Xfinity Community Forum

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Sent! I have provided my name, and address via direct message to Xfinity Support as requested.

brave2g

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5 hours ago

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URGENT: Corporate Escalation - Unfulfilled Technician Commitment & Service Failure - Escalation Regarding Hardware

Escalation Regarding Hardware Damage, Unfulfilled Technician Dispatch, and Request for Account Credits Subject: URGENT: Weather-Damaged Equipment, False Support Assurances (Ticket #[Edited: "Personal Information"]), and Compensation Request – To Corporate Executive Customer Relations / Office of the

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Thanks for confirming, @user_kxh2ct. Let's see if there is any way to get a definitive answer on this. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message

XfinityFrank

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5 hours ago

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Xfinity rewards comp tickets

My grandfather gifted us 2 tickets to Universal Orlando from his rewards. We thought we would be able to use them on the date we selected. Unfortunately, we cannot. We have been told by universal and xfinity that the dates can be changed even though the disclaimer says it cannot however every time a

Question

@user_61e6x8 Thank you for reaching out to us via Forums. I also work from home so I know how important it is to always have a reliable connection. Just in case you weren't aware, you're able to connect to one of our Xfinity hotspot signals while we

XfinityRaul

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5 hours ago

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No internet or cable

We received an appointment for next week, however we have not had internet or cable for days and working from home. We need to get restored ASAP and need a sooner appointment.

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Hello again, @user_9v1aid - We haven't heard from you in a while, though it's only been about 2.5 weeks since your credit balance was refunded. Have you received your refund, and was there anything else our team could help with at this time?

XfinitySara

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5 hours ago

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I need to cancel my Xfinity service

I have moved and need to cancel the service at my previous address. Xfinity is not available at my new address.

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user_g6ehpe No problem at all! We ouwld be hapy to take a look at your account to see if you are eligible and assist you in setting it up. Can you please send us a direct message with your full name and service address so we can take a

XfinityAirelle

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5 hours ago

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Internet Service Cancel

I called in to speak to a escalation manager and all of the customer service representatives refused to transfer my call. My services have been interrupted and I was trying to make a partial payment to have them restored as its an emergency. My children started school and need the internet to comple

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Thanks for the concern. I checked my email and found a breakdown of the bill. Thanks again. [Edited: "Personal Information"]

user_l1qey8

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5 hours ago

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billing help

Thank you for this forum to resolve issues and questions. How can I see a breakdown for the items, services and credits ( i.e., $25.00 initial feel) on my first bill. I don't feel comfortable paying something I don't understand. Thanks,

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Hello, @user_8mg3ak! Yes, you've come to the right place :) Our team would be happy to look over the notes from that recent interaction as well as your available benefits/rewards and the pending transfer, to help in any way possible. Could you please

XfinitySara

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5 hours ago

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Subject: Longtime Diamond Member Moving Oct 6 - Need Help Waiving $160 Security Install Fee

Message: Good morning, I am a longtime Diamond loyalty member with a pending move order scheduled for October 6. I recently spoke with an agent who set up an excellent retention package for me (5-year internet lock and 2-year TV/Security promo). I own all of my own security equipment. The agent told

Question

@brave2g In order for us to look into credits for the service interruption and the possibility of any additional credits we will need to access the account. Please send us a direct message with your full name and service address to get started. To

XfinityMatthew

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5 hours ago

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URGENT: Corporate Escalation - Unfulfilled Technician Commitment & Service Failure - Escalation Regarding Hardware

Escalation Regarding Hardware Damage, Unfulfilled Technician Dispatch, and Request for Account Credits Subject: URGENT: Weather-Damaged Equipment, False Support Assurances (Ticket #[Edited: "Personal Information"]), and Compensation Request – To Corporate Executive Customer Relations / Office of the

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Wifi issues

My Wifi stopped working. There is orange light blinking on the device. Please help

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Your Home Network

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Yes and yes. He has already given us the code to claim. We claimed them and can’t use that date. He has called universal and xfinity as well. (I am also a Comcast member).

user_kxh2ct

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5 hours ago

to the conversation:

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Xfinity rewards comp tickets

My grandfather gifted us 2 tickets to Universal Orlando from his rewards. We thought we would be able to use them on the date we selected. Unfortunately, we cannot. We have been told by universal and xfinity that the dates can be changed even though the disclaimer says it cannot however every time a

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Hello @XfinityMatthew Thank you for following up so quickly. Yes, exchanging the modem at the retail store in Orange Park did restore my internet and TV services. Regarding the compensation for the severe inconvenience, false technician commitment (

brave2g

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5 hours ago

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URGENT: Corporate Escalation - Unfulfilled Technician Commitment & Service Failure - Escalation Regarding Hardware

Escalation Regarding Hardware Damage, Unfulfilled Technician Dispatch, and Request for Account Credits Subject: URGENT: Weather-Damaged Equipment, False Support Assurances (Ticket #[Edited: "Personal Information"]), and Compensation Request – To Corporate Executive Customer Relations / Office of the

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Hi, Thank you for responding. That option doesn't come up for me when I logged on. I tried calling again and still everyone responded the same way and no resolution about such a necessity. Can someone put me in contact with the escalation department

user_g6ehpe

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5 hours ago

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Internet Service Cancel

I called in to speak to a escalation manager and all of the customer service representatives refused to transfer my call. My services have been interrupted and I was trying to make a partial payment to have them restored as its an emergency. My children started school and need the internet to comple

Question

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Subject: Longtime Diamond Member Moving Oct 6 - Need Help Waiving $160 Security Install Fee

Message: Good morning, I am a longtime Diamond loyalty member with a pending move order scheduled for October 6. I recently spoke with an agent who set up an excellent retention package for me (5-year internet lock and 2-year TV/Security promo). I own all of my own security equipment. The agent told

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Billing

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No internet or cable

We received an appointment for next week, however we have not had internet or cable for days and working from home. We need to get restored ASAP and need a sooner appointment.

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Customer Service

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Hello @user_tgwmmn my apologies for the inconvenience. I understand your frustration as I work from home myself and rely on my connection to assist customers like yourself. Please allow me to take a look and see if there is more support we can provid

XfinityThomasC

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6 hours ago

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Service outtage since 9/2

I am writing to formally log a severe complaint regarding a continuous, unresolved internet service outage at my residence that began last Thursday, September 3, 2026. According to your outage tracker, the cause is listed as "network damage." While I understand that physical infrastructure repairs t

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Service outtage since 9/2

I am writing to formally log a severe complaint regarding a continuous, unresolved internet service outage at my residence that began last Thursday, September 3, 2026. According to your outage tracker, the cause is listed as "network damage." While I understand that physical infrastructure repairs t

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Customer Service

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user_32bxbg Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you are looking to close your account but understand you can't take it with you when you move out of the country. I would be happy to review your ac

XfinityChristy

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6 hours ago

to the conversation:

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Need to cancel. Moved out of the country

I am requesting the immediate cancellation of my Xfinity service. I have attempted to cancel through the Xfinity app and website, but there is no functional way for me to complete the cancellation. The system instead directs me to schedule a callback, and the available appointments are several days

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user_um8vrb Good morning! Thank you for sharing the trouble you are having with our internet service. I'm sorry that it's been out of so long. I know our internet is vital and many home items utilize it to function so it's more important than ever to

XfinityPaula

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6 hours ago

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No internet

It's been out 24 hours and text message said it would be back on at 7:50 eastern time

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Need to cancel. Moved out of the country

I am requesting the immediate cancellation of my Xfinity service. I have attempted to cancel through the Xfinity app and website, but there is no functional way for me to complete the cancellation. The system instead directs me to schedule a callback, and the available appointments are several days

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Customer Service

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Downed lines and Xfinity support will not help

My lines are down in my backyard and every time I call or reach out to support the automated system says it can’t connect me to an agent. Lines have been down since LAST THURSDAY. I NEED HELP!!!

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Customer Service

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