Xfinity Community Forum

Hello @user_j1ydq3 thank you for reaching out on our community forum! Have you been able to access the reward's page before? Do you see anything that asks you to sign up to be a member?

XfinityAbby

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19 hours ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Sign-In and Account Management

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when will NFL network be back

Buffalo Bills Mafia will leave Xfinity/Comcast by the billions if you don't settle this contract NOW!!!!!!!

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Channels and Programming

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Hello there, just wanted to follow up to see if you are still having issues with your equipment?

XfinityDuron

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19 hours ago

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New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

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NFL Network

I strongly suggest you put the NFL Network back on or you will be losing $350 a month.

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Channels and Programming

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deleted voicemails

I'm trying to clear out my deleted voicemails

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Home Phone Features

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Thank you for sharing your delivery experience, user_ztz3u1! We certainly want that to be a seamless experience for you and for the device to make it to your door as promised. I will report this feedback about what happened on your behalf. I am also

XfinityRay

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19 hours ago

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Poor Delivery Issues by carrier assigned to handle deliveries

I decided on the iPhone 17 upgrade so I ordered the promotion from Xfinity Mobile after purchasing Xfinity Internet service. FedEx is responsible for making sure the phone delivered, requiring the signature of the buyer/customer. The 1st attempt returned as “not available” meaning no one home to sig

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Accepted Solution

Welcome to Xfinity, and congratulations on starting your college journey @DZ24K! I can completely understand why you want to make sure your student discount stays safe and secure while you update your contact information. The short answer is no, upd

XfinityQuemekia

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19 hours ago

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Need to Replace Temporary Google Voice Number Without Affecting Student Discount

Hello Xfinity Support, I recently activated a new Xfinity Internet account through the college student offer. During account setup, I used a Google Voice number because I did not yet have a permanent U.S. mobile number. My account is now active, and my college student discount/promotional pricing ha

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Really Frustrating experience.

Hello, I have been having a really difficult time over the past few months as an Xfinity customer and have tried to seek support in store and online through the chat and have not gotten anywhere. I have detailed the events below. April 18: I visited my local Xfinity store in center city philadelphia

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Devices

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Poor Delivery Issues by carrier assigned to handle deliveries

I decided on the iPhone 17 upgrade so I ordered the promotion from Xfinity Mobile after purchasing Xfinity Internet service. FedEx is responsible for making sure the phone delivered, requiring the signature of the buyer/customer. The 1st attempt returned as “not available” meaning no one home to sig

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Customer Service

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Still haven't heard anything from these guys... Par for the course.

user_ioschh

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19 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

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To change the email address linked to your Peacock account, start by visiting peacocktv.com/account on a web browser. Next, navigate to the Settings tab and select the option to Update Email. From there, simply follow the remaining on-screen instruct

XfinityQuemekia

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19 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Hello @user_7vybgt! Thank you for reaching out on our Xfinity Community Forum! Based on the information available in our support resources, NOW TV does include local channels as part of the service, along with more than 270 live channels and on-deman

XfinityMelinda

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19 hours ago

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Options for local or network stations on NOW TV

I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?

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Same is happening to me. It either just freezes and sits there or occasionally I’ll get a message saying that something went wrong. It’s so frustrating.

Redgekr

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19 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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@XfinityQuemekia I want to change the email completely without messing up the subscription the account previously had

user_n0bjtt

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19 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Accepted Solution

Need to Replace Temporary Google Voice Number Without Affecting Student Discount

Hello Xfinity Support, I recently activated a new Xfinity Internet account through the college student offer. During account setup, I used a Google Voice number because I did not yet have a permanent U.S. mobile number. My account is now active, and my college student discount/promotional pricing ha

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Sign-In and Account Management

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Thanks for taking the time to reach out to our Xfinity Community Forum @user_n0bjtt! I want to make sure I am understanding everything correctly. Are you having trouble signing in to Peacock after completing your activation, or are you just trying to

XfinityQuemekia

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20 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Hello @user_e18qxp have you also checked to make sure all the settings are correct for access to a third party email app? I have attached a link here with some directions Turn your access to third-party email apps

XfinityAbby

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20 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

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Hello @user_pefx1n and thank you for reaching out on our Xfinity Community forums. We'd be happy to take a look at this for you to review your account, and any recent changes that were made to it for you. To get started, please send

XfinityCliff

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20 hours ago

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Request for Executive Review – Unannounced Internet Plan Change and Billing Issue

Dear Executive Customer Relations, I am requesting your assistance because I have been unable to resolve an issue through Xfinity customer service or a supervisor. I originally signed up for 120 Mbps internet service for $100 per month. After approximately six months to one year, my monthly rate was

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Customer Service

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