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user_p9zj3m
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Tuesday, July 15th, 2025 5:12 PM

Low hanging wire behind house where kids play - safety problem

I have put in 5 tickets to have a low hanging xfinity cable raised behind my house where my kids play in Charlottesville, VA. The cable is 4 to 5 feet off the ground. Each time, the ticket gets closed without anyone coming or they come and say no one is home. I have escalated the tickets and called nearly everyday. Customer service assures me someone will call me back from the escalation team to address this. It has been nearly 3 months since this started. I am at a loss for what to do. 

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Updated 

16 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

16 hours ago

 

user_p9zj3m I would be reaching out if I were in your shoes too. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_p9zj3m

Visitor

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3 Messages

Completed. I am awaiting your response. 

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16 hours ago

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user_p9zj3m

Visitor

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3 Messages

@XfinityPeterH​ I am in a chat in the direct message with Xfinity Support and now one has responded for the last 15 minutes. 

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16 hours ago

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