i purchased a TV subscription. I keep getting the error that I’m not on my home network when I am. The troubleshooting steps did not help me at all. How does this get fixed? I don’t want to use a rented box. I want to use my own Apple TV 4K 2024 model. I am also using your modem as it was furnished

I was supposed to get a 31$ refund but my account was never credited even after a customer representative confirmed I’d get it. The ticket was closed with no details whatsoever. I also have a screenshot saying there’d be a refund issued. Your ticket [Edit]regarding your Account refund request has

About a week ago, my wife's Comcast.net emails stopped loading while on WiFi via her iPhone when clicking the MAIL icon on the task bar of the iPhone. She can however access Comcast email via the Xfinity website on the iPhone & laptop using WiFi. If I turn WiFi off, the emails load no problem us

Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?  

It was announced today that NESN is moving to the Ultimate TV package on Tuesday, January 4th. How does that impact people with legacy Super Triple Play Packages ? I already pay a regional sports fee so I would think legacy packages would retain NESN?

Anyone feeling that since the change to this xfinity assistant that keeps you from reaching out to support is lieu of automated answers has taken Xfinity support to a whole new low?

I would like to get internet essentials

I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that "Get a line of Xfinity Mobile Unli

I was sold the Gigabit x2 plan from the Gigabit Plus. X2 is supposed to be up to 2000mbps from the 1200 with plus. Why does the troubleshooting speed check in the xfinity app still say my plan is 1200mbps and I am getting no better download speeds than with Plus? Also, once this was done, streaming

I play competitive gaming so I need low ping, but I cant even stream because my ping reaches 100 and my ping when I'm not streaming is always 40, please, I need some help here. By the way, my internet plan is for 150 mbpsI'm paying $54 extra for unlimited data and something else

Why can’t I watch Bruins

The assistant was very knowledgeable and patient. What's going on is inexcusable. I sent my trade in Apple 13 pro ultra as soon as I received my box and return label.  I have not received any response since then. I kept checking with our Xfinity store. They had no information to give me either

How do you log in to Paramount+ without setting up an account on their page and getting double billed? You can't get answers from Xfinity because you can't reach a live person.

11Alive and sister stations have an audio issue. Some commercials have no sound and some shows have no sound. Currently Jeopardy and Wheel of Fortune have audio. NBC Nightly News and 11Alive News did not have audio. My wife said it’s been like that all day.

The ip in the devices page doesn’t match the ip in the port forwarding page. I can’t pick the ip to port forward, only the device. This was set up and working 6 months ago and now doesn’t work, and I’ve changed nothing.

My bill went up to $65 without any explanation. Please advise.

Still can't sign in to email. Why

I’m trying to watch episode 3 of the Curious Case of Natalia Grace The Final Chapter but it’s instead playing some random ID channel show about a serial killer. this is very frustrating as the first two episodes also had playback issues. I’m paying MORE for this service and get the quality is LESS.

I had a Comcast representative who offered to cancel my landline and save me $20 on my bill every month. He repeated several times that it would not affect the TV, Internet or extend my contract. Sure enough, he changed my entire package. After spending hours on the phone with several representative

It complains that "Username and password don't match.". I have verified that the password is correct. I have unlinked in gmail my xfinity account and add it back with the same result (Username and password don't match.) Gmail alerted me that the connection was not working and that I needed to pro