Single Channel 195 Movies! Network outage AGAIN

Oh, boy! ANOTHER badge! What is this, the Cub Scouts?!

169 made a mistake not 162.

A new badge, WHAT THE HELL, a new badge don't fix my TV

Yeah, I've never been AWAKE when it goes off, but it's been gone in the morning, Saturday BOTH times. See below. Just checked 180 and it's gone as well! Will post again after tomorrow if it's REALLY fixed. I think maybe they're doing this to MAKE people change out their old boxes...I just NEVER trust them-they lie all the time!

Already got new boxes, so at least for us that's not the problem. 

@JackH_51​ They are all back on mine as well. They are still coming tomorrow to change out my boxes. We'll see...I still think they're doing it themselves...they need us all to be using the NEW boxes sooner than later. They tell you they're updating your boxes (EVERY NIGHT?) but you know they're DOWNLOADING what and when you've been watching and for how long (and God knows what else)...

So...the guy came and changed my gateway but the boxes were OK as is. The problem with the disappearing channels? That's NOT a hardware problem that can be addressed at your home. It is a bad or unusable signal being received by Comcast from THEIR provider (Sutro Tower DR Master Control), so they've been lying or grasping at straws regarding their grasp of the problem on the phone AND online with Xfinity Assistant. Are they working on fixing it? This technician said they were working on it but it doesn't seem to be a TOP priority (MY opinion not his). He DID tell me that he had two other people he has called on in the past week who were missing other channels than the three of us (but also from Sutro Tower DR Master Control group) and that they went off on Saturday morning and came back sometime over the weekend...that's all I know.

This has been an ONGOING issue to which there is apparently NO REAL SOLUTION. I spent 2 days over 2 weekends only to find this out! You say to 'please let us know by sending a direct message'! HOW and TO WHOM? I have been dealing with the TOTALLY USELESS LIARS that Xfinity Assistant connects you to in Live Chat, the automated responses of Xfinity Assistant are even MORE USELESS and irritating. If they aren't one of the VERY FEW subjects they address you get caught in a loop of the bots trying to make you force your problem into one of their questions!!! The tech who came to change my boxes (which did NOT need changing after all) confirmed what I ALREADY thought about the 'disappearing channel problem' which is the redundant answer you are giving me now! At least I got my Gateway updated, but the end result DOES NOT come close to fixing the problem I first contacted Xfinity about. As I said, there is apparently NO REAL or SATIFYING SOLUTION. So WHY would I mark this 'ACCEPTED ANSWER'? I've been led around by the nose (FOR YEARS) and am STILL being led around by the nose and am really, seriously investigating other options than THIS MESS. My signal has been WEAK for over 4 years. My apartment is 11 feet from the pole. It is STILL weak, although SUPPOSEDLY someone is coming to address it this week, but I WON'T KNOW as I won't be home...This is the SERVICE you have been providing and continue to provide with absolutely NO satisfaction in the long run.