Visitor
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1 Message
Late phone bill
I’m going to be about 2 weeks late on my phone bill is my service going to be disconnected? We have a good payment history
Visitor
•
1 Message
I’m going to be about 2 weeks late on my phone bill is my service going to be disconnected? We have a good payment history
DreamSayerZ
Problem Solver
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873 Messages
23 days ago
@user_zhlxb1 You shouldn't have to worry if you are only going to be 2 weeks late. Generally, it only becomes an issue if you go beyond 30 or 40 days. If that were to be the case, I would contact support ahead of time to make payment arrangements.
(edited)
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XfinityQuemekia
Official Employee
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376 Messages
22 days ago
Hello @user_zhlxb1 We appreciate you being a loyal Xfinity customer. We completely understand things happen, let's discuss your options and potentially set up a payment arrangement.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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