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Baloney!!! No such setting
close comcast email account
Hello, I need to close my Xfinity Comcast email account. I don't use it any longer. Any messages that are in the account and any address stored there is no longer needed. Please advise me. [Edited: "Personal Information"] Thanks, DJ
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Hey @townlimitsprinter925 Thank you for taking the extra precautions especially if you did not sign up for an offer. Typically a card like that would be attached to an offer with at least 90days of having the qualifying service in good standing so t
Is xfinity.myprepaidcenter.com legitimate?
I received an unexpected email from yourcard@incentivetracker.xfinity.com saying that my “Virtual Prepaid Mastercard has arrived.” I’m not aware of any changes made to my services or any promotions at the time when I activated a few months ago. I recently received a sales call offering Xfinity Mobil
Question
Hello user_x4qfg9 thanks so much for taking the time to reach out here o our Xfinity Forums with these questions on exterior special work! We'd be happy to look into this and provide as much information as possible. Please send a direct messa
How do i get the status of a post wire ticket
I have had a faulty internet line for a while, had a couple Xfinity techs do checks on the internet and wire the last one gave me a ticket for a rewire job on the line, but it doesn't appear on my xfinity profile and i have yet to find a way to see its status Ticket# [Edited: "Personal Information"]
Question
Is xfinity.myprepaidcenter.com legitimate?
I received an unexpected email from yourcard@incentivetracker.xfinity.com saying that my “Virtual Prepaid Mastercard has arrived.” I’m not aware of any changes made to my services or any promotions at the time when I activated a few months ago. I recently received a sales call offering Xfinity Mobil
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Billing
Community Best Answer
Thank you for meeting us here in our community, @user_381i8l. We're happy to help in any way we can. It sounds like you are needing a pole removed. Usually the poles belong to the electric power company. Have you contacted them about removing the pol
construction project Minneapolis MN
[EDIT: address] Brooklyn Center MN.Am looking for department to approve old pole removal from my home lot. Did ontact LUMEN for approval. [EDIT: name] said contacted Comcast last week this was sent 2 months ago. PLEASE help me. New pole in and all lines have been replced to new pole. Want the old po
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I apologize, user_3v4pzt, we mean how are you accessing Paramount Plus as far as the device you're streaming it on. Are you running into issues while watching it through an X1 cable box, Xumo device, or smart TV?
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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To be transparent about the process @user_72e64w, unlike a standard service call, for external appointments like line raises, we can't guarantee the specific schedule date/time. Dates are subject to change based on technician availability, permits, w
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
Question
I have the same problem with Xfinity. Signed up in June 2025 for the 5 year plan at $65 per month, 12 months later I get a bill for $80 per month. I called and complained, they said I signed up for the 1 year plan. No I didn’t, I even to
5-year Contract Guarantee is a lie
In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou
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I am cancelling my xfinity service this evening because I have not gotten any response to this issue from this thread, a direct message conversation with an open issue and a request into arbitration.
Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property
An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat
Question
Thank you for posting on our community forums, user_d8b1zy. It depends on the plan and phone you choose. We'd be happy to discuss this further with you. Could you please send our team a Direct Message with your name and service address? Our team can
adding a new person and phone to my Xfinity mobile
how much does it cost to add a new person to my Xfinity mobile account.?
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user_lrvhb5, ahh, I understand. We apologize about your inconvenience. Do you have any other questions or concerns for us?
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1
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Yes, we access it through xfinity. It’s almost unusable.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
Question
Do you have any updates on this issue?
Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property
An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat
Question
adding a new person and phone to my Xfinity mobile
how much does it cost to add a new person to my Xfinity mobile account.?
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Customer Service
@user_731iy6 Thank you for taking the time to contact us about this. That’s definitely frustrating, especially with how consistent the timing is every Sunday. The fact that it lines up exactly from 6–7pm suggests this could be related to
SUNDAY 6P TO 7P INTERNET AND CABLE ISSUE
EVERY Sunday, 6 to 7p, my internet goes out, and the cable, specifically the audio drops in and out every few seconds. This occurs, again, every Sunday 6p to 7p. At 7p the internet goes back on, and the audio on the cable no longer cuts out. I've had three technicians out with no resolution. Prior t
Question
Previous forum threads advised customers to contact Xfinity Support directly regarding downed or hanging lines. I have spent considerable time attempting to report this issue through the normal customer service channels and have been unable to get th
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
Question
Samsung Galaxy A57 not compatible
So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they
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Devices
@XfinityShawn No. It was a network issue. I returned the modem and cord to Xfinity on 6/19/26.
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1
Question
Community Best Answer
construction project Minneapolis MN
[EDIT: address] Brooklyn Center MN.Am looking for department to approve old pole removal from my home lot. Did ontact LUMEN for approval. [EDIT: name] said contacted Comcast last week this was sent 2 months ago. PLEASE help me. New pole in and all lines have been replced to new pole. Want the old po
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Customer Service
user_nrgxu5 Thank you so much for reaching out for help with this TVAPP error. If you are still running into the error, could you please try to log out of the Xfinity stream site, clear your cache and cookies, and then close out all your browser wind
XfinityAmandaB
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I keep getting error code TVAPP-00373)
trying to watch my recordings on my laptop. I have had problems in the past but used an incognito page and that worked. Now I can't watch anything either live or DVR
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