Where do I start? Not to go into specifics but I had issues out of my control from Xfinitys end that left me without service for weeks after moving apartments and upgrading my internet plan. This on its own was an unbelievably strenuous process but it eventually worked out. Fast forward to today and

I switched from "Economy Plus" Internet to "Performance Starter" 3 years ago, yet the Xfinity app still shows my Internet service and speeds as "Economy Plus, 3 Mbps down, 2 Mbps up". 3 years ago! My "Performance Starter" service is rated 400 down, 35 up, and I'm actually getting 480 down and 40 up

Hi there, I cancelled my services the other day and I was waiting for it to turn off and they haven't yet. I'm not exactly sure what to do, but I wanted to make sure they were turned off before I sent the equipment back.

Hi I had my upload fixed in this thread: https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c Speeds down/up have been great since my other thread but I've been dealing with intermittent high latency / internet drops t

I got the internet+unlimited mobile line bundle in-store, and it's not recognizing that I have the two plans bundled - I just got a bill notification for $79.something plus a $10 servicing fee for my mobile line, even though I should only be paying $48 a month (plus a $100 one time installation fee,

I have changed the channel to 6 as someone suggested since my laptop is a Dell and I still can’t get my laptop to find my router. Do you have any other ideas?

In 2025 Minnesota passed a new consumer protection law, Minn. Stat. § 325G.56, requiring companies to adhere to basic rules: "Cancellation must be easy, cost-effective, and timely. Online cancellation must be offered if the business has online subscription management." It seems clear to me that Comc

Hello, I would like to connect with a Digital Specialist to help lower my bill. I just need fast internet, no other services, please. Promo has ended and it has gone up an additional $40 over the last few months. Budget wise would be great to keep it around $95/mo. Please reach out at your convenien

Can I please get some help. I called in 2 weeks ago about my account going off promotion (Internet) I currently have Mobile with you and internet. I called in and the agent said she got me on a new promo and canceled my Internet with you guys and set me up with a new account. I called in again to ge

I have been trying to reach an agent for some time now since I haven't been home for some months and I wanted to cancel my service, but the chat feature wasn't working with my browser for some reason, and I wasn't able to reach anyone. I also couldn't call because my phone was incompatible with most

Hi when I try to create a email the font selection box is covering the send and subject box? How do I fix this.

Please add RACER Network (formerly MAV TV) back to the channel lineup. MAV TV recently was bought out by RACER and are currently in the process of rebranding themselves as RACER Network dedicated to LIVE motorsport events. Comcast used to carry MAV TV but dropped them a number of years ago causing m

I recently did an internet service upgrade. More speed & xFI Complete. I have since noticed on my Devices page “The Xfinity Gateway you currently have is out of date.” What should I do?

I got an email saying that I can get free movie tickets to Jurassic World but don't see it in my rewards to choose. Please add the reward so I can receive the free tickets. Thanks.

Hi, I’m moving into a new construction home and my address does not show up in the service checker. Can you please initiate a new construction serviceability ticket? Can you contact me and help me submit the request please.​

Hi, the app gave me the massage that I needed to update to a new version. When I go to the Google Play Store it tells me my phone is not compatible with this version of the app. When I went to the Xfinity webpage and clicked download the app, the app would load. If I launched the app from my phone,

An 18-wheel truck pulled our elevated cable lines down where there are very low to the street. Needs to be repaired ASAP, but I have no idea how to talk to anyone to get it done. Please advise how to get cable lines secured back to where they need to be.

I just purchased two vacant lots where I will build houses. There are utility poles on each. One has a TV cable buried about 3 inches under my lawn running to the neighbor's house. The other pole is a [Edited: "Language"] of cables and connectors, all tangled together, feeding the 20 or so duplexes

My Xfinity utility box in my backyard has been taken over by a Honeybee hive. Honeybees are going through a 3/8-inch open area by the seal of the box. The hive is within the box. I have sprayed the bees with wasp spray, and it is not the solution. I have tried home remedies suggested in google like

Let me start by saying I have been a Xfinity customer for many years. Over the last year or so the service for my area has significantly declined, yet I've never complained. On 6/17/25 my internet went out, which is at least the third time recently and I work from home. So, after numerous attempts t