Why is my bill so high

I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b

We have had no internet connection in Ckearview Estates, Yardley, PA, 19067. It is past 7 pm and the last update said the issue would be resolved by 540 pm. The status on the app still shows 540 pm. By when willl the issue actually get resolved?

Over the last 30days I have went without service in my area for at least 25% of the days although I have paid my bill every month without being late. I totally understand that weather has played a factor, but when other service providers are working, it seems like xfinity is not taking the proper pr

On June 19, I went in person to cancel all of my Xfinity services. I returned the modem and explicitly told the representative that I wanted every Xfinity service associated with my account canceled. He confirmed that everything had been canceled. I specifically asked whether I would receive any fur

Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that

I have been trying to activate my HBO Max subscription for more than two weeks, but I always get the following error when I click to the button "active": “Something unexpected happened.” “Please close this pop up and try again. If the problem persists, try again later.” I was able to activate all of

Hello, I am a new resident trying to set up internet service at my new address, but there is an active collections block on the location from a previous tenant. I work night shifts and am unable to visit an Xfinity Store or call customer service during normal business hours. I have my valid Permanen

Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”

Recently i got an increase of almost 200% in my bill. There's nothing saying why the bill is increasing and no contact phone number or email, only an AI chatbot that doesn't address it. Does anyone have any contact info for xfinity?