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I was left on hold for more than 30minutes after asking to speak to a supervisor. Angel said no you don’t need a supervisor. Horrible customer service!!.. all I am trying to do is switch my phone to a working device!!! Nobody can seem to help me. I get transferred time after time with no one to help

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I paid my xfinity mobile prepaid bill but still no service or confirmation. But my bank gave me the transaction number still no service. Or unable to reach someone who can help.

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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We appreciate you reaching out to us here in our community,@user_oshiba. I know it can be frustrating getting an unexpected bill. We'll have to take a closer look to make sure your account was closed. For this reason, we'll need to get your full name

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Still got new bills after cancellation

Still got new bills after cancellation I cancelled my internet service on last December before my paid billing cycle. I've called customer service, Chatted with online assistant to make sure the service has been canceled. I should see a refund of the extra days after the cancellation, however, I am

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IMAP password

My phone is asking for my imap password and I tried but won’t work.

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user_h55msf Welcome to our community forum! Thank you for letting us know about the exterior equipment that needs attention. I will open a ticket to have your local Xfinity technicians address the box and pedestal. Please send a direct message to Xfi

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External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

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Update payment method

I want to change the credit card on my account

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Still got new bills after cancellation

Still got new bills after cancellation I cancelled my internet service on last December before my paid billing cycle. I've called customer service, Chatted with online assistant to make sure the service has been canceled. I should see a refund of the extra days after the cancellation, however, I am

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https://www.google.com/search?q=DOCSIS+2.0+device+incompatibility&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8

 commented 

9 hours ago

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DOCSIS 2.0

email about DOCSIS 2.0 device incompatibility

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

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How to cancel Service?

I would like to cancel my internet service asap. Please let me know how to do this? Thank you.

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Hey there, @user_wqd1tt, thanks for reaching out through Xfinity Forums regarding your TV box! Happy to hear you were able to get everything working for you. Once the box is returned to us, it will be removed from your account along with any fees for

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Credit for device that wasn't needed

I ordered a new TV package and was sent a box to install. I did but it kept crashing the modem and causing great flashs from my TV. Chatted with you for over an hour. Turned it off. Next morning same thing. I Chatted with another person who said could not help because none of the above was iny accou

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Accepted Solution

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

 to the conversation: 

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External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

Question

https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

 commented 

9 hours ago

 to the conversation: 

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wifi password is not working can I change it

Mr Charles [Edited: "Personal Information"] can you help me with that like right now

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section assistance.

 commented 

9 hours ago

 to the conversation: 

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wifi password is not working can I change it

Mr Charles [Edited: "Personal Information"] can you help me with that like right now

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Credit for device that wasn't needed

I ordered a new TV package and was sent a box to install. I did but it kept crashing the modem and causing great flashs from my TV. Chatted with you for over an hour. Turned it off. Next morning same thing. I Chatted with another person who said could not help because none of the above was iny accou

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9

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