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Requests to return equipment I’m using at my new home
I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple cu
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Customer Service
I just sent over the Direct Message
Terminate my Inter service
Hi I need to terminated my internet service July 7th. But the app did not gave me an option to stop the service. My account number is [Edited: "Personal Information"]
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Thank you for your response and for the kind words. I apologize if my request wasn't clear. I am not requesting a paid-in-full letter or disputing the balance. The account has already been paid in full, and my credit report correctly reflects a $0 ba
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
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user_di7mto - Hello, and thank you for choosing Xfinity and taking the time to join us here on the forums. First, congratulations on the new addition to your family—that’s such an exciting milestone! I also hope your move went as smoothly
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]
Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T
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Customer Service
Hello, I'm hoping someone from the Xfinity team can help me with a goodwill request regarding a paid collection account. In April 2023, a final balance of approximately $50 on my former Xfinity account was inadvertently overlooked and was sent to Cre
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
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need help I keep getting these messages
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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How can i fix this i keep getting messages
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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accessing my streaming services
I pay for Hulu, Apple, netflix, etc. How do I activate?
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Xfinity Stream Website
Hello, @user_iiq0l0 thank you for taking time to reach out over Xfinity Forums. I've worked with customers who have let me know that taking their ID with them to Xfinity Store has been helpful when not able to get the Xfinity Mobile port pin generate
SECURITY PIN
I was planning on transferring my service but waited til the service was disconnected. Now I need a security PIN or TRANSFER PIN without getting it text tome since I can’t receive texts. [Edited:all caps]
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Thank you for reaching out to our team. I am sorry to hear that you are having issues accessing your bill. Are you attempting to access that bill from the Xfinity app or at the Xfinity.com/myaccount site?
Access Bill for Home Phone and Internet [Edited]
I'm unable to access the bill for my home phone service ([Edited: "Personal Information"]) and my internet service. [Title Edited: "Personal Information"]
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@user_qgbfrx Thanks for posting, Since it’s isolated to just the PS5 and has been ongoing for several days, that usually points to either a device-specific setting or how it’s interacting with the network rather than a full service issue
Ps5 Connectivity issues
I have multiple gaming consoles hooked up to the wifi right now, but one is refusing to connect, I have checked if it’s pause(it’s not) I have did everything to try to fix it and it’s been 9 days.
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Hello, @user_d4u02k! Thank you for creating a post regarding your service concerns. How did the tech visit go? Do you still need our assistance in any way? Our team would love to help address any questions you may have about your account, service(s),
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Wolfe2
Hello good afternoon I spent over 4 1/2 hours on the phone this morning with someone that is fine. I have an appointment tomorrow. The problem I have is my Internet. I told them there was no problem with that and now my Internet is not even showing up so that I can put in my password. It is Wolfe2 i
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