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Not yet. I've contacted DTE and it might be 24 hours before they cleared the tree
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
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@user_3n3fdg I am sorry you are running into issues contacting us about a down line. Has the tree been removed already?
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
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user_ttgpsf Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertai
Drop CBS
I am NOT happy about the Scripps dispute and losing channels. You jack up my rate every year an now I’m expected to pay for another service to watch local? This is ridiculous. I am finally going to cut my cable if this is not resolved ASAP. Also I should be CREDITED for not having what you said I wo
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I also don't receive 2FA texts, so there is probably some underlying reason Xfinity texts didn't get through
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
Question
_9ly394 Thank you for sharing the points of frustration. I'd be happy to take a closer look at your account, and see what could be causing the confusion. There is a difference between an installation and a service call/infrastructure maintenance. Whe
I had to pay for hooking Xfinity's cable in the street
New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers
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I called 1 800-934-6489
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
Question
Saying "representative" got me nowhere
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
Question
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
Question
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Customer Service
Hi there @Rush6096, Thank you so much for reaching out to us regarding your missing NBC on your channel list. At this time there has been no update on the Scripps contract. Comcast offers a range of similar, alternative viewing options. Stream live
Bring back NBC Affilate
Comcast needs to get off their useless asses and bring back Scripps/NBC to the West Palm Beach area. Or some NBC affiliate. The fact it is still off the air is ridiculous.
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Diesel1A Hello and thank you for circling back with us. I can definitely help you look into that 100 gift card and see what we can do to assist you with a resolution. Please send us a DM to Xfinity Support with your full name and address to get start
How to submit/enter promo code?
I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions
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@user_2c570a Thanks for bringing your lineup concerns to our attention. I'm sorry to hear of the issues you're facing with your channels. As a friendly reminder you can locate your current lineup as well as our additional lineups via our Xfinity App
Deceptive pricing
I am writing to formally document a serious concern regarding my recent interaction with an Xfinity representative on April 9, 2026. During a call lasting over an hour, I was attempting to resolve a billing increase of nearly $50. The representative assured me he could provide a 5-year price guarant
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@user_pxgpw7 Thank you for reaching out. I am sorry for how your experience has made you feel. I fully understand the issue you are having especially with your wife's conditions. Foremost thank you for her service. Secondly have you been in contact w
Account Issue
At the end of February I received a GOOGLE PIXEL phone to replace my RAZR phone which was malfunctioing because the inside screen would not work. I contacted Xfinity Mobile telephonically to change my number ([Edited: "Personal Information"]) from the RAZR to the PIXEL and was told to just trade the
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I had them move the gateway. In the process, it also turned out the 20+ year old cable run was junk, so they pulled a new run from the pole. It has been working solid since then, and I only reset it once after a storm when we were gettin
Gateway constantly goes offline - speeds are about 1/3 of plan purchased
Since switching to Xfinity in January, I have been constantly plagued by my gateway going offline ( red light ) and having to cycle the power to get it back on. Up until this week, it seemed to happen consistently around 130PM EST. I spoke to a tech for about 45 minutes the other day who said they f
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This is ridiculous to put it nicely. The amount of money spent for service continues to increase and to have to deal with these companies acting like spoiled children is mind numbing. We've been told to go to other streaming/options while this happen
Drop CBS
I am NOT happy about the Scripps dispute and losing channels. You jack up my rate every year an now I’m expected to pay for another service to watch local? This is ridiculous. I am finally going to cut my cable if this is not resolved ASAP. Also I should be CREDITED for not having what you said I wo
Question
@velocityrow Thanks for reaching out to our team for help. You're in the right place for a resolution. Your gateway should not make any noise and I understand the need to swap it out. When did this start? You can go into any Xfinity Store to swap ou
Loud electrical ringing from Xfinity XB6 — replacement request
My XB6 gateway has a very loud high-pitched noise coming from inside the unit, audible across the room. Rebooting and moving it did not help. What’s the best way to get Xfinity to replace it or swap it for a later model like XB7/8? I tried finding some customer support on the website, but that seems
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@user_au9nfm We do apologize for any inconvenience or misinformation given. The local retail Xfinity stores won't have the prepaid modems , for the pre paid service you want to go to this link to find a retailer https://www.xfinityprepaid.com/find-a-
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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@user_azodnd Our team is here to help. Can you provide us with more details on what's going on so we can assist?
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