2 Messages
Cancelled services but still have an upcoming bill
I spoke to a representative on March 31st and cancelled our services as of April 1st (24 hours later). When I now check online, it states we still have upcoming charges (normal amount) for service dates Apr 19 - May 18. If we cancelled two weeks ago, how can we have upcoming charges?
Accepted Solution
XfinityLinda
Official Employee
•
1.7K Messages
5 days ago
Thanks for meeting us in our community about your billing concerns, @user_d6mla3. You've reached the right team for assistance. We're happy to look into the account for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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