1 Message
Subscription channels
For about a week, I have been unable to access many channels on the Xfinity Stream app. It tells me I need a subscription, although I have not changed my plan. I have tried speaking with an agent, who said it was a server issue and would be resolved within a few hours. That was several days ago and nothing has changed. I have also tried sending a refresh signal with no luck. I am still unable to stream many channels including Bravo and History.
Official Solution
XfinityBillie
Official Employee
•
2.6K Messages
11 months ago
@user_4gvkg0 Thank you for taking the time to work with us via DM. I'm thrilled that we were able to resolve this concern with a simple refresh and you can now enjoy all of your programming.
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XfinityKatie
Official Employee
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744 Messages
11 months ago
Hello @user_4gvkg0 thank you for taking the time to make this post so that our team can help you with these channels! We definitley want to ensure that you have full access to everything you need. I can see that you did send our team a direct message. In the future, please avoid sending a direct message to our team before being asked to help adhere to our community guidelines. We will go ahead reply to your message there for further assistance.
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user_441a35
3 Messages
11 months ago
I thought this issue was resolved a month ago. Nope.. what’s the purpose of a DVR if you can’t view your recordings? I was told a new DVR was needed. After a lot of time on the phone (for weeks and a service call), still doesn’t work. I keep getting error code, picture freezes, volume only or vice a versa. Does the exact same thing with On Demand.. Get it together Xfinity. You are going to loose so many customers. I will recommend canceling Xfinity and go with another provider. I will get Hulu and watch everything the next day..
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