merrellsj's profile

New Poster

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2 Messages

Tue, Nov 3, 2020 6:00 AM

Trying to shop other TV packages but get error about Flex

I am looking to maybe come back to standard TV but when I try to shop for plans online, I see the error "Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY." If I need to cancel Flex in order to do this, that is fine but I don't see an option to cancel Flex. Any ideas?

This conversation has been merged. Please refer the main conversation:

Managing your Xfinity Account online

Responses

New Poster

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2 Messages

6 m ago

I spent far too much time chatting and calling support and I was told this error is intentional. I am very disappointed as a customer. Apparently, we have to call in every time we want to change our plan or even know our options for changing our plan just because we have flex.

Official Employee

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39 Messages

3 m ago

We're aware that the current My Account functionality is preventing Flex customers from exploring services online. Our development teams are actively working to have the long-awaited update in place soon. Once the change is implemented, we'll post an immediate notification here.
 
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