Hello, I am attempting to activate a brand new, factory unlocked Moto G Play 2026 on Xfinity Mobile via eSIM. The device is completely network unlocked and paid in full. However, your online BYOD IMEI portal flags the device as "incompatible." This appears to be an database omission error for this s

My internet bill was $75 a month last year and has jumped to between $97 and $223 since July 2026. NOW TV ($20 a month) was added to my account on Oct 7 without my consent. I removed it myself on Oct 22, but my Oct 11 statement still billed $21.44 for it. Three chat agents couldn't issue a credit or

A feature I loved about my older cable box was that I could jump ahead 30 seconds or jump back 15 seconds and easily get to where ever I wanted to locate. Now it’s jump ahead 5 minutes or jump back 5 minutes. What good is that? The other was great for watching sports or hearing a line you missed on

I am extremely disappointed with how this damage claim has been handled. This claim was initially filed in June, and we are now in October with no resolution. I have made multiple attempts to get this matter addressed, including going into the store in person, but that visit did not provide any assi

I hooked up my new service box but get no sound only video. I tried usual reasons, volume, mute, input etc. but nothing worked. Can you help?

I am requesting escalation to Executive Customer Relations regarding substantial historical billing discrepancies on my account and the disconnection of my home Internet service. Approximately three years ago, I contacted Comcast through the online customer-service chat that was available through th

Why is saying I dont have access when it has been working

The cable box/cover attached to the outside of my house is falling off. I used duck tape to secure it overnight. I will need a technician to come out and secure it properly.

Hello! Was unaware of being charged for the international roaming. Simultaneously I asked for Unlimited plan and thought that I could use my phone overseas. At the end, my bill went up to $600's. I asked agents to help me out to waiver it or to lower the bill. They gave me a ticket and then in a few

As a Diamond Member, I am Still getting the same error message when trying to access my member benefits. From the looks of this forum I am not the only one! Xfinity needs to remedy this issue ASAP, Cause Booooo!!! [Edited: “Profanity”] Xfinity!?