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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t get service
New service set up Saturday. Lasted 2 hours. Called in, 1st appointment to fix outside lines (that they just installed improperly) 6 days later. Explained I run a small business so moved up to 4 days later. Called Appointment department Monday morning and said a tech would be out to fix that day bet
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wifi 7 gateway
I recently signed up for your Internet service. When I signed up I was told my service included a wifi 7 gateway. I did not receive a wifi 7 gateway. I received a wifi 6 gateway. I texted the Xfinity representative who sold me the plan and they instructed me to use a digital assistant. That assistan
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
I am cancelling my service, I am done with xfinity it does not work, I am done. I need my service cancelled asap.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting an update on service at my address
Apparently I have to post this publicly before I can get access to the option to direct message an Xfinity support employee, so here you go: Please confirm in writing that my address: requires construction and/or a line extension in order for me to receive gigabit internet service. In addition, incl
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Accepted Solution
Looks like the only way is to cancel and sign up with your spouse's info. It's possible the promo will pop up for me once my term is close to ending, or ended. Only time will tell.
How to get 5 year price: $50?
I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered
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@user_z6j2l6 @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz
Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat
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user_zan1ca, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially after already going through the hassle of canceling. What’s likely happening is the final bill or a cycle overlap after the cancellation date, but i
need a refund
i recently went through the …horrible…. process of cancelling my xfinity because we moved, and i got charged again for this upcoming month. i need a refund and tried to contact customer support many times, but to no avail.
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need a refund
i recently went through the …horrible…. process of cancelling my xfinity because we moved, and i got charged again for this upcoming month. i need a refund and tried to contact customer support many times, but to no avail.
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Customer Service
Hello @user_jsimaq Thank you for reaching out and joining us on Xfinity Forums. We'd be happy to address the line issue on your property. To your knowledge, can you confirm is this line used for active service for yourself or a neighbor or is this an
Remove internet cable
Can you come and remove internet cable. It dangling in my backyard. [Removed: Address]
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user_rrw1pj Hi there! Thank you so much for using our Forums and for contacting us about the downed wire. We are here to secure it and appreicate you bringing this to our attention. To get started can you send us a DM with your full name and service
A down wire in my backyard
There is a down wire in my backyard, and it's under my roof shingles, and I need it removed, and I cannot get no help from you people whatsoever because I'm not a customer. This is a line from a previous customer. It was a storm, a tree branch, fell on it now. It's laying on my roof and in my backya
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Remove internet cable
Can you come and remove internet cable. It dangling in my backyard. [Removed: Address]
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Customer Service
Hello, @user_f1fd11. I would be more than happy to review your account to find the answers you're looking for. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &
Debt collection
I was given a confirmation number after paying a debt to waypoint services. Can you help me verify that this was a valid charge? I was not aware of any debt I owed to xfinity/comcast
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I did the direct message. And fyi, for requesting refund through chat assistant, it is replied, “ Billing disputes or refund requests require review by a billing specialist to make sure everything is handled correctly. I can loo
Cancelled Xfinity NOW services yet being charged for next month
I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my
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Debt collection
I was given a confirmation number after paying a debt to waypoint services. Can you help me verify that this was a valid charge? I was not aware of any debt I owed to xfinity/comcast
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Billing
@user_bxf2da I appreciate you sending the direct message, and was able to locate that and will follow up with you there to continue with the damage claim investigation.
Damage Complaint
Had a lightning strike nearby. Damaged my tv and other devices that were hard wired. Nothing to do with power since the lights didnt flicker nor was anything tripped. Took a look at the outside lines and nothing was grounded at all. Have pictures. Filed a damage claim months ago. Was jerked around a
Question
I am completely locked out of my account since May 7. I have exhaustedly spoken to Xfinity and Yahoo. Yahoo says they cannot verify me with my recovery information and somehow whatever was transferred over from xfinity is incorrect and nothing
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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user_371ye6 The quickest way is typing refund into the chat assistant for NOW services in the portal. I can help with this though by putting in a ticket if you need. I'll need to locate the account for the NOW service you were charged for. Can
Cancelled Xfinity NOW services yet being charged for next month
I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my
Question
Hello, @user_bxf2da thank you for reaching out over Xfinity Forums. I definitely understand the frustration with the ticket getting closed and never hearing from the damage claim team. I'm glad our wonderful Forum expert @EG was able to bring your po
Damage Complaint
Had a lightning strike nearby. Damaged my tv and other devices that were hard wired. Nothing to do with power since the lights didnt flicker nor was anything tripped. Took a look at the outside lines and nothing was grounded at all. Have pictures. Filed a damage claim months ago. Was jerked around a
Question
user_rbz8gu Thanks for reaching out to us for assistance with cancelling your service until your move in date. We can certainly help you with getting this completed. Can you send us a direct message with your full name, name of account holder (
Canceling services
I will like to cancel my services until my move in date . Until then I will be living with a family member so I don’t need WiFi right now
Question
user_kmsprj Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
XfinityBrianH
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Can’t get service
New service set up Saturday. Lasted 2 hours. Called in, 1st appointment to fix outside lines (that they just installed improperly) 6 days later. Explained I run a small business so moved up to 4 days later. Called Appointment department Monday morning and said a tech would be out to fix that day bet
Question