Xfinity Community Forum

Verification code doesn't work

We're trying to sign in to xfinity using the main user log-in name. Before allowing us to log in, it sends a verification code to the phone number associated with the account. We enter that code and then it asks us to enter the user name and password again. Then it asks to send another verification

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Email

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It does exist...I have an XB8 and this is exactly what I had to do to connect a 2.4 device. Login to your gateway using admin as user and the password is located on the bottom of your gateway. Once in, click on Connection which is located on t

user_bk0aow

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21 hours ago

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Is there a way to set up a separate 2.4-GHz network with my XB8 Gateway?

I switched from Breezeline to xfinity 2 years ago because they had a better internet deal. Shortly after switching, I noticed my U by Moen shower temperature controller began randomly shutting down. Long story short - Moen told me my controller software was not updating because it required a 2.4-GHz

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Same. Mine is very delayed. Its been ongoing now for a few days. Yesterday was a little less delayed, maybe by (5min or so), but today its the same as 2 days ago. 30+ min delayed.

user_erj91q

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21 hours ago

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Suddenly not receiving Comcast.net email

Friday, 11/28 my Comcast account suddenly stopped receiving email midday. I can send emails successfully from the account, but nothing is coming in. I do not have email Forwarding set up nor do I have any rules. I was receiving messages Friday morning as normal and then it suddenly stopped. I am not

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I'm having the same issue. Can't enroll in health insurance because the two factor authentication codes are too late to work!

user_5rrw7w

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21 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Buffering on hbo max

I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?

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X1

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Done, please check details

user_vylrwh

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21 hours ago

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Deceptive sales practices

I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu

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henripeker Thank you for posting on our Community Forum so we can answer all your questions about your service. We're a team of experts and we will stick with you here until we find the best resolution. Please send a direct message to Xfinity S

XfinityEmilyB

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21 hours ago

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checking my account

want get the detail of my service . Many thanks

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Please describe the nature of your issue in detail right here, but be sure to exclude any personal information.

EG

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21 hours ago

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Escalation team

Need to be contacted by a American supervisor

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Same issues. Emails taking HOURS to come through. This is ridiculous. Can not use my email for any two factor verifications. Absolutely horrible.

user_lwoixj

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21 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Escalation team

Need to be contacted by a American supervisor

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Your Home Network

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ridiculous how long the delays are, can't do my 2factor stuff.

user_hi2wo9

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21 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Unable to connect to wifi...but WiFi booming?!

I went out of town and noticed my Ring cameras were not working. I came home, and none of my devices were connected. My wifi doesn't show up in connections at all. I did everything possible, and still nothing.

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Your Home Network

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checking my account

want get the detail of my service . Many thanks

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Billing

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Please add Metv Toons to South Jersey Comcast. Need my retro cartoons.

tstack

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21 hours ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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Thanks for taking the time to reach out @user_xmyb9i, we sincerely apologize for the experience you've had, especially given how important your service is for work. As someone that works from home, I completely understand your frustration. Let's get

XfinityQuemekia

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21 hours ago

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Worst service

Our internet is constantly going out they trouble shoot it and still nothing constant outages and “work” being done and they never alert you in advance you just find out the moment it happens. Tech visits are 100 dollars the last tech was like “yup that’s it” the Spilter the last tech that came out

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email

Please take me back to my original email

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Email

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I had yet another service outage today. When I tried to apply for a credit, I received a message that I am not eligible for another credit. I’m still eligible for outages though! When is your company going to provide the service that I am (over)payin

blw321

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21 hours ago

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Daily service outages

There have been daily outages in my neighborhood for the last two weeks while Xfinity “works to enhance the network”. There has been no explanation of what work is being done or when these issues will be resolved. When will I actually be able to use the service I am paying for?

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Experiencing the same issues. Email account is set up directly on a browser (not an email client). Delays are a minimum of 45 minutes. Brutal.

user_zn2o5i

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21 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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user_6i8lgo Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have with your Xfinity service. Let's review your billing together and see where this drop relocation charge of $107 originate

XfinityEmilyB

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22 hours ago

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Drop Relocation Survey

Hi, I live in a condo association where our cable is included in our association fee. I spent four hours on the phone. I called three times yesterday. Each time I was promised this charges would be removed. It is $107 for drop relocation fee. I don't even know what that is. Every time after my phone

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Drop Relocation Survey

Hi, I live in a condo association where our cable is included in our association fee. I spent four hours on the phone. I called three times yesterday. Each time I was promised this charges would be removed. It is $107 for drop relocation fee. I don't even know what that is. Every time after my phone

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Billing

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