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Been ghosted again by Xfinity. If you fail to pay your bill on time - they will contact you on repeat hourly via calls/email/text. But if their negligence causes you an issue that costs you thousands of dollars they will ghost. They will cl
Damage Complaint
Had a lightning strike nearby. Damaged my tv and other devices that were hard wired. Nothing to do with power since the lights didnt flicker nor was anything tripped. Took a look at the outside lines and nothing was grounded at all. Have pictures. Filed a damage claim months ago. Was jerked around a
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user_grjow1 Thanks for reaching out about a prepaid visa card you got when you ordered mobile. We can help get it replaced if it wasn't used for you. Can you send us a direct message with your full name, name of account holder (if different), a
Expired card?
I received an Xfinity mobile prepaid card that expired 1/22. It was worth $50. Should I just discard it?
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SteveM001 Have you attempted to run a system refresh? That will typically clear up any intermittent system hiccups like this.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Mobile lines mixed up with unknown persons account and can’t get my lines back yet
I have been dealing with this issue since 6/1 with no resolution. My son’s phone screen stopped responding to touch, we decided it was time for a new phone. When we went to Xfinity store we were first told we didn’t have an account, untrue as I have confirmation emails stating we are paying our bill
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Network
user_v7rw16 We responded to you on 05/28 via our DM and have been waiting to hear back from you.
Free iPhone 17 Offer When Adding a New Line with Xfinity Mobile
I entered Xfinity chat on Sunday afternoon, 24 May, to avail myself to add a (free) line on Xfinity Mobile, and to take advantage of their office of a iPne 17. It was noted that the new eSIM could be added to the existing phone during the Chat sessions but were advised that the free iPhone 17 would
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Good morning @user_c03279, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having activating Peacock, but you have come to the right place for assistance. C
Unable to activate peacock reward
I’m trying to activate the peacock offer I redeemed when I look in my redeemed offers in my rewards I click on peacock and takes me to a Xfinity stream store when I get there it say I have no active subscriptions I spoke with a agent who created a ticket and sent me a email with link to set it up an
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Unable to activate peacock reward
I’m trying to activate the peacock offer I redeemed when I look in my redeemed offers in my rewards I click on peacock and takes me to a Xfinity stream store when I get there it say I have no active subscriptions I spoke with a agent who created a ticket and sent me a email with link to set it up an
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Customer Service
@user_920tqa did you try clearing your watch history? This has helped resolve the issue for several customers.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Hello @user_z0re3g Thanks for reaching out. Sorry to hear the internet is not working. Sounds like we may want to make sure your transfer completed fully. Please send us a direct message with your full name and service address, and we can take a look
My wifi is not working
I got my address changed yesterday and when I woke up my wifi wasn't working anymore
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My wifi is not working
I got my address changed yesterday and when I woke up my wifi wasn't working anymore
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Sign-In and Account Management
Accepted Solution
... only 22 to 40 Mbps up ... Realize that although Comcast calls some devices "Compatible" and some "Recommended", for all but a few devices those designations only mean "compatible/recommended for use with their Internet service", and not necessar
2 Gig plan, upload stuck at 40 Mbps since activation, Tier 2 ticket unresolved [Edited]
I activated a customer owned Arris SURFboard S33 yesterday on my 2 Gig plan. Billing confirms the 2 Gig tier, which should deliver roughly 2000 Mbps down and 250 Mbps up. I am getting about 1.2 to 1.3 Gbps down and only 22 to 40 Mbps up. The upload has never come close to the 2 Gig rate since activa
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Trying to get to email
Trying to get into email [Edited: "Personal Information"] [Title Edit: "Personal Information"
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Hi there @user_1e5940 Thank you so much for reaching out. I'll be happy to assist, Please click the link below to send a direct message. Please send us a direct chat message with your full name and complete service address to &l
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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I am having issues with the "Last Watched" list also. ESPN, ESPN2, USA and other channels aren't showing on last watch history. I called and they did a system reset, I unplugged the box for a reset and the situation is still the same.
Last Watched Not Working!
Last Watch working correctly whatsoever ever since yesterday morning when I was updating the system like it told me too, and then I updated again this morning like it came up and I thought oh great it’s gonna fix itself instead it just got worse instead of five shows or channels being there for last
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It's June 7, 2026 I have tried everything and still can't get back my Par. Plus on Xfinity!!! Any new thoughts???
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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@XfinityAngie That actually works! Thank you!
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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I am having trouble accessing my email Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
BruceW
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9 hours ago
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Can’t access
I am having trouble accessing my email
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