Greetings, @user_4h0fsz! I am sorry that your TV service is not working. I know that is a frustrating thing to have happen and not something we want. You did a great job with resetting, checking the cables and sending a system refresh. Our engin

Same here. I've been with Comcast, now Xfinity, since they bought Adelphia Cable in 2006. That's 20 years. Now, when I call, I refuse to chat. When my son is with me, I have him do that chat thing. I get the same [Edited: "Inappropriate Language"] ab

Thank you for reaching out and meeting us here @user_1c99sf. This was a known issue that has since been resolved. When you have a moment, please check your cable programming again. If you're still experiencing an interruption, please unplug your main

Thank you for posting on our community forums, user_croior. Are you still experiencing issues with your TV service?   

Thanks @EG!Hi @user_hguelz. Have you checked out that link that EG provided? 

user_u5cfp1 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. You can find instructions to troubleshoot TV issues through the Xfinity app here: https://www.xfinity.com/support/article

Hey there user_60pn25 🙌 We definitely don't want you to be without your channels on any platform, so I appreciate you stopping by for us to help! To get started, can you let us know what you're seeing when you tune to the channels that are missing f

Hey there, @KatLady3, thanks for reaching out through Xfinity Forums regarding your cable services. Are you still having issues with your connection? We would be happy to help with troubleshooting.

Hey @lg2019, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you are

Hey there, @user_5ixn5o, thanks for reaching out through Xfinity Forums regarding your TV services. We would be happy to help you with troubleshooting Channel 16. Are you getting any error messages or codes when you attempt to access the channel?

Hey @user_3ak7tw, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you

Thank you for reaching out here. There was a known issue that our engineers were able to resolve as quickly as possible. If you are still experiencing any issue with your service we are happy to assist you from here.

Hey there, @user_ahj6mr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your cable TV. Are you still having troubles with your cable TV? If so can you share with

RelentlessOne Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We va

Hey @user_48315n, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you

Hey there, @user_3csp9o, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help with troubleshooting. Are you still having issues with your connection? We recommend using the Status Center in the future to check o

Hi there, @user_sekf65! Thanks for taking the time out of your day to reach out about your TV service. I am sorry that is not working. I know that is a frustrating thing to have happen. The Xfinity app is a great tool to check on your service. It wil