Xfinity Community Forum

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and support refuses to fix

user_7mgy20

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Thanks for posting on our Community Forums, user_ksa3r0. I'm sorry to hear about the recordings not deleting on the app. I'd like to help troubleshoot. What happens when you try to delete the recordings? Are you getting an error message? Is this happ

XfinityDilary

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1 day ago

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4

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Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

Question

Same problem. Has been for a couple of years. If I immediately exit out of the recording I can sometimes resume where I left off, but that's been a recent improvement. Hate the idiotic 'unplug for a minute' or 'reboot' suggestions. And

tnkool

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1 day ago

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DVR I click forward but it will jump to the beginning of the recording?!

DVR: I click forward but it will jump to the beginning of the recording?! There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead

Question

@user_xp160j I'm so sorry this happened. I'll need to get a ticket opened for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from you. To start a Direct Message: Click "Sign in" if n

XfinityLinda

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1 day ago

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Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

Question

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@Again I was expecting and iPad it was pink the student one I believe ? The 11th generation. I was so excited for my iPad

user_xp160j

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1 day ago

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Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

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@XfinityLinda yes I got a case number with them and I also made ad a police report. I really needed that iPad for school. Are you guys able for me to pick up the iPad? I don’t want nothing mail anymore . I’m just very disappointed

user_xp160j

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1 day ago

to the conversation:

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U

Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

Question

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I’m having the same issue. They won’t delete.

user_5d9db4

commented

1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

@user_xp160j My package got stolen today . It said it got delivered and signed by someone with initials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign. What were you expecting?

Again

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1 day ago

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1

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Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

Question

Oh, no! Sorry to hear about the package, @user_xp160j. We're happy to help. Did you get this reported with the carrier? Otherwise, we recommend doing this now. What equipment were you expecting to get?

XfinityLinda

commented

1 day ago

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2

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Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

Question

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Keeps asking for IMAP password even after I’ve entered the correct password

On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.

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Email

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@AndyJB @user_2cbdc3 So, Are you saying it is not free? $5.00 a month is. $60.00 a year. Basic Yahoo! Mail is free, which is what we're getting on the transfer. Premium Yahoo! Mail is $5.00 a month.

Again

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1 day ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

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Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.

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Customer Service

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@user_0d3c18 @user_0d3c18 I'm not sure which settings you mean. There are many. The basics are: Incoming: pop3.comcast.net using Port 995 Security: SSL/TLS Authentication: Normal password Outgoing: smtp.comcast.net using Port 465 Security: SSL/TL

Again

replied

1 day ago

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Comcast Xfinity Email does not work over Quantum Fiber

I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and

Question

@user_cnrnf5 I’m not receiving emails all of a sudden. Are you using a third party email app? If so, are you getting any error messages, and if so, what are they? And if you're using a third party email app, have you tried

Again

commented

1 day ago

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Not receiving emails

I’m not receiving emails all of a sudden.

Question

@Anon186741 The problem is still occurring. I have checked to ensure on the IMAP protocol correct port (993) is still showing and the correct server (smtp@comcast.net)has not changed. I have deleted the email account twice and reconnected twice. Ho

Again

replied

1 day ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

Question

user_7fjpzg, thanks for trusting in us allowing us to provide help with your account closer! We will miss you, and as always, thank you for being the best part of Xfinity!

XfinityQue

commented

1 day ago

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Closing my account

Hi I thought I closed my account with a service agent last month but I see I’m still being charged. I moved out of my apartment and returned the internet box, and left the country. I no longer need services.

Question

@user_4ozudl trying to get connected to my Comcast e-mails I made a post directly above yours that gives the URL for webmail. Reading before posting is always helpful. https://connect.xfinity.com/appsuite

Again

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1 day ago

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Where’s my Comcast’s email

Where do I find my Comcast’s email

Question

I will be pretty upset myself if my service of 10 years was cancelled, but if you allow me to I believe I can turn this horror story around for you @user_96fmot

XfinityDuron

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1 day ago

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Horrible customer service

I am moving states and wanted to move my service I’ve had since 2015. For two hours I was passed around from person to person ( who sounded like robots) finally I got one person who said I absolutely had to upgrade to move and upgraded me without asking for my approval. 3 hours in I just ended up ca

Question

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No. You guys lost my business. Horrible service I will never use you guys again. And I will tell my entire family to stop using you guys as well.

user_96fmot

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1 day ago

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Horrible customer service

I am moving states and wanted to move my service I’ve had since 2015. For two hours I was passed around from person to person ( who sounded like robots) finally I got one person who said I absolutely had to upgrade to move and upgraded me without asking for my approval. 3 hours in I just ended up ca

Question

Hello @user_96fmot, I will be more than happy to help you with this issue. To begin, would you mind sending me your name and the address to your account in a Direct message?

XfinityDuron

commented

1 day ago

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2

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Horrible customer service

I am moving states and wanted to move my service I’ve had since 2015. For two hours I was passed around from person to person ( who sounded like robots) finally I got one person who said I absolutely had to upgrade to move and upgraded me without asking for my approval. 3 hours in I just ended up ca

Question