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Getting charged for free mobile line [Edited]
Hello Team, This is with respect to ticket [Edited: "Personal Information"]. As a resolution, I received a refund for past transactions and was given credit, so I won't be charged until my one-year free line tenure is over. However, I see a $75.11 charge on my credit card ending in 4423, dated 02/23
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Billing
I apologize, I forgot to answer that. I'm on the 2,000 plan.
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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Hi there @user_o7sa6v, thank you for taking the time to reach out to us here on our Xfinity Forums!🙂 We are happy you are one of our amazing customers and are always happy to assist you when looking over your pricing concerns. We would be happy to h
formal complaint
There probably won't be an answer here, but I would like to file a formal complaint. I continue to pay for service that has continual outages, and Xfinity claims there is no outage, but even today there is a Xfinity technician on the street, I took a photo of the truck outside my window. The tech sa
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Peacock
We just traded our box for a new one. Now I can't get Peacock to work. It says it is ready to use on TV screen. Signing in takes me to Peacock web site that asks me to pay. We are Diamond members and it is listed on our bill as part of the basic cable bill. This happened before but I can't remember
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Channels and Programming
@williraj Thank you for allowing our team the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:C
Billing issues
I was under contract for two years and was told my bill would not change. Then ten months later it went up significantly. I called immediately and I have email confirmation of the supposed changes to my plan to lower my bill- that was on December 26,2025. After 6 phones calls and being told that my
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user_w5dyv3 Hello! Thank you for reaching out to us here on our Community Forum. Can you clarify where this box is exactly? Is it inside or outside the home? If you are referring to cable management inside the home, sadly, that is not a service we pr
Wires everywhere
Hi, I would like to email a picture of all the wires in my closet and how my box can’t shut because the wires are not consolidated. It looks trashy. I’m thinking of getting a new service just because I can’t stand how it looks and our Wi-Fi always buffs in the middle of watching TV. what can be done
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Access denied problems
As of two weeks ago, my email was no longer loading on my phone. I understand this is the transition to Yahoo. However, I’m un eligible to transition according to Comcast until a later date. I had been able to access email on my regular laptop using the website however now I’m getting access denied
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There's packet loss starting right at your gateway device. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
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The fee should never be levied. I have a 3/6/26 appointment and was told we'd have to ask for a credit for the fee after it is charged and since we autopay- this means xfinity will just take it from our account even though they say they will credit o
Loose Internet Cable at home - being told earliest slot is 2 weeks away??
At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re
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user_mbebyb I definitely understand how that can be frustrating. Has the appointment already been scheduled? We would be happy to waive the fee once it has been completed. Especially because this was not your fault. Can you initiate a d
Loose Internet Cable at home - being told earliest slot is 2 weeks away??
At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re
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We would be more than happy to further look into this on our end and provide any necessary credits, user_275f55. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary &b
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing issues
I was under contract for two years and was told my bill would not change. Then ten months later it went up significantly. I called immediately and I have email confirmation of the supposed changes to my plan to lower my bill- that was on December 26,2025. After 6 phones calls and being told that my
Question
Quite welcome ! Please see my question at the end of my last post.
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
Question
So let me get this straight, I'm letting Xfinity know preemptively that there is a known issue with the connection and that's a "special request" - The cable in question is above ground and where the over air wire is converted to the underground cabl
Loose Internet Cable at home - being told earliest slot is 2 weeks away??
At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re
Question
abhay1 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you're having with your Xfinity Mobile services. We'll be happy to investigate this further and see what we can do to help. Please s
Xfinity Poor service
I took Xfinity mobile service under line number 630-XXX-XXXX by shopping new device from Xfinity. But because of the poor network I returned that device with service cancellation on 02-23-2026 which was within the return period. At the time of cancellation of the service one of your agents working i
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I'm sorry to read of the trouble you were having with the Olympics. I know we are a few days beyond the programming, but I know how annoying it can be when you can't watch the programs you want to enjoy. Are you still having trouble with NBC programs
Olympics on NBC
Has there been any resolution? I have been experiencing this with Olympics coverage. Only NBC. Freezing picture and dropping audio. Xfinity chat bot just spins and spins with no reply. Useless.
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Xfinity is apparently blocking some legitimate e-mail from being sent to my Xfinity account.
I'm a former Trustee for my local school board. In recent times, any e-mail sent to me from my local school's domain, bellevilleschools.org, is being blocked by Xfinity's servers. I do not have any filters in place and this block is happening at the top level of Xfinity's e-mail system and not by me
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user_q0zbyd To set up a payment online, you should follow these steps:Sign in to your account at xfinity.com using your Primary or Manager Xfinity ID and password.Click on **Billing & Pay** from the top menu.Select **Make a Payment** from the dro
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How do I set up a payment
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