied.
Trying to pay my bill. Tried safari, Brave, and Chrime browsers and all 3 get this. Also tried safari on my iPhone. Same error. Access Denied You don't have permission to access "http://www.xfinity.com/?" on this server. Reference #18.923ed717.1777650992.1a41db6f https://errors.edgesuite.net/18.923e
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Customer Service
Reporting a broken pedestal box/junction box
The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.
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Customer Service
Hello, @user_wx9w8a! Thank you for taking the time to report these exposed wires over the Xfinity Community Forum. That is definitely something we'd like to help address for you. To clarify, are you currently an Xfinity customer? Also, are you report
Exposed wires
I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?
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Greetings @user_pygzj4, thanks for visiting our community forums support page. I do want to let you know that this is a known issue that our engineers are working with paramount to resolve. We'll monitor this for you and circle back to this thread as
Paramount app freeze
We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????
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Exposed wires
I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?
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Customer Service
I agree. There should be a rebate for every day NFL network is not being shown. We pay big money for NFL network and red zone. (Yes, I know red zone only on Sunday's during the season)
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Good Morning, @user_mn2gng! Thank you so much for taking the time to reach out to us here on Xfinity Forums! Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. Th
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Customer Service

Hey @Aberglas , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the wire coiled on the ground. I would be more than happy to offer my assistance looking into this
XfinityJanelle
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Downed wire
I live at [Edited: "Personal Information"] . I have a telephone pole next to my driveway. Tuesday morning as we backed out, we noticed some wire coiled on the ground. Someone told me it was old cable wire… flat, black with an orange covering that is falling off. It does not appear to be hot. I thoug
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