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@XfinityMartyR We’ve already switched to another internet provider and no longer need Xfinity service. We would like to permanently cancel our home internet without a phone call. I’ve already sent a direct message to Xfinity Support. Could you pleas
Cancel
I want to permanently cancel my Xfinity home internet service without a phone call. Please help me complete the cancellation through messages and confirm the cancellation date.
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user_cucvqc - Thank you for the additional details. We appreciate you choosing Xfinity over the years and want to do everything we can to help. Let’s take a closer look at what happened with the order and work together toward the best possible
Account services or Plan-changes Specialist Request to reverse plan change
My account plan and billing has been changed by Xfinity on October 23, 2026 . I am contacting you 48 hours later, Oct 25, 2026, to restore my previous plan, effective as of the date of the change and confirm any billing adjustments. Please restore the account to my previous billing file. Or please t
Question
For your security, please send our team a direct message using the steps above to provide your personal information. We would not want any personal information available on our Forums to best protect our customers.
Burial of exposed cable.
It’s been 5 months xfinity has not buried the cable and it has become a tripping hazard. Tries to get it fixed but xfinity has not done anything.
Question
@Lostintheforest We only received an invitation to move one email account but not the secondary email account. How do we manage this situation? When is the drop-dead date for making the conversion? Thank you. Email addresses usually, but not alway
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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I’ve sent the direct message today.
Cannot TURN off Autopay
Hi, I’m an existing Xfinity customer. I had my previous NOW internet plan with Xfinity too, and I had setup autopay on that account. I no longer needed that plan, because I purchased another Comcast xfinity plan. I couldn’t turn off autopay on my previous account, when I tried turning off autopay it
Question
So I've done what you asked; someone replied asking if they could text/email me for a code. I've now replied three times and no response. Can we get on this? My husband and I both work remotely and we need the internet. It's kind of fundamendal in 20
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Ticket #CR279195125
Had contact to explain this issue which was a massive charge which I am disputing
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Plan
user_vgimir, thank you for reaching out to us through Xfinity Forums. I would be happy to take a look at your account and make sure things are in order. Please send us a DM with your name and address. Here are the detailed steps to direct messa
I’m going to be charged for another account
I received an email that I’m going to be charged for a monthly account which is not mine. This will be an automatic withdrawal.
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This hapoens on both the website and Tv.
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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@XfinityNasser https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup Made the link live. After you post a link make sure you space after it. That will make links live.
My Xfinity app keeps signing me out and I have to keep signing in to see my email. How do I correct this?
The last few days, when I sign into my Xfinity app for my email it does not give me the choice to click keep signed in. Therefore, I am having to sign in a lot, each time. How do I correct this?
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New Security Protocol
I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday tod
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Customer Service
Hello @user_jhqlo0, and thank you for reaching back out on the Xfinity Community forum! I can understand why this has been so frustrating, especially after you spent several days trying to get the phone unlocked and thought everything had been take
Device Unlock CHAOS
I really really dislike u guys. I want my device detached. never had an account. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account d
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Not answered [Edited: "Netiquette"]
user_904ke7
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Email boxes on Comcast.net
How do I add them [Edited: "Netiquette"]
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