jkbuckethead's profile

Frequent Visitor


21 Messages

Mon, Nov 2, 2020 6:00 PM

Tried a Flex and now I cannot manage my account

Like I've seen in several other posts, I decided to check out the Flex.  Now, in typical comcast fashion, this broke their site.  Now I can't view or make changes to my plan.  This is unfortuanate since my current promotion just expired and I am looking for a new plan.


Need some help!

This conversation has been merged. Please refer the main conversation:

Managing your Xfinity Account online


Official Employee


2.5K Messages

7 m ago

Hi there, jkbuckethead. Good morning! We are aware of this and we are sorry for the inconvenience it has caused. As a temporary solution, I would be more than happy to help you with any plan changes. Please send me a PM with your first and last name and we can go from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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