Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (444.5K)
user_d68pfn I would be reaching out too. We are happy to take a look at your account and see what resolution we can come up with. Please send your full name and complete address via our Direct Message. How to Send Us a Direct Message: Click "S
Being charged for technician service visit when tech told me the problem was with the outside Xfinity connections
I have noticed a $100 dollar charge that has appeared on my upcoming bill. My new service was constantly buffering and cutting out even though I don't have a high usage demand. I couldnt even stream a TV show. The tech who came out showed me that they had used indoor connections on the outside wirin
Question
Hello user_c5sa0s, we appreciate you, and your taking the time to reach out in our Xfinity Forums. We all want every customer to have the best possible interaction any time. Anything other than that, we take seriously, and we are always here to assis
I am writing to formally report a very disappointing and unprofessional experience I had with your online chat representative, Yolanda.
I initiated the chat to ask questions about available internet plans so I could make an informed decision. During the conversation, I mentioned that I might also visit a local store to review options in person before committing. Instead of continuing to assist me professionally, Yolanda responded wi
Question
Macuser4770, That is exactly how you would fast-forward or rewind through the middle center button from the remote. You would need to press the right or left corners inside the directional pad from the center. Please let us know if this helps clarify
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
Question
I might reach out to the Federal Trade Commission because this is illegal
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
Question
She said she didn’t have my phone number or my account number in her files, that I could send an email to the incentive tracker and they would need five days to review and then would get back to me 7 to 10 days after that to determine if there was a
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
Question
Being charged for technician service visit when tech told me the problem was with the outside Xfinity connections
I have noticed a $100 dollar charge that has appeared on my upcoming bill. My new service was constantly buffering and cutting out even though I don't have a high usage demand. I couldnt even stream a TV show. The tech who came out showed me that they had used indoor connections on the outside wirin
Question
•
Billing
I am writing to formally report a very disappointing and unprofessional experience I had with your online chat representative, Yolanda.
I initiated the chat to ask questions about available internet plans so I could make an informed decision. During the conversation, I mentioned that I might also visit a local store to review options in person before committing. Instead of continuing to assist me professionally, Yolanda responded wi
Question
•
Customer Service
What is the exact make and model number of the modem ?
internet speed
I've never been able to get the speed I'm paying for. I'm paying for up to 1100mps but am rarely able to get even 500. I'm hardwired to my router with a CAT 6 cable and my connection from my modem to the router is also a CAT 6 cable. Both my modem and router are state of the art and rated for up to
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Scheduled NextGen maintenance
Hi i recently had a scheduled NextGen maintenance completed for my location 3/3/2025 at 6:00am and im looking to find out its that maintenance related to xclass internet symmetrical speeds and is it now available.
Question
Hello, user_aqcnii! Thanks for posting on our XFINITY Community forum regarding the hanging cable line you have encountered on your public sidewalk. Rest assured, you have reached the right team to assist you with this matter today. Please send our
UNSAFE Outdoor Line
The Xfinity service line crossing our public sidewalk is hanging approximately 7 feet high. It is below safe clearance and needs to be re-tensioned.
Question
No show technician
We have an appointment for a technician today between 10:00 and noon but nobody has shown up. Please advise. Thank you!
Question
•
Customer Service
voice phone
i am having issue getting my voice service activated after porting my home phone number over from Verizon..the customer service isnt being very helpful.
Question
•
Home Phone Service & Equipment
user_b0w8jc Hi there! Our team would be happy to help you with this issue. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Mes
Internet Cable / Line hanging on the fence
Please let me know when the crew will stop by to fix it Best regards, David
Question
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
Question
•
Xfinity Stream App
Hello, @user_8136wa thank you for reaching out over Xfinity Forums and bringing this to out attention. We're always looking for ways to improve as a company, and I can get feedback submitted regarding the call expereince as this sounds like an area a
EXTREMELY RUDE customer service
I received a call from a Comcast Xfinity representative today, and he was extremely rude during the conversation. I was explaining to him my service have been having problems since I signed up about a week ago, and this representative was extremely rude, then hung up on me while I was still talking.
Question
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Intermittent Slow internet outages - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
I have Xfinity internet with a Netgear Modem and Netgear Nighthawk Wifi router. I typically get 350-450 mbps, more or less depending on the day. For the past week I started getting outages where it slows down to 20 mbps, or even down 5 mbps. When it does this, I reset the modem and router and it goe
Question
Hello @XfinityOrlandoM, I'm asking about using the remote for the Xumo Stream Box. I do not see any right or left arrow buttons on the PR1, PR3, or the XR100. I see the Play/Pause button above the navigation button. Maybe you can't FF or RW on a reco
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
Question
@user_cm0rqm @XfinityThomasB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
Question
Thank you for reaching out to our team. I will be happy to take at look at that work out there for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb
XfinityJohnG
commented
8 hours ago
to the conversation:
0
0
Scheduled NextGen maintenance
Hi i recently had a scheduled NextGen maintenance completed for my location 3/3/2025 at 6:00am and im looking to find out its that maintenance related to xclass internet symmetrical speeds and is it now available.
Question