1 Message
Mobile contract buyout page not working??
Just switched to Xfinity on 1/12/25 and have been trying to use the buyout promotion to get $500 per phone. I'm using the site: https://mobiletimetoswitch.xfinity.com/#/purchaseinfo and every time I click the "continue" button at the bottom to submit my old bill from Verizon it just redirects me back to the same page? Tried calling and speaking with a rep for over an hour. Then tried going into the store and they salesman there pretty much told me good luck. Anyone else having this problem?
wpallavi
Visitor
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1 Message
7 months ago
Same experience here. When you click on this link - https://mobiletimetoswitch.xfinity.com/#/contact, the site says "Phone and Web Chat agents are available" and then when you click on "Chat", the site says "
Of course calling the phone number is useless, as it takes you in a loop.
I initially had a success submitting the document, however the claim is rejected stating "phone number is not provided", which is clearly provided in the document.
Wil this be resolved?
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user_ns44u0
1 Message
7 months ago
Yes! We had that same problem for 5 days. The mobiletimetoswitch "Continue" link finally appeared to work last night, and I gratefully typed in the information on the three phones we switched over, plus uploaded my last AT&T bill. Once everything was entered/uploaded, I got a confirmation screen saying, essentially, "Thanks! Your request was successfully submitted and a confirmation email will be sent." However, I still haven't received that confirmation email, so I have no clue if it actually worked, and today is the final day of our 30-day window. I'm trying to reach them as I write this to confirm that they did, in fact, receive my submission, but after waiting 15 minutes to speak to a rep, I got kicked out of the call in the middle of confirming my email address (ARGH!) and am back on hold (for 10 minutes and counting). This has been an infuriatingly frustrating process, with multiple failed attempts to access the page where I needed to upload my final AT&T bill, multiple phone calls to multiple phone numbers, and two visits to the Comcast store. No one I spoke to has been able to resolve this for me, and frankly, if my AT&T payoff wasn't so high, I wouldn't have bothered at all. I left AT&T partly due to bad user experiences, hoping things would be better with Comcast; we're not off to a great start.
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XfinityMartyR
Official Employee
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2.5K Messages
7 months ago
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user_yti1z5
New Poster
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3 Messages
6 months ago
Has anybody had success getting any help ?? I’ve submitted twice online for contract buyout. I’ve tried for three hours today .. chat , text , called the store and now this direct message. Not one person can help. BIG MISTAKE I’ve made switching !!
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Red_Lotus
Visitor
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1 Message
2 months ago
Well it's been months and they still haven't fixed the issue. I wish I had seen these posts before switching. I've been trying to get my bill submitted on their awful website for almost a month and still I get the same error message. I've called and talked to reps for no joke over an hour and a half on some calls. I get the same [Edited: Language] no matter what, "give it time", as if that excuse means something to the 30day limit they have in place.
This seems like a class action lawsuit to me. I mean you cannot legally tell people to switch to your company on the promise of paying their old contracts only to met with a nonworking website that's essential in the buyout process. You've tricked people into moving their business to yours while also causing them to hurt themselves financially.
(edited)
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