Xfinity Community Forum

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So after spending 3 hrs on the phone the issue is semi resolved. There was a ton of unapplied credit, poorly written ticket information and confusion. But in theory the issue is resolved. Still got no email update regarding the situation, so if the i

user_mwna3x

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10 hours ago

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U

Bait and Switch

I am extremely frustrated. I got service with a $45 locked in price in December 2025. Every single month since then I’ve been billed everything but. I have spoken to multiple agents, every single one “corrected” the issue. But 1-2 weeks before billing the correction would reverse and I would owe mor

Question

Hi there, @user_5jri61. You mentioned you get a notification to change your email, then also that you changed your email password. I'm not clear on this issue. Could you elaborate on if you were prompted to change your email or to change your passwor

XfinityFrank

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10 hours ago

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Login for Comcast account

Trying to change password for Comcast account

Question

Hello user_mwna3x Thank you very much for looping in our team on the situation with the bill. To dive in on specifics, I just need to invite you to direct message. If you can please send our team a direct message with your full name and full

XfinityTommy

commented

10 hours ago

to the conversation:

0

U

Bait and Switch

I am extremely frustrated. I got service with a $45 locked in price in December 2025. Every single month since then I’ve been billed everything but. I have spoken to multiple agents, every single one “corrected” the issue. But 1-2 weeks before billing the correction would reverse and I would owe mor

Question

user_xrpypw Can you please send our team a ModMail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name along with your full service address so that I can assist you further?

XfinityBrianH

commented

10 hours ago

to the conversation:

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2

U

Unprofessional Interaction

An xfinity truck that is laying cable in our area pulled into my driveway. After realizing they are at the wrong location instead of backing out they thought it was a better idea to turn around on my lawn. I find this extremely unprofessional. Who does this?

Question

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Closed Account - Overdue Balance??? WORST customer service

My apartment changed our lease and have their own WIFI for residents to use, so I had to cancel my Xfinity service. I called Xfinity back in March to cancel my service before it goes to the next service pay period and the gentleman on the phone was able to assist me and assured me that there wouldn'

Question

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Billing

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Need more details please.

EG

commented

10 hours ago

to the conversation:

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U

WiFi isn’t working

I’m trying to figure out why the WiFi / internet isn’t connecting.

Question

U

lost all of emails through comcas.net Keep getting notfication to change email. Have chnged my email password at comcast but hasn't helped. Is there a master password that I don't know about?

user_5jri61

replied

10 hours ago

to the conversation:

0

Login for Comcast account

Trying to change password for Comcast account

Question

U

Unprofessional Interaction

An xfinity truck that is laying cable in our area pulled into my driveway. After realizing they are at the wrong location instead of backing out they thought it was a better idea to turn around on my lawn. I find this extremely unprofessional. Who does this?

Question

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

0

2

U

Bait and Switch

I am extremely frustrated. I got service with a $45 locked in price in December 2025. Every single month since then I’ve been billed everything but. I have spoken to multiple agents, every single one “corrected” the issue. But 1-2 weeks before billing the correction would reverse and I would owe mor

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Payment arramgements

I want to make payment arrangement for $218.32 on 6/4/26

Question

TRAFTER Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comca

XfinityAirelle

commented

11 hours ago

to the conversation:

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NFL Network/Xfinity

Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m

Question

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I lost my folders when I reinstalled mail

user_gwu61w

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11 hours ago

to the conversation:

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comcast.net

why can i not access my comcast.net email

Question

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BILLING ISSUE

Being charged for a mobile service that you do not have - never used it ever! Please give me an e-mail so I can send you proof! Mine is [Edited: "Personal Information and All Caps"]

Question

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Plan

8

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Payment arramgements

I want to make payment arrangement for $218.32 on 6/4/26

Question

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Billing

18

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@XfinityDena I was on the phone with customer service for an hour. The guy ended up hanging up on me, I hope he doesn't send me a survey. He had me clicking on every button there trying to find a way to make it work, it was obvious he didn't know an

user_plabi

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11 hours ago

to the conversation:

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U

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

Question

@Xasperated911 @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

commented

11 hours ago

to the conversation:

0

X

Xfinity Hotspot won't turn off — STOP!

Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway. I have fiber internet, so one of Xfinity's boxes is required to auth

Question

NFL Network/Xfinity

Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m

Question

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Customer Service

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Another thing here: This morning around 11:20 am EST, my internet connection dropped out for about 2-3 minutes. Although the internet connection was as gone as it could be, it was not because the gateway reset. I watched the gateway duri

user_vbtv7c

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11 hours ago

to the conversation:

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Heat related outages = Trying to sell me more services

The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the

Question

are you able to log into Comcast webmail? We want to see if the emails are there and make sure copies of the emails are being left on the server.

XfinityJosephA

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11 hours ago

to the conversation:

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U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

Hey there @user_7o7p6r are you trying to change your username, update your contact preferences or something else?

XfinityJoe

commented

11 hours ago

to the conversation:

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email incorrect how to change

how to change the email address that states another email.

Question