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Promise a locked in rate for 3 years

Not sure if anything can be done. On 5/30/26 talked with a Shivam about my rates. In order to get me to stay as a loyal customer was told to sign up for 500mbps at $55 with a $10 credit on my next billing cycle for 1 month. After that 1 month I will be getting a locked in rates at $30 for 3 years fo

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Billing

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Correctable modem errors.

My CM500-100NAS coaxial cable modem has many correctable errors, and no uncorrectable errors. What do I do about the coaxial cable modem's many correctable errors?

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Your Home Network

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Welcome to the community forum user_qwkkbl, and thanks for taking the time to post! This isn't at all the experience we want for our customers, let alone a new customer, and I apologize. You're in the right place for and our team would be more than h

XfinitySean

 commented 

20 hours ago

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Credit for internet outage due to fiber line damage caused by Xfinity

Our Xfinity fiber was installed on 6/9/26. The cable was above ground. We requested to be contacted when someone would come bury because we had to give them access thru a locked gate. 8am on Friday 6/12 some guy showed up unannounced said “cable”. Shrugged when I said we weren’t expecting him. My hu

Question

Hello @Cher4Scuba, thank you for reaching out on our Xfinity Community Forum. Your experience is not what we want any of our customers to have. And, checking out our Free This Week catalog, here, shows what is available for your account. Please

XfinityMelinda

 replied 

20 hours ago

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Free this week HBO Max: No 'Hacks"

Hi, My Xfinity guide shows that HBO Max is Free this Week to stream until Sunday, June 21. When I scroll down to Hit TV shows on HBO Max, the first show listed is Hacks. However, when I click on Hacks and try to watch it, I am taken to screens that say Launch HBO Max, and that I am required to subsc

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Internet Outages on the Weekend

6/19/26 - worked all day. Came home to no internet on Friday at 7PM. Received notification from Xfinity that Internet would be down for 3 hours. I’m flabbergasted that any service work would occur on the weekend when people are trying to enjoy themselves. It’s sad when you work all day and try to co

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Your Home Network

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user_b1e30w, sounds good. We will follow up with you here on Sunday unless you beat us to it. 😀  

XfinityQue

 replied 

20 hours ago

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

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Sunday is when I will be going.

user_b1e30w

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20 hours ago

 to the conversation: 

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U
Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

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Activate xumo

Ask me for a pin says i my last for digits my primary phone number i put it but didnt work

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Xfinity Stream Website

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UPDATE: Never mind.  I'm getting DV and Atmos on Stream 1354.  I was selecting games from the app's World Cup tab, not going to the 4K channel itself.  The game links go to the non-4K feeds.

BIslander

 commented 

20 hours ago

 to the conversation: 

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World Cup Audio

Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?

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Community Best Answer

Fixed it myself. Go to https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting and chat with a support agent. Apparently the fix through Xfinity requires an engineering change. Peacock support fixed it in 30s.

user_jg7bwc

 commented 

20 hours ago

 to the conversation: 

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Peacock Activation

I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account. Would appreciate help on the backend to resolve!

Question

Hello @user_8w4ql7, thank you for reaching out on our community forum! I would like to dig deeper in to the account and see what may be going on. Do you have your own separate router?

XfinityAbby

 commented 

21 hours ago

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Weird internet outages for the past 6 weeks or so

Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202

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@XfinityAbby​ We have had it for many years, I'm not sure how long.

user_4e6pho

 replied 

21 hours ago

 to the conversation: 

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X1 Stuck at Blank Screen

At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.

Question

Good afternoon user_b9py8d. Here is some additional information on this program: How to apply Go to xfinity.com/califeline. Sign in with your Xfinity username and password. For sign-in help, see Ways to sign in to your Xfinity account.

XfinityJon

 replied 

21 hours ago

 to the conversation: 

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california LifeLine program

how do I apply for the california LifeLine program for my land line?

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Leaving Xfinity and moving to 5G - for how long?

Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe

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Getting Started

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Streaming error

I was watching live tv... all of a sudden it stopped and I get error tvapp-00116 How do I get the game back on?

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Xfinity Stream Website

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Hello @user_dmytzg thank you for reaching out on our community forum! Our Xfinity gateway is included in our newer plans at no extra charge. Do you have an older plan? Or were you referring to the X1 cable box?

XfinityAbby

 commented 

21 hours ago

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Chat Agent Lied

Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and

Question

Okay. We can check back in with you. How soon do you think you might go?

XfinityJon

 replied 

21 hours ago

 to the conversation: 

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

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Yes I do thank you. I would go to Salisbury md

user_b1e30w

 commented 

21 hours ago

 to the conversation: 

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3

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

Question

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Chat Agent Lied

Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and

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Customer Service

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Hello @user_jn6l1k and thanks for posting on our Xfinity Community forums.   Can you share a bit more about how and what you’re trying to connect? For example, is it through a device, a specific website or app, and what device you’re

XfinityCliff

 commented 

22 hours ago

 to the conversation: 

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Connecting

I cannot connect to xfinity

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