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Help understanding effect of tagging items as SPAM

Over the last few weeks the SPAM volume on my main comcast.net account has dramatically gone up 10x the usual amount. Apparently I am suddenly astoundingly lucky and winning gift cards, coffee makers, power tools and various other prizes :)  I understand that this is likely that I used the ema

Question

 • Email

21

2

0

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

 • Xfinity Stream App

747

49

Accepted Solution

Paramount in Channel Lineup But……..

I continue to get a message that I need to subscribe to ParamountHD Channel 755. It is in my lineup of channels.  I have tried the 20 minute or more restart and the quick restart (sorry do not remember correct terms).  I still cannot get anything to play.  Now all i get if the the 3

Question

 • Channels and Programming

41

2

0

Roku stream app- audio settings?

Is there a way to adjust audio settings on the Roku Stream app? I am having issues with audio lagging only on the Xfinity Stream app. I have tried to adjust some audio settings on my TV and on the Roku itself, but the issue persists with the Stream app and I can't find any way to access audio settin

Question

 • Xfinity Stream App

92

2

0

Email startip

I can not progress past the 75% startup position for setting up my email

Question

 • Email

12

1

0

assistance

please help us activate my wifes new iPhone 14.

Question

 • Xfinity Mobile

15

1

0

Gigabit X2

Hello, I was trying to inquire if Gigabit X2 was available at 2 locations of mine.  I called and the rep had no idea what I was talking about.  Any help in this matter would be greatly appreciated. 

Question

 • Customer Service

451

1

0

Remote running slow and system freeze

Remote runs slow (5 sec). System freezes and or no sound. Doesn't seem to matter what app is used Netflix, Amazon or free TV through xfinity home screen. New batteries, reset system and the system says had good internet speed. What do I do now?

Question

 • Xfinity Stream App

5

0

0

Outage

I have had no service all day with no time of resolve. I need to work

Question

 • Your Home Network

25

3

0

Accepted Solution

Official Solution

Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Question

 • Customer Service

6.8K

77

Closed captions keep turning off

My wife is deaf so closed captioning is vital for us. Since we got a new box, the closed captioning will turn itself off when live tv/demand is paused for a few minutes or when we switch from live to demand and vice-versa. We've turned it on with the down arrow options and the settings options. Neit

Question

 • Accessibility

168

5

Streaming app audio problem

We have a problem with the audio on the streaming app. Only the Xfinity stream app is having issues on our Roku. Sudden volume changes to extreme highs and lows. There are times video and audio are out of sync as well. The only thing that temporarily fixes it is to back out of the app and then start

Question

 • Xfinity Stream App

86

6

0

Xfinity Chat asking for social security number---fraud

This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!

Question

 • Customer Service

1.2K

12

0

Xfinity Just Keeps Lying

I recently moved my service to a new address and have had to contact customer service 3 times in the last month. I couldn't find my unit on their website so I called them up to cancel so I could go with another provider. They attempt to keep me by telling me they actually found my address and I w

Question

 • Billing

33

2

0

Xfinity Stream stopped working on Roku. Only a handful of channels available.

Live channels that we frequently watch do not show up. Only a few channels are there. Checked filters. Tried search function. Rebooted Roku. Tried different Roku TV. Same results.

Question

 • Xfinity Stream App

34

2

0

Cable wire blocking driveway

The cable wire is sagging and blocking 2 driveways. We are unable to leave for work and customer service says it’ll be several days to come and fix. This needs to be fixed immediately.

Question

 • Customer Service

20

3

0

Get an iPhone 14 on us! - Promotion Monthly Credits

Hi Everyone, I'm having an issue here with Customer Service not finding my promotion on an order from September/October. I'm referring to the one provided to select accounts through Xfinity Rewards that provided a discount of $829 through 24 monthly payments. This is clear as day on the Order id

Question

 • Xfinity Mobile

41

7

0

Accepted Solution

XG1v4 TV Box Question

Can someone tell me what the USB port on the back of the XG1v4 tv box is used for?

Question

 • X1

21

1

0

packetloss and dropped connections all day everyday for the last week

I'm in rockford, IL, I've had 2 tech visits that replaced a lot of the stuff outside my house after describing the problem I was having to them. Nothing fixed the issue of being unable to play any games or stream without packetloss and my stream constantly restarting atleast 5+ times an hour - that

Question

 • Your Home Network

10

0

0

Xfinity mobile 5G does work

Every time the network goes from LTE to 5G, I always experience disturbances in communication. Disturbances like: If I’m on call , the call may drop or I won’t hear the person on the others side; or if I’m using the internet, it will slow down completely or no network appears on the screen. Over the

Question

 • Xfinity Mobile

21

2

0

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