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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Customer services and broken promises
I have been a member with Xfinity for quite some years and I am even a gold member, I was informed that I would receive football channels and internet for $66 a month, after two different Xfinity representatives have lied to me and even corporate has reviewed the call and the issue at hand agreed th
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Good afternoon user_y9d4qb we can certainly assist you further. In this case we will need some additional private information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Landlord- Need Outside Line Moved
I am a landlord of house. i do not have xfinity or an xfinity account nor do i live at residence nor want to pay for services but i do need the xfinity line repaired and moved which is coming into house for the next tenant. can someone advise how to get an appointment for a tech to come out to this
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user_9b012c Thanks for creating a post. It sounds like the bundling discount for having the line of service may outweigh the cost of the service itself, which may be why the price change doesn't seem to make sense. My team can help review the current
10 year old equipment
I have ten year old security equipment and am paying monthly for Home Services. I tried to cancel them but they were going to charge me MORE every month for cable and internet. Unreal! Do I just shove this equipment in a box or cancel all xfinity services for this [Edited: “Inappropriate Language”]
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We definitely value you as a customer and truly appreciate your loyalty, from the bottom of our hearts. I know for myself, I like to save as much money as possible on my bills so I totally get where you're coming from. As a corporate team, I can tell
Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee
I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling
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Smithsonian Channel
On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!
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Channels and Programming
Landlord- Need Outside Line Moved
I am a landlord of house. i do not have xfinity or an xfinity account nor do i live at residence nor want to pay for services but i do need the xfinity line repaired and moved which is coming into house for the next tenant. can someone advise how to get an appointment for a tech to come out to this
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Customer Service
Please follow the steps below to send a direct message for further assistance. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new co
Work order confirmation, statement of service
Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil
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Thanks, @XfinityJustinM - DM sent as requested.
Refund status - still not received
Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you! Account number: [Edited: Personal Information] Refund request Closed Ticket Number: [Edited: Personal Information] Ticket Created: 7/
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Greetings @user_4w9vy0,Thank you for taking the time to create an official post. Please keep in mind that you are posting and commenting on the public forum. We ask that users please refrain from posting personal information on the public forum for s
Refund status - still not received
Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you! Account number: [Edited: Personal Information] Refund request Closed Ticket Number: [Edited: Personal Information] Ticket Created: 7/
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The issue was solved by chance, here are the steps. 1. Went to https://www.xfinity.com/yoursubscriptions, was not signed into my Xfinity account 2. Clicked the the activation button and was taken to Peacock page 3. Signed in with my Peacock account w
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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Hi. Thanks. Yes I’ve checked that and the price is $100 pm for 1GB so double the offer for new customers which is not rewarding customer loyalty at all.
Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee
I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling
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user_qanxrq Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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@user_fhohkn I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Transfer PIN
Currently attempting to transfer mobile services to a different provider but I am unable to acquire a transfer pin. Whether I use the app or the website, I get stuck on a page that says “We’re gathering your account information.” It gets stuck there and nothing happens. Customer service via phone is
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@user_015576 - You've come to the right place, I assure you! Our team would be happy to take a thorough look over everything on your account, from service and equipment to billing and plan pricing. We're experts of it all, and would love to turn this
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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@user_dglwnu Need more details.... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated f
EG
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Internet
I can’t connect to internet
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