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user_367y23. Thank you for reaching out and for providing those details. We appreciate your interest in setting up services with us, and we'd be happy to take a closer look at this for you. If service is available to neighboring properties, we can re
Need Serviceability Site Survey - Neighbors have service but address missing
Hello, I am trying to get Xfinity service hooked up at my shop, but the online database and phone support tell me that service is unavailable. However, my immediate neighbors have active Xfinity service. I tried to explain this to customer service -- they submitted a ticket, but I got an automatic r
Question
Good afternoon @user_k6oqvv. When you say blocked, do you mean blacked out? We do not control when sports events are blacked out in certain markets.
Astros broadcast
Why is the Astros - White Sox playoff game blocked? I am out of town and want to watch it. It’s a nationally televised game, not regional. I could get almost all games on DIRECTV before I switched. Not satisfied with Xfinity TV.
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user_e6j5w2. Yes. If it says it's blacklisted with Verizon, you'd have to check with them.
Blacklist
I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.
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Tivo box stopped working, no channels.
How do I get Xfinity to push a fresh pairing/activation signal to my Tivo CableCARD's Host ID and Data ID.
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Non-X1 Service
Need Serviceability Site Survey - Neighbors have service but address missing
Hello, I am trying to get Xfinity service hooked up at my shop, but the online database and phone support tell me that service is unavailable. However, my immediate neighbors have active Xfinity service. I tried to explain this to customer service -- they submitted a ticket, but I got an automatic r
Question
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Customer Service
user_f5ytxx - Thank you for choosing Xfinity and joining us here on the Forums! You've come to the right place for help with your TV's WiFi connection, and we'd be happy to assist. The "No Connection" error typically indicates that the TV is not curr
Seems to be no reception through my Roku device.
My personal Xfinity WiFi seems to have a strong signal. And the Roku opens to its normal view of that available apps like Netflix or Prime. None of these will open and there is a “no connection” appearing in the upper right side of the screen. Does that sound like a problem you can diagnose and get
Question
The check service I used says it’s blacklisted with Verizon. I guess my next step is to verify with them?
Blacklist
I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.
Question
more "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=" today. still have packet loss that is intermittent. Rebooted modem about 12 hours ago and there are my errors and power levels. Channel L
packet loss and high power levels "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW" errors on modem
I have issues with a the head end in Roseville California. They sent out an "expert" tech but he couldn't even open the cable box/post thing at the street. Said there were two locks and he could only open one. Well he replaces some of the "filters" things to lower my power levels because it is way h
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@user_h1j6zr Agree. They’ll play their little run around games trying to troubleshoot but it always comes back to “we’re forwarding this to our Stream technicians and they will contact you” with zero follow up
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Seems to be no reception through my Roku device.
My personal Xfinity WiFi seems to have a strong signal. And the Roku opens to its normal view of that available apps like Netflix or Prime. None of these will open and there is a “no connection” appearing in the upper right side of the screen. Does that sound like a problem you can diagnose and get
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Sign-In and Account Management
Your AI is horrible and would not connect me with a person. You keep sending me messages that I get Xfinity Perks (whatever that is) yet when I log in I get the message "Sorry, you’re not eligible to redeem benefits." What is going on? Do I get Perks
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
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My current provider says it’s not blacklisted with them but it is on a blacklist. I have been trying to use my phone all week and my service gets cut off because of it. I bought it from Amazon back in March of this year, I checked with the seller and
Blacklist
I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.
Question
I do hate to hear about your issues around your mobile cancellation. That is not the impression we want to leave with our customers. I will be more than happy to look into this issue for you. To begin, would you mind sending me your name and the addr
Debt removal
I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score
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DVR Watching Recorded Show
While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve
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X1
Our team can definitely dive into the situation further and issue any appropriate adjustments. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfin
New iPhone 18 pro max being sent to Wrong address!
I am opening a new Xfinity mobile line and buying a new iPhone 18 pro max from Xfinity mobile with a trade in. However, when I received the FedEx tracking number this morning, it is being sent to a completely wrong state! I called right away and the rep opened a ticket [Edited: "Personal Information
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We would be happy to help with your connection concerns, @user_w4dsas. Can you please send us a direct message with your full name and your full address so we can access your account?
Please help
I need a customer service agent to call me, since THERE IS NO WAY TO CONTACT THEM!!!😡😡😡
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I’m not sending you a DM because it’s been proven to be a waste of time. I’ve already spoken to an Xfinity rep about this problem and was assured I’d receive a phone call regarding this issue that never came. I’m not jumping through hoops anymore, ma
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
I didn’t receive any email, only a message on the webpage stating my request was received and that a representative will be in contact.
Arlington VA Property Manager – Exterior Comcast Infrastructure Remediation Request Unanswered
I manage multiple rental properties in Arlington, Virginia. Several weeks ago I submitted a request through the Xfinity Communities/MDU property-management channel requesting a field inspection and remediation of Comcast-owned exterior boxes, coax, splitters and associated cabling. I have received n
Question
user_1tyhot - I understand how important it is to keep your phone number, especially since it's connected to other important accounts. We appreciate the opportunity to help and will do everything we can to make this process as smooth as possible. Ple
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URGENT: My phone number is trapped in my ex's account!
I have an Xfinity Mobile account. In July of this year, I thought I had transferred my old number from my ex's account to my own. However, Tuesday, I discovered that he had deactivated my old number from his account and now I cannot access my number. I cannot make or receive calls or texts. I have h
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