On internet essentials website it shows new plan called Internet Essentials Plus. Says Double the Speed and Gateway Included Free with the Emergency Broadband Benefit. I am currently on Internet Essentials 50/5 and enrolled in Emergency Broadband Benefit. Will they automatically upgrade peop

Does the chosen internet uploads and downloads speeds affects the data block usages’ Total Monthly Usage until Total Monthly Overage? Or it depends if it’s mentioned or described from this company’s current service’s contracts and deals descriptions? [Image Removed: "Personal Information"]

My X1 boxes no longer show up in the Remote App. I have signed in and out of the app and also tried deleting and reinstalling. No luck. I also have done a system refresh. In what might be a related issue, Xfinity voice caller ID no longer shows on the TVs when calls come in. I have checked and reset

I have a low cable line that is causing a safety hazard and have submitted a ticket and wanted to follow-up to see when this can be resolved. Thank you

Can the Nest indoor camera be added to Xfinity

Downloaded Xfinity Streaming Beta App on new Samsung Q60A UHD TV. Most things work but I am unable to change TV channels by typing in a channel number on my Samsung remote control.  Also the voice function on the remote does not work(does work with all other apps).  I understand there are

My old account was disconnected in April and put in a request for a refund on April 28th. I called May 3rd and was told that the refund was submitted to my card on May 4th. It is now May 16th and still no refund on my card. Do I have to get a lawyer? This is really ridiculous. 

Several times Several days Several months AND SEVERAL PEOPLE WITH SEVERAL DIFFERENT TYPES OF DEVICES have been logging into my xfinity wifi.  Some were sitting around my home logging in and then NEW DIFFERENT DEVICES LOGGING IN FOR THE FIRST TIME WHEN EVERY ONE IS ON PAUSE MODE.  XFINITY

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

Have a new TV, when I program my remote to work with new TV will it still work with the cable box?

What is the status of my ticket [edited] …

I see that similar questions have been asked and answered but want to be sure... I have a xfinity account for my primary residence in Auburn. Fine. I'm also renting a space from a family in Hooksett. They are already xfinity customers. They have a drop and a modem in their cellar. So as to

They are running new water lines on our street and they hit my internet line.  Xfinity doesn't want to come until next week.  This area was surveyed and since Comcast doesn't bury the lines properly it was hit.  This xfinity line was only 2 inches below the surface.  This is act

Why can't I get the ME TV channel, its telling me I have to subscribe to a new channel to receive it. How do I fix this????

This unit replaced an xb6 unit that worked for several years feeding two wifi repeaters years before even the first generation of the xfi pods. I had done an extensive wifi RF review before installing those repeaters, and they ran perfectly for years. But the new xb7 wifi signal levels are signi

*I am not educated in this department and need some help and advice* Hi, from doing my own research I want to find some clarification. I just signed up for xfinity 1.2 Gig plan, I’m aware my modem goes up to 2 gig download speed. I’m wanting to hear that I will be able to make use of everything with

I was talking with an agent about my latency spikes and told her I have a modem rated for 200 Mbps (MB7220). I already knew I would not get more than 200 Mbps but she said I was getting latency spikes and having to reset the modem frequently because my modem is "not compatible" with my plan. Just wa

Hello, I was able to login. However, when I move to the My Account page I receive the following error: Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later. Refresh page Does this issue have a resolution?

I had a technician come in a couple of days ago and he told me that there was a problem with lines outside. He said he submitted a maintenance ticket and that they would come by a couple of hours later. Fast forward a couple of day and I talked to a chat agent and he told me that the ticket was canc

On Saturday May 7th, I had multiple new devices logon to my network. I took immediate action, changed my passwords, removed the new devices, and restarted my router. The same devices then popped up again. This time, I deleted the devices, changed the network names and passwords, and restarted everyt