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user_ee8b10 Thank you for letting me know. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
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Thanks again. While I see many listed benefits upon loggin in with my primary Xfinity ID, I do not see a new Peacock benefit. I do see an old one marked "Claimed". (I assume this is an old one that I claimed five or six years ago for six
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
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@user_yjktud thank you for reaching out on our community forum! We have taken feedback on the reports of this issue and our back end team is working on a resolution.
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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We've had the same issue, new email that hasn't had any interaction with either service. Xfinity website will not show a purple "Activate" button for Disney Plus, Hulu, or Apple TV. Netflix sent an email to set up the service almost immediately, and
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@XfinitySean yes, it was on both TV and phone streaming apps. I was in process of changing from a 20 plan to a 300 plan. For some reason the switch of plans was taking longer than it should. The setting couldn't make up its mind. I think it is set c
dvr limit keeps changing from 20 to 300 back and forth
My streaming app DVR limit keeps changing from 300 to 20 to 300 back and forth before my eyes. Should stay at 300.
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user_ee8b10 I apologize it looks like we started offering Platinum members the reward at the end of February. Most commonly, the error you are running into is due to the incorrect Xfinity ID being used to log in to redeem the offers. You would
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
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Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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Your Home Network
Just sent it! Thank you!
Lost rewards after a move?
Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?
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Hello @user_zklr6b as of right now we do not have any updates yet.
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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@user_ue1iwe, Gotcha! I will need to pull up your account to look into this more and see about transferring your tenure to the new account. If you could send our team a direct message with your full name, the name listed on the account (if different)
Lost rewards after a move?
Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?
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Thanks for your response. I recently received an email from Xfinity, inviting me to activate this perk for my membership level.
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
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Need a technician
Cable line has been cut by our neighbor we have no internet and need a technician as soon as possible
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Customer Service
I believe it was a cancel and restart? It would not let me transfer service online, but a tech came out today and said that all my router settings had rolled over so not 100% sure.
Lost rewards after a move?
Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?
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user_ee8b10 Thank you so much for stopping by to activate Peacock. The steps you provided are for customers who have Peacock included with the internet speed promotion or for Diamond status members. As a Platinum member, that offer would not be avail
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
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user_y4xo27, hello there and thanks for reaching out. That's an amazing to perk to have. I would be reaching out for the same! I'd be happy to take a look into this for you. To move forward with your concern, please send us a direct message with your
Does my bundle qualify for Disney Plus
I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?
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Does my bundle qualify for Disney Plus
I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?
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Customer Service
Not aware that there are any new XG1v4 boxes. I've always received recycled ones.
BIslander
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14 hours ago
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how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.
how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co
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