Xfinity Support: Reroute Cables?

I just purchased two vacant lots where I will build houses. There are utility poles on each. One has a TV cable buried about 3 inches under my lawn running to the neighbor's house. The other pole is a [Edited: "Language"] of cables and connectors, all tangled together, feeding the 20 or so duplexes next door to me.

Please let me know when these can be corrected. I will meet the technician on site.

William [Edited: "Personal Information"]

Tel: [Edited: "Personal Information"]

xFinity Customer Account number: [Edited: "Personal Information"]

Property Address where corrections needed:

[Edited: "Personal Information"]

Thank you,

Bill [Edited: "Personal Information"]

Responses

Accepted Solution

XfinityEva

Official Employee

•

1.8K Messages

1 day ago

Congratulation on the recent purchase! We can help with your project and will need to schedule a technician visit that will be able to survey the location. If the project is possible then they will be able to present you with options on relocating the cables.

May I please ask that you send us a direct message with your full name and service address? You may include the information you previously provided, this was redacted due to it being private information. We can return here afterward with updates on the project or what was done as well.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Xfinity Support: Reroute Cables?

XfinityEva

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