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RyanS88
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2 Messages

Friday, June 27th, 2025 4:57 PM

Constant outages and connection drops

I am experiencing constant outages of my internet in the area of Mount Joy, PA. This has been happening the whole month of June and it only started after they began doing maintenance at the beginning of June.  I've talked to several agent who's claim that the issue is fixed and while the internet does come back I then experience constant connection 

literally every day since the begging of June there seem to be an issue and an outage and trying to contact somebody from xfinity has been a nightmare because they all tell me different things. 

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Updated 

2 days ago

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RyanS88

Visitor

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2 Messages

3 days ago

On 6/3/25 they started work in the area to "enhance network"

on 6/11/25 they claimed to have finish that work. 

since 6/11 the Outages are daily and even when the said "outage" gets fixed I deal with very unstable internet that constantly is dropping causing my streams and online gaming to stop working . What is the problem is it on my end ? Xfinity end ? 

I've talked to 3 different agents (2 over phone 1 on live chat) who have all said different things. 

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XfinityJoe

Official Employee

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855 Messages

Good morning @RyanS88 I am sorry to hear you are having connection issues. I would be happy to take a look at your signals. Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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2 days ago

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user_mmrek5

7 Messages

2 days ago

I am in Sonoma California and it's been the same here. I worked from home and had to stop because internet kept dropping and it has been super slow. Been a NIGHTMARE. Xfinity, stop CHANGING and altering things! Please!!!

(edited)

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XfinityBenjaminM

Official Employee

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2.2K Messages

 

user_mmrek5 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your services. We suggest going to our Xfinity Status Center here (https://www.xfinity.com/support/articles/check-service-outage), which is the best place to see what is going on in the area. If it is available, there will also be an Estimated Time of Resolution as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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