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Hi Joseph, I appreciate your response. My requests for the XG1v4 have been made over the past few weeks. The first one I received was only about a month ago, so I know it's possible. In fact, I was in the local Xfinity store on Saturday and
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question
shghafir They work from the same entitlement, if Disney is activated, then there would typically be something on the Hulu end that is impacting the activation. When speaking with Hulu, did you let them know that the Disney activation had worked fine?
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
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I did that numerous times but just did it again. Disney logs in fine, I see all profiles and can view content. When I go to manage account, other services, “Hulu stream here” I click on that and it takes me to a Hulu subscription page online
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
shghafir Gotcha! Appreciate the details. If you do have the update activation link in the email, if you can please try and follow this step-by-step process to get everything set up: Start Activation: Click the "Activate now" link in the email, or
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
Try turning IPV6 off and going back to 4. If that does not help you may need to open ports
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
Question
user_wx9w8a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Exposed wires in community
I had an xfinity person visit already. I tried Twitter. I tried virtual support. I tried community forums. I tried calling. I need someone to fix exposed pedestal wires in my community. Mount Airy, MD. Violet Ct.
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They had me try different things: sent me a new activation link, incognito login and suggested I create a new Disney account which I did not do. Nothing work. I contacted Xfinity and basically tried the same things. I was given a case number and told
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
Exposed wires in community
I had an xfinity person visit already. I tried Twitter. I tried virtual support. I tried community forums. I tried calling. I need someone to fix exposed pedestal wires in my community. Mount Airy, MD. Violet Ct.
Question
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Customer Service
Some research results: Ask Xfinity specifically for: an “entitlement reset” or an “escalated Disney/Hulu activation ticket”
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
Have you changed your Xfinity password or migrated to Yahoo? What method do you use to access your email? You can also access it through a web browser here; https://connect.xfinity.com/
Issues logging into my email [Edited]
It is difficult to login to my email [Title edited: "Personal Information"]
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@user_5wwden Our team is happy to help. You mentioned a new correction in place can you provide us with more information on that so we can assist you with a resolution.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Hello @user_50fa7e Are you getting error messages logging in to the email or do you not have the right password for it? We need a little more information on what you are experiencing to assist you.
Issues logging into my email [Edited]
It is difficult to login to my email [Title edited: "Personal Information"]
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You can request this PIN online by signing in to your Xfinity Mobile account, selecting the device associated with the number, and navigating to the "Transfer your number, cancel this line" section. After sending a one-time passcode (OTP) to your lin
PIN for transferring to another carrier
Hello, I would like to transfer my phone to another carrier. However, when I insert the new SIM card, I need a PIN from Xfinity to unbind the phone from Xfinity. Could you please send me this PIN? Thank you very much!
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user_anv9ae Thank you for reaching out with you concerns! You can check your Xfinity order status by using the Xfinity app, or online account, just log in to your Xfinity account or use the Xfinity App and navigate to the Billing or Account tab to vi
WiFi Equipment Tracking
Hello! I ordered a new wifi modem and it is supposed to come today before my installation appointment at 1PM. Where can I track my order?
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You and your management team have seen the numerous complaints instead of wasting our time troubleshooting when there’s no resolution on ur end how bout your engineering team fix the issue that has occurred for weeks now
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Hello, @user_k8zktg how are you? Thanks for your post. How long ago was your most recent order for the second XG1v4? The reason why I ask is that these DVRs are no longer being issued, and they are retired equipment. When we order equipment, the ware
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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question