How to chat with a live agent

This is so frustrating. I need to chat with a live agent but literally there is NO way to get ahold of them

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XfinityThomasD

Official Employee

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1.2K Messages

1 day ago

user_x3ccc5 I'm sorry to hear that you've been having trouble getting assistance. Our team and community are here to help however we can as well. What questions or concerns did you have today?

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user_x3ccc5

Visitor

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2 Messages

I was told I was going to get the installation fee waived , and it's still on my bill

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1 day ago

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XfinityJon

Official Employee

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59 Messages

Hey there user_x3ccc5! I would be happy to assist you with your billing concern. In order for me to review this more carefully and assist you better, I would need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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Customer Service

user_x3ccc5

How to chat with a live agent

XfinityThomasD

user_x3ccc5

XfinityJon

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