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Not getting emails [Edited]
I am not getting my emails ever since I changed my password 6-23-2026 with my Comcast email [Title Edited: "Personal Information"]
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Customer Service
@twelfthofnever Thank you for the update. It sounds like your service concerns have since resolved. We appreciate your patience with us.
Can't stream
I have internet and phone, but I can't stream. I'm told my device is off line when it isn't. I can't reach the xfinity customer service number. It goes to a fast busy. I can't even reach the outage map.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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@user_hk6b7c We appreciate your time today. Thanks for checking into our offers today. We're sorry we didn't find a great fit for you, but you now know your current plan is an excellent one. Have a nice day!
Existing customer looking for competitive rate match/tier upgrade before considering local T-Mobile 5G options
Hello, I am an existing xfinity customer looking to speak with a corporate digital care specialist regarding my current speed tier and billing options. My previous ISP, tmobile 5g has recently upgraded their towers in the area and is offering much better speeds than they previously were able to at t
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Hi there, @user_7ymfq2 I’m really sorry for the trouble you’ve been having! There was a nationwide service interruption few days ago, but it has since been resolved. If you’re still experiencing issues, I’d really like to help
Tv
Our music channels are the only channels working. Why are all of the other channels not working?
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Thank you for reaching out here. There was aknow issue with the service that our engineers had resolved as quickly as possible. If you are still experiencing any issue we are happy to look further into that from here.
My cable is out
I’m a Xfinity customer. My cable stopped working and it said on screen we’re having issues on our end. Tried calling and line isn’t even ringing then disconnects
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Report low hanging wire
Roofers came and did some work and apparently knocked some xfinity wires loose, so they are now hanging down pretty low and the cables run long ways down our side yard. We are about to sell our home and really need someone to come fix this asap so we don't have any issues with inspections. Thank you
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Good afternoon. My cable card in my Ceton tuner loses its entitlement approx. once a year. I tried calling support and they rebooted my X1 Cable Box and asked me to wait an hour which did not resolve anything. They want to send me a new cable
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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user_ojqgeo thank you for alerting us to your video service concerns. There was a known issue at that point in time, but have things since resolved for you?
Cable is out in my neighborhood
Neighborhood cable is out and I cannot connect to anyone at xfinity. If I call the service number it says the wireless customer I called is not available at this time and the website is useless
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Need help with collections issues
Hello, I am requesting assistance regarding a Comcast/Xfinity collection account that was placed with Valor Intelligent Processing for approximately $185. I have already returned the Comcast equipment associated with the account. Prior to resolving the balance, I contacted Xfinity and specifically a
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Customer Service
Thank you for reaching out to our team. There was a known hardware issue that caused those problems. The engineering team did resolve that as quickly as they could. If you are still experiencing any issues we van always assist you from here.
Cable not working
I was watching TV all of sudden it froze up and now it's not working at all what is going on
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Thank you for meeting us here in our community, @JNHaney. Sorry to hear about the trouble with your cable programming. Can you tell me what kind of troubleshooting if any you have done on your end? Or if your programming issues have resolved, let us
TV
Recurring problem with watching Tv. Parts of show/commercials repeat the same section continuously without program going forward. now no picture at all for at least 30 minutes.
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This was reported a few days ago when the TV and Streaming only was not working for MANY people. To answer your question, I use a desktop Mac. I was streaming a cable station when it dropped the connection and gave me the message "you are of
Can't stream
I have internet and phone, but I can't stream. I'm told my device is off line when it isn't. I can't reach the xfinity customer service number. It goes to a fast busy. I can't even reach the outage map.
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Hey there, @user_a7oee5! Thank you so much for taking the time reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your cable TV services. Are you still having troubles with your cable? If so, can you share w
XfinityAdrienne
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Help with no service to my tv
I have tried turning the tv off and on and other channels. I get an error message.XRE-03090. Your customer support line 1-800-934-6489 is also saying out if service.
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