Xfinity Community Forum

henryandniki Thanks for reaching out to us about the Peacock access issue on your devices. The login email for the Peacock would be the same as the Primary ID login for the account. To confirm, that is the email you are using on your mobile devices?

XfinityEricB

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20 hours ago

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Unable to get Peacock access on other devices with xfinity

Hello, unable to access peacock on my other devices, when I log in with my xfinity log on- on peacock it recognizes the email address but not the password. the xfinity log- says that peacock is activated but it won’t allow access when I’m on my iPad, only thought the tv set cable box. Please advise.

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I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my circle has incl

user_8pw9nx

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20 hours ago

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Comcast email login

Why can’t I log in to my Comcast email account. I was prompted to change the password and it’s still not working.

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Same here in Atlanta.

user_isy0s7

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20 hours ago

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Issues with MSNBC not loading on Comcast

september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?

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user_m5nct9 Good morning, and welcome to our Xfinty Forums! I can definitely see how this would be a serious issue, and I'm here to help get this ironed out for you. Can you please share any troubleshooting steps you have already tried on your end? T

XfinityKassie

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20 hours ago

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App missing functionality

App is missing all pages except overview and account. I cannot access account setting for the network nor can i run speed tests or security checks, or even see what devices are connected to the local network. This is a serious issue

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Horrible internet speeds for my plan.

Hi, so my current Router and Modem combo are a TP-Link Archer BE550 and an Arris SB8200. My current wifi plan is the Gigabit X2 which offers up to 2100Mbps down, and 300Mbps up. I know with my current setup I won't be receiving the full benefits, BUT, I should not be seeing only 500-600Mps down and

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Your Home Network

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Unable to get Peacock access on other devices with xfinity

Hello, unable to access peacock on my other devices, when I log in with my xfinity log on- on peacock it recognizes the email address but not the password. the xfinity log- says that peacock is activated but it won’t allow access when I’m on my iPad, only thought the tv set cable box. Please advise.

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Sign-In and Account Management

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Canceling HBOMax

I would like to cancel my HBOMax subscription through Comcast in order to sign up directly in order to get the $2.99/Mo. Black Friday deal they are offering right now.

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Billing

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How To get Alerts About Upcoming Outages

For the past few months about once or twice a week around at around 1 to 3:30 in the morning my internet will cut out due to a network improvement, and the first time it happened I got a notification by text that it was going to happen and roughly when and how long it was expected but since then I h

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Your Home Network

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Yes, I am still having issues. The recording that does not show up on the Stream app is usually an NBA game airing on NBC Sports Bay Area. The strange thing is that I also record the postgame show that immediately follows the game on the that same ch

Aloofness

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1 day ago

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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Poor support and customer service

Over the last year we have had two serious issues with Xfinity support and customer service. Earlier this year we had internet problems and it took several days, multiple calls, replaced equipment, and several tech visits to resolve. The last tech fixed it in about 10 minutes and said it was a simpl

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Customer Service

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Thank you for allowing us to resolve your account concerns @user_bra1ri, we appreciate it. Please feel free to create a new post if there is anything our team here can do for you in the future. Have a wonderful night and week!

XfinityAlyssaA

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1 day ago

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Previous Xfinity account not cancelled as requested, now with overdue bill.

I called customer service months ago who told me they had taken care of it but they did not.

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Hey there user_7ptzk8, thanks for reaching out through our community forums! I'd be concerned if I hadn't received a promised credit too, I apologize that it hasn't come through. Our team would be more than happy to look further into this with you! P

XfinitySean

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1 day ago

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Equipment return credit

I was promised a $150 credit via email after returning my equipment. The email stated I would see it posted on my account within 24 hours. That was on November 6th it’s now December 2nd and my bill is due. I’d like to apply my credit towards my bill.

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Equipment return credit

I was promised a $150 credit via email after returning my equipment. The email stated I would see it posted on my account within 24 hours. That was on November 6th it’s now December 2nd and my bill is due. I’d like to apply my credit towards my bill.

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Customer Service

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Good evening @user_bra1ri and thank you for reaching out on our Community Forums, I see that you thought your account had been cancelled and now have an overdue bill. I'm sorry to hear about this frustrating experience and our team will be happy to h

XfinityAlyssaA

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1 day ago

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Previous Xfinity account not cancelled as requested, now with overdue bill.

I called customer service months ago who told me they had taken care of it but they did not.

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Have not tried but it is working now. Not sure what the fix was on my end because I did not do anything

user_c0uwz8

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1 day ago

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Cannot get to .mil

Same issues as these: https://forums.xfinity.com/conversations/your-home- network/having-issue-accesing-mil-websites/ 6769b108702e6f4793670a41 https://forums.xfinity.com/conversations/your-home- network/military-websites/ 68c2fce1a45b63166e500793 Tried on four devices and connected to cell Hotspot a

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Previous Xfinity account not cancelled as requested, now with overdue bill.

I called customer service months ago who told me they had taken care of it but they did not.

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Billing

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I have the same problem as Quinn12. I have the xFinity App on my iPhone but can no longer use it because it is now deemed incompatible - unable to update since cannot upgrade to iOS 17. I will not be forced by Xfinity to buy a new phone so what do I

user_39i2y3

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1 day ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Hey @user_tvk75n. Thank you for visiting our official Xfinity Forums Community support page. Have you had a chance to visit our Upgrade your Comcast.net email experience to Yahoo Mail support page for information on the email transition experience?

XfinityDemitrius

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1 day ago

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Transition from Comcast to Yahoo Email

I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as

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Good evening @user_n0kwt0, and thank you for reaching out on our Community Forums, we appreciate it. I see that you stated you made a payment arrangement but your service has not been restored yet. We'll be happy to get your account pulled up to see

XfinityAlyssaA

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1 day ago

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Service isn’t restoring

I was told to set up a payment arrangement to restore my service but it still hasn’t been restored it’s been over 8 hours and I did everything they told me through the chat bot I can’t contact a actual person to have my service turned back on I work from home but if I can’t work I can’t pay my bill

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Service isn’t restoring

I was told to set up a payment arrangement to restore my service but it still hasn’t been restored it’s been over 8 hours and I did everything they told me through the chat bot I can’t contact a actual person to have my service turned back on I work from home but if I can’t work I can’t pay my bill

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Customer Service

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