Xfinity Stream App Stuck Loading on Samsung Frame

Same here, it seems I have to reinstall the app every time I want to watch TV!

I’m having the same problem. It loads for a couple of days, then stops loading. Reinstall fixes for a few days. My Samsung tv is on the older side; is this happening on newer ones?

@ToyMatinee​Im having the same issues, but on a LG tv.

While there might be no official notification of any updates, I don’t trust Xfinity to quietly push out updates without fully testing them. It happened before…

@XfinityAmandaB​ if this is a “connection” issue, please explain why only Xfinity Stream is affected.

Thanks!

P.S. The Xfinity service rep who was onsite earlier this week said Xfinity Stream is  “… a little quirky/shaky, and not always stable…”.

@ToyMatinee​ Something on their server could have changed. This is not the first time I've had this problem and it always gets "fixed" at their end.

Hey there user_eb4479 👋 I'm glad to hear you got Xfinity Stream up and running again, but just wanted to check in to make sure everything was still good. Please let us know if you're still experiencing any kind of issues!

@XfinitySeth​ we desperately need help. Tech support has not been good at all.  

Hello, @user_p2xiha thank you for following up. I'm not sure if you had seen my great coworker Kassie's message on one of your previous replies. I'd like to investigate further, as I'm not finding an open engineer tickets for the Xfinity Stream. 

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_eb4479​ I had to reinstall again on both TV's.Ugh

Just deleting and reinstalling the app every time I turn the TV on, ridiculous!

I am sorry to hear about your streaming @user_nvsgyb What device are you using to stream the app?

@XfinityDena​ In my case it is my Samsung TV every time I turn it off and back on, and occasionally on my iPad.  

@XfinityBillie​ Read ALL of the various posts regarding this issue. A one time uninstall and reinstall process is one thing and can be considered a "technical glitch" or a "timing issue". But to do this on a continuing basis on various tv manufacturers points NOT to a device or household issue. Instead it points to an APP and/or software issue. And this is Comcast/Infinity's issue to fix and resolve.

Same issue. Going to cancel xfinity and go back to YouTubeTV. Support is nonexistent!  The app is terrible

Same issue. Samsung and LG. Got the LG to start working a couple days ago. I have no idea how or why. Still nothing w Samsung. Tried everything they recommended. All other apps are just fine. Have been thinking of dropping Xfinity tv anyway. This could be the nail on the coffin. 

Hi there @user_gd00hd! I am happy to hear that you were able to get the LG TV working and am happy to further help with the Samsung TV. Are you also seeing the 3 dots when trying to load the app and never make it to see any shows or movies? Did you restart your TV after you uninstalled the Xfinity Stream app, before you reinstalled it? That clears out any old cookies or temporary data from the app. 

Hello Sblackmore! Thanks for sharing the trouble that you are having with the Xfinity stream app on the samsung TV as well. I'm sorry for the interruption, I know how annoying it can become when you have to keep reinstalling an app, and it only works correctly a few times. Are you seeing an error code like some other people have described or only the loading dots? What is your TV model number? 

Hi Paula

My model number is Samsung QN77S90. I have not seen that error code yet. It has either frozen with the dots moving or it just freezes on that loading screen and the dots do not move. The only remedy I have found that works is to reload the app. Turning the TV off and on does not help. Thanks 

Have you checked for any updates on your TV?

Yes - tv firmware is on current version and no other updates are available 

You have tried signing out and back into your app?

@user_h1kopk​ It's a typical Comcast/Xfinity "improvement" that was not fully (properly) tested before being pushed out. Then they refuse/fail to accept responsibility, and will be slow to react. In the end the issue will be quietly corrected, and Xfinity will act as if nothing was wrong.

Me too.....having the exact same problem.....thought it was Samsung seems to be Xfinity....waiting for my fifth reset....

Same thing here on Samsung… not on my Visio with Roku.  Deleted and re-installed twice on my Samsung works once and then back to deadly embrace.   Think this is a cache problem on the actual Xfinity app.  Don’t  think the Xfinity app ever gracefully closes and therefore continues to cache as long as the tv/monitor is actually powered on.  Even on TV power off the cache in the app doesn’t clear.  Works fine on my IPad or in a regular browser but, I’m paying for the app to work on my TVS!    We are also providing you with free UI testing!!  FIX THE [Edited: "Language"] APP!

Samsung UN43DU7200BXZA

Connected to network confirmed

Current software confirmed: T-KSU2EDAKUC-1310.1

Delete app, reinstall = works for that login only.

Subsequent attempts to use the app result in a bright purple screen with the white xfinity stream logo ... and . 3 .. . randomly flashing dots below it.

I am disappointed, as your app compatibility was a factor in selecting that tv.  

The app and TV did work together for at least the past 4 months.

I hope you fixit so I can eliminate the roku loop i will be using if I want to watch xfinity content.

I am having the same exact issue also. Looking for a solutions. 

Greetings, @user_7w2l6k! Thank you for taking a moment out of your busy day to leave a post on our community forum about this Xfinity Stream app isssue. We are here for your support.

It sounds like that update process may not have been completed correctly. Under normal circumstances, you would have received a text message after two hours asking if the issue was resolved by the account update. Then, when you reply to that message and say the update did not have any impact, it would have created an escalation with our advanced support team. If you never got the follow-up text, they may have just assumed the update resolved everything.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_gp2ni7 Thanks for making us aware you're also having this same problem with the app. I would be more than happy to help find a solution to this with you. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?