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Hello rudsaki1 was this an issue only with that recording of the BYU-Georgia game, or is this happening on any recording you've recently done?
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
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Refund status
I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.
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Billing
Thank you for sharing your concern, @user_f24vuw. We can further help you here with this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon
Manual cancellation of a charge
This will be my 6th attempt to have a charge removed from my current mobile bill
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How do I get a receipt??
I have spent hours on a very simple request: I need an ITEMIZED RECEIPT for a final iPhone 14 payment I made on December 6 with the remaining balance before payment, how many payments made before this, phone number associated with the phone, date, etc. I have called and chatted with support numerous
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Customer Service
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
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Channels and Programming
Hello user_je9qyl thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! This certainly sounds like frustrating experience, and we are here to help. Please send a direct message by clicking the cha
Customer Loyalty/Retention Dept.
How do I get in contact with the retention dept or make arrangments to cancel my account? Today after hours in chat with agents trying to get the best deal possible on my existing account. For whatever reason their chat was glitching and kept disconnecting and reconnecting to a new agent. I ended up
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While using an email program like Outlook is great for accessing your Xfinity email, we do still recommend logging into our main Xfinity Email site every 90 days to keep this service active. Our Comcast Customer Security Assurance Team are experts in
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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Ok @EG and @XfinityFrank , I thought I was looking a 3db attenuator because of a hard-to-read engraving with "3" on it — but I was wrong. Actually, I now realize it is instead just a an integrated integrated MoCA PoE filter/ground block. So, it
Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)
We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do
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How do I contact the chief customer service executive I have been going in circles with this for long enough we are diamond members of Comcast and about to leave all services
Manual cancellation of a charge
This will be my 6th attempt to have a charge removed from my current mobile bill
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It's not compatible with their Next Gen / mid split speeds. See this list; https://www.xfinity.com/support/internet/customerowned . Scroll down to "See all Modems". Then scroll down to "Compatible Modems For Enhanced Speeds". Their XB6, XB7, and XB
Next Gen Speeds
Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st
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Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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Your Home Network
Unfortunately, we ended up getting a cable box. But Xfinity took some ownership of the issue because they gave us the box for free for a year. Hopefully they can fix it in 2026.
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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I have chatted with 6 different team members (6+hours)and had been told it was resolved only to find out it wasn’t. At least three ECM disputes for the $4600 in roaming charges while I traveled to canada
Manual cancellation of a charge
This will be my 6th attempt to have a charge removed from my current mobile bill
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Hello, @pcjr05. Thank you for reaching out on our community forum. I see that you used to get 600 Mbps as an upload speed? We would not cap your upload speed. Your speed all depends on the plan and area that you live in as well as if you are using co
XfinityAbby
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17 hours ago
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Upload speed
Why has my upload speed been capped? I sued to get >600 now it's only 40.
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