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Welcome kit

I still haven't received my welcome kit.

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21

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Unlock phones in my account

Because my internet and tv services were not working as before, I requested my internet to be cancelled on 10/13. The agent at the store did not told me my mobile serice will be also disconnected so on 10/13 all devices in my account were cancelled for services therefore only WiFi access. I contacte

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36

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Bill increase by about 25%

I have/had the 800 mps plan and the price increased from 86.05 monthly to 108.05 monthly. I downgraded to the 200mps plan to stay within my budget until I can find an alternative to Comcast. Their pricing is getting ridiculous. I've been with Comcast for over 20 years and this is the loyalty they di

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38

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Cannot log into MAX app on X1.

I can no longer stream HBOMax on my X1, Apple TV or iPhone. I cannot link it to my Xfinity account. I spoke to HBOMax help and they said my account was terminated by Xfinity. I contacted Xfinity and they said my account is in good standing and that because this is a third party app they cannot help

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446

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Closed

Cannot pause or rewind live TV again

UPDATE - rebooted cable box. Worked for awhile. Now when resuming a paused show it will start playing a little, then it will jump to live TV skipping the paused part of the show. Tried "rewinding back" the show, but it only played a few seconds and then skipped to live again. Remote batteries

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1.3K

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Closed

AppleTV Plus App Will Not Launch On X1

I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch. It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever. All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu

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6.9K

16

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Promised refund never gets issued!

My Xfinity Internet service was terminated in Aug 2023, leaving one month fee (around $127) prepaid to Xfinity which the refund team promised will be refunded. But it has been more than 2 months since then, I have not seen any refunds. Last month I got refund for $7.74 and support team promised that

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32

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Mobile Reward Issue

Today I tried to add 2 line and purchase 2 iPhone 15 Pro Max with my reward code and I was extremely disappointed that I was not able to do so. The systems did not allow me to order both phones at the same time because they are in back order and so it only let me use the promo code on the 1st phone

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29

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Closed

NFL NETWORK channel 1215

•UPDATE• I just went to check and apparently my issue has been fixed. NFL Network channel 1215 is working correctly. I hope this isn't a recurring problem!! I have no idea what in the world is going on! The guide shows NFL Network - channel 1215 currently playing a Bengals vs. Saints game but

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1K

7

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Visa Debit Card Expired!

Hi, I received a Visa debit card a while back. I glanced at it and put it away to use on something we needed for our house.  We went to use it the other day and only then did I realize that it had expired at the end of August. Would it be possible to get a replacement card so we can still us

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27

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PEACOCK

Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer.  I am still getting billed for Peacock.  Spoke to countless customer service reps and no one is able to rectify this. 

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62

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XE1-s pod compatibility

I have some XE1-s wifi extender pods I used with an older XB3 modem/router. I now have the XB7 gateway.  Are the XE1-s pods compatible for use with the XB7 gateway?  Thanks for any advice.

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98

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TVLand removed from my plan

I see that TVLand is suddenly no longer available in the Popular channel lineup. I have reviewed my last 3 monthly bills and I do not see any notice of this change. Now I’m wondering what other changes have been made with no notice. With all of the communication options available I do not understand

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191

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Closed

Illegal Unauthorized Changes to my plan - Fraudulently Entered Me into contract without my consent

On 8/28/2023 I chatted with an agent about a payment extension. After the payment extension was processed the chat agent asked about changing my legacy (NOT ON CONTRACT) (X1 Premier Pro + TP) plan. I said “No Thank You” after reviewing the proposed changes and ended the chat. Moments later I get a c

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411

6

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Closed

Android security updates

Why can't I get the April android security update for my pixel 6a phone? The update has been out for weeks now for this phone. When I ask for and update in settings it says none are available, but they have been released for weeks! Who or what is blocking my access to important security updates???

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361

8

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Email search error

I am getting the following error when I try to type in the Xfinity email search bar for my Inbox: Mail folder “Virtual/All” could not be found on mail server imap-central.ge.xfinity.com.  Everytime I try to type in the inbox search bar that message comes up. Cannot search for any emails. 

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181

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Xfinity rewards shipping

I'm sorry if this has been answered before but I couldn't find the answer when searching. I recently switched over to Xfinity Mobile. The reward I activated for that was a 50 inch TV. Under status, it shows I qualified for it and that they should send me an update when it ships. My question is: will

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31

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Upgrade TV package without upgrading TV boxes

Is it possible to upgrade my tv package by just adding channels and not having to exchange equipment? I’d like to just keep the boxes I have since they were just oinstalled a couple of months ago. Thanks!

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31

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Internet Continually Dropped Due to Hardware

My internet would drop multiple times a day for almost a month. After working through some troubleshooting and restarting my connection and hardware it would come right back. I was then told I would get a new router/modem, which they didn't actually put the order in, and wasn't able to get straighte

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17

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Closed

Peacock Premium On Us - Xfinity Rewards

I'm a Diamond member of Xfinity Rewards but the Peacock Premium offer is not showing for redemption. I'm currently also on Gigabit Plus which has a 2-year offer, but the Xfinity Rewards offer seems to be a better offer.

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93

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