I am moving to another state and my pickup location is there. But I would like to just visit my current local store to pick up my device. Is it okay to do this?

I am writing finally after speaking with many Xfinity customer support members over and over again which are a result of an error on the part of Xfinity Comcast. I moved from my previous rental residence in September 2022. Upon moving, I submitted a cancellation request for the internet service ass

Hi, I had a technician come out and tell me that they would need to install service in my apartment, however, Xfinity would need permission from the landlord to drill. Is there a template of a letter of permission that the landlord can fill out and email?

Male coax is coming out of 2 of 3 walls. Comcast store has no female to female connecter. Now what? Go on ebay? If so does connector have to be a certain type? Xfinity store should have this.

Got this email today. I suspect its spam/scam but it came from a comcast email address and spam/scams usually have gmail addresses so I want to make sure its not real. Thanks, Terri   Below is the entire email and it came from  Xfinity Email < [Edited: "Personal Information"]>. Her

Hi, I was mailed Xfinity devices which require a Coax outlet to work. Unfortunately, my room doesn't seem to have a Coax outlet. What should I do?Thanks!

Whichever it is, we have it on all channels. Every channel we go to does the same thing -- on local, cable, PBS, premium channels. We have only the one TV and one X1 cable box, so nothing else to check it against. Our phone and Internet services are fine; just the cable TV service is affected. This

Starting yesterday, email will not sync on 2 different android phones. One gets message “server unavailable” other just quits after a while. Working fine on iPad, Amazon Fire tablet, and laptop with Outlook. I tried adding a connection using Google Mail, but that would not connect either. AFAIK noth

I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same

I was supposed to get delivered an Xfinity Starter Kit that included the Xfinity Flex router/modem. It was stolen off of my porch and now I am unable to use the internet since I have no router/modem of my own. Can I be resent another starter kit and am I offered theft reimbursement?

I am writing to share my extremely frustrating experience with Xfinity Mobile in the hopes of finding a resolution and raising awareness about their poor handling of my case. Two months ago, I purchased a Google Pixel 8 from Xfinity Mobile. Almost immediately, the phone started overheating to the po

I am trying to download completed cloud recordings from my X1 DVR to the Xfinity Stream app on my Galaxy phone and Galaxy tablet. There is an article that says there is a download option for recordings. My screen shows NO download option.  The article shows a screenshot with a list of recordi

Hi - There is a low hanging wire from the utility pole to my house, and the wire is not connected properly. It is a safety hazard.  How can this be corrected?  Thanks.

We are having a new fence installed, and they cut the internet line outside. Our internet has stopped working. Can you please send someone to fix the cut line?

On the X1 box, if you want to delete a series recording when there aren't any current saved or scheduled programs, you can do it using the "Series Priority" list in the Scheduled screen. Is there any way to do this from the web interface? The "Scheduled" page doesn't appear to have the "Series Prio

I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in late February / early March of this year and I was informed that I would receive a $200 gift card as part of the promotion. H

Hi, I transferred my account to a new address and the process was smooth on the website. Once I moved into my new apartment, I realized Comcast did not provide service to this new address. Technician came and installed the cable. Now, I'm charged $100 one-time installation fee. If Comcast does not

Can I hire someone to fishtape the cable line from my house (new construction without previous service) to the tap through an existing conduit between the two? The builder installed a conduit between my house to the tap (approximately 300 feet). I have patiently been waiting to have this done, but

Hi, My Wife and I have Xfinity email accounts. When I send her links or pictures to her Xfinity email account, they show a blank. Is there an adjustment to our emails accounts to fix it?

Can't activate my new modem/router in the app. It's an Arris Surfboard SBG7600AC2. Help appreciated