Charging my card for 6 months now after I ended Service [Edited]

If you care so much about being helpful then call me right now. 

As a Community Forums team, we do keep conversations on the platform you reached out on for documentation purposes but assure you that our team can help with your concerns regarding being charged after you cancelled service @user_e1ejvv. Our team has handled similar situations and is on your side. Are you able to send us a Direct Message with your first and last name along with the service address on the account so we can review your account further and better assist with your refund concerns?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further and assisting with getting this resolved. 

That is definitely strange that it's not letting you create a message @user_e1ejvv.  Have you tried an alternate web browser or clearing cache and cookies? Are you able to select the pencil-and-paper icon for a new message? 

We understand your frustrations @user_e1ejvv and assure you that this is not how we want any of our valuable customers to feel. We definitely want to connect with you so that we can help resolve your issues with still being charged however, this does require us to collect some private information that we are not allowed to collect publicly for security purposes. Our team takes your concerns very seriously and wants to get this taken care of. We're happy to help provide additional guidance on how to send us a message so we can better assist. Are you currently logged in to our community forums? Are you able to access the direct message (pencil and paper) icon?