My modem is offline can I restart it remotely

Hello, I have 2 xFi pods (newest model) that don't broadcast 6GHz and it's causing issues with newer iPhones (15+) where I'll stay connected to the Gateway (6GHz band) when I should be roaming to one of the pods. I've connected to the gateway directly and disabled 6GHz and confirmed with a macbook t

I want to port my wireless service from T-mobile to Xfinity. The rates and the trade on incentives are attractive, unfortunately I am having issues that are not being resolved at the store level, and forget about the the call center. Overall I am a happy customer, and I am not faulting the store sup

Hello, I just moved house and kept my previous Xumo box. But after plugging it in, I'm stuck at a screen with only 2 options: "link your account" and "settings". I did "link you account" (multiple times even) but nothing else is showing up. What can I do? If I look at my Xfinity account, it says I h

I updated from an owned modem to xb8. It's working fine after I realized only one port on the back can do 2.5Gbps :-). However the xfinity app shows I'm offline. I'm sincerely tired of going through the mind-numbing assist over and over. But with the app not showing me online various parts of the ap

We are wanting to upgrade our tv package and internet speed and equipment but I don’t see any good bundles. Do you not do that anymore? Please and thank you for any help-

I want to cancel my peacock subscription, but I keep getting the same error message " We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.". Please cancel this subscription!

I am receiving the following error when attempting to download programming from the Xfinity Streaming app from overseas (Amsterdam and England) over several days. “Cound not create download Unfortunately we’re not able to download this program at this time. Please try again in a few minutes, or sele

I have attempted to update my mobile phone number for my internet account, but it will not accept an international cell phone number. Is there a workaround for this or could a customer service agent update the number for me?

Throughout the past couple weeks Xfinity has made things extremely difficult for me. I originally had a two year contract which went smoothly. However, after that expired my bill went from $75 a month to $180. This was an absurd price increase so I immediately went to talk with an agent. I talked to

Using the app when I try to activate it just says "something went wrong" and never goes further. I spoke to customer support and they claimed my new gateway was too old, so fine, I went and traded it in for a new one. Same problem. So I now have the newest model and the Xfinity app is updated. No lu

I have been misled twice in recent weeks by dishonest Xfinity phone customer service agents. I initially chatted and then went to an Xfinity Store and finally called in to try to reduce my nearly $350 monthly bill. I specifically wanted to know why I wasn’t getting a three product discount as one of

Where do I start? Not to go into specifics but I had issues out of my control from Xfinitys end that left me without service for weeks after moving apartments and upgrading my internet plan. This on its own was an unbelievably strenuous process but it eventually worked out. Fast forward to today and

I switched from "Economy Plus" Internet to "Performance Starter" 3 years ago, yet the Xfinity app still shows my Internet service and speeds as "Economy Plus, 3 Mbps down, 2 Mbps up". 3 years ago! My "Performance Starter" service is rated 400 down, 35 up, and I'm actually getting 480 down and 40 up

Hi there, I cancelled my services the other day and I was waiting for it to turn off and they haven't yet. I'm not exactly sure what to do, but I wanted to make sure they were turned off before I sent the equipment back.

Hi I had my upload fixed in this thread: https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c Speeds down/up have been great since my other thread but I've been dealing with intermittent high latency / internet drops t

I got the internet+unlimited mobile line bundle in-store, and it's not recognizing that I have the two plans bundled - I just got a bill notification for $79.something plus a $10 servicing fee for my mobile line, even though I should only be paying $48 a month (plus a $100 one time installation fee,

I have changed the channel to 6 as someone suggested since my laptop is a Dell and I still can’t get my laptop to find my router. Do you have any other ideas?

In 2025 Minnesota passed a new consumer protection law, Minn. Stat. § 325G.56, requiring companies to adhere to basic rules: "Cancellation must be easy, cost-effective, and timely. Online cancellation must be offered if the business has online subscription management." It seems clear to me that Comc

Hello, I would like to connect with a Digital Specialist to help lower my bill. I just need fast internet, no other services, please. Promo has ended and it has gone up an additional $40 over the last few months. Budget wise would be great to keep it around $95/mo. Please reach out at your convenien