pete6640's profile

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2 Messages

Tue, Oct 27, 2020 9:00 PM

Can’t see other service plan offers now that I have flex

I was thinking about changing my plan, but ever since I added flex I can’t access the “change plan” option. I saw this has been a problem that was slated to be fixed by September. Is there a fix or workaround available yet?

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Managing your Xfinity Account online


Official Employee


2.5K Messages

6 m ago

Hi there, pete6640. Sorry for the inconvenience about that! It is something we are aware of. What we are suggesting for now is the option to work with us here to partner together on going over any options or changes that you may be interested in. Are there any specific changes you'd like to make to your plan or is there anything in particular you're interested in hearing more about?

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