Hello, My Xfinity service mysteriously dropped off Monday Morning May 8th. I immediately checked for outages and to see if neighbors were affected, but it appears to be just us. I immediately contacted Xfinity and grabbed the first available appointment, afternoon Friday the 12th, hoping that it w

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. I have talked too representatives about this but it seemed to work when they were in the call. I asked my neighbor about it and they had the same problem.  The modem we have

I was told I apparently have to post here first to even request this removed from my bill (bizarre, I'd think I should be able to do it from the billing itself...) so I'm doing so. I have no need or want for this and having my bill inflated by almost 30 dollars because of it is a bit ridiculous. It'

Hi, Just got a new 4k TV and looking to change out my primary box to a XG1v4. Thanks for the help.

Hello I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service.  I returned the old equipment.   Agents do not seem to have been able to close acco

When are you going to fix the website for Xfinity Mobile? I cannot see any of my information.

We currently have the older legacy cable boxes. We are receiving a msg via email and when trying to go to OnDemand that OnDemand and SVOD packages will no longer be available for us to use as soon as May 31st.  We are being instructed to update our equipment to X1 boxes.  From what I am s

I'm just getting around to adding Xfinity Voice and setting it up with a Netgear C7100V modem-router combo, which was one of the approved modem-router combos on Xfinity's list up until some point in April 2023. I see now as of May 1 that this device is no longer on the list, nor are the other follow

When I select the movie "Where the Crawdads sing", the cartoon movie "Sing" plays instead. Can someone fix this please.  Thank you.

I just received an email stating: "As early as June 6, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) packages." The email refers to the Cable Card serial number in my TIVO, that I'm very happy with.We don't use any Xfinit

Not sure where else to get help for this, so trying here. I called in last week to cancel service and also requested the overhead service line running to my house be removed since it isn't needed. I was routed over from retentions to tech support and while they seemed confused and surprised by th

Xfinity finally came to bury their cable that has been sitting above ground in my yard for years. The machine that was used to bury the cable damaged my sprinkler system to where water gushes out my yard. I have an ECM ticket and over 7 days later, no contact or response from Xfinity on getting any

I'm unable to connect to Chase Bank (www.chase.com) starting this morning using MS Edge or Google Chrome. A similar issue in logged earlier this week from California suggested running a trace route command to identify the problem and I've done that on both applications but have no idea whatsoever w

Why can't I get the April android security update for my pixel 6a phone? The update has been out for weeks now for this phone. When I ask for and update in settings it says none are available, but they have been released for weeks! Who or what is blocking my access to important security updates???

I have internet and stream pix. I don't use the tv portion and I'm being charged for broadcast tv. I would like to cancel the tv portion and upgrade to the next tier of internet.

I ordered and installed a new set box per Xfinity's directions. I can see the old set box on my account page but not on the Return Equipment page. Only the new box is listed there. How do I generate the label I need for UPS to accept my return equipment package?

I have had orange flags in my back yard since last summer. I know that cable was being laid in my neighborhood and I witnessed them working in my neighbors yard a few months ago but they never came to mine. Can I remove these flags? Will cable be laid in my yard?

Been trying to get an install at our new home. Gone through all the steps and have heard nothing back.  It's a new construction home in an old neighborhood and all the people around us have service.  Help us!!

***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww

I was just looking through my upcoming scheduled recordings on my dvr and noticed a few programs that have red dots with “recording conflict” listed next to it. If I click into the program line it just says Will not record due to a conflict. All messages are listed on the show Deadliest Catch. In ma