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Intermittent Internet Outages

Need direct support. Internet connection drops out every few minutes, affecting both internet and TV. Automated system alternates between outage and online. Seems to be a very low or intermittent signal from the pole. Need a tech onsite to check line from pole to house. Is there a direct phon

Question

 • Customer Service

33

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0

Accepted Solution

Xifinty my account app

Why can I not make payment arrangements through the app but can only through my xfinity account on a browser? Also A few months ago I did make a payment arrangement and was told by an agent, after my services were shut off 2 days before the date I had set up and got confirmation, that the payment ar

Question

 • Xfinity My Account App

54

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Accepted Solution

Xfinity/Comcast Early termination fee refund

I called to terminate my service and was told that due to my circumstance, that I will not be charged any early termination fees. I never got a confirmation email until I insisted to have it sent to me immediately. Customer service agents mentioned that they will send it to be within 5 days, and

Question

 • Billing

50

4

Accepted Solution

Why is my data reaching its cap?

I have a data cap of 1.2TB and somehow I used 300GB in the last week when I wasn't even home most of the time. I have identified and stopped a suspect device. Hostname: [Edited: "Personal Information"] Brand: SichuanA Model: Unknown Operating system: Unknown Device Type: Unknown Connection Type: Wi

Question

 • Your Home Network

34

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Accepted Solution

Data use

same issue for me , for past 6 months data usage in the 400-600 GB range.  in Sept   I'm over 1229GB and climbing !  my habits haven't changed at all,  there is definitely some issue on xfinity end  or they are just  reporting data usage incorrectly, leakage, 

Question

 • Your Home Network

47

2

0

Accepted Solution

Unable to Sign Into New Xfinity Prepaid Account

Hello. I just received and installed my new Xfinity Prepaid modem.  I am able to connect to the internet, and everything appears to be working.  However, I cannot log into my Xfinity account at https://www.xfinityprepaid.com/.  When I try to do so, it redirects me to https://my.xfini

Question

 • Sign-In and Account Management

20

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Accepted Solution

No email since 8/21.

I haven't received any email in my comcast.net account in almost 2 months, actually since 8/14/21, including emails from Comcast itself.

Question

 • Email

39

4

0

Accepted Solution

Time sensitive serviceability escalation - need pricing on extending service to home in process of being purchased

Hi, I have a serviceability issue that I need to be escalated as quickly as possible - we're currently in contract on a home and we need to get the pricing for extending service out to the house known as soon as possible, as it will affect the home purchase process. We just need a real estimate of

Question

 • Customer Service

11

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0

Accepted Solution

ebb approved by national verifier but denied by xfinity

got the following email response from xfinity after applying for ebb benefit Important information about your EBB application Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not complete

Question

 • Customer Service

1.3K

22

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Accepted Solution

Unable to access your account details

I just recently got an xfinity account set up, but immediately upon trying to access my account through the browser I’m given an error saying the page didn’t load correctly, and refreshing doesn’t help. Trying the app gives me the error you are logged in, but we are unable to access your account det

Question

 • Sign-In and Account Management

12

1

0

Accepted Solution

Frequent disconnects (3-4 an hour) since recent outage. Getting worse every day.

Long time Comcast/Xfinity customer (gong back to the Adelphia days!). Moved to a new city in July and after the tech came out to run a new line to the house, didn't have any problems with disconnects for about 2 months. A couple of weeks ago there was an outage in our neighborhood for about 5 or 6 h

Question

 • Your Home Network

40

2

0

Accepted Solution

Service at Second Home

I am moving to [edited: private information]. I’d like to start a second account for the new address. How do I go about doing this?

Question

 • Customer Service

12

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0

Accepted Solution

Contacting Xfinity to Correct the Underground Coax Line Installation Survey (Corrections Enclosed)

Hello! Today I received a visit from a technician who came out and hooked my trailer up to the nearest coax source and verified that my equipment was working correctly. Everything is fine Internet-wise. However, he left a long coax line running from the box to the trailer that's temporarily above gr

Question

 • Customer Service

27

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0

Accepted Solution

Account access

Im having similar problems as other new customers when I try and access the "My account" tab I get an error message telling me something went wrong and it prompts me to reload the page, which results in the same error. I can click on the "View my bill" option but that just gives me this message

Question

 • Sign-In and Account Management

38

2

0

Accepted Solution

Can I pay my Xfinity cable bill bi-monthly?

I am going to be late on this months payment. My income has changed, as COVID-19 is still causing me to not have stable hours at a job where I used to be full time (pre-COVID-19).  The site says that I am not eligible for a payment arrangement.  What are my options?  Is there the cha

Question

 • Billing

16

1

0

Accepted Solution

Closed

Internet drops after upgrading to Moto MG8702

I bought a Motorola MG8702 because my old router was unsupported. I have had nothing but problems staying connected.  When it works, the speeds are amazing, but it drops the connection at least once a day (both wired and wireless).  The Xfinity app says I am offline all the time, even rig

Question

 • Your Home Network

37

10

0

Accepted Solution

On demand episodes only available in HD, not SD

Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black

Question

 • On Demand

37

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0

Accepted Solution

"Hmm, the page didn't load correctly" upon sign in

I get this error message on multiple different browsers (chrome, safari) and devices (OS X, Android) when I log into my xfinity account. The URL is https://customer.xfinity.com/?beta=1 It looks like I'm part of some beta treatment but https://customer.xfinity.com/?beta=0 also does not wo

Question

 • Sign-In and Account Management

200

1

0

Accepted Solution

Contract Ending...

Hi Xfinity agents. My contract ends on 10/25 and I'd like to switch my services over to 1gig data only unlimited.  Can you tell me how much that will change my bill, please?  (I'd be dropping voice/video)  I'll be happy to PM you my info so you can look at my account.  Thanks in

Question

 • Customer Service

16

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Accepted Solution

plan charge not what was quoted to me

I was quoted $40/mo by 2 agents. I am being billed $50/mo.  Description of charge says that includes $10/mo credit for autopay and paperless billing.  I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo.  I

Question

 • Billing

12

1

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