Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (517.3K)
Also had a tech check all the lines, tap node etc. My logs show that the my upstream OFDMA channel is failing to lock, and my upload speeds are at legacy speeds ~39 Mbps. I suspect that the Dynamic Range Window violations and T3 timeouts could be a r
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
Question
Live agent
Been trying since noon to get a live agent we used to chat numerous and I mean numerous times switch cable boxes always ends up with they want to send a technician it was working at noon fine it's got to be something on there and both boxes do the same thing customer service is unreal we might have
Question
•
Customer Service
Upcoming automatic payment- not authorized
I do not authorize the upcoming automatic payment. The service still does not work in the bedroom. I had an appointment for a technician to show up,, I took time off from work and lost wages! HE NEVER SHOWED UP! I WAS PROMISED A CALL FROM A SUPERVISOR-- NEVER HAPPENED! YOU ARE NOT AUTHORIZED TO TAKE
Question
•
Channels and Programming
iPhones won’t connect to network
“I have an Arris XB7 gateway. Multiple iPhones connect to my home Wi-Fi, work normally for several minutes, and then lose internet access while still showing connected to Wi-Fi. The same iPhones work perfectly on another Wi-Fi network/personal hotspot. Other devices in my home continue working norma
Question
•
Your Home Network
I have what appears to be a routing issue after my Comcast email account was transitioned to Yahoo. I expected that after the transition any email directed to my Comcast.net account would appear in my Yahoo Mailbox. That doesn't appear to be the cas
troubleshooting
i had to change my password and now i am not getting any emails at all, how do i get email back
Question
Hey @user_xdfbkh not a problem! There are other ways to access your account and features from the app as well online and on your TV box. Please check out Use the Xfinity My Account app on your X1 or Flex streaming TV Box You can also c
App
Since I can't download the app because it's not compatible with my phone how in the [Edited: "Inappropriate Language"] do you expect me to do anything
Question
user_066q5l Our team can look into your SIM order/concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you
Physical SIM order keeps getting canceled/lost in system—Need Tier 2 help
Hi, I am having a major issue trying to get a replacement physical SIM card shipped to my address. I currently have an active eSIM line, but I need to switch to a physical nano-SIM card for a dual-SIM setup for travel eSIMs when I’m abroad. Every time I speak to standard online chat agents, they tel
Question
Address Not Recognized
Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.
Question
•
Customer Service
Hello @user_b3c3ul, and thank you for reaching out here on our Xfinity Community forums. I can understand how frustrating it must be to have difficulty adding the sports programming you want, especially with college football games coming
Can’t add sports pkg to my subscription
I am not the above user. This is the only way that I can communicate with you people. I absolutely can not add the sports package before this weekend no matter what I have tried to do. I absolutely need someone to email me directly at [Edited: "Personal Information"] today so I know how to add colle
Question
user_6faecy When you run the speed tests on your computer, is it hardwired to the Xfinity gateway or hardwired to a separate router/ethernet switch?
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
Leaving xfinity
Over $300 a month for this service and im leaving xfinity due to screen saver. Good bye from another dissatisfied customer.
Question
•
X1
Then it must be your modem, your tech said is was the most current one.
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
Thank you for clarifying. If you're currently traveling and using the Xfinity Stream app directly on a Samsung TV, that is likely the reason you're receiving the home network message. Samsung TVs and other connected TV devices generally require a con
Streaming app won’t show TV GO
I got a new Samsung tv and can’t find TV GO. Nothing will play on live tv because I’m not at home on my home network.
Question
Cancel mobile order or change it
I would like to cancel a pending mobile order, I put in an order for an iPhone 17 pro but I can’t get it until my internet is activated next week when it’s installed. I just remembered, the iPhone 18 pro comes out next week. I’d rather cancel this order and get an iPhone 18 pro when it launches next
Question
•
Devices
user_yxxtyk Thank you for bringing this to our attention! I will find the proper team to report this bug to :). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
Question
Cost Increase
Please advise reasons for Price Increase. It went up over $30.00 per month. Am I getting more or better services? Please provide bill breakdown compared from previous service to new service? Thank you
Question
•
Your Home Network
@user_xv2m7u Our team can dive in and assist with making any changes to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Sup
i want to remove streaming installation amount from my first billing
i want to remove streaming installation amount from my first billing, i just bought a new connection and subscribed to a plan where i see 15$ has been charged for one time installation for TV streaming, which I do not want and would like to discontinue and remove from final billing.
Question
Hey there user_ee6xlo thank you so much for following up! When you are seeing these 2 plans, is this using our Xfinity My Subscriptions page? Or is this directly on HBOMax?
HBO Max (Double Subscription)
Hello, I recently got stream bundle package and i got hbo max standard with it. when i checked my hbo subscription page, i noticed that i have 2 active subscriptions. 1st one Basic with ads. 2nd one Standard (no ads). I want to make sure i am only paying for standard and not for basic with ads on to
Question
Hello user_we9kew, thank you for reaching out here in our Xfinity Community forum. We appreciate your time and I will be happy to help you. You are saying you have had service at your neighbors address (on "paper") but actually at your house. Is that
XfinityJeffB
commented
16 hours ago
to the conversation:
0
2
Address Not Recognized
Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.
Question