Official

Accepted

Unanswered

Advanced Filters

Search Results (430.3K)

Most Recent
Selected Most Recent
Cancelation

I would like to cancel my xfinity internet

Question

7

1

0

I completely agree. They gaslight, misrepresent and flat out lie. The department does nothing to resolve any issues but to simply cover their As*. Ive filed complaints with all the local authorities but doubtful that will go anywhere. I advertised a

 to the conversation: 

0

1

Escalation Department

I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem

Question

too much for tv

Im paying for a subscription for too much for tv and I cant find it anymore

Question

11

1

0

More Yahoo Transition Confusion

I access my email through https://connect.xfinity.com/appsuite and stay logged in There is no invitation to transition there, but if I go to the page Xfinity Email Login - Access and manage your account this comes up: A better email experience is waiting for you We're inviting you to upgrade your Co

Question

16

2

0

Email

Where’s my email not receiving any at Comcast.net how do I fix this problem so I can still receive my email I am not happy

Question

9

0

0

When you select the link are you getting an error message or what is happening? @user_mee3bv

 to the conversation: 

0

Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

Question

Yes i have, I also tried a different browser on a different machine.

 to the conversation: 

0

Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

Question

@user_ibxi1o Thank you for providing those screenshots. Since the ping issue is only happening in League of Legends, have you already attempted to contact their customer support? It could be an issue on their server.

 to the conversation: 

0

Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

Question

Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

Question

13

3

0

Here are my pings in game, 1st picture is a couple months ago, 2nd is today ping is in the top left corner

 to the conversation: 

0

Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

Question

I have no high ping on anything else, and my internet runs just fine. I am directly connected to the modem, I am not going through a router.Here is my speed testAnd here is ping plotter

 to the conversation: 

0

Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

Question

slydemise Thanks for reaching out to us for assistance with your high ping, and packet loss concern. We would be happy to look into the issue, and assist in any way we can. I see you sent us a few direct messages at this point already, and we can con

 to the conversation: 

0

0

Xfinity - Ping and Packet Loss are Insanely High Last 2-3 Weeks

The past 2-3 weeks for me have been a nightmare with Xfinity internet in metro Atlanta. My ping is x2-5 higher and my packet loss is absurd. Competitive play is certainly out of the question, but it's so bad I cannot even play anything casually. Oddly enough my speeds are stable and where they shoul

Question

Good morning @user_z41po1. Thank you so much for the comment. Are you still having troubles with your email? You are in the right place and we are happy to assist you with your emails concerns.

 to the conversation: 

0

Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

@user_ibxi1o Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely appreciate the frustration and impact to your gaming if you are experiencing a high ping with League of Legends. Are you experiencing high ping

 to the conversation: 

0

3

Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

Question

Thank you for reaching out. I am sorry for your experience @user_arw0ys. You mentioned your Ring camera is working therefore you must have a signal. Is your internet intermittent or is there another internet provider/account connected at this locatio

 to the conversation: 

0

2

Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

Question

Greetings, @Shadowsnacks22! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected bill. You should be able to transfer the installment plan on

 to the conversation: 

0

1

Bill help

Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.

Question

I have tried many times setting favorites in preferences. And I obviously set the guide to favorites.  But the next time I turn on cable I no longer have favorites selected.  I have to go back into the guide and reset it to favorites. Very

 to the conversation: 

0

Favorites

When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?

Question

forum icon

New to the Community?

Start Here