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Seanote13 Thank you for reaching out. Our team is aware of the issue affecting access to Rewards and is actively investigating it. In the meantime, some customers have reported success by trying a different web browser, using an Incognito/Private bro
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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PRIVACY ISSUE: No one can help me remove my ex's contact information from my Mobile account and he is receiving billing notifications
Neither the Mobile team nor the CSA team after a month and 8 phone calls can tell me when my contact information will be trusted or verified by the system or WHO AT XFINITY can replace my ex-boyfriend's contact information on my mobile account with my information (website>Settings page). I need to h
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Devices
Perfect, let us know!
Finding shows on Paramount+ with Showtime
Why can't I find Tulsa King on Paramount+ with Showtime?
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dziba191 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon
I just want to chat with an agent
Every time Xfinity makes an “improvement” to its AI chat system, it seems to become more difficult—not easier—to reach an actual human being. The problem is not that AI is being used. AI can be useful for simple questions and common issues. The problem is what happens when AI cannot solve the custom
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Yes my question was answered. Thank you
Letter of disconnection
My town needs a letter that services have been disconnected from my house.
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Thanks for everything you've tried on your end, and we apologize for any inconvenience or frustration this has caused you, @user_lt23fg6. Let us take a look on our end. Please send us a Direct Message. Here are the detailed steps to direct message us
Why is it so hard to just cancel an appointment?
I need to cancel our appointment for October 24. It shouldn't be this difficult. Why do I have to come onto a forum to cancel an appointment?
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StockBoy Hello, thank you for bringing this to our attention. I can understand your frustration, especially after weeks of troubleshooting and not being able to properly watch in-progress recordings on your Windows PC. We appreciate the detailed feed
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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@XfinityTommy didn't move have 2 different accounts at same address just want to delete one of them
I just want to chat with an agent
Every time Xfinity makes an “improvement” to its AI chat system, it seems to become more difficult—not easier—to reach an actual human being. The problem is not that AI is being used. AI can be useful for simple questions and common issues. The problem is what happens when AI cannot solve the custom
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Hello, @XfinityThomasC ~ Appreciate your response. I have tried ALL of your suggestions (use other browsers, devices, switch off VPN, browse under browser's Incognito Mode). However, no success - still received "rendering error" message &
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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@tn464 turns out that the DM ability doesn't become enabled until you've made at least one public post ...
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Lost phone nightmare
20-Year Xfinity Customer at My Breaking Point — Lost Phone Turned Into a Weeklong Nightmare I’ve been an Xfinity Internet customer for 20 years and an Xfinity Mobile customer for about 6 years. I’ve always been happy enough with the service, but after what I’ve experienced over the past week, I’m ho
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Plan
Update
When I update my equipment will my new tv box have what I saved on my current DVR Box?
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X1
@tn464 Hi there. Try this instead and let us know if you are still having issues. How to send us a direct message: - Click “Sign In” if necessary. - Click the “Direct Messaging” icon. - Click the &ldq
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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No Didn’t move. I have 2 different accounts at same address. I just want to delete the one ending in 2267
I just want to chat with an agent
Every time Xfinity makes an “improvement” to its AI chat system, it seems to become more difficult—not easier—to reach an actual human being. The problem is not that AI is being used. AI can be useful for simple questions and common issues. The problem is what happens when AI cannot solve the custom
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Checking On the TV. Thank you.
Finding shows on Paramount+ with Showtime
Why can't I find Tulsa King on Paramount+ with Showtime?
Question
Same issue with me as well. Rendering error just for Membership Benefits. Tried everything that was mentioned on this forum. Pretty ridiculous for a company as large as Xfinity to have a page rendering issue for over a week with no acknowledge
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Hello dziba191. Thank you very much for reaching out about this! Happy to help get the membership tier sorted out. Did you recently move by chance? That is typically the only thing that might conflict with the way tenure is displayed in the app relat
I just want to chat with an agent
Every time Xfinity makes an “improvement” to its AI chat system, it seems to become more difficult—not easier—to reach an actual human being. The problem is not that AI is being used. AI can be useful for simple questions and common issues. The problem is what happens when AI cannot solve the custom
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@XfinityBrianH The instructions you sent do not work. There is no direct message icon on the top right. Only the Bell notification icon and my profile icon. And your link on how to send a direct message is cut off.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_c2zyd4 I'm sorry to hear of your previous experience, and that you're having a hard time updating your payment method. I have a link to share with the steps on how to change it through self-service https://www.xfinity.com/support/articles/my-a
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Extremely poor customer service
I have been attempting to change my credit card info to pay my bill. The account is the same, but the card had expired and was replaced with new one. The online method to change my info is not working in any site I go to and has not for several weeks now. The AI assistance is a joke and when I get a
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