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user_uwthf6 What issue are you running into when trying to access your email?
Having Trouble Accessing Comcast Email [Edited]
Why am I having so MUCH trouble accessing my comcast.et email? All of my payments are on "auto pay" SO YOU get your money - But I don't get good service? Seems a little lopsided..don't you think?
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Sure thing! We are happy to work together to make sure we provide you with the best plan and service. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Me
National Video Plans
I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.
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Thank you for the detailed response. it looks like I could save some money by switching to the new plans vs remaining in the promo I’m currently in until next October. Can we review my options in private messaging?
National Video Plans
I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.
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@GSearer Finallly working for me as well on older apps.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Ok, thanks. I will text my tech from Tuesday and see if he has any updates.
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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US_NAVY_ATL, Hi there! Thanks for taking the time to reach out. I can understand the importance of having the Xfinity Stream app working on your LG TV. The Xfinity Stream app is available on LG TVs from 2018 and newer, including models from 2022. How
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
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Capemayman1 Thanks for reaching out about the email access issue, and yes we are transitioning emails to Yahoo. Do you know if yours has made the transistion at this time?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Good morning, Unfortunately, even after multiple attempts on my part to resolve this issue, my service was still disconnected today. This is extremely concerning, especially given that I work from home. I had no choice but to pay the amount you stat
Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)
Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa
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send a direct message
Since April at least I have not been able to view our call logs or our text history. We have an 18-year-old daughter and we need to be able to look at all of that. She is away at college for her safety. I have logged into the app every time I click on usage it tells me I do not have an account. I ha
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Devices
My apologies for the mix-up, @user_ira3. I think the time between messages may have caused a new thread to form, but we should be able to continue addressing the issue of delayed emails here in this post. When this happens, are all emails delayed u
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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When placing credits on your account we can only credit for service downtime you pay for and not because you can not access channels on the stream app when not subscribed to that services. How is the technician blocking your access to your antenna? I
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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Send a tech to fix the issue with Xfinity blocking my own access to my own antenna. Coaxial is being ruled by your tech. Send a tech since typing is fixing nothing!
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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user_ghb9cn, Hi! Thanks for taking the time out of your day to reach out. As someone who depends on accessing my emails for important messages, I can understand the importance of being able to get into your email. You've come to the right place. We a
Trying to Get Into My Email [Edited]
Trying to get into my email. It stopped on my phone also
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@user_25uexw Thanks for sharing. I am tired of being lied to via tech support. The only way I seem to be honored as a customer is if I go into a physical building but their chats and customer phone support is beyond ridiculous. From agents purpose
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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@user_92q5d9 thank you for letting us know about the appointment. I will follow up with you in the evening to check in.
Land line is dead
Even when I plug a phone directly into the modem. The phone does not light up so I assume it's disabled. I have restarted the modem several times.
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Same issues. Neither comcast or apple support can resolve this intermittent failure. Yet another reason to leave comcast….
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Account Set Up Went Bad
I signed up for Xfinity's 1 Gig internet plan and that set up went fine. As part of a promotion, I am able to get one mobile line for free for one year (as long as I have the internet service). I checked and I was able to port over my iPhone 15 pro. But, instead of setting my up on an unlimited line
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Plan
I’m so sick of being lied to. I was assured LOCAL channels were free with Xfinity streaming. I was lied to about getting a months credits for my time. I have screenshots and transcripts downloaded. Send a technician to my house and fix this issue and
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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Unfortunately, this is a move made by WLVT as result of funding cuts. This is part of an e-mail i received: Sadly, I have the unpleasant job of sharing that the Create and WORLD channels will be removed from our program line-up as of January 1, 202
user_mo41vj
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Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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