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Help me lower bill
Hello, I am contacting you because I need to reduce my bill and try and keep services that I currently have. I need to make a decision if I’m able to keep the service or not can you help
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Billing
Will call for service tomorrow.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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Channels and Programming
Cancel tv deceased acctholder
Need to keep Internet but cancel all TV at address
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Sign-In and Account Management
Thanks for getting me up to speed so we are not repeating any steps already taken, @user_qugez1! We will need to get a repeat visit set up to address this. Our in home technicians are the ones that put in a ticket to have line or area maintenance wor
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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The serviceman replaced the modem, don't know if it was necessary or not as it didn't help.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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I am sorry to hear that, @user_qugez1. We will get to the bottom of this. You may be right that a line needs to be replaced. Has the modem or EMTA and the phone line from the modem to the wall jack or phone been replaced?
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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@user_vfx27c AMEN!
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Static is constant, so much that it's useless to use it most of the time.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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What frustrates me is having stupid channels I never watch never have this issue. Like MTV. Who cares anymore about that channel. It’s not music videos anymore. Just garbage. Why can’t subscribers have a buffet of channels they want and not si
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thank you for sharing, @user_qugez1! I understand the urgency with getting all of your calls, especially from your security provider. When did you have a technician out? Do you hear the static during the duration of the calls or does it come in at a
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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I got call from 1-888-934-6489 is this legit xfinity number
I got call from 1-888-934-6489 is this legit xfinity number
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Customer Service
It's our landline phone that also works along with our security company so that when our phone isn't working, it will not send a message to the security Co if someone breaks in. I think our outside wiring from Comcast may need to be replaced as that'
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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DolFan99 - Thank you so much for reaching out to us for help with the pixelation you’ve been experiencing—I know how frustrating it can be when your channels aren’t coming through clearly, and I’m really glad you came to us fo
Channel pixelated
Channel 391 ( newsnation) in East Boca Raton, Fl, is pixelated for now 2 weeks or more. Can this be fix please. Thank you!
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Good evening @JakeTheArmyGuy, and thank you for reaching out on our Community Forums regarding your Crunchyroll app issues-we appreciate you providing the error code. I see that you’ve already restarted your cable box and performed a system ref
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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This happens to me when I use my xfinity tv box's hbo max app - every few minutes the shows or movies pause. Everywhere else I use the hbo max app, including my smart phone with home wifi xfinity internet, it works fine with no buffering. Another ins
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Channel pixelated
Channel 391 ( newsnation) in East Boca Raton, Fl, is pixelated for now 2 weeks or more. Can this be fix please. Thank you!
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Customer Service
I am actually experiencing the same thing. I connected my linux laptop to another ISP at my grandparents house and it worked flawlessly. I have troubleshot my issue and determined that it is due to the automatic wifi settings on the xfinity router se
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Is this where I can DM, As stated elsewhere cannot phone in
user_uwncx0
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Cancel tv deceased acctholder
Need to keep Internet but cancel all TV at address
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