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@user_0a22mx - That sounds incredibly frustrating, especially while you're traveling. This is a common issue with our email when trying to access it via third-party mail clients (like Outlook, Apple Mail, etc.) from outside the United States. Our sec
In Europe and can't access email, asks for IMAP password over and over
Other email accounts working fine, but both my comcast email accounts have locked me out on 3 devices (Android-outlook, iOS-apple mail app, and Windows PC-outlook). Everything was working fine when I left the states
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gail861 The links referenced above your post are extremely helpful and should answer your questions. We've not seen anything indicating that any part of this transition needs to be paid for.
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Thank you for reaching out @kunvik I am sorry to hear about your shipment has not arrived. Have you reached out to the provider handling your delivery?
NIGHTMARE
Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address t
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Hi @rigasr Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with your email?
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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If you want / need any wall fishing done, you will need to hire a local contractor, such as a low-voltage electrician. They also refer to a service company that they have partnered with. See this article: https://www.xfinity.com/support/articles/hell
Internal Cabling
Hi all. I need to pass a cable from living room in the first floor to the bedroom in the second, as well connect this bedroom to another one with an ethernet cable (ok, please, I do know about wi-fi and other ways to connect) but I'm required to have an ethernet cabled connections between all the ho
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C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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X1
@Sev417 Have you had a chance to see if any of those troubleshooting tips apply ?
Random ping spikes, and slower internet speed.
For about the past 2 weeks I have been experiencing ping spikes and packet loss as often as every 5 minutes to excess of 1000 MS not only on games, but also everything else. I've already tried all the basic steps of restarting the router, checking that the coax cable is on tight, it's not my etherne
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
modem configuration
I need to be able to access the modem/router settings, but this option has been disabled by Comcast on my new device which was recently installed by Comcast. The issue is that I have a Wyze Pan and Tilt webcam which uses WPA2, but I am unable to change the settings to allow this protocol on the 2.4
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Good morning @user_me2nwi, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the billing on the account, but you have come to the right place for assistance. Usually w
Unauthorized changes to account
I'm POA for my 86 yo father. He went into store and salesman used his phone to sign up for package including bogus home line, TV, etc. Calls have led to more unscrupulous salespeople. Finally got store Mgr to cancel everything but was supposed to call re billing credits and restoring what he previou
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@dippisquash @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
issues with internet after modem change
Hi, Xfinity offered to ship us an advanced modem(modem+router combined in one), i think this is the XB6 kind of modem. Evere since we changed our modem our internet coverage has become quite unreliable and choppy, it goes down quite often, the xfinity site suggests that we reboot the router after a
Question
CANNOT setup router with gateway
I CANNOT get the gateway to work with my router, even in bridge mode. The routers IP address was not showing up and once the gateway was connected to the router, I could not get a connection. I tried power cycling both devices, resetting both devices and nothing resolved the problem. My setup was wo
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Your Home Network
@Craig-SRQ @XfinityMatthew In Comcast email, that "Safe List" is not the same thing as a "whitelist". If you enable it, you will only get email from the addresses you put on that list-----nothing else will get through. Just sayin😎
I can not email from my business account to my Comcast.net account
Whenever I try to send an email from my business account to an @comcast.net email account I get a bounce and my email is not delivered. The error message is below. It appears a spam filter of some sort is blocking the emails from being delivered. Please advise how to correct this. Thanks! Craig erro
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Hi @user_f3lfdi I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feed
NIGHTMARE
Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address t
Question
Good morning @user_ibbwtc, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having an issue with the Peacock account still being linked to your Xfinity account, but you have come to the
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun
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dippisquash Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the connection issues you're having. We'll be happy to see what we can do to resolve these problems. Please send a Direct Message with your full
issues with internet after modem change
Hi, Xfinity offered to ship us an advanced modem(modem+router combined in one), i think this is the XB6 kind of modem. Evere since we changed our modem our internet coverage has become quite unreliable and choppy, it goes down quite often, the xfinity site suggests that we reboot the router after a
Question
user_sy00vp Thanks for reaching out to us for assistance with your Mobile line not being able to text. I can understand how frustrating that would be, and happy to help if you are still in need of assistance. Since you posted, does the line still not
No cell
I've already done the network reset, and I still can't text. Please re-provision the SMS/MMS feature on my account; I believe the database didn't fully update after my port from Verizon."
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Good morning @user_5hud5b, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that uses a PC as my primary gaming device, I can understand the frustration of having an issue with the device droppin
Disconnecting after starting up PC
After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem
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regulat0r Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your promotion. We appreciate your loyalty over the years, and I'd be happy to review your account to find a promotion that works for your household and budget. T
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Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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