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Comcast not receiving paper checks...

Mailed (3) checks for (3) accounts in one envelope owned by one person on 12-8-22, Comcast never received payment. Put a stop payment on those three checks and mailed (3) new checks in (3) different envelopes so it wouldn't confuse things, for past due and current payment on January 5, 2023, still n

Question

 • Billing

35

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pedestal

The pedestal in front of my house is rusted out. Can it be replaced?

Question

 • Customer Service

19

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x15 remote input not working with hisense 40A45H tv

This question was posted a year ago and I'm having the same problem I have an X15 remote and am trying to get it fully paired with my Hisense TV. I followed the onscreen instructions for remote pairing, and am able to use the remote to control TV power and volume without issue. However, when

Question

 • X1

58

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Limited/Throttled Upload Speeds

I've been trying to figure this out for a while, and I haven't really bothered with it up until now. I currently have a plan that is supposed to provide up to 20Mbps on upload, but I've only ever seen (at best) 5-6Mbps. To clarify, I'm also using a wired connection to the router/modem directly. I or

Question

 • Your Home Network

25

1

Accepted Solution

Closed

Monthly bill just had a huge increase - existing customer promos?

Well, it looks like my last 12 month contract recently expired, and now I'm paying 40% more for my bill. Are there any promotions available for existing customers to bring it back down to a reasonable level?

Question

 • Billing

58

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0

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Phone activation

I have been trying to activate my new phone with Xfinity since December 8th. I want to port in my number from T-Mobile. I’ve gone through three port out pins because they expire in 7 days. I think there have been 9-10 attempts to activate. They fail, they are cancelled, and we try again. The definit

Question

 • Xfinity Mobile

96

4

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Return Equipment

I want to return my equipment, but am unable to do so, physically. Are there any pickup options?

Question

 • Customer Service

400

6

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I received an email about a cancellation request, but I never made a request

How should I proceed?

Question

 • Customer Service

49

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Launching the Paramount Plus App

I have tried for over 30 mins to launch this app, that I pay for and nothing happens. All you get is an error code, the app closes and returns to previous channels. This has been going on for weeks for me. I have restarted the Xfinity tower, the cable box, unplugged each unit separately and still ca

Question

 • Xfinity Stream App

37

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Official Solution

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Store Pickup

I opted to pick up my modem in store 2 days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?

Question

 • Customer Service

49

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Xfinity Discount Scam

Called with offer of 50% discount if prepaid with either a new Target credit card or gift cards. Believed it to be legitimate because caller said they would pay off my current account balance of $233 which someone actually did as my current account balance is zero and there was a credit on my accoun

Question

 • Customer Service

8.5K

41

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Did the payment method change for automatic payments to qualify for a $10 discount?

I received an email asking me to change my automatic payment method from credit card to a direct bank withdrawal (ACH transaction) to be able to continue to qualify for a $10 discount. I am already signed up for automatic payment and paperless billing. Is the requirements changing?

Question

 • Billing

69

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Accepted Solution

Temporary Service Move

Hello - we're looking to change our service address for a few weeks as our house is being renovated. To do this, can I just go through the normal "move service" process now to the temporary address, and then again in a few weeks back to our home address? Is there a limit on how often you can chan

Question

 • Customer Service

25

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Xfinity Assistant

I got an unsolicited text from Xfinity Assistant saying: Hi [Edited: Personal information], it's Xfinity Assistant.To ensure you get the best experience, Xfinity proactively monitors the network. Our tools have identified an issue with your connection that can cause issues with your internet and vi

Question

 • Customer Service

63

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Emails have disappeared from "Sent" folder

Emails that were in my "Sent" folder before today seem to have disappeared. Is it possible to find out what happened to them and to recover them?

Question

 • Email

130

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How can I stop my old Comcast email from forwarding to my current gmail?

Many years ago I used to have a Comcast email when I was a Comcast internet customer. I setup my Comcast email to forward to a gmail email.  Long ago I stopped my Comcast service.  For at least a year I wasn’t a Comcast or Xfinity customer.  Now I’m an Xfinity internet customer. &nbs

Question

 • Email

33

1

0

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Billing

Had a 2 year contract that expired in 12-2022. Went to xfinity store to see what could be done to reduce the monthly cost, so I signed up for a 1 year contract and the cost was to be around $163 a month.  In January I paid $159.32.  Now I get the bill for due February and it's 172.13.&nbs

Question

 • Billing

20

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Accepted Solution

ACP credit not applied

My acp credit has not been applied to my bill. Why? I thought this supposed to help.  I have kids in my house doing home schooling. Xfinity should be reported to cheating customers out of their credit.  Why wasnt it applied to my bill? 

Question

 • Billing

77

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0

Accepted Solution

Discovery+ app not working

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

Question

 • Flex

160

4

Accepted Solution

Deleting ghost Xfinity email subfolders

My Xfinity email has some mystery subfolders under the "Trash" main folder. I did not create them, either in Xfinity or in my Outlook client. If I select one of these folders and click "Delete", the folder will go away momentarily, but within 3 seconds they re-appear again. This happens whether I a

Question

 • Email

45

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