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Existing Deals for Current Customer - Promo's Customer Retetion

Hello, Im kinda sick of this practice from Xfinity on increases price on a yearly base and have to get in contact to get promo deals for existing cust

Question

 • Billing

33

2

0

Accepted Solution

Customers Want OAN

Half of this country and probably half of your customer base want OAN on their channel lineup! Direct TV has it! Do I have to change providers to get

Question

 • Channels and Programming

509

7

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Need Less Expensive Plan or Internet only

I recently retired so my income has dropped dramatically.  My current plan, with fees, taxes, surcharges, is roughly $160.00 a month, which is much mo

Question

 • Customer Service

218

2

0

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HELP!! i received a cancellation email. but never requested it

i woke up this morning to 2 email stating that my request for cancelation is processing for 2 different dates. i never did request a cancelation for m

Question

 • Customer Service

44

2

0

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Gigabit Pro Reconnect

Quick question, i downgraded my service to regular 1.2gbps internet with the cable modem and xfinity triple play. I know your price is your price but

Question

 • Customer Service

10

1

0

Accepted Solution

Adding a new contact to an existing email group WITHOUT adding them to current email contacts?

I was unable to find any answers to this question after spending considerable time searching Comcast and the internet.  I think I did find a way by tr

Question

 • Email

726

3

Accepted Solution

Dvdr will not record

A few months ago I had to exchange my DVDR box. Of course I lost most if not all of my recorded programs however the programs that had been recorded t

Question

 • X1

22

2

0

Accepted Solution

Escalated

Additional IP Address for Residential Account

I chatted online with an agent about the availability of a second IP address in my area. The agent confirmed that it's available, and ask me to call

Question

 • Your Home Network

17

2

0

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4K DVR (XG1v4)

I’m looking to update my TV box with DVR to the 4K Version (XG1v4)

Question

 • Customer Service

24

2

0

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Not receiving Text Messages inside my house.

I have zero or one bar of cell signal inside my house due to the house’s location and elevation in relation to the nearest cell tower. The weak

Question

 • Xfinity Mobile

31

7

0

Accepted Solution

Help with email

When I send an email it shows up as being sent from my daughter. ( HER NAME. my email address. ) How do I change it back to my name.?

Question

 • Email

28

3

0

Accepted Solution

Closed

Caller ID display now that connect app is gone

I've been relying on the connect app for caller id for years and now that the app is gone, is there a way to get a notification of who is calling (and

Question

 • Home Phone Features

91

4

0

Accepted Solution

Messages missing from my INBOX

When I turned on my PC this morning, all messages in my INBOX prior to yesterday at 2:00pm are MISSING. They are NOT in the TRASH (though messages I

Question

 • Email

19

2

0

Accepted Solution

Closed

Cable Card.

How can I get a cable card? I have tried calling Comcast and was told to go to the Xfinity store. The store employee said the do have them call Comcas

Question

 • Customer Service

9

1

0

Accepted Solution

Closed

Need payment extension due to covid 19

I need a payment extension to pay the $90 past due. I scheduled a payment for the 27th but my services are still off. I really need my wifi for school

Question

 • Billing

274

2

0

Accepted Solution

A Discovery of Witches 203 is missing from On Demand

Please load AMC's A Discovery of Witches, season 2 episode 3 to the On Demand servers.  

Question

 • On Demand

32

4

0

Accepted Solution

Paramount +

So, I have a paramount+ account, watch on my Roku TV. I'd like to be able to watch on my main TV (non Roku) and use my X1 DVR and simple use voice co

Question

 • X1

33

2

0

Accepted Solution

Not receiving emails from anyone

I am suddenly unable to receive any emails. My last email was two days ago. Several people have attempted to email me and they are not coming through

Question

 • Email

12

3

0

Accepted Solution

Closed

new cable box

Just got the latest X1 cable box, which works fine but there doesn't seem to be a time or channel display on the box. Is that correct?

Question

 • X1

1.6K

11

Accepted Solution

New house cabling

We are building a new house. What grade coaxial cable should we run for TV and internet in each room?

Question

 • Your Home Network

33

2

0

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