Price Increase

Hey @user_3oz9cs, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would highly recommend visiting our Xfinity Plan Builder where you can quickly and easily sign in to your account and view any available and eligible promotional plans. 

Once you visit our Xfinity Plan Builder, right under the "Street address and apartment" section, just select the "Already a customer? Sign in here." hyperlink, sign in with your primary Xfinity ID and see what available services that can be added to the account.

Please let us know if you have any additional questions. 

Hi,

My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. I am a senior and with low income, I can not afford this price increase.

I might have to cancel this service with xfinity. And go with other option.

Regards,

-HB

Yeah my promotion is over, and they claim there are no promotions they can put me on. They did say they can drop my Internet plan from $153 to $145 if I cut my data in half. smh [Edited: "Soliciting"]. Been with Comcast for over 10 years, but they keep increasing the price. Yeah after year they price hike. 2024 was also a huge increase. Autopay debit or credit card was $5 off bill, now it's only $2

Removing my content and labeling as soliciting is not cool. I am with comcast, how is saying I'm looking at other deals right now which are showing lower for same plan soliciting? 

@user_d501ca​ Did you log into your account to see what other internet plans are available? I prefer to look myself rather then trust the random xfinity support agent. 

@AllanM​ I spoke with 3 agents, and 1 retention. It's obvious they want me to go fiber. Not going to bother looking. 

@user_22veft​ straight up corporate greed. I'm sorry your increase was so drastic. I haven't tried the chat but will in the morning. Best of luck.

Hi there, @user_22veft ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble you are having trying to get help with your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@user_duq2uy​ Have you tried just picking a new plan on line at xfinity.com. It's a little wonky:

• Goto https://xfinity.com
• From the hamburger menu in the upper left, select Internet, then Deals
• Click "Already a customer, Sign In here
• Sign in
• Then select Internet from the hamburger menu again
• Then you should see a button for "Shop Faster Internet"

You can then browser all the same offers the customer rep sees and just pick the right plan for you. I do this annually. MUCH faster than calling them.

@user_duq2uy​

Hello, [Edited: "Solicitation"]

I was recently overcharged by Xfinity Comcast after signing up for a promotion for free mobile service with the purchase of an unlimited high speed internet plan. I was instructed to place my account on auto pay to receive additional discounts, and within 30 days Xfinity Comcast had debited my USAA account 4 separate times. What's worse is that they misallocated those funds and did not apply them to my bill. As a result 4 months into my 24 month contract and my service was interrupted for non payment with a past due balance of 300+$ (the money they previously debited from my account should have covered all four months). I contacted Xfinity Comcast several times to no avail. I then filed a complaint with the FCC who sent the complaint to Xfinity Comcast where no less than 4 "executives" have reviewed my account and insisted that there was no error while one of the agents pointed out that the money debited from my USAA account was used to pay for my mobile service (that was falsely advertised as free) another agent added a credit to the mobile profile to cover the balance of the account making it free moving forward, but has still refused to adjust the past problem and correctly apply the money I paid. Two months into my mediation and I've spent one month without mobile service and now one month without internet. 

It is my opinion that Xfinity Comcast could not be a worse service provider if they tried. They are deceptive and misleading in their advertising and out right insulting in their regard for consumers intelligence.

Hey there, user_ygkj3j, thanks for reaching out through Xfinity Forums regarding your ongoing account issues and concerns. We want to ensure that this issue is being resolved for you, and you are not without services. You have reached the right place! 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Good afternoon, Kneeboy2018! Our team is here and happy to assist you. We are grateful for your business over the years and do not want to see that change! We appreciate the opportunity to further help! 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello,
I also had the same situation. After a year of using home internet, the price increased 3 times. Maybe there is some new promo? 
Thank you in advance.

@user_c6f9pi Hello, I'm sorry to hear you're experiencing a significant price increase after a year of using home internet. I understand how frustrating that can be. There may be new promotions available that could help reduce your costs. Since you have already sent us a direct message we will continue with you there.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Thank you in advance, and I hope we can find a solution for you!