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Getting charged after cancellation
Hi — I cancelled my Xfinity service and returned all rented equipment in person at the Lakewood store on Aug. 1. The associate told me a receipt would be emailed to me, but I never received one, and my cancellation confirmation email does not list a disconnect date. I'm now seeing a bill for next mo
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Billing
Svengoolie is gone
Why did Svengoolie go away from METv last night. Albuquerque NM Is it on another channel?
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Channels and Programming
Comcast Email Completely Inaccessible and Server Rejecting My Address [Edited]
My Comcast email account has completely stopped working, and after trying every available troubleshooting option, I still cannot get anyone to fix it. I can sign in to my Xfinity account successfully. However, when I select Check Email, the screen briefly says “Loading email” and then redirects me b
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Greetings @user_bf81ba, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the WiFi extender, but you have come to the right place for assistance with this issue. Was
WiFi Extender Purchased 11 days ago
I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise
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RCS stopped working
RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs.
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Network
Disconnect my internet service
I want to disconnect my internet service but there is no other option than scheduling a call. I am outside of the US and not able to call Xfinity. Now I am stuck and they are charging me every month. This should not be legal.
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Customer Service
Hello @user_hsex6m, thank you for taking the time to leave a post. Moving can be stressful enough without having to worry about an old account that is no longer being used. I completely understand wanting to make sure the service at your previo
Request to Close Account at Previous Address
Hi Xfinity Support Team, I recently moved to a new address, and the location already has an active Xfinity internet service. I need help closing the account associated with my previous address, as I am no longer living there and no longer using that service. Please let me know what information you n
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WiFi Extender Purchased 11 days ago
I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise
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Customer Service
Concern moved here to the Customer Service help section.
Reporting an outage.
How can I actually report an outage? The outage map says there are no reported outages in my area. When I click on 'report an outage', that link takes me to the chat bot. The chat bot just sends a link to the outage map. It's a never ending cycle. Yesterday, there were constant interruptions with my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unresolved Internet Outage Since 7/30/26 [Edited]
To Xfinity Customer Support, I am writing to file a formal complaint regarding an unresolved internet outage at my service address: [Edited: "Personal Information"]. My internet service went down on Thursday, July 30, 2026. Comcast had been performing work in my area throughout the prior week, and m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to Close Account at Previous Address
Hi Xfinity Support Team, I recently moved to a new address, and the location already has an active Xfinity internet service. I need help closing the account associated with my previous address, as I am no longer living there and no longer using that service. Please let me know what information you n
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Seems we have lost NFL network and Red Zone (Oh No) Anybody know anything about them coming back? Note: This comment was created from a merged conversation originally titled NFL network and Red Zone Gone!!!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@XfinityEmilyB Got it, thank you
Lowering my mobile bill
Hello, i am a long term xfinity customer and I'm wondering if there's anyway that my bill could be lowered. As it stands it is $415 and the reason it is this high is due to faulty xfinity internet connections, so neither myself nor my husband were aware that we were using the data. I understand that
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Request to Close Account at Previous Address
Hi Xfinity Support Team, I recently moved to a new address, and the location already has an active Xfinity internet service. I need help closing the account associated with my previous address, as I am no longer living there and no longer using that service. Please let me know what information you n
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Customer Service
Xfinity y’all need to get NFL Network back on this channel. NFL season is coming up and Xfinity customers cannot watch the preseason games on NFL Network. This is ridiculous. What about your customers that likes football. I don’t think I’m about to c
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_x5c3bb Thank you for reaching out so my team can review your account and make sure you have the perfect service for your household needs. Please send us a direct message with your full name and complete service address to “Xfinity Support&
Lowering my mobile bill
Hello, i am a long term xfinity customer and I'm wondering if there's anyway that my bill could be lowered. As it stands it is $415 and the reason it is this high is due to faulty xfinity internet connections, so neither myself nor my husband were aware that we were using the data. I understand that
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user_36ehqd You can easily use the same credentials to establish the account in outlook. What device would you be setting up for Outlook?
My email account can't fins it
HaD the app for my email clicked it and my emails came up. My email account is not working I had outlook as my email accounts
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Greetings @user_vkg8li, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the upload speed at your new address, but you have come to the right place fo
Coda 56 modem provisioned on sub-split upstream despite 2gbps plan — need config file and service group split verified
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or factory-reset my modem. Summary: I'm on the 2 Gig tier (Broadband Facts: 2336 Mbps down / 293 Mbps up). Download is full speed. Upload is hard-capped at 40 Mbps. This same modem was
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@user_do4lx2 Thanks for reaching out! We can help. When Bridge Mode is enabled, you can access the Xfinity app to manage your account, but you won’t be able to manage and personalize your network or use Wi-Fi Extenders. Once you're out of bri
No Gateway in Xfinity App
I am trying to access the Admin Tools of my XB6 gateway via the Xfinity app but it is not appearing as an option in the Wifi tab. I did a factory reset on the gateway and disconnected it from my router as it was no longer working in bridge mode. I am able to connect to the Gateway via Wifi or Ethern
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Why am I still being charged for the NFL Network and Redzone when Xfinity is no longer offering it for viewing? Seems like theft. What is the status of those negotiations? Note: This comment was created from a merged conversation originally ti
merlin2842
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles