1 Message
Price Increase
Hello,
In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corporation has left me frustrated. I am considering canceling the service if I cannot reduce my bill.
Thank you!
Accepted Solution
XfinityJeniece
Official Employee
•
2.8K Messages
3 months ago
Hey there, user_08jwm3, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your account to ensure you are getting the best value for your services. We definitely do not want to lose you as a customer.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_3oz9cs
1 Message
2 months ago
My "Happy New Year" gift is a 40% increase in my internet only. I definitely will look for an alternative immediately. Even the fed govt inflation has accumulated to "only" 20%+/-. Can't wait to find an alternative to comcast by any name.
1
AllanM
Contributor
•
25 Messages
2 months ago
You don't have to wait until the contract period ends to signup for a different promotional discount. I check every few months for a better promotion rate.
I highly recommend doing this at least once a year, and definitely way before the contract ends.
When I have made a change this way, there is no additional administration/signup/activation charge. The change just happens. You may need to reboot your router. This assumes your router has the capability for the speed you choose.
0
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user_32ixne
1 Message
2 months ago
Frustrated at the xfinity cable increase of $16 a month for 2025. Gonna go shopping.
5
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user_hb2fsi
2 Messages
1 month ago
I just became aware of the changes and price hike to Xfinity service. Bay Area sports channel (MLB) no longer available with my package. The upgrade in service will be approximately $50.00 more per month. Not worth it. I may just CUT THE CORD.....
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user_6wt1cw
2 Messages
22 days ago
Awesome that my service just went up without being notified beforehand. I'm probably going to go with another cell and internet provider. That's a big increase for one household.
1
user_22veft
1 Message
22 days ago
Price hike from $55 to $89 a month for the same service I've had for years? That seems like an extremely excessive increase. Unable to speak with a representative via Chat OR Phone? This is frustrating and disappointing. Looks like my credit for owning my own gateway equipment is no longer in effect either. What's going on here?
2
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user_duq2uy
1 Message
16 days ago
We have been on the phone and chat for over 6+ hours with Xfinity regarding our outrageous price increases over the past few months. This communication goes now where and we have spent 20 days trying to resolve. Being hung up on by customer service or "disconnected" . Being promised over the chat feature to lower our bill to 190.00 (we have the transcript as well) and still cannot get to a management supervisor to have this authorized and lowered. SO FRUSTRATED!!!!!! Need HELP!!!!!
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