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Olympic Games Tokyo 2020

Xfinity is proud to bring you every minute, every medal and every moment of inspiration from Team USA and the Olympic Games on every screen through an experience unlike any other. Opening Ceremony – July 23, 2021Closing Ceremony – August 8, 2021Paralympics Opening Ceremony – Augu

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Welcome to the new Xfinity Forum

You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing.     Most notably, you will find new spaces for o

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 • Announcements

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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen

Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen.   Troubleshooting Steps Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're

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 • TV

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ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?

Port triggering is an advanced setting for your Wireless Gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control over what inbound traf

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 • Internet

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2022 Paralympic Winter Games

Xfinity is proud to bring you every moment of inspiration from Team USA and the Paralympic Winter Games is an experience unlike any other.   Catch every minute, every medal and every moment of inspiration through the ultimate entertainment experience for the Paralympic Winter Games on Xfinity.

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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ANSWERED: How to manage people with Xfinity xFi?

Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls. For more information on the xFi web portal and Xfinity app, see our xFi portal and Xfinity app. For tips on managing devices, s

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 • Internet

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an

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 • Announcements

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2022 Olympic Winter Games

Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms.   Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub makin

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Free Movies Week 2022

Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started.​   Watch free movies from premium networks and subscription services as part of Fr

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ANSWERED: What is the ESPN+ app on Xfinity X1 & Flex?

The ESPN app offers live and On Demand content from ESPN, ESPN+. ESPN2, ESPN3, ESPNews, ESPNU, ESPN Deportes, LHN, SECN, and SEC+ channels on Xfinity X1 TV Boxes and Flex streaming TV Boxes. ESPN+ offers streaming access to live sporting events, original content and shows, and an On Demand library

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 • TV

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Xfinity Free TV Week 2021

  Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week.    During Free TV Week, content from premium networks such as HBO Max, STAR

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 • Channels and Programming

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Watchathon 2022

The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and mo

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 • Channels and Programming

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ANSWERED: What is Advanced Security on the Go?

Advanced Security on the go is available to xFi Complete customers through the Xfinity app and provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-by-step instructions on how to enable this f

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 • Internet

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ANSWERED: What is Xfinity Home?

Xfinity Home - gives you peace of mind with a total home security and automation solution. Look after your home, family and valuables from anywhere using your computer, tablet or smartphone. Get 24/7 professional monitoring on a secure network, and remotely control your home from one easy-to-use web

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 • Home Security & Control

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ANSWERED: Thermostat Scheduling Available in the XFINITY Home App

Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it. Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Thermostats, but you can

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 • Mobile Apps

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ANSWERED: How to access Xfinity My Account app

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

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 • Mobile Apps

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: How to use Xfinity X1

X1 Overview and User Guide Xfinity X1 is simply extraordinary!/ What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experie

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 • TV

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ANSWERED: How to get help in the Xfinity My Account App?

The Xfinity My Account app now allows you to ask for help and receive specific solutions and self-help options available within the app.The Xfinity My Account app will examine your recent account history - including any service errors, outages, appointments and self-installations - and provide smart

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 • My Account

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