Managing your Xfinity Account online
We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional Xfinity Services and changing your Xfinity plan.
We apologize for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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