Xfinity Community Forum

For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.

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Peacock is in my plan but I don’t have it

My plan includes peacock but I can’t get it !! How do I get it ?

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Channels and Programming

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Hello @user_y9ag1g our team will do all we can to help you with your Xfinity Mobile account concerns and the charges you're describing. Please send us a direct message when you have a chance, so we can look up your account and give you detailed infor

XfinityJosephA

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1 day ago

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Xfinity Added Unauthorized Charges, Refused to Remove Them — AND My Phone Still Doesn’t Work. This Is Dangerous.

I am beyond furious with Xfinity. I reached out to customer support because my mobile device’s eSIM is not working — not abroad, not even in the U.S. As someone who travels internationally, this is extremely dangerous. If something happened to me, I would have no way to contact anyone. No calls, no

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@user_9gl282 I’m sorry to hear of the issue you're having with receiving those voice codes. Is this for your mobile device or your home phone line? Have you tried adding the phone number(s) they're calling from as a contact?

XfinityKei

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1 day ago

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spam filter blocking legitimate calls

Since Sept, I've been unable to receive voice codes from my bank and credit card company. This effectively prevents me from any transactions involving bank or credit card accounts online. Xfinity says they don't control spam filter. Does anyone know how to fix this? I need online access since all bu

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user_swlrfk Thanks for reaching out to us today with your concern. Were you trying to pay a final billing, or was it just a normal payment without a request to disconnect?

XfinityEricB

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1 day ago

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Outstanding bill of 0.00

I payed my bill today and now it’s telling me this “Your Xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date.”

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Hello and welcome to Comcast @user_wt8syv. 😊 I truly appreciate you reaching out to us via our Forum's page, it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resol

XfinityRoberto

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1 day ago

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cancel

Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.

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user_lefiax Thanks for reaching out to us here on Forums with your request to cancel service. You have come to the right place to make sure this gets completed for you, and we are happy to assist. I aplogize you have had trouble getting this done on

XfinityEricB

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1 day ago

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Cancelling service

I have tried to cancel my Internet service, but I can’t seem to get a hold of anybody to cancel. Just sit in circle after circle after circle. So I have decided to break my modem into 1000 pieces. I would not pay for service any longer. I have downloaded all the chats that I have done and I will be

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spam filter blocking legitimate calls

Since Sept, I've been unable to receive voice codes from my bank and credit card company. This effectively prevents me from any transactions involving bank or credit card accounts online. Xfinity says they don't control spam filter. Does anyone know how to fix this? I need online access since all bu

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Customer Service

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Outstanding bill of 0.00

I payed my bill today and now it’s telling me this “Your Xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date.”

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Billing

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I am having the same problem. The recordings are "phantom" recordings in that the titles show in My Library, but the recordings are not really there. When I attempt to delete, I get a message saying they are deleted, but the titles remain. They, howe

plcorir

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Xfinity Added Unauthorized Charges, Refused to Remove Them — AND My Phone Still Doesn’t Work. This Is Dangerous.

I am beyond furious with Xfinity. I reached out to customer support because my mobile device’s eSIM is not working — not abroad, not even in the U.S. As someone who travels internationally, this is extremely dangerous. If something happened to me, I would have no way to contact anyone. No calls, no

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Customer Service

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“something went wrong”

After switching from a 800 mbps to 1 Gig modem, my app will not let me log in, and gives me an error screen. This is keeping me from activating my wifi, leaving me without internet.

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Xfinity App

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@XfinitySeth Xfinity Ray says this is now a know issue. So not about one customer.

user_7mgy20

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@XfinityRay you mentioned X1, but these complaints are mostly about streaming app.

user_7mgy20

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Hi, I also would like to disconnect my xfinity internet and mobile service immediately. I want to cancel before the next billing period. Please help. Thanks!

user_wt8syv

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1 day ago

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cancel

Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.

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Cancelling service

I have tried to cancel my Internet service, but I can’t seem to get a hold of anybody to cancel. Just sit in circle after circle after circle. So I have decided to break my modem into 1000 pieces. I would not pay for service any longer. I have downloaded all the chats that I have done and I will be

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Billing

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My Xfinity email

How do I get to my email.

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Email

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This is my exact issue that has been occurring for the past month or more. Even now I am not connected to the internet bc it keeps dropping. I share your sentiments. Extremely frustrating

Azielb

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1 day ago

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Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

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