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Trade-in never linked to S26 order — new order shows wrong device, need urgent correction
On Aug 14, 2026, I placed order #3726406294341651326 for a Samsung Galaxy S26 256GB with a Samsung Galaxy A35 trade-in, agreed at $8.33/month over 36 months. The phone shipped and I activated it, but the A35 trade-in was never linked to the device payment plan — I was billed full price instead. An i
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Devices
Good morning @user_gwvuqh, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. You have come to the right place for assistance with a new p
Looking for help lowering my monthly internet bill
My monthly Xfinity bill has increased substantially, and I'm reviewing other internet options available in my area. I would prefer to remain with Xf8inity, but my current internet cost is no longer competitive. I'm looking for assistance reviewing any existing customer, loyalty, retention offers ava
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BIG Issue
This is an issue that I experienced on Wednesday, August 12, 2026. I called Xfinity to have a land line telephone number for my Xfinity ported from my Verizon land line. The representative would not transfer me to the Land Line group until she explained that there was a current promotion for me to m
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Customer Service
@user_fvwbx9, thank you. Let's see if we have a specific date set yet. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
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Customer service
Interacting with Xfinity support or any section of customer service is a gauntlet of bots, misdirection and wrong answers. I've had 2 days of interrupted services (internet, phone and TV). Half hour of my time spent trying reconnect without success. 10 minutes in circles with 'chat' and eventually f
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Customer Service
They were placed well over a week ago.
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I need to cancel service at one of my addresses. I moved. I need to cancel the service at [Edited: "Personal Information"].
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Community Best Answer
Thank you so much for taking the time to reach out to us in DM and go through the trade-in promotions for Xfinity Mobile @user_s6j568! The up to $600 off promotion has since expired, and is no longer available at this time. Our promotions can change
Disappointed
Good morning. I am very disappointed in Xfinity not honoring the quote I received Tuesday for the trade in of my A54 5G towards the purchase of a new S26+ phone. I had a Platinum member offer that is no longer valid?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage
My internet service with xfinity is out since 8/11/26 since severe storm. Electric power restored 8/23/26 but no internet. Called xfinity and AI no help and live agents only say their is an outage in my area abd do not say what work is currently being done nor do they state when internet will be bac
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@user_7h6nk70 Hello, and thank you for taking the time to share your experience. I can only imagine how frustrating it has been to work through this for so long and still feel like you don't have a final resolution. To be mindful of your privacy and
Xfinity Fiber Installation Damaged My Driveway — Still No Resolution After Contractor Chain Passed Responsibility
I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for help lowering my monthly internet bill
My monthly Xfinity bill has increased substantially, and I'm reviewing other internet options available in my area. I would prefer to remain with Xf8inity, but my current internet cost is no longer competitive. I'm looking for assistance reviewing any existing customer, loyalty, retention offers ava
Question
user_4ia513 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please send us a direct message. To send a "Direct Message" message: • C
Canceling by phone?!?!
I’m just trying to close an account and somehow I can’t do this without canceling?! Insane
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Canceling by phone?!?!
I’m just trying to close an account and somehow I can’t do this without canceling?! Insane
Question
Xfinity Fiber Installation Damaged My Driveway — Still No Resolution After Contractor Chain Passed Responsibility
I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my
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Customer Service
user_c564t3 Hello and thank you for reaching out via our Xfinity Community Forums. I can help with this TEL1 port. If the TEL1 light is off on your new XB8, it may mean the voice service hasn't finished provisioning to the new modem yet. First, plea
Phone service activation
I need to have my new xb8 modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Hello, @user_tg92u! To confirm, did you establish service at a second location rather than transferring service, and now need to disconnect the old account? In any case, we're happy to take a look and help however we can :) Please just note that send
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Cancel service
I need to cancel service at one of my addresses. I moved. I need to cancel the service at [Edited: "Personal Information"].
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