Visitor
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2 Messages
Constant outages and connection drops
I am experiencing constant outages of my internet in the area of Mount Joy, PA. This has been happening the whole month of June and it only started after they began doing maintenance at the beginning of June. I've talked to several agent who's claim that the issue is fixed and while the internet does come back I then experience constant connection
literally every day since the begging of June there seem to be an issue and an outage and trying to contact somebody from xfinity has been a nightmare because they all tell me different things.
RyanS88
Visitor
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2 Messages
3 months ago
On 6/3/25 they started work in the area to "enhance network"
on 6/11/25 they claimed to have finish that work.
since 6/11 the Outages are daily and even when the said "outage" gets fixed I deal with very unstable internet that constantly is dropping causing my streams and online gaming to stop working . What is the problem is it on my end ? Xfinity end ?
I've talked to 3 different agents (2 over phone 1 on live chat) who have all said different things.
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user_mmrek5
7 Messages
3 months ago
I am in Sonoma California and it's been the same here. I worked from home and had to stop because internet kept dropping and it has been super slow. Been a NIGHTMARE. Xfinity, stop CHANGING and altering things! Please!!!
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Zudrak576
Visitor
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1 Message
3 months ago
I have had the same issue here in Audubon, NJ, since Monday, June 8. I was able to process a credit for the lack of service twice, but now that I want to expand that credit to June 8–26, my Xfinity app tells me that I cannot request any more credits. That would be great if Comcast would not "process" any more outages. My wife and I work from home, and this is untenable. I will be attempting to send a Direct Message after posting this, my first forum post.
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