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@rjc1247 You're welcome.
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
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Customer Service
Thank you for the reimbursement information.
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
No mention of Plaid through the App, but setup keeps failing. When I go through the website on my PC, that's where it wants you to sign up for Plaid.
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
Question
4 days and still no answer
Xfinity did some type of service four days ago and I have not had steady internet since. It has dropped for majority of the day for 4 straight days still with no clear answer from Xfinity. You can’t ever speak to anyone so I had a tech come out. The tech confirmed that there is a problem with their
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Your Home Network
@rjc1247 Credits will automatically be applied to customers bills who lost programming due to the E.W. Scripps contract expiration and who also pay an itemized broadcast TV fee. Eligible customers will receive a credit on May 1st or on your next bill
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
Hey there, user_akyjev! Thanks for reaching out with your intermittent Internet connection issue. This is never the experience we want for you. Our XFINITY Community forum is always happy to help! Is this issue happening with all of your devices at h
Wifi keeps dropping, chat assist won't work
Every day, several times a day, my wifi drops. When I use my mobile data to go to the app and use the xfinity chat assistant, all I see is a speech bubble, 💬 like it is typing, but it never answers my prompts or messages. It's infuriating. I don't even have a number to call to speak with human supp
Question
If you are setting it up directly through the Xfinity App, is that where you are being asked or seeing mention of Plaid?
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
Question
@user_7lws5y Hello! Thank you for taking the time to reach out to us via Forums, We can definitely help with setting up a Install for the box and also take a look as to why it may be stuck on the welcome screen. Please send us a direct chat message
set technician appointment
just trying to get a tech to come to our house. We have set up a new box but the tv will not continue beyond the welcome page.
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Concern moved here to the Xfinity App help section for assistance.
Cannot sign into app, says I successfully signed in but says I am not an Xfinity user. I am new and just set up my router
Exactly what the subject says. I've tried to sign in on mobile on two different phones and am getting the same error page saying I successfully signed in but that I cannot open the app because I am not an Xfinity user. I am new and was trying to get things set up, my phone and email are both attache
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I know all about <https://www.xfinity.com/programmingchanges>, however that does not address my question. When will full services be restored? Furthermore, I would like to formally request credit for the services I am no longer receiving
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
Question
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Billing
user_taq5f8, Do you have the power cord from the back of the modem connected directly to a wall outlet or a power strip?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Xfinity mobile app doesn't show installed equipment
I want to use port forwarding on my xFi router. I can log into it on the Web, but this is not one of the options offered there, and you're supposed to use the mobile app. But when I logged into the mobile app it didn't list any equipment and prompted me to activate the modem (but it's already workin
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PLEASE_SEND_HELP I appreciate you creating a post and am sorry to hear about your experience with purchasing a NOW Internet plan. Unfortunately, these plans are specialty services that our team here does not have any access to. When visiting the NOW
URGENT- UNABLE TO PURCHASE XFINITY NOW INTERNET DUE TO ON GOING WEBSITE ERROR ISSUES!
Dear Xfinity Support Team, I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved. What I Have Tried So
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@user_6ti27g I'd be more than happy to review your account to confirm your bill is properly updated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfin
Billing names
Hello I seen you helped some one add there spouse the bill I really need to add my husband to where it shows his name on the bill
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Hi there, @user_hqktwd Oh no, I'm sorry to hear that your address is incorrect and that the equipment was sent to the wrong address. You will need to sign up for new service again at the correct address which new equipment will be sent to the correct
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Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
Question