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user_08jwm3
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Monday, December 9th, 2024 7:12 PM

Price Increase

Hello,

In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corporation has left me frustrated. I am considering canceling the service if I cannot reduce my bill.

Thank you!

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18 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

2 months ago

Hey there, user_08jwm3, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your account to ensure you are getting the best value for your services. We definitely do not want to lose you as a customer. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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user_4y3vww

1 Message

Why are the monthly charges going up?  

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2 months ago

XfinityDena

Official Employee

 • 

2.8K Messages

That is a great question @user_4y3vww ! From my experience it can either be that your account has fallen off your promotional rate or it is due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the Xfinity app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill. 

 

If due to increases in our rates, while we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount you pay during and after the promotional period. https://www.xfinity.com/pricechange

 

I am here to confirm what is going on. I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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Itsausername

New Poster

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3 Messages

This conversation will end with “we’ll see if there’s any discounts we can give you for now” then they’ll try to sell you their cellphone service and ultimately nothing will change. I recommend switching internet providers. 

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1 month ago

XfinityVictor

Official Employee

 • 

1.1K Messages

 

Itsausername Hello, I hope you are having a great day. Are you also having issues with your billing increasing. i am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_1jko61

1 Message

@XfinityDena​ can you send me a link to the sign in page? I cannot find anywhere to direct message.

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21 days ago

0

user_3oz9cs

1 Message

1 month ago

My "Happy New Year" gift is a 40% increase in my internet only.  I definitely will look for an alternative immediately.  Even the fed govt inflation has accumulated to "only" 20%+/-.  Can't wait to find an alternative to comcast by any name.

1

XfinityDemitrius

Official Employee

 • 

1.5K Messages

Hey @user_3oz9cs, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would highly recommend visiting our Xfinity Plan Builder where you can quickly and easily sign in to your account and view any available and eligible promotional plans. 

 

Once you visit our Xfinity Plan Builder, right under the "Street address and apartment" section, just select the "Already a customer? Sign in here." hyperlink, sign in with your primary Xfinity ID and see what available services that can be added to the account.

 

Please let us know if you have any additional questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

AllanM

Contributor

 • 

24 Messages

1 month ago

You don't have to wait until the contract period ends to signup for a different promotional discount. I check every few months for a better promotion rate.

  • Just go to your account on the web (maybe can be done in the app, but I hate the app).
  • Click on the hamburger menu on the upper left, and select Internet/Internet Deals. Under the place to enter your address, click Sign In Here.
  • Sign in
  • Scroll down to "Need to change your plan" and click Shop Deals and more.
  • Next to "Internet" click "Upgrade speed". This will let you see all the plans, promotions, and prices.

I highly recommend doing this at least once a year, and definitely way before the contract ends.

When I have made a change this way, there is no additional administration/signup/activation charge. The change just happens. You may need to reboot your router. This assumes your router has the capability for the speed you choose.

0

0

user_32ixne

1 Message

1 month ago

Frustrated at the xfinity cable increase of $16 a month for 2025. Gonna go shopping.

5

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XfinityAngie

Official Employee

 • 

1.6K Messages

 

user_32ixne, Thank you for reaching out to Xfinity Support. We are always happy to help. We understand that an increase in your bill can be difficult, but we can take a look to see if there is a promotion that can fit your budget. If you would like us to work with you on this,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

0

user_payhq21

5 Messages

Hi,

My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. I am a senior and with low income, I can not afford this price increase.

I might have to cancel this service with xfinity. And go with other option.

Regards,

-HB

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22 days ago

0

user_d501ca

Visitor

 • 

8 Messages

Yeah my promotion is over, and they claim there are no promotions they can put me on. They did say they can drop my Internet plan from $153 to $145 if I cut my data in half. smh [Edited: "Soliciting"]. Been with Comcast for over 10 years, but they keep increasing the price. Yeah after year they price hike. 2024 was also a huge increase. Autopay debit or credit card was $5 off bill, now it's only $2

Removing my content and labeling as soliciting is not cool. I am with comcast, how is saying I'm looking at other deals right now which are showing lower for same plan soliciting? 

(edited)

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19 days ago

0

AllanM

Contributor

 • 

24 Messages

@user_d501ca​ Did you log into your account to see what other internet plans are available? I prefer to look myself rather then trust the random xfinity support agent. 

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18 days ago

0

user_d501ca

Visitor

 • 

8 Messages

@AllanM​ I spoke with 3 agents, and 1 retention. It's obvious they want me to go fiber. Not going to bother looking. 

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18 days ago

0

user_hb2fsi

1 Message

19 days ago

I just became aware of the changes and price hike to Xfinity service. Bay Area sports channel (MLB) no longer available with my package. The upgrade in service will be approximately $50.00 more per month. Not worth it. I may just CUT THE CORD..... 

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