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Hi there, @user_wizman. Thanks for reaching out to us here on the Community Forum and sorry to hear about the connection issues. Sounds like you've already done all the troubleshooting that we would ask of you. I would be interested to check out the
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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user_8882vm Hi there! Thanks for reaching out and for using our Forums as a tool to reach out. We are happy to work with you to review your recent interaction. We always suggest visitng https://spa.xfinity.com/help/network-abuse?faq=report-online-har
phone call then email from "xfinity" saying hacking attempt
We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr
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Greetings, user_23miog! Thanks for reaching out with your XFINITY favorites feature issue. You have reached the right place to look into this matter for you! Are you experiencing this issue through the X1 boxes or on the Stream app as well?
I can't find anything related to problem I'm having ... help
when I go to guide for favorites ... all I get is a screen directing me how to add channels to my favorites ... but screen is totally non functional ... and the only way out is to go to another channel group like HD or ...
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@user_tk6zqt Thank you for reaching out. I can understand your concern about receiving an unknown package. Have you received any recent notices regarding equipment updates, replacements, or account changes?
Received package from [Removed: Address]
I didn’t order anything from Fulfillment Center, [Removed: Address] I am returning the package unopened. How can I ensure that I will not be charged for the package. I did not order it!
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Yes I have, as well as one of the employees at the Xfinity store did as well, all to no avail. All other rewards listed in the email are available on my Xfinity Members page for redemption except for the free camera, despite me meeting the criteria l
Camera reward
Hello, my name is [Edited: "Personal Information"] I am a Gold tier member and I recently received an email about a free indoor/outdoor camera reward. I missed the May 10th deadline by one hour! I’ve been working on fixing my car and was hoping you could help me still redeem this offer. Thank you!
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When I Call Someone My Landline Number Identify's My Landline Number As Spam. [Edited]
When I call someone on my xfinity land line it identifies my phone number as Spam to whoever I am calling. How can I change it to identify me instead of Spam? [Title Edited: All Caps]
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Home Phone Service & Equipment
user_uzngpw Thank you for reaching out! Have you checked the Xfinity Members page to see if it's available to you there for redemption?
Camera reward
Hello, my name is [Edited: "Personal Information"] I am a Gold tier member and I recently received an email about a free indoor/outdoor camera reward. I missed the May 10th deadline by one hour! I’ve been working on fixing my car and was hoping you could help me still redeem this offer. Thank you!
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@uhsp001 I appreciate the update you checked the junk/spam folder, and since you're unable to locate the next step would be for me to review the account to confirm the disconnection is set up and can check for any equipment that may need to get retur
Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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@seekinghelperthanks Thank you for reaching out to us via Forums regarding your Xfinity Rewards redemption concerns. We appreciate you bringing this to our attention. In many cases, this can occur when a reward has reached its redemption limit or i
Member Benefit Reward- Dave & Buster's Reward - Bad Link - Never Received Correct Link email
Initially, Xfinity provided a bad link for this reward, to everyone I believe. I just learned I have the same issue; link produces error msg. Some apparently received a reissued link via email, but I never saw it. Looking for help. Thanks.
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OMG you are a lifesaver!!! I was able to get this corrected myself within 30 seconds.....after I was on the phone and chat support for 3 hours and none of the 3 agents could resolve it or let me know this was even an option. I even spoke to a superv
Xfinity Free Universal Tickets
I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected
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Live person
How do I contact a live person to get my home phone back up and running?
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
This company is a nightmare
You think it's ethical to say people can cancel over the phone or through the Assistant chat then have your employees say, "I need to upgrade/downgrade your plan to proceed with cancelation". In what world? Disgusting company. I'll never get Xfinity again after I cancel, absolutely crooked.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increase of $60+ per month with no warning
Hello, I received an email today reflecting a bill of over $144, which is more than $60 over what I have been paying. While on chat with a rep I was told my promo offer was expired and that was my new monthly cost. I asked the rep what promo I had as I do not remember having a promo and the rep coul
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Hello @user_rsm7i1 We appreciate you attempting to change the plan online. It sounds like your promotion on the 800 plan expired and went to the everyday rate and it is true that the 800 speed is no longer a plan we offer. But we would be happy to ch
Plan is broken?
I am frustrated and confused about my billing. I used to pay 70$ a month for 800 MBPS internet but looks like you removed that plan and started charging me 100$ a month? I tried changing to 300 MBPS and it doesn't even look like it worked. I am in the website trying to edit my plan and it's so buddy
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@user_e0itxl From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing stateme
HIGH rise in bill and horrible online account
My bill went from $80 to $140 in one month. We've been with you guys for over 3 years. Husband called customer service to cancel. The guy told him he needs an account number to cancel. Well, ever since I set up an account it has NOT WORKED. Tried again, it will log me into my account but any page I
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peacock account is linked to another email and I need it to be reset
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?
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Customer Service
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub
Service interruptions multiple times a day
Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating becaus
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user_xr3ovx Hi there! Thanks for using our Forums to contact us! I am happy to review the account and explore all your options for your plan. To get started can you send us a DM with your complete name and service address? To send a "Direct Mess
XfinityJorge
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Price increase of $60+ per month with no warning
Hello, I received an email today reflecting a bill of over $144, which is more than $60 over what I have been paying. While on chat with a rep I was told my promo offer was expired and that was my new monthly cost. I asked the rep what promo I had as I do not remember having a promo and the rep coul
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