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Hello @jjwwss, thank you for your comment. Are you able to receive and send emails from the Xfinity site? What third-party email client are you encountering the issue?
Email Send/Receive Error Message
Up until today, my email was working flawlessly. However, today I am unable to receive new emails and get the following error messages: Task '[redacted for privacy]@comcast.net - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified.
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Thank you again @user_0abllr for reaching out to us today about the issue with the bill. We were able to work with you over direct message to remove the equipment and resolve the issue. Our Xfinity forums community is a great place to discover helpfu
Incorrect charge on bill
Hello, I previously had an Xfinity streaming TV box when we first started our internet service, however we never used it and the promo was ending (free service), so I returned it to a local comcast store as requested but started to receive a charge for equipment. I have spoken to multiple agents abo
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@EG Yes, thanks I know it. In the past I had a guy that was doing my company cabling to come and do those type of services. After I move to Miami I don't have him anymore and the cabling company of my company in Miami will not send a tech for such a
Internal Cabling
Hi all. I need to pass a cable from living room in the first floor to the bedroom in the second, as well connect this bedroom to another one with an ethernet cable (ok, please, I do know about wi-fi and other ways to connect) but I'm required to have an ethernet cabled connections between all the ho
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user_0feaov Good morning! We appreciate you reaching out to our Xfinity Forums Team for assistance with your services. That can definitely be frustrating, especially these days. I'd be happy to take a look, and see what's going on. Can you please sen
Report a service outage
I would like to report an outage at our work. I do not have an account number
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Hi there, @user_a85ad6 I'm sorry for the trouble you are having trying to cancel your Xfinity Mobile service. Since it's been a few days since you last posted, we're you able to get that taken care of?-Richard
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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And, unsurprisingly and in accordance to prophesy, it's already starting the issue again. Push the C button and a blank black space appears instead of the Sports Zone app. Have to try it over and over to get it.
C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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Ok, so the issue has resolved itself. I noticed it a few days ago, too, so may be back.
C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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@user_2l2t4b did you follow the instructions I previously posted about going into the Disney settings feature?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I have had no internet since yesterday neither do some of my nahbors that have xfinity internet
Report a service outage
I would like to report an outage at our work. I do not have an account number
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@user_qyomr7 Well our miracle happened, all working as of Saturday AM 12/13/25
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Thank you for clarifying that @user_mrnprs. We can help you here, just send us a direct emssage with your full name and service address to get started. To send a direct message: Make sure you are signed in here in the Xfini
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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user_2b88au Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi
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In the top right corner of the page you should see the chat bubble @user_gzhzb3. If you don't see it, try signing out and signing back in.
I need to speak with an agent but I keep getting the AI assistant
I’m trying to manage billing but I need to speak with an agent!
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Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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Your Home Network
I need to a real person from the retention dept
I have been trying to peak with a person in the retention dept but am speaking with someone overseas who won't quit talking and is not listening. Any ideas please?
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None of our Comcast accounts have been able to sync in Outlook on PC or Android phones since 12/3/25.
user_qpb0z6
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Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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