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I missed my 90 day window for free peacock premium, how do I get it? Can I?
Please help. I signed in on my tv and it says i have to upgrade to watch certain things.
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Customer Service
how to reactivate number
i cancel line maybe 30 days ago,please help me to get back my account
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Plan
Netgear CM3000 and RAX41 upload speed artificially capped at 35
Recently there was an upgrade to service in my area and was expecting to get some sort of upgrade to my upload at least, and while the advertised offers for internet plans have a min of 110+ up for even the lowest tier, I seem to be grandfathered in at 1000/35 artificially hindering my upload speeds
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Customer Service
Device Unlock CHAOS
I really really dislike u guys. I want my device detached. never had an account. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account d
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Devices
@XfinityJon Thanks for the reply. Looks like great offers. However I am not going to give up my personally owned cable modem and pay a self install fee of $39.99 for your WiFi equipment. Don't want WiFi in my home. Also not going to go on autopay. P
Internet promo expires Nov 17. Would like to get new promo on Monday Oct 19, and be in discussion with you by 9AM Mountain time if possible
My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19 due to my billing cycle dates. Is this something you can help me w
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I’ve already done all that and you’ve obviously read it. What more do you want than what I’ve already told you? It feels to me, again, that xfinity is trying to put me off, extending this and dragging their feet to do something about it.
Autopay
I’m wondering why Xfinity can break their own policies. I was just charged my bill on a card that wasn’t set up for autopay. The only reason it was there was because of refunds. Now, a few months ago, I got a new card. The system wouldn’t let me change my autopay to it but I figured if it was there,
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xb6 gateway loud fan noise
I recently received an XB6 gateway, and within a only a few days of installation, the fan began to make a loud humming noise that I can hear throughout my apartment. this has been going on for several weeks now, and the gateway is only a month old. I would like to start the process of requesting a r
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Customer Service
Internet
I signed up for Internet today under my email. I picked up equipment and I can’t log in to my account because my email controls my brothers account
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Of course. Hope the group of Official Employees that read and respond to these posts are noting the pattern.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Bill?
Hi, I signed up for Xfinity 500 Mbps internet in Boulder, near the University of Colorado Boulder. My monthly bill was $36.39, including taxes and fees ($35.00 plus $1.39). My latest payment on October 16, 2026, was $67.16, which is much higher than my usual bill. Could you please explain exactly wh
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Billing
Still no resolution. Incredible.
Weather Channel Error: TVAPP-0023
This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times w
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Internet still down after Xfinity outage marked resolved — possible incomplete restoration
My internet stopped working approximately four hours ago. During troubleshooting, I received an Xfinity notification that there had been a service outage in my area, followed by a notification that it was resolved. However, my connection has never recovered. I'm using an Arris SB8200 DOCSIS 3.1 mode
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Your Home Network
Hi there @user_6t3vwa, when it comes to unlocking your Xfinity Mobile device, you just want to make sure it checks a few quick eligibility boxes first. I've included a link below with more information. Let us know if your device is eligible.How do I
Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones
I recently activated two iPhone 17 pros. The Xfinity app shows the two phones unlocked but the two phones show carrier lock: sim locked message under iPhone settings. I’ve called Xfinity Mobile and also chatted Xfinity assistant the last two days and my issue is still not resolved. Can someone from
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RFK-03117 or XRE-03090 are two of the error codes I often get. There are others too but I didn’t write them down yet
X1 wireless cable box crashing
My cable box is crashing all the time and is very unreliable ever since I got the latest wireless cable box. Different error codes all the time. I am so frustrated. Please help
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@user_1002133 , thank you for letting us know you are also having issues with your NVIDIA Shield connecting to our Xfinity gateway. I was able to do some digging and found other NVIDIA Shield users running into a similar issue if the date is inc
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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X1 wireless cable box crashing
My cable box is crashing all the time and is very unreliable ever since I got the latest wireless cable box. Different error codes all the time. I am so frustrated. Please help
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X1
Community Best Answer
Thanks for spending some time with our team to look into your billing concerns, @Phiet! We are glad we could get things turned around! Our community is filled with knowledge to help with any Xfinity concern. We are glad you are part of it and hope yo
Billing - Promotional Credits
Hello Xfinity Support, I am requesting the escalation of an ongoing billing issue with my Xfinity Mobile account. I previously received a case number indicating that the issue was resolved; however, my account and monthly bill still do not reflect the corrected amount. Please route this request to a
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user_s0tc9g Thank you so much for reaching out for help with getting your coax outlet moved. Our techs are awesome, but due to liability issues, we are not able to complete any line work within your home's walls. If the room in question does have acc
XfinityAmandaB
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13 hours ago
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Wifi line
I need my wifi wall outlet move up stair
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