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Thank you for reaching out. I would be happy to take a look at the account. @RyGuyRed1 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the
Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
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Same problem December 11, 2025 in Nuremberg
In Europe and can't access email, asks for IMAP password over and over
Other email accounts working fine, but both my comcast email accounts have locked me out on 3 devices (Android-outlook, iOS-apple mail app, and Windows PC-outlook). Everything was working fine when I left the states
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what if i have a problem with email who will i contact xfininity or yahoo. also I read you have to upgrade or pay to forward an email Is that true???
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Hello, @ed88bo happy to submit a ticket to see if we can provide a better option for the credit. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a
Xfinity incompetent?or Unethical?
A few months ago I was convinced to switch to Xfinity Mobile. I was told that because my phone was old it could not be ported over but they would give me a free phone. It seemed like a good deal. Problem was that I was charged for the "free" phone. I called and was told it was a mistake, and I would
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Got same problem 😤Looks like they stealing my device and I never got confirmation about the delivery. Tracking stuck with one date in one place.
NIGHTMARE
Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address t
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user_i7b1kr I'm not seeing that you have worked with our team before. One of the best things about working with our team is that we will stick with you until your concern has been fully resolved and you will never be disconnected from us. I'd like to
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
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Right now, everything (POP3 with Thunderbird) and (IMAP with my Android phone) is working fine for me. At this moment that is. That is constantly subject to change. Both types of server seem to go out of service at the same time for me.I
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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For what, all the other messages were not handled the right way, why would this be different?
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
Question
Good morning user_e71oli! Thank you so much for reaching out and asking about the account ownership transfer process. I don't think I have ever asked these questions myself, and they are very important, so thank you for joining us here to understand
Account Transfer Timeline and Process
I recently completed and submitted the Account Transfer paperwork, and it’s been accepted. I’m trying to understand what happens next in the process. Once the transfer is approved, what are the actual steps the new account holder needs to take to fully assume ownership? How long does it take before
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Having the same issue, what is going on Comcast?
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
Question
user_c6ym36 Hello there! We appreciate you reaching out for assistance with your with your Xfinity account charges and equipment. Typically, we would ask for the equipment to be returned within 10 business days of your cancellation request to avoid a
Billing dispute and equipment return – I am currently overseas until Dec 27
Hello Xfinity Support, My name is [Edited-Personal Information], and I am writing about my Xfinity account for the address: [Edited-Personal Information]. Account number (if available): [Edited-Personal Information]. I recently moved out and have left the United States. I am currently in China and w
Question
Promo For 50% Off Bill
I was on the phone with Xfinity one 800 number customer service trying to set up a payment arrangement to get my bill down because I have not been able to keep up since it’s the shutdown started so customer service agent tells me about a one term promotion to where if I pay half the bill they’ll cov
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Billing
user_i7b1kr Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it is to move into a brand new complex and run into issues with getting services set up, it definitely is not the first impressi
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
Question
Yes you can if you are being given the option. @user_8ca61z
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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I have not. Did not see a invitation to do so. Should I do it without the invite.
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
Question
Account Transfer Timeline and Process
I recently completed and submitted the Account Transfer paperwork, and it’s been accepted. I’m trying to understand what happens next in the process. Once the transfer is approved, what are the actual steps the new account holder needs to take to fully assume ownership? How long does it take before
Question
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Sign-In and Account Management
@parzatka I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you ins
How to speak with a live agent in customer retention department
I've chatted with several agents over the past several months and have been lied to repeatedly. I'm trying to reach a supervisor or member of management that can review previous chat sessions. Most recently chat ID -158402949438590703775 from 12/8/2025.
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I can help with changing your services and plan. @Wilde1550 Can you please direct message me your first and last name along with your full service address so that I can resolve this for you.Here's the detailed steps to direct message us:• Click
Remove TV service, but keep phone and internet
I'd like to remove TV service, but keep my phone and internet service. Is this possible ? If I try to "manage" services, it requires me to change each component of my existing service. How would I do this ? Thanks.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
Question