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Hey there, @user_e1kayq, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and we definitely do not want to lose you as a customer. We would love to submit your feedback

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Agent Name "James" encouraged me to switch to AT&T

Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe

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Xfinity needs to get the nfl network and red zone back

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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I am missing a channel , I cannot get channel 809

Missing channel 809 WMUR ABC in Goffstown nh

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If it will be $25 a month fee then I will probably just cancel my xfinity mobile line and I will transfer the whole account to my roommate

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Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account

I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?

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NFL network

Any updates on agreements for this service of NFL Network? If not when can we expect a refund for what we are not receiving? time to start taking care of customers ?!

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It says Comcast and it is on a public street.

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Damaged exterior box on my street

There is a green Comcast box on my street that has been damaged. It is lifted off its base, which means that whatever is in the box is exposed to people and to weather. It is directly in front of the Walmart at [Edited: "Personal Information"]. The box is green and by the bus stop.

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I am missing a channel

I am missing channel 809 WMUR ABC in goffstown.nh

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Hello, @user_vh0qo5 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'm glad our wonderful Forum expert @EG was able to bring this concern to my attention. I completely understand the concern if your

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Hacked modem

So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help

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@user_g4shm4 Thank you for bringing your question to us here on Forums. Does this box say Xfinity? and is it located on someone's home or is it on public property?

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Damaged exterior box on my street

There is a green Comcast box on my street that has been damaged. It is lifted off its base, which means that whatever is in the box is exposed to people and to weather. It is directly in front of the Walmart at [Edited: "Personal Information"]. The box is green and by the bus stop.

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Hello @user_6045a0 Thank you for taking the time to reach out to us on our community forum! Has anything changes recently? Did you move any time recently? Have you attempted to log out and log back in to the Xfinity stream app? I have included a link

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Recorded shows don’t show on xfinity stream

shows I record through the cable box don’t show on xfinity stream app when I go to watch them on the Xfinity stream app on my phone or iPad. This just started happening lately How can I make all of my recordings show up on the app?

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The best way to take care of it is to cancel xfinity and sign up to a different provider. I was able to turn it off on YouTube TV.

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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Hi @user_wt3xd0, I wanted to check in following your service appointment, how is everything running?

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Performance Upgrade Day Five, Still No Internet

There has been a “performance upgrade” in the works for my area since Monday. Every day it’s been a text that “it will be completed within the day”, but I still have no internet connection in my house. The earliest appointment I could get was Monday. I’ve tried trouble shooting the system multiple t

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How did you lose the NFL? Are you kidding me? and how do you reach a human to complain?

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Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

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Xfinity is just a blood sucker

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Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

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Happy Monday user_v6ozbb 👋 I appreciate you coming through to our community for help, and we can defiantly explain things in regard to your cable card. Due to cable cards becoming increasingly obsolete and unsupported, they can no longer access prem

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lost premium channels after cable card pairing

After a lengthy process to get my TIVO paired with a legacy cable card, we got all our channels except for our premium channels. The message is to call our cable card provider. The customer support line says that the software cannot handle cable card anymore. I do see that problems with losing the p

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Terrible latency after Xfinity maintenence on 07/22

I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4

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user_h7ct62, Thank you for reaching out and creating a new post. I understand you had an existing payment arrangement; however, you needed to make some updates. As a result, you offered to pay a new amount a few days later. Currently, the b

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Service

I’m hoping someone from Comcast/Xfinity can review my account because I’m extremely frustrated and honestly don’t know who to believe anymore. Yesterday, my Promise to Pay was due. I contacted Xfinity to request a two-day payment extension so I could pay $170 on Wednesday, July 29. First Chat The fi

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user_c15w1i Unfortunately we are not able to recommend specific 3rd party devices.   

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Running a separate cable line to a new outbuilding on our property.

Hi, We are building a detached garage and would like to have internet in the garage. We buried electric with a conduit. Can we run a separate line from the wire through the conduit, as opposed to digging a trench and burying the line in our back yard? If so, how do we arrange for the service to happ

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Hi All - I'm sorry to hear that some folks are still having challenges with Push notifications. I'm posting this as a possible solution/workaround as we continue to look into why some Android customers are not receiving push notifications. This sol

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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