Visitor
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2 Messages
Xfinity mobile still billing 3+ months after cancellation
Hello I cancelled my Xfinity mobile in store back in February and as of April began getting billed again at a different price point.
I followed up with the customer service line and they confirmed that the line is deactivated and the account is closed yet I was being billing again in June.
Is there a proper resolution? Incredibly odd that termination at a store front was not the finate choice.
XfinityDemitrius
Official Employee
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1.9K Messages
19 hours ago
Hey @user_0d3ca3. Thank you for visiting our official Xfinity Forums Community support page. If you are being charged for the Xfinity Mobile services, we recommend contacting our Xfinity Mobile team directly or visiting a local Xfinity Store. Our Xfinity Mobile team can be contacted by calling 1 (888) 936-4968 or live chat by Clicking Here. You can also find our closest Xfinity Stores by visiting our 'Xfinity Retail Store Locator and Xfinity Mobile Stores' support page. With Xfinity Mobile accounts, we would not have access to view the account or process disconnection request.
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