I am stuck in a cycle of not being able to get reconnected. I have a new payment plan. App won’t update so I can activate correct modem. Can’t chat with agent because it still says suspended. But it isn’t. Please help. Thank you.

I need to pay my now bill

I am trying to remove my peacock account from xfinity but when I go to my manage my subscriptions it says I need to log out of my current account so it won’t actually let me unlink or even cancel my account through peacock as they say it needs to be done through xfinity. I am no longer an xfinity cu

Hello, we received an XG8 Rev 2.0 a couple of weeks ago. The phone worked for awhile then no dial tone. We went through all of the online steps, followed the prompts to restart the modem, stilll no dial tone and no foll-up text. We went to the Xfinity store to get a new modem as they saw nothing wro

Hello I cancelled my Xfinity mobile in store back in February and as of April began getting billed again at a different price point. I followed up with the customer service line and they confirmed that the line is deactivated and the account is closed yet I was being billing again in June. Is there

I am pretty upset with my internet service over the last 3 weeks. It keeps dropping out randomly. I am unable to contact customer service. I called 2 days ago and the robot on the other line performed a router reset. I was supposed to receive a text asking if it fixed the issue, but I never received

Can’t get my cable box to reboot

Moved homes and now the Flex shows the welcome screen (Welcome, Bievenido, Bienvenue) then changes to three dots cycling through and then ends saying “something is not right”. It says “XRE:00250” I've restarted this three times now with no success. It has been cycled re-started 3x and un-plugged wai

An actual human being to speak with

We called because of internet speed and connectivity. The agent signed my husband up for a new product promotion and to address our connectivity issue, the agent set up an appointment. The appointment was canceled without any notice to us and now we are stuck with upgraded products and still have th

Hello - On April 28th, I visited your Charlottesville store to return my equipment and cancel my service. I spoke with Brittainy Stevens. She reminded me that I still had a cable card. So, I returned that to her on April 30th, and she assured me my account was terminated. In early May, I received a

For 10 months i got 1300 mbps down 40 upload and 12 or 13 ms latency. Then they hooked up a line on top of our road that connects to another road. My latency went to 23-30. They charged me 100 dollars and blamed my equipment. Now as of today my latency to my router is now 47 ms and my speed instead

Mother nature is the culprit behind my service outage. I have no control with that scenario, however the customer support that followed is absolutely horrendous. I filed an outage report the next day (Saturday) and was provided a repair date 7 days out. I of course was not thrilled with the extended

I can not tune into discovery channel and keep getting the following error message XRE-03059. I have checked all connections, restarted every device. Help

Couldn't stream nor get or send emails. Got Xfinity here at home. He resolved nothing. Talked to Apple who said Xfinity the root of the problem Had 2 local IT techs here. Agreed Xfinity the cause of my issues. Tried to get ahold of a human at Xfinity. Impossible. I am very close to dropping them.

Are Xfinity logins and admin logins the same?

I’m so upset right now. I moved to my new address and still had a passed due balance. But I was still able to set up service. My service cut off after less than a week. I messaged chat to set up a payment plan. They told me they were going to turn my service back on. I keep going back and forth and

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

I am experiencing constant outages of my internet in the area of Mount Joy, PA. This has been happening the whole month of June and it only started after they began doing maintenance at the beginning of June. I've talked to several agent who's claim that the issue is fixed and while the internet doe

need Xfinity phone number