KWings51's profile

Sun, Nov 29, 2020 9:00 AM

Flex subscription prevents upgrading plan online.

Can't view upgrade offers online or make changes to my account, because of Flex subscription.

 

In another thread, a Comcast Rep stated they were working on a fix. Is this still being worked on? Obviously, a solution wasn't found by September as they had hoped.

 

I tried getting information about current promos via Chat, but the agent didn't seem to understand what I was talking about.

This conversation has been merged. Please refer the main conversation:

Managing your Xfinity Account online

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