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While I appreciate the fact that local stations own the programming of their viewing lineup, I believe Comcast continues to be responsible for their customers’ satisfaction. There are multiple examples of channels duplicating programming that Comcas

COZI TV

Please return COZI TV to the Comcast lineup in Indianapolis. I miss the shows offered on this channel (Frasier, Columbo, etc.). When the channel was removed, its replacement was another channel that duplicates not only the lineup, but the specific episode with at least one additional channel. To cla

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new cable box

Just got the latest X1 cable box, which works fine but there doesn't seem to be a time or channel display on the box. Is that correct?

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@agondim You already did and everything is good / normal. The symbol rate for channel #1 is different because it is a smaller channel bandwidth-wise than are the other 4. It is one-quarter of the size of the others. 

 replied 

4 years ago

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72003001-eRouter is administratively disabled

My connection drops a lot of times a day. This is really a problem as I work from home and my kids are on KVA. Two days of Event logs. I format the text to be simple to view the problems. 2021/9/1 10:08:11 Informational : DHCPv4[21049]: 72001001-DHCPv4 Provision - Completed 2021/9/1 10:08:03 Informa

Question

have the same problem along with channel 162. Do you just have the 1 channel out or more. Currently on the phone with comcast for 1/2 hour so far. How did they they fix this the first time for you.

 commented 

1 year ago

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Single Channel 195 Movies! Network outage AGAIN

This is the second week in a row my Channel 195 which is the Movies! network channel is displaying color bars and a message 'Sutro DR Master Control' instead of programming. I spent hours online and on the phone LAST weekend resolving this and now it's happening AGAIN! Not only has this NOT been fix

Question

I cannot be the only one seeing this. If anyone else is seeing Outlaw letterboxed, can you please post a reply here with your general location, device type etc.? I'm seeing this on an ONN Roku TV that's about two years old. I do think, however, that

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Outlaw channel is suddenly letterboxed?

As of today Outlaw channel is letterboxed. Never was before as far back as I have been able to receive it. Anyone else seeing it? Yes, I realize there are lower numbered channels that deliver SD and may be letterboxed, but this is the highest channel Outlaw is available on in my area. What gives? Ye

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It's back!!! channel 1440

 commented 

5 years ago

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SUNDANCE???

Wake up this morning to find no Sundance channel???????? Watched it last night. So no Law and Order?????????????????????????? It was in the channel line-up that I just changed my plan to. I see this as a breach of contract. I'll have to go to my local Xfinity store to discuss this because calling cu

Question

Hello, @pharamn! Thank you for leaving a comment on another post, regarding your channel change concerns. We've converted your somewhat different concern into its own post in order to properly address every question you may have. We regularly review

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Channel Line-Up Changes

Why has my channel lineup changed in Townsend,MA? I assume there will be a price change also.. We were happy with what we had. Now can’t get several Channels like (INSP).What is going on? I may call and just cancel. Paying too much already! Not interested in calling and getting nowhere to lower pric

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In Chicago, Fox Sports 2 is only available in Preferred, and the FS2-HD channel is only available if you have an X1 receiver. I can watch the FS2-SD channel on my Tivo but not the HD channel. Have you tried to watch the FS2-SD channel?

 commented 

5 years ago

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fox sports 2

what in the world is comcasts probem with fox sports2 ?? i have preffered package and should be getting it, but i don't and nobody after numerous calls and a lot of wasted time on the phone can give me a satisfying answer. now it almost looks like i could or should have gotten it all those past year

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Subscription channels

For about a week, I have been unable to access many channels on the Xfinity Stream app. It tells me I need a subscription, although I have not changed my plan. I have tried speaking with an agent, who said it was a server issue and would be resolved within a few hours. That was several days ago and

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@XfinityGabriel​ the app is gone.  I used it to search for kids shows and movies and was able to change the channel from my phone.  The stream app has a search function but will not change the channel on the TV.

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Xfinity TV Remote App going away

I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini

Question

Thank you for letting us know, @user_vwq8c9. Let's go ahead and try removing and then reinstalling the ESPN app on your Roku device to see if it helps. Can you please try these steps:Press the Home button on the Roku remoteMove to the right and highl

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xfinity won't authorize streaming of espn/tcm through roku

I have an xfinity subscription with sports and entertainment package. In the past two weeks, Xfinity refuses to authorize streaming on ESPN and TCM through my Roku. I get the 'please authorize this channel' message, go to the website and enter the code...but then when it asks me to pick my televisio

Question

Same issues, but only for CBS. Channel 802 (New York), channel 903 (Philadelphia).  This also goes for these channel recordings on DVR.  Is CBS purposely degrading their signal at prime time so people will be steered toward a subscription

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Pixelation and freezing every evening on multiple channels

Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until arou

Question

@billmich88888​ I don't see this as catering to a dementia segment of the population. When there are dozens (hundreds?) of channels available and the channel up/down button makes you scroll through all of them all the time. It pretty much mak

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Can Xfinity remote "Channel Up/Down" button be programmed to only scroll "free to me" channels?

My elderly father, can't use the the channel guide and only uses the channel up/down to navigate. When changing channels this way it includes all the channels that we are not subscribed to. This is a very unusable experience. I've seen other posters also asking this question earlier and there wasn't

Question

Hey there, @user_lfl. I can't speak for each region's marketing teams and when they roll out their promotions as our divisions differ based on local competition, sales targets, etc, but I can definitely go over options available to me with you to see

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Changing from current plan to less services costs the same?

I had a two year plan that expired last year but was given something of a discount ($17) for another year. This included Internet, phone, Ultimate stations and a few add-ons (HBO, SHO, MGM+, Sports +). I've since moved the phone from Xfinity. When I called about this and reducing the packages I have

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Where is play boy channel

 commented 

5 years ago

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Playboy on Demand

Use to be able to find playboy channel on demand under networks where is it now?

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missing channels

cannot see hsn 2 or hsn 3 or other shopping channels. get error message on them.

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