How to report damage to cable lines / pole

An 18-wheel truck pulled our elevated cable lines down where there are very low to the street. Needs to be repaired ASAP, but I have no idea how to talk to anyone to get it done.

Please advise how to get cable lines secured back to where they need to be.

Responses

Accepted Solution

XfinityEva

Official Employee

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1.8K Messages

10 days ago

user_d2exgj Thank you for reaching out about the lines that need repair through Xfinity Forums! We appreciate the opportunity to have our techs out there. Unfortunately, these were not Xfinity/Comcast lines, but I am glad we were able to help with identifying those to the corresponding company.

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XfinityMarcus

Official Employee

•

1.6K Messages

13 days ago

user_d2exgj thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to report some damaged cables. Thank you for making us aware of this concern. Can you send me a direct message to gather a bit more information from you and get this addressed?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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Customer Service

user_d2exgj

How to report damage to cable lines / pole

XfinityEva

XfinityMarcus

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