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user_qjd7x3 I love reading that our peers should be able to assist. I hope they are able to assist and turn around this entire experience for us. If anything changes, and you would like our assistance with the account or services please let us
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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Hello @user_793642 thank you for taking time to follow up, and that is a great question regarding why that may not being showing up in the call history. Investigating further, I found this document that mentions that it could be due to that number be
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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Hey @user_1x4rme , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to get the line moved. I would be more than happy to offer my assistance looking into this further fo
Move Buried Line
I need my Xfinity internet line moved and reburied due to construction where the line is currently buried.
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Thanks for offering to assist, but I am going to let the formal complaint process play itself out. I have been informed that the Xfinity Customer Loyalty Department as well as the Executive Customer Relations Escalation Specialist who has been assign
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
Question
Hello user_s1z2n7 Thank you for taking the time to reach out to us and let us know what's happening with the account. I know it's crucial to have our billing accurate and invalid charges can create an issue for our customers. I would love to help out
Unauthorized
Dear Xfinity Billing Department, I am writing to formally dispute an automatic payment that was recently charged to my bank account. I no longer have an active Xfinity account and did not authorize any new automatic payment enrollment or withdrawal. Please provide the following information: The date
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Thanks for reaching out to us, we do apologize for any inconvenience. We'll be happy to get a ticket opened up for the missing mobile device that was shipped. To get started please send me a direct message including your first and last
Paying Bill for Phone I Don't Have [Edited]
I have ordered a phone my package has not made it to me I have been calling Xfinity for days none of their agents are able to assist with anything I had to call FedEx and put in my own case finally received call from the FedEx facility they don’t even have my order they asked me what it was like isn
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Unauthorized
Dear Xfinity Billing Department, I am writing to formally dispute an automatic payment that was recently charged to my bank account. I no longer have an active Xfinity account and did not authorize any new automatic payment enrollment or withdrawal. Please provide the following information: The date
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Billing
Move Buried Line
I need my Xfinity internet line moved and reburied due to construction where the line is currently buried.
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Customer Service
@XfinityMarshante I have been using the library public computers for many years. They clear cache after each person is done. I received one email today from a hotmail account but that is an exception. Yesterday I was sent confirmations for online p
email not working and messages vanished
all of my "sent" messages vanished sometime over the weekend, and I have not gotten email for a couple days now. I've been using comcast email for 25 years. Sent test message to myself and that did not come through either.
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Resolved, I had to factory reset my Xfinity Gateway and re-set it up as a router to be able to allow access to the "Admin Tool".
Low Internet Speeds with Mesh Network
I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity
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user_jsb48i, Hi! Thanks for reaching out. We can definitely help with getting your TV internet services set up by removing the seasonal hold. You've reached the right place. Our team of experts is happy to help with service concerns over social media
Remove seasonal hold
I need my TVs and Internet turned on at [Edited: "Personal Information"]
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Expired card?
I received an Xfinity mobile prepaid card that expired 1/22. It was worth $50. Should I just discard it?
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Plan
Thanks for trying @user_ih1edg. We can make sure you receive credit for any confirmed service interruption; we would need to access your account.Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "
Credit Limit
I just had my 2nd outage in 1 week. When attempting to get a credit for the 2nd I received an error stating I had already “exceeded the maximum amount of credits”. It seems crazy that the worse my service gets, the less of a refund I receive. Xfinity Customer Service needs to make this right.
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Remove seasonal hold
I need my TVs and Internet turned on at [Edited: "Personal Information"]
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Billing
Clearing history with D button has been working, intermittently. Have found its not available all the time as an option (the clear all feature). This is annoying as [Edited: "Language"]. Wish they would fix this already.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Want us to take a closer look, @user_m38k5p? Happy to confirm whatever we can! Just send our team a direct message to continue, and we'll meet you there :) To send a direct message: Ensure you are first signed in, then you will see a chat box icon
Is support@xfinityrewardswinners.com officially associated with Xfinity or Comcast?
I received an email congratulating of a membership sweepstakes win. it came from Is support@xfinityrewardswinners.com. Is the address officially associated with Xfinity or Comcast?
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Hi there, @user_5go34y. Thanks for reaching out to us here on the Community Forum. Could you provide some more details on what it is you're trying to achieve in specific rooms? Are you talking about signal strength or limiting access?
XfinityFrank
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How to control my Wi-Fi in certain rooms
How to control my wifi in certain rooms in my house
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