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Mobile
I have two cell phones on my daughters xfinity account and now need to get another mobile but want to put all three on my xfinity account. what do I need to know
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Plan
Hey there, @user_mahoxx, thanks for reaching out through Xfinity Forums regarding your data charges. We would be happy to take a look at your Xfinity Mobile account details. Can you please send us a direct message with your full name and your full ad
Data Roaming Charges
I have been calling to discuss Data Roaming Charges I have received since 10/8/26. I received a text stating I received these charges so I called the number provided on the text right away (720-728-5462) and spoke to a Rep named Ed. Ed told me to turn the cellular data to Roaming and this would stop
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Thanks for posting on our community forums, Fireguy15. I'm sorry to hear you'd like to cancel the account. We can help with your request. Could you please send our team a Direct Message with your name and service address? To send a Direct Message:
Formal Request to Cancel Xfinity Service
I am requesting cancellation of my Xfinity service effective immediately, 10/12/2026. Please process this request and provide the following information in writing: Confirmation of my service cancellation. The effective cancellation date. Any remaining balance or final charges. Instructions for retur
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$200 visa gift card
Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no
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Customer Service
Hotspot internet interruptions
I have an intermittent cellular-data failure on my iPhone 15 that occurs when Personal Hotspot is active. Both the connected device( android head unit in car) and the iPhone itself lose internet. I've reproduced it with USB and Wi-Fi tethering, on both LTE and 5G. Basic troubleshooting hasn't resolv
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Network
Ok great, please let me know if you run into any issues!
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Thank you for reaching out to our team about that issue with the cable line. I am sorry to hear about that experience so far, and will be happy to take a look at that from here. In order for me to do that I will have to ask you to send me a direct me
Unburied Cable Hazard - Over a Month
New customer here. Temporary drop cable was laid over a month ago and I’ve heard nothing about it getting buried. It’s created a hazard/liability for the business property the cable runs over and I’m not going to be surprised if it is ran over by the property owner’s mower as he is growing impatient
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Peacock
I had a peacock subscription which I was able to cancel but now I’m unable to activate it through Xfinity app as peacock still showing my email link to another account even though it has been cancelled.
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Customer Service
Still Getting Billed After Account Closure
Closed my account with Anthony on 9/24/2026. Payments were $40 month. $40 was paid on Aug 25. Account was closed as of Sep 26. Why would I get another bill for $40.09?
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Billing
Hi @user_op5fol thank you for reaching out and I apologize for the inconvenience of the chat closing on you. You should be receiving an email with the resolution of the ticket. If you have not received that please send us a direct message with your
Equipment billing dispute closed without a resolution
I need help with an unresolved equipment billing dispute. My escalation ticket was marked completed, but neither the text nor the ticket page gives a refund decision, amount, or explanation. The supervisor chat ended while my account was being reviewed, and live chat will not reconnect. Please have
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Good afternoon, user_d8kdg8! Thanks for reaching out. We would be more than happy to help confirm your Internet cancellation status. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdquo
Tried Cancelling Internet Over Phone
I tried cancelling the internet because I am moving back with my parents and can no longer afford to pay for internet. I did this over a phone call with a representative named Angel. Could you confirm that the internet is cancelled or if not done, please cancel the internet on my behalf. This has be
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user_lj12ja Thank you for explaining the concern in detail. I completely understand why you’re looking for confirmation, especially since you’ve been able to find release information for other carriers. Unfortunately, the specific Xfinity
Samsung S21 FE software update
Samsung has stopped supporting the S21, however, the S21 FE has a different cadence and will continue to be supported until January 2027. The last update I have is from March 21, 2026, but according to Verizon’s website, Samsung has released 3 additional software updates. Can someone from Xfinity pl
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Remove seasonal hold
Remove my seasonal hold please as of today 10/12/26
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Channels and Programming
user_x4nod2 We thank you for reaching out! To cancel an Xfinity NOW WiFi Pass or NOW Internet subscription, manage or cancel your service directly through the Xfinity NOW Portal.
XfinityMartyR
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Internet
Cancel my pass subscription
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