Visitor
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2 Messages
Trade in lost by XFINITY and won’t credit account
I sent in 2 IPhone trade ins for the free iPhone 17 pro promotion. Both lines stated the upgrade was complete but only one credited. Started this ordeal on October 14th and it’s now March 6th. Xfinity just recently changed their answers to me that they never received it and is now past the claim window for USPS which they required me to send through. What’s next in my process?
XfinityJanelle
Official Employee
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2.1K Messages
1 month ago
Hey @user_juklmg , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile trade. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_juklmg
Visitor
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2 Messages
29 days ago
My trade in issue has been resolved. Thank You to the Xfinity forum support team.
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