Xfinity Community Forum

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Thanks for replying. I think this is affecting many customers and Xfinity support is either uninformed of it or have been directed not to tell customers that it is a large systematic problem.

user_wv6zgw

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16 hours ago

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U

Port from Verizon to Xfinity Mobile not completed three days in.

I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O

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No the box is within 12 inches of the television

user_oa9rlp

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16 hours ago

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RDK - 03117

Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho

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report storm damage

My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.

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Customer Service

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Technician

I need a technician to come out this Friday or next Tuesday

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Customer Service

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I am having the same issue. Tried to change the service from Verizon to Xfinity three days ago. Everything was unlocked and verified at the Xfinity store. Three days later my number is still associated with Verizon and I haven't been abl

BWet34

commented

16 hours ago

to the conversation:

4

U

Port from Verizon to Xfinity Mobile not completed three days in.

I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O

Question

Does it have an error code that starts with XRE or RDK?

XfinityRoberto

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16 hours ago

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U

Need to schedule a tech to come to my home

I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.

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Sent a modem I do not need now charging me for it

Salesperson insisted they had a "deal" going for a free modem. I told him I did not want it. He said I had to take it in order to take the sales promotion. He said I would not be charged for it. Now I'm being Charged $15 a month for a modem that I have never plugged up, because I did not want it and

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Customer Service

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Hey @user_oa9rlp Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the error on the cable box. I would be more than happy to offer my assistance looking into th

XfinityJanelle

commented

16 hours ago

to the conversation:

4

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RDK - 03117

Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho

Question

@user_89s304 This is great news! Thanks so much for the quick response. I’m so glad to know you were able to get activated at 72 hours and all is resolved. If you need anything more please create a new post for us.

XfinityKei

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16 hours ago

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Pending Order on this Account

Hello, I am trying to activate the subscriptions that were offered to me for upgrading my internet. However, when I go to activate them there is a notice at the top that says there is a pending order on this account. What do I need to do to resolve that? Thank you.

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The tv is saying No signal

user_pda87j

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16 hours ago

to the conversation:

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Need to schedule a tech to come to my home

I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.

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This was solved by agents on Chat

user_mrp80d

commented

16 hours ago

to the conversation:

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New service phone is not working

A few weeks ago I switched to your phone service, since then I had to return to the store in Concord, NH since I could not phone anyone. I dial the number and it appears to be calling the person I am try to reach but nothing happens. I also do not received any voicemails and when someone calls me it

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Upload speed dropping and inconsistent at random intervals, for over 3 years now.

Hi. I have been dealing with this issue since at LEAST, 2023. I need to find a long term solution, as multiple people on my house run live streams, and this affects our ability to stream to twitch, which is part of our income. My download speeds, usually, are greatUsually more than I am provisioned

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Your Home Network

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user_i6ny8l We hear you. A $50 jump is definitely enough to make anyone stop and ask what’s going on. There are a few common reasons this can happen. The biggest one is a promotion ending, which causes the price to move to

XfinityAirelle

commented

16 hours ago

to the conversation:

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Bill

Why did my bill go up more than 50 dollars?

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Yep everything worked out. I was not able to activate until today though so it did take the full 72 hours.

user_89s304

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16 hours ago

to the conversation:

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Pending Order on this Account

Hello, I am trying to activate the subscriptions that were offered to me for upgrading my internet. However, when I go to activate them there is a notice at the top that says there is a pending order on this account. What do I need to do to resolve that? Thank you.

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How to relocate the cable box?

Hi, I need to move the green cable box into the ground. I’m pouring concrete in my yard and it needs to moved. I called Comcast, they said someone will come out on Sunday, 6:00am-8:00pm. No one showed up. My calls are getting dropped. How do I get them to come out and move the box?

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Customer Service

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Bill

Why did my bill go up more than 50 dollars?

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Billing

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@user_89s304 I hope your day is going well. We are checking in to see how your activation went.

XfinityKei

replied

16 hours ago

to the conversation:

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Pending Order on this Account

Hello, I am trying to activate the subscriptions that were offered to me for upgrading my internet. However, when I go to activate them there is a notice at the top that says there is a pending order on this account. What do I need to do to resolve that? Thank you.

Question

Hi there and welcome to Comcast @user_pda87j! Thank you so much for reaching out to us today regarding the TV issues you are having. What error message or error code are you getting on your TV?

XfinityRoberto

commented

17 hours ago

to the conversation:

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U

Need to schedule a tech to come to my home

I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.

Question

@user_dw5g5z Sounds like I may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfin

XfinityDemetrise

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17 hours ago

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Charged an additional payment after already canceling my service

We canceled our internet service at the beginning of February and paid any remaining balances needed. I was then charged another payment today. I would like that explained to me. The charges do not match what we were paying for service before we canceled.

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RDK - 03117

Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho

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Accessibility

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