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Same here, issue started after I swapped out my older Arris Surfboard modem for the Xfinity modem. constant lag on everything from game to video streaming and my security cameras.. Swap it back to my Arris modem and issue went away. Call support and
Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs
Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the
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Ponderosa pine trees
We have 65 year-old Ponderosa pine trees in our backyard whose heavy limbs are resting on the cable lines spanning our backyard. How do we schedule an appointment to have them removed before the heavy winter snow hits?
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Customer Service
I’m not using VPN and I have updated the browser.
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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equest for Early Migration of Comcast Email Accounts to Yahoo Due to Ongoing Reliability Problems
As much as I despise Yahoo, and I strongly resent Xfinity's move to Yahoo, I find myself in a position where the exist Xfinity email/pop3 service is horrid. So.... I am requesting an escalation to Xfinity's email engineering or migration team to authorize early migration of all my existing @comcast.
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Getting Started
user_e4xikr I appreciate you confirming! Have you tried using another device?
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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Hi there! I completely understand why you’re frustrated, especially after reaching out for help and being directed back and forth without getting the billing concern resolved. We’d be happy to take a closer look at the Paramount+ charge w
Billing issues
Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit Body: Hello,I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.I did not authorize or sign up for this subscription. I have been caught i
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Thank you for using the Xfinity Community Forums page to reach out. You're absolutely right to be upset about this. Nearly two months is already far too long to be dealing with the same DVR problem, and seeing tickets closed without the issue actua
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Thank you I submitted a messsgd do I just wait will I be notified? It says 35 mins
Please help fed up!!
On October 6, an Xfinity representative incorrectly placed my order for two phones. Xfinity recalled the shipment, and UPS returned it to the warehouse on October 15. I never received either phone. My financing is still tied up, preventing me from placing the correct order. I’ve spent countless hour
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I do not have the app
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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I get it from my desk top web browser using google and/or edge.
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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If you're following this thread, just know you will get little to no assistance from Xfinity. Re-directed back to 811 utility marking which specifically stated they mark the telecom lines but, don't identify which line belongs to which company. &nbs
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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Direct message sent, guessing the reply will come eventually but waiting with great trepidation.
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Thanks for confirming that your Samsung A14 and TV are connected to the same Wi-Fi network @clhawk! Let’s check one more setting that may help. On your phone, open Settings, then Apps, select Xfinity Stream, and choose Permissions. If you see N
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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Chloeb, thank you for reaching out. I hope you are doing well, despite the recent issues with your services. I'll need to dive into the account to get more clarity on this location. I see you reached out via direct message already, and I will follow
Verifying identity and address
Services keep getting disconnected due to past issues at the address. Looking to hopefully verify over the phone or support chat
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Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline
Subject: Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline I am requesting assistance from Xfinity's Executive Customer Relations or an escalation specialist regarding an unresolved $600 iPhone trade-in credit. I recently upgraded two mobile phones at
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Devices
Good afternoon galle1016 I can certainly understand the frustration if you were watching sports, and the channel started acting up. You have reached the right team, and I will be happy to assist. Are you still experiencing this issue? Or has it resol
Blurry football games
During the 2025 season and week 1 of the 2026 NFL season, I had no issues with watching crystal clear images of each game. During week 2, I have unwatchable football. For the most part: the games are mostly blurry with moments of crystal clear clarity. Everything is brand new…..TV, cables, wi-fi is
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Thank you for reaching out to our team about that issue with that network. If you are still experiencing that issue we can look further into that from here. Have you attempted to reset your box or went through any troubleshooting steps on the Xfinity
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Why is my BTN channel frozen?
My BTN channel is frozen. I can watch all other channels!
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