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And no I will not mark as Best Answer because there was no answer.
Can someone please tell me when the drop bury will occur.
Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.
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@XfinityKei Yet another non-answer from xfinity in DM. One would think that if the drop bury order was submitted that there would be a date by now. Yet even in a DM - I can't get an answer but hey we see you are a platinum m
Can someone please tell me when the drop bury will occur.
Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing still stuck on the old address after I moved to and activated the internet at the end address
Hi, I submitted a moving order to transfer my internet service to my new address, and I moved and activated the internet at my new address. That was 2 weeks ago (on 6/21) and the internet has been working fine. But now when I logged into my account, there’s still accounts for the both addresses, and
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customer service at its worse
I recently received notification that I somehow have a remaining balance with you even though I transferred my number to tmobile years ago. I called to find out what was the date of my cancelation. First rep told me dec 2025. I explained to him thats impossible since been with current carrier for ye
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Plan
Diamond Member--Can't get Peacock activated
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor
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Customer Service
@user_qf1o3v Hello, thank you for reaching out. I understand your concern regarding the removal of the Amazon Music app from the Xfinity platform. Over time, our channel lineup, apps, features, and available content can change as agreements and pla
Amazon Music
For quite some time we were able to access Amazon music through an apt that was available through our Xfinity account. We just discovered that this has not been available for several months yet this occurred with no notice from Xfinity and no reduction in cost from you. We would expect to receive so
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Hi there @Amatt83 Thank you so much for reaching out on our Xfinity Community Forum about not being able to access your recordings. I'll be happy to assist. If you have 24/7 Video Recording enabled but cannot view recordings
Camera not recording events
I have 24/7 recording on. It’s giving notifications but not being allowed to view recordings of events
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Junction box left open
We have been attempting since installation to have the junction box repaired. It was left open with wires hanging out and debris on the ground. We have been told numerous times a technician was coming (most recentlyFridayJuly 3rd from 8-8 and of course they have all been a no show. Do we need to can
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Devices and Equipment
Closed
PHONE NUMBER FOR SUPPORT
Phone number for tech support [Edited: "All Caps"]
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Customer Service
user_pz8mfs thank you for keeping us in the loop on this issue. Are you noticing the emails missing from all sources or a specific sender/email suffix? For example, missing emails from people using a Yahoo address specifically.
No Email receiving
I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.
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Greetings @user_9calgs, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I wanted to say thank you for your feedback, and I am sorry that you have had issues with the account, but you have come to the right
Customer Service
I don't have a question. I want to reach out and provide you with my frustrations regarding Comcast "customer service". First of all, it's nearly impossible to reach a real person (and not AI) when calling. In fact, I've had the phone tree hang up on me. I only call Comcast when I have a specific ne
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Customer Service
I don't have a question. I want to reach out and provide you with my frustrations regarding Comcast "customer service". First of all, it's nearly impossible to reach a real person (and not AI) when calling. In fact, I've had the phone tree hang up on me. I only call Comcast when I have a specific ne
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Customer Service
@XfinityChristy Yes using the Xfinity X1 box. Yes Disney plus freezes whenever an ad plays. I don't know what "streaming" is, I'm guessing it's watching tv on a computer or an iphone but we don't do anything like that. All I know is tha
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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No Service
We have had no internet or TV since 1:26am on 07.05.2026 at 07924-1302. Your website continues to say As Soon As Possible. When will service be restored?
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Customer Service
Thank you for reaching out to our team. Have you attempted to log into that subscription through the https://www.xfinity.com/yoursubscriptions site with your User ID and password?
XfinityJohnG
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Diamond Member--Can't get Peacock activated
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor
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