I currently rent a Xfinity modem from a student deal in PA. If I want to move from PA to MN, may I return the modem to a PA store and pick up another one in MN store?

Hello, I have Xfinity Wireless NOW and am having an issue. I keep getting "Unsupported message type" voicemails from one phone number. I have tried to block the number but they are still able to leave a voicemail which they never leave anything. I would like to stop them from even reaching my voicem

My wife was sent a collections bill for $140 despite us resolving any open balance. On top of that, the company still owes us $240 at least for a phone account we were fraudulently charged for for six months. If we cannot resolve this, we are reporting to the FCC or FTC.

From about 7pm-morning I will experience about a 30-60% jump in packet loss, over Ethernet and WiFi. This is making it impossible to do any work from home, I have tried contacting support both over phone and text and they have been unable to improve the packet loss. I am at a loss to what I can do a

Updated to Xfinity Gateway router from my personal modem and i am experiencing DNS issue on multiple sites including google.com.

Hi, My plan rate increased to a point where I would like to select a slower, cheaper plan. I have tried to do this through the app and through the website but neither has worked, when I click the "Change Plan" button the app or website would get stuck in a loop and sometimes would stop the loop sayi

My Xfinity bill is going to increase over 50% in the next billing cycle. I am not interested in continuing my internet service if I can't have the price lowered. I looked at the offers available to me and none of them appealed to me. I have an internet only plan, which is what I want to stick to. I

Hello, In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corpo

This is the package I signed up for and fulfilled my side of the agreement: You will be enjoying the high speed of 2000MBPS internet speed along with the same Xfi gateway + Now Tv more than 125 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic

I need to relocate my outside cable and drop point in one of two ways: 1. move it from the east side to the west side of the house or 2. run cable underground. Current location overhead is too close for code to future swimming pool.

I spoke to a representative on March 31st and cancelled our services as of April 1st (24 hours later). When I now check online, it states we still have upcoming charges (normal amount) for service dates Apr 19 - May 18. If we cancelled two weeks ago, how can we have upcoming charges?

Third time trying to post after crashes. Price went from $25 to $90/mo for 400mbps. No options on web site. Ridiculous increase. What is available?

I am missing several channels from the grid on XFinity Stream. The channels that are there tell me I need to subscribe even though I am a subscriber. I have tried emptying the cache and reinstalling the app. What gives?

Our cable bill is over $300 per month, and I was checking my bill and found that we are being charged a $15 fluctuating regional sports fee per month. We have no interest in watching sports and would like to have this removed.

Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?

Upgraded to 800 Mbps for 55$ (I have email confirmation), I've been billed for 100$ for 3 months. Need help with resolving this and getting credit for the 3 months. I cannot afford this and already getting quotes for switching to other companies in my area. ridiculous that I can't even connect to a

I received a vm that my 50% promo rate would end today. Trying to talk to someone to find out if the call was real or not, but IMPOSSIBLE to talk to anyone. I swear if my rate does go up, there will be [Edited: Language] to pay and I'll yank my business. Sick, sick, sick of their bloody AI that save

I returned my xfinity equipment back in 2021 after I moved out of an apartment that included free cable and wifi (through xfinity). I returned the equipment to an xfinity store in 2021. It’s now 2025 and I am getting messages to return my xfinity equipment. Who can I call to remedy this? I am having

Hi, I’m writing this message to share the deeply frustrating and painful experience I’ve had with Xfinity, before I officially end my relationship with this service—forever. I’m taking a personal vow that neither I nor anyone around me will ever use Xfinity again. Here’s what happened: In August 202

For the past 2 weeks, I have been having frequent periods where I experience audio dropouts during meetings and delays while working on remote computers. At similar times my router will log a period of high latency. Between 1 and 3 times per day it also reports that the ISP has disconnected. I have