I want to close my account because I'm moving

I configured my Xfinity modem to work in bridge mode. It works for a period of time then the LAN port that is connected to my network router goes dead and there is no internet connection. The only fix that works is to reset the Xfinity router back to factory settings and re-enable bridge mode from s

My neighbor and I are experiencing extremely variable download speed. I've tracked it with testmy.net and see what appear to be drops from 250 mbps to near 0. I checked again this morning and it is the same.  Since both my neighbor and I have the same issue, are there any thoughts on h

I hate Xfinity. The customer service is TRASH. I’ve only had internet forever and for the past 6mos they been trying to bill me for cable & phone ANNOYING. I’m continually calling to correct it and always having to instruct the customer service rep in whatever country to scroll the [Edited: "Lan

My services were never put on hold May 12 2023[Edit Subject Line: Personal Information]

My one year contract is up at the end of May. Want to renew but at a lower rate. Can’t do this on line, and would like to see if there’s any new promotions available. Can anybody help?

My 2.4GHz is not working[Edit: Personal Information in Subject Line]

I called XFinity customer service to order an additional box to rent. They informed me ( in severely broken English) that I could only purchase one for $199. I told the rep that I’m not interested in a purchase. The rep suggested that I buy television streaming from Direct TV using Direct TV boxes (

I have an old DC50X box. I’ve tried the usual things of plugging and unplugging, but it is not lighting up. Do I need a new box?

My speed drops from ~480Mbps to ~90Mbps after roughly 24 hours consistently. Rebooting solves the problem (temporarily). Current status and log attached. Thank you for any insight. 05/26/2023 00:51 74010100 6 "CM-STATUS message sent. Event Type C

Opening the xfinity app on fire stick I get a message app update required. Click on that then a message unsupported browser link …. amazon rep said xfinity and Amazon no longer have a relationship.

Xfinity’s services, without exceptions, are generating errors. The APPS04233 is only an example. I Asked Xfinity’s useless Ask Xfinity, it did not allow entering an error code other than what was preselected, then it presented two types of error categories neither started with Apps. Xfinity’s techni

I was scammed a few years ago for this and looks like they are still doing it and getting away with it. Few years ago I added a service to my Xfinity account the phone representative stated she would transfer me to an automatic message that will ask for my social security number. I did that and abou

I don't know what they have done, but xfinity mobile is now entirely useless and their outsourced support is completely incompetent. Apparently I have to walk into a store somewhere and demand my money back and termination of agreement due to their failure to provide the service I'm paying for.

Per text messages Xfinity infrastructure work was completed at end of business day 17th of May, 2023. Infrastructure work was done down the street with overhead cables. Here and location two cables are underground. I did get a new Internet IP address at location one. Modem: Arris SB6190 Fir

Can't pay bill I started getting these text links from xfinity telling me to pay my bill. I click on it and it shows $0 balance due then I have to login twice only to have the bill pay tab say its not working/ too try again.  Been two weeks of these messages.  I don't understand h

Please help. I am not receiving any emails anymore.  I sent myself 3 test ones from my work email and have received nothing for 2 days.   I cleared some emails so it isn't as full.  

Everyday for the last month starting at around 06:30 AM - 09:00AM my network is in and out. I have run the test in the app and it is operating anywhere between 70 and 90 percent.  I have major packet loss on multiplayer games as well as accessing worksites while operating from home.  This

Why is it that every week that I have a [EDIT: "Language"] problem with my service every week for the last 3 months but yet tonight same [EDIT: "Language"] new week you say there's a service issue in my area and your going to have it fixed by 2:30 a.m. which that's usually always the time but it nev

I know. I know you will continually say my upload speed is not being throttled. But 4 weeks now. 4 WEEKS. I have mentioned the same issue (upload speed extremely low while download is high) and all I get is it is a high traffic time. I am sorry. I am not a [Edited: "Language"]. Last time I went into