Xfinity Community Forum

Good afternoon @user_6vl0tl, and happy Friday! We're sorry to hear that you are experiencing issues with your DVR recordings as well and assure you that you've reached the right team to help. How long has this issue been occurring? Is it happening to

XfinityAlyssaA

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12 hours ago

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Deleted scheduled recordings keep coming back

I set our DVR to record all Olympics shows as a series, with the idea that I would delet the ones that we don't want to batch. The recordings for channels PRIS1 and PRIS2 keep coming back after I delete them, no matter how many times I delete them. (The other channels are working correctly.) What

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Yes, comcast did something and the suddenly worked again.

WD19

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12 hours ago

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Temporarily Blacklisted IP address

My two comcast accounts now return this. What did Comcast do to cause this problem and when will you fix it? This started last weekend with one account and has spread to the other one. No, I am not going to spend hours trying to fix a Comcast problem.

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U

That is who I have reached out to several times that has brought me to this point. The last time I spoke with customer service in this fashion they provided me with a PIN so that I could port release the number on the mobile phone that Xfinity discon

user_ojcqkw

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12 hours ago

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U

Why is the customer service so bad?

Why is it so hard for Xfinity to port a home number from another company to a phone on my plan? I have contacted customer service multiple times over the past month to get my elderly mother's home phone number ported to a phone she uses on my account. After roughly 4 days from the initial request, h

Question

user_c3c33d We apologize for any miscommunication however, February 7, 2024 was the final day for customers to enroll in the ACP program (new enrollments). Here is a timeline of the ACP FAQs for more details: https://www.xfinity.com/support/articles/

XfinityEva

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12 hours ago

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Transfer acp/lifeline

I give my permission to transfer my lifeline credit from Whoop to Xfinity. [Edited - Personal Details]

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This link https://www.xfinity.com/support/articles/changing-or-resetting-your-password Has great information on how to reset your password. If you are the Primary user on the account and you don't have a mobile phone number or a personal (non-Comcas

XfinityOrlandoM

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12 hours ago

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J

Account Recovery for Deceased Account Holder

My dad was the primary account holder for our family comcast email and has passed away. The recovery email associated with the account is his personal email that I can’t access and the phone number associated with the account has been disconnected since his passing. Can someone assist me with loggin

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U

If that's the case then why do your chat reps repeat over and over that the acp program ended on February 7th despite explaining that I was already enrolled in the acp for years? Your chat and phone support have been perpetuating this [Edit: Inflamma

user_c3c33d

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12 hours ago

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U

Transfer acp/lifeline

I give my permission to transfer my lifeline credit from Whoop to Xfinity. [Edited - Personal Details]

Question

Please send us a Dm, and we can work on this to make sure this all addressed. We are looking forward to hearing from you.

XfinityJorge

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12 hours ago

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U

need technician visit to repair cut cord

we live in towson md and need a technician to come out to repair our cord that was cut. having a hard time getting through on phone and chat features. please assist asap.

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toni1145 - Welcome to the Xfinity Forums! In Xfinity Email, click the Gear icon on the top right of the navigation bar and click Email Settings. Under Mail, click Auto Reply. Check the box to turn on Auto Reply and enter the message you want. The set

XfinityThomasA

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12 hours ago

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auto reply emails

Where do i start and can I auto reply emails with attachments.

Question

Hey there, user_i5lzlr, thanks for reaching out through Xfinity Forums regarding the issue with your remote control. Here is a link with the details on how to pair your remote, https://www.xfinity.com/support/remotes. Let us know if you have any addi

XfinityJeniece

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12 hours ago

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U

Pairing remote

Pair xr2 remote with tv to control power and volume

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U

Pairing remote

Pair xr2 remote with tv to control power and volume

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Customer Service

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The account is still active. Although I know the password I just can’t log in because it does the two-step verification, and the only options for verification are inaccessible.

jqyquel7

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12 hours ago

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J

Account Recovery for Deceased Account Holder

My dad was the primary account holder for our family comcast email and has passed away. The recovery email associated with the account is his personal email that I can’t access and the phone number associated with the account has been disconnected since his passing. Can someone assist me with loggin

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Hello knn18. Please reach out to our CSA team. The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond

XfinityWilliam

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12 hours ago

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K

Phishing email - Data compromised ?

I received a phishing mail on my billing date to my comcast registered email stating my autopayment did not go through and my card was declined and requesting me to pay the bill using the link specified in the email. Seems personnel data is compromised.

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@jqyquel7 Thanks for reaching out, my condolences go out to you and your family. Is the account still active or is the acount been disconnected and you just need access to the e-mail?

XfinityOrlandoM

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12 hours ago

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J

Account Recovery for Deceased Account Holder

My dad was the primary account holder for our family comcast email and has passed away. The recovery email associated with the account is his personal email that I can’t access and the phone number associated with the account has been disconnected since his passing. Can someone assist me with loggin

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We already went through these steps and are using the messenger but are still struggling to just make a technician appointment. Can you please just schedule this for us? You should already have my account info as I am signed in using my email.

user_01s1md

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12 hours ago

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U

need technician visit to repair cut cord

we live in towson md and need a technician to come out to repair our cord that was cut. having a hard time getting through on phone and chat features. please assist asap.

Question

J

Account Recovery for Deceased Account Holder

My dad was the primary account holder for our family comcast email and has passed away. The recovery email associated with the account is his personal email that I can’t access and the phone number associated with the account has been disconnected since his passing. Can someone assist me with loggin

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Sign-In and Account Management

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Thank you so much for taking the time to reach out to Xfinity Support @user_01s1md! We are so glad to hear from you and happy to help in any way that we can. No worries! You have reached out to the right team to get things squared away.&

XfinityArmand

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12 hours ago

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U

need technician visit to repair cut cord

we live in towson md and need a technician to come out to repair our cord that was cut. having a hard time getting through on phone and chat features. please assist asap.

Question

Hey user_7uwcy9, thanks for reaching out to Xfinity Support on our forums. I certainly check to see what is going on with the credit. When you get a chance, can you send us a direct message? To send a direct message: Click "Sign In" if necessary • Cl

XfinityNicolas

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12 hours ago

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Update auto pymt amt

I am being charged $59 on my auto pay. I have a $9 credit but you keep trying to auto pay $59 anyway. Pls fix it

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Update auto pymt amt

I am being charged $59 on my auto pay. I have a $9 credit but you keep trying to auto pay $59 anyway. Pls fix it

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Customer Service

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Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity ema

MacBulldog

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12 hours ago

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U

comcast email not working on iphone mail app

Ever since I was required to change my password for my comcast email I am having trouble using the mail app on my iphone. I keep getting the message that "The user name or password for "my email account name" is incorrect." I already have third party access checked in the security section of my emai

Question

Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity ema

MacBulldog

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12 hours ago

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U

comcast email not working on iphone mail app

Ever since I was required to change my password for my comcast email I am having trouble using the mail app on my iphone. I keep getting the message that "The user name or password for "my email account name" is incorrect." I already have third party access checked in the security section of my emai

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