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Yes all 9. And at the same time exactly. It’s a software issue. Troubleshooting and removing app does nothing.
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
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Not going down the never ending rabbit hole with support asking the same questions and asking me to remove every app and so on. They are still trying to fix my pixelation issue from years ago. I finally turned in my 5 boxes and went streaming only.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
Equipment setup not working
Hello, I’m trying to set up my new modem and it’s requiring me to download the app. However when I try to log in it says “access not authorized.” I have an account and I went through it all at a store near me so I’m not sure what the issue is.
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Customer Service
Viper122, hi there! I totally understand. I recently had troubles too about a few weeks ago. You're only having the problem on your Apple devices?
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
Question
user_xu6h55 Hello, are you still having issues with the Stream application?
Xfinity app freezes after comerical
While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming s
Question
Audio cut out and out of sync audio has only been an issue with Xfinity stream. Never an issue with any other app ever. I have severe audio cut outs on every Apple device I have at exactly the same time. It’s getting worse. 2 updates were just pushed
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
Question
Hello @user_h9zbbx. I am sorry you have had so much trouble getting the Xfinity stream app to work on your TV's. I would love to troubleshoot with you and assist in any way that I can to get those apps up and running. Please send us a direct message
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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Don’t waist your time. It’s the app on Apple products. Mine do it at exactly at the same time only with Xfinity stream. iPhone, iPad, Apple TV 4K devices. All 9 of mine. Well known issue going on and off for years.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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@Viper122, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messag
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
Serviceability request
I’d like to see about getting a site survey for Xfinity services in my neighborhood
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Customer Service
I have another thread on this. They act like it’s something new. Been going on for years.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
Question
We're happy to take a further look at this on the account and send the needed refresh to see if that corrects things for you. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full servic
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
Question
And constant audio drop outs!
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Sent a message via DM
Sent emails are not in Sent folder
The Sent emails have stopped showing in my Sent folder. Settings look fine, I am receiving emails, but not seeing Send replies on my phone and iPad. I see them on the Connect Xfinity email site.
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3 Apple TV 4K devices and 6 other Apple products, look at previous posts. Happens on all and worse tonight than ever.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
@user_4a3b6i Thanks for adding a post to the forum. We can help. Does it happen on the channel all day, or only at certain times?
TV Reception of one Channel MSNBC
One TV channel MSNBC affected by poor quality, distorted images and sound started again this week. Same issue happened last fall. Back in in 2024, had Multiple lengthy tech calls, multiple reboots, no resolution until after election season. I didn’t even bother reporting it this week because of the
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@XfinityBrianH done. But another topic the Xfinity Support person said there is website maintenance occurring. So, if maintenance is occurring, is it worth wasting our time troubleshooting until they're done? And the sales person this morning said t
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Hello @SkyeLeber1 When setting up the account you should have been prompted to create a password for the account. If you have done all the standard forgot username or forgot password options, and it is still not letting you in then we can see what is
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Equipment setup not working
Hello, I’m trying to set up my new modem and it’s requiring me to download the app. However when I try to log in it says “access not authorized.” I have an account and I went through it all at a store near me so I’m not sure what the issue is.
Question