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Auto-connecting to xfinity mobile hotspots
My IPhone 8, iOS 16.7.11, with Xfinity mobile cellular service, will not auto-connect to any available xfinity mobile hotspot, generally. Instead, when the hotspot is selected, it presents a dialog for username and password. The username is pre-filled ("anonymous" something something) but the passwo
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Network
Watch Button
Xfinity Stream / Live TV / Favorite Channels. Clicking on a program opens the details, clicking on the Watch button and nothing happens. No blinking dots, no twirling thing, the url in the top lined doesn't change. It's like the button isn't a clickable link any more. Mouse click or touch screen hav
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Xfinity Stream Website
Direct Message
How can I direct message an agent? I would like to speak to someone about my issues
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Your Home Network
MoCA
I have some cable inlets in my bedrooms, and I'd like to use one to connect my PC to Ethernet instead of wireless, but I don't want cables running from room to room. So, I bought a MoCA adapter and filter. https://a.co/d/1rGmnia and https://a.co/d/0JI6Hfb . My main cable inlet is in the living room.
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Your Home Network
Can’t Access New Internet Plan
Returned Comcast Modem to replace it with a purchased Cable Modem Router. Xfinity rep changed my plan to account for this while adding a code for me living in the same place for the next six years. My auto payment method was deactivated. They said I had to re-add my payment method. Went to add a pay
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Customer Service
I Can't Talk To A Live Person
want to talk to a real person bec this automated response isn't resolving my issue. I have been overcharge on my account and I want to know why and get my money back. This is the third month is has happened ! lf anyone knows how to get in contact to resolve this please HELP ! If I can't I'll just ha
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Customer Service
Low hanging wire behind house where kids play - safety problem
I have put in 5 tickets to have a low hanging xfinity cable raised behind my house where my kids play in Charlottesville, VA. The cable is 4 to 5 feet off the ground. Each time, the ticket gets closed without anyone coming or they come and say no one is home. I have escalated the tickets and called
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Customer Service
Need tech sup
For a few months my internet cuts out a few times an hour starts usually about 7 pm and continues cutting on and off all night. I have my own router. I have done hundreds of restarts and nothing cures it.
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Your Home Network
Billing information
Hello, I would like to know how much I owe on my Comcast account and when it is due.
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Billing
Canceling internet service while abroad
I've recently moved out of the United States and my roommate is finishing our lease at the end of the month so I couldn't immediately cancel our service. Now I realized I need to call and cancel but I can't do it from abroad. Is there any way I can cancel without calling? I also am not receiving man
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Customer Service
Why was remote app discontinued???
I agree with so many others here. The remote app was extremely useful. Both if I am at home and away and needed to do something with the tv for my mom. Why was this very useful feature discontinued? Are you going to come up with a suitable replacement? With the same features?
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Xfinity App
2 Iphone 16's never delivered - and its been 3 weeks since ordered
First, I have been an xfinity/Comcast cable customer for over 25 years. I took the chance to try their mobile system and my wife and I got 2 new phones. Everything worked great. Then I ordered 2 Iphone 16's for my daughters on June 21st. They were supposed to arrive via FedX on June 24th. FedX then
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Devices
Unable to talk to a real person to get support
Hi, I have questions about my bill and the "Xfinity Assistant" is absolutely worthless and I don't want to have to read through articles to try to understand what is going on with my bill. I tried calling the support line but that didn't help either. I want to talk to a real person to get answers ab
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Customer Service
Apple Watch reward
Hello, Xfinity online agent offered me a reward for staying a loyal customer for 9 years . The reward was $300 off an Apple Watch. I was told that it's completely free and that I do not have to pay anything. I repeatedly asked the agent if there will be any additional cost in my bill. I was told tha
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Devices
How to chat with a live agent
This is so frustrating. I need to chat with a live agent but literally there is NO way to get ahold of them
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Customer Service
Unable to Retrieve Recordings o xfinity stream
Ive read lots of peope have this problem
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Xfinity Stream Website
Switching from overhead to underground
Overhead lines pass over driveway and are to low for NEC requirements. So everything is being switched to underground. The conduit that would come from pole to home for the cable, what size is needed? Is it still 1" PVC?
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Customer Service
Internet Issue
After I upgraded my internet plan to the 1Gig, my internet stopped working entirely. Even after I received my new Gateway, it has no connection to the internet. Internet was working good until I upgraded.
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Customer Service