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Wifi calling no existent, internet keeps dropping and ip address keeps changing
I have your modem, your extenders (2) and your Pro extender with battery and cellular backup/
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Your Home Network
Glad to hear that the issue is now resolved, @th340385. Thanks for the update! Did you have any other questions or concerns we can assist with?
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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bertclo I'm sorry that we had 3 different XG1v4 devices fail on us and have a freezing problem. I know the DVR's can be a little more sensitive to RF signal VS the XG2 boxes. Did you swap those boxes out on their own or did you have a technician out
X1 box freezes
My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi
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If not offering the regular stations like ABC we should not be paying full price. If not settled soon will change service. At least two major channels missing we watch every day.
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Yes, I rebooted the modem a few times and it still didn't fix the issue. Last night I went to the Xfinity store, and I switched out my XB8 for the new XB10. No more issues.
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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Your Home Network
Xfinity two Yahoo
During the transfer of the account to the Yahoo, my Comcast account keeps asking for iMac account to Comcast. I’ve been typing in my old password and nothing.
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IMAP issues
While overseas I started to receive incorrect password for accessing email. Reset password but still get error message
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@vittclan5 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting sch
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
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Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
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Accessibility
accidentally deleted all my emails
I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th
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Greetings, @user_apjya3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this credit balance. You have definitely come to the right place for assistance
Credit On Account
I was trying to see how to get a refund on my account, it shows I have a credit on my account but I haven't received it.
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Hi there @user_9b9586 We want to get that phone working for you. Please reach out to Xfinity Mobile International Support for Customers Traveling Abroad at 1-720-728-5462 Hours of operation7:00–1:00 AM Eastern Time (ET), seven days a week
International plan not working
I signed up for the international plan on April 2 in the Xfinity store. They assured me it was all set. I am now in Australia and it is not working!!!!
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Good morning and welcome to Comcast @user_lewh3p. Thank you so much for reaching out to is regarding this cancelation fee concerns. You are in the right place and we are happy to take a look at this for you. Please send us a direct chat message with
Cancellation fee waiver
Hi, I’m writing in regards to a cancellation fee. I have spoken with multiple different customer service agents about this fee and have been told several times that it would be waived. Every time, I am told I will receive a confirmation email (which never comes) and the call is eventually dropped wh
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Hello @user_e8d867 I am sorry to hear you cancellation has not gone smoothly. We'd be happy to check everything going on and make sure everything gets cleared up. For the main in home service account the system does backdate the charges to whatever d
Canceled all services yesterday, now see a pending full month bill for Mobile and partial charges for Internet
I ordered an Xfinity Mobile Unlimited line as part of an initial sign-up promotion that included a free year, but never activated it. I canceled all of my Xfinity services yesterday and have already returned my equipment, but now I see a pending Mobile bill for $52.00 despite never activating this l
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I am trying to use xfininty webmail. I get: 400 Bad Request Request Header Or Cookie Too Large I have no interest in a Yahoo account, and if I did, why would I need xfinity help for that?
user_vyawne
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7 hours ago
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Email
I want to see my email
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