We had an above ground line set up to restore service to our home. While waiting for the line to be buried, lightning struck near our house. It fried equipment connected to the modem and cable boxes including tv, receiver, sound bar, router, etc.  Only electronics that we’re connected to the d

Due to a potential $50 + cost increase for the Triple Play, I am considering downgrading to internet only. What are the options and costs associated with this? I am a Xfinity mobile user as well

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

Reporting a low hanging wire at <edited: removed personal information>

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in.  But now everything is requi

I applied for the ACP through the national site, was approved by them, then filled out the Xfinity in early July that said I should hear more within 48 hours. On July 6th, I got two "order confirmation" emails that say my ACP application is in progress, but haven't heard anything since then. 

I need to downgrade to internet only! There are NO options on line and can NOT get a CS Person on the phone. I have a bundle (TV, phone & internet). Please Help!!

Hello, I would like to remove the carefree minutes world select 300 add on from my Xfinity voice account because I haven't been making very many international calls lately but there doesn't seem to be a way to remove it online.

How do I change the shipping address of the starter kit? I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process. How do I change it?

Saw another user with a similar issue. I've had no issues for the past few years running a NETGEAR Gateway C7000v2. Now my internet speeds dropping to 30mbps or less, and sometimes I lose internet all together. Just started happening in the last couple days. Posting my Event Log and Cable connect

I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are sti

I got a wifi extender for my basement but the wifi does not always get recognized or allows wifi to work as fast. Should I try another wifi extender, upgrade router and ir enhance to a faster service?

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Smart resume is not accurate at all. This has been happening for the last couple years. Comcast Customer service has no clue what customers are talking about. That’s what you get for foreign Call Centers. But isn’t it funny it’s forcing you to watch one and a half commercials instead of missing par

A technician came to our apartment yesterday and said that it did not have Xfinity, so we would like to cancel our service and possibly get back our one time payment of $25 since no setup was done. Please help us with this as soon as you can, thank you.

The past month I have been having issues that have required me to power cycle my modem at least once a day, but it's gotten to the point where that's not helping and I lose connection several times a day Downstream Bonded Channels Channel ID Lock Status

I had a new line installed on the 10th of last month (06/10/2022). I had no idea they were going to need to run a new line from the main box.  He said he would need to have someone come out to bury the line.  He said it would take about 2 weeks.  I received an email stating how the p

The touchscreen with our Home security beeps and states on the screen " We've lost communication with you Touchscreen Power Adaptor". It is plugged into working electrical box and I have rebooted it. The issue may have started after the power adaptor was upgraded.

How do I/can I recover emails that went to trash that are 60-90 days old? Apparently, I was sent some tickets that I had ordered and the transfer was made via a different party (the seller). I'm sure I thought it was spam when it came through.

Ustedes en mi cuenta de google me activaron esta señal,porque?