Visitor
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4 Messages
DNS issue on new Xfinity Gateway
Updated to Xfinity Gateway router from my personal modem and i am experiencing DNS issue on multiple sites including google.com.
Visitor
•
4 Messages
Updated to Xfinity Gateway router from my personal modem and i am experiencing DNS issue on multiple sites including google.com.
Accepted Solution
user_5630ce
Visitor
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4 Messages
7 months ago
Issur turns out to be with Xfinity gateway not playing well with my VPN on devices. Working with VPN company for solution.
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XfinityPeterH
Official Employee
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2.1K Messages
7 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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EG
Expert
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112.1K Messages
7 months ago
@user_5630ce @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_zex6h3
1 Message
4 months ago
Same issue. What is the solution?
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EG
Expert
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112.1K Messages
4 months ago
@user_zex6h3
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old marked "Solved" is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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