Visitor
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2 Messages
Unable to talk to a real person to get support
Hi, I have questions about my bill and the "Xfinity Assistant" is absolutely worthless and I don't want to have to read through articles to try to understand what is going on with my bill. I tried calling the support line but that didn't help either. I want to talk to a real person to get answers about my bill. It should not take this much effort.
XfinityFrank
Official Employee
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1.5K Messages
1 day ago
Hi there, @user_dkx7nf! Thanks for reaching out to us here on the Community Forum. We would be happy to work with you on understanding your bill. What are you seeing that is not clear?
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user_dkx7nf
Visitor
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2 Messages
1 day ago
I moved last week, and my understanding is that I'm being charged a prorated amount for my old place as well as a full amount for the new place. The prorated amount for the old place seems off since it is more than half of the monthly cost even though the service was there for only 11 days of the month. Additionally, I thought the autopay and paperless billing brought the new place to below $50.
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