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Apartment Switching to Bulk Plan
I haven't been able to get as much clarity as I'd like from my apartment management so I am asking here. They are switching to a bulk MDU internet plan (currently units are responsible for having our own internet) and I want to know what the ramifications are. Would I be able to keep my own subscrip
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
I have moved out of my apartment and I need to stop services there. Please let me know what I need to do. Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help
I’m trying to get a hold of Xfinity For a week nowto tell them what the issue is here, there was a tree that fell and knocked down the wires from around the electrical box So the wires are just laying on the ground in my backyard,I keep putting In work requests saying that The wires are down But it’
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user_keoear - Hello! Thank you for choosing Xfinity and for reaching out to us for help understanding your billing charges. I completely understand your concern. No one enjoys seeing their bill increase, and I'd be asking questions too. Your Xfinity
my plan has been automatically changed from $25/m with 400mb to $84 with 200mb
my previous package was $25/m with the speed of 400mb/s. Now I found my plan has been changed to a $84/m one and with a $10 services I had never not subscribed (xumo stream). I did not receive any notice and now this is the lowest fee I have to pay if I still want to use the Xfinity internet plan. I
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet too expensive
My bill is too expensive and I see other internet providers advertising faster speeds at considerably lower monthly rates. Windstream is offering a 1 gig plan for $29.99 with my ATT wireless discount of $20 and offer a $300 gift card if I switch from Xfinity. I'd like to be able to direct message an
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UniFi does not expose that information or make them accessible via direct IP connection to the UCI (UniFi Cable Internet).
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
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can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
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Xfinity Stream Website
Thank you for the quick reply and for checking. To clarify the main concern: I am most focused on the Internet price. The retention representative specifically offered to lower my Internet to $25 per month because I was planning to switch to Verizon.
Retention offer not honored after porting
Hello Xfinity Support team, I recently received a retention offer after I started the process to cancel my services. The retention representative offered me the following: Internet service reduced to $25 per month (5 years guarantee price ) Ability to port my existing lines from Verizon to Xfinity T
Question
Hello @user_271scr I completely understand wanting to know the changes to your internet account. I can say that all bulk plans are different so until it is put in place, I wouldn't be able to give you much detail. However, I can look into your accoun
Apartment Switching to Bulk Plan
I haven't been able to get as much clarity as I'd like from my apartment management so I am asking here. They are switching to a bulk MDU internet plan (currently units are responsible for having our own internet) and I want to know what the ramifications are. Would I be able to keep my own subscrip
Question
Thanks for the update Demetrius. We prefer to watch shows on the TV instead of the computer as it's more comfortable to be on the couch vs an office chair. We do have a laptop, I will try an hdmi hookup to the tv to see if I can get it that wa
paramount plus
I signed up for Paramount Plus a few weeks ago. It doesn't work properly on the X1 box - lots of extended lagging, random pausing, can't fast forward or rewind. Called 3 times (over an hour each call, some closer to 2 hours) and finally got a rep who did a 'self heal'. The end of the process generat
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Internet keeps dropping - modem stats
My internet keeps dropping and I checked my modem's logs and I get these same two errors repeatedly. Nothing has changed with my setup recently and we don't have any splitters. "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=Edited: "Personal Information”;CMTS-MAC=Edited: "Personal Inform
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
my plan has been automatically changed from $25/m with 400mb to $84 with 200mb
my previous package was $25/m with the speed of 400mb/s. Now I found my plan has been changed to a $84/m one and with a $10 services I had never not subscribed (xumo stream). I did not receive any notice and now this is the lowest fee I have to pay if I still want to use the Xfinity internet plan. I
Question
Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*. https://www.xfinity.com/support/articles/returning-y
Ethernet ports
All 4 of the Ethernet ports in my modem stopped working suddenly, I tried resetting the router and changing the ethernet cable multiple times and it still doesn’t work.
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@user_ayypod Thank you for taking the time to reach out, I understand your internet is not coming up, can you tell me if you've tried troubleshooting through our Xfinity App? is the modem installed in the original outlet? any blinking lights?
I need a new router shipped to me.
My internet is not coming up despite troubleshooting. My router is very hot to the touch
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Long-time Platinum customer looking for loyalty Internet upgrade offer before switching to AT&T Fiber
Hello, I am hoping someone from the Xfinity team can review my account before I make the difficult decision to switch providers. I have been a Xfinity Internet customer since June 2021, I am currently a Platinum member in Xfinity Rewards, I use AutoPay, and I have always been happy with the reliabil
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Hello @user_2407df, thank you for reaching out to us on our community forum! I understand how important it is to have internet at home especially for work. I would love to take a look at the account to see what is going on. Please send us a direct m
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Internet Disruptionj
For over two months I have been begging for service, our internet is in and out of service all day its impossible to work with. I work remote and my husban is a stock trader, we need the internet.. WFT is on with your company, why won't you fix it?
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