We value you as a customer...what does that really mean cause I obviously missed something in the translation...there is no way

Somehow someone hacked my account and all [Edited: "Profanity"] broke loose and I lost the connection to my storm ready anyway I was told to trade my modem in for an upgraded one and same for the storm ready now I can't get back online with my storm ready...I've switched out my  modem at least twice and same for my storm ready I have attempted to get it to re connect but no luck using the in app application.1have texted with the bots till I cant see straight and pretty much the humans I've talked with as they have told me a few times that they fixed it on their side but it's not fixed in my app...they finally sent out a tech who told me there was nothing he could do and charged me $100 for it as for the tech support 1 out of 10 told me they fixed it on their end with the tools they have but not so most of the time they just tell me to call the 1 800 xinity which is a one way trip back to the bots...I've been a customer for a few years now and I have to say the customer support they had a while back was pretty good and they got things done but this new customer support is for the birds...I see it as they really dont [Edited: "Profanity"] about their customers so I guess the best way to make it better is to find some other company who still [Edited: "Profanity"] about their customers because it's to much of a headache trying to get back online and I sure as well am not going to pay for service I cant get...so they can take their lies about we value you as a customer [Edited: "Language"]!!!