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@XfinityEva Are you going to actually look into this issue? Tier 3 support last night couldn’t fix it. This seems to be a bigger issue.
Nowtv Cloud DVR Issues
For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issu
Question
Hi @user_ohhyyl,Can you further describe what occurs on the other boxes? Do the channels appear in the guide on the other boxes, but fail to display? Also, your TV may be going into nap mode which can't be turned off. This is slightly different from
Missing channels
why can i get certain channels on my main cable box but not on the small recievers in other rooms
Question
If you can get yourself added to the account we can assist you here. But if you are unable to do that we will need someone on the account to contact us to request a tech to come out.
complaints
On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and
Question
user_hlr2nq Good morning! You may have to reach out to Yahoo for assistance. I'd start by signing in, once you ahve signed in, then go to External Connections, and the App passwords. You'll need to create app password. Once that is all set up; depend
folders won't come down
Had to go to Yahoo. I had about 50 folders that I made. None will come down. They are on Yahoo & I can get them with the Yahoo app but neither Outlook or BlueMail will download them. I set thus up about 4 days ago. Also Yahoo would not accept my Comcast address even after I changed the imap & smtp s
Question
I'm not on the account. It's a little late now. When I needed help 4 days ago you people were worthless. All I got was the runaround. They still have no phone, no internet and no tv.
complaints
On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and
Question
user_eytblm Hi there! Thanks for contacting our Forums team and we are happy to work together to clear any billing concerns. To get stareted can you send us a DM with your name and address? To send a "direct message" / "private message" message
Billing charge
I called you guys to inform you that I was being charged $4.21 during a time when my account was already canceled. I just got an email stating that my credit card was charged. I was told by the representative that there was no charge being made there was no evidence and now it has been charged. I wo
Question
Hi user_hon48f! Thanks for taking the time to reach out on our Xfinity Forum regarding this voicemail issue. I am sorry to hear that this issue is occurring again. Please know my team is here to help. Just to confirm first, is this Xfinity vo
Xfinity Voice Mail not working
Xfinity voice mail not working. Get nessage something went wrong contact customer service
Question
@user_w4pxit Thank you for reaching out today on the Xfinity Community Forums. Service interruptions can be monitored through the Xfinity app or by visiting https://www.xfinity.com/support/articles/check-service-outage. The information would be the m
Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
Question
Good morning @user_qujpw60 thank you so much for your patience while our teams work to restore your service. We understand how frustrating and disruptive an interruption can be, and we truly appreciate your understanding as repairs are being made. P
Internet down in Beverly Hills
Is been over 36 hours that my internet went out. We did not lose power but internet still went out. Xfinity wouldn’t connect me with a customer rep to state or ask what is wrong. Xfinity recently billed me $100 for a contract that i have paid $50 for more than 3 years. I am super disappointed, frust
Question
Hey @user_on68pf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further
Cancellation request - callback scheduler unavailable
Hello, I need to cancel my Xfinity Internet service. The cancellation callback scheduler repeatedly returns an error. Please invite me to a private message with Xfinity Support so I can provide my account details securely and complete the cancellation. Thank you.
Question
yoyotoo Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the somewhat complicated situation regarding your TV equipment. We'll be happy to look into this and see what we can do to help. Please send a Dir
Requesting MAC Address Provisioning Transfer: Xumo XiOne to X1 Wireless Client Profile
I am an Xfinity Diamond Tier member with an active linear X1 TV package. I recently picked up an equipment-leased Sercomm XiOne box (Model SCXI11BEIBCO) from a retail store, but it was mistakenly added to my account under a Xumo Stream Box lease code. I subsequently ordered an additional X1 Wireless
Question
This is the second time voice mail is not working. I missed a call from my doctor. If this happens again I will cancel service due to non-performance and service issues. Note: This comment was created from a merged conversation originally titled Xfin
Xfinity Voice Mail not working
Xfinity voice mail not working. Get nessage something went wrong contact customer service
Question
Lets take a look at your service. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Here's the detaile
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
Question
Hello @user_6wzatk,I'm glad you're taking advance of the peacock premium offering that we have. If you have not done, so already I would recommend reviewing the Activate Peacock Premium from an Xfinity or NOW promotional offer article as it contains
Peacock premium subscription
I was advised I had to wait until my move was complete before I could activate my peacock premium free subscription. However when trying to do so nothing pulls up for me it just goes to bundle and wants me to choose a bundling plan.
Question
Hey @user_hzie5f , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding you internet connection. I would be more than happy to offer my assistance looking into thi
No internet connection
I received a message that said: “No Wi-Fi connection. Go to settings and check wi-fi connection.” The instructions on my TV screen were to log in to my Xfinity account. Even though the other TVs in the house worked fine! Is this a scam, or is it really a disconnection of wifi on this one TV, or is i
Question
No outages in our area. Waiting over a week for service is unacceptable. Would you find it an acceptable wait t ime?
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
Question
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding the laptop you are not able to connect to the Xfinity Network. Now McAfee should not affect your connection to the network. I wonder if your laptop is blocking the Xf
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
Question
Edit address
There’s a part missing in my address how do I edit it?
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Sign-In and Account Management
Hey there, @user_d8409o! We're glad you came to the Xfinity Community Forum with your questions about the changes you'd like to make. It would be our pleasure to help however we can :) It sounds like you might be moving, or needing to transfer your s
XfinitySara
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Change service address
How to change service address
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