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Refund promised 8/22/25 and still not have received on 12/6/25
Have had terrible cable service for months and months and months in the Roosevelt, NJ area. Have been told work is being done in the area. After not being able to watch shows because of freezing, pixling etc, and many, many calls, upgrading all of our boxes we were still having issues. Finally on 8/
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Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Customer Service
Not helpful. Do I need to update my Comcast,net email ?
Cannot access Comcast.net email
We cannot access our Comcast.net email from iPhone 16 pro max nor Mac Book. Getting this pop up. (The mail server "map.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings. Server code "ALERT", server message "Temporarily blacklisted IP Address - try
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Billing system glitches?
Is Xfinity experiencing billing system glitches this week? I've received two official push notifications from Xfinity this week. I have no balance due on my account.
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Billing
I would like to cancel my service please. I need someone to call me back and I have changed my number. This is ridiculous that I can't find a number to call.
cancel service
I would like to cancel my service and it is proving to be very difficult. I don't like that I have to schedule a call back in order to cancel. Why is there not a way to cancel online? You can manage your account by adding services but are not able to cancel. I am sure this is intentional, but it is
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Hi @user_cpe1hx ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your damaged fence. I would be more than happy to offer my assistance looking into this furth
Property damage
The techs who came to my house to bury my line damaged my fence in two places. My gate will not latch and boards are busted and need replaced.
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I started contacting the xfinityagent this week because the original request was put in on 10/27/2025. The markings are in the lawn. As you can see I waited more than 2 weeks. This week I was promised 3 times that someone would be at my home t
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
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Thank you so much for your response, and we are happy to see how we can help. Please shoot us over a DM with your full name and service address to get started. To send a "direct message" / "private message" message to Xfinity Support: • Cli
Demoted from gold to silver
I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??
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Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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Devices
tadams23 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servi
Sent emails are not in Sent folder
The Sent emails have stopped showing in my Sent folder. Settings look fine, I am receiving emails, but not seeing Send replies on my phone and iPad. I see them on the Connect Xfinity email site.
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Property damage
The techs who came to my house to bury my line damaged my fence in two places. My gate will not latch and boards are busted and need replaced.
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Customer Service
I think they created a new account since I see both of them
Demoted from gold to silver
I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??
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Great, @user_scgd3v I did send you a DM.-Richard
Billing errors
I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed
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I have done as requested.
Billing errors
I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed
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Hi there, u/uboothanlon! I'm truly sorry for the trouble you are experiencing with your outlook. I understand how important it is to keep the same email address. Since it's been a few days since you last posted are you still having trouble?-Richard
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Same here!!! Every day multiple cable/internet problems and good luck getting a human that actually doesn’t follow a scripted troubleshooting format. I’ve had a service technician (it only took 3 hours on the phone and multiple “we can’t send technic
Chronic internet outages making me reconsider Xfinity service
My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.
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Thank you for reaching out @user_ep98ty Have you migrated your email to Yahoo already?
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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@Kay1965 Thanks for reaching out. You are not the first to report this similar issue. We have teams looking into it. But in the meantime your account is not at risk of being shut off or any late fees and so long as the balance has been paid you can d
XfinityMatthew
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Billing system glitches?
Is Xfinity experiencing billing system glitches this week? I've received two official push notifications from Xfinity this week. I have no balance due on my account.
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