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For 30 years of being a customer this is the [Edited: "Inappropriate Language"] I get pushed on me. It wasn’t a better experience at all.!
Comcast email moving to Yahoo
This is crazy I’ve been a Comcast customer over 30 years actually when it was Fremont Cable. I was forced to move to Yahoo by performing a response to a question and it was on a Yahoo Mail. I entered my Comcast email and boom immediately gobbled up my Comcast email account and moved it to Yahoo. The
Question
Yes , Yahoo sucks I’m getting rid of Comcast and moving to Microsoft where at least I have a email that I can delete ads
Comcast email moving to Yahoo
This is crazy I’ve been a Comcast customer over 30 years actually when it was Fremont Cable. I was forced to move to Yahoo by performing a response to a question and it was on a Yahoo Mail. I entered my Comcast email and boom immediately gobbled up my Comcast email account and moved it to Yahoo. The
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How can I easily access my Comcast email without a hassle?
My comcast email
I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.
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Riverton, Utah store needs training
Upgraded my phone and brought another line onto my account. Two xfinity team members told me that i could either drop off my old phones at the store or mail them. Tried returning to the store and was told to take the phones to the UPS store. They would scan the labels and take care of it. UPS store
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Customer Service
Lately it is always a challenge to access my Comcast email
My comcast email
I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.
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High cable modem errors
High cable modem errors, uncorrectables in the tens of thousands, multiple code 16/24 messages, no T3 time outs as of yet, drop line was replaced a year ago ( I have some issues with how that was executed). I know that my current cable modem CM2500, is not recommended for the Gigabit plan I have, ho
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Your Home Network
2026 Student Plan and Gift Card
I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.
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Customer Service
Old wires
There is a pole in the middle of a triangle of my home and 2 neighbors. There are multiple old wires that are not in use. What does it take to get them removed? This is an ugly eyesore that could easily go away. Do you do this or should I go up the pole to get it done myself.
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Customer Service
@gldancer, the text message did not go through?
Reporting an outage.
How can I actually report an outage? The outage map says there are no reported outages in my area. When I click on 'report an outage', that link takes me to the chat bot. The chat bot just sends a link to the outage map. It's a never ending cycle. Yesterday, there were constant interruptions with my
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Hey there, user_9zsk2t! We appreciate you sharing your kind feedback regarding our dedicated XFINITY Support Specialist who assisted you. To ensure we can forward the proper recognition to our team member, please send us a direct chat message with yo
Customer service
[Edited: “Personal Information”] was awesome with us 8/7 , my name is on the account and my husband needed a new phone, I was unable to go because I had broken my leg. She called me on the phone to answer all the questions on the sale. She was kind, courteous and helpful. So glad she was the one to
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I am traveling to Europe and want to put a plan on my phone
I am traveling to Europe and want to put a plan on my phone
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Plan
I have talked to at least 6 and every single time they say it’s been taken care of or I should be able to access now, and every time it does not work. And that’s only the times I’ve understood what they’re saying. Not once have I talked to someone th
I can’t pay remaining balance on closed account
I have moved and do not have any mail related to my account. I do not have account number and I was never able to link it to my active account for another service address (despite being told I had successfully done so). I was also told when I closed the account that there was no outstanding balance.
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@user_p0a9gk Just talk to an agent, ai does not help
I can’t pay remaining balance on closed account
I have moved and do not have any mail related to my account. I do not have account number and I was never able to link it to my active account for another service address (despite being told I had successfully done so). I was also told when I closed the account that there was no outstanding balance.
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Upstream change at the neighborhood node causing speed drop, modem cannot speak to neighborhood node. Modem stuck in IPv6 Provisioning Mode
My internet speed is capped at 250Mbps on my gigabit plan. I looked at my modem diagnostic page, and my second OFDM Downstream channel fails to lock, while the first is showing massive correctable codewords. Due to the modem's inability to receive data from the neighborhood node it is locked in to I
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Your Home Network
@XfinityKam did not go through
Reporting an outage.
How can I actually report an outage? The outage map says there are no reported outages in my area. When I click on 'report an outage', that link takes me to the chat bot. The chat bot just sends a link to the outage map. It's a never ending cycle. Yesterday, there were constant interruptions with my
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gkw4 - Thank you for choosing Xfinity and joining us here on the forums! We're happy to help. You can track the status of your incentive using the tracker below. Please note that incentive tracking information is typically available about one week af
XfinityThomasA
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20 hours ago
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2026 Student Plan and Gift Card
I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.
Question