Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Letter of resolution for current outage.

I need a letter of resolution or an official letter of the current outage stating my name, address, outage, and restoration time. I currently work from home and it is a requirement due to not being able to preform job duties. How can I receive this? I have called in, I have use the AI chat, and requ

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user_kerfuffleized Hi there! Thank you for sharing your experience with us here on our Xfinity Forums. You have done some amazing troubleshooting and I greatly appreciate all the details you were able to share with us. Based on the connection experie

XfinityPaula

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4 hours ago

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Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)

Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay

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Access denied

Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access

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Your Home Network

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xfinity membership status

I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for da

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Customer Service

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user_mymwcg Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re dealing with this, especially after you already canceled and returned the equipment. Getting billed again on top of that is underst

XfinityChristy

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4 hours ago

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Can't get a real person

I canceled all services May 5. I have the receipt from the returned equipment. You billed me once for May-June and took the money. I was able to get a live person then. They refunded my payment and turned off auto pay. However, I'm now getting billed again. I've been trying to get a real person by p

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Can't get a real person

I canceled all services May 5. I have the receipt from the returned equipment. You billed me once for May-June and took the money. I was able to get a live person then. They refunded my payment and turned off auto pay. However, I'm now getting billed again. I've been trying to get a real person by p

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Billing

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@user_i9m9sd I'd be more than happy to take a look and confirm that appointment for you. We can also assist in setting one up. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the

XfinityThomasC

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4 hours ago

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Frequent T3 timeouts; No Comcast support

I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?

Question

user_g3kxp5 Hi there! We can certainly understand why that's frustrating. From what you've described, it sounds like the Peacock entitlement may still be tied to the previous account from before your move, which can create issues when t

XfinityAirelle

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4 hours ago

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Peacock Activation Issue

I recently moved and had to get a new Xfinity router. When I did, they made me a new account technically, I guess, so when I tried to activate the Peacock offer, it wouldn't let me since Peacock said it was already active (through the prior account). Now that Peacock is expired and I passed the 90 d

Question

Perhaps I shouldn't have said APP; this is ESPN+ via ESPN Select within my popular package. PS- is the only way to enter this via voice command?

mardukes

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4 hours ago

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ESPN+ APP on HD Box (X1) hangs on ads

Some time during an ad the stream hangs. Timer inset on the upper-right just halts. I have to exit app and reenter to get back to stream. This is just a TV connected to the X1 box -- no smarts/app on the TV.

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Zod2424 Thank you for the additional details. Since you are outside the U.S. you may need a VPN to connect the App to. Do you by chance have a VPN you are using already?

XfinityKassie

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5 hours ago

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ESPN Unlimited NOT WORKING

I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP

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Puzzled0001 Hi there! Have you tried any of the steps suggested on this thread? If you still need our help we are here for you.

XfinityJorge

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5 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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Xfinity is a big [Edited] scam…..

I’ve been in the state of Vermont for almost one month in a few days! I went and got internet service the day after I got here. When I signed up 2 things happened! Mind you let me mention I’m on a fixed income but with a special needs child I need the internet. I go in the store on Williston Rd, Wil

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Xfinity Compliments

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dougdar Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry, that’s frustrating when your TV isn’t working, and you just want to relax. I want to help get this figured out. What exactly is happeni

XfinityChristy

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5 hours ago

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Service Appointment

My service line was knocked down in a storm last Saturday. The first available appointment for a technician to come out is next Saturday. This has happened in the past and once the technician arrived, they realized they needed a police detail to reconnect us which sometimes delays the resolution ano

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Autopay Broken

I have used autopay with Xfinity for over 5 years. Suddenly, it has consistently been broken for the last three months. For the first two months Xfinity support gave me lip service. Today I was told my card was declined by the payment processor (CALL). I contacted my bank. They have never seen any o

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Billing

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ESPN+ APP on HD Box (X1) hangs on ads

Some time during an ad the stream hangs. Timer inset on the upper-right just halts. I have to exit app and reenter to get back to stream. This is just a TV connected to the X1 box -- no smarts/app on the TV.

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Xfinity Stream App

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i can't g\get my television fixed

dougdar

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5 hours ago

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Service Appointment

My service line was knocked down in a storm last Saturday. The first available appointment for a technician to come out is next Saturday. This has happened in the past and once the technician arrived, they realized they needed a police detail to reconnect us which sometimes delays the resolution ano

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Peacock Activation Issue

I recently moved and had to get a new Xfinity router. When I did, they made me a new account technically, I guess, so when I tried to activate the Peacock offer, it wouldn't let me since Peacock said it was already active (through the prior account). Now that Peacock is expired and I passed the 90 d

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Customer Service

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user_5cjycl That specific error (TVAPP-00231) is most often tied to a sign-in/session issue or how the app is communicating with your account on the device. In addition to what you’ve tried, here are a few things that tend to resolve it:&b

XfinityPeterH

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5 hours ago

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TVAPP-00231

I am I using the xfinity stream app via Roku and keep getting error code TVAPP-00231. I tried unplugging my tv and Roku for 60 seconds, my router for 60 seconds and deleted and reinstalled the app. This did not fix the issue. What else can I do?

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So many appointments. The manager of the tech said they would get back to me after they left on tuesday and I haven't heard anything

user_i9m9sd

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5 hours ago

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Frequent T3 timeouts; No Comcast support

I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?

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Prepaid visa card

Hello I was wondering when I'll get my 200 prepaid visa card? Do I have to get the 1 year phone service to qualify for the visa card( even if I already have a phone service through different company).

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Customer Service

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