Xfinity Community Forum

Second Significant Internet Outage in One Month-Request for Escalation and Investigation

This is now the second significant Xfinity internet outage affecting our home in approximately one month, and I am requesting that this issue be escalated and investigated rather than treated as another isolated service interruption. Our household relies on this connection not simply for entertainme

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Your Home Network

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Hey @CayC! Sorry to hear you're having trouble redeeming this reward. We appreciate you reaching out for assistance. We know how important it is to be able to redeem these rewards in a timely manner, and we truly appreciate you being a part of Xfinit

XfinityEva

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16 hours ago

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Amazon rewards book credit not working

I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an

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Late this afternoon my correct local channels are back. YouTube TV and What is my IP Address both still show my location as Salisbury, MD (which is wrong). maxmind.com, where I submitted the trouble ticket, now shows my correct city

DeltaOne

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16 hours ago

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Incorrect IP Geolocation

My residential public IPv4 address is incorrectly geolocated to Salisbury, Maryland. My service address is approximately 50 miles away. I am not using a VPN service. This incorrect IP geolocation is causing location problems with streaming services. I need Xfinity's network/IP geolocation informatio

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... redirected to https://www.xfinity.com/support/articles/account-email-information ... Comcast/Xfinity may have zapped your email address. See https://www.xfinity.com/support/articles/email-activity-status.

BruceW

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16 hours ago

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http://connect.xfinity.com/ redirects to support article

Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.

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user_k4x5zp Hello, here is a link that provides steps and list of thing needed to change the ownership of an account https://www.xfinity.com/support/articles/account-ownership-change. Let us know if you have any questions.

XfinityVictor

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16 hours ago

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Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?

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Not recommended for gaming

I have been their customer for the last 8 months. They have been providing good bandwidth, but their latency spikes all the time. It's maybe good for regular usage, but really bad for gaming.

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Your Home Network

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Server issues

My email server is not working. I’m not a xfinity customer anymore but that is my main email

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Email

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@user_c5yyq0 can't sign into my email [Title Edited: "Personal Information"] If you're a new customer you won't have a @comcast.net email account.

Again

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16 hours ago

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Can't Sign into Email [Edited]

can't sign into my email [Title Edited: "Personal Information"]

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Amazon rewards book credit not working

I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an

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Customer Service

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@tomk3212 Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfi

Again

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16 hours ago

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Emails Going to Trash Folder UNOPENED

Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfinity.com or on any 3rd party email apps. Any suggestions? tomk3212

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Thanks for meeting us here in our community, @user_cvfbsy. I hope you were able to cancel your appointment. For future please follow these steps to cancel an appointment with Xfinity: Using the X1 TV Box: Press the Xfinity button on your remote, se

XfinityLinda

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16 hours ago

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Cancel my service appointment tomorrow

Cancel appointment for tomorrow

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@user_uh4zcm Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In additio

Again

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16 hours ago

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http://connect.xfinity.com/ redirects to support article

Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.

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Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?

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Customer Service

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user_n8smea Yes we are starting to see many customers mentioned it is working for them.

XfinityVictor

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16 hours ago

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My redeemed benefits All GONE

I had an Amazon book link issue and tried to get the code later for another try but redeemed benefits All GONE

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@user_x98c3x @Again from what I understand my comcast.net email is attached to Yahoo and so even though I’m paying over $300 a month for Xfinity services as our hundreds of thousands of other people, it looks like I will have to turn myself

Again

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17 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I will be happy to look into this further, to review the status of the account. It will require some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do

XfinityJon

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17 hours ago

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Clear Pending Order

I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?

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karins4 Thank you for bearing with me while we got the link for you so you were able to successfully redeem the code.

XfinityAmandaB

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17 hours ago

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Re: "Bookshelf code invalid through rewards"

same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s

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I have tried logging out, deleting, reinstalling, and then resigning into the app. The transfer was done earlier today, so it is probably a patience/timing issue, but I was hopeful there was a way for this to be cleared.

user_18ptgw

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17 hours ago

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Clear Pending Order

I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?

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I too need help with 2.4g devices. Just got Gateway XB7 today. All devices working on 5g are connected but no devices operating at 2.4g can connect

user_htf4bb

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17 hours ago

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Can't connect 2.4ghz devices

A few days ago, I started being unable to connect 2.4 ghz devices to the internet. I tried restarting the router, but problem still persists - please assist.

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They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode

user_n8smea

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17 hours ago

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My Redeemed Benefits is not working

After redeeming new benefits today, the link to my redeemed benefits stopped working. On the main benefit page, it says that I do not have any redeemed benefits. I tried refreshing the page, signing out and back into my account, and using a different device. Nothing is working. In particular, I want

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