Xfinity mobile still billing 3+ months after cancellation

Hello, both the retail store and the phone line confirmed my account closure and line cancellation yet I'm being charged again. 

Are there other channels I can escalate to?

I do apologize, but we are unable to review the Xfinity Mobile account on our side @user_0d3ca3. What has the most recent interaction with our Xfinity Mobile team indicated the charges are coming from? Do you still have a device on a payment plan that needs to be paid off or more? Are you able to log in to your Xfinity Mobile account and let us know what charges are being assessed? 

The Xfinity mobile team confirmed my last bill and last payment being back in February 2025. My Xfinity account reflects the same as well.

The "resumed" charges go through on my credit card and disputing my credit card company with evidence of my account closure did not stop the charges.

All devices had no pending balances as they were brought to the service.

Thank you for providing us with the details. @user_0d3ca3.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.