Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (495K)
I now will look at disconnecting my 25 years old email account which was being forwarded to my Gmail account. I am now finally free to look at other internet providers so I suppose that's a good thing.
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Temporary service transfer
Hi, I have to temporarily move from my residence but want to take my internet with me. How do I do that?
Question
This week's movie (Dunkirk) appeared as normal and I was able to claim it. I'm not sure what changes were made, but the system appears to be working again.
Cannot see Xfinity free movie reward
I'm unable to see this week's free movie download, Tenet. I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey po
Question
Cancel Plan
I would like to cancel my plan, please. It is an Internet plan at Kings Point
Question
•
Customer Service
user_fvkrrq Thank you so much for stopping in for help with your promotion ending. Our offers are similar to what is shown in the online repackage tool. The Xfinity assistant may have offers for new customers if you are not logged in correctly
Bill went up by 44%?
Hello. My I went to pay my internet bill, and noticed it went from 100 to 144. I think my contract may have ended. I would like to lower my speed to 1 gig, and the xfinity assistant told me there was a 5 year guarantee price of 70 dollars a month. I am interested in this. Sorry for posting this here
Question
That doesn't make sense to me. I saw the code but I didn't get the chance to copy it or screenshot before it refreshed so I don't see how it ran out. I'll try to send a message
Fandango Code Gone and can’t access
Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating
Question
Just a note to express my sincere thanks and appreciation to Matt [Edited: "Personal Information"], ID [Edited: "Personal Information"], for his expediting the return of our service on July 7, 2026 in Venice Fl He was both professional and acc
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
Question
@user_60wzlp, thanks for taking the time to post on our Xfinity Community Forums page. I recommend clearing the cookies and cache on your browser or trying on a different web browser. Let me know how that works.
Site down when adding bundle channels
I can’t add my bundle deal discount and get purchase it
Question
Same issues years later
In reading many of these posts, they all seem to be dealing with the same issues I have. No one is on the same page. I canceled internet but continued to get charged. I canceled mobile service and again was charged. Each charge has been increased in amount. No one is available to help. In fact I've
Question
•
Network
Bill went up by 44%?
Hello. My I went to pay my internet bill, and noticed it went from 100 to 144. I think my contract may have ended. I would like to lower my speed to 1 gig, and the xfinity assistant told me there was a 5 year guarantee price of 70 dollars a month. I am interested in this. Sorry for posting this here
Question
•
Billing
Hey @uas300, Thank you for visiting our official Xfinity Forums Community support page. Our teams are aware of the playback concern regarding the Paramount+ application. I am glad to hear that you are able to successfully access the application on ot
paramount plus
I signed up for Paramount Plus a few weeks ago. It doesn't work properly on the X1 box - lots of extended lagging, random pausing, can't fast forward or rewind. Called 3 times (over an hour each call, some closer to 2 hours) and finally got a rep who did a 'self heal'. The end of the process generat
Question
@user_ayqvag Is / are the light / lights on the modem lit steadily or are they blinking ?
Internet not working
My landlord has comcast here and I just got Xfinity but my router is not working it's all plugged in I don't want my landlords service shut off but I want mine to work
Question
Live chat started. Micheal joined the chat. Hi Hello Thank you for contacting Comca
Persistent 80%+ packet loss / connection timeouts on Lumen (AS3356) transit — Philadelphia area
Hi, I'm experiencing persistent, reproducible packet loss on the Comcast → Lumen (AS3356) transit path out of Philadelphia, PA, affecting all traffic to destinations in Kyrgyzstan (and likely other destinations routed via this path). This has been happening consistently, not just during peak hours.
Question
Concern moved here to the Home Networking help section.
Internet not working
My landlord has comcast here and I just got Xfinity but my router is not working it's all plugged in I don't want my landlords service shut off but I want mine to work
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
EG
commented
11 hours ago
to the conversation:
0
0
My www turning off and on
My www turning off and on. Off for a min or 2 and than back.
Question