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user_b09vp2 Thank you for stopping in for help with accessing your new account information in your Xfinity app. It sounds like there was an error linking the customer information, like your Xfinity ID and your contact information, to your new account
My old account ending in 9598 is disconnected and still attached to my Xfinity ID
I need help from a human with an account-linking problem. I moved service on September 1. My old account ending in 9598 is disconnected and still attached to my Xfinity ID mgt4. My move confirmation states that the new address has a new account number, but that new account is not linked to my Xfinit
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Complaint
I am writing to formally register my extreme dissatisfaction with the service, pricing integrity, and customer care I have received. I was quoted a specific monthly price by Xfinity representatives on four separate occasions. However, when my billing arrived, that agreed-upon rate was not applied. W
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Customer Service
Yes, outgoing mail serrver smtp.comcast.net used 587 and 465 with SSL, neigtherr work for sending emails using Apple Mail app.
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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Thanks for bringing this to our attention here on the community forums, user_53jid6! I'm sorry that you haven't been able to get help with those low hanging lines. You've come to the right place, and our team would be more than happy to get the ball
Low hanging wires, non-customer
Wires are hanging low in the back yard of my condo building. I am the condo president but do not have an Xfinity account. I am having trouble reaching someone to come fix the lines.
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@user_o13lyb Can you try these steps below: Press the Xfinity button on your remote. Go to the Settings gear icon. Select Preferences, then General. Highlight Smart Resume for Recordings and press OK to toggle it on or off.
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
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My old account ending in 9598 is disconnected and still attached to my Xfinity ID
I need help from a human with an account-linking problem. I moved service on September 1. My old account ending in 9598 is disconnected and still attached to my Xfinity ID mgt4. My move confirmation states that the new address has a new account number, but that new account is not linked to my Xfinit
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Sign-In and Account Management
user_vzkuaa Thank you so much for stopping by for help with your billing concerns after returning equipment. Any unexpected billing is a reason to reach out, and we appreciate you stopping by for help. Returning equipment does not automatically disco
I’m getting charged a 600$ balance I shouldn’t have.
I have been getting billed 50+ a month for an internet that I’ve been turned in on time. I went to the store and they told me they see that I had returned it in the system but they said I still have to pay the balance even though it’s been charging me for it still after returned. This is a big incon
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Membership status and rewards
I recently moved and transferred my services, I had and Xfinity technician install my wifi so it works. Now the problem is in my account I no longer see the diamond membership status and it is making enroll in rewards again. I was already enrolled in them and I can still open the peacock app and my
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Customer Service
Hello @user_i2l6hj have you also attempted to switch the port number to 587?
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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Low hanging wires, non-customer
Wires are hanging low in the back yard of my condo building. I am the condo president but do not have an Xfinity account. I am having trouble reaching someone to come fix the lines.
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Customer Service
Hello @Jasfigz thank you for taking the time to reach out on our community forum! I understand how frustrating this can be, and I would like to take a look at your account and make sure we get this resolved for you. Please send us a direct message w
Damaged Green Pedestal - Requested Metal Replacement Multiple Times
I have an ongoing issue where delivery drivers have constantly ran over my pedestal at the edge of my property. I’ve had several xfinity employees show up and “fix” it by lifting up the bent and damaged cover with the wires and just tucking it back in. They claim I can request a metal pedestal like
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Good evening user_0oyf6r I would be happy to assist you further. Have you already done a hard reboot to the gateway at this time?
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Blurry sports on Samsung Tv
Watching sports on the Xfinity app is blurry. All other streaming apps work fine with no issue.
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Xfinity Stream Website
Hello @user_bm5vhi, and thanks for your feedback here on our Xfinity Community forums regarding a resolution to your service issues. That's great to hear! In many cases, even if a previous account is closed or cancelled, you will still be able
Hours spent on phone, no resolution.
My internet goes down often, even after a tech changed the cable line and the service started temporarily working again. For example, it was disconnected for 1 hour today. Prior to this, there was an xfinity outage in my area, and the internet speeds slowed to a crawl before the technician. I told t
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Hi user_n9avvb, thanks for taking the time to reach out here on the community forums! I can definitely see how not being able to connect a single device would be extremely confusing, especially since it hasn't had problems connecting to other network
iPhones won’t connect to network
“I have an Arris XB7 gateway. Multiple iPhones connect to my home Wi-Fi, work normally for several minutes, and then lose internet access while still showing connected to Wi-Fi. The same iPhones work perfectly on another Wi-Fi network/personal hotspot. Other devices in my home continue working norma
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Good evening user_jd8euk. I can assure you this is not the experience we want for you. I will be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
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I want to cancel my service. I can't deal with any more awful customer service.
I have been trying for two days to get some resolution. Every time I try to pay my mobile bill, I get an error message. I have tried two cards, the app, the website, different browsers, different devices, clearing browser history, incognito mode, and restarting devices. I had the misfortune of deali
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