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redberry
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Conversationalist

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9 Messages

Wednesday, March 12th, 2025 2:06 PM

Future Billing

Good morning.  I was looking at my future billing and see that it's going up next month. I assume a promotion I have is expiring.  Could I speak with someone about possibly downgrading to a basic plan or just internet only? Thank you

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6 hours ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

6 hours ago

 

redberry Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do for you. Plese send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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