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Customer service is horrible.. The people in charge are running this company into the ground.

It is with great disappointment that I have to write this letter. I have been a Comcast subscriber since it was Rogers Cable system and now Xfinity. I have been paying for Comcast for 20+ years and today was the straw that broke the camels back. Last month I received an email saying Xfinity is raisi

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39

1

Unable to Access Comcast Email Accounts using Outlook 365

This problem just started for me on 12/28/23. Outlook 365 keeps asking for server authentication and password information in order to log in and access the account.  However, when using Outlook 365 I can send outbound emails from Comcast Email accounts.  I have referred to all the Xfinity

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1.7K

22

Similar problem

Was not sure of Xfinity as a provider before, now I'm definitely NOT going to add my personal household to Xfinity service. My dad recently moved near me. Already signed up andaporived for ACP program at previous address.  Spent over an hour on the phone with Xfinity custom per service getting

Question

8

1

Smart Resume Timing issue

I am starting a new problem since you quit responding to the one I started in April with no resolution yet and the problem is getting worse. No in addition the commercial breaks being off by about 30 to 45 seconds now the shows are being cut off about 30 to 45 seconds early. This is becoming a real

Question

23

2

Port forwarding not working

Hi, I am trying to do a few port forwarding for my NAS and I am not able to proceed. When I log onto the Xfi app, I can see all the devices on the network except for my NAS. I saw it must be on Ipv4 instead of Ipv6, which I did. I still can't see it in the options to choose from.

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13

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phone not connected to network

Over the past several weeks I try to make a call and get the same message "Your phone is not registered on a network so yo can only make emergency calls". I have to restart my phone each time this happens. The bigger problem is if someone is trying to call or message me and I'm unaware the problem

Question

61

2

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Fake Promise

I chat with the customer agent on Feb 25 about my internet service monthly fee which raise from $50 to $89. After discussion, the agent got the approval that I can have same charge $50 per month with same plan starting from the coming bill. However, I checked my billing account today. It's same $89,

Question

15

2

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Comcast is Currently Unavailable

I am unable to receive e-mails on my iPhone. This started before the IOS update.  It's an apple 12ProMax and I have never had this issue before. I deleted comcast mail. Changed my Xfinity password and reloaded mail. Now I just get comcast is currently unavailable. I can send e-mails without de

Question

799

12

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New internet service and Primary Role...

Good morning. I got internet installed and the Primary Role user must have been made up at the time of install.  I don't know the password.  I am listed as Manager but need to be raised up to the Primary Role so I can create a new user.  Thank you.

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7

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Official Solution

Closed

change user name

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

Question

285

3

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Comcast website [Edited]

Title says it all. The worst experience; even some third world websites run better than these [Edited: "Inflammatory"]. [Edited: "Inflammatory"]Please give me a generic auto reply so I know someone read this. lol

Question

14

1

Constant outages

I’m a new customer, and the internet has already been down several times, for hours at a time. Does this happen frequently? I do online learning and can’t lose service (professors do not care and will fail you on an exam if the internet goes out). I’m ready to switch providers and it’s been less tha

Question

44

4

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Closed

High uncorrectable errors in Motorola MB8611

Hi, I've had two techs out to my house recently because I rarely (if ever) get close to the speed I'm supposed to. The first tech said there's a signal issue outside my home and he would call for a bucket truck to work on the line, but one never showed. I contacted support again who sent another te

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27

3

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Old emails keep repopulating

I delete old emails but they keep coming back. I'm talking old emails from2011. How do I get rid of them?

Question

17

2

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Official Solution

Closed

Insights community

I'm trying to log into the insights community. It's not let me

Question

45

4

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Official Solution

Update email address for Community Forum account

I do not use my comcast.net email address. I would like to update my Community Forum account to use an alternate email address.  When I open the Profile settings, the email address field is grayed out and does not let me change it.  

Question

152

5

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Internet Installation/Extender

I cannot even believe how I have been treated as a new customer! If I can find a different service at my house, I am returning this!  When I signed up, no where on the site did it say you have to have previously had cable in your home, which I did not.  Then when I called to set up the in

Question

5

0

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Xfinity Stream

Periodically will not play “All channels”

Question

17

1

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Xfinity prepaid internet

Trying to change my debit card info to pay my bill

Question

212

2

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Why Do You Not Allow Existing Fox Nation Subscribers to Log Into Their Account

I was surprised to see that the only way I am allowed access to my Fox Nation account is if I subscribe through your service. Fox Nation allows veterans to get access to their app for free for one year, however, that is not an option with Xfinity. I served in the armed forces for 22 years and feel

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9

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