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@user_1gqouh Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Xb10
I was wondering if the xb10 was available at [Edited: "Personal Information"]. I have the 1.2gb speed.
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Customer Service
@user_0bnij8 Thank you again for reaching out to us here on Xfinity Forums. Glad we could get you the credit for those days without service. We're available 7 days a week for Xfinity Forums support between 6 am - 1 am ET
Service out for over 4 days with no updates
Our service has been out since Monday February 23, 2026. It is now Friday. We cannot get any updates beyond "we are aware of an outage" and "service e will be restored as soon as possible". We cannot speak to a person to fet any sort of idea how long we can expect to be without phone, cable or inter
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@EG Thank you for moving this over for us to help!
Router not shipped
I scheduled my delivery date for my wifi router to come in on 2/28/26, and need WiFi asap in my new apartment due to work. I have received a tracking number, but the package has not even been shipped yet, and it is a day late. How can I go about this to ensure I can have a router soon?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Router not shipped
I scheduled my delivery date for my wifi router to come in on 2/28/26, and need WiFi asap in my new apartment due to work. I have received a tracking number, but the package has not even been shipped yet, and it is a day late. How can I go about this to ensure I can have a router soon?
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@WorksOnMyMachine, please keep in mind that you are currently speaking on the public forum. You'll want to wait until we invite you to send us a direct message before sharing personal information that should only be shared with us via direct message.
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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user_rae27 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Xfinity will not let me into my current address account
Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account.
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Or maybe I can't send it privately. Account number: [Edited: Personal Information]
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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Hi Thomas, thanks for jumping in! The appointment was Friday afternoon (Feb 27). I wanted to share an update from that visit because the technician uncovered something important on the pole that may be related to the upstream issues I’ve been reporti
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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No problem! The simplest way to preserve your Comcast folder structure while keeping your @comcast.net address is to accept the official, automated migration to Yahoo Mail when prompted by Xfinity. This process automatically transfers your existing m
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thank you for the information. I would also like this to be confirmed by an Official Xfinity Employee.
Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee
I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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xfinity support
I cancelled my service. I would like Comcast to remove the service line from the telephone pole to my house
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