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URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
Question
user_w64mf6 Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to check in to the status of that past work order and set one up if that is needed. To get started, please send a direct message with your full name a
Broken Hardware outside home
The exterior cable enclosure on my house and the broadband pedestal in my yard are both cracked open and exposed to weather. A technician confirmed months ago that both need replacing; some of the damage happened during that visit. Nothing has been replaced. Chat support hasn’t been able to schedule
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Payment issue
I had a payment scheduled but my bank account was hacked so the payment that was scheduled was kicked out
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity prepaid
My WiFi haven’t been working this whole month. I have 16 days left till my next refill. I need this fix immediately. There are no outages in my neighborhood l.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Broken Hardware outside home
The exterior cable enclosure on my house and the broadband pedestal in my yard are both cracked open and exposed to weather. A technician confirmed months ago that both need replacing; some of the damage happened during that visit. Nothing has been replaced. Chat support hasn’t been able to schedule
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moved to new address Xfinity App shows old address new service address is not tied to my account
Moved to an ew address and did the transfer before hand. All was fine for three days until the internet stopped working. Xfinity live chat was able to fix the issue, but not my WiFi is prompting "paused." I need to un-pause it in the app, buy my app shows my old address and not the new one. It also
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet won’t connect
I just moved. I’m a long time Xfinity customer. I plugged into the coax cable at my new place. It didn’t activate/set up. I used the chat bot and spoke with an agent. After an hour the agent ghosted me. I talked to the previous tenant. She used ATT and a CAT5e cable, not COAX. All I want is a tech t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need my original plan back
I need help restoring my previous Internet/mobile bundle after a temporary summer upgrade. Before July 2026, my account had a 300 Mbps Internet plan with the 1.2 TB data allowance and a promotional price of approximately $15/month, together with one Xfinity Mobile line at the bundled $40/month rate.
Question
What is their contact?
URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Work in Area
Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf
Question
@user_w388eq Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
What is causing "Request timed out."
I've been randomly getting these "request timed out pings" for about a year now. At first, i would lag in my games for a just a few seconds, probably under 10 seconds and then everything would go back to normal. For some games that looks like lag, for other games like mmos, I would sometimes get dis
Question
Work in Area
Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf
Question
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Customer Service
micah31, you're welcome. I hope you have a great rest of your week and we will talk again soon.
New construction serviceability — order placed against a cloned address
I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address
Question
Hello, did you ever find a solution to this? I'm having the same issue.
What is causing "Request timed out."
I've been randomly getting these "request timed out pings" for about a year now. At first, i would lag in my games for a just a few seconds, probably under 10 seconds and then everything would go back to normal. For some games that looks like lag, for other games like mmos, I would sometimes get dis
Question
I really appreciate if someone could help
14 Mbps Vs 25 Mbps Vs 600 kbps
Hi, We have an Xfinity mobile account In addition to a Comcast business mobile account, However we are going to keep one of them and cancel the other. Since we travel a lot, so the main factor will determinate which one to keep is the international benefits associated with each one . For Xfinity mob
Question
Thank you, I've reached out as instructed.
New construction serviceability — order placed against a cloned address
I'm building a new home in MA. The utility pole serving the lot was set today, and there is no Comcast strand or tap on it yet. When I called to get serviceability setup, the representative started service, could not find my address in the system and instead placed the order against a nearby address
Question
orangearrows Hi there! Thanks for sharing about your recent Xfintiy Mobile Experience. Our team is here happy to look into the ticlets to see how we can make this right. Please send us a DM with your full name and address to get started. To send a "D
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
Question
You can but you would need to talk to the business team.
URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
Question

@user_rnujkm I work from home as well and understand the importance of having a reliable connection. Our Xfinity App is a great resource to use to view and check for planned maintenance. Our apologies for the frustration we caused as we upload
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Work in Area
Why can't xfinity send an email or some kind of communication that you will be working in the area and will not have internet. I work from home and have meetings. Some notice would have been nice to have. I'm not having to hotspot my phone and dealing with that impacting my data. I've stayed with Xf
Question