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Hello @user_n9sqqu, and thanks for reaching out on our Xfinity Community forums! I can definitely understand how frustrating that message can be. In many cases, it appears when the Xfinity service hasn't fully activated on the account yet, the custom
Cannot activate peacock: Activate your Xfinity service first for access to streaming services.
On my subscriptions page, I want to activate Peacock but I just see this message instead: Activate your Xfinity service first for access to streaming services.
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Been on hold too talk to a supervisor for over 20 mins no one seems to help with my issue
I've been playing pass the phone for 3 hours now.. No one can resolve my issue and I've been on hold to speak to a supervisor for 20 minutes now. They offer services to community properties but can't connect a tenant to a new unit. They hang up on you or transfer or act like they can't hear you and
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Xfinity Compliments
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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X1
@XfinityMarcus Sent. I'd really like this resolved since it is both a trip and fall liability for my kids and it has a high risk of getting caught up in lawn maintenance equipment. Thank you.
Line Burial Request
I have had an Xfinity cable laying on my lawn for two months. A crew was supposed to bury it on 7/4/26. They showed up, looked at it, and left. I called Xfinity's main telephone line and they told me to schedule a technician. I did. Then "advanced technical support" called me that what I needed wasn
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FORMAL DEMAND FOR DEBT RECALL, CREDIT REPAIR, AND ADMINISTRATIVE COMPENSATION FOR CORPORATE NEGLIGENCE
To the Office of the Executives, This letter serves as a formal dispute and a demand for financial settlement regarding gross administrative negligence, unauthorized billing, and unlawful credit defamation perpetrated by Comcast/Xfinity against my account. Despite fulfilling my obligations to termin
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Customer Service
@EG I can't do it this way because her employer had the line installed. We don't have access to the account. I'm wondering if someone in tech support could disable it by MAC address.
Disable public hotspot on gateway provided by my employer
Hello, my wife works from homa and she has her interenet provided by her company. Is there any way to have the public wifi hotspot turned off? I have 3 access points in the house already so my network is getting congested. It seems that only the public hotspot is broadcasting. I can't log into the g
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Upgrade issues
I’m trying to upgrade my phone and watch but keep getting error message indicating technical difficulties
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Devices
okay, I did as you requested.
Requesting Tier 2 Assistance: ESPN App Entitlement Mismatch (UDB Account Refresh Needed)
Message: Hello, I am experiencing a TV provider authentication issue with my ESPN Unlimited access. On my Xfinity Subscriptions Hub, my status shows my ESPN Unlimited access is fully "Active." However, when I link my TV provider inside the ESPN app on my iPad and Roku, the app states I do not have a
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Outage: 9/6/2026 3:45 PM CT
Comcast Junction Box Issues
Since July my neighbors and I have had intermittent internet outages. Appears the culprit is a junction box located at the corner of Braeburn Ave & Western Ave in Flossmoor, IL (60422) is being powered by a gas generator. Whenever the generator runs out of gas, we lose internet. Whom do I need to co
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Good afternoon @user_db61v8 , and thank you for reaching out. I understand wanting to review your options before the promotional discount expires, especially if your goal is to keep your monthly costs as low as possible while preserving your remainin
Question on available price plans
I need help reviewing my Xfinity Mobile plan before my $40 promotional discount expires on September 13, 2026. I have two lines. My current service is $80/month before the $40 promotion. One iPhone 17e has 30 device payments remaining at $16.66 and 30 promotional credits of $11.11. I do NOT want to
Question
Hi there @user_la9eju Thank you so much for reaching out on our Xfinity Community Forum about your service interruption. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send
My home phone
My home phone hasn’t worked for a two weeks I need some to come and fix it please Thank You Ricky [Edited: "Personal Information"]
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Hello @user_4o305q, and thank you for taking the time to reach out on our Xfinity Community Forum, and we appreciate you already trying to resolve this through our self-service options and by contacting support. I understand how frustrating it would
Paying bill
I have been trying to pay my bill online for over a week. I have paid this way for years with no problem. Now the payment page pops up for a second then immediately goes to another page saying I must pay in person. I have never paid any bill in person. That is the most ridiculous and inconvenient th
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Hi there @user_djgy34 Thank you so much for reaching out on our Xfinity Community Forum about your service interruption. I'll be happy to assist as I know the importance of getting this resolved. Were you able to check the Xfinity App for an e
Internet
I’ve lost internet for 3 days on Pemberton road in Grosse pointe park Michigan there is no weather interference so I ask politely can u guys try to fix it.
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Good afternoon @user_d65huj , and thank you for the update. I'm sorry to hear that you're still only receiving 2 Mbps upload speeds and have not seen any improvement. Please send us a Direct Message with your full name and service address. We'd be ha
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
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Question on available price plans
I need help reviewing my Xfinity Mobile plan before my $40 promotional discount expires on September 13, 2026. I have two lines. My current service is $80/month before the $40 promotion. One iPhone 17e has 30 device payments remaining at $16.66 and 30 promotional credits of $11.11. I do NOT want to
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Billing
Hey @user_qkxw9h, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to review your concern regarding an Xfinity disconnected Xfinity account. We will not be able to provide a $500.00 service adjustm
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FORMAL DEMAND FOR DEBT RECALL, CREDIT REPAIR, AND ADMINISTRATIVE COMPENSATION FOR CORPORATE NEGLIGENCE
To the Office of the Executives, This letter serves as a formal dispute and a demand for financial settlement regarding gross administrative negligence, unauthorized billing, and unlawful credit defamation perpetrated by Comcast/Xfinity against my account. Despite fulfilling my obligations to termin
Question