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I do not. I do not want the same tech sent out, very nice guy, but it would be wasting his time as he said he has done everything he can in his position.
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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USER89 They wouldn't provide their personal information, but they are allowed to provide a point of contact provided by the employer. Do you have any other appointments scheduled moving forward?
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
@XfinityBenjaminM @XfinityOrlandoM Once again, I am beyond confused here. Xfinity Benny, you state that the issue is still open and being worked on, and will be fixed soon. While Xfinity Orlando now follows up here and says, nope the feature was
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Credit
I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limi
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Customer Service
No, why would an employee give me their contact info?
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
Need help with loyalty pricing for 1 Gig Internet
I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023. I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026. I’d like to stay with Xfinity, but I’m looki
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Customer Service
USER89 Some improvement is good. The maintenance team would be the team that would have to escalate it further if needed. Did they provide you with a point of contact?
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Permanent line
On July 17th, Xfinity came out to dig the permanent line, but the line was cut and they did not dig in the correct location. They left without checking to make sure our Wi-Fi was working. Because of this, I had to call and have a technician come out the following day, July 18th, to reconnect our ser
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Hello, @user_6orx2y. Thanks for reaching out to us via Forums to obtain information regarding this order to bury the line. I would be more than happy to check on the status of this ticket. To be able to discuss account specifics, please send a direct
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
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@user_ywwuy5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your service being disrupted recently. We know how important working service is and would like to get a better un
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
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The readings from the modem are better but as @EG said channel 194 - OFDM PLC - 957Hz is still out of spec. Channel 193 - OFDM PLC - 690Hz and channel 194 - OFDM PLC - 957Hz are still receiving uncorrectable errors which from my understanding should
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
Hi user_ozs3fq! Thanks for taking the time to reach out on our Xfinity Forum regarding this rescheduling concern. I certainly know the importance of getting someone out there as soon as possible. So that we can better look into and assist you with th
Worst Customer and tech coordination ever!
I have been rescheduled 3 times. I was on the phone throughout with customer service who informed me that tech was on the way, only for it to be time and I was rescheduled! The next time I was told again tech was on it way, it showed in my app as well which was confirmed by customer service. When th
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@user_elu8lq I would be more than happy to review your account to see what's going on with this order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the
Order pending for over a week
My account is Edited: and I went to one of your stores and made a change to my account. I had triple play and I wanted to remove the phone and up my Internet to 2 Gig and reduce the number of TV channels. The person I worked with at the store told me that it had been completed but I am still seeing
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Hello @user_8f0zqm Thanks for reaching out. We can change your order to be a pickup instead and have you go get it. But we only have 15 minutes after a shipment is placed to cancel the shipment The warehouses move quick. So if we change it to the pic
Can a new router delivery order be changed to pickup?
Ordered equipment for a new account, but realized it would be much faster to pickup instead. The order was today about an hour ago, but I can't find any information in the app or website.
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Order pending for over a week
My account is Edited: and I went to one of your stores and made a change to my account. I had triple play and I wanted to remove the phone and up my Internet to 2 Gig and reduce the number of TV channels. The person I worked with at the store told me that it had been completed but I am still seeing
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Customer Service
user_ogoukx, Thank you for bringing this to our attention. I can absolutely understand your concern, especially after dealing with a temporary line across your driveway for over a month and receiving multiple promised completion dates without
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Permanent line
On July 17th, Xfinity came out to dig the permanent line, but the line was cut and they did not dig in the correct location. They left without checking to make sure our Wi-Fi was working. Because of this, I had to call and have a technician come out the following day, July 18th, to reconnect our ser
Question