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Great, thanks. I have sent the direct message.
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
Question
Absolutely @user_59pq7z! To better assist with getting your spouse added to the "Attention" line on your bill, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Mess
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
Question
Thank you for these detailed instructions, but they didn't work. I continue to get error messages ranging from "incorrect password" to "Comcast isn't available" (not direct quotes). And, as before, even after getting the errors, the issue corrects it
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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@XfinityAbel Thank you for your explanation regarding the promotional credits. I understand that I may no longer be eligible for the $400 promotional discount because I transferred my service before completing the promotional period. However, my qu
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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Yes adding an "Attention" line should be sufficient. Can you please help me with that?
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
Question
@user_x0a29y We're sorry to hear you are still missing your Xfinity services. There may be additional work involved in restoring your services. Once a time/date has been provided by our service team the updates will reflect this. If you've re
Outage AGAIN
All of my services have been out for just about 10 hours and no updates have been provided. Estimated time of restoration has been ASAP since this morning. What is the problem and when will it be fixed?
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Peacock activation
I signed up for the free Peacock premium subscription today. I was able to activate it on my phone but in the streaming app it is asking for payment to watch. How can I activate it for tv viewing?
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Xfinity Stream Website
I now have access to Peacock, with the help of Xfinity Customer Service. My account was not properly set up, but is now. The ticket regarding the situation is now closed. Many thanks to several Xfinity representatives for their help!
Diamond Member--Can't get Peacock activated
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor
Question
Thank you for the extra information. I will look into this for you, but to do that, I will need some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and
Charged serval months after cancellation
It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c
Question
Good day user_o0psyk, and thank you for reaching out! We appreciate you taking advantage of our NOW Wi-Fi pass options, so we're happy to help in any way we can 👍 To cancel the NOW Wi-Fi Pass, you will need to use the link provided in the p
NOW WiFi Pass portal shows 'Something went wrong' error, cannot cancel.
Hi, I need to cancel/unsubscribe from my Xfinity NOW WiFi Pass and turn off auto-renewal. I've tried to do this myself through the NOW Portal (xfinity.com/now), but every time I try to log in or access my subscription, the page only shows a "Something went wrong" error and I cannot view or manage th
Question
Good afternoon @user_59pq7z, and thank you for reaching out on our Community Forums. We appreciate it. While Xfinity does not support adding a second name to your billing statement as we can only have one account holder listed, you do have a
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
Question
There was a mobile line, but I had cancelled it and sent back everything. The real kicker is last month when I called, I confirmed it with them 3 separate times between two different people that I would NOT be charged again. This confirmed over and o
Charged serval months after cancellation
It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c
Question
Outage AGAIN
All of my services have been out for just about 10 hours and no updates have been provided. Estimated time of restoration has been ASAP since this morning. What is the problem and when will it be fixed?
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Customer Service
VoIP customer service
VoIP team had 74 days to switch over my phone and they still haven’t done it. I canceled my subscription to Frontier two weeks ago and now they want me to renew my subscription with Frontier so they can import my phone number. Very disappointed in their customer service.
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Home Phone Features
I am experiencing the same, did you find a solution to this issue?
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
Question
Hello @user_12tv4n thank you for taking the time to reach out to us. Some phones are not compatible with the app. I have attached an article that does explain what phones are compatible with the app.Xfinity app
xfinity app no longer works
I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s
Question
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
Question
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Billing
@XfinityChelseaB wrote: "... How to: Direct Message Within The Forum." Perhaps the poster meant to post the link to that How-To: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514&nb
BruceW
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Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????
Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????
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