Xfinity Community Forum

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@XfinityAmandaB We have the same problem on both I-Phones (with cellular service) and our I-Pads without so there would be no issue with the WiFi Assist on the I-Pads. Our I-Phone 15 and 16 do not have Wi-Fi assist settings under the Cellular o

user_ctr7lz

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17 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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Oh wow I thought it was just me and my app messing up. I’m sorry you have the same issue as me

ahm_2191

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17 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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Message sent, thank you for looking into this and finding a solution

user_5f5pyz

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17 hours ago

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File a complaint, blatant bait and switch repeated failure to honor iphone 17 promo issue

I ordered the phone via the app, upgraded to the premium internet, took screen shots of the purchase every step of the way as I have heard reports of Xfinity using deceptive practices. Was supposed to receive credit monthly for 24 months totaling $400. Went to the store when I didn't see my discount

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The link provided above is the main online option for submitting any requests with that team. Otherwise, calling our main customer service number at 1-800-934-6489 and asking for Customer Security Assurance is the other option. If you are having issu

XfinityMatthew

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17 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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user_fs2gjb Hello. Thanks for leaving a post. While I certainly understand your frustration of not being able to get the introductory rate promotion that is being offered we do have savings opportunities available to existing customers. Your loyalty

XfinityMatthew

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17 hours ago

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Loyalty to an existing customer

As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers? I know from the press that you are losing

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my plan

where can I find my billing/plan?

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Xfinity Stream Website

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Replacement/Relocation of Comcast Green Box

I had a team come out today and replace my underground box with a bulky, green box that is now in the way. I want to request that it be replaced with the underground box that was already there, or relocated.

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Customer Service

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audio sync with streaming video

All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini

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Non-X1 Service

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Bank Account Credit

I recently received an email that stated: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing." However, when I switched my payment method, there was no change reflected on my account

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Billing

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@XfinityMatthew Yes. If you use a Firestick, the Xfinity app works normally except for BTN. BTN is frozen. Used multiple Firesticks. Same thing. Works fine on multiple Roku devices. The frozen image is the same a

user_16u820

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18 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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user_zc92e5 We appreciate your feedback, and glad you had a great experience.

XfinityShawn

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18 hours ago

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Dhruv is OUTSTANDING!!

I would like to give Dhruv a wonderful review. They were absolutely amazing and I hope every customer gets someone as understanding and empathetic as Dhruv. #AWESOMEJOB

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I have the same issue, I claimed it as soon as it popped up but no code ever populated the box. It was blank

user_cmso6j

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18 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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Me as well, need to make some changes and these options are not available on the app. Please fix it for me as well

El_Ch13fo

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18 hours ago

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Admin Tool on Xfinity Gateway option missing from Xfinity App

I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x

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Hello Peter_D is this still a concern? Is this only occurring when logged into Out look or Outlook Web Express? Are you able to login to the Xfinity Email site, and view these emails with no problem?

XfinityAlfonso

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18 hours ago

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All email going to spam folder

Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is

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Good afternoon @user_fdv37u, and thanks for taking the time to report your internet speed issues. It sounds like you've run through some starter troubleshooting steps, so we'll jump right into the next phase. If you could send our team a direct messa

XfinityRaf

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18 hours ago

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sporadically slow speeds on gig plan

I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time our connection is fine. Periodically, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use it the most. I have a modem and router

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My bill

How do I find my bill ?

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Billing

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Good afternoon @jv531. Did you have a question about the Regional Sports fee?

XfinityRaf

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18 hours ago

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Regional Sports Fee - Federal Fee??

I was just told on an Xrinity chat that the regional sports fee is a federal fee that has to be paid. This is flat out FALSE

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I would be happy to take a deeper look into your account to help with troubleshooting. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if

XfinityJeniece

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18 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t

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Thank you for your feedback, Victoriawelch_1. We understand that billing questions can be frustrating, and we’re here to help every step of the way. Your bill clearly outlines all of your billing details in an easy‑to‑read format and is always

XfinityThomasA

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18 hours ago

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Bill increase

My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.

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ahm_2191 Thanks for confirming and trying those troubleshooting steps. Since the codes are limited it is possible that there is no longer any codes available for redemption. I apologize for the inconvenience. I will make sure that your feedback is su

XfinityJeniece

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18 hours ago

to the conversation:

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

Question