Peacock Subscription Activations

**UPDATE 07/18/2023**

We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.

Please try again and thank you for your patience.

For additional information, please see our Peacock subscription changes and FAQs article.

Responses

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user_994f79

Visitor

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8 Messages

2 years ago

Xfinity needs to get this fixed sooner rather than later. The process should have been seamless. Many of us don't see any activate banner no matter where we go on the site or with agents on the phone or chat. Should have been activated without user intervention. Very frustrating. Just keep going round and round in circles with no activation banner.

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aj33619

Regular Visitor

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13 Messages

2 years ago

Is there a fix? It still doesn’t work for me

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user_588448

Visitor

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3 Messages

@aj33619 no fix. A week and nothing. Instead of sending a manual list within their company to peacock side so that peacock can activate the subscription, we continue to wait for xfinity techs to figure out what’s happening. Too much work on their end, but when you [Edited: "Language"] you should pay the price .Seems there is no end in sight

(edited)

2 years ago

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aj33619

Regular Visitor

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13 Messages

2 years ago

I’m platinum member and I still can not activate peacock. The reward says it’s not available to me at this time. How do I fix this?

Note: This comment was created from a merged conversation originally titled Peacock activation help

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Ap202

Visitor

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4 Messages

My peacock premium is still not working i had it for 2 years free, i meet the qualifications for it, but i can get it to work, theres no reactivation anywhere, everytime i try something im just running in a circle online with no resolution.

Note: This comment was created from a merged conversation originally titled Peacock Not Working

2 years ago

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XfinityKrista

Official Employee

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1.5K Messages

I am sorry you having issues with your Rewards. There is a known issue that we are working on.

Just for community knowledge, depending on the speed tier of internet you are subscribed to, there are different options to obtain Peacock free. If you are a Gigabit customer, you would not follow the Xfinity Reward offer.

Diamond or Platinum Customers: Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. Once the offer is redeemed, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet.

If you’re a new subscriber, you may need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

Gigabit Customers: Gigabit speed internet customers with Xfinity, you’ll receive a special offer for two years of Peacock Premium at no additional cost as long as you remain subscribed to Gigabit speed internet or higher from Xfinity. If you’re a new subscriber, you’ll need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation. After two years, your access to Peacock Premium will terminate unless you elect to continue receiving the service. I have found with other Diamond tier customers when they log out and try to re-log back in they get the code onscreen to activate their new subscription. Have you tried doing this?

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2 years ago

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user_5ca4dd

Visitor

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4 Messages

Same for us. Hope you get resolution soon.

2 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

Hi, @Ap202! Thank you for your patience while waiting for a response and for reaching out to XFINITY over our forums page. We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer. For the latest information in regards to the Peacock Premium concerns, please feel free to also visit this link at https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa.

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2 years ago

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user_03c0ce

Visitor

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2 Messages

I’m having the same issue and no one seems to know what I’m talking about. I received the email telling me how to redeem but the banner does not exist. I have also received an email showing the billing has changed and I now get peacock free but I don’t. My mother had same issue and eas told she needed to have flex and they are sending her a box. I do not want the flex box. I have the peacock app. Just need a code.

2 years ago

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user_b07a63

Visitor

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4 Messages

2 years ago

I am a Platinum Rewards member, and I have been trying to activate my free Peacock since last Monday June 26th. I was able to redeem it, but not activate it. The banner showed up momentarily for me, but would not link my Peacock account with Xfinity. I have spent easily over 5 hours on the telephone with Xfinity customer service, not to mention countless hours of chat and the time trying to log in and out of different devices. I have spoke to probably 8 different people and have gotten absolutely no help or assistance. Half the people don't even understand me. The last time I spoke to someone was on Friday and they submitted a ticket to the engineering department on my behalf. I was told I would be contacted within 24 hours, but still have heard nothing. I don't think I can deal with another frustrating phone call trying to get help, and that is why I decided to come to the Forum and try social media instead. By what I've seen in the Forum and on Facebook and other social media, it seems I'm not the only person having issues with the activation. What is the solution to help us get a proper and working activation link?

Note: This comment was created from a merged conversation originally titled Xfinity rewards Peacock activation

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XfinityChristy

Official Employee

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2K Messages

We’re aware some Xfinity Rewards, NOW TV and Gig customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.

If you don’t see the banner in Xfinity Assistant, it may be that your account isn’t current. You can check your account balance while in Xfinity Assistant and then try again. If your account is current, and you’re still not seeing the activation banner, please know we’re working to resolve this issue as quickly as possible. We apologize for any inconvenience, and thank you for being an Xfinity customer.

I would be happy to review your account with you and see where things are at.

To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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user_b07a63

Visitor

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4 Messages

@XfinityChristy I sent a private message. And just for the record, and anybody else reading this. I already tried to go through the assistant and the banner didn't pop up again. And my account is current.

2 years ago

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user_4c4120

Visitor

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2 Messages

In addition to the problems activating Peacock described above, I also cannot find any "Direct Messaging" bubble on the signing site. My account is current. These problems are almost enough cause to cancel my Comcast/Xfinity subscription altogether.

2 years ago

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_4c4120,

Thank you for visiting our Xfinity Community Forums support page. We do recommend visiting and reviewing our "Getting Started in the Xfinity Help & Support Forum" which will provide you with the rules and navigation of our forums page. Please refrain from sending unsolicited private messages to anyone in the forum. Unsolicited private messages is a forum guideline violation.

We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV and Xfinity Rewards (Diamond and Platinum) customers. We do recommend visiting the Xfinity Assistant to see if the banner populates. If the banner does not populate, you will need to wait while our teams are working to resolve the issues on the backend for our customers. Our fix teams are working on resolving the issue as soon as possible. There is no estimated time of resolution at this time.

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Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

Good morning! I wanted to check in with you and see if you were able to follow the directions previously provided by going to the Xfinity Assistant, select Sign In and see if the activation banner for Peacock appears? Additionally, the direct message icon would be in the top right corner of the Forums page. You should see a notification bell and directly to the left of that is the message icon you would click in order to send a direct message.

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2 years ago

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bob-mmk

Contributor

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41 Messages

2 years ago

I sent a reply to the office of Tom Karinshak after I received the [Edited: "Language"] email that I posted above. Just received another one that clearly shows that is staff is not even taking the time to read and understand what customers are saying. Either his staff has no understanding of the english language or they are being responed too by the wors AI bot I have ever seen. Here is the latest response to my message to them that as a Diamond level customer I am unable to activate the Free Preack Premium reward.

************************************

I received your email about your feedback on Peacock Premium which will no longer be free. The experience you had when you were no longer able to look up or access Peacock which is unusable at the moment is caused by the sudden change of the Xfinity subscriptions. Please be assured that we pay close attention to all our customer feedback so that we would know which areas we need to improve. We are doing our best to keep you updated with the latest information about the peacock subscription.

Starting June 26, 2023, Peacock Premium will no longer be included at no additional cost for all X1 and Flex customers. At that time, you’ll get a free sample of Peacock programming. However, depending on your level of service, you may be eligible for a new offer. If eligible, you’ll be given the opportunity to resubscribe to Peacock Premium and a series of prompts will instruct you on how to take advantage of a limited-time offer. This offer will be available beginning June 26, 2023.

To re-subscribe to Peacock Premium starting June 26, say “Peacock” into your Voice Remote. Re-subscribe between June 26 and Sept 26, 2023, and receive $2 off the regular monthly rate for 12 months. If you signed up for Peacock directly with Peacock, you’ll be billed by Peacock and can use your existing credentials to log in on X1 or Flex. However, you’ll need to visit peacocktv.com to manage your subscription. If you signed up for Peacock Premium Plus through peacocktv.com, you’ll be billed directly by Peacock, and that charge will appear on your credit card statement.

If you have any other questions or concerns, please don't hesitate to contact our office again at any time. Thank you for choosing Xfinity as your service provider. Your business is important to us. Stay safe and have a great day ahead!

Sincerely,

Jackie D.
The Office of Tom Karinshak
***********************************************

(edited)

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carlye13

Regular Visitor

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3 Messages

2 years ago

This is getting ridiculous. 6 days ago my ticket was created and “escalated” ECM0002437600. Someone was supposed to get back to me within 24-72 hours. Platinum rewards, redeemed reward and still no Peacock. I don’t know why they can’t just re-issue the reward. I know what the problem was, I tried activating Peacock before I knew I had to cancel my “Plus” subscription with Peacock. Now that I cancelled that, it should work fine if only they would just re-issue the dang reward!

(edited)

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XfinityAlyssaA

Official Employee

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1.8K Messages

We are sorry to hear about the frustrating experience @carlye13 and that you have not hear back on your ticket yet. We'd be happy to get your ticket pulled up to take a look to see if there's been any movement. To confirm, are you still unable to access your Peacock subscription or do you see the Activation banner yet when accessing your Xfinity Account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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user_23044e

Visitor

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1 Message

2 years ago

I am a Platinum rewards member. I saw the offer in my REWARDS. Clicked Activate now which took me to Peacock's website. I got an error saying I already have a Peacock premium account (I was paying until now) when I contacted Peacock they said they first need to cancel my existing account and only then can I redeem the Xfinity offer.

They cancelled my old plan. But now when I want to redeem this reward, it shows "claimed" under the peacock award in Xfinity and I cannot get this reward working.

Any help?

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mike.k

Frequent Visitor

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8 Messages

2 years ago

Hello I am one of the many who lost Peacock Premium Content on June 26th 2023. I am also one of the select few who recieved no notification of any said change. But thats not my reason for my post. On Tues June 27th I discovered we were no longer Peacock Premium subscribers. I learned on Wedensday June 28th we were also Diamond level Rewards members which made us eleigible for Peacock Premium at no charge still. I claimed the reward on xfinity.com/rewards recieved an email thanking me for my order instantly. Almost exactly 2 hours later I recieved an email with instructions on how to link my Xfinity account to my Peacock Premium account once again. I found the "Activate Link" in the Xfinity Assistant app. When I used the app provided link it responded with an "Invalid Request" page. So therefore we did not get our accounts linked. Wedensday evening I called customer support and talked to a rep who was able to get another thank you for your order email sent to me. However I never recieved another "Activate now" link email. If you look at my Xfinity rewards page status it reports that I claimed my Peacock reward and there are no options under that reward at this point. On Thursday June 29th I called in and reported my update to the rep I was talking to and a ticket was opened. Ticket Number E[Edited: "Personal Information"]. I never heard anything back in reference to that ticket. I called back in on Saturday July 1st Another rep opened up another ticket [Edited: "Personal Information"] for me due to the fact that ticket number [Edited: "Personal Information"] was closed for an unknown reason?? She also told me she would be watching my ticket and call me in the 3 oclock hour on July 2nd. At 4pm July 4th I started calling in again to get assistance with this issue again. I was hold three seperate times for a total of over 2hrs and never spoke with one rep. On July 3rd first thing in the AM I stopped in my local Comcast store. They could not help me there at all..... This afternoon I called back in for more customer support and was on hold for 3.5 hrs before I spoke with a person. And after a 4.5 hr phone call my issuse still is not resloved. Why is this so hard to relink or just resend us Activation links. All the reps have been friendly however Xfinity's process and overall handling of this are FAR BELOW acceptable. Please help close this out. My current ticket number is [Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Peacock

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CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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user_783eb0

Visitor

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29 Messages

2 years ago

Below is the email my friend got from Xfinity a week ago. They are a gigabit customer, and didn't need to do a single thing to continue receiving Peacock Premium.

I'm also a gigabit customer, but I never received an email, and I haven't had access to Peacock for a week. I've also been told that I need to go on a digital hunt for a "banner" to regain access, and I've been told I have to join the rewards program, too.

On the technical side, I'm really curious about what the difference was between my friend's situation/account and mine...

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user_45613f

Visitor

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27 Messages

@user_783eb0 , I received the same email stating I would continue to receive Peacock Premium for 2 more years without having to do anything, and yet my access to Peacock was discontinued on June 26; and is still not working. It’s unbelievable that no one at Xfinity seems to care or can fix this.

2 years ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_45613f and thank you for posting on our Community Forums regarding your Peacock issues. We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV and Xfinity Rewards (Diamond and Platinum) customers. These customers are unable to complete account activation through xfinity.com/account due to the activation banner not appearing. Can you please try accessing Xfinity Assistant here https://www.xfinity.com/chat/ and signing in? Once signed in, are you able to see the activation banner?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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user_45613f

Visitor

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27 Messages

@XfinityAlyssaA , I tried signing in. There is no activation banner.

2 years ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

Thank you so much for letting us know @user_45613f. To confirm have you tried clearing cache and cookies on your web browser?

I am an Official Xfinity Employee.
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2 years ago

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B

bearded_viking_33

Visitor

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8 Messages

To piggyback onto this, I have been trying (several times a day) to log onto https://www.xfinity.com/chat/, after clearing the cache and cookies, without seeing any sort of Peacock banner. My rewards profile still shows that reward has been selected, but I have not received an email about activating OR been able to find a banner with any chat option.

2 years ago

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user_c4fdd8

Visitor

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4 Messages

2 years ago

I am a Diamond Rewards member, and I have been trying to activate my free Peacock since last Monday June 26th. I was able to redeem it, but not activate it. The banner showed up but it would not let me sign up as I already had an account. I went in and cancelled the current account but now the banner is no longer there. I have not redeemed the offer and need the banner with the link to return to the Xfinity Assistant. Is there a way to get the banner back? Is there another solution to get a proper and working activation link?

Note: This comment was created from a merged conversation originally titled Xfinity rewards Peacock activation

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XfinityRaf

Official Employee

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870 Messages

Good evening, and thank you for taking the time to reach out to us today. We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat. If the banner is not listed, please try again at a later time. We'll follow up with you once we have more details to share. We apologize for any inconvinience this may be causing you.

I am an Official Xfinity Employee.
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2 years ago

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L

Ldgungl

Visitor

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1 Message

2 years ago

I am a gig-speed customer and I do not see an activation banner and the link in your official solution just sends me to the page that says I do not have to do anything. The other option is using the Xfinity assistant which I always get booted from before a solution is accomplished. I have spoke with 3 customer service representatives (via Xfinity assistant, text messaging, and phone call) and got disconnected, told everything was fixed on your end(it wasn’t), and told that I would receive an update via email when everything was fixed (that was about 4 or 5 days ago) but I still do not have access. Can someone please help me?!

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CCXanadu

Retired Employee

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300 Messages

If you are not also attempting to redeem an Xfinity Reward Peacock award and are only a Gigabit customer the banner may be gone but you would still have the Peacock option. Please log into your Peacock account using your Flex or X1 device, there will be a prompt to choose the tier of service, do not choose the upgraded Peacock Premium Plus option yet, please choose the included Peacock Premium. An upgrade can be done at a later time if you would like the no-ad option. With the changes that occurred on 6/26, a selection must be chosen again in order to continue with the inclusion of Gigabit services. Please comment here if there are additional questions after choosing the Peacock Premium option when logging into Peacock again.

2 years ago

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user_fe7c69

Visitor

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1 Message

2 years ago

Still not working, been trying for a week. No banner with activation link on website or app, email I received from xfinity a week ago with an activation link doesn't work. It's supposed to take me to peacock website to get the free subscription but it doesn't work. I get sent to the homepage of xfinity with nothing mentioning peacock on the page.

how do I resolve this situation??

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CCXanadu

Retired Employee

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300 Messages

If you are not also attempting to redeem an Xfinity Reward Peacock award and are only a Gigabit customer the banner may be gone but you would still have the Peacock option. Please log into your Peacock account using your Flex or X1 device, there will be a prompt to choose the tier of service, do not choose the upgraded Peacock Premium Plus option yet, please choose the included Peacock Premium. An upgrade can be done at a later time if you would like the no-ad option. With the changes that occurred on 6/26, a selection must be chosen again in order to continue with the inclusion of Gigabit services. Please comment here if there are additional questions after choosing the Peacock Premium option when logging into Peacock again.

2 years ago

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rexxcastle

New Poster

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6 Messages

2 years ago

Xfinity how have you guys not figured out an issue like this in over a week now?

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mtnbikerchk

Regular Visitor

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6 Messages

So as of today I've submitted complaints to the FTC and my state authority over CATV (PURA in CT). Start with your state department of consumer protection and their website should direct you where to go.

2 years ago

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user_85dc3e

Visitor

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15 Messages

2 years ago

I can't even get onto the Rewards page to check. All I get is a black screen and three dots pinging over and over. I have gig speed and saw no activation banner. I doubt this will ever be fixed.

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for reaching out to us here @user_85dc3e. If you are still not able to activate that Peacock subscription I will be happy to troubleshoot that and escalate that problem for you from here. Please send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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G

gigabit_user

Contributor

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39 Messages

2 years ago

1 week later and still no solution! I'm a Gigabit customer and I do NOT get the banner no matter what I do. What is even worse my Peacock account still says I'm not subscribed, but I still pay my 5 Dollars for the ad-free premium. That was NOT cancelled. So I am still paying and not getting refunded or prorated my ad-free purchase, even though my Peacock Premium was cancelled. This is just sad...

Just to make sure there is no miscommunication here: Yes my account is current, yes I received the email for 2 additional free years for Peacock Premium, yes I tried different browsers, yes I don't have an ad-blocker, and yes there is no banner to (re-??)activate Peacock Premium, and yes I'm still subscribed for the ad-free version and cannot cancel that, because I have no active premium subscription...

Just a very frustrating "service"...

(edited)

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Channels and Programming

CCJessie1

Peacock Subscription Activations

user_994f79

aj33619

user_588448

aj33619

Ap202

XfinityKrista

user_5ca4dd

XfinityGabriel

user_03c0ce

user_b07a63

XfinityChristy

user_b07a63

user_4c4120

XfinityDemitrius

XfinityBillie

bob-mmk

carlye13

XfinityAlyssaA

user_23044e

mike.k

CCDanielB

user_783eb0

user_45613f

XfinityAlyssaA

user_45613f

XfinityAlyssaA

bearded_viking_33

user_c4fdd8

XfinityRaf

Ldgungl

CCXanadu

user_fe7c69

CCXanadu

rexxcastle

mtnbikerchk

user_85dc3e

XfinityJohnG

gigabit_user

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