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@EG Thanks ... I'm not sure if I'm on an X-class tier or not. My order confirmation says simply: Your Xfinity Plan Internet Downl
Is an XB8 modem connected to coax theoretically able to deliver 1Gbps UPLOAD?
I'm in the midst of getting an Xfinity internet installation. They have run a buried coax cable to the side of my house in Nashville, and telephone customer support has confirmed that I'm scheduled to get an XB8 modem. Is this equipment even theoretically capable of getting 1 Gbps upload bandwidth o
Question
I did that and entered my account number but received a message saying " Record not Found." I was told a ticket had been placed for me to receive the incentive, as the processing for the student ID verification was having issues.
Haven’t gotten $200 Gift Card Incentive
Hello, I purchased the 1 gig student plan and expected to get a $200 gift card. This was in august and I have still not seen anything. Let me know if there’s anything I can do!
Question
user_tsp83i Thank you for giving us the opportuninty rto assist you with your account concerns today. Pelase let us know if you have any other issues we can help with in the future.
Xfinity Support
I am writing to request cancellation of a previously scheduled transfer of my services.
Question
Hi user_dtvk2q! It's unsettling to hear you feel this way, as this is never the experience we strive for our customers to receive. We certainly do not want to lose you as a customer and would love to turn your experience around. Please know my team i
Horrible service
Xfinity is the worst internet service there is !! Horrible customer service!’Horrible connection! Canceling at the end of the month!
Question
Hello @user_55bln9, thank you for taking the time to leave a post. Sorry to hear about the ongoing service interruptions that you have been experiencing in your area. I can understand how frustrating that can be, especially when working from home. I
Help with outage
Trying to get in touch with customer service about the outage in my area. We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be cance
Question
There is a comcast/xfinity green box on Trumbull Road near Eli Lane in East Falmouth. The cover was removed on Wednesday when they were restoring our power. The cover is still off.
Box in the street has cover removed
There is a comcast/xfinity box on Trumbull Road near the intersection of Eli Lane in East Falmouth that has had it’s cover removed for several days.
Question
Incoming calls will not display on my tv. I have tried several things
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
Question
Hello @user_0597s3 We'd be happy to check the status of your current deal as well as any promotions or savings opportunities available to you. Please send us a direct message with your full name and the service address to get started. To send a "Dir
Jump in Monthly Billing - Need Retention Offer
My monthly Internet bill jumped from $65 to $85 in this new year of service. I really need to keep my level of service for work, but I simply can't afford this jump. I would greatly appreciate a retention offer that would stop me from moving to a different provider.
Question
Wait, @shelbyjean107 - let’s hit the brakes for a second! If you ignored a "username or password incorrect" message during setup, that is likely why your inbox is empty. When you add a Comcast account correctly, it should immediately "handshake
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
Box in the street has cover removed
There is a comcast/xfinity box on Trumbull Road near the intersection of Eli Lane in East Falmouth that has had it’s cover removed for several days.
Question
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Customer Service
Jump in Monthly Billing - Need Retention Offer
My monthly Internet bill jumped from $65 to $85 in this new year of service. I really need to keep my level of service for work, but I simply can't afford this jump. I would greatly appreciate a retention offer that would stop me from moving to a different provider.
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help with outage
Trying to get in touch with customer service about the outage in my area. We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be cance
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail right here, but be sure to exclude any personal in
Horrible service
Xfinity is the worst internet service there is !! Horrible customer service!’Horrible connection! Canceling at the end of the month!
Question
There is no chat icon on this page in this forum
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
Concern moved here to the E-mail help section.
EG
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My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question