Xfinity Stream Stopped working on Apple TV

Xfinity Stream app used to work on Apple TV but now it crashes on two Apple TVs immediately after signing in. Works fine on iPhone and iPad. I tried deleted and reloading the app and restarting the Apple TV. I heard I need an account refresh. Is that so?

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user_r85iyk

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2 Messages

25 days ago

I'm having the spinning wheel when I try and go to live TV or any other streaming show - same equipment, did the log out, restarted equipment, then deleted and reinstalled the app - logged back in - spinning wheel again. Restarted my modem - same issue - but streaming is fine on my iOS phone, iPadOS iPad and my laptop - in the same home, connected to the same wifi.

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user_1mo19v

Visitor

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1 Message

Same here- app works on iPad but on one TV won’t load. Uninstalled and reinstalled the app and still just get the 3 dots.

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25 days ago

0

XfinityDuron

Official Employee

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656 Messages

Hello @user_1mo19v are you still having your issues with your Xfinity app via TV?

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22 days ago

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user_r85iyk

Visitor

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2 Messages

25 days ago

I'm having the same issue - 60614 - did all steps outlined + modem restart. Works fine on all other Mac devices.

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XfinityBenny

Official Employee

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1.5K Messages

@user_r85iyk Thanks for adding to the thread. Is that number an error code that displays on your Apple TV?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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XfinityShawn

Official Employee

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2.3K Messages

23 days ago

user_uhyfsu Are you running into a specific error code or message when trying to use the app on Apple TV?

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user_uhyfsu

Visitor

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3 Messages

I am not getting an error code. I just get the Xfinity logo and it crashes on both Apple TVs.

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22 days ago

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XfinityEricB

Official Employee

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3.2K Messages

user_uhyfsu Not sure if an account refresh would help given it's working on other apple device, but never hurts to try. We have a few other steps that may help as well. Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 days ago

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user_uhyfsu

Visitor

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3 Messages

21 days ago

Ha! The Xfinity tech came out to fix it. He reset the apple tv to factory settings and it communicated properly with the Xfinity app.

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XfinityEricB

Official Employee

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3.2K Messages

user_uhyfsu Happy to hear our tech was able to assist you with the issue on the TV's. Please let us know if you run into any other issues we can assist you with at anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

0

Xfinity Stream App

user_uhyfsu

Xfinity Stream Stopped working on Apple TV

user_r85iyk

user_1mo19v

XfinityDuron

user_r85iyk

XfinityBenny

XfinityShawn

user_uhyfsu

XfinityEricB

user_uhyfsu

XfinityEricB

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