Xfinity Community Forum

@johngbg3 Thanks for reaching out to us, here's some additional information on how you can access your email through our xfinity app or through the website that @Again provided. https://www.xfinity.com/support/articles/how-to-access-em

XfinityOrlandoM

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15 hours ago

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email

how can i get my email from this site

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I am experiencing a similar or even worse situation than hers from yesterday, Friday. I called because I wanted to see if I could get a better monthly plan for my phone, and they told me that I had a promotion offering me a free Apple Watch, but that

user_e2fy5x

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16 hours ago

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Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

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I know it’s a valid charge but i’m asking what we can do about it. I read about the same situation with other people making the same mistake with other carriers and they were all able to get some type of waiver or reduced fee. I just don’t know how y

mgob

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17 hours ago

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Excessive Data Roaming Charges

Hi, Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours a

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Cancelled my xfinity and still being billed.

I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.

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Customer Service

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WiFi stopped working

Tried resetting the router bf it didn’t work keeps flashing orange

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Your Home Network

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Inquiry About Early Termination Fee and Service Cancellation

Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou

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Customer Service

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I agree 100%. If Xfinity chooses not to retain NFL Network and NFL RedZone before September I will be cutting the cord and head to less expensive platforms.

user_o74m79

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20 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hello @user_eqcmsu, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I would need to pull up your account to check on your subscription and see why you're not able to activate y

XfinityChelseaB

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20 hours ago

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Disney/hulu subscription

I just got the package with disney,Hulu peacock,Netflix etc and I received the activation email for every one except Disney and Hulu. Tried to sign in under same email and login info and its not letting me in. What do I do?

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Hello @user_9c9s5d, thank you for this information. We still need a few more details about the mailer you received. Does it mention that it's an online offer or that if it requires a new customer account?

XfinityMelinda

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20 hours ago

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mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

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Been with Comcast/Xfinity for many decades. But with losing the NFL network, which I paid extra to make sure I had it, I am starting to look at other options. Never heard anything about it being cancelled until I went to the channel and got th

user_9mu6ec

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20 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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The mailer is from Xfinity Mobile, addressed to me. "Get a free 5G Phone" This mailer has an identifier in tiny characters at the lower right, back side. It reads:LTP99996-1740.

user_9c9s5d

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21 hours ago

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mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

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I have two LG Google Tvs in my house as well and can’t download Xfinity stream app to watch the Now Tv package you added to my internet plan. Posting that Apple TV devices, Amazon Fire TV, LG Smart TVs, Google Chromecast, Apple Airplay and more utili

applelific51881

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21 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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Have you tried clearing your browser history and then re-signing in?

XfinityJeffB

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21 hours ago

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Xfinity Membership Nascar All Star Races Tickets Code

I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Your Home Network

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It completely disappeared from the list of benefits

TurtleCakes92

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21 hours ago

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Xfinity Membership Nascar All Star Races Tickets Code

I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .

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My internet doesn’t want to work

I have tried to use the mobile app every time I try to login in it it doesn’t want me to login. Keep on saying return again and re-login and also I can access my account. I checked the bottom of the Internet device to get the password in the bottom then when I try to connect the Internet, it keeps o

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Customer Service

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Greetings @user_gby8uc, we are following up to see if the issue is resolved. Kindly let us know? We are happy to help!

XfinityMelinda

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22 hours ago

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getting my gateway back online after moving my gateway from downstairs to upstairs

I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work

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Greetings, user_gyieb6! Thanks for posting on our XFINITY Community forum. I am sorry to hear you are having trouble redeeming your tickets on our website. By chance, have you tried loading the webpage through a different web browser?

XfinityNatalie

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22 hours ago

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Xfinity Membership Nascar All Star Races Tickets Code

I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .

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Greetings, @user_pq51v9! I am sorry to hear that you are unable to get into your Comcast.net email box. We are happy to further help so you can get all of your messages. I need more information to best assist you. 1. What happens when you log in to

XfinityRay

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22 hours ago

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Email

cant get Inyo my email;

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I’m also having the same issue. I was able to copy the code but when I went to the Xfinity website to get the tickets, it just kept loading

TurtleCakes92

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22 hours ago

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Xfinity Membership Nascar All Star Races Tickets Code

I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .

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