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Thanks for the shoutout! We love hearing that our team made a positive impact. We’ll make sure they see your message. Thanks for being an Xfinity member.
Best Customer Service Experience from Jonah!
I know these forums are oftentimes filled with negative customer experiences but I just had the best customer service interaction and felt the need to share. I spoke with Jonah and she was able to help me determine that the outages I was experiencing weren’t just isolated (impacting only my service)
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can you cancel my internet service? I’m moving out.
Can you cancel my internet service? I’m moving out.
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Hello user_j6hcbg, Thank you for taking the time to create a post and to reach out to our team here on our Xfinity Forums. I'm very sorry to read of the ongoing trouble you have had with contacting our teams to receive the trade in credit
Failure to Honor Trade-In Agreement and Promised Account Credits
Dear Xfinity Customer Relations, I am writing to formally express my extreme dissatisfaction with the way Xfinity has handled my trade-in transaction and the failure to honor the account credits that were promised to me. I turned in my trade-in device with the understanding that I would receive cred
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Need Agent Assistance
Need assistance from an agent regarding account/service issue
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Customer Service
ESPN+
ESPN+ I pay extra for the streaming network. I’m having trouble getting some of the games I want to see
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On Demand
We truly appreciate you taking the time to leave this compliment. Our teammates work hard to deliver great service, and your feedback means a lot. Thanks for choosing Xfinity.
10/10 Service from Leonard at the Christiana Mall Store!
I’d like to recognize Leonard, a Sales Consultant at the Xfinity Store in the Christiana Mall in Delaware, for providing 10 out of 10 service. He helped me get my Xumo stream box sorted out and walked me through signing up for Xfinity Mobile.After struggling to get things resolved over the phone, I
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Hello @user_i3nnqy, thank you for reaching out to us at the Xfinity Forum. I am more than happy to look into your question, you have reached the right person! In select areas Xfinity offers senior, disability, or economically disadvantaged d
Senior citizen discount
Hi I'm a senior citizen, my bill is $138.67 a month, do you offer a senior discount, I'm 84 years old. Thank you. [Edited: "Personal Information"] account # [Edited: "Personal Information"]
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November invoice
My November invoice is $10 higher than last month's. It appears that the $10 discount for AutoPay and paperless billing has been removed; however, I haven't changed any of my settings since last month. Could you please explain why my bill has increased?
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Billing
Okay. The message should have sent.
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
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How can I ensure my Wi-Fi network is on a compatible 2.4 GHz band? - Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Your router model will help in understanding what Wi-Fi bands are available by default. If you are unaw
kidde wifi compatibility
do i have to set my wifi to 2.4 ghz only in order to use kidde smart smoke detectors
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Lines and pole
The comcast lines that feed my home come from a pole that is in the middle of my yard. About 8 years ago the state widen a road and added a pole outside of my yard. The power company moved their lines from the old pole to the new one but Comcast never did. I would like the my Comcast line run from t
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Customer Service
I appreciate you clarifying that. Rest assured, you've reached the right place. I'll need to review it on our end. For the privacy and security of your account, we'll need to move to private chat. To do so, can you please send our team a direct mess
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
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I am having the same issue after an update on LG tv.
Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
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Thanks for verifying that, @user_qmd0i1. I'm not sure if that particular error message is a problem with the app or card, but we can report this to our partners on the rewards team to see if they can help us to clear it up. Please send a direct
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
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Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. https://xfinity.com/returns Txt help or stop Msg&DataRatesMayApply I don’t have anything unused equipment.
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
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Hi @user_izbq2b. Thank you for choosing the Xfinity Community Forums to address your Xfinity equipment. You mentioned that you're still using the Xfinity modem, but we'd like to know more about the nature of the issue. Are you getting communicat
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
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No I haven’t been using a vpn.
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
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Thank you for sharing your positive experience with Vlad. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Vlad and their leadership. We always want you to have the best experience
Great technician service
Vlad had just installed my modem and also found my reasons to my no internet connection problems immediately and and secure with clear understanding and explanation what he did and made sure everything was great and he is such a kind man. 11/03/2026
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Hello, @user_739bay To receive the $10 autopay/paperless billing discount it must come from a bank account withdrawal. I would also check page 3 of your prior month's bill statement to see if it has a notification of expiring discounts that might not
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November invoice
My November invoice is $10 higher than last month's. It appears that the $10 discount for AutoPay and paperless billing has been removed; however, I haven't changed any of my settings since last month. Could you please explain why my bill has increased?
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