Hello, @user_lxh6d6! Thank you for creating a post with your service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help. We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible.
I see that you've also sent a direct message. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
First, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so please let us know if you notice anything else that can be adjusted on your end. Otherwise, we may have to take a closer look, which we're happy to do :)
EG
Expert
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112.8K Messages
1 month ago
@user_lxh6d6
Please describe your issue here in as much detail as possible, but leave out any personal information.
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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0
XfinitySara
Official Employee
•
2K Messages
1 month ago
Hello, @user_lxh6d6! Thank you for creating a post with your service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help. We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible.
I see that you've also sent a direct message. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
First, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so please let us know if you notice anything else that can be adjusted on your end. Otherwise, we may have to take a closer look, which we're happy to do :)
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