Xfinity Community Forum

user_muj2y2 Thanks for creating a post. Sorry to hear that you're having trouble with your landline. Have you checked the connections at the base unit and the modem, or unplugged the base unit for a few minutes to see if there is any change? This art

XfinityThomasD

commented

11 hours ago

to the conversation:

0

U

land line has static and I can't receives incoming calls

Question

@user_5wwden Our team is here to help. Can you provide us with more details on what going on?

XfinityKei

replied

11 hours ago

to the conversation:

0

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

Yes, your choice is to move to a different carrier. Plenty of them offer deals or trade-ins on new phones.

DreamSayerZ

commented

11 hours ago

to the conversation:

0

Upgrade iphone

I'v been a comcast/Xfinity customer for 20 years. I have a 'by the gig' plan for 2 phones that is super cheap. I want to upgrade one of my phones to a iPhone 17. I know I will need to upgrade to a more expensive current mobile plan. But I was told that I am not eligible to upgrade and upgrade my pho

Question

U

WiFi Equipment Tracking

Hello! I ordered a new wifi modem and it is supposed to come today before my installation appointment at 1PM. Where can I track my order?

Question

•

Customer Service

10

1

0

shghafir Good morning! When you had touched base with Hulu did they have any specific guidance on the issue? What had happened during that interaction?

XfinityTommy

commented

11 hours ago

to the conversation:

0

7

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

Did you change your Xfinity login password or migrate your email account to Yahoo?

DreamSayerZ

commented

11 hours ago

to the conversation:

0

U

richardlawson2006

Can not remember my IMap password and now no email is coming ?

Question

U

It would be a very strange and unlikely coincidence if my home's coaxial cable outlet, that I have been utilizing for years, became faulty on the very day Xfinity changed my Internet service plan. Every time I have had issues with my Xfinity Internet

user_qjd7x3

replied

11 hours ago

to the conversation:

0

U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

@user_00ihib Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you aren't receiving OTP emails, can you provide a little more information for us to better assist? Such as, how are you accessing your email,

XfinityBillie

commented

11 hours ago

to the conversation:

0

U

Not receiving OTP

I am not receiving OTP emails

Question

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

•

Sign-In and Account Management

14

2

0

Good Morning. @user_8072da I do appreciate your time and patience. I do see that this has been an ongoing with the Paramount+, some customers were able to get logged in by doing the following. Can you try the using your remote, go to the Xfinity butt

XfinityRichard

replied

12 hours ago

to the conversation:

0

U

Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

Question

I got a notice that user 'Again' responded with the text below but could not find it here. He said in part to which I will respond: "You will be migrated to Yahoo! at some point this year whether you want to or not." Yes I know this but was told th

MacLady

commented

12 hours ago

to the conversation:

0

Why does Xfinity keep censoring my emails?

I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir

Question

user_qjd7x3 We understand you are frustrated, and you may escalate this if you feel it is necessary. We are going to be your best resource for this currently. We are required to ask you questions here and can bring you into a Direct Message to furthe

XfinityBenjaminM

replied

12 hours ago

to the conversation:

0

U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

U

The error message I’m getting is “Unable to verify your account. Please check your information and try again.” The sign in prompted for my email address. I tried the sub email address I always use. I also tried my primary (master) email address I or

user_8072da

replied

12 hours ago

to the conversation:

0

U

Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

Question

SurfInCA Great follow-up question, and I’m glad you’re taking a closer look before making any changes.The Universal Connectivity Fee and Regulatory Recovery Fee aren’t fixed amounts, so there isn’t a way to see an e

XfinityPeterH

replied

12 hours ago

to the conversation:

0

S

Does new plan have higher taxes and fees?

Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.

Question

U

Please let me also add the fact that an Xfinity supervisor was scheduled to call me back regarding this issue last evening and failed to do so. After nearly an hour on the phone with another inattentive Xfinity phone support agent I was able to final

user_qjd7x3

replied

12 hours ago

to the conversation:

0

U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

U

So I jump through your hoops, answer yur questions, make all the selections you request, log in with verification code, work my way around all tiyr persistent mobile phone offers only to get zero response from you regarding my initial question of wh

user_pstrfs

commented

12 hours ago

to the conversation:

0

1

U

is the text request I've been receiving about access to my home for internet repairs legitimaters

I've received 2 texts asking for access to my home for internet repairs.I did not report any issues. Why are you wanting access to my home

Question

Good morning @user_3sbrff, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As a single parent, I can understand wanting to save money, and you have come to the right place for assistance with this issue. H

XfinityJeff

commented

12 hours ago

to the conversation:

0

U

how to change my expensive plan

i'm 70 and my plan is too much

Question

U

Cancel

Need to cancel service

Question

•

Customer Service

18

2

0

U

how to change my expensive plan

i'm 70 and my plan is too much

Question

•

Customer Service

10

1

0

user_ohhyyl Thanks for creating a post on our Community Forums. You should have the same access on all TV boxes. I would recommend trying to restart the primary TV box, as it connects the signal to the other boxes, or try restarting your modem if you

XfinityThomasD

commented

12 hours ago

to the conversation:

0

U

Missing channels

why can i get certain channels on my main cable box but not on the small recievers in other rooms

Question