Xfinity Community Forum

Hello, @user_zmod2m thank you for reaching out over Xfinity Forums. You've contacted the right place, and can help answer any questions related to new equipment. There is a great self-help option of activating either a Xfinity Gateway or customer own

XfinityJustinC

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7 hours ago

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New Equipment

I need to install a new router. I think I need someone to come to the house and do this.

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Hey @LaurieB29 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out concerning a modem being shipped. I would be more than happy to offer my assistance looking into this f

XfinityJanelle

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7 hours ago

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Why is Xfinity sending me a new modem? The one I have is fine.

I just did some billing adjustments yesterday. Didnt add any devices or anything. Why do I have to hassle with a new modem?

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I appreciate the clarification, but I have seen several instances in this very community where the Digital Care Team successfully facilitated a Debt Recall in coordination with the Corporate teams to resolve reporting errors. My concern is that the '

User_PA_Account_Review_2026

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7 hours ago

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Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]

I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared

Question

Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

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Channels and Programming

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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7 hours ago

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Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?

I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s

Question

Hi there @jharriso24 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist! Can you confirm if the downed line is impacting your service?

XfinityDemetrise

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7 hours ago

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Requesting line transfer to new utility pole - 18 month delay in Greenbrae, CA 94904

I have a comcast line that hangs only a couple feet from my head when I stand underneath it. I have been waiting for quite some time since PGE installed the next 60 foot pole and moved their electrical line. How do I find out when you will be at my house to complete your work? Per a google search, t

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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7 hours ago

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Not receiving astrospheric.com verification codes in email.

I suspect they are being blocked. They are not in spam so the block is upstream of that. If I post their email address, it will be blocked, but I'd be happy to provide it as I got three of them in mid January. But I don't get them anymore and I want my tablet application registered. Thanks in advanc

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New Equipment

I need to install a new router. I think I need someone to come to the house and do this.

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Customer Service

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We don't have a list of the exact prompts @user_0ofp4n, are you trying to sign up for service, or wanted to speak to someone about the service?

XfinityJeff

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7 hours ago

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Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they

Question

Requesting line transfer to new utility pole - 18 month delay in Greenbrae, CA 94904

I have a comcast line that hangs only a couple feet from my head when I stand underneath it. I have been waiting for quite some time since PGE installed the next 60 foot pole and moved their electrical line. How do I find out when you will be at my house to complete your work? Per a google search, t

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Customer Service

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I look a look at the settings in webmail. If the emails were getting to the Spam folder, then I would be able to see them. They are not getting to the spam folder so allowing spam there would not do me any favors, as the block is upstream of that set

dwm042

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7 hours ago

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Not receiving astrospheric.com verification codes in email.

I suspect they are being blocked. They are not in spam so the block is upstream of that. If I post their email address, it will be blocked, but I'd be happy to provide it as I got three of them in mid January. But I don't get them anymore and I want my tablet application registered. Thanks in advanc

Question

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I need to install a new router. I think I need someone to come to the house and do this.

user_zmod2m

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7 hours ago

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Customer service phone number

What is the customer service phone number for Xfinity customers

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I do understand where you are coming from, and I want to ensure you have all the correct details @User_PA_Account_Review_2026! We are limited on our back end investigation here in the Digital Care team, and you are in the correct hands with our Corpo

XfinityAdrienne

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7 hours ago

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Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]

I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared

Question

user_jp82yr Advanced security is not applied to the network it is dependent on having a compatible leased gateway. Did you recently set up the port forwarding on the network or is this a configuration you have had in place, and you recently started

XfinityPaula

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7 hours ago

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Disable advanced security

I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or

Question

user_yays2y Good morning. To access the account number you can grab that right on the profile screen in the Xfinity app, or on the website, both give you the ability to grab the account number.

XfinityThomasB

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7 hours ago

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Need My Account Number [Edited]

I need my account number for xfinity

Question

Why is Xfinity sending me a new modem? The one I have is fine.

I just did some billing adjustments yesterday. Didnt add any devices or anything. Why do I have to hassle with a new modem?

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Customer Service

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@user_2iklks Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to help you with getting the correct ticket opened. Please send us a DM to Xfinity Support with your full name and a

XfinityBillie

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7 hours ago

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Damage claim

My outside water line was damaged by Xfinity

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Spent an hour as requested above with support... and apparently Xfinity will not be showing St. Louis Cardinals baseball games for anyone living in one of the "IN Market" areas (Arkansas being one...) and will not be offering Cardinal TV so you can n

user_vg2vl7

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7 hours ago

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St. Louis Cardinals channel 1261

The Cardinals and MLB organization it says Xfinity will broadcast the games on channel 1261 - but here in Little Rock Arkansas there is no channel 1261. Here is a channel finder for fans to easily locate where to watch games depending on the video distributor they utilize, including Spectrum and Com

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Which prompts should I choose? I was unable to get to a live person.

user_0ofp4n

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7 hours ago

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Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they

Question

Thank you so much for reaching back out to us, @user_pj85j1! Can you please send us a DM to get into the account fully? You can find the instructions on how here.

XfinityAdrienne

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Billing

I have 2 subscriptions to Peacock generated by billing and service at Xfinity. Total amount owed to me by overcharging is $156.83. Credit is due now with one Peacock subscription remaining on my account. Please respond by phone and email to correct charges going forward. [Edited: "Personal Informati

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