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Transfer internet bill
I am moving but my ex will still be at the current address where I have internet. Can we change the billing info to her name and address or do I need to cancel it and she must call and get it hooked up again?
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Billing
Hello @dsmart1, and thank you for reaching out here on our Xfinity Community forums. We understand how frustrating it would be to get pulled out of a recording several times while you’re trying to watch it, and we’d be happy to help narro
Why am I constantly logged out while watching dvr streaming on my laptop?
I was watching an hour long recording, and was logged out in the middle of scenes three times. This was after I watched another show with one interruption. This is very frustrating!
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how do i find phone call made on mobile number
Looking to get phone logs of individual calls made from a mobile phone on my account?
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Network
I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?
I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?
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Billing
If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
User name
I cannot log into my internet because my user name has been changed, I cannot set up my printer or other tv because my username and password doesn't match
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Creating Pathways from Router
I've got a Chamberlain WiFi garage door opener - which must initially be paired to a network operating at 2.4 Ghz - that's not seeing my network. I've been told Xfinity routers typically connect at 5.0 Ghz, to maximize speed. I'm trying to log into 10.0.0.1, but the site will not accept the same use
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Your Home Network
user_904ke7 Hi there. Thank you so much for reaching out. I'll be happy to assist. Have you been invited to upgrade to yahoo email?
Help getting to my email (Edited)
Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]
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The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.
upgraded Internet to 2G plan but not getting it
Last week I upgraded from the 1.1Gb/20mb plan to the 2Gb/250Mb plan. I am still getting the 1.1Gb speeds. I rebooted the router several times.
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Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
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Billing
Concern moved here to the E-mail help section for assistance.
Unable to sign in to my email
why can't I sign to my xfinity e-mail account [Title Edited: "Personal Information”]
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EXTENDER INTERNET SOURCE
I purchased a wi-fi extender for an area that needs the boost. I plugged an ethernet cord into the device and have two questions regarding this; 1) Does the Wi-Fi extender utilize the ethernet connection as the source of it's internet? 2) Does the dual ethernet connection on the bottom of the device
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Your Home Network
alisha123456 thank you for using the Xfinity Community Forum to reach out today. I’m sorry this has remained unresolved for a month, especially since you returned the iPhone in person on 9/24 and have documentation of that return. I also und
Xfinity Mobile: $405.67 refund withheld one month after confirmed in-store device return
On 9/21/26 I received a new iPhone 18 (IMEI ending 8980) from Xfinity Mobile and began a return within the 14-day window to instead buy an unlocked phone. Xfinity could not issue a shipping label because the device was tied to an upgrade on my existing line. A rep created a temporary line, moved the
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upgraded Internet to 2G plan but not getting it
Last week I upgraded from the 1.1Gb/20mb plan to the 2Gb/250Mb plan. I am still getting the 1.1Gb speeds. I rebooted the router several times.
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Customer Service
Am I being double billed?
I live in a condominium association who recently made a new deal with Xfinity and i already pay for a high speed modem/router. How do I find out if and what im supposed to be getting?
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Billing

I have the $1.00 movie rental for a movie $5.99 or less, can I apply it towards a 5.00 movie purchase? And still be only charged $1.00?
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I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?
I have the $1.00 movie rental, can I apply it towards a 5.00 movie purchase? Ans still be only charged $1.00?
Question