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Okay, thank you for that information. We can take a look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Dire
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question
Nothing shows up on the screen
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question
Nothing shows up on the screen
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question
user_ucg1wd Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Internet disconnected
Internet disconnected because it says I have a past due balance of $0. Can’t get in touch w live agent
Question
user_i7erv4 Is there an error message or code appearing on the TV screen? Did you have any issues with the modem installation, or try using the Xfinity app to set up the equipment?
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question
@ReKLiS @XfinityJeniece Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet disconnected
Internet disconnected because it says I have a past due balance of $0. Can’t get in touch w live agent
Question
I need to know where is my credit
I have an account that i need to know where is my credit
Question
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Plan
Thank you. Please help.
Cancel my internet
Cancel service. I have tried various ways to cancel and none of them are working.
Question
Hey there, @user_9zo7v8, thanks for reaching out through Xfinity Forums regarding your internet services. We are sad to lose you as a customer. We can help with disconnecting your account. Can you please send us a Direct Message with your full name a
Cancel my internet
Cancel service. I have tried various ways to cancel and none of them are working.
Question
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question
•
Customer Service
Hello,Thank you for getting back. I have sent a Direct Message, looking forward to your response and resolution on this.
Deceptive $200 Gift Card with Xfinity mobile
I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d
Question
For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the
Wifi Keeps Going Out
So, I just recently switched to Xfinity because I moved into their service area. All was well and good for about a month until for the past week my wifi has been going out at least once a day. If I try to get help, they (a robot) tells me to reset it. Resetting it helps but it doesn’t help it not go
Question
Trying to post again without the screenshots on last nights post as post said "private" in purple letters - no idea why. And update - as of this morning, seeing T4 and T3 errors being logged just about every minute. When it is up I am seeing under 5
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
Question
Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"
I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48
Question
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Devices
I reposted to the direct message forum too.
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my internet
Cancel service. I have tried various ways to cancel and none of them are working.
Question
I had to get my kids up for school, but the support rep was looking into previous tickets. Regardless, the issue is still an issue and needs to be addressed.
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun
Question
Hey there, @user_xrnoq8, thanks for reaching out through Xfinity Forums regarding your new line concern. We would be happy to follow up on this issue to get someone out to resolve this issue. We do not want to lose you as a customer. Can you please s
A new line is needed in my home. Still waiting on information.
5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th
Question
Modem set up fine. Did not go through the app. Just followed instructions with the equipment
user_i7erv4
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16 hours ago
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We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
Question