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user_6ziz5d Please send messages with personal information via Direct message. We are having to delete most of the recent posts due to them being public. Can you confirm in Direct message the phone number you want it sent to please?
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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I unplugged my cable box and waited 15 minutes. I turned off my television and waited a small period of time as well. I cleared my user cache via the Xfinity settings on my TV. I talked with a support specialist via online chat. They even zapped my c
My Tubi app via the Xfinity X1 cable box is horrendously slow. Why?
The Xfinity streaming app for Tubi is so egregiously slow that it’s almost unusable. A single remote command on the app can take upwards of 20+ seconds, which is beyond ridiculous. I restarted my cable box and cleared my user data via the Xfinity settings to no avail. I have used Tubi at four differ
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@user_bfnxzb What happened during your previous attempts? Are you receiving errors? I can also take a look at your account and look into residential service options. Please send us a direct chat message with your full name and complete service addres
Wifi pass not working. Again.
This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.
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Reviewing Plan Option
"Hey guys, I’m looking for some help with my account. I’ve been a customer for about 5 years now (Gold tier) and my bill has crept up to $170/month for 1Gbps internet and two mobile lines. I own my own modem and already have autopay/paperless set up, but it looks like my old promotions have expired.
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Billing
Previously Connected Devices continue to go offline
Ever since switching to Xfinity/Comcast, numerous devices that were once linked and connected through internet are either continuously offline and won’t reconnect, or if I reset everything from router to devices, they are not ‘found’ to connect.
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Your Home Network
@XfinityAngie This is the kind of censorship I'm talking about. A simple phishing report. Very non-productive.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Hey @user_xpdva0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Tubi app. I would be more than happy to offer my assistance looking into th
My Tubi app via the Xfinity X1 cable box is horrendously slow. Why?
The Xfinity streaming app for Tubi is so egregiously slow that it’s almost unusable. A single remote command on the app can take upwards of 20+ seconds, which is beyond ridiculous. I restarted my cable box and cleared my user data via the Xfinity settings to no avail. I have used Tubi at four differ
Question
Gotcha, thank you so much for clarifying that for us! I would be more than happy to dive into the details with you further @user_rmzkhm! Can you please send us a DM to get started? Please send us a direct chat message with your full name and c
$250 Charge After Discontinuing Service
[Edited: "Inflammatory"] I was supposedly given some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence that I signed for this random piece of plastic. Because I discon
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@user_4gwzgf @XfinityOrlandoM Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.
Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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@user_r73ahp Thanks for reaching out to us, We do apologize for any inconvenience. When it comes to the service interruptions, there's planned maintenance work and there's also unplanned service interruptions that can happen due to weather related i
Outage
There has been a widespread Xfinity outage for days now, the app will only tell you there is an outage. You can’t speak to an agent because there is an outage, not through the phone or the app. There is zero communication from the company on when this outage could be resolved, zero text updates, and
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Again. People would be better off just saving the ten bucks.
Wifi pass not working. Again.
This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.
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Did that 4 times. Useless.
Wifi pass not working. Again.
This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.
Question
I am talking about a piece of $5 equipment -- a flex box -- that I have not returned and which they are threatening to bill me $250 for.
$250 Charge After Discontinuing Service
[Edited: "Inflammatory"] I was supposedly given some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence that I signed for this random piece of plastic. Because I discon
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Hello @user_bfnxzb Thank you so much for taking the time to post about the Wifi Pass. I do understand you've reached out in regard to this already. With the NOW services of any kind (NOW Internet, NOW TV, NOW Mobile and the NOW Wi-Fi pass), they are
Wifi pass not working. Again.
This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.
Question
I'm talking about a piece of obsolete $5 equipment, a flex box, that Xfinity claims that I received in 2020 -- SIX YEARS AGO -- during the pandemic and social distancing protocols. I have not returned it because I don't recall receiving it, using it
$250 Charge After Discontinuing Service
[Edited: "Inflammatory"] I was supposedly given some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence that I signed for this random piece of plastic. Because I discon
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You are going to have to have a premises-facing tech visit first. If they can not find or fix a problem at your home, it is they who are the only ones that can escalate it up to their line / network / maintenance dept. techs. It is their S.O.P. to st
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Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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