Xfinity Community Forum

Hello, @user_o2yvz9 I'm disappointed to read you have had a poor experience getting your billing concerns addressed. I'd like the opportunity to turn this around and address those concerns. Could you please send our team a direct message with your fu

XfinityThomasC

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13 hours ago

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Not professional

Customer service absolutely suck they read from a script non stop, cant understand them, cant answer any questions so they hang up on you, call back to get transferred over and over again then get hung up on... when they do finally answer any questions its the wrong information. Hidden fees try to l

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Not professional

Customer service absolutely suck they read from a script non stop, cant understand them, cant answer any questions so they hang up on you, call back to get transferred over and over again then get hung up on... when they do finally answer any questions its the wrong information. Hidden fees try to l

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Customer Service

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Hello @luvsprintz how are you? Thanks for your post and for being a valued customer! You can seamlessly upgrade your line from the Xfinity app or from https://www.xfinity.com/mobile/. You can finance a new device and then open a second line.&nbs

XfinityJosephA

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13 hours ago

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What I Have and What I Want - but what's it gonna cost???

I don't want to frame this as a "Can this be done?" question, because I know that it can. It's more of a "How much will it cost me per month if I do this? And how much up front? What promos are available to help get it done?" What I Have: Current everyday use phone is an S21 FE with my 25+ year phon

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Free mobile line showing $46 charges in next bill

I am trying to sign up for my Free mobile line, but it’s showing $46 charges in next bill

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Service Tech visit

My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,

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Customer Service

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Good morning @user_8vijks, and thanks for reaching out on the Xfinity forums, I hope this message finds you well. There are no new updates on this issue, Xfinity does not currently carry the Wild+ channel.

XfinityJeff

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13 hours ago

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Wild hockey Games Fall of 2026 - 2027

We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab

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Peacock

I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.

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Customer Service

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It is estimated to go up for no reason.

user_f0ln7y

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13 hours ago

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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Free Line for a year?

my first bill is $55. I was under the impression this was free for 12 months

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Plan

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@user_4ix5pi just to clarify, you don't see any option like the screenshot in the link for step 5 shows to unlink the account?

XfinityBillie

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13 hours ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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user_f0ln7y If you do notice your bill increase and have questions about any of the details we are here for you.

XfinityPeterH

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13 hours ago

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

Question

Good morning, @user_cge46p ! I’m sorry to hear you lost your landline service after upgrading your modem. Since it’s been a few days, are you still experiencing this issue? If so, we’d be happy to take a closer look and help get you

XfinityRichard

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13 hours ago

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Landline

Upgraded my modem yesterday now have no landlines why and how do I correct this problem.

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Update service address typo

I realized that my service address has a typo, and I need to update it. I cannot update it in my account. I tried asking the chatbot, but that is truly one of the worst interfaces I've ever seen and it only kept sending me back to my account (which again, I could not update).

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Customer Service

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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Customer Service

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@XfinityJustinM Hello, thank you for your reply. My apologies for the direct message. I've spent some times looking into the resolution through the forum but couldn't find the answer. And I see mostly of the topics asked to send a DM so I went ahead

user_9d16hw

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14 hours ago

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Comcast cancelled my order offer after a few day, lie?

Hi, long story short, on Monday Oct 26, 2026 a representative and supervisor on chat offered me a deal for "1G, Xfinity pro extender, 5 year price lock for the price ~73$". I received the Xfinity Pro Extender, set it up and been using it. Today 10/31/2026, it was gone from my account. I contacted an

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Sport Zone app doesn't have ncaawb

When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.

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Xfinity App

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Hello, @user_wfli0y we can investigate this duplicate account and the billing concern. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Mess

XfinityThomasC

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14 hours ago

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Billing Dispute

Hello Xfinity Billing and Fraud Resolution Team, I am writing to formally dispute an outstanding charge of $53.18 associated with what appears to be an unauthorized duplicate Xfinity account created during my October 1, 2026 visit to the Xfinity authorized retailer in [EDITED: PI]. During that visit

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user_wam9df Thank you very much for the details on this! We want to make sure we get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issu

XfinityTommy

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14 hours ago

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Pacemaker monitor unable to transmit to healthcare monitoring center

My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori

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I see both accounts when I follow the instructions. When I click on managing the accounts, I only have the option to make changes to my current account.

user_4ix5pi

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14 hours ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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Billing Dispute

Hello Xfinity Billing and Fraud Resolution Team, I am writing to formally dispute an outstanding charge of $53.18 associated with what appears to be an unauthorized duplicate Xfinity account created during my October 1, 2026 visit to the Xfinity authorized retailer in [EDITED: PI]. During that visit

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Billing

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