Xfinity Community Forum

user_t90p3y Please use this waitlist link https://www.xfinity.com/support/articles/appointment-waitlist as you will be allowed to book a sooner appointment if one is available.

XfinityShawn

commented

19 hours ago

to the conversation:

0

U

Complete Internet Outage — Work From Home — Requesting Expedited Technician

I work remotely, have complete loss of Internet, have tested two modems, and the CM1000 cannot lock onto downstream signal. Customer service says there is no area outage but the earliest technician appointment is Wednesday. I need help getting an expedited appointment or cancellation slot."

Question

Good evening, @Jna_1991, and thank you for posting on our Xfinity Community Forum. I understand why you'd be frustrated, especially if you made your decision based on the understanding that you'd still qualify for a promotional offer after exchanging

XfinityMelinda

commented

19 hours ago

to the conversation:

0

J

Xfibity store assured me I would get a new line discount and then denied that she said that.

Hello, I was unhappy with my iphone so I went within the 14 days..The lady told me because they had no pixel 10 phones in the store I could switch temporarily to my old phone then come in on the 20th to get a pixel 11. I asked her will I still get the new line promotion. She said I'd be eleidgeable

Question

U

Thank You. Have sent a direct message with name, address and the issue. Please check. Appreciate the quick help here.

user_uh76zg

replied

19 hours ago

to the conversation:

0

U

Peacock Activation (platinum member)

Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav

Question

U

Call of duty beta code

My call of duty beta code disappeared after I clicked on it

Question

•

Customer Service

26

3

0

U

Cancel my service

Hi Team, I am back to my home country due to some personal reason. I have returned the device in Xfinity store. Now i want to cancel my internet service and Xfinity mobile service. Could you help me with that. Thanks

Question

•

Plan

8

1

0

@XfinityRichard Yes, I am using the primary login, not account manager login

MW71

replied

20 hours ago

to the conversation:

0

Change Xfinity account and forum username

Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

replied

20 hours ago

to the conversation:

0

U

Peacock Activation (platinum member)

Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav

Question

U

Complete Internet Outage — Work From Home — Requesting Expedited Technician

I work remotely, have complete loss of Internet, have tested two modems, and the CM1000 cannot lock onto downstream signal. Customer service says there is no area outage but the earliest technician appointment is Wednesday. I need help getting an expedited appointment or cancellation slot."

Question

•

Customer Service

14

1

0

U

Thanks. I think the problem is that peacock never got activated for me in the first place (and thus i can't unlink).The issue is that it shows as claimed where as on the streamstore site it says i dont have any subscriptions or apps and thus nothing

user_uh76zg

replied

20 hours ago

to the conversation:

0

U

Peacock Activation (platinum member)

Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav

Question

K

Done, it has been sent! Thank you!

KMCC603

replied

20 hours ago

to the conversation:

0

K

Unauthorized Access and Plan Changes

Hello, I was recently a victim of an infostealing virus and it seems unauthorized access has been made to my account. Netflix Premium and a streaming tv box were added and is currently a pending order. I did not authorize this and have no idea where the tv box is being sent but believe this to be du

Question

Thanks for taking the time to reach out on the community forums, KMCC603! I'm truly sorry to hear you had a run in with a virus. If you haven't already, I might recommend submitting a report on the Customer Security Assurance site to ensure you don't

XfinitySean

commented

20 hours ago

to the conversation:

1

K

Unauthorized Access and Plan Changes

Hello, I was recently a victim of an infostealing virus and it seems unauthorized access has been made to my account. Netflix Premium and a streaming tv box were added and is currently a pending order. I did not authorize this and have no idea where the tv box is being sent but believe this to be du

Question

U

Disappointed

I’ve been medically impaired and unfortunately unable to pay my phone bill I was sent an email on August 8th to make a payment to avoid disconnection I called in gave my last which was less than the amount due and made an arrangement for the remainder I was told once I paid the remaining balance my

Question

•

Plan

5

0

K

Unauthorized Access and Plan Changes

Hello, I was recently a victim of an infostealing virus and it seems unauthorized access has been made to my account. Netflix Premium and a streaming tv box were added and is currently a pending order. I did not authorize this and have no idea where the tv box is being sent but believe this to be du

Question

•

Customer Service

12

1

0

U

Update: whoever's working the backend system automatically closed my ECM ticket as 'Resolved,' but my download speed plummeted back down to a hard-capped 3Mbps. Proves it's an unresolved server-side MAC address database conflict, probably from when I

user_sltj3x

commented

20 hours ago

to the conversation:

0

2

U

Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock

Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi

Question

@user_uh76zg Thanks for letting us know. Try the steps below to see unlink the previous attempt, then activate it with the email you want to use on Peacock. Go to the StreamStore through xfinity.com/yoursubscriptions. Click Help & mor

XfinityBenny

replied

21 hours ago

to the conversation:

0

U

Peacock Activation (platinum member)

Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav

Question

Hello @user_dsm21, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To troubleshoot your Xfinity Voice home phone voicemail, dial *99 from your home phone to access your mailbox

XfinityChelseaB

commented

21 hours ago

to the conversation:

0

Voicemail mailbox

I have not had access to my landline voice mail since beginning of May. The message is that the voice mailbox is unavailable

Question

Hi RoyalBloodi, thank you sharing your experience here on the community forums! I'm truly sorry that the agents you worked with were focusing more on signing up for Xfinity Mobile instead of helping with the issue you were dealing with. We definitely

XfinitySean

commented

21 hours ago

to the conversation:

0

R

Absolutely horrible customer service

Your support staff needs additional training. After a modem swap AND more than 1½ hours of support chats, I was finally told that the thing I had been asking your agents to do the entire time could not be done because of WiFi Intelligence. My problem is this: Why don’t your frontline support people

Question

R

Absolutely horrible customer service

Your support staff needs additional training. After a modem swap AND more than 1½ hours of support chats, I was finally told that the thing I had been asking your agents to do the entire time could not be done because of WiFi Intelligence. My problem is this: Why don’t your frontline support people

Question

•

Customer Service

16

1

0

Hello @user_dhfkpu, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

commented

21 hours ago

to the conversation:

0

U

Very poor agent interactions

I am requesting that this complaint be formally documented and reviewed by a supervisor or customer relations representative. I originally contacted Xfinity support because I had received a new gateway/modem and was having difficulty getting my internet working. I contacted support for technical ass

Question

@user_59bvyh, thanks for taking the time to reach out on our Xfinity Community Forums page. Were you able to access your email using the links shared by @Again?

XfinityAbel

commented

21 hours ago

to the conversation:

0

U

my email will not open

email will not open even after it ask for my password

Question