Xfinity Community Forum

Can’t access free peacock as Platinum member

Hi - I can’t access the free peacock as a platinum member. My previous peacock subscription thru Apple has been cancelled. The benefit is not showing up in my available perks. I’ve tried everything and the AI bot is no help.

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Sign-In and Account Management

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Good evening @user_mwaym. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please

XfinityRaf

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19 hours ago

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Device Payment on Deactivated Phone number

I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me

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Peacock Premium Offer - link on Xfinity App not working

On the Xfinity app, it shows that Peacock Premium is offered as a customer reward benefit. When I click on " Redeem offer" I get an error message. So for me the offer/benefit is un-usable as of now.

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Xfinity App

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Hey there, @user_ltxsoh, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to take a look at the details of your grandmother's account. We are happy to help! Can you please send us a Direct Message with your full

XfinityJeniece

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19 hours ago

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How can I get Xfinity to stop allowing unknown people to make changes to my account

I manage an account for my elderly grandmother. I have twice in the last few months looked at her bill and found that new equipment was ordered and she was being charged for unreturned equipment. I have not made these changes, she has not made these changes. After the first attempt I added additiona

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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

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19 hours ago

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Credit for outages

I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa

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Internet

Need to speak to REAL PERSON

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Your Home Network

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Disconnected

I refilled my service earlier today and I still don't have any internet connection

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Customer Service

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Security system

If I cancel my security service will I be able to arm it still and will the alarm sound

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Devices and Equipment

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Thank you for your feedback, Bellatone. Glad to read it's good to go.

XfinityThomasA

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19 hours ago

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30 second skip on remote

The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu

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user_h8ar87 This would not be connected to late payments at all, but it would have been applied for failed payment using cards, checking information, or even reversed payments. If you check your payment history before March 2026, where this block has

XfinityAmandaB

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19 hours ago

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Can’t make a payment

It won’t let me make a payment online For months a months a months

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Hello there @user_59k3uq please be positive that website is displaying the same username that you are entering on your tablet before troubleshooting. Just one last double check before troubleshooting please.

XfinityDuron

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19 hours ago

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Email not working on iPad

I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!

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✅ Good to go as of 8pm EDT, here in western Massachusetts!!! At least for now, anyway, and I didn’t need to do “that” type of system refresh. Brad: I’m an engineer (like I already typed) so I already knew it wasn’t coming from my end.

Bellatone

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20 hours ago

to the conversation:

30 second skip on remote

The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu

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Hello @user_f7fs6b, and thanks for pointing that out. Unfortunately advanced support features for certain functions do require the app to handle them. Official support for Android 11 was ended February 5, 2024, by Google. This does mean

XfinityCliff

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20 hours ago

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No longer compatible

Not compatible with android 11. Needs to be.

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Hey there, @user_glt597! Thanks for bringing your account concerns to our attention. We can certainly look into this for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a vio

XfinityNatalie

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20 hours ago

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Xfinity Support

Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.

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Xfinity outage

Hello, can someone please assist with my internet? Our internet has been out for days with no resolution timeline provided.

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Customer Service

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Email not working on iPad

I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!

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Email

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How can I get Xfinity to stop allowing unknown people to make changes to my account

I manage an account for my elderly grandmother. I have twice in the last few months looked at her bill and found that new equipment was ordered and she was being charged for unreturned equipment. I have not made these changes, she has not made these changes. After the first attempt I added additiona

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Customer Service

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Xfinity Support

Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.

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Billing

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Hi User887, thanks for taking the time to post here on the community forums! I'm sorry to hear that your service has been out as long as it has, and that your area got hit by the severe weather in the area! Depending on the damage to the area and our

XfinitySean

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20 hours ago

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Chicago outage

Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?

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Yes it started in March 2026. Approx end of that month I was forced to make cash only in person payments. Xfinity customer service says I have no restrictions. I asked they looked into it? And not sure why I would. I’m never delinquent

user_h8ar87

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20 hours ago

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Can’t make a payment

It won’t let me make a payment online For months a months a months

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