Xfinity Community Forum

I couldn't agree more. I pay extra for access to both NFL Network and NFL RedZone as part of their Sports and More Extras package. This isn't right, and unless they want a class action lawsuit from those of us who are paying extra and not ge

Rushfan003

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22 hours ago

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

Question

Hi, thank you for reaching out on our Xfinity Community Forum. I apologize for the experience you had at our store! That’s definitely not the kind of interaction we want you to have, and I can understand why you’d be frustrated with the o

XfinityMelinda

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22 hours ago

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XB10 modem

I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.

Question

No worries, thank you for confirming. I can for sure help make sure your current DVR stays where it should, while getting you the correct 4k DVR if you would like. But if you check out our replacing your TV boxes support page, you can see that not al

XfinityAmandaB

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22 hours ago

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4k DVR Box

I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi

Question

There are a couple of explanations for that. If you do have a credit balance, when you are trying to pay your bill, the system would reflect you have a 0 balance due. It may not be displaying the actual account balance, just what it would accept as p

XfinityJeffB

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22 hours ago

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Account billing after cancellation

Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?

Question

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Having the same issue - my xfinity app shows the subscription is “active” but when I go to Disney+ it asks me to pick a subscription in order to watch content. Previously was able to login back in May of this year.

Lf812

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22 hours ago

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Disney plus

I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you

Question

user_7vvaik You would need to plug in your cable box, and then follow the on screen prompts. Here is a great link https://www.xfinity.com/support/articles/x1-stb-activation that should help with the activation process.

XfinityShawn

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22 hours ago

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Cable tv

How to set up my cable box

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S

Hello I am also looking for a new xb10 I have the Xb8 and 2 extenders and they all keep dropping connections. I went to the store and they were so rude to me I’m about to drop my service. Can you help assist me with a xb10

Sloppysalmon219

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23 hours ago

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XB10 modem

I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.

Question

Hello @user_jz09je, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Have the batteries been checked? Could the remote be paired with another TV in the house?

XfinityChelseaB

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23 hours ago

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Xr15 remote

I’m trying to reset my remote but every time the number pops up on my screen, nothing happens when pressing in the code.

Question

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Account billing after cancellation

Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?

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Billing

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Hello @user_rocinn, thank you for reaching out on our community forum! I would love to take a look at what is going on. Are you getting an error when you try to activate? Are you trying to access Peacock on your TV?

XfinityAbby

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23 hours ago

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Need help

I am so distraught, I'm ready to quit Comcast after 30 plus years. I have tried for hours just to get to my account to act Peacock that I have paid for for months. Is this something you can help with?

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Need help

I am so distraught, I'm ready to quit Comcast after 30 plus years. I have tried for hours just to get to my account to act Peacock that I have paid for for months. Is this something you can help with?

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Sign-In and Account Management

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>>Before making any changes, we'd like to better understand what you're seeing. When you check your recordings through the Xfinity Stream app or website, are you only seeing recordings from the last four months, or are older recordings complete

dlcole0708

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23 hours ago

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4k DVR Box

I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi

Question

Hello @Ajlove420, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message wi

XfinityChelseaB

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23 hours ago

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Xfinity wifi a stuff infestation

Ive decided change wifi here in lil bit an we have had roach infestation in are xfinity stuff can u write it off as damage good or some along tht line cause im aware an read somewhere u all wouldnt not want infested stuff back cause it deamed a hazard of safty / heath issue but also said it could be

Question

@user_gnzner if you need to reset your Xfinity ID password for the Xfinity Stream app you can use our website at Xfinity.com/password if you need to reset or view your Wi-Fi password check out our article: View and change your WiFi network name and p

XfinityAbel

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23 hours ago

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Reset password

I just purchased a new Roku and I need to reset my password.

Question

@XfinityJoe Hi there @kanno you can sign in to your email athttps://www.xfinity.com/email https://connect.xfinity.com/appsuite is the correct address. @kanno if you're a new customer you will not have an email address with Comcast.

Again

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23 hours ago

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manage email

where is my email? i am looking on your website

Question

Hello, user_8x0fnh. Thank you for reaching out to us here for help with your equipment. You've reached the right place. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in

XfinityThomasA

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23 hours ago

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removing old modem

I need to remove an old modem from my account

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Reset password

I just purchased a new Roku and I need to reset my password.

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Your Home Network

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@user_593572 Since change over nothing works If you migrated to Yahoo! Mail you go there to log in with your comcast.net credentials. https://login.yahoo.com or https://mail.yahoo.com

Again

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23 hours ago

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How the heck do you logon to email

Since change over nothing works

Question

@user_3il0v8 We cannot log you in. Sorry. And you should never post any personal identifying information in a public board where anyone can see it and possibly "steal" it or start sending you lots and lots of spam messages.

Again

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23 hours ago

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My email

[Edited: Personal Information] plz log me in

Question

Hello @user_hd2mxx, I understand needing the importance of keeping up with your billing. Do you happen to have access to your Xfinity account via web or Xfinity app?

XfinityDuron

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23 hours ago

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My Xfinity bill

I need to see a copy of my Xfinity bill

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