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BravesVision
Why can’t I see the Braves on channel 1255? I already pay a monthly fee to Xfinity for local sports.
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Devices and Equipment
Accepted Solution
Lost my rewards card, found it, now its expired!
Hi, I recently lost my Xfinity rewards card, just found it under my car seat, but now it's expired! I need the funds. Can you please reissue my funds on a new card?
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Customer Service
tigersfan60 Thank you again for the chance to help get you the correct 4K VR box you needed! Stop back in any time you need help in the future!
Can a XG1v4 still be ordered?
I recently changed tv/internet packages and the online ordering decided to send me new 4K boxes, It sent me 2 Xi6s. So I returned them and kept my old equipment. I have my own modem and wifi, and I know for a fact my router isn't new enough to handle IPTV, as its only ac (wifi 5) I don't want to buy
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@user_o1gquc Where is there a square chat button?! You need to start your own thread and then an Official Employee will ask you to send them a DM. Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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@user_3mv7tz Thanks for adding to the thread, and posting the location. Have you tried uninstalling the app and reinstalling it on your device?
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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Where is there a square chat button?!
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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You better be ready to issue us a months refund, this is your problem we pay over $200 a month and don’t want to hear about your problems Xfinity is making so much money $$$$$
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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We pay over $200 a month that’s garbage xfinity better be ready to give us a $200 refund period no excuse’s we trusted them and we just got [Edited: "Language"]!!!!!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Human
I need to talk to a human being, the cat on the app isn't working and every phone call robot I can find just talks in circles until it hangs up on me
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Customer Service
Bill increase
Hello, my name is [Edited: "Personal Information"]. I received an increase saying my bill is going up from $90 to $140 but doesn’t tell me why. I would like to know why.
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Billing
Need help getting new box to work
Replaced old box with new one and can’t get it to work
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X1
Existing customers do not matter to Xfinity. They are eager to bring on new customers at great deals and the long term, loyal customers get [Edited: "Language"]. I'm with you... need to go elsewhere. We're up to $347.00 per month and we
Scripp’s
We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d
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i have the same issue right. been trying to get an associate for the last hour and its so frustrating
I need to speak with an agent but I keep getting the AI assistant
I’m trying to manage billing but I need to speak with an agent!
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user_iojzh9 No need for the app. The Forums is not connected to the Xfinity app. If you are not seeing the Chat bubble option for direct messaging, you may not be logged in, or you may need to use the full desktop version of the site if using a
Was charged for service, for almost 2yrs, when not even in house!!
Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to a
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Canceled service
I paid 250$ to bring my account up to date so it could get cancelled was told the cancellation date would be adjusted and I would get I refunded it's been a month and no money has been returned I want an update
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Billing
Thank you for your feedback, @user_9nhf7q! I will share this with the proper team to be looked at. I would love to see an alternate solution for that as well and understand you want to keep the service but not incur an increased cost due to this. Do
Bundle Discount Removal Due to Service Availability – Account Review Request
Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel
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Hey there, @user_n0gpgr, thanks for reaching out through Xfinity Forums regarding your account and issues with your email account. Have you checked that all of your email settings are correct? Here is a link with the details, https://www.xfinity.com/
XfinityJeniece
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Outlook email keeps dropping and getting error saying unable to connect to Comcast server.
I have been battling issues for some time now with my email using Outlook on lap top which connection keeps dropping with error pop up saying "connection to Comcast server can not be established at this time - try again later.. " I can access emails on Comcast web portal and I get them on my Iphone
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