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Bill increase
Upcoming bill jumped from $89 to $144. Noticed Loyalty Discount was removed, how can I get that added back to my account please?
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Billing
@user_rc57a Thank you so much for stopping in for help with your cable disconnect experience. You are correct that this is not the experience we want customers to have. Some of our older plans do have bundled TV and internet, but that should have bee
I canceled because of CSR
[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha
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@Anon615235 Please send us a Direct Message, so we may collect more information and open a ticket. To start a Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click t
Xfinity Boxes Falling Over
The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.
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My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advis
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
Question
@XfinityEmilyB The power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since the 1980’s and are need of replacement. They are all leaning over and some are open to the elemen
Xfinity Boxes Falling Over
The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.
Question
I canceled because of CSR
[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha
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Customer Service
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Elite Upgrade Issue
I'm having an issue on one of my lines on my Mobile Account to do an Elite Upgrade on a Premium Unlimited line. Every time I add the device (checking "upgrade existing line" and the necessary information for Elite Upgrade) to the checkout cart the monthly credit disappears and it seems an early upgr
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Still Unable To Make/Receive Phone Calls -- Help!
This problem was reported to service last friday 05/01& again on saturday, 05/02/2026. I was told a tech would be sent to the house to investigate further. I have been home day & night but no one has showed up. I paid the monthly balance due on time and immediately phone & text service (incoming & o
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Customer Service
What a disappointment that each comment receives a canned response that is basically a huge middle finger. This wasn’t about money initially - it was about paying for what is agreed upon and what we choose as a customer. In the negotiations it was ma
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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I get Peacock Premium Plus through Xfinity. When I log in to my Xfinity account it confirms Premium Plus. But when I log in to Peacock and go to my account it says I only have Peacock Premium. I tried signing out of all devices and signi
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Rudyandstella Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
I had been getting notifications from Xfinity that sounded like it was Mandy. When I tried to follow instructions & was not auto quit, but had to check a box to go back to email. Then for past couple days have been getting emails from what sorta
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_f2l2ml - Hello! Thank you so much for choosing Xfinity and for joining us here on the Xfinity Forums, we’re really glad to have you! I know getting started with new equipment can sometimes feel a bit overwhelming, but you’re in the r
XfinityThomasA
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Need Help Setting Up TV
Need Help setting up my tv
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