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Hello @user_gdy49c thank you for reaching out! Are all channels affected or just certain channels?
xfinity app say not on home wifi
I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee
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My son thought he would of received a warning like we do before we get close to exceeding our data.I think waiting for 108 do llar charge then sending a notification is to late. Who do I need to contact to get this removed or lowered Thanks for your
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
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We just had two weeks of daily interruptions of service for so called updates and this is what we get, you take away the ability to dvr shows for a certain amount of time! Unacceptable! Thirty seven year customer but no more.
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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NO problem at all, we will continue to follow up until this issue is complete. Have a great night!
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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@XfinityDuron I'm still on the temporary line waiting for the next crew to come and hang the lines back on the pole. Thanks for following up!
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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@AlgebraVic @user_9ke9gl Please give us the exact error message[s] you are getting so we can help pin point this.
Is SMTP service still working for comcast.net?
I used to be able to send email via SMTP via comcast.net, but now it's stopped working. I've seen that I have to authorize this now (I checked that my account and password are correct). I can't seem to find this on the xfinity.com page. Can someone tell me how to do this?
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Hello there, just wanted to follow up with you as promised to see if your issue was resolved. How are things going?
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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I just posted a response but I think there was an error in the submission. Sorry if this is a duplicate but I will retype my message. I am relying on my Phone carriers data to respond to these messages. we just signed up for our 3rd attempt at a wai
Lost cable and internet after thunderstorm
We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se
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Recurring internet outages traced to Comcast's own infrastructure — data attached, requesting technician review
We've been experiencing recurring internet outages/degradation (several per day, each lasting seconds to minutes) for the past two weeks in our home in the Avenida España/Los Paseos neighborhood of San Jose. To get to the bottom of it, I used AI to set up continuous automated monitoring from a dedic
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Your Home Network
Hello @AlgebraVic thank you for reaching out! I have attached an article here that should help you enable third party access. Enable third party access
Is SMTP service still working for comcast.net?
I used to be able to send email via SMTP via comcast.net, but now it's stopped working. I've seen that I have to authorize this now (I checked that my account and password are correct). I can't seem to find this on the xfinity.com page. Can someone tell me how to do this?
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frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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Mine is back up and working fine now
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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I can’t find my ticket number
I was given a ticket number over the phone and it doesn’t come up when I search with the chat bot
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Customer Service
direct messaging\Peacock TV offer
I am a Diamond Xfinity Internet member and received the Peacock Premium benefit email, but the Peacock activation entitlement is missing from my Xfinity account/StreamStore. I need the Diamond Peacock benefit attached to my account so I can activate it.
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Customer Service
Thanks for allowing us to help with your billing concerns, user_b61cb3. To recap, we confirmed that the account was scheduled to be disconnected on 6/18, but the cancellation order did not process as intended. I've now completed the cancellation and
Cancel account
I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can
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Unable to get an expected time for service outage repairs
My wifi has been down since early this morning. I received 2 text messages saying that my internet was expected to be fixed by 1:15 pm. It is 6:45 pm. My WiFi is still down and I have not received any other messages stating that the expected time frame has been changed. I tried using the app and cal
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Customer Service
Hello user_pj7w8a! I appreciate you coming to our community for help with your ticket, and you're in the best place for it! We'd be glad to look up any ticket that was raised for you previously. Are you able to give us some detail as to what the tick
XfinitySeth
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I can’t find my ticket number
I was given a ticket number over the phone and it doesn’t come up when I search with the chat bot
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