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Error rdk-3012-0
Error message says "Give us a call" Who am I supposed to call? [Edit: "all caps"]
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Customer Service
Accepted Solution
user_e31eb9_Robin_ thank you for using the Xfinity Community Forums page to reach out regarding your options to record and view certain content. Yes, you can use the Choice TV 20-hour DVR service without a set-top box. The X1 Cloud DVR can be accesse
Can we record/view ChoiceTV content on XfinityStream without set-top box?
Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont
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I am trying to access my email account on my computer, but xfinity is not recognizing either my email address or my phone number. I signed into this account 5 months ago, so I don't believe it should have been deleted, but it doesn't seem to be ther
Cannot get into my email [Edited]
I cannot get into my email account. Please advise me about any changes.
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user_s8ngpv Hello and thank you for reaching out via our Xfinity Community Forums. This is an incredibly frustrating situation, and I am truly sorry for the experience you’ve had while trying to switch your services to us, and this is far from
File a formal complaint
In early December, we decided to cancel our previous internet service and sign up with Xfinity. In addition, we opted to switch my cellular service to Xfinity as well with an upgraded phone. Paid the initial fees and started the process. The internet service was subpar. Very spotty, sometimes not ev
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Hello user_1q6rjd thank you so much for taking the time out of your day to reach us here via our Xfinity Forums, and for sharing your recent experience. This is never what we'd want for you as a valued customer, and will do all we can to help.
Reinstate My Cable Service
I spoke to one of your service people to get credit for one of 4 TV boxes I returned 2 months ago. This lady wanted me to buy things I was not interested so she turned of my to cable service for my tv. please reinstate by cable service for my tv. This Lady was not happy with me because I would not b
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change card for autopay
my debit card is cancelled. How can I change to my new card number?
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Billing
File a formal complaint
In early December, we decided to cancel our previous internet service and sign up with Xfinity. In addition, we opted to switch my cellular service to Xfinity as well with an upgraded phone. Paid the initial fees and started the process. The internet service was subpar. Very spotty, sometimes not ev
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Customer Service
user_9k7l2i Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving
Upgraded plan to 1gb
Hello i just upgraded my plan to 1gb and its still showing 300mbs on my end. Ive already tried resetting it and unplugging and replugging it in
Question
Reinstate My Cable Service
I spoke to one of your service people to get credit for one of 4 TV boxes I returned 2 months ago. This lady wanted me to buy things I was not interested so she turned of my to cable service for my tv. please reinstate by cable service for my tv. This Lady was not happy with me because I would not b
Question
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Customer Service
user_irgyno Hello there! Thank you for reaching out to our Xfinity Forums for assistance with your internet speed. I can definitely help you get your modem updated. Can you please send a Direct Message with your name, and service address?
Upgraded plan to 1gb
Hello i just upgraded my plan to 1gb and its still showing 300mbs on my end. Ive already tried resetting it and unplugging and replugging it in
Question
You're welcome, feel free to reach out to us at any time and thank you for being the best part of Xfinity
REMOVE ONE BOX
cAN i RETURN ONE BOX AT LOCAL STORE TO REMOVE FROM MY ACCOUNT AND GET NEW PRICE.
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thank you. that answered my question.
REMOVE ONE BOX
cAN i RETURN ONE BOX AT LOCAL STORE TO REMOVE FROM MY ACCOUNT AND GET NEW PRICE.
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Hi there, @user_vs58t1! Sorry to hear you're having problems with your service. Have you been able to do any troubleshooting to figure out what may be going on? We would be happy to work with you to get service back to normal. As far as your bill, we
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Greetings, @user_hya95u! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account balance. You have definitely come to the right place for assistanc
Supposed to recieve credit but sent to collections
Canceled service in August 2025. Was to recieve a credit after spending a half hour on the phone with Xfinity. Instead I'm notified today that the amount was put on my credit report as collections. Can someone please listen to the half hour phone call on August 20, 2025? This needs to be removed fro
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Thank you for replying ! Be well ! Now closing your marked "Solved" topic.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
Question
@user_3dig25 Thanks for reaching out to us, as of January 1st all our Xfinity TV boxes are $14.00, so if you return a box to the Xfinity store that would remove the equipment and remove the $14.00 fee from your account. https://w
REMOVE ONE BOX
cAN i RETURN ONE BOX AT LOCAL STORE TO REMOVE FROM MY ACCOUNT AND GET NEW PRICE.
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Are there any more downstream channels being shown ? If so, please post them as well. Copy and paste the entire table as was asked.
Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
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Had the same experience. It’s a bad outfit period. Good internet service though. I am ready to cancel cable And voice. I am not going to lie. I am not moving. [Edited: "Language"] I retired. I dread calling them.
user_q9huqo
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Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an ho
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