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I see. We may want to take a closer look at your home to check the signal strength to your equipment. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detailed st
Why is our service so consitently unreliable?
Just about once a week we have an outage. My wife and I work from home so we can not afford for our internet service to keep dropping.
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Direct Message sent.
EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN
Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa
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Lack of costumer service
Dear Xfinity Customer Service, I am writing to formally express my disappointment regarding the service I experienced at your Jupiter Alton location. During my recent visit, I waited 1 hour and 10 minutes without any acknowledgment, update, or apology from staff. During that time, another customer s
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Customer Service
user_w0o78k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
RCS waiting for activation
Hi, I know this problem has been posted a million times, but none of the solutions work for me. I recently switched to Xfinity mobile and my RCS Messaging is permanently stuck on "Waiting for activation." Additionally, anytime I try to log into my Xfinity account and they send me a text to verify th
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@XfinityMartyR why can’t I get the same promotions as before for a reasonable rate ? Any promotion that will allow my to maintain my bill within the same price range
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
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new modem router set up needed
I would like to purchase the Xfinity modem/router and have it set up. I have a current stand alone Modem and standalone router but would like the all i none from Xfinity. What is the timeframe to have a rep come out to set this up for us. thank you
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Your Home Network
user_s61e97 We appreciate you reaching out to us over our Community Forums! We would be more than happy to help get you pointed in the right direction. It sounds like you have had a promotion expire recently, or have been impacted by the 2026 rate ad
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
Question
@jfenton67 Thanks for reaching out to us regarding your service. I'm happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat
Add service to my cable service [Edited]
I want to add mariners.tv to my cable service. I have subscribed to mariners tv from the mlb.ckm website.
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No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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Customer Service
Accepted Solution
Why do I have to post in a forum to get a pointer to another form that I need to fill out for a legal name change?
So, I'm posting here because XFinity is too stupid to have a place we can just download a form to submit a legal name change. Instead of a reasonable process, I have to 1. Post here so that I can send a DM so that I can then 2. DM support to get a form that I can finally 3. Submit the form with docu
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Customer Service
Ever since we moved in (July 2024) there have been regualar outages. But over the last 4-6 months they have increased to almost weekly.
Why is our service so consitently unreliable?
Just about once a week we have an outage. My wife and I work from home so we can not afford for our internet service to keep dropping.
Question
Hello @khaliqo thank you for reaching out on our community forum. I would love to look into this for you, Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat ico
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
I am having an issue linking my Peacock account. I do not have an active subscription on any Peacock account currently, nor have I had it linked with Xfinity. Unfortunately, whenever I try to activate my subscription, I get this error: Your Xfinity account is already linked to another Peacock accoun
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Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
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Billing
Thanks for clarifying, user_erhzbl! When it comes to area wide issues, we see the same information that's available on the Xfinity Status Map, so we wouldn't be able to provide more insight to anything affecting the area. How long has this been going
Why is our service so consitently unreliable?
Just about once a week we have an outage. My wife and I work from home so we can not afford for our internet service to keep dropping.
Question
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
I am having an issue linking my Peacock account. I do not have an active subscription on any Peacock account currently, nor have I had it linked with Xfinity. Unfortunately, whenever I try to activate my subscription, I get this error: Your Xfinity account is already linked to another Peacock accoun
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Customer Service
I think wider interruptions. If there is an outage, they dont say what the exact issue was. There have been many.
Why is our service so consitently unreliable?
Just about once a week we have an outage. My wife and I work from home so we can not afford for our internet service to keep dropping.
Question
Thanks for taking the time to post on our community forums, user_erhzbl! I work from home as well, so I completely understand the importance of having a consistent connection when working. Are the issues you've been having specific to your home, or h
Why is our service so consitently unreliable?
Just about once a week we have an outage. My wife and I work from home so we can not afford for our internet service to keep dropping.
Question
@user_5z9cqo Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast
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No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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