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will_ray Good morning! Thank you for reaching out to our Xfinity Forums Team. May I ask at what point you are being asked for a credit card? Where you asked that after following the link to migrate your email?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Refund Card Expired
I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.
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Customer Service
digitalking We appreciate you sharing your experience. We are always looking for ways to improve our customers experience with our products, services, and support channels. I would love to help turn this experience around, and address the concerns yo
Where do I file complaint about the call center?
I was unable to hear the person with all the people yelling in the background, then there was a very delayed echo so I could hear my own voice and couldn't hear their response.
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Urgent refund issue
Dear Xfinity Mobile, I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59. It has now been two weeks, and I have not received my refund. After multiple
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Billing
Concern moved here to the Customer Service help section.
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Overhead line to another building
I have a separate building on my property and would like to extend my service frim the house to that building
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
When will Xfinity come to our area?
We would like to use Xfinity, however they're not in our part of Kentucky, Ashland. We are a few minutes' drive from both OH and WV, and in those few minutes, Xfinity can be used. Why is KY so scarce of when it comes to Xfinity? We have Kinetic advertising and door knocking HEAVILY in our area, but
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Accepted Solution
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cable to house never buried
2 guys came out to bury the cable to my new construction home. However, they left one section unburied. I cannot figure out how to report this.
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KA9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change of Address
We are moving but our new address says it is unavailable. We really want to keep xfinity. Is there any way around this?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
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user_gd4y6y Thanks for reaching out to us here. We were able to connect with you privately and get everything resolved, including applying the appropriate credit to your account. Since all concerns have been addressed and you’re all set, we&rsq
Bill start date
Hi, I opened an xifintiy account and went to the store to pick up the starter kit. But I didn't got a chance to set things up nor activate the wifi. Am I already getting charged or does charge begin after activation?
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But I have to log in to be able to post here so clearly the system knows what my account is otherwise I wouldn't have to log in.... Xfinity would be well served to get rid of all of their technological customer service options and just have someone
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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Accepted Solution
cable to house never buried
2 guys came out to bury the cable to my new construction home. However, they left one section unburied. I cannot figure out how to report this.
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Customer Service
never received return kit
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Hello, @user_ta8h27 does that second building have its own USPS address? I ask because this would be needed to set up service there.
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Overhead line to another building
I have a separate building on my property and would like to extend my service frim the house to that building
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