Xfinity Community Forum

user_txvnvk feel free to send us a direct message, so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you ca

XfinityJosephA

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11 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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user_3dqv6t We can help with that. A coax outlet installation does require a technician visit, since the line and outlet need to be properly set up and tested. Can you initiate a direct message and start with your full name and address?

XfinityAirelle

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11 hours ago

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Coax outlet

Hi I need a coax outlet installed in my apartment

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We tried the voice remote several times. No luck. It keeps taking us to the same channel. So frustrating

user_wdznlo

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11 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Coax outlet

Hi I need a coax outlet installed in my apartment

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Customer Service

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Hello user_eq7km7 thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums. We would be happy to assist in closing the account for you effective February 1st 2025. Please send a direct message by clickin

XfinityAlfonso

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11 hours ago

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Need to cancel Xfinity plan

Hello. I need to cancel my Xfinity plan, with an effective date for this cancellation February 1, 2026. I'm not interested in taking a pointless marketing phone call with a customer service rep, so please provide me instructions for cancelling over the computer. Thanks.

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gateway uptime: 17 hoursspeeds have improved but not stabilized, excess downstream channels finally gave up trying, packet loss at 0% but tests sporadically show 150-350ms download latency pings, download speeds not consistent across download sizes o

ArcanicFlame

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11 hours ago

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I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.

I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime

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I’ve had no changes to my account in 18 years and I’m logged in as the primary user. Please advise.

user_txvnvk

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11 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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Upgrade phone

Why wont xfinity allow me to upgrade ONE line of my mobile plan....oh that right because I was a few days LATE on paying the internet bill 2 times in the past 12 months. You get the money and still are telling me that there is nothing you can do to upgrade the phone for me. with that Im moving away

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Devices

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Hello user_ktln9a! Thanks for reaching out and identifying that error. I'm sorry that the last autopay payment did not process as you set up on the account. I've had this happen on my account as well, but I discovered it was an issue with the card be

XfinityPaula

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11 hours ago

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Auto Pay - Missed Payment

Hello: I have had auto pay successfully scheduled for the entire history of my service with Xfinity. My account is usually charged within the first few days of each month. Balancing my checkbook, I realized the Xfinity payment had not taken place. Logging in to my Xfinity account, there is no paymen

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Ok, suit yourself. Good luck.

EG

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11 hours ago

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Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

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Need to cancel Xfinity plan

Hello. I need to cancel my Xfinity plan, with an effective date for this cancellation February 1, 2026. I'm not interested in taking a pointless marketing phone call with a customer service rep, so please provide me instructions for cancelling over the computer. Thanks.

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Customer Service

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Credit Check - 0 Devices Eligible

I have been an Xfinity customer for years, and purchased multiple devices on payment plans. Recently I went to upgrade a device, and Xfinity showed that I had 0 devices available for a payment plan. I have not been given a clear answer as to why. Currently all of the mobile devices on our account ar

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Devices

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Auto Pay - Missed Payment

Hello: I have had auto pay successfully scheduled for the entire history of my service with Xfinity. My account is usually charged within the first few days of each month. Balancing my checkbook, I realized the Xfinity payment had not taken place. Logging in to my Xfinity account, there is no paymen

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Billing

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https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/support/articles/xfi-advanced-settings

EG

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11 hours ago

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new router and i don't have 2.4ghz option any longer and my wireless printer won't work

new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.

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We are having the same problem accessing HBO Max and have been on the phone with support twice for two hours each time. They all have said they would call us back but no one has called back. We have used HBO Max for some time, and this problem just s

user_cyo4rq

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12 hours ago

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

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@jeremy303 you're welcome. I do like to ensure I'm not overlooking anything. Were there any other questions I can help answer or anything else I can assist with?

XfinityJustinC

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12 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

Hello user_azs8ko thanks so much for taking the time to reach out here via our Xfinity Forums! Removing the voicemail feature entirely is something we would be happy to assist you with! Please send a direct message by clicking the chat icon i

XfinityAlfonso

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12 hours ago

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Deactivate voicemail feature on landline

Please provide instructions on how to permanently deactivate voicemail feature on landline

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exporting email addresses

You required me to switch my xfinity email account, which I had for 15 years, to Yahoo. However, you failed to mention I should be exporting my email addresses BEFORE I hit the yahoo mail changeover Icon. How do I get my hundreds of email addresses from Xfinity exported to Yahoo.?

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Customer Service

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I have no voicemail.

PdxCoug

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12 hours ago

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My voicemail is gone from the xfinity website, 8-27-25

I have email, address book, and a blank screen when i check calls/voicemail. Can you explain why this is or how to fix it? I am using Windows 7. Thank you.

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same issue im having, has anyone been successful ?

user_rw9wwz

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12 hours ago

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Voice portal

I need to be able to access the call logs, readable voicemails, change number of rings, call forwarding, etc. Why can't I access these features? I have called support numerous times only to be told...give it 24 hours. Or we are working on an issue. I honestly am beginning to think that these service

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