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Scheduled an appointment to get WiFi gateway and nobody came..
I scheduled an appointment to get a WiFi gateway installed last week and nobody came. I haven’t been able to get into my account because it says my number isn’t linked to an account and that I’m not a customer, despite connecting payment info when scheduling the installation.
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Customer Service
We appreciate you taking the time to connect with us about the issues with your Xfinity Voice service, @Principal1. We're happy to help. To troubleshoot your Xfinity Voice service, follow these steps: 1. Ensure all phones are on the hook and
LAND LINE
I AM NOT GETTING A DIAL TONE.. ALSO MY MODEM IS FEELING VERY WARM. I HAVE RESTARTED THE MODEM SEVERAL TIMES TO NO AVAIL. THIS HAPPENED SEVERAL TIMES EARLIER THIS WEEK AND RESTARTING HELPED = BUT NOT TODAY
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You're blocking all .tech domains. Stop.
1. Don't turn on "features" that disrupt my connection to the internet. Blanket blocking all `.tech` domains is insane. Sure loved working with my company IT debugging this today. 2. Don't require me to use an app to manage my router, let me manage my router by logging into the admin controls at 10.
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Your Home Network
Replace faulty router
I am desperately trying to reach an ACTUAL HUMAN. Router keeps rebooting, impossible to hold video calls much less gaming. Bufferbloat test is a D, meaning data is getting buffered, packets are being lost, and per the text, video conferencing and gaming would not be supported on this connection. I N
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Customer Service
@user_3wxu64, You're very welcome! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Xfinity service representative cut my invisible fence wire
On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs
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user_1kel3z We really do appreciate you reaching out! I would be reaching out as well if my bill was incorrect. Xfinity orders go through an approval process before they are finalized. During this process, the order details, pricing, promotions, equi
Wrong amount
I was promised a set price of 75$ for 5 years. But each month my bill comes in at $80 plus
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No. Everything is the same.
Xfinity Already Linked to Another Peacock Account
I linked my Xfinity Account to my Peacock account a while back, only to find later that my subscription was no longer linked. I went to my account to Activate it. When I landed on the Peacock linking page I attempted to sign in and relink accounts. This is the message that popped up: I use only one
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Ok, thanks, sent message via direct messaging, but was kicked off shortly after message sent, how do I get my response now?
Problem Getting Internet Essentials,
I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work
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Ch 7 Bankruptcy
Where do I send notification that I filed bankruptcy to xfinity.
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Customer Service
Hi user_yhyr7a, thanks for posting and reaching out through the community forums! I'm sorry to hear that your final balance wasn't what you were expecting. Our team can absolutely take a closer look to see what can be done! Please send us a direct me
assistance needed regarding final cancel Xfinity mobile balance, and unnotified plan changes
Hello, I am looking for a corporate agent to help review and dispute my final canceled Xfinity Mobile balance of $42.28. My monthly plan pricing was recently altered without proper notification or warnings. Furthermore, when I requested cancellation at the beginning of September due to this unannoun
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Howdy user_styaao 👋 I know how frustrating it is to deal with a TV popping in and out, especially during a game I’m trying to watch, so I'm sorry you had to experience that in any way. Can you tell us if the issue has cleared up since then, an
Packer Vikings game glitching
Tons of glitching during the game; extremely frustrating. How can we fix this?
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Wrong amount
I was promised a set price of 75$ for 5 years. But each month my bill comes in at $80 plus
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Customer Service
user_wryz2e, These are all the details we have at this time. A network headend is the main hub that receives signals, manages them, and sends TV, internet, and phone services out to customers. Think of it as the central command center that delivers s
Compensation for outage
Compensation should be given for outage last month and also 14 September. Both were an inconvenience for myself as well as others.
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Hey there, @user_nz6lia, thanks for reaching out through Xfinity Forums regarding your billing rate. We would be happy to take a look at your account and go over your billing details. We truly appreciate you choosing Xfinity and want to make sure you
Unreasonable and Without Notification 2.2X Hike in Monthly Internet Charge
Dear Xfinity Customer Relations, I have been an Xfinity customer continuously since 2023. That is three years since I have moved to Boston. I am writing to formally dispute the charges on my September 2026 statement. In September my monthly charge rose from $55.94 to $123.94, an increase of 120%! I
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Third Missed Appointment – Urgent Resolution Required
I am extremely dissatisfied with Xfinity’s service and customer support. This is the third scheduled technician appointment for my internet installation. The first two were canceled without explanation. Today’s appointment was scheduled for September 15 between 1 p.m. and 3 p.m. It is now 5:20 p.m.,
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Customer Service
Support
Hello, I have an active payment arrangement due on October 1st for my account ending in 3331. However, my account has an active Executive Customer Relations (ECR) restriction flag for 'unsupported credits.' Frontline phone agents cannot help me, and the agent I spoke with did not understand how to p
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Your Home Network
I'm sorry to hear your equipment isn't working, @user_sm0h4i . Are you referring to your Xfinity Home equipment (such as cameras, sensors, touchscreen, or security system), or are you having issues with your TV box or internet equipment? Please let m
XfinityRichard
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Home equipment
My home equipment is not working
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