Xfinity Community Forum

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It did, and that system did not work, and that is why I changed to the 1000mbps plan that was suggested by the xfinity tech support rep.

user_8vs19i

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7 hours ago

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Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

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I am sorry to hear that the problem returned after the visit z34jcm. You can absolutely swap your current cable box for a new one at the nearest Xfinity Store. Just be sure to bring in the old equipment. Do you know when you would have the opportunit

XfinityAmira

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7 hours ago

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I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062

I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m

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Not telling me cancelation day?

I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi

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Billing

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Hi XfinityGabriel having difficulty with the DM. your contact info is not on the list, however XfinityGabrielS is on the list. would it be possible for you to send an email to my xfinity email address for the information?

Rubylee615

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7 hours ago

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Leadership- I had a horrible experience with a customer retention supervisor

Are there any corporate leaders who would like to discuss my concerns about continuing unplanned service outages and a customer retention supervisor who is not concerned with retaining my business?

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Hi there, @Shadowcat86 Thank you for taking the time to reach out. I do apologize for the inconvenience you are experiencing trying to redeem the free Peacock rewards offer. Since it's been a few days since you last posted, were you able to get assis

XfinityRichard

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7 hours ago

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Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)

I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

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Hi there, @user_8i8r89 thank you so much for taking the time to reach out. I do apologize for the inconvenience this is causing you regarding your channel line up. Since it's been a few days since you last posted, were you able to get assistance?-Ric

XfinityRichard

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7 hours ago

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Missing channels on Xfinity

Hello, I recently purchased a 185 channel premium subscription with Xfinity in order to begin receiving the Marquee channel which I believe is offered to the greater Chicago viewing area. After obtaining Marquee I noticed that I had lost service for the TCM (Turner Classic Movie) channel, one of my

Question

I understand your point but the only way we offer the Wi-Fi extenders now is through the Xfinity pro, did your Xfinity pro not come with Wi-Fi extenders?

XfinityOrlandoM

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8 hours ago

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Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

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If you look at my account, I already had xfi pro, and it was suggested by tech support to change to the normal 1000mbps plan xfi pro and pro extender was was have issues maintaining connection to my devices. I made that change yesterday. I had a tech

user_8vs19i

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8 hours ago

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U

Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

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The Xfinity Stream app on a 4k fire stick has different issues, it does not think it's on the home network, so limits viewing of some shows/recordings, and it loses audio sync, ending up muting the sound frequently. I solved my issue by switching to

user_dfiior

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8 hours ago

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why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t

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@halju87 Let's take a further look into this Peacock subscription issue. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the &l

XfinityRaul

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8 hours ago

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Peacock Prem not showing up being a Diamond Memeber

The Peacock Prem doesnt show up in my rewards benefits. How to i access this perk?

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Platinum Member: Promotion Reinstatement for “Unlimited Mobile Line Included for 1 Year”

Hello, I am a Platinum Tier member and I am seeking assistance with reinstating a promotion that was dropped from my account. I was recently enrolled in the “Unlimited mobile line included for 1 year with internet” promotion. I had an active Xfinity Internet plan and a new mobile line at $0.00/month

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Plan

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Thanks for reaching out to us, as a customer myself who lives in an older home where I don't get Wi-Fi connection all over, we now offer what's called our awesome Xfinity Pro https://www.xfinity.com/learn/internet-service/xpro This comes with the Wi-

XfinityOrlandoM

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8 hours ago

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Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

Question

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Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

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Customer Service

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Accepted Solution

Router won’t connect to internet after service transfer

I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo

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Customer Service

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Hey Raul, it says my account isnt eligible. please advise. thanks, josh

halju87

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8 hours ago

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Peacock Prem not showing up being a Diamond Memeber

The Peacock Prem doesnt show up in my rewards benefits. How to i access this perk?

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i havent received any correspondence (that I know of) regarding the migration to yahoo. Not sure if i missed it or not

user_56477f

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8 hours ago

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email migration to yahoo

Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.

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Hey @user_ls1r11 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email account. I would be more than happy to offer my assistance looking into this fur

XfinityJanelle

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9 hours ago

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[Edited: "Personal Information"

I lost my Comcast email account.

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user_z28fng Hello there! We appreciate you taking the time to share your recent experience with us over our Xfinity Forums. I can see how this would be a frustrating experience, especially with trying to move. I'd be happy to take a look into your ac

XfinityKassie

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9 hours ago

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Horrible

Recently moved to Oak Ridge TN from Ohio. I had Spectrum WiFi there but it isn’t available in Oak Ridge. So, I called Xfinity. The technician came to the house to install. When he drilled a hole thru the floor, he cut a wire to one of my kitchen outlets. He apologized and said he would put in a dama

Question

It sounds like a Unsuccessful self-installation happened here. An unsuccessful self-installation occurs when a customer receives a Getting Started kit and experiences issues when attempting to connect the equipment or activate the service. Customer

XfinityRoberto

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9 hours ago

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100 Installation Charge

I signed up for service and got the self install kit. When I tried to install, I had to contact customer service cause we could not get a signal. They scheduled and sent out a tech. The tech determined that there was no active signal to the house. And thought that the line to the house might’ve gott

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I appreciate you sharing that, and we want to make this as easy as possible for you. On the left of the profile icon, on the top right of the page, there is another icon that has the messaging icon. You'll want to click on that one (but not in the hi

XfinityEva

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9 hours ago

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Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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