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Porting Mobile Lines
I have been unsuccessful porting over all 5 of my mobile lines to Xfinity. I'm bringing my own devices. All are compatible. I have spent hours on the phone only to have the person on the other end say they can't help me or do you have a relative with an account. SERIOUSLY? I moved our internet from
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Xfinity Mobile
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Peacock Premium Claim Not Available in Reward
I have read similar posts that Peacock Premium claim is not available in reward and the only option is to send a direct message to support, so I am starting this post
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Channels and Programming
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Closed
Billing increase
I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added. Prior to adding mob
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Billing
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XiD-C not connecting
I have a new XiD-C box and tried installing yesterday. It loaded, but the picture was frozen and the error said it could not make an internet connection. I understand that because I don't use internet on this TV. And, I thought the MiD-C was not wifi anyway. I have unplugged everything and reinstal
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X1
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Gigabit x10 Availability
Hi, I'm interested in the Gigabit x10 service. I called customer service and they seemed unaware of the difference between cable and fiber services. How can I find out if fiber is available at my address?
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Customer Service
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Peacock offer
i never recieved offer in my rewards
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Channels and Programming
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Closed
"Send as" from Gmail using my Comcast account no longer works
I periodically send emails from my comcast email address ( [Edited: "Personal Information"]) from Gmail. Tonight, it no longer works. I have not sent an email like this for a while, so I don't know how long it has been broken My setup is exactly what shows here I have tried: my username @com
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Billing Statements Request
I would like to get contact information for the department that can provide me with a detailed billing statement of my account. My account shows one thing (which is obviously incorrect), and live chat agents each give me different information that keeps changing. Please provide me with contact detai
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Billing
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Horrible Appointment Service & Sketchy reimbursement credit
I have been using Xfinity for these past two years but these past couple of days really upset me. I had an appointment that was scheduled with all receipt of appointment. I took a day off from work and was waiting for the appointment. After the appointment time has passed, still no technical person
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Customer Service
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Cannot Send email To Charter Account, Receive Mail OK When using Xfinity
I am unable to send email to my charter.com account while in my Xfinity serviced home in Florida. I can receive email OK to my charter account. If I turn off my xfinity network, I can send email okay through the cellular network. I can also send email OK when I use the open wifi in our
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Unable to send a direct message
I posted a message to the Xfinity Community forums yesterday and I received a response asking me to send a direct message with my full name and address. However, I am unable to send a direct message because the New message" (pencil and paper) icon is grayed out on the Conversations page.
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Getting Started
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Peacock Premium
I received an email on July 18 that I could redeem peacock premium with Xfinity Rewards. I redeemed my reward in my Xfinity account but when I click on the Xfinity Assistant I don't see the option to activate it. Have tried many times.
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Customer Service
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Chanel available.
Want to know if l have Netflix in my channel available?
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Channels and Programming
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remove old cable line between house and pole
Hello, may I have some assistance in removing an old cable line that runs between our home and the pole? Many thanks, [Edited- Personal Information]
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Customer Service
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Receiving bill from an account I should no longer be on.
I am receiving paper bills for an account I no longer have access to, am not a part of, and need to be removed.
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Billing
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Brit Box
Can I exchange my Peacock service for Brit Box service?
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Sign-In and Account Management
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xFi complete
Why do I need xFi complete for an additional $25 each month?
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Customer Service
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britbox
Supposedly BritBox is available through X1. When I look at the APPS on my TV box, I do not see it. So where do I find it or get it?
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X1
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Closed
Cancelled TV service, and maintained internet with increased speed
Cancelled TV service, and maintained internet with increased speed.TV and equipment is still showing on bill, with NO increased in speed Please assist
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Billing
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Gigbit pro/X6
How do I get the gigabit pro/X6 service? A fiber node was installed and provisioned 240 feet from my house. Looking for some help to get a ticket submitted.
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Customer Service