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@user_opg745 Our team would love the opportunity to dive into your account with you and provide you some insight and offer solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get star
Got this email from xfinity. I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)
I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?) Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet
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user_c1obrl Hi there. Thank you so much for reaching out. I can assure you that is not the experience we want for you as a vaued Xfinity Customer. I'll be happy to assist. To get started, please follow the steps below to send
Xfinity Mobile now in Collections
In 2022, I set up new service in my home. At the time, my phone was too old to run on the wifi. I was offered as a diamond member to recieve a free phone and switch my three phones and one watch over to Xfinity. The representative said "lets start with your other phones and watch." I did that, by th
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cpupro, I'm glad we could help. Have a great weekend!
Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me? Please advise,
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Great to see the issue has been resolved, thank you for following up with us. We'll get this interaction closed out.
Diamond Member Peacock Premium activation
Hello,I am a Diamond Xfinity Rewards member looking for assistance activating my Peacock Premium offer.Here is what is happening:• Current Status: In my Xfinity Rewards portal, the Peacock Premium reward shows as Redeemed.• The Issue: When I go to the Xfinity StreamStore or ://xfinity.com to complet
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Exactly!! Claim your mistake, backup regroup and fix the problem!
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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[Edited: "Profanity"]!? Who watches SD TV? I have to scroll through 700 channels to get to the HD stations. What [Edited: "Inflammatory"] took out the filters? Typical Xfinity mediocrity.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Hey there, @serenefifty, thanks for reaching out through Xfinity Forums regarding the streaming app. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favori
Streaming App Update - cannot Manage TV viewing at all.
If you are trying to lose customers, you have hit the jackpot. The update makes trying to manage your tv viewing experience impossible: no scheduled programs tab, no favorite channels, no way to Find channels by name, can’t find on demand, paying for Acorn but now says I need a subscription and can’
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Revamped Xfinity App
I understand Xfinity Stream wanting its website to mirror those of other streaming apps. There is, however, a pretty significant audience who for various reasons prefer the setup and functionality of the previous App. Can’t you run both platforms? Have the new app under the more appropriate title Xf
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Xfinity Stream Website
My list of problems with new streaming app - Comcast management and tech team should read input
I agree with dozens (hundreds, thousands?) of other user postings that the new streaming app is horribly flawed. It seems that no REAL users tested the app to provide feedback and allow corrections/changes before launching this awful program. This is a major management failure. I hope that a team is
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Xfinity Stream Website
billed after canceled service
I am reaching out in hopes that this is an avenue in which my concerns will be addressed instead of ignored.I called and cancelled my Xfinity internet service on August 18, 2026 and did not access the internet past the end of that billing cycle. Even though I was told it would be taken care of, Xfin
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Customer Service
Assistance needed – previous Xfinity mobile account commitment
Hi, I'm looking for assistance with an existing Xfinity Mobile account and would like to have a previous conversation with an Xfinity representative reviewed. I was given confirmation of a future account adjustment and would like to verify that the details are properly documented and scheduled. Coul
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Customer Service
Fix the app back like it was
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
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Received, thank you.
Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me? Please advise,
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Hello, user_51t41k! Our team can help with all things Xfinity right here. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New
Cancel Account
I would like to cancel my Xfinity Internet service effective immediately, November 13, 2026. I do not wish to transfer, downgrade, or modify my service. Please process my cancellation and provide written confirmation of the effective date, any remaining balance, and equipment return requirements. Th
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Oh and added bonus , when you’re in the guide , when you click on the program , you only see the title of the show , the tv guide like summary is gone.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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@XfinityMartyR Also, please add back the ability to filter on HD channels, and easily set favorite channels. Also, cant find my scheduled upcoming recordings.
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features: The ability to view Scheduled Recordings. The ability to access Recently Deleted record
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Peacock subscription
I can’t get the subscription to activate using the offer through Xfinity. It keeps taking me to an error page called bpe.fortumo.eu no matter how many times I follow the activation steps.
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Customer Service
The app on my iPad is the old app.
Updated Streaming app
Wow this is the worst. I can’t even use it. I do t wanna have to pay for my streaming apps to watch show that I record.
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Hello @user_55hj8m, and thank you for reaching out here on our Xfinity Community forums. We appreciate you bringing this to our attention! We understand you've received an email asking you to switch to a supported modem, but you're not seeing an opti
XfinityCliff
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[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
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