Xfinity Community Forum

U

It is done. How do I know when it has been cancelled?

user_7hy3kw

replied

9 hours ago

to the conversation:

0

U

Cancel service

We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?

Question

@user_misj You're in the right place for help. Our apologies for any confusion this has caused you. The autopay and paperless billing discount can take up to 45 days to activate. As a friendly reminder you must use a bank account and paperless

XfinityKei

commented

9 hours ago

to the conversation:

0

U

Paperless Billing Issue

I am signed up to receive the paperless billing discount, but did not see it on my latest billing summary. The Xfinity AI chatbot is not helpful and I've opened over 20 tabs of Xfinity support pages trying to resolve this issue. I'd like to just get this resolved with a real human being and no I don

Question

U

Request Refund Ticket for the duplicate ACH charge

Refund Ticket for the duplicate ACH charge - Xfinity pulled two identical payments from my bank account early this morning, two hours apart. Once at 3:03am and once at 5:03am. I am requesting a formal refund ticket for the duplicate payment refunded to my bank account NOT credited to my xfinity acco

Question

•

Billing

14

1

0

user_6lj5sc Thanks for reaching out about your appointment concern, and account access issue. We would be happy to assist you with getting both concerns addressed. I'll need account information provided in DM to locate the account, and review it for

XfinityEricB

commented

10 hours ago

to the conversation:

0

U

Xfinity id and tracking order

I placed an internet order on August 20 and my order is still pending. I was told a technician is scheduled for tomorrow, but I have no confirmation email and I can’t see the appointment in my account. Can you verify that the installation appointment is still scheduled? Whenever I try to login to th

Question

user_7cq0uj Thanks for reaching out to us about your recent order for service, and concern with device shipping. I would be happy to review your order, and see the current status of device shipping for you! I'll need some personal account information

XfinityEricB

commented

10 hours ago

to the conversation:

0

U

No Shipment Email

I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?

Question

Everything is good so far.

lewzinit1

replied

10 hours ago

to the conversation:

0

in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.

Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.

Question

If you Google the issue, Google AI says this recording feature was taken away. One step closer for me and my $400 a month going to Directv satellite. 40 year customer....but when you take away for NO REASON a feature I use , have my TV go out (non s

tbill1

replied

10 hours ago

to the conversation:

0

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

Question

I can see why that's frustrating. Since Apple TV+ is managed through Apple, you won't watch it from the Xfinity website on your iMac. Let's try a few quick things: 1. Open the Apple TV app on your iMac (or go to https://tv.apple.com).2. Sign in with

XfinityChristy

replied

10 hours ago

to the conversation:

0

U

apple tv

I subscribed and activated apple tv. It shows up on my computer, but I can't record on my TV. The TV says I don't have a subscription.

Question

user_zkr1u4 Thanks for reaching out for assistance with your connection issue, and thank you @EG for assisting. Are you still running into issues with the connection at this time we can continue troubleshooting with you?

XfinityEricB

replied

10 hours ago

to the conversation:

U

Internet Keeps Disconnecting

We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating

Question

U

Xfinity now pass

No email and I paid for the pass

Question

•

Sign-In and Account Management

12

1

0

U

upload speed

My upload speed stinks! I lease an XB8 directly from Xfinity on the 1 GB tier, and this afternoon when the tech was here to look at why my upload speed was only at 3.19 mbps, he claimed that he made an adjustment that got my upload speed to 61.02 mbps. Since I'm in the Nashville, TN, area, I just re

Question

•

Your Home Network

11

0

U

I hope y’all plan on addressing this matter on a larger scale, because I’ve been getting the same cycle of issues for a while now. Just like he said, it’s this ridiculous round robin of sites within the Xfinity ecosystem, and NONE of them talk to th

user_mzidgh

commented

13 hours ago

to the conversation:

0

1

U

Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

Question

D

When attempting to view the "Outage map and credit" information on the Support Page that you referenced, I did not find this section as described in the article. There is only a link to the outage map. No mention of a credit section as described. Fu

DL__S

commented

13 hours ago

I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?

Question

•

Customer Service

14

1

0

@user_ajizrq To redeem the $300 smartwatch offer under the Xfinity membership, you should follow these steps: Go to the Account tab and select Xfinity Membership. Open the Available Membership Benefits tab and click the caret next to the smartwatch

XfinityCarolyn

replied

15 hours ago

to the conversation:

0

U

Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

Question

U

But how do I accept the offer? Please provide exact keystrokes as no one else has been able to provide this.

user_ajizrq

replied

16 hours ago

to the conversation:

0

U

Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

Question