1 Message
Unlimited internet
We requested unlimited internet at the beginning of our service but keep getting texts and emails stating that we are over our limit.
How is that possible?
1 Message
We requested unlimited internet at the beginning of our service but keep getting texts and emails stating that we are over our limit.
How is that possible?
Accepted Solution
EG
Expert
•
111.5K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityPeterH
Official Employee
•
2K Messages
4 months ago
Here is a great step by step process on how to send us a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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