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tv is a Sony bravia 8 II 4k oled bought last September. casting devices are a Samsung galaxy s7 plus tablet (fairly old) and Samsung galaxy s24 phone.
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Xfinity prepaid card
My Xfinity prepaid card is not working. I have activated it and added it to my account. I have tried using it on various platforms and nothing works. It is not expired. I have tried contacting customer support and they are not able to help
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Billing
Move
I just moved to my new home and don’t see any outlets to plug WiFi box cable into
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Customer Service
Paramount plus
I signed up and paid for Paramount+ showtime through xfinity. But I can't get into any paramount plus movies and t v series.
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Channels and Programming
Hi there, @user_gq8sjg! Thanks for reaching out about the HD channels being pixelated but the others working fine. There may be a signal problem causing this. The SD channels do not need as much bandwidth and the 4K channels are internet channels (IP
X1 pixelation in HD only
I have 3 channels of Fox for World Cup: SD, HD, 4k. SD is ok, 4k is ok, HD is heavily pixelated, glitchy, and buffers. Why? I upgraded tv box, hdmi, and coax with no improvement. Reset box several times with Xfinity agent chat. Most other HD channels pixelated. Why HD broken but not 4k or SD?
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@user_3shbtt thanks for confirming, I'd like to do everything I can to help, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if nece
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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@user_ix5gxr were you able to get it canceled? How’d you do it?
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
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Greetings, user_9nftcn! Thanks for bringing your billing issue to our attention. I understand how important it is to have a clear understanding of your total monthly bill increase. You can review a guided tutorial here at Understanding Your XFINITY B
Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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It was self-install. Tech support via app chat re-provisioned my gateway, but it didn't help.
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Hello @user_3shbtt, thank you for reaching out on our community forum! Were you able to connect with tech support over the phone or did a technician come to do an installation?
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Thanks for clarifying that @UNCNU. The full documentation we provide is located here: https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast. From that document, fully supported devices include - Chrome
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
Question
Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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Billing
Blicking orange
I just moved in my apartment and I’m setting up my system but it’s not showing white just blinking orange. I had to schedule an appointment but it days away. Is there anyway I can get it set up quicker?
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Customer Service
Yes, and we definitely should not see those differences between the 1st time you are in the app vs. the 2nd each day. When we send things like this to our engineering team, they need a screenshot of the problem. Would you be able to take a picture of
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Hi there @user_1dmza2! We appreciate your feedback, and I completely understand, I'd feel the same if I was in your shoes. You deserve a reliable, consistent connection at all times. When you experience the drops of service, is it listed as an active
XfinityQuemekia
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Cape Cod Outages
Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.
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