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Hello user_prpahj thanks so much for taking the time to reach out here via our Xfinity Forums. From your post, you're having issues with line relocation between an old and new pole. Is that correct?  

XfinityAlfonso

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16 hours ago

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Request to Move Xfinity Lines to New Utility Pole – Pole #409391

I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole

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Thanks for meeting us here in our community, @user_g3wk2s. Sorry to hear about the trouble with your internet speeds. What troubleshooting have you done already? I know how frustrating it can be when you count on internet, so much daily. Did you happ

XfinityLinda

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16 hours ago

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Low speed

Pay for 500 MB....did test and running at 390 mb

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Installation Fee Dispute

Hello, Last month I was having issues connecting to the internet at my new apartment. I tried to connect my personal modem/router and cable box to every coaxial cable in my apartment, but none worked. A technician came by to fix it, but had to fix the wiring on the outside of my building that connec

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Billing

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Directions above are waste of time. Digital assistance does not work for a Special Request Order. You need call, endure the long wait, asked for the special request order. Start the conversation by saying your TV and/or internet work fine.  Req

user_prpahj

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16 hours ago

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Request to Move Xfinity Lines to New Utility Pole – Pole #409391

I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole

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Thanks @EG!Good afternoon @user_b30k9c. Our team can help submit that request for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click

XfinityRaf

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16 hours ago

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Account Ownership Change ticket

I am looking to transfer service at [Edited: "Personal Information"]. From Jordan [Edited: "Personal Information"] to Michelle [Edited: "Personal Information"]. I am requesting a Account Ownership Change ticket

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Still wondering why Xfinity sent me a Xumo Box with a remote that doesn't do anything.

user_sejbma

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16 hours ago

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Xumo

Just received Xumo box and remote. Spent 45 minutes on Xfinity live chat with two different agents and neither could explain why I need (or the purpose for) a Xumo remote. I seem to navigate just fine so far with the Firestick controller. Neither could explain the Xumo interface with the TV. Documen

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Xfinity mobile phone issues

Ok so I ordered a phone online from Xfinity picked it up from the store nearest me. They didn't close the order the sku number dosent match the the phone that they gave me. The store can't process the order the corporate store can't and I've been waiting 3 weeks for the regional manager to get ahold

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Devices

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@user_zhrdh9 Thanks for making us aware that you keep receiving these payment notifications even after processing your payment. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the cha

XfinityRaul

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16 hours ago

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Billing

I have a payment already set up but it keeps asking for a payment

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I went to the store-that is the only way I could figure out how to do it. This is the lamest site anywhere!

user_07qoi5

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16 hours ago

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Cancel home phone

I would like to cancel my phone home . But there is no where to do that

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FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment

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Customer Service

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Hey there, @user_rki2t2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand needing to have the details for the proof of residency, and I am happy to hear you were able to get the information

XfinityAdrienne

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16 hours ago

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Adding my wife’s name on my bill

For purchase purposes I need my wife’s proof of residence . Can you send me my previous bill with my wife’s name on it. I already added her on my account.

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user_1n3az2 - Hello, and thank you for taking the time to share your feedback with us. Whether your experience was positive or not, we truly value hearing from our customers, as your feedback helps us improve not only our products and services but th

XfinityThomasA

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16 hours ago

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Worst Service ever

The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better

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Billing

I have a payment already set up but it keeps asking for a payment

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Billing

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Adding my wife’s name on my bill

For purchase purposes I need my wife’s proof of residence . Can you send me my previous bill with my wife’s name on it. I already added her on my account.

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Billing

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Como cliente Xfinity, puedes dar acceso a tu cuenta a otras personas y permitirles realizar ciertas acciones, como pagar facturas, agregar o cancelar servicios y usar las apps Xfinity. El titular de la cuenta o el usuario principal pueden elegir qui&

XfinityEva

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16 hours ago

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Quiero adicionar a mi factura a mi hijo para compartir gastos

Quiero adicionar en mi factura a mi hijo para compartir gastos

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Hi there, @kukala. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the missing messages. There could be a delay in the emails transitioning. It could take some time for them to appear. You also want to make sure to chec

XfinityFrank

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16 hours ago

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Missing a week of emails after Yahoo transfer

I recently completed the Xfinity to Yahoo email transfer, but the entire last week of emails is missing from my inbox (everything from 2 - 8 July). Yahoo said there is nothing they can do to help me if the emails didn't transfer and I'm unable to get ahold of a human via the Comcast help chat becaus

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Worst Service ever

The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better

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Customer Service

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Service outage

Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or u

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Your Home Network

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Understood, @user_2awi3b. We appreciate your attempting those self-service options first! Sorry they didn't resolve it for you. We'd love to take a closer look and help in any way we can, scheduling a technician as necessary. Could you please send ou

XfinitySara

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16 hours ago

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technician appointment

Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.

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Reinstating issue

Dear Xfinity Executive Customer Relations, I am writing to file a formal complaint regarding my Xfinity Mobile account. For the past three days, I have been trying to reinstate my mobile phone number. I was charged $25 twice, for a total of $50, to complete the reinstatement process. However, my pho

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