Visitor
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1 Message
Can't get in contact with an agent
I have been trying to reach an agent for some time now since I haven't been home for some months and I wanted to cancel my service, but the chat feature wasn't working with my browser for some reason, and I wasn't able to reach anyone. I also couldn't call because my phone was incompatible with most sim cards, so my only option was to try and reach you through chat. I then decided to try a different browser and then I noticed my service had been cancelled, so of course I then tried for an agent on this browser, but it was basically impossible for me to speak with an agent, it only kept saying one thing. I'm not sure if I have to send a direct message still or if someone will see this but I really need to speak to someone so I can get my service cancelled because I won't be home for a while.
Accepted Solution
EG
Expert
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111.2K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.5K Messages
15 hours ago
Hello, and thank you for reaching out to us here for help, user_hxl2ia. You've reached the right team. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
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XfinityThomasA
Official Employee
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2.5K Messages
12 hours ago
It was a pleasure chatting with you, user_hxl2ia. I am happy we could help resolve your concerns and cancel your account. Take care and have a great day!
- XfinityThomasA
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