XfinityJessie's profile

Administrator

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4.3K Messages

Wed, Mar 17, 2021 6:50 PM

Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional Xfinity Services and changing your Xfinity plan.

 

We apologize for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.

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Administrator

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4.3K Messages

4 m ago

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional Xfinity Services and changing your Xfinity plan.

 

We apologize for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.

New Poster

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2 Messages

1 y ago

I was able to see promotions on the website before I got the Xfinity Flex but after I received it I couldn't see plans anymore. So the only way I can see promotions is to return the flex box. So I have to return the equipment, change my plan and then order another flex box. Seems like way too much extra just to see plans. It's a waste of time for me and a waste of money because comcast is getting back a used flex box and have to send another one out. 

Note: This comment was created from a merged conversation originally titled Why is it so hard to change a plan when you have a flex box?
trasixes

Frequent Visitor

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14 Messages

1 y ago

I've been contemplating adding/changing my services, and while I can login and pay my bill without issue, if I attempt to even see pricing/available services, I am greeted with...

 

" Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY. "

 

I have no desire to call customer service, or use chat/email to contact Xfinity whenever I want to see what Xfinity services are available to me. I would very much prefer to access this information as I did before I added Flex to my account. 

Any help is greatly appreciated!

 

 

Updates: I've tried calling 1-800-XFINITY (Most recently was told they couldn't remove Flex because my under contract for my internet access???). The Xfinity Store couldn't help - told me to call the 800 number.  Same with chat - call the 800 number.

Note: This comment was created from a merged conversation originally titled Can't manage my plan because I have flex - PLEASE HELP (Updated)
jfederline

Contributor

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50 Messages

1 y ago

I second this. Just encountered this today myself. Since I don't watch using flex ([Edited: "Language"]) and I value shopping online without the hassle of interacting with Comcast employees due to low usefulness [Edited: "Language"], I will be cancelling flex. I thought hey, it's free, what does it hurt to try it... Well, it makes your online shopping experience into a zombie website. Thanks for nothing, Xfinity.

Note: This comment was created from a merged conversation originally titled Re: Can't manage my plan because I have flex.

New Poster

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2 Messages

10 m ago

I am wanting to explore options for changing my services and bundles, but I cannot see deals or other services because I have flex. I cannot find a way to pause or cancel my Flex in order to look at options. What can I do to either cancel flex or see packages for upgrade?

Thank you.
Note: This comment was created from a merged conversation originally titled Flex

New Poster

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5 Messages

10 m ago

I was wanting to look at the pricing for internet packages since pricing changes from time to time but I can't since I have the Flex device.
My web browser gives an errorCode=DFPLN1011
Note: This comment was created from a merged conversation originally titled Can't manage my plan because I have Flex. SECOND MESSAGE

New Poster

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2 Messages

9 m ago

I was thinking about changing my plan, but ever since I added flex I can’t access the “change plan” option. I saw this has been a problem that was slated to be fixed by September. Is there a fix or workaround available yet?
Note: This comment was created from a merged conversation originally titled Can’t see other service plan offers now that I have flex

Regular Visitor

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2 Messages

9 m ago

hello, I am unable to change service due to flex in my plan.

Please assist thank you
Note: This comment was created from a merged conversation originally titled UNABLE TO CHANGE SERVICE DUE TO FLEX

Frequent Visitor

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23 Messages

9 m ago

Like I've seen in several other posts, I decided to check out the Flex.  Now, in typical comcast fashion, this broke their site.  Now I can't view or make changes to my plan.  This is unfortuanate since my current promotion just expired and I am looking for a new plan.

 

Need some help!

Note: This comment was created from a merged conversation originally titled Tried a Flex and now I cannot manage my account

New Poster

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3 Messages

9 m ago

I am looking to maybe come back to standard TV but when I try to shop for plans online, I see the error "Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY." If I need to cancel Flex in order to do this, that is fine but I don't see an option to cancel Flex. Any ideas?

Note: This comment was created from a merged conversation originally titled Trying to shop other TV packages but get error about Flex

New Poster

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2 Messages

8 m ago

Can't view upgrade offers online or make changes to my account, because of Flex subscription.

 

In another thread, a Comcast Rep stated they were working on a fix. Is this still being worked on? Obviously, a solution wasn't found by September as they had hoped.

 

I tried getting information about current promos via Chat, but the agent didn't seem to understand what I was talking about.

Note: This comment was created from a merged conversation originally titled Flex subscription prevents upgrading plan online.

New Poster

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2 Messages

7 m ago

I have been unable to change my plan ever since I added flex. Each time I go to change plan, it takes me to an error page that says

"Looks like you'll need some extra help completing your order. Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY."

It has been like this for the past 6 months. I called customer service 4 months ago, and they said someone should email me with a resolution, but I have not gotten any emails so far. Is there any other way to resolve this issue?

Note: This comment was created from a merged conversation originally titled Can't change plan on the xfinity website with flex

Regular Visitor

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2 Messages

7 m ago

Responding to the post from @ComcastMorgan at: https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/m-p/3372003/highlight/true#M34147

 

I am looking for options to change or upgrade my services, but I am receiving the message "Since Flex is in your plan, the Xfinity Assistant can help complete your order online." Can you fix my account so I can view offers for internet and tv service online?

 

Update: I chatted with an Xfinity rep to review offers.

Note: This comment was created from a merged conversation originally titled Can't manage my plan because I have flex - PLEASE HELP
tcp100

Frequent Visitor

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11 Messages

7 m ago

I check every few months to see what's available to me - even two weeks ago I was able to browse new internet plans, but now I'm being told I need to talk to a representative to change plans simply because the free FLEX service is on my account.

 

I barely use the thing, but this makes for major inconvenience. I've seen other people having the same problem and it was noted as being an error?

 

I see: "errorCode=DFPLN1011"

 

Is there any way to un-restrict my account so I can shop plans, or just cancel FLEX, as I don't even use it?  I hate waiting on hold and having someone describe plans and fees to me, I'd rather see it in writing online. 

 

Others have apparently had success in getting this fixed on their account. Any advice?

Note: This comment was created from a merged conversation originally titled Can't change plans due to FLEX being on my account

New Poster

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2 Messages

7 m ago

Exact same issue as https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363 

 

Anyone can help?

Note: This comment was created from a merged conversation originally titled Can't manage my plan because I have flex

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