4 Messages
Changing from current plan to less services costs the same?
I had a two year plan that expired last year but was given something of a discount ($17) for another year. This included Internet, phone, Ultimate stations and a few add-ons (HBO, SHO, MGM+, Sports +). I've since moved the phone from Xfinity. When I called about this and reducing the packages I have (senior, fixed income - need to cut back), what I was quoted for less service was almost exactly the same - close to $300. The agent suggested I not change anything but call back the second week of the month as that is when new promotions are introduced. ?? Ok... Waiting for that. I've been a customer for more than 30 years. There was a time when there was a chance of negotiating pricing and that clearly is no longer the case for your loyal customers. Is it true that promotions are made available the second week of the month? And, if so, will it really make a difference if I know my Internet speed down and only include Basic cable (10+)?
XfinityBradM
Official Employee
•
915 Messages
1 year ago
Hey there, @user_lfl. I can't speak for each region's marketing teams and when they roll out their promotions as our divisions differ based on local competition, sales targets, etc, but I can definitely go over options available to me with you to see what we can do to get your services within your budget. Great options to reduce monthly rates is to look at the equipment you're renting as all of our services can support customer-owned equipment. There are multiple 3rd party equipment options that support the Xfinity Stream app to view your entire channel lineup from inside the home along with using our Recommend Devices tool to find a modem to replace the Xfinity Wireless Gateway rental. You will lose some of the features associated with using our equipment, but by replacing multiple devices you can see some pretty hefty savings add up.
If you could please send me a DM with your first and last name along with your full-service address, we can get started on looking at specific options for your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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