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Account linked?
I am trying to activate my peacock account but it gave this error. Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_4044759 I don’t know of any account it is linked to so if it is can it be unlinked?
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Sign-In and Account Management
Good afternoon user_rc1jcm. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at
Final Bill Dispute – Unused Line Overlap and Background Data Verification
I am writing to formally request a billing adjustment and a credit for two months of invalid service charges on my recently canceled Xfinity Mobile line. Two months ago, I moved to a different carrier. Due to a misunderstanding during the transition, my number was not successfully ported out, and a
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user_ukv28j thank you for clarifying that for us, have you recently moved to a new location by chance?
Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
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Hello there @user_ehdllc, I do hate to hear about your service mishaps. Can you share with me some of the issues you are having?
Screen saver
I pay over $300.00 for cable to watch what ever for as long as i want but cant keep it on for more then 5 hrs then only charge me for the hours that my t.v is on and only when my devices connect to your internet or change the screen saver mode to disable
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@XfinityJoe Thanks for your input and suggestion. I believe after over 35 documented hours with numerous Reps and complaining and getting absolutely nowhere, I finally did reach out to that Dept. I was working with someone for another week, but see
Worst Customer Service Ever
I have never in my entire life dealt with a company that simply doesn’t support their customers in a professional manner. I have been going in circles with well over 30 Reps over the last 3 weeks and countless hours on the phone. It’s all documented with names and time spent. Started with an alleged
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Lack of service
[Edited: "Personal Information”] October 3, 2026 Xfinity Corporate Office 1701 John F. Kennedy Blvd. Philadelphia, PA 19103 Subject: Formal Complaint Regarding Xfinity Customer Service and Technical Support [Edited: "Personal Information”] To Whom It May Concern: I am writing to express my dissatisf
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Customer Service
Hi there, and thanks for reaching out here on the community forums, user_z2gjr3! You can absolutely pick up a new gateway from your local Xfinity Store. If you plan on going during the weekend, I might suggest scheduling an appointment to avoid havin
New wifi box
Hi can I stop at one of yall store to pick up a new wifi box mine is turning off and on
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Good afternoon user_x8sh2n you have reached the right team. I will be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Cancel service
Hello I have moved overseas and would like to cancel my service. I do not have access to a phone that can call a US number to call to cancel
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Hello, and thank you for joining us here on the Xfinity Forums, user_ujrrwt. NOW Internet is a prepaid service. Once your NOW Internet service has been activated, refunds or service prorations are not available. For support, Xfinity offers 24/7 digit
NOW internet Billing
I am looking for help to get a refund for my NOW Internet charge. NOW Internet charged me for full month. I cancelled 1 day after the charge. There is NO single person or department that can help me with this refund. I have been calling XFINITY for the last three weeks. AI chat cannot help since I d
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Underground cable line
I just moved into my new home, I brought my Xfinity services with me. When the guy came out, he said I wouldn’t need that box because it’s going to have to be a different one. So he installed it and the internet isn’t as good here. Then I received an email about an underground cable line. What is th
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Your Home Network
Replacement Visonic 427 sma smoke detector
Where can I buy a replacement Visonic 427 sma
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Devices and Equipment
Hello @user_htrl8u, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Change name on the account
This account it was in another persons name. Now this person moved out. And I would like to pass it to my name. I I was able to change the email and the cell phone and the name and the account. But in the billing address is still her name. How can I change that? is that possible? thank you
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Now I am getting the e-mail asking me to "mark one as an Accepted solution" - i.e., to "mark one reply as ..." but none of the dropdowns for the replies give me that as an option. I see that others have reported this situation over the years.&
missing episode of mystery road: orgin
We obtain Acorn TV through Comcast/XFinity. We have successfully watched many programs. One of the latest we have been trying to watch is Mystery Road: Origin. We have been able to watch Season 2, Episodes 1, 2 and 3. When we try to watch Episode 4, we instead see Episode 7 of Season 19 of Murdoch M
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Hello @user_bs7zzt, and thank you for reaching out to our Xfinity Community Forum! 😀 How exciting that you'll be traveling internationally! We hope you have a wonderful and safe trip! Are you asking about using your Xfinity Mobile devices while you'
XfinityMelinda
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Traveling
We will be out of the country for 2 weeks. Is there anything we need to do with our phones
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