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user_08jwm3
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Monday, December 9th, 2024 7:12 PM

Price Increase

Hello,

In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corporation has left me frustrated. I am considering canceling the service if I cannot reduce my bill.

Thank you!

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22 hours ago

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Accepted Solution

XfinityJeniece

Official Employee

 • 

2.6K Messages

27 days ago

Hey there, user_08jwm3, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your account to ensure you are getting the best value for your services. We definitely do not want to lose you as a customer. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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user_4y3vww

1 Message

Why are the monthly charges going up?  

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23 days ago

XfinityDena

Official Employee

 • 

2.7K Messages

That is a great question @user_4y3vww ! From my experience it can either be that your account has fallen off your promotional rate or it is due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the Xfinity app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill. 

 

If due to increases in our rates, while we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount you pay during and after the promotional period. https://www.xfinity.com/pricechange

 

I am here to confirm what is going on. I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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Itsausername

New Poster

 • 

3 Messages

This conversation will end with “we’ll see if there’s any discounts we can give you for now” then they’ll try to sell you their cellphone service and ultimately nothing will change. I recommend switching internet providers. 

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9 days ago

0

XfinityVictor

Official Employee

 • 

995 Messages

 

Itsausername Hello, I hope you are having a great day. Are you also having issues with your billing increasing. i am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_3oz9cs

1 Message

23 hours ago

My "Happy New Year" gift is a 40% increase in my internet only.  I definitely will look for an alternative immediately.  Even the fed govt inflation has accumulated to "only" 20%+/-.  Can't wait to find an alternative to comcast by any name.

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AllanM

Contributor

 • 

23 Messages

22 hours ago

You don't have to wait until the contract period ends to signup for a different promotional discount. I check every few months for a better promotion rate.

  • Just go to your account on the web (maybe can be done in the app, but I hate the app).
  • Click on the hamburger menu on the upper left, and select Internet/Internet Deals. Under the place to enter your address, click Sign In Here.
  • Sign in
  • Scroll down to "Need to change your plan" and click Shop Deals and more.
  • Next to "Internet" click "Upgrade speed". This will let you see all the plans, promotions, and prices.

I highly recommend doing this at least once a year, and definitely way before the contract ends.

When I have made a change this way, there is no additional administration/signup/activation charge. The change just happens. You may need to reboot your router. This assumes your router has the capability for the speed you choose.

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