Xfinity Community Forum

We are glad to hear that! Was there anything else we could assist you with at this time?

XfinityJon

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11 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Hello user_9fo0cx Thanks for reaching out. Sorry to hear about the repeated network issues impacting you and your neighbors. We would be more that happy to check things out and figure out the next best course of action to get this escalated for you.

XfinityMatthew

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11 hours ago

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Constant Multiple Time A Day Outages Since August 2025

I am writing this in hopes that this is seen by someone who can actually help me and my community. Since last August, every single home within our area has been impacted by multiple times a day outages....happening intermittently throughout the day, even weekends. Despite multiple calls to Xfinity s

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Good afternoon @user_9vuwym, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity website and verifying your military service. Could you please send

XfinityJeff

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11 hours ago

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Military discount application

Where do I sign up for this discount

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Constant Multiple Time A Day Outages Since August 2025

I am writing this in hopes that this is seen by someone who can actually help me and my community. Since last August, every single home within our area has been impacted by multiple times a day outages....happening intermittently throughout the day, even weekends. Despite multiple calls to Xfinity s

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Customer Service

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Hi Mike, I'm having the same problem. I guess as the "new joisey" guys would say, "fo'get about it". LOL (NOT). TiVo is obsolete to Comcast customers now, so there goes all of our $$$ invested in TiVos. (we have 3 of them). /

user_id7yvj

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11 hours ago

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TiVo Stopped Working: Channel Not Authorized (V58)

Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete

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How do I send u proof if military id for Michael website said server issues days

user_9vuwym

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11 hours ago

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Military discount application

Where do I sign up for this discount

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Site hasn't worked in 3 days help get 2yr free service agent in store told me go on line HELP

user_9vuwym

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11 hours ago

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Military discount application

Where do I sign up for this discount

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Schedule appointment

I need to schedule a service appointment and calling is not having any success, the guy just keeps trying to rudely sell me stuff. My wife accidently ripped the coax out of the wall and we need it fixed.

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Customer Service

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I have a similar issue. I have set season recordings for sports teams and added 1 1/2 hours to the recording length. There are times when I do not want this extra time on a particular game; however, going in and modifying that particular game recordi

user_phto60

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11 hours ago

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how do i disable auto extend

i want to disable the auto extend feature for live sports recording

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@XfinityJamesC how come by the gig isn’t an option for all customers? I’ve been paying for unlimited data on a line that has never used over 1 gig, customer support is clueless and say by the gig isn’t available.

user_l16tzt

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11 hours ago

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xfinity Mobile Pricing Plans

I have been looking for your various pricing options for xfinity Mobile. I have clicked on every possible link that has pricing or plans mentioned. None of them actually take me to anything close to showing various pricing options. Would you please provide a link, PDF or anything that shows your now

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Dvr problem with upgraded 4k box

new DVR playback pixelated, skipping Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occa

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Non-X1 Service

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@user_298a6a Have you had any luck with this? I'm still waiting to hear from customer support on a solution. Seems like a lot of people are having this same problem.

snt2

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11 hours ago

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Re: Platinum Rewards trying to redeem Peacock Premium

I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?

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You are entitled to arbitration. You should fill out the form. They are required to go through the process with you and the recorded call should be reviewed by the arbitrator.

user_zn1c80

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11 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Hello @user_n3sohw the autopay and paperless billing discount is an awesome benefit to lower your monthly bill. It does take 45 days from the time you add your bank account to show up on your account. Has that amount of time past?

XfinityThomasC

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11 hours ago

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Missing $10 credit

Signed up for autopay and paperless early last month but did not receive the $10 credit on my last bill.

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user_1oyd52 Can you please confirm if you were able to reach our CSA team to open a fraud investigation? I understand that this has been a very frustrating experience and our team is here to help as best we can. However, as stated, CSA would be the c

XfinityBillie

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11 hours ago

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Fraudulently Ordered iPhones [Edited]

Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated

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Good morning @user_nsy5xb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the damage to your property, that is definitely not the experience we want you to have when a tech c

XfinityJeff

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11 hours ago

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Property Damage

Hi Xfinity! I recently had a cable cord and internet installed at [Edited: "Personal Information"] on January 16th, 2026 at 8am. During the installment, the technician needed to get into a corner of the apartment. I have a LED light and its cord runs through that corner. After the technician left, t

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Had an excellent experience at a Xfinity store in Cape Coral FL. Many skilled staff (like an Apple Genius Bar) were able to get watch to work with phone for both my husband and I. Don’t waste time with Xfinity over the phone. Good luck.

user_uxt74o

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11 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Property Damage

Hi Xfinity! I recently had a cable cord and internet installed at [Edited: "Personal Information"] on January 16th, 2026 at 8am. During the installment, the technician needed to get into a corner of the apartment. I have a LED light and its cord runs through that corner. After the technician left, t

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Customer Service

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@user_1oyd52 apologies for inadvertent redundancy

user_1oyd52

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12 hours ago

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Fraudulently Ordered iPhones [Edited]

Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated

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Missing $10 credit

Signed up for autopay and paperless early last month but did not receive the $10 credit on my last bill.

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Billing

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