Need direct support. Internet connection drops out every few minutes, affecting both internet and TV. Automated system alternates between outage and online. Seems to be a very low or intermittent signal from the pole. Need a tech onsite to check line from pole to house. Is there a direct phon

Why can I not make payment arrangements through the app but can only through my xfinity account on a browser? Also A few months ago I did make a payment arrangement and was told by an agent, after my services were shut off 2 days before the date I had set up and got confirmation, that the payment ar

I called to terminate my service and was told that due to my circumstance, that I will not be charged any early termination fees. I never got a confirmation email until I insisted to have it sent to me immediately. Customer service agents mentioned that they will send it to be within 5 days, and

I have a data cap of 1.2TB and somehow I used 300GB in the last week when I wasn't even home most of the time. I have identified and stopped a suspect device. Hostname: [Edited: "Personal Information"] Brand: SichuanA Model: Unknown Operating system: Unknown Device Type: Unknown Connection Type: Wi

same issue for me , for past 6 months data usage in the 400-600 GB range.  in Sept   I'm over 1229GB and climbing !  my habits haven't changed at all,  there is definitely some issue on xfinity end  or they are just  reporting data usage incorrectly, leakage, 

Hello. I just received and installed my new Xfinity Prepaid modem.  I am able to connect to the internet, and everything appears to be working.  However, I cannot log into my Xfinity account at https://www.xfinityprepaid.com/.  When I try to do so, it redirects me to https://my.xfini

I haven't received any email in my comcast.net account in almost 2 months, actually since 8/14/21, including emails from Comcast itself.

Hi, I have a serviceability issue that I need to be escalated as quickly as possible - we're currently in contract on a home and we need to get the pricing for extending service out to the house known as soon as possible, as it will affect the home purchase process. We just need a real estimate of

got the following email response from xfinity after applying for ebb benefit Important information about your EBB application Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not complete

I just recently got an xfinity account set up, but immediately upon trying to access my account through the browser I’m given an error saying the page didn’t load correctly, and refreshing doesn’t help. Trying the app gives me the error you are logged in, but we are unable to access your account det

Long time Comcast/Xfinity customer (gong back to the Adelphia days!). Moved to a new city in July and after the tech came out to run a new line to the house, didn't have any problems with disconnects for about 2 months. A couple of weeks ago there was an outage in our neighborhood for about 5 or 6 h

I am moving to [edited: private information]. I’d like to start a second account for the new address. How do I go about doing this?

Hello! Today I received a visit from a technician who came out and hooked my trailer up to the nearest coax source and verified that my equipment was working correctly. Everything is fine Internet-wise. However, he left a long coax line running from the box to the trailer that's temporarily above gr

Im having similar problems as other new customers when I try and access the "My account" tab I get an error message telling me something went wrong and it prompts me to reload the page, which results in the same error. I can click on the "View my bill" option but that just gives me this message

I am going to be late on this months payment. My income has changed, as COVID-19 is still causing me to not have stable hours at a job where I used to be full time (pre-COVID-19).  The site says that I am not eligible for a payment arrangement.  What are my options?  Is there the cha

I bought a Motorola MG8702 because my old router was unsupported. I have had nothing but problems staying connected.  When it works, the speeds are amazing, but it drops the connection at least once a day (both wired and wireless).  The Xfinity app says I am offline all the time, even rig

Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black

I get this error message on multiple different browsers (chrome, safari) and devices (OS X, Android) when I log into my xfinity account. The URL is https://customer.xfinity.com/?beta=1 It looks like I'm part of some beta treatment but https://customer.xfinity.com/?beta=0 also does not wo

Hi Xfinity agents. My contract ends on 10/25 and I'd like to switch my services over to 1gig data only unlimited.  Can you tell me how much that will change my bill, please?  (I'd be dropping voice/video)  I'll be happy to PM you my info so you can look at my account.  Thanks in

I was quoted $40/mo by 2 agents. I am being billed $50/mo.  Description of charge says that includes $10/mo credit for autopay and paperless billing.  I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo.  I