Xfinity Community Forum

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Both have been fully processed. One was still pending this morning and posted while I was trying to get the issue resolved.

user_kbortu

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11 hours ago

to the conversation:

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Duplicate charge

I have been double charged. First I was advised to use the virtual assistant. The virtual assistant advised me to speak with an agent. That agent said they could not help because it’s the prepaid “Now” service. Then they said to expect a call from another agent within 30 minutes who could help. That

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W

Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation

Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min

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Your Home Network

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Have both payments been fully processed or are they as pending transactions through your bank @user_kbortu?

XfinityAldrik

replied

11 hours ago

to the conversation:

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U

Duplicate charge

I have been double charged. First I was advised to use the virtual assistant. The virtual assistant advised me to speak with an agent. That agent said they could not help because it’s the prepaid “Now” service. Then they said to expect a call from another agent within 30 minutes who could help. That

Question

DonS7, please let us know when you have followed the steps above. We will be on standby.

XfinityNatalie

replied

11 hours ago

to the conversation:

comcast.net email account settings password

xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?

Question

Thank you for reaching out to our team about that issue with the Mobile activation. If you are still experiencing that issue we will be happy to look further into that from here for you.

XfinityJohnG

commented

11 hours ago

to the conversation:

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4

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Subject: 4th Line Stuck on "Ready for Setup" After Porting from Verizon (eSIM Glitch)

Hello, I recently transferred a 4-line family plan from Verizon to Xfinity Mobile. Three of the lines moved over perfectly and are fully active. The fourth line is having a strange billing/system glitch. The physical device—an iPhone 12 using an eSIM—is fully functioning on the Xfinity network. It c

Question

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What do I need to do next?

user_zwq5cn

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11 hours ago

to the conversation:

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military unlock

This is an extremely frustrating process! I am an active service member that has been permanently assigned to a station with no Xfinity coverage at Fort Irwin. We frequently get deployed for weeks in “the box” where there is no Xfinity coverage. I read on Xfinity policy that “Xfinity Mobile explicit

Question

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Technical assistance extremely poor today!

Periodically our sets and our cells pick up out of state local channels through individual streaming applications. I have called xfinity several times and the resolution was corrected in about 2 minutes. I have been told repeatedly that the install tech gave us the wrong modem. I have been told they

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Your Home Network

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U

What do I need to do next?

user_zwq5cn

replied

11 hours ago

to the conversation:

0

U

military unlock

This is an extremely frustrating process! I am an active service member that has been permanently assigned to a station with no Xfinity coverage at Fort Irwin. We frequently get deployed for weeks in “the box” where there is no Xfinity coverage. I read on Xfinity policy that “Xfinity Mobile explicit

Question

user_6nezy8 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

commented

11 hours ago

to the conversation:

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Transfer service and customer service lied

Hello my name is [Edited: "Personal Information"] I have had service for over 2 years and was looking to move to Placerville ca. Placerville has difficult service areas so I wanted to confirm that I could transfer service to [Edited: "Personal Information"] because I didn't want to get into another

Question

user_fcw50t thank you for using the Xfinity Community Forums page to reach out. Have you already attempted to connect with the Xfinity assistant for help with updating the password through the app?

XfinityMarcus

commented

11 hours ago

to the conversation:

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Prepaid internet

How can I change the password to my prepaid internet

Question

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want to maybe get streaming keep news channels music some sports regular news cnn channels

if i have bundled package how much can i save getting xfinitry stream

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Xfinity Stream Website

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Hello @user_re58yt, and thank you for reaching out on our Xfinity Community forums with your concerns. I can definitely understand how frustrating it would be to have cameras specifically so you can review what's happening around your home, only to

XfinityCliff

commented

11 hours ago

to the conversation:

0

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No play back

Cameras will not play back 99% of the time I pay way too much for this not to be able to see what my camera is

Question

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I’m billed monthly through the app using my debit card. It automatically comes out every month. I had two payments back to back on the same day billed for the same amount.

user_kbortu

replied

11 hours ago

to the conversation:

0

U

Duplicate charge

I have been double charged. First I was advised to use the virtual assistant. The virtual assistant advised me to speak with an agent. That agent said they could not help because it’s the prepaid “Now” service. Then they said to expect a call from another agent within 30 minutes who could help. That

Question

Hello @user_jvjem4, and thank you for sharing your concerns here on our Xfinity Community forums! I can understand how frustrating it is when you're simply trying to access your Xfinity Mobile billing information and aren't able to get what yo

XfinityCliff

commented

11 hours ago

to the conversation:

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Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?

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WiFi $10 pass

I want to cancel my WiFi pass was just charged and I no longer have any use for it

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Billing

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Thank you for reaching out to our team here with that question about the network upgrades. The Fiber optic lines would be installed from the plant to the node that supplies your service. Normally there is not any changes that need to be made on the e

XfinityJohnG

commented

11 hours ago

to the conversation:

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How will the fiber network upgrade be connected to my house?

I live in an older neighborhood in the Metro Denver area. My house is connected to the cable network via an aerial drop from a utility pole in an alley to a connector on the back of my house. A coax cable runs from the connector to a splitter inside my house. One piece of coax leads from the splitte

Question

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I get the emails from Xfinity Internet. Why don't I get them from xfinity mobile? It's THE same exact email address. Today, 3 different agents from xfinity mobile tried to email me but I never received them? WHY?? Note: This comment was create

user_jvjem4

commented

11 hours ago

to the conversation:

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Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?

Question

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I need my billing statements! Under federal law, telecom companies are required to retain call records and billing data for at least 18 months (under Federal Communications Commission / FCC regulations 47 CFR § 42.6). Please s

user_jvjem4

commented

11 hours ago

to the conversation:

0

U

Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?

Question

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I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you. Note: This comment was creat

user_jvjem4

commented

11 hours ago

to the conversation:

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Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?

Question

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i need my billing statement history. You need to have it as required by law. I cannot access it on this website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Note: This comment was created from a merged conversation originally titled my bil

user_jvjem4

commented

11 hours ago

to the conversation:

0

U

Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?

Question