Xfinity Community Forum

Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half

We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c

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Customer Service

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@user_825nzj We apologize for any inconvenience you're having, have you tried clearing the caches and cookies on your device or even uninstalling and reinstalling the Xfinity streaming app while also rebooting your modem?

XfinityOrlandoM

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11 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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@BruceW According to https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html it says "Xfinity will email you once the Yahoo Terms of Service are available for you to accept." Here too. https://www.xfinity.com/support/articles/yahoo-email-migration-

jl747

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11 hours ago

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What if I do not get the email to switch over

Just wondering. What happens if I do not get the email to switch over to yahoo?

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I’ve had XFINITY for 20 yrs and its gotten worse than further other companies move forward i fps game an its ridiculous how bad the experience is …i don’t have any options in my area an tried numerous things to help with this problem any one have any

user_5b7ab4

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11 hours ago

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Latency when gaming

Having latency when gaming for a long time what can we do to fix this

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Yes, as many have stated, this is certainly NOT a user end issue. It has happened before with ONLY Newsmax and it’s happening again only with Newsmax on the Xfinity Stream app. Common sense says that it’s not a user issue but an Xfinity/Newsmax speci

user_825nzj

commented

11 hours ago

to the conversation:

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan

Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the

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same here for a week...

user_ls06v4

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11 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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same problem here for over a week now...

user_ls06v4

commented

11 hours ago

to the conversation:

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U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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K

Unable to cancel my PREPAID NOW StreamSaver

I had the PREPAID NOW Internet and StreamSaver. I switched to the POST-PAID Xfinity Internet and NOW StreamSaver and those services were activated yesterday. I was able to cancel my PREPAID NOW Internet, but I can't cancel the PREPAID NOW StreamSaver. I get the following error message: "This informa

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Customer Service

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Latency when gaming

Having latency when gaming for a long time what can we do to fix this

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Your Home Network

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... What happens if I do not get the email to switch over to yahoo? It isn't clear if they still intend to send the "switch" emails, but they are not needed. You can reach the "switch" page by logging in to https://www.xfinity.com/email. If you don

BruceW

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11 hours ago

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What if I do not get the email to switch over

Just wondering. What happens if I do not get the email to switch over to yahoo?

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Professional Misconduct and Rate Discrepancy

Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate

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Customer Service

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App

App home tab stating i have no activity ,why or how can this occur ? Thank you ,Lisa

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Xfinity App

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user_34j7gh, Hi there! Thanks for reaching out. As someone who depends on my emails for important communication, I can understand the inconvenience caused when I can't log in. I am sorry to learn about this experience. You've come to the right expert

XfinityGabriel

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11 hours ago

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can not log into my e mail

cannot log into my e mail account

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They are insisting a tech come out. Same thing happened in 02/2025 for same issue with Newsmax. Tech came out and said there was nothing he could do with specific channels. Complete waste of more time and when I got my next invoice there

user_fas4d8

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11 hours ago

to the conversation:

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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can not log into my e mail

cannot log into my e mail account

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Email

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Hi user_dim1l7! We appreciate you taking the time to reach out on our Xfinity Forum regarding the Internet being out on your end. I know the importance of having your service up and running, so we apologize for any inconvenience or frustration this i

XfinityAmira

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11 hours ago

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Internet out

Second time in two days

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Still freezing on 12/27/2025 at 10:30 AM EST. This is absolutely ridiculous that Xfinity does not have this fixed yet after supposedly identifying the problem. It is time for Xfinity to own up and spend the money and time to correct this issue

dmtrashman

commented

11 hours ago

to the conversation:

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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Hello, @Turbo66gto. I can definitely check if the Gigabit X10 symmetrical internet service is available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then

XfinityRaul

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11 hours ago

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Xfinity support

Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you

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Xfinity support

Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you

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Customer Service

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