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user_tz63yq, hello there, and thanks for reaching out to Xfinity Support. I know this has to be causing some stress for you. I am sorry about that. Please send us a direct chat message with your full name and complete service address to “
Refund Not Being Provided
I returned my cable equipment on January 21, and was charged $920 for not returning it. I have spent hours on the phone over multiple phone calls trying to get this resolved and I am getting the runaround. At this point you have stolen my money and I want it back.
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Xfinity mobile problems
I was on hold with an agent for over an hour waiting for him and the Xfinity team to issue me a refund for my bill this month. I had been calling and having to discuss a problem with my bill since I started the service. 1. I was promised a free line for a year which never happened. 2. I traded in tw
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Customer Service
@user_tgw69e mine is completely for hours. Every time, at least 10 + hours. I hope you can get assistance, good luck, nobody has been able to do anything to assist me.
Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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Refund Not Being Provided
I returned my cable equipment on January 21, and was charged $920 for not returning it. I have spent hours on the phone over multiple phone calls trying to get this resolved and I am getting the runaround. At this point you have stolen my money and I want it back.
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Billing
Same issue here. For the past 3 days internet connection drops 10-15 time per day for 1-3 minutes. Stupid Assistant is no help. Phone support connects to the same stupid assitant which insist I restart my modem (I didn't that several time already).
Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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If you have not tried to transition from Comcast to Yahoo...DO NOT DO IT! They need to fix this! I wish I had moved to a different email provider instead of Yahoo. And yes, I also cannot get Outlook to work with my Comcast email account.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thank you for following up with us 1-1, and we do respond to each of these messages in the order receive. Please bear in mind that we do assist multiple customers at once here on our Forums, and we do appreciate your patience.
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Still nobody has helped me, I've sent the message. WHEN CAN SOMEONE HELP ME??????????? I HAVE NO INTERNET AND IT'S IMPACTING MY JOB!!!!!!!
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Iphone
My sim is locked and it’s asking for a puk code how do I go about getting it fixed
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Devices
This is exactly what happened to me. It feels like an Xfinity/USPS scam and I'm out $700 promised by Xfinity for my iPhone 15! USPS has no idea where the "lost" package is even though they have confirmed the pick-up from my porch on Jan 9, 2026. I f
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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user_h2a8wd Thank you for the update, and additional information. Our team is here to help in any way we can to help you resolve the issue. To begin, can you please send a Direct Message with your name, and service address? Click "Sign I
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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@user_bnctsj You're welcome. While I have you here, is there anything else I can help you with? How's your internet service working out for you?
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Nobody at this company knows anything or how to help no matter if I call or email. NOBODY HELPS
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Ok, thanks for your help
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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Your Home Network
@user_nr6efh I would be more than happy to review your account to go over this service changes that happened yesterday. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, the
I am calling to follow up on my service change issue from yesterday, NOT THE OUTAGE, please take my call!!
Yet because there is an outage the system won't even speak with me. If I can't even speak with a human for what I pay a month, I want to cancel my service, but it won't even let me do that. Absolutely absurd.
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christinah1 Can you try these steps and let me know if you were able to activate Peacock Premium? 1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant2. Click Activate Now on the banner that states, "Y
activate peacock premium
I finally got free peacock, now I have to upgrade to Peacock Premium to watch most of it, so frustrating and difficult to do.
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Thanks for reaching out to us, you should be able to see all your devices on our Xfinity app to remote troubleshoot. Have you tried uninstalling and reinstalling the app to see if that gives you access to see all your services and equipment on
XfinityOrlandoM
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9 hours ago
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Xi-6 “Status Unavailable” on web page. Okay on app.
Xi-6 shows as “Status Unavailable” on web page on both PC and iOS for months. (Voice and Data modem also show “status unavailable”.) Show as connected on app. Internet, STB and TV are functioning okay. I need to be able to restart just the Xi-6 box remotely, which is a feature that is not available
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