U

Visitor

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1 Message

Monday, July 7th, 2025 4:24 AM

Comcast riser broken

How can I have this fixed? I put a ticket in a long time ago like a more then a year. Neighbor kid has cut himself on this broken utility and it’s a safety hazard to the neighborhood I live in. Please advise 

Official Employee

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2.1K Messages

1 day ago

 

user_savlys  Thank you for reaching out via our Xfinity Forums. I'm so sorry to hear about the broken pedestal and especially that a child has been injured because of it. That's a serious safety concern, and I understand you want to get this fixed as soon as possible, especially since you've already reported it. To help you get this resolved, please send me a direct message with your full name and address. This will allow me to look into the previous ticket you mentioned and ensure this safety hazard is addressed right away.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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