Xfinity Community Forum

My bill has more than doubled in 14 months. How can I reduce my bill?

I was paying $36.21/month up until 6/22/25. After that point the bill increased to $51.21/month. Starting on 7/22/26 the bill is now $73.22/month, more than double the original cost.

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Billing

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Xfinity Fiasco

[Edited: "Personal Information"] Copies of our receipts for returning our equipment and purchasing a new phone and TV Service will not post on this message. Copies of our credit card receipts for continued billing after cancellation will not post on this message. These many situations with Xfinity h

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Billing

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Thank you for posting on our community forums, user_qbueoe. The easiest way to pay your bill would be online or through our Xfinity App. You can also contact us at 1-800-Xfinity or visit us at the service center. Do you have access to the Xfinity App

XfinityDilary

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13 hours ago

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Bill payment

I need to pay my monthly bill immediately.

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Where is the agent or the information on paying my bill immediately.

user_qbueoe

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13 hours ago

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Bill payment

I need to pay my monthly bill immediately.

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user_wd2mtd I'm terribly sorry to hear about your experience and appreciate you bringing it to my team's attention. We can help reach out to the local teams and see what the confusion is and why the techs are not arriving. We will need some info to h

XfinityThomasD

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13 hours ago

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customer service

xfinity customer service is a joke they set up appointment for someone to come out and do repair work and they dont show up. When i call the same thing get a new appointment and yet they still dont show. when someone does show they did not do the job correctly. I had to call them told them the job w

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Bill payment

I need to pay my monthly bill immediately.

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Customer Service

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Hi there @Dead-internet1776 Thank you so much for reaching out. Are you still having issues with that pro extender?

XfinityDemetrise

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13 hours ago

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Xfinity pro extender can’t set up

I’ve recently become an Xfinity customer and I got a new modem and one pro extender to cover the dead zone in the house. The modem set up was very easy. However I have tried every area of the house and the extender gets stuck on step 5 with the QR code. I scan it and it thinks for a bit then says so

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@user_jbz7l4 Hi there! Thank you for taking the time to provide such a detailed explanation of what has been happening. I can certainly understand why you’d want the account history, prior interacti

XfinityAirelle

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13 hours ago

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Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience

I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as

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customer service

xfinity customer service is a joke they set up appointment for someone to come out and do repair work and they dont show up. When i call the same thing get a new appointment and yet they still dont show. when someone does show they did not do the job correctly. I had to call them told them the job w

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Customer Service

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I would also like to state that we were looking into switching back to Comcast, but the lack of adequate help I am receiving tells me how much you all care.

user_z0hubw

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13 hours ago

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Main line across my yard fir 3 weeks.

I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.

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@XfinitySara this is not the line to the house. This is a line fallen from the pole. I have spoken to agents and online. There is a safety hazard in my yard. There is now a 3rd ticket number as the previous 2 tickets were closed because an outside c

user_z0hubw

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13 hours ago

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Main line across my yard fir 3 weeks.

I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.

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@user_ux0cmb Great! I did see it scheduled for today. I was going to follow up later in the day. Thank you for the update. Have a wonderful rest of your day.

XfinityLinda

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13 hours ago

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Fiber optic cable

A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is

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Thank you for following up. I’m happy to provide additional detail. I have been an Xfinity customer since 2020 and have remained with Xfinity through multiple moves, transferring my service each time rather than switching providers. Billing issue My

user_jbz7l4

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13 hours ago

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Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience

I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as

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internet problems

I have no Internet, so I had called regarding that problem. A tech came to my House an said that he couldn't fix it but he would put note to get someone else to come check the Internet . It's been almost a week ago. I'm looking for a answer when are they going to fix my Internet because I need it.

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Your Home Network

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Media rights tagging error

The Lioness S3E4 is uniquely locked to the standalone app despite having the Showtime bundle. Like all other episodes the current season it should be tagged to “free with paramount+ with showtime” but S3E4 is only available within xfinity for standalone subscribers of paramount+ which is an xfinity

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On Demand

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Technician showed up today and connected my buried cable. All is well

user_ux0cmb

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13 hours ago

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Fiber optic cable

A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is

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Thank you for meeting us here in our community to present a complaint on an agent, @user_bgo5hl. We appreciate you taking the time to do so. We value your comments, and feedback. Please send us a Direct Message with your name and service address, so

XfinityLinda

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13 hours ago

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Agent Complaint

Good afternoon, I called in at 2:51pm EST to receive assistance with internet service. The agent who initially answered the call was more than polite and understanding. My issue lies with Neil from the repair/technical department. After explaining my issues, Neil proceeds with his pitch to “upgrade”

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VolitionG95 I'd like to take a closer look at your account and continue helping. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon loca

XfinityEmilyB

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13 hours ago

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NOW TV added without consent

I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.

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Hello, @user_z0hubw. Thank you so much for taking the time to reach out and report this outside line concern! That is definitely something we'd like to address as soon as possible for you, it'll just help to know a few key pieces of information befor

XfinitySara

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13 hours ago

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Main line across my yard fir 3 weeks.

I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.

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user_jbz7l4 Hi there! Thank you for reaching out and for explaining the seriousness of your concerns. We’d like to better understand what has happened so we can review the situation appropriately. Could you please provide a

XfinityAirelle

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13 hours ago

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Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience

I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as

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