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user_10zkjo
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Thursday, October 3rd, 2024 6:23 PM

XFinity Stream missing channels

I am missing several channels from the grid on XFinity Stream. The channels that are there tell me I need to subscribe even though I am a subscriber. I have tried emptying the cache and reinstalling the app. What gives?

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1 month ago

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Anon1529154

Contributor

 • 

15 Messages

2 months ago

Must be big fail. Tried calling support - 45min wait for live agent. For live agent chat I was put in a queue with 2800+ in front of me.

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Accepted Solution

user_dg8keg

2 Messages

2 months ago

Lost all the channels I have been watching for years through xfinity streaming.  It now says I need to upgrade to watch basic program like Fox Business.  BS.  I will cancel and get another service before I pay more than the $178 a month I already pay for next to nothing.

"To watch this program, you'll need to upgrade your channel package. Click "Shop/Upgrade" to select what channels you'd like to add to your lineup

2

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XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_dg8keg, thank you for taking the time to reach out on social media.  I understand your concern with the channels, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_10zkjo

3 Messages

Problem resolved itself.

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1 month ago

0

user_951d6c

Visitor

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1 Message

2 months ago

Same here in baltimore . Basic local channels it says i require upgrade. Using roku os systems on tv. Tried using MASN app on IPad and it says this channel is not included in my plan

1

XfinityBrianH

Official Employee

 • 

945 Messages

 

user_951d6c Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

Anon1529154

Contributor

 • 

15 Messages

2 months ago

Same here south of Baltimore. Mostly just NBA League Pass channels, which I’ve never watched before. Same problem on iPhone, iPad, and AppleTV.

0

user_39b5jw

1 Message

2 months ago

We have lost several channels on our streaming…Hallmark channel Food Network etc…..and I don’t know why…I was watching these yesterday??

1

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XfinityBenny

Official Employee

 • 

642 Messages

@user_39b5jw Good evening, thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. Count on us like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Is everything working now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_a35gjr

1 Message

2 months ago

Same here in Flint Michigan 

2

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user_6rvp9w

2 Messages

@user_a35gjr​ Same in Grand Blanc, MI

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2 months ago

0

XfinityMarcus

Official Employee

 • 

998 Messages

user_a35gjr thank you for using the Community Forums page, is the channel related issue still ongoing for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

AP99

New Poster

 • 

11 Messages

2 months ago

Verizon on Monday and Xfinity on Thursday!!!  Why can't these guys get their act together!

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Anon1529154

Contributor

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15 Messages

2 months ago

I don’t always test my code, but when I do, I do it in production.

1

0

user_nax4ol

1 Message

@Anon1529154​ Wow, I’m Sr. QA Lead. Updates should always be unit tested by developers and then QA tested throughly prior to rollout to avoid this type of issue! 

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2 months ago

0

user_t4hmm0

1 Message

2 months ago

Same here in GA what is going on with Xfinity stream?

1

0

XfinityBenny

Official Employee

 • 

642 Messages

@user_t4hmm0 Good evening, thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. Count on us like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Is everything working now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_ufzfp4

1 Message

2 months ago

Same issue in Chicago. Have they been hacked?

1

0

XfinityBillie

Official Employee

 • 

2.8K Messages

@user_ufzfp4

Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration if you are receiving an error for a channel you are subscribed to. If you are still experiencing this error please try the following steps:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_6rvp9w

2 Messages

2 months ago

Same here. I'm trying to access through Xfinity Stream on Roku. Do any of you also have Peacock through Xfinity? I noticed I'm also not able to access it and have to subscribe to watch.

2

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user_10zkjo

3 Messages

I don't have Peacock, but I can't get any channel I subscribe to through XFinity. 

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2 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_6rvp9w If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.


1. Press the A button on your remote control to access the Help Menu.
2. Press the OK button to select the Restart title.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_7581d0

Visitor

 • 

2 Messages

2 months ago

Same here in Lakewood CO.  We have a limited channel selection now on the stream app, and if I try to steam something it tells me I need to subscribe.  Major fail on xfinity's part.

1

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XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_7581d0 If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 months ago

0

user_xllxw6

1 Message

2 months ago

same here in Virginia.  Been streaming for years and now almost all of my channels are gone..........I have about had it with Xfinity.  I have been round and round with them over mobile service  and now this.  We have been with them for more than 30 years and quite honestly they are about to lose ALL of our business.

1

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XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_xllxw6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your channels, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 months ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

2 months ago

@user_10zkjo Are you still getting the error message?

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user_d2f34e

Visitor

 • 

6 Messages

1 month ago

My experience has been that any customer support level does not follow up or send updates to issue which they cannot explain. They rather close tickets than resolve for stats I suspect. Please prove me wrong as a frustrated customer with Xfinity contact via automated, text, and mail, phone, building service even tech support. At least tell me you cannot tell me why I pay for service you cannot connect too. Sorry as this is issue for over 6 months.

1

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XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @user_d2f34e, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. If you need any assistance, please do not hesitate to create a new public submission with details pertaining to your issue, so we can help. We are always happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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