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where is my refund
I cancelled my service over 6 weeks ago and have gotten 2 bills that say I have a refund of $97.70. I went to the xfinity store and they said I would be getting a prepaid card in a few days. Still nothing. How do I get my refund?
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Billing
@user_60c08e exactly...that is never how it works, why would this one be different? So frustrating!
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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This update is horrible
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Xfinity Support
I have had less internet working than I have been able to use it since getting Xfinity. I work from home this is unacceptable. Cancel service necessary.
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Customer Service
DonD_ Hi there! Thank you so much for your post and sharing your experience with our Wifi and your Peloton. Our team is happy to make sure this feedback falls in the right hands to make it easier moving forward. If you need any further assistance we
Resolved: Peloton Wi-Fi Connectivity Issue with Xfinity Gateway WPA3 Transition Mode
I recently upgraded my Xfinity gateway and subsequently experienced Wi-Fi connectivity problems with my Peloton. The equipment involved was the XB10 Gateway and a Peloton Bike+ from 2023. After troubleshooting, I discovered that the issue was associated with the gateway's default WPA3 Personal Trans
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@XfinityJosephA wrote: "... The SBG10 is only going to work with lower speed tiers as of today." Worse, the SBG10 is no longer compatible with Comcast/Xfinity Internet service. Follow the "See all modems" link near the bottom of https://www.xfinity.
Internet Download and Upload Speeds Not Close to Plan
Hello, My issue is that my internet download and upload speeds are nowhere near what my plan states. Below is a screenshot of my current internet plan. I've reset my router many times (I have an ARRIS SBG10 router) and have run internet speed tests; they average around 150 Mbps - 170 Mbps download a
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eSIM can’t be activated!
The eSIM for my new phone can’t be activated no matter what support attempts to do. I was on the chat and then phone with them for six hours yesterday and my new phone still doesn’t have the eSIM setup and I can’t use my phone! The IMEI number is fine, but as soon as I add eSIM it gives me an error.
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Devices
Just sent a DM. Thank you.
6 months blocked billing
I had an issue with multiple payments (had a Visa gift card with a balance I couldn't use elsewhere so I put it towards my Xfinity bill, paid more on a credit card, then the rest was taken out of my bank via autopay) that has led to me having to go in store to pay cash at a kiosk. I have been doing
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Diamond Peacock Premium Benefit vs. 24-Month Free Promotion – Which Should I Keep?
I'm an Xfinity Diamond member (customer since 2015), and I currently have Peacock Premium included at no extra cost through a 24-month promotion that expires December 14, 2027. When I log into my Xfinity Membership account, I also see a separate Diamond benefit offering Peacock Premium at no extra c
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Sign-In and Account Management
user_k0zuyo Hi there! We can understand why you're considering canceling your other services after having such a difficult time getting help with your Xfinity Mobile account. You should be able to get assistance with a cancellation with
Mobile phone service
I have had the Worst time trying to cancel my service I even went to the xfinity site and they couldn’t help me. I only received an AI response that didn’t resolve the problem. I’m thinking about canceling all of my subscription with them because I can’t seem to talk to a live person
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Hello @user_2pmchg thank you for reaching out for assistance with this change. We can definitely help, just send us a direct message with your full name and service address to get started! How to Send Us a Direct Message: 1. Click
Removing the XER10 and provisioning ONU with my own router
Hello, I have Xfinity Fiber and would like to remove the XER10 router in place of my own. From what I’m seeing online I need to reach out to make this happen, rather than just plug the ONU in directly. Currently I am running into issues by having the XER10. Thank you
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New stream changes have made the tool almost useless
I cannot understand why they have made this absolutely absurd change to the stream tool. They have made it close to useless. It used to be very helpful when Trying to schedule a number of recordings. You cannot block the non-HD channels so you have to scroll through hundreds of stations to find the
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Xfinity Stream Website
You're welcome @carol32353, I set a follow-up reminder for myself to check back in with you here on 13th. I'm hoping to hear that the Pluto TV App is still functioning properly. Thank you for your time working with me so far, have a nice rest of your
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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I ripped com.xfinity.cloudtvr.tenfoot (a free app, with no purchase required) from an android based firetv and installed that to my client's Google TV streaming boxes, which works fine for now. For anyone here who wants a "I want it working now!" sol
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Mobile phone service
I have had the Worst time trying to cancel my service I even went to the xfinity site and they couldn’t help me. I only received an AI response that didn’t resolve the problem. I’m thinking about canceling all of my subscription with them because I can’t seem to talk to a live person
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Customer Service
Good Morning, @user_c276e3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding billing concerns. Just to ensure I am on the same page, there was a bill for
Have confirmation number this was taken care of
Went in to pay final payment for mobile I’ve had since 1999 sprint and Nextel and see I still have a internet bill from worth il they said they investigated and removed
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Having the same problem with UCG-Fiber. Please assist with provisioning the ONU and removing the XER10. Thanks for the support
Removing the XER10 and provisioning ONU with my own router
Hello, I have Xfinity Fiber and would like to remove the XER10 router in place of my own. From what I’m seeing online I need to reach out to make this happen, rather than just plug the ONU in directly. Currently I am running into issues by having the XER10. Thank you
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Hello @user_oglzqj how are you? We will need more details to get you the information you need. What exact games are you needing? Not every game is going to be aired on ESPN+.
XfinityJosephA
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ESPN+
ESPN+ I pay extra for the streaming network. I’m having trouble getting some of the games I want to see
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