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Arris T25 Voice Service - No Dial Tone

Replaced Xfinity modem with Arris T25 for Internet and Voice service. Provisioning at the Xfinity store appeared successful but when I got home neither was working. I was able to get the Internet to work using the Xfinity App to self install, but it required “swapping” the MAC ID. I believe the prob

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trade in issue help since Aug 2023

Like many many others, I am furious with Xfinity's (lack of) help on a trade in issue. Last August I bought 2 new phones, left Verizon, came to Xfinity mobile, traded in 2 phones, got one returned back due to AN EMPLOYEE ERROR IN PAPERWORK -- they provided a wrong model number so trade in was reject

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SMS Incoming not working

I just transferred from Verizon to Xfinity mobile. After transferring two issues 1. SMS incoming is NOT working, SMS outbound IS working (Xfinity stated to me that this is an outage they are having, can anyone confirm?) 2. Apple Iphone, voice mail greeting button reports an error unable to retrieve

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Do my modem logs and signal look ok?

I'm having occasional disruptions in service. Is it normal to have errors like this? Signal look ok? Thanks

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[Edited]

Internet Service Bill in December $80 Bill in January $126 57% price increase  No change in speed or equipment. [Edited: "Inflammatory"] Im out as soon as you open. 

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Legitimate Comcast phone number

Is [Edited: "Personal Information"] a legitimate Comcast phone number?

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britbox

Supposedly BritBox is available through X1. When I look at the APPS on my TV box, I do not see it.  So where do I find it or get it?

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Peacock Activation

Xfinity shows I claimed Peacock reward but it’s not true. I was able to activate but Peacock showed I had to pay. Called Xfinity cs gave me a ticket but nothing happened. Subscribed to Peacock & payed for 1 month only hoping that would help but still wanted me to pay each month.Called CS again n

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158

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Courtesy Services

How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? I need to cancel my TV service, but keep everything else. Can I also be rolled into a promo or how does that work? I wasn't given much information despite asking several questions. I tried reaching

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which Arris SurfBoard modems are compatible with Xfinity

Which Arris SurfBoard modems are compatible with Xfinity? Is there a list somewhere?

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Unable to reach 200Mbps upload, no OFDMA upload channel

Hello Xfinity, I recently got notice that I was upgraded to the 200Mbps upload speed tier and was sent a technician yesterday to check physical connections around my home. After the technician cut and rejoined all connection points, I did some tests overnight and was not able to reach 200Mbps upload

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196

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Event Type Codes

@EG - What do you know about the "Event Type Codes"? For example Code 16 and Code 24? The reason I ask is - at the same time I got these log entries I also got hundreds of Corrected & Uncorrected errors, all came today at the same 09:13am minute.    09:13:04Wed Feb

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New recommended modem not achieving upload speed

In response to emails from xfinity, I upgraded my cable modem to the recommended Hitron CODA56. According to xfinity, I should be getting up to 200 Mbps upload speeds per my current Internet plan. But I am still seeing the same old 40 Mbps upload speed when I run a speed test. Both upstream and dow

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(Officially RESOLVED by Xfinity Mobile - Yipee!) Xfinity Mobile $830 OFF Promo & Buy 1 Line, Get 1 Free .. Broken Website (Oct 2023)

I am absolutely livid. As a Platinum and Diamond customer's, my partner & I made the decision to move from AT&T (Him: 25+ plus years & a FIXED income) and T-Mobile (Me: the last 3 years @ T-Mobile & 20 years prior at AT&T) & redeem our Rewards Customer - $830 Off Promo Codes

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170

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No internet with Generator backup

At 8:15 today my electric went out. I checked the Xfinity app and it also showed outage in my area so okay, no internet service either.  I fired up my generator anyway to keep food cold.  My electric has now been out for 14 hrs but the xfinity app shows NO internet outage in my area. &nbs

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Spammed by tech support rep

I got frustrated with a tech support rep earlier today because they weren’t listening to what I was saying and were insisting on troubleshooting steps that wouldn’t help my issue. I hung up the phone, Ever since then I am getting spammed via text message with “additional information you’ve requested

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Loyalty/Retention Rep

My aunt's bill (whom I am a manager for) is higher, without any extra services that I can see. I have spoken with the Customer Service Reps that answer the phones, and that is what has gotten the problem. I need to speak to someone in the Loyalty/Retention Department to get this figured out.

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Peacock Premium Activation

At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account.  However when I open the Peacock app on my TV with my Peacock account it claims that it sti

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Scheduled a service transfer online that said I needed to call in to complete.

I scheduled a service transfer since I will be moving and it said I needed to complete this action via phone call and that I'd receive a call within 2 hours. I received a call from an unrecognized number and the person was hard to understand but was asking for personal information to confirm my acco

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Roku issues AGAIN

I am unable to watch any Xfinity programming on my Roku Express. It was working fine snd then BAM - get a message that streaming is unavailable. I restarted my Roku - same problem. I then removed the Xfinity app and when I tried to reinstall it - I now get a message that I must be on my “home networ

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