I recently moved and attempted to transfer addresses, because I was transferring from a bulk deal with my old place they essentially cancelled that service and then turned on the tap at the new place. On move in I just plugged in the same Gateway from my old place activated it, and was (in theory) s

I’m feel very undervalued as a loyal customer. Promos for existing customers are worth pennies. I have repeatedly signed contracts over the years, but once they end, Xfinity raises the prices and offers very meager discounts. New customers are offered heavily discounted services. Why is that? Why no

We requested unlimited internet at the beginning of our service but keep getting texts and emails stating that we are over our limit. How is that possible?

I'm on a 1.1Gbps / 300Mbps plan, however, I only see 40Mbps upload. I have a Ubiquiti UCI which appears to be approved for faster upload speeds. I've already had a tech out and they confirm they see higher speeds through the cable but are saying the modem is the limiting factor. It appears that othe

Last Saturday (10/5) - my X1 main cable box with DVR stopped responding to the remote. After 2-3 hours communicating with Xfinity Assistant and then human chat - it was decided that I needed a new box. A technician came on Monday (10/7) and installed a new box and gave me a new remote. The remote pa

How do I trade in my old dvr for a 4k dvr

I have tried calling and using online chat resolve an issue but have had no luck! I have called three times. First call the rep told me the issue was caused by xfinity rep doing something incorrectly and it would be escalated. It’s been a month and it hasn’t been corrected. I called back and was tol

To Comcast: I appreciate that your email system uses pattern-matching algorithms to detect and stop probable scam/spam emails. That is a useful service for your customers. However, problem-detecting algorithms sometimes make “false positive” identifications. I know that as a company, you are disincl

I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfi

I've been a very long-time Xfinity customer, 35+ years. I currently have tv (Popular package), internet, and mobile phone service with Xfinity. With baseball season approaching, I would like to watch our local Seattle Mariners team play on Root Sports. However, that particular channel was moved up t

Good morning. I was looking at my future billing and see that it's going up next month. I assume a promotion I have is expiring. Could I speak with someone about possibly downgrading to a basic plan or just internet only? Thank you

After sending emails to a family member at RCN.COM for over 25 years my emails are now being returned as "could not be delivered". I can send email to that address from GMAIL and YAHOO but not from Comcast on my Computer or phone. I can RECEIVE emails from RCN.COM but cannot send. Here is the header

I changed my internet only plan to a lower tier (speed) via online live chat Thursday, 3/6/2025. I received the confirmation email that same day, received new modem the day after and got it all set up. However, when I do a connection check, it's showing the previous higher speed; when I check My Pla

I just upgraded to Xfinity X2, which promises 2gbps/300mbps. I have a CM1100 Docsis3.1, which in theory should be capable of supporting the speeds. However, I see that I am getting capped at 800mbps/40mbps. I care about the upload speeds. I want to see if there's anything that can be done to increas

Hi. In the past, I could add a service (e.g., $5 per month) and it would cover any maintenance type issues or running some cable wires inside the walls, etc? Does a service like this exist? I've been trying to get a rep on the app/phone but after 30 minutes of insanity with the chatbot, I've given u

I have an old xfinity email (created in the aughts). A long time ago I set it to forward to my primary email and have left it be. Recently I have gone to try and access it but had forgotten the password. When I try to reset the password it asks that I sign into home wifi. I have signed in to my home

Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?

My problem is with a bombardment of phishing emails that contain attachments. This seems to be a new scam. What they do is send emails using my email address (I am not sending these) to non-existent email addresses. They contain attachments which I believe to be malicious. Xfinity has no choice but

I just switched to the NOW service and have been charged for the final (hopefully) regular Xfinity payment. But I no longer have access to my older Xfinity account and so cannot view the bill or charge details. How can I get a copy of that final bill?