Xfinity Community Forum

We appreciate the time you have been with us as well, user_9nhf7q! There would a monthly line access fee for the mobile service with your other services being stopped.

XfinityRay

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14 hours ago

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Bundle Discount Removal Due to Service Availability – Account Review Request

Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel

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@XfinityMartyR So I know I understand, Xfinity offers no resolution for customers who have Xfinity Mobile but have moved to an apartment complex that has an exclusive agreement with their competitor's internet service? If so, then I appreciate your

user_9nhf7q

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14 hours ago

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Bundle Discount Removal Due to Service Availability – Account Review Request

Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel

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@XfinityAbby yes. I have all that. It doesn’t work. There is no information about what to do then and the automated responses don’t address it

user_pkqp3d

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14 hours ago

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Email transfer to yahoo not working

Getting error message when trying to transition email. Used assistant and called trying to get help. How do I find a human that can help? Not impressed with customer service related to this.

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@XfinityAbby yes. I have all that. It is not working. No way to contact anyone to assist.

user_pkqp3d

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14 hours ago

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Email transfer to yahoo not working

Getting error message when trying to transition email. Used assistant and called trying to get help. How do I find a human that can help? Not impressed with customer service related to this.

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Hello user_lqfyw3 thanks so much for taking the time to reach out here via our Xfinity Forums! We know that customers are always looking to get the most for what they pay for, and channel lineup changes can seem like a takeaway of that. We do constan

XfinityAlfonso

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14 hours ago

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Customer service

Want to tell everyone Xfinity is the worse cable provider out there. Keep taking away channels from a package but expect customers to keep paying that same amount for less channels. Customer service is the worse, rude people who don't care about the customers

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“Over the total number of lines" error message?

I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it wi

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Hey there user_b8c644, thanks for joining us here in the community forums! I'm sorry to hear that you've been running into issues getting a consistent connection. You've come to the right place for help! To avoid repeating steps you may have already

XfinitySean

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14 hours ago

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Xfinity support

I’ve called and dealt with the AI bot who only restarted my modem and said everything was fine. I can’t get the Xfinity app to load on my phone even though it says put on your cellular connection and I’ve done that and the app still won’t load. As I see from the post, it’s impossible to talk to a hu

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Scripps owns our local ABC channel, so we can't watch any ABC programming now!

LizzieBorden8

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14 hours ago

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Scripps programming cancellation

I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!

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We can most certainly help perform a few more test and see if an In-Home Service Visit is needed @user_2wlmuf. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then

XfinityDemitrius

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14 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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Xfinity support

I’ve called and dealt with the AI bot who only restarted my modem and said everything was fine. I can’t get the Xfinity app to load on my phone even though it says put on your cellular connection and I’ve done that and the app still won’t load. As I see from the post, it’s impossible to talk to a hu

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Customer Service

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If these boxes go through extensive testing, how come I have received four bad boxes in a row, each with a different defect. The second to last box they scheduled a service technician to perform an In-Home Service Visit, who said everything at my ho

user_dm123

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14 hours ago

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how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.

how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co

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Good evening @user_01tvch. Can you provide me some more details about your connection issues? Are you having these issues with other devices?

XfinityRaf

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14 hours ago

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service issues

why does my speed test say i have internet when i CLEARLY DONT HAVE INTERNET. it won’t connect to my tv half the time & when it does the SERVICE [Edited: "Language"]. i can’t wait to switch to verizon internet

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Hello user_lb3qy6, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will be happy to assist you.

XfinityJeffB

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14 hours ago

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Xfinity Voice

I want to remove the Xfinity Voice Premier from my account. I have never once used it, do not even have a home phone, and it is charging me over $65/month for I have no idea how long. It does not give me the option to remove it myself. Thank you.

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Thanks for taking the time to post on the community forums, user_rq4nsx! I can completely understand feeling shortchanged after not receiving what you were promised. Our team would be more than happy to take a closer look, and possibly have this brou

XfinitySean

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14 hours ago

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Promotions not being paid after promise

I am a Xfinity customer with 4 lines with Xfinity. My last line I got is on Oct 2nd 2025. I have been promised with promotion that IPhone17 pro is on Xfinity along with $400 gift card if I move a line from any other service provider to XFinity. I did move one of my line from TMobile to XFinity. Whil

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Xfinity Voice

I want to remove the Xfinity Voice Premier from my account. I have never once used it, do not even have a home phone, and it is charging me over $65/month for I have no idea how long. It does not give me the option to remove it myself. Thank you.

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Billing

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Customer service

Want to tell everyone Xfinity is the worse cable provider out there. Keep taking away channels from a package but expect customers to keep paying that same amount for less channels. Customer service is the worse, rude people who don't care about the customers

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Customer Service

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RoyyBatty Thank you for stopping in for help with this collection notice. We would be happy to help look into this for you, but we would need a little information to try to locate the account in question. Most of the time, the collections' agency doe

XfinityAmandaB

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15 hours ago

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Comcast Xfinity Sent Me To Collections.

I have an alert on my CR. I did not receive a letter, at least not knowingly, about the details of this collection. Did some digging on Experian and it looks like it's from Comcast Cable Communications. Who do I contact to get details of this collection as I have no idea what it's for??

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Promotions not being paid after promise

I am a Xfinity customer with 4 lines with Xfinity. My last line I got is on Oct 2nd 2025. I have been promised with promotion that IPhone17 pro is on Xfinity along with $400 gift card if I move a line from any other service provider to XFinity. I did move one of my line from TMobile to XFinity. Whil

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Billing

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Account restricted

My account is restricted from being accessed. My email is [Edited: "Personal Information"] It won't let me sign in to my account which won't let me sign in to the app to setup my internet. I'm not sure how this happened. Please fix

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Customer Service

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Comcast Xfinity Sent Me To Collections.

I have an alert on my CR. I did not receive a letter, at least not knowingly, about the details of this collection. Did some digging on Experian and it looks like it's from Comcast Cable Communications. Who do I contact to get details of this collection as I have no idea what it's for??

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Billing

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