If I need to add a new cable from my splitter in the attic to a room that does not have a cable outlet in it will the Comcast technician fish the cable from the attic to the wall that I need it ? I don't want the cable exposed, just fished in the wall to the outlet. Thank You

Ever since joining Xfinity, several times a day, my modem (an Arris SURFboard S33v2) loses connection to Xfinity and goes through a light cycle of solid amber to blinking green ("channel search") to blue ("online in DOCSIS 3.1 mode"). I'm not certain what the issue is, and have found conflicting inf

I purchased a 300 Mbps down and 100 Mbps up plan from Xfinity. The Xfinity speed test is showing 351.8 Mbps down and 21.5 Mbps up. I have an SB6190 modem, which is rated for 1000 Mbps down and 240 Mbps up. I ran the speed test on a laptop hard-wired to the modem with an ethernet cable. There is no

Several unauthorized recordings are showing up on my DVR. Every episode for Anderson Cooper’s Next show on CNN was set to auto record which I did not do nor did my husband. We have never watched CNN or any other cable news station. Tyler Perry’s assisted living season five episode one and two was re

I ordered a new line and phone by text and was offered $600 off IPhone. They said I would get $25 off each bill for 24 months which didn’t show up on the bill. When I chat or call customer service they ask for the code for the deal which I was never told about and never received. When I chat or call

There's this box hanging off my telephone pole that looks busted, water can get in it, and it makes an odd noise when the wind blows hard. Given my service line for Xfinity comes out of it I'm assuming it's some type of splitter box or something.  Anyway, I wanted to know if someone should/cou

I want to cancel my service since I no longer live in the US. My contract should have just finished, but I am still receiving a bill for the next month. I reached out to an online agent last month, and the representative said the service would be canceled automatically when the contract ended, but i

It's been two weeks since I've canceled my internet service. How do I find my final bill on my account?

I had setup a secondary user just for its e-mail address. This was to help separate important emails from my usual e-mail address that was flooded with solicitations and advertisements. Later, I ended up moving to an area thats does not have xfinity coverage. So I canceled my service but kept using

I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store.  Each time, I've been told the refund was approved and will be coming in a few business days.  However, I have yet to even receive a confirmation e

Hi, I activated my 2000Mbps plan yesterday, which is expected to support the upload speed up to 300Mbps. I've been tested it multiple times yesterday and today. The download speed is at the range of 100Mbps-600Mbps, while the upload speed is only 6Mbps consistently. Note that I also use an ethern

I recently got Xfinity now internet and later realized I still needed to be connected to a coaxial outlet which I don’t have. Can I still get a technician to come install the coaxial outlet in my room which is separate from the main house?

Hello, Yesterday (8/23) I updated my internet service plan over phone, it was going to increase to $86 and thankfully customer support helped me get it back down to $65. When I look at my account and plan, it confirms $65/month. I understood it will take a billing cycle to update. However, just no

I had the Xfinity Stream app set up on my Apple TV device, iPad, and Amazon Fire TV stick. For the last year or so, I could watch video through this app on all devices, both in my home and in a nearby hotel (extended power outage). As of 3-4 days ago, the Stream app stopped playing video or showing

We need a service tech to come rewire the internet, because somehow our neighbors power being out equals our internet being out which makes no sense! Our power is still on, but because our internet is wired through our neighbors power and not our own- our net has been out. For a week! And this cust

Hello - My old package plan expired July 25th and was set to go to a new billing rate. That same day, I logged into the xfinity website updated my plan to a new package deal.  It was a very easy experience and nice to be able to update online instead of calling.  Got an email confirmatio

Hello, On August 13th I got in contact with an Xfinity agent via the Xfinity Assistant due to a seemingly broken ethernet port on my current X-Fi modem, and ended up with an agreement to change my plan and have a new Xfinity Gateway modem shipped to me. I was told by the agent that the modem would

Hello, I am requesting a full refund of the Samsung Galaxy A15 5G I received for signing up for a mobile plan under false pretenses. To fully explain the issue, I need to go back a few months to a different issue that led to me signing up for the mobile plan. I have been with Comcast for 10 years

They came to install XFINITY yesterday and the PC is working great with my Netgear WIRED router. Today I plugged in my TV to the Netgear ethernet cable and the only way the TV got connected is when I unplugged the computer from the Netgear. How do I keep both the PC and the TV connected at the same

Several years ago, Comcast dug up our front yard and installed an underground concrete container for batteries. A few years ago, they moved the batteries to the box on the telephone pole. They left the underground container which is no longer in use. How do I get Comcast to remove this ugly concrete