Xfinity Community Forum

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My incoming email goes directly to trash

Why does my incoming email go directly to trash? I already checked my filters.

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Sign-In and Account Management

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Hi user_b6msx0! Thanks for taking the time to visit our Xfinity Forum, letting us know about this service/billing concern. I certainly know the importance of having your service up and running, so we can absolutely further look into this on our end.

XfinityAmira

commented

18 hours ago

to the conversation:

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U

Customer service lied

I was told to lay a certain amount and I wouldn’t lose service. After 3 hours of trying to come to an agreement. So I pay the agreed amount and was promised I wouldn’t lose service. I wake up this montane my service is turned off. So I call them this time instead of speaking thru the app and they br

Question

Hi there, @user_lb123 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your Xfinity Mobile concerns. Please be assured you reached the

XfinityRichard

commented

18 hours ago

to the conversation:

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5

ECM Ticket Not Being Resolved

I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone

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user_nokkti Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

commented

18 hours ago

to the conversation:

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U

Xfinity Mobile Billing Concern

I received an email stating that my past due balance needs to be paid to prevent disconnection. I switched from Xfinity mobile over the summer as I was planning to move to an area that did not have Xfinity cable and mobile service. I have multiple recordings from different representatives who advise

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ECM Ticket Not Being Resolved

I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone

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Customer Service

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user_qh6qky Thanks for meeting us in a direct message and allowing us to check the status of the modem. Showing that the device is owned by you and disabled in the system, there should not be any issues with someone else using the modem with another

XfinityPaula

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18 hours ago

to the conversation:

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Remove owned modem from my internet account so I can sell the modem

Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues u

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Hello @Minhd how are you? Hopefully all is well! Our team can help you review service options and the plans available to you. When you have a moment feel free to send us a direct message, so we can assist you further. You can use the Direct Messaging

XfinityJosephA

commented

18 hours ago

to the conversation:

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New Plan

Hi, I am looking for a new plan since my plan promotion is expiring soon. Can someone help me to check if I am available for the new $50 1GB promotion? Thanks

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Customer service lied

I was told to lay a certain amount and I wouldn’t lose service. After 3 hours of trying to come to an agreement. So I pay the agreed amount and was promised I wouldn’t lose service. I wake up this montane my service is turned off. So I call them this time instead of speaking thru the app and they br

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Customer Service

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user_8pw9nx, were you able to look over the questions that "Again" asked? We want to do everything we can to help. In case you didn't see their comment, I will share it here: How were you getting your email before you rejoined Comcast? Clear yo

XfinityAngie

commented

18 hours ago

to the conversation:

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Need help getting back email access

I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my circle has including doctors everybody

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Emails are in web email Inbox. POP3 connection using Outlook 2021 Pro on Windows 10 desktop with extended support. ~95% of emails are retrieved by Outlook, the remainder are never retrieved. Not in spam folder. Please have direct messaging support fo

user_ira3

commented

18 hours ago

to the conversation:

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delayed emails using web email https://connect.xfinity.com; happens multiple times per day

Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for

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Closing old thread due to age

XfinityMichaelC

commented

18 hours ago

to the conversation:

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U

Comcast email login

Why can’t I log in to my Comcast email account. I was prompted to change the password and it’s still not working.

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Need help getting back email access

I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my circle has including doctors everybody

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Email

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New Plan

Hi, I am looking for a new plan since my plan promotion is expiring soon. Can someone help me to check if I am available for the new $50 1GB promotion? Thanks

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Customer Service

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@XfinityDena Thank you so much. So a voice that has the same texture and feel as a Roku remote would be great. Especially in regard to the navigation arrows because the current navigation arrows on the newer end older Xfinity Voice remote are extrem

user_i8i1e4

replied

18 hours ago

to the conversation:

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U

Simplified streamlined X1 Voice remote resembling Roku

Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin

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Hi there, @user_jsv25s! Thanks for reaching out to us here on the Community forum. We can assist and check the status of your service and extension. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, c

XfinityFrank

commented

18 hours ago

to the conversation:

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Billing

I was told I had an extension until the 6th and yet my wifi is off today what the [EDITED: Language]

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Missing another 5 out of 8 between 09:04 and 10:05.

user_ira3

replied

18 hours ago

to the conversation:

0

delayed emails using web email https://connect.xfinity.com; happens multiple times per day

Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for

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Good luck with comcast doing that

skintime

commented

18 hours ago

to the conversation:

0

U

Simplified streamlined X1 Voice remote resembling Roku

Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin

Question

Hello user_a3yx72! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us about the issues with your account/services. We truly apologize for any inconvenience or frustration this has caused you thus far, and my t

XfinityAmira

commented

19 hours ago

to the conversation:

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Warning: Deceptive Chat Practices and Unauthorized Account Changes ("Slamming")

I am writing this to document a serious issue regarding deceptive sales tactics and to request immediate assistance from an official Xfinity representative. Last week, I contacted Xfinity via the website chat with the sole intention of removing the HBO Max add-on from my account. I explicitly did no

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Billing

I was told I had an extension until the 6th and yet my wifi is off today what the [EDITED: Language]

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Customer Service

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user_ira3, Thanks for checking. Just to confirm, the emails are missing from Outlook and our webmail server (https://connect.xfinity.com). Does this sound correct? Were you also seeing the missing email messages previously?

XfinityGabriel

replied

19 hours ago

to the conversation:

0

delayed emails using web email https://connect.xfinity.com; happens multiple times per day

Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for

Question