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Thank you. I have been working with a corporate team member at this time and am still finalizing the last few details of this concern with them.
Total disappointment with Xfinity.”
⭐ My Experience with Xfinity Mobile I want to share my experience with Xfinity Mobile so others can think twice before switching. I’ve spent the last two months trying to fix several issues, and it has been one of the worst experiences I’ve ever had with a phone and internet company. 1. Problems wit
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Hey there, @user_jp3yrk! It's possible that someone inadvertently used your address when trying to start new service in their name, but not to worry! We can help double-check and resolve this for you :) Could you please send our team a direct message
I was told I cancelled my account when I did not ask for this, cannot send direct message to someone about this
I've received a couple emails in the past day about how how I cancelled my account but I never requested for this to happen. I've tried calling and using the chatbot but neither of these work. I looked on this forum to try and figure out how to talk to a representative, but I'm unable to send a DM t
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XG1v4-A 4k TV box
I am wondering if the XG1v4-A box is still available. I have 2 Xi6-A 4k boxes, and they work fine, but one is far from the modem and has a weak signal.
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Hello, @user_9tzt1o thank you for reaching out over Xfinity Forums. With being new to the fourm I completely understand if you're not familiar with the reply process, this is a community forum so all posts might not receive employee support. Please b
Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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Must be by region or device. My update is dated December 2, 2025 version 1.13.2. This may be for the Apple TV 4K. It also brought back the correct tv guide that I complained about in another thread.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Same issue here, unlocked S25 Ultra from Samsung.com
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BYOD Issue – Unlocked Galaxy S25 Not Compatible
Hi, I recently got an unlocked Samsung Galaxy S25 from T-Mobile. I’ve verified that the phone is unlocked, but when I try to bring it to Xfinity Mobile using the BYOD tool, it says the device is not compatible. I’ve already spoken to Xfinity support by phone and was transferred to the Mobile Repair
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