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When clicking on "Account Settings, it goes to "Accounts and Identity" and "Account Details." There are NO NOTIFICATION SETTINGS!

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Disconnect xfinity voice

Should not be this difficult. Can't get a human to do what I want. Disconnect my line, we do not use it. Anyone have a suggestion?

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Hey @user_298a6a , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock offer. I would be more than happy to offer my assistance looking into this fur

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Platinum Rewards trying to redeem Peacock Premium

Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we

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can't send email

Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help

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it states no line and it has for the last two weeks

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our home phone is not working it states no line on the phone

Our home phone it has not been working it reads no line

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Apple TV unable to Sign On

I can't sign onto Apple TV on my X1 DVR box. The box is compatible. I am able to see the sign on area in the top left-hand corner of the screen. When I try to sign on the message says "Something went wrong. There was a problem connecting. Try again." I click try again many times and still cannot sig

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How about you just answer the question? How does a customer go about determining if they are under contract in the online portal? These types of details should NOT take hours to figure out and should be easily available to access through a website

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Is a promotional discount date, mean that I am under contract?

This thread here states to check the bill on page 3: https://forums.xfinity.com/conversations/customer-service/how-can-i-find-out-if-i-am-still-in-a-contract/66dc8595f9c12368911d0fd0 On my bill, I have a statement that says "Includes a 12 month $24.00 Promotional Discount that will end on Oct 13, 20

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I am having exactly the same issue with the Peacock offer.  Would love to have it as a Platinum customer.  Can you help me as well?

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Platinum Rewards trying to redeem Peacock Premium

Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we

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@XfinityRaul​ message sent.

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Terrible customer service

Jodav Aman Vinay Sanju Ed i contacted Xfinity after the storm to inform them that there’s a live wire hanging across my front yard and was scheduled to have a technician come repair the line. My appointment was January 30, 2026 from 8am to 2pm and I received a text at 2:17-2:19pm stating the issue w

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Hey @user_7cd6b0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance if you need anything with your account

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Miss Information on Black Friday Special. Now I am out $700

I would first like to point out how hard it was to submit a question/complaint to Xfinity. The fact I spent 40 minutes trying to figure out how to do this just shows how frustrated I am about how I was treated this week. Especially since I have been a loyal customer for 5 1/2 years with internet AND

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user_58ac18 I'm sorry to hear these steps didn't work. Let's try these. Please let me know if these work for you.    -Account Settings-Notification Settings-There is a link to visit My Account-tap that link-Account Communications-Prefe

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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@user_by6w4k I'm glad our store representative was able to help. Since I have you here, is there anything else I can help you with?

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Worst customer service ever

Internet outages a fourth day in a row. Not to mention my internet charges doubled in the last year without any warning or explanation.

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Sorry to hear you're still having trouble with the activation. For us to look into things further, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with y

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Watch activation on standalone line failing with something went wrong try again later message

Xfinity watch activation with standalone line not working..I chatted with multiple chat agents..I performed factory reset on watch and restarted phone. Multiple times.. unpaired the watch and paired and tried not working..walked into the store and tried not working..I was told system is down..this i

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Thanks for checking back in with us to let us know about the errors you are seeing. T3 timeouts can be inactive of many issues, including equipment failure. An acceptable number of T3 timeouts per day is ideally fewer than a dozen. I when I check you

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T3 timeouts

This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55

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user_7c2dqg, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by that Apple Watch being in pending activation status for 18 months. You've come to the right place. Over social media, we are a team of expert

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smart watch stuck in activation

I have an apple watch that is in "pending activation". Xfinity can do nothing with my account until this wtach is activated. We have had watch for 18 months, been using and paying for said watch, however it is "locked" in pending activation. Local store cannot help and the Xfinity Mobile Executive R

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Please Can I please have ESPN😄I have tried toooooo many times🤦🏻‍♀️please today☹️

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ESPN channels unwatchable

For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.

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Please I want ESPN NOW😍Thank you

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ESPN channels unwatchable

For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.

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I stopped by at the Xfinity store to chat with your customer service representative live. Hopefully it is resolved.

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Worst customer service ever

Internet outages a fourth day in a row. Not to mention my internet charges doubled in the last year without any warning or explanation.

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