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Cancellation Notice triggered by new customer before I submit my request
I am moving out (renting my house), but did not submit my cancellation request to Xfinity yet. New customer has already submitted request for new service at same address and this triggered a cancellation of my service. I need to make sure these are coordinated so I do not lose service before my move
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Customer Service
Hello @Mvp2222, thank you for taking the time to leave a post. Thank you so much for taking the time to share such wonderful feedback about Sam! We’re thrilled to hear that he was friendly, patient, and thorough while helping with your int
Sam the terminator was amazing
to whom it may concern, Sam is an outstanding employee! I spent over an hour on the phone with him working to resolve an issue with my internet service. At first, I honestly wondered if I was speaking with an AI because of his voice, but I quickly realized I was speaking with a real person based on
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Then why have it show as a ‘To Go’ channel? For a very long time it WAS available. It only went away about a month ago.
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
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Thank you for your reply. Yesterday I sent the direct message as you said. Waiting to hear a reply.
Contractors for Xfinity botching installations
I recently moved to a new construction townhome. Prior to receiving service they have to run cable from the terminal box at the end of my building through conduit that runs into my garage. The contractor they sent to run the cable (not an Xfinity employee) didn't come prepared with the right tools.
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Sam the terminator was amazing
to whom it may concern, Sam is an outstanding employee! I spent over an hour on the phone with him working to resolve an issue with my internet service. At first, I honestly wondered if I was speaking with an AI because of his voice, but I quickly realized I was speaking with a real person based on
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Xfinity Compliments
Hi @user_0ogicb,I actually don't recall a font adjuster within the Xfinity app. This may be within an accessibility setting on your phone, what is the make and model of your device?
Font size on my Xfinity iPhone app is huge
Suddenly the text size on my Xfinity/Comcast is huge with overlapping icons. I have tried to log in and out of the app, adjust Font size in my settings, power off and on, but nothing works. The app is rendered useless.
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Suddenly the font on my mail app is huge, distorting the page and rendering use of the app inaccessible. I’ve tried to adjust the font size in settings, log in/out, power off/on and nothing helps. Any ideas would be appreciated! Note: This comment
Font size on my Xfinity iPhone app is huge
Suddenly the text size on my Xfinity/Comcast is huge with overlapping icons. I have tried to log in and out of the app, adjust Font size in my settings, power off and on, but nothing works. The app is rendered useless.
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Email was never a line item on your bill ... Are any of the thousands of interconnect servers, routers, and fiber optic line items on your bill? Any employee salaries? Cost of building and maintaining the Palace in Philly? It is a mistake to belie
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello @bobc9972, thank you for taking the time to leave a post. We’d be happy to help you explore moving from NOW Internet to Xfinity Internet. We understand wanting to take advantage of the 5-year offer, and we can review the available options
Migrate from NOW Internet to Xfinity internet 5 year plan
I have 200 mps NOW Internet. How do I migrate to the XFINITY 5 YEAR internet plan?
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@MamaPlum Thanks for reaching out for support with your membership rewards. Our apologies for the experience you had. If the reward is no longer visible it's possible the time has expired, it's no longer available or supplies are exhausted. I’m
Calm Reward Malfunction
I claimed the Calm trial through my Xfinity Membership benefits & received a promotional code. However, the code isn’t working on Calm’s redemption page, & the reward has now disappeared from both my available offers & redeemed benefits. Could you please help restore the reward or provide the correc
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Good morning @user_yc22x5, and thank you for reaching out to us on the Xfinity forums with your question, I hope this message finds you well. I am sorry to hear about the issues you are having with switching the account to NOW Internet, but you have
Need help switching to NOW Internet 45/month — Online system and chat support unable to assist
I'm an existing Xfinity Internet customer trying to switch to NOW Internet for $45/month. I've already contacted customer support, but the agent said they don't have permission to process the change. The Xfinity website also won't allow me to switch. I'm currently overseas and cannot visit a physica
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Hello, @user_rw6czq could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Help cancelling residential internet
I need help cancelling my residential internet service as soon as possible. Phone cancellation is not practical for me. Could an official Xfinity team member help me complete the cancellation through private messaging? Thank you.
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user_h63soj Thanks for reaching out to us for help with getting a new promotion for your account today. I would be happy to review what offers I can find for you, and see if I can get the $45 one mentioned. I'll need a direct message with the account
Existing Customer seeking help to transition to $45 Internet Plan
Hi Xfinity Support, I'm reaching out because I want to lower my monthly internet bill to the current $45/month promotional tier. I value my service with Xfinity, but my current rate has become too high. I see that the $45 plan includes the necessary equipment and unlimited data, which perfectly fits
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Hello @user_05nnvs, thank you for taking the time to leave a post. We’re sorry for the concern this unexpected email has caused. Receiving a notification about a device you don’t recognize would understandably raise questions. Spam or phi
Service related emails
I recently received a service related email that stated I had successfully registered my iPhone 18. Problem is I do not have a iPhone 18. So I went onto my account and saw nothing that indicates that a iPhone 18 had been registered. Don’t understand why I received this email and cant find a phone nu
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I experienced something very similar but far worse. After accepting xfinity's free phone service offer, they also started charging me. But it didn't just happen a few times this went on for 5 months, despite all of xfinity's assurances that it
Ongoing Incorrect Charges for Free Xfinity Mobile Device
Hello, As a Platinum customer, I have been using Xfinity services for many years. In October, I was encouraged to switch to Xfinity Mobile; however, my personal device (Galaxy S24 FE) was not eligible. As a result, I opted for a free device offered by Xfinity—the Galaxy A36. I was clearly informed a
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Hello, @TiredofUnplugging sorry to learn you've been experiencing this black screen issue when your TV box updates. I thank you for the troubleshooting steps you've already taken. Have you by chance also swapped the HDMI cable as well? Also, have you
Restart Xfinity Box with Black TV screen
Sometimes when I return to my TV, the Xfinity cable box has received an update and my Xfinity box will still be ON (with the indicator light shining) but the TV HDMI input will no longer recognize the cable box. The TV screen is completely black and not showing the Xfinity screen/cable. Turning off
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meredith.landers Thank you very much for looping in our team on the experience. We want to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further loo
WORST CUSTOMER SERVICE EVER!!!
They made numerous mistakes. And they are the rudest company I have EVER talked to!!
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@el_jeffe2 Thank you for posting to our Xfinity Forums. I'm sorry to hear that you were unable to resolve your concern over phone or chat. Our team would absolutely love the opportunity to help you with any account concerns you have. Can you share wi
WORST CUSTOMER SERVICE EVER!!!
They made numerous mistakes. And they are the rudest company I have EVER talked to!!
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user_dz58st I would be reaching out if I were in your shoes too. When you sent back the equipment to us did you also inform us of your move and request to close your account?
Why am I still being billed?
We moved August 14,2026 OUT of the XFINITY network area (send back the equipment - August/September and are still getting billed and I have auto pay that needs to be stopped. I need this resolved ASAP please. THanks
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user_slyb9a Thanks for reaching out to us about a recent interruption of service in your area. We do our best to provide our customers with an estimate on repairs, but we only do estimates given some work can take longer if something delays repairs l
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newtork damage
What is the network damage for the 2000 people affected, including me? service was supposed to be restored last night and it is still out. Can we get some informtion?
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