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@XfinityShawn @KM1062 We can help further on our end today. [....] initiate a Direct Message. Thanks for suggestion and the instructions. For some reason, I was unable to DM previously. Perhaps my mistake. At any rate, it is working now, and I d
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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An error occurred inside the server which prevented it from fulfilling the request.
when trying to send an email I get the error - An error occurred inside the server which prevented it from fulfilling the request.
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@connie63 My email stopped working. I found out that Comcast is now using different servers. When did you last sign in to webmail? You need to sign in there at least every 90 days to keep your email account active.
Email Stopped Working [Edited]
My email stopped working. I found out that Comcast is now using different servers.
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@user_ks11js Going through steps to get my email , the ones I always do, does not get me to my email. https://connect.xfinity.com/appsuite <----- try here. If that doesn't work, post back here with more detail about your probl
I cannot get my Email. Can you help?
Going through steps to get my email , the ones I always do, does not get me to my email.
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@user_q6hz16 I can't access my email online - I used to be able to, but now I can't. Did you change something? https://connect.xfinity.com/appsuite <----- try here. If that doesn't work, post back here with more details of the
How do I access my email??
I can't access my email online - I used to be able to, but now I can't. Did you change something?
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@user_c550lc I am lost / trying to figure out what I need to do https://connect.xfinity.com/appsuite <----- try logging in here. If that doesn't work, post back here with more details of the problem.
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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We’re really sorry to hear how frustrating this experience has been, and we can understand why you’d be upset after multiple calls, long hold times, and seeing unexpected charges continue to escalate. That’s absolutely not the exper
Xfinity Mobile Scam
[Image Removal: "Personal information"] I am SO frustrated with xfinity mobile service. They are running a scam. Please see the screenshots below. 1st they offered me a free watch and said my bill won't go up. After receiving the watch my bill went up. In my recent bill, they charged an extra $250 o
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davemary We can help you with your email concerns today. Are you able to access/login to your email account?
Emails
Cannot get into emails, was told they would change password,so i could get into to get my emails, customer 13 years and today you get rid of my emails, need to find a way to get the emails, very important info in them that I need. [Edited: "Personal Information"], I have talked to 3 different people
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Scripps
I am missing my Fox Programming. Most of the tv shows we watch are on Fox. We've been customers for many years and pay way to much. Time to change TV provider. We are very disappointed in this loss.
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Channels and Programming
I agree with the above statement! As an Xfinity customer for many years now, it’s really upsetting that we can’t watch ABC/Scripps, a local channel that has always been included in our monthly bill. Your prices continue to increase and now I’m having
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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@Tek [With] The current design of the P+ App [....] The box doesn't have enough memory to make the app work. That's what I thought you might mean. And reckon that changed near the beginning of Feb, since that is when I started noticing the proble
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_7o58yh I am sorry you're going through this with trying to set up your @comcast.net email. Unfortunately what no one has bothered to tell you [and I have NO idea why] is that Comcast stopped giving out @comcast.net email addresses in Ju
New customer, very angry, support continues to fail at every step does not listen and can't fix simple issue, why am I a customer?
I have been trying to love Xfinity as a new user. Two months into my service every single step of the way has been nothing but headache and pain. I must have spent more than 10-12 hours fighting the IVR system or trying to explain in clear terms all of my various problems. I wish Xfinity paid me for
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Thank you for pointing out that typo, Again. Yes, unfortunately would not be able to create a new comcast.net email account as the option no longer available
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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I agree! The areas affected should be looking for other providers.
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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We are having the same issue - watching a show on Paramount+for a few minutes, then the stream stopping as if for buffering, but the processing wheel spins for about a minute then the screen returns the "Error Something went wrong. Please try
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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@user_upmqdz Thanks for reaching out to us regarding making payments. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and comp
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Hi, @user_tyebj3! I am sorry to hear that your service is intermittent. We want your service to be reliable and will help in any way that we can. I have some questions so I can get on the same page. We need some more information. 1. Are you noticin
Constant small outages
Has anyone has problems with constant small, and occasionaly 1-3 hour long outages? Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem? I suspect the problem in in our area, not our specific property. 22 month and a tech is going t
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@user_d0v4pn Are you using a third party email app or webmail? If the former have you tried the latter?
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Can not receive any xfinity emails while here in Mexico. I have never had that issue before.
I am currently in Mexico. I have three email addresses that are Comcast Xfinity related. I cannot get any emails or send out any emails without getting an error message and every second that I have to incorrect password. My passwords are all correct but it’s saying that the server is unsafe, I have
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