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Some things to try: Perform a Hard Log Out: Completely log out of the Xfinity Stream app or portal. Close the app entirely, reopen it, and sign back in to force a refresh of your digital entitlements. Clear Local App Cache: If you are accessing
Xfinity Support
Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee
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Lie, Lie, Lie, Lie, Lie. This is Xfinity (Comcast Cable) in a nutshell. When I went to sign-up, I told them I wanted a completely wired system (as in cable), as I am wireless averse and EMF sensitive. "No problem" they said. "The wireless radios can be disabled in the router UI" (no they can't) or,
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Your Home Network
bury cable line in backyard
Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a
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Customer Service
mabgeb, I'm glad to hear this is working for you. Was it anything you did?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Please follow the steps above to send us a DM so we can work on this together. We appreciate your patience and time on this!
Buyout promotion not honored
I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.
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Hello. The Xfinity store associate told me to post here. Why do I now have to go and post yet another message so that the issue continues and it’s on ME to resolve it?? I have stated the problem here, as directed. This situation has been
Buyout promotion not honored
I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.
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spacemickey Hello there! Thanks for using our Forums and for taking the time out of your day to reach us about your email concerns. Have you checked your email settings to confirm that you have filters set up?
Ads overwhelming in email move to Yahoo
Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade" to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been wi
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@user_kj83yc, we hear where you’re coming from, and with the frequency and length of those interruptions, it makes sense that you’d start looking at other options. That’s not the experience we want for you, especially when you rely
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
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Thanks for checking, @willswei22. We can check to see the status of this. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&rdqu
Code to Redeem Universal Orlando Resort Tickets
Hello, I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM? Thank you
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Yeah, I never received an email with the code
Code to Redeem Universal Orlando Resort Tickets
Hello, I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM? Thank you
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I find the word "inconvenient" as another word that should be edited for "Inflammatory Language" especially when you are talking about removing a service that I am paying additional for. Like knw6593, I am paying over $400/month to Xfinity, and I'm
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hi @XBUser, thank you for making us aware of this issue. Our team is here to help make sure headway is made on this work. We'll need to gather some additional details to get the ball rolling. Please send our team a direct message with your full name,
Buried cable not done despite email saying it was completed!
Received email that buried cable was complete but the work was not done!
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I need all my emails. See what you can do
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Given how frequent - and long - these outages are, I'll be looking for another provider.
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
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@XfinityJeff YW !
Letter to "Arbitration Nod"
Hello, I am writing about an extremely egregious situation Comcast/XFinity has been putting upon myself and my neighbors. Last week (5/8/2026) we began experiencing intermittent service outages which are continuing to this moment (5/15/2026 9:00 am). This has been very frustrating as my wife needs t
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Hi @user_n9663a are you still experiencing this concern? Please check out: https://www.xfinity.com/support/articles/x1-last-watched-clear-history
The clear last channel history clear D does not work
When do you expect to fix this glitch? “The Last Watched banner won’t remove individual channels. ‘Clear this channel’ shows the confirmation but the channel stays in the list. Clear All still works. This is happening on multiple boxes.”
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Buried cable not done despite email saying it was completed!
Received email that buried cable was complete but the work was not done!
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If your Xfinity Stream app on Roku stopped working in May 2026, it is likely due to a stuck authorization session, outdated software, or a required app update. Sign out of the app, uninstall it, restart the Roku via System Settings, and reinstall the
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Roku Xfinity App stopped streaming may 2026
May 14, 2026 timeframe. Roku devices with Xfinity app. App loads, can see my saved shows, etc, select one saved show to watch, circle of death appears for about 2 mins, then error pops up saying Video cannot be played Error: TVAAP-00331. Tried multiple shows, no play. Went to bedroom tv/roku same th
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