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Olympic Games Tokyo 2020

Xfinity is proud to bring you every minute, every medal and every moment of inspiration from Team USA and the Olympic Games on every screen through an experience unlike any other. Opening Ceremony – July 23, 2021Closing Ceremony – August 8, 2021Paralympics Opening Ceremony – Augu

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 • Channels and Programming

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an

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 • Announcements

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ANSWERED: How to manage profiles with Xfinity xFi?

Learn how to control your profiles (and devices) with Xfinity xFi. For more information on the xFi web portal and Xfinity app, see our xFi portal and Xfinity app. For tips on managing devices, see personalizing and controlling devices with xFi.   I don’t need instructions

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 • Internet

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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 • Channels and Programming

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Xfinity Free TV Week 2021

  Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week.    During Free TV Week, content from premium networks such as HBO Max, STAR

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 • Channels and Programming

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ANSWERED: What is the ESPN+ app on Xfinity X1 & Flex?

The ESPN app offers live and On Demand content from ESPN, ESPN+. ESPN2, ESPN3, ESPNews, ESPNU, ESPN Deportes, LHN, SECN, and SEC+ channels on Xfinity X1 TV Boxes and Flex streaming TV Boxes. ESPN+ offers streaming access to live sporting events, original content and shows, and an On Demand library

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 • TV

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ANSWERED: How to Export/Import NSS Identity Safe Data

***Created by our Community Experts***   EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will b

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 • Internet

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ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. A

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 • Internet

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ANSWERED: What is Xfinity Home

Xfinity Home - gives you peace of mind with a total home security and automation solution. Look after your home, family and valuables from anywhere using your computer, tablet or smartphone. Get 24/7 professional monitoring on a secure network, and remotely control your home from one easy-to-use web

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 • Home Security & Control

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users***   Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up over

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 • My Account

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question   I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, we have started to notify impacted customers.   On June 25, Comcast and TiVo will remove the ability for customers to access Xfini

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 • TV

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ANSWERED: Como cambiar el menú de X1 a español (How to get your X1 menu in Spanish)

El menú de X1 se puede cambiar através del menú de Configuración Para acceder a Menu Language Settings (Configuración de idioma del menú): Presiona el botón xfinity en tu control remoto. Usa los botones de flecha hacia la derecha y flecha hacia la izquierda&n

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 • TV

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ANSWERED: How to filter the On Demand Menu on X1

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the&n

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 • TV

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ANSWERED: Update Your Xfinity Email POP Port Settings

To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup

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 • Internet

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ANSWERED: What is Xfinity Mobile?

Xfinity Mobile is a new wireless service built for the way people use their phones today with the internet at the center of the experience.   Video: Xfinity Mobile uses America's largest and most reliable 4G LTE network, along with the nation's largest WiFi network, to give customers

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 • Phone

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ANSWERED: How to Download Your Xfinity Home National Alarm Certificate?

Download Your Certificate of Alarm System for Xfinity Home Learn how to download your Xfinity Home Certificate of Alarm System. The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certifi

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 • Home Security & Control

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ANSWERED: How To Update Your Xfinity Email POP Port Settings When Using Port 110

To better protect email and Xfinity credentials from being compromised, customers who use a third-party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup

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 • Internet

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ANSWERED: Xfinity Stream Minimum Requirements

Learn the minimum requirements for the computer hardware, operating system and web browser you'll need to use the Xfinity Stream portal (xfinity.com/stream) successfully.     Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requ

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 • Mobile Apps

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ANSWERED: How to access Xfinity My Account app

Need help signing in to the Xfinity My Account app on your mobile device?   Sign-In and Home Screen To open the Xfinity My Account app, you will need to enter an Xfinity username, email address or mobile phone number and password. Tap Sign In. After signing in, your home screen will be displayed.

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 • Mobile Apps

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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill

We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road.From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising co

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 • My Account

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