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Access to Netflix

Can I use my X1 box to access my Netflix account? That is a separate Netflix account, not connected with Comcast for management and payment.

Question

 • X1

86

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0

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Prepaid internet advance paymeny

Can I pay 6 months in advance for prepaid internet?

Question

 • Customer Service

48

2

0

Accepted Solution

Closed

Internet randomly dropping and inconsistent internet speeds.

Hello. I have been having issues with my internet dropping signal for the past 2 weeks or so during virtual classes and other random scenarios such as video buffering (never really had this issue before) and having constant packet loss when playing online games. I also get inconsistent speeds. Whe

Question

 • Your Home Network

380

5

0

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Xfinity Stream Beta app on Fire TV Stick limitations

We're an Xfinity customer with Xfi Internet + X1 TV + Voice and 5 TV's. I recently replaced the set-top boxes on 4 of the TV's with Amazon Fire TV sticks and installed the Xfinity Stream beta app on those firesticks. The firestick enabled TV's with Xfinity Stream app are working well, but I've not

Question

 • Xfinity Stream App

230

2

0

Accepted Solution

Incentive - $100 prepaid card never received

I received an email confirmation on 15-Feb-2022 of being eligible for $100 prepaid card. Status update shows card shipped on 23-Feb-2022 & will arrive in 7-10 business days. It's already 20-Mar-2022 which is almost a month & I haven't received it yet.

Question

 • Customer Service

184

3

0

Accepted Solution

Help me remain Comcast customer.

Hello, i want to jump to xfinity mobile and get new phone for 24 months pay I have the 600 mega/s internet plan for monthly $60 and the internet contract will end soon so i want to ask if i can get a contract extension or can i get a good deal for the internet and stay with the same 600 mega bundle.

Question

 • Customer Service

56

1

0

Accepted Solution

6 minutes to load Xfinity Gateway Portal (10.0.0.1)?

Something changed recently. I used to be able to go to 10.0.0.1 to manage my gateway and the portal would load immediately. It's now taking 6 MINUTES to load! I timed the load times several times using my browser's dev tools, and each time the portal won't load until 6 minutes have passed. This seem

Question

 • Your Home Network

369

7

Accepted Solution

Pickup in store still not available

I have chosen to pick up my modem in store, the website says "Your equipment should be available for pickup within 1 hour", but I've been waiting for more than 24 hours. Anything wrong with my order?

Question

 • Customer Service

59

1

0

Accepted Solution

payment receipt

Is there a way for me to get a receipt when I make a payment?

Question

 • Billing

27

1

0

Accepted Solution

Closed

How do I delete my Xfinity Community profile?

Since I created my Xfinity Community profile the amount of spam in my email inbox has exploded. I'm not talking about notifications of posts in the community -- I'm talking about phishing emails, invitations to presumably malicious sites and so forth.  This occurred almost immediately after I

Question

 • Getting Started

115

2

0

Accepted Solution

Closed

cant load just one website

my internet crashed yesterday.the website i was on wont load now.it times out every time.ive reset the modem several times as well as doing a complete system restore on my comp.same problem.i can get the site quickly on my phone using verizon data but when i change to the wifi generated by my modem

Question

 • Your Home Network

189

8

0

Accepted Solution

Closed

MAC Filter Setting is missing on xB6 - Arris TG3482G

Hello, I have an Xfinity gateway xB6 and am unable to see my MAC list of devices from Gateway > Connection > Wi-Fi that were allowed to access my network. The function to allow or deny any is gone. Also, I noticed that my Broadcast Network Name for both 2.4 and 5gHz is enabled and that chec

Question

 • Your Home Network

61

2

0

Accepted Solution

Fee for Sending Faulty Boxes Paired with Falsify Technician Report

I was setting up a new service both TV and Internet, internet works absolutely fine. I was having issues getting the TV box set up, it would get to the start screen but then the remote wouldn't work. So I chatted with at least 3 different service people on the phone and in chat, each tried something

Question

 • Billing

41

2

0

Accepted Solution

How do I cancel TV service but keep Connect More internet service?

We would like to keep Xfinity internet service but wish to cancel TV service at this time. How do we do that?

Question

 • Customer Service

55

1

0

Accepted Solution

True or false?

Xfinity says my new Arris S33 modem is at fault. Arris support says, "The upstream power is lower than 45 dbmv. It should be between 45 dbmv and 51 dbmv." Xfinity says these values are not important. So who is correct, Arris or Xfinity?

Question

 • Your Home Network

100

3

0

Accepted Solution

Closed

Cancel Starz Subscriptioin

I accidentally used the flex box to purchase a Starz subscription. I want to cancel that since I saw it come up at a $8.99 charge on my Xfinity internet bill. It's really frustrating because there is no way to manage/ do this on the xfinity portal, and the flex box doesn't show me subscribed to anyt

Question

 • Billing

2.7K

6

Accepted Solution

which modem is better?

I recently decided to upgrade my internet to Xfi complete. For $25/month, it includes unlimited data and a modem. When I initially signed up online, I wound up going to my local Xfinity office soon after to get a (white) modem since I wanted to start access of it right away. Hooked it up and all wor

Question

 • Your Home Network

86

2

0

Accepted Solution

Follow up to prior post

Hello - I previously posted due to an billing error where I was charged back-charged erroneously for a service.  All got resolved; however, I just received notice that I have a $10 late charge and my April payment due is for two months.  Looking at my credit card statement, my March pa

Question

 • Billing

53

1

0

Accepted Solution

Streampix

What is 'Streampix?' I've not requested it nor have ever used it yet, I'm being billed for it! It(the aforementioned channel is listed a a"Premium Channel" and I wish it removed STAT. Xfinity/Comcast, your "service" is driving me to reconsider continuing w/your company. The package states "included"

Question

 • Channels and Programming

58

1

0

Accepted Solution

Wifi Hotspot (Not at home) not working anywhere on earth

Every single wifi hotspot continues to say "no internet connection" no matter what conditions are applied: New phone (as in going out and buying one) Old phone (as in erasing it and trying again) Just installed security profile certificate Removed the above and replaced it Going thru all

Question

 • Customer Service

96

5

0

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