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I want to cancel my Xfinity Internet and Mobile entirely in writing and do not consent to a phone call. Please enable direct messaging
Hello, I'd like to cancel my Xfinity Internet and mobile service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Customer Service
Hello @user_142cfu thank you for taking the time to reach out to us. I understand how important it is to take advantage of the military perks. When it comes to discount are you referring to the Free mobile line? Also, do you get an error when you try
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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user_33dpd2 Hello, are you still having issues with your Peacock subscription?
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com
user@$ ping video.twimg.com PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes 36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 20 5400 f54a 0 0000 01 01 f516 10.0.0.161 199.232
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Your Home Network
Community Best Answer
Just an update, I ended up making a similar post on the Xfinity Subreddit and was able to get assistance within minutes of the post. I am currently working with the team via that platform for a solution. Thank you all for taking the time to read the
Issues with new Netgear CM3000
We have been having issues with connection drops multiple times throughout the day for the past 1-2months which makes normal internet browsing difficult and streaming/gaming almost impossible. We are currently paying for the Gigabit Plan and we had recently purchased a new Modem and Router (Not from
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@user_d5d5ox Thanks for adding a post to the forum. That can happen when moving, and we have a solution for it. You can link the new address to your online profile with the steps here https://www.xfinity.com/support/articles/switching-between-multip
Unable to access online account
Around 11 months ago I moved to a new location and requested our service was moved to our new address. The representative that assisted us made the switch in store, however, the service was canceled without our knowledge. We called inquiring about our service and we were offered a new service, to th
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Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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Billing
Unable to access online account
Around 11 months ago I moved to a new location and requested our service was moved to our new address. The representative that assisted us made the switch in store, however, the service was canceled without our knowledge. We called inquiring about our service and we were offered a new service, to th
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Sign-In and Account Management
@user_n23u0k Let us look into it, and get your details in private. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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I've been with Xfinity a long time and occurring distasteful results and lied to I would like to fix this problem ASAP [Edited]
Again my name [Edited: "Personal Information"] I’ve had nothing but problems and expenses that should not be happening to a loyal customer July 15 recording ID #[Edited: "Personal Information"] should be honored and fulfilled July 15 ID# [Edited: "Personal Information"] should be honored I have both
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Billing
I recelved the email on May 18th,applying for the low income standard,which entities me to $20 per month.The approval was granted on May 20th,but I have not received any payment since then.
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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Hello user_acr640, thank you for taking the time to leave a review here in our Xfinity Community forum. We appreciate you, and that you are sharing your good experience. Can I assist you with any other questions or concerns?
Customer Service
Today I entered the Xfinity Store on 2186 Geary Blvd San Francisco, CA 94115 United States. The front main desk was very professional and efficient at his work unfortunately i wasn’t able to catch his name but he helped me return my old modem and then referred me to another consultant about my upcom
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Hello, thank you very much for your reply.
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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The steps that EG listed are exactly what you're looking for to disable MoCA. The only thing I'll add is that you'll need to enable access to the admin tool through the Xfinity App as listed here:https://www.xfinity.com/support/articles/admin-tool-ac
Coax connector question
I have xfinity internet and I'm currently renting. I have the router connected to a coax wall port with a moCA filter attached. I have found another coax wall port in my apartment without the moCA filter and was wondering if it would be okay to switch my wifi set up to that wall port. I only have in
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In addition:VPN on: successful pingVPN off: unsuccessful pingI don't know much simpler to get about this problem. I can temporarily use a VPN service but that costs me money and is SLOWWWWWWWW.
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Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com
user@$ ping video.twimg.com PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes 36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 20 5400 f54a 0 0000 01 01 f516 10.0.0.161 199.232
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